Room 1
Room 2
Room 3
Promotion code

Best Western Plus Hotel Grand Strand Inn & Suites, Myrtle Beach

1804 S Ocean Boulevard, 29577-4634, Myrtle Beach, United States - See on a map
Best Western Plus Grand Strand Inn & Suites - Our Ocean Front Building offers fantastic views of the beach and has an indoor pool and hot tub. The Best Western Plus Grand Strand Inn & Suites is ideally located in the center of Myrtle Beach. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Plus Grand Strand Inn & Suites! Our Myrtle Beach hotel offers two separate buildings to choose from. One building is semi-oceanfront and the main building is across the street from the ocean. Our rooms are clean, high-quality rooms, and come with excellent customer service, and a competitive price. Our room types include single, doubles, suites, and penthouses. This hotel on S. Ocean Blvd also features private cottages that will quickly become your home away from home. If you're looking for a Myrtle Beach hotel, our semi-oceanfront guestrooms are perfect for a romantic escape or family fun, featuring private balconies with rocking chairs for a great ocean view, and a quiet atmosphere. Our main building on the other side of S. Ocean Blvd (across the street from the ocean) features room types designed to accommodate any party's needs, with easy access to both the outdoor pool and a short walk to the beach. Guests at this Myrtle Beach hotel simply slip on their flip flops and stroll to the golden sands for a truly rejuvenating vacation. The Best Western Plus Grand Strand Inn & Suites features top-notch amenities for the convenience of guests. Our Myrtle Beach hotel is eco-friendly for green-minded travelers, completely non-smoking for your comfort, and consistently ranked as one of the best hotels in Myrtle Beach. All rooms come with access to our two pool facilities, including an outdoor pool, hot tub, and lazy river, and a heated indoor pool and hot tub. Guests also enjoy high-speed internet access, a business and fitness center, and 24-hour coffee and tea. To top it all off, we offer a free full breakfast, complete with a waffle station, biscuits with gravy, egg and sausage patties, and a selection of fruits and pastries. A hearty breakfast is a must for a day of surf, long walks on the beach, or shopping at nearby boutiques. Daily $12. 00 Destination Fee applies.

Best Western Plus

Hotel Grand Strand Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
GreenLeader Silver
 
based on 2340 guest reviews
NOTE ISSUED
Excellent
1287
Very Good
627
Average
219
Poor
129
Terrible
78
REFER TO NOTICE
Business Business
108
Couples Couples
802
Family Family
941
Friends getaway Friends getaway
178
Solo travel Solo travel
88
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Susan's review"

5
User 16/09/2020

Susan was the best from check in to check out and in between, I've never been to any hotel or vacation site that had a person go above and beyond. We will be back.She is the sweetest person and so professional we couldn't of asked for a better person. We are looking forward to our next visit. Hopefully finding her here.

"It was okay."

3
GenevieveColette, Pittsburgh, Pennsylvania 09/09/2020

I was traveling to Myrtle because it's within driving distance for one person driving with a dog as south as I could go from Pittsburgh, PA with a beachfront hotel and beach that allowed dogs. I'm currently still staying here. I could've stayed at a lot nicer places for cheaper or around the same place but I have a Pitbull. He is the nicest dog and never causes damage or barks. It's sad I couldn't find a hotel because he's an ‘aggressive breed.' I could only find around 3 that were available for 2 weeks when I wanted to go...2 weeks right after Labor Day. The pictures online make it seem like it's a decent hotel. I've traveled a lot and this hotel is about a 2 star when it comes to the rooms. The staff is absolutely amazingly nice. Best staff at a hotel ever. The maintenance lady was awesome ( I unfortunately forgot her name). Reggie at the desk helped me with information on local stuff and possible relocation to Myrtle. When I first got here I was in a king room with a kitchenette in the back across the street from the beach. I took a video and the light on it really made me realize how dirty the floors were. I took a shower as soon as I stepped out within 15 mins my feet were black from walking on the carpet. I was half tempted to go to Wal mart and buy my Hoover carpet cleaner I have at home that works wonders and it's less than $100. Keep in mind I'm going to be here for 2 weeks and want it to be as comfortable as possible. Then the fridge wasn't working. They offered there ‘best room ‘ or just get the fridge replaced in my current room. I obviously chose the suite. It has jacuzzi tub and a shower. It's like a small 1 bedroom apartment with a balcony where I can see a partial view of the ocean from across the street. It was a lot cleaner and more of what I thought the hotel was going to look like so without the upgrade I probably would've had a miserable time. The complimentary breakfast was not what I expected. Obviously the mini buffet they usually have wasn't doable because of covid. I've been here 2 mornings so far. First morning it was a tiny breakfast corn dog (pancake wrapped in sausage) and a yogurt. They hand these out in a brown paper bag. This morning I got a breakfast sausage sandwich with a blueberry muffin. Tasted like frozen Jimmy Deans breakfast but I mean it's free so I can't complain. The nice thing is The pool is open at 9 and closes at 11. It's only a short 1 min walk to the beach. Across the street. They allow ‘aggressive breeds' as long as they are friendly. The best thing about this place is for sure the location and staff. Again, I have only been here 2 days so far but I've already had a few problems at this hotel. It is not worth the money as there are plenty of hotels that are cheaper and nicer looking. For having a Pitbull I guess I can't be picky.

Tyler Pea, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
GenevieveColette, Thank you for your review and thank you for staying with us! I was ecstatic to see you had great interactions with Amanda in engineering and Reggie at the front desk - they are service superstars! Reggie is a Myrtle Beach expert and great city concierge. I was happy to see you thought we had the best hotel staff ever! I was sorry to read your experience in your first room was less than stellar. I was glad to see that we were able to upgrade you and your pup to a spacious suite! I was also sorry to see your comments about our grab-n-go breakfast. We look forward to bringing back our buffet style breakfast when the brand advises it is safe to do so. Many of our guests have been enjoying our variety offered in the breakfast bags. With our prime location on the beach, resort style atmosphere, and our service oriented team, we are a fantastic option for visitors of the Grand Strand. We hope to have you and your pup back soon to provide a superior experience. Thank you, Tyler General Manager

"Beautiful Room"

5
lauriett8, Hallsville, Texas 01/09/2020

We had a wonderful stay. The room was very spacious, clean and full of amenities. There were partial ocean views from the bedroom and living room balcony, as well as the living room windows. It was quiet, the bed was very comfortable, and we had a great time on Ocean Blvd.

Tyler Pea, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
lauriett8, Thank you for your perfect 5 out of 5 rating and wonderful review! I was delighted to see you had a great stay and enjoyed your spacious, clean, and amenity filled guest room. I was also happy you were able to see the ocean from your bedroom and living room balcony! With our prime location on the Grand Strand, outdoor pool, lazy river, and world class service, we take pride in providing excellent accommodations to Myrtle Beach visitors. We hope to have you back soon! Thank you, Tyler General Manager

"Review of My visit"

2
User 29/08/2020

I arrived at the hotel on Tuesday August 25th 2020. Mrs. Susan was working the front desk. I had no prior reservations, and this was My very first visit. She greeted Me upon My arrival, and I could tell that she had a great spirit. I informed her that I had been looking for a decent place to stay around Myrtle Beach to accommodate a group of 4, for nearly 2 hours. She immediately started searching. It took a little while to get satisfaction of a room because of some flaws, which were not her fault, but she worked until she met satisfaction for Me. She has the best manners and customer service. Very friendly, and helpful. She definitely deserves a five Star rating. The stay was going just fine until an accident happened. The staff was informed and and accident report was filled out. Hopefully someone will be in touch soon to discuss the matter. However I did not rate a 5 because of accident.

Tyler Pea, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Traveling8579, Thank you for your review of our hotel. I was glad to see you received great service from Susan - she's a gem! I'm happy Susan was able to provide the perfect accommodations for you and your family. I was sorry to read about your accident. Please contact me directly to further discuss. With our resort style atmosphere and prime location on the beach, we are a top pick for Grand Strand vacationers. We hope to have you back soon to provide a superior experience. Thank you, Tyler General Manager

"Time for a refurbishment"

2
PamelaCso, Charlotte, North Carolina 26/07/2020

Just looking at the hotel as we pulled up, I knew this was a mistake. I kept telling myself, it is just for a night - it will be ok. The room was adequate, but I really did not want to touch anything. The only saving grace was it's location. It's really time to think about maintaining this property properly.

Stacia Miele, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Pamela, Thank you for your candid feedback. I often times utilize guest reviews to assess insights within our hotel operations and I have reviewed your feedback with the hotel team. Thank you again for your review and I invite you to stay with us the next time you return to Myrtle Beach. Kind regards, Stacia

"Excellent"

5
CMpurye, Myrtle Beach, South Carolina 19/07/2020

Susan provided excellent customer service. The location and the service of this hotel makes this one of the best locations for a visit to Myrtle Beach. The wifi is very fast and reliable for work on the computer, the beach is directly across the street, there's never traffic in this area even though it's close to the main attractions, and Susan goes out of her way to ensure guests have the most comfortable stay possible.

Stacia Miele, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear CMpurye, Thank you for choosing to stay with us at the Best Western Plus Grand Strand. I am glad to hear that you enjoyed your stay and that Susan was helpful! I will be sure to share your comments with her. We're also happy to hear that you loved our location and services. I hope you will return should your travels bring you back this way. Best regards, Stacia

"Amazing service and value"

5
brookehoward2017, Warner Robins, Georgia 13/07/2020

Best bang for your buck! Rooms are clean, staff is awesome. Great kid friendly hotel and right on the beach or right across the street. Literally a minute walk or less to the beach! You'll definitely thank yourself for staying here.

Stacia Miele, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Wow, such a sweet review, thank you! We're delighted to hear that you enjoyed our location, kid-friendly amenities and friendly staff. We work hard to make sure every guests feels like you. Hope to see you and your family the next time your travels take you back to beautiful Myrtle Beach.

"Complete Disappointment"

1
Y2649HGjohnf, London, United Kingdom 10/07/2020

I hate leaving negative reviews, but cannot in good faith allow others to make the same mistake I made by staying in this hotel. I cannot imagine that the good reviews were made by actual travelers. With the exception of the location (at least for the beach-side facility), this hotel had zero redeeming qualities. Incredibly rude staff, unsanitary common areas, and just overall dirty facility. My initial room provided was beyond comprehension and one in which I could not allow my family to stay in. The second room, albeit better than the first, was dirty and had a rotten and lingering odor that still to this day haunts me. Please do not give this business your money until they make significant improvements to their safety, cleanliness, sanitation, and customer service.

Stacia Miele, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
I am so sorry you were disappointed in your stay with us. It is our goal to make sure all guests have the most exceptional vacation experience possible. Please consider staying with us again. I am confident we can make your stay one of the best you've ever experienced.

"Pleasantly surprised"

5
User 08/07/2020

I was a little hesitant about my stay based on recent reviews, but I have to say we had a great trip! Our room was super clean and had everything we needed. I loved having a full size refrigerator and a mini stove in our room. The guest services attendants were very nice and helpful. The only thing I would change is providing a broom and dustpan in the rooms. We had tile floors and the floors stayed sandy from the trips to the beach.

Stacia Miele, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We're glad to hear you enjoyed your stay at Best Western Plus Grand Strand. And thank you for the broom suggestion, that is a great idea for limiting the sand from the beach. Hope to see you return soon....safe travels.

"Overpriced leaky building"

1
paulscheminant, Baltimore, Maryland 06/07/2020

Was given a second floor room which had a great view from the balcony but then we realized the carpet was flooded under the AC. Called the front desk and they were like, “So you want some towels or something?” After explaining this was more of a problem than a towel can solve, they moved us to another room, right below that one. The first night we realized there was water dripping off the balcony above where the AC was which made 1/3 of the balcony unusable unless you wanted to get splashed. The second night water was coming in through the ceiling of the balcony and material from the underside of the balcony was falling off. The third night it rained and water was coming in inside the patio door. Apparently this has been, “happening for years and nothing can be done about it.” Paid a premium for an ocean view room and ended up with a leaky room that had a view of dune grass. Overall the worse hotel experience I've ever had.

Stacia Miele, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the leaking air conditioning unit and have reported your concerns to our maintenance team. We will be sure to address the issues with the room and hope you will consider giving us a second chance if you return to the area.

"Outstanding service!"

5
User 06/07/2020

Betty was the highlight of my trip. Very accommodating and made me want to be a repeat customer! The place has a great location and I had an ocean view. I love it here. Room was clean and came with the standard necessities. This view though!

Stacia Miele, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We adore Betty too! So glad she was able to provide you with exceptional service and was the highlight of your vacation. So happy you were able to relax in one of our oceanside rooms. The view is quite spectacular! We hope you will become a repeat guest and can't wait to welcome you back.

"Close to the beach"

3
roo7511, Celina, Ohio 28/06/2020

This Best Western is not your typical Best Western quality. A older hotel with the Best Western name. Across the street from the beach with is really nice. A neighborhood walmart for food a block away. Due to covid outside pool only open,. Brown bag breakfast, they will hand you, hot tub closed indoor pool closed and workout room closed. When checking in you will most likely be standing outside in a line with 1 checkin person at 4. Around 15 people in line checking in on a monday at 4. Workers were nice and as helpful as they could be.

"Dirty antiquated room, good pool"

2
lovemy2brats9600, Amherst, Ohio 28/06/2020

We chose this Best Western because of the pool being open when a lot were still closed, and it was the only good thing about it even tho the lazy river was dirty. There was no breakfast even tho when we made the reservation that day we were told there was. Everything in the room is old and antiquated. AC units leaked and were rusty, zero water pressure in the shower. The beds were smashed together in one room so we moved one into the living room area which had a headboard on the wall anyways. We moved our bed away from the wall so we could get in and out of bed and there was so much dirt and dust underneath it made me nauseous, I'm pretty sure it had never been cleaned. We cancelled our original reservation at another hotel to stay here and pay an extra $700 for our 6 night stay because of the pool and breakfast, I'm glad we had the pool but I'm not sure all the extra money was worth it.

"Wish to be cleaner..."

3
Viktor H, Philadelphia, Pennsylvania 24/06/2020

The hotel definitely needs a touch of cleaning and maintenance. Don't have feeling that someone takes a good care of this place. Good manager is needed there. Rooms/Hallway are dirty. Very good view and true beach front if you are staying in the building on the beach.

staciamiele, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Viktor, First of all, thank you for your candid feedback of your stay with us. I apologize that we did not meet expectations and I am actively working with our housekeeping team to ensure cleanliness and comfort are our first priority. I understand the condition of the rooms and hallways were of concern, I am always looking for reviews to provide insight into our guest experience and I will keep your review in mind as we look towards refresh options. We're happy to hear that you enjoyed the ocean view from your room. Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to Myrtle Beach.

"ASK FOR SUSANN!!!"

5
User 23/06/2020

me & my husband made prior reservations it was horrible and we left and looked all night on the strip for another hotel either everyone was sleeping and no one wanted to help us so at 4 am when we were looking everywhere we found Susan and it was the best thing ever she brought us to the room before we even booked it so I felt safe because of my prior experience she was so helpful and amazing !! We really appreciate her she made our trip so much better

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear 819brianam, Thank you for your perfect 5 out 5 rating and review! I was delighted to see that Susan went above and beyond to make your stay great - she's a gem! We will certainly celebrate your kind comments with Susan and our team. With our resort style atmosphere and prime location on the beach, we are a happy hosts to travelers to the Grand Strand. We hope to have you back soon! Thank you, Tyler General Manager

"Looks and feels like a crappy motel."

1
hopec906, Florence, South Carolina 22/06/2020

I'm not sure where some of these good reviews are coming from, but they definitely don't represent the "hotel" that I checked into. I was very disappointed. I was given a room at the building across the street from the beach and it looks like an old motel. I thought Id give the room a chance anyways. BIG mistake. The furniture was dated, carpet looked bad, stained toilet seat, dusty curtains,old slightly rusted stove, strand of hair in fridge. Smoke detector constantly beeping. Called to inform maintenance of this and the guy who showed up stated that it wasn't a big deal (!?) but he did change the batteries. The walls are very thin and you could easily hear kids yelling and adults arguing. I was VERY disappointed. I feel like I was completely fooled by the good reviews and star rating. I ended up checking out that night and thankfully I found another hotel at the last minute. Don't stay here unless your standards are EXTREMELY low.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear hopec906, Thank you for your review of our hotel. I was sorry to read your comments and apologize that your stay was not great. We will discuss your review with our team for improvements. Your experience is certainly not the norm as we strive for our guests to have a relaxing and comfortable stay. I would love to make this right. Please contact the hotel directly and I would love to discuss further. We hope to have you back in the future to provide a superior experience. Thank you, Tyler General Manager

"It has been better"

2
kreativeday, Augusta, Georgia 20/06/2020

The staff were very friendly. The outside area needed attention. Dog food and a used condom was on the property. I had to have my sheets exchanged 4 times due to stains/spots. Their was an unpleasant odor, and the chair in the room was outdated.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear kreativeday, Thank you for your review of our hotel. I was glad to see you enjoyed our friendly staff. I was sorry to read your comments regarding the room and apologize that your stay was not excellent. We will discuss your review with our team for improvements. Your experience is certainly not the norm as we strive for our guests to have a relaxing and comfortable stay. I would love to make this right. Please contact the hotel directly and I would love to discuss further. We hope to have you back in the future to provide a superior experience. Thank you, Tyler General Manager

"Avoid this place"

1
User 18/06/2020

My wife and I stayed at BW Plus hotel for 3 nights in February 2020, and were excited when our room was upgraded to a penthouse. However, disappointment came immediately. The unit was extremely dirty: a greasy carpet, dust under glass on all tables and chests, hair, roaches and bedbugs. The most unpleasant thing was that some of our personal stuff was stolen, i.e.: perfume Voyage D'Hermes $85 and women engagement white gold ring with black diamonds $1550. Unfortunately, we realized it too late. Thus, our stay at this hotel costs me total $1800. Not too bad. So feel yourself rich and enjoy BW plus!

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear 195konstantins, Thank you for your review of our hotel. I was sorry to see that your stay was not great. We will discuss your review with our team for improvements. Your experience is certainly not the norm as we strive for our guests to have a relaxing and comfortable stay. Please contact the hotel directly and I would love to discuss further. We hope to have you back in the future to provide a superior experience. Thank you, Tyler General Manager

"Won't be back"

1
Angela H, Huntington, West Virginia 17/06/2020

After driving 10 hours, check in time is 4. My room was not ready until 630. Management is terrible at this place. Basically, blamed everything from covid, his own staff, to the weather for our room not being ready. This was our 3rd stay since 2017, and this stay will be our last. If you do not have the staff to operate correctly then you need to hire more people or do not accept full reservation capacity. I had booked the 2 room 3 queen beds room. This was a necessity as we are a family of 6. Since that room was not ready, had not been cleaned by 4 pm we were given another room on the second floor that was supposed to have 3 beds as well. All was good till we got to the room and found it only had 2 beds, not 3. Go back down to the front desk and they just basically said there was nothing they could do, and they didn't know when my reserved room would be cleaned. We opted to keep our groceries in the 2 bed room until ours became available because we had perishables. They staff said they would call when our 3 bed room was ready, which they did around 6:30. To compensate for the terrible and late check in they gave me $30 off our first night. $30 dollars. The room itself has not been updated since we first stayed there in 2017. I had no issue with that, as usually the rooms were clean. In getting in our room finally it was clean, but we did not realize until later that night at around 1030 when we were going to bed that none of the beds had blankets on them. I was told at check in that there was no staff available of a night, so we had to make do with only sheets. The next day when I went to notify front desk that I would be needing blankets when staff cleaned, I was informed that staff would not be cleaning rooms for the entirety of our stay due to the coronovirus. I was unaware of no housekeeping prior to checking in. I had called to confirm my reservation the week before and I was told about bringing my own floaties and the modified breakfast, but no mention of NO HOUSEKEEPING. When I complained about it, the manager tried to make me feel bad for wanting a clean room during our "pandemic". That being said, I could have just gone with everything and still had a good time, but I spent the whole trip worried about my hotel bill. You see my reservation said one amount, the amount charged on my bank account was another amount, and the amount given to me by the front desk person was a different amount as well. 3 different amounts. It took a lot of talking before finally the lady at the front desk just gave up and gave me the promised reduced rate for the first night along with the original reservation price for the other nights. All week long there was a hit and miss about getting towels for the pool and for the room. They were giving out room towels for pool towels at times. This had never ever been a problem in previous years. Also, for the entire week it looked like the pool and pool area was not cleaned. There was cigarette buts floating in the lazy river one day. Also, for most of the week there was a smell of marijuana in the air. So, FYI to anyone staying at the beach in the near future just get a condo.

"Drugs are included"

2
chipdavis2020, Fort Mill, South Carolina 07/06/2020

so we went to the beach to enjoy visiting with our middle son after all this covid stuff and were having a lovely time-when as we were putting our clothes away to our shock and discomfort our youngest son found drug paraphernalia in a drawer....we went to the front desk and the representative of Best Western-Michelle Zilllig merely said we needed to write to a Manager while she was pleased to help others because of a lack of amanities....when we had the experience of police outside the facility closely monitoring everyone ...WOW

staciamiele, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
I sincerely apologize for the issue encountered during your stay. Your comfort and safety is our number one concern so I appreciate you bringing this to our attention. I can assure you we take things like this very seriously and are investigating it.

"Average"

3
nmccandies, North Myrtle Beach, South Carolina 06/06/2020

Typically id say you get what you pay for...but i do think even if the room isn't that extravagant, there could always be diligence with cleanliness...it would have helped my comfort. ....i did enjoy the pool thank you.

staciamiele, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thank you for your feedback. We are glad you chose our hotel during your stay and enjoyed out pools. We have addressed this with our housekeepers. We assure you that if you give us another opportunity, you won't be disappointed in the future.

"Disgusting"

1
skygypsies, Meriden 04/06/2020

2300+ reviews with 4.5 of 5 stars. Seriously?! Here is what we encountered. We checked out within the hour of checking in. 1. Pool is across the street from the beach and has a view of parking lot and traffic on the main drag. 2. Hallway has filthy carpet, doors. 3. Elevator looks like it has never been cleaned. Dried snot on the elevator!! 4. If you want to avoid the elevator and take the stairs ... which we did, it's just as bad. Dark hall, felt like a stairwell in tenement housing!! 5. Room refrigerator was dirty and old. 6. There were sunflower seeds on the floor in the bathroom. We did NOT come with sunflower seeds! 7. Room was so small that the bed was actually touching the A/C unit. If you want the A/C on, someone will get frostbite! Would never in good conscience recommend this place and would NEVER give it a good rating. Not sure how they got the rating they did.

staciamiele, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
We place a high value on guest feedback as it allows us to consistently to improve upon our hotel and its service. I am truly sorry that we were not able to provide you with the service you deserved.

"Disgusting"

1
mpapotenza, Carver, Massachusetts 28/05/2020

My room smelt like stale smoke and the room was dirty. Was supposed to stay two nights only stayed one night it was so gross. Only got offered 2500 points for the inconvenience should not have been charged for second night.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear mpapotenza, Thank you for your review of our hotel. I was sorry to read your comments regarding your stay and that you didn't have a great experience. This is certainly not the norm at our property as we strive to be the cleanest and friendliest hotel in Myrtle Beach. We have shared your comments with our team for improvements. I would love to discuss this further with you. Please feel free call the hotel directly at 843-448-1461. Thank you, Tyler General Manager

"Family vacation"

5
User 26/05/2020

When I got here I was greeted and welcomed by Betty such a wonderful and helpful lady. Provided us right away with our room and details and helpful information. Highly recommended will be coming back soon.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear angiefranco2013, Thank you for your perfect 5 out of 5 rating and your review! I was delighted that you had a wonderful stay and enjoyed great service. Thank you for your kind comments about Betty - she's a gem! With our 2 pools, 2 hot tubs, lazy river, complimentary breakfast, and prime location on the beach, we are happy hosts to visitors of the Grand Strand! We hope to have you back soon! Thank you, Tyler General Manager

"Great suites and indoor pool"

5
henrykyle, Myrtle Beach, South Carolina 06/04/2020

Great time stayed 4 days I had a great time staff was great. Will stay there next time I'm in the area good night auditors on third shift will really great this is a manado I was always awake and they were old ones you answer my questions

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
henrykyle, Thank you for your perfect 5 out of 5 rating and wonderful review! I was delighted to see you had a great stay, thought our staff was great, and had good interactions with our night auditors - they are rock stars! With our 2 pools, 2 hot tubs, lazy river, complimentary hot breakfast, and prime location on the beach, we are a top pick for visitors to the Grand Strand. We hope to see you back soon! Thank you, Tyler General Manager

"Thanks to Ms.Betty the Lifesaver"

5
User 26/03/2020

I booked my room through a third party and felt deceived when I got the details of the room. Upon, my arrival I was met with a huge sincere smile from Ms. Betty. She told me that it wasn't a big deal and that she would do everything she can to ensure my satisfaction. Ms.Betty went above and beyond her job duty to help me out. Thanks Ms.Betty. I travel a lot for work and stay in hotels often. I was very surprise that the room was superior and the cleanliness exceeded my expectations. Wow housekeeping staff!!! Thanks Best Western for giving me a unforgivable experience. I will definitely be back

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
sheldon0621, Thank you for your 5 out of 5 review! I was delighted to see you had an unforgettable experience and that our cleanliness standards exceeded your expectations! I was so happy to read your kind comments about Miss Betty - she's a service superstar! So sorry if there was any confusion with your initial room type. We definitely have a unique property layout with a number of room types. With our 2 pools, 2 hot tubs, lazy river, complimentary hot breakfast, and stellar location on the beach, we are a top pick for visitors to the Grand Strand. We hope to have you back soon! Thank you, Tyler General Manager

"Golfing Vacation"

3
W7303HXdaves, Ontario, Canada 24/03/2020

We were staying in Florida and wanted to get within a day of the border and still enjoy our golfing vacation. We booked this Hotel thru the internet and were kind of surprised when we got there. We did not realize at first we had booked thru a 3rd party, as there are multiple numbers to call. The site said 4pm check in, so we arrived about 4:30. There was a bit of a line up waiting to check in. We were very patient and waited our turn. When we approached the counter we were sort of surprised when Betty said our room was not ready and she would have to upgrade us to a room across the road(ocean front). We were very pleased with the help Betty had provided us before we saw our room. She was polite and helpful. We asked what to do about staying as we could not say how long we could stay as the Virus was forcing people home to Canada. Betty had said there was already people checking out to head home. When we got to our room we had a very small suite with full size fridge and stove. Ocean front balcony. The room it self was very small. Betty advised us to speak to the lady on the counter on the Monday to see about staying longer if we chose to. We approached the counter the next morning to find out what to do. We had to decide whether to stay another night or stay a few nights depending if we could keep the same room for the same price as we did not want to have to load everything back into the truck just to change rooms. We decided that if we could have the same room at the same price we would stay a few days and enjoy some golf. When we approached the front counter the lady said we could have the same room and stay longer but, it would cost us almost double what we had paid for the first night. I said, thank you, you made our decision for us. She looked at me strange. I told her if she would have been willing to let us stay in the same room at the same price we were going to stay a few days depending on the requirements to get home. that would have meant at least 3 days. With quests checking out to go home and less rooms booked she would have had a booked room instead of having to book the room. I am not sure I would stay at this location again. One of the fees they wanted to charge on top of the cost was an additional fee paid at the counter called a tourism tax(cash grab). This hotel is an older hotel and I would only book there if nothing else avail. I want to say that Betty was very very good. There was only 2 of us travelling

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
W7303HXdaves, Thank you for your review of our hotel. I was glad to see you had a great experience with Betty and that she was able to upgrade your room to our ocean front building. I was sorry to see you didn't have a great interaction when trying to extend your reservation - that is certainly not our standard. Our goal is to be the cleanest and friendliest hotel in Myrtle Beach and we will share your comments with our staff for improvements. We hope to have you back to provide a superior experience. Thank you, Tyler General Manager

"Loved it"

5
User 23/03/2020

Nicest room I ever stayed in. So quiet. Love the easy access to the pool and the laundry room is next to the jacuzzi indoors. Rooms was very clean with dishes in kitchenette. Betty was an excellent front desk clerk.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Blondeys1968, Thank you for your 5 out of 5 rating! I was delighted to see you loved your stay and enjoyed the nicest room you ever stayed in! I was also happy to see you loved easy access to the indoor pool, indoor hot tub, laundry room, and a clean room equipped with dishes in the kitchenette. Thank you for your kind comments about Betty - shes's a gem! We will celebrate your review with our team. With our resort style atmosphere and prime location on the beach, we are a top pick for visitors to Myrtle Beach. We hope to have you back soon! Thank you, Tyler General Manager

"Weed smokers"

2
hokie728, Danville, Virginia 18/03/2020

Spent the night for a job interview the next day, it's a good location but the people next to me were up all night and smoking weed the smell was awful and the hotel did nothing I would advise against staying here

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
hokie728, Thank you for your review of our hotel. I was glad to see you thought the hotel was in a good location. I was sorry to see that you did not have a great stay and other guests negatively affected your stay - that is not our norm. We take these issues very seriously and do our best to make our property comfortable for all guests. I hope your job interview went well! We hope to have the opportunity to have you back and provide a superior experience. Thank you, Tyler General Manager

"Amazing!"

5
User 16/03/2020

I loved the stay. It was one night, but there was free breakfast, an indoor and outdoor pool, plus its right by the beach! Susan checked us in and was so nice and let us know where everything was. I would definitely stay again!

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
599destinyg, Thank you for your 5 out of 5 rating! I was delighted to see you loved your stay and enjoyed our complimentary breakfast, indoor pool and outdoor pool, and our location right by the beach. Thank you for your kind comments about Susan - shes's a service superstar! We will celebrate your review with our team. With our resort style atmosphere and prime location on the beach, we are a top pick for visitors to the Grand Strand. We hope to have you back soon! Thank you, Tyler General Manager

"Wonderful trip"

5
User 16/03/2020

I recently stayed with u guys and had the best experience with Betty at the front desk.she was very welcoming, nice and accommodating. Will definitely be returning because of her. She also was very helpful on letting me know places to go out and eat and shop.

"Best part of visit"

4
User 11/03/2020

Best part of visit was Betty the very polite and efficient front desk lady.She fixed all problems with no hassle.room was nice and quiet. Relaxing stay.Will definitely return for another visit.Betty also informed me of 3 bedroom cottage.Will have to try.Just ask for Betty

"Filthy. Sleep in your car if you have to but stay away from here "

1
bankman2015, Ellicott City, Maryland 02/03/2020

We have low expectations for older hotels in MB but this was the worst. We checked in at 6:30 and were greeted with trash bags in the hallway. Carpet in hallway had not been vacuumed in months. Room was just as bad. I wiped the tile floor in the bathroom with one of their wash cloths. Hadn't been washed in a while. Lady at front desk didn't flinch when we asked to cancel and let us out of the reservation. I guess she knew Stay away from this place.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear bankman2015, Thank you for your review of our hotel. I was incredibly surprised to read your review as your experience certainly does not align with a majority of our reviews and guest feedback. I was sorry to see your comment regarding trash bags in the hallway, this is not the norm. I am happy to report that our hallways get vacuumed quite frequently and we continue to order brand new vacuums for the property. We will share your comments regarding tile with our housekeeping team for improvements. We are looking forward to replacing much of our guest room carpet in the next couple months. I was happy to see that our front desk associate was able to work with you to make things right as our entire team is focused on service. Thank you, Tyler General Manager

"Excellent"

5
jamesmccall02, Lake Toxaway, North Carolina 01/03/2020

After arriving in town, we had trouble finding a pet friendly hotel. Fortunately for us, the Best Western Plus allows pets. Room was very clean. Internet is extremely fast. Quiet, and many amenities like a heated pool, lazy river and more. We will stay there again when we visit the beach.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear jamesmccall02, Thank you for your 5 out of 5 rating! I was delighted to see we were able to provide a great experience for you and your pup! Glad to see you enjoyed a very clean guest room, our complimentary high speed wifi, our outdoor pool, and our lazy river. With our resort style amenities and prime location on the beach, we are a terrific choice for Myrtle Beach visitors. We hope to have you back soon! Thank you, Tyler General Manager

"Very Disappointed - Roaches"

1
User 27/02/2020

Was looking forward to the stay based on the reviews, but... First I will start off by saying the staff and front desk were amazing, the ocean front view was spectacular, the beds were comfortable and shower pressure was terrific. But... less than an hour after arriving I found a live roach crawling the counter, saw 2 more on the wall. If it wasn't cold and rainy, we would have slept on the balcony. In the morning we were greeted by a few more crawlers when the lights turned on. Needless to say, I would never recommend or stay here again., disgusting!!!

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear GoldFamilu, Thank you for your review of our hotel. I was happy to see you received amazing service from our staff, enjoyed your ocean front view, liked the comfortable beds, and had terrific shower pressure. I was sorry to see your comments about any unwelcome visitors in your room. This is certainly not the norm and we take this issue very seriously. We have great preventative pest control and work with a vendor that is well known here in Myrtle Beach. I am happy to report that we continue to improve in this area of the hotel and have few complaints. We hope to have you back to provide a superior experience. Thank you, Tyler General Manager

"Quick Overnight Stop"

4
Catherine M, PARRSBORO 26/02/2020

Booked into the BW Plus Grand Strand Inn one night as part of our road trip south to a convention in Florida. Loved being right on the beach and watching and hearing the waves. Breakfast across the road at the main hotel was great with exceptional service.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Catherine M, Thank you for your review of our hotel. I was ecstatic to see you loved our location on the beach and hearing those relaxing waves! I was also happy to see you enjoyed our complimentary hot breakfast buffet and experienced tremendous service. We take great pride in our breakfast variety and service at the hotel. With our 2 pools, 2 hot tubs, lazy river, and resort style atmosphere, we are a perfect option for travelers to the Grand Strand. We hope to have you back soon for a 5 out of 5 stay! Thank you, Tyler General Manager

"Enjoying ourselves"

5
User 15/02/2020

This is a great hotel to stay at! Very Accommodating, and for the price you can bring a family of four and have plenty of room to move around! Also the staff is amazing, especially Ms. Betty!! She has made everything worth staying at this hotel and more!! I shall return!!!

"Anniversary trip"

5
User 15/02/2020

The first time here and I must say it's wonderful!! Ms.Betty at the front desk is amazing!!!! The best stay ever thus far!!! The rooms are nice and extremely clean!! The whole staff is amazing and cater to your ever need! I would definitely stay here again!!

"A quick getaway"

5
Edju1954, Cleveland, Ohio 14/02/2020

My wife & I took an unscheduled getaway to Myrtle Beach & I booked this hotel because we had good experiences with Best Western in the past. The staff was very friendly and I love the breakfast buffets especially the DIY waffles. The staff was very helpful providing us with local dinning on our first visit to Myrtle Beach.

"good stay for the money, great location on the beach"

4
wayne13232020, Orangeville, Canada 12/02/2020

this was a last minute booking with a friend of mine so we could catch some winter golf in Myrtle Beach and the hotel was perfect. It was right on the beach and a short drive to restaurants and golf courses. Beds were comfortable and having the breakfast included was great.

"Terrible"

1
allank990, West Palm Beach 11/02/2020

I checked in and when I entered the room I stepped on either dog or cat food in entrance. Then I took my shoes off and stepped on more pet food 3 more times thought out the room. The carpet looked 20 years old. There was a big stain in carpet at end of bed. Outside of room was white Sheetrock dust with footprints in it. Room smelled a little funny.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
allank990, Thank you for your review of our hotel. I was sorry to see you did not have a great stay. I was surprised to see your comments regarding pet food - this is the first I've heard of this. We will discuss with our housekeeping team to ensure this is a non issue. I am happy to report we will be replacing much of our guest room carpet in February 2020. I see you stayed with us during out RFID door lock install. I believe the sheetrock dust may have been from that - so sorry if this was not cleaned properly. We hope to have you back to provide a superior experience. Thank you, Tyler

"Best hotel visit ever!"

5
User 07/02/2020

My boyfriend and I came to this hotel to celebrate Valentine's Day (a little early). We originally booked a standard king room and we weren't entirely happy. We wanted to switch to a different room, but all the rooms were reserved. Without hesitation, Susan gave us the keys to the penthouse suite! Susan is the reason our night wasn't ruined. We will continue to come here because of her awesome customer service! Thank you Susan!

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Kathol09, Thank you for your perfect rating! I was delighted to see you had an excellent Pre-Valentine's Day vacation. I was glad to see Susan was able to make your stay memorable -she's a gem! With our 2 pools, 2 hot tubs, lazy river, and complimentary hot breakfast buffet, we take provide in providing stellar accommodations to visitors of the Grand Strand. We hope to have you back soon! Thank you, Tyler

"Great Stop Over Hotel"

5
Q6840RTtomc, Chesapeake, Virginia 05/02/2020

We picked the Best Western Plus Grand Strand Inn & Suites for an overnight stay. The hotel was easy to find, right on the beach, and close to numerous restaurants. The receptionists were pleasant and helpful, the rooms were spacious and clean and the breakfast bar had more choices than most hotels I've stayed at. Should I find myself in the Myrtle Beach area in the future, I would most certainly stay again in this hotel.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Q6840RTtomc, Thank you for your 5 out of 5 rating! I was delighted to see you enjoyed our easy to find location right on the beach. I was also happy to see you experienced friendly service from our staff and liked your spacious and clean guest room. With our complimentary hot breakfast buffet, 2 pools, 2 hot tubs, lazy river, and proximity to numerous nearby restaurant and attractions, we are a fantastic option for visitors to the Grand Strand. We look forward to your your next stay! Thank you, Tyler

"Family Trip"

5
User 04/02/2020

Great location, Great View of the beach, AWESOME workers especially Susan at the front desk she was familiar with location, Pool and Hot Tub, Room was spacious, felt like home away from home, would recommend if looking for a reliable place to stay on the beach

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Adventurer691756, Thank you for your perfect rating! I was ecstatic to see you had a great stay! I'm glad you enjoyed our great location, nice view, stellar service, and enjoyed your room and our resort amenities. Thank you for your kind comments about Susan - she's a service superstar! With our 2 pools, 2 hot tubs, lazy river, complimentary hot breakfast buffet, and prime location on the beach, we are happy hosts to Myrtle Beach travelers. We hope to have you back soon! Thank you, Tyler

"Myrtle Beach Vacation"

2
User 01/02/2020

Hotel needs updates and a good cleaning. Get the in-door pool and hot tub working. Too many large dogs! Carpet in great need of being replaced. Room smells of cigarette smoke. Nice towels but NO washcloths.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
onlydave7, Thank you for your review of our hotel. I was sorry to see that you did not have a great stay. We have shared your comments with our team for improvements. I am happy to report we will begin many improvements in February including: installing RFID door locks, renovation to our lobby and breakfast area, and replacing carpet in many guest rooms. We are a completely non-smoking facility - so sorry if there was an issue with smoke. I was also sorry to see your comment about dogs. We are pet friendly and welcome dogs traveling with our guests. We do clean those pet rooms thoroughly upon checkout. We hope to have the opportunity to serve you again to provide a better experience. Thank you, Tyler

"Clean, great breakfast, friendly staff!"

5
mayfamilytrips2020, Toronto, Canada 27/01/2020

The hotel is situated right by the beach. Breakfast was great with lots of selection and freshly stocked. The front desk always welcomed us with cookies and bottled water. Our room was spacious, clean and well-equipped. Betty was wonderful checking us in and making sure our stay was pleasant. Would definitely stay here again if travelling to Myrtle Beach!

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
mayfamilytrips2020, Thank you for your perfect rating! I was ecstatic to see you enjoyed our complimentary hot breakfast buffet and that it was plentiful and fresh. I was also happy to see your comments about our front desk and your spacious, clean, and well-equipped guest room. We will celebrate your kind comment about Betty with our team - she's a gem! With our 2 pools, 2 hot tubs, lazy river, and prime location on the beach, we are happy hosts to visitors of the Grand Strand. We hope to have you back soon! Thank you, Tyler

"January Trip"

5
lbarton2020, Florence, South Carolina 22/01/2020

This Hotel is now the our Host Hotel for the Golfweek Amateur Tour. They have come aboard as a sponsor and are offering exceptional rates for our players coming in to play throughout the year. They have done such a great job revamping the rooms and facility and we are excited to be part of the team

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
lbarton2020, Thank you for your perfect rating! I was ecstatic to see your comments about us revamping our rooms and the facility. We are proud to be your host hotel for the Golfweek Amateur Tour. With our 2 pools, 2 hot tubs, lazy river, and complimentary breakfast buffet, we are a great option for visitors to the Grand Strand. We hope to have you back soon! Thank you, Tyler

"trip"

4
User 09/01/2020

Took wife and grandson for a weekend trip to beach room was clean and the view of the ocean was awesome slept very well the hotel staff was friendly and helpful, Front desk offered some ideas for eating since it was the off season.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear robert w, Thank you for your review of our hotel! I was delighted to see you and your family enjoyed an ocean front room. I was also happy to see our front desk provided helpful and friendly service. Glad they could offer some great dining recommendations! With our resort style atmosphere and prime location on the beach, we are a great option for travelers to Myrtle Beach. We hope to have you back soon! Thank you, Tyler

"So so"

2
Carla S, Akron, Ohio 09/01/2020

This Best Western on the beach was so so, not the cleanest. Nice location and area, but the housekeeping could step up their game here. Best Westerns used to be a nicer hotel chain, but through the years have fallen back to so so.

GM_Front_Desk, General Manager at Best Western Plus Myrtle Beach@Intracoastal, responded to this review
Dear Carla, We appreciate you taking the time to share the details of your recent experience with us. Please accept our sincerest apologies for any housekeeping concerns you encountered. Our team is known for their diligence in maintaining immaculate cleanliness throughout the hotel, and we are disheartened to read we dropped the ball. Rest assured your concerns will be raised to our staff so we can work to improve our services moving forward. It would be an honor to make it up to you the next time you're visiting the area.

"Not very clean! Outdated!"

1
User 07/01/2020

This was my first time staying in the Best western. I was appalled at the terribly stained and sour carpet. Lack of towels. The beds seemed like full and not queens. The staff was nice and addressed my concerns by letting me know some rooms were being upgraded.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Imariegrover, Thank you for your review of our hotel! I was sorry to see you did not have a great stay. We have shared your comments with our team. I am happy to report we will begin a number of improvements in February including a lobby renovation, new carpet, and new RFID door locks. We hope to provide you a new and improved stay in the future. Thank you, Tyler

"My Stay"

5
Tourist196645, Fayetteville, North Carolina 28/12/2019

I love the King size bed and room I stay in. We were close other places such as restaurants, mall, and shopping areas. We enjoy the beach. The weather was perfect this time of year. The hotel personnel were very professional and courteous.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Tourist196645, Thank you for your 5 out of 5 rating! I was delighted to see you enjoyed your king size bed and liked the location near the beach, shopping, and restaurants. I was also happy to see you enjoyed our courteous and professional staff. With our resort style atmosphere and prime spot on the Grand Strand we take great pride in providing stellar service to travelers to the Grand Strand. Thank you, Tyler

"Myrtle Beach"

5
Marie L, Ayden 24/12/2019

Love this motel. I stayed on the ocean front and could hear and see the waves breaking from my room! The motel is conveniently located near shopping, restaurants, and entertainment. The staff makes sure you have everything that you need for a pleasant experience.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Marie L, Thank you for your 5 out of 5 review! I was delighted to see you loved our property and your ocean front room. Hearing and seeing the waves breaking from your room - what an awesome feeling! I was glad to see you enjoyed the location near shopping, restaurants, and entertainment. We will celebrate your kind comments about our staff with the team! With our resort style atmosphere with 2 pools, 2 hot tubs, lazy river, and complimentary breakfast buffet, we take great pride in providing great service to our guests. We hope to have you back soon! Thank you, Tyler

"Wonderful short stay on the beach!"

5
Mike M, Atlanta, GA 23/12/2019

We had a wonderful short stay on the ocean on the south end of Myrtle Beach. Room was a bit small, but cute, spotless and very comfortable. The view was amazing and we enjoyed seeing dolphins in the morning. Kids enjoyed the indoor pool and the hot cocoa bar with the delicious hot breakfast and finding shark teeth on the beach. The staff was wonderful and made us feel like we were at a second home. We'll be back!

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Mike M, Thank you for your 5 out of 5 review! I was glad to see you enjoyed your cute, spotless, comfortable guest room with a great view. Dolphins in the morning - what an awesome sight to see! I was also happy to see that your family liked the indoor pool, hot cocoa bar, hot complimentary breakfast buffet, and finding shark teeth on the beach! We will celebrate your kind comments about our staff with the team. With our resort style atmosphere and prime location on the Grand Strand, we take great pride in providing stellar service to our guests. We hope to have you back soon! Thank you, Tyler

"Quick Trip"

5
Lhiggins3, Wilmington, North Carolina 14/12/2019

We were looking for a quick trip to MB with our dog, all the hotels were 40# or less. I called and spoke with Amanda who assured us our Ariel was welcome and it was a great hotel and super dog friendly. We checked in where I met Reggie at the front desk, friendliest person I have ever met in MB. The hotel was nice and room was super clean, great view and nice suite efficiency. The pool ward really warm and the hot tub hot, highlight of the hotel. Ariel had a blast on the beach and the wife and I had a great getaway.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Lhiggins3, Thank you for your 5 out of 5 review! I was delighted to see you enjoyed great service from Amanda and Reggie - they are rock stars! I was glad to see we were able to provide excellent accommodations for you and your pup. I was also happy to see that you enjoyed our clean hotel with a great room and our indoor pool and hot tub. With our resort style atmosphere with 2 pools, 2 hot tubs, lazy river, and complimentary breakfast buffet, we take great pride in providing excellent service to our guests. We hope to have you back soon! Thank you, Tyler

"Betty is the best"

5
User 12/12/2019

Make sure you see Betty at the front desk. She did an amazing job working with our budget and got us a fantastic ocean front room at a price we could afford. The entire staff is friendly and helpful and I would recommend this hotel to anyone travelling to Myrtle Beach

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear missterriejo, Thank you for your 5 out of 5 review! I was delighted to see you enjoyed great service from Betty at the front desk - she's gem! I was glad to see she was able to provide you an ocean front room at a great price. I was also happy to see your comments about our entire staff being friendly and helpful. That is our goal and we will certainly celebrate your comments with the team. With our resort style atmosphere with 2 pools, 2 hot tubs, lazy river, and complimentary breakfast buffet, we take great pride in providing superior service to our guests. We hope to have you back soon! Thank you, Tyler

"Holiday"

4
Robert P, Miami, United States 06/12/2019

Enjoyed our room with a balcony view. Stayed in early December to see the lighting at Brookgreen Gardens which was beautiful and it was so worth it. Not many visitors in town so it was a great time to be in this area.

"Susan B."

