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Best Western Premier Hotel Beaulac, Neuchatel

4.0/5  - basé sur 277 notations.
2, Esplanade Léopold-Robert, 2000, Neuchatel, Switzerland - See map

Style and comfort await you at the lakefront Best Western Premier Hotel Beaulac. Located on the prominent harbor of Neuchatel, the hotel provides stunning views of the lake and is just a short walk from the historic city center. The largest hotel in the region, the Best Western Premier Hotel Beaulac offers conference facilities and meeting rooms and is equipped to handle events, from marriages to board meetings. Serving fusion cocktails and refined cuisine, the hotel features a trendy lounge, restaurant and sushi bar, all with outdoor space overlooking the lake. All guests receive free wireless Internet access and the hotel serves a daily breakfast buffet. And, for a great night's sleep all rooms are equipped with Elite brand mattresses to offer a top quality rest. Whether you are traveling on business or leisure, you can be rest assured that the Best Western Premier Hotel Beaulac is an ideal choice for comfort and relaxation.

Best Western Premier

Hotel Beaulac

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 279 guest reviews
NOTE ISSUED
Excellent
118
Very Good
91
Average
31
Poor
19
Terrible
21
REFER TO NOTICE
Business Business
85
Couples Couples
93
Family Family
41
Friends getaway Friends getaway
32
Solo travel Solo travel
5
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"What a deception!"

1
02/09/2018

This was our second visit to this beautiful scenic terrasse. The first time we waited over 30 minutes to be served (there were only three other tables occupied). Today we passed a very unpleasant guy at the reception area before taking the lift upstairs. We seated ourselves at an outdoor table and after a 20 minute wait we decided that it was time to leave to go somewhere else where the “acceuil” was much more friendly. Come on Beaulac, you need to do much better!! Please do not snob your precious customers,

"Waves - great venue with panoramic views but service needs to improve. "

3
02/09/2018

Waves is the clearly the new ‘in' place in historic Neuchatel. At last someone has had the vision to exploit the rooftop of this lakeside hotel, which has been renovated over many years, and have created a fabulous rooftop terrace venue to enjoy the panoramic and commanding views over Neuchatel town and port but also over the lake towards the Alps. We were visiting Neuchatel for a week and met friends here for evening drinks on two separate occasions. When we were just 3 the service was fine but on the second occasion we were a larger party and getting waiter attention was challenging and ordering a second round of drinks for 10 people took over 30 minutes to deliver. I understand Waves is new and there are a number of ‘teething' issues which need to be addressed; poor service was a very common theme when we discussed this with local friends and colleagues. We did not eat here but the drinks are expensive; but then this is Switzerland and you do get an incredible panoramic view! I look forward to seeing improvements on the service front on a subsequent visit.

"Lovely Lakeside Hotel in Town Centre"

4
01/09/2018

This is a well-appointed Hotel by the lakeside, with outside bar and restaurant area, and a fantastic luxury roof terrace, Staff are very helpful and pleasant, always trying to do their best. The food can be limited especially f you have dietary requirements e.g gluten-free, there were only3 items on the menu. I would recommend if you are in this area - 5 minute walk from town centre and next to a small harbour where there are also boat trips on the lake

"Sweat it out or battle the mosquitos"

2
30/08/2018

This is a highly rated hotel with beautiful views and a hefty price. It was summer and very hot indeed. There was no airconditioning and with wide open windows NO air at all. Completely airless and very hot in a nicely appointed room. THe restaurant is expensive and Sushi is on offer. Relatively poor sushi in fact at a high price. The sashimi was good. The skylounge is new and very expensive, Maid service was spotty-- no replacement toiletries left on subseuent days rather nice place with all the atmosphere -- but honestly there has to be something better in Neuchatel

"What a view from our hotel."

5
27/08/2018

I have been to Switzerland many times but never stayed at this hotel. This hotel was beautiful and the view from our hotel window was breath taking. We had a lake facing room that allow us to look at the alps in the distance. What a view!

"Beautiful Stay by Lac de Neuchâtel"

5
27/07/2018

The Best Western Hotel du Beaulac is perfectly located on the port.. It is close enough to walk easily the noisier center but also close to the best beaches in town. We had a splendid view of the lake (ask for lake view) and the service and comfort were excellent. We visited the Waves Lounge and Bar on the rooftop more than once and sipped great wines and ate lovely appetizers with a breathtaking view of Lac de Neuchâtel. At night the moon over the lake is a sight to remember. Highly recommended.

"Beautiful place with a breathtaking view"

5
12/07/2018

Don t miss out the new rooftop with it's unique design. A jewel in Neuchâtel. All the hotel has been renovated with great style and taste. If you wish a parking slot do not forget to book a place in the underground parking.

"An Anniversary with a view"

5
09/05/2018

I organized for my sister and fiancée who were coming to Neuchâtel for a visit, the hotel, last week, including her birthday. Full satisfaction! From the wonderful superior room with terrace and lake view, where even the fiancée, a busy lawyer had complimentary wifi and business space to work, to the amenities. She is a very picky doctor who travels a lot and onls gies for excellence, and she was really happy! They tried the Lakeside restaurant, she went fo sushi, he for beef of the region. So cool as I am holding a prestidge card from the hotel she was offered a bottle of champagne and cake for the birthday. They also got a transport in the canton voucher, that included lake cruise and visit to wonderful museums, like the International Watch Museum in la Chaux de Fonds, what also allowed her to enjoy Le Corbusier arquitecture. A big thank to the hotel to make really perfect that visit of my sister. María-Elena

"Good hotel with a beautiful view"

4
07/05/2018

I have stayed in Beaulac several times and keep coming back. It is a lovely hotel with good rooms. The lake facing rooms offer beautiful views of lake Neuchatel. Breakfast spread is decent and they have a good sushi bar as well.

