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Best Western Plus Hotel The Inn & Suites at Muskogee, Muskogee

4.0/5  - basé sur 227 notations.
2701 Military Boulevard, 74401, Muskogee, United States - See map
Best Western Plus The Inn & Suites at Muskogee - Our lobby is the perfect spot to relax after a long day of work and travel. The Best Western Plus The Inn & Suites at Muskogee is ideally located in the center of Muskogee. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Ideally located just off of Highway 69 the Best Western Plus The Inn & Suites at Muskogee is near a number of local business and recreational attractions. Downtown Muskogee is just three miles from the hotel and features a number of antique shops, historic sites and dining options. Visitors can appreciate our Muskogee hotel's convenient location near the Five Civilized Tribes Museum, Thomas Freeman Historic Home and the Three Rivers Museum. Journey back into the Renaissance period when visiting the Muskogee Castle. Enjoy touring the U. S. S. Batfish (SS-310) or exploring the scenery of Muskogee's beautiful Honor Heights Park. The Roxy Theater and River Country Family Water Park will provide fun for the whole family, while the Creek Nation Muskogee Casino is great for adults. While lodging in Muskogee, Oklahoma, business travelers can appreciate our convenient accommodations near corporate offices such as INCOR, Ansa Company, Inc. , Dal-tile and Sadler Paper Company. Our hotel in Muskogee, OK also provides a 2,500 square foot conference room and a 24-hour business center. Our guest rooms treat you to the comforts of home with microwaves, refrigerators, 40-inch LED TVs, single serve coffee maker, hair dryer, iron and board, and free local calls. Stay connected with free high-speed Internet access. Host Muskogee meetings, networking events and celebrations for 110 guests in our conference room. Our guests also have access to our on-site lounge, fitness center and the indoor pool with jumping jets. The guest laundry facility is available for a nominal fee. Start the day right with our free full hot breakfast that includes fresh coffee, tea, assorted juices, bagels, breads, hot and cold cereals, fresh fruit, yogurt and an assortment of hot breakfast items. Enjoy free hors d’oeuvres during Customer Appreciation from 5-7 pm Tuesday-Thursday. Make a reservation today at the friendly Best Western Plus The Inn & Suites at Muskogee.

Best Western Plus

Hotel The Inn & Suites at Muskogee

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 227 guest reviews
NOTE ISSUED
Excellent
135
Very Good
44
Average
24
Poor
15
Terrible
9
REFER TO NOTICE
Business Business
49
Couples Couples
36
Family Family
105
Friends getaway Friends getaway
11
Solo travel Solo travel
17
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"One Night Stop"

5
30/10/2018

We were pleasantly surprised by this hotel. Check-in was fast! The room was so clean and it appeared to be recently updated. Plenty of room for the two of us and the bed was wonderful. Slept very well. Breakfast was also very nice - scrambled eggs, ham, french toast sticks plus a variety of pastries, fresh fruit, yogurt and the usual assortment of cereals, etc.

"Overall good stay"

4
16/10/2018

Husband and I was making a driving tour looking at fall foliage and stopped for just 1 night. Used my rewards points for this stay and was pleased that it didn't cost anything till I got bill and I was charged $25 for the use of the points. Believe that room charge would have been just $75. With taxes charge to credit card was $31. Should have saved points to use at mir expensive BW. Room was very good, clean, and well stocked. It was very dark though, we had to use flashlights on phones to see in suitcases. Beds were wonderful and had a great nights sleep. Breakfast was ok, nothing exceptional. All & all good quick stop just to rest and continue on.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
60Grammy25, I have already spoke with you on the issue with your "Point Stay" happy we have resolved that issue and I have spoke with the Front Desk to make sure other guest are aware of what the folio is stating. We look forward to having you all return in the future. Thank you for your feedback it was appreciated.

"New Yorker in Muskogee"

5
14/10/2018

I'm in the great state of Oklahoma visiting with family members in Tulsa and Checotah. Muskogee is the perfect in-between location. I am so glad I found this hotel period every staff member I have encountered is incredibly friendly and hospitable. There is always somebody cleaning this and cleaning that. My room was immaculately clean, quiet, and most important comfortable. The guest laundry washing machine could use a little attention. The continental breakfast was perfect. This hotel is close to shopping, and many great eateries.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Sandy, Thank you for the perfect review. It appears that everything was to your satisfaction from the staff to the room and even breakfast. We hope to accommodating you in the future.

"Superb!"

5
25/08/2018

This is probably one of the best hotel stays I have ever had! The rooms were comfortable, the staff was friendly, housekeeping does an amazing job, and the general manager was an absolute sweetheart! Breakfast was very good with a wide selection for everyone. I will always stay here when I am in town. It is my new home away from home.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Mindy W, I would like to thank you for the "Superb" review. It is our desire to please each guest that stays. You touched on all aspects of the hotel and I couldn't ask for a better review. We look forward to seeing you again.

"Good stay"

5
11/08/2018

We stayed for one night. The pool area with the colored fountains is very cool, but they need more seating. The room was clean. The breakfast area was kept clean and they had lots of good options. The only issue I had is that I paid online with reward points. Later, I noticed a charge of over $30 on my credit card. The front desk staff corrected the issue quickly. I would recommend this hotel to others.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Drwatson, Thank you for the fantastic review. Happy that all was well and your stay was great. I was made aware of your charges and that it was resolved by the time I entered the office. We hope to have you again.

"great hotel"

5
03/08/2018

I would recommend this hotel to everyone. Great staff . This Best Western is the beat we have stayed in. I first time we stayed there it was hard to find because its hard to see from the highway. Thanks GPS

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Bmorris, I would like to thank you for the great review. We are set back off the highway to decrease the noise our guest experience. We thank your GPS for helping you find us. We look forward to accommodating you in the future.

"Best hotel ever"

5
26/07/2018

Had a great stay at the best western. hotel staff was extremely helpful and ready to assist in any way. Located off the main road for easy access to food. Comfortable and cozy rooms. I will bring the family back any time.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Jeremy, It warms my heart to see that you had a great stay. The staff tries their best to make sure every guest is taken care of. We will be happy to have you all back.

"Warm and welcoming environment"

5
26/07/2018

Stayed here a few night with our family of 6. Employees were very kind and friendly. Accommodating a family of 6 was not an issue here. Very respectful. We will come back to this place every time, refuse to go anywhere else.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Donalyn, I appreciate your amazing review. We are happy to see your visit was pleasant. We hope to have all 6 of you back again in the future.

"Great Spot to Relax on Vacation"

5
22/07/2018

As in time past, I've found the staff members from tbe front desk to the housekeeping department to be very friendly, courteous and well oriented to the needs of their guestd. The facilities are well taken care of.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Tony, Our main goal is to make sure every guest is satisfied with their stay. From the time you check in to the time you check out. We know how important it is for our guest to feel at home. We look forward to having you back.

"This was the best hotel I have stayed in in over 5 yrs. Great service"

5
22/07/2018

This was the best hotel, I have ever been in. The breakfast is one of the best I have ever had in a hotel setting. They have waffles, eggs, bacon, sausage, all types of cereal, lots of juices, Coffee and so much more. The rooms were clean, every hotel worker has been a blessing. It was late and we could not find silverware and the workers here gave us some. How generous. I have not ever been in a hotel that has treated us with the upmost respect. I cannot wait til next year. This was such an amazing and warming feeling. I have nothing but good things if I could give this hotel a 10 star I would.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Staycee, We like to thank you for the fantastic review. I see you enjoyed all the parts of your stay and that is exactly to know. Our goal is to ensure the guest is happy during every part of their stay. We look forward to your return.

"Good value "

4
14/07/2018

I stayed a night hear and was pleased. The price for a newer hotel was excellent. Hotel was clean and kept well. Decor was great since it's new. Beds were good and I liked the bath amenities. They have a nice heated pool. Wish they had a hot tub. Breakfast was nothing to write home about but it was edible. Staff were friendly. I'd definitely stay here again

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
TxQMike, Thank you for taking the time to do this review. We are pleased that you was happy with your stay and you felt the value was good.

"Nice"

4
12/07/2018

I've enjoyed my stay here a few times. It's a beautiful hotel with helpful staff and clean. The downside is there's no restaurant or bar/grill. Prices are great. I'll go back. There are restaurants within a few miles. Just ask for a recommendation.

"Good place to stay in Muskogee"

4
12/07/2018

We really liked this hotel. Everything looks new and nice. I really lked the decor of the hotel. It was modern and fun. The room was comfortable and clean. The friendly staff was helpful when we asked for suggestions for dinner The breakfast was good and lots of choices

"Get away"

5
02/07/2018

My husband and I stayed here for a small getaway. It is very clean, and the staff were wonderful. It was also extremely peaceful and quiet. When we need a small getaway we will definitely stay here again

"Mr."

4
02/06/2018

The room is clean and the bed is comfortable. I wish the bathroom had a fan and/heater and a night light. Breakfast food was okay but greatly inadequate amount of seating. Swimming pool was nice but no whirlpool.

"Great hotel..."

4
31/05/2018

Hotel was clean, up to date, spacious, and in a great spot. I had no problems finding it. The staff was very helpful, attentive and courteous. Breakfast offered a good variety of choices, was hot and stayed stocked. Pool area was clean, stocked with towels for convenience and with nice lukewarm water. I had a great stay and shall be back!!

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
MuMoore, Thank you for your terrific review. We are happy to see that all parts of your stay was pleasant. We hope that you will stay with us again on your future travels.

"Excellent choice"

5
30/05/2018

We stayed in a King Suite with a kitchenette. The room was clean and comfortable - especially the bed. I liked having plenty of hot water in the shower and good water pressure. Pool room not very well ventilated. The breakfast was not restocked and we arrived about an hour after they started serving and it was pretty well picked clean. We came for an event at The Castle of Muskogee and were VERY close!

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Roseanne, We are pleased to see you made an "excellent choice" staying with us. I do apologize for breakfast as the weekends are very busy and we will make adjustments in the future to help solve the issue. We hope to see you in the future.

"Overall great facility, terrible customer service"

3
28/05/2018

The customer service at the front desk was severely lacking and the refrigerator in my room (room 314) was leaking all over the cabinet it was in and the carpet. After our room was serviced for linens, my fiance discovered an item of his was missing from the nightstand. We are assuming it was thrown away, but upon calling the front desk about it the only thing she did for us was tell us she would check the lost and found. Doesn't make sense how it would end up there since it was never 'lost'. We would expect to be reimbursed for the item taken, but that was not the case. Furthermore, I very specifically told the front desk associates when I checked in that I am NOT interested in enrolling in Best Western rewards, but they both ignored me and signed me up anyway. DISRESPECTFUL

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Mrs.Riley, I do apologize for the events that took place during your stay. As I informed you during our phone conversation I will speak with the room attendant and see if it was disposed of. As for the front desk attendant that waited on you, she is no longer with us. We will be sure that this does not happen again in the future. My apologize again.

"Very nice, clean with a great location"

4
13/05/2018

I would stay there again after staying at the Best Western ( Muskogee) four nights. The staff was most attentive and the hotel had large clean rooms! The location was very good with shopping close by; the nights were quiet.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Rodger B, It is always nice to have positive feedback and for this we thank you. We are pleased to see that your stay was a success and we look forward to accommodating you again in the future.

"Pest control issues"

2
13/04/2018

I checked in and was greeted by a friendly front desk lady. I was given a room on the third floor which I requested when I made the reservation. Upon entering the room it seemed very clean. I sat at the desk and was eating dinner when I noticed an ant crawl across the desk. I got rid of it and then noticed another. I start to look around the desk area and notice ants crawling everywhere and upon further investigation I see them all over the air condition unit and on the walls. I called the front desk and young lade apologized and immediately gave me a new room on the first floor. I moved my luggage into the new room and went into the bathroom and noticed a few more ants on the wall. I called the front desk again to tell her of the issue and stated I did not want to move rooms again as it was getting late. I woke up the next morning, entered the bathroom and was shocked at what I saw. Hundreds of black ants everywhere. I immediately backed my bags and waited in the lobby for the breakfast bar to open. I was sitting there at 6:00 AM and the lobby was dark. I was told breakfast started at 6:00 and there was no one around. In strolls a young man who worked there and I asked him what was going on and his response was "My bad" followed by "It ain't no thing".... I have stayed at many Best Western Plus hotels and this was by far the worst experience.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
jktt_v, I apologize deeply for your experience at our facility. We always want every guest to have an amazing experience and leave eager to come back. We have contacted our pest control and had them focus on the rooms you were in and also went over a treatment plan to make sure this is no longer a continued issue. As for the attendant that worked I have spoke with him on working to please and his verbiage. If you need anything at all please call the hotel. I hope you will give us the chance to show you a better experience.

"No words for this stay..."

2
22/03/2018

The young lady who if you would say.....greeted us with a roll of the eyes and a cell phone in her hand texting....was so rude just unreal. Then there was a storm and the rain poored through the windows and doors and flooded the bottom floor. Then our heater wouldnt shut off. We were in Tornado warning so it was very muggy....couldnt sleep but the young lady on the desk, different from earlier, put us in the room accross the hall. So she saved the day. My thing is the mold in the hotel because of the rain pooring through the windows onto the carpets everytime it rains....whoever built this building should not have a licence...