5
User 05/12/2019

Came in at 2am & she was there & was able to help me under my circumstances I was able to to get everything I needed I recommend her to anyone. GREAT GREAT HELP! Wouldn't be here without her !!!! Thky

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
alexuso97, Thank you for your 5 out of 5 star rating! I was delighted to see Susan provided great service for you, even in the middle of the night! With our 2 pools, 2 hot tubs, lazy river, complimentary hot breakfast, and resort atmosphere, we take great pride in providing stellar service! We hope to have you back soon. Thank you, Tyler

"Stay somewhere else in off-season"

2
User 29/11/2019

My husband and I came down from Jersey to spend Thanksgiving week-end with his parents. We've always found Best Westerns to be very consistent. This was no different: clean room with plentiful amenities, great staff, we were able to bring both our dogs. Some cons: the only grassy area nearby had sharp sticky weeds that kept getting stuck in my dogs paws plus some garbage and broken glass. Other than in emergencies we actually had to drive around to find better spots for them to go. Also, this is the second time we've gotten a hotel down here for Thanksgiving and it appears this may be a time of year when folks who may actually be living full time in these hotels are all around. Not an issue in itself, but I did see some folks who clearly were creeping around to buy drugs and I witnessed one sale with my own eyes. No judgement other than to say I didn't feel safe or that this was a family friendly environment. There are two sets of rooms- ones that face the interior courtyard and pool that have beautiful ocean views and safe parking, and the ones on the periphery where we were. I did see cops come around and patrol once or twice so that was reassuring but still- will seek accommodation elsewhere next time we visit off-season.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Kelly W, Thank you for your review of our hotel. I was glad to see you had a clean room with many amenities, a great staff, and that you were able to bring your dogs. I was sorry to read about your concerns about the surrounding area. We work hard to provide a safe atmosphere for guests and employees and this is certainly not the norm. We will discuss your comments with our staff to see how we can improve. We hope to have you back to provide a superior experience. Thank you, Tyler

"Comfort in my stay"

5
User 28/11/2019

I had a good stay at the Best Western Plus Grand Strand Inn. The front desk was very courteous and friendly. I want to especially thank Susan and Zalika(she took care of us for breakfast) who was kind to me and my family. I went to Mrytle beach for a funeral and it meant a lot to me to have that compassion from people I met for the first time.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear 752jjn, Thank you for your 5 out of 5 rating! I was delighted to see you had a great stay and received awesome service from our front desk, Susan, and Zalika. They are service superstars! We were happy to have you as our guest. With our prime location near the beach, resort style amenities, and stellar service, we are a top pick for guests traveling to Myrtle Beach. Thank you, Tyler

"Disappointed"

3
Rita A, Charlotte, North Carolina 25/11/2019

Let me start by saying, This use to be our go to place when staying in Myrtle Beach. Front desk and cleaning staff very courteous. Breakfast was very good. Room was ‘clean'HOWEVER, carpet and furniture was worn. There were stains throughout the suite and armoire was falling apart. Seemed such a shame, such a prime location. We were told that the ocean front suites we're getting renovated this winter. We hope so!

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Rita A, Thank you for your review of our hotel. I was happy to see you liked the service from our front desk and housekeeping team and enjoyed our hot complimentary breakfast buffet. I was sorry to see your comments regarding the condition of the room - that is certainly not our norm. We are looking forward to our improvements in 2020. We are planning to replace much of our in room carpet and tile, replace some of the in room stoves, purchase new pool lounge chairs, and much more. We hope to have you back to provide a superior experience. Thank you, Tyler

"Outstanding Customer Service"

5
carychick31, Atlanta, Georgia 24/11/2019

When booking my most recent reservation Susan was very helpful and friendly. I will certainly be back to stay at this location! Great Customer Service goes a long way and keeps repeat customers coming back.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear carychick31, Thank you for your 5 out of 5 star rating! I was delighted to see that Susan provided outstanding service - she is a rock star! We will celebrate your kind comments with our team. With our 2 pools, 2 hot tubs, lazy river, complimentary breakfast buffet, and prime location on the beach, we take pride in providing excellent accommodations to our Myrtle Beach guests. We hope to have you back soon! Thank you, Tyler

"Roxann Ganbin"

5
User 21/11/2019

I just want to recognize Zalika in food services. So very helpful and attentive to our needs. Find more employees like her. Also, the afternoon check-in clerk was able to upgrade me to the ocean front suite. What a wonderful get away weekend it made for me. We will definitely be back next October.

"Great location"

3
Kimberly H, Blackfalds, Canada 21/11/2019

The hotel was very easy to find and check in was friendly and easy. We were upgraded to the beach side with an amazing balcony and view on the 5th floor. The room was nicely laid out kitchenette. The reason for the meh score was it pretty dirty.. carpets in the hallway have not seen a vacuum in awhile and pool area was dirty.. enough that I chose to not go in Because if the area around the pool is that dirty,,thinking the water is as well. But the potential and location and staff were amazing... ohh and the breakfast was awesome as well.. ;)

"Best Western"

5
User 16/11/2019

Susan was such a great help. Very hospitable and fun to talk to. She helped us getting the room that we wanted. Best Western is very lucky to have someone like her. Looking forward to going to the places she recommended in Myrtle Beach.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Daniel L, Thank you for your 5 out of 5 star rating! I was thrilled to see your kind comments about Susan - she is a service superstar! I was glad she got you a great room and offered local recommendations. We will share your kind comments with our team. With our prime spot on the Grand Strand and resort style amenities including 2 pools, 2 hot tubs, lazy river, and complimentary hot breakfast buffet, we are happy hosts to Myrtle Beach visitors. We hope to have you back soon! Thank you, Tyler

"Best customer service"

5
User 16/11/2019

When we checked into our room, not only was Susan sweet and helpful at the check in desk, but she kindly changed our room to the room right in front of where our car was parked for our convenience (without charging us), gave us the most recommended restaurants to eat at along with the activities to do in the area, gave us a complimentary goody bag that included bracelets (as tickets) for our breakfast, water bottles, snacks, and even a map of the hotel and area, and she was very informative with any of the questions that we had. This company is lucky to have a woman working for them. Susan was awesome. I'm thankful that she helped us

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear ashleylesage99, Thank your for your 5 out of 5 rating of our hotel! I was delighted to see Susan gave you a great room location and excellent service - she is a gem! We will certainly celebrate your kind comments with our team. We hope to have you back soon! Thank you, Tyler

"Myrtle Beach Efficiency"

5
User 16/11/2019

Hotel was easy to access. Room is clean and has sufficient supplies. Parking right outside. Checkd in with Susan;she was fast and friendly helping us quickly get started on on family vacation. Would come again.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Mblesage, Thank you for your 5 out of 5 star rating! I was delighted to see you had an excellent stay! I was also happy to see your kind comments about Susan - she is a gem! With our 2 pools, 2 hot tubs, lazy river, hot complimentary breakfast buffet, and awesome location near the beach, we are proud hosts to travelers to the Grand Strand. We hope to have you back soon! Thank you, Tyler

"Awesome Customer Service & Convenient to Beach"

4
klee697, Columbus, Ohio 12/11/2019

Ms. Zalika was so nice she said Good Morning to my family and I with a nice smile every morning at breakfast and she even helped my 7 year old with a bowl of cereal and poured the milk for her. She was definitely kind and went out her way to may our stay great. Mr.Reggie at the front desk was such a kind person. We got in late from our flight he was able to accommodate us in the best way and made us feel comfortable. Anything we needed we were able to give him a call and he took care of it immediately. He also had Ms.Amanda take care of us during our stay if we needed anything and she also made us feel like family during our stay. Thank You!

"Impromptu beach trip"

5
User 11/11/2019

Very friendly staff, who upgraded our room to the beachfront. Most everything went pretty well, though the wife wasn't too keen on the ice maker being off and empty when we arrived. It worked fine, once we turned it on, but it took the whole trip for it to make enough ice for her to fill her Tevis tumbler- LOL!

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Keith S, Thank you for your 5 out of 5 rating! I was delighted to see that our front desk staff was able to upgrade you to an ocean front room and that you had a great stay. Sorry about the ice maker being off, we do that to ensure there in no old ice from the prior guests. We plan to put an ice machine on the first floor in 2020 for just this reason. With our two pools, two hot tubs, lazy river, and complimentary hot breakfast buffet, we are happy hosts to visitors of the Grand Strand. We hope to have you back soon! Thank you, Tyler

"Never again"

2
User 11/11/2019

Requested room with balcony facing ocean. Instead got a room with a concrete slab. I could see the ocean if I looked across a busy street several yards away. This hotel has two separate buildings. Some amenities are available in just one location. Had to walk across the street to get the free breakfast while those one the other building had to walk across the street to get to the pool and sauna. Never stay here again.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Dennis C, Thank you for your review of our hotel. I was sorry to see that we were unable to exceed your expectations during your stay. We do indeed have a unique layout with various buildings and amenities throughout. I see the room booked for you was a standard two queen room that was not ocean front. I was glad to see our front desk was able to reserve a room directly facing the ocean with rocking chairs and am sorry no higher floor was available during your stay. We do have a number of ocean front rooms available to book that would better suit your needs for future stays. Please reach to me directly at 843-448-1461 and I would be happy to assist. We hope to have the opportunity to serve you again in the future. Thank you, Tyler

"Great place and great people"

4
Dennis B, Gaffney 06/11/2019

This is a neat best western on the beach.I'am here for one nite but Betty has treated me as if I was gonna be here for a week.this is a great little motel/hotel the rooms are clear and rooms are in great shape I travel a lot and this is a great stop when iam in Myrtle beach sc

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dennis B, Thank you for your review of our hotel! I was ecstatic to see your kind comments about Betty - she's a gem! I was also happy to see your comments regarding the great shape of our rooms and that they are clean. We look forward to your next visit! Thank you, Tyler

"So Pleasantly surprised !"

4
Donna S, Port Deposit, Maryland 31/10/2019

We wanted beach front, we want clean, and when looking we found this Best Western and thought it looked right but how could it be that reasonable. Not only was it all we were looking for, but when I called prior to arrival to add another day, they updated us to a suite !! It was lovely ! Well located, great staff. Breakfast included and all hot and fresh. We will definitely be returning.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Donna S, Thank you for your review of our hotel! I was delighted to see you enjoyed your ocean front, clean, upgraded suite! I was also happy to see you enjoyed our hot complimentary breakfast buffet. We look forward to your next visit where we can show you a 5 out of 5 star stay! Thank you, Tyler

"Thank you Susan!"

5
barbarao855, Pine Beach, New Jersey 26/10/2019

After waiting 6 hours for a delayed flight on Spirit Airlines, boarding the plane, then being told we were not given the ok to take off, then waiting 2 hours to book another flight, we were exhausted and at 2 am without a place to stay. We started calling motels and several did not answer. When we dialed Best Western we were greeted by Susan who was extremely accomodating and comforting. She was so wa!rm and friendly, quickly booked us a room and extended our checkout time. She made a frustrating evening easier to take! Thank you from 2 weary travelers!

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear barbarao855, Thank you for your 5 out of 5 rating! I was delighted to see your kind comments about Susan - she is a service superstar! We will certainly celebrate this review with our staff. I am glad we were able to provide excellent accommodations after a long night. We hope to have you back soon! Thank you, Tyler

"Great Value for stay"

4
taplese, Toronto, Canada 22/10/2019

Great value for the stay lots of stores close buy for shopping , customer service was great .Had a great week of sun and ocean will be back nice break before our cold weather in Canada comes. Beach patrol do a great job in monitoring the beach feels very safe.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear taplese, Thank you for your review of our hotel! I was glad to see you enjoyed a great value near fabulous Myrtle Beach shopping. I was also happy to see you enjoyed the customer service at our hotel - something we pride ourselves on! We hope to have you back whenever that Canadian air gets too chilly! Thank you, Tyler

"Was ok for the night...."

3
lmbloodworth, Summerville, South Carolina 17/10/2019

It was ok if you just need a room for the night. The walls are very thin, we could hear everything outside our door. Check in is not until 4pm, We were there just after 3pm. I can see that during peak season but in October? The room was clean, bed was comfortable. So, if you just need a place to sleep its not bad.

"Best Anniversary Beach Vacation!!"

5
User 12/10/2019

I took my grandparents and children on a beach vacation for my grandparents 50th wedding anniversary. I got the 2 queen suite non ocean view which is across the street from the beach. We ended up still being able to see the ocean and had 3 queen sized beds!! The staff was very friendly and extremely helpful. The rooms had a few maintenance issues just from use that needed to be tweaked but overall it was very clean, and we are already talking about staying there again when we go back. The breakfast was very good. There was a full breakfast every morning even when they weren't busy!! The dining area is kinda small so I could see it filling up fast during the busy season, but you can always take your food back to the room or to the tables by the pool which is very close by. I absolutely love best western and have never had a bad experience when staying with them.

"Road Trip 2019"

5
Helen H, Livingston, Texas 10/10/2019

Room was great. I loved the rocking chairs on the balcony. Just sitting and watching the waves makes your heart smile. Comfy bed and pillows. This was our favorite stop of our 11 day road trip that we stayed an extra day!

"Great Location"

4
Doreen H, Bradenton, Fl 10/10/2019

When I first made the reservation, I paid extra for a balcony and beach view. But we got a room on the first floor that all I could see was the sea grass and jacuzzi. The lady in the office didn't offer much hope of moving, but told us to come back in the morning. The manager took care of us and moved us to another room, even better room! This hotel is close to everything and very clean! Breakfast was amazing and different each day. We will be back!

"Coastal Carolina Mustang Club Car Show."

5
Henry D, Bridgeton, New Jersey 07/10/2019

It was by ocean and beautiful. I stayed two nights and decided to stay a third. At short notice, this still a possibilty, and I am glad I did so. So much I think I may be making/planning a stay before the end of the year.

"Great location"

4
debrasP5864PV, Petersburg, United States 06/10/2019

It was clean, does need some updating. Maids work hard keeping your room clean. I hav always stayed in the building on the ocean side and it is quiet even when the college kids were there. The breakfast is good. It is nice to have 2 pool choices indoor and outdoor. It is also it has your basic utensils in the kitchen.

"Great room."

5
amandalee479, Anderson, South Carolina 30/09/2019

We stayed in the Ocean front king suite. It was very nice. It had a kitchen area with a stove, microwave and fridge. The bed was very comfortable and the room was very clean. Everyone was so nice. We will definitely be staying here again.

"Nice property"

4
User 30/09/2019

We had a very nice stay here. We were upgraded to an ocean front room. Loved waking up in the morning and having coffee on our deck. Daily walks on the beach is so nice. The room could of been cleaner but we made due because of the location. We would go back again.

"Below par"

1
Carla S, Akron, Ohio 30/09/2019

This room for an ocean front king suite was despicable. It needs attention, severely. Clean it up, fix the stove, drain, air conditioner, wipe down the walls, scrub the kitchen floor, replace the bathroom ceiling tiles.

"Perfect weekend getaway!"

5
aallisongustadd, Minneapolis, Minnesota 30/09/2019

The room was great and clean, came with dishes/utensils for snacking int he room. Hotel staff was SO friendly and willing to go out of their way to help! Was within walking distance of a mini-Walmart for anything we needed last minute. We stayed on the Ocean Blvd building, so no beach view. IT DIDN'T MATTER!! We could walk to the beach within 4 minutes and also kick back at the pool later in the day. Personally liked being closer to the office and pool than the ocean. The wifi also reached all the way out to the beach, which was a huge plus! Breakfast was great and filling. Lobby always had coffee. Price was FANTASTIC, and I'll be staying at this hotel again next year!

"Last minute vacation"

5
barbarat152019, Cornelius, North Carolina 29/09/2019

We were very satisfied with our room. We had a king size suite overlooking the ocean considering we booked a day before arrival. Room was very clean and quiet. Front desk was courteous and offered us bottled water for the room and also when we left.

"Great base for myrtle stay. South side of myrtle"

4
JTR12, London 16/09/2019

Beach next to rooms for part of complex. Food is close by. Parking lot does have a space issue but you can get in. Boardwalk oils 10 minutes away by cat. The Boardwalk park complex is 25 min drive. Lovely beach and clean

"OVER THE PHONE RESERVATIONS I DON'T ADVISE"

4
smsmy5965, Auburn, Massachusetts 14/09/2019

Check-in was terrible when I made the reservation over the phone apparently the mixed up my personal info with someone else which took 1-1/2 hrs to straighten out at check-in over the phone with the main office. Finally once it was straightened out they did make good by upgrading my room and giving me additional rewards points. The rest of my stay was excellent and we enjoyed the amenities of the hotel.

"The best housekeeper ever"

5
User 12/09/2019

Miss hendesha is a breath of fresh air.she is such a joy her service is amazing . I must say that I look forward to her smile and comfort in the morning to start my day ... she always working so hard ,,all started on a emotional morning she gave me comfort in her words of concern that really helped me wipe them tears away....!!!!!i love her to pieces ,...

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Isabel M, Thank your for your 5 out of 5 star rating! I was delighted to see that you had a great stay! We hope to have you back soon. Thank you, Tyler

"Be careful there are 2 buildings and one isn't on the beach."

2
Dave R, Eastvale, California 10/09/2019

Went on a busy weekend and was quickly disappointed as I the pictures seen don't represent the building I was in. A non ocean view means a non ocean front property. Instead it is across the street from the main building. It was decrepit, old and just chocked full of unsupervised kids. The number of kids I saw slipping on the pavement running while wet was mind boggling. Getting to Myrtle Beach early I went there at 12 PM and said when my room is available let me know. I returned at 5 PM mind you check in is at 4PM and I still didn't have a room. I was told it should be read in an hour and a half. At that point I was beyond frustrated with the run down building, the unsupervised kids, the trickery of building #2, and the wait for a room. I canceled and the only good thing was they had no problem with this and refunded my money (though the refund took 4 days). You get what you pay for here. It is not in any way a Best Western Plus and it's not in any way a nicer hotel at a value. If you are broke I guess it's suitable but if you can spend more make sure you do.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Dave R, Thank you for your review of our hotel. I was sorry to see we were unable to exceed your expectations during your stay. Our goal is to be the cleanest and friendliest hotel. We do indeed have a unique layout and many room types that we work hard to provide accurate descriptions on all bookable channels. We hope to have you back to provide a superior experience. Thank you, Tyler

"Satisfied Traveler"

5
User 04/09/2019

Even though the hotel was a older model it was very clean and up to date. Staff was friendly and helpful. Comfortable rooms and we felt safe and were able to relax. Would definitely stay at this location again.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear customer20192019, Thank you for your 5 out of 5 star rating! I was delighted to see that you enjoyed our clean and up to date hotel. I was also happy to see you thought our staff was friendly and helpful and that your room was comfortable and relaxing. With our resort style amenities, prime location near the beach, and stellar service, we are happy hosts to visitors to the Grand Strand. We hope to have you back soon! Thank you, Tyler

"on the beach"

5
teresae259, Indianapolis, United States 03/09/2019

right on the beach walking distance to food and activities. good value for room and location although the carpet needs to be replaced (some stains and worn) tile would be better for the beach. other than the smokers in the room below we enjoyed our stay and would stay at BW again,

"Very relaxing"

4
User 02/09/2019

Not the most up to date but very relaxing, clean & quiet. Free parking is a little tight on a busy w/e, lazy river could use more than 2 tubes. Overall we enjoyed our stay & our 9 yr. old lived at the pool.

"Exellent location with great outdoor pool and hot tub."

4
User 28/08/2019

The front desk staff was always kind and helpful. Room was nice but had the smell you get with older facilities. Very close to great beach location. It was very hard to get the cleaning staff to clean the room before late afternoon and often had to ask them several times to clean it. Great breakfast and the young lady making the breakfast is a very kind caring person. Want to mention Betty, Cookie, and Reggie just a few of the people that are a part of very nice staff. Maintenance people were slow at fixing problems in the room but they did fix them. If given the opportunity I will stay at this facility again. We had a great 8 day stay. OUTDOOR POOL AND HOT TUB make for a guaranteed fun filled stay.

"Location, Location, Location and Everything We Like!"

5
T3667UWrobf, Asbury Park, New Jersey 26/08/2019

Right across the street from the beach and ocean!!! We walked across every morning for the beautiful sunrises and were in heaven! Parked right in front of our room everyday. Room was great! Has a kitchen (fridge, stove, microwave) so we bought food (we eat healthy so we went to nearby Bay Naturals and had great meal there and brought back food for lunches and snacks). Breakfast buffet was fun! We made waffles (I know, not that healthy but we were on vacation and can cheat a little. LOL!) Super comfy bed and nice decor and had a frosted window in bathroom which let light in so had a natural night light for middle of the night bathroom visits! LOL!) Pool, lazy river (with tubes) and hot tub were excellent! Perfect water temperature in each and comfortable lounges that we napped on. Everybody from check-in to check-out were super-friendly and helpful our whole stay there! We had so much fun! We didn't get to a chance to use the gym, but looked great. Next time!

"Excellent Location at a good price"

4
User 26/08/2019

The hotel is right across from the beach and is also a 2 minute walk to a Wal-Mart Grocery store. The kitchenette is stocked with all the necessary basics. Breakfast was decent and had several options available. The only problem is that the room is carpeted which isn't practical for a beach area hotel.

"Location, Location Location!"

5
Lea R, Redlands, California 22/08/2019

Wonderful location right on the beach. Great front desk service from Betty! Our room had a balcony that faced the ocean. The location is close enough (about 1 mile) to enjoy the night activities in downtown Myrtle Beach, but far enough away during the day to enjoy a less crowded beach experience. It is an older property but everything was clean and in working order. We will be back!

"Comfortable"

4
User 20/08/2019

Bret was amazing , breakfast food could of been better , carpet needs to be shampoo or changed , location was very closed too beach if you want beachfront look forward too pay MORE indoor pool and hot tub was clean

"Not the Best Western we are accustomed to."

1
toolmerc, Tn 18/08/2019

There is not an Express check in at this hotel. Check in started at 3:40, we left to eat because there were not any king rooms available as we reserved, came back at 6:30. First room was king mini suite without balcony and electrical tape used as weatherstripping on door. Requested another room with balcony, had stale, or other odor smell as if room had been closed for a while. Requested febreeze for that room and an ionizer was brought. Fast forward to Monday, went to breakfast at 8:00, 2 of 3 trash cans full with no attendant in sight. We did get the last 2 hard biscuits in the warming tray.We go to beach, come back at 2:00..room cleaned..all is good. Tue..elsewhere for breakfast, visit some of the local businesses,back to room at 3:00 to go to the pool. Servepro is parked at corner of building and employees with white throwaway coveralls on. Seen exiting room directly above ours, bringing everything out of room to back of the truck.I asked if it was mold, told no, but it was bad.We can hear scrubbing with brooms, look out the window and see liquid running off that balcony on to ours and the one below. The smell was of bleach.Room 1210 , the bed was comfortable, carpet was not vacuumed anytime we were there, needed shampoo. Made a mistake walking on it bare footed and feet turned black.Looks like minimal staff, over worked. It appears that ownership or management changes have happened. Does not meet the standards of the other Best Westerns that we use.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Daear toolmerc, Thank you for your review of our hotel. I was sorry to see we were unable to exceed your expectations during your stay with us. We will certainly discuss your comments with our staff for improvements. Our goal is to be the cleanest and friendliest hotel. We hope to have you back soon to provide a superior experience. Thank you, Tyler P General Manager

"Nice hotel for the money"

5
Smaddie0344, Seymour, Connecticut 18/08/2019

Hotel was clean and staff was friendly, well worth the money. The breakfast had a good variety and made a nice start to the day. It's clear that there are two buildings and one is across the street from the beach, very short walk and your there to relax so we weren't surprised. Outdoor pool was clean and comfortable.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Smaddie0344, Thank you for your 5 out of 5 rating! I was delighted to see that enjoyed our friendly staff, clean facility, and great value. I was also happy to see you enjoyed our complimentary breakfast and outdoor pool. With our resort style amenities and awesome location near the beach, we take pride providing stellar accommodations to guests to the Grand Strand. We hope to have you back soon! Thank you, Tyler P General Manager

"Cottage was home away from home"

4
little6964, Laurens, South Carolina 16/08/2019

We are a family of 5, including a teen and two college age children and a three year old. The 3 bedroom cottage was a great fit for our family. Two king beds and one queen. Beach was a very short walk.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear little6964, Thank you for your review of our hotel! I was happy to see you enjoyed our 3 bedroom cottage during your stay with us! These cottages offer a spacious condo layout for large groups or families. With our many room type options, resort style amenities, and short walk to the beach, we are happy to hosts vacationers to the Grand Strand. Thank you, Tyler P General Manager

"Great service"

5
User 16/08/2019

We were a large group for our annual vacation. This location went above and beyond to ensure that we all had a great time. The kids enjoyed themselves at the pool each and every day. The location was near alot of activities. Wonderful place Thanks

"Save you money"

1
kellycorcoran, Chicago, Illinois 12/08/2019

There was left over food from the prior guests in the room and the door never properly secured. At one point someone just walked into our room. We woke up to no water at all. The stairs are down right dangerous. The pool area was never stocked with towels and the lazy river had garbage floating in it all the time. This hotel did cosmetic updates but the property is in need of repair.

"Anniversary/birthday weekend"

2
User 11/08/2019

Very poor customer service upon arriving at hotel..I was very disappointed in the hotel room. Was nothing like the picture advertised online. King bedroom full kitchenette was a microwave & refrigerator..

"Vacation"

5
shelleykywildcat, Franklin, Ohio 11/08/2019

The suite was very clean, the staff were very helpful and nice. The ocean was just right across the street, parking for the hotel was on site. They had daily breakfast and seating inside the lobby so you didn't have to go back to the room.

"Room Not Cleaned For 4 Days."

1
User 10/08/2019

My brother and I drove down from a Virginia for a small vacation. Best Western is known to be a good hotel chain to stay with. Hotel was nice, great location and priced decently. It lacked you everyone essentials such as towels and toilet paper and house keeping. I'll break it down so it paints a picture of our frustration that could have been easily avoided. Monday: we checked it in late (around 11:30pm) front desk staff were great and welcoming. Walked to in the room, nice looking and clean. Water dripping from the shower spout and only one roll of toilet paper on the dispenser that was almost out. Tuesday: We had the “do not disturb” sign on the door in the morning. Upon returning from the beach and it's time to shower, asked for towels and toilet paper, front desk staff (he sounded annoyed) said the house keepers are still doing their rounds and they'll be right up. After waiting over an hour, we showered using the same towels and left for the evening, came back and nothing even touched. Wednesday: No sign on the door and house keeping did not step a foot in the room. We called again and finally got towels and toilet paper, didn't care about the room being cleaned, plus it was too late. Thursday: As we were working for breakfast, one of the ladies was next door saw us and asked if we needed services, I relied “yes please”. After returning from breakfast, we noticed she's next door (opposite end) and our room still not clean. I called around 10:30am and Bret (manager) answered and I explained our situation. He said he'll contact house keeping and get it taken care of. We got dressed and left for the day. Came back around 6:30pm and the room was not clean. Called and spoke with Bret again, he apologized and offered to compensate me with reward points, which he already offered in the morning, so now I'm assuming he didn't even do that. Hope this helps!!

"Nice hotel close to the beach."

4
User 09/08/2019

It's a nice hotel and the website tells you there is 2 buildings so it's no surprise but a simple walk across the street and you are at the beach. The floor of the room needed a deep cleaning, we took a towel and wiped it, it ended up black also some mold on the fridge and freezer doors. But would stay again good deal for the money.

"Great staff"

4
User 08/08/2019

The staff at this location isextremely friendly and helpful, mainly the front desk. The computer area was being worked on and so unavailable, but one of the front desk people allowed us to use one of their computers to print off some tickets we needed the one day. The location is very good as well. It needs some updating and more thorough cleaning, but nothing so awful that would prohibit staying.

"Great Location"

5
User 07/08/2019

My family and I where looking for an affordable place with a good view of the ocean. That is when we found this place. It had been awhile since we had stayed at a Best Western so we decided to give it a try. It did not disappoint us. The view of the ocean was great! I was not expecting much for breakfast, but that turned out great as well.

"Best western = Best Stay"

5
User 07/08/2019

Hotel with pkenty of room. Great prices. Friendly staff. Breakfast served is fresh and hot! Rooms ocean side or right across the street. Pool located at hotel. Walking distance frim shops. Grocery stire in case of emergencies. Kid friendmy place. Recommend this hotel highley. Will not choose another hotel. Best Western won me over

"The best service and R&R I have ever had!"

5
User 05/08/2019

We really loved the rooms and hotel but the service was top notch! Her name is Betty Bailes and she is a great asset to this hotel She went way beyond the call of duty to make us feel at home. I would give her a 10 star if I could! We will definitely be back!

"Myrtle Beach "

4
Passenger91023, Monroeville, Pennsylvania 01/08/2019

Staff was very friendly and accommodating. Reggie was very knowledgeable and efficient upon check in. Susan greeted us with a warm smile each morning at breakfast. Great spot to stay if you love hanging out at the beach.

"Nice property and nice location"

5
janv123q, Clanton, Alabama 28/07/2019

We were very happy with our stay here. Our room was clean and comfortable. The pool was well taken care of. The beach was just across the street. Breakfast was above the normal hotel breakfasts. There were many employees working at all times who were available to help you if you needed anything.

"Susan at the front desk was so nice and very helpful and freindly."

5
User 28/07/2019

Susan at the front desk was extreemly nice and very helpful. She made our stay a nice experience. My kids loved the breakfast and the beach. Today were gping to the boardwalk. Tomorrow well check out the town. This is a great vacation location.We lookforward to returning here again soon.

"Nice hotel to relax and go enjoy beach"

2
buddlyharley, Henderson, North Carolina 27/07/2019

I would stay here again and plan to my next stay down. Ask for a room on the beach section. That would be my first choice. It isits right on the beach and has its own pool also . The main section is across the road and about a block to the beach. It also has it own pool for those who prefer the less salty and avoiding the things lerking in the ocean.

"Softball tournament"

1
jasnjaden, Louisville, Kentucky 23/07/2019

Awful!!! I'll get right to the point...We found roaches in our room as soon as we walked in. The bed linens were dirty (looked like old pizza sauce on them), and there was about a 2 inch gap between the floor and the door. Worst hotel experience! After a 10 hour drive, this was not the hotel experience I was hoping for.

"Misleading, poor quality, EXPENSIVE, Excellent staff"

2
mjrek11, Overland Park, Kansas 17/07/2019

I want to say that I'd like this to be as honest of a review as I can give about this hotel because I do rely on reviews for choosing my stays often. It pains me to do a poor review because the staff was so accommodating and understanding. The front desk is trained well for hospitality and I appreciated that very much as tired as we were after a 17 hour drive. The misleading part: there are two motels that are a part of this property plus a few cottages. It was not clear in our booking where we would be placed. When we arrived the parking lot was a hubbub of activity The pool full and it was loud! We were placed in a room at the top of the steps on the second floor of the building on the west side of Ocean Blvd. Upon walking into our room, we immediately knew we could not stay there. It was overwhelming, the smell of mold. You could see the mold above the door, which was for some reason missing a piece of crown molding. The room was really small, so old and still outdated, and obviously lacked some maintenance. The front desk staff was gracious and willing to let us cancel with a refund, but then they offered us a place in the cottages. We took a chance on them and decided we could at least stay our one night there as we were moving on the next day. The cottages were nice and quiet, a much needed relief after a 17 hour drive. They had a kitchen, living room, and bath. The unit was acceptable, but certainly not cleaned to the standards we are used to, we had to wear shoes because the bottoms of our feet were covered in black filth after walking around barefoot for a few minutes. We did not stay long enough to really have more to say about the property, but you should be aware of what you are getting into. This is not normal BW Plus quality, but as we are starting to learn, BW throws the Plus label around pretty liberally. There is little to no consistency with this brand. If you are looking for a relaxing trip to the beach, this is not your place. I realize location drives prices, but the cost of the room here was ridiculously high priced for the quality of the room.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear mjrek11, Thank you for your review of our hotel. I was sorry to see we were unable to exceed your expectations during your stay and the condition of your guest room - that is no standard of our hotel. We have discussed with our team for improvements and we hope to have you back to provide a superior experience. I was glad to see you had a good experience with our staff and service. Thank you, Tyler

"Overall good experience"

4
alexanderwied, Colfax, California 11/07/2019

Our stay started out a little rough at first but we were pleased by the time it was over. We were a little disappointed at first because it isn't clear online that there is two buildings on the premises, one with ocean front beach access, and one without. The initial room we were provided was dated and cramped, though it was fairly clean. Not satisfied, I decided to ask Betty at the front desk if we could upgrade our room. Betty was amazing and was able to upgrade us to a larger more private room at no additional cost. The new room was still at the building without beach access but it did have a balcony that overlooked the beach. The room did smell strongly of cleaning solution and needed to be aired out at first and the door handle was a little busted but worked. Other than that we really enjoyed the stay in the new room. Betty and the main security/maintenance man we're both exceptional and I can't recommend them enough. The main pool, hot tub, and lazy river were exceptional but the indoor pool and hot tub were recently and overly chlorinated which resulted in a mustard gas like effect and resulted in a quick exit from that building for us. Overall the experience was pleasant and memorable however not perfect, due to no fault of the staff. I might suggest more clarification online about the existence of two buildings at the hotel and maybe some investment in updating the rooms from the owner.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear alexanderwied, Thank you for your review of our hotel! I was delighted to see that you were pleased with your stay and that Betty was able to accommodate an upgraded room. We will certainly celebrate your kind comments about Betty and our other staff with our team. I was sorry to see the first room wasn't up to par and any issue with smell during your stay. We will discuss with our staff for improvements. We hope to have you back soon for a superior experience! Thank you, Tyler

"Worst best Western I have stayed at"

2
4Googlooz, Vaughan, Canada 11/07/2019

We stayed at this hotel for 3 nights ! Poor room conditions with a leak in the bathroom from the top floor and then moved into a smaller room with bugs in that room ! Floors not clean when we checked into the room had sand all over and door needed much work as it didn't open or close properly !! Breakfast was mediocre!! Space was very limited and the same food every other day !! Not recommend this to anyone.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear 4Googlooz, Thank you for your review of our hotel. I was sorry to see we were unable to exceed your expectations during your stay. Our goal is to be the cleanest and friendliest hotel and we will certainly discuss your comments with our staff for improvements. I am happy to report that we are looking forward to our breakfast area renovation in the fall to include much more space for our guests to enjoy. We hope to have you back to provide a superior experience. Thank you, Tyler

"Found a Condom in the Couch"

5
User 05/07/2019

Need I say more? I was very disappointed when my children found a condom inside of the couch under the cushion. The maintenance person brought clean Linens and took the condom with him but did not make the couch up. This was a family vacation that got ruined ruined on the very first Nite.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Seaside06214897575, Thank you for your review of our hotel! I was sorry to see your comments regarding your guest room - please no this is no standard of our hotel and we will discuss with our team for improvements. Our goal is to be the cleanest and friendliest hotel. We hope to have you back to provide a superior stay. Thank you, Tyler

"Soaked rug! Only cleaned the room 1x in 4 days!"

2
Meander67873012853, Batavia, New York 05/07/2019

Never cleaned the water out of the rug and still soaked 5 days later at check out. Housekeeping is horrendous! Had to ask maintenance who was cleaning the pool for clean towels to shower at 11:30 PM. Front desk never apologized and instead had every excuse in the book for only cleaning the room 1x in 4 nights. Maintenance man, Peanut went above and beyond to help us.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Meander67873012853, Thank you for your review of our property! Our sincere apologies you had issues with your room during your stay - certainly not our standard or what we want for our guests. We will discuss with our staff for improvements. I was delighted to see your kind comments about Peanut and we will share with our staff. We hope to have you back to provide a superior stay. Thank you, Tyler

"DR"

4
Kimberly E, Baltimore, Maryland 02/07/2019

Facility was clean. Staff was customer friendly and professional. Located close to restaurants and shopping. Close to Walmart,Marshall's, CVS and others. Convention Center is 15 minutes away. Parking is free.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Kimberly E, Thank you for your review of our hotel! I was delighted to see you enjoyed our clean facility with our friendly and professional staff. Was also glad you were happy with the convenient location and our free parking. With our resort style amenities including our pools, lazy river, and complimentary breakfast, we are happy to provide excellent accommodations to visitors on the Grand Strand. We hope to have you back soon! Thanks, Tyler

"Beach Trip"

3
deaverstd, West Virginia 02/07/2019

The hotel was average. It wasn't the worst hotel I've every stayed in but it was not the best either. The employees were all very friendly and nice from the front desk to the cleaning ladies. If I was in a pinch I'd stay there again.

"Close to the beach. Great stay!"

5
Navigate65382982612, Grayson, Kentucky 29/06/2019

My husband and I were delighted with our stay at this location. We felt like the room was a great value. It is close enough to the beach to walk and is also in walking distance of other useful places.

"Pleasant stay."

4
krolig63, Ronkonkoma, New York 28/06/2019

Room and bathroom were clean. The free breakfast was great. They had hot food available. Eggs, biscuits, etc. The other guests were not disruptive. Location was okay. I was across the street from the beach. They have an annex building which is on the beach. Staff was friendly. I would stay there again.

"We love Betty!"

5
NotMilaK, Outer Banks, North Carolina 27/06/2019

Besides the room having a gorgeous view of the ocean, we had the most amazing service by the staff. Betty was the most welcoming and sweet human being since the moment we got there. She went above and beyond to make our experience one of a kind. She even recognized us when we came back! There was also free breakfast, which was delicious and had tons of options! The outdoor pool is 9 feet deep, which was a huge bonus for us and it wasn't crowded. Thank you to the entire staff, especially a huge thank you to Betty; you're awesome!

"Needs a good cleaning but has huge potential!"

3
Resort56295451537, Greensboro, North Carolina 24/06/2019

This place was okay for the price we paid and the location. The bed was comfortable, room had some upgrades, walking distance to eats and a neighborhood Walmart. This hotel has huge potential but has many little things that add up to just an okay stay. A good cleaning/power-washing and restocking the areas, pool and fitness area, will go a long way in making this hotel a great place.

"5 Star Hotel 2 Star Price"

5
User 22/06/2019

This is a wonderful hotel. The rooms were clean, beds were soft and comfy,and room was quiet. The room had a full kitchen complete with glassware, a toaster, bottle opener. The pool was clean, breakfast was nice, and ALL employees were super nice! Anything extra you wanted just ask! Just a short walk across the street to the heated pools and beach! Will definitely stay here again

"Lovely!"

5
User 21/06/2019

This hotel was fantastic! Beautiful view of the ocean, comfortable beds, and a great location! Boardwalk is about 2 miles away but we actually walked up the beach to get there and it was very nice. Staff was awesome! Betty worked some magic to get us to the room we wanted and Samantha recommended some fantastic restaurants we would have never found by ourselves! We did have some problems with the sink in the kitchen but maintenance got it fixed quickly. Will definitely be coming back!

"Nice location at a good price"

4
buf0rd21, Chattanooga, Tennessee 18/06/2019

This is the second time we have stayed at this hotel and don't regret it. We have visited Myrtle Beach 5 or 6 times and have stayed at other hotels on "the strip", and compared to the other hotels this one is good value, you feel safe and has been updated in the past 5 or so years. Our room was at decent price, the complimentary breakfast is delicious, and the staff were very helpful.

"A lil rude and lazy ."

3
User 17/06/2019

Over priced great location, breakfast sausage was questionable. Asked for extra coffee for my room and they told me to get it from lobby area. I didn't want to make 3 trips down to the lobby. A employee just walked in my room without knocking first. Not goin back

"Great Location; Not a Good Value"

2
Don M, Oriental, United States 16/06/2019

The room was over priced and poorly maintained. Carpets stained, mirror broken, bathroom floor dirty, toilet seat broken and one of the HVAC units was loud and did not cool. This was an ocean front room and I would have expected it to be nicer. The employees we met were nice and tried to be helpful but most of the issues were not a quick fix.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Don M, Thank you for your review of our hotel. I was sorry to see your comments about the room condition - this is certainly not our standard and we will discuss with our team for improvements. I was glad to see you had good interactions with our staff. We hope to have you back in the future to provide a superior experience. Thank you, Tyler

"Our Stay at Best Western Grand Strand"

5
User 13/06/2019

My family and I really enjoyed our 4 night stay at Best Western Grand Strand. The hotel was very nice, clean, and well maintained. There were a few very minor problems with our room at check in, but these were quickly and efficiently resolved between the efforts of Ms. Betty on the front desk and Vicky in maintenance. Customer service is very important to me, and these ladies went above and beyond to make everything right for us in short order. The facilities, such as the pool and the lazy river, were clean and well maintained. All in all, our stay was very enjoyable. We highly recomment Best Western Grand Strand.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear dublinirishbiker, Thank you for your 5 out of 5 rating of our hotel! I was delighted to see you had a great stay with a clean and well maintained room. I was also happy to see your received great service from Vicky and Betty - they are rock stars! We will certainly celebrate your comments with our team. With our resort style amenities including our lazy river, indoor pool and hot tub, and outdoor pool and hot tub, we enjoy offering multiple options for our guests to experience a relaxing stay while they visit the Grand Strand. We hope to serve you again in the future! Thank you, Tyler

"Be careful where you park"

2
daviddC2638WB, Austintown, Ohio 13/06/2019

Apparently, some of the parking spots in the beach side hotel parking lot are owned by the city of Myrtle Beach. It would have been nice to have been told that before I parked in one late at night when there were no other spots available in the lot and woke up to a parking ticket.

"The building on the beach is amazing"

4
User 11/06/2019

Two buildings, one across street and one directly on beach. We had the beach view with a cute deck and access to pool/hot tub. Breakfast was good with your average choices, fitness room if needed. Rooms could have been cleaned better than they were. Good value and friendly staff

"Needs major renovation"

1
User 08/06/2019

Housekeeping is terrible left room at 11 am with housekeeping cart 2 doors down came back at 415 and room still not madeup checked at 2 pm when i requested for room to be cleaned got lip service had to ask 2 more times finally they came to do room at 5 pm and then housekeeping had attitude and said what do you want us to do i had to say makeup room on second trip to front desk they asked me if i wanted full service pn room i said room wasnt even touched. I thought part of my room fee was housekeeping. Furniture and decor was old in room.room could have used microwave. Hotel literature said hbo was one of channels room did not have hbo. Went to use pool while waiting for room to be cleaned and pool needed skimming..person who skimmed pools came while i was by pool bit they did not skim pool as they got call on walkie talkie and left but never came back to skim pool Lobby should have coffee all day even after breakfast. Went in for cup aroung 3 pm there was none in lobby. Overall would not stay here i only chose it because im a rewards member this hotel should not be a bw plus but just a regular bw doesnt deserve the plus status.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Navigator54456050144, Thank you for your review of our hotel! I was sorry to see that you did not have a great stay! We strive to provide friendly service, clean rooms, and a well maintained facility. Your experience is definitely not our standard and we will discuss your comments with our team for improvements. We hope to serve you in the future to provide an excellent stay. Thank you, Tyler

"Stay away from this place if you value your posessions"

1
Stay02579946482, Boston, Massachusetts 08/06/2019

The only good thing about this place is the location (that is if you get a room in the oceanfront building, main building is right by the highway and it is terribly noisy). They offer breakfast which is ok, but the rooms are unkempt, with malfunctioning sinks, drains, etc. Also, if you decide to stay there, make sure you dont leave anything valuable in the room...

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Stay02579946482, Thank you for your review of our hotel! I was sorry to see we were unable to exceed your expectations during your stay. Our goal is to be the cleanest and friendliest hotel and your experience is certainly not the norm. We hope to have you back to provide a superior experience. Thank you, Tyler

"Not Plus"

1
User 05/06/2019

No flat sheet on bed. Remedy bing sheets and sit on the bed for me to make up. Wow i feel like i am camping thank you best western “plus” (sarcasm). Needless to say being loyal to a chain has its disadvantages. I suppose i wont be staying at this hotel again.

"Run down, dirty room with curly hair all over bathroom floor & stopped up shower"

1
User 05/06/2019

Worse hotel stay ever. $29 motel would be a better choice. Dirty place poor service. Fixed shower drain problem... yes. Two days later! Checked in shower did not drain and curly hairs all over the bathroom floor.

"Dated amenities"

2
Traveler45693797331, Charlotte, North Carolina 03/06/2019

The rooms need updating. The sheets were soiled. I requested new ones, and the attendant brought them, only to find out that they were soiled also. The attendant couldn't actually see it with the naked eye. I always bring a black light to see things that can't be seen by the naked eye. I noticed what seemed to be blood stains or semen. Both show up with the black light. Make sure you check your bedding before laying on it.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Traveler45693797331, Thank you for your review of our hotel! I was sorry to see we were unable to exceed your expectations during your stay. We take cleanliness seriously and your experience is certainly not our standard. Our goal is to be the cleanest and friendliest hotel. We hope to have you back to provide a superior experience. Thank you, Tyler

"Stayed in the Suite"

3
Stay23287626034, Fayetteville, North Carolina 03/06/2019

The Best Western booked here is located in two serpate buildings. The hotel is buget friendly. The only part I did not like is the indoor pool is acoss the street and not located in the smae building.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Stay23287626034, Thank you for your review of our hotel! I was glad to see your accommodations met your budget. I was sorry to see we were unable to exceed your expectations during your stay. Our property indeed has a unique layout with each building having different amenities including our indoor pool and hot tub, outdoor pool and hot tub, and lazy river. We hope to have you back in the future to provide a superior experience. Thank you, Tyler

"Great location and beautiful view!"

4
Beachlovingirlie, Cincinnati, Ohio 29/05/2019

We were inland, but had a room on the 3rd floor facing the ocean - was fantastic! Pool was clean, housekeeping was friendly. Thought it was a good value. Had noisy neighbors one night, but they were pleasant about a request to quiet down. Found two bugs in the room, but notified the front desk and they had an exterminator out the same day.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Beachlovingirlie, Thank you for your review of our hotel! I was delighted to see you had a fantastic room with a great view, enjoyed our clean pool, and interacted with our friendly housekeeping staff. I was sorry to see you had some noisy neighbors - glad they quieted down! I was also happy to see we were able to remedy any issue with bugs. With our resort style amenities including our outdoor pool, lazy river, outdoor hot tub, indoor pool, indoor hot tub, and complimentary breakfast, we take great pride in providing stellar accommodations on the beach. We look forward to your next stay! Thank you, Tyler

"Fantastic Hotel, Nice Hidden Gem in MB!"

5
User 19/05/2019

Fantastic hotel, affordable price, a nice little secret in Myrtle Beach right on the beach. Ive stayed at least a half a dozen times, maybe closer to a dozen for work. Everytime I am in town for work I stay here, and have never had a bad experience. Shout out to Betty at the front desk, she has been terrific the last few times I have stayed and can't say enough about her.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear VanBrown00, Thank you for your 5 out of 5 star review of our hotel! I was delighted to see that you had a fantastic stay at an affordable price. We will certainly celebrate your kind comments about Betty with our staff - she is a rock star! With our lazy river, 2 pools, 2 hot tubs, complimentary breakfast, and prime location on the Grand Strand, we strive to be a top pick for guests traveling to Myrtle Beach. We look forward to your next visit. Thank you, Tyler

"Going down hill!"