"terrible"

1
06/05/2018

The night I was there, there was an extremely loud disco music from a nearby bar. It was absolutely impossible to sleep. I called the reception; nothing they could do about it. Despite an early wake up for work the next day I had no other option than wait until after midnight for the music to stop. The first and most important thing you expect from a hotel is a proper sleep. How shall be rated an hotel where you cannot sleep ? ... Zero ! For that reason it is a place I recommend to absolutely avoid. On top of this, after enjoying the noise from outside at night, you can enjoy the noise the maids do in the morning when cleaning the rooms. Icing on the cake, the maid comes into your room without knocking ! When I complained about the noise at night, I asked to talk to the manager the next morning. Of course such person was not available to talk to me... Instead I had all sort of inappropriate comments from the receptionist, basically saying that they were in no way responsible for the noise, that they could do nothing about it. Not a word of excuse ! Terrible. I told you

"Short stay"

4
12/04/2018

We stayed in Neuchâtel in early April . The hotel is in a great location and the room was fab with plenty of room for our family 2 adults & 1 child plenty of space with beautiful views too. Unfortunately the bar service was extremely slow in the evening and waited for 20 minutes for a drink at one stage! Breakfast was very nice with plenty of options and very friendly staff I would recommend this hotel and will stay here if I visit again.

"Nice Hotell by the lake"

4
07/04/2018

Nice Hotell with a great view of the lake. Good service and nice rooms. Great breakfast! And a soft and nice atmosphere. Great opportunity to go for jogging by the lake. The restaurant in the bottom at the hotel has great food!

"Prime location Lovely Hotel"

4
11/03/2018

Stayed in the Beaulac recently for 4 nights. The staff throughout the hotel are very friendly and welcoming and could not be nicer. I had a suite/room at the front of the hotel one floor above reception. Board was room only and breakfast is optional, I distance breakfast every morning and they have everything you could want. The hotel has a small gym which is fine and a nice bar area with stunning views over the lake, very nice hotel.

"Very good hotel"

5
03/03/2018

Very good business meeting location with good meeting facilities, great view on the lake and the alps and cozy rooms. Bed quality is great, in-room breakfast on time. Nespresso machine with free coffee in the room and some of them with a generous balcony and a couch/sunbed. Would definitely come again, also for private stay

"How to loose you customers thanks to this hotel"

1
23/01/2018

We have booked 3 rooms far in advance for 2 of our major customers to visit Neuchâtel. We received a voucher confirming our reservation. When we phoned this hotel to inform that we would arrive late, they informed us that they had no rooms available despite our booking. Moreover they requested me to send a copy of the voucher, because they did not believe me. I have travelled quite a lot, but this has never happened before. Conclusion: don't book this hotel, because even if you have a confirmed voucher for a booking, you are not sure to get a room!!

Daniel R, other at Best Western Premier Hotel Beaulac, responded to this review
Thank you very much for taking the time to share your experience. Guests' comments are the best way to improve ourselves and to be able to react for a better outcome in the future. We very much regret your unpleasant arrival at Neuchâtel, indeed, we were very surprised of your phone call as no booking was expected for your arrival date but for exactly a month later (in February). These bookings are not handled manually and all reservations come through the system automatically, therefore our request to see your voucher in order to have more information and be able to contact the agency that made the booking for you. Your agency was straight away sincere and assumed their mistake by booking the wrong dates. They thought it was resolved as they had contacted the intermediate agency of this booking (not the hotel directly) to adjust the dates, but this unfortunately was never transmitted to us. We hope this gives you some additional information about this case. We know it won't make up for the struggle and the loss of time even if our receptionist did her best to assist you. Hoping that for your next visit you would contact us directly at [email protected] in order for us to arrange your entire bookings and so be able to offer you our best personalized service. We won't hesitate to make it up for this first wrong impression at Neuchâtel. Thank you again for your time, with our best regards,

"Standard Room, Well Located Hotel"

4
09/01/2018

I stayed only a couple of nights at this hotel, and it's well located and the rooms are cozy. They have an interesting restaurant/bar with a great selection of food, including Sushi. I recommend this hotel.

"Feeling home"

4
03/01/2018

Perfect balance price vs quality when I arrive i'm feeling immediately @ home perfect staff good food ! vieuw on the lake perfect rooms I realy recommend this hotel. fantastic kichen also a sushi bar perfect breakfast

"Cold trip"

3
10/12/2017

I am dissapointed after my 3 nights stay. It turned out that my room had broken AC and even after my official complaints temperature was around 18 C degrees (outside was minus), hence this was not a warm stay. Additionally room 141 was above main entrance and you could have heared people coming back at night. So forget about lake view if you do business there. I will think twice before coming back there...

"Comfortable Hotel, Good Service"

4
11/11/2017

Stayed at the Hotel Beaulac for two nights on business. The staff are always friendly and helpful and the rooms are well equipped and comfortable. The only slight downside is that the restaurant is VERY expensive so I'd maybe advise shopping around for a local restaurant which might be more reasonably priced. Apart from that, it's a great place to stay.

"Nobody likes to leave a hotel and feel ripped off."