"No wifi"

1
17/03/2018

The hotels Wi-Fi was totally down. They did not tell us this at check in; as a matter of fact they gave us a password to connect to wifi. We found out about an hour after we had settled in when we called and asked why we couldn't log on then they informed us it had been out all day. They gave us the password in case in somehow came back on. It didn't.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
JP, I do apologize for the WI-Fi being down. I want you to know we have got the issue resolved. I do hope that you give us a second chance.

"Amazing!"

5
16/03/2018

Super clean rooms. Staff was great and friendly. The pool was a hit with my kids because of the colored lights that came from the fountains. Breakfast was good too! Very happy with my stay! The decor of the hotel is all new. 5stars!

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
I am so happy that your stay was AMAZING. The pool lights always seem to be a hit with the kids. We hope to see you again in the future. Thank you!

"Worst Service Ever"

1
06/03/2018

I called the hotel directly to make the reservations. The young woman only answered with the name of the hotel, nothing else. I asked her to email me a confirmation. I called back later to tell her I had not received the email. She read back to an email address substantially different from the one I had given her. I asked for the confirmation number so I could pull it up online but the number she gave me didn't work. I called her back again when I still failed to receive an email and she essentially shrugged and said it was in there. My husband arrived and had to wait 10 minutes before some came to the desk. They refused to give him a senior discount although he is 67. The next morning he had to go find someone to check him out. Nothing else matters. This level of customer service was so bad that I not make a reservation in any Best Western anywhere.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Susan K, I apologize for your husbands experience here at Best Western PLUS. I would really like to speak with him about his stay so I can gather a few details on who he spoke with. I am assuming that the room is in his name because I can't locate your name on my registry. If you and your husband would give me a cal at 918-910-5060 I would be grateful. I would like to workout the issues to arose during the stay and get more feedback. Our goal is to make every guest happy and to feel valued.

"Graduation stay"

5
11/02/2018

The room was nicely decorated and comfortable. The team of employees were energetic and friendly. I liked the location and the fact that I did not have to leave the hotel to attend my class because of the spacious conference room.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Councilwomanwi, Thank you for the wonderful review. We are happy to see that you enjoyed the design and was comfortable during your stay. The conference room in the hotel was a great decision by the owner. WE hope to see you again.

"Pleasant experience"

5
10/01/2018

Our stay was Great! After traveling hours with 3 kids, and grandma this was a great choice! Great amenities and breakfast was a GREAT start for the next day of travel. We will stop here again on our next journey.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Debroha, Thank you and your family for staying with us. We like to think we have a great breakfast to start everyone's day. Look forward to having your family in again.

"Regular"

5
01/01/2018

Stay here on a weekly basis and will continue staying here regularly through the foreseeable future. Great hotel aesthetically, clean, staff is friendly. Accommodations are great for the size of Muskogee. Can be noisy throughout the night.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Erinb2018, We enjoy having you here with us at Best Western PLUS. You have been a great guest and once you are done here it we will be sad to see you go. Thank you for the good review.

"Very Nice stay"

5
14/12/2017

We stayed here on our way home and arrived after a very long day on the road. Everyone on staff was extremely kind and helpful. The decor is colorful and modern and the rooms were extremely large and comfortable.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
DebMcAllen, We would like to thank you for the great review. The staff is happy to know that they are doing a good job as well as myself. We hope to see you in the future. Thank you!

"Clean, newer hotel. Great rate"

4
11/12/2017

Best Western Muskogee is a new hotel. The lobby is very nice as is the breakfast area. The rooms look nice but the quality of this hotel is not the same as comparable properties in the area. The furniture seems cheap and is damaged in some places. This didn't really bother me though. The one negative was the thin walls. I could hear the people on each side of my room as well as the people walking around in the room above me. Also, the room lighting is poor. Thankfully we could open the curtains and let in the sunlight to resolve this. The pool area is neat but the pool itself is very small. The hotel is in a great location near many stores and restaurants.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
mindwa, I do apologize for the things that were not to your liking during your stay. We try to please all of our guest and are very disappointed in ourselves when that doesn't happen. We hope that the positive things you found will bring you back in the future. Again we apologize.

"Always Best Western"

4
04/12/2017

We usually look for Best Western first. Rarely are we disappointed. The lighting in this particular room was too dim. Had light bulb on one side of room only. Did not like the coffee pot being in the bathroom next to the toilet. We usually get a room with a separate sink. We thought this one had one but it didn't. Otherwise everything else was okay.

Nanci J, General Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
D1867ZJtammyr, I do apologize for the things that you weren't happy with. We do have rooms that you have described and would love to book you in one on your next visit to Muskogee. We want all of our guest to be happy and refreshed after their stay and anyway we can help we do. Again my apologize and we hope to see you again.

"No Hassle Stay"

5
19/11/2017

We stayed here overnight on our way to Texas. Hotel was easy to find, the room was clean, the modern decor was great. My daughter loved the color founatins in the pool and the pool was clean as well. Breakfast was fine. No complaints and would stay again when traveling through. The nearby "The Castle" looked fun but we were a week too early for their drive thru of holiday lights.

"My stay in Muskogee Best Western"

5
11/11/2017

The rooms and bed were excellent and clean, the hotel was excellent and easy to find, the staff was good at both check-in and check-out. The only complaint was the breakfast, the eggs were runny and the biscuits were dry

"Great location and friendly staff"

5
28/10/2017

A very nice hotel. Great location and friendly staff. Modern decor was throughout the hotel. Rooms were clean comfortable. Great choice of restaurants close by. Easy access from main road but far away enough for a quiet sleep.

"Another good night's sleep"

5
25/10/2017

This property is always a welcome overnight stop when we're traveling through Muskogee. The hotel is attractive, just off the highway with no traffic noise, and close to restaurants and shopping. The desk clerk handles reservations and check-in in a friendly, helpful manner. We can depend on a good night's sleep and an adequate breakfast to get us on our way the next morning.

"Ok place to stay on the road"

3
19/10/2017

Not much in Muskogee but this new Best Western will suffice if you're on a tight budget. You'll benefit from the new construction albeit in five years or so it'll be a different story unless they stay on top of the daily maintenance. The "free breakfast" isn't much - a small eating area with a limited selection of food. Fairly large gas station nearby for a quick re-fill upon arrival or departure. Very attentive night staff after you find them - nobody was manning the desk on both our stays there. Telephone line to the front desk was always busy as well.

"beautiful hotel"

5
15/10/2017

hotel looked brandnew, modern, bright and cheery. - was told its 2 yrs old. loved the wonderful colors everywhere. lobby with the different lamps and sitting areas with colourful cushions. rooms were really top - clean and comfortable. nice colored pictures on the wall and wonderful material of the bed linen - not the usual white cotton ones. good breakfast selection - just sitting area for that a bit crowded at times.

"stay"

5
07/10/2017

enjoyed my stay only problem was I left a cord for my electric razor in room 317 - otherwise my stay was perfect the food for breakfast was tasty and the lobby was great for entertaining and meeting friends

"Great First Stay"

4
03/10/2017

Was very good hotel. This was first time staying in Best Western in years. Please was very clean and staff good. Made reservation early but ended up on 3rd floor. Would return to Muskogee and stay at BW

"Excellent Best Western"

5
28/09/2017

This facility was excellent in every way. From the reservation process to the welcoming to the comfort to the check out, I couldn't have ask for a better experience. On future trips through Muskogee, I would go out of my way to stay there.

"A Fine Place to Hold a Conference"

5
16/09/2017

My wife and I attended a regional meeting of a two-state garden club at this hotel. Our group is small, but larger than most hotels of this size can accommodate. This hotel had a beautiful ballrom plenty big enough for our group functions. The place is gorgeous, super clean, and staffed by very friendly and helpful employees.

"Very nice hotel, modern"

5
16/09/2017

We enjoyed the stay. From the front desk lady @ check in to check out the next morning, all good. We were directed to restaurants close by and the breakfast provided was great. Room was clean and internet worked great.

"Roll Storm!"

5
10/09/2017

Outstanding experience in all areas. We had 85 members in our football group and we couldn't have been more pleased. The staff was outstanding and the quality of service was outstanding. Breakfast was satisfying, rooms were clean and comfortable.

"One of the NICEST hotels I have ever stayed in!"

5
22/08/2017

The decorum was exquisite!! I was blown away from the moment I walked in to the minute I left! I would highly recommend this hotel to all my family , friends and co-workers. My family loved the big ottomans and pillows in the room! Very clean and modern facility.

"Great Stay"

5
07/08/2017

It was a very pleasant and enjoyable stay. We had a great room for our business meetings. The staff provided for all our needs. The facility was very clean and well kept. The complimentary breakfast was very good with good variety.

"Front Desk Staff Needs Training!"

4
01/08/2017

While each Best Western may be an independent franchise, I don't believe the employee I encountered at check in is what the company wants representing them. I initially made a reservation in my name on our joint credit card but when we needed an additional room for this family visit my husband made a 2nd reservation in his name, also on our joint credit card. I called the hotel several days in advance to make sure they understood what was going on and was told it was no problem. Upon arrival however the employee at check in was confused about the reservations being made in 2 names and also figured out the total cost for one of the rooms wrong. When checking out my husband had a question and the front desk employee said they couldn't answer it but the employee who could would be there in 20 minutes. Twenty minutes later they had not arrived yet and we were already late departing so we left. Other than the problems with staff, everything at this hotel was what one expects a Best Western to be.

"Great Hotel"

5
24/07/2017

I was looking for a different hotel to stay at in Muskogee. We try to use the LaQuinta but the Best Western Plus was way cheaper. I love the new modern decor and the cleanliness of the hotel. The room was very nice and clean and the beds were comfortable. The breakfast was good.

"Great stay"

5
23/07/2017

This newly built hotel is one of the best I have stayed in the Best Western Chain. The staff was helpful, rooms clean, a great place to wind down after a ten hour drive. The hotel was off the highway far enough so the drum of continuous traffic was not an issue. I was pleasantly surprised by the low cost paid for lodging, compared to other BW Pluses I stayed in on this trip.

"Convenient Place to Stay when in Muskogee"

3
17/07/2017

Have stayed here several time. Although this hotel is relatively new, it is already starting to show its age inside, I think due to poor construction to begin with. Stay is comfortable and good price.

"Great stay and nice place."

5
17/07/2017

This is a fairly new hotel and liked it very much...just a few corrections and I am sure management will handle and we will be back. clean well kept happy to stay here again unless it would go downhill. That will not happen I am sure. Looking forward to seeing all their smiling faces in the next couple of weekends.

"Not Your Typical Hotel"

5
13/07/2017

I was pleasantly surprised to see the modern and tastefully done colorful decor! The lobby was impressive and the room was quite large and very comfortable! I wish we would have been able to stay several nights here instead of just one as we passed through on our way home! If I ever find myself in Muskogee again, I will be sure to stay here! The breakfast was wonderful and the staff was very nice and helpful!

"Great quality for an affordable price."

4
11/07/2017

This hotel was comfortable and clean with a friendly staff. I only had 1 complaint with the housekeeping crew. Our pillows had hair on them when we checked in and it took a while for them to be replaced.

"Nice surprise"

5
09/07/2017

We were traveling and needed a place to stop for the night. I called about 2 hrs before we got there. When we checked in, Tina greeted us like family. She even remembered me from my phone call!! Tina suggested we join BW rewards to build points and told us everything we needed to know. Her spirit, her attitude and her interaction with us really made our stay and left us feeling like we WANT to return. The decor in the lobby area is modern design with bright colors and strong patterns. Our room was clean and spacious, with AC already on and set where we like it! Breakfast gave us lots of choices and was very filling. This was exactly what we needed when we needed it.

Neal P, Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Dear Jennine, Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. I am happy to hear that you loved our hotel amenities and decor. All the best and see you soon! Warm regards Thank you Neal P

"Slick shower floor"

2
08/07/2017

The sloping floor of the shower was so slick, I had to hold on to the grab bar to prevent slipping. No non-slip strips on the floor. The food in the breakfast bar was tasteless. The waffles were ok but still not much taste as you would have had at a Hampton Inn. The hotel seemed to be quite new and look really nice from the outside. the rooms were clean with fairly new furniture.

Neal P, Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
We regret that you did not feel comfortable as our guest. We appreciate your feedback and use our guests' comments to improve our hotel. Thank you very much Neal P

"Stuck in Muskogee"

5
02/07/2017

I'm a pipeline petro pilot. I got stuck in Muskogee due to bad weather. It was really a pretty good place to be stuck. It was just a short drive from the airport to the hotel. The staff at the hotel check-in was amazing. The room was clean. I wouldn't mind going back.

"Great Staff New Motel"

5
27/06/2017

Friendly and great staff nice clean rooms Motel is New and everything worked great Breakfast choices were fresh and good Staff was very helpful on recommending where to eat and shortest route to where we was going.

"Ecclectic"

4
24/06/2017

Room 305 is a large room for family. Nice room lay out. Modern design, clean but fixtures need updating, staff are welcoming and sensitive to our needs. Kitchen staff could use re-education on proper food handling. We will certainly stay in this BW again.

