Chandni Victoria, BW Signature Collection Hotel, Mississauga

Once I found the place (location is NOT quite as described online) check-in was quick. The bed was comfortable, but the shower sprayed all over the floor (who thought the plain hanging curtain was a good design?). The bed was super comfortable and the heating controls were easy to figure out - unlike the TV remote. The front desk guy spent 10 minutes and finally figured it out, though he is not sure just what he did to make it work. Check-out took longer than I hoped; the staff did not have the clearance/knowledge to apply my Best Western vouchers. They did sort it out - after I was 3,000 km away, at home.

My disabled wife's check in was delayed for almost 1hr by front desk staff that were unable to confirm a reservation that I made on the Best Western website and a Confirmation Number was provided. Even a cup of complimentary coffee during the wait was discouraged by staff because of concerns that a customer may not have a confirmation number. My wife has anxiety and she traveled by herself. She was then treated as without having a confirmation, she would not have a room to stay the night. A tortuous situation for someone that has anxiety. At least allow the coffee to calm her down, don't be so cheap with customers and potential customers.

Best Western Chandni Reservations, General Manager at Chandni Victoria, BW Signature Collection, responded to this review
Dear Guest, we apologize for the inconvenience caused. However, we would like to bring to your attention that we couldn't identify if the guest was disabled as there were no signs to indicate the same. We would have certainly gone out of our way to make the guest feel comfortable had we known but would still like to apologize for whatever the guest went through. Secondly, even though the guest had the booking confirmation, the reservation was not reflecting in our system due to a technical glitch, which made it impossible for us to check the guest in. We requested some time from the guest to sort it out and asked the guest to be seated in the lobby. Despite many unsuccessful attempts to sort the issue out and check the guest in, we handed over a room key to the guest so that the guest would not have to wait any longer in the lobby. Thirdly, we never discouraged the guest for a cup of coffee. We have a tea/coffee maker in the lobby specifically for guests and visitors which is complimentary for all , 24x7. We once again apologize for the inconvenience caused and look forward to serve you again in the future to make your stay a memorable one.

Booked for two nights only stayed for one - that's how bad it was. Got barely any sleep as we could hear banging from the neighbors room at all hours of the night (this place need more / better soundproofing) and the AC was really loud too. Bed was really sinky which didn't help. Other minor issues included a leaky shower head that sprayed everywhere and AC was covered in dust. Was given no option for refund for second night as we booked through a third party and not the hotel (even though we paid at the hotel). Never again would rather sleep in my car.

The room is small and no table or chair to work. Need better Sound proof for truck noise. Lobby is nice and you can work there. But only use the printer for one or two pages and do not speak on the phone, as one front desk staff there will be upset if you print more than few pages and speak loud. Take note the Lobby will echo. He will yell at you.

The hotel itself doesn't offer much and it provides with the basic amenities you would expect from an average hotel. however if you just look for a place to sleep, the price is unbeatable. also parking is free which i found it useful.

Difficult to locate - I could not find their actual address online, and the hotel is not visible from the intersection listed. First impression: nice looking building, but surrounded by cement. No landscaping and no portico at the entrance. Check in went smoothly, but the room was surprisingly small. Which would explain the price. The grab & go breakfast is left outside your door in the morning, which is a nice touch.

Brand new build! Clean, modern facility with nice finishes and furniture. Hotel situated in an area very close to Pearson International Airport. The staff are extremely hospitable, customer-centred, and professional and are a fine reflection of the community/neighbourhood where the hotel is situated. The gentleman who looked after us was so friendly, we felt as if we were being welcomed into his home! The only downside, in our opinion, is that the rooms are a tad smaller than one would expect of a usual BW property but this was a very minor issue for us as we were only in for one night. This being said, the bed was probably the most comfortable one I've slept on in a hotel for quite some time and the room and building itself were spotless. By far the best bang for the buck near the airport... we'll be back!

Excellent service and cleaniness. Best place for quarantine with suitable price. Higly recommend for quarantine. Easy check in and check out. No time wastage. Breakfast provided with same price. Best hospitality service

Best Western Chandni Reservations, General Manager at Chandni Victoria, BW Signature Collection, responded to this review
Dear Ms. Kaur, I would like to thank you for choosing us for your stay. We really hope that we were able to fulfill all your requests and that you enjoyed your stay here. Regards, Abhishek Hoon Guest Services Chandni Victoria, BW Signature Collection

Tremendous again. Fourth time at this location. Great when picking up at Airport. There is covered parking which is nice during winter. Excellent staff. Very helpful. Room is very nice. Internet easy to access.

Best Western Chandni Reservations, General Manager at Chandni Victoria, BW Signature Collection, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 66127 Property Chandni Victoria, BW Signature Collection