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Best Western Plus Hotel El Rancho Inn, Millbrae

4.0/5  - basé sur 2185 notations.
1100 El Camino Real, 94030-2015, Millbrae, United States - See map

Welcome to the Best Western Plus El Rancho Inn! The Best Western Plus El Rancho Inn is a beautiful and charming, family run hotel featuring beautiful mission style architecture and is located only minutes from the BART, CalTrain Intermodal Stations and San Francisco International Airport. This 100% non-smoking, Millbrae hotel is a AAA 3 Diamond rated hotel. The Best Western Plus El Rancho Inn has a legacy of warm, hospitable service and extra amenities. Nestled on seven acres and surrounded by a lush garden atmosphere, the guests will find an outdoor swimming pool, hot tub, fitness center, business services and banquet facilities. The onsite Terrace Café restaurant and Veranda Bar, offer a relaxing environment for drinks and dining. All the spacious guest rooms and suites feature free high-speed Internet access and cable television. Guest departing early in the morning will enjoy the convenience of a breakfast snack served from 4:30 a. m. - 9:30 a. m. daily. Hotel guests traveling for business or leisure will experience great amenities, comfortable accommodations and the highest level of customer care. Travelers will be close to many popular San Francisco attractions including AT&T Park. Visitors often stay at this hotel for favorite local events including the Millbrae Art & Wine Festival, Fleet Week and Bay to Breakers. Downtown San Francisco and Moscone Center are a short drive from the hotel. Guests needing a hotel near San Francisco International Airport will be just two miles south of the Airport with the convenience of a 24-hour complimentary airport shuttle. Sleep and Fly packages are also available including 10 days of parking, additional nights of parking is available for a nominal fee. This perfect hotel near San Francisco offers all the right services to ensure any stay in the Bay area is comfortable and memorable. Enjoy your stay.

Best Western Plus

Hotel El Rancho Inn

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Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 2185 guest reviews
NOTE ISSUED
Excellent
1025
Very Good
774
Average
258
Poor
85
Terrible
43
REFER TO NOTICE
Business Business
311
Couples Couples
810
Family Family
621
Friends getaway Friends getaway
174
Solo travel Solo travel
181
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Clean, Affordable, Good Stay"

4
09/07/2018

The property is situated in a great neighborhood and close to the airport. The amenities are pretty good: small workout room, outdoor pool, clean rooms. They have complimentary departure food early in the morning, too (starting at 4:30 am!). The hotel is close to traintracks, so you can hear trains coming through, but it's not too much of a noise issue.

Rogers M, Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Fantastic!"

5
04/07/2018

Stayed the night before our flight from SFO to Mexico. Shuttle took us to the airport at 4:30am and stored our car securely for the week. When we arrived back from our trip all we had to do was make a phone call and we were picked up at the airport and delivered to our car. Hotel was very clean and staff was very professional and accommodating. Will definitely stay again.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Perfect airport stay"

5
03/07/2018

One of the cleanest hotels I've ever stayed in. There just one night for early SFO flight the next am. Would stay there again in a heartbeat. Restful and refreshing. Highly impressed, well more than what I was expecting!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Nice but noisy"

3
02/07/2018

The El Rancho is convenient for the airport and our room was clean, cool and comfortable. But we were baffled that our request for a quiet room was answered by accommodation in one of the rear blocks, right next door to a busy commuter railway line. Worse still, every train blew its horn as it approached the adjoining level crossing. Trains services went on until late and started early. I suppose we could have asked to be moved, but quite frankly, after an 11 hour flight, we lacked the energy! There was good consolation the following morning, however, when we opted for the paid for breakfast and enjoyed excellent service, good coffee and freshly cooked delicious food.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"The best SFO Park & Fly"

5
01/07/2018

My partner and I fly out of San Francisco several times a year. We live in Mendocino, so it's a long drive to the airport. If it's a morning flight, we stay near the airport the night before. The Best Western El Rancho is by far the best Park & Fly we've tried. You can choose to stay overnight either at the beginning or the end of your trip. The rooms are clean and comfortable. The shuttle is prompt and well organized. On our last trip, to Germany and France, we stayed overnight on our return. The shuttle driver gave us the key and took us directly to the room. Our car was parked right outside, ready for the drive home the next day. What a relief it was to have everything ready and in place after the long flight home! There is a good restaurant and bar on the grounds and a complementary breakfast. In short, the El Rancho really has it's act together and we'll stay there again.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Decent choice near the airport"

3
28/06/2018

10 min drive (or shuttle) from SFO. Parking can be an issue if only staying a night as they offer long-term parking and the place fills up. Room w 2 queen size beds was roomy enough. Hotel is a sprawling 2 or 3 storey complex and rooms at the very back are right beside train tracks. I sleep with ear plugs and the room did seem well insulated but could be an issue for some. Drops to a 3-star as a member of our party arrived SFO @ 11pm and shuttle driver was particularly rude. Friend got confused between the 2 Best Western hotel locations and said he would call to confirm and driver told him he couldn't wait and left him at the airport for the next shuttle to pick him up. After a 5.5 hour cross country flight, not the kind of welcome to begin the holiday.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I sincerely apologize for the problems you encountered during your stay, you can be sure I will follow-up on those concerns to ensure we are doing the very best possible job for our guest.

"Terrific Spot for a Layover"

5
19/06/2018

Meeting friends for a wine country vacation and needed to fly in the night before. The hotel has quite a history (one of the buildings dates back to 1895 I believe), but it is well maintained, they have a free airport shuttle and the staff is wonderful. Had a nice dinner at the bar (sadly, not the underwater bar) and Marco was wonderful even though he was alone on his shift. The next morning I complimented the gracious staff who miraculously transformed the bar into a very full "Departures" buffet - and kept it neat and filled the whole time. Well done, everyone.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Good for airport service or long term parking"

3
19/06/2018

We chose this hotel based on decent ratings from TA and the fact they had their own Airport service vans for transportation to/from the San Francisco airport. We arrived and were promptly checked in and given quick and easy directions for returning our rental car to SFO. We were also signed up for the shuttle the next morning (Note: it runs every 30 minutes and you are wise to sign up in advance--no fee). We returned our car, called the shuttle per instructions, waited about 20 minutes and were taken back to the hotel after a few other pick up stops at the airport. Again, if you are planning on taking the shuttle FROM the airport, to the hotel, call the shuttle number as there are a limited number of seats! Note: the hotel has no elevators so if you are not mobile, request a ground floor room when you book. Also, all rooms open to the outside corridors. Bonus: We were told that cars can be left here instead of at the airport when traveling for a considerable sum less than airport fees. Check the hotel for details.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Nice stay before trip"

5
18/06/2018

This is the first time we did the park-sleep-fly thing. Highly recommend it! Staff was efficient & knowledgeable. Room clean, comfortable. Bar/Restaurant good. Breakfast "snack" nice & easy. Drivers good getting us there and then picking us up from the airport.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your response; hope to see you next year.

"Good place to stay before and after your trip."

4
16/06/2018

I used Park-Sleep-Fly to arrange this stay. TEN days of free parking with at least one day's stay on either end of the trip. I'm really glad I opted for staying overnight on BOTH ends of my trip since I had been traveling for about 29 hours when I finally arrived back at the hotel! Decent no-frills room, breakfast snacks (Not a full breakfast but adequate with instant oatmeal, yogurt, cereal and coffee). A decent value.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments; hope to see you again.

"The glamour of an old fashioned road trip"

5
16/06/2018

We loved our two night stay at this conveniently located (from airport) hotel. It was a total throwback to my childhood, when we would regularly stay in roadside motels with outside hallways, only this was way nicer than any I've ever seen. Clean, friendly, helpful, even lovely; with a tiny pool, plenty of parking, and very good free breakfast. Thanks so much, El Rancho!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments; hope to see you again.

"BW El Rancho Inn, Millbrae, CA"

5
06/06/2018

We have been using the El Rancho Inn for their "Park and Fly" package for over 30 years when we fly out of SFO. They never disappoint. The grounds are well kept, the employees pleasant (even the shuttle driver at 4AM!), and the rooms are very nice. We never have had to worry about leaving our car there for an extended period and the shuttle is quick and fast to San Francisco Airport. The bar, restaurant and pool are also very nice.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; we really appreciate your comments.

"park and fly"

4
05/06/2018

this is an excellent option to the SF international parking issues and costs. We use this motel every time we chose to fly out of SF. The rooms are very comfortable with WiFi and surprisingly quiet and has the option of a wonderful complimentary Continental breakfast. The car has always been monitored and has never been tampered with during our absences. They have a complimentary van drop-off to and from the airport and runs every 30 minutes.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; we really appreciate your comments.

"Best p;lace to stay when using SFO airport"

1
01/06/2018

Convenient to airport, lots of shuttles, safe place, car parked outside room when I arrive back. and key handed to me as shuttle stope outside room. Good restaurants nearby, and a Trader Joe's. Car is safe and staff always helpful.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I noticed based on your comments we did everything right but your grade looks as if we did nothing right.

"Perfect, comfortable motel for airport stopover with pool and restaurant on site"

4
31/05/2018

I stayed in this motel around 10 hrs on a stopoverflight from Australia to Montreal. It was so good to have a sleep in a nice, clean room in a comfortable bed after 18 hours of flying. There is a free shuttle to and from the airport even when I left at 4.30am in the morning - a very efficient and friendly service. The restaurant on site served very nice food. There were also shops across the road if a longer stay was required. A perfect location near airport at a reasonable cost.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope we get a chance to serve you again.

"good stay overall"

3
31/05/2018

Good stay overall. All we needed was to crash for one night. Hotel room was in good conditions and clean. Just make sure you're not in the building all the way in the back as the train will keep waking you up.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Great SFO layover AND great San Francisco vacation base"

4
31/05/2018

Arrived in SFO late in the night on the first day of vacation and just needed a place to sleep before having to return to the airport to pick up a rental car and leave town for Yosemite. The Best Western El Rancho was a great choice -- it was super easy to grab a shuttle and was only 10 minutes to the hotel from the airport. The room met our needs and there is elevator access to the second floor if you find yourself up there. The complex is quite large with several different buildings, so if you have mobility issues, you may want to make sure that you are closer to the lobby / restaurant. We had a quick breakfast -- the free breakfast is actually quite good with a selection of eggs / waffles / fruit / cereals and muffins in a nice breakfast environment, although it was quite busy when we were there. On the tail end of our trip, we returned to El Rancho for an additional two nights as the base for our San Francisco explorations. The hotel met our needs for this quite well -- the free shuttle to the airport (5-20 minutes, depending on the # of stops needed to pick up other guests) worked well to bring us to the BART, then it was a quick and easy 30 minutes right into Powell station near Union Square. At the airport, you can call the hotel for free on a phone right at the arrivals outside door # 2 at the international arrivals. The longest we waited for a shuttle was 20 minutes. We did a have a problem with some noise on that second stay, however, since the shuttle picks passengers up at their "building" -- so a group of rather loud people being picked up at 4am decided to chat and laugh right outside our door while they waited for the shuttle. This is not the hotel's fault per se, but having a shuttle pick-up outside guest rooms at unreasonable hours is bound to be trouble -- perhaps having the pick up spot across the lane would be better so that there is some distance between chatters waiting to be picked up and those expecting to sleep at 4am. Other than that, though, the rooms were quiet. There are some restaurants within walking distance around the hotel but mostly fast food spots. We didn't take advantage of the pool but it looked great and welcoming. Overall, this is a nice complex with nice, accommodating staff and I would recommend it for a San Francisco stay.

"OK place. Rooms are quite worn. Relatively clean."

2
28/05/2018

Kind of a disappointment from the pictures and the reviews. Not what I expected as a 4 star motel. People coming and going all night long with large vans with instruments waking you up. Would not go again

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Lovely stay"

5
23/05/2018

What a nice hotel we stayed for 3 nights at the start of our vacation a party of 4 me and my partner and her daughter and boyfriend two rooms which the were next door to one another which is always nice.Firstly the hotel shuttle from and to the airport so easy to use came out of the arrivals hall and there are phones across from there to ring the hotel and told me it would be about 15 mins and where there in 5,and back to the airport you tell reception what time you would like it and they pick you up at your room happy days.As we were staying here it was so easy to use the BART $10.50 return from the bart station which is about 10 to 15 min walk away and safe at night as we returned back about 23.00 on two nights.the rooms just what we wanted tidy and clean and comfortable breakfast was also good for what we wanted being up early to get into San Francisco to sight see.So if we was going back to the area yes we would definitely stay here and would recommend to friends from the UK.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your for your comments; we really appreciate your review.

"El Rancho Inn"

5
21/05/2018

This property was amazing. It is a motel type property in a Spanish style. It has a small outdoor pool (which I did not use due to cold weather and short time), an onsite restaurant, and a fitness room (which I also did not use). When I walked into my room, I was happily surprised by the little kitchenette and the queen size sofa bed in the separate living area. I was also happy with the what they refer to as the breakfast snack. The only differences between the traditional complimentary breakfast and the breakfast snack offered at this property is that the traditional breakfast comes with waffles, bacon and eggs, and the snack version did not. Personally, I was fine with it. Instead, they offered mini egg and ham omelette puffs, yogurt, cereal, pastries, fresh fruit, bagels and cream cheese, toast,, coffee, milk, and orange juice. I don't care about decor if it is clean, but some people might think the decor in the restaurant and the room are dated. In the bathroom of our suite, they did an upgrade, rather than a full gut which is obvious by the leftover (and poor) placement of the towel bar. Also, they may have had the previous tub lined as their seemed to be a very large air bubble between the liner and the bottom of the tub. Other than that, I was immensely pleased with the location, and the staff were very nice as well.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your feedback; it is truly appreciated

"Excellent hotel but Cal-train noisy in some rooms."

4
20/05/2018

Excellent hotel. Cal-train horn annoying and quite loud in our room which faced a street crossing the cal-train tracks. Noise of train horn likely less annoying in other areas of motel not facing this crossing.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your feedback; it is truly appreciated

"Stay, Park and Fly and enjoy the stay!"

4
18/05/2018

It was an overnight stay and park deal that was better than the other two places we've used. Turns out--this is the best for cleanliness, great dinner and breakfast options, shuttle to airport and return.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Very good overnight stay"

4
18/05/2018

Room was very comfortable for our overnight stay. Only issue we had was that our room was the last room in the motel like facility and close to the railway track that the BART system used. Until midnight, every few minutes there was the loud sound of the train going past the hotel. Started again early in the morning. When booking, ask for a room away from the tracks. Otherwise, room very clean, wifi was fine, breakfast was good. Staff attentive. There is a shuttle service to the airport every half hour. We arrived quite late and tired so we took a cab. Charge was $15.00

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Good for Park/Stay/Fly"

4
17/05/2018

Fast check-in, comfortable room, good free breakfast, excellent airport shuttle service. The only issue was I was unaware the hotel moves vehicles offsite for your parking stay. Fortunately, my vehicle came back without any damage to the new paint. Quiet hotel-will use again and have already booked our next stay.

"Great Park n Fly"

5
16/05/2018

Have stayed here 6-7 times. Super convenient for flying from SFO. Rooms updated with shutters and comfy beds. Showers are older style entirely tiled including the ceiling, very clean. Shuttle bus runs every 30 minutes to the airport and if you have a late arriving flight, you call and they come right away to get you. We love not being stressed driving to the airport and come the night before so we can be stress free.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for staying with us. I appreciate your comment.

"Served the purpose well. "

4
16/05/2018

Overnight between flights and fairly close to the airport. This is an older property in typical California style. Room was very clean and comfortable ,particularly liked labels on the pillows "soft or firm". A complete mini breakfast surely gets you going. This is a very spread out hotel and the airport van picks you up at your room. Good idea.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for staying with us. I appreciate your comment.

"Comfortable"

3
15/05/2018

Nice quiet room, a little on the compact side but completely serviceable. After a long international flight we just needed a place to collapse. Filled the bill nicely. Convenient shuttle service seals the deal.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for staying with us. I appreciate your comment.

"Great value"

5
15/05/2018

Leave your car here! Great place to stay; very convenient and affordable. Clean rooms with comfy beds. We'll definitely be back. Friendly staff; breakfast foods available very early to prevent overpaying at the airport.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for staying with us. I appreciate your comment.

"Great Fly and Park"

4
10/05/2018

We arrived late afternoon, checked in and left our car for several days. A shuttle took us to SFO within a few minutes of arriving. On our return, we called the hotel at 1:30AM and were given directions to the shuttle pick-up point. We handed the driver a form that we received from the front desk on check-in and the driver took us directly to our car that was parked directly in front of our reserved room. The bed and pillows were very comfortable and the room was quiet. Check-out was not until 12:00 so we didn't have to rush in the morning. We had a late breakfast (10:00) in the restaurant. It was very reasonably priced and we thought it was just perfect. The location and service are great. We hope to stay there again.

"Recharging the batteries"

4
09/05/2018

Got to San Francisco a day before my friends and needed a place to wait for them and rest. Arrived at the hotel at 1pm and asked what the earliest time I could check in was. The woman at the front desk was able to accommodate me immediately, signed me up for the Best Western Rewards Program, and provided me with literature on points of interest in the area so I could do some research while I waited. When I got to my room, I decided to take a quick nap and ended up sleeping for 9 hours due to the comfort of the bed and quiet location of my room. When I woke up I took a shower, watched TV for about an hour, and went back to sleep for another 9 hours! I still had time to kill so went to the restaurant for breakfast. The wait staff was very friendly and attentive and the food was fresh, delicious, and presented beautifully. With some time to kill, I went and sat in the lobby and ended up having a friendly conversation with an employee who turned out to be a Navy veteran for 30 minutes or so before heading to the lounge. I found a comfortable couch where I read for a couple hours until the bartender came in to set up so moved to the bar and ended up having a great conversation with him as well, while sipping on a pineapple - jalapeno margarita which was so good that I didn't want to leave when my friends finally landed after encountering a flight delay on the way from New England. I would come back to this hotel over and over again on my way into or out of San Francisco airport!

"The best stay ever"

5
08/05/2018

Vickie, Helen, Yesinia were all great I will be back again in the fall. Thank you all for a wonderful stay the best hotel experience I've ever had. Best Western should be happy the El Rancho Inn is a part of their collection

"Two nights stay"

3
30/04/2018

Rooms getting long in the tooth. Well organized for the traveler flying out and leaving car. Mix up in the office and i ended up paying twice for my room.Watch what they charge you. Wifi is the average slow internet.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review and feedback.

"nice place but over priced"

4
29/04/2018

we stayed in the hotel for two night for a business trip, the guys in the reception were very nice and helpful, the room is big enough, but the shower and toilet are very small. room was clean and breakfast was basic, we paid $296 per night it is overpriced. overall the hotel is ok-

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review and feedback.

"Very comfortable visit"

5
27/04/2018

My husband and I have stayed at this charming hotel a few times when we are visiting relatives who live nearby. The rooms are clean, comfortable and well maintained. The restaurant crew were warm and friendly and eager to accommodate us. The office staff was helpful and efficient.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review and feedback.

"10 star Hotel"

5
24/04/2018

We highly recommend this hotel for park n fly . Super helpful, seamless in everything and the room was such a pleasant surprise to come into at 11:45pm after flying all day. They did everything they said they would. Literally delivered to our hotel room door and our car was right next to it. Great Service.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"vacation/parknfly program"

5
23/04/2018

We stayed at hotel and used the park and fly program. The shuttle drivers were prompt and friendly. The hotel rooms were very clean and the staff were very friendly. The morning breakfast, coffee and snacks were a added bonus

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Met our needs and the staff was awesome!"

5
18/04/2018

Best Western Plus El Rancho Inn Millbrae Wonderful staff 570483668 The motel was nice and the hotel staff was very friendly. Vickie at the front desk was very helpful when renting cars and traveling to San Francisco from the hotel. The rooms were comfortable as we only needed the bed. We were given an upgrade the last two nights as we are BW rewards members. Overall a nice place to stay. Previous stars was an error and I tried to edit it without success. I rate this a 5.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Airport departure stay"

3
17/04/2018

After a 2 night stay in downtown San Francisco at the Orchard, we transported to the Best Western Plus El Rancho- booked via Expedia chosen based on price. The El Ranch is recently remodeled. It is a spread out motel with outside room entrances. The property has good curb appeal given its age. The room remodels were well thought out providing comfort. The down side is the ventelation system ( at least in our room for the one windy night we were there) very loud very disruptive. Room lay out and storage are adequate bedding is quite comfortable. We like many others were in Millbrae to be closer to SFO for an early morning flight. The free shuttle leaves every half hour 24/7. The shuttle serves multiple Millbrae properties which lengthens to shuttle time but is quite efficient. Overall. if I were to return to Millbrae again I would consider the Best Western Plus El Rancho

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Good choice for an airport departure"

4
16/04/2018

Pluses: plenty of parking, breakfast (sorry, "departure snack") available from 4:30 am, comfortable room. 12-minute trip to rental car return at the airport, gas stations close by (also a drug store and a Trader Joe's). Good prices available on the discounter sites. Minuses: slow-draining bathtub, someone else's hair on the bathroom floor. But we'd most likely stay here again when we have an early morning departure from SFO.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Great Place"

5
14/04/2018

This is a great, comfortable hotel. We chose to stay at this hotel as we were leaving for a trip to Belgium and wanted to spend the night prior to our early morning departure close to the airport. We chose this hotel because they offered free shuttle to/from the airport AND park and fly service, so we could leave our car parked at the hotel during the duration of our trip. It was everything we were looking for! And it is a well-kept, clean hotel with lots of amenities. And they even offer a boxed breakfast to go that you can pick up and take with you if you don't have time for a sit-down breakfast the morning of your trip!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review, hope to see you again.

"Perfect for Us, with One Exception"

4
14/04/2018

Location, shuttle service, grounds, breakfast...all make the BW+El Rancho perfect for anyone using SFO. Right after we arrived we dropped off our car at the airport and got shuttle service back to the hotel. That was so appreciated and worked flawlessly after requesting pick up from the front desk. We asked for a quiet room upon making our reservations and actually got one. It was so nice to have a good night's sleep before leaving for the East Coast in the morning. The breakfast with fresh fruit, protein options, super cleanliness and efficient attendants, and a 4:30 start to breakfast made it clear that this location is skilled with understanding the needs of airport travelers. We had one glitch which could be a real problem for some. Our shuttle driver arrived 20 minutes early...we were watching out the window and saw him go sailing by for the far end of the complex, where he stopped and filled up the van with guests and suitcases who scurried out from surrounding rooms. We had given ourselves an extra hour to make our flight, so, with the help of the front desk, we were able to get on the next shuttle and arrive in plenty of time. We suggest that you get some reassurance about the morning shuttle service time. With that done, you should have a great experience. And join BW rewards...the points never expire.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review, hope to see you again.

"Great stay for park & fly out of SFO!"

4
11/04/2018

This was our second time staying here. This hotel has such a great system for a room & parking your car during a trip out of SFO. The breakfast starts early, and the shuttle drivers are great...they pick you up right outside your room, and drop you off at your car when you return. It's like a well-oiled machine and staff is all really nice. Restaurants closeby. Pool is fun for kids, small hot tub.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for the review; hope to see you again.

"Very nice, reasonaly priced hotel with all the services a traveler needs."

5
10/04/2018

We had a 3pm flight to Europe from SFO. Arrived here the evening before and checked in. We were taking advantage of the 10 day included parking in the one night room price. The room was clean, large and comfortable. We visited the bar for nightcap. Some munchies/finger food on the menu would be good. Wound up at the vending machine. Travel day was great. Very good hot complimentary breakfast, shuttle waiting to take us to departure terminal. Return was even easier. The driver found us, loaded our bags and took us direct to our car at the hotel. A wonderful way to start a vacation!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for the review; hope to see you again.

"Classic style and comfort."

5
09/04/2018

The quaint architecture of this very large sprawling inn is appealing. The front desk staff was competent and pleasant. It was a long walk to our chosen ground floor room, which was well maintained and comfortable. The restaurant on grounds offers a breakfast box for travelers, which we did not realize until it was time to board the airport shuttle. Very convenient to the San Francisco airport. My previous visit to this place was more than 15 years ago, and it was a pleasure to see that high standards have been maintained.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Price is right"

3
09/04/2018

Staying in the bay area is very expensive. This hotel is not fancy and your first impression from the outside might not be a great location. But it is close to the airport and the rooms are clean, beds are nice, So it provides a value in the bay area. I was a little disappointed because on Hotels.com the advertisement says there is a shuttle and there is not. Overall for the money it's a good choice.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for the review.

"Great Value, Comfortable too!"