"Speedy/ great amenities"

5
19/06/2017

Check in was very speedy. Someone is ALWAYS at or around the desk for assistance. Breakfast is always full and hot. Great amenities including fitness and pool area. Lobby smells amazing and always clean.

"Nice, new hotel"

4
19/06/2017

Lovely hotel, beautifully decorated lobby and rooms. Good location to downtown and eating places. Breakfast included with your stay. Didn't eat, but juice machine was out of juice. The evening front desk clerk was very friendly and quick to respond to request. The only issue was that Expedia had booked us in a handicap room. The shower flooded the bathroom and entry into the bedroom. It is flaw in the design of the room. Water went everywhere except the drain in both the shower and the floor in the bathroom. Other than that, it was a nice stay.

"Can't Beat This Place for the Price and Service!!"

5
18/06/2017

Friendly staff, great décor, clean rooms, good breakfast selection, everything was new, and we enjoyed the mattress (we like a firm bed so it was perfect for us). Quiet area. Would stay here again if passing through. Great price!!! Thanks for a great stay BWP!!!!!

"Decent considering where we were"

4
12/06/2017

We were in Muskogee, Oklahoma for some business and the Best Western had decent reviews for a fair price. The pictures were also appealing. Overall, considering the location, which was close to being a ghost town compared to where we were from, this hotel was up-to-date with fresh and stylish decor. The amenities were adequate, the free breakfast being the best bonus. The pool was small, but at least they had one, along with a small fitness center. The downsides to the hotel were for some reason the wi-fi kept defaulting to Hilton Honors, even though they are not affiliated with Best Western and the lighting in the room was extremely poor. Even with all the lights on, I could barely see in the dim-lit area. Overall, the service was ok- no one went out of their way, but they did their jobs and left you alone. The highlight was how new and clean everything was.

"Great place to stay"

5
05/06/2017

This hotel was recently created. Though some hotels in town were closed or deteriorated there does not seem to be a lack of business at Best Western. The staff was patient and accommodating. to make my stay excellent. There recommendations for dining were great. I had a good time and was able to depart early with no delays or complications. Thanks for everything

"Great Hotel"

5
03/06/2017

This hotel is fairly new and conveniently located to most of Muskogee. Rooms spacious and very clean. The only negative was that the air conditioner was a bit noisy and my daughter who had the bed closest moved to the sofa during the night.

"HORRIBLE BEDS"

1
23/05/2017

Nice new hotel but don't plan on feeling rested when you leave. Everyone in our party had a horrible sleep experience and back pain the following morning. Luckily we were only reserved one night because otherwise we would have checked out early.

Neal P, Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Thank you for taking the time to write your review. We regret that we were not able to provide you with the quality of service and accommodations you deserved during your recent visit with us. We are sincerely sorry for this experienced at the hotel. We take comments such as these very seriously and would like to follow up with you. Again, thank you for your valued comments and we look forward to hearing from you. Sincerely, Neal P

"New but Old"

2
18/05/2017

It seems that though the hotel is new, the attitudes of staff is that of older employees who are not pleased with employment (working for a check). The check in staff was of no help when asking questions about the breakfast and any activities in the area, with the reply being "I don't know". She couldn't even tell me what was served for breakfast or if the breakfast was good. Her excuse, I come in after breakfast is served and I leave at 11, so I am not here when they serve breakfast". I waited at least 2 minutes for her to come to the counter. She was on a different floor when I arrived. No apologies about my wait, just "what's your name?" The rooms were clean, but nothing to brag about, except the bed slept very well.

Neal P, Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Paula, I would first off like to thank you for taking the time to review our hotel on TripAdvisor. I truly apologize for the unprofessional service you experienced at our hotel and I will speak with our team. I have also spoken with the front desk employee that checked you inn, in regards to staying at the front desk at all time and giving full breakfast description including breakfast hours at check inn. we will being adjusting our training program to ensure this does not happen again in the future. Regards, Neal P, General Manager

"Very nice, clean, and new hotel"

5
16/05/2017

The stay was excellent. The room was great, the breakfast very good, and the overall experience was one that we will do again. The hotel has not been open very long and that contributes to the experience. I think it opened early last year.

Neal P, Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
We truly appreciate you being our guest and sharing feedback about your stay. Love that you enjoyed the room amenities and Breakfast. We hope that you will be our guest in the future and hope to provide you with a better experience. Thank you much, Neal P

"Nice Hotel"

5
08/05/2017

Great Stay! Spent 2 nights here. Hotel is 2 years old! Great continental Breakfast! Ppl are great enjoyed talking with Staff! Very friendly and fun! Beds soft and slept great. Quite but also we're staying at beginning of the week so not a lot of guests. Would definitely come back! Will be first choice

Neal P, Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
Allen, Thank you for your kind words. It is our entire team's goal to ensure our guests have an enjoyable stay while at our Brand New hotel. We are so happy to hear that you loved our breakfast and beds. Thanks for being such a great guest, hotels- looking forward to having you back as our guest. Sincerely, Neal P

"New but constructed to be old very quickly"

3
02/05/2017

New motel with good service but this location seemed poorly, (or cheaply) built with poor workmanship. For me it was clean and new but doors unsquare tile not fitting, sheetrock and paint very cheaply done. Not many electrical outlets where mostly needed. Not enough lighting in room.

Neal P, Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
We regret that you did not feel comfortable as our guest. We appreciate your feedback and use our guests' comments to improve our hotel. Thank you very much sincerely, Neal P

"Below Expectations"

2
01/05/2017

This is a fairly new location that is a European decor. Rooms have poor lighting but comfortable bed. Showers have Dial brand soap dispensers and cheap shampoo in dispenser. Internet was on and off. If you enjoy a bagel for breakfast be sure to bring your own knife to cut the bagel as there is not a bagel slicer.

Neal P, Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
We regret that you did not Meet your Expectations. We appreciate your feedback and use our guests' comments to improve our hotel. Thank you very much

"Ecxellent facilities highly recommended."

5
30/04/2017

On our way to and from Mexico, we stay in 4 different hotels this time and the Best Western hotel was by far the best of all. Hopefully, it stays the same for a long time so we can stay there again on our annual trip to Mexico.

Neal P, Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
We are thrilled you loved the hotel and will be back to see us again. Thank you for being our guest! Neal P

"Overnight"

4
20/04/2017

Surprised by the décor. Enjoyed sleeping in the bed, but would have preferred a flatter pillow since I sleep on my stomach. I felt uncomfortable having to punch most of the pillow stuffing to one end of the pillow so my neck didn't go at an unnatural angle and make my neck muscles cramp....I'm 78! That's important to me.

Neal P, Manager at Best Western Plus The Inn & Suites at Muskogee, responded to this review
We truly appreciate you being our guest and sharing feedback about your stay. Love that you enjoyed the room amenities but regret that the Pillows werent we will talking this out with our team and see if we can purchase specialty pillows so we can offer it to guest upon check Inn. We hope that you will be our guest in the future and hope to provide you with a better experience. Thank you much, Neal P

"A nice little surprise"

5
16/04/2017

We were delighted with finding the Best Western in Muskogee during a recent trip. Although we hadn't originally intended to stop overnight, we changed our minds and made a last-minute decision to get a room. The young lady on the phone was most accommodating and gave great directions to find the place, and once we checked in she had a good suggestion for dinner. Overall, the hotel looked brand new and the service was excellent. It's now on our list of potential pull-in spots when we travel.

"Great Place"

4
10/04/2017

This Best Western is a nice place to stay. It is off the main highway and is quiet. The room was clean as well as the restroom. The room has a flat screen television and the air conditioner works well. It is fairly close to restaurants and is easy to get to.

"Best Western"

5
10/04/2017

I was extremely satisfied with the location, and the quality of the hotel. The breakfast on the second day had me sold, we were given a full breakfast. The staff were readily available. I would recommend a stay if you happen to be in the area.

"New hotel, large breakfast area, lower priced than most."

4
09/04/2017

This is a relatively new hotel, located on the main north/south highway, but off the highway enough to be very quiet. Coffee and daily paper always available. Quite a good value. Breakfast better than average.

Neal P, Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
We truly appreciate you being our guest and sharing feedback about your stay. Love that you enjoyed the room Being Quite and I am happy to hear you enjoyed our Breakfast. We hope that you will be our guest in the future and hope to provide you with a better experience. Thank you much, Neal P

"What a Great Surprise!"

5
02/04/2017

Loved this new clean and very modern Best Western. Can't say enough! Big, spacious, super clean, just awesome! Stay here and be impressed! Every single aspect of our stay was met and exceeded. Treat yourself!

Neal P, Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
We truly appreciate you being our guest and sharing feedback about your stay. Love that you enjoyed the room amenities and breakfast. We hope that you will be our guest in the future and hope to provide you with a better experience. Thank you much, Renee H

"Mrs"

5
23/03/2017

Really nice, modern decor, clean hotel. The front desk clerk was very friendly!! We will definitely stay here again!! Bathroom is nice, clean and has shampoo, conditioner, and body wash on the wall of the shower.

Neal P, Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Marla- Thank you so much for your review! We're so glad to hear that we met all of your expectations during your stay with us and we're excited to hear you'll be back again to visit us! Thank you again! Neal P

"Good Option"

4
28/11/2016

Second time at this property. Overall still a good option. Breakfast items took a long time to be replenished even after alerting the front desk. Items were missing from my room upon check in such as the ice maker and pillows for the bed. Even inspite of these minor issues I would stay at this property again when in the area.

"AWESOME CUSTOMER SERVICE"

5
19/11/2016

There was a glitch in my reservation and when I addressed it with management, Neal provided excellent customer service. The staff is friendly and the rooms are very clean. We did this for bday part and with use them again.

Nanci J, Front Office Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Julia F, I am happy that your issues were addressed and handled swiftly. The staff at Best Western PLUS Muskogee tries hard to ensure all guest are treated amazingly. Like all places we care about our guest happiness. We look forward to having you all back.

"Best in Muskogee"

5
16/11/2016

What makes this place the best in Muskogee is they have an excellent manager (Nancy).She goes above an beyond to make sure you enjoy your stay. The rooms are very nice. The service was great and you get free breakfast with your stay.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Chucks564, Thank you for taking your time and doing this review. I want to personally thank you for mentioning my name. I enjoy making sure my guest are happy here. I hope to see you back again at Best Western PLUS Muskogee.

"Trip to Johnson Space Center"

5
11/11/2016

Nice place to stay the night great breakfast very new Motel people very friendly lovely places to park. Muskogee is a really nice town right off of Highway 69 makes it easy to access everything. I found the room very clean the new modern atmosphere in the building is very nice new flat screen TVs

Nanci J, Front Office Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Doug C, Happy to see you enjoyed your stay, not only at the Best Western PLUS but that our town was convenient for you as well. We hope to see you back in the future. Thank you for staying with us here in Muskogee, Oklahoma.

"Comfortable and friendly staff"

4
06/11/2016

We had a family reunion so honestly only slept at the hotel. The desk staff were pleasant and helpful, the beds were comfortable. There happened to be a high school football (or soccer?) team there at the same time so we weren't able to partake in the continental breakfast as it was pretty much gone when we arrived.

Nanci J, Front Office Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Billie T, Thank you for staying with us at Best Western PLUS. We are happy to hear you enjoyed your stay. I do apologize that you were unable to enjoy our breakfast due to the occupancy. We hope you stay with us again in the future and again thank you for choosing Best Western PLUS Muskogee.

"Beautiful place with super staff"

5
31/10/2016

This hotel was beautiful, the decor was pretty. I absolutely loved the light fixtures in the lobby. The staff was super nice, the clerk even called the room shortly after we arrived to make sure everything was satisfactory. The breakfast was wonderful. Beds were great and room very comfortable. It was nice to have a sofa and chair to sit in and watch tv and not have to lay on the bed all evening.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Pamela M, We are delighted to see such a positive experience as this is what we strive for. The owner and his designer did an amazing job on the property as well as making sure the guest would be comfortable. Thank you for staying with us at Best Western PLUS Muskogee and we look forward to seeing you again.

"Very disappointed."

3
26/10/2016

I was very disappointed with this property. The room was dirty, especially for a place that had only been open a year. Faucets, drain, lamps, etc. were very dirty and looked like they had been cleaned since installed. We were told there was a lounge/food onsite and that was not true. Had to go elsewhere. Very noisy - had to listen to neighbors snore all night long. Breakfast area was disappointing. I will not return to this property, or probably not any Best Western after this experience.

Nanci J, Front Office Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Fishingsquirel, I am very disappointed in your stay myself. It is truly our goal to make sure every guest is pleased when staying at Best Western PLUS. My deepest apologize to you and I would like for you to give me a call so I can speak with you about the issues you have brought to my attention. My door is always open for all of our guest 918-910-5060

"Found ants in room"

3
18/10/2016

Found ants in room and also sperm stains on bedspread so we requested to move to another room. The other room was much better but discovered no hairdryer so had to let them know we don't get charged since I brought my own hairdryer. The hotel is only year old and has modern décor and it is clean except for the incidence in our room. The breakfast was limited due to low occupancy and did not put out as much as other Best Western usually have.

