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Best Western Plus Hotel Tree House, Mount Shasta

4.5/5  - basé sur 1121 notations.
111 Morgan Way, 96067-2557, Mount Shasta, United States - See map

The Best Western Plus Tree House is nestled at the gateway to Mt. Shasta, welcoming guests to this spectacular mountain resort area, which is surrounded by natural beauty, plenty of recreational activities and a stunning view of Mt. Shasta. The 14,161 foot face of Mt. Shasta does impress, as will the Shasta Trinity National Forest it is set in. We are located in northern California, one hour north of Redding and one hour south of the Oregon border. It is within an easy drive of San Francisco, Sacramento and Portland for a weekend getaway or vacation in any season. Mt. Shasta offers many activities for travelers looking to escape the hectic pace of daily life. Find yourself exploring through downtown shops, museums and art galleries. Visitors and locals alike pursue a limitless array of experiences here. It is the perfect place to get just enough snow for prime skiing conditions. the summer brings fishing, boating, mountain climbing and golfing. We offer a variety of rooms to fit everyone's needs, from large standard rooms to our two room suites, each well-appointed and features all the extras that make a difference while traveling including DirecTV with HBO® and high-speed Internet access. Coffee makers, microwaves and refrigerators are in every room for your convenience. Guests of our hotel will enjoy a fine list of standard amenities including an indoor pool and spa, a fitness center and guest laundry. Off the lobby is our full service restaurant and lounge. The Tree House Restaurant serves breakfast and dinner daily. Cooper’s Bar & Grill offers lunch and dinner, and the happiest happy hour daily from 3 p. m. to 6 p. m. Brunch is every Saturday and Sunday. We offer premium cocktails, craft beers and a complete wine list. Live entertainment every Friday. Come visit beautiful Mt. Shasta and book your room with us today.

Best Western Plus

Hotel Tree House

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1122 guest reviews
NOTE ISSUED
Excellent
606
Very Good
359
Average
104
Poor
36
Terrible
17
REFER TO NOTICE
Business Business
85
Couples Couples
410
Family Family
433
Friends getaway Friends getaway
72
Solo travel Solo travel
67
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very cozy and nice A+"

5
12/07/2018

We were very impressed with the hotel, the service, the restaurant was good, the bar was cute. It's simple but a great location, have to give an extra shout out to Mallory who went the extra mile for us when we were checking in.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello Kayla G ~ We are so happy to hear you had and A+ stay with us. All of us here at the Tree House appreciate your business, and value your feedback. We cannot wait to welcome you back. Safe Travels, Marci

"Great Jumping Off Point for the Mt. Shasta area"

4
09/07/2018

The room was nice, the food was good. The front desk staff were very helpful in suggesting hikes for me. There were even kind enough to let my look at the local hiking guide and make copies of the hikes I wished to do. I will be happy to visit them again.

Marci W, Manager at Best Western Plus Tree House, responded to this review
Dear Steven C ~ We really appreciate your business, and are happy to help! It is always our desire to provide a great room with exceptional service. Please come back and see us again soon. Kindly, Marci

"I wouldn't stay anywhere else!"

5
02/07/2018

On a road trip, and coming down from Portland, we decided to make a stop in Shasta. We are so glad we did! Booked a room here and chose the two room king suite. Little did I know that it was the Cedar Sweet and not only were there two rooms but a small kitchen as well. Very friendly greeting when I walked. The woman who helped me was excited that it was our first time to Shasta and the Tree House. She explained a little about the hotel, and the surrounding area. The room was on the third floor, and though it was on the highway side, the room faced Mt. Shasta and the view is great!!! Nice comfy beds, large bathroom with vanity outside, and a functional kitchenette. I decided I'm not leaving! Some may think it needs an updating, but I think it's fine just the way it is! The hotel is dog friendly, and Cako just made herself at home. As a guest, you get a discount on breakfast and I got ours to go. Normally we are on the road but we stayed until checkout. Again, the view is just serene and calming. It's beautiful in the evening light as well! Cako Approves!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear heuster3 and Cako ~ We are so happy to hear you found us, and enjoyed your stay! Your comfort and satisfaction is our #1 priority. We are looking forward to your next visit to Mt. Shasta. Kindly, Marci

"Our favorite mountain stay"

5
27/06/2018

We spend a night in this hotel every year either on our way to Washington state or back home to Arizona. The staff is great. Very welcoming and helpful. Coopers bar is a great little nook for drinks and food. Kaylen the bartender/hostess is terrific. So cute and friendly. The food is really good. On this visit I had the butternut squash ravioli with brown butter sauce with pine nuts, hubby had the French dip special. He said it was the best ever. Such a convenience to be able to have good drinks and food without driving. The rooms are very comfortable and surprisingly quiet. The views of Mt Shasta from the room are beautiful. On this visit we stayed in room 103 on the ground floor. We were able to sit outside our room on a small front patio. Great for drinks with great views of the mountain This town is very scenic. Many good shops and restaurants. Many are within walking distance of BW. It is worth the stop. One caution!!!!! There is road construction on Hwy 5 near the exits to town. Back ups are common but the hassle is worth the stay

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Fifi4facts ~ WOW! What a wonderful review, we truly appreciate your business and your comments. You have made our day, as it is always our desire to provide you with an exceptional experience. We look forward to welcoming you back again next year, hopefully with no road construction on 1-5. Sincerely, Marci

"Panoramic Mount Shasta Hotel"

5
27/06/2018

On our way to Eugene Oregon, we stayed overnight in Mount Shasta. I love the rustic feel of the hotel surrounded by trees and a and panoramic view of Mount Shasta. Clean, comfortable and spacious room with spectacular view. Very welcoming and personable staff.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello Informed12 ~ All of us here at the Tree House are so happy to hear you enjoyed your stay with us. Please come back and see us again soon! Kindly, Marci and the Tree House Team

"Great Location"

3
25/06/2018

This hotel has great views of Mount Shasta. Our room was very small and the air conditioning was very hard to control. The food at the bar was mediocre. We had the chili dogs and they had way too much chili powder and was not very tasty. We probably won't stay here again.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello lovetotrael969 ~ Your honest review of your stay with us is much appreciated. We value our guests feedback, and use it for future improvements. Feel free to contact me directly if there is anything I can do to change your mind about staying with us again. Kind Regards, Marci

"Great for Pets, NIce Views, and All Around a Good Choice"

5
19/06/2018

Wow! We stayed 3 nights with our dog and were very happy. Rooms are comfortable and well insulated from noise. We paid extra for view room ($40 a night) and it was well worth it. We had take-out dinner one night and breakfasts on the balcony. Was fun to see how Mt. Shasta changes. This was first time we had traveled with our dog and it worked out well - lots of yard areas and even pet waste bags provided. Close to grocery store (across street) and restaurants. Didn't try the on-site restaurant. Did use the hot tub - felt great after a day of hiking. Only issue in room was air flow - we left open the balcony doors a lot to cool room, but there was no cross-flow air (so we opened the windows in hallway). And, the light switch was crooked in the bathroom. The parking lot was full every night. Will be back.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello babygame, We are so happy to hear you enjoyed your stay with us, and we will be able to welcome you back! Thank you for your detailed review, and you have made our friendly staff smile, as it is your comfort and satisfaction we are all working for. Safe Travels, Marci

"Room and Location is great - just operations / management can be spotty"

3
18/06/2018

My experience started off very well here - checkin was smooth. 5-star treatment. Lovely lady at check-in. Then it went downhill ending with a sour taste on checkout. Day 2 had no room cleanup. Day 3 had 2 issues. 1. At the restaurant, I got separated from my group. I had to sit later, but got service and finished. My friends table at the restaurant still had no food as I was exiting. My dish was not perfect either. The crab cake benedict had little or no crab, but manager did adjust on cost. Issue 2: Requested and got late checkout. However amnesia set in on checkout day. Manager made me feel all bad and threatening to charge for late checkout, while employee had to do CYA on what he promised. So overall a lovely property. But service needs to be bit more consistent. Friday's team did 5 star service, while the Sunday team left me with 1-star impression. BTW, walls are reasonable padded but you can hear steps from floor above u.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear SVtravel4swork ~ Please accept my sincere apologies for the issues you encountered during your stay with us. I can assure you your feedback is very important to us, after all, your satisfaction is what we are all working for! Thank you for your time and we hope to provide you with an exceptional stay next time. Kindly, Marci

"Great location!"

4
13/06/2018

We selected this hotel for our Memorial Day Weekend trip to Mount Shasta because of its location; it is right off of I-5, with lots of gas stations nearby, a grocery store right across the street that is open early and late, and a couple of coffee shops within walking distance. It is also a great central hub for exploring Castle Crags State Park to the south, the waterfalls to the east, the buttes to the north, and Castle Lake to the west. The room we stayed in faced the highway so it was a little noisy, but the nice air conditioning unit/fan was able to cover up most of that noise. If you're a particularly light sleeper, I'd suggest getting a room that doesn't face the highway. We were on the lower floor, and you can park right outside your room, which is convenient if you have a lot of gear. An upstairs room is only accessible from the inside of the hotel, which would have been a bit more private. It was very convenient to have a microwave and fridge in the room to store leftovers and cool our water bottles. The shower temperature and pressure were pretty good, too. My only qualms are that I wish the bed and pillows had been a bit more comfortable (they were a bit too soft for my liking), and I wish the price had been a little lower. All in all, though, the hotel was great for its purpose and I would consider staying there again if I were in the area.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello via_the_bee ~ We wish to thank you for selecting to stay at our property. All of us here at the Tree House truly appreciate your business, and value your feedback. We are delighted that your stay with the Best Western Plus Tree House was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Kindly, Marci

"A GREAT spot to dine!"

5
12/06/2018

Our room had a gorgeous view of Mt Shasta! The queen sized bed was super comfy and besides being clean and having two sinks, all the regular amenities, the room was quiet! We stayed on the ground floor and could park directly outside our room,so easy to load and unload. This Best Western has a nice indoor pool and hot tub, an exercise room and a bar and grill on site. We decided to try their second on-site restaurant and were very impressed with the place. It had a great view of the mountain and great food too! Service was lovely and we weren't rushed. I ordered the salmon and it was so yummy!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello gtsheeks ~ Thank you for giving us a perfect rating! I am especially happy to hear you got to enjoy all the amenities of our hotel and restaurant. Looking forward to welcoming you back again soon! Safe Travels, Marci

"BW Tree House"

5
11/06/2018

This is a great place to stay if you are in the area The staff are friendly, attentive and very helpful. The rooms are clean, and the beds are comfortable. We had drinks in the lounge and dinner at the restaurant, the servers were extremely attentive, making sure that we had everything that we needed.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello jcb52018 ~ We thank you very much for staying with us, and for your great review! Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Please come back and see us again soon! Kindly, Marci

"Nice Hotel"

5
04/06/2018

We spent one night here and it was good. Room was spacious and clean. The staff at the restaurant and front desk are really nice people. The beds are comfortable and I slept well. The food in the restaurant was great. I would stay here again next time!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello Mark D ~ I thank you very much for staying with us, and for your nice review. We are looking forward to your next visit. Safe Travels, Marci

"Beautiful hotel"

5
02/06/2018

Very nice and clean hotel. They also updated our room. We loved our stay. Restaurants and Spa area was very nice. I would definitely recommend this place. I would love to stay here again. Thank you for the wonderful stay.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear PayalGrewal ~ Thank you so much for your wonderful review. We are delighted that your stay with the Best Western Plus Tree House was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Kindly, Marci

"It's all about the view!"

4
01/06/2018

We pulled into the parking lot and we were pleasantly surprised that the restaurant on the side had a couple of guys playing a Pink Floyd song, very nice! Our room was ready and we went up the flight of stairs with our suitcases. There is no elevator. It was a nice rustic room that came with a fridge, microwave and a single cup coffeemaker. The bedspread was showing signs of wear but overall the room was clean and comfortable. Housekeeping was super friendly and ask if we needed anything to let her know. The front desk was personable and helpful with are questions about the area. There is plenty of parking and across the street is a small shopping center with a supermarket. The restaurant was on the premises so there wasn't a free breakfast. If you have a Tesla they provide plenty of charging stations and also more across the street. Being an older hotel there wasn't a lot of usb ports so that should be considered when staying here. But the biggest and best thing about this particular hotel is the view! Mt. Shasta is simply spectacular. You just have to see it for yourself.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear amsirius ~ Thank you for your complete and thorough review of your stay at our property. I enjoyed reading, "The front desk was personable and helpful with are questions about the area." I have taken the liberty of sharing this with my entire team. After all, your satisfaction is what we are all working for! Thank you again for your time and we hope to see you on your next visit to Mt. Shasta, CA. Kindly, Marci

"Charming lodge in a beautiful setting"

5
31/05/2018

We spent two nights in a room with a view of Mt. Shasta, located on the second floor of building 3. The room was very nice, had all the usual and necessary amenities. The hotel itself has the feel of a lodge, along with its confusing corridors and stairways. It does have a coin operated laundry, which served us well as we were at the end of the first week of our 2-week driving vacation. The staff is very friendly and accommodating. There is a full-service restaurant which serves decent food and has evening entertainment. The lodge is located just off I-5, just off one of the main streets of the village of Mt. Shasta. The tourist bureau is a couple of blocks up the street (away from the Interstate) and the entire village is easily walkable from the lodge. Our room with a “mountain view” also had a view of the rooftop equipment of the adjacent wing - e.g. the HVAC system - so really, it's not worth the extra cost - you get great mountain views anywhere from the village. Driving to the mountain is about 30 minutes to the Bunny Flats parking lot, where you can hike all (or part) way to the summit or just enjoy the view. Overall, great location, friendly staff and confortable place to stay.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear DeltaFlyer-321 ~ Thank you for your wonderful review of our property. We are delighted that your stay with the Best Western Plus Tree House was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Safe Travels, Marci

"Good room, quiet and clean."

4
30/05/2018

We only stayed here one night, but the room was nice, clean and quiet. The room did have a fridge, but no freezer (diabetics take note—we had to run our ice packs down to the front desk for overnight freezing). The hotel has plenty of parking and beautiful vistas in every direction. All in all, a nice place to stay.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Thank you Don! Your honest review is much appreciated. We hope you will come back and see us again soon!

"Great staff and dog friendly"

5
29/05/2018

Great staff and dog friendly property. We loved that we were in close proximity of all the outdoor activities we enjoyed with our dog. The Tree House Best Western had rooms with high ceilings which we liked as it gave an open feel to the room.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Thank you for your great review! All of us here at the Tree House are so happy to hear you enjoyed your stay with us.

"Great Hotel!!!"

5
29/05/2018

This hotel was in a wonderful location with beautiful grounds. We had a small patio looking onto a courtyard with a waterfall. We had dinner in the restaurant and were extremely impressed with the quality!!!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Lisa G ~ Thank you for your wonderful review of our property. We are delighted that your stay with the Best Western Plus Tree House was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Again, thank you for staying with us, and we are looking forward to welcoming you back again soon. Kindly, Marci

"The Location is Great by I-5, Exit 738. Comfort of the beds was one star or less,"

2
27/05/2018

The Treehouse, Best Western is adequate..and I think overpriced. The Ads talk about a spectacular view of Mt Shasta: I think you can see it from a couple rooms of the second floor over the lobby. Rest of the rooms have no significant view. The Beds rate a one star or less Comfort Level. The rooms are clean, but I found many candy wrappers under our beds that we sure didn't put there. We ask if they had Senior or AAA discounts when we checked in Thursday night in for 5 days: they offered a discount, but we checked out after 3 days, on Sunday Morning, and they cancelled any discounts and charged the higher weekend rate. Almost $500, with California Tax. Our friends stayed at a Comfort or Choice inn for $88 per night and they got a free breakfast. The best this place does is give a 25% discount if you eat breakfast in the Dining Room. The Dining is adequate, $60 + tip for 2 Seniors with black coffee and no alcoholic drinks. I wanted something special for my wife for our 24th Anniversary: Better Luck with the 25th. There is a Shopping Center, with Ray's Supermarket within walking distance where we brought back food since my wife has a gluten-free diet. Mt Shasta is a nice town with spectacular views of Mt Shasta. We were there for an Artist Workshop in Oil Painting. If you come to Mt Shasta check all available motels for what best serves you and your family. Best prices seem to be on CA-99 on the south side of town. This motel seems to have the most convenient location for I-5 and town access, but not much of a view of Mt Shasta. Average rating for people staying one night and will spend $200+ if you eat there. Poor rating if you expect a view of Mt Shasta and a comfortable nights sleep.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello Leonard C ~ I wish to thank you for your business, and for your honest feedback. We offer a variety of room types, many with great views of Majestic Mount Shasta, some on our courtyard with the waterfall feature, and others with a view and a private balcony. Our friendly staff are always willing to offer you the best room for your needs. Please feel free to contact me directly and I will gladly take care of any issues with your billing. We always meet or beat any price found elsewhere, and offer the Best Rate Guarantee. Our guests comfort and satisfaction is our #1 concern, and we thank you for your comments. Kind Regards, Marci Wenstad

"Spectacular View"

4
24/05/2018

My wife and I just spent five nights at the Best Western Plus Tree House in Mount Shasta. We were in Mount Shasta fishing with Jack Trout fly fishing. We had great fishing and we truly enjoyed our stay at the treetop. Our room looked out to the magnificent Mount Shasta. Our room was clean and comfortable. The bed was comfortable. The restaurant in the hotel was good. The staff was friendly and cheerful. Youu can't go wrong with the treetop. Book a bit in advance as the the front desk rates will be substantially more. We would definitely stay at the treetop again.

"What?"

1
18/05/2018

My neighbors house burned down today and when he called to get a room for himself, his wife, and 3 young boys, he was told that they DO NOT rent to local people. He even explained to them that his house just burned down and the answer was still NO. I am in disbelief that any hotel would do this, and I find it unbelievable that Best Western condones this practice. I can tell you with certainty that I will never refer any out of town visitors to this hotel, nor will I ever eat in their restaurant again, and we have been regular customers over the years. This is a disgrace.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Sandie ~ Please contact me directly and I would be happy to rectify this. 530-926-3101 Marci Wenstad, General Manager.

"Great hotel"

5
17/05/2018

Nice property. It's clean and modern. They allowed my two Border Collies for a fee of $20 per night for both. They gave me a first floor room with both interior and exterior entrances which was handy with the dogs. Breakfast is not included, but guests are given a 25% reduction for breakfast in the restaurant. I usually eat at Black Bear down the street. I would stay there again.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello HadleyKatie ~ Thank you very much for staying with us, and for your great review. It is our pleasure to be of service to you and your two collies. We are all looking forward to your return. Safe Travels, Marci

"One night stay at the Tree House"

4
05/05/2018

I was on the 2nd floor with the spectacular view of Mt. Shasta. I was lucky because it was a clear day and no cloud cover. Room is ample for one person. Everything worked including internet. Hotel is conveniently located near restaurants, movie theatre and freeway. This BW has a bar and restaurant. You get a certain percentage off your breakfast the following day.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Thank you for your detailed review! Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We hope to see you again soon! The Tree House Team

"Just needed a room for 1 night on a road trip."

3
28/04/2018

Hotel room was fine, average, okay. Hallways were dark and noisy; whenever someone walked past our room at night it woke us up! Pillows were old and lumpy. Restaurant food was okay. Service was friendly but unprofessional. You're in the middle of nowhere so I don't expect there to be 4-star service. Overall it's okay for a place to stay while passing through. And if you had kids they might enjoy the indoor pool.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear obsessedchef ~ It is our desire to always provide an exceptional stay, with even better service. Your comments and feedback are used to make improvements for future guests, and we appreciate your honest feedback. Please give us another opportunity to provide you with a superior stay. Kindly, Marci

"Excellent choice"

5
26/04/2018

Would definitely recommend. We only stayed 1 night but will stay longer next trip. Hotel is centrally located with easy access to all activities and restaurants. Has great staff! Rooms were clean and comfortable!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello klambilliard ~ Thank you for your wonderful review of our property. We are delighted that your stay with the Best Western Plus Tree House was enjoyable. We are looking forward to your next stay with us. Regards, Marci

"Very nice. Excellent service"

5
22/04/2018

Very nice and good location. I use a walker, and scooter. The hotel was very helpful. Close to decent restaurants.. The bed was very comfortable. Quiet location off the freeway I-5. Easy to find. I will return

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Your great review is much appreciated. After all, your satisfaction is what we are all working for! Thank you again for your time and we hope to see you on your next visit to Mt. Shasta, CA.

"Great hotel!"

5
13/04/2018

We stayed here with our two Westies (dogs). This is a very comfortable hotel with a wonderful indoor swimming pool and good restaurant. The room was nice, with both an outdoor and indoor entrance/exit. Great place across the parking lot to walk the dogs. Dinner and breakfast were tasty and servers pleasant. Mt. Shasta is spectacular and some rooms have views of it. In any case, you can see the mountain from the parking lot. Highly recommended!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello Marlene T ~ Thank you for your wonderful review of our property. We are delighted that your stay with the Best Western Plus Tree House was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. We hope to see you and your Westies again soon! Safe Travels, Marci

"Unexpectedly Poor Stay"

2
13/04/2018

This Best Western was extremely disappointing. It's a very unique building and could be very nice but the bed was so uncomfortable that I barely slept at all. My husband and I really enjoy sitting outside for a glass of wine, if possible, after a day of traveling but the sitting area outside of our room needed a lot of attention. It could have been beautiful because it was right at the base of a landscaped waterfall but the 2 chairs, table, and the ground were dirty...I even scraped some gum up by the table because it grossed me out. Plus a few minutes of raking rocks back into place at the base of the waterfall could have made it perfect. Breakfast with stay is pretty much the norm even at facilities that charged less than what we paid here but there was no breakfast. There is a restaurant in the facility with a discount provided but the prices were quite high and we choose to go elsewhere. This experience has caused me to distrust the Best Western brand and especially Best Western Plus. There was no

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Catherine ~ Thank you for your honest review of our hotel. All of us here at the Tree House appreciate your business, and value your feedback very much. I would like to personally apologize for not exceeding your expectations. Your satisfaction is very important to us. I have shared your comments with our housekeeping and maintenance staff, and I can assure you the patio and landscaping areas will be addressed immediately. Beds are a tough one, as some people prefer firm, others soft. We provide a quality, middle firmness mattress so the majority of our guests can receive a restful nights sleep. We do regularly replace our mattresses, and I hope you will be able to be comfortable in the future. As for the breakfast, due to increasing guest dissatisfaction and food waste, we decided to offer a full made to order menu rather than the buffet. Because we have the privilege of having a full service restaurant on site, we are able to provide an elevated dining experience for our guests. We have found that most of our guests are liking having freshly made items, such as eggs benedict or blackberry french toast, with a generous 25% discount. All Best Western Hotels are independently owned and operated, and I hope that your experience here does not prevent you from staying at other Best Western Hotels. Please consider staying with us again so that we can have another opportunity to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 530-926-3101. Again, thank you very much for your time and comments. Kindly, Marci Wenstad General Manager Best Western Plus Tree House

"A very pleasant experience"

4
08/04/2018

The tree house is a very unique hotel. The decor is amazing, reflecting the region with wood accents throughout and huge wooden doors. Check in was friendly and professional and we appreciated the ramps at the back. It is a great hotel to relax and shake off the road for awhile.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Al K ~ We thank you for staying with us, and for your review. We hope to provide you with another pleasant stay in the future. Kindly, Marci

"Love this place"

5
03/04/2018

Staff is very friendly/helpful, the rooms are nice & clean. Many different types of rooms to choose from, all at a great price! Nice that it is located near the highway, but once inside, you can't hear any highway noise. We will continue to stay at this hotel in the future for all business and/or personal trips!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear stefaniemaddocks ~ We love having you stay with us! Thank you for your great review, and we are looking forward to welcoming you back again soon. Safe Travels, Marci

"Convenient, dog friendly"

3
01/04/2018

Right next to I5, can be noisy. Beds are comfortable however and rooms are a decent size. They have 2 restaurants and an indoor pool (we didn't use as the smell of chlorine was overwhelming), as well as a jacuzzi. Very dog friendly, dog park in the back parking lot, dogs welcome out on the patio of the restaurant and in hotel lobby. 5 minutes from town, super convenient location with a Rays supermarket within 2 mins walk, as well as a Roundtable pizza and a Subway. Great views of Shasta and rooms in the rear are quiet. Staff is all great, very friendly and helpful. Overall pleasant place to stay. Would get 4 stars but we came back from a day of hiking to find out door open, probably from housekeeping who had forgotten to close it. Not super happy with that.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello tonitone ~ Your honest review of our property is much appreciated. Our guest's security and safety is of utmost importance to us, and I will look into this. We hope to provide you with a great stay again soon. Kindly, Marci

"IT IS A GREAT PHYSICAL AND EMOTIONAL EXPERIENCE"

5
23/03/2018

Yes, maybe it is a few bucks more than u r used to paying...but...it is a great facility...hot tub, pool and a very nice bar and restaurant where the cook knowa what he is doing...and the prices R MORE THAN FAIR!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dearr Diane O ~ Thank you very much for your great review. We can't wait to be of service to you again soon! Safe Travels, Marci

"Mount Shasta In and Out"

2
20/03/2018

The exterior of the hotel presents a clean and pleasant style. The lobby exudes comfort, much like a lodge. However, the rooms throw you back to the 1980's and are not comfortable at all. With all of the hotel chains to choose from these days, BW, should really update their rooms for comfort.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Valued Guest, Thank you for choosing to stay with us, and for your honest review. Our beloved Tree House is rich in history and charm, while providing all of the modern comforts of home. All guest rooms have been recently renovated with new furnishings, carpet and paint. It is our desire to provide a great stay with exceptional service to all of our guests. Kindly, Marci

"Nice place, iffy restaurant"

4
19/03/2018

Our one-bedroom suite was very clean, comfortable and quiet with a nice mountain view. Pleasant, accommodating staff. Pool and spa were busy with other families who, like us, were visiting the nearby Shasta Snow Park. Only complaint was the poor-quality cooking in the on-site restaurant.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear John M ~ Your honest review is much appreciated. We hope to provide you with an exceptional stay and restaurant experience next time. Kindly, Marci

"Our Favorite Place to Snooze"

5
08/03/2018

How anyone could not absolutely love ?? the ??Treehouse ?? is beyond my comprehension...our favorite place to stay while traveling fro OR to The SW. (And we stay at many BW'terns). It's a magical place with exemplary customer service, FANTASTIC FOOD and perfectly appointed rooms. The first time we stayed, we were on the Northside third floor and had a fantastic mountain view but we much preferred the sea ?? level ?? room we got the next time thru as we were able to back the truck up to an adorable "little porch" and easily unload ?? dog, luggage etc. SO FLIPPING COZY! ...and spotless! No other place would we stay in the area! Thank you all employees for making this a nice respite on an otherwise weary journey! ??

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Jacksbox ~ Wow! Thank you so much for your kind, detailed review. It is our pleasure to be of service to you. Your great comments have put a big smile on all of our faces :) We can't wait to welcome you back. Kindly, Marci and the Tree House Team

"Beautiful location and views."

5
08/03/2018

I would love to come back again at this time of year. This Best Western is in a quaint location. The lobby had a comfy vibe and beautiful wood interior with a gift shop. Great location to visit the little shops in town. Hotel was so nice and had a great pet area.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello Chris E ~ We would love to welcome you back again soon! Thank you for staying with us and for your great review. Safe Travels, Marci

"Great hotel, but you must pay extra for breakfast."

4
12/02/2018

Excellent rooms, friendly and efficient staff, and thankfully is dog-friendly. Unfortunately the hotel no longer offers complimentary breakfast, a disappointment considering the high-end price of rooms.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Valued Guest: Thank you for your honest review of our hotel. All of us here at the Tree House appreciate your business and value your feedback. We hope to see you again soon. Kindly, Marci

"Really nice place, easy on/off the highway"

4
07/02/2018

Had an overnight stay at this location and found it to be very nice, comfortable and quiet. The staff was great, check-in a breeze and the view from our room of Mt. Shasta was awesome. The room is a bit older but the bed was comfortable, the internet connection great and the hotel quiet. Will stay here again when in the area.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear travel3work ~ Thank you for choosing to stay with us, and we are looking forward to your next visit to Mount Shasta. Regards, Marci

"Beauty, cleanliness and friendliness!"

5
03/02/2018

We love the BW Treehouse, great staff, super clean, beautiful setting, magical area and a Tesla Supercharger? Well done. With a fantastic restaurant and excellent food, we are always thrilled to stay here!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear 808mistyy ~ We are thrilled with your great review! Thank you for choosing to stay and dine with us. It is our pleasure to be of service to you. We are looking forward to your next stay with us. Safe Travels, Marci

"Very cute ski lodge appeal"

5
22/01/2018

This is a pleasant change from the typical ubiquitous hotel chains. The building has a lodge look. The rooms open both from the street and onto a hallway. They are comfortable and the bathroom has two sinks, one in with the shower and toilet and one out of that area. This certainly makes it quicker for two people to get moving in the morning. Breakfast is not included but there is a restaurant and a discount on breakfast. Food was good there.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear BandLA ~ We really appreciate your business, and value your feedback. Thank you for your great review! We are looking forward to your next stay with us. Safe Travels, Marci

"Wonderful place to stay."