1
27/10/2017

Working late and needed a place to stay in city center. Booked a room online. Not directly thru the hotel. When i got to the property i gave my confirmation and was told the room reservation was for the following day. Actually it was for the day i arrived but i was early.As i booked the resv after midnight, i did not notice the changed date. When i arrived October 27th after midnight the front desk explained that the room was booked for October 27th. He said i should cancel online and i explained it was not cancellable but there are plenty of rooms both nights. Well thanks for charging me twice..Would not go back. So much for Swiss Hospitality!

"Standard hotel by the lake"

4
11/10/2017

The rooms are a bit standard. Not luxurious. But they have an amazing view over the lake. The staff are nice but not very helpful. The food is OK some dishes are so good others are just fair. I wouldn't go there again I mean I would prefer to try something new but I would also recommend it especially for those who like a nice view.

"Fantastic Hotel-Great Staff!!!"

5
13/09/2017

We have stayed in hundreds of hotels over the last few years big and small. This ranks with the best of them. The positives: friendly and accommodating staff, clean property and room, perfect location on the lake and walking distance to restaurants, good room lighting, fantastic water pressure in sink and shower, perfect strong wifi, large HDTV with English channels, good breakfast but very expensive at 25 Euros/person, fast elevators, secure bicycle storage if you're traveling by bicycle, comfortable bed, great towels and linens. The negatives: very expensive but, hey, you're in Switzerland where the prices are outrageous for everything. Prices are much more reasonable in Germany and Austria??.

"A nice Hotel at the Lake in Nuechatel"

4
07/09/2017

It is a nice Hotel for business or personal travel. Has a very nice view of the lake in Neuchatel. I like the rooms very much. The business facilities are moderate. It has a good restaurant with mostly European flavor. Other restaurants with international flavor are found in a short distance from the hotel. The hotel is at about 5 minutes or more from the train station. Taxis can be ordered and they arrive after a short time. The scenery is very nice and the town has beautiful old good looking buildings and houses build on a sloped hill. Walking along the lake was a pleasure. If you love a quiet beautiful town then this is it. This town is also famous for watch making and they celebrated the 50th anniversary of electronic watches on Sep. 5th (2017)

"If you'd like to avoid food poisoning, don't eat there"

1
03/09/2017

Rooms okay but food - oh boy I haven't eaten worse food in a long time, if ever. They try to put their own spin on classics, like filets de perche, but the result is a disaster - defrosted tasteless substance with tomatoes from the can. A colleague of mine had sole - inedible as well. I also ordered starter that was supposed to have avocado - well, it didn't. To add insult to injury, the food was clearly spoiled since I had food poisoning on top. Do you think anybody apologized or did anything? Well, you guessed right - of course not. Beau Rivage and Palafitte are way better choices if staying in Neuchatel.

"more care"

3
23/08/2017

i was on the sixt floor and had an "corner room" the windows were dirty and the balcony had so many spider webs it was not comfortable to lean on it. the room was small but nice and the bed very comfortable. restaurant is ok - plates with a flair of nouvelle cuisine - quite expensive - but good in taste and service. the location is extraordinary with a super view (ask for lake view).

"Wonderful Lakeside Hotel"

4
23/08/2017

Very nice accommodations and wonderful staff. Amazing views of the lake and Alps- stunning. Centrally located and many dining options. Hotel restaurant and bar are fantastic. Parking on weekend is difficult but they have a garage that is worth the extra to pay.

"Great service, even better views"

5
08/08/2017

This hotel is located right on the shore of Lake Neuchatel and the views are incredible. 5 minutes walk to city center, good restaurant and an amazingly friendly staff. The rooms are not very big but are beautifully decorated. Pricewise, it is not too bad. This Switzerland after all. You will enjoy this place, it is very nice.

"Truly Amazing"

5
02/08/2017

We were not sure, however when we entered our room and saw the view we were knocked out. Staff were great, car parking underneath that you need to reserve as not many places. Our room was beautiful and as I said the view over the little port and lake were amazing, really could not have been better. The breakfast is also fab, with meats, cheeses and even smoked salmon plus a hot plate. Room had a Nespresso machine so I was very happy. Bedding was great and bathroom spot on. Could not fault to location as you can walk into the town in minutes. Thank you hotel Beaulac for making our trip so special.

"Verry nice hotel"

5
26/07/2017

This is something to be expected from Best Western, but it keeps up the standards of the hotel-chain. They offered us the room for wheelchairs, but even the normal room was enough for my girl-friend(kept in mind that she can still walk for a couple meters). Also the rooms are verry nice and clean. Like every other hotel they charge for a dog, but they even had a welcomming-gift for the dog(fleece-plaid, Some cookies,...) Their morning-buffet is verry nice. Not plenty, but enough. Diner is little bit expensive(kept in mind the price-range of the rest of town), but it's also good.

"Great hotel with fabulous lake views"

5
23/07/2017

This is one of my favorite hotels. The rooms and facilities are super good and the (lake) views are hard to beat. Close to the hotel there are great sites, Chaumont, Creux du Van to name a view. The hotel provides you with a public transport card that enables you to travel the Neuchatêl area free of charge. Highly recommended.

"Very well situated and good value "

4
23/07/2017

We stayed one night on a stormy evening in July. There are 3 parking options. The local underground is pricey for overnight and you would be advised to reserve one of the few spaces available in front of the hotel. Our room was well furnished, the beds comfortable. The shower room was, however, very thought and the shower itself probably the smallest I have seen. The hotel is above the port so plenty of good views of the lake. Given the reason we opted to eat in the restaurant which we would not usually do. The tables on the veranda are tightly packed but you are better there than in the main room which is dominated by large benches. The food was good but a little complicated...our sole presented in the form of a Picasso!! Slept well. Comfortable beds. Breakfast was included and exactly what was needed. Code B&Q 95:5

"Hotel Beaulac: C'est Tres Jolie!"

