Best Western Mulberry Hotel

Desk lamp was like having a fast strobe light. Toilet ran until manually stopped. Hard boiled eggs (cold) in shell and sausage only real protein options. Fruit juices were watered down. Not nearly comparable to other hotels. No place to hang clothing—no closet, no rod, no hooks.

Room had no working heater and the front desk was argumentative and had no concern.. it was a long cold night and way overpriced I'm very upset and writing bad reviews everywhere lol thank you for reading this review my bathroom was shoddy as well. Now I'm off to eat some mediocre food at the breakfast bar.

This hotel is filthy, smelly, and in disrepair. The fixtures are probably 30+ years old and they have no water treatment system so the whole place stinks like rotten eggs. Also the property is across the street from a giant landfill, so the smells hit you from all angles whether you're coming or going. Also, the staff is untrained and don't even know how to check you in or fix anything errors in your bill.

When I checked in I was told that I had TWO rooms reserved, when in fact I only reserved one. It was only me traveling solo for one night on the way to a conference. Clearly an issue with the Best Western booking system through their website. Manager said she will not cancel the second room and will charge me for one night for that room! Unbelievable - what hotel does that for a booking error on their website!! Had to call the main Best Western customer service number and open a complaint. Thank goodness I charged my reservation on my Amex. These people are horrible and the rooms are old and musty! Buyer beware! First time staying at a Best Western - never again!!!

Customer service was excellent, adequate supplies was in the room for our stay and rooms was vey clean. We were very pleased with the service at this hotel, the breakfast can be a little better with some more choices; but everything else was excellent. I will surely book my next stay there.

Very nice hotel. All by itself. If you want peace and quiet, here is your place. Staff is super nice. Rooms were comfy. Breakfast was good. Easy check in and out. Saff went out of the way to be helpful.

I traveled to the area for a quick trip and was glad that this was the recommended hotel. At check-in, I was greeted pleasantly and he kept me engaged while I checked in. The room was a good size and clean. The next morning, I was greeted by the morning front desk attendant while going to breakfast. There were a variety of offerings for breakfast. At check-out, the excellent customer service continued as I was thanked for my stay. I would definitely recommend this hotel if you are in the area.

My family and I had a very pleasant experience at this hotel from checking in to checking out staff was very friendly and willing to help with luggage and doors. My room was very clean I recommend this hotel 100%

Clean room, friendly staff. The property was exactly what we needed for a quick overnight business trip. We would definitely stay again. Excellent value. We appreciated being able to check in a little early.

Good stay. Easy and friendly check in. Clean room. Every thing was in working order. Close to Circle B Bar and the se7ven wetlands that is also called the loyce parker park. This is very confusing makes me wonder if we saw the wetlands. We drove all around the park. Basic breakfast and weak coffee.

Friendly staff, a smaller hotel so doesn't feel too crowded. Well kept and quite. This spot felt very home like and comfortable. There were times I had to stay alone while my partner was at work and I felt very safe.

Overall good experience. Location was ok,room was clean,staff was good. Breakfast was ok,could have had a bit more choices but was ok none the less. Hotel was nice an quiet. Not bad for a solo trip..would reccomend.

The staff is great, the owners are not. The wifi is spotty at best, and it is the cheapest cable package available. The owner gave me a dirty fork because she didn't want to unlock...yes, unlock the utensil in the dining room.

Awesome place, great service, anyone can enjoy, the cleanest , security, and comfort of this Hotel. personally i recommend this Hotel to anybody in need of a good resting and comfortable time! Come and enjoy.

Bathroom is the worst. There was just a small sink and not any place to put your toothbrush, shaving foam etc. Water is either too hot or not and if you run it hot, it is so hot that it can give you 3rd degree burns. Floors has no carpet and you have to walk around with shoes on. No smoking and pet policy is emphasized at the check in time, I dont have pets and I dont smoke, but their own room smells like old smoking room from some cheap hotel that got renovated. The smell still lingers. Very small TV which is not easy to watch from bed. Breakfast is hot but waffles and frozen sandwiches that you have to heat up in microwave. Far from amenities, its in an isolated location. Laundry guest room cant be accessed with your room key, you have to get separate key, and that too you have to sign it out and they write down your details in a piece of paper. Inside the laundry room 1 washer not working outta 2. when I questioned the guy why room key doesn't work, his answer was " It doesn't work like that", which was not helping at all.

The room was ok, but the TV reception was terrible. I couldn't stand it for more that about 5 min. I had to shut it off. The first morning there was not waffle mix and the yogurt machine did not work. The selection was very sparse. Checkout was a disaster. It took about 30 minutes. It's the first time I've ever had someone check my room before I could leave and the attendant couldn't print me a receipt showing a 0 balance.

The bathtub had mold. When we checked in the toilet paper had very little paper on it and appeared to be leftover from the previous guest. The bed was like sleeping on plywood. We asked for our room to be cleaned and the first day it wasn't touched and we had no clean towels, the next day we had clean towels but nothing was cleaned and the trash was overflowing.

Room was dirty. There was only a half roll of TP. Had to go ask for more. The sheets and towels had holes in them. They are still serving the old covid breakfast when everyone else has returned to normal. Pool is only open during daylight hours. Also the bed was awful.