5
22/01/2018

Met our son here for a weekend. Fire blazing, comfy bar, great bar food. Stayed the weekend and truly enjoyed our stay, had a room with a small view of Mt Shasta. We will stay there again, and have already sent friends there..

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Valued Guest, Your kind review and recommendations are much appreciated. We hope to be of service to you again soon. Kind Regards, Marci

"Always the perfect get away"

5
18/01/2018

We always enjoy our selves when visiting this hotel. The pool and hot tub are a big hit with the kids and the bar/lounge are a hit with the parents. Feels like a home away from home. We bring our dogs for a getaway as well, very pet friendly!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
We thank you for staying with us, and for posting such a great review. So happy to hear we are your home away from home. Kindly, Marci

"Great Value in Mt. Shasta"

5
10/01/2018

We had a very reasonably priced room, and the view of Mt. Shasta out the room's window was pretty stunning. We were in and out pretty quickly, so I can't speak much to the hotel's amenities, but the front desk staff were outstanding.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Bill G ~ Thank you for your great review. We hope next time you can come and stay longer. Safe Travels, Marci

"Best place to stay in Shasta"

5
05/01/2018

convenient to town, has some of the best food options in town, and great for families. There was no skiing for our trip but the movies are right across the street and there is good shopping in town. This hotel is where it all happens. Decent band at the bar too.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Thank you so much for staying with us, and for your 5 star review! Hopefully snow is on the way.

"A real gem!"

5
03/01/2018

We were very surprised at this location. Our travels have taken us to this city many times and have stayed a several other hotels. Never have been satisfied for a long time. We stayed here on the recommendation from a friend. We were greeted in the lobby with smiles and a great welcome....nice way to start our stay. Cozy restaurant across the street. Great food, great staff. Our room was clean, and welcoming to us. Nice location away from traffic noise that gave us a good nights sleep. Will stay there again!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello Mrcamera ~ We thank you for giving us a try. I am very happy to hear you were treated well and were satisfied with your stay. Please come back and see us all again soon. Safe travels, Marci

"Jewel in Northern California"

5
25/12/2017

The sweetest mountain top experience with views of Mount Shasta, friendliest staff and exceptional food! I tell all my friends who are traveling in the area they must stop here. The air is clean, the people are friendly, they have an indoor pool and training center. Well worth the stop.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Monica S ~ Thank you for your "Jewel" of a review! It is our pleasure being of service to you. Please come back and see us again soon. Kindly, Marci

"Happy ending to a stressful day!"

5
24/12/2017

The Hubs and I are on the road again. Packing for a long road trip. Never really knowing where we are going to end up to rest for the night? So solid plans are not our forte. I'm usually googling places to stay that we can rest a few hours out, when I decide to save a few bucks and use one of those cheap hotel booking sites. HUGE mistake! The website took off like a fire hose with my credit card info! So distressing!! It took me almost 2 hours to cancel the card info and it booked me on the wrong dates! I had absolutely NO control of booking my dates! It just flashed on the screen in bold letters; “CONGRATULATIONS, YOU'RE GOING TO MT. SHASTA ON JAN. 5th!” How unfortunate was that??? I needed the reservation for Dec. 23rd! I wound up calling the Tree House Best Western in Mount Shasta and making my reservation with an actual real person that was actually on property! Yay me!! They gave me my reservation at a awesome rate! Super easy to deal with! When we got there I explained to the ladies behind the desk, Tenzin & Michelle, my nightmare cheap hotel website episode and they told me to never use those sites! They said to always call them direct and promised comparable prices! They were SO nice and friendly! They gave us such a nice room and breakfast vouchers and put a smile back on our faces! Huge shout out to Tenzin & Michelle for easing the pain and giving us excellent customer service! We'll definitely be back ??????

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Valued Guest, We appreciate your business, and your calling us directly. We are more than happy to meet or beat any price found online. Thank you for your great review! Kindly, Marci

"Great Dog Friendly Hotel w/ Indoor Hot Tub, Indoor Pool, Restaurant & Bar (Tesla Charging Stations too)"

5
23/12/2017

My spouse and I have stayed at the Tree House multiple times on trips along I-5. This hotel's best feature has to be the indoor pool and spa...they are both awesome. The food at the restaurant is consistent and the service at the bar is friendly. They allow dogs for $20/night/dog. Easy access to the freeway, only a short walk to the main strip in Mt. Shasta. Also right next to a grocery store and they have multiple Tesla Charging Stations next to the property. Highly recommend this hotel. Prices vary but we've been able to time our trips and catch some great rates for less $100/night. But we've also seen rates as high as $285/night.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Lichen P ~ Thank you for your wonderful review of our hotel. We are looking forward to your next stay with us! Safe Travels, Marci

"breakfast"

3
17/12/2017

Very bad pancakes. It should not be hard to make a descent order of pancakes. the pancakes were not even mixed up, the basking soda was not even mixed up in the batter. this is not rocked science, my 10 year old granddaughter could make better pancakes

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Guest, Please accept our sincere apologies for the bad pancakes. I can assure you this has been addressed, and taken care of. We thank you for your honest review, and hope you will allow us another opportunity to provide you with an exceptional meal. Kindly, Marci Wenstad, GM

"Cozy hotel"

4
10/12/2017

We stopped here on our drive from frisco to Seattle through several national parks...had taken the suite which was pretty spacious ..comfortable bed.. restaurant food was decent.,, you also have some other restaurants within a few minutes drive..... friendly staff at front desk who were very helpful....think this hotel is the only decent hotel here.. others are mostly home stays and smaller ones.....

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Traveler ~ Thank you for staying with us! All of us here at the Tree House appreciate your business, and value your feedback. We hope to see you again soon. Safe travels, Marci Wenstad

"on our way home"

5
05/12/2017

The tree top was our last night on the road!!! It was cold, dark and raining when we arrived. The lobby was warm and welcoming. The Christmas decorations were perfect for this log cabin setting. There was a roaring fire. We got in to our room settled in for a few minutes then went to the bar/lounge and had dinner. The server was wonderful and professional. We had a great nights sleep and woke up to a dusting of snow and lots of ice on the road. Check out was noon so that gave us time to have a nice breakfast and get repacked. By the time we left the road was much improved.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Lynn, Thank you for making us a stop on your way home. We are happy to hear you enjoyed your stay and were treated well. Please come back and see us again soon. Kindly, Marci

"Lovely hotel in Mt Shasta"

5
01/12/2017

Excellent hotel. Friendly staff and homely surroundings. Low rise hotel with really good restaurant. Reserved a table and had a really nice meal. I would say the best of the holiday, I had Chicken Marsala and my husband had Stuffed Chicken. It was half price wine night as well, so that made it even more enjoyable. Overlooking Mt Shasta so excellent views outside. Rays Food place over the road for food shopping. Would recommend.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Thank you for your recommendation, and great review! Please come back again soon.

"Mt Shasta view"

4
30/11/2017

The Hotel was OK for Mt Shasta, but the most expensive hotel in town. Food is good but priced higher than other restaurants. Rooms are OK but not many perks. TV reception was very poor at times. Parking was plentiful, although we were at the hotel during a holiday period.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Your honest review is much appreciated. Thank you for your time and comments.

"Recommended!"

5
28/11/2017

The Tree House is in a great location, just off the main road into Shasta. Rooms on the first floor have views of Mount Shasta and we were lucky enough to get one and enjoyed the view as the clouds cleared during the afternoon. Rooms are large and comfortable .. queen beds are huge and you can easily sink into them for a great night's sleep! The atmosphere here is friendly and relaxed and all the staff were extremely welcoming, trying to make our stay as good as it could be. Breakfast was great - we had pancakes and oatmeal which were both delicious and served with plenty of side extras. Altogether a great place to stay after (or before) a hike to Mount Shasta.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Thank you for recommending us and for your business. Please come back again soon.

"We stayed..."

5
28/11/2017

in the most comfortable Tree House. Where? Shasta California Best Western. As always, the staff was friendly and helpful. Room was clean and comfortable. We have come to rely on Best Western to have just what we need in the way of amenities. Thank you all.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Thank you for staying with us and for you wonderful review. We are looking forward to welcoming you back again soon.

"Favorite hotel in California"

5
27/11/2017

We stay here every time we travel from the Bay Area to Oregon. The staff are always friendly, knowledgeable, and eager to help. The beds are comfortable and clean and the rooms are large. There is a great view of Mt Shasta. We also love that the hotel is very dog friendly and can accommodate large families. We love this place!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Thank you for your great review! We love being of service to you and are looking forward to welcoming you back.

"vacation in Mt. Shasta"

5
21/11/2017

very good hotel with great view of Mt. Shasta and very welcoming staff and great location. Rooms where very comfortable and warm surroundings.November a great time of year to travel to Mt Shasta and stay at the Best Western Plus Tree House. Great dining on grounds and great happy hour in lounge.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear 386adeles ~ Your wonderful review is appreciated by all of us here at the Tree House. I would have to agree with you, November is a wonderful time of year to see Mt. Shasta, with snow on the mountain top, and all of the leaves turning colors. We hope to see you again soon. Safe Travels, Marci

"Must see "

5
20/11/2017

Stayed there only one night but what a beautiful spot! Although even in fall time and the rain it was great. The hotel is well kept and we enjoyed the fireplace in the lobby which also you could see in the dining room. The building kept with the mountain scene and although we never ventured out of the hotel the area would be awesome in the summer. We had breakfast there as the hotel provided a discount coupon with your stay. We enjoyed the friendly staff and the scenery despite the rain. To bad we were on our way home and the weather wasn't cooperating with our journey!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello David S ~ We thank you for choosing to stay at the Tree House, and are happy to see you enjoyed it. Yes, please come back in better weather and explore our beautiful area. Thanks again, Marci

"Very clean and comfortable."

5
19/11/2017

My room was impeccably clean and the trades who installed the tile and caulking and painting were excellent. ( I am into detail.) I also like the sanitized TV remote and the crisp white sheets and duvet. The decor fits the area with wood everywhere, also clean and well maintained. It is worth the price.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear roberttC9610SG ~ Your great review has put a big smile on all of our faces! Thank you for staying with us, and for your detailed review. We are looking forward to your next visit. Kindly, Marci

"didnt like bed"

4
16/11/2017

didn't like bed, it was to hard. very confusing on how they numbered rooms. found out after I searched around that the 300 on my room number was the third wing and not the third floor. I just assumed and didn't listen when told how to find my room .Didnt have room service

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Cindy B ~ Thank you for your honest review. Your feedback and comments are very important for us to make sure we are making our guests happy. Our Tree House hotel can be confusing, with 3 buildings, the first number is the building number, the second number indicates the floor. We hope you will come back and give us another opportunity to provide you with an exceptional stay. Kindly, Marci

"Siskyou play"

3
13/11/2017

Came to see my boy in a play at the college of the Siskyous. First time at this hotel Did not like that the breakfast was not free and the beds were old The bar staff at night did not want or business

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Chrisdee P ~ On behalf of our entire staff, please accept my sincere apologies for the problems you encountered. Your comments and feedback are very important to us, and we will be using these for future improvements. I hope you will give us another opportunity to provide you with an exceptional stay. Kindly, Marci

"Mount Shasta Best Western"

5
11/11/2017

My wife and I were traveling through the area and read reviews on line trying to find a decent place to stay. We decided to try the Best Western Plus Tree House in Mount Shasta and were quite pleased with the choice. The bed was comfortable. The rooms were big and very well designed. The doors to the room allowed some hallway noise and could be improved upon, but not a big problem during our stay. The restaurant was very nice and food was good. It was good to be able to stay in the hotel and have a very nice meal after a long day of travel.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear David L. ~ We are happy to hear you decided to stay with us, and were pleased with your choice. All of us here at the Tree House appreciate your business, and value your feedback. We are looking forward to your next stay with us. Kindly, Marci

"was an amazing find on trip back to washington state"

5
09/11/2017

beautiful hotel... at the base of Mt Shasta... Huge rooms... great view.. looked and felt like a very nice large log cabin in the woods. With all the Amenites. Nice pool and hot tub. will be coming back

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Thank you for the amazing review!! We can't wait to welcome you back.

"TREE HOUSE INN ROCKS!"

5
07/11/2017

Without exception, the Tree House Inn in Mt. Shasta is my favorite all time place to stay. They never fail to go the extra mile and can always accommodate any special need you might have. Late checkout, early arrival and clean digs are always options there. LOVE, LOVE THEM!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello Cattina, We love you too! Thank you for your "rocking" review. Safe travels, Marci

"Good hotel but no more breakfast buffet!"

4
04/11/2017

We were very sad they have gotten rid of their amazing breakfast buffet. It was definitely the reason we kept coming back. The hotel is nice, service good but quick breakfast in the hotel make a it easier for our family to get out the door on our road trip!

"Quality place to stay"

4
03/11/2017

We stood for two nights on our way north to hike around Mt. Shasta. Staff was very friendly and forthcoming. Our room was clean and well maintained. Breakfast was not included but could be had at the hotel restaurant. A nice bar is available for drinks and food in the evening. The rooms next to us were being remodeled with new a/c units which caused some noise during the day. Overall we enjoyed our stay.

"Clean and Comfy"

5
02/11/2017

We were passing through and needed a place for the night. A little pricey, but the cleanliness of the room and awesome shower (warm and excellent pressure, rare in hotels) made it worth the $$. If we come back this way again, we will stay here.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Valued Guest, Thank you for staying with us! We are looking forward to welcoming you back again soon. Kindly, Marci

"Tree House Mt. Shasta"

5
31/10/2017

I had stayed at the Best Western Tree House once before and remembered it as being clean and comfortable. This time however; it exceeded my expectations as I stayed 5 nights while working on final preparations of my son's Mt. Shasta wedding. The location was perfect, centrally located and close to everywhere I needed to go and especially right across the street to Rays Grocers who seemed to be open later than all other merchants in the town and where I could quickly pick up extra last minute items still needed for our event. The beautiful shrubs and trees on the hotel grounds were well maintained and the waterfall right outside my room showed the thought put into the hotel's landscaping. My room was spacious and the 2 entries, one into the enclosed hall leading to the lobby and the other opening up to a sunny patio seating area outside with courtyard view and the waterfall were very nice. One main thing in particular I noticed is how well insulated my room seemed to be as I could hear nothing from either I-5 close by, the hallway, the room above me, or the room beside mine. This rated high with me as I have found noise intrusion to be very irritating at other places I've stayed. All in all I would stay again without any hesitation as it was comfortable, clean and I felt safe and secure in my surroundings which was highly important to me as a female traveling alone until later in the week when I was then joined by my husband. The icing on the cake was the view of spectacular Mt. Shasta when I stepped outside!!

"Most spacious rooms you will ever find"

5
30/10/2017

This Hotel is a 10 plus! everything about it is warm and inviting and a very home like feel. The interior is all beautiful wood and the rooms are very very clean. The swimming pool and hot tub are extra large as well and there is a restaurant on site.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear David L ~ Your great review puts a big smile on our faces! Please come back and see us again soon. Sincerely, Marci

"Good choice"

3
29/10/2017

The hotel is located close to the Highway but it is absolutely quiet. The rooms are a liitle bit old fashioned but well maintained and clean. The hotel has two restaurants bit we did not try them and complimentary parking

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Guest, Thank you for your honest review. Please let us know what we can do to provide you with a 5 star stay next time. Kind Regards, Marci

"Always at treat"

5
27/10/2017

As usual we had a wonderful experience and don't stay anywhere else when we travel north. The view from the dining room of Mt. Shasta is stunning and the warmth from the wood burning fireplace is peaceful.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Kathy F ~ It is our pleasure to be of service to you while you are in the Mt. Shasta area. We are looking forward to your next visit. Regards, Marci

"Great Place to Stay"

5
24/10/2017

Comfortable rooms and beds; great service. A great place to relax and has a beautiful view of Mt. Shasta. Rooms are clean. The restaurant serves good food and has great service. If anything needs attention, it is taken care of quickly and efficiently.

"Great Facility at the foot of Mount Shasta"

5
23/10/2017

Nicely kept three-story facility (elevator,) with high-quality restaurant attached. Some rooms feature breath-taking views and private balconies. Very courteous and attentive staff. The property is located adjacent to the freeway, but most rooms are away from the highway noise. Nice fireplace in reception area.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Steve & Susan, We wish to thank you for your business, and your great review. Please come back and see us again soon. Safe Travels, Marci

"I would stay here again"

4
22/10/2017

Beautiful views of Mt. Shasta is visible from many of the rooms at this hotel. The staff is excellent: helpful, professional, caring, prompt. The pool and hotel facilities were clean with no odors. The food in the restaurant was good. I think the dinner menu could be updated a bit, but the shrimp scampi and season veggies was very good. The quality of prime rib needs to be upgraded. Other than that, everything was good and we would definitely stay here again.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello Mollie ~ We are looking forward to welcoming you back to our hotel! Your comments will be considered for future improvements. Thank you for choosing to stay with us. Kindly, Marci

"Great place to stay."

4
20/10/2017

This was a last minute stop during my road trip. Late in the evening I was not sure any rooms would be available, but they got me in, a little higher price than the two previous Best Westerns, but the location I had little options. Great room but I did not use any other services on this stay.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Your review is appreciated by us all. Thank you for staying with us, and we hope to welcome you back again soon.

"Definitely Not What I Expected!"

3
20/10/2017

In my opinion, nothing special stood out to rate this hotel exceptional. The hotel is unusual in decor, the halls were a maze, no free hot breakfast, packaged cookies thrown into a plastic container on the front desk and employees (3) sitting on their hands at the front desk while one did the work. The room was clean and comfortable with a fantastic view of the air conditioning unit on the roof on the building next to us.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Rupert B ~ Thank you for your honest opinion, and please accept my sincere apologies for not providing an exceptional stay. Our beloved Tree House is rich in history and charm while providing all of the modern amenities. We bake fresh cookies every day at 2:00 for our guests arriving that afternoon. There were 3 people working the front desk that day, as one was in training. In order to provide the best possible service to our guests, we feel it is very important to always have two people scheduled during the day to welcome our guests. I hope you will give us another opportunity to provide you with a great stay and even better service. Kind Regards, Marci Wenstad

"Can't beat this one"

5
18/10/2017

Excellent all around. Great people, great location, great everything. Make sure you visit the Fish Hatchery just across the freeway. I stay at a lot of Best Westerns throughout California Oregon and Arizona. Love the brand. However this one stands out as my favorite.

"Best Western Treehouse"

3
16/10/2017

Fairly nice place to stay. I'd recommend with only small reservations. The food in the restaurant is surprisingly OKAY and there is a shopping center nearby with a supermarket, so you can make stuff in the microwave and have fresh fruit, if you're so inclined. Nice view of the mountains. They need to get heaters for the patio so you can sit out at night in all sorts of weather.

"A must stay"

5
14/10/2017

We have stayed at at the Best Western Plus Tree House over the years and it is one of our favorite getaway locations. The rooms are terrific and the view of Mt. Shasta is beautiful. The staff is extremely helpful and friendly. The food in the restaurant was delicious and the service a-one. Beautiful surroundings. Close to Burney Falls.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Guest, All of us here at the Tree House appreciate your business, and value your feedback. We hope to see you again soon. Regards, Marci

"Decent but hair in the shower was gross"

3
13/10/2017

Hotel was fine, bar/restaurant staff was outstanding. Had a pretty decent clump of hair stuck to the wall of the shower. Reported it to the front desk that morning. Came back and room was cleaned but hair remained.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear johnrX2204SL ~ Please accept my sincere apologies for your shower not being spotlessly clean. I hope you will give us another opportunity to provide you with a fresh, clean room in the future. Kind Regards, Marci

"One of a Kind, A Perfect Stay"

5
11/10/2017

It's not often you arrive at any hotel and actually have your expectations completely surpassed. We contacted the hotel in advance asking for an accessible, quiet room. Not only did the staff hold the perfect accommodation for us, they were courteous and took their time with each customer during the check in process. The staff are upbeat, cheerful, and really set the standard high for customer service. Our room was well located, was quiet, and well appointed. There is also a coffee station available in the lobby for folks wanting a freshly brewed cup. The property is well maintained and this is our go to place to stay in Mount Shasta.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear greenwayplanner ~ Comments such as yours are so nice to hear! Our friendly staff takes great joy in making each and every guest feel welcomed and well cared for. Please come back and see us again soon. Safe Travels, Marci

"Great weekend getaway!"

5
11/10/2017

The Best Western Tree House is a great place to stay! It is close to the highway, close to shopping, and a five minute drive to Mt. Shasta! Everyone is very attentive and helpful. If you stay here, be sure to check out the restaurant and the bar & grill. Both have amazing staff and really excellent food choices. We will definitely be returning!!

"Poor location by the freeway and gas station!"

2
09/10/2017

If you stay here, make sure you get a room that is not facing the gas station and parking lot otherwise you will not have any privacy nor open curtains to see anything outside! The room is really small, less than 200 sq ft. This hotel exaggerates its views, so if you want a good view, make sure you stay upstairs and not downstairs where you will look into parked cars only a few feet from your window! The staff at the counter in the daytime are very kind and helpful but one woman who took my booking did not represent the room accurately, saying it was a mountain view room when it actually was blocked by trees, and most of the view was of the parked cars in the lot. It was the most disappointing misrepresentation I've experienced in many years as a frequent traveler.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Valued Guest, Thank you for your honest review of our hotel. We are conveniently located just off Interstate 5 and there is a nearby gas station, but not within view. Our Mountain View rooms are available on the ground floor, as well as upstairs, for guest convenience. If you prefer a higher level room, please let us know when making your reservation and we will do our best to accommodate this request. These rooms are upstairs with no elevator access, so please inform us if you need assistance with your luggage, and our friendly staff will be happy to assist you. Kind Regards, Marci Wenstad

"Fantastic Hotel"

5
08/10/2017

I love staying at this Best Western Tree House. I really like the types of rooms, lounge and restaurant. I use the fitness center as well as the lounge and restaurant. The food and drinks are great. I sometimes plan trips just so I can stay at the Tree House.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello Fantastic Guest ~ We love having you stay with us just as much as you love staying! Thank you for your great review. Safe travels, Marci

"STAY At Mount Shasta Best Western"

4
07/10/2017

Greatl staff and very clean and well maintained. BEDS are great! The staff is helpful and friendly. They are willing to work with you to find the best prices to help you secure a room. We love visiting here and having a meal in the dinning room looking at the Mountain.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello Donice S ~ Your honest review is appreciated by us all. Please come back and see us again soon. Regards, Marci

"A happy place"

5
05/10/2017

The Tree House in Mt Shasta has spacious rooms, is pet friendly, and a very positive energy. The staff were so up beat and went beyond just doing their jobs. There was live music to add to the atmosphere. It is my go to place in Mt Shasta.

"Vacation"

5
03/10/2017

Beautiful hotel and very spacious and warm room with a perfect view of Mount Shasta. Staff was very friendly and outgoing And the food was quick and delicious! We enjoyed the walk into the quaint little village

"Stay at Mt. Shasta Best Western Tree house"

3
29/09/2017

Restaurant offered decent food, decent price. Breakfast was unfortunately not included in the reservation however desk provided a 25% discount for breakfast for their customers. Breakfast was fairly priced and not expensive, with very large portions! Cottage potatoes were too greasy. Pancakes were huge but good.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Guest, Your honest review is appreciated by us all. You have given us some feedback we can use for improvements. Please give us another opportunity to provide you with a great stay. Safe Travels, Marci

"No hot water in our shower"

1
29/09/2017

I don't understand the great reviews for this hotel. We had some hairs on our pillows when we arrived, and the bedspread was very old and dirty looking. In fact the whole bed was old and funky looking, the pillows were terrible - as well as someone else's hairs, yuck. I had a lukewarm shower, no hot water at all, and that was a very unpleasant experience. When I checked out I let the front desk person know, and he didn't really seem to care, and certainly never offered a refund or anything. Overall, I would not recommend this hotel, or stay here again. Extremely overrated.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Nessgraham, We appreciate you taking the time to provide us with candid feedback of your stay with us. I am very sorry to hear of the problems you encountered, and please be assured this information has been passed on to our concerned staff. Feel free to contact me directly if you wish to discuss this personally. Sincerely, Marci Wenstad

"Significantly Over-priced"

2
29/09/2017

We were charged $260/night for a tired noisy room in late September. (which I thought would have been off season). we could clearly hear conversations from the adjacent room. in addition there is a train nearby which we heard throughout the night. unlike most BW hotels there is no complementary breakfast available and we were only provided a 25% off coupon at the attached restaurant. Convenient location but poor value.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Guest, Thank you for your candid feedback. I am very sorry to hear that your stay was not up to par. Please note that this information is being considered for future improvements. All of our guest's needs and satisfaction is our number one concern. Kindly, Marci Wenstad

"BW Plus Tree House, Mt. Shasta CA"

4
27/09/2017

We love the Tree House--it's the one place we stay in Mt. Shasta whenever our travels take us near. We've stayed there 8-10 times over the years, and often re-route our travel plans to include Mt. Shasta and the Tree House. We have a favorite restaurant in town that we use often, but we've also eaten delicious meals in the Tree House's restaurant as well. The motel is very comfortable, with spacious rooms that make it easy to relax; some on the side facing Mount Shasta even have "front porches" where you can enjoy the views of the mountain while having snacks or wine/cocktails. If you're traveling on the I-5 (or nearby), it's a great choice!

"No elevators !"

4
25/09/2017

Some rooms on freeway side and some rooms with views of Mt Shasta. The Mt Shasta side has infrequent trains going by. Plenty of parking. Two levels of rooms in three wings with no elevators. Upper rooms have vaulted ceilings but lower rooms have minuscule patios. Smallish, in my humble opinion, but adequate rooms. Nice large flat screen, HBO, no safe, desk with roller chair and lounge chair with footstool, coffee maker, fridge and microwave. And two stands or places for suitcases...imagine that! Wall mounted air-conditioner and plenty of electric outlets. The usual- plastic drinking glasses (only two), washcloths and toiletries provided, USA Today and coffee available in the lobby. No brekkie at my $140 rate which means effectively add $25 to your room rate. They do offer a 25% discount for brekkie in the restaurant. Good free wi-fi (very important) in our room 233.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello Gary G ~ Thank you very much for your detailed review of our hotel. We do have elevator access to the 2nd and 3rd floors in building 3. Yes, the other buildings require one flight of stairs to access the 2nd floor, and our helpful staff are always ready to help carry up luggage. Please come back and see us again soon. Safe Travels, Marci

"Quick trip to cool off"

5
25/09/2017

Excellent choice for full service motel which includes a restaurant and lounge. This room has a private patio to view the beautiful new landscaped yard. We enjoyed a fresh brewed cup of coffee and the cool mountain air after our drive in above 100 degree heat. Very nice!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Cindy, We all wish to say thank you for your great review. It is our pleasure to be of service to you, and we hope to see you again soon. Regards, Marci

"Great place to stay"

5
22/09/2017

Rooms were nice, clean and spacious with plenty of outlets. What I liked the best was a room with an outside door plus inside door. It is so nice to back up to the door to unload heavy suitcases. I wish all hotels had this feature. Front desk was were good. The restaurant was fantastic. Dinner menus was large and food was prepared well. Breakfast was equally as good. Real breakfast with discount coupon from front desk. Did not have the nasty free breakfast that the others serve!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello Phil ~ Your great review is much appreciated! I am happy to see you enjoyed our full made to order breakfast. Please come back and see us again soon. Safe Travels, Marci

"Love the place"

4
21/09/2017

Love the place the price sometimes is a little high to me but I love with in the lounge has a band and I can just relaxing comfortably stay there. The food served in the bar from the restaurant is delicious the staff is great my bed it was extremely comfortable I just felt that the price was a bit on the high side

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear missysha ~ We love your review! Thank you for staying with us, and glad to hear you were able to enjoy our Friday night live music in Cooper's Bar & Grill. Please come back and see us again soon. Regards, Marci

"Nice hotel in a great location"

5
17/09/2017

The Tree House Hotel in Mt Shasta is extremely well located, just walking distance from downtown. It has all the amenities you'd want--nice, clean rooms, great restaurant and bar, indoor pool, and exercise room. Both interior and exterior are very attractive.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Thank you very much for your 5 star review!

"Loud rattling AC and strange suite set-up"

2
16/09/2017

Very noisy rattling AC and nothing can be done about it - not all rooms. If you're facing the freeway you can hear it clearly (avoid that side). Not worth $220 per night. Room set-up very strange: 2 rooms with beds in them, this is not a real suite, so false advertising. See pictures. Also, good luck watching TV at that angle. Final bill discrepancies, had to go back to have it fixed. This place needs major updates or should be sold to a better hotel chain.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Calmhawk ~ Please accept our sincere apologies for the problems encountered during your stay. I would like to take care of this personally. Feel free to contact me directly at 530-926-3101. Kind Regards, Marci Wenstad General Manager

"A very good hotel for a short stop or a few days."

