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Best Western Milton Keynes Hotel, Milton Keynes

3.5/5  - basé sur 174 notations.
Milton Road, MK10 9AA, Milton Keynes, Great Britain - See map

The Best Western Milton Keynes Hotel, is a friendly lodge-style hotel offering a family friendly pub style restaurant with Sky Sports, free Wi-Fi, free parking and a good location near the M1, just three miles or about five kilometers from Milton Keynes. Located within Broughton Village and less than one minute from the M1 at Junction 14 this hotel is perfect for visiting many attractions in the local city of Milton Keynes. Enjoy your stay!

Best Western

Milton Keynes Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 170 guest reviews
NOTE ISSUED
Excellent
40
Very Good
60
Average
38
Poor
20
Terrible
13
REFER TO NOTICE
Business Business
43
Couples Couples
63
Family Family
31
Friends getaway Friends getaway
9
Solo travel Solo travel
13
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Party"

5
11/09/2018

We arrived at the hotel to be greeted by a very friendly lady. Had a lovely nights sleep after a very heavy night celebrating my Son-In -Laws 40th. We were late for breakfast but the waitress said no problem and had it cooked for us. They let us stay in our room a bit later which was a bonus as we had a long drive back to home, The staff are amazing nothing too much trouble, the cleaners are super. The rooms are very comfy and had every thing we needed. Well it must have been good just booked another 2 nights in a weeks time, looking forward to it, see you all soon .

Broughton P, General Manager at Best Western Milton Keynes Hotel, responded to this review
Glad you enjoyed your stay and we look forward to seeing you next week!!

"Holiday "

5
02/09/2018

Very impressed with staff, facilities and breakfast. The rooms were clean spacious and clean. The only thing was it was too far away from town but will definitely highly recommend. Value for money and 4 star experience.

Broughton P, Supervisor at Best Western Milton Keynes Hotel, responded to this review
Hello Jean, Thank you so much for taking the time to review your stay with us. We are so pleased you enjoyed your stay, We look forward to seeing you again soon. Kind Regards Hotel Reception

"What a find"

5
24/08/2018

Chose this hotel as it's not too far from Silverstone. The hotel has had a recent refurbishment. We parked in a large carpark. We checked in and went to our room. Standard type room a little 80's. However the room was spotlessly clean and comfortable. Went downstairs to a large dining area and bar. Lots of families and children. There is also a bar for adults if you wish. The bar has a large selection of drinks with lots of offers. The menu is extensive and something for most people including vegetarians and people watching their weight. Our food was served quickly. My sirloin and salad was cooked to perfection. My husband had chicken skewers with chips and rice. Both meals were generous and beautifully presented and hot. The staff are friendly and professional. The whole place had a busy yet friendly atmosphere. We would certainly recommend this hotel and cannot find any faults. We paid less than fifty pounds for one night with breakfast. What is not to like.

Broughton P, Supervisor at Best Western Milton Keynes Hotel, responded to this review
Hello Gina, Thank you so much for taking the time to review your stay with us. We are so pleased you enjoyed your stay, We look forward to seeing you again soon. Kind Regards Hotel Reception

"Overnight stop"

5
19/08/2018

Booked into sat 18 aug had to ring for someone to book us in the lady was very helpful when giving our key the room was very clean and tidy and added a extra bed due to the booking for family room on the ground the double bed was very comfy but the small bed mattered was like a concrete slab very hard to sleep on the breakfast was very nice everything you could as for and the safe was very helpful too as we left the hotel there was no one on the desk to give are key in I think there should be a box so you can leave your key in it

Broughton P, Supervisor at Best Western Milton Keynes Hotel, responded to this review
Hello , Thank you so much for taking the time to review your stay. We are so happy you had a nice stay with us. Hope to see you again soon. Kindest Regards Hotel Reception

"Over night stay"

5
07/08/2018

We stayed for a night on a Sunday night , the price was very excellent which excluded breakfast. The staff were very friendly and helpful Paula who served us breakfast was lovely ,Will definitely stay again the room was clean and the bed comfy

Broughton P, Supervisor at Best Western Milton Keynes Hotel, responded to this review
Hello Julie, Thank you so much for taking the time to review your stay with us. We are so pleased you enjoyed your stay. I will pass on to Paula your lovely comments. We look forward to seeing you again soon. Kind Regards Hotel Reception

"Back in time"

2
07/08/2018

Stayed for one night. Wish I had been wearing bell bottom flannels, a very large collared shirt and a paisley kipper tie I would have fit right in with the decor. The rose pink Twyfords bathroom suit was a joy to behold it was just missing the Flamenco dancer covering the spare roll of loo roll. On a serious/dangerous note the mixer thermostat on the shower was jiggered and had two settings Hot and Very hot. I did politely mention this to the staff and they asked “did you leave it running for a bit”.....I thought that's what you did when waiting for warm Water not cold. The window only opened slightly and the room was stifling. Granted the heatwave is not the hotels fault but they could have closed the curtains in the morning to keep the sun out. It made for a very uncomfortable night. Breakfast was mediocre. A full English it ain't...a very very small portion of scrambled eggs one sausage, a couple of rashers toms and a token mushroom or two. Hash browns were meant to be included but we're nowhere to be seen. They say you get what you pay for....We got Crossroads Motel v Faulty yes Faulty not Fawlty, Towers. The pub attached was good and reasonably priced and the hotel parking is free..the whole place just needs investment (And hash browns)

Broughton P, Supervisor at Best Western Milton Keynes Hotel, responded to this review
Hello, Thank you so much for taking the time to review your stay with us. Kind Regards Hotel Reception

"Excellent"

5
29/07/2018

Great value for money. The food, all staff and décor, everything is just fab! We stayed here for 3 nights and had a brilliant stay. Alana and Sharifa were particularly friendly, polite and very helpful and accommodating. Would highly recommend this place to dine and to stay.

"You really need to man the front desk"

3
21/07/2018

Stayed here a number of times. The hotel isn't bad at all, the rooms are reasonablly sized and relatively clean. Although the bathrooms are straight out of the 70's! The biggest problem I have when staying here is there's usually no one on the front desk. The person responsible for the front desk is usually the person who's working in the restaraunt. So when checking in you're usually expected to ring a number on the front desk, and someone rushes over to attend to you. If that person is already occupied doing restaurant duties (which let's face it is highly likely In a busy pub) then you're truly buggered and have to wait. In regards to the above it appears to be badly managed and operating extremely inefficiently with skeleton staff. In my opinion, there should always be a person manning the hotel front desk, and if they're away from the desk attending to another hotel guest, then they should be easily contactable via telephone. The other problem is the hotel never answers the phone, there have been many instances where this has been the case. So if you've checked out and forgotten something or you desperately need to call the hotel, or that you just want to make a booking/enquiry, good luck! It's likely the phone will just ring out. It's a 24 hour Best Western hotel. There should always be a member of staff on the desk, preferably two so there's cover all the time and guests aren't left frustrated. I was told a number of companies have decided to cease business with them based on the above, as their employees have been frustrated after attempting to check in following long journeys. Don't get me wrong, the staff I've encountered are all lovely, friendly and very accommodating...when you can get hold of them. It's not their fault, it's clear the hotel needs to be managed properly with emphasis on keeping their guests happy. Come on guys, it's not difficult!

Broughton P, Supervisor at Best Western Milton Keynes Hotel, responded to this review
Hello H P, Thank you so much for taking the time to review your stay with us. Hope to see you again soon. Kindest Regards Hotel Reception

"Great value"

4
21/07/2018

This place exceed expectations. Pub was over spilling (Friday night) but the room was quiet and bed very comfortable. Awesome black out curtains too! Tea and biscuits in room. Ticks all the boxes. Had a great stay and would definitely book again if I needed a base in MK for the night. Staff in the pub were also lovely and very friendly. Free breakfast too but I didn't stay for that.

Broughton P, supervisor at Best Western Milton Keynes Hotel, responded to this review
Hello Jblc79, Thank you so much for taking the time to review your stay. We are so happy you had a great stay with us. Hope to see you again soon. Kindest Regards Hotel Reception

"DISGUSTING RIP OFF"

1
11/07/2018

£212 for a way below average unclean basic room. Couldn't check in before 4pm even tho room was ready. without doubt the worst value for money hotel i have ever had the misfortune to stay in .Room dusty. toilet dirty. one sachet of milk in room. If i had been charged £45 for this room i still would have felt ripped off. not really one for leaving reviews but £212 . Mafiosi in New York serving 20 to life for this kind of racketeering. AWFUL

Broughton P, Supervisor at Best Western Milton Keynes Hotel, responded to this review
Hello, Thank you for taking the time to review your stay, we are very sorry that on this occasion we didn't meet with your expectations. Kind Regards Hotel Reception

"Not a bad member of staff"

5
10/07/2018

Stayed here for the British Grand Prix and couldn't have picked a better place. The staff were all helpful, from checkin, to the lady that went to look for a fan for us, to house keeps that said they would do our room last so we could have a later checkout. The room was decent also, double bed, with 2 singles and a pull out! some places when you say 3 adults give you a double and a sofa. My only complaint would be air con would have been nice.

