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Best Western Montgomery I-85 North Hotel, Montgomery

5225 Carmichael Road, 36106-2904, Montgomery, United States - See on a map
Best Western Montgomery I-85 North Hotel - Best Western Montgomery I-85 North Hotel Exterior The Best Western Montgomery I-85 North Hotel is ideally located in the center of Montgomery. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Whether you're traveling for business or pleasure, the Best Western Montgomery I-85 North Hotel features the highest levels of service, along with upgraded amenities, high-quality furnishings and enhanced style and comfort. Guests enjoy our contemporary accommodations, complimentary wireless Internet, state of the art fitness center, outdoor pool, business center and sweet shop. Located in vibrant east part of Montgomery, this hotel sits directly off Eastern Boulevard and is easily accessible traveling from Interstate I-85 and US Highway 231. Guests enjoy being within minutes of incredible shopping at the Shoppes at Eastchase and Eastdale Mall, fine dining, cultural arts, nightlife and family entertainment and Alabama Shakespeare Festival. We are within minutes to Maxwell Air Force Base, Downtown Montgomery, state capital, Hyundai Manufacturing, and numerous large manufacturing companies located in Montgomery. Enjoy a great start to your day with our complimentary full hot breakfast buffet featuring your favorites like scrambled eggs, sausage, waffles, assorted breads, cereals, juice and coffee. Luxury bedding, quiet accommodations and oversized rooms are what make guests so comfortable at our Best Western Montgomery I-85 North Hotel. Our 100% non-smoking hotel is designed to make you feel right at home.

Best Western

Montgomery I-85 North Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 94 guest reviews
NOTE ISSUED
Excellent
48
Very Good
28
Average
9
Poor
4
Terrible
5
REFER TO NOTICE
Business Business
14
Couples Couples
29
Family Family
28
Friends getaway Friends getaway
11
Solo travel Solo travel
7
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Graduation"

5
User 07/05/2019

How do I began we are from Ohio and it was a long trip to see my grandson graduate and my debit card was not working when we arrived at the hotel and James the front desk clerk helped me out in more than one way he went beyond the call of duty to make sure our stay was good and I want to thank him for that someone anyone please give him a raise he really does deserves it

"Very clean and comfortable rooms"

4
bellaharris75, Greenville, Georgia 05/05/2019

My stay was very comfortable and the room was clean. I just wanted more choices for breakfast. I think the stay would have been better if there was an indoor pool or maybe the pool can be closer to the hotel.

"Clean updated rest stop"

5
DonnaH0320, Carencro, Louisiana 05/05/2019

We stopped here on our trip from Louisiana to Savannah. The hotel was very clean and updated. All personnel were friendly and helpful. There was plenty of hot water and breakfast was satisfactory. The only negative point was the EXTREMELY uncomfortable easy chair.

"Good Night's Sleep"

4
TallTraveler2013, Wilmington 02/05/2019

We stayed here one night and it was a good place. Farther off of the highway than we thought but not a bad location and a decent rest. The people were friendly and the place was clean. Get a room away from the traffic noise.

"Overnight stop"

4
617collinm, Anderson, South Carolina 18/04/2019

Is as expected - a travelers hotel Located next to three other hotels so does what it says on the tin Staff very friendly and helpful Rooms clean but functional Free on site parking Did also have laundry services available on each floor so handy if on a long road trip

"Teacher"

5
User 18/04/2019

Deborah killed it for the breakfast, the 5 starts are for her, although our room did have struggles with having a shower curtain ready and having a floor towel for the bathroom. The Tv was dope, the beds were well done and the gym was well kept!

"Newly refurbished hotel... untrained staff.. take your own soap & towels for backup"

2
User 14/04/2019

Noisy, can hear guests walking in rooms above... lights from hotel next door made it difficult to sleep even with window shades...smoke free hotel but smokers hung out at front ddoor... take your own soap & shampoo& towels as backup... Good location

Stagecoach123, Manager at Best Western Montgomery I-85 North, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Pretty nice"

4
Bearwife, Shoreline, Washington 10/04/2019

This is a newly renovated hotel with exceptionally friendly front desk staff and a spacious well equipped breakfast area. Our room was spanking clean and quiet, with comfortable beds and a good amount of counter space. The only low note was the dining room staff person, who was invisible when a large group of school students took it over early, leaving the counters sticky and the coffee urn empty. When they left and she finally emerged, it was only to mumble loudly to herself and clang pots together in an apparent effort to deny the space to those of us trying to eat in peace.

Stagecoach123, General Manager at Best Western Montgomery I-85 North, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice reasonably priced motel with a super staff"

5
Bar2nE, Asheville, North Carolina 30/03/2019

This well situated BW offers clean and affordable rooms 15 minutes from downtown Montgomery and its epic Legacy Museum. The beds were comfortable and the room spacious and well appointed. What puts this BW into the 5 star range is their excellent staff. The front desk staff was very friendly and helpful and seemed genuinely to care about your experience. In particular Deborah Smith, the breakfast attendant, was especially friendly, making sure we had a full breakfast even though we were nearly late.

"Nightmare..Formerly Favorite Chain; NOW TWICE MAJORLY DISAPPOINTED!"

1
frojofro, Portland, Oregon 29/03/2019

In our STRONGEST of opinions, if Best Western hopes to retain its FORMER best ever of any “ chain hotel” status, it MUST keep on top of those (?) franchisees whose “Best Westerns” obliterate ANY sense that Best Western remains a chain one is THRILLED to see and KNOWS will be of the highest quality. This horrible hotel, its native Montgomery EMPLOYEES aside (all so sweet/helpful/seemingly under a HIGHLY authoritative regime), was SHOCKING in its immensely low-grade construction, UTTERLY base provision of even towels (strictly ONE per person) to its SLIMMEST and SINGLE “ bedspread/sheet combo, to its PARKING LOT filled through the evening with LOUD, DRINKING, SMOKING people who were not FEET below our window- yet NO ONE would remove them AT ALL! This is now the 3rd foreigner-owned Best Western that degrades, in our strongest of 20 plus year experience as Best Western guests, both your BRAND and, far worse, our previous unquestioned knowledge that stating at Best Western MEANT expecting/receiving a QUALITY stay!

Stagecoach123, Front Office Manager at Best Western Montgomery I-85 North, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will address this issue and find a solution to prevent it. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Not up to Best Western standards"

2
rcaz, El Cerrito, CA 28/03/2019

We love Best Westerns, but not this one! Checked in about 10pm and we're accosted in the parking lot by someone asking for money. The room was clean, but when housekeeping made up the room the next morning, they simply emptied the trash and removed used towels. Didn't even straighten the bed covers. The beds moderately comfortable, but the mattress covers had a slightly plasticised material that crackled when we moved and made us feel clammy. We requested an extra chair for the room and had to ask 3 times before they said yes. Try another motel when you come to Montgomery!

Stagecoach123, Manager at Best Western Montgomery I-85 North, responded to this review
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our guests. Thank you for bringing this to our attention but extremely disappointed we did not meet your expectations. We have addressed these issues and steps have been taken to ensure we meet expectations for each and every guests.

"A wonderful staff"

4
User 28/03/2019

Friends and I stayed here over March 24th & 25th. Our rooms were well appointed and clean, but the standout was the staff here. I cannot recall all of the names, but Kym stands out at the front desk and, most of all, Deborah, at breakfast. Breakfast was utterly swamped by two busloads, and Deborah was overwhelmed by the need to resupply the dining area and responding to a literal din of requests and questions. Yet throughout she remained genuinely cheerful, good humored, and eager to assist. This woman is a huge asset to this motel, and its owners are truly blessed.

