Best Western Hotel Paradiso,  Naples

4.0/5  - based on 883 guest reviews.
Via Catullo 11, 80122, Napoli, Italy - See map
+39 081 2475111 +39 081 7613449



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Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
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The Best Western Hotel Paradiso is located in one of the most enchanting areas of Naples, the charming hill of Posillipo overlooking the magnificent gulf, the Vesuvio and islands. The hotel is well positioned, just a few minutes from Mergellina Harbour, where you can take the hydrofoil to Ischia, Procida, Capri. Elegantly furnished rooms, most of them with balcony and view over the gulf. At the nice terrace restaurant Paradisoblanco on the top floor, with panoramic view, you can taste the savory local cuisine. Possibility of accommodation in room only (breakfast excluded). 10% national VAT included. Local city fee is 3 EUR per night per adult over 18 years old. The additional fee is excluded and it will be paid directly at the hotel.

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Room 1

Guest reviews

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based on 883 guest reviews
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Sleep Quality
Best Western Hotel Paradiso,Naples
  • 5
    « What a view »

    Fantastic view from rooftop terrace, reception very helpful on points of interest and transportation, quiet & clean room, Antonio & restaurant staff professional but friendly. We would stay here again.

    « Few days stay in very comfortable hotel with spectacular views of Naples »

    We had a quiet room (2nd floor) with a sea view - it was comfortable and clean, not enormous but had its own balcony. The staff were always friendly, and keen to help. The most stunning feature about this hotel though is its roof terrace and the views from its main dining-room. They are wonderful. On clear days you can see right over the Bay of Naples to Castel dell'Ovo and on to Vesuvius. Would thoroughly recommend this as a base for anyone visiting Naples. It's very peaceful and not far from the funicular which will whisk you down the hill to the bay ... or taxis are always an option.

    « Great view. »

    This BW hotel is far from the maddening Naepolitan traffica and offers a spectacular view of the gulf & Vesuvius. Best rooms facing the sea are on the 4th floor. Classic/elegant non thrill hotel, rooms not big but confortable and most have balconies facing the sea. Bathrooms tiny. Clean, amenities so so, brakfast poor in variety: mosty delicious mini sfogliatelle (excellent) cornetti, etc. Sleeping quality high apart very stiff (to my taste) pillows. Staff efficient and curtious.

    « Fabulous views, good breakfast, too noisy though and too far away from the centre »

    My husband and I booked a room overlooking the Bay of Naples which was a fabulous view. Unfortunately our room was directly below the dining room so it was quite noisy, especially on Monday night. I was fast asleep when I was wakened by very loud, live music at around 10.45. It felt like the singer was in the room. I complained at reception and the music did seem to quieten down for a while then it would suddenly get louder. It was impossible to sleep until it ended at midnight. The hotel should warn guests that certain rooms are not suitable if you want a quiet night!!! On the plus side, the breakfast in the dining room over looking the bay was very pleasant and the cappuccino (order from the waiter) was the best I've had.

    « Good and bad »

    We are a family of five so we booked a sea view room for us and a slightly cheaper rear room for the kids. Our room is fine, there room smells of drains. The hotel solution was perfume. Dining room and evening drinks has a spectacular view. A bit of a walk especially when the funicular closes at 10pm but fine for a short stay

    « Great view! »

    Don't miss the breakfast served on the rooftop, worth it for the view of Vesuvius. Rooms are clean and comfortable. Bellman and concierge are always ready to help. Be prepared to take a wild taxi ride up and down the hill.

    « a view to die for »

    I booked at the best western paradiso because of the view of the Naples bay.. from my room, I could see the bay and the double headed Vesuvius and soma. the bay was accessible from the hotel via a funicular, which is a short walk away. breakfast was good... though the hot chocolate was erratic .. good on some days and terrible on others. I even had dinner at the restaurant on some days.. the view of the bay from the restaurant is spectacular. all in all a good stay.

