Best Western Northgate Inn,  Nanaimo

4.0/5  - based on 336 guest reviews.
6450 Metral Drive, V9T 2L8, Nanaimo, Canada - See map
+1 250 390 2222 +1 250 390 2412



Your room

> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 336 traveler reviews
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Stay at this Nanaimo hotel in British Columbia offering comfortable accommodations convenient to Vancouver Island University and Woodgrove Mall. Located at the hub of Vancouver Island, the Best Western Northgate Inn located in Nanaimo, British Columbia offers guests incredible value, unbeatable amenities and an ideal location to area sights and businesses. Guests staying at the Best Western Northgate Inn will enjoy a complimentary continental breakfast each morning, while staying in a beautifully appointed guest room that is fully equipped with a refrigerator, microwave, cable television and high-speed Internet access. Select rooms feature king size beds or Jacuzzi® suites. After a busy day, unwind in the hotel's sauna or work out in the exercise facility. Whether traveling for business or for pleasure, the Best Western Northgate Inn is situated close to everywhere you want to be. Shopping enthusiasts will enjoy shopping a variety of brand name shops at the nearby Woodgrove Mall. Vancouver Island University is also just minutes away making this Nanaimo hotel ideal lodging for visiting family and friends. The Best Western Northgate Inn also frequently hosts visitors in town for the Nanaimo Marine Festival and Harbour City Half Marathon. The friendly, helpful staff at the Best Western Northgate Inn is ready to ensure a comfortable and memorable stay in Nanaimo, British Columbia. Make a reservation today and save! If booking a pet friendly room, please contact the property to ensure a room is available.

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Room 1

Guest reviews

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based on 336 guest reviews
Certificate of Excellence
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Sleep Quality
Best Western Northgate Inn,Nanaimo
  • 5
    « Our Stay in Nanaimo »

    Our experience with the Best Western Northgate Inn is summed up by: Wonderful helpful and knowledgeable staff, comfortable room, great breakfast to start the day, superb location, great value. We look forward to coming back.

    « Great stay »

    The stay here was great. Been here quite a few times and always have enjoyed it. The breakfast is good. Room is clean. Hotel is fairly quiet. Check in and out was smooth and fast. Made the reservation on their ensure and was very easy.

    « Conveniently Located Near VIREB »

    We chose to stay at the Best Western Northgate Inn because of it's close proximity to the Vancouver Island Real Estate Board (VIREB) Offices. We were participating in a two day course and the convenience of staying within walking distance of our daily destination was very important. We also booked on our Best Western points and received a complementary room upgrade, so we were very happy with our overall experience.

    « 3 nights to attend wedding »

    Used airmiles to stay for 3 nights to attend a wedding. Room was very clean and comfortable. Also very quiet. Did I mention quiet! Breakfast was included and very satisfying. Great selection of food. Would definitely stay there again.

    « Friendly and accommodating »

    The front desk personal were friendly and very accommodating, the housekeeping staff always had a smile and greeting, the rooms were clean and comfortable, the breakfast was plentiful. Overall a very nice stay!

    « Convenient to Shopping »

    Decent place to stay if one is wanting to shop at Nanaimo's Woodgrove Mall, (walk) Rutherford Mall.(car) or Costco. Friendly staff. Room is average and clean, plus has a bar fridge. .Brekkie is included....fluffy scrambled eggs, waffle machine etc. We stay here when doing Christmas shopping or have Dr's appts. Restaurants like White Spot, Ricky's and ABC are close. About fifteen min or less to Dep. Bay ferry or downtown.

    « Clean and Comfortable but Noisy »

    Located well for us as we were headed north to Comox but a little far from City Centre if that's where you want to be. We did find the highway noise a little disturbing but should have expected that as it was located on the Island Highway. Rooms were very clean and comfortable and well supplied! Again, breakfast supplied was the usual toast, cereal, yogurt, waffles, etc. Eggs and sausage were not great but then again, it was included with the room!

    « Great quiet hotel with comfortable room and kitchenette »

    This is a great hotel with quiet and comfortable rooms with very well appointed kitchenette. This hotel is within walking distance to grocery shopping, liquor store and a excellent Thai and take out pizza restaurant. The front desk staff were very friendly, professional and accommodating. Careful to set the refrigerator in the room to 1! Setting 2 froze all my food. Great stay otherwise!

    « Everything you needed and more! »

    This hotel was chosen based on reviews and the location. We were touring the island and this location turned out to be an excellent choice for our 2 night stay in the Nanaimo area. Very easy to find and only a short drive from the ferry. It is located in "suburbia" but it is so handy for any shopping and day trips to Parksville, Qualicum Beach and downtown Nanaimo. (and of course no charge for parking) Our room was quite large and very quiet with very comfortable beds. The bathroom was adequate and very clean. Very thoughtful amenities, such as a bar fridge, 2 luggage stands, easy chair for reading, large desk (excellent Wi-Fi) , ironing board and iron, and good storage for longer stays. Water bottles were provided at no cost which is a small but very thoughtful perk (especially when higher end hotels charge !) There is an onsite laundry but we did not use it. Breakfast is included and served in a very large room on the second floor and has to be one of the very best and generous breakfasts ever! Trays are provided should you wish to take it back to your room. The attendant was very friendly and attentive. The staff were exceptionally helpful when checking in with suggestions for the area and our travels to the west coast. This is a mid price range property that offers great value for the traveller. Thank you!!