Nanci J, Front Office Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Fredkat73, I sincerely apologize for all the issues you experienced while staying with us. We have looked into all the issues you found and are making corrections. Again from the whole staff and myself we apologize.

"Nice Motel"

5
17/10/2016

Very clean motel as it is fairly new. The beds very comfortable and very clean. One thing I did really enjoy was in the shower instead of having the shampoo and soap in the little travel size containers they had them in dispensers hanging on the wall in the shower itself. My wife really appreciated this as she has long hair and requires lots of shampoo.

Nanci J, Front Office Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Marc B, Thank you for all the great feedback. We are happy that you had a positive stay with us. It is our goal to make all of our guest happy.

"We visit several times a year, and will never stay here again:"

3
16/10/2016

We made our reservations 35 days in advance, requesting an accessible room. However the clerk never notified us they would not be able to accommodate our request, showing that their greed is more important than accommodating people with disabilities and or the comfort of their guests. The pool was not accessible for people with disabilities. It is questionable if they have the required number of accessible rooms and hearing impaired rooms. Formal complaint to the US Attorney will follow. Wrote letter to owners, received call said they would call us back that day...called back 10 days later and basically blamed the lack of honoring our reservation on another guest. of course they zapped us for almost $ 204 for two nights stay.

Nanci J, Front Office Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Donald M, We do apologize for the issues we had with your room. All of our guest are very important to us and we aim to make everyone feel at home. Again we do apologize that we were unable to reach our goal in serving you.

"a nice clean place"

5
03/10/2016

We could have kept driving the 3 hrs home, but to be safe, we stopped here. We were surprised that it stated it was brand new. When I asked when they opened, it had been a year. =) But, it still looked, smelled new. Had a wonderful night guy check us in, very friendly and informative. Hotel has a very retro feel when you come in, fresh and colorful. Breakfast was a hot/cold breakfast, lots of choices. The beds.... well, we rested deeply and comfortably.

Nanci J, Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you for completing the Review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9189105060. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 37129 Property General Manager BEST WESTERN Plus The Inn & Suites at Muskogee

"Very haapy - especially at the price!"

5
25/09/2016

We spent one night here on a road trip. This location is about a year old. We found the hotel attractive - both common areas & our room. Every space we were in was clean & nicely decorated. The beds were comfortable. The breakfast area was larger than many hotels, especially at this price point. There was a long raised table with outlets all along the center, both sides, very nice touch for those needing work while eating. Breakfast is a full, hot buffet. There are several TVs in the breakfast area, all set on different stations to pick from. The AARP pricing makes this extremely reasonable.

Nanci J, Front Office Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Very happy to read you had a good stay with us. We try our hardest to please all of our guest. The owner did an amazing job with the design and took a lot of things into consideration when building. Hope to see you again in the future. Thank you.

"Football game "

5
24/09/2016

Had a great stay. Kids loved the pool. Beds were wonderful. Ok coffee needs improvement. But other wise really nice stay. Would stay again. The decor is really cool in the lobby. The staff was very friendly and helpful We ran out of shampoo and they came right up to get it filled. Oh yeah. Shower essentials were on the wall and. convenient. Loved the stay

Nanci J, Front Office Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Kim R, Thank you for staying with us at Best Western PLUS The Inn & Suites At Muskogee. Happy the kids enjoyed the pool and you all got good rest in our beds. Next time you visit we can make the coffee a little stronger just let us know. We look forward to seeing you all again.

"Beware of Billing..."

4
20/09/2016

I was at the Best Western Plus, with a Film Crew shooting a movie in the Muskogee area for the last several days. The hotel is brand new, and as such...the facility is a true 4-5 star. The rooms are great, as they are totally brand new...and the staff was absolutely the best! We had an early shoot schedule...and the GM was so client friendly, that she opened breakfast an hour early, so our crew could have a good breakfast before heading to our shoot on a Sunday morning. We loved the hotel. My only complaint is that we had worked out a rate for our rooms...and the bill I was "charged" was more than $100 than the rate I was promised. I will be fighting it...but, I am sorely sorry that I even have to do that. I believe that what one tells me, should be what I am charged...I am not happy...customer alert...beware of billing!!!

Nanci J, Front Office Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
David, I do apologize for any inconvenience we may have caused. As per your conversation with Mr. Patel, we have double checked your billing and found no overcharges or incorrect rates. The amount paid was the amount we had worked out with you for the last days of your stay. We are happy that you all did enjoy your stay with us. If you all are in need of a place to stay in the future we are here for you all. Good luck with the film.

"Never so appalled! 4 different rooms were nasty!"

1
14/09/2016

I have never been to Oklahoma and found this hotel on line when I came in for a funeral. When I walked in the door it appeared new, neatly appointed and very clean. The front desk clerk was extremely friendly. I checked into my room and there was a spider up in the bathroom corner and a large mosquito (which I had mistaken for a spider) on the wall in the main room. I was prepared to handle that, but not to handle what happened next. When I removed the large bedroll, there was a disgusting stain next to a short black hair. I notified the front desk. She had the manager call me. I was switched to a second room. There was a small puddle in front of the toilet and the toilet tissue roll was all messed up. The front desk clerk came and cleaned it with Lysol. Then I noticed something fuzzy all over the wall. It looked like a champagne bottle exploded and wasn't cleaned. The next day the manager said it was a pipe that burst and had a leak behind it. (Things don't mold overnight). The third room had a huge stain and a short black hair next to it. The front desk clerk was embarrassed and as appalled as I was.(She was truly a gem and an asset to the company). The 4th room had ants crawling on the floor as soon as we (the front desk clerk and I) walked in. They moved me into a suite (nothing fancy-same room with a small sitting area). The room was very clean and the bed was comfortable. I addressed all this the next day with the manager. She apologized and said they had an all new cleaning staff and they needed more training. They need more than training. Had it not been for the disgusting stains and hairs and liquid (all appearing to be bodily fluid) the hotel would have been clean and nice. Someone needs to monitor what the cleaning people or others entering the rooms are doing. I've NEVER seen anything like it. OH.....the manager offered me a discount if I ever come back. I felt that was an inappropriate offer. After 30 years of customer service management, I feel they should have done a bit more to get a satisfied customer. And they need to do a little more than train their cleaning staff! I took photos with my cell phone!

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
I am so sorry that you experienced the problem with the hotel. I am totally embarrassed about the problem you experienced. It is my desire to always make the guest happy and I am going to refund to your credit card one night room and tax. I have a new staff and I know the situation has been resolved. I humbly apologize for this horrible experience and I promise you that if your give us another chance you see things are much better. Cheryl Wells General Manager Best Western Plus 2701 Military Blvd Muskogee, Oklahoma 74401

"Missed the Details"

3
29/08/2016

Pool was freezing. No hot tub. No pool towels. Coffee was the worst. Maid would not leave us alone. There to see ill family member and just one thing after another that made a bad situation even more difficult.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
I am sorry you had a bad experience with the pool being to cool for you. I have talked with the owner and changed the setting for our guest. We had a group of young children that had taken the pool towels to the room and as soon as we could we corrected the issue. The policy is our housekeepers knock at your door at check out to see if you are staying over or checking out. Our policy is 12:00 Noon. I hope you accept my apology as we respect your concerns and I had corrected the issues. Please come back to see us and I think you will be happy with the changes made. Cheryl Wells General Manager

"Good Nite Sleep!"

4
24/08/2016

Early afternoon arrival found the lobby area very colorful and inviting. Was welcomed quickly and checked pricing before deciding upon BW. Upon entering though the lobby, the elevator and hallways smelt like wet puppies had been running around. Not sure what type of fragrance or cleaning supplies were used but I hated the smell. The luggage carriers were very manageable. As for cleaness of the room the score goes way down. Large blob of long dark hair was on the bathroom floor and the carpet had not been swept. Or the sweeper didn't work. The drawer at the nightstand and dresser drawer wouldn't stay shut. We ask for another room mainly because of fear of running into the drawer and falling during the night. After the move it got worse. Two doors down we enter the room and our feet are sticking to the floor. Something had been spelt and was tracked everywhere. Not wanting to sound like we above the conditions we stayed in the room and didn't complain. Unfortunately for them I used one of the hand towels to clean the entry and bathroom floor. Guess they will be throwing that one away. Sorry! It doesn't end there, I was going to complain but was met by a tray of warm cookies so I held my thoughts. After going out to dinner and entertainment I grabbed a couple cookies and took them to our room. One was placed on a paper plate on the nightstand in case my sister needed sugar during the night. Upon waking the cookie was being consumed by tiny black ants. The nightstand had soda drops and rings along with plenty of grime. Also the sink fixture was very dirty along with some body hairs left in the tub while cleaning. That was the bad side. The beds were firm, very comfortable which we did enjoy. The sitting area was also wonderful. The large refrigerator is nice but housekeeping should remember to clean after each guest as Panda Express for two was still remaining. The TV was a much smaller one than the first room but still nice. The bathroom is a little inconvenient due to a tabletop sink. The cords to appliances catch on the cabinet and cause you to lose control of them. The counter is very small and things drop off easily. The shower was nice and shiny clean except for body hair that didn't get wiped out thoroughly. Lots of hot water and pressure with a nice adjustable shower head. Overall with some adjustments made in housekeeping BW is a great choice to spend the night. Comfort, quiteness, hospitality and perks of a pool, fitness room and breakfast is perfect. Loved the quietness away from the busy highway which is used heavily by large trucks. I'm giving a higher rating in hopes that a manager will oversee and inspect the cleanliness of the rooms before making them available in the future. Mop with soap and rinse thoroughly every entry and bathroom. Also the elevators! I think we will all agree sticky dirty floors will turn guests away.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you so much for sending me your feedback on your most recent stay at the Best Western Plus. It is through comments like yours that I am able to correct the issues you encountered. I have taken your comments seriously and have a new housekeeping staff on board so this will not happen again. I wish i had known about the situation at the time and would have taken your complaint and given you compensation for your stay but even that is not what a hotel manager wants to here from our customers. I take pride in our hotel and cleanliness and appreciate your business and comments. I do hope you will give us another chance of serving you in the near future. I humbly apologize.

"A Great Find!"

5
18/08/2016

We were passing through Oklahoma and stopped for one night in Muskogee. The hotel seemed new (actually opened about a near ago) and everything was really nice: good Wifi, comfortable bed, clean room, and a good hot breakfast with scrambled eggs, sausage, etc. The location of this hotel seemed to be in a newly developed area of Muskogee as the surrounding restaurants and other hotels seemed new. You can't go wrong with this Best Western choice.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you for the wonderful comment about our hotel. I am pleased to know your stay was pleasing and hopefully you will stop back and see us again soon. It is through your comments that I know we are meeting your needs. Thank You. Cheryl Wells General Manager

"New and clean"

4
10/08/2016

We were a Sunday evening walk-in. Staff was very friendly and helpful. Very new - this clean and tidy. Kinks yet - room did not have tv channel guide nor a binder with the usual basic info. At 6:30am breakfast some hot items needed replenishing but no staff present. We were patient. In a few weeks I'm sure it will be ironed out. Will stay again.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you for your nice review and to let you know how much we appreciate your business. It is only through your comments that we know what we need to do to make your stay better. Our breakfast on weekends however begins at 7 A.M. until 10 A.M. I do hope you you come back to see us. I will get the new Channel line up for the televisions and make sure we have one in our hotel rooms. Thank you again and come back to see us. Cheryl Wells General Manager

"Excellent BW"

5
10/08/2016

One of the best BW on our trip. Very new and well laid out. Spacious rooms, comfy bed and lobby that welcomes you to sit and visit. Good parking. Definitely will stay here again! Fresh fruit was offered for breakfast. LOVE that!

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you so much for your nice comments about our hotel. I am so glad to hear positive feedback from you. It is only through your comments that we know how we are doing. Thank you again and hope to see you again. Cheryl Wells General Manager

"Great hotel!"

5
07/08/2016

This was a great 2 day stay getaway. Staff was really friendly, rooms were clean. Great night sleep! Breakfast was good. Everything was so modern. We did jump in the indoor pool and it was a little too cold but it was all good. Definitely would stay here again despite all the choice hotels nearby and we counted at least 9.

"Helpful Staff"

5
04/08/2016

The gentleman who was in charge of breakfast showed us all the options available and told us to ask for anything we needed. Then when packing our car, he came out and helped us load our luggage. We were greeted warmly when we entered. We also enjoyed the bright decor of the room.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you so much for the positive feed back on your trip. It is always our desire to make your stay well worth repeated visits and let us know how we are doing. I do hope to see you again in the near future. We appreciate you business so much. Cheryl Wells General Manager Best Western Plus Muskogee, Oklahoma 918-910-5060

"Wonderful place to stay when out of town for couples and families"

5
03/08/2016

All new facility. Wonderful staff. The room is very nice. They had customer appr nite and offered all staying guests free pizza ordered from a near by pizza vendor. Very clean inside and out. Many places to eat near by.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you for your comments concerning your hotel stay. I appreciate you taking the time out of your busy schedule to send us a review. We are proud to offer all our guest staying at our hotel on Tues thru Thurs our hospitality nights for our guests. I hope to see you again soon.

