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Hotel Cabana Shores, BW Premier Collection, Myrtle Beach

5701 N Ocean Boulevard, 29577-2343, Myrtle Beach, United States - See on a map
Hotel Cabana Shores, BW Premier Collection - Cabana Shores, BW Premier Collection The Hotel Cabana Shores, BW Premier Collection is ideally located in the center of Myrtle Beach. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Cabana Shores Inn, BW Premier Collection in Myrtle Beach. The only hotel located in the historic "Cabana District," overlooking one of the most preferred and secluded beaches in the entire Grand Strand. Our location is one of a kind. We are uniquely nestled in a quiet residential area, away from the hustle and bustle of Downtown, and the crowded section of Ocean Boulevard. If you want quality, peaceful beach time, look no further. We're less than 4 miles from Broadway at the Beach, Downtown and the Boardwalk. Cabana Shores Inn wants to provide you with a comfortable and accommodating stay while visiting Myrtle Beach. In 2016, we completely remodeled all guest rooms. Floor-to-ceiling windows abound. All of our guestrooms are ADA defined service-animal friendly. You will love the boutique style modern decor throughout the room. Enjoy your favorite shows on our new 50-inch LED TV, or listen to your music on wireless Bluetooth speaker. Plenty of charging USB stations throughout the room. Start your morning right, with our premium in-room Keurig® coffee and luxury rain shower.

BW Premier Collection

Hotel Cabana Shores

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 282 guest reviews
NOTE ISSUED
Excellent
101
Very Good
107
Average
36
Poor
16
Terrible
22
REFER TO NOTICE
Business Business
3
Couples Couples
105
Family Family
107
Friends getaway Friends getaway
16
Solo travel Solo travel
13
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Cabana Shores Hotel Myrtle Beach SC USA"

5
User 26/08/2020

Great location, clean rooms and excellent service. The manager Hersh, the front desk staff, especially Tashney and the room service were extremely friendly and professional. Excellent organization even in COVID times! We have already been to this hotel a couple of times before and will definitely return !

"Nice, clean family vacation"

4
User 04/08/2020

Positives-location, quick beach access, clean, safe. Manager is very nice. Rooms are upgraded, beds are comfortable, view of the ocean is nice on the side rooms. Area was clean and quiet. The cashier made my daughter a smoothie because it was her birthday! Negatives-staff is not eager to provide great customer service. Nothing terrible, but seemed a bother if I asked for anything. The hotel was almost vacant, due to an incoming hurricane. You'd think they would offer a room upgrade, but they wouldn't. My friend stayed at a neighboring hotel at the same time and was upgraded to a suite due to the vacancies. I know that they don't owe it to me, but it just would have shown that customers are important. I made the room reservation with my husband's credit card, but he was not with me, so I didn't have his card. So she cancelled the reservation, my husband had stop what he was doing at home, transfer money to my account and now has to wait for a refund. We were the only ones in the pool, but if there had been more people staying at the hotel, the pool would have been WAY too small.

Amish Patel, Owner at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your review and feedback! We apologize for any inconvenience during your stay. As you can imagine, the pandemic has changed the way we do business and how we approach things. As you mentioned there was a hurricane during your stay, we had to take pro-active measure to secure the ocean front rooms to minimize property damage and protect the safety of our guests during heavy storms. Once again we apologize if any of our safety measure may have caused you any inconvenience. As far as check-in process goes, we note on every reservation that when a person checks in, they must bring in proof of ID and CC they used to make the reservations. It is a requirement we enforce to minimize identity theft and fraud transactions.

"Your on your own don't stay here !!!"

1
User 09/07/2020

This was the worst experience we have Ever had. There is absolutely no service whatsoever This hotel not even clean sheets and towels you have to chase the cleaning cart down to get more. You will be making your own bed taking out Your own trash. Hope you packed Vacuum and a swifter bc unless you want to live in your own filth ( we had roaches too) for the extent of your stay you will need it bc no one will be coming to help. No bar room service or breakfast , pool was filthy, no fitness center or hot tub. Bring all your toiletries bc soap lotion and conditioner are in these cheap gross dispensers no bottles! The front desk woman made us feel like we were intruders instead of guests as do the signs in the room that pretty much assume you are thieves who are going to steal everything.Not baby friendly they put us on the top floor with an infant. we would of had better time sleeping in our car! this property should be absolutely ashamed of their selves.

Amish Patel, Owner at Cabana Shores Inn, BW Premier Collection, responded to this review
On behalf of the staff, I apologize that your stay was not to your expectations. Please be mindful of the current situation due to COVID-19 as we practice social distance to ensure our staff and our guests are safe. We let all guests know that house keeping service is limited at this point. Housekeepers do not go into the room while guest stays multiple nights. We exchange towels and pick up trash and replenish any item that is needed during your stay. Majority of our guest like the dispensers in the bathroom as it makes it easier to access them while showering. As far as pool goes, the pool is cleaned and calibrated every morning, guest that visit the beach and wash off sand we have no control over, but we our staff tries to keep it as clean as possible. We are not a 5 star hotel that we provide full service, we have never offered free breakfast and due to COVID-19 we stopped serving paid breakfast as well. It is always beneficial to call the hotel and find out what amenities are available before checking to see if it would meet your needs. Once again we apologize if hotel terms and conditions was not to your liking.

"Amazing staff! "

5
CassyJ2k20, Greensboro, North Carolina 07/07/2020

I would highly recommend this hotel! The staff was super nice & very patient when experiencing check-in problems through a 3rd party. They were very supportive during a challenging time. They even offered a complimentary drink once finally checked in to jumpstart a great vacation! The hotel was very clean and there was always an employee wiping down surfaces and mopping which was reliving due to COVID-19. The location was great, right across the street from the beach with easy access. The beach was in a more secluded area where you could easily practice social distancing. There was more than enough parking available and the hotel was close to many restaurants. The pool was nice and went up to 8ft. All decor was very updated and very modern looking. I would definitely recommend this hotel and I will be back!