    « Clean and quiet »

    This place was sparkling clean and quiet and one of the few hotels with computers which actually work (they actually had two such computers in the well-lit lobby). The staff were incredibly helpful with everything. What stands out was the cleanthiness of the hotel and the aesthetics.

  • 4
    « Does what it says on the tin..... »

    One of the nicer Best Western hotel's I've stayed in. Friendly staff, comfortable and clean room with continental breakfast. The breakfast was served buffet style and the room was just about big enough to seat the guests vying for tables.

    « sweet »

    sweet this was a trip to celebrate our 40 th anniversary. it was magical. this hotel met and exceeded our needs. good to be here,but the snuggles were ours, not theres. this hotel looked after us, kind of knew the score. we are coming back.

    « Freindly and reasonalble »

    Check in staff went out of there way to welcome us! We were offered the use of glass red wine glasses when they overheard others in our group of 4 were going to open a bottle of nice red wine in our room

    « Good choice, reasonable rate. »

    There were 3 clean and nice queen beds and a whirlpool tub in our suite, and there's a free continental breakfast. The decor was slightly dated and the A/C a bit noisy for sleeping but otherwise no complaints here.

    « Best Western Hotel or just Average Western Hotel? »

    I chose this BW hotel for my 2 day business trip to Nanaimo based on 4.0 review on TripAdvisor. Not many pros if any at all: - Good TV - In room safe - Ice machine is by reception (so it's not making noise next to my door) - Nice yard garden (but not in front of the hotel) Here are the cons: - Building is about 50 years old, renovated 15 years ago and new renovation is in progress - My room had a 1990's decor and old bathroom - Room was quite on the small size - Next to busy highway - Internet was not so fast and was down for 2-3 hours, staff advised I could go to Starbucks across the street as they have Internet - Work desk in room had a marble top which was so cold it was impossible to use desk for my laptop business work - Bathroom fan very noisy and barely doing the job - Breakfast restaurant barely have any lighting and it doesn't look inviting (food and beverage was very good) - Ugly parking Definitely not worth 4.0 - more like 2.5, below Best Western standards and not recommended.

    « Very nice overnight stop »

    My husband and I spent our honeymoon here 9 years ago and it's still as good now. It's super clean, efficient, generous. Great location. It's across from Superstore and Cobbs bread. Beds are comfortable and fresh. The staff was friendly and flexible. They were very accommodating and the breakfast was a hot meal. Spot on.

    « North End of Nanaimo »

    Clean, newly renovated, nice room size, friendly and efficient staff. The breakfast was enjoyable. This hotel is located in the north end of Nanaimo but close to a number of malls and within walking distance of restaurants. Best of all, it is pet friendly.

    « Convenient location for 2 night stay »

    Chose this hotel primarily for decent accommodation at a reasonable price for recent visit with family in both Nanaimo and Parksville. Excellent location for our purposes, located in North Nanaimo adjacent to the Island Highway (but separated by a treed area). Good free, full daily breakfast, well patronized by guests. Hotel was quiet and clean, with friendly and helpful staff. Downside, no onside restaurant or bar currently operating, but we did discover the excellent Longwood Brew Pub and Restaurant. Also nothing really to explore locally by foot (other than a few stores including a Super Store), a downtown or waterfront location would be much better for that.

    « Good Choice for Business or Pleasure Trip »

    We use this Best Western at least annually for business because of the location. It delivers what I expect for this price-point and type of hotel. It's a bit older but it has been well maintained over the years. It used to have a pub/restaurant in the hotel (closed - just a breakfast area) but there are several restaurants within a short walk of the hotel. I rated it 'very good' because of the age and because it doesn't stand out over some hotels, but it's a good choice. It uses a wall AC/heat unit which can be irritating for some people, but on the other hand there is a balcony, which you don't see often anymore.

    « Relaxed stay in Nanaimo »

    I enjoyed the stay at this hotel because we were given a room that was both spacious and quiet, and the atmosphere was both welcoming and relaxed. The hotel is located in the northern part of Nanaimo.

  • 4
    « Good value hotel »

    This is a good value hotel. Not fancy but everything is in good shaper and working order. The staff is very nice at this hotel. It is located nicely at the north end of Nanaimo and is quite. The price for the room is why I say it is good value.

    « Good hotel! »

    Clean, friendly, newer hotel, with fluffy towels, a cheerful and helpful staff, with a good breakfast included. It is a bit north of the city center from Nanaimo, but near many convenient restaurants, convenience stores, etc, and out of the hub-bub of downtown Nanaimo. If you have a car it is much easier to park here and drive into the city center than try to stay downtown & be concerned about parking. Also, some of the hotels in downtown appear a bit run down unless you can really splurge.

    « Just okay »

    It is an okay okay hotel. The staff is friendly. The free breakfast is good - sausages , eggs, scrambled eggs, waffles , breads , jams , cereal , fruits etc. The carpets in the hallways and the elevator are very dated. The housekeeping folks for some reason were leaving just 3 bathing towels instead of 4. Of the 4 nights we stayed there , everyday we had to get 1 more from the reception, this in spite of writing it in the request form left by them!!!!! Very strange. By the way , this was the very first time I had stayed in a Best Western, my preferred hotel chain has been Marriott. I made a note in my mind to avoid Best Westerns in future. Thankfully i did stay later at Best Western Plus in Kelowna and it was a great hotel.