5
04/04/2018

Had an unexpected layover in San Francisco. The hotel staff was professional, courteous and even send a shuttle immediately to pick us up at the airport. The room was clean, the beds comfortable, and breakfast the next morning was ample and filling. Then they shuttled us back to our terminal. All included in a competitive price!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Best park and fly"

5
04/04/2018

Excellent service. Shuttle prompt at Airport . Car waiting in front of our room and driver helped with luggage to the room. Room clean and well maintained . Breakfast service was friendly and helpful.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Our favorite place to stay before and after trips from SF Airport"

3
03/04/2018

We have stayed here for over twenty years as a departure hotel when traveling to Europe or other US destinations. They have a great deal on Park and Fly and if you stay there when you return from SF Airport, your vehicle will be parked directly in front of your room. The hotel bar and restaurant are good and you can get food in the cocktail lounge. We only rate this hotel as average now as the rooms, beds are dated. Our beds were worn out and need to be replaced. Also, it has been quite awhile since the carpets have been updated and there is an "old motel" odor in the rooms we have stayed in, particularly when first entering the rooms. The AC seems to help with this once it gets going. In spite of this, we will continue to stay there because of the convenience of park and fly and their shuttle airport service.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"We did the stay and park"

3
02/04/2018

Clean motel. They picked us up at our room to take us to the airport which was a nice touch. My frustration was upon returning from a long international flight. They give you a slip of paper with your car number on it and the phone number to the hotel. So that you can call them to pick you up and get your car. I was exhausted after a long flight and called the number. The phone range for at least ten minutes. I finally hung up and dialed again, this time someone answered after to about 5 minutes and put me on hold immediately. After a few minutes, I told my son to try calling the number. He called and after the phone ringing for a couple of minutes, someone answered and took our information. Frustrating when you are tired and just want to go home! Answer the darn phone!!! If they had done a better job on the return I would have given them 4 stars.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I sincerely apologize for the problems with the operator you can be assured I will follow-up with my staff about the speed in which we answer the phones.

"Not the same"

4
02/04/2018

Have stayed here several times, and found it disappointing this time. Shuttle owner says new owners have made many changes. Convenience to airport and frequent shuttle have made this my first choice in the past. Rates have increased significantly since my last visit, and the pre-departure breakfast snack went from best ever to less than mediocre with lukewarm food, indifferent staff, limited selections. Check in fast and efficient, shuttle driver helpful, and appreciated the new elevators with access to second floor. Also like being able to walk to Safeway, Trader Joe's and a drugstore and shops. There are restaurants at El Rancho and within walking distance but we opted to snack in the room. Rooms are dated but clean and very spacious.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; under new owners and management for about a year, was an adjustment period hopefully we are getting back the where we were. Please feel free to contact me at the hotel to discuss any concerns you may have.

"Not what it used to be"

3
28/03/2018

I have stayed here many times for the Park and Fly program but this time I was pretty disappointed. The gal who checked me in late Tuesday the 13th of March was really nice and I had a great bartender at the restaurant who was really nice. Then I got up in the morning to catch the shuttle at 6am and decided to wait in the lobby since it was really cold and rainy outside. The angry gal working at the counter was extremely rude and totally put out by the fact that she had to call the shuttle driver to let him know I was in the lobby waiting for him to swing by to get me. I was shocked at the rudeness really. The shuttle driver was no better. Thankfully there are more hotels that are offering Park and Fly now, I will be rethinking where I stay when I go on vacation next time.

"SFO Sleep,park and fly program"

4
24/03/2018

SFO Park, Sleep and Fly Program We chose this hotel so we could a) be close to SFO for an early morning departure and b) take advantage of the sleep and fly offer The price included free parking for up to 10 days. Great find, near SFO. Clean, remolded rooms with WiFi, coffee machine, and refrigerator . When I called ahead to clarify a concern the woman that answered was fun and helpful. "We've been doing this program for 60 years!" There is a restaurant on site which was nice in that we had just driven through a monsoon to get to the hotel. Lousy beer selection! Oh well we were not there for the beer ( There IS an Irish Pub a 10 minute walk up El Camino) Great staff, clean, good value. We will use this hotel again should we need lodgings close to SFO.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Quick trip!"

5
15/03/2018

Just a quick trip for a birthday dinner and some shopping. As always we pick El Rancho Best Western, have for years. We prefer a lower level room as we don't handle stairs well at our age, and we've always been accommodated. Had a good night sleep and were on our way back home rested and happy.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Happy belated birthday, thank you for your review.

"VERY NICE FOR THE PRICE"

5
13/03/2018

I always consider the price of the accommodation in my reviews. If I pay for the ritzI expect impeccable service. Here you pay a reasonable rate for a great room. Mine was spacious and Had a large soaking tub included. You can pay more, but you can't do better in this price range. Give it a try when you want to stay near the airport for that early flight

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; also thank you for your loyalty.

"Airport hotel in need of some refurbishment"

3
11/03/2018

This hotel was a close drive to SFO airport and provided free shuttle service. The room was standard, however, did include a space outside the bathroom with a mirror and plug-in to do hair, make-up etc. Also had a full length mirror on the closet door. Many 4 and 5 star hotels do not include mirrors outside of the bathroom. There is a restaurant on site for a late night drink or snack and also a very limited continental breakfast. The shuttle service was somewhat disorganized, however, did get us to the airport on time. Hotel was old, but adequate for an airport property.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; our hotel is in the planning stages of a property improvement plan sometime this fall.

"Sadly, after 30 years of travel, it is time to say good-bye to El Rancho Inn"

3
11/03/2018

My wife and I have used the SFO Park N' Fly program at El Rancho Inn for close to 30 years now ... but sadly, they have become over priced and their program is no longer attractive. They are under new management (Steve Shaw is no longer there), and they have not only dramatically raised their prices ($200 a night ... ouch) ... they no longer allow parking for 14 days (10 days now, and $15 parking each day thereafter) This is dated, 3-star motel ... however, the property is well maintained, and up until this year, it offered one of the best Park N' Fly programs in the Bay Area ... but sadly, those days are gone and we are now in search of a better program. What is ironic is we can now take a private shuttle service to/from the airport at a lower cost than staying at El Rancho Inn.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Adequate for Hotel Near Airport"

3
10/03/2018

We picked this hotel because we needed a hotel with an airport shuttle. You must sign up for a shuttle time and the shuttle will actually pick you up in front of your room. However, the shuttle stops at several locations between the El Rancho Inn and the airport. There are other hotels closer to the airport than this one. Also, there are other Best Western hotels with separate shuttles. I got on a Best Western shuttle at the airport and had to get off to wait for the Millibrae shuttle. The people at the hotel were friendly and helpful. The hotel room itself was clean, but very small, especially the bathroom. The restaurant on site had a very limited menu and the food was not that great. The room does include a limited continental breakfast, which is laid out on the bar of the restaurant. It was better than nothing, but needs improvement. The next time I need an airport hotel near SFO I would probably try some other place.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thanks for staying with us. We appreciate your feedback!

"Convenient Stay and Fly"

4
05/03/2018

Stayed here on my way home from Mexico. I got in at 9pm and had dinner and drinks at the bar with my friend. Great food and just what we needed before we settled in for some sleep before flights the next morning. I love the old hispanic look of the place and while dated it has its charm. Room was great and we caught the free shuttle the next morning. "Free" breakfast at these places are never good so I bought breakfast at the restaurant there after looking at the offerings. I was completely satisfied.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope you will stop during your next trip.

"A somewhat tired Barracks for Road Warriors but good service and ok at the price"

4
02/03/2018

We were transiting San Francisco and looked for a place for a one night stand. Booking.com led us to the El Rancho so we signed in. This property sprawls across a huge lot and has somewhere North of 280 rooms. The architecture follows the “fake” Spanish theme, low two storied buildings that run from the El Camino Real East to the Cal Train tracks. The El Rancho could do with a big makeover though I suspect that if that happens they will tear the joint down put in a high rise and flog the spare space for development. The way it is the owners have a river of cash coming through with little effort Clientele looked like to be road warriors and couples in transit, certainly not a “celeb” destination. On arrival at SFO we contacted the Hotel and a courtesy van turned up about 15 minutes later. Check in was smooth, we demanded a ground floor room (not too many elevators) and were soon inside our room. What you get is a compact room, comfortable double bed, obligatory flat screen TV, fridge and a safe. Room was clean and tidy and there were toiletries sufficient for us. There is a House Restaurant but we went to trader joes and bought a couple of salads and a $10 Bottle of Malbec that filled the gap. Next morning we tackled the “freebie” breakfast, toast, yoghurt, coffee, bagels, fruit etc that certainly filled the gap. Upside. OK Rooms, location is in Millbrae with restaurants, Trader Joes, Walgreen etc within walking distance so it is easy to step out and pick up the essentials..Lots of parking for the personal chariots another bonus. Front of house were very helpful Downside. Dated design, the rooms at the back get the benefit of the Trains passing by. Would I go back – Yes, the prices are ok and there are often “specials”. Location admirable for stepping into Millbrae for a meal or purchasing essentials.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Solo female"

2
28/02/2018

Good place to rest for the night but a bit over priced. Room seems somewhat renovated but still old and small. They put me in a room towards the back parking lot on the second floor and no elevator. Short but dark walk for a solo female and then had to carry my suitcase upstairs. The food at the restaurant was good but not much of a selection. Staff is friendly.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I sincerely apologize that we failed to take in consideration the fact it was too late for a single female I can assure you that I will follow-up with my staff.

"Not worth staying there for free shuttle. Park and Fly Hotel but don't rely on the shuttle service."

2
26/02/2018

We have annually stayed at El Rancho for over 5 years. It is predominately a "stay and fly" with parking for up to 7 days included and "shuttle" service to SFO. The restaurant serves basic good quality food with good service. The shuttle to the SFO is well organized. The problem is the return shuttle. We usually arrive back at around 6:30PM. The pre arranged shuttle is unreliable. On 3 occasions we waited in cold windy weather for well over 45 minutes despite 5 phone calls. February is very cold and windy and sooo uncomfortable to stand waiting for transportation. Uber or lift more reliable.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
I sincerely apologize for the problems you encountered with the shuttle service; our aim is to pickup our guest within minutes of their call if not we will provide a taxi at our expense. I can assure you I will follow-up on your concerns to ensure this does not happen again. Again! thank you for your review and letting me know where we need to improve.

"Wonderful Place!"

5
26/02/2018

Clean, newly remodeled. Excellent breakfast. Friendly staff. A must on your list if you are looking for a great value outside of the city of San Francisco. Wonderful beds. Nice and quiet. Highly recommend.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
thank you for your review.

"Park and Stay at its finest"

5
17/02/2018

I stayed here for a night prior to a trip to Korea. The room was very nice, the shuttle was prompt and punctual and everyone was very hospitable. I hear it may be closing down soon as the family wishes to move on to other ventures.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; we really appreciate your loyalty. The latest word about the fate of the El Rancho Inn is nothing is set in stone; we will keep you as well as all our guest informed.

"Comfortable Airport location"

4
04/02/2018

I was flying out early from SFO. I arrived to the property late and check in was fast. I was traveling alone and they put me on 2nd floor so I felt safe. If I had to find something negative about my stay, there is some location-located noise. Airplanes and BART or Caltrain. It was more noticeable in that bathroom. I was tired and it didn't disrupt my sleep.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Exterior of motel nicer than interior rooms."

3
30/01/2018

I personally am disappointed in the small room. one queen bed, tiny table, two chairs very nice. no microwave, but you have a small refrigerator. the room always has a odd smell which we thought should be sprayed with something fragrant. never got a box of kleenex until i asked for one this morning. you can hear train and plane noise but not bad in the 200 building. in the morning you can get coffee, juice, croissants, muffins, bagels, bread for toast, egg puffs included in room rate. no cold cereals, apples, yogurt, bananas. the bag for the ice bucket was never changed. third day here. two to go. desk clerks very friendly and helpful. mattress comfortable, pillows fantastic.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I hope we can improve with your suggestions.

"Close to airport"

5
30/01/2018

this is a great clean affordable place to stay and very close and easy to get to the San Franciso airport maybe a 10 minute drive. We stayed here on our last night in town staff was friendly and very helpful with directions on places to eat I would stay here again if in the area.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"More suitable for people with car"

3
30/01/2018

This is a 70 look motel style with stair to go up on each side of building. Ask for room near main office because am travel alone. She give me the room all the way back at 500 building, around 2 blocks away. Facing construction company beside. Go back to ask a change of room, another clerk give me the room in 200 building around 1 block away facing parking in the middle. Interior is outdated but clean and comfy. Breakfast is good and plenty but its located in the middle building across main office, so have to walk in the dark ard 6:40 am in the parking lot to get there might be worst if its rain. Shuttle driver is friendly and helpful. But this motel is more suitable for travelers with car.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I sincerely apologize for the problem with room location.

"Pleasant surprise great location California- Spanish style!!"

5
29/01/2018

This place was great! It is on the historic El Camino Real route which is marked by these great old street lights all the way up and down California ( see photo) Really good customer service, and adorable room and building that reminds me of the historic California-Spanish "Ole Hanson-esque", turn of the century feel, palm trees and flowers throughout the place, a pool, a great bar and dining area that doubles as a breakfast area. My room was clean and furnished in a California beachy feeling, I am only 6 miles from downtown San Francisco so it's just a hop skip and a jump. The price was great and I only booked it two weeks ago. Probably half of what everything else around here has cost when I searched. I will be back again for my next work trip, thanks Best Western!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Ooh, That Smell!"

4
28/01/2018

My wife and I had not stayed at a Best Western property in ages. We were driving up to the Bay Area for some appointments on the Peninsula. I had looked at many of the hotels south of SFO airport. Their rates weren't terrible, but just about all charged a daily parking rate of $20-30. This left Millbrae. The properties aren't as new, for the most part. However, there are bargains to be had. One was the Best Western Plus El Rancho Inn. After reading the TripAdvisor reviews, I decided to reserve there. It was centrally located for our needs. I got a great rate. And the parking was free. Check-in was a breeze. The El Rancho is an older '50s-'60s motor inn with rooms off an outside entryway. It is a really big facility. The clerk provided a helpful map showing us where our room was, as well as the location of the complimentary breakfast buffet. We wound up at the rear of the 500 wing, at the extreme rear of the hotel property. Note that if your room is in this vicinity, you are subject to noise from the nearby Caltrain commuter train tracks between 6:00 a.m. and 11:00 p.m. The noise from the wall-mounted HVAC unit in our room helped mask the train noise. The exterior of the property - faux Spanish hacienda - is beginning to show its age. Rain can make the outside corridor a bit slippery. The Terrace Bar and Restaurant on the property is a long walk from the 500 and 700 wings. As for our room: the first thing I said when I walked in was, "boy, this sure SMELLS like a Best Western!" The cleaning fluids used by the housekeeper created an odor that was very much evident throughout the room. The smell was so strong that we began to feel dizzy after a while. It is the type of aroma from cleaning solutions found in really cheap hotels. We were able to tolerate it after a while but it was not a good first impression. The interior of our room looked dated, but was in good shape and was actually quite comfortable for what it was. Besides the surprisingly comfortable king bed, there was a real writing desk and adjustable chair, and a small sofa and coffee table. The free "breakfast snack" is good if you have a plane to catch or need to hit the road early. Nothing fancy here. Bananas, packaged muffins, croissants, yogurt, coffee and juice - just enough to get you on your way. If you desire something hot or more substantial, you can dine in the Terrace Restaurant - or cross the street to a Mickey D's. The El Rancho is apparently very popular with air travelers. The facility has a fleet of shuttles running out to SFO. I was quite surprised that the shuttles stopped at every building of the complex. It is definitely a busy place. I rated the El Rancho as four out of five. It is a tremendous bargain over the other chain hotels in the vicinity of the airport. You can't beat the free parking. But that SMELL kept me from giving this a five. I might come back. If the staff can keep the cleaning smell to a minimum...

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I will relay your concerns about the use of the cleaning products to my Executive Housekeeper; thank you for bringing that to my attention.

"Nice stay rooms are nice hotel somewhat sprawled out but if you do not have a car shuttle will pick you up at your room."

4
22/01/2018

Nice stay rooms are nice hotel somewhat sprawled out but if you do not have a car shuttle will pick you up at your room. Has laundry room. Quite Shuttle will take you to International terminal where you can catch the BART to San Fran.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Nice Room "

4
20/01/2018

The room we received when we checked in late was in the back of the complex, even though we had notified the hotel in advanced of a late arrival. We asked if they had an elevator as we were on the top floor, they did, but our room was on the other side of the building from the elevator, which isn't a win either way (climb the stairs directly in front of your room or walk around the building to the elevator) when your traveling companion is 70 years old. No one at the front desk told us they had a grab & go breakfast even as we asked the front desk for an 8 am shuttle ride back to the airport to retrieve a rental car, so that was frustrating to find out after the fact. Appreciated the size of the room, the bed was comfy, and having 4 pillows per bed was great! Also appreciated the shuttle pick ups.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Spotless room!"

5
11/01/2018

This was evidently a big motel that is now converted to an Inn. Our room was enormous! Kitchenette, living room, table and chairs, good sized bedroom and yes, a pink tile bathroom. But the housekeepers have done an excellent job of keeping this place just spotless. Wonderful shuttle to the San Francisco Airport---the shuttle comes right to the door! Hurray! The weather was very cold and windy and we decided to just stay at the El Rancho and eat at The Terrace. We were not at all sorry that we did! Very tasty food and a very attentive and kind staff. San Francisco rates make you say "Ouch" but it seemed to be every hotel close to the airport.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope you will visit us again.

"Excellent Hotel"

5
08/01/2018

2nd time staying here. The staff is excellent. The room is always clean. It is in a safe area. I highly recommend. They are also dog friendly which is a huge plus. The parking is never an issue either.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; please stay with us again.

"Port in the Srorm"

5
07/01/2018

Because of the big storms in the East our flight from Toronto to San Francisco as delayed by about 5 hours, causing us to miss our connection to Monterey. We arrived in SF at about 2 in the morning with no accommodations. Trip Advisor listed BW Plus El Ranch as a good, close by hotel. We called, they saved us a room, and provided shuttle transportation to the hotel. The desk clerk provided us with toothbrushes, toothpaste and any other toiletries we needed. The room was comfortable and clean, equipped with all essentials including morning coffee, and was very reasonably priced. The next morning we enjoyed a fine breakfast at the onsite restaurant. We were well rested and fed for the short flight to Monterey the next day. We highly recommend this airport area hotel.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope you made it home safe.

"Traveler convenience"

5
06/01/2018

We had stayed here many years ago for the parking convenience. So glad we did it this time. The shuttle to the airport was prompt and easy. We opted to park our car on arrival and spend the night on our return 20 days later. Great solution to airport chaos!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Great Experience"

5
03/01/2018

The location was close to the SF Airport. The layout of the room made you feel like you were staying in a bed and breakfast. Although we were tired, the room had a menu for the café across from us which included wings, pizza, fettucine, etc. Everything you like to eat either quickly or on the run. You could also consume beer or wine at the café but not for take-out. The overall experience was great!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Good for Park and Fly but Hard to Book"

3
02/01/2018

The hotel is OK, the layout of the property is odd but the rooms are fine and we like the morning breakfast. We often stay here on the Park and Fly package which includes parking before taking flights out of SFO. The biggest problem is the booking website - the hotel pushes the Park and Fly package all over their website, but getting that package to actually come up so you can book it is difficult. I often have to try for months before I get the package offered for the dates I need. Given the way they advertise the package, but then the rate doesn't come up when you check dates (even when clicking from the "Check Availability" button on the Park and Fly package advertisement), I can see where some folks would think they had booked the park and fly package when they really didn't. Management really needs to get a handle on the rate availability on the website - I can't figure out just how they are handling their booking management for this to be such a problem. Example: Today, Jan 1, I checked for Park and Fly rooms for Jun 24th (I am planning ahead for a long summer international trip). But that package does not comes up when checking availability. I can't believe all the rooms available under this package are booked this far out, so the hotel must have chosen not to make any available yet for some reason. And this is not a one-time problem: I've had this problem repeatedly over the course of years.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I sincerely apologize for the problems in booking the Park and Fly, regardless of the hotel brand you deal with it's always best to go directly to the source when making reservations. I've personally been working with the 3rd party vendors trying to get them to be more transparent in their booking sites when offering special rate and package programs. Please feel free to contact me directly if you questions or concerns in your future travel plans. 652-588-5800 ext. 7452

"Okish "

3
01/01/2018

Kind of okay .... not that good .... rooms are quite decent .... small rooms ... response very bad from front office .... actually they have a free shuttle from airport but loot people saying per person 50$ .... then I called them back saying trip advisor says its free for shuttle services and then they said its free and just give the driver tips .... I was so pissed off .... location is not bad .... a decent hotel

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank your for your review; I'm concerned with the information you were given about our shuttle service would you please contact me directly so we may discuss your concerns. 650-588-8500 ext 7452

"10 free days parking"

4
30/12/2017

FREE PARKING for 10 days. Decent room. I arrived about midnight, caught the shuttle from airport directly to my room, was handed my entry key, didn't need to visit the office. My car was parked at my door. Very smooth.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Bad Choice"

2
29/12/2017

Told one price then charged DOUBLE ! Will never return and cancel future bookings. Do not use the airport shuttle. The whole plan was to spend the night ,park and fly at a package price.. Some Package. I can take a limo round trip for "LESS" money and believe me that is exactly what I will do in the future !

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for relaying your disappointment with our service; it would be helpful to understand where we went wrong in providing you with the service you felt we failed. please feel free to contact me directly at 650-588-8500.

"Best Best Western"

5
26/12/2017

Truly a delightful experience and exceptionally convenient location. Easy commute to San Francisco or south, being close to onramps, but without the noise. Comfortable accommodations, excellent restaurant to order from as well as taking it on the go for the free offering. My favorite place to stay.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Park an fly"

5
24/12/2017

This hotel provides room, parking, and airport shuttle. Every time I travel for long times I stay here the night before, take the shuttle, return,shuttle, and there is my car in great shape. I have not had a bad experience here and I have been staying here since 2010.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Airport stay over"

5
20/12/2017

Once again this BW has come thru with excellent service and a clean safe place for early AM flights. The restaurant again excels in excellent quality and service that goes beyond the normal. Wendy provided, without asking an AM snack of fruit and muffins after hearing that we would be leaving long before the breakfast opened. We enjoy the food so much that we ate there again after our return.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"El Rancho Inn Millbrea CA,"

5
19/12/2017

What a way to start a trip by having a safe place to leave your Car, without worry, enjoy a top quality dinner and breakfast before you leave. If saying overnight for will be able to relax in a perfect room with all the extras for you to enjoy. Upon your return you will be picked by a ready and able staff member who whisk you back to the Hotel for that trip home. Or you could stay an extra night.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Medical travel"

5
16/12/2017

Traveling for medical procedure in San Francisco. My wife and I started in a Queen Suite room that provided me a comfortable accommodation for an extended stay. This was a stay that has convinced me to look for Best Western properties in the future. The El Rancho Inn was a very pleasant surprise for a multi-night stay.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review

"Very accommodating staff"

5
13/12/2017

We got in about 10 pm with two babies and three adults. The hotel staff took no time to get us into our room and set-up. Everything was as we expected. The room was clean and the shuttle on time at 6am. Thanks Best Western!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Jaguar Club Christmas Gala"

5
12/12/2017

The food was excellent, and the service people were very pleasant and efficient. The only thing that would have been better was the bar service: one bartender was not adequate for the size of the group.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Call for the shuttle and be prepared for stairs"

3
12/12/2017

the shuttle service is 24/7 and know you need to call for the shuttle upon your arrival to the shuttle stop (or when enroute with your baggage). This location has several buildings and only one has an elevator. The stairs are fairly easy to navigate but if you need/want an elevator or a first floor room, ask early on in your check-in OR when making reservations. Breakfast is easy and convenient grab-and-go style included in the cost of the room and shuttle service to the airport is timely and quick. Rooms are basic but clean and comfortable.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you you review.

"Great Location and Price!"

5
11/12/2017

Our first time at this Best Western location. Easy access to the airport and San Francisco. Wonderful breakfast and our room was kept very clean. Very good sized work out room with plenty of machines, treadmills and free weights. We will definitely stay here again.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Cruise Trip"

5
11/12/2017

Great example of a hotel and location for those heading away on vacation.. The hotel took great car of our vehicle while we were away on a Cruise. We were taken care on our return with no issues and wait time..

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Solid mid-range hotel"

3
06/12/2017

We had a ground-floor room at the back, near the train tracks. Noisy, but we were exhausted and didn't notice. Could be an issue for some folks.Nice to have the shuttle, but the shuttle is shared by several other hotels. Plan for a little extra time if you're headed to the airport! Avoid the rear of the hotel; it's near the railroad tracks, and you'll have commuter trains rumbling by in the wee hours!

"Nice, but surprised by "sticker shock""

4
06/12/2017

My wife and I were visiting an ill relative in Redwood Shores and needed a room for one night. Competitive reviews of nearby motels brought us to this Best Western, which was conveniently located close to Redwood Shores and on the way to Palo Alto, where we visited our grand daughter at Stanford. Prices were high everywhere in the vicinity. Even the second tier chain motels were out of sight. Location, location, location. SFO is a few miles north. Adobe and Oracle are nearby in Redwood City, and Silicon Valley stretches out to the south. This property is smack on El Camino Real, but we never heard a whisper. I had requested a ground floor room near the parking lot for my wife, who uses a cane. All details were delivered as requested. The room, the bed.. we had twin queens, but only used one...the bathroom and all linens were sparking clean. We didn't stay for breakfast. Everything about this property was first class. Sooooo, I guess you do get what you pay for. The Best Western Inn was excellent in all other regards, but at close to $200 per night it was my most expensive stay in a BW, and perhaps my most expensive stay in any motel

"Go To Hotel"

4
02/12/2017

This is our "go-to" hotel when we are departing and returning from SFO. We can leave our car with no concern. Pick-up from airport after trips is prompt. After a late arriving flight we stay overnight. Staff is pleasant and very professional.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; we will be right here when you take another trip.

