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Best Western Premier Hotel Cappadocia, Nevsehir

Yeni Cami Mah. Tekne Ici Sk. No:15 Urgup Nevsehir, 50400, Nevsehir, Turkey - See on a map
Best Western Premier Cappadocia - Best Western Premier® Cappadocia The Best Western Premier Cappadocia is ideally located in the center of Nevsehir. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Set in a lush garden, the Best Western Premier® Cappadocia in Urgup is near Cappadocia’s rock formations. This renovated hotel has terraces and on-site restaurants. Free Wi-Fi and free private parking are available. The rooms at the Best Western Premier® Cappadocia have parquet flooring, under-floor heating and are decorated in warm colors. They include a flat-screen TV, a seating area and a mini-bar. Certain rooms feature a spa bath. In the mornings, guests of the Best Western Premier® Cappadocia can enjoy a rich breakfast prepared with seasonal ingredients. Meals can be enjoyed indoors or outdoors on the terrace. Room service is also available. This cave hotel, carved into the hill, offers a shuttle service as well as a tour desk, where guests can arrange hot-air balloon rides and other fun activities. The Best Western Premier® Cappadocia hotel has a cave indoor swimming pool, a Turkish bath, sauna, steam room, fitness center and spa center.

Best Western Premier

Hotel Cappadocia

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Spa
    Spa
  • Airport shuttle
    Airport shuttle
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Massage services
    Massage services
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 144 guest reviews
NOTE ISSUED
Excellent
111
Very Good
23
Average
5
Poor
2
Terrible
3
REFER TO NOTICE
Business Business
7
Couples Couples
27
Family Family
50
Friends getaway Friends getaway
24
Solo travel Solo travel
8
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Poor restaurant customer service "

3
TKLMalaysia, Kuala Lumpur, Malaysia 30/01/2020

Stayed 2 nights at Best Western Cave Hotel in Dec 2019. Cave hotel unique, beautiful and is a nice experience. Lots of steps and this hotel is suitable for those who do not have any issue in climbing steps and under dim lighting in the evening.The hotel does deliver guests' luggages to their rooms, an effort much appreciated as it would a tough chore if one has to carry heavy bags and climb the steps . Although there is a lift but there are still steps to climb. Rooms are comfortable and warm despite winter as there are heaters in the rooms. Bathroom in the my room however was a bit cold. Hot water shower system not very efficient. Hot water Supply can be disrupted when another room uses hot water. One roof top restaurant with excellent views. Breakfast and dinner buffet , good selection. Believe this might be one of the better restaurants in this area. My only issue is that the restaurant service crew were unfriendly and unhelpful for all my 4 dining experiences. Amongst others, plates and cutlery were cleared off our tables rudely when we barely finished our food. Not sure this was due to a lack of training or attitude issue. Regret to note that for the 8 days we were in Turkey, this is our worst restaurant service experience.

Best Western Premier Cappadocia, Genel Müdür at Best Western Premier Cappadocia, responded to this review
Dear TKLMalaysia, We would like to thank for your kind review. Mentioned issuses in your review will consider by our management. Our guests reviews are very important for us to continue and improve our services. We hope to see you as our guest in the future. Thanks & Best Regards, Şerife Aşkın Akburak

"Warm welcome by staff and the cave!!"

5
Triplover-gogo, New Delhi, India 26/01/2020

We stayed in Jan. The day was so cold. Our room was already warmed up and made us feel so relaxed and cozy right in the moment after check in !! Thanks for such warm and thoughtful hospitality! Lights of the room were charming and gave further good atmosphere. Dinner in the hotel was quite good, too!! A set course is good cost performance and more over so tasty! Comparing to it, breakfast was rather simple, though.. Our room had bath tub. We excited it, but found out it was too big to fill. It takes so much time to fill out and we gave up using it.

Best Western Premier Cappadocia, Genel Müdür at Best Western Premier Cappadocia, responded to this review
Dear Triplover-gogo, We would like to thank for your kind and nice review. Reviews are very important for us to continue and improve our services. We hope to see you as our guest in the future. Thanks & Best Regards, Şerife Aşkın Akburak

"Very poor customer service!"

1
User 22/01/2020

Extremely poor service. We were told our booked room was unavailable upon arrival. Reception was rude and unwilling to assist. We were then given a cheaper room, however, the hotel refused to give us any rate reduction. This room failed to have any internet access, which was advertised as available. We had to stay in the room and wasted over 3 hours of our valuable travel time to wait for the staff to fix the internet connection. Very poor experience. We DO NOT recommend.