    « Poor location and noisy traffic but rooms great »

    We did ask for a quiet room, but the traffic noise was terrible. Maybe it would have been even worse in other rooms! Couldn't turn the fridge off as the dial just spun and no power point. On the plus side, the room was clean, the king bed comfortable, the shower great and the room was quite large and the parking was good, and the staff friendly and tried to help. Location was far away from wherever we wanted to be, parks, downtown, restaurants etc. it was probably good value, but I'd prefer a quieter place next time.

    « One night stay »

    The front desk staff were lovely. The room was very clean and the king bed was comfy. It is cool breakfast is included and I really appreciated they had gluten free items and almond milk! The scrambled eggs tasted weird though. All in all very good, affordable hotel. Parking was easy and convenient.

    « Pleasant Hotel But Very Expensive for Location »

    We st ayed three nights at this hitel. While we found the staff and facilities, for the nost part to be excellent, it had two specific defects. The most important is that the wall air conditioner is mounted so that it blows directly in the sleeper's face. As a result, we opened the window (fortunately we were on 3rd floor). Vents directing the air upward would have solved the issue. Plus, it is always on, and we could not seem to regulate the temperature. Second, the hotel is located quite a distance from downtown. While that improves quietness, it also should mean a less costly place. Even with AAA discount our price before tax (12%+ in BC) was almost $200 Canadian. The conversion to US dollars certainly is helpful here. Our stay in Victoria, also at a Best Western, while slightly more expensive was much more pleasant. We could actually go for a walk in a perfect setting of James Bay. Finally, but minor, is trying to find the place when coming south on Metral Rd which is accessed from s/b Canada 19. If the building on the left looks like a hotel, it is. However, because there is no clear signage, we had to drive around the block to find it and approach from the south.

    « great value »

    10 -15 minutes from the Ferry Station. Great value., Rooms were clean and very comfortable beds. We were 4 adults sharing a room with x2 queens. At check in we were pleased to be upgraded to a suite that had a second bedroom ajoined with its own double bed and TV. We could have used additional bathroom linens and likely could have had them if we had requested them. The front desk staff were courteous and helpful. The breakfast room decor could use some help and the breakfast foods were as you would expect for the setting.

    « Excellent Customer Service »

    BOOK DIRECTLY THROUGH THE HOTEL TO GET THE BEST RATE!!! DO NOT BOOK THROUGH BOOKING.COM!!!!!!!! We had to visit Nanaimo for a swim meet and had to book at the last minute because originally we were supposed to camp. I was stressing out because according to Trip Advisor, everything was pretty booked up. I ended up booking through from the Trip Advisor site and was not happy about the inflated price, but thought that was all that was left. When we arrived at the hotel the staff was shocked how much we were charged for the room. DOUBLE what the hotel itself was charging for the same room. DO NOT BOOK THROUGH BOOKING.COM. Call the hotel directly. Staff was super helpful, professional and friendly. As for the hotel itself, I loved the location of the hotel. Superstore across the street, close to the mall and several restaurants. I would definitely stay there again.

    « Upgraded Hotel next to the Woodgrove Mall »

    Coffee in the lobby -good coffee and all the fixings plus Apples Now we register fast and efficient and knew my name No Restaurant only a very good breakfast on the house in the morning. So before stopping at Dinner time maybe take sometime and have dinner.

    « Wonderful! »

    Very nice hotel workers are so nice! Best breakfast ever and I love the deck ?? it has everything u would need kids would love it because I know I did the wifi is super fast too so I was happy about that I'd totally recommend this hotel. The location is wonderful,they gave a sauna place for laundry and more!

  • 5
    « very good hotel with helpful staff »

    very good and clean hotel.excellent location close to restaurants and stores.hotel staff very helpful in special Trina at reception. keep the standard up and for sure you will be a busy hotel 365 day/year.

    « Comfortable Stay »

    We had a good and comfortable stay at this hotel. The only downside is that it is near the highway and doesn't have a nice view. We weren't looking for a resort place and didn't notice the traffic noise, but some may not like that.

    « Outstanding Customer Service »

    Conveniently located off the main highway, this property has all the basics covered: well appointed clean quiet rooms, and overall the property is well maintained. Surrounding neighborhood is safe and within walking distance of stores and restaurants. We were traveling with surfboards and without my asking, the desk clerk went out of her way to find us a room with a parking spot in front that allowed us to stow the boards inside for the night instead of leaving them on the car. Other staff were also friendly and helpful.

    « Good night sleep »

    I have stayed at this hotel many times when visiting Nanaimo. The staff are polite and very helpful. They acknowledge you when entering and leaving on some excursion. The rooms are clean. The beds are extremely comfortable. I recommend Best Western Northgate Inn.

    « Welcoming »

    This is a really nice hotel and just fails five because of traffic noise. The desk staff were welcoming and very helpful, as were all the staff here. The room was was very clean, large, with all the usual amenities plus a kitchenette and balcony, and very comfortable. The only problem being that it was next to the highway and traffic noise went on until the early hours. The breakfast room is one of the biggest we have seen with plenty of space. The breakfast choice was varied and plentiful. The hotel is close to restaurants and only ten minutes from historic downtown. We would be happy to stay here again, but only in a room away from the highway.