    « View »

    Unless you are fit, use a car or taxi's this hotel is not for you. The staff don't speak English and are not that friendly. Breakfast was very basic. The only hot item which never changed in 9 days was scrambled egg. There was a kettle in the room but having boiled the water and looked in the kettle there were white lumps in the water which could have been from someone boiling milk in the kettle. Staff didn't wash mugs or restock items. Room 307 has an amazing view.

    « Soon much better than in the states »

    Every Best Western I've stayed at in the states is OK at best. This hotel was leagues above all those! There's a fantastic rooftop restaurant with amazing views over the Bay of Naples. The front desk staff is very helpful and attentive. The rooms are spacious and have the same wonderful views.

    « Pretty decent »

    We are a couple Americans staying here for a few days on our honeymoon. This hotel is what you make it, and if we were spending a lot of time here we would probably be disappointed, as most things (cafes, bars, shops) on the hill close around 7:30. The good: The morning/afternoon staff is very accommodating. What they lack in full English understanding, they make up for with an actual eagerness to help. Breakfast was nice. Also good: the views from the restaurant/bar. The rooms are decent size and housekeeping is both great at cleaning and honest. We accidentally left our safe open all day yesterday (with drivers license, $80 cash, travel docs and and iPad.....stupid) and it was all there when we returned. The not so great: inattentive lounge staff before restaurant opens, no view on 1st floor, solarium was nice but not well kept for our stay. Also, taxi fares will cost 12-15 euros per trip to train station/hotels for Pompeii/Capri tours. Gets pricey. Overall, we would stay closer to the city center next time but there is no denying this is a nice, clean hotel with a staff that cares, though they make got struggle in a few areas. Napoli in a nutshell: not nearly as touristy as Rome, but it has a beat and a soul of its own. Good luck!

  • 1
    « Room, Restaurant and Staff »

    We booked a triple room for 3 adults but the room we received was double with an extra bed squeezed in. The only storage room in the room was a small double wardrobe. Outside the room was a cage housing approximately 5 or 6 budgies and these birds were very noisy from 4.30am onwards. The restaurant where breakfast and dinner was served was out in the open with a magnificent view of Naples. Unfortunately, guests had to deal with several pidgeons flying, and landing, walking and taking food from tables where guests were eating - Surely management should consider ways of ensuring these birds are not allowed anywhere near food is being served.

    « Fantastic Service »

    If you stay in Naples you will find the service at this hotel above most hotels. Right from reception to rooms to the fantastic bar and restaurant service we can say we found all to be of a high standard. Should we return to Naples we will stay here. One word of caution, there is no need to park your car in the parking garage across the street. We parked for 4 days on the street with no issues.

    « very good location good view friendly staff »

    Public transport is very important but it is not understandable if you are not italian. but you should get those information at reception. there is cable bus who goes directly to the hotel and it costs 1.80€ in one way

    « A bit disappointed »

    My partner booked a long weekend away in Naples for a birthday surprise. The main reason he chose this hotel was because of the roof top bar/terrace with views over the Gulf of Naples. We were extremely disappointed to be asked to leave the bar on 2 out of our 3 evening's stay due to there being private parties booked - we didn't bother trying on the third night! We didn't find the male receptionist on our night of arrival very friendly, although the lady who was there the following day was much more pleasant. Our room was very nice and clean and the air conditioning was amazing and really needed! My partner had paid extra for a partial sea view which I recommend otherwise your view will be the back of an apartment block! We didn't eat in the hotel so I can't comment on the food. The hotel is quite a distance from the main town and if you want to walk it is down (and back up!!) a steep hill - certainly not for anyone with mobility problems. There is a funicular railway which is only a 5 minute walk from the hotel and the trains run regularly but stop at midnight I believe. It's difficult to say how much a cab into town will cost as we were charged vastly different amounts each time we used one! I totally recommend a day trip to Sorrento which is absolutely beautiful and definitely somewhere I would like to return to in the future.