Best Western Premier Cappadocia, Genel Müdür at Best Western Premier Cappadocia, responded to this review
Dear voguetravels, We would like to thank for your kind review. Your review will consider by our management. We have to explain that there is no cheaper (!) room in our hotel, because we have same kind of furnitures and standart services in all rooms, just suite rooms are bigger than the others. Cause of the cave structure, wifi can interrupt sometimes. It is very important your reviews to continue and improve our services. We hope to see you as our guest in the future. Thanks & Best Regards, Şerife Aşkın Akburak

"Good Hotel"

4
User 07/01/2020

We stayed on this hotel in December. The room are good. We had a good experience of the cave hotel. Only issue we had was the water pressure in bathroom was not good and WIFI connection is also not stable. Good breakfast with not so many choices for Vegetarian. Overall good stay.... Overall

Best Western Premier Cappadocia, Genel Müdür at Best Western Premier Cappadocia, responded to this review
Dear 277virajb, We would like to thank for your kind and nice review. Cause of the cave structure, wifi may interrupt sometimes. Reviews are very important for us to continue and improve our services. We hope to see you as our guest in the future. Thanks & Best Regards, Şerife Aşkın Akburak

"What a DREAM"

5
User 07/01/2020

WOW. Amaaaaaazing place. Looks like I was in a movie. It such a great place to stay, relax and eat well in Cappadocia. I really heave plans to come back sometime and joy one more time. WIFI, tv, everything works well

Best Western Premier Cappadocia, Genel Müdür at Best Western Premier Cappadocia, responded to this review
Dear achoquesoublogueira, We would like to thank for your kind and nice review. Reviews are very important for us to continue and improve our services. We hope to see you as our guest in the future. Thanks & Best Regards, Şerife Aşkın Akburak

"Best Cave Hotel Experience"

5
sitinadiahidris, Singapore, Singapore 09/12/2019

Stayed in this hotel for 2 nights at Cappadocia. The panoramic view within the hotel itself took my breath away. Each and every room has a different layout and concept. Rooms are a bit dim, but then again, it is a cave hotel afterall, so it fits the concept well. The location of the hotel is good, never had to travel beyond 30 minutes to go to thr typical tourists sites like the Red Rose Valley, Pigeon Valley, Textile and Jewellery places. Breakfast is served from 6.30am and dinner from 6.30pm with a decent variety of choice for you to fill up your tummy. However, extra charges are payable if you wish to use their swimming pool, the gym and the Turkish Bath/Massage. Their massage starts from USD25 for a half an hour massage and they do have Turkish and Balinese as well as aromatherapy. massages for you to choose from. The rooms are huge, I had 2 single beds for twin sharing, I even had a traditional Turkish sofa setting to rest and relax while watching the television. The toilet is spacious and even had a jacuzzi. The whole experience was indeed memorable.

"Stay in a Cave Hotel"

5
sharonkwok882, Singapore, Singapore 04/12/2019

I went as part of a tour group visiting Turkey and we spent 2 nights in Cappadocia in this charming hotel where the interiors of the rooms are built from carvings in the rocks. The bathroom floors were heated and there was air conditioning and a heating in the various rooms. Breakfast spread was very good and I enjoyed my stay.

"Rooms look nice in pictures, but very different in person-no WiFi in rooms"

2
anavaquer, Eugene, Oregon 29/11/2019

I was very excited to stay in this hotel and it was a tremendous disappointment. First of all the beds are hard as a rock. I guess this is staying in line with the cave motif. Because of cave walls there is no WiFi in the rooms. The room was extremely dark and I kept having to use my I-Phone light to distinguish one black shirt from another. The bathroom was very pretty, but not enough light to apply make-up. The worse part is there is a road that goes between the hotel and the next building. All night long the vibration of the cars going on this road would wake me up. Between the road vibrations and sleeping on a board it was misery. The hotel is a labyrinth of steps, which have a small lip at the edge and are not well lite. I tripped multiple times, but one of the ladies on our tour group actually fell down. The hotel needs to provide better lighting where the steps start and end. The food at the restaurant is very good and the staff provided very good customer service, I just do not think the rooms are comfortable or quiet/soundproof. The lack of WiFi was also inconvenient since it was my nightly means of communicating with the children at home.

"A really beautiful cave hotel indeed."

5
User 21/11/2019

Stayed from 20- 22 Nov in room 401. Indeed a clean and beautiful place to stay. Staff are friendly and courteous.I would like to complement 2 of your staff at the restaurant during breakfast on 22 Nov for helping to keep my belongings for me. I have forgotten to take them during breakfast the day before. Truly professional and caring staff. They should be rewarded.