    « Quiet and super accommodating for the four legged kids. »

    Nice courtyard for the pups to play in and do their stuff. Doggy bag on arrival with treats! Amazing continental breakfast that felt like a real breakfast. Highly recommend this place. Great shower and very clean. Staff were all friendly and helpful.

    « Excellent Hotel. »

    We stayed here for 5 nights, great room ,good beds and pillows, if I was being picky the bathroom could use an update. Free water bottles, computers,and printers, use of umbrellas and great staff to answer any query . Restaurant size breakfast room, breakfast is included, and is very good with hot plates, lots of fruit etc Hotel is walking distance to Mall and restaurants etc. Best you ask for north side of hotel, much quieter than south with is close to highway.

    « Best Staff »

    The hotel was very clean and comfortable although only a roadside location (a little noisy but aircon drowned the traffic out) and therefore no view but only an overnight stop before we caught the ferry back to Vancouver for flight home. What singles this hotel out was its staff! All the staff were friendly and helpful but the staff on Reception were outstanding in their helpfulness and warmth! . We stayed in 5 Best Westerns during our 4 week stay in Western Canada and I can definitely say the Northgate Inn staff beat the lot!

    « Great Hotel »

    Great Service, loved our stay enjoyed the room was awesome slept in.....Close too all the grocery stories. Asked for an extended check out which was handy, snacks and coffee there after long trip Parking is handy air conditions in room was great so hot out

    « Great place to stay in north Nanaimo »

    They took good care of me, gave me the top floor room on the quieter Metral Dr side of the hotel as per my room preference request. The staff at the front desk were very friendly and courteous, I really appreciated the nice way they greeted me and upgraded me to a suite. Generally a nice clean and quiet suite, with 3 x comfortable queen beds. The free breakfast was good, and the dining area was huge. It's actually in the restaurant. Just an overnight stay. Drove about 10 mins the next morning, to Departure Bay to catch the BC Ferry to Horseshoe Bay. Turned out to be a very efficient plan and was good value for money.

  • 5
    « Fantastic staff, clean, spacious. My room had a great sitting area. Ricky's All Day Grill is attached to the hotel and w »

    What an incredible stay. The staff are great. The restaurant was amazing. Great lacation, I'll stay there any day. Ample parking spots. Great hotel to explore the region. The room was huge , clean and updated.

    « Nice Stay »

    the room was nice, comfortable bed and nice customer service at the front desk. The laundry was broken which was a disappointment to us. Breakfast was good but in an inconvenient place. The staff was helpful and greeted us with a smile.

    « On the corner of Metral and Metral - really! »

    A nice place to stop if you are doing business in the North of Nanaimo. In for business, our usual haunt was booked solid for a convention. So we looked further afield. Since we were working in the North, my travel agent suggested this place. I am glad she did. walking distance to several good eateries, and close to our work location, this place was nicely located. The check in was efficient and friendly. The room spacious and comfortable. Bathroom well appointed, and good counter space. The bed was comfortable, with nice linens. The shower was ok for pressure but not super. The heat lamp a nice added touch. Breakfast - included - was great! This included a hot portion. The wifi was free and good enough speed. All in al a nice place. Would I return? Yes.

    « Very pleasant and helpful staff »

    Stayed 4 nights and everyone was very helpful and friendly. Great location and close to wonderful restaurants. Could break up the sausage with bacon for breakfast as got boring after being there for 4 mornings.

    « Stop on our way to Tofino »

    We stayed overnight at the Northgate since we did not want to drive all the way to Tofino in one day from Kamloops. The hotel was great - clean, comfy and close to shopping and restaurants. The breakfast room was exceptionally clean and the food was good for hotel fare. We would recommend this hotel and we would stay here again

    « Highway noise »

    Make sure you get a room that is not on the "jake brake" side of the hotel if you are sensitive to being able to sleep - having the patio closed helps - and is necessary as there is no secondary lock or screen anyway.

    « Excellent stay, excellent service, staff, and location. »

    Initially difficult to find, since streets to left and right of main highway have different names. But it was easy after the first challenging search. Parking was adequate, and in the evening when parking lot was full, there was ample overflow space in a nearby mini-shopping area with an all night pizza place to boot. Within easy access of the Island General Hospital and other shops in various Nanaimo shopping areas. Staff were most friendly, helpful, and effective. They are the core of this institution. Place is clean, well maintained and maintenance staff quite efficient. Ice and vendo machines were quite close to lobby, thus quite accessible and more secure, since the front office desk was nearby. Breakfast buffet was adequate and they seem most willing to improve the breakfast menu based on clients' feedback.

    « Comfy beds, great staff and nice breakfast included »

    Hotel is north end of Nanaimo close to Woodgrove Shopping Mall, lots of great restaurants and easy access to highways. Very friendly staff. Rooms very clean and beds comfortable. Great Thai restaurant on next property,also liquor store and around the corner is Brown's Social House. For groceries you can walk across the street to the Super Store. We stayed for two nights and enjoyed the hotel, will stay there again.