"The food and staff made me feel at home."

5
chloegfarrell, Seattle, Washington 28/03/2019

Deborah, the chef here did an amazing job on food, and came and talked to me and my group. She embodies a love of food and people, and made my experience here feel like I was staying at home. Thank you!

"All you need"

4
JaniceD42, Mobile, Alabama 25/03/2019

Room fine, location good for highway and only a few minutes drive to the awe inspiring museums and memorials of the civil rights struggle. Breakfast enlivened by the delightful Deborah Smith who could not have been more delightful. Not to leave out the rest of the staff who were helpful and friendly.

Stagecoach123, Front Office Manager at Best Western Montgomery I-85 North, responded to this review
We are glad that our staff met your expectation. Thank you for encourage words, hope to see you soon !!!

"Review"

5
User 21/03/2019

Very last minute stop! Couldn't complain not one bit! CLEAN CLEAN CLEAN!! Respectful staff. Best part was waking up for breakfast, breakfast lady Deborah; was very very very kind and made very delicious food. She was the best!

Camper814129, Manager at Best Western Montgomery I-85 North, responded to this review
Thank you for stopping in to stay with us at the Best Western Montgomery. We are glad that we could accommodate your late minute stop and hope to welcome you back soon.

"Beware"

2
dlevison10401, Albuquerque, New Mexico 09/03/2019

Not a pleasant place to stay went for my Daughters Graduation . Noisy place to stay also prior accommodations no towles in room. Breakfast was horrible ran out of things . Front desk personnel had a Kleenex stuffed in her nose checking out customers

Stagecoach123, General Manager at Best Western Montgomery I-85 North, responded to this review
Thank you for staying with us here at the Best Western, Montgomery. I apologize for not meeting your expectations and do hope that you will give us another chance at making your stay a "perfect" stay We greatly appreciate your business as well as value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, Mehul Patel General Manager

"Last minute booking"

5
User 04/03/2019

We got the room at the last minute. The night staff was very polite and helpful. The room was clean and tastefully decorated. Breakfast was fresh and hot. Ms. Deborah was very polite and attentive she kept the food serving and dining areas clean and serviceable. The day staff and manager was very polite and approachable. I would stay here again.

"Disgusting room dirty bathrooms dirty hallways gross gross gross"

1
User 03/03/2019

I stay in Best Westerns all the time this is one was the absolute worst. The in-room microwave had leftover food in it. Bathroom tub had hair on the walls. Sheets on the bed were stained periods carpet throughout the entire Hotel was very very dirty and nasty.

"Modern Design But Lacking"

3
User 01/03/2019

This was the first Best Western I have stayed in; I have always associated BW with a place for truck drivers, families with 2+ children, cheating spouses, etc. I gave BW a shot because the facility was updated and I had to make last minute plans I think it the hotel is a great value, but there were the problems lies. Because it is affordable I think it attracts the kind of people I prefer not to be around e.g. the occupants of the adjacent room, banged on doors, walls, made noise and made my stay terrible; part of the problem is due to the paper thin walls, I could even hear the occupant above me walking around. If money is a major factor, I would say stay there, otherwise pay for quality room.

"Reservations mean nothing "

1
88keria, Louisville, Kentucky 15/02/2019

Apparently reservations mean nothing to this company. Reserved room weeks in advanced to stay at this specific hotel because daughters team was staying. Arrived to check in to be told they were overbooked by at least 6 rooms. Front desk Erick tried to help a best he could called manager for approval to offer comped room next door at sister property Americana Inn. Sister hotel no where near the caliber of what I actually booked but attempted to take the room anyway. Americana Inn clerk called manager and they claimed no comps. Not sure what kind of business they are trying to run but normally when you screw up you attempt to make it up to your customer as best you can not offer them a room that they have to pay for that is of lesser quality than what you booked. Booked directly with best western so no way to blame this on the third party apps. Will NEVER stay at Best Western or any of their other properties again.

BestWesternHotels, Corporate at Best Western Montgomery I-85 North, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Overbooked by multiple rooms"

1
jandres502, Louisville, Kentucky 15/02/2019

Had a reservation for over a week. Arrived to check in and no rooms available even with our confirmation #!!!! Never will Best Western receive my business!!!!! Don't let the thought you actually have a reservation fool you it means nothing. Would have left no stars if the app would have let me.

BestWesternHotels, Corporate at Best Western Montgomery I-85 North, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Deborah Smith"

5
User 12/02/2019

The best lady that I have every meet at a motel I have been at very nice and helpful thanks you much Rocket .The food was great and hot with everything that you need a good breakfast and will be back again

NicoleG4741, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Ann A. thank you so much for leaving us a review and thank you as well for the kind words about our breakfast attendant Ms. Deborah. I will be sure to let her know how you were happy with her service. We look forward to having you stay with us again.

"Deborah Smith"

5
mildredh2019, Hickory, North Carolina 12/02/2019

She is an awesome person. An asset to your company. She was very friendly and professional. The food was well prepared. The arrangement of the food was very pleasing to the eyes. Everything was delicious. She made sure that all our needs were met. Will be returning because of her!!

NicoleG4741, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear mildredh2019, Thank you so much for taking the time to leave us a review. I am thrilled to hear how pleased you were with our breakfast attendant Ms. Deborah. She truly does go above and beyond. to ensure all our guests have a great experience. We are even more happy that you will be coming back to stay with us. We look forward to your next visit.

"Great staff"

4
320bluew, TALLAHASSEE, United States 10/02/2019

We were in Montgomery for a few days visiting some of the Civil Rights sites. The hotel was well located and clean and fresh (the carpet in the halls was disorienting though, joke). The staff was very helpful even though they were busy with some college sports teams (good luck Berea baseball).We will see you again.

NicoleG4741, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear 320bluew, thank you so much for taking the time to leave us a review. We are glad to hear you found the hotel to be very clean. Our carpets are indeed a bit on the wild side lol. I will be sure to share all your kind words with the entire staff. Thank you again for the review and we hope to see you again soon.

"Clean, but don't expect housekeeping"

3
Gilb6108, Atlanta, Ga 07/02/2019

This was my second stay at this property, and I was there for two nights. I was surprised on the second day that I did not receive any housekeeping services - when I inquired at checkout, I was told that they were sorry but had no idea how that had happened. I travel over 100 nights each year, and I expect the room to be cleaned and new both towels each day. Their nonchalant attitude and failure means I'll take this property off my list.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Gilb6108, thank you for taking the time to review us. I am sorry to hear you did not receive housekeeping during your stay. That is unacceptable and should not have happened. We will be looking into the matter and handling it accordingly. I truly hope you will consider staying with us again. I assure you that we will provide you with a much better experience.

"PRICES ON TRIPADVISOR AND OTHER SITES'"

1
DennyB510, Fort Wayne, Indiana 25/01/2019

Apparently the price as listed on TripAdvisor and many other sites mean absolutely nothing. Upon arrival, the amount quoted and the amount charged was considerably higher than what is available on the sites. The hotel is shamingly dirty. It doesn't take that much to keep the carpets vacuumed – – cheap management or lazy employees?

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear DennyB510, thank you for taking the time to leave us a review. We usually price match with online offers and would have been more than willing to do the same for you. Hopefully you will consider staying with us again.