"El Rancho Inn, Millbrae is a great stay near SFO"

5
30/11/2017

The Best Western Plus El Rancho Inn, Millbrae, California is a great stay near the San Francisco airport (SFO). They have a courtesy airport shuttle to drop you off and pick you up. They also have a nice continental breakfast. The staff are friendly and informative. It is our go to place when flying in or out of San Francisco airport (SFO). We highly recommend staying at the Best Western Plus El Rancho Inn, Millbrae, California.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"Best Western El Rancho"

5
29/11/2017

The Best Western El Rancho Inn is a great way to stay and get to the airport on time for your flight. The El Rancho will even store your car for a small fee at the hotel. Beats the expensive price at any car lot the airport has to offer. Service and lodging are great at the El Rancho! Makes traveling easier!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review.

"The Convenient Option"

5
28/11/2017

Rooms are clean and comfortable, staff is friendly, and their park and fly option is a very convenient option when one is looking for a place to park the car and fly out of SFO. Their shuttle service operates 24 hours per day. There is a very good restaurant on-site, and there is even a quick snack option for travelers who will be leaving too early to catch breakfast. The rooms are of older design, but quite functional. Prices have risen over the years, but the El Rancho would still be our choice based on what it offers.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review

"Love It"

5
28/11/2017

Coming here for over 25 years. That speaks for its self. Very close to outside dining. Great staff, easy check in check out. Friendly bartenders. Big banquet room if needed. Has shuttle service to and from the airport, so convenient.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your the review

"After a long flight or if you are looking for a place to stay, avoid this hotel AT ALL COSTS."

1
28/11/2017

I take writing a review like this very seriously and prior to doing so asked Ana the manager to just honor the price we were quoted on the phone and treat us respectfully. She said, post the review basically stating she cared less about us, the hotel chain, or treating people well. Hence, here is the review to help save you from having the same experience we did and the extreme hassle as a result of what is the worst management I have ever seen in my life in a hotel. If you're looking for bait and switch phone to in person price switches, and then when you ask them to correct them , they refuse they even spoke with you, and then you click redial and all the phones around you (in the hotel) ring, and the manager still claims she didn't speak with you, and then when you ask for fair treatment, you get turned away at 2 am after flying for over 12 hours, this is the place for you. After traveling on a very long flight, from the SF airport, I checked the price online and then called to verify. I also verified information on the shuttle. The price posted online was verified on the phone with a woman, and they told me the shuttle would be back in about 30 min. After waiting outside for the shuttle, I arrived at the hotel. Yet when the receptionist gave the price, it was much higher than what I had been quoted on the phone (and was posted on the internet). She called over the manager, Ana, who had a stern and angry face. I explained and Ana proceeded to claim that I never spoke with her. Nor had I reserved on the phone. I asked her how I would have known about the shuttle. Then I clicked redial and all the phones around us rang. She still claimed she didn't speak with me (maybe she has poor memory?). It was impossible for me to have known about the shuttle and another person verified that I had checked the price before coming. Ana rudely proceeded to not let me stay at the hotel. I let her know that I was asking just for fair treatment, politely, and I did let her know that I would like to give a good review. She said leave your review of your experience and refused to give me her last name. So here it is to save you from what happened to us. After a long flight or if you are looking for a place to stay, avoid this hotel AT ALL COSTS.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Dear Jason: I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that my staff failed to provide you with the service you are entitled to. A pleasant stay begins and ends at the front desk; the old addage “first impressions are lasting impressions” are so true in the hospitality industry. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please contact me directly to discuss your concerns with my staff and the treatment you received. Sincerely, Rogers G. Macon Front Office Manager

"Motel not Hotel"

2
21/11/2017

I booked a two night stay here for three people in a two bedroom suite. The reviews this hotel/motel receive appear good which was part of the reason as to why I booked here and not at a more expensive airport hotel. I gave to say though that I was disappointed. On arrival after an 11 hour flight, the hotel shuttle bus picked us up and took us to the hotel. As we walked into the small lobby area I found it to be dark and depressing and not very welcoming. On carrying all of our bags across the car park towards our room at the far side of the hotel we found the two bedroomed suite very large in size but it was like going back in time and staying at your grandmothers house. Old design wallpaper, sticky backed plastic lining the kitchen cupboards, torn carpet in places, electrical socket hanging from wall in lounge area, and paint peeling from wall in kitchenette area. The only reason we stayed the two nights was firstly as we were so tired in the first night and secondly because although the rooms were tired and dark the bathroom was very clean as was the bedding. There is also a train track at the back of the area where our room was and the trains are soooooo loud ear plugs are needed. If you want to use the BART train system to go into the city it's a little bit too far to walk from this hotel so we caught a taxi which was arranged by reception. It's a shame that they didn't offer to take us to the station using the shuttle bus but I guess this is just for the airport pick ups. The staff were friendly but I personally could not recommend this hotel which was really a motel for the money we paid. Whether we just had an old tired room and others are more up to date I can't say but for our first time at a Best Western it's not encouraged me to rush to book with them again.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review of your recent stay.

"Comfortable, clean... but very overpriced"

3
21/11/2017

Although the room was clean and comfortable, the regular room rate being asked or that particular of just under $400 was quite exorbitant for a simple overnight stop. The breakfast was pretty basic. The check in and out process was friendly and efficient.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review of your recent stay.

"November Visit"

4
20/11/2017

It is always a good place to stay. The folks treat you well and it is a comfortable place to be. It has a good restaurant right these which is convenient. I have used this hotel for travel and for pleasure and recommended it for many.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for review; hope to see you again.

"Quiet, comfortable motel with excellent service"

5
20/11/2017

We three family couples spent 3 nights together at BW El Rancho in Millbrae, CA. Rooms were quiet and scrupulously clean, with comfy beds. Breakfast was high quality and presented with pride. Staff was helpful on all occasions.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope to see you and your family again.

"Good place and good amenities"

4
20/11/2017

Over all the hotel was very good with an excellent shuttle service to and from SFO. The only, and I stress only, glitch is the lady at the check in desk in the afternoon - horrible. But, the lady in the grave shift more than made up for the lack of professionalism and was so gracious I was moved. Came to a concert from Phoenix and certainly plan on staying there again if needed.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; I sincerely apologize that my staff failed to provide the service you deserve.

"Everything Old is New Again"

4
15/11/2017

Airport hotels can be problematic -but this one is a gem and apparently has been for a very long time. The shuttle from/to the airport is reliable and fast with courteous drivers -dial 2 for the hotel from the airport hotels kiosk.Check in and out was fast and friendly.My room had delightful retro touches ,like the mission style tiles and the 1930's prints on the wall. A huge bonus are the snacks (basically nearly a full continental breakfast with fresh pastries from a local bakery) on offer from @ 4 30am - what a great idea ! The pool area and gardens are pleasant.

"Hawaii"

4
15/11/2017

Good room, the breakfast bar should of had scrambled eggs, pancakes or waffels, no other comments. It took a look a long time for the hotel bus to pick is up at the s.f. Airport. However, I might entertain the idea of doing it again at this location.

"Quick stay overnight"

3
14/11/2017

Stayed one night after flying in late. Nice shuttle service quick breakfast and friendly staff. Pretty good for a quick stay. The rooms are spread out pretty fr which I was not expecting. Without a car and just riding the airport shuttle it was a little awkward. Wish the hotel shuttle would have dropped us at our room or at least offered. We didn't realize how far it was until we walked the first time. You are right next to the train but only heard it once.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope to see you again.

"Reliable Park and fly hotel"

4
10/11/2017

We have stayed here many times and have always had a good experience. Remodeled rooms are very nice with excellent beds. Continental breakfast included. On-site restaurant has good food at a reasonable price.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope you will stay with us again.

"El Rancho"

5
10/11/2017

The hotel is wonderful! Great food, good complimentary breakfast, comfortable beds, free airport shuttle, and nice staff. We have stayed at El Rancho often due to the fly-drive program offered offered by the hotel.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope you will stay with us again.

"Park, Sleep and Fly"

5
09/11/2017

Easy access to airport. Car is safely parked while we are away. Nice restaurant on site and many others close by. Staff is helpful Rooms are spacious and comfortable. Airport shuttle pick up right in front of your room.

"Staff"

5
07/11/2017

The staff and reservations are very friendly and accomodating. The park and ride is an excellent service the best I have found. The bar lounge is a great asset for those that want to relax and enjoy a beverage.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for the wonderful review; hope to see you again.

"BEST way to travel"

5
06/11/2017

Stay the night, get picked up in the morning after a comp breakfast and dropped off at SFO then picked up when you arrive and delivered right to your car. Really slick and easy! The parking is free for 10 days!

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
thank you for your review; hope to see you again.

"close to airport with shuttle"

4
06/11/2017

We had a late arrival and did not have to wait long for the shuttle. The property is older and very large but also nicely kept and very attractive. The shuttle will pick you up at your room if you are going to the airport. Comfy beds and good breakfast. Also an outdoor pool

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope to see you again.

"Been staying for years"

5
05/11/2017

Best western el rancho provides a great shuttle service to SFO airport; always on time for departure, little slow on return. Good room value especially if you are part of their rewards program. They've done a lot recently to upgrade the hotel rooms. Staff are always friendly, helpful and present themselves very well. Early departure breakfast is convenient for an early AM snack and the food is fair to good in terms of quality.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your review; hope to see you again.

"Very comfortable and relaxing !!"

4
01/11/2017

My family and I enjoyed the night stay with an absolutely comfortable room supported by very good amenities and done up with a good taste !! Rooms, ambience, arrangements are all very good !! Try and keep the restaurant open little longer in the night for guests checking in late evening/night. Also try and provide some help to make it easy for moving luggage to and from room.

"Clean & comfy"

4
01/11/2017

Nice looking place, clean & comfy! Very close to SFO, which is nice if you just landed after a long flight. The breakfast is very limited though, negligible really. Maybe the place is a little overpriced? I guess you'll have that in any convenient location. Ow, and the front desk lady wasn't all that welcoming, but I was tired and didn't care. I'd go again if I landed late at night at SFO.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your comments I will follow-up with my staff to ensure we are welcoming and helpful.

"Restful sleep"

5
31/10/2017

We are so glad that we chose to stay the night that we came home from vacation. Our plane landed at 11pm and we did not want to drive another hour to reach home. We always park our car here but usually we stay the night before our vacation. When we arrived the shuttle bus was there within 10 minutes to pick us up and when we reached the hotel, the driver gave us our hotel keys and our car was parked in front of our room. What great service! We will definitely recommend this hotel to all our friends.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for staying with us hope to see you again.

"Family trip to the bay"

4
30/10/2017

We enjoyed our stay at Best Western. We don't nit pick over little things, but we pay attention to the major items. Room smelled and looked very clean. One thing we look for before getting too comfortable immediately after walking into a hotel room is to check for bed bugs. We did not find any hiding and did not experience any issues during the night. The hotel is VERY close to the airport but you wouldn't know it if you were inside the room. The neighborhood around the hotel seemed quiet. There is a Safeway and plenty of restaurants in short distance. The hotel itself is about 15 miles from downtown San Francisco and about 15 miles from Half Moon Bay. We didn't get a chance to check out the café as we were mainly out and about while in town. We would stay here again if we come back to the area.

Rogers M, Front Office Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for staying with us hope to see you again.

"Millbrae Stay"

4
30/10/2017

Hotel was clean, room ready on time in house and food service provided good meals with good service. Highway access was very good. Check in and check out well coordinated, shuttle to the airport was a plus.

"Home away from home"

5
26/10/2017

Have been staying at El Rancho Inn each year for over 20 years. Great location and they have maintained the property extremely well. Enjoy complimentary breakfast. Have entertained friends at restaurant.

"comfortable, good location, but slow pick-up time at airport"

3
25/10/2017

We have stayed here many times before, using the Park & Fly feature, but the wait time has always been long, especially after returning from a long flight, so we'll look for another place next time. The hotel itself is comfortable, but the price seems high.

"Room location and payment"

3
24/10/2017

We were assigned a room in the back of the facility and had to walk and pull luggage and we are loyalty members. They would not accept a prepaid USD Visa card for payment which was used at other location during a trip in the spring in eastern US.

"Very Good Layover"

4
23/10/2017

My wife and I stayed here for one night in late September, ‘17. We were returning from Europe and needed a reasonable place for an overnight stopover before continuing home. At this time of year airport hotels in SF were very expensive, and though the El Rancho wasn't exactly a bargain, it did offer good value and was very comfortable. The El Rancho is a 10-minute shuttle ride from the airport. The shuttle service is on demand, with a dedicated hotel-shuttle phone located at the bus waiting station outside the departures area. The hotel is a refurbished and greatly expanded motel that is built in the style of a 2-story hacienda. The exterior is attractive, with a central building housing a restaurant and a small garden area with a Spanish fountain as the center piece. The front desk staff were friendly and efficient. Our room (558) was at the very rear of the property in a newer section. It was a good-sized room that had been recently upgraded and attractively refurbished. It had a very comfortable king-sized bed, two night stands, two upholstered chairs with a small table, desk, mini-fridge, a bureau with three drawers, a large flat-screen tv, and a good-sized closet with lots of storage space. There was a connected vanity area with a large marble countertop and a large array of amenities. The toilet and shower were in a separate adjoining room. Wifi in the room was strong and fast. The only negative aspect of the room was that the ac was noisy and ineffective – we reported this the next morning and suspect the management took care of the problem. Breakfast was included, billed as a “snack,” in the attractive restaurant building. It was certainly popular with other guests, and included some fruit (apples & bananas), juice, and pastries. We opted instead to walk across the street to the McDonald's. All in all, the El Rancho provided a comfortable and convenient stopover. It is attractive, well-managed, and a relatively good value in a very expensive area.

"Great Stay!"

5
21/10/2017

We stay at the Best Western El Rancho Inn several times a year when visiting the Bay area. We feel very safe and familiar staying here, shopping and eating around the downtown Millbrae and San Bruno area which is right next door to the El Rancho Inn. We held our wedding dinner at the Inns restaurant 47 years ago so as time passes, the quality of service lasted all those years with us. Great job El Rancho Inn !!!

"My stay at this Best Western"

5
18/10/2017

I was so pleased with how pleasant all of the staff are. Vickie was exceptional!!! She went out of her way to make sure I was educated about all the things I could do while in San Francisco. My bed was so comfortable and the pillows are the best!!!! I highly recommend this hotel!!!!!!

"Very nice stay in nice hotel in beautiful little town"

3
15/10/2017

Booked here in Millbrae after days visit in SF. Only like 20-30 min drive south from Frisco. The little town of Millbrae is darling. The hotel it self was clean and pretty. Nice room. Loved the plantation shutters in the room as opposed to the normal drapery that you know is full of dust and stuff. We had a room on the back side and it was very quiet, slept very well. The fountain and landscaping very pretty. The staff however was less than welcoming. The breakfast the next morning was pretty bad....bagel and banana was about all I could tolerate. Had some kinda of little quiches in cellophane bags that apparently had been nuked and put in a basket..inedible. Breakfast staff acted like everyone in there was non existent. Too bad about the staff....because the hotel is lovely, the location is very good, cute little town. I do think this was the only hotel we stayed in on the four day trip that didn't have friendly welcoming staff and good breakfast. And they were all priced a little under this one actually.

"A great way to start or end a trip!"

5
15/10/2017

I have stayed at El Rancho Inn and Suites for many years when traveling in and out of SFO. I've always had a wonderful experience staying there. The staff is always friendly and helpful. The restaurant is EXCELLENT! Also, an excellent complimentary breakfast. I always highly recommend El Ranch Inn and Suites to my friends who are traveling in the area.

"Great place when flying out of SFO"

5
14/10/2017

We use the El Rancho a lot. There service that allows you to leave our car is SO convenient. The rooms are very clean, very comfortable and the shuttle and parking is very organized. Would HIGHLY recommend that El Rancho in Millbrae

"Quick layover"

4
12/10/2017

Got stranded in San Francisco was happy to get a $200 room for about 6 hrs. Could have spent a lot more or eneded up somewhere not as comfortable. Great shuttle service to and from the airport. Next time I hope I get a day there.

"Clean!"

5
12/10/2017

This hotel is very clean......air quality was good for me as I am very sensitive to chemical smells. I requested prior to checking in for NO fabric softeners and or room deoderizers ....either they don't use or they did not in my room. I also requested an extra king size flat sheet. It was on my bed when I checked in. All in all, the attention to detail was great. I would definitely stay again .....and the free parking helped too!

"My stay at Best Western Plus El Rancho Inn, Millbrea, CA"

4
12/10/2017

Loved the staff, enjoyed the breakfast, have to taste the scones...only downside...the room rates...too high! I liked the location close to the airport. It is a bus trip away from nice shopping if you don't have a car.

"Not what we expected for the price"

3
11/10/2017

We're paying A LOT of money to stay at the garbage bin ! Why are there even rooms next to the trash.... not only do we have to walk through the liquid sewage seepage to get to our room, but it smells like sewage !! They are booked so we can't move our room... so here we are next to the trash... We're also not impressed with the breakfast

"Wonderful Refuge"

4
11/10/2017

We had to be evacuated from Santa Rosa due to the fires. As it was a day before our planned departure date, our friends suggested we try to get a room at their go-to place before they fly out of SFO. Fortunately BWPERI had a room with two queens available and we took it. I was most pleasantly surprised at how nice the room was. They have a restaurant and pool on the premises so if we had been forced to stay longer it would have been just fine. Also, the restaurant was open for us to get dinner when we arrived a little after 8PM.

"Always our go-to for SFO Travel"

5
05/10/2017

We like having the full service facility of El Rancho, auto storage, lodging, food, airport transfer... without thinking about the details, just one phone call. A very welcome return home, even good food and beverage, at a very reasonable price.. We are minimally 3hours from SFO, so our solution is easy, and we get Best Western Points, as a bonus! A "No-brainer"..

"Great place to stay"

5
02/10/2017

We stayed here for four nights and had a very nice stay. It is very close to the airport and very close to the freeway if you are going to San Francisco. I heard their resturant is great but did not eat there. Free parking which is a plus.

"Fly and park and stay"

4
02/10/2017

The hotel is old but very nicely maintained. The fly and park and stay service is outstanding. The shuttle from airport to hotel even for our midnight arrival was excellent. The food in the "departure snack" is terrific. Overall a very good value.

"Unhappy travelers"

2
30/09/2017

We paid $350+ for one night because of a convention was in town. We only agreed to the price because we were using their park, stay and fly. The room was average, the complementery breakfast was not up to the standards of other Bestwesters.

"Clean hotel near SFO"

4
28/09/2017

Unusual bathroom fixtures were dated but clean and included a skylight. Room was clean and quiet. Hotel staff were efficient and friendly. We only stayed one night to catch an early flight so we didn't explore the hotel's amenitites.

"Very well run hotel, restaurant, and shuttle"

5
27/09/2017

We have stayed many times at this hotel when flying out of SFO. They are always able to accommodate our request for bottom floor room and are able to check in early. The shuttle service is prompt and the restaurant good too.

"Great value, good quality and nice staff"

4
27/09/2017

This was a first stop for us after a long flight from the UK and it was exactly what we needed. It was easy to find, being on the main road (as we decided to stay out of the 'airport hotel' area, plus this was cheaper) and we got checked in very quickly by a very friendly and welcoming front desk guy. We were able to park right outside the room (free parking was a plus too!), despite the hotel looking very full and found the room very comfy, clean and well appointed) especially as the price was very reasonable too compared to the other chain hotels. The bed was super comfy and having a little table and 2 armchairs was nice to grab a quick drink before bed. The decor isn't ultra modern but was well done and wasn't worn or old at all. We found that despite the location on a large main road, we slept well even after discovering that there is a trainline not far from the hotel - all e heard was the occasional muted whistle and it didn't affect our stay at all. There is a small pool on site which we didn't use due to being so tired, but it looked fine. We did make use of the onsite restaurant, as didn't feel up to travelling further afield to find something, and were not disappointed. It was still early dinner time when we arrived and so it was easy to get a table. It was very cool and quiet inside, with mostly older patrons. We had a couple of good burgers and nice fries and the portions were large too. It wasn't super cheap but not overly expensive for the quality of food. There was a limited menu but enough options for weary travellers such as ourselves to choose from. Service was good too. We would definitely stay here again if flying into SFO as felt safe and welcome.

"They really know what they're doing!"

5
26/09/2017

We chose to stay here for one reason: for free parking and a quick bus ride to the airport for an early morning international flight. From the moment we checked in until we caught the bus, I realized that the operation of this hotel was centered around doing three things well, which was to make it really easy to park our car, catch a peaceful night's sleep, and get to our flight in plenty of time. Our room was at the end, right near the train, which zoomed by, horn blazing, several times an hour. And yet we heard nothing. Nothing. (See point #2 above: "catch a peaceful night's sleep.") What I loved most about staying here is that they made it ridiculously easy for us to park our car. "Just park it outside your room," they said. They then gave us the documents so that when we caught the airport bus back we would be taken directly to wherever our car ended up being parked permanently. If you want brainless parking-and-riding, choose this motel. You won't believe how easy they have made it.

"Stop over"

4
26/09/2017

Not the most luxurious room in fact really old fashioned like stepping back into late 70's.however the water is really hot and the bed and pillows very comfy.The staff we encountered lovely pleasant people great location for the airport.i love that these places still exsist.

"Not what we paid for"

2
21/09/2017

A 2 star property at best. Mold/mildew, bad faucets, pests about. For a "Plus" status property, I expect larger rooms, new fixtures, both plumbing & appliances. I do not expect to see baby roaches come scurrying across the desk top. I expect to have hot complimentary coffee available 24/7...perhaps even cookies.

"Too Expensive"

3
20/09/2017

Just needed a place for one night before flying out of SFO to return home. Very small room, smaller bathroom and breakfast "snacks". We stayed at other BWs where the price was lower, the room was better and the breakfast was very good -- a real breakfast. You could buy a full breakfast here. And there was a charge for parking.

"Always a dependable stay"

4
20/09/2017

Whenever we are flying out of SFO we start our trip by staying at El Rancho. The rooms are more than adequate. The restaurant, Terrace Restaurant, is very good and reasonably priced. They will keep your vehicle and shuttle you back and forth from the airport.

"Great Hotel"

5
20/09/2017

We booked a Park'N Fly room and had a very positive experience. The staff was very friendly and helpful. Especially Lambert who took care of my car that had a dead battery. I was able to drive away in my car on my return. Park'N Fly was very well organized. We were picked up at the airport right after we called the hotel that we had arrived. A nice and clean room was ready for us. The next morning we enjoyed a tasty breakfast in the hotel restaurant.

"Excellent facility for your traveling needs."

5
20/09/2017

In staying over night 3-5 times a year with car storage and complimentary shuttle to and from airport, I have found this facility to be always the very best both in amenities and staffing. This is my go to whenever I fly out of San Francisco.

"Not worth the money"

2
13/09/2017

At check in, there were 3 agents at the front desk. Not one smiled the entire 15 minutes i was there. The transaction took longer than expected because the agent that was helping me did not have the training to process my Best Western gift cards. When I was handed the keys to the room, they were not coded for the room, which required me to return to the front desk. As a Best Western Rewards Gold member, i did not receive the service I have become accustomed to at other BW properties in the area. Definitely not a good choice.

"Best service for travelers"

5
11/09/2017

BW El Rancho has a great park and fly option if you are leaving from SFO. I spent the night prior to leaving and they picked me up right on time and got me to the airport. On my return, I waited only five minutes for the shuttle to get me. When we arrived at the airport I was handed my car keys and my room key - I was already checked in! And my car was parked in front of my room. Great service!

"Park and fly is the way to go!"

5
09/09/2017

If you have an early flight and need to store your car for the duration on your trip, you can't beat the park and fly option they have. It's a little pricey for one night but for a shuttle to and from the airport up to 10 days parking for your car while your gone that's included, can't really beat it. Especially flying with. Baby and or Toddler, my family won't do it any other way!

"Mediocre motel close to a railway crossing"

2
08/09/2017

We had an overnight stay here after flying into SFO. The motel provides a courtesy shuttle to and from the airport which is handy. The motel itself is right next to railway crossing which means you get trains sounding their horns every five minutes until about midnight and from 5am, so don't expect great sleep if noise bothers you. Our first room was unfit for habitation as the bath had an inch of black water due to a blocked plughole. It was clearly not ready for use either as the room itself wasn't prepared. The staff quickly gave us another room, but without apology. The new room was good with a comfortable bed. The complimentary breakfast was good, but there wasn't much room to sit down - they would clearly you rather had the paid for option.

"Consistent winner"

5
07/09/2017

Once again, we had a very nice stay at the El Rancho. It was nice to be able to get a good nights sleep before having to leave for the airport at 530 AM. Comfortable suite with king bed, living room, small kitchenette and dining table. Quite relaxing evening I'm preparation for AM flight. Complementary continental breakfast had a variety of items served by cheerful, friendly staff.

