Best Western Plus Brookside Inn,  Milpitas

3.5/5  - based on 183 guest reviews.
400 Valley Way, 95035-4136, Milpitas, United States - See map
+1 408 263 5566 +1 408 262 6866



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Kennels
TripAdvisor Traveler Rating
based on 183 traveler reviews
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Welcome to Best Western Plus Brookside Inn! Close to Levi's Stadium and minutes from HP Pavilion, this Milpitas hotel is convenient for travelers looking for hotels near San Jose. Need a hotel near Silicon Valley or close to a major tech headquarters such as HP Pavilion? Milpitas hotels offer guests the best location at a much more affordable price. For those who are looking for hotels near Santa Clara and other top destinations in this part of California, choosing hotels in Milpitas is a great way to ensure fast commutes and competitive rates. Situated in the heart of Silicon Valley and close to a number of high tech companies, enjoy complimentary happy hour from 5pm to 8pm Sunday-Thursday at this Milpitas hotel. This includes free beers, wines and a variety of food to get your evening plans started right. Each morning, take advantage of the complimentary full breakfast with cook-to-order omelets and the freshest of eggs. Your morning favorites are in abundance, from cereal selections to sweet pastries and local fruits. Close to Great America, there are plenty of options for play in addition to business at our Milpitas hotel. Head to Moffet Field and NASA Ames for a truly out of this world vacation. The local San Jose Sharks home games at the HP Pavilion are a must for any sports fan, or check out the SF 49ers at Levi's Stadium. When you're not on the clock, it's easy to find entertainment in abundance. A number of tech workers consider this property the ideal home away from home, such as those with Microsoft or Google. Yahoo! and Cisco Systems workers are regular guests, as are those in town for business with Dell and Intel. From Lockheed Martin to one of the many startups in the area, commutes are quick and easy allowing plenty of time for play. Comfortable amenities and superior customer service make any stay better. Our staff always go the extra mile for every guest. Reserve your relaxing stay at Best Western Plus Brookside Inn today! Enjoy your stay.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 183 guest reviews
Business Business 75
Couples Couples 38
Family Family 30
Friends getaway Friends getaway 7
Solo travel Solo travel 25
Sleep Quality
Best Western Plus Brookside Inn,Milpitas
  • 5
    « Nice place with free breakfast and happy hour »

    Its very conveniently located and I had no issues with hotel or the staff. The rooms were clean and staff were courteous. The happy hour was an extremely nice thing to have. They had nice variety of breakfast and even cooked custom omelettes. I would go back anytime.

    « Hotel room condition »

    Room was filthy, in poor condition, AC put out a horrible odor, bed was extremely soft and re-modeling construction started at 7:30 AM after checking in after mid-night. Hotel staff did not notify me of construction upon checking in.

    « Great Value, Breakfast + Happy Hour »

    Close enough (15 minute drive) to San Jose, yet avoid the steep downtown hotel rates. Great deal with breakfast and happy hour included. Happy hour is great, as long as you're okay enjoying it with a bunch of construction crews. Small gym with 2 treadmills, 1 elliptical, 1 cable weight machine.

    « Not bad »

    The hotel is old but it is being updated. Cons: Our room which was an updated room #119 but it still had a little bit of an oder (old hotel smell). The a/c was a bit loud. I could hear the people above us. Location is not the best. Pro: Staff is nice. Breakfast was good compare to most hotels. They had soy milk by request. Hotel had a full bar. An outdoor seating area. A decent gym. Good for a cardio workout. Free parking. Overall not bad.

    « Hotel was good »

    Room is pleasant and neat but the goodies were of very low grade quality particularly bathing bars . apart from everything is okay. we couldn't get parking and have to park my car on the roadside parallel parking .

    « Mixed Feelings »

    We did not know the facility was being remodeled until we pulled into the parking lot. This would not have been an issue except that the patio table and chairs outside our room were covered in dirt and we had to try and clean them off before we could sit down and relax. Our room was nice but the drinking glasses were smudged and dirty as though a cleaning rag had been swiped across them. I am so glad I happened to look before using them. The bath towels were also very rough. The breakfast was good, though. I'm not sure this location rates the "Plus" status.

    « Great Stay in the Silicon Valley »

    The hotel was in a great location. The hotel staff was helpful and courteous. We would stay there again. The breakfast had a variety of hot and cold items. this was another nice stay at a Best Western property.