Amish Patel, Owner at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your feedback and review! Thank you for understanding the issue with third-party reservations. Always beneficial to book directly. In these tough time, we want to ensure guests feel safe when they stay with us so we go the extra mile to offer clean and sanitized rooms. It was a pleasure having you stay with us and look forward to your next stay!!!

"Clean and quiet!"

5
Kacie555, Raleigh, North Carolina 02/03/2020

I really enjoyed staying here. The parking was easy. The area isn't crowded. It's actually quiet and surrounded mainly by houses. The beach is across the street, but easy access. The rooms were clean and up to date. Ours had a mini fridge and microwave. Beds and pillows were comfortable. Walk in shower. There is a bar located downstairs but it closes at 7pm. If you have multiple things to plug in, I do recomend bringing a power strip. There weren't many outlets in the room. The staff is also friendly. I would stay here again!

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your feedback and review! It was a pleasure having you stay with us! Glad you enjoyed our location as many of our guests have! Don't hesitate to book directly with us through our website! We look forward having you stay with us again!

"Weekend getaway"

4
DebIsh7, Old Fort, North Carolina 02/03/2020

My husband and I stayed three nights recently and had a nice stay. The room and entire property was very clean. But as another reviewer mentioned, there's problems with the lights in the room, some are missing or just don't work. The bed and bedding was very comfortable, but most of the furniture is already worn out in spite of the recent renovation. The lobby and breakfast area looks very nice. We found the people running the front desk to be nice and knowledgeable about the area. We didn't eat breakfast there because it was too expensive for what was offered. The 24 hour coffee was awesome! Great view of the beach and we would stay again if the price is right.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for for the feedback and review! glad you had a great stay with us! We will address your concerns! We hope to have you stay with us in the future to earn your 5 star rating!

"Great place to stay!"

5
fspangler1, Troutman, North Carolina 13/02/2020

First time at this hotel. Very peaceful and quiet location, but close enough to attractions and restaurants. Room was clean and bed was very comfortable. Towels and washcloths were a little thin, but not really a big deal. Staff was very friendly. Will definitely stay here again.

Amish P, Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your feedback and review! It was a real pleasure having you stay with us! We are glad our enjoyed our location and rooms and beds were up to your comfort standards! We hope to have you stay with us again in the future! Don't hesitate to call us to book your room directly!

"Suoer nice beach property"

5
beachfishing2005, Raleigh, North Carolina 04/02/2020

Nice clean and well maintained property. Completely updated and decor is amazing. Reminds me of a "Family Hotel" ....easy and plentiful parking...staff is friendly....beds are comfortable and the shower is the best you will ever find.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your review and response! We are glad you had a pleasurable stay with us! We hope to see you stay with us again in the near future!

"Good for a decent night"

2
CrossIndustries, Summerville, South Carolina 08/01/2020

I've stayed at this hotel twice. First time was in November of 2019. For that time, I stayed with my family and the stay was quiet. The second stay was at the end of December 2019, I stayed for a business trip. Pros: Quiet Beautiful Ocean View Decent Price Average Amenities Cons: - Bang for buck - Cost was actually alot higher than what it should have been. Over $70 a night for a room of this caliber was terrible. - Bathroom amenities missing (No shampoo, conditioner, body wash/soap, lotion) - All of them were just basic hand soaps like someone didn't care to actually refill them First night, the AC did not work. The fan did not want to turn on. Since on this stay, I had no thermostat in this room, I had to manually tweak the wall unit to try and get it to turn on. It did turn on, but no AC, just outside air. - Lighting; This was on both stays. The lighting is terrible. The first stay with the family, the lights on the beds did not work at all. On top of that, what looks to be lighting in the kitchen/entry area, weren't even installed. There was just two holes where lights should be.On the second stay, the big floor lamp in the room didn't work at all. I had to unplug it, undo the lightbulb fittings and reconnect the wires/light switch wire (sinces its a pull down light switch to activate). Then, after that, only one side worked still. The bed lighting worked at least. But the kitchen/entry lights in this room were missing as well though - Desk/table. The end of the desk by the dresser was damaged, and the dresser drawers never stayed closed. On the other end, the chair was wobbly, so it was uncomfortable to actually do work during my stay. - There was damage throughout the room, which you will see in some of the pictures. For a newer renovated hotel at $100-130 a night, that's unacceptable. I can stay at a regular Best Western for cheaper and better quality. Just, without the view. - Breakfast; There is just no breakfast in the off-season. The first time I stayed with my family in November, there was a bare breakfast in the morning from 7AM to 10AM for $8 a person. But its definitely not worth it. My kids breakfast at school for $1.75 comes with more/better food. - Lastly, not really an issue with the hotel, maybe the area its in, but between 10PM & 11:30PM I received over a dozen blank calls which may have been prank calls, to the room. Since there is no staff for the nights in the off-season, there is no way to fix or resolve this issue. ** I did not use the bar at the front desk during my stay, so I'm not sure if that was even available. **As another note, there is no easy access to the beach. The beach is across the road, but you have to go around the outside of the hotel into the road, with no pedestrian crossing, to get to the other side. **Final note, it looks like they are still renovating the hotel?

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your feedback and review! I'm glad you enjoyed the location and the price point. We are disappointed that you reported the issues online and not to us during your stay, had you done that, we would have ensure you stayed was satisfactory. Please understand, we are going through post clean up after two hurricanes during the off season and operating on limited availability due to off season. The problems you reported are being worked on and currently being addressed.