2
Voyage66325914361, North Syracuse, New York 19/05/2019

Stayed here 4 years ago, property was beautiful. Has really deteriorated since then. No working ice machines and no ice vending in Oceanfront building. Refrigerator took forever to chill down and the oven door was broke, took forever to preheat. No glass wear and very few dishes. Would not stay here again.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Voyage66325914361, Thank for your review of our hotel. I was sorry to see we were unable to exceed your expectations during your stay. I am happy to report that our ice machines have been repaired and we have completed our kitchenware upgrades to the ocean front building and have begun on the main building. We will certainly look into the fridge and oven from your guest room. We hope to have you back to provide a superior experience. Thank you, Tyler

"Bike week vacation"

5
User 17/05/2019

Would highly recommend this hotel. Reggie was wonderful and treats everyone with courtesy. They booked us in a room that was not supposed to be booked due to maintainence and upgraded us to an oceanfront suite at no charge for the inconvenience. It was very clean and the beds are super comfortable. Bathrooms are modern and clean. The property accommodated our truck and trailer. Close proximity to all attractions. We absolutely will be back! I highly suggest making a reservation if you are visiting myrtle beach. Clean, comfortable, awesome staff without breaking the bank!!

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear kacoslett, Thank you for your 5 out of 5 star rating of our hotel! I was ecstatic to see we were able to upgrade you to one of our beautiful ocean front rooms. I was also happy to see your guest room was super clean with comfortable beds. We will share your kind comments about Reggie with our team - he is a service superstar! With our prime location near the beach, spacious guest rooms, and resort style pools, it is our pleasure to host Myrtle Beach visitors. We look forward to having you back! Thank you, Tyler

"Will be back for sure"

5
Terry L, Greenville, United States 16/05/2019

Love this place. I have stayed here multiple times and will continue to return. The staff is awesome, especially Betty who is always helpful and friendly. Was really nice seeing her smiling face again. The rooms are always clean. I enjoy staying at this location probably the most out of all the Best Western locations.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Terry L, Thank you for your 5 out of 5 rating of our hotel! I was glad to hear you always enjoy our clean rooms and our awesome staff. I was also happy to see our Best Western is at the top of your favorite's list with the brand. Thank you for your kind comments about Betty - she's a gem! With our lazy river, sparkling outdoor and indoor pool, and our 2 hot tubs, we take pride in providing resort style amenities for our guests. We look forward to your next trip. Thank you, Tyler

"Needs improvement"

3
User 16/05/2019

The address of the place is both in North Myrtle beach and Myrtle Beach be careful which one you select in your GPS it's a 30 min difference. Breakfast was good to get the day started, staff is friendly and beach access is easy. The room needed a little work, rug old and smelly, water pressure not great but worked for the few days we were there.

"Great location"

3
char_derrington, Apex, North Carolina 13/05/2019

The room with a balcony overlooking the ocean was adequate. It was clean and comfortable. The location was fine for us but parking was certainly at a premium. It was free, but tough to find a space. We would stay there again.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
char_derrington, Thank you for your review of our hotel. I was glad to see your ocean view room was clean and comfortable. I was sorry to see that parking wasn't plentiful during your stay. We do have more parking around our main building should the ocean front side fill up. We hope to serve you again to provide an even better experience. Thank you, Tyler

"Good Morning"

3
DAR48, Delta, Utah 13/05/2019

This hotel is older, but the employees make up the ambiance! It is very close to the beach...less than a block away. Some of the property overlooks the beach. Layla served up breakfast with southern charm and Susan kept up the kitchen. The front staff kept water in a fridge and gave it to us whenever we asked...We were there on Mother's Day and they gave every Mother who came in to eat a gift and then had roses through out the day! The maintenance guy was so patient with the kids. The employees made the stay worth it.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
DAR48, Thank you for your review of our hotel! I was glad to see you enjoyed our staff and proximity to the beach. We will certainly celebrate your kind comments about Layla and Susan with our staff - they are service superstars! Also was glad to see you enjoyed Mother's Day with us and had good interactions with our maintenance team. We hope to provide you an even better experience in the future. Thank you, Tyler

"Family time"

5
User 12/05/2019

Overall expectations of hotel is good, hotel is kept clean and up to date on amenities. Breakfast is served hot and fully stocked from start to finish. Beds are comfortable and sheets where clean. NO BUGS THANK YOU!!!!!

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Go643712, Thank you for your 5 out of 5 rating of our hotel! I was happy to see you enjoyed our clean hotel with up to date amenities, clean sheets, and comfortable beds. I was also delighted to see you enjoyed out hot, fully stocked breakfast. With our prime location on the Grand Strand we take great pride in exceeding our guest's expectations. We look forward to your next visit. Thank you

"Great B day getaway"

5
jamesfM3910DF, Knoxville 10/05/2019

Had a blast for my B day with friends @ myrtle beach and hotel stay was great. Heat was on but room was cold, beds soft and staff awesome. Thx Tyler and staff looking forward to booking with you guys again this year

"Much better than expected"

4
IronmanHighPoint, High Point 04/05/2019

My wife and I were in Myrtle Beach for a Slippery Rock University Alumni event. We stayed at the Best Western Plus for only one night and had very low expectations. When we saw our room we were quite pleased. The room was very large and reasonably clean. There were, however, 3 things that I feel an obligation to report on. 1. The door lock on the room was not user friendly and required instructions from the desk clerk 2. The room had no trash can 3. We asked for a late check out and got an additional 30 minutes. Not my idea of a late check out. All things considered I would stay here again.

"Easter Weekend Trip To Myrtle Beach"

5
jbeall49, Charlotte, North Carolina 02/05/2019

Our stay at the Best Western Grand Strand Inn & Suites was awesome to say the least! Upon our late evening check-in, the Front Desk Receptionist, Betty, was warm and welcoming! She was very attentive to our reason for visiting and even recommended a few nearby restaurants which were still open at that time! The villa we rented was located behind the hotel and was very clean and well stocked upon our arrival! The entire hotel staff was very friendly during the duration of our three night stay (especially Betty)! The property offers free breakfast each morning from 6-9am- definitely a nice perk! Will definitely be back on future stays to MB! Again, kudos to Betty for her excellent customer service and hospitality! Thanks BW+ Grand Strand for a great trip!

"Best ever"

5
User 02/05/2019

Betty and Angela went out of their way to give us great service. This place is right on the beach, clean,comfortable and affordable. My husband and I will be back. We were travelling from Nebraska. Thank you Betty and Angela

"Great room. Outstanding Price."

5
Odyssey01874408254, Salisbury, Maryland 02/05/2019

The room (we had a suite) was large, had a nice kitchenette, comfortable bed and a great breakfast, and close to the beach. A nice outdoor pool and hot tub. Even had a lazy river and tubes to float on.

"ABOVE AND BEYOND Jan. 31st-Feb. 5th, 2019"

5
User 29/04/2019

We drove all night and needed a place to go to early in the morning. I spoke to Mandy around 6:45AM and asked for her "best" deal and how long we would have to wait to check in. We got a fantastic rate for 5 nights, with free and FANTASTIC breakfast AND we could check in immediately! I asked price difference between oceanfront and motel across the street, as we were pinching pennies and opted for across the street. HOWEVER, when we checked in around 10AM, and Garrett took care of us and noted that we had a GREAT view of the ocean from our room across the street. Thank you Mandy and Garrett for giving us the room with the PERFECT view. I wish I could have gotten the cook's name...because each breakfast was different and delicious. I am still buying different breakfast hams...trying to find what we ate there...haven't found it yet. It was my fault that I did not get clean towels. Vickie brought them to our door with a smile on her face! Madison was the last employee we spoke to and she was so nice, helpful, and informative...just like Mandy, Garrett, and Vickie! These 4 employees went "above and beyond" to make sure our stay was better than we expected. KUDOS to such a GREAT team!

"Easter Weekend"

3
User 26/04/2019

We had an oceanfront room, and the view was spectacular along with the beach access. However the lobby, hallways, and carpets in the room all needed a major deep clean. Especially the lobby and breakfast area.

"Motel not as preceived on picture"

2
User 24/04/2019

booked property based on the picture and thought that it was on the beach and also not a motel style property with exterior entrances and off street parking. After looking deeper at website I did see that they had across street rooms too, it just not very noted. First room the door, was so messed up you had to throw your shoulder into it to open from the outside and then had to pull with both hands to open. I let that go at first since I was only there for one night on business. After being in room for an hour the odor in the room was very strong and gave me a headache and made me sick. Staff did move me to a new room. Ac did not work very good. Road noise you could hear a lot and it was not a busy time. Breakfast was not very good either, kinda caotic around 9 am and the hotel didn't seem busy, not a lot of room inside too many chairs. I should have went across street to another chain for $20.00 more. can not recommend this hotel. I am a 2-3 night a week business traveler

"Family trip"

5
User 23/04/2019

We came in last minute and were treated as vips. When they saw all of our kids they even put us in a room that only had one exit so they couldn't sneak out the back door and had a 3rd bed as well! The breakfast was wonderful and being right across from the beach made me look Fowler to coming back here again!

"It was just average"

3
User 19/04/2019

Pros: We were able to check in early, complimentary breakfast, clean rooms, close to all retailers and restaurants, nice staff Cons: the room I stayed in needed some updating (the towel hanger in the bathroom was falling off the wall), the pools were dirty and needed cleaning, check in was very odd and cramped since the breakfast was right next to it. There was not a separate room for breakfast. Some of the floors don't have access with an elevator so make sure you request either the bottom floor or one of the buildings with an elevator.

"A Welcome Retreat at the Beach"

5
Climber16292113734, Stevensville, Maryland 17/04/2019

I have been to Myrtle Beach before ( to see my mom in law/who's in a nursing home there) but had yet to actually go ever go to the beach. SO happy that the folks (special kudos to Susan) at BW PLUS made it possible AND delightful. Was only one brief night but was just what the doctor ordered.

"Above and Beyond"

5
User 13/04/2019

We couldn't have been more pleased with the accommodations and the friendly staff here. One staff member in particular, Amanda went out of her way to make sure we had everything we needed. We would definitely definitely stay here again :-)

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
SteveRB1345, Thank you for your review of your stay at our property! I was delighted to see you enjoyed your accommodations and our friendly staff. Our goal is to be the cleanest and friendliest hotel. We we certainly celebrate your kind comments about Amanda with our team. With our prime location near the beach on the Grand Strand, two pools, and lazy river, we pride ourselves on being a relaxing getaway for guests visiting Myrtle Beach. We look forward to serving you again. Thank you

"Love it!"

5
User 31/03/2019

My son and I stayed here for spring break. The breakfast was amazing! Hot waffles, cheesy eggs, the friendliest off staff. Susan was so gracious and nice to my kid and she always had fresh coffee for us. The lazy river was clean and relaxing. The pool was refreshing and the hot tub was a perfect ending to our chilly night. The Front desk folks were helpful and understanding as well. Definitely would stay here again!!

"Nice service, Not a great property"

2
315kayler, Syracuse, New York 29/03/2019

I booked this hotel based on it's location (walking distance) and the reviews of the property seemed to be pretty good, however that is not the experience that we had. We typically don't spend much time in a hotel because we like to get out and do things, only being at the hotel to sleep and shower. Reggie checked us in and he was super helpful. Our room was 'upgraded' due to availability, so we were in a king suite in the front of the hotel. This wasn't bad, but the larger, louder vehicles that went by were loud. Other than that, you didn't really hear the traffic. At first we couldn't get into our room (1226) and we thought it was locked or someone was in there. We went back down to the desk to talk to Reggie and he called maintenance to let us in since this was a known issue with that specific room/door. We had to slam the handle upward to get into our room EVERY time. Once we were in our room we kept hearing a smoke alarm beeping and saying 'low battery'. We went to get something to eat and when we came back we stopped to see Reggie again to ask for new batteries so we wouldn't have to listen to it all night. He sent the maintenance guy to come up and fix it for us. After all this, we were getting ready to go to bed, and we realized that we could only flush the toilet once every 30-45 minutes because it took so long to refill the tank. Extremely inconvenient, but at this point we had already been up and driving for 14 hours and wanted to go to sleep. This was an issue we brought to the front desk's attention though. The room overall had a missing towel bar, which was located on the shelf under the sink. There was mold/mildew in the shower. The mirror/bi-fold doors barely slid, so we didn't bother storing anything in them. The indoor pool and hot tub were in the building across the street, so we didn't end up using them. Parking is unsatisfactory. It's a first come, first serve thing around the building. It was only an issue for us on the first night when we got in late and had to search for a spot. Breakfast is another story, it's your typical continental breakfast, but there isn't much room in the lobby for that many people to sit and eat. A lot of things (syrup, waffle mix, fresh fruit) were completely empty and not refilled while we were there. There was one day we actually saw someone refilling these things. They also offer coffee, juice, cereal, and some other hot options (we had french toast sticks & sausage). Overall, the guest service was great, everyone was friendly, but our experience with the property was negative.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear 315kayler, Thank you for taking the time to review our hotel. I was sorry to see we were unable to exceed your expectations during your stay. I understand how frustrating it was that not everything was in proper working order in your guest room. Please know this is no standard of our property and we have been undergoing a maintenance overhaul to ensure the condition of our hotel is in excellent shape. I was also sorry to see you experienced a busy breakfast. We do our very best to ensure all items are fully stocked and plentiful for our guests and will discuss as a team how we can improve. I was glad to see you experienced great service. Please feel free to contact me directly to further discuss. Thank you

"Getaway"

5
User 28/03/2019

I enjoyed the view from our balcony to the beach. I loved the rocking chairs. Great place to just relax and drink some wine while watching the waves. Loved the breakfast, hot tub and pool. Will definitely go back again.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear debra f, Thank you for reviewing your recent stay with us! I was delighted to see that you enjoyed your view of the beach from your balcony. I was also glad to see you enjoyed our complimentary breakfast buffet and our pool and hot tub. With our prime location on the Grand Strand and proximity to the beach, we are happy to host visitors to Myrtle Beach. We look forward to serving you the next time you are in the area. Thank you

"Beautiful location and great staff."

4
SeattleWino, Tucson, Arizona 28/03/2019

Our suite has a kitchen and we love to cook, so it works out beautifully. We love buying and cooking local foods and wine. We usually do happy hour then cook dinner, or vise versa. Best Western is our hotel of choice, when we travel for the kitchen suite reasons.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear SeattleWino, Thank you for your review of your recent stay with us! I was glad to see you were able to enjoy the kitchen in your guest room to cook during your stay. I was happy to see you liked our location and our staff. With our multiple pools, our lazy river, easy access to the beach, and complimentary breakfast buffet, we pride ourselves on being a prime spot to stay on the Grand Strand. We look forward to hosting you again the next time you are in Myrtle Beach. Thank you

"Car show week"

3
tontojo38, Grassflat, Pennsylvania 26/03/2019

We stayed for the entire week during car show week. The hotel offers breakfast and its always good. We enjoyed the stay except for a few nights that we were awakened by other loud guests. It does seem that the hotel doesn't have the same level of upkeep it did during our last stay a year ago.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear tontojo38, Thank you for your review of our hotel. I was glad to see you enjoyed our complimentary breakfast buffet. I was sorry to see there were noisy neighbors during your stay. We want our guests to have a relaxing stay and I'm sure this detracted from that. We will be sure to discuss your comments regarding upkeep with our staff to ensure our property looks as clean as can be. Our goal is to be the cleanest and friendliest hotel. Please feel free to reach out to me directly at 843-448-1461 to further discuss. Thank you

"awesome view"

4
User 22/03/2019

Amazing view from our room. We could watch sunrises and sunsets each night and we enjoyed the balcony every day. Hotel room was average. We had a loose tap and a leaky faucet in the tub. We had a kitchenette with no pots, plates or bowls, nor did it have washcloth or drying towel. When we asked for plates we were told they are fazing that stuff out and gave us paper plates from the breakfast room. The room itself was not well cleaned (I wiped down the microwave, counters and I dusted the shelf in the bathroom) and hallways and stairs were not vacuumed during our stay (which we could tell since we accidently left sandy shoe prints in the stairwell on the first day). The staff were very friendly and helpful when we asked questions. We would stay here again for the view, location, price and service but were a bit disappointed in the quality of the hotel as Best Westerns are usually a bit more modern and well maintained.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
ChrisN3733, Thank you for your review of our hotel. I was delighted to see you enjoyed your oceanfront view of the beach. I will certainly discuss your comments regarding the room and kitchen supplies with our staff for improvements. We are currently working on improvements with our public spaces and have just got in some brand new vacuums to remedy the sand in the hallways. I was glad to see you had good interactions with our staff. With our prime location on the Grand Strand and proximity to the beach, we are happy to host guests during their time in Myrtle Beach. We look forward to your next visit. Thank you, Tyler

"Dance Group Wiil Not Be Returning To This Hotel"

2
User 17/03/2019

Let me start with a little background on this hotel- it is two separate properties, one newer ocean front and an older "motor court" style across the street on Ocean Boulevard. A portion of the streetside location is NOT ADA compliant with no elevator and very narrow passageways to rooms. Our dance group had a group reservation for 12 rooms and in hindsight, our rate was not good as we paid $89 to $129 per night for a three-night stay- my fault! Our experience went like this: Check in was delayed due to confusion about our reservation- specifically why the group reservations manager had us complete a credit card authorization ahead of time and the type room we requested; then the room itself was deficient in that the ac unit didn't work, the room safe didn't work, and the electrical outlet locations were in odd inconvenient locations. The room safe issue was rectified, however, the ac could not be repaired so we had to change rooms at 1030 pm. Other issues included room cleanliness and a leaking toilet. Our experience was not a good one for our group staying in this hotel for the first time and we will not book a return trip to this hotel. To their credit, the staff found a solution for most issues. The hotel buffet breakfast, included in the stay, was not bad and Susan did everything she could to make our experience better. Also, the GM of the hotel did express his regret with our experience and offer us rewards points for our trouble. Still not enough to make the experience feel right or entice us to come back.

BWMyrtleBeachGM, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
TomB4660, Thank you for reviewing our hotel and thank you for staying with us. My sincere apologies for any issues with your room - we are working quickly to address all issues to get the property in tip top shape. I will follow up with our sales team to see about the authorization form. Our goal is to the be the cleanest and friendliest hotel. I look forward to the shape of the property in the coming months as we implement improvements. Please feel free to reach out to me directly to further discuss at 843-448-1461. Thank you

"SNOWBIRDS"

5
859susieq, Old Forge, Pennsylvania 07/03/2019

The final leg of our trip south ended at the Best Western Plus Grand Strand Inn and Suites. We were greeted by Samantha and let me tell you, she was the highlight of our day. She worked the front desk and my husband with ease! She was very personable. We had an efficiency room overlooking the ocean. It was wonderful waking up to the view and sound of the ocean. We have been eating out for two weeks so the kitchenette was perfect and allowed us to occasionally eat in. The room was always clean and very comfortable. They serve a morning buffet which had something for everyone. During breakfast we had conversation with many of the Hotel guests. The ‘“snowbirds” came from as far north as Canada and are staying on the property anywhere from two to three months. If your looking to be a “snowbird” give them a call and work out a deal for next year. The location was perfect, we were surrounded by activities and a variety of restaurants. I strongly suggest a trip to the Best Western; say hello to Samantha then kick off your shoes and take a walk on the beach.

Susanna S, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear 859susieq, thank you so much for the detailed feedback of the property. We are thrilled that you enjoyed your stay with us and agree that Samantha is an asset to the hotel, she rocks! We will let her know about your kind words and hope to see you next year. Cheers!

"Nice weekend"

5
marcoT2699XA, Raleigh, North Carolina 25/02/2019

This was a last-minute weekend for me, I made reservations earlier that day. Upon check-in, Reggie recognized my platinum status and upgraded my room. He was very personable and pleasurable to talk to. He thanked me for my service in the military and made me feel welcome. More hotels should have someone like him at the front desk.

GarrettS425, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
marcoT2699XA, Thank you for taking time to review our hotel on Trip Advisor. I was happy to hear about your positive interaction with Reggie at our front desk. We will be sure to celebrate these kind comments with our team. Thank you again for your service. We welcome you back at any time. Our tremendous location near the ocean is perfect for anyone looking to see the best Myrtle Beach has to offer. With our multiple pools and our lazy river, we have many options for our guests to relax and enjoy. Your business is very much appreciated and we look forward for your return to the Best Western Plus Grand Strand Inn & Suites. Tyler

"Life in older motels"

4
User 20/02/2019

This is an older facility. It has shown a lot of "pride of ownership" in that there is a of attention paid to keeping the facility up-to-date and functional. Its overall appearance is good and maintenance is good. Our only problem was with the small size of the bathroom, which was typical of motels of this age. I mentioned a problem which was with the beverage dispensing machine that was not working. I mentioned it right away and evidently all that was wrong was it was not plugged in which was remedied right away.

Susanna S, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear DayTrip699535, thank you for taking the time to review the hotel. We are pleased that you enjoyed your stay. We apologize for the size of the bathroom and understand your frustration. Your input is very important to us and we hope to see you again in the future.

"Short stay but highly recommend this hotel"

5
Roger C, York, Pennsylvania 18/02/2019

Everything about this hotel was outstanding. It all started/ended with Sam at the front desk. She is amazing and very helpful, all with a smile on her face. The location was awesome. The breakfast was fantastic. The price was perfect. I highly recommend this hotel to anyone visiting Myrtle Beach in the future.

Susanna S, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Roger C, thank you kindly for the feedback of the property. We are thrilled that you enjoyed your stay with us, especially Sam, our stellar front desk agent and breakfast. We will share this review with the staff, as they work very hard to ensure our guests' happiness. Cheers!

"We made a GREAT choice !!"

5
dansanmcc, Ballston Lake, NY 12/02/2019

We have been visiting Myrtle Beach and staying at the Waikiki Village Motel for 34 years. Last year our home away from home was sold and remodeled. It no longer had kitchens to accomodate our needs for our 3 month stay. We searched for a new home to spend our winter months. We arrived at Best Western on December 31st and have enjoyed every minute we have been here. The staff is friendly and very helpful. Each day we are asked "do you have everything you need?". If by chance we need something or have a special request it is immediately handled. Bright rooms with kitchens, an indoor pool and hot tub, an outdoor pool and hot tub when the weather is warmer. We made a great choice when we decided to spend our winters at Best Western. We have already reserved our room for 2020. We have found a new home for our winter months !!! Thank you to Garrett and his entire staff.

Susanna S, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear dansanmcc, thank you so much for the detailed review of the property. We are pleased that you enjoyed your stay with us, especially the kitchenette and staff. It is through feedback like this that we can learn what works and does not work for the hotel. See you again in 2020! - Susanna

"Great stay"

5
rick820, Boone 12/02/2019

This place is great. The front desk staff is great. They gave me a upgrade without asking for it. The room was clean and had a kitchen. The beds was really comfortable. I will definitely be back. Thanks for the good stay.

"Great stay"

5
bcleser, northern michigan 03/02/2019

From the frontdesk to the maintainence people to the housekeepers it was a joy. Everyone has a smile and makes you feel very welcomed. The location is very central to all the attractions. Grocery store is very close.

"Quiet during off season"

3
XSKRSHOWN, Arlington, Texas 14/01/2019

As I walked in, the floor was super slick. Which gave the feel of not so clean. But everything else seemed in order bed was comfortable. Decent suite style room, with a full size fridge just behind the door. The safety latch on the door gave evidence to forced entry into the unit at some point. so I kept a chair between the door and fridge for the extra mental comfort. Pool area looked nice. And as far as an ocean view, from my balcony, if you leaned out, you could see a bit of it, between the hotel buildings across the street. Touted a hot breakfast, but it was a typical breakfast "mini buffet", not great, but good enough to keep you from being hungry. Lower price, but lots of taxes and city fees.

GarrettS425, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, Thank you for your taking the time to review our hotel. I hope you come back and take the opportunity to get one of our rooms in our ocean front building! There you will find the incredible views of the beach and catch a sunrise. Our team is always trying to find creative ways to improve our breakfast as it of course is the most important meal of the day! Unfortunately, the weather is a bit harsh to enjoy the outdoor pool but thankfully we do have the great indoor pool and hot tub to take advantage of. I hope that if you come to the beach again that you stay with us again!

"Great off season location"

3
Tour42853926792, Greensboro, North Carolina 07/01/2019

The oceanfront location was fairly clean, comfortable bed, with beautiful view of the ocean. Great for getting away for some peace and quiet. Downside indoor pool was closed the entire time and there was sand in the corner by the tub and the kitchenette area. We were at the beach so expected a little sand.. but it was a little more than should've been there if cleaned thoroughly

GarrettS425, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, I wanted to thank you for taking the time to review our hotel. I apologize for the inconvenience of the pool being closed as we improve the area with a new dehumidification system. I also wanted to apologize for the sand in the room, despite being on the beach, our guests should not have to deal with the sand while in our rooms. We will certainly work with the housekeeping team to ensure that this is not a recurring issue. I hope that if your travels bring you back to Myrtle Beach that you give us another opportunity to see what we are capable of and make it right for you.

"Best (or worst) Western stay"

2
User 06/01/2019

So, one main reason I stayed at this hotel is because I was told on the phone, prior, that they had functioning indoor/outdoor pools. What do I see not long after I arrive? A sign stating the indoor pool was closed due to a humidifier being replaced. I have a child who WAS excited about swimming on our vacation. Being cold outside, that didn't happen. Other issues: the toilet seat was loose and just above the refrigerator was a toaster. There were a large amount of crumbs around the toaster in the cabinet with BUGS crawling around in the bread crumbs. Also this morning, A staff member in the kitchen area for breakfast was rude to my wife, playing on her phone and not acknowledging her. Needless to say, we weren't very pleased about our visit.

GarrettS425, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, I wanted to thank you for taking the time to review our property. I am sorry about the pool being closed, we anticipated it being up and running in a much more timely fashion as to not effect our guests. I also want you to know that we take a very serious approach to pest control and have a company come in on a daily basis to make sure that this is not something that occurs. I am apologize that you had to deal with that. I would love it if you could give me a call at 843.448.1461 so I could try and make things right with you. I look forward to your call.

"Could not use BW gift cards to pay for room"

2
User 17/12/2018

When I went to depart, I was unable to use my Best Western gift cards, as the counter person was unable to get to the correct BW web page in the software to accept my cards, and apply the balance of the cards to my cost of the room. This is not the first time this has happened at BW. It has been EXTREMELY difficult to use these cards. Not happy about this experience at all. Staff tried. Room is clean, bed is too soft. only soft pillows, no firm pillows. late night doors banging either adjacent or above our room. FYI the door to your room opens OUTSIDE , not interior hallways. Might be a safety thing for some.

GarrettS425, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, I wanted to thank you for taking the time to review our property. I am sorry that we were unable to process you BW gift card, as I understand it, there were some network issues that were causing some difficulties. We always try to manage the noise levels and make sure that there are no disturbances caused. We do have an ocean front building which does have interior corridors and I can't recommend the ocean front rooms enough. They truly do provide a breathtaking view of the beach that you can enjoy from your own private balcony. I hope that if your travels bring you back to Myrtle Beach that you give us another chance.

"Family Vacation"

5
User 10/12/2018

This was the best trip ever! The hotel staff was great and very helpful. The room was nice and clean with a very comfortable bed. The view of the ocean from our balcony was great too. Susan rocked the breakfast bar both days we were there! the breakfast was awesome! The eggs one of the mornings were like omelets! Really great breakfast! This Best Western Plus did not disappoint! We will defiantly be staying there again if were in the area. Very convenient to everything and right across the road from the ocean. If it wouldn't have been freezing I for sure would have been in the lazy river! Only thing we found wrong was the light when you walk into the room didn't have a light bulb in it. There were plenty of other lights in the room though. I would like to thank the staff for an great experience.

GarrettS425, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, Thank you so much for taking the time to leave a review of our hotel, The Best Western Plus Grand Strand! There are certainly some great views to take in while staying with us, the Sky Wheel, just a 5 minute drive down the road that offers an unparalleled view of our lovely beach. I am glad that you mentioned Susan, she and so many others here work tirelessly to ensure that our guests feel welcomed and at home while with us. I hope that you come and visit us again soon, maybe when it is a bit warmer so you can get some laps in at the lazy river!

"Great location and service "

5
User 29/11/2018

We found this hotel online, and got a fantastic rate. Didn't really know what to expect, especially when we checked in and there weren't any wine glasses, or even glassware of any type in an efficiency unit, when all is said and done the service and location more than made up for the few quirks we discovered. Susan in the breakfast bar was incredibly helpful, as was Madison. Great place for a fun, inexpensive Waterfront getaway

GarrettS425, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, Thank you for taking the time to review our hotel, The Best Western Plus Grand Strand! I am happy to hear that you enjoyed the service of our team, Susan and Madison and many others work so hard to make sure that our guests get what they need and feel at home while with us. There certainly is no shortage of fun to be had, even in the off season. So many restaurants and shows to choose from! I hope that if you come back to the beach that you choose to come back and stay with us!

"Myrtle Beach 2018"

5
Janet R, Milford, Pennsylvania 29/11/2018

Our visit to Myrtle Beach was at Best Western again and once again we were not disappointed. We love the complimentary breakfast wherever we go.. this one was the best ! Prepared by Susan! Not only was the food delicious.. her personality and interaction with the guests ( and us) was wonderful! Thank you! Janet Rumford

GarrettS425, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, Thank you so much for taking the time to review our hotel! It was great getting to know you and your husband during your time with us. I know Susan and the rest of the team here take great pride in this hotel and it shows! I am glad you enjoyed our complimentary hot breakfast as well, it is a great way to start a day at the beach!

"Business & Beach"

5
User 27/11/2018

Clean room, comfortable bed and good breakfast. It was wonderful listening to the waves at night. I wanted to stay a few more nights to enjoy the facilities and the beach. Too bad vacations don't last forever.

GarrettS425, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, Thanks so much for taking the time to review our hotel! I am glad to see that you enjoyed breakfast and found your room to be clean and comfortable. I would have to agree with you, there is not many more relaxing sounds than the rolling waves. The best part of this hotel is you can hear them right from the private balcony of an ocean front room! Sure vacations don't last forever but who says you can't take another one soon, you deserve it!

"Great Service"

5
User 25/11/2018

Clean room. Great service from front desk staff. Across the street from beach but still has ocean view. Great continental breakfast, thanks Susan. The family has had an awesome time, decided to stay an extra day. Would recommend!

"great visit"

5
User 18/11/2018

everything about this hotel is exceptional, we even received an unsolicited upgrade to ocean front suite. breakfast was everything you could ask for with very hospitable hostess to ensure your meal was pleasant and satisfying.

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, Thank you for taking the time to provide us with your feedback. We are so glad you enjoyed your stay with us in our oceanfront building. We hope you were able to spend some time at the beach, just feet away from your hotel room, and that you got out to see some local attractions right down the boulevard. We hope to welcome you back soon!

"A good place to rest for the night. Close to the Airport."

3
User 17/11/2018

Our flight was delayed/canceled, they had a room for us and it was inexpensive. We were very happy that it is less than 2 miles to MYR. We took an Uber to and from the airport with friends and they had 2 rooms available. Quick check in and out.

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, Thank you for taking the time to provide us with your feedback. We're sorry to hear your flight got canceled, but happy that you chose our hotel to spend the night at. We hope you got to enjoy our complimentary deluxe continental breakfast before catching your next flight. We would love the opportunity to welcome you back again the next time you're in Myrtle Beach.

"Beach Front Suites"

2
Ronald N, Toronto, Canada 13/11/2018

We have been going to this Hotel and Unit for many years. This year was very disappointing from a accommodation point of view. It seems that management has been going down hill. We paid half more than usual for inferior maintenance related to room cleaning, housewares and general maintenance. The unit was Roach Infested causing us to leave earlier than expected. We received a credit and a letter of apology. Other things were on the cheap for an overpriced accommodation.Sad, as we really like the spot..

GarrettS425, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, Thank you for taking the time to review our property, I am sorry that you found some pests in the room. I assure you that we take every measure possible to keep them on the outside, however sometimes the Palmettos make their way in. I also assure you that the management team here takes our guest's experience very seriously and want to make sure every guest enjoys their time with us and when we fail to do so it something that we take very seriously. I hope that if your travels bring you back to Myrtle Beach that you give us an opportunity to make it right.

"Wonderful"

5
User 10/11/2018

I just made my account and I stayed over the summer and my experience was just wonderful! I was barely there of course being at the beach, but the rooms were nice. Cleaning was wonderful. Breakfast was good!

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, Thank you for taking the time to provide us with your feedback. We are so happy you enjoyed your stay with us this summer and look forward to welcoming you back again next year!

"Friendly Excellent Service"

5
User 08/11/2018

All the staff were very Friendly . Stayed there In late October. Breakfast was great. Totally enhanced by Susan who was excellent and looked after everything like she owned the hotel. She even showed me how to prepare the Grits.

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, Thank you for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed your stay with us. We hope you got some warm days to enjoy by the outdoor pool and lazy river, or on the beach! We appreciate the wonderful comments about Susan, we are very lucky to have her. We hope to welcome you back soon!

"Best Western Minus!"

1
michaelao755, Lancaster, United States 07/11/2018

Upon arriving the desk clerk tried to convince us we were in the wrong place - should have listened - but then she found our reservation. The room - closet - was extremely small in a parking lot. Bed was not comfortable and furniture was very worn. Breakfast - maybe - was in the lobby. We were shocked that this hotel had the BW Plus designation as we have stayed in them many times and had come to depend on the status.

"Breakfast????"

4
Explorer30199170022, Orangeburg, South Carolina 06/11/2018

Stay in the Penthouse 2 queen bed suite. Room was comfortable and spacious. Loved the wrap around balcony. Room was nicely decorated with full kitchen. Living room and dining room had ocean front view balcony. So did the two bedroom. I really enjoyed my stay and this was one of the best rooms I have ever stayed in. Well worth the price. However the breakfast time on the weekend was 6:30 to 9:30 a bit too early for me on the weekend. Breakfast was sufficient, nothing to write home about but it was okay. We intentionally missed it the next morning. Not worth getting up for. Overall I would definitely stay here again.

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, Thank you for taking the time to provide us with your feedback. We are happy to hear that you enjoyed the penthouse, it is definitely one of our best rooms. We appreciate the feedback about breakfast as we are always looking for ways to change and improve our breakfast selection. We hope to welcome you back the next time you find yourself in Myrtle Beach!

"traveling to beaufort and myrtle beach"

4
SpringValleySid, spring valley 30/10/2018

decent property, right on Ocean Blvd. Convenient free on site parking and quite nice amenities, including fitness and business centers. Room amenities are in working order but dated. Appliances and tables need update. quite comfortable bed and nicely landscaped property. Do consider this property for your Grand strand jaunts.

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, Thank you for taking the time to provide us with your feedback. We truly appreciate your kind words and are glad to see that you enjoyed your stay. We hope to welcome you back soon!

"Our vacation"

5
User 26/10/2018

We are very impressed with our stay here & the breakfast is incredible Thank you Susan!! Even though it rained our whole trip we enjoyed ourselves Have always loved Myrtle Beach & plan on coming back & staying here

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hi Karen, Thank you for taking the time to provide us with your feedback. We're glad you enjoyed our hot breakfast buffet! We hope to welcome you back to Myrtle Beach when it's not raining so you can experience the outdoor pool and lazy river!

"Best Western Always Meets My Expectations"

5
Deborah M, United States 25/10/2018

The Grand Strand Inn and Suites is A++ The room was spectacular. We had an oceanfront amazing view, aesthetics of the room pleasing, bed was extremely comfortable, room was very clean. The staff are so friendly and cater to you, it is evident that their goal is to make your stay a memorable one. Susan's breakfast is fantastic! The food is excellent and plentiful. Susan offers you a helping hand and it is apparent she loves making your experience the best. Susan keeps the entire breakfast are clean and aesthetically pleasing. Thank you Best Western Plus Grand Stand Inn & Suites for making our short stay perfect! We will definitely be back!

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, Thank you for taking the time to provide us with your feedback, and thank you for your wonderful review!! We love to see such wonderful comments about our staff, we are very luck to have Susan here! We look forward to welcoming you back the next time you're in Myrtle Beach!

"Excellent"

5
User 25/10/2018

Stayed at the Best Western Plus Grand Stand. Beautiful clean room facing the ocean. Friendly staff in the lobby. Special mention to Susan for providing a wonderful breakfast! She was so helpful! Everything was neat and clean! Presentation was outstanding!!Thanks for teaching me about Grits!! I will forever eat them that way!!

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hi Brian, Thank you for providing us with your feedback. We're glad you enjoyed our hot breakfast buffet and that Susan was so memorable! We hope it was warm enough for you to enjoy the beach and pools as well!

"Beach front oasis"

4
conniet756, Woodbridge, Virginia 22/10/2018

Great view- pretty good amenities-beds were cozy and the place was a lot larger than we expected. There were people who smoked on their patio but being on the top floor, there was little we could do about it. We will definitely stay again for the view alone. They do however need to replace the living room carpet and furniture because it is stained very badly.

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hi Conniet756, Thank you for taking the time to provide us with your feedback. It sounds like you stayed in our oceanfront building and we're so happy you got to experience those views! We also hope you got to enjoy our hot breakfast buffet and indoor pool, if the weather wasn't quite warm enough for the outdoor pool. Thank you for your feedback regarding the carpet and furniture, we continue to add improvements and updates to our rooms to improve your experience and truly appreciate this feedback.

"Myrtle Beach Vacation"

4
avengeri, Lynbrook, New York 21/10/2018

Staff were very friendly and helpful. Outside apperance of the hotel is nice . Beautiful outdoor pool. Interior of rooms are dated and need to be updated. Beds were very comfortable. I would stay again if needed.

"Super place"

5
User 14/10/2018

This motel is the best place I have ever stayed at the beach. It is very clean, the staff is great and Madison was great on making our room up grade. The breakfast is great. can't say enough good things about this place the Best Western Grand Strand in I will be back soon. Thanks for a great stay.

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hi Bobby, Thank you for taking the time to provide us with your feedback! We are so happy to see you enjoyed your stay so much and truly look forward to welcoming you back the next time you're in Myrtle Beach!

"Family Reunion Ready"

4
Angela W, Columbia 08/10/2018

This Best Western worked very well for my family reunion. The cottages were great for gathering and other family activities. The front desk, cleaning and maintenance staff were very attentive and accommodating. We will return in the future!

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hi Angela, Thank you for taking the time to provide us with your feedback. We are delighted to see that you enjoyed your stay with us and that the cottages worked well for your family reunion! Though the cottages have full kitchens, we do hope you enjoyed our complimentary continental breakfast as well! We can't wait to welcome you and your family back again!

"Great"

5
debrasP5864PV, Petersburg, United States 02/10/2018

Always come here, clean friendly and good variety at breakfast. Two pools and the beach.Near attractions some walking distance. I recommend Damon's grill for dinner. View from room.stay away from KW restaurant.

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, Thank you for taking the time to provide us with your feedback. We are so happy to hear that you enjoyed your stay and always love to see our guests return! There are many wonderful restaurants in our area, but Damon's does have some beautiful views! We look forward to welcoming you back the next time you come to the beach!

"Definitely not a Best Western Plus Hotel"

3
flzdmpm03, Fort Myers, Florida 28/09/2018

Stopped here one nite on way home. Due to the recent hurricane was difficult getting around, but we already had reservation and was non refundable so we did finally get over to hotel. The hotel was beach front and we had a balcony which was nice after a long road trip. Hotel needs updating. Breakfasst room closed due to hurriicane damage, but I guess u could go over and get a take out package,...we did not. Damage to door on security lock. Lock replaced but damage not fixed on door. Carpet in bedroom need replacing...would suggest tile as it had a musty smell I am sure was due to people coming in from beach with wet feet. Would not stay again.

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, Thank you for taking the time to provide us with your feedback. We truly apologize for inconveniences you experienced with your staying following Hurricane Florence. We're happy to be fully back up and running now after making some repairs due to storm damage. We have shared your feedback with your staff and have since rectified these issues. We hope that you will give us another chance to provide you with a wonderful stay.

"Very Disappointing"

2
John D, Bradenton, Florida 10/09/2018

We were "put" here by the Holiday Inn Vacation Club people. I would not stay here if I was paying. Check in was very slow. Girl checking us in told us she would text us when our room was ready. Not. We stopped by and she could not get an answer from her own people if the room had been cleaned. Towels were not changed the next day. We had a 3 night 4 day package and we left a day early. Something on the mirror they couldn't remove. it was never cleaned. Never refilled the coffee. Beds were somewhat comfortable. Breakfast was good. Check out took forever. No one working the counter. Hotel is very worn out. And again this was brought to us by the Holiday Inn Vacation Club. What a bad experience for all.

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear John, Thank you for taking the time to provide us with your feedback. Guest satisfaction is the most important thing to us and we are truly disappointed to see that we fell short. We apologize for the inconveniences you experienced with housekeeping as well as the front desk, we have shared your comments with our staff to improve our guest satisfaction. Though you left early, we do hope you had the opportunity to enjoy the beautiful beach, located just feet from the hotel. We hope you will give us another chance to make things right the next time you find yourself in Myrtle Beach.

"Terrible"

1
infoU920DC, Baltimore, Maryland 28/08/2018

So where do I begin? Check in was good. Until we got to the room. I'm 6 months pregnant with a 11 month old. We were put on the second floor with ALOT of heavy luggage. Stoller and car seat. Stains on sheets. Maid never came and emptied our trash or gave new towels. They say ocean front but put me in a building across the street. Next to my door outside there was a heaping pile of stinky trash, since the maid never came it was never emptied for awhile and it stunk to walk out of my room. Came back from the board walk one night and there were paint buckets all over stairs. Unattended. And after me and my husband had to carry our son and stroller and purchased around it was definitely a hassle. Would not recommend at all

"Nice stay Aug 18"

4
John P, Niagara Falls 23/08/2018

Great stay, great location, helpful staff! Pool was good, nice to have the breakfast available. We stayed in a kitchenette which allowed us to walk over at lunch from the beach to eat. The view we had was great.

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, I am so happy to hear that you enjoyed your time with us here on the beach! I am glad to see that you were able to enjoy the pool, I hope you got some laps in at the lazy river as well! The hotel's location is very convenient for beach goers, no need to pack a lunch when you are steps from your room.I hope that if you come back to the Myrtle Beach area you come and stay with us again!

"Disappointed"

2
stylynn4u, Waldorf, Maryland 22/08/2018

Be aware that the hotel is split on both sides of the road. Only part of the hotel is on the beach side as indicated from the pictures. Most of the Hotel is on the other side of the road and the indoor pool and hot tub are on the beach side of the hotel. Be prepared to walk back and forth across the street to use the amenities. The stove was filthy with sand and the water pressure in the shower was very low. No problems with internet service.

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, Thank you for taking the time to let us know how we did and I apologize that we did not exceed your expectations. We do in fact have two buildings on the premises, one of which offers astounding views and a great opportunity to sit on your private balcony and watch the tide roll in! Also, as you mentioned just across the street we have our main building where you will find our breakfast area, outdoor heated pool and our lazy river. (a favorite among the kids) I will certainly look into the photos on our site and verify that the information part of our site states that we have multiple buildings. As for the water pressure and the stove, I have shared this with the team here and it has already been rectified. I hope that if you find yourself in Myrtle Beach that you give us another opportunity to make it right!

"A memorable week on the beach with the family"

5
User 21/08/2018

One of the best vacations our family has ever taken. The room was spotless and was serviced daily. The room attendants spoke to us daily to see if we needed anything. The front desk and breakfast staff were extremely friendly. Breakfast changed daily so there was always something different to choose from. The General Manager Garrett was at the hotel daily to greet guests and assisted when needed in any area. Lastly, the view from our room was unbelievable and we were only steps away from putting our feet in the ocean. Thank you all so much for a memorable week at your hotel.

"Don't do it"

2
3MG333, Colorado Springs, Colorado 14/08/2018

I purchased a suite for our anniversary and for the price, it is not worth the money. The toilet had yellow stains on the lid, the carpet was patched in, you can hear the people next door and their tv; so we got no sleep; you had to walk across the street for breakfast, the patio door was extremely hard to open. The staff were very polite and breakfast was good. We stayed one night out of 5 and checked into another hotel.

"Excellent staff & amenities"

5
User 12/08/2018

All of the staff members were friendly, efficient, and welcoming. The facility had both an indoor & outdoor pool & hot tub. The beach was right there. The a/c was thermostat controlled instead of one of those constantly blowing units that you can't adjust to your comfort level. The hotel rooms were not

Susanna S, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Margie, thank you for the 5 stars and review. We are thrilled that you enjoyed your stay with us, and are glad that you took advantage of both the indoor and outdoor pools. We hope to see you again next year. Cheers!

"Family vacation"

4
User 12/08/2018

Good breakfast. Susan attened to our needs, which made it a better breakfast. This place is close to the beach. It has a lazy river pool. My son loved it. It is a good experience. Reccomend it to famlies.

Susanna S, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Adriana, thank you for the 4 stars and review of the property. We are thrilled that you and your family enjoyed your stay with us. Our goal is to make every family member feel relaxed on vacation and we hope to see you again next year. Cheers!

"Good experience"

4
Tara G, Harrisburg, Pennsylvania 10/08/2018

Very convenient location. Room was clean upon arrival. Balcony overlooking the pool. Pool was nice and clean, not crowded. Front desk staff was courteous. Stove and refrigerator in the room is very convenient.

Susanna S, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Tara G, thank you for the 4 stars and detailed feedback. We are pleased that you enjoyed your stay with us, especially the pool, staff and guestroom. Our employees work hard to ensure that our guests are happy and appreciate the review. Cheers!

"Fun times"

5
owensrhonda21, Myrtle Beach, South Carolina 06/08/2018

We had an awesome time. The staff was so friendly and helpful. The room was terrific and the kiddos had a blast at the pool and lazy river. We walked over to the beach and even took advantage of the indoor pool. Vacation 2018 was a success. Thank you Garrett Smith and staff. See you next year

Susanna S, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear owensrhonda21, thank you for the 5 stars and review. We are pleased that you enjoyed your stay with us, especially the staff, both pools and beach. We appreciate the kind words and hope to see you next year!

"Close to the beach"

5
catalinbejan1, Varennes, Canada 06/08/2018

Close to the beach, good location in Myrtle Beach, great staff. pros : they don,t allow smoke on the balcony, so be aware if you are a smoker. They ask me that my revue has 200 characters but I'm not a writer so.....................................................................................................................................................................................................

"Excellent customer service!!!!"

4
User 05/08/2018

Mandy who was on staff when we arrived was a blessing!!!! She went above and beyond customer service to ensure that my fiance and I had a room even though we were there extremely early, 4:30 am early. We had just driven 10 hours moved my daughter into her apt and we were exhausted. The complimentary breakfast was very good. Fluffy scrambled eggs, Turkey sausage, Waffles, Danishes, grits, fresh fruits, yogurts delicious hot coffee???????? our room was very clean and comfortable! Parking accommodations were made easier because we had a 6 x 12 u-hal trailer attached to our vehicle.