    « Very Pleasant Stay »

    Our room #120, was located on the ground floor which had a patio walkway with table and chairs to relax outdoors. The room was very spacious, clean, well maintained, and beds and pillows were comfy. Amenities included a large flat screen TV, refrigerator, microwave, free WIFI and excellent water pressure in the shower. Breakfast included: made to order omelettes, a waffle maker to make your own fresh waffles with toppings and whipped cream, bacon/sausage, fresh fruit, yogurt, choice of cereals, pastries, muffins. There's juice, a machine that makes hot chocolate, coffee, lattes, and cappuccinos to a strength you might like. The hotel is currently under some renovation but didn't create any problems, it was still quiet and comfortable. The staff were very pleasant and attentive. Definitely recommend this hotel as we stayed two nights and will stay again when in the area.

    « Outstanding! »

    I needed a room for one night and was so pleased with my choice of BW+. Front Desk and Housekeeping staff were very helpful, friendly, and cheerful and the room was exquisite! Furnished with what looked like brand new furniture, room #104 was gorgeous and had double-doors that led out to a tiled sitting area with two chairs and a table. The bathroom was nicely appointed and the bed was so darn comfortable, that I managed to get 11+ hours of uninterrupted sleep - pure heaven! Unfortunately, I slept right through the complimentary breakfast, which other guests said was outstanding and included delicious hot items. Nor did I take advantage of the hotel's many amenities, including the swimming pool, gym, or complimentary social hour in the lounge ? heck, I never even turned on the television, with its inviting large screen ? once my head hit the pillows, I was sound asleep! I've always been very happy with Best Western Plus facilities and this one was a real gem. Don't let its proximity to the highway scare you off ? I didn't hear a sound all night and slept so late into the morning that I had to hustle to vacate the room by noon!

    « Friendly Staff »

    Property is undergoing remodeling but did not impact my stay. Haven't stayed here for a few months but staff still greeted as returning guest. Breakfast attendant remembered my omelet preference and asked if I wanted one prepared.

  • 2
    « Smelly MUSTY Rooms »

    We are in Room 129, my husband & son was there one night before I arrived. I walked into the room and they had the fan blasting with the windows open. I knew right away they were trying to air out the room. I smelled a very strong MUSTY odor coming from the carpets. When we brought it to the attention of the front desk, the front desk clerk(man) said its because all of the furnitures are new and they have to air out - "that is what you are smelling." My husband and I actually have extensive hotel/hospitality industry experience and that smell is NOT from new furniture but rather a smelly, dirty carpet that is long overdue of shampooing! It's a shame that he thought we are gullible to his explanation. The furniture are new but bad move to put it in a room with dirty, smelly carpeting. If they are improving the hotel w new furniture then they should have also replaced all the shower curtains - as you can see from my picture, it is old. The bedding cover also had a rip and hope in it. Guests can tell what is new or not so its a disappointment when hotels and their representatives(Front Desk Staff) think they can insult our intelligence.

    « Way beyond for the price »

    Traveling on business, watching the budget. Room was clean and be was comfortable! Staff was great and the FULL breakfast and the AMAZING happy hour (drink and enough food for a dinner). Right off freeway, close to San Jose area. Not a great part of town... but once inside, all was good.

    « LOVE this Best Western Plus! »

    This BW Plus property is one of the best hotels I've stayed at - and that includes 5 star Island resorts! Alfie and Susan at the front desk are amazing! They are always so helpful and kind, they anticipate any need that I may have (like making sure I have an extra blanket), and they go out of their way to make sure my stay is comfortable. I have stayed at this property over 80 days since September 2015 and I have never had a problem or concern. There are reviews on the internet that have complained about the lack of an elevator to the second floor - but rest assured, the elevator installation is in progress right now! Also, please understand that there are maybe 10 steps up to the second floor (until the elevator is finished! :) - they are not difficult and the front desk will help you with your luggage. In addition, the Milpitas/San Jose/Silicon Valley is an INCREDIBLY expensive area - hotels rates are higher than other areas, but the BW Plus Brookside is always one of the best rates available. Even if you have to pay a few dollars more than others in the area, you will not be sorry. Be sure and read reviews of the other hotels before booking - there are some sketchy ones in this valley!

