Best Western Southgate Motel,  Mount Gambier

3.0/5  - based on 157 guest reviews.
175 Commercial Street East, 5290, Mount Gambier, Australia - See map
+61 8 87231175 +61 8 87231151



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> Room 1

1 adult


Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Restaurant
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 157 traveler reviews
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Stay at this comfortable and affordable Mount Gambier motel located near Blue Lake, Crater Lakes and Coonawarra wineries. Welcome to the family owned and operated Best Western Southgate Motel in Mount Gambier. Guests staying at this four star motel will be ideally situated for exploring mysterious Blue Lake, an extinct volcanic crater which contains crystal clear water that changes color from somber blue to a brilliant turquoise throughout the year. The Best Western Southgate Motel proudly offers standard, deluxe and executive rooms with free cable TV and high-speed Internet access. This Mt. Gambier motel's additional amenities include an elegant onsite restaurant and bar and an outdoor heated pool, spa and sauna. Best Western Southgate Motel is close to a variety of local activities including shopping, aquifer tours, cave tours, scenic flights and horseback riding. For excellent accommodations, value for money and a fantastic location in Mount Gambier, make a reservation at this Mount Gambier motel today!

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 157 guest reviews
Business Business 33
Couples Couples 67
Family Family 30
Friends getaway Friends getaway 9
Solo travel Solo travel 6
Sleep Quality
Best Western Southgate Motel,Mount Gambier
  • 3
    « Very average »

    A one night stopover on our coastal tour from Melbourne to Adelaide so not the first Best Western we've stayed in along the way. As stated in previous reviews it is undergoing refurbishment and this does appear to be long overdue as the rooms are very dated and this isn't reflected in the price, ours was a good size room and was clean, we were a fair way back from the main road but could hear it quite clearly. The wifi signal wasn't great either! We didn't find the reception staff to be as helpful as previous hotels/ motels wasn't forthcoming with any information at all at check in, just the general direction of our room location, didn't mention any of the facilities the hotel or town has to offer or even the fact that renovations were taking place (found this out from reviews and notice in bedroom). Overall we found this Best Western to be average, if all you need is somewhere to lay your head for the night then this place will do.

    « Dated perhaps, but comfortable nonetheless »

    The motel's undergoing a major refurbishment, so normal service may not be quite ... normal. Nonetheless, our room (awaiting refurbishment) was clean, comfortable, and provided an excellent shower - water pressure in Mount Gambier is high. Free wifi was secured (many places have totally unsecured connections, so you can't, or shouldn't, access anything that might contain private information) - well done. Dinner was enjoyable, although you don't dine on Friday, Saturday or Sunday. There are numerous restaurants of diverse levels of cuisine in the area, so hunger isn't an option. Breakfast was good, with the usual choice of continental or cooked. Contrary to the experience of other guests recorded here, we found our welcome was cordial and warm.

    « Rude »

    Went there for a fiction and the front receptionist was rude!!!!!! Very rude. People including myself arrived 10-15 minutes early and she was just rude to all of us and it was like she was angry we arrived early. For someone that works at the front counter I think they need to be friendly and welcoming. Very rude and won't be returning or recommending.

    « comfortable »

    only stayed the one night very big room dvd player in the room and a good free selection of dvd,s at the reception the hotel is having a makeover at the moment but we never heard any noise from builders the restaurant was closed at night so we took a drive into the town for a meal but a good breakfast was offered

    « Old old old old old »

    Wow retro it wasn't!!!! Dirty no filthy carpet in room. Bathroom smelt like something had taken its last breath in there. I understand the hotel is in the process of being updated so I feel maybe it could get better but after a long drive I was very disappointed lucky for me it was just 1 night. If I had stayed longer would definitely have moved somewhere else.

    « Stayed two nights passing through »

    Very large rooms, good off street parking. Had restaurant for breakfast and dinner. Hotel undergoing extensive renovations and rooms at present a little dated.... expect it to be another half star within a month or two as more rooms are renovated. Didn't have dinner but breakfast was very good... walking distance to town centre. Recommended.

    « Welcome changes »

    Stayed here recently for 3 nights on business, and was pleasantly surprised at the changes they've made. Stayed in one of the recently (long overdue) refurbished rooms, which is spacious, has an incredibly comfortable king size bed, all new furniture and a lovely new bathroom. Room to room noise is very minimal, as is the street noise, and would recommend upstairs room to minimise hearing people above you, if that bothers you. The other areas of the motel are still tired and in need of a facelift, but if these recent changes are anything to go by then things are looking good. Would happily stay here again-it's close to the centre of town, has a decent restaurant, and represents good value for money.

