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SureStay Plus Hotel by Best Western Vernal, Naples

1935 S 1500 E, 84078-8619, Naples, United States - See on a map
SureStay Plus Hotel by Best Western Vernal - Welcome to the SureStay Plus Hotel by Best Western Vernal! The SureStay Plus Hotel by Best Western Vernal is ideally located in the center of Naples. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This SureStay Plus Hotel by Best Western Vernal has renovated guest rooms located in beautiful Vernal, Utah. All of our guest rooms have kitchenettes that include a stove top, microwave and a full-size refrigerator. We also have an indoor pool and fitness center onsite. Each morning you can enjoy a complimentary full hot breakfast.

SureStay Plus

Hotel by Best Western Vernal

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 71 guest reviews
NOTE ISSUED
Excellent
28
Very Good
20
Average
8
Poor
9
Terrible
6
REFER TO NOTICE
Business Business
11
Couples Couples
25
Family Family
21
Friends getaway Friends getaway
4
Solo travel Solo travel
8
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Friendly staff and great location"

5
Susan612, The Villages, Florida 12/10/2019

From check in to check out, we were very pleased. Nice room and conveniently located to Dinosaur National Monument. Lots of people at breakfast but places to sit and sufficient food and choices. Place was lean

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Susan, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Great stay"

5
nicolade1976, provo 06/10/2019

One of the best hotel rooms I have ever stayed at. Great value and plenty to offer. A little hard to find based on address but the staff was friendly and directed me the rest of the way when I got lost.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Awesome"

5
sandraj205, Eagle Mountain, Utah 29/09/2019

We had a wonderful experience! Loved the atmosphere and staff. Everyone is so friendly and helpful at Surestay BW+ and in the community. So nice to stay where there are all the amenities we expected - free WiFi, indoor pool and hot tub, free full breakfast. Lots of activities available nearby for adults and children. Very clean rooms with good AC. Thank you, Surestay.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Sandra, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Decent but Simple "

3
Wifolina, Marysville WA 26/09/2019

Place was clean and quiet. Very simple and austere. Breakfast was the usual fare offered but hot and generous. Young woman and her father manage the hotel and are very helpful. Good location to visit the Dinosaur National Park.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Wifolina, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Messed up our reservation "

1
User 12/09/2019

Reserved a room for 2 nights in April 2019 complete with confirmation. Arrived at hotel today and they can't find any record of our reservation and could only offer a smoking room. The place looks brand new. They said that that place changed ownership since April. Our rate was $65 a night. Obviously they wanted to get out of the cheap rate. Sleazy!

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Guest, On behalf of our team we would like to apologize for the mix up. We would like to offer you a Jacuzzi room at the rate of $55.00 per night for your next stay. Again we apologize for any inconvenience this may have caused you. We will ensure that your stay for your next trip meets your expectations. If you have any questions feel free to reach out to me at the number below. Have a great day! Heidi General Manager SureStay plus 4357896625

"Ants"

2
User 12/09/2019

This was cheap, now we know why. If you want a low price and don't care about the details of cleanliness, it's fine. I was surprised this qualified as a Best Western. Staff was very nice, the riins and bed quality are obviously out of their control. Owner needs to keep up in their housekeeping standards and pest control. 3 ants were in the room... that I saw... one on my pillow. Beds are hard. Manager was doing her best with what she could do.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4357896625. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Clean, pleasant and great value. Pet friendly. "

4
User 12/09/2019

Nice enough and clean. Great value. Pet fee $10 and plenty of room to play. Kitchen with stove, microwave and refrigerator. Not close to downtown but convenient right off 40. Friendly staff. Nice touch- an actual TV guide!!

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Not a Best Western that I know."

