BEST WESTERN Dorchester Hotel,  Nanaimo

3.5/5  - based on 470 guest reviews.
70 Church Street, V9R 5H4, Nanaimo, Canada - See map
+1 250 754 6835 +1 250 754 7286



Your room

> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Restaurant
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 470 traveler reviews
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There's no better way to explore the beauty of a region than selecting a Nanaimo hotel that's right in the heart of all the adventure. Other hotels in Nanaimo, BC might try to compete, but guests keep returning to the Best Western® Dorchester Hotel because of the impeccably friendly service, location, and amenities. This Nanaimo hotel is close to the convention centre. Just a quick three-block stroll will deliver you to many popular BC events. How much more can you ask for? The Nanaimo Convention Centre isn't the only attraction that draws visitors here. The Nanaimo boat races are world-famous. Whether you prefer the Dragon Boat Race or Bath Tub Race, getting on the water (or watching from the bay) is a family-friendly must. Enjoy the views and the adrenaline pumping action of the races. The Silly Boat Regatta is a much beloved tradition. However, maybe you want something even more exciting. How about a day of bungee jumping? There's no better way to get your heart pumping. The best part is that this Nanaimo hotel is only a short drive to the best bungee spot in central Vancouver Island. There are multiple arts festivals nearby if you're looking for a little culture. This harbour view location also means that you're right across the street from the Sea Plane Terminal. Close to BC Ferries, Departure Bay and Duke Point, you've never had it better. Take full advantage of the location of your Nanaimo hotel. Conventions and meetings are the reason many guests book a stay at this Nanaimo hotel. Bring your appetite to the most important meal of the day, because steaming hot eggs and pancakes, fresh fruits and croissants, a variety of cereal and yogurt and our flavorful coffee are all featured for a nominal fee. We do offer a full a-la-carte breakfast (made to order). Reserve your next vacation at Best Western® Dorchester Hotel and get ready for a trip filled with sightseeing, water sports and fun events!

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Room 1

Guest reviews

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based on 470 guest reviews
Business Business 112
Couples Couples 165
Family Family 95
Friends getaway Friends getaway 40
Solo travel Solo travel 37
Sleep Quality
BEST WESTERN Dorchester Hotel,Nanaimo
  • 5
    « Delightfully Surprised »

    Havent been to Deep Blue Restaurant before; did you know Dorchester even had a restaurant... We didnt. I met a lady in a line up and she talked it up so good we had to try it. Wow. What a gem we found! It hasnt hit the streets of Nanaimo yet, but will explode when it does! The food was To. Die. For. The chowder was rich and creamy and full of seafood, as promised! I havent had a steak that expertly cooked in years! And the vegetables! Lordy we couldnt even identify all the vegetables on our plates but they were soooo good; and farm fresh! Deep Blue has defiantly kicked up their game and I am pleased that I found them first :)

    « Recent visit »

    Great location, friendly service. Probably the smallest room I have ever stayed in, however. If you are just there for a visit, and won't have to work or spend any time in your room, then I would suggest this location.

    « Classic Hospitality »

    A very nice hotel with lots of character and charm in the centre of a small seaside town. Great to stay in a spot that is in the heart of Nanaimo with plenty of fantastic restaurants and shops only walking distance away.

    « Rainy Naniamo Weekend »

    Great location with lots in walking distance,Restaurants,Museums,Old city quarter and harbour walks and parks. Clean hotel and rooms and try to get a harbour view room.Restaurant in the hotel is pricey and not very extensive with its menu.

    « Great value in old town Nanaimo »

    This hotel has a great location close shops, to inner harbour and seaplane base. The old saying that you cannot tell a book by its cover applies here. Average looking but clean exterior outside but a neat boutique style hotel inside. Very friendly and efficient staff. Neat and clean. Excellent value.

    « Guest service above and beyond the call »

    I arrived on last weekend after a very frightening drive from the ferry terminal. My car had suddenly started losing power when exiting the ferry at Duke Point. Arriving at the hotel shaking and scared, the desk clerk, Bruce, took it upon himself to call a repair shop for me, explain my trouble, then very carefully wrote out directions to get to the place. When I returned after 3 hours, Bruce was gone but another gentleman on the desk had heard about me and upgraded me to a room with a view. Said I needed a break. Leaving the next morning, Bruce told me to 'be safe'. What a staff! Thank you from the bottom of my heart to both these gentlemen! Oh, and the room was very comfy with great pillows!

    « check the rate they give you »

    they gave our team one rate then charged us all different higher rates.some rooms were at the quoted rate and most were 50.00 to 60.00 dollars more and they wouldn t change it.the on line rate was 119 .00 but we were charged 139.00

    « Good hotel & location »

    this hotel has been renovated since my last visit and it makes a difference. the lobby is nicer and the rooms more modern and clean looking The rooms looking out at the harbor are a nice view.Quiet as well Comfy bed and nice clean bathroom with tub & shower The hotel is in a good location,close to the theatre or the restaurants on Commercial st and the harbor walkway Service was ok but not the best on check in & check out I would stay again for location & valu

    « Charming, updated older hotel in the heart of downtown Nanaimo »

    Overall experience was pleasant. Older hotel but the interior has been updated. Rooms are quiet & clean, bed was comfortable. Restaurant was nicely appointed, menu was more than adequate. At check-in the desk clerk took an imprint of my credit card & indicated that all charges would be processed on check-out. In all my years of travelling I have come to know that this is not an unusual polocy. However, when I returned home I found that a $300 cover charge had been processed at check-in. The actual check-out bill & the credit for the cover charge had not been posted. I called and was told this was their practice & to wait 2days. I will be checking again tomorrow. This could affect credit card interest charges depending on the billing cycle and when I pay the card. Be sure to get a receipt for the credit at check-out.

    « perfect place to stay, when in downtown Nanaimo »

    The hotel, staff and views were great, from check in to breakfast. The desk manager was thoughtful enough to recommend I stay parked in loading zone, while I take my bags to my room first, then park as there are a few stairs between the hotel and the parking lot. The only negative was the hot water gave out in the middle of my shower, came back and went again.

  • 5
    « Happy pet owner »

    The staff was very very helpful and friendly I was very pleased to know they are pet friendly The place Was very peaceful and close to the wharf where our fishing vessel was at And I enjoyed that it was not hot in he rooms

    « terrible experience »

    we were scared to leave our vehicle in the free parking lot as we saw someone going around looking in the back of ppls vehicles. Room smelt, we had a view of another building, room was squishy, the kids didnt have a blanket for the sofa bed so they were cold, we for some reason had sand in our bed and room was cleaned but sand was still there and the cleaning was cleaned poorly.

    « Beautiful building »

    I stayed at the Dorchester with 4 colleagues for two nights last week. The hotel has been updated, and is quite beautiful, with lots of character. The front desk staff was helpful, and were able to put our rooms close together as we had asked. The rooms were clean, but the bed was very hard, making it a rather uncomfortable sleep. It was quite hot in the rooms, and we had to either open the windows (which had no screens, letting bugs in), or put on the air conditioners which didn't work all that well. We also found that in all of our rooms, the tubs drained very slowly, or not at all. Overall though, it was a good experience and I would return.