"overnight to visit museums"

2
Eilish, Milwaukee, WI 21/01/2019

Hotel was dirty, couldn't access wifi, breakfast was minimal. Staff did not seem customer focused. Should have stayed in nearby Holiday Inn Express. Slightly higher cost but probably would have been worth it.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Eilish, I am sorry you had such an awful experience during your stay with us. Corrective action will be taken with the staff in regards to your complaint. We hope this does not deter you from staying here again and you will give us another chance.

"Wonderful staff"

5
Squeak86, Leland, North Carolina 20/01/2019

I made a last minute reservation and was greeted warmly when I arrived. James was very helpful when checking me in and gave me a room on the first floor so I did not have to go far with my luggage for the one night. Checkout was very pleasant and quick.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Squeak86, thank you so much for taking the time to leave us a review, I am happy to hear that James was very accommodating and helpful I will be sure to let him know. We hope you come back and stay with us again.

"Business Trip"

4
tiffanybrown74, Birmingham, Alabama 15/01/2019

I really like what Best Western has done with their hotels. The staff was friendly. The room was spacious and accommodating. The breakfast can stand to be improved. I actually ate breakfast at other local places because the breakfast are was overcrowded and they ran out of some items. It is continental at best what a few add-ons. However, I did enjoy the room and my stay. I would definitely stay there or at Best Westerns again..

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear tiffanybrown74, we would like to thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay and you liked your room. We are sorry to hear about the issue you had with breakfast we hope you come back and stay with us so we can provide you with a better experience. Once again we thank you for the review.

"To improve"

3
Massimo P, Lissone, Lombardia, Italy 27/12/2018

Overall hotel service was great (as usual at BW) .. but the breakfast experience was absolutely unacceptable having food and beverages finished in a short time and not been able to resupply them and having just a sorry as justification.

NicoleG4741, General Manager at Best Western Montgomery I-85 North, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Vacation"

4
User 20/12/2018

Our room was nice, but had problems w checkout! Room had already been paid for but they still charged my best friends card, saying we came in to late, even though she called several times to confirm it was ok that we would be in late! They did reimburse her! Always get your receipt and check it! The breakfast was ok!

NicoleG4741, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Valued Guest. Thank you for taking the time to leave us a review. We are pleased to hear that you liked your room. I do apologize about the issue at checkout, we do have a standard policy which requires us to place a hold on the card used for the reservation since you all were arriving so late. Thank you again for the review and we hope you come back and stay with us on your next visit to Montgomery.

"Bucket List Trip topped with Exceptional Hospitality!"

5
Explore13456400245, Anchorage, Alaska 21/11/2018

After a greuling 24 hr airline trip, and 3 hour cartrip from Alaska to Montgomery we arrived, most grateful for a most sincere " Welcome"! Accomodations were spot on! The FD Crew and Charles, made our stay delightful with their authenticity, smiles and sincere desire to create " We are happy that you are HERE." namaste

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Explore13456400245, thank you so much for the great review. We are glad you enjoyed your stay and hope to see you back soon.

"Kind staff,clean; scratchy"

4
User 21/11/2018

Kind, helpful staff; clean-both qualities we strongly appreciate. Breakfast was varied and tasty; the breakfast staff attentive and friendly.Minor improvements would be softer towels and toilet paper.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear NorthStar648273, thank you for taking the time to leave us a review, we are glad to hear that you enjoyed breakfast our employees pride themselves on being very friendly and I am glad we did not disappoint. Thank you for the suggestions as well as we will use them to make your next stay even better.

"OTS graduation"

3
CassieO459, Tucson, Arizona 10/11/2018

The neighborhood this hotel is in is not so nice. My kids were starving when we got in mid afternoon so I walked to the Taco Bell next to the hotel and I was approached by homeless people twice. Which made me a little uneasy but I never felt threatened. It's about a 15 minute drive to Maxwell AFB. The hotel itself was good. Room were clean and modern, the beds were comfortable and the staff is wonderful! Thanks to Johnathan to checking us in and being so kind and accommodating. Breakfast at the hotel could use some work...,yuck. The hotel does have some cereal and pastries that work though. My kids even said the milk tastes like chemicals. Although they did live the fresh cookies in the lobby every afternoon.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear CassieO459, thank you for taking the time to leave us a review. We are very sorry that breakfast was disappointing for you, we are working on making a few changes. We are glad you like the room and I will be sure to tell Johnathan how helpful he was. We hope you do come back and see us so we can provide you with an even better experience.

"Wonderful stay!!"

5
User 02/11/2018

We came as a wedding group and had such a great time! The people that made our experience the best was Kimberly, latisha and moniqua from housekeeping, james and kyla from the front desk and Darrell who was working security. Also the front office manager/supervisor was great too! Ya'll have a terrific team and we had a great stay!

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear KaciS38 thank you so much for leaving us a review we are thrilled that you all had a fantastic stay with us. I will be sure to let the entire staff know that they were helpful and you all had a great time.

"overnight"

4
pisces63, Birmingham, Alabama 31/10/2018

Pros; clean, close to the interstate, check in excellent, great internet service, nice LG tv, enjoyed the fitness room, lot of restaurant in the area, breakfast average. Con: fire alarm went off around 530 am, I could here the person that stayed above me every move, went to checkout waited 5-7 mins for someone to acknowledge me, never said good morning how was your stay or sorry the alarm went off at 530 in the morning scaring me. And this was the general manager Nicola. No courtesy. Will I stay again no this was my first time staying at a best western. Keep blind closed.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Pisces63, I would first like to apologize if I came across as unempathetic during checkout that was most definitely not my intention. I was going back and forth to ensure the alarm would not go off again as I was indeed away from the desk. I apologize about the fire alarm going off I can only imagine how inconvenient that was. I am happy you were able to enjoy at least some of our amenities and the alarm did not completely ruin your stay. We do hope you come back and see us so we can provide you with better service and a better breakfast.

"The good and not so"

4
crackofdawn, Columbus, Indiana 25/10/2018

The BW is hard to notice. It shares a small sign/location with an Asian-style restaurant (the restaurant sign is more noticeable). The hotel is back a 150-200 yards from the street which adds to the “lost location”, but after searching for a few minutes and driving past it twice we made it. The first room we checked into had a noticeable smoke smell (207) so we asked for a different room and got one that smelled fresh. The front desk was very accommodating and made the switch as needed. The rooms are recently refurbished with modern style furniture and are clean (excepting 207 smoke). Internet speed was very quick for a hotel at 20mbps. Usually I get around 3-4 mbps. My personal dislike about the hotel and one which would dissuade me from staying again....the A/C unit is a “through-the-wall type and you cannot set the fan to run continuously. So all night you get the on-off startups and stops. If you are a light sleeper, it's a pain. Other than that, a decent place to stay. (and only a very short drive to Jan's Beach House and Grill....check their reviews.)

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear crackofdawn, I would like to thank you for taking the time to leave us a review. We do apologize for the incident with your first room, we are glad the second room was much better to your liking. Also we are happy to hear the internet worked well for you. We do understand the A/c unit may be noisy during the startup and we are currently trying to get that fixed. We do hope that this does not discourage you from staying with us again. We look forward to having you again and once again thank you for the review.

"Very nice place."

4
Bill D, Calgary, Canada 14/10/2018

We arrived late and check in went well, helpful with where our room was and the internet code etc. Good room, everything worked as it should. Unfortunately there was a large group of kids and chaperones at breakfast time, they had taken over the breakfast area with their luggage etc. There were US service people in uniform that didn't seem to get a breakfast nor a place to stay. I don't know how the hotel could have handled this however, I would have myself, but I'm a guest in your country and felt it was not my place to correct basic manners of others. I'm pretty sure the hotel staff could have said that they had to remove the luggage etc from the eating areas.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Bill D, thank you for taking the time to leave us a review. We are glad to hear you were satisfied with your stay and the amenities. We did have a large group in house during your stay and we did try our best to ensure everyone was able to have breakfast even in such a small capacity. We will definitely take your advice and possibly have a designated area for luggage when faced with that situation again. Thank you again for the review and we look forward to having you stay with us again.