    « Great View....not so great location »

    Just spent 3 Nights on our honeymoon at the hotel. The view of Naples is absolutely amazing from this hotel. The hotel's location is in the middle of no where, up a very high hill. First night we arrived we walked down & up the hill, took around 30 mins with breather stops (it's steep) However, on second day we located a cable car and the stop was only 5 min walk up the hill from hotel. Tickets were €1.50 each way (coins only) Trams every 10 mins - saves walking that hill. Purchase your return tickets at the stop because no machine at bottom station. Don't buy the trips to Pompeii as its a lot cheaper and easier to do yourself. Cost us €5.20 return train ticket from Napoli Mengellina to Pompeii. Takes about 1 hour on train. Entrance to Pompeii ruins €13 each including site map & guide book. Overall hotel was clean & tidy. Staff were pleasant and view spectacular but really is in the middle of nowhere. Restaurant food ok...but overpriced for what you have.

    « Summer vacation »

    I nknew this was not going to be good when the GPS couldn't find the exact address to the hotel so I picked 9 instead of 11 on the number, got me there. Reserved two connecting rooms for a family, we were supposed to be 4, but ended up with 3. The reception tried to give me one room with an add on bed instead of the two rooms, and when I got the two rooms they were not connected, and all of a sudden the guys English got really bad, so I let it be and kept the two rooms, without a view. In one room the air condition worked great and the other barely cooled the room, no help from reception. The one great thing is the restaurant on the top floor overlooking he Mediterannean Sea, beautiful sight, this is also where you eat breakfast. The menu for dinner was limited and average at best. They had Sea Bass on the menu which actually is Branzino which is the European Sea Bass and not the Chilean Sea Bass most people in America would be accustomed to. It was OK we also had the Salmon which was full of bones, terrible, the fried squid and shrimp was ok. If you drive the garage is about 50+ yards away and it is extra and not included in you room, when you leave you can't drive to the front of the hotel, the one way is in the opposite direction. The location is a long walk down to the water front, then a steep walk up hill back to the hotel, so if convenience is a priority this would not be a hotel for you, if you are looking for a view make sure they guarantee you room with a view, otherwise you will see the back of a building I front of you and nothing else. And from what I could see there only are a few rooms with an actual view of the coast line. If you need to go into town or the port or airport they do offer a shuttle for a fee around 20 Euro. Probably my worst experience ever in Europe in he last 30+ years.

    « Excellent Stay »

    We stayed here for 1 Night in between our Rome trip and Positano stay. I was very happy that we did this, as we would have missed out on a beautiful view of the Waterfront and mountains. We decided to stay in Naples, as we had a tour booked in Pompeii. The hotel staff was so friendly and accommodating. They spoke great English (but we speak Italian so it wasn't an issue for us) We stayed on the 2nd floor with no view, but didn't mind, as the Views from the main baloney was absolutely breathtaking. We parked our car in a nearby underground garage which was great! As we had a bigger car and did not take out all of our luggages from the car. The room was big and the bedding was so comfortable. The bathroom was stunning and the shower was so amazing for Italy standards. I would definitely recommend this place and would most certainly stay here again.

    « Breathtaking! »

    Hotel Paradiso is a beautiful hotel situated in the most magnificent location in Naples. I have visited on a couple of occasions and would most definitely recommend it to anybody who is visiting this amazing city. It is a fantastic location, overlooking the bay of Naples, but very close to the city for sightseeing. The hotel has a fabulous restaurant and terrace with stunning views. The staff are extremely helpful, friendly and professional. The bedroom, although not having a view of the bay, was clean, spacious and well equipped. It is suitable for families, couples and even, like myself, visiting people in the area. I would highly recommend it to anyone who wants to visit this amazing area staying in a really lovely hotel. Thank you!