"Week away from the cold"

5
denandsandy, Ames, New York 30/12/2019

We stayed at this Inn for five days and nights. It was a great time, very friendly and quiet. Beach was right across the street. Out of the main stream noise and traffic. Restaurants are close and reasonably priced. You can walk the beach in either direction as they are private

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your review and feedback! It was an absolute pleasure having you stay with us and really glad to hear you enjoyed our location and the hotel itself! We look forward to having you stay with us in the near future! Hope you have a wonderful new year!

"Wonderful"

5
Wally B, Port Norris, New Jersey 30/11/2019

Very beautiful property. Clean rooms and comfortable beds. If you have kids, room 509 offers extra play area. We didn't eat breakfast because we were not sore it would be worth $8.00. But easy walk to the ocean.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your feedback and review! It was a pleasure having you stay with us! We look forward to your next stay with us in the near future!

"Our New Favorite Place"

5
User 23/10/2019

We can't say enough good things about the hotel and staff at the Cabana Shores. The staff members are so friendly and helpful. The ocean view is fabulous with nothing obstructing your view. The rainfall showers are marvelous. We will never stay at any other hotel in Myrtle Beach.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your feedback and review! It was a pleasure having you stay with us! We are delighted that you enjoyed your stay with us! We are glad you enjoyed our hotel and the amenities! Anytime you are visiting Myrtle Beach, don't hesitate to call us to book your stay so we can ensure you get the best view and prices! We look forward seeing you on your next stay with us!

"Great location, lobby"

3
deej713, Gainesville, Florida 20/10/2019

The positives are that the location is great; great access to the beach, ocean, etc. Beautiful and updated lobby, pool area; great seating area around pool. Hotel staff very nice. Negatives: I know they are still renovating, but the "barn door" to our bathroom, which was very heavy, came off the track and the only way we could use it was to open or close it VERY SLOWLY. The shower head fell off the shower onto my husband's head during his shower -- it was pretty heavy. The furnishings had a LOT of nicks and scuffs, kind of looked beat up and it was supposed to be newer. Could not open the door to the closet because it was too thick and was stopped by the mini fridge. After calling the front desk about the barn-door issue, they came then to fix it & said we needed to move rooms because they didn't want it become a dangerous situation; and even offered us a ocean front room. When we returned to our room to move our belongings we were greeted by the manager who said they fixed it by taking a door of off another bathroom so we didn't need to move. When I got to our room, the bathroom had dirty handprints all over the walls where they had apparently been working on the door. They just didn't seem to care much about how the rooms looked. Kind of like putting lipstick on a pig.

"Our New home away from home in Myrtle Beach"

5
User 14/10/2019

We were pleased from start to finish. Clean property and nice staff. Rooms were outstanding and very updated and modern. A great spot across from the ocean. Will be staying there from now on as our daughter goes to college nearby

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your review and feedback! We are glad you enjoyed our clean property and super nice staff! We are happy that you appreciated our recent renovation and our location as many of our guests have. We look forward having you stay with us whenever you visit your daughter. Please call us directly to book your room to ensure we get you the best room and price!

"Great location with the beach across the street"

4
Alice S, Bradenton, Florida 12/10/2019

I enjoyed my weekday overnight at this hotel. Since it was off season, there was no one there for 24 hours and breakfast started at about the time I had to leave so I couldn't take advantage. However, the hotel has been recently remodeled and it is beautiful. I had an ocean-facing room and I had the door to the balcony open all night so that I could hear the ocean. So relaxing......

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your review and feedback! It was an absolute pleasure having you stay with us over the week! We are glad you enjoyed your stay and enjoyed our tasteful decor as many of our other guests have. We hope to see you again in the near future to earn your 5 star review!

"Pleasantly Surprised!"

4
User 29/09/2019

When looking for a hotel at Myrtle Beach I kept running into terrible reviews. The options were all old and not clean. I was nervous but booked the Cabana. It was really nice! Clean, great location. It is across the street from the ocean but there is no hotel obstructing your ocean view. The street is not busy so it is so easy to get to the beach. A lot of people jogging and riding bikes. The beach was not crowded, very peaceful. The hotel is old but has been updated well. The decor is beautiful. The shower had a rain shower head and the bathroom mirror had a great light behind it for putting on makeup. We had a fridge and a microwave. I can agree with others that there elevator is old and slow but that was not a big deal to me because everything else was good. I will definitely come back and recommend to friends. The price was reasonable.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your feedback and review! It was a pleasure having you stay with us! We are delighted that you enjoyed the location and our newly renovated rooms and decor. We look forward to your next stay with us!

"Great location"

4
User 19/09/2019

This hotel was recently remodeled and is now affiliated with Best Western Premier. Beautiful, quiet area of the beach. Walking distance to several restaurants and shops. Simple place in an awesome location.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your feedback and review! Thank you for appreciating our newly remodeled hotel. We are happy that you enjoyed the location and the quietness as most of our guests have. We look forward to your next stay with us.

"Wonderful Stay"

4
User 01/09/2019

Cabana shores is beautifully renovated and the rooms are wonderful. I've stayed here twice, once during renovations and just recently after renovations were completed. The staff is great and the hotel is located in a quiet area where the ocean view is amazing. Lots of places near by to eat/shop. Couldn't have asked for a better stay!

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your feedback and review! We are glad to have you stay again with us! Our location is a hidden gem in the Myrtle Beach area and many people enjoy our location and our tasteful renovations. We hope to keep seeing you again in the future! Thank you for your continue support and business!

