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Best Western Plus Hotel St. Charles Inn, New Orleans

4.5/5  - basé sur 647 notations.
3636 Saint Charles Avenue, 70115-4690, New Orleans, United States - See map
Best Western Plus St. Charles Inn - Exterior The Best Western Plus St. Charles Inn is ideally located in the center of New Orleans. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This charming New Orleans Garden District hotel is located on historic St. Charles Avenue and provides convenient access to the French Quarter, the Super Dome, The WWII Museum, and the Aquarium of the Americas. Situated in historic uptown New Orleans near the beautiful Garden District, the Hotel is an easy streetcar ride away from Audubon Zoo and is the closest hotel to Tulane and Loyola Universities. The Best Western Plus St. Charles Inn is the ideal getaway destination. Enjoy convenient access to many local attractions when staying at this Louisiana hotel such as the New Orleans Art District, the French Quarter and several nearby museums. Hotel guests will also be close to a variety of outdoor activities such as biking, horseback riding, golf, hiking and fishing. Each of the 40 well-appointed non-smoking guest rooms comes equipped with cable television and wireless high-speed Internet access. Hotel guests are welcome to a complimentary hot breakfast each morning. Other hotel amenities include a state-of-the-art exercise facility, business center, and free parking. The Best Western Plus St. Charles Inn is conveniently located directly on the streetcar line to provide convenient transportation to other areas of Louisiana. Take a ghost tour of some of the many historical cemeteries nearby or spend an afternoon in the City Park. Families especially will enjoy visiting the Audubon Park & Zoo or the Aquarium of the Americas. Both Tulane University and Loyola University are within one and a half miles of the hotel, making the Best Western Plus St. Charles Inn ideal lodging for those visiting students. New Orleans also hosts a variety of events year round such as JazzFest, Mardi Gras and several major sporting events. Make a reservation today and save at the Best Western Plus St. Charles Inn! Enjoy your stay.

Best Western Plus

Hotel St. Charles Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 647 guest reviews
NOTE ISSUED
Excellent
361
Very Good
191
Average
56
Poor
23
Terrible
16
REFER TO NOTICE
Business Business
52
Couples Couples
223
Family Family
216
Friends getaway Friends getaway
71
Solo travel Solo travel
43
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Convenient Location on St Charles Trolley Line"

5
02/11/2018

We spent three pleasant evenings at the Best Western Plus St. Charles Inn. From past experience, we knew parking in central New Orleans is a nightmare, so great recommendations and it's location on the trolley line, just a 15 minute ride from Bourbon Street, were the reasons for our hotel selection. We were not disappointed. We had secured on site parking. The hotel staff was very customer centric, especially Amy at the front desk, who really looked after us the local suggestions, change for the trolley, complimentary rain parkas and a great friendly attitude. The cooked breakfast was very good; coffee and fresh fruit was available throughout the day.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
We appreciate your warm review at the BW Plus St. Charles Inn!!

"The Manager , Melissa , and all of the Staff became Family !!!"

5
02/11/2018

Something Terrible happen to one of my Family members that lives in the New Orleans Area and we needed a place to stay . We had stayed there last Summer for my Sons Wedding and loved it. So I didn't hesitate to call them first. Melissa was Caring and very Professional . Before we left, I felt like the staff was like family. I wouldn't hesitate to recommend this hotel to anyone. Great location, and parking. Rooms were very clean , and Staff was Amazing.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
We at the BW Plus St. Charles Inn thank you so much for your loyalty!!

"Great....as always!"

5
29/10/2018

We love staying at the St. Charles Inn. This is a smaller hotel with a lot of heart. The employees are always friendly and are willing to help with any request or question you may have. The breakfast that is offered is one of the better ones we have had compared to other hotels and is included in the price of your room. Free gated parking and the streetcar stops right in front of the hotel. We have stayed at other places in New Orleans in the past few years, however we have stayed at this one twice this year. You can't beat the price, location and the friendliness of the staff.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
We greatly appreciate your warm review of the BW Plus St. Charles Inn!!

"Great Stay!"

5
18/10/2018

We stayed here for three days, the building is old but the inside is charming and clean. Our room was on the third floor while the elevator was slow it finally arrived to the 3rd floor. The hallway was a little musty smelling but the hotel had fans blowing and there was a noticable lemon scent. The room was very clean, bed was comfortable, the air conditioning worked well plus there was a ceiling fan over the bed. We loved the two sinks in our king bed room, one as you enter the room and the other one in the bathroom. The room had a nice sized refrigerator and a microwave. The breakfast was terrific with lots of choices from fresh fruit, oatmeal with lots of toppings to add, eggs and breakfast meat, breakfast sandwiches in the mini fridge, juices, white and chocolate milk and dry cereal, I'm not sure what else they could add. The gated parking in the back was small and we worried that it might be full when we came back from our tours- that was never a problem. The staff were helpful and friendly. I would stay here again when we visit our two sons.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks for your warm review, we greatly appreciate it.

"New favorite hotel in New Orleans"

5
17/10/2018

A great place to stay - the free gated parking is one of a kind in New Orleans and since it's on the trolley car line, no need to walk anywhere! Everyone who worked here was SO friendly and very helpful! I will be back!

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
We greatly appreciate your warm review and business!!

"Just average"

3
14/10/2018

Staff very friendly. Breakfast good. Bathtub clogged with every shower. Showered in ankle deep water. Reported this to staff. Never was fixed by maintenance. Air conditioning unit either moldy or dirty, hard to tell. Free parking a nice feature.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Sorry for your experience. I believe you shower was addressed by maintenance several times, the water had drained by the time they got there each time. I think it was a miscommunication, sorry for the inconvenience.

"Reasonable"

3
05/10/2018

This is an old hotel that offers several appreciated facilities, but cannot hide its age. Parking is included on the room rate, and so is a simple breakfast which leaves a lot to be desired. The location is central but one needs transportation to get to the French Quarter and the hotel & restaurant area in the city center. We felt that the room rate was rather high for the level of the hotel. All in all, we would rate it as average plus.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Sorry for your experience!

"Great Value"

4
05/10/2018

Great value and location. There is also free parking in the back, which is rare. Easy to find and you can walk out the front door and catch the trolley into the quarter for $1.25. I would stay here again.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much!!

"Good Base in the Garden District"

4
30/09/2018

Lovely hotel with off-street parking situated in the calmer Garden District area of New Orleans. The hotel was clean and comfortable with a room that was larger than expected. Hotel provided free breakfast, and tea/coffee during the day. The hotel is not within walking distance of most attractions, but the Trolley line runs just outside the front of the hotel and for $3 you could have an all day pass! really cheap, and direct access to the edge of the French quarter. Would stay again, and recommend to other people.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks for your warm review of our hotel!!

"Limited Parking"

4
29/09/2018

The beds were clean & comfortable. The curtains could use some refreshing. The parking was one of the reasons we picked this hotel, however you should be aware that it is very limited. Checking in & out is challenging because they are doing road work in front of the building & there is no way to get to the parking till you have checked in ~ then they give you a remote for the gate. Same with checking out.... you need the remote to get out of the parking lot, but then have to go to the front of the building to check out & give back the remote. Be careful if you are showering or bathing.... the bottom of the tub is VERY slippery & there was no mat to put in the tub. Also the drain in the tub didn't work very well so by the time I finished showering I was ankle deep in water. The breakfast was good for a Best Western... a little different from others we have stayed at. All in all it was a good place to stay

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Sorry for your troubles!

"College visit-Tulane "

4
16/09/2018

Nice place. Right on the trolley line. 15 minute trolley ride to the French quarter...15 minute ride to Tulane. They were getting ready for the St Patrick's day parade so there were a lot of people around...of course, any excuse to have a parade...

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks, glad you enjoyed our hotel.

"Great location, nice hotel, very damp room"

2
13/09/2018

We have stayed before at the Hampton Inn that is next door to this hotel but tried this one as they had free parking, which is rare for this area. The hotel itself was very nice and the common areas were well kept. The staff was very nice and offered us complimentary rain ponchos when we headed out as it was pouring outside. When we first got to our room I noticed a strong citrus odor and it was actually nice because it smelled fresh and clean. We came back later in the evening and after being in the room a while I realized that it was extremely damp to the point that the papers and magazines were damp and limp. It smelled like mildew and there was black mold all over the air conditioning vents. The A/C was set properly and cooling but not removing the humidity. The hallways were nice and cool and dry so it was definitley our room. At that point it was so late that we decided to stick it out but it was an extremely uncomfortable nights sleep. We let the front desk know the next morning and hopefully it will be fixed.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thank you for taking the time to review our hotel. If you would email me the room number and date of your stay I will find out for sure that they replaced that air conditioner. We do keep extras on property, so we would have been able to switch it out. If you come back to New Orleans, we would love a chance to provide you with a better stay! Melissa Albert General Manager [email protected]

"Best hotel ever. Seriously. The staff became family."

5
30/08/2018

This is the best hotel I've ever stayed in and the longest I've ever stayed in a hotel. My wife and I were in New Orleans for a limited stay. She ended up going in the very early premature labor and had to have an emergency C-section at Touro hospital. After her discharge we stayed at this hotel for a few weeks and it's the best. The staff became our family and are the most most wonderful people. The hotel is super clean and cozy. I can't ask for more. They made a stressful situation so much better for my wife and myself. I love this hotel, but I really love the people there. They are the best!

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much!! Hope you guys are doing well! Warm Regards Your BW Family

"Our stay at the St Charles Inn"

3
20/08/2018

The staff at the St Charles Inn was very friendly and helpful. The bed was very comfortable, but the cleanliness of the room and guest areas was a little below expectations. The breakfast was average and met expectations. Some of the carpet needs to be replaced.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks for your review, we will make those improvements right away.

"Clean safe hotel"

5
16/08/2018

The area near the hotel seemed a little sketchy but the hotel is very nice for its age. The rooms were clean and had plenty of blankets, nice towels, big pillows. The breakfast selection was huge compared to most hotels. They always had lemon bars or cheesecake bites waiting when we got there. Locked fenced in free parking was a great bonus. The streetcar stops right outside the hotel and was a safe easy way to ride to and from the French Quarter. Parking for check in was a little difficult and we had to park between orange construction cones. Staff was friendly and helpful.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks we appreciate your warm review!!

"Home away from home"

5
03/08/2018

Stayed here two nights in a pet friendly room. One of the most outstanding experiences with motel employees. Even the manager came out to meet my dog and visit him (more than once). Had several experiences with Angela (front desk specialist) during check-in, out, questions, etc. Always most professional although very personable. Breakfast lady was super. Not only did she do a great job organizing and keeping stock in the breakfast room, she gave special attention to my dog and my dog absolutely loved her. The motel is older, but in exceptional condition. My room and all public areas were in very good condition. Parking, although limited, is behind a security gate. Location of the motel was great. I actually took a taxi, along with my dog, when going to Bourbon Street, etc. and price was very reasonable. In the breakfast area, in the morning, were suggestion signs for making breakfast sandwich, etc. The breakfast area has so many usual choices, even what to place on crepes. I would be honored to stay here anytime I am in the area. A very memorable experience during a very long cross-country road trip.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much for your very warm review of our hotel. We try very hard to do our best glad you enjoyed your stay.

"Nice Location"

5
31/07/2018

It is nice having easy access to the street car, Coumns, and Superior. Quick travel to French Quarter area and the zoo. Older hotel, so elevator is older and rooms are a bit small, but not out of the ordinary and the hotel has a lot of charm. Staff was very friendly.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks we appreciate your review.

"Wonderful location, staff, rooms, breakfast! Can't say enough good things!"

5
24/07/2018

Stayed in the Garden District for several nights with a detection dog who was welcomed by the staff. Convenient dog area right across the street. Rooms immaculate, nice linens and well appointed. So easy to make it into the French Quarter via the streetcar. Excellent breakfast bar. All these things make this a good hotel but because the staff was so friendly and helpful, I'd have to say this is a great hotel.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much, your warm review of our hotel is greatly appreciated.

"On the street car line"

4
24/06/2018

This is a small hotel, maybe a boutique type hotel, in the Garden District that is older and is now a nice Best Western. The breakfast was exceptionally good with many choices including fruit juices. There is a Mexican grill just in front of the hotel that was very good. Otherwise, there is no other restaurant particularly close. But it is one half block from a stop on the St. Charles street car line so you can go a few or several blocks to other restaurants. You can get a day pass for $3 and it is well worth it not to have to have correct change each time. AC worked well and the bedding was comfortable.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks for the warm review, we greatly appreciate your business.

"Amazing"

5
20/06/2018

From Check in to check out, my experience was friendly and comfortable. Ashley checked us in with a smile and great hospitality. The breakfast was very nice and a great variety of options. It's very close to many great restaurants and in the most beautiful part of the garden district. We had family in the hospital so the proximity was very good for that too. It was so nice to be so close that we could walk back to get a shower and breakfast after being in the hospital all night.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks we appreciate your business.

"SPECTACULAR w/ a BREATH-TAKING room"

5
18/06/2018

On the second floor overlooking the hotel's entrance, we took in the sites and sound of historic Saint Charles for nine days from that room, enjoying every second of it. From its private gated parking lot to the wonderful breakfasts, it felt to be a true privilege to be there. Looking out the large windows into the colorful strings of shiny Mardi Gras beads that are draped over the mighty moss covered limbs of the century old oak, growing in front of the hotel. We grew to enjoy the rumble of the Green antquic trolleys that traveled up and down the center of the avenue. They brought back my childhood memories of riding the "Red Cars", Los Angeles' trolleys that kept LA alive up to the 1950s. It was an excellent experience that this hotel was an intricate part of.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
We appreciate your warm review of our hotel.

"Best Western in New Orleans....best of everything...."

5
18/06/2018

GREAT hospitality...Melissa (the manager) was outstanding and the staff bent over to make our stay enjoyable. What's not to like? Well appointed room with a real New Orlean's feel, free and secure parking, better than average breakfast each morning, trolley line basically outside the door and a walk to the Garden District. Felt like we were in a real neighborhood. Excellent stay!

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much your business is greatly appreciated.

"Good location."

3
18/06/2018

This is certainly an older hotel, not modern. It was a little musty smelling but the beds were comfortable. The location was good, easy access to trolley that can take you very near french quarters and bourbon street. They have gated parking so we did walk and used the trolley. St Charles is in the garden district, so many neat homes and walking distance to some restaurants. Also close to ww2 museum and lafayette cemetary. Good breakfast.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks!!

"OUTSTANDING!!!"

5
16/06/2018

BEST EXPERIENCE! I stayed at this amazing hotel June 3rd through 8th with friends. Everything was spotless. Everyone who works there is so friendly and helpful. The free breakfast every morning will fill you up and drinks and snacks are in the refrigerator all day. Two vanities in each room (awesome)! Free parking! Steps from the streetcar stops that will take you to Canal where you can catch other streetcar lines. I can't wait to return!

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much!! Hope to see you soon.

"BW St. Charles"

2
19/05/2018

Overall it was a very good stay. The room was clean and comfortable, and the location was good. Trolley was right across the street to the French Quarter. Loved the parking area, that is why I booked the room in the first place. Special thanks to Aimee! She was very helpful.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thank you for taking the time to review the hotel. I hope we will see you again if you return to New Orleans! Thank you, Melissa Albert General Manager

"Too many dogs"

4
17/05/2018

There were too many dogs for my liking. When you walked down the hall on our floor there were at least 3 rooms that had dogs barking. At times you had to walk around the dogs in the lobby. Perhaps a seperate floor for people with dogs would work.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Sorry for your experience, we keep all dogs on the 2nd floor. Sometimes we do have to send people without dogs to the 2nd floor depending on your room type.

"Reasonably priced hotel in the garden district"

5
16/05/2018

We usually stay in the French quarter or nearby but decided to try the garden district. We found this Best Western to be comfortable, clean, and in a great part of town. The price was a good value for this hotel Being mobility impaired I especially liked the on site secure complementary parking that made it easy for me to get to the hotel room. There are no rooms on the first floor, but the small old elevator was just fine for getting me, my scooter and the wife to our room on the second floor. The restaurant appeared to be a part of the hotel, Although collocated, it is a separate entity and serves Mexican food with some mexi seafood. It was good but we were looking to find seafood which was nearby, but too far for my situation. The complementary breakfast was very good at the hotel. One line of the city streetcar passes in front of the hotel and can transport you to other places or provide a means to just sit and view the old expensive houses. The hotel in fairly close to several tourist attractions such as the National World War 2 Museum. We enjoyed a quiet comfortable stay and can recommend this hotel

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks for your positive review of the hotel. Hope to see you again.

"A great location to see New Orleans at a relaxed AND quite pace"

4
15/05/2018

The hotel is located about 10 to 15 minutes by trolley car to the French Quarter. Clean, comfortable, and friendly and accommodating staff. Great room and a nice free breakfast. Parking is free and in a secure location. Easy access to the mayor interstates.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
We appreciate your review greatly.

"Very nice and convenient."

4
09/05/2018

We stayed here during a visit to NOLA. Were very pleased with staff, room, breakfast and location. Only a few steps to catch the streetcar so made it very easy to get around. Maybe a little older but felt very satisfied with the upkeep of it and the staff was friendly and very good customer service.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much!! Hope to see you again.

"perfect with a little work"

4
09/05/2018

Staff very pleasant and helpful, price was right, loved the front porch, right on the trolley line which took us to great househunting, great Mexican restaurant next door, convenient to everything we were doing

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks for your review.

"amazing location and real New Orleans hospitality"

5
08/05/2018

Superb value and great location, right on St. Charles Ave. Street car line, with easy access to french quarter and fairgrounds for jazzfest. Parking included which is often hard in this city and wonderful restaurants and coffee shops in walking distance. The breakfast spread was the best I have ever seen in a best western and there is a shady deck out front where you can eat. Dog friendly too! Rooms are big, hallways are wide and neighborhood is blessedly quiet.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
We greatly appreciate your review.

"no car needed"

4
29/04/2018

We arrived on a busy Sat. night. But easy check in and quiet room. Trolley almost at you door; good restaurants within 3 or 4 short blocks, and friendly knowledgeable staff. Also easy to park the car in secure parking lot.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much, hope to see you again.

"OK"

2
27/04/2018

We came to and stayed here, as it was a hotel away from the hustle and bustle of the quarter. Also it was closer to Tulane, which we were visiting. We stayed 2 nights. The staff was very nice and accommodating over all. No complaints there. The room smelled like wet towels. It didn't seem clean. It wasn't cleaned at all after our first night. Beds not made, that was the main clue. We were out from 7:30AM to 5PM, plenty of time to clean the room and make the bed. And we went out again for dinner at 7 so I didn't see the point to say anything. Being the class of hotel, I wasn't going to fuss. The breakfast was what you expect at this hotel. Check out was easy. The price was right for what we needed. Next time I'll see if I can get in next door.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thank you for taking time to review the hotel. I am sorry you were unhappy with your stay. I wish you would have let us know about your issues. We would have definitely have tried to make things right for you. Melissa Albert General Manager

"Really Nice Place in a Great Location (and we got a great rate!)"

5
24/04/2018

I associate Best Western with motels, but this is a hotel, and a nice one. Our room was great and very comfortable; the breakfast was actually wonderful (Greek yogurt! Fresh fruit! Good sausage!) The location was perfect-- Garden District, near a streetcar stop-- so easy to get back to at night. The staff was wonderful to us. There was a good safe place to park the car (which we didn't use) at no cost. For the price we got on our particular stay, I'm not sure you could beat it.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much for your positive review.

"Nice hotel but keep your valuables with you"

3
23/04/2018

The staff was great and the hotel was nice, but a cleaning lady was caught on camera entering our room right after we went down to breakfast, not to clean but to take cash from my wallet. She entered our room and came out 1-2 minutes later. The manager was very helpful, but the employee was never questioned by management and continued to work. We later filed a police report but are not expecting any resolution. Just keep your valuables with you!

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
I am very sorry this happened. We did not want the housekeeper to leave the premises while you were waiting on the police. As we did have the employee entering your room during breakfast the housekeeper has been terminated. I did refund your credit card for the amount you claimed was taken. This was a new employee, and not an issue we usually deal with. I am sorry if you felt it would not be taken care of. Melissa Albert General Manager

"St. Charles Inn Staff Make This Place Special"

5
22/04/2018

General Manager Melissa, Front Desk staff Angela, Housekeeping Supervisor Lisa and Housekeeper Laverne were all exceptional. I have stayed in many, many Best Westerns and the staff of the St. Charles Inn was by far the most courteous and professional people I have encountered at a Best Western. I certainly do plan to return for a visit.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks hope to see you soon.

"Away from the Fray"

4
18/04/2018

Good garden district location up the St. Charles line from the cacophony of the French Quarter. Hop on the streetcar outside the hotel and you can access all the other areas of interest. I'd stay there again.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks for your business.

"Good hotel in an convenient location for transport"

4
14/04/2018

The Best Western hotel is good for the level of stars it is. It isn't a luxury hotel and some of the facilities could do with updating but overall the rooms are a good size and clean. The air con was strong but the room spelt a bit musty without it on. The breakfast is good for it being included the sweet potato chunks were nice and the variety in milk offered was good. The best thing is the street car stop is right across the road and the hotel offers change for it without any hassle.

"A really nice pet friendly hotel!"

5
13/04/2018

The Saint Charles is really a nice hotel that maintains some of the character of the graden district. Our room was clean and up to date with comfortable beds, AC and ample space to enjoy your stay. The hotel is very pet friendly with a pet friendly staff, especially the manager. The Saint Charles is on the trolley line and convenient to many restaurants within walking distance. There is private parking at the rear of the hotel. We had a great time and would recommend the Saint Charles.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much for your very positive review!!

"1st time in New Orleans"

3
11/04/2018

We love staying at Best Western hotels but this one is very old and musty smelling and not really up to the modern standards of today. However we did feel safe and the secure gated parking was great. It is right on the street car line which made it relatively easy to go down to the French Quarter. Since we were only here one night while passing through driving cross country I can't say if it would have been any different if we had stayed longer. Thankfully I used points for my stay because I would have been very disappointed if I had paid the going rate of $275 a night. The breakfast was very good though and they did have some different things like bottles of juice instead of a dispenser so that made it easy to take along what you couldn't finish and they also had big cinnamon rolls and coffee syrups to make a gourmet cup of coffee which was also available 24 hours a day.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks!

"Great hotel"

5
06/04/2018

The staff at this hotel is amazing. Everyone is so friendly and accommodating. The room was great. It was big and had 2 sinks in separate locations - one in and one outside the bathroom. Great location right on the trolley line. Located in a beautiful area. Breakfast had a great selection. Much better than your typical options.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
We appreciate your business and your review.