    « Time warp - needs update »

    the staff are extremely good. friendly, efficient and polite. but the decor in the reception and first floor landing is very dated, and the rooms are also dated. the lighting needs updating, the bathrooms, and bedrooms all feel like 1970's. Great size rooms, very clean, comfortable bed, but compared to other BW and other accomadation need to spend some money back into the business.

    « Very Disappointed »

    As we had been staying in inexpensive rooms on our travels we decided to treat ourselves to a more expensive room and have a night in, in a spa room First impression when we walked into foyer was nice. But once we walked into the room we noticed the smell first and the dirty carpets. Then we noticed the light switch broken, globes blown, fan not working in the bathroom, glasses dirty in the cupboard, the cupboards themselves under the sinks dirty and in need of repairs(not that we used them) the heater had to be turned on at the switchboard before you could turn it on and then to top it off we filled the spa only to have hair from previous uses in the water. The upside though was room large with good size TV and comfy bed. We were disappointed that we paid more & got less than what we expected. Will try a different motel next time

    « Seriously dated room, attitude and Qantas FF points chase »

    Looks can be deceiving. Foyer, reception and bar areas look inviting, but my room was so dated, bordering on dangerous, I couldn't believe it. Lowlights - room was very dated and in urgent need of updating, lighting was very dim, cupboards filthy, breakfast set up confusing, some staff attitude left much to be desired. Highlights - reasonable rates ( only just ), bed very comfortable. Hopefully the photos will tell the tale. Breakfast in restaurant, very confusing pricing and set up. I couldn't work it out and I'm Australian, but heard disparaging remarks by staff after Asian clients couldn't understand concept. Not sure if the person was Manager or Owner, but was abrupt, a bit arrogant and had no idea how Qantas FF point system worked. He said I couldn't double dip after paying with Qantascash Mastercard. I had to chase up points with Qantas, who credited me points. This is one of the very few times I have taken photos of a room, usually it is because the room is so spectacular. I booked for the Mt Gambier racing carnival and stayed 3 nights and looking to do the same again in future years, however, WILL NEVER stay at this joint again.

  • 4
    « Close to CBD »

    The first you notice is about this hotel is location, very close to CBD, the second thing you notice is the huge room which allows you to make you self at home. The staff are laid back back but generally helpful. I found the lady in the restaurant at breakfast a little abrasive, In her defence she is busy. (The Tuesday to Thursday lady.) I don't understand why the don't turn on there expressio coffee machine on in the morning. I wasn't the only one that asked. It would also be great if the did take away cups. This is ok there is a great cafe a little down the road called Metro. The bed was comfortable however you do hear a little traffic noise from the trucks that go past. The room I stayed in a had a spa. They are doing renovations at the moment however this doesn't impact your stay in anyway. I do hope the spa stay after the building works. I found this to be a nice relaxing activity after work. Another cool feature was the DVD player in your room and free to hire DVDs. I also liked the little displays in the foyer. Check them out it shows some of the interesting things to do around the Area. I stayed here for a week one of the highlights was the breakfast you must try the Egg Benedict, All and all no major complaints I would stay here again. Just some little improvements but the seems to working on that. Would have like to try the pool but just to cold. Thanks

    « Don't leave without ordering breakfast »

    Spacious clean room. Currently doing a few renovations but it did not interfere with our stay at all. Breakfast was delicious and great selection of choices on buffet and continental menu. All staff members at reception, dining and cleaning were very friendly and welcoming.

    « Good Location »

    This motel was in a good location with very little traffic noise at night.. Close to CBD. Our room was very spacious, a little dated and the carpet was badly stained. The bed was clean and comfy. The bathroom lacked ventilation. Lift or stairs to the upper floor. A good mid-range motel.