"Cave Hotel Experience"

5
Jhell P, Hong Kong, China 16/11/2019

Among the hotels we have stayed in so far in our tour, this is so far the best! The accommodation is like any other, you'll feel you're in a cave but in the comfort of a hotel. The ambience is cool, cozy, relaxing and the view! The hotel staff were all friendly and accommodating. The food is great, they provide enough selection for every guests having different preference. This hotel is highly recommended.

"Very cool hotel"

4
trav226, New York City 08/11/2019

This was my second favorite hotel on my Turkey trip out of all 7 that we stayed in. All the rooms are different so it's impossible to convey exactly what you'll get but ours was very spacious and pretty. The bathroom was HUGE with a whirlpool tub and a large walk-in shower. The furnishings seemed old-world victorian which added to the class of the place. Some rooms have fireplaces, some don't. If that's important to you, request it when you book. There's an elevator though it's small and does not go all the way up to the highest floor, for that you do need to take some stairs. Some people complain they get lost here; I did only once. Luckily our room was close to the restaurant so it was not too difficult to find things. The wifi was a bit spotty and the beds hard, I'd say the beds are the biggest area for improvement. The dinner and breakfast are both buffet style. The breakfast was fine, the dinner was lacking but most of these hotel buffets are passable at best. I did like that this restaurant wasn't as bad of a zoo atmosphere as some other places we stayed. The restaurant also has a lovely view of the rocks and surrounding structures, including the very attractive hotel across the street. There is also an outside patio area with chairs and umbrellas. Also when you think of a cave hotel you picture yourself literally inside a cave, but this is more like you walk through a normal wooden door into your room which has stone walls and ceiling. The only part that felt truly cave-like was the bathroom because of it's curved archways and you appreciate the stone fixtures more in there, but again it was huge so no complaints at all.

"Nice Traditional Cave Hotel"

4
ToniaEpi, Αθήνα, Ελλάδα 29/10/2019

Nice hotel at the city entrance overlooking the city of Urgup. Our room (114) had a great view, great ambience, very atmospheric and we only have threecomments. 1. More light is needed in the room and bathroom.It was difficult to find our clothes in the closet and put makeup 2. More drawers are needed in order to place underwear and Tshirts 3. Internet, does not operate unless you are close to the window

"Great Hotel, WIFI needs Update"

5
User 11/09/2019

The property is spacious and beautiful. We stayed for two nights with my family and had an amazing time. The view is amazing and we really liked all the fresh food they serve at the restaurant. We value quality over quantity so we loved the fresh mezes and breakfast. The head waiter Coskun, was very helpful and rest of the hotel staff were friendly and professional. We had couple bottles of local wine at the terrace on top and it is breathtaking. Rooms are very clean and big. The only thing we were not happy with was the WIFI. It is difficult to join and it is slow.

BWPremierCapp, Genel Müdür at Best Western Premier Cappadocia, responded to this review
Dear scarfangel, We would like to thank for your kind review. Volcanic cave structure can interrupt the wifi connection sometimes. We are trying to make better connection in each room with wifi duplicator. We hope to see you again in BW Premier Cappadocia as our guest. Thanks & Best Regards, Ms. Şerife Aşkın Akburak

"Excellent stay with accommodating staff"

5
BursaTraveler, Bursa, Turkey 09/09/2019

We had an amazing time at this hotel. The restaurant manager, Coskun, was friendly and professional. He went above and beyond to meet my gluten free needs and he made our experience better. Hotel staff, room and the food were great. I would definitely recommend this hotel. Great view and wonderful spa are a plus.

BWPremierCapp, Genel Müdür at Best Western Premier Cappadocia, responded to this review
Dear mmayovsky, We would like to thank for your kind review and recommendation. We hope to see you as our guest again in the future. With Our Best Regards, Ms. Şerife Aşkın Akburak

"Nice hotel, Poor Wifi, Big spacious rooms, Good views from terraces"

4
Saswat D, Kuwait City, Kuwait 09/06/2019

We stayed in this hotel from 3-5 June. It is a nice hotel a little far from the market area but walkable. For elders the slope and distance could be a concern. Cons: Rooms we stayed in were very spacious and well maintained. Huge bathroom with a large bathtub. Breakfast area is lovely with a decent spread. Very nice views from the terraces. Room are cool and AC is provided. Beds are comfortable. Pros: Little away from the markets and restaurant but walkable distance for most people. Wifi is poor and extremely slow. Logging into the Wifi was very difficult. Staff is not well mannered and hardly speak English. They are apathetic when you complain about Wifi and do not treat guests with courtesy. I would love to recommend this hotel except for the fact the staff behavior needs improvement. Something to be done about Wifi too.