5
20/07/2017

We were recently on a two trip in Europe, and this was our favorite hotel! The town of Neuchatel is right on the lake. It's visible from everywhere, but you won't find a nicer hotel to stay in. We were there for four days and everything was perfect. The room is comfortable and spacious. We had a junior suite, so it was a corner room surrounded by breathtaking views of the lake and town. The room was immaculate, the service impeccable. The bar is right on the harbor as is the hotel's restaurant, which features a sushi bar and regular dining. You can have breakfast on the patio and see the swans swim amongst the boats. Everyone was friendly without being officious. The hotel is right across from the town's museum which is also worth a visit. You can walk along the lake side too and see the perfectly clean water! Beautiful!

"Breathtaking lake view"

5
11/07/2017

The hotel is literally at the lake shore. Seaside rooms have a breathtaking view over the Lac de Neuchatel, at least when the weather is nice and sunny and in particular the upper floors. The hotel is clean, modern an nice. Breakfast was excellent. The air condition cooled the room from approx. 25 degrees celcius to nice 21-22 degrees in no time. This being the case, there is no reason to leave the air condition on the entire day. The hotel can be reached easily from the train station of Neuchatel. Just take the Funiculaire to the university and then take a 5 mins walk through a nice area close to the lake.

"Interesting showers!"

4
29/06/2017

The best Best Western I ever stayed at! The room layout was unusual and the shower design you had to be careful not to flood out the bathroom taking a shower! Nice and helpful staff! Lovely view of the lake

"great place to stay and enjoy Neuchatel"

5
14/06/2017

great place to stay and enjoy Neuchatel. Very nice- great location. Wonderful terrace to sit and relax. Very close to city center. Rooms have a good size, very clean and well organized. The breakfast was excellent, wide choice of fresh fruit, granolas, hot and warm food. The concierge was very helpful

"Enjoy the silence"

5
30/05/2017

A nice a confortable hotel. Parking place also underground which is very good in Switzerland (Neuchatel). Food is good, quality in services. The room clean, the bed super confortable, the bath was ok, actually no complains. We stayed like 10days and we really enjoyed!

"Swiss Excellence"

5
20/05/2017

Stayed in a large suite (424). We showed up way early and we were still able to check in an use the room, lady at the reception very helpful. Suite was absolutely phenomenal, loved the modern style, everything worked well, three monitors, two bathrooms, very quiet. We had dinner at the restaurant downstairs, you need reservations as it gets very busy, I was hesitant about the sushi but it turned out to be high level, evidently someone Japanese working the kitchen there. Breakfast was wonderful, location is fantastic, just a great experience all around, very friendly staff. Just a not to be careful to reserve your car space in the garage, I think they only have about 8 spaces there. Highly recommended, will return.

"Good hotel by the lake"

4
08/05/2017

Not much to complain about. I stayed for 3 weeks. Small parking but there is one. Sometimes its full so you have to use other parking space very close. I did not have to do it so I do not know if you get a discount. The restaurant "unfortunately" is well placed next to the lake, so its difficult to get a table and it is very expensive. Room service however has more affordable solutions and is fast. Good sushi at the sushi bar. Also usually you will come across the impolite employee, but not in this hotel, Quite remarkable. Suggested place to stay.

"Great stay and location "

5
01/05/2017

The hotel is modern and very clean. We had a corner room overlooking the lake. The staff speak many languages and they were really friendly and helpful. The town is just a minutes walk away, as well as the beautiful lake walk that spans for miles.

"Great hotel"

5
04/04/2017

Excellent hotel near the lake and central Neuchatel. If arriving by train at Neuchatel train station one can take the funicular down to the lakeside (university station) and walk west 400mts. The hotel has been refurbished and has great finishings. Nespresso machine in the room/kettle and water. The restaurant on site is another plus

"Great view, great staff, but..."

4
25/03/2017

The view was awesome, and the hotel was beautifully decorated, and the staff at the hotel were so sweet. It almost deserve all "stars", were it not for 2 things: 1) The lobby smelled awful. Like someone dropped an entire perfume bottle. But it smelled like that all the time. It was a really "fake" smell, like chemical. You didn't want to linger. I pity those working in the lobby. 2) It's so FRENCH. The restaurant at the hotel didn't even have english menus. After this trip, I kinda started hating French people. It's a hotel, be international. But wherever you have French people you have people who wants you to speak THEIR language, and not English. English isn't my native language, but it's the common language of trade, and it's normal to use it for international purposes. But no no, the French don't want to speak the language, even at the hotels... They're so arrogant. See how annoyed I am? Anyway, everything else were great, except for the restaurant, which was SO French that even the servers ignored you.

"Lakeside hotel"

5
07/03/2017

The hotel is situated by the lake so it's really an enjoyable moment to have a lakeside breakfast. The interior design is modern and well furnished. I go to Neuchâtel for work so it's really a nice place for accommodation and recharge before work. Highly recommended.

"Modernised hotel right by the lake"

5
10/01/2017

A rare 5-star rating from me for this modernised hotel just by the lake. The interiors may seem a little overdesigned but our stay was comfortable and, by Swiss standards, very good value. Breakfast was fine, with good range of choices.