"Unexpected stay"

5
heidiho79, Indianapolis, Indiana 12/10/2018

We had to evacuate PCB because of hurricane Michael. We decided on Montgomery and we are happy we did. Stayed a Monday night to Friday morning. Everyone in this hotel was so accommodating and pleasant. Especially Kim that checked us in and James that checked us out! We had a fabulous stay! Will for sure stop there next family vacau to FL! Indiana loves you guys!!

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear heidiho79, thank you so much for the kind words about our staff, I will most definitely share them with Kim and James they are indeed wonderful. We are sorry for the circumstances under which caused you to stay but we are happy you decided on us as and that we did not disappoint. We do hope to see you again whenever you pass through Montgomery.

"Impressed!!"

4
hayleeb242018, Montgomery, Alabama 10/10/2018

I just wanted to say i'm very impressed with Kim- one of the receptionist. With the hurricane coming she was extremely busy. Phone was ringing off the hook and she managed to help all customers via phone while the lobby was very full.. I thought great i'm going to be standing here forever but nope she was able to help everyone in a timely fashion. All with a smile on her face! Her hospitality was great even with the chaos. Thanks Kim

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear hayleeb242018, We appreciate you taking the time to leave us a review and more importantly thank you for your patience and understanding at check in. I am happy to hear that Kim was able to get you checked in promptly and I hope your stay was just as impressive. Again thank you for the review and we appreciate you for choosing to stay with us. We hope to see you back soon under better circumstances of course.

"Great Stay"

5
User 07/10/2018

This hotel has the best hospitality of any we have stayed in. Kim at the front desk was friendly and gave good restaurant recommendations. Hats off to the other Kim who works breakfast/housekeeping/laundry. She is a jewel. She worked hard to keep the breakfast buffet supplied and hot. She would go around asking patrons if they needed anything - refilling their beverages, etc.. We asked for extra coffee on day 1, (without us asking again) she made sure we had extra coffee in our room . I cannot say enough about this wonderful lady and know she will go far in the hotel industry. Kim, it was nice meeting you and chatting each morning. Take care!

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Kathy M, We cannot thank you enough for leaving us a review. Both Kim's are truly exemplary employees who work very hard to ensure guests like yourself have a truly wonderful experience while staying with us at the Best Western Montgomery. It is indeed small things that go a long way and simply providing great service is what we try to do every day. Thank you for choosing to stay with us and thank you again for the review, we hope to see you again on your next visit to Montgomery.

"Excellent"

5
mrsnea, Phenix City, Alabama 06/10/2018

James Miles - the hospitality of this staff member was excellent. Very efficient and proficient. Knew his job well. Helped in many different areas. Pleasant personality and willingness to help with everything.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Mrsnea, thank you for leaving a review and also for the kind words about James, I will be sure to share them with him. We are happy you enjoyed your stay and look forward to having you stay with us again.

"N"

5
User 04/10/2018

I recently stayed st this hotel and the staff were amazing!! Especially Kim on the front desk. She always greeted us with a big smile!!! I highly recommend this hotel!! Also very clean !! Breakfast was great

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Relax561329, it was a pleasure having you stay with us, and thank you for the kind words about our hotel. Kim is truly fantastic and I will be sure to let her know she provided great service to you. We are also thrilled to know you enjoyed breakfast and we hope you come back and see us again soon.

"THE GENERAL MANAGER DON'T GREET YOU.THE HOUSE KEEPER'S ARE EXTREMELY RUDE, THE HOUSE KEEPER'S DOESN'T CHANGE PILLOW CASE"

2
shauntya37, Montgomery, Alabama 03/10/2018

Overall the hotel as lizzards,roaches,and the breakfast served is over night stocked.not a good place to stay needs improvement on the staff they are very unprofessional.they need to replace the staff in the house keeping department,,they allow the worker's to clean rooms while sleeping with the quest.which I'm informing that some housekeepers sleep around on the clock and the general manager Nicole needs more equilivant for her position,,I advice people be careful when booking cheap rooms.

"Great hotel"

5
User 02/10/2018

Stayed for one night passing through. The hotel was great. The fitness room has dumbbells up to 50lbs. The breakfast is great the pancake machine was fun! I will prob be staying next month on my way back.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear acothra1, thank you so much for the review. We are glad to hear you enjoyed the pancakes, the machine is indeed very cool. We look forward to having you stay with us again on your way back.

"Very Nice---Friendly Staff"

4
retiredandlovingit33, La Grange, Kentucky 26/09/2018

First time staying at this property. Appears to be almost new. Rooms were clean and comfortable although a little small, as were the hallways. However, this in no way detracted from having a great night sleep. They have a very friendly staff---- housekeeping, front desk (Kim), and all we encountered, were so pleasant and outgoing.. The location is excellent with easy access to the interstate. The only downside, and the reason I didn't give an excellent rating was because of the breakfast. It was OK, but not outstanding. When I was having breakfast, I never saw anyone checking on food, or replenishing items. For instance, there was a waffle maker, but no syrup to put on them. Also, one banana for fresh fruit selection. I'm certain if I had been eating earlier (I was eating about 1 hour before buffet closed down), this might not have been a problem, but just saying-------Bottom line however, this is a very nice place to stay, with a pleasant and helpful staff.. I would definitely stay there again.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear retiredandlovingit33, thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay and that the staff was very hospitable. Kim is indeed a wonderful front office manager and all the staff do work hard to ensure a great experience. I do apologize that our breakfast was a little on the disappointing side, we are working on making some changes. Next time you are in Montgomery please come and see us again so we can provide a better breakfast experience. Once again thank you for the review.

"Amazing Hotel & Staff!"

5
notoriousnat01, Montgomery, Alabama 25/09/2018

I have never stayed at a Best Western so I was kind of iffy about staying here, but I'm so glad I did. I was stuck in Montgomery for 3 weeks & the entire staff made me feel like I was at home. My room & the setting of the hotel was great. I truly have not one complaint at all. The entire housekeeping is great! I love Kim, Tish, & Sabrina! The front desk staff welcomes you so well at check in & every time you pass by. James, Kim, & Nicole offer amazing customer service! This has become my favorite hotel & will be the hotel I suggest to everyone. I will definitely stay there my next time in Montgomery.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Notoriousnat01, it was our pleasure having you here, we truly enjoyed having you even though you were stuck here. Thank you so much for the compliments about our staff, they truly do work hard to provide a great experience for our guests. We hope you finally made it back home and hope to see you again whenever you come back to Montgomery. Thank you again.

"The hotel was amazing and the staff was even better."

5
collegeboy2017, Huntsville, Alabama 20/09/2018

I was skeptical at first with your hotel since it was by two motels that didn't look so great but on the outside looking In i couldn't have chosen a better place for a night stay fresh cookies where baked and nice flavored water also I really enjoyed the front desk person James he was just a sweet pleasure to see we held a good conversation upon my check in I wanna say congratulations to him upon his graduation and I hope you do your best in your bright future ahead of you and I wanna say I didn't get a chance to meet the MOD Nicole but you run a tight ship and like that thank you all for the nice stay.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Guest, It was a pleasure having you stay with us and thank you for taking the time to leave us a review. I will be sure to share all your kind words with James. We are glad you enjoyed the cookies and water. Thank you again for the review, we hope to see you again soon.