    « Far from the center, no transportation and bad reception they did not regonize my voucher »

    I had a terrible experience with this hotel. I got there on June 30th all alone and they did not recognize my voucher and said literally to me (This confirmation number means nothing to us). It was 10:00 pm, late at night, and the person who was the repecionist made me feel bad as I was using a voucher what would mean nothing to them and saying also that I had no reservation at all and I did pay all in advance. He also said to me that did not even know how much it was. Fortunately in Brazil it was 5 hours earlier and my husband could contact the travel agency (the biggest one in Brazil) and so they said everything was ok. Later on they told me they had found my reservation in a different system (what makes no sense at all, why they would have 2 differents systems?). The voucher was correctly. By the way it was my birthday and the first thing I told them when I got there was that it was a important day to me. And so I had this terrible experience. Plus it is far away from the center and from the monuments. It is in the top of the mountain and you only have a good view if you stay on the third floor of the hotel, which I was not. I do not recommend at all.

    « Cosy! »

    Just returned last week from our trip booked via Citalia ( 26-30 June). Citalia describes the hotel room with ' stunning views ' as being available. However, these rooms are not available via citalia. So be warned. YOU WILL NOT GET A ROOM WITH A VIEW OTHER THAN THAT OF A STONE WALL VIA CITALIA. Best Western Paradiro is located half way up the farside of the mountain. Acess to the hotel is via 4th floor ( top) and rooms are on 4th floor down to first floor. The rooms on the lower floors can only be described as claustrophobic. The bed (single) or two put together to make a double. The single is barely large enough for a petit built person, so if you aren't petit - be ready for uncomfortable nights. The Air con is like a tractor running and even at max - barely affective. As for the shower room, stretch your hands and you will touch the two opposite walls. So, hotel isn't the best as its name suggests. The staff however was helpful and can't be blamed for the hotel's condition or room sizes. Breakfast and restaurant is OK, the view is stunning. Location wise, the hotel is definitely on the wrong side of the bay for sightseeing tourist. It is either a funicular (cable car) or taxi to/fro to the town. Tourist sights / Day trips: In addition to dozens of flights arriving at Naples, there are daily 3 cruisers and their tourists. So in peak season (May ? Oct), all Naples and surrounding sights are overflowing with tourists. Pompeii and Vesuvius are both fabulous. As with any guided tours be ready to be rushed and herded like cattle. If time is on your side, suggest you make your own way to both on separate days (trains from Naples to Pompeii station), then buses from station will take you to Pompeii or Vesuvius. Walking up to the Vesuvius Caldara is a must ? wear proper shoes and for those with walking / knee issues, take a walking stick. Amalfi coast self-drive is for the brave only, better to take an organised day trip. They do stop at beauty spots and you do get time in Amalfi. Capri ? take one of the many ferries/ hydrofoils across from Naples to sea port to Marine Grande on the island. Buses to go up to Ana Capri and Capri are miniature and queues long. At anaCAPRI, the chair up to the top and view around Alex Munth's ? San Michael' ., are the top attractions. Make time for castle del ovo. Though it's an empty site, it's a stunning castle and views are fab. .

  • 5
    « Lovely hotel, friendly staff with the most stunning views »