"Sam and Reggie are Awesome!"

5
User 04/08/2018

Reggie was super great when we checked in and Sam took great care of us before we checked out. The room was clean, great, and more than what we expected. We loved every minute of our stay in Myrtle Beach. Thanks Best Western!

"Worst western"

1
User 04/08/2018

Tiny and crammed bathrooms and rooms. Annoying house service and crappy continental breakfast area. One and done.... I would never even consider coming back to one of these hotels even if it was free.

"Great from a far (pictures on the internet) but far from great. (actually being there)"

2
User 01/08/2018

Rooms were dirty for entire 7 day stay. Only reason bathroom was cleaned is because I did it. Piles of debris swept onto surrounding terraces from rooms but never picked up. Facility was more motel than hotel with dated and unkempt appearance. Housekeeping did next to nothing to keep room in order and when they did it was a poor job. Towels were in frequent short supply as well and the pool was dirty for the entire length of 7 day stay. The front desk girls were friendly and polite though so that was 1 redeeming feature but hardly enough to make up for all the deficiencies there. In all consciousness I could not/would not endorse this place to others. Perhaps it should be renamed "worst western" "bland strand"? While it wasn't awful it was really poorly kept/maintained and it showed. From rooms to grounds to pools it was NEVER really a clean facility. The mattresses were so soft (worn) that we were sleeping in a downhill position. Again, just another sign of aging and the lack of maintenance. Since I have nothing to compare it to, as this is my 1st stay in the area, I am judging it solely on what was seen and experienced. I have no idea what more $$$'s would have gotten us somewhere else so I rate this solely upon experiences and observation not on comparisons. The free breakfast was EXACTLY what I expected and was decent at best but patrons were crammed into a too small room like cattle at the slaughter pen. Had I had more time to research the area, I/we would probably have moved somewhere else as that was definitely my 1st inclination. Had the front desk girls not been so nice, there would be little positive to speak of but they are simply needle in the haystack where satisfaction is concerned. Give the place a face lift, hire competent housekeeping who actually want to keep house, clean the freaking pools or bulldoze it all down and start over. Either would suffice!

"Dirty Hotel"

1
User 31/07/2018

My husband and I decided to bring our 2 yr old son to Myrtle Beach for his birthday. We started staying at this hotel back in 2014 and loved it and continued to return in '15, '16 and again in '18. ROOM: We stayed in the oceanfront building and the room was the pits! When we first walked in, their was a pungent curry-type odor lingering in the room. Each and every time we entered the room, we got a strong whiff of the curry scent which was annoying. The carpet was dirty and the bottom of my husband's white socks turned black after walking around on the floor. The bathroom and kitchen floor didn't seem all that clean either. Massive amounts of ants were crawling around on the living room floor. Since we were going to the beach, I didn't think to bring socks for my toddler, so we had to search around town to find socks for him to wear around the room. The sofa had stains therefore we had to spread towels across the sofa to avoid my toddler coming in contact with the filth. When I lifted the cushion on the sofa, there were crumbs underneath the cushion which assures me the sheets had not been changed from the previous guests. I found long pieces of hair in and around the bathtub. The shower curtain looked to have had mold around the bottom. Mosquitoes were flying around the bedroom. The walls in the living room had brown splatters of what could have been dried up BBQ sauce, ketchup, even poop (I don't know) which had never been wiped clean. One night I left my hair scarf in the bathroom on the sink. When I got up the next morning to use the bathroom, a roach has crawling in my scarf. Even though I was totally grossed out, as I hate bugs, I was quick enough to get a picture of the roach before it got away. POOLS: When we arrived, our room was not ready, so the front desk suggested we change into our swimwear and relax at the pool until the room was ready. We went to the indoor pool room to use the bathrooms to change. Neither bathroom was clean. The smell of the indoor pool reeked of so much chlorine that it was difficult to breath. The outdoor pool was filthy: cloudy, full of hair, sand, dirt, tree buds and debris that couldn't be identified, especially around the perimeter of the pool. The hot tub was even worse, as the water looked brown. SERVICE: Overall, the staff seemed nice. On day one, after we exited the pool and checked into our room, we wanted to shower, however there were no wash clothes in the bathroom. I called the front desk and they sent someone over to deliver the washcloths. When I opened the door, a women was standing at the door with the washcloths--her hands looked like they were soiled with dirt. There were so much dirt on her hands that smears of the dirt were on a couple of the washcloths. So we had to use the cloths that were in between the top and bottom to avoid her germs. It upset me because I had my 2 year old who I had to bathe. EXPERIENCE: We had planned this trip a few months in advance for my son's birthday as he loves the water. I was totally disappointed at the quality of this hotel. During the entire stay, I always felt like something was crawling on me and always felt itchy all over until we left the room. Whenever we would arrive back to our room, the same uncomfortable feeling would resurface. Upon discharge, I spoke to management about my concerns and showed them the pictures of the roach in my hair garment. They were nice enough to reimburse me one night's room fee. Even the staff at the front desk told me they had been getting a lot of similar complaints from customers. The staff member was totally grossed out by the pictures I showed her of the roach. We were only booked for 3 nights so I didn't want to go thru the hassle of repacking and finding another hotel, but now I wish I had, especially after exposing my toddler to the conditions of the facility. Unsurprisingly, while I was complaining at the front desk, another customer who had just gotten there was checking out 3 days early. I will NEVER in my life stay here again.

"Penthouse nightmare"

2
Tonymb2011, Syracuse, New York 29/07/2018

We Reserved the 3br 2 ba oceanfront penthouse 5 weeks early to our arrival. 1 week prior I received a phone call from the hotel telling me my reservation was modified from the 3br/ 2ba to a 2br/1ba. Needless to say I was completely frustrated and unfortunately with only 1 week notice it was too late to find another location. Upon arrival my room wasn't ready at check in. Shower curtain and rod were missing. The Carpet, drapes and walls were dirty along with 2 lights that didn't work. Midway through the week we came back to the Penthouse to find construction being finished on the newly separated 1br side. Nothing like a hammer drill during your stay to make you happy. The couple renting the 1br side ,which was basically an adjoining room, said you could hear everything from our side. From that time on we had to be extra quiet as to not disturb our neighbors ????. Hotel was way under stafffed, pools were dirty and excercise room needs a facelift. Only positives were the location and view of the oceanfront penthouse plus daily breakfast. We had stayed here 3 years ago and had a very happy experience but unfortunately not the case this time. If you don't mind a semi clean room, shared not private balcony and adjoining room where you need to keep quiet not to disturb your neighbor this might be the place for you.

BestWesternHotels, Corporate at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Well below expectations"

2
Steven M, Huntersville, North Carolina 28/07/2018

Shower curtain was missing. Bathroom faucet was loose and turned sideways. The room had a musty smell to it. In general the room was not as clean as I am accustomed to at other Best Western Hotels. During the night there was a noise over our heads that sounded like a dumpster being dragged on concrete. The front desk staff were helpful & friendly & immediately brought us a shower curtain. Best Western sent us an email while we were enroute to the hotel. When we hit the view hotel button & hit directions, it sent us to a different Best Western location in North Myrtle Beach. Very frustrating trip.

BestWesternHotels, Corporate at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Great location"

4
sjeffcoat56, Saint Matthews 26/07/2018

Great location, walking distance to the beach. Saw new management walking around and it was needed, pool was dirty first day, cleaned the second, lazy river was not working. Breakfast was good but extremely crowded as the area is way to small, also ran out of eggs the second day...Would stay here again and I think the new management will have it up to par.

"Now hiring?"

3
User 26/07/2018

This was our first trip to MB. We use Best Western a lot so we felt very comfortable with our reservation. We were so disappointed that the lazy river wasn't functional. The room was nice when we checked in, but the next day housekeeping made the beds ( very sloppy) only. The following day they made 1 of 2 beds, very sloppy. At NO time did they refill shampoo/ soap, conditioner samples, we had to go ask for them. We weren't given new liners for the ice bucket, we didn't get new cups for the bathroom. Literally nothing was done except bringing a few towels & throwing the covers on the bed. There was trash laying around the motel, the pool was dirty, see photos. The weight machine has a grip that is unsafe, needed replacing ASAP. We went to the indoor pool across the street, but it smelled so heavily of chlorine that the maintenance man was trying to get windows open. Our eyes started burning & watering, & I began having difficulty breathing. We left without even getting in. On the positive note, breakfast was quite good. Staff were generally helpful & friendly. Probably will stay somewhere else next time though.

"Quick Summer Vacay"

5
User 25/07/2018

Stayed at the Best Western Plus Grand Strand for a long weekend in June. It is an older hotel, but has been well maintained. The room was two bedrooms and two bathrooms for a very reasonable rate. Right across from the ocean. Beds were very comfortable. AIr conditioning controls in each room, kept us very comfortable in the heat of summer. Would recommend and plan to go back!

"2 overall - 1 for the property; 4 for the staff"

2
carolinasunshine13, charlotte, nc 24/07/2018

Decided on a last minute trip to the strand and did not want to pay exorbitant fees, so we decided to give this place a try. Booked the three bedroom cottage. While it is a nice room (decor; design) with ample space, it was disgusting. There was a dead bug on one couch, dirt/crumbs on the floor under the dining table, stains on the couches, stains on the carpet in the living room, and the wall had stains, streaks, etc. In turn, the coffee table in the living room was full of scuff marks, scratches, dent. Terrible quality that they should not expect anyone to stay in. Called the front desk to complain. Per the staff, there were no similar rooms to place us in, but they did send housekeeping over almost immediately. At that time, we just decided to leave as the first impression was now a lasting impression and no amount of cleaning would change our impression. The property has four buildings. One oceanfront building across the street. Separate cottages behind the main building, and two additional buildings. If you are making reservations, verify which building you will be in as not all of the buildings have elevator access and you make have to climb two or three stories of stairs with luggage, etc. The breakfast room is in the lobby area. The floors in there were recently mopped, but the dirt in the grout of the tile is jet black, so they still look dirty. Staff are very polite and did not give us any challenge when we opted to leave.

"Not happy"

2
gworle904434, McDonough, Georgia 23/07/2018

Family trip was not happy.room Bathroom was dirty and the sink was stopped up.The kitchen sink nozzle was broken. The front desk staff was nice and breakfast was good. I wish my family was on the same floor. Overall the hotel lack fun.

BestWesternHotels, Corporate at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Awful place to stay-don't waste your time!!!"

1
Woahbilly, Concord, North Carolina 19/07/2018

I have stayed at this hotel 4 times. I have given it 5 star reviews twice in the past (2013 & 2016). It USED to be a great place to stay. Not anymore. My daughter was to sleep in the pull out couch. We got back late from a fun day and when we looked for linens for the couch, there were none in the room. Upon calling the front desk, we were told we had to pick them up. The mistake was made by staff, yet we were forced to leave the room late, cross a major street and come back just to get bed linens for my daughter. Really unprofessional. The AC was loud and screechy. Our room was right next to the main doorway and the pull out couch was right next to the door, thus keeping my daughter up all night. Ridiculous. Not to mention the loud and ruse visitors at the hotel next door, the Viking. We made sure front desk staff knew how upset we were and that we will never be coming back. What a shame.

"Get me Outta Here. Res.7/16 to 7/19. Left 7/17"

1
jpurch2, Walterboro, South Carolina 17/07/2018

Check in: Front Desk Floor Filthy. Scary First impression. Receptionist was great and juggled call, problems, & check in. Room was clean. Parking, tight and right up to room door. 2 chair patio, in my case overlooked the open door pump house for pool. Rocking chair stolen within 15 minutes after sitting in it. All 1st floor rooms can sit in front of their cars. Jacuzzi in building by beach, had brown, cold water. They said kids were did it, but it wasn't closed. Outside walk way lights were not secured and sideways. Overall Maintenance is a big problem. I feel this facility is totally understaffed. Exercise room had powder on floor for two days. Never cleaned. Breakfast area was too small. Scrambled eggs were salty. I called G.Western Customer Service, and they assisted me on being able to leave with a refund for the two unused days. The front desk handled the refund with no problem. I have stayed at other Great Western Plus motels and have been satisfied. This one, the few people that work there do the best they can.

"Oceanfront Efficiency was great!"

4
Lisa R, Johnstown, New York 15/07/2018

The oceanfront condos are very nice. Beds are comfortable, rooms clean, service was great. Friendly staff, good breakfast each day, great location, quiet, awesome oceanfront view and balcony is very nice as well. We are very pleased with our stay!!

"Where to start as another reviewer wrote..."

1
mrswilson2018, Montreal, Canada 11/07/2018

Choose another place. Arrival to hotel and a cleaning lady stopped us as we entered our room beach side, to say she just needed to mop the floors. Their version of mopping the ceramic floor was dumping a small water bottle of a bleach mixture on the middle of the floor and wiping with what looked like a towel over a flat mop. Only the runway of the room was done. The bathroom smelled of urine like in public washrooms. No one came the next day to clean or pick up towels. We were 4 in the room. Had to go to front desk across the street to get towels and toilet paper. The toilet ran, needed to fiddle with the handle only to have it end up in our hand. Had to flush manually. After seeing how the cleaning was done, I didn't bother to call maintenance. Viking motel next door was loud and even had the cops one night. Dead cockroach in hallway and outside on patio. People fed birds on back patio. I shared my disappointment to the evening attendant, think it was Betty-Ann. She thanked me for sharing my comments but didn't ask for specifics, as if it is the usual daily comment. Another lady was there for towels and asked for two days worth so she wouldn't have to return. Pool at main hotel was foggy and lazy pool not functioning. Breakfast area right next to check in desk. Did NOT enjoy the stay. Not as description and no service for $. Go somewhere else.

"Could be a lot more but previous owner sold out Feb. 2018."

1
patrickfU8593DH, Charlotte, North Carolina 10/07/2018

I reviewed this hotel last year and hate to say it, getting much worse! Where do I start?? -MOST OF THE STAFF QUIT AFTER BEING BOUGHT OUT, SO THINGS ARE BEING PATCHED RATHER THAN FIXED. -Jack the owner sold it back to Best Western, SHAME ON BEST WESTERN NOT DOING THE RIGHT THINGS! -Painted over stairs leading up to 4th floor, they were black and rusted, painted white to disguise, BUT actually if you look underneath, the bottom of the stairs has cracked and been like this now for 2 years that I know of. -Lazy river pump went out, and I was fed lies about that they had the $5,000 motor but just had to get it put in, NEVER HAPPENED THE WEEK I WAS THERE! -Cold Food, SAME FOOD at breakfast, never changed food selection, I like coffee, but they watered down theres -Duck taped the closet door metal bracket in my room, 1123 everytime I wanted to close it, the metal bracket would have to be moved up to catch magnet. -Has 1 maintenance person for entire property -No security -Still had to pay hotel fees after booking through cheaphotels.com -they do not clean the rooms unless you request it and you may wait all day (not enough staff) -flooring cracking on exercise room balcony underside, can see from pool area better. -Pools dirty and not being cleaned properly, lights in pool did not work and were not screwed in properly, wouldnt this be a shock hazard!! -Only saw they check the PH balance of the pool water 1 time while there -IF YOU PLAN ON GOING TO THIS BEST WESTERN, MAY WANT TO SPEND YOUR MONEY SOMEWHERE ELSE, THIS HOTEL DOES NOT HAVE YOUR BEST INTEREST AT HEART!

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 843-448-1461. Sincerely, Garrett Smith General Manager Best Western Plus Grand Strand Inn & Suites

"Perfect Stay, Great Price, The Best Staff"

5
Sean148, NEW BEDFORD 05/07/2018

This is not your father's old Best Western. This property had everything. Two buildings, one right on the ocean, the other across the street, both spotless with great views. indoor and outdoor pools, hot tub, great breakfast. The staff was the best I have ever seen in any hotel. Especially Amanda, the Operations Manager, who seemed to work day and night and constantly was hustling all over the place. One night before leaving she jumped into the pool with her clothes on to make one final repair before leaving for the night. That's dedication. All of the cleaning staff were extremely friendly and did everything to make your stay comfortable with a smile on their face and happy to chat for a minute. What I expected when we arrived was a standard room with two queen beds. Upon opening the door I saw only the one bed so I went back to the office and said we only had the one bed. The woman said to go into the room, all the way into the room. There was a completely separate bedroom in the back with another queen bed plus a kitchenette in between. I was amazed that we had a suite. Evidently all of their rooms are set up that way. The bathroom, kitchen, ac, beds and decor were very nice. There were a total of three comfortable sitting chairs along with the kitchen table with 4 chairs. The hotel we stayed in was the one across the street from the ocean but we still had a view. All rooms have a balcony and our first floor suite had two chairs and a small table in front of our room. The pool area was beautiful with plenty of chairs/tables and loungers. The pool was a nice big size and was heated. Overall as to my shock factor I just could not believe the value you receive with a full hot breakfast every morning, eggs, sausage, waffles, pancakes, fruits. I could not recommend any higher a place to stay that is reasonable, beach access, and with such a great staff. Thanks to all to making our stay so perfect!!!

"Disappointed!!!!!"

1
User 04/07/2018

This was our first time staying at a Best Western and may never stay at another one again .We visited Myrtle Beach Monday June 25 -Thursday June 29. Got an oceanfront room on the 3rd floor. Late Monday night we found ROACHES in our kitchenette cabiinets and closet. We bagged one of the roaches and went directly to the office across the road. We did get placed in another room which had a king size bed and they had to provide a rollaway .It was a tight fit for 4 people. We then got moved a second time to one of their cottages for the remainder of our stay. We were very disappointed that we did not get to stay along the ocean. We drove 14 hours to get to Myrtle Beach. I would give the hotel staff a 5 for dealing with the situation. I am hoping the Health Department knows about the situation because I think the entire place needs to be fumigated. We would never stay her again. Also the indoor pool and whirlpool were very cloudy looking because of all the sand on the bottom. YUCK!!! If you stay here make sure you check the room before you bring your luggage in.

"Great everything!"

5
User 30/06/2018

Madison at the front desk was tremendous. So helpful. We had a wonderful stay. We could not ask for a better visit. Specifically, the location to a Walmart was ideal and just overall location was fantastkc. We will be sure to visit again.

"Not a plus!"

2
Kimberly W, White Rock, Canada 18/06/2018

Stayed at this Best Western Plus 3 nights to see Myrtle Beach area before going on a cruise from Charleston. This is a sad motel. Yes, it is a motel as opposed to what we are normally used to with Best Western Plus hotels. It seems to be something from the 60's that has been renovated. We had a room with double beds. The beds were comfortable as they usually are at BWP and the bedding was good. The room itself was very tired and dirty-looking. Our balcony from the back of the unit looked out into the parking lot/pool area which is right on the Main Street. There were ducks swimming in the pool one morning. The bathroom tap leaked a bit and the water dripped into the floor by the toilet, so we had to keep a towel there. The bathroom had one little glass shelf for toiletries. The screws were loose so it tilted forward and it seemed items put there might slide off. I wedged something in the anchor area to level it somewhat. Just an unpleasant place to stay and it's not on the beach, which is what we thought. There are other BW units across the main street that are on the beach. The fact that they call this a BW Plus is misleading. Our unit was on the second floor and it had stairs only - no elevator. The breakfast was bad and really not edible. The evenings were very noisy with motorcycles and cars coming and going at all hours. Just not what we're used to with Best Western. Very disappointing.

Susanna S, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Kimberly, thank you for taking the time to review the property. We are sad to see that you did not enjoy your stay with us. This property is under brand new management and I will share your review with the entire management team so that we may improve the guest experience. Again, thank you for the feedback.

"Nice little spot"

4
Raven V, Winston Salem, North Carolina 17/06/2018

After a short search of local places, for an impromptu trip, we happened across this spot. It was nice, not too expensive and not a dump either. Too many in this area are horrible compared to the pictures, but we were pleasantly surprised. The only thing we would offer others is this, there are 2 different parts of the hotel. One is directly on the beach, the other is across Ocean Blvd. Check in is done at the one OFF the beach, hopefully this will help some people.

"Good Place to stay on the beach."

4
williamrW2195XY, Columbia, United States 06/06/2018

Rooms are average rooms, location is great if you enjoy the beach. Staff was very friendly and helpful. Morning breakfast was nice after a morning walk on the beach. This was a good value for the location. Would stay again next time we visit the beach.

"Just ok"

3
sexesincere, Chattanooga, Tennessee 03/06/2018

Family vacation. Rooms was small but it served the purpose. It had a full refrigerator with whole stove/dishes/silverware. I would have preferred a balcony. Pool was nice Beach was awesome;walking distance. Close to all attractions

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello, Thank you for providing your commentary on your stay. I hope that if you come back you take the opportunity to stay in one of our ocean front rooms with a balcony where you can soak in the great views. Of course as you mentioned, we are very close to all of the attractions that Myrtle Beach has to offer, I hope you got to check out the Sky Wheel!

"Nice accomodations"

5
susanmichel, Seaford, Delaware 29/05/2018

Very Satisfied with the room. Was surprised to find a kitchen area, which we utilized. Front desk was friendly. My husband said the breakfast area was a little to crowded, he went and got our food and brought it back to our room.

"Mother & Friends"

4
User 29/05/2018

Staff was helpful and nice, breakfast was great. the rooms were spacious and clean tv didn't work on all channels but the wifi connectivity was good enjoyed our stay and although we didn't use the pool - the pool area was clean

"Great service."

3
fla352boy69, Detroit, Michigan 28/05/2018

Mandy the girl at the desk, Is awesome! Very nice,friendly and very knowledgeable with the area. Got what i needed right away. Nice pool with small lazy river. Right on the ocean. Clean rooms. Good amenities.

"***********UPDATED REVIEW********** IF YOU ARE RETIRED READ OUR updated review before you spend a dime."

1
Kevin T, London, Canada 27/05/2018

***********UPDATED REVIEW********** IF YOU ARE RETIRED READ OUR updated review before you spend a dime. NEW MANAGEMENT makes this a 1 star hotel. Many of you will be familiar with the Bates Motel from the movie "Psycho" Under the new owners Best Western Grand Strand has become the "Bate and switch" motel . During our original stay in March 2018 we had such a good time we booked our March 2019 vacation for the 2 bedroom unit directly above the lobby. Staff members Mandy and General Manager Lori were kind enough to show us this one of a kind room. General Manager Lori took our deposit and promised to send us a confirmation showing the extended stay rate she quoted us. After several weeks of waiting for the confirmation I got curious and looked on the Best Western site and see our room is being offered as available for the time we have it booked. I can tell it is the room we booked because it is the only room like it at Best Western Grand Strand. I contact the hotel on May 16/17 and speak to Micheal from the front desk. He explains the hotel is under new ownership, and General Manager Lori who we made our booking/deposit with is no longer there. He further explains that the new owners are using images from this one of a kind room for multiple rooms....rooms that are nothing like the one of a kind room we booked. Micheal promises the issue will be corrected and we will be emailed an updated confirmation showing our deposit & correct room rate by the end of that day . Of course they never sent it . May 18 I contact the hotel again and the only thing I got was the run around. They even inform me that the deposit they tookis NOT REFUNDABLE . Yes that's right they took a deposit 12 months in advance and claim it can't be refunded. To be clear they took a deposit from us and are also offering the same room as available online. Finally I contact Best Western Customer Service on May 20 2018. The gentleman I spoke with was able to confirm the hotel had listed the room we had booked. He also confirmed that Best Western Grand Strand was using pictures of one room to advertise multiple rooms that were totally different. Best Western Customer Service tells me they will contact the hotel on my behalf and is giving them 7 days to contact me. Today is day 7 and they have never contacted me. They have however kept our deposit. Maybe the new owners aren't making enough money and need to keep money from retired people. MY ORIGINAL REVIEW : We had a great time at Best Western Plus Grand Strand Inn & Suites. We originally made a reservation for 5 nights. We had such a great time ended up staying for 11 nights. Our Ocean front room was right on the beach. Dolphins in the surf every day. Great breakfast, super clean rooms. Private Balcony with 2 rocking chairs. Sunrise over the Atlantic Ocean every morning. Next years vacation is already booked! Our Thanks to Lori and her entire team.

Garrett S, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Hello Kevin, I wanted to let you know that we do see your reservation and it is in the room that you had requested. Though we are making changes to our site it does not have any effect on the status of your reservation. I apologize that no one go in touch with you in regards to your reservation I would be more than happy to discuss the status of your future reservation if you just give me a call at 843.448.1461. Thanks,

"Bike week"

4
whitesidesl, Roanoke, Virginia 27/05/2018

Very happpy with the stay! We have allready made reservations at the same location. Cant wait to do this again. Staff was excelant and professional. The room was clean with all the ammenities. The breakfast was very good'

"Our go to place to stay in Myrtle Beach."

5
User 24/05/2018

For the past 6 years we have been coming here while visiting my elderly parents. We can always count on this hotel to deliver consistent great service and accommodations. We look forward to staying here every time we visit Myrtle Beach.

"Loved it"

5
kimmy26fm, Newberry, South Carolina 06/05/2018

Love this place the price is a lil more tban normally I can afford being a single mom with 3 children but I enjoyed and cherished my time with my girls Hope to maybe come back and visit again one day maybe ic discounted I can get the oceanview rooms next but Kids loved the whole trip thanks for makeing us feel so welcomed.

Susanna S, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear kimmyfm, thank you kindly for the 5 stars and input. We are thrilled that you enjoyed your stay with us and hope to see you again. Cheers!

"Golf trip"

4
User 27/04/2018

Staff was friendly! Room was nice! Bed was comfortable! Never had an issue with finding a parking spot. Breakfast was filling and handy to have at the hotel! Seating area seemed small, but was never crowded to make it uncomfortable! I'd stay here again!

Susanna S, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear xplormt, Thank you for the 4 star review and comments. We are pleased that you enjoyed your stay, especially the staff, breakfast and bed. We are sorry to hear that you had trouble finding a parking spot. We appreciate your feedback and hope to see you again.

"Myrtle Beach"

3
krsu2018, Helsingborg, Sweden 23/04/2018

Most was standard ok, but the cleaning could have been better. Breakfast area was small and no seats during peak hours. The breakfast was good, especially the waffles with syrup. It was to cold to use the pool area, but it looked allright.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your taking the time to write about us on line. We are working harder than ever to be the best in town and hope we get another chance to provide you with the superior experience you and all our guests deserve.

"Best Western Plus Grand"

5
Mark M, Fredericksburg, Virginia 17/04/2018

Very excellent for the price. Comfortable rooms with kitchenette. Rooms have refrigerator, stove, microwave and small table for eating. Table and chairs outside room for sitting. The shower was great. TV channels are average. Their is two sections. One across the street has indoor pool and jacuzzi. Very nice. Main side has outdoor heated pool and jacuzzi. A small lazy river is next to the outdoor pool. They serve daily breakfast. One of the best I have had at a hotel. Biscuits and gravy, scrambled eggs, sausage, waffles, pancakes, grits, different breads, muffins, bagels, three types of juices, yogurt, hot coffee (decaf/regular) cereal and milk. Just to name a few items. It was better than the German food I bought the night before. The staff and management are very polite and professional. Free parking and good free WiFi. Very good deal for the price. You won't go wrong staying here. Enjoy.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are grateful for your patronage and your kind, detailed review. Thanks for choosing to stay with us and please know we value your feedback.

"Great location"

4
Lui9i64, Chicago, Illinois 16/04/2018

Extremely happy I picked this hotel. The location is very close to restaurants and right on the beach. The rooms were very clean, the breakfast was plentiful. You can easily walk to the many attractions in the area.

Susanna S, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Lui9i64, thank you for taking the time to review the hotel. We are pleased that you enjoyed your stay. especially the location, guestrooms and breakfast. We hope to see you again in the future. Cheers!

"No frills motel, comfy stay"

4
User 15/04/2018

First off I didn't stay in the water front portion so I can't review that part. If you book here there's two separate buildings. One on the waterfront with suites and across the road which is your basic motel. And that's exactly what it is. Basic motel, we had a one bed room which had a queen. The room we had was really small. It did have one of those small full size fridges which was nice, rv size stove, small counter space, flat screen with basic cable, a chair, small bathroom, etc, really the room we had was about the size of a larger rv. That's about my only complaint. We felt stuffed, even carrying my luggage to the room, they had mini tables and chairs blocking the walkways to the room, but overall bed was clean and comfy pillows, shower was clean, decor was a little dated but I don't care about that. They had a decent breakfast buffet with standard hot waffles, eggs, cinnamon rolls etc etc, price was a little more that what I would've like to spend, but expect that in the warm months on weekends, they do have a small outdoor pool and lazy river in the motel part and across the road at other building they have the indoor pool, which you can access. So if you're looking for a no frills basic place this is it.

Susanna S, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear Travis P. thank you for taking the time to review the property. We are pleased that you provided us with great detail, as we take our guest input very seriously. We understand that you ran into some issues, and will share your review with the entire staff so that we may improve. We appreciate it. As of last week the property is under new ownership and we hope to improve the guest experience. Again, thanks!

"Great Hotel."

5
EagleSticks1991, Myrtle Beach, South Carolina 15/04/2018

I only stay at Best Westerns. The properties are always great. They are priced well. Beds are always comfortable. The staff is always courteous and helpful. This was another successful and wonderful stay. Oh and the points never expire! Thanks Best Western!

Susanna S, Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Dear EagleSticks1991, thank you kindly for the feedback. We are happy to see that you enjoy staying at Best Western properties, including ours. You are right, the properties are great and the reward system is well liked by our guests. Come back soon, okay?

"Great view"

4
User 08/04/2018

We stayed in the oceanfront part of this property. First night we had a one bedroom suite the second we were moved to an oceanfront King room with kitchenette. This room was less expensive, but actually a better room with a bigger window, table and chair set and bigger view. If I were to stay again I would pick this option.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for picking us as your option this time--and we do hope you come back and honor us by choosing to stay again. We appreciate your on-line review and feedback.

"Nice, In-expensive place close to the beach"

5
User 02/04/2018

This hotel has 2 buildings in either side of Ocean Blvd. with one directly on the beach. We stayed in the older building across Ocean Blvd. The hotel staff was very friendly and helpful with dining recommendations. The typical free breakfast was quite good and offered both gluten and dairy free options on request. The gluten free bagels came warm and individually wrapped. The location is close to the beach but a good ways south of the boardwalk.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for providing us with feedback and for reviewing your stay on line. We hope you honor us by choosing to stay with us again in the future.

"Old but clean"

4
stewart_mchugh, Newport, Rhode Island 01/04/2018

This motel complex is a part of the Best Western Plus franchise. The staff were the highlight, very friendly and efficient. The rooms were old but clean and decked out with modern needs like A/C. The TV was analog but worked well. The breakfast was the standard fare that ‘breakfast included' gets you, definitely nothing to boast about. Parking is painful. The motel has about 10 spots in the cul-de-sac of the facility, but the other spots are in the street around the outside. In an area that is frequented by those at the lower end of the socio-economic scale I was always concerned about my hire cars safety. There are a lot of people just ‘hanging around' when your coming and going. I'd be less likely to stay here if I had children with me. The accommodation is NOT on the beach, it is one street back.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
We thank you for writing about your stay in our Main Building--across the street from the beach and our Oceanfront Building. We have twenty (20) types of rooms spread between them, including cottages behind our Main Building, and penthouses in both locations. Your feedback is welcome--and informative--and it will help us to best serve our guests. We will make improvements and changes. We work hard every day to provide the best in accommodation and service and we sincerely hope we get another chance to provide you with our best, the best in Myrtle Beach.

"Great Value"

5
User 28/03/2018

We went to MB on the spur of the moment for a 3 day mini vacation. Booked a room at this hotel and to be honest I was not impressed when we pulled up. I typically do not stay in hotels with room doors on the outside. The staff was very warm and accommodating. They seemed to enjoy their job and took it seriously. Very good customer service!!!!! The room was clean and well lit. It was a king room with a seperate sitting area with a pull out sofa. Great experience and great price. Clean quiet great CS what else could you ask for!!

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your kind words. They mean a lot to us and will motivate us even more to do what we try to do every day: provide the best in accommodation and service to every guest. We thank you for taking the time to post on line and hope you choose to stay with us again.

"Slightly disappointed "

3
Kenmarsam, Pueblo, Colorado 25/03/2018

When we booked this hotel it appeared the hotel was on the beach. Well part of it is. The other part is across the street with no view of the beach. If you want the view of the beach the rooms are considerably more expensive. We were not aware of that at the time. The rooms are small and the a/c unit would only put out cold air I couldn't get it to heat as the temperatures were cold the week we were there. The bedding was quite light weight. I definitely wouldn't stay here again.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
We have twenty (20) types of rooms, spread over two buildings--an Oceanfront Building and our Main Building, directly across the street from the beach--and also have free-standing cottages as well. We have made certain we accurately show our offerrings on line, where pictures and descriptions of all are available at many forums and sites. But we truly regret your disappointment, because we want to provide the very best in accommodation and service to all who honor us by choosing to stay at our property. Thanks for providing us with feedback, and rest assured the other issues you encountered have been taken care of.

"Overall...not a great experience!"

2
User 24/03/2018

Checked in...the guy at the desk was so rude! He said I owed way more than I should have, over $100 more. I had to cancel the 2nd night due to that. I called management, someone from the hotel changed my reservation without my knowledge, weeks after I made the reservation. Room smelled moldy, kinda musty.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
We want all our guests to have a great stay overall and will use your feedback to work even harder to make sure we do just that. Rest assured all you encountered has been investigated and forever fixed. We hope we get another chance to show you how good we are and to provide you with the superior experience you and all our valued guests deserve.

"Great Location when in the right building"

4
Lonesome_Sparrow, Stuttgart, Germany 22/03/2018

Spent two nights on my vacation trip through 3 southern states. 3rd Hotel, the best so far. Plenty of space for one person, with full kitchen (but not used). Waterfront, 5th floor, great view with the sun's morning greetings. Staff very friendly, breakfast adequate. Some minus things: - Guest Direcory quote: " 27. Dry Cleaning / Professional Laundry Available" But when I went to the reception with the appropriate bag (was in room) the I was told that this has been terminated but I could use washing mashines and dryers in the buildings. Proposal: strike through this sentence in the directory! - Office Chair way too low, could not be set higher, had to use alternate but less comfortable chair for doing stuff on the laptop - adventurous (because unstable) toilet seat

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate the candor and detail of your review, and promise to address the issues you encountered and pointed out for us. Your feedback will help us to get better. We aim to provide the best in accommodation and service, without exception or excuse, in all our twenty (20) types of rooms, in both our Oceanfront and Main Buildings. We truly thank you for posting on line.

"Guest "

4
44conniem, Allentown, Pennsylvania 18/03/2018

Staff is super. Front desk, the breakfast staff and housekeeping phenomenal. I would give a five star but..The rooms were very clean and nice but mine had an odor of old stuffy smoke. Also the indoor pool was not great and didn't even use it.. the outdoor pool and hot tub not heated. Couldn't use them either too cold

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for reviewing us on line. Your feedback is important to us, and is necessary to keep us working toward our goal of being the best. We hope you choose to stay with us again.

"3 bedroom Cottage"

5
User 12/03/2018

We stayed in the 3 bedroom cottage, which was like a mini house, it had a living room, dining room,two bathrooms and three bedrooms. The two king bedrooms shared a bathroom area with both a bathtub and shower with two separate vanity areas.There was also a full kitchen with all required cooking equipment, and utensils in the cottage. The wifi access was amazing across the entire complex. Our stay included breakfast which offered several options, such as fruits, yogurt, waffles, scrambled eggs, bacon, sausage or ham, juices as well as hot beverages. We also went to the heated pool and enjoyed ourselves immensely. I could not find anything to complain about other than we were arriving later than expected and no one answered their landline at all it appears that there maybe a fault on the line. I would stay there again.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
We thank you for choosing us and for taking the time to write an on-line review. Above all else, we are glad you enjoyed your stay and accommodations. Thanks for your kind words.

"Family birthday vac!"

5
christinajacobs38, Columbia, South Carolina 12/03/2018

Excellent staff and overall experience. Kids and family had fun. Parking tight. Rooms w balcony had a perfect view. Breakfast was great a variety of foods and bag breakfast if someone in your room doesn't want to get up

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your taking the time to review us and your stay on line. We hope we get to welcome you back--hopefully soon--and thank you for spending such an important event at our property.

"Get the Penthouse suite!!!!!!!"

5
User 11/03/2018

Ok, we originally booked a condo somewhere else. After driving 8 hours, we had to leave immediately and this was the only place that was available last minute. I can't speak for the rest of the rooms but the 2 bedroom Penthouse Suite was AMAZING!!! The checkin process was a bit of a headache because our room wasn't ready on time BUT the head maid (I believe her name was Karen) went above and beyond to make sure we were taken care of! I never knew Best Western has private penthouse suites and this one is definitely worth it! You would think you were at a very upscale hotel! It is at the top of the building and there are only 2 available. This particular suite has a partial view of the ocean and a full wall glass window to view outside. The other suite was vacant so we literally had the entire top floor to ourselves for most of our stay. Even when another family checked in, it didn't matter because they were on their side and we were on ours. We were able to watch our older son in the pool from the private balcony and didn't have to deal with noise from the other guests because no one else was allowed on the top floor besides the cleaning service (This is perfect if you are like us and love your privacy!) My family enjoyed everything about this suite. It is very newly renovated and beautiful! We were able to cook some of our own meals in the fully stocked kitchen. All we needed was groceries, everything else we needed to prepare our food was readily available. It's located close to a lot of activities. There are 2 pools that we enjoyed and free breakfast thats has a large variety of food to make everyone happy. My guys loved making fresh waffles every morning! Overall, I would definitely stay in the 2 bedroom penthouse suite again and highly recommend it!

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for your detailed review. We hope you choose to stay with us again. Your kind words mean a lot to us and will surely help others looking to make a choice about where to stay. We hope you come back again soon.

"Two years in a row and they never fail"

5
DebbieBloomfield, Bloomfield, IN 08/03/2018

This is my second year now staying at this hotel for my sons Cal Ripken baseball experience. Staff is always very friendly and go out of their way to make you feel welcome. Breakfast is great with a different variety. The biscuits and gravy are great and one of my favorites. Room is a little outdated but very clean. Well worth the amount that we paid.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
We're grateful for your spending your second year in a row with us, and your kind words mean a lot to us. Feedback helps us to get better. Thanks for choosing us and we hope next year is the thrid year in a row.

"Short But Sweet Golf Trip"

4
Greg H, Harrow 27/02/2018

Stayed two nights at this hotel, arriving January 31, 2018. Staff upgraded our room to 3rd floor right on the ocean with kitchenette. Room was clean & beds very comfortable. Woke daily to the sunrise over the ocean....Beautiful! Morning breakfast that was included was satisfactory in the lobby across the street.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for taking your golf trip here with us--and thanks for taking the time to write about it. Your feedback helps us to get better and we appreciate your taking the time to post on line. We hope you choose to stay with us again.

"Not what I expected.."

1
MrsP2, Rahway, New Jersey 23/02/2018

My room looked nothing like the photos shown online. Awkward set up with check-in across the street in motel-like building. The main building has low ceilings, poorly lit hallways and disgusting carpet. Our 4th floor room faced beach, but just didn't feel clean or comfortable. Not at all what I expected from a Best Western property, so we left and decided to spend our night elsewhere...

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
We regret not showing you our best--and we are truly proud of our service and our property, which includes twenty (20) types of rooms spread between our Oceanfront Building and our Main Building, directly across the street from the beach. We serve all kinds of needs and appreciate your feedback, which will help us better communicate with--and serve--our valued guests.

"First time in myrtle beach "

2
User 18/02/2018

First off I would like to say way to long for check in I was like damn I already paid for the room, it should never take 20 min to check in especially with two people working the front desk. Next thing would be the price for the room not worth it, I paid like 235 or more for two nights and I wasn't even in the building by the ocean. Why so much for off season? The room was way smaller than expected for a king size bed. House keeping knocked or our door like around ten ok I told her we was leaving around 10:45 am check out is 11:00 am she came back knocking on door around 10:35 like trying to rush us or something I'm over this hotel will not stay at best western again.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are using your experience to make the kinds of improvements you and all our other valued guests deserve. Thank you for providing us with this vital feedback. We truly hope we can get another chance to show you how good we are. It is our goal to provide all who stay with us with the best in service and accommodation.

"Will never stay again"

1
825kirkm, Travelers Rest, South Carolina 05/02/2018

Was given room on low level when requested high unobstructed view of ocean. Outrageous off season price. Guest room not clean with hair in bed and many items broken or unsafe to include balcony door, lever in shower coming off, clogged commode and sinks, chlorine smell throughout entire building, outlets loose creating fire hazard. Breakast primarily carbs. Would definitely not recommend anyone to stay here.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Your taking the time to give us such detailed feedback will help us to get better, which is what we try to do every day. We are proud of our property and will use your review to make immediate improvements to better serve our guests. We deeply regret not showing you how good we really are, and appreciate the opportunity, afforded by your review, to reenergize our efforts.

"Terrible Facilities"

1
User 29/01/2018

The front desk staff was mean and rude. Like there nobody better than him. He was like i am a manager overnight at walmart,sheriff and here at the hotel. He even said so i check you in and locked you up if i have to. late checkout weren't allowed even for extra hour. The indoor pool was terribly dirty and disgusting. We went inside to use the pool but the door was blocked off with all those garbage. The bathroom in the pool area was gross!! Molds and mildews everywhere with a old rusty chair. The chlorine smell was too strong and there's no towels at all. Room was too small especially the bathroom. Cannot use by two people at the same time. Overall experience wasn't pleasant at all. I really believe I shouldn't be charged with my points since nothing was good in that hotel.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thank you, foremost, for your feedback, which is vital to us, to all we are here to do for you. Please know we are proud of our property and work hard every day to make it a place people want to come to, and come back to, and we are truly sorry we did not provide you with the absolute best in accommodation and service. Your feedback will drive us to make immediate improvements and changes to make certain we show and do our best for every guest--which is our intention every time, and what every guest deserves from us.

"Motel Part of this Best Western Not Recommended"

3
AGoingGal, Huntsville, Alabama 25/01/2018

We were in the motel part of the facility. There was a note on the HVAC unit that said “use thermostat on wall” but the thermostat on the wall was deactivated. We figured out we needed to use the HVAC unit - they need to correctly mark for guests. Also the lamp between our beds could not be used as it was broken. The little knob you turn had broken off. The curtains do not wrap around the ends of the curtain rod. This allows light to get in along the sides and makes sleep difficult. The refrigerator door didn't close well and the interior light stayed on. You could see light through the gap in the seal all night long. I understand this hotel has better rooms and that the “motel” portion of the facility will be renovated soon (that is really needed). The price for our room was nice on the wallet though!

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for staying with us and for taking the time to provide us with such detailed feedback, which we will put use. Our goal is to be the best. We have twenty (20) kinds of rooms, which vary in size, layout, design, and location--and we are proud of them all. We work very hard to provide the best in service and accommodation, and we truly hope we get another chance to show you our best.

"First rate hotel."

5
Brian W, Etobicoke 25/01/2018

Loved everything about this place. Polite, efficient staff. Extremely clean room. We had a two king bed efficiency unit on the ocean with a private balcony containing two rocking chairs. Lovely view. Off season rate was great. We would come back here in an instant. A double shout out to the polite, efficient staff! Thank you.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Above all else, we work hard to be "first rate" and thank you for calling us such. We are grateful you took the time to review us and your stay on line. We will continue to work to provide the best in service and accommodation--it is what we are here to do. We hope you choose to stay with us again.

"Good value, if luxury not expected."

4
Voy A, Massachusetts 17/01/2018

Exceptionally friendly economical option within steps of the beautiful myrtle beach. We chose to this place primarily for the affordable value found through expedia and breakfast included turned out to be one of the best we've had in the area! Staff was very friendly, professional, accommodating. Bathroom and kitchenette seemed very clean, room had one big dust web, but since we only stayed one night, we did not find it to be a big issue. Bed was "okay", but pillows were way too thick for a comfort rest... Good water pressure and temperature, no skimping here. One area of advice, change curtains to cover all of the window for full privacy!!! Very frustrating...otherwise good value and excellent complimentary breakfast!

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your detailed review and taking the time to post it on line. We hope you choose to stay with us again and thank you for providing such useful and descriptive feedback.

"Best West Plus Oceanfront Hotel Good Stay"

5
slsmall, Washington DC, District of Columbia 12/01/2018

Great stay at Best Western Plus Oceanfront hotel at Myrtle Beach. Clean rooms, very friendly staff, nice view from private balcony for Queen double-bed with kitchen. Good overall quality. Breakfast included.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
We're glad you had a good stay and appreciate your review. We'd be honored to welcome you back again. Please remember we are a call or click away to help with plans.

"Best Western Plus Grand Strand Inn & Suites, Myrtle Beach, SOUTH CAROLINA"

5
michaelu643, Virginia Beach, VA, United States 05/01/2018

Great quality, very enjoyable, great value, rooms were very clean and quiet, parking was close to room. Hotel located across the street from the ocean. The staff was very friendly and helpful making this a very delightful stay.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for taking the time to review us on line. We appreciate your patronage and your kind words. We hope you choose to stay with us again.

"Very nice beach, very good hotel, swimming pool cool"

3
User 04/01/2018

I visit for 12 days, room are good some of them have kitchen, breakfast good,Swimming pool was cool, Jacuzzi is good, Very unpleasant experience with the towels for the pool you have to walk to the reception in another building 400 meters cross the street and wait several minutes to ask them even to return them.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your helpful feedback and hope you choose to stay with us again.

"Honeymoon"

5
feliciae2018, Marion, North Carolina 02/01/2018

Really enjoyed our stay. Will be coming back with family group in February for two days. Breakfast was ok but could be better also need more options to choose from.Coffee was excellent and beds was soft.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are glad you enjoyed your stay and chose us for such a special and important ocassion. We value your feedback and thank you for posting it on line. We wish you many happy returns.

"I'll be back!"

5
Jeffrey M, Quakertown, Pennsylvania 02/01/2018

The property and rooms were clean and bright. The staff was incredibly friendly and helpful. The location was very convenient and the parking was close. There was not a microwave oven in the room which was a minor inconvenience.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Saying you will be back means a lot to us, and we look forward to it. We appreciate your feedback and wish you and yours Happy New Year.

"Very Nice"

5
randy s, Raleigh, North Carolina 02/01/2018

I have falling in love with this hotel. The rooms are nice and everyone there is nice. They make you feel at home. I went down and stayed at this hotel twice in one week. Never done that before. But I was so happy with my first stay I decide we should go back that same week for New Year Eve and stay. Will try and stay here every time I come down

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Your repeat patronage means a lot, and we thank you for it. We appreciate your taking the time to review us and your stay on line.

