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SFO Airport Hotel, El Rancho Inn, BW Signature Collection, Millbrae

1100 El Camino Real, 94030-2015, Millbrae, United States - See on a map
SFO Airport Hotel, El Rancho Inn, BW Signature Collection - For the safety of our guest,we have temporarily stopped airport shuttle service to SFO. You may reach us by Taxi, Uber or LYFT. The SFO Airport Hotel, El Rancho Inn, BW Signature Collection is ideally located in the center of Millbrae. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

El Rancho is the perfect San Francisco Airport hotel with the right services and well-furnished rooms to ensure any stay in the Bay area is comfortable and worry free. The two story mission style hotel provides direct outdoor entry to all guestrooms from the landscaped parking lot, providing ample space for social distancing with limited walking. Free parking is provided throughout all guest stays along with Free Wi-Fi and premium cable TV. Every room has a mini refrigerator, complimentary in room coffee, and luxurious beds with high quality sheets and towels. El Rancho is AAA 3 diamond rated. The hotel is centrally located in Millbrae between Silicon Valley and downtown San Francisco, just 3 miles from the San Francisco Airport SFO. The hotel is within short walking distance to a variety of restaurants, pizzerias, major fast-food restaurants and Starbucks. Trader Joe’s and Safeway supermarkets are just a few blocks from the hotel. Caltrain and BART intermodal transit station is a short 20-minute walk from the hotel providing direct access to downtown San Francisco and surrounding areas. Sleep and Fly packages are also available including 8 days of parking, additional parking days can be added for $15 per day. Please contact the hotel for further details. We have temporarily stopped airport shuttle service to SFO. You may reach us by Uber, LYFT, Taxi or the Caltrain and Bart transit station. We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs. Please contact hotel to hear all the ADA compliant service and property features for your next accommodation.

BW Signature Collection

SFO Airport Hotel, El Rancho Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
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Guest reviews

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based on 2536 guest reviews
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Excellent
1160
Very Good
876
Average
314
Poor
119
Terrible
67
REFER TO NOTICE
Business Business
351
Couples Couples
915
Family Family
690
Friends getaway Friends getaway
190
Solo travel Solo travel
200
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good Stop on a Trip"

5
mapat2n, Santa Cruz, California 10/04/2022

We love staying over night at the El Rancho Inn just before an early flight. I especially like the fact that they let you leave your car for free. We have done this a number of times and find that the El Rancho is always dependable. They don't have a shuttle any longer so we had to use Lyft one way and taxis the other but they give you a small discount for that.

Rogers Macon, Guest Services / Front Office at Sfo Airport Hotel, El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Lost potential"

3
Morgman, Burnsville, Minnesota 26/03/2022

This place is a sprawling property that's heyday was probably in the 70's. It has that Motor Lodge feel. Our room was fairly spacious and comfortable, no real issues there, and the staff were all great. No issues there, either. The people we saw staying there were a mix of tourists, creepy construction guys who sit outside their rooms drinking and staring at young girls, and some Eastern European immigrants who stand outside their rooms talking to each other in shouting voices even though they're standing next to each other. There's also folks who like to lay on their car horns for extended periods. But the main issues are with the amenities. The complex is centered around what used to be a bar and restaurant. The website makes it sound like these were temporarily shut down due to the pandemic, but in talking to staff it doesn't sound like the case at all. Virtually everything in CA is open again, and mask wearing is sporadic, so if it was covid related then there's no reason they shouldn't be back open. The place was fully booked every night we were there, and it's a large place. That many people should be able to support at least the bar. They serve a free "grab and go" bagged breakfast that consists of a bottle of water, an apple, a muffin, and oatmeal you have to heat in the coffee maker in your room (there's fridges but no microwaves in rooms). There's also coffee available. As an alternative, there's a good breakfast place across the street and down half a block or so. And there's numerous other dining options of all varieties along El Camino Real Road. The other disappointments were the pool and hot tub. They're both small for this size of property. The hot tub accommodates maybe 4 comfortably and the pool is relatively small and not heated. It was too cold to swim on an 80 degree day. Another misleading thing is the airport shuttle, or lack thereof. It's also portrayed as temporary, but I was told it hasn't been available for 2 years. They lamented that it would cost $100,000 to restart it, but that they were trying to partner with a neighboring hotel. As such, if you need to get to the airport, Uber drivers are always in the area. Or in our case there were Russian guys in mystery vehicles in the parking lot at 4am trolling for customers. We ended up using one of them, but the whole time I was hoping they weren't going to rob and kill us. I watched every road sign to make sure he took the proper exits on the short drive to the airport. In retrospect, I should have just hailed an Uber. The other thing of note, there's a commuter rail line just off the property that toots its horn late into the night and early in the morning every time they approach the nearby at-grade crossing. You kind of learn to tune it out, but.... So I feel the hotel website is very deceitful in stating the closure of the bar and restaurant and lack of airport shuttle are temporary, because they're not, and they do a poor job of stating this on their website, instead saying some amenities "may" be closed due to the pandemic. While the room was decent, I would never stay here again. There's simply too many other better options in the area. They say this is a 3 diamond Best Western property. Maybe 5 or 10 years ago. Today, maybe 1 diamond. The place needs to stop living in the past and update its website to reflect the current realities.

Rogers Macon, Guest Services / Front Office at Sfo Airport Hotel, El Rancho Inn, BW Signature Collection, responded to this review
Thank you for the feedback

"Less for More"

3
itchfoot, Chico, California 20/03/2022

“Due to Covid” was the reason for not having their usual airport shuttle, the usual breakfast (basic), etc. Unfortunately the price has continued to rise over the years for aging facilities too I've rated them much higher in numerous past stays, but for $250/night for the Park&Fly package (no AAA, Best Western discounts allowed) and getting less for the money (no microwave in the room either!)… hmmm.

"Outdated hotel"

3
ayange21, California 19/03/2022

Outdated hotel. No microwave. Brownbag costco breakfast. Dirty carpet. Smelly human smell pillows and sheets. Hair found on pillow and sink. Clogged sink. Nonworking electrical outlet. Internet is good

Rogers Macon, Guest Services / Front Office at Sfo Airport Hotel, El Rancho Inn, BW Signature Collection, responded to this review
I sincerely apologize for the confusion about the shuttle, the shuttles have been non-operational for over two years, to bring them back to full service will cost in excess of $100,00.00, we are currently looking into partnering with another hotel. Back to regular service for breakfast require us to make major changes to the Terrace Cafe, which we are also looking into resolving.

"Smells"

2
berysamike, pioneer 17/02/2022

Room smells old and musty and is very noisy all night long. No shuttle and the one they called for us left us freezing at sfofor 45 mins. Time to tear this place down.Trains all night long. Have stayed here many times in the past.

Rogers Macon, Guest Services / Front Office at Sfo Airport Hotel, El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your feedback. We are currently addressing the concerns you mentioned.

"We always stay here!"

4
Mary V, McKinleyville, California 01/02/2022

We have stayed at this hotel many times over the years. They offer a dependable secure place to park your car when you fly off on a trip from the local airport. They used to have a shuttle service that made it especially easy to get to the airport and back, but COVID has changed that availability. Now they discount you $30 on your room rate and arrange a taxi to pick you up. The rooms are clean. The staff is very helpful and friendly.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"San Francisco"

3
User 14/01/2022

Stayed here for 2 nights, mainly because it was so convenient to the airport. Rooms were just so so. They did allow us early check in which was a big help, as we needed to go to the airport to get the mandatory PCR test to fly out. Also, booked this hotel because it included a breakfast but unfortunately we weren't able to take advantage of it either mornings, which was no fault of the hotel, so I can not comment on anything about the breaksfast.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Top service and Clean"

5
User 29/12/2021

The Best Western El Rancho Inn is my go to place when flying out of SFO. Always a caring, helpful staff, and they've done an excellent job in these tough Covid years. Your car stays right on the property - no need to leave your keys with the Inn. Clean.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Good location, noisy from airport, outdated, pretty good rates, other issues"

3
DavidWestLinn_OR, West Linn, OR 20/12/2021

Large property in a pretty good location close to the SFO airport. That being said, you hear planes overhead even late at night. Decent size room, outdated furnishings, but clean. Water pressure/temperature a major problem both days. HVAC unit ran off and on all night with no option for "constant fan" while leaving the heat on like other HVAC units. Breakfast is a paper sack with instant oatmeal, a luke warm "egg bite", and apples with holes in them both days. No coffee available except terrible in room coffee. On both days, the older gentleman "serving" the paper sacks in a small room had his mask on - around his chin. It's 2021, maybe put pots of coffee, decaf, hot water for tea in the lobby? Or better yet, have a breakfast room with a couple staff members serving breakfast like other BW properties?

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"My GO TO PLACE pre trip"

4
mizzvick, Napa, California 05/12/2021

I have done a TON of PARK& FLY stays here. Its always clean & reliable. No shuttle due to covid, so get an Uber (they booked me a cab & he wasn't wearing a mask)! I always feel confident leaving my car here. Rooms are clean, beds are comfy.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Don't use a Debit card, you'll be sorry."

1
denimjean2021, San Bruno, California 17/11/2021

I stayed here several times since September, and you'd think they'd remember you. They will screw you around by charging your debit card up to 9 days after they release the hold on your funds. My plans changed and I needed to extend my stay another week. This place would not give the same rate as the previous week. Instead they charged me the premium rate because they were almost full that next week.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
I sincerely apologize for the problems with your debit card, once the funds are released by the property, your bank has up to five business days to return the fund to you, I wish there was something we could do, with you present your bank will not talk to us.

"Great getaway!"

5
duchess0fd0ugh, Guerneville, California 15/11/2021

We stay at the El Rancho inn whenever we travel or need a getaway from everyday life and work! The staff is always friendly and helpful. The location is central to many places of interest and activities. The rooms are always clean and well stocked with amenities and supplies. We are always happy to return and welcomed each and every time.

"Aging Property"

3
782tonil, Kapolei, Hawaii 13/11/2021

Good value for park & fly but beware. Property is pretty old and commuter train runs behind the hotel & is quite noisy. Room was clean & bed was comfortable but they need to work on sound proofing. No dining or shuttle available at this time but they do give a $30 Uber credit for transportation to the airport.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your comments.

"Close to the airport but extremely noisy"

3
Nancy G, Novato, California 20/10/2021

We stayed the night to catch an early flight, great location just 2 miles from airport. The big cons were noise from jets and the trains that go by and worst of all the thin walls. Also, this is not a hotel it's a motel. I could hear someone talking around 2 AM in their room, and the heaters going on in others. When I was asleep I didn't hear any of it, but once awake it kept me up. We did leave our vehicle here for the week and everything was fine!!!

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Covid changes have hit this hotel hard"

3
Lyn E, Sonora, California 18/10/2021

I have visited this hotel for 40 years, doing park and fly packages. This was my first visit since Covid began, and the value is no longer there - their bar and restaurant were closed, fitness center was closed but most of all the shuttle to the airport was not operating. They offer a $30 rebate for transportation to and from the airport but the actual cost was over $40. I used to look forward to getting food and taking it to my room if I wished, talking with the bartender etc but while the rooms have not changed, the price has not changed, the value has gone down for me.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Best airport hotel with parking to boot"

5
davemac2, Sacramento, California 15/10/2021

Love this hotel when traveling via SFO and doing a 1 or 2 night stay. They have airport parking as well and are very close to the airport. Service is good. However their airport shuttle service was suspended this time due to Covid, so be sure to double check with them and arrange for an alternate if required.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"SFO Airport Hotel"

4
cc0uls0n1, Baltimore, Maryland 12/10/2021

Friendly and welcoming staff, Very clean room and wonderful bed. Located near the airport, however they do not have a shuttle to and from but arranged for a car service tp pick me up at 5am for a 6am flight

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Multiple unpleasant surprises"

2
User 18/09/2021

If you travel in 2021 - read this! Me and my wife visited this hotel in our trip in USA last week. When we looked for an hotel, we chose El Rancho specifically because of few things: 1) It's close to the airport SFO 2) It has a gym 3) It has a pool 4) The ad explicitly mentioned wonderful breakfast But when we arrived - we discovered that the gym and the pool are close, supposedly due to COVID-19. Instead of a wonderful breakfast, they just give you a bag with bottle of water, an apple and some small pie. It's important to mention that before we book it, we have seen 3 more hotels without breakfast, gym or pool which cost 50-80$ less, that are literally located on the same street - meaning, they are as close to the airport. So eventually we just pay more and got less Above all that, there are two more annoying disadvantages that I want to warn people: 1) There is no daily cleaning, again supposedly due to COVID-19 2) They have an ice machine located outside, that is accessible to anyone literally (not just hotel guests), that can come at day or night and take ice, which maybe wouldn't bother me, but one night - some car with a dark windows and really loud music (that we heard through closed windows), came in. Some man got out of the car filled a bag of ice and then ride out. Well in a city that is known for its high crime level - it was definitely unpleasant experience for hotel guests. And since he got in directly to the machine and then hot out, shows that it's not a first time and it's normal behavior.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
I sincerely apologize for the experiences you mentioned, please feel free to contact me directly so I may personally address them with you. Rogers Macon Front Office Manager 650-588-8500 ext. 7452.

"Misleading Website"

1
User 11/09/2021

Website advertise shuttle service to airport which was one of the key reasons for picking this hotel. When I arrived at airport called to get shuttle and was informed at this time that they did not have a shuttle. When I got to the room a paper notice also said they did not have a shuttle. Then after paying for a cab which I did not expect to pay.

Arthur Schwass, General Manager at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
We sincerely apologize for our website not providing accurate information regarding our suspension of our airport shuttle service. Please feel free to contact me directly at aschwass@springboardhospitality.com so that we can address the cost of cab service you did not expect to pay. Thank you.

"Perfect airport hotel"

4
chartravel020, Fairfax, Virginia 09/09/2021

I was surprised this was a "motel", but once I got over that fact, it was just great. Very convenient to the airport (1.3 miles) for our very early flight. Beds were great and it had a small coffee maker, fridge, and excellent powerful shower. All you need in a pass-through situation. TV was basic cable with lines running through it, but who cares - we were there to sleep.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your comments and review.

"Convenient for park, sleep, fly location; very disappointed in hotel"

3
623kirstenh, Monterey, California 04/09/2021

The motel is a very large complex and we were placed in a room way in the back, next to the railroad tracks on the first floor. After a long-haul European flight, we needed a comfortable, quiet room and bed. The room was drab, the bed too soft (uncomfortable), only 2 pillows, room temperature impossible to regulate. Trains ran all night and blew whistles at the intersection that was very close. I wonder if the experience would have been different in a building closer to the front (not on the back boundary near the tracks). We were awake by 6:00 am and checked out early. On-the-go breakfast was a packaged danish, some unknown packaged item (not labeled), apple and very small bottle of water. We have stayed at other BW during covid and the very limited bag breakfasts were at least healthy. On a positive note the staff was responsive re: changing our room from the first floor (parking and car lights) to the third floor but in the same building way in the back. The staff also sent extra pillows immediately when requested. The water pressure and shower nozzle were good.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your feedback. We will be addressing your concerns, we are working hard as we can to bring the property back to where it was prior to the pandemic.

"Clean and economical"

5
marty-martini, Augusta, Maine 01/09/2021

I have been staying at the El Rancho on and off for about 50 years, generally for business travel. There have been a great, great number of changes. The improvements and additions have been made for a more comfortable stay while maintaining some of the historical appearance. I have seen a number of disgruntled customer reviews. Yes, folks, there is no shuttle or hot breakfast due to Covid at this time, but this is reflected in the price of the room. The rooms have always been, and still are, quite clean. This trip was a pleasure trip with kids and they were able to use the pool which was clean and clear. The bottom of the hot tub looked like it might need a good bleaching or a new sealer as the gray staining is not attractive and gives the feeling of not being clean even though the chlorine was detectable. The hotel has a no pet policy which prevents the rooms from smelling like urine and the grounds spotless and enjoyable. I have my own dogs but a hotel is no place for them. I had no problem with wifi but possibly it was because the hotel wasn't full and the internet load was minimal which was an issue I had experienced in the past. Extra towels were requested from the front desk and they were delivered in a matter of minutes. I have never been met by an unfriendly employee. All have been kind and accommodating. I had asked for a few additions to the grab and go breakfasts as the kids didn't need all the included sugar products and they happily obliged with what was available. In the past, I had eaten at the restaurant but was not impressed so the loss of it isn't disturbing. I do miss the breakfast in the lounge though. Prior to Covid they had some amazing hot and cold selections. It will be nice to see it returned soon as well as the shuttles. Ravi is missed. Some of the guests seem to like to congregate outside their rooms to socialize into the late hours. I didn't call to complain, but it might be nice for a staff member to do a walk through on occasion just to encourage the loud guests to tone it down or gather inside their room. Some guests have early flights and sleeping is why they are there. The commute trains are noticeable from about 5 AM to just before midnight during the week. I hadn't noticed them on weekends. I'll be back very soon. Thank you for all the safety and cleaning measures taken and the hard work of the entire staff.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"VERY CONVENIENT TO AIRPORT AND CAR PARKING AVAILABLE"

4
John G, Lincoln, California 05/08/2021

If you are driving to SFO a day before flight this is a great place for a short stay and park you car while you are gone. Rooms are small but clean. They cafe and shuttle service to airport. We also stay here for one night on return before long drive home

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your feedback.

"Not as advertised"

1
User 03/08/2021

Booking agent did not inform me that extended parking was not included in the reservation cost. Front office staff did not honor booking agent's verbal guarantee of extended parking inclusion. There is no airport shuttle. Hotel located very close to railroad tracks. Bed was extremely uncomfortable.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Please provide more information concerning your stay, if you booked via a 3rd party and not a park and fly we have no control over that.

"One night stay for business and pleasure"

3
User 02/08/2021

This was a familiar community for us. Kind of a border town now with SFO very close. It has changed from an upper middle class suburb for people working in SF. Beyond the SF fog, but sunny and windy. Lots more poverty visable and street cleanliness being disregarded. A few local pubs exist. One excellent Italian restaurant. Lots of Asian food, Jimmy's on Broadway is best. Got my 200 words now. Happy trails

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your feedback.

"Low expectations? Stay here!"

2
J0hnnyA, Zipolite, Mexico 29/07/2021

This place used to be great! Not anymore... no shuttle to and from the airport so you must spend anywhere from $20 to $40 for a ride each way after you park your car here. No more breakfast or cafe on site.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your feedback, we are working quickly as possible to get things back to normal.

"Convenient and Friendly Hotel"

5
CameronM843, Eureka, California 28/07/2021

Clean and safe hotel. We are on vacation in Hawaii and our vehicle is in long term parking at the hotel. We were there for one night to fly out early the next day to SFO. The check-in was quick, hotel staff was friendly, and arranging transportation with a big family to the airport was also handled easily by the Hotel. Clean Room, small bathroom, but not a lot of noise, besides a train that goes by in the daytime every 10 minutes, but isn't annoying loud. We were satisfied with the grounds, and most other guests were Families, and contractors working in the area. It met our expectations.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your feedback.

"Airport shuttle not operating"

2
dkpac2021, Richmond, California 28/07/2021

Be sure to inquire as to whether the free shuttle to the airport is working if you're staying for the park, stay, and fly package. Despite the website and app advertising the shuttle and a man at the location a week prior to my reservation not disclosing to me that the shuttle was not working, I found out upon check in that I would need to fork out an additional $50 for an Uber and a taxi to get me to and from the airport.

"A superior stay just minutes from the airport"

5
User 26/07/2021

Our family arrived at the hotel about two hours ahead of check in. The front desk was extremely accommodating and the hotel was very comfortable. The beds and pillows allow for a perfect night's sleep. If you want to sit outside, El Rancho Inn offers a beautiful setting surrounded with large palm trees. This hotel is worth your stay as it is completely charming. There are many restaurants that offer wide varieties of food choices. We wouldn't stay anywhere else following arrival or the night prior to departure. Thank you for such a wonderful hotel experience!

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"BW Milbrae"

5
Terrence B, Farmington 12/07/2021

Nice hotel and good price. Too bad restaurant was not open. Do not stay in back near railroad tracks. Pool and hot tub were nice. Internet worked ok. Hotel staff was very friendly and helpful. Although they did not offer breakfast they offered morning grab bags with snacks.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your review.

"Well Appointed, Clean (if dated) Airport Motel"

4
jackosan, Philadelphia, Pennsylvania 08/07/2021

This is exactly what an airport motel should be. Comfortable, clean, spacious, and, most importantly, close by the airport. Granted, it is an elderly motel, and likely to be redeveloped soon, but for now, it offers more than fair value. Free parking, firm mattresses, and in-room coffee. One drawback is that it's advertised free breakfast and airport shuttle remain in pandemic lock-down. You don't come here for the shuttle, but the "grab and go" breakfast offering is pathetic, which is the only reason I didn't give it a higher rating. I would gladly stay here again, especially if I had a rental car to return at SFO.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your review.

"Nice hotel for a basic stay"

4
Jarko2015, Amsterdam, The Netherlands 27/06/2021

Like almost every other hotel, the El Rancho is taking advantage of the COVID crisis to reduce all of it's services, without reducing the rates. Even with the lack of facilities and service currently being offered (as of June 2021) it's still a comfortable place to stay, relatively close to SFO airport. The hotel currently has no shuttle to SFO running, so you will need to take Uber or a taxi, as there is no other direct transportation link if you don't drive. There is ample parking on site if you do have a vehicle. The hotel is spread over a very, very wide area. Next door is a sister property, the 'suites', but the Inn itself is very large, although limited to just two storeys. It was actually 1/4 mile from the lobby to my room to walk. With one spectacular exception, the staff are very friendly and helpful and are really nice to deal with. One of them lets the side down on such an appalling level that you wonder if she's actually for real. Why anyone who clearly hates her job, hates speaking or dealing with guests or does all of her tasks with such contempt is even working in a hotel, you do have to wonder. Her comic value is wonderful. I hope everyone gets to encounter her staggering rudeness. It's a joy to behold. Rooms are small, but quaint. Tidy and clean, they are not exactly modern. Think rustic. Pine furniture that's seen better days and a little bit cramped. There's one easy chair in plaid upholstery, a work desk and some drawers, but not much room for anything else. There is a fridge located in the bathroom, but no microwave and nor are any available. Contrary to what the website states. There's a big flat screen TV and a surprising amount of closet space. The power sockets are limited and quite temperamental. All rooms a non smoking, but that may cause an issue in itself if your neighbors are smokers. Both of mine were and both of mine spent hours sitting outside my door/room smoking and indeed arguing. There is no house keeping at all. None. Since on check in there's enough soap, shampoo, tea and coffee, and cups for one person for one night, you'll need to go in search of the maid cart to get more supplies. You'll also only have one days worth of towels. If you need clean towels, they'll deliver them to your door, as they will with clean bedding. You have to make the bed up yourself if you ask for clean linens. Another solution if you have a long stay is to move rooms, but that's hardly convenient. The bathroom is split between a shower/toilet room and the vanity/sink in an alcove of the bedroom. Hot water pressure is good and the plungers work, but the shower curtain is hysterical. It's mesh!!!! Guess what happens? The water pours through the mesh curtain and floods the floor. What genius thought of a mesh shower curtain? Breakfast is supposed to be included in the rate, but they've closed the restaurant, so all you can get is a 'grab n go' bag each morning. Even the staff tell you not to bother with it. They're right. A soft, bruised apple, a granola bar, a small bottle of water and an everlasting pastry. That's it. The pictures of the fresh bananas on display in reception are just that: pictures. You'll never get one. The pool is also closed, but the patio is open for sitting close by. It's a shame, because the restaurant breakfast normally on offer sounds quite good. WIFI is the biggest let down of all. It's terrible. It's slow in the mornings and you will continually have to keep logging in over and over, but in the afternoon and evening, forget it. It doesn't work. I assume that's because there are too many people using it. One of the worst 'free' WIFI connections I've encountered in a long time. There's no indication as to when all the COVID cuts to service are going to be restored, despite all CA restrictions having been lifted a few weeks ago. Thus you really won't be getting value for money. It's a quaint hotel, with generally nice staff and you can easily access Burlingame and San Francisco, with Millbrae itself offering a lot of dining options.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you feedback.

"Would Recommend"

4
User 10/06/2021

INDOOR REGISTRATION! Why is that important? Well we just got back from vacation where we stayed at 5 different motels, hotels, Inns. 3 had indoor registration and were great places to stay. The 2 that had a small dirty window on the outside, should have been a warning,and bespoke volumes of the condition inside! Anyway, ..getting back to El Rancho, it is pretty, convenient, safe, helpful, and even kept my camera charger safe, (left in my room) till I was able to retrieve it on the way back. Had 'ToGo'breakfast bags, due to Covid. And overall was a great place to stay! I would have said wonderful, except that our welcome there on the 1st night was not the least bit welcoming! The night clerk, a heavy set woman whose name we did not get, was not the least bit personable or friendly and was rude to my husband, when he offered to go out and get the lic.# on our rental car, which we had not memorized. My husband & I looked at each other and wondered if we had made a mistake in booking there. When I made the reservation there, I mentioned we were getting in very late, bc our plane didn't land till 11pm, and we had to pick up our luggage and then pick up our rental car, then drive there. It was 1 am when we got there. After a whole day of traveling . 2 plane changes, no lunch and supper, the baggage claim, and car pick up, we were hoping for a friendly smile. Instead we were met with empty room and a bored woman. I don't know what her problem was (valid or invalid), but she needn't take it out on her guests!

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
thank you

"Great location near shops, clean,steps from SFO,safe"

5
chr0429, Chicago, Illinois 04/06/2021

Hidden gem where the astronaut movie The Right Stuff was filmed in the bar area. Only grab and go breakfast but it was not avoidable during COVID. Clean.Peeking in the breakfast area the menu looked wonderful. Be sure to talk to Vicki who is a wealth of historical info. That made the trip for me! She really cares and is interested in sharing her knowledge. They also have a service to leave your car and fly to another place. 18.00 taxi to airport. 8 blocks to BART train. Will return if the city wins the fight to preserve this landmark!!

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"California Dreaming"

5
pcblagg, Altamonte Springs, Florida 03/06/2021

Vicki and her manager, Rogers, made me a dream of a park and fly deal. My wife and I stay at El Rancho exclusively when we travel to SFO. We have always been satisfied with all aspects of this beautiful property, but this experience has been a dream come true. Vicki and Rogers represent the best of Best Western.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your comments and review.

"El Rancho"

3
216lesliep, Oakdale, California 27/05/2021

We have stayed at El Rancho Park N fly for over 30 years. It is like home for us, however due to Covid, the Restaurant is closed and shuttle service has stopped. It will be back at a top rating when they are back to normal.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your comments, we hope the Terrace Cafe will open soon.

"Great bed"

4
Blakdogz, Lexington, Kentucky 22/05/2021

Not as near to airport as it was advertised. Is about 3 miles and $52 cab ride. Great bed and older hotel, but well maintained. We would stay again. lots of food nearby. McDonald's was the worst in 49 states.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your comments.

"***READ FIRST BEFORE BOOKING. HEALTH RISKS***"

1
User 10/05/2021

Review ****PLEASE READ**** On the day of May 1st, my family and I arrived at El Rancho Inn hotel with reservations. The desk clerk did not inform us of COVID-19 restrictions including changing the rooms every 3 days, Wi-Fi limitations, availability of breakfast through out stay until May 8th, 2021 the day we were checking out. We were informed at time of check out. Even though we booked our rooms in advance and received confirmation, there has been a lack in hospitality along with customer service. Throughout our stay, we've experience a discomfort as a whole. For example, my family and I worked remotely with difficulty and had to communicate with hotel's technical support which provided no assistance. Due to lack of technical assistance, I was forced to come up with my own accommodations. Also one of my family member developed psoriasis from a uncleaned sheet and also killed 2 spiders on the bed. DISGUSTING! At time of check out, I was informed by desk clerk regarding our stay. When informing lack of hospitality, the desk clerk informed us that due to COVID-19 restrictions, housekeeping and cleaning staff do not to clean the rooms however, the rooms are changed every three days. As if the disappointment in our accommodations were not enough, imagine my family and I in disgust during lack of health regulations during pandemic. Which also violated the health protocols for COVID. Nobody called or checked in. We attempted to call during our stay and phones were not picked up. After emailing the management, they did not seem to care about our experience and try to good in trying to keep their customers happy. When asked for type of compensation we were declined. Never got a follow up. Roger is one of the worst management for a hotel and should be fired. See attached image of the email. STAY AWAY FROM EL RANCHO INN. It's no where close to a best western, rather worst best. Would you stay at a place after an email like that?

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Dear Mr. Akiani, Thank you for your email concerning your stay, the pandemic has made it necessary for all businesses to implement changes in the way they operate, the El Rancho Inn is no exception. To ensure all guests are informed of the procedures used during the past year, we have included alone with the map of the property a detailed (Peace of Mind Promise) flyer. If there was an issue with your stay prior to you checking out, we would have been open to some sort of compensation, since you waited until after the checkout and never brought to my staff's attention or even me until now, compensation of a discount is not warranted. Again' thank you for your letter I will follow=up with my staff on our Covid procedures, to ensure we do a better job in the future.

"Memorable!!! "

1
montrealnonna, Montreal, Canada 29/04/2021

We were there November 2019. We stayed a few nights as we were winding down from an amazing vacation before heading home. I say “memorable” because this is hands down the worst place we ever stayed at! We arrived late and were given a room all the way at the back, literally feet away from the railway track. The train siren blasted all night. Our room extremely smelly cover up perfume detergent smell and very dated. The small fridge all rusty. I am surprised this place is still allowed to be open!!! Breakfast was white cardboard junk food aside from a banana. I rarely write reviews... it had to be that bad. Shameful & not worthy of being a Best Western.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
I sincerely apologize for the experience you mentioned, our aim is to provide a safe and clean place to stay prior to our guests departing the property, it is difficult to respond, or resolve any issue that when reviews or comments are made without dates and names. Please free to contact me directly so I may personally handle your concerns.

"Nice Option Near Eateries and Airport"

4
TravelswithDogsNM, Marquette, Michigan 14/04/2021

Clean, comfy, spacious one bedroom king suite that opened to parking lot. Fantastic shower. Quiet location but walls a bit thin--could hear others' music and talking early in the evening. Adequate parking. Walkable to eating & shopping options nearby. Quiet frig and older microwave. Nice sofa and love seat, 2 TVs, comfy bed, dining table with 4 chairs. Much storage and dresser space. Could easily stay there longer. Updated carpet. Restaurant was not open. BTW, a taxi to the airport will cost you $20.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Great Value!"

5
Lisa S, Seattle, Washington 04/04/2021

My daughter had an early flight so we opted to stay here the night before. Friendly staff, rooms were clean and free parking. A terrific option if you are on a budget. There is no shuttle service during Covid so bake that into your plans.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your review.

"A week near ourkids and the airport"

5
User 02/04/2021

We stayed at the El Rancho Inn for six nights for a visit to our kids in San Francisco. We had stayed there before on previous trips and were concerned about travelling during the Covid Virus situation. The hotel handled all phases of our stay professionaly and courteously. Anything that we needed at any time was arranged or delivered in very fast order. The staff was very helpful and made our stay very comfortable.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your comments.

"Minutes From Airport"

4
User 24/03/2021

I had very low expectations of this hotel due to it being a low price, but was very impressed with it. Room was huge with a walled off bedroom. Room was clean. Bed was comfortable. Hotel was right next to the airport. I would stay again if I was flying out of SFO.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your comments.

"Cheap"

2
User 02/03/2021

The only perk was parking included. No on-site restaurant or microwave. No housekeeping. One set of towels...you ha e to request and give the dirty ones. Inconvenient. It seems a lot of "residents" on site too.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your review, since the pandemic the ownership decided the best course of action is to limit, guest and staff exposure to Covid-19. These measures we have placed are for the protection of all who live and work at the El Racho Inn. Again, thank you for your comments, as time goes on we will reevaluate our procedures to fit the situation as dictated by the County of San Mateo, and the State of California.

"Not friendly"

1
User 30/01/2021

We checked in at the lobby and we asked for help since we have a lot of luggage and the supervisor asked this guy Umar to help us but he said NO straight , i feel sorry to the supervisor since her staff is not professional and doesnt know what customer service is.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
I sincerely apologize for the experience, can you please contact me directly at the hotel at 650-588-8500.

"Clean and moderate"

5
User 30/11/2020

The location is great. Plenty of things around. Being close to the airport has its noise downside but it's bearable. Plenty of parking and no intrusions from staff. Very clean and at a decent price. Overall a good choice if you don't want to spend a lot of money to be close to San Francisco.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your review.

"Quick Overnight Stay"

3
RxDive, Seminole, Florida 27/10/2020

I have stayed at this hotel in the past. Very close to SFO and under $100 per night. This stay, things seem to have gone downhill somewhat. No airport shuttle at 10pm Monday night. Had to Uber to property. Loud activity in parking lot until very late. Carpet in room stained with odd smell. Very loud a/c cycling on and off all night. With all the hotel choices very nearby, this hotel needs up raise their standards to compete. I will stay elsewhere in the future.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
I sincerely apologize for the concerns you have expressed, would you please contact the hotel directly sop me may discuss your areas of concern.

"Great motel for business and travel"

5
ingodsplan, Hughson, California 03/09/2020

This is a great motel for business and travel Everyone in the front office was helpful and accommodating The rooms were clean and comfortable Definitely will stay for any future business Great for travel, as close to San Francisco International airport. Easy in and out of airport

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your review.

"Okay, better options nearby"

3
User 07/08/2020

This hotel was less than 10 minutes from SFO and 3 blocks or so from Caltrain. While not in a bad neighborhood, there were a lot of "comings and goings" in our initial neighboring room. The ground level room had parking spaces facing them so headlights would blare through the closed shutters. Neighboring room was loud and chaotic, so we asked to be moved. This was done without issue, however then I was charged extra. Front desk refunded it (the system charged me for a "room upgrade") Two days later, I was reviewing my bank account and noticed more charges-turns out I was refunded too much then charged again. I would have liked to be notified of the error since I was already suspicious of additional charges. Overall, the room was nice for what we needed-sleep. Was very motel-y and parking lot was loud. Also second room's tv looked like a baseball was thrown in it (completely shattered). Staff was friendly, however kept insisting I booked the room through a 3rd party site...No, I used my best western rewards account, but thanks for assuming? Probably will just stay in a hotel with interior hallways next time.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you

"Safe stay during pandemic"

5
Debbie M, Minneapolis, Minnesota 28/07/2020

Was quite skeptical planning this trip in the midst of a pandemic and rising numbers in CA. Called around a few places and finally found solace with this location. Primarily for three reasons - 1. All rooms are quarantined 5d before check-in. They have 800+ rooms and manage the rotation really well. 2. All rooms have external entrance. So you are not really breathing in any stale lobby air. 3. Its not very far from the outdoor attractions in SFO. The rooms are pretty big - with the additional bed in kind of an adjacent room. Excellent value for money. Its very close to the main road, yet not noisy at all.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your comments

"Good stay, average quality"

3
maxfi3ld, Westlake Village, California 25/07/2020

Only paid $75 so it met my expectations. It is a signature Best Western so maybe I was expecting more. Building is old and dated looking. Nothing exceptional or fancy. During covid expect pools/fitness/breakfast to be closed, but that's everywhere. They did give us a breakfast bag to go. Bad is no microwave in room.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you

"Expected thorough cleaning during COVID-19 "

2
travelingchristina89, Beaumont, California 09/07/2020

The room was big and property clean. I was however skeptical on the cleaning of the room only because the writing pad was left from the previous guest and not switched out. Especially with covid-19 going on I pay even more attention to cleanliness. I known it wasnt thrown out because i could literally see the writing left like when you write to hard so that shows me that some things were missed. Luckily I did bring my own disinfecting spray and wipes.

Rogers Macon, Guest Services / Front Office at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
I will relay your input to the Housekeeping Manager, anonymous issues don't the staff in resolving your concerns. It is helpful to know the date, room number to properly address any concerns a guest has with our hotel.

"Big disappointment!"

1
UR40Rush, UR40Rush 02/07/2020

Read the reviews on this property. It was huge disappointment! Stayed 2 nights end of June. Requested 2 queens suite but was placed in 1 king bed suite with old furnishings and stained carpets. After several minutes of rectifying the situation with front desktop. We were placed in old 2 queens suite with backed up sinks in bathroom and kitchen area. Bathroom sink was backed up with gunk and hairs. We immediately informed the front desk. The next morning we reminded them again of the problem and was assured it will be taken care of. We left the hotel at 10:00 am and returned to our room at 8:30pm, only to find the rooms has not been clean or clean towels. The sinks was till backed up! We were told the rooms will only be clean after we checked out and cleans towels will only be provided upon request! I would recommend to rethink about booking this property. A disgusting and horrible experience!

RogersM52, Front Office Manager at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I sincerely apologize concerning the items you listed, the hotel has been instructed by the County of San Mateo to close all in-house food service minimize staff contact with the in-house guest by not providing same-day housekeeping services. This being a situation no one has seen in one hundred years, we had to adjust our means of providing service with the mandates from our local city and county health services. The protection of guests and staff must take priority over some amenities. We did compensate you for the inconvenience of the items listed in your review.

"What a wonderful find!"

5
yogaperson, Palo Alto, California 20/06/2020

I came to town a day early and wanted to stay by san Fran airport waiting for family to arrive next day. I just wanted comfort, close to airport, pleasant environment. I got all the above at a reasonable price as well. Very nice Spanish Mission architecture and beautiful room with very nice decor, comfy bed, plantation shutters. I could not be happier except the Veranda Bar is closed during pandemic so no breakfast. Darn. Next tune. I would certainly stay again. Just minutes from airport-very convenient

RogersM52, Front Office Manager at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your response.

"Oasis near SFO!"

5
User 27/03/2020

It is hard to believe that you can find such a peaceful and relaxing place to stay just 5 minutes from SFO, but El Rancho is just that! Clean, comfortable, relaxing, great breakfast and warm welcoming staff, this oasis in the city is hard to beat!

RogersM52, Front Office Manager at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you for your review.

"SFO Hotel"

4
LC268, Tiburon, California 21/03/2020

This hotel has been consistent over the years, comfortable, clean, competent office staff and maintenance. Lost phone charger once and they found it and sent it to me. The dining in the cocktail lounge works for me too. Their 24 hour airport shuttle to SFO is very reliable with competent drivers.

RogersM52, Front Office Manager at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Very clean and great value"

5
Ashley T, Van Alstyne, Texas 17/03/2020

Room was very clean and a great value for San Francisco. Stranded due in SF due to Corona Virus. Staff were very accommodating. Several places to eat in walking distance at affordable costs...McDonald's, A&W, KFC, as well as A Safe Way.

RogersM52, Front Office Manager at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"A Delightful Find!"