"Rooms need more attention by management "

1
SeaTurtle82, Charleston, South Carolina 01/09/2019

We have stayed here many times in the past back prior to the lobby renovation and the rooms we found to be very clean, larger the others at other nearby hotels. I like this area due to how quiet it is due to off the main strip. The last time and time prior to this have made my decision on next time to stay elsewhere. The last time we stayed we checked in and found the large lamp cover was spotted with mold we went strait to the front desk and they moved us to a new room right away. This time (8/24) my birthday trip I arrived to a room that had no hot water at all in the shower both me and my husband took cold showers lol. The sink was stopped up and floor covered in a awful stain. The head board had stains my husband was very concerned that the room may not have even been cleaned. We stayed in room 511. The front desk staff are nice and the front lobby looks amazing after the renovation but come on I mean anyone could walk in and see this. I spent years working in the hospitality field and I would be embarrassed to represent this to my guests.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your feedback and review! I apologize on behalf of my staff for not fully meeting your expectation. Regarding the issue with hot water, if you didn't get hot water no one in the hotel got hot water as all rooms hare one large tank. We were not aware of this issue as front desk was never contacted and we would have showed you hotel to operate the faucet in the shower to get the hot water. As for other issues, again contacting front desk would have fixed all those issue as well. Again we apologize for your experience,

"Not disappointed"

5
User 28/08/2019

Upon arriving we was greeted by friendly staff. Our room was clean with an amazing view. The bed was so comfortable. Location perfect. We will be back. Already telling other's to plan their vacation staying at Cabana Shore Inn!!!

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your feedback and review! It was a pleasure having you stay with us! We appreciate you recommending us to your friends and family and look forward to your next stay with us!

"Not A Premier"

2
Christy O, Mount Airy, North Carolina 26/08/2019

As for the area of this hotel it is great, but as for the service and staff, you get treated poorly. My door would not lock without messing with the latch several times when you opened the door, we had items missing from the room after housekeeping had been in there, our clock never worked and I was told to just use my phone for the time. Then guy that ran the bar area at night was very rude and acted liked it killed him to have to move from his leaning position to wait on us.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your review and feedback. We apologize regarding your experience and we are not about providing sub-standard service as you can see from our many positive reviews from guest. We apologize about any missing items from your rooms, however nothing was reported from you to management about any missing items. As for the other issue, I will talk to my staff and train them on providing better service to our guests!

"Good hotel for the money "

4
GregSelf1, Rutledge, Georgia 19/08/2019

Cabana Shores is a rather old motel that has been upgraded. The rooms are clean, beds comfortable, views good away from the noise and congestion of the boardwalk area. They have a small bar in the hotel and breakfast area, however we never visited the breakfast area. The hotel staff are friendly and helpful. The few cons that we saw, which were not deal breakers are. 1) The elevator is slow. 2) The door into our room at times would not latch, after talking to hotel staff have to lift the inside handle couple of times to get it latch to come out 3) The air conditioner will get the room cool but not cold running it on high. Our next trip to Myrtle Beach we would consider staying here again since we are no longer part of the "party" crowd and love our piece and quiet.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your review and feedback! We are glad you enjoyed our location, views and the beds. We are consistently trying to improve the experience of our guest, we look forward seeing you stay with us on your next visit to Myrtle Beach to earn your five star review!

"Loved this little haven!"

5
CaroleCD1, Cornwall, Canada 14/08/2019

We've been to Myrtle Beach MANY times but have never stayed at this end of Ocean Boulevard. We booked a few weeks prior, we had decided we wanted to stop in Myrtle Beach for a few days on our way back to Canada after visiting family in Tampa. Fingers were crossed that we made a good choice!!! WE SURE DID!!! Cabana Shores is kind of tucked in a quieter section of Myrtle Beach away from the busy hustle bustle but yet still close to everything! We loved the “boutique hotel” feel of this place! We had an Oceanfront King room with efficiency And balcony on 3rd floor, with a great unobstructed view of the ocean across the street! Perfection! Check out the view from our room... The hotel has been newly and tastefully renovated. Everything is clean and in working order! Bed was ultra comfy and AC worked to perfection, a big deal for us!!! We were greeted by Tashne at our arrival and we were able to be checked in immediately! Bonus! Thank you to this lovely lady for her courteous manner! The hotel has an easy access to the beach across the street, street to cross is not busy so it's no big deal at all! The beach is on a nice clean stretch and not crazy busy, pretty quiet in that area especially for beginning of August! What a great find! We had booked for 3 nights but decided we'd love to stay an extra night! The fellow at front desk, Harsh, was most helpful and accommodating!!! A big thank you to him for making this happen so efficiently! Most appreciated Harsh! We loved our stay from beginning to end, loved everything about our room, loved the access to the beach! I love to go for a quick run in the morning and this hotel is perfectly situated in a safe area for this!!! Made my stay even better!! We had booked this hotel because it had Best Western attached to it, so glad we did! It's a little hidden gem perfectly situated away from the busy area! We will definitely return! Thank you to all staff for being so courteous and accommodating, especially Harsh and Tashne! Another reason to love Myrtle Beach that much more!!!

Amish P, Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your review and feedback! It was a pleasure having you stay with us! We are glad that you were able to enjoy the view of the ocean from your room and were able to take advantage of the private beach setting as many of our guests have! We hope to have you stay with us again in the future!

"Cabana Shores Hotel"

4
User 02/08/2019

This hotel is only a few steps away from a relatively private part of the beach. The hotel is not too big and the rooms are clean. Staff was nice and friendly. Getting to all restaurants and attractions was a few blocks away. I will stay again my next visit.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your review and feedback! We are glad you enjoyed the private beach setting, the clean rooms! Our staff is really wonderful! It was a pleasure having you stay with us and look forward seeing you again!