    « Comfortable stay, lovely breakfast! »

    We stayed at this hotel while visiting family in Nanaimo, BC. It was a comfortable stay, with a lovely complimentary breakfast each morning. Staff were very helpful, both in the dining area and at the front desk. The hotel is conveniently located at the north end of town, next to the largest shopping centre. We will definitely be back, and will use this hotel as our home base :)

    « Helpful Friendly Professional Staff »

    The room was very nice, roomy and clean. The staff, all of them, were nothing but professional and friendly. The hotel was a bit noisy with the outside traffic being close by and our room was next to the door to the restaurant on the 2nd floor. It was windy and the flags outside the window were flapping pretty hard.

  • 2
    « Terrible Air conditioning!!! »

    Room was nice and clean, the downer was the air conditioner!!!SO LOUD! And INEFFICIENT! Don't know how we managed to sleep through the noise,we must have been exhausted!! It was nice to have a complimentary breakfast and Free WiFi to make up for the terrible a/c situation.

    « Best Western, Northgate....Rah, Rah, Rah »

    Irene and I had a nice two day visit with her sister and grandchildren. We stayed in the North end of Nanaimo due to the fact it is close to her grandson's business, Sound & Cinema and the Longwood Brew Pub. We had a hoot. The Best Western Northgate offered a nice sausage and egg breakfast and the note on the desk asked to review this type of breakfast! Excellent, Excellent and we enjoyed the orange and apple basket at the front desk as well as at the breakfast facility. This hotel is near a liquor outlet and also near a great Thai Restaurant (Kasira Thai Fine Cuisine) and we felt we were back in 7th Heaven in Hua Hin. Great food and very close to the hotel. The room was very clean and the front desk were very attentive. We had two large double beds, fridge, microwave, safe and a very nice TV. Great value for the money we paid. We would recommend it as well as the Longwood Brew Pub down the street. Oh yes, we met Irene's grandson at Brown's Social House and this establishment was within one block from the Northgate Inn.. All in all, a very wonderful visit!

    « Just What You Hoped For! »

    This is a very clean and well run Hotel with clean upgraded rooms that have a microwave, safe, coffee maker and bar fridge for travellers. Nice complimentary breakfast with sausage, egg, continental items to start your day. The gym is being renovated and all new equipment being bought. Excellent location across from Superstore grocery and a short walk or drive to the large mall for shopping. Rooms are sound proof which is nice as my room looked over the parking lot. Thank you for a nice stay.

    « Family visit »

    Visited my aunt in a residence not far away from hotel The staff was very friendly and genuinely interested in my stay. The room was clean neat and very pleasant. The bed was superb and I got a lot of needed rest. I hope to visit the hotel again in the near future.

    « Comfortable and convenient »

    We stayed 4 nights - found the beds very comfortable. We were looking forward to using the hot tub they advertise on the website... they have taken it out and it is no longer there. Breakfast was good, we liked the hot choices that they had. Staff was great and very helpful. With the exception of not having a hot tub as advertised... everything was as expected with a Best Western.

    « Comfortable Stay Without Breaking The Bank »

    Stayed 1 nite before traveling to Tofino. WIFI speed good. Complimentary breakfast has hot items and adequate choices. Across the hotel is a plaza where you can purchase food. Front desk staff polite and helpful. This hotel is located with road traffic on both the front and the back. So there is some traffic noise but not disturbing. Wall air conditioner however does rattle though. We had two queen size beds that are comfortable, with good shower water pressure.

    « First time stay »

    The hotel wasn't too bad, front desk staff were pleasant. I found that the road noise from the main road directly behind the hotel was a little much at times, especially when louder vehicles drove by.

    « Awesome Hotel »

    we love this hotel, love the hotel friendly staff, close to the stores dr appointments....the rooms are spacious, they have family suites. The breakfast area very spacious, love making waffles. overall the hotel

    « Pleasant Workers and great location »

    The Hotel is in a great location convenient to the mall. The house keepers are very pleasant and friendly. They have a continental breakfast and a small work out room as they were renovating. The rates were ok for the area and the beds and rooms clean..

    « Another fine hotel »

    This is a modern clean hotel we stayed at on the start of our road trip to Vancouver Island. The staff really made us feel at home and the breakfast staff were especially nice. My girlfriend needs gluten free and is lactose intolerant and they were very accommodating. We would stay again when in Nanaimo, BC

  • 4
    « Recommend »

    Very nice Hotel. Excellent staff all around..Nice wide parking spots.Even with the thermostat turned all the way down,room was to hot to sleep. Air conditioner to noisy to sleep or hear TV. LG product TV's not the best for sound or quality picture anyway.

    « Great Stay »

    Stayed here for 4 nights recently. Have stayed here before because this is a very clean, comfortable hotel in a good location. No complaints whatsoever. Plan to return next time in Nanaimo. We are diamond members and pleased with this place.

    « Over the top customer service »

    The front desk staff were incredible. Phoning for a dinner reservation, advising on a place to shop for some things we were looking for. Very fun to deal with. The room was nice and clean and easy to get to the hotel off the highway. Will certainly be back.

    « Good but noisy »

    Clean and comfortable but noisy due to central location. For some reason the windows do not block the outside noise very well. I thought they were open when we first got in the room. Very good location for shopping and running errands. Breakfast does not have as many options as other Best Westerns.