4
16/09/2017

We stopped for three days in one of the rooms with a view of mount Shasta which gave an impressive view which was constantly changing with the light. I would recommend these rooms. The staff were all helpful. We had breakfast one day and it was good being freshly made served quickly. If driving down freeway 5 or for a short break I recommend this hotel.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear PrestburySK ~ Thank you very much for your honest review and recommendations. It is our pleasure to be of service to you. Kindly, Marci

"Old and unimpressive"

1
13/09/2017

So for starters, my "mountain view" room offered an expansive view of the parking lot with just a sliver of mountain in sight. The king bed I asked for turned out to be a queen. On top of being dated, the room could have been cleaned better. It was on the, which I would expect in an old building like this.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Valued Guest, Please contact me directly so I may correct the issues you encountered while staying with us. All of us here at the Tree House appreciate your business, and value your feedback. Kindly, Marci Wenstad General Manager

"Cute but dated."

3
10/09/2017

Not a bad hotel, little dated with the decor unless you like the 70"s look. Clean, well kept, A/C needs to be replaced, loud and not that good.. I would stay in it again since I had been in the Comfort Inn down the road in Weed for 4 nites and it was not a good experience..

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear williamA1450QI ~ Thank you for your honest review of our hotel. Our beloved Tree House hotel is rich in history and charm, while still providing all the modern comforts. All of our guest rooms have new carpet and furnishings. We do hope you will give us another opportunity to provide you with an exceptional stay. Kind regards, Marci

"The Best Hotel after a Day in the Caa"

5
08/09/2017

We planned a overnight stop in Mount Shasta and booked this hotel! I researched the hotels in the area and decided on the Tree House. Marci was amazing and made sure everything was perfect for our visit. Unfortunately the fires in the state were so bad we couldn't even see Mount Shasta from our hotel room window That aside the hotel was perfect being they had an indoor Swimming Pool and Hot Tub. This fact alone makes this hotel the number one hotel in Mount Shasta. We had a long drive and drove down from Vancouver, CA and there is nothing better then after a long days drive than an amazing swim and dunk in the pool and /or Hot Tub. Thank you BWPTH for an amazing relaxing stay

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Greetings JDVTraveler ~ Your great review is appreciated by us all. We are so happy to hear you had a relaxing stay, and hope to see you again soon. Safe Travels, Marci

"One of the Best BW's we've stayed at!"

5
06/09/2017

We stayed at this BW while attending a car show in Mt. Shasta City. We were so pleased with everything about this hotel. We like to get a room where we can easily park our classic cars as well as see them from our room. The staff did a great job accommodating our needs. Plus the room was very comfortable and had a great layout. It was also quiet enough where we could get a good nights sleep. The on-site restaurant and bar was a great bonus as well. The food was really good and the atmosphere very comfortable. We really enjoyed our dining experience each time we ate there. Thanks so much to all the staff and their efforts. We will definitely be back!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Greetings Colette Y ~ Your wonderful review of our hotel and restaurants are appreciated by us all. We are all looking forward to your next visit! Thank you again, Marci

"Dirty rooms, hair in sink, dust in elevator"

2
05/09/2017

Hair in sink of bathroom, room has weird smell, bed comfortable, not cleaned enough. hotel is eerie, I would not stay here again. The pictures make it look wonderful, should have known better., we were however given $45 off the bill once we complained at check-out. majorly overpriced for what this is, but the best bit is the Tesla car chargers. Other than that, pretty awful hotel. Couldn't bring myself to eat the breakfast, just stayed one night and bolted. Overall, they need to renovate the whole thing. Also expect loud train noises all night long!! Don't try sleep.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear 76zuleykas ~ Your honest review of our hotel is much appreciated. Please accept our sincere apologies for the cleanliness issues you encountered. All of our guests should be welcomed into a fresh and clean room. This will be addressed. We are struggling to keep up with the dust and ash due to all of the fires burning in our area, and we are housing lots of fire fighters at this time. I do hope you will give us another opportunity to provide you with an exceptional stay. Kindly, Marci Wenstad, GM

"Another Fabulous Best Western Experience"

5
02/09/2017

You will want to make sure to arrange your travel to stay in the Best Western Treehouse in Mount Shasta, California. The employees are friendly, helpful, and pleased to be of service to guests. The bed was one of the most comfortable of our hotel stays. The bar and restaurant serve a wide variety of food and drink options that are worth coming home to in the evening after a day out in the wonderlands that surround Mount Shasta. The hotel decor is appropriate for the area, and exceptional in its style. We loved everything about this hotel! You will be happy with a choice to stay at the Best Western Treehouse hotel in Mount Shasta, California.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
WOW! Thank you very much Journey46. Comments like yours makes our jobs so enjoyable. Our friendly staff enjoyed serving you as much as you enjoyed staying. Please come back and see us again soon. The Tree House Team

"Wonderful hotel and great staff!!"

5
01/09/2017

This hotel rates as excellent in our view. The rooms are great. The restaurant is delightful. Hotel staff customer relations are top notch. The indoor pool and hot tub are marvelous. We recomment this hotel highly.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear lozial, Your great review is much appreciated. We are so happy you enjoyed your stay with us. We hope to be of service again soon. Kindly, Marci

"Liked the hotel but not the trains at all hours"

4
31/08/2017

We stayed 2 nights and thought the hotel was a pretty good choice. Had a king bed room on second floor with mountain view. Spacious room and bathroom. Quiet ( except the trains) despite being near road. Convenient location to walk to several restaurants. Staff all friendly. Loved the fact we could get to Shasta hikes really quickly. The only thing that may prevent us staying again is the fact a train line is nearby and trains come through constantly even during the night and blare the horn - woke us up even with ear plugs.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear debbie40 ~ All of us here at the Tree House appreciate your business, and value your feedback. I wish there was something we could do about the trains, however, these are out of our control. We do offer complimentary ear plugs at the front desk for those that are bothered by the trains. We do hope you will stay with us again. Kind Regards, Marci

"nice motel"

5
29/08/2017

If you happen to be passing through Mt Shasta City, or it is your destination, consider staying at the Best Western Tree House. You can't go wrong and if you have a furry pet with you, they are pet friendly. There are restaurants, gas stations and grocery stores in close proximity and a lovely little town with lots of shops to explore, plus easy on and off freeway access on I-5. Also railroad buffs will love the sound of an occasional freight train passing through on the Union Pacific mainline.

"Quite a nice hotel"

4
28/08/2017

Best Western, Mt. Shasta. Get a mountain view if you can, though there was smoke from fires buring everywhere, obscuring pristine views. Our king/view Room has a “bar” sink, as well as a sink in the toilet area. Shower/tub with a mat and grab bar. Lots of brownie points for towel racks. Three of them. This is a first. Frig, no freezer,microwave, good lighting. Breakfast no longer free. They claim food waste, which sounds legitimate. HowEVER, instead of giving each person a choice of, say, 5 different limited menus included in the price of the room, instead you are offered a 20% (if memory serves) off coupon. Perhaps because we're used to B.W's including breakfast in the cost of the room, I find the "coupon" very annoying. The restaurant food was average. There is also a separate bar. It took a bit of a hunt to find the 2 sets of stairs leading down to the huge dining/reception area. EXIT signs abound, but not at all helpful, as most seem to lead to closets or closed doors. Rather dangerous, should there be a fire.The rooms are all situated in a"U" shape surrounding the huge area below.

"Complete package"

4
28/08/2017

Friendly staff, good restaurant and great location. This BW+ has many amenities if you are staying on a leisure trip, such as an indoor pool, laundry etc. Its proximity to the I-5 was amazingly quiet. The complex is a little lake a maze, but hallway signs were good in directing to the lobby and restaurant.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Thank you for your kind review!

"Family Weekend"

5
28/08/2017

We really enjoyed our weekend here. The hotel was very nice for our whole family. The grounds are very pretty. The rooms were very quiet. We rented 4 different rooms and each one was nice and had a good view. Breakfast was slow, but exceptionally tasty. We will definitely stay here again.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Family, Thank you for staying with us during your weekend. We are so glad to hear you enjoyed your visit, and are looking forward to welcoming you back. Kindly, Marci

"Very nice hotel, friendly staff, and great location!"

5
24/08/2017

We stayed here for three nights in late August, toward the end of high season. My wife and I had a room that was clean and spacious, and we had an adjoining room with a bed and TV for our 10-year-old, with a shared bath for the three of us. As many of the reviews here have mentioned, the location is ideal for seeing all the sights in and around Mount Shasta. The decor is modern rustic, very appropriate for the region. And the staff were very friendly and helpful. The only negative is the dining room. Granted, we only had breakfast there the first morning, but none of our dishes were very flavorful or appealing, and the service was very happy hazard. The coffee left a lot to be desired too. So we ate out for all our other meals, which was just fine because Shasta has so many wonderful options.

"Great Shasta Accommodations!!!"

5
24/08/2017

I have to say that our stay was excellent. Room very clean, and ACs were very quiet, contrary to other posts. Food also very good. Liked the breakfast menu!!! If staying in Shasta, I highly recommend. From direct booking at hotel to check-out, all wonderful and cheery service. Well done, staff!!

"2017 solar eclipse"

5
23/08/2017

This hotel was the best stop over from central Oregon after the 2017 solar eclipse. This hotel is location to the finest golf and amazing mountain view's of Mt Shasta. Also, the hotel host the largest indoor swimming pool in northern California. Thomas Braun

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Guest, Thank you very much for your kind review. We are looking forward to welcoming you back again soon. Safe Travels, Marci

"Nice find"

4
22/08/2017

Nice place to layover. Restaurant was fine. Supercharger on site, which was the key for us. I would recommend it. I really don't have anything more to say. Seems to me it's more important to get user reviews than to require lots of characters.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello Wallace G ~ Yes, we appreciate your review! Thank you for your time and comments. Kindly, Marci

"Tree House Inn"

5
22/08/2017

I like this place. It's so close to Mount Shasta! And the interior design is very woodsy cabin-y, with lots of wood - it's not your typical Best Western. Comfy beds, roomy (we had a suite), very clean - and pet friendly as well.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Carol P ~ Thank you for your review, and for choosing our hotel. I am happy that you enjoyed your stay and I'm looking forward to having you again as our guest. Regards, Marci

"Convenient for town & highway"

3
17/08/2017

Standard hotel, good rooms & easy to park. Small bar with very pleasant young woman serving. Some confusion over our booking & given vouchers for breakfast food was good but very put off by the brusque comment these don't include service.. did leave a tip but came away with a less than positive view of this aspect of customer service

"Central Location"

3
16/08/2017

Located in the town of Mt Shasta it is close to the highway and to the mountain. The electronic keys constantly stop working requiring you to get a new one again and again. No Vegan options on their dining menu. There is no elevator. So if you have a heavy suitcase or can not do steps, request a first-floor room in advance. We had to pull our 50 lb bags up the stairs. The A/C is really loud in the room. Bring some ear plugs. It kept the room cool though. Employees are friendly and helpful. Rooms are clean and tidy and the bed was excellent.

"Nice hotel, but we had a problem."

4
14/08/2017

This is a nice hotel. The parking lot is spread out, and you can park outside your room, and there is also a door into the hallway where you can walk to the lobby. The beds were comfortable and the room was clean. We did have a problem. The A/C didn't work. It was putting out some air, but would not keep the room cool. We checked in about 3 PM and the room was warm. We assumed the room would cool down so we went for a drive to see the sights and to have dinner. When we got back we called the desk about the A/C. A very nice young woman came out and tried to fix it. She said to wait a few minutes to see if the fix worked. We waited, and then called back because it was still too warm. Another nice young woman came out and tried a similar fix, again to no success. I called again and asked to speak to the manager. I asked to be moved to another room (a hassle for us) and was told that all the rooms were booked. I told her since we had checked in so early, we should be able to get a room with a working A/C, but she declined and offered us a discount on breakfast at their restaurant! ARE YOU KIDDING ME? $10 or $20 discount for a $200 room that doesn't have A/C? I declined and asked again to be moved. No luck. So then I told her the minimum refund I would accept is HALF the room rate. She declined and said she would see what else she could do. About 45 minutes later a maintenance man arrived (about 9 PM) and replaced the A/C. This was a window mounted unit, and the back was covered with ice. The replacement unit worked and we were able to get a good night sleep, but were definitely up later than normal. So the room was OK, after the A/C was fixed. But I'm still not happy with the poor treatment we got. We did not get any discount for our unhappy experience. But they did charge us another $12 for breakfast that we didn't have. After calling them (hopefully for the last time) they reversed the charge.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Alton L ~ Please accept our sincere apologies for the problems you encountered with the A/C unit. Feel free to contact me directly and I will be happy to make appropriate compensation for you. Kind Regards, Marci Wenstad, GM

"Good convenient choice near the I-5"

4
13/08/2017

stayed here overnight on a hot, hot 109 degree day. Got the last room in the hotel, an ADA room with an open shower. Overall, good consistent BW but with a 'Tree house' theme in the lobby. This is larger than most BWs I've stayed in and has three separate sections with rooms. I noticed that this where a lot of CDF (California dept of forestry) and SFP (railroad) crews are put up. Not sure if this is because it was fire season or this is a regular clientele. Otherwise, room was fine - although I really don't prefer an ADA room - and the staff were cheerful and helpful. While the hotel has a restaurant - had a pretty good breakfast there - the Black Bear diner is just next door and town is only a few blocks further. At least, when its cooler!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear KiloTango ~ Your honest review is much appreciated. We hope to welcome you back again soon. Kindly, Marci

"Solace amongst the trees"

4
10/08/2017

Skirted by forest and tucked under the shadow of lofty Mt. Shasta, this sprawling arboreal-themed property is just off the I5 and a short distance from the dulcet charms of downtown Mt. Shasta. It's probably the best Mt. Shasta has to offer and provides comfortable lodgings with but one irritation: the 1960s era air-conditioners that are long past their best-before date and make as much noise as a helicopter. The good: our standard twin bed rooms were reasonably roomy, clean and comfortable with enough of the tree motif that characterises the place to spice up what would otherwise be late twentieth century chain hotel vanilla décor. Everything expected was there and it all worked as expected. The beds were comfortable, the linens fresh and there were enough pillows for everyone to find their preference. Leaving aside the air-conditioners, the place was reasonably quiet with barely a distant drone from the I5 – even with the small windows open. The bathrooms worked well and the two separate vanities worked even better during the morning rush. There was enough storage space for our ample luggage. The included wifi worked very well on all our devices and there was plenty of parking despite it being a full house. Breakfast was a better-than-average pay-as-you-go a la carte from-a-limited-menu affair taken in a pleasant dining room lorded over by that ubiquitous Mt. Shasta. Frankly, we'd prefer that than the usual gratis BW buffet swill. The not so good: the aforementioned Stone Age air-conditioning. If the climate permits, turn it off otherwise bring ear plugs.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Tedstravelblogs ~ Thank you very much for your great, detailed review of our hotel. Please accept our sincere apologies for the disturbance from the air conditioner. Believe it or not, these are newer units, and we are working with the manufacture to try and solve the noise issue. We do hope to welcome you and your family back again soon. Safe travels, Marci Wenstad, GM

"Outstanding Staff and Comfortable Property"

5
10/08/2017

We reserved a room for my elderly mother during an extreme heat wave. She loved the room and convenience of the property so much, we decided to extend her stay. Deirdre, at the front desk, helped to make sure my mom could stay comfortably at the property, especially during an almost sold out Saturday night. Very impressed with the staff and the efforts made on our behalf to ensure my mother's comfort. We shall return.

"Wonderful!"

5
09/08/2017

My husband and I recently stayed for 8 nights and I have no complaints. My son and his family recently moved to Mt. Shasta and he recommended we stay at the BW - Tree House. Our room was clean and roomy, all of the staff was friendly. There is a really good Bar and Restaurant attached to the hotel so that was really convenient and this hotel is in a spectacular location. We had breakfast several time in the hotel restaurant, the breakfast was great and the price wasn't unreasonable. Mt. Shasta and the surrounding area is beautiful and this hotel is right off of highway 5. I highly recommend it!!!!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello mol8008 ~ Your wonderful review and recommendations are much appreciated. We hope to see you again soon. Kindly, Marci

"Nice hotel. Great location off I5"

4
08/08/2017

Stayed in this property for one night while on a road trip to Portland. First time at a Best Western property and was pleasantly surprised at the quality of the property and services. Nice indoor pool. Only downside was the lack of free breakfast which was available on the other Best Western properties

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Hendry L ~ Thank you for posting you review of our hotel. We do have a two full service restaurants on site, serving Breakfast, Lunch, and Dinner daily. Please come back and see us again soon. Kindly, Marci

"Comfortable stay "

4
05/08/2017

The rooms are clean and large. The hotel has a larger than average swimming pool as well as a fitness room; this is quite small though, so can easily become busy. The bar and restaurant had live music when we stayed, which was nice. Staff are friendly. A good overnight stop, or for hikers planning to climb Mount Shasta.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Rafael ~ Thank you for your honest review of our hotel. We are looking forward to your next stay with us. Safe Travels, Marci

"Comfortable hotel, great location "

5
03/08/2017

We stayed here from July 29 through August 1, 2017. We were informed that check in regarding the city water issue which I need to mention is not the hotel's fault. The issue did not affect our stay at all. We were given a patio room near the pool it was very quiet the beds were comfortable and the room was nicely appointed. The 25% discount at the restaurant was very nice and we had three wonderful breakfasts there. The restaurant has a perfect view of Mount Shasta. There was plenty of available parking and the hotel was clean with friendly staff.

"Water contamination; updates needed"

2
02/08/2017

My family, including my parents stopped here on our way to Oregon from the Bay Area. I wanted a nice place that my parents would enjoy, and based on the reviews, this seemed like a good option. I was somewhat reluctant considering the high price--among the highest for a Best Western Plus--but I wanted to make sure my parents would be happy with their room. Unfortunately, upon arrival, we were told that the city's water supply was contaminated and that we were to not drink the water, and if we were to use the shower, we should hold our breath so as to not swallow any water. The hotel would provide us with bottled water, however so we could have water for brushing teeth, etc. Based on that advice, we were reluctant to use the water. My mom made coffee for herself with the bottled water, but the coffee maker may not have been cleaned thoroughly as she then got sick and spent a majority of the remainder of the trip recovering. It would be better if the hotel notified its guests of the water contamination issue prior to arrival so that they might make alternative accommodations if they want to have access to running, potable water. Additionally, as mentioned by other reviewers, this Best Western does not offer a free breakfast, but rather a discount. Ultimately, with the water issue, we were not going to eat anywhere in the city, but considering the price, it affects the value rating. The facilities and rooms are in need of an update. I was happy to have received a free upgrade to a balcony room; however, upon stepping onto the balcony, the water spot, depression in the flooring, the crunching and crackling noises upon stepping on the spot made me question the structural integrity of that balcony thereby affecting my enjoyment of the upgrade. Additionally, the elevator is fine on the way up, but on its way down, it makes unusual noises and stutters a bit. Carpeting is also in need of replacement soon. The staff is very friendly, though. If the hotel had potable water, I think this could have been a different experience; unfortunately, I cannot recommend this hotel.

"Lovely night's stay"

5
29/07/2017

Every time we make a trip down to the Bay Area to visit family we stay at the Best Western in Shasta. Its a very nice hotel; not fancy but clean, has a restaurant and bar, is appropriately decorated fort the mountain environment, and covers all the bases (indoor pool included)

"Comfortable and Beautiful Setting .... But, Missed Opportunity"

4
29/07/2017

The hotel is in a great location, the room was clean and comfortable, the staff was great -- BUT it is in need of attention. One specific issue for us was the "view that wasn't" from the 'Mountain View Room.' Even though technically, the room had a mountain view (which by the way could be spectacular given the proximity to and beauty of Mt Shasta), there was for all intents and purposes no practical way to view the mountain from the room. Given the way the room was laid out and furnished you could only see the mountain from one corner of the room by being right next to the window and by pulling and hand holding the curtains way past the point they were intended to go. So as it turns out the best (and only) view of the mountain was from an area in the room that was inaccessible. This could have been easily rectified by changing/reorienting the window coverings and by repositioning the furniture. This may be a small point and maybe our 'view' room was uniquely disadvantaged in this way, but one that was so obvious I am surprised there hasn't been some attention to it. In our opinion, this is a major missed opportunity of one of the hotel's best amenities and seems to be indicative of some of the other lack of attention being given to updating the entire facility.

"E. coli bacteria motel"

1
28/07/2017

My wife made reservations by phone for Sunday July 24th. We arrived and checked in at approximately 6:00 PM thus ending a 11 hour drive. Only after unpacking and washing did we notice the notification on the DRESSER warning us that the enitre city of Mt. Shasta's water was cotaminated with E. coli and that the water must be boiled before using.... We were unable to bath or brush our teeth. Repeating myself for clarity, staff did not notify us at the time the reservation was made or upon checking in. If we HAD been informed of the E. coli we would have reserved a room elsewhere and have still been willing to to stay at this motel in the future. Not to have been informed was dishonest and manipulative. Please note that we have stayed in this motel intermittantly over the past 30 years. The corporate office failed to respond to our emails for over 3 weeks. Phone discussions failed to generate a apology, a promise of corrective action or a refund.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear danielruops ~ On Sunday, JUNE 25th, at approximately 10am, our hotel received a phone call from the City of Mt. Shasta stating that there had been a positive water sample taken with possible e-coli contamination and that there was a boil water in effect. As soon as this information was received, we purchased pallets of bottled water and ice, printed the notice and a letter explaining it, and placed it in all the guest rooms along with complimentary bottles of water. Every guest checking in that day was informed of the issue and explained that showering and using the pool was fine, just don't drink the tap water. Anyone needing more water was welcome to pick it up at the front desk. We had notices posted at the Front Desk, and were very forthcoming and informative of this issue. Our guests health and safety is our #1 priority, and we would never try to hide anything, or deceive anyone. When you made your reservation we were unaware of the issue, and did everything we could to inform you when you arrived. The entire town of Mt. Shasta was effected, so there were no other hotels to refer you too. A sincere apology by phone and email was provided to you by myself. Please let me know what else I can do to make this right. Sincerely, Marci Wenstad

"Excellent"

5
27/07/2017

Very awesome customer service and very clean hotel. My kids used the pool and hot tub and were super happy with it. Clean rooms and very nice inside the hotel. The interior and exterior did match what the outside wilderness looked like. Very much enjoyed my stay there.

"Great for families"

5
26/07/2017

It was so nice to have such a dog-friendly motel and staff. I would definitely recommend Best Western Treehouse for families with pets. It was clean and provided plenty of dog play space. I would definitely stay here again.

"Fabulous Pet Friendly Hotel"

5
25/07/2017

The hotel is beautiful, the bed was really comfortable, the reception gives your pooch dog treats, really large well landscaped pet area or you can use the pretty courtyard. Excellent restaurant and staff. Definitely will go back.

"Great Stay"

5
19/07/2017

We really enjoyed our stay at the Best Western Plus Tree House. Our bed was comfortable, the room was quiet, and the grounds are beautiful. Because we had the Military Rate, we got a great deal, too! It's in a handy location and even though we didn't get a free breakfast, our breakfast in the restaurant was delicious and well-priced. The service was good, too.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello LemonCloud ~ Thank you for your detailed review of your stay with us. It is our pleasure to have been of service to you. Please come back and see us again soon. Kindly, Marci

"treehouse mount shasta"

5
19/07/2017

This hotel was very welcoming. The foyer as well as the whole hotel is made of large wood structure. Reminds me of living in the forest. the staff was very friendly and greeted us with a goodie bag as we are gold members. the restaurant and bar had great food.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello LeanneLangan ~ Thank you very much for your great review. We are looking forward to welcoming you back soon. Regards, Marci

"Lucked out with choice room"

4
18/07/2017

Ask for one of the third floor rooms with a balcony and dynamite view of Mt. Shasta. Costs more but worth it. Restaurant menu includes bar menu selections which opens up a variety of munchaules and entrees.

"We always love to stay here"

5
11/07/2017

As folks who travel frequently, this is one of our favorite hotels to stay in. Its very well-run with clean well-kept rooms, super-comfy beds, great wifi, and just a nice feeling. It is right off the freeway and an easy respite from a long drive on the I-5 corridor. Still it is well-named as "The Treehouse"as it has a cozy, friendly warm feeling there that makes your stay much more than just any "motor-inn". The best thing about the hotel is the friendly service. All in all an excellent hotel for the price.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello AnnieRainbow ~ Thank you very much for staying with us and posting such a great review. We love having you stay with us as much as you love staying. Please come back and see us again soon. Regards, Marci

"Mount Shasta Best Western"

2
11/07/2017

The HVAC system was broken and noisy. Staff had an "oh well" attitude. Service person said hotel knows about HVAC issue but does nothing. Bad experience. Expensive. No rest because of noise. To hot to sleep without "noisy" AC.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear kenhR2681DD ~ Please accept our sincere apologies for the problems you encountered with the A/C unit in your room. Our maintenance department is fixing that right away. Our guests comfort and satisfaction is our #1 priority and if the staff gave you an "oh well" attitude, I will be addressing this. I can assure you this will not be an issue in the future. Please give us another opportunity to provide you with and exceptional stay. Sincerely, Marci Wenstad, GM

"Average stay"

3
11/07/2017

Best part was change from 2nd floor king room to 1st floor queen at check in because of difficulty with stairs. However we had made the reservation months ago...why on 2nd floor...and there was no change in rate. The room was small. However everything was jammed in, two sinks (although one didn't drain), chair and lamp, desk, refrigerator under tv. This the only Best western that did not provide a free breakfast. Instead there was a 25% discount at the Tree House restaurant at this hotel. Service was so slow, we read all the newspaper and still no breakfast. It took 32 minutes for it to arrive. Excuse was training new cook. Altogether it was an hour for a mediocre meal. Very disappointed and overpriced. Plus was excellent view of Mt. Shasta from the property.

"Fun, Convenient Motel, But a Bit Pricey"

4
10/07/2017

We've stayed at this motel three times. It's nice, super convenient to I-5 and the staff are friendly. We enjoy having dinner here and swimming in the indoor pool. The rooms are clean, though they smell a bit musty/smoky on arrival. I really like this motel, but think it's a bit overpriced.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Thank you for your honest review of our hotel. We appreciate your business, and value your feedback.

"Unique Best Western, cozy rooms"

5
10/07/2017

Our family of 4 stayed one night at the Tree House after a week of hopping Best Westerns throughout the western US. It was easily our favorite facility, with spacious rooms that also opened into an outdoor courtyard. The kids loved the large indoor pool, oversized hot tub, and the exercise room equipment. Mom loved the bathroom set-up, with an additional sink/mirror outside the shower/toilet room, making our morning routine a lot easier. We were surprised that there was no continental breakfast included in our stay, so if that's important to you, double check your reservation (we got a % off in the restaurant, but it was pricey). Location was nice - close to the freeway, and within walking distance of a grocery store and a couple of restaurants.

"Room with a view!"

5
06/07/2017

Stayed here for only one night passing through the area. We got a wonderful, spacious clean room with a balcony which had an amazing view of Mount Shasta. Enjoyed the bar which had a nice happy hour and great onion rings. We were comped breakfast which was terrific. The entire staff were delightful. Would recommend this place for sure.

"Great Place to Stay in Mt Shasta"

5
04/07/2017

Beautiful location with an impressive view of Mt Shasta. We had a wonderful (and very affordable) dinner at the Lounge, enjoyed the pool & hot tub, slept well in the comfy beds, and appreciated the proximity to the Mt Shasta/Sisson Museum and Fish Hatchery which were worth visiting!

"Clean and very spacious"

5
04/07/2017

Four of us rented the two king bed suite with kitchen. It was perfect for our one-night stay as we traveled from San Francisco, California to Sunriver, Oregon. Although the suite looked out onto the roof, it had a view of Mount Shasta. The hotel is located conveniently off I-5 and just a short drive up to Mount Shasta (which we did and played in the snow). The rooms were clean, beds were comfortable, and we had ample room for the four of us. The breakfast was okay, and the staff was friendly. My kids played in the very large inside pool. Being inside the chlorine smell was a bit overwhelming, but we opened up some of the windows to air out the pool area. There was also a large hot tub and workout room. We would definitely recommend a stay here.

"dated"

3
01/07/2017

I guess this is the best place in town but to me it seemed dated with dark wood and an old style atmosphere. I didn't being detached from the main building. Beds were decently comfortable minus the tiny little pillows on the kind bed.

"Great Stopover"

5
01/07/2017

Stopped here as a halfway point between Portland and Yosemite.Very pleased with room (great AC and Wifi). Restaurant was good, lots of choices and serves a good breakfast. Indoor pool is large and was very refreshing. Overall, a very positive experience and we would stay again.