5
User 14/03/2020

If you are a light sleeper you might be bothered by the noise coming from the nearby highway and railway tracks. But, this could be true to several other hotels in the area as well. If you can put this out of the equation, you may find the Best Western El Rancho Inn to be a delightful hotel. To me, it was very appealing. Let me start from pre arrival. The week I was visiting San Francisco hotel rates were sky high. Amanda at Best Western Central Reservations worked patiently to find a good flash-sale rate for me. It was not cheap but relatively good value. The next day, I called the property and Leslie was equally courteous and helpful in assigning the room type I requested. Both are praiseworthy customer service professionals. I hope the hotel will recognize their diligence. El Rancho Inn is built in a ground plus one motel style but has a high end colonial touch. It immediately gives you a homey and resort feel at the same time. If you are driving, you will find adequate parking. If you are not, the hotel has shuttle service to/from the airport every half hour. I used it several times and found it convenient. It stopped at a hotel or two on the way. The trip took about 20 minutes. The queen room assigned to me was on the second floor. The hotel has no elevator. I was aware of this in advance. It didn't matter any way as I didn't have a heavy bag. The room is spacious with areas to relax and work. It has a fridge and coffee making facilities. The closet space is adequate. Some of the TV stations were not tuning clearly. The bathroom was well appointed but could feel cold if the window is opened. Front desk staff were pleasant and check in and check out were done promptly and courteously. Upon arrival, I was recognized as a Gold Member and given a welcome bag containing bottled water and snacks. The hotel provided excellent complimentary breakfast. I have reviewed the Terrace Café separately. This may not be a perfect hotel but I found a lot to like about it. To me, the sum was greater than the parts and I can't avoid giving five stars to El Rancho Inn.

RogersM52, Front Office Manager at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Excellent Customer Service"

5
User 11/03/2020

The sales manager, Vickie Herriott, was a pleasure to work with. She was in constant contact with me to ensure our large group was well taken care of. We had 91 high school students and staff stay at BW El Rancho Inn and they were able to accommodate all students with their chaperones in near by rooms and they were able to feed our large group of hungry teens. The whole staff did an excellent job!

RogersM52, Front Office Manager at SFO Airport Hotel, El Rancho Inn Signature Collection, responded to this review
Thank you

"Safe, clean and friendly"

4
User 04/03/2020

I stayed here for my first visit to San Francisco. I found the free shuttle a bit difficult to use at first as there are 2 which go to different Best Western hotels so make sure you get on the one labelled Millbrae. They are less frequent and you need to use the courtesy phones in shuttle shelters outside the terminal doors to let them know you are waiting, arriving half hourly. The hotel does have a ranch feel to the layout. The rooms are a good size, clean with usual amenities. The terrace cafe bar is very welcoming with a small bar menu and slightly larger cafe menu. The food was good and reasonably priced. Overall the hotel is a bit out from the city centre. I used the shuttle bus to go to the airport and then the BART train to get in and out, not difficult. A great stay.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Californian Road Trip; Arrival"

4
clairek264, Hove, United Kingdom 25/02/2020

What you need, having had an eleven hour flight & two hours in immigration, is somewhere easy to find & close to the airport. And El Rancho is. Plenty of places to park, a simple but perfect room & a really comfy bed; a lovely bar with a fabulous barman & great food & a buffet style breakfast which hit the spot, made our first night in San Francisco, just glorious.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Excellent trip because of El Rancho In"

5
kellykestner, Porterville, California 25/02/2020

The staff is Amazing, the breakfast is wonderful, we had a nice dinner at the restaurant, the food was very good. Rooms are exceptional. I stay here when I take my son to UCSF medical center. They make a not so nice trip good!

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Slam Dunk"

5
tommward, Santa Cruz, California 20/02/2020

Like your on vacation even while traveling for business. A Must stay while traveling to the Bay Area, in the heart of Silicon Valley. Keep doing your thing Best Western, serving up the most comprehensive stay in the Bay!

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"We stay here often and highly recommend it!"

5
Mary V, McKinleyville, California 14/02/2020

If you're flying in or out of San Francisco and need a place to stay near the airport, this hotel offers shuttle service, as well as a parking option for your car while you're away. We have stayed here many times and love the beds, cleanliness of the rooms, kind staff, and accessibility to stores and restaurants in the area. For example, when we were picked up from the airport this last trip, we were driven to the hotel straight to our room, handed our keys - to the room and to our car (it had been moved from the long term lot to the space in front of our room) and didn't have to check in again. I call that great service! We stay here every time we fly out of SF - highly recommended.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Great for Park n Fly"

4
Margarita878, Windsor, CA 11/02/2020

We stay at the El Rancho every time we have an early morning flight and we need to leave a car parked. The hotel is very well organized; the shuttle is on time to the minute; breakfast is good. The only negative: sometimes we have to wait a long time for the shuttle back to El Rancho.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"MEMORABLE...Blaring train, no tv and a strong perfume cover up smell !!!"

1
montrealnonna, Montreal, Canada 11/02/2020

November 12 - 15th 2019. I don't normally write reviews unless something is exceptionally great or incredibly bad. We returned home to a heavy work load but promised myself that I would follow through with my complaint because our stay was that BAD!! We booked our room online directly through Best Western, on October 20th, well in advance of our stay. Our flight had arrived in the later evening around 10 pm. Upon arriving at BW elRancho in San Francisco, we were assigned a room toward the very back end of the building. We walked through the dark parking lot to the very back by the exterior access only. Before we even put our card in the door, we were immediately greeted by the blaring horn of a train. OK we thought, maybe this train passes only once a night? Maybe, a few times per day?? Upon opening the door to our room, there was an overwhelmingly strong smell of heavily scented cleaner / air freshener, which NEVER dissipated even after our being there 3 nights!!! So I had 3 days of intense headaches, which I never suffer from because of the heavy intoxicating smell. On day 2 we went to the front desk to explain about the train ( which BTW passes CONSTANTLY... throughout the day & night is is clearly heard in our room... & the strong cover up smell). At that point I just wanted another room for my 2nd & 3rd night. We had not unpacked because the smell was so bad, we wanted out! We were in such disbelief, my husband google mapped the train track which we could easily see from our door & clearly hear in our room. Google map showed the train to be 50 feet away from our room!!! On our second day, after going to front desk, without any assistance offered, we returned to our room & turned on the TV. Not surprising.... Every channel had a very blurred image with snow. When we tried to still look at the show that we wanted to see... after about 15 minutes, the TV shut off on its own!!!! After my complaint to bestwestern, by phone on November 13th, I was told that the manager would contact me. I never saw or heard from him at all during our stay. I received a very generic, sorry... non impressive email, apparently from him on November 18th, after we had gone. The BW elRancho's accommodation is much more like a cheap motel. Furnishings are very outdated, TV non functional, the heavy cover up smell is of sleazy motels of years gone by, the desperation of having guests sleep right by the railway track & a breakfast that's ALL processed ( except for the bananas). *** BW ElRancho (room 720) sights, smells & sounds & no TV. We booked directly through Best Western & WAY OVERPAID. $ 605.91 /3nights = 201.97 per pm in USD funds for this terrible accomodation. We called Bestwestern after our first day when we saw that management was indifferent. We have a file number & followed up with 2 emails to best western customer relations & customer service, no acknowlegemnt or response from Best Western to this date, we are now in February.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your review and comments, I sincerely apologize I was unable to personally speak to you personally; I actually called, unfortunately, your phone would not permit me to leave a voice-mail. The only other option was to send an email which I did since I received no reply the file was closed by Best Western Customer Care I felt the filed was closed.

"Adequate for a quick one-night stay near SFO but terrible breakfast"

3
greenflubber, Hong Kong, China 10/02/2020

I stayed one night at the El Rancho Inn as I had an early morning flight from SFO. Check-in was great and the staff was friendly. There was hot water for tea and coffee at the lobby which you can help yourself to. I also like that there was a basket of fruits at the lobby for guests. My room was next to the rubbish dump area so you will naturally hold your breath when you walk past it. Luckily my room did not smell of the rubbish but as another reviewed mentioned below, the fragrance in the room is strong. It did not bother me as much as it bothered her but I can imagine how awful it can be if you are sensitive to frangrance or chemicals. This may be a dealbreaker for those with sensitive noses. The room is spacious and definitely adequate for a one-night stay. However the shower area was not well-maintained - there was no light in the shower so I had to rely on the ambeince light in the bathroom (the shower had a frosted glass door), and the shower tub did not drain well so I was soon stepping in about an inch of water :( Breakfast was the worst part of my stay. I went to the restaurant at 8am and there were a number of guests but not too crowded so I could find a table easily. However the buffet style breakfast was awful - the scrambled eggs looked like it had been sitting there for hours, the sausages and patties looked stale and unappetizing, the yogurt all had sugar in them (why was there no plain yogurt?)... so unless you are used to eating toast and cereal and stale eggs and sausages, you would not like the breakfast here. I tried some of the eggs and had to throw the rest out, and walked across the road to the nearby Trader Joe's to get a fresher breakfast. There were also plenty of Starbucks and diners around - the Milbrae Pancake Houes was also right across the road, so you have plenty of other options! You just have to pay for them. Check-out was easy; the airport shuttle came up to my door and the friendly driver helped me with my bags. The shuttle takes about 30 minutes to get to / from SFO airport.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Best Location and Terrific Shuttle to the Airport!"

5
Garvp175, Bethesda, Maryland 09/02/2020

We stay here whenever we are flying out of SFO. So convenient. Terrific shuttle service all day and night long. Although an older property, it is well maintained. Good incentive promotions too. The staff works hard to ensure a pleasant stay.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Convenient, Clean, Safe and Lovely Staff!"

5
User 04/02/2020

The staff is incredibly friendly and accommodating. A great place for the family or for a business group, we had a group of 24. Airport shuttles, access to BART and CalTrans (public transportation), nearby shops and good food.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Excellent Customer Service - highly recommend"

5
User 04/02/2020

My experience at this hotel as been nothing less than excellent. The person I spoke to for my first reservation could not be more helpful and accommodating. It was actually because of my experience with Melissa, I chose this hotel. The entire staff was outstanding! The room was clean and comfortable. I would definitely stay here again. The free breakfast was also pretty good.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Felt like a resort!"

5
Tami S, Skagway, Alaska 30/01/2020

Every time I think I've stayed at a unique Best Western property, I stay at one that seems to have them beat. This place was sprawling like a resort. It was nice that the airport shuttle picked you up right at your room. Restaurant on site offered complimentary breakfast with hot and cold options. There was also a bar and dining room for dinner. Clean and comfortable rooms. Lovely property and conveniently located to airport and San Francisco.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your review.

"Convenient and spotlessly clean"

5
LAX2PDX, Portland, Oregon 28/01/2020

This hotel is a well-maintained neighborhood jewel. I loved the vintage inspired bathroom tile and the air travel pictures honoring its history. Our suite was nicely equipped with dining table, plates, glasses and eating utensils so we could relax and eat in if we wanted. There is also a cafe on site which is convenient. The beds and furnishings were comfortable and in good condition. Would I stay here in a return visit? Absolutely!

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Stayed 4 nights"

4
Edrick0330, Covington, Georgia 26/01/2020

Very close to the airport. Hot breakfast daily with eggs, meats, fruits, juices, assorted bread etc. Rooms were clean, beds were comfortable and the hot tub was warm. First time visit to the area and I would stay here again. Plenty of places to eat close by. Shopping is in the area. The train station into town is close. Shower had plenty of hot water. Not really any downsides except we did not have a microwave in our room. There is plane noise near by but it is not to bad and a train horn that goes by every so often.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thian you for your feedback.

"We love The Ranch and it's vibe!"

5
healthygirl84, Soulsbyville, California 23/01/2020

Amazing we always come to the Ranch for our fun dates to the Bay Area. Clean rooms, awsome customer service here and great restaurant! Love the huge full breakfast too! Great rates also, keeps us coming back over and over.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your comments.

"Not for Park/Sleep/Fly"

3
jltownsend, Eureka, California 10/01/2020

This hotel has long been a favorite of Northern California travelers for a park/sleep/fly package. They have now priced themselves out of reach. They have shortened the parking days and raised the hotel rate ($330 for a 10 day trip). It is much cheaper to stay at another 3 star hotel and then find a cheap parking option ( all with free airport transportation). Total cost: Hotel $129 and parking $94.50. Savings over $100. I had been staying there for over 30 years. Bummer!

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Our go-to place for SFO"

5
thomturner3636, Redding, California 07/01/2020

When flying overseas from SFO, we always stay here. Prices are great, rooms clean, and the people are very friendly. The shuttle starts very early, and they have a nice little restaurant on sits. We love this place!

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"A nice place to stay"

5
David1224, Kent 07/01/2020

We stayed here twice in December - first time for two days and the second time for four days. We found the staff to be so helpful and friendly - they couldn't do enough for us. Jessa, Jwobert, Angie & Roy were particularly helpful but all the staff were great. Rooms were clean and very well equipped, breakfast was high quality with lots of choice, plenty of free parking and a very nice reception area. Close to the airport with a bus service if needed. Overall we enjoyed our stay and would certainly stay again.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Good Value"

5
Rich W, North Kingstown, Rhode Island 01/01/2020

We were supposed to get into SFO at 1:30 am. But due to maintenance issues, we didn't get in until 2 am. SFO took 40 from landing to get the first bag to the carousel. So we didn't get to this motel until 3:15. Not a fancy place, but we wanted something close to the airport to grab some quick shut eye. Free shuttle was nice. Last time, we rented a car then drove to the motel. This time, we used the shuttle to get to the motel then again to go back and rent that car after our stay to get down to Palo Alto. Complementary breakfast was a hearty “worker's” breakfast - scrambled eggs, potatoes, bacon, sausage, waffles, oatmeal, fruits and pastries.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Great overnight option"

4
User 28/12/2019

El Rancho is in a good location close to the airport and within walking distance of restaurants and the Millbrae BART station. Clean, quiet, ok breakfast, good shuttle service to and from airport. If you want to go into San Francisco you can take the BART from the Millbrae station for half the price of BART from the airport station.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"dirty carpet"

2
doggonRedding, redding 27/12/2019

The carpet was dirty (I wore socks the whole time and looked at the bottom of them and they were dirty !) It had a nasty smell and the room needed a good cleaning, corners of bathroom and the whole area.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
I sincerely apologize for the condition of the carpet; thank you for letting us know.

"Very convenient"

4
Rutsro, Modesto, California 16/12/2019

We always stay at El Rancho when we fly from SFO. Convenient, friendly. The restaurant and bar are enjoyable. They have specials every night. Leave your vehicle and then take the shuttle back from the airport when you return.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Just a Park and Fly motel"

2
wil r, Tacoma, Washington 11/12/2019

Front desk is disorganized. Staff lacks sense of hospitality or warmth. Even simple requests create turmoil. The shuttle service is OK for SFO travelers, but inflexible for visitors. For example, the Millbrae BART station is right on the way to the airport, but the shuttle will not either let guests off, nor pickup at Millbrae BART. If you aren't parking your vehicle here for an airline trip, this place is no bargain.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your comments, I sincerely apologize we are unable to provide transportation to and from Bart, the timing for SFO and the hotels we serve to allow little time for detours. Please feel free to contact me directly at the hotel if you wish to discuss your concerns. Rogers Macon CFDS 650-588-5800 ext. 7452

"Easy access to San Francisco Airport"

5
Ocean50Napa, Napa, California 09/12/2019

This Best Western has a great park and fly program. We were welcomed at sign in and told we were valued as a Best Western rewards member and received a gift bag with waters and snacks. It was very easy to fill out park and fly paperwork. The rooms were very comfortable, clean, and quiet. We appreciated the on site restaurant for easy dining. The shuttle to airport runs often and the driver was polite, friendly and clean. We only waited a short time for our return pickup after we had called after our delayed flight at almost 1 am. Our car was parked at our new room when we returned for easy departure in the morning. So convenient!

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Your business is very important to us and we value your comments. By telling others about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 650-588-8500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Layover Comfort that doesn't drain your wallet"

4
User 08/12/2019

For a quick overnight layover, El Rancho Inn has just the right amount of comfort at the right price. My wife, 6-month baby daughter and I spent two nights here as we were on the way to Europe. The beds and bathroom are clean, the heater is functioning perfectly and there's a free shuttle to the airport from the Inn's nearby Millbrae location. The staff is extremely helpful and they even helped us set up our baby's crib. There's a daily basic breakfast buffet and there's a nearby Trader Joe's where you can literally go to town shopping on snacks and groceries filling up your check-in baggage. At the price class of this Best Western property, there's of course a few things that they could upgrade. The furniture and TV are a little outdated and you need to carry cash to use any of the vending machines. That's just small stuff though that's not that important for a short stay. If you're looking for price, comfort and proximity to SFO, consider this place as an option.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for review regarding your recent stay at our property. Your business is very important to us and we value your comments. By telling others about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6505888500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"The front desk staff was great and rooms were clean"

5
makingsusage, Lima, Peru 06/12/2019

The front desk staff were absolutely great! Kaitlyn at check in was helpful and very efficient. The bed was the most comfortable one I have ever slept in and the room was very clean! Rosa did a great job

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for review regarding your recent stay at our property. Your business is very important to us and we value your comments. By telling others about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6505888500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Comfortable, Convenient Getaway Gateway"

5
CJ N, Petaluma, California 06/12/2019

The man at front desk when we checked in made us feel welcome and appreciated as BW Rewards Members. He explained the hours and location of the breakfast service, and drew on the map to show us how to find our room. Later I asked for some plastic cups and he sent housekeeping to deliver those to us in less that 5 minutes. As a Rewards member we received a welcome bag with waters and pretzels. Room was clean and well-prepared and I appreciate that there was a refrigerator. Shower pressure was great. The heater was quick and efficient. Overall it was a pleasant, romantic getaway and I liked the vintage travel posters for LA, San Francisco and Hawaii. We actually were staying locally to dine out at Bertolucci's and then go to a grandson's first birthday party in Burlingame next day so it allow us to split up the drive from Sonoma County. On our next flying vacation we may try the Park and Fly option. They have a shuttle available by reservation. Call, let them know when you need a pickup and they will pick you up outside your room door. Great during rainy season!

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for review regarding your recent stay at our property. Your business is very important to us and we value your comments. By telling others about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6505888500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Park, Fly return 2019"

5
oconnor84, London, United Kingdom 06/12/2019

Very cosy place! Enjoyed our stay here. Very clean rooms, good services, breakfast included and wifi! Really recommend this place to stay. The shuttle to the airport is a great service and being able to park while away is great.

"a very fine place to stay"

4
Dirk C, brugge 06/12/2019

not too big rooms but ok. very friendly & helpfull staff excellent location : many restaurants around on walking distance (incl. excellent Irisch pub) 15 min. walk to BART. good shuttle service to airport. certainly recommended arriving in S.F.

"Great way to leave your car and a comfortable place to stay!"

5
User 04/12/2019

Great beds! Great place to park car. Shuttle included. Nice staff. Good restaurant too. Always stay here when flying from SFO. Better than other options in the area. I cant think of 2pp more letters to write, so this should hopefully take up the rrest of the room!

RogersM52, Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your comments.

"Great ParkSleepFly for SFO"

4
MeeShellMidwifeRN, Hughson, California 03/12/2019

Our go-to Park/Sleep/Fly for SFO. Always clean, comfortable beds, nice linens, and friendly staff. They make it inexpensive and convenient to leave our car while we travel. The shuttle runs on-time and makes it very easy to get back and forth from airport.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your comments.

"Lovely place with great staff +++"

5
djatap, Gillingham, United Kingdom 03/12/2019

Stayed with my partner in November for 2 nights before going to Sacramento. Jessa and Angie are wonderful. Service with a smile. Felt welcomed. They are very friendly and accommodating. While i was checking in, a customer came in who was late for her shuttle appointment. Jessa and Angie went above and beyond to assist the customer. The check in process was very quick and easy. The room was clean and as advertised. Everything you need are provided in the room. Breakfast is amazing!!! Parking is free. There is a shuttle to the airport. Not sure if this is free as we hired a car. We will stay here again.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your comments.

"Good ParkSleepFly for SFO"

4
juangv2016, Rancho Cordova, California 26/11/2019

We stayed at El Rancho Inn in November 2019. The hotel was built in the 1940s, but is in great condition. The room was small, but was clean & comfortable. It's very close to the airport, about 10 minutes by shuttle, and not too noisy considering the proximity to the airport. Check-in was quick and efficient, and we received clear written instructions on their Park & Fly Program, e.g. parking your vehicle, breakfast, shuttle pickup, etc.They have a decent restaurant, the Terrace Cafe, on site. Our experience with previous stays at ParkSleepFly hotels, is that usually it's not easy finding a good place to have dinner. We had an early flight & did not partake of their breakfast, so I cannot comment on the quality of the breakfast included in the ParkSleepFly package. Apparently, they have repeat customers, as when we returned one of the couples on the shuttle, returning from Japan, stated that they had been staying at this hotel for the past 40 years. Our only complaint is that on our return we waited for the shuttle for about 40 minutes; additionally, we weren't keen on having to leave our car key with the hotel. But, overall, I would say this is a good ParkSleepFly hotel for SFO.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your review and comments

"Second billing of credit card after receiving receipt,condescending manager"

1
THOMAS H, MCKINLEYVILLE 22/11/2019

I will not be staying at this facility. I spoke with manager, Rogers Bacon, he told me the receipt I received was not my final receipt, On my receipt, it appeared that it iwas totaled. The manager proceeded to tell me I took my vacation at the wrong time, as there was a large convention in SF, the rooms were more expensive at this time and the parking charges are always added separately. This was not explained and was not clear on the receipt. My family has stayed at this facility many times over the last 10 years and have been loyal customers . I am very disappointed in the explanations given concerning my bill. I felt my credit card was additionally charged without my authorization. In the future, these charges should be fully explained and the receipt should clearly state the expenses. The current management have devised a scheme to overcharge customers unknowingly.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your Trip Advisor review; I sincerely apologize there was confusion with the explanation of our park and fly package. The park and fly package offered at the El Rancho include eight (8) days parking plus one (1) night's stay which is not noted as a separate charge. After the 8th day a charge of $15.00 per day will appear on your receipt as a separate parking fee. Rates are based upon availability, which could be higher or lower due to the market of available rooms. Again, thank you for your review.

"Visiting Family"

5
Karl L, Santa Barbara, United States 18/11/2019

Everything was great for staying at a hotel. The rooms were large and clean. It was a great place to gather the family together . We will definitely use this hotel the next time we meet in that town. But, it did make us want to stay at other Best Western Hotels.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Where is my Paid-for and Promised parking for six days."

3
Tedbrett, Gilroy 17/11/2019

The booking service that booked the room for me lied and told me I had parking, which I reauested. I requested parking for six days, but the hotel told me I did not have parking. But when I made the hotel reservations with GETAROOM, and I insisted THREE TIMES that I wanted parking, I was assuted I had it. Turns out I only had ONE day of parking--that is the hotel policy. The desk personnel told me they have had trouble with GETAROOM before. My question then is "Why does the hotel continue top use this so-called service?

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Nice and somewhat worn"

3
GlobalPete2010, Wailua, Hawaii 14/11/2019

Late night and early morning arrivals should call from the hotel shuttle courtesy phone for a ride. Access to rooms is outdoors so if it's raining, you'll get wet. Unfortunately, my room was the absolute farthest from the lobby and closest to the train tracks. Buffet breakfast offered minimum selections. (The TV did not work). I fly frequently to SFO but may not stay here again unless the price is much lower than other hotels near the airport

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Billed for room even though we did not stay"

1
cricket735, Eureka, California 14/11/2019

We were not able to stay after getting into sfo.. Hotel would not work with us. I recommend staying elsewhere, The hotel is old and under new management who do not value their employees, This used to be a great place to stay for people flying in and out of sfo. NOT ANYMORE! Will recommend to everyone do not stay here!

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Please feel free to contact me directly with your concerns.

"Excellent staff"

5
linandandy, Chepstow, United Kingdom 04/11/2019

The staff could not have been more helpful, nothing was too much trouble. Room was very clean, bed extremely comfortable the small fridge was a welcome extra. The on site restaurant had a slightly limited menu but the quality of the food more than made up for that. Would recommend to anyone arriving at SFP airport before moving on.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"family wedding"

4
User 04/11/2019

The family suite was very roomy with 3 Queen size beds in 2 bedrooms and a pull out couch in family room. Full size kitchen and dining room. Decor is a little dated but place is clean & everything worked well. TV's in both rooms and family room. We had 4 adults and 2 kids but the place could have comfortably served more.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Cheerful and efficient"

4
oregoncoasttraveller, Wisconsin 04/11/2019

We arrived late and tired after a fabulous day in Chinatown. The woman behind the desk readily changed our room when we changed from upstairs ( I'd asked for quieter) to down (less distance to haul the bags). Turned out we didn't need to worry about the bags because, when the porter had not arrived in the two minutes it took to check in, the man in the office grabbed the shuttle van and took us over himself. He enthusiastically took the bags in, verified that our keys worked, and ducked out before we could even think he was looking for a tip. At the restaurant, we were cheerfully greeted at the door, served a quick, lovely meal (try the salmon), and out in perhaps a half hour. The room was co an and comfortable. (Other reviewers are right, the train does sound loud and close.). However, great hotel experience - just what we needed.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Beware of upgrades"

2
33055Fatboy, Santa Rosa, California 02/11/2019

Do not agree to upgrading room, They put us in a suite that is larger BUT is a dump (#701) Extremly dirty and dated, This is way below any Best Western standards I have ever expierenced, We will never stay at this site again

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Decent Hotel for A Layover near SFO"

4
MenalS, Orlando, Florida 25/10/2019

Stayed here during an overnight layover at SFO. The hotel is about a 15 minute drive from the airport. They do offer free pick up and drop off shuttle service. We used it on the return to SFO. The hotel is nice. Very clean rooms, Decent beds, linens and towels. It is your typical motel style room. But everything was much nicer than the last place we stayed. The staff was nice and welcoming and check in and check out was easy.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Best Sleep, Park, Fly Around"

4
CoastalBadger, Point Reyes Station, California 21/10/2019

The El Rancho Inn is one of those places you might ignore because it's in Millbrae, not SF. In reality, this is a great location as a base or for a sleep,park, fly before or after your trip. The rooms do have older tile as other reviewers have mentioned, but it's clean, super clean and in good condition. I love the retro look. Beds are comfortable and everything works or they fix it right away. Staff are, for the most part, attentive and friendly. Best of all you can shuttle for free to and from the airport and get a good night sleep. During my most recent stay I was soured by the rudeness of the AM shuttle driver. However, on my return Junior was the driver and he is the best. Helped with my bags, explained the process and was flexible and kind. Love that Junior! I intend to return and hope you like the place too. My only caveat would be that if you are sensitive to noise, the train does run right by the hotel and it can be loud. I didn't find it troublesome but some might.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Don't trust with your car"

2
Richard B, Campbell, California 18/10/2019

Initial experience was decent. Room ok, restaurant dinner fine, shuttle to airport a bit slow but fine. Pick up from airport also a little slow but fine. We left the keys to the car with them, because they move cars to an offsite lot and back. When we got back to the hotel, and they drove us to where they had moved the car, the bus driver noted obvious, fresh damage to the left rear (patches of paint removed, possibly all the way to metal). After a wait, they photographed the damage, we filled out a form, and were on our way with a promise that someone would call. The call came AFTER MIDNIGHT and was a rude guy saying that because there were already scratches on the other side of the car they bore no responsibility for this obvious, new and much worse damage. Do not trust them; they will weasel out on you any way they can.

RogersM52, General Manager at El Rancho Inn, BW Signature Collection, responded to this review
thank you for your review.

"Park and Fly"

4
aksousa1313, Fortuna, California 16/10/2019

Whenever we need to drive to SF and need to leave our car, we use the El Rancho Inn. I stayed on Oct.1, left my car there, and returned on Oct. 11. Like a well oiled machine, everything went smoothly. The shuttles leave every 1/2 hour to drive to the airport. Upon my return on the 11th, my car was parked near my room by the time the shuttle returned from the airport. All staff I interacted with were friendly and helpful. The rooms are clean, but could use some serious upgrades. It would be sad to see this beautiful jewel fade away.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Park Sleep Fly"

5
rckmarshall, Sacramento 15/10/2019

I stayed the night before my flight out of San Francisco. Left my car there while on my trip. Everything went smoothly. Got picked up right in front of my room, right on time. The room was comfortable, hot breakfast included. Pick up upon my return was good. The shuttle came fairly promptly, and dropped me off very close to my car. I would stay here again.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Dated, Loud, and Dirty"

1
luv2travel587, Tampa, Florida 11/10/2019

This hotel is in need of a serious update and thorough cleaning. Our room was located near the back #724 and it was extremely loud with the tram system/railway right behind the hotel. The hotel room was smelly like rotten eggs and dirty gym socks. I'm glad we only stayed here for one night to catch a early flight. The only good thing about this hotel is its proximity to the airport.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for letting us know of your disappointment with your room during your recent stay; our aim is to ensure our guests have the best stay possible. I want to personally apologize that your room did not meet your standards of satisfaction; Please feel free to contact directly to discuss your concerns, if this was a prepay you will need to contact the 3rd party booker. Please feel free to contact me directly at the number listed below. Rogers G. Macon Front Office Manager Hotel: 650-588-8500 Direct line: 650-588-2912

"Amazing experience!"

5
_ndrewdlc, Daly City, California 10/10/2019

My stay at El Rancho Inn was definitely something to remember-- from the kind & helpful staff (Thank you, Jwobert), the decently sized & very clean room, to the filling breakfast in the morning. If you nees a hotel with shuttle services to SFO, definitely consider El Rancho Inn. Hope to stay here again!

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"nice place to calm down"

4
franz252, Graz, Austria 03/10/2019

ideal place to calm down and relax after a transatlantic flight. only 10 min. from the airport, quiet rooms, free parking, friendly staff. the rooms are not the newest but they are doing their best to keep them clean.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Comfortable hotel"

5
David S, Liverpool, United Kingdom 02/10/2019

Stayed here for two nights after arriving into San Francisco, room was v comfortable and in a quiet part of the complex, 2 double beds which appears to be standard. We used this as a base for a days sightseeing, it was about a 20 minute walk to the Bart station , there were restaurants and shops within walking distance. The hotel bar was v good , the barman was attentive and v polite. Breakfast buffet was v good with a reasonable selection

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Rooms down the back do need updating but our stay was comfortable "

4
Bluessonny, Melbourne, Australia 28/09/2019

Whilst our 2 bedroom unit was in bad need of updating (especially carpet), our beds were comfortable and the unit was spacious and clean. We had a lounge, kitchen with full facilities and dining area along with 2 bedrooms (1 bathroom). The train noise was horrendous the first night but then seemed tolerable the other nights. Parking is free, pool and spa great and handy to many restaurants. We used Lyft to get to downtown which took just under an hour at 8.52 am so we struck traffic and cost $39.27($32 on the way home at 3pm) then used our rental car for the remainder of our stay. If you don't like stairs or are unable to carry your bags up a few flights of stairs ask for a ground floor room, we were fine however. We were thankful for washing machines and dryers that were available in our block of units which you need quarters for ($2 from memory for washer & $1.25 for dryer). Overall you can't complain for what they have and the value for money.(free breakfast available but we didn't use)

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your comments

"Amazing Stay"

5
Gaymajor, Dubai, United Arab Emirates 26/09/2019

We have just stayed here for a week on a fam trip to SFO prior to relocating. We had an amazing stay in this property that has a great central location. The suite was very comfortable, spotlessly clean and well serviced everyday. A BIG thank you to Helen and Julie from the reception team. They were so helpful and friendly with my many requests throughout our stay. Highly recommended.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6505888500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Convenient But Changes in Value"

3
brienzer06, Stockton, California 26/09/2019

The El Rancho is very convenient when traveling through the San Francisco airport and has a well coordinated shuttle system. However recently it has eliminated the breakfast menu at its restaurant, replacing it with a buffet with a couple of hot dishes but mostly cereal, fruit, and bakery items. A step down in our opinion. Also the Park n Fly rate now includes fewer days of parking than it did previously. Another change reducing the value. The rooms are clean and comfortable and the free wifi works. So if you need a place to crash for a night before an early morning flight or after a late arriving flight this will work.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your comments

"New Owners Have Downgraded Hotel Services & Increased Rates"

3
dkbuck2016, Big Sur, California 26/09/2019

The new owners of this hotel plan to demolish the hotel and build a shopping center in the space. They believe the permit process will take 3 to 4 years. However the new owners have cancelled room service. If you go to the bar or restaurant you can no longer charge the service to your room. Breakfast used to be available from 4:30 am to 9:30 am. Now it is only available from 6:30 to 8:30 am. causing people catching planes to miss breakfast. The breakfast is not nearly as good. The new owners have increased the rates and provide fewer services. They have lowered the the TV shows available to guests, lowered guest services and too many items to mention. I'm looking for a new hotel that provides shuttle services to and from the airport due to the changes brought on by new management.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your comments.

"Surprised by how good it was "

5
MALLINPJ, Perth, Australia 23/09/2019

After staying at the Days Inn and not being impressed at all, we expected El Rancho to be similar - and were pleasantly surprised when it wasn't. Our room #747 was spacious with two twin comfortable beds, a small seating area, vanity basin area and smallish bathroom. The shower was fantastic, the air conditioner functioned and wasn't too noisy and despite being close to the BART it was quiet. We promptly booked for our next trip. Recommended

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"great service"

3
grammycarolann, Monroeville, Pennsylvania 22/09/2019

El Rancho Inn is an older establishment that has not been updated. It is in a "sketchy" area that was fine by day but I would not be comfortable leaving the grounds at night. There is barbed wire over the fencing in the rear of the complex. However, the place has been very well maintained and the rooms and public area are extremely clean. The personnel are all friendly and helpful. Reasonably priced, close to the SanFrancisco Airport with shuttle service provided, one and a half mile walk to the Bart public transportation, breakfast included.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"They didn't clean my room"

1
User 19/09/2019

They didn't clean our room the next day and they said they skip it if u have a DND sign. Wouldn't give me any clean towels. Price too high. The lady at the desk didn't even lift a finger to comp me for the dirty room or offer me compensation for it. I would stay away from the el Rancho becoz the price is too high and the bathroom was too small. They don't even have a nighttime cleaning crew.

"Shuttle Great, Room was awful"

3
User 16/09/2019

The el Rancho shuttle service to SFO is amazing. The park, stay and fly option is affordable. The room during this stay was awful. The wall had a very loud buzzing noise and the train was extremely loud. I would request next time to be on the other side of the hotel away from the rooms facing train

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Great location and free airport shuttle; very friendly staff"

3
mattiasfi, Helsinki, Finland 13/09/2019

The location is great and the free airport shuttle works very well. The staff is very friendly and helpful. Site is located next to railway tracks and this makes it noisy. Also some of the airplanes departures and/or arrivals can create noise pollution.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Park and fly"

4
stevej2925, London, United Kingdom 11/09/2019

Recent trip to fish in BC 6am flight out of SFO excellent service with staff food okay beds comfortable early morning pick up on time return not so much waited at curbside close to one hour vehicle was waiting and safe. Would recommend for any exstended trip

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"NIce place"

4
Bruno F, Blumenau, SC 10/09/2019

Good place if you plan in not staying in the city. We stayed here two days prior to our RV trip, rooms were nice, big and clean, staff was nice, breakfast was ok. We didn't use the pool as we didn't have too much time to stay at the hotel

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your comments.

"Cheap and nasty"

2
johneil, Bourne End, United Kingdom 09/09/2019

Ground floor bedroom was noisy and breakfast was grotesque with ghastly paper plates and plastic cutlery. Only stay there if nothing else available. Staff were friendly and made the best of their situation.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
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"Good. But."

3
Cali G, Redding, California 09/09/2019

Clean hotel but don't expect to have a cocktail before 4PM. Not much around walking for food or drinks Shuttle was very prompt and helpful. The room was very clean and the bed was super comfy. Watch out for the animals that roam at night

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Always so organized"

5
deborahpQ6080WT, Sonora, California 05/09/2019

We always use this hotel for their Park and Fly package, because the service is EXCELLENT and they are so organzed. Rooms are well appointed and the breakfst is great. Shuttle drivers go out of their way to be of assistance. If we are flying out of SFO we wouldn't leave our car with anyone else!!!

"Great"

5
deanna567, Dayton, Nevada 03/09/2019

This is a great Hotel to stay at the pool is a nice one, Fantastic Bar with Lounge you can eat there. WE had a wonderful time and would stay there again. A lot of people stay here that fly in and out of the airport as the have free shuttle to and from the airport. Which is really great plus if you stay there you and leave your car not sure how much but they will shuttle you to the airport.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"An European Oasis next to the San Francisco Airport"

5
TheTraveler128, Melbourne, Australia 01/09/2019

This Hotel is low rise and spread out on a huge land next to the San Francisco Airport. They are modern and built in classical 19th Century European styles. They are two stories high and they are well-connected with covered passage to all the rooms in level 2. There is a beautiful outdoor pool and a restaurant which offers excellent American cuisines with discount. There is also a 24-hour fitness centre which offers the latest gliders/steppers and treadmills. It also has dumbbells and weight bench. The rooms are large, clean and comfortable. Toilet and bathroom are spotless clean. Internet is of lightening speed! Continental breakfast is provided and included scrambled eggs, bacon, cereals, muffins. Lunch and dinner are available in the restaurant on site. However, it is easy to venture out for variety of cuisines available in the nearby restaurants. Major supermarkets (Safeway), shopping centres and fast-food outlets are within walking distance if you prefer to buy your own mels. Staff are very friendly and helpful. I met two amazing front receptionist, Angie and Lilibeth who are informative on the Hotel, surroundings and tips travelling in San Francisco. The check-out time is at noon. However, an extra hour late check-out is available on request. Even though I have checkout, I have stayed in the fitness centre for 5 hours without charges. It is a beautiful Hotel with tranquil garden surrounded by palm trees and European-style buildings. I enjoyed very much staying in the Hotel and highly recommend to any travellers who want free breakfast, free shuttles to Airport and major stations every 30 minutes, super fast internet wifi, excellent hotel services and large rooms with beautiful surroundings.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your feedback.

"SFO No Hassle Park and Sleep"

4
User 31/08/2019

I've stayed several times at this Best Western for not only it's location, but for the great staff. They always have smiles with pleasant depositions. They make your stay as easy as possilbe. The rooms might not be lavishly large but extremely clean and have all that's desired.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Good Airport Motel"

5
flehrer, Cranston, Rhode Island 27/08/2019

We chose this motel because it had 24 hour shuttle service to the San Fransisco Airport. The shuttle picked us up (as well as other guests) at 3:30am. The motel is in a nice area with strip malls, fast food, and other restaurants nearby. We ate at Fidler's Green about a 15 minute walk. I had the mini Irish breakfast which was very good. Others in my group of 6 had a variety of sandwiches and salads which they all enjoyed. Our room was large and clean and the bed was comfortable. The only complaint was that the bathroom was very small and there wasn't enough shelf space for toiletries. We were there on a very hot day & enjoyed the outdoor pool. We left too early for breakfast, so they gave us bags with water, apples, and granola bars.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
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"9 nights stay with good experience"

5
Ta Chun W, Taipei, Taiwan 25/08/2019

Friendly staff. Room nice and clean. Slept well. Breakfast items are same everyday but it's free and quality is good, so no complains there. Had a little trouble using the coin laundry because price is not clearly marked, don't know how many quarters I should prepare. A pretty good overall experience.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Great hotel close to San Francisco airport"

5
Karen23060, Richmond, Virginia 22/08/2019

Great hotel with helpful staff, clean, well-appointed rooms, and a good restaurant. Offers shuttle to and from the airport and they are on time! Also able to print off boarding passes. Has a pool and fitness center but my husband and I did not use either.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your review, and comments.