"Southern boogie"

5
30/03/2018

We hopped on down here for several days and it may all criteria after a great vacation.. Clean room. Easy access to transportation. Good breakfast. Competent staff. Great restaurants surround you and a trolley/uber ride to debauchery. We like the cookies. Go there to find out. Cheers.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much for your very warm review!!

"Place for wife to stay while I was in hospital"

5
27/03/2018

They bent over backwards to meet all her/my needs while I was in the hospital. A little pricey but what do you expect in the Garden District during spring break. Parking is a nightmare around there but they even worked out something for my wife's and son's truck.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much for your positive review.

"Good location, Older Room"

3
26/03/2018

Based on the other really good reviews on Tripadvisor I booked a room here for my family. Maybe I expected more based on the reviews but our room was average at best. Its older. Bathroom was small. There was a separate sink and dressing area that helped. Our AC which is a window unit didn't work well and the bed was average. Its an expensive place to stay. The best part is the location.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks for your honest review. We will check into the issues you stated.

"Enjoyed Our Stay. Nice Hotel, Big Rooms, and Great Service"

4
20/03/2018

We stayed here for two nights. The check-in clerk was very nice and helped us out quite a bit. The hotel was very clean and the room was decent size for the four of us. Water pressure was excellent. Our room had another sink separate from the bathroom, which I liked (so multiple people could get ready at the same time). The beds were very comfortable (so comfortable we almost overslept), The breakfast was decent; I especially like the sweet potato hash browns. They also always had cold water available throughout the day and night. The trolley goes right by the hotel, which was nice. We took the trolley from the French Quarter to the hotel; it only took about 20 minutes and $5 for the four of us. The only bummer was the parking lot was full, so I had to park in an overflow lot around the block. Did not appreciate that. I would stay here again.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much, hope to see you again!

"Excellent Location"

5
13/03/2018

The St. Charles Inn offers not only good service, breaksfast and great rooms. It has free parking and is on an optimum location. Park your car and forget it until you leave New Orleans. It is right on the Tolley Route as well as the Hop on Hop Off Bus. We can't say enough about this Hotel. The forecast one day was rain, they provided us with ponchos and umbrellas to make our visit easy. Breaksfast was good. Staff are very helpful and pleasant. I checked other hotels in the area and you can pay as much as $45 a day so having this gated parking lot available is invaluable.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much for your warm review of out hotel.

"Great fun at early Mardi Gras stay"

5
17/02/2018

This was my first time in New Orleans during early Mardi Gras. I wouldn't want to be here during actual Mardi Gras due to crowds, but the early parades were a ton of fun with enough party atmosphere for me. I got lucky and booked a stay here checking in on a Sunday with parades starting at 11am. I called hoping for early check in, but that wasn't meant to be. My backup plan was to park in the Touros garage around the corner from the hotel and take in the parades until I could check in. This went perfectly. I was able to walk to the hotel and check in and receive the gate clicker for parking. This way I knew exactly how to get to the hotel, since it's right on the parade path with road blocks/crowds. The parades were still going at 3pm and we had a lovely mix of watching from inside or on the patio outside. The only negatives for the room was the double size bed- a bit cramped, but I knew it was a double when booking and the shower temperature never got very hot. The sink did though, just like my stay in Orlando. They were also painting the chairs in breakfast area, so seating was limited, but not impossible. These were little nitpicks, but not enough to drop the rating. Room was very comfortable. Staff very friendly. King cake available in lobby during afternoons was a nice touch. Breakfast excellent and well staffed with the widest variety of choices at all the best westerns I stayed at during my roadtrip. Location is perfect for catching the street car and the free gated parking was a breeze to exit and return to even though I only left once during my 3 night stay. The street car was my main transportation.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
We are so glad you enjoyed your experience with us! Hope to see you again.

"Great value and a great hotel"

5
30/01/2018

Wonderful location. Great continental breakfast choices. Our front desk clerk, Angela, went above and beyond our expectations including a text making sure we were pleased with everything. Plenty of dining options nearby.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks! Hope to see you again.

"Perfect hotel for a family trip!"

5
09/01/2018

I was visiting New Orleans for the first time with my family and we decided to stay at the St. Charles Inn, which was a fabulous experience. The hotel is situated in a beautiful neighborhood, and is about a 15 min walk to the Lafayette Cemetery. Also nearby is Magazine Street where there are many restaurant options. Additionally, there is a streetcar right in front of the hotel which goes downtown, to the French Quarter. Other than the location, the room itself was very clean and had two sinks, which was useful. The hotel also offered breakfast that had a little something for everyone. Finally, the staff were so incredibly friendly and helpful, making our stay even better. I would absolutely recommend this hotel to anyone travelling to New Orleans.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
We are very grateful for your kind review.

"Nice"

4
09/01/2018

It was extremely expensive for a very nice, simple room and hotel. I liked it, it was a nice experience, but I would try to find a different place next time because of the cost. I realize that I was in new Orleans, but that only means that in a tourist town prices are able to be charged higher. It doesn't mean that the hotel was of higher quality than in another community. All that the hotel had was a room and breakfast. A B&B would have been just as nice.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks for your review.

"My Place in NOLA"

5
08/01/2018

Pulled in at 11:00 p.m. and was greeted by my first name. Not that I was remembered, but, I was the last to check in. The important point was that my reservation was honored and not given away. The room was immaculate and the odor issue from the last stay was not present. It was scent neutral. The continental breakfast was good. lots of choices for beverages and just the perfect amount. Again, you don't expect a chef in the lobby. Gated parking lot. Great Mexican restaurant next door which we did not go to, but will on my next trip in April. A gem located on historic St. Charles Street in a historic building.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks your business is greatly appreciated!! Hope to see you soon.

"Best hotel value in New Orleans"

5
05/01/2018

This is the best all-around value in the city. Pros: -Large clean rooms with two sinks -Gated parking -Right on St. Charles and seconds from a trolly stop -Two miles from Tulane and Loyola -Next door to the best margarita in the city -A nicely stocked continental breakfast -Friendly staff

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much for you positive review!!

"Comfort and Convenience"

5
04/01/2018

Everything we were looking for in a 3 night stay for New Year's weekend and the 2018 Sugar Bowl. Convenience by street car to the French Quarter and all other interests is an exceptional asset. Amenities of the hotel are very acceptable if not superlative. Central location in the very beautiful Garden District provides a feeling of relaxation and security not often found in a large city environment.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much for your business!! Hope to have you stay again.

"Wonderful Stay! Would recommend."

5
04/01/2018

Clean, comfortable stay with friendly staff! Great shower and very comfortable bed. The key factor here, is the truly friendly staff. I spent two nights next door- counter staff was not pleasant at all. Courtesy goes along way in my book. Typical value would be within reason for area, but it was pretty costly being New Years Eve and college football time. So understandable. I would do it again.

"Fantastic place if you are visiting New Orleans"

4
02/01/2018

The beds were comfortable and the breakfast was above average with fruit and yogurts. Staff were very friendly and helpful genuine interest in their guests, location is great with Tram stop very close direct to City Centre. Safe and gated parking area amazed me. Another thing about the location, St Charles Street is very wide with green space (for the trolley), trees, and historical homes in a nice neighborhood. I will definitely book this place again.

"A perfect hotel!"

5
02/01/2018

I can't say enough about this hotel. Everything about was absolutely perfect, and I highly recommend it! - Located in the heart of the Garden District, the hotel is just a few steps from the St. Charles streetcar line. - Everyone on the staff is cheerful and helpful. After checking in and during our stay, we received two text messages wanting to confirm that everything was perfect. - The rooms and hallways are huge and well appointed. - One of the better free hotel breakfasts.

"Great location, amazing staff, comfortable hotel!"

5
02/01/2018

I came to NOLA to visit my daughter. It was a last minute trip, and I was traveling with a dog. I came across this hotel in my search. It allowed dogs, and had free parking. The reviews sounded good. They were accurate. There is a trolley that comes right in front of the hotel, and I believe the stop is not that far away. So many places in walking distance also, shops and restaurants. The room was large, the bed comfortable. The staff there was amazing - friendly, and helpful. I will stay at this hotel again.

"great stay"

5
28/12/2017

we always stay at best western st charles new orleans it has the street car and a nice walk along roads. hotel has a great breakfast in my opinion-everything i like. you can have coffee anytime and sometimes cookies. beds are comfy and room is clean. they have their own parking lot which is locked. and people working at the hotel are nice.

"Very comfortable and reasonably priced hotel"

4
28/12/2017

The Best Western is a very comfortable hotel, and very reasonably priced for the Garden District in New Orleans. My room was large, big comfortable king-sized bed. Room included a coffee maker. The only complaints: 1) The placement of the toilet and the bathroom counter behind it mean that when you put the toilet seat up it immediately falls back down. You have to hold it up while you use the toilet. 2) There are an unbelievable number of little glowing lights in the room at night - smoke detector, CO detector, very bright clock radio, microwave, air freshener, TV standby, plug for AC/Heat, and five little lights and the air temperature on the AC/Heat if you leave the cover open. Enough light to find your way to the bathroom without any nightlight. I covered the clock radio and microwave, but still!

"Great hotel in a great location."

5
25/12/2017

Very nice hotel in a great location for the Garden District. Very convenient to Magazine St. restaurants and shops, also a trolley stop right on St. Charles to ride down town or the French Quarter. Very nice quiet rooms with comfortable beds.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks!!! Hope to have you stay with us again.

"Best Hotel Ever"

5
24/12/2017

It was amazing hotel the front desk laady was super nice and went beyound to make sure everything was done acurate, it was the best hotel in new orleans the parking was nice as well and very good lol. :)

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
We appreciate you taking the time to review our hotel.

"Great parking/quiet weeknight"

4
20/12/2017

Street parking is limited to checking in, but once you do the free gated guest lot was convenient and made my choice for this hotel easy. Night staff was caring and wanted to make sure I was happy with my room. This is an older hotel, so don't expect it to be perfect. It could use a major upgrade, but for a comfortable and quiet weekday stay, I would recommend it.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks for your review!! Hope to see you again.

"Customre"

5
17/12/2017

I always enjoy my stays at BW hotels. I like this place, as a special place because I go there a lot. I love New Orleans, and I love that the people who work at this hotel take special measures to make it special. It is a special BW.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much for your positive review on our hotel. Hope to see you again!

"Great Place to Stay in New Orleans"

5
06/12/2017

Small, quiet hotel conveniently located in Garden District. Walk out the front door and hop on the trolley to take you to the Business District, French Quarter, or Uptown. The hotel has sort of a European feel to it. Large rooms with a full bath plus an extra sink makes it nice for a couple trying to get ready in a hurry. There are several good restaurants within walking distance of the hotel.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much hope to see you again!!

"My birthday getaway"

5
30/11/2017

Tthe streets of New Orleans maybe on construction or filled with potholes, but best western plus Charles inn greeted us with opened arms. The housekeeper outside, on break, let my husband inside the gate. I went to see if we could check in early? Not a problem! Went back out to give hubby gate opener / parking pass and bought in our dogs. The manager ( owner ) was petting our dogs & very friendly she was. Our room was excellent, tv could be bigger but no big deal.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much, it was a pleasure to have you stay with us!!

"Excellent for touring the city."

4
24/11/2017

The hotel was wonderful for tour and sightseeing. Parking was free and could get to your car to use it at ant time. The hotel was older but newer furnishings. The street trolley stops in front of the hotel making easy access and inexpensive to get around town. Located not far from all the shops on Magazine street, The Zoo and not far on the trolley from the French quarter.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much!!

"quite hotel on st charles ave"

5
23/11/2017

trip was for the day checked in early as room was available and went for a walk in the area, it is right on st Charles ave. rm I had was 202 it over looked the ac unit on roof and the side view was of the next building courtyard, but I was not the to look out the window, room was a nice size room and clean and good bed

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks!!

"Great value & location"

5
20/11/2017

What's not to like? Well kept, professional staff, centrally located on the trolley route to all tourist spots. Most of all, it's in a safe, well lit area with secured parking. Hint; request [email protected]

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks so much we aim to please!

"Overpriced less than pleasant stay"

1
20/11/2017

The best parts about this hotel/room: Free on-site parking Free breakfast Second sink separate from bathroom Location relative to Magazine St and St Charles Ave After stepping out of the extremely small elevator (at least its only a 3-story hotel and stairs are easy to use) we entered our hotel room greeted first by practically walking into the sink with the awkward layout and then by an overwhelmingly musty mildewy moldy weird smell. I? cranked up the AC but after about 5 minutes, it shut off. The room had a creepy rooftop view - I? felt no need to ever look out the window. And the bathroom had an actual window that opened. Regardless, I? immediately called the front desk to request a new room beside of the smell. She only had the room directly next door available. It was the mirror image layout of the room we were in and had an identical malodorous effect. I?t was late and had been traveling since 4am so I? left it up to my traveling mate and she chose the second room because it felt less claustrophobic. Over 2 days, the smell never went away and I? kept the AC on high with the ceiling fan running. As for the beds - comfortable enough. I? found an odd stain on my comforter - like a blood stain maybe. I? left it turned down to be visible but of course was there the next day after housekeeping had been in. The amenities - as expected from a BW and nothing to write home about. Bring your own. There was mold in the bathroom. Cracks in the marble. Obvious water damage on the ceiling of the room. It was nice to have a real mini fridge in the room. The closet was awkwardly placed near the entrance and the doors didn't work well. The safe was not built into the wall, it was sitting on a block - completely easy enough to move out of room if a burglar chose. At 8am on a Saturday, my friend was able to try some breakfast and said it wasn't that great. I? got down 10 minutes after her and the coffee was so low, I? only got a half cup. At 8:10AM!! When I? complained again about the smell at checkout I? was told there was nothing she could do at checkout that I? needed to say something sooner if I'd wanted a % taken off. Forget about the fact that I? *did* day something upon entering our room the first day! Very unhappy. Was skeeved out the whole stay. Only stayed here because options were super slim for some reason that weekend. Next time that happens I'll stay outside the city in Metairie for a bigger, cleaner, cheaper room instead of getting ripped off again.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Thank you very much for taking the time to review the hotel. I appreciate you leting me know the issues with your stay, and I will be sure to address them with my various staff members. Melissa Albert General Manager

"How to become my place to stay in New Orleans"

5
19/11/2017

For me- having a truly warm,friendly and helpful staff (and I mean everyone) a clean, spacious room with everything in working order including the faultless internet, safe well lit, gated and plentiful parking that couldn't be more convenient, a wonderful and varied free breakfast with long hours, a lovely terrace right on St. Charles Ave. a well kept property throughout, a fantastic location and all at a great rate is how. Oh yes-almost forgot- it's genuinely pet friendly.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks for the positive feedback.

"Do not expect coffee one minute before 6:00 am"

3
19/11/2017

The room was clean and sufficient for a one night stay. My big complaint is not having coffee in the lobby until 6:00 am. Yes I know I can make coffee in my room but there were two other people sleeping in my room and I could not turn the lights on without waking them up. The coffee pot was in a highly visible area of the room and I would have caused a big disturbance. I had to leave before everyone because I was catching a flight. I went down to the lobby a 5:20 am. There was a lady setting up for breakfast. I asked her about coffee and she told me in no uncertain terms would coffee be available before 6:00 am. I do mean she took her good old time, as slow as she could move to setup. Everything was in place and ready to go by 5:50 am. She was determined not to wheel the coffee out until 6:05 am. She came across as a mean, angry person. My suggestion to the hotel would be to make coffee available earlier than 6:00 am. I normally stay next door at the Hampton (they were booked) where coffee is available 24 hours and where the hotel staff goes out of their way to accommodate early risers who need to get out of the hotel early for flights or other business. Will not stay here again just because of the snooty lady working in the lobby. There are too many good places to stay in New Orleans. I will add three other people came down looking for coffee while I was waiting. One man started fixing his breakfast because like I said EVERYTHING was out except the coffee.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Thank you for taking the time the review your stay. I appreciate you letting me know about this situation. I will make sure to address this with my breakfast attendant. I am very sorry this happened, and I will do everything in my power to make sure it does not happen again. Melissa Albert General Manger

"Great location on Streetcar Line and free parking"

5
15/11/2017

Clean, comfortable room with a king bed, and a second sink in another part of the room. Fridge, Microwave, Kuerig coffee maker, lighted make-up mirror, in-room safe, chair, and desk with chair. Friendly, helpful and professional staff. Lots of choices for breakfast. Afternoon refreshments and Mexican restaurant right outside the front door. There is a small workout room and a business room with a computer and printer. FREE secure parking! Fabulously situated on the Streetcar line. The front desk staff, Angela, provided a walking tour map of the Garden District. Restaurant suggestions were provided by Ashley. Peaceful and convenient location

"Unbelieveable experience!!"

5
12/11/2017

Exceptional customer service !Great service Jontrice,text msgs from Ashley& Will calling taxi ; when it didnt come he put me on trolley after talking to conductor to help me with right stop. Clean,quiet&right at trolley stop; highly recommended!!

"Very nice except for lemon air freshener smell"

3
10/11/2017

Great location, terrific staff, very comfortable room, excellent breakfast. Only problem was terrible lemon air freshener smell that permeated the whole place. Especially bad if you are sensitive to perfume and chemical smells. Also it was very expensive ($300 a night) - the prices were undoubtedly inflated due to Tulane homecoming and parents' weekend.

"Terrific!"

5
09/11/2017

The staff is polite and accommodating. They take great care of you and your luggage. The room was very clean and the breakfast tasty. I'm a vegetarian so it was nice to see so many options. Its near the street car too so you can use that for cheap transportation.

"Pleasant stay"

5
06/11/2017

Chose this hotel for free parking, free breakfast, location, and good reviews! The trolley, right out front, takes you all the way to Canal St, bout 15 min trip. Be prepared to pay with cash for trolley. Hotel staff was very friendly, our room was clean and quiet, nothing fancy. Breakfast was great and parking easy! All kinds of construction going on around the area and half of Bourbon St is blocked off due to construction, fyi. The restaurant attached to hotel is good, Mexican. I would recommend this hotel!

"great overnight stay"

4
30/10/2017

we had a great experience with the hotel staff and our evening in new orleans. during the stay a parade passed by and we witness the fun from the front door. would definitely stay at this facility again.

melissaalbert, Front Office Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks!! Glad you enjoyed your visit.

"Pleasant stay in New Orleans"

4
30/10/2017

The hotel was clean and situated right on the trolley line which made it very convenient. The staff could have been a little friendlier but they were not rude in any way. The trolley woke us up during the night since we had a room facing the front of the hotel. All in all we had a very pleasant stay.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks for your rating!!

"Never Had a More Pleasant Stay"

5
26/10/2017

This was one of the most pleasant hotel stays of of a long life spent traveling to all fifty states and dozens of foreign countries. The location of the hotel is a bit removed from the Bourbon Street scene being on St. Charles Ave. in the Garden District. It is still convenient because of the streetcar running frequently downtown for a cheap fare. What was most outstanding was the staff. Everyone was helpful, starting with Ashley, the evening front desk receptionist, who signed us in, and running through the housekeeping staff. They made it special. Housekeepers never knocked on the door to disturb us but still seemed to keep everything in splendid order, I suppose by noticing when we were out and cleaning only then. The facilities were wonderful. A refrigerator, microwave, coffee maker, well stocked with coffee, all worked. The breakfast was among the best I have seen in this country, and it varied somewhat everyday for the week we stayed. We were part of a group of elderly cousins having a reunion, and the staff all seemed to know who we were and solicited our opinions of places where we ate and visited. They also offered their own views of places they recommended. It felt as if we were offered a warm welcome during the entire stay.

"Quiet hotel on street car line"

5
25/10/2017

Pleasant hotel away from the Vieux Carre, but an easy street car ride to visit. Lovely Garden District location. Loved the breakfast and goodies available all day. Easy chair and desk in room, plus 2 sink areas if sharing.

"Great stay!"

5
14/10/2017

The Best Western was amazing! Friendly staff, great room and breakfast provided. We traveled with our pets and they even had treats for the dogs. We were very happy with this stay. We will be back soon!

melissaalbert, Front Office Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks we appreciate you taking the time to review our hotel.

"Family reunion"

5
10/10/2017

Booked 5 rooms for a cousins reunion. Staff helpful, friendly, knowledgeable, and enjoyed our joy at seeing each other! Rooms clean, comfortable & handicapped accessible. I would recommend this hotel!!

melissaalbert, Front Office Manager at Best Western Plus St. Charles Inn, responded to this review
So glad you and your cousins enjoyed your stay. Thanks for your review.

"great Garden District place to stay"

5
03/10/2017

Just enjoyed our first 3 days/2 nights stay at Best Western New Orleans Garden District!! Rooms are homey, great sized, beds are very comfy. LOVED the ceilings fan!! Staff very friendly & nice breakfast included in cost. Free, easy parking.

melissaalbert, Front Office Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks for your positive review.

"Friendly comfortable hotel."

5
02/10/2017

This hotel is ideally situated outside of the centre of NOLA but with easy access to the downtown and the French quarter via the trolley. The hotel is in a lovely tree lined avenue near the garden district. There is a busy restaurant next door to the hotel but no noise could be heard

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks for your positive review of our hotel, we try really hard to please our guests.

"Very good value"

4
02/10/2017

Good location. Nice ambience. Great value with nice hot breakfast, free, secure parking. Clean. Our king room was a good size. AC was a little loud but still no real issue. Nice staff. On Streetcar line for easy access to either French Quarter or Tulane.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Thanks for your positive review.

"Easy In and Out"

5
28/09/2017

Best place to stay, easy to get around New Orleans from this hotel. I stay here at lest 10 times a year on business and they always welcome me with a smile. Secure on site parking, Great restaurant and bar next to hotel along with many other amenities that you can walk to in 5 minutes or less.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Thomas, Thank you so much for reviewing our hotel! It is always a pleasure seeing you when you're working in New Orleans. We look forward to seeing you next time! Mollie Sciacca, Asst. General Manager

"UPTOWN NOLA"

5
26/09/2017

Hotel blends into the "uptown landscape" experience of NewOrleans, easy access via streetcars to any St Charles St restaurants, bars, parks and sights. The icing on the cake was the excellent and experienced staff. Oh, did I mention DOG FRIENDLY!!

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Thank you for this wonderful review Carmen. Our hotel is in the perfect location for travelers that want to be outside of the Quarter and experience the neighborhood feel. And your dogs will certainly get plenty of attention from the staff! Please stay with us again the next time you travel to New Orleans! Mollie Sciacca, Asst. General Manager

"love the bestwestern"

5
26/09/2017

The hotel was very nice and clean. It was my boyfriend and I first time in New Orleans. The front desk was very helpful to us in where we needed to go. The breakfast was great!!!! Personally as a best western employee in Alabama I really enjoyed this one.