"Driver"

4
28/06/2017

We drove from SF and stopped in Mt. Shasta. This hotel was a great stop on the way to Ashland, Oregon. Room was very clean! Great view of the Mountain. Restaurant and lounge gave a lot of options. One of the nicest Best Westerns I have ever stayed in!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Thank you for your staying with us! We are all happy to hear you enjoyed your visit. Please come back and see us again soon. The Tree House Team

"Meh"

3
27/06/2017

We stay at many Best Westerns and we found this one, while decent, to be overpriced and underdone on the details. For instance, when we first arrived, another man, who was also checking in, asked about the chocolate chip cookies that we love about Best Western. It was 4 in the afternoon, and they said they'd be out around 4:30. I "happened" to go back around 4:45 and they said that they couldn't find the cookies. Really? Couldn't they make a call and ask someone where they were? Just strange. It repeated itself the next night. We were surprised that breakfast wasn't included, though we did get a coupon for 25% off in the BW restaurant -- and the breakfast was good. Not only is the hotel very pricey, but you have to pay for breakfast. Also strange. That being said, the pool was beautiful and clean, as was the hot tub. The rooms were clean and staff was friendly. The beds were very comfy. The walls were incredibly thin and we could hear the people on the other side of the wall talking, coughing, etc. We were on an end unit, and we could also hear people sitting out on their balcony talking. I'm not the best sleeper, so this was a difficult situation for me. Overall, while it's a decent place it, charges way too much for my taste -- didn't give me a good sleep -- and I won't be back.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear JennyGrassValley ~ Thank you for your honest review of your stay with us. I do apologize, but we had ran out of cookies for a couple of days. We are now aware of how popular these are and making sure we always have enough on hand. Because we have a full service restaurant on site, we are able to offer a made to order breakfast menu, rather than just a buffet. We have found most of our guests are happy with this feature. Please accept our sincere apologizes for your not getting a restful night's sleep, as we know how important this is for all of our guests staying with us. Sincerely, Marci

"Nice but pricey"

4
27/06/2017

A little spendy, but nice. Noise from trains and children running in the halls and rooms. Bring ear plugs. Pool area was very nice and clean. The restaurant was good. Service could have been a bit better for the prices. Housekeeping could step up their game a bit. Hallways and common areas needed vacuuming. Lots of doors and broom closets left open so the "inner workings" could be seen. Not pretty. Personal conversations going on amongst the staff within earshot of guests.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Jeanette O ~ Your honest review of your hotel and staff is valued. I appreciate your bringing these matters to my attention so I may correct these issues. Please give us another opportunity to provide you with an exceptional stay. Kindly, Marci

"Beauty in the Mountains"

5
26/06/2017

Beneath the beauty of Mount Shasta lies the Tree Top Inn. It's accommodating staff and beautiful rooms,and allowing pets is the perfect place to be. Delicious food, a fitness center and indoor swimming pool and sauna make for comfort and convenience. Whenever I go north to the mountains it's the only place I stay!

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello dorothyj344 ~ Thank you for your beautiful review of our property. We are so happy to hear we will be seeing you again when you are in Mt. Shasta. Travel Much, Marci

"Good location cozy hotel"

4
23/06/2017

We went Mt. Shasta for a cycling event, stayed here for 2 days. It is located at very convenient location with view of Mt. Shasta right there. Hotel has its own restaurant, and close to center of the town too.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Pincy ~ Thank you very much for staying with us while here for the cycling event. We hope to see you again soon. Kindly, Marci

"Nice Place to Stay in Mt. Shasta"

5
22/06/2017

Clean, attractive king room with good view of snow-covered Mt. Shasta, comfortable bed, dual bathroom sinks very helpful in getting ready morning and night, generally quiet night for sleeping although passing train whistle occurs a couple of times each night. Attractive restaurant and bar/lounge with good food, providing top notch service from friendly and competent waiters/waitresses, offering all menu selections in the lounge as well as restaurant--enjoyed both dinners and breakfast at fair prices for value received. Good location for taking walks around Mt. Shasta. Definitely would stay again at the Tree House in a future visit to Mt. Shasta.

"Outstanding staff"

5
16/06/2017

This Best Western is one of the nicest. There is real pine wood used throughout and has a view of Mt. Shasta. We enjoyed a lovely room with a view. Immaculate, comfortable, a fair price. Added bonus amenity is the Tesla Supercharger station. The staff is outstanding, especially Marci, who was so kind to us. We will continue to make this a stop when traveling.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear judithsaxs ~ Thank you so much for your outstanding review. All of us here at the Tree House view it as a privilege to have you as our guest! Travel Often, Marci

"Came for the breakfast buffet. They don't have it any more."

3
16/06/2017

On a past road trip I had this AMAZING breakfast buffet at this place. This time around I opted to spend that extra $100 on a room vs. another chain to get at that buffet again. Upon checkin I was told they no longer offer the buffet, and that my room was non refundable so I was stuck paying for it. On airing my frustration they did offer me 25% off my breakfast to order in their restaurant. Gee, thanks. That buffet was going to be the highlight of my trip, but instead the lingering disappointment of paying $100 that I didn't have to spend was. I could have stayed down the road, picked up a $6 breakfast sandwich and filled up my tank a couple more times.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Todd M ~ We appreciate your honest comments about our hotel, and wish to apologize for the confusion about the breakfast. In April of last year, we began offering a new made to order breakfast rather than the buffet. We have found this to be a better dining experience for our guests. Your business is important to us, and we hope to see you again soon. Safe Travels, Marci Wenstad

"Freshened up w/ some changes"

4
15/06/2017

This is our favorite "stop over" in the area. I noticed the lobby and common areas have new local art installed. The rooms look updated as well. The breakfast buffet we always loved and appreciated is no more. Now a breakfast menu is offered and a discount coupon for 25% off was given to us to help with cost. Disappointed in that. Breakfast used to be free. The Tree House is superior to any other lodging directly in town.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear hornerhous ~ Thank you for choosing us for your "stop over" when in Mt. Shasta. It is our guests comfort and satisfaction that is our #1 priority! I can appreciate your comments about the breakfast. Due to increasing guest satisfaction and food waste, it was decided to offer a new made to order menu, rather than the buffet. We have found most of our valued guest are liking this change. Your comments are valued and we are looking forward to your next stay with us. Kindly, Marci Wenstad

"Great Hotel and Location"

5
14/06/2017

This place was a welcome site. It was located in a perfect spot. Has a great lounge for drinks and snacks. The breakfast was wonderful and the staff was great. We were traveling with a baby and they were great in making sure he had something to eat. Would love to stay there longer so I could enjoy all the amenities. There are great areas around the hotel.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Thank you for your great review!

"Rafting Refuge"

4
12/06/2017

The BW Tree House was a fantastic home base for us during a recent trip to Mount Shasta for a rafting trip. The hotel is clean and nicely maintained with nicely executed knotty pine decor. We'll definitely stay at the Tree House again when in the area.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello Brian G ~ Thank you for staying with us while you were rafting. We are looking forward to you next stay. Kindly, Marci

"BW Treehouse owners turn greedy"

2
09/06/2017

After decades of staying at this hotel and enjoying the free buffet breakfast the owners have now decided to gouge their guests by charging for breakfast. The hotel is already very high priced and to add this cost on top of the room fee is ridiculous.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Richard m ~ We thank you for your honest review of our hotel. I am very sorry to hear that you did not enjoy our new made to order breakfast. It was due to increasing guest dissatisfaction and food waste that prompted a change with our breakfast. We are finding that most of our guests are liking having made freshly made items such as blackberry French toast and eggs benedict. I can assure you it is not our desire to gouge our guests, but to offer a superior dining experience. All of our hotel guests receive 25% off their breakfast. Again, thank you for your time and comments. Marci Wenstad General Manager

"Nice Hotel"

4
08/06/2017

Staff was great! Didn't charge us for our pet bird. Carpets and floors could be cleaner, otherwise the rooms were really nice. Internet amazing fast. Skip the restaurant breakfast and have breakfast at the Black Bear diner next door.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Greetings 683cliffordc ~ Thank you for your 4 star review of our hotel. We have recently replaced all of our guest room carpet, and have the common areas professionally cleaned several times a year. I am very sorry to hear you did not enjoy our new made to order breakfast, and hope you will give us another opportunity to provide you with a great meal. Kindly, Marci

"Good place to stay"

5
06/06/2017

One of the best we have stayed at. I prefer a nice restaurant instead of the "free" breakfast. This restaurant was very good. The ham with the breakfast was excellent. The Hamburger for dinner was one of the best.

"Review"

4
05/06/2017

The hotel is clean,they have an indoor pool.Some of offer a nice view of a courtyard. Service is a little slow in the bar/restaurant. They have a happyhour and you can sit and enjoy a nice glass of wine and have some snacks while the kids swim. You can see them through the glass windows that look out on the pool and spa.They have king beds and they are very comfy.

"Great Views of Mt. Shasta"

5
01/06/2017

This is one of the nicest Best Western properties that I have stayed in. The property is beautiful. The grounds are very clean and well manicured. The views of Mt. Shasta is terrific. A short walk into town to the wonderful shops. Easy to get too and very quiet at night. Great place to stay.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Greetings 56Clemente ~ Thank you very much for your great review of our hotel. We are all happy to hear you had a great stay in Mt. Shasta, and look forward to welcoming you back. Safe Travels, Marci

"Tree house"

5
01/06/2017

Very clean and nice staff. This was our second stay at the Tree House. We are in the lounge and had breakfast in the restaurant. The food was well prepared and tasty. The hotel was a warm cozy feel and nice and friendly staff. The rooms are very clean. We wouldn't hesitate to stay again.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello charlesleslieh ~ Your very nice review is appreciated by us all. We are looking forward to your next stay with us. It is comments like yours that makes us enjoy our jobs even more! Travel Often, Marci

"Great for families"

5
29/05/2017

Have stayed here multiple times and plan on returning. The location is ideal - half way point between Lake Siskiyou and Mt. Shasta. The onsite restaurant makes it so easy to order-in for the room or eat there and watch something on the big screen. Great variety of food to please all ages. The pool is convenient and the hot tub is great to soak, especially during the winter months. Pet friendly! Request a courtyard room to have access to interior hotel access and outdoor for dogs and kids.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Kristina ~ Thank you very much for your great review of our hotel. I am so happy to hear you and your family had a great stay with us. We are looking forward to welcoming you back again soon. Safe Travels, Marci

"Perfect!"

5
28/05/2017

This Best Western would be hard to improve! Very close to Visitors Center, who are very helpful. Attached lounge and restaurant are a plus. Pool and spa area was delightful. Great location near Mount Shasta and north entrance to Lassen is approximately 75 miles away. Easy on and off the highway.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Thank you very much for your perfect review. We enjoyed having you stay with us just as much as you enjoyed it. Please come back again soon. Travel Often, Marci

"Business travel"

5
27/05/2017

Decor/Design different but it's more a resort than a business hotel. It's an older building but clean and comfortable. Everything I need was provided. Forgot my running shoes so went swimming in indoor pool for exercise instead.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Greetings nelsonl359 ~ Thank you for staying with us while doing business in Mt. Shasta. We value all of our guests, traveling for business or for fun. We appreciate your review. Regards, Marci

"Good One Night Stay at Best Western Plus Tree House, Mt. Shasta, Ca"

5
24/05/2017

We stayed for one night. We had a nice king size room. The room had a nice chair, desk, comfortable king size bed, tv, two bathroom sinks, coffee and tea maker, refrigerator and microwave. There were some very nice pictures of Mt. Shasta as art. We were able to park right by our first floor room. The hotel has a nice swimming pool, and a good restaurant and bar area. Service is very good. Being Best Western members we got a nice welcome gift of water, peanut butter crackers, and rice krispie cookie. They also had cookies when we checked in. Since we stayed there for a night, we also received discount off for breakfast.

"Beautiful Hotel in a Beautiful Location"

5
23/05/2017

With views of Mt Shasta during breakfast, and a comfortable and inviting lobby, this is one of the nicest Best Westerns we have stayed in. One of the nicest hotels, period. The room was clean and comfortable and looked out on a landscaped courtyard. The western/mountain lodge décor was nice without being overpowering. Everyone was helpful and knowledgeable. Food was good, but way too much. They need a lite menu option.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello E9162UWstevenb ~ Your beautiful description of your stay with us is very much appreciated. All of us here at the Tree House value the privilege of having you stay with us. We are looking forward to your next visit to Mt. Shasta. Kindly, Marci

"Nicely kept older hotel"

4
22/05/2017

This was a one night stop driving from Seattle to San Francisco. Check in was quick and efficient. There was a bar and restaurant on site. Room was clean and well kept. Lots of towels and product in the bathroom. I liked that there was a sink outside the main bathroom so we could both get ready in the morning. Bed was a bit hard for my liking. Pillows were a bit worn. We had wine and dessert in the restaurant. The service was good. All the staff was friendly.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello Kimberly ~ Thank you for your honest review of our hotel. All of us here at the Tree House appreciate your business, and value your feedback. We hope to welcome you back again soon. Kindly, Marci

"Great Hotel"

5
16/05/2017

Really enjoyed our stay. Great restaurant and wait-staff; wonderful breakfast. Our room had vaulted ceiling - pretty. No problems. Good lighting which isn't always the case in hotel rooms. Very quiet room.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear 781lorrainew ~ We enjoyed having you stay with us as much as you enjoyed staying. Our friendly, helpful staff hopes to see you again soon. Safe Travels, Marci

"Great place to land after long drive"

4
15/05/2017

BWs are always hit or miss, and this is a definite hit. The lobby area has an appropriately "lodgey" feel with wood and rock accents and a fireplace, and our clean king room had wood accents as well along with a fridge, microwave, and granite counters in the bath. Pet friendly (with reasonable fee) and ample walking areas. Our first-floor room opened onto a small patio with chairs and a grassy landscaped courtyard. On a previous trip, I had stayed in Shasta City, but would definitely travel a few miles up the road to stay here again in the future. Great place with friendly staff.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear waldenrocksinsf ~ Thank you for your great review of our hotel. We are looking forward to welcoming you back again soon. Kindly, Marci

"Beautiful Mt. Shasta view"

5
11/05/2017

Beautiful lodge-like hotel with great views of Mt. Shasta. Very nice and clean room. Great pool & hot tub. Lounge area view to pool. Drinks reasonably priced. Staff is very friendly and helpful. I would definitely stay here again.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Robert H~ Thank you for your beautiful review! All of us here at the Tree House feel it is a privilege to have you as our guest. Please come back again soon. Kindly, Marci

"Super Staff and Good Motel"

4
09/05/2017

A bit on the expensive side for my likes, but I was able to negotiate a Military Discount that halved the price of the room. Nice mountain-themed details and well maintained. Comfy bed and ample room. Good selection of craft beers on draught in their little bar. there are few choices for lodging in this small town, and this is no doubt the best.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello RogerF679 ~ Thank you for your super review! I would have to agree with you, we are the best in town (not biased at all). Please come back and see us again soon. Kindly, Marci

"Nice Views and good hotel"

5
07/05/2017

The hotel was very clean as were the rooms. It had a nice shower. The rooms were big enough and clean. The staff were very responsive upon check-in as we had just driven 11 hours. The room had a deck. it was nice to sit outside and look at Mount Shasta. Staff in the lounge were good as was the food.Didn't eat dinner in the restaurant, as more people were eating in the lounge and it seemed the place to go. Had to pay for breakfast, but we knew that upon booking. a good stay

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Guest ~ Our 5 star staff thanks you for your great 5 star review. All of us are looking forward to being of service to you again soon. Kindly, Marci Wenstad

"Great place."

5
07/05/2017

Probably best place in town. Funky but cool interior with lots of carved wood. Staff was great. Restaurant and bar were surprisingly good. Prime rib sandwich was excellent. Drinks were mixed great. I recommend this place. Great atmosphere. Some rooms have a great view of Mr Shasta.

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Hello Anthony ~ Thank you so much for your great review of our hotel and restaurant. It was our pleasure to be of service to you. Regards, Marci

"Adequate clean accommodation"

3
06/05/2017

Good sized rooms and reasonably clean. Bathroom had some gruesome 'curlies' but not going there.. probably a bit dated, but staff very welcoming and friendly. Very convenient location if here to visit Mount Shasta

Marci W, General Manager at Best Western Plus Tree House, responded to this review
Dear Francois B ~ Thank you for your honest review of your stay with us. On behalf of our entire team, please accept our sincere apologies for the hair left in the bathroom. It is always our desire to have a spotlessly clean room for you! I can assure you this has been addressed. We do hope to welcome you back again soon. Regards, Marci Wenstad, GM

"Excellent rooms, good food, great hosts, and a TESLA supercharger"

5
02/05/2017

Tesla superchargers in parking lot. Large room with extremely comfortable bed, one of the best ever. Breakfast was good and reasonable price. Decor fits the theme and the view of Mt Shasta ... say no more. Will be back.

"Goodnights rest, bueatiful view"

5
02/05/2017

This is a beautiful hotel situated in an awesome setting. Our room looked directly onto the mountain. Awesome view. The staff where great and very helpful. The amenities were first rate with the largest pool and hot tub we have found. The food in the restaurant was of the highest quality. Our compliments to the chef and some of the best wait staff we have found. Great experience.

"Very good hotel"

4
01/05/2017

The treehouse is very good for a stay with a dog. Breakfast even with 25% off is still not worth the trouble. The rooms are nice though they seem to be having more and larger furniture, all a bit bizarre. We've stayed at the hotel many times in the past ten years and find the place very consistent.

"Great stay"

5
29/04/2017

Had a great stay as always. I've been coming to this hotel for over six years now. I always make a point to stay here when I'm passing through. This time I noticed the staff in the restaurant weren't up to their usual standards. A little rude and bad service. That was the only sour point of our stay.

"Mt Shasta on way to Oregon"

3
27/04/2017

Excellent hotel with a great disabled room. We had breakfast at the restaurant which was very high quality. Everything was good. We will probably stop there on the way back home. We belong to the Best Western Club so our visit was free.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Jack ~ I am so happy to hear you had a great stay with us and we are looking forward to providing you with 5 star service the next time. Regards, Marci

"Excellent"

5
23/04/2017

Well taken care of at the last minute and provided just the right room for three adults. Will definitely stay here again when on a road trip. Service at the desk was efficient and favorable treatment all around.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Thank you for your excellent review. We are looking forward to being of 5 star service to you again. Kindly, Marci

"Great view of Mount Shasta"

5
23/04/2017

Amazing view from our room. There was a patio with outdoor seating and a table where we spent the time from checkin to dinner looking at the mountain. Very good on site restaurant, We plan to return here.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Our 5 star staff thanks you for your great review. We are looking forward to welcoming you back. Regards, Marci

"Best place to stay in Mount Shasta area!"

5
22/04/2017

We stayed here for a family vacation for a few days. It worked out great because they have rooms that have an additional bedroom. Rooms were clean and had good soaps, a microwave, and a mini fridge. The Wifi was fast! The restaurant was very good! Prices were reasonable and portions were generous too. They have an incredible deal...for $13 you get a burger, fries, and a beer! They have a bar too that serves the same menu. On Friday nights there is live music. They have an indoor pool which is pretty cool. The Lobby has coffee in the morning and cookies in the evening. Excellent parking too.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello TravelDeMistyFied ~ Thank you Thank you Thank you for your awesome review. We are smiling because it is your enjoyment that makes our jobs rewarding. Please come back and see us again soon. Sincerely, Marci

"Great time"

5
22/04/2017

We decided to stay and check out the local area. The view of Mt. Shasta was amazing. The in house restaurant was great! We will stay there again and I recommend it to anyone passing through. The spa was very relaxing as well!

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Valued Guest ~ Your recommendation and great review is much appreciated. It is hearing comments like yours that makes us all love your jobs even more. We can't wait to see you again. Travel Often, Marci

"Complimentary breakfast is gone"

2
20/04/2017

Been staying here for 20 years. My last visit, 1 night was $182 and all I got was free coffee. Loved their free complimentary breakfast. Big plus why we used to stay there. Now you have to pay. Walk across the street to the Black Bear Diner for a better deal. Only Best Western I have stayed at that offers no complimentary breakfast. Rooms rates are too pricey as well

"Great Stay in Shasta"

5
16/04/2017

Great accomidations with lounge and full restaurant. Rooms are excellent and very comfortable. Bed was very comfortable as well. Highly recommended. Staff is very helpful and professional. Restaurant is excellent.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the Tree House again soon. ~Marci

"Great Hotel"

5
13/04/2017

Beautiful hotel. Everything was perfect! We stayed with our kids and there was plenty of space. The weather was bad and it was nice to get in to the room easily and around the hotel without going outside. Great service in the bar. Great food too.

"Great place for getaway"

5
11/04/2017

I travel for business and this hotel is the best place I've found for busioness or pleasure. Great price, great location and wonderful staff. There is a nice restaraunt, a fun lounge and bar and spectacular views from the third floor rooms.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello 912karld ~ Your comments are appreciated by us all. Thank you for staying with us, and we are looking forward to welcoming you back again soon. Safe Travels, Marci

"Great stay in Mt Shasta"

5
09/04/2017

Beautiful property with great service. We enjoyed every aspect of this repeat visit. Check in was easy and quick, our room was comfortable, bar was pleasant, breakfast was excellent. Excellent location for our road trips through Northern California. Live the cookies!

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Jbhes ~ Thank you for your great review! We enjoyed every aspect of it. Please come back and see us again soon. We will have the cookies ready for you. Kindly, Marci

"What could be better than to be greeted with a smile and a warm freshly baked cookie!"

5
06/04/2017

Since I was driving 6 hours from San Francisco and not knowing when I would reach Mt. Shasta, I chose this hotel mainly for it's 24 hour front desk rate. i was greeted very warmly by the front desk clerk and given a freshly baked cookie. Great start to a great stay. The rate I got from the hotel's website was excellent. The room and all the amenities were typical of that of a Best Western. Parking was plentiful and free. The bar and restaurant (closes at 9:00 pm) was open when I arrived at the hotel. Since it was 8:45 pm, decided not to stress out the restaurant employees and had dinner at the bar. Look for my individual reviews of the bar and restaurant. Though I did not have the opportunity to walk about the area, there's a gas station conveniently located right next to the hotel. Definitely recommend this hotel.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello damookie ~ Thank you for your detailed review of our hotel. We are so happy to hear you had a great experience. Please come back and see us again soon. Kindly, Marci

"A stop over"

2
03/04/2017

We stopped here on our way through California. For the price it didn't meet our standards. Best western hotels usually offer a free breakfast of some kind but here you get 25% off only. Lame. Dive further in either direction and skip this over priced, not great hotel. That said the view, if you are on the correct side of the hotel, Mt. Shasta is awesome. But you can see it from the road as you drive by.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear geanbean59 ~ Please accept our sincere apologizes for not providing the stay you were looking for. It is our guests comfort and satisfaction that is our #1 priority. Kind Regards, Marci

"The best place to stay between Portland and Northern CA"

5
03/04/2017

This was our second stay on our way to CA. We had a scare the morning after our nights stay, and my husband ended up the hospital, which was very close. The staff and manager, Marcy, met me in the lobby before I went to the hospital. Their concern was comforting, and I was told not to worry about the room. I called to let them know that he was going to be in the hospital for the night, and they said they already held our room. When I came back that night, the new desk clerk had the new keys waiting for me. I was able to get a delicious sandwich from their restaurant, which I took to the room. We were charged a reasonable fee for that second night. Everyone from the hotel and hospital treated us like family. We had to cut our trip short, but we will definitely come back this summer. This Best Western is our favorite one! Btw....my husband is doing great! Thank you, Marcy and your wonderful staff! Myndall & Bill Shivers

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Mr. & Mrs. Shivers ~ I am so happy to hear Bill is doing better. It was our pleasure to be of assistance during such a scary time. We hope to see you again soon, with no trips to the hospital this time. :) Regards, Marci Wenstad

"Beautiful hotel with pool and SPA"

4
27/11/2016

In summary: has pool and hot SPA, nice and clean country style interior, super friendly staff, little bit far to walk to downtown, expensive restaurant. We stayed at the hotel as family with kids. We choose the hotel, because it looked stylish and beautiful and it was as good as it looked on the pictures. It had kind of country style and lots of wood was used in the interior. The room was nice and clean. There was no sign of wear. The facility had pool and hot water SPA. All rooms were connected to the pool side as far as we can tell. There was enough room and towels for everybody. We didn't eat there, because we didn't find any vegan food in the menu and all the dishes were rather expensive. I did get a beer from the pub and they had good IPA's on the tap there. The restaurant had live music on Friday night. They had a whole band there and it was very enjoyable. The staff was super helpful and friendly. This actually applies to everybody we meet at the town. The hotel was in good location. It was just off the highway, but far enough not to have any noise. It's about half a mile walk to downtown. So, it's kind of far to walk, but too close to drive. We had mountain view room and it truly did have perfect view to it.

"Nice Overnight stay"

4
23/11/2016

It is true - the lobby is very cute, the bathrooms are very clean, the room is very comfortable. The room amenities are above and beyond what you would expect at a Best Western. This hotel is by far the nicest hotel in this small town. BUT the "Mountain View" we requested and paid extra for is not at all what I envisioned. In my mind I saw a second floor room with a large window with the curtains open revealing beautiful Mt. Shasta. What we got was a first floor room on the parking lot. And the view was of semi-truck parked along the road in front of the hotel. We have to keep the curtains pulled closed because the window facing in the direction of the mountain was also on the sidewalk in the parking area. When went back to the front desk to double check that our room (107) was the "Mountain View" we paid extra for, the young lady at the desk told me to "Look Up" and kinda giggled. I would stay here again but get a standard room and save a couple of bucks (and giggles).

"Best hotel in the Shasta City area"

4
21/11/2016

This hotel staff is very friendly. The amenities are constantly changing but fairly generous. i.e. They used to have a free complimentary buffet breakfast, now it's 25% off of your restaurant served breakfast. They used to have free coffee in the lobby, not now for some reason. Housekeeping is good, quick, and efficient. Beds are comfortable. Rooms are spacious.

"You won't want to Leave"

5
20/11/2016

We were so impressed with this lodge style property that we decided to stay on our way home. They have a Tesla charging station on the property, which is what brought us there. Our room was huge with a deck at the back. We had a drink at the bar, dinner in the restaurant- enjoyed the prime rib and the crème brule. We sat by the huge fireplace in the lobby and listened to the entertainment from the lounge. Great value.

"Cabin in the woods"

5
19/11/2016

This hotel has a wood design architecture that reminds me of cabins in the mountains. The lobby is beautiful as well as entire place. The veiws of Mt Shasta are stunning. We had breakfast in the hotel and the food was great. There is a big wood burning fireplace in the restaurant that was so nice to see going. It's very cozy there and I will surely stay at the place again. Our entire family enjoyed the stay and that's not always easy to do. Mark......

"Very clean"

5
18/11/2016

Very clean and relaxing love how pet friendly and family friendly this hotel is. Beautiful hotel super relaxing. Staff was very accomadating and rooms were very spacious and clean with great scenery all around hotel.

"Home away from home!"

5
18/11/2016

I have stayed at this hotel many times while visiting my daughter who lives in Shasta. Along with other family and friends we always stay at this friendly, safe, comfortable, accommodating hotel. The grounds are carefully maintained with wonderful views of either beautiful Mount Shasta or the waterfall garden. Their restaurant has excellent food (too bad they don't have room service!). My dog travels with me and they have a garden area where we can go for walks and "take care of business". The hotel is located near a small shopping center and the local downtown shops. If you're looking for a cozy, comfortable good night's sleep...the beds are great and the pillows fluffy. It's my home away from home when I'm on the road.

"Such a great place! Feels like home!"

5
17/11/2016

This place feels like home! Every time I drive through I always stay here and love it! Coopers bar is a great place to get a drink and enjoy the food. The prime rib is so good! The hot tub is such a relaxing place to unwind before getting on the road again. The views are wonderful and the staff is so friendly! Definitely recommend!

"Lovely hotel in a lovely setting"

4
15/11/2016

We have come to expect high quality from the Best Western Plus hotels. This one did not disappoint. The hotel is furnished in a mountain cabin style. It has a good quality restaurant (Treehouse), a bar and lounge, a large pool and spa and inspiring views of Mt. Shasta if you happen to have a room facing east. Our room was clean and spacious. Off-season rates were moderate. Note: no breakfast included.

"mount shasta experience"

5
14/11/2016

While visiting Mount Shasta I wanted to keep costs down and stayed at some 50/night rooms. Before leaving, I wanted to stay at the Tree House because it looked cute and had a view of the mountain. I wish I would have stayed here the whole time. The room was outstanding, service excellent and you can't beat the view. Restaurant was very good as well. I had the stuffed pepper soup and BLTA which was awesome and the price is reasonable if not great.

"Tree House Inn Best Western"

5
13/11/2016

The staff was friendly and knowledgeable. The hotel clean and inviting. I love the indoor pool and spa. The bar was hopping and service was good. The food was okay and not really very exciting. Loved the sweet potato fries though!