"Friendliest place this side of disney world"

5
EWatson2010, Randolph, Massachusetts 02/01/2018

Staff was Excellent. Got there extremely early. They gave me a card to get into the pool, business center, and fitness center. Gave great suggestions on where to go and where to eat. Breakfast was a hot breakfast. Something different every day. The people I spoke to were the most helpful and friendly that I've ever met. The room, single queen efficiency, was a little on the small side. But it had stove, fridge, table and chairs and an easy chair. So, absolutely no complaints there either.

Lori P, General Manager at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for reviewing us and your stay at this forum as well as at others. We are gratified by your patronage and your kind words. Happy New Year to you and yours.

"December 24th Visit"

5
ctherdman, Reynoldsburg, Ohio 28/12/2017

When I travel I always try and stay at a Best Western hotel because when it comes to a clean room they always get an A+ rating from me. Even so for a dog friendly room. The bathrooms are spic and span clean - no gross cruddy corners inside or outside the tub or toilet and that's super important to me. The beds are firm enough and clean and the carpet isn't soiled with stains - I am comfortable walking around the room without my shoes on. Martin at the front desk was very helpful and friendly. I want to give special praise to Madison the manager on Christmas Eve. My 1st room didn't have a microwave in it- I thought it came with one. I have a special diet and can't eat fast food so need to heat or cook my own food. Madison moved us to an upgraded kitchenette room at not extra cost - And I truly appreciate the fact that my needs were important to her. That to me is the true meaning of accommodating your guest. Thank you very much Madison - your representation of the Best Western name should be applauded and not just by me.

"Madison at the desk was awesome!"

5
TravelingMercies114, Charleston, South Carolina 28/12/2017

I made a mistake when booking through a third party website and showed up to find out I had reserved the wrong days! Madison contacted the other agency, had them review my money, and then was able to book a first floor room near handicapped parking all while smiling and helping entertain my small child. The room and pool area were clean, breakfast was good, overall a great experience.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for your kind words. We appreciate all feedback and are glad you chose to stay with us.

"Awesome place"

5
RaymondPiolet, Baltimore, Maryland 27/12/2017

The room was beautifully furnished with Thomasville furnishings and had a balcony with 2 rocking chairs overlooking the beach. This building sits just slightly closer to the beach than surrounding hotels, so when sitting on balcony, you are totally unaware of other hotels. Food was awesome and location was good. Thank you all staff

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are glad you chose to stay with us and hope you do so again. Thanks for giving us feedback on line. Your kind words mean a lot to us and will keep us working hard to be among the best.

"A Family Friendly Hotel Near Disneyland"

4
User 26/12/2017

It is a good experience staying for 2 nights at this hotel. It just take minutes to Downtown Disney and Disney Parks on foot. The Staff are friendly and helpfull, the breakfast are standard but Ok. The room is clean and spacious (we are family of four with 12 years old teen and 9 years old kid), definitely would stay here again for our next trip. Worth for money !!

"Secret condom"

3
User 25/12/2017

My husband and I stayed for one night first glance we thought it was a nice hotel upon arrival it was not what we expected, the hotel was split between beachfront property and across the street property. This we could handle. When trying to use the stove,one of the burners did not work this weekend handle. When opening the door to the closet the interior handle fell off, this we could handle we just stuck it right back on with the sticky tape that they had used to mend it in the first place. The one thing that gross to sell the most was when we had noticed a condom wrapper stuck behind the picture on the wall made me think twice about sleeping in that bed.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thank you for writing about us on line. Rest assured we have redoubled our everyday efforts to make sure everything about our property is exceptional--from check-in to check-out, and every single thing in between. We want all guests to have a stay that goes beyond their highest expectations, and your feedback will motivate us to get there--and remain there.

"Really nice and great price"

5
User 09/12/2017

Room was clean. Loved that we had to use our room key to get into the area. Great value and wonderful breakfast. Great selection. We would definitely stay at the hotel again. So close to beach we could open the balcony door and hear the waves.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks so much for choosing to stay with us and for taking the time to write about us and your stay. Your kind words mean a lot to us. Happy Holidays to you and yours, from all of us here. We hope you come to stay with us again soon.

"towels and breakfast"

4
johnaD3495UT, RALEIGH, United States 01/12/2017

sat i went down for breakfast at 830 and they were out of every thing we where there from wed till sunday morning we do not chang our sheets at home every day but by sat we had no clean towels ask the maid to empty trash and new towels she said she did not have any clean towels she would bring them when they were clean she never did had to call the desk when we got back at 8 they said they would send some right up about 15 min the desk called back an said no one answered the door we never left and i can asure you on one knocked finally found our room on the sec try

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are proud of our property and our service and deeply regret we did not show you in every way just how good we are. We appreciate your feedback, which will help us to be the best we can be; it will make us work harder, as you and all our guests deserve from us.

"Home Away From Home!"

4
Debra F, Greensboro, North Carolina 01/12/2017

This is the third time we've stayed at the Best Western Plus Cottages right across from the beach. It's truly a home away from home and large enough to host our family's Thanksgiving vacation. The staff was great and we look forward to coming back again next year. See you soon!

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We look forward to welcoming you back, and Happy Holidays to you and yours. Thanks for reviewing us and your stay on line. There is no higher praise than being called a "home away from home," and we're grateful for it. We will work even harder to be that same kind of place for all our valued guests.

"Could be better..."

3
muchfuntravelin, Charleston 13/11/2017

The staff was friendly and breakfast was fine. We needed ice throughout our stay and had to go out & buy ice, because neither ice machine worked during our stay. Also on our last night the "clean" towels in our room had a few long dark hairs on them as well as a few shorter hairs. We had gotten in late and didn't report it though because we were so tired. The rest of the room was comfortable & clean. The lock on our door didn't work, but when reported, it was quickly repaired.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Our daily goal is to provide the best in service and accommodation, and so we thank you for providing the kind of feedback we need in order to make the improvements all our valued guests deserve.

"Getaway for Wedding"

5
276tracieu, Columbus, United States 13/11/2017

We were in town for a wedding, the hotel staff was very friendly and helpful. The room was larger than expected and the beds were very comfortable. Breakfast was a plus. Would definitely stay here again if the needs arises.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for choosing to stay with us for such an important occasion. We appreciate your kind words and hope you have reason to choose to stay with us again. We are grateful for your feedback.

"Good value"

4
sewbrick2, Pawcatuck, Connecticut 12/11/2017

Very friendly staff from check-in to breakfast servers to check-out. decent price for the room. Breakfast had a large selection of hot or cold food, fruit, coffee and juices. Hotel is across the street from the ocean. Did not use the indoor or outdoor pools or gym but they looked clean. Room was clean , very comfortable bed, great shower. Has refrigerator, stove and sink if you want to cook your own meals.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for your kind and detailed review, which I'm certain will be an aid to others. We appreciate your taking the time to write about us and your stay, and sincerely hope you choose to stay with us again. We work hard to be both a "good value" and a great place to stay.

"Stay Away From Here - Unless Rude Front-Staff is your "Thing""

1
Raytripreview, Fairfield, Connecticut 07/11/2017

Would never recommend this location to anyone. Front service staff was rude and unprofessional upon my arrival, making me feel like dirt. Not wearing a name tag, and her manners and just blatant disrespect for a paying customer that had just driven 11 hours through the night to get here - you can guess I was expecting a little hospitality. Sadly, no. Reported this whole situation to corporate too. The story is simple: I give her my ID, AAA card (for discount), and credit card. She takes all this and is doing her thing in the computer, so I think, well, it'll probably take her a couple minutes so I take out my phone and check email while she continues her work. Next thing I remember is a, "Are you done?" My head bobs up, "Excuse me?" "Are you done? I'm just waiting for you now." I immediately say I'm sorry and that I was the one WAITING and being CONSIDERATE, not her. She continues to say that no, she was the one waiting on me since I was "on my phone." At this point, between the lack of food, sleep deprivation, and more, I was about to emotionally boil over so I just shut it and let her take her sweet time then showing me the map of the hotel in her still rude-as-can-be tone. Lorie, the general manager, left me a telephone voicemail, and I appreciate her taking the time to be as professional as she was in her message after I left the following morning, but the damage was done. If I had been met by Martin, who checked me out that morning, I would have had a much better experience upon check-in. Never met a more genuine, kind, caring, and attentive person in the 5 minutes I was in his company before getting back on the road. P.S. Thankfully, I was just staying one night here until family flew in to meet them as we were staying someplace else for the whole week. Thank god for that. P.P.S. The rude woman also didn't give me the internet access code so I had to call and wait for a guy representing their internet service to give me access after about 20 minutes. Talk about a backwards operation here.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thank you for taking the time to provide such detailed and important feedback about your experience with us. We have made both immediate improvements and permanent changes to make sure every guest receives the best in customer service from all of us, all the time.

"Very nice"

5
richinspections, Lynchburg, Virginia 03/11/2017

We stay here each Oct and highly recommend it. Always nice and clean. Good staff and right on the beach. We feel it is so nice our children are now coming to this motel. WE wouldn't stay any other place.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We love it when you're here and always look forward to welcoming you back. Thanks for your kind words--and your continued patronage.

"Myrtle Beach"

5
leslied796, Myrtle Beach, United States 30/10/2017

The hotel was very clean and conveniently located to the beach and other areas of interest. Staff was exceptionally friendly and kind. The boardwalk was only a short drive. The hotel offered a very nice breakfast with hot grilled items and was a great addition to our stay.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your kind words and taking the time to post them on line. We truly hope you choose to stay with us again soon.

"Great Hotel and Good Value"

5
Robert H, Raleigh, United States 29/10/2017

Nice Hotel. The owner, Jack is always around. I stayed there several times. Staff is always nice, breakfast is good and it's close to the beach! Rooms are clean . There is only two pet friendly rooms.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for your kind words and for taking the time to write about us and post on line. We value your patronage and appreciate the feedback.

"Rooms are nice but need better maintenance"

4
GC274, Pittsburgh, PA 28/10/2017

I recently stayed in a 1 Queen efficiency room without an ocean view. The room itself was nice and fairly spacious - especially considering the price. The bathroom was just very poorly maintained. The whirlpool tub/shower was difficult to get in and out of and was leaking during my stay. The doors were hard to slide open and closed, and the tub did not look or feel clean. The business centre looked very nice, however computers were old (running Windows XP!) and neither myself nor staff could get the printer to print a document. The staff, however, were very helpful in addressing issues at the business centre. All of the staff seemed to be very friendly during my stay. This hotel would definitely be rated 5 stars if maintenance was kept up on the rooms.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for giving us feedback that will make us work even harder to provide the best in accommodation and service for all of our guests. Rest assured what you encountered has been investigated and fixed. Please know we will not settle for anything less than total guest satisfaction.

"Oceon View"

4
656elkej, Ontario, Canada 27/10/2017

Great ocean view and easy access to the beach, comfy bed and equipped with a full kitchen which is nice to have, away from the strip so nice and quiet, you'll need a car if you want to head down that way unless you enjoy a long walk, you can also rent golf carts and scooters on ocean Blvd . Bring lawn chairs and beach towels for the beach.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your taking the time to write about us and your stay. We truly hope you choose to stay with us again.

"Excellent,would book for future stays"

5
jbc350, Bostic, North Carolina 25/10/2017

Great place to stay. Had a King,efficiency, with private balcony. Loved it! Had a view of the pool and the ocean across the street. The full breakfast is fantastic. The staff actually will take your trash from your table for you and get you refills. Biscuits and sausage gravy,plus the oatmeal was great. Anything you could want for breakfast. Coffee is good and available anytime. Staff was very nice and helpful. The fitness room was good. Pools clean. Have a walkway to get across the street to the beach,easy access. Walmart market right behind the store. Close to boardwalk but not right in the middle where it could get noisy. Beds were very comfortable. The pillows were a little too soft for me, but still comfortable. Room was clean,refrig,stove,microwave, all was very clean. Enjoyed it and would definitely recommend.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thank you for the kind and detailed review. We're grateful for it and are sure it will help others as they navigate through their many choices. We appreciate your taking the time to write about us on line and do hope you book future stays with us.

"Nice Quite & Clean"

5
Susie W, Murfreesboro, Tennessee, Usa 24/10/2017

Nice little hotel with ocean front rooms and nice balconies. Every room has a full kitchen with ice maker so no running down hall to ice machine. The beach was not crowed at all in front of the hotel and the hotel is near restaurants and the strip is just a short car ride up the road. They also have an indoor as well as an outdoor pool.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for your kind words; they mean a lot to us. We hope you chose to stay with us again and appreciate your taking the time to review us on line.

"Clean, great location and friendly employees!"

4
User 20/10/2017

This Best Western provided us with a very pleasant stay while we were in Myrtle Beach. The room was clean and the location was fantastic! Got a really good rate and have no complaints, except that the toilet handle had to be held down to flush the toilet and the ice maker wasn't working one evening, but was fixed by the following day. I'd definitely stay here again!

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for the feedback, and sorry for the inconveniences. We will make sure our efforts toward total guest satisfaction--and event-free stays for all our guests--are reinvigorated. We appreciate your patronage and hope you choose to stay with us again.

"Tired, But Making an Effort"

3
amherst_reader, Newburyport, Massachusetts 18/10/2017

This is an older property, and it shows: there's rust on the outside where the paint has worn away; parking is a little funky, and the lobby/breakfast room is cramped. The pool is right on the road. There is a beachfront building across the street that is probably fancier, but I never had a reason to visit it. The room I did stay in was clean; the bed comfortable and the towels fluffy and plentiful. The kitchen was fully outfitted with dishes, etc. The workout room was tiny, but the equipment was in working order, and there were towels, a tv, and good air-conditioning. The one thing I didn't like about the hotel, although I guess I understand, are its security measures: you must hang a tag on your car to indicate you are a guest. You must present a ticket (given to you at check-in) at breakfast. These practices make you feel guilty...of something, I don't know what. If the purpose is to keep the riff-raff out, then I guess I picked the wrong neighborhood to stay in. Since my stay took place during off-season, the hotel was quiet. I am guessing that when tourist season is in full swing, the road noise would be very noticeable. Not a bad choice, or a bad stay, but not my cup of tea.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We work hard every day to make our property and service among the best there is, and we will use your words to motivate us to work even harder. We want to be a place people want to come to, and come back to, again and again. Thanks for taking the time to give us such important and necessary feedback.

"Good BUT not a Plus location"

3
cfiorina, Troy, Michigan 18/10/2017

Small rooms, could be cleaner and smelly A/C unit. Smallest bathroom I have ever stayed in.Room appearance was good. Breakfast was very good. Front desk people were great,helpful and pleasant. Location was across the street from the beach.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your feedback and thank you for taking the time to write about us on line. We will use your experience to make improvements to better serve our valued guests. Please know between our two buildings--Oceanfront and Main--we have twenty (20) types of rooms, which vary in size, layout, and design. We hope we get another chance to provide you with the best on the beach.

"Wonderful"

5
Robert R, Madison Heights 18/10/2017

Front Desk Staff is very friendly. The hotel is very clean. Would highly recommend this hotel to any and all of my friends. This is my 4th or 5th stay here and have loved it every time. Oceanfront rooms are wonderful, balcony has great views of the beach and ocean.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We value your continued patronage and appreciate your kind words. Thanks for taking the time to write about us and your stay on line. We look forward to welcoming you back.

"Fall weekend at the beach"

4
barbk1955, Charlotte, North Carolina 17/10/2017

We wanted a weekend get away at an oceanfront place in Myrtle Beach. Found the Best Western with a good rate and grabbed it. The front desk person Martin was very welcoming and friendly. We saw him a few times while we were there and he continued to be cordial and helpful. The breakfast area is nice with a decent variety of morning food, both hot and cold. Although it was crowded because it was a weekend, there was outside seating as well to handle it. Things are clean and maintained in and around the hotel for the most part. We had a pretty bad smell coming from the air conditioning that was looked at promptly and somewhat relieved, but did not go away entirely. People working there were overall quite friendly.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for choosing us for your Fall weekend at the beach. We are grateful you took the time to provide us with such important and necessary feedback, which we will put to use.

"Vacation at the Beach"

4
User 16/10/2017

Martin was great. Also there was an issue with the TV but maintenance fixed it. Also it was a little cool in my room so when I turned the air conditioner down to 75 the HEAT would come on. I still wanted the air but HEAT came out. They may need a new heating system.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We will use your feedback to make sure everything is as it is supposed to be. Your satisfaction matters to us and we thank you for taking the time to tell us how we can be the best we can be.

"Pricey but extremely nice...."

5
636traveller, Scottsdale, Arizona 11/10/2017

Lovely place to stay....room was clean and very nicely decorated. Excellent view of the ocean and a patio as well. Staff very accommodating with directions to various locations. Fourth time we've stayed there and will stay again next time we are in the area!

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your return visit and hope to welcome you back again soon. Thanks for taking the time to write about us.

"Excellent pool and comfortable room"

4
Leeann V, Providence, United States 10/10/2017

The pool, hot tub and lazy river were excellent features of this hotel. It was clean and well managed. Room was comfortable. Bathroom was very small but functionable. I could see noise being an issue when the area is very busy. Overall, we enjoyed ourselves and hope to return for another stay soon!

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We hope you do come back again and thank you for taking the time to write about your stay.

"So far so good except the weather!"

4
gdr3, Shamong, New Jersey 09/10/2017

1st time in Myrtle Beach and our 1st of 3 days is done. We are in a beachfront king suite which is a little out dated but clean and comfortable. Check in was a little confusing because you have to go to the main site across the street. Front desk was friendly and helpful. Really like the small efficiency apartment feel, perfect for a couple. Only wish is hoping the the storms stop the remaining 2 days here!

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your feedback and hope your stay turns out to be all you want it to be. We are always here to do anything we possibly can to make sure your time with us is superior in every way.

"Will stay again!"

5
April S, Paris, Kentucky 09/10/2017

Hotel was very convenient located right on the beach. It was clean and the staff were fantastic! The amenities were more than enough and well above standard. Breakfast was basic but just what we needed and was delicious. We stayed in the Penthouse and would do it again. The room was well furnished with the most comfy beds, including the pull out sofa bed. Bathrooms were super sized, accommodating and clean! Well stocked kitchen with everything we needed and more.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We hope you do decide to stay with us again and truly appreciate your feedback.

"Myrtle Beach 2017"

5
T T, Oshawa 07/10/2017

we enjoyed a wonderful 4 day getaway at the Best Western Plus Grand Strand. al staff were amazing, friendly, courteous & very helpful to us and all the guests needs. Jim (maintenance ) was always making sure we were enjoying a great stay and assisted with tips on what to see & do in the area Martin (front) was exceptionally wonderful & went out of his way to attend to the guests needs & to ensure their stay & vacation was enjoyable. Our room met our needs and has a fully equipped kitchen with supplies. All was very clean and had plenty of towels & washroom supplies. The pool areas, both indoor & outdoor were clean & maintained well. the grounds & outside areas were upkeep daily the hot breakfast was always good & had plenty of options including other items. (cereal, yogurt, fruit cups fresh fruit muffins breads etc ) We definitely plan to return

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for your kind words and for taking the time to post them on line. We do hope you come back again and choose to stay with us.

"A TWO SEPARATE BUILDING EXPERIENCE"

4
Steve B, Elmira, NY, United States 05/10/2017

A good, not great two building property separated by a major thoroughfare-across the street from each other. The west side of the street property comes with office, pool, lazy river, rooms, etc. The east side building...just a building with an indoor pool, BUT --OCEANFRONT....but a walk from this property to cross the street to the pool and main building...they just DON'T seem to be of the same chain because of their locations,,,it's just strange-weird..BUT STILL NICE. Rates aren't bad and the rooms ARE clean.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
The experience we aim to provide all of our guests is one of superior accommodation and service--no excuses, no explanation. Our Main Building--with cottages behind--is across the street from our Oceanfront Building and the beach itself. Our twenty (20) types of rooms allow us to provide many choices to our valued guests--single business travelers to large families, and all in between. We thank you for your insightful feedback, which we will use to make sure we do our best for every guest, every time. Our guests deserve it, and we will provide it.

"Wonderful fall get away"

5
User 05/10/2017

We stayed here last October and returned again this year. We stayed in an ocean view suite which was wonderful. It was nice to walk out the door and right onto the beach. We had to walk across the street for breakfast, but that wasn't a problem at all as the breakfast menu was large and the food was wonderful. We also had a full kitchen that we used. The location is great as you can travel a short distance to North Myrtle Beach or go in the opposite direction for a short distance and reach Surfside, Garden City or Murrells Inlet. Overall, we had a great time.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are glad your getaway was "wonderful" and thank you for taking the time to say so on line. We value your continued patronage and hope to welcome you back again next year, if not sooner.

"Not as good as it once was"

3
cynthiacP6557DS, Lancaster, South Carolina 04/10/2017

I've stayed here many times throughout the years. The upkeep is not what I was used to. The room was not ready when we arrived. Once we entered the room, sink was full of water, smelled like fish. Requested a different room. Air conditioning and hot water was an issue in it.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We will not stop working until we are better than ever, and thank you for helping us stay motivated toward reaching that goal. We will not be satisfied until all our guests have event-free and entirely enjoyable stays. We work for total guest satisfaction and will not settle for less.

"Small room tiny bathroom. Good breakfast"

2
V2524YYgaryc, Snow Hill, United States 03/10/2017

The room was small for a king-sized bed. The air conditioner did not work right. The bathroom faucet was loose. Check in time was long. The breakfast was good. It was quiet and slept well in the king-sized bed. The temperature in the room was 77. I cannot recommend this hotel/motel. My room door was on the outside.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We have twenty (20) kinds of rooms to choose from and hope we get another chance to provide you with the best accommodation and service around. Thanks for taking the time to write about your stay. Our team will use your feedback to get better.

"Not to good"

2
Carlisle S, United States 02/10/2017

You can do a lot better then this hotel.It was a struggle the whole weekend with parking and seating for breakfast.The hotel is old and dirty .Staff wasnt very friendly or caring at all .Only positive thing was easy aces to beach

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We will work harder to give the best service and accommodation to all of our guests, every time. We will not settle for being less than the best. Thanks for helping us head toward our goal. We appreciate your feedback and hope we get another chance to show you how good we really are.

"Pickleball trip to myrtle beach"

5
R0bertp558, Atlanta, Georgia 28/09/2017

I picked this hotel as it was highly rated and wasn't disappointed. The hotel is a small gem in the middle of central myrtle beach. The grounds of the hotel,the rooms and the pools/jacuzzis were extremely clean. The front desk staff was mostly friendly and helpful and the cleaning crew was excellent also. The ocean and indoor pool/jacuzzi were across the street from room I had but the ocean is literally a 50 second walk from the hotel room. I was also surprised that the balcony for my room in addition to the outdoor pool/jacuzzi view,also had a view of the ocean across the street as there was a gap between buildings. All in all a nice hotel to choose for a vacation in myrtle beach.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for choosing us for your trip. We appreciate your taking the time to write about us on line.

"Sagging beds, poor housekeping"

2
KevinBall64, CLAYTON 26/09/2017

Be advised....the beds sag in the middle. We got a king bed and ended up having to put pillows in the middle to give us some space. Also the housekeeping staff did not properly service the room during the duration of our stay. We were there for our anniversary, and the housekeeping and sagging bed, left a bad taste in our mouth. Front desk was awesome....

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are acting fast to remedy the issues you encountered and are sorry we did not show you our best. We will not be satisfied unless our guests are completely satisfied with every aspect of our property and service.

"Perfect stay"

5
Alan S, Sandwich,Il, United States 26/09/2017

This hotel is the perfect place to stay while visiting Charleston, easy to get to everything, we were in town for a family wedding, and visited Patriots Point. This hotel is extremely well maintained, very comfortable bed, large room. Breakfast was hot and well optioned with staff on hand, perfect pool with plenty of lounge area.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are happy you enjoyed your stay, and glad you chose us. Thanks for taking the time to provide us with feedback.

"Very Good Bargain"

5
angelahZ5394HN, Huntington WV, United States 25/09/2017

We had a suite with kitchenette and 2 rooms with 3 queen beds for 3 adults and 4 kids, space was tight but worked out just fine. Decor was updated, as was bathroom. Sink in kitchenette was slow to drain I did not report it as we were only there 3 days and I honestly did not care that much. Door handle was tricky and the plate was loose but it locked and shut just fine. I did not report that either as it still shut so I honestly did not care. I had called ahead and asked for ground floor because of my handicapped mother, and it was waiting on us at check in. That was a major plus for me. The staff was great. The breakfast saved us a lot of money and was a lot more than your typical continental breakfast. Seating was extremely crowded, but worth it. Pool was clean and free towels are available for pool use. Ocean is across the street. If that is a problem they do have a building across the stress but not with rooms big enough for families I don't think. It suited us, we walked over no problem. It is a great clean stay for the price, and decent location.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are glad you found us a "bargain," and hope you choose to stay with us again, as we have twenty (20) types of rooms to choose from, both on the beach and directly across the street from the ocean. Thanks for writing and posting a review on line--and come back soon.

"One of the best hotels on the beach."

5
formathe, Barrie 25/09/2017

This was a fall back location due to hurricanes in Savannah. I found a special online and the team there verified everything before the day was done. This was a very last minute change due to Irma. this is a great old house worthy of the BW Plus banner.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We work very hard to be the BEST on the beach, and thank you for taking the time to provide us with feedback about your stay. We hope you come to stay with us again under different--better--circumstances, so we can show you just how good we are all year 'round.

"hurricane Irma had to evacuate !"

5
User 20/09/2017

the best sleep we all had since we had to evacuate from hurricane Irma ! came from miami to georgia and ended in south carolina what a beautiful state to bad we only had one day . and the best western was the best place by the beach .

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are sorry for the circumstances that brought you to us, and hope all is well back home. We are very grateful you took the time to write and post an on-line review. We hope by choice you head this way again; we'd be honored to welcome you back.

"Very pleasantly surprised!"

4
462rodneyp, Anacortes, Washington 20/09/2017

We had never been to the East Coast before but have always had good luck with Best Westerns and this one didn't disappoint. Clean, very comfortable and what a delightful staff! Breakfast was great too! Do yourself a favor and spend the extra money on the beach front rooms!!

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your kind words and hope you make it back to Myrtle Beach--and to us--again someday.

"Perfect Location for the entire Grand Strand"

5
EaglesFan27, Reading, Pennsylvania 12/09/2017

I got a last minute deal on this place, and was excited to stay. Was impressed by the pool. They had quite a large outdoor pool, hot tub, and lazy river outdoors and then a smaller pool and hot tub indoors. The hotel has an ocean front building and a larger building just across the street. The convenience to the ocean was wonderful. The location is a few miles from the MB boardwalk to the north and a few miles from Surfside to the south. The airport is only about a mile away. The hotel breakfast was a standard Best Western breakfast with hot and cold breakfast items available. I will stay again on future trips.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for your kind review, which will surely help others considering where to stay. Thanks for choosing us and we do hope you come back soon.

"Very Good Value on Myrtle Beach"

4
Glenn N, Powell, Tennessee, United States 12/09/2017

I have a lot of good things to say about Best Western Grand Strand. All the help were friendly and accommodating throughout our stay. Room was well equipped with all the standard things, large room with king size bed, nice bath and room opens out on a small terrace. Last time we were there we had the standard queen room. This time for just a little more we got a full kitchen with micro wave, refrig. sink, etc. This was definitely worth the little more we had to pay. Of course the location is real close to the beach and has nice indoor and outside pool, lazy river and large hot tub. What more could you want?

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your kind review and thank you for choosing to stay with us.

"Oceanfront rooms were wonderful and at a great rate"

4
F8956NYfreds, Temple, Georgia 11/09/2017

The oceanfront room was awesome. Was able to walk out on the balcony and look out to the ocean and beach. So relaxing. Room came with a kitchenette with a full refrigerator. The building also has an indoor pool and self parking lot. The breakfast could use an improvement. Decent food but not excellent.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for choosing to stay with us and for taking the time to write about us on line. "Wonderful rooms at a great rate" is high praise, and we will work hard to provide that to all our valued guests. We hope you choose to stay with us again soon.

"My experience."

2
W8787CSjohng, Fayetteville, North Carolina 11/09/2017

Parking in a secured area is limited and its first come first served parking. The two treadmills in the fitness room were broken. The carpet in the room was dirty. The beach view rooms were blocked by palm trees.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We regret not making your experience exceptional in every way possible. Thanks for providing us with such useful feedback. We hope we get another chance to show you the very best in accommodation and service.

"Awesome"

5
nancyvQ8339HF, Rocky Mount, North Carolina 10/09/2017

Awesome staff! Comfortable beds! Nice walk to the beach! Pool was awesome! Breakfast was great! We made last minute plans for Labor Day and glad we chose to stay here! Not far from Broadway or Murrel's Inlet!

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your review and hope you come back again soon. We are working very hard to provide consistently "awesome" accommodation and service for every guest, every time. You deserve it.

"Membership Status Recognized With Respect"

5
Sammie C, Las Vegas, United States 06/09/2017

BW has a wonderful representative in Betty who greeted us upon our check-in. Betty immediately told us about the "Express Check-Out" as well as recognized our membership status along with the benefits to go along with it. The service provided by Betty was refreshing and the best we have exprerience to date.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thank YOU for your participation in our Rewards Program, which we are proud of, and proud to offer. Your brand loyalty and patronage mean a lot to us, and motivates us to work hard to provide the best in accommodation and service. Thanks for taking the time to write about us and your stay on line.

"Great place to stay"

5
User 04/09/2017

We enjoyed our stay a great deal the room was nice and the staff was very accommodating. They provided great recommendations for outings and the beach was wonderful, the indoor pool and sauna next trip we plan to get rooms on the beach.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Our beachfront rooms will be ready for you upon your return--and we look forward to welcoming you back. We appreciate your patronage and your kind words. We work very hard to be a "great place to stay" and hope we become your place to stay in Myrtle Beach.

"Pleasant Surprise ... But Parking is TERRIBLE"

5
Scott3794, New York City, New York 29/08/2017

I'll keep this short ... When I arrived at the Best Western Plus Grand Strand Inn & Suites, I drove up to the reception entrance ... The hotel looked cramped and there were absolutely no parking spaces, so I left my car at the entrance as I checked in ... Check in was pleasant and easy enough ... I asked about the parking and I was told that my room was in their second building, across the street, directly on the beach and I could find parking there ... So I drove the car across the street ... and guess what? ... STILL NO PARKING ... Myrtle Beach is notorious for their lack of parking, so I squirreled my car in a corner next to the building, hoping not to get towed ... When I went up to my room, I was surprised to find that I was given a suite with a full kitchen and a view directly over the beach ... The room was very nice and clean and the bed was comfortable ... Other than the parking situation, it was a nice, quiet and comfortable stay ... Waking up to a view of the sun rising over the ocean wasn't too shabby either! ... If I ever find myself in Myrtle Beach, I would stay here again ... but I'd get here earlier for the parking!

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We're glad you were pleasantly surprised, and thank you for writing about your stay. We hope you come back again. We understand your frustration about parking, which can be tight indeed during the high season--though we do provide parking for all our guests, all around our property, including an overflow lot.

"Unacceptable for a Best Western, especially for a BW "plus""

2
JackLimo, France 28/08/2017

The hotel is well located with a nice swimming pool. The room is comfortable but : - we had to clean the toilet seat cause there was urine ; - the balcony was so dirty with dirty chairs; we tried to clean them but they were too dirty. How is that possible for a Best western hotel; especially for a supposedly PLUS. Not the right way to treat a client (Platinum reward card holder). This needs to be fixed quickly.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Rest assured only providing the best in accommodation and service is acceptable to us. We will do all that is necessary and make every effort to ensure we give the highest quality in every way, to every guest, every time. We deeply regret we did not exceed your expectations.

"Excellent value"

4
TommyTurtleNYC, NYC 27/08/2017

Had a room with balcony directly on the beach with full kitchen. Mid-week rates made this an exceptional bargain. Way south of the hard-core tourist area was a plus but also meant there was little within walking distance. Walmart grocery just 2 short blocks inland was a great convenience. Website doesn't entirely make clear that the beachfront building has indoor pool, spa, and laundry while the main building across the road has outdoor pool, small lazy river and another laundry. Staff were not always knowledgeable about some basic tourist questions like how much do parking meters cost downtown (8 minutes for 25¢ -- ouch). If you want to be directly on the beach away from tourist hoards in a pleasant, clean room with spotless kitchen, this is an excellent choice.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Your high praise means a lot to us. Thanks for choosing to stay here and thanks for taking the time to write about us on line. We hope you honor us by choosing to stay here again.

"Average stay"

3
FP7020, Niagara Falls, Ontario, Canada 27/08/2017

Pros: Great location, central Myrtle Beach. Beach area not overcrowded 2 locations (one directly on the beach and the other across the street) We stayed across the street which is the main building where they serve breakfast and have the outdoor pool. Small lazy river as well, we didn't use the pool facilities. The kids at the pool looked like they were enjoying it! Had a very small gym - wish I would have realized it was there earlier in the week! The bed was comfortable and there were NO bed bugs! Great having a kitchenette When we arrived our room smelled like bleach, I know the room was disinfected. Very strong smell at first but later went away. Cons: Breakfast was ok, not the best. Coffee was blah. The only egg they served were scrambled eggs made from a powder mix. They served greasy sausage patties everyday, NO bacon. I think changing up a few more items on the menu would be a great idea. We always stay at a hotel with a breakfast included and this breakfast is at the bottom of our list. The parking lot spaces are crammed so close together. The room is very SMALL, the smallest bathroom I've ever had in a hotel. Our bathroom on our cruise ship cabin was bigger and those are small! Not sure how often the room cleaning is done but thought it would be done daily? At the beginning of our week, we arrived back at our room at 330pm and the room was not done yet, shortly after we arrived the maid came to the room asking if there was anything she could get us like more towels. We asked if the room could be cleaned and she said well my shift is ending soon so I would need to do it now. That was inconvenient for us because we wanted to do an early dinner. We noticed the "Do not disturb" sign to hang on the door says the same thing on both sides. Every hotel I've stayed at usually says "Please clean room" on the opposite side. Just a suggestion. The hotel is run down, needs a reno. For the price we paid, I expected a little more. This was our first time staying here and first time staying at a Best Western, I think I will try somewhere else the next time around.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your detailed review. It is full of important information, which we will put to immediate and effective use. We will work even harder to give our guests the best in accommodation and in service.

"Consistent through the years"

5
jocG580RH, Butler, United States 27/08/2017

Very clean well kept property. Nice breakfast and pool area. Professional and friendly staff. Parking was never a problem. Close to the airport and areas of the South Strand. We have stayed here on multiple occasions and have always been pleased.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Your continued patronage means the world to us and we thank you for it; calling us "consistent" over time means even more, because we work to be a place people want to come back to. We hope you return soon.

"Clean - Basic motel"

3
User 23/08/2017

Our stay was okay, not what we expected for the price we paid. We stayed four nights. Areas they did great: Room cleanliness, Free wi-fi, Free breakfast Areas they failed: Customer service, cleanliness of common areas Our room was exceptionally clean. We booked an oceanfront room. Good sized room with a dining table and kitchenette. This room was in a building separate from the main building. We had awesome beach access from this building. Also, there is a great outdoor shower on the deck of this building for rinsing off when returning from the beach. Very convenient, especially with kids. They also offer a free breakfast buffet. This was pretty convenient and generous, I doubt other hotels have this in the area. Wide range of items to choose from. (Eggs, sausage, pancakes, bagels, even the option to make a fresh waffle with ready to go waffle mix...etc.). Customer service was basic. Our first encounter was with a younger front desk lady who had quite an attitude. I have a five year old daughter, and I am married, I know attitude when I'm being given it. I also know that having an attitude with a customer is very unprofessional. However, the older ladies in the afternoon were much more professional and friendly, as was the lady I presumed to be the manager. My other complaint was that I had to call the front desk my third day there to remind them that housekeeping had not yet come to freshen up our room. No fresh towels brought to us or garbage taken out until I reminded them. This should've been a basic service provided without a request. The indoor pool and pool areas were surprisingly dirty. Bathrooms were very neglected, pool water didn't seem to be filtering as there were many things visibly floating around. Also, not to any fault of this establishment, keep in mind Myrtle Beach has a bit of a "rough" side. The oceanfront building is next to the Viking motel, which seemed to be a party hotspot. Lots of activity over there, stay vigilant if traveling with your kids. This building doesn't have much for security. The pool sliding doors do not even lock, they can be slid open from outside the building. I am a bit of a security freak, so definitely one thing I tested out of curiosity. Overall, I would consider staying again, but I'd check other areas and establishments before staying here again. If I chose this motel again it would be for a clean room and free breakfast.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We work hard every day to be more than "basic"--in fact, we are working every day to be the best in town, and will not stop working hard even when we ARE the best in town. Thanks so much for providing us with feedback, the boost we need to keep our aim on our target. We hope you choose to stay with us again soon and are grateful for your patronage.

"relaxation destination"

5
CHRIS N, WEST JEFFERSON 23/08/2017

was looking for a much needed and deserved vacation for a couple of days. my son and I checked in at Best Western Plus and had a most wonderful time. the room was very clean, the staff was extremely helpful and the breakfast was much better than what we had anticipated. definitely a destination for next time

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are grateful to be called by you a "relaxation destination," which is precisely what we work hard to be for all our guests. Thanks for taking the time to write a review and to post it on line. We hope you choose to stay with us again.

"Decent quality hotel"

4
antonellat455, Montreal, Canada 22/08/2017

Hotel is nothing luxurious however it's a clean place and not too far from attractions such as downtown and Family Kingdom if you like to walk. It's located in the quieter side of town. Rooms are not too big so a family of 4 might find it tight. We took the kitchenette and although we had breakfast included, it was nice to have a fridge in the room to store cold drinks and snacks. My expectations were not high therefore I was pleasantly surprised. It's basically a 3* motel like room. It's a quaint place and you have to cross the street to get to the beach unless you stay at more expensive ocean view room. There are no elevators in section across the street therefore if with elderly family members or small children, select lower floor. Staff at reception was very friendly and ready to help. Real southern charm.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thank you, foremost, for taking the time to write about us on line. We work hard every day to be a place of "highest quality," and will use your words to keep us headed in that direction: we will not settle for being less. Please know we have many types of rooms (20)--from singles, suites and apartments, to cottages and penthouses--and so can accommodate families and groups of all sizes. We hope we get another chance to show you other great things at our property.

"Happier last year"

4
Bdakota V, tville, nc 21/08/2017

Overall a nice place to stay, breakfast is excellent and the pool/lazy river are nice. About half of the staff did not seem as friendly as our 1st stay in 2016. Would still go back. Best price, for what you get, that I know of.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We hope we get another chance--next year, if not sooner--to provide you with your happiest stay. We will use your feedback to re-energize our work, to be the best.

"Expected more from Best Western"

2
Charles J, SWANSEA 20/08/2017

I've stayed at Best Western in many other cities and I was disappointed with this one. We were in their annex building. The room was extremely small. The bathroom was the smallest I've seen with this chain. Mold in the tub, low water pressure and the tiniest sink I've ever seen in a motel. Poor TV picture and bad WI-FI reception. Not what I expected for a $180/night room. On a good note, the continental breakfast was good.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We want to exceed your highest expectations and so will work harder still in order to do so. We thank you for your feedback and promise to use it immediately and effectively.

"Beach stay"

5
dedtreiae, Monroe, United States 16/08/2017

Ocean front, soft pillows and towels. Staff over the top friendly, breakfast was delicious every morning. We were able to walk to Walmart and Family Kingdom.Plan on going back to the same destination next year!

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are grateful you chose to take your "beach stay" with us. We value all feedback and thank you for taking the time to post on line.

"OK stay"

3
User 16/08/2017

check-in was ok, the person seemed to be a little overwhelmed, she was alone checking people in. Once we got to our room at we noticed that the toilet wasn't working it was stopped up we immediately notified front desk told them we were headed to beach so they had plenty of time to get things fixed, we had to remind them once we returned from the beach and eating with the family. the maintenance man arrived to help and did everything he could, his only solution after 3 hrs. was to replace the toilet. it was already after 10 pm he checked back on us before his shift ended and offered to finish but our family was already in bed. we had to go all night without a working toilet. No one seemed to care but the maintenance man, that worked diligently until 11pm to help us. Although management notified proper people no one followed up on problem, when we told management the next morning, they were only concerned with us checking-out as to say well you are leaving so what can we do about it. we were told that the manger was on a conference call and would get back with us, we are still waiting on that call. We attempted to call the hotel back for two days still no help.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We want every guest to have much more than an "okay stay," and so thank you for further motivating us--to work even harder, and to do much better for our valued guests. I regret you were not shown our best. Rest assured your experience, as detailed in your welcomed remarks, will be used to support a review of our policies, procedures, and protocols. We will make certain we provide the best in accommodation and in service.

"Good...for the most part"

3
MidwestTraveler210, Jacksonville 12/08/2017

This was our first vacation to Myrtle Beach. I had reviewed several hotels/motels and finally decided on this one. Overall, we were satisfied with our stay. Check-in was quick and front desk staff was friendly. We had a queen suite with a kitchenette located in the oceanfront building. Parking was kinda tight, but we were able to park near our building during all 3 nights of our stay. The view from our room was absolutely amazing. However, we were not overly impressed by the room itself, even with the AAA discount. Bed and linens were clean and comfy. Furniture showed signs of wear and curtains were stained. Stove did not heat up properly and the refrigerator barely kept our cans of soda cool. Bathroom was nice, but small. The tub mat was well-used. Towels and wash cloths were clean and soft, but the hairdryer was gross and nonfunctional. Housekeeping staff was friendly and did some basic cleaning. They made the bed, emptied trash, and provided fresh towels, etc. Balcony and chairs were suitable and we felt our room was safe and secure. Breakfast was good, offering waffles, eggs, sausage, biscuits and gravy, juice and coffee, among other things. Dining in the lobby area did get a little cramped and additional tables and chairs were set up outside in the front parking lot/car port area of the main building. Again, we were content with our stay, but certain aspects of the motel could have been better, relative to the cost. We plan to stay at a different resort during our next visit to Myrtle Beach.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We want to be good not "for the most part," but the best in every way. We are grateful for your detailed review, which will keep us directed toward, and working for, total guest satisfaction. We hope you consider staying with us again, so we can show you our best.

"Family Vacation"

4
owensrhonda21, Myrtle Beach, South Carolina 11/08/2017

Very friendly staff. Family friendly. CLEAN rooms. On site maintenance staff very responsive. Our air conditioner broke in our room. After notifying the front desk they sent maintenance to our room and within 30 minutes the guy had switched out the unit and the room was cooling back down. We will definitely be returning next year.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
A family vacation is an important thing and we are grateful you spent yours with us. Thanks for writing about us on line, and we do hope to welcome you back next year.

"Average no more than that."

3
Katherine G, NYC, United States 11/08/2017

Bad room service employee quit and room service suffered. Breakfast blah as can be and area to eat was very small guests bumping into each other. Check in and check out good service. The hotel first floor smelled of chlorine.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your taking the time to give us such important feedback. Your words will keep us headed in the direction in which we need to go.

"Clean room, great location, what else can you ask for?"

5
163janaes, North Carolina 09/08/2017

My fiancee booked this hotel for the 2nd year in a row and for some reason I am just now getting around to writing this review. I guess we enjoyed our stay so much it slipped our mind. We usually stay in the building across the street from the beach, but for a few dollars less I don't mind the few minute walk to the beach. Our rooms are always clean and I am a super picky about hotel beds, but their beds are always comfortable and clean. I've had better service and cleanliness here than at some 5 star hotels. We told my soon to be mother and father in law about this hotel and they fell in love with it too. I definitely can't wait to return.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We try hard to give every one of our guests all they could ask for, and more. Thanks for taking the time to tell us about your repeat stay; we are honored you chose us again. We look forward to welcoming you back and appreciate your recommendation and feedback.

"Great price for what you get"

5
Joseph L, Minneapolis, United States 09/08/2017

Make sure you book a room thats in the building across the street. This hotel has a building on the ocean and a building across street. The rooms on the ocean are bigger, they have full kitchens and an ocean view. Awesome sauce

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are grateful for your review and hope you choose to stay with us again. While all our Oceanfront rooms have kitchenettes, please know we have many types of rooms spread between our two buildings, and they vary in size, number of beds, and layout throughout both.

"Had a wonderful experience can not wait to return"

5
kknittle, Geneva, New York 08/08/2017

we came in after spending a horrible night down the way,desk clerk was so nice-got us a room right away-told us where to have lunch while they cleaned it-i messed up days and no one blinked just fixed

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We're glad you had a wonderful experience and took the time to write about it on line. We hope you do choose to stay with us again.

"Very Very Bad Room and service"

1
User 08/08/2017

Very Very Bad Room and service. Cleaners do not know what to clean and what not to. Bad customer service, AC located at wrong place, you cannot change the direction of the cool air coming out. it feels like now one wants to help, and every one looks at you why are you asking this. Do not stay there

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your feedback at this forum as well as the others at which you posted. Immediate and comprehensive action has taken place here. We do not just talk about being a good place; words are easy. Every day we work hard to be a go-to place--worth coming to, worth coming back to--and we vow to work harder still: we are, and we will.

"Wouldnt recomend"

1
User 07/08/2017

Room was nothing like they show in the pictures. It was a little bigger than a broom closet. First day there stepped out of shower dried off walked 10 steps bottom of my feet we're fithly, the sheets we're tore, brought fresh towels but didn't clean the room at all. Only upside was could walk across the road to beach.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your feedback and the opportunity it affords us to make immediate improvements. Our guests deserve the best and the best is what we will work even harder to provide. Please know we have many types of rooms--from single Kings and Queens to apartments, cottages, and penthouses--and monitor that they are accurately described and depicted in photographs on line.

"nice hotel"

4
Benjamin N, Staten Island, New York 02/08/2017

We stayed here for a week long vacation on the beach front side. Nice hotel, clean rooms and comfortable beds. The king suite with sleeper couch suited our needs very well. Beautiful views of the ocean from the balcony. They give a free buffet breakfast but it is always crowded, we ended up going out every morning in town.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for spending a week with us. We're glad you enjoyed yourselves. We appreciate your kind review and taking the time to write about your stay. We hope you choose to come back again.

"Great pet-friendly hotel right by ocean"

4
Panner1995, Baltimore, Maryland 31/07/2017

We stayed here for a week and brought our dog along. The pet-friendly house is right near the main hotel building about a thirty-second walk away. There is a lady who lives upstairs (a regular Myrtle Beach resident), and Best Western rents the bottom floor to guests who have pets. Our dog was happy here, and we were too. The king-size bed was huge, and the pull-out bed was also enough for the two other people who came along with us. We loved the kitchen and cooked food there for two nights. The location is awesome; the Wal-Mart (with food) is also about a thirty-second walk away, and the ocean was only a five-minute walk. The staff was nice and made sure we and the dog were comfortable. The only thing I would suggest is to have water bottles in the rooms for guests and to have a bigger breakfast space. We waited one morning for almost 25 min to get breakfast. Also, one morning I called the front desk, and no one answered after several times calling. Overall though, we felt right at home. The little house we stayed in was cute and convenient to many things like mini golf, restaurants, etc.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We're happy you were happy here and hope you come back again. We have two (2) pet-friendly units--both are one-bedroom apartments--and we are glad you enjoyed one of them. Thanks for choosing to stay with us and for taking the time to write about us on line.