"overnight stay before flying out"

4
06/09/2017

excellent hotel to stay in before flying out of SFO. Shuttle to airport took only 15 minutes in a comfortable shuttle. They offer leaving your car there in a secured parking lot - 10 days free - after that just $12/da. upon your return to airport, they pick you upin shuttle to take you right to your car. so convenient. room is clean and beds are very comfortable.

"Best Location close to SFO"

5
05/09/2017

Stayed here for one night and explored the downtown, have requested an Early check in and the staff was kind enough to accommodate my request. quiet and comfortable place, have Indian Resturants near by is a big plus for me. had a free shuttle to and from Airport. Nice breakfast spread, had limited options for me being a Vegetarian but I managed with what was available.

"on the road again"

4
05/09/2017

Outstanding stay always before a trip. We are saddened it will be torn down by a new group of investors. We always have stayed at this facility when leaving as it jump starts our trip the night before and being ably to leave our vehicle parked for an extended period if need be. We will need to search out a shuttle service when departing from SFO in the future due to this change.

"True customer service"

5
05/09/2017

Requested an early check-in and late check-out and Vicki at the front desk made it happen. Vicki recognized my Elite status and provided me with a welcome package that was much appreciated. She also assisted me in making sure I correctly paid the bridge toll after we crossed the Golden Gate bridge twice. Outdoor patio was nice and restaurants provided good food.

"I hear that train a coming ..."

3
31/08/2017

My wife & I stayed at the Best Western Plus El Rancho Inn on 29 August before our early morning SFO flight. This is an old facility, witness the pink tile in the bathroom, but well maintained and clean. The check in was efficient and friendly. We did a Park & Fly and were a bit surprised at the system. You leave your car keys with the front desk and they move your car to a nearby parking lot. When you return, you call the hotel to notify a shuttle driver to pick you up and then give your shuttle driver your parking receipt number and they will bring your car to the office area in preparation for your return. We also had dinner at the onsite Terrace Café restaurant. My wife had a small Cesar salad and the salmon and I had crab cakes and the hamburger. We both enjoyed our meals and the provided service. The service is a little pretentious for a motel restaurant, but it was friendly and prompt. We departed before the offered “Departure Snack” which we assume is a “free” alternative to the full breakfast offering in the restaurant with menu pricing. The negatives are the noise level. While not too noticeable you can hear planes taking off from SFO, assuming the active runway aligns with the location of the motel. However, more audible is the CalTrain horn from the nearby station and crossings. Depending on the price for Park & Fly of this facility and nearby locations, the Best Western Plus El Rancho Inn could be a good choice

"Good value if flying out the next morning"

4
30/08/2017

They gave us good directions on how to return the car. The airport shuttle picked us up at our room so we didn't need to get our luggage to the lobby. The continental breakfast was adequate. The room was small but the bed was comfortable.

"Average, but did the work"

3
28/08/2017

We were traveling with kids and had a late flight into San Francisco. We picked that hotel for its location and price. The plus side is that we had an apartment with plenty of space, and we got picked up by the hotel shuttle. But the rooms need to be renovated and breakfast options are very limited.

"Convenient and efficient"

4
28/08/2017

The park and fly availability was very convenient and added to the enjoyment of our trip. The rates were a bit high but fairly typical considering the location and proximity to the airport.The staff was attentive and helpful. We would definitely book again.

"Quick Stay"

4
27/08/2017

We stayed here for the park and ride for a two week trip. This stay met every expectation as it is close to the airport and the shuttles are very efficient. There is a nice pool and restaurant on site and well as many choices nearby.

"Very good hotel in Millbrae"

4
24/08/2017

This is the good one for me to recommend to, especially they provide a fresh home made breakfast and high quality queen beds so you may have a good sleep at nights. The location is also very quite and convenient

"Best Western Plus El Rancho Inn, Millbrae, CA is great for their Park and Fly service & renovation is very nice!"

5
23/08/2017

Very nice place, restaurant very good, rooms great and Park and Fly Service is very efficient and convenient! We called for the Shuttle Service upon arrival home (which was three hours delayed) after 12midnight! They came to airport withing 20 mins and got us back to our vehicle very efficiently.

"It was exactly what we needed."

5
19/08/2017

We needed a clean and comfortable place to sleep for one night after along flight and this best western was just the ticket! The shuttle from the airport was fast and easy- the lady that was working overnight shift at the front desk was wonderful- she noticed that I was traveling alone with my toddler and had the foresight to adjust our room to the ground level so I wasn't struggling with luggage and strollers etc up the stairs. It made the three hours of sleep I was able to get so much more enjoyable! The room was spacious and clean the breakfast was great on our way out. We'll definitely stay again.

"Clean Room, Close to Airport >>>but that train...."

5
18/08/2017

We stayed at BWP El Rancho Inn the night before our early am flight out of SFO. We were greeted promptly by the front desk staff and she was quite helpful and got us situated with parking at the hotel while we were gone and the shuttle pick up for the morning. She even gave us a grab n go bag of 2 small waters and 2 granola bars for our morning departure. Our hotel room was situated in the far building in the back. I know I had read somewhere to ask for a room closer to the front of the hotel, but I forgot and so we got a room in the far back. Let me say, the room and the bathroom was very clean and there was no mold on the tile/grout or shower curtain which I hate because it makes the water closet smell terrible. The bed was comfortable, tv had ample channles, and a/c was provided which is fantastic especially in the Millbrae area. Only downside....that train. Yes it stops at midnight but you have to deal with the train horn until that time about every half n hour or so. I take the train to work so I was not extremely bothered, but if you are not used to it, it was incredibly disturbing to wake to it. Please ask for a room in the front of the building to avoid having to hear the sirens. The shuttle picked us up in front of the building we were staying in and dropped us off at the airport within 20 minutes. We left our car for an affordable price and the hotel moved it closer to the front desk reception area so there is supervision and when we returned a few days later, we were dropped off right next to it and were given our car keys so we could be on our way. The hotel was lovely, parking was easy, access to airport was a breeze, front desk staff and shuttle driver were very pleasant. It was a good one night stay except for the train in the back, but the hotel has not control over that.

"Reverse Park and Fly"

4
14/08/2017

I traveled with my husband and two toddlers and reserved the Reverse Park and Fly. This allowed us to park the car for ten days and spend the night when we returned in SFO at 1am. The shuttle service was timely and a huge plus. When we returned, the hotel service exceeded our expectations. The shuttle service grabbed our car and room keys. The shuttle dropped us off in front of our room. I didn't have to enter the lobby to get my keys. My car was moved and parked directly in front of our room as well. This saved us a lot of time and made it less stressful at 1:30am. The room was standard like any best western hotel offers. Great price for parking the car and a night stay before or after a trip.

"Another great experience"

5
13/08/2017

I would recommend this hotel if you wish to be close to the airport since there is the free courtesy shuttle. Also having a nearby shopping center that includes a Walgreens and Safeway is a bonus as it's within walking distance, and McDonald's is literally across the street. I even rode the SamTrans so public transportation up and down El Camino Real wasn't a problem, in addition to taking the Millbrae BART station (which is about a 15-20 minute walk from the hotel). I enjoy the location of this hotel and would definitely stay here again on a future visit to the SF/Bay Area.

"Good for airport"

4
11/08/2017

We arrived late and left early but happy to recommend for airport stopover. Friendly, efficient welcome and an immaculate room & bathroom. New or recently remodelled. There was a complimentary light breakfast for early birds but we didn't have time for it. There was a free shuttle to the airport; booked on arrival and the driver came close to our room so all very easy. Would stay again.

"Beautiful hotel beautiful stay"

4
11/08/2017

Great hotel it's decore wonderful. Staff is the best. Terrace Cafe was better but what they still have is very good. Limited menu and a to go menu no room service. All in all stay, park n fly is fantastic here at the Best western El Rancho.

"Nice hotel with shuttle service from airport"

5
10/08/2017

It was super easy even without a car. They have shuttle service directly from airport. Rooms are clean. We stayed for 2 nights. You can even walk from the hotel to the station for going downtown SF. For a short trip it was perfect and convenient than a centre hotel.

"Excellent"

5
09/08/2017

Extremely convenient hotel! We checked in, had a tasty dinner, slept very well! Left car for a week. Came back to car and went home. Shuttle Service to and from Hotel to San Francisco Airport most convenient!. The Driver picked up key for us from the Front Dest and drove us to our car. He was extremely helpful with out luggage as well.

"Great for early flight"

4
08/08/2017

I stayed here because I had an obscenely early flight out of SFO the next morning. The room was very comfortable and well-appointed. To make it easy, I had dinner in the restaurant on site which was more than serviceable. The options were a bit limited, but it seems everyone could find at least something to order. The covered bus shuttle stops are a nice touch, and the shuttle was right on time. I would definitely stay here again.

"relaxing after flight"

5
08/08/2017

we always stay at best wesesrn el rancho, either leaving our car or after a long flight, they pick us up and take us back to the airport to access BART and amtrak. always the best, the food, the room the drinks, the shuttle

"our stay"

5
06/08/2017

We stayed here as we had to catch an early flight out of SFO .It is a really lovely place. The staff was very helpful, friendly and professional. The room was clean, decorated nice and functional. Plenty of plug ins for things .The drain in the shower was plugged/ran slow but my husband got it flowing ,still slow and needed dealt with after each shower. The restaurant food was good, a little expensive ,would have liked a few more choices but all in all it was good. We used the shuttle , it was very convenient ,runs every 1/2 hr through out the day ,that's really good. The driver even called to remind us to get ready and where to meet the shuttle .We went for a walk around the property it was an easy walk .I will recommend this hotel and if we return to the Bay Area we will use this hotel again

"Great SFO Park & Fly"

5
02/08/2017

Very good hotel, excellent service and very reasonable. We have stayed there several times over the past 5 years each time we needed to fly out of SFO and leave our car for a period of time. Shuttle to and from airport is excellent service.

"Great Place to Stay, very convenient"

5
02/08/2017

Comfortable, convenient, price was competitive, pleasant staff. The landscaping was beautiful, enjoyed the pak-and-go complimentary breakfast, which came in handy when I left early in the morning for a tour. Very close to the airport with a complimentary shuttle.

"Perfect for staying prior to and after arriving from airport"

4
01/08/2017

comfortable beds and clean room. It was updated. The shuttle will take you to the airport, you can also keep your car there for the duration of your time gone and its not expensive to keep it there. The one night stay comes with 10 days of free parking.

"My stay at Best Western El Rancho"

4
01/08/2017

Although it is an older hotel it is quite comfortable and clean. The staff is very accommodating. If you want to insure a quiet stay book an upstairs room as I was downstairs and the guests above me were very heavy footed. The airport shuttle was on time and the drivers were very experienced- a huge plus for me.

"Great place to stay!"

5
31/07/2017

We loved staying at this Best Western! It was very close to the airport. They staff was so helpful. The location was great. The rooms were very quiet and comfortable. We also really enjoyed breakfast.

"Lovely Room, Good Service, Convenient For Flying SFO"

5
24/07/2017

We came, we stayed, we parked, and were shuttled to the airport on time! Our room was just lovely and in fact had an extra little bedroom (quite nice for us since my husband snoring sounds like a freight train). Bathroom was adorable and I suspect original retro (circa 50's pink and black tiles). Easy walk to a few restaurants across to the other side of the boulevard and the onsite restaurant w/full bar was okay too! Ample continental breakfast items and also a 'breakfast bag' to take with you if you are leaving quickly for the airport (which we did at the earliest time to get breakfast...I think it was 5 a.m. - still dark). Helpful staff, very clean, fresh room, comfortable bed, quiet. Easy to claim my car upon our return from vacation and short jaunt to get back onto the highway.

"Rooms, Restaurant, and Banquet Room"

5
24/07/2017

This hotel is a great hotel since it's not too far from SFO, centrally located to the freeway, sunny and mild weather. The Restaurant, Bar, and Banquet room (that has a view of the Swimming pool from underground) at the bar is great. We just had an event there (101 guest) and it proved to be an excellent spot for our guests. Food is great, service, and the hotel rooms are fantastic. Even though we live close we chose to stay the night after our event was done. It felt like a mini vacation! I would recommend this hotel to anyone. Prices are fair as well! All the staff was cordial, friendly and helpful!

"Excellent place to stay when flying out of SFO"

5
22/07/2017

We have been Staying at the El Rancho for over a decade, using their Park-and-Fly every time we travel out of SFO. The rooms are clean and furnished nicely, and their is an excellent restaurant on the premises. We have never had a problem with the shuttle either getting us to SFO or picking us up. They also have excellent and friendly staff at the desk. Could not recommend it more highly.

"Great Quiet Place"

5
22/07/2017

The hotel room is comfortable, clean, and quiet. The staff is friendly and helpful. I forgot to pack a toothbrush and was provided a new one from the lobby for no cost. The park and fly package is featured with this inn which was perfect for my trip.

"The Best of Best Western"

5
22/07/2017

WOW ! Very quaint lovely room with view and sitting area and nicely furnished including microwave and frig. Great pool area with restaurant and bar. Very accessible parking and convenient to wonderful restaurants, SFO and of course the City of San Francisco. Great place to stay and very affordable. Will definitely be back.

"Warning: Train runs behind hotel!"

3
20/07/2017

This hotel has a lot going for it: good looking property, clean rooms, and free Wi-Fi. It wasn't until we check in that I realized a train runs right behind it. The good news is the train doesn't seem to run between 10 p.m. and 6 a.m., at least we noticed a substantial decline. Still, it's hard to relax and unwind when a train roars past. Also, I thought the hotel had breakfast and was expecting the typical breakfast offerings: DIY waffles, boxes of cereal, scrambled eggs and sausage in warming trays, etc. It's a "departure snack," so instead you get packaged muffins, bananas, cups of yogurt, etc. I was disappointed. This hotel definitely caters to people flying in and out of SFO, not people on a road trip, like we were.

"Barbara"

5
20/07/2017

This has been our go-to place for several years when we travel abroad from San Francisco. The accommodations are clean and comfortable. The park and fly service is extremely efficient and very affordable. Unfortunately the hotel has recently changed owners and plans are in the works to repurpose this facility into apartments and thus no longer be the quintessential park and fly motel that has been the best in the area for many years. The change will be a huge loss to those of us who have relied on El Rancho's excellent service for years.

"A nice "park and fly" hotel"

4
20/07/2017

We stayed last year one night pre-flight out of SFO and one night on the return. The pre trip night was a little noisy as we were on a corner leading to other rooms and there was a school reunion being hosted here so there was quite a bit of noisy foot traffic that night, kind of late. But the rooms are a nice size and comfortable. The night we returned, however, there was no reunion and the hotel was very quiet and peaceful. We booked this hotel because of their park and fly option. It was so much nicer than having to remember where we parked the car at the airport! They offer a free airport shuttle to SFO, have a small restaurant on the grounds as well as a small continental breakfast option for the morning you fly. I recall a handful of restaurants within walking distance as well. We walked several blocks from the hotel to a small Mexican restaurant that was quite good. With another trip coming up, we've opted to once again fly out of SFO and we are booked once again under their park and fly option. Pretty sure I have some photos of the room we stayed in but I'll have to dig them up and post later.

"Pleasant hotel near SFO"

4
19/07/2017

We stayed one night before flying out of SFO. We ate in the onsite restaurant which had a fine assortment of appetizers (mostly fried). The airport shuttle was on-demand, but one had to wait 10 o 20 minutes to pick-up various passengers going both ways.

"Airport hotel with extras"

5
19/07/2017

We often stay here when taking trips out of SFO the following morning that will last a week or two. On these trips, we frequently use their car storage service, which looks after our car until we return to the airport on the way home. The property is very nice and well maintained, and the whole process regarding car storage is well thought out and easy to do.

"Large Clean rooms"

4
13/07/2017

The rooms were large, clean and very comfortable, with all you would need - coffee maker, fridge, good shampoo and soap and a nice strong shower. The veranda bar served a good selection of food and drinks. The only downside was it is next to train line so a little noisy during the day and early evening, though it didn't keep me awake at night.

"Perfect location nearby San Franciscon Airport en City Centre"

4
12/07/2017

We used this place both upon arrival and prior to departure at SFO. They offer shutllebus service (each half hour) which you can call at hotel-coach busstop at terminal where you arrived. Have free breakfast-snack and restaurant where foor is o.k. , but do reserve other wise you may have to wait. Nearby are stations for BART (Bay Area Rapid Transport) which rides you within 30 min a 5 a 6$ to Downtown SF

"Great hotel for travelers who fly out of SFO"

5
12/07/2017

This was the perfect hotel for a good nights sleep before we flew overseas and to recover from jet lag when we returned. They took care of us and provided a safe and economical place to leave our car. They have the park and fly service down to an art form. We will definitely use them the next time we fly out of SFO.

"Convenient way to travel"

5
12/07/2017

I have stayed at Best Western before many out of town flights. It is so helpful when I have a morning flight, the shuttle is quick and easy, the rooms are always tastefully done, good beds. It's worth the extra expense since I live in Modesto and traffic is always an issue coming to the Bay Area. I feel blessed to be able to stay here before trips.

"Great Stay!"

5
11/07/2017

We had a great stay at this hotel, rooms were clean, beds comfortable and plenty of room. Vickie at the front desk deserves a promotion and employee of the year at Best Western. She went out of her way to help not only with our room, but great suggestions on visiting San Fran and coordinating our rental car and pending flight. Great hotel for its proximity to the airport.

"Park and Fly is a great deal"

5
05/07/2017

We like El Rancho for Park & Fly when flying from SFO, good breakfast included and a special rate if you stay again upon return. As a side note, we like The Fiddlers and Irish Pub just a few blocks away for a Bon Voyage dinner and beer.

"Great stay!"

5
03/07/2017

Needed a hotel close to SFO. The style of this property is actually more of a motel rather than hotel. The exterior is clean and well maintained. The room was a surprise...quality all the way! Very clean, comfy bed, nice furniture. I would definitely stay here again.

aschwass, General Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for your positive observations. We look forward to seeing you on your next trip to our area.

"Decent overnight stay"

4
03/07/2017

Free wifi, parking, and breakfast although the breakfast could have at least included cereal and waffles. They had yogurt, instant oatmeal, hard boiled eggs, pastries and toast, fruit. For a single overnight stay is was alright. Safe area with plenty of restaurants to choose from if you walk or drive.

aschwass, General Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for staying with us. We are fortunate to be located in such a safe and quaint area.

"another trip"

5
03/07/2017

this is a great hotel to stay at if you are flying out of san francisco. you can also get a rate for staying there that includes leaving your car for 10 days. everyone i know who lives as far away from the airport as i do, uses this hate. shuttle pick up can be slow and after a flight one is eager to get to ones car and go homer.

aschwass, General Manager at Best Western Plus El Rancho Inn, responded to this review
Thank you for utilizing our great Park and Fly program.

"Hotel nightmare"

2
01/07/2017

This was supposed to be a memorable trip to San Francisco to meet our son and spend quality time together. The time we spent with our son and the time we spent visiting san francisco was superb. However, the same cannot be said about our hotel: the best western in milbrae. Our son discovered several blook stains on the bed cover and sheet. We requested another room. Once we moved to the next room, we found that the bath tub faucet did not work properly. The manager told us that we would be compensated for one of the nights but when we checked out we were charged for the entire stay. Since there was no manager on duty, we had to fight with the front desk attendant to fix our bill. However, with all this being said, the property is old and is in dire need of a makeover. Complimentary breakfast is a joke along with the broken equipment in the fitness room.

aschwass, General Manager at Best Western Plus El Rancho Inn, responded to this review
We are sorry we did not meet your expectations during your stay. We will share your comments with our staff and make improvements.

"June 2017 El Rancho visit"

5
29/06/2017

Excellent staff, beautiful grounds and building. If you don't want anything to go wrong before a plane flight you'd best stay at this location. When I arrived I was treated like family. Truly some of the most courteous and professional staff I've come across. The free breakfast is continental, but far better than average. The rooms were very clean. Beautiful hotel and great service.

"Busy but Efficient"

4
29/06/2017

This is a 24 hour operation with continual shuttle service available to and from SFO. We stayed on two occasions during our vacation. On arrival we made it our home base for our time in SF. Having a rental car I really didn't want to pay for parking every night. The El Rancho is only 20-25 minutes from SF and has free parking. I booked through my Best Western membership. With a guaranteed lowest rate and no fee parking it was an affordable option for us. The room was very clean and nicely laid out. The beds and pillows were very comfortable. There was even a comfortable stool and makeup mirror in the bathroom. We had a refrigerator, but no microwave. Despite being a busy 24 operation the motel was very quite and we slept undisturbed. There are nearby restaurants, though we didn't eat at any. We had lunch and dinner in SF and ate the complimentary breakfast at the El Rancho. Like most complimentary breakfast bars it consisted of pastries (baked locally and really good), fresh fruit, hard boiled eggs, beverages, and packaged cooked eggs. The pre cooked were similar to a very small crust-less quiche. There was also a restaurant on site. We wanted a down day the last day of our trip and decided to eat our meals in the Inn's restaurant and were pleasantly surprised at how good the food was. Some of the best on the entire trip. After nearly three weeks on the road we spent out last two nights at the El Rancho. Due to unexpected circumstances we checked in very late and were surprised, when we called to let them know, that it would be no problem. Also reserving a shuttle ride for 3 AM was also not a problem. The nice part was the shuttle driver picked us up at our room, which was at the opposite end of the hotel from the office. We had a pleasant stay both times and would not hesitate to recommend this motel.

"Park and Fly - very convenient"

4
27/06/2017

We booked a Park & Fly package at the Best Western El Rancho, which was more cost effective than (a) leaving our car at the airport (b) having the whole family take the airporter bus round trip to the airport. Since our outbound flight was at 6:00am, staying at the El Rancho and leaving our car turned out to be the perfect choice. It was easy and economical. We checked in on a Sunday night. Check-in was fairly quick. We filled out the park & fly form, handed over our car keys, and were given the key to our room. The room was a pretty standard Best Western: comfortable and clean with no frills. We slept well and didn't have any problems with noise. Our shuttle was waiting for us outside our room at 4:00am, as scheduled with the front desk. You do need to schedule shuttle trips in advance so everyone can fit on the shuttle. Our bus was completely full after everyone boarded. When we returned a week later, we called the hotel upon picking up our bags at SFO. Our shuttle arrived about 5-10 minutes after we walked out to the shuttle stop. It was a very quick trip back to the El Rancho, and the shuttle driver dropped us off right next to our car in the lot. We didn't have to check out or anything, just got in our car and headed home. It was all very convenient and easy. I would definitely book this service again for early morning flights from SFO.

"Nicely maintained and convenient to airport or BART/Caltrains to town"

4
27/06/2017

This is an older styled property, but have been well maintained through the years. There is minimal services in the lobby, no water, no business center, and surprisingly, there is no HD program on their very nice big HD television. Since we didn't spend much time in the room, it was more a curiosity than a true detriment for this visit. They do provide a refrigerator in the rooms, but no microwave. Free WiFi connection worked great. There is continental breakfast service that starts at 4:30am, which is very considerate for those with early flights out of SFO. In summary, it is not a bad place to stay if you don't mind the 45 minute BART ride to downtown SF. Parking is also free.

"great choice close to SFO"

4
27/06/2017

Easy check in and check out. Departure day shuttle was on time and just outside my door. I used the park and fly package. This is the best thing to do for peace of mind since you never know how long it will take to get to the Bay Area from Stockton. Staying at the El Rancho was the best start to the trip!

"perfect park & fly"

5
22/06/2017

This property offers the ultimate in park & fly, including having your vehicle in front of your unit on return. Excellent shuttle program, staff, and nice restaurant with early accommodations for flyers.

"Made Our Trip Easier"

5
21/06/2017

Spent the night before our trip to Europe and a night at the end of our trip after arriving at midnight. Their Park and Stay service mad our departure and arrival so much easier. No worries about parking for two weeks or getting to and from the airport. They made it a breeze. They were polite and professional and their service is a well oiled machine.

"Stop over for flight"

3
20/06/2017

Ok hotel. Nothing special. No warm fuzzy from staff which I like. Fridge in room, coffee in room wasn't great but go the job done. Bed was comfy, room was clean and I felt safe even though it was one of those hotels with direct access to outside (hate those), gave it a motel feeling. But was close to airport, and affordable.

"best park and fly motel near SFO"

5
20/06/2017

Highly recommend, have stayed a few times now and they are excellent, will pick you up any time of the day, rooms are clean and comfortable, breakfast is very good, Easy to get to from the highway. I will stay there again in the future 5 starts

"Loved the place"

5
19/06/2017

Breakfast started at 4:30am which is great when you have an early flight. Shuttle to hotel was on time and great. The breakfast was varied and yummy. Beds were comfortable Easy and close to airport took 5 minutes

"Love Best Western!!! Blows Comfort Inns away!!"

5
10/06/2017

We stayed at Best Western and as usual it was wonderful. In comparison to comfort inn's, there is no comparison. I would highly recommend this to anyone. Every best Western we stayed in was impeccably clean and beautifully decorated and nicely located.