    We opted for the family (adjoining) rooms at Hotel Paradiso. Essentially, a locked door placed near the end of hotel corridor with two last rooms behind. Each with own keycard entry, or you can leave open as the corridor door key is yours. A clean, pretty modern, well equipped hotel. Our room had a balcony overlooking the bay of Naples with the most stunning of views (day and night), watching the sail boats, yachts, ferries and cruise ships roll in with Vesuvius in the background. I never tired of the view. Breakfast is continental. There is scrambled egg, mini sausages and the usual selection of bread, pastries, fruit, cereals, yoghurt, juice and coffee etc. Still vey filling and sets you up for the day ahead. Free Wifi was available throughout the hotel: Not so good in our room but strong signal from corridor, kids room and all public areas. Would I come again, definitely, the views are stunning and hotel staff are very friendly. They also arranged our taxi from the airport for 45 euro for a minibus. Chap was in arrivals with a board displaying our name. We had the last flight into the city, so was a bonus just to get there quickly and safely. Getting around - The route to the seafront/shops is a very steep winding road and staircases if walking. Much of the route we took (quick route) past San Antonio chapel had no pavements and is very tight hairpin bends for cars. Be careful on foot, the roads are cobbled, the drivers and riders do not conform to the safety rules of the U.K. The bonus is that the fruit shop at the foot of this route to the bay, sells large water for 50c, 3x cans Pepsi for 1 euro and does local wine (bottle) for 2 (euro), if you're game enough to tackle the local moonshine. You can avoid the steep climb by taking the funicalore (cable pulled train) for 1 euro each way (keep your coinage for this as ticket machine only on downward) to Mergelina. We mostly used this for the uphill only. The S.Gioacchino stop is only a few mins walk up from the hotel. From Mergelina you can catch a ferry to Ischia (quaint island with lovely beach within walking distance from port). It was just under 20 euro each way//adult. Walking 5 mins along the road (from funicalore) you can reach the Mergelina metro for a train to Naples (Garibaldi), from there you can connect on the local Sorrento line to Vesuvius or Pompeii Scavi. The total journey cost 3.20 each way, so relatively inexpensive. The heavily graffitied Sorrento train can be very busy and you may need to stand. Keep your valuables guarded. If visiting Pompeii, show your EU passport and under 16s are free. Students are half price. Also, there is often a queue at Pompeii Scavi station for the 50c loo, the ticket office is 100yds along the road with free facilities. One last thing, local drivers and riders are on their phones constantly, I've seen riders on scooters carrying dogs, young children with no helmets and in one case a 32" boxed LG TV and bag of potatoes. It's nuts. They have little regard for red lights and crossing the road can be a challenge. Watch the locals cross at zebra crossings, they just go for it. Some vehicles stop, others whiz around them. Personally, I'd like the city to curb graffiti, ban smoking in restaurants and improve road safety. Take note Napoli. The hotel has one of the most scenic positions on the hill. It is a beautiful part of the world and I'd certainly have no issues in returning.

    « Wonderful time in Naples »

    It has been a great experience, enjoyed every minute of our stay. Lovely rooms, great location (a bit up high but views were worth it). I can definitely recommend Hotel Paradiso, staff are great and very helpful too.

    « Business »

    I picked this hotel as the Best Western chain tends to be associated with reputable hotels and good service. There was no denying the setting was beautiful but staff members were rude and obnoxious. I attended on quite a high profile business trip and found the reception team extremely condescending particularly each time the safe broke. I was a young female travelling alone, and I'd have thought this would have meant they would be helpful for example be accommodating in my requests to order a taxi but no such luck. I definitely won't be visiting again!

    « Room with a view »

    Great terrace overlooking the bay on Napels, Very good lunch during our business review meeting. The meeting room was a bit small for our group but that worked our fine. My room was nicely renovated and overlooking the bay as well. Friendly and supportive staff.

    « Pleasant stay »

    From the moment we walked in to leaving the staff were excellent we could not fault there service at all. The advice about Naples (not wearing expensive jewellery while out) the best places to eat - sorbillo pizza the best I've ever had and the day trips they can sort out for you where very good too. The continental breakfast was excellent although the coffee machine rarely worked but that was a bonus as the waiter made fantastic coffees for us while singing to himself. The evening food in the restaurant was delicious even though the room was compact as there was a function in the main room. The hotel is a bit out of the way but the train station is less than 10 minute walk the views from the hotel of Vesuvius and the bay more than make up for that. Overall it was a very pleasant stay.

    « Great hotel with the best views in Naples »

    Booked this hotel after reading trip advisor reviews and it did not disappoint. The hotel is a bit out of the centre of Naples but this didn't bother us at all. Rooms and bathroom clean and comfortable. The hotel had a lovely terrace off the restaurant and the views were amazing. Breakfast was on the terrace so a good start to the day. Breakfast was the usual and good coffee. Dinner at the restaurant was also really good. We found a little wine bar across the road that was good for a light dinner or snack if you'd had a big lunch and didn't want to go into town. Staff were very friendly and helpful

    « Not very good »