The rooms were filthy. The floors were never swept and there was paper, coffee stripes and dead bugs on floors. The toilet did not flush and had to be repaired. The bed apparently had a tin frame because every time you moved in bed it sounded like tin cans rattling. The coffeemaker and yogurt machines were out of order. We will never stay at this hotel again.

The towels were thin, the toilet paper thinner. Breakfast was awful. We had to ask multiple times to get clean towels. There was trash on the bathroom floor. The first two days it was quiet enough at night but the last night it was very noisy with guests up and down the halls and doors banging.

This was one of the nicest hotels I've stayed at in a while. Clean, quiet, comfortable. Great staff. Would stay many times again. And I travel quite a bit. If you are looking at this hotel in the area you are traveling this is the place to stay.

When you rent a hotel you expect it to be clean. The outside garbage was overflowing for two day . The room was not the cleanest. The first three nights were fine but then it went down hill. The trash in parking lot was out of control.

We were in town for Safety training at Safety Solutions & Supply. We chose Best Western because of proximity to our training and because we have had good experiences at Best Western in the past. Everything was great. Thanks.

This motel is was not up to standard to other Best Western's I have stayed at. I am sure they will improve because the staff did try to fix the issues we had during our stay there. I feel that covid 19 and understaffing issues may have been the main reason for the problems.

I stay at this Best Western about 7 times a year. I appreciate that the parking lot is very well lit. The rooms are very clean. And there's plenty of towels in the bathroom. I'm surprised that there's not more lodging available in that area of the state.

Newly renovated but a dirty hotel. Guest rooms and bathroom unclean overall. Stains on pillows, old bed springs and noisy. Understaffed with only one person doing everything. This is not a typical Best Western hotel.

I like the breakfast included option and understand about the COVID restrictions, just wish there was a heads-up on this and maybe a rate reduction? I also got locked out of my room twice in 2 days. I think the lock is still broken on the door at the foot of the stairs on the west side of the building. There was a folded sign propping it open the entire weekend I was there...so much for security.

Lol. I should have spent the $227 to stay at Hampton inn. Musty, small beds, little bedding, cold!, Hot water ran out half way through first shower and the grab and go breakfast was still frozen! We grabbed and left so couldn't cook it. Won't stay here again!

We stayed here got a week while my husband worked nearby. My son and I came along and the room was adequate. The staff at the front desk was very friendly and helpful. The bagged breakfast got old after a couple days... but due to COVID we enjoyed it. The motel was clean. We sat in the pool area which was also very clean. Not a lot of extra frills but it is a good value for the money!

Nice outside and rooms but not cleane Room was not cleaned proper prior to stay. Beer caps on the floor, old fast food wrappers on floor and dust on everything. Microwave dirty, sink counter dirty and shower had a film on it. Window sills had dirt and debris. Sheets had stains on them as well, almost as of it had been dropped or dragged on the ground.

Several of us stayed at this hotel for a softball tournament nearby. All the rooms were set at 64 degrees and were damp and musty. Could not get rid of the moisture issue and it was 80 degrees outside. Sheets were stained.

I enjoyed my stay. The staff are some of the nicest people you would ever meet. The place was clean and neat and my room was as well. And also very quiet and comfy I totally recommend this place to anyone.

Visited the Bestwestern hotel with my husband and i had a wonderful stay and the staff was very pleasant. My husband was very impressed as well. I would recommend this hotel to anyone. Five star hotel.

This hotel was great. It was convenient, within a decent distance to my primary location and the staff was friendly. My friends and I chose this location for our “girls trip” and our break from reality. Complimentary breakfast is always a plus. I will revisit this location Again, soon.

Hotel staff and owner are very pleasant and kind. I was treated with amazing customer service. Anything I needed the staff did not hesitate to provide it to me. I will be returning to the hotel again!

The front desk staff was very pleasant & helpful! Our room was clean & the beds were comfortable. I love staying where continental breakfast is served...good assortment! If passing through, we would stay here again!

Though the price was right the hotel was terrible.It was musty smelling and moldy. They didnt have coffee the second day and ran out of breakfast. The rooms were not clean. We had 12 couples staying there and we all had problems with the rooms.

Hotel is old, stinks like mildew, but is well located. Service staff did a good job and breakfast was adequate. Rooms had old decor and most furniture was showing obvious signs of age and use. Take that with a grain of salt.

This place was a great place to stay great breakfast (was a hot breakfast waffle machine and they even had whipped topping for the waffles) and it was in driving distance to my function. It was a clean hotel with an elevator enjoyed

We loved everything about our stay!!! The staff were so sweet and helpful. The room was immaculate and the breakfast was delicious!!! The hot tub in our room was perfect, the bed was so comfortable and omg the big fluffy pillows were amazing

Never been so disappointed in a Best Western Hotel in our lives. Besides the room having a terrible odor, management was horrible. I believe the day manager was the owner's wife and she was rude, not even willing to work with us on trying to not have to pay for a day that we were leaving - we were only there to to hurricane activity and yes I know they had a policy, but this was extenuating circumstances and as I was talking she was over talking me - very very rude!!!! I also watched employees around her they were scared to death. One young employee told me she was so sorry the way I was treated. What's that tell you???? The day manager/owner's wife should not be in the position she holds. DO. NOT STAY HERE!!! I'm pretty sure if I had died in that room I still would've still had to pay!!!!!