"Only as Last Resort Option"

3
jeffreyp40601, Frankfort, Kentucky 29/07/2019

Overall - Not a bad location or facility, but staff interaction and lack of customer service reduces the quality of the stay. :-( Largest issue was the check-in policy; noted on website that early check in was available for a fee; however, was not given this option and referenced that check-in was 3pm or later. Housekeeping system is not real time, so room availability is not updated with front desk staff until the check-in time. When noted to the management, was told our room was available 30 min early after waiting for almost 5 hours; yet staff member proceeded to check in three other families in front of me without asking if I was ready. This specific front desk staff member was also rude to a number of guests. Be cautious of check-out time as well, as policy notes late check-out for a fee, but not sure if they honor this either. Really surprised management on staff was defensive vs. customer centric in response; I understand the challenges, but in the end, customer service retains customers! Staff member (Matthew) provided customer service as it should be; was very welcomed by him. Management also noted that utilizing third party booking services vs. booking direct would ensure better service from the property, which was also interesting as I assume the property needs to sign up for those services and agree to the terms/conditions. PRO: Nice location, sufficient parking, private beach area via short walk, new lobby area, clean pool, rooms were somewhat current with newer working equipment, business center equipment was current, happy hour specials, booking/payment flexibility CON: Slow elevator, hot water lacking in the AM, beds were really worn (soft), AC struggled to keep up with hot weather, slow to refurbish towels at pool, mold on pool deck (slippery; my son fell along with a number of other guests over the duration of the stay), pool entry door safety (sliding door with no stop; my son pinched his fingers on the handle), internet was hit/miss, business center equipment was not secured (be cautious of downloading personal data/information and ensure that it is deleted and recycle bin is cleared upon finishing your session, use private browsing, etc.), no in house dining yet even though there was advertisements for food, management discussing personnel issues with staff in front of guests Would stay again, but only on a last minute, no other option basis due to customer service issues.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your feedback and review. We are glad you enjoyed the location and apologize for the early-check in not being available. We do allow early check-in based on availability, unfortunately during busy time when hotel goes full every day, early-check in is not possible as most guest do not check out till the check-out time, and housekeeping does not start cleaning rooms till mid morning. For early check-in it's advised that you call the hotel the day of arrival to see if early check-in is available. Thank you for staying with us!

"Pleasantly surprised"

4
Leo N, Fort Lee 21/07/2019

I read all the reviews before booking this hotel. The reviews seemed mixed but I took the chance anyway. I wanted to be close to Myrtle Beach and all the attractions but yet away from all the craziness. My kids loved being by the beach. Their biggest complaint was not having enough beach time. The room was clean and large enough for my family. The views from the room were good. Nightly strolls and/or early morning strolls were nice and the proximity to most things was fair. The pool was a bit small but that was ok because my kids rather be at the beach. And best of all, parking was free.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your review and feedback! I am glad we met your expectations, different people have different expectation for a beach front property and you can't meet all those expectations. We strive to offer clean rooms and friendly service! We are happy that you and your family were able to fully take advantage of the beach and enjoyed our location. It was a pleasure having your family stay with us and I hope to have you and you family stay with us in the future!

"Poor choice"

1
User 09/07/2019

Wow. Don't be deceived by the photos. This is a OLD motel the room doors are outside entering straight from the parking lot!! The rooms are not as clean as the should have been or even could have been. There was an old musty smell upon entering the room that stayed the entire time. If you like quiet that's what you'll get when located in a residential area. I missed the busyness of the Southside. Housekeeping is not at its best. If you see there is no toilet paper when cleaning why wouldn't you leave a new roll? I really didn't like this place. Upon arriving a staff member had cancelled our reservation. Never got a clear explanation why. We only got a room due to the person in front of us canceling their reservations. The motel was booked, this was the week of the 4th of July. Don't take a chance and stay here you may regret it!!

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for taking the time to respond. I'm sorry your experience with us wasn't as expected, but most of our guest really like the location and the exterior property for beach location due to easy access to their room and beach. As far as your reservation goes, i'm not sure what the situation was, booking through third party during busy holiday season is not always feasible as demand for our hotel is really high and often third party agency forces the reservation through. Best way to get a guaranteed reservation is calling the hotel directly and booking with us! Once again we apologize your expectation was not met!

"Not a premier Hotel but a good one!"

4
endora95, Sevierville, Tennessee 06/07/2019

The location of this hotel is great. Worth it! The view is worth it. They have parking and direct access to the beach and they are away from the hustle and bustle of the main strip. Their website states they have a bistro. The don't. And they charge for breakfast. They need more service people in the front.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your review and feedback! We are glad you enjoyed the view from your room as well as the location as many of our guests have! Your response will definitely help us improve our property and will continue to do so! We hope to see you again in the future to really meet your full expectation!

"Okay Stay For Two Nights "

3
gdwngurl, Atlanta, Georgia 05/07/2019

Call and confirm your reservation a day ahead as it may be cancelled without your knowledge by staff of hotel. Our reservation was cancelled the day before our stay by staff and we weren't the only people this happened to. The lady at the front desk helped get us into a room which was appreciated greatly. The rooms are old with minor updates. You can tell this was a old motel that the owners put little money into for “renovations “. Carpet is dingy and needs to be stripped out it's 2019 who wants carpet in a hotel room? We were able to tell the room was old when we first walked in with the room smelling musty and we saw an old ac unit sitting on floor and not coming through vents. The hotel isn't the cleanest but it's not the nastiest Myrtle beach has to offer. The elevator is slow, hot, musty and muggy. Beware and don't be fooled by the pictures online like we were.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your review! I must say, people who have been staying with us before our renovation and after renovation have appreciated our efforts in remodeling and updating the rooms, I'm sorry you didn't appreciate our efforts. Furthermore, regarding room guarantee, third party reservation are never guaranteed till a room is assigned to your reservation when available, to ensure a guaranteed booking, calling the hotel will guarantee your booking as we are able to assign a room and confirmation# when booking. Third party website only takes your information and forwards it to the hotel, they do not have real-time inventory access to our system, specially during high demand season. Your room is guaranteed when you get a confirmation from the hotel directly, not the third party! All third party e-mail notes is your suppose booking date and the hotel. They will take your reservation and push through our system hoping for a commission!