Broughton P, Supervisor at Best Western Milton Keynes Hotel, responded to this review
Hello Matt , Thank you so much for taking the time to review your stay. We are so happy you had such a lovely stay with us. Hope to see you again soon. Kindest Regards Hotel Reception

"3* hotel 4* service "

3
07/07/2018

I normally stay at a premier inn when I stay away on business this time I stayed at the Best Western Buckingham Hotel. Bit the best looking hotel from the outside and the inside is a bit dark & dated however this is a good hotel. Room was clean & well equipped; the fan was most welcome. I stayed for an evening meal; the menu was quite small in terms of choice. The soup starter was lovely; the fish & chips main was okay nothing exciting and the sweet (apple crumble) was lovely. Breakfast was very good; lots of choice and the food was hot , which is not always the case at a buffet. One thing I would say is that the service from start to finish from every member of staff I came in to contact with was first class; polite, professional and very efficient, excellent all round. Would I stay here again? Yes without doubt.

Broughton P, General Manager at Best Western Milton Keynes Hotel, responded to this review
Thank you so much for reviewing your visit with us. We are thrilled you found the service to be top notch. All our staff try their up most to give an enjoyable experience to all customers. Its so nice to read you would visit again. We look forward to seeing you again soon. King Regards Team Broughton.

"Clean tidy and well appointed but a little dated"

4
18/06/2018

Good hotel attached to the hungry horse pub. Room clean and well appointed but decor a bit dated Reception was not manned on arrival so used phone as directed but no response. Then asked at bar and staff really helpful. It was an evening that England was playing football so guess they really busy. Would happily revisit

Broughton P, Manager at Best Western Milton Keynes Hotel, responded to this review
Hello Barnaby, Thank you for reviewing your stay, we are pleased you found our staff to be so helpful. The England game certainly did get busy in the pub. I will pass on your feedback about the décor. Hope to see you again soon. Kindest Regards The Broughton Hotel and Best Western Team.

"Great hotel"

5
10/05/2018

Came here for a great cheap two night stay whilst visiting family Turns out it was the day that the place was reopening after a refit. Refit is superb loads more space and an adult only part away from families again what a fantastic idea. Food is fantastic in portion sizes, price, speed of service and taste. Staff can't do enough to help Coming here from now on when visiting Milton Keynes rather than other hotel groups 10/10.

Broughton P, Manager at Best Western Milton Keynes Hotel, responded to this review
Thank you so much for reviewing your visit! We are overjoyed you had such a good time and took advantage of our value for money offers. We hope to see you again soon. Many Thanks Mollie and the team at The Broughton

"Horrendous"

1
03/04/2018

Absolute disgusting stay, paying guests get less priority than the drunks from the joining pub, drunks allowed to run riot through the hotel until 0430am, no staff to be seen anywhere for 2 nights. Shower control doesn't work impossible to stand underneath for more than 3 seconds without getting 3rd degree burns. No disabled parking to be seen, heaters are so noisey it's more worth while to just freeze instead. Yes the hotel is cheap but not that cheap to expect no sleep, and a moldy bathroom, can't have heating on and curtains shut at same time. I've read reviews from 2/3 years ago saying issues will be fixed but all these years later clearly nothing has changed. The hotel has clearly been given up on fawlty towers would be a safer bet to stay at than this place, maybe that's why there's no staff around they know all they will do is deal with endless complaints. Will never return couldn't pay me enough.

Broughton P, Manager at Best Western Milton Keynes Hotel, responded to this review
On behalf of all staff and Management may we offer our sincere apologies for your very disappointing stay. I have looked at your booking and you are absolutely correct in saying there was disruption from other guests and if I am correct they were in the room next to you. Again many apologies from us all

"Brilliant value"

5
28/03/2018

Really enjoyed my stay, staff where really helpful and friendly. I booked a double room but was meant to book a family room and they changed it no problem at no extra cost either. Bed was really comfortable rooms really clean. Food was amazing and so was the price. Really enjoyed my stay. Highly recommended

Broughton P, General Manager at Best Western Milton Keynes Hotel, responded to this review
Thank you for your review

"Poor Place"

1
21/03/2018

Stay away from this outdated place. It falls well below The Best Western Standard. Not enough staff and have to use the telephone to get someone to the desk. I certainly will not be giving any of my colleagues this place to stay.

Broughton P, General Manager at Best Western Milton Keynes Hotel, responded to this review
Good morning Mr Lima, sorry to hear you stay didn't meet your expectations.

"Weekend stay"

3
18/03/2018

Arrived Friday afternoon, no one on reception but a nice lady soon arrived and checked us in. Had two evening meals at the Hungry Horse pub which is attached. This is very busy and the meals are cheap but nothing special. Breakfast was served in the pub dining area, band although the full English had all you could wish for it wasn't very hot on either of the two mornings we stayed. The room was adequate but a little dated. The staff in all departments were friendly and efficient.

Broughton P, Manager at Best Western Milton Keynes Hotel, responded to this review
Thank you for your review

"Really good place to stay in Milton Keynes"

4
02/03/2018

We booked 1 night( Friday) whilst baby sitting in Milton Keynes. Its quite a small Hotel ( looks like 30+ rooms) but the room we stayed in was a pretty good size, clean and with comfortable beds. Reception guy was doubling up in the next door restaurant but arrived swiftly and was very friendly. Really good location for anywhere in Milton Keynes but very quiet, very competitively priced and with a hot and cold breakfast thrown in and the lady who served us knew all about Gluten Free content which you don't always get in a chain Hotel. Good find.

Broughton P, Manager at Best Western Milton Keynes Hotel, responded to this review
Hello John! Thank you for taking the time to review your stay. We are thrilled you had a comfy nights rest and hope to see you soon. Many Thanks, All at the Best Western Milton Keynes.

"This was a bit of a find!"

4
25/02/2018

We stayed for a concert at the Stables in MK. The receptionist was lovely with an efficient, warm welcome and we were in our room in no time. The restaurant next door is so handy and the room was perfectly adequate, warm and very quiet. Breakfast was nice so overall a great time.

Broughton P, Head Receptionist at Best Western Milton Keynes Hotel, responded to this review
Many thanks for your review, we are delighted you enjoyed your stay and I will be sure to pass on your comments to the weekend receptionist, we hope its not too long before you come back. Once again many thanks for taking the time to write a review as all comments are very important to us

"Pretty good"

4
16/01/2018

In general it's pretty good - reasonable rooms, comfortable bed. The bar and restaurant are attached, I used the bar and the service was good. Breakfast is perfectly fine with freshly cooked hot full English. Staff are generally very good. Check in was a bit of a comedy of errors, you have to phone up the bar from the unmanned reception, but I had to go through to the bar to get attention as apparently the phone was left off the hook! There was no one on reception when I checked out. My one criticism is that my room faced the car park and the main hotel entrance - at about 1am, the bar staff gathered there and chatted quite loudly for a good half hour before dispersing, and this woke me up. Would definitely stay again but please ask the staff to be quieter when leaving?

broughton69, Head Recpetionist at Best Western Milton Keynes Hotel, responded to this review
Many thanks for your review and kind words, apologies for the inconvenience the lack of a receptionist caused, we do not have a receptionist at the weekend as the Staff and Management man check in's and attempt to make it a priority despite a busy bar and restaurant. May I suggest that when you reserve a room in the future you mark on the booking that you require a room away from reception and the car park as this will illuminate noise issues for you. That said I have taken on board what you say and will bring it to the attention of the General Manager as we certainly do not want guests disturbed. Again Thank you for your time and we hope to see you again

"Excellent New Years Eve Venue - Super Clean, Friendly staff and Good Food and Service"

5
02/01/2018

We stayed for 2 nights with a whole host of friends to celebrate the new year, staff were amazingly helpful - our rooms were ready early as we arrived before the normal check in time. Our room was lovely, a Huge bed - the bathrooms are dated in terms of decor - but this did not matter as the bathroom and hotel room was super clean throughout! Food was lovely and portions were large - excellent value for money - breakfast was good and had a variety of options. The New Years eve entertainment and hotel and bar staff were great and made everyones night. Will definately be returning!

broughton69, Head Receptionist at Best Western Milton Keynes Hotel, responded to this review
WOW! Many thanks for your glowing review, we are delighted you enjoyed your time here and I will be sure to pass your comments to all staff, we hope to see you again soon

"Many excellent aspects but........"