    After our holiday travelling around Italy we chose to stay here at the end or our holiday to have a "luxury" last night. Our first impression of the hotel was "nice view but what is there to do". It's pretty far out of town and the hotel only has a roof terrace to offer some leisure which is a bit rusty around the edges. The staff the nice enough and the food the restaurant sold was very good and that why I gave them 2 stars. After this there isn't much to shout about and I would recommend staying somewhere else if your looking for somewhere in Naples. This place is very over priced and feels out dated and like I say stuck up on a hill miles away from anywhere. On our second night they hosted a wedding. This meant that the only nice leisure area was closed and for dinner we where shoved in a side room to eat. This was okay but after we got back to our room we were kept up until 2 in the morning hearing banging and scraping on our ceiling and after asking at the desk to keep it down that just said there was nothing they could do. I feel this is unacceptable for a 4 star hotel and can't understand the rating myself having worked in the hospitality industry most of my life. Having returned home we got in contact with best western the try and resolve this issue but they didn't seem to care, we just got insincere apologies and rubbish explanations so I personally won't be returning to a best wester and I think I've made a wise decision. P.s. To the guy who reply to all these comment on trio advisor please don't bother as it was you who contacted us from best western and we were not happy at all with your response so please don't bother with it again

    « Enjoyable Week »

    We had a lovely room overlooking the Bay of Naples. We travelled into Naples using the funicular down to the train station and then into the main station which worked very well and was really cheap. The restaurant and food was excellent. The waiting staff very friendly and efficient and nothing was any trouble. We found Naples very dirty and untidy but it was worth a visit.

    « Fabulous views & great food at Hotel Paradiso! »

    Amazing views of Vesuvius and the bay. The rooftop restaurant was great and the Angus steak was the best I have tasted in a long time as was the tuna fish. Our rooms were comfortable and the staff (mostly) friendly and helpful. I can understand Robert B's comment about not the best location for exploring but the Funicular is really close to the hotel and it is a fast, cheap trip to the harbour. The service runs frequently and so exploring was not an issue for us.

    « Stunning Views »

    The views from our bedroom and the restaurant were stunning as was the food we had when we eat there. The staff were very helpful and the hotel close to public transport so moving around the city was cheap and quick much faster than by car. Highly recommended

  • 2
    « A poor location »

    I could not recommend this hotel for exploring Naples. The hotel and rooms are fairly standard for a Best Western but the location makes this hotel a poor choice. It is in a hill overlooking the bay which is nice but the practicalities of getting to the centre or a restaurant is a real problem. You can spend about 13 euros for a 15 minute taxi ride - as long as you don't mind standing on the street and waiting for an empty taxi - which took about 20 minutes because the hotel would not call one for us. If you want to take a 15 minute walk to the metro that can work but you have to go through a rough area frequented by vagrants to get there and the walk back up the hill is tough. Other issues included a room overlooking a laundry in the building next door. The hotel closed the dining and bar facilities on the Saturday night for a private party - and I recommend you get to breakfast an hour earlier than the closing time because they like to pack up early.

    « City break »

    View from hotel was incredible definitely worth the money to get a sea view, lovely to wake up to and to see at night Breakfast at the hotel was your standard continental breakfast but you could sit outside or open the windows for the views Position of the hotel not too bad there is a 1€ funicular just up the hill a but to take you down to Mergillina which is lovely lots of nice restaurants and good sea front walks Good value hotel

    « A few nights with a view! »

