Best Western Hotel New Orleans East, New Orleans
The Best Western New Orleans East is ideally located in the center of New Orleans. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals. Welcome to New Orleans! The Best Western New Orleans East is located 14 miles from Downtown New Orleans. Enjoy a quiet part of the New Orleans area while still being minutes from the excitement of the French Quarter, Treme and Warehouse District. The hotel is conveniently located off I-10 E with quick access to local restaurants.
Best Western
Hotel New Orleans East
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Guest reviews
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based on 284 guest reviews
NOTE ISSUED
Excellent
87
Very Good
27
Average
27
Poor
45
Terrible
98
REFER TO NOTICE
Business 39
Couples 48
Family 121
Friends getaway 45
Solo travel 15
SUMMARY NOTES
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
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"Chilling New Orleans East"
I stayed at this property on Nov 25-26, 2022. Property is located right off I-10 about 5 miles from downtown New Orleans. I stayed in room 621 which was pretty up to date and neat with micro/fridge combo. I found it strange that there was a coffee machine, but no coffee or tea. I didn't go down for breakfast. Hotel has plenty of parking space. Special shout out to Malcom, very polite and helpful gentleman. I would stay here again.
"Old Hotel- Would Not Stay Again"
I read online that this hotel has gone through a renovation in recent years. If that is a renovation then I hate to think what it looked like before. It smells old right off the bat. The bed linens and towels were stained. There was used shampoo and soap in the shower which leads me to believe it wasn't cleaned. The beds were not comfortable. The room was always muggy. The fridge wasn't cooling which made me lose food due to spoilage. There were water stains under the rim of the sink. The continental breakfast was very mediocre. They have a pancake maker and that was the only thing we ate. I did encounter a very nice staff member. He may have even been the owner. But I would never stay here again.
"It's Okay."
We weren't in the hotel much but when we were we enjoyed our time. Beds were comfy, ac worked amazing. The shower did however make a really loud noise when using it, not sure what that was. If you are coming to New Orleans and planning on some ding a lot of time in French quarter it's probably cheaper to spend the extra money on a room and be in the city then stay here and Uber back and forth! It's right off the highway though so that's good. Friendly staff. The hallways/carpets need shampooed bad though had lots of stains.
"Close to Tours"
We needed a place close to going on a cemetery tour, so this place was good for us. Hotel was easy to get to, had plenty of parking and room was comfortable. Breakfast was a little limited for such a BW reputation but did get us something to start the day. Staff was ok but not up to our Normal BW style we expect. The guy that runs the breakfast was fantastic and helpful.
"Unsafe area and unfriendly staff"
I came to New Orleans for the first time to celebrate my birthday and we didn't know that the east part of New Orleans is very dangerous and highly recommended to avoid because of the crimes (murder/ car jacking). Would avoid this area at all cost if I was to ever come back to this city. We also encountered a rude staff from this hotel with not so great customer service at the front desk. Also had to wait for two hours to check in because the machine was broken and there is only one machine to check people in.
"Cheats"
Would not accept Best Western gift certificate, said that it was already included. Black owned and run, so if your not "black" watch-out. Needs to be bought out by Best Western. or taken off their list of hotels
"Nothing as described"
The pool is closed, bar is closed, no business center, no snacks/drinks for sale in lobby, no continental breakfast. Tarps covered sections of wet mold hallway outside elevator. Smelled of mold. We checked out early. Tv, microwave and phone wasn't plugged in and didn't have an outlet for them.
Jamie Hansen, Owner at Best Western New Orleans East, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
"High expectations with low results"
Noisy because of traffic and single pane window. Heard everything next door as duck work not isolated. Unable to have a shower as we could not get warm water, only hot water which we never experienced this anywhere before. We had a coffee machine with no coffee pods in the room. Finally the breakfast supplied was only in a box to go which was not indicated anywhere. Disappointing overall. Not worth the money.
Jamie Hansen, Owner at Best Western New Orleans East, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
"Old"
The bed was the only good thing about this hotel. The breakfast buffet which was $10.99 was cold and no taste The front staff was to involved in friends, phone conversation and even eating at the desk to assist us with our questions. One and done!
Malcolm Donseroux, General Manager at Best Western New Orleans East, responded to this review
Hi Deborah, I just wanted to take a moment and thank you for taking the time to submit a survey concerning your stay. I'm sorry to hear that your stay was less than satisfactory. I did however want to qualify that your review is for the correct property, although we are in New Orleans we do not have a breakfast buffet as some of the other Best Westerns in the area do have a buffet. Never the less I wish to extend my heart felt apologies on behalf of the Best Western Brand and hope that you do not let this one instance stop you from giving the Brand another opportunity in the future.
"Decent stay."
Guest were noisy and you can hear everything while in your room. Staff was pleasant. Rooms are decent. Stayed in two different rooms. First room was cool. Second room wasn't cleaned too well. Good for what I needed it for.
Malcolm Donseroux, General Manager at Best Western New Orleans East, responded to this review
Hi, We'd like to thank you for giving us feedback from your stay with us. We were sorry to hear the issues you had with noisy guest. It is unfortunate that not all guest are considerate of others when traveling. We try our best to address these type of issues and continue to make it a focus with the staff.
"Worst Place Ever@ Do NOT STAY"
After having 2 of my windows blown out of of my vehicle that was parked right in front of the hotel, under the lights and visible to all "fake" cameras on the front of the hotel, I'd suggest going elsewhere. This hotel, and that's using that specific word loosely, needs to be shutdown. The bedding was dirty, the carpets are stained, the rooms smell like cigarette smoke, and the bathrooms are full of mold. We weren't the only vehicle broken into, there were a few others. Police were supposedly called at 6am. We left the hotel at 12:30 to continue our travel, only to be called by the hotel at 4:30 asking if we'd checked out of the hotel. Apparently the police had decided to show up to take our statements. We were in Texas. We were not going to wait around for 10 hours for the police to arrive. Please keep in mind, they're only a few block away. Also, the glass establishment the hotel directed us too, the only auto glass establishment that had our windows in stock, was 4 blocks away. Coincidence? Perhaps, just seemed odd that when a corporate employee of the hotel came to have his glass repaired, the lady behind the desk stated they should have known better than to be parked there. That alone speaks volumes.
Malcolm Donseroux, General Manager at Best Western New Orleans East, responded to this review
Hi, We are sorry to hear about the issues you had during your visit with us. We apologize for your car being vandalized. We are working diligently with the local police authorities to address these acts of vandalism.
"What does it say when the lobby has a fridge with lunchables and a microwave?"
Loud, noisy, people cursing in the lobby, a wet musty smell. It was 5 o" clock and I could not check in because the room was not ready. The people at the desk looked unhurried although there were many guest checking in. No apology just wait. Nothing around this place except closed down stores. Room was dank and musty. I couldn't wait to leave the next day!
Malcolm Donseroux, General Manager at Best Western New Orleans East, responded to this review
Hi, It's disappointing to hear that you had to wait so long for your room to be ready. We apologize for any inconvenience this may have caused. Please rest assured your comments are being addressed with the entire team.
"Best hotel!!!"
The customer service is SUPERB!! The front desk was excellent in checking us in, the housekeeping was timely and made sure we had everything clean. Travis is the assistant GM & he is AMAZING!! He took care of my friends & I! Very down to earth! I highly recommend, five stars!!! Oh, join the wave on Instagram @waveprovided
Malcolm Donseroux, General Manager at Best Western New Orleans East, responded to this review
Hi, We appreciate your comments concerning your stay with us. It's our goal to provide excellent customer service and it appears we met your expectations. We will definitely celebrate your comments with the team.