Staff will argue with you at check in. The outdoor pool is so cold on a 90° day that we couldn't get in to swim. Breakfast is almost decent . Since there is a 200 character minimum and don't feel like giving this hotel any more of my time .......................................................................................................................................................................................

Great Service, location and parking available made a great experience. Breakfast with many choices and diets. Cleanliness of facility and guest rooms with main conveniences. Will definitely reserve a room again. Thank you.

The same breakfast menu offered each day. Over priced for season for area. Pool closed on 3rd day of stay; did not reopen; no discount. Hallway smelled. Elevator slow. Poor customer service on checkout.

I made the reservation with my husband in order to each year the JROTC State High School Competition is performed in George Jenkins High School (Lakeland). It was our first time in the area and we were looking for a place that not only was close to the school, but affordable and fullfill service standards. I have to say that Best Western Mulberry surpassed our expectations, they took care about my reservation note about my gluten free diet (I am Celiac), attentive staff, beautiful and clean brand new room. Thank you!!

I made a reservation for Sun N Fun approximately 2 months in advance. Due to a work conflict I had to change my reservation from Thursday - Sunday to Wednesday -- Saturday. I called the hotel directly to do this and asked if there would be a difference in price and was assured there would not be a difference in price. Unfortunately I did not write the person's name down. I checked out Saturday and was charged more than I was told I would be. I called to speak to someone at the hotel about it and they said since I changed my reservation the price went up. After further contact with this hotel I have found that they are very dishonest. I will never stay there again. My EAA group will be finding a new hotel for their block of hotel rooms also.

I have been working a construction project in the area for a year now, and I have stayed here for the entire duration. I checked in in March of 2018. I see the staff here more than my own family, The people at this facility have become family. They are friendly and are always available to help if you need it. I highly recommend staying here.

We stayed here on our way to be a Snowbird for a few weeks visiting family and friends in Florida. We also visited St. Augustine and the Botanical gardens in St. Petersburg. The accommodations were pleasing and the staff was very friendly and helpful.

We stayed 3 nights last week. Our room was clean, well equipped, and quiet. Breakfast offered was the usual items at similar hotels. However, the lady in charge of the breakfast area was very friendly and on top of everything. Her service to the guests was outstanding and all with a smile. She's an asset to BW. Thumbs up for this stay.

We have had several overnight stays here and have found the rooms clean and well-maintained The shower head is great, there's adequate hot water and there are plenty of good quality towels. The beds are no-frills but comfortable. The staff is friendly and pleasant. There is a large refrigerator, microwave, and coffee maker in each room. Complimentary hot breakfast is good with plenty of selection. The rooms are a bit small, and the closet is really small. The hotel is in an industrial area with Hwy. 60 and a train track out front, but the trains don't seem to run at night. The rates are more reasonable than the hotels over by I-4. A short drive N on 37 takes us to many restaurants. The nearby Mulberry Phosphate Museum is really interesting. For a two and a half star hotel, this is a nice place to stay and a good value.

This is the best place to stay in Mulberry, I work construction and I am on the road more then I am at home. The hotel staff at this location is the most friendly and helpful staff that I have met in many years of being on the road.

Overall very nice property as far as appearance and upkeep. Location is on a highway on the edge of Mulberry and Bartow and quiet industrial area. Not necessarily a negative but nothing is within walking distance but is a short drive away. Did experience TV issues but was resolved on both nights. WiFi quit working on second night because of part failure we were told. At breakfast on the second morning encountered black ants in service area; issue reported but not sure of outcome. The staff were very pleasant, helpful and caring; great customer service and attitude.

The staff was great. Very friendly and helpful. Would always take the time to help you out. Rooms were nice and clean and made up nicely every day. They have a really nice breakfast offering in the mornings. Have easy to access computer terminals and printers for use. Great hotel for business traveling.

Spent four nights here. The building is new and in very good condition. Some trucking in the area and could hear freight trains in the area. Breakfast was the same every morning. Enjoyed the biscuits and gravy. The enclosed pool area was nice. The rooms and building were mostly clean. One day they didn't do as well with my room. Noticed that my first floor room was humid with the AC running. Not sure about the other rooms. TV/satellite TV pictures were not clear or sharp. Found most of the staff to not be friendly or smiling. Abbey, who took care of the breakfast was friendly and smiled when she saw you. Not a touristy type of area. Would stay again, but try a room different than 116.

as expected a good clean small motel; reasonable rates; standard breakfast fare. clean rooms, Spanish speaking room attendant. English speaking front desk and breakfast attendant. The motel is on a busy highway between Vero Beach and Tampa in Mulberry Fl and 8-10 south of Lakeland and because of the reasonable room-rate was ideal for our camera club accommodations.

I received a confirmation email for 117. a week before I arrived. Charged 170. When I arrived. I would have canceled my reservation the week before if I was told it was going to increase when I arrive.

This was my 1st time @ this hotel. I was in town for 1 night, I enjoyed my stay. I was able to check in before 3:00pm, the Asst. Manager was friendly & check in was fast. The rooms appear to be upgraded. My room was on the 2nd floor (back) across from the elevator, the room was spacious, bed was very comfortable, having a microwave & fridge was a plus.