"Home away from Home"

5
08/06/2017

When sailing out of San Francisco Port, you can't stay at El Rancho Motel. You have a beautiful room, full bar lounge, excellent restaurant and park and stay while cruising knowing It's just like home.

"Its a Motel, not a Hotel"

1
06/06/2017

This place is bad. Motel 6 offers you the same feel for less money. I've stayed in Best Western rooms before and this is the bottom of the barrel so far. Noisy, bad shower, water trickles out in sink, gym equipment was broken, could not get hot water easily, unless you asked the front desk. Oh yes, and very noisy, starting at 4 am, as those that stay there get going for their flights from SFO. This is for sure a commuter motel. Close by and convenient to the airport, but don't stay here if you want to get any sleep and quiet. They should really the guests for staying here. TERRIBLE Experience!!!

BestWesternHotels, Corporate at Best Western Plus El Rancho Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Vintage California Lodging"

4
05/06/2017

This property is located near the San Francisco International (SFO) airport. The guest rooms are located in two-story buildings that are spread over several acres, something that is unusual in this area. The rooms, while older, are clean, spacious and comfortable. As a Best Western affiliate, they offer a "breakfast" that they refer to as a "Departure Snack". This is mainly a cold bread/juice/coffee affair, not the hot breakfast I've normally found at a "Best Western Plus" property. There is a full breakfast offered in the Terrace Restaurant ($10+).

"Good Park, sleep and fly"

4
03/06/2017

We have used this motel for park and fly for many years. We usually sleep the night before but they also have a reverse option which we have also used. The continental breakfast which is a free service is good. Breakfast in the restaurant is available to buy. We usually eat dinner at a local high quality restaurant but have occasionally used the restaurant on site for dinner. It is simple but offers good quality.

"Don't use them, shuttle drivers are very rude"

1
01/06/2017

After waiting an hour for a shuttle at 11pm, once the drivers did show up they were incredibly rude. This was after my husband and I along with another couple had called multiple times to see what was going on & we were informed our driver "went to the wrong terminal". I could not believe the lack of organization & how terrible their customer service was. I still had a 5 hour drive ahead of me and if I would've known their "convenient" shuttle was going to take that much longer then a taxi, I never would've bothered. It was awful because once they came late & were rude, there was nothing we could do because they had the keys to our car. The driver Paul barely enunciated his words & then got upset that no one on he bus could understand him. Do not use them!

"Park & Fly"

5
01/06/2017

The park & fly option is so convenient. It takes away a lot of the stress of driving to & parking at the airport. The beds are always quite comfortable and the shuttle drivers are always helpful & nice.

"Great park 'n fly alternative"

4
31/05/2017

Have used this facility for park and drive stays for over 25 years . . . Have never be disappointed (except by their high fat/high carb breakfast snacks). A four rating is assigned for functionality, cleanliness, consistent management, dependable transportation and value--not for esthetics. Would recommend for anyone flying out of SFO but.not as destination property when visiting the SF Bay Area.

"Going to SFO? Get a Room and Parking!"

4
29/05/2017

The hotel has at least two sections, built at two very different times. The room we stayed at was clearly much older than the larger segment of the complex; however, it was clean and well set-up. The restaurant at this facility has a very nice bar and decent menu. Breakfast was a step up from the usual sugar-laden fare. The best part, for us, was that a night at the hotel came with "free" parking. The shuttle comes to the staircase closest to your room and whisks you off to SFO. Great deal, okay room, and good breakfast.

"Reliable Park and Fly"

5
29/05/2017

Nice property which we use regularly when flying out of SFO. The breakfast restaurant opens early and that makes it handy for early deportees. Shuttle service to and from the airport is very convenient.

"Attentive and convenience"

5
25/05/2017

Staff was respectful and attentive. Shuttle to airport was excellent and so was breakfast. Dinner at the Terrace was ok. Great park and stay for San Francisco airport. Everything worked well, plenty of hot water.

"Great Stay"

5
23/05/2017

We stayed 2 nights at this hotel that is located just north of SFO. The hotel was very nice, clean, good service. We were upgraded to a suite on our second stay (traveled north in California between stays at this hotel). Good continental breakfast and kitchen is open very early for earlybird travelers. The breakfast is located in a separate building by the pool, NOT in a hotel lobby, which is very nice. We didn't eat at the actual restaurant but heard from other travelers that they served a good menu there.

"Great place to park & fly"

5
22/05/2017

We have stayed here before & after 2 trips to Europe now. It's very convenient & comfortable to stay the night before we fly out & stay the night after we return to rest up before driving home. They provide a shuttle to & from the airport with very pleasant drivers. They are very organized about the whole process. The staff are all pleasant. We have eaten in the restaurant for breakfast & dinner each time & the food is affordable, fast & good. The rooms are clean & the beds are comfortable. We have never been disappointed.

"Romantic and comfortable"

5
21/05/2017

I love this hotel and it's great for park and fly as well. We stay here overnight when we're in the Bay Area and use the park and fly on extended vacations. It's a super deal either way. I hope you will enjoy this place as much as my wife and I do.

"Overnight stay prior to flying back from SFO"

5
20/05/2017

We chose this hotel, because it is convenient close to SFO and to the Milbrae BART station. The hotel was a positive surprise, build in Mexican Ranch style, nice and large with a great restaurant place in the center.

"Good restaurant"

5
18/05/2017

The rooms are clean and comfortable with a choice of firm or soft pillows. The resaurant is very good and you get a continental breakfast in the room rate. Very easy to get to SFO and car rental return,

"Very Satisfied"

4
17/05/2017

Room was pretty spacious, clean and sanitary, VERY comfortable beds, staff ALWAYS pleasant and helpful, close to airport and not far from S.F. attractions. Plenty of restaurants in the area as well as stores to purchase personal items you may want (from deodorant to beer). Grounds were well maintained and pleasant to sit outside. Continental breakfast was not so good. Onsite restaurant and cafe could had had more choices and little less expensive. However, if you didn't want to walk or drive anywhere, it was a perfect choice substitution. Would not hesitate to stay there again. Definitely would recommend this hotel!

"Airport connection help"

5
17/05/2017

Flying out of San Francisco International Airport early in the morning made this place ideal, but it was nice enough I would consider coming back to stay longer. I think they had 4 shuttle busses running back and forth to the airport and its close. Their continental breakfast was very good and it opened at 4:30am. Everyone was very courteous and check in was a good experience. We'll definitely use this place again. The restaurant looked very nice. We wished we had eaten dinner there instead of going.

"Stay here quick!"

5
16/05/2017

El Rancho Inn is a charming, beloved, historic Mission style motel that's a well-oiled machine for travelers who leave their cars here while traveling. Unfortunately, it's been sold and is scheduled to be torn down and replaced within the next 2-3 years. Your chance to experience this funky gem is running out.

"Disaster averted"

5
15/05/2017

We booked the hotel as they are close to SFO and offered a park and fly option. There was a mix-up in the reservation times and we were left without a shuttle. Management tried to locate a shuttle for us and when that didn't work they were able to get us a cab. We were running late but didn't miss our flight! The hotel itself has a lot of the 50s charm it was built with. Very nice!

"32 years of Park & Fly with El Rancho"

4
11/05/2017

We have been staying at El Rancho since 1985 for the convenience of their park & fly service. The rooms are clean. The restaurant & bar are right there so no driving any place if you don't want to leave the property. The employees are great and the drivers are prompt and you are right across the freeway from SFO airport. Don't expect ritzy and fancy but for the $ to be able to leave your car there for up to 14 days, it's worth it.

"Safe Park and Fly"

5
10/05/2017

The staff at Best Western Plus El Rancho are Wonderful!!!! The rooms are clean and quaint. The air conditioning was great. You can see where there was a cool 1950's mermaid bar downstairs. Best of all our car was safe!!!!!!! We were able to rest on the comfortable outdoor furniture and use wifi before we went to the airport. We had breakfast for free. You can order food at their restaurant. The shuttle to and from the airport was great! The gardens are lovely! The architecture is reminiscent of an old Spanish style Mission. We shopped in the area. There is a Trader Joe's close by. We ate at In and Out Burger. The Bart station is near. It was just what we needed.

"Park and fly"

4
10/05/2017

Convenient for sleep, park and fly. Very close to San Francisco airport. Lots of parking. Pricey but so are other hotels close to the airport. Quiet room. Did not see an elevator so had to lug heavy suitcase up the stairs.

"Best Western Plus El Rancho Inn"

5
09/05/2017

Very nice place to stay. Staff was very nice. Room was exceptional. Lots of restaurants in the area. Breakfast was somewhat lacking - The usual coffee (though no decaf) oatmeal, hardboiled eggs, bagels, muffns. But no hot food, no waffles or even cold cereal or milk. I guess they wanted us to eat in their restaurant. Wifi was adequate as was the parking.

"Perfect"

4
08/05/2017

Stuck at SFO? This is the hotel of choice. Staff is first class. I arrived early PM and my wife arrived at midnight. They were waiting for her call, sent a shuttle right away, had her key in the shuttle, and helped her to our room. Unbelievable service. Rooms are new or updated and best prices in the area. Great restaurant and bar on premises. My favorite when passing through SFO.

"Very Clean and SOOOO Friendly!"

5
04/05/2017

All the staff was extremely friendly! The room was very clean and a little different from the average double queen room. The front desk guy knew we had a bigger group so he gave us the double bed room with a little extra room in it. One of the queen beds was in a different room off the main room. It was nice. The Bathroom was a little small but very clean. Pool was clean and very nice. Parking was great! The Court yard was really nice to sit and sip my coffee in. I went to find coffee when I first got there and they even offered to bring it to my room. Check out, they were so friendly too!!

"Very neat, very helpful people working there."

5
03/05/2017

The manager was going out of his way to train a new worker and to help me. I was very impressed with how well the place functioned. One electronically controlled door was not working near the parking lot and the pool had leaves in it. The parking spaces are very tight. But even coming in late at night twice I was still able to find parking. I will stay there again.

"A night to remember"

4
03/05/2017

The inn is very reasonable, very clean, close to the airport with transportation to the airport provided and breakfast included. I arrived in mid-afternoon, had supper at the restaurant at the inn and it too was very nice. As I was leaving early in the am I went to bed early and was awakened by someone trying to enter my room. I later discovered I was given one key and registered in another room, therefore the desk in the evening thought my room was vacant and available. They resolved the issue quickly, however it then took me 2 hours to get back to sleep. A most unfortunate mistake.

"Ok for one night"

3
02/05/2017

It is handy to get to the airport and was a value compared to other hotels near the airport. The staff was very friendly and helpful. I received a credit due to a cleaning problem in the room. I did not ask for the credit, but I appreciated the gesture. The train noise was noticeable and disruptive to sleep. The internet worked very well. The hotel is close to McDonalds to grab something before the airport or the Millbrae Pancake house for a good meal. The rooms are fine to stay one night.

"El Rancho, Milbrea"

5
02/05/2017

Nice location, lots to do. Nice shopping and dining in the area.Felt very safe and comfortable. Will use this location again. Also have used this location on several other occasions. Would recommend to all.

"Like home"

5
27/04/2017

Have stayed here often enough to know some of the staff by name. Always a great deal, very clean and fresh, and safe. I often travel for several weeks leaving my car and never a problem. Great food and fun in the restaurant and lounge; not to mention the super early get away breakfast. Shuttle is also very reliable.

"Large family suite would sleep up to eight people for Great price but watch your things"

3
26/04/2017

We called the night before and confirmed we'd be able to check into the hotel when we arrived at 8:30 am the next day. When we got there we were able to have a bite to eat. We had a “departure snack” consisting of croissants, small cupsized omelettes that they'd preheat for you, hard boiled eggs, bagels, muffins, banans, apples, oatmeat packets, sunny delight, tea, hot chocolate packets and coffee. At first they couldn't find the reservation but once they did it was fine. We went to our room and found it hadn't been cleaned yet from the previous guests. Later in evening we returned and it was clean. The kitchen looked very old and outdated but clean and spacious. The "apartment" consisted of a living room with queen pull out sofa, and two bedrooms. One room with a queen bed the other room had two queen beds. The air conditioner doesn't work well. One one bathroom for such a large space wasn't adequate for three women. There is also a full sized kitchen with a separate dining area and a back door. When we left on the last day, I noticed that something was taken from my bedside table. I looked everywhere in case the maid put it elsewhere and under the bed etc. but it wasn't there. I brought it up with the front desk and they were supposed to check with the housekeeping department and call me later, but never did. Please lock up even the smallest of items you care about. The front desk lady was very helpful besides and friendly. I didn't get a chance to try the pool, I felt the water of the hot tub which wasn't very hot (ew germs). I did use the workout facilities which featured older but adequate machines so it was sufficient. There are limited dining options but Panera Bread was one of the better choices and there is a train really close to the property. The train whistle did not bother our sleep. We were in room 701 upstairs in the back side of the property. This is a great location near the airport, clean and safe. The beds and pillows were fantastic. I gave three stars due to the limited breakfast (adding cold cereal would even improve the variety) and the fact an item of mine was taken by housekeeping. We didn't need the shuttle bus and the wifi worked well.

"Clean, comfortable"

4
25/04/2017

We just stayed here on night because we had a very early flight out of SFO. Unfortunately, we didn't get to take advantage of the amenities, which looked lovely. However, our room was clean, the beds were comfortable

"Best place for stay and fly in the Bay area"

5
25/04/2017

This hotel has stay and fly down perfectly. Great value and effortless execution. It makes dealing with the airport and flying experience much easier than any other hotel we have tried. Clean, comfortable rooms, a great pre-flight breakfast and painless parking.

"Parking, Staying Tonight, Flying Tomorrow"

4
24/04/2017

We've stayed in this hotel over a half-dozen times over the years and having a Best Western "membership" has its perks. While waiting to check-in this afternoon, we overhead the guest ahead of us being told he had to wait at least an hour before rooms would be available. This was around 1 pm and officially check-in starts at 3 pm. When we got to the counter, we got the room preference I had requested - in the 200-block immediately (ground floor, king bed). The bus-shuttle will pick us up outside the door in the morning and bring us to SFO while our car is parked here. This hotel has expanded over the years and the various buildings are numbered... Building 100 is right next to the lobby and facing the pool & cafe/restaurant. Building 200 is the quietest because it faces the inside courtyard, as does Building 300 which is connected to the cafe/restaurant. Building 500, 600 & 700 have the noisiest rooms because they are closest to the BART and railway lines. Within walking distance (less than a mile) is a Safeway, Trader Joe's, A&W, McDonalds, Chinese restaurants, etc. And the hotel's restaurant isn't too shabby either. Before we leave in the morning, we can grab the complementary breakfast at 4:30 am.

"Train roaring by and blowing horn through out the night!"

1
18/04/2017

The train was roaring regularly past this property with the warning of three horn blasts! This continued thru about 1:00am! So definitely not the quiet restful spot we had hoped for. The second problem was that the park and fly parking area was not on site as expected. I did call ahead of time to inquire about the security of the parking but no one ever indicated they expected you to hand over the keys and let them move it around the entire time you kept it parked there! The people were pleasant and accommodating. The rooms were adequate and clean.

"Great Place"

5
18/04/2017

I read some reviews saying the reception staff wasn't helpful. But I must say they were the best staff I've seen for a long time. Super clean hotel with awesome staff. Loved every bit of my stay. Breakfast was good. Would definitely stay here again!!!

"Wonderful property!"

5
18/04/2017

I ALWAYS stay at BW El Rancho Inn in Millbrae, when flying in and out of SFO. it is it and excellent place to stay and is very close to the airport. Wonderful staff and amenities! I always recommend this property to all of my friends, and I keep returning.

"Great location - very convenient and close to airport, ok rooms"

3
16/04/2017

The rooms were ok - comfortable bed, 2 choices for pillows, good size TV, room to sit, etc. but bathrooms leave a lot to be desired - dated, cracks in sink, dark shower... but the greatest issue was water temperature in the shower - you couldn't regulate it. You'd get it to the right temperature and then it would change - over and over again. So, if you're only looking for one night before a flight, this probably works fine, but if I were in the area again for more than 1 night, I'd look for other options.

"Close to Airport"

4
16/04/2017

We chose this hotel because it was very close to the SFO airport. We landed about mid-night and arrived at the hotel after 1am. The checkin desk was still manned and we had a very easy checkin experience and went right to bed. The room was fine and clean and we were leaving early the next morning. Free parking was right in front of your unit. The included basic continental breakfast was fine, and there was an option for a paid breakfast if you wished.

"extremely good if you are flying SFO"

4
13/04/2017

Airport Shuttle is free, dependable and consistent. Easy walking distance (safe too) to public transportation into San Francisco. Also grocery store near by for snacks. We've stayed here quite a few times and it is always nice to come back to.

"Best Park and Fly Package"

5
13/04/2017

Leaving our car at the Best Western Millbrae to fly from SFO makes travel so much easier. You drop off your car and keys and are taken to the airport to catch your flight. When you return you catch the shuttle to the hotel where you and your suitcases are delivered to your rooom and your car is waiting for you in front of your room! What service. The rooms are beautiful and there is a restaurant at the location to complete the ease of the experience. This is the best way to travel and recover from jet lag!

"Nightmare"

1
11/04/2017

I have stayed at this facility numerous times in the past. Something dreadful has happened in the interim. If you don't get a room in the office section, you are in for a frightening experience. We came in late, the room had numerous bugs crawling over the nightstand and a distinct odor. They offered to dispatch the bugs...I think not. They finally relented to give us another room in the dark corner of the property...this room was dismal, unclean and old. The third room was barely adequate...we were tired, had a child with us and they were moving us around in a work truck full of equipment not meant for passengers; we gave up. We were moved so many times it took awhile to find our car in the morning. Staff gave us grief about it.

"Perfect for an early flight, late return"

4
09/04/2017

We Stayed with a family of 4 including a 10 week old baby. We had an 8 AM international flight and we returned at 11:30 PM the following week. The Best Western was comfortable and quiet. The shuttle was perfect and the driver very helpful. They suggest we leave at 5:30AM and they were right on. When we returned our flight was late but we just followed the directions they gave us and the shuttle was there within minutes of us getting to the designated pick up curb. The driver helped me with our 5 bags and took us right to our car. The hotels restaurant was good for dinner, fair prices and overall good food. Only con is the breakfast is continental and I was hoping for a hot breakfast.

"Park and Fly"

4
09/04/2017

What a great place to stay if you're flying out of SFO. The hotel staff is very friendly and accommodating. They'll keep your car for 10 days at no extra charge but you have to purchase their park and fly in advance. If you're reserving on line it's a little tricky to find the AAA or Senior rate. Even the person I called didn't see it at first and said they don't have a special rate, but they do. Room was very neat and clean. Bed was comfortable. Our room was at the end of the property and very quiet. Once we returned they took us right to our car which is on site, uncovered. We didn't eat at the restaurant however we had a drink at the bar before bed. Nice friendly bartender and the selection of wines by the glass were okay. We will be back for our next flight out of SFO.

"The staff are what makes it."

5
08/04/2017

I had an overnight stopover at SFO in January for a forward long haul flight to NZ. I have never posted on trip advisor before. But I felt obliged to this time. Because the staff at this motel/hotel are SO amazingly nice and caring...it just stood out from anything I've experienced before. Also, the bed was super duper comfortable. That too stood out. But mostly the staff. The cleaners, the restaurant staff, the lovely people at reception, the shuttle drivers...EVERYONE was just so nice and helpful. If ever I need to stay overnight for a long haul flight out of SFO again...this place will definitely get my business. 100% recommend.

"Great value, clean rooms, delicious breakfast."

5
08/04/2017

Clean rooms, courteous friendly staff, delicious breakfast. Easy checking in and out, and front desk was helpful with tips for sightseeing in San Francisco, even booking a tour for us. No frills hotel, but great value for the money!!! Thanks for a great stay!

"They have the park and fly thing down pat"

5
27/11/2016

Love this place! We fly out of SFO and leave our car with the folks at El Rancho. On our return, when we are totally jetlagged and loopy (11 flight from Johannesburg to London, 8 hour layover, 10 hour flight to SFO) it is HEAVEN to be picked up by the shuttle and delivered STRAIGHT to our room. Our car is waiting in the spot right outside our door. The shuttle driver hands you the keys to your car and the key to your room. No dealing with front desk, no having to think or talk. HEAVEN. Love this place. The breakfast is the best anywhere for a fast serve-yourself buffet. AND the breakfast starts at 4:30 so when the jetlag has you up early, the coffee and muffins and quiche thing are ready to go. They have everything so well organized and the whole operation is a well oiled machine. HIGHLY recommend.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad we made your return flight home less stressful. Thank you for staying with us and using our Park and Fly program.

"sleep and fly"

4
27/11/2016

Nice place to park and fly leave vehicle Then if your tired you can stay again at a lower rate Will stay again had nice continental breakfast in the morning and free shuttle would recommend it to anyone

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly program. Thank you for recommending our program to others.

"Thanksgiviing On The Peninsula"

5
26/11/2016

When we arrived we were booked into an upstairs room, my husband said that we had trouble with stairs and any chance of something down. The lady at the front desk immediately checked and upgraded us to a large room downstairs with no problem. El Rancho Inn employees have always been extremely helpful and courteous. We don't expect to stay anywhere else when we come to the area.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us and recognizing our great staff. We're glad you enjoyed your upgrade!

"Park & Fly"

5
21/11/2016

This was my first trip using your park & fly option. It was very helpful and the staff & drivers were quite friendly and efficient.. I would recommend it with the utmost vigor. I am planning another trip in February and will most deffinately be using your facility again.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We can't wait to host you again in February! Thanks for staying with us and utilizing our great Park and Fly program.

"Hey you San Franisco jetsetters."

5
20/11/2016

nwind Planning a trip out of San Francisco? If you know the area and its inherent traffic problems, you know that you must plan ahead to be at the airport on time. Why not take the tension out of your trip. Check in at El Rancho the afternoon before you fly away. Park your car in front of your room and head to the Terrace Cafe located on the hotel grounds. Go to the lounge to relax. Great place to unwind over a glass of fine wine and a burger or a plate of Calamari. If you are lucky, the multi-tasking, multi-talented Nani will will cater to your relaxing needs. Nani commands and controls the lounge. She makes you feel that you must come back even if you are not going on a fantastic trip to some exotic place. Oh, by the way, did I mention that El Rancho has a long term parking service including service from the hotel to the airport and from the airport to your car when you return.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We could not have said it better! We're glad you took advantage of our Park and Fly program and enjoyed our Terrace Cafe and especially our Veranda Bar and Nani's great service.

"OK hotel ruined by negligent housekeeping"

3
19/11/2016

Stayed the night before taking the flight out of SFO. I checked in very late, and found that the room was full of trash that were not removed. Trash cans were full, and there was a bag of takeout trash on the floor. The beds were made and the towels and the toiletry were all there so the room was prepared. But someone literally forgot to take out the trash. Good thing I only needed to sleep there. Needless to say I decided not to leave a tip.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback regarding the cleanliness of your guestroom. I will follow up with the Room Attendant that cleaned your room prior to your arrival. Please accept my apology.

"Good stay, noisy Caltrain"

4
19/11/2016

Stayed here for 10 days on a work trip recently... Overall, a great hotel, what you expect when booking a Best Western... My room was large and clean, with a comfy bed & both firm & soft pillows. Flat screen tv with decent variety of channels & good wifi. The staff was amazing, very friendly & professional. The onsite restaurant and bar is decent. Breakfast, lunch & dinner plus the bar has Mon-Fri happy hour. They have a small free breakfast, mostly danish, and a few fruit. They also have a shuttle that seems to run all day long to the airport. However, it is also very close to the Caltrain tracks! And, it does run at night.. To be specific, about 1:15am, 3:15am, 5:15am... You get my point. And, the Caltrain seems to live blasting its horns as loud as they can at these hours. Just a FYI

aschwass, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your positive feedback. We've continued to try our best to improve the soundproofing of our guestrooms. Our close proximity to BART/Caltrain is a great benefit but as you mentioned the trains run close to our property.

"Excellent Stay with Free Airport Shuttle"

5
16/11/2016

Very nice hotel within close proximity to San Francisco airport. Room was big and clean with all necessary amenities for us. Some restaurants and bars walkable distance away for the one night we stayed before our flight. Free airport shuttle is very convenient and even picked us up from outside of our room. Would recommend.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your recommendation. We are fortunate to be located in such a nice neighborhood.

"Best Park N' Fly for SFO"

5
15/11/2016

We have used the Best Western El Rancho Inn for our vacation Park N' Fly needs for over 25+ years ... and it is one of the best programs in the area for SFO. This is an older hotel, however, it has been very well maintained and managed so it is a pleasant stay. The airport shuttle runs 24 hours a day and 14 days parking is included in the price.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for recognizing our efforts to maintain and improve our Hotel. We are proud of our Park and Fly program and we are glad you have enjoyed the benefits over the past 25 years.

"Very convenient"

4
13/11/2016

Being able to leave my car at the hotel and be shuttled to and from the airport is a real plus. The staff that handles the automobile storage and airport shuttle do a great job. I would also like to commend our waiter, Edwin, at the restaurant. Very friendly and excellent service.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed the benefits of our Park and Fly program and our Terrace Cafe.