"Park and Fly"

5
Lynne L, Martinez, California 21/08/2019

We stayed at the El Rancho the night before an early morning flight. We were impressed with the cleanliness and comfort of the room. I had booked the “park and fly” option which was a great deal, We parked the car in front of our room, turned in the keys, and El Rancho left the car on their property for the week we were gone. In the morning, the shuttle service picked us up and took us to the airport. On the return, we needed to call the motel to let them know that we were at the airport and needed to be picked up. The shuttle driver drove us to my car, and helped get suitcases in car. I was very impressed with the service. I have stayed at the El Rancho several times. Some rooms are larger than others. All have been clean and comfortable. I would definitely recommend their Park and Fly program.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Disposable breakfast at your service. Outrageous."

1
mcubells, Barcelona, Spain 21/08/2019

Rooms were ok. Silent and comfy. The breakfast setup was outrageous however. Everything, and I mean, every little thing was disposable, one use only: spoons, forks, knives, dishes, cups, glasses, everything. I cannot imagine the tons of waste they produce every day. Please be more responsible towards the environment. Use re-usable stuff. Also it would be great to have vegan options for breakfast.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"STAY AWAY"

1
User 19/08/2019

Worst customer service. I will never stay here again. Worst check-in process , unprofessional staff.named GABBY . Rooms are okay but not enough for the amount of money they charge here. Very rude staff w bad attitude working here.This hotel has demoted itself to a mainstream. I would suggest to adjust your prices downwards to stay in sync with the service you are providing and check your staffs performance. There are many other hotel options that give you much better value // it is sad but we truly miss the old El Rancho Inn with all its grandeur.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that my staff failed to provide you with the service you were entitled to. A pleasant stay begins and ends at the front desk; the old saying “first impressions are lasting impressions” are so true in the hospitality industry. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please contact me directly to discuss your concerns with my staff and the treatment you received at 650-588-8500 ext. 7452.

"Close to the airport"

5
705lisv, Arnhem, The Netherlands 18/08/2019

Very close to the airport (take a shuttle or uber) and shops and restaurants (walkeble). Pool is great. There was even a hottub. Had a room with two beds, and a small kitchenette and Spacious living. Perfect.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your review and comments.

"Above and Beyond"

5
User 15/08/2019

Above and Beyond is what I 've experienced with my stays at the Best Western EL Rancho.. I love this place. Great on site restaurant and a lounge with a Wonderful selection of libations. The pool is famous and yes, there is a working jacuzzi spa. Relaxation awaits you. Oh and a shuttle as well !! Winning.. I truly enjoy staying with BW EL Rancho

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Good place to stay"

4
copmanthorpe01, Costessey, United Kingdom 13/08/2019

We stayed here as a family. Our plane was an hour late landing so at 01.15 in the morning! Ring hotel and the shuttle was there within 10 mins. Check in was easy and room was nice and clean. Short walk to BART for SAN Francisco. Pool was good and a nice breakfast. Definitely stay again.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Vacation stay near SFO airport"

5
User 12/08/2019

Beautiful Hotel. Newly renovated rooms, comfortable bed and fine dining within 100 feet. This Hotel is located close to San Francisco international. It's clean and safe. The area around the hotel is also clean and upscale. You can here planes and shuttles run 24/7 so you can hear movement but that's expected. I'd definitely stay here again.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"great place"

5
User 11/08/2019

Early flight out on a Sunday morning out of San Fran. Only stayed one night, however, I wish I had known about this little jewel. BART very close. Location is excellent! Clean and comfortable rooms. Would stay here again for more than one night. Price right!!

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Great Stay at El Rancho Inn in Millbrae CA"

5
ljohns233541, Columbia, South Carolina 08/08/2019

I flew into SFO from the East Coast and needed a one night stay while waiting for friends from elsewhere around the country to arrive the following morning. I found the El Rancho Inn online and read complimentary reviews. It was 0.83 miles from SFO airport and fit my logistical needs. I was treated to a very nicely designed facility with a super clean room, a short walk across to the pool and restaurant lounge and close proximity to vending machines. The room was equipped with a small refigerator and high speed Internet. Before departing on Saturday, I walked a short distance into the Millbrae market area. I needed a pharmacy and found much more! Trader Joe's, shops and cafes all along a cute stretch of street. And, the 12:00 noon checkout really came in handy when my friend's flight into SFO on Saturday morning was delayed three hours! It was a great place to stay and I would return in a minute! Also...it was very quiet overnight during sleeping hours!

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
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"Good place to stay to visit SF for few days"

4
fienrosamaria, Ghent, Belgium 07/08/2019

Clean, spacious room, with good breakfast. We stayed at El Rancho Inn the last 2 days of our roadtrip and visited San Francisco 2 days from here. We left our rental car at the Inn and took BART from Millbrae station (10 minutes walk from El Rancho Inn). For us, this was an easy way to visit the city for a reasonable price. Staff at front desk very nice and helpful.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
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"Stay here before was much better"

2
Karen S, Mckinleyville 06/08/2019

First- when making reservations asked for a first floor room because of mobility issues. First floor required several steps up. Chose to stay here because said there was a frig in the room. When I told office that the frig didn't work and that we needed one for medications they wanted us to give life saving medication for them to refrigerate in the office... not acceptable. They finally moved us to a room that had a working frig. The shuttle to the airport was on time. The ladies at the breakfast were very accommodating.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
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"Stopover to airport!"

4
doreens749, Mesa, Arizona 06/08/2019

Very nice older place but kept up. Nice salt water pool! Also had a nice restaurant and bar! Ended up having dinner there and breakfast was complimentary! Nice spread! Didn't have a car but there were other places close by including a Safeway market!

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
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"everything adequate and worth fee."

4
lewwd, Orlando, Florida 02/08/2019

Room second floor. very clean and furniture up to date. Room smaller than many hotels but after all just sleeping and bed is comfortable. TV is same as most hotels, its dish and terrible combined with no channel guide.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your comments.

"Excellent hotel"

5
Ramesh A, Hyderabad, India 31/07/2019

Hotel is close to San Francisco international airport. spacious place, though rooms are a bit small but comfortable and clean. good complimentary breakfast with decent choice for vegetarians. courtesy staff.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
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"Great night"

5
User 28/07/2019

Jwobert and Jessa were great from the moment I checked in till I checked out. They provided an experience like no other hotel with their hospitality and welcoming. My room was great. I was staying over with friends and everything about the hotel was great. The view was nice, cleanest hotel ever. All the employees were very helpful and nice and the best hotel I have ever stayed at. Jwobert and Jessa made it a better experience! I will definitely stay there again!

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
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"My first BW Signature"

4
mctraveler2, Dallas 27/07/2019

Rooms are well lit and look to be recently updated. Room was clean, shower was hot, and stable Wi-Fi. Room (2nd floor and in the back) was fairly quiet although hotel is close to airport and train track. The TV was kinda quirky and that was annoying. Hotel provided remote and did not work well with IR sensor. HDMI function was listed with channels, not through settings menu. Settings menu locked out with Hotel mode. Just in case you use a Roku or game console. Air conditioner could not maintain temp and was not maintained well, room was humid, regardless of temperature. I did not eat at the restaurant on-site, so cannot provide feedback.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
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"My go-to place for visits to the Bay Area"

5
DougSXYZ, Annandale, Virginia 26/07/2019

I've enjoyed a number of stays at this motel in the past fifteen years or so. The location is great: close to SFO and BART, easy access to 101 and 280 for trips to Silicon Valley or the City. Not a bad drive to and from Oakland Airport, either. And it's just outside the fog belt -- many days you can stand in the sunshine and admire the fog bank a few miles north. I've always found it to be clean and comfortable, with friendly and helpful staff. And the centrally located pool, Jacuzzi spa, and restaurant are excellent amenities. Shuttle service to SFO is good, but make sure you reserve in advance and leave time for multiple pickups and drop-offs.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your response.

"A very nice hotel."

5
fattaff2014, Wales, United Kingdom 17/07/2019

I have stayed at this hotel for the last three years after an RV hire trip and spent two nights there before flying back home to Britain. It's a very clean, tidy hotel with spacious rooms. A nice touch is the airport shuttle bus picks you up outside your room.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your comments.

"Awfully dated, dirty hotel"

1
Lena H, Bowie, Maryland 17/07/2019

Wow - where to even begin! I reserved this hotel for our last night in San Francisco so we would be close to the airport and wouldn't have to drive the next morning. Boy did I regret it! Of the 5 hotels we had booked for our CA vacation this one was by far the worst of the bunch; hell, it's #2 worst hotel we have EVER stayed at, with #1 being near the Skyline Drive in VA (but it was 1/4 of the price - so at least it has that going for it). I was embarrassed to have brought my husband and baby here. If we didn't have a 7 month old with us - I would say I would have cancelled that night for a better last-minute reservation at a different place. This hotel is so awfully dated - it probably hasn't been renovated since the 70s-80s, with dirty walls and that grey popcorn ceiling that is supposed to be white, but has not been painted in ages. The bathroom was so dirty looking I had to place a towel in the bathtub to shower, and my husband kept it there for his. Those decorative fabric pieces hotels place on in the sheets of the bed to bring the look together - I had to remove them before even putting my baby on the bed; they looked dirty and felt sticky for not being washed in ages as well. The room smelled like it hadn't been cleaned for ever. You would at least expect some spectacular service from this hotel to justify the great reviews people are leaving on here, but not that I noticed! The girls at the front desk were so fake friendly it was like - just don't even try. I'd rather they be matter of fact and business like than whatever fake friendliness they were trying to exert. However, the worst was a Joan (Joanne, Jo-Ann?) working the late shift. We went to the airport to return our rental car the night before our flight so we wouldn't have to do it in the morning with the baby in tow. We already had the directions on what to do to call the shuttle from the check-in ladies. At the airport once we returned the car I called the hotel to let them know that we needed a shuttle. This Joan person not only sounded like she was a recording, but she was also so rude! She talked to me like I was a retard and after I told her we were heading to the terminals she told me to call her back once I knew what terminal we were at and hung up on me - just like that! The second time I called she was reading the same script as before in her machine-like voice that I would have thought it was a robot if she hadn't been so rude, proving she wasn't actually a robot! I really hated this hotel. I don't know what standards people leaving great reviews on here have, I just can't fathom anyone leaving more than 2-3 stars for this establishment. The only nice thing about this hotel was the shuttle driver who was super helpful with loading/unloading our stuff and stroller, and they provided breakfast. If you have ANY self-respect, you must look somewhere else. There are tons of hotels nearby.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for letting us know of your disappointment with your room during your recent stay; our aim is to ensure our guest have the best stay possible. I want to personally apologize that your room did not meet your standards of satisfaction; please feel free to contact me directly so I may address your concerns personally. Please feel free to contact me directly at the number listed below. Rogers G. Macon Front Office Manager Hotel: 650-588-8500 Direct line: 650-588-2912

"Very convenient for the airport."

4
untakenname, Fremantle, Australia 16/07/2019

Very comfortable and spacious room. Close to the airport with shuttle service but you have to call them when you arrive so that they will pick you up - we were not told this in advance. One of the few hotels I have stayed in that has two luggage racks in the room. Not sure why more hotels don't have this as they are cheap and usually there are two people staying.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your comments

"Best western"

5
User 09/07/2019

Great front desk service. Friendly staff. Rooms are very well maintained and clean.the hotel location is perfect near shopping and food. Nice pool/ spa and gym. Shower pressure is awesome most hotels dont have that. Direct tv basic channels but its the channels that matter. Ac/ heat is really good. Beds are comfortable.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
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"Close to airport"

5
carola f, Hurricane, Utah 07/07/2019

Located on El Camino Real not far from the San Francisco airport made it an easy pick.The room was comfortable with a nice bed. The bathroom was a bit odd - part of it had obviously been remodeled but the stall shower was tiled on every surface (including the ceiling) and not much more than 3 feet square which meant that the shower head was practically on ones face. The shower pressure was great. The breakfast buffet was adequate. The reception staff was especially nice - letting me into my room more than an hour early. Definitely worth a repeat.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
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"Average Hotel"

3
msmarias515, Fort Worth, Texas 06/07/2019

This hotel is average for a signature collection. The location is near the airport, which can be a plus. They offer a shuttle service which is also a plus. Their continental breakfast is quite good, which is also a plus. However, the hotel is older and could use a nice update and facelift. Our first room had a musty smell. The room on our second stay had a toilet that continually ran all night, making it difficult to get a good night's sleep. The bed had sheets that were less than soft, and the bed was not the most comfortable. The hotel was clean, but it is truly a basic, basic hotel. Nice perks, but the room could stand some improvement.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
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"Best property in the Best Western collection"

5
Philip H, Kelseyville, California 05/07/2019

This motel is the best run, best organized motel in California with a staff that is always friendly, helpful and efficient. Their program that provides an opportunity to leave your vehicle and be transported to San Francisco airport 24/7 is outstanding.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
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"This is a good place to stay and get to SFO quickly."

3
VQC, Tracy, California 30/06/2019

Just an average place, with average breakfast, and decent rooms. Most employees are very pleasant and helpful. It is great to have complimentary shuttle to airport. Price is about right for their location so close to airport.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for your review.

"Fiesta and siesta in comfort"

4
Luvinspoonful, Rotorua, New Zealand 21/06/2019

Super sized hacienda close to the airport ($20 ride in a taxi), speediest check in, guest welcome gift bag and reasonably clear directions to locate your room. Restaurant on site (it's ok), but room has excellent drip coffee, great big beds and large clean rooms. Downside: noisy, inefficient air conditioner. You can hear the trains but decent earplugs go a long way to improve comfort. No room service, lifts/elevators only on one side of building complexes. Upside: provide transfer back to airport Downside: we booked, waited and then got told at 0630 that we were not on the list and needed a taxi Upside: staff organised the taxi for us and we were on our way in 5 minutes.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
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"Meh"

3
phillyfamilyof6, West Chester, Pennsylvania 21/06/2019

This hotel was booked for us by a travel company for one night after we arrived at the airport. Our family of 6 were leaving the next day on an RV trip. I will say some of the staff was friendly and there is a nice free breakfast. But...When we checked we got room keys for 2 rooms in Building 7. It's not very clearly marked and a large confusing property. There is no shuttle and it was quite a long walk with luggage (we did not have a car) the numbering system is confusing and there aren't elevators on both sides. When we got to the room none of the keys worked. Long walk back to the desk. Then when we walked back again only half of the keys worked. The rooms were pretty musty but we were only there for one night so no big deal. It was a pretty average stay -nothing special I'm not sure how this place has five stars.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"So much to like about this convenient hotel..."

4
Mary V, McKinleyville, California 17/06/2019

First and foremost, the staff is what makes this hotel really amazing - we had wonderful assistance from three of its staff members (Helen, Kaitlyn and Jwobert) and are so appreciative of the time and efforts they extended us. We have stayed there many times and have plans to stay again in the near future. This hotel serves us very well as a place to stay before a trip, as well as after. Plus they hold onto our car for us and provide shuttle service to and from the airport. We miss the early morning (4:30am) breakfast but understand and are grateful for the 6am option. We have heard that this place will be replaced with apartment buildings and that makes us very sad - but it won't happen for a few years so we'll continue to make our reservations in SF here. Thank you, El Rancho, for all you've done for us!

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6505888500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Very convenient, very comfortable."

5
Ryszard L, Sydney, Australia 17/06/2019

A large and comfortable room in a most well-appointed motel was really welcome after having been awake for some 36 hours. The bathroom was very nice and the shower was good and strong. I didn't have to wait long for the hot water and adjusting the temperature was easier than most places I've been in. The dining facilities are top notch but the tea and coffee facilities in the room (4 coffee capsules and only 2 teabags) are definitely inferior to what I'm accustomed to in Best Western motels in Australia. The dining room and bar are in the building in the middle of the car park. It is very comfy and homely. The open fire was very welcoming as was the bar service. The complimentary breakfast for departing customers was very good and most welcome. The motel also has a shuttle bus service to the airport. Being situated in Millbrae, at the end of one of the BART lines is a great plus. The station is a short walk ( one mile - about 15 minutes) from the motel and the train takes about 30 minutes to get you to Powell Street Station at a cost of $11. I chose this place instead of some hotel in the city because the thought of wrestling my luggage on and off the train didn't appeal and this is so close to the airport. There are also numerous good restaurants nearby. I hope to get a chance to return in the not-too-distant future. My room, I think it was 245, was on the upper level in the corner of the building across from the dining area. It was quiet and really comfy.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Some good things, some not so good..."

3
User 11/06/2019

My daughter, grandsons and I stayed here last night in order to be close to SFO for an early flight. That part is good; it's close to the airport. The other good things were that the staff at the front desk at check/in was very nice, our suite room was spacious and the bed was comfortable. Now for the not so good: we were not even sure we were at the right hotel since there is no signage indicating it's a Best Western until you go inside the lobby. When we got to our second floor room (and if there was an elevator anywhere, it wasn't obvious, so we dragged our luggage up the stairs outside), it smelled like it had been closed up for ages. The sofa and chair were not comfortable at all—rough fabric and hard to sit on. The furniture looked like something from my grandmother's house. The bathroom was the worst—dust on the fixtures, mismatched fixtures, weak water pressure in sink, water in shower alternated from burning hot to cool with no change to faucets, mildew on grout and caulking around tub, no ventilation. They had an extension cord for the lamp and clock that had an exposed wire. And we killed several baby spiders in the room!! I believe the whole place is in dire need of a refurbish and upgrade; it was obvious that it had been repainted many times. For the price we paid for a night's stay we could have gotten 3 rooms at a different Best Western and had a more pleasant experience. I did not speak to a manager about any of these things when I checked out at 4 a.m.; I wonder what their response would have been.

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Very good hotel in great location for the airport"

5
royandjean447, Pembrokeshire, United Kingdom 09/06/2019

Due to a slight mix up with our booking we were instantly upgrade to a superior room. The staff were so very helpful and welcoming, such a pleasure after a long flight and the usual protracted immigration procedure. Our room was absolutely superb with loads of space and facilities. the bed was very comfortable and the bathroom was clean and tidy with all the extras you would expect. There was a free breakfast provided with a good range of options including a cooked breakfast. There is a free airport shuttle provided which ran very regularly. All in all first class and highly recommended

RogersM52, Front Office Manager at El Rancho Inn, BW Signature Collection, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Did not expect such great park and fly service!"

5
jun_r, Sacramento, California 07/06/2019

What an incredible service. The hotel rooms themselves are pretty typical of a Best Western but the park, sleep and fly service was much more than I expected. First, when the shuttle picks you up to head to the airport, you don't need to go anywhere. They pick you up right in front of your room. When we arrived, I called for pick up and shuttle arrives within 15 minutes. We were staying an extra night so I was expecting to check back in. Instead, the driver takes us directly to our room, hands us our room keys and our car keys! And to top it all off, they moved the car so it's parked directly in front of our hotel room. Awesome. Will definitely use again!

RogersM52, Front Office Manager at El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Great place to stay"

5
Freevaca, Philadelphia, Pennsylvania 06/06/2019

This is my 4th time staying here and the rooms are adequate, the amenities are great and who doesn't love an all you can eat complimentary breakfast. Vickie is pleasant, understanding and helpful. I enjoy the area because its quiet and no more than 15-20 minutes from San Francisco depending on traffic. The prices are unbeatable!!! They often have promotions and you can sign up to become a Best Western rewards member which comes with a lot of perks!

RogersM52, Front Office Manager at El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Convenient to SFO airport"

5
Cal15, Missouri 06/06/2019

This hotel is very convenient to SFO. We have stayed here several times in order to take a cruise the next day. The hotel shuttle is efficient and timely. The complimentary breakfast is good and we will continue to stay here in the future when we need a next day ride to the airport.

RogersM52, Front Office Manager at El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Good place to stay when flying out of SFO."

5
David M, Mismaloya 06/06/2019

Clean rooms, friendly staff. Have stayed many times. Nice restaurant on the grounds. There is a complimentary breakfast in the morning. Shuttle service to the airport and car storage if needed. Very friendly staff. Thank to Vicky for answering our questions and being helpful. Will be back.

"THIS HOTEL IS AMAZING!!!"

5
User 06/06/2019

I have been working with Vickie Herriot for ALL of our construction lodging when we're in the area. She is so upbeat and caring with our crews and takes a huge weight off my shoulders when sending our guys out of town. I know when they're at EL Rancho inn, there will be ZERO issues with their stay. Nice clean hotel, yummy breakfast and exceptional customer service. We will continue to be a loyal customer as long as this place stands!!!

"Better than I Expected"

4
953melissat, Gloucester, United Kingdom 05/06/2019

This was the first time that I had stayed in a motel and I was sceptical about it before I arrived. There was no need, the room was clean and a decent size, though it did need some refurbishment. The staff at the hotel were very friendly and helpful. The hotel information said that a breakfast box was available each morning, this was an understatement. There was a full continental breakfast available plus hot options of bacon, sausage, egg and potatoes. The location was great, and felt a lot safer and more pleasant compared to a previous stay in central San Francisco. There are good restaurants in the area and a Safeway supermarket. The train station is only a few minutes drive, and the highway to San Francisco is also only a few minutes drive. The only inconvenience is that the guests safe's are in the hotel office rather than in the hotel rooms. Staying here turned out to be a good decision.

"Close to the airport"

4
MarineAir10, Vancouver, Washington 31/05/2019

This place was perfect for a quick one night stop after a very long flight. Rooms were clean and the hotel amenities were nice. The staff was extremely welcoming. Recommend this hotel for San Francisco airport layovers.

"Nice and clean"

4
DrewVZ, Elgin, Illinois, United States 30/05/2019

Room was clean and the staff was nice. Breakfast is not included though, so be aware. They did give us a coupon for 10% of any meal at the restaurant, but their prices aren't cheap. Airport shuttle was on time at 330am for us which was impressive.

"Clean room"

4
bluregg, Singapore, Singapore 27/05/2019

We stayed in 3 of their rooms and all were clean and tidy. Towels are clean too. Breakfast is quite standard. Near to fastfood and restaurant. Wifi is fine. Occasionally can hear the noise from the train passing through but keeping the toilet door close will solve the issue.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Park, stay and fly"

5
Debo675, Novato, California 26/05/2019

Great place for overnight before or after a flight at Shuttle to and from airport. A nice breakfast on the morning before you leave. Very nice accommodations. Staff is very helpful and courteous. Have stayed here many times.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Very nice accomodations"

4
goldwinggirl, Palm Coast, Florida 25/05/2019

We stayed here because we were ending a vacation and they had an airport shuttle to SFO. Even though it appeared to be an older motel, the accommodations were updated. We were surprised to find we had a very nice suite with a living room and mini kitchen instead of a basic hotel room. It was very spacious, comfortable and clean. It even had glassware and silverware. The breakfast buffet was nicer than many and comfortable with many tables instead of feeling like you were crammed in as it is with most. The staff were very pleasant and accommodating. A pleasant surprise was that the shuttle picked you up right at your room so we didn't have to schlep our bags the distance to the front lobby. We did not use the pool since it was too cold but it looked nice. The only drawback was that you could hear the trains and planes through the night. Too bad I didn't have earplugs! There was plenty of restaurants and stores within walking distance and it felt very safe there. After my last Best Western stay, this was a real gem!

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback

"Breakfast not allergy friendly, confusing shuttle"

3
GallopingGaloshes, Visalia, California 23/05/2019

No one explained the shuttle, car key, room key process. Two sentences during check-in, or even better, from the shuttle driver, along the lines of "The shuttle will take you to your room. Here's your car key, it is parked near your room" would have cleared up some confusion. The room was ok. Beds were cozy. Pillowcase labels of "soft" and "hard" were a nice touch, except they felt equally soft. One room key didn't work, 2nd key took 3 tries to work. After two weeks in the UK with full English breakfasts and knowledgeable servers, returning to an American continental breakfast was a letdown. My family is gluten free, egg allergic and issues with dairy. While happy to see hot food in the buffet, getting allergen information was frustrating. My wife wasn't able to learn what was in the sausage, so I was sent to see if I could learn if the food was safe for us. The only visible staff person (morning bartender?) told me what was in the potatoes, but unhelpful about the sausages. I had to request 3 times to speak to someone else before he decided to go to the kitchen to learn if the sausage contained gluten or egg... he returned to tell me they had gluten. So, our breakfast was potatoes, tasty, but not exactly satisfying. Hotel is redeemed by airport shuttle, free parking (for first 7 days), but not much else.

"Huge suite and friendly staff but needs updated"

3
William H, Pittsburgh 21/05/2019

My family got in at 12:30 at night and took the shuttle to this hotel. The driver and check-in staff were very friendly. The suite was huge with two bedrooms a full kitchen, dining room and living room. So why only three stars? The place feels like it hasn't been updated for at least twenty years and the some rooms did not feel very clean. The complimentary breakfast was pretty meagre as well. If you need a quick overnight near the hotel and need a lot of space this is a good spot. But keep your expectations in check.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Good for a quick layover"

3
Joseph_Choy, Singapore, Singapore 18/05/2019

Stayed here for a night because we have an early flight to catch at the airport. Typical Best Western: consistent, clean and comfortable beds. Go for the free breakfast if you have an early flight. It's simple , beats paying a fortune for breakfast at the airport. Airport Shuttle: go the the departure hall, look for the airport signage saying airport shuttle. It will lead you outside to a booth that looks like a bus stop. There is a phone to allow u to dial (for free)to any airport hotels. Call them to arrange the pickup time and wait. Voila.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; we appreciate your loyalty.

"Great parking packages"

4
tperkin, Sacramento, California 14/05/2019

I've stayed here with parking packages quite a few times and as long as the price (which is very competitive with SFO parking) I'll definitely use them again. Room is ok, the bathtub didn't have a plug for the tub, the included breakfast is good, but not great, bagels, cereal, scrambled eggs and sausage.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review, we appreciate your loyalty.

"Great Service"

5
User 11/05/2019

This place is affordable, goes above and beyond in service. great shuttle service from the door of your room to the airport. Everyone at reception is willing to help and answer all your inquiries. Very well organized. They go above and beyond in service and solve your problems, if any, immediately.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Good overnight stopover "

4
Dilly4472, Lincoln, United Kingdom 10/05/2019

This is a fairly large but very pleasant hotel with rooms in motel style blocks. All the facilities were good and the room was very clean. From reading other reviews I guess that some rooms haven't been updated but ours was fine. Have stayed in far worse, though I would agree about tiny en-suite (using toilet very cramped!). Everything was great for a night's stay before/after flight as the shuttle bus service was so good. The only downer was the noise from the adjacent railway line - hooting trains late into the night, as well as the planes of course. Breakfast was fantastic (far better than the grab and go snack as suggested by website) - an excellent choice of buffet items in a pleasant environment, though all the disposable cutlery/crockery makes it less enjoyable.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Best Western San Franciso"

2
User 10/05/2019

The hotel was chosen for is proximity to the airport, I expected a basic room that was clean functional and had easy airport access. The room was very dated in its décor, the shower did not function very well and the room had a rather unpleasant smell. We only stayed in the room for one night and had a very early departure from SFO. The room was close to a train station and you could hear the trains throughout the night. The shuttle was useful and punctual.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Best Western Plus?!? How?"

2
MH123456789, San Diego 07/05/2019

Old hotel/rooms Horrible lumpy mattress; you can feel the metal springs jabbing your hip Less than clean shower, as also dark and hasnt been updated since the 60's? Crowded toilet, my thigh hits the vanity when I sit. What is the point of the towel rack 2 inches above the counter? You can't use it for anything. GIANT gap under the front door,the wind chilled my feet while sitting at the desk. For the life of me, I don't understand how this place warrants a "plus" rating from Best Western. Disappointed and would not return.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Would you please contact the hotel directly so we may replace the mattress?

"Pre-flight rest"

4
U749XGlisaj, Huntington Beach, California 07/05/2019

The location is certainly convenient to many things within walking distance. Our check in was smooth, friendly and quick. Our room was nice and comfortable. It was refreshing to have an elevator for the upper floors. While we didn't have issues parking at the time, I can see how it may be difficult for guests since they also operate a park n fly out of this location. We would stay here again.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Not as good as it use to be"

2
PeteM246, Sonora, California 01/05/2019

Two problems I wish to address. No extra toilet paper in room. Called the front desk and complained. Person at front desk said extra toilet paper on its way. 45 minutes later,no show. I had to walk up to the front desk to get the tp. Front desk lies. Second problem is the dinning and the food menu. The last few times I stayed here the food was not up to past standards. I have been staying here for over 30 yrs and now thinking for over $200 a night, just not getting the value for the price. It could be time to find a different place to stay. I am also a Best Western rewards member.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Best Western - good accom for our quick visit to SF"

4
Lesley K, Sydney, Australia 26/04/2019

We only had 24 hrs in SF before boarding our cruise ship. The room was clean and well appointed. It was pouring and cold when we arrived so we didn't bother with going out. The hotel bar was adequate and breakfast fine. Good for the price. It's not in a pretty part of town, but we weren't there for the views.

"Great value; very nice hotel"

5
THill182, Tulsa 25/04/2019

Stayed here for an early departure home the next day. Definitely a "good deal"! Hotel is clean, staff is friendly, internet works as does the fitness equipment, and the Cafe and Bar has good food, draft beer, and a nice veranda. Definitely would stay here again. Highly recommended for minimal hassle, quick trip to airport by shuttle, and convenient and pleasant stay.

"Perfect for SFO"

5
Explore65506317524, Mount Shasta, California 20/04/2019

Great place to stay when traveling out of SFO. This quiant hotel takes service to a whole new level. Most efficient shuttle and car park service ever. Clean and comfortable. Great depature breakfast! Nice resturant/lounge and pool. Close to SFO and walking distance to other resturants and stores.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments.

"Excellent"

5
Wanderer43843076555, Rochester, New York 17/04/2019

A very convenient location, near San Francisco airport. Hotel shuttle pick up. A beautiful hotel like a resort. Very comfortable room. The restaurant is right there for excellent dinner. A spacious gym with nice view from the windows. Excellent service at the restaurant. Check in/check out was very smooth and quick.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Nothing fancy but good value for money "

4
JDSYorkshire, Yorkshire, England 15/04/2019

Stayed there for one night after long flight from UK and nightmare two hours getting through airport security. The room looked dated and tired. However it was clean and just what we needed for a short stay. The shuttle didn't take long to pick us up and the check in was fast and professional. The free breakfast had plenty of choice. All in all,for a one night stay it was good value for money

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Pre-cruise overnight"

4
Jasper386, Alberta 13/04/2019

Stayed the night before taking a cruise from SFO it's a 30-40 minute drive to the dock 4 adults with luggage $80 including tip or like some people did they caught the BART train first thing in the morning. We had the front desk arrange a car for us. The hotel has a free shuttle from or to the airport which worked well for us.it was easy to locate the pick up point., a lot of cruisers use the shuttle and stayed at the hotel. Not very much in the area I only saw a couple of places to eat and nothing else I don't walk the streets in any city at night so stayed at the hotel. It's not high end but clean, comfortable, had a nice breakfast in the morning. The on-site restaurant was good a bit pricey for what it is but fine. This is not a vacation destination but a good pre and post cruise stay. You can take the BART to fisherman's wharf if you like. A good alternative to much pricier hotels downtown.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"A good place to be when stranded overnight at SFO"

4
User 13/04/2019

Our flights were cancelled and we needed to spend the night near the airport. The Best Western was super easy. They picked us up quickly and delivered us the next morning back to the airport. While not a new property, it is well maintained and very clean. The Millbrae Pancake House a block from the hotel is an excellent place for lunch and heavily used by the locals. We had dinner in the hotel Terrace Cafe and it was quite good and above our expectations.

"Its a motel - make sure that you latch the door"

2
User 08/04/2019

- Expect a motel - best I can say is that is clean - Shuttle service was very basic - no help with bags, although has a sign suggesting one should tip $1 per bag - Room is fine - Make sure you latch your room, as after they checked me in at 7:30pm they gave a new person a key to my room. Tried to call the front desk - no-one would answer - no sorry we gave someone else your room key.... - So you understand it is a motel room, so you open up to the bed, to which I had just gotten out of the shower - probably more scary for the man coming into the room than me, however not appropriate either way, and downright scary for most people, that it can happen at all

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Dear Mr. Douglas: I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize we failed to use due care when issuing a key to an occupied room. We want our guests to have a safe and comfortable stay where everything is in perfect working order. I am sorry if that was not the case during your stay. You can be confident that I will follow-up on your concerns so that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

"Lay over for early flight"

3
Kirbou, Edmonton, Canada 08/04/2019

Leaving for Cabo on an early morning flight. Just got off a cruise ship and had to do some laundry. They have one washer and dryer that are outside (covered) but no door. VERY cold. Room was clean and comfortable. Had a shuttle to take us to the airpor. Everything we needed for one night.

RogersM52, General Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Shuttle service and front desk awful"

1
DavidBSanJose, San Jose, California 07/04/2019

The shuttle service to the airport did not pick us up. It drove right by and said we were not in front of our door. Our door was blocked by a large SUV so driver couldn't have been able to see us. We saw him but he never even attempted to see us. To make matters worse the front desk was unhelpful, put us on hold, did not answer phone and after calling from an outside line hung up on me! Don't stay here is you need the shuttle services or expect to have a courteous front desk staff experience.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Dear Mrs. Block: I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the shuttle driver failed to provide you with the courtesy service you were entitled to. A pleasant stay a lot of times begins and ends with our shuttle drivers; I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please contact me directly to discuss your concerns with my staff and the treatment you received. Sincerely, Rogers G. Macon Front Office Manager

"Stayed 25th Match 2019"

5
User 04/04/2019

I could not rate this premises high enough. From arrival to leaving the staff were excellent friendly and helpful. The rooms were comfortable and warm. The setting was beautiful and the place both inside a d out were spotless. I checked in and a friend of mine was with me who was flying out later that day. The receptionist offered to get him a shuttle bus to the airport compliments of the hotel. There was no problem leaving luggage at reception. All in all a 5 star stay.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Stay, park and fly - SFO"

4
sara24ramirez, Hidden Valley Lake, California 03/04/2019

Checked in for one night before an early flight out of SFO. Check in was easy! The restaurant is cute with decent food. The room was small but worked just fine for a night! The shuttle to SFO made the start to the trip extremely smooth, shuttle picked us up just outside our hotel room and dropped off us in plenty of time. At the end of our trip, we caught the free shuttle back to the hotel and was dropped off at our car. We will be back!

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Everything Made Easy"

4
Tails1, Tasmania 01/04/2019

Called hotel from Shuttle Pickup Point from phone provided at shuttle stop. They were there to collect us within 5 minutes - very friendly driver. Accommodation was neat, clean and quiet - much needed after a 14 hour flight! Reception staff were really helpful and friendly, shuttle service back to airport next morning was just a seamless. El Rancho ticked every box we needed for a comfy stopover, close to airport.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Family getaway"

5
Peggy W, Loami, Illinois 29/03/2019

The hotel was clean, staff friendly, our room had a separate room with two queens . This was especially nice since traveling with adult kids and they had to catch shuttle earlier for flight. Easy access to airport bed was very comfortable

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Excellent hotel"

1
User 26/03/2019

We used the Best Western Plus park and Fly option and were extremely satisfied with everything. The hotel is so efficiently managed that everything went smoothly. The rooms were immaculate and the restaraunt on site was wonderful. The complimentary breakfast was way above the norm.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
My only question is what did you hate about the hotel, that would prompt you to give us a 1?

"Waiting for ride, really?!"

2
chrisQ7733NO, Modesto, California 19/03/2019

This is a very nice clean place to stay. Friendly staff etc.. However, if you are looking for a stay and fly place, I wouldn't go here. Yes, they get you to the airport, but coming to get you after traveling all day, is another matter. From calling for pick up to car drop off, 59 minutes; almost an hour. Saw three Anza Parking lot vans (and others) go by as we waited. Never again. I'll just drive earlier and park at Anza. If you try this place, remember this warning!! Good luck!

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments.

"Clean, comfortable but need to have efficient reception staff"

3
tootsie662, Greater Wellington, New Zealand 19/03/2019

Instructions to get shuttle were misleading. Couldn't find the phone. Notice with numbers was too high and print too small illegible at night. Had to wait far too long. Driver helpful and pleasant. Reception asked so many questions considering we had prepaid. Had to request help with luggage. Booked a shuttle. Woken at 5.30am by phone mistakenly for shuttle! Tap on door at 8.30 am no be there!! Misses free breakfast as stop serving at 9 am Enjoyed breakfast I paid for. Went to reception to order early shuttle. Later went to recheck and as told we hadn't booked. Eventually found the booking. Phone in room didn't work so had to walk a distance yet again to Reception. A Mickey Mouse set of reception staff. Do not rely on information they give.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
I sincerely apologize for any frustrations you encountered while you were a guest at the hotel.

"Conveniently located for quick access to SFO"

4
jo k, Sudbury, Massachusetts 19/03/2019

Best Western-MillbraeI wanted a bathtub but only got a small shower. I thought I had requested a bathtub to soak my weary bones.The location was good that is why I chose it because it was close to the airport and I had an international flight early in the morning. I haven't tried the breakfast yet so I can't tell you. Will book again especially since I became a member

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments.

"park and fly"

4
NorthStar13827623692, Colfax, California 19/03/2019

Having a comfy bed after 24 hours of travel was heaven. We did a reverse park and fly, where we dropped off the car, shuttled to the airport and then stayed the night at the end of our trip. BE SURE TO BOOK DIRECTLY WITH THE HOTEL if you want this option. I booked with another site when the agent at the hotel wasn't available. Even though the site said I could park aand fly and I put it in the column section, it was not honored when we arrived. I had to pay about $60 extra for this convenience. The femal front desk clerk was curt and not helpful, I had to get the manager.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments.

"Terrific Hotel for catching early flights from San Francisco International Airport"

5
sfisher1990, Walla Walla, Washington 18/03/2019

I have used the El Rancho Inn many times over the last 10 years. I live about a 100 miles from the airport so I prefer to drive to San Francisco the night before my flight to avoid SF traffic and get a good nights sleep. They offer great storage options for leaving your car while you are out of town and have consistent reliable transportation to the airport. If your flight is not too early, they offer a decent buffet style breakfast which is very nice if you are in a hurry. Rooms are recently remodeled and very comfortable.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments; we appreciate your loyalty.