"Great place to stay"

5
02/08/2016

This is a great place to stay for couples or family. Facility is new. Amenties that are offered are nice. While we were there, they had pizza and beer to all persons staying for customer appreition day. Room was very nice, including the bathroom.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
C3115IOamyw, Nice to hear that our Customer Appreciation was a hit for you all. This is one of the three night we offer to our guest. If you ever find yourself in the area Tuesday, Wednesday or Thursday know you have food here. We are here for you. Thank you!

"Very Nice"

5
01/08/2016

We were on a get-a-way and loved the king suite. It is very clean and an exceptional value! I would recommend this hotel to anyone looking for value and comfort. This hotel is new and the decor is very up to date and bright.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Vickie B, Happy you chose to have your get-a-way with our hotel. We are very proud of the design and happy to hear your feedback. We look forward to seeing you back in the future. Again we here at The Best Western PLUS thank you and if you need anything we are here for you.

"New"

4
29/07/2016

Hotel appeared to be pretty new. Clean and comfortable. Solid construction. Breakfast was dissappointing. Very sparse food selection. No room in nightstand lamp outlets to plug in phone charger, had to plug into wall. Not the easiest hotel to locate because it's set back from the highway, but less road noise.

"Nice, clean, well-decorated"

4
25/07/2016

Stayed here 3 nights on a business trip. The hotel is attractive from the outside, and once inside the room it is large and decorated with modern furniture and artwork. Has a walk-in shower which is easy to access. Hotel sits far enough off the road to be quieter than the other hotels in the same area. The staff is very friendly and good with directions. Included breakfast is fair to good, coffee is weak by my standards but not bad tasting. Workout room is good with new equipment.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you so much for staying at the New Best Western Plus it is our desire to always offer you only the best in service and make sure you have a wonderful experience and will tell your family and friends about our hotel. I do hope to have you stay with us again. Cheryl Wells General Manager

"BW-Plus"

3
25/07/2016

Hotel was a decent value for the price, but lobby was a mess when we arrived, there was a loud party and tons of kids running around at 11:00 pm. Room was nice and clean, and staff was friendly. Breakfast ok, no juice, dispenser broken, and fresh fruit did not look so great.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you for your comments and information about your stay at the New Best Western Hotel. I appreciate your feedback and wanted to inform you that I have taken corrective measure with the Group that was using out meeting room. The kids were disturbing and was not the kind of group we will have again in the hotel. All the items were caused by a group of kids that their parents did not respect the hotel or the guest. It is our desire to always provide you with the best service in the future. Please give us a chance to come back and try us again. This group will not be here again. Cheryl Wells General Manager Best Western Plus 2701 Military Blvd. Muskogee, Oklahoma 74401

"Great place to stay!!"

5
23/07/2016

I stayed here on the night of 7/21 and it was great! The rooms were well decorated with nice, firm beds. The pool was not very big but private, the front lobby was very nice. We had breakfast at the hotel and it did not have as many items to choose as the person led us to believe when we check in but that was okay. Jay helped us this morning and he was as great as the other reviews would lead you to believe! Took care of us the whole morning and was friendly the whole time while doing it. If given the opportunity, we will definitely stay here again!!

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you so much for staying with the Best Western Plus. I appreciate your business whether it be personal or business we are glad to earn you as a new customer. It is our desire to always make you feel welcome. Please tell your friends and family about your experience and hope to see you again soon. Cheryl Wells

"NEW hotel still is nice for budget travelers"

4
22/07/2016

This hotel was opened recently, and has modern decor (which I really like). Check-in was easy and quick, and we arrived as a pit-stop on a long road trip at 11pm, so easy fast check-in is exactly what we wanted. Because everything is so new, it is incredibly clean and this rug is so new that you will still feel comfortable walking on it with bare feet. The room King + sofa bed comes with a real sofa bed, not a fake-out futon. Unfortunately, they didn't leave bedding for the sofa bed. Bathroom was nice and large, had a hair dryer and two drawers for little items. Keys worked well (swipe keys) Cannot comment on the pool--didn't use it. The TV had several channels and was large enough for more than 2 people to watch. Room had plenty of electrical outlets for phone chargers (new hotels do this better). Room had a larger mini-fridge with microwave. VERY large closet for storage if needed. It will soon get competition, because a new hotel is going in next door and is not yet completed. I stayed at a Best Western once about 20 years ago and I couldn't stay the night due to the odors and noise (in Columbia, MO) and swore I would never stay at one again. However, we were just looking for a place to crash on our road trip and used this stop as a last minute pit-stop, and it was lovely. One down-side is that it seems some low-rent-type people will NEVER learn manners--when it states to keep the breakfast in the food area, you are not supposed to show up in your pajamas and pile huge amounts on the paper plates and haul it back up the elevators to consume in your bedroom--that is how hotels get trashy. I wish someone at the hotel would correct this type of low-class behavior. Luckily, only a few people were that rude. The free breakfast had the standard continental faire with everything labelled so you could tell what you were getting--four types of coffee with a few different types of creamers, as well as milk, and hot real eggs, sausage, and some of the best B's&G's I've had in awhile (Biscuits & Gravy for those of you not from the midwest). Wait staff was very polite. They do have a little "store" inside the hotel to purchase a beer by the can, juice, or pop, or some snacks like chips or jerky, but they do not have milk products in their little store area. Overall I would be glad to stay here again if we are passing through and need a place to sleep, but unfortunately I hope the food-hoarders don't ruin the carpeting so it stays clean and pretty. No strange odors, and the air conditioner was controlled on the wall and was quiet and effective. Highly recommended for now, until it gets trashed by rude people.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you for staying ant the New Best Western Plus. I appreciate the opportunity to have you stay with us. I am glad to know you were happy with your hotel stay. I do hope you will tell your family and friends about your experience and please come back and see us soon. Cheryl Wells General Manager

"Wonderful Stay "

5
22/07/2016

The hotel was nice and clean. Has an inside pool. We stayed here for two weeks and enjoyed our time very much. Jay the gentleman who works the breakfast bar was a delight! Seriously the nicest server I've ever met. Got us anything we needed and was very on top of his job. He's truly a great man. The manager Nanci was also a great attribute to the workplace.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you for staying at our new Best Western Plus in Muskogee Oklahoma. It is our desire to make you feel warm and welcome at our hotel. It is a pleasure to have you as a new customer. I do hope you will come back to see us again soon. Respectfully, Cheryl Wells General Manager

"Best hotel around, wonderful worker named Jay"

5
17/07/2016

My kids, other workers & myself, work fireworks in the Muskogee area for 2 wks each summer. We have stayed here the last 2 yrs, this year was just as great as last. There was a wonderful employee named Jay who greeted us each morning at breakfast and was such a wonderful person.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you for staying at the Best Western Plus Muskogee, Oklahoma. It is wonderful to have your comment about Jay and you were pleased with our hotel. I do hope you will tell your family and friends about our hotel. Thank you again and looking forward to see you again soon. Cheryl Wells General Manager

"Muskogee Relaxation"

4
13/07/2016

Other than the person who checked us in this stay was very enjoyable. Comfortable clean rooms and Jay who staffed the breakfast area was a pleasure to meet. He went above and beyond and made us feel like welcomed guests!

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you so much for staying at the Best Western Plus. It is our desire to make your stay worth many trips back to stay with us. I appreciate you taking the time to let us know how your stay with us was a good experience. Jay is a great employee and always goes the extra mile to please our hotel guest. I will let him know that you sent a kind word about him. Again thank you and come back and see us soon.

"Clean and updated"

5
12/07/2016

Our softball team stayed here and it was very clean and updated. The staff was very friendly and helpful. Only complaint was the guest laundry service was too busy. With 3-4 ball teams there at the same time it was hard to use the laundry service. Everything else was great.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you so much for staying with the Best Western Plus Hotel. I am glad to find out you had a great experience. It is our desire to always want you to come back and visit us. Please tell you friends and family and we appreciate your business so much. I will let Phyllis and Jay know you mentioned their customer service skills.

"Phyllis was friendly, Jay was awesome!!"

5
11/07/2016

This is a new hotel and everything was clean and ready when my group arrive. The bed was comfortable and the room was quiet even being close to the elevator. Breakfast the next morning included waffles, muffins, eggs, sausage, etc. There was a man working that morning named Jay. He was more attentive to my group than many servers I've had a restaurants! He cleared our plates, opened kids for us, even brought us juice without being asked! I've never experienced anyone more helpful at a hotel. Give that man a raise, he is worth it!

Nanci J, Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you so much for response and staying at the Best Western Plus in Muskogee. Thank you so much for staying with us. I appreciate you taking the time to let us know about our hotel. It is only through comments like yours that we get a score card. Please tell all of your friends and family about your experience. Thank you again and we hope to see you again soon.

"Nicest Best Western with amazing employees"

5
07/07/2016

To say I was shocked with this hotel is an understatement!! The WHOLE hotel was bright, clean and honestly way better then any mid range hotel I have stayed at in a long time. My two young kids and I traveled to Oklahoma for a short visit and we saw this hotel online and it looked fine. We get there and the pictures had not done it justice. Also I have to also say I never have written an email to a manager before telling them what a gem of an employee they have, but I did with their employee Jay. He greeted us each morning in the cafe area and always smiling. He was so kind to help fix the kids plates and always had my coffee filled. As a traveling mom with my hands full, I appreciated Jay's attention to details and also just helping without even once being asked. It is people like Jay that make this hotel stand above the others. If I could give it 6 stars I would have!!

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you so much for you to stay with us. It was a pleasure to have you and your family. Jay is an excellent employee and works hard and is great with our customers. We have a Star board for employees that get mentioned my our hotel guest and he is a winner in so many ways. Please come back and see us soon. Thank you for the wonderful feedback. We hope to see you again soon.

"Review of Muskogee Best Western"

4
06/07/2016

We were happy to get a handicap bath and so near the front door. The breakfast was delicious. We were attract to the indoor swimming pool which allowed us to do our swimming and water aerobics. It was a halfway point to relatives in Garland, Texas, and we plan to stay there again and take advantage of your $50 gift certificate for staying 2 separate sites (a week apart.)

Nanci J, Front Office Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Thank you so much for your response to the New Best Western Plus in Muskogee Oklahoma. It is a pleasure to know you were happy with our new beautiful facility. I hope you tell your friends and family about your experience and look forward to see you again soon.

"Average Hotel"

3
25/06/2016

This is a brand new hotel in Muskogee, so it was nice to have a clean room for the stay. The staff was friendly but the management was rude on occasion. Things seemed to run very slowly at this particular hotel. The bed was comfortable and everything but the walls were thin. The breakfast selection was okay, basic serving of sausage and cereal. The indoor pool was heated and it was nice. Overall because of the price and cleanliness I would probably stay again, but the hotel wasn't anything special.

Nanci J, Front Office Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Rachel, We appreciate the opportunity having you as a guest. I am happy that your room was clean, you were comfortable and the staff was friendly. I do apologize for the management not making you feel at home, as a manager we never want you to be unhappy or feel that we have been rude. We hope to see you back again in the future.

"Birthday trip"

5
24/06/2016

We had an awesome stay! Very clean and comfortable rooms and pool area, great breakfast and the staff was very friendly and helpful, especially Jay and Phyllis! The first night they had a visitor appreciation night and we received free drinks. We will be staying here any time we visit my okie family.

Nanci J, Front Office Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Tina, HAPPY BIRTHDAY! Thank you for choosing to stay with us to celebrate your special day. Jay and Phyllis are gems to our hotel and we are lucky to have them here. We have started "Guest Appreciation Night" 3 nights a week. I am actually happy to hear feedback on the guest appreciation nights. Thank you again and we hope to see you again.

"Great new hotel"

5
23/06/2016

Great place, new, looks good inside and out, rooms are nice, staff was great, nice breakfast selection, quickly fixed only problem I had (door lock not working properly on check in) I will use them again when in town

Nanci J, Front Office Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Dale, Thank you for all the complements on the hotel and my staff. We try our best to quickly resolve any issues our guest may have and I'm happy to see it does show. Thank you again and we look forward to serving you again.

"Best Western Plus"

4
22/06/2016

Over all it was great , I really was'nt impressed with the breakfast . The price and the customer service was excellent , the pool was great . for the excellent price I paid it didnt matter about the breakfast. I woud stay there again .

Nanci J, Front Office Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Nannagram, Truly happy you were pleased with the service you received and that you enjoyed the pool. We are making a few changes in breakfast to improve our guest experience, offering a larger variety and a "Healthy" option. The door is always open for suggestions so never hesitate to offer suggestions. Thank you again.

"Maybe not quite ready to open?"

3
21/06/2016

The hotel is obviously brand new, so even though we have gone through Muskogee many times, we decided to try it out. It is very nice and modern looking, with comfortable rooms and bathrooms. The problem is that I don't think they are quite ready to be open. The first room we were given had dirty towels in the bathroom. So I went down to get moved to a new room, and it was as if I was disturbing the front desk lady from watching TV and looking at her phone. Then when we left, a different front desk lady was not able to print my receipt from either computer. She did email it to me, but she did not know how to "unfreeze" the computer for printing. The breakfast was also a little thin on options, and they ran out of creamer during service. So all in all, a nice place in terms of facilities, but service leaves a bit to be desired.