It was a little pricey for the area. Enjoyed the breakfast except for the day where they didn't have a drop of coffee. Room had a strange odor but seemed clean. Never got wifi to work. Limited parking the nights we were there

Hotel rooms and lobby were clean, staff was very friendly; comfortable beds, good breakfast, overall nice, quiet stay. Only negatives were the scanner on the side door didn't work, and the hallway needed vacuumed. All other areas were kept clean throughout our stay. We would definitely stay again.

Fix electronic access lock on west end so don't need to walk around to front after exiting,clean blackhair off the toilet seat back and bed spread, clean the floors and remove black socks on floor from previous guest. Ext to bed, pick up cigarette butts and empty cigarette packages around pool area, unclog bathtub drain, Fix room door locking handle so it will retract dead bolt when turning which is a fire violation if inspected, fix tv reception and make sure showtime channel works, this property needsmore than one luggage cart that the staff could not find on their property for us to use. So we needed to make multiple trips from our room and could not use the closer side entrance since couldnot unlock door to get back in as mentioned above. Spray huge ant farm at west end entrance that has the broken access panel mentioned above. Front desk did not offer any form of adjustment for these issues when checking out.

Nice clean feeling rooms for a decent price. Was staying in town for a race. Rooms felt clean. Beds were a little stiff, but that's more of my preference so thumbs up there. The morning breakfast was pretty good. The staff were nice too,

Its cheaper than surrounding larger hotels. For the price its not bad. On this stay the hot water was barely hot enough for a shower and the thermostat on the heat was broken so I couldn't change the temperature. The rooms are fairly clean.

DO NOT EVEN CONSIDER THIS PLACE!!!!!!!! Check in at 11:00 after 45 minutes driving around trying to find it was slower than a snail pace. I was afraid to touch the closet door for fear of it coming apart in my hand. The desk looked as though it had been wiped with masking tape and talcum powder. When turning down thee bed, some bottle cap from a lotion or something turned up. The mold in the shower was thick and hadn't been cleaned, upon closing the shower curtain, a used washcloth fell into the shower with me. I presented management with these problems and requested to cancel my return reservation and they refused. Thank God for Customer Service at BW!!!! If you are seriously considering a view of Hell, spend a night here.

The outside appearance and the renovated room seemed great until we walked into a dirty bathroom. The bed also was dirty. Luckily we only needed a place to stay for a night so my fiancé could race at the spartan race nearby

Rooms in disrepair and odor, broken closet door, malfunctioning climate control, breakfast so so. Presented to damaged room right away and was told they could not guarantee me a room because the others were reserved. I had a reservation too! Mine didn't matter??? Took 5 tries to get a room that was decent. Hope the owners can better maintain this facility. We were disappointed.

Not much around hotel. Was charged extra for 3rd person even though reservation was for 3, then an extra charge was added for a cot. Staff was friendly however. Breakfast was typical fare. Was weary of OJ. tasted off, odd since this is Florida. would think Orange juice would be good,

This is was by far the worst hotel I have ever stayed at. The room was dirty and the hotel itself is by a landfill so it smells awful when you step outside. The breakfast was awful and the staff AWFUL.

This is a very basic hotel on the outskirts of Lakeland, FL. I was not expecting much based on the location and found it to be unexpectedly clean. The staff that I interacted with at the front counter were very friendly and helpful.

Rooms were nice and accomodating. Beds and pillows were comfortable. Employees were very nice and accomodating. Check in and check out went well. Front desk personnel were very nice to deal with. No complaints here.

Very comfortable for my purpose. Late night check in with the option of late morning check out. Gracious hosts. I was stressed and they made me comfortable during a weak moment in my life. Would stay again.

room rate too high. The air conditioner smells like mold and is very noisy. I had to be put in another room because the air conditioner didn't work. The need room was hot when I walked in. I was put at the very and of the last room both times.

I stayed in a Best Western in Alabama is few month ago and thought it was great. So when I had to make an unexpected trip to Florida I booked a room in Mulberry. Boy was that a mistake. They fail to clean my room after my first night, breakfast was hit and miss, the ice machine was broken and the pool was closed. When I asked why my room wasn't cleaned, The front desk said the cleaning lady couldn't get in. So I let it go until the next day when I saw the cleaning lady and asked her to be sure and clean my room because it hadn't been the following day. She stated that her card key would not work on my door so she reported it to the front desk. They told her not to worry about it. This is just one example of the terrible service I received. They need to clean house and hire a completely new staff (two different day staffs were there during my ordeal.

My wife and I have stayed at this hotel several times in the past and we've always had a very positive experience. But apparently, since our last visit, there has been a change in ownership, and/or management, because now their customer service (or lack thereof) "SUCKS"!!! When people from other countries take over, apparently they haven't been taught basic customer service skills along with a little something in the USA that we call "manners"!!!! The hotel is nice, the price is reasonable, the rooms are comfortable and clean; but without customer service, all that means nothing! We were treated like an inconvenience instead of customers. They have cut back on supplies and service; (ex. minimal towels in the room), we stayed for 3 days and NOT ONCE was our room cleaned. Space won't allow me to go into ALL the details, but I will simply summarize by saying we will "NEVER" stay at this hotel again!

The accommodations were very adequate. The breakfast was free. The coffee although always available, was weak..Juices (orange/apple) were extremely watered down, eggs dry lumpy and hard. The fruit was good and fresh.