"The location and 24 hour shuttle is why you stay here"

3
Christie P, West Palm Beach, Florida 09/03/2019

It's not the most modern of places but I was fine with it for one night with a very early flight out. When checking in I heard multiple people saying they had stayed there before (I think locals use it to stay for early flights then get free parking while they are gone). We did not try the restaurant so I can't comment on that. The main issue we had was around 11:30 we were woken up by whoever was staying next door - lots of yelling and stomping. After about 30 minutes I attempted to call the front desk using the hotel phone - no answer. I called from my cell phone - someone picked up and quickly and unintelligibly answered and immediately put me on hold. After two minutes someone still didn't come back. Hung up and called again - no one picked up. At that point I was so worked up I couldn't get back to sleep... and with a 3 am wake up call it was made even more frustrating that no one was answering to try to assist us with the noise issue.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"What does a plus mean to BW?"

2
FFC_RJ, Rio de Janeiro, RJ 02/03/2019

First of all - in the map this hotel seems to be pretty close to the airport, and it was the reason for me to stay there. Don't be fooled, its entrance/ exit is on the same road as all the others, the side closer to the airport does not have an external communication. On that being said, I must say that looking at the other hotels on the same road made me feel bad for my choice - there are plenty of options that look much, I mean much better than this one. Hotel is begging for modernization. Rooms are dark (hard to see if they are clean), TV and heater most likely survivors from the late 90's (image does not fit on screen) and, the biggest problem from my perspective is that you don't feel safe there. It is a big property, motel style, a bit creepy and from where we were it was impossible to spot employees or security. Not a good vibe, I must say. Restaurant was empty and it did not seem to be very clean. Prices were absurd, for all that matters there's a McDonald's right in front of the hotel. For the basics - honest beds, good shower and this is what you need if you have a very early flight on the day after. Shuttle came on time - bear in mind that it makes a couple of stops before dropping you at the terminals, so plan ahead to avoid losing your flight. Bottom line, for much less I believe better options are available.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Nice, but a Plus?"

3
vancouverTraveler59, Vancouver 02/03/2019

This property satisfies all of the requirements that any Best Western will offer. Other than that there's not really anything that makes it rated "Plus", especially since the breakfast offers only cold items for a while. I'm not sure when the hot items get put out. Additionally, the lack of a microwave in the rooms is a glaring omission. There is a restaurant on site that offers average food at inflated prices. The internet is sporadic and you will get dumped a lot without being able to sign back in unless you choose to connect tp "room 502". This choice has only one strength bar and is frustratingly slow

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Going downhill fast"

1
timothycK4222NC, Martinez 28/02/2019

Extremely poor experience - apathetic employees. Stay once a month near SFO. Will go somewhere else. Shuttle service was horrible let me get off at wrong hotel and didn't make it right. Had to take Uber to get to meeting. Front desk person apathetic and made zero effort to listen. I paid s good amount. I guess they don't want my business.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the shuttle driver failed to provide you with the courtesy service you were entitled to. A pleasant stay a lot of times begins and ends with our shuttle drivers; I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

"Don't stay here if you need a P.M. shuttle from airport"

1
User 26/02/2019

The main reason we stayed here was a place to stay after a long flight that arrived in San Francisco around 8.30 PM. They assured us they would be able to pick us up at that hour at the airport. WRONG. We called at 8.30. "Oh sure, we will be there in about 10 minutes" was their reply. 20 minutes later we called, Where are you? "Oh, about 10 minutes more". 20 minutes later we call, where are you? "Oh, about 10 minutes more". 20 minutes later we call, We are getting Uber. 5 minutes, uber in front of us. 20 dollars lighter, we arrived at motel. We were pretty upset. Their reply, "Oh, sorry". That's it, sorry! I forgot, it was cold and pouring rain that night. "Oh, sorry", what a joke. No adjustment to room cost for our inconvenience, no upgrade, no refund of Uber, no concern at all! Never, never never stay here if you need a shuttle back from airport. This place is the worst example of a business that just wants your money, nothing else. Pathetic.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
I sincerely apologize there was a problem in picking you and your party up from SFO; the only reasons this would have happened if a guest was still in arrival's area or not in the proper pickup location dictated by SFO police. If neither one of these is the case please feel free to contact me directly to make a reasonable adjustment to your stay.

"Comfortable and handy"

4
Kitsilano, Vancouver, BC 20/02/2019

An efficiently run, comfortable place with a cosy bar serving surprisingly good food (we loved the caprese pizza). Room was fine, but a bit of train noise comes through the closed window. The airport shuttle is handy and you can reserve your space.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"fine"

3
jamesmH5154VK, Chicago, Illinois 17/02/2019

Pretty much had nowhere else to stay given a convention in the area. All in all, it was acceptable, but, given prior experiences, I know there are better options in the area. Just happy I was on the second floor, so did not have to experience the cars coming in and out of the parking lot.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Excellent layover hotel for SFO"

5
Timothy B, Seattle, Washington 17/02/2019

We enjoyed our layover stay here. There is 24/7 airport shuttle, clean & comfortable rooms, a terrific free breakfast with scrambled eggs and sausage along with juice, hot cereal, rolls & more. The high speed Internet was good.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Excellent park and fly choice"

5
dragonrees, Concord, California 14/02/2019

The BW El Rancho has a great stay and fly program whereby you can stay one night and leave your car there until you return. They really have their act down well. You give the desk the info on, and keys for, your car. When you depart for the airport on their shuttle, they move your car to their parking site and when you return it is waiting for you. The shuttle driver from the airport will drop you off right at your car. We, three people had a room with two beds, but they were not side by side. One bed was in a second room, a little alcove. The room was very nice and the beds comfortable. There is a restaurant on site that is very good and you can get a breakfast snack there to take with you to the airport. The staff was very pleasant and efficient.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Great place to stay if you have an early flight out of SFO"

4
User 04/02/2019

This is our go to hotel to stay when we have an early flight out of SFO. Get there early enough to enjoy a delicious dinner on the property. Breakfast includes several hot options and items to "grab and go" as well.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"So Easy!"

5
Joy P, Gilroy, 02/02/2019

The Best Western El Rancho Inn, close to SFO, has been my go-to place since 2009.I leave my car at the hotel, get the shuttle to and from the airport and stay the night on my return.The staff is friendly and helpful. This park and fly offer is just right for me.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 650-588-8500 ext. 7452. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Average hotel for the price"

4
Denise H, Eugene, Oregon 30/01/2019

There's a train track nearby! The train blew it's horn in the middle of the night. The room was clean and had a coffee pot and the usual toiletries. The complimentary breakfast was in another building, so not so convenient. Parking was tight at 10:30 at night when I arrived and I had to park across the parking lot, not so close to my room.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Not good"

2
ejschneiter, Readfield, Maine, USA 30/01/2019

Stuck in SFO for a night and chose to stay here because it got good reviews. Those reviewers must have grossly different standards than we do. Tiniest bathroom with two skimpy towels for two people? And had to use those towels on the floor because the shower leaked everywhere. Low ceilings. Worn out. Gnats. Choose someplace else.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Watch your credit card s"

1
Flyer27908519158, Pacifica, California 30/01/2019

Be careful of the front office staff as they may double charge your credit card account, as I was! The old Mexican lady with her hair pulled into a ponytail that sits at the registration desk did not mention to me that someone else had paid for the room my niece was and when I paid for it she took the payment and was visibly irritated that I came back with a confirmation number that it was ALREADY purchased! I believe she was planning on keeping the money! I'll bet anything that their accounting doesn't match! Which in my book is FRAUD!!

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
I sincerely apologize you had a problem when you checked to the hotel; if you felt that a staff member was doing something dishonest it would have helped if you would have notified the hotel management staff.

"Huge room and late checkout"

4
frappe, london 26/01/2019

Reservations replied efficiently to our booking enquiries and allocated us a spacious and quiet room. Shuttle bus picked us from the airport within 10 minutes. Check in was efficient and the room was huge. Shower very weak. A little dated in decor but I'm guessing as it is an airport hotel most people only stay one night so no big deal. Gave us a late checkout as our flight wasn't till 4pm. Shuttle bus even picked us up from our room! Free use of computer and printer to print boarding passes was a nice touch. Wi-Fi in room didn't work. Departure snack consisted of coffee, juice, eggs, bacon, croissant, muffin, banana and yogurt. There was bread and apples but looked a bit stale.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments.

"Great location!"

3
User 26/01/2019

This has got to be one of the closest hotels to SFO. Ten mins or less from airport. They provide a 24 hour shuttle service to SFO and a complimentary breakfast! The motel setup can be a put off but you feel like you have more privacy this way somehow. Wear earplugs because you are near the flight paths. I didn't need them because I can sleep through anything.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments

"Great stay!"

5
User 23/01/2019

Wifi was a little slow and we could hear the train passing by every time. The service was great. I loved the shuttle service! Great night driver! The bed was made and things were nice and organized everyday by the housekeeper.

RogersM52, General Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Nice hotel with easy access "

4
Gl0betr0tter_NYC, New York 20/01/2019

This hotel is very convenient from SFO or to downtown San Francisco with easy access to all highways. The hotel's setting and decor are very pleasant. The daily breakfast is good enough to start a day. There are a swimming pool and gym but too small to get any benefit. The pool is only open from April to November and will be heated.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments

"wonderful place to stay"

5
Roxanne H, eureka, United States 19/01/2019

I stay for a medical appt, though many stay to fly to their exotic destinations and I would do the same , cars are safe.lovely comfortable rooms, helpful staff, delicious food.It is easy to find, the hotel offers transportation for your airport needs.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Sleep and fly"

5
Linda B, Rio Dell 02/01/2019

This is a wonderful motel to stay at if you need to sleep and fly. We thought it was very reasonable. We left the motel at 5 am they picked us up at our room and took us to the airport. Nice fast and easy!

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Very Pleasant Stay"

5
Cindy L, Charleston, South Carolina 01/01/2019

There were 5 of us (2 adults and 3 teenagers, all females) Hotel looks just like the pictures, no photo shop here (trust me we have stayed at some hotels where the pictures looked nothing like the real thing) Our stay was very nice, no issues what so ever other than the other inconsiderate guests going to and from their rooms at all hours of the night: running kids/adults, dragging suitcases down the steps, talking loudly. (NOT the hotels fault at all) Breakfast was good and plentiful, we felt safe and the beds were sooooo comfortable. We had a 2 bedroom suite and it had everything we needed. WiFi was great! Very clean, would definitely stay again

RogersM52, Public Relations Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Cold and Uncomfortable"

1
User 31/12/2018

I stayed at this Best Western on my way from Hawaii to Maryland getting there about 2 AM and leaving at 8:30 AM. The advantage was the shuttle to and from SFO. However at a cost of $180 the room was very cold (heat off) and remotely situated too far from the dining area to enjoy the free breakfast. To top it off the water in the shower wasn't running. A very expensive and uncomfortable 6 hour stay. It would appear that most of the customers leave their cars parked there as they fly out of SFO.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Dear Dorothy L. I sincerely apologize for the difficulty you encountered during your stay; our aim is to provide a safe and comfortable place to rest, if we are apprised of guest concerns prior to their departure we will do everything in our power to resolve those issues to their satisfaction. Please feel free to contact me directly if you have other concerns or questions.

"Ideal for a quick stop near sfo airport"

5
User 31/12/2018

Shuttle service to/from airport was quick and comfortable; the driver waited until we finished the check in and drove us to our room.Room was spacious and clean.Breakfast was very good and is served from 530a which was very helpful Shuttle service back to sfo was good - picked us up at 6am sharp, helped us with the luggage and dropped us at the terminal.This is perfect if you are looking to stay close to the airport - very accomodating to all the needs of such stop.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"VERY VERY GOOD"

4
jw6902017, Petaluma, California 30/12/2018

A little noisy, but the park and fly is very good. Good restaurants close by. Don't bother eating here. Shuttle buses are very prompt; staff is delightfulGet a room towards the front, as there are trains near the rear.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Great hotel"

5
julielovesparis, Sydney, Australia 18/12/2018

I have always used the El Rancho either prior to or following a trip. The restaurant is great and the complementary breakfast is adequate. My only complaint is the shuttle should run every 15 min like the other hotels instead of 30 min. If you miss the time by 5 min it is hard to watch all those Hilton shuttles pass you by.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; and comments.

"Great way to park and fly"

5
MaryK1954, Tuolumne, California 17/12/2018

Whenever we are flying out of San Francisco, we stay at the El Rancho. The rooms are clean and comfortable. The restaurant food is good and the staff is great. We have never had an issue with getting to the airport or returning to the hotel to get our car. They have an excellent process!

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Park and Fly is great!"

5
User 08/12/2018

Heading to Nebraska for family trip, staying the night before and having my car taken care of while revealing is the height of convenience. And, quite economical I might add! And my daughter loved it too!

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for staying with us. we appreciate your feed back

"Super organized and convenient"

4
gcarr, SF Bay Area 01/12/2018

This is the first time we've spent the night before taking off from SFO early in the morning. So glad we did! We would have spent $85 to park our car off-site. Instead we spent $180 for the room and parking. It could not have been more convenient. And the office staff is really helpful and friendly. Easy, peasy. Definitely recommend this is you're worried about getting stuck in commute traffic and missing your flight. (Also a good option if you're arriving back late and don't want to drive home tired.) Full disclosure, the rooms are nothing to write home about. This is an old property. But it's clean and comfortable, and the water pressure in the shower is great! So glad we found this gem.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your feedback.

"Comfortable before early flight"

5
Dunyazade, Arlington, Virginia 26/11/2018

I'm so glad I discovered this hotel. It was easy for a friend to drop me off, and the restaurant gave me a good meal for a good price. What was the delightful surprise was that the shuttle picked me up at my building -- no need to trudge all the way up the hill, on this large property, to catch a ride to the terminal. Will stay here again when in the area.

RogersM52, Manager at Best Western Plus El Rancho Inn, responded to this review
thank you

"Clean, affordable, comfortable, and staff professional!"

5
Jonathan B, Rancho Cucamonga, United States 18/11/2018

Love the pillows and bed... Super comfortable! Shuttle to the airport was timely and dependable. Great value! Had a great hot breakfast! Hotel in conveniently located near the train station. Great hotel!

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments

"Poor Beginning, Poorer Ending"

2
jersey850, Santa Rosa Beach, Florida 17/11/2018

Yes, the room is clean. That's why I'm giving two points. But the over-all experience was disappointing. This is a large property. Your chances of parking near your room are slim if you arrive in the evening. There are no luggage carts on the property —  none! I was told by an office staff member, "We've never had luggage carts." So, suppose you park a distance away (as we did) or suppose your have a physical disability? Neither person in the office offered to send help. We chose this motel because it offers "free" parking while you fly. But you must turn in your car keys so that staff can move your car as needed. When we returned from our trip, our car had been moved by motel staff, and the battery was completely dead (interior light left on by a motel employee). No apologies, just a shrug. We won't be returning...

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Basic but high quality "

4
BanduW, Singapore, Singapore 13/11/2018

I stayed in the hotel for only one night. Perhaps I just missed the previous one so I had to wait for half an hour outside airport terminal for the shuttle. Apart from that, everything else was as expected and good. No hassle check-in and automatic check-out was great. Airport shuttle picked me at the promised time, right outside my room. Clean bathroom and towels. There is one restaurant on the property but that was a disappointment. However, there are few eating places right outside the hotel. I could stay here again.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Very convenient if flying in or out of SFO"

4
rogerr687, Redding, California 11/11/2018

Excellent place to stay when flying in or out of San Francisco airport. Utilizing their park and fly program takes a lot of stress and expense out of flying from the Bay Area. They have a great shuttle service to and from the airport which makes getting to the airport on time simple and efficient. He hotel is clean and well maintained, the staff is helpful, courteous, and efficient! We've used the park and fly service 6 or 7 times. Highly recommend! There are a few places to eat at nearby. A Wing Stop and Mc Donald's just across the street. There is also a nice restaurant on the property.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Park Sleep and Fly"

3
OrchardOrchid, Manteca, California 11/11/2018

Room #703 back side is LOUD due to the Train tracks and Hub right there. EVERY Half an Hour train comes through with a loud whistle. People in the parking lots being loud and obnoxious and drunk at 2am....Took the Airport shuttle at 2:30am and arrived at SFO in 20 minutes. That was the nice part. Italian Restaurant about 3 blocks away that was amazing and I cannot remember the name of it. Was Disappointed that there was No Microwave in the Room as I had brought food for us for Breakfast due to the hours of our travel and had to leave it at the Hotel. So we had to wait until 5am and eat at the airport.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Clean, nothing fancy"

3
User 11/11/2018

We are staying here for 4 nights and booked through Hotwire. I feel tricked because I wanted a hotel and this is a MOTEL but could not cancel due to policy. I did request a room up front and got building 200 thank god. I can hear the train from the bathroom because there is a window but shutting the bathroom door kills the noise. I feel bad for this in the back! The room was clean and they seem to have updated it. But the bathroom was horrible, I have a closet larger than the whole thing (including shower). There is a walk in closet that they should get rid of to make a larger bathroom. The shower had mold and mildew plus a hole near the shower head. If you are even slightly over weight (I'm a size large in clothing) then you will be really uncomfortable using the toilet! The air works great and the water get super hot (which was great)! Good place to stay if you aren't hanging out in the room. The staff was very friendly and accomidating! If it wasn't for the bathroom and the minor noise, I would give it 5 stars.

RogersM52, General Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"VERY NICE"

5
jobrob, Denver, Colorado 07/11/2018

This hotel is very convenient to the San Francisco airport as well as the Milbrea Bart Station. They have 24 hour airport shuttle that runs every 30 minutes which is great !! There is a complimentary breakfast as well as a full service restaurant and bar. The rooms in the very back of the hotel can be a little noisy due to close proximity to the train tracks. Free parking also. Good place to stay.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Park/Fly from SFO"

5
DCMRDH1979, San Jose, California 06/11/2018

Traveling to Mexico the next morning on a 6am flight. Stayed the night before. We have stayed at the El Rancho many times over the past 10 years. Always top notch service. The rooms are clean and the airport shuttle is like clockwork!! You can always count on these folks!

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Not my usual experience with Best Western"

2
User 02/11/2018

I usually book Best Western when available, this hotel however has not turned out the way I hoped. We decided to stay a bit outside of San Francisco so the hotel wouldn't be so expensive. The rate though was still too high for the comfort of the hotel. The bed was not very comfortable, as were the pillows. The bathroom was very tiny. The room was clean, which made up for a bit of the discomfort. The worst thing was the trains. We stayed here on a Friday and Saturday night. (We had a room all the way at the end of the property, very close to the railway) When a trains drives by the windows in the room actually rattle, that with the loud noise from the train have not helped me sleep well. The breakfast snack was not much, it is nice to grab a cup of coffee or tea. Staff in the hotel, breakfast area and front desk were not very friendly. Housekeeping ladies were though.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Overall good experience"

3
User 01/11/2018

Adequate property - a bit on the expensive side for value for money. On the positive side, it's close to the airport and has an airport shuttle. The check in was efficient and the rooms in general were adequate. However, ideally for the quality and amenities, this hotel should be 30-40% cheaper

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Visiting kids and granddaughter"

5
carhar11, Huntington, New York 30/10/2018

We stay here about once a year in order to visit our children and granddaughter who live in the city.We find the hotel very comfortable and convenient. Everyone tries hard to please the guests. While it isn't exactly upscale or fancy, it is clean and comfortable and reasonably priced. The rooms are very large and well maintained.Breakfast if fine.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments.

"Our 4th visit to this Hotel"

5
Wernero, Zurich 29/10/2018

No need to lose too many words. We were again totally satisfied. Perfect location, friendly and helpful staff, very good, spacious, clean and quiet room and perfect complimentary breakfast at the restaurant. This was our 4th visit to this hotel, and should we come to SFO again, we will for sure book at El Rancho Inn!

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Park and Fly...Stayed Here For Decades"

5
seeksocean, Northern California 24/10/2018

I can't say enough about how great this place is. I am a Best Western VIP member and I always get treated great. The rooms, while not super modern, have incredible comfy charm. I usually get a suite and am never disappointed. The departure snack is ample. And I was pleased this last trip to see that they have included a couple hot options. Thanks El Rancho for decades of great service.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Very disappointing"

2
chrismranger, Portsmouth, United Kingdom 23/10/2018

In order to try and be totally objective, the only real advantage for this hotel was its close proximity and shuttle bus to SFO airport. Everything else was very disappointing. Checking delayed due to a BW inspection! So all guests had to wait 30+ minutes to check in. No staff were smiling, apologetic, over helpful. The rooms were very old style, definite need of modernisation. The facilities, including the Terrace Cafe, were very drab, uninspiring, no atmosphere, limited choice of food and drinks. Very disappointing and will recommend to my travel agent not to place guests in this hotel.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Clean, but dark and needs remodeling"

2
Susan K, Santa Cruz, CA 23/10/2018

We did the park and fly and the price was decent, but the room we received was dark, dingy and in need of upgrading and remodeling. The bed and sheets were clean, but I've stayed in better places. The whole hotel needs an upgrade and new carpets.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Stop over"

4
User 20/10/2018

Nice hotel/motel rooms really clean and comfortable good cafe/bar food was nice and not too expensive. Hotel is very handy for the airport so ideal for first night or last night would definitely stay again

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments.

"Great CHoice for SFO Park n Fly"

4
Bagpipemarshall, Merced California 14/10/2018

This has been a long standing choice for many who need to use Park n Fly out of SFO. It is clean. It is convenient. It has a good travelers light breakfast available included in price. Airport service is every 30 minutes departure. Pick up at SFO dependable although sometimes a little slow. Lots of food choices within walking distance.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Wonderful Staff ... Rundown Hotel with TRAIN TRACKS RIGHT BESIDE !!"

2
User 13/10/2018

Wonderful Employees... rundown hotel. Right beside train tracks ! If you're a light sleeper , request a room in the front. My first night I DIDNT SLEEP AT ALL TRAIN HORNS AND CROSSING BELLS RANG EVERY HOUR on the hour. Which couldn't be drown out by their rattling AC or ear plugs. Besides the staff the only other good thing is the convenience to the airport with their shuttle. Any building behind the 200 bldg wont allow you to sleep... and the pictures are misleading, as it makes it seem like a resort when it's really more like a motel in a parking lot.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review, and comments.

"Lovely Hotel"

4
Bob B, Chatham 10/10/2018

This is a very nice hotel. The breakfast isn't stellar - basic carb, fruit and yogurt - but was fine. The hotel room was great. The staff was friendly and attentive. The only downside was waiting 40 minutes for the airport shuttle to pick me up at SFO. The shuttle back to the airport in the morning was great. I would stay here again if I need to overnight between flights in SFO.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review and comments.

"Park and Fly"

5
User 09/10/2018

So organized. Rooms are dated but clean. Service is amazing. The front desk arranged transportation to the Pier when we cruise and great service to and from the SFAirport when we fly. Breakfast in the morning is fine for us! You can also order a full hot breakfast at your own expense.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review and comments.

"NO luggage help!"

2
schwakes, Nipomo, California 07/10/2018

I used to LOVE Best Western - but THIS place needs something . . . well . . . better. After taking the El Rancho shuttle from SFO, we were "TRAPPED" by our reservation - to wit, we would NEVER have made this (pre-paid) reservation if we had known that El Rancho has NO luggage carts available. This is a VERY large property with many rooms VERY far from the lobby and upstairs. Hey - we are old, and had LOTS of luggage as we had been traveling for a number of weeks in Europe, and had to schlep them what felt like a quarter-of-a-mile and then upstairs. The room was passable, and the breakfast set-up actually pretty good (fresh, moderately tasty pastries, and other nice goodies), but nothing could make up for our check-in/no luggage help ordeal.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
I sincerely apologize we failed to provide help with your luggage; I will be sure to reeducate my staff that we provide help for our guest.

"Very nice cozy hotel"

4
User 07/10/2018

I stayed in this Inn for two nights, it is very good for quick stays like one or two nights. Rooms are very comfortable, breakfast is very small with not much variety, but this is what you get for that price in this area. I enjoyed my stay in this one and would definitely recommend it.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"The only way to fly"

5
Philip G, Ukiah, California 05/10/2018

After an international flight, it is grand to look forward to staying at the El Rancho and driving home in the morning, after a good night's sleep. The car service is we'll orchestrated and the rooms are comfortable and reasonably priced.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments; our aim is to provide the best services possible.

"Convenient "

3
User 27/09/2018

An over night stay before catching a flight to SFO. The staff was friendly and arranged shuttle pick and drop of to the airport. I wasn't very impressed with the included breakfast and I felt the room was a little pricey but worth not fighting commuter traffic.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Very clean"

2
sznz2018, Homestead, Florida 26/09/2018

the hotel was nearly sold out and the only room available was a single queen bed room. The room was not very spacious, but it was very clean.The restaurant on the premises was a little overpriced for average food.The front desk staff was very courteous, knowledgeable and efficient.Would definitely recommend.

RogersM52, Public Relations Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for comments.

"Great place to stay near the airport!"

5
denise1031, Rock Hill, South Carolina 23/09/2018

We stayed one night for an early morning flight. The person who checked us in was extremely nice and helpful. The shuttle driver who picked us up after we returned our rental car was incredibly nice and friendly. The shuttle driver the next morning picked us up in front of our room at 3:00 AM in order to make our early morning flight. There are many stores within walking distance where you can find any items you may need - turn left out of the parking lot to find a great shopping area behind Office Depot. Clean updated rooms, friendly staff and location add up to make this hotel the best place to stay near the airport!

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Stress free airport option"

4
BVJulia, Bear Valley, California 23/09/2018

While the hotel itself is a tad dated, you can't beat the El Rancho for easy travel out of SFO. We were able to leave our car there and use their shuttle to SFO for a trip to Europe. When we returned 10 days later, our car was parked right in front of our room and we got a good night's sleep before driving 3 hours home. They've been offering park and fly for years and they've got it down to a well oiled machine. It was a stress free, economical way to deal with travel and we'll do it again next time we travel out of SFO.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your response.

"NJ and Back"

5
placito1, Anaheim 16/09/2018

This was my first time doing a park/sleep/fly trip. I was initially a little apprehensive. After I saw how flawlessly everything was done I was super pleased with my decision. Upon arrival and check in we were greeted immediately, check in was handled rapidly and procedures were well explained. The shuttle was on time and got us to the airport in plenty of time. Our return trip went equally as flawless. All employees that we met were wonderful to deal with. The room was of sufficient size and very clean and nicely appointed. The breakfast was quite good and enjoyable..

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments; we appreciate your feedback.

"Stay and Park with ease!"

5
bashfulbuddy, California 15/09/2018

Had a wonderful stay and my car was in front of my room when I got back to spend the night...perfect. Our plane was delayed and had to make some changes in our stay times and it was smooth and easy. Thanks for a clean, comfortable room with above and beyond service! Dinner was great and service the best. Safe, clean, easy and economical. What more could you ask.

RogersM52, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments.

"Best place for Park and Fly out of SFO"

5
Andrew B, Cameron Park, California 15/09/2018

We've stayed her almost a dozen times over the last 20+ years. I have to iterate it is the perfect place to leave your car when traveling for over a week and leaving early out of SFO. Your car will be waiting for you when you get back and the rates make it reasonable enough where you get a nights stay and you don't have to pay for the more expensive airport parking. The rooms are clean and the shuttle runs frequently (about every half an hour I believe).

"Thank you to GM and staff at this Best Western"

5
User 09/09/2018

My husband, two sons and I stayed at this hotel about a week ago and to be honest we were allocated an awful room overlooking a junk yard and near a noisy train line. The room was tiny and the beds even more so. The door to the unit had a large spider web growing on the corner and when we open ended the door the smell was of very stale and musty air. The windows couldn't open and we all had a bad night thinking of what we were breathing in through the air conditioning. The breakfast was served over two rooms but we weren't told that so we only noticed the eggs section after we had finished eating. However after I had completed the survey I received a very nice letter from Mr Rogers Macon apologizing for our less than pleasant stay and asking us to come back if we could to give them a second chance. Well we had to stay close to the SF airport one more time so elected to come back here and all I can say is wow! The service from Jessa was great, we have been allocated a wonderful room where the windows open, the air is clean and the bed super comfortable- thank you to all at Best Western for the great service and I am happy I can write a great review

"Home away from Home"

5
Jomama3G, Auberry, Ca 06/09/2018

The staff is Wonderful here. Everyone goes above and beyond to make life easier on us. We Love our El Rancho Family. We stay there every other weekend for work and Love how much Love their Staff gives us. Everyone not just the front office Everyone.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments.

"Leave your car and fly"

5
Chelsea42, Northern California 04/09/2018

We've used the El Rancho many times for one to two week vacations. (I think they charge extra for cars left over two weeks.) It's easy, it's convenient. The rooms are clean and comfortable and the airport shuttle runs every half hour. Sometimes it's more of a wait at the airport on the return trip, but all in all it's a great deal.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Clean, Quick and Easy"

5
User 30/08/2018

Room was comfortable and clean. Very convenient for leaving your car and taking the shuttle to the airport. Continental breakfast starts at 4:30 am till 9:30 am. Many bakery goods are wrapped in plastic for your convenience for traveling. Nothing special with the breakfast, just home cooking stuff. Toast and bagels, mini egg thingy, yogurt, cereal, hard boil eggs, and oatmeal.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comment

"Great hotel to start a Cali journey"

4
joergstaude, Soest, Nordrhein-Westfalen, Germany 29/08/2018

Just ten minutes from the airport, lots of rooms, parking lots, a washing machine/dryer and a restaurant with a great breakfast where you can meet a lot of people coming in from Hawaii. Nothing to complain about really. A little bit difficult for traveling with small kids though as the cribs are the old ones with metal bars. Our little one always bounced against them during his sleep. Had to cushion them with pillows from outside. Alina & Joerg & Leif (Soest/Germany)

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"nice clean hotel near airport and car drop off"

4
r_osterwald7, Koog aan de Zaan, The Netherlands 28/08/2018

nearby airport, shuttlebus available. good restaurant, spacious rooms, wifi good, nice check in en ckeck out. we dropped the car of at alamo the next morning. just vijfe minutes drive. enough gas statiobs on the way.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Well situated hotel for travel, friendly staff"

4
johanbr2018, Diest, Belgium 28/08/2018

Used this hotel for my arrival and departure connection to SFO Airport. It is really close by without the noise of the airport! Rooms are fine and staff are friendly. Food at breakfast is plenty. In all a good experience!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Comfortable Hotel Near to the Airport"

4
Braddell_Hill, Singapore, Singapore 27/08/2018

We chose this hotel so that we can stay near the airport to catch our flight on the next day. The hotel provides free shuttle service to the San Francisco International Airport. It also provide free on site parking. The rooms were of good size, with complimentary coffee and tea. The bed was comfortable. We also had a simple breakfast provided on the day of departure. Rooms come with air conditioning. That's great. The thing to note is that the hotel is right next to the train line. Whenever the train pass by, it will sound the siren. Can be disturbing but you get used to it. Just across the road, you can find a Safeway supermarket. You get a good selection of restaurants. This is a good location. I would certainly recommend staying at this venue for people who are choosing to stay near the airport to catch flights.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Watch Your valuables"

2
Steve M, Brisbane, Australia 24/08/2018

The hotel is well located, and has a shuttle bus from the airport. A free breakfast is available in the restaurant. The rooms are ok, HOWEVER be aware that while the rooms are being serviced I observed the rooms are left open and unattended. Our room was at the rear overlooking a junk yard, and while we were out some of our credit cards vanished from our room, and were immediately used fraudulently. I believe management when they said that it would not be houskeeping, I believe it was someone from outside who took advantage of the lack of security

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments; I can assure you I will follow-up on your concerns.

"Wonderful"

5
sshiel2017, Port Douglas, Australia 19/08/2018

We love staying at El Rancho Inn. The particular suite that we stay in extremely comfortable. Reception welcoming and efficient. Service in all area very good. Clean laundry. Very good location. Thank you Vicky. Look forward to our return in 2 weeks. Would recommend highly.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments.

"Last Hurrah at El Rancho"

4
User 16/08/2018

We had a great return visit to the El Rancho Inn in Millbrae. Sorry to hear it is to be torn down sometime soon. Small but comfortable rooms. Loved the pool. Everyone was friendly and easy to work with. Wish we would have thought to take the free shuttle to the airport, could have caught the Bart from there instead of using Uber to the nearby station.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments.

"Satisfied consumers"

5
Bvortiz, Modesto, California 15/08/2018

Utilized stay park and fly that this hotel offers. Nice comfortable and quiet room. Airport close to hotel. Smooth shuttle to and from airport. I would recommend this hotel to anyone and would definitely stay here again. Overall great experience.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments.

"New remodel great rooms!"

4
BluesTraveler88, Visalia, California 15/08/2018

Stayed here a few years ago because of the park and fly deal. They have spent some time an money bringing this place up to a top choice. Very comfortable rooms, nice beds with choices of firmness on the pillows. Easy park and fly service for up to 10 days. Nice bar with a window into the pool.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Best in Class"

5
iowaaggie, Alaska 13/08/2018

The Best Western Plus El Rancho Inn is the best in class and probably the best hotel I have stayed in. There is an amazing staff, (and multiple members at the busy times) that quickly checks you in/checks you out/answers questions. The free cookies and the small gift for members was much appreciated. The free airport shuttle is amazingly quick - and I mean unbelievably quick to pick you up and drop you off at the hotel. The room was large and quiet. It appeared to have been recently remodeled. The free breakfast was AMAZING, with ample seating for everyone. The bar was great. The drinks prices and meal prices, (at the bar were fair). The staff was amazingly friendly.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments

"Good Location Close to Airport"

3
Scopes1, Melbourne, Australia 11/08/2018

Good hotel to stay in if you're flying in or out of SFO. There is a free shuttle to and from the airport, which is only about 10-15 minutes away. Check-in was quick and easy. The room we had was quite small, but it was only for one night and it was clean. There is a restaurant and a nice bar area on site. Also, a shopping complex about five minutes down the road.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments

"Good location in suburb of San Francisco to explore SF and vicinity"

4
lomies2018, Lohmar, Germany 09/08/2018

A nice motel outside SF close to the airport SFO. Typically used by travelers staying 1 or 2 nights for coming or going to SFO. Benefits: Tidy and nice rooms with daily service; free airport shuttle; 15 minutes walk to BART and train station; Good early served breakfast including boiled and scrambled eggs; Friendly, supportive, and patient staff at the reception; Good WiFi; Guest PC with printer in lobby. Cons: Expensive regard to price-performance ratio; Breakfast: one way paper plates/cups and plastic cutlery - I would like to see environment friendly reusable tableware for the high room rate; Noise from railway nearby in the night.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Vacation Trip"

5
jjlerner, Dos Palos, California 08/08/2018

I pick this place because of location we were at the airport in minutes. The grounds are very good and accommodate a scooter for a handicap person. The restaurant and bar were great we could have our dinner there. We did the park fly and sleep and at first I booked it with Parksleepfly.com and they charge 50.00 for that service but I needed a handicap room for my husband and called the hotel. They cancelled the reservation through them and I booked with the hotel and had all my husbands needs taken care of for the trip with them personally. We saved $50.00. They paid for the special shuttle with the lift for a scooter. It was a great start to the trip and coming back was taken care of. We would do this again my car was taken care of. Loved it!!!!!!!!!!!!!!!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"An average place"

3
NatrajKumar, Chennai (Madras), India 08/08/2018

The rooms are average with cleanliness factor (due to the carpets) below preferred levels. The free breakfast is nothing to speak about. The restaurant and bar are good. The most facorable factor for this hotel is the location. Else, I wouldn't stay.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; you can be assured I will follow-up on your concerns.

"Convenient hotel and parking near SFO"

4
Michael L, Roseville, United States 07/08/2018

This is an old hotel, but in a great location near SFO. The price of the one night room plus 2 weeks parking is the best I have found near SFO. The rooms are clean but smell musty until the AC is run. They all contain a refrigerator, and for an upgrade there are a few rooms with full kitchens. There are scheduled shuttles 24 hours to SFO, and convenient pickups at the airport, although sometimes with a 15 minute wait. Shuttle brings you right to your car; very convenient. Continental breakfast is available from early AM for early fliers and is included. AC works but a bit noisy.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Horrible Experience"

2
Skootchover, Atascadero, California 06/08/2018

There are too many other park and fly options in the SF airport area for me to stay here again. At check in staff were not helpful explaining their specific park and fly process, just handed me paperwork to read. There is no elevelvator (and this was not explained to me when I was asked if upstairs was ok) for the 200 building where my room was, so I lugged my heavy suitcase up the stairs by myself. The only thing check in staff made perfectly clear to me was that I paid A LOT more for my stay because I didn't book directly. The BW website does not have the navigation to book a park and fly with a room on each end of your trip. She also told me I wouldn't be getting my full BW reward points because I didn't book directly. The room smelled of mold and the public transit train station near by is very loud. The shuttle for the airport is 24 hours and was on time. I was not able to take advantage of the Grab n Go breakfast on departure because it is not 24 hours. Your car most likely does not stay on site while you are away - this was not explained to me at the time of booking. Upon my return, it was dark, late, and cold so the shuttle pick up (about 25 minutes) felt like an eternity. The driver, however, was very helpful and friendly. The room on my return was downstairs (thankfully) and did not smell heavily of mold. The shower was a nightmare with no water mixiing valve. The water was either ice cold or scalding hot.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for taking the time out of your busy day to share your disappointment with your recent stay; I sincerely apologize we failed to provide you with clear and concise information concerning our park and fly. The El Rancho has been providing long term parking for over 30 years with few exceptions everything goes off without a hitch. By booking via a 3rd party you tend to give up some things such as full credit with your Best Western Rewards also being able to deal directly with the hotel if you have a problem or concern; you can be sure I will follow-up on your concerns to ensure all our guest have a safe and pleasant stay.

"Basic Room"

3
JanineBertson, Hong Kong 30/07/2018

We had an ok stay at the Best Western Plus El Rancho Inn. Staff were helpful and friendly. The room was clean, the A/C worked well and the shower was adequate. Quite pricey for what we experienced, but it was somewhat expected for a hotel out by the airport.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments.

"Awesome Park and Fly Option"

5
ianmck2018, McKinleyville, California 29/07/2018

Rooms were acceptable if a bit plain. Beds and pillows were comfy. Staff was great, very courteous and helpful. Top notch Park and Fly service including car parked at room upon return, express checkin and room drop off.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments.

"Airport Hotel"

5
Jennifer O, California 28/07/2018

We stayed here one night only as we were flying to France the next day. We left our car with the hotel - 10 days are included (not including the night you stay in the hotel) with your stay. The Inn itself was pretty big and the breakfast included was okay - typical cereal, yogurt, boiled eggs, breads, etc... My only issue was that when I signed the paperwork for my car storage you give up any claims to their responsibility for you car. That seemed a bit of an overreach to me, being that I didn't see that on their website and I am giving them my key to my car. I even made the reservation on the phone with a real person and there was no mention that they would not be responsible for any damage to my car for the duration of its storage. Anyway, a shuttle comes by to take you to the airport and upon return, you call the number on the receipt they give you and they come pick you up and take you to your car.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments, we will appreciate you staying with us.