"declining quality"

3
User 03/07/2019

We visited last year while it was under construction. The staff was so friendly and the room was extremely comfortable. This year, the shower doors wouldn't stay closed. the towels/linens were dingy. I was somewhat disappointed at the decline.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your review and feedback! We will take your feedback and use it to improve our housekeeping process to ensure we improve our product delivery! I hope that in future you would give us a chance to meet your expectation!

"WEEKEND BEACH TRIP"

4
User 02/07/2019

The hotel was very nice! Right across the street from the beach. We had an ocean view terrace. The staff was very helpful. I highly recommend this hotel. It is conveniently located to all major attractions.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your feedback and review! It was a pleasure having you stay with us and we are delighted you enjoyed your room and the location of the hotel! We look forward having you stay with us, don't hesitate to call us directly so we can reserve the best room for you!

"Nice Quaint Hotel with clean nicely decorated rooms (Especially for Adults)"

5
Sabrina S, Greensboro, North Carolina 27/06/2019

My husband and I visited this hotel for my birthday in May 2019. When had been previously the year before when the renovation was in full swing. The rooms were so beautiful and clean then, we were so surprised. This year the renovations were complete and not only were the rooms beautiful and clean the new addition of the bar and breakfast room was a true delight. It only has one outside pool 9 which was not heated) and it does not have a jacuzzi /hot tub outside which would be great. This hotel is so quiet and perfect and is located near the beautiful residential area of Myrtle Beach. As they update in the future m only suggestions would be to have lifeguards out on the beach who rent the umbrellas and chairs. I was not able to sit on the beach and did not want to purchase all of that for a 2-day trip. A hot tub would be perfect and get some heat in the pool.

"Fresh remodel"

4
User 25/06/2019

Super quiet. Fresh remodel. Not many people on the beach. We were on top floor ocean front. It is in a residential area. Very nice. Staff us friendly too. Better than the hustle and bustle of the boardwalk but only 4 miles from it.

"A weekend with the family"

4
Mikeypooh10, Herrin, Illinois 08/06/2019

A nice hotel with a view. Breakfast is not included in the price of the hotel, however you may purchase breakfast at the facility. The hotel is on the west side of Ocean Blvd requiring one to cross the street for beach access. Not a deal-breaker, but nice to know if you're looking for a location directly on the beach. We had an issue with our water temperature, never quite reaching lukewarm, but otherwise had a great view of the ocean in a well-kept room.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your feed back. I apologize for the hot water issue you faced. When you turn the temperature valve all the way on the far side, it outputs cold water, the valve just needs to be turned slightly for the hot water. I am happy to hear you enjoyed the ocean view from your room as many of our guests have. I hope you come back to stay with us to give us another chance to meet your full expectations. It was pleasure having you and hope to see you stay with us again in the near future!

"Amazing!"

5
User 06/06/2019

Very quiet beach and surrounding area, beautiful views. Our room was beautifully decorated, the shower was very clean and relaxing, comfortable beds. We definitely would stay here again if we venture out east. Loved it!

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for taking the time out to provide you feed back regarding your stay. I am glad that you enjoyed our beautiful rooms, the shower and you were able to relax at our property. It was a pleasure having you stay with us and I hope that you make you way down to Myrtle Beach again to stay with us.

"Weekend get away at the beach"

5
J8020YOjohnl, Charlotte, North Carolina 03/06/2019

Stayed at Cabana Shored prior to remodel.. had to check it after majority of work completed, amazing spot, plenty of parking, ocean front, quiet setting, extremely clean..would recommend highly..just hope it doesn't get so busy I can't get a room..

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for taking the time to provide us with your feedback. We are glad you enjoyed the new remodeled hotel and the location it provided for you trip. Please call us directly to reserve a room with us whenever you are in Myrtle Beach. Thank you

"Nice area BUT"

2
lehn, Columbia, South Carolina 22/05/2019

Updating hotel with some things nice and some not yet replaced. Booked ocean view (on front -facing ocean), moved to room 607 (side but still ocean view) crossed off and room 602 assigned (side less ocean view near back of building) Other guests walked into our room with a working key. Nice area, but will book a different hotel next time.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"off season trip to the beach"

4
Y1669QBkimberlyh, Raleigh, United States 07/05/2019

This small hotel is located within a quiet residential area just a few miles from the heart of Myrtle Beach. Recent renovations have given this place a modern, sleek look with plenty of upgrades and amenities. Our ocean front room was clean & comfortable. Staff are friendly & helpful.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your feedback and business! We are glad to hear you enjoyed our location, recent renovations and the amenities we offer. I hope you choose us on your next trip to Myrtle Beach!

"Quiet, beach front hotel"

4
raidenrobert, Andrews, IN 06/05/2019

I was a little apprehensive when we first arrive because our reservation was not correct. We wanted an ocean front room, where they said the reservation was for a side veiw. Fortunately, they had an ocean front room available but the price jumped considerably on the week nights and almost doubled on Friday night. However, once we got past that issue, we could not have been happier with the place. It is still being remodeled but our room was complete and really nice. Great walk in shower with an extended overhead shower faucet that was great. Our beds were comfortable and all the appliances worked well. It wasn't very crowded and we had the beach and pool almost to ourselves. In summation, the next time we go to Myrtle Beach and are by our selves, this is our spot.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your feedback. We are glad that we were able to resolve your reservation issue and got you into the room you had wanted. Glad you enjoyed our rooms and the pool area. It was pleasure having you guys stay with us and can't wait to have you guys stay with us again.