Nanci J, Front Office Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
PocketKitten, I am so sorry to read about your service issues at the new Best Western PLUS it is my desire to make you have a good stay and worth coming back to visit. I understand your concerns and the Owner has hired a New Management Staff to correct the issues you are talking about . All of the issues have been addressed with staff and can assure you we are taking corrective issues to correct this. I would like very much to know how much I appreciate your comments and constructive criticism that we can move forward to having a perfect place to stay when you return to Muskogee.

"New Hotel"

3
15/06/2016

This hotel was newer. I was not impressed however. We arrived and all 3 office staff were outside smoking. We had to wait awhile for them to come in. They apologized and said they thought we were already checked in. The room size is nice. The floor was very dirty and needed vacuuming. The cut toe nail really grossed me out. (there were other things like hair, dirt, etc.) The hallway was also in need of vacuuming. Breakfast was good. Furnishings, walls, etc, were a little beat up for being new.

"Brand New Hotel with a great staff"

5
15/06/2016

Clean. Modern Rooms. Great amenities. Fancy looking pool. The have a great hot breakfast with a varying caring cook staff. While I was away getting another biscuit the guy that was cooking the breakfast food actually refilled my orange juice without me even asking. That was memorable. Thanks for the pleasant stay.

"A Perfect Gathering Place"

5
13/06/2016

We held our family reunion at the Best Western in Muskogee, OK. It was the perfect location for our needs. Family traveled from all over the country, all staying at this hotel. We held the reunion in the conference room. The entire staff was friendly and helpful, especially Jay. He went out of his way to help set up the conference room and tend to our needs. We had a wonderful experience.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Anastasia, I would like to thank you and your family for staying with us. You all were a pleasure and hope to have you all again. Jay is truly amazing with our guest and he does go above his duties to make sure you all are happy. The staff tries their best to make sure all the guest are happy. Thank you all again.

"Return visit"

5
13/06/2016

I have stayed at this location on multiple occasions and have enjoyed each one. The staff is nice, professional and very helpful (going out of their way to help me find my way around the area). I will continue to use this location whenever I travel to this area in the future!

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Alice, We are happy to see you on your repeated visits to us. Having return guest lets us all know we are doing things correctly. Thank you for staying with us at Best Western PLUS The Inn & Suites At Muskogee.

"New property, clean comfortable room."

4
11/06/2016

When we checked into this new hotel, we were greeted by a pleasant desk clerk who was obviously just learning the computer system. We were in this hotel for 3 nights and enjoyed our stay. We were placed on the 3rd (top) floor the farthest room from the elevator, so everything was very quiet for us. The open WiFi was easy to access and speed was good. The bed was very comfortable, but the shredded foam rubber pillows were lumpy.and uncomfortable. Housekeeping was a bit sketchy .. used washcloths were removed but not replaced one of the days, and the in-room coffee was not replaced. We were able to keep the room at a comfortable temperature on the hot days we were there. There was a small fridge and a microwave in the room. There was one easy chair and one desk chair in the room, and a large ottoman with a soft low surface that made it uncomfortable to use for sitting. The lobby is decorated in retro style that is very eye-catching, but doesn't flow together with the rest of the space. Breakfast was adequate -- basic waffles, dry cereals, scramble eggs and bacon / sausage. But no fruit options. The area was clean and well-cared for, and we were helped by a well-meaning but in my opinion overly attentive attendant. Our rapid checkout receipt was paced under our door on the morning of our departure. That made our get-away speedy.

"New Building"

5
27/05/2016

Since this was a new build , they did not have everything finished on the out side. They had no benches or chairs to sit on the out side. The front desk was a little slow however we did come in was a group of ten The breakfast was very good but ran out of some items by 9:30am

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Judy, Thank you for staying with us at Best Western PLUS The Inn & Suites At Muskogee. Happy you liked the hotel and hope to see you back in the future. We work hard on guest satisfaction so I do apologize for the things that were a miss for you.

"Good Breakfast/Bad Customer Service"

3
23/05/2016

Bad: Customer service was terrible. I reserved through Expedia, so I dropped by in a.m. on way to event to ensure the room would be available. I was assured it would be ready and available. I came back at approximately 4:15 p.m., exhausted, and the room wasn't ready. I was told it just needed to be mopped. I checked after 30 minutes and was told it was ready, but that they had forgotten about us. Twice I called down to the front desk and I was answered discourteously. The pillows are uncomfortable and the air conditioner is loud, but it drowned out the noise in the hall, so that was good. Good: The General Manager heard about the situation involving my check-in before I complained, so she apologized and gave me a partial discount. The hotel is clean and the rooms are nice. The breakfast is good. They have hot and cold items, good selection Conclusion: If the customer service improves and the noise level isn't bad, I would use this hotel again, but, I would bring my own pillows.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Pamela, Again I must apologize for the issues you had. I know we have spoken but I am still terribly upset that your visit didn't display our "I Care" service. I truly hope to see you again in your future travels so we can show you the proper way we treat our valued guest. If you have anything you need to discuss my phone line is always open, 918-910-5060.

"Great customer service"

5
22/05/2016

As a new hotel the building was having some problems (some rooms were leaking). We were immediately given an upgrade when we checked in due to the 'inconvenience' even though we had just arrived. Our room was lovely, very comfortable, and absolutely no problems. All of the staff was polite and eager to assist us with any questions. We had a lovely stay.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Colleen, Thank you all for staying with us at Best Western PLUS The Inn & Suites At Muskogee. We try our hardest to make each guest feel welcomed and at home. Very pleased that you all liked your room and your stay was comfortable. Hope that we see you soon.

"Looks nice"

3
21/05/2016

How do I put this. The hotel looks nice, and the front desk staff are really good, but... housekeeping needs a boot up the behind. The closet doors were not working and off the tracks, the curtains are stained, there was no soap in the shower and my daughter (who showed up at midnight) open up the couch to no bedding. There was no bedding anywhere in the room or extra pillows. She went down to get some only to be told there were no pillows or bankets. She slept on a sheet. After saying that the man at breakfast is great and fun.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Georgefr, I would like to apologize for your experience at Best Western PLUS The Inn & Suites At Muskogee. It is our goal to ensure each guest is happy and well taken care of. I am terrible sorry that we did not leave a good lasting impression. Please give me a call so we can speak of the issues you had, my door is always open. 918-910-5060

"Good clean hotel and basic service"

3
16/05/2016

The hotel was very clean and presentable. The staff, what staff there was were very nice and helpful. The pool was very small especially for a hotel of this size. They seemed short staffed as the front clerk was not only checking people in and answering the phone but doing laundry, running things to rooms and doing maintenance on the pool at the same time. All I all decent for the price.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Itsme, I want to thank you for your stay at The Best Western PLUS Inn & Suites At Muskogee. I am happy that our staff was good to you and helped with your needs. We try our best to make sure are guest are happy here. In the evenings we do have a one person show, we hope as we get more business we can add a second person. Again thank you for staying with us.

"Great Hotel, Terrible Soundproofing"

3
15/05/2016

Overall I only had one problem with this stay, though unfortunately it interfered with both my girlfriend or I getting the sleep we wanted. I'll start with the good things first. The hotel itself is brand new with a very up-to-date look to it. The rooms are very spacious and clean, which definitely made the stay more pleasant. The WiFi is free and very reliable for a hotel, and there are plenty of plugs which made the periods that we were in the hotel much more enjoyable than other stays. The continental breakfast was pretty standard, not much to say about it, and the staff was courteous. My biggest issue, which unfortunately is a deal breaker for me personally was the soundproofing. Anything that happened around our room could be heard, which may not have been as big an issue if it weren't for a few of our neighbors. One let their children run screaming through the halls, and another constantly slammed his door in the late night and early morning a floor below us. We could even hear the woman coughing in the room across from us. I'm a very light sleeper, so a lack of good sound proofing in the rooms meant that I wasn't able to fall asleep until most of the hotel did too, and I woke up around the same time as the earliest risers. Honestly, my college dorm felt quieter. If you sleep pretty easily, it's a nice stay and I highly recommend it. If you have any problems sleeping like myself, I do recommend trying somewhere else.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Blake, I want to thank you for all the great things you had to say. The hotel designer did an amazing job. We made sure that all guest from business travel to leisure travel had all they needed. I do want to apologize for the noise you had to deal with. I hope in the future you give us the chance to locate you in a quieter part of the hotel. Thank you for staying with us.

"A Great Motel with a Reasonable Price"

5
11/05/2016

My wife and i thoroughly enjoyed our stay in Muskogee. The hotel was an incredible place. The staff greeted us in a friendly and encouraging manner. It is a fairly new motel and all of the decor is inviting, well designed and beautiful. We would definitely stay here again!!

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Leonard, From all of us at Best Western PLUS The Inn & Suites, I thank you for staying and giving us a good review. Happy to hear you like the design and that my staff was good to you. Hope to see you again.

"In and Out of Oklahoma "

3
06/05/2016

My husband and I stayed in Muskogee 2 nights on business. The hotel staff saves this place. They are amazing! Everyone...and I mean EVERYONE was kind, considerate, and eager to help. Our initial room had a significant amount of hair on the fitted sheet (as if it hadn't been changed) and once I notified the young lady at the desk we were swiftly moved. Our second room had very very dingy face towels (appeared to be makeup stained or washed with too large of a load) but you could tell that they had been laundered. There was dust build up in the bathroom, on the windowsill, and at the baseboards. I am guessing that much if this has to do with the construction across the parking lot and the hotel being newer. Housekeeping was mediocre...sheets were not changed, linens were stained (clean but stained), there were not enough towels left the second day, no iron, no bath mat, and it did not appear that the shower was wiped down. Breakfast had a decent amount of options and everything going was fresh. The dining area was very clean and the gentleman working was very kind. The neighborhood appears safe and the hotel is minutes from restaurants and shopping. Overall, we would not stay again.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Atira, I have to apologize for the housekeeping issues you had. We are working to build the staff in that area and train all of them properly. We have also made changes to our laundry chemicals to help remove the staining. I am happy that all my staff was good to you and that during your stay you did have a good experience in other places. I do appreciate all your feed back, this is how we improve for all our guest. Thank you again and I hope you give us a second chance to show you "I Care" service.

"High Design on Muskogee?"

5
04/05/2016

What a surprise when we checked into the lobby. Found decor untypical for the area. I would not have been surprised if I were in NYC. Room prices were discounted to introduce this newly opened/built motel. Very chic design and furnishings. Excellent staff! Will stay anytime we're passing through, even at full price. Great value

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Peter, Thank you! Makes me happy to see that the design was compared to that of NYC. The owner and designer did a fabulous job. My staff does an excellent job at making our guest feel welcomed. Look forward to seeing you back at Best Western PLUS The Inn & Suites At Muskogee.

"Little Getaway"

4
04/05/2016

We enjoyed our stay in Muskogee BW. Our rooms were clean, the staff was friendly and helpful. They have a bright cheerful lobby. The breakfast bar offered a good variety of food. And hey they had good coffee.

"Fabulous!"

5
27/04/2016

Have stayed here many times. Always very clean and very friendly service! They go out of their way to help with anything we need. The swimming pool is wonderful! We have the best time. And the breakfast is wonderful too! Such a great variety to choose from. They helped us find a great place to eat as well.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Sandy, We appreciate you staying with us. It makes us happy to know we are doing things right to have you come back time and time again. I would also like you to know we are adding to the breakfast here in the upcoming weeks. Hope to see you back soon and thank you.

"Friendliest staff ever !"

5
23/04/2016

All the hotel staff members were very welcoming and friendly, especially the front desk ladies. Rooms were very clean and in great condition as this hotel was less than 6 months old when we stayed. Spacious, very well lighted parking lot with many pull through spaces which was very nice for those of us with trailers. Good breakfasts but ran out a bit early as the hotel was booked full during our stay.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
John, Thank you for the positive response. I am very happy to hear my staff was good to you all. It is our goal to ensure every guest gets the best treatment. Again thank you for your stay with us and the wonderful review.

"Best Western Plus"

5
17/04/2016

The only place to stay. It is the BEST chain of motels and have got better, We stay at Best Westerns every where we go. Thanks BEST WESTERN I tell all my friends to stay at the Best Western . Great rooms and good parking places. Clean and easy check in and out.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Donald M, Thank you for staying with us at The Best Western PLUS. We really appreciate your business and feedback. We try our hardest to make sure each guest feels welcomed and is pleased with their stay. We hope to see you back in the future.