    « Nice place, Great View, Great Value »

    The hotel has a rustic appearance and is right across the road from the ocean inlet. The staff were friendly and the loft room I had was nice with a great view from balcony. I had a smoker in the room next to me smoking on the balcony and the smoke got into my room was my only issue. I would stay here again.

    « Clean and comfortable but lacking in restaurant service »

    Room was clean and comfortable with a harbour view. We arrived at 7.40pm to the restaurant for dinner and were allowed in but told we had to order immediately as they closed at 8pm. We ordered but were rushed to hurry up and when we asked for the dessert menu we were told that the Chef and waitress were about to go home so we could not have any! The waitress continued to rush around us getting the tables ready for breakfast and we left as were clearly not wanted! We can recommend the room and location but not the restaurant service. The reception rang us after I posted a review whilst there and said he was sorry about the service. We walked into breakfast next morning but it was full with just one waitress (the same as the night before) to take everyone's orders. We decided to walk out and go elsewhere

    « Superb service! »

    Friendly staff, clean rooms- all you need for a place to stay away from home. The room designs are sleek and space is small but functional. I will definitely recommend to my friends and will stay again!

    « A dated hotel that is struggling but so far holding it's own »

    I have been going to the Dorchester for years. It is an old hotel, evidenced by the size of the single elevator which would barely accommodate someone in a wheelchair with luggage (and NOT their escort). The room had been repainted and updated with laminate flooring (thank god) but the bathroom had not been updated yet and showed it. The view was spectacular, of Nanaimo harbour and islands it is one of the better hotel views on Vancouver island. The bed was a bit small but serviceable, definitely slept well. The lack of screens on the windows was a bit strange. The street below can be quite noisy after a rockin' Nanaimo Saturday night. Staff were quirky and ecclectic and perfectly suited to this hotel. Parking is in a public lot so zero safety. There is a rooftop terrace for the smokers.

    « West tour »

    We stopped overnight on our way to the island to visit with family, we will stop again on our way back thru to the prairies!! The hotel was in a good location, clean room, comfortable bed, helpful staff.

    « Not a long stay hotel »

    Stayed here only one night. Found the room would be too small for a longer stay. We were in a room with 1 queen bed. The best thing about it was to be near the waterfront and walking distance to some unique eating establishments.

    « On a whim... »

    I had to travel to Vancouver Island for work, and I wasn't sure if I was going up to Campbell River the evening of my arrival, or if I'd stay put in Nanaimo... The weather decided for me, as it was overcast and drizzling. I had no clue about hotels in Nanaimo, as it was my first time there, but I drove to the town center from the ferry terminal and saw the Best Western sign. I pulled in the parking lot, got on the BW website, and made a reservation (I didn't want to drag all of my stuff inside if they didn't have a room). With the reservation only minutes old, I walked in to check in...and was promptly moved to a better room for the same rate! While I was checking in, a woman walked up, ignored me and the fact that I was checking in, and started asking all manner of questions of the front desk manager. He was polite, but very firmly made her aware that he'd answer her questions AFTER my business was completed. I really appreciated that. The room was super comfortable and had a great view of the harbor and float plane docks. I had to check out fairly early the next morning, and the front desk manager at that point had changed, but the gentleman was equally nice and friendly. Should I find myself in Nanaimo again, whether for business or pleasure, they will be getting my business!

  • 1
    « Remodelled but old »

    Very disappointed with this venue. It was conveniently located with free parking but way too noisy!!! We we in the 3. Rd floor of a 4 storey building and could hear the tenant above us walking back and forth all night. And then again first thing in the morning for over1 hour. Our fridge was way too Loud and so was the shower from another room

    « Good location. Good value »

    Located downtown overlooking harbour. Good for ferry to Gabriola. Easy walk to main street and good bistros e.g., the Nest- v good food and the Modern Cafe -more of a pub comfort food style place but good. Hotel cafe esp good for reliable breakfast.

    « AWESOME! »

    This hotel went above and beyond any of my expectations: The staff was friendly and extremely helpful. Hotel and room was clean and modern. I would recommend this hotel in a heartbeat! Food was excellent with a variety of options.

    « Small room, disappointing lack of view. »

    Having stayed in city centre Rome (view of St Peter's) and Paris (view of The Eiffel Tower) I am familiar with small hotel rooms but the lack of space in this room came as a surprise without a view to compensate for the small size. Comfortable beds, clean, good wifi and a quiet location help to raise the star rating.

    « A good place to stay »

    We had requested a room with a harbour view and a queen bed. None was available but we were offered a room with a harbour view with two double beds at no extra charge. We were very pleased. The room had been nicely updated.

    « A+ location »

    I had 2 separate visits to the Best Western Dorchester last week, and both were great! The rooms are on the smaller side but are updated, comfortable, and well set-up. The hotel itself is very lovely, but its location is possibly its best feature! One small street is all the separates the hotel from Nanaimo's waterfront. In fact, you can hear floatplanes take-off from your room if you listen carefully! The Dorchester is also in a fun and walkable neighborhood with great cafés, galleries, shops, and restaurants (complete with rainbow crosswalks). Note that parking is limited, and you may need to park on the streets of the parking lots are full.

    « Overnight? Fine; Stay? Not so much! »

    Older, clean, but not quiet. Right at dockside in Nanaimo, so easy to walk around the historic guardhouse and along the dockside. Downside: it's also right across from where the floatplanes take off! If you like to watch that sort of thing, it's great; if you prefer quiet, it's not so great. I was only passing through, so found it entirely satisfactory.

    « Nephews Wedding--Think twice before booking here »

    Flew in to attend my Nephews wedding which they held at this hotel. Well interesting place for a wedding. Great location by the water though there is no convenient parking. The lobby is nicely decorated. Now how they look after you when having a wedding. Dont even consider having your wedding reception here. We had a buffet dinner which to start did not provide the dishes perviously agreed upon. Plus did not provide special dietary food needed for some guests. There was not enough servers and at one point where cleaning our own dishes. Coffee and Tea was no where to be found after the main course. When my nephews bride approached the lady running the show she was told the chef had just started her and did not know what food was needed plus there was not enough staff to help out. I felt sorry for the one lady left to do everything. Though the day was still fun for it brought family together from all over North America. The stress of what they did not provide was terrible.

    « Lovely place »

    This is our second trip to this hotel. The rooms and hotel have been renovated very tastefully. Love the new flooring. The location is great, close to the water- can go over to Protection Island to visit the Dingy Dock Pub, close to the mall & the ferry. Staff were very helpful. Would stay here again if we are in the area.

    « Great hotel »

    Nice location, nice price, and overall a classy hotel. a 20% discount is given to guests who are eating at the in-hotel restaurant. The food is good and convenient. I would definitely recommend this hotel.

  • 4
    « The Best place to stay in Nanaimo »

    Location, location , location!!!! This hotel is located right on the harbor in downtown Nanaimo, perfect for walking, sight seeing and restaurants!! The service was excellent, our rooms overlooked the harbor and were very comfortable and clean. We have stayed here in the past and will so again in the future. Great hotel!!!