"Can't wait to come back!"

5
Karacadams, Washington DC, District of Columbia 25/04/2019

Our stay at Cabana Shores was absolutely fantastic. Harsh was the first to welcome me at the check in desk, he was so polite and helpful. Great start to the week being greeted by such a kind soul. I recommend getting the ocean front, it's worth the extra money to watch the sun rise and set from the balcony! They have a yummy breakfast available from 7-10am & coffee in the lobby. It's such a sweet spot on the beach with an exercise path. We enjoyed eating lunch at Buckets a few doors down & dinner at the Cypress Room a few doors down the other way. Cabana Shores has bikes you can use, which was perfect for us because we didn't drive our car. Jeslene helped us check the bikes out, who is such a beautiful spirit, courteous and fun to talk to. The room was so neat, clean, and modern, loved the style. The cleaning staff always had a smile on their faces and were not loud like some hotels(as a flight attendant I appreciate when the cleaning staff aren't yelling from room to room and slamming doors when your trying to sleep). I stay in hundreds of hotels from Hilton's to Best Westerns and this one is a gem.

"Perfect On-The-Beach Location"

5
User 22/04/2019

We thoroughly enjoyed our 4 day stay at Cabana Shores! We had a side-ocean view room, newly renovated and clean. The beds were super comfortable and the kitchen area was great for storing our road trip food, leftovers etc. Absolutely loved the rainfall shower head and the spacious bathroom counter space. The view on the balcony was wonderful and close enough to hear the relaxing waves. The downstairs bar area was nice and modern and we so appreciated Monica and Lisa. They were so fantastic and attentive and we had a great time chatting with them while we enjoyed a night cap. I will definitely be back to stay here again!

"the right deal for a one night stay"

5
Lakel, Ballentine, SC 29/03/2019

we were in room 509 which was OF and decorated very nicely. The property and room was very clean, easy parking in the back. I am not sure why this hotel is called a "resort" but it is in a very nice location with a great beach. It is very easy walking on the sidewalk across from the hotel. No free breakfast, charging $7.99 per person for the same breakfast other Best Westerns give for free. A fee is charged for checking in before 3:00 and late checkouts. This was surprising, had never heard of this before. We would stay here again now that we know the rules since it is in a great area.

Amish P, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Thank you for your business! We are glad that you enjoyed the location, the room and the ocean front view as many of our other guests have in the past We hope to have you stay with us soon in future!

"In love with this Hotel! It was truly perfect. "

5
EdenLily80, Charlotte, North Carolina 25/03/2019

I just spent this past weekend in an Oceanfront King Efficiency Suite and absolutley LOVED everything. It was perfect for me. Shout out to Ron at the front desk!! Gave great service and did not charge for the early checkin, mercifully. From the Keurig, to the FABULOUS rainfall shower head, to the big beautiful tv, this is now my go-to hotel for Myrtle Beach. Especially when traveling solo. Breathtaking views. Only issue I had was no hot plate to make pancakes. Other than that it was terrific. Love the late checkout til 2p for $20 option too! Perfect views, very spacious, super comfortable bed...I even liked the modern toilet! Quieter side of the beach, not as busy, LOVED that. Great time, great lil place to stay. I will be back!

Amish P, Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
EdenLily, Thank you for your response. We greatly appreciate your business and your valuable input regarding our property on tripadvisor. We are glad that you enjoyed the Keurig coffee machines and rainfall water shower head as many of our guests have enjoyed while staying here. We look forward seeing you again!

"Awesome time"

5
User 24/03/2019

First time ever staying here. Perfect location especially for off season, staff very friendly and helpful. Room exceeded my expectations. Immaculate and clean. Decor very warm and welcoming. I will definitely be staying here my next visit.

"Nice location"

3
Navigator57272499331, Kokomo, Indiana 12/03/2019

Hotel Staff was not the most friendly. But the location was great. We spent the full day at the beach across the street. Location was great and quiet. We spent the night with the door open just hearing the waves. very peaceful and away from the busy of the main strip. Bed was to firm for me but my wife liked. Paint was pealing on the deck and whoever painted the room missed areas on the second coat. Did not like that our door opened to the outside with no person or securty at the desk after 9pm. the route to the front desk would not be the most friendly for someone in a wheel chair or carrying a bunch of luggage.

"Great spot"

5
User 08/03/2019

This is a great spot for a quick getaway. The hotel is very clean and modern. The location is in a quiet area away from the hustle and bustle. Also the maintenance guy is great and the lady who did the breakfast was very sweet. Don't hesitate to book here.

"Quick Getaway"

5
kedar30, North Charleston, South Carolina 27/02/2019

I really enjoyed my stay here. Normally I shy away from little spots due to the upkeep of it but Cabana Shores Inn is really a hidden gem! I had a room right over the pool and had a great view of the ocean.... it was very quiet and peaceful! I loved my stay! Everything from the bed to the bathroom was amazing!

"Very good service."

5
User 16/02/2019

I want to let anyone come to this hotel know peace and quiet and good service, The maintenance service by Steve is a big plus who know their job. I will be back again with my wife. I will let my friend know that forget the other hotels and come here!!!!.

Zach F, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Eric P, Thank you for staying with us at Cabana Shores and sharing your thoughts in regards to the great service you received by the hotel staff and Steve. Steve works very hard and takes great pride in being able to provide great service to our guests, and I am certain he will be thrilled knowing he made an impact on your stay. We look forward to having you back with us again soon.