"A great stay"

5
25/09/2017

If you want a delightful place to stay while you are in New Orleans, you couldn't pick a clean, friendly, courtesy place then this best western! The beds are wonderful, along with great food bars! AAA+ rating!!

"One of Best Westerns BEST"

5
21/09/2017

We were treated like we were friiends with all the employees. Everyone went out of their way to ensure our stay was great. To top off how great the motel was, the location was fantastic. The street car ride was well liked.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
John, Thank you so much for your review! Being a smaller hotel, our staff are able to really get to know the guests during their stay. Please come see us again the next time you are in New Orleans. Mollie Sciacca, Asst. General Manager

"Best Western best in Texas"

5
13/09/2017

Had a wonderful stay at the Best Western on St Charles Street in New Orleans for annual Army buddies reunion. Would recommend to anyone. It is good location for trolley ride to anywhere you want to go

"Great value and caring staff"

4
11/09/2017

This hotel is in a wonderful location, with easy trolley access to the French Quarter and downtown. It's value compared to other New Orleans hotels is outstanding. The staff went above and beyond to make us comfortable and to correct a glitch with the locking mechanism in our room.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
We are so happy you enjoyed your stay. Hope you will stay with us again next time you come through New Orleans! Melissa Albert General Manager

"A Great Place to Stay"

4
09/09/2017

My husband and I really enjoyed our stay at this hotel. The staff was very friendly and made us feel welcome. This hotel was located very close to the streetcar, which led you straight to the French Quarter. The included parking was definitely a perk as well. Breakfast was great, and our room was very clean. I definitely recommend this hotel.

"Quant hotel for the budget minded"

3
07/09/2017

This was my first time staying at this hotel. There were many pros and a few cons. First the pros - the price was great and parking was FREE. Yes, you read that correctly. FREE. Very few hotels in New Orleans have free parking. The parking was also secured. Hotel staff were fantastic - all were very friendly and eager to please their guests. The location was terrific - on St.Charles Avenue. You could sit outside on the small patio and watch the streetcar go by. Great place for people watching too. Excellent Tex-Mex restaurant next door. The hotel is small, so not so many people that you get lost in the crowd. Breakfast was outstanding. Lots of choices for a small hotel. It was also quiet. I particularly liked the reading library loan option on my floor (2nd) and enjoyed a John Grisham novel while I was staying there. There were only a few cons - my room was musty and seemed damp. The elevator was broken while I was there, but the hotel staff did offer to carry my bags up and down. I'm planning another trip to NOLA in the near future and will go back to see if things have improved a bit.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Thank you for taking the time to review our property. I'm glad that you enjoyed the hotel despite the out-of-order elevator. I apologize that you were inconvenienced in any way. We would love to have another opportunity to provide you with superior service and hope that you will stay with us again the next time you plan a trip to New Orleans! Mollie Sciacca, Asst. General Manager

"Best best western!!!!"

5
06/09/2017

Extremely good location for checking out Nola. Price is excellent. Staff was very friendly. Hotel is very nice for price. Good bargain. Housekeeping was perfect!! Off street parking was free, safe. Has sercurity gate. Trolley available right out front door.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Thank you so much for your wonderful review! We think that our location is one of our biggest assets. We're within two miles in either direction of the Universities and French Quarter, and are right on the streetcar line! Please stay with us again the next time you travel to New Orleans! Mollie Sciacca, Asst. General Manager

"Right on the Streetcar Line!"

4
22/08/2017

We loved our stay at the BW in the Garden District! It was right on the Streetcar Line which was really easy to get around on and fun! The free parking and breakfast were excellent as well. The hotel had a pleasant, frutiy smell to it. They had complimentary rain ponchos at the front desk along with a detailed map of the attractions of NOLA. Much appreciated.

"Great Location & Pet Friendly!!"

5
22/08/2017

This is our "go-to-hotel" when we are in New Orleans! The location is very convenient whether you are visiting at the one of the universities or wanting to catch the streetcar down to the Quarter... This is a pet-friendly hotel and the employees are very accommodating and super friendly!

"Great location, hotel average"

3
19/08/2017

We were taking our daughter to college in New Orleans and stayed at this hotel. We were only 2 miles from the University and the location was great, with it being right on the streetcar line. The hotel is a bit dated and room was average with two very small double beds and standard décor. The drain in our bathroom was clogged and after reporting this to the front desk twice it was still not fixed. Overall, for the same cost you would be better off staying at the Hampton Inn right next door.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Ernest W, Thank you for taking the time out top review our property. My apologies for not exceeding your expectations during your stay. We value your feed back and will use this information to provide better service and products. Once again thank you fopr your time and staying with us. I welcome iyou to give us another chance to provide the greater level of service

"Excellent"

5
18/08/2017

Excellent Staff. Clean Rooms. Location is next to Superior Grill which makes it nice for a quick drink or food, also located on St Charles you can jump on the street car and hit the quarter within 5-10 min ride. Local bars and Restaurants in the area and close to Audubon Park. Secure parking.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
DavidLCoburn, Thank your for reviewing our proiperty. We are thrilled you enjoyed your stay and amenities we provide daily. Please feel free to estay with us again next time you are in the Big Easy!

"Really enjoyed our stay"

5
17/08/2017

We stayed for 4 nights and really enjoyed our stay. The hotel staff are all so friendly, they always greeted us with a smile. They also texted us after we arrived to see if we needed anything and they responded promptly... Really cool that they can do that. The breakfast was good and was available till 10am which was good for us since we woke up late. I really liked the proximity to the trolley as that was how we got around mostly, only drove out of the gated parking lot a few times. Thanks BW Staff!

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Marlo S, Thank you for staying with us while in the city. We are thrilled to hear you enjoyed your stay with us. Please feel free to vivist us agin next time your in New Orleans.

"Best kept secret"

4
17/08/2017

So fantastic that I would not want to share it with my friends, rather keep it my secret. That would not be rewarding their excellence so here is my recommendation. Best value in New Orleans. Great staff who need go above and beyond. The street car can be loud if you face the front but the trade off is a fantastic view. If you don't care about the view get a room facing the side street and get a little more sleep. I found the rumble of the trolley to add to the ambiance.

"Trip to College"

5
16/08/2017

Staff were helpful and accommodating. We needed store luggage and late check out. We appreciate the staff, a clean hotel room and good breakfast! Also snacks and coffees all day. The location and price was the best!

"Excellent!"

5
14/08/2017

Super staff, GREAT free breakfast from 6 to 10 a.m., good location to Loyola and Tulane yet still just a short uber ride to French Quarter. Restaurant next door has great steaks and TexMex. Free secure parking

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
K B, Thank you for taking the time out to review our property. Our amenities and convenience of our property is something we love all our guest to enjoy. Please feel free to stay with us next time you are in the Big Easy!

"Disappointed."

1
13/08/2017

Bugs in bed, musty smell, loud and inefficient air conditioning. Rooms are dark and in need of deep cleaning. Unfriendly staff. Dark alley way from parking lot to the back door of the hotel. The work out area was used as a storage room. The only thing going for this hotel was the free parking and location to the trolley.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Maureen, I am so sorry you were unhappy with your stay. We were unable to find any evidence of the bug you saw in your room. Ecolab thoroughly inspected the room, and found no insect activity. We did have the room treated out of an abundance of caution. I am happy we were able to change your room immediately, and I provided you with a discount for the inconvenience of changing rooms. The fitness center was being used for storage for a few days. We excited to be doing some upgrades to our public areas this summer. As a small hotel there is not a lot of extra room. I am happy to report those items have been moved out as of today (08/14/17)! Unfortunately this happens from time to time as we make improvements to the hotel. We made sure as much of the equipment as possible was accessible, and we would always be happy to provide a guest pass to a local gym if our storage inconveninced a guest. Melissa Albert General Manager

"If you come to the Big Easy with a dog, this place is perfect!"

4
02/08/2017

The staff is very welcoming to both you and your dog. You are right on the streetcar line and there are plenty of safe neighborhoods around the hotel to walk your dog. I would highly recommend it. I am a local and stayed here during a house emergency for two weeks. They made a bad experience bearable until I could get back into my house. Thanks so much!

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
V2885MQkarenv, Thank you for taking the time to review our property. We are so happy to hear we were able to ease the transition for you. Please feel free to stop by and see us anytime!

"Free Parking and Conveniently Located"

4
01/08/2017

This hotel is conveniently located with the street car running directly in front of it for easy access. They provide free breakfast which includes a variety of items, evening snack, free Wifi and free parking.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
B3031QVmarym, We are glad to hear you enjoyed your amenities and the convenience of our property. We are thrilled to know you enjoyed your time here and cant wait to see you next time.

"New Orleans"

5
29/07/2017

I stay at this hotel when visiting the Children's Hospital for my son. Previously found this hotel when my daughter was a student at Loyola. It is in a great location when reaching both of these points for timed appointments. The hotel provides clean comfortable rooms and staff is informative about surrounding area. The hotel has parking which is a big plus in New Orleans. The trolley is in front of hotel for easy access to tourist points downtown.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Janna M, I am so thrilled to hear you enjoyed yoru stay here. We hope your son is doing better and can't wait to see you next time your in they city.

"Great location Awesome Staff!"

5
25/07/2017

We booked this room based on the good TripAdvisor reviews. The staff were all very helpful starting with our check in. A special thanks to Courtney who made us feel welcome the minute we walked in the door. But it didn't end there. We inquired about touring the mansions and while we were still talking about it, one of the staff printed out walking tour instructions. We took the trolley for several blocks and followed the printed guide. This was awesome as we saw groups of people huddled together listening to a guide, while we took the same tour at our own pace. The location of the hotel is perfect. You are not down in the busy congested area but hop on the trolley and you are on Bourbon street in just minutes. Everyone, and I mean everyone who worked at this hotel was cheerful, which helped make our stay awesome!

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Dave, Thank you for taking the time to reviewour property. We are so glad you enjoyed your time with us and would love to see you next time you are in the Big Easy!

"Awesome place to stay in NOLA"

5
16/07/2017

What a great place to stay. The hotel is really clean and the staff is very friendly. The location is perfect. There is a streetcar stop on both sides of the hotel and that makes traveling to the French Quarter a breeze. The restaurant located on the grounds is also a plus. We will definitely try to stay here in future visits to NOLA.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Pineypaydirt, Thank you for taking the time to review our property. We are so glad you enjoyed your time with us and your time in the city. We would love to see you next time you are in the neighborhood!

"Convenient location"

4
16/07/2017

The streetcar runs right across the street from hotel. It's runs 24 hours and is the easiest way to get to all tourist attractions. You can purchase an all day pass for just 3.00 per person. Hotel is nice but room (double) was small but adequate. Would definitely stay here again

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Laurieg330, Thank you for taking the time to review our property. We are so glad you enjoyed your time with us and and in the city. We can't wait to see you next time you are in the Big Easy!

"Short stay to visit the The National WWII Museum"

5
13/07/2017

Room was nice, lots of pillows, nice tub, bathroom, lots of electrical outlets and USB charging ports. Bed was comfortable, our room had both an easy or arm chair and a desk chair, frig, microwave, and nice large screen TV Breakfast included scrambled eggs, sometimes sausage, usually a potato mix with meat, breads, cereals, milk, juice, waffles, and fruit from 6 til 10 AM. Coffee in the lobby all day as well as cold fruity water. From the lobby one can watch St Charles Street and watch the St Charles Street car pass by. A street car stop is only a few steps from the hotel front door. There is a small enclosed parking area behind the hotel. Many restaurants near by including Superior Grill that shares the building. Staff is most friendly and helpful. The elevator is rather small but it worked well. The luggage cart did fit in the elevator.

"Excellent hotel!"

5
07/07/2017

Clean room, great location, friendly staff, great breakfast, free parking. The room was well appointed with a coffee maker, microwave, and refrigerator. I will stay here again. Hotel smells "lemony". Highly recommend!

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Andraya, Thank you for taking the time to review our property. We are so glad you our products and service exceeded your expectations while your were here. We would love to see you next time you are in the Big Easy!

"Fantastic Place to Stay"

5
28/06/2017

This hotel is located in a great place on St. Charles Street in the Garden District. It is a few steps out the front door to the streetcar, but we chose to use Uber each time we went to the French Quarter (less than $10) as it always took us right where we wanted. The hotel was immaculate and the staff was very friendly. The rooms were well equipped with nice furniture...beds were comfy. Two sinks (one inside bathroom and one outside). A great stay.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
TexasCindy2013, Thank you for the great review. we are so glad you enjoyed your stay and can't wait to see you next time your in the Big Easy!

"Could've Been a Five"

4
27/06/2017

Pros: Great location- St. Charles street car outside the front door which makes it handy to get to French Quarter. Magazine St. shopping just blocks the other side. It is within the Garden District so that walking tour of the district can be done on your own. Quiet, residential surroundings. Free parking is why we chose this place because we came with a car and didn't want the parking fees at the FQ. Great staff. We were there during tropical storm Cindy and they had umbrellas to borrow as well as rain ponchos for free. Good breakfast. There is an attached Mexican Restaurant next door that if you're tired to venture out after a day of sightseeing, you don't have to go very far for food. We liked their toiletries. Cons: DO NOT STAY IN ROOM 218, which we were assigned to. It is dark and noisy since one of the building's A/C compressor is just outside the bathroom window. Because of the humidity, that was on most of the time. If you left the bathroom door open, it sounded like there was a truck outside. We made sure to keep the bathroom door closed and turned on our A/C to cover the other noise. There were only 4 tables for breakfast, although there were some outside the front porch but it was wet and humid outside. So you might have to wait. There wasn't much not to like. This could've been a five if the room wasn't noisy. I'll stay here again but would request to be assigned another room. PS, Rooms 201 and 202 may be noisy as well because of the compressors. You might want to ask about these rooms as well.

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
I am very sorry about the noise during your stay. I am happy to say that we just reconfigured the breakfast area. There are now more tables! Hopefully that helps with seating during breakfast. We hope to see you next time you are in town. Thank you, Melissa Albert General Manager

"Best Western NOLA Garden Dist"

5
26/06/2017

Great place to stay for both me and my dog. With park area both in front and to the side of the hotel, Fido was happy. With the great location, great breakfast, and great sleep, I was happy, also. Having a Mexican restaurant in the building made me feel at home.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Richard, It's great to hear how much you enjoyed your stay and I trust that your dog got plenty of attention from our staff! Please consider staying with us again the next time you travel to New Orleans! Mollie Sciacca, Asst. General Manager

"A few faults "

2
25/06/2017

Stayed here for 2 nights during our recent road trip. The car park is at the side of the hotel which you need a fob to open the gate. Once you park in the car park you enter the hotel via a rear door which is surrounded by bins and just doesn't make a great impression for guests. The car park is small with room for maybe 20 cars and it's first come first served so be warned. The front desk area and breakfast dining area is very small and it was cumbersome trying to negotiate the dining area with suitcases to reach the lift in the far corner. The front desk area could certainly do with a refurbishment as its very old and tired looking. The lift was quite loud and rickety and we even joked it seemed grumpy in the mornings as it took a big jump when it starts descending. We where allocated room 208 and while the room was ok the noise outside the windows certainly was not. We where directly facing the roof of the restaurant beside the hotel which meant that the air conditioning and ventilation units where literally outside our window. Just imagine 4 giant fan units going full tilt while your trying to sleep. Herself managed to sleep but I gave up at 4am and watched the TV instead. Thank god we where only staying for 2 nights. We where going to ask for a room change but looking at the geography of the building all the rooms either face the restaurant roof or the main St Charles Ave which was undergoing major roadworks at the moment so bottom line is if unless your deaf or you can sleep through a nuclear war I would advise staying somewhere else. The streetcar runs right outside the door which is handy for getting to downtown buts the streetcars are very old and slow. We even got stranded one night as the one in front of ours broke down and it blocked the whole network. This hotels location might just be the only thing going for it. We would defiantly avoid this hotel if we ever visit New Orleans again.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Thank you for taking the time to review the hotel. I am sorry you were not completely satidfied with your stay. On one point I do want to clarify our parking situation here at the hotel. We have 23 spots on property for our 40 rooms. When we need to accomodate more cars than that we provide overflow parking at the parking garage around the corner. This parking is validated, so there is not a charge for parking for any of our guests. We give out only the number of clickers for the parking lot gate as we have spaces, so once you are in the back lot you will always have a space! It is true our lot is not large. We unfortunately cannot provide parking for oversized vehicles or trailers. Thank you, Melissa Albert General Manager

"Location and Quality"

5
24/06/2017

We recently spent 4 nights in this Best Western and we totally loved it! It is beautiful outside, had a free gated parking lot in back and an attractive lobby/breakfast spot. The room was amazingly clean, and it had a separate vanity/sink area as well as a full bathroom. Having 2 separate sinks was a treat! The view out back was not great, but we really didn't care! The staff was exceptionally helpful especially when we had to check in a bit early and then extend our stay because of Tropical Storm CIndy. The breakfast was very good except for some stale bagels and doughnuts. The yogurt and fresh fruit were great as well as the waffles and many toppings. They also offered free afternoon snacks like meat pies, brownies and soup. This is a top-notch, well-run mid-priced property that is right on the trolley line so its convenience makes it extra special. I will definitely return when I travel to New Orleans the next time!

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
We are so happy you enjoyed your time in New Orleans -- despite the tropical storm! It really sounds like you made the best of it! Please give us a call when you plan your next trip. Hopefully you'll have better weather next time! Mollie Sciacca, Asst. General Manager

"Great way to experience New Orleans"

5
22/06/2017

Quaint historical property in the beautiful Garden District. Very friendly and helpful staff. They will take good care of you! The hop on/hop off train is nearby and can get you to wherever you need to go. Restaurants are also nearby and easy to walk to.

"Excellent location and nearby amenities "

4
21/06/2017

We stayed here in May during a family visit. The rooms are very comfortable and clean. The bed was also comfortable. A great feature is gated, free parking next to the hotel. The property is on St Charles and we were able to explore along the street car line in the boulevard. Decent breakfast with great coffee.

"Great stay!"

5
21/06/2017

We chose this hotel based on location, price, good reviews and positive past experience with Best Western. The hotel is right on the street car line and offers free, secure parking. This worked out great since we were able to park our rental and use the street car for transportation to the French Quarter and Waterfront area that we visited. The hotel was clean and even though pet friendly there was no pet smell. The free breakfast offered hot and cold items: scrambled eggs, hash browns, sausage, waffle maker, cereals, yogurt, fresh fruit, individual juices, milk, coffee, etc. lots of choices to start the day. The room was clean. We had a king room, it was a good size with a small chair, large TV dresser, a large desk and a separate dressing area with sink vanity aside from bathroom. The bathroom was small but adequate. The bed was comfortable with lots of comfy pillows. It was very quiet. We slept so soundly! Only downside, no pool and with the hot humid days, it would have been nice to go for a late day swim. Instead we just went to our air conditioned room for relief from the heat! Overall we enjoyed our stay here and would recommend to anyone looking for great stay without the big price tag.

"Awesome stay"

5
17/06/2017

Can't say enough good about this place. Great breakfast plus welcome snack. Wonderful room. Free parking! And easy access to downtown by way of the street trolley. Not to mention it is on a beautiful street.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Henry A, Thank you for taking the time out to review our property. We are so glad you enjoyed your stay with us and love that you enjoyed our convenience and amenities. We look forward to seeing you again next time you are in the Big Easy!

"Excellent Stay!"

5
17/06/2017

Our last night in New Orleans we wanted it to be special. Having never stayed in the Garden District, we wanted a hotel accessible to the trolley and other attractions. We were very pleased with it's location. Easy on and off of the trolley and the staff were very pleasant from the moment we walked in until we checked out. The room was spacious and the bed was like sleeping on a cloud. If you enjoy breakfast....this is the place to get your fuel for the morning...very nice selection of items. Close to the Lafayette Cemeteries, shopping, and glorious old homes that line the street! I would recommend the Best Western Plus St. Charles Inn to anyone looking to stay in New Orleans!

"Quiet stay"

5
15/06/2017

This hotel is close to Tulane University. It is small and quiet with friendly staff. The breakfast in the morning has a little bit of everything and it is all fresh. The parking is free and in a gated lot.

"Great Hotel & Great Location"

5
14/06/2017

We booked this place because of free parking but it turned out to be the find of our trip. Angela at the front desk could not be more helpful. She checked us right in &, when asked, suggested a place for lunch. She told us where to catch the Street Car in either direction & how much it cost. We went west to the restaurant (great suggestion) then east to the last stop at Canal & Bourbon streets - right at the French Quarter - perfect. The women that were still cleaning were so nice & checked to make sure we had everything we needed. Every time we saw them, they always said 'hi'. Breakfast was fantastic - more than most included breakfasts. The secure private parking was fantastic - would highly recommend & we'd stay there again if we ever get back.

"Great quiet location"

5
12/06/2017

The hotel was in a great quiet location on St. Charles Ave. The staff was very nice and helpful. The rooms were very clean, the breakfast was good. My favorite was the outside patio facing St. Charles Ave.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Kim H, Thank you so much for the kind remarks. We are glad you enjoyed your stay with us and can't wait to see you again in the Big Easy!

"Quiet and Comfortable."

4
03/06/2017

We made a reservation here because they had parking available either behind the hotel or at a nearby parking garage without the French Quarter $25-35 charge for parking. A real plus since we had two cars and a u-haul. There is a trolley running 24 hours a day that stops almost in front of the hotel and goes down to the French Quarter. $1.25 one way or $3.00 for an all day pass. The room was clean and cozy, the beds were comfortable. It is an older building but well maintained. I liked the two sink areas, one outside the bathroom and one inside. No view out the windows. Cheaper than the French Quarter and none of the noise and extra charges. The breakfast buffet was adequate if not exciting. There is limited seating inside but a nice outside patio area. Steps up to the entrance. Not sure if handicap accessible.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Thank you for taking the time to review the hotel. I want to assure you that we are indeed accessible. There is a ramp located at the front of the hotel where those steps are located. The back entrance from the parking lot has a ramp also. There is also an automatic door at that back entrance. I am glas you enjoyed your stay! Melissa Albert General Manager

"Nice place, good value"

4
25/05/2017

Stayed here for a family vacation to New Orleans. Parking in gated area included in room price. Good breakfast with inside and patio dining. Comfy rooms. It's a bit older so bathroom is small but rooms and bath are updated. Didn't give 5 stars because it had a musty smell when we arrived and the a/c was loud. Streetcar stop is nearby so we could leave the car in secure lot, paid no parking and went sight seeing.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Thank you for taking time to review the hotel. Our bathrooms are not large, but in all but two of our rooms there is an extra vanity at the front of the room. Many people find that helpful when more than one guest at a time needs to get ready! Melissa Albert General Manager

"Quiet Room with Nice Bed"

4
19/05/2017

This hotel is in Uptown New Orleans, close to the Garden District. There is a different feel to the area from the usual French Quarter area hotels. There is a small gated parking lot in back. To get to the lobby, one must walk through a narrow alleyway. The lobby is definitely nothing special. There is a breakfast area, including some outside tables. Complimentary breakfast was above average. The elevator can barely fit 2 people, but there are only a few rooms on 3 floors. The room itself was nicely appointed. The mattress was very comfortable and the room was very quiet. The view from the room was of air-conditioners on the rooftop and the alley and pool of the hotel next door. The wifi kept dropping my I-Phone.