Unfriendly front desk staff, stained towels, super low-pressure water, no bagged breakfast for early checkout, I would not recommend this hotel to anyone. I stayed at this hotel for business for one night which I had to leave early in the morning. There was no one at the front desk and no bagged breakfast as I was told it would be available. I could not stay until 6 AM for breakfast because of my work, so I can not say what the quality of their breakfast was. I would guess not good judging from the other issues I encountered.

I had no problems here at this hotel. The rooms were really nice for such a desolate city. The breakfast was good and the staff were very friendly. They have a nice fitness center that allowed for a full workout, and a pool to cool off in. Great place to spend a couple days.

Great service nice hotel service was great will stay over again . Hotel is clean and staff is very friendly. Location is good right on the Main Street. If I have to come again will stay over again thank you

The staff were really friendly and they made me feel welcomed. Rooms were clean and the pool was awesome. I will be staying here again in the future and I will recommend this place to family and friends.

I checked in. walked into my room and there were roaches just chillin on the night stand next to the alarm clock! I grabbed my kids and our stuff and ran out of there. they acted like I was lying at first until a housekeeper confirmed what I saw they offered me another room but I said hell no I don't want to stay at all. they should've offered another location but they didn't so that's very unprofessional. when I left I noticed the roaches in the parking lot and sidewalk going into the side door. very nasty!

My family stayed at this hotel for a few nights and we were displeased with just about everything. From the cheap, old breakfast food that is offered to the completely unhelpful staff. In particular, the random workers that live in the hotel and seem to run it like they are the owners. Very nosy and flat out rude. Wouldn't recommend for a quiet, family stay to anyone and will not ever stay at a best western again because of my stay here in mulberry.

The service was excellent and area was great food great and service was excellent I would recommend this to anyone the pool area was excellent and the vending machines were great I would stay there again staff was awesome

excellent family atmosphere for traveling softball families. Very accommodating for crazy softball schedules. Friendly staff and well managed facility. Nice to have a quick breakfast, included with your stay. Kids enjoyed the opportunity to cool off in the pool in between games.

I have a very good experience in this hotel. I need a room away from family and want a good sleep. Very quite place. No disturbance. Woke up very fresh in morning. Had a good breakfast. I recommend this hotel for family for business stay.

When we had issues finding a hotel our family called this hotel and they were great to work with! They held a room for us, and the staff was so friendly and helpful. The rooms were some of the nicest rooms I have ever stayed in and VERY Clean!! Prices were the best we found in the area!!!

We were in town unexpectedly due to a death, had not made a reservation anywhere, but were tired and ready to go to bed. This hotel was recommended and was close to where we needed to be the next morning. The Desk Staff was very pleasant and accommodating. We felt fresh and rejuvenated after a nice nights sleep and morning shower. Unfortunately, we were running late and unable to partake in the breakfast, but did enjoy the coffee in the room. It is not a brand new ultra expensive high rise, but it was comfortable, safe and relaxing. When in Mulberry, I would recommend staying at this hotel.

Perfect hotel for Route 60 rest stop. Staff is kind. Pool was lax in hours which benefitted us. Traveled with children. Rooms were clean. Free breakfast with nice selection. Good parking. Quiet. Convient location.

Our high school JROTC Drill team stays here every year when competing in the State Drill Competition in nearby Lakeland. Nicer since becoming a Best Western property with the accompanying upgrades. For the last 2-3 years, Kaur and Michelle have had everything ready when we arrived - duplicate keys for 20+ rooms, early check in with all the rooms ready upon arrival, they let us use their breakfast room for our pizza dinners and accommodate all the traveling parents and instructors with the many requests that come with them. We wouldn't stay anywhere else. Thanks for another great trip and great memories again for the cadets.

Clean and friendly, good breakfast variety! Did not use the pool, because we didn't have time, but checked it out and looked clean. Close to Christine Softball Complex. WiFi worked better than most hotels.

try to get registeration on internet but would not let me so i told the person when i checked in and she said she couldnt help me ..it was very clean not enough blanket since we like our room cool. the hot breakfast was cold didnt think nothing of it the first day but the whole 3 days it was cold

I spend only one night at this Hotel with my two boys! Once we get there they ask me to pay a $100 deposit with the promise that they were going to return it in the next 24 Hours! But that never happens! I call to the Hotel 5 times in 5 days! Almost 2 weeks later they returned the money but they took $15! I call to the Hotel to ask why and they inform me that they charge me that money because one of the towels was too dirty "Of course I have two 8 years boys" this is ridiculous! si next time you go to this Hotel bring your own towels or you ar going to be charge!! Too much!!

Nice stay, quite, safe, close to a lot of restaurants, comfy beds, nice staff.... Down side the tub was dirty and had little hairs from what seems like someone had shaved. But I just went out and bought some cleaning products under $10 and cleaned it myself, spread the bed down with Lysol and a glad plug in!! Was not a fan of the breakfast. But other then that everything was fine.

I stayed at this property for 6 weeks while working in the area. The service and staff were great. I will be using this establishment in the future. I had two coworkers with me and we were all extremely satisfied.

everything good, Miss Kaur is a very good lady and manger and the house keeper are very good over all this is a very good place to stay I was very happy to stay here so if u looking for a nice place to stay come here and u will be happy.