"Perfect Hotel Experience"

5
07/11/2016

This is our second stay at The Tree House Best Western in Mt. Shasta, and each time has been nothing short of perfect. Fantastic, warm, professional staff, beautiful and extremely comfortable rooms, and great perks. I particularly enjoyed the pumpkin pie coffee fixings just off the lobby, this time around, and the delicious cookies at check in, which I needed after a long drive. Really great lodging experience, overall, and well-priced. You get a lot of bang for your buck, very reasonable. I highly recommend this place.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Alex ~ All of us at the Tree House really appreciate your kind review. We are all happy to be able to take good care of you while you stay at our beloved Tree House hotel. Looking forward to having you back soon. Kind Regards, Marci and Friendly Staff

"Great place with spectacular views"

5
05/11/2016

We spent three nights here while visiting friends and exploring the area. The hotel staff were all very helpful and friendly. Our room was standard, but with a large two sink restroom area and comfortable bed. The hotel bar and restaurant had very good food and good friendly service as well. One thing that bugged us was the hallway were very warm. Winter was approaching so the hallway heaters was on. Overall I'd recommend staying here.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Ron ~ Thank you for your 5 star review. I am so happy to see you will recommend us to your family and friends, and I can assure you we will make their stay a memorable one. Being in the hospitality business means we are all here for your comfort and satisfaction. Come visit us again soon. Safe Travels, Marci Wenstad, GM

"Great Family Hotel with a good restaurant!"

5
03/11/2016

We spent one evening here on our California Road Trip. The views of Mt Shasta are wonderful. The staff was super friendly and the hotel itself is a beautiful throwback to themed road side hotels. The woodwork in the hallways and the rooms is beautiful. The views of the inner courtyard from our room was wonderful as well. The restaurant on property had a friendly wait staff and the breakfast was very good!

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Greetings TeamHovis ~ Thank you for your great review. I am happy to hear you enjoyed our views of Mt. Shasta and our Tree House Restaurant. Please come back and see us again. Travel Often, Marci Wenstad

"Log cabin in the shadow of snowy peaks"

4
27/10/2016

This was the most interesting Best Western I have ever encountered. The entire hotel is modeled to feel rustic and like a ski-lodge. The staff were great and very accommodating. The do allow pets I saw many dogs during my brief stay. Also if you are there for the long haul there is a grocery store just across the street so you don't have to eat out 100% of your stay. Warm was a standard room for a hotel of this caliber which is beyond a typical Best Western. Random oddity: my room number was 325 and was on the second floor. Despite this, the room it was very easy to find because the front desk provided great instructions and the location is not a mess of hallways and has the bank of rooms clearly marked.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Lisa Beth N ~ Your positive response is very much appreciated. Our room numbers start with the building number, either 1, 2 or 3. Yes, our property can get confusing, I like to call it a maze, but our Front Desk staff is well training in giving accurate directions. We hope to welcome you back again soon. Safe Travels, Marci and the Tree House Staff

"Best Western Plus Tree House, Mt. Shasta"

5
24/10/2016

We have stayed at the hotel several times. It is always worth it. The staff are friendly and helpful. The rooms are comfortable and the atmosphere in the lobby is wonderful! I love to sit by the fireplace in the lobby and just relax!

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Greetings 452kathleenj ~ Our 5 star staff appreciate your 5 star review! Thank you for staying with us and we cannot wait to welcome you back. We will have a nice fire going for you. Travel Often, Marci and the Tree House Team

"Very good, not quite great"

4
17/10/2016

We stayed here while attending an outdoor conference that took off from nearby Weed. The motel is quite nice; it's conveniently located and has great beds and other stuff. Lobby area and staff are impressive. Good air and air conditioning in the room, which was very clean. The lobby-area restaurant and bar seem OK, though we did not use them except to purchase a glass of wine for transport to a nearby "convention" room. Not sure why there was no free breakfast, which you usually get at Best Westerns, especially the higher end ones. No fitness center. And the coffee, both in the room and in the lobby, was awful, and the in-room coffee maker was the type that makes it hard for you to make your own coffee (we typically bring our own). I don't know why otherwise good motels scrimp on items like that. The banquet food on Saturday night was terrible, but I don't know if the motel or another vendor was responsible for that. All in all, quite satisfactory, but given the relatively high price, they could have offered more.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Jeffery T ~ Thank you for your honest review of your stay. I am happy to hear we were conveniently located for your conference. Because we have the privilege of having an on site restaurant, we are able to offer a full made to order breakfast menu, rather than just the average continental breakfast. I hope you were able to try out our new menu with items like eggs benedict, black berry french toast, and build your own omelets. I am sorry to hear you did not like our coffee, as we have done extensive research on which coffee blend is the best option for most of our guests. All of our guest rooms have a new single cup coffee maker for the ease and convenience of our guests, and we have a coffee station in the lobby for early risers at 5am. We do hope to welcome you back again soon. Regards, Marci Wenstad

"Above and Beyond my Expectations"

5
17/10/2016

I was sick from day 1. The chef provided chicken broth FREE OF CHARGE during my entire visit. Room was spotlessly clean. I've stayed in many hotels cheap and expensive...This one ranks as one of the best. Jacuzzi and pool, carpeting and everything else were all clean. Front desk staff and even cleaning lady - ALL were very competent, professional and courteous, likely best service I've seen at a hotel. 2nd floor room was very quiet. Restaurant had GREAT waiter each time, and as I mentioned, the chef went above and beyond. The only minor issue if I really had to give one, was that the heater adjustment needed to be explained over the phone - it was not an obvious/standard up and down with the temperature gauge. Overheard a lady complain about the heat in her room --she had no idea it could have easily been adjusted. I mentioned to front desk that they need a simple step by step card on the heater/a/c unit. As for those who don't like the décor, well, to me it was like a mountain lodge, a lot of carved wood tables - but I don't see it as an issue - I think it's people looking for something to complain about. If I am in a hotel that is spotlessly clean and quiet, I am happy. If the staff is competent and do their job well, I am happier. If the restaurant is good also, there's nothing left to want. This place was GREAT.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear mz222222 ~ Your kind words and review is much appreciated by us all at the Tree House. I am so happy to hear you were genuinely cared for and enjoyed your visit with us. I am sorry to hear you were sick and wish you well. Please come back and see us again soon. Kindly, Marci Wenstad

"It was nice"

4
17/10/2016

Nice location, nice people, clean rooms and comfortable beds. No free breakfast, stayed 3 days but was given 1 voucher for 25% off one breakfast. The lounge looks into pool area so swimming and using the spa was like being on display for the diners. Awkward!!

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Mary B ~ Your comments are appreciated. Our intent is not have our guests in the pool on display, as we do have blinds in the windows for privacy. We do hope you will come back and see us again soon. Regards, Marci

"Could use a little updating "

3
15/10/2016

Nice enough hotel, interesting doors to first floor rooms from both inside and out. Quiet even while hotel was completely booked. We settled in and ate dinner in the attached restaurant. That is so nice after a day on the road being able to walk back to your room. We got pasta I got alfredo (tasteless) and the hubby got a sausage spaghetti (delicious) The pool area is nice, could use a little more cleaning in the actual pool and hot tub. The area was completely empty so we were able to enjoy it alone. As for going to the restaurant for breakfast very much over prices 4 juice, 3 plain coffee (which is free in lobby area). Very nice staff and seems to be a well staffed hotel.

"Non understanding of why change"

4
13/10/2016

This was a great place that I stayed at many times, but after no help from staff with TV or changing the cont .Breakfast to getting a coupon with a or 25%discount off, because "it cost too much for a buffet that we used to offer, and some people didn't like it" I think that my company will seek other options in the future.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear LorenApel ~ Thank you for your review. Due to increasing guest dissatisfaction with our breakfast buffet, we decided to provide a NEW made to order breakfast menu enabling our guests to be able to order what they want. This change has been very well received by most of our valued guests, and I am sorry this was not the case for you. We do hope you will return and give us another opportunity to provide superior customer service. Warmly, Marci Wenstad

"A lovely property"

5
12/10/2016

This is a very nice hotel with spacious rooms in a delightful setting. The dining room serves excellent breakfast and the staff are equally nice. The hotel has a nice pool and jacuzzi as well as WIFI.

"Mt. Shasta the Beautiful"

5
10/10/2016

We have stayed at the Mt. Shasta Tree House for the past 30 years and always have a wonderful experience. Friendly staff, clean facility and relaxing atmosphere. Our room was nicer than the Hilton in Hawaii. The Tree House has in room coffee maker, microwave and small refer and no charge for parking unlike the Hilton's, we will never stay in again.

"Great for Locals, too!"

5
04/10/2016

I stay here whenever I am having work done at my house, when the power goes out in my area or when there is a big snow storm. Staff is always very friendly and helpful. There is a pool, it can be noisy, but nice when it is not. The breakfast is above average for an 'breakfast included' hotel. The grocery store, Round Table Pizza, Bank, Fast food etc. are within walking distance. They are dog friendly - there is a big field with a dog area behind the hotel. It is the "most expensive" place in town, but the other places are pretty inexpensive. It is well worth the extra pennies to stay here. Good place for kids - nothing better than swimming when it is snowing out!

"Very nice, great decor!"

5
04/10/2016

We loved the decor at this motel, lots of wood with a feel of the West. The room was clean and spacious and the bathroom had two sinks which helps out a lot with two people in a room. Two restaurants in the motel, which made it nice and easy for dinner. Plenty of outdoor parking too. Our room had a door to the outside parking and a door to the indoor corridors. I thought the price of a room a bit high, but I guess you get what you pay for!

"Great position"

4
03/10/2016

This is a good place to stop to visit this majestic mountain. We hade a mountain view room which we could see with a bit of a stretch around the tree across the parking lot! The room was very comfortable and we loved the fact that we could get to it from outside as well as inside. It made hauling suitcases much easier being able to park right outside. Very nice people and the restaurant was passable. I think I would eat out next time though. Went to a diner up the road for breakfast.

"A handicapped trial"

3
02/10/2016

This was very disappointing after expecting a mountain view as advertised, and expecting easy handicapped navigation and a nice hot breakfast included for the expensive room. But it had a great handicapped shower for her

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Liz ~ Thank you for your review. I do apologize that our handicapped room with two beds does not have a view of the mountain, and is a few hallways away from the restaurant. Our restaurant does have seating near the window which has a spectacular view of majestic Mount Shasta. Please come back and see us again soon. Regards, Marci Wenstad

"Top Shelf "

5
01/10/2016

Exceptional! Cheerful reception, attractive room and furnishings, new carpeting, convenient guest laundry, and very good on-site restaurant. Got a free upgrade for being a BW Rewards member. Good WiFi service and true HD reception with wide choice of channels.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Kerry 0~ Thank you for your top shelf review. All of us here at the Tree House are happy to have been able to accommodate you well. We are looking forward to welcoming you back again soon. Kindly, Marci and the Tree House staff

"Lovely hotel"

5
01/10/2016

The design and decor are beautiful in a lovely setting. We had a spectacular view of Mt. Shasta. Lovely room, good service. There were some minor noise issues with the ventilation system and the wifi connection was not great. Not deal-breakers, but there's room for improvement.

"Exceptionally Nice"

5
01/10/2016

One of the nicest Best Westerns we have stayed in. Lovely facility, outside access to ground floor rooms, some rooms have patios, and lovely view of Mount Shasta. The on site restaurant was so good that after one meal there,we did not leave the premises to dine out. Lake Siskiyou is just a few miles away and definitely worth the short drive. Beautiful little lake with Mount Shasta in the background. Great photo opportunities!

"Visiting Mt Shasta for the 3rd time!!!"

4
30/09/2016

The Best Western is the ideal place to stay, as it is right in the middle of town and you can access almost all the attraction around this area.The hotel has a great swimming pool and a spa, laundry room (which is ideal to do your own laundry), the bar for relaxing and the restaurant.

"Best Western Treehouse"

5
30/09/2016

Our favorite place to stop between Oregon and California. We often travel with pets and the Treehouse is very accommodating. Additionally we really like the fact that they have Tesla Superchargers. This allows us to drive the Tesla rather than our pickup truck for this very long trip. The restaurant is very good. All in all it is the perfect stop for us because we can eat sleep and fill up our auto without leaving the hotel.

"Very Comfortable Stay"

5
28/09/2016

Had a wonderful late summer stay in Mount Shasta. The Tree House felt more like an Inn than a Hotel. Wonderful service, updated room and pet friendly. Home away from home. All the Amenities you could ask for here

"Best Western Plus Tree House, Mount Shasta"

2
28/09/2016

A/C didn't work. Lighting in rooms were very poor. Rooms were never cleaned on Saturday. We came back to suite with trash, dirty towels and unmade beds. Dirty laundry was sitting in halls and stairways. Parking was also an issue. Front Desk Clerk are check out were unattentive to the issues. They were poorly trained and couldn't answer room charges.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Jodi ~ We very much appreciate your bringing these issues to our attention, so we can correct them. You should have had a clean room with a working A/C and I can assure you we are taking care if this. All of our staff are here for only one reason, and that is the comfort and satisfaction of our valued guests. Please give us another opportunity to make it right. Kindly, Marci Wenstad General Manager

"Good Location, with Bar and Restaurant"

4
26/09/2016

We stayed here for a night while on a motorcycle trip. Check-in was ok and the room was nice and with mountain view. The lounge/bar was a great place to hang out. The restaurant offers a good menu but food was on the average side. We had crab cakes and the trout, it was ok but not as good as the menu suggested.

"Outright Lied To"

1
26/09/2016

We were lied to when we reserved here! We were outright lied to by reservations and later by management once we were on site! We reserved a "Suite" as they indicated that it had a living area, a kitchenette and 2 King rooms. However, their "Suites" are not Suites. They are just two adjoining rooms with ONE ONLY ONE BATH...it did have a kitchenette, but no living area...the living area had one chair only, which is just like a regular hotel room! Literally, the only place to sit was on the beds. This was unsuitable for us as we needed a living area for small children to play and made this clear to reservations when we were querying about this hotel. (We were also considering another local hotel and VRBO.). Besides the living situation, we were told we had a view and a balcony...the view was of the roof with a distant side view of Shasta and no balcony. It should also be stated that the reason that we were dealing with the hotel to ask about the "Suite's" details is due to the fact that there were no pics to be found of it anywhere on the internet. Once we arrived and found out that this was not at all what we were told, we were lied and condescended to by the staff, and particularly the Assistant Manager - Mallory. She told us that the definition of a "Suite" was a matter of "perspective" and that we had not been lied to, we had just been "misled"...good spin control!! She indicated that we were amateur travelers as any seasoned traveler would know that the definition of a suite was a matter of perspective...what was a suite to one person was not the same for another. Unbelievable!!! Lastly, I should say that I am no spring chicken and I have traveled millions of miles and stayed at hotels all over the world...never have I been sold two adjoining rooms (one with a kitchenette) as a suite! Nor, so blatantly lied to and condescended to.

"Comfy and clean"

5
24/09/2016

The rooms at this hotel are very comfortable. The bed was unusually comfortable and we slept the best we had in 14 days. The decor is wood --very cozy. Great staff. It is right off the Freeway with an amazing view of Mt Shasta. It's right outside your window! Better view if you stay you stay on the second floor.

"A Hidden Oasis.."

5
22/09/2016

Used hotel as our "base"as we finally got a chance to stop and explore this area of California we always passed through. Hotel clean and centrally located to town. Staff friendly and helpful. Room large, clean, with all amenities we needed..small fridge, microwave..bed was king and very comfortable. As it was summer and in triple digits, we needed the air conditioner which ran super cold. One thing I liked was our room had two doors..one opened into the parking lot by our car, the other opened to the hotel hallway that leads to the front desk and restaurants. There are two restaurants...a bar/grill with limited fast food fare, and a more exclusive restaurant adjacent with excellent drinks and varied menu for about any taste. Both were excellent. Was very quiet during our several days stay, and had no issues. Definitely recommend this place and will return.

"Comfortable stay"

4
20/09/2016

Always wanted to see Mt. Shasta and hike in the area. The hotel was clean and comfortable. The staff was very friendly and the town is great. You can walk to town from the hotel. Room was very large with a high ceiling, clean and comfortable. The first night, I could hear an argument in the room next door. But that was because it was truly, truly a loud argument. The walls are solid and the next night I heard nothing. The restaurant serves good food but there is a cheaper option (Black Bear) across the street and a variety of places in town. I didn't have a mountain view because they cost more. If you want to splurge, it may be worth it.

"Cleverly crafty with all the wood decor"

4
19/09/2016

I was on a motorcycle and it was getting hot in the construction traffic on I-5. My wife said lets pull over and enjoy a meal and drinks and let the bike cool off. Coopers was advertised as a nice bar and grill. The friendly attentive staff was empathetic to our thirst and kept the drinks coming promptly. The light meal we ordered was tasty and cooked to a perfection. We were not disappointed in the Hotel or Restaurant. We will be staying here next time coming through. I wanted to stay in Weed at the historical Motel the last visit. I am never disappointed in any of my dealings with this area.

"It was great!"

5
19/09/2016

Nice atmosphere, Nice employees. Nice clean room with wi-fi and comfy bed and great shower. Restaurant breakfast was good too. View of Mt Shasta from parking lot is awesome. Easy on-off freeway access. My first night sleep was interrupted by trains blaring horns as they went by. My second night I did not notice it at all.

"Always a treat at the TreeHouse Inn"

5
13/09/2016

Friendly staff, good food at Cooper's, the pool and hot tub a great way to finish one day and start the next. Whether traveling solo, as a couple or with the family, we always make it a point to stay at the Best Western Tree House Inn. Prices have steadily climbed the last few years and a few of the included freebies have disappeared as well (free breakfast, free cocktail) In spite of this, the motel always seems fully booked. We don't drive a Tesla, but if you do, check details on their on-site charging stations (free?). There are 6 or so now.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Bob P ~ Your five star review is a treat for us all. Thank you for your honest feedback, as we use comments from all of our guests to see where we can improve. Our Tesla charging station has superchargers for up to 4 cars, and yes, is free of charge. We look forward to welcoming you back again soon. Kind Regards, Marci and the Tree House Team

"Way over-priced!"

3
12/09/2016

The facility is comfortable and clean. Our room was small, but adequate. The ad sounded like our "suite" would be much bigger. It really wasn't any bigger than a Motel 6 room. Also, there was a "Grab to Go" that was a poor substitute for even a small breakfast often provided at many lesser-priced hotels. We definitely would not come again because of the price. Also, if you're a light sleeper - a train goes by 2-3 times at night and sounds very close!

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Vicki1801 ~ We appreciate your honest review of our hotel. Our rates vary according to season and day of the week. If you stayed in one of our two bedroom suites, these are the most expensive room type. Because we have the privilege of having a full service restaurant on site, we are able to offer a full made to order breakfast menu. I am happy to see you found us clean and comfortable, and sincerely hope you will give us another try. Warm Regards, Marci Wenstad General Manager

"Best on this trip!"

5
10/09/2016

We had a great stay here while visiting the area. The staff were great, we arrived early so they stowed or motorcycle gear while we wandered around town for a couple of hours. The happy hour was a nice treat also. The room was just great. We would love to go back.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Larry ~ Your 5 start review is much appreciated! Can't wait to welcome you back. Safe Travels, Marci and The Tree House Team

"Great Location"

4
09/09/2016

I stayed here on business with my wife and we had a great experience. Hotel has Restaurant/Bar/Lounge on premises, which made it nice. Clean, comfortable rooms and comfortable beds. Location to town and shops was excellent.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Thank you for taking the time to tell us about your stay. All of us there at the Tree House are so happy to hear you had a great experience. Our #1 goal is happy guests! Kindly, Marci and the Tree House staff

"Great place to stay!"

5
09/09/2016

Was pleasantly surprised by this hotel.Everyone was so helpful and nice! Room accommodations were excellent! Restaurant right at the facility. Great food, great selections of items! Beautiful environment and surroundings! Plan on coming here again if we travel this way!

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Josephine ~ Thank you for the Great Review! We are all happy to hear you had a wonderful experience and look forward to welcoming you back again soon. Warmly, Marci & Staff

"Overnighter"

4
07/09/2016

Site has great view of Mount Shasta mountain and located close to main street and miscellaneous stores & restaurants. Town is slowly losing small businesses & restaurants compared to visits in the past. Hotel experiences some parking issues when work trucks block numerous parking areas. Their are convenient electric charging stations for autos. Breakfast is no longer included with the stay.

"BW - Mt Shasta"

4
06/09/2016

Average accommodations. Really needs an upgrade with regard to HVAC. Everytime the HVAC came on, he sounded like a baby was crying. Our brunch could have been warmer and there were no spoons available per the waitress - so we used our forks to stir our coffee.

"Tree House Inn"

3
05/09/2016

Not as pleasant as it has been for years. Something is missing including the care of the staff. The front desk seemed not to care that there were drunken and noise guests disturbing folks at 11 pm. Overall this was my worst expereince with this hotel in 20 years or more!

"Sander Family reunion"

3
30/08/2016

We stayed here because it was a large Sander Family Reunion and this was where the group was staying. The suites were quite disappointing. Poor arrangements of the 1 bathroom and the bedrooms, needing to go through 1 to get to the other. Another sink with mirror but back to back to back with the main bathroom. Should be 1 with each bedroom.Good location.

"Great Base for Mt Shasta"

4
29/08/2016

Convenient locatIon, easy check-in, and dated but comfortable room made this a decent stop. The hotel restaurant provided a good menu selection, attentive servers, and well-prepared meals. The view of Mt Shasta from the restaurant was excellent. The is definitely a destination for a return visit.

"Lovely Hotel - Beautiful Facilities - Great Environment"

5
27/08/2016

This hotel was just lovely. The rooms were great - we had a single room AND a two-room suite and all was wonderful. The pool and spa were sparkling clean and wonderful to relax in. The only negative - and easily resolved - was that when I made the reservation it indicated breakfast was included. In the meantime the hotel had changed its policy and breakfast was NOT included, but they comped it since I had books five months before our trip. The restaurant is excellent and all the food was terrific.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Greetings Patricia ~ Thank you for your great review and ratings! We are so happy to hear you had a nice stay and we can't wait to welcome you back. Our staff all has one priority, and that is making sure our guest's are well cared for. Safe Travels, Marci and the Tree House Team

"Family Reunion Gathering"

5
26/08/2016

Many of our family chose to stay at the Mt. Shasta Best Western as we gathered for a family reunion. We found this to be an extremely comfortable stay with all the amenities we desired. The restaurant and bar on property offered great service, drink and food and the rooms were beautifully clean and comfortable. Our room had a superb view of Mt. Shasta. Shopping and additional food services was within walking distance and the main part of the town was just around the corner. Additionally, parks, lakes and hiking were within 20 to 30 minutes away. An awesome stay was had by all. Thank you Best Western for everything. Aloha

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Aloha Crystal ~ All of us here at the Tree House were honored to have your family stay with us during such a happy gathering. We hope you all had a great time and hope to see you again. Warm Regards, Marci

"Overpriced. not enough value for money"

3
23/08/2016

Location is good. Probably the reason they are way too expensive compared to others. Even after paying so much they don't include a free breakfast. Room itself is good. Access to the rooms might not be so great if you are in building 3 which i suspect was some other hotel which they acquired.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Rajasekhar ~ Thank you for your honest review of our hotel. Building 3 has always been apart of the TreeHouse hotel, and the 2nd and 3rd floors offer a private balcony and spectacular view of Majestic Mount Shasta. We do hope you will return so we can offer you a better experience. Regards, Marci Wenstad

"Very convenient"

4
23/08/2016

This hotel has easy I-5 access and was quiet and comfortable. Prices were higher than I expected but it was summer season. Daniel's Lounge has very good service and an extensive menu that is fairly reasonably priced.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear John ~ We are happy to hear you found us right off the interstate. Our lounge, Cooper's Bar and Grill is right inside serving Lunch, Dinner, and weekend Brunch. On Friday night's we offer live music. Please come back and see us again soon. Kindly, Marci Wenstad

"Cute lodge"

5
22/08/2016

This was the first of 5 Best Western Plus properties that we stayed at during our family road trip. We have developed an appreciation for the chain. :) This was the perfect mountain lodge in a budget kind of place. Everything was carved of wood and our room's ceiling had pretty high beams. We arrived pretty late after a long drive so we rushed to the hotel restaurant for dinner, which to our surprise was the very same top rated Yelp restaurant we had picked out in advance. Dinner was unexpectedly delicious. I had the chicken stuffed with sun dried tomatoes and the mashed potatoes were outstanding. The kids had a corn dog and pasta, which came with pretty salty fries that we actually appreciated after our strenuous day of hiking. The staff kept the pool open late for us, since we had arrived late. The pool was indoor, but lovely. Usually hotel indoor pools are kind of small and not appealing, this was expansive, the room heated well to encourage you to jump in, and had a distinctive life feel. When we awoke in the morning we looked out the window to find a GREAT view of Mount Shasta! We highly recommend this place!

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Pollywog 3 ~ We thank you for your detailed review and perfect rating! I am so happy to hear you are a Best Western guest and that you liked our property. Please come back and see us again soon. Safe Travels, Marci Wenstad

"A Room with a View"

5
21/08/2016

It was a last-minute reservation. I phoned Lily from the car as we were en route and inquired if they had any availability for that same evening. With great professionalism and concern, Lily was able to reserve a beautiful room at a reasonable rate for us. And indeed, when we arrived, Lily greeted us warmly and directed us to our room. We were thrilled. The room was spacious, quiet, very clean and nicely appointed. The moon was full, and from out window, we could see Mr. Shasta illuminated. It was breathtaking. Thank you, Lily, for the room with a view.

"Great Lodge-style Hotel"

5
16/08/2016

We were only passing through; however, we would definitely stay here again if we were planning a trip to the area. It has a mountain lodge atmosphere with nice, clean rooms, great food and a great staff.

"Disappointing"

2
11/08/2016

This has always been my favorite stopover on trips from SF to PDX. But this time, no. Why not? The bad: no complimentary breakfast. Instead, they gave us a "Grab and Go" bag, which was a bottle of water and a nutrition bar. That is just pathetic. Insulting, really. Five years ago they offered a fine, full comp breakfast. Most BW hotels offer at least a continental breakfast. And this place is supposed to be a Best Western Plus. Now the price of rooms is up by at least 20%, and they don't even offer at least a continental breakfast? Best Western Minus! The good: room was clean, as always, and the dinner was very good. But! I will search for another option next time through. They are still lots of hotels/motels who understand that they are in the guest & hospitality business.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Raymond ~ I am so sorry to hear your stay was disappointing. Please accept our sincere apologies for not providing you with an excellent stay, as that is our #1 goal. Beginning in April of this year, we introduced our NEW breakfast with made to order options like build your own omelets, eggs benedict and blackberry french toast. You are correct that most Best Western hotels do offer a free continental breakfast, but because we have the privilege of having an on site restaurant, we are able to offer more than just bagels and coffee. For those guests on the go, we do provide a complementary grab n go bag as you mentioned. I can assure you we are only about hospitality and want nothing but the best for our valued guests. Please come back and give us another try. Sincerely, Marci Wenstad General Manager

"MT SHASTA"

4
09/08/2016

Staying at the TREE HOUSE was the best choice Friendly and very helpful staff - they do not hesitate to give directions - The rooms were in excellent condition and VERY clean The front doors are easy to open - the automatic door openers actually do work - There is a grocery store and several places to eat just across the parking lot from the hotel Plenty of parking The pool area is well kept and was always stocked with fresh towels

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Thank you for your kind review. We do strive to have the cleanest rooms and friendliest staff in town! Please come see us again with visiting Mount Shasta. Regards, Marci and the Tree House team

"A Tad Disappointed"

3
07/08/2016

For the price I was expecting a little more in the way of amenities. Very few Best Western Plus establishments do not offer a complimentary breakfast, but this was one of them. I can't complain about the rooms, they were large and comfortable, as was the bathrooms. On this trip to Alaska and back I have reservations at 13 Best Westerns, and so far, only 2 have not provided a complimentary breakfast. Bummer!

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Jim ~ Thank you for your honest review of our hotel. I am glad to hear you are a valued Best Western guest, and found our rooms big and comfortable. Yes, most Best Western hotels do provide a complentary breakfast, but because we have the privledge of having an on site full service restauarnt, we are able to offer more than just a contintental buffet. We do hope you will come back and try out our NEW breakfast menu. Kind Regards, Marci Wenstad

"the best part is a thing of the past =("

3
07/08/2016

we have stayed here in the past, it is convienient and very clean. However, it is starting to appear very dated. Our only let down is that they use to serve a great hot breakfast with your stay, and it is no longer included. Very disappointing!