"Well-located modern hotel by the lake"

5
07/01/2017

Renovated in 2015-2016, the hotel offers very good modern well-designed rooms. Excellent comfort. Very good breakfast with a wide range of options to choose from. Situated right by the lake in the centre of the city, offers a nice view either on the city or on the lake.

"Perfect hotel"

5
19/10/2016

Stayed for 2 nights in this hotel. Rooms are clean and big enough. Free parking outside the hotel and during your stay you make use of the public transport for free (you'll receive a ticket in the hotel) and you can even rent a couple of bikes for free to explore the city. Breakfast is good but not that luxurious the Susibar however was delicious. Other hotels in the area have higher prices and are by far not as good as this one!!!

"Fantastic"

4
13/10/2016

This is a lovely hotel! Location is in the heart of Neuchâtel right on the lake! The hotel is friendly, bright and clean and the rooms reflect this. They were comfy and the shower was phenomenal rain shower. Had I ask for an iron and ironing board but that was a small thing! Get a room overlooking the lake. One other small issue was you are unable to control the temp of the room in the winter and it was a little too warm for my liking. That being said it was an excellent hotel and I would definitely come back here again. The restaurant linked to the hotel was top class too with excellent breakfast options

"Neuchatel"

5
04/10/2016

A beautiful hotel in a beautiful setting, on the shore of Lac Neuchatel, Switzerland. Staff were efficient, friendly and helpful - our room wasn't ready and they kept our luggage whilst we went for a wet and windy walk to while away the time until it was ready! Unfortunately, we couldn't dine in the restaurant as it was fully booked - general public not all hotel guests, which is a little naughty, particularly if the weather had been chilly, wet and windy! Room service could have been used, but we didn't have dining facilities in our room and would have to have sat on the bed which would have meant we couldn't see out of the window to view the gorgeous lake and the mountains beyond, which, on that evening, were bathed in the light of the setting sun and the remains of the grey clouds. That apart, the hotel is well worth a stay.

"enjoyable stay"

5
28/09/2016

I always stay in this hotel whenever I visit Neuchatel. Location is by the lake, few steps away to inclined railway that take me to main station and situated close to city center Place Pury and big dept store at Maladiere. For last stay (20-24 Sep) I was offered a free coupon to use all transportation in the canton on Neuchatel. We could travel to all regions for free. This is value offer than buying one day pass ticket which is limited to several region only. I used it to go to scenic places, walking trails and visiting friends. The breakfast menu is rather standard, but the laundry service is now speedy than ever. I recommend this hotel to be your top of mind when visiting Neuchatel.

"Beautiful stay & excellent location"

4
22/09/2016

We were very positively surprised by this hotel. We got a triple room with view on the lake, the beds were very comfortable. Breakfast was pretty good and freshly made. Service was very friendly. Location couldn't have been better right next to the marina, very close to the city center where you can find plenty of good restaurants and also not far from the funicular that would take you to the train station to go on excursions in the region. We saw people complaining at reception on the following day but we were pretty happy with our stay. I guess we were very lucky.

"Disco until 4 am"

1
11/09/2016

Spent a Saturday night in Neuchatel in September and the hotel had private party going in their discotheque with the windows open and the occasional drunk yelling out the windows. This was going unti 4am. Impossible to sleep!

"Good for a short stay - nice lake walks."

3
05/09/2016

Checking-in was below average. We requested a non allergy room but it was not given. Had to wait for over an hour to get our room ready. After entering the "Non Allergy" room we found out that the bedding had duck feathers filling. Called housekeeping and had these replaced. Room 136 was very clean and we had a lake view. Breakfast was average and what one would expect from this category of hotel. Restaurant is good and the Sushi bar is also very good. A good hotel for a day or two. Free parking avaliable very near to the hotel and also a big underground car park 50M away.

"Basic room "

4
01/09/2016

Room are not exceptionally nice or probably depending on room type. Stayed at the basic room and find it acceptable. Surrounding lakes offers soothing mood. Walking distant bus station. Getting around is easy to navigate in this small town i guess.

"Comfortable bed in great location "

4
31/08/2016

On the third floor with a great view of the marina and the Lake beyond. Fast free WiFi and a well equipped room are a good combination. The outside terrace where I had breakfast is spectacular . Breakfast is very good and the staff very helpful

"Good hotel in beautiful lakeside location"

5
18/08/2016

This hotel has changed completely now that the renovations have finished and it is no longer a building site. We had a very pleasant stay - the rooms are clean and comfortable with tea and coffee facilities, and the air conditioning provides a perfect sleeping temperature. The rooms are now soundproof (or ours was) and we slept well despite loud music outside during a local festival. It is situated on Lake Neuchatel, which is beautiful and has several small (busy!) beaches, and next to a bike hire facility which is useful as there is a cycle track all along the lake avoiding the roads. The hotel provides you with a transport card which enables you to free transport within the Neuchatel canton, so you can visit the watch towns or countryside without the substantial costs of train fares. It means that you can catch a train from Geneva airport and don't need to go to the expense of hiring a car. The main train station in Neuchatel is accessed by a small funicular train within a few minutes walk of the hotel. The hotel is right next to the town with its restaurants and cafes

"Best view of the lake"

5
16/08/2016

We stayed at this hotel for one night only and they generously upgraded us into a suite. There was plenty of space, modern amenities, and extra toilet, a table with four chairs and beautiful views of the lake. The interior of the hotel is quite dark and modern. The beds were very comfortable and be appreciated the dark curtains because the sunlight of the rising sun would have woken us early otherwise. Parking underneath the hotel is CHF 20.- which I find not cheap, given the availability of outdoor parking space for those who are lucky enough to get one. I'd return to this hotel.