2
18/12/2017

Visited when it was cold with heavy snow overnight. The efforts of the manager and colleagues to provide cooked breakfasts when all chefs unable to reach hotel was excellent. We also had dinner at the integral Hungry Horse which was surprisingly good for a chain. The chicken skewers were beautifully cooked. The Peri Peri sauce was miles hotter than elsewhere but not qualified to do more than advise you to check before pouring liberally. The hotel rooms are equipped with double not king size beds unlike other chains. Perfectly comfortable and our room had a bath. Very shallow but a bath is a bath. My low score sadly is because the main reason for staying overnight is to get a good night's sleep. Our ability to sleep was interrupted by the radiator making irregular and intermittent tapping noises throughout the night akin to Kathy tapping at Heathcliffe' s window. Even the World Service programmes between 3 and 5 a.m. couldn't mask the sound. Bringing this to the manager's attention brought the response that no one else had complained and it was normal. As I told him, "I have had electric radiators and they haven't and shouldn't make such noises". With such responses we shall probably stay elsewhere than Best Western.

broughton69, Head Receptionist at Best Western Milton Keynes Hotel, responded to this review
Thank you so much for taking the time to review your recent stay, we are delighted that in general you enjoyed your stay, even though the Sunday bought more snow than anyone expected, I understand the Management and staff coped admirably and thank you for your acknowledgment of this fact. However your comments regarding the room concerns me somewhat. We are well aware of the design fault with the length of the curtains and this is currently being addressed and I have 'traced' your reservation and the room you were allocated and I have our maintenance team looking into the disturbance from the heater. We sincerely hope this doesn't deter you from staying with us again if only to prove to you these issues are the exception rather than the rule. Again, many thanks for your time and we DO hope we see you again . Merry Christmas

"could forward plan"

2
17/12/2017

Cannot really comment on the food as we stayed at the hotel and snow was forecast for at least a week prior to our stay. When we went for breakfast and the only thing available was toast. Chef could not get in which is a load of toff as we managed to get back to Norfolk.

"Ok for a nights stay"

3
11/12/2017

Stayed for a night. Room was comfortable so were the twin beds,kettle in room was good with tea and coffee. Would say this is like a travelodge/premier inn type property not Hilton. Food was normal pub type food ok but nothing special. It does the job and is value for money. On the downside a bit tired.

broughton69, Head Receptionist at Best Western Milton Keynes Hotel, responded to this review
Thank you very much for taking the time to review your stay, we are happy that in general you enjoyed your time with us, we are aware that parts of the hotel are tired and this is currently being addressed for changes in 2018. We do hope you come back soon, and again thanks for your review

"Cheap but came at a price ??"

3
28/11/2017

The hotel is basic, rooms are comfortable and I slept well in comfy bed. Bathroom was very outdated and smelt. The worst part was that the other 5 people in my group all appear to have food poisoning or some bug which they must have picked up from the restaurant. I was the only one which did not eat there. We shall be contacting the food standards agency for them to follow up. Don't eat there! But nice enough room.

"Band stay"

3
27/11/2017

Typical motel with all the usual middle of nowhere 3* needs... Nice bed, bathroom in need of an update, good parking etc... If you arrive late as we did be prepared for no one at reception, we had to walk around and knock on doors.

broughton69, Head Receptionist at Best Western Milton Keynes Hotel, responded to this review
Many thanks for taking the time to review your stay with us, we are aware of the issues with our bathrooms and this is currently being addressed, as for your comment about 'looking for someone to check in' our reception is not manned 24 hours a day and had we have been aware you were to be a late check in we most certainly prepared to welcome you. We do hope that this does not deter you from staying with us again if only to allow us to rectify any issues.

"Stay away!!!! "

1
29/10/2017

Just came back from a night at this hotel. No one on reception to welcome us, had to ring the bar area twice before we got an answer and then wait for someone to come through. After quick directions to our room we were then left. The room itself, although tired and dated, was very clean. Tea making facilities in room but only one tea bag for our whole stay! At least there should have been two as we were there as a couple. Heater in room could not be put on overnight as the vent in it would be completely covered by the curtains therefore a fire hazard! We had the choice of leaving the curtains on and have all the lights from the street blaring into our room just to be warm or sleep in the dark but freeze! Breakfast in the morning was so so. Husband had full English which was fine. I had bacon and beans, could not eat beans as they were nearly cold. Only one waitress who was very polite but had to be reminded to fill up the tea pot, milk etc. Supply of bread was also not stocked up. Seems they could do with an extra worker for the morning shift. Again no one on reception when we vacated our room and evidently had not been for a very long time judging by the amount of keys on the desk! It means a lot to me to have someone say thank you for staying with us we hope you've enjoyed your stay. If you are looking for cheap and shoddy then this is the place to go but if you are looking for quality then I suggest you pay 15.00 more for a room at the Double Tree Hilton, where you actually see receptionists, which is only a little further away. We will not be returning.

broughton69, Head Reception at Best Western Milton Keynes Hotel, responded to this review
Thank you for taking the time to review you stay and we are sorry that we did not meet with your expectations, I have looked into the date you stayed and in our defence we were an extremely busy hotel on that weekend and unfortunately had staff off sick which left us very short staffed and I understand the staff did their very best to make time for all guests both in the pub and Hotel, I am sorry that you feel you didn't get the service you expected. Again many thanks for your time as all comments are very important to us

"Two night stay "

4
15/10/2017

We stayed at the Best Western Milton Keynes for 2 nights for a friends wedding. The room was spacious and clean and the bed was huuuuge!! Very comfortable!! The black out curtains ensured a great nights sleep. The room was a little bit warm, but opening the window fixed that! The staff were really friendly at the hotel and the evening food and breakfast were very good!! Large portions and lots to choose from. I would recommend this hotel and would definitely stay again.

broughton69, Head Receptionist at Best Western Milton Keynes Hotel, responded to this review
Thank you so much Emma for your review and kind words, we are delighted you enjoyed your stay with us and hope you come back again soon. All comments are very important to us and its always nice to receive compliments and I will be sure to pass your comments to all staff.

"Clean and good service"

5
18/09/2017

The team were busy on bar duties but still had time to check me in and prepare a prepacked breakfast due to my very early departure. The room was a little dated but that didn't matter as all was in good order. Location is good for jcn 14 M1 and is a much better choice than nearby Newport Pagnall Services Ramada. Only 30 rooms here so book early, remembering that there is a locals pub with food joined on, so expect weekends to be busy. Will be using the site regularly when passing.

broughton69, Head Receptionist at Best Western Milton Keynes Hotel, responded to this review
Many thanks for your time in writing a review and your great comments, we are delighted you enjoyed your time with us and hope you come back soon

"Visit to MK"

5
29/08/2017

we used the hotel to attend a wedding close by at another Hotel close by, after the experience in trying to book a room at this Hotel which did not go down well we decided to look around. We came across The Broughton via Trip Advisor and we were very pleased we did. I think we could recommend The Broughton to anyone

"Great for what we wanted."

3
27/08/2017

Stayed here for one night as we were at the Twinwood festival , we arrived just after 2pm didn't know you couldn't check in till 4pm however the staff were really friendly and they let us check in early so we could get back to the festival. Room was clean and tidy we didn't really spend much time in the room but it was ok for what we wanted the bathroom gave us a giggle with the retro peach suite! That was a blast from the past! The window opened out quite wide which was nice as the room got quite hot , the biscuits with the tea and coffee were a nice touch and ladies they do have a hair dryer, however if you can bring your own do so the power isn't great but better than nothing. It's next to a hungry horse pub didn't hear any noise from the pub when we got back to the room. Breakfast was ok standard continental choices and they take your order if you want anything hot. Car parking is good free to park and easy to get to. We would stop here again if we were to come back to Twinwood.

"Hot room"

4
20/08/2017

Had a lovely stay here hotel clean and tidy the only downside the room was very hot went to reception to asked for a fan was told they only have ten fans available which were all being used but the the hotel has 32 rooms so spent a very uncomfortable night

"Just one night stay"

4
19/08/2017

Very easy to find, rooms basic but very clean, attached to a hungry Horse Pub, had Dinner and Breakfast very good and hot, good choice of food on the menu and a good pint. Plenty of free car parking spaces. Very popular with the locals.Staff very friendly and helpful.

"Friendly"

4
03/08/2017

We only stayed here one night and did not take breakfast. Easy to find. Very helpful staff. Very clean room with plenty of room. Nice big bath. Beds very comfortable with an 1100 perfect for our needs. Price was very good as I booked early. Would use again if on the area. Close to a huge variety of 'things to do' will all the information available to guests.

"Wedding day amazing "

5
23/07/2017

We had our wedding day yesterday at this hotel. I would do anything to come back and replay it all again. Your staff have been amazing. From starting our planning to the big day you have been in touch all the time. I came with my bridesmaids on Friday and started with an amazing 3 course meal and beautiful honeymoon sweet. On the day you sent up a continentla breakfast which we all enjoyed. With so much food we couldn't possibly eat it all. When my ladies turned up for hair, photographer, makeup the receptionsits kept us up to date and rung up. Once back at the hotel we had an amazing drinks reception which everyone enjoyed. The wedding breakfast I can not fault. It was amazingly decorated and the food was top notch. The wine was lovely and was so much left over to all guests delight. The staff couldn't of been nicer theu were amazing. A special shout out to Dee for seeing to all, making a beautiful announcement and sorting out any problems which arrised without no stresses. In the morning again wonderful staff. Again shout out to Amy who was very patient and stood chatting to us about our special day and listened to all.our stories it was very much appreciated. We thoroughly enjoyed our day and whole experience and would recommend your hotel to any wedding Thank you again The new Mr and Mrs parkins

"Great hotel"

5
11/07/2017

I have stayed at this hotel a few times for business and for visiting friends. For the price it's very hard to beat. The rooms a fairly modern and very clean, but the bathrooms need to be upgraded at some point. It also has a great bar and restaurant, very good prices and a great atmosphere. Breakfast is excellent and was included in my room rate. As with all hotel establishments it's the staff that make your stay more enjoyable, I must say that this hotel has got this has done a great job with the staff that they employ. I will defiantly return.