"Good Choice"

4
17/05/2017

Finding anything in New Orleans that is affordable and not a dump is hard. The St Charles Inn is a great choice. It is right on the street car line that will take you into the French Quarter. Staff is very helpful, the breakfast was very good and the outdoor seating is beautiful.

"Nice spot"

4
13/05/2017

Stayed one night on a pick up run at Tulane. Good location, bed and staff, nice updated older hotel, lots of other reviews talk about that. Don't count on much of a workout room if you are looking for that (I wasn't). However I did have a couple of issues, we were put in what I can only assume was a handicapped room (rm 313) which almost always have decisions I do not understand. Shower head was mounted on a 3' long adjustable track that topped out at 5 1/2 feet - who loves having their shower hit them in the chin, I understand the need but get a longer track . The coffee maker was a Kuerig (nice!) but it was on top of a 5' high cabinet (handicapped friendly?) forcing me to get a chair to stand on to use it. Petty maybe annoying. One night, I dealt with it, longer stay I would have asked for a room change. The WiFi is a joke, slow, dropped us at night and early morning, quit trying after 15 minutes. The rooms have the older racketty built-in A/C units under the windows and our was on the loud side, bothered me more than my daughter. Parking is included in the rear in a gated lot which I loved but when we got back after dinner at 10:00 there were no spots. I had to run in and they moved a car for me somehow. Not sure if there is a limit to parkers but thought I would mention it. Bottom line - clean, good location, not fancy and reasonable price (for NOLA location). I would stay again but don't consider it 5 star.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Thank you for your review, BostonBased99. I'm sorry that you did not like the ADA room you had. We hope that you'll give us another try if you come back next semester in August for move-in. We'll make sure to get you in a standard room!

"Great place!"

5
12/05/2017

Wonderful old world charm. Trolley's run right in front. Great running path in greenway between trolley paths. Easily get in more than 10 miles if you were so inclined. WONDERFUL staff. Great experience away from the normal touristy section - you get to soak up more of the laid back style of NOLA - Take the trolley to the French Quarter - or walk to lots of restaurants, etc.

"Great Garden District Option"

4
06/05/2017

Our room was comfortable and well-appointed - the perfect oasis after visiting Tulane and seeing New Orleans. The staff were very nice and helpful. Only caution is that you hear the street car in rooms that face the street. Was not a problem for us - but might be for some.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
dck_333, We are so glad you enjoyed your stay and trip top Tulane and the city. We look forward to seeing you next time your in the Big Easy.

"Great location. Friendly and helpful staff"

4
04/05/2017

great location on a beautiful, tree lined street. The front patio is a beautiful spot to have breakfast or a quiet evening. The trolley stop is right across the street. They run frequently so getting to the French Quarter is easy. Most of the staff are very nice and helpful. Courtney, front desk, was a really great guy. I would not hesitate to recommend this hotel to anyone.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
JoandNeilSparks, thank you for the great review. We are so glad you enjoyed your stay and that Courtney was able to help you. We look forward to seeing you next time your in town.

"Great value"

5
03/05/2017

This hotel is a great place to stay if you want to experience the Garden District. Value is excellent - great price, great service and huge room. Location is excellent, right in Garden District and easy to take the streetcar into French Quarter. .

melissaalbert, General Manager at Best Western Plus St. Charles Inn, responded to this review
I'm so glad you enjoued your stay! We hope to see you again next time you are in New Orleans. Melissa Albert General Manager

"Never stay here I you would like to sleep at night"

2
28/04/2017

Not kid friendly ! We went as a family for my 33rd Birthday for a zoo trip and the noise on the last night was so loud I kept waking up from sleep and hard a hard time getting up for plans the next day and tired all day I would never stay here again!

BestWesternHotels, Corporate at Best Western Plus St. Charles Inn, responded to this review
We are very sorry your recent stay with us did not exceed your expectations. We will use your feedback to provide better service in the future, and hope you will give us another chance to make it right. -Best Western Hotels & Resorts

"Great stay"

5
26/04/2017

Courteous staff. Great breakfast. Reasonable price for location. Room was small but still accommodating. Parking is gated and free. Short walk to the streetcar stop. About 15 minute ride to French quarter on streetcar

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
danieltH2559VQ. Thank you for the kind words. We are so glad you enjoyed your stay and cant wait ot see you next time you are in the city.

"Great value!!"

5
25/04/2017

This hotel is an excellent value, especially with the free parking and excellent breakfasts. The room was clean and stylish, the staff was friendly and responsive. We also loved that it was in an old building, but had the comfort of a trusted hotel chain. The attached Mexican restaurant was also very good. Finally, the easy access to the city's street car system was fantastic and made is easy to stay just outside the touristy French Quarter. PS. we didn't use this, but we noticed that they were pet friendly, which we thought was great.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Rebek812, Thanks for the great review. We really value your feedback and welcome you to join us again.

"wonderful"

5
25/04/2017

Highly recommend this Best Western to anyone. Great service!! The breakfast is always wonderful. Great location. If it happens to be raining they have a restaurant attached to it so you don't have to get wet.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
roberson12 , Thanks for the great recommendation and review. We appreciate the great feedback and look forward to seeing you again.

"Nice two night stay"

5
25/04/2017

This place was very neat and clean. Staff was very very friendly. There was a restaurant next door with reasonable prices. Breakfast was ok. Location was good especially if you wanted to use public transportation, trolley was right outside the hotel. Only one problem but not the hotels fault, my wife has a scooter, and the sidewalks were terrible. Certainly not handicap accessable

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Ronald S, we are glad you enjoyed your stay with us in New Orleans. Please stop by and see us next time you are in the Big Easy!

"Great overnight stay in NOLA"

5
21/04/2017

So enjoyed our stat at this BW in NOLA! Staff was great and loved the iced water and warm cookies that were offered when we checked in. Our room was quite comfortable with 2 separate sink/dressing areas. Also loved the fact that the St. Charles streetcar stopped in front of the hotel. It dropped us off at Tulane/Loyola and on Canal Street.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Lorie C., Thank you for your kind words. We are so glad you enjoyed your stay here with us. We look forward to seeing you next time.

"Amazing"

5
13/04/2017

Incredible staff and it's right next to the streetcar line. It's convenient but does get noisy because it runs 24/7 so if you're a light sleeper ask for one of the rooms further back. The breakfast in the morning was great, and the staff was definitely the reason I'm going to go back.

"Best value in NOLA"

5
12/04/2017

Checked in early, got one of 23 spots of FREE hotel parking on St. Charles Ave. (hotels in French District charge an additional $40-50/day). Also got a good multi-night rate for four nights. We walked around the Garden District, to and from Audobon Park, along Magazine Street. We took the streetcar into the French District, luckily with fewer disruptions than usual (much road construction going on). This hotel was great! ours was a smaller room compared to other BW hotels, but it had two sinks, and a VERY comfortable bed. I'm glad we didn't believe the negative reviews for this hotel.

"Never a problem"

5
12/04/2017

I have stayed in this hotel twice due to having to go to hospitals in NOLA. I am so glad I found this place. They are so nice and very attentive to your needs. They offer a great room special if you are in NOLA due to medical needs. The rooms are very clean and it is in a nice part of town. I feel very safe when I stay here, and they have fenced in parking that is free. I would recommend this hotel for anyone who is having a short stay in NOLA for business or medical needs. The beds were comfortable as well and the rooms were also spacious.

"My favorite hotel in NOLA due to great staff and location."

5
08/04/2017

My favorite hotel in NOLA due to great staff and location. The rooms are very good, beds comfortable. Wonderful walking area. Breakfast is only adequate offering, but it's free and better than most free breakfast offerings. Parking in rear is great.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Davidbyerlapin, Thank you so much for the great feedback. We are so glad you enjoyed your stay and can't wait ot see you next time!

"The place to stay in the Garden District"

5
07/04/2017

Great location. Cable cars across the street and walking distance to Magazine Street and other neighborhood restaurants. Comfortable rooms, good choices for included breakfast and outdoor seating area.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Wendy1061, Thank you so much for the great feedback. We are glad you enjoyed your stay and can't wait to see you next time you are in the Big Easy! Best,

"pleasant stay"

4
05/04/2017

We stayed here for two nights with our dog. Courtney and the other staff members were very welcoming to us and our dog Barney. The room had a sink in the main bathroom and another area with a sink so two people can get ready at the same time. A free breakfast is offered. You can pick up the Saint Charles street car a short distance away for an easy ride to Canal Street. There are good restaurants within walking distance among the beautiful homes in the Garden District. We would stay here again. Another fun time in the Big Easy.

melissaalbert, Manager at Best Western Plus St. Charles Inn, responded to this review
Thank you so much for the kind words! We are glad you enjoyed your stay and cant wait to see you and Barney again.

"Great stay! "

5
26/11/2016

My husband & I had a wonderful time at this motel over the Thanksgiving holiday. The location is perfect & we loved having drinks & snacks at the Superior Grill next door. The bed was super comfy with lots of pillows & the shower had good, strong water pressure. It was nice having two separate sink areas and a microwave & refrigerator. Best of all was the excellent housekeeping--everything was sparkling clean. And, last but not least, we were most impressed with Kathleen, the front desk clerk. She always had a friendly smile & seemed truly interested in our comfort & wellbeing. This inn will definitely be our home away from home on our future trips to NOLA!

melissaalbert, Front Office Manager at Best Western Plus St. Charles Inn, responded to this review
Thank you for reviewing your stay! It sounds like you enjoyed your time in New Orleans over Thanksgiving. I will pass along your compliments to the housekeeping staff! Let us know when you are ready to visit again! Kathleen Davis, Front Office Manager

"Thanksgiving"

5
24/11/2016

This is our 6th year for visiting New Orleans for Thanksgiving. We love staying here right on the streetcar line and close proximity to everything NOLA. The staff is fabulous and many have been here all the time we have, like Melissa (the gm) , Lisa and Kathleen just to name a few. Great place. Great people.

melissaalbert, Front Office Manager at Best Western Plus St. Charles Inn, responded to this review
Michael, We are glad to hear you enjoyed your stay again with us! We always enjoy when y'all come to visit! Thank you for reviewing your stay! We will see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"Housekeeping"

5
21/11/2016

Lisa and her crew are the best! This is our 6th stay here and she treats us bettet than family! Love her love the hotel! Recommend to all our friends and family! Always clean, neat and rooms are beautiful and well kept. Will change travel plans to stay here!

melissaalbert, Front Office Manager at Best Western Plus St. Charles Inn, responded to this review
Judy, Thank you for taking the time to review your stay. We love when y'all come to visit! I'm glad you enjoyed your stay again! We will see you next time! Kathleen Davis, Front Office Manager

"Best Digs on the Avenue"

5
05/11/2016

Location, Location, Location! This hotel is convenient to the Universities, Touro Hospital and Audubon Park and Zoo. The French Quarter and Canal Street are a short streetcar ride away. You can walk to Fresh Market and pick up whatever you need for food in your room. AND this is a pet-friendly hotel. AND there is free parking. AND they are on the parade route. We stayed here with my 88 year old mom, daughter, son-in-law- and two grandchildren from Minnesota and had a wonderful time. You can't beat the value and convenience!

melissaalbert, Front Office Manager at Best Western Plus St. Charles Inn, responded to this review
It sounds like you had a great trip to New Orleans! We are in a great location. It is easy to get to a lot the favorite areas in New Orleans. I hope your family enjoyed your stay! We will see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"Great location by Trolley line"

4
02/11/2016

The location was top notch. Right on St. Charles and the Trolley line. Though the Trollies have no set time and we had some long waits. Very Friendly staff. Very nice breakfast included with the room which really increased the value. The room was well appointed and very clean, however a hair blower was missing. Usually they are mounted on the wall. Air was ice cold. Negative: The room had a strange masking odor. Not perfume, but something that was or may have been sprayed to neutralize an odor. I did notice severe marijuana odors emanating from 2 rooms on my floor which I understand is very hard to control as people can do just about anything behind closed doors. Perhaps this was our odor's purpose? Would stay again.

melissaalbert, Front Office Manager at Best Western Plus St. Charles Inn, responded to this review
David, Thank you so much for taking the time to review your stay! This time of year the streetcars can get quite busy, but they are a great way to get around. I love that we are so close to one of the stops! Our hairdryers are actually in a black bag in the closets--sorry for the confusion! I'm also sorry for the smell you encountered from the other rooms. We are a nonsmoking establishment, but unfortunately not every abides by this rule. We will see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"tulane stay"

5
01/11/2016

great location easy stay staff make it a lovely place parents visiting tulane students cant beat being right on st charles with street car stop right out side the door. free breakfast standard fare but good and free parking are both a bonus.

melissaalbert, Front Office Manager at Best Western Plus St. Charles Inn, responded to this review
Our location definitely makes us a great choice for anyone visiting Tulane. You can hop on the streetcar and be there in just a few minutes! We will see you the next time you visit! Thank you for staying with us and reviewing your stay! Kathleen Davis, Front Office Manager

"A great value, a comfortable stay"

5
31/10/2016

I had to come to New Orleans for a quick trip, and this hotel was recommended to me by a friend who placed it near the location where my business took me. The location itself was gorgeous, right in the Garden District. The trolley goes up and down St. Charles Avenue, and beautiful homes-- no! Mansions!-- lined the tree-laden street. I loved seeing joggers running in the morning. It's only about half a mile from Audobon Park, Loyola, and Tulane. There are plenty of restaurants nearby. The hotel staff were accommodating and friendly. Literally everyone I encountered asked me if I needed anything, how my stay was going, etc. The bed was comfortable, the breakfast in the morning was diverse and plentiful. The only downside was that I did hear the trolley late at night a few times, but it was not that big of a deal. I would definitely stay here again.

melissaalbert, Front Office Manager at Best Western Plus St. Charles Inn, responded to this review
Michele, Thank you for reviewing your stay! I'm glad our location worked for your business, while providing you with close options for restaruants and fun. Next time you visit, please request a room away from St. Charles Ave. We can get you in a room where you won't hear the streetcars at night! We will see you next time! Kathleen Davis, Front Office Manager

"First Time, Every Time"

5
26/10/2016

This is an old hotel that has a rich history in the Garden District. It has been very well taken care of and modernized quite a bit but still retains the quaintness of the place. Our room was a nice size and included all the amenities such as internet, microwave, refrigerator, etc. It had a huge bed that was very comfortable and more pillows than you could want. Everything was very clean and there was two sinks and lots of towels. On our second day there we had a problem with the tv not connecting to the cable. I called the desk and in no time they had housekeeping up to look at it. When he realized he couldn't fix it he called maintenance who came right away. He said he was going to have to attach a new line. We told him no problem as we were leaving for lunch. When we got back it was fixed. Parking is a problem in New Orleans so that is one reason we chose this hotel. There is a secure, fenced-in lot attached to the hotel and we were given a gate remote to use. However, for us there was not a lot of reason the use our car. The trolley picked us up a block from the hotel and took us on a wonderful 20 minute ride right down to Canal Street for our sightseeing, then brought us back. My husband had been to New Orleans before but this was my first time. We will definitely be staying in this hotel the next time we visit.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Sharon, Thank you for taking the time to review your stay! I'm glad you enjoyed your first visit to New Orleans! I'm sorry for the issue with your tv, but luckily the staff here is always ready to resolve issues as quickly as possible. Give us a call when you are ready to come back! Kathleen Davis, Front Office Manager

"Laid back and comfortable -- full of Southern charm"

4
25/10/2016

We picked this hotel because of the proximity to the trolley system -- ever so glad we did. We were greeted warmly. The staff was extremely helpful in recommending places to eat and activities to do. Breakfast is plentiful -- was very surprised at the sausage and sweet potato casserole - extremely tasty.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review your stay! I'm glad the staff was able to guide you towards some great places in town! I will pass along your compliments about our sausage and sweet potato casserole to the breakfast staff! Kathleen Davis, Front Office Manager

"GREAT Choice!!"

5
25/10/2016

The staff was soooo friendly and helpful! It really does make all the difference. We loved the location in the Garden District surrounded by beautiful New Orleans style homes and away from all the noise of the French Quarter. The trolley was just out the front door so it was easy to get around. Breakfast was unusually good with a very nice assortment and they even had grab-and-go bags for guests in a hurry. Make-your-own waffles, eggs, sausage, oatmeal, cereals, juice, fruit, yogurt........ The beds was really comfortable and there were lots of extra pillows. Nice bathroom toiletries including mouthwash in addition to the basics. We had a refrigerator and microwave plus coffee maker and supplies. There was even a ceiling fan! There was an outdoor terrace for breakfast if you preferred and next door was a very good Mexican restaurant with excellent margaritas! Free parking - which is a true luxury in NOLA. I was so pleased with my choice and I definitely recommend the hotel.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Lili, Thank you for reviewing your stay. It sounds like y'all really enjoyed New Orleans and your stay with us! Our breakfast is one of my favorite things about the hotel. It has something for everyone! We will see you the next time you make it to New Orleans! Kathleen Davis, Front Office Manager

"Great place to stay"

5
24/10/2016

Stayed 5 nights , great location, close to the streetcars. Sleep was good, rooms clean. Breakfast was above average, great coffee variety. Front desk and housekeepers were all friendly and helpful to answer questions. Would stay again.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Gary, I'm glad you enjoyed your stay with us. I will pass along your compliments to the staff! We will see you the next time you visit! Kathleen Davis, Front Office Manager

"The best hotel in New Orleans LA"

5
22/10/2016

1st time staying at a Best Western Plus. Excellent service, room was comfortable & beautiful, very clean, delicious breakfast every morning! Employees were so outstanding!! Trolly service right out the door every 15 minutes, hotel also offered free parking which was a plus! I can't wait to come back!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Tamara, Thank you for reviewing your stay! I'm happy to read you enjoyed your room, your breakfast, and our employees! I love that we are right on the streetcar line. It makes exploring New Orleans so easy. We will all be here when you are ready to come back! Kathleen Davis, Front Office Manager

"Compact but complete"

5
19/10/2016

This hotel is in the Garden District of New Orleans right across the street from a large hospital and many medical buildings. So parking is tight and the area a bit crowded. But the hotel had it all. It was a bit on the "compact" side but neat, clean and modern. We received a "clicker" to allow the gate to open to get into the parking lot. Once all clickers are given out, that means there are no more spots in the lot so overflow has to park across the street in the municipal lot. However, the hotel validates your parking ticket and there is no charge to you. To enter the hotel from the gated parking lot, you must walk up a short narrow alley, but once you enter the building, you are in a carpeted hallway leading to a well stocked lobby. The lobby can also be accessed from the front of the building off the main street. Coffee, fruity water and oranges are out all day along with cookies in the evening. Plenty of seating is available in the lobby with a large book of restaurant menus as well as things to do. The room was small, but, again, complete. We had 2 beds, a full bathroom, desk, all the things you expect and all neat and clean. The trolly stop was right across the street so getting into the downtown area was easy, and the only way to go as traffic and parking downtown isn't easy. Breakfast was well stocked with the usual breakfast items, muffins, toast, pastry, cereal and fruit in addition to eggs and sausage. It was a perfect, convenient place to stay.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for choosing to stay with us! I'm happy to read you enjoyed our parking, breakfast, and rooms. We are conviently located on the streetcar line, so you don't even need to move your car to enjoy everything in New Orleans! Give us a call when you are ready to come back. Our front desk staff will be ready to help you plan your next trip to New Orleans! Kathleen Davis, Front Office Manager

"Awesome hotel and people"

5
19/10/2016

Like Best Western hotels and choose this hotel because it offered free parking and was on the St Charles street car line. Hotel is charming and the staff was so very friendly. Rooms were clean, spacious and breakfast was good. Beds were very comfortable. Loved that there were tables and chairs so we could sit outside. The garden district is so quiet compared to French Quarter. Loved the area and will be back to stay here again. Restaurant next door, Fresh Market and the Grocery right up the street. A few blocks to Magazine St. The staff could not have been friendlier. Loved talking with all of them. After staying in the French Quarter and here, this will be my first choice from now on. Can't wait to to go back.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm happy to hear you had such a great stay! I love the area the hotel is located in. There is plenty to do and see, while still being much quieter than the French Quarter. Let us know when you are ready to come back! It is a great time of year to sit outside on our porch and watch the streetcars go by! Kathleen Davis, Front Office Manager

"Trip with Dad"

4
18/10/2016

Chose this Hotel because it was close to the streetcar line and the safe free parking. When we arrived the parking lot was full so they directed us to a parking garage a block away which was also secure. They validated the ticket at breakfast time and I was able to move my car then. No problems. Staff was very friendly, rooms where nice could have been cleaned a little better (dust on ceilings and a bit of grime on the bathroom wall). Otherwise a good stay. And will be back again.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Angela, Thank you for reviewing your stay with us! I'm you enjoyed our parking and staff. I will make sure to pass along your comments about cleaning to our housekeeping supervisor. We will see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"Reo Concert"

4
17/10/2016

Clean rooms, very spacious, all staff was accommodating. Shuttle service was very good and friendly. Close to Walgreens, bass pro, Gordmans and several restaurants Much within walking distance. Property well maintained.

"On St Charles street car line"

4
14/10/2016

Very clean room, comfortable beds, and extra sink outside bathroom. Staff friendly and helpful. Free breakfast. Many good restaurants in walking distance or close by. Reasonably priced averaging 179 per night. Would definitely stay again. Free gated parking.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for reviewing your stay with us! We always have great feedback on our extra sinks in the rooms. It makes getting ready in the morning so much easier. We will see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"Great Hotel"

5
13/10/2016

Booked this hotel as stayed in one in St.Augustine and loved it. Also was pleased the hotel offered free parking and free breakfast. The breakfast was lovely and had a great choice and also breakfast to go if needed. The staff were very nice and Christopher was brilliant with telling us about the area and restaurants.The room was very clean and accommodating, with a microwave and fridge and nice bathroom amenities. We left our car in the car park and caught the tram/trolley bus which stopped outside the hotel and was $3 for a 24 hour pass and you could also jump off different trams. You could hear the trams in our hotel room but it did not bother us. I would highly recommend this hotel and would stay here again if visting New Orleans again.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm glad to read you enjoyed your stay overall with us! Free parking and being close to the street car make us very convenient for any traveler. Our breakfast also has a great variety, so there is something for everyone! We hope to see you the next time you visit New Orleans! Thank you for taking the time to review your stay! Kathleen Davis, Front Office Manager

"Love New Orleans! Love St Charles Inn!"

