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SureStay Hotel by Best Western New Braunfels, New Braunfels

510 S State Highway 46, 78130-2841, New Braunfels, United States - See on a map
SureStay Hotel by Best Western New Braunfels - Welcome to the SureStay Hotel by Best Western New Braunfels! The SureStay Hotel by Best Western New Braunfels is ideally located in the center of New Braunfels. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Nestled in the beautiful Texas Hill country, the SureStay Hotel by Best Western offers an ideal location for both leisure and business travelers, near top destinations such as the Gruene Historic District, Schlitterbahn waterpark as well as Canyon Lake. We are also only a short drive from several shopping areas such as the Townplace at Creekside, the Premium outlets as well as the Tanger outlets. With so much to see and do in our beautiful area, you'll wonder why you haven't visited us sooner. While staying with us, begin each morning with our free Grab & Go breakfast, enjoy free Wi-Fi throughout our hotel and take advantage of our outdoor pool and heated whirlpool. Our hotel also features guest laundry facilities and free parking for your truck, bus or RV.

SureStay

Hotel by Best Western New Braunfels

LABEL_ITINERAIRE

LABEL_DEPART:

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 351 guest reviews
NOTE ISSUED
Excellent
109
Very Good
111
Average
65
Poor
34
Terrible
32
REFER TO NOTICE
Business Business
29
Couples Couples
80
Family Family
161
Friends getaway Friends getaway
38
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Desperate for shelter and STILL left!"

1
kristantx, San Antonio, Texas 18/02/2021

Like many Texans, we had to seek shelter from the winter storms. We have kiddos and without water for nearly three days and no water either, we had to find a place to not freeze during this epic storm. Although the reservation agent was a total sweetheart, that same hospitable mood would've been nice at the front desk. When we arrived the power was out so I was told to leave and come back later and hope it worked. I asked if they had power in the rooms and was told the rooms always have power but the front was out. When our family returned, I got out and there was a line OUTSIDE in 20ish degree weather with customers waiting to check in. Luckily I had cash but individuals had no idea it was cash only due to power outages and the system not working. I ended up having to pay cash even though I had been told that giving my credit card info on the phone would secure payment. Immediately after we got to the room we had a blackout as I was told wouldn't happen, and those occurred every 55 minutes the duration of our stay. We opted to call a few other hotels because we just weren't feeling the hospitality vibe and thankfully we're in a larger room, at a much more COMFORTable hotel enjoying their amenities and watching the snow fall from a warm room. When I went to check out I we'd greeted by the same level of hospitality from a day worker as the afternoon before. The only thing that impressed me was the fact she enforced the mask rule for this couple who clearly hadn't heard we're in a pandemic. I was told to wait to get my deposit until she sent her daughter to check the room and then received my $20 cash deposit back from the day before. We were desperate and I'm glad they had rooms but I'm also not surprised they had rooms available. Next time we need a room in town or someone asks for a referral, I absolutely will NOT refer them to this hotel...unless I just feel like they need a bad experience.

"Kudos to staff"

5
OscarM5247, Dallas, Texas 09/10/2020

I had a good stay. My boss accidently booked smoking room but Dina changed it without problem. I have asthma so can't be in a smoking room. She was also so nice to put me downstairs where I can park my truck by and just very professional from beginning to end. She made me feel very welcome at ease. Housekeeper Erica who cleaned and left me the extra toothbrush was nice too. Room and pool was good. Did not eat breakfast bag. I will be back.

Shailesh Bhakta, Owner at SureStay Hotel by Best Western New Braunfels, responded to this review
Hi Oscar, thank you for your review! When our guests are happy, we're happy. We aim to provide comfortable, safe rooms for everyone who chooses to stay with us and I'm glad we had a non-smoking room available to switch you to. Thank you for the kudos and I'll pass the praise along to Erika as well! We all look forward to seeing you when you're back in town. Dina Guest Relations Manager

"Very pleased"

5
User 26/09/2020

We were here 3 nights/4 days and enjoyed a last minute family vacay in New Braunfels and Gruene. My husband and I liked that they had notices showing how they clean the rooms due to Covid. Our room was spotless and the beds comfortable. The staff we encountered were kind and helpful throughout especially the lady at check in. She recommended a local restaurant that is now one of my favorites. The kids loved that the pool and hottub were open and we had it to ourselves for a couple hours which was wonderful. The breakfast was disappointing but I understand the need for the bags. The towels were also not to my liking. I admit to being a picky person, but for the price overall I was happy. After our first night there I found the previous review. It put me on alert but I appreciated the hotel's response. My 2 cents is that our family loved our vacay and you guys played a big part of that. We'll definitely be back when Covid is under control.