    « Staff was great, hotel was not. »

    The hotel staff were helpful and friendly but the hotel was older and smelled bad. The beds were uncomfortable and it was not the cleanest room I've ever stayed in. There was not shampoo provided and not enough towels for our family.

    « Hidden Diamond in the Rough »

    Every hotel in Silicon Valley was either sold out or wanted two to three times their normal rates. I didn't even know this place existed, but now I'm glad I did. Got a clean comfortable room at a decent rate. I enjoyed the friendly staff and both the free happy hour and breakfast offerings. It's an quick and easy walk to a large variety of interesting ethnic restaurants. And it's not far from the Cisco Campus. Will stay here again when the need arises.

    « Newly refurbished/upgraded »

    We were a little hesitant based on photos/videos my wife had seen on the web, but we had a great 3-night stay. Everyone wants clean - and it was. Bathroom was new and excellent. Our 2nd floor room had a very nice covered balcony. The front desk staff were exceptionally friendly and helpful. Breakfast was best buffet we've had in the U.S. and we ordered omelets from another very helpful/friendly person. Room was neither large nor small. We had a king. All the amenities we wanted: fridge, microwave, internet, hair dryer, iron etc. It was close to a whole variety of good restaurants and only 15 minutes from Sunnyvale where we had meetings.

    « Location is sketchy - staff nice »

    I was literally terrified walking to find food for dinner (bar shuts down early). SKETCHY neighborhood and kind of dirty hotel, especially for $250/night. Walls were paper thin - had to call the front desk about the couple above me - lady next door coughed ALL night long - I felt like I could hear her breathe. I've never written a bad review so I feel bad, but for $250/night - ICK. The one positive is the bartender, Jamie, who was awesome.

    « Another great stay at this location »

    This Best Western is a great location for anyone coming to see an Earthquakes or 49ers game. This is my forth or fifth stay here after a game. Great rooms and a wonderful spread for breakfast. Stay here and enjoy a great rest.

    « Too Close to Highway »

    This place provides many amenities to make up for the fact that it's located directly on the corner of 2 highways. On of the exit ramps is literally outside your window on the pool side. Call first and make sure you get a room on the parking lot side! Traffic is so loud as big trucks accelerate onto the ramp. This starts very early in the morning and continues all day. There's lots of motorcyclists and guys with fast cars showing off as they floor it onto the highway until really late at night on every day of the week. I stayed from Tuesday to Saturday. The Pool side rooms do not have patios, but the Parking Lot side rooms do. Buffet style breakfast is free from 6:30-9:30am and excellent considering. Probably the best free hotel breakfast I've had. It was 8:30am so turnaround was high and I'm sure they had just put out fresh stuff. French toast, scrambled eggs, sausage links, hashbrown patties were all great. Not soggy or overcooked. The coffee is from an espresso machine, which is a great idea but the need to use a better quality bean. Yogurt and cereal are available too. They provide coffee and cookies all day in the lobby. The parking spaces are all a little too small. I'd park further from the lobby to avoid dings in my car doors. There are a lot of fast food places near by, but no good or healthy restaurants. There is no room service, but they offer delivery from a local place that makes sandwiches, pizza and fried foods. The rooms are very nice for the price. Standard size with a mini fridge and microwave. The HDTV is pretty big and gets basic cable. The bathroom is very nice and I never ran out of hot water. Everything was pretty clean. The staff are not outgoing but they are friendly.

    « Dont waste your money »

    Dont do it. Homeless people living on one side of the hotel. completely over priced. The room we stayed in stunk. The service in the lounge, well there was none. Not a good part of town. When we made our reservation they told us it was right next our destination it was not.

  • 1
    « Just...dont »

    First room I was given had the window open, smelled of carpet cleaner, and had some sort of large bodily fluid stain on the chair. Second room smelled of terrible mildew and had bodily fluids on the shower curtain. I have no idea how they justify $200 a night for this place. On the bright side, front desk clerk was incredibly helpful. The staff are friendly as anything. Just a very dirty, dingy hotel. Pass on this one.

    « Great place to stay »

    Great place to stay. Roomy and comfy bed, good shower and clean. Close to shops, diners, supermarket and transport highways. Two story but no lift but ample parking. Free wifi and breakfast too. Enjoy.