"Diamond Tours"

4
User 10/09/2018

I was pleased with the congeniality of the staff. The two housekeeping ladies Kim and Trish worked hard on all floors to be ready for our bus. They were short on help and they did not let this bother them. I hope to experience these kind of people on my future trips.

NicoleG4747, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Carole S, thank you so much for leaving us a review and especially for the compliments about our team. They do work hard to ensure each guest is satisfied. We look forward to having you all stay with us again. Thank you again for the review.

"Visit"

5
User 09/09/2018

This is an amazing hotel. James, who was the Front Representative that checked us in had excellent customer service. He smiled and was attentive to us having a wonderful stay. I love the smell of the hotel when I walked in the entrance. Our Room was clean and cozy.

NicoleG4741, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Navigator696258, thank you so much for leaving us this lovely review about our hotel. I am happy to hear how accommodating James was and I will most definitely share this with him. We hope you will stay with us again on your next visit to Montgomery.

"Best western I-85 North"

5
Longstarranger, Dallas, Texas 07/09/2018

I stayed at this property some time last week and I just found the TripAdvisor card James gave me he wanted me to do a review of the hotel and I must say that it was one of the best hotels I have stayed at the ENTIRE staff was friendly hand helpful and I wanna give James a big thank you for making me feel at home If was leaving in the morning or coming back in the afternoon he still had the same warm welcoming spirt that you can't find in many places thank you Best Western.

Nicole G, Owner at Best Western Montgomery I-85 North, responded to this review
Dear Guest, thank you for taking the time to leave us a review. We do try to ensure each of our guests feel welcomed and valued when they stay with us here at the Best Western Montgomery. I am happy to know we did not disappoint. James is indeed an exceptional front desk associate and does go above and beyond to make each guest happy. We hope to see you again on your next visit to Montgomery. Thank you again for leaving the review.

"Beautiful hotel, not so great location."

4
Les N Jo T, Atlanta, Georgia 27/08/2018

The hotel is in an area directly off the interstate. It has a beautiful front, but sits in an area between 2, not so classy hotels. The look out the window is the privacy fence of the not so great hotel (being nice here) behind BW and the windows directly into the rooms of that same hotel. It is kind of creepy and you must keep your shades pulled. The hotel pool is way across the parking lot of the hotel. When folks come back in to the hotel from the pool, it puddles water all the way from the front door into the elevators. The floors are not carpeted so it makes one very leery of falling. The parking lot is part of a restaurant and it is horrible due to extreme cracks and pot holes. It is a shame this beautiful hotel is in this area. The hotel in front is a Sure Stay, part of BW - you would think BW would just incorporate the 2 and make a truly nice hotel. It is close enough to the Casino to warrant such a thing I would think.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Valued Guest, we would like to thank you for taking the time to leave us a review. We appreciate the feedback given as we work very hard to ensure each guest has an exceptional experience. We hope the mentioned issues do not keep you from coming back and staying with us. Thank you again for the feedback.

"Clean, modern and great customer service!"

5
User 27/08/2018

We were passing through on our way to Florida, and made a last minute reservation. The front desk clerk James, was very friendly, helpful, and went above and beyond to make sure our stay was perfect. The motel room was clean, and modern. We had no issues. The motel was just off the highway, easy to get to. James recommended a restaurant just down the road for us, and it was excellent as well.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Valued Guest, thank you so much for taking the time to leave us a review but most importantly choosing to stay with us. We know you have many other options so we are happy you decided on us. I will be sure to let James know how great he was. Thank you again for the kind words. We hope to see you again soon.

"Wish I could have stayed longer"

5
Captain-Greybeard, South Dakota 21/08/2018

The Best Western Montgomery I-85 North has absolutely everything you can imagine for a moderately priced hotel. One of the best parts of our stay was our check-in experience with James, and the WONDERFUL bed they provide. Our rest was great and I can't say enough about James and the other staff at the hotel. We felt like ROYALTY. We was saddened when we had to leave. For the money, this hotel "rocks"!!

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Valued Guest, thank you very much for staying with us and for sharing your wonderful feedback. We are extremely pleased and humbled by your comments. We are encouraged to do even better and I shall definitely thank and recognize James on your behalf for his attentive service. We do hope that we shall have the opportunity of accommodating you again in the near future.

"BEST"

4
Thomas C, Shell Knob, United States 20/08/2018

Appreciated everything....cleanliness, modern, access, breakfast. Especially appreciated front desk Kim who is frirndly and professionsl. She cares about the hotel guests. She is as bright and beautiful as rhe flowers ourside. Thank you Best Western for hiring great people.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Thomas C, Thank you for taking the time to give us positive feedback on your recent stay with us, it is pleasing to hear you enjoyed your stay with us. We value your feedback and we look forward to welcoming you again in the near future. Thank you for the wonderful compliments about Kim and the staff. Thank you once again!

"Great service, new, clean hotel"

5
User 12/08/2018

James was very informative, helpful and a fabulous customer service person. I really appreciated all he did. Hotel is so clean and smells wonderful. Shower had strong water pressure. Breakfast was nice.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear shanson7755, thank you for taking the time to leave us a review. We try our best to ensure each guest has a valuable experience and I am glad to know we did not disappoint. Thank you for selecting us as the hotel of your choice and I will be sure to let James know how great he was. We hope to see you again soon.

"Awesome"

5
milkiway34, Montgomery, Alabama 11/08/2018

My family and I travel quite often and i had the pleasure of staying at the Best Western Montgomery. James who was on duty had the most friendliest attitude ever. He was knowledgeable and a such a pleasure to speak with. What really amazed me is that he kept a smile on his face the entire conversation. It very rare that a person can find such great customer service. Thank you James for all that you do and please keep up the great work. Mrs. Davis

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Mrs. Davis, I would like to thank you for not only leaving us a review but also selecting us as your first choice of stay in the Montgomery area. We know there are many other options and brands and we are very thankful that you and your family decided to stay with us. Thank you for all your kind words about our front desk associate James, he is indeed a friendly employee and I will share all your compliments with him. It was indeed our pleasure to accommodate you and your family, and we hope we will be your first choice of stay on your next trip to Montgomery.

"Best Western Montgomery I-85 North"

4
User 10/08/2018

Very friendly & helpful greeter at front desk; personnel working food area kept all food items stocked and area clean; overall excellent staff; lobby inviting and clean; clean & comfortable room; average breakfast; overall very good value. Will stay again on next trip.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear guest, thank you so much for taking the time to leave us a review. We do appreciate your kind words about our hotel as we do strive to maintain a clean and welcoming environment. We are welcome to any suggestions you may have on how we can make breakfast more than just average. We look forward to seeing you on your next visit.

"Nice!"

5
Brittney W, Muncie 05/08/2018

We had a late check in as we were coming from over 9 hours away, they were amazing! Rooms were updated, and clean. Only downfall I left my shampoo in the shower and by the time I made it to my car and walked back up to get it, it was gone.. so room service wasn't that great.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear BrittneyW thank you for taking the time to leave us a review. We are glad to hear that you enjoyed our rooms and everything was to your liking. I am sorry that you shampoo was missing, we would have most definitely tried to locate housekeeping to get it back to you if we were notified. Thank you again for the kind review and we do hope you stay with us again on your next visit to Montgomery.