    « My Stay »

    Our stay at this hotel was very good, rooms are really nice and very clean. Overall really liked hotel. Breakfast was nice lots of space for seating and food selection was good. Only thing i would suggest is breakfast is set up during week at 6 and weekends at 7 we were heading to a ferry and were rushed to eat to get there. That is my only suggestion is set up same all week and weekend....thanks

    « Perfect for a family »

    We stayed with our two teenaged grandchildren (a boy and a girl). They each had a queen size bed and we had a separate room with a queen sized bed. We had a fridge and microwave oven which proved very handy for kids late night snacks and a breakfast when they didn't want to go to the restaurant early in the morning. There was an extra bathroom just down the hall which was a very valuable amenity as we all seemed to need the one washroom in the room at the same time. Excellent family accommodation.

    « NEW RENO! Truly Amazing From Last Stay also Family Friendly »

    Wonderful Reno's outside and in! New restaurant on site, nice new additions inside and out, much more modern and updated, staff are wonderful as well. Great family stay, great value, loads of shopping centres near by. I would recommend this hotel.

    « Location »

    The location of this property is excellent, Close to shopping and dinning. The staff were very friendly and polite. Room was a good size, quiet location as well. Would definitely stay here again. The only dissapointment was that the breakfast did not include scrambled eggs and sausage. However the breakfast that was provided was very good.

    « always a nce stay »

    I like to stay here for the location, its on my way into town and close to dining and shopping. staff if friendly and efficient and continental breakfast is included. Although for breakfast use to carry 0% yogurt but noticed this time they didn't have. had to skip it, darn :-)

    « Happy stay »

    Sam and I stayed here over Xmas. It was clean and comfortable . It is easy to get to and close to anything you could need .The only down fall was the checking time but that's small potatoes . We would stay here again for sure. They were very helpful at the front desk

  • 4
    « Nice hotel, friendly staff »

    We got off the ferry very late. It was nice to be greeted by the smiling face of the person at the front desk. The room was spacious and clean. Breakfast was nice: waffles, apples, oranges and juice, etc.

    « Our Christmas Eve refuge »

    After a long flight from Ontario and then drive, arriving at this hotel was welcome indeed on Christmas Eve. The hotel boasts a lovely foyer and the friendly front desk staff automatically upgraded us to a king suite which was clean, we found it very quiet, comfy bed, cozy linens, lots of hot water and towels. Front desk folks had great suggestions as to where to dine on Christmas Eve (a nearby Italian restaurant called Milanos was totally awesome!!!). The breakfast was included, mostly cold choices with a yummy waffle bar and very friendly and attentive wait staff .... a great way to start Christmas Day. This hotel is so close to the highway as well as great shopping and dining. If my husband and I have the opportunity to be in Nanaimo, we would stay here again.

    « Checking out Nanaimo and area »

    We were given a room on the third floor which is great as this is the top floor. Our room faced the north and this is not a good thing. This room had a lot of ?road noise? as there is a four lane road that runs alongside the hotel. The air conditioning was quite loud which made for an issue when trying to sleep and opening the patio door was not an option because of the loud road noise from the traffic. The hotel is older and the room reflects the age with the orange carpet. This room had a king bed with two night tables with lamps on each night table. The bed has five pillows to choose from. I was not impressed with the sheers on the window and it does not affect the comfort of the room but for the price one pays, at least have sheers in good shape. The hem was repaired manually and it showed and the side was not repaired at all. There was a small table with a lamp and two chairs. The television sat on a three drawer cabinet. The cabinet contains a safe. There is a foot stool along with two luggage stands. An iron and ironing board are included in the room. There is a kitchenette with a larger sized fridge/stove/sink combo. There are dishes, some cutlery, and other utensils for cooking with. A frying pan and pot (medium sized). This all comes in handy for those of us that do not like to eat out every night and accommodates our diets. The room also has a microwave, toaster, kettle, and a single serve Keurig machine. I like the fact that paper cups are provided for the coffee. There are four coffee servings provided along with the coffee sweeteners and dry creamers. The bathroom has a hair dryer and wall mounted shampoo, conditioner, and body soap dispenser. Three sets of towels are provided. There is a washer and dryer that are located in the same area on the first floor where the gym and hot tub are located. The washer and dryer use eight quarters for each and change can be obtained at the front desk. There was a bottle of Cheer and a box of fabric sheets on the table. The machines do appear to be clean which is appreciated. Parking, when we parked for the evening around 18:00 one night, the parking lot was fairly empty but we left at 00:30 and the lot was packed. There appears to be parking available on the other side of the hotel and that too was fairly full. Elevator, there is an elevator which is very handy and you are able to use the stairs as well. Breakfast, your usual fare of waffles, dry cereal, breads, yogurts, fruits, coffee and tea. The breakfast area is clean. Nearby shopping, with this kitchenette, there is Costco, Wal-Mart, Save On Foods, along with other areas to shop at not to mention the availability of fresh vegetables and fruits throughout the area.

    « A nice surprise is no surprise! »

    With the exception of having terrible signage and driving past the place twice in the dark it is your typical adequately appointed hotel...its like coming home in that you know what you are getting! Shower works and its clean. Rooms are okay hesitation in recommending! Our room was a bit loud being orientated so close to the highway...not too bad though!

    « Girls weekend »

    As soon as we arrived we were greeted by very friendly staff at the front desk.We asked about restaurants in the area and got some very good recommendations.The room was very clean and comfortable.The continental breaky was ok.Boiled eggs,waffles,cereal,fruit nothing special.Lots of shopping around the area.I'd stay here again.