    « A very pleasant stay. Will be back for another longer visit. »

    Clean room. Friendly staff. Well situated near the wharf area and we had a nice evening walk We had a great diner at a French cuisine restaurant nearby. Easy access to the BC Ferry service just a 10 minute ride.

    « Good stay »

    The rooms are quite small but neat , clean And bed was comfy. We were on the 4th floor. The hotel is old but it was quite at night. No breakfast provided but they do give you a 20percent For their restaurant. We did not use it. Hotel is right downtown so easy to walk to everything. It was a little expensive so probably would try to find a different Location.

    « Boutique hotel in great location »

    This heritage hotel was renovated in 2001 I believe. The rooms are elegant and well appointed. The hotel is in the heart of downtown Nanimo and is easily accessible to public transportation,shopping,restaurants and the ferries.

    « good experience as always »

    impressed with the breadth and fineness of renovations accomplished since your long ago last visit. The hotel lobby looks real smart. The closeness of the parking area was most convenient; likewise the location of the hotel almost on the waterfront meant that after driving that morning, I could park the car and go see the sights and find a suitable dining restaurant without having to take the car out again.

    « Good location »

    We were in a King room with a harbor view which was nice. Unfortunately this Best Western does not have a microwave in the room, it is down the hall, nor do they provide any type of breakfast. We were on the 2nd floor but, due to noise from the room above, we would advise to try for a top floor.

    « Another Great Visit to the Dorchester »

    Another great visit to the Best Western Dorchester! Quick and friendly check-in, asked for late check out which was not a problem. The room had an ocean view, comfortable bed, nice linen, very clean room, fridge and coffee maker, restaurant on site. I do wish there was a high table and bar stools by the window to sit and enjoy the view but this is a great hotel in the best part of town!! Close to shops and great restaurants! Staff were very friendly!

    « Best Western Dorchester Hotel »

    We had a very nice room overlooking the Bay. Rooms were clean and being able to open the windows was just like living at home - lovely. Breakfast in the downstairs restaurant was very tasty. Service was great. We also ate in a couple of other places in the immediate area and enjoyed them all. People were very friendly. Would recommend this Hotel and area highly.

    « Nanaimo, BC Dorchester Hotel »

    Great location, nice restaurant for breakfast (great ambiance,white linens on the tables and great service). We stay here on all our visits to Nanaimo whenever we can get a room (popular hotel so book ahead). Free parking but lot is a bit small when the hotel is full. You then have to park across the street in public parking but the hotel will reimburse parking fees. A very recommendable hotel!

    « Quite noisy at night »

    Good location right by harbor and downtown town. Check in went good and they provide parking pass. But could hear guy in room above me coughing all night also could hear the street people fighting out on the street, so made for a very poor sleep. Had some laundry to do and they did have free machines. Kinda disappointed that was no breakfast included.

  • 3
    « Friendly Staff »

    I only spend one night at the hotel. The rooms were ok. No dirt, everything clean. When arriving it was very calm, the lobby was empty. The personal at the registration was very friendly and nice. It seemed to me like a stress-free hotel. Next morning I decided to breakfast in the restaurant in the hotel, which was very beautiful and proper looking. I have been served by a very nice and cute young woman (with such a sweet smile ;) The prices by the way were a bit high and the choice was not the largest.

    « Bad smell in fridge. »

    We stayed in the hotel for 3 nights. On each day we notified them that our fridge smelled horribly of rotten fish and needed to be defrosted to be cleaned properly. No real effort was made to correct the problem and so we were unable to use the fridge as it made our food smell disgusting and need to be discarded.

    « Great room »

    Get a bay side room, the view in the morning is wonderful. Great location to restaurant and bars. The rooms were updated since our first time and the king bed was great Classic hotel. This is are second time staying here and will come back.

    « K9 Guests Get Pampered Here »

    My human and I stayed here overnight on business and I imagine we'll do it again. Our room was on the small side for the two of us, since I'm taller than Pack Leader if I stand on my hind paws, but Pack Leader used those clever human hands of hers to move the furniture around a bit until I was able to claim two adequate spots on the floor. The floor was that laminate stuff, which, I guess, is easy for humans to clean, although for us K9s it's a bit slippery and one's claws clack on it without getting any purchase. Oh, well, that was more than made up for with the presence of a stainless-steel water bowl and a HUGE Milkbone waiting for me in the room. Dessert! Thoughtfully placed beside the human bed lay a dog bed, adequate for spaniels and the like but unhelpful for us wolf dogs. (Anyway, it was polyester--yuck!) Nicest part of our mini-den? The windows actually opened! And were low enough that I could enjoy the view of Nanaimo greenery. Pack Leader stored our growlies in the little fridge for the night, we ate our supper cold and then, best treat of all, we took a long, magical walk on the nearby waterfront. Wow, what a night! All those flowers and trees and water and lights, all those dogs and people to meet and new scents to inhale....I was dog tired by the time we returned to the den. Pack Leader liked the bathroom so much that she first soaked herself in a baking-soda bath and then washed her furry head under the shower, singing happily off key. She offered me a bath as well but I think we were both just as happy I demurred. After a good sleep I was able to count bunnies all the next day on the nearby grounds of Vancouver Island University, where there's a lot of art and music and yakkety-yak to keep humans happy...oh, I don't have to go on about that? Okay, then. Suffice it to say the Doggy Dorchester is a safe bet for tired dogs.

    « Dorchester Nanaimo bc »

    A wonderful place to stay for a get away Close to everything, shopping, entertainment and dinning Have always enjoyed our stays at the Dorchester Excellent staff Very clean Walking distance to everything we wanted to see in Nanaimo Water view excellent

    « Gerat location »

    This hotel is located about 5 mins from the waterfront and Maffeo park. It is quite and clean. The staff are all very friendly. The hotel is a bit run down at this point, they could use a new carpet and wall need some touch ups but this really only applies to the areas outside the rooms. The rooms look up to date and are quite nice. We did notice that the bathroom wasn't well cleaned (e.g., hair on the counter and in the bath tub) but that was the only thing we noticed. Overall it was a great place but probably not worth the price. If there is a sale though, then I'd book again.

    « Great location, small room »

    Overall, given the convenient location of this hotel, our stay was good, but the room was very small, considering there were four of us in it. Front desk staff were helpful and polite. Breakfast seemed a little pricey.

    « Good visit »

    The room was very nice and great view of the harbor. It is a shame they don't put a bigger bed in a large room like that. The bathroom needed a little better cleaning as it has some areas that could have been easily wiped and made it look better. Great service from the front desk.

    « Nothing fancy »

    We stayed here one night as we don't want to catch the early ferry from horseshoe bay from Vancouver, stayed here one night in pet friendly room. Don't get me wrong, this hotel apparently is a heritage type of western old building, so the room is a bit small and somehow smell like dated woods... But it was good to stay, staff are good, very close to boutique shops ,coffee and restaurant. If the price is right, you can consider to stay here other than the motels. Each room has a small air conditioner, it does work.

    « Worst stay in years of business travel »

    Room wasn't ready at proper check in. Tiny room size of a bedroom. Shared Shampoo bottles. So noisy. Front desk called my room at midnight asking about the noise rather then sending up security. It was the people next to me slamming their door for 20 minutes. Will never ever stay at this location again.