4
12/10/2016

What a cool place this is...first timers in New Orleans and couldnt of picked a better place than this...all day coffee in reception, lovely brekkies & wonderful helpful ladies on reception. Although it is a wee ways away from Bourbon Street you just have to go over the road and jump on a tram ($3 for 24 hours) and go into Canal Street, thats the way to do it, Very nostalgic and we loved it. Quirky comfy room, although I found the tray & nick knacks on the bed abit of a pain....good food next door at the mexican restaurant..infact good food everywhere. Another thing I particulary loved was sitting outside looking at the beads on the power lines and trees and always one particular man in the evenings would serenade us on his sax. I wouldnt stay anywhere else but here in New Orleans.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
It sounds like your first trip to New Orleans was a great one! I'm glad that we were a part of it! Our front desk staff is always ready to give you great recommendations for places in New Orleans--especially ones near the street car that you mentioned. We hope to see you back soon for your next trip to New Orleans! Kathleen Davis, Front Office Manager

"Great Place"

5
12/10/2016

It is conveniently located and provided great customer service. Nice and comfortable room. It was easy to get around because the street car runs right in front of the hotel. The breakfast is included in the price and it is a great breakfast. A nice variety of food items to choose from and everything was fresh and tasty.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Doug, Thank you so much for taking the time to write your review. I'm glad you enjoyed our rooms and breakfast! I know I enjoy how many different items we have at breakfast and the variety from day to day. We hope to see you again the next time you are in town! Kathleen Davis, Front Office Manager

"Great spot in N.O. "

4
07/10/2016

Spent two nights here and found it to be very nice. We arrived late in the evening and were met by a very helpful young man. He tried very hard to make sure we felt at home and gave some great recommendations for dinner etc. There is room for two cars to park in front while unloading. The parking is in the rear behind a locked gate and is safe and secure. The neighborhood is on the streetcar line just past the garden district. It seems relatively safe. The elevator is small ! Not much that can be done about that... The room we had was a king room and had plenty of room. The bathroom is small, but there is a second sink / dressing area in the room. We were on a corner room with two windows overlooking St.Charles street. That was nice to watch the street cars go buy. Warning- the walls are thin on the outside you will hear the streetcars all night. We were directly over the restaurant too and could hear it as well. But, I turned on the fan on the A.C. Unit and fixed the noise with some with noise so, no big deal for us. We did not hear other guests. The bed was nice and comfortable, plenty of pillows, sheets,etc. the room was certainly clean and neat. The frig was a bonus. The TV had plenty of channels and was a larger flat screen. The water in the shower was hot. Good pressure. The hotel has a good hot breakfast. Plenty of choices. There is a small room to eat in or you can eat on the front deck area outside. This is a nice area to sit. The building is old, but well maintained. The weight room was not great, but not bad either. I chose to run along the streetcar line vs. using the weight room. If you are a jogger,runner or walker this is a grand idea. The street car stops at the intersection in front of the hotel. $3.00 to ride 24 hours is a good idea. We did a lot of walking, but it was nice to have the car. There are several restaurants in close proximity. I would return here. The price is a tad high but worth it in my opinion.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to write your review! I'm glad you enjoyed your entire stay. We are lucky to be located in such a great area of New Orleans. There is always something to do, and you don't even need to venture out too far. There is always the streetcar, though, for when you are ready to explore. Our front desk staff can surely recommend more places the next time you visit. I'm glad you enjoyed our variety at breakfast. It's always nice to start off the day with a good meal on our front veranda. We will see you the next time you come to New Orleans! Kathleen Davis, Front Office Manager

"Uptown Jewel"

5
07/10/2016

Conveniently located on St. Charles Ave with a welcoming staff and more than adequate accommodations. Pet friendly is a super bonus with complimentary dog biscuits at the front counter. This hotel is within walking distance of numerous places to dine and the hotel staff love to make recommendations. The cable car line in front of the hotel enables easy access from Uptown to the French Quarter.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Susan, Thank you for taking the time to write your review! As you know we love when our guests bring pets to stay with us! I'm glad you were able to take advantage of the streetcar! It makes getting around New Orleans so easy. We will see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"NOLA vacation"

5
25/09/2016

Enjoyed my stay in NOLA and booked the BW on St. Charles. This is perfect for those who want to stay away from the busy French Quarter but can opt to easily hop on the trolley and go to many points of interest. Our room was quiet and had free parking at the hotel. The breakfast was better than the usual continental layout as well.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Sven, It sounds like you had a fun trip to New Orleans! Thank you for taking the time to write about your stay with us. I'm glad you enjoyed our location, parking, and breakfast. I love when I work in the mornings, because that means I get to enjoy our breakfast! We will see you the next time you visit New Orleans! I'm sure there are many more places we can recommend you check our while you are here. Kathleen Davis, Front Office Manager

"Very Good Place!"

5
22/09/2016

This place is about 2 miles away from French Quarter. It is located on Saint Charles Avenue, where the Streetcar is directly in front and you can get a day ticket for just 6$ for 2 persons. The Hotel is excellent, the staff is very friendly, very good breakfast and clean and nice rooms. This hotel is top!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Michael, Thank you for taking the time to review your stay! I'm glad you enjoyed our staff, breakfast, and your room. Taking the street car is such an easy way to get around. I love that we are so close to public transporation. We will see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"Managers are awesome!"

5
21/09/2016

We haven't even stayed yet and love it already! We originally booked through a travel website for a ridiculously low rate but had to change dates. That company couldn't honor the same rate for the new dates, but the Best Western St. Charles Inn did! Kathleen and Melissa are awesome!!!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for your feedback! I'm glad we were able to get everything straightened out for your trip to New Orleans. We will see you when you get here! Please don't hesitate to call or email us if you have any questions or need any other information. Kathleen Davis, Front Office Manager

"What a great hotel!"

4
19/09/2016

We just spent one night on our way from Orlando to Austin. The front desk guy was so nice! He even called around to check closing times on nearby restaurants! We walked to Delachaise gastro pub and had an amazing meal! Our room was spacious with an extra sink /dressing area and the bathroom and towels and toiletries were great! And they even had a great free breakfast served until 10:00! Would highly recommend and we will stay there again!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you so much for taking the time to write your review! I'm glad to read you enjoyed your room, breakfast, and the front desk staff! We always want to make sure our guests have a great visit--even if it is just for a quick stop! We hope to see you the next time you visit New Orleans! There are plenty of great places like The Delachaise near the hotel that we can recommend. Kathleen Davis, Front Office Manager

"Great hotel, great location for visiting NOLA"

4
15/09/2016

We wanted a hotel with free parking from where we could get easily into central New Orleans and this fitted the bill. The hotel is spacious and clean and the breakfast offerings are very varied and good quality products. The hotel staff are friendly, knowledgable about NOLA and professional. They easily accommodated our request to add an extra night to our stay, once wed experienced the delights of the hotel for one night. There is fruit infused water available all the time in the lobby. There's a great selection of toiletries provided and the shower is powerful and there's lots of hot water. It's a short walk to the car stop to get to downtown. There are also a lot of good places to eat round about the hotel, within a mile. We ate on Magazine St two nights running where there is a large choice of restaurants. I would return here if I ever visit New Orleans again. The garden district is a perfect location, IMHO. Only 4 stars (really it should be 4.5 stars) cos there was a lot of mix up with our keys, but that might be due to our changing the dates of our stay and it was quickly and easily resolved. Stay here if you want a good hotel, good value for money and an good spot for exploring New Orleans.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you so much for taking the time to write your review. I am so glad you enjoyed our hotel and the Garden District! I love our neighborhood. There are many of great restaurants, bars, and shops to keep you just as busy as any other neighborhood in the city. But it is still easy to get around to other parts of the city. We will see you the next time you visit New Orleans! We will have the fruit infused water waiting for you! Kathleen Davis, Front Office Manager

"Great place to stay"

5
09/09/2016

I love this hotel! Clean, friendly and in a great location. Having the bathroom and another separate dressing area is a definite plus when two people are trying to get ready. I will stay here every time I'm in New Orleans!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Mary, Thank you for your review! We always love when we get to see a familiar guest at the hotel! One of my favorite features of our rooms is the extra vanity area as well. It definitely makes traveling with friends and family a little easier in the mornings! We will see you the next time you come to town! Kathleen Davis, Front Office Manager

"Pleasant for a short trip"

3
06/09/2016

The surrounding area does not appear safe. However, the actual street the hotel was on was pleasant and in the Garden district. Parking was gated, which was nice. It's also easy to catch a streetcar outside the hotel. It runs every 10 minutes. It was about a 25 minute street car ride. It took about 10 minutes to get to Canal and Burbon street area in our persona vehicle. The beds were comfortable, but were small (full size I believe). We were able fit 2 adults and 2 children in the room. The decor was nice and the lobby was average. We found clothes that were left behind in one of the drawers. The room was fairly clean. The whole hotel smelled like cleaning solution. We stayed one night and did not spend alot of time in our room. It was good for the price. There's also a simple restaurant and bar next door.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Monica, Thank you for taking the time to write your review. Our rooms with two beds have two double beds in them. I'm glad you found them to be comfortable! It sounds like your family was able to do a lot in just one night in New Orleans. We are located in the Garden District, which is safe and quieter than other areas of the city. Luckily, the street car makes it easy to get to other parts of the city! It is great that our guests can take advantage of our free parking and use the streetcar. We hope you will come back and visit New Orleans and the St. Charles Inn. Kathleen Davis, Front Office Manager

"Nice Clean, Very Hospitible, Private Gated Parking and Trolley Stops Right In Front"

5
14/08/2016

We felt this hotel was perfect for taking the trolley to every location. Clean, Comfortable Bed, Air Conditioning worked great, breakfast was a hot Continental breakfast but you could grab juices and water out of the fridge in the lobby without charge and they always had fresh baked cookies. We were wanting to stay near the French Quarter but they were booked up and we were so glad we ended up staying in the Garden District. It was a nicer area and only took a short ride by trolley to get to the French Quarter and down to the Casino. We had secure parking. When we first checked in, we had a problem with our remote and the maintenance man came immediately and fixed the issue immediately. We had great recommendations from the front dest clerk. Just a very pleasant stay on a 2 month trip we were on.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Maggie, thank you for taking the time to review your stay! I'm glad we were a fun spot on your two month trip! Even though we are not located in the French Quarter, we are so close that you can still easily get there and enjoy all it has to offer. Then after you explore there, you can come back and enjoy our quieter neighborhood! I hope you had a great road trip! We will see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"Damp and Mold"

1
10/08/2016

The front desk staff was wonderful and as helpful as can be. This was especially true, when our room had mold on the windows and drapes and smelled of damp. We were immediately moved to the only other available room, which, unfortunately also had mold (this time in bathroom) and damp. It was supposed to be a more expensive room because it overlooked St Charles Street, which under cover of night seems to have lots of inebriated individuals and street pharmacists doing business. We couldn't use the elevator for a short time after the ceiling fell in on another guest and had to be repaired. The bed was comfortable and would have contributed to a good nights sleep except for the damp smell. Both the room we started with and the room we eventually slept in were a bit small for two twin beds and a family of four with teenagers. The staff made sure the rest of our four-night reservation was cancelled and let us keep our car in the secured parking lot while we explored the French Quarter the next day even after we had checked out. They were helpful despite our unpleasant stay due circumstances beyond their control. Because of the helpfulness and friendliness of the front desk staff, I wish that I could give this hotel a higher rating, but as we could not even stay past the first night of our reservation (and then only because it was late and dark and we had no other place to go), I could not recommend this hotel.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
David, I'm very sorry we did not exceed your expectations during your stay. The issues you encountered have been addressed by housekeeping. We have rooms with two double beds and one king bed. I'm sorry the room with two double beds seemed small for your family. I hope your time in New Orleans was enjoyable and you were able to see a lot while site-seeing after you checked out. We always want to accommodate our guests by letting them their cars with us a little longer! Again, I am very sorry you did not enjoy your stay. I hope you will consider staying with us again, so we can have a chance to provide you with excellent service. Kathleen Davis, Front Office Manager

"First trip to NOLA"

5
10/08/2016

We had a great experience at the St. Charles Inn. Our stay with BW Plus' are always great. The staff were very friendly, beds nice and comfy too. Secure parking and right on the trolley line so it could not have been more convenient for site-seeing. Breakfast was good, nice selection to choose from. We will definitely stay here on our next visit!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I hope you were able to do a lot of site-seeing while staying with us! I'm glad you enjoyed our location, breakfast, and staff. Give us a call when you are ready to come back! Thank you for reviewing your stay! Kathleen Davis, Front Office Manager

"Fine establishment "

4
04/08/2016

This is a very nice place to stay. I love the location. It is very close to downtown, the French quarter, Frenchmen street etc, but yet very calm. The architecture of the houses in this neighbourhood is truly amazing. It does feel very local and genuine unlike some hotels in more touristy locations. The staff are friendly, the breakfast well above average and there is even parking in the back. If the lot is full you'll have to park two blocks away but when we stayed here we had no issues to get parking in the back and we arrived late. Everything is nice and clean although some things are a little bit outdated such as the elevator. AC extremely sufficient which is a must in New Orleans. My only real complaint is that we payed extra for "city view" but there is really no city view from the third floor, all we can see are the trees right outside our window. They should really remove the pay extra feature for this "view" it feels like highway robbery to me. Other than that though, great place to stay in a gorgeous neighbourhood.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
We are lucky to be in a beautiful neighborhood in New Orleans. You can get a great view of the beautiful houses and businesses nearby by jumping on the streetcar that runs in front of the hotel. Thank you for reviewing your stay with us! I hope you enjoyed your time in New Orleans! Kathleen Davis, Front Office Manager

"Great Stay! "

5
01/08/2016

Location was perfect. Service was very good. Loved our room. So cozy but with plenty of room. Decor was nice. Safe place to park your vehicle. Trolley came right by the hotel and took us to Bourbon street. Nice restaurant nearby. I would def. stay here again when coming to NOLA.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
It sounds like you and your family had a great trip to New Orleans! I'm glad y'all enjoyed your room and our location. We are close to a lot of great places, but not too far away from other attractions in the city. Let us know when you are ready to plan your next trip here! Kathleen Davis, Front Office Manager

"...a great find in NOLA!"

5
29/07/2016

Have stayed here twice and the staff is superb: the rooms are comfy with all the amenities. My only (minor) complaint is that the last time we stayed the elevator was not working right and it lurched between floors etc. My two guests would not take it again. I believed it was fixed toward the end of our stay. The only other disappointment is when the streetcar is not working in the section that goes past BW-St.Charles. The streetcar is one of the best points of this location. Again, I think that section is all good right now. The breakfast is hot and nutritious. The rooms are spotless, the beds are comfy and it is so close to all that Uptown has to offer: Riverbend, Magazine Street, Audobon Park, Tulane and much more. Stay there. P.S. They were so lovely to take care of us locals after a negligent driver crashed into our house and we needed a quick and convenient place to stay. I meant to do this review months ago - thank you BW St. Charles for being our home away from home last September!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Karen, I hope everything is going well with your house! I'm glad we were able to help you out after such a crazy experience! Thank you for reviewing your stay. The section of the streetcar in front of the hotel is running and able to take everyone to the French Quarter or past Tulane and Loyola! Kathleen Davis, Front Office Manager

"Very Impressed"

5
26/07/2016

This hotel is a nice gem. Rooms are well laid out furnished. Very comfortable. Real nice accommodations. Continental breakfast provided, but i'm not a breakfast person, so I didn't try. Rooms have microwaves and refrigerators. Trolley stops directly in front of hotel so you have good, quick access to downtown.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review your stay! I'm glad you enjoyed your room's furninishings and the microwave and refrigerator. I hope you enjoyed your trip to New Orleans! We will see you the next time you come to town! Kathleen Davis, Front Office Manager

"What a great find!"

5
26/07/2016

The hotel is in the garden district which is very quiet, not like the French Quarter. This was a great find! First of all they allow dogs and even have fruitable dog treats. They thought of everything at this hotel. Very good breakfast, incredible and helpful people at the desk, very comfortable rooms, great location across from trolley to downtown (1.25 a ride or $3 -24 hrs) - I would definitely stay here again. They always have citrus water and coffee (flavorings, spices etc) in the lobby. They went the extra yard with everything they do. reasonable rates-self parking--workout room--lending library with leather bound books-- very convent

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
It sounds like you and your dog had a great stay with us! I'm glad you enjoyed all of our amenities like the fitness center, parking, and lending library. I hope you were able to find a great book to read outside on our patio. Thank you for taking the time to review your stay. We will see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"An excellent location for your stay in NO!"

4
26/07/2016

Have stayed here twice, and definite improvements were made since the first time. Full hot breakfast, awesome location, great service. Stay during the middle of the week to avoid the weekend upcharges, and become a BW member so you get the free parking!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm glad to read you were pleased with the changes that have been made at the hotel! Coming during the middle of the week is a great tip. It is less crowded, but there is still always something going on in the city! Also, parking is always included in our rate whether a guest is a Best Western Rewards member or not, but thank you for becoming a member! Thank you for reviewing your stay, and we will see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"Great stay!"

5
26/07/2016

Our family recently stayed here for 3 nights, and had a totally enjoyable experience! Great corner room with a lot of outside light...wonderful breakfast buffet/coffee bar... easy to access private parking. The staff were all very pleasant and helpful. We'll be back!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review your stay! I'm glad to read you enjoyed your trip to New Orleans! We will see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"Great calm location with safe free parking!"

5
25/07/2016

This hotel is perfect for anyone who 1) wants a calm location that is still close to all that New Orleans has to offer and 2) wants free and SAFE parking. The hotel rooms are very nice and spacious. Hotel housekeeping did a great job keeping the room clean and stocked. The other hotel staff were very friendly and helpful, always saying hello with a smile. Breakfast had many options including some healthy and gluten free oatmeal/grits with toppings. There is a street car stop directly outside the hotel for convenient transportation downtown and to French Quarter. I wouldn't stay anywhere else! Great hotel!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Caitlyn, Thank you for taking the time to review your stay! I'm glad you enjoyed staying with us. I will pass along your compliments to the staff. We will see you the next time you come to town! Kathleen Davis, Front Office Manager

"Vacation"

5
25/07/2016

Never have been to New Orleans, we researched, looked and read reviews here. We stayed Tuesday & weds night July 19th & 20th on St. Charles at the Best Western Plus. We would stay here again, why the desk people are not overly friendly (ok, not friendly at all) any of the other staff is great!! The ladies at breakfast do a fantastic job, answer any questions with a smile. The continental breakfast has anything you'd like, no shortage and well stocked. We had a king room, that once we figured out how to set the air was comfortable and very clean. Downtown is just a trolley ride away, and you only have to walk half a block to get on. Get a jazzy pass!!! We would stay here again!!

"Close to everything in Garden District"

5
23/07/2016

I used my points to take my girlfriend to NO for her birthday and this was where we stayed. Nice place that had easy access to Bourbon St and right in the middle of everything in the Garden District. Good breakfast and also has a restaurant/bar connected next door. Free parking as well.

"if you love your dog and a great breckfast this is you hotel"

5
23/07/2016

kiesha keeps the free breckfast neat clean an always full love it also a pet friendly hotel bring your dogs staff is very nice and free parking well worth it free parking and breckfast loved it great acces to all areas of new Orleans trolly right out the door

"love your dog"

4
23/07/2016

very pet friendly free parking and free breckfasr very goodgreat clean quite location steps from the trolly bring t=your dogs all are welcome great nice people very friendly clean rooms great business center

"Great location, clean exercise room!"

5
19/07/2016

This hotel was in a fantastic location to explore both the downtown area and the area along Magazine Street! We actually walked all the way to French Quarter along Magazine which made for a wonderful stroll discovering New Orleans neighbourhoods. The hotel was clean, the staff were lovely, the exercise room well equipped and the breakfast very good too! They even had a choice of many non dairy milks! Loved our stay :)

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
It sounds like you explored quite a bit while you were here. I love walking down Magazine Street! It is a great way to see many of our local businesses, and it is a great place to people watch. I'm glad you enjoyed your stay with us! We will see you when you are ready to visit New Orleans again! Kathleen Davis, Front Office Manager

"Comfortable and reasonably priced"

4
19/07/2016

We stayed at this Best Western in June for 2 nights. It was clean and comfortable and very convenient to public transportation. The street car stop is located directly across from the Inn. A wonderful plus is a parking area. There is no extra charge for using the lot and it's just for the persons staying at the Inn. The parking area adjoins the Inn. It's also worth mentioning that all the employees that we interacted with were very pleasant. P.S. And the breakfast was delicious!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm so glad you had a great stay with us! Our breakfast and location are two great things about us. I hope everyone you talked with who works here was able to give you some great recommendations! Thank you for taking the time to write your review! We will see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"Best Employees!"