BWPremierCapp, Genel Müdür at Best Western Premier Cappadocia, responded to this review
Dear Saswat D, We would like to thank for your nice review and comments. Your comments are very important to improve our service. Volcanic structure can interrupt the wifi connection some times. We are trying to make better connection with putting duplicater in each room. We hope to see you again as our guest in the future. With Our Best Regards, Ms. Şerife Aşkın Akburak

"Family holiday"

5
rashidap2019, Pune, India 02/06/2019

The property is beautiful and comfortable. Although made within caves which are very ancient, it does not feel claustrophobic. We stayed in the Deluxe suite which was very roomy. The city centre is 800 metres from the hotel. It has beautiful views with lots of outdoor sitting. The breakfast is good quality and the staff very courteous. Totally recommend it!!

BWPremierCapp, Genel Müdür at Best Western Premier Cappadocia, responded to this review
Dear rashidap2019, We would like to thank for your nice review and comments. Your comments are very important to improve our service. We hope to see you again as our guest in the future. With Our Best Regards, Ms. Şerife Aşkın Akburak

"Our Cappadocia Stay"

4
Shmick71, Brisbane, Australia 16/05/2019

We stayed here for 2 nights in a beautiful spacious room. The gardens are lovely and the staff are very helpful and friendly. Restaurant was great with a huge selection for breakfast. The Head Waiter (Coshqan) made our stay a very memorable one and is such an asset to the Hotel. Highly recommend a stay here.

BWPremierCapp, Genel Müdür at Best Western Premier Cappadocia, responded to this review
Dear Shmick71, We would like to thank for your nice review and comments. Your comments are very important to improve our service. We hope to see you again as our guest in the future. With Our Best Regards, Ms. Şerife Aşkın Akburak

"Room with terrace view is good"

5
Shridhar B, Pune, India 05/05/2019

Hotel recognises the cave culture of Cappadocia in depicting the architecture. Rooms are made like caves and are super spacious. Very large rooms with separate living and bed space. Bathroom was extra large with Jakuzi. Hotel could do well to keep instruction manual for operating Jakuzi. Restaurant was good and served good Breakfast. It had a buffet option for dinner though al a carte was available too. Do not miss the lovely bar with sit out. During cold nights place yourself next to fire place and sip nice local Vine. Do not forget to ask for some nuts alongside which is free (they give if you ask) Market is just 10 minutes walk from hotel which also has lots of eating options

""Wonderful accomodation""

5
User 11/04/2019

Best Western Cappadocia is an amazing hotel to stay. The interior design, history, view and friendly stuff made our trip amazing! We wish to visit again. Wonderful and clean rooms. Breakfast could be better. Thanks to front office staff.

"Great hotel"

5
User 17/01/2019

Stayed here in end of December 2018 - begin of January 2019. A cosy hotel with helpful staff, nice rooms, pleasant spa zone. Breakfasts and dinners are of satisfying quality. Room service is great. Thanks for a pleasant stay!

"One of the best Hotel near downtown Cappadocia"

5
bhatla, Surat, India 11/11/2018

We stayed at Best Western Premier for 2 nights in Nov 2018. From the time we entered the reception we were very warmly greeted by Karaman ( at Reception). He explained everything about the stay nicely. We were escorted to our Cave room. The view was excellent. Dinner and breakfast has lot of choice forepeople of all Nationalities. Once again view from IRIS Resturant is excellent. Hotel has indoor swimming pool, gym, steam and sauna rooms. Staff is nice and helpful. Thanks to Karaman once again.

"Cliffside cave hotel"

5
casey p, Boston, Massachusetts 06/11/2018

Charming, spectacular, lovely cave hotel with terraced rooms. Wonderful service, good food, and delightful ambiance. Many outdoor sitting areas, 2 restaurants, and outdoor bar. Rooms are clean and comfortable.

"nice"

4
790f_rat_, Istanbul, Turkey 10/10/2018

It is a nice hotel with very kind staff. Rooms are decorated simple and looks so warm. Breakfast is avarage. You need to walk 10-15 mins to the center. It has few open air places where you can enjoy your drink with a very nice view.