    « Friendly Staff »

    The hotel was of an older vintage but clean, good size rooms and very friendly staff. Has free hot breakfast and happy hour from 5 to 8 from Sunday to Thursday (free beer, wine and snackie hot foods). I felt coming from Australia and not knowing the hotel rates in this area, the rate were on the high side.

    « Best Best Western »

    We went to the Bay area for the Super Bowl. Not only was this Best Western the most reasonable rate wise; but the facility and staff were simply outstanding. The facility was pristine at all times and staff were friendly, helpful, and went out of their way to assist us during our stay. We would stay there again in a heartbeat.

    « So close to great! »

    The hotel is a nice property with a friendly staff that I would put in the "Very Good" category. The only thing that's a little frustrating is how close they are to being GREAT. If they would just pay a little more attention to detail! Some examples: What looks to be a newly remodeled room with a bathroom door that is really chewed up at the bottom. A sparkling clean tub with a mildewed shower curtain. A great evening social hour that lasts until 8:00 with the food all gone at 7:00. It seems to be a favorite of construction companies and other blue collar business travelers. The hotel did seem to be mostly people traveling on business looking for a really good value (as I was). Perhaps due to the free breakfast (possibly the best free breakfast I've ever experienced at a hotel) and the evening social hour with free beer and wine. To be clear, there was nothing that would keep me from staying here again if the price was right. However, with just a little more effort and attention to the little things this place could be my first choice when in the San Jose area.

    « Best Hotel in Milpitas »

    I love the Best Western PLUS in Milpitas. It is always clean, the staff are very friendly, the prices are great for this area, and it is close to many attractions. Alfie, at the front desk is a true gem and is always so helpful!

    « Great Hotel for everyone »

    Excellent rooms - Cozy comfortable beds - Excellent pillows - Fantastic Breakfast bar and free omelets cooked to order - Very nice bar and restaurant - Happy hour in the best I've ever experienced in a Hotel

    « Adequate at best, would again use in a pinch »

    Thin ceiling makes for noisy 1st floor rooms. I was woken very early in the morning by someone walking around. Free beer/wine and snacks at happy hour was nice. Location has few decent restaurants close by, only strip mall mom and pop places. This would not be my first choice for lodging in this area.

    « Hotel Evening Reception. »

    Receptionist gave false statement to its customers on Thanksgiving day about having as normal as schedule in the website when making reservation. This is a trap which was discovered after customer's checking in . The hotel 's location was very good, OK with rooms and presentations , but it 's not perfect at something where to put a cover on like "social hours".

    « Hotel Evening Reception. »

    They did not have social hour as they advertised on the web from Sunday to Thursday even I called to asked them before making reservation (Receptionist said YES, but this was a trap with nothing hapenned).

  • 5
    « Best Hotel in Milpitas »

    The Best Western Brookside Inn is by far the "Best" :) Hotel in Milpitas at a decent rate (considering that the Silicon Valley is the most expensive place in the country according to recent studies), is very clean, and the staff are fantastic!

    « Great customer service »

    My husband and I stayed for 6 nights. The location is not too bad, close to the freeways, lots of places to eat around, and there are 2 gas stations. There is a smell in the hotel but that did not bother us. We just went to Walgreens and got us a cheap air freshener for our stay (we weren't in the room majority of the time, just to rest up). Breakfast is awesome. The food was excellent, perfect to just grab and go! The staff is super friendly, we were always acknowledge every time we came in and out of the hotel. They even have cookies at the front desk (which is really good). Another downside of this place beside the smell, they have no elevators. Even though it is a 2-story hotel, they have a nice big stairs at the front. But overall, I would still come back here to stay for a couple nights.

    « Excellent Service in Milpitas »

    I always have the best service when staying at the Best Western Plus Brookside Inn in Milpitas California. The staff are very helpful and attentive, with Alfie being a stand out star. He always goes above and beyond when assisting guests with their needs. I always attempt booking at this location before searching elsewhere (and that is only if they are full). I prefer to stay here above all other hotel properties in the Silicon Valley, and as I travel on a weekly basis to the Milpitas area, I have stayed in quite a few other hotels and this Best Western is the best by far. Call them direct for the best pricing for business/corporate travelers.