"what a breeze"

4
12/11/2016

we chose to stay here on our way to mexico, and leave our car here for a week..$200,- best deal in town..thats incl room and car service. The rooms are clean and beds super comfy. The restaurent had great service and yummi food. We arrived late and left early so didn't get to use the pool. Also, excelent shuttle service to and from airport!!

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for sharing your positive comments about our Park and Fly program. We're glad you enjoyed our Terrace Cafe.

"Great hotel when flying out of SFO"

5
12/11/2016

This is a great hotel when you are flying out of San Francisco. It is close to the airport, clean,quiet, and has a nice restaurant/lounge on site. They have early morning continental breakfast for those with early flights. They pick you up at your room and drop you at your car when they pick you up on your return. I have been staying here for over 30 years and have never had a bad experience.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your 39 years of loyalty. We appreciate your positive comments regarding our Park and Fly program. We're glad you enjoy our Terrace Cafe.

"Clean, pretty, comfortable, too much air freshener"

3
12/11/2016

Overall, I'm glad I chose the El Rancho Inn. It's clean and pretty (pink stucco buildings, palm trees, a fountain- so nice to wake up to in the morning!). It is a motel, which I didn't really know before I made the reservation, but I was on the second floor and I felt safe- there's a deadbolt that they suggest using, and even though I was traveling alone, I didn't have any issues. The 24-hour shuttle service was really convenient. I used it coming from the airport, and again the next morning so that I could catch the BART at the airport. The shuttle was punctual and took less than 20 minutes. The staff were friendly, especially the Thursday morning staff. I didn't expect that much warm friendliness at 7am, and it was a welcome surprise, especially to a stressed-out college student trying to figure out travel plans. It wasn't that quiet- you can hear the airplanes taking off, which was kind of cool, but the train was the noisiest. I thought it would be hard to fall asleep with all that noise, but I slept pretty well. Maybe I'm just a sound sleeper. My only major complaint is the air freshener. The room positively reeked of the smell, and unfortunately now my backpack and my clothes all have the same cloyingly sweet smell stuck to them. I'm glad the room was clean, but I'd prefer not to have to worry about my clothes smelling like motel for the next few weeks (hopefully the smell will come out in the wash!).

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback and positive comments. I will review with our Housekeeping staff the problem with the air freshener.

"Very average "

3
11/11/2016

An ok location for a stop near the SFO airport. Although room is out dated and there are spots on the wall facilities are clean. Airco is noisy and creates chilly wind even if the bed is on the other side of the room. Quick breakfast is indeed quick and ok. Still there must be better alternatives.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your feedback. Thank you for staying with us.

"Great upgrade"

5
10/11/2016

I stayed for a park and fly. The front desk staff was friendly and helpful. I am a member of the Best Western Rewards program. I was upgraded from a standard queen room to a 1 bedroom suite for free. The room was very clean, comfortable. I uses to stay here a long time ago until I found a park and fly hotel. It use to be less expensive about 6 years ago. That hotel has raised it's price over the years to be the same price as the El Rancho. I came back because the El Rancho is a much nice hotel.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Welcome back. Thanks for your review and positive comments about our Hotel and staff.

"Overnight to fly out"

4
07/11/2016

El Rancho Best Western is a great place to stay when you have to fly out early the next morning. They have a restaurant for dinner which is very convenient. They used to have free corkage in the Restaurant, but no longer.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed your stay and our Terrace Cafe.

"Had a good deal on Booking.com"

3
05/11/2016

Good deal made my stay OK. It is your average BW, but very large though. Situated right next to SF airport and a railway it is quite noisy - still I slept well. For some reason the trains have to sound their horns obsessively when passing (because of overpass) Get a room near the reception if you can.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your feedback. Thank you for staying with us.

"Good stay close to airport."

4
04/11/2016

Friendly staff at the reception. We were quite early there, before noon and they gave us our room that early. Really great. The room and the bath were super clean. The water pressure in the shower was only sufficient. The complimentary breakfast is the kind you often have in the states and was good. I would just preference to generate less garbage because everything was packed. Just one note: There is a lot of noise from the airport and the railways but it seems to cease in the night ... i had a good sleep during the night. And well, when you book close to the airport you have to expect to hear the airport.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us and providing us your feedback. We appreciate the mention of the great work our Housekeeping staff does every day.

"Great sleep but health code violation in cafe"

2
01/11/2016

This is our go-to place whenever we have an early morning flight out of SFO. We will continue to stay at the El Rancho for our future flights; however, we implore the management to train their early morning restaurant staff about health codes. We hope that yesterday's experience at the Terrace Cafe was an anomaly. The hotel offers a "Departure Snack" from 4:30 to 7:30 AM for guests who depart before the full breakfast service begins at 7:30 am. All the "snacks" (egg puffs, pastries, fruit), coffee/hot water, juices, and cereals, are arrayed on a single counter along with paper plates, plastic utensils, paper cups and napkins. Stacks of paper coffee cups were placed between the trays of snacks and the coffee urn. While reaching for a couple of paper coffee cups, my husband accidentally toppled a stack of paper cups on to the floor where people stand to fill their plates and beverages. I bent over to pick up the cups while my husband got two new cups to fill with coffee. After picking up the cups off the floor, I handed the stack over to the two young women behind the counter and was told to place them back on the counter! They refused to take them and they did not direct me to discard them in the garbage can. They repeated that I should leave them stacked on the counter. They made no attempt to remove and discard the cups while people continued to come into the cafe. I later found a garbage can, went to the counter to retrieve the cups that had fallen on the ground and placed them in the waste can. We reported this incident to the manager on duty when we checked out with the assurance she would report the incident to the General Manager. We know from previous stays that the El Rancho is a good place to stay; we hope the next time we stay there, the early morning cafe staff will be better informed about health and sanitation codes.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for letting us know about the mistake made by our morning breakfast staff. Those cups should have been discarded immediately. We have discussed the issue with our staff and that mistake will not happen in the future. Again, thank you for staying with us and letting us know about this issue.

"Would stay again"

5
31/10/2016

We picked this Best Western for its proximity to SFO. Used the free shuttle from International departures after dropping the rental car off in the evening and again in the morning to catch our International flight. Room was comfortable with 2 chairs and a table. Queen bed was comfortable. No USB charge ports in room but the TV had a USB port which worked. May seem pricey but no accommodation in SF is cheap.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us. We're glad you enjoyed your accommodations.

"Terrific for park and fly"

4
29/10/2016

We have stayed here 3 times where we spent the night with transportation to the airport and several nights of parking and the rooms are nice, transportation to and from the airport nice and efficient, a good restaurant, and amazingly have your car ready for you when transported back from the airport

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive review regarding our Park and Fly services. We're glad you enjoyed our Terrace Cafe.

"Best Western Plus El Rancho Inn should be called "Worst" Western."

1
29/10/2016

Best Western Plus El Rancho Inn, 1100 El Camino Real, Millbrae, CA 94030, is one of the worst places to stay in the world. I stayed at this Best Western from May 30, 2015 to June 01, 2015 preparing for a few very important appointments in the Bay Area. I called more than a few times from my room to the front desk to get some servicing, but no one followed up. So, I walked all the way to the front desk to seek some help. But, none of the staff was willing to help. When I asked for the real manager on duty, they continued to ignore me and just walked away. Today is October 29, 2016, and I still have not heard back from their management about my complaints of their worst motel staff. I have traveled to many coldest, darkest corners on earth to do some missionary – the parts of the world where they kill you only because you are a Christian, but I never received such cold, dark “motel” services there as I have at this Best Western. Their new name should be Worst Western. I could go on for a long time to specifically explain why I think this Best Western is one of the worst places to stay. But, I will just say . . . Worst Western. -- by Changyon Pak (“Steven” Pak); Born in Seoul, Korea; Raised and Educated in State of Iowa; Proud Resident of State of Missouri; Biggest Fan of the Chicago Bulls; World Traveler for Over 30 Years; Volunteer & Founder of “Lights of Hopes"

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're sorry we did not meet your expectations. We'll continue to do our best to make improvements in our services.

"Great stay great staff"

5
26/10/2016

Service at check in tonight was 5 star, very welcoming and professional in every way. Cannot say enough about the service at check in and wish I could remember the gentleman's name as he was phenomenal. Second check in person (woman) was so welcoming also. Room is immaculate, clean and feels fresh. Love the old tile in the bathroom and how the property made best use of the smallish space. Will definitely stay again and highly recommend for service and rooms.

aschwass, Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We have a great staff. Thanks for the acknowledgement.

"Good choice near SFO"

5
26/10/2016

Delightful to stay in a 60-year old hotel that has had this much TLC. Currently in its 4th generation of family ownership. Rooms are SPOTLESS and attractively furnished. Airport shuttle service works well. On-site restaurant is good. Yes, the bathrooms are small - but this is a great choice for something near SFO.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive comments about our great staff, Terrace Cafe, and our efforts to keep our Hotel looking great.

"Best Park&Fly at SFO"

5
25/10/2016

We live 3 hours away from SFO. This is the 3rd time we have done the Park&Fly for pleasure trips. The hotel is clean, very nicely furnished, helpful staff. I am especially impressed by the COLOR towels... This is the only place I have ever seen other than white towels and it says quality for me! Shuttle service to and from SFO is wonderful. Hotel access is easy.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us and providing your positive feedback. We look forward to hosting you on your fourth trip from SFO.

"Favorite for SFO trips"

5
24/10/2016

We have stayed at El Rancho many times over the last 25 years especially when we are traveling from San Francisco Airport. The facilities are very nice and all updated and the grounds are beautiful. The park/fly system is very efficient and the best of many we have used at various airports.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly system for so many years. We look forward to being your Park and Fly stop for another 25 years!

"Amazing , first class hotel in the San Francisco Bay Area"

5
23/10/2016

We had a family reunion Sunday October 9th. Some family members wanted to stay over to extend our visit. We chose the Best Western Plus El Rancho Inn, a Bay Area landmark. We were greeted by a very happy and welcoming front desk associate. Our room was amazing .. 2 full bedrooms! One with two queen size beds and huge plasma tv, second room down the hall, totally private with its own queen bed and tv. Full size kitchen complete with dishes, cutlery, coffee maker and out of this world coffee!! Our kids enjoyed the 9 feet cool, clean and fresh pool. After a great night's sleep the amazing beds, we thoroughly enjoyed our continental of fresh warm muffins, that awesome coffee, bagels, toast and juice for the kids. Kudos to Vicki Mitchell and the associates at the front desk and the kind welcoming staff at the continental breakfast who cleared tables and made every guest feel like family visiting. We will definitely plan a visit to this Bay Area landmark!

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed your spacious suite. Thank you for staying with us.

"Great stay and service"

5
22/10/2016

We use the Park and Fly and they really have their act together. Very professional. We love the food and staff in the restaurant and it is convenient to/from the airport. We come early and go to the movies 10 minutes down the road to make it a perfect fun day prior to our leaving the next morning.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed your stay and our Park and Fly program.

"Great airport hotel"

4
21/10/2016

I like the Spanish influence on the building design. The inn is a few miles from SFO, and the airport shuttle is reliable. At the airport we didn't have to wait long before the shuttle showed up. The inn is set up as several different buildings with the entrance to each room in an outdoor corridor. Parking is plentiful and free! I really liked the location of this airport hotel. It was about a mile walk to Millbrae BART station. Millbrae is a cheaper arrival/departure station than the SFO BART station, so you can save extra money with the public transportation. I also like that there are several stores and restaurants within easy walking distance. The room was clean and cozy. The bathroom could use some updating, but for a one night stay, it wasn't a big deal. There was a bit of a step into the bathroom and also one going into the shower. Someone with physical limitations would need to be cautious. Wifi was hit or miss (?more miss than hit). There is a gym too, but I didn't partake this time. The inn does offer a "departure snack" of breakfast items in the AM.I would stay here again as long as the price stayed reasonable.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive review. We're glad you enjoyed your stay and our location in our wonderful City of Millbrae.

"Back to the 50's"

4
20/10/2016

Stayed at this motel after landing at SFO. The place was very clean and had the original 50's pink tile bathrooms almost exactly like the house I grew up in only they were still shiny and spotless after all these years. The basic point of the place is they are near the airport and they have service down to a science to get you back and forth. Staff was very helpful. The free breakfast is actually called a departure snack and adequate and the snack lady was very attentive. Millbrae is a typical suburban area. Food, shops, and the train station are walkable from the motel. We actually changed our plans and stayed there again after a short trip to Northern Cal and went in to San francisco on the BART train.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed our "charm". Looking forward to hosting you on your next trip to our area.

"Safe, convenient and clean"

5
19/10/2016

This is our place to stay when in the San Francisco bay area. We come here two to four times a year for pleasure and always find this Inn very comfortable, clean and safe. Nice location, close to shops and restaurants.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We do have a great location. Thank you for staying with us so many times through out the year. We are looking forward to seeing you on your next trip!

"Stay, park n fly in SF"

4
19/10/2016

Great place to stay before flying out of SFO. They are very organized about the whole process of leaving your car there while on your trip. Rooms are clean and spacious. The bar/lounge appeared to be very short staffed and my food order wasn't right. The bartender tried her best to make up for the kitchens errors. I will stay here again for sure when flying out of SFO

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for staying with us and using our Park and Fly program. I will follow up with our restaurant staff to see what happened the night you visited our lounge. Sorry about the mix up on your food order.

"Great pre/post travel stop"

5
19/10/2016

Well maintained property with 24 hr. shuttle to/from SFO. Good staff and nice rooms. Restaurant on property serves tasty food and the bar provides selections when the restaurant is closed. We've been staying here for several years without a problem. They also have 14 days free car storage.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your continued use of our Park and Fly program. We'r glad you enjoyed our restaurant and bar.

"Convenient hotel near SFO"

3
18/10/2016

We stayed at this Best Western the night we arrived at SFO. It was convenient, though it was on a fairly busy strip. There were several hotels that were a little closer to the airport. The staff we met were very friendly. The breakfast was fine and free!

aschwass, Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for mentioning our great staff. We're glad you enjoyed your stay.

"Vacation feel when business trip"

5
17/10/2016

The environment makes me feel like stay at a resort in Mexico. Staff are friendly . Very convenient location. 8 mins drive to Airport. The best thing is the breakfast start at 4:30 am. Will go back again for sure

"Terraces"

5
15/10/2016

Excellent food, excellent service, classy ambience, great place to eat. Parking is easy. Enjoyed the Pork loins and steak. Located in Millbrae, Ca. I took my family here and everyone raved about this place

"Park and Fly from San Francisco"

5
14/10/2016

We use El Rancho when we travel. They have a great park and fly program and the shuttle takes only five minutes to get to SFO. You can stay on your return for a reduced rate. Great staff and they really know what they are doing...we've never missed a flight!

"Great Place to Stay and Leave Your Car"

5
13/10/2016

We were traveling for 3 weeks and left our car there. We did have to pay additional since we was for a longer stay. That was okay. When we arrived back to the USA they picked us up, arrived at hotel and driver ran in and got our keys to our room and car. Then drove us to our room where our car was also waiting. Unloaded our bags to our room. Now that it is great customer service. We then went to the restaurant for dinner and they were on overload. A flight had been cancelled and alot of the passengers were staying there for the night. It was unexpected so they handled the crowd the best they could. I think they did a very good job and the manager was right in there helping out. Once we were seated in the restaurant great service and food. I would definitely go back. Didn't try their continental breakfast in the morning. Rooms were roomy and beds comfortable. Recommend staying there especially if you are leaving your car.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for mentioning the benefits of our Park and Fly program. We're glad you enjoyed your meal at our Terrace Cafe.

"Our go-to hotel when flying out of SFO"

5
12/10/2016

We live approximately 85 miles from SF. Any time we fly out of SFO , we always spend the night prior to our flight at the El Rancho Inn. Early morning traffic into SF is a nightmare. We come the evening before to check in, have dinner and drinks on the grounds and wake up well rested prior to our flight. We are shuttled from our hotel room door to the airport. Our car is parked there until our return. When we return we call the hotel and we are shuttled back to to the hotel to pick up our car. It couldn't get any easier!

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for describing all the benefits of our Park and Fly program. I am glad we performed well and made your travels less stressful.

"Nice hotel - Angry & Unfriendly Staff"

2
12/10/2016

The hotel itself is nice, rooms, lounge landscaping etc.. The staff is another thing. There is a single lady at the front desk who is nice. The rest of the staff, including the bar/restaurant was unfriendly, intimidating and possibly racist against non-Hispanic people. The "free" breakfast, imagine this, an apple or a banana and choice of a couple different muffins and to make it worse they keep a person behind the breakfast area closely watching / staring at you while you make your choice. Very uncomfortable feeling.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
I am sorry about the problems you experienced during your stay. I will review your feedback with our staff. Our goal is to provide friendly and hospitable service to all our guests.

"A great clean Best Western Hotel"

5
11/10/2016

We have stayed here twie. a short trip to the airport. Clean and frinedly place to stay. Great shuttle service. Cafe was just ok. Will stay again. Easy check in and out. Very safe and well lit at night. Used the park and fly service

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your review. We look forward to seeing you for a third time in the near future.

"The absolute best place to stay near SF Airport!"

5
10/10/2016

The Best Western El Rancho in Milbrae is the best place to stay in the general area of the S.F. Airport. I have stayed with them for many years and am never disappointed. I always feel save and welcomed. Rooms are clean and well appointed, conveniently located near a great restaurant and bar, pool, and garden area. They are geared to serve customers with 24 hour service, such as shuttles to and from the SF Airport.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you so much for your positive comments. We look forward to serving you for many years to come.

"Convenient, motel-style property"

3
09/10/2016

Stayed here October 5, 2016. Rooms were clean and convenient to SFO airport. Room #126 was on ground floor, with king bed. Could not find elevator to 2nd floor room (#234), so had to carry suitcases up the stairs. Had a very good dinner (with excellent Russian River Valley pinot noir) at the hotel's Terrace Café/Restaurant. Early-morning shuttle to airport worked well. Only negative was trying to catch the shuttle at the airport, for transfer to the hotel. Told to use “'courtesy phone” at airport. This proved impossible. First problem was that the courtesy phones for hotel shuttles are located outside the terminal, where vehicles are zipping along the road, making it difficult to hear on the telephone. Second problem was what little I could hear on the telephone, i.e., a repeated recording “Thank you for calling Best Western El Rancho. Please stay on the line for the next reservationist”, over and over and over again. Eventually got lucky and saw the hotel shuttle drive by. I frantically waved, and driver Jose was kind enough to circle around and pick us up. If not for his help, who knows how long we would have stood there on the useless courtesy phone. Trying to phone the hotel directly also proved useless.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your feedback. We will check the operation of the courtesy telephones. We're glad you enjoyed our Terrace Cafe.

"llee228"

5
09/10/2016

A very convenient park and fly hotel. Their shuttle runs every 15 minutes to the airport, which is approximately 10 minutes or less away depending on traffic. It's easy to reserve a room online/over the phone. Registration upon arrival is easy and quick too. Your hotel stay includes leaving your car for a maximum of 14 days and approximately $7 per day thereafter. Upon your return just call the hotel and a shuttle will be there in approximately 15 minutes. There is a no obligation departure breakfast as well. They have been doing this a very long time and you can enjoy your trip knowing your car is safe.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive comments. We look forward to seeing you on your next trip departing from SFO.

"Fly and Drive Fabulous!"

5
08/10/2016

I was taking my daughter and son-in-law to Hawaii. I live in Northern California and they live in Wisconsin and we were flying out of SFO so we needed a night before and after our Hawaii vacation and I needed a place for my car. The Best Western Plus El Rancho Inn was the perfect choice! The rooms were clean and comfortable - the pre-flight breakfast bar was just right but the real treat was when we returned - on their great shuttle - to find my car parked outside our rooms!!! I will definitely stay there again!

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed the benefits of our Park and Fly program.

"great value"

4
07/10/2016

We use this hotel for park and fly purposes, they offer excellent value and service. The airport shuttle service is excellent as is the process used for parking of my vehicle. The provided breakfast was very good. The location in relation to SFO is perfect, only a few minute shuttle ride to the airport. The return process is excellent. Return booking at the hotel is perfect and a great value.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We are glad you feel you are receiving a good value for our Park and Fly service. Thank you for your compliments of our airport shuttle service.

"Very bad, never again"

1
06/10/2016

1) The less efficient airport shuttle ever seen (by me): after arrival at the airport, you are supposed to call the shuttle from the phone in front of the terminal, where all hotel shuttles stop. Each hotel has its number. If you dial any number, someone answers. If you dial 02 (the number for El Rancho), no answer, always busy. So you start waiting ... and you can wait a looong tima as their shuttle never pass by.During about 30 minutes, I saw 2 or 3 times the other hotel shuttles but never El Rancho's. I eventually decided to take a taxi, and I reached the hotel in 5 minutes. 2) The hotel itself: it's a motel with very basic rooms, very noisy as the doors are old and let each and every noise reach you. 3) Decent breakfast but only starting at 7:30! For a airport hotel it's a nonsense! Before that time you have poor industrial stuff at your disosal free of charge but really not what you can call a breakfast. 4) Very poor service. The staff must be underpaid and they don't care about you. 5) All this for an indecent price of 395 usd/night. Avoid this one, for the same price you definitely can have much better, and same distance to the airport!

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We apologize for the problems you experienced during your stay. We will contact the airport to determine why the courtesy shuttle phone continued to ring busy.

"20 mins from SF airport"

4
05/10/2016

We stayed two nights here one when we arrived and the other flying back to the UK.When you arrive at San Fran airport follow the signs to hotel shuttle bus.There is a free phone with the hotel listed the shuttle arrives within 10 mins no charge but you need to give the driver €1 per bag. The first night was very noisy in front of the rubbish compound.The second night we asked for a room at the back,much better room.You will also have to request if you want smoke and dog free room. The restaurant was very good eat both nights and also paid for breakfast, there is a free breakfast but we preferred something better. Bar very nice, we would recommend this for a one night airport stay. Within walking distance to a shopping mall.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us and providing your feedback. We're glad you enjoyed our Terrace Café and stayed in a more desirable room on your second night.

"Awesome Park & Fly!"

4
04/10/2016

We stayed here because we had an early flight out of SFO and we could leave our car with them while we were gone. Our room was HUGE! It was really two rooms, plus a bathroom. We were picked up very early, right outside our room and shuttled to the airport. When we returned we called the hotel and the shuttle was there within 10 minutes and took us directly to our car! Great service, and so easy! We will definitely stay here again when we need a Park & Fly hotel!!!!

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive comments and feedback regarding our Park and Fly program. We look forward to hosting you on your next trip from SFO.

"Vacation get-away hotel before fly away"

4
03/10/2016

Whenever we fly overseas, we always stay at this Best Western, partly because of its location ([proximity to SFO), its price/value but also because of their long term parking policy. If you stay one night, yoou get 2 weeks free parking.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for utilizing our Park and Fly program. We look forward to hosting you on your next trip from SFO.

"A Family Tradition"

5
03/10/2016

My late parents introduced me to El Rancho decades ago when they used it as a transit point in their world travels. I've never been given any reason to change where I stay during my own travels. It's a delightful experience in terms of the charm, attractiveness, and superior maintenance of the facility as well as the graciousness of staff.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad to be part of your tradition. Thank you for your compliments of our Maintenance staff and our Guest Service staff.

"Good location, thin walls... sup with the water yo?"

3
02/10/2016

I just stayed here over the last few nights on a quick trip down for a friend's wedding. Overall, I was impressed. I think the location is actually pretty great, only 45 min from downtown SF (traffic depending), super close to the airport, easy walking distance to a Safeway and trader Joe's, and a quick drive down to the burlingame shopping area. The proximity to things is great if you're renting a car, not the best for uber (estimated 50 bucks to downtown). The downside... I heard literally every bodily function of the people in the room next to me... I could tell you when they ate last depending on the rate of digestive enzymes being released. I have the timing of the cal train ingrained in me. And the water... seriously what's up with the water... bathroom faucet had no pressure... toilet was still slowly spurting itself full 5 minutes after flushing, and trying to shower was akin to playing to trying to find the balance point between fire and ice... The hot water on hot was crazily scalding, and when trying to add some cold in, it would fluctuate between hot and cold... making the act of washing shampoo off a little more like playing the hokey pokey than showering. Overall, I still recommend it, but the water issues were a bit troubling.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your detailed feedback. Thank you for your recommendation. We will look into the water issues you raised and work to resolve them. Sorry about the problems you experienced while staying with us.

"Great location and very safe"

5
30/09/2016

Great staff coming and going. Very helpful in getting around to and from the airport. Clean and very safe. There bus to the airport are offered often. They offer breakfast early for those flights leaving before sunrise.

aschwass, Public Relations Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive comments regarding our great staff and services.

"Great Park and Fly"

5
28/09/2016

Great deal for travelers to/from Europe or the Far East. Stay one night at the hotel on either end of the trip and you park your car for 14 days free of charge. They are located about 5 minutes from SFO. They take you to the airport and pick you up. We've used this service several times with total satisfaction. The hotel is not the most modern, but the place is spotless and everything works. The staff is very friendly and efficient.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your kind words regarding our service, housekeeping, and engineering staffs. Thanks for your staying with us when flying out of SFO.