Vacationer704327, Yönetici at Best Western Premier Cappadocia, responded to this review
Dear Guest Fırat Ö, We would like to thank for your review and comments. Your comments are very important to improve our service. We hope to see you again as our guest in the future. With My Best Regards, Ms. Askin Akburak

"You have to sleep in one cave to see the difference"

4
paulatToronto, Toronto, Canada 02/10/2018

This hotel is built by carving into caves. As a result, no room is the same. in shape and size. Stairs, bridges and winding trails connect rooms and different parts of the hotel. Of course, there is no pool. It is quite a challenge to find your room for the first time and it is easy to get lost if you are not paying attention. The best part is you don't have to carry your luggage while looking for your room. They will be delivered to and picked up from your room. If air condition is your top priority, you better demand one while booking, as some rooms are only equipped with fans, large or small. After all, it will be a special experience to stay in a cave-like hotel room. By the way, it is the only cave hotel in this region that has an elevator, though tiny and cannot reach all levels. The roof top view is excellent if it is a clear day.

Vacationer704327, Yönetici at Best Western Premier Cappadocia, responded to this review
Dear Guest Paul L, We would like to thank for your review and comments. Your comments are very important to improve our service. We hope to see you again as our guest in the future. With My Best Regards, Ms. Askin Akburak

"Clean, great environment, wifi spotty, AC off when you leave room"

4
stovetop1987, Vancouver, Canada 16/09/2018

Stayed 3 nights in the king sultan suite..room 407. It's the one pictured in their website with the hot tub jacuzzi. Room was massive. Decor is awesome. Bedding is odd...the "duvet" is a single Terry towel style flat sheet that is rough. Room was very clean. Even had a basket of fresh fruit for free. Minibar wasn't very cold. WiFi kept disconnecting and we had to call reception to get a new username and password. They said everytime you leave the hotel you need to get a new wifi login...seems annoying. Bathroom had a hammam inside it...again massive. They only give you one key card which you need to insert into the power slot in the wall so AC turns off when you leave the room ..that means when you come back it's stuffy and warm. AC works well otherwise. Would definitely stay again...used BW rewards points to book the room but found out they overcharged and I needed to contact BW to get that fixed.staff were helpful when you ask them for help.

Vacationer704327, Yönetici at Best Western Premier Cappadocia, responded to this review
Dear Guest, We would like to thank for your review and comments. Your comments are very important to improve our service. We hope to see you again as our guest in the future. With My Best Regards, Ms. Askin Akburak

"Fanastic Cave Suites"

5
Lisa w, Boston, Massachusetts 21/08/2018

I cannot say enough about our stay in the cave hotel. We had two suites, both of which were large and came with huge bathrooms. One room had a two person jacuzzi in the room. My suite had a single jacuzzi in the bathroom. I had friends in smaller rooms, which were a bit stuffy. Breakfast and lunch were always buffets which were tasty. We ate all our meals on the terrace to injoy the views. The terrace is also a great place to sit in the evening with a glass of wine. The staff is extremely courteous and friendly. Wifi is a bit of a hit or miss, probably because of the cave walls. Staff was very helpful with getting us connected. I plan to return in a few years and will make this my base for touring Cappadocia.

Vacationer704327, Yönetici at Best Western Premier Cappadocia, responded to this review
Dear Guest Lisa w, We would like to thank for your nice review and comments. Your comments are very important to improve our service. We hope to see you again as our guest in the future. With My Best Regards, Ms. Askin Akburak

"Excellent ambience n staff"

5
User 27/07/2018

The ambience of the place was excellent. We were traveling with teenage kids so we had to take 2 rooms.. I loved my room.it had a jacuzzi inside d room.... The cave like ambience really worked for me. The food n the staff were also very good.. Hussain at d reception was very helpful

"Suite in a Cave"

4
sanjay b, New Delhi, India 22/07/2018

Drove into Cappadocia to the BWPremier as a base for our tour of the region. We were totally taken in by the setting amidst the amazing natural formations all around but the best part was that the hotel was actually carved into the hillside. Our suite was actually a cave. Large and well appointed with a personal jacuzzi, it was perfect. The restaurant provides a selection of excellent local cuisine and a lovely wine selection. Excellent service.

"Awesome place"

5
Noorie6, Amroha, India 20/07/2018

It's beautiful property located in the town of Ürgüp.very close to the town centre. The staff is warm and courteous.they have beautiful rooms.thy serve a wide variety of food in their buffet breakfast and dinner.