"A really clean and nice place to stay"

5
Denise C, Knotts Island, North Carolina 23/01/2019

We were pleasantly surprised to find out that this hotel we had booked was in a very quiet area which is mostly residental. The beach is right across the street, with a nice walkway through the dunes! There is a wide expanse of just beach in front of the hotel and the palm trees and pretty pool were awesome. It was too chilly to enjoy the pool but we walked on the beach. We had a room with a side view of the beach which was great. Nice chairs and table on the balcony to enjoy. Room was super clean and updated. Large TV, frig, microwave, coffee maker. Nice bathrooms with large showers with rain shower heads. Front desk staff was friendly and helpful. Breakfast was great. Scrambled eggs, sausage , bacon, hash browns, cereal fruit and muffins. And a ocean view from the dinning area. Would definitely stay here again.

Zach F, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Denise C, Thank you for your recent review of Cabana Shores. We are very happy to see that you enjoyed your stay with us as well as our fantastic location. We cant agree more about being in a great and quiet part of Myrtle Beach. All of our rooms are updated and certainly believe anyone that stays with us, will choose Cabana Shores again in the future due to the beautifully appointed rooms, access to the beach and updated amenities.

"Good place to stay"

4
Voyage51484999178, Bayboro, North Carolina 21/01/2019

Hotel was very clean and staff was nice. In this day and age though, why is the breakfast an extra charge? Overall, I would recommend this in the off-season. It was very close to the beach. The price was good.

Zach F, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Voyage51484999178, Thank you for your kind words about your stay with us. We are very happy that you enjoyed our clean and beautiful rooms and fantastic service. We certainly believe that with great service, and beautiful rooms we have a winning formula.

"January Stay"

4
User 17/01/2019

Extremely clean facility. Friendly, cheerful and helpful staff. Surprised that breakfast was not included free. Most Best Western offer free breakfast items. The online advertisement does not mention there is a $9 charge per person for breakfast. Breakfast was skimpy. Great room and view of the ocean.

Zach F, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Navigator24529368392, Thank you for staying with us at Cabana Shores, and taking the time to let others know about your experience. We take great pride in being able to offer beautiful, well appointed and recently remodeled rooms to our guests, with the best service you'll find along the beach.

"Newly renovated with great views"

5
Happiness48284890357, Estes Park, Colorado 04/01/2019

Very nice place to stay. Be sure to book an oceanfront room for the amazing view! Our only complaint would have been to have an earlier breakfast served as the staff does not arrive until 8 a.m. Maybe because it was off-season?

Zach F, General Manager at Cabana Shores Inn, BW Premier Collection, responded to this review
Happiness48284890357, Thank you for choosing Cabana Shores as well as sharing your thoughts on your recent stay with others. We are a recently remodeled and rebranded Best Western Premier Collection property, which you cant help but take notice of when you enter the property and the rooms. I do want to apologize that breakfast wasn't earlier, and confirm that is due to the offseason hours. We will be serving breakfast much earlier during our busier season, but have also recently made changes to appease our earlier risers as well during the offseason. We are certain you will be just as pleased with the hotel when you return, and look forward to serving you and yours again.

"Wonderful place to stay"

5
Karen M, Shallotte 26/12/2018

We've been staying at the Cabana Shores for 30 years or more and were unsure when it changed owners, but the funky place we loved got so much better. Its still quiet, comfortable, so close to the beach with no high rises blocking the view, but now its modern, more comfy, great TVs, contemporary bathrooms with showers only, no barking dogs, and the staff is wonderful. The remodel has been extensive and has added to the ambiance. Will continue staying there.

"Thanksgiving Getaway "

5
Dee B, Lancaster, South Carolina 25/11/2018

Had an awesome time as always at Cabana Shores! Very quiet, clean, and updated rooms. Can't wait until the new bar/lounge is complete. Great place for my husband and I to get away from it all and unwind.

"Overnight trip"

5
User 22/10/2018

Pleasant surprise, Friendly staff, extremely clean room – again was pleasantly surprised. Great location, would recommend Lots of updates in progress for the property. Anyone looking for a smaller property and an extremely clean and comfortable room can't go wrong with this property

"Very nice "

4
jeff178, Princeton 03/09/2018

1st time staying here. Check in was a little slow mostly because a bunch of us showed up right at 3pm. The lady was extremely friendly and got us in quickly. Room was very spacious and clean. A very short walk to the beach right across the road. Pool was nice. Had every thing you need. Very quiet beach area. Loved it

"Better Every Time"

5
ffffredd, Monroe, North Carolina 09/08/2018

Cabana Shores has been a go-to beach location since our favorite mom-and-pop in Cherry Grove sold out in the early 2000's. They are always improving, but this year's changes are over the top for a beach hotel. Complete new interiors, equal to any Hilton properties. Beds & pillows? Check! Bathrooms? Check! New exterior surfaces for salt-weather wear. Very attractive. Currently finishing out the commons/dining areas. Pool? Pristine & salt-water chlorination (No chlorine odor, period.) Beach? One of the few remaining old MB areas with unobstructed views. (No ocean-side development.)

"Stayed here the last night of vacation. "

5
User 08/08/2018

I saw the pictures and reviews on here and ultimately decided to give this hotel a try the last night of a vacation to Wilmington, NC. My boyfriend and I had an early flight the following day in Myrtle Beach so we booked a hotel to stay in the night before flying out. I'm very pleased with this hotel. They are currently remodeling and when they are done it will be beautiful. The decor in the rooms is very modern and stylish, not dated like a lot of hotels. The only bad thing I can say is that my boyfriend kept stubbing his toe on the corner of the bed that sticks out beyond the mattress. Other than that it was a very positive experience and I highly recommend this hotel for the views, service, cleanliness, and price. All were exceptional.

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