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Craig ~ Thank you for telling us about your stay, as feedback from our guest's are what keeps us offering a superior experience. I am sorry to hear you felt as if we appear dated, as we are constantly upgrading and improving our property, with all new patio and pool furnature, new guest room carpet and furniture. We do hope you were able to try our NEW made to order breakfast menu. Regards, Marci Wenstad

"An Expensive Delight"

4
06/08/2016

We were in Mt. Shasta on business and some meetings took place in this hotel, so we chose to spend the money to stay in this, the nicest hotel in Mt. Shasta--and, in the summer, twice the price of the competition. But our king room was large emough to accommodate a good desk and an easy chair, was very comfortable, and opened out to the inner courtyard with its lawn and fountain. It was so nice to have a restaurant on the premises, and a bar as well. Dining choices in Mt. Shasta are limited--particularly now that the excellent Indian restaurant is closing--and the food at the Tree House is just acceptable, but very convenient. The staff members were all pleasant and helpful.

"Fantastic Place"

5
05/08/2016

Growing up in this area it's always great to come back and relate all the great beauty to my friends, with that perfect view of Mt. Shasta, great place to stay, have referred the Tree House to lots of families.

"Don't pay for Mt. Shasta View"

3
04/08/2016

The hotel was 'fine'. My interactions with reservations, Check-in, Check-Out were excellent - friendly, and efficient. The room was large - We had a sitting area with a small sofa (Which I didn't realize at the time of booking), the bed was comfortable. We selected a more expensive room just to get the Mount Shasta view and regretted that choice. We were on the second floor, so our view of the mountain also included a view of the buildings in front of us and the A/C / satellite dish / Kitchen Vent. Our experience in the restaurant was also mixed. My cedar-plank salmon came out raw and cold inside and I don't think they were going for Sashimi style. However, our waiter was excellent, very attentive, offered to fix the problem immediately. So, overall, great people - doing their best with what they have to work with ...

"Good Place For Area"

4
03/08/2016

Loved the hotel for what we needed. I have a family and the accommodation (Cedar Suite) was perfect. Room had two King beds and enough room to move around. Nice view of the mountain from the 3rd floor. Solid two night stay, can't complain about anything.

"Norton Family Reunion "

5
01/08/2016

This is a very nice hotel to stay at. Rooms are big. Some of the rooms have a patio with a bistro table & 2 chairs. Indoor pool and hot tub, has a separate workout room. They are close enough to walk to local businesses and shop / eat. They have free wifi, they have a separate restaurant and bar. You can also eat on patio.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Norton Family Reunion ~ We thank you for choosing to host your family at our hotel. Your comfort and satisfaction are our #1 priority! Please come back and see us again soon. Regards, The Tree House team

"Easy Location / Good Price"

3
01/08/2016

We stayed here on the first night of our road trip (2 kids/2adults). It was a decent room - clean but a little dated. I thought we had booked a room with a view of the mountain and, technically we did but I did not expect a giant 76 station sign between us and the mountain. If you are paying extra for a nice view please be aware that there are a lot of light, buildings and signs between you and the mountain. The pool was indoor and huge but chilly. The kids liked it but I couldn't force myself to get in. There were cookies at the check-in desk for the kids and the staff was quite nice. We left too early in the morning to take advantage of the breakfast.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Dragoncoach ~ Thank you for your review, as it is comments from our guests that help us to offer superior service to our future guests. I am happy to hear you had a view of Majestic Mount Shasta, towering at nearly 14,000 feet in the air. Yes, there are signs and trees in front of her, however, all you have to do is look up and you can't miss her beauty. I can honestly say I NEVER get tired of looking at that beautiful mountain. We hope to have the privilege of serving you again in the future. Warm Regards, Marci Wenstad General Manager

"Great Stay"

5
31/07/2016

We stayed in room 123, double queen beds with a mountain view. As many have noted, the view includes the view of the parking lot but it's still nice. Our room had vaulted ceilings too. The room is a bit dated but very clean. It is on the second floor and close to the lobby, restaurants and pool. The air condition unit is the wall/window type and is noisy. We also heard the occasional train whistle. The indoor pool was quite large and the hot tub is also appreciated after five hours in the car from Eugene. The restaurant is awesome. Will review separately but highly recommend it for dinner.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Greetings Woostergirl ~ Thank you for the 5 star rating! It is your complements that make us want to keep doing better. Please come back and see us again soon. Kindly, Marci and the Tree House Team

"Great Find, Convenient Location"

4
29/07/2016

We stayed at this hotel over the 4th of July on our way up to Oregon with our two kids under 10. It is right off the freeway - a very convenient place to stay when you are traveling through and need to stop for a night. The hotel is nice and has a great, large, indoor pool. I would definitely stay here again.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Fabiola ~ We are so happy to hear you found us and can't wait to welcome you back to Mount Shasta and the Tree House. Safe Travels, Marci Wenstad General Manager

"Second Stay"

5
27/07/2016

We stayed at this property last summer and based on our good experience returned this summer. Last year we had room 125, which I was pleased with. This year we were given the room next door, 127, which I liked even more since it is on the end. 127 is a king with mountain view. The room was large and had everything we needed. The room itself was clean and the housekeeper named Vickie quite accommodating and pleasant. We slept wonderfully. The bed and pillows were excellent. We never heard our neighbors. My only suggestion would be to have staff clean the exterior of the windows more frequently. We had a view, but it was through less than clean windows. Parking was convenient and we could park where we could see our vehicle. I do agree with other's assessment that a BW Plus should offer a free breakfast to its customers. We just cooked up instant oatmeal in our room using the microwave because we wanted to hit the trails early and not fuss with taking the time to eat out. A tip is to order a sandwich made at Raley's Store Deli Section in the nearby strip mall and have a picnic lunch out in the woods as you explore the area. We will definitely continue to return.

"Expensive and no breakfast"

4
26/07/2016

Stayed for one night $230 for an average room and considering it's a Best Western Plus breakfast not included in the price. Definitely not a plus and very expensive. Nothing really under $20 so left without any breakfast

"Good Spot to rest!"

4
26/07/2016

Hotel is great spot to sleep in Shasta City halfway point between Seattle and San Diego. Food was good for dinner and breakfast. The Prime Rib dinner is excellent. 6 beers on tap. Breakfast in the morning was great. Hippy mountain town at the base of a Volcano. Very cool if you have time to hike, shop, or mtn, bike. All equipment available for rent at The Fifth Season.

"Just Average"

3
25/07/2016

Our room overlooked the parking lot. If a tree was pruned, we could have seen Mt. Shasta. The other side of the hotel faces the highway. The room was just average and could use a deep clean including the bathroom. We would stay there again but ensure it was a tad cleaner. There are better more cost effective restaurants in the village of Mt. Shasta for breakfast, lunch, and dinner.

"Great launching point"

5
25/07/2016

We were working our way down through Northern California on a cycling/kayaking trip. This was the perfect stop off the freeway. Easy to get to, and had all the amenities one could wish for. Staff was friendly and helpful. Very comfortable home base during the trip.

"Tesla Supercharger and friendly staff"

4
23/07/2016

If you are driving a Tesla vehicle on I-5 in California, you will want to stop at the Best Western Tree House in Mt. Shasta. The mountain climb will take lots of horsepower and this is a pleasant spot to charge. Entering the hotel, you notice the beautiful heavy wooden doors. Inside the lobby are freshly baked cookies for customers and a mini gift shop. There is a lively bar that was full of people in the late afternoon when we stopped. The staff is friendly, the restrooms are clean and this looks like a great place to stay!

"Great stay, would recommend "

4
22/07/2016

Great stay, had everything we needed. Winding hallways with ramps and stairs, you might mention when reserving if accessibility considerations are needed. Lots of folks in the bar at night a good number in the restaurant the next morning for breakfast. Food options looked fine, front desk offered a 25% discount coupon for breakfast when we asked about options. Several nearby restaurants appear to be out of business, so the hotel restaurant or grab and go might be your best options. Staff was welcoming and friendly, rooms and common areas, including the pool, were clean. Decor may have been a bit dated, but bedding was great and everyone slept well. They have a great line of products (shampoo, conditioner, lotion), which I always appreciate, along with the cookies upon arrival ????

"Excellent property except loss of breakfast buffet"

4
22/07/2016

We have made a habit of staying here for a weekend in July every year for a car show which takes place on North Mt. Shasta Blvd a few blocks away. Easy to walk from the show back to the hotel for lunch at the great Coopers Bar and Grill (Excellent burgers and fries with a beer for $12). Indoor pool and hot tub (fun for the whole family).

"Best Western, the Best"

5
19/07/2016

We always enjoy staying at Best Western Hotels. They are always consistent and they allow pets. They all have had friendly, helpful staff, clean rooms and nice amenities. I always recommend Best Western to friends and family for a good, reliable stay.

"A great place to stay when visiting Mt. Shasta"

5
18/07/2016

We were very fortunate to have selected Tree House Best Western. We had been hiking Mt. Lassen and getting ready to do some day trips on Mt. Shasta. Did some research as we were driving and pulled in. From the moment we entered we felt at home. A great lobby, very professional and friendly staff. A wonderful, large room. Best of all was the large, indoor, heated swimming pool. We used it often. After a long day hiking, nothing beats a beautiful pool and spa, The restaurant was also great and a cut above. I recommend this hotel to families on the road. A great calue well worth the price.

"Great Service"

5
17/07/2016

Hotel was very nice. Rooms were clean with a great bed. We especially enjoyed the service from the wait staff in the restaurant. We came in at closing time for dinner and the staff was still courteous, warm and helpful. Breakfast service was also excellent. I would definitely stay at this hotel again…good value for the money and with a good restaurant on the premises with good service and food, it's super convenient.

"Lovely Hotel, well maintained, beautiful view, BUT NO BREAKFAST BAR"

4
15/07/2016

The hotel is lovely. If you spring for a View of Mount Shasta, you do indeed get a lovely view of Mount Shasta. Though it might be over the rooftop. On Building 3, use the side entrance (Handicapped entrance) to bring in luggage. The back door ramp is brutal. When I made the reservation, people talked about he lovely breakfast bar. Well, they have remodeled the restaurant and removed the breakfast bar. We even pay for Breakfast Bars at the fancy hotels that don't include breakfast, that is how much they are part of our day. I love the fact that breakfast is whatever I want and lovely spread. The ticket I got covered a very bare breakfast. And if you recently got your reservation you didn't even get that. And frankly, their breakfast menu was Very Limited, Denny's is better and cheaper. I was not impressed. I might stay here again, but if it is one of our one night stops, I might look for someone who has a Real Breakfast.

"Best Western Plus, Tree House Mount Shasta, California"

5
13/07/2016

Excellent Service, Friendly, Competent Staff. Restaurant very good food, Pub and Lounge relaxing and Fun. Rooms are clean and comfortable. A Home away rom Home. I will be sure to stay there in the future.

"July 4th Weekend"

4
12/07/2016

Extremely friendly hotel staff- especially Dina at the front desk!!! Made the visit very enjoyable. All started with the phone call to Best Western Reservations and they really helped getting the best rate!! Pet friendly, including the restaurant. Rooms are large, clean and easily accessible- including the rooms that opens up to the grass courtyard. Restaurant food was good and reasonably priced, especially breakfast. Friendly staff, helpfiul. Within walking distance of movie theater, supermarkets, Subway and Round Table Pizza.

"We'll be back"

4
09/07/2016

This place is cute! Our room had a courtyard entrance as well as the standard hallway entrance which gave the kids access to a grass area and small stream that they loved! Grass was well kept, no dog poop even though the hotel is pet friendly. Rooms were a little dated, dark and worn but it added to the wood cabin/tree house rustic chalet feel. The place was clean, beds comfy and quiet even though we had neighbors all around us. Location was convenient right off the freeway and adjacent to a small market. Onsite restaurant was convenient but service was hit or miss and some of the menu items could use an adjustment (kids French toast breakfast only comes with French toast - perhaps you should add eggs or fruit; kids fish & chips with one side apparently is fish with chips as the side so if you ask for a side as the menu indicates you don't get the fries).

"Lovely hotel, & excellent quality reasonably priced, food at the restaurant"

4
07/07/2016

Nice contemporary tree house feel. great location great food & restaurant, nice big pool close to i5 and Siskiyou beach ( 5 mins drive) 1 hr to redding & 1 hr to burney falls We stayed in july 4th weekend but booking was done in April otherwise, on the spot stays were about 50$ higher than what we got it for. Please plan in advance.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Pradeep ~ Thank you very much for your kind review. We are so happy to hear you enjoyed your stay and our restaurant. We look forward to welcoming you back again soon. And YES, early reservations are suggested, as we do fill up every night in the summer time. Safe Travels, Marci, GM

"Great property near Mt Shasta"

4
07/07/2016

Was so happy to find this hotel on our visit to the area. It's conveniently located in the heart of Mt Shasta city. The lobby makes you feel at home right away. Had excellent service as well. Rooms were clean and spacious. Breakfast was the standard but well stocked and consistent.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Thank you for your review. We are also happy you found us! Looking forward to welcoming you back again soon. Kindly, Marci

"Breakfast no longer included!"

3
07/07/2016

We stayed at the Best Western Tree House last night, and for $200 a night, it definitely was not worth the price. Our room was average to bare-bones, and had a stale unpleasant odor. Last time we stayed at this hotel, there was a hot buffet breakfast included in the (fairly high) room rate. I assumed that the same would be true this time, but apparently they have done away with any kind of breakfast - they don't even have a continental breakfast. I wish I had known that this had changed. We feel like we got ripped off overall, and will probably not stay here again.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Ames100 ~ I am so sorry to hear you did not enjoy your stay with us. Our number one concern is our guest's comfort and satisfaction. As of April of this year we are pleased to offer our NEW Breakfast menu served in the Tree House Restaurant. For those in a hurry, we do have a complementary grab-n-go breakfast and coffee in the lobby. We do hope you will consider giving us another try, and your comments are used for ways for us to improve. Kind Regards, Marci Wenstad

"Great dog friendly Motel"

5
06/07/2016

We brought our GSD with us to this motel, and everyone from the motel and restaurant were very accommodating. There is a large grassy area to let your dog play, with a poop bag station. The restaurant had a patio dining area with views of Mt Shasta. The motel is a newer motel in a great location.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Mel M ~ We are so happy to hear you enjoyed your stay and found us to be pet friendly. Thank you for giving us 5 stars! We look forward to welcoming you back again soon. Regards, Marci Wenstad General Manager

"Lovely Location, Dog-Friendly Hotel"

5
06/07/2016

We stayed here in October, 2015, so the prices were less than what one would expect in the height of summer season. I cannot remember exactly the price but it was just below $200 which included tax and extra for our dog. This is normally more than we usually pay but we decided to treat ourselves inasmuch as Mount Shasta is a lovely venue. We were in Room 338, on the top floor of a new wing of the hotel. Room had vaulted ceiling, couch and chair, refrigerator and micro-wave. We had a balcony with a terrific view of Mt. Shasta. The hotel has a full breakfast menu and a wonderful patio where we sat with our Dachshund. There is a little park next to the hotel with a mini-waterfall and is a great place to walk the pets. If you are traveling with your pet, this is the place. It is not inexpensive, but for one night it was very well worth the price. We certainly would stay there again.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Chobham241 ~ Thank you for your detailed, 5 star review. We are happy to hear you enjoyed your view of Majestic Mt. Shasta, and your four legged family member was happy too. We look forward to welcoming you back again soon. Kindly, Marci and the Tree House staff

"Passing through Mount Shasta"

5
03/07/2016

The view of Mount Shasta was amazing. Rooms were clean. Definitely a pet friendly hotel. We brought along our 2 boxers. Plenty of space and places for them to explore and do their business. The staff of the hotel were nice and the food at the restaurant was excellent. I had the chicken tacos and my husband had the prime rib very tasty. :) There was a band playing there as well. All and all it was a great place for passing through. We would definitely stay their again.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Jennifer ~ We thank you for your 5 star review! It is our goal to provide a clean room with friendly staff to all of our guests. We look forward to your return. Kind Regards, Marci and the Tree House staff

"Just average"

3
02/07/2016

Stay here one night because our family was at Shasta lake. Probably won't stay again. Shower water didn't not drain. Reported it but front desk didn't even offer to take anything g off the bill Which I thought they should have. Dark room paid $212 for one short night. Denny's style food on menu.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Greetings SunsetGrace ~ Please accept our sincere apologies for the problem you encountered with the shower drain. I can assure you maintenance will have that corrected right away. It is our goal that all of our guests have a superior guest experience, and we do hope you will give us another try. After all, it is your comfort and satisfaction that is our #1 priority. Kindly, Marci Wenstad General Manager

"Nice view"

4
30/06/2016

was recommended by friend for the view, staff was lovely, hotel is not exceptional, confusing layout, but overall a nice place, not worth $185 for one night in a queen bed. If staying longer, find a more affordable place, the view is everywhere. The food was awful in restaurant for breakfast. There was no complimentary breakfast, only water fruit and coffee. Go out somewhere for breakfast. at this price a nice breakfast would have been nice.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Polina ~ We appreciate your comments, and use these to be able to improve our service and amenities for future guests. I am glad to hear your overall experience was nice, but disappointed you did not find our breakfast to your liking. We hope you will give us another try. Regards, Marci Wenstad

"Surprised"

4
27/06/2016

I was totally surprised when I walked into this hotel. I didn't have a reservation and the place I had planned to stay was full. I came in at 2pm and the front desk staff was really helpful. They didn't have a room ready yet, but had one cleaned quickly for me while I waited in the nice lobby bar. The room had vaulted ceilings and a nice bathroom...There was a strange stain on the wall of the bathroom, but it was in the corner where the cleaning person probably didn't see it...otherwise the staff were great and the hotel was much nicer than I thought a Best Western would be!

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Mark ~ Thank you for your Surprised review of our hotel. We are happy to have been able to accommodate you and hope to see you again the next time you are in the Mt. Shasta area. Kindly, Marci Wenstad

"great atmosphere"

5
26/06/2016

We could not find a place to stay and we stumbled at this one. It was the last room available. We loved the rustic look of the hotel and want to visit just to stay there. The staff were friendly. The suite was a little more than we wanted to pay but it worked out very nice. We didn't use the kitchen since we were just passing through.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Constanza ~ We are so happy you stumbled upon us! Please come back and see us again soon. Regards, The Tree House Staff

"Tree house BW"

3
26/06/2016

While the hotel is conveniently located, the price of the room per night had me expecting complementary breakfast. The WiFi was extremely spotty and slow, extremely slow at times. I've stayed at BW hotels up and down the west coast in the past several years and this has one of the best (location) and worst we've stayed at. I could have easily stayed an hour south in Redding and had a cheaper stay with breakfast included.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Michael ~ Please accept our apologizes for the troubles you encountered during your stay. All of your comments are used to improve our service for future guests, and I appreciate your bringing these to my attention so we can correct them. We hope you will give us another try to offer you a superior guest experience, and we appreciate your loyalty to Best Western. Kind Regards, Marci Wenstad General Manager

"Wonderful Stay!"

5
23/06/2016

Love staying at this property when I'm in Shasta. Great view rooms. Friendly service, very clean and updated. Convenient to everything. A little train and town noise but not a problem for me. A restaurant, bar, pool, hot tub, EV charging station and other amenities make this an easy. Walkable to town.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Andrew ~ We appreciate your kind review and look forward to welcoming you back. Thank you for your time and comments. Safe Travels, Marci and the Tree House Staff

"Just an FYI, there's no Continental Breakfast"

4
21/06/2016

I know that shouldn't make or break a review, but we did book this hotel because it had a Continental Breakfast (CB). I wish I could remember on which site I saw that, but I can't. Of course. They used to have CB, but don't anymore. I was told a restaurant style facility cuts down on food waste, which I am very much in favor of. Anyway, had we been expecting a sit down, order from menu, extra cost, breakfast then this restaurant they have instead of CB would have been great! And conveniently located! But we were in a hurry and wanted a quick small CB and a cup of hot coffee. So I was terribly disappointed when we realized the breakfast situation. It took forever to get the food. The waitstaff seemed frazzled. Coffee was $2.25 - nope, not for a plain cup with cream. But the food was ok and size was decent for the price. Oh, so you were staying at this hotel for the rooms?? ;) Then you are in luck. They are good! Clean and nice sized. Enjoy your stay. Bring your dogs. Pack granola bars.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Thank you for your detailed review of your stay. I do apologize that you thought we still had the free breakfast buffet. We strive to offer the best experience for the majority of our valued travelers. For those guest's on the go, we do have a complementary grab n go bag and coffee station. Kindly, Marci Wenstad General Manager

"Vacation in Mt. Shasta"

4
19/06/2016

The hotel looked nice and a great value. Very nice and friendly staff, who upgraded our room for our family convinience. My family liked the in-door pool and spa. Our room is spacious with ambient decorations, and have view of mount Shasta.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Our Friendly Staff thanks you for your review. We are happy to hear you enjoyed your stay and liked our spacious pool and spa. Kind Regards, Marci and the Tree House Staff

"Excellent experience"

5
18/06/2016

The place looks great inside and out. Staff were sweet and welcoming during check in/check out. Room was very clean and comfortable. I even noticed that the other guests seemed to be enjoying themselves; everyone seemed relaxed and happy. I haven't stayed at other hotels in the Shasta city to compare, but I don't think I need to plan to. Best Western PLUS in Shasta was perfect. I was solo, but it definitely is a family accommodating place. :)

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Greetings Kristina ~ Your 5 star review is appreciated by us all. Each and every employee at the Tree House has one common goal, and that is guest satisfaction. I am very pleased to hear you experienced this for yourself and saw others satisfied as well. We are all eager to take care of your every need the next time you stay with us. Sincerely, Marci and the staff of the wonderful Tree House

"A Best Western star property"

5
15/06/2016

This property should be the standard for all Best Western Plus properties - a great value very well done. Good bar with a great happy hour. Very nice restaurant and a great menu. Service was excellent and the staff were all very helpful.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Mark ~ Your kind review is very much appreciated. We all strive to take care of our guests and their needs, and it is so nice to hear when we succeed in this endeavor. Looking forward to welcoming you back. Regards, Marci & the Tree House Staff

"Pet friendly Hotel"

5
15/06/2016

Very nice staff and very pet friendly. My family and I enjoyed our stay; used the pool and hot tub and were free to roam with our giant Labrador who was well received by all. I recommend getting a room that opens up to the lawn area, it's worth an extra $10 bucks if you have a pet.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Evan ~ Thank you for staying with us, and sharing your friendly four legged friend with us. We are glad to hear you enjoyed our courtyard patio room. All of us here are looking forward to welcoming you back soon. Sincerely, Marci and the Tree House Staff

"Still a great stay but miss the free breakfast"

3
14/06/2016

Have stayed at the best western tree house for the past seven years, always in the 330s with high ceilings and great balcony views of mount Shasta. The property has always been improving with updating the decor, better wifi, better workout room. So it was disappointing that they moved from their included breakfast buffet to an ala carte breakfast. Many of my fondest memories are of feasting on the eggs florentine making waffles with the views of Shasta and Black Butte. So for this years stay at the tree house we brought our full camping cook set augmented with an invection cooktop. There are many options besides dining downstairs with black bear diner and wassayaks but early in the morning we just cooked our own food and enjoyed it on the deck with a great view of Shasta. Things change, and maybe management feels they can get more money out of their breakfast menu as a stand alone service, but for both days I was there I walked around the property and saw on average only 6 to 8 people eating breakfast. In a room that holds about 40 or more. The tree house will always be our first choice for the views and service. But it drops a few stars for the loss of the buffet, something best western hotels were once known for.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Bremori ~ Thank you for your detailed review of our hotel. Our guest's comments are very important to us as it is our guest's comfort and satisfaction that is our #1 goal! I can appreciate your fond memories of our buffet style breakfast, as it has always been our goal to provide a superior experience for our travelers. That being said, after years of extensive research on how to provide a better breakfast experience, we have found that a made to order, full breakfast menu, with broader choices was the best way to please most of our guests. Because we have the privilege of having an on site restaurant, we are able to offer this service where other hotels do not. Also, in an effort to save our planet for future generations, we found that the buffet, serve yourself style, had too much wasted food. We do hope you are able to enjoy our NEW breakfast menu with the best eggs benedict in town! Kindly, Marci Wenstad General Manager

"When in Mount Shasta"

5
11/06/2016

You have to check out this hotel. It is centrally located to the quaint town, very clean, decent size rooms, nice staff and a good bar. The staff would help with any recommendations around the area. I would recommend this place if every in Mount Shasta.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Doris ~ Thank you for your 5 star review! We hope to welcome you back again soon. Safe Travels, Marci and the Tree House Staff

"No weekend complimentary Breakfast"

4
11/06/2016

Just a note to travelers, if you want a free continental breakfast on the weekend included in the price of your room don't pick this place. I guess in April 2016 this property decided not to offer it anymore. Even though free breakfast was the policy when I made my reservation it is not the policy now. The website has been updated, so look for the fine print.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Ed ~ Thank you for your honest review of our hotel. After years of research on how to offer a better breakfast experience, we have found that a made to order plated menu was the best option to please the majority of our guests. We are pleased to be able to offer a NEW breakfast menu and Sunday Brunch. For guest's in a hurry, we also offer a grab-n-go bag with water, fruit and a granola bar, and of course coffee. Kind Regards, Marci

"Great Room with Excellent Staff and Restaurant :-)"

5
05/06/2016

Staying at the BW Treehouse at Mt. Shasta was one of the highlights on our 2 week out west adventure trip. The room was great with a great view of Mt. Shasta. We rented one of the top floor balcony suites. The room was spacious, clean and comfortable. Upon check-in we were met with friendly and helpful staff. We ate at the restaurant for both dinner and breakfast and were met with excellent service and food. (The eggs benedict are done perfectly here.) We also used the guest laundry facility here which was very clean. The housekeeping staff does an outstanding job. Thanks for a great stay. No negatives about this place :-)

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Valued Guest ~ Thank you very much for the perfect score! We all here at the Tree House are so happy to see you enjoyed your stay. I have to agree with you, I love our eggs benedict! We look forward to welcoming you back soon. Kind Regards, Marci & the Tree House staff

"First Choice"

4
05/06/2016

This is our favorite place to stay when we travel to see family. The staff is always polite and helpful and the rooms are clean and very comfortable. The last time we stayed we had a great view of Mt. Shasta.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Kim ~ Thank you for your kind review. All of us here are pleased to see you enjoyed your stay. Next time you make your reservation, ask for a room with a view of the mountain, and that will ensure you get a mountain view room. We look forward to your next arrival. Kindly, Marci & the Tree House Staff

"Tree House excellence"

5
01/06/2016

This Best Western Plus Tree House has very comfortable accommodations. The rooms are spacious, king bed mattress is just right (not too hard and not too soft) for a good night's sleep. Front desk personnel are extremely friendly and go out of their way to expeditiously process your check in and out. Our only complaint is that they have discontinued their complimentary buffet breakfast! The restaurant is good however and we did enjoy the meals there. We will always stay at the Tree House when we visit our family in the Shasta area.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello LaVonne ~ Thank you for your great review. I am very pleased to hear our staff made your stay pleasant. We look forward to welcoming you back again soon! Safe Travels, Marci & The Tree House Staff

"Very good location, Good accommodations"

4
31/05/2016

Since the last time we stayed here a few years ago the hotel has had some major renovations which really improved the property. We had a king-bedded room with a patio facing the courtyard. In the evening we sat outside and enjoyed a glass of wine. The room is good size and the beds are comfortable. The property is dog-friendly and there are plenty of grassy areas to walk your dog. When I made my reservation the hotel included a free breakfast, but for new reservations breakfast is no longer included, but there is an onsite restaurant where you can purchase breakfast. What they did for us was offer us a voucher for a free breakfast with limited choices, or a certificate for 20% off anything on the menu. We opted for the free breakfast and had a full breakfast with juice and coffee. From the front of the hotel you have some great views of Mount Shasta

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear SeattleKarl ~ Thank you so much for staying with us and for your kind review. We take our guest's comments very seriously and are happy to hear you enjoyed your stay. After all, it is your comfort and satisfaction that is our #1 concern. Kindly, Marci Wenstad

"Very good hotel, better than expected"

4
31/05/2016

We stayed for 2 nights and the room they assigned to us was fantastic Mt. Shasta mountain front view! Our 3rd flood room has high ceiling and reasonable size of balcony with two chairs and one small table. Beds were comfortable. Bathroom was small but separate sink is positive point. We enjoyed indoor pool and Jacuzzi every day. This is really positive for family travelers all season. The restaurant provide high quality food than I expected. And tap water is the best ever:-). However coffee is the worst ever:-( even though free of charge for hotel guest. Next time I will not order coffee but just ask the best tap water instead :-) Rainbow trout was good but Prime Rib was over cooked even though I asked as rare as possible on Sunday night. Should order by Saturday night since neighbor received it with medium rare previous night. Overall, this hotel is worth to stay and pay list price even though little bit outdated facilities. Easy to access to Super market just next to the hotel and other restaurant.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Gorudo ~ Thank you very much for your detailed review. I am happy to hear you enjoyed the view of majestic Mt. Shasta and were able to use our indoor pool and hot tub. Yes, we do have the best tasting water here, in fact, travelers will bring containers to take it home with them. We hope to welcome you back again soon! Marci

"Very expensive; NO free breakfast"

3
29/05/2016

Our non smoking hotel room smelled of smoke. The handicapped entrance is a long long way from the elevator. If you're not in a wheel chair, this hotel is not truly handicapped accessible. For the very high price of the room, we were not offered a free hot breakfast. This is not acceptable. We stayed at 6 Best Western hotels on our vacation and every other one offered a free breakfast. We won't stay at this hotel again.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Teresa ~ Thank you for your review of our hotel. I sincerely apologize for the smoke smell in your room. That should not have happened, and we take great measures to ensure our rooms have no odors in them. We are a 100% non smoking hotel. After years of extensive research, we have studied how to offer a better breakfast experience, and have found that a made to order menu with broader choices and less food waste was the best option for all of our guests. We do hope you will give us another try, and we have other handicapped rooms with easy accessibility. Kind Regards, Marci Wenstad General Manager

"Surprised that is was this good"

4
24/05/2016

Great location and such a friendly staff. The food offered in the restaurant and the local bar was very good. Comfortable beds! They offer washing machines for guests have a pool and a spa plus work out facility. For the price this is a very good value.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Happy Guest ~ Thank you for our nice review. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Kindly, Marci Wenstad

"Convenient to Tesla Superchargers"

4
22/05/2016

This hotel has a bit of rustic feel to it... perhaps also an 'old' feel, but all in all is in good condition and clean. Restaurant looked a bit pricey, perhaps catering to those who couldn't be bothered to venture outside. We went to the Black Bear Diner just across and slightly up the street. The original Black Bear Diner apparently, but that's another review I suppose... The Tesla Supercharger is onsite, so it's convenient to get a charge while having dinner or breakfast and not have to make a second stop.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Brock ~ Thank you for your review! I am happy to hear you were able to use our Tesla Supercharger and enjoyed your stay with us. We all look forward to welcoming you back again soon. The Tree House Staff & Marci

"Friendly staff, comfortable stay"

5
22/05/2016

Room was comfortable. Staff is very friendly and ready to help. Internet service was reasonably fast and reliable. There is a in-house restaurant that has good service and decent food. If you don't like the restaurant, there are plenty of places to eat within a short distance.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Our Friendly staff thanks you! We are here for only one thing, and that is your comfort and satisfaction :) The Tree House

"Friendly oasis!"

