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SureStay Plus Hotel by Best Western Vernal, Naples

1935 S 1500 E, 84078-8619, Naples, United States - See on a map
SureStay Plus Hotel by Best Western Vernal - Welcome to the SureStay Plus Hotel by Best Western Vernal! The SureStay Plus Hotel by Best Western Vernal is ideally located in the center of Naples. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This SureStay Plus Hotel by Best Western Vernal has renovated guest rooms located in beautiful Vernal, Utah. All of our guest rooms have kitchenettes that include a stove top, microwave and a full-size refrigerator. We also have an indoor pool, indoor hot tub and fitness center onsite. Each morning you can enjoy a complimentary full hot breakfast.

SureStay Plus

Hotel by Best Western Vernal

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 37 guest reviews
NOTE ISSUED
Excellent
20
Very Good
8
Average
1
Poor
5
Terrible
3
REFER TO NOTICE
Business Business
4
Couples Couples
9
Family Family
9
Friends getaway Friends getaway
2
Solo travel Solo travel
1
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Hotel"

5
Jason S, Minneapolis 23/08/2020

Can't beat the price. Very nice hotel for a great price. The room was a little dated but clean. The bed was comfortable and provided a good nights sleep. The hotel was quiet. The staff was friendly and pointed me in a good direction for food for the night.

"Awesome hotel"

5
User 06/08/2020

I love this hotel and their spacious rooms with the jetted tub in the room. Definitely worth staying at when in vernal. The staff is very friendly and welcoming. The rooms have always been clean and the feeling of home when you get to your room. Definitely recommend this hotel! Wouldn't stay anywhere else.

"Trip to Dinosaur National Monument"

4
cabalara4, Springdale, Arkansas 26/07/2020

Appears to be an older hotel but had large rooms with kitchenette for a low price. Close to local park and convenient to DNM. We had an unexpected great view of fireworks for Pioneer Days. Staff was very friendly. Promptly attended to issue with bathroom light.

"Awesome Hotel"

5
User 07/07/2020

My family and I stayed here as a last minute check in and we couldn't have asked for a more pleasant stay. The room was very clean, staff was so friendly and they even made it possible for us to have a quick and easy breakfast with their grab and go breakfast bags which was super helpful for us. We will definitely be back and this will now be our go to hotel to stay at! Thank you surestay plus!

"Will stay again!"

5
User 07/07/2020

We are so pleased we chose to stay here, the staff was wonderful and the hotel was very clean. We will continue to stay here on our trips. I also will be referring Surestay Plus to my family and friends

"Good stay for the price"

4
lizalizarraga07, Ogden, Utah 22/06/2020

We try to always stay at a best western and even though this is a little further away from downtown vernal we were ok with it because of the price. Check in was a little difficult, due to the person in front not being properly trained and saying he was new and didn't know how to do some things. The manager Heidi did review everything at the end of our stay to make sure everything was fine :) The room was clean for a pet friendly room. Walls did seem like they needed a repaint but nothing serious. The walls are paper thin! The first night I didn't sleep because of the tv and conversation next door. As you walk down the hallway you can hear TVs and conversations. The next night we didn't have any neighbors and actually got some sleep. No Pool access due to the corona virus. Breakfast was bare minimum in grab and go bags. Shower pressure was very good and hot water lasted a long time for all of us to shower one after another. Overall stay was good, but would definitely recommend asking for a quiet room.

Surestay P, General Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Liza, We thank you for taking the time to take our survey and letting us know what you liked about surestay. My front desk staff are all new and I train them to the best of my ability, so it's not a lack of training. Sometimes it takes others longer to catch onto things than others, so it's a work in progress. Not everyone is computer savey. We apologize for any inconvenience this may have caused you and we hope that our check in process is exceptional for you the next time around. We hope to see you again soon. Thank you Property Manager Heidi Black

"BEST STAY PLUS+"

5
User 27/04/2020

We have not been able to get away for a while, since about November 2019 and who really knows how long this DREADED COVID19, 20, 21+- Is here for? "R" Stay was really excellent. That's why I called it "R" BEST WESTERN EXPERIENCE and A SURE WAY to HAVE A GOOD DAY AT SURE STAY PLUS, PLUS A+ HOTEL IT REALLY WAS another Best Western Experience Thank You Sincerely, Ron & Jen netincomeondemand.com