"Very good hotel and service"

5
spencerr938, Clinton, Maryland 30/07/2017

Very clean rooms and lobby. Pool was amazing especially the lazy river. The employees were very friendly and helpful. The breakfast was to die for, it was so good that it better then ihop and would recommend this hotel to my friends and family any day of the week.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your feedback and your recommendation. Thanks for choosing to stay with us and for posting on line.

"Good...BUT"

3
Pauline B, binghamton, United States 29/07/2017

boardwalk and attractions not close enough, around the corner from hotel was walmart beach accacessibilty was good,hotel was clean, 2 pools with lazy river was great, staff is friendly but don't enforce guest rules as in drinking/smoking in public areas as in the pool area

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your taking the time to write about your stay. Please know we want to be the best in every way--with no exceptions. We will make sure we do everything possible to make every guest's stay relaxing and restful and completely enjoyable.

"Not a Plus Hotel."

2
nadametz, Pittsburgh, PA 27/07/2017

The bed squeaked and the floors were dirty. My son cut himself on glass in door frame. Staff cleaned it but didn't seem to care that he was cut and bleeding. The breakfast was good but long lines due to small reception area. Would not stay here again.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thank you for providing such necessary information, which we will put to use immediately--and effectively. Changes will be made. I am deeply sorry we did not show you the best in accommodation and hospitality, which we mean to do for every guest. We are in the business of providing total guest satisfaction; therefore, we are deeply unsatisfied if we fall short of it.

"Quick Trip to Myrtle Beach"

4
R1487GXtammyw, Reidsville, United States 27/07/2017

This is an older motel, but very clean and in a great location. The staff was great, both during check-in and check-out. Provided me with directions and a map of places I was wanting to go. Didn't stay for breakfast, but it looked yummy. I will definitely use this motel again.

"My Best Western experience"

5
W8738HIcherylk, Milwaukee, Wisconsin 27/07/2017

I was awesome, I'm telling everyone I can how it was so delightful and hospitality was off the chain really and the rest I got on those beds o wish I could have stayed longer, my hotel was a few steps from the Ocean and even less from the strip, I'm already planning my next trip.

"Enjoyed My Short Stay!!"

4
laquandrar2017, Charleston, South Carolina 25/07/2017

Clean room, quality services, and awesome location. From the time we checked in to the hotel, to the day we checked out. We received nothing but professional service. The area is in great location and not far from the beach. They offer an indoor and outdoor pool as well.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We hope you come back again and can stay with us for a longer time. We appreciate your taking time to write and post on line--and thanks for your kind words. We will continue to work hard to live up to them.

"This Negative Review is only for my stay..."

1
Naughty-Cougar, Switzerland 25/07/2017

Unfortunately, I have to assign the minimum trade union because I can not afford it. I stayed for a night, and I assumed it was the problem. I reserved several months before, yet what received was not in the expectation. They gave me a room on the ground floor right next to the cleaning depot. So it's impossible not to be disturbed, as early as you get older, housekeepers do a great job and do not have the slightest respect. In the evening, as the rules of the Hotel say good, there should be quiet from 23.00, but even after midnight, several people were in the pool and in the car park to make an exaggerated noise. The management of the Hotel seemed to be impassive. Quite clean and small room. Breakfast offer fairly poor. The price paid for this service is disproportionate. Absurd. In addition, they paid a deposit well in advance and do not even recognize the Best Western Rewards system. For my part I would not recommend it to anyone, but I repeat, it was my negative experience.

"Decent place for a quick stay. "

3
billdobaggins74, Cincinnati, Ohio 19/07/2017

This is a nice older, smaller hotel. It was in reasonable upkeep for the age, and the people were nice. Loved the free breakfast, (best part of this place). I got our room for two nights on a last minute sight and payed a third the original price. Figured I'd call to see if they'd give me a better deal to cut out the middleman. Was told they had two rooms remaining, both oceanfront, at a cost of three times the site quote. Told lady on the phone what price was and she said I'd better book it because they couldn't, (or wouldn't) match such a low price. Upon check in suddenly they had an abundance of non ocean front rooms available. I'd assume they try to book you into a more expensive room. Just an assumption though. The room was clean, though smelled of bleach, guess that's a good thing. The outdoor pool was nice and not too terribly busy, but the lazy river was tiny, like it was added just so they can boast they have one. Overall it wasn't a terrible place for a quick stay but I wouldn't make it a destination. They have a larger property with maybe a hundred rooms across from the ocean and a smaller property with several oceanfront rooms and an indoor pool which we didn't visit. Not a bad place just dated. Definitely wouldn't pay the asking price.

"Disappointed"

2
User 19/07/2017

I'm not exactly sure how this hotel is considered a Best Western Plus. The motel is old and dingy with just the logo slapped on. 2-3 times the price for the experience available across the street at the $59 motel. Fridge was uneven and shakes, facet leaked everywhere, balcony filthy and at one point we cleaned it ourselves. The bathtub area is a poorly fit bath fitter. Only decaf coffee, shampoo and lotion given in my room. Check in was pleasant but that was all. Breakfast was well stocked but over crowded and too short of a time frame. Housekeeping is a major issue and doesn't look like there is a resolution since we complained twice and nothing was done. For the price you can have your pick anywhere else. As for the pool, it had a huge teach floating around.

"beware of billing"

2
473brendanp, United States 19/07/2017

I made my reservations over the phone the week before. I talked to a lady with a heavy accent. not really sure if she was local or not. stayed my two nights in the room. the room was clean, nice, and was at a good location to the beach. when i checked out I had a question about billing. I was over charged from what i was told on the phone. the receptionist just told me it was a high demand date "Monday" that is why it went up. no help whatsoever. Nice place but billing issues ruined it for me.

"Excellent Choice"

5
Lyndon J, Goldsboro 19/07/2017

The rooms were nice and clean. Bathroom clean. Staff were nice. Breakfast was great. Main location across the street from the beach was not a bad walk. Loved it. Will stay here again. The bed was so soft and comfortable. Parking was easy and close to the resort.

"Overall good experience."

3
25hirahc, Columbus, Ohio 18/07/2017

Good stay and good price. First time visiting Myrtle Beach but definitely won't be my last. Great location close but away from the busy boardwalk. Wal-Mart is located right behind the hotel and beach access right in front. The outdoor pool and lazy river were nice to dip into after or before tome spent at the beach. The room was a little worn but very clean. From my experience typical though for a nice inexpensive beach hotel. We had a kitchenette which was supplied with almost everything we needed to cook a small meal. Breakfast was great but expect long lined if you don't go early but moved through quickly. Staff was pleasant and helpful. Overall good experience and would consider staying in the future.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We're glad you had a good experience overall, but we want you to know we are aiming for higher. We are working hard to provide only superlative service and accommodation, and will accept nothing else. Thanks for taking the time to provide us with feedback, and we hope you do choose to stay with us again. We'd love to have another chance to show you our very best.

"Good space"

4
User 12/07/2017

The hotel was pretty cool, spacious, located in the center of everything. Bed was great, loved that it had a kitchen with dishes! Only thing I would improve about the room/hotel would be better housekeeping! The housekeeping needs to be a little more thorough

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We thank you for your review, and promise to use the information you provided. We will do better, and have taken steps to make sure of it. We are grateful you chose to stay with us.

"Good price for the quality!"

4
User 12/07/2017

The room was rather small, but the price was decent! The hotel was less than 3 minutes walking distance from the beach. The continental breakfast was great! Staff was nice and super helpful! Great stay!

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We work every day to be of the highest quality, and try to provide the very best in all the ways we can. We're glad you had a great stay and hope you choose to stay with us again. Thanks for taking the time to write and post a review.

"had a great visit"

5
Karen S, theresa, United States 12/07/2017

Had to wait a bit for my room to be ready but once I got to the room it was very clean. Staff was friendly. Complimentary breakfast was good. Would recommend to others. Hotel was just across the road from the ocean front beaches. Within easy walking distance to the board walk.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We're glad you had a great visit--and glad you chose to stay with us. We value your recommendation and thank you for taking the time to write about us on line.

"Best Western at south end of myrtle beach July 8-10, 2017"

4
kerwine2017, Louisville, United States 12/07/2017

Small attractive hotel with a pool and lazy river. We stayed in room 1308 which has a great 3rd floor view of the pool area. Pool is open till midnight and they play music through the speakers. Although located across the street from the beach, it's a very short walk and you can actually see part of the ocean since their is no structure built directly across the street. It's a 15 minute walk to the amusement park just north of the hotel. You'll have to drive to the boardwalk area (skywheel) which definitely has more people and bars if you're looking for that. Their is a new neighborhood market Walmart almost directly behind the hotel which is awesome for getting gas, food, drinks, etc. Yes, they sell beer and wine coolers. We ate at Friendly's which had good hamburger/ice cream combos and Victoria's which has cheap southern cooking with daily specials Monday through Friday.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your detailed review, which will surely help others who are deciding on a place to stay--and we truly thank you for staying with us. We are grateful that you took the time to write and post on line.

"Review"

4
25ericu, Cheektowaga, United States 11/07/2017

Excellent hotel, for the money. The rooms are clean. Staff is very professional. They provide a very nice breakfast, which includes a lot of choices. It also changes from day to day. It also saves time and $$$, rather than going out for breakfast. Proximity to the ocean is a very short walk. We've stayed here a few times, and we've never been disappointed.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for your review--and for staying with us again. Both mean a lot to us. We look forward to welcoming you back, hopefully soon.

"4th of July Vacation"

3
RogNCath, Memphis, Tn 06/07/2017

We booked this hotel 2 weeks out from the 4th. We're a family of 6 and needed a suite. There was not a lot of availability at time of booking. This hotel is old, but is clean for the most part. Our room had a slow drain in the bathroom sink, very low water pressure for the shower and all the beds were old with springs you could feel...my back was aching...however, the pillows were nice. There is constant noise from the swimming pools and the street in front of the hotel, but I've learned to sleep with earplugs and always bring them!! Housekeeping finally showed up around 5pm for two days, our last day, they never made it to our room! It was nice being able to walk across the street to the beach. Most of the attractions were to far to walk to, so we had to pay for parking. We did luck out with free public parking a few times which was surprising being a holiday weekend. Overall, Myrtle Beach is a fun place to visit!!

"Great Stay"

5
User 06/07/2017

Stayed here recently for just one night. Really enjoyed the outdoor pool - it's rare to find a hotel pool that is this big and 9' deep. Kids liked the (small) lazy river as well. Our room was big - two bedrooms separated by a kitchenette, and two bathrooms! Would have liked some carpet - the tile floor made your feet feel sandy and damp all the time. Breakfast was very good, although crowded.

"Very nice stay."

5
charlesre2017, Evansville, Indiana 04/07/2017

We had the beach view. The room was 5 star. Clean up to date. First time staying at BW. Wasn't disappointed. The beach was only 200 feet away. The only bad thing is that the outdoor pool was to small for the amount off rooms for the property. Buy who goes to the beach to swim in a pool.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for choosing us for your first time at Best Western. We are so glad you enjoyed your stay, and truly appreciate your taking the time to write about us on line. We hope to welcome you back soon--and are always a call or click away to help with any plans.

"Updated for the 21st Century"

5
S326WWkenl, DC, United States 02/07/2017

For a renovated 2-story motel, this may be as good as it gets. Tasteful updates included walk-in shower, bathroom with waterfall faucets, new furniture, and even USB ports -- literally everything is new. While pricey on a late-June weekend, the hotel delivers on great accommodations, spacious rooms, nice pool and an impressive morning breakfast. It also has a small gym and computers with printer as needed.

"Clean and comfortable"

4
User 30/06/2017

After we booked the room, we will notified of an additional 18% fee that was not originally included. We were notified by bookkeeping.com the day after we could not cancel the room (without paying full price).

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We promise to use your experience to make extra certain there are no surprises (except pleasant beach- and area-related ones) for our valued guests when they arrive. Please know we work closely with our on-line partners to ensure accuracy in every aspect of every reservation. We strive to provide "clean and comfortable" rooms, of course, but also much more: and it is our hope that we get another chance to show you how good we are, and how much better we are getting every day. Our goal is to be Number One.

"Best in the neighborhood."

5
lakeb2017, Youngstown, Ohio 26/06/2017

Had nice pool, nice lazy river, great access to beach. Goods breakfast. Nice and clean rooms. Least ghetto in the area! Staff was really nice. Coffee in room not bad. Indoor pool was nice. Easy to walk places.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Your kind words are much appreciated, and we thank you for taking the time to post them on line. We work hard to be among the best and are working even harder to make the kind of improvements, adjustments, and changes our guests deserve. We want to provide the highest quality in every way possible, without exception. We thank you for choosing to stay with us and hope you come back again soon.

"2 night stay"

3
Z3742CXtracyw, Monroe, North Carolina 25/06/2017

Overall experience was ok. I was not happy at all to pay $400 for a 2 night stay. Chair in room had a stain on the seat. Bed had a dip in the middle. Breakfast could be better if they had real eggs & sausage. The swimming pool was clean and well maintained.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for reviewing us on line and for giving us such important and necessary feedback, which we promise to put to use. We won't settle for anything less than giving our absolute best and providing the highest quality; it is what we are here to do, and what our guests deserve. Please know we are proud of our property and our service--and serve real eggs and sausage at our breakfast, along with a variety of breads and danishes, freshly-prepared waffles, home fries, grits, and a lot more. We try hard to provide the very best in all aspects of accommodation and service. We much appreciate your feedback, which will keep us headed toward our goal of total guest satisfaction, without exception.

"Disappointed"

1
brandonbE1780PR, Riverside, California 24/06/2017

Did not like the location at all, when we arrived the room wasn't ready , when we came back to check in as we entered our room a worker just walked in to bring us some towels, than we get a knock at the door , they had forgot to vacuum the room. Terrible location, the noisiest hotel I ever stayed at.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thank you for your feedback. Please know that if a guest is disappointed in any way, my staff and I are disappointed in every way. We promise to work even harder to exceed our guests' highest expectations.

"girls get away"

4
User 20/06/2017

ocean front rooms are quiet and relaxing. rooms across the street have an active pool outside your door, amazing view from oceanfront balcony, rocking chairs were great, better than the normal plastic chairs. clean room. comfy beds. great breakfasts ( varied from day to day.) close to airport. barely used rental car. parking close. would recommend.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for the kind and detailed review. We appreciate your choosing to spend your getaway with us, and hope you choose to do so again.

"Great Place- Honest Review"

4
User 19/06/2017

My wife and I stayed 1 night. The hotel is "Ok". The room was clean. I never felt dirty and there was no bugs. The pillows were comfy. The hotel is right across the street from the beach. The hotel does offer beach front rooms. The hotel does offer a free breakfast which was good. They had waffles, cereal, fruit, biscuits & gravy, eggs, bacon, ect... Be prepared for a long line for breakfast unless you go early in the morning. The hotel does not allow you to take the breakfast back to the room. The dinning room is basically the lobby and is somewhat small, but there was places to eat outside with tables and chairs. The hotel is about 7 minutes from the sky wheel and the myrtle beach strip. Overall it was an "Ok" place to stay. It was clean and the breakfast was good. The only complaint I had was the hot tub at the outdoor pool looked disgusting and the lazy river had a lot of debris floating in it. There is a small Chinese restaurant about 2 blocks away called E noodles. I would highly recommend it. it was cheap and really good. Overall I would stay again for a couple nights.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate your honesty and candor and for taking the time to post such an informative review. We would be honored if you chose to stay with us again.

"Not worth the money"

2
U9311YNpaulw, Lexington, Kentucky 19/06/2017

The view was spectacular, but the smell of wet stagnant carpet in the hallway seeped into our room and created a funk that negated the beauty of the oceanfront view. The toilet in the bathroom constantly ran, and the freezer sounded like it could use some love and affection from the maintenance staff. The hotel was pretty run down considering the price we paid for the room. Not the greatest experience.

"Back Again"

5
Terry L, Greenville, United States 19/06/2017

Second time staying at this location and I will return when I am in the area. The staff is awesome. Especially Betty and Reggie who were always helpful and friendly. Really nice place. I was in town for business and they took that in consideration when they chose my room.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for coming back, and for the kind words. We look forward to your return and are here to help with plans, at any time.

"Hassel-Free "Last Minute" one-night stay..."

4
judithw325, Raleigh, United States 19/06/2017

I needed to book a room at the last minute to visit with my son from New York who was in Myrtle Beach -- on a Friday night!! The front desk representative, Mercedes, was extremely helpful, courteous and professional. She provided all the info needed to make this an informed and 'hassel-free" reservation.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We're glad things worked out so well, and appreciate your taking the time to post about your experience.

"R & R for a quick week"

5
Maureen V, Lakewood, Ohio 08/06/2017

We planned to come to Myrtle Beach just to relax for a week. My husband had never been to Myrtle Beach. We wanted a hotel on the beach with free breakfast and free WiFi. We were extremely happy with our choice! Food great--stuffy friendly and courteous!

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We're grateful you chose us for some "R & R" and appreciate your taking time to write about your stay. We hope you return to Myrtle Beach again soon, and honor us with another stay at our property.

"Best place to stay hands downs! Let me tell you why.. "

5
User 07/06/2017

We booked a Mon-Sun stay here and rented the oceanfront room plus (rooms), and the room was perfect for just the two of us! Lisa and the staff were absolutely wonderful! She was so helpful to my boyfriend with his proposal to me and any questions we had! The location is the best as well, far enough away from the noise but close enough to walk to any shops and places to eat. We loved this location and hotel, thanks Best Western staff!!

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Congratulations, first off--and we wish you all happiness. Thanks for choosing us and for writing about us on line. We hope we become part of a special and long-lasting tradition.

"Good hotel for price"

4
melissamJ3284DK, knoxville, United States 07/06/2017

The hotel was great it is very close to the beach and has its own access. Nice pool and lazy river that are open late. Great breakfast every morning with lots of choices. room was very clean and the beds were very comfortable.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for calling us a "good hotel," since it will keep us motivated to be called a "great hotel" in every review hereafter. We thank you for choosing us as your Myrtle Beach destination. We appreciate your kind words and hope you come back soon.

"Great value"

4
User 06/06/2017

Very clean and tidy. Good breakfast and very helpful staff. Very close to the airport but a bit of a walk to the Boardwalk but not excessively so. Will definitely consider staying her again if I return to Myrtle Beach in the future.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We hope you do come back to Myrtle Beach, and it would be an honor if you chose to stay with us again. Thanks for writing about us on line.

"Review"

5
582dixiew, Greeneville 04/06/2017

Great stay at best western plus. Would recommend this to anyone. The only thing that could have been better would be to have an outdoor pool and lazy river on the ocean front side. Staff was amazing. Both office breakfast housekeeping and pool maintenance!!! Great experience. Will visit again

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thank you so much for taking the time to write on line about your stay. We hope you choose to stay with us again.

"Below Average Hotel"

2
Samantha H, Shelby, Ohio 31/05/2017

This was my first time staying at a Best Western and also my first time in Myrtle Beach. To begin with, upon booking our vacation, we were unfamiliar that it was Atlantic Bike Week, also referred to as Black Bike Week. As a disclaimer, noise doesn't bother me. Parties never bother me. I am young and don't mind people having a good time on their vacation. After reading many reviews, good and bad regarding this particular week, I was not too concerned because we were not traveling with children. We didn't expect utter silence. We understood that it would be noisy with people partying and having a good time. The noise, by far, exceeded my expectations. The motorcycles are revving up as loud as they could go in the parking lot and on the streets at 3-4:00 a.m. If you are looking to stay on Memorial Day Weekend, also known as Black Bike Week, consider an ocean front room instead. I imagine it was less noisy on that side. The breakfast served each morning was less than desirable. The variety is poor. We stayed four nights and ate breakfast there three mornings. Two of the three days had the same selection of items. The third day they swapped out biscuits and gravy for under cooked potatoes. The eggs were under cooked each morning. I was actually ill from something I ate there each morning. Which led us to choose a restaurant for breakfast on our final day. The cleanliness of the room was less than average. To be honest, I've stayed in worse, but for the price I paid, I really expected more. There is no deep cleaning done to these rooms. I saw some mention of potential bed bugs in the reviews but did not notice any myself. There are a lot of bugs in the area, in general, and I think they find their way into the rooms. We definitely got a few throughout the duration of the time spent at this hotel. The pool is alright. We enjoyed the lazy river and the hot tub. We did not use the indoor pool but we did scope it out. Definitely not anything to rave about. The outdoor pool looks nicer. Two of the three buildings have elevators. Be sure to notify the staff prior to check-in if you need an elevator. We stayed in the one building that did not have an elevator. The front desk staff did offer to help us with our luggage, if needed, but we were able to get it up the stairs ourselves. The staff were mostly friendly throughout our stay. We did have to ask for towels for two days, as they were not replenished on our first request. The second request did result in quick service. The towels were left on the kitchenette table. I had left a wad of money on the table, not realizing that there would be anybody in our room for the quick minute we were gone to the office. The money was left untouched, which left me very relieved. I was quite upset on the last day, as the staff were not willing to accommodate us with a late checkout. Checkout is at 11:00 a.m. Our flight did not leave until about 5:30 p.m. I had hoped to check out mid afternoon. Each day we were there, the housekeepers were present and cleaning until at least 4-5:00 p.m. So, it didn't seem like a huge request to allow us to stay a while, even if we needed to pay a small fee. I've stayed in countless hotels all over the country and have never been denied a late checkout, especially when I had a later flight out. I called multiple days before our check out to inquire about a late checkout. We were told we had to wait until the morning of checkout to inquire. The morning of, the staff indicated we could stay until 11:30 a.m. Which kind of ruined our beach plans for the last day. We didn't want to get on our flight soaked and gross from the beach. The shower rooms they offered at the beach front location were absolutely disgusting. So, instead, we walked around aimlessly until it was time to go. What a waste of a day. Luckily, the front desk was willing to keep our luggage so we didn't have to drag it around with us. I guess that earns them a few points. Overall, I would not recommend this hotel to friends. I don't feel that the staff are overly accommodating. I usually stay at Hilton properties and will go back to Hilton properties if I ever visit again.

"Service was terrible would Not recommend this hotel to any one ever!!!"

1
jonathancG6624VM, Kalamazoo, Michigan 30/05/2017

Do not stay here the service was terrible the front desk employee had a very bad attitude she was Rude When I said something to her about her attitude she then told me my card was declined Whn I contacted my bank in front of her the lady from my bank said no one had made any attempt to charge my card at alt this point I was irritated and no longer wanted to stay there Whn I asked if they could return my deposit for the room she told me no that I would have to forfet it if I did not wish to stay there any more Whn asked to tlk to managers she said we dont have one Whn I asked to speak wit the owner well let's jst say he was in a meeting I guess!!

"Quick Beach Trip"

3
M766WRashleyr, Atlanta, United States 30/05/2017

I think the fitness area needs some updating. The pool needs to make sure the bugs are continuously removed from it. Also, the maid could have cleaned a little better. Other than that the breakfast was decent, location was great, staff were nice, very convenient to the beach and walmart. The bed was comfortable and having the kitchen helped a great deal.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We're glad your "quick beach trip" was spent with us, and we appreciate your feedback--which we will act upon promptly.

"Could not have asked for a better stay"

5
Brian E, Moran, Kansas 29/05/2017

I checked into the Best Western Grand Strand Inn on May 13 and stayed through May 21 on a business trip while working during the Bike Week Rally. First of all, let me say I was overwhelmed at the kindness and helpfulness of the entire staff during my stay. I actually felt more like family. A special thanks goes out to Michael, who always had fresh coffee available since my mornings generally started anywhere from 4:30 am to 5:00 am. I enjoyed the early morning visits with Michael and he always was cheerful and very helpful also to the morning breakfast staff. I was very impressed, and the Best Western is indeed lucky to have him as a team member! Tish, also was a very helpful person, especially during my check in as she handled my unusual circumstances so very well. ( I was checking in for two rooms and the person whose name was in the reservation was not present). She was a very pleasant lady and again, deserving of praise for how she treated her guests. Robert, the groundskeeper also went out of his way to assure I had a place to park my trailer, and was a friend from day 1. I cannot begin to list all of the people who worked here at this BW. But, let me tell you, everyone I came into contact with left me with the impression that these folks really go out of their way to help and offer all they can for their guests. This is certainly a very rare case it seems anymore, but not here at the Best Western. Jack, the owner, should be proud of what he has there, because believe me, it was not unnoticed. If you are in the area, do yourself a favor, and stay here. You will be impressed , I assure you. I can't wait till the Fall when I will again be in Myrtle Beach for the Bike Rally and this is where I will stay!

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We can't thank you enough for your kind and generously detailed review. It means a lot to us--and, as part of the larger on-line conversation, it will surely help others in deciding where to stay. We appreciate your taking the time to write your review and post it. We look forward to welcoming you back.

"Breakfast was good. Beach is right there. Free parking. The outdoor pool was a little dirty. Including the lazy river."

4
X7509OIracheld, New York City, New York 27/05/2017

Breakfast was good. Beach is right there. Free parking. The outdoor pool was a little dirty. Including the lazy river. Nice staff. They had showers to wash off the sand from the beach. Indoor pool was good.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We thank you for your informative review, and we will make sure we do all that is necessary to provide the best for our guests, in every aspect of their stay.

"A Perfect Spot"

5
KitchenerNeon, Kitchener Ontario 25/05/2017

Interesting story here. The person in our group who booked the 3 bedroom cottage here at The Grand Strand Inn made an error. The booking was mistakenly made for a week hence. Management was fantastic. The manager checked things out and noticed that there would be a 3 bed large room in the main building possibly available in a few hours. He phoned us an hour or so later to confirm a room that we could stay inn. I thought this was really above and beyond the call of duty and we were very appreciative. I agree with so many others that this is the place to stay.

"best place to stay in Myrtle Beach"

5
bravesfan444, High Point, North Carolina 24/05/2017

this is the best place to stay in Myrtle Beach, Jack(owner) and his crew are the best. They go out of their way to make sure you always have the best stay and all your needs are met. Every time I go to Myrtle I stay here.

"great place to stay"

5
porker6344, Berlin, Maryland 24/05/2017

Room was very clean, big room, great staff,perfect location,excellent breakfast set-up,plenty to eat,great pool,etc,etc. Breakfast area was large with plenty of seating avalible, excellent food,good variety,different every day. Free newspapers (two to choose from) daily.

"Our Myrtle Beach Home Away From Home"

5
User 23/05/2017

This is our 5th stay here at BW. We were in for the Spring Bike Rally, and as always, the service and accommodations were excellent. Jack and his staff always go out of their way to make our stay enjoyable, no matter how busy they are (it was a record Rally, as far as attendance this year, I am sure). If you need anything, it's just a phone call away. We will be back. Thanks to Jack and his staff for making us feel right at home :)

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We cannot think of a higher compliment than being called a "home away from home," and we thank you for it. It motivates us to make it the same for all our guests. We are grateful for your kind words and for your patronage--and can't wait to welcome you back.

"great stay"

5
I2629WIrickr, harrisonburg va, United States 23/05/2017

just a great place to stay been going there for 15 years will be back soon the people and staff are very nice and go out f there way to help you, and make sure your stay fun and easy great pool and hot tub and also the lazy river is its great

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Glad you had another "great stay," which truly pleases us--it's what we want to provide for all of our guests. Your continued patronage honors us and our work, as it is what we work to provide. Thanks so much for reviewing us on line. Come back soon! Have a great, and safe, summer.

"Great place to stay"

5
User 18/05/2017

this hotel is very close to the ocean, the staff is very friendly, the outside appearance is very well maintained and taken care of, they also have a wonderful breakfast as well as providing a take out bag if you are on the go, great place for family to relax and enjoy, they also have a building ocean side that you have access to an indoor pool as well

"As good as it gets."

5
David H, Parkton 17/05/2017

After a fouled up booking with a competitors hotel, I called and spoke to Jack, said come on down. Just found our new go to place. Quiet, comfortable, great staff, super clean. Perfect location, Will be back.

"SOCCER TOURNAMENT "

4
User 16/05/2017

Had a nice stay here. Was very close to where the soccer tournament was held. Only bad thing was the traffic due to the race that was going on; but besides that it was a great place. Nice ocean views. Very comfortable would recommend this place to anyone

"Girls Weekend"

5
Prestina B, Wilmington, North Carolina 16/05/2017

Took a quick girls trip and choose Best Western because of the price. It was bikers rally so we had to pay 100 dollars per person but we paid in cash so we got it back two days later at checkout. The room was clean and decorated nicely. We had a 1 bedroom apt with a full kitchen. It came with three beds which I couldn't find anywhere else for the price we paid. The indoor pool and spa was nice. It rained so we didn't use the lazy river nor the outdoor pool. Service was prompt and the staff was very friendly. I would stay here again.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for spending your girls' weekend with us, and for posting a review about it. We hope to see you again soon and appreciate your kind words.

"Mommy Weekend turned Regional Gymnastics Meet"

5
User 16/05/2017

We got in super late and Front Desk staff was funny and professional. The room was clean and the bed was comfortable. Breakfast was good and the beach was just across the street. Located near restaurants

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Glad you spent the weekend of the Meet with us and had a good stay. We are grateful to you for taking the time to post about it all on line. Your kind review means a lot to us, and we hope to see you again soon.

"Great"

5
Mary W, Delray Beach, Florida 08/05/2017

This was a good hotel with great staff. Everyone was really pleasant. I stayed in the building across the street from the beach. The room was very clean, great amenities. Breakfast was good and convenient. Loved my stay here.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks so much for taking the time to write a review about your "great" stay, which is exactly what we want to provide for every guest. Hope you come back soon.

"Should be better"

2
pat30006, Abington, Pennsylvania 07/05/2017

I felt a need to inform regarding my stay at your hotel. Let me say the staff I dealt with was friendly and accommodating, even accommodating me with a late check out at noon. But I shouldn't have had to have so much interaction if there weren't issues. Upon checking into a cottage that had two full bathrooms, there was two towels and two bath mats. I need to ask for 3 full sets of towels since there were three of us staying in the cottage. The garbage disposal wasn't working, nor was the water/ice dispenser on the refrigerator. The only pans were a small sauce pan and a large sauce pan. I had to ask for a fry pan. The keys we were given did not open both doors of the cottage. A lock needed to be replaced. No sheets not blankets were provided fir the sofa bed. There was a hole in the wall. There was hair in the bathroom sink when we checked in. The coffee supplied didn't fit the coffee maker. These issues were resolved but I feel like it's bad business. I felt like all I was doing was complaining and bothering them with issue after issue.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are grateful to you for providing such important feedback. Please know we have implemented changes to our policies, procedures, and protocols in order to make certain no experience like yours ever happens again. We will make sure our pride in our work and in our property is reflected in every way, in all we do, and in every aspect of every guest's stay.

"Convenience"

3
Timiso, Gales Ferry, CT. 07/05/2017

Was there to help move my daughter out of CCU. Only there 1 night, it was close to the airport, rental cars, CCU, food and the beach. I was there during the week so it was pretty quiet. Staff was friendly and helpful.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for taking the time to write a review about your stay. We hope we get another chance to show you the very best in accommodation and service.

"Weekend Getaway"

3
kerryf663, West Columbia, United States 07/05/2017

Only Average. Not sure this hotel should be listed as a Best Western PLUS? Room could have been cleaner. TV reception was poor but local Tech at hotel tried but could not improve it. Overall staff service was good. Breakfast was ok but the attendant was excellent both days of our stay. location was excellent.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
Thanks for spending your weekend getaway with us, and for providing the kind of information we need to make immediate and permanent improvements; we appreciate your taking the time to do so. We will use your feedback to get better and better, as our guests deserve of us.

"Clean"

4
angel b, Lexington, Kentucky 06/05/2017

We stayed in a non ocean view suite across the street from the beach. When It said non ocean view, it must have meant no view of anything. Our balcony was on an interior hallway. There are maybe 3 rooms with this kind of issue. The king bed room was a little on the small side but very clean. However the cleaner used had a very strong and unpleasant odor. Our room was on the back side on the corner of a very busy side street. I had to leave the TV on during the weekend to drown out the sound of traffic Housekeeping came at various hours of the morning. We only had the room cleaned once during our 5 day stay. The housekeeper took all the dirty towels but didn't leave any clean ones. After asking for towels to be replaced to 3 different staff, we finally got them. Our building had a "heated" outdoor pool, hot tub and lazy river. We also had access to the pool and hot tub in the beach access building as well, but they were nowhere near as clean as the outdoor pools. Pool towels are available at the front desk but must be returned to the same place, which I found odd. A breakfast buffet was served daily. A variety of items were offered: French toast and biscuits with gravy alternated with pancakes throughout the week. Scrambled eggs, sausage, fruit, yogurt, oatmeal, grits, pastries, bagels, bread, and waffles. Multiple toppings for waffles, eggs and grits. Light and dark roast coffee along with decaf. Orange and apples juices as well. On the weekend the breakfast area is very crowded and there may be some wait for an open table. You cannot take food back to your room. Express check out is also available. Aside from the misrepresented balcony, waiting on towels and "old man" smelling cleaner, this is still the nicest hotel I've stayed in at myrtle beach for the price point. For less than $100 a night and daily breakfast you can't beat this place.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We appreciate the detailed review, which will help others and help us to make improvements. We thank you for taking the time to write and post it, and hope you choose to stay with us again soon.

"anniversay getaway!!!!"

5
X3879ZScherylt, pikeville, United States 04/05/2017

Breakfast outstanding, beds ooohhh sooo comfortable and soft, rooms immaculate, home away from home! And Jim is soo awesome!!! We love this place!!!!!!! Staff is grrreeaaat!!!! We wanted to go back the following weekend, but all the rooms booked already!!!!! We're waiting for availability!!! Worth the wait!

"Reasonable hotel"

3
andjanRotherham, Rotherham 04/05/2017

We chose this hotel because it is close to the beach and we wanted somewhere to chill out after 2 weeks on the road. The hotel is somewhat dated but clean and has a good pool (inside & out) although the outdoor pool is close to the road and footpaths. The room service was not as should be, we had to call to reception to get cups for the coffee machine on 2 days and the toiletries were not topped up 2 days. The balcony was never cleaned before or whilst we were there as there was some rubbish there when we arrived and still there when we left. There was no iron in the room although there was an ironing board. I think that quality control was lacking and there should be no excuse for it. The thing we found strange was the lack of places to eat at this end of Myrtle Beach. There are loads of hotels/motels along the road and we only found 2 places worth eating at and they were about 10 blocks away form the hotel. If you wanted to have a drink with your meal you had to walk or take the car and not have a drink.

"Great stay at Best Western Grand Strand"

5
Frank D, Hamilton, Canada 01/05/2017

My wife and I needed to get away given the long winter in Southern Ontario. Myrtle Beach was warm and sunny the whole time we were there. We shopped, we ate at some interesting restaurants, but most of all my wife and I soaked up the sun and relaxed on the beach. I enjoyed this trip better than our last trip to Florida last year.

"Great for families"

4
User 01/05/2017

Spacious rooms and a good location make this an ideal place to stay for families. The staff is friendly and helpful. The breakfast is better than most other hotels with a different variety of items daily. The breakfast is small and does get crowded but there are tables outside also. If you have little ones that are crawling, the carpets are not the best but overall we will stay again.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We very much want to be the place for families to come to when in Myrtle Beach, and are glad you enjoyed your stay with us. We appreciate your important feedback, which we will put to immediate--and effective--use; you have our promise on that. We truly hope we get another chance to show you just how good we are. We be honored if you chose to stay with us again.

"Nice family friendly hotel."

4
Doug D, Ontario, Canada 01/05/2017

Stayed here last summer with the kids and had a great time. The pool was nice as the beach in August was full of jellyfish. Nice rooms with kitchenettes and breakfast in the morning. Beach is across the street and very convenient.

Jack R, Owner at Best Western Plus Grand Strand Inn & Suites, responded to this review
We are proud to be a family-friendly hotel and appreciate your kind words. We hope you choose to stay with us again soon, so we can show you truly superior quality in accommodation and in service. W are working every day to get better and better.

"Really enjoyed our stay."

5
davidnC2206HF, Brunswick, Ohio, United States 27/04/2017

Staff was friendly and very helpful. Maintenance was pro-active and efficient. Room was comfortable and clean. Had a nice mini-vacation there. Did not use the pools during our stay, but noticed they were clean and inviting. Would definitely return and recommend.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
All of us here are happy you enjoyed your stay, and we look forward to welcoming you back someday soon--so you can enjoy both our indoor and outdoor pools. Thanks for taking the time to write and post an on-line review.

"Clean and friendly"

5
User 27/04/2017

Everything is available with great beach access. The rooms are clean, the staff friendly, and this place is amazing! And the beach access is great in a good section of Myrtle Beach not far from anything.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We couldn't be happier that you found our property and service to your liking, and we appreciate your review. We look forward to welcoming you back.

"Absolutely Blown Away"

5
B1331RVchristopherc, Columbia, United States 25/04/2017

This place is an absolute jewel. The room decor is astounding, the beds were wonderful, I loved there was an indoor and outdoor pool (though, I'm not sure why the outdoor is heated and the indoor is not), breakfast was great and the location is amazing. Even if you're not brand loyal, this place is a must stay.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We truly appreciate your kind words and for taking the time to write and post them on line. We are working harder than ever to make the kinds of adjustments and improvements to provide, without exception, the kind of consistently high quality our guests deserve. We want every guest to be "absolutely blown away" by our accommodations, our service, and our amenities (including heated indoor and outdoor pools!). We will not stop until every single guest agrees we are "an absolute jewel." Thanks again for the review--and we hope you choose to stay with us in the future.

"This hotel had everything I needed"

4
judithk305, Huntington Beach, CA, United States 25/04/2017

I picked this hotel for the following reasons: lazy river, late pool hours, near the ocean, free easy parking, included breakfast. Everything I needed for an overnight getaway with a child. The staff was very helpful with directions to my destination and the few minor problems I had. The breakfast was far better than expected. My kid loved the fresh made waffles and the lazy river. The hotel is older, yet well kept.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
So glad we had everything you needed--and we hope you come back again. We're proud of what we offer and are happy you and your child enjoyed some of our amenities. We appreciate your patronage and your taking the time to write about your stay on line.

"I would stAy again"

4
User 24/04/2017

We had a weird odor that lingered In the room and only had housekeeping one of the four nights that we were there. Other than that the cleanliness and the kindness of the staff was awesome! The lady at check in was so kind and highlighted on the map exactly where we were and where we could park for free!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We're glad you would stay again, so we can have another chance to show you a truly superior experience. We are busy making changes--and training new staff--to better serve our valued customers. We will keep working to provide the very best for every guest, every time. Thanks for taking the time to write about us on line.

"Didn't get past the receptionist"

2
OhJackieO, Fairfax, Virginia 20/04/2017

I just called the Best Western Grand Strand to ask about a quick stay while I watched my son play lacrosse. I explained to the receptionist that I like to feed the boys after the game. I asked if there was a place we could gather. The response was No. After a pause, she said "We have no meeting rooms, sorry." Sadly, her lack of interest in trying to accommodate me lost them my business as well as a few other parents coming to watch their boy play. I've had these dinners all over the Southeast with not one complaint from any hotel. Any time I have called other hotels in other cities, I've been met with curiosity and a willingness to figure out how to make it work. These dinners or lunches last about 1 hour. I'm so disappointed in the lack of customer service. My tip is to train your staff to be interested, ask a few questions, and then make a decision rather than an immediate NO.

"Hotel with great people "

4
Janice G, Ellwood City, Pennsylvania 20/04/2017

I had a king room efficiency. I could see the ocean from my bed. The room was large and comfortable, nice little balcony. The hotel is a little dated and I needed maintenance but they came quickly and were so nice. The outdoor pool was great. Breakfast was very good. Enjoyed my visit.

"Great location, friendly staff."

4
B8125UIrebeccat, Delaware, United States 19/04/2017

Loved being able to walk to the ocean. Staff was friendly and caring. Breakfast was delicious. Room was great with a view of the ocean. Room bedding, towels, and kitchenette nice and clean. Room floors needed additional cleaning. Pool was nice. Hot tubs needed additional cleaning. Great overall experience. Would definitely stay there again.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We hope to welcome you back soon and thank you for taking the time to write about us on line.

"DISGUSTING! RAN-DOWN! DIRTY!"

1
cheryl61, Missouri 18/04/2017

YOU HAVE BEEN WARNED! I am so upset that this Best Western Hotel was such a disappointment! It is dirty, SO DIRTY, run down extremely bad. Needs a total remodel. We just sat in the room when we first got there in shock. We should have gone straight back to the hotel across the street caddy corner, where we checked in. Since we were only going to be there 2 nights, we just decided to get through it.....since they had already charged us for the 1st. night. Just thought it was easier to just put up with it and enjoy the beach. It is missing paint all over the whole place, even the pool area. Dirt is in every corner, everywhere! Worn out carpet through the whole building. The maid was sitting on the floor in the hallway folding towels in a garbage bag one morning! Kids from the cheap hotel next door were sneaking into our indoor pool. We couldn't believe how dirty our bathroom floor was. There is a little balcony, which is great, but the little table was so filthy with other people's stains we didn't dare sit anything on it! We felt so dirty and disgusted, couldn't wait to get out of there and on with the rest of our vacation. If it wasn't for wanting to spend time on the beach, we couldn't have made it through. It does sit right on the beach like it says. There looked like there was supposed to be a hose on the outside for washing things off, hose was missing! If you have hard time walking, the hotel for breakfast across the street is a good little walk. Very hard for my husband who walks with a cane. Keep that in mind. The hotel next door is a cheap hotel (didn't know that, mine wasn't!) and there was a lot of noise until the wee hours of the morning. It was just a horrible situation. I will be fair and mention a few good things: breakfast was very nice (caddy corner across the street), the beds and pillows are comfortable (except for the stains on the sheets). That's all I can say that was good. Go somewhere else! You will be happy you did !!!!!!!!!!!!!!!!!!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We promise to use your experience to re-energize our daily and on-going efforts. We will work with a heightened determination to be the best property in all ways, with the best service always. We are proud of our property, and take pride in our work, and will make certain both are reflected from top to bottom and in every corner between.

"Myrtle beach"

3
User 18/04/2017

Very good location, good breakfast but pillows very uncomfortable. Replenishing of coffee didnt happen and towels for all never provided, we always had to go to front desk. Cleanliness of room was not ideal.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We thank you for the important feedback, and are sorry we did not show you our very best. Your experience will be used to guide us through a top-to-bottom review of all we do, because we want to exceed even the highest expectations and provide true quality in all aspects of every guest's stay.

"Hotel has a SCAM going"

1
CHRISTINE G, Green Brook, New Jersey 13/04/2017

I cannot tell you how the hotel is because they would not let me check in. When booking the hotel I went onto Best Westerns main website (Not directly to this hotels website)After entering in dates and place I opened the link to the hotel (again different from the Hotels direct website). There is a section that tells you about this hotel and lists all of the things the hotel offers. There is a plus sign to see more but most people would not click this plus sign if they do not care to see the additional amenities. There is a box at the bottom that says Hotel Policies and this says no pets. In the hotel amenities section hidden in the section that comes up after hitting the plus sign there is a section that says Management reserves the right to refuse to provide accommodations to persons less than the age of 21 unless accompanied by a parent. Proof of legal age MAY be required at check in. Again this was hidden and not implying it is definite but at managements discretion. I did not see this when booking my room. If you go to the hotels main website directly it does say Must be 21 years or older in order to reserve and occupy a room and ID for all guests is required which is a more definitive but this is not the website the main Best Western web page directs you to and even this is not in bold like the rest of the benefits of the hotel and in the fine print at the bottom. After traveling 4 hours to Myrtle Beach I was told that I could not check in. I was with my boyfriend who is 21 and I will be 21 in 5 weeks. The woman at the front desk was not only rude but left us totally stranded at 10:00 at night with no where to stay and they refuse to give us our money back. My parents called and said they would be held fully responsible but they did not care. It was not that I was trying to come to the hotel with a group of kids. The website should ask your age or birthdate when booking and prevent you from booking or at that point highlight the hotels policy. As previous people complained about on here this hotel does not use common sense and basically scammed me out of money. I am hoping they will do the right thing by refunding my money but at this time it does not look likely. Best Western is off of my list of hotels I will ever consider staying in during any of my future travels unless this matter is resolved. The corporate office is looking into this for me.

"Nice and served the purpose"

4
Z7266YXjanet, Oreland 12/04/2017

The Grand Strand appears to be a constant row of hotels/motels. Our room was nice and right on the beach. Sunrises and moon over the ocean were very pretty. I was told many rooms in the building on the beach are different. Ours was a 2-bed with kitchenette, table and 3 chairs, and balcony with 2 rocking chairs and small table. Hotel breakfast was across the street, but we just got the to-go bags (small water bottle, granola bar, danish and either apple or banana since we were on the go! Daughter and granddaughter liked the easy access to the beach and indoor pool in our building. Unless we missed something, had to drive to restaurants for dinner (good places all over)! I would stay there again for a beach-front room!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We appreciate your detailed review and are grateful for your patronage. We do hope you choose to stay with us again.

"It was awful i will never give Best Western my business again"

1
atiliab, Atlanta, Georgia 10/04/2017

The front desk told us we would have a three bedroom two king beds and two queen beds in a room we arrive there with only one queen bed..we called the front desk they hung up on us. We walked to the front desk they told us they would give us our money back and we could leave. I told them we was on vacation we can't just leave they was so rude know customer service never tried to accommodate us. We stayed we had know choice the toilet was broke the ceiling fan didn't work the stove broke apart terrible experience not enough bathrooms ...

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
I thank you for providing such important feedback. Changes will result. We share your disappointment, and your dissatisfaction. But we can promise you and all future guests a stay fully supported by kind attention and hard work--dedicated solely to providing the highest quality in every way.

"Awesome as always "

5
User 10/04/2017

Hands down this is the best place to stay. I'm never disappointed. The owner is always renovating something to keep the property top notch. As for the employees, I couldn't dream of any better. I thoroughly enjoy myself every time I visit.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We thank you for your kind words and your continued patronage. Both mean a lot to us.

"So So"

3
User 09/04/2017

The room looks much nicer in the photos than in person. Looks like premium linens, but white sheets cover a cheap blanket to make the affect. Carpet was very old in our suite, left my socks black. Very small for what we thought we were getting. Left over things in the fridge, not especially clean. Great location. We thought price was good for location (across from beach) until we were actually there and you get what you pay for. Breakfast was OK. Did have some Gluten Free items labeled for my son and myself which was a nice choice. We are used to Hilton properties and this was nowhere close but we needed a suite and this is what we found. Very noisy (except back bedroom has window air unit in the wall that drowned out most noise. Would not go back but something to think about for those on a budget.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We don't want to be average in any way; we want to be superior in all aspects of accommodation and service. We regret not showing you our best and promise to use your feedback to make immediate improvements and changes.