"Nothing special"

3
09/08/2016

Despite having an upgraded room, which was nice and very spacious, albeit rather dark, this hotel was nothing special. The air conditioning barely worked, access to get luggage in was frustrating and no help was offered, plus one of the two lifts was out of order. The one person on the desk seemed busy on the phone. The best thing is the location on the lake which is magnificent. We didn't try the restaurant as we were put off by other reviews on TA.

"Great location"

5
27/07/2016

This hotel has nice lake Neuchatel view and is located a walking distance to downtown and 5 minutes ride to the train station. It is a best western plus, so it has a contemporary basic style but with comfortable feel to it.

"The right to place to stay on a Friday night in summertime :-)"

5
24/07/2016

Booked the hotel to stay overnight on a trip to Lyon. I proved to a super choice, location is a gift, hotel super, room wonderful and a well designed bathroom with a fantastic shower. The old harbor just beside the hotel are housing many small bars, cafés and eating possibilities. On a Friday night it was crowded with happy people, music and friendliness everywhere.

"WOW, what a great hotel and an even better location!"

5
19/07/2016

Our family spent 5 nights here while attending an exhibition nearby. We had actually booked into another nearby hotel but when we arrived we were disappointing and cancelled the booking. We then went hunting for another hotel and found the amazing Beaulac right on the harbour. We were assisted by a lovely front office manager named Joana who could not have done more to help us in our predicament. She helpfully showed us some room options and and they were all lovely. We decided on the junior suite which comfortably fit our family of 4 (with the use of the sofa in the lounge area). All the staff were very helpful considering our very limited french language. A front office staff member named Laura was also lovely and even noticed when I got a haircut! great attention to guest services. Once again Laura could not do enough to help us. I would certainly reccomend this hotel when staying in the amazing town of Neuchatel. We found it hard to leave!

"Business stay at Hotel Beaulac"

4
17/07/2016

I stayed two nights and two days at Hotel Beaulac, located border of Lake at Neuchâtel. I was granted a room at level 6, right in front of the lake - astonishing viewwith decent bacony. The room was very well decorated, with quality materials. The bathroom was perfect, with bath and Italian shower. The bed was king size - very clean, very comfortable. Size was very correct, not too big, not too small, for such a stay. Dinner was very correct, with some very good service. Breakfast was excellent experience, with lots of choices, quality bread and pastries. For the workshop, we used one of their conference room, Nothing negative to say here. Room was large and well equipped. Top service around too. Overall, good to very-good money/quality rate for the town.

"Awesome location!!!"

4
22/06/2016

I was in Neuchatel for the second time and my second stay at the Beaulac. The hotel is wonderfully situated on the shore of Lake Neuchatel and if you're looking to explore the Lake or the beautiful town this place is amazingly well located. Everything is a walking distance and if you need to get back to the Train Station the Funicular is an easy stroll as well. Rooms - Always fantastic, clean and so comfortable. The Duvets and mattresses make sleeping far too easy. Ask for a room with a Lake view. While a balcony would be great....and the Architectural design hinders the view a touch.....it's so fantastic to look out over the Lake and see the Alps in the distance. We had a slight issue with our room the first night and the staff moved us to an upgraded room for night 2 and 3 without hesitation - and no increase in charge for our original booking. Very much appreciated. Food and Beverage - I love sitting on the back patio (overlooking the water) and sipping on a cocktail of choice. The food is excellent and while expensive (hey, it's Switzerland!) it is very tasty and well done. Bar prices are completely reasonable and the service is very good. Other: We didn't use the fitness space......but the staff was very helpful. It was pretty rainy last week but the hotel had umbrellas for everyone. When Taxi's or other assistance was required the main desk got right on it. They could use additional staff at the front desk...but it's a small concern. Price point - while it's one of the more expensive hotels for my family.....it's well worth it for the location, view, and experience. If we make it back to Neuch we'd consider the Beaulac every time.

"Service disappointment "

2
14/06/2016

This is my third time at this hotel and each time I've had the same problem with registration. Despite them knowing I arrive from an overseas flight, they are unable to make any room available prior to 2pm. They point to the rule about check in time. Don't know if the rules are "best western" or "Swiss". Have had other issues in which they've been uncompromising. Really happy I will never have to deal with this hotel again. Otherwise the room is fine

"Nice hotel in beautiful location"

5
02/06/2016

My first time at this hotel. Beautifully situated on the lake, I was fortunate enough to have a room with a lake view. Rooms are nicely set out, clean and comfortable. Beds are good and there is a plentiful supply of in-room tea and coffee. The TV has a very limited selection of English language channels, but hey ho.. Staff were pleasant and courteous. My stay here was brief so I didn't have a chance to try out the other facilities, but I would have no hesitation in staying again.

"business trip"

5
09/05/2016

I have been here a few times before. The refurbishment has now been completed. It is very pleasant sitting outside on the veranda overlooking the marina with a drink in hand. We didn't eat here this time but the food has always been good. the hotel participates in the free public transport scheme as well which is very handy

"Very nice but never again! "

2
23/04/2016

Each person has different priorities, actually, this is a nice hotel! Good rooms, good bed, good pillows.... Say that because I saw two rooms! The first 144 with an uncontrolled heating, minimum 30 degrees!! Without any possibility to lowering it! The second 121, controlled heating but an exhaust fan in my head with an horrible noise! The solution given by the receptionist: ears plug !!!! So that you could sleep!!!! Told me! My question: with this price per night is it normal ???? I am for business and just want sleep!!! ??????