    « Very bad choice »

    Horrible got abused by owner locked out of room when warming baby bottle up in (LAUNDRY) refer to photo room had mold and spa not working when asked for refund told if my attitude changes he might think about it i will never go there or suggest any one else does

    « Great hotel! »

    Stayed here for one night while visiting South Australia. Was very big room and bed was also very comfy and loved the spa bath. Great room to get back to after a long day of driving. The price was excellent as it was a last minute thing. Would definitely recommend :)

    « Perfect wedding reception!! »

    Kim & David, you helped make our wedding reception perfect in every way!! You and your staff were so amazing leading up to, during and after it was all over. The food was delicious, the beer was cold and the venue came up a treat. Our executive room was spacious and very comfortable, plus we loved our spa after a very long day. We cannot thank you enough!!! If you are looking at holding any type of function at the Southgate, then I would recommend this place any day :)

    « Dirty and stained »

    I definitely feel we were given the worst room in the motel as I dared have the cheek to book on a booking site and saved 2.00 We arrived in an unknown area early evening. We were the first room by the elevator and although most rooms overlooked the pool we over looked the air conditioner unit and the roof. Considering the motel was virtually empty , this is what we got. The carpet was stained and seemed dirty..on a positive note the Wifi worked well..Certainly not up to Best westerns standards.

    « Very pleasant 3 nights »

    We stayed for 3 nights and had a king executive room. It was very large and very comfortable. The bathroom was very large if a little dated, but still clean and very functional. There a large sitting area and a table and chairs and sofa so plenty of room to relax and read, watch TV etc. Free wifi worked well. Car parking was ample and within the fenced area, close to the room. Dinner in the restaurant was very nice with good service. This motel is perfectly located as about 200 metres from a big supermarket and a few other shops and a little further then into the full shopping Centre, hotels, interesting sights etc. Very walkable. As we wanted to extend but couldn't due to the whole of Mount Gambier being booked out, the owner was very helpful in helping us find accomodation further north in Coonawarra. The only down side of this King room was that it was the closest to the highway, with logging trucks etc plying the highway all night. The first night was a bit noisy but the second better and the third (a Friday) very quiet. Double glazing windows certainly helped. All in all, we would be happy to stay there again if passing through beautiful Mount Gambier.

    « Basic older style motel but good. »

    Light, clean room with plenty of space and well-designed bathroom except for lack of extractor fan. Best shower ever -- hot, brilliant pressure. Wi-Fi easy to log in and fast. Located on main road so some road noise till late evening.

    « Two adults, four kids and a dog »

    We've got four kids and a guide dog puppy so finding a place to stay can be tough. The people at the Best Western have an "apartment" with three bedrooms that slept all of us and were happy for our service dog to stay in what is usually a pet free motel. Thanks guys! The room itself was fine, perhaps early nineties vintage. Bathrooms were dated but clean, beds were hard but similarly clean. The master bedroom had a small en-suite which was nice. There was a new 50" TV for the kids to watch and free DVD's at reception for them too. Foxtel was on offer but there were only two or three channels, not worth watching. The full kitchen and dining room was great for us too. The room was a bit odd as there was a locked door opening into the main office of the motel, making us think the apartment was formerly live-in quarters for the owners. Our only real complaint with the room was the dire need for a change of carpet (or perhaps putting in laminate flooring). The carpet was worn and stained heavily. Overall it was decent accommodation at a reasonable price that slept all of us comfortably.

  • 1
    « Dirty and old »

    We stopped one night from Adelaide to Melbourne. The website that we looked on rated this hotel good. I disagree 100%. The lobby gives the appearance that the facility is OK. Wrong. We payed for a king suite. When we got to our room it was a queen. We went straight to the desk and they changed our room to what we paid for. When we got to the new room we found carpet with dark stains all over it and poorly repaired drywall issues. The room is very dated and the towels looked like they were 10 years old. More drywall issues and poorly patched carpet in the hallways. Parking lot had trash laying around and weeds growing on the sidewalks. Although I do not know what the other accommodations are like in the area, I would not recommend this hotel

    « Interesting Apartment Setup »

    Booked the Apartment which must have been the residence of the previous Motel owners. Don't let first impressions of the apartment get the best of you. Once you live in it, it is actually very comfortable with all the amenities for a fully self contained apartment provided. There is a door that adjoins the main office which is a little off-putting (you can hear them sneeze) and it was knocked on to see if we wanted new towels once, but we had a chuckle about that. Beds were great (clearly new), everything clean, massive TV and surround sound, book case (stocked) and a/c available in every area. Great value for what you pay and although it is a bit like going to your grandmas, it is great for a family for a few days. Wife was happy with a washing machine and dryer but complained there was no clothes horse or line........ but there are no pleasing some people is there? Definitely recommend if your not fussy. Would I stay again..... probably yes.

    « Moderate »

    Well this was my first time staying in a motel. It was fine. Staff were friendly. We've been staying there on Christmas day. Be careful of you do that. Staff are not available all the time on Christmas day. Basically the whole city is shutdown partially. Friendly advice: Get something to eat for that day, the day before.