  • 4
    « A one night stop »

    Stayed before - has beautiful views from the rooms at the front of the harbour and the little planes landing. Staff were very friendly and helpful. Breakfast is in the adjacent retaurant which was OK.

    « A late night check in with friendly staff »

    Great hotel, on the water and very clean and friendly. Parking is a little tricky if you arrive late, but there are other options. Breakfast was not included, which surprised us, but we did receive a $20 coupon for the restaurant, which served a great meal.

    « overnight stay »

    We found the hotel was very clean and the rooms were small but comfortable for our 1 night stay. We arrived late to the hotel so we did have to park 2 blocks away but we were reimbursed for our parking by the hotel. The hotel does advertise a lounge but it was closed when we arrived at 10pm on a Friday.

    « August 13th 2016 »

    We stayed for one night. The hotel is in a great location. It is older, but very charming and the room was clean. My only complaint would be the restaurant. We went for dinner on Saturday night and the food was not great. We went for breakfast the next morning. Breakfaststarted at 8am and we arrived at 8:05. There were about 7 tables already seated and the server was panicking. We waited 40 mins for our breakfast which was not great. I had sausage and eggs and the sausages were deep fried and greasy. As we were leaving, we heard the server telling new guests that they were out of eggs! I would not stay again, simply because of the restaurant. It is more convenient if there is somewhere good we can order food where we are staying.

    « A short stop »

    We had stayed here before 7 years ago and had enjoyed the beautiful views and was pleased that we had a room with those views again. The hotel is within walking distance of the waterfront and the old town.

    « Old Town Nanaimo at a reasonable price »

    Great location in old town Nanaimo. Short walk from inner harbour, which has a boardwalk type walkway around it. Just a short walk from the Harbour Air seaplane terminal if that is your mode of transportation. Lots of local restaurants and shops nearby.Boutique style hotel with friendly staff and good service. Certainly an option to consider when visiting Nanaimo and the central Island area.

    « Charming, great find »

    I was directed to this hotel by a neighbouring hotel when we had become stranded accidentally on the island. We were a definitely a last minute reservation but that didn't faze the wonderful front desk agents. The hotel itself is a bit older but has a gorgeous lobby and great rooms. The staff are what's really the best and just great, check in with Drew was quick and easy, and he really does make you feel welcomed! I checked out with Jason and he was greatly helpful and a gentleman, and offered guidance where I needed it. He just put the cherry on top of our experience here! My husband and I are now enjoying breakfast in the hotels restaurant, and we are very pleased. Thank you Dorchester staff!

    « Prime location »

    We stayed at the Dorchester for two nights. Although a bit old, you won't find a better located hotel in Nanaimo (except for its more expensive neighbour). Friendy staff. We didn't eat at the restaurant though, way too expensive while there are enough alternatives in the neighbourhood.

    « thanks nananimo downtown best western hotel »

    We have a group 7, and stay 2 nights for this week (mid of July 2016) at this hotel- nanaimo downtown best western. We have to say that, this hotel has beautiful ocean view and it is a really good place and bring us such enjoyable experience; plus the excellent staff service, highly recommend to everyone :)

    « A Grand Old Hotel »

    This is a hotel you know has been here for a long while. The rooms are small but are great for what we needed it was updated in most areas and is clean. We had a king size bed a partial view of the park and ocean so we had no complaints. The staff at reception was very welcoming and informative. We had dinner at the restaurant which was very good and our server was a pleasure to talk to. We loved the location we could walk around the shops and the ocean and be in walking distance to the hotel. I would stay hear again we had a good time and enjoyed our visit.

  • 4
    « Plug your nose. »

    a nice heritage complex, but has it's aged issues. One for me was the musty smell every where. The small room we had on 2nd floor. and the maze of stairs and halls The place aside from that was clean, had nice staff and was in the right location for us. Would of been a bonus to have more tables, recliners and maybe a hot tub on the roof top.

    « Not worth the price - bad cleaning »

    Stayed at this hotel for 3 nights. My room was small with a low ceiling. The bed are ok. The service is bad especially the cleaning. They don't know how to make a bed. Look at the pictures 2 days in a row when I came back in the room in the evening. This is not worth the price for a this Best Western.

    « Old and Smelly »

    Stayed at the BW because we couldn't get into the Coast. We booked a view suite that looked directly into wires and trees - view was a bit of a stretch. First thing that struck us was the musty old smell everywhere. When we arrived home and opened our suitcases that smell hit us and we had to launder our clean clothes. The suite was spacious but very plain and updated with poor grade materials. The soap in the bathroom was the cheapest you could provide plus the shampoo and conditioner was something I would not put on my hair so I had to go out and purchase something decent. The biggest irritation was the bathroom fan that was attached to the light switch. It emanated a very loud turbo noise that you could not get away from or turn off. Middle of the night, while putting make-up on, having a bath that loud irritating fan ruined your peace of mind. This is a budget hotel - very disappointed as I usually recommend the BW group of hotels, although individually owned. Spend the extra money and stay at the Coast if they have room.

    « Perfect spot while in Nanaimo »

    This hotel is in a fantastic location, it's right downtown, with parking and ocean views from some rooms. I have stayed here many times and always happy, although some of the rooms are the size of a broom closet and if there had been two of us in one of those I would have been upset. The staff are very friendly, and the fitness room is decent. The bar is fine for a drink, but I wouldn't recommend the food, there are plenty of better places to eat within a few minute walk.

    « Stayed at hotel June 2016 »

    Excellent location in the Historic Arts District and the water front, marina with lots of mid range and superior dinning. Museums and the Port Theatre easy walking distance. Friendly staff, onsite restaurant good value.

    « Nanaimo Adventure »

    My wife and I had our Honeymoon at this Hotel 19 years ago and have stayed here every time we have come up to Nanaimo. its been 10 years or so but the hotel is eve better!! the accommodations for our two little West Highland Terriers was over the top. I think they had more fun than we did.

    « A couple of good things, many bad, not for me. »

    Stayed here for one night on business in room 407 which looks directly across to the Coast hotel but does offer a limited view of the harbour. The hotel is right in the old downtown area just steps to the waterfront. Check in was friendly and relatively quick.Despite being an older property the lobby area is fairly inviting. The internet access was above average in terms of stability and speed. The room while small had many accessible power outlets, a fridge and everything worked. Water pressure and temperature int he shower was good. Unfortunately that's about all the good I could find. Parking is free but but unless you drive a Mini or a motorcycle good luck fitting into the spots. I arrived around 9pm and there was 1 spot open with about 6 inches on either side of my car. I was lucky to find a street spot (good until 10am). The room is tiny, see the pics I've posted. Dust was everywhere: under the desk, beside the dresser, under the chair, etc. The bathroom is equally tiny with a very small vanity and an awkward placement of the mirror. By far the worst thing of the experience was the copious HAIR all over the shower and even the ceiling. This was my 4th night on a busy trip so I just went to sleep and checked out the next morning. If you need a quick place for 1 night close to the downtown shops or the water I guess this would be okay. However, I recommend avoiding the property.