"Perfect spot when flying"

4
28/09/2016

We usually stay here when flying from SFO. The rates are very good and convenience make it the best choice for us. They give you a phone number to call when you arrive back at the airport and they send a shuttle to pick you up. Usually a short wait. Our only complaint is that the included breakfast is just juice and prepackaged muffins. They also have a nice restaurant but it of course is extra.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly program.

"Great place to stay when the airport screws you"

4
27/09/2016

We were on the first day of our honeymoon and after 19 hours in airports and multiple reroutes and 2 time zone jumps we had a 12 hour layover - we picked this hotel since it had a free shuttle and it was a good price They don't lie they really are 5 min from the airport - we were able to call them and they sent a shuttle that arrived 3 minutes later (even though it was 9pm) Orlando and Merlo at the front desk were amazing - we arrived at 9 at night and they directed us to where we could get a bite to eat and when they found out it was our honeymoon upgraded us to a King Bed - their service made a day that was super long and frustrating much better The room was clean, bright and the bed was super comfortable - the continental breakfast that was included started at 4:30 am and they even had muffins and pastries wrapped so that if you were rushing back to the airport you could bring them with you

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Sorry to hear about your travel challenges! We're glad we provided a bright spot for your trip. Congradulations.

"Your airport sleep over"

4
27/09/2016

This hotel is very well done. Rooms are good. Breakfast bar is lacking. Shuttle to/from the hotel is good. You can walk in 5-10 minutes to Trader Joes across the street. In general the location is good and you don't get much airport noise. But, as many hotels in the SF area, you will be paying a premium to stay near the airport. For us, the price was better than dealing with a red-eye back to the east coast.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us. We're glad you enjoyed our location in Millbrae.

"Great stop for airport"

3
27/09/2016

We stayed here because we had an early am flight. Based on the size of SFO, my son suggested that we return the rental car the night before. This hotel does airport pick up and drop offs. It was the perfect solution for our situation. Kudos to the drivers who do an excellent job. Our room was on the 2nd floor at the back of this huge hotel. There was an elevator so we didn't have to deal with suitcases and stairs. The room was small and average-nothing outstanding but since it was just for a night, it served the purpose. The bed was comfortable and it was quiet. Although I did hear a train in the early evening, it didn't impede our sleep. They have a "breakfast snack" starting at 4:30AM which was a huge help. And it was more than a snack...more of a continental breakfast. It was plenty to keep us from being hungry and making our 6am airport pickup. I would definitely stay here again for the airport convenience. We didn't use the pool or restaurant but they are on the grounds.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your compliments. We appreciate your positive feedback about our great shuttle drivers. We look forward to seeing you again on your next trip from SFO.

"Pre SFO flight "

3
26/09/2016

Reception did not specify about breakfast, had to ask about shuttle. Booked and paid for double queen, but given single queen and was farthest possible from check in. So didn't go back to complain. Very tight room next to BART and rail line, sounding their horns as they came through. I was afraid to use ear plugs thinking I would not hear alarm. Bed comfortable but unable to sleep. Very clean.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback. Please accept our apology for not providing the room type you requested.

"Great place for park/fly at SFO airport"

4
26/09/2016

This hotel has been doing the Park/Fly service for many years and does it very well. Since we live 70 hours from the airport, we always stay the night before if we have a morning flight to ensure we don't miss the flight due to traffic issues. Staying here is a great value because it included the room and the parking. In addition, the 24-hour shuttle to/from the airport makes our trip just so much more enjoyable and stress-free.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly program. We're glad we are able to make your travel less stressful.

"You will want to stay for an early flight"

5
25/09/2016

I love the fact that they come to my room to pick me up when it is time to go to the airport. We can leave our car at the hotel until we get back. It is very convenient. We stay here every time we need to fly out of the San Francisco airport before 11:00 a.m. It is a nice start to a trip, and we have stayed here once when we returned from an international trip. The van goes to the airport regularly.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad we make your travels less stressful. Thank you for staying with us.

"Park and Fly"

5
25/09/2016

Always use this hotel for their Park and Fly services; excellent, very organized. Rooms are clean and well appointed. I never consider any other hotel. The rate is reasonable particularly with the AAA discount. Make your reservation early as they are often full.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your business. Thank you for using our Car Storage program. Thank you for the compliments regarding our room cleanliness - we have the best Housekeeping staff anywhere!

"Great Stay"

5
24/09/2016

This Best Western property is very clean and comfortable. The room was quiet and comfortable. The property has a nice lounge and restaurant. The complimentary ride to the airport and the ease of car storage made my trip out of the country very easy with peace of mind. The return home was made hassle free with the complimentary shuttle service to pick up my car.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly program. We're glad you enjoyed our Terrace Café.

"Great"

5
24/09/2016

Risk: Good review = Price Increase!!! Hahahaha. When traveling out of SFO, we wouldn't stay anywhere else. Eat at the restaurant. Use the well oiled system of parking for 14 days while you are on your flight, and come home at any hour of the day or night to a clean, yet modest room. Excellent bed with pristine attention to details (well, the coffee and coffee pots in-room suck...but what you you want? Go out for a cup. Or drink tea). We always stay here when we travel...My wife has been going to the place since she was six,for sixty-three years ...Ooops! She might read this.

"Best Wetern"

5
22/09/2016

Very Good. The Hotel provided the necessary items to meet our needs in both northern and southern California. In northern California and in southern California. In northern California the hotel provided lodging and car storage and airport pick-up.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your positive feedback and are glad you enjoyed the benefits of our Park and Fly program.

"Pre/Post Flight Hotel"

4
22/09/2016

I have stayed here pre and post air flight trips and find it to be comfortable and efficient. It has also been a god send when flights have been delayed or late, etc. I have used this hotel with family and friends and it has worked out beautifully especially when you come in late and need to rest before driving home!

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for utilizing our Park and Fly program. We look forward to hosting you on your next trip from SFO.

"LOVE the El Rancho"

5
21/09/2016

I have stayed at El Rancho many, many times. Roy, at check in, was great. He was fast, friendly and helpful. He upgraded my sister and I to a larger room with 2 beds (I'm a Best Western VIP and really felt like one this time!!). The beds were incredibly comfortable as were the pillows. A glass of wine and an appetizer or two in the bar was enjoyable. This is so convenient for the park ‘n fly, shuttle picks you up at your door, stops at one or 2 other hotels to pick up guests (on this day for us it was only El Rancho guests) and it's a quick ride across the freeway to the airport. Plan to arrive at SFO 60 – 90 minutes prior to departure and you should be fine unless it's a holiday or 8 am Monday morning. Ravi, the shuttle driver, picked us up from the airport on our return. He is a good man, friendly and fun. He was very helpful to a couple who did not speak much English. He is very kind. It is the employees that make the El Rancho special and he is one of them. We always have a wonderful experience at El Rancho and my husband and I consider it our favorite place to stay when we fly in & out of SFO. We live in Eureka and drive almost 5 hrs to stay there. My husband's parents stayed there back in the 50's so it's a family tradition. Thanks to all who make it a place to feel safe and comfy.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for continuing your family tradition of staying with us when you fly out of SFO. Also, thanks for the kind words for Ravi and Roy - two of our many wonderful employees. See you on your next trip.

"El Rancho Inn rating."

5
21/09/2016

My general experience (over the years) has been excellent. On the date in question, the water temperature of the shower was extremely difficult to adjust - either ice cold or scalding. Local management did say that the problem was being addressed.

"travel convenience"

4
21/09/2016

This hotel offers convenient airport shuttles and parking for up to 30 days with stay. The staff is pleasant and helpful. Shuttles to and from the airport take a little time, but are overall convenient.

aschwass, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you were able to take advantage of our shuttle service and our Park and Fly program.

"Good Review"

5
21/09/2016

Bathrooms are very small. Loved all the pillows you provided. Breakfast was very nice and provided you with fast service and a nice lounging area. Check in was easy. Rooms very clean and bedding soft and comfortable.

"Great hotel! "

5
20/09/2016

Great hotel for the family. We reserved the suite and it was perfect for our family of 4. Very clean room. Excellent "departure snack". Staff was very helpful and polite. Terrace cafe had yummy food. Highly recommend and if we return to Millbrae - we will definitely stay here again! Thanks for a great visit!

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your recommendation. We're pleased you enjoyed our morning departure snack and our Terrace Café.

"Great for park-sleep-fly"

5
20/09/2016

Wow were we happy when we arrived after a 10+ hour stay to see our great room--upgraded by Vickie because we are Best Western club members and coming from a long flight. Really nice room with excellent ammenities. Fornutately we were inn the 200 building and the train noise was not horrible. Airport shuttle was great both to ands from SFO. Thanks, Junior!!

"Great Place"

5
17/09/2016

When we fly out of SFO we use this place as a stay/park/fly. That way we don't have to fight traffic early in the AM. The rooms are a tad small but clean. Ate at the Terrace Cafe last night and had some of the best clan chowder I have had in ages!

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Glad you enjoyed the benefits of our Park and Fly program and the great food in our Terrace Café.

"ANNOYING TRAIN "

2
16/09/2016

I can't believe more people don't mention the train noise!!! Room 553 and if they did soundproofing like they said, they need to do a lot more. The train sounds its horn in the middle of the night. We were unsuspecting and now are trapped tonight in this room. Plus, we are on the second floor with no elevator and we are senior citizens. They knew that since we had a AARP rate and lugging those bags up the steps. We mentioned how heavy that would be to lug bags up the steps, but no one offered to help. Won't stay here again.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We apologize for the noise issues from the trains. We have and continue to make improvements to our soundproofing. Our new elevator, located in adjacent to the building you stayed in, should be open by the end of September.

"Perfect for park and fly"

5
15/09/2016

This hotel has had the park and fly business for years and years and we keep coming back 20+ years now. The staff is always helpful, friendly and caring. The rooms are updated and very comfortable. The restaurant is great and they have a full bar. The breakfast room opens at 4:30 am and has an ample selection.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Hope to continue to serve you over the next 20 years! Glad you enjoyed our Terrace Café.

"Good Value for park and fly"

4
15/09/2016

Used to sleep over after trip from overseas. Good value for park and fly. Clean hotel, a little old and sometimes smells too much of chlorine. Very helpful staff (check in and drivers). Excellent convenient shuttle service to SFO.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We are glad you enjoyed our Park and Fly program. Thank you for your compliments regarding our Front Desk and Shuttle staffs.

"Stay for flight"

5
14/09/2016

Stayed mid Sept. For a 12 day trip. Left car with free offsite parking. They take your car to offsite and bring it back for you. Shuttle service to and from airport. Room was very clean and bed was comfy. They have early bird breakfast for early flights, starts at 04:30 Staff pleasant, no complaints.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for sharing your feedback. We're glad you enjoyed the benefits of our Park and Fly program.

"Great place to stay"

5
12/09/2016

El Rancho Inn is wonderful for 1 night or 1 week. We stayed and fly special. They took care of our car, pick us up.at our hotel room door and shuttled us to SFO drop us at our terminal. It was the best. The Inn was fantastic, great old charming Inn since the 50's well kept. The restaurant Terrace Cafe was fabulous see review. After our return flight we caught the Inn shuttle, (every 1/2hr, 24/7) back to the Inn and the driver dropped us at our new room with our car parked in front of the room with keys to both room and car. The room was beautiful clean comfortable. WFI good TV was OK. We will stay in Milbre at the BestWestern El Rancho Inn again and again especially when we fly out of SFO.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for utilizing our Park and Fly program. We look forward to hosting you on all your future trips from SFO. We're glad you enjoyed our Terrace Café.

"Nice location & Stress free airport shuttle"

5
11/09/2016

We chose this place for an alternative to driving in for an early flight because they also have 2 weeks of parking included with your stay. Some great things about El Rancho is that they are within walking distance to Safeway, Walgreens, Trader Joe's and lots of good, reasonable restaurants in case you forgot something. Also the free breakfast has some nice choices ( oatmeal, boiled eggs, fruit, bagels, muffins) and not just packaged stuff AND it starts at 4:30am for those early flights. The shuttle will also pick you up near the ELEVATORS in each section instead of making you haul all your gear to the lobby. We've got this place marked for any future travels from SFO.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your review. We're glad you enjoyed our Park and Fly package and our great location in Millbrae.

"A Great Place to Hang your hat!"

5
07/09/2016

Service was great and the stay was enjoyable. Restaurant foos and service was also good and the bar makes a killer martini. Access to SFO is wonderful and easy with a shuttle that runs every half hour. A great place to stay for business or pleasure. I highly recommend this property.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your recommendation. We're happy you enjoyed our Terrace Café and our great Martini's!

"1 hour by train from San Francisco."

4
05/09/2016

If you are not allergic to public transport, this is a good base for visiting San Francisco. The train station is 20 minutes walk and you can leave your car safely at the hotel. The hotel grounds are spacious and flowered with a small swimming pool and a terrace. The bedroom was small and ageing but clean and comfortable. Breakfast was included.The staff was friendly and helpful. (Price paid: 2 nights $325)

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Glad you we're able to enjoy your stay and utilize our great location and connection to San Francisco.

"Great stay"

5
05/09/2016

Awesome hotel. Fantastic location and the staff were terrific. Hotel is spotless, couldn't recommend highly enough! Breakfast is great and the free shuttle service to and from the airport is great. Easy trip into the city the BART, Great stay! Thanks

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for your great feedback. We have a great staff. Thank you for the compliments.

"Very good park & shuttle experience w/SFO"

4
05/09/2016

The stay/park/&shuttle experience went very smoothly. I would highly recommend this hotel for that. They provided us with paperwork describing full details of the process & this was very helpful. A # was assigned to our car. When we returned from our trip, our car was waiting for us &, because we decided to stay the night on return before going home, the room was ready for us as well. We stayed overnight on return because our flight from Paris was over 11 hrs. & we didn't want to drive 3 hrs. home afterwards.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly program. I am glad the program was helpful and made your travels a bit easier.

"removes the stress of airport parking!"

5
02/09/2016

the only way to go when flying out of SF International. whether you need room at the beginning or end of your trip... You may leave your vehicle in the El Rancho Inn's spacious lot. Staff loads your bags and shuttles you to the terminal. Upon your return to SFO you call & they pick you up and deposit you at the door of your room (where your vehicle has been moved) Outstanding service - The staff are friendly, professional and relaxed.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback. We are glad you enjoyed the benefits of our Park and Fly program.

"Great hotel, not so great staff/service"

3
02/09/2016

Complimentary breakfast is called "good bye snack" (or similar) and consists only of fruits, bagels, coffee, undefinable orange-juice and packed muffins and brioches. If you want to get a "real breakfast", or at least one that you would expect in any other hotel as complimentary-level, you have to sit in another area of the "café" and pay for it. Staff was not unfriendly, but definitely not friendly and heartly as one would minimally expect.

"Perfect location for airport stay"

4
01/09/2016

We flew in from the UK and were returning to the airport the following morning to pick up a car. In our bleary, jet lagged state El Rancho offered everything we wanted. We rang for the shuttle to pick us up from the airport and in a short time we were in our room. We had a drink in the sunshine on the terrace followed by a light dinner in The Terrace Restaurant - the staff there were very nice. In the morning we had the free breakfast which served our needs well and got a shuttle back to the airport. It also seemed like a good park and fly option although we did not need that service. We didn't use the pool as it wasn't in the sunshine when we arrived but if you were having a longer stay it was a nice facility. Would recommend this hotel.

"Do it Again and Again!"

4
31/08/2016

Perfect Trip, my hubby 1st time in San francisco and we'll go back soon! NIce and convenient hotel, VERY clean with a nice convenient breakfast. It;s worth your money to try it, at least once! Very nice , clean, airy, nice area! Check it out!

"hello everyone"

5
30/08/2016

it a great place to stay over night you can leave car there for about 14 days they watched and great services i got when i was there you can aslo go to dinner and they have free breasketfast in the moring. i love it when i stay here good care of my car

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your compliments of our Park and Fly program. We're glad you enjoyed our Terrace Café.

"Best Value Motel For Travellers"

5
30/08/2016

WE have stayed stayed at El Rancho for many of our trips while leaving from SFO. The rooms are very comfortable with a sufficient light breakfast provided, parking included in the price for two weeks. It is an excellent value.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for utilizing our Park and Fly program. We're glad you enjoy the benefits of our program.

"Great Stay"

5
29/08/2016

We needed a hotel close to the San Francisco airport and my brother-in-law highly recommended El Rancho, We liked how close it was to the airport. We ate our supper at the restaurant and everything was delicious. Our room was clean and the bathroom was immaculate and had plenty of toiletries. We had the express breakfast in the morning which offered plenty of choices. We had the muffins which tasted homemade and the coffee was perfect. Thanks El Rancho! We will stay at your Inn the next time we visit the San Francisco area.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Looking forward to seeing you again. Glad you enjoyed our Terrace Café.

"Read this if you want the truth"

3
28/08/2016

After reading a number of reviews and emailing both best Western and the El Rancho we decided this would be a good base for exploring San Francisco. It seemed to me that several reviews and even the hotel website had conflicting i nformation. Here are 3 things you should know. 1. There is a breakfast rate, You will pay about $11 daily per person for a sit-down, cooked to order breakfast. It was probably a luxury, but it was worth it to us. 2. The free Airport shuttle ONLY goes to the airport, supposedly, On our way to the airport to leave we stopped at the transit center to drop off people. I emailed BW and the hotel and was told that is not allowed. Hmmm. You can take the free shuttle to the airport and catch BART there, or you can spend $10-12 one way for a cab to the transit center. Be aware that the front desk does not have BART schedules. 3. Don't be fooled by the lovely panoramic shot of the pool. Look at my photo below.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback. Our shuttle service provides transportation to and from each SFO terminal. Our drivers should not be stopping at the BART station in Millbrae.

"At last we found the perfect SFO Hotel!"

5
27/08/2016

Great place close to SFO, with very nice staff and relatively inexpensive. We've stayed in numerous hotels near SFO and this was by far our best experience! The park and fly was the best we've had, with our car ready outside our door in the morning!

aschwass, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed the benefits of our Park and Fly program.

"Best place to be near San Francisco Airport"

5
27/08/2016

We have stayed at the Rancho Best Western in Millbrae, CA for more than ten years. They are very professional and helpful there. The breakfast is fine. The restaurant is fine. It is close to other restaurants and stores. The rooms are great and the shuttle service is the best.

"SFO overnight stay/parking option"

4
23/08/2016

This hotel was very convenient and clean. We had not been there in many years and were impressed by how well maintained it was, inside and out. Friends reminded us to give it a try and we were very satisfied. It was great to have overnight parking, airport shuttle and early morning breakfast provided. It made our trip to the airport stress free.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad we reduced the stress of traveling from SFO. Thanks for providing your positive feedback about our great staff.

"El Rancho Inn"

4
22/08/2016

Nicely kept/renovated old property. Good restaurant/lounge on site and good service from staff. A little disappointed that there was no HD TV service available in room (which I expected at this price point). All in all, the room was clean, quiet and comfortable. A good experience, would stay again.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for complimenting our great staff. We're glad you enjoyed our Terrace Café.

"The most comfortable bed I have slept on"

4
21/08/2016

I attended a Spiritual Retreat with several alumnae from my school. We were a group of at least 45 attendees and must have reserved more than a dozen room. The rooms had 2 queen beds each and could accommodate 4 persons. The beds and pillows were so comfortable that I was so rested the following day. Unfortunately the tub and toilet were crammed inside a small bathroom. The sink was situated outside the bathroom. There was free coffee and tea and coffee maker on the sink. There was a vending machine, ice maker and washer and dryer at the end of the hall. This is such a great convenience! We had a set dinner at Terrace Restaurant and the salmon I ordered was superb. The clam chowder I had was very good, too. The is free daily breakfast and departure snack. It was a generous array of assorted pastries, cereals, bread, fruits and coffee. I could not help notice the young lady behind the counter at the coffee shop who did not smile and had a perpetual frown on her face. On the 3 days I had breakfast, I never saw her smile. I was so hesitant to have her heat my pastry or milk. For someone who faces the guests, she should appear more cordial and helpful. Imagine seeing a frown first thing in the morning and before you depart. Last but not least, the free shuttle service to and from the SFO Airport was awesome.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed our great beds. I will follow up with our morning breakfast crew and reinforce the benefits of a nice smile and hello.

"All you need in a room"

4
19/08/2016

The staff was very accommodating and friendly. Rooms are very clean and the motel is centrally located making it easy to get to different places. The departure snack is enough to be a breakfast which saves you from having to dine out,

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for complimenting our great service staff and housekeeping staff.

"Great Service"

5
18/08/2016

Stayed at this hotel before flying to TX. Great food and easy shuttle to SFO and pick up on return. The cost to leave our car was the best price. We don't fly very often so staying at the hotel made it a lot simpler.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Glad you felt value for our services. Our Park and Fly program makes getting to the airport the morning of your trip a lot less stressful.

"Still good as ever"

5
16/08/2016

I have never been disappointed by my stays at the El Rancho Inn & Suites in Millbrae every time I visit San Francisco. Highly recommended due to the close proximity of many amenities (i.e. BART/public transportation, St. Dunstan Catholic Church, various eateries/restaurants, the shopping center which also includes a Safeway). I definitely plan to come back here in the near future.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We are glad you have enjoyed your stays with us. We are fortunate to be located in such a great neighborhood with such close proximity to BART and SFO.

"Beauty and Comfort Combined"

5
15/08/2016

We needed a place close to the airport and value for the money. We enjoyed our one night stay, the room was very comfortable, wi-fi easy to use and breakfast was great for a type-2 diabetic. Will definitely stay here again and recommend it to all our friends.

"Immaculate furnishings"

5
15/08/2016

The room was spacious, nicely decorated, and comfortable. The bed and other amenities were excellent. The shower was warm and refreshing. The free shuttle was on time. The free breakfast was good except that it has no non-fat milk. The fact that breakfast was available early was good because we had an early flight from San Francisco. This hotel is ideal for people who want to spend a night near the airport and catch an early flight.

"Very convenient and friendly"

5
14/08/2016

We were stopping over after flying from the UK with a flight to Maui the next day. It's just a short journey from the airport. The rooms are clean and with good facilities. Beds are large and comfortable. We ate in the restaurant on site and whilst nothing special it was perfectly adequate after a long flight. We had to be up early in the morning for our flight. They serve a breakfast snack from 0430 which was very convenient. Far from a breakfast snack this was perfectly acceptable as a normal breakfast by my standards! Check out was an easy process and the staff were all friendly / helpful. Free shuttle back to the airport that you have to book a time for when checking in. All in all ideal for short stop overs.

"Ideal location close to airport"

5
13/08/2016

We stayed here for one night prior to flying from San Francisco Airport. Everything was perfect for our stay. The staff were very helpful regarding directions to the SFO Car rental drop off and how to access the airport from there. They offer a shuttle bus to the airport bus as we had a car to drop off and an early flight it was better for us to drop car off and take the shuttle from the car rental centre. A pre breakfast snack is available if leaving early and other breakfast served later. As we were leaving at 4.30am we didn't bother and grabbed food at the airport. We ate an evening meal in the bar area (the restaurant was full) and the service and meal were great - average price. Hotel was clean and tidy so no complaints.

"Ohio traveler"

5
12/08/2016

Staff friendly, nice clean rooms, would highly recommend. They are adding a badly needed elevator. My son had to walk with crutches to the second floor. Very difficult for him. Departing snack was mostly prepackaged muffins, etc not that good. I had bagel, banana and apple. Restaurant on premise.

"Great Airport Option"

4
12/08/2016

Best option for SFO . Nice rooms - recently upgraded. Well run - best airport shuttle operation we have seen. Lots of great food options within easy walking distance ( I include the ElRanchos Terrace Cafe here). All in all a great stay.

"Above & Beyond"

5
11/08/2016

We have stayed here in the past when we flew out of SFO to Singapore, leaving our car for a week each time. Car was never damaged, even when moved to the back-lot. This time, returning from Singapore, tired & jet-lagged, we were picked up promptly at SFO within minutes of calling them outside the terminal. At check-in, I requested a room in the 200 or 300 block (facing the inner courtyard). We had stayed in the 700 block last week & were startled by the frequent trains' whistles "next door" Vicki upgraded us to a Junior Suite (Room 257) on the second floor. She also signed us up for the $50 (rebate?) gift card that was a current Special Offer I didn't know about! The furnishings were newer; huge comfy bed (though the 4 pillows were too big & firm for me), refrigerator, coffeemaker. On entry, there was a living room and bathroom, with the bedroom further in. We could still hear the occasional train whistle but not as bad. Being a corner room, we didn't hear any neighbors or downstairs traffic although the carpeted floor was a bit squeaky so we may have irritated the room downstairs Free wifi had a fairly strong & consistent signal in the room & restaurant The pool was adequate - not for swimming laps but nicely "heated" in the sunshine. The hot tub was too hot & strongly chlorinated for me. I was also a little irritated at the one smoking guest wafting smoke around the pool area ... We ate dinner at the Terrace Restaurant - prices were okay and the salads were very generous. I watched Lupe the server, do a masterful job with 10 tables of diners at various stages of ordering, eating, checking out, etc. - always with a warm smile & a little humor, very professional! The free "departure breakfast" was more than adequate but seating was limited. Some guests preferred to order at the restaurant but we were quite happy with muffins, toast, bananas, coffee, juice, etc. We checked out mid-morning after the usual rush-hour traffic was past & got onto the freeways easily. A good location for an older, but well-maintained hotel

"Excellent"

5
09/08/2016

Workers very friendly and attentive. They help us with places to visit, options of shuttle, food, winery, and how long you need to stay in any place. They taught us about best routes for places, parking and airport. Fantastic service

"Hotel stay"

5
08/08/2016

great place to stay and leave your car when flying, their car service picks you up 24/7 and had a great experience on my last trip. Good clean rooms, picked up promptly at 1am at the airport and great service by everyone.