"Great Hotel"

5
11/04/2016

The hotel is new and you can even tell it when you open the door to your room. It has that new smell. The only thing I did not like was that you really could not walk to any restaurants and we enjoy doing that after a day on the bike. The room was clean and the staff was extremely helpful.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
James, We want to thank you for staying with us. We really appreciate your positive review and your business. Also happy to hear you enjoyed your stay and my staff was good to you. We try our hardest to make each guest feel welcomed and at home. Hope to see you again. Thank you. Nanci Johnson Best Western PLUS The Inn & Suites At Muskogee 2701 Military Blvd. Muskogee, OK 74401 (P)918-910-5060

"B/W Muskogee"

2
09/04/2016

A new hotel that sits on a street of mud behind other new hotels. The staff must be untrained and unsupervised as our bathroom had pee stains on the floor and toilet. The girl on the desk was apologetic as she moved us and said it wasn't the first time. Our towels seemed to be cleaned but were wrinkled and poorly presented. The decor of the hotel is hideous and would be at home in a space pod on Mars but I guess that is a matter of taste.Every room door slams and echos down the hall starting at 6:20 AM. The breakfast is not to the standard of a Plus as explained to me.The workmanship on the fit and finish of trims, flooring and seams is unprofessional and seem slapped together. Best Western should get out there and straighten this place out.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
R8852YWgaryf, I do apologize for the issues you had when staying with us. Th lady at the front desk remembered you and informed me of the information she gave you about the cleaner. My team and I are working to improve our guest stay and experience with us. Again I do apologize for your stay and hope you give us a chance to make your next visit amazing. If you have any questions please call 918-910-5060 my door and phone is always open to my guest.

"Brand New, Mixed Bag"

3
03/04/2016

We stayed here while traveling for spring break and while everything was brand new (it had been open less than a year during the time of our stay), we experienced some disappointments. The lady who checked us in was watching TV when we arrived and promptly went back to her show once she had checked us in. The floor of the elevator was dirty, as was our bathtub which had hair a long hair sticking the wall. The sink immediately filled with water which never drained and we had to brush our teeth at the tub instead! For us, the beds were uncomfortable and the pillows awkwardly fluffy, but I guess that might be a matter of taste. Our kids did enjoy the pool and the breakfast was fine. The saving grace of this hotel was Jay, a hardworking young man we met the morning we checked out. He went out of his way to be helpful at breakfast, doing his rounds at the pool, and again before we checked out. We really appreciated his work ethic! Hopefully there are many more "Jays" at this location and we just got the wrong room on the wrong night.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Kathi, I apologize for your disappointment on your stay here. I was taken back by the lack of communication between you and the front desk as both ladies that work the front desk are amazing with the guest. Hair is one of the hardest things to remove as we now use rollers to make sure we are getting all the hair up once the bathroom has been cleaned. As for the sink, the design is a little different from others. You have to actually press down on the drain to get it to drain. Jay is very good with our guest and goes the extra mile to make sure everyone is happy not only our guest but his coworkers as well. In the future I hope you give us the opportunity to show you the other "Jay's" we have here. Feel free to call me at 918-910-5060 I am always here for my guest.

"Phyllis Mallory when above and beyond her duties at the Hotel to save our daughter's life... At true angel."

5
23/03/2016

Employees like Phyllis make you feel like these people really do care about you as a person first ... She walks her talk.. The manager was very helpful in making sure rooms were ready for all the visitors for the next night, which they were full and it was a Wednesday night..

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Fred, Phyllis is a gem that we value to the highest. She is always going above and beyond. I am happy she helped your daughter in her time of need. We hope to see you all again on better terms.

"10 out of 10"

5
23/03/2016

Before staying at the Best Western, my previous 3 stays at a hotel was in Hilton Hotels. I had bad experiences in each stay. Staying in this Best Western was my best experience in a hotel in a long time. I definitely would advise staying here.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Malachi, Thank you for such a positive review. We love knowing that our guest are happy with us and would recommend us. We hope to see you all again. Thank you!

"Excellent stay. Very comfortable"

5
18/03/2016

This new property is very comfortable and beautifully decorated. Very good coffee available 24 hours. We did not have breakfast there because we were meeting friends for breakfast. Very clean. We highly recommend this hotel.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
OutdoorMom2, Thank you for staying with us. Our goal is to make sure our guest have a good experience. Happy to know we were able to accomplish that with your stay. Again thank you and look forward to serving you again.

"Very Modern in Muskogee"

5
15/03/2016

The front office is amazing and just so kind...the hotel is new and shiny and modern. LOVE THE FURNITURE!! This was a very pleasant and awesome stay and I stay in hotels weekly. Recommend this hotel totally

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Kelli, I am happy to hear my staff was so amazing. We try our best to make each guest feel welcome when they stay with us. Glad your stay was a very pleasant. Happy the design appealed to you all. Thank you for your stay and your recommendation.

"First trip to Muskogee"

4
14/03/2016

Excellent hotel not only is it brand new it is also very well designed. The site of the hotel was optimal for both dining and visiting the museums. We look forward to visiting again. We really enjoyed breakfast.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
MarlowDucan, The owner did an amazing job with the design and we work hard to maintain it. It really makes us happy to read that you seen it as "Excellent". Happy to know you enjoyed breakfast as we work hard to improve that area on a constant bases. We look forward to having you all back in the future.

"March visit"

2
13/03/2016

Thermostats will not go below 68 degrees, no lamp on desk, no soap in shower dispenser, new but no upgrades such as USB ports next to bed, as in other hotels. I stay in allot of BW , this not up to par to this chain under the plus version. Outside of rooms , everything nice.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Kerrylela, I apologize for your dissatisfaction with the hotel rooms. Our thermostats are smart thermostats, we use this in our "Go Green" program. We tried to resolve the issues brought to our attention. We have asked all the Housekeepers to open all the dispensers to assure that they get refilled. We review our standards and adhere to all of them as Best Western has asked. Again my apologize and my door is always open to our guest.

"Major Security Concerns as it seemed to be a hang-out for family/friends of staff"

1
08/03/2016

I only write this as it is a new property and hopefully management will make corrective/preventative measures with people hanging out and with the cleaning staff as it is a very nice facility with great potential. I've traveled extensively internationally so I probably look at a lot others don't when it comes to being aware of your surroundings and security. Stayed for 5 nights and when I arrived the receptionist was awesome, room was nice, and facility was new. During the day (mainly) and afternoon/evening there seemed to be a lot of "others" (friends/family) hanging out with the staff the entire 5 days. People coming and going a lot as well. 250+ nights a year on the road (some in some very bad areas) and this is the ONLY time (in the US) I have taken items with me during the day and checked what was left in the room. My wife accompanies me sometimes and I would have told her not to come. The cleaning staff was hit/miss....Ice container sat for 4 days after use, bed not made well sometimes, bathroom not cleaned consistently, towels not restocked. Cleaning could be overlooked as the room was clean when I arrived but I can only hope the management gets a grip on the security concern because it is a nice property. People staying 1 night may not notice. The potential is there and hopefully this is only due to it being new.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
William, I apologize for the discomfort you felt while staying with us. The lack of security would have had me feeling the same way. I have taken time out to review what had happen during your stay. The housekeepers were working in teams and this is why you seen multiply people working in a room. I myself was dressed in street cloths and came in to help due to our occupancy being so high. Your concerns have also be addressed with the staff. Again my apologize and thank you for taking time out of your day and speaking to me today. Thank you for recommending our facility in the future.

"Great hotel"

4
28/02/2016

New facility with cheerful and bright colors. Friendly hotel staff. Room was nicely sized and comfortable. Great shower water pressure, shower amenities, and hair dryer.Breakfast selection was the norm but good. The waffle is the best choice. Would stay again if my travels should be that direction.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
TravelKingandQueen90, Happy you liked the design, our design team did an amazing job. They made sure to pay attention to all the details right down to the room amenities. My staff and I try our best to make sure each guest is taken care of to the best of our ability. We are more than happy to have you back during your future visits to Muskogee. Thank you for choosing us.

"Good hotel"

5
19/02/2016

I enjoyed my stay at this motel. The people were nice and the service was good. I recommend it to anyone who is traveling to Muskogee, Oklahoma. I don't travel often but in the future I will consider Best Western Plus motels.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Harold G, We here at Best Western PLUS want to thank you. It is our goal to make every guest happy and feel welcome. Thank you again for the great review and we hope to see you again. Nanci Johnson General Manager Best Western PLUS The Inn & Suites At Muskogee 2701 Military Blvd Muskogee, OK 74401 (P)918910-5060

"Great value for money"

5
15/02/2016

Very comfortable and in good condition. They have a nice swimming pool that we unfortunately didn't try out. The staff were extremely friendly. The breakfast area was pleasant. Recommended for anyone staying in Muskogee.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Alexandre F, Happy you stayed with us and your stay was comfortable. The swimming pool is one of my favorite things in the hotel. I especially love the lights in the pool area at night. The staffs main goal is to make every guest feel welcomed. We have added to our breakfast trying to make sure we have everything a guest would like. Hope to see you again. Nanci Johnson General Manager Best Western PLUS The Inn & Suites At Muskogee 2701 Military Blvd Muskogee, OK 74401 (P)918-910-5060

"Very Retro"

5
24/01/2016

The hotel and rooms were very colorful and comfortable. I had a restful night sleep, quite halls.The Breakfast was good and the staff was great, Not much more to say but that this is a great place to stay

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
James L, Thank you for taking time out of your day to do this review. Our entire staff appreciates the positive feedback. The hotel had an amazing designer who thought of all the key parts to make the hotel comfortable and welcoming. We have worked hard on making our breakfast stand out. We hope to see you in the future with us here at Best Western Plus The Inn & Suites At Muskogee.

"Not very kid friendly"

3
19/01/2016

I travel with Best Western almost exclusively for business (if there is a Best Western where I am traveling I stay there, that is how loyal I am to this brand). This stay was overall a disappointment. This time, it was for leisure over the MLK holiday weekend. We found stains on the brand new bedding and a press on fingernail in our room upon arrival. We did not have enough toilet paper in the room the first night (only half a roll). We received noise complaints about our children twice during our stay. Once our children were being legitimately loud. The other time they were sleeping. We went down to talk to the front desk after the call while they were sleeping and the woman insisted we sounded like, "a herd of elephants". When I explained that the children were sleeping, she said, "Well there must be a Casper up there then, because you are the only people on that floor." When I let the manager know about this encounter in the morning, the manager apologized and also let us know there was a family staying in the room across the hall form us. Why was the woman the night before so rude to us!? Also, if you plan to stay in this hotel and use the pool, PLEASE be careful. The rock around the pool is very slippery, and you can fall easily just walking on it. Also, the heated water coming out of the jets felt great, but by the second night, it smelled slightly of sewage. The third morning it smelled so bad we had to leave the pool. I'm not sure if the chemicals were off or what. Finally, I would like to say that the male employee who worked during Sunday breakfast was a gem. I did not catch his name, but he was so friendly, turned cartoons on for our kids and was just a wonderful guy. He came into the pool to make sure we had towels and everything. He was the best part of this stay. The manager Nancy also listened to our concerns on Monday morning and was kind to us. It was the night workers who ruined our stay.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Renee B., I do apologize again for your unpleasant stay. As we spoke before and while you where still on the property, I addressed ever issue you had that was brought to my attention. I am very happy that you had a good experience with our Breakfast attendant. He is truly a great team member and goes above to reach out to all our guest.

"Traveled for a family members funeral"

5
05/01/2016

When we arrived late that evening we were greeted by a friendly employee. The hotel was really clean, helpful staff, kids enjoyed the pool,exercise room was small and the breakfast was very good. Excellent service when the breakfast items needed to be refilled. Even though another guest was grumpy about waiting for the eggs, she was treated with respect.