    « Just my own experience »

    I was a first time visitor to Nanaimo. My flight arrived very late, 12:00 a.m, and I was to leave at 4:00 a.m. I was expecting a good nights rest and if I had known that me paying extra for the harbour view would put me right by the noisy road and a little ways away from a theatre (that was hosting a ladies night), I would not have done just that. I kept the curtains closed to try and eliminate noise but it wasn't helping. The hotel itself was very great but I didn't get a good nights sleep, which is what you would expect when traveling for business.

    « Nice View »

    Most Best Westerns have an inclusive breakfast. Because the Dorchester has a restaurant breakfast is not included in your registration. The hotel parking is not the most convenient being about (2 lots) half a block at the rear of the hotel. We did unload at the front of the hotel in a loading zone which was no problem. We booked a room with a view of the harbour, cost a few dollars more but worth it. Very nice view of the harbour and adjacent stores band facilities.

    « OK but not fancy »

    OK for a down town hotel Question the parking lot security and location in regards to the hotel check in. Stairs between elevator and room make it tough if you are using a walker and carrying your own luggage.

  • 5
    « Wonderful Modern Experience »

    Beautiful Views, Wonderful Service! My room was comfortable and cozy. I loved looking out to the harbour when I woke up. The Hotel was quiet and very clean. I can tell the modern updates were made recently and I am very happy about this. Parking was easily available and the hotel is in a beautiful area so I was able to walk arounf at night and find a little cafe to eat at. Overall very impressed with my experience at the Dorchester.

    « Love the location »

    It is right down town and close to everything in walking distance. We were there for a sporting event on which the athletes needed some zen time before the event and I had asked for a early check in. They did not accommodate this request, thus the athletes did not get to rest up before the event.

    « Overnighter hotel »

    Stayed here given location to Port Theatre where event was. Arrived late so no parking anywhere-dropped my disabled father off and circled the surrounding area for a while. Small rooms -wow!! $170+ for a small corner was surprising for small town Nanaimo. All staff we encountered were pleasant. Would stay for another overnight place to stop but not for any extended time.

    « Great Downtown Hotel »

    Just stayed for the second time at this Best Western Hotel. We had a room with an ocean view which was lovely! This hotel is in the perfect location downtown as it is across from the harbor with great restaurants and close to coffee shops, casino and shopping. Our room was very clean, comfortable bed and bedding. Coffee and tea in the room along with coffee available in the lobby. We found the hotel staff very friendly and helpful on this visit and really enjoyed our stay.

    « A little over done. »

    Finding your room can be a challenge in this hotel. My room had no view, just a wall of a building. There is no free breakfast, the cable selection is ok, but TV is small. I am not a fan of the bulk containers with shampoo and cream, just seems less clean for me. The pub in the hotel is small and not very comfortable. The restaurant is mediocre, I would suggest going to other restaurants nearby.

    « Nice downtown hotel »

    Near the harbour and close to lots of amenities, including the conference centre. Clean comfortable room and friendly staff. Have stayed there before and will stay there again. Good value for the price.

    « Would return again »

    My husband and I recently stayed here this past May long weekend . We had three nights at this hotel and it was a perfect stay. The front end staff are fabulous and accommodating , they are helpful and offer advise on good places - things to try . The lady who works in the restaurant in the hotel is feisty and good at her job - we thoroughly enjoyed meeting her. Our room had a Harbour view and it was great . The room is smaller but clean , nice amenities , I found the ceiling in the bathroom to be a bit low , but overall the room was better than I expected . The bed and pillows were good and there was a fridge in the room and small coffee maker . There is a common area kitchen that has a microwave and dishes and cutlery to use which was a fabulous touch . One night we had suoper in our room and it was nice as we watched the fireworks display from our room while eating our suoper . I would highly recommend this hotel to anyone . It is pet friendly and ist easy to find and accesable . there are quaint little shops and restaraunts nearby . We look forward to returning . Great views from The room !

    « good location »

    nothing wrong here good location recently re done rooms thick towels pleasant staff high speed internet access and the price is right breakfast was included I just found it a bit noisy at night, but the price is right

    « Pets are really welcome! »

    Awesome service! The bed was very comfortable and the room very clean and relaxing. I travel with a pet and found this hotel to be very welcoming to me and my pet...Made such an impression I went and told my friends immediately. Will go out of my way to stay there.

    « working weekend »

    the room was comfortable, oddly shaped, clean, unable to watch tv from the bed as it was on the wall next to the bed. The lounge was open for meal times only and closed on a Saturday night at 8 pm. Getting home from a dinner meeting and wanting to relax with a glass of wine in the lounge was out of the question -very strange for a weekend night.

  • 5
    « Beautiful location »

    Friendly, helpful staff. Beautiful old hotel, made modern. Excellent location for someone to experience downtown Naniamo. Staff was waiting for me as I was very late arriving. They new I was coming and was completely prepared. I was in my room within minutes.

    « Good value! »

    Firstly I would commend the staff, they could not have been more accommodating and pleasant. The room was small but spotlessly clean with the usual amenities. The restaurant had a limited menu but the food was fine. The only drawback we found was that there were a number of stairs in the hotel which could pose a problem for some. Drew on the front desk advised us to unload the cases at the front and then park the car around the back.There are some steps to enter the lobby from the car park. All in all it was good value and we would use the Dorchester again.

    « Quaint Venue, fantastic front desk staff »

    Had the opportunity to stay at this venue twice within one month therefore able to verify the first experience. The lobby area is charming and the front desk experience with four different staff (check in and check out) verified that friendly staff is their culture. I was in standard rooms both times, clean bathrooms, the first "single queen" vanity space quite small, the 2nd was two doubles with a much larger room. Wallpaper a little aged but the beds were great and the room was not too hot. First room was down a hall and then down a few stairs...fortunately I had a small suitcase but the stairs might be a bit challenging if using a large suitcase. The biggest negative is the parking. It is outside and very limited (probably 30 - 35 stalls maximum) and no easy access to hotel - either you walk about 1/2 block and up 12 stairs or a full block and around the corner and then another 100 meters to the front lobby....AND you have to get a parking pass so it means a trip back to the car. My first arrival was 10pm....I got the last space and was less than impressed to have to do the parking pass thing...thankfully it wasn't raining. I will be back in the City in the next two months and will stay at this venue again because I travel for business considerably and all in all this was a good one.

    « The Dorchester is showing its age »

    The restaurant was a dismal failure... Unless they get new kitchen staff and a better menu, avoid like the plague. Corridors up stairs have "old" place stale smell. Needs new carpets. A/C was not up to the job-- did not cool efficiently. Our party was staying at the Dorchester as it was down town near the convention center. While I have been staying at Best Westerns for a numberoif years, and normally find them good value-- this time we didnt.

    « hidden gem on the water »

    Drew the front desk staff made this stay a play worth coming back for and Mavis in the restaurant fed me better than I have eaten in months!! comfy beds, lovely decor, great location, fabulous service with a real caring quality makes this a gem of a place to come to for a weekend away. Its location on the water with walking paths and funky street shops create a mini holiday feel even though I was on a business trip. Thank you Dorchester!!