"Fell below expectations"

2
katrinah555, Coldwater, Michigan 08/04/2017

When we first arrived to mrytle beach we had booked for 2 nights. There was 2 adults and 4 children. Room was ok, stove and fridge was a nice addition but needed upgraded. Refrigeratorkept makingnoises throughout night and oven burnt our pizza. Hotel had free breakfast which was a plus and helped save on a meal which gets expensive eating out with 6 people. Breakfast at the hotel was way better than the waffle house we had eaten the previous morning. The hotel was across the street from the beach which was another perk. We checked out Wednesday morning and did a few more attractions that we wanted to do and realized we needed to stay one more night to see all the things we had on our small check list. We went back to the same hotel since we were familiar with it and got another room. This time we had a different room. As soon as we walked in it had a fish smell to it. Once we got the kids situated they past out in no tI'm since we got in pretty late. We ttied to turn the air on and cool the room off but the smell got worse. The floor was sticky walking acrossed it, my boyfriend took a shower and put the towel on the floor so he wouldn't touch the floor and when he picked it up it was black. We got up early the next morning to check out and I told the receptionist abut the problem and she said "I'm sorry" and "why didn't you call us we would have sent someone to look at it". I explained that we had gotten in late and the kids were asleep and she did not seem to understand that and said "I'm sorry". And reassurred me that it would get looked into.... yeah right. If the room was cleaned like it should have been then the smell of fish would have been caught and the floors wouldn't have been so filthy. If your a parent and you know your kids are exhausted from a long day while on vacation and they pass out the last thing your going to do is call to get a new room and move all your belongings and sleepy kids over to a new room. Also another con, there was no parking next to your room. Next time I will do more homework on hotels or cringe and spend a little more money on a nicer hotel.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Your detailed feedback will be used to raise our own expectations, which we want to be even higher than those of our guests. We can not be satisfied unless our guests are satisfied in every way possible. I can assure you the matters you have written about in your review are being taken and regarded very seriously, and will be forever fixed.

"Would stay again"

4
User 28/11/2016

I had a good stay at this hotel. The breakfast was on point! meaning good! The rooms were good and they had dishes already in the cabinets. The lights in between the two beds did not work, but that is probably a separate issue....The in door pool was nice, the hot tub however had too much bleach in it :/ The rooms were also kind-of small, but it was only 2 of us in a 4 person room. Overall good stay, good staff esp. night time staff. I would stay again.

"Best night's sleep in months"

5
Y5592XNcindyg, Greenville, United States 22/11/2016

I have stayed at the Best Western in MB many times and I love it. Very nice hotel! I wake up to coffee and a full breakfast and I so appreciate the effort they put into it. Every single time! I love the rooms and I actually sleep better than I do at home. It prompted me to buy a new mattress so that I can have that more often : )

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks so much for the kind review and taking the time to write and post it. We're glad we could provide you with a good night's rest, which is one of the things it all comes down to--that we're here to provide. Thanks for choosing to stay with us. We hope you come back again soon.

"Good weekend"

4
royd973, Donalds, United States 18/11/2016

The room was ready for us at arrival. The room was clean and comfortable. The desk help was great and breakfast was good. A little noise outside of room because of work on buildings from the hurricane. Overall the stay was good.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We're glad you had a "good weekend" at our property and hope you chose to stay with us again. We'd like to be the place where you have a "great weekend" and thank you for the kind of feedback that will help us in our work to do, and be, just that. Thanks for taking the time to write about your stay.

"Best Hotel"

5
Sherri W, Myrtle Beach, United States 13/11/2016

I stayed here for a month while my apartment was being repaired, and I was happy with every aspect of my stay. My room was clean and comfortable and included a comfy chair with ottoman, a desk, and a kitchen. It was like a studio apartment across from the ocean. The front desk staff and the owner himself all have a great, helpful attitude. I plan to stay at Best Western's in the future.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We appreciate your review and are glad you chose to stay with us, circumstances aside. Your kind words mean a lot to us and help us stay the course--to be a place people come to because we work hard, every day, to be worthy of their patronage.

"Handicapped accessible?"

3
Karen M, Creston 06/11/2016

We stayed in one of the ocean view rooms and the view from our room was fantastic!! The walk to get to the building has pieces of tile missing making it very hard to maneuver with a walker or wheelchair. The roll in shower would have been great if the shower curtain fit...we had water everywhere! There was no place in the bathroom for a person in a wheelchair to put their toiletries and the towel bars were no where near the sink. To top it off we told housekeeper that we were out of toilet paper. She said she had none on her cart and would have to go get some. She didn't come back for 2 hours and that was only after I called the front desk about it!!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are not satisfied when we do not show our guests the highest quality in accommodation and service, which we strive to provide every day, and in every way. We appreciate your providing us with the kind of feedback necessary to re-energize our efforts.

"We look forward all year to the month of October to stay at our second home."

5
James I, best western, United States 04/11/2016

My husband and I stay for the entire month of October every year..because we just love it.. our view, our room and the staff. The weather is perfect and it is not crowded. Our friends that told us of this find also stay for the entire month of October.. We sit on the beach and read and eat fresh seafood daily..and never tire of this wonderful hotel.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for coming back to stay with us--for making this your "second home.". It means a lot to us that you do come back, and we are grateful you took the time to write and post a review. We look forward to next time.

"Clean room"

4
User 02/11/2016

This is the 2nd time we've stayed here In the last year. Both times, the rooms have been clean and staff very friendly and courteous. We were in the non beach side of the complex, as we were in the area for a softball tournament, not to see the beach. Breakfast was ok, but the area was very small to accommodate a lot of people. It was a very busy weekend. The parking was tricky as most was beside or behind the building. More lighting is those parking areas would be a plus at night.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We thank you for taking the time to write about your stay, and we hope you do us the honor of coming back.

"Great hotel and wonderful staff!"

5
michellemcgee2015, Myrtle Beach, South Carolina 02/11/2016

Location: Love the location! Central to Myrtle Beach and surrounding areas. Just a short zip to the popular Market Commons area as well. We actually stayed in one of the apartments on property and we loved it. Short walk to the pool, lazy river, indoor heated pool, lobby for breakfast or the beach. They also have a building right on the ocean front if you prefer to be right on the beach. Apartment: Spacious and roomy! It was a home away from home which provided 2 full baths, a comfy king bed, pull out couch, nice flat screen tv's, a full kitchen and a washer/dryer so I wasn't coming home with lots of laundry to do. Everything was updated with tiled showers, etc. Staff: The staff was so pleasant and friendly. Miss Linda was such a big help in checking in and helping us when we locked ourselves out. Always service with a smile! Amanda was very accommodating as well making sure we had everything we needed. We would definitely pick Best Western Plus Grand Strand Inn & Suites as our #1 place to stay. Clean, professional and family friendly!

"Best western plus"

5
User 01/11/2016

We stayed in lone pine calif. In August for our anniversary. this had to be one of the cleaner hotels I've been in. Very impressed! My husband and I had a nice breakfast and enjoyed the little town. great experience!

"Worth the cost, will definitely return"

5
M6215APkevind, Charleston, South Carolina 01/11/2016

Stayed at this location for a trade show at Myrtle Beach. I was very impressed with the room as well as the breakfast. No complaints on anything at this location. Highly recommend... especially the breakfast.

"Spyder friends weekend"

5
Kristine B, Goldsboro, United States 31/10/2016

Hotel was very nice and accommodating to us. There were six in the group, five of us Spyder ryders. The staff was friendly and helped in any way they could. It was clean, bed was comfortable and breakfast was very good and had a good variety of food. Coffee was great, too!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for bringing your friends and the Spyders down to stay with us. We appreciate your patronage and your kind words. We look forward to welcoming you back and are grateful you took the time to write and post a review.

"Ocean Front Suites"

4
Ronald N, Toronto, Canada 31/10/2016

We have stayed her many times over the years and each year they seem to get better. Impressive front office staff, great breakfast knock, super rooms with ocean view, ample secure parking,helpful service staff, very clean, lots of room amenities, reasonable rates. Can't go wrong.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are honored by your continued patronage and truly appreciate your taking the time to write and post about your stay. Your kind words mean a lot to us.

"Ocean view blocked"

4
TeaTimeSmiles, Blackville, South Carolina 30/10/2016

This is exactly what you've come to expect from a Best Western Plus except for a few things. First, and most oddly the hotel has two buildings - across the street from each other. This wasn't a problem, but I'd have hated to have to walk across the street for breakfast if it had been raining. Secondly, if you want an ocean view make sure you have a room ABOVE the third floor. They planted palm trees in front of the hotel. It makes a perfect screen between the ocean and the balconies of the "ocean view" rooms (very bad if you actually want to see the ocean). On the third floor you can see if you're standing, but if you sit in the provided rocking chair you loose your view. And lastly, low shower head. My 6'2" husband had to bend over to wash his hair.

"Wonderful visit to a beautiful hotel."

5
CarolynCanton_Ga_, Canton, Ga. 30/10/2016

I had an oceanfront efficiency that was super clean and beautiful. I had a large room with a cool bathroom, nice bedding. Big refrigerator, stove, and microwave. Everything was so clean, even the outside corridor. The view from the sliding glass door was awesome. It looked out on a balcony with rockers. Plenty of lounge chairs that faced the beach. I loved it. No problem with parking. Check in and check out was handled with the best customer service. I will definitely stay here again in the next few months.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We're glad you had a good time here and enjoyed our property. Thanks for taking the time to post such a kind and detailed description on line. We hope you choose to stay with us again and come back soon.

"Unethical"

1
User 29/10/2016

Our room had a disgusting odour of rotten fish. When brought to the attention of the management, staff made an effort to track it down. At our great inconvenience, we were forced to re-locate, the smell was so overpowering. Our afternoon and evening were ruined. Our clothing, no doubt, would retain this odour. No apologies. When ask if we could be compensated for the substandard conditions, we were very rudely rebuffed by management. When I mentioned the word "Tripadvisor", I encountered an angry and threatening response. He told me to leave the hotel immediately. Now I ask you, how accurate are the Tripadvisor ratings, if the management threatens you over a negative review?

"Friendly environment"

5
User 29/10/2016

I like to say I am very impressed about this hotel and employees Person who check us in was just great I will definitely come back here Manager are awesome always have answers to every thing I will miss this place

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We thank you for your kind words and for posting about us on line. We hope you can come back and honor us by choosing to stay with us again.

"fall weekend at the beach"

4
Rodney B, myrtle beach, United States 25/10/2016

good hotel, the guess was very nice and attentive, breakfast was good as well. we had a good time there, only thing is the parking it wasn't that good.staff was very helpful and most of the guest was kind, also had a very nice lounging area.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for spending a weekend with us. We appreciate your taking the time to write about your stay and posting it on line. We hope you choose to stay with us again someday.

"Lovely weekend stay!"

5
MZ07040, Chapel Hill, North Carolina 24/10/2016

We had a lovely weekend at the BWPGSIS this weekend. We stayed in a two bedroom queen suite for a great price. The suite was entirely clean, attractive, and well equipped for cooking/housekeeping. Though the hotel was full over the weekend, it was surprisingly quiet. The "continental" breakfast was extremely generous, varied, plentiful, and tasty, with many hot and cold offerings. The pools were nice and clean as well. And finally, the desk staff was friendly, kind, and accommodating, allowing us a later check-out by an hour. Thank you, Best Western Myrtle Beach staff for a very nice visit!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are glad you had a nice weekend with us, and hope you honor us again by choosing to stay here. Thanks for your kind words and for taking the time to post them on line.

"Not the place to stay at Myrtle Beach!"

1
dmk9416, Monroe, Michigan 24/10/2016

We were greeted at check in by a very rude, unprofessional, unfriendly clerk upon checkin AND OUR 3-DAY STAY ONLY GOT WORSE FROM THERE! I wouldn't recommend this Best Western to anyone - especially a friend! I've stayed at many Best Westerns and am a member, but I have never encountered one this bad!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We share your disappointment, and we renew our promise to you and to all our valued guests to provide the very best in service and accommodation. We make this promise without exception, without qualification. Our daily goal is to be the place people want to come to, and come back to--and we will not stop working toward that goal. We thank you for giving us the information we need to make that happen.

"Never coming back."

1
User 24/10/2016

Not one of the employees we encountered were helpful or nice, they were quite rude. Our room floor was disgusting. The first night we were there I walked on the bare floor with no shoes and the bottoms of my feet were black by the time I went to bed. There were hairs (not ours) all over the floor and it was not cleaned up after "housekeeping" came. It was also EXTREMELY overpriced for what we got. We will never be recommending this hotel or coming back.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Foremost, thank you for providing us with the kind of feedback we need in order to re-energize our efforts to be among the very best, which is where we want to be and work every day to be. We are not satisfied with anything less than providing superlative service and accommodation, and are sorry we did not show you our best. Rest assured we will use your review to make whatever adjustments, improvements, or changes that are needed to give our guests all they deserve. We hope to have another chance to show you how good we really are.

"GHH"

5
Glenda H, Charlotte, United States 24/10/2016

Awesome facility. Well worth the trip. All services were above and beyond what we expected. Excellent services provided. Breakfast foods and services were the best that we have received in our travels. We frequently have to rely on hotels and resorts for business and family trips. Best Western best by far.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Your kind words mean a lot to us and we're grateful you took the time and effort to write and share them on line--where they do a lot of good. You're taking part in an important conversation, and we thank you for it. We would be honored if you chose to stay with us again.

"Great Location, Hotel and Staff"

5
hdmassage, Kitty Hawk, NC 18/10/2016

GREAT HOTEL! The hotel looks average from the outside but the inside is beautifully decorated, very clean and friendly staff. The nine foot deep pool and lazy river style pool along with the hot tub is immaculately clean. The breakfast included eggs, bacon, ham, fruit, yogurt, waffles, bagels, juice, coffee, and milk. We have paid more for a hotel in the same area for less amenities in the past and we were quite disappointed. We have NEVER had a bad experience with this hotel!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We appreciate your kind words and thank you for taking the time to write and post them on line. Your descriptions will be a help to others looking for a place to stay. We hope you can come back again soon.

"Great stay"

5
Tanawha208, Holly Springs, North Carolina 17/10/2016

We found this hotel at the last minute. Had a very nice room in the building on the ocean front. Comfortable bed. Clean room. Breakfast was good, the breakfast room is small. All staff members are very courteous and helpful. This hotel is also far enough down that you are away from most of the noise of ocean Blvd - at least during October.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We're so glad you had a great stay with us and hope you can come back soon. We try to get better and better and would be honored if you chose us again and could see all we work to accomplish.

"Great, pet friendly hotel!"

5
Jennifer B, Odessa, Missouri 17/10/2016

I arrived in Myrtle Beach two days after Hurricane Matthew hit. The original hotel I had reservations with had originally said they would be open but after driving 1100+ miles, I find out they were closed and my reservation was cancelled. I had my 3 small chihuahuas with me and a pet friendly hotel in MB is not easy to come by. By chance, I called Best Western and they offer ONE pet friendly room and it was available. It is NOT an ocean front room but the room made up for it and was very nice. It was one block from the ocean and was a full size apartment. Living room, dining room, large bedroom with king bed, two full bathrooms. Kitchen was fully stocked with dishes, cookware, dishwasher, stove, microwave and full size fridge. Also has a full size stackable washer/dryer in the apartment. Bedroom had two clothes closets and also a pantry style closet. It was the entire bottom floor of a beach cottage and there were two smaller apartments upstairs. Room was spotless, showed no signs of previous animals or animal smells. Kudos to the great housekeeping dept! They have an indoor pool/ hot tub and I noticed a laundry mat style washer/dryer by the pool area for those without the in-suite washer/dryer. Also has an outdoor pool & lazy river. We didn't use it but it looked clean and well maintained. Dealt with front desk clerk, Reggie, on several occasions and he was great and helpful. Also met the owner when we were standing outside the apartment, he was driving by and stopped and asked how we liked the place and if we were enjoying our stay. Very nice gesture. If you are looking for a pet friendly room and don't mind having a 2 minute walk to the beach, this is your place. You won't be disappointed.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are glad you enjoyed your stay and thank you for the kind words and descriptions you have provided. Feedback is important to us, and necessary to our aims and goals. We are glad we were able to accommodate you after the storm came through, but please know we have two (2) pet-friendly units and encourage guests travelling with pets to plan ahead in order to book them. We do hope you choose to stay with us again.

"Great hotel"

5
swol4d92, Asheville, North Carolina 15/10/2016

Only issue is the pool is in between everyone's room and the internet could be upgraded for faster speeds but other then that this hotel is great no problems with the bedding blankets Pillows were all good I could sleep for days :)

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We appreciate your taking the time to review us on line. We thank you for your kind words and for choosing to stay with us--and please know our indoor pool is located in our Oceanfront Building and our outdoor pool and lazy river are located at our Main Building, across the street from the beach. We hope you come back and enjoy them both again, and our other amenities as well.

"great hotel"

5
Michelle S, Durham, United States 15/10/2016

we have a great stay at the hotel, the location is perfect, staffs were nice, breakfast was good,room was clean, we have a great time, we will be back at myrtle beach and we will stay again at best western plus! highly recommended! ;) ;) ;)

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for the kind words and for posting them in an on-line review. We look forward to welcoming you back, hopefully soon.

"What a way to do business!"

4
Steven P, RICHMOND,VA, United States 13/10/2016

We arrived in Myrtle Beach the day after Hurricane Matthew passed. Our hotel did not have electricity nor did a lot of the Grand Strand. When I stay @ a Best Western I always stay a @ a B-W Plus because they have a higher standard. With no place to stay we stumbled upon this hotel. The vacancy light was on so I went in. They offered me a choice of rooms at a fair price and allowed me to take possession of the room right then..(11:00am) without asking to even do so. The owner was there working and accessing the damage and had such a great attitude as did his staff. (american owned and operated) The hot breakfast they offer (included) is the best I have ever had! I am trying to proclaim this a 5 star hotel but they do a great job and you just get the feeling that they truly do appreciate your business!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Your kind words mean a lot to us and we thank you for staying with us and for taking the time to review us on line. We are glad we were able to accommodate you and hope you come back to stay with us again.

"Rescued from the Storm"

5
Rebekah C, Woodstock, United States 13/10/2016

Hurricane Matthew could have easily ruined three childrens first experience with the beach. The staff and personel of the Best Western Plus Grand Strand Inn & Suites, Myrtle Beach welcomed us when we could not reach our original destination due to storm damage. Excellent serve and proximity to the beach will bring us back again....all the grandchildren now want to live at the beach!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Even under the circumstances, we are glad you chose us. And we're grateful you took the time to write about us and your stay on line. We hope you decide to stay with us again.

"GREAT Stay"

5
User 12/10/2016

Wonderful staff, great property. Breakfast is nice. This was a perfect hotel stay for me. I would recommend to anyone. Property is across the street from the beach but good location. Thanks for everything.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are glad you had a "great stay" with us and hope you decide to come back for another. We work hard every day to make our property and service the best of its kind, as all our guests deserve.

"trip east"

4
Tim P, Prescott, Arizona, United States 08/10/2016

Nice place on the beach pool ok nice breakfast plenty to eat priced ok Room clean staff very helpful friendly new the area well lots of good food in the area board walk close enough 2 mile walk would go again

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for taking the time to review us and your stay on line. We value your feedback and hope you choose us again when you come back this direction.

"Good"

4
Raul P, New Jersey, United States 08/10/2016

1.- I have to mention that with the exception at check-in, the male attendant and having to request a different room due to a heavy tobacco smell in the first one. 2.- Breakfast room bathroom right next to the tables and the door always being left open. 3.- Motorcycles being parked between front facing rooms and the pool making it impossibly to enjoy a peaceful few hours

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We appreciate your important feedback, which will help us to get better and better serve our valued guests. We work very hard every day to improve the quality of our service and accommodations and we hope you come back again so we can show you our very best.

"safe and clean"

4
mmsnyr8120, Harrison, Michigan 04/10/2016

across from ocean. easy to find. plenty of things to do. management excellent. even booked one of the cottages for the snowbird winter months. weather was great. restaurants are part local and chains. shopping is close. airport is close. traffic was not bad. weekends were busier.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We look forward to your return and are grateful you took the time to write about us and your stay.

"Great for a reasonable price"

5
j0baer, Hamburg, Germany 01/10/2016

The hotel was really nice, the room was big and well equipped. We stayed in the building directly at the beach. The service was good. The breakfast buffet was well equipped and the tables were cleaned quickly. Breakfast is in thr main building over the street, but it was no bother (should be considered if you plan to stay in winter- is there that thing in MB?). All in all great value for the price.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for your kind words and for choosing to post them on line. We appreciate your patronage and your feedback and hope you choose to stay with us again.

"Exceptional Staff and never disappointed with the rooms. "

5
User 01/10/2016

I have stayed at this property multiple times and not once was disappointed. The staff are very welcoming and friendly. I don't think that a better group of people can be found anywhere. There are many different room types to accommodate the needs of anyone. Location is perfect! There is a building with an overview and one across the street. They have a laundry room in both buildings and an awesome hot breakfast. I never even consider another hotel when I'm in the area because the staff makes me feel at home and accommodations are great.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are honored by your continued patronage, which motivates us to try even harder to be the kind of place people want to come to--and come back to. Thanks for taking the time to write about us--and your experience with us--so that others can benefit from your thoughts and opinions.

"Felt Sqeezed IN"

3
Steve B, Elmira, NY, United States 29/09/2016

For a Best Western Plus this was kind of a letdown. The entrance was very tight to say the least. The property exterior very inviting-but again small and cramped-like it was put there just to do it. A very nice pool and quaint lazy river adjacent to a very busy street-sidewalk was offset by a room that really surprised us. WHY?? The room was very small but the real issue was two new bathroom towel racks installed above where two previously had been. The four raggedy holes left from the first two towel racks were NEVER filled-covered-nor spackled and painted...just left forgotten-JOB DONE!! There was most obviously NO follow-up work inspections...and that's not what makes a property a "PLUS". The area surrounding the exterior-sides and rear were shoddy-messy-and security-wise questionable...See for yourself.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Your important feedback will help us as we work toward our goal, which is to be among the very best in all aspects of accommodation and service. We try our best and hardest to provide exemplary service and product, and are disappointed we showed you less than that. It is our intention, every day, to give every guest a superlative experience. We thank you for staying with us and for taking the time to write about us on line.

"Hotel room"

4
Kim S, Des Moines 29/09/2016

Full compliment of towels had to be requested on three days of stay. Bed needs to be replaced. Fitted sheet came off bed even when just turning over at night. Was frustrating. Room was clean. Had to cross major street to go to main office for breakfast. Parking limited.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for the important feedback. We aim for total guest satisfaction and thank you for helping us to stay focused on that goal.

"Great beach hotel"

5
Kathy M, charlotte, United States 27/09/2016

Stayed in the ocean view room. Great location for a beach vacation. Clean, comfortable beds. Breakfast was fresh and good. Manager/owner on duty at check in was very pleasant and helpful. Beach access was easy.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for choosing to stay with us and for taking the time to post about us on line. We hope you come back soon and my staff and I are grateful for your kind words.

"another great visit"

5
Richard N, Raleigh, United States 24/09/2016

have stayed here 4x and have always enjoyed it. Breakfast is worth the money overall, not necessarily worth it for teenagers. kids love both pools. easy to get back and forth to the beach. we will be back in the future.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for choosing to stay with us again and for taking time to write about your experience on line. We appreciate your kind words and are motivated by them to work even harder, to get even better. We look forward to welcoming you back.

"A little disappointing"

4
2coxatthebeach, Virginia Beach, Virginia 23/09/2016

When we first pulled up, I wasn't sure if I even wanted to stay there. Then we found out that we were staying across the street in the suites. Parking was horrible and there was not enough spaces for all the rooms. We were told there was overflow parking but we went there and all of the spaces was for the hotel next door. The hallways were very old looking. When we went into the room, the smell of bleach was overwhelming. The room was much better than I thought it would be. Not sure if I would stay there again though. The people at the front desk were very nice.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We appreciate your feedback, which will help us as we do our daily work to improve our property and our service. We can never be satisified unless our guests are, and we hope to have another chance to show you just how good our best can be.

"Great View/ Location"

4
ref48, Tonawanda, New York 22/09/2016

We stayed in the Oceanfront Building for two nights.Check in was a bit slow as there was only one employee at the front desk. There was a musty smell in the 5th floor highway. The toilet was installed improperly as it was not perpendicular to the wall. It was on a slight angle which caused a problem when at the sink. We sneezed every time we entered the bathroom. The room was very clean with ample towels. The breakfast was very good, offering both hot and cold items. The grounds were well maintained. The view from the oceanfront balcony was great. Reasonably priced and a great location with ample parking.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are grateful you chose to stay with us and took the time to write about us on line. Your feedback is essential to our work toward achieving and maintaining the highest quality. We hope you choose to stay with us again.

"vacation review"

3
Jack T, new salem, United States 22/09/2016

relaxing time spent in myrtle beach. september is a great month to vacation. great food at our chosen spots! Will return again and again!! probably stay at surfside beach in the condo for more privacy.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for your review and for choosing us. We appreciate--and need--all feedback as we work to be among the best.

"Great Fun"

5
Marie C, United States 22/09/2016

For the past four years we stayed at Best Western Grand Strand. The reasons we keep coming back are clean rooms as well as the grounds and buildings everywhere, great breakfast, convenience, wonderful service from the staff.

"Great location, short walk to the beach."

3
AngusMacTavish0, Commack, NY 21/09/2016

I stayed in the building across the street from the beach during Labor Day weekend. The room was good, breakfast was good, parking a bit tight, outside hallways. The hotel was full and I must remember that the people travelling together that congregated outside my first-floor door were only having some family time. The price is right for a clean and comfortable room with easy beach access.

"A pleasant surprise"

4
Jeanne T, Southampton, Pa., United States 21/09/2016

What a nice surprise, considering the cost was so low for what we had. Our suite had two bedrooms which were identical, clean, nicely decorated and both had doors to the outside. Beds were comfortable and had duvets instead of bedspreads. Personally, I abhor bed spreads in hotels rooms for obvious reasons. There was also a clean kitchen, with decent supplies, a full size refrigerator, stove/microwave and a table with four chairs. The bathroom was clean, nice and had everything we needed regarding towels, hair dryer and the usual soaps and lotions. The grounds were well kept. The pool was nice. There is coffee and tea in the lobby for their guests convenience. Breakfast was adequate with a lot to choose from. Staff was wonderful, helpful and bent over backwards to get us what we needed. Michael ( the night manager), we passed through New Bern sooner than expected. We had all intentions of eating at your friends place for lunch. However, we were still full from breakfast and didn't want to over indulge. It would have been GREAT to have tried it though. Sorry, but thanks for the tip anyway. This hotel is conveniently located and well worth the price.

"Perfect."

5
C C, Greensboro, North Carolina 20/09/2016

This was our first stay at B.W. We had a pretty room, It was very clean and just looked very nice. We had a kitchenette that we didn't use. Plenty of hot water and soft towels. The check in was fast and ALL employees were very friendly and always spoke to us. Our breakfast was very good and over four days there were variations in the selections. We did not mind showing our tickets for our FREE breakfast. We were on the third floor, main building, there was an elevator near our room. There was nothing shady looking around the hotel. We felt 100% safe. It was an easy walk over to the ocean side. I believe the management really cares about running a great hotel. Thank you, great job! We will be back.

"Sufficient"

4
abeeds, Bucks County, PA, USA 19/09/2016

The hotel itself is very nice. Clean and comfortable. Breakfast was odd as we had to show tickets for entry but there was outside seating. I did not care to pay a "resort" fee when I didn't even use the pool. There was a car break in and the security camera was not working. Also noticed another camera that was out which is not good for this part of Myrtle Beach.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We want to do better and thank you for feedback that will help us to do it. We are glad you chose to stay with us--and grateful you took the time to write a review and post it on line--but please know we are never satisfied unless the quality of accommodation and service is exceptional and exceeds the expectations of our guests.

"ocean front room 09/4/16 9 nights"

5
Paul O, Clinton, United States 19/09/2016

we have stayed here before in the main building we wanted to try the ocean front rooms were put on 4th floor as requested for 9 nights very nice great view very clean up to date rooms very good value will be back next year, Thank You

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We look forward to next year--to welcome you back. Thanks for choosing us and for writing about us and your stay on line. Thanks for thanking us--but please know we want to provide the best for our guests. It is what our guests deserve.

"Loved staying at this hotel!"

5
Glenn N, Powell, Tennessee, United States 18/09/2016

The room unit was very large with a nice large comfortable king sized bed and all the amenities you want including large flat screen TV, refrigerator, safe, ironing board and plenty of clothes drawers. Bathroom was very new looking equipped with hair dryer, plenty of towels, hot water and everything worked. Our room did have an outside hallway, but was not objectionable in any way. We chose not to have an ocean view. The hotel did have a very quite elevator serving all rooms. Ice machine was only on the first floor. Rooms adjacent to ice machine might have a noise problem, but ours was on the third floor.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for the detailed review, which surely will be an aid to others looking for a place to stay. We're glad you chose to stay with us, and appreciate your posting about us on line. We hope we get another chance to show you our best, as we want to provide a superior experience for all our valued guests--again and again.

"Excllent Place to Stay"

5
Lisa F, Independence, United States 17/09/2016

Very helpful and friendly staff, great food and nice comfortable rooms. The ocean front rooms all had private balconies with rocking chairs. Beds were very comfortable. Kitchen had everything we needed.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are grateful that you chose to stay with us and took time to write about it all on line. Your kind and concise review will help others as it will help us to work towards excellence. We hope you honor us with a return visit.

"VACATION!"

5
angelLancaster_Ohio, lancaster, ohio 17/09/2016

The room was our castle for 4 1/2 days. Wonderfully clean and breakfast was terrific. We stayed in the oceanfront building and enjoyed the indoor pool/spa every night. Desk clerks, Linda and Scott were very helpful with dining and entertainment ideas. The entire hotel and grounds were very clean and well maintained. We are looking forward to returning next year.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are so grateful you chose to spend your vacation with us, and so glad you had a good time. We, too, look forward to your return next year--and we thank you for taking time to write about your stay.

"Fine stay at a good hotel!"

5
Joe And Marcia R, Robinson, United States 15/09/2016

We stayed in the BW property on the non-beach side of the street. Very close walk across the street to the beach. Room was clean and well supplied. Full refridge, small stove, few cooking utensils and dinnerware. We only stayed one night, but you could easily stay here for a week and be happy. At the south end of Myrtle - a little quieter than the central and north end. Parking is a challenge, but ample parking is located behind the property if you don't mind the walk. Good stay!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We hope next time you can--and do--stay more than one night. We are grateful for your patronage, and for the time you took to write on line about your stay.

"Another perfect return visit"

5
Grasshopper7, Melbourne VIC Australia 14/09/2016

You really cant go past this hotel for location and cleanliness and friendly helpful staff not to mention the great lazy river they have. Its right across the road from the beach so good for early morning walks.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thank you for honoring us with another return visit. It means a lot to us when guests come back, and the fact you took the time to write about your stay at our property is a bonus for us. We appreciate your kind words and look forward to welcoming you back.

"Great experience!"

5
carrieleigh28, Confluence, Pennsylvania 14/09/2016

This was a very clean and well kept, friendly hotel! Breakfast was amazing and me and my family looked forward to it every morning. Just a short walk from the hotel to the beach. My kids enjoyed the pool and lazy river. We will definitely be back!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We're so glad you had a great experience--and we truly appreciate your taking the time to post a review. We hope you do come back--and please remember we're a call or click away to help with your plans. Thanks for choosing to stay with us.

"great place"

5
Catherine Z, charleston, United States 14/09/2016

stayed 4 nights. Had been looking for new place to stay after Spring Maid resort changed refrigerators. The rooms were on the beach. All employees were wonderful. The rooms were very comfortable and well equipped. Will definitely be back .Found a new home at Myrtle Beach

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are happy you "found a new home" and look forward to welcoming you back. We appreciate your taking the time to write about us and post on line. We work hard to be the kind of place people want to come back to and we promise to work hard to become an even greater place. Thanks for choosing us.

"Great All Around Hotel"

5
brianestaples, Lexington, South Carolina 13/09/2016

This was my second time staying here. I regularly visit Myrtle Beach and have stayed at a dozen different hotels in the area. This hotel is great as it has many different accommodations. They have a beachfront building, a main building which is just across the street and private cottages. This trip was a guy's fishing trip so with 3 guys we stayed in a 2 room, 3 bed suite which fit perfect for our needs. In addition this hotel has a gated overflow parking area to park our boat and trailer. This hotel is a national brand that is locally owned and operated. The hotel grounds are very well kept up and has both indoor and outdoor pools, hot tubs and a lazy river. The room was very clean, the beds were very comfortable and had plenty of pillows. All the staff were great, very friendly and welcoming. They have a continental breakfast which if far superior to most other continental breakfast offered by hotels. Had a great selection of food.

"always a great place to stay"

5
stphcurt, Lenoir, North Carolina 12/09/2016

we pick this hotel to stay every time we go to myrtle beach. It is in a very good location, and cleanliness goes without saying. The staff is always friendly and helpful. there are ocean front rooms as well as rooms that surround a large centralized pool throw in a nice complementary breakfast and you can't go wrong.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for your continued patronage and your kind words. The "always" in your review means a lot to us, and we hope we are always the place at which you choose to stay. Thanks for taking the time to post on line.

"Family trip"

5
User 12/09/2016

Great place to stay and very welcoming! Right across from the beach or you can sray right on the beach and close to everything. Pool, lazy river, and hot tub. Very clean rooms! Free breakfast! Indoor pool. Plenty of parking.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We're so glad you chose to stay with us for your family trip, and we hope you honor us by doing so again. Thanks for taking time to write about your stay.

"Myrtle Beach Vacation"

5
Sheridan H, Washington, DC 12/09/2016

My Sister and I enjoyed our stay at the The Best Western Grand Strand. The room was very nice and the staff was nice. The morning breakfast w/coffee, juice, fruit, etc. was a plus! Thank you for your hospitality

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are grateful you took the time to write about your stay after choosing us as your vacation-spot. We look forward to welcoming you back, hopefully soon.

"OK Stay"

3
WJB115, Wrentham, Massachusetts 07/09/2016

We enjoyed the pool view, however it was open & occupied well after 11pm (summer). Breakfast area was small but we went early & enjoyed all the offerings. Staff super friendly. Parking pass needed & utilized as it was very crowded. The property/lot next door looks a bit sketchy but other properties nearby seem fine. Best Western is a divided property (Ocean Blvd) & the ocean rooms have separate indoor pool/hot tub area. This looks like a less crowded/quieter option. Short walk across Ocean Blvd to beach from the main bldg. where we stayed. Didn't get a chance to use pool or fitness room but they look great.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for providing us with feedback, which we promise to put to use. We want to exceed our guests' highest expectations and work hard throughout the year to make changes and improvements to do just that. We hope you choose to stay with us again--so we can give you a truly exceptional experience, as you deserve from us.

"Good prices and convenient to beach"

4
bunnyyoop, Bluffton, South Carolina 07/09/2016

Four of us shared a 2 BR/2 bath suite across the street from the building that offered oceanfront rooms. Our view was of the pool and parking lot which did not matter to us. The beds were fine, rooms were clean although dated. Breakfast was ample - Spam, sausage patties, scrambled eggs, assorted breads, bagels, cinnamon rolls, waffles, several juices and coffee. Clean eating area. Pool was delightful, as was lazy river. Hot tub small and looked like it needed a good cleaning. But we were all very pleased for the most part and definitely would stay here again.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We appreciate your taking the time to write and post a review of your stay at our property. Your feedback is vital to our efforts to be among the very best, and we hope to welcome you back soon.

"Very clean and great location"

4
SPXW_CL_Traveler, Philadelphia, Pennsylvania 06/09/2016

Stayed here for a night and this location is very clean and well maintained. The location is very convenient to many attractions in the North Myrtle Beach and Myrtle Beach area. The staff was very helpful and pleasant and I would recommend this place!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for taking the time to write about your stay--which we wish had been longer--but we are grateful you chose us, and hope you someday choose us again. We work very hard to be the kind of place people want to come back to.

"The best place to stay in Myrtle Beach"

5
Desbiens-Pelletier, Montreal, Canada 05/09/2016

This is the place place to stay in MB, specially at the Oceanfront building where you face the beach. It is nice and quiet, so clean and convenient located to go everywhere around. And their breakfast is amazing every day, variety of good food, many choices, healthy and always fresh

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Your kind words mean a lot to us, and we thank you for taking the time to write and post on line. Your feedback will help keep us working every day toward our goal of superlative quality in every aspect of accommodation and service. We look forward to welcoming you back someday. hopefully soon. Thanks for choosing to stay with us.

"Labor day break"

4
User 04/09/2016

This is a really nice hotel for the price. We paid more for the ocean view hotel and was not disappointed. The view was excellent. The room was clean and included a refrigerator,stove and dishes. The only downside was the breakfast line. Since it was the weekend it took 15 minutes to reach the food at 8:30 every morning. The breakfast staff worked really hard to keep it stocked and clean. Maybe they can expand the breakfast area since it's so small and add another line to ease the congestion. Will definitely stay here again.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for choosing us for your "Labor Day break." We appreciate your taking time to write about us and your time here. We look forward to welcoming you back someday, hopefully soon.

"Quite Nice"

4
RSV_Golpher, Ontario 04/09/2016

The two storey "motel" is renovated and very clean. It is located across the road form the beach with easy access to it. The issue with the property is that you have to drive everywehere if you want to go to eat. There are no restaurants close by. The staff are great and the parking is ample. They have their own maintenance staff as night security and we did not have issue with that.

"A stone throw away from the beach"

4
User 04/09/2016

If you are looking for a reasonably priced hotel located in walking distance of the beach, this is it! The staff is accommodating and friendly, the daily breakfast is filling and delicious, and the rooms are comfortable. The only drawback was having a hard time opening the door even when staff showed us how to use it. The air ventilation was dusty and there was hair from either the previous guest/housekeeper in the bathroom even after it was cleaned. There are three levels without any elevator. Be sure if you are handicapped to request a first floor room. Minor issues when you can wake-up everyday and walk across the street to blue skies and beach sand everyday.

"Just Okay Is All I Can Say"

3
Herman M, Carolina, United States 03/09/2016

Room was ok, but the bedspread was stained. Since my OCD with sleeping on hotel beds, I travel with my own linens so no problem for me. Toilet made leaking sound the entire trip & ac extremely loud. Back parking lot made us feel a little uneasy with wierdos taking shortcuts across the property. On the plus side, breakfast was excellent, hot and freshly replenished. Pool and Beach acessibility great.

"Anniversary Vacation"

5
TheArtemisMoon, Pickens, South Carolina 02/09/2016

So far our experience has been nothing but positive. Check-in was easy and quick. We arrived several hours early and we're able to go ahead and use the amenities. Our room was ready 2 hours early. The room is a little small but functional. It was clean and bed is actually reasonably comfortable. Love the fresh coffee in the lobby, 24/7. The continental breakfast was actually much better than I expected.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thank you for choosing us for such an important occasion. We appreciate your taking the time to provide information for others--and feedback for us.

"Items needed for consideration."

4
Mark H, Boise, United States 02/09/2016

Only complaint is that the breakfast area is much too small for the number of people that were there. Parking area is too close to pool area even though I was always able to find a parking place. Bad idea to have tables/chairs for outside seating for breakfast, right beside where people are driving in to register at the hotel.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We appreciate your feedback, which we will use to improve our property and service. We strive to provide the highest quality in all aspects of accommodation, and thank you for taking the time to write and post on line.

"Great hotel"

4
User 31/08/2016

Love the free continental breakfast!!! Not ocean front but the beach is across the street. If go with kids keep on mind that the only activity in the hotel is the swimming pool. Rooms are clean and staff is friendly. As i said huge plus was the breakfast, otherwise be prepared to spend at least $30 for family.

"Amazing Hotel!"

4
David G, Queens, New York, United States 31/08/2016

We stayed in the ocean front building and it was really nice. There was an issue when we first got there with the room smelling like smoke even though its a smoke free building and the front desk didn't handle the situation well at all. We eventually got into our room the next day and Scott made sure everything was perfect. After that little hiccup the rest of our stay was really amazing. The view from the balcony was beautiful. Its literally steps to the beach. The AC worked really well and the room was comfortable. The kitchen was fine too. Overall great stay, just wished they had a night manager.

"Awesome Find!"

5
RSD9653, Altoona, Pennsylvania 30/08/2016

So glad we found this place!! Clean, plenty of room. Our room was listed as a "no view", but we surprised to find we could see the beach from our balcony. This hotel has two buildings. One is beachfront, the other(the one we were in) is across the street. Ample parking at the main building(the one we were at). Free breakfast is offered. It does get crowded. That may be my only issue, two buildings and they try to squeeze everyone into a small breakfast area. I thought they could add more tables outside, or have take out containers, to allow you to take the food to your room. You're not allowed to do that. They do offer a "to go" option. we didn't try that.. The beds were so comfortable. We really enjoyed sitting on the balcony in the morning and evening. An indoor and outdoor pool is available, but we didn't use either. If we travel to Myrtle Beach again, this will be the place to stay.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for "finding" us and for taking the time to write a review about your stay. We appreciate your feedback and know it will be a help to others also trying to "find" their way through so many options and choices. We hope you do travel again to the area, and we'd be honored to welcome you back to our property.

"Great Location at reasonable price"

5
Olaf L, New York, United States 28/08/2016

We booked this property for a short (4 days) stay at the ocean. We were not disappointed at any time and we will definitely return to this property should we be in the same area in the future. Despite of the high season the price was very reasonable.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We appreciate your patronage and your feedback. We hope you do come back through the area--and honor us by choosing to stay with us again.

"Beach Weekend"

4
263Scout, Springfield, Virginia 26/08/2016

Newly remodeled motel, good value for the location across the street from the beach. Very friendly and helpful staff. Ample breakfast with option for to-go plates if you want to eat in your room. Clean rooms and comfortable bed.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for spending a beach weekend with us. Your taking the time to write a review will help others trying to make a similar choice, and you're helping us to keep working toward our highest goals. We hope to welcome you back someday soon.

"Okay "

3
User 24/08/2016

The front desk staff were kind and friendly. The house keeping staff did not do the greatest job. We stayed 6 days and 5 times i had to got to the front desk to complain. One it was no towels, another we need soap (which you pay for new soap daily), another our bathroom wasn't clean. Breakfast is included but i would recommend going out to breakfast.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Our aim always is to exceed our guests' highest expectations, and we are unsatisfied if we do not. Nothing less than total guest satisfaction is our goal--every day, for every guest--and we appreciate your taking the time to tell us what we need to do to reach that daily goal. I assure that you changes have been made. We are proud of our property and all we offer. We don't want to be good. We want to be the best.

"It was good for the money"

4
Marcia S, fort worth, United States 24/08/2016

The breakfast was great. The room was good, clean, and comfortable. I would stay there again. I enjoyed my stay a the Best Western Hotel. The pool looked nice and clean. I did not get in the pool because I lived at the beach. The pool also had a lazy river which the kids kind enjoy.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for reviewing us on line. We appreciate your kind and concise descriptions, which will be an aid to future decision-makers. We truly hope you decide to stay with us again someday.

"Charter Driver "

5
User 23/08/2016

Stayed at this hotel was very impressed, very clean, I like The View close to shopping and restaurants, the people at the lobby as well as housekeeping was very friendly and made me feel welcomed, recommend this Hotel

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for choosing us and for taking the time to write about your stay at our property. We look forward to welcoming you back, hopefully soon, and appreciate your kind words.

"Family Vacation"

3
Beth S, Prospect Heights, Illinois 22/08/2016

We liked this place. Our view of the ocean was awesome with a great balcony. The room was comfortable and clean. There was a fridge and microwave. Walking across the street for free breakfast buffet was fine. It was good and plentiful. The staff was friendly and extremely accommodating. Location was a drawback. Our walk to the main strip to find a restaurant for dinner was unsuccessful. The surrounding area is somewhat rundown. Not comfortable venturing too far with out kids after dark. Otherwise we had a very nice stay.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for taking time to write about your stay with us--and for choosing us for your family vacation spot. We hope you honor us by choosing us again. We work very hard to improve our property and our service throughout the year, and we'd love to share with you all we accomplish.

"Anniversary/Vacation"

5
draabell, Owensboro 20/08/2016

Excellent hotel right across from the beach. Room w/balcony over-looking the pool was very nice. Room smelt good. Bed was very comfortable. The shower was nice, but the bathroom was a little small. Gets 5 stars from us!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for spending such an important occasion with us, and for taking the time to write about it, and us, on line. We appreciate your "five stars" and hope you choose to stay with us again--for any occasion. Your feedback is truly appreciated.

"Very Good"

4
ernestd888, Mississauga 18/08/2016

We had a pleasant stay at this hotel. It was a good location and the staff were very friendly and co-operative. The room was clean and the kitchen well stocked. The breakfast was very good although the space in the breakfast area was a little tight because the hotel was full which indicates the popularity of the hotel. We would definitely go back to this hotel.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We thank you for taking the time to write and post a review. We know our breakfast can get busy, especially during the summer months, and we try hard to make it go smoothly--and be worthwhile. It is an important amenity and we are always working on ways to make it better; we want our guests to look forward to it. We are glad you chose to stay with us and look forward to welcoming you back.

"Awesome First Stay!!!"

5
Bethann6435, Catlettsburg, Kentucky 17/08/2016

First off, before we even stayed at the hotel I called to make sure everything with our booking was good to go and the lady I talked to was extremely nice. When we arrived at the hotel the people working behind the front desk was friendly and made us feel welcomed. Our hotel room was on the 4th floor of the oceanfront building which had the best view. Our room was very nice and smelled fresh and clean. We had breakfast twice and the lobby was kept clean and straightened up. All the housekeepers were friendly and greeted us anytime they was out in the hallways. We did not swim in the pool but walked by it a few times and it looked super clean. We got a good deal on our oceanfront room and had the best views to wake up to and go to bed to. I would recommend to anyone if you can get an oceanfront room here,to do so! This BW plus has a great team that works hard to insure their customers are being taken care of and that means A LOT when staying away from home.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We're glad you enjoyed your "first stay," and hope you chose us for all the ones that come after. We are truly gratified by your review, and are certain it will guide others.

"Close to Beach"

4
Donald B, Kennesaw, United States 16/08/2016

First, the staff are friendly and professional. The hotel is close to the beach which is nice. the pool was nice to have for a refreshing swim. I would give it higher marks but I thought the pool at night should have been monitored better. There were young adults obviously intoxicated and diving in the pool which was dangerous and splashing nearby guests. This was not that relaxing. I'm sure it probably is not always that way, but should have been monitored. Also one evening I was awakened by loud music that went on for half an hour, but these were the only incidents during an entire week. I thought they were a little pricey for what you get but it was peak season. The breakfast is nice to start the day and it was above average, the food workers always made sure food was plentiful. I would stay here again or research North Myrtle Beach a little more because that seemed to be were the happenings were most of the time. One more thing that is important and they did well was the housekeeping was excellent. Checked with us everyday and worked with our schedule. They did an outstanding job.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for the review, which contains the kind of information we need in order to make improvements--and changes--that will keep us heading toward where we want to be: at the very top. We work toward providing each of our guests with a relaxing. completely enjoyable stay--and we thank you for choosing us.

