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Lincoln Hotel, SureStay Collection by Best Western, Monterey Park

123 S Lincoln Avenue, 91755-2914, Monterey Park, United States - See on a map
Lincoln Hotel, SureStay Collection by Best Western - Welcome to the Lincoln Hotel, SureStay Collection by Best Western! The Lincoln Hotel, SureStay Collection by Best Western is ideally located in the center of Monterey Park. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Lincoln Hotel, SureStay Collection by Best Western is a landmark property located in the heart of Monterey Park City, western San Gabriel Valley region of Los Angeles County, California in the Los Angeles metropolitan area, approximately seven miles (11 km) from the Downtown Los Angeles civic center. Monterey Park is a part of a cluster of cities (Alhambra, Arcadia, Temple City, Rosemead, San Marino, and San Gabriel) It has hundreds of restaurants and shops, many of them are within walking distance from hotel. Easy access to major attractions such as Disneyland®, Universal Studios/Hollywood®, Santa Monica/Malibu, and Long Beach in a 30 minute drive. All rooms are equipped with state of the art Smart TV's. Both American and Asian cable channels are provided. Our onsite business center along with all rooms and common areas are served by a dedicated 200 mb fiber connection, with speed of 200 mb upload and download each way. For your convenience, the hotel serves a free continental breakfast that includes cereal, pastries, waffles, yogurt, coffee, tea, juice and milk. The hotel has completed its second phase of renovation and has one of the only sit down VIP check-in front desk counters in Los Angeles. Guests will be welcomed and embraced by staff who can speak multiple languages. At the Lincoln Hotel, SureStay Collection by Best Western we pride ourselves on being trusted by you. We want to be your friends and want you to relax and enjoy you stay as a home away from home.

SureStay Collection

Lincoln Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Massage services
    Massage services
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 24 guest reviews
NOTE ISSUED
Excellent
10
Very Good
7
Average
1
Poor
3
Terrible
3
REFER TO NOTICE
Business Business
2
Couples Couples
4
Family Family
2
Friends getaway Friends getaway
2
Solo travel Solo travel
3
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Ok for a night"

4
SebC210, Germany 15/04/2022

Nice enough property, no chain brand yet. Breakfast options are limited and have an asian touch (noodles), but that is Monterey Park to you. Parking structure is comfortable. At night security guard in lobby. Please put up a new flag, that ripped one is shameful !

"Independent Hotel and 7th Floor Ceiling and Emergency Exit"

2
MerylViolaBravo, San Bernardino, California 13/04/2022

The quality of communication of addressing concerns and meeting a liable relationship with Surestay Best Western was difficult to work with as a loyal member of Best Western. I found the distance at a level of appreciation only when I addressed both the independent management and Best Western customer relations. This was a task in maintaining these two contracted businesses as contained as one. It is an independent hotel in need of further training on how to work with Best Western for the guests who turned to this hotel as a Surestay Collection.

Kelly Lee, Marketing at Lincoln Hotel, SureStay Collection By Best Western, responded to this review
Thank you for your comments. Will definitely work closely with Best Western and reinforce on hotel staff training.

"Exceeds expectations for the price!"

5
User 06/04/2022

Wife and I have been staying here 2 to 3 nights every other week for the past 6 months while she goes through procedures at USC Keck Medical. Searched high and low for a reasonable place close to the hospital. The staff here is very friendly and accommodating (especially George!) Whenever we need anything they are very responsive. The room has a comfortable king bed, a mini fridge, and a large flat screen smart TV. If you have Prime or Netflix be sure to ask the front desk for their smart TV remote. Parking is free and is attended by security guard Omar at night from 11p to 7a. You won't find a better deal for the price!

Kelly Lee, Marketing at Lincoln Hotel, SureStay Collection By Best Western, responded to this review
Your detailed recognition is very important to us. Appreciated indeed of your kind words. Will share with staff to ensure in meeting guest expectation. Thanks again. Look forward to welcoming you back.

"Not as advertised."

1
susanfY6144EF, St. George, Utah 04/01/2022

The staff was unfriendly and only 1 guy spoke English. The room did not have a microwave and to use one, you had to go to the ice machine. There was no pool and no restaurant. The bath towels were thin, rough and small. The TV remote did not work because it was a Universal Remote and we had a smart tv, so it needed the smart tv remote that a maintenance man finally gave us. The beds felt like you were laying on concrete. Breakfast was decent but definitely did not knock our socks off. We found a dead cockroach in our room.

Kelly Lee, Marketing at Lincoln Hotel, SureStay Collection By Best Western, responded to this review
Sincere apologies for what you went through. Management is looking into every mentioned to ensure our standard is met. Please let us show our true color if an opportunity occurred.