"Muskogee"

4
23/12/2015

Stay here. It is one of the best for the price, location and amenities. The rooms were nice. I suggest you get up early to enjoy your breakfast. The staff was VERY nice and informative. My family enjoyed and we have found a new place to stay when we come to visit family.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Clarice C, Very happy you enjoyed the breakfast. We have an amazing staff that cares about our guest. We try to keep up with what is going on in Muskogee to help you all out. Happy that you and your family will be part of our Best Western Plus family. See you again soon. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"New Motel"

4
15/12/2015

A friend and I stayed here on Monday December 14, 2015. The motel seems to be a new one with modern furnishings and energy saving lighting. The road to BW is a little rough but I'm sure that's the city's/county's fault. Check in was quick and easy. When we walked into the lobby, we were greeted warmly by the two ladies working the desk. Check in was quick and easy. Our room, number 114, was very comfortable and clean. My one complaint is that there wasn't a ceiling fan or more lighting. The only lighting was by the door, the beds and the desk. Like the lobby, the room had modern furnishings and energy saving lighting. The beds and pillows were clean and comfortable. We had several TV channels to choose from. Breakfast the next morning, was the standard motel/hotel fare: powdered scrambled eggs, bacon, toast, waffles, muffins. The OJ was tasted like it was watered down. The apple juice was good though. The hotel is conveniently located near several restaurants, museums and the VA hospital.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Lynn W, We are a new hotel, we opened in May of this year. We are happy that you liked the design. I do apologize for the issues with the lighting. It is all energy efficient as we are trying to adapt to the new age of saving energy. Happy that all my staff was kind to you and treated you all well. Hope to see you in the future. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee. (P)918-910-5060

"Unanticipated Trip"

4
13/12/2015

We were in town to attend a funeral. We chose Best Western Plus because of a positive experience expressed with this property brand by a relative who was visiting in our home city. Our experience in Muskogee was "just right". Our needs were met sufficiently by the staff and the room was perfect, with the exception of insufficient lighting. We did not complain because we could handle this inconvenience for just an overnight stay. Over all, we enjoyed our stay and I would recommend this hotel to anyone who inquires. In addition to a kind and caring staff, the breakfast attendant provided excellent service.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Clearon C, Happy we were able to give you a "just right" experience. We pride ourselves on making our guest number one. Jay, the breakfast attendant is very helpful and makes our guest feel very appreciated. We hope you continue to stay with Best Westerns. Thank you. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"Great room reasonably priced"

5
02/12/2015

This hotel has only been open 7 or 8 months. Being new, the staff went out of their way to make sure my stay was pleasant. Also, since it has not been booking solid since opening, their price is below the average for the area. Also, since it is new, everything about the place is clean and modern.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Larry V, Thank you for staying with us at Best Western Plus The Inn & Suites At Muskogee. We take great pride in making sure all of our guest are happy with their stay. It is nice to know my staff was good to you and that our price was a value for you. We hope to see you again. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"PLEASANT STAY"

5
30/11/2015

Was really impressed with the quality of the hotel, bedding, breakfast, fitness center and indoor pool. Customer service was really good, rooms nice and clean with a fridge and microwave. Breakfast offerings were better than usual and gym was also well equipped. If in the area again will definitely book this property.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Sammyb, We are happy that you had a "Pleasant Stay" with us at Best Western Plus The Inn & Suites At Muskogee. We have done our best in making sure the breakfast stands out. The pool is one of our great features with the Led lights that run threw the waterfalls. My staff is a really big help to our guest and are always welling to go the extra mile to help. We hope to see you all in the future. Thank you for your stay. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"Great experience."

4
30/11/2015

Wonderful staff. Simple and to the point room. The road to the hotel is still under repair because they are building another structure next door. Breakfast is good. Any breakfast that has waffles is good enough for me.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Wendelyn C, Happy you had a "Great Experience" with us at Best Western Plus The Inn & Suites At Muskogee. My staff looks forward to meeting and greeting new guest and regular guest. One of our major objectives is to give our guest an amazing stay. Happy the waffles were to your liking and by change did you try our toppings? This was one of the added things to breakfast to improve the waffles. Hope to see you again and thank you for your stay. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"Noisy, and not very clean"

1
28/11/2015

We chose this hotel because it was new. When we first entered, the lobby was very nice and smelled good. Our room was impressive when we first entered. Nice decor and tall ceilings. However on closer inspection, the top cover on our bed was COVERED in stains! Gross! My pillows had hair all over them, I got the feeling the pillowcases were not changed after last use. Then to top it off at 11:30 pm the room above us was stomping all around, jumping, moving stuff... I was too tired to find a phone and call the front desk. At 12:30 I finally fell asleep. Woke early to doors in the hall slamming. Noisiest hotel ever!!

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Love_Scenic_Travler, I want to take the time to apologize for the hair on the pillow and stains on the top cover. We will look into better practices to make sure we are not leaving hair behind. I ensure you that we in fact change all the linen out after each guest stays. One of my biggest things is to give our guest an amazing experience. We here at Best Western Plus The Inn & Suites At Muskogee hope you all give us a second chance to make your experience a better one in the future. At anytime during your stay or otherwise you can call the hotel and ask to speak with Nanci Johnson. I am here for you. Our Apologizes again. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"better than Ok in OK"

5
19/11/2015

Fairly new hotel, very convenient location. Clean and comfortable. Very helpful hotel personnel. Breakfast was fantastic, hot and fresh. Plenty of FREE parking, the WIFI was also fast and FREE. The bar was not open yet, but should be open in the near future. All in all, very nice experience.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Lewis M., We are happy you had a great experience with us at Best Western Plus The Inn & Suites At Muskogee. The hotel is an amazing property and my staff loves to make sure they meet your needs. We have a router outside in the halls at about every 4 rooms to ensure the wifi works good. My staff also makes sure to keep our lobby and public spaces clean. Thank you for your great review. I absolutely love the title of your review. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"Night in Muskogee Best Western"

5
11/11/2015

Excellent hotel; brand new. Everyone in our group enjoyed staying here. The beds were extremely comfortable; everything was spotless. I was bring a school group for a quiz bowl competition. We will definitely stay again.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Grant M., Happy you enjoyed the comfortable beds and spotless hotel. We are very happy your group stayed with us at The Best Western Plus Inn & Suites At Muskogee. We would love to have you all back for any future quiz bowels you may have. Feel free to call us direct to make reservations, Nanci Johnson General Manager Best Western Plus Inn & Suites At Muskogee 918-910-5060

"Trip back home"

4
07/11/2015

The hotel is new, and the décor of the lobby and rooms was very appealing. All hotel public areas were clean and spacious. The breakfast area had plenty of seating, and the items provided were about what you might expect.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Richard S., The designer and owner did an amazing job with the décor. Happy the hard work was noticed and that it appealed to you. We are happy that our large spaces gave you plenty of room and that you found everything to be nice and clean. If you are in Muskogee again we hope to see at The Best Western Plus The Inn & Suites At Muskogee. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee 918-910-5060

"Best stay ever! "

5
25/10/2015

Loved staying here! Chick-fil-A stayed for a couple of weeks and we grew very close to the staff. Loved the staff and the facilities. ?? special shout out to Adrienne ???? the pool was fantastic, laundry was easy. Location was great. The style was very unique and lovely.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Becky We enjoyed having you all in. We are happy that you were able to enjoy the pool and the design. We are happy that we were able to please you all. Adrienne is a great employee and amazing with our guest. If you are ever in town we hope to see your smiling face. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"Another great Best Western on HWY 69"

5
22/10/2015

I travel to Dallas a few times a year for business and normally need a room somewhere along Hwy 69. This is the best hotel I have stayed at in Muskogee - it is brand new!! It is not a far drive from a major road with many chain restaurants. The bed was very nice and the lobby is modern and inviting

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Becky, We thank you for taking time out of your day to do this review. We are happy you enjoyed our design and happy that our locate was convenient to your needs. In your future travels we hope to serve you. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"Beautiful new property - superlative stay"

5
15/10/2015

I give very, very few properties I stay at five stars, however this property is very deserving. As a brand new property, the grounds, amenities, and the general presentation was top-notch. The new Best Western floor plan and motief of the decor was very well received. The room was comfortable, soft towels (being new) along with excellent water pressure & temperature, comfortable heat/AC, a very firm & supportive bed, and a good quality Business Center. Excellent complimentary breakfast. The pool and fitness areas are both very appealing. There were a few minor wrinkles in the stay but nothing major. My room key had to be re-initialized for the second day stay. Housekeeping missed cleaning my room after my first night, however the towels were of sufficient quantity that it wasn't a problem. There were issues with the fire alarms and the front door to the property while I was on-site, both were being addressed by service personnel. The fax machine was out of service for reasons unknown, although this was being addressed by the owner. Of special note is the warmth and cordiality of the General Manager, Nanci was very good at making guests feel at ease & appreciative of their stay. One other note, the road in and out of the property is misery personified. The City of Muskogee needs to get their act together and fix & pave this road correctly. This doesn't impact the property directly, but your shocks will get a workout driving into the property. Without a doubt. This property is a must-stay if you're visiting the Muskogee area.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Elc32955, We here at Best Western Plus The Inn & Suites At Muskogee are honored at the review you gave. It is our goal to provide every guest with a great experience. We are happy that we was able to make your stay a great one. We hope to see you again in the future. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"stayed because my mom was having surgery"

5
15/10/2015

We checked in at 2 am welcomed in with a smile and glad you had a safe trip. Woke up went down for breakfast and again greeted with smiles and asked if they could get me anything. Within my stay I met most the staff from the cleaning crew to the sign in crew to the manager I have to say they were all pretty amazing. The hotel was very clean from the entrance, to the lounge area, pool, dining area as well as the room and we stayed in two different rooms. We were helped getting our luggage out. I witnessed Jay cover a seat on a motorcycle to keep it from getting wet in the rain. Pretty thoughtful of him! He even offered to get something out of my cat so I didn't have to get out in the rain. I wouldn't let him but again very thoughtful. I told them a plug was messed up and they immediately came to fix it. I could brag for days on this place. It's beautiful inside and out but the best part are the employees are just as beautiful and that means alot. They were all extremely helpful and all had great attitudes. If they didn't want to be there they sure didn't show it. The breakfast was amazing. I have absolutely no complaints. This was a wonderful experience all around. I will for sure stay here again and again.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Stacie, We thank you from the bottom of our hearts for your wonderful review. We all enjoyed you and your family. We do hope to see you all again. If in the future you are in the area our staff here at The Best Western Plus Inn & Suites At Muskogee will be happy to have you. It is our goal to make sure each of our guest have a great stay. Thank you again and hope to see you soon. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"Clean and Well Appointed"

5
12/10/2015

The Inn was spacious and clean. The staff was courteous and friendly. Bed was comfortable with clean bath room. Very nice stay. Breakfast is served early and there is a small store on site for snacks and drinks. The pool is clear and located inside so swimming is available anytime. Fitness center next to pool.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
RFKjr, Thank you for taking time out of your day to do this review. We here at Best Western Plus The Inn & Suites At Muskogee value your feed back. It is our goal to make sure each guest leaves here happy. We hope to see you again in the future. Thank you again from my staff and myself. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"Nice Stay"

5
09/10/2015

This is a new hotel, and I was there 10 days while starting a new job and waiting on an apartment. I enjoyed my stay. They were very kind and helpful when I managed to lock myself out of my room. I used the fitness center and enjoyed that too.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Okietraveler, Thank you from myself and my staff for the positive feed back you have provided. It is our goal to make sure every guest is satisfied with their stay. We hope to see you in the future. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"OMG...Beautiful place"

5
08/10/2015

This Best western is absolutely beautiful !! From the moment you walk through the front door very modern very clean, Although the road to this place is a mess right now due to construction but trust me its worth every bump. The rooms are spacious and very clean the staff is wonderful very helpful. On site guest laundry very nice sheik breakfast area workout room and indoor pool. Price was very reasonable. Would defiantly stay again.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
LeavenonaJet, Thank you for the positive review. We here at The Best Western Plus Inn & Suites At Muskogee appreciate your feedback. It is our goal to always have a happy guest. We hope to see you back again in the future. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"NOT FOR FAMILIES"

3
08/10/2015

The indoor pool, although lovely with fountains and multi color lights was FREEZING. It is the only feature at this hotel for kids, and it was so cold many Families there were upset! Room was nice, bed comfortable. Internet VERY GOOD!

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Darci, We would like to thank you for taking time out of your day to write your review. Our goal at The Best Western Inn & Suites At Muskogee is to have happy guest. We apologize for not meeting all your expectations. We only hope you give us a second chance to prove ourselves to you and your family. I have tried to reach you by phone with no luck. Please call the hotel. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"happy anniversary"

5
03/10/2015

It was our 15 year anniversary and my husband surprised me with a night out without the kids....it was great and relaxing. The only thing I regret is I didn't have time to go swimming...the breakfast was good. Everyone was very helpful and courteous at the hotel. Happy Anniversary..

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Jacob, From the staff and myself, Thank you. We value the feedback that you have provided. We are also happy to be part of a happy 15th Anniversary. We hope to see you again in the future. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"Business Trip in Fort Gibson"

5
01/10/2015

Great hotel! Still has the "new" smell! The front desk clerk...Joshua....was very friendly and accommodating. Great location. The décor is modern and the beds are very comfortable. I highly recommend.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
CSG0228, Thank you for taking time out of your day and doing the survey. We appreciate you staying with us and giving positive feedback. Hope to see you again soon. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"Outstanding New Hotel"

5
22/09/2015

This property has been open less than a year. The rooms are exceptionally nice and the staff is great. Very good breakfast as well. Set back from the main highway a bit, and with construction next door, it's a little tricky to find, but well worth the effort to find this hotel when you are in the area.

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Malcolmm896, Thank you for taking time out of your day to write this review. The staff and myself at Best Western Plus appreciate the feedback we receive from our guest. We are very happy you enjoyed it and hope to see you again in the future. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060

"Best In Muskogee"

5
22/09/2015

This is a new Hotel, very modern and very clean. The Staff was wonderful, helpful in every way. The Breakfast was really good, hot and cold items and bigger than I had seen before. If we ever find ourselves in Muskogee again, we will definitly stay here. Wonderfully friendly atmosphere with an amazing staff! Very Large rooms, Wonderful facility with gym, indoor pool! The staff really goes out of their way to make your stay feel like you are staying with family. Just above and beyond what I expected!! Recommend anyone and everyone!

Nanci J, General Manager at BEST WESTERN PLUS The Inn & Suites At Muskogee, responded to this review
Jason, Thank you for the positive feedback you gave. We always want our guest at Best Western Plus to feel like they are at home. We truly try our hardest to please each guest. Hope to see you again in the future. Nanci Johnson General Manager Best Western Plus The Inn & Suites At Muskogee (P)918-910-5060