    « As good as I could have expected »

    The staff were exceptionally helpful and Friendly. The room was very clean and as described, our family of four were well accommodated. All round we were happy with everything and would recommend staying in a typically Australian motor inn that is good at what it does.

    « One night stay at mount gambier »

    I had chosen the apartment unit as the family wanted to stay together. The apartment is very big and has many doors leading outside! One of the door leads to the hotel office! Kids didn't feel comfortable with so many doors. Apart from nice beddings, the apartment was quite dusty.

    « A hotel with issues »

    We stayed here 2 nights. First morning we woke to a sound like a anchor chain running through metal near our room at about 6.oclock in the morning. We complained and it was better the next day. The fan in the shower didn't work, we asked for it to be fixed and were told that the fans were on a timer and didn't work all the time. We obviously don't shower or other more basic needs at the allotted time. When I'm trapped in a room with my husband I NEED a fan in the bathroom!!! One other point you do get an interesting night as you can hear everything thats said nextdoor.

    « Dated decor, poor renovations and old fittings - Stuck in a time warp! »

    More effort and money has been spent on the foyer of this motel than anywhere else. It is just a front. The room we had included a spa. The entire bathroom was a dated affair, there was no extractor fan, the spa was poorly fitted and was dated. Old items had been removed with metals plates left on the tiles. Overall uninspiring, Despite this, I was willing to overlook this as I was tired and just needed a comfortable bed for the night. No, not to be, the dated bed head with out of date radio was at the top of a very uncomfortable cheap overly soft mattress, There was no support and I was only able to get 4 hours sleep. After this, I decided to look around, The ironing board had an ancient burnt cover, The crockery was average and dated and the lighting was also poor. I am sorry but with the poor bedding and lack of sleep provided this Motel failed in achieving its primary function. An influx of energy and money would be great to see at this motel.

    « Don't judge a book by its cover! »

    By the entrance, foyer, friendly staff, your expectations are quite good and feel comfortable about your choice of accommodation- till you get to the room. The first room I was given had a major problem with rising damp, peeling paint up the wall and in the bathroom the power point had a 1 cm crack totally through. I was not at all comfortable with this and asked for my room to be changed. The staff were very accommodating and did so. They told me they were about to commence a refurbish. I hope so, the place is in real need, flicking lights in the hall ways, a cover on a fire alarm hanging from the roof. Overall, the place is pretty run down but the staff were great, I hate to think how many time they have to apologize to guests each day.

    « Easy to find & large clean rooms »

    This a really easy place to find & very accessible & quiet. Reception was a breeze, friendly & lots of local knowledge on where to eat, visit etc. The rooms were not the newest but being an older motel the bonus is that the rooms were very large. They were spotless & very comfortable & ticked all the boxes for us. Good reasonably priced breakfast in the restaurant too.

    « Old style hotel and rooms - but does the job. »

    This hotel is and looks rather old. I think I had one of the older ground floor rooms, as I asked for a room with access to the car park. One door from the room led to the internal corridor and the other door to the car park. The rooms are spacious and clean. Fridge, cable TV channels, Free WiFi, normal amenities. There is an on site pool / spa and a sauna, which I did not use. The hotel has a different feel about it, but it is a budget hotel and all went fine.

  • 2
    « Definitely in need of some renovation »

    Would not bother staying here again, rooms very dated, towels were a dirty grey colour (originally white I guess). I think a complete renovation would be a good idea as there are plenty of other options in Mt Gambier. Breakfast was good, but I am afraid we will not be back.

    « Large clean rooms - friendly service »

    On the main highway into town - the rooms were really big, clean & had everything we required to make our stay comfortable & warm as it was freezing when we were there. On site restaurant served a value for money tasty breakfast. Enjoyable stopover

    « A bit dated, but value for money »

    Small town hotel, all the basic things one is interested in during a short business trip - free internet, on-site restaurant, sizeable rooms. comfortable beds, easy climate control. Noise carries a bit of neighbouring rooms.

    « Old, nothing special, will look elsewhere next time in town »

    Very old looking inside - needs serious work - bathroom looked very 80's. Dirty - hairs on the toilet seat and in the shower. Leaking toilet, which when i informed them at checkout - didnt seem to care. Old bedspread, old furniture. Aircon worked at least.


Getting to the hotel ...

All directions
·From: Town Centre. The Best Western Southgate Motel is located on Commercial Street East, just one kilometer from the town centre.