We found the staff very helpful and friendly at this clean hotel. We have been traveling throughout Florida and the beds here were the most comfortable so far. The property is clean and well-maintained. The free breakfast had plenty of options and staff checked the area while we were eating to ensure adequate supplies.

They are always nice and helpful at this location. The beds are awesome love the beds very comfy!! The intranet is always working and quick. We don't always use the pool, but it is nice as well. We stayed one time while they we're renovating and it was still nice and quite. Will continue to stay at this location as long as it is there. This is also a good location still close to Tampa/St. Pete area takes an hour to get to them and shopping is along the way in Brandon. Lithia Springs is along the way as well. Nice natural spring park. They have a Wal-Mart headed towards Lakeland on 37 about 6 miles from the hotel and restaurants..

This stay was doomed from the beginning of the check-in process . I reserved a room for 4 adults, when I get to the hotel Michelle the front desk attendant charged me $10 extra per person per day. When I questioned why she could not tell me or advise how to prevent this in the future. So much for being honest!! We were given our room number 203. We were going to go to dinner after we placed our things in the room. We soon found out that was not going to be the case. The room door would not lock unless you were in it. It was getting late and decided to skip dinner. We got ready for bed and pulled back the sheets and there was a roach on the pillow. I took a piece of paper off the night stand caught the bug and killed it in the paper. I immediately took it to the front desk to show them. The girl that checked me in Michelle took the paper and said "Oh, you found a bug?" like it happens all the time. On her way out the door for the night she told the other clerk to discount our room. I got up the next day to eat at the "complementary continental breakfast", they stated they had several options, Fresh waffles, cereal, oatmeal, and assorted toast, bagels, and a few bite size cinnamon rolls. Sounded good to me until I hit the dining room. (Breakfast started at 7am and ended at 10:30am.) I arrived to the empty dining room at 9 am, there was no waffle batter, no milk for the cereal, and the oatmeal was cooked till it was dried hard on the steam warmer. I went to Michelle at the desk and informed her she once again stated she was sorry. I waited in the dining room for 30 min and still no batter for the waffles and no milk for cereal. At this time I had to go back to the room to get ready for check out. We were in town for a funeral and there were 4 people to get ready. Getting back to the room I realized that there were only 3 towels. So once again I had to hunt someone down for more. Upon check out I all of these issues to the manager on duty the only thing they could say was sorry. Then she wanted to show me a break down on my bill. I reserved my room online as a Best Western member receiving the discounted rate of $89.99 per night from $99.99. She tried to convince me that my rate was discounted as a favor to me because of my issues. She stated they know they have roaches in the room and there was a bug guy there to take care of the issue. They know they have a problem and have had complaints in the past. The lock locks when you are in there so you are safe inside the room. They do not make fresh batter for the waffle maker they use it over and over till it is all gone and instead of checking to see if it is out they wait till someone complains or informs that something is missing. They are suppose to give extra towels but since it was late the night before she forgot to give towels even though she remembered to charge me extra. She gets points for that GO MICHELLE!!! All in all a bad stay. I have stayed here before 5 times and so has our family and did not have these problems. This place is slipping and Michelle is not helping. I contacted Best Western they said they would have to owner call me but I do not think they care they already have my money.

I would Highley reccomend this hotet to who ever is in the area very clean great breakfast ,24 Hour coffee is there for eveyrbody all day and night .Fitness center very nice and the Pool area is very clean they have outside shower to rinse off and pool towels available at pool side a awesome place to stay.

I am very impressed. The staff was so helpful, friendly and the service was amazing. The rooms were clean and pretty and comfortable. Great amenities! Good breakfast. I will return any time I am in polk

Just as the title says, one should never judge a book by its cover. Let me explain. I was in town on business, and decided to stay at the best western here since that is the norm for all of my business trips that I take. Being that the hotel is in Mulberry, Fl, which looks a lot like Mayberry if you ask me, I had a lot of preconceived notions about it. Will this place be clean? Will the staff have all their teeth etc. I get to the hotel, which is decent looking on the outside, it's nothing like the Taj Mahal or something, but nice. I walk inside and I was greeted by a nice young lady name Michelle. She greeted me, and already knew who I was! Perhaps because I'd made the reservation over the phone with her prior to my visit. She was very polite and knowledgeable. The check-in was quick and painless, despite me asking her a million questions. I received my room key, found my room and settled in. The rooms were nice, I got a single bed and I was surprised at how comfortable the bed was. There's free WiFi, which is always good. I'd had a long day so I took a shower before bed, and I needed more towels and a toothbrush, which I could not find my own. Went to the front and Michelle was more than happy to give me more towels and a travel size toothbrush. All in all, the stay started off very very well. When it was time for me to leave, I asked for the express check out, so I could get on the road faster, I received the receipt under my door, and I didn't even have to go to the front to hand in my key! I still went to the front anyway to thank Michelle, but I guess the change over happened while I was asleep. So, for a Best Western, in a small town such as Mulberry, FL, I was amazed at the service I'd received. When you come to this hotel, I'm sure you'll enjoy your stay, especially if you get to see Michelle. I look Forward to my next trip down here.

I love my stay here. It was clean, the beds were so soft, towels were big and soft and the breakfast was great and the staff members were great too. I will definitely stay here again. I recommend this place to everyone.