    Booked this on the basis of favourable reviews, the opportunity to try staying in a different (and apparently up-market) area of Naples and for the views. Well the views from the rooms with sea-views are amazing - some of the best views of the bay of Naples available. Hotel Paradiso sits near the top of a big hill overlooking the town and Bay of Naples, with uninterrupted views towards Vesuvius and the Sorrento Peninsula. My room (on the third floor) had a lovely large balcony and superb views. It was smallish but reasonably well appointed with air-con, a good flat screen TV, decent storage, safe, bathroom (shower only), electric shutter to cut out all light from outside. The view from the 5th floor dining room and terrace was even better! we ate dinner on one evening: good pasta and my pepper steak was superb, whilst my friend's pork loin was a bit dry. Service was fair in the hotel and quite friendly. It was rather out of the way and we ended up taking taxis far more than expected (there was a cable car down to Mergellina, but we tended not to have time to use it and walking to other restaurants was not really an option). The area around the hotel is very pleasant and feels safe. Within a few minutes walk are some handy cafes, bars and shops and so it is not really isolated. Overall it is a pretty good standard 4 star hotel in a nice area - if you eat in the hotel or one of the nearby cafes or have plenty of time to take funicular and walk to restaurants, then it will work a treat!

    « Our visit was really good once we were used to the traffic and the Italian drivers!! »

    The staff were extremely helpful and would do anything for us . The hotel is in a fantastic location with wonderful views of Mount Vesuvius. The funiculare is a five minute walk away and is an excellent mode of transport into the center of Naples, it is a good service. The breakfast could have a better choice and fresh fruit instead of tinned, the scrambled eggs were dreadful.

    « disappointed »

    This hotel is all about the view. Very clean. However we were not given the double aspect room we booked,but one which overlooked a large occupied window. Were supposed to be moved on day 2, but on coming back from a trip out were told maybe the next day. After a fuss, we were moved up 1 floor,still not the one we booked. Very upset that my birthday went unacknowledged as it had been particularly mentioned on the paperwork. Menu was limited, as a non pasta eating vegetarian i could only order a plate of cheese! No restaurants in easy walking distance either. Management seemed more interested in their 2 corporate events and places were hence off limits to us. A special mention though to Francisco the waiter who was the only friendly and helpful member of staff.

    « Italian first unpleasant experience »

    We arrived in the evening, some what tired. Saw quite few people hanging in front of hotel with mess littered all over. We booked with Best Western expecting US courtesy and english speaking staff. The person at front desk was indifferent, no smile no greeting. When tried to get some info to about in Naples not much help. Stayed 5 days last 3 days no water , no shower for 2 days, 3rd day we have to juggle to take shower. There was no juice in the breakfast that time when I asked what water has to do with juice they told us the same tap water they use to dilute the juice. I thought they use the filter water in everything. The rooms were comfortable. It was good we were out all day and didn't have to deal with staff, either they didn't speak english properly or they didn't have much to tell to make our trip easy to make it less hectic. I will not choose it next time, as u come out the sight is not healthy with garbage all over from the market they have everyday there and a hang out place at night.

    « One of the most beautiful views in the world. »

    Everything about this hotel is positive except the service in the restaurant whether for breakfast or dinner. The maîtres d'hotel (I counted several) need to learn to smile and create a sense of unpressured welcome for all their guests.

    « Excellent Stay »

    Myself and my husband spent 3 nights at this hotel recently. The hotel is situated just outside Naples with the most breathtaking views. I would recommend a higher floor with a view of the bay. We dined in the restaurant and the meal was lovely. We sat on the outside terrace after our meal taking in the beautiful lights of the city. Just perfect. Our room was adequate, although mattress a little hard. We would have liked air conditioning as it was very warm at night, but this is just a small negativity. Breakfast was wonderful as was the coffee. There was a great selection of cereals, pastries, scrambled eggs, fresh juice, more than enough to fuel us for our busy days. Would not hesitate to recommend this hotel.

    « A room with a view »

    If you can, ask for a sea facing room as the view of the bay of Naples is breathtaking. Smaller rooms have showers but our seafacing room was larger, bigger bathroom with a tub. The private balcony was a big bonus. The roof top breakfask was very Italian with good selection of local pastries and cheeses. The coffee was fantastic!! Service was excellent, staff were multilingual. Special mention of Domenico for being the most hospitable frontdesk manager I have ever come across during my travels. Its not how fancy a hotel building is but how at home you feel that makes the difference for me. In Naples I felt welcome.