Shailesh Bhakta, Owner at SureStay Hotel by Best Western New Braunfels, responded to this review
Hi Lauren, Thank you for your kind review. We're always happy when our guests are pleased with their experience here. We take pride in providing clean and comfortable accommodations for our guests as well as great customer service for one of the lowest prices in the area. During this pandemic especially, we are determined to go above and beyond to protect our guests' and our employees' health, and we posted those notices so guests can rest easy knowing they are in safe hands. We regret that the breakfast and towels were not to your liking. Feel free to let us know which aspects specifically were disappointing. We welcome your 2 cents and hope you and your family come see us again the next time you're in town! Dina Guest Relations Manager

"HORRIBLE"

1
User 15/06/2020

Me and my family stayed at this hotel and have had nothing but a terrible time since. When we got to the hotel it was late. There was a HUGE dead roach, the water coming out of the shower was brown, almost no toilet paper, the refrigerator ended up going out and we lost about $100 worth of food and drinks and we couldn't get a safe to put away our valuables. The sad part is we never complained about it. The staff seemed pretty nice so we just thought it was a fluke so we were going to let it go. However the hotel double charged us for our room. They even acknowledged that they did it. Every time we call about it we are told that there isn't a manager on duty at the time and we would have to call back later. When me and my husband decided to try and give them another chance the lady we spoke to (I think her name was Dina but I'm not sure because she said she wouldn't tell us her name and if we came up there it wouldn't matter because she would make sure she didn't have a name tag.) and asked if due to all the issue would it be possible to get a discount on the room. She put us on hold and when she came back on the line she said it didn't matter about a discount because she booked the last room while we were on hold waiting for an answer. We asked for cooperates number and she told us we could google it ourselves then proceeded to hang up on us. I have had many bad experience but this one takes the cake. I don't know how it's possible that this hotel is even allowed to operate with how rude and shady they are. And guess what? We are STILL waiting for our refund from being doubled charged.

Super_8_NB, Guest Relations Manager at SureStay Hotel by Best Western New Braunfels, responded to this review
Hi Patricia and David, You stayed with us the weekend of the 6th, during which you had a terrible experience. Instead of letting us know then, you decide to call one week later on an extremely busy Saturday, trying to get a last-minute discount. We're confused. If your experience was that bad, why try to stay again? Also, knowing the front desk is available 24/7, why save your complaints until it's too late for us to do anything except perhaps financially? If you were determined to stay, why not book in advance, to guarantee more room selection? With all that in mind, let's look at your other allegations. You were never double charged. When you called on the 11th (only mentioning the credit card issue), I saw we'd charged your original card for the first day instead of charging the total amount to your 2nd card. I apologized for the error and promptly moved that charge to the 2nd card, making a point to tell you it would take your financial institution time to fully process the changes. It usually takes 3-7 business days. I had no way to control people's online access to purchase that last room on Saturday. Bafflingly, it seems you assumed I went out of my way to sell the room to upset you. You then demanded the corporate number, which I told you I didn't have, but I offered the one number I did have (the official reservations number). They would've been able to provide that corporate number. You became argumentative, cutting off my explanation several times, insisting everyone has a corporate number and I need to give it to you. On that incredibly busy day, there were guests that needed my immediate attention and I had no time to continue trying to reason with you, so I gave you the only other option I could think of (google) and had to disengage. I absolutely didn't feel comfortable giving you my name at the time. David threatened to drive to the hotel from an hour away to come confront me. And I'm guessing you're the lady who called initially pretending to be a different party only to briefly harass me also. We don't have nametags yet due to the transition, which is exactly what I told you. I neither said nor implied that I would "make sure" I didn't have a nametag. Nor did I tell you to just "google it yourselves." Everything I do and say, by the way, is captured on our camera system. You've provably misrepresented the facts and are now demanding a refund. We encourage anyone reading this to look at our responses to past reviews. When we make mistakes, we readily admit them and try our best to fix where we fail. We strive to provide excellent customer service and sincerely want all of our guests to have a pleasant experience here at SureStay. However, we're aware a very small percentage will twist facts when convenient for the sole purpose of getting discounts and refunds. We just can't abide that. Dina Guest Relations Manager

"Great Place to stay that will not break the bank"

5
User 09/01/2020

Clean, comfortable, and priced just right for a nights stay.Great location off IH-35. Easy to get to and also to exit. Staff was very professional. I use to live in New Braunfels and this was a welcome addition to much needed motels in the area.