"Excellent value"

5
05/07/2017

My review is based on the hotel and restaurant combined. Stayed for one night on a Saturday in May as a half way house,visiting family 20 miles either side of MK.The rooms and bathroom of the hotel are very dated and small but clean and the bed very comfortable.The staff were polite and efficient.The restaurant for a Hungry Horse was excellent.Staff pleasant and efficient,the food and waiting times was also excellent as 6 people ate and not a single murmur of complaint.The breakfast in the morning was ( to my taste, exceptional.) For the the price we paid for B+B and a evening meal was so good we revisited the following weekend.Where once again we enjoyed our stay.Will definitely stay here again when visiting family.

"Worst weston"

2
04/06/2017

Stayed on the Thursday evening. Arrived at 3.45pm no one at reception had to phone bar. Was told come back at 4pm ,so we had a drink in bar only to find 3 bar staff doing nothing "surely someone could have checked us in "lol". Went into garden near PLAY ground for a quite drink.!!!!! Only to find they have a sports bar with outside smoking with people swearing in front of children this went on for a few hour's. It's a hungry horse eater next to hotel for food. So say no more lol Very disappointed

"Weekday stay"

3
10/05/2017

Stayed one night. Easy parking. Friendly staff. Good pub. Room was ok. Bathroom smelt of damp but despite being old fashioned was functional except had no plug in sink. Bed really comfy and good internet. Breakfast was good.

"Weekend get away"

4
17/04/2017

We stayed here for one night, the rooms had all we need, bath shower TV, Beds very comfortable and close to various places to visit like woborn Abby Safari, 10 mins away Staff were helpful and polite to.

"Not great! "

1
16/04/2017

What a shame. Came away for a night to Milton Keynes just as a quick get away really, and to have a bit of stress free time without the kids! Arrived at 2pm hoping we may get an early check in but a sign was up saying they were "dealing with another guest and check in wasn't till 4pm" we figured maybe there had been a crisis. Came back at 4pm sign was still there and let's just say that sign remained in place the whole of our stay. We rang through to reception and got seen to our room. I had inadvertently booked a twin room in error so I rang straight down to reception and asked if we could change to a double and was told she would find out and get back to me. She never got back to me and quite honestly from her manner on the phone I already knew she wasn't going to. Just a real lack of care. So we made the best of it. Went down for breakfast in the morning - only to be told there was no chef and we would have to wait if we wanted breakfast! Got ourselves a bit of toast and waited but then overheard them saying the chef was 20 minutes away. We asked if we could have a refund for our breakfast just as a gesture of goodwill. But were advised that the breakfast was free!! What a load of crap. Manager clearly needs to look at his management skills and let's just say working in a customer service environment myself I can say that his skills were well a truly lacking. Needless to say we won't be going back!

"Fab service, fab food, great stay"

5
27/03/2017

I stayed at this hotel for one night on Saturday 25th March, with family, including a small child. We checked at about 6pm. The man at the front desk seemed to be in charge, both of hotel, and restaurant, and could not have been more helpful or friendly. The hotel and restaurant were extremely busy, with a function also going on in addition. The manager (I assume) was extremely busy, but remained attentive, friendly, helpful, and ran an extremely efficient service. The restaurant was full, he went out of his way to book is a table, and seemed totally in control of the bar, restaurant, hotel. As a result, the service was excellent, speedy, efficient, and the food was excellent. Our room was clean and spacious, the beds were comfortable and, despite there being a function on, we didn't hear a thing. We were offered several options for breakfast, and agin the customer service was second to none. I wouldn't hesitate to recommend this hotel, and in particular would like to commend and thank the gentleman in charge on that particular evening, who's customer service and attention to detail made us feel very welcome, and looked after.

"Very Accommodating and enjoyable stay."

5
27/02/2017

The room's on both occasions were to a very high standard, I spent a month and a bit at the hotel while I was on a course local to the hotel. The staff worked over and above to what is expected the service was second to none. I would definitely stay again. I would definitely recommend to anyone who is on business as its a great hotel.

"Great value for money"

5
05/02/2017

Great overnight stay. Room was clean and tidy. Bathroom was a little dated but worked fine. No noise issues, slept well. Breakfast was included, good selection of cold and hot items. Management were quick and helpful. Would recommend

broughton69, Head Receptionist at Best Western Milton Keynes Hotel, responded to this review
Wow ! Thanks very much for that review we are very appreciative of all comments and we particularly enjoy reading ones such as yours, we hope you come back soon

"Difficult............"

3
30/01/2017

Room is fine but the bathroom needs ripping out and starting again. Shower and radiator both rusty. No hot water to shower although hot water to the taps, basically shower just didn't work and cold shower to start the day is not good. Housekeeping needs attention - used hand towel in bathroom with used soap and toiletries not replenshished. In bedroom there was an empty drinks cup in the bin and the tea and coffee and milk hadn't been replenished. Initially we were allocated a room someone else was already occupying (could have been embarrassing) but the helpful manager soon got us a different one. He also provided tea, coffee, milk and biscuits for the room when asked. Young lady at breakfast very pleasant and helpfully pointed out the full English came with beans (which we discovered a mutual loathing for) which wasn't mentioned on the menu. Breakfast ok but mushroom was raw and the hash browns pretty awful. We decided not to have dinner and instead went to a nice pub a 6 minute drive away - The Swan Inn, bit pricey but very nice. For £40 for two of us it isn't bad value but is not the standard I expect from Best Western. It was only an overnight stay as we were visiting the NBC so didn't want to spend a fortune. However, if the restaurant and menu had been a bit more appealing we would have had dinner there. We are going to Kenwood Hall in March and I am hoping for better.

"Simple,Clean, good breakfast and friendly staff"

5
21/12/2016

We stayed in room no. 3 (as far as I recall). Very convenient - Just two doors from reception. Everything very clean except the grouting in the bath/shower area (a toothbrush with some cleaning material was/is required. Other than that the place was 'spot-on'. Breakfast, cooked individually, was excellent - kept us going all day.

broughton69, Reception Manager at BEST WESTERN Milton Keynes Hotel, responded to this review
Thank you so much for taking the time to write a review following your stay, we are very pleased you enjoyed your time with us. We are aware of the issues with the bathrooms and this is currently being addressed. Again, Many thanks for your review, all comments are very important to us

"Contractors hotel"

3
08/11/2016

Fine if you are a business traveller as this is just a traveling man's hotel. Rooms comfortable. TV signal rubbish so don't expect to get many channels you can watch. breakfast is the normal style but good.

broughton69, Reception Manager at BEST WESTERN Milton Keynes Hotel, responded to this review
Thank you very much for your review, all comments are very important to us

"Staff?"

1
25/10/2016

Had to wait 10 - 15 minutes on arrival before a staff member arrived to book me in. No recognition of being a Best Western Diamond member - other hotels at least welcome me as a regular guest! Room was clean and very quiet - happy with the room. No staff member available at breakfast so no hot food available. On checkout I advised the receptionist of no staff member available and she came across as disinterested. No offer to repay the money I paid for breakfast. Overall, room is good and wifi etc worked well. Total disinterest from staff. Will not use this hotel again.

broughton69, Reception Manager at BEST WESTERN Milton Keynes Hotel, responded to this review
Many thanks for taking the time to review your recent stay, all comments are very important to us. On behalf of all here I am sorry you didn't enjoy your time with us. We endeavour to treat all guests with a warm welcome and courtesy whether they are Silver, Gold or Diamond Card members of Best Western, or indeed non-members. Unfortunately this wasn't the case when you checked in. As for the lack of staff at breakfast, this was inexcusable and again I apologise However, It was myself who was on Reception that morning and I regret if I came across as ‘ disinterested'. Perhaps this was because I was very shocked at the rude delivery of your complaint and the audiable level when you were voicing these issues Again thank you for your time. Our breakfasts are priced at £4.99, If you care to call me with your card details I will refund this amount. Once more we apologise you didn't enjoy your visit.