"Sleepless in Millbrae"

3
08/08/2016

The hotel is an average Best Western, motel style, good enough to spend a night before catching a flight the next day. It was very clean and the staff was friendly. There is a free airport shuttle which we also used to get on the BART train into San Francisco. The shuttle driver was very accomodating and dropped us off at the train station which usually is not a stop. If you expect to get any sleep before a long day of traveling, don't stay there. It's right by the train tracks, and a train goes by every 10 minutes and honks its horn every single time. This goes on until 12 or 1 in the morning!

"Just an average motel"

3
04/08/2016

Expected more from the reviews. Looks an average old style American motel. We were on second floor with no elevator so had to lug 3 heavy cases upstairs although a guy did help me. Rooms are clean but small. Bathroom very small and tired. Bed was very comfy. They say breakfast included but you only get the fast departure one which is so so.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're sorry we did not meet your expectations. We continue to make improvements to our Hotel and hope you will give us another chance.

"Very average experience"

2
03/08/2016

We stayed here as a family of 4 for three nights. We were not driving. On the positive side : - The hotel is close to the airport - about 5 minutes - It had reasonably large beds - decent sized rooms However, a number of negatives we experienced : - Very indifferent staff. There were a number of incidents when Front office and restaurant staff spoke rudely and without concern even when they could see we had younger kids - Not friendly for guests without a car. We had to lug 4 pieces of luggage to a room that was a long way off from the reception. they don't even have a luggage trolley - which is very strange for a hotel that is spread over a very large area - the quality of the free breakfast is basic and inconsistent. When we ate there, there wasn't even bread - shuttle took 35 minutes to arrive at the airport after we were asked to be standing at the precise place BEFORE we even called the hotel. Given our limited time in SF - was a big waste. Pls don't bother with the shuttle - just UBER it. - Very basic food choices at the hotel. We couldn't find interesting food options in the immediate vicinity either. Believe it is a hotel which provides decent value and convenience if you are driving and are going to spend very little time at the hotel. For others, suggest you look elsewhere.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We are sorry we did not meet your expectations. Please accept our apology. We will share your comments with our staff and work to make improvements.

"Wonderful experience!"

5
03/08/2016

We had a short one-night stay before flying out the next morning but in that time were impressed by the staff, experience and comfort of the room. I also left an item in my room which I didn't realize until much later. The housekeeping staff and manager were very efficient and immediately went to our room, located the item, and offered me the best way to hold it until my return. The manager Jenny was kind and very professional. We will be back!

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us. We glad you enjoyed your room and our services. Jenny does a great job for us. I am glad she was able to assist you.

"Park and Fly on most occassions."

5
02/08/2016

We love the El Rancho Inn. It has a wonderful park and fly program. Takes us to the airport and picks us up on our return flight. We love spending time in their restaurant and bar. The service is excellent and the staff very friendly. We could not ask for more.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly option. We look forward to seeing you on your next trip from SFO.

"Convenient! Stay here and save on rental car costs..."

4
02/08/2016

Location to SFO (helpful hotel shuttle service) and off-site rental car offices! Shuttle to the hotel from the airport for a quick overnight stay; Enterprise (there's a plug for them too) driver picked us up the next morning and WE SAVED A LOT by not renting the car at the airport. For our return flight we showed up at the Enterprise office and they then dropped us off a the airport. It does not get better than that. Hotel is somewhat mundane and dated but there is clear evidence of constant upgrades and renovations so no complaints. Facility is clean. Two breakfast options available....ample continental buffet or full service. For a quick overnight after a late arriving flight this was perfect.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We'll continue to make improvements to our property. We're glad you enjoyed your stay.

"convenient, clean and comfortable"

5
02/08/2016

This Best Western was really a nice spot. My family was comfortable and happy at this great hotel. I loved the decor and the location. The staff was amazing . So nice and very professional. The free breakfast was set up very nicely and the restaurant was super clean. The price for the room was reasonable . We recommend this hotel for families or anyone traveling to the San Francisco area.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you felt you received value for the price you paid. Thank you for the compliments of our great staff members.

"Just Perfect"

5
31/07/2016

We stayed here upon our return from Yosemite and flew out the next morning and everything was just perfect from check-in to front desk advice, airport shuttle and dinner at the on site restaurant. The bedding was amazing as well! This is a well run property and they are ON THEIR GAME. The next time we are in the area we won't hesitate to stay again. Top notch AND affordable.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for the great compliments. Also we're glad you enjoyed our Terrace Café.

"Vintage motel, nicely updated"

4
31/07/2016

The positives: a pleasant room, good bed, nice towels, complimentary breakfast or "departure snack". There was even a gluten-free, freshly baked muffin on offer! Negatives: the dreadful room freshener/ deodorizer essence that permeated our room: chemical sensitives, beware! And no recycling options in the breakfast area, which generates a ton of disposables and compostables. A shame.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you staying with us. We will review our room freshener and make improvements in this area.

"A great start to our family vacation"

4
31/07/2016

This is the first time we have stayed at The Best Western Plus El Rancho Inn on their Park,Sleep, and Fly. We have stayed at other Park,Sleep,and Fly and this one (hands down) has been the best experience. The entire staff we came in contact with was very friendly and helpful. Not the newest hotel but definitely a really good value for the money. The beds and pillows were extremely comfortable. We will come back and recommend it to family and friends.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed our Park and Fly program and our great comfy beds.

"Very convenient for an early morning flight"

4
29/07/2016

This is a good, well-priced option if you have an early flight out of SFO. It's more along the lines of a motel than a hotel, so don't expect luxury, but it's clean and the staff is friendly. It's very easy to get to/from SFO.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback and recognition of our Housekeeping and Service staff.

""Best auto sitter""

4
28/07/2016

WE have stayed at this hotel maybe 20 times in the last few years. While the lighting could be brighter and the breakfasts could be served and more extensive, the pricing could be a great deal higher. We have found that we get good value here. And always get to the airport and back with no problems.And the car is always ready for us.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for being such a loyal customer. We will continue to offer the best price for our Park and Fly program. Looking forward to your next visit!

"Peace of Mind: 4 PILLOWS"

5
28/07/2016

My son and I stayed at Best Western and everything went well. I was able to leave my car for a 14 day stay as we flew off to visit Grandma. My son forgot a precious toy, a gift from my uncle before he was born. At the airport, I called and alerted the staff. Two weeks later my son's toy was safe and sound inside my car. The hotel staff, from phone reservation, front desk, car storage, shuttle driver, breakfast comp crew, to the people who keep the rooms clean, all did a wonderful job. The price for two nights, and parking my car for 15 days was affordable. I give THIS hotel FOUR PILLOWS, which is my highest rating.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your four pillow rating. We're glad you enjoyed our Park and Fly program and your son's toy was safe and sound upon your return.

"A bit dissapointing"

3
27/07/2016

I stayed here before a flight and was disappointed. The rooms need some TLC. We also ate at the hotel restaurant and the food was just ok- I had the mushroom risotto and although the mushrooms were delicious the rice wasn't really a risotto it was almost a wild rice.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your responses. We will review your feedback with our Terrace Café staff and also our Housekeeping staff. We're sorry we did not meet your expectations.

"Well below expectations for BW"

2
27/07/2016

Rude staff on reception who take their time serving you, and act as though their doing you a favour by allowing you to stay at the hotel. Dim/dark hotel rooms because of poor/insufficient lighting. Limited on-site parking. Incompetent waiters in on-site cafe, and poor choice of breakfast items on cafe's menu.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your feedback. We are sorry we did not meet you expectations. We will review your comments with our staff and work hard to make improvements.

"the only way to fly"

4
26/07/2016

We stay at this hotel twice a year on average. We don't consider any other hotel. It is so convenient for travel from SFO. The front desk staff is excellent. The hotel is almost charming. The restaurant is acceptable. The shuttle operators and car parking staff are very reliable. They really know what they are doing. No unpleasant surprises. They will help you get your trip started and ended on the right foot.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly program. We're glad to make your trip a little less stressful.

"Best way to fly out of SFO"

4
24/07/2016

I stayed here because they have a park and fly program with SFO. Since I'd have to pay for long term parking anyway, and since I'm generally beat after a long flight home, this is the perfect solution. They offer a really low-hassle shuttle pick up from the airport that drops you straight at your room at the hotel, with your car already parked outside. Also, the place is very clean and many of the staff there are really friendly.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for mentioning the benefits of our Park and Fly program. Also, thanks for your compliments of our Housekeeping and service staffs.

"Everything you'd expect"

4
23/07/2016

Great one-night stay here. The room are updated and comfortable (really comfortable beds) and the service is excellent. Convenient shuttle to and from the airport too. As a bonus there's a great pool for the kids to let off some steam.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your review and positive comments regarding our great service staff and wonderful beds.

"Park, stay and fly"

5
23/07/2016

Need to stay overnight, leave your car somewhere and get shuttled to the airport both ways? This is it. Plus a great breakfast before you leave! Costs the same as a parking lot but so much more. Pool and jacuzzis too! Can't beat it!

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We agree. We feel our Park and Fly is a great option. Reduce the stress prior to your trip and save on parking at the airport.

"Best Value for Room and Car storage at SFO"

5
23/07/2016

Excellent Value We used the car storage for 10 days and a room for one night upon arrival from Europe. Drive the next day was made much easier. 1950's California charm with updated rooms and excellent service. Quick van service both ways. Good restaurant as well as a breakfast with the room charge. Will definitely use again when traveling out of SFO!

aschwass, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We look forward to seeing you on your next trip out of SFO. Thank you for using our great Park and Fly program.

"Very good if you know what to expect"

4
22/07/2016

We stayed with 4pers (2 adults + 2 "kids" (18 & 19y) for two nights in a standard room. Room consists of 2 comfortable queen beds. Choice between Soft or Firm pillow. Furthermore a small bathroom, only 1 sink :( , a fridge and a coffee maker. Staff was very friendly and check in was quick. Pool is small. Free wifi and parking. The hotel is 35-60min drive from San Francisco city center!! Breakfast "a la carte" is about 13$/pers. It is good. There is also a FOC breakfast option. Dinner at the restaurant was ok. Overall very good, but would look for a place downtown next time.

aschwass, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us and providing your feedback.

"Perfect for SFO"

5
22/07/2016

Booked purely for ease and convenience for our early morning departure to SFO Arrived slightly early and were able to check in Gave us detailed map of where to drop our hire car off, and once that was done also collected us and dropped us back at the hotel Wifi really good Room spacious clean, bed v comfy Restaurant evening meal was delicious Staff helpful and friendly Gym basic but did the job Shuttle to SFO runs every 30 mins so ideal Very pleasant stay

"Beautiful place to stay"

4
22/07/2016

Nice clean place to stay with eclectic charm. Breakfast could use some improvement but the facility itself was very nice.If you dont mind the sound of the train going by it is a place that you should consider.

"Surprisingly Disappointing"

2
21/07/2016

I have stayed at this hotel many, many times over the years (since the 1980's). I was so disapointed this last time, I had to post my experience. First of all, I booked a park and fly room and requested a specific room to accommodate my family and friend - me, my friend of over 40 years, and my two teen-aged grand-daughters. I requested a first floor room as one of my grand-daughters was recovering from a soccer injury. I requested a two room suite to ensure privacy because my grand-daughters had not traveled with my friend before. The room reservations were for our departure date (6/23) as well as our return date (7/11). I got a call a couple of days before our first stay and was informed that a family was staying in the suite we had booked and had extenuating circumstances that required them to stay an additional day. Rather than moving them to another unit, they asked if I would be willing to take adjacent queen bed rooms on the ground floor. While I was not particularly happy about the situation, I felt compassion for the family and agreed to it. But I asked them to make sure that would not happen on the return. I was assured it would not. They guaranteed me our suite on the ground floor. Well, guess what? After 26 hours of travel, we were picked up at the airport and dropped off at the bottom of a three-story structure at the back of the property, right next to the BART tracks. Our room was on the 3rd floor, it was not the suite we had requested, and it was on the other side of the elevator, so my grand-daughter had to haul her two suitcases to the other side. When we looked over the facility, we found the bathroom carpet to be stained with black dots and white streaks, and the gap between the rooms to be incredibly dirty with clumps of something that could have easily been picked up with a vacuum cleaner. We were way too exhausted to make our way to the front desk. When we checked out the next day, I voiced my disappointment with the whole situation (oh, and I had emailed the desk two days before our return flight to remind them of what we had reserved and that we didn't want there to be any surprises, they never responded). I was not blaming the lady at the front desk, it was not her responsibility, but I let her know we were not happy. In addition, my travel buddy has another upcoming international trip and has a park and fly reservation with a request for the same suite - she asked them to check at the desk and make sure she would not have any problems and she was told they didn't show a reservation for her. YIKES!! What is going on??? Oh, and when we grabbed a bite at the continental breakfast, we observed an employee making trips through the breakfast line, leaving with food and coffee, then coming back for more. Not sure how many people he was feeding, but when I went to get coffee, they were out. Another guest was already waiting. I gave up. I will seriously have to reconsider where I will be staying before my next trip. And one more thing, as exhausted as we were, the constant noise of the BART trains awakened us all night long.

"Hotel, park and fly!"

5
20/07/2016

I am disabled and needed a ground floor room. Because their was an issue with the room they were to place us in, they upgraded us to a huge suite!! We were tired and leaving on their free shuttle at 4am so we didn't get to hangout and enjoy it. It just shows the quality of service that they offer! We will return in a week to retrieve our car and hopefully find all well!

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us. We appreciate your recognition of our great staff.

"Wow, what a great deal!"

5
20/07/2016

Where has this place been all my life? We regularly fly out of SFO but most of our usual places won't take the car for 16 days at any reasonable rate. This place was organized, like, they've got it DOWN! Envelope for the car key, shuttle pick up at the room, reminder call, knew what I was up to right when I arrived. Perfectly fine room, nothing fancy like the Hampton Inn or anything??. Don't skip the restaurant. They were out of the steaks we ordered which forced us to try the seafood options, which were delicious. A nightcap by the fire in the bar was lovely. And top it off with a friendly shuttle driver who was right on time. Stay here folks!

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your positive review of our Park and Fly program. We feel we do it better than anyone else. We're glad you enjoyed the Terrace Café.

"No elevators!"

4
17/07/2016

Stayed in this hotel for one night, arrived in SFO after 24 hours trip, waiting time for the shuttle wasn't bad, around 15 minutes. The shuttle driver was friendly and helpful as well. Arrived in this hotel, I got the room around building 600 (they divided the area by building 600, 700, etc). The shuttle driver took us to the building area, he told us that the room had no elevators, it was around 9 PM, very dark and we had to brought the heavy luggages into the room upstairs (the front desk didn't told us about it, I thought every hotel should have elevators). Therefore I had to walked again in the cold and dark parking area to the front desk. Luckily the front desk still have rooms in building 700, the only building with elevators. So I could move into that room. But I think the hotel area is confusing, especially during the night, lack of lights in the parking area, I couldn't find my building area. Room were comfortable, beds were large, everything is okay. Departure snack were adequate for breakfast for me, warm drink were provided, fruits, breads. Around 30 mins to Union Square area, Uber were found easily in that area. SFO Barts sound were loud from the room but didn't distract our sleep.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us. We are weeks away from opening an elevator that will service the two building in the rear of our Hotel.

"Nice property, loud neighbors, unfriendly shuttle driver"

4
15/07/2016

Small but nice rooms were comfortable and very clean. The bathroom had a skylight which was wonderful, and the bed comfortable. Unfortunately other guests were up late in adjoining rooms and on the exterior walkway and were quite noisy. When I was leaving to check out (Sunday morning, July 10, I passed the shuttle in the parking lot and asked when he was leaving. His reply was "right now," and did not follow up with another explanation or comment.. I then checked out and walked to the Millbrae train station. About five to ten minutes into my walk, I saw the shuttle pass me. It is obvious the driver did not leave immediately and I could have easily checked out and been onboard before his departure. I was in business attire, it was a hot day, and I didn't appreciate working up a sweat on the mile walk to the station. This left a bad taste in my mouth and goes to show how one employee with poor customer service attitude can ruin the whole experience.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive comments about our rooms and beds. I will follow up with the driver working Sunday and make sure this does not happen again. Please accept my apology for Shuttle service.

"Park and Fly"

5
14/07/2016

We often book the El Rancho's Park and Fly out of San Francisco. Their deal of two weeks parking with a night's stay at either end of a trip takes a lot of stress out of travel, if you live out of town like we do. They are always attentive to our needs, and add a reasonable additional charge per day for parking beyond two weeks. What I don't understand is since TripAdvisor is all about travel, why can we not book the Park and Fly option through them???

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your review and positive comments regarding our Park and Fly program. We will see if Trip Advisor can add the option to book our Park and Fly program.

"Convenient & Clean"

5
13/07/2016

Close to SFO airport. Staff is friendly, rooms are clean and in good neighborhood. Easy access to all destinations in the San Francisco Area. I will stay here again on future business trip to Bay area.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We look forward to seeing you on your next trip to our area. Thank you for your positive comments.

"Nice hotel "

5
11/07/2016

Very nice hotel, had nice rooms. The breakfast area was large enough and the breakfast was good. I don't know if a local baker makes the muffins but they are awesome. I'm glad we traveled back up the PCH to stay there.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your review. Our morning pastry items are baked daily each morning and delivered from a local bakery.

"Great option for an airport stay"

5
11/07/2016

The rooms were clean. The free breakfast was filling. The free shuttle to the airport was easy and convient. This hotel is a great option if you need to stay overnight before a trip. They also support park & fly with much cheaper rates than parking at the airport.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us and mentioning the benefits of our Park and Fly program.

"Off to Europe"

4
09/07/2016

This is a very convenient location when driving to SFO for flights and being able to park and use their very well organized shuttle service to the airport. The continental breakfast room work great to get the day started of right. We also enjoy their restaurant for an evening meal, usually the night prior to flying out of SFO. A very nice menu and well prepared dishes.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed the benefits of our Park and Fly program and also our Terrace Café.

"Park/fly and stay."

4
08/07/2016

I've been using this location for years when flying out of SFO don't know of a better deal around. Clean, convenient, economical, awesome staff. One of the best values in San Francisco. Bill from Santa Cruz Calif.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Bill, thanks for your positive comments about our Park and Fly program and great staff.

"Good airport place to stay"

3
05/07/2016

My review could be a 3.5 - overall our stays here were fine. We stayed a night before heading to Maui and then a night coming back. The hotel shuttle aspect is EXCELLENT! Very easy and right on time. Perfect in that regard and is a reason I'd stay again. There is some construction going on and we did get one room down from that. Could hear water running all the time, we were very near the train and was a bit of a funny smell but was fine for what we were there for - to sleep and catch the shuttle back to airport. Staff was very helpful and friendly in ordering some pizza.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive comments regarding our staff and especially our great shuttle service and drivers.

"A great "stay-cation" getaway!"

4
05/07/2016

We always feel like we're at home! The staff are very helpful and courteous. We have been coming to this hotel for a few years and it's become our go-to place away from home! The landscape is lush and beautiful, and the sparkling pool is just so inviting.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Looking forward to seeing you on your next trip!

"Convenient for SFO travel"

4
04/07/2016

Super friendly staff and free long term parking for 2 weeks included with room was worth the stay. Hotel is a little dated but clean and very convenient shuttle service. Will stay here again when flying in and out of SFO

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Looking forward to seeing you on your next trip. Thank you for mentioning our friendly staff!

"THE best place to stay near SF Airport or Daly City-SSF area!!!"

5
02/07/2016

I recently stayed at this wonderful hotel. Conveniently located, spacious, clean rooms, wonderful restaurant and bar, always feels safe 24/7 when coming and going. Staff is always most helpful and accommodating. Elaine, who worked the Front Desk late night shift really helped me out at 2:30 am by making some copies of paperwork I needed for early the next morning for an event I was putting on. She truly saved the day! They have convenient 24 hour shuttle service to and from the airport, pick people up right outside their rooms. Lovely garden and other places to sit and read or relax. I always feel safe and welcomed at the BW El Rancho, Milbrae!!!

bwelranchoinn, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us. We're glad you enjoyed our Terrace Café and the service provided by Elaine.

"Nice place"

4
01/07/2016

This is a nice place, but beware, there is a train that goes buy a lot in the back of the hotel, very loud. Air port is close. Other than that, is a nice clean place to park your body. Just try to get a room more on the front side of the hotel.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your comments. Thank you for staying with us.

"great place for the bay area"

5
30/06/2016

Something nice in such a small city, will come back... love the hospitality.staff was very nice, nice gym, pool and the way they treat you. You feel just like home, all rooms are clean and nice. If I find my self in the Area I will look forward to spend it in this hotel... keep up the goodness...

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us and providing such great comments. We will keep up the goodness!

"Mostly wonderful, only one major problem."

4
28/06/2016

Wonderful: the quality of the food from the cafe for room service was unbeatable. The staff was friendly and went out of the their way to make our stay pleasant. This hotel also has the sleep and fly service, a fantastic deal! Meh: Zero vegetarian entrees on room service menu. However, they allowed us to have an amazing portobello mushroom risotto dish from their main menu! Problematic: People downstairs were smoking out on their porches and the foul air and smoke was wafting up into our room, with plumes of stinky toxic air entering our lungs whenever we stepped foot outside our door.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your positive comments regarding our Terrace Café. We try our best to make all guests aware that we are a nonsmoking property. Sorry for this problem.

"Very Satisfied"

5
27/06/2016

I booked this site online with no idea of area. I was very satisfied with this site and the area. Good value for price, comfortable and clean. Would recommend for anyone needing a place in that area. Near the airport but not so close you are disturbed. Felt safe moving about the site.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're so glad you enjoyed your stay. We are fortunate to be located in such a nice neighborhood.

"Much good, some details not"

3
25/06/2016

Very well managed older property well kept in convenient location for airport. ENTERPRISE CAR rental 1 1/2 miles away on San Bruno Ave. Returning car there was $100 less than returning to airport . Gas stations nearby. On site restaurant good and reasonable. Very good shuttle service. Staff excellent. HOWEVER, sadistic shower ran than walked all the while while alternating between scalding and frigid . Bed overly soft. Room nice but small...but then @ $160 it was a good value. Except for the abominable shower water fluctuations I would rate this 4+.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for you feedback. We will look into the fluctuations in water temperature in our showers and fix the problem. Thank you for staying with us.

"Convenient/park & fly"

4
23/06/2016

We have stayed here many time's. Package for a park & fly, pay for 1 night stay and leave your auto here up to 14 day's plus A.M. breakfast/snack before departure flight. So far El Rancho has provided comfortable,clean,convenient accommodations. Thank you El Rancho staff !

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your positive review of our Hotel.

"Early flight - needed hotel near airport"

5
23/06/2016

I was expecting a standard, run of the mill hotel since we were so close to the airport but was very pleasantly surprised by the quality of the facility. The grounds were very pleasant, the suite was terrific, and the staff very friendly and helpful. The 4:30 am shuttle was on time and picked us up right outside our room so we didn't have to lug our bags all the way to the front, which was definitely a bonus. We will definitely us Best Western Plus for future needs.

bwelranchoinn, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you found our Park and Fly program a benefit.

"el Rancho Park n Fly"

5
22/06/2016

The package for park n fly at El Rancho is excellent, Having a 4 AM flight from SFO a stay at the El Rancho was ideal and then to be able to leave my car for 14 days made the package even better. We were able to arrive, relax, have an evening cocktail in their bar, and then get some sleep before the AM departure. The rooms are small, but ideal for the quick turn. I would highly recommend this package.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for sharing your positive review of our Hotel and especially our Park and Fly program.

"Expected more...."

2
22/06/2016

With the great reviews I had read I was expecting more from this motel. We had a room way out in the back of the property, next to the railroad tracks. The noise wasn't really noticable, but the condition of the building was old and run down and the room and bathroom were tiny. I would find another option in the area, especially when paying over $150/night.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're sorry we did not meet your expectations. We continually are working at improving our property and offering a good product at a fair price.

"Trip to New York"

5
21/06/2016

Great time to start the vacation the day before! We always stay at this Best Western when departing from San Francisco on a trip. Couldn't recommend it more!!! We usually stay at Best Western's wherever we go as they have a notch above in a pleasurable stays.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive feedback and loyalty to Best Western.

"Outstanding