5
13/07/2016

This is a lovely hotel on St Charles Avenue. Perfect location, especially if you want to be out of the quarter. Situated on Street Car Line and Mardi Gras Route. The staff is what make this property special. They go way above and beyond to make sure your stay is comfortable and just perfect!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Our staff always wants to ensure that our guests have a great stay while they are in New Orleans! I'm glad to read you have enjoyed your time with us. Thank you for taking the time to write your review! We will see you the next time you visit! Kathleen Davis, Front Office Manager

"A Hidden Gem"

5
09/07/2016

We frequently visit New Orleans and have stayed at some of the very best hotels there and found this Best Western by accident. We were very surprised at the charm of this hotel and the comfort and beauty of the room. It's amenities were comparable to hotels hundreds of dollars more expensive. It's location is perfect right on St. Charles St. close to restaurants, a Fresh Market and the trolley runs right in front of it. It is also a dog friendly hotel which makes it very convenient for people traveling with their pet. I cannot say enough about how charming and comfortable this facility is and the breakfast was delicious. You will be very impressed with your stay here! We have already made reservations to return for Mardi Gras!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Cecilia, I'm glad you enjoyed your stay, our location, and your breakfast. There are so many great places to walk to around us like the Fresh Market, restaurants on St. Charles, and Magazine Street. Thank you for taking the time to review us! We will see you again for Mardi Gras! Kathleen Davis, Front Office Manager

"Comfy, peaceful, and convenient to public transportation"

5
07/07/2016

Our stay at this hotel was made even better by the fact that it is on the street car line going into downtown New Orleans. It made getting around the city a pleasure rather than a chore and paying high prices to park your car in a lot. The staff was pleasant and very helpful. The hotel was clean and offered a variety in it's hot breakfast.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
It is so nice to be located on the streetcar line. You can leave your car with us, and then head to the French Quarter! I'll make sure to let our staff know how much you appreciated their service. We will see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"Great for parking, delicious breakfast"

4
07/07/2016

Clean and comfortable. They have a wonderful breakfast with plenty of options (eggs, fresh fruit, crawfish & jambalaya hash, waffles, oatmeal bar, grits, cereals, pastries, coffee bar & more). Best of all you can enjoy your breakfast & watch the streetcar roll by because the hotel is right on the route. Parking was a dream. Free and in a secure lot. You won't find that in the French Quarter or CBD.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review your stay Timothy! I'm glad you enjoyed our breakfast and parking! Many guests enjoy being able to sit outside and watch the streetcar go by as they eat breakfast. It is a relaxing way to spend your morning! Kathleen Davis, Front Office Manager

"Guest"

2
05/07/2016

I did not like the fact that my card on file was previous charged before I checkin and I had the hardest time getting my funds credited back because one of the rooms reserved was done with cash upon arrival.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Kristina, For all special events in New Orleans our reservations are full prepaid, so guests get charged before arrival. This was stated during your reservation process. We do this for events like Mardi Gras, Jazz Fest, Essence Fest, and graduation weekends. I'm sorry if this caused any confusion, but it is our policy. Kathleen Davis, Front Office Manager

"Lots of other choices in NOLA"

3
05/07/2016

If you want a cheap, quick, predictable hotel, this is fine. If you want to enjoy yourself in Nola, find something downtown. The surrounding area feels like you are "off the beaten path," even though it looks fairly convenient on a map. The room was small. The hotel parking could have been a problem if someone hadn't just left before we got there.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm sorry you were not fully satisfied with your stay and our location. Many guests like that we aren't right in the downtown area, because it is much quieter in our neighborhood. It is still easy to hop on the streetcar to get to French Quarter and other attractions in the city as it runs right in front of the hotel. I hope you enjoyed your time visiting and exploring New Orleans. Kathleen Davis, Front Office Manager

"Great place in Garden District"

4
05/07/2016

My wife and I stayed here two nights. We were pleasantly surprised by this small hotel. Friendly staff and clean, spacious room, pet friendly so great for our JackChi. We will stay there again on our next visit to New Orleans, just not in June.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Randy, Thank you for taking the time to review your stay with us. We love when our guests bring their pets along for their stay. Make sure you grab some dog treats at the front desk next time! Kathleen Davis, Front Office Manager

"Quaint hotel nice location"

4
02/07/2016

Always stay here when possible while traveling to New Orleans. Exterior is very nice; rooms are very nice and you often get 2 windows in the room and one in the bath. Very comfortable beds. Private parking.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review your stay! We have recently been in the process of updating our mattresses, so I'm glad to see you found them comfortable! We will see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"Home in the garden district"

5
28/06/2016

This is not a luxury hotel. I give it five stars because of location, parking, cleanliness , but most of all for the staff. Sitting in the lobby is like being an honored guest in someone's home. Great breakfast, fruit and cheese or fresh baked cookies in the evening. Great veranda for watching the world go by. I have stayed there two times and will again I hope. Street car stops in front and takes you to canal St to explore the French quarter

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review your stay Ann! I'm glad your group enjoyed your time visiting the city and our hotel. Our lobby and veranda are great places to relax after exploring the city all day. Let us know the next time you are ready to stay with us! We will be here to help you plan your trip! Kathleen Davis, Front Office Manager

"NO QUALMS ON MY END"

5
28/06/2016

The room that we stayed in had a unique feel of being in old time New Orleans. The room was clean and tidy. Great location for catching the street trolley to Bourbon St. Don't know where the room was situated but it was quiet. Breakfast on the morning we left was outstanding.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Richard, thank you so much for taking the time to review your stay. I'm glad you enjoyed your stay! I will make sure to let our breakfast staff know how much you enjoyed breakfast! We will see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"Great experience"

5
27/06/2016

We had a great experience and enjoyed our one night stay. We did not have a reservation and the stay was not planned. The front desk reception was very helpful and friendly and answered all of our questions about how to get around. The hotel was very welcoming and our room was clean. A great experience!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review your stay! I'm glad you enjoyed your impromptu stay! Our front desk staff is always happy to answer any questions you have about getting around the city or to give our recommendations. We will see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"Lisa M"

5
15/06/2016

My husband and I stayed here for a couple days while on Vacation and it was wonderful! The room was very clean and comfortable and the staff was very friendly. The streetcar stop is right across the street and was very convenient to get around. We parked our car in the gated lot behind the hotel and didn't use it at all while we were there! I would highly recommend this hotel and would love to come back again!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you posting the pictures you took while staying with us! I know Dingy enjoyed posing for your picture! I'm glad you enjoyed your stay, and I hope the rest of your trip went well! We will see you the next time you visit New Orleans. Kathleen Davis, Front Office Manager

"Pleasant Surprise"

5
15/06/2016

What a pleasant surprise this little hotel was!!! room was beautiful, modern and clean. Staff was so helpful and professional and breakfast in the morning was really nice thanks to Keisha. She sets it up every morning and does such a nice job!!! I also wanted to mention Kathleen at the front desk who was beyond wonderful and Tatum one of the housekeepers that i had a lovely converrsation with. Who knew a Best Western could be such a nice hotel!!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm so glad you enjoyed your stay with us! We always want our guests to feel like they are at home even when traveling. Thank you for taking the time to write your review. Our rooms have been updated recently, so it is nice to hear that people are enjoying the updates! We will see you the next time you come to town! Kathleen Davis, Front Office Manager

"Convenient"

5
08/06/2016

Right on St. Charles streetcar line in the lovely Garden District. Room very clean and bed comfortable. Desk personnel very helpful with multitudes of tourist questions. We will return. Breakfast nothing fancy but quite nice. One afternoon we had cookies!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review your stay! Our front desk staff is always ready to answer any questions you have about the city, tours, and restuarants. I hope you were able to see and do a lot while you were here! Kathleen Davis, Front Office Manager

"Perfect"

5
06/06/2016

There is seriously nothing they could do to have made the stay any more perfect. Beautiful hotel with a very nice patio facing the avenue. Have breakfast or a snack while watching the streetcars pass by. It's a calm part of the avenue right on the streetcar line. We left the car in the provided, gated, secure parking lot and used the streetcar to go to the French Quarter. Didn't have to look for or pay for parking downtown. Get a "jazzy pass" at a local walgreens for convenient on and off, unlimited use of the streetcars. The bathroom has a lit makeup mirror that we moved to the desk so we could use it as a vanity and one could primp with the other was in the shower. Very nicely scented bath soap, shampoo, conditioner, lotion provided as well as mouth wash, swabs, cotton balls, nail file and shower cap. This hotel goes just a little beyond the norm at everything. The rooms are very comfortable with microwave, fridge, and keurig. Also, an in room safe is in the closet. LOTS of cable channels. Very comfortable beds with piles of pillows. Gorgeous decor. Clean and spotless. The hall had beautiful leather bound books you could borrow if you would like. The lobby has a couple of mini fridges that are always stocked for a quick grab snack on the go. It had apple, grapefruit and orange juices, milk, yogurt, greek yogurt, etc. There was also fruit, cheese and citrus infused ice water. One night we grabbed chocolate chip cookies and milk on our way to our room from a day in the French Quarter. Breakfast had hot and cold selections and changed daily. The business center has a computer, handy for searching local businesses and directions. Lots of pamphlets available for local attractions and tours. They also give you free wifi for use in your room. Had no problems connecting. The halls smelled wonderful and it could just be me but it seemed the scent changed daily... jasmine or gardenia one day, lemon citrus the next. This hotel is the way to go if you are visiting New Orleans. I hope I can return to this unique, amazing city and I hope I am able to stay here again.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm glad you enjoyed your trip to New Orleans! It sounds like you were able to see and experience a lot while you were here! Thank you for taking the time to write your review and for including the tip about the Jazzy Pass! The streetcar is such a convenient way to get to many attractions in the city. Give us a call when you are ready to start planning your next New Orleans adventure! Kathleen Davis, Front Office Manager

"Lovely location"

4
01/06/2016

This hotel is situated away from the hubbub of the French Quarter, but virtually straight opposite the trolley stop in the picturesque/quiet Garden area-ideal location. The staff are very friendly and helpful. The room was clean and featured a fridge, microwave, coffee-maker and (of course) a flat-screen TV. Breakfast was a big bonus as not only was it free, but quite tasty, with slight choice variations each day. The fruit was particularly good. The breakfast area itself was very pleasant and there was additional outdoor seating. A good start to our holiday accommodation!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I love our breakfast too! I like every day is a little different, but you can always find something that you like. Thank you for reviewing your stay! I'm glad you enjoyed the hotel and New Orleans! Kathleen Davis, Front Office Manager

"Garden getaway"

5
31/05/2016

My wife and I stayed here over the memorial day holiday. Wonderful experience all the way around. Friendly staff, nicely decorated rooms, very clean and updated with new furniture, fridge, microwave, coffee maker (k-cups). I would highly recommend to anyone wanting to get away from the downtown area. Easy access to the trolley although it's about a 20-30 min ride to canal depending on how busy it is but we actually enjoyed it. The free parking a huge plus. The comp breakfast nothing short of fantastic! ! Saves you money and no doubt the best comp breakfast we've ever seen. Thanks a bunch for a great time!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
We are in a great area if you are looking to not stay downtown. Even though we are in a quieter location, there is still plenty to do. And the streetcar ride to the downtown area gives you the opportunity to see much of St. Charles Ave. and the business district! I'm glad you enjoyed your stay! Please let us know when you are ready to visit again! Kathleen Davis, Front Office Manager

"Simply Sucked - So angry"

1
29/05/2016

Booked a room for 4 adults & 2 dogs through Expedia\\Orbitz . Was charged extra for dogs which is totally understandable & the full price of room for Saturday night before memorial day upfront. It was very pricy. Room was only for one night after 7 day trip to beach. I spent the entire last day of my beach vacation attempting to get confirmation number from Expedia/Orbitz and calling hotel for help. I was told by Expedia\\Orbitz that they could not pull reservation under my name, husband's name, or my email addresses or his. The hotel staff simply said I had no reservation and they had no room available for me. I finally had book another hotel room that was much further from the French Quarter at a cost of over $550 for one night. The staff at second hotel was more than accommodating. And then yesterday at 8:02 pm, after already checking into our other hotel, I receive an email from Orbitz asking me how my checking at the Best Western - St. Charles was...Nonexistent. That is how it was. So now I am out the cash for both rooms & will have to dispute the charge for the room at the Best Western & to try to get the other money returne5 This is been a HORRIBLE experience. I would never recommended this hotel to anyone ever. The customer service was awful & I will also NEVER Orbitz or Expedia.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Lesley, It sounds like you are describing another Best Western in the city closer to the French Quarter. We are located in the Garden District two miles away from the French Quarter. Please contact me directly at [email protected], and I can discuss this further with you. Thank you. Kathleen Davis, Front Office Manager

"Vacation comfort"

5
29/05/2016

Clean rooms. Friendly staff. Valet parking. Close to French quarter. Street car line across the street. Continental breakfast and pet friendly. Would definitely stay here again. Affordable price. The charge for daily parking is a little high but worth it because you can take the car out and bring it back with no extra charges

melissaalbert, Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I believe your review is for the Best Western Plus St. Christoper Hotel. I am sure they would be very happy to receive your kind words! Melissa Albert General Manager

"Convenient to Tulane"

4
28/05/2016

I arrived at 9:30 am and my room was ready which was convenient. Good, friendly service. Clean, adequate breakfast, on street car line to get to Tulane or other places, bed was a little uncomfortable. Two sinks. I think dogs are allowed. Price is reasonable for the area. I would stay there again.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Dogs are definitely welcome! We love when pets come to stay with us. We also always try to accommodate early arrivals. When we don't have a room ready for an early arrival, we will always store your luggage and help you get your trip started! We look forward to seeing you the next time you are in town. Thank you for the review! Kathleen Davis, Front Office Manager

"excellent stay - wish queen beds were available"

4
28/05/2016

our stay, the location, the staff, everything was excellent - ochsner med center, magazine street, the French quarter were all within very reasonable distance - our only complaint is that there were three of us (adults) sharing two double beds - we certainly wished rooms with TWO QUEEN beds were available

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm sorry that we only offer rooms with one king bed or two double beds. I'm glad you were able to still enjoy your time. We are located so close to so many great things in the city like Magazine Street and Ochsner Medical Center, which is convienent for guests no matter what they are in the city for. Thank you for taking the time to write your review! Kathleen Davis, Front Office Manager

"Nice Place in Orleans close to everything"

4
26/05/2016

We stayed here for three nights and we were very happy with it, it is an old hotel that has been refurbished , the room was small but comfortable. The staff was very helpful and very nice. They give you information on all the sight and a map to find them. with we were very pleased with the hotel and the staff. We usually always stay at Best Western Hotels, if possible. They are always clean and the staff are very friendly and helpful The St charles was no exception we really enjoyed our stay there.

"Great, all around"

5
19/05/2016

The St. Charles Inn lays in the Garden District and offers a lot peace and quite. Trolley station ($3 Day ticket) is right across the streetm wich comes in handy because you do not want the get to Downtown NOLA with your car. There are several dinning options in the area, including a Mexican restaurant next door. Parking is free and secured ( You'll get a clicker/remote ) to get in and out the gate. The room and bathroom where surprisingly spacious and well kepped and nicely cleaned each day. I would definitly recommend this hotel and will stay here agai if i get to NOLA again.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review your stay! You are certainly right abour not wanting to move your car downtown if you don't have to. We are lucky to be located right on the street car line, which is convenient for our guests. I'm glad you had a great time! We will see you again the next time you visit New Orleans!

"Graduation stay in NoLA"

4
18/05/2016

We have stayed at this hotel several times and this time felt like a little updating had been done. The staff were very helpful and friendly. The hotel is in a great location and I love the free parking and wifi.It's also nice to have a complimentary breakfast to wake up to. They also keep a fridge with milk, juice and yogurt available at all times. I think its a great value for the location

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm glad you enjoyed our updates! Our furniture has been been updated within the past year. Our fridges with the milk, juice, and yogurt are also new too. That way guests can enjoy the items all day! We hope to see you next time you visit New Orleans! Thank you for reviewing your stay!

"New Orleans Hotel"

5
17/05/2016

A great hotel. Old but charming. St Charles streetcar runs right in front. Personnel nice and gracious. Nice breakfast and off street parking. Close to main Garden District. Cemetery easy distance to explore. 20 min by streetcar to the French Quarter. Would certainly return here.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review your stay! I'm glad you enjoyed your stay. It sounds like you were about to explore the Garden District and the French Quarter! We will see you the next time you visit New Orleans!

"Reasonable hotel in the garden district"

4
16/05/2016

Great location on the street car line. Great value, clean, comfortable and gated parking. Easy trolley ride to the WW II museum, quick cab ride to downtown and French quarter. We've stayed here several times and each visit is better than the last. Local restaurants are just a walk away and there is a peace and quiet not available in the French quarter. $3 gets you all day unlimited use of the street cars!! Nice area to stroll, with beautiful Victorian houses lining St. Charles. Can't wait to book our next stay.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm glad you enjoyed your stay with us! Thank you for staying with us over the years. It sounds like you have been to some great places in town like The National World War II Museum, but I'm sure there is still plenty for you to see and explore! We will see you the next time you visit New Orleans!

"Vacation"

5
14/05/2016

Stayed 6 nights. Very clean, quiet, staff was very helpful and friendly. A good breakfast variety. Valet parking was good. Location was easy access to the French Quarter. The Ruby Slipper was across the street, great breakfast or brunch place to eat. Walking distance to many different sites. Staff made our reservations for tours.

melissaalbert, General Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Dear Debbie, Thank you for taking the time to post a review. Based on the description of the hotel, it sounds like this review is meant for the Best Western Plus St. Christopher Hotel which is located on Magazine St. I'm sure they would love to hear about your great stay! Melissa Albert

"VERY NICE STAY!!!!"

5
08/05/2016

I'll be honest....I had low expectations when I booked the room. I had never been to New Orleans, so I expected little. Boy was I wrong. I checked in and the staff were all VERY nice and helpful with getting me around the city! The hotel was very clean, very pleasant, and great quality for the price especially. Good breakfast and nice area. I would highly recommend "Dat Dog" at the intersection of Louisiana and Magazine, and "Superior Seafood" about 3/4 mile west on St. Charles. Both within walking distance. I did not try the restaurant attached to the hotel, however it was full both nights I was there! Not really walking distance to Bourbon/Canal St, but a short trolley ride!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
You listed two of my favorite restaurants! We are lucky to be located so close to so many good restaurants. If you like Mexican food, try the restaurant next door when you visit again. It sounds like you had a great first trip to New Orleans! Thank you for staying with us and for reviewing your stay. Come back and see us again when plan your second trip to New Orleans!

"Wonderful place in a great location"

5
05/05/2016

This is a lovely location in the garden district with beautiful Victorian style homes. Nice and quiet, we did not want to stay in the noisy and stinky French Quarter. Very nice spacious and clean rooms. Our room had a separate sink and vanity along with the one in the bathroom, very convenient for two people. Comfortable beds with soft linens. Large size mini Refrigerator and Keurig type coffee pot in the room. Breakfast at the hotel everyday with nice selections of hot and cold foods. Hotel is right next to street car line, easy to hop on and off to where ever you want to go, Great friendly helpful staff at this location, knowledgeable about the activities, restaurants and local places to visit as well as Jazz Fest. They even provided umbrellas and rain ponchos at the front desk and it was pouring!! ( We came prepared this time so did not need them but it is a very nice offering when in NOLA).

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to write your review! I'm glad you enjoyed your stay and your trip! It sounds like you were here during the very rainy second weekend of Jazzfest, and it is good you came prepared. Even though the weather was crazy, I think everyone still had a great weekend! We will see you the next time you come to town! Give us a call when you are ready to come back! Kathleen Davis, Front Office Manager

"It's ok"

3
01/05/2016

We needed parking again in a hotel and everything else seemed to be booked. Best western is usually good but we found cleaning was mediocre. Beds and breakfast were good. Front desk service was helpful. We didn't realize how far it was from the French Quarter (our mistake) but there is a street car you can take for $1.25 EXACT CHANGE ONLY. So, if you have any reservations, really take your time for transportation.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm sorry you were not completely satisfied with the clearning during your stay. I am glad you enjoyed breakfast, your bed, and the service at the front desk. Thank you for writing your review and providing us with feedback! I hope you will visit us again, and give us another chance to provide you with superior service. Kathleen Davis, Front Office Manager

"Great location."

4
30/04/2016

I recently visited New Orleans with my aunt, and our choice of this hotel proved to be very wise. The location is in a very pretty area, slightly away from the French Quarter, but the streetcar passes directly outside the front door. A 6 or 7 minute ride to the Canal St./ Bourbon St stop makes for easy access. The hotel was clean, comfortable and well appointed. The rooms were modern and comfortable. Breakfast was very nice....a good selection. Iced lemon water was always available...very welcome in the heat, and avoids always having to drink bottled water.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to write your review! I'm glad you enjoyed your stay with us! Our lemon water also often includes other fruits like lime. I hope you were able to try a couple of different variations of the water! It is starting to get hot here, so we will be sure to have the water out and stocked! Please give us a call when you are ready to visit New Orleans again! Kathleen Davis, Front Office Manager

"Good choice in NOLA"

4
27/04/2016

Staying in NOLA during Jazzfest-I opt to not stay in the French Quarter-too congested and noisy then. This is a perfect location for me: easy to go to CBD and Quarter (by car or Streetcar) and free parking. And easy to go to the Uptown area restaurants and clubs. Staff is super, and genuinely nice.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
There is so much to do when Jazzfest is going on in New Orleans! It sounds like you had a great time while you were here for it. Thank you for taking the time to review your stay with us. I'll pass along your compliments to the staff! Give us a call the next time you are ready to visit New Orleans!

"The rooms were not clean"

3
26/04/2016

When we checked in and went to the room there was hair all around the sink and the mirror had toothpaste all on it. This room was not what I expected. The location was good and the breakfast was OK. The rooms were also on the small side. The location is not noisy like in the quarter.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm sorry you were not completely satisfied with your stay! I will make sure housekeeping knows about the issues you encounted when you checked in to your room. I am glad you enjoyed our location. The Garden District is quieter than the French Quarter, but still convenient! Thank you for taking the time to review your stay. I hope you will consider staying with us again the next time you visit the city! Kathleen Davis, Front Office Manager

"Great place to stay"

5
22/04/2016

I booked 3 rooms for my son's wedding. The rooms are very nice. The stuff was so welcoming and nice. I would recommend this hotel any anyone. The breakfast was good. They had easy free parking and you could walk out the hotel and catch the street car.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
It sounds like you had a nice time celebrating your son's wedding! Congratulations! Please come back and see us again soon! Kathleen Davis, Front Office Manager

"Free parking"

3
20/04/2016

Chose this hotel because it offered free parking which worked well. The streetcar ran outside the hotel, 30 minutes to the city centre. The hotel showed its age, our room had a musty smell. Room was a moderate size but comfortable. Wi-fi was a major problem taking up to 20 minutes to connect. Breakfast was in the lounge with more tables outside. When raining there were insufficient tables inside. Worth staying here if you need parking, but be aware the hotel is only mediocre.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review your stay. I'm sorry you were not fully satisfied with all the aspects of your stay with us! I am glad to read you enjoyed how convenient it was to park your car and jump on the streetcar to get around. I hope you will consider staying with us again the next time you visit New Orleans. Kathleen Davis, Front Office Manager

"Makes the Big Easy easier"

4
20/04/2016

Great hotel for a fun New Orleans vacation. Located in the Garden District it is easy to drive to and offers secure parking which is a big deal in NOLA. Rooms are spacious and clean. Good shower. Breakfast is OK but not special. K cup coffee in your room. The St Charles trolley is a dozen steps out your front door and takes you to The French Quarter in style.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for the review! I'm glad you enjoyed being so close to streetcar! That makes it so easy to get around the city. We hope to see you again soon! Kathleen Davis, Front Office Manager

"Nice Pre and Post Cruise Hotel!"