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Ron and Jen, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Give it a try you will be pleasantly rewarded"

4
dboam, Holladay, Utah 17/03/2020

I first stayed here when I literally got stuck in town and have been back three more times. For the price you cannot beat it. The rooms are clean (the third floor has smoking rooms FYI) and the staff is always kind and wants to make sure your stay is good. It is also right between the two biggest dinosaur attractions. My kids loved the pool.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Dale, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Everything was as or better than expected"

5
User 01/03/2020

Room was clean and comfortable. Breakfast was very good. the staff was very friendly and helpful. It was a great value for the price. Good location for a visit to Dinosaur National Monument and hikes to see petroglyphs.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Bill, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"best stay"

5
User 02/02/2020

I came to vernal and Sure stay had the best rates. the rooms were clean, beds were nice. t.v, remote, and everything in the room worked great. breakfast was fantastic. the front desk greeted us every time we walked in. the manager was amazing. I would deffinatly reccomend this hotel to all my friends and family.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear James, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"best stay ever"

5
User 01/02/2020

front desk was amazing, room was very clean, the swimming pool and hot tub was very clean, breakfast was outstanding. dinning area was clean. everyone was so friendly. house keeping was very good especially with clean towels.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Cynthia, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Needs an upgrade"

2
askwhygov, Elko, Nevada 01/02/2020

Fix decencencies. Need better quality beds. Fix malfunctioning TVs. Better quality breakfast. Upgrade rooms in general. Front desk folks need to be more attentive and manages need to train their staff better in helping patrons. Overall rating 4 out of ten.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4357896625. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Great value, great service"

5
User 28/01/2020

We loved our stay. Really good value. Great breakfast. Nice indoor pool. The rooms ver nice and big. The checkin experience was also quick and easy. We enjoyed our visit very much and will definitely stay there again.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Most AMAZING stay EVER!!!"

5
User 04/12/2019

Friendly helpful staff at the front desk! Very clean room! Amazing breakfast!! Most helpful housekeepers!! Amazing and very nice Manager!! Any problems that I had they fixed! Pool was clean and hot tub was amazing and relaxing!!

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Kayceerae, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Friendly staff and great location"

5
Susan612, The Villages, Florida 12/10/2019

From check in to check out, we were very pleased. Nice room and conveniently located to Dinosaur National Monument. Lots of people at breakfast but places to sit and sufficient food and choices. Place was lean

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Susan, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Great stay"

5
nicolade1976, provo 06/10/2019

One of the best hotel rooms I have ever stayed at. Great value and plenty to offer. A little hard to find based on address but the staff was friendly and directed me the rest of the way when I got lost.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Awesome"

5
sandraj205, Eagle Mountain, Utah 29/09/2019

We had a wonderful experience! Loved the atmosphere and staff. Everyone is so friendly and helpful at Surestay BW+ and in the community. So nice to stay where there are all the amenities we expected - free WiFi, indoor pool and hot tub, free full breakfast. Lots of activities available nearby for adults and children. Very clean rooms with good AC. Thank you, Surestay.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Sandra, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Decent but Simple "

3
Wifolina, Marysville WA 26/09/2019

Place was clean and quiet. Very simple and austere. Breakfast was the usual fare offered but hot and generous. Young woman and her father manage the hotel and are very helpful. Good location to visit the Dinosaur National Park.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Wifolina, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Messed up our reservation "

1
User 12/09/2019

Reserved a room for 2 nights in April 2019 complete with confirmation. Arrived at hotel today and they can't find any record of our reservation and could only offer a smoking room. The place looks brand new. They said that that place changed ownership since April. Our rate was $65 a night. Obviously they wanted to get out of the cheap rate. Sleazy!