"Highly recommendable!!"

5
21/04/2016

I went with my husband one week for vacations. The hotel is situated in the centre of Neuchatel close to the main points of interest and has beautiful sights of the lake and the Alps. We liked very much the rooms décor, we felt as if we were at home! The hotel staff are extremely kind and they help us to organize a holiday planning so as not to miss any interesting place to visit. The restaurant has also a broad variety of delicious and healthy food. We are planning to repeat very soon!

"EXCELLENCE in every corner (MICE and Incentives, Holidays)"

5
12/04/2016

During the past 4 years I have been using this hotel each time I visited for business Neuchatel, I felt so much and in love with this place, that even I was on business I felt in a continuous holidays all the time, therefore I decided to bring my family from spain once on holidays to experience and they were delighted. I was relocated permanent in the city after a while and I choosed it to be my hosting house for 2 months what gave me a real overview of what hospitality means for them, specially for me, who have been a hotel site inspector for many years, they got the points. As I live now in the city I followed up in details their restoration project and I must say a "bravo", as the quality, design and functionality have been planned in detail to make the most excellent lodgemente in the city, superriour to the 5 stars ones in town, by keeping that very well know service and quality that they have from the old times. Rooms are well isolated, modern and with very neutral and charming colours what make them polivalent for business or holidays, the suites are a treasure when you come with your family and friends! Regarding to food, oh la la !, the restaurant quality is top, fresh fresh fresh!, with big quantities, tailored food that combines the very tradition and seasonal dishes with the new tendencies, food for all!, I come often to eat there, this time will be next Saturday to show my German and Spanish friend who are visiting me how great is to eat in this lively elegant place by the lake with really reasonable prices for the quality. Sushi bar is also gorgeous, watching the fooltball much with lovely swiss wine recommened by Florian the metre and some Sushi is a must in town. Regarding to MICE, I have done plenty of events during the last year, and I was impressed by the dedication and level of perfection that everybody had each time I requested, they make my life easy!, Thanks Mr Maxim the GM, Mdme, Laurance from Sales thanks to whom I knew the hotel for the first time, Florian to always make the restaurant a gift for me and my family and friends, Boel for keeping my scandinavian background alive and the most and best organized events, thanks Anita from reception to be my Spanish angel in the middle of my international meetings when I alsmost forget my mother tonge, thanks to all to make me feel home! Last tip: rooms with a view to the lake are atonishing, but if I choosed many times the ones with a view to the city..., it might means this city has something to feel and see! For further information about Beaulac or Neuchatel, from a Spanish lady who felt in love with the city and this place, please contact me [email protected]

"Neuchattel Best Time at Best Western"

5
30/03/2016

This is the best place I have stayed in a long time the room I had was on the 6th floor and had a terrace looking over the lake. The lake had fog on it for days but when it cleared I was able to see the mountains. The bed is up on a higher level which made the bed seem royal. The room was cleaned everyday and very clean, everything is new, Chocolates on my bed stand each night. I can't wait to return and I would definitely stay here.

"best location, comfortable "

4
20/03/2016

Perfect location, at the port, view on the lake, easy to reach, friendly staff, nice rooms, fitness room with professional equipment, outside terrace, breakfast buffet is average, good when offering off-season rates.

"Good one!"

4
11/03/2016

A nice hotel, right in the centre. Good staff, nice restaurant too. Some rooms might be smaller than others, so worth to ask first. Some has also a beautiful lake view... Parking is a bit limited, you might need to use the paid parking spots in the vicinity. Prices are aligned to Switzerland...

"Lake view room of 4th floor delightful"

5
21/02/2016

Newly refurbished rooms with free wi-if, new high resolution TV/monitor. Very smart decoration. Large bathroom, big bedroom (for a hotel). Reception ok. Waitresses at breakfast could do with lesson in taking care of guests (their attitude sucked). Dinner in the hotel poor because at 70% capacity. Hotel very helpful providing support for extras like flip chart to the room and monitor cable to plug TV into laptop. Shame about one duvet per size of the double bed.

"very nice lakeside hotel"

5
09/02/2016

I haven't been here for 8 years and it was nice to be back. Best Western now own it and are extending it by adding more floors and refurbishing it internally. The rooms are comfortable and clean and there was no noise while I was there although i arrived late and left early. The location is great and you can pay a small premium for a lakeside view. Used the restaurant for an evening meal and breakfast. The evening menu was varied and the food well presented and tasty. Plenty of choice at breakfast. The staff were friendly and welcoming

"Nice room with beautiful view on the lake"

4
09/02/2016

Good hotel recently renovated, we booked a superior room with view on the lake. We woke up withe the sun in our faces. Beautiful mountains in front of us. From the hotel into the city of Neuchâtel is just a few minutes walk.

"Nice hotel with great view"

4
06/02/2016

I have stayed here for 2 nights in January, the overall environment is nice. The room is very clean and staff are polite. I also used the gym during my visit, it is clean and well maintained with basic equipment. The only shortage during my stay is the light in the room. It is not as bright as my expectation, for business purpose, I do need a bright room with sufficient light to do my works. In general, I really enjoyed my stay at Beaulac, and I will stay here again if I got another chance.