4
20/04/2016

This was a nice place to stay the night after our family got back to port from a 5 day cruise. We stayed at another hotel down in the French Quarter the night prior and I wish we had stayed here that night instead. The rooms aren't the most updated however, they were very clean and nicely appointed with your typical amenities. The pool looked like it needed a bit of a cleaning, but that said, the kids really didn't mind. We all really enjoyed the free breakfast as well. The location is so much nicer (and safer) than that of most in the French Quarter. We loved being right there at the Trolly stop and felt it safe enough to allow our 13 year olds to ride it up to Tulane and back by themselves during the day. Overall, if we ever cruise out of Port of NOLA again, we will definitely stay here. We would recommend it highly to friends and family.

"Perfect Hotel to Start Our Vacation!"

5
16/04/2016

We were in NOLA for my high school class reunion and arrived a few days early to sight see. As French Quarter Fest was starting the next day, we wanted a hotel out of the hustle and bustle of the FQ. We were able to take the streetcar everywhere and never had to take our rented car out of the free parking lot. The room was lovely and had two vanities which was great for getting ready in the morning. Another nice touch was the Keurig. The hot breakfast was fabulous and the first morning included Crawfish and Andouille Sausage Hash! Fruited water and cookies during the day was a nice touch. They also have brightly colored golf umbrellas in case of rain.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
It sounds like y'all had a great trip! We are a great alternative to downtown, especially when events are taking place in the quarter. I'm glad you were able to try to crawfish and andouille hash! That is a favorite every time we have it at breakfast! Thank you for the review! We will see you the next time you come to town! Kathleen Davis, Front Office Manager

"On the trolley route"

4
15/04/2016

The hotel lobby area was kept very neat. The breakfast items were kept full and were fresh every day we were there. Rooms have some age but-- was cleaned well each day. It is on the trolley route which makes if very convenient.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review your stay! I enjoy when I can be here to eat breakfast. There is always a good variety. We hope you will come back and stay with us again soon! Kathleen Davis, Front Office Manager

"A nice hotel"

4
08/04/2016

Though this is a chain hotel, and not an especially high-end one, it has a lot to recommend it. As others have commented, the location is great--lovely neighborhood with some wonderful houses, close to the historical parts of the city, some fine restaurants, galleries, and antique stores nearby (especially Magazine Street). I recommend long walks to explore the area. Farther up St. Charles are Tulane and Loyola universities, which are fun to see. The hotel itself is comfortable and well run. The rooms have everything you need, including a fridge and microwave. There are vending machines and ice on each floor. I slept well on a good mattress. The breakfast is much better and more varied than the usual buffet in a chain hotel. The hotel offers refreshing fruit-infused ice water and coffee all day, cookies in the afternoon. So some nice extra touches. I thought the staff was exceptional, friendly and competent.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review our hotel. We have recently been updating our mattresses, so I am glad to read you enjoyed your sleep on one! You have the right idea by suggesting taking long walks in our area. We are so close to Magazine Street and some walking tours, that you will be entertained nearby. We hope to see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"Family Spring Break in NOLA"

5
06/04/2016

Our family decided to visit New Orleans this year for Spring Break. My husband went to college there so we wanted our kids to see his campus and the city. Finding a good hotel was key. We did not want to stay close to the busy area of the French Quarter but wanted to have easy and quick access to several different places. St Charles St seemed ideal bc of the street cars. After looking up several hotels we picked Best Western Plus bc it is right on St Charles Street and it's close to the Garden District where there are many beautiful homes and churches. The hotel was great for many reasons: private gated parking lot right behind the building, the street cars pass right in front of the hotel so we were able to go towards the French Quarter with ease without having to worry about parking, we were able to go in the other direction and visit the zoo, and colleges and just stayed on it for a while to do sightseeing of parts of the city. The breakfast was great with a great variety. My youngest one loves chocolate and they had individual containers of NUTELLA, which I have never seen at any other hotel we've stayed. It was definitely a great treat to spread on croissants which they also offered. They had a variety of individual juice bottles: orange, apple and Grapefruit which are definitely much better than the juice dispensers found in most hotels which never taste like juice, so this was a great plus. In the evening they set out cookies or cheese and grapes (one night they had both). They have a nice front porch with tables and umbrellas where you can sit down to have breakfast if the breakfast area is full or later in the evening to just sit down, relax and enjoy the outdoor ambiance.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
It sounds like you enjoyed your trip to New Orleans. I'm glad we could be a part of that! It is always great to read that people have enjoyed staying with us--and it is good to know that you and your children appreciated the Nutella! Hopefully you were able to spend some breakfast time out on the patio to enjoy some streetcar watching. We hope you will come back and stay with us again soon! Kathleen Davis, Front Office Manager

"Great Stay"

5
05/04/2016

Everyone was very helpful. Even though the hotel was older, it was apparent that it was well maintained. Our family stayed in at the Crowne in the French quarter two weeks ago, and we were quite disappointed at the service and maintenance of the hotel. Our daughter is considering going to Tulane and and this will be the hotel we stay at when we come to visit. Furthermore, I will definitely recommend to other Tulaneans. Love the breakfast bar-well maintained, liked the fridge, and liked that there were snacks, water and fruit left out for guests during the day. Although the rooms were older, they hotel did a a great job updating and providing nicer shampoos and soaps, etc that provided an upscale feeling. We liked that we had a safe place for our car to park, and that it was free!! We will be back for sure!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I hope you and your daughter enjoyed seeing Tulane! It is such a beautiful college. You will definitely enjoy coming to New Orleans to visit her if she decides to go! Please give us a call the next time you are ready to plan a trip! Kathleen Davis, Front Office Manager

"Great for a family"

5
02/04/2016

First time to New Orleans. Traveled with a 15 and 16 year old. I loved this hotel. I will stay here everytime I vacation here. I parked the car and never had to move the vehicle again. The trolly runs right in front all day/all night for $3.00 a person for an all day pass. We took it to Canal Street and down to the zoo area. There is no need to drive to these locations. The restaurant next door was great. Breakfast had something for everyone. Hot foods, healthy foods, juice, mild, cereal, etc.. coffee all day.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
It sounds like you enjoyed your first trip to New Orleans! I'm glad you enjoyed being so close to the streetcar. It is so nice to be able to forget about driving for a few days! Thank you for taking the time to write a review. Please give us a call the next time you are ready to visit the city! Kathleen Davis, Front Office Manager

"Love it!!"

5
01/04/2016

Any time we visit New Orleans we always stay at Best Western Plus St Charles Inn. The staff are very friendly and our stay has always been pleasant. They are always there to make sure you are taken care of. The amenities are second to none and the hotel is always clean. One of the best things about it all is that our favorite restaurant Superior Bar & Grill is attached.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I also love that we are located in the same building as Superior Bar and Grill! It is one of my favorite places to eat. Thank you for continuing to stay with us everytime you visit New Orleans. Please let us know when we can book your next stay! Thank you for taking the time to review us! Kathleen Davis, Front Office Manager

"Friends trip to New Orleans"

5
29/03/2016

We were well satisfied with this hotel, it was on the streetcar line which made it easy for us to get to the French Quarter without driving and parking. The over-flow parking was just around the corner so checking out was simple as well. Awesome location for anyone uncomfortable with driving in a strange city.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
It sounds like you had a great trip to New Orleans! I'm glad you enjoyed being able to park your car and leave it for your stay. Being right on the streetcar line makes it easy for our guests to be able to do that. Thank you for taking the time to write a review! We look forward to seeing you again the next time you come to New Orleans! Kathleen Davis, Front Office Manager

"Reunion in New Orleans"

5
23/03/2016

This hotel is in a perfect location to "see" New Orleans. The trolley to Canal Street, the French Quarter, casinos, the Riverwalk and museums stops right in front of the hotel. The Garden District is within waking distance. There are restaurants within walking distance and on the trolley line. Our group enjoyed the hotel's patio as a relaxing meeting place at the end of busy days. Hotel has private parking, a nice exercise room and business room with large round table for working. Guest rooms have refrigerator, desk and two separate sinks which is always handy. Staff is friendly and very helpful.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review your stay with us! I love our location also. It is so easy to get around town whether you want to take the street car or use your car. We hope we will see you again soon the next time you are in town! Kathleen Davis, Front Office Manager

"Couldn't have asked for a better stay"

5
22/03/2016

Loved the staff, location, cleanliness, comfort, and ease of this hotel. The staff was super nice and made things easy. They were always available for directions and recommendations. The rooms were very clean and had the best smelling shampoo trail bottles. :-) We enjoyed sitting on the front patio, watching the people. It was located on the streetcar line which made getting around the city easy. And the other big plus was no parking fee in a gated parking lot!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm so glad you enjoyed your stay with us and your trip to New Orleans! Our location and parking--either in our gated lot or in the nearby overflow garage--make it easy to leave your car and enjoy taking the streetcar around the city! I'm also pleased you enjoyed our shampoo and other toiletries! They do have a great smell. Please come back and stay with us again soon! Kathleen Davis, Front Office Manager

"New Orleans St Charles Inn"

5
17/03/2016

We stayed here with our daughter and two small dogs. The staff was very attentive to all our needs. Our dogs were greeted by friendly staff on arrival with dog treats and each time we left and returned to the hotel. The room and beds were great. Located on St Charles cable car line making it easy to catch the cable car to the zoo or to the French Quarter. We will certainly be staying at this inn on future returns to New Orleans. My wife says she is going to bring friends so they can set out side on courtyard in front of hotel and watch the cable car and the tree lined street.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review your stay with us! We love when guests bring their pets! Treats are always kept at the front desk. We will see you the next time you come to town. Your wife and her friends will enjoy relaxing on our patio. It is a great area to enjoy some downtime on your trip! Kathleen Davis, Front Office Manager

"Weekend Stay"

5
16/03/2016

I loved my weekend stay at the hotel, it was an amazing experience at a great hotel. The internet was great and the location was amazing. I was able to walk to Magazine every night for dinner. I liked that there was hazelnut half and half and the coffee offered all day and ngiht.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to write your review. Magazine Street is one of my favorite places in the city too! There is so much to do there. I'm glad you enjoyed your stay! Please come stay with us again soon! Kathleen Davis, Front Office Manager

"My favorite place to stay in New Orleans"

4
06/03/2016

Best staff ever. Good price. Great location for The Garden District and Tulane. Steps away from St. Charles Streetcar. Short walk to Magazine Street. Breakfast only okay, but the best they can do. Parking is always available, but closer parking permits are limited so you may have to park a block away. Safe neighborhood. Only problem: toilet seats don't stay up.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you so much for your review! We always enjoy seeing you. I'm glad to read that we are your favorite place to stay in New Orleans! Our breakfast, location, and parking make us a convenient hotel for visiting the city, especially the Garden District and Tulane. We look forward to seeing the next time you are in town! Kathleen Davis, Front Office Manager

"Very pleased with our stay"

4
27/02/2016

It's an older building, but very nice. Staff was friendly and helpful. Free parking out back. Room was small, but very clean. Liked that it had two vanity/mirror areas. Breakfast was very sufficient. Street car tracks across the street..very convenient for going downtown. Hotel staff helped us book a van tour of the city..cost $49 per person, but worth it, 3 hours long by person who lived there all his life, picked us up and dropped off at hotel. Nice restaurant next door to hotel...in same building actually. Would definitely stay there again if in New Orleans.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to you review your stay. Many guests have mentioned the convenience of having the two mirror areas. It definitely makes the mornings easier when you are getting ready to go explore New Orleans! Give us a call next time you are a planning a trip to New Orleans! We have plenty of other activities and sights we can recommend based on the tour you enjoyed. Kathleen Davis, Front Office Manager

"Excellent Location for Those Driving"

5
25/02/2016

This was our first trip to New Orleans, and the majority of our focus was naturally the French Quarter. But navigating through the French Quarter by vehicle for an accommodation was a task I assumed I did not want to try. Research led to this Best Western in the Garden District which by looking at a map seemed easy to get to. And now looking back, I would not do it any different if we visited again. But honestly a lot of credit here must go to the St Charles Streetcar line, conveniently located in front of the hotel.The streetcar was only $3 for a full day pass, and the ride was only 20 minutes or so. The streetcar stopped in front of the hotel, and took us to the edge of the French Quarter. St Charles Ave in the Garden District is a collection of 1800's homes, remarkably upkept and preserved in their identity. Perfect for those who like ere homes and buildings, and architecture. Easily seen by walking from this hotel, or using the before mentione streetcar line. Some tour companies in the city have hotel pickup, even from this rather remote location. We did a swamp and city tour, and were picked up from in front. We waited for pickup on the Best Western's excellent outdoor patio/veranda. Well known Lafayette cemetery and Commanders Palace restaurant are located nearby. Not a huge amount of other restaurants located close, but enough to satisfy various local and international cuisine, and various price points and levels of dress. We ate at Superior Seafood one night, and the very casual New Orleans Hamburger company another night. Superior Grill(Mexican), is part of this hotel, so very convenient if that authentic cuisine appeals to you. Never went to Magazine Street, but from what I understand it is a very easy walk to the south during the daytime. Several restaurants are located there also, as well as extensive shop browsing. Hotel wise, you cannot beat the secure and free parking at this property, especially in comparison to many French Quarter hotel accommodations. As said in other reviews, parking is limited, so prepare to check in early if possible. Breakfast was good, with some hot items. Seating is limited, so you may have to be patient at busy times, though you can make use of the outdoor veranda seating area. Made use of the exercise area a couple of times. It was well equipped. Enough has likely been stated about the rooms in other reviews. The hotel has managed to maintain a lot of identity in this older building, while still providing a modern level of ammenity.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm so glad you enjoyed your stay with us while you were in New Orleans! Our location is very convenient. I know many guests who park their cars, and then do not use them again until they check out. The outdoor area is one of my favorite parts about the hotel too. It is a relaxing spot to watch the streetcars go by while eating breakfast or relaxing after a fun day of exploring the city. Thank you for taking the time to review our hotel and your stay. We will see you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"Perfect location"

4
24/02/2016

We have stayed at this location for the last 4 years, usually during Mardi Gras. The staff does their best to make things right when there is a problem. Angela, Lisa and Keisha were helpful and the nice young man who replaced the lock on our door was outstanding. We really wanted to stay in our assigned room. They moved us into a room that smelled like dog(new policy to accept pets) and overlooked a bank of rooftop air conditioners while the lock was being repaired. Then, when the lock was repaired around 10pm, they moved us back into the first room that we were assigned. That made us very happy.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to write your review! I will let everyone know how much you appreciated their service! I'm glad to read we were able to accomdate your room request, but I am sorry you had an issue with your lock. Luckily, we were able to quickly get you back into your original room! We look forward to seeing you next year around Mardi Gras! Kathleen Davis, Front Office Manager

"Horrible experience"

1
24/02/2016

This was the worst hotel experience I've had to date and I am an avid traveller. I am a platinum best western customer and usually have great experiences with best western. I was moving from California to Florida and had been on the road with a kid and two cats for a week straight. I planned ahead to find a hotel that net our needs that accepted pets and had secure parking as everything we owned was packed in our car. The room was paid for hours in advance by my mother who wanted to make sure we stayed in a nice safe area downtown, which was out of our budget price range. I was very thankful and relieved to pull up to the hotel thinking I could finally relax after all these days on the road. Unfortunately it was nothing but rudeness and inconvenience from the second we pulled up. Even though my mother had prepaid for our room and they had run her card and told her we were all set, the clerk refused to accept this upon arrival and demanded a photo copy of my mothers credit card, photo ID, and a special form to be filled out and faxed back. All this at almost midnight. I had to wake my mother who refused to hand over her identity in full to the hotel. I've never been asked to do this at any hotel I've ever stayed at in my life. I ended up having to pay myself, at a very high rate which wiped out my budget for the rest of our road trip. To make matters ever worse we were told we had to park in overflow 3 blocks away in an unsecured parking garage in an unsafe area. It was a terrible, terrible experience and even though I am a long term loyal best western customer, I am now seriously considering switching to a different chain to build my loyalty with that treats me with the respect I deserve. Stay away from this hotel, shady financial practices, lies about policy, disrespectful staff, unsecured parking.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
While we do take your concerns very seriously, in an age of identity theft we require a credit card authorization form to be filled out when the physical card is not present -- especially when the name on the card does not match the name on the reservation. This policy protects all parties. I'm very sorry you had to park in overflow parking, but that parking is safe. It is a secure parking garage that is located only two blocks away from the hotel. I apologize that you did not enjoy your experience with us, and I hope that if you come to New Orleans again, you will give us another chance. Kathleen Davis, Front Office Manager

"Horrible horrible policies!"

1
20/02/2016

Booked a room for my daughter & granddaughter who are traveling alone across the country. They took my CC# and said room was booked ... They arrived 4 hours later ( 11pm) my time and I get a phone call - they say they want me to send a photo of my CC & my drivers license to them???? Who does this in an age of identity theft?? What kind of hotel chain does not book a room for you over the phone??? To make matters worse! They had her park her car 3 blocks away in the dark to walk back alone in a unfamiliar city! I am so completely done with ANY best western after this experience! I can't believe this is how they do business? I run phone orders all day long?? Pretty sad they are NOT family friendly:(( Welcome to New Orleans! Huh!! Never again:((((((

melissaalbert, Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
While we do take your concerns very seriously, in an age of identity theft we require a credit card authorization form to be filled out when the physical card is not present -- especially when the name on the card does not match the name on the reservation. This policy protects all parties. Our secure overflow parking garage is only one block away. I personally spoke with your daughter and granddaughter the next morning. They enjoyed the late check-out time and were able to have more time to explore the area. We are sorry for the inconvenience and happy we were able to accommodate your family while they enjoyed the city! Mollie Sciacca, AGM

"Relaxing stay in NOLA"

5
20/02/2016

We stayed in NOLA four nights and chose this Best Western based on location, reviews on TripAdvisor and special price offered. The location is right on the trolly line making it very easy to get around without the need of a car. But if you do have a car they have parking which is a rare thing in NOLA. An all day pass on the trolly is $3 or if you're 65+ show ID and it's 40 cents each trip. (Have exact change!) The building is older (not unusual for New Orleans) but rooms are nice,wonderful bed and all was very clean. Breakfast is the usual however the quality is much higher than the norm. The only negative is room 320, which was our assigned room the first night. Due to the air condition unit on top of the building next door the noise level is high. There were no other rooms available that night but the desk clerk moved us to another room for the remainder of our stay and we had no further noise problems. If you want a party atmosphere stay in the French Quarter but if you want a peaceful place to stay this Best Western is perfect (except for room 320).

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to write your review! I'm glad we were able to accomodate a room change for you, and you were happy with the switch. We always want our guests to feel comfortable! Thank you for also including additional information about the street car. It is a great way to get around, and luckily runs right in front of the hotel! We will see you the next time you come to New Orleans! Kathleen Davis, Front Office Manager

"Relax and enjoy"

5
19/02/2016

This hotel and location never disappoints. I want to always stay right here when I visit Nola (which is never often enough). Every single thing about this little hotel just begs me to stay forever. I must make reservations for Mardi Gras day so I can re-live the complete experience. Lived here for 5 years as a teenager, and close by ever since. Nola screams for me (& my better half) to visit often. Never resist and soak up every drop of this wonderful, cultural city every chance you get. Best western plus (st. Charles) will certainly provide that! just park and jump on the streetcar. Thank me later. ??

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
It sounds like you are already ready for a trip back to New Orleans! We are here and ready to help you make your next reservation with us! Thank you for taking the time to write a review. See you the next time you visit New Orleans! Kathleen Davis, Front Office Manager

"Old New Orleans feel"

4
07/02/2016

We loved this hotel. The Best Westerns we've stayed at have been pet friendly, but this one had a bowl of treats at the front desk! They have a very friendly staff and a great breakfast spread! The room has the sink in the bathroom and also a separate sink and mirror! With 2 couples this was a plus! With 2 beds and smaller, older room size it was a bit tight but it was clean and perfect to us. The additional benefits are free gated parking with a fabulous Mexican restaurant next door!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for your review! We love when our guests bring pets, and I'm glad your dog enjoyed some of our treats at the front desk! Come back and stay with again soon! Kathleen Davis, Front Office Manager

"Great Hotel"

5
02/02/2016

Top of the line service. Wonderful location, clean rooms and great breakfast. Easy to get on the street cars if you are looking to go further into the city. Would highly recommend this hotel and we will be back in the future.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Sarah, thank you for taking the time to review our hotel! Our clean rooms and breakfast will be here waiting the next time you come to town. I'm glad you enjoyed your stay! Kathleen Davis, Front Office Manager

"Friendly staff, great location!"

4
29/01/2016

This is a very nice hotel in a great location. The streetcar line runs past the front of the hotel, and it is easy to jump on and ride the streetcar to the French Quarter, WWII Museum, and other places and not have to worry about parking. You can get an all day pass for $3. Staff is very friendly and helpful. They provide a hot breakfast every morning and treats at night. They have fruit, coffee, tea and water all day. There is free parking in back in a secure lot which can save you some money. The hotel has a patio out front where you can sit on a nice day, have a treat, and watch the people, streetcar,etc. Garden District is a comfortable location to explore the old mansions and get away from a lot of activity and traffic. We would stay here again.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to write a review! I'm glad you enjoyed our location, staff, and amenities! I also enjoy our patio! It is a great place to sit and have a cup of tea. We will see you the next time you come visit New Orleans!! Kathleen Davis, Front Office Manager

"Home Away From Home"

5
28/01/2016

The location and staff of this Best Western was perfect! Another major plus was the free Wi-Fi! The property is located in the Garden District and roughly 10-15 minutes from major points in the city. It was also only 20-25 minutes from the airport. I must say I had an uneventful stay for 3 nights at this property. The staff was extremely pleasant and assisted with my every move! I planned (2) tours and they gave me a wealth of information about the tours and the events taking place in New Orleans. The rooms were very clean and housekeeping definitely did their job on a daily basis. I have a Keurig at home and welcomed the Keurig in the guest rooms! The bed slept well also. One of my major concerns was safety since I was traveling solo. The parking lot was gated and guest are issued a remote to enter the parking lot 24/7. I felt very safe and actually took a walk for several blocks in the Garden District one late evening. The breakfast was sufficient and the presentation was awesome! A huge thanks to Keisha for preparing such a lovely breakfast every morning! I would also like to personally thank Angela, Lisa and Chantel and Lisa whom assisted me though out my stay. I will definitely be returning to this property hands down!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Renita, thank you so much for your wonderful review! I'm glad you enjoyed your stay with us! It sounds like you had a wonderful time in New Orleans. I will let Keisha, Angela, Lisa, and Chantel know about your compliments. We look forward to seeing you the next time you are in town! Kathleen Davis, Front Office Manager

"Great location, nice hotel"

4
25/01/2016

This hotels main selling point is its great location (just a block from Canal) and very reasonable price. You can easily walk to all of the main attractions. Very friendly staff and overall a great place to stay.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to write this review Valerie! Based on the location you gave I believe you stayed at one of our sister properties, the BEST WESTERN PLUS St. Christopher Hotel. Kathleen Davis, Front Office Manager

"Travel review"

5
23/01/2016

The location of this Best western and the staff make any type of stay in New Orleans a more engaging trip, On trolley line, close to zoo and action centers. I always stay here and you can bring a pet.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thomas, thank you for continuing to choose our hotel when you come to New Orleans! We will see you the next time you come to town. We would love it if you would bring your dog with you! Kathleen Davis, Front Office Manager

"Best Western Plus in Garden District"

4
22/01/2016

Great deal in the Garden District! Easy access to the street car. Great location. Rooms very comfortable. Staff very helpful. Very helpful with getting cabs and dinner reservations. Right next door to very good restaurant. 15 minutes to the French Quarter by Street Car.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
James, thank you for your review! I'm glad you enjoyed our location, rooms, and staff. We will see you the next time you come to town! Kathleen Davis, Front Office Manager

"weekend trip"

4
20/01/2016

Hotel is in quiet area of Garden District. Rooms were very quiet. Parking in front is not the best as it is along the curb and using cart was tricky with the ramps. Trolley car access is less than a block away. The only way to travel downtown!! Hotel is older, but all the rooms are updated and remodeled. Parking at hotel was great and bonus of no extra fees! Breakfast was great with hot and cold variety including eggs, bacon, waffles, oatmeal, yogurt etc. Coffee was excellent! Staff was very friendly and helpful offering rain ponchos due to possibility of rain. They even had umbrellas for you to use!! I will definitely stay here again.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review us Margaret! I'm glad you enjoyed our complimentary breakfast and parking! We will see you the next time you come to town!! Kathleen Davis, Front Office Manager

"great stay!"