"would not recommend"

2
User 03/01/2022

We had a dirty room, poor maid service(requested to have room made up to it having only one bed made up not both and towels were still all over the floor), not a good variety of breakfast food (no kids friendly foods, no breakfast variety of eggs and meat or breads),

Kelly Lee, Marketing at Lincoln Hotel, SureStay Collection By Best Western, responded to this review
Sincere apologies for such unpleasant experience. We would like to show you our true color on your next return, please let us know. Thanks

"our first stay here"

4
Thomas S, Memphis, Tennessee 01/01/2022

The hotel is very Oriental oriented. Breakfast offered the usual items, cereal, juice and coffee with additional items like tea boiled eggs, soup and other Oriental items. Something different but very tasty. The property needs some care. I noticed leaking roofs in several areas. In addition, several areas of the hotel were closed off. Was this due to covid protocols? The bathroom is quite small and cramped. The room is large, clean, well-appointed and comfortable with mini fridge provided in the room. A ice/chilled water machine and microwave are provided in the hall. Free breakfast and parking are provided. All in all, a good value for the money.

Kelly Lee, Marketing at Lincoln Hotel SureStay Collection by Best Western, responded to this review
Thank you for sharing detailed observation. Our management will review and take corrective measurement. Due to COVID, hotel is just re-opened and some areas are not yet ready to operate but in process.

"Wouldn't stay in this hotel again"

2
User 06/12/2021

This hotel gave me American horror story vibes. The stay overall was below okay, there was no cable just basic antena this was the biggest issue for me. The location the area signs were mostly in Chinese writing and couldn't understand it. Second, the shampoo and lotions dispenser were broken. Took them about 15 mins to come and replace it. Third, the bed was so hard felt almost if I was sleeping on the floor.

Kelly Lee, Marketing at Lincoln Hotel SureStay Collection by Best Western, responded to this review
Regret to learn your experience. Your comments have been note taken and will review in our next procurement meeting.

"Not satisfied"

1
Martha O, Turlock, California 21/11/2021

Not satisfied would not book here again the whole place look like it was under construction the room had a bad Oder I had to spray with fabreze one microwave in the hallway for the whole 7th floor no breakfast or coffee no ice I ask for clean towels no one brought me none the elevator and hallways where dirty.

Kelly Lee, Marketing at Lincoln Hotel SureStay Collection by Best Western, responded to this review
Regret that we were not up to your satisfaction and sincere apologized for inconveniences. Will certainly look into for correct measurement. Thank you for sharing

"Best Stay For The Money"

5
paulrI6763ME, Newbury Park 17/10/2021

In the middle of the "New Chinatown" (Alhambra, Monterey Park, Rosemead) is this quite comfortable Oasis called the Lincoln Hotel. Big rooms, great breakfast and friendly responsive staff! Our ADA room needed a couple of adjustments that were corrected promptly. We would definitely recommend a stay here! Being in the heart of a thriving Asian community there are hundreds of great restaurants to choose from, like the Tasty Garden. You won't be disappointed!

"short break"

5
patb61, Peterlee, United Kingdom 10/03/2020

Staff excellent,nothing was a problem. Breakfast first class. Plenty of choice in the restaurant.location central to everything and free parking.Rooms lovely and clean will be going back soon. Excellent Services thoughout

Dave Chiang, General Manager at Lincoln Hotel SureStay Collection by Best Western, responded to this review
Thank you for your kind feedback and will share with staff to ensure our service and products are continuously meeting our guest expectation. Look forward to welcoming you back soon.

"Great spot when visiting LA"

5
BenjaminD2070, London, United Kingdom 18/02/2020

Great hotel, renovated rooms and convenient free car park. LA tourists places are not far by car, the highway is very close so it is easy to get wherever you need. Breakfast is great with plenty of options.

Dave Chiang, General Manager at Lincoln Hotel SureStay Collection by Best Western, responded to this review
Thank you for sharing your experience with us. We look forward to welcoming you back in the future.

"Personal visit"

4
angelinob2020, Los Angeles, California 15/02/2020

Very Clean king suite, roomy with a nice big tv. Good amenities, lot of restaurants within walking distance. Quiet, clean location. Would definitely recommend especially for the price. Booked on trip advisor for 112 dollars. Couldn't beat the price.

Dave Chiang, General Manager at Lincoln Hotel SureStay Collection by Best Western, responded to this review
Thank you for your sharing and look forward to welcoming you back.

"Good experience at Best Western"

5
shen237, La Jolla, California 23/01/2020

The facility is recently remodeled and felt like a 4-star hotel. Everything is new: the beds, the beddings, the furniture, the TV, etc. were all first-class. The location is very convenient; there are at least a dozen decent Chinese restaurants within walking distance.

Dave Chiang, General Manager at Lincoln Hotel SureStay Collection by Best Western, responded to this review
Thank you for sharing and look forward to welcoming you back.

"Enjoyable stay, very clean and great location"

5
rilak2020, Camarillo, California 20/01/2020

The hotel staff were very friendly, helpful and accommodating. The room was spotless, good view of local area, good access to wifi, all lights/heater & ac worked well, faucets were water-tight, fresh linens/towels with exceptional daily maid service. Continental breakfast was unique with wonderful cultural dishes and plenty of satisfying variety. The location was exceptionally convenient with easy access to restaurants, grocery stores, bus services and local retail. I'm looking forward to returning in the near future.