    « what is that smell »

    The staff and the rooms were nice. I needed a new mattress. Half the bed sank 6 inches and the other have was firm. I was there for 4 days. There was a smell in the hotel the whole time. I didn't know if it was the carpeting or what. I inquired a few times about it but no one had an answer. if was enough of a smell that everyone in my group noticed. It was not a nice smell. over all the experience was ok. Great breakfast and free food at night was nice.

    « Great place to stay »

    This hotel is very restful, great hot breakfast, very comfortable rooms and extremely pleasant staff. Needed to find a hotel near a family event close to freeway, but not noisy. I will definitely stay here whenever I am in the San Jose Fremont area.

    « we just love it~ quiet, convenient, tasty breakfast »

    we just love it~ quiet, convenient, tasty breakfast~ BEST WESTERN PLUS Brookside Inn is nice enough, with starbucks coffee machine, lovely little swimming pool, gym, cute fountain, fresh fruits,eggs and ham at breakfast, clean bathroom, spacious room~ totally nice~ and of a great location. don't miss the grocery outlet nearby, the big pack of chocolate is the lowest price we found among 5 cities in the US.

    « Nice Hotel Out of the Way Location »

    Very nice hotel with comfortable rooms. It is somewhat hidden but this makes it quiet. Good breakfast with some made to order items. Price was reasonable for this area. Rooms were spacious and well equipped. Good for business travelers but also family vacations.

    « Brookside Inn Milpitas »

    It is a very nice hotel. The service was great. the Room was large and comfortable. The beds were a little small, standard Best Western "queen" beds. Pillowtop was nice. The internet was fast. The breakfast was fantastic and the link sausage was the best I had ever eaten .

    « Average »

    Stayed there in September 2015 for 3 nights, being on a business trip. The stay was generally okay, except for couple things: - The room had a quite noticeable smell as if it was smoked in (despite the "no smoking" sign). - When checking out early morning, I had to wait for 10 minutes for somebody to appear at the reception desk. - My spoon (which I left on the table) had disappeared after the cleanup. It was cheap old steel spoon, but it wasn't there when I needed it. The front desk staff wasn't able to locate it and return it to me.

    « Stay at the Best Western Brookfield »

    I found last minute accommodation for business purposes at this site. The place has been remodeled partially, carpets, wallpaper, furniture. Yet its structure is old and you can hear your neighbors next door (no much privacy). I am a light sleeper and was woken up several times by people walking by or on the floor above. The room was comfortable and I did not have any allergy during my stay. Breakfast was very good as well as the happy hour.

  • 4
    « About 85% Happy with our Stay »

    Loved: The size and cleanliness of the rooms, the breakfast area (the selection of items, the option for fresh omelets and the serving staff (remember to tip them for good service even if you didn't have an omelet...they work hard!!)), loved the coffee machine where you can pick from a lot of different coffee type drinks, the lobby, most of the front desk and other staff, the fountain outside, that it was centrally located to where we wanted to visit but not having the price tag of the San Jose hotels. A 100% smoke free hotel. Not Thrilled: There was what sounded like a heard of elephants above us several times during our stay. The upstairs was either not well insulated or the folks staying walked extremely hard. It was bothersome that at a smoke free hotel several times (especially during the evening hours) when we went in the front door and we smelled cigarette smoke. At one point in the morning a couple was sitting right outside of the front door smoking. It is one thing to maybe do it out in the parking lot or out on the sidewalk away from the property but right at the front door? We partially chose this property due to the smoke free facility. We should not be able to smell smoke at all during our stay. The evening front desk lady was efficient but not overly friendly to my daughter when we were having wifi issues. They had to apparently reset the wifi which is fine it happens. The pool was great to cool off in, the 2-5 feet deep was a bit on the shallow side but would have been great if we had little ones. We would stay again but request a room on the 2nd floor. We stayed for 3 nights in from August 20-23.

    « August Stay »

    Overall a nice hotel, friendly staff. Great breakfast with very good selections. . Undergoing remodeling of bathrooms. This created a small problem, but very minor. Price was high but area and time of year was a factor.


Getting to the hotel ...

All directions
·From: Interstate 880. Exit east on Calaveras Boulevard (Highway 237). Turn left at the first signal onto Abbott, then make the first left at Arco (Valley Way) to the Best Western Plus Brookside Inn.