5
21/05/2016

We have been staying here for many years, it is very comfortable and welcoming. We arrived after a long day on the road much of it in a hard rain. We checked in and went to the cozy bar just in time to watch the Preakness and cheer for another win by Nyquist but it was not to be! Margo is a fabulous bartender, fun friendly and a great mixologist! We enjoyed her so much we ate dinner at the bar. I had the strip and my wife had a pasta dish. Marg took excellent care of us, our room was warm and cozy and the entire staff did their best to make our stay plesant! The prices very reasonable and the motel is loaded with charisma! Try it you will be pleased!

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Mayo ~ Your kind review is much appreciated and yes, Margot is great! Safe Travels, Tree House Staff

"Nice hotel, rustic feel; restaurant okay"

4
21/05/2016

The room my sister & I stayed in @ the Best Western Tree House was very comfortable- liked the high ceilings and overall rustic décor. The restaurant on-site was...okay. Kind of bland pasta for dinner & then an overcooked omelet for breakfast. Staff overall friendly. Liked the overall look of the hotel- Would definitely consider staying here again if in the area!

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear William, Thank you for your honest review of our hotel and restaurant. I do apologize your meals were not to your satisfaction, as our #1 goal is happy, satisfied guests! Kind Regards, Marci Wenstad General Manager

"GOOD LOCATION & GOOD EXPERIENCE"

4
20/05/2016

Have stayed at this property before, and it has always been a good stay. Check in was easy. Room was very nice and had a patio. Room was comfortable and clean Internet service was good. They changed from a complimentary buffet breakfast to a sit-down style but offered us a discount with the change-over. Good experience.,

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Harry ~ Thank you for your review, and I am happy to hear you were able to try our NEW breakfast menu. We look forward to welcoming you back again soon! Regards, Marci & the Tree House Staff

"Excellent Expierence this time"

5
18/05/2016

I stopped here for the night, my second stay here, and everything was perfect. Room was awesome with a view of Mt Shasta, and everything worked perfectly. The host was kind enough to upgrade me to a view room and was very pleasant.

"Wonderful service & comfort"

5
17/05/2016

The Best Western in Mount Shasta is among the best we've every stayed in. It offers a friendly and clean environment. The swimming pool was great fun and the Tree House restaurant is outstanding for breakfast and evening meals.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Greetings Greg ~ We truly appreciate your great review, and so pleased we were able to provide you with great service and hospitality. After all, that is what we are here for. Kind Regards, Marci Wenstad

"A Beautiful View"

4
16/05/2016

The Tree House is a very comfortable and modern-rustic place to spend a few nights. The views are from the rooms in the main building facing east. We enjoyed sitting on our room patio watching the sun set over the mountain. The rooms are well appointed and clean, a tad smaller perhaps than most BWs. The hotel has coffee on tap mornings in the lobby (a life saver) and a full service dining room. No complaints about it, but we decided on the second day to eat at the original Black Bear Diner, which is just across the street. Most definitely a place to return to, which we in fact plan to do. The parking lot has spaces that are wide enough for any kind of automobile (how rare) Tip: each room has two doors, to the outside and inside of the building, so note which door you leave by and return the same way, and put the service tag on the inside one.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Bob ~ We appreciate your kind recommendation and can't wait to welcome you back! Safe Travels, Marci Wenstad

"Outdated rooms, dirty pool and no breakfast"

1
16/05/2016

We like to stay at Best Westerns because they offer complimentary breakfast. Although when I booked the room, the website said breakfast was included, it wasn't. Rooms had mold in bathroom and hair on toilet. Pool was dirty. It's a beautiful property -- what a shame it's not better managed. No one seems to care in the least about the customers there.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Greetings Abby ~ Thank you for your honest review of our hotel. I am truly sorry we did not exceed your expectations. We hope you will give us another try. I appreciate your comments so we can correct these issues for future guests staying with us and I can assure you we do care. It is our guest's comfort and satisfaction that is our #1 priority. Kind Regards, Marci Wenstad

"Great Location"

4
16/05/2016

Its right off the freeway, You have the Black Bear diner next door with the best breakfast in town. The rooms are clean but seem to be outdated a bit, reminded me of a motel 6 sort to say and not that a Motel 6 is bad, but they are pretty basic. The whole place looks very well maintained, The place was pretty booked

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Michael ~ Thank you for telling us about your stay. We hope to see you again soon. Regards, Marci

"Good stopping point"

4
16/05/2016

Right off the 5 if you are traveling. Friendly staff. Happy hour in lounge with live music on Fridays. Also a restaurant. Walking distance to town. Beds are comfy and the rooms are clean. theres a spa, pool and workout room.

"Mt. Shasta Best Western Tree House"

5
15/05/2016

Best place to stay if you're visiting Mt. Shasta. Freindly staff. Rooms are very clean. Pets are welcome but they do have rooms that do not allow pets.Location is close to all the shops and Mt. Shasta is visible from most of the rooms.

"Easy on and off Freeway but quiet"

5
11/05/2016

The hotel is very dog friendly and provides an excellent dog area with pick up bags. The restaurant food was excellent. The hotel is also adjacent to a shopping center with a grocery store. We had a very enjoyable stay. The rooms are very large.

"1st time to shasta.. mtn hiker..."

5
11/05/2016

this place was great. probably the best hotel in town.. Plenty of rooms. Plenty of parking.. Plenty of great views. After a long day on the mountain I enjoyed the restaurant, and the indoor pool and jacuzzi.

"Great place for solo or family"

5
09/05/2016

Stayed the night for a business trip and was not disappointed. In the category of mid range hotel class, this one was among the best I have stayed. Great pool with large hot, hot tub. Very clean rooms and very nicely updated.

"Everything was good, nothing bad"

4
09/05/2016

Mountain cabin feel. Friendly staff. The restaurant was good for both dinner and breakfast. Free wifi. Had a pool but we didn't use it. Saw that the bar was big and full of people eating, drinking and watching sports, but we didn't use it. The bed was comfortable and the room was clean. The bathroom is a bit dated, but everything was clean and working. We had new carpet in the room and it smelled like it, but t's better than old carpet smell. :) We had room 339 and 332. That whole row of rooms has an awesome view of Mt Shasta.

"Great stop on road trip"

5
26/04/2016

We had a great stay at this hotel, which offered everything we needed for a refreshing stop during a long road trip with kids. The suite with kitchen was very comfortable, spacious, and quiet. The beds were very comfortable. We were able to run the dishwasher for our water bottles and other containers. We also did a load of laundry in the hotel's reasonably priced laundry room. The restaurant exceeded expectations. The food was great (children's and adult's items, bar food and entrees, dinner, and breakfast, local craft beer available). The service was excellent. We even had a narrow view of Mount Shasta. I'm confused about other reviews saying there wasn't a free breakfast. Maybe we pre-paid with our room rate? In any case, we enjoyed the above-average breakfast buffet in the beautiful restaurant. I would have been happy to pay $10 for it. Cozy lobby with fireplace. Would like to return at a different time of year when the town is more lively. My only complaint is that the water in the pool felt very cold. The pool area itself is beautiful and we were really looking forward to a dip. Well, I found it refreshing but the kids refused to get in. They've been spoiled by other pools though, I don't blame the hotel for this! Parents, warn your little ones that it might take a minute to warm up in the pool and I'm sure they'll have a grand old time.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Valued Guest ~ Thank you for your review of your stay with us. We are very happy to hear you enjoyed our new kitchenette suite and we had everything you needed. We keep our pool with in temperature range of the health department standards, to ensure our guests safety. Some people feel it is too hot, some too cold, some just right, as Goldilocks would say :-). I encourage you come and enjoy Mount Shasta's 4th of July festivals, where the town is busy with arts & crafts fair, run/walk, and a spectacular fireworks show. Or come in the winter time for fun snow activities for adults and kids alike. Kindly, Marci Wenstad

"Great Hotel"

5
25/04/2016

Awesome hotel, a little expensive but great Hotel. Restaurant is awesome also. Prices are average and food is great. Love the place. Perfect location next to I-5 but no noise from the Freeway. Indoor Pool is great too unless you have an alergy to chlorine, smells very strong.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Karen ~ We are so happy you enjoyed your stay with us! I do apologize if the pool smelled like chlorine. We are very diligent to keep it within health department standards, as our guest's health and safety is of utmost importance. Thank you for your review, and we hope to see you again soon. Marci

"no breakfast"

4
25/04/2016

Very nice motel and rooms, with high ceilings , and timber decor. nice indoor pool. Lovely grounds. appreciated being able to have dog inside- first trip we stayed in a motel with ours. But sign says " Hot breakfast " and then it is not included in stay, as we have had at other Best Westerns. Cost of brekfast in restaurant was $ 10.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Marcy C ~ Thank you very much for staying with us! We do offer a nice NEW breakfast menu in our Tree House Restaurant. So glad you were able to travel with your dog and enjoy Mount Shasta. We look forward to welcoming you back. Safe Travels, Marci Wenstad

"Way overpriced, NO FREE BREAKFAST,thin walls"

1
22/04/2016

The girl at check in only offered to show me the menu for a response to the question about the lack of free breakfast. I stay exclusively at BW, this was by far the worst case of feeling cheated of my money. In Coeur d'Alene you can get a huge room, in a resort town, with a free breakfast AND coupons for the bar, not just a huge room, but a suite for just over $100.00 And for the outdated room, with dark wood doors, a true time machine to the late 80's, seriously the people next to me were not talking loud, the walls are that thin, I feel sorry for them having to hear me snore. And the trains all night long, ALL NIGHT LONG! when asked at checkout how my experience was, I replied "disappointing" and when she asked what was wrong, I listed the neighbors I could hear talking, due to thin walls, the trains all night, and the lack of free breakfast. She replied to thin walls complaint with " I've never heard that complaint before" That one comment finished it for me, please be condescending and talk down to me, your customer, when I have a legit complaint. She could have bought me off with bonus points. After taxes my room was over $170.00 and small.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Matthew, We thank you for your comments and feedback so we can improve our property and service for all future guests staying with us. Because our Best Western has the privilege of having a full service restaurant on site, we are able to offer a full breakfast menu rather than just a continental breakfast. Our rates are adjusted accordingly, and you were in one of our premium rooms, we do have rooms available at a lower rate. I wish there was something we could do about the trains, however, that is out of our control. All of our rooms have been updated with modern furniture, while still keeping the original history and charm of our beloved Tree House. Again, thank you for your comments, and we wish you well. Kind Regards, Marci Wenstad

"Awesome, awesome, awesome - just can't say how awesome this hotel is"

5
21/04/2016

We absolutely loved this hotel. It was our last stop/hotel before heading home after a long drive through the Redwoods to San Fran then back home to Washington. We were beside ourselves for days, even talking about it now - the hotel was just so incredible. We were pretty worn out by the time we hit this place. This area is beautiful. The hotel was so great that we decided to forego any sightseeing. We grabbed an early dinner and stayed at the hotel to relax and unwind. We couldn't believe how awesome the suite was - room 321 - the Redwood room, I believe. This suite was so incredibly priced, but we did get a gov't rate. There were 2 very large rooms, each with a king size bed and a large flat screen TV in each room. This was our first night with king beds during the whole 10 day trip. The bathroom was huge. There was a sink and a counter outside the bathroom where you could get ready. And, the kitchenette was amazing. There were dishes, dishwasher, small fridge w/freezer, microwave, stove, and so much more. The decor of the entire hotel was awesome, looked kind of like a log house. The pool area was incredible. The hot tub was HUGE. I saw some reviews where people complained about the food, but really? There were signs and we even rec'd a call in advance of our stay that the kitchen as being remodeled, so the breakfast menu would be limited. It's a continental breakfast like any other hotel would have and it's FREE. So, I'm not sure why people complain about FREE...because they can? If you don't like FREE food, there's a Black Bear Diner across the parking lot. Their food was incredible - some of the best we've ever had! At any rate, we will be planning a return visit. It is an 8-hour drive for us, so there won't be many. But, if all hotels were this awesome, we'd certainly travel a ton more! I could not find a single thing wrong with this hotel! We all loved it!

"Love Mt. Shasta, love the Tree House!"

5
20/04/2016

I'm a bit biased as I love Mt. Shasta...it is one of my favorite places to visit and the Best Western Plus Tree House Inn makes it even better. I have friends and family in Oregon and Washington and try to stay at the Tree House every time I head north to visit them. The indoor pool and jacuzzi, along with the fitness center make it especially nice for me, as I need bike and pool access to keep my body functioning well. The rooms are always very good and usually great. The free breakfast is the best of any I have ever had. I highly recommend staying at the Mt. Shasta Tree House Inn.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear John W ~ Thank you for your (biased) review! We love it here too (also a bit biased). We appreciate your recommending us, and hope you will come back soon and try our NEW breakfast menu (no more free buffet), with eggs benedict, french toast, omelets, pancakes (even better than the buffet). We look forward to your return. Safe Travels, Marci Wenstad

"Great atmosphere hotel"

5
20/04/2016

Stayed at the Best Western Tree House because they are pet friendly. They charge $20 bucks and we had our Siberian Huskies with us. We only were able to stay one night but the room was beautiful. The quality of the beds were great, they weren't sunken in. The room was beautiful and so was the rest of the place. The landscaping was wonderful. Pleasant to the eye. There's a section where you take your dog to do their business. Overall, a great stay. Also, they provide military discount. We appreciated that.

"A relaxing stay"

5
18/04/2016

Love this Best Western. Great New York strip steaks in dining room. Comfortable beds. Pool, etc. If you like to sleep with an open window, ask for a second floor room, especially one with a view of Mt. Shasta (if it is clear). First floor room windows are screwed shut for safety from burgers! They offer plug-ins for electric cars. Bring your Tesla!

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Thank you for your kind review. We are very happy to hear you enjoyed your stay. I am very sorry you were told that our windows are screwed shut, as this is not the case. All of our windows open from the inside, with safety latches. We do not have any problems with burglars, I am pleased to report. We hope you will return to Mount Shasta and stay with us again soon. Kindly, Marci Wenstad

"Ok for a Best Western."

3
15/04/2016

This property is conveniently located near I-5. Room was okay and had updated linens. If you are on the second floor, there is no elevator and you need to carry your luggage up a flight of steps. Restaurant was being renovated so I can't comment on it since there was a limited dinner menu and limited free breakfast choices. All staff were very friendly here.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear PNWtraveler ~ Thank you for your feedback. We appreciate your patience and understanding while our kitchen was being remodeled. Fortunately, this project is complete, and we are up and running with our full lunch and dinner menu, and very excited to introduce our NEW breakfast menu served 7am-10am daily. Our property does have a few rooms upstairs, with no elevator access, however, our friendly staff are always willing to help with your luggage. We hope to welcome you back again soon. Regards, Marci Wenstad

"Comfortable room, nice Mount Shasta views"

5
15/04/2016

Our second floor room was spacious with vaulted ceilings and had a nice view of Mount Shasta from the window. The room had a strong Aqua Velva smell on entry, but after getting used to that, it was comfortable. Breakfast was standard.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Greetings Paul ~ Thank you for telling us about your stay. Please accept our apologies for the odor in your room, as all rooms should have no odor when entering. Your comments and feedback are what helps make us better for our next arriving guests. Thankfully, Marci Wenstad

"worth traveling north of Redding"

5
11/04/2016

Awesome Hotel! Would do it again! Free Breakfast selections need work, though :-) We stayed in the redwood room and were very comfortable! Next time we travel through the area from southern California, we will skip the Redding hotels and stay and the Tree House! Thanks.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Erik ~ Thank you for your review! Due to a remodel of our kitchen, we are offering a limited breakfast, but hope you will come back and try our NEW Breakfast menu. We look forward to your next stay with us. Marci

"Great Value So Far"

5
10/04/2016

As a HH DFL, I stay almost exclusively at Hilton properties. However, this trip we brought our dog so needed to open up my aperture. We paid under $100 for a three bed, two room accommodation with two t rue queens and a California king in the bedroom. Seems quiet so far and the Black Bear Diner is literally around the corner. Substantial portions at a very reasonable price. There's also a large dog area that is open to the woods. I agree that the kitchen having issues precluding the normal full breakfast isn't ideal, but given all he great stuff not worth downgrading to a four.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Thank you for your 5 start review and your patience and understanding with our kitchen remodel. We hope we can exceed all your expectations next time you stay with us! Safe Travels, Marci Wenstad General Manager

"Dissappointing breakfast"

2
10/04/2016

The hotel itself was very nice. However, breakfast was a huge disappointment. When I made my reservation, the rate I paid included a full breakfast buffet. This was supposed to include eggs, sausage, etc. However, due to kitchen remodeling, we only received a skimpy continental breakfast. When I brought this up to staff, they explained the reason, but made no attempt to rectify the situation. When paying $200+ for a suite, I'd really expect more for breakfast than a banana, yogurt, and a bunch of sweet carbs. I overheard several other guests complaining about the same issue. I hope they get their kitchen issues figured out pretty quickly.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Dave ~ Thank you for your honest feedback regarding your stay. Our guest's feedback and comments are very important to us. Your patience and understanding during this brief transition with our kitchen is much appreciated. We are striving to do what we can while our kitchen is getting upgraded so we can offer a better dinning experience in the future. Please come back and try our NEW Breakfast Menu starting next week. Kindly, Marci Wenstad

"Love the rooms and service....disappointed with the food"

3
10/04/2016

We have stayed here many, many times over the years and have always enjoyed our stays. We have no complaints with the staff or the rooms. But this visit we were very disappointed with the food service. Breakfast has always been included in the room rate and it has always included a variety of hot and cold options. We were told they would no longer be offering a free breakfast starting in a few days. The breakfast we did receive did not have the usual hot items we were expecting. We placed an order to go for dinner at the restaurant and were told they were offering an abbreviated menu. I went down to pick it up at the time I was told and had to wait an additional 20 min for the order. The bar area was littered with dirty glasses and the staff seemed to be overworked. We will be looking at other options on our next trip to the area.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear FOmama ~ Thank you for commenting about your stay. Please accept our sincere apologies for the limited breakfast during our kitchen remodel. Rather than closing entirely during this transition, we are doing the best we can to be able to offer something to our valued guest's. We appreciate your patience and understand that we are improving so we can offer an even better food & beverage experience to all upcoming guests! Respectfully,

"Loved this hotel - Looking forward to a return visit!"

5
10/04/2016

We absolutely LOVED this hotel - so much that we were in awe the whole time and can't wait to plan a return visit. We had the 2-room suite w/2 king beds, and a kitchenette. It was incredible. Even the kids were thrilled...in fact, we fought over who was going to get the coolest room! Everything about the hotel was cool - the Redwood interior/exterior, the pool, the biggest jacuzzi we've ever seen, and the decor was so cute (rocks, Redwood, bears, etc.). The view of Mt. Shasta was also very pretty! This was our last stop on the way home from an exhausting trip. We decided to forego any sightseeing and stayed at the hotel to relax before our long drive home the next day. It was the best night of sleep I'd had in almost 10 days. I would highly suggest this hotel. It was the best hotel on our entire trip. The location was great. We had a great dinner at the Black Bear Diner adjacent to the hotel. Rite Aid and The Coffee Brake were across the street. And, we got gas at the adjacent gas station before heading home. High ratings for this hotel!!

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hi Jennifer ~ Thank you! We are so happy you enjoyed your stay and we are looking forward to welcoming you back soon! Safe Travels, Marci

"Perfect for a quiet night"

4
08/04/2016

Bad. The restaurant was closed therefore no hot breakfast was served, slightly disappointing since it was included. Good. Clean room, nice pool and hot tub setup. Quiet evening. Compared to what we saw in the area, this place was the best choice.

"Poor Breakfast"

3
08/04/2016

This motel had the worst Breakfast Buffet of any Best Western that we have been at. The only protein was cold hard boiled eggs. The only fruit was canned pineapple. The only cereal was raisin bran. There is a restaurant close, but you would need to get the room at a much lower price to make it a value.

"Staying comfortable in Mount Shasta "

4
06/04/2016

We stopped at this Best Western on our road trip up northern CA and Oregon. This is a specially convenient place to stop and the hotel has very clean rooms, a great ambience with all the wood structure and is well positioned. The view of Mount Shasta is great and with the access to trails around the lake and others . Lower level rooms are very accessible and I recommend to stay in building 2 if you want more silence. As with so many California cities, please be aware that trains pass frequently (4 times in the night ) and even if the tracks are not adjacent, one still can hear the train passing. Things that could be improved : air conditioning systems is noisy and the bathrooms will need a renovation soon (they were clean though). The restaurant was not fully operational but the limited dinner options were fine. The included breakfast is a continental and they didn't have other options. Reception staff was great and helpful.

"Shasta stay"

4
01/04/2016

My stay at the Best Western Plus Tree House in Mt Shasta was very good. The room was clean, the restaurant had very good food, and the complimentary breakfast was very good. If I had any downside it would be that the heater/air conditioner was a bit noisy at night.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Cary S ~ Thank you for your comments, and we do apologize about the heater. We are working to get that corrected right away. We appreciate your business, and hope to welcome you back again soon. Regards, Marci Wenstad PS - We are excited to announce we will be offering a NEW Plated Breakfast menu instead of the buffet coming mid April!

"BW Stay"

5
01/04/2016

Great place to stay. Great food (Breakfast/ Dinner) and scenery of Mt Shasta. The room was located both outside and inside access, which made it easy to get to their restaurant. It seemed like a country log cabin. Parking was very easy, due to wrap around access. Check out was very easy.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello Loren A ~ We appreciate your comments regarding your stay with us and hope to welcome you back again soon. Note: Later this month we are happy to introduce our NEW Plated Breakfast menu rather than a breakfast buffet. Served in our Tree House Restaurant 7am to 10am. Kindly, Marci Wenstad

"Great stay and exceptional rooms"

4
30/03/2016

Staff was pleasant and accommodating. We were traveling with 2 older kids and wanted a little extra "space" so they gave us the Cedar Suite #331. We also had #332 which was adjoining and that gave us all privacy and our own beds. The Cedar Suite has 2 bedrooms each with King bedding. It also has an updated kitchen with burner, micro and fridge. It is dog friendly too--we felt like we had a little luxury after a few nights of motels. The rooms are themed in an "Up North" or log cabin setting and had vaulted ceilings. Absolutely beautiful. #332 has a small balcony overlooking Mt. Shasta. The restaurant was good but if you want the Trip Advisor best in area "Maruti" is great. From the hotel you can walk to a larger grocery store and movie theatre. Breakfast at hotel was great and offered two varieties of eggs that were the kids favorites. The pool/spa were also well appointed and clean. Small but good area to exercise dogs. We all LOVED this hotel and would go back.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Corina ~ Thank you for your kind review. I am happy to hear you were able to enjoy our newly renovated Cedar Suite. We can't wait to welcome you back. Safe Travels, Marci Wenstad, GM

"Not a good value"

2
28/03/2016

We stayed at this hotel based on the great reviews, but unfortunately we found it to be old, dated, way too expensive, a crowded, noisy motel next to the highway, the food at the restaurant is poor. Swimming pool was great, best part of our stay.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Lorilyn ~ I am very sorry you did not find our hotel to your satisfaction. Feel free to contact me and let me know what we could have done to make your stay exceptional. It is our guest's comments and feedback that enable us to improve and be the best we can be. Kindly, Marci Wenstad, GM

"Great stay in Mount Shasta!"

5
28/03/2016

Awesome view and very comfortable and updated 2 bedroom room with beautiful kitchen. Breakfast was ample and average with the usual items and it is served in a huge room with a beautiful view of Mount Shasta. I am anxious for a return trip!

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Greetings Sally-Wildflower ~ Thank you for taking the time to review our hotel. We are so happy you enjoyed your stay and are equally anxious to have you back! Kind Regards, Marci Wenstad, GM

"Majestic little village"

4
26/03/2016

We went to the Shasta Nordic center to cross country ski one day and snow shoe the next day,We spent the night at the best western plus tree house.The rooms were very nice and there were lots of amenities.We enjoyed the hot tub and indoor pool after a day on the snow.We also had a great steak dinner at the motel restaurant.The complimentary breakfast was also better the usual free breakfasts,The only thing that was a little annoying was the motel was close to the train tracks and we were woken up by the train blowing it horn about three times during the night.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Hello John ~ Thank you for your review of our beloved Tree House. We are very happy to hear you enjoyed your stay and our restaurant, and we hope to welcome you back again soon. Sorry about the train! Safe Travels, Marci

"stay for the hotel, stay away from the restarant."

4
26/03/2016

The indoor pool and tub were great! Close to the ski park. That being said, I highly recommend going across the street to Round Table Pizza for food. I have to honestly say that I wouldn't even eat the free breakfast here unless you eat the cereal. They really need to teach the chefs what a spice or at least salt and pepper is. Arbys has better prime rib and doesn't cost $26.00. I dont know if the "chefs" cant cook or are forced to cook with only a microwave but there wasn't one thing that was edible.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Mike ~ Thank you for your honest review of our hotel and restaurant. I am very sorry your family did not find our restaurant meals to your liking. I can assure you we DO NOT microwave anything, and we use many different spices, including salt and pepper. Our soups are made from scratch daily, we only use fresh veggies, and our prime rid has a special rub that brings in locals from all over the area. We are very pleased to hear you enjoyed our hotel, and do hope you will give our restaurants another try. After all, it our guest's comfort and satisfaction that is our #1 concern. Kind Regards, Marci

"Half way home with Tesla charging"

5
23/03/2016

Convent over night stop in a quality property with Tesla charging.The chargers are in the hotel parking lot with high visibility assuring security for your vehicle. Clean rooms, nice lounge and restaurant with above average complementary breakfast. Recommend on line reservations for best price.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Roger ~ Thank you for staying with us and using our Tesla Charging station. We hope to welcome you back again soon. And remember, we will meet or beat any price offered online, and welcome you to call us directly to make your reservations. Regards, Marci

"Birthday Celebration"

5
21/03/2016

We attended a birthday party for a cousin and this motel met all of our needs plus. Lower level with exterior door was perfect for senior citizens. In house restaurant was perfect for breakfast & dinner. This was our third stay at this motel and we will stay here again next visit to Mt Shasta city.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Thank you for your kind review. We look forward to welcoming you back again soon!

"our treet house experience"

4
20/03/2016

this hotel was conveniently located right off the freeway. And the atmosphere was cozy with the log cabin feel. The dinners and breakfast was delicious. My only complaint was that I could not find the elevator. My husband walks with a cane and it was difficult for him. Difficult for me lugging the heavy suitcase cart up the ramps.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Thank you for your review of our hotel. I do apologize you were unable to find the elevator. Please feel free to ask any of our staff for assistance with your luggage. We are here to make your stay as comfortable as possible. We hope to see you again soon. Kindly, The Tree House staff

"Excellence in Travel Stays"

5
17/03/2016

The Tree House, Mount Shasta was a Ten out of Ten Stars. Excellent everything... Staff, Service, and Room. Couldn't have asked for more, and right next door to the Original Black Bear Diner if you needed to get away, but the restaurant/lounge was outstanding also... Total Awesomeness!