"cappadocia travel"

5
donzajay, Mumbai, Maharashtra, India 19/07/2018

travelled to cappadocia for family vacation. the hotel was booked by the travel agent and we came to know about the hotel 2 days prior to our travel. but the blind shot hit bulls eye. good points about the hotel: thumbs up for 1.excellent location - just 8 mins walks from the nearest market place 2. spacious, big & quite rooms with comfortable beds. 3. big & clean toilets with Jacuzzi tub. 4. excellent breakfast spread, you could easily skip lunch after having breakfast. 5 stars for this. 5. good & friendly staff, especially the front office lady who could speak english well. we arrived late and the restaurant was shut. but the restaurant manager quickly arranged for a mezze platter & sandwiches with fries for our dinner. a gesture most appreciated. 6. 24x7piping hot water supply in the toilets 7. view from restaurant is excellent. 8. very well maintained & clean swimming pool, steam sauna & turkish bath. thumbs down for 1. no ac since its a cave hotel. so the rooms tends to get warm in the evening after sun down, but cools down as the night progresses. 2. poor wifi inside the rooms - but am not complaining. a very good reason to keep that damn phone away ;). cheers & all the best to team best western

"Nice place"

5
sretenBG, Belgrade, Serbia 29/06/2018

Very friendly and helpful staff. We had a deluxe suite, spacious with a big bathroom- recommend. Nice view from the restaurant and bar. Close to Gorem where the baloons take off. We had a wonderful stay. The only thing missing is the outdoor pool

"One of a kind experience at a superb cave hotel"

5
Becky_entzi, Kelantan, Malaysia 19/06/2018

The hotel itself is very beautiful, not to mention our suite room which has everything we need on top of comfortable bed, spacious bathroom and a very unique cave room. It is definitely one of our best experience in Turkey! The hotel is also located at a quiet area which allows uninterrupted rest during the night. Very nice view from the hotel and the staffs were pretty helpful throughout! Would love to revisit in the future!

"Great stay"

5
ozzie_i, London 03/06/2018

Clean, friendly and very accommodating. We stayed in a junior suite. The caves keep you cool during the summer and warm in the winter so no need for air con or heating. The breakfast is very varied and the staff on hand to help. Don't forget to ask for the menemen (Turkish breakfast speciality)

"Amazing Rooms"

4
BE2468, Australia 19/05/2018

Oh my goodness the rooms are gorgeous. We were a small tour group and got to see many of the rooms, they are all very different. Be warned however, there are a lot of stairs to get to most of the rooms. The rooms are beautifully appointed with large bathrooms / most seem to have spa bath. The buffet breakfast and dinner was fairly ordinary though. Never seemed to be anything left when I went up, others has slightly more luck, but weren't all that happy with the food either. A 10-15 minute walk from the town centre, easy to get around and the locals are all so friendly.

"Lovely hotel but lots of steps"

4
Merlene N, Cape Town, South Africa 02/05/2018

This was a delightful hotel with friendly helpful staff however there were a couple of us with only one person to assist with the luggage. The stairs were a nightmare as the lift allows limited access. In spite of this we had a lovely time. Dinner and breakfast was delicious with a wide selection and certainly better than many hotels we encountered on our 2 week trip through Turkey. The pool and sauna facilities are pristine however charged extra for. Some rooms were spacious with a 'cave' feel whereas mine felt like a standard hotel room with shower only and on a noisy side. Still recommend.

Best Western Pr... C, Ön Büro Müdürü at Best Western Premier Cappadocia, responded to this review
Dear Guest, It was such a pleasure to host you at BW Premier Cappadocia and we are so happy that you have enjoyed your stay. We hope to serve you again in near future. Best Regards, Gülcan Özel

"Great Hotel & friendly staff"

5
Isabella Xiao F, Malaysia 06/04/2018

I spent two days stay at BWP Hotel. It is a great hotel where I could imagined I was back to Stone Age era living like The Flintstones. The design of the hotel is so classical and each rooms has their own unique designs. We were so excited visiting each others rooms and really amazed by the designs. There is a lovely cat that catches everyone's eyes at the hotel. A good model to take photo with. The staffs of the hotel are very friendly and polite. They will try to help you whenever you need assistant. I highly recommend this hotel and will revisit in my future trip to Cappadocia

Best Western Pr... C, Ön Büro Müdürü at Best Western Premier Cappadocia, responded to this review
Dear Guest, It was such a pleasure to host you at BW Premier Cappadocia and we are so happy that you have enjoyed your stay. We hope to serve you again in near future. Best Regards, Gülcan Özel

"Good Hotel and nicely designed hotel"

4
Promit S, Dubai, United Arab Emirates 26/03/2018

We stayed in hotel for 2 nights. Were eagerly awaiting before check-in to find out what a cave hotel means and were not dis-appointed. Hotel is nicely designed with rooms actually giving cave feeling. Not recommended for people of old age though with multiple staircases and room also being on different levels. Hotel staff were also friendly. Biggest letdown was the restaurant and staff there. Choice & variety of menu as well as food was atrocious. Restaurant staff were always in hurry to close even 30 min before the actual closure. Rating of the hotel has come down only on account of the experience at the restuarant.