"Great Hotel for a Layover "

4
SMaher8, Ireland 24/07/2018

We used this hotel for a one night layover before catching a flight at San Francisco Airport. Very good service by hotel staff. Rooms where large and very clean. Restaurant served nice food. The hotel also offers free airport transfers

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments.

"Dirty room"

1
User 23/07/2018

When my family and I arrived at 1 a.m. in the morning from a 9-hour trip we noticed in our sheets we noticed pieces of bitten apples and bread crumbs it was disgusting we paid a lot for what we got and horrible checkout experience. The only thing they did for us was give us $20 discount. We stayed there before and it has been a great experience but this time was a horrible experience

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for letting us know of your disappointment with your room during your recent stay; our aim is to ensure our guest have the best stay possible. I want to personally apologize that your room did not meet your standards of satisfaction; I've discounted your stay as a token of our commitment to guest satisfaction. Please feel free to contact me directly at the number listed below.

"Good enough airport hotel"

3
JJ-In-NSW, Newcastle 21/07/2018

The reception desk staff were lovely. The room was large and a bit tired (especially the bathroom) - needs an update. A continental breakfast is included. It was ok. The hotel is about 4 miles from the air train & reception gave us a map of how to get to the car rental return place. That part was easy & the hotel served our purpose. One complaint: There was no remote in the room for the tv. We could & did use the buttons on the tv to turn it on & change channels, but it was inconvenient. My husband told the front desk & asked for someone to give us a remote to operate the tv. The man who arrived didn't seem to speak English &/or be able to take in that the tv (which was on when he arrived) was working fine, we just needed the remote. He dithered around turning the tv on & off, which was just weird & changing channels w/ the remote he brought & eventually said he'd be back, even though we asked if he could just leave the remote on his hand. He did come back about 5 minutes later & gave us his remote. He barely spoke & did not respond to our questions. I felt ok because my husband was in the room, but if I'd have been traveling alone, I would have felt creeped out & threatened by this man's odd manner.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments; we will work on the concerns you've raised.

"Tenth time for us"

5
chucktodd75, West Sacramento, California 18/07/2018

Over the years we have taken advantage of El Rancho's Park and Fly plan and have just thought of it as an easy placeto stay. This year we we totally pleased by the high level of maintenance, the friendliness of the front desk staff and the absolutely spotless well-appointed room. Canalso recommend the which has an excellent menu and a super friendly waitstaff. Bottom line: A great place to stay, a park and fly option for avery reasonable price, all just minutes to SFO via their on-time shuttle.

"Vacation stay outside of San Francisco"

5
User 17/07/2018

My wife and I were very pleased with our 2 day stay at this property. I was driving a 15 passenger van so I needed extra parking space which was a big positive. The staff at the front desk were wonderful. We had a very request with Vickie who went average and beyond to handle. She also recommended that we take the train to the Giants versus Cubs game at ATT park given we were drive a large van. Great suggestion that we took. The free breakfast was outstanding in the offering and the setting inside and out was very nice. We used the pool that was very clean after an afternoon at the baseball park. We highly recommend this hotel and location that is a short drive to San Francisco vacation sites.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments; I will be sure to relay them to my staff.

"Incredible"

5
AVAACA, Atlanta, Georgia 16/07/2018

I decide to try this hotel from previous experiences and followed the reviews, so here is my review: Hotel location in South SFO, mid upper class area, safe and clean, lots of choices to different needs. Just the walking distance to the closest train station is about like 2 miles.. but ok, hotel can provide you a quick ride there. Several train/metro (BART) stations to rich north SFO where most of the touristic areas are. Friendly staff and clean hotel, nice bed and overall I would rate this with a 99%. Better than other best western hotels I've been before. I would recommend it for everyone and to stay longer days , I did only two nights and it was great hospitality.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments.

"Clean, Affordable, Good Stay"

4
hollysB5491XU, New York City, New York 09/07/2018

The property is situated in a great neighborhood and close to the airport. The amenities are pretty good: small workout room, outdoor pool, clean rooms. They have complimentary departure food early in the morning, too (starting at 4:30 am!). The hotel is close to traintracks, so you can hear trains coming through, but it's not too much of a noise issue.

Rogers M, Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Fantastic!"

5
User 04/07/2018

Stayed the night before our flight from SFO to Mexico. Shuttle took us to the airport at 4:30am and stored our car securely for the week. When we arrived back from our trip all we had to do was make a phone call and we were picked up at the airport and delivered to our car. Hotel was very clean and staff was very professional and accommodating. Will definitely stay again.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Perfect airport stay"

5
Piazza777, Vicksburg, Mississippi 03/07/2018

One of the cleanest hotels I've ever stayed in. There just one night for early SFO flight the next am. Would stay there again in a heartbeat. Restful and refreshing. Highly impressed, well more than what I was expecting!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Nice but noisy"

3
Celia H, Codsall, United Kingdom 02/07/2018

The El Rancho is convenient for the airport and our room was clean, cool and comfortable. But we were baffled that our request for a quiet room was answered by accommodation in one of the rear blocks, right next door to a busy commuter railway line. Worse still, every train blew its horn as it approached the adjoining level crossing. Trains services went on until late and started early. I suppose we could have asked to be moved, but quite frankly, after an 11 hour flight, we lacked the energy! There was good consolation the following morning, however, when we opted for the paid for breakfast and enjoyed excellent service, good coffee and freshly cooked delicious food.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"The best SFO Park & Fly"

5
User 01/07/2018

My partner and I fly out of San Francisco several times a year. We live in Mendocino, so it's a long drive to the airport. If it's a morning flight, we stay near the airport the night before. The Best Western El Rancho is by far the best Park & Fly we've tried. You can choose to stay overnight either at the beginning or the end of your trip. The rooms are clean and comfortable. The shuttle is prompt and well organized. On our last trip, to Germany and France, we stayed overnight on our return. The shuttle driver gave us the key and took us directly to the room. Our car was parked right outside, ready for the drive home the next day. What a relief it was to have everything ready and in place after the long flight home! There is a good restaurant and bar on the grounds and a complementary breakfast. In short, the El Rancho really has it's act together and we'll stay there again.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Decent choice near the airport"

3
A P, Toronto, Canada 28/06/2018

10 min drive (or shuttle) from SFO. Parking can be an issue if only staying a night as they offer long-term parking and the place fills up. Room w 2 queen size beds was roomy enough. Hotel is a sprawling 2 or 3 storey complex and rooms at the very back are right beside train tracks. I sleep with ear plugs and the room did seem well insulated but could be an issue for some. Drops to a 3-star as a member of our party arrived SFO @ 11pm and shuttle driver was particularly rude. Friend got confused between the 2 Best Western hotel locations and said he would call to confirm and driver told him he couldn't wait and left him at the airport for the next shuttle to pick him up. After a 5.5 hour cross country flight, not the kind of welcome to begin the holiday.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I sincerely apologize for the problems you encountered during your stay, you can be sure I will follow-up on those concerns to ensure we are doing the very best possible job for our guest.

"Terrific Spot for a Layover"

5
Pookaa16, Philadelphia, Pennsylvania 19/06/2018

Meeting friends for a wine country vacation and needed to fly in the night before. The hotel has quite a history (one of the buildings dates back to 1895 I believe), but it is well maintained, they have a free airport shuttle and the staff is wonderful. Had a nice dinner at the bar (sadly, not the underwater bar) and Marco was wonderful even though he was alone on his shift. The next morning I complimented the gracious staff who miraculously transformed the bar into a very full "Departures" buffet - and kept it neat and filled the whole time. Well done, everyone.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Good for airport service or long term parking"

3
Pam C, Ormond Beach, Florida 19/06/2018

We chose this hotel based on decent ratings from TA and the fact they had their own Airport service vans for transportation to/from the San Francisco airport. We arrived and were promptly checked in and given quick and easy directions for returning our rental car to SFO. We were also signed up for the shuttle the next morning (Note: it runs every 30 minutes and you are wise to sign up in advance--no fee). We returned our car, called the shuttle per instructions, waited about 20 minutes and were taken back to the hotel after a few other pick up stops at the airport. Again, if you are planning on taking the shuttle FROM the airport, to the hotel, call the shuttle number as there are a limited number of seats! Note: the hotel has no elevators so if you are not mobile, request a ground floor room when you book. Also, all rooms open to the outside corridors. Bonus: We were told that cars can be left here instead of at the airport when traveling for a considerable sum less than airport fees. Check the hotel for details.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Nice stay before trip"

5
Carol G, Concord, California 18/06/2018

This is the first time we did the park-sleep-fly thing. Highly recommend it! Staff was efficient & knowledgeable. Room clean, comfortable. Bar/Restaurant good. Breakfast "snack" nice & easy. Drivers good getting us there and then picking us up from the airport.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your response; hope to see you next year.

"Good place to stay before and after your trip."

4
Larry U, Lodi, United States 16/06/2018

I used Park-Sleep-Fly to arrange this stay. TEN days of free parking with at least one day's stay on either end of the trip. I'm really glad I opted for staying overnight on BOTH ends of my trip since I had been traveling for about 29 hours when I finally arrived back at the hotel! Decent no-frills room, breakfast snacks (Not a full breakfast but adequate with instant oatmeal, yogurt, cereal and coffee). A decent value.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments; hope to see you again.

"The glamour of an old fashioned road trip"

5
kkl68, istanbul 16/06/2018

We loved our two night stay at this conveniently located (from airport) hotel. It was a total throwback to my childhood, when we would regularly stay in roadside motels with outside hallways, only this was way nicer than any I've ever seen. Clean, friendly, helpful, even lovely; with a tiny pool, plenty of parking, and very good free breakfast. Thanks so much, El Rancho!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments; hope to see you again.

"BW El Rancho Inn, Millbrae, CA"

5
unicornflight500, PASO ROBLES 06/06/2018

We have been using the El Rancho Inn for their "Park and Fly" package for over 30 years when we fly out of SFO. They never disappoint. The grounds are well kept, the employees pleasant (even the shuttle driver at 4AM!), and the rooms are very nice. We never have had to worry about leaving our car there for an extended period and the shuttle is quick and fast to San Francisco Airport. The bar, restaurant and pool are also very nice.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; we really appreciate your comments.

"park and fly"

4
User 05/06/2018

this is an excellent option to the SF international parking issues and costs. We use this motel every time we chose to fly out of SF. The rooms are very comfortable with WiFi and surprisingly quiet and has the option of a wonderful complimentary Continental breakfast. The car has always been monitored and has never been tampered with during our absences. They have a complimentary van drop-off to and from the airport and runs every 30 minutes.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; we really appreciate your comments.

"Best p;lace to stay when using SFO airport"

1
CarolKovach, Coarsegold, California 01/06/2018

Convenient to airport, lots of shuttles, safe place, car parked outside room when I arrive back. and key handed to me as shuttle stope outside room. Good restaurants nearby, and a Trader Joe's. Car is safe and staff always helpful.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I noticed based on your comments we did everything right but your grade looks as if we did nothing right.

"Perfect, comfortable motel for airport stopover with pool and restaurant on site"

4
Susan C, Melbourne, Australia 31/05/2018

I stayed in this motel around 10 hrs on a stopoverflight from Australia to Montreal. It was so good to have a sleep in a nice, clean room in a comfortable bed after 18 hours of flying. There is a free shuttle to and from the airport even when I left at 4.30am in the morning - a very efficient and friendly service. The restaurant on site served very nice food. There were also shops across the road if a longer stay was required. A perfect location near airport at a reasonable cost.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope we get a chance to serve you again.

"good stay overall"

3
hlt288, Orlando, Florida 31/05/2018

Good stay overall. All we needed was to crash for one night. Hotel room was in good conditions and clean. Just make sure you're not in the building all the way in the back as the train will keep waking you up.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Great SFO layover AND great San Francisco vacation base"

4
CLG_Ottawa, Ottawa, Canada 31/05/2018

Arrived in SFO late in the night on the first day of vacation and just needed a place to sleep before having to return to the airport to pick up a rental car and leave town for Yosemite. The Best Western El Rancho was a great choice -- it was super easy to grab a shuttle and was only 10 minutes to the hotel from the airport. The room met our needs and there is elevator access to the second floor if you find yourself up there. The complex is quite large with several different buildings, so if you have mobility issues, you may want to make sure that you are closer to the lobby / restaurant. We had a quick breakfast -- the free breakfast is actually quite good with a selection of eggs / waffles / fruit / cereals and muffins in a nice breakfast environment, although it was quite busy when we were there. On the tail end of our trip, we returned to El Rancho for an additional two nights as the base for our San Francisco explorations. The hotel met our needs for this quite well -- the free shuttle to the airport (5-20 minutes, depending on the # of stops needed to pick up other guests) worked well to bring us to the BART, then it was a quick and easy 30 minutes right into Powell station near Union Square. At the airport, you can call the hotel for free on a phone right at the arrivals outside door # 2 at the international arrivals. The longest we waited for a shuttle was 20 minutes. We did a have a problem with some noise on that second stay, however, since the shuttle picks passengers up at their "building" -- so a group of rather loud people being picked up at 4am decided to chat and laugh right outside our door while they waited for the shuttle. This is not the hotel's fault per se, but having a shuttle pick-up outside guest rooms at unreasonable hours is bound to be trouble -- perhaps having the pick up spot across the lane would be better so that there is some distance between chatters waiting to be picked up and those expecting to sleep at 4am. Other than that, though, the rooms were quiet. There are some restaurants within walking distance around the hotel but mostly fast food spots. We didn't take advantage of the pool but it looked great and welcoming. Overall, this is a nice complex with nice, accommodating staff and I would recommend it for a San Francisco stay.

"OK place. Rooms are quite worn. Relatively clean."

2
LennyR47, Boston, Massachusetts 28/05/2018

Kind of a disappointment from the pictures and the reviews. Not what I expected as a 4 star motel. People coming and going all night long with large vans with instruments waking you up. Would not go again

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Lovely stay"

5
deanc471, United Kingdom 23/05/2018

What a nice hotel we stayed for 3 nights at the start of our vacation a party of 4 me and my partner and her daughter and boyfriend two rooms which the were next door to one another which is always nice.Firstly the hotel shuttle from and to the airport so easy to use came out of the arrivals hall and there are phones across from there to ring the hotel and told me it would be about 15 mins and where there in 5,and back to the airport you tell reception what time you would like it and they pick you up at your room happy days.As we were staying here it was so easy to use the BART $10.50 return from the bart station which is about 10 to 15 min walk away and safe at night as we returned back about 23.00 on two nights.the rooms just what we wanted tidy and clean and comfortable breakfast was also good for what we wanted being up early to get into San Francisco to sight see.So if we was going back to the area yes we would definitely stay here and would recommend to friends from the UK.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your for your comments; we really appreciate your review.

"El Rancho Inn"

5
Traveling424, Patterson, United States 21/05/2018

This property was amazing. It is a motel type property in a Spanish style. It has a small outdoor pool (which I did not use due to cold weather and short time), an onsite restaurant, and a fitness room (which I also did not use). When I walked into my room, I was happily surprised by the little kitchenette and the queen size sofa bed in the separate living area. I was also happy with the what they refer to as the breakfast snack. The only differences between the traditional complimentary breakfast and the breakfast snack offered at this property is that the traditional breakfast comes with waffles, bacon and eggs, and the snack version did not. Personally, I was fine with it. Instead, they offered mini egg and ham omelette puffs, yogurt, cereal, pastries, fresh fruit, bagels and cream cheese, toast,, coffee, milk, and orange juice. I don't care about decor if it is clean, but some people might think the decor in the restaurant and the room are dated. In the bathroom of our suite, they did an upgrade, rather than a full gut which is obvious by the leftover (and poor) placement of the towel bar. Also, they may have had the previous tub lined as their seemed to be a very large air bubble between the liner and the bottom of the tub. Other than that, I was immensely pleased with the location, and the staff were very nice as well.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your feedback; it is truly appreciated

"Excellent hotel but Cal-train noisy in some rooms."

4
Merrill E, London, Canada 20/05/2018

Excellent hotel. Cal-train horn annoying and quite loud in our room which faced a street crossing the cal-train tracks. Noise of train horn likely less annoying in other areas of motel not facing this crossing.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your feedback; it is truly appreciated

"Stay, Park and Fly and enjoy the stay!"

4
Deborah H, Pleasant Hill 18/05/2018

It was an overnight stay and park deal that was better than the other two places we've used. Turns out--this is the best for cleanliness, great dinner and breakfast options, shuttle to airport and return.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Very good overnight stay"

4
northyorker, Toronto, Ontario 18/05/2018

Room was very comfortable for our overnight stay. Only issue we had was that our room was the last room in the motel like facility and close to the railway track that the BART system used. Until midnight, every few minutes there was the loud sound of the train going past the hotel. Started again early in the morning. When booking, ask for a room away from the tracks. Otherwise, room very clean, wifi was fine, breakfast was good. Staff attentive. There is a shuttle service to the airport every half hour. We arrived quite late and tired so we took a cab. Charge was $15.00

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Good for Park/Stay/Fly"

4
Denise O, Sonoma, California 17/05/2018

Fast check-in, comfortable room, good free breakfast, excellent airport shuttle service. The only issue was I was unaware the hotel moves vehicles offsite for your parking stay. Fortunately, my vehicle came back without any damage to the new paint. Quiet hotel-will use again and have already booked our next stay.

"Great Park n Fly"

5
Beverly B, Modesto, California 16/05/2018

Have stayed here 6-7 times. Super convenient for flying from SFO. Rooms updated with shutters and comfy beds. Showers are older style entirely tiled including the ceiling, very clean. Shuttle bus runs every 30 minutes to the airport and if you have a late arriving flight, you call and they come right away to get you. We love not being stressed driving to the airport and come the night before so we can be stress free.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for staying with us. I appreciate your comment.

"Served the purpose well. "

4
David R, Kennewick, Washington 16/05/2018

Overnight between flights and fairly close to the airport. This is an older property in typical California style. Room was very clean and comfortable ,particularly liked labels on the pillows "soft or firm". A complete mini breakfast surely gets you going. This is a very spread out hotel and the airport van picks you up at your room. Good idea.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for staying with us. I appreciate your comment.

"Comfortable"

3
Charles H, Eugene, Oregon 15/05/2018

Nice quiet room, a little on the compact side but completely serviceable. After a long international flight we just needed a place to collapse. Filled the bill nicely. Convenient shuttle service seals the deal.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for staying with us. I appreciate your comment.

"Great value"

5
smittyanne911, Lake Almanor Peninsula, California 15/05/2018

Leave your car here! Great place to stay; very convenient and affordable. Clean rooms with comfy beds. We'll definitely be back. Friendly staff; breakfast foods available very early to prevent overpaying at the airport.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for staying with us. I appreciate your comment.

"Great Fly and Park"

4
calvinf, Atascadero CA 10/05/2018

We arrived late afternoon, checked in and left our car for several days. A shuttle took us to SFO within a few minutes of arriving. On our return, we called the hotel at 1:30AM and were given directions to the shuttle pick-up point. We handed the driver a form that we received from the front desk on check-in and the driver took us directly to our car that was parked directly in front of our reserved room. The bed and pillows were very comfortable and the room was quiet. Check-out was not until 12:00 so we didn't have to rush in the morning. We had a late breakfast (10:00) in the restaurant. It was very reasonably priced and we thought it was just perfect. The location and service are great. We hope to stay there again.

"Recharging the batteries"

4
michaeldavis3000, Warwick, Rhode Island 10/05/2018

Got to San Francisco a day before my friends and needed a place to wait for them and rest. Arrived at the hotel at 1pm and asked what the earliest time I could check in was. The woman at the front desk was able to accommodate me immediately, signed me up for the Best Western Rewards Program, and provided me with literature on points of interest in the area so I could do some research while I waited. When I got to my room, I decided to take a quick nap and ended up sleeping for 9 hours due to the comfort of the bed and quiet location of my room. When I woke up I took a shower, watched TV for about an hour, and went back to sleep for another 9 hours! I still had time to kill so went to the restaurant for breakfast. The wait staff was very friendly and attentive and the food was fresh, delicious, and presented beautifully. With some time to kill, I went and sat in the lobby and ended up having a friendly conversation with an employee who turned out to be a Navy veteran for 30 minutes or so before heading to the lounge. I found a comfortable couch where I read for a couple hours until the bartender came in to set up so moved to the bar and ended up having a great conversation with him as well, while sipping on a pineapple - jalapeno margarita which was so good that I didn't want to leave when my friends finally landed after encountering a flight delay on the way from New England. I would come back to this hotel over and over again on my way into or out of San Francisco airport!

"The best stay ever"

5
SFOAB, Burlingame, California 08/05/2018

Vickie, Helen, Yesinia were all great I will be back again in the fall. Thank you all for a wonderful stay the best hotel experience I've ever had. Best Western should be happy the El Rancho Inn is a part of their collection

"Two nights stay"

3
Barbara G, Portland, Oregon 30/04/2018

Rooms getting long in the tooth. Well organized for the traveler flying out and leaving car. Mix up in the office and i ended up paying twice for my room.Watch what they charge you. Wifi is the average slow internet.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review and feedback.

"nice place but over priced"

4
Troyas78, Irvine, California 29/04/2018

we stayed in the hotel for two night for a business trip, the guys in the reception were very nice and helpful, the room is big enough, but the shower and toilet are very small. room was clean and breakfast was basic, we paid $296 per night it is overpriced. overall the hotel is ok-

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review and feedback.

"Very comfortable visit"

5
Deardre N, New York City, New York 27/04/2018

My husband and I have stayed at this charming hotel a few times when we are visiting relatives who live nearby. The rooms are clean, comfortable and well maintained. The restaurant crew were warm and friendly and eager to accommodate us. The office staff was helpful and efficient.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review and feedback.

"10 star Hotel"

5
User 24/04/2018

We highly recommend this hotel for park n fly . Super helpful, seamless in everything and the room was such a pleasant surprise to come into at 11:45pm after flying all day. They did everything they said they would. Literally delivered to our hotel room door and our car was right next to it. Great Service.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"vacation/parknfly program"

5
rscmoore, Groveland, California 23/04/2018

We stayed at hotel and used the park and fly program. The shuttle drivers were prompt and friendly. The hotel rooms were very clean and the staff were very friendly. The morning breakfast, coffee and snacks were a added bonus

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Met our needs and the staff was awesome!"

5
User 18/04/2018

Best Western Plus El Rancho Inn Millbrae Wonderful staff 570483668 The motel was nice and the hotel staff was very friendly. Vickie at the front desk was very helpful when renting cars and traveling to San Francisco from the hotel. The rooms were comfortable as we only needed the bed. We were given an upgrade the last two nights as we are BW rewards members. Overall a nice place to stay. Previous stars was an error and I tried to edit it without success. I rate this a 5.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Airport departure stay"

3
Peter B, Hartland, Wisconsin, United States 17/04/2018

After a 2 night stay in downtown San Francisco at the Orchard, we transported to the Best Western Plus El Rancho- booked via Expedia chosen based on price. The El Ranch is recently remodeled. It is a spread out motel with outside room entrances. The property has good curb appeal given its age. The room remodels were well thought out providing comfort. The down side is the ventelation system ( at least in our room for the one windy night we were there) very loud very disruptive. Room lay out and storage are adequate bedding is quite comfortable. We like many others were in Millbrae to be closer to SFO for an early morning flight. The free shuttle leaves every half hour 24/7. The shuttle serves multiple Millbrae properties which lengthens to shuttle time but is quite efficient. Overall. if I were to return to Millbrae again I would consider the Best Western Plus El Rancho

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Good choice for an airport departure"

4
Sudbury9122, Arlington, Virginia 16/04/2018

Pluses: plenty of parking, breakfast (sorry, "departure snack") available from 4:30 am, comfortable room. 12-minute trip to rental car return at the airport, gas stations close by (also a drug store and a Trader Joe's). Good prices available on the discounter sites. Minuses: slow-draining bathtub, someone else's hair on the bathroom floor. But we'd most likely stay here again when we have an early morning departure from SFO.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Great Place"

5
barbarabJ4204AV, Modesto 14/04/2018

This is a great, comfortable hotel. We chose to stay at this hotel as we were leaving for a trip to Belgium and wanted to spend the night prior to our early morning departure close to the airport. We chose this hotel because they offered free shuttle to/from the airport AND park and fly service, so we could leave our car parked at the hotel during the duration of our trip. It was everything we were looking for! And it is a well-kept, clean hotel with lots of amenities. And they even offer a boxed breakfast to go that you can pick up and take with you if you don't have time for a sit-down breakfast the morning of your trip!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review, hope to see you again.

"Perfect for Us, with One Exception"

4
Moseyell, Manchester, New Hampshire 14/04/2018

Location, shuttle service, grounds, breakfast...all make the BW+El Rancho perfect for anyone using SFO. Right after we arrived we dropped off our car at the airport and got shuttle service back to the hotel. That was so appreciated and worked flawlessly after requesting pick up from the front desk. We asked for a quiet room upon making our reservations and actually got one. It was so nice to have a good night's sleep before leaving for the East Coast in the morning. The breakfast with fresh fruit, protein options, super cleanliness and efficient attendants, and a 4:30 start to breakfast made it clear that this location is skilled with understanding the needs of airport travelers. We had one glitch which could be a real problem for some. Our shuttle driver arrived 20 minutes early...we were watching out the window and saw him go sailing by for the far end of the complex, where he stopped and filled up the van with guests and suitcases who scurried out from surrounding rooms. We had given ourselves an extra hour to make our flight, so, with the help of the front desk, we were able to get on the next shuttle and arrive in plenty of time. We suggest that you get some reassurance about the morning shuttle service time. With that done, you should have a great experience. And join BW rewards...the points never expire.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review, hope to see you again.

"Great stay for park & fly out of SFO!"

4
hisons, California 11/04/2018

This was our second time staying here. This hotel has such a great system for a room & parking your car during a trip out of SFO. The breakfast starts early, and the shuttle drivers are great...they pick you up right outside your room, and drop you off at your car when you return. It's like a well-oiled machine and staff is all really nice. Restaurants closeby. Pool is fun for kids, small hot tub.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for the review; hope to see you again.

"Very nice, reasonaly priced hotel with all the services a traveler needs."

5
joesD4825XN, Grass Valley, United States 10/04/2018

We had a 3pm flight to Europe from SFO. Arrived here the evening before and checked in. We were taking advantage of the 10 day included parking in the one night room price. The room was clean, large and comfortable. We visited the bar for nightcap. Some munchies/finger food on the menu would be good. Wound up at the vending machine. Travel day was great. Very good hot complimentary breakfast, shuttle waiting to take us to departure terminal. Return was even easier. The driver found us, loaded our bags and took us direct to our car at the hotel. A wonderful way to start a vacation!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for the review; hope to see you again.

"Classic style and comfort."

5
Patricia L, Cheyenne, Wyoming 09/04/2018

The quaint architecture of this very large sprawling inn is appealing. The front desk staff was competent and pleasant. It was a long walk to our chosen ground floor room, which was well maintained and comfortable. The restaurant on grounds offers a breakfast box for travelers, which we did not realize until it was time to board the airport shuttle. Very convenient to the San Francisco airport. My previous visit to this place was more than 15 years ago, and it was a pleasure to see that high standards have been maintained.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Price is right"

3
HiddenWorldsMx, Vancouver, Washington 09/04/2018

Staying in the bay area is very expensive. This hotel is not fancy and your first impression from the outside might not be a great location. But it is close to the airport and the rooms are clean, beds are nice, So it provides a value in the bay area. I was a little disappointed because on Hotels.com the advertisement says there is a shuttle and there is not. Overall for the money it's a good choice.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for the review.

"Great Value, Comfortable too!"

5
User 04/04/2018

Had an unexpected layover in San Francisco. The hotel staff was professional, courteous and even send a shuttle immediately to pick us up at the airport. The room was clean, the beds comfortable, and breakfast the next morning was ample and filling. Then they shuttled us back to our terminal. All included in a competitive price!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Best park and fly"

5
willtjbeach, Hermosa Beach 04/04/2018

Excellent service. Shuttle prompt at Airport . Car waiting in front of our room and driver helped with luggage to the room. Room clean and well maintained . Breakfast service was friendly and helpful.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Our favorite place to stay before and after trips from SF Airport"

3
LodiTraveler1966, Lodi, California 03/04/2018

We have stayed here for over twenty years as a departure hotel when traveling to Europe or other US destinations. They have a great deal on Park and Fly and if you stay there when you return from SF Airport, your vehicle will be parked directly in front of your room. The hotel bar and restaurant are good and you can get food in the cocktail lounge. We only rate this hotel as average now as the rooms, beds are dated. Our beds were worn out and need to be replaced. Also, it has been quite awhile since the carpets have been updated and there is an "old motel" odor in the rooms we have stayed in, particularly when first entering the rooms. The AC seems to help with this once it gets going. In spite of this, we will continue to stay there because of the convenience of park and fly and their shuttle airport service.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"We did the stay and park"

3
djt68, Davis, CA 02/04/2018

Clean motel. They picked us up at our room to take us to the airport which was a nice touch. My frustration was upon returning from a long international flight. They give you a slip of paper with your car number on it and the phone number to the hotel. So that you can call them to pick you up and get your car. I was exhausted after a long flight and called the number. The phone range for at least ten minutes. I finally hung up and dialed again, this time someone answered after to about 5 minutes and put me on hold immediately. After a few minutes, I told my son to try calling the number. He called and after the phone ringing for a couple of minutes, someone answered and took our information. Frustrating when you are tired and just want to go home! Answer the darn phone!!! If they had done a better job on the return I would have given them 4 stars.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I sincerely apologize for the problems with the operator you can be assured I will follow-up with my staff about the speed in which we answer the phones.

"Not the same"

4
Phebesca, Eureka, California 02/04/2018

Have stayed here several times, and found it disappointing this time. Shuttle owner says new owners have made many changes. Convenience to airport and frequent shuttle have made this my first choice in the past. Rates have increased significantly since my last visit, and the pre-departure breakfast snack went from best ever to less than mediocre with lukewarm food, indifferent staff, limited selections. Check in fast and efficient, shuttle driver helpful, and appreciated the new elevators with access to second floor. Also like being able to walk to Safeway, Trader Joe's and a drugstore and shops. There are restaurants at El Rancho and within walking distance but we opted to snack in the room. Rooms are dated but clean and very spacious.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; under new owners and management for about a year, was an adjustment period hopefully we are getting back the where we were. Please feel free to contact me at the hotel to discuss any concerns you may have.

"Not what it used to be"

3
funinthesun444, Manteca, California 28/03/2018

I have stayed here many times for the Park and Fly program but this time I was pretty disappointed. The gal who checked me in late Tuesday the 13th of March was really nice and I had a great bartender at the restaurant who was really nice. Then I got up in the morning to catch the shuttle at 6am and decided to wait in the lobby since it was really cold and rainy outside. The angry gal working at the counter was extremely rude and totally put out by the fact that she had to call the shuttle driver to let him know I was in the lobby waiting for him to swing by to get me. I was shocked at the rudeness really. The shuttle driver was no better. Thankfully there are more hotels that are offering Park and Fly now, I will be rethinking where I stay when I go on vacation next time.

"SFO Sleep,park and fly program"

4
keeb56, Martinez, California 24/03/2018

SFO Park, Sleep and Fly Program We chose this hotel so we could a) be close to SFO for an early morning departure and b) take advantage of the sleep and fly offer The price included free parking for up to 10 days. Great find, near SFO. Clean, remolded rooms with WiFi, coffee machine, and refrigerator . When I called ahead to clarify a concern the woman that answered was fun and helpful. "We've been doing this program for 60 years!" There is a restaurant on site which was nice in that we had just driven through a monsoon to get to the hotel. Lousy beer selection! Oh well we were not there for the beer ( There IS an Irish Pub a 10 minute walk up El Camino) Great staff, clean, good value. We will use this hotel again should we need lodgings close to SFO.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Quick trip!"

5
Jim C, Sonora, United States 15/03/2018

Just a quick trip for a birthday dinner and some shopping. As always we pick El Rancho Best Western, have for years. We prefer a lower level room as we don't handle stairs well at our age, and we've always been accommodated. Had a good night sleep and were on our way back home rested and happy.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Happy belated birthday, thank you for your review.

"VERY NICE FOR THE PRICE"

5
micyer, Dripping Springs, Texas 13/03/2018

I always consider the price of the accommodation in my reviews. If I pay for the ritzI expect impeccable service. Here you pay a reasonable rate for a great room. Mine was spacious and Had a large soaking tub included. You can pay more, but you can't do better in this price range. Give it a try when you want to stay near the airport for that early flight

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; also thank you for your loyalty.

"Airport hotel in need of some refurbishment"

3
lovetoeatout2015, West Kelowna, Canada 11/03/2018

This hotel was a close drive to SFO airport and provided free shuttle service. The room was standard, however, did include a space outside the bathroom with a mirror and plug-in to do hair, make-up etc. Also had a full length mirror on the closet door. Many 4 and 5 star hotels do not include mirrors outside of the bathroom. There is a restaurant on site for a late night drink or snack and also a very limited continental breakfast. The shuttle service was somewhat disorganized, however, did get us to the airport on time. Hotel was old, but adequate for an airport property.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; our hotel is in the planning stages of a property improvement plan sometime this fall.

"Sadly, after 30 years of travel, it is time to say good-bye to El Rancho Inn"

3
DennisAtkinson, Vacaville, California 11/03/2018

My wife and I have used the SFO Park N' Fly program at El Rancho Inn for close to 30 years now ... but sadly, they have become over priced and their program is no longer attractive. They are under new management (Steve Shaw is no longer there), and they have not only dramatically raised their prices ($200 a night ... ouch) ... they no longer allow parking for 14 days (10 days now, and $15 parking each day thereafter) This is dated, 3-star motel ... however, the property is well maintained, and up until this year, it offered one of the best Park N' Fly programs in the Bay Area ... but sadly, those days are gone and we are now in search of a better program. What is ironic is we can now take a private shuttle service to/from the airport at a lower cost than staying at El Rancho Inn.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Adequate for Hotel Near Airport"

3
armass, Massachusetts 10/03/2018

We picked this hotel because we needed a hotel with an airport shuttle. You must sign up for a shuttle time and the shuttle will actually pick you up in front of your room. However, the shuttle stops at several locations between the El Rancho Inn and the airport. There are other hotels closer to the airport than this one. Also, there are other Best Western hotels with separate shuttles. I got on a Best Western shuttle at the airport and had to get off to wait for the Millibrae shuttle. The people at the hotel were friendly and helpful. The hotel room itself was clean, but very small, especially the bathroom. The restaurant on site had a very limited menu and the food was not that great. The room does include a limited continental breakfast, which is laid out on the bar of the restaurant. It was better than nothing, but needs improvement. The next time I need an airport hotel near SFO I would probably try some other place.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Convenient Stay and Fly"

4
GinaFN, Wilsonville, Oregon 05/03/2018

Stayed here on my way home from Mexico. I got in at 9pm and had dinner and drinks at the bar with my friend. Great food and just what we needed before we settled in for some sleep before flights the next morning. I love the old hispanic look of the place and while dated it has its charm. Room was great and we caught the free shuttle the next morning. "Free" breakfast at these places are never good so I bought breakfast at the restaurant there after looking at the offerings. I was completely satisfied.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope you will stop during your next trip.

"A somewhat tired Barracks for Road Warriors but good service and ok at the price"

4
User 02/03/2018

We were transiting San Francisco and looked for a place for a one night stand. Booking.com led us to the El Rancho so we signed in. This property sprawls across a huge lot and has somewhere North of 280 rooms. The architecture follows the “fake” Spanish theme, low two storied buildings that run from the El Camino Real East to the Cal Train tracks. The El Rancho could do with a big makeover though I suspect that if that happens they will tear the joint down put in a high rise and flog the spare space for development. The way it is the owners have a river of cash coming through with little effort Clientele looked like to be road warriors and couples in transit, certainly not a “celeb” destination. On arrival at SFO we contacted the Hotel and a courtesy van turned up about 15 minutes later. Check in was smooth, we demanded a ground floor room (not too many elevators) and were soon inside our room. What you get is a compact room, comfortable double bed, obligatory flat screen TV, fridge and a safe. Room was clean and tidy and there were toiletries sufficient for us. There is a House Restaurant but we went to trader joes and bought a couple of salads and a $10 Bottle of Malbec that filled the gap. Next morning we tackled the “freebie” breakfast, toast, yoghurt, coffee, bagels, fruit etc that certainly filled the gap. Upside. OK Rooms, location is in Millbrae with restaurants, Trader Joes, Walgreen etc within walking distance so it is easy to step out and pick up the essentials..Lots of parking for the personal chariots another bonus. Front of house were very helpful Downside. Dated design, the rooms at the back get the benefit of the Trains passing by. Would I go back – Yes, the prices are ok and there are often “specials”. Location admirable for stepping into Millbrae for a meal or purchasing essentials.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Solo female"

2
Kathy S, Fairbanks, Alaska 28/02/2018

Good place to rest for the night but a bit over priced. Room seems somewhat renovated but still old and small. They put me in a room towards the back parking lot on the second floor and no elevator. Short but dark walk for a solo female and then had to carry my suitcase upstairs. The food at the restaurant was good but not much of a selection. Staff is friendly.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I sincerely apologize that we failed to take in consideration the fact it was too late for a single female I can assure you that I will follow-up with my staff.

"Not worth staying there for free shuttle. Park and Fly Hotel but don't rely on the shuttle service."

2
Rosebank2, Sc 26/02/2018

We have annually stayed at El Rancho for over 5 years. It is predominately a "stay and fly" with parking for up to 7 days included and "shuttle" service to SFO. The restaurant serves basic good quality food with good service. The shuttle to the SFO is well organized. The problem is the return shuttle. We usually arrive back at around 6:30PM. The pre arranged shuttle is unreliable. On 3 occasions we waited in cold windy weather for well over 45 minutes despite 5 phone calls. February is very cold and windy and sooo uncomfortable to stand waiting for transportation. Uber or lift more reliable.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
I sincerely apologize for the problems you encountered with the shuttle service; our aim is to pickup our guest within minutes of their call if not we will provide a taxi at our expense. I can assure you I will follow-up on your concerns to ensure this does not happen again. Again! thank you for your review and letting me know where we need to improve.

"Wonderful Place!"

5
123worldtraveler2014, San Francisco, California 26/02/2018

Clean, newly remodeled. Excellent breakfast. Friendly staff. A must on your list if you are looking for a great value outside of the city of San Francisco. Wonderful beds. Nice and quiet. Highly recommend.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
thank you for your review.

"Park and Stay at its finest"

5
MikeyBoy1951, Healdsburg, California 17/02/2018

I stayed here for a night prior to a trip to Korea. The room was very nice, the shuttle was prompt and punctual and everyone was very hospitable. I hear it may be closing down soon as the family wishes to move on to other ventures.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; we really appreciate your loyalty. The latest word about the fate of the El Rancho Inn is nothing is set in stone; we will keep you as well as all our guest informed.