My Dad passed away the end of June 2016. My husband and I were here for 2 & 1/2 weeks. This is one of the WORST Best Western hotels we have ever stayed at. The only thing that stopped us from going else where was we had so much stuff to move if we had. The swimming pool was nasty, large alge spots in it. The water was low, it didn't even cover the 1st step. The liner what ever it was made of was coming off in several places. Their breakfast wasn't much. Some of the other guest where painters they had been staying there for months. Felicia the girl who did breadfast was setting it up 30 minutes early so the working guess could eat before going out in the heat ever morning. The manager told her to STOP doing it. My husband and I went out & bought a 5 cup coffee maker, coffee & filters. Hotels coffee maker was a single cup at a time instant coffeemaker (yuck). The water tasted bad I would get ice and let it melt since they filtered the water for the ice machine. We were up early one morning 3am, not long after we got up the power went out. We were in the dark 3 1/2 hours growing tired of we went out. I was told my hotel employee power wasn't on until 7:30 am. While it was out I walked down the hall a couple of times. At the main entrance the exit sign above the doors didn't work, some of the emergency lights were going out, they got dimmer & dimmer. Debra, one of the household staff was great, ask her for something you got it. Or at the end of the day it was done. We didn't expect to have to stay as long as we did. They had no guest laundry. That was a big pain in the butt, we had to go to a local laundromat. That cost $$$, plus one of the washers ripped us off. Would we stay here again? Not if we don't have to.

If The pool was clean, this place would be 5 stars. The front desk staff were very kind. The place was quiet. I love that. Clean rooms. Wish they had eggs and some turkey sausages in the am but all in all I was happy with the visit. And I will be using this place again soon.

This is a very nice hotel in a small town. Very clean, new and up to date. The staff was very friendly, the place was clean and orderly. I'd stay here again without hesitation. Not much to do or eat in Mulberry, but take a 15 minute ride down the road to Lakeland and you can find anything and everything that you want!

The manager and the staff were cordial. The rooms and grounds are clean and fresh. It has parking for big trucks. The WiFi and printer are efficient. Everything is excellent. The bathrooms were extremely clean and the towels were fluffy.

The hotel was very clean and the staff was very helpful and polite. There were no restaurants close to the hotel but it only took 10 to drive to very nice restaurants. The pool was covered by a screen to keep bugs out but still allowed the sun in for tanning.

Clean room but extremely small. Barely any room to walk. Had to have my room changed when I arrived as I reserved a room with a fridge. No laundry facility. Assuming there are people living there? Weed smoke in back stair well. Cost me $106 for the night. Breakfast cook showed up late so front desk was scurrying to accommodate. Came for a softball tournament in Bartow. May try to find a different place next time. Nothing close as far as restaurants.

We stayed here while visiting Legoland in late March. I was very pleased with the entire stay. Everything was very clean, including the hallways, lobby, and guest bathrooms. Upon walking into our room my son said it was nicer than our house : ) Very spacious room but there were only 2 of us. The front desk clerk, Verenice, was extemely helpful when I couldn't print out tickets to a Medieval Times show I booked for the night. She admitted she wasn't too familiar with the lobby guest printer, but told me to forward my email tickets to her personal email and she printed them for me. Without then, we wouldn't have been able to get in. They have one of the biggest breakfast rooms with plenty of tables unlike most hotels that only have 4-5 tables. Breakfast left us full well into the afternoon. Overall a great experience and would stay again.

Let me tell you, for the price and area you can't get better rooms or service. My family stayed four night because nothing else was available. In Lakeland we normally stay at the Omni. So we expect a quality room. Most stuff had been updated here and was clean. The staff was friendly and ready to help with anything you needed. Rooms were comfortable could have been larger but we aren't talking a suite so. But I would stay again if I needed somewhere kinda off the beaten path. The only negatives I really found was breakfast lacked luster but most do. And rooms aren't really large enough for four people. This rating is based off similar priced rooms in winter haven, Lakeland, mulberry, bartow. Great place to stay to visit legoland Comfort 5 Clean 5+ they clean lobby constantly and restrooms Value 5+ I went to another hotel in Lakeland and payed almost twice the price for a suite And I told corporate I would never stay in the chain even if they gave me a free night. Well they tried and I respectfully declined

This facility had everything you might need for a quick stopover. Check-in/check-out was easy, the room was clean, the bedding comfortable and the there were the conveniences that we have come to expect when traveling. It was a little more out-of-the-way than I expected, even following the GPS instructions from Orlando, but it was nice to be on SR-60 to continue going westward from there. As others have said, there are no places to eat within walking distance, but there are a multitude of choices if you are willing to drive a few minutes. A huge PLUS for us was the good-sized pillows on the bed. Many of the Best Western hotels have gone to the trendy little square pillows - great for decorating, not great for sleeping. Another plus was the great shower pressure. Bedding and linen were good, not spectacular. This hotel could use some updating, but adequate overall. The door seemed a little loose, the elevator creaked more than I'd like, and the walls were thin enough for me to hear the television next door. That hasn't happened in awhile! The hotel has a pool that is enclosed and screened in with easy access from the indoors. During our stay we heard a lot of running up and down the hallways. Someone else must have noted it too, as a staff member addressed the problem before bedtime. Breakfast was adequate. It ran from 6-10 am, but at 6:30 when my husband went to get us a coffee, it looked like nothing was ready. An hour later, breakfast items were available (yogurt, boiled eggs, bagels, mini muffins, breads, waffles, fresh whole fruit, coffee and juice. The lineup for the waffle maker was never-ending, an obvious popular item. We loved that the entire hotel is non-smoking (also no pets). Staff members were caring and attentive, and that will leave you with a positive feeling of the place.