"Overnight stay on the way to woburn safari park"

4
22/10/2016

Arrived a little late but were received with a warm welcome , asked for a quiet room but room 17 is opp the entrance door so expected to be bothered by that .Opened the door to an almost spotless nice looking double room .Nice comfy bed if a little small, clean tidy and freshly decorated bathroom . Except for our neighbours banging there door we had a great nights sleep .Went down stairs to an excellent breakfast which was piping hot .

broughton69, Reception Manager at BEST WESTERN Milton Keynes Hotel, responded to this review
Thank you very much for taking the time to write your review, all comments are important to us, we are delighted you enjoyed your stay, but sorry for the inconsideration of other guests, unfortunately as you are aware this is out of our control , we hope it doesn't deter you from staying with us in the future. Again Many thanks for your time

"Suited my needs"

4
20/10/2016

Clean sheets, comfy beds, close to the motorway - ticked all the boxes for my needs for this trip. The restaurant-bar was very busy on the Friday night - filled with locals with and without their families for the Fish & Chip Specials - hard to find a table. When I got a table the food was fine.

broughton69, Reception Manager at BEST WESTERN Milton Keynes Hotel, responded to this review
Thank you so much for your review, we appreciate all comments and we particularly enjoy reading reviews such as yours, we do hope you will stay with us again in the not too distant future.

"Almost excellent and very good value on a Sunday night"

4
12/10/2016

We were allocated Room 7 on the ground floor. The bedroom area was spacious, well-presented and spotlessly clean. The bed was big and comfortable with good quality linen and plenty of pillows. The en suite bathroom was a little dated but perfectly serviceable. However, there was some black mould in the grouting between the tiles. I picked this hotel because it only has thirty rooms so it was quite peaceful and breakfast was much less hectic than it would have been in a bigger hotel. Breakfast is taken in the attached "Hungry Horse" pub-restaurant which was also handy when we arrived and needed an evening meal. The staff members we encountered were all courteous and helpful. We enjoyed our stay at this Best Western and I would have given it an "Excellent" rating were it not for those signs of black mould in the bathroom. They would be easy to eliminate with an effective grout cleaner.

broughton69, Reservations at BEST WESTERN Milton Keynes Hotel, responded to this review
Many thanks for taking the time to leave a review , we are very happy that you enjoyed your stay with us and we do hope you will come again soon, we absolutely agree with you regarding the décor of the bathroom and this is currently being addressed and work has started on the bathrooms. Again thank you for your kind words

"Weekend break"

4
06/10/2016

Room was very clean with all the usual amenities, no safe but free WiFi. Bathroom was a bit dated and only one basic shower gel for two and a soap. We were given a room which backed onto a function room and had the noise of a disco quite loud until 11.30pm at least. The place is attached to a pub which is busy which food and drink. Breakfast was included, but absolutely no style to it whatsoever. Table and chairs dirty and breakfast ok but again not comfortable and a bit rushed. Good value for money as far as the room is concerned, but not a peaceful night.

broughton69, Reservations at BEST WESTERN Milton Keynes Hotel, responded to this review
Many thanks for your review , all comments are very important to us and we are pleased that on the whole you enjoyed your stay with us, we are aware of the décor in the bathrooms and this is currently being addressed. We apologise that the noise from the private party disturbed your peace unfortunately this can't be avoided which is why we limit the times of the party's to ensure they are over by midnight at the latest. We hope this doesn't deter you from staying with us again.

"Nice clean and great value for money "

5
05/10/2016

Stayed here for one night and I found the room,staff and food all very good. Breakfast was superb with a great cooked to order breakfast A good range of fruits and cereals. All staff very friendly and nothing seemed too much bother to them. I would definitely recommend this hotel if you are in the area.

broughton69, Reservations at BEST WESTERN Milton Keynes Hotel, responded to this review
Thank you so much for your kind words in your review, we are delighted you enjoyed your stay with us and hope to see you again soon

"Very good value.."

4
05/10/2016

Very good welcome. Room was lovely, very clean as was the bathroom. Very comfortable bed. Everything was great and exceptional value. Breakfast was included which was very good, plenty of choice and hot foot to order. (Tea in flasks wasn't good though), but as there were tea & coffee in the room, it didn't matter that much. We would definitely book this hotel again. Even though it is attached to The Hungry Horse, it was relatively quiet.

broughton69, Reservations at BEST WESTERN Milton Keynes Hotel, responded to this review
Thank you for your review following your stay , all comments are very important to us and we are happy to read that you enjoyed your time here and hope that you stay again.

"Good value place"

5
30/09/2016

We have stayed here twice now. On both occasions we have found the rooms to be very clean. The staff have all been very friendly and pleasant. The breakfast is basic but we found them good. Although it is attached to a Hungry Horse pub we could not hear any noise from there when we were in our room.

broughton69, Reservations at BEST WESTERN Milton Keynes Hotel, responded to this review
Thank you for your review, all comments are very important to us and we particularly like you kind words, we hope to see you again soon...

"It was all going so well, such a shame"

2
25/09/2016

My wife and I booked here for one of our various trips whilst checking out the revamped shopping centre in Milton Keynes (for the record it's looking good, mind you it should for a cost of 10 million), so back to this hotel. We arrived around 1700 on a Saturday, the actual hotel car park is very small so there space was not available but attached to the hotel is a Hungry Horse pub will ample parking you are allowed to use so that was OK. The reception is located around the side of the building, we were met by a young lad who was polite and friendly a gave us our WiFi door key card and explained the free breakfast options and where are room was. The corridors to the rooms were tidy with cheerful coloured paintings along the entire route to our room, the room was a standard twin and was again tidy and to a acceptable standard, bathroom was small with a tiny bath but ok for what you would need for a short stay. I was unable to get the TV to work but did not contact reception as we didn't really need to have it on, this morning the seat on the toilet has come off which we will note with them when we leave, so all in all a tidy room with nice comfy beds. As I said the hotel is joined by a interconnected door to the pub, we went here for our evening meal, it was very busy, in part due to a football match being displayed. But we found a seat and the meal was nice and very good value. So here is where the whole experience was let down, and it would have been so easy to sort on install, you get ready for a nice comfy sleep but all you can hear until 2am gone in the morning is loud banging of the room doors, these doors on all the rooms have no silent closing mechanisms like you would see in a Premier Inn for example , like most hotels they have a function room so it's not unreasonable to expect late night arrivals in rooms. Unfortunately I would have rated this hotel much higher if not for this one very annoying reason, COME ON BEST WESTERN , "LET'S HAVE A GOOD NIGHT SLEEP" GUARANTEED, like other chains. Price Good Clean Good Staff Good Location Good Sleep POOR

broughton69, Reception at BEST WESTERN Milton Keynes Hotel, responded to this review
Many thanks for taking the time to write your review following your stay with us , we are pleased that on the whole you enjoyed your time with us, we are surprised that the TV didn't work, I will trace your reservation and room number and get this looked at without delay. We apologise about the disturbed sleep due to the locking mechanism of the doors. This is something beyond our control as all room doors must adhere to strict fire and safety regulations, however we will take your concerns to BW. Again thank you for your review , all comments are very important to us and we truly hope your experience doesn't deter you from staying with us again . Hazel Taylor

"Value for Money"

4
15/08/2016

I was not surprised by the bathroom, having read other reviews of this hotel - with its mis-matched peach bathroom suite, the spotty black tile grout and the black stains/mould on the door frame, that had been painted over. My extra concern was the residue left on the bath, I wished I had had the necessary materials to clean it myself, so I could use it. That being said, these were my only concerns, there was plenty of hot water, the room was clean and the bed was fine. Food in the pub restaurant next door was fine. Location was great for me and I am considering staying again, in 2 months time. Though the price will have to be right, I got a good price for this stay. I will bring bath cleaning materials with me as well, just in case. So please can you get a move on, with updating the bathrooms.

broughton69, Reception at BEST WESTERN Milton Keynes Hotel, responded to this review
Thank you so much for taking the time to review your stay, I will take your comments regarding the Bath to the Housekeeper, our apologies but this is very unusual as we pride ourselves on high cleanliness standards. Also in relation to the bathrooms, this is currently being addressed as we are aware of the issue. We certainly hope you do come back and stay again soon.

"Disappointing "

4
09/08/2016

Room was lovely. Bed was comfortable. Bathroom was adequate and the shower was great. Breakfast was not exceptional. Staffing was chronic and I felt for the poor guys who were there. The food was good though. Better on the Sunday morning than the Saturday. I ended up taking my tea bags from the room in with me as tea was served in flasks and was beyond disgusting. Just the provision of tea bags and hot water would put that right. The staff themselves were friendly but over worked and way too few and far between. From an accommodation and value point of view I would have given a higher score but let down by poor staffing levels and slow service through no fault of the guys there.

broughton69, reservations at BEST WESTERN Milton Keynes Hotel, responded to this review
Many thanks for taking the time to review your stay, we are pleased you had a comfortable stay here but disappointed the service and staff at breakfast let you down, for this I can only apologise. I am surprised by your comment regarding the lack of hot water and tea bags as this is should be usual practice and I will take your comments to the Kitchen Manager. Once more thank you for your review as all comments are important to us and sincerely hope your experience will not deter you from staying with us again. - Hazel Taylor , Reservations

"Good value place to stay"

3
05/08/2016

Stayed here whilst attending a works function. This hotel is very clean, plenty of rooms and a Hungry Horse restaurant attached to it. Rooms were fair in size and contained all the amenities you'd expect from a multi chain hotel. The breakfast that was laid on was in the Hungry Horse restaurant and unfortunately was a bit of a dissapointment. Other than that I enjoyed a decent nights sleep, and a hot shower in the morning. The only thing that I can say in a somewhat negative shade is that the rooms and decor at The Broughton are in severe need of modernisation. In summary; an affordable place to stay, clean and comfortable. Just avoid the breakfast.

broughton69, Reservations at BEST WESTERN Milton Keynes Hotel, responded to this review
Thank you very much for writing a review, all comments are very important to us. We are delighted that you enjoyed your stay with us and hope you visit again soon. Once more , thank you for your time.