"Comfortable Airport location"

4
suecZ786TL, Traverse City, Michigan 04/02/2018

I was flying out early from SFO. I arrived to the property late and check in was fast. I was traveling alone and they put me on 2nd floor so I felt safe. If I had to find something negative about my stay, there is some location-located noise. Airplanes and BART or Caltrain. It was more noticeable in that bathroom. I was tired and it didn't disrupt my sleep.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Exterior of motel nicer than interior rooms."

3
sydette2016, Port Moody, Canada 30/01/2018

I personally am disappointed in the small room. one queen bed, tiny table, two chairs very nice. no microwave, but you have a small refrigerator. the room always has a odd smell which we thought should be sprayed with something fragrant. never got a box of kleenex until i asked for one this morning. you can hear train and plane noise but not bad in the 200 building. in the morning you can get coffee, juice, croissants, muffins, bagels, bread for toast, egg puffs included in room rate. no cold cereals, apples, yogurt, bananas. the bag for the ice bucket was never changed. third day here. two to go. desk clerks very friendly and helpful. mattress comfortable, pillows fantastic.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I hope we can improve with your suggestions.

"Close to airport"

5
User 30/01/2018

this is a great clean affordable place to stay and very close and easy to get to the San Franciso airport maybe a 10 minute drive. We stayed here on our last night in town staff was friendly and very helpful with directions on places to eat I would stay here again if in the area.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"More suitable for people with car"

3
User 30/01/2018

This is a 70 look motel style with stair to go up on each side of building. Ask for room near main office because am travel alone. She give me the room all the way back at 500 building, around 2 blocks away. Facing construction company beside. Go back to ask a change of room, another clerk give me the room in 200 building around 1 block away facing parking in the middle. Interior is outdated but clean and comfy. Breakfast is good and plenty but its located in the middle building across main office, so have to walk in the dark ard 6:40 am in the parking lot to get there might be worst if its rain. Shuttle driver is friendly and helpful. But this motel is more suitable for travelers with car.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I sincerely apologize for the problem with room location.

"Pleasant surprise great location California- Spanish style!!"

5
User 29/01/2018

This place was great! It is on the historic El Camino Real route which is marked by these great old street lights all the way up and down California ( see photo) Really good customer service, and adorable room and building that reminds me of the historic California-Spanish "Ole Hanson-esque", turn of the century feel, palm trees and flowers throughout the place, a pool, a great bar and dining area that doubles as a breakfast area. My room was clean and furnished in a California beachy feeling, I am only 6 miles from downtown San Francisco so it's just a hop skip and a jump. The price was great and I only booked it two weeks ago. Probably half of what everything else around here has cost when I searched. I will be back again for my next work trip, thanks Best Western!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Ooh, That Smell!"

4
Cyberchomp, Northern California 28/01/2018

My wife and I had not stayed at a Best Western property in ages. We were driving up to the Bay Area for some appointments on the Peninsula. I had looked at many of the hotels south of SFO airport. Their rates weren't terrible, but just about all charged a daily parking rate of $20-30. This left Millbrae. The properties aren't as new, for the most part. However, there are bargains to be had. One was the Best Western Plus El Rancho Inn. After reading the TripAdvisor reviews, I decided to reserve there. It was centrally located for our needs. I got a great rate. And the parking was free. Check-in was a breeze. The El Rancho is an older '50s-'60s motor inn with rooms off an outside entryway. It is a really big facility. The clerk provided a helpful map showing us where our room was, as well as the location of the complimentary breakfast buffet. We wound up at the rear of the 500 wing, at the extreme rear of the hotel property. Note that if your room is in this vicinity, you are subject to noise from the nearby Caltrain commuter train tracks between 6:00 a.m. and 11:00 p.m. The noise from the wall-mounted HVAC unit in our room helped mask the train noise. The exterior of the property - faux Spanish hacienda - is beginning to show its age. Rain can make the outside corridor a bit slippery. The Terrace Bar and Restaurant on the property is a long walk from the 500 and 700 wings. As for our room: the first thing I said when I walked in was, "boy, this sure SMELLS like a Best Western!" The cleaning fluids used by the housekeeper created an odor that was very much evident throughout the room. The smell was so strong that we began to feel dizzy after a while. It is the type of aroma from cleaning solutions found in really cheap hotels. We were able to tolerate it after a while but it was not a good first impression. The interior of our room looked dated, but was in good shape and was actually quite comfortable for what it was. Besides the surprisingly comfortable king bed, there was a real writing desk and adjustable chair, and a small sofa and coffee table. The free "breakfast snack" is good if you have a plane to catch or need to hit the road early. Nothing fancy here. Bananas, packaged muffins, croissants, yogurt, coffee and juice - just enough to get you on your way. If you desire something hot or more substantial, you can dine in the Terrace Restaurant - or cross the street to a Mickey D's. The El Rancho is apparently very popular with air travelers. The facility has a fleet of shuttles running out to SFO. I was quite surprised that the shuttles stopped at every building of the complex. It is definitely a busy place. I rated the El Rancho as four out of five. It is a tremendous bargain over the other chain hotels in the vicinity of the airport. You can't beat the free parking. But that SMELL kept me from giving this a five. I might come back. If the staff can keep the cleaning smell to a minimum...

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I will relay your concerns about the use of the cleaning products to my Executive Housekeeper; thank you for bringing that to my attention.

"Nice stay rooms are nice hotel somewhat sprawled out but if you do not have a car shuttle will pick you up at your room."

4
SM584, Michigan 22/01/2018

Nice stay rooms are nice hotel somewhat sprawled out but if you do not have a car shuttle will pick you up at your room. Has laundry room. Quite Shuttle will take you to International terminal where you can catch the BART to San Fran.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Nice Room "

4
User 20/01/2018

The room we received when we checked in late was in the back of the complex, even though we had notified the hotel in advanced of a late arrival. We asked if they had an elevator as we were on the top floor, they did, but our room was on the other side of the building from the elevator, which isn't a win either way (climb the stairs directly in front of your room or walk around the building to the elevator) when your traveling companion is 70 years old. No one at the front desk told us they had a grab & go breakfast even as we asked the front desk for an 8 am shuttle ride back to the airport to retrieve a rental car, so that was frustrating to find out after the fact. Appreciated the size of the room, the bed was comfy, and having 4 pillows per bed was great! Also appreciated the shuttle pick ups.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Spotless room!"

5
Millerinn, Ithaca, NY 11/01/2018

This was evidently a big motel that is now converted to an Inn. Our room was enormous! Kitchenette, living room, table and chairs, good sized bedroom and yes, a pink tile bathroom. But the housekeepers have done an excellent job of keeping this place just spotless. Wonderful shuttle to the San Francisco Airport---the shuttle comes right to the door! Hurray! The weather was very cold and windy and we decided to just stay at the El Rancho and eat at The Terrace. We were not at all sorry that we did! Very tasty food and a very attentive and kind staff. San Francisco rates make you say "Ouch" but it seemed to be every hotel close to the airport.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope you will visit us again.

"Excellent Hotel"

5
Stephanie S, San Diego, California 08/01/2018

2nd time staying here. The staff is excellent. The room is always clean. It is in a safe area. I highly recommend. They are also dog friendly which is a huge plus. The parking is never an issue either.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; please stay with us again.

"Port in the Srorm"

5
User 07/01/2018

Because of the big storms in the East our flight from Toronto to San Francisco as delayed by about 5 hours, causing us to miss our connection to Monterey. We arrived in SF at about 2 in the morning with no accommodations. Trip Advisor listed BW Plus El Ranch as a good, close by hotel. We called, they saved us a room, and provided shuttle transportation to the hotel. The desk clerk provided us with toothbrushes, toothpaste and any other toiletries we needed. The room was comfortable and clean, equipped with all essentials including morning coffee, and was very reasonably priced. The next morning we enjoyed a fine breakfast at the onsite restaurant. We were well rested and fed for the short flight to Monterey the next day. We highly recommend this airport area hotel.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope you made it home safe.

"Traveler convenience"

5
Linda B, Placerville, California 06/01/2018

We had stayed here many years ago for the parking convenience. So glad we did it this time. The shuttle to the airport was prompt and easy. We opted to park our car on arrival and spend the night on our return 20 days later. Great solution to airport chaos!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Great Experience"

5
295sabrinaw, Ceres, United States 03/01/2018

The location was close to the SF Airport. The layout of the room made you feel like you were staying in a bed and breakfast. Although we were tired, the room had a menu for the café across from us which included wings, pizza, fettucine, etc. Everything you like to eat either quickly or on the run. You could also consume beer or wine at the café but not for take-out. The overall experience was great!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Good for Park and Fly but Hard to Book"

3
428xxxyyyzzzaaabbb, Sacramento, California 02/01/2018

The hotel is OK, the layout of the property is odd but the rooms are fine and we like the morning breakfast. We often stay here on the Park and Fly package which includes parking before taking flights out of SFO. The biggest problem is the booking website - the hotel pushes the Park and Fly package all over their website, but getting that package to actually come up so you can book it is difficult. I often have to try for months before I get the package offered for the dates I need. Given the way they advertise the package, but then the rate doesn't come up when you check dates (even when clicking from the "Check Availability" button on the Park and Fly package advertisement), I can see where some folks would think they had booked the park and fly package when they really didn't. Management really needs to get a handle on the rate availability on the website - I can't figure out just how they are handling their booking management for this to be such a problem. Example: Today, Jan 1, I checked for Park and Fly rooms for Jun 24th (I am planning ahead for a long summer international trip). But that package does not comes up when checking availability. I can't believe all the rooms available under this package are booked this far out, so the hotel must have chosen not to make any available yet for some reason. And this is not a one-time problem: I've had this problem repeatedly over the course of years.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I sincerely apologize for the problems in booking the Park and Fly, regardless of the hotel brand you deal with it's always best to go directly to the source when making reservations. I've personally been working with the 3rd party vendors trying to get them to be more transparent in their booking sites when offering special rate and package programs. Please feel free to contact me directly if you questions or concerns in your future travel plans. 652-588-5800 ext. 7452

"Okish "

3
User 01/01/2018

Kind of okay .... not that good .... rooms are quite decent .... small rooms ... response very bad from front office .... actually they have a free shuttle from airport but loot people saying per person 50$ .... then I called them back saying trip advisor says its free for shuttle services and then they said its free and just give the driver tips .... I was so pissed off .... location is not bad .... a decent hotel

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank your for your review; I'm concerned with the information you were given about our shuttle service would you please contact me directly so we may discuss your concerns. 650-588-8500 ext 7452

"10 free days parking"

4
228mauricaa, Bridgeport, United States 30/12/2017

FREE PARKING for 10 days. Decent room. I arrived about midnight, caught the shuttle from airport directly to my room, was handed my entry key, didn't need to visit the office. My car was parked at my door. Very smooth.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Bad Choice"

2
0churchb, Sonoma, United States 29/12/2017

Told one price then charged DOUBLE ! Will never return and cancel future bookings. Do not use the airport shuttle. The whole plan was to spend the night ,park and fly at a package price.. Some Package. I can take a limo round trip for "LESS" money and believe me that is exactly what I will do in the future !

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for relaying your disappointment with our service; it would be helpful to understand where we went wrong in providing you with the service you felt we failed. please feel free to contact me directly at 650-588-8500.

"Best Best Western"

5
Martha H, Susanville, United States 26/12/2017

Truly a delightful experience and exceptionally convenient location. Easy commute to San Francisco or south, being close to onramps, but without the noise. Comfortable accommodations, excellent restaurant to order from as well as taking it on the go for the free offering. My favorite place to stay.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Park an fly"

5
Stephen O, Redding, California 24/12/2017

This hotel provides room, parking, and airport shuttle. Every time I travel for long times I stay here the night before, take the shuttle, return,shuttle, and there is my car in great shape. I have not had a bad experience here and I have been staying here since 2010.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Airport stay over"

5
Jack P, Rio Vista, California 20/12/2017

Once again this BW has come thru with excellent service and a clean safe place for early AM flights. The restaurant again excels in excellent quality and service that goes beyond the normal. Wendy provided, without asking an AM snack of fruit and muffins after hearing that we would be leaving long before the breakfast opened. We enjoy the food so much that we ate there again after our return.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"El Rancho Inn Millbrea CA,"

5
raylolly2, Lincoln, California 19/12/2017

What a way to start a trip by having a safe place to leave your Car, without worry, enjoy a top quality dinner and breakfast before you leave. If saying overnight for will be able to relax in a perfect room with all the extras for you to enjoy. Upon your return you will be picked by a ready and able staff member who whisk you back to the Hotel for that trip home. Or you could stay an extra night.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Medical travel"

5
John M, Clovis 16/12/2017

Traveling for medical procedure in San Francisco. My wife and I started in a Queen Suite room that provided me a comfortable accommodation for an extended stay. This was a stay that has convinced me to look for Best Western properties in the future. The El Rancho Inn was a very pleasant surprise for a multi-night stay.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review

"Very accommodating staff"

5
djmcw, Victoria, Canada 13/12/2017

We got in about 10 pm with two babies and three adults. The hotel staff took no time to get us into our room and set-up. Everything was as we expected. The room was clean and the shuttle on time at 6am. Thanks Best Western!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Jaguar Club Christmas Gala"

5
888normaf, Los Gatos, United States 13/12/2017

The food was excellent, and the service people were very pleasant and efficient. The only thing that would have been better was the bar service: one bartender was not adequate for the size of the group.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Call for the shuttle and be prepared for stairs"

3
179andif, Seattle, United States 12/12/2017

the shuttle service is 24/7 and know you need to call for the shuttle upon your arrival to the shuttle stop (or when enroute with your baggage). This location has several buildings and only one has an elevator. The stairs are fairly easy to navigate but if you need/want an elevator or a first floor room, ask early on in your check-in OR when making reservations. Breakfast is easy and convenient grab-and-go style included in the cost of the room and shuttle service to the airport is timely and quick. Rooms are basic but clean and comfortable.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you you review.

"Great Location and Price!"

5
James B, Merced, California 11/12/2017

Our first time at this Best Western location. Easy access to the airport and San Francisco. Wonderful breakfast and our room was kept very clean. Very good sized work out room with plenty of machines, treadmills and free weights. We will definitely stay here again.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Cruise Trip"

5
Richard D, Sutter creek, United States 11/12/2017

Great example of a hotel and location for those heading away on vacation.. The hotel took great car of our vehicle while we were away on a Cruise. We were taken care on our return with no issues and wait time..

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Solid mid-range hotel"

3
Mstraha, Anchorage, Alaska 06/12/2017

We had a ground-floor room at the back, near the train tracks. Noisy, but we were exhausted and didn't notice. Could be an issue for some folks.Nice to have the shuttle, but the shuttle is shared by several other hotels. Plan for a little extra time if you're headed to the airport! Avoid the rear of the hotel; it's near the railroad tracks, and you'll have commuter trains rumbling by in the wee hours!

"Nice, but surprised by "sticker shock""

4
Gerald F, Peoria, Arizona 06/12/2017

My wife and I were visiting an ill relative in Redwood Shores and needed a room for one night. Competitive reviews of nearby motels brought us to this Best Western, which was conveniently located close to Redwood Shores and on the way to Palo Alto, where we visited our grand daughter at Stanford. Prices were high everywhere in the vicinity. Even the second tier chain motels were out of sight. Location, location, location. SFO is a few miles north. Adobe and Oracle are nearby in Redwood City, and Silicon Valley stretches out to the south. This property is smack on El Camino Real, but we never heard a whisper. I had requested a ground floor room near the parking lot for my wife, who uses a cane. All details were delivered as requested. The room, the bed.. we had twin queens, but only used one...the bathroom and all linens were sparking clean. We didn't stay for breakfast. Everything about this property was first class. Sooooo, I guess you do get what you pay for. The Best Western Inn was excellent in all other regards, but at close to $200 per night it was my most expensive stay in a BW, and perhaps my most expensive stay in any motel

"Go To Hotel"

4
joanh77, San Rafael, California 02/12/2017

This is our "go-to" hotel when we are departing and returning from SFO. We can leave our car with no concern. Pick-up from airport after trips is prompt. After a late arriving flight we stay overnight. Staff is pleasant and very professional.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; we will be right here when you take another trip.

"El Rancho Inn, Millbrae is a great stay near SFO"

5
Dave D, Sacramento, California 30/11/2017

The Best Western Plus El Rancho Inn, Millbrae, California is a great stay near the San Francisco airport (SFO). They have a courtesy airport shuttle to drop you off and pick you up. They also have a nice continental breakfast. The staff are friendly and informative. It is our go to place when flying in or out of San Francisco airport (SFO). We highly recommend staying at the Best Western Plus El Rancho Inn, Millbrae, California.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Best Western El Rancho"

5
User 29/11/2017

The Best Western El Rancho Inn is a great way to stay and get to the airport on time for your flight. The El Rancho will even store your car for a small fee at the hotel. Beats the expensive price at any car lot the airport has to offer. Service and lodging are great at the El Rancho! Makes traveling easier!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"The Convenient Option"

5
paso57, Paso Robles, CA 28/11/2017

Rooms are clean and comfortable, staff is friendly, and their park and fly option is a very convenient option when one is looking for a place to park the car and fly out of SFO. Their shuttle service operates 24 hours per day. There is a very good restaurant on-site, and there is even a quick snack option for travelers who will be leaving too early to catch breakfast. The rooms are of older design, but quite functional. Prices have risen over the years, but the El Rancho would still be our choice based on what it offers.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review

"Love It"

5
michellepV2260IW, Copperoplis, United States 28/11/2017

Coming here for over 25 years. That speaks for its self. Very close to outside dining. Great staff, easy check in check out. Friendly bartenders. Big banquet room if needed. Has shuttle service to and from the airport, so convenient.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your the review

"After a long flight or if you are looking for a place to stay, avoid this hotel AT ALL COSTS."

1
Jason S, Miami, Florida 28/11/2017

I take writing a review like this very seriously and prior to doing so asked Ana the manager to just honor the price we were quoted on the phone and treat us respectfully. She said, post the review basically stating she cared less about us, the hotel chain, or treating people well. Hence, here is the review to help save you from having the same experience we did and the extreme hassle as a result of what is the worst management I have ever seen in my life in a hotel. If you're looking for bait and switch phone to in person price switches, and then when you ask them to correct them , they refuse they even spoke with you, and then you click redial and all the phones around you (in the hotel) ring, and the manager still claims she didn't speak with you, and then when you ask for fair treatment, you get turned away at 2 am after flying for over 12 hours, this is the place for you. After traveling on a very long flight, from the SF airport, I checked the price online and then called to verify. I also verified information on the shuttle. The price posted online was verified on the phone with a woman, and they told me the shuttle would be back in about 30 min. After waiting outside for the shuttle, I arrived at the hotel. Yet when the receptionist gave the price, it was much higher than what I had been quoted on the phone (and was posted on the internet). She called over the manager, Ana, who had a stern and angry face. I explained and Ana proceeded to claim that I never spoke with her. Nor had I reserved on the phone. I asked her how I would have known about the shuttle. Then I clicked redial and all the phones around us rang. She still claimed she didn't speak with me (maybe she has poor memory?). It was impossible for me to have known about the shuttle and another person verified that I had checked the price before coming. Ana rudely proceeded to not let me stay at the hotel. I let her know that I was asking just for fair treatment, politely, and I did let her know that I would like to give a good review. She said leave your review of your experience and refused to give me her last name. So here it is to save you from what happened to us. After a long flight or if you are looking for a place to stay, avoid this hotel AT ALL COSTS.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Dear Jason: I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that my staff failed to provide you with the service you are entitled to. A pleasant stay begins and ends at the front desk; the old addage “first impressions are lasting impressions” are so true in the hospitality industry. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please contact me directly to discuss your concerns with my staff and the treatment you received. Sincerely, Rogers G. Macon Front Office Manager

"Motel not Hotel"

2
dicksoncl, London, United Kingdom 21/11/2017

I booked a two night stay here for three people in a two bedroom suite. The reviews this hotel/motel receive appear good which was part of the reason as to why I booked here and not at a more expensive airport hotel. I gave to say though that I was disappointed. On arrival after an 11 hour flight, the hotel shuttle bus picked us up and took us to the hotel. As we walked into the small lobby area I found it to be dark and depressing and not very welcoming. On carrying all of our bags across the car park towards our room at the far side of the hotel we found the two bedroomed suite very large in size but it was like going back in time and staying at your grandmothers house. Old design wallpaper, sticky backed plastic lining the kitchen cupboards, torn carpet in places, electrical socket hanging from wall in lounge area, and paint peeling from wall in kitchenette area. The only reason we stayed the two nights was firstly as we were so tired in the first night and secondly because although the rooms were tired and dark the bathroom was very clean as was the bedding. There is also a train track at the back of the area where our room was and the trains are soooooo loud ear plugs are needed. If you want to use the BART train system to go into the city it's a little bit too far to walk from this hotel so we caught a taxi which was arranged by reception. It's a shame that they didn't offer to take us to the station using the shuttle bus but I guess this is just for the airport pick ups. The staff were friendly but I personally could not recommend this hotel which was really a motel for the money we paid. Whether we just had an old tired room and others are more up to date I can't say but for our first time at a Best Western it's not encouraged me to rush to book with them again.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review of your recent stay.

"Comfortable, clean... but very overpriced"

3
BFJC, Ottawa 21/11/2017

Although the room was clean and comfortable, the regular room rate being asked or that particular of just under $400 was quite exorbitant for a simple overnight stop. The breakfast was pretty basic. The check in and out process was friendly and efficient.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review of your recent stay.

"November Visit"

4
User 20/11/2017

It is always a good place to stay. The folks treat you well and it is a comfortable place to be. It has a good restaurant right these which is convenient. I have used this hotel for travel and for pleasure and recommended it for many.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for review; hope to see you again.

"Quiet, comfortable motel with excellent service"

5
Donald K, Denver, Colorado, United States 20/11/2017

We three family couples spent 3 nights together at BW El Rancho in Millbrae, CA. Rooms were quiet and scrupulously clean, with comfy beds. Breakfast was high quality and presented with pride. Staff was helpful on all occasions.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope to see you and your family again.

"Good place and good amenities"

4
Karanjit K, LAS VEGAS 20/11/2017

Over all the hotel was very good with an excellent shuttle service to and from SFO. The only, and I stress only, glitch is the lady at the check in desk in the afternoon - horrible. But, the lady in the grave shift more than made up for the lack of professionalism and was so gracious I was moved. Came to a concert from Phoenix and certainly plan on staying there again if needed.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I sincerely apologize that my staff failed to provide the service you deserve.

"Everything Old is New Again"

4
Kevin H, Perth, Australia 15/11/2017

Airport hotels can be problematic -but this one is a gem and apparently has been for a very long time. The shuttle from/to the airport is reliable and fast with courteous drivers -dial 2 for the hotel from the airport hotels kiosk.Check in and out was fast and friendly.My room had delightful retro touches ,like the mission style tiles and the 1930's prints on the wall. A huge bonus are the snacks (basically nearly a full continental breakfast with fresh pastries from a local bakery) on offer from @ 4 30am - what a great idea ! The pool area and gardens are pleasant.

"Hawaii"

4
User 15/11/2017

Good room, the breakfast bar should of had scrambled eggs, pancakes or waffels, no other comments. It took a look a long time for the hotel bus to pick is up at the s.f. Airport. However, I might entertain the idea of doing it again at this location.

"Quick stay overnight"

3
hallton, Rochester, Minnesota 14/11/2017

Stayed one night after flying in late. Nice shuttle service quick breakfast and friendly staff. Pretty good for a quick stay. The rooms are spread out pretty fr which I was not expecting. Without a car and just riding the airport shuttle it was a little awkward. Wish the hotel shuttle would have dropped us at our room or at least offered. We didn't realize how far it was until we walked the first time. You are right next to the train but only heard it once.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope to see you again.

"Reliable Park and fly hotel"

4
User 10/11/2017

We have stayed here many times and have always had a good experience. Remodeled rooms are very nice with excellent beds. Continental breakfast included. On-site restaurant has good food at a reasonable price.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope you will stay with us again.

"El Rancho"

5
georgekM2537OT, Sonora 10/11/2017

The hotel is wonderful! Great food, good complimentary breakfast, comfortable beds, free airport shuttle, and nice staff. We have stayed at El Rancho often due to the fly-drive program offered offered by the hotel.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope you will stay with us again.

"Park, Sleep and Fly"

5
956kimberleem, Monte Rio, California 09/11/2017

Easy access to airport. Car is safely parked while we are away. Nice restaurant on site and many others close by. Staff is helpful Rooms are spacious and comfortable. Airport shuttle pick up right in front of your room.

"Staff"

5
haroldw748, Tracy, United States 07/11/2017

The staff and reservations are very friendly and accomodating. The park and ride is an excellent service the best I have found. The bar lounge is a great asset for those that want to relax and enjoy a beverage.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for the wonderful review; hope to see you again.

"BEST way to travel"

5
Ellie F, San Jose, California 06/11/2017

Stay the night, get picked up in the morning after a comp breakfast and dropped off at SFO then picked up when you arrive and delivered right to your car. Really slick and easy! The parking is free for 10 days!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
thank you for your review; hope to see you again.

"close to airport with shuttle"

4
Timmy B, plano, United States 06/11/2017

We had a late arrival and did not have to wait long for the shuttle. The property is older and very large but also nicely kept and very attractive. The shuttle will pick you up at your room if you are going to the airport. Comfy beds and good breakfast. Also an outdoor pool

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope to see you again.

"Been staying for years"

5
DeWitt G, St. Helena, California 05/11/2017

Best western el rancho provides a great shuttle service to SFO airport; always on time for departure, little slow on return. Good room value especially if you are part of their rewards program. They've done a lot recently to upgrade the hotel rooms. Staff are always friendly, helpful and present themselves very well. Early departure breakfast is convenient for an early AM snack and the food is fair to good in terms of quality.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope to see you again.

"Very comfortable and relaxing !!"

4
rajendrat37, Bangalore, India 01/11/2017

My family and I enjoyed the night stay with an absolutely comfortable room supported by very good amenities and done up with a good taste !! Rooms, ambience, arrangements are all very good !! Try and keep the restaurant open little longer in the night for guests checking in late evening/night. Also try and provide some help to make it easy for moving luggage to and from room.

"Clean & comfy"

4
Robin C, Genk, Belgium 01/11/2017

Nice looking place, clean & comfy! Very close to SFO, which is nice if you just landed after a long flight. The breakfast is very limited though, negligible really. Maybe the place is a little overpriced? I guess you'll have that in any convenient location. Ow, and the front desk lady wasn't all that welcoming, but I was tired and didn't care. I'd go again if I landed late at night at SFO.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments I will follow-up with my staff to ensure we are welcoming and helpful.

"Restful sleep"

5
reneebO8105EI, Tracy, California 31/10/2017

We are so glad that we chose to stay the night that we came home from vacation. Our plane landed at 11pm and we did not want to drive another hour to reach home. We always park our car here but usually we stay the night before our vacation. When we arrived the shuttle bus was there within 10 minutes to pick us up and when we reached the hotel, the driver gave us our hotel keys and our car was parked in front of our room. What great service! We will definitely recommend this hotel to all our friends.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for staying with us hope to see you again.

"Family trip to the bay"

4
Skip F, Sacramento, California 30/10/2017

We enjoyed our stay at Best Western. We don't nit pick over little things, but we pay attention to the major items. Room smelled and looked very clean. One thing we look for before getting too comfortable immediately after walking into a hotel room is to check for bed bugs. We did not find any hiding and did not experience any issues during the night. The hotel is VERY close to the airport but you wouldn't know it if you were inside the room. The neighborhood around the hotel seemed quiet. There is a Safeway and plenty of restaurants in short distance. The hotel itself is about 15 miles from downtown San Francisco and about 15 miles from Half Moon Bay. We didn't get a chance to check out the café as we were mainly out and about while in town. We would stay here again if we come back to the area.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for staying with us hope to see you again.

"Millbrae Stay"

4
karenb1012015, Garden Grove 30/10/2017

Hotel was clean, room ready on time in house and food service provided good meals with good service. Highway access was very good. Check in and check out well coordinated, shuttle to the airport was a plus.

"Home away from home"

5
Z9617AVcharlesr, Hartford, United States 26/10/2017

Have been staying at El Rancho Inn each year for over 20 years. Great location and they have maintained the property extremely well. Enjoy complimentary breakfast. Have entertained friends at restaurant.

"comfortable, good location, but slow pick-up time at airport"

3
NJ203, Pacific Grove, California 25/10/2017

We have stayed here many times before, using the Park & Fly feature, but the wait time has always been long, especially after returning from a long flight, so we'll look for another place next time. The hotel itself is comfortable, but the price seems high.

"Room location and payment"

3
truroyankee, Truro, NS 24/10/2017

We were assigned a room in the back of the facility and had to walk and pull luggage and we are loyalty members. They would not accept a prepaid USD Visa card for payment which was used at other location during a trip in the spring in eastern US.

"Very Good Layover"

4
NaMakani, Kailua-Kona, Hawaii 23/10/2017

My wife and I stayed here for one night in late September, ‘17. We were returning from Europe and needed a reasonable place for an overnight stopover before continuing home. At this time of year airport hotels in SF were very expensive, and though the El Rancho wasn't exactly a bargain, it did offer good value and was very comfortable. The El Rancho is a 10-minute shuttle ride from the airport. The shuttle service is on demand, with a dedicated hotel-shuttle phone located at the bus waiting station outside the departures area. The hotel is a refurbished and greatly expanded motel that is built in the style of a 2-story hacienda. The exterior is attractive, with a central building housing a restaurant and a small garden area with a Spanish fountain as the center piece. The front desk staff were friendly and efficient. Our room (558) was at the very rear of the property in a newer section. It was a good-sized room that had been recently upgraded and attractively refurbished. It had a very comfortable king-sized bed, two night stands, two upholstered chairs with a small table, desk, mini-fridge, a bureau with three drawers, a large flat-screen tv, and a good-sized closet with lots of storage space. There was a connected vanity area with a large marble countertop and a large array of amenities. The toilet and shower were in a separate adjoining room. Wifi in the room was strong and fast. The only negative aspect of the room was that the ac was noisy and ineffective – we reported this the next morning and suspect the management took care of the problem. Breakfast was included, billed as a “snack,” in the attractive restaurant building. It was certainly popular with other guests, and included some fruit (apples & bananas), juice, and pastries. We opted instead to walk across the street to the McDonald's. All in all, the El Rancho provided a comfortable and convenient stopover. It is attractive, well-managed, and a relatively good value in a very expensive area.

"Great Stay!"

5
User 21/10/2017

We stay at the Best Western El Rancho Inn several times a year when visiting the Bay area. We feel very safe and familiar staying here, shopping and eating around the downtown Millbrae and San Bruno area which is right next door to the El Rancho Inn. We held our wedding dinner at the Inns restaurant 47 years ago so as time passes, the quality of service lasted all those years with us. Great job El Rancho Inn !!!

"My stay at this Best Western"

5
clissitad, Philadelphia, Pennsylvania 18/10/2017

I was so pleased with how pleasant all of the staff are. Vickie was exceptional!!! She went out of her way to make sure I was educated about all the things I could do while in San Francisco. My bed was so comfortable and the pillows are the best!!!! I highly recommend this hotel!!!!!!

"Very nice stay in nice hotel in beautiful little town"

3
User 15/10/2017

Booked here in Millbrae after days visit in SF. Only like 20-30 min drive south from Frisco. The little town of Millbrae is darling. The hotel it self was clean and pretty. Nice room. Loved the plantation shutters in the room as opposed to the normal drapery that you know is full of dust and stuff. We had a room on the back side and it was very quiet, slept very well. The fountain and landscaping very pretty. The staff however was less than welcoming. The breakfast the next morning was pretty bad....bagel and banana was about all I could tolerate. Had some kinda of little quiches in cellophane bags that apparently had been nuked and put in a basket..inedible. Breakfast staff acted like everyone in there was non existent. Too bad about the staff....because the hotel is lovely, the location is very good, cute little town. I do think this was the only hotel we stayed in on the four day trip that didn't have friendly welcoming staff and good breakfast. And they were all priced a little under this one actually.

"A great way to start or end a trip!"

5
Edward R, Ukiah, United States 15/10/2017

I have stayed at El Rancho Inn and Suites for many years when traveling in and out of SFO. I've always had a wonderful experience staying there. The staff is always friendly and helpful. The restaurant is EXCELLENT! Also, an excellent complimentary breakfast. I always highly recommend El Ranch Inn and Suites to my friends who are traveling in the area.

"Great place when flying out of SFO"

5
nancytT8125WT, Fort Bragg, CA, United States 14/10/2017

We use the El Rancho a lot. There service that allows you to leave our car is SO convenient. The rooms are very clean, very comfortable and the shuttle and parking is very organized. Would HIGHLY recommend that El Rancho in Millbrae

"Quick layover"

4
HAKMEG, McKinleyville, California 12/10/2017

Got stranded in San Francisco was happy to get a $200 room for about 6 hrs. Could have spent a lot more or eneded up somewhere not as comfortable. Great shuttle service to and from the airport. Next time I hope I get a day there.

"Clean!"

5
pamk389, Morro Bay, California 12/10/2017

This hotel is very clean......air quality was good for me as I am very sensitive to chemical smells. I requested prior to checking in for NO fabric softeners and or room deoderizers ....either they don't use or they did not in my room. I also requested an extra king size flat sheet. It was on my bed when I checked in. All in all, the attention to detail was great. I would definitely stay again .....and the free parking helped too!

"My stay at Best Western Plus El Rancho Inn, Millbrea, CA"

4
lizlX3589RH, Allentown, United States 12/10/2017

Loved the staff, enjoyed the breakfast, have to taste the scones...only downside...the room rates...too high! I liked the location close to the airport. It is a bus trip away from nice shopping if you don't have a car.

"Not what we expected for the price"

3
Kathleen D, Portland, Oregon 12/10/2017

We're paying A LOT of money to stay at the garbage bin ! Why are there even rooms next to the trash.... not only do we have to walk through the liquid sewage seepage to get to our room, but it smells like sewage !! They are booked so we can't move our room... so here we are next to the trash... We're also not impressed with the breakfast

"Wonderful Refuge"

4
Paula S, Naples, Florida 11/10/2017

We had to be evacuated from Santa Rosa due to the fires. As it was a day before our planned departure date, our friends suggested we try to get a room at their go-to place before they fly out of SFO. Fortunately BWPERI had a room with two queens available and we took it. I was most pleasantly surprised at how nice the room was. They have a restaurant and pool on the premises so if we had been forced to stay longer it would have been just fine. Also, the restaurant was open for us to get dinner when we arrived a little after 8PM.

"Always our go-to for SFO Travel"

5
Carole D, Meadow Vista, California 05/10/2017

We like having the full service facility of El Rancho, auto storage, lodging, food, airport transfer... without thinking about the details, just one phone call. A very welcome return home, even good food and beverage, at a very reasonable price.. We are minimally 3hours from SFO, so our solution is easy, and we get Best Western Points, as a bonus! A "No-brainer"..

"Great place to stay"

5
Rick C, Conway, Arkansas 02/10/2017

We stayed here for four nights and had a very nice stay. It is very close to the airport and very close to the freeway if you are going to San Francisco. I heard their resturant is great but did not eat there. Free parking which is a plus.

"Fly and park and stay"

4
User 02/10/2017

The hotel is old but very nicely maintained. The fly and park and stay service is outstanding. The shuttle from airport to hotel even for our midnight arrival was excellent. The food in the "departure snack" is terrific. Overall a very good value.

"Unhappy travelers"

2
Nor-Cal-Jim, Redding, California 30/09/2017

We paid $350+ for one night because of a convention was in town. We only agreed to the price because we were using their park, stay and fly. The room was average, the complementery breakfast was not up to the standards of other Bestwesters.

"Clean hotel near SFO"

4
nlusby, Bath, NH 28/09/2017

Unusual bathroom fixtures were dated but clean and included a skylight. Room was clean and quiet. Hotel staff were efficient and friendly. We only stayed one night to catch an early flight so we didn't explore the hotel's amenitites.

"Very well run hotel, restaurant, and shuttle"

5
Martha D, Nevada City, California 27/09/2017

We have stayed many times at this hotel when flying out of SFO. They are always able to accommodate our request for bottom floor room and are able to check in early. The shuttle service is prompt and the restaurant good too.

"Great value, good quality and nice staff"

4
Selina C, Winkhill, United Kingdom 27/09/2017

This was a first stop for us after a long flight from the UK and it was exactly what we needed. It was easy to find, being on the main road (as we decided to stay out of the 'airport hotel' area, plus this was cheaper) and we got checked in very quickly by a very friendly and welcoming front desk guy. We were able to park right outside the room (free parking was a plus too!), despite the hotel looking very full and found the room very comfy, clean and well appointed) especially as the price was very reasonable too compared to the other chain hotels. The bed was super comfy and having a little table and 2 armchairs was nice to grab a quick drink before bed. The decor isn't ultra modern but was well done and wasn't worn or old at all. We found that despite the location on a large main road, we slept well even after discovering that there is a trainline not far from the hotel - all e heard was the occasional muted whistle and it didn't affect our stay at all. There is a small pool on site which we didn't use due to being so tired, but it looked fine. We did make use of the onsite restaurant, as didn't feel up to travelling further afield to find something, and were not disappointed. It was still early dinner time when we arrived and so it was easy to get a table. It was very cool and quiet inside, with mostly older patrons. We had a couple of good burgers and nice fries and the portions were large too. It wasn't super cheap but not overly expensive for the quality of food. There was a limited menu but enough options for weary travellers such as ourselves to choose from. Service was good too. We would definitely stay here again if flying into SFO as felt safe and welcome.

"They really know what they're doing!"

5
Brian E, Santa Rosa, California 26/09/2017

We chose to stay here for one reason: for free parking and a quick bus ride to the airport for an early morning international flight. From the moment we checked in until we caught the bus, I realized that the operation of this hotel was centered around doing three things well, which was to make it really easy to park our car, catch a peaceful night's sleep, and get to our flight in plenty of time. Our room was at the end, right near the train, which zoomed by, horn blazing, several times an hour. And yet we heard nothing. Nothing. (See point #2 above: "catch a peaceful night's sleep.") What I loved most about staying here is that they made it ridiculously easy for us to park our car. "Just park it outside your room," they said. They then gave us the documents so that when we caught the airport bus back we would be taken directly to wherever our car ended up being parked permanently. If you want brainless parking-and-riding, choose this motel. You won't believe how easy they have made it.

"Stop over"

4
Angie-kittle, Thatcham 26/09/2017

Not the most luxurious room in fact really old fashioned like stepping back into late 70's.however the water is really hot and the bed and pillows very comfy.The staff we encountered lovely pleasant people great location for the airport.i love that these places still exsist.