"Amazing front desk and check in service"

5
aepersson414, Raleigh, North Carolina 01/08/2018

fantastic hotel! I stayed here overnight for a business meeting the next day, I was stressed upon arrival and talking to the great front desk service and being checked in quickly made the night much smoother! The room was clean and my stay made my experience in Alabama much better.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear aepersson414, thank you for taking the time to leave us a review. We are glad to hear that your stay with us went well and that check in was hassle free. We hope to see you again on your next visit to Montgomery.

"Fantastic service, immaculate rooms"

5
User 31/07/2018

I brought a big group in to stay and got a great price, and the Sales Manager and General Manager were professional and willing work with and accommodate us. Front desk staff was well dressed and articulate. They made sure the needs were met. The only thing that our group thought that needed improvement was breakfast. They need healthier options. Vegans could find nothing to eat , so fresh fruit would be great.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Yolanda A, we want to thank you so much for taking the time to leave us a review. It was a pleasure having you and your group stay with us. We do take pride in ensuring our staff is professional and courteous and makes all our guest feel welcomed. I am thrilled to know we did not disappoint in that aspect. We will be working on getting more healthier options for our vegan guests so the next time you all are back we will most definitely not disappoint. Thank you again for leaving us the review and we hope to see you back on your next visit to Montgomery.

"Passing through"

4
User 26/07/2018

Love the staff. James at the front desk was excellent. Needs improvement in the breakfast set up and things to do in the area for entertainment. I believe the rooms near work areas should be rented once the location is full.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
TanyaP, thank you for taking the time to leave us a review. I will be sure to let James know that he did not disappoint in providing you with great service. Our breakfast area is indeed small and we are trying to do the best we can to accommodate each of our valued guests during breakfast hours. We do apologize about any noise or inconvenience you experienced if you were placed in a room close to employee work areas. We do hope you allow us the opportunity to provide you great service on your next visit to the Montgomery area.

"Nice hotel"

5
DDnMNM, Baton Rouge, Louisiana 24/07/2018

Property was very clean and the room was very comfy. I loved the sheets! The staff was super. Property was conveniently located right off of the interstate. Hotel appears to be recently redone. Breakfast was good also.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear DDnMNM, Thank you for taking the time to share us your experience. I was very pleased to hear how much you enjoyed breakfast and our staff I will be sure to share that with them. We look forward to seeing you soon.

"Vacation 2018"

5
User 23/07/2018

Great accomodations for an excellent price. Kim, the front desk professional, was so helpful and pleasant. She truly cares about the comfort of her guests and treats them like guests at her own home. The rooms have all been updated and the beds are very comfortable. Could not hear at peep out of any guests or any road noise. Will visit again.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear guest, thank you for the positive review of our hotel. Our staff truly do appreciate these encouraging words as it provides them with support and confidence. I will be sure to let Kim know how helpful she was to you. We are happy to know you enjoyed your stay with us and hope to see you back soon.

"Weekend Getaway"

5
nndavis123, Forsyth, Georgia 23/07/2018

James is the best. After waiting 2 hours in traffic he made the check in a breeze. This hotel is exactly how it looks online. GREAT stay with welcoming employees. I would recommend this hotel to anyone.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear nndavis123, Thank you for the kind words about our hotel, we work very hard to ensure each guest feels welcomed and comfortable during their stay with us. I will be sure to share your kind words with the team. We look forward to your next stay.

"Weekend getaway"

3
mswill023, Marietta, Georgia 22/07/2018

I visited this location and for whatever reason traffic was horrible sat on 85 for 3 hours. Upon arriving I was greeted by great customer service a young man named James. Quick check out. I discovered this hotel on USAA.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear mswill023, we are happy you found us online and decided to give us a chance. We know there are many options out there so thank you for allowing us the opportunity to provide you with great service. We hope to see you again soon.

"Great hotel"

5
ladyritchie2018, Montgomery, Alabama 19/07/2018

James was very helpful and very attentive to what the customer needed. I will definitely stay here again and will recommend this hotel to others. The mattress was wonderfuly soft both my husband and I woke up very refreshed !!!

"James and the hotel is amazing."

5
217mike334, Atlanta, Georgia 19/07/2018

James is just a gem amoung others I am thankful for great service at your hotel he helped us with breakfast and with our bags now that's a a great man check in was good and check out was good also and the general manger was so kind and helpful also.

"Great value"

5
User 19/07/2018

We stayed here while driving to the beach. We have teen boys and need a place with a pool and breakfast. The hotel is newer, and has a very nice pool that's big enough for several people to enjoy. Several restaurants are nearby. The front desk clerk was delightful and check in was quick and easy. Would go back

"A solid choice "

4
durre002, Tuscaloosa, Alabama 17/07/2018

I stayed here with my husband while he was passing through town for work. Overall, I was pleased with the experience. I thought the front desk attendant was friendly and helpful, our room was clean and stocked, and the gym appeared to be above average (we didn't have a chance to use it but considered it). For the brand/price I thought the majority of the experience was very good. My only issue was our breakfast experience. The breakfast consisted of sausage, eggs, Grits packets, a few pieces of fruit, cereal, “breads,” and yogurts. There was supposed to be a waffle station but it was “out” (at 7:05 AM). I was disappointed there was no oatmeal option in addition to the lack of waffles. The lady serving breakfast seemed ready to go, offering as a response to a BW guest (who said “good morning! How are you?”) that she was “tired” in front of the entire room. This sentiment was stated a few more times during our meal. I would likely have given the BW 5/5 if not for our breakfast experience. As previously stated, keeping in mind this is a Best Western with a good rate I thought it was a very nice stay.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear durre002, We do appreciate you for taking the time to leave us a review. I would first like to apologize about the disappointment and unprofessional behavior during breakfast, we will handle that employee accordingly. I will be looking into why there were no waffles that morning as well as this is usually not the case. We do try to go above and beyond to ensure every guest has a great stay but unfortunately we fell short during your visit. Thank you for the compliments about the front desk staff, we are grateful for the feedback. We hope you do decide to stay with us again so we can ensure your next stay is above average.

"Wonderful Place!"

5
User 17/07/2018

I've never had anything but positive experiences at Best Western properties, and this one was no exception. It's squeaky clean,modern, and the staff is friendly, warm and professional. It was our first time in Montgomery and James at the front desk made us feel special! I would recommend this hotel whole-heartedly. ( I especially liked the exercise mats in the Fitness Center and the yummy cookies in the evening.) We've stayed in a lot of inns and this is our favorite. Keep up the great work.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Ronnie B, thank you for leaving us a review. We are thrilled tp hear how much you enjoyed your stay and that you liked our hotel very much. I will be sure to let James know how much of a great job he did with welcoming you. We look forward to seeing you on your next visit to Montgomery.

"Front desk employee James"

5
hartley820, Dothan, Alabama 10/07/2018

Customer service is excellent every time I arrive. James is always here with a friendly smile and a handshake. Breakfast time waffles is always a plus. Good work on the new renovation. It feels like a brand new hotel!!

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Hartley820, thank you for taking the time to leave us a review. I will be sure to thank James as well for making your stay always pleasant. We look forward to having you stay with us again.