Super_8_NB, Guest Relations Manager at SureStay Hotel by Best Western New Braunfels, responded to this review
Hi Samantha! Thank you for sharing your feedback and leaving us a review. It makes us happy when guests enjoy their stay. Our clean, comfortable accomodations and location are something we enjoy sharing with you and we hope to see you whenever you're back in New Braunfels. Dina Guest Relations Manager

"nice place"

3
rosemariej2, Jacksonville, North Carolina 21/11/2019

happy with the place good spot. with have liked to see a better breakfast. room size was great. location was great near highway some food near by easy to ge to near a lot of spots to see would need car but that was not a problem

Super_8_NB, Guest Relations Manager at SureStay Hotel by Best Western New Braunfels, responded to this review
Hi Rosemarie, We were very glad to have you stay here with us! Our location is one of many perks we offer to valued guests such as yourself. Although we aren't able to offer a hot breakfast, we do offer a standard continental one in addition to freshly made waffles. We would love to hear any specific recommendations you may have for us in this area if you are so inclined. You both are welcome here again anytime. Dina Guest Relations Manager rooms@super8nb.com

"Roaches"

1
User 19/11/2019

Dead roach on the bathroom counter. Front desk says oh great. I have to call Wyndham for any complaints. Manager offers 15% refund... Not even$10!!! Emailed back that the offer was insulting and I haven't heard from them since.

Super_8_NB, Guest Relations Manager at SureStay Hotel by Best Western New Braunfels, responded to this review
Hi Diana, Thank you for your input. Being the front desk person who resolved the issue, I can say with certainty that I never stated "Oh, great" or anything similar. Nor did I state anything about you having to call Wyndham for any complaints. We have cameras in the lobby with sound to back me up. As soon as you complained, I took you at your word, and immediately moved you to a different room, which as far as we know, was satisfactory to you. Management has graciously offered a refund despite the complaint having been resolved and some inaccuracies with your story. Super 8 wants all guests to be happy with their stay. Dina Guest Relations Manager rooms@super8nb.com

"Breakfast lacking"

3
sheilam945, Arlington, Texas 23/08/2019

Went to office for breakfast to find out they have waffles, apples, and one selection of muffins. Worst breakfast we have ever seen at a motel. We just walked out without eating. Beds are firm but we both slept good. Not noisy. Friendly staff.

Super_8_NB, Guest Relations Manager at SureStay Hotel by Best Western New Braunfels, responded to this review
Hi Sheila, We are grateful for your input and are looking into what happened during the morning you were here. Our breakfast each day is supposed to consist of additional continental items like a variety of yogurts, cereal, 3 types of muffins/pastries, oatmeal, and toast. Apologies that there were only those three items available, but we will make sure this doesn't happen again. Thank you for bringing our attention to your experience. Dina Guest Relations Manager rooms@super8nb.com

"Overnight"

3
User 19/08/2019

After being on the river all day, we were ready to shower and relax. The a/c temp was set a little high when we arrived making the room stuffy, but it cooled off fairly quickly and we enjoyed our stay. We did find an empty coke bottle under the chair and the A/C vent was dirty, but overall, the room was worth the price.

Super_8_NB, Guest Relations Manager at SureStay Hotel by Best Western New Braunfels, responded to this review
Hi and thank you for your review! Thank you also for bringing our attention to the empty coke bottle you found and dirt on the A/C vent, as well as feedback on the higher room temperature. Management is taking these issues up with housekeeping so that we can improve their training. We do take pride in our cleanliness, so when we fall short in that area, we want to quickly rectify those issues. We would love to have you guys back anytime and will hopefully earn your full approval during your next stay. Dina Guest Relations Manager rooms@super8nb.com

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.