Best Western Pr... C, Ön Büro Müdürü at Best Western Premier Cappadocia, responded to this review
Dear Guest, It was such a pleasure to host you at BW Premier Cappadocia and we are so happy that you have enjoyed your stay. We hope to serve you again in near future. Best Regards, Gülcan Özel

"Wonderfully nice"

4
docMalacca, malacca 04/12/2017

As part of a 9 days 7 nights Turkey tour , we stayed 2 nights here. It is really a cave hotel as it is dug into the hill. Most of the good hotels here seem to be of this type. The room is spacious with a jacuzzi inside! This hotel has 4 levels. However the lift goes up till level 2 only. So if one is physically challenged please be aware of this. Had buffet breakfast and dinner. The spread is good.

Best Western Pr... C, Ön Büro Müdürü at Best Western Premier Cappadocia, responded to this review
Dear Guest, It was such a pleasure to host you at BW Premier Cappadocia and we are so happy that you have enjoyed your stay. We hope to serve you again in near future. Best Regards, Gülcan Özel

"A quirky hotel built into the side of the hill."

5
voodoo148, England 25/10/2017

Like most hotels in the area this is built into side of a hill, the rear part of the hotel is built in to a cave. Our room was at the back of the hotel, and it was like living in a cave. with that that said, the room was excellent. We had a large room that came with a bath/jacuzzi, and was very nicely furnished. The hotel is like a little rabbit warren to get around, there is a lift but i wouldn't recommend some of the rooms if you are old or infirm as you do have to do some walking to get there. We only had breakfast there as it is only a 5/10min walk downhill into town, the breakfast was ok. A traditional Turkish breakfast, it was filling and set us up for the day. But for lunch and dinner we went into the local towns as they had a large selection of restaurants.

Best Western Pr... C, Ön Büro Müdürü at Best Western Premier Cappadocia, responded to this review
Dear Guest, It was such a pleasure to host you at BW Premier Cappadocia and we are so happy that you have enjoyed your stay. We hope to serve you again in near future. Best Regards, Gülcan Özel

"Extraordinary Architecture, Beautiful Interiror"

5
Ramsha Sadiq K, Karachi, Pakistan 13/10/2017

We traveled for about 16-17 hours to get there, that too in a minor thunderstorm, but it was all worth it. The hotel was incredibly beautiful with an extraordinary interior. It's also pretty close to a small market area that has some great cafes. The room was spacious and clean, however, it was a bit too dark. I understand that they are trying to create a cave like scene, but it was almost impossible to put on makeup in front of the bathroom mirror. The service was also pretty great. The staff understood English and was very competent. The food, however, was fine. Their breakfast spread was average but their hot chocolate definitely won me over. Will definitely stay here the next time I visit Cappadocia

Best Western Pr... C, Ön Büro Müdürü at Best Western Premier Cappadocia, responded to this review
Dear Guest Ramsha, It was such a pleasure to host you at BW Premier Cappadocia and we are so happy that you have enjoyed your stay. We hope to serve you again in near future. Best Regards, Gülcan Özel

"Ridiculous architecture"

5
Zues1020, Kuala Lumpur 12/10/2017

Been told that this hotel is a cave hotel. It will absolutely not as good as other hotel which is landed building. Imagine, the hotel with dull lighting, spider web at their corner, dusty everywhere, room too hot or too cold and worse part is insect inside my room..... Nahhh that is not even closed at all. This is what we called Turkish hospitality in Land of Beautiful Horses Cappadocia. The name itself is Best Western Premier... and you should know how the room will look like. Mine one was awesome. with Jacuzzi and spacious area at the entrance. Each room will definitely with different pattern. But all with same amenities. Most of the room without air conditioned. One of my boss about to complain upon check-in time. But you know what this hotel have a very good reason why they don't provide air conditioned in those room... its freezing at night and not that hot by day. Good quality sleep here. The hotel is not 100% in a cave and this is better as you still can enjoy sunlight. Good amenities and very organised staff who arrange speedy check-in and housekeeping. The staff are very helpful and good attitude. Nothing to say about the choices of the meals served as this is Cappadocia area. walking distance to Urgup town. nightlife here is not boring at all. there is a night club and disco here too while open air pub open every night till midnight.This is a small hotel but yet can accommodate many at one time. Its famous with Asian tourist. I love to say this is actually a boutique style hotel. and wanted to be here again in future.