    « Great hotel »

    The front desk staff were very friendly and helpful on both check in and check out. The room was very clean, and the bed was very comfortable. The continental breakfast is good. We would definitely stay at this hotel again in future.

    « Comfy beds, Clean Room, Friendly Staff »

    Right off the highway in Nanaimo. Rooms are modern, clean, and spacious. Beds are super comfortable. Friendly front desk staff, even gave us a complimentary upgrade since it was my birthday! Only thing I could say they can improve on is the breakfast - almost everything had gluten or dairy in it, so it makes it a bit difficult for people with dietary restrictions to enjoy it. That said, having complimentary breakfast included is a nice touch. Thanks for the great stay!

    « Clean-smelling, clean-looking, basic Continental Breakie and Complete Accessories rooms »

    What a relief to enter a room that had everything we required or wanted: free wifi, free safety box, microwave, mini-fridge, iron, ironing board, free (one) bottled water, free Keurig coffee, soap, conditioner, body lotion, two luggage racks, desk and desk chair, armchair with ottoman, three brighter-than-the-usual-hotel lamps, etc. Great stay, wish it had been a bit cheaper as it's not as close to downtown as many other hotels (BW has another hotel downtown). If Best Western Northgate Inn reduces their rate we will definitely be back as we visit Vancouver Island frequently.

    « Overall good stay! »

    Really nice service. Clean rooms. And somewhat updated. We stayed on the top floor and didn't hear much noise but It is on the side of the highway so light sleepers might hear the road noise. The breakfast was decent for a free breakfast. Close to a few restaurants and Starbucks, and a mall and grocery store. I didn't use the jacuzzi or pool, so can't comment on that.

    « Dependable »

    We have stayed at this hotel many times before and have always found this hotel to be very comfortable and staff friendly. Its a great place to stay being so close to the local malls as well. Looking forward to seeing your new renovations completed.

  • 4
    « Good Location »

    Not the best, Best Western I've stayed in... but still very nice, clean, and comfortable. Best part is it is in walking distance to many amenities including dinner and shopping. The rooms seemed a little older (old school thermostat), but hey... I'm just there to sleep and leave.

    « Awesome Stay »

    Loved our Stay, Staff is excellent, Even though they are renovating there exterior it did not interfere with our stay...They don't work at night....Housing Keeping takes pride in there job, Restaurant for Continental Breakfast is Great, love the selections. Rooms & beds are very comfortable

    « comfortable and safe...good value »

    This Best Western offered me a safe and comfortable place to stay at a reasonable rate. The staff were helpful and the place was clean, although very dated and in need of some carpets. Bathroom was too small.

    « One night in Nanaimo »

    My wife and I were visiting friends in Nanaimo and needed a hotel for one night. We chose the Best Western Northgate as it was reasonably close to our friend's home and we are also Best western Rewards members. Check in was swift and efficient, even though a storm was knocking out the web-access for the hotel. The room was very nice. The breakfast room used re-usable dishes and cutlery which we greatly appreciate , rather than paper plates and plastic cutlery. And the lady tending the breakfast room was a pleasure..

    « Clean, convenient room without exercise facilities »

    This is a good property for a business stay. The room was clean, comfortable, well laid out, with good lighting and work space. There is a coffemaker, microwave, and small fridge. Breakfast was pretty standard, although they did offer 2 waffle makers, not just one. The "exercise room and spa" left a LOT to be desired. Most of the few machines weren't functioning. The spa was in the same room and uncovered, so the room was quite steamy. Someone had tried to "fix" this by jamming a sliding window open, which created a cold draft. One side of the property faces the parking lot, the other the highway. No restaurant on the premises, only the breakfast buffet, and the Thai restaurant nearby was closed Monday night. It worked well for my purpose (a job interview the morning of checkout). Staff was friendly and helpful. I'd stay again on business, or recommend to budget travelers. I've knocked off one star for "cleanliness" based on the condition of the spa & exercise room; the room and bathroom were quite clean.

    « Overpriced Experience »

    Hotel is under renovation with scaffolding and construction activitity. No pool and whirlpool jets not working. Breakfast did not include any hot items. Bathroom had silverfish infestation. Room was located adjacent to a busy highway with noise day and night. Paid $150 for 1 night and fell I was overcharged.

    « Comfortable and relaxing night »

    Booked in to the Best Western Northgate Inn for one night prior to attending hospital for surgery. Staff were very welcoming and concerned. Room was very nice and comfortable. Did not take advantage of the breakfast due to the surgery issue. There were some renovations ongoing but this did not detract from the stay.

    « Nice Room, Horrible Free Breakfast »

    Stayed here for 2 nights. We stay at BW hotels often so have a good flavour for what to expect. Because we are diamond members, we were automatically given a newly remodeled room on the top floor on the quiet side of the building. Our bed and bedding was super comfortable. It was nice having a mini kitchen, too. However, we were extremely disappointed with the free breakfast. Boiled eggs, apples, dried cereal, toast, muffins, Danish and make your own waffles didn't work for us. We've had superb high protein breakfast varieties, etc. at many other BWs. There's no excuse for offering such lousy breakfast choices here. Likely won't return back here.