"Not what we paid for"

2
Lou P, La Mesa, California 21/09/2017

A 2 star property at best. Mold/mildew, bad faucets, pests about. For a "Plus" status property, I expect larger rooms, new fixtures, both plumbing & appliances. I do not expect to see baby roaches come scurrying across the desk top. I expect to have hot complimentary coffee available 24/7...perhaps even cookies.

"Too Expensive"

3
mastertraveler2016, New Jersey 20/09/2017

Just needed a place for one night before flying out of SFO to return home. Very small room, smaller bathroom and breakfast "snacks". We stayed at other BWs where the price was lower, the room was better and the breakfast was very good -- a real breakfast. You could buy a full breakfast here. And there was a charge for parking.

"Always a dependable stay"

4
Walt A, Merced, California 20/09/2017

Whenever we are flying out of SFO we start our trip by staying at El Rancho. The rooms are more than adequate. The restaurant, Terrace Restaurant, is very good and reasonably priced. They will keep your vehicle and shuttle you back and forth from the airport.

"Great Hotel"

5
853runyr, Clovis, United States 20/09/2017

We booked a Park'N Fly room and had a very positive experience. The staff was very friendly and helpful. Especially Lambert who took care of my car that had a dead battery. I was able to drive away in my car on my return. Park'N Fly was very well organized. We were picked up at the airport right after we called the hotel that we had arrived. A nice and clean room was ready for us. The next morning we enjoyed a tasty breakfast in the hotel restaurant.

"Excellent facility for your traveling needs."

5
User 20/09/2017

In staying over night 3-5 times a year with car storage and complimentary shuttle to and from airport, I have found this facility to be always the very best both in amenities and staffing. This is my go to whenever I fly out of San Francisco.

"Not worth the money"

2
User 14/09/2017

At check in, there were 3 agents at the front desk. Not one smiled the entire 15 minutes i was there. The transaction took longer than expected because the agent that was helping me did not have the training to process my Best Western gift cards. When I was handed the keys to the room, they were not coded for the room, which required me to return to the front desk. As a Best Western Rewards Gold member, i did not receive the service I have become accustomed to at other BW properties in the area. Definitely not a good choice.

"Best service for travelers"

5
Stacey H, Los Osos, California 11/09/2017

BW El Rancho has a great park and fly option if you are leaving from SFO. I spent the night prior to leaving and they picked me up right on time and got me to the airport. On my return, I waited only five minutes for the shuttle to get me. When we arrived at the airport I was handed my car keys and my room key - I was already checked in! And my car was parked in front of my room. Great service!

"Park and fly is the way to go!"

5
Sara S, Vallejo, California 09/09/2017

If you have an early flight and need to store your car for the duration on your trip, you can't beat the park and fly option they have. It's a little pricey for one night but for a shuttle to and from the airport up to 10 days parking for your car while your gone that's included, can't really beat it. Especially flying with. Baby and or Toddler, my family won't do it any other way!

"Mediocre motel close to a railway crossing"

2
User 08/09/2017

We had an overnight stay here after flying into SFO. The motel provides a courtesy shuttle to and from the airport which is handy. The motel itself is right next to railway crossing which means you get trains sounding their horns every five minutes until about midnight and from 5am, so don't expect great sleep if noise bothers you. Our first room was unfit for habitation as the bath had an inch of black water due to a blocked plughole. It was clearly not ready for use either as the room itself wasn't prepared. The staff quickly gave us another room, but without apology. The new room was good with a comfortable bed. The complimentary breakfast was good, but there wasn't much room to sit down - they would clearly you rather had the paid for option.

"Consistent winner"

5
grammawa44, Stockton, California 07/09/2017

Once again, we had a very nice stay at the El Rancho. It was nice to be able to get a good nights sleep before having to leave for the airport at 530 AM. Comfortable suite with king bed, living room, small kitchenette and dining table. Quite relaxing evening I'm preparation for AM flight. Complementary continental breakfast had a variety of items served by cheerful, friendly staff.

"overnight stay before flying out"

4
User 06/09/2017

excellent hotel to stay in before flying out of SFO. Shuttle to airport took only 15 minutes in a comfortable shuttle. They offer leaving your car there in a secured parking lot - 10 days free - after that just $12/da. upon your return to airport, they pick you upin shuttle to take you right to your car. so convenient. room is clean and beds are very comfortable.

"Best Location close to SFO"

5
vineetupadhyay3, New Delhi, India 05/09/2017

Stayed here for one night and explored the downtown, have requested an Early check in and the staff was kind enough to accommodate my request. quiet and comfortable place, have Indian Resturants near by is a big plus for me. had a free shuttle to and from Airport. Nice breakfast spread, had limited options for me being a Vegetarian but I managed with what was available.

"on the road again"

4
ontheroadagain030, Watsonville, California 05/09/2017

Outstanding stay always before a trip. We are saddened it will be torn down by a new group of investors. We always have stayed at this facility when leaving as it jump starts our trip the night before and being ably to leave our vehicle parked for an extended period if need be. We will need to search out a shuttle service when departing from SFO in the future due to this change.

"True customer service"

5
603lindsayb, Kelowna, Canada 05/09/2017

Requested an early check-in and late check-out and Vicki at the front desk made it happen. Vicki recognized my Elite status and provided me with a welcome package that was much appreciated. She also assisted me in making sure I correctly paid the bridge toll after we crossed the Golden Gate bridge twice. Outdoor patio was nice and restaurants provided good food.

"I hear that train a coming ..."

3
LostLen, Northern California 31/08/2017

My wife & I stayed at the Best Western Plus El Rancho Inn on 29 August before our early morning SFO flight. This is an old facility, witness the pink tile in the bathroom, but well maintained and clean. The check in was efficient and friendly. We did a Park & Fly and were a bit surprised at the system. You leave your car keys with the front desk and they move your car to a nearby parking lot. When you return, you call the hotel to notify a shuttle driver to pick you up and then give your shuttle driver your parking receipt number and they will bring your car to the office area in preparation for your return. We also had dinner at the onsite Terrace Café restaurant. My wife had a small Cesar salad and the salmon and I had crab cakes and the hamburger. We both enjoyed our meals and the provided service. The service is a little pretentious for a motel restaurant, but it was friendly and prompt. We departed before the offered “Departure Snack” which we assume is a “free” alternative to the full breakfast offering in the restaurant with menu pricing. The negatives are the noise level. While not too noticeable you can hear planes taking off from SFO, assuming the active runway aligns with the location of the motel. However, more audible is the CalTrain horn from the nearby station and crossings. Depending on the price for Park & Fly of this facility and nearby locations, the Best Western Plus El Rancho Inn could be a good choice

"Good value if flying out the next morning"

4
Jacqueline H, Framingham, Massachusetts 30/08/2017

They gave us good directions on how to return the car. The airport shuttle picked us up at our room so we didn't need to get our luggage to the lobby. The continental breakfast was adequate. The room was small but the bed was comfortable.

"Average, but did the work"

3
Bitien, Needham, Massachusetts 28/08/2017

We were traveling with kids and had a late flight into San Francisco. We picked that hotel for its location and price. The plus side is that we had an apartment with plenty of space, and we got picked up by the hotel shuttle. But the rooms need to be renovated and breakfast options are very limited.

"Convenient and efficient"

4
B8233SJcarolc, Modesto, United States 28/08/2017

The park and fly availability was very convenient and added to the enjoyment of our trip. The rates were a bit high but fairly typical considering the location and proximity to the airport.The staff was attentive and helpful. We would definitely book again.

"Quick Stay"

4
B1862CIricharda, Sacramento, United States 27/08/2017

We stayed here for the park and ride for a two week trip. This stay met every expectation as it is close to the airport and the shuttles are very efficient. There is a nice pool and restaurant on site and well as many choices nearby.

"Very good hotel in Millbrae"

4
PeterWxf, Vancouver, British Columbia, Canada 24/08/2017

This is the good one for me to recommend to, especially they provide a fresh home made breakfast and high quality queen beds so you may have a good sleep at nights. The location is also very quite and convenient

"Best Western Plus El Rancho Inn, Millbrae, CA is great for their Park and Fly service & renovation is very nice!"

5
User 23/08/2017

Very nice place, restaurant very good, rooms great and Park and Fly Service is very efficient and convenient! We called for the Shuttle Service upon arrival home (which was three hours delayed) after 12midnight! They came to airport withing 20 mins and got us back to our vehicle very efficiently.

"It was exactly what we needed."

5
Vanessa S, Hoboken, New Jersey 19/08/2017

We needed a clean and comfortable place to sleep for one night after along flight and this best western was just the ticket! The shuttle from the airport was fast and easy- the lady that was working overnight shift at the front desk was wonderful- she noticed that I was traveling alone with my toddler and had the foresight to adjust our room to the ground level so I wasn't struggling with luggage and strollers etc up the stairs. It made the three hours of sleep I was able to get so much more enjoyable! The room was spacious and clean the breakfast was great on our way out. We'll definitely stay again.

"Clean Room, Close to Airport >>>but that train...."

5
qtjeep12, San Francisco, California 18/08/2017

We stayed at BWP El Rancho Inn the night before our early am flight out of SFO. We were greeted promptly by the front desk staff and she was quite helpful and got us situated with parking at the hotel while we were gone and the shuttle pick up for the morning. She even gave us a grab n go bag of 2 small waters and 2 granola bars for our morning departure. Our hotel room was situated in the far building in the back. I know I had read somewhere to ask for a room closer to the front of the hotel, but I forgot and so we got a room in the far back. Let me say, the room and the bathroom was very clean and there was no mold on the tile/grout or shower curtain which I hate because it makes the water closet smell terrible. The bed was comfortable, tv had ample channles, and a/c was provided which is fantastic especially in the Millbrae area. Only downside....that train. Yes it stops at midnight but you have to deal with the train horn until that time about every half n hour or so. I take the train to work so I was not extremely bothered, but if you are not used to it, it was incredibly disturbing to wake to it. Please ask for a room in the front of the building to avoid having to hear the sirens. The shuttle picked us up in front of the building we were staying in and dropped us off at the airport within 20 minutes. We left our car for an affordable price and the hotel moved it closer to the front desk reception area so there is supervision and when we returned a few days later, we were dropped off right next to it and were given our car keys so we could be on our way. The hotel was lovely, parking was easy, access to airport was a breeze, front desk staff and shuttle driver were very pleasant. It was a good one night stay except for the train in the back, but the hotel has not control over that.

"Reverse Park and Fly"

4
User 14/08/2017

I traveled with my husband and two toddlers and reserved the Reverse Park and Fly. This allowed us to park the car for ten days and spend the night when we returned in SFO at 1am. The shuttle service was timely and a huge plus. When we returned, the hotel service exceeded our expectations. The shuttle service grabbed our car and room keys. The shuttle dropped us off in front of our room. I didn't have to enter the lobby to get my keys. My car was moved and parked directly in front of our room as well. This saved us a lot of time and made it less stressful at 1:30am. The room was standard like any best western hotel offers. Great price for parking the car and a night stay before or after a trip.

"Another great experience"

5
Jennifer L, Millbrae, United States 13/08/2017

I would recommend this hotel if you wish to be close to the airport since there is the free courtesy shuttle. Also having a nearby shopping center that includes a Walgreens and Safeway is a bonus as it's within walking distance, and McDonald's is literally across the street. I even rode the SamTrans so public transportation up and down El Camino Real wasn't a problem, in addition to taking the Millbrae BART station (which is about a 15-20 minute walk from the hotel). I enjoy the location of this hotel and would definitely stay here again on a future visit to the SF/Bay Area.

"Good for airport"

4
Diane C, Lincoln, United Kingdom 11/08/2017

We arrived late and left early but happy to recommend for airport stopover. Friendly, efficient welcome and an immaculate room & bathroom. New or recently remodelled. There was a complimentary light breakfast for early birds but we didn't have time for it. There was a free shuttle to the airport; booked on arrival and the driver came close to our room so all very easy. Would stay again.

"Beautiful hotel beautiful stay"

4
James F, Los Banos, Ca 11/08/2017

Great hotel it's decore wonderful. Staff is the best. Terrace Cafe was better but what they still have is very good. Limited menu and a to go menu no room service. All in all stay, park n fly is fantastic here at the Best western El Rancho.

"Nice hotel with shuttle service from airport"

5
JaneFeGs, Istanbul, Turkey 10/08/2017

It was super easy even without a car. They have shuttle service directly from airport. Rooms are clean. We stayed for 2 nights. You can even walk from the hotel to the station for going downtown SF. For a short trip it was perfect and convenient than a centre hotel.

"Excellent"

5
Elizabeth B, San Jose, United States 09/08/2017

Extremely convenient hotel! We checked in, had a tasty dinner, slept very well! Left car for a week. Came back to car and went home. Shuttle Service to and from Hotel to San Francisco Airport most convenient!. The Driver picked up key for us from the Front Dest and drove us to our car. He was extremely helpful with out luggage as well.

"Great for early flight"

4
User 08/08/2017

I stayed here because I had an obscenely early flight out of SFO the next morning. The room was very comfortable and well-appointed. To make it easy, I had dinner in the restaurant on site which was more than serviceable. The options were a bit limited, but it seems everyone could find at least something to order. The covered bus shuttle stops are a nice touch, and the shuttle was right on time. I would definitely stay here again.

"relaxing after flight"

5
Mary M, sacramento, United States 08/08/2017

we always stay at best wesesrn el rancho, either leaving our car or after a long flight, they pick us up and take us back to the airport to access BART and amtrak. always the best, the food, the room the drinks, the shuttle

"our stay"

5
N6617ICdeborahm, jersey shore, United States 06/08/2017

We stayed here as we had to catch an early flight out of SFO .It is a really lovely place. The staff was very helpful, friendly and professional. The room was clean, decorated nice and functional. Plenty of plug ins for things .The drain in the shower was plugged/ran slow but my husband got it flowing ,still slow and needed dealt with after each shower. The restaurant food was good, a little expensive ,would have liked a few more choices but all in all it was good. We used the shuttle , it was very convenient ,runs every 1/2 hr through out the day ,that's really good. The driver even called to remind us to get ready and where to meet the shuttle .We went for a walk around the property it was an easy walk .I will recommend this hotel and if we return to the Bay Area we will use this hotel again

"Great SFO Park & Fly"

5
Chris D, Murphys, United States 02/08/2017

Very good hotel, excellent service and very reasonable. We have stayed there several times over the past 5 years each time we needed to fly out of SFO and leave our car for a period of time. Shuttle to and from airport is excellent service.

"Great Place to Stay, very convenient"

5
Assonia S, midlothian, United States 02/08/2017

Comfortable, convenient, price was competitive, pleasant staff. The landscaping was beautiful, enjoyed the pak-and-go complimentary breakfast, which came in handy when I left early in the morning for a tour. Very close to the airport with a complimentary shuttle.

"Perfect for staying prior to and after arriving from airport"

4
Cristina V, Modesto, California, United States 01/08/2017

comfortable beds and clean room. It was updated. The shuttle will take you to the airport, you can also keep your car there for the duration of your time gone and its not expensive to keep it there. The one night stay comes with 10 days of free parking.

"My stay at Best Western El Rancho"

4
lassie22, New York City, New York 01/08/2017

Although it is an older hotel it is quite comfortable and clean. The staff is very accommodating. If you want to insure a quiet stay book an upstairs room as I was downstairs and the guests above me were very heavy footed. The airport shuttle was on time and the drivers were very experienced- a huge plus for me.

"Great place to stay!"

5
Glenda N, Hydesville, California 01/08/2017

We loved staying at this Best Western! It was very close to the airport. They staff was so helpful. The location was great. The rooms were very quiet and comfortable. We also really enjoyed breakfast.

"Lovely Room, Good Service, Convenient For Flying SFO"

5
50PlusCalifornia, California 24/07/2017

We came, we stayed, we parked, and were shuttled to the airport on time! Our room was just lovely and in fact had an extra little bedroom (quite nice for us since my husband snoring sounds like a freight train). Bathroom was adorable and I suspect original retro (circa 50's pink and black tiles). Easy walk to a few restaurants across to the other side of the boulevard and the onsite restaurant w/full bar was okay too! Ample continental breakfast items and also a 'breakfast bag' to take with you if you are leaving quickly for the airport (which we did at the earliest time to get breakfast...I think it was 5 a.m. - still dark). Helpful staff, very clean, fresh room, comfortable bed, quiet. Easy to claim my car upon our return from vacation and short jaunt to get back onto the highway.

"Rooms, Restaurant, and Banquet Room"

5
Carol Q, SSF, United States 24/07/2017

This hotel is a great hotel since it's not too far from SFO, centrally located to the freeway, sunny and mild weather. The Restaurant, Bar, and Banquet room (that has a view of the Swimming pool from underground) at the bar is great. We just had an event there (101 guest) and it proved to be an excellent spot for our guests. Food is great, service, and the hotel rooms are fantastic. Even though we live close we chose to stay the night after our event was done. It felt like a mini vacation! I would recommend this hotel to anyone. Prices are fair as well! All the staff was cordial, friendly and helpful!

"Excellent place to stay when flying out of SFO"

5
Nancy R, Sacramento, California 22/07/2017

We have been Staying at the El Rancho for over a decade, using their Park-and-Fly every time we travel out of SFO. The rooms are clean and furnished nicely, and their is an excellent restaurant on the premises. We have never had a problem with the shuttle either getting us to SFO or picking us up. They also have excellent and friendly staff at the desk. Could not recommend it more highly.

"Great Quiet Place"

5
Jon R, King City, United States 22/07/2017

The hotel room is comfortable, clean, and quiet. The staff is friendly and helpful. I forgot to pack a toothbrush and was provided a new one from the lobby for no cost. The park and fly package is featured with this inn which was perfect for my trip.

"The Best of Best Western"

5
Tom D, Fountain Valley, California 22/07/2017

WOW ! Very quaint lovely room with view and sitting area and nicely furnished including microwave and frig. Great pool area with restaurant and bar. Very accessible parking and convenient to wonderful restaurants, SFO and of course the City of San Francisco. Great place to stay and very affordable. Will definitely be back.

"Warning: Train runs behind hotel!"

3
Teresa B, Queen Creek, Arizona, United States 20/07/2017

This hotel has a lot going for it: good looking property, clean rooms, and free Wi-Fi. It wasn't until we check in that I realized a train runs right behind it. The good news is the train doesn't seem to run between 10 p.m. and 6 a.m., at least we noticed a substantial decline. Still, it's hard to relax and unwind when a train roars past. Also, I thought the hotel had breakfast and was expecting the typical breakfast offerings: DIY waffles, boxes of cereal, scrambled eggs and sausage in warming trays, etc. It's a "departure snack," so instead you get packaged muffins, bananas, cups of yogurt, etc. I was disappointed. This hotel definitely caters to people flying in and out of SFO, not people on a road trip, like we were.

"Barbara"

5
User 20/07/2017

This has been our go-to place for several years when we travel abroad from San Francisco. The accommodations are clean and comfortable. The park and fly service is extremely efficient and very affordable. Unfortunately the hotel has recently changed owners and plans are in the works to repurpose this facility into apartments and thus no longer be the quintessential park and fly motel that has been the best in the area for many years. The change will be a huge loss to those of us who have relied on El Rancho's excellent service for years.

"A nice "park and fly" hotel"

4
iwannagocruisin, Sacramento, California 20/07/2017

We stayed last year one night pre-flight out of SFO and one night on the return. The pre trip night was a little noisy as we were on a corner leading to other rooms and there was a school reunion being hosted here so there was quite a bit of noisy foot traffic that night, kind of late. But the rooms are a nice size and comfortable. The night we returned, however, there was no reunion and the hotel was very quiet and peaceful. We booked this hotel because of their park and fly option. It was so much nicer than having to remember where we parked the car at the airport! They offer a free airport shuttle to SFO, have a small restaurant on the grounds as well as a small continental breakfast option for the morning you fly. I recall a handful of restaurants within walking distance as well. We walked several blocks from the hotel to a small Mexican restaurant that was quite good. With another trip coming up, we've opted to once again fly out of SFO and we are booked once again under their park and fly option. Pretty sure I have some photos of the room we stayed in but I'll have to dig them up and post later.

"Pleasant hotel near SFO"

4
Sundog17, Andover, MA 19/07/2017

We stayed one night before flying out of SFO. We ate in the onsite restaurant which had a fine assortment of appetizers (mostly fried). The airport shuttle was on-demand, but one had to wait 10 o 20 minutes to pick-up various passengers going both ways.

"Airport hotel with extras"

5
Mike3305, Danville, California 19/07/2017

We often stay here when taking trips out of SFO the following morning that will last a week or two. On these trips, we frequently use their car storage service, which looks after our car until we return to the airport on the way home. The property is very nice and well maintained, and the whole process regarding car storage is well thought out and easy to do.

"Large Clean rooms"

4
User 13/07/2017

The rooms were large, clean and very comfortable, with all you would need - coffee maker, fridge, good shampoo and soap and a nice strong shower. The veranda bar served a good selection of food and drinks. The only downside was it is next to train line so a little noisy during the day and early evening, though it didn't keep me awake at night.

"Perfect location nearby San Franciscon Airport en City Centre"

4
nicolasHolland, Holland 12/07/2017

We used this place both upon arrival and prior to departure at SFO. They offer shutllebus service (each half hour) which you can call at hotel-coach busstop at terminal where you arrived. Have free breakfast-snack and restaurant where foor is o.k. , but do reserve other wise you may have to wait. Nearby are stations for BART (Bay Area Rapid Transport) which rides you within 30 min a 5 a 6$ to Downtown SF

"Great hotel for travelers who fly out of SFO"

5
delrick, Redding, California 12/07/2017

This was the perfect hotel for a good nights sleep before we flew overseas and to recover from jet lag when we returned. They took care of us and provided a safe and economical place to leave our car. They have the park and fly service down to an art form. We will definitely use them the next time we fly out of SFO.

"Convenient way to travel"

5
marshashinnick, Modesto, California 12/07/2017

I have stayed at Best Western before many out of town flights. It is so helpful when I have a morning flight, the shuttle is quick and easy, the rooms are always tastefully done, good beds. It's worth the extra expense since I live in Modesto and traffic is always an issue coming to the Bay Area. I feel blessed to be able to stay here before trips.

"Great Stay!"

5
User 11/07/2017

We had a great stay at this hotel, rooms were clean, beds comfortable and plenty of room. Vickie at the front desk deserves a promotion and employee of the year at Best Western. She went out of her way to help not only with our room, but great suggestions on visiting San Fran and coordinating our rental car and pending flight. Great hotel for its proximity to the airport.

"Park and Fly is a great deal"

5
tedpublic, Sacramento, California 05/07/2017

We like El Rancho for Park & Fly when flying from SFO, good breakfast included and a special rate if you stay again upon return. As a side note, we like The Fiddlers and Irish Pub just a few blocks away for a Bon Voyage dinner and beer.

"Great stay!"

5
Bruce M, Little Elm, Texas 03/07/2017

Needed a hotel close to SFO. The style of this property is actually more of a motel rather than hotel. The exterior is clean and well maintained. The room was a surprise...quality all the way! Very clean, comfy bed, nice furniture. I would definitely stay here again.

aschwass, General Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your positive observations. We look forward to seeing you on your next trip to our area.

"Decent overnight stay"

4
Graciela L, Gilroy, California 03/07/2017

Free wifi, parking, and breakfast although the breakfast could have at least included cereal and waffles. They had yogurt, instant oatmeal, hard boiled eggs, pastries and toast, fruit. For a single overnight stay is was alright. Safe area with plenty of restaurants to choose from if you walk or drive.

aschwass, General Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for staying with us. We are fortunate to be located in such a safe and quaint area.

"another trip"

5
sabine17093, Mendocino, California 03/07/2017

this is a great hotel to stay at if you are flying out of san francisco. you can also get a rate for staying there that includes leaving your car for 10 days. everyone i know who lives as far away from the airport as i do, uses this hate. shuttle pick up can be slow and after a flight one is eager to get to ones car and go homer.

aschwass, General Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for utilizing our great Park and Fly program.

"Hotel nightmare"

2
876alk, Phoenix, Arizona 01/07/2017

This was supposed to be a memorable trip to San Francisco to meet our son and spend quality time together. The time we spent with our son and the time we spent visiting san francisco was superb. However, the same cannot be said about our hotel: the best western in milbrae. Our son discovered several blook stains on the bed cover and sheet. We requested another room. Once we moved to the next room, we found that the bath tub faucet did not work properly. The manager told us that we would be compensated for one of the nights but when we checked out we were charged for the entire stay. Since there was no manager on duty, we had to fight with the front desk attendant to fix our bill. However, with all this being said, the property is old and is in dire need of a makeover. Complimentary breakfast is a joke along with the broken equipment in the fitness room.

aschwass, General Manager at Best Western Plus El Rancho Inn, responded to this review
We are sorry we did not meet your expectations during your stay. We will share your comments with our staff and make improvements.

"June 2017 El Rancho visit"

5
ericsH6435IW, McKinleyville, United States 29/06/2017

Excellent staff, beautiful grounds and building. If you don't want anything to go wrong before a plane flight you'd best stay at this location. When I arrived I was treated like family. Truly some of the most courteous and professional staff I've come across. The free breakfast is continental, but far better than average. The rooms were very clean. Beautiful hotel and great service.

"Busy but Efficient"

4
Koupaki, Mason Co, MI 29/06/2017

This is a 24 hour operation with continual shuttle service available to and from SFO. We stayed on two occasions during our vacation. On arrival we made it our home base for our time in SF. Having a rental car I really didn't want to pay for parking every night. The El Rancho is only 20-25 minutes from SF and has free parking. I booked through my Best Western membership. With a guaranteed lowest rate and no fee parking it was an affordable option for us. The room was very clean and nicely laid out. The beds and pillows were very comfortable. There was even a comfortable stool and makeup mirror in the bathroom. We had a refrigerator, but no microwave. Despite being a busy 24 operation the motel was very quite and we slept undisturbed. There are nearby restaurants, though we didn't eat at any. We had lunch and dinner in SF and ate the complimentary breakfast at the El Rancho. Like most complimentary breakfast bars it consisted of pastries (baked locally and really good), fresh fruit, hard boiled eggs, beverages, and packaged cooked eggs. The pre cooked were similar to a very small crust-less quiche. There was also a restaurant on site. We wanted a down day the last day of our trip and decided to eat our meals in the Inn's restaurant and were pleasantly surprised at how good the food was. Some of the best on the entire trip. After nearly three weeks on the road we spent out last two nights at the El Rancho. Due to unexpected circumstances we checked in very late and were surprised, when we called to let them know, that it would be no problem. Also reserving a shuttle ride for 3 AM was also not a problem. The nice part was the shuttle driver picked us up at our room, which was at the opposite end of the hotel from the office. We had a pleasant stay both times and would not hesitate to recommend this motel.

"Park and Fly - very convenient"

4
Erin74, San Francisco, California 27/06/2017

We booked a Park & Fly package at the Best Western El Rancho, which was more cost effective than (a) leaving our car at the airport (b) having the whole family take the airporter bus round trip to the airport. Since our outbound flight was at 6:00am, staying at the El Rancho and leaving our car turned out to be the perfect choice. It was easy and economical. We checked in on a Sunday night. Check-in was fairly quick. We filled out the park & fly form, handed over our car keys, and were given the key to our room. The room was a pretty standard Best Western: comfortable and clean with no frills. We slept well and didn't have any problems with noise. Our shuttle was waiting for us outside our room at 4:00am, as scheduled with the front desk. You do need to schedule shuttle trips in advance so everyone can fit on the shuttle. Our bus was completely full after everyone boarded. When we returned a week later, we called the hotel upon picking up our bags at SFO. Our shuttle arrived about 5-10 minutes after we walked out to the shuttle stop. It was a very quick trip back to the El Rancho, and the shuttle driver dropped us off right next to our car in the lot. We didn't have to check out or anything, just got in our car and headed home. It was all very convenient and easy. I would definitely book this service again for early morning flights from SFO.

"Nicely maintained and convenient to airport or BART/Caltrains to town"

4
8837Mom, Seattle, Washington 27/06/2017

This is an older styled property, but have been well maintained through the years. There is minimal services in the lobby, no water, no business center, and surprisingly, there is no HD program on their very nice big HD television. Since we didn't spend much time in the room, it was more a curiosity than a true detriment for this visit. They do provide a refrigerator in the rooms, but no microwave. Free WiFi connection worked great. There is continental breakfast service that starts at 4:30am, which is very considerate for those with early flights out of SFO. In summary, it is not a bad place to stay if you don't mind the 45 minute BART ride to downtown SF. Parking is also free.

"great choice close to SFO"

4
Beverly Y, Stockton, United States 27/06/2017

Easy check in and check out. Departure day shuttle was on time and just outside my door. I used the park and fly package. This is the best thing to do for peace of mind since you never know how long it will take to get to the Bay Area from Stockton. Staying at the El Rancho was the best start to the trip!

"perfect park & fly"

5
noeclym, Yosemite 22/06/2017

This property offers the ultimate in park & fly, including having your vehicle in front of your unit on return. Excellent shuttle program, staff, and nice restaurant with early accommodations for flyers.

"Made Our Trip Easier"

5
terrypQ587DT, Lodi, United States 21/06/2017

Spent the night before our trip to Europe and a night at the end of our trip after arriving at midnight. Their Park and Stay service mad our departure and arrival so much easier. No worries about parking for two weeks or getting to and from the airport. They made it a breeze. They were polite and professional and their service is a well oiled machine.

"Stop over for flight"

3
Livelifeoutloud, Charleston, South Carolina 20/06/2017

Ok hotel. Nothing special. No warm fuzzy from staff which I like. Fridge in room, coffee in room wasn't great but go the job done. Bed was comfy, room was clean and I felt safe even though it was one of those hotels with direct access to outside (hate those), gave it a motel feeling. But was close to airport, and affordable.

"best park and fly motel near SFO"

5
84rms, Eureka, California 20/06/2017

Highly recommend, have stayed a few times now and they are excellent, will pick you up any time of the day, rooms are clean and comfortable, breakfast is very good, Easy to get to from the highway. I will stay there again in the future 5 starts

"Loved the place"

5
Kerry U, Templeton, California 19/06/2017

Breakfast started at 4:30am which is great when you have an early flight. Shuttle to hotel was on time and great. The breakfast was varied and yummy. Beds were comfortable Easy and close to airport took 5 minutes

"Love Best Western!!! Blows Comfort Inns away!!"

5
693darah, San Francisco, California 10/06/2017

We stayed at Best Western and as usual it was wonderful. In comparison to comfort inn's, there is no comparison. I would highly recommend this to anyone. Every best Western we stayed in was impeccably clean and beautifully decorated and nicely located.

"Home away from Home"

5
User 08/06/2017

When sailing out of San Francisco Port, you can't stay at El Rancho Motel. You have a beautiful room, full bar lounge, excellent restaurant and park and stay while cruising knowing It's just like home.

"Its a Motel, not a Hotel"

1
F5777TZmichaelw, Thousand Oaks, United States 06/06/2017

This place is bad. Motel 6 offers you the same feel for less money. I've stayed in Best Western rooms before and this is the bottom of the barrel so far. Noisy, bad shower, water trickles out in sink, gym equipment was broken, could not get hot water easily, unless you asked the front desk. Oh yes, and very noisy, starting at 4 am, as those that stay there get going for their flights from SFO. This is for sure a commuter motel. Close by and convenient to the airport, but don't stay here if you want to get any sleep and quiet. They should really the guests for staying here. TERRIBLE Experience!!!

BestWesternHotels, Corporate at Best Western Plus El Rancho Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Vintage California Lodging"

4
WIJourney, Madison, WI 05/06/2017

This property is located near the San Francisco International (SFO) airport. The guest rooms are located in two-story buildings that are spread over several acres, something that is unusual in this area. The rooms, while older, are clean, spacious and comfortable. As a Best Western affiliate, they offer a "breakfast" that they refer to as a "Departure Snack". This is mainly a cold bread/juice/coffee affair, not the hot breakfast I've normally found at a "Best Western Plus" property. There is a full breakfast offered in the Terrace Restaurant ($10+).

"Good Park, sleep and fly"

4
M_MWils0n, Truckee, California 03/06/2017

We have used this motel for park and fly for many years. We usually sleep the night before but they also have a reverse option which we have also used. The continental breakfast which is a free service is good. Breakfast in the restaurant is available to buy. We usually eat dinner at a local high quality restaurant but have occasionally used the restaurant on site for dinner. It is simple but offers good quality.

"Don't use them, shuttle drivers are very rude"

1
User 01/06/2017

After waiting an hour for a shuttle at 11pm, once the drivers did show up they were incredibly rude. This was after my husband and I along with another couple had called multiple times to see what was going on & we were informed our driver "went to the wrong terminal". I could not believe the lack of organization & how terrible their customer service was. I still had a 5 hour drive ahead of me and if I would've known their "convenient" shuttle was going to take that much longer then a taxi, I never would've bothered. It was awful because once they came late & were rude, there was nothing we could do because they had the keys to our car. The driver Paul barely enunciated his words & then got upset that no one on he bus could understand him. Do not use them!

"Park & Fly"

5
Jay B, Fotuna, United States 01/06/2017

The park & fly option is so convenient. It takes away a lot of the stress of driving to & parking at the airport. The beds are always quite comfortable and the shuttle drivers are always helpful & nice.

"Great park 'n fly alternative"

4
Randall-Anne, Lodi, California 31/05/2017

Have used this facility for park and drive stays for over 25 years . . . Have never be disappointed (except by their high fat/high carb breakfast snacks). A four rating is assigned for functionality, cleanliness, consistent management, dependable transportation and value--not for esthetics. Would recommend for anyone flying out of SFO but.not as destination property when visiting the SF Bay Area.

"Going to SFO? Get a Room and Parking!"

4
Catherine K, Albion, California 29/05/2017

The hotel has at least two sections, built at two very different times. The room we stayed at was clearly much older than the larger segment of the complex; however, it was clean and well set-up. The restaurant at this facility has a very nice bar and decent menu. Breakfast was a step up from the usual sugar-laden fare. The best part, for us, was that a night at the hotel came with "free" parking. The shuttle comes to the staircase closest to your room and whisks you off to SFO. Great deal, okay room, and good breakfast.

"Reliable Park and Fly"

5
Donald B, Paso Robles, California 29/05/2017

Nice property which we use regularly when flying out of SFO. The breakfast restaurant opens early and that makes it handy for early deportees. Shuttle service to and from the airport is very convenient.

"Attentive and convenience"

5
User 25/05/2017

Staff was respectful and attentive. Shuttle to airport was excellent and so was breakfast. Dinner at the Terrace was ok. Great park and stay for San Francisco airport. Everything worked well, plenty of hot water.

"Great Stay"

5
204virginiad, Kansas City, Missouri 23/05/2017

We stayed 2 nights at this hotel that is located just north of SFO. The hotel was very nice, clean, good service. We were upgraded to a suite on our second stay (traveled north in California between stays at this hotel). Good continental breakfast and kitchen is open very early for earlybird travelers. The breakfast is located in a separate building by the pool, NOT in a hotel lobby, which is very nice. We didn't eat at the actual restaurant but heard from other travelers that they served a good menu there.

"Great place to park & fly"

5
Elizabeth F, Lincoln, United States 22/05/2017

We have stayed here before & after 2 trips to Europe now. It's very convenient & comfortable to stay the night before we fly out & stay the night after we return to rest up before driving home. They provide a shuttle to & from the airport with very pleasant drivers. They are very organized about the whole process. The staff are all pleasant. We have eaten in the restaurant for breakfast & dinner each time & the food is affordable, fast & good. The rooms are clean & the beds are comfortable. We have never been disappointed.

"Romantic and comfortable"

5
daveU8810AX, Roseville, California 21/05/2017

I love this hotel and it's great for park and fly as well. We stay here overnight when we're in the Bay Area and use the park and fly on extended vacations. It's a super deal either way. I hope you will enjoy this place as much as my wife and I do.

"Overnight stay prior to flying back from SFO"

5
User 20/05/2017

We chose this hotel, because it is convenient close to SFO and to the Milbrae BART station. The hotel was a positive surprise, build in Mexican Ranch style, nice and large with a great restaurant place in the center.

"Good restaurant"

5
Deefew, Georgetown, Canada 18/05/2017

The rooms are clean and comfortable with a choice of firm or soft pillows. The resaurant is very good and you get a continental breakfast in the room rate. Very easy to get to SFO and car rental return,

"Very Satisfied"

4
840gerib, Middleboro, United States 17/05/2017

Room was pretty spacious, clean and sanitary, VERY comfortable beds, staff ALWAYS pleasant and helpful, close to airport and not far from S.F. attractions. Plenty of restaurants in the area as well as stores to purchase personal items you may want (from deodorant to beer). Grounds were well maintained and pleasant to sit outside. Continental breakfast was not so good. Onsite restaurant and cafe could had had more choices and little less expensive. However, if you didn't want to walk or drive anywhere, it was a perfect choice substitution. Would not hesitate to stay there again. Definitely would recommend this hotel!

"Airport connection help"

5
User 17/05/2017

Flying out of San Francisco International Airport early in the morning made this place ideal, but it was nice enough I would consider coming back to stay longer. I think they had 4 shuttle busses running back and forth to the airport and its close. Their continental breakfast was very good and it opened at 4:30am. Everyone was very courteous and check in was a good experience. We'll definitely use this place again. The restaurant looked very nice. We wished we had eaten dinner there instead of going.

"Stay here quick!"

5
elainerM1452NA, Rocklin, United States 16/05/2017

El Rancho Inn is a charming, beloved, historic Mission style motel that's a well-oiled machine for travelers who leave their cars here while traveling. Unfortunately, it's been sold and is scheduled to be torn down and replaced within the next 2-3 years. Your chance to experience this funky gem is running out.

"Disaster averted"

5
cynder64, Napa Valley, California 15/05/2017

We booked the hotel as they are close to SFO and offered a park and fly option. There was a mix-up in the reservation times and we were left without a shuttle. Management tried to locate a shuttle for us and when that didn't work they were able to get us a cab. We were running late but didn't miss our flight! The hotel itself has a lot of the 50s charm it was built with. Very nice!

"32 years of Park & Fly with El Rancho"

4
Marjorie D, Santa Rosa, California 11/05/2017

We have been staying at El Rancho since 1985 for the convenience of their park & fly service. The rooms are clean. The restaurant & bar are right there so no driving any place if you don't want to leave the property. The employees are great and the drivers are prompt and you are right across the freeway from SFO airport. Don't expect ritzy and fancy but for the $ to be able to leave your car there for up to 14 days, it's worth it.

"Safe Park and Fly"

5
User 10/05/2017

The staff at Best Western Plus El Rancho are Wonderful!!!! The rooms are clean and quaint. The air conditioning was great. You can see where there was a cool 1950's mermaid bar downstairs. Best of all our car was safe!!!!!!! We were able to rest on the comfortable outdoor furniture and use wifi before we went to the airport. We had breakfast for free. You can order food at their restaurant. The shuttle to and from the airport was great! The gardens are lovely! The architecture is reminiscent of an old Spanish style Mission. We shopped in the area. There is a Trader Joe's close by. We ate at In and Out Burger. The Bart station is near. It was just what we needed.