5
20/01/2016

stayed 2 nites. great breakfast, free parking. staff is there is serve you. excellent price. will come back again. on street car line. close to french quarter. room was great. I was there with my wife for a mini vacation.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for your review Greg! I'm glad you enjoyed your mini vacation at our hotel! We will see you next time you come to town! Kathleen Davis, Front Office Manager

"Best Western St. Charles Inn"

5
17/01/2016

The hotel has a wonderful location on Live Oak tree lined St. Charles Avenue in New Orleans. It is convenient for visiting New Orleans' Garden District and to the Touro Infirmary Hospital. The staff is always very helpful and outstandingly friendly.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review our hotel. I love the area where we are located. It is a beautiful area that is still conviently located to many places in the city. We will see you the next time you are in town! Kathleen Davis Front Office Manager

"Location & Service!!!!!!!!!"

5
13/01/2016

Boutique hotel right on street car line! This is the second time I've stayed here in 4 months and the people are incredibly attentive and accommodating! Angela at the desk was incredible both times!!!! So helpful, I needed a last minute extra room, she made it happen at a great rate!!!!! FREE PARKING with a remote so no waiting for valet. Everything is just easy here. Rooms are cute & clean, AND have a separate vanity and sink aside from the one in bathroom so multiple people can get ready at once. I used to always stay at Sheraton on Canal but got sick of taking 2 elevators, waiting for elevators, crowds, waiting for car and paying for parking. SO GLAD I made the change. Brought a friend this time and she loved the St. Charles Inn too! Everyone there is so friendly, what a wonderful group of people they have working there! Free breakfast is decent. No hotel restaurant however there is a restaurnat connected, a mexican place with a seperate entry and it is good. You can buy bottles of wine from them for VERY good price as well! So really everything you need in one place.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review our hotel! I'm glad you have enjoyed staying with us twice now! I will certainly let Angela know how much you appreciate her service! We will see you the next time you are in New Orleans. Kathleen Davis Front Office Manager

"Great Place to Stay when visiting NOLA"

4
03/01/2016

This hotel was in a quiet area and we felt very safe there. Super convenient on the streetcar line. The staff were very kind, thoughtful and helpful. We rented a car and it was great to have free parking. The room was a tad small, but not an issue if you don't spend much time in it. Would definitely recommend staying here.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I am so pleased to read that you enjoyed your stay. We are lucky to be located in a quiet, but still very convenient area. We hope you will stay with us again next time you visit New Orleans! Kathleen Davis Front Office Manager

"Used a discount service - got what I paid for"

3
27/12/2015

I've learned my lesson - no more discount services. We got a room with a view of the air conditioner units, next to the elevator. Nice hotel, but Travelocity managed to find a room that couldn't sell (now I see why), and we got it! Breakfast , coffee and juice is pastry only.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm so sorry you were not completely satisfied with your stay. Please feel free to email me with any additional comments or questions about your stay at [email protected] Our breakfast has a wide variety of eggs, breakfast meats, oatmeal, yougurt, cereal, pastries, fruit, and waffles. We also have out coffee, tea, milk, and juice. The management photos on this website show our breakfast. We hope you will give us another try if you are ever back in the area! Kathleen Davis, Front Office Manager

"Great Hotel"

5
21/12/2015

Very Affordable , Great Staff (Angela) clean and the location is great , take a street car and enjoy your time in NO you will never go wrong staying here the location is just perfect. Thank You David Laiche

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for your wonderful review! We will show Angela how much you appreciated her! See you next time you are in town! Kathleen Davis, Front Office Manager

"Great Location and Friendly Staff"

5
20/12/2015

I loved the location of this hotel. I was able to walk around and saw all the beautiful homes. The trolley is right outdoors and will take you to the heart of New Orleans (Bourbon St). The staff was helpful and friendly. I recommend this hotel to all my friends who mention they are going to New Orleans.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for recommending us to your friends! I'm sure they will also love the location! We will see you the next time you are in New Orleans! Kathleen Davis, Front Office Manager

"Great Hotel"

5
15/12/2015

We were highly impressed with our stay. Everything was neat and rooms were very comfortable. Breakfast buffet was tasty and there was a large variety. All staff was helpful and caring. We will definitely be back for a longer stay. Street car ran right in front.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm glad to read you enjoyed our location, rooms, and breakfast! We would love to have you come stay again again for a longer stay--just let us know when you are ready to come back! Thank you for taking the time to review us! Kathleen Davis, Front Office Manager

"Wonderful Stay"

5
14/12/2015

This location is convenient to the trolley stop which is right across the street. The breakfast was convenient and there were choices for my husband who is diabetic. The bed was very comfortable, and the staff were very polite and friendly

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for reviewing our hotel Valerie! I'm glad you enjoyed our location, breakfast, and beds. We hope to see you next time you are in town! Kathleen Davis Front Office Manager

"Best staff in Nola"

5
11/12/2015

The St. Charles Inn is a great place to stay if you are a runner because it is in the mecca of running on St. Charles Avenue. Additionally, they allow pets and its a great place to walk the dog right next to the hotel.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
We love when pets come and stay with us! Thank you for taking the time to tell us about how much you ejoyed our location and your stay. We will see you the next time you come to New Orleans David! Kathleen Davis Front Office Manager

"Very convenient away from French quarter"

5
10/12/2015

We did not wish to be in the French quarter, but wished to be close. The hotel is right on the St. Charles trolley line. Very convenient to WW2 museum which is part of Smithsonian. Also convenient to Loyola university on the same line. Trolley connects to canal street line.all told extremely convenient to museums etc. bathroom floor was dirty and when we complained in the evening the workers were ready to clean it themselves and were very apologetic. We spent four nights. After this incident there were no problems and staff went out if their way for everything

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm so glad to read we were able to fix your issue quickly! We are lucky to be located in such a convenient location for many New Orleans sights. Thank you for taking the time to review our hotel. Please come and stay with us again next time you are in town!

"Loved Staying Here and miss it already!"

5
10/12/2015

My Husband and I are thrilled that we chose Best Western St. Charles as our hotel for the week. We were greeted by very nice people, and I was overjoyed to see a lighted make-up mirror in the room since I was in town for a Wedding. The room was beautiful and the neighborhood was wonderful. With the trolley right outside we were able to jump into the French Quarter or go the opposite way to enjoy a stroll in the park very easily. The breakfast was delicious and during the day you can also munch on cheese and grapes. The staff was terrific, and extremely nice to everyone. I cannot say enough good things about this sweet hotel... but to say; I will definitely stay here again when I return to Louisiana.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review our hotel Val! I'm glad to read you enjoyed our location, breakfast, and staff! We look forward to seeing you the next time you are in town! Kathleen Davis Front Office Manager

"Pleasant place to stay"

4
09/12/2015

We have stayed here several times over thae past 10 years while we visit family. Good location near trolley stop. Breakfast is better than average. In room fridge and microwave are convenient. Drug store and Fresh Market 2 blocks away. Good restaurant next door.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm glad to read you have enjoyed staying with us for so long! Thank you for taking the time to review our hotel. We will see you the next time you are in town! Kathleen Davis Front Office Manager

"Great place to stay"

5
08/12/2015

If I have any complaint at all it's that the street car going by all night is noisy. We had a front room. Probably a rear room would have been quieter. Everything was very clean and the staff was great!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review our hotel. Next time you visit us please request a rear room, and we will make sure to accomodate you! We will see you the next time you are in New Orleans! Kathleen Davis Front Office Manager

"New Orleans Vacation"

5
07/12/2015

Although the hotel is a bit older it has a sense of style that fits New Orleans as opposed to the generic hotels near the airports. Everything went smoothly. Good value for the price. Right on the tram line with easy access to downtown, restaurants and bars. The staff was courteous and helpful.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm so glad you enjoyed your stay with us. Thank you for taking the time to review our hotel! We look forward to seeing you the next time you are in town! Kathleen Davis Front Office Manager

"Great Hotel Experience in the New Orleans Garden District"

4
30/11/2015

If you are looking for five star luxury from the Hyatt Regency then you should probably keep looking; however, if you are looking for a quaint hotel with clean rooms in a great location then you will find it here. The check-in staff was very helpful and friendly and they had a great complimentary breakfast with a lot of variety. The rooms were adequately sized (we had a family of four and were very comfortable), and there is a street car stop about a block from the front of the hotel with convenient service to the French Quarter and waterfront areas. Parking is complimentary ( a rarity in New Orleans) at either a small gated parking area behind the hotel or at a nearby secure lot. It is an older hotel but upkept very well and clean. The only complaint I could find is that the elevator is very small and showed its age. I would highly recommend this hotel.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review our hotel. I'm so glad to read you enjoyed our complimentary parking and breakfast. We hope to see you next time you visit New Orleans! Kathleen Davis Front Office Manager

"found the Best Western PLUS St. Charles Inn, New Orleans, to be the best for me."

4
24/11/2015

I have goes to see me heart specialist for the last 5 years we try other hotel in New Orleans and found the Best Western PLUS St. Charles Inn, New Orleans, to be the best for me. They have a great morning breakfast and is right next to the hospital for and my test and to see the doctor.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm so glad to hear our hotel is a convenient place for you to stay while you are in town for an important appointment. Thank you for taking the time to review the hotel and our breakfast! We will see you the next time you come to town! Kathleen Davis Front Office Manager

"Great Hotel"

4
18/11/2015

The hotel is located in the beautiful Garden District with a trolley stop right in front of the hotel. There is a restaurant right next door and a few more in less than a mile down the street. Staff is very kind.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to review our hotel! I'm glad you enjoyed your stay and found our staff friendly. We look forward to seeing you next time you are in town! Kathleen Davis Front Office Manager

"Great!"

5
16/11/2015

Was in New Orleans for wedding and this hotel was excellent! Right on streetcar line which was great. Very clean and comfortable! The staff were friendly and helpful when checking in. The staff also kept the building very clean and I especially enjoyed the fresh coffee all day!

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
I'm so glad you had a great stay while you were in town for a wedding! Our staff enjoys making everyone feel comfortable when they visit. Please visit us again, and enjoy some more fresh coffee the next time you are in town! Kathleen Davis Front Office Manager

"Great little hotel!"

5
15/11/2015

Great service and friendly staff. Loved our room, breakfast was just right. The fact that the trolley stopped practically right out front was awesome....barely used our rental car (which was parked free right behind the hotel!). The Garden District is a beautiful area and loved staying there instead of downtown.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
We are so lucky that the streetcar runs so close to the hotel. It makes exploring New Orleans so much easier! I'm glad you enjoyed your room and breakfast while staying with us! We hope to see you again! Kathleen Davis Front Office Manager

"great location"

3
12/11/2015

stayed here for five nights.first impression good, front staff very helpful and friendly. Got to room,No View! all we saw were airconditioning units and the noise was annoying. Toilet wasnt clean, skid marks from previous person. This problem quickly rectified. Airconditioner in room very noisy. Shower head came flying off. horrible odour in bathroom after heavy rain. Breakfast was good. Great place to eat next door, but lots of choice around. short walk to Magazine st and Garden district.

melissaalbert, Front Office Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking time to review our hotel. I'm sorry you were not completely satisfied with your stay. I am glad you enjoyed your breakfast here, and you were able to explore and enjoy the great area we are located in. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kathleen Davis Front Office Manager

"Great hotel, staff and location."

5
11/11/2015

My friend and I stayed here for 5 nights during our recent U.S. Trip. The hotel's location was perfect. St Charles avenue is beautiful, full of fabulous restaurants, and the Trolley car runs right by the front. On our arrival we discovered our bathroom was not clean, the staff were very apologetic and immediately rectified the problem. The rooms were spacious and comfortable, but our view was ugly looking over the rooftop of adjoining restaurant. We weren't too fussed about this as we were out and about every day anyways. Staff were friendly and helpful. The breakfast was good and included eggs, bacon, waffles and selections of breads, bagels, cereals, muffins and fruits. I would happily stay here again.

"Great place, very friendly"

5
09/11/2015

In French Quarter but away from the main crowds of Bourbon street. Plan to valet your car though at $35 additional charge. There isn't anywhere to park in the French Quarter anyway. Hot breakfast included. Go for less expensive room with no window but has whirlpool tub which comes in handy after walking all day.

melissaalbert, General Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for responding, but we believe you stayed at the BEST WESTERN PLUS St. Christopher Hotel. We know they will appreciate your wonderful review! Melissa Albert, General Manager

"Great Location, Great Price, Great Staff, Great Facility!"

5
07/11/2015

Our grandson had surgery at Children's Hospital, about 2.5 miles from the hotel so we needed a room close to the hospital for the length of his stay. The hotel graciously extended a hospital rate for our room. There was ample secure on-premises parking each night of our stay. The staff were all terrific, exceptionally pleasant, friendly and helpful. Our room was very inviting and clean, large size, 2 separate sink areas, a good shower, and very comfortable beds. The room had a refrigerator, microwave and coffee maker. Our room was cleaned each day and you could tell staff took pride in their work and how they maintained the facility. The breakfast bar offered a great variety of good hot food. It was clean and very appealing. We felt at home during our stay and would recommend this hotel to anyone looking for a good place to stay in New Orleans.

"We will be regulars for the next 4 years"

4
07/11/2015

This was a great place to stay while we visited our daughter in college. It is a great location right on the trolley line. This hotel is located closer to the college right and away from the chaos of downtown but still easily accessable. The staff was friendly and helpful. The building is older but our room was freshly decorated, large, and clean.

"Great Garden District Location on Trolley Line"

5
06/11/2015

Exceptional staff and inviting public rooms are the highlights of this hotel. Very reasonable rates, particularly on weekdays. Great location - much quieter and more scenic than staying in Bourbon St area. Hotel staff could not have been more engaging or helpful. They made great suggestions and even offered free ponchos for rainy weather. Such a nice place. No noise from the restaurant and we stayed right above it on the 2nd floor.

"Wonderful Hotel"

5
06/11/2015

My wife and I really enjoyed our stay at this hotel. The room was large and clean. The staff went out of their way to make us feel welcome -- even got an early check in after a sold out night! The hotel is located right on the St. Charles street car line, so getting around is easy!

"Wonderful Staff, Facilty and Great Value!"

5
27/10/2015

This hotel was a wonderful surprise. On all previous trips to New Orleans, we stayed in or near the French Quarter. This hotel is located on St. Charles (streetcar) midway between downtown (CBD) and uptown (Tulane University). The staff was terrific. All were friendly and helpful. The rooms (we had 3 rooms) were very clean, the beds were really good. The breakfast bar had a wide variety of items, well presented and clean. The free parking and WiFi were real bonuses. Excellent hotel! I just got home last night and I am ready to go back now!

"Delightful stay!!"

5
22/10/2015

Loved the staff!! From Nadia, who patiently answered all our many questions when we arrived, to Kathleen who discussed, at length, the places we might like to visit, to Melissa, the manager, who was like our new best friend and kept offering me her latest doughnut creations from their brand new doughnut making machine, they just couldn't have been more wonderful. I really felt like they were all our new friends. I'm sure there were other great employees there whom we just did not happen to encounter. We had no problem with parking behind the hotel. Maybe it fills up on weekends. Loved having 2 sinks, a microwave, Keurig, and refrigerator in our room. The room was large, clean, nice shower, soft sheets and lots of pillows. I always like when hotels have separate shampoo and conditioner, which they did. They also had q-tips, emery board, lotion, mouthwash, body wash and soap and replenished everyday. The TV remote had a sanitized sleeve and the air conditioner seemed to have a remote control, although we didn't try it. The location was perfect for hopping on the trolley, which we did everyday, walking around the garden district, and walking to great restaurants on Magazine street. We had been to New Orleans about 6 times before, but always stayed downtown. This is so much better! We will always stay here. The only minor negative in our stay was that the air conditioner was noisy when it cycled on and off. We resolved that by keeping the fan on continuously, which turned out to be great white noise for sleeping. If it had bothered me, I would've told management and I feel sure they would've rectified it, but it just wasn't a big enough deal to mention. The weather was temperate while we were there, but I'm not 100% sure the air conditioner would've done a great job of cooling during hot weather. We had it set on 70, which is normally a little cool for us, and it was just about right. It was also 70 outside, however, so it's hard to tell.

"Decent but not great"

3
15/10/2015

Stayed here 2 nights late September. One of the only hotels in the area that had free parking, wifi and breakfast. Only about 25 parking spaces in the back though. If you dont get lucky enough to get back there you have to park in an adjacent parking deck. We got lucky and parked the car for the two days we were in Nola and rode the streetcar to downtown. Streetcar is the way to go. Cheap but crowded. Hotel is outdated and in desperate need of a makeover. Paid extra for a "city view" to look out over a roof with a medical office across the street. Rooms small and continental breakfast is beyond lacking. Customer service average and not outgoing.

"Rude worker, smoking smell in non-smoking room"

2
12/10/2015

As soon as we walked into our non-smoking room, we could smell a strong stench of smoke. Not sure how the cleaning people missed the stench. The lady desk got the maintenance man to run the machine to get rid of the smell but the room still stunk so we switched roomsThe woman in charge of the breakfast was rude both mornings we were there. how the surehhow the c

melissaalbert, General Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking time to review our hotel. As I have stated, we are a 100% non-smoking facility, and we do hate it when people do not comply with our policy. We do try to catch any rooms that have been smoked in. There are times though when the smell that seems to be gone comes back through the attempts we make to clean it from the room. I am happy we were able to move you guys to a more satisfactory room. I hope you will give us another chance if you return to New Orleans. Thank you, Melissa Albert General Manager [email protected]

"St Charles Inn in New Orleans"

4
11/10/2015

Overall it was very comfortable and the price was right. Angela at the front desk was exceptional. The rooms were clean, and the bed was comfortable. Some of the areas were musty. My room was fine. The location is excellent, and the free parking was a definite plus

melissaalbert, Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking time to review our hotel. I am very glad that you enjoyed your stay. Angela has been with us for a long time, and is definitely an asset to our team! We hope to see you again in the future. Melissa Albert General Manager [email protected]

"Convenient !!"

4
09/10/2015

This is a well maintained property. Its location is convenient for touring NOLA. The St. Charles Street trolleys right out the front door and can take you all the way to the French Quarter. Parking is limited. The room is not large but accommodating. The staff was all very friendly and helpful. The hotel is located in the very secure Garden District with restaurants within walking distance or a short trolly ride. Convenient location!

"Fleas"

1
08/10/2015

We were given a room infested with fleas. First noticed while lying in bed and got bit. Thought it was a fleeting incident and left for the day. That night I was in bed and felt them on me, I got up walked across room and saw fleas were all over my lower legs. Needless to say I did not sleep that night. First thing in the morning asked for a new room and they did move us, however I was paranoid the fleas got into my things and would come home with me. So I felt very anxious and uncomfortable the rest of my stay. I have bite marks all over my legs. They didn't even offer a discount of any kind off that room price.

melissaalbert, General Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking the time to write your review. I am very sorry that happened during your stay. I am very glad we were able to move you to another room, and we have gotten the original room taken care of. We do have a cleaning policy in place when we know a pet has been in a room. There was no record of any pets in that room for several months. Unfortunately, it sounds like someone may have had a pet in that room without us knowing. I have contacted you by phone, and would be happy to discuss this with you further. Thank you, Melissa Albert General Manager [email protected]

"Quick Visit"

5
07/10/2015

Due to Amtrak schedule, we needed a hotel for just a few hours sleep and shower. This hotel was reasonable cab ride from station. Beautiful décor, clean and comfortable room. Desk attendant arranged wake up call and early cab pick-up. Left too early for breakfast but carryout box provided. Wish we could have stayed longer.

"Outstanding in all aspects"

5
05/10/2015

Outstanding in all aspects Great place to stay convenient to transportation, trolley, secure parking Very pleasant stay. Breakfast was great with huge selection of items to eat. Coffee available all day tasted great.

"Not worth the money"

2
04/10/2015

Our first room was a non-smoking but it smelled like smoke. When we went to dinner they supposedly used a machine to get rid of the smoke smell but it was still strong when we returned. We got another room which ended up backing up to the parking lot. Very noisy with trash cans (or something) being dragged all night and car horns going off. Trash man picked up trash at 3:30 am on a Sunday morning. Breakfast lady was VERY rude when we told her the waffle batter was so thick it wouldn't come out of the machine. (note to manager). Not worth the $243 per night.

melissaalbert, General Manager at BEST WESTERN PLUS St. Charles Inn, responded to this review
Thank you for taking time to review our hotel. I am very sorry about your issues. We are a 100% non-smoking facility, and we do hate it when people do not comply with our policy. I hope you will give us another chance if you return to New Orleans. Melissa Albert General Manager [email protected]

"WONDERFUL AND WORTH EVERY PENNY"

5
29/09/2015

Loved this awesome older hotel in the Garden District. Very clean, well kept, and great employees to boot. Breakfast time offered a good selection of hot and cold items. Room was small but well appointed. Quiet and had a great night's rest. Nothing to complain about.