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Wow! Thank you so much for your 10 stars! We are here for our guest's comfort and satisfaction, and glad you had a great time in Mt. Shasta. Hope to see you again real soon. Safe Travels, The Tree House Team

"Great place to stay"

4
14/03/2016

This hotel is clean, comfortable, and friendly. It has an indoor pool and hot tub, fitness room and guest laundry. After a day of skiing and your stuff is all wet the laundry comes in handy! My kids love the pool and having a restaurant on site is great when you are tired. The employees are friendly and accommodating. The rooms have a microwave, refrigerator, coffee maker and blow dryer.

"GREAT VALUE AND FUN"

4
14/03/2016

We choose Best western because we travel with our Bernese Mountain Dog. She has always been welcomed at Best Westerns. This hotel has a beautiful courtyard with a spectacular water feature. I recommend a room on the first floor so you can walk out onto the courtyard. We were in Mount Shasta to ski and with the bar, the restaurant, the spa and breakfast provided, we never left the hotel from Apres ski to breakfast.

"Hotel in a One Horse Town"

4
07/03/2016

This is a good hotel for the tiny town of Mt. Shasta, and it has the amenities that busy snowboarders want: a nourishing, filling breakfast, an indoor, heated pool, and nice jacuzzi for soaking in after a day of skiing and snowboarding. It gets crowded and hectic on the weekend, so book early, and check to make sure your reservations are correct. It is just a short distance to Mt. Shasta snowboarding, and right across the street there is a movie theater, pizza parlor and grocery store-truly convenient for busy families and groups.

"Better than your average motel"

4
29/02/2016

This place is quite large, a veritable labyrinth, but with a very large indoor swimming pool and reasonable exercise room. The rooms themselves are larger than ordinary, and the twin queen-sized beds are a bargain. Showers are good. Rooms include refrig and microwave, desk with comfortable chair for using the free Wi-Fi. The included buffet breakfast is surprisingly good, with choices of hot entrees, the usual breads and coffee, and an unusual DIY waffle iron (which produces a pretty tasty waffle). Breakfast is a definite winner. Restaurant is adequate, with the trout being the best entree, but it closes at 9pm. There is food in the bar till 10pm, but from a different, much reduced, menu.

"Desert heat in December for a price that'll drill multiple holes in your pocket !!!"

2
29/02/2016

Priced at $220 per night for a rat hole of a room there's little good that can be said about this place. But since we spent our New Year 2016 here, I will attempt to be positive! LOCATION - Located just 5 minutes walk from the downtown at the foot hills of Mt Shasta, making it a prime location for tourists. ROOM - Very small room for the price posted! It was equipped with Microwave and AC (which broke down on Day 1). SERVICE - AC broke down on our first night there. Initially there was some hesitation from the staff at front desk to look into it. After 2 visits to the front desk, someone did come to our room and sort out the situation. We really appreciated this considering our room had reached an almost boiling state at 10:30 pm! PARKING - Plenty of unreserved parking slots. FOOD - Complimentary breakfast is served with a decent spread. There was complimentary champagne served at the dawn of 2016! Staff however could be more courteous! WIFI - Complimentary and Good speed.

"Fun Time"

4
29/02/2016

Great place to stay for fun family time. Close to Mount Shasta and other activities. Nice pool and spa. The suite was well equipt and large enough for a very comfortable stay with teenagers. Excellent choice for a fun relaxing family weekend.

"Great value"

5
27/02/2016

If your looking for a great place to stay while traveling in Northern California, stop in Mt Shasta City and stay at the Best Western. The room, the service, the restaurant for dinner and the complimentary breakfast will not disappoint.

"Winter break @ Mount Shasta"

5
22/02/2016

We searched for so many hotels for our 1st trip to Mt. Shasta, and we thank god that we picked Best Western Plus Tree House for our stay. The other places we checked out before coming here were quite far from the city here, which btw is very cozy and awesome experience. Best Western has amazing bar and quite an exclusive restaurant as well. The swimming pool seemed good as well, but best of all it had ample parking space with Tesla charging stations. All in all - great service, great location, great rooms and great stay!! ??????

"best Mt Shasta hotel."

4
18/02/2016

love this hotel and always stay here and eat at the restaurant. great menu and good food. VERY comfortable beds. Fireplace in lobby/restaurant. Great view of Mt Shasta, if you can, get an upper rom and view of the mountain.

"First timer"

5
16/02/2016

Had a great time in Shasta staying at the Best Western Tree house. Everyone was super nice and friendly. What a great relaxing vibe! Breakfast was great every morning! Bar employee's hustled on Valentines day to make sure everyone had great service! Well done all!

"Good hotel"

4
16/02/2016

It was not cheap, but, it was a nice hotel to base ourselves for 3 days of skiing at Mt Shasta. The pool was indoors and huge and the hot tub was hot. The breakfast was not great but better than most free chain hotel breakfasts at this price range.

"Amazing Best Western"

5
15/02/2016

By far and away the best, Best Western experience ever. It is one of the only chain hotels available in the area but is well and above in service and comfort. Breakfast is amazing. Included with the stay, but they wait on you and everything

"My new favorite hotel!"

5
15/02/2016

Extremely impressed with everything about this hotel--the very friendly and helpful staff, spacious rooms, the beautiful decor throughout the hotel, the large indoor pool/jacuzzi area, and the most amazing and complete breakfast of every breakfast food imaginable, including a DIY waffle station! Easy-to-find, freeway-close, Highly Recommended!

"Relaxing Stay at Tree House"

4
14/02/2016

When I entered the hotel, I immediately noticed the lovely smell of wood from their sturdy cedar (or pine) doors, and the cozy fire in the fireplace lobby. The hotel is set up like a motel, with parking right outside your door, which we loved since we could easily carry our items inside. (There is also a 2nd floor, and we were asked which we preferred). The room was clean and cozy, and there was an extra sink in addition to the one in the bathroom, which is very nice whenever you have more than 2 people. Another door leads to the interior of the hotel, and the lobby, restaurant, etc. We really enjoyed our dinner at the restaurant. There was a breakfast buffet which was satisfactory. They did have good scrambled eggs, but they could use a better toaster. My bagel was undercooked or burned each time. All of the employees were very pleasant to us. There is lovely view of Mt Shasta and other mountains. We did hear the train at night...but I like trains, so this was fine. Overall, we enjoyed our stay at this rustic hotel, and will return in the future.

"Quaint hotel"

5
13/02/2016

This hotel is very cute with a rustic design and comfortable lodging. The indoor pool was a plus for our winter stay as well as the jacuzzi after a day on the slopes. The restaurant was great. We would definitely stay here again. The band was fun at the bar.

"Clean and comfortable"

4
08/02/2016

The hotel itself is a little dated but the rooms are clean and comfortable and the complimentary breakfast is good. It's nice to have a hot breakfast before heading to Mt. Shasta for a day of skiing and snowboarding.

"Pleasantly Surprised"

5
01/02/2016

This Best Western was clean, comfortable, and quiet. One of the cleanest rooms we've ever stayed in. We enjoyed the pool and hot tub, on site bar, and a great breakfast was included. Only complaint would be the small fitness room and service in the bar was slow. We would definitely stay here again.

"Nice"

5
25/01/2016

A great facility in the mountains with invigorating air. Nice architecture of the buildings and the room was nicely appointed. Bathroom/vanity area a little on the small side. Room clean and warm (snowing outside!). Will stay again for sure.

"Great Value All Around"

5
12/01/2016

I was there with my 11 year old to spend time in Mt. Shasta around and at the ski park. Hotel was the best overall value for a tired parent! The hotel food was delicious both in the pub and restaurant, the hot tub was great. The pool was great. The room was comfy. All around great.

"Home away fom home"

5
10/01/2016

Amazing employee: Do not know her name, but she was housekeeping on our floor (room135). Blonde hair below shoulders....middle age... Not only was she very polite, but she also recovered my iPad mini I left in the room and had me contacted that same day... And more importantly she helped our autistic son find his way back to our room when he got turned around. So very thankful for her being there! Would like to know her name to send her a thank you. We stay at the Treehouse every time we come to Mt Shasta and until our home in McCloud is finished we consider the Treehouse our home away from home. Thank you & please inform of the name of the housekeeper so we can send a thank you to the hotel addressed to her. Sherrie Palmer O'Brien BW Rewards member

"Clean, Comfortable and Reasonably Priced"

4
08/01/2016

The Best Western Plus Tree House in Mount Shasta was another functional, overnight stay for us as we followed Highway 89 south towards Lassen Volcanic National Park. The drive from Crater Lake across the Oregon/California border was scenic but the haze and smoke from the Californian bush fires obscured the distant views of Mount Shasta I'd read so much about and hoped to photograph for myself. After stopping at a local bakery for a quick bite to eat we drove up Mount Shasta itself as far as the road lead, to the Panther Meadows trail head. We spent a few hours hiking and taking photos on what was quite an easy trail and one I highly recommend. The drive up this huge mountain is very scenic and the views, despite the haze, were incredible. There certainly is a power and energy in the landscape that you just have to tune into and experience for yourself. The Best Western is located just off the I5 on the right as you are driving into town so you won't miss it. Checking in at the hotel was fairly standard for this kind of accomodation - polite and to the point - though not as friendly as other places we stayed. The hotel is actually quite large with a number of buildings branching off of the main hub along with a bar, restaurant and fantastic pool area. We booked a Standard room with a King Bed that was up two flights of stairs on the top floor of our particular building. The room was huge, clean and really well appointed (with a fridge, microwave and complimentary wifi). The bed was surprisingly comfortable and powerful aircon kept us nice and cool (it was a a really warm day). Mount Shasta is a fairly compact town with everything in walking distance from the hotel. There is a supermarket across the road and we had dinner at the (original) Black Bear Diner up the street. The food was great and the service was fantastic. If you do plan on dining here come early. It got very busy very quickly with a healthy mix of tourists and locals alike. A breakfast buffet was included in our rate and comprised a good mix of cereals, pastries and cooked items. We particularly enjoyed the fun “do if yourself” waffle machine. All in all, if you are road tripping the Best Western Plus Treehouse is a clean, comfortable and reasonably priced choice for an overnight stay. (Next Stop: Lassen Volcanic National Park)

"Awesome Place"

5
06/01/2016

Great place to stay and unwind from a long day snowboarding, they have a wonderful hot tub and pool. There is two restaurants located inside the hotel, makes it very easy to get something to eat and relax, cant wait to come back!

"Lucky Stay"

5
31/12/2015

Thanks to Best Western for updating their system and blocking off a few rooms for walk-ins and opening them up at 7pm right when we stopped. The sign said full house, but I made my wife double check and that's when she found out about the system upgrade. Again, thank you for having a room for our family.

"Great Place to Stay!"

5
30/12/2015

This Best Western is located just off I 5 in Mount Shasta City. It is also just a couple blocks from the center of town. The location is great. The hotel is large and almost sprawled out over many different wings with a split level design. You can see why they call it the treehouse. It has a fun mountain cabin decor. The rooms are spacious an reasonably updated. The service was great and there was a better-than-average free breakfast. The indoor heated pool is a treat! The floor plan is a little wacky and there are lots of stairs, so if you don't like hauling your bags up stairs, get a first floor room. Ask for a room with a mountain view. The mountain is amazing!

"barb"

5
29/12/2015

great place to stay beautiful town, and we will be going back, close to mt shasta ski park, the hotel is also close to a store and movie house, the staff was kind and helpfull, the food has been great every time we have stayed,

"Shasta trip"

4
27/12/2015

Very nice Best Western with all amenities including heated indoor pool, hot breakfast, on-site restaurant. Conveniently located close to local parks and hiking trails. Large rooms with comfortable beds.

"Beautiful setting and Fabulous Food!!"

5
25/12/2015

Choosing to not drive through the pass in the dark, we pulled into Mt. Shasta. Googled a Best Western and found this gem. The 2 queen bed room was oversized with comfortable beds, a lodgy feel, 2 sinks and comfortable chairs. Breakfast the next morning was fabulous! Hot tub also big and hot. Front desk was very helpful and kind. Easy access to freeway.

"Reliable BW Plus quality"

4
25/12/2015

The 1 King plus 1 queen room worked out fantastically for us. The queen bed was in a separate room (with a door) so we could put the kids to bed without any disturbance. The main bedroom had a spacious sitting area and a second entrance/exit that led to the inner courtyard. I can imagine it would be lovely to sit there in summer. The breakfast area was large and does give off the log cabin vibe. There was no area where we could place our used glasses/bowls and plates though. I'm quite happy to help bus my table so that the next party can be seated quickly. Nonetheless, the breakfast lady (is there a more elegant title?) was quick to clear the tables. Besides the eggs and sausages, there were tortillas and salsa and cheese to make your own breakfast burrito. Minor point- there were not enough serving tongs/spoons so that used to scoop the cheese, was also used to scoop the tomatoes. My daughter has a dairy allergy so I am sensitive to cross contamination of food. The only fresh fruit options were apples and bananas. When the milk ran out and the coffee needed a refill, the breakfast lady responded immediately. I just wish we could have helped her out a little with those dirty dishes! Front desk staff was helpful in pointing me to ACE to get a sled last minute for some snow fun. Overall a solid stay, would recommend.

"Pet friendly and cozy mountain style"

5
23/12/2015

I love a hotel that multiple pets and blends in with the natural setting of the area. Tree House offers both. The aesthetics of the hotel are lovely, warm, inviting and clean. The staff is kind, open and helpful. Their pet policy is open minded...we have 2.5 dogs b/c one is a little guy. :) Best Western is pet friendly and pet welcoming! There's a large, comfortable bar/lounge and a really good breakfast with more than the standard fare.

"A wonderful surprise in Shasta City"

5
21/12/2015

We stayed just a night as we were driving through due to a very sad event that had brought us down to CA. What a lift this room was! King size bed, top floor with vaulted wood ceilings and looking at Mt Shasta, so close, right out our window in the morning. LOVELY! The bed was fantastic, so many comfortable pillows, and the shower was just what I needed that night, along with quality shampoo/conditioner. Even the carpet was brand new and plush. I wish I knew the name of the wonderful young lady who gave us that room at what I think was a very reasonable rate, the night before. Breakfast in the morning was very nice as well. Definitely a place we will return to when we're out for fun and hopefully no more sad trips.

"A no brainier but needs love"

4
20/12/2015

I think whether you like or dislike this hotel will be based on your thresholds. I'm not a picky traveler just require the basics. I stayed in room 204 as I had my dog with me. I REALLY liked this hotel/motel. It's a hybrid since there was two doors in my room; one that goes outside (right to my car) and the other to an interior hallway. It made staying with dog easy. Two food options on site with really good food made my late arrival easy. Room was a solid B. Updated paint and furniture, but clearly the owners were dealing with a limited budget and an older building. This is not a new building so don't expect it to be that-it looks like an old Bavarian style ski lodge. Pros-two restaurants on site good food. Great layout. Cons-the HVAC "system" is old school, loud and can't possibly be energy efficient it cycles on and off constantly. Advice to owners. Work with the great hotel/motel you have and don't skimp on the details like the HVAC system. You are clearly sitting on a gold mine as the place was packed and there are several options nearby.

"Welcome respite for weary travellers"

4
18/12/2015

Arrived about around five o'clock after a long day driving in winter road conditions. We were greeted by friendly staff, a roaring fire in the two-sided fireplace and beautiful Christmas tree in the lobby. Our room was spacious and well appointed. The king size bed was extremely comfortable. The dining room was warm and the fireplace again was lovely. It would improve ambience if the lighting was a little more subdued. The dinner menu offers a good variety of dinner items. It is certainly worth noting that this hotel offers a large and beautifully heated indoor swimming pool and hot tub. A really lovely treat on a cold, snowy night. Complimentary breakfast the following morning was offered in the dining room, which gave it a nicer feel than the typical breakfast rooms one usually experiences. A full hot breakfast was offered for those who wanted it.

"Good food and accomodations"

4
16/12/2015

We stayed for two nights and enjoyed the included full breakfast. The 2 Dinners we had also were excellent. I had the Shrimp Scampi one night and Chicken Marsala the other both ver good. The rooms are nice with refrigerator ,microwave,coffee maker,iron and board, blow dryer. The only problem we had was the noisy heater which cycled on and off every minute and the curtain didn't close all the way and let light in. Both were resolved by turning off the heater and wrapping the curtain around the door knob. Would definitely recommend staying here.

"Nice stay, all the comforts of home!"

4
11/12/2015

Had a great stay, convenient to restaurants, stores, etc. (actually pretty much convenient to the whole City as it is not very big). The room had a refrigerator and microwave with is great when you are staying a week. The hotel reminds you of a log cabin, very cozy during the winter months. There was usually a fire burning in the fireplace. The hotel restaurant was good, very friendly staff. Had a steak which had a lot of fat on it, kind of disappointed. Overall the stay was very good and I would differently stay there again!

"Nice and easy to get to"

4
09/12/2015

We often stay at Best Westerns and love to compare them. This one was near the top. It has that "out in the woods" feel yet the rooms are spacious and comfortable. It appears that there has been a major renovation here and it has been done well. Our room was pet friendly and I love when the pet friendly room is not the worst room in the facility. There was a nice courtyard for our view and they did have a pool and hot tub but we did not use these. The restaurant attached was really good with the nice ambiance of the wood burning fireplace and friendly staff. As Best Western does there was a buffet breakfast included and it was great, warm and cold choices. This was just a one night stop over for us but really easy to find off of the I-5 and easy to get back to carry on home.

"Road Trip Stay"

5
06/12/2015

Our stay at the Best Western Treehouse in Mount Shasta was excellent. From staff and all services available at this location was outstanding. Breakfast was great, lots of variety and excellent quality. We will recommend this location to all our friends.

"Friendly service providers, clean and a good restaurant"

5
04/12/2015

This is a delightful stop along the I-5 Highway. Beautiful view of MT Shasta and a lovely setting. The rooms are very clean and quiet. The restaurant is exceptional. We had a steak that was great! Cathy our server was exceptional. Overall, I would recommend stopping here for a relaxing overnight or two.

"Very nice for a motel; interesting decor; pretty good food, but hidden costs"

3
30/11/2015

The Tree House was perfectly fine, for what it is and for its price. Probably one of the better places to stay in the Shasta area. The price tag for our stay ($200+ per day) was a bit much for a motel; even a very nice one. The compensation was a free, full-buffet breakfast each day, including fresh scrambled eggs, pancakes, and breakfast meats. Beware, if you bring a pet, there is an unpublished extra cost of $20 per day. Also - a very nice pool and spa.

"Nice Dinner"

4
27/11/2015

Enjoyable restaurant. Great ambience and fairly decent food. Lovely warm fireplace. The prime rib was tasty the fish could have been a bit fresher. A good place for a date night. Nice location, right off I-5 in Mt. Shasta.

"Excellent Hotel"

5
19/11/2015

Very Impressed with this hotel. The breakfast dining room was great with a fire going and nice mountain views. We liked our room and wish we could have stayed longer to enjoy the pool and restaurant. the hotel fits the area just right. Hope to come back.

"Pot smoke"

2
17/11/2015

Been to this motel several times, after eating lunch I took a stroll down the hallways enjoying the view, noticed a odd smell coming from a couple rooms up stairs around my room 135 like skunk I was not aware after reading then sign that says no smoking, that pot smoking was allowed at such a nice motel. When I walked to my daughter in laws room 217 there again was the arroma of skunk. Over all if pot smoking will be continuing after we spent so much money here my family and I will not be returning. Breakfast was not up to its par very stale and the service is slow, my husband ordered a chill dog and I ordered sweet potatoe fires. Both were cold and the chilli dog was ordered with out onion and came out with onion. They just picked the onion off and gave it back seeing there were still pieces of onion on it, took about 2 hours for us to get are dinner. I'm very not happy and will not be telling anyone of this place is have better luck staying at a cheep motel at least you can expect trash there. Not when your paying 200+ a night for a motel

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Black B ~ Thank you for your review of your stay with us. I can assure you we are a 100% non-smoking hotel, including Marijuana smoking. We do everything we can to discourage smoking in our rooms, and if this had been brought to our attention, we would have taken care of it immediately. I do apologize for your meals not being up to par, and we are addressing this right away. It is our goal that all of our guests have a great experience and want to return. I appreciate your bringing this to my attention so we can correct it for future guests. Kind Regards, Marci Wenstad

"Best Place to stay in Mt. Shasta, CA"

5
14/11/2015

Best Western Plus Tree House is the best place to stay in Mt. Shasta, CA. It is extremely comfortable and accommodating in every respect. Whatever the reason for travel to the area, this is a great place to stay.

"Not up to usual standard"

4
06/11/2015

This hotel is usually a great place to stay. I have stayed here for four years now. The three house theme used to be a little too much for me but I warmed to it over time. I love the guestroom renovations. It really elevated the property. This last stay was very very disappointing however. In the off season, I would think that companies would WANT people to be satisfied with the service, internet and food quality. They are all easy ways to ensure return business. The rude Front Desk Agent, impossibly poor internet service and cold, stale breakfast items will make me think twice about returning. I will definitely research other options next trip.

Marci W, General Manager at BEST WESTERN PLUS Tree House, responded to this review
Dear Michelle ~ Thank you for your honest review of our property. I can assure you I will address these issues and the next time you return, you will find nothing but friendly, helpful front desk agents, fast internet, and a fresh hot breakfast. We are all here for one thing - our guest's comfort and satisfaction. I appreciate your bringing this to my attention so I am able to correct these issues. We do hope to welcome you back again soon. Kind Regards, Marci

"Very confortable stay with great friendly service!"

5
05/11/2015

I visited Mt Shasta by myself on a hiking trip and stayed at the Best Western Plus Tree top hotel in Mt Shasta. It is conveniently located right off of I 5 and was relatively inexpensive paying approximately $100 per night pre taxes. I had a large double queen size bed room with vaulted cathedral ceiling which greatly helped with noise elimination from the rooms next door or hallways. It was very quiet and never heard my neighbors. The beds were very comfortable and shower was great with hot water and good flow. The room had a large plasma TV with about 40 stations including movie channels for use. There is a restaurant on the premise that has a bar and offers lunch and dinner. I had dinner two nights in the restaurant (once at the bar) and salmon was excellent and the burger was good. Included in my hotel room stay was free hot breakfast "all you can eat" buffet that included fresh eggs, sausage, country ham and potatoes, waffles along with the standard staples of bagels, muffins, toast, fruit, yogurt, coffee, tea and juice. The breakfast was excellent and worth the price of stay alone. The staff was very friendly and helpful informing me of local sites and attractions to do and see, recommended restaurants and were helpful in printing out my airline boarding pass. I am sure there is other lodging in the are that may be cheaper but I highly recommend staying here as to the accommodations mentioned. The hotel is also secure where one needs a card to get into on side doors other the main door. It is also pet friendly if that is needed. It also has an indoor pool, hot tub, and fitness center that I used. The hotel is in very good shape and very worth the stay.

"home away from home"

5
04/11/2015

This was our second stay at the Mount Shasta Best Western in the space of about a month. For us it's a getaway from the tensions of San Francisco. I think we would make it a monthly visit if we could manage it. The moniker "treehouse" is well-chosen in our case. This is a treehouse with a difference. We just love it.

"Going Through"

4
02/11/2015

Always stay at this location when traveling on I-5. This year we saw it vastly improved in all ways. The remodeled rooms were a surprise. In short, it is a nice place to stay in a terrific location and it only gets better.

"short stay in mt shasta"

5
28/10/2015

This place is wonderful. Excellent accomodations with lots of natural wood throughout. the bartender Margo was great...excellent service and the food is great and and reasonable.... A definite must stay in Mt. Shasta.

"GREAT PLACE, NICE PEOPLE"

5
26/10/2015

Very friendly place, great front desk people who followed thru and made sure that we got the room we needed for our dog. Love the open courtyard for dogs and just to hang out and sit and enjoy the quiet time. Location is great and you don't hear the freeway nearby.

"Best hotel in town"

5
26/10/2015

Great view of Mt. Shasta. On-site restaurant and Black Bear diner adjacent. Located by grocery and right off highway, only 3 blocks from downtown shops. Very nice large indoor pool and hottub. Small fitness facility has excellent treadmill and elliptical equipment. Nice size in-room refrigerators and flat screen televisions. The bedding quality was very good and comfortable. Some rooms have balconies. The staff are very friendly and helpful.

"Cosy Hotel"

4
25/10/2015

I love the hotel's cozy setting, the interiors are like a giant tree house. But unfortunately it doesn't have a lift (elevator) so if you have huge luggage, you probably need some helps. I love the breakfast, and for a change no styrofoam plates and plastic cutlery like we had in Arizona area.

"Big Bend Natl Pk road trip"

5
24/10/2015

Overall the hotel itself was good. Staff was helpful and room was clean. Somehow the decor fit the area. A lot of wood used in hallway and room walls. This was a mountain view king room and the view from the balcony was great! Mt Shasta seemed very close. another plus was having 2 sinks (2 separate vainities).

"12:30"

5
21/10/2015

The place was lovely--clean, the free breakfast was excellent, we did not use their restaurant since the price was a little pricey. The room was furnished with a small refrigerator and a small microwave. The towels were plush and the soaps and shampoos were of excellent quality.

"Good location and very clean"

5
15/10/2015

We stayed in the double queen room for 2 nights. It was very clean and spacious. Nice indoor pool and hot tub. Breakfast included was pretty good. The staff was friendly and helpful. We will definitely be back.

"Wonderful Stay"

5
13/10/2015

Beautiful property, comfortable and clean rooms, friendly helpful staff. The food in the restaurant was very good. The complimentary breakfast with the stay was amazing. We had several family members staying, multiple rooms and everyone enjoyed the stay.

"Clean and comfortable stay"

4
11/10/2015

We stayed in a double queen room for one night while passing through and visiting the Redwood National Forest. The room was spacious, clean and comfortable. The internet worked well in our second floor room. The breakfast was included, but we did not partake. We did have dinner in the restaurant downstairs, and although it was very busy and the food was a bit slow to arrive - it was delicious and the servers were excellent. There is a casino on-site - just across from the lobby and shares the same structure as the restaurant - but we did not visit it. The location was very good and the price was reasonable.

"Fine place"

3
10/10/2015

I have no complaints. Clean, kind of white-bread, definitely a perfectly fine place to stay. We stayed here on our way to Yosemite from up north, and it was a completely reasonable place to stay for a night. I wouldn't call it a destination, but I would stay there again if I needed a place to stay on my way somewhere.

"Great Place to Stay"

5
10/10/2015

Wonderful hotel to stay in when coming to Mt Shasta area...we stayed here last year as well and really enjoyed it. Very professional staff. Very nice pool and nice size spa also. Treehouse theme is loved by the kids. Slightly more expensive here as we rented a suite - but it was well worth it! Close walking distance to a good restaurant and grocery also.

"Maybe the nicest Best Western yet!"

4
09/10/2015

The Best Western was so easy to find and it is one of the most attractive I've seen/stayed in. Lots of polished wood, clean, welcoming. I had a nice room with a courtyard patio. Enjoyed sitting outside for a drink and relaxing before dinner.

"Treehouse excellence"

5
04/10/2015

Front desk staff is excellent. Housekeeping is very accommodating and helpful, too. Handicapped room is well designed (espeically the bathroom, which can vary greatly from hotel to hotel). The only improvement sugguestion would be the addition of handicapped parking spaces close to the door near the handicapped room. Otherwise, the room is pretty well set up and it's one of the best set ups for us (we frequently stay at Treehouse because we have family in the area). Breakfasts are really nice because they have a restaurant kitchen (so no reconstituted eggs!).

"it's called plus for a reason"

5
03/10/2015

This is a deluxe hotel with a down-to-earth feeling. The deluxe experience can be measured by the quality of amenities and of service. The amenities here are up to snuff, while the level of service is exceptional--a match for good Asian or European hotels, and far above most of those in America. We look forward to our next visit.

"A nice hotel"

5
27/09/2015

A Nice hotel, friendly staff, rooms were nice and clean. Decent wifi. You can get your meal delivered to your room, well you have to go and get it and bring it back. Nice service. No problems with anything here. We would stay again

"Impressive property"

5
26/09/2015

This is a bit of a nowhere-town, but it has a bit of everything. And it has a huge something in the BW Tree House. It's a pretty impressive place, and the rooms are probably the largest I've seen in any Best Western. The tallest too, with a vaulted ceiling. The place was clean and well done, though I'll say that the town is kind of an awkward location. It's not really near anything of interest (we drove from Lassen, a good 2 hrs away). It was definitely a nice place to stay though.

"Nice"

4
25/09/2015

This is a nice, very clean hotel. Staff are helpful. Beds comfortable. We paid $191 for a king bed room which I felt was expensive. They have a large indoor pool which had a strong chlorine smell. The restaurant made a good burger.