1
Ronald A, Reno 19/07/2019

Worst experience at a motel. To latch the door, you had to slam the door hard. The breakfast was nil...… We got there 25 minutes before the breakfast was to be over and there was 6 sausage patties left, no eggs or potatoes, only white bread, but the toaster did not work properly. There was no attendant in the area and when we commented to the desk clerk, he ignored us. This is very sad, as I never ever thought I would be exposed to this when staying at a Best Western Property.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Ronald Applegate, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4357896625. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Our Favorite Hotel"

5
dianerws, Glenwood Springs, Colorado 01/07/2019

We have been staying at this particular hotel for the last few years. We are in town about 5 weekends racing each summer and no other hotels in the area can measure up in any way. We highly recommend it!

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Subject: Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"A hotel that is on the way to being great."

4
HAMACT, ACT 30/06/2019

This is a new member of the Best Western group and the managers are working very hard to meet all the requirements. While there is still evidence of renovation it did not significantly affect our stay. Our room was very large and the main areas were spotlessly clean. The beds were fantastic and was the hot water. The location was very quiet although a long way from the main amenities of town (a car is essential). The pool was open although we did not use it. Breakfast consists of the basics and we were told that some facilities eg the ability to have tea instead of coffee, will be provided when all renovation is complete. If you are looking for a night or two in the area at a reasonable price this fits the bill.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Subject: Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"EXCELLENT Experience!!"

5
Wanderer44271229724, Denver, Colorado 30/06/2019

The hotel was more than we ever expected. It was very clean, very nice, friendly staff who were genuinely interested in making our stay pleasant. The rooms included a kitchenette that were well stocked. What a pleasant surprise and added to a GREAT experience.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Subject: Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"NOT THAT GREAT FOR THE PRICE"

2
OnAir18597366320, Taylorsville, Utah 20/06/2019

Indoor pool was ice cold, workout room advertised on line was nonexistent. Breakfast area was under construction, so breakfast area was crammed into a motel room. and selection of food was not that appealing.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Subject: Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4357896625. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Great value considering there was a kitchen and jacuzzi tub!"

4
dluxe, Seattle, Washington 19/06/2019

We stayed here because it was only a few miles from Dinosaur National Monument. The hotel was undergoing a restoration and it seemed as though we were one of the first to stay in our newly remodeled room with all new bath fixtures. Everything worked great including the Jacuzzi tub which filled in no time flat!

Surestay P, Owner at SureStay Plus Hotel by Best Western Vernal, responded to this review
Subject: Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Wonderful family and pet friendly hotel"

5
User 10/06/2019

We loved our stay! The rooms were clean and well stocked. The pool was perfect. Staff is amazing. Even with construction and a city wide power outage we had a great stay and will definitely be returning.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Subject: Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Friendly, cozy, clean"

4
Resort13224209278, Lehi, Utah 07/06/2019

Nice hotel for the rate. They are doing some renovations to the place. The staff did a great job keeping the dust and construction mess to a minimum while maintaining a nice flow to the hotel. A gym was advertised, but was unavailable due to the renovation. That was disappointing, but the staff let us know about some other options for exercise. The breakfast was very simple but got the job done. I liked the option of cooking meals in the room (With an extra $10 cooking charge which provided pots and cooking utensils.) Centrally located to the activities we had planned. Ther kids loved the pool and spa!

Surestay P, Owner at SureStay Plus Hotel by Best Western Vernal, responded to this review
Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Beyond disgusting"

2
User 03/06/2019

Adhere to all the negative reviews! This place needs help! The housekeepers all need to be retrained in how to CLEAN! Don't stay here unless u have absolutely no their choice. This place is under construction in the common area on the ground floor, however I don't think that any of the rooms are getting remodeled. This place needs a GM to tighten up the regulations!

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Subject: Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4357896625. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Very dirty. I understand that it was under renovations, but this was not renovation dust. The room was just plain dirty."