"Friendly, helpful staff"

4
User 09/07/2018

James was especially helpful in solving the problem of a leaking refridgerator which had been inadvertently turned down. He also provided information about local eateries and where to find the on-site laundry facilities.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Rose-Lynn S, thank you for taking the time to leave us a review and acknowledging how friendly the staff is. We do aim to provide the best customer service possible and James sure does a fantastic job at that. We hope you stay with us again on your next visit to the Montgomery area. Thank you again

"Quiet and comfortable"

5
MarkHouston_Texas, Houston, Texas 09/07/2018

We stayed here one night and loved it. Located away from other businesses so feels like an island. Front desk service was great at finding the lowest rate for us. Room was great, beds comfortable, WIFI easy to access and rock solid. Breakfast was a feast and well stocked. All the staff were nice and friendly. Would not hesitate to stay here again.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
MarkHouston_Texas, we love reading reviews such as yours and we are happy to know that you enjoyed your stay with us and we were able to meet all your expectations. Our team works very hard to ensure guests like yourself have a wonderful stay and keep coming back. We look forward to having you stay with us again soon.

"Summer 2018"

3
librajr, New Iberia 08/07/2018

We arrived late. Staff was VERY friendly and helpful. Rooms were a little small but clean. Did not like the location...got woken up in the early hours from the parking lot of the hotel next door (boom boom music). Will not stay here again.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear librajr, first of all I would like to thank you for sharing with us your opinion regarding your recent stay here at Best Western Montgomery. I am sorry that we let you down in a few aspects especially the location. However we are happy to know that our staff has been friendly and that we met your expectations in this matter. I do hope that you will consider to visit us again and give us the opportunity to make your next stay much better.

"Would definitely stay here again..."

5
beantownzfinest124, Atlanta, Georgia 08/07/2018

I initially booked this trip solely based on price & location. My best friend & her husband were renewing their vows & I was needing somewhere to stay while visiting from Atlanta. The hotel was newly renovated & the room itself was clean & well-equipped. The hotel is conveniently located to restaurants, shopping and the highway. But the best part about my stay was definitely the staff. Everyone I encountered was friendly, professional & very helpful. Special thanks goes to Kayla for a smooth & quick check in, the awesome cleaning crew for all their hard work & assistance, and most importantly, thanks to Kim for being so awesome at check out. Each one of these team members went out of their way to help when I needed something. They made sure my needs were taken care of & that my stay was enjoyable. I will absolutely stay here again when I come back into town :-)!

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
We would like to thank you very much for sharing your feedback with us regarding your recent stay. It is always a pleasure to receive positive feedback. I will be sure to share your wonderful comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again, than you so much for the review and we hope your next stay will be just as great as this one.

"WOW! The BEST Best Western!"

5
cowboibabyy, Montgomery, Alabama 06/07/2018

The new face of Best Western. I'll start. with check in. I came in very late and was greeted by Kim and Kris. They were both so helpful, kind, courteous and professional. They had me checked in and into my room in no time and made me feel like my business is valuable. The hotel has just gone through a brand change and a 100% overhaul. It is beautiful. The lobby is bright and colorful but very tasteful and modern not to mention spotlessly clean. When I opened the door to my room with the new high tech RFID touch card entry I was blown away. Not unlike the lobby, the room is bright and modern. Hardwood look flooring in the foyer and bathroom and beautiful carpet in shades of grey and black in the bedroom area really give it a modern and premium look. This does not look like a budget hotel. The furnishings are perfectly coordinated with a comfortable chair and ottoman, a desk and chair for working and an extra large mini fridge with a microwave. There is also plenty of storage with 3 drawers in the unit that holds the fridge and microwave, 2 night table drawers and a closet with cubbies to hold everything you need. The bathroom is split with the toilet and shower with a a door that closes and a vanity outside that area so more than one person can get ready at one time. Now to the bed. I spend most of my life in hotels either traveling for work or pleasure in some of the best hotels and resorts in the world and this bed is one of the most comfortable I have ever slept in. Breakfast is included with make your own waffles, eggs, etc... I can't sing the praises of this hotel loud enough. It is a welcome addition to the Montgomery area. From now on when our employees travel to Montgomery they will be staying in this hotel. I hope the owners realize what a gem they have here and keep this hotel in the pristine condition it is in now. In the bedroom area alone there are 8 outlets for charging along with 2 usb connections on the alarm clock! There is also a 24 hour well equipped gym and a nice pool (not sure of the hours). The grab and go market could have been better stocked but that doesn't affect the 5 star rating I give this hotel. It really should fall into the Best Western Premier category. Thanks again to Kim and Kris for making my stay perfect!

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Thank you for taking the time to leave us such a detailed review we truly do appreciate that. We make it our top priority to ensure all our guests feel welcomed and provide them with true southern hospitality. We are thrilled to know that you have enjoyed your stay and everything was beyond expectations. I will be sure to let Kim and Kris know how excellent of a job they did at check in. We have put a lot of work into ensuring the hotel looks great after recently renovating and we will continue to do so as well as provide excellent service so we can keep guests like yourself coming back. Again, thank you for the review. We look forward to having you stay with us on all your visits to the Montgomery area.

"James is the best!"

5
User 04/07/2018

I just wanna say that James has really shown me a great time at this hotel I will be coming back I have never experience such hospitality from one person and I just want to thank him for his hard work and dedication James is just the BEST!

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Greerraven Thank you so much for leaving us such a lovely review for our hotel. James is truly an exemplary employee and I will be sure to let him know how appreciative you were with his hospitality. We definitely hope to see you back again soon.

"Fantastic Experience!"

5
User 01/07/2018

I booked a room at a nearby hotel. When we got there, we couldn't bring ourselves to stay, so we hopped over to the Best Western. The entire staff, especially James, was incredibly attentive and friendly. The room was clean and well-appointed for the price. The provided breakfast had lots of options, including fresh fruit, which was a nice change. There is also a snack bar to purchase drinks and snacks, which is, in my opinion, a big step up over a vending machine. I need to give an extra special shout out to James. He was an incredible host, and my primary reason for actually writing a review. The man is awesome!

Ramhotels, Manager at Best Western Montgomery I-85 North, responded to this review
Hey Amanda, Thank you so much for your kind words and choosing us as your hotel while in Montgomery. James is a superstar and we have many more amazing team members who help us run a great hotel. We are also glad you enjoyed our breakfast. Thanks, Nicole.

"AWESOME STAFF, SUPER CLEAN "

5
Kendall11196, Bloomington, Indiana 30/06/2018

I was very pleasantly surprised with how clean and nice this hotel was! For the price, I was expecting everything to be pretty average, but it exceeded my expectations in every way. Staff was AWESOME, so kind and welcoming. The room was very clean. The hotel was recently renovated and still has that fresh new building smell. We stayed for 1 night for our halfway point to Florida and we will stay again for our next trip. Breakfast was nice as well.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Kendal11196 Thank you for taking the time to leave us a review. We are glad to know you enjoyed your stay with us. Our staff makes it a priority to be courteous and professional to all our guests and I'm glad to know they did not disappoint. We hope to see you back soon. Thank you again for the great review.

"Nice staff, comfortable and clean "

3
dleathers, Chicago, Illinois 29/06/2018

I stay at numerous Best Westerns (my primary Hotel is possible) and this one rated on the upper end of average. The point that brings this hotel up above average is the staff. We checked in and was a little curious because no employees were around. Turns out the clerk was closing down the pool outside. He (James) was very courteous and hospitable. He took care of us smoothly. I will say that the housecleaning staff could use some retraining. The first room we were in still had a bag of hamburger buns and a case of beer sitting in the floor. James quickly moved us to another room. The rooms are damp smelling, but I have found that seems to be the norm for the area. Breakfast was on the average side for most Best Westerns. The offerings were few, but good. The rooms and decor seem almost institutional. It seems like they were shooting for a modern look, but missed the mark. Once again, the staff we interacted with was great! They were friendly and easy going. Should you stay? Sure. I would stay again.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Dleathers Thank you for taking the time to leave us a review. First we would like to apologize for the items found in your room, that is completely unacceptable on our part. Also, we would have been more than happy to freshen up the room for you to eliminate that smell. I will be sure to let James know how hospitable he was. We appreciate your business and hope to see you on your next visit. We will use your feedback to ensure your next visit will be exceptional and not just above average.