"Park and fly"

4
Bellalee20, Fresno, California 10/05/2017

Convenient for sleep, park and fly. Very close to San Francisco airport. Lots of parking. Pricey but so are other hotels close to the airport. Quiet room. Did not see an elevator so had to lug heavy suitcase up the stairs.

"Best Western Plus El Rancho Inn"

5
User 09/05/2017

Very nice place to stay. Staff was very nice. Room was exceptional. Lots of restaurants in the area. Breakfast was somewhat lacking - The usual coffee (though no decaf) oatmeal, hardboiled eggs, bagels, muffns. But no hot food, no waffles or even cold cereal or milk. I guess they wanted us to eat in their restaurant. Wifi was adequate as was the parking.

"Perfect"

4
Craig M, San tan valley 08/05/2017

Stuck at SFO? This is the hotel of choice. Staff is first class. I arrived early PM and my wife arrived at midnight. They were waiting for her call, sent a shuttle right away, had her key in the shuttle, and helped her to our room. Unbelievable service. Rooms are new or updated and best prices in the area. Great restaurant and bar on premises. My favorite when passing through SFO.

"Very Clean and SOOOO Friendly!"

5
User 04/05/2017

All the staff was extremely friendly! The room was very clean and a little different from the average double queen room. The front desk guy knew we had a bigger group so he gave us the double bed room with a little extra room in it. One of the queen beds was in a different room off the main room. It was nice. The Bathroom was a little small but very clean. Pool was clean and very nice. Parking was great! The Court yard was really nice to sit and sip my coffee in. I went to find coffee when I first got there and they even offered to bring it to my room. Check out, they were so friendly too!!

"Very neat, very helpful people working there."

5
outofbody9, Volcano, California 03/05/2017

The manager was going out of his way to train a new worker and to help me. I was very impressed with how well the place functioned. One electronically controlled door was not working near the parking lot and the pool had leaves in it. The parking spaces are very tight. But even coming in late at night twice I was still able to find parking. I will stay there again.

"A night to remember"

4
User 03/05/2017

The inn is very reasonable, very clean, close to the airport with transportation to the airport provided and breakfast included. I arrived in mid-afternoon, had supper at the restaurant at the inn and it too was very nice. As I was leaving early in the am I went to bed early and was awakened by someone trying to enter my room. I later discovered I was given one key and registered in another room, therefore the desk in the evening thought my room was vacant and available. They resolved the issue quickly, however it then took me 2 hours to get back to sleep. A most unfortunate mistake.

"Ok for one night"

3
BigD51, West Plains, Missouri 02/05/2017

It is handy to get to the airport and was a value compared to other hotels near the airport. The staff was very friendly and helpful. I received a credit due to a cleaning problem in the room. I did not ask for the credit, but I appreciated the gesture. The train noise was noticeable and disruptive to sleep. The internet worked very well. The hotel is close to McDonalds to grab something before the airport or the Millbrae Pancake house for a good meal. The rooms are fine to stay one night.

"El Rancho, Milbrea"

5
Robert H, United States 02/05/2017

Nice location, lots to do. Nice shopping and dining in the area.Felt very safe and comfortable. Will use this location again. Also have used this location on several other occasions. Would recommend to all.

"Like home"

5
kristingp2017, Kenwood, California 27/04/2017

Have stayed here often enough to know some of the staff by name. Always a great deal, very clean and fresh, and safe. I often travel for several weeks leaving my car and never a problem. Great food and fun in the restaurant and lounge; not to mention the super early get away breakfast. Shuttle is also very reliable.

"Large family suite would sleep up to eight people for Great price but watch your things"

3
sunflower0822, West Jordan, Utah 26/04/2017

We called the night before and confirmed we'd be able to check into the hotel when we arrived at 8:30 am the next day. When we got there we were able to have a bite to eat. We had a “departure snack” consisting of croissants, small cupsized omelettes that they'd preheat for you, hard boiled eggs, bagels, muffins, banans, apples, oatmeat packets, sunny delight, tea, hot chocolate packets and coffee. At first they couldn't find the reservation but once they did it was fine. We went to our room and found it hadn't been cleaned yet from the previous guests. Later in evening we returned and it was clean. The kitchen looked very old and outdated but clean and spacious. The "apartment" consisted of a living room with queen pull out sofa, and two bedrooms. One room with a queen bed the other room had two queen beds. The air conditioner doesn't work well. One one bathroom for such a large space wasn't adequate for three women. There is also a full sized kitchen with a separate dining area and a back door. When we left on the last day, I noticed that something was taken from my bedside table. I looked everywhere in case the maid put it elsewhere and under the bed etc. but it wasn't there. I brought it up with the front desk and they were supposed to check with the housekeeping department and call me later, but never did. Please lock up even the smallest of items you care about. The front desk lady was very helpful besides and friendly. I didn't get a chance to try the pool, I felt the water of the hot tub which wasn't very hot (ew germs). I did use the workout facilities which featured older but adequate machines so it was sufficient. There are limited dining options but Panera Bread was one of the better choices and there is a train really close to the property. The train whistle did not bother our sleep. We were in room 701 upstairs in the back side of the property. This is a great location near the airport, clean and safe. The beds and pillows were fantastic. I gave three stars due to the limited breakfast (adding cold cereal would even improve the variety) and the fact an item of mine was taken by housekeeping. We didn't need the shuttle bus and the wifi worked well.

"Clean, comfortable"

4
F40CRlaurieh, Cumming, Georgia 25/04/2017

We just stayed here on night because we had a very early flight out of SFO. Unfortunately, we didn't get to take advantage of the amenities, which looked lovely. However, our room was clean, the beds were comfortable

"Best place for stay and fly in the Bay area"

5
oneely, Carmel, California 25/04/2017

This hotel has stay and fly down perfectly. Great value and effortless execution. It makes dealing with the airport and flying experience much easier than any other hotel we have tried. Clean, comfortable rooms, a great pre-flight breakfast and painless parking.

"Parking, Staying Tonight, Flying Tomorrow"

4
itchfoot, Chico, California 24/04/2017

We've stayed in this hotel over a half-dozen times over the years and having a Best Western "membership" has its perks. While waiting to check-in this afternoon, we overhead the guest ahead of us being told he had to wait at least an hour before rooms would be available. This was around 1 pm and officially check-in starts at 3 pm. When we got to the counter, we got the room preference I had requested - in the 200-block immediately (ground floor, king bed). The bus-shuttle will pick us up outside the door in the morning and bring us to SFO while our car is parked here. This hotel has expanded over the years and the various buildings are numbered... Building 100 is right next to the lobby and facing the pool & cafe/restaurant. Building 200 is the quietest because it faces the inside courtyard, as does Building 300 which is connected to the cafe/restaurant. Building 500, 600 & 700 have the noisiest rooms because they are closest to the BART and railway lines. Within walking distance (less than a mile) is a Safeway, Trader Joe's, A&W, McDonalds, Chinese restaurants, etc. And the hotel's restaurant isn't too shabby either. Before we leave in the morning, we can grab the complementary breakfast at 4:30 am.

"Train roaring by and blowing horn through out the night!"

1
thez0ne, Sacramento, California 18/04/2017

The train was roaring regularly past this property with the warning of three horn blasts! This continued thru about 1:00am! So definitely not the quiet restful spot we had hoped for. The second problem was that the park and fly parking area was not on site as expected. I did call ahead of time to inquire about the security of the parking but no one ever indicated they expected you to hand over the keys and let them move it around the entire time you kept it parked there! The people were pleasant and accommodating. The rooms were adequate and clean.

"Great Place"

5
Narendra M, Fargo, North Dakota 18/04/2017

I read some reviews saying the reception staff wasn't helpful. But I must say they were the best staff I've seen for a long time. Super clean hotel with awesome staff. Loved every bit of my stay. Breakfast was good. Would definitely stay here again!!!

"Wonderful property!"

5
Edward R, Ukiah, United States 18/04/2017

I ALWAYS stay at BW El Rancho Inn in Millbrae, when flying in and out of SFO. it is it and excellent place to stay and is very close to the airport. Wonderful staff and amenities! I always recommend this property to all of my friends, and I keep returning.

"Great location - very convenient and close to airport, ok rooms"

3
Muppet_Boyz, Oconomowoc, Wisconsin 16/04/2017

The rooms were ok - comfortable bed, 2 choices for pillows, good size TV, room to sit, etc. but bathrooms leave a lot to be desired - dated, cracks in sink, dark shower... but the greatest issue was water temperature in the shower - you couldn't regulate it. You'd get it to the right temperature and then it would change - over and over again. So, if you're only looking for one night before a flight, this probably works fine, but if I were in the area again for more than 1 night, I'd look for other options.

"Close to Airport"

4
Ian P, Fort Lauderdale, Florida 16/04/2017

We chose this hotel because it was very close to the SFO airport. We landed about mid-night and arrived at the hotel after 1am. The checkin desk was still manned and we had a very easy checkin experience and went right to bed. The room was fine and clean and we were leaving early the next morning. Free parking was right in front of your unit. The included basic continental breakfast was fine, and there was an option for a paid breakfast if you wished.

"extremely good if you are flying SFO"

4
ruthanns1014, Jacksonville 13/04/2017

Airport Shuttle is free, dependable and consistent. Easy walking distance (safe too) to public transportation into San Francisco. Also grocery store near by for snacks. We've stayed here quite a few times and it is always nice to come back to.

"Best Park and Fly Package"

5
Margaret V, Chico 13/04/2017

Leaving our car at the Best Western Millbrae to fly from SFO makes travel so much easier. You drop off your car and keys and are taken to the airport to catch your flight. When you return you catch the shuttle to the hotel where you and your suitcases are delivered to your rooom and your car is waiting for you in front of your room! What service. The rooms are beautiful and there is a restaurant at the location to complete the ease of the experience. This is the best way to travel and recover from jet lag!

"Nightmare"

1
User 11/04/2017

I have stayed at this facility numerous times in the past. Something dreadful has happened in the interim. If you don't get a room in the office section, you are in for a frightening experience. We came in late, the room had numerous bugs crawling over the nightstand and a distinct odor. They offered to dispatch the bugs...I think not. They finally relented to give us another room in the dark corner of the property...this room was dismal, unclean and old. The third room was barely adequate...we were tired, had a child with us and they were moving us around in a work truck full of equipment not meant for passengers; we gave up. We were moved so many times it took awhile to find our car in the morning. Staff gave us grief about it.

"Perfect for an early flight, late return"

4
User 09/04/2017

We Stayed with a family of 4 including a 10 week old baby. We had an 8 AM international flight and we returned at 11:30 PM the following week. The Best Western was comfortable and quiet. The shuttle was perfect and the driver very helpful. They suggest we leave at 5:30AM and they were right on. When we returned our flight was late but we just followed the directions they gave us and the shuttle was there within minutes of us getting to the designated pick up curb. The driver helped me with our 5 bags and took us right to our car. The hotels restaurant was good for dinner, fair prices and overall good food. Only con is the breakfast is continental and I was hoping for a hot breakfast.

"Park and Fly"

4
851travelbug, Benicia, California 09/04/2017

What a great place to stay if you're flying out of SFO. The hotel staff is very friendly and accommodating. They'll keep your car for 10 days at no extra charge but you have to purchase their park and fly in advance. If you're reserving on line it's a little tricky to find the AAA or Senior rate. Even the person I called didn't see it at first and said they don't have a special rate, but they do. Room was very neat and clean. Bed was comfortable. Our room was at the end of the property and very quiet. Once we returned they took us right to our car which is on site, uncovered. We didn't eat at the restaurant however we had a drink at the bar before bed. Nice friendly bartender and the selection of wines by the glass were okay. We will be back for our next flight out of SFO.

"The staff are what makes it."

5
User 08/04/2017

I had an overnight stopover at SFO in January for a forward long haul flight to NZ. I have never posted on trip advisor before. But I felt obliged to this time. Because the staff at this motel/hotel are SO amazingly nice and caring...it just stood out from anything I've experienced before. Also, the bed was super duper comfortable. That too stood out. But mostly the staff. The cleaners, the restaurant staff, the lovely people at reception, the shuttle drivers...EVERYONE was just so nice and helpful. If ever I need to stay overnight for a long haul flight out of SFO again...this place will definitely get my business. 100% recommend.

"Great value, clean rooms, delicious breakfast."

5
lcochardo, Bradenton, Florida 08/04/2017

Clean rooms, courteous friendly staff, delicious breakfast. Easy checking in and out, and front desk was helpful with tips for sightseeing in San Francisco, even booking a tour for us. No frills hotel, but great value for the money!!! Thanks for a great stay!

"They have the park and fly thing down pat"

5
cathijo, gualala 27/11/2016

Love this place! We fly out of SFO and leave our car with the folks at El Rancho. On our return, when we are totally jetlagged and loopy (11 flight from Johannesburg to London, 8 hour layover, 10 hour flight to SFO) it is HEAVEN to be picked up by the shuttle and delivered STRAIGHT to our room. Our car is waiting in the spot right outside our door. The shuttle driver hands you the keys to your car and the key to your room. No dealing with front desk, no having to think or talk. HEAVEN. Love this place. The breakfast is the best anywhere for a fast serve-yourself buffet. AND the breakfast starts at 4:30 so when the jetlag has you up early, the coffee and muffins and quiche thing are ready to go. They have everything so well organized and the whole operation is a well oiled machine. HIGHLY recommend.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad we made your return flight home less stressful. Thank you for staying with us and using our Park and Fly program.

"sleep and fly"

4
Janell O, Brentwood, California 27/11/2016

Nice place to park and fly leave vehicle Then if your tired you can stay again at a lower rate Will stay again had nice continental breakfast in the morning and free shuttle would recommend it to anyone

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly program. Thank you for recommending our program to others.

"Thanksgiviing On The Peninsula"

5
Jim C, Sonora, United States 26/11/2016

When we arrived we were booked into an upstairs room, my husband said that we had trouble with stairs and any chance of something down. The lady at the front desk immediately checked and upgraded us to a large room downstairs with no problem. El Rancho Inn employees have always been extremely helpful and courteous. We don't expect to stay anywhere else when we come to the area.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us and recognizing our great staff. We're glad you enjoyed your upgrade!

"Park & Fly"

5
Jay B, Fotuna, United States 21/11/2016

This was my first trip using your park & fly option. It was very helpful and the staff & drivers were quite friendly and efficient.. I would recommend it with the utmost vigor. I am planning another trip in February and will most deffinately be using your facility again.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We can't wait to host you again in February! Thanks for staying with us and utilizing our great Park and Fly program.

"Hey you San Franisco jetsetters."

5
eddillon, Benicia, California 20/11/2016

nwind Planning a trip out of San Francisco? If you know the area and its inherent traffic problems, you know that you must plan ahead to be at the airport on time. Why not take the tension out of your trip. Check in at El Rancho the afternoon before you fly away. Park your car in front of your room and head to the Terrace Cafe located on the hotel grounds. Go to the lounge to relax. Great place to unwind over a glass of fine wine and a burger or a plate of Calamari. If you are lucky, the multi-tasking, multi-talented Nani will will cater to your relaxing needs. Nani commands and controls the lounge. She makes you feel that you must come back even if you are not going on a fantastic trip to some exotic place. Oh, by the way, did I mention that El Rancho has a long term parking service including service from the hotel to the airport and from the airport to your car when you return.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We could not have said it better! We're glad you took advantage of our Park and Fly program and enjoyed our Terrace Cafe and especially our Veranda Bar and Nani's great service.

"OK hotel ruined by negligent housekeeping"

3
pflau, New York City, New York 19/11/2016

Stayed the night before taking the flight out of SFO. I checked in very late, and found that the room was full of trash that were not removed. Trash cans were full, and there was a bag of takeout trash on the floor. The beds were made and the towels and the toiletry were all there so the room was prepared. But someone literally forgot to take out the trash. Good thing I only needed to sleep there. Needless to say I decided not to leave a tip.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback regarding the cleanliness of your guestroom. I will follow up with the Room Attendant that cleaned your room prior to your arrival. Please accept my apology.

"Good stay, noisy Caltrain"

4
bu1larry, Sin City, Nevada 19/11/2016

Stayed here for 10 days on a work trip recently... Overall, a great hotel, what you expect when booking a Best Western... My room was large and clean, with a comfy bed & both firm & soft pillows. Flat screen tv with decent variety of channels & good wifi. The staff was amazing, very friendly & professional. The onsite restaurant and bar is decent. Breakfast, lunch & dinner plus the bar has Mon-Fri happy hour. They have a small free breakfast, mostly danish, and a few fruit. They also have a shuttle that seems to run all day long to the airport. However, it is also very close to the Caltrain tracks! And, it does run at night.. To be specific, about 1:15am, 3:15am, 5:15am... You get my point. And, the Caltrain seems to live blasting its horns as loud as they can at these hours. Just a FYI

aschwass, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your positive feedback. We've continued to try our best to improve the soundproofing of our guestrooms. Our close proximity to BART/Caltrain is a great benefit but as you mentioned the trains run close to our property.

"Excellent Stay with Free Airport Shuttle"

5
User 16/11/2016

Very nice hotel within close proximity to San Francisco airport. Room was big and clean with all necessary amenities for us. Some restaurants and bars walkable distance away for the one night we stayed before our flight. Free airport shuttle is very convenient and even picked us up from outside of our room. Would recommend.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your recommendation. We are fortunate to be located in such a nice neighborhood.

"Best Park N' Fly for SFO"

5
DennisAtkinson, Vacaville, California 15/11/2016

We have used the Best Western El Rancho Inn for our vacation Park N' Fly needs for over 25+ years ... and it is one of the best programs in the area for SFO. This is an older hotel, however, it has been very well maintained and managed so it is a pleasant stay. The airport shuttle runs 24 hours a day and 14 days parking is included in the price.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for recognizing our efforts to maintain and improve our Hotel. We are proud of our Park and Fly program and we are glad you have enjoyed the benefits over the past 25 years.

"Very convenient"

4
Malcolm D, Fort Bragg, CA, United States 13/11/2016

Being able to leave my car at the hotel and be shuttled to and from the airport is a real plus. The staff that handles the automobile storage and airport shuttle do a great job. I would also like to commend our waiter, Edwin, at the restaurant. Very friendly and excellent service.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed the benefits of our Park and Fly program and our Terrace Cafe.

"what a breeze"

4
metteiusa, Mill Valley 12/11/2016

we chose to stay here on our way to mexico, and leave our car here for a week..$200,- best deal in town..thats incl room and car service. The rooms are clean and beds super comfy. The restaurent had great service and yummi food. We arrived late and left early so didn't get to use the pool. Also, excelent shuttle service to and from airport!!

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for sharing your positive comments about our Park and Fly program. We're glad you enjoyed our Terrace Cafe.

"Great hotel when flying out of SFO"

5
Janice M, Acampo, United States 12/11/2016

This is a great hotel when you are flying out of San Francisco. It is close to the airport, clean,quiet, and has a nice restaurant/lounge on site. They have early morning continental breakfast for those with early flights. They pick you up at your room and drop you at your car when they pick you up on your return. I have been staying here for over 30 years and have never had a bad experience.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your 39 years of loyalty. We appreciate your positive comments regarding our Park and Fly program. We're glad you enjoy our Terrace Cafe.

"Clean, pretty, comfortable, too much air freshener"

3
Megan G, Seattle, United States 12/11/2016

Overall, I'm glad I chose the El Rancho Inn. It's clean and pretty (pink stucco buildings, palm trees, a fountain- so nice to wake up to in the morning!). It is a motel, which I didn't really know before I made the reservation, but I was on the second floor and I felt safe- there's a deadbolt that they suggest using, and even though I was traveling alone, I didn't have any issues. The 24-hour shuttle service was really convenient. I used it coming from the airport, and again the next morning so that I could catch the BART at the airport. The shuttle was punctual and took less than 20 minutes. The staff were friendly, especially the Thursday morning staff. I didn't expect that much warm friendliness at 7am, and it was a welcome surprise, especially to a stressed-out college student trying to figure out travel plans. It wasn't that quiet- you can hear the airplanes taking off, which was kind of cool, but the train was the noisiest. I thought it would be hard to fall asleep with all that noise, but I slept pretty well. Maybe I'm just a sound sleeper. My only major complaint is the air freshener. The room positively reeked of the smell, and unfortunately now my backpack and my clothes all have the same cloyingly sweet smell stuck to them. I'm glad the room was clean, but I'd prefer not to have to worry about my clothes smelling like motel for the next few weeks (hopefully the smell will come out in the wash!).

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback and positive comments. I will review with our Housekeeping staff the problem with the air freshener.

"Very average "

3
Maarten071, Voorschoten 11/11/2016

An ok location for a stop near the SFO airport. Although room is out dated and there are spots on the wall facilities are clean. Airco is noisy and creates chilly wind even if the bed is on the other side of the room. Quick breakfast is indeed quick and ok. Still there must be better alternatives.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your feedback. Thank you for staying with us.

"Great upgrade"

5
Thomas F, Ukiah, California 10/11/2016

I stayed for a park and fly. The front desk staff was friendly and helpful. I am a member of the Best Western Rewards program. I was upgraded from a standard queen room to a 1 bedroom suite for free. The room was very clean, comfortable. I uses to stay here a long time ago until I found a park and fly hotel. It use to be less expensive about 6 years ago. That hotel has raised it's price over the years to be the same price as the El Rancho. I came back because the El Rancho is a much nice hotel.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Welcome back. Thanks for your review and positive comments about our Hotel and staff.

"Overnight to fly out"

4
User 07/11/2016

El Rancho Best Western is a great place to stay when you have to fly out early the next morning. They have a restaurant for dinner which is very convenient. They used to have free corkage in the Restaurant, but no longer.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed your stay and our Terrace Cafe.

"Had a good deal on Booking.com"

3
User 05/11/2016

Good deal made my stay OK. It is your average BW, but very large though. Situated right next to SF airport and a railway it is quite noisy - still I slept well. For some reason the trains have to sound their horns obsessively when passing (because of overpass) Get a room near the reception if you can.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your feedback. Thank you for staying with us.

"Good stay close to airport."

4
c0t0d0s0org, Hamburg, Germany 04/11/2016

Friendly staff at the reception. We were quite early there, before noon and they gave us our room that early. Really great. The room and the bath were super clean. The water pressure in the shower was only sufficient. The complimentary breakfast is the kind you often have in the states and was good. I would just preference to generate less garbage because everything was packed. Just one note: There is a lot of noise from the airport and the railways but it seems to cease in the night ... i had a good sleep during the night. And well, when you book close to the airport you have to expect to hear the airport.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us and providing us your feedback. We appreciate the mention of the great work our Housekeeping staff does every day.

"Great sleep but health code violation in cafe"

2
jdc8mbc, California 01/11/2016

This is our go-to place whenever we have an early morning flight out of SFO. We will continue to stay at the El Rancho for our future flights; however, we implore the management to train their early morning restaurant staff about health codes. We hope that yesterday's experience at the Terrace Cafe was an anomaly. The hotel offers a "Departure Snack" from 4:30 to 7:30 AM for guests who depart before the full breakfast service begins at 7:30 am. All the "snacks" (egg puffs, pastries, fruit), coffee/hot water, juices, and cereals, are arrayed on a single counter along with paper plates, plastic utensils, paper cups and napkins. Stacks of paper coffee cups were placed between the trays of snacks and the coffee urn. While reaching for a couple of paper coffee cups, my husband accidentally toppled a stack of paper cups on to the floor where people stand to fill their plates and beverages. I bent over to pick up the cups while my husband got two new cups to fill with coffee. After picking up the cups off the floor, I handed the stack over to the two young women behind the counter and was told to place them back on the counter! They refused to take them and they did not direct me to discard them in the garbage can. They repeated that I should leave them stacked on the counter. They made no attempt to remove and discard the cups while people continued to come into the cafe. I later found a garbage can, went to the counter to retrieve the cups that had fallen on the ground and placed them in the waste can. We reported this incident to the manager on duty when we checked out with the assurance she would report the incident to the General Manager. We know from previous stays that the El Rancho is a good place to stay; we hope the next time we stay there, the early morning cafe staff will be better informed about health and sanitation codes.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for letting us know about the mistake made by our morning breakfast staff. Those cups should have been discarded immediately. We have discussed the issue with our staff and that mistake will not happen in the future. Again, thank you for staying with us and letting us know about this issue.

"Would stay again"

5
Edward R, Palm Cove 31/10/2016

We picked this Best Western for its proximity to SFO. Used the free shuttle from International departures after dropping the rental car off in the evening and again in the morning to catch our International flight. Room was comfortable with 2 chairs and a table. Queen bed was comfortable. No USB charge ports in room but the TV had a USB port which worked. May seem pricey but no accommodation in SF is cheap.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us. We're glad you enjoyed your accommodations.

"Terrific for park and fly"

4
JimTheophilus, Merced, California 29/10/2016

We have stayed here 3 times where we spent the night with transportation to the airport and several nights of parking and the rooms are nice, transportation to and from the airport nice and efficient, a good restaurant, and amazingly have your car ready for you when transported back from the airport

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive review regarding our Park and Fly services. We're glad you enjoyed our Terrace Cafe.

"Best Western Plus El Rancho Inn should be called "Worst" Western."

1
Steven P, Springfield, Missouri 29/10/2016

Best Western Plus El Rancho Inn, 1100 El Camino Real, Millbrae, CA 94030, is one of the worst places to stay in the world. I stayed at this Best Western from May 30, 2015 to June 01, 2015 preparing for a few very important appointments in the Bay Area. I called more than a few times from my room to the front desk to get some servicing, but no one followed up. So, I walked all the way to the front desk to seek some help. But, none of the staff was willing to help. When I asked for the real manager on duty, they continued to ignore me and just walked away. Today is October 29, 2016, and I still have not heard back from their management about my complaints of their worst motel staff. I have traveled to many coldest, darkest corners on earth to do some missionary – the parts of the world where they kill you only because you are a Christian, but I never received such cold, dark “motel” services there as I have at this Best Western. Their new name should be Worst Western. I could go on for a long time to specifically explain why I think this Best Western is one of the worst places to stay. But, I will just say . . . Worst Western. -- by Changyon Pak (“Steven” Pak); Born in Seoul, Korea; Raised and Educated in State of Iowa; Proud Resident of State of Missouri; Biggest Fan of the Chicago Bulls; World Traveler for Over 30 Years; Volunteer & Founder of “Lights of Hopes"

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're sorry we did not meet your expectations. We'll continue to do our best to make improvements in our services.

"Great stay great staff"

5
Bellaroma777, Las Vegas, Nevada 26/10/2016

Service at check in tonight was 5 star, very welcoming and professional in every way. Cannot say enough about the service at check in and wish I could remember the gentleman's name as he was phenomenal. Second check in person (woman) was so welcoming also. Room is immaculate, clean and feels fresh. Love the old tile in the bathroom and how the property made best use of the smallish space. Will definitely stay again and highly recommend for service and rooms.

aschwass, Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We have a great staff. Thanks for the acknowledgement.

"Good choice near SFO"

5
herestoadventures, Fishers, Indiana 26/10/2016

Delightful to stay in a 60-year old hotel that has had this much TLC. Currently in its 4th generation of family ownership. Rooms are SPOTLESS and attractively furnished. Airport shuttle service works well. On-site restaurant is good. Yes, the bathrooms are small - but this is a great choice for something near SFO.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive comments about our great staff, Terrace Cafe, and our efforts to keep our Hotel looking great.

"Best Park&Fly at SFO"

5
Chris D, Murphys, United States 25/10/2016

We live 3 hours away from SFO. This is the 3rd time we have done the Park&Fly for pleasure trips. The hotel is clean, very nicely furnished, helpful staff. I am especially impressed by the COLOR towels... This is the only place I have ever seen other than white towels and it says quality for me! Shuttle service to and from SFO is wonderful. Hotel access is easy.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us and providing your positive feedback. We look forward to hosting you on your fourth trip from SFO.

"Favorite for SFO trips"

5
CNCMOODY, San Francisco, California 24/10/2016

We have stayed at El Rancho many times over the last 25 years especially when we are traveling from San Francisco Airport. The facilities are very nice and all updated and the grounds are beautiful. The park/fly system is very efficient and the best of many we have used at various airports.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly system for so many years. We look forward to being your Park and Fly stop for another 25 years!

"Amazing , first class hotel in the San Francisco Bay Area"

5
KarenJMcHugh, Oakley, California 23/10/2016

We had a family reunion Sunday October 9th. Some family members wanted to stay over to extend our visit. We chose the Best Western Plus El Rancho Inn, a Bay Area landmark. We were greeted by a very happy and welcoming front desk associate. Our room was amazing .. 2 full bedrooms! One with two queen size beds and huge plasma tv, second room down the hall, totally private with its own queen bed and tv. Full size kitchen complete with dishes, cutlery, coffee maker and out of this world coffee!! Our kids enjoyed the 9 feet cool, clean and fresh pool. After a great night's sleep the amazing beds, we thoroughly enjoyed our continental of fresh warm muffins, that awesome coffee, bagels, toast and juice for the kids. Kudos to Vicki Mitchell and the associates at the front desk and the kind welcoming staff at the continental breakfast who cleared tables and made every guest feel like family visiting. We will definitely plan a visit to this Bay Area landmark!

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed your spacious suite. Thank you for staying with us.

"Great stay and service"

5
R J, Santa Rosa, California 22/10/2016

We use the Park and Fly and they really have their act together. Very professional. We love the food and staff in the restaurant and it is convenient to/from the airport. We come early and go to the movies 10 minutes down the road to make it a perfect fun day prior to our leaving the next morning.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed your stay and our Park and Fly program.

"Great airport hotel"

4
interviewtraveler, Washington 21/10/2016

I like the Spanish influence on the building design. The inn is a few miles from SFO, and the airport shuttle is reliable. At the airport we didn't have to wait long before the shuttle showed up. The inn is set up as several different buildings with the entrance to each room in an outdoor corridor. Parking is plentiful and free! I really liked the location of this airport hotel. It was about a mile walk to Millbrae BART station. Millbrae is a cheaper arrival/departure station than the SFO BART station, so you can save extra money with the public transportation. I also like that there are several stores and restaurants within easy walking distance. The room was clean and cozy. The bathroom could use some updating, but for a one night stay, it wasn't a big deal. There was a bit of a step into the bathroom and also one going into the shower. Someone with physical limitations would need to be cautious. Wifi was hit or miss (?more miss than hit). There is a gym too, but I didn't partake this time. The inn does offer a "departure snack" of breakfast items in the AM.I would stay here again as long as the price stayed reasonable.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive review. We're glad you enjoyed your stay and our location in our wonderful City of Millbrae.

"Back to the 50's"

4
jmckit, Valley Forge, Pennsylvania 20/10/2016

Stayed at this motel after landing at SFO. The place was very clean and had the original 50's pink tile bathrooms almost exactly like the house I grew up in only they were still shiny and spotless after all these years. The basic point of the place is they are near the airport and they have service down to a science to get you back and forth. Staff was very helpful. The free breakfast is actually called a departure snack and adequate and the snack lady was very attentive. Millbrae is a typical suburban area. Food, shops, and the train station are walkable from the motel. We actually changed our plans and stayed there again after a short trip to Northern Cal and went in to San francisco on the BART train.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed our "charm". Looking forward to hosting you on your next trip to our area.

"Safe, convenient and clean"

5
User 19/10/2016

This is our place to stay when in the San Francisco bay area. We come here two to four times a year for pleasure and always find this Inn very comfortable, clean and safe. Nice location, close to shops and restaurants.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We do have a great location. Thank you for staying with us so many times through out the year. We are looking forward to seeing you on your next trip!

"Stay, park n fly in SF"

4
billjaques, Modesto, California 19/10/2016

Great place to stay before flying out of SFO. They are very organized about the whole process of leaving your car there while on your trip. Rooms are clean and spacious. The bar/lounge appeared to be very short staffed and my food order wasn't right. The bartender tried her best to make up for the kitchens errors. I will stay here again for sure when flying out of SFO

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for staying with us and using our Park and Fly program. I will follow up with our restaurant staff to see what happened the night you visited our lounge. Sorry about the mix up on your food order.

"Great pre/post travel stop"

5
701nancy76, Pleasanton, California 19/10/2016

Well maintained property with 24 hr. shuttle to/from SFO. Good staff and nice rooms. Restaurant on property serves tasty food and the bar provides selections when the restaurant is closed. We've been staying here for several years without a problem. They also have 14 days free car storage.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your continued use of our Park and Fly program. We'r glad you enjoyed our restaurant and bar.

"Convenient hotel near SFO"

3
cookers96, Needham, Massachusetts 18/10/2016

We stayed at this Best Western the night we arrived at SFO. It was convenient, though it was on a fairly busy strip. There were several hotels that were a little closer to the airport. The staff we met were very friendly. The breakfast was fine and free!

aschwass, Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for mentioning our great staff. We're glad you enjoyed your stay.

"Vacation feel when business trip"

5
User 17/10/2016

The environment makes me feel like stay at a resort in Mexico. Staff are friendly . Very convenient location. 8 mins drive to Airport. The best thing is the breakfast start at 4:30 am. Will go back again for sure

"Terraces"

5
Brian S, San Francisco, California 16/10/2016

Excellent food, excellent service, classy ambience, great place to eat. Parking is easy. Enjoyed the Pork loins and steak. Located in Millbrae, Ca. I took my family here and everyone raved about this place

"Park and Fly from San Francisco"

5
Russ W, Livingston, United States 14/10/2016

We use El Rancho when we travel. They have a great park and fly program and the shuttle takes only five minutes to get to SFO. You can stay on your return for a reduced rate. Great staff and they really know what they are doing...we've never missed a flight!

"Great Place to Stay and Leave Your Car"

5
retiree508, California 13/10/2016

We were traveling for 3 weeks and left our car there. We did have to pay additional since we was for a longer stay. That was okay. When we arrived back to the USA they picked us up, arrived at hotel and driver ran in and got our keys to our room and car. Then drove us to our room where our car was also waiting. Unloaded our bags to our room. Now that it is great customer service. We then went to the restaurant for dinner and they were on overload. A flight had been cancelled and alot of the passengers were staying there for the night. It was unexpected so they handled the crowd the best they could. I think they did a very good job and the manager was right in there helping out. Once we were seated in the restaurant great service and food. I would definitely go back. Didn't try their continental breakfast in the morning. Rooms were roomy and beds comfortable. Recommend staying there especially if you are leaving your car.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for mentioning the benefits of our Park and Fly program. We're glad you enjoyed your meal at our Terrace Cafe.

"Our go-to hotel when flying out of SFO"

5
Peggy F, Modesto 12/10/2016

We live approximately 85 miles from SF. Any time we fly out of SFO , we always spend the night prior to our flight at the El Rancho Inn. Early morning traffic into SF is a nightmare. We come the evening before to check in, have dinner and drinks on the grounds and wake up well rested prior to our flight. We are shuttled from our hotel room door to the airport. Our car is parked there until our return. When we return we call the hotel and we are shuttled back to to the hotel to pick up our car. It couldn't get any easier!

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for describing all the benefits of our Park and Fly program. I am glad we performed well and made your travels less stressful.

"Nice hotel - Angry & Unfriendly Staff"

2
Jerry C, Round Rock, United States 12/10/2016

The hotel itself is nice, rooms, lounge landscaping etc.. The staff is another thing. There is a single lady at the front desk who is nice. The rest of the staff, including the bar/restaurant was unfriendly, intimidating and possibly racist against non-Hispanic people. The "free" breakfast, imagine this, an apple or a banana and choice of a couple different muffins and to make it worse they keep a person behind the breakfast area closely watching / staring at you while you make your choice. Very uncomfortable feeling.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
I am sorry about the problems you experienced during your stay. I will review your feedback with our staff. Our goal is to provide friendly and hospitable service to all our guests.

"A great clean Best Western Hotel"

5
btcars, Modesto, California 11/10/2016

We have stayed here twie. a short trip to the airport. Clean and frinedly place to stay. Great shuttle service. Cafe was just ok. Will stay again. Easy check in and out. Very safe and well lit at night. Used the park and fly service

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your review. We look forward to seeing you for a third time in the near future.

"The absolute best place to stay near SF Airport!"

5
TwinBridges1982, Redding, California 10/10/2016

The Best Western El Rancho in Milbrae is the best place to stay in the general area of the S.F. Airport. I have stayed with them for many years and am never disappointed. I always feel save and welcomed. Rooms are clean and well appointed, conveniently located near a great restaurant and bar, pool, and garden area. They are geared to serve customers with 24 hour service, such as shuttles to and from the SF Airport.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you so much for your positive comments. We look forward to serving you for many years to come.

"Convenient, motel-style property"

3
JoAnn I, Lancaster, Pennsylvania 09/10/2016

Stayed here October 5, 2016. Rooms were clean and convenient to SFO airport. Room #126 was on ground floor, with king bed. Could not find elevator to 2nd floor room (#234), so had to carry suitcases up the stairs. Had a very good dinner (with excellent Russian River Valley pinot noir) at the hotel's Terrace Café/Restaurant. Early-morning shuttle to airport worked well. Only negative was trying to catch the shuttle at the airport, for transfer to the hotel. Told to use “'courtesy phone” at airport. This proved impossible. First problem was that the courtesy phones for hotel shuttles are located outside the terminal, where vehicles are zipping along the road, making it difficult to hear on the telephone. Second problem was what little I could hear on the telephone, i.e., a repeated recording “Thank you for calling Best Western El Rancho. Please stay on the line for the next reservationist”, over and over and over again. Eventually got lucky and saw the hotel shuttle drive by. I frantically waved, and driver Jose was kind enough to circle around and pick us up. If not for his help, who knows how long we would have stood there on the useless courtesy phone. Trying to phone the hotel directly also proved useless.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your feedback. We will check the operation of the courtesy telephones. We're glad you enjoyed our Terrace Cafe.

"llee228"

5
llee228, Roseville, California 09/10/2016

A very convenient park and fly hotel. Their shuttle runs every 15 minutes to the airport, which is approximately 10 minutes or less away depending on traffic. It's easy to reserve a room online/over the phone. Registration upon arrival is easy and quick too. Your hotel stay includes leaving your car for a maximum of 14 days and approximately $7 per day thereafter. Upon your return just call the hotel and a shuttle will be there in approximately 15 minutes. There is a no obligation departure breakfast as well. They have been doing this a very long time and you can enjoy your trip knowing your car is safe.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive comments. We look forward to seeing you on your next trip departing from SFO.

"Fly and Drive Fabulous!"

5
emmyreed, Paradise, California 08/10/2016

I was taking my daughter and son-in-law to Hawaii. I live in Northern California and they live in Wisconsin and we were flying out of SFO so we needed a night before and after our Hawaii vacation and I needed a place for my car. The Best Western Plus El Rancho Inn was the perfect choice! The rooms were clean and comfortable - the pre-flight breakfast bar was just right but the real treat was when we returned - on their great shuttle - to find my car parked outside our rooms!!! I will definitely stay there again!

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed the benefits of our Park and Fly program.

"great value"