"Average hotel on good location"

3
23/11/2015

I stayed during the renovation works in this hotel for business travels. The rooms are big and had a nice view on the lake. Hotel staff is nice and helpfull with recommendations for diner and some shopping. Breakfast is extensive.

"Very pleasant weekend break"

4
12/11/2015

Stayed here 14-16 November 2015. My son purchased it as a birthday present and we had a lovely weekend. On arrival, we were upgraded to a deluxe room with a spacious terrace with a beautiful view of the harbour, boats and lake, The weather was great. The room had been renovated and could not be faulted. We had tea and coffee making facilities. As we were there Saturday and Sunday, there was no noise from the ongoing renovations. The breakfast was good and we could eat outside - plenty of choice. It's a 5 minute walk into town and we ate out there. Friendly hotel bar, helpful reception. Really enjoyed our stay and especially the lovely room & view.

"The renovations are still a problem at this hotel"

3
11/11/2015

The hotel is improving with the renovations taking place, but there is still scaffolding outside and work going on within the hotel. The builders arrive and commence working early, so it is not the hotel for a lie in! At least the lifts are now running though not finished. Our room was comfortable, but we struggled a bit with the new shower - turning it off mainly - and there was a permanent buzzing noise. Breakfast was good with lovely views of the lake, and the staff friendly.

"Stayed for week-end in October"

2
03/11/2015

We stayed here for a family week-end. The room we booked was a waterfront suite. Lovely room but we were surrounded by scaffolding and workers beginning at 7 in the morning. Air conditioning/heating units and cable television did not work. Booked a 4 star room, paid 4 star rate but not 4 star quality while undergoing construction.

"Call first!!"

3
30/09/2015

Well at the moment I am lying in bed sick as a dog (which is probably making matters worse) listening to the most irritating tapping coming from the room above me & the whole hotel seems to be shaking from the use of the sanders, power drills & impact drivers!!! The whole hotel is under renovations!! The back & sides of the exterior are surrounded by scaffolding, every floor has carpet missing, unfinished rooms, loud sanding & just general building noise and with workmen randomly here & there! Some of my friends rooms are unfinished with skirting missing, wiring & paint work to be completed. The website states the restaurant is closed with no reason, well this is it! So is the bar & the kitchen (which was deceptively/weirdly left out when we were told of the bar & kitchen opening times upon checkin!!) It is completely obvious the owners, rather than shut down a floor at a time (and actually finish a floor at a time limiting the noise/discomfort to patrons to a floor at a time!!) have tried to keep this hotel at full occupancy as much as possible without informing its customers at all of such a huge renovation! We are in a group with 7 rooms which were only booked 2 months ago & confirmed a month ago. There is no way the construction on this building had not already started & it is so disappointing that in such a beautiful city & definitely part of the world we feel greed has ruined our stay! There was no mention at all of such a huge overhaul to the hotel when booking, and it's obvious why. I doubt highly if we were informed about the level of work going on if we ever would have stayed! The rooms & hotel will honestly be amazing when finished which is one positive note! A lot of money is obviously being spent on this hotel & it will be a pinnacle on the wharf when completed! The rooms on the front have opening windows but the view is somewhat obstructed with concrete pillars from ground to rooftop that we were wondering what they are actually for & if are going to support balconies for their worth?! The finished rooms are beautiful with comfortable beds, mini bar, kettle and are spotlessly clean. (They are just finished so probably has something to do with it!) definitely ask for a room on the higher floors (there are only 4 anyway) facing the lake. The sunrise & sunsets are spectacular! We were really looking forward to a drink in the bar over looking the marina which was glistening when we arrived yesterday & would recommend if you should choose to stay here in in least 6 months to a year!!

"A building site that claims to be a five star hotel"

2
23/09/2015

Arrived as part of a group on 20 on Friday 18 September 2015. Much of hotel encased in scaffolding. Temporary entrance with loose handrail displaying 5 star credentials. No bar or lounge . Temporary Dining room accessed past scaffolding appeared to be a balcony encased in plastic. Dinner a very limited buffet, quite understaffed which was almost inaccessible because the chars were so closely crammed together. The room was OK, but corridors leading to them unpainted, very dusty and half carpeted. Workers still drilling loudly, and to cap it all a wedding party that celebrated loudly until 040o0. I felt sorry for the staff working in these condition and having to front angry customers . I am sure it will one day be wonderful, but Hotel Beaulac should not have been trading in its current state. Avoid like the plague for now

"Pleasant business trip"

3
09/09/2015

I've just passed one night @Best western in Neuchâtel. It was not that impressive and hotel "under maintenance" ( upgrade rooms and structure). Considering all factors (price, location,rooms,breakfast)…its a good place where to sleep and stay for a business trip.

"Not a bad place to stay! "

3
02/09/2015

The room is nice and clean with a comfy bed and great internet access but they've been doing constructions in the hallway from 7am to 8pm! The shower is so tiny and small with no light on top! The breakfast is free and ok. Don't eat in the restaurant, the food is not good and it's too expensive! In general it's in a great location and close to the old town!

"Under normal circumstances a good choise"

3
01/09/2015

This is a modern, traditional 4 star hotel. The hall and the rooms are what you find in most hotels in this category. The position is, however, very good, so spend a few francs more and take a lake view room. The area is also very quiet, but still in short walking distance from the old city. What is not acceptable is that the hotel is under major reconstruction and they rent out the rooms as if everything is normal. The re/construction is possibly going to take many months, so you are well advised to check if the construction is still going on before you book your stay.