    « Friendly, Comfortable, Clean »

    This was my third stay at the Northgate Inn. I keep going back due to the friendly staff and the accommodations. This time, travelling alone, I had a king room for two nights. The room was very clean, the bed was comfortable, and the hotel had everything I needed. My room was on the main floor, and faced the highway. There was noise from the street, so light sleepers may want to request a room on the other side of the hotel. There are laundry facilities, a pool and jacuzzi. I did not use them, and I took a pass on the continental breakfast. Unfortunately, the on-site restaurant had closed, possibly for renovations. Hopefully, it will reopen soon.

    « This Best Western did not live up to what I expected. »

    We are Best Western Diamond Level. We host people to stay while doing business with us in the Okanagan, and always use the Best Western, West Kelowna, BC. This hotel is fantastic and has a top rated continental breakfast, all our clients rave about it. The Northgate Inn in Nanaimo was a disappointment as far as breakfast, few items, no eggs, dry bread. Hotel bathrooms were too small. The outside was being renovated, but the inside needed it more. Staff very friendly. Great location to restaurants, shopping and ferries.

  • 5
    « clean »

    Without a doubt the cleanest hotel room I have ever stayed in. Convenient location, close to highway but relatively quiet. Complimentary breakfast was fine, addition of hot items other than waffles would have made it excellent

    « A really great stay, fantastic staff! »

    From the moment we arrived unannounced at the front desk, we felt looked after. They went all out to help us check in and feel welcomed. The room was neat, clean and functional. The location was perfect. The breakfast 'room' was awesomely equipped for every taste and desire. We slept peacefully.

    « Decent place to stay »

    Decent place to stay in the Nanaimo area, avoid highway side (lots of traffic noise) and try get top floor, can be noisy, especially if they have any kind of sports teams staying there (usually on weekends only so not too much concern for weekday business travellers)

    « Great Stay »

    This was a great stay. We were there for the BC Championships X-Country meet with 4 - 15 year olds. Due to the convenient location they were able to walk to the Woodgrove Mall and theatre etc. No bored teens!

    « Very good experience in Best Western Northgate Inn »

    Rooms were great, no issues, nice to have the safe for your valuables. Breakfast was great and on time (06:00), fresh as well and well presented. Internet connection was good, really overall I would recommend this hotel. For the price it was a good value as breakfast was included. Quick access to two highways made it very easy to get around as well.

    « Good value »

    Very friendly staff, fine room with coffee machine, microwave and safe, good bathroom facilities, adequate continental breakfast to get you going, good location close to restaurants and groceries stores, will definitely stay there again.

    « Great value »

    As usual, a great room and a reasonable price and great continental breakfast. Roomy and well laid out. I will continue to stay at these hotels. However, would like to get carry over rewards from one year to the next and not just a one time deal

    « Convenient location and very friendly staff! »

    The staff at this hotel were probably the friendliest I've ever experienced. They always said hello in the halls and proactively asked you if you needed a hand with anything. The location is very convenient; it's across the street from Superstore for all your shopping needs. The room had a larger sized fridge which was very convenient for storing my groceries since that is usually what I do when I stay in business. They also offered a continental breakfast with waffles, hard boiled eggs, cereal, coffee and Holyoke etc

    « Always a Good Exterience at Best Western »

    We have never been disappointed staying at Best Western Northgate Inn, Nanaimo. Management and staff very helpful. You can't beat the location, very central easy access to shopping, restaurants and activities.

    « Stayed at this wonderful place for 11 days »

    My daughter and I stayed here for 11 days and loved it. The staff was SO friendly. Our dog got out and ran away, the staff immediately ran out to help us find the dog. We were always greeted with kindness and a pleasant smile. I got sick with a cold and flu and I couldn't sleep one night, so I went to the front desk where they have a free tea and coffee station and I made myself a nice warm tea. The staff opened up the hot tub for me at four in the morning so I could relax and be able to breathe! A 4 am hot tub and sauna in solitude, who could ask for anything better than that. Each room has it's own balcony. There is free breakfast every day, and they EVEN accommodate celiacs with gluten free bagels and waffles! Loved every minute of being there and thank you to all at Best Western. As we transition to our move on Vancouver island, this will always be a part of us and in our memories. Oh, the beds, blankets and pillows are HEAVENLY too.

  • 5
    « Excellent stay! »

    I have been here almost two weeks with a kitchenette as I brought my small dog with me. The room is very clean, the hotel very quiet. A great safe place to take the dog out for his business (even in the middle of the night) I have found the friendly front desk staff to be overly helpful in accommodating any need I had. The free use of computers, printer, in the lobby an extra bonus. The complimentary breakfast is always good, lots of choices for food, fabulous service by the lady that attends the breakfast. There's free fruit, muffins, coffee all day in the lobby. The cleaning staff are so helpful. An excellent place to stay. Will highly recommend. Have already told a few locals that if they have to recommend a hotel to anyone, this is the place to go. Also, it's in a great location, close to the highway for easy access to all kinds of restaurants and shopping, some of which are in walking distance too.


Getting to the hotel ...

All directions
·From: Duke Point Ferry. Take Highway 19 North to Aulds Road. Turn right on Aulds Road and then turn right on Metral Drive. The Best Western Northgate Inn is located in north Nanaimo with easy access from both Highway 19 and Highway 19A. A short walk to Woodgrove Shopping Centre. ·From: Departure Bay Ferry. Take Highway 19A North to Enterprise Street. Turn left on Enterprise Street, and then turn right on Metral Drive to the Best Western Northgate Inn.

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