    « Great Hotel - friendly service »

    We reserved this room unclear what to expect. We checked in late at night. Found a parking place right in front. Very pleasant friendly desk man. Quick check in. We get up to our room. Spacious bedroom. Living room large with 2 queen sized sleeper couches. Appears recently remodeled and very clean. Household staff very friendly and helpful. View of oceanfront from bedroom window. View of Anglican Church from living room window. Great hotel for visiting family or for tourist activities in Downtown Nainamo. Will stay again next visit.

    « Overnighter »

    Was in Nanaimo for a concert and did not wish to drive home so decided to stay here. Room was clean - Staff very good - Location to Port theatre about 1 1/2 blocks - Parking on a lot but open to the street but included in the room rate - Restaurant and bar, poor hours, went to other locations. Price was equivalent to Victoria or Vancouver with way less amenities.

    « Wonderful View + Wonderful Service »

    My daughter and I had to spend a night in Nanaimo and decided to wait until we arrived to book a room. Because it was such a beautiful spring day we chose the Dorchester so we could easily walk along the waterfront. My daughter's Best Western card gave us 10% off and the desk clerk kindly gave us an ocean view room. We were impressed with the clean & comfortable room. Wooden floors instead of carpet which pleases me having so many allergies. Parking & wifi are included and there are many shops and restaurants within walking distance. A charming, grand old hotel. Super friendly and helpful staff. Thanks Best Western Dorchester !!

    « Clean comfy room »

    Checking in while we were in town to see a concert, we were pleased with the proximity of the hotel to the venue. We were a little surprised at the "a la cart" breakfast - which seemed to of consist only cookies and coffee in the lobby. We were given a 20% coupon for breakfast in the hotel restaurant. Our room was clean, the bed very comfortable and we enjoyed our stay. Our only real complaint was that there was an air freshener somewhere that kept spewing a strong odor into our room. When we opened the windows, the traffic sounds from the main street below was quite loud.

    « Great Stay »

    Staff goes above and beyond to ensure your stay is all you would expect. The only draw back to this hotel is the parking. Parking is in a public parking lot. Guests are allowed to park for FREE however parking spaces are limited and we found ourselves having to drive around for 20-30 minutes waiting for an open space. Charlie at the front desk is a wealth of information. Rachael and Wilma run a tight ship when it comes to the restaurant. Hot food is HOT and cold food is COLD. Bottomless coffee and GREAT conversation.

  • 4
    « Second time as good as the first. »

    This is the second time we stayed at the Best Western Dorchester and found it to be even better due to some upgrades that have been made. The staff were very friendly and helpful and the food we had in the restaurant was tasty and reasonable. The location is very handy to many of Nanaimo's points of interest, especially the harbour front. We would stay there again!

    « Total violation of privacy and »

    The room had large hair balls on the floor of the washroom so obviously it had not been vacuumed in quite sometime. The terrible experience started this morning when construction workers began working on the building at 6:30 in the morning! There was no prior warning from the clerk or receptionist of this construction when I checked in which I thought was bizarre, but wasn't even what tipped me over the edge. What made me feel totally violated was at 7:30 when construction workers were outside of my window working on the outside of my room! They could clearly see me in bed while I was in my underwear! Mortified, I had to quickly grab my things and change in the washroom so that they couldn't see me! A little advanced warning from the receptionist would have been nice so that I could know to draw the blinds! One of the reasons it's usually nice to stay in Nanaimo is to watch the sunrise in the morning, but not if construction workers are going to see you half naked! When I checked out the receptionist didn't even ask me how my stay was! They just confirmed that I had prepaid and told me to have a nice day. When I told him what happened this morning all he said was that he was sorry that it inconvenienced me. I'm sorry, but having people see you half naked is not a inconvenience, it's a violation of privacy. I do not reccomend ever staying here.

    « A hotel that needs a vacation »

    My family and I stayed one night following a long day of travel. The floor layout is quirky and you could hear others above and in the hallway. The room and facility felt tired and in need of rejuvenation. On the plus side the front desk clerk in the morning was very helpful giving us pointers about the next leg of our journey. We will look elsewhere to stay during our next visit to Nanaimo.

    « Great View! »

    We loved the harbour view from our room. Room was clean. Great amenities: excellent restaurant (the pasta was fantastic!), fitness room. Close to trendy downtown shopping area with lots of choices for eating out. Short drive to other shopping areas and beaches. I would definitely stay here again!

    « Quaint »

    This is an old hotel that has been kept up to date and is right in the downtown area, within walking distance to everything (including the Casino). The staff are very friendly and helpful. I have stayed here before and will stay here every time I'm in Nanaimo.

    « Easter - chocolate bunnies NOT dust bunnies »

    Great location, ocean views, great onsite restaurant, really comfy beds and free parking. Sounds great right? Well rooms have been upgraded to laminate flooring and every step or other sound is REALLY heard in the room below. We could also hear the people in the room next to us talking. BUT that wasn't the worst part. Huge dust bunny outside of our room and several others in the hallway along with other bits and pieces. The door in our bathroom had a thick layer of dust on its ledge and our bathtub had dust and hair that wasn't ours. If cleanliness is what you're looking for, this place isn't it. Oh and if you aren't into scents, you definitely won't want to use the shampoo/body wash or lotion. The scent was really strong and hard to breathe in. Overall we found this hotel to be old and tired.

    « Unclean »

    My experience here was with mixed emotion. The staff at the front desk were friendly and accommodating but the cleaning staff left much to be desired. My room had the last occupants clothing in it, like it was forgotten and there was urine on the toilet seat and the bathroom floor. Very unsatisfactory.

    « A hotel with some issues »

    There were a variety of issues with the Dorchester which make it unlikely I would stay again. First the hotel is expensive for what you get, especially if you have a pet. The rooms are well appointed but very small and cramped. The shampoo container attached to the shower was empty when we checked in. The fitted sheet had almost no elastic and pulled off the mattress, which made for an uncomfortable night. We were awoken at two in the morning by yahoos yelling at the elevator just outside out our room. A very loud truck was idling for over fifteen minutes around the corner at six AM, it seems no one at the front desk asked him to shut his engine off. This was followed by a guy with a leaf blower across the street at about seven thirty. I paid less to stay at a Best Western in downtown Victoria. Despite the central location I will look for an alternative if I stay in Nanaimo again.

    « Love NANAIMO »

    Beware that hotel is not really pet friendly. You need to hide them from the rest of the guests. I tried to book over the phone because we have a dog, but they were having difficulties with their phones so I was told to book online. I booked there because it was pet friendly. I checked in by myself while my husband and son waited in the car. We didn't go in at that time - we were going for dinner. Our dog stays with us all the time. When we when back to the hotel, we just walked in and went to the elevator. A man behind the desk started yelling at me as if I were some sort of criminal in front of other guest because I had a dog and because I was using the elevator he new right away that it was not a pet-friendly room. Why it wasn't is beyond be. The bathroom floor was covered in human hair so what could be wrong in having a dog in there that doesnt' shed. He could have been more diplomatic in his approach.

    « Lillibits »

    Outstanding breakfasts, rooms are very small but nice. I was on the 2nd floor and there was noise in the early morning but otherwise ok. The vending machine did not work and there was nowhere to purchase a bottle of water for my bedside .....very disappointing and very important to me.