"simple accommodation "

4
31/07/2016

this best western is great for the price. it's not in the centre of town so is good if you're just passing through. there's a pub attached which makes it easy for meals and that's where you have your included breakfast which is a hot breakfast plus cereals, juices, toast, coffee etc. there's free cloud wifi and parking too. we were staying in the standard double room which was a really decent size with a comfortable bed & a good tv. the bathroom looks a bit dated but the shower pressure and temperature were good.

broughton69, Reception at BEST WESTERN Milton Keynes Hotel, responded to this review
Thank you for taking the time to review your stay. We are pleased you enjoyed your stay with us, we are aware of the dated bathrooms and this is currently being addressed. Again, many thanks as all comments are important to us, we hope to see you again

"Good little Hotel"

4
26/07/2016

Just stayed for 4 night our room was very clean and tidy staff were very helpful and friendly no road noise but l would be concerned if there was a function that went on late as our room looked over the grass area next to it but apart from that it worked for us

broughton69, Reservations at BEST WESTERN Milton Keynes Hotel, responded to this review
Many thanks for taking the time to review your stay. We are delighted to read that you enjoyed your time with us and hope to see you again soon

"Good, enjoyable stay"

4
25/07/2016

The hotel is in a quiet location with no traffic noise. Room was excellent, good decorative order and clean but the bathroom was rather dated, however, the shower was excellent. There was a good selection for breakfast: cereals, croissants, toast and they take your order for cooked breakfast, overall a good selection to choose from. Only down side to breakfast was there was only one person serving and he was quite rushed off his feet which meant coffee and orsnge juice supplies ran low so an extra person serving during busy periods would help with this. I couldn't fault the waiter serving, he was very helpful. I would definitely stay here again if I am in the area. Thankyou for an enjoyable stay.

broughton69, Reservations at BEST WESTERN Milton Keynes Hotel, responded to this review
Thank you very much for your review and kind words. We are delighted you enjoyed your stay with us and we hope you come back again soon, I will be sure to pass your comments on to Corey, Our Breakfast Waiter who like you say works extremely hard. Again, thank you for your time

"Really nothing special but freindly"

3
20/07/2016

The hotel is attached to a village pub and offers value for money. The rooms are quite small and old. The bed is still in good shape and quality. The bathroom is super old and some stain all over. The attached pub is cool, they had the Euro 16 on TV and you get some nice bar food after a hectic day. The breakfast is an a la cart one which will be served at the pub. Typical Uk style and quality. The approximity of the pub might be a bit loud during the night if you try to catch an early rest.

broughton69, Reservations at BEST WESTERN Milton Keynes Hotel, responded to this review
Thank you for your time in writing your review, we are pleased you enjoyed your stay with us. We acknowledge your comments regarding the bathrooms and this is an issue currently under review and hope to have this rectified very soon. Again, Many thanks for your time and we hope to see you again soon

"third stay and booked again for next year"

4
11/07/2016

comfy beds, clean rooms, no road noise, good parking, reasonable prices, friendly and helpful staff and hungry horse pub/restaurant attached. approx half hour drive from Silverstone. Fairly close to big indoor shopping Centre, and activities.

broughton69, Receptionist at BEST WESTERN Milton Keynes Hotel, responded to this review
Many thanks for your review and kind words, It was good to see you with us again and Hope its not 12 months until you visit again! Once more, thank you for your time in reviewing your stay as all feedback is important to us

"Good overnight stop, close to M1"

4
10/07/2016

A perfectly adequate, no fuss hotel; small with easy access, parking, close to M1. Comfortable. Good breakfast. Reasonably priced. Twin room has single beds; otherwise, hard to fault as a handy, easy overnight stop.

broughton69, Reception at BEST WESTERN Milton Keynes Hotel, responded to this review
Thank you for taking the time to review your stay, we are delighted you enjoyed your time with us and we hope you come back again soon

"Very good hotel, good staff."

5
08/07/2016

We stayed here overnight and we were very pleasantly surprised at the accommodation, the food in the attached pub/restaurant and the free breakfast and parking. The rooms were well presented all looked refurbished to a good standard and the decoration and fittings were very clean and well kept. The breakfast was continental plus full English. The evening meal in the bar/restaurant was very tasty with a full menu. I would thoroughly recommend this to anyone. Also the price was very reasonable.

broughton69, Reception at BEST WESTERN Milton Keynes Hotel, responded to this review
Many thanks for your review, we are delighted you enjoyed your stay with us and hope you come back soon

"Business trip"

2
28/06/2016

Sorted a hotel for business trip in Milton Keynes and the office booked this...they obviously don't use trip advisor Very basic and dated not great value for money Pub next door does reasonable food Bed was comfortable but shower in morning awful Don't think I will be returning

broughton69, Reception at BEST WESTERN Milton Keynes Hotel, responded to this review
Thank you for your review, we are sorry that you didn't enjoy your stay with us on this occassion

"Cheap & Cheerful"

4
26/06/2016

I needed somewhere cheap to stay that was close to the M1 and not too far away from Milton Keynes city centre. This hotel fitted the bill and I booked a double room for the night at just under £60. The hotel is a minutes drive off the M1 and is very easy to get too. Upon arrival the reception was staffed and I was checked in quickly and given information on breakfast and the attached restaurant (a Hungry Horse). A lot of reviews have mentioned that they have waited ages at reception because it hasn't been staffed. It appears that during the quieter times the reception staff work in the attached restaurant. They can be contacted via a phone sitting on the front desk next to a large poster with instructions on how to get hold of them. When I was due to check out the reception desk was unmanned. I rang an extension on the phone and the receptionist turned up about 30 seconds later. Whilst I didn't catch her name she was very friendly and polite on both of the occasions I saw her. The hotel itself has a cheap and cheerful vibe. My room (number 19) was comfortable and relatively clean (slightly dusty fittings, but nothing to complain about) and served its purpose. The bathroom could have done with a revamp as it was a bit 70's-esque but apart from that I couldn't really fault it. The bed was comfy and the room also had a desk, large wardrobe and several chairs. This furniture was dated and could do with changing however it was not in bad repair. I didn't expect much more than a comfortable bed and a clean(ish) room. I got both. If you want cheap accommodation and know you're not going to get 5* quality for £60 a night then I'd recommend booking this hotel.

broughton69, Receptionist at BEST WESTERN Milton Keynes Hotel, responded to this review
Thank you for taking the time to write a review, we are happy to read you enjoyed your stay with us and we hope you come back soon.

"Crash pad"

3
24/06/2016

So I booked this hotel as a base while I went on a trip down memory lane. The hotel was clean and tidy and staff were friendly. The only thing that let it down was having to wait around ten minutes to book in, took two calls to get someone to come to reception. All in all if you are looking for a base on the edge of MK and a good breakfast this fits the bill.

"Hungry Horse in WESTERN.......not the BEST"

3
05/06/2016

The stay was fine...room was fine.....bed was fine... However.....was unable to have late check out...the hotel does not have the staff/cleaners to cover late check outs. The team seem to busy dealing with the hungry horse pub/restaurant side of the place. I am a Platinum card holder of Best Western...so I have stayed many nights in a number of the group hotels...this is first time ive been told they do not cover late check outs. I had a meal in the hungry horse before checking in..... after the meal I said that I wished to now check in hotel. I was asked to go to reception.....after waiting about 5 minutes I then rang the number on desk...this rings in the bar that I had been in when sent to reception.....young lady answered and said she would send somebody to me......5 minutes later I walked to the bar I had been in before going to reception to then phone the bar that I was now walking back to..... I did get checked in...asking again about late check out..... They do not have the staff/cleaners to deal with late check outs,as they are dealing with the hungry horse side. That was very clear from the saga of my check in.... Room was fine.... saw earlier feedback re black mould on bathroom wall/tiles. My room had some...... SORRY BUT NOT GOOD ENOUGH. if people write it...hotel should deal with it. Stay was ok...nice and near where I was going...... but the horse in western.......was not the best western experience I expect

broughton69, Reservations at BEST WESTERN Milton Keynes Hotel, responded to this review
Thank you for your review, we are disappointed to hear you didn't enjoy your stay, however thank you for your time in writing , all comments are very important to us

"Comfortable and Cheap xx"