"Poor"

2
User 16/08/2016

Reported room not being cleaned. There from Sunday thru Friday room cleaned only ONCE. Beds unmade, no fresh towels .....not a happy customer. Complained at front desk was cleaned ONE nite - again repeat of no service.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We cannot be satisfied unless our guests are, and service that is less than exceptional is not what we're about. We appreciate your review; it will keep us headed in the right direction. We truly hope to get another chance to show you how good we are when we are at our best.

"Just passing through "

4
User 14/08/2016

I didn't realize how close to the beach this hotel was, nice. The room was clean and the bed was comfortable sorry I didn't get to stay longer to enjoy it. This room is not facing the beach it's a side view from the room.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for taking time to write about us. We, too, are sorry you couldn't stay longer, in the area or with us. We hope you pass through again and have more time to spare, and we'd be honored if you chose us again. Note that our Main Building--in which you stayed--is directly across the street from the beach and from our Oceanfront Building. The rooms in our Oceanfront Building all have their own balcony, each affording a wonderful view.

"Best Value-- Excellent Staff!"

5
Elizabeth C, New Jersey, United States 14/08/2016

I searched for the best value.... Best Western Plus Grand Strand provided not only the best value, but also an excellent and very attentive staff. We stayed at the oceanfront part of the hotel. Our room was nicely decorated, 2 queen beds, nice kitchenette, full bathroom, eating area, and a balcony with a view of the ocean. The staff was very welcoming, friendly, and attentive. For example, our rooms hairdryer burnt out. I called the front desk and within 5 minutes a maintenance worker came, removed the old hair dryer and returned with a new one....this all took no longer than 10 minutes from my call!. Other examples are the food service personnel that served breakfast, they were so kind and upbeat, and treated each guest with a cheery Good morning and the children with a little special toy/gift. The front desk staff readily engaged in warm welcomings and conversations and were helpful with directions and things to do. The housekeeping staff was very thorough and kind. We would definitely stay here again.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are pleased by your kind words for our property and staff--and even more pleased that you enjoyed yourselves and say you'd come back to stay with us, which we hope you do soon. It means a lot to us that you took the time to write about your experience--to share with others and to give to us the kind of feedback we need in order to work harder, and more effectively. Thanks so much.

"Goto hotel "

5
User 14/08/2016

This is our goto hotel in Myrtle Beach. We live 90 minutes up the coast and visit MB regularly. We have stayed from Cherry Grove to Surfside and have found this hotel to be the best value. Why? Cleanliness (a friend of ours spent thousands to eradicate bed bugs she brought home from another hotel after shag week) the linens and bedding are fresh and a great mattress. Parking; if you are new to staying in Myrtle Beach you will find parking can be either a hike to the parking garage or worse limited. The parking is open lot which is great for those of us with large trucks or suv's. Breakfast is great with eggs, breakfast meat. Waffles etc kept constantly freshened up. Heck that's 25 dollars a day right there. Last the staff are very professional and friendly. You get the feeling this is their "home" not just a job. Great place, repeat visitors see you next time.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We can't think of a greater compliment than being called your "go to" hotel in Myrtle Beach. We are truly grateful you choose us and have taken the time to write about us. We look forward to your return.

"Great place to stay"

5
Nelson J, st pauls nc, United States 11/08/2016

I loved the suite we were in plenty of room for a family of 5 or more loved it will stay again at this brand of hotel. I have used this hotel brand for years and can say it is a great place to stay and to plan a vacation for the family nice decor in the rooms and very comfortable beds to rest after a day of driving and having fun with the family of course being in Myrtle Beach SC did not hurt either!!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for making us your destination and for the on-line review of your time with us. Every day we work to be "a great place to stay" and are truly gratified--and motivated--by your kind words. We hope you decide to stay with us again.

"Great Stay for Our Family"

5
MLW46, York, Pennsylvania 11/08/2016

I will certainly make reservations here, again, when visiting Myrtle Beach. First of all, the staff was super! From the folks at the front desk to housekeeping, everyone was very friendly and accommodating. The owner of this facility was often seen walking around the grounds, which ensured this hotel was well managed. We booked an efficiency for a week in July of 2016 for a family week at the beach. The efficiency was very clean and the decor was very nice. Our efficiency included a king bed, two queens and we requested a roll-a-way. The beds were all very comfy. The little kitchen area was nicely stocked with glasses, plates, bowls, utensils, baking sheet and skillet. They provided a small bottle of dish soap and kitchen cloth and towel. The bathroom had plenty of towels for the 6 of us and they provided soaps, shampoo, conditioner and lotion. There is also a hair dryer. The fitness room was well maintained and all the equipment worked. We find this a rarity when it comes to hotels. There are two treadmills, an elliptical, a universal gym, two ab apparatuses and a Swiss ball. There is a TV, a water dispenser, a bathroom and fresh towels and wipes for the equipment, as well. Breakfast was also great! Plenty to eat and they basically had two breakfast menues that alternated every other day. They also offer gluten free upon request. Some of the foods you'll find are scrambled eggs, sausage, waffles, French toast sticks, cinnamon rolls, grits, oatmeal, yogurt with a variety of toppings, fruit, juices and coffee. Coffee was available all day. There is a guest laundry that I used a couple of times and the machines worked well and cost very little to use. The pool and lazy river was very well maintained and the grounds kept very well. There was a gentleman watering the potted plants every morning. If there was only one complaint, it would be the wifi. Very slow go! It took several tries to order meals at local restaurants online. But, if this is the only complaint, it is minor in my mind compare to all the positive things we found. This hotel was very convenient to the beach, restaurants, a grocery store and gift shops. We walked to most places, including getting a few groceries and picking up pizza. Yes, we will certainly be back (upon reading reviews and their rating at that time, of course)!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks so much for the detailed and informative review and description; certainly it will be a useful post for those making a choice of where to stay. We're glad you chose us--more so that you and your family enjoyed yourselves. We plan to work hard to earn your return! (Please note that our WiFi is supported by a 24-hour hotline if ever any issues are encountered. It is an important amenity, and we realize speed and reliability are expected. We regret any inconvenience and frustration you encountered, and have had our service investigated by our IT personnel).

"Nice place!"

4
cleocat63, Peoria, IL 07/08/2016

We stayed at the Best Western Grand Strand Inns and Suites at Myrtle Beach and we really enjoyed our stay. The queen size bed was comfy and we had a kitchenette in our room. Although we never used the stove during our stay, it was still nice to have in your room in case you wanted to just go to the store and cook something in your room. I was on vacation, so me doing any cooking was NOT happening! We did use the fridge, though and it kept our drinks very cold. There's free WiFi and a small balcony right outside of the room with a table and two chairs in case you wanted to sit outside. They have an outdoor pool with a lazy river in case you don't want to go to the beach. There's a continental breakfast every morning from 6 to 9:30. The lobby is really small, so if you want something to eat, get there early so you'll have a place to sit because they don't allow you to take your food back up to your room. Why? I don't know. You have to eat in the lobby. We stayed in the hotel across from the beach. They also have another building right across the street that is right by the beach and has rooms with balcony's that face the ocean, which are more expensive. We didn't mind staying at the hotel across the street from the beach because it's not even a two minute walk and you are on the beach. All in all we really enjoyed our stay here!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We're glad most of all that you enjoyed yourself. But we thank you for the detailed review and the pictures, both of which will be a help to persons trying to decide where to stay in the area. We hope to welcome you back soon. Enjoy what remains of the summer!

"Very pleased with this motel"

4
kanefamily06, Yeadon, Pennsylvania 07/08/2016

The rooms were very nice and clean. The employees were very friendly. The breakfast was fantastic. My family and myself were very pleased and if we ever go back to Myrtle Beach I would go to Best Western Plus Grand Strand Inn & Suites again.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We're pleased that you were pleased--and we truly hope you come back to Myrtle Beach and honor us by staying with us again. Thanks for taking the time to write about us and post on line.

"Always a Pleasure"

5
Jewell R, Hendersonville, North Carolina 06/08/2016

After 4 or 5 stays at this wonderful hotel, I feel like it is my other home. The staff is amazing - you can tell that they all love working there. Best included breakfast at a hotel. Whole hotel always very clean and taken care of. Pool and lazy river are fun. Good beach and enough parking.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
It is always a pleasure having you stay with us, and your kind review is discerning and much appreciated. We look forward to your next trip; we are ready and waiting to welcome you back to your "other home."

"We'll Be Back!"

5
Emiliasmom, Brick, NJ 03/08/2016

My husband and I were looking for a great place to get away and celebrate our anniversary in Myrtle Beach. Having much faith in good old Trip Advisor, I searched for a location with great rates, on the beach and within the top 20 of all locations. Fortunately for us, Trip Advisor led us to the Best Western Plus. I have to be honest, I've never considered the BW chain and now I'm sorry I never did. This place was great. From the greeting we received from Michael on the overnight shift to Nicholas as we departed today. Michael couldn't have been more accommodating. He asked us to make sure we called him after we got settled in to let him know how the room was. We stayed in the oceanfront building on the 5th floor in one of the king rooms. The room was very clean and spacious. The view of the ocean couldn't have been better. We only had one little issue upon check in. There wasn't a parking spot for us on the Oceanside so Michael had one of the maintenance people, I think his name was Robert, come and help us load our vehicle and get into the room and find a parking spot. Both Michael and Robert apologized several times and truly felt bad. The housekeeping staff were very friendly and also very accommodating. We plan on returning again next time with the children and reserving the 3 bedroom penthouse. If you want to stay Oceanfront in MB I highly recommend the Best Western.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We appreciate your taking the time to write about your stay with us. Your kind words mean a lot to me and to my staff. We are thrilled you are planning to come back and are grateful for your recommendation. We will work hard to live up to it.

"Terrible"

1
Laura G, Myrtle Beach, United States 01/08/2016

1. Pool is in center of this Motel and rooms wrap around it. Screeching children in pool until midnight. Repeated calls to front desk no to avail. Impossible to sleep with noise uncontrolled. 2. Housekeeper left patio door not only unlocked but cracked open! 3. Two days left note for housekeeper to replenish Toilet paper ( roll was empty) --no replacement--no attention to such details. 4. A/C unit uncontrollable--blasted freezing temps then turns off and gets warm in 15 mins again 5. room not very clean..... Do not stay.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Though we have implemented changes to prevent the kinds of oversights, lapses, and problems you experienced, we remain disappointed in, and by, what we showed to you. We are proud of our property and our service and are in business to provide enjoyment and relaxation and the highest quality in accommodation--nothing less. Our goal is to provide every guest with an event-free, entirely satisfying stay, and regret yours was not. But we thank you for taking the time to provide us with the kind of feedback we need in order to grow and improve.

"Disappointed for the Price"

2
motorcyclegirl2015, North Carolina 01/08/2016

We had not been there 5 minutes and we were approached by homeless for money. The room appeared clean but after a few minutes of walking around our feet were black. The remote didn't work, we had no ice bucket after we ask. They ran out of wash cloths and we had to wait for over 3 hours before we could shower after coming back from the beach. Our room was in front of vending and ice machine so a lot of traffic and very loud people who could have cared less. The room smelled really funny like something soured and the maid came in and emptied the trash and left sticky liquid on the floor and didn't bother to clean up. The kitchenette is a joke no bowls, silverware just a few cups. The sink in the kitchen didn't drain properly at all. The bed my husband and I slept in sounded like everytime you rolled over a spring was breaking and popping like a cartoon We were never able to get free breakfast it was always a line out the door and craziness the set up they have for that is very poor. I definitely would not recommended this hotel. It was my first and last time for sure. I honestly didn't feel very safe at this hotel at all. I slid a chair up against the doors for extra protection. The guy checking us in was super nice but everything from that point was down hill.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We cannot be satisfied unless our guests are--satisfied, that is, with every aspect of their stay. By taking the time to provide us with such detailed and important feedback, you are helping us to work even more diligently toward our goal of total guest satisfaction. Those are not just words for us--and neither is our apology to you for not showing you how good we really are, and work every day to be.

"Great Vacation"

5
Nana M, Chapel Hill, United States 01/08/2016

Our family had a fabulous experience - great room, service, and location. Our room was perfect for 5, lots of space to visit and hangout. The breakfast buffet was a great amenity. We had access to an outdoor and indoor pool, with beach access conveniently right across the street. From our room we actually had an ocean view. Would highly recommend this hotel.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We're so glad you enjoyed your vacation--and that you chose to spend it with us. Thanks for the on-line review. Your recommendation means a lot to us, and surely will be an aid to others looking to plan a vacation of their own.

"Exceptional Value and Service"

5
Ronald F, Charlotte, United States 01/08/2016

This hotel is an exceptional value and the staff were all responsive and attentive to any request. Facilities were well maintained, room was clean, and location was right across from the beach. The location was 10 mins at most to other attractions offering lots to do for the family.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We thank you for the precise review and the time you took to write and post it. Your words are gratifying and will motivate us to keep trying not only to be among the best, but the very best of all. We hope to welcome you back to our property someday soon, and all of us hope you enjoy the rest of your summer.

"Good place to stay"

4
User 31/07/2016

We decided lay minute to stay the night which turned into 2 night which was fine cause we needed a getaway just the 2 of us... Room is great nice soft comfortable bed I have no complaints about the room. Staff is friendly and very helpful. We didn't have a beach view but being across the street was just as good... We will stay here again and will recommend this place

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We appreciate your recommendation and your review. Thanks for choosing us; we hope you enjoyed your last-minute decision. We look forward to welcoming you back someday soon.

"Stayed there when we were looking for are new home in myrtle Beach."

4
clifford e, Myrtle Beach, South Carolina 29/07/2016

Was clean and they also have breakfast ,over all would stay there again.It's close to the beach ,right across the street.they also have a nice clean pool. Everyone was very friendly.you can stay there on a budget and not break the bank.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for choosing to stay with us while searching for a new home, and we all hope you find what you're looking for. We appreciate the on-line feedback, which will help us to stay on course--as we work to be the best.

"Best Western Plus in Myrtle Beach... a Winning Experience"

5
Stan B, Sevierville, TN 27/07/2016

Myrtle Beach was the site for the National Cheer Competitions this year for NYA and we had never been there before. I called and made reservations at this hotel on recommendations from friends who lived in the area. When we checked in on Thursday afternoon, Nickolas got us into our rooms quickly and answered all our questions that were important at that time. When I later returned to ask yet another question, he already knew my name and made me feel like a very important guest despite the fact that every room was filled that night. I was most impressed with his personable treatment of people and with the smile he always had on his face when speaking with guests. The rooms were very comfortable and were exactly what I had requested when I made my reservations months prior to our trip. Nickolas even mentioned that our rooms were on the ground floor as requested when we checked in... again this is not what you always find when you go to any hotel. The rooms were clean and our every need was met during our stay. The outdoor pool was clean and provided for a good time for my grandkids... they loved the lazy river and I truly appreciated the jacuzzi and the deep end of the pool. The beach was just across the street and took less that four minutes to walk to it and enjoy the sand and surf. The beach too was clean and the people there were friendly. I cannot say this about all places that I travel to but it was definitely true of Myrtle Beach. Nickolas gave us directions to the Convention Center where the girls had to go for competitions and to the locations where they had to be prior to that for their respective "team parties". His helpfulness truly made our entire trip enjoyable and "problem free". (Thank you Nickolas!!) This hotel is close to lots of restaurants of all varieties and you can also have food delivered to your rooms too. Our group loved the Pizza from Hungry Howies which was within walking distance of the hotel and the pizza was EXCELLENT. If you are planning a trip to Myrtle Beach, SC... give serious consideration of this hotel. You will not be disappointed!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are gratified by your kind and detailed review, which surely will help others navigate through their choices. All of us here are glad you enjoyed your stay, and we thank you for choosing us. Hope you enjoy the rest of your summer.

"Ocean view"

3
vacationgirl84, Fort Myers Beach, Florida 24/07/2016

Came for a few days with my husband and daughter. The pictures made the hotel seem bigger than it is. Breakfast area very crowded , we ate outside each morning. The pool was a nice size and roped off on the deep end which was 7-9 ft deep . This was not crowed and you were able to swim and enjoy as most of the kids were in the shallow end and lazy river. Ocean view was beautiful and someone always had fireworks going off which were fun to watch at night. The rooms were clean but a little dated , could have used new carpeting.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thank you for writing on line about your stay with us. We are very proud of our property, and work very hard to make it a high-quality destination. Your feedback will help us to keep that work on target, as it is our aim to provide nothing less than the best for our guests.

"Great Time/Great Location/Extremely affordable"

5
Jrzydva, Bordentown, New Jersey 23/07/2016

My husband and I stayed at the non-ocean front property on July 17th, 2016-July 20th, 2016 and we were thoroughly impressed. The front office staff were friendly and accommodating. The property is directly across the street from the beach and within walking distance of restaurants and entertainment. The BW oceanfront property offers additional access to an indoor pool and exercise room. Our room was so clean and comfortable everything from the bed, linens and furniture. The décor was tastefully decorated. The kitchenette was perfect. The cleaning staff were on point. The housekeeping supervisor even came to check on us one morning post our room being cleaned. I thought that was a very professional act. The outdoor pool is inviting and has later hours than most hotel pools, (open until 12am). Even though there was a Mustang Convention happening simultaneously with vehicles with loud motor action, the room was quiet and peaceful. We can not wait to visit again next year for a longer duration. Highly recommend this location!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for the detail-filled review and the time you took to write and post it. It surely will be a help to others looking to stay in the area. We're glad you liked our property and all we offer. Thanks so much for your recommendation. We look forward to welcoming you back on next year's (longer) trip.

"Very good hotel for vacation!"

5
LtKittyface, Cincinnati, Ohio 22/07/2016

We were here for a long weekend in July. We stayed in the Main building, not the Beachfront one. Our stay was awesome, very affordable, breakfast was great (try to get there on :15, :45 times, to avoid the on-the-hour crowd), rooms were cozy and always clean. The beach was less than a 5 minute walk. The pools were amazing, were never that crowded, and open to midnight. We will be back for sure! A++

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks foremost for spending a long weekend with us, and we do hope you come back and choose to stay with us again. We appreciate your taking the time to write and post about your experience here--surely a helpful review.

"Still a great place to stay"

4
jananddec, Mechanicsville, Virginia 22/07/2016

My children and myself have stayed at this property 6 times during the last 7 years (My year we were not able to go on vacation). Most of the staff is great and takes care of problems right away and most of them will speak to you when you walk by. I'm not sure we will be able to go on a vacation next year but if we do, I plan on staying here for the 7th time.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We hope you do make it for the seventh time, as it is always a pleasure having you stay with us. We are pleased when people choose us over and again, and it helps us to stay focused on high quality. We hope you enjoy the rest of your summer and thank you for the on-line comments.

"Comfortable Room"

4
Karen B, Myrtle Beach, United States 21/07/2016

We had a 2 room apartment to include dishes and appliances. The room was very clean and comfortable. This hotel is right at the beach. We crossed the street and was at the water. It is also in walking distance of an ice cream shop and other amenities.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for taking the time to write about your stay. We're happy you liked your room (one of our nineteen [19] types) and hope to welcome you back someday soon.

"Family Fun at the Beach"

5
hill98, Texas 17/07/2016

First time to the area and the location was perfect. Two buildings and cottages. Very close to the beach and beach rentals. The lazy river and outdoor pool was really nice. The breakfast was great with many options and parking was plenty. This location is great for families, couples or even a girls' getaway. I would surely return to this location in the future. I highly recommend this hotel and location.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We're very glad you chose to stay with us during your first time in the area, and we hope it isn't the last time--here or with us. Your recommendation is appreciated, and we're sure your review will help others seeking to make a choice.

"Just okay"

3
malinda950, Parma, Ohio 14/07/2016

Room was okay nothing special other then on the ocean. Dirty cookie sheet in draw of oven. Really didn't care that breakfast was across the street and couldnt take back to the room. Unable to use indoor pool because it smelled so bad from chlorine. told the front desk and they said oh okay. Very expensive. Disappointed. No elevator for rooms across the street.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are not in any way satisfied with being "just okay" and truly thank you for providing us with the kind of necessary information we need to re-energize our efforts. We will settle for nothing less than the highest quality, which we work hard to provide. We will work harder. We do not want to meet, but to exceed, the highest expectations of our guests. It is what our guests deserve, and what my staff I and aim for.

"Great Value"

5
Timothy P, Burnsville, United States 14/07/2016

Great value for the myrtle beach strip. Had great service from breakfast to the room service. The beds were extremely comfortable and room very clean. Check in was very fast and friendly. Not a five star hotel, but an excellent motel for the money. Would definitely stay again.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We appreciate your patronage and your review. We try hard to be a great value, and harder to be a great hotel. Thanks for staying with us, and we hope you can come back soon.

"Clean and convenient "

3
User 13/07/2016

We stayed here for one night on Sunday. The room was clean and the beds very comfortable. I thought we would be closer to the water, one building is, however we were on the other side of he street. It is a couple miles from the Ferris wheel and beach shops. They give you a parking pass and there is plenty of free parking.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We have nineteen (19) types of rooms spread between our Oceanfront Building and Main Building, across the street from the beach--and we hope you come back and perhaps decide to try out another type in another area of our property. We are proud of all we offer, but are only truly satisfied if our guests are completely satisfied. Thanks for choosing us and for choosing to write about your experience on line. Feedback is necessary for us to stay focused on providing the highest quality in property and service.

"Great place"

5
Woahbilly, Concord, North Carolina 12/07/2016

We love staying here. Convenient, clean and comfortable. Everything we need is here. We stay in the ocean view rooms and we wouldn't do it any other way. We highly recommend this hotel to everyone we know. Thank you.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are proud that our place is your place. Your kind words mean a lot to us. We look forward to welcoming you back soon and appreciate your taking the time to recommend us on line.

"We loved the time we've spent there..."

4
User 10/07/2016

We stayed at the Best Western Plus for our 9th year wedding anniversary. It was a beachfront 1st floor room. My wife and I really liked and enjoyed the whole experience. The room is really large with 2 tv, stove top, oven, full refrigerator, microwave etc... The only thing that may need improvement has to do with breakfast. The breakfast area appears to be too small (capacity), compared to the number of people taking their breakfast, especially during summer time. Overall however, we recommend this hotel and will surely go there again last time.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for spending such a special occasion with us. We hope your future together offers up a chance to come back to the area, and we'd be honored if you came back to stay with us. We appreciate your taking the time to write a review.

"Nice place with bad air conditioning system"

3
Crystal P, Parma, United States 09/07/2016

Everything was nice about this place, except that the air conditioner broken 3 times in a 4 night stay. They really need to get a new air conditioning system, as the one they have is horrible. The manager was very nice and let us stay to 3:00 p.m. on checkout as well as refunded us 100 dollars for the air conditioning problem. We would come back again due to this, but we hope next time that the air conditioning system is fixed.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Preventive measures are number one on our list, as we want everything to go right and want every guest to have a stay that is event-free and entirely enjoyable. We work hard to make that happen. And there is nothing we would not try to do to make every guest's stay all it should be--all we want it to be. Your experience has given us the opportunity to make sure our procedures are uncompromising and exacting, down to the last detail. We thank you for the important and necessary feedback--and we do hope you stay with us again.

"Needs updating"

3
User 07/07/2016

Staff was great but the hotel is stuck in the 80s. The furniture and appliances need updating a lot. The kitchen is the original kitchen of being built. Very old. The staff was some of the best staff I've had the pleasure of meeting.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We like to say what is still original at our property is the desire to be the best, which we've had from the very first day. We are in a continuous cycle of refurbishing and remodeling, but appreciate your perspective on your accommodations--and we do thank you for staying with us. We are proud of what we offer and work hard to make it inviting and welcoming, and will use your feedback to closely inspect our accomplishments and the plans we are about to implement. We can never be satisfied if our guests are not, and by the taking the time to write about us, you are helping us shape--and reshape--our future.

"Great"

5
Krystle R, Wadesboro, United States 06/07/2016

Nice rooms, beds were great and the amenities were great. Customer service at the front desk was exceptional! Would definitely recommend this place to anyone! This will be our go to place when we go to the beach for trips.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are grateful for the recommendation and for making us your beach-trip choice. Thanks for taking the time to join in such an important conversation, helping others as they review their options.

":)"

5
User 05/07/2016

I booked this hotel for the end of July I am so excited and looking forward to our stay because of the wonderful reviews and the owner/management responds to all comments. We have not stayed yet but I booked this hotel just because of the great reviews!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We look forward to welcoming you to our property. We promise to try very hard to meet--and to exceed--your expectations.

"Great stay!"

5
User 01/07/2016

This hotel is well cared for, clean, friendly, good amenities. My husband and children stayed in the building that was not beachfront. It was an easy 2 minute walk to the beach. Staff were all very kind and friendly. The kitchenette was in good working order and we used it every day. I would recommend this hotel to families looking for a place to have a great family vacation!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are glad your family spent time with us and had a "great stay." We are proudly a family-oriented hotel and are grateful you took the time to write about your experience.

"excellent value"

5
Joseph S, Philadelphia, United States 01/07/2016

This was one of the most relaxing stays ever. The staff was very cordial and professional. Whenever I had a question or concern, they were addressed immediately. Recommendations for dining and entertainment were spot on. Staff at every level were eager to help.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for the kind words about our staff, all of whom along with me are glad you had a relaxing stay. We appreciate your taking the time to help spread the word about us and look forward to welcoming you back, hopefully soon.

"Great stay with kids"

5
Laura M, United States 01/07/2016

This hotel has a great pool and lazy river for young children as well as teenagers. We were right on the beach, meaning we could see our room from the ocean! We enjoyed our stay but know that this location is off the strip and not within walking distance however, it was perfect short drive to the strip. Families with young children wouldn't want to be at the strip too late into the evening anyways. The hotel is perfect!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We thank you for choosing us and for choosing to write about your stay. Our position at the south end of the strip affords easy and convenient accessibility to all around us. A "great stay with kids" is a great way to spend part of the summer, of course, and we're glad you had a good time.

"Great view! Great value! Great Staff! Great for groups!"

5
Cynthia M, Naples, United States 30/06/2016

We were traveling with a group of 8 and had two rooms booked in a crappy hotel for $220/each for a total of $440 plus taxes. When that crappy hotel said they didn't have any record of our reservation, it was the best thing that could've happened to us. We called this Best Western and the staff was VERY friendly and helpful. We rented the 6th floor penthouse of their suites building. We had the entire 6th floor to ourselves with wrap around balconies on three sides of the building. The unit had three bedrooms and a pull out couch - which was the best couch-bed I've ever slept on to date! This amazing unit was only $623 total and we were all able to stay together! Plus with the cleanliness, view, helpful staff, and location...it was WELL WORTH the money. I would recommend this unit to any family or group traveling to Myrtle Beach. The experience was so wonderful, with the staff, that i hope to stay in more Best Western Plus hotels during my future travels. Cindy

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are happy things worked out for you the way they did, and that you found our property welcoming and accommodating. We're proud of our nineteen (19) types of rooms and, as you discovered, our Oceanfront Penthouse often is a great option, allowing larger groups or families to truly enjoy luxury and extra privacy, while staying together. We thank you for your review and hope to see you again. Enjoy the rest of the summer.

"The best."

5
Constance S, newport news, United States 28/06/2016

I was very surprised how clean our room was and the staff was very friendly the hotel breakfast buffet was very good every thing was so close walking distance if you like to walk a lot to see and do so plan a head and make best western plus grand stand in & suites you home for your vacation I so glad I so enjoy.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We very much want to be the best and your kind review will keep us working in that direction. We are glad you chose us and took the time to write about your stay and our property and staff.

"Very Good Value"

4
Misty M, Charleston, United States 28/06/2016

Overall the room was clean and functional. The color scheme and decor was pretty and updated. The bathroom seemed newly renovated so it was very clean and shiny. There were a couple of items I saw that probably need changed out eventually. Also the fitted sheet did not want to stay on the mattress. We didn't use the pool (because most of the time it was full) so I don't know how it was.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for writing a review--and providing in it information necessary to us and our goal: to provide the highest quality of property and the best in service. We welcome your feedback and hope someday you do us the honor of coming back.

"Great Place to Stay"

5
User 28/06/2016

My friend and I stayed here for 3 nights. The room was beautiful, nice and clean, beds very comfortable. We had a kitchen with full size stove and fridge, microwave, coffee maker and toaster. Also dishes, glasses and flatware. There were two seperate bed rooms each with its own tv. Roomy clean bathroom, Nice pool and hot tub, Great breakfast. The beach was right across the street, I would definitely stay here again.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Such wonderful detail will surely make your review helpful to others searching for a place to stay, and we thank you for taking the time to write and post it. We are truly grateful you stayed with us and hope you come back and choose us again.

"Long weekend getaway"

5
gnance5, Liberty, North Carolina 27/06/2016

Stayed Thursday through Monday in a king bed efficiency. Nice room for a couple. Plenty of parking, always found a spot by our room except for a late night return from out on the town. A quick walk to the beach from across the road. Pool was refreshing as well as the lazy river. The breakfast was a life saver for us. It keeps you from having to head out to find breakfast somewhere and gets you on the beach much quicker. It's a well rounded breakfast as well. The waffle batter and easy to use waffle irons are my favorite. Try it, it's easy and delicious. Staff was always cordial and ready to assist. Highly recommended.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We truly appreciate your choosing us for your getaway. Taking the time to write and post a review of your experience helps us to improve and helps others looking to make a getaway of their own.

"Two Motels in One"

4
wabjr705, Piney Flats, Tennessee 27/06/2016

Have stayed here before. Stayed in oceanside building - it was nice & quiet & peaceful. This time stayed with grandkids. Stayed in building NOT on oceanside. Pool & lazy river were great for grandkids, but pool noise reached our room until pool closed at night. You have your choice - quiet, peaceful, no crowds OR pools, crowds, party atmosphere !!!

"Affordable "

5
Kristine A, Raleigh, North Carolina 27/06/2016

This place is nice, clean and affordable. Customer service was good. The room is clean. Ours had a fridge, microwave, and oven. Our bed was soft and had a lot of soft pillows. Very convenient. They offered free breakfast and it was a good breakfast. The pool was nice, close to the beach. Parking is available. The guests were not rowdy. I recommend this place. Good stay.

"Best Kept Secret"

5
Judy F, Columbus, Ohio 27/06/2016

I always though Budget Inns were mediocre hotels; wrong! The rooms were clean, spacious, and beds comfortable. The front desk personnel was friendly and gracious. My family and I will stay again! Highly recommend!

"Best Western Grand Strand at Myrtle Beach"

5
Martha W, Mt. Pleasant, IA, United States 27/06/2016

Wonderful place for a family vacation! The children played on the beach and the adults caught up on family games. Eating out or lunching in was easy. The breakfast at Grand Strand worked well for a large group. People could go to the dining area whenever they got up.

"Family Vacation"

3
Sherylsmith621, Saint Joseph, Missouri 26/06/2016

Beware if you change your dates for any reason you WILL still be charged. Our family travels a lot at best this is a 2Star Hotel. Breakfast is so-so. You are not allowed to take it to your room instead the give you a to-go bag with a water,banana,old croissant and breakfast bar. Maids are horrible missed our room 3 of 5 days. When they did come they made beds and left towels on bed. No vacuuming, nothing. People at pool around us complained all day. OK hotel for a 2 Star clean enough but tiny rooms. I would not pay the price for this hotel again.

"Must stay!"

5
User 26/06/2016

Hotel was wonderful with clean & tidy rooms; standard hot Breakfast was included. The beach was literally across the street, just a walk through a parking lot. Wished we took more advantage of the outdoor pool, didn't get a chance to check out the indoor pool. It was nice being able to park right next to your building vs some other hotels.

"Wonderful place to stay!"

5
944veronical, Lexington, Kentucky 26/06/2016

My family and I stayed at this hotel for five nights and it was wonderful! We arrived a day early and the friendly front desk staff was able to accommodate us. The guest room we had exceeded our expectations. We stayed in the main building and our view of the ocean was beautiful. The pool and lazy river were the BEST ever...we stayed at the pool more than the beach! The continental breakfast had a variety of choices. Scott and his hotel staff were friendly and very helpful. I would highly recommend this hotel!

"Best vacation spot"

4
User 24/06/2016

Thoroughly enjoyed our stay June 2016. Location was key. Hotel staff was very friendly and accommodating. The breakfast was beautiful cooked and arranged tastefully and kept hot. Next time I'm in South Carolina I will make sure I stay again. Will also extend my time. I highly recommend this hotel.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are grateful you chose us as your "vacation spot" and hope you can come back soon, and for a longer length of time. Your feedback is welcome and necessary for us to be the very kind of place people like you want to come back to.

"Lovely weekend at the beach"

4
troiluann, North Carolina 22/06/2016

My husband and I were rather pleased with our accomodations at the beach for our long weekend. Though the hotel was on the second row versus oceanfront, the walk across the street was not rigorous or bothersome at all. The included breakfast was one of the best we've ever had at a hotel stay. All of the staff that we had encounters with were pleasant. We weren't expecting a luxury hotel and that is not what we got. But what we did experience was perfectly acceptable and pleasant. We would come again and would also recommend this location to our family or friends.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for spending your time with us--and for taking additional time to write and post a review. We work hard to keep improving; we want to provide the highest quality of accommodation and service, and we'd love for you to come back and see what we accomplish--we'd love, too, to share it with your family and friends.

"Review"

5
Susan J, Cary, United States 22/06/2016

The owner and the staff have always been wonderful, caring and helpful and the location to the beach can't be beat. I would highly recommend this Best Western location to anyone who wants a great vacation.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Your business and your kinds words mean a lot to us, and we are grateful to you for sharing your thoughts at this forum.

"Wonderful Short Stay"

5
Kelly Y, Temperance 21/06/2016

This hotel was very well kept with extremely helpful staff. Whether you stopped at the front desk or met one of them in the hallway they were always happy to ask if you needed any help. Their housekeeping staff is very accommodating so if you forgot something or needed a bit more coffee/cream (like we did) they will go out of their way to help. Yes we left a little bit of a tip for them helping us out but it is not anything different than going to the restaurant. Very happy staff! Well worth the stay.

"Disappointing stay (this time)"

3
Anthony R, Holland, United States 21/06/2016

This was our 2nd stay in as many years to this particular BW+. The first time around it was a great value for the money. This time, it really lacked in service and amenities. I'll elaborate. We made reservations online about 3 weeks in advance. We requested a first floor room at that time. Upon check in, we were told that our room wasn't ready -this was at 3pm (which is the check in time). No problem, we walked to the beach and came back 30 minutes later as they told us. When we returned, they wanted to put us on the third floor. I told them that was unacceptable since we made arrangements far ahead of time and that if we were to know that was all that was available we would have stayed elsewhere. So, they told us that they did have another room they were cleaning up on the 1st floor but it wouldn't be ready for an additional 1/2 hour (about 4pm). So, we again went to the beach and came back. Fine, we finally got a room. At first, we were really happy because we were upgraded to a room with a full size refrigerator and oven. But our happiness soon turned into frustration. First, room service came at the absolutely worst times -showing up at 9-10am or waiting until 3-4pm. We never knew when we should stay out of the room to have them clean it. Second, half the times we didn't get towels unless we asked the front desk. This was just annoying more than anything else. And we never did get anything more than one bottle shampoo, conditioner, and lotion for the 4 of us the entire 7 day stay. Third, we asked twice for the linens to get switched out and that never happened. So although they did make the bed everyday (albeit whenever they got to it), they never came in with fresh sheets. This was horrible with two teenagers who slept with sand every night. We figured since we asked two days in a row and they still never listened that we weren't going to bother asking any more times. Fourth, we had mold on our shower curtain. I did NOT bring this to their attention, but I wanted to put it out there because it goes to show the cleanliness of the hotel (room 1105 -i bet its still there). Fifth, the rules clearly state that its a family hotel and as such the quiet times would be until 11pm. Which is great for us, but there was no one there to come out and tell the inbreeds partying it up at the pool area to quiet down from 11pm until 11:45pm. And speaking of which, another complaint i had was that no one monitored the pool area. We must of had a few dozen people at the pool at any given time that didn't even stay at our hotel. You could tell that they were just hanging out. And another interesting thing -there was a group of 16 people who stayed in only 2 rooms who spent two days at the hotel's pool area. What a nightmare they were. Why doesn't BW+ check these things and kick out people like that? And finally, the sixth thing that was a complete disappointment was the quality of the breakfast. BW+ use to have a really great breakfast last year but I see nothing has changed. I guess for it being included in the price of our stay -it's probably all they could spend on it...so don't come in expecting much (like a Hilton). Overall, our stay was disappointing to my family. I'm pretty sure next time we'll upgrade ourselves to a little better quality/pricier hotel down the strip. The problems we had should have been handled by BW+ but never were resulting in a very poor experience. That's really too bad because last year I really couldn't say enough good things about them. And it's entirely possible we just had a bad stay and other people had a better experience. But after as much travel as I've done and with as long as we stayed they dropped the ball far too much to make me believe to the contrary. Sorry BW+, but you've gone down hill.

"Vacation"

5
kyrojones, Monticello, Kentucky 20/06/2016

Third year in a row staying here. Absolutely great place to stay especially to get away from everything. Always have stayed in the oceanfront building and it is always super clean. This year we even introduced best western to some other friends from our hometown and they loved it as well. It's definitely a great choice! Also, breakfast in terrific!

"Best Myrtle Beach family hotel for the money"

5
Jewell R, Hendersonville, North Carolina 20/06/2016

Always a pleasure! This hotel is amazingly clean, incredible included breakfast (they were bringing out fresh made cinnamon buns and waffles!), staff friendly and very helpful. You can tell they love working there. Beach, pool, lazy river are great!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks so much for coming back to stay with us, which means so much to me and my staff. Our aim is to be a great value, and also a valued destination. Your kind words will help us to stay on that course. We thank you for spreading the word about us. We look forward to your return and hope it's soon.

"Making memories!"

5
deborahandrade80, Wooster, Ohio 18/06/2016

I took my son and three of his friends to Myrtle Beach as a gift for graduating highschool. Best Western Plus staff were so friendly and knowledgeable about things to do around town and also had a round about price for these places. The rooms were clean and well stocked. The breakfast was excellent and seeing I brought 3 young active men the also brought healthy appetites to the breakfast table and we never went away unsatified. We can't wait to come back for a longer vacation and visit our new friends at Best Western Plus.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thank you so much for "making memories" with us. Your kind words mean a lot to us--so, too, your taking the time to post on line about our rooms, staff, and breakfast. Please remember we are just a click or call away to help with return plans. We'd be honored to welcome you back.

"Small, homey, clean, classy"

5
windskisong, Raleigh, North Carolina 16/06/2016

Don't come here if you're looking for a Myrtle Beach mega-resort with massive amenities, amusement parks in the hotels, great views of the ocean. Do come here if you want a clean, comfortable room, with easy access to quiet indoor and outdoor pools and jacuzzis and a tiny but warm lazy river, and a short walk to the beach. Some rooms can see the beach, but it's across Ocean Blvd unless you're in the oceanside building. The beach area is relatively quiet and calm. Only downside is a bit of a hike, and the hotel you're walking through is a lot wilder than the Best Western. Free Breakfast is a little different every morning, no powdered eggs or grocery store cinnamon rolls. Everything looks and tastes great. If anything doesn't work (hot tub had issues one night), mention it to the front desk or the ever present maintenance staff, and it is fixed quickly and efficiently. Noisy when lots of bikers or spring breakers around. People are friendly and very helpful. Bikes for rent.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We welcome your feedback and thank you for the time you took to write and post about your stay. We try very hard to be a place people want to come to--and come back to--and are sure your words will help others trying to decide where to stay. And we'd be honored if you chose to stay with us again.

"best place ever"

5
coachmiff, Dayton, Ohio 15/06/2016

quality price and location--the best!--the most comfortable bed i have ever sleep on--location was 20 steps to beach--pools were clean and refreshing--this place on the ocean side is practically brand new--staff was the best!

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for taking the time to write about us on line. Feedback is important to us, as it helps us to improve. We are glad you stayed with us--and liked the bed. We hope to welcome you back again soon.

"3.5 Stars"

3
Melissa R, Madison, Wisconsin 14/06/2016

I would rate this property 3.5 stars if I could--it is a large hotel, with 2 buildings. We stayed in the beachfront building with an ocean view--a very nice upgrade! The room was a suite with a separate living room/kitchen area. Decor was a bit tired but overall relatively clean. The indoor pool in the beach building was rather dirty when we went down there--so dirty that we did not use the hot tub, and only went in the pool for a little bit, it was due for a good cleaning. We were only there for one night, so we were not sure if the pool situation improved. Outdoor pool and lazy river (which looks WAAAAY larger in the online photos, the lazy river is basically a circular pool) seemed okay, but we didn't get in (Was a bit cold when we visited, and rainy at times). Ocean view from our balcony was beautiful, and we didn't have to take too many steps out of our room to be on the beach (which wasn't too overcrowded in May). Breakfast was okay, had plenty of options however got crowded VERY fast--the breafkast area doesn't have that many tables/seating. Kind of a bummer that you had to eat your breakfast IN the breakfast area, and could not take your plate back to the room--first hotel I've ever stayed in with a continental breakfast where this was a rule. Silly, actually. I would have enjoyed eating my breakfast on the patio overlooking the ocean--instead, my husband and I had to find empty chairs at other tables, and cram them next to each other and eat with 5 strangers. Service was fine, although we probably won't stay here if we ever visit Myrtle Beach again--there are many nicer options. Definitly wasn't a 'Best' Western, more like a 'Mediocre' Western.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We work very hard throughout the year to improve every aspect of our property and our service, and we value your feedback and promise to put it to immediate and effective use. We want to be among the very best, in every way, and will not stop working to achieve that goal. Thanks for taking the time post about us on line.

"Ocean Front"

5
User 12/06/2016

Excellent, staff is great- this is the only hotel I will ever stay at. I was there on June 2, 2016 and I will be back on July 12, 2016 so this tell you how much I enjoy myself here. Everything you need is close by, not far from the mall, close to grocery store, on feet from the water, love sitting on the balcony at night listen to the water, every should stay here at least one time, and I promise you will be going back,

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We're honored you've made us your chosen place and your review is much appreciated. Thanks for taking the time to write and post it. We look forward to welcoming you back in a few weeks.

"Great experence !"

5
tracioverton31, Augusta, Georgia 12/06/2016

Great place to stay.. reasonably priced , friendly staff and VERY clean !!!! The beach is just minutes away unless you opt for the oceanfront building.. Breakfast was well stocked with lots of variety to choose from ! You will not be disappointed . I will be a returned customer ! :)

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We're so glad you had a great experience--it's what we want all our guests to have, what we try hard to provide for them. We appreciate your feedback and hope you can come back soon.

"No Heart and Greedy"

2
Leo G, Henderson 12/06/2016

A 3 day notice to cancel for medical emergencies should be sufficient for a refund when you paid in advance. I never noticed the 1 WEEK cancellation policy until it was too late. Every hotel I have ever stayed in has a 24 hour policy. But not for this greedy innkeeper. And medical emergencies didn't seem to matter!

"Great Hotel "

5
User 06/06/2016

Took the Grandkids on vacation to Myrtle Beach. After reviewing feedback on Trip Advisor, I decided on this hotel. It lived up to my expectations. Great location just across Ocean Blvd from the beach. Check in was easy. The room was very clean and the beds were comfortable. Heard very little noise from other guests. The kids loved the pool and lazy river. Would definitely stay again.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
It's important to us that you enjoyed your visit and we're grateful that you took the time afterwards to write and post a review about it, for others to see. We try hard to exceed our guests' expectations, and we thank you for choosing us and giving us the chance at least to meet yours. We hope you come back soon.

"Nice"

5
Richard W, United States 06/06/2016

Surpassed expectations - no easy access to beach - room was very nice, little dated, staff was awesome, breakfast was more than awesome - no accident - should not have to be atleast 200 characters this reqirement is stupid

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for choosing us and choosing to post about us on line. Even in a few characters you have provided feedback that will help us to remain focused on improving the quality of our property and our service.

"Best Western Plus Grand Strand Inn & Suites, Myrtle Beach, SOUTH CAROLINA"

4
George R, New York City, New York 02/06/2016

Best Western Plus Grand Strand Inn & Suites, Myrtle Beach, Great Hotel, Great Breakfast and Pool. Came into a Biker Convention which was a great experience for me and my wife. North, South, Boardwalk, Sky Wheel,& Bar were all great places to visit .Thank you Myrthle Beach & Best Western.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for spending the Bike Rally with us. It's a fun time. There is, indeed, lots to do in the area, and we're happy you were able to take advantage of some of it--and we're so glad you enjoyed your stay with us and what we have to offer here at our property. We hope you can come back again soon.

"Bike week 2016"

5
User 31/05/2016

We have stayed here multiple times and have enjoyed every stay.. the owner gets to know you personally always greets you his employees are the same can't wait to return in October.. rooms very nice and clean.. nicely decorated.. continental breakfast lots of variety... hot... always plenty employees keep the bar full..front desk just awesome....security just awesome... we don't have to worry our motorcycles... trailer or vehicle being stolen or vandalized... just over all awesome stay every time

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
Thanks for staying with us again; we're grateful for, and very proud of, your continued patronage. As wonderful--and hectic--as the bike rallies can be, we always try very hard to provide the best in service and accommodation and thank you for taking the time to write about your latest experience. We hope to see you again soon.

"Satisfied"

5
Deanna R, Bonaire, United States 31/05/2016

Very clean hotel. Close to the beach. My family loved the lazy river and the pool. Breakfast was a good selection of hot and cold foods. We are normally a Hampton Inn family but the price was half of the Hampton Inn NEXT door! We would definitely stay here again.

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We are glad you decided to stay with us, but even more pleased you were satisfied with your choice. We work hard to be among the best and thank you for taking the time to write a review.

"Wonderful"

4
Drbemo, Washington DC, District of Columbia 31/05/2016

Had a wonderful stay at Best Western Plus Grand Strand Inn & Suites, Myrtle Beach, SOUTH CAROLINA its a must stay at the beach front property right on the beach!!!. Breakfast was also had good variety and tasteful

Jack R, Owner at BEST WESTERN PLUS Grand Strand Inn & Suites, responded to this review
We appreciate the feedback, which will help us to stay focused on providing something "wonderful" for all our guests. It's praise we want to live up to. We hope to welcome you back soon.

"Awesome place!"

5
User 27/05/2016

Nice room super close to ocean,100 feet or so! Stove, fridge, microwave, sink. Comfy king size bed. Staff was fantastic super nice people. Can't wait for next year to come back. Pictures of ocean are taken from door. Second pic on the left is the path to the beach. H