This experience exceeded my expectation with the exception of the parents in the hall did not control their children running the halls and slamming doors. This is not the hotels problem. The room was incredible with a jacuzzi in the room and fluffy towels. I highly recommend this hotel. I went to the Sebring race and this was mid way and perfect commuting.

The facility was clean, quiet and convenient. easy to get to free breakfast was great main road and easy to get to large king size bed and plenty of room we were using this as a stopping point to go to the Plant City annual Florida Strawberry festival. would recommend and plan on staying again next year!

The front desk staff is helpful and caring. The rooms were very clean and well maintained as was the building itself. The rooms were quiet and the beds were comfortable. I highly recommend this hotel on your journey through Florida.

I always stay at a Best Western when on trips for business 4 - 6 x's a month.This place was HORRIBLE! A used washcloth in the shower along with clumps of hair everywhere in tub. Sink, toilet and floor along with the rest of the room did not look clean. Guy in room next door left door open and was open for business all night. For breakfast there was a make your own waffle. That's it. Talked to staff about all of above; Didn't seem to care and offered a 10% discount! The price was ridiculous for this caliber of hotel.

We were riding motorcycles and were caught in a rain storm. The desk clerk allowed us to park our bikes under the covered entry to keep the bikes dry. That was very nice as a wet seat is not very comfortable. The room was clean and well equipped. The location was next to a furniture warehouse. Not much to look at outside. Not much to do when it's raining but the room was very comfortable.

Hotel is overpriced for the area it is in. It is literally in the middle of nowhere. For a hundred dollars a night it should at least have a hot tub which it doesnt. I will say it does have a Very good fitness facility compared to some more expensive hotels ive stayed at. Staff is really friendly.

Very pleased with the room and the staff. We had come to Florida for a funeral and the location worked very well with our plans. We would have preferred a room on the first floor closer to the lobby especially since the hotel was nearly emply, however it was a beautiful room with very nice amenities. We would stay there again.

Although hotel is in secluded area it looks like a nice place to stay from outside but inside tells a opposite story and is not worth the stay. Hotel was recently remodeled but was poorly done and not worth the price.

We arrived at 3:30 after traveling since 2:30 in the morning and were told the rooms were not ready. The hotel was empty! Finally able to get our two rooms. One room had no phone that worked, and a large saturated wet spot on the carpet, the other room had no shower curtain. The beds were comfortable and overall room clean. Musty smelling when we first arrived but once air condition was on the smell went away. The hotel was newly renovated, breakfast was light continental breakfast (toast, bagels, danish, coffee and juice). Eggs were hard boiled. Staff was nice - offered to move us to another room which we declined. Staff brought extra towels to both rooms and shower curtain to our room. Interesting stay - GPS/google maps does not recognize this hotel as a Best Western - listed as Mulberry Hotel and Suites. Giving hotel average rating only because of newly renovated and comfy beds.

I was so disappointed in the quality of the room and accommodations provided at the Mulberry Inn. I had booked a room so my sister and her family could be comfortable in their own space as she traveled from out of town and we could be close in proximity for the Thanksgiving weekend. They arrived late on Wednesday and went straight to the hotel and to bed. In the morning to everyone's dismay there was no HOT water to take a shower, pipes were exposed and the ceiling tiles were not even put in. Mind you, this was a renovated room. They were suppose to stay three nights. They changed rooms, same thing. Hugh dispute with the owner over all of it. I am sparing the details. He would not refund the money as he already ran the credit card. Long story short I live in Mulberry and will never recommend this hotel again. It needs a serious reconstruction process from the floor to the management. Very disappointed!!

Bestwestern soon to be. Maryann front desk clerk. Ready to greet you as you come in the front door. Remodeling in progress, new rooms available. This location offer Internet. pool. Breakfast. I thank the staff behind the scenes who make it possible to have a clean room. Will return again.

We've stayed at this hotel several times since we have nearby relatives. The personnel were very friendly, and our rooms were always "ready"--no problem at all with our reservations, ever. There is ample parking. The rooms themselves were often good and clean, but our most recent stay, the room was not very clean, and we had a leak in a pipe that "wet" the carpet. The breakfasts are dismal--donuts from the grocery store, and the hotel personnel were eating them, leaving few for the customers. Maybe it has changed since our last stay? If you DO stay there, call ahead and voice these concerns--maybe things CAN change for the better.

This hotel is over priced u can stay in better one for the price.pool chairs dirty old worn out.outside property not maintained on up keep breakfast is I joke.seams now day cheap hotels are crappy and so are overpriced ones

Well, last year I wrote a fairly good review of this hotel. However this year I have to say it is truly a hotel impossible. We thought they might have upgraded since our last visit. But looks like they've done nothing to spruce up the place. Dirty just plain dirty. Shower curtain ripped and ready to fall. Our friends had NO shower curtain. Mold-- really lousy breakfast offering. I don't think I need to say any more. Drive a few miles and spend a few extra bucks--