4
02/06/2016

Spent one night here great online price and was pleasantly surprised. Rooms are comfortable, spotless with everything you need - yes bathrooms do need updating (shower curtain that doesn't stick to you would be good lol) but shower was lovely and powerful. Yes you do have to ring through for someone to come to reception but the young staff are working their socks off in the hungry horse attached. All staff were friendly and helpful. Spent the evening in the hungry horse, lovely atmosphere cheap food. We stayed because it was easy access to Wrest Park (half hour drive) but there are lots of attractions round this area so good base xxx

broughton69, Reservations at BEST WESTERN Milton Keynes Hotel, responded to this review
Thank you for taking the time to write a review following your stay. We are happy to hear that you enjoyed your time, also thank you for your comments on the bathrooms, we are aware of this and this is an issue currently being addressed, we do hope that you will stay again when next visiting Milton Keynes

"Cheap & cheerful so don't expect a lot"

3
29/05/2016

Stayed here this weekend for one night . Booked on line so got a good rate. Only chose as nothing else available near the venue for a wedding. (If honest we usually go for the Premier Inn chain). On arriving the pub garden was heaving and the car park busy but we managed to find a space. The reception was empty (not a good start) and you had to phone the bar for someone to come . Five minutes later a harassed young lad arrived . He knew nothing about how to process the Best Western Rewards card I offered him but promised if I showed the card in the morning to the receptionist she would . On arriving at our room - key card would not work so we had to return to the reception and repeat the telephone call to the bar saga! Once in the room , dirty wet towel on the floor next to the bathroom door ( obviously left by the cleaner) . Bathroom very outdated. Mould round bath etc and no where at all to put toiletries . Room however was clean and tidy and bed comfortable . On the plus side we had a reasonable nights sleep until noisy child in room next door woke us at 7am.???? Breakfast the next morning was awful. People hoovering round the tables shouting . Tv's in every seating booth( don't people talk to each other at breakfast these days). . The tea and coffee were Luke warm and stewed in flasks. No glasses, no milk and only white bread and no tongs to use. We opted for the safe option of toast and cereal. The cooked breakfasts looked reasonable enough. The poor teenage waitress looked rushed off her feet and appeared to be the only one working in the restaurant. On checkout , again no receptionist so the phone call to the bar saga repeated all over again . No receptionist on shift and no one who knew how to process the reward card. All in all 5/10. Not brilliant . I suggest the managment sort out the receptionist shifts and get them working weekends . First impressions are very important and for this , this certainly lets this hotel down. By reading other reviews it seems a regular occur acne there is no reception staff and that to me is extremely poor . For that reason I will not be recommending this hotel.

"Bathrooms need renovating!"

2
23/05/2016

Stayed here for one night through work. Having seen what they paid for my room I can say it was 100% not worth it. The room its self was nice enough and the bed comfy but the bathroom was just horrible, old with mould all around the bath which completely put me off. One good thing was they let me take my dinner from the Hungry Horse next door to eat in my room because as a single female I didn't fancy eating in the restaurant with loads of families and kids running round.

"Great value"

4
22/05/2016

We stayed here for two nights in May (Friday and Saturday) and found the hotel to be excellent value for money. The hotel is attached to a hungry horse pub which is where the included breakfast is served. We ate in the pub one evening and it was nice and very cheap. The staff were very friendly and helpful. The rooms were clean, comfortable and well equipped. There is free parking and free wi-fi (wi-fi wasn't great as kept cutting off and being slow). Central MK is a short drive away. Overall, the hotel provided everything we needed for a pleasant stay. We will definitely be using this hotel again.

"Tied in with the Hungry Horse"

3
17/05/2016

If you want a cheap stop over this is ideal. However there are no separate hotel guest facilities. Conversation is nigh on impossible in and the bar/restaurant which is exceptionally busy/ Not a suitable place for young children unless you want to stay outside in all weathers

"An interesting located Hotel"

5
10/05/2016

We have stayed in quite a few Best Western Hotels and always until now been very impressed from the minute you pull into the car park. This time we were a little unsure as we pulled up to an extremely noisy pub with a hotel tucked around the back but we were soon reassured once we reached reception. Although we had to wait for quite a length of time to check in, as we had to wait for someone to come through from the bar next door the check in was swift and easy as normal once he arrived. We had an extremly nice room on the ground floor which as usual was spotlessly clean and the breakfast was great the following morning so yes we would happily stay here again and we have now learnt not to judge a 'book by it's cover' as the standard of Best Western Hotels is always great

kuffdam, General Manager at BEST WESTERN Milton Keynes Hotel, responded to this review
many thanks for your review and we hope to see you again soon

"Fantastic staff"

5
09/05/2016

Was visiting family and stayed here Saturday and Sunday. We enjoyed the whole weekend immensely. The great atmosphere in the hungry horse pub with beautiful beer garden and absolutely amazing staff who worked so hard in the glorious sunshine really did make it a perfect weekend. We will definitely be returning

kuffdam, General Manager at BEST WESTERN Milton Keynes Hotel, responded to this review
many thanks for your review. we look forward to seeing you again soon.

"GREAT VALUE"

4
09/05/2016

Booked this hotel for 1 night as it is near Bletchley Park. No problems checking in and the man was courteous and pleasant. There were 3 of us in our party and rooms were spotless and had everything we required.We ate at the Hungry House adjoining the hotel and this offers real value for money. The fish and chips and salmon were cooked beautifully. Being a Saturday night the restaurant was really busy but only had to wait about 10 minutes for our meal. We all had a good night`s sleep. The beds were So comfortable and we all slept like babies as it was really quiet. Our rooms (14 and 15) were on the ground floor at the back and there was no noise. We paid £58.00 for a double room which included a full English breakfast. This was cooked to order and was very well presented and nice and hot. All the waiting staff were so pleasant and helpful. Would definitely visit again when in the area.

kuffdam, General Manager at BEST WESTERN Milton Keynes Hotel, responded to this review
many thanks for your review. we look forward to seeing you again soon.

"Value weekend away"

5
04/05/2016

Great hotel, with attached reasonably priced restaurant. Good breakfast. Let us check in early. Good position near lovely park and lakes. Comfortable bed. Hot water. Plenty of parking. Not disturbed by wedding party, walls pretty thick

kuffdam, General Manager at BEST WESTERN Milton Keynes Hotel, responded to this review
many thanks for your review. we look forward to seeing you again soon.

"Good Location"

4
03/05/2016

Good location for Milton Keynes only about 7 minutes away by car. When we arrived there was no staff at check-in seemed a bit strange but just pick up the phone and dial the number on the notice and they arrive straight away. The hotel was very clean, the bedrooms were recently decorated and modern, the bed was comfortable, There was no mould in the bathroom as someone else had reported in a previous review, it looked like there was new sealer around the bath and toilet. I had a nice 2 night stay. I would book this hotel again

kuffdam, General Manager at BEST WESTERN Milton Keynes Hotel, responded to this review
many thanks for your review. we look forward to seeing you again soon.

"Poor quality and over priced"

2
01/05/2016

On check in I had to ring extension 206 and wait 15 minutes for a member of the bar staff to finish serving before any assistance was available, the double bed I had paid for turned out to be two single beds pushed together, there was no toilet seat cover in room 19, toiletries were not replaced after the first night, sheets were not changed during my 4 night stay, food quality in the restraint was very poor, on checking out I was advised that full payment had already been taken from my Credit card without authorisation.

"Good location for Bletchley park"

3
17/04/2016

Stayed here for two nights whilst we were visiting Bletchley Park, which is about 15 minutes drive away. The hotel room was fine, clean and tidy with a large king sized bed which was very comfortable. The hotel is attached to an Hungry horse restuarant where you have breakfast. The breakfasts were ample and a good choice. We ate our evening meal here on the first night and found the food good, and again reasonably priced. The hotel and pub restuarant don't seem to have a lot of staff. Indeed when we arrived there was no receptionist on duty and this was the case most of the time we were there. We found the staff very pleasant and efficient.

"No Staff on Check-in"

1
13/04/2016

Had to ring and wait for someone to check us in to our rooms and when he did arrive wasn't very helpful or interested. Room was clean but bathroom was dreadful with mould round most of the tiles. Really does need refurbishing. Food next door(at the Hungry Horse) was cheap and very good and the service was great. Certainly wouldn't rush back as I prefer a clean bathroom.

"Review"

4
10/04/2016

Firstly can I say that the room we had was very nice it was big with a very comfortable bed spotlessly clean I think the bathroom could do with updating and I couldn't get any hot water so that needs looking at . We ate in the hungry horse next door last night was ok what you expect from a hungry horse . The worse part for us was at breakfast this morning we went down at 9am bearing in mind that if was served till 10 when we got down there was no glasses for juice no juice had to ask for some no bread for toasting again glad to ask for some and the tea and coffee was awful couldn't drink it . We both had a full breakfast which was nice not very warm. I know that best western have only just take over so there are a lot of issues they need to get right but I'm sure they a will and it wouldn't stop us from going again just a few things

"2 night stay"

3
29/03/2016

Cheap hotel which could do much better. Lack of staff on hotel side means you need to go to bar every time as phones were not working. Breakfast fine on first morning, but frozen, wet and undercooked on second day. No staff present to discuss with.