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Guest, On behalf of our team we would like to apologize for the mix up. We would like to offer you a Jacuzzi room at the rate of $55.00 per night for your next stay. Again we apologize for any inconvenience this may have caused you. We will ensure that your stay for your next trip meets your expectations. If you have any questions feel free to reach out to me at the number below. Have a great day! Heidi General Manager SureStay plus 4357896625

"Ants"

2
User 12/09/2019

This was cheap, now we know why. If you want a low price and don't care about the details of cleanliness, it's fine. I was surprised this qualified as a Best Western. Staff was very nice, the riins and bed quality are obviously out of their control. Owner needs to keep up in their housekeeping standards and pest control. 3 ants were in the room... that I saw... one on my pillow. Beds are hard. Manager was doing her best with what she could do.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4357896625. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Clean, pleasant and great value. Pet friendly. "

4
User 12/09/2019

Nice enough and clean. Great value. Pet fee $10 and plenty of room to play. Kitchen with stove, microwave and refrigerator. Not close to downtown but convenient right off 40. Friendly staff. Nice touch- an actual TV guide!!

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Not a Best Western that I know."

1
Ronald A, Reno 19/07/2019

Worst experience at a motel. To latch the door, you had to slam the door hard. The breakfast was nil...… We got there 25 minutes before the breakfast was to be over and there was 6 sausage patties left, no eggs or potatoes, only white bread, but the toaster did not work properly. There was no attendant in the area and when we commented to the desk clerk, he ignored us. This is very sad, as I never ever thought I would be exposed to this when staying at a Best Western Property.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Ronald Applegate, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4357896625. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Our Favorite Hotel"

5
dianerws, Glenwood Springs, Colorado 01/07/2019

We have been staying at this particular hotel for the last few years. We are in town about 5 weekends racing each summer and no other hotels in the area can measure up in any way. We highly recommend it!

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Subject: Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"A hotel that is on the way to being great."

4
HAMACT, ACT 30/06/2019

This is a new member of the Best Western group and the managers are working very hard to meet all the requirements. While there is still evidence of renovation it did not significantly affect our stay. Our room was very large and the main areas were spotlessly clean. The beds were fantastic and was the hot water. The location was very quiet although a long way from the main amenities of town (a car is essential). The pool was open although we did not use it. Breakfast consists of the basics and we were told that some facilities eg the ability to have tea instead of coffee, will be provided when all renovation is complete. If you are looking for a night or two in the area at a reasonable price this fits the bill.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Subject: Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"EXCELLENT Experience!!"

5
Wanderer44271229724, Denver, Colorado 30/06/2019

The hotel was more than we ever expected. It was very clean, very nice, friendly staff who were genuinely interested in making our stay pleasant. The rooms included a kitchenette that were well stocked. What a pleasant surprise and added to a GREAT experience.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Subject: Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"NOT THAT GREAT FOR THE PRICE"

2
OnAir18597366320, Taylorsville, Utah 20/06/2019

Indoor pool was ice cold, workout room advertised on line was nonexistent. Breakfast area was under construction, so breakfast area was crammed into a motel room. and selection of food was not that appealing.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Subject: Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4357896625. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Great value considering there was a kitchen and jacuzzi tub!"

4
dluxe, Seattle, Washington 19/06/2019

We stayed here because it was only a few miles from Dinosaur National Monument. The hotel was undergoing a restoration and it seemed as though we were one of the first to stay in our newly remodeled room with all new bath fixtures. Everything worked great including the Jacuzzi tub which filled in no time flat!

Surestay P, Owner at SureStay Plus Hotel by Best Western Vernal, responded to this review
Subject: Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Wonderful family and pet friendly hotel"

5
User 10/06/2019

We loved our stay! The rooms were clean and well stocked. The pool was perfect. Staff is amazing. Even with construction and a city wide power outage we had a great stay and will definitely be returning.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Subject: Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Friendly, cozy, clean"

4
Resort13224209278, Lehi, Utah 07/06/2019

Nice hotel for the rate. They are doing some renovations to the place. The staff did a great job keeping the dust and construction mess to a minimum while maintaining a nice flow to the hotel. A gym was advertised, but was unavailable due to the renovation. That was disappointing, but the staff let us know about some other options for exercise. The breakfast was very simple but got the job done. I liked the option of cooking meals in the room (With an extra $10 cooking charge which provided pots and cooking utensils.) Centrally located to the activities we had planned. Ther kids loved the pool and spa!

Surestay P, Owner at SureStay Plus Hotel by Best Western Vernal, responded to this review
Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Beyond disgusting"

2
User 03/06/2019

Adhere to all the negative reviews! This place needs help! The housekeepers all need to be retrained in how to CLEAN! Don't stay here unless u have absolutely no their choice. This place is under construction in the common area on the ground floor, however I don't think that any of the rooms are getting remodeled. This place needs a GM to tighten up the regulations!