  • 4
    « Always Pleasant »

    We plan our travel that we may stay at the Best Western Dorchester Plus hotel in Nanaimo. We love the character of the old hotel and the view of the harbour. The area that it is located is the "Old City" our favorite area of Nanaimo. There is a great deal to do in the area, walking along the sea wall, lovely places to dine, theatre and more.

    « Location isn't enough »

    After being a great Best Western in Chemainus, we thought were we on a lucky roll, so why not stay at another one? Well, unfortunately luck runs out. Although the location across road from the harbour is good and there are a number of restaurants and bars within a couple of blocks, the rooms are not very inviting and are clearly in need of renovation. We were given a tiny room to begin with. This room provoked immediate claustrophobia so we asked for something larger and got the room next door to our room and this turned out to be a rather uncomfortable suite (but with no kitchen or kitchenette). The room was dark and badly designed with dark furnishings--not a place you would choose to spend the night in. Well we did and the bed was fine but in the mornings, no nothing: no paper, no breakfast, continental or otherwise, and quite bad coffee with whitnener. The staff were friendly enough and groups of people were walking around with badges on so it looks like this is more of a corporate-type place.

    « Best Western Nanaimo »

    A bit pricy for the value but generally clean. A little old and in need of an upgrade. The staff are friendly but need to learn more about the local offerings. I was told about a great restaurant to go to and when I walked all the way over there in the rain, it was closed. Got soaked for no reason. The best part about the hotel is the free cookies at the lobby.

    « A good night of sleep »

    I was so jetlagged arriving in this hotel that I could have slept on a wooden floor. Luckily this bed was big and very nice, so I had a great night of sleep. Hotel is clean and staff was nice. There was not so much space in the room to put the suitcases. Parking is a 2 minute walk from the hotel.

    « Weekend away »

    Very quaint hotel. Modernized with nostalgic feel. Very knowledgeable staff and the location is right across the street from the wharf. Safe and quiet with great restaurant options within walking distance.Would recommend.

    « Front Desk Not Welcoming »

    Checked in with my partner and the front desk clerk said no rooms with a king bed available, after giving my partner and I a very nasty look. When I showed him the app showed many options (especially for Diamond Level Guests), he reluctantly changed the room to one all the way at the end of the hall. Bathroom had over a dozen long hairs in it located in various locations, but given the check-in experience I did not want to change rooms.

    « nice clean hotel to stay overnight »

    This hotel is at an excellent location on Nanaimo harbour front. It has a nice view overlooking the harbour and is close to all restaurants and shops. Rooms are clean and it was a pleasant surprise to see all new equipments at the gym.

    « Great People »

    After living in Nanaimo for 25 years, this was my first experience staying in a hotel and I'm happy I chose the Dorchester. The staff were all excellent. Especially Wilma in the restaurant. The hotel itself is beautifully remodelled and the room was clean and comfortable. The location downtown was my main reason for choosing to stay here because of the proximity to the harbour as well as the restaurants. My one complaint was that our shower did not drain and as the water backed up the tub filled with hair and it was quite unpleasant. My sister did not have this happen in her room though so I don't think my experience is the norm. I would stay there again!

    « Excellent option for working away from home »

    Very friendly and professional hotel. My only choice when in town for work. Always a warm smile at the front desk and a familiar face in the lounge. I have always chosen to stay at the Dorchester because of its charm and character as a hotel that is not your everyday Beast Western.

    « Good Hotel »

    The front desk staff are great and quick at check in and check out. It can be like walking thru a maze to get to your room, but once there the room I had was cozy and furniture, tv and bed are modern. I did find the room a bit small. There was no more than a foot wide space to walk between the TV/dresser and bed. Otherwise the location of the hotel is downtown and close to many restaurants and bars - there is a restaurant and bar at the hotel, but, I would recommend going out. WIFI connection is good.

  • 4
    « Great Location »

    We so enjoyed our visit to Nanaimo. The beautiful city with the harbour view, great restaurants, our trip to New Castle Island with our own personal tour guiide on our return to Nanaimo, and our many other opportunities we experienced. The location of the hotel was excellent. All employees were friendly and helpful. The main floor of the hotel is bright and clean.

    « Best Western Dorchester, Nanaimo, BC »

    I love this hotel and stay at the Dorchester whenever I visit Nanaimo. My only complaint on this trip was that the pillows on my bed were extremely hard and thick. I couldn't get to sleep and had a painful crick in my neck in the morning.

    « Missed the Ferry! »

    Living on an island close to Nanaimo means planning your return trip well before midnight and the last ferry. But, sometimes you are having such a good time you want to stay and this hotel being central in downtown Nanaimo is our go to spot for a comfortable bed. Just off the busy harbour this hotel is well managed and clean. Rooms are not huge but the beds are comfortable. We haven't used the in-house restaurant but nearby are many cafes and coffee shops for morning libations and some great restaurants for evenings as well. My only feedback to management would be; its late, we are booking a room for a missed ferry, perhaps a missed ferry discount? Just saying.

    « Tired old hotel »

    Arrived at the hotel in monsoon-like weather around 530pm. Zero parking up front for drop off area and no valet parking - I was already cranky. The lobby looked quite tired and there was only one staff member on the front desk with quite a line up of patrons waiting to check in. Thankfully he was quite friendly and very efficient. I had booked a standard room with 2 double beds. Flooring was new - laminate but the rest of the room furnishings looked tired. The hotel floors are a unique old design but shabby carpeting. Renos were taking place on the upper level. There is a nice deck for smoking on the roof which looked new and the bathroom in the room was clean and also looked recently redone. Beds were comfortable enough but the linens looks quite old as well. I really did not like the parking arrangements. I received a pass to park in the lot but it was full. I managed to park further away and the hotel takes care of reimbursement of parking that is paid by its patrons however honestly - I didn't feel as though this hotel lived up to the best western name at all and I wouldn't stay here again.

    « Great location in Old City district »

    Really enjoyed our stay at this hotel. The property is definitely older, but the rooms have been redone and the location is great with quick access to the harbor, shopping and restaurants. We had an awesome view of the harbor but there is traffic noise on this side. Front desk staff were very friendly and helpful.

    « Comfortable stay »

    This older property in a good downtown location has been tastefully upgraded. Rooms are comfortable. Lack of a breakfast facility is inconvenient, especially on a weekend morning when other meal pl;aces in downtown Nanaimo do not open early.

    « Small tired room smelled of stale cigarette smoke »

    I was travelling with my dog so we were likely given one of the worst rooms in the hotel, but it was really horrible. The room stank of stale cigarette smoke, it was very small and dated. I won't be returning.