    « Great place to stay with beautiful views »

    Fantastic hotel aslong as you are not on level 1 which is a smoking floor . We were rehoused on level 2 with sea views in 2 adjacent double rooms (great for family of 4). Good big rooms , clean with good housekeeping. All staff really helpful especially reception . Wonderful views over Naples.????

  • 4
    « A wonderful short break, with two other couples »

    The rooms at this hotel are not the most modern I have ever been in but they were spotlessly clean and the staff at the hotel were lovely, the location is a bit off the beaten track but if you don't mind walking or getting a taxi, there are stunning views of the bay of Naples. We (6 of us) visited Pompei and climbed mount Vesuvius whilst we were on our very short 3 day the hotel organised a driver for us, the driver took us to Pompei waited for us, then drove us to Mount Vesuvius. It was a fabulous short break, made special by the staff at the hotel. Thank you Hotel Paradiso Staff.

    « Excellent Stay »

    I chose hotel Paradiso to spend one night with a university group of 40 people. Despite the great number of people, everything worked smoothly, thanks to Mr. Sorrentino and the rest of the staff, who have been always available and reliable. Everyone in our group appreciated the stay; clean room, stunning view, amazing breakfast, and kind staff. I definitely recommend it and we'll chose hotel Paradiso in the future!

    « excelent stay »

    mr dominic a very professional manager he was very help full in all maters he needs to be appreciated location was good room was with sea view room was clean recomended for holidays with family breakfast need to be improved

    « A good budget option »

    When I stayed there with my mom, we had a very good experience of good staff, room, facilities and breakfast. I'd recommend the place for a short break in Naples. Good location but please be aware when walking alone on the streets (female traveller specially)

    « A great find »

    Great staff could not be more helpful and Daniela comes out on top as in previous trip advisor comments they are very very helpful but as with others the food was slow and too salty also did not as how to do your steak great view from the balcony and at breakfast arehave done much to help and it's only day one

    « Mount Vesuvius + Bay of Naples = Great View »

    The view from the Hotel Paradiso doesn't get any better than this. The accommodations and staff made out trip in and out a breeze as they helped with transfers and ferry scheduling. This is our second stay in our two trips to Italy and when we return to Naples we will again stay at Hotel Paradiso.

    « A wonderful holiday »

    Recently stayed at the Hotel Paradiso with my mum for 10 days and had a fantastic holiday. The views from our balcony and restaurant were magnificent. The staff on the reception were really helpful throughout our stay and we were greeted by the cheery cleaning staff each morning. The room was very comfortable, clean and air conditioned. Best of all were the restaurant staff who were very attentive and a special thank you to Francesco for our coffee!! and great service also to Salvatore, Mauro, Gerardo, Fabio and Davide. The food was excellent and would definitely recommend staying here - we didn't want to come home!!

    « Really good stay »

    Hotel clean, a little out of the way of city centre but good base to explore. Very friendly and helpful staff, one waiter (Gorado)?? Was very attentive and made us all smile whenever he was on duty - we wish him all the best. Hotel staff were accommodating and gave good advice when booking excursions. A positive experience and wouldn't hesitate to recommend.

    « best dorm room ever »

    the hotel is situated high above the Gold of Naples with amazing views. It was a busy week and they had a single room. The room was no bigger than a dormitory room but it was extremely well designed and comfortable. The view from the room was grand with the Golf of Naples and mount Vesuvio. To be honest, I was delightfully surprised that Best Western, an Amercian chain, has such lovely properties. Domenico, the concierge, has been at the front desk for over 30 years. It feels like a well run family operation. Breakfast is lovely overlooking everything. Will definitely return


Getting to the hotel ...

All directions
·From: Roma. Take A1/E45. Take exit Napoli Centro/Aeroporto Napoli and then enter in A56. Take exit N9(Vomero). Follow the sign to Via Cilea and then follow the arrows to the Best Western Hotel Paradiso. ·From: Capodichino. Take A56 and then take exit N9(Vomero). Follow the sign to Via Cilea and then follow the arrows to the Best Western Hotel Paradiso.