"Value for money "

4
26/03/2016

Staff attentive and very friendly. Check in easy evening food food and very inexpensive. Breakfast is to order so Nice to meet you not to have a buffet. Very pleased and would stay again. Would recommend and very close to the hospital. Costa coffee round within 3 mins drive

"Overnighter"

4
25/03/2016

Greater little place to overnight. We come here about every 6 weeks or so after visiting family and friends. Clean rooms, very acceptable breakfast, very reasonable price. Staff friendly and helpful. Ideal for our type of visit.

"Perfect Weekend Stopover"

4
24/02/2016

Booked this Best Western on line for a Bletchley Park weekend visit. The room was warm and welcoming as was the member of staff who greeted us. The real plus for us though was the attached Hungry Horse - The Broughton. The place was heaving on this particular Saturday evening but even so there were enough tables to choose from and the service was quick, precise and friendly. The food served was excellent. A buffet breakfast was served here next morning just for the Best Western guests. Would I stay again ? You bet.

"Comfy, clean and great price"

4
14/02/2016

The rooms are lovely and clean. Bathroom a bit dated but it was clean and the shower was good. The pub does good food at a good price. The only gripe (though I get why they do it) is that there is night reception. At 2am someone decided that the music channel really loud was a good idea. Not the fault of the hotel I know. As I was traveling with my little girl I was unable to leave my room to ask them to shut up, with no one on reception I had to endure it. Overall all though clean and comfy

"Comfy beds, polite staff, and onsite pub"

4
05/02/2016

Comfy beds, polite staff, and refurbished rooms and breakfast at the attached pub makes for a comfortable stay. Even if your room rate doesn't include breakfast, you'll find the price very reasonable. Breakfast is a continental buffet with the basics, such as cereal, toast, jam, juice, coffee or tea, plus Full English (regular or large) is available. There are also some smaller cooked breakfast options. Quality of the breakfast was fine. One of the attractions of this Best Western is the onsite pub/restaurant. Should you arrive before 11pm (midnight on Friday and Saturday) you can avail yourself of the pub for a nightcap. Food prices in the pub are very reasonable, with most mains under £7. On Wednesday there is a curry + pint option for £5. For he-men, there are 'Big Plate classics' for £8-£11. On Tuesday you can get any Big Plate special for £6. If you want a meal, be aware that the kitchen closes at 10pm. Don't expect 3 or 4-star amenities as in as some of the other Best Western properties, it's more like 2-star, but certainly good enough for a 1-2 night stay. Although the price was comparable , we found the decor is more attractive than some of the budget chains. (Note that the bathroom fixtures are a bit dated, though supposedly refurbishment is underway.) A short distance from the hotel, within walking distance is an area of a few shops with a co-op supermarket where you can find anything you need. Although the hotel is near the M!, it is far enough away not to have traffic noise.

"Good nights sleep"

3
09/01/2016

This is a budget hotel but with lovely comfortable beds and a clean room. The tea and coffee facilities are good. The staff appear to be shared between the attached pub and the hotel but were efficient and friendly. The bedroom looked recently refurbished and was nicely decorated and furnished but the bathroom was not. While clean, the shower was feeble to the point I couldn't use it to wash my hair. For a one night stay this was not too much of a problem but would have been for any longer a visit. Breakfast is served in the Hungry Horse restaurant and while the Full English breakfast was lovely, I would have preferred a choice which included cereals rather than fried food or toast The Internet connection was appalling even very early in the morning . Overall, if you are just staying for one night and need a good nights sleep then this is a good choice.

"rapidly slipping down the slope"

2
07/12/2015

this used to be a reasonable hotel with very comfy beds nice pub attached and good staff, now its a shadow of its former self and best western need to take a look at service levels at this hotel, broken televisions with no replacements for your whole weeks stay, rooms unmade when you return in the evening, front desk staff refusing to refund your credit card if you check out early despite booking a room that says cancellations are allowed, shifty people hanging round you car in the car park late evening are all things me and my colleagues have had to deal with recently, poorest customer service in a long time

"Great value for money"

4
17/11/2015

Very clean presentable hotel, friendly staff, good room very clean and presentable, good on site parking, good beer as well. Would stay here again very local to Milton Keynes centre and to M1 junction 14

"Reasonable, comfortable but room to improve"

3
31/10/2015

I've stayed here twice now in recent weeks. It is usually reasonably priced in comparison to other hotels in Milton Keynes. It has recently joined the Best Western chain. The hotel is attached to a Hungry Horse pub and it has a strange separate entrance/reception. Externally, there is some room for improvement here. The entrance seems to gather lots of smokers. The rooms are adequate yet comfortable. It needs some more basics like better toiletries. Food is easily available from the pub, and it is not bad. The price of such is quite good. Breakfast is OK, but on both occasions I was not able to get brown or whole meal bread. Staff at the pub were not good, but the hotel staff were friendly and efficient. Free parking, good wifi and reasonable pricing. Just needs a little TLC to presentation in corridors and reception.

"Overnight Stay"

4
21/10/2015

Good service, clean and comfortable room with tea & coffee making facilities, Beds were comfortable. On site restaurant was good and had a varied choice, the full english breakfast was of good standard.

"unsettled night"

2
19/10/2015

on our stay at the Milton Keynes hotel there was an unfortunate event with the fire alarm being set off, this woke our daughter who had just got off to sleep. we traveled from Southampton to Milton Keynes for a gymnastic competition which our daughter was competing in. we thought it would be nice to travel up the night before so she got a good night rest which ended up not being the case due to a fault with the fire alarm, this lead to her being very distressed and unsettled, so much that she pushed her bed next to mine so she was close to me and slept holding my arm due to being so unsettles by the alarm and the lack of reassurance from staff that the situation was in hand and it was not an emergency. I feel that if the situation was handled more sympathetically and more assurance was given then maybe i would have scored to hotel higher as the rest of our stay was overall ok.

"Mixed feelings"

3
18/10/2015

The rooms were absolutely fine as one would expect but the much anticipated full English breakfast was less so. Beautifully cooked eggs were accompanied by acceptable bacon and sausage but cold tasteless baked beans and mushrooms which had barely touched the pan. The best thing about the hotel were the staff who were cheerful and friendly.

"Comfortable stay"

4
17/10/2015

I decided last minute to book this hotel as a pit stop on my way home from Luton airport, and got a very good rate on booking.com. I wanted somewhere not too far from the motorway, with free parking and wifi, and this place ticked all of the boxes. The hotel is situated in a quiet residential area with a pub attached. On arrival there was no one in reception, but I phoned through to the bar as instructed and someone was there within a couple of minutes. My room was on the ground floor and seemed to have been modernised recently. The bathroom suite was a bit old fashioned, but the shower was very hot and powerful and the towels seemed new. Everywhere was very clean and I could smell bleach in the bathroom! Some basic toiletries were provided and there was tea, coffee & biscuits in the room. There was also lots of wardrobe space and a hairdryer. I had a nice meal in the pub at the evening, and breakfast was included in my rate - also in the pub. There was a small selection of pastries and juice, and you could also order hot food from the breakfast menu. I had an English breakfast with toast and it was very nice. Overall I had a very comfortable stay.

"Nice Rooms shame about the Pub with the sticky carpet and tables"

3
07/10/2015

Disappointed that the information about this Hotel did not include the fact that it was linked to a hungry horse. The room was decorated nicely but was missing some basics such as a hair dryer and ironing board. The room was clean, looks like a recent upgrade of the soft furnishing but the bathroom was very old, peach and cold. The staff are good and welcoming, but not very chatty or enthusiastic about the local area. But they seamed to be chatty outside the bedroom door at 6am, The breakfast was nicely presented

"Overnight stay"

3
03/10/2015

Stayed one night with daughter. Clean and pleasant budget hotel. Great English breakfast. Bathroom was a bit tired, Beds really comfortable! Staff were helpful and friendly. Great convenient location.

"Great service"

5
17/09/2015

The hotel was bright and clean and we had a family function for 22 people last night. All 22 meals were delivered within 4 minutes of each other and the food quality was great. I would certainly recommend this hotel and the staff were so receptive and pleasant - on member of the party was feeling slightly poorly and staff immediately brought iced water for her. Thanks for the service. Breakfast service was very good and equally attentive.

"Overpriced budget hotel"

2
15/09/2015

Hotel requires upgrade, rooms are a decent size but decor is tired and walls are very thin. The reception is mainly manned by a telephone which connects to bar staff in adjoining Hungry Horse pub who turn up eventually. Most of the food on the menu is prepackaged and deep fried, very little in the way of healthy options. However fish and chips on special at £5 were excellent and the highlight of my visit. Most of the hotel staff appear to be on minimum wage and therefore are uninterested in customer satisfaction.

"Good staff, comfortable rooms, recommended"

4
23/08/2015

Very comfortable rooms, stayed in the same room twice with a good view across the car park and the greenery. Staff both in the hotel and the adjacent Hungry Horse Hotel are superb, nothing being too much trouble and always willing to engage in conversation. The fact that this excellent hotel is just 3 miles from where I have regular meetings makes it even better.