    « Convenient to Old Town Nanaimo »

    We wanted to be near the shops, restaurants, and hopefully the harbor on our first travel night. Since it is a chain hotel, the check-in process was smooth. The host (Bruce) was efficient and helpful, especially directing us on the right road out of town the next day. The hotel was not a full house, so he was able to give us an upgrade to a bigger room overlooking the harbor. The room and bathroom were very clean, although my husband and I detected that old hotel smell. It wasn't bothersome, just notable. Because of the proximity, we enjoyed walking all over town and the harbor. Restaurants and shops were close by, without using the car. We returned to the Dorchester later that week, and although the host (Drew) did his best, he was not able to accommodate our wish for the harbor view this time (full house). However, he wanted to turn our frowns into smiles, so he offered the suite. The accommodation in a two-room arrangement didn't fit our needs, so we declined. My advice: ask for the bigger room upon booking. It is well worth the extra money. Maybe smaller rooms aren't a big deal for some staying only one night, but it will matter to us again. Will we stay at the Dorchester again? Yes. The competition nearby is much more and one block away. We appreciated the convenience of the Dorchester. There is an on-site restaurant, but the restaurants down the street are so quaint. Beware: Nanaimo doesn't open early so if you leave earlier than 9:00, eat at the Dorchester for breakfast. Our server was very friendly.

    « Hard to find evern with your GPS but worth it, parking for the hotel is free but get a paper for your dash board »

    The hallways go here and there but the rooms are lovely and quiet with every convenience Be sure to eat in the hotel's own restaurant- breakfast and dinner only. Limited menu but great food.. The hostess from dinner will recognize you warmly in the morning and remember things about you which is so much like visiting with a relative.

    « Kind Staff, Good Rooms, Great Location »

    I was hesitant to stay here based on some of the negative past reviews. Visiting friends on Gabriola, I was looking for a location close to the Gabriola ferry and the price was also very good. My evening flight to Nanaimo was late in arriving and I was tired and irritable by the time I got to the hotel. However, the positive and friendly welcome at the front desk cheered me up. In addition, I received an upgraded room and a voucher for a free breakfast. While my room was not the newest, it was very clean, quiet, with a comfortable bed and wonderful views. The hotel is located downtown close to shopping, restaurants and a long walk along the water or into a large park. I had to go to Victoria for one day and they happily kept my luggage and while they could not give me the same room on my return, they gave me one even nicer.

  • 4
    « Nanaimo »

    Restaurant was the weak point of stay, hours limited and lounge access was limited. Menu could use more comfort food and breakfast could be earlier. subject to seasonal hours and tourists, mystay was off season.

    « Great location »

    This is an older hotel and that his where your expectations should be. Rooms are small but charming and suitably furnished. Easy walk to restaurants, harbor, shops. Parking is around the corner from the main entrance but there is a back entrance to the hotel just steps from the parking lot. Food in the restaurant was reasonably priced and very good.

    « Not so good »

    The place needs major overhaul. The rooms are small and walls paper thin - almost literally. In our tiny room the bathroom door didn't close properly and the tub took hours to drain. It was noisy outside and their were drunks in the hall in the night. Just not a great place to stay.


    Location, Location, Location! Conveiniently 5 mins from the Ferry. Next to Harbor, next to shops, museums, casino, nightlife. Take a walk out front doors to church st down commercial st for some shopping & food then come back along the boardwalk. 1 Bedroom suite was spacious nothing luxiours but comfortable furnishings. Poor service as only decaf coffee available in room(keurig) and when asked at front desk could only provide more decaf. Luckily only brief walk to nearest coffee shop. Would stay again due to LOCATION. (Pirate Chips restaurant is right accross the st)

    « Great service »

    Nice staff, well renovated. Older property which had been updated, property has lots of character and great location on the harbour. This location is walking distance to all sorts of amenities,I would be happy to stay again

    « Great Location! »

    We stayed for two nights at this hotel. It's in a great location in downtown Nanaimo, close to the harbour, shops & restaurants. The room was nice, the bathroom fixtures are a bit outdated, but all in all, we were happy with the accommodations. The hotel staff were also very friendly. Now, if we can just find out where the hotel purchased some of it's artwork, that would be awesome! We'd recommend this hotel and will stay here again.

    « great value & location »

    we got a nice price on the ocean front suite on the top floor. staff was helpful and friendly, view was fantastic, and it could not have been more convenient for walking, shopping, and dining. we went for shoreline walks each day, walked to and from dinners, enjoyed the music across the street, and will certainly return.

    « Great staff, old and outdated rooms »

    We booked a premium one bedroom suite with a view of the harbour, sharing the room with my daughter and her boyfriend. For the price of the room I was sadly disappointed. The room lacked privacy, the bedroom didn't have a door, and the bathroom was off the bedroom. The view from the living room couch was beautiful, but the room was old and outdated. We did find the staff to be very friendly. We had a delicous dinner and breakfast in the onsite restaurant. The room only deserved 2 stars, but the friendliness of the staff brought it up to 3.

    « great view »

    Very comfortable hotel, fabulous view of the harbour, comfortable beds. Breakfast was not available early enough for us. Dining room menu was not extensive, but adequate variety well prepared with great service. I'd stay here again.

    « Nice room, old building »

    While the room was nice (very small), the hallways were extremely hot and smelled of old building. The mattress was uneven and in need of replacement Overall, a very average motel. The location was great as it was close to the waterfront and you could walk to it easily.

  • 3
    « Great room, not a fan of all the hair in the tub »

    A little unnerving that there was long hair all over our tub and shower curtain. .. ?? Everything else was great. Also be prepared that restaurants in town shut down at 8:30pm. Dominos still delivered and they were Awesome! * The Canadian Griswalds on Vacation

    « Tiny room, good location, close to ferry terminal. »

    We stayed here for 1 night to be able to catch the ferry next day morning. The front desk staff is nice and helpful. There is a weird smell in the hallway. To get to our rooms, we need to lift the luggage for several stairs up and down. Room is clean but super tiny. Washroom is small too. Compare to the price and the room, its not the best value in town. A good choice if you want to spend some time in the downtown area. For us, we got there late at night and woke up early to catch the ferry the next day, a hotel with a bigger room not in the downtown core may fits our needs better.

    « Charming Location »

    We escaped here for a last minute getaway and scored an affordable rate. It is a nice hotel within walking distance of downtown Nanaimo. The evening desk clerk was exceptionally friendly and gave us a short tour and history lesson. The room while decorated tastefully was quite small. The room and bathroom was very clean and there was an ample supply of towels. Parking was beside the building and awkward to access; however it was free.

    « Loved it! »

    My sister and I had a long overdue meetup and getaway to downtown Nanaimo - a central meeting spot. We were looking for a reasonably-priced hotel that would enable us to explore the downtown area on foot. This hotel was really a treat for us. Friendly, helpful staff at the front desk, and a superb waitress both mornings when we breakfasted. The hotel is updated and feels like good quality - comfortable beds, comforters and superb linens, nice bathrooms... very clean. We requested a harbour room and they tried to give us one as high as possible, in order to see beyond the trees. It is an active harbour and there is lots to observe. Parking was free, in a lot next door and we just left the car for 2 days, eating and shopping locally in the town. We would be very happy to make it an annual event!


Getting to the hotel ...

All directions
·From: The north. From Highway 19, take Exit 18 to city center. Follow to the Best Western® Dorchester Hotel. ·From: The south. From Highway 19, take Exit 9 to city center. Follow to the Best Western® Dorchester Hotel. ·From: The east. From Departure Bay Ferry Terminal, follow city center signs. Follow to the Best Western® Dorchester Hotel. ·From: The west. From Highway 19, take Exit 18 to city center. Follow to the Best Western® Dorchester Hotel.

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