"Good location and solid rooms"

5
Patsy B, Paris, Tennessee 03/06/2018

The hotel is easy to reach and it was about 20 minutes from everywhere we wanted to go in Montgomery. The rooms were very clean and comfortable, I thought they were very large for the price-good value, The staff was, without exception, fantastic. Check in/out was smooth. Would stay there again.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Patsy B Thank you for taking the time to leave a review of our hotel. We are thrilled that you had a great experience and I will be sure to let the staff know they did a great job. We hope to see you again soon.

"Good Hotel with wonderful staff"

5
vandermeir6787, Largo, Florida 01/06/2018

The hotel was clean and the room was comfortable. The staff was most helpful and very friendly. Breakfast was good and the breakfast room was clean. I would recommend this hotel any time and when I am in this area I would stay there again.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear vandermeir6787 Thank you for the wonderful review of our hotel. We strive to create a unique and memorable experience for each of our guests and I am glad we didnt disappoint. We are happy to know you enjoyed our rooms as well as breakfast. We do hope to see you again on your next visit to Montgomery.

"Beautiful hotel but thin walls and ceilings"

3
User 27/05/2018

My fiance and I stayed here for our second trip to Montgomery. It's within walking distance to food and shopping and that's a plus since we decided to walk to Golden Coral for dinner. I was very happy with the staff and overall cleanliness of the hotel however I was able to hear normal conversation in the room next door and footsteps from the room above - disappointing. This rating could have been much higher had it not been for the distractions of footsteps and conversation coming from another room.

Ramhotels, Manager at Best Western Montgomery I-85 North, responded to this review
Hello There, Thank you for your feedback. We are so glad you were able to enjoy our new rooms and excellent location and convinence for shopping and dinning. We are going to look into the noise issue as we have not heard this from other guests. It might have been an isolated event. Thanks, Nicole

"Civil Rights Tour"

5
gwljr, Hoschton, Georgia 03/05/2018

Montgomery is a friendly city, very rich in civil rights history. I highly recommend staying more than one day. Our stay during the week was a good decision, because it was not crowded. We have found It's best to make reservations with a hotel by calling direct. We were able to get a ground floor unit.

Ramhotels, Manager at Best Western Montgomery I-85 North, responded to this review
Hello, Thank you so much for visiting Montgomery and our hotel and your kind words. We really apprciate the rich civil rights history Montgomery and and efforts made by everyone involved in our community to share our beautiful city with visitors from all around the world. Thanks, Nicole

"Highly recommend"

4
MJ4K, Bay Area Houston, Texas 20/04/2018

Front Desk Staff - super friendly and helpful. Clean and convenient to resturaunts. We were shocked to find the hotels Direct TV network does NOT permit Fox News in their TV lineup. Only channel missing hmmmmmmmm.

Nicole G, General Manager at Best Western Montgomery I-85 North, responded to this review
Hello MJ4K Thank you for taking the time to leave us a review, we also enjoyed having you as a guest. We apologize for the inconvenience of not having FOX channel during your stay, we are currently working on getting it installed, it should be back on your next visit. We hope to see you again in the future. Best Regards.

"2018 College Road Trip: the service was excellent for our group!"

5
jreedatl, Atlanta, Georgia 08/04/2018

We brought a group of 55 students and chaperones on our Spring Break College Road Trip and we were amazed that this newly remodeled hotel did everything right! Rooms were clean and bright, staff was extremely friendly and helpful with the changes we requested for our large group. Breakfast was well received by the students with all the differences in likes and dislikes, everybody found something to eat! We found this one of the best overnight stays of our week. Well managed facility. We'll be back!

Ramhotels, Manager at Best Western Montgomery I-85 North, responded to this review
Hello Jreed. Thank you so much for your kind words about our hotel and associates. We do agree we have the best breakfast in the area and our staff is also one that is one of the best. We'll surely share your kind words with all of the team members. Thanks, Nicole

"Great! "

4
User 31/03/2018

This hotel is very clean, modern, and sleek. There is an easy check in, the breakfast is amazing, and the staff will help you in any way needed. We had a family of four, and there was only one bed. However, we were supplied with extra blankets and pillows so we were more than comfortable.

Ramhotels, General Manager at Best Western Montgomery I-85 North, responded to this review
Gracie R Thank you for the great comments about our hotel. We pride ourselves on providing only the best service for each guest and are happy we were able to accommodate you and your family. We hope to see you again.

"Newly Remodeled"

4
Laura M, Wasaga Beach, Canada 19/03/2018

Does not deserve previous reviews. Completely remodeled, if not for some minor growing pains with new staff and some availability issues with breakfast items (cream, milk sugar) I would have given it an Excellent.

Ramhotels, General Manager at Best Western Montgomery I-85 North, responded to this review
Dear Laura M Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 334-277-6000.

"Unmotivated staff"

1
User 17/09/2017

Every hotel in the area was booked until Wednesday, with the exception of this hotel. I found out why. I called to book my hotel on Friday night. The phone was answered promptly and I booked my room. When I received my confirmation email it stated, if you are not checked in by 4pm (check in is at 3pm) you risk losing your room. I was in town for work and would not make it to my hotel until about 5. On Saturday I made multiple attempts to contact the hotel to let them know my arrival would be late, but that I would be there. No one would answer the phone it would ring and ring and ring with no answer. On Sunday I attempted to call again. No answer, then a woman answered said the name of the hotel and hung up, I called again they answered and hung up, after that I was no longer able to get anyone to answer. Thankfully when I booked they did not require my CC to reserve the room. So, I called another hotel that was next door and was informed they were "sister" hotels and she would find out why they are not answering calls. Magnolia inn and suites August 25

"Worst ever "

1
Ezequiel S, Buenos Aires, Argentina 28/06/2017

Really dirty rooms. We entered the room and found a cigarette in the toilet. The swimming pool was closed.... but they said we could go to the "other" swimming pool across the parking lot which waa also closed and dirty (look at the Picture ). Not recommended. Thanks God, it was only for the night.

"Pass your way"

1
camoylita, Miami, Florida 17/06/2017

The lady taking care of the front desk at night is really nice and accommodating. We got a first room in which the sheets on one bed had stains and a used soap was still in the shower. So we asked to changed room which they did right away. The second room was slightly cleaner but the mattresses of both rooms were dead. The room smelled of mold/humidity. We were there for 2 nights and the room was not cleaned while we were there. The hallway smelled of smoked pot the 2 days we were there. When we checked out, the lady at the front desk (another one, not accommodating at all and slow as can be) could not print out our bill because she was out of paper. This hotel should be closed and renovated. Until then, go somewhere else.

"Great staff"

4
Frank E, Lake Mary, United States 17/10/2016

All staff greeted us and our little dog with warmth and friendly conversation. Our daughter and two grandchildren live in Nashville and my wife was born and raised in Montgomery so we make it a point to stop at this well located motel each and every time with drive from Orlando Florida to Nashville and back again.

"Last night in Montgomery"

1
Don C, Manchester, MO, United States 16/10/2016

I would never recommend this La Quinta due to it being dirty, smelly, the breakfast was not presented in a pleasing manner, the staff was too busy to respond to any request due to being on their cell phones or outside smoking, tables in breakfast were dirty and should have been cleaned.

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