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Subject: Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4357896625. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Very dirty. I understand that it was under renovations, but this was not renovation dust. The room was just plain dirty."

1
Wanderer11344898669, Pleasant Grove, Utah 03/06/2019

There were finger prints and food and other unidentifiable dirt all over the walls. The walls in the kitchenette area looked like the food splatter from previous guests cooking had never been cleaned up. We used a bunch of our built up points for a free night and I really wish we had just saved the points and paid for a room at another hotel in town.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Subject: Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4357896625. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"A comfortable and quiet stay"

5
Kimberly M, Fort Collins, Colorado 21/05/2019

This was a quiet place with in-room cooking facilities and a refrigerator freezer that easily accommodated the food from our cooler. We paid $10 for a kit of cooking pots and pans, cooking utensils, and extra dishes and silverware which made cooking in our room convenient. The room rate really great. The back side of the hotel is quiet except for playground noise from the school. The only downside is that this location is a 2 or 3 miles from most of the commercial amenities such as groceries and restaurants. However, traffic was light so worth it to have such an expensive hotel.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Kimberly M, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Overnight stop in Vernal"

4
Richardgumtree, Sarasota, Florida 17/05/2019

Good quality budget hotel, our room was clean, comfortable and well equipped. Very helpful and friendly proprietors manning reception. Refurbishment work underway on the lobby and breakfast area so temporary breakfast arrangements were a bit scrappy but no problem. We were told that the work should all be completed soon and the front area will then be improved. Great value for money, give it a try.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Richard Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Under Construction"

2
teddy383, Salt Lake City, Utah 27/04/2019

Under Construction. If you love sheetrock dust then your in luck. Limited breakfast items and you get to eat in the dark! I would look at staying at a different place. I love Best Westerns but this one missed the mark.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Vernal, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Poor service"

2
User 06/01/2019

When we arrived it was late. picked up the phone to get attendant to the front dest to check in, half hour later had to call again. Finally got checked in and to out room it was freezing cold. Turned on the heater. The floor looked like it hadn't been vacuumed, the bathroom had hair all over it. The bed was hard but clean. The next day we had a do not disturb sign on the door and the house keeper still knocked and woke us up.

"The Price was Right"

3
User 02/11/2018

Room was clean enough if you don't mind a human hair or two in the shower and toilet or dog hair on the bed cover. Had to turn on the fan to drown out the noise, I could easily hear a phone conversation from the room next door and anything happening in the hallway. At least the bed was comfortable. Mostly got what I paid for, though I was hoping for a good night's sleep too.

"Nothing special but cheapest hotel in the area."

3
B8091ABstevenm, Tooele, United States 07/10/2018

The room was clean and quiet. The breakfast was less than spectacular but you could fill up if your short on time and money. The pool wasn't working and I'm guessing it stays that way because we saw no children staying there. No need to fix the pool if you don't have families staying there. The staff was nice enough and we felt like we got our moneys worth.

"A Wonerful Stay"

5
lynn B, Evergreen, Colorado 15/09/2018

We decided to try a "Studio" 6 in Vernal, Utah. It was such a pleasent surprise. Check in was good & the girl at the front desk was very nice & helpful. Our room was spacious and extremely clean. Large bathroom had a bathtub which was a very pleasent surprise after a long day of driving. Nice pool and hot tub, but we didn't use them. Having a kitchen with a 2 burner stove, full size frig, toaster, pots, pans, dishes etc...was a great plus. the Price was unbelievable for what we got. Very quite except for the occasionally door slammer, but there's always a couple of those. Breakfast was nice...Danishes, cereal, toast, bagels, juice, coffee and make your own waffles. It was very clean and well maintained just enough to get you on your way. We did have a problem with the T.V. and the gentleman was there and fixed it within 5 minutes. We will certinely stay here again. Excellent choice.

"Clean room but poor breakfast"

4
shigeru1, Tsuyama, Japan 23/08/2018

My room had a full refrigerator, microwave oven, and a small kitchen. I think the hotel room charge was good for what they offer. But breakfast was basically waffle and coffee, not much more. I don't mind to stay in this hotel again

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