Dave Chiang, General Manager at Lincoln Hotel SureStay Collection by Best Western, responded to this review
Thank you for sharing and look forward to welcoming you back.

"Good value pleasant stay"

5
chichoyhomes, Fremont, California 11/01/2020

Good location, near shopping and restaurants. Tall building, room with good view. Front desk is nice and helpful. Breakfast is complimentary and delicious. All you can eat buffet. Good price. I will visit again when in town.

Dave Chiang, General Manager at Lincoln Hotel SureStay Collection by Best Western, responded to this review
Thank you for sharing and certainly look forward to welcoming you back.

"Great stay"

4
bu1larry, Las Vegas, Nevada 07/01/2020

Another great stay, even though YELP show it closed... The lobby is newly remodeled, and walking different floors, it appears they are in the process of doing the tower now. The front desk staff was amazing, we arrived around 5pm and asked about a recommendation for dining. We did try the hotpot restaurant he recommended and loved it. The room is large, clean and it appears the furniture has been upgraded. The rooms have a large TV, a small fridge, and a safe. This trip we were on the 4th floor, and no no issues with outside noise. The wifi worked great. The breakfast was the same as last time, a mix of Americans Continental Breakfast with an Asian twist. Parking is free for guest.

"Great location if you're staying in the SGV"

4
kanemochi, Seattle, Washington 04/01/2020

If you're planning on staying in the San Gabriel Valley (Monterey Park, Alhambra, Rosemead et al) this hotel would make an excellent choice. It has seen better days for sure but overall it's still a nice stay. The parking garage is great and free. The rooms appear to be renovated. Really, the only recommendation I would have for the hotel is to re-carpet the hallways and upgrade the elevators if possible. There is a free breakfast buffet, however, I never tried it. Keep in mind the hotel is literally located in the best area for Chinese food outside of China in the entire world. In particular, dim sum. This is no exaggeration. You could do a food trip here that would rival an actual trip to China. The hotel is lit up at night which makes it easy to find when you're driving back at night. The neighborhood is clean and quiet. I would recommend this hotel if you're staying in the SGV.

"Great place on a budget if okay with firm bed"

4
User 16/09/2019

Everyone was very friendly, the room was large and comfortable. The breakfast was amazing. There were several Chinese dishes I did not recognize that were delicious and filling. There was a rail and slip mat in the bathroom that made it safe for my mother to shower. The parking was very close and seemed safe (and amazingly in LA, did not cost any extra). The bed was quite firm. I slept well. My mom doubled up her comforter to make her sleep softer. We very much enjoyed our stay.

Lincolnhotelmp, Manager at Lincoln Hotel SureStay Collection by Best Western, responded to this review
Thank you for your kind review and comments. We are sharing the you experienced with our management department accordingly, and in the near future we will add a padding on our new beds. We look forward to seeing you again!

"Stayed close for Concert at Staples Center"

1
brithbigguy, Menifee, California 13/09/2019

Hotel in state of refurbishment. Lobby appears to have been quite upscale, once upon a time. Room was clean, however: the bed was like sleeping on a slab of concrete. Not comfortable at all. Was lucky to get maybe 2 hours sleep. Wife and I both woke up with back pains. Shower was weak. Low water pressure and shower head for kids? I'm 6'2” tall, so it sprayed at my chest. Check in on 2nd floor, rathe than Lobby level. View from room was of Lobby rooftop, with degraded, dismantled rooftop mechanical equipment on display. Had reservation for 2 nights, but cannot take another night on the concrete slab bed.

Lincolnhotelmp, Manager at Lincoln Hotel SureStay Collection by Best Western, responded to this review
Please accept our apologies for your recent stay. We had finished our renovation and we had shared what you experienced with our management department accordingly. Recently, we had add a padding on our brand new beds and changed and adjusted our shower head position. Hope you'll give us another chance to serve you again.

"Hotel in Chinese area"

4
basirbapu, Ahmedabad, India 02/10/2018

I joined Take tours for 7 days visit for West coast of USA.they staying me for one night while returning from Yosemite national Park.hotel situated in Chinese area.also run by Chinese team good hotel and specious room.frount desk is helpful.i wand adopter for my cellphone and they provide me.

Lincolnhotelmp, Manager at Lincoln Hotel SureStay Collection by Best Western, responded to this review
Thank you for your kind review and comments. We are so pleased you enjoyed your stay with us. We look forward to seeing you again!

"Survey of hotel"

3
phekhun777, El Monte, California 04/06/2018

The hotel needs renovation looks too old the room,shower,amenities,bed,elevator,freged,tv and don't have breakfast the employees not very pleasant didn't feel very welcome in the property not very clean.

Lincolnhotelmp, Manager at Lincoln Hotel SureStay Collection by Best Western, responded to this review
Thank you for your review. We are had renovated recently in order to serve you better, the room, shower, amenities inside our guests room has either has been renovated or changed new. We would love to invite you back and have a brand new experience with us.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.