1
Wanderer11344898669, Pleasant Grove, Utah 03/06/2019

There were finger prints and food and other unidentifiable dirt all over the walls. The walls in the kitchenette area looked like the food splatter from previous guests cooking had never been cleaned up. We used a bunch of our built up points for a free night and I really wish we had just saved the points and paid for a room at another hotel in town.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Subject: Your stay at SureStay Plus Hotel by Best Western Vernal Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4357896625. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"A comfortable and quiet stay"

5
Kimberly M, Fort Collins, Colorado 21/05/2019

This was a quiet place with in-room cooking facilities and a refrigerator freezer that easily accommodated the food from our cooler. We paid $10 for a kit of cooking pots and pans, cooking utensils, and extra dishes and silverware which made cooking in our room convenient. The room rate really great. The back side of the hotel is quiet except for playground noise from the school. The only downside is that this location is a 2 or 3 miles from most of the commercial amenities such as groceries and restaurants. However, traffic was light so worth it to have such an expensive hotel.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Kimberly M, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Overnight stop in Vernal"

4
Richardgumtree, Sarasota, Florida 17/05/2019

Good quality budget hotel, our room was clean, comfortable and well equipped. Very helpful and friendly proprietors manning reception. Refurbishment work underway on the lobby and breakfast area so temporary breakfast arrangements were a bit scrappy but no problem. We were told that the work should all be completed soon and the front area will then be improved. Great value for money, give it a try.

Surestay P, Manager at SureStay Plus Hotel by Best Western Vernal, responded to this review
Dear Richard Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4357896625. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53027 Property manager SureStay Plus Hotel by Best Western Vernal

"Under Construction"

2
teddy383, Salt Lake City, Utah 27/04/2019

Under Construction. If you love sheetrock dust then your in luck. Limited breakfast items and you get to eat in the dark! I would look at staying at a different place. I love Best Westerns but this one missed the mark.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Vernal, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Poor service"

2
User 06/01/2019

When we arrived it was late. picked up the phone to get attendant to the front dest to check in, half hour later had to call again. Finally got checked in and to out room it was freezing cold. Turned on the heater. The floor looked like it hadn't been vacuumed, the bathroom had hair all over it. The bed was hard but clean. The next day we had a do not disturb sign on the door and the house keeper still knocked and woke us up.

"The Price was Right"

3
User 02/11/2018

Room was clean enough if you don't mind a human hair or two in the shower and toilet or dog hair on the bed cover. Had to turn on the fan to drown out the noise, I could easily hear a phone conversation from the room next door and anything happening in the hallway. At least the bed was comfortable. Mostly got what I paid for, though I was hoping for a good night's sleep too.

"Nothing special but cheapest hotel in the area."

3
B8091ABstevenm, Tooele, United States 07/10/2018

The room was clean and quiet. The breakfast was less than spectacular but you could fill up if your short on time and money. The pool wasn't working and I'm guessing it stays that way because we saw no children staying there. No need to fix the pool if you don't have families staying there. The staff was nice enough and we felt like we got our moneys worth.

"A Wonerful Stay"

5
lynn B, Evergreen, Colorado 15/09/2018

We decided to try a "Studio" 6 in Vernal, Utah. It was such a pleasent surprise. Check in was good & the girl at the front desk was very nice & helpful. Our room was spacious and extremely clean. Large bathroom had a bathtub which was a very pleasent surprise after a long day of driving. Nice pool and hot tub, but we didn't use them. Having a kitchen with a 2 burner stove, full size frig, toaster, pots, pans, dishes etc...was a great plus. the Price was unbelievable for what we got. Very quite except for the occasionally door slammer, but there's always a couple of those. Breakfast was nice...Danishes, cereal, toast, bagels, juice, coffee and make your own waffles. It was very clean and well maintained just enough to get you on your way. We did have a problem with the T.V. and the gentleman was there and fixed it within 5 minutes. We will certinely stay here again. Excellent choice.

"Clean room but poor breakfast"

4
shigeru1, Tsuyama, Japan 23/08/2018

My room had a full refrigerator, microwave oven, and a small kitchen. I think the hotel room charge was good for what they offer. But breakfast was basically waffle and coffee, not much more. I don't mind to stay in this hotel again

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.