Best Western Pr... C, Ön Büro Müdürü at Best Western Premier Cappadocia, responded to this review
Dear Guest Zues, It was such a pleasure to host you at BW Premier Cappadocia and we are so happy that you have enjoyed your stay. We hope to serve you again in near future. Best Regards, Gülcan Özel

"Lovely Hotel - Food not so much"

5
User 05/10/2017

I really loved staying in this hotel. I got a nice big room with a balcony. The staff was super helpful. The Nargile(sheesha) was super awesome both the times I had it. The only down side was the food was not so great and that we had to pay for the indoor pool, gym, sauna, Steam room and Hamam(in one package of $15, but got 10% discount) But the cafe on the 1st floor is awesome. Just loved sitting there. The internet was also good. Would love another trip there

Best Western Pr... C, Ön Büro Müdürü at Best Western Premier Cappadocia, responded to this review
Dear Guest Zohaib, It was such a pleasure to host you at BW Premier Cappadocia and we are so happy that you have enjoyed your stay. We hope to serve you again in near future. Best Regards, Gülcan Özel

"2 days tour in Cappadocia "

4
User 14/09/2017

The Hotel is nice and staff are helpful. We enjoyed the pool and the massage and the Turkish bath. The food is average with not so many choices. The rooms are good quality but need some ventilation every day to change the smell. This is a cave hotel, so you need to expect a cave atmosphere. Wish them all the of luck.

Best Western Pr... C, Ön Büro Müdürü at Best Western Premier Cappadocia, responded to this review
Dear Guest Youseff, It was such a pleasure to host you at BW Premier Cappadocia and we are so happy that you have enjoyed your stay. We hope to serve you again in near future. Best Regards, Gülcan Özel

"awesome"

5
User 24/07/2017

being a hotelier in a 5* hotel industry. yes its not perfect. but, base on rate? it is way above the standard. its quite, safe for a solo traveler like me. complete amenities, clean, staff are polite, friendly and helpful. best cave hotel experience in cappadocia. this place is highly recommended!!

Best Western Pr... C, Ön Büro Müdürü at Best Western Premier Cappadocia, responded to this review
Dear Guest Grace, It was such a pleasure to host you at BW Premier Cappadocia and we are so happy that you have enjoyed your stay. We hope to serve you again in near future. Best Regards, Gülcan Özel

"terrible experience"

1
modaya1, Johannesburg, South Africa 15/07/2017

one the worst hotels i have been to rooms have a very damp smell very understaffed food was not good at all and the hotel is not willing to help guests on their requests we occupied nine rooms at this hotel and even still not willing to help first hotel i have been to that charges to use the swimming pool rooms were not made up very bad experience i will not recommend this hotel

"just renovated peaceful accommodation"

5
Ati01, Melbourne, Australia 23/05/2017

I've been there for 4 nights in May and in frankly it made me feel real cave room experience in all its parts. I had some doubts about it, as it is just renovated and it may have been some negative points and it is accepted for this kind of hotels but they really covered it with their good hospitality with all of the staff. The room, no words other than being georgus with it fireplace, king size bed, decoration, pillows, bathroom with Turkish bath style heater system under the floor. They need to develop the breakfast variety; They can enrich it with more Turkish baked products. Also I would like to state that as refreshing the drinking water is already a Best Western management policy, (I have been four BW hotels) also in room leaflet, it is indicated every day 2 bottle of water and coffee-tea bags are refreshed as complimentary not only in Turkish but also in English statement; Nevertheless, they do not have information, I know they gonna correct it in soonest. Apart from this, everything is perfect. thank you for everything.

Best Western Pr... C, Ön Büro Müdürü at Best Western Premier Cappadocia, responded to this review
Dear Guest Atilla, It was such a pleasure to host you at BW Premier Cappadocia and we are so happy that you have enjoyed your stay. Thank you very much for your suggestions, We will consider everything. We hope to serve you again in near future. Best Regards, Gülcan Özel

"A Perfect Breath For Ürgüp"

5
ZekeriyaSSen, Istanbul 22/05/2017

The area has lovely properties and to come in with new ideas is challenging. But BW Premier Cappadocia has done its homework. The hotel in itself is lovely. A closed club feeling you get the moment you step in. The personnel are extra friendly and helpful. The hotel is like a new born baby everything is in full function and you have the touch of luxury with extra privacy. I stayed here with my family and it was a great lovely experience in every sense.

Best Western Pr... C, Ön Büro Müdürü at Best Western Premier Cappadocia, responded to this review
Dear Guest Zekeriya, It was such a pleasure to host you at BW Premier Cappadocia and we are so happy that you have enjoyed your stay. We hope to serve you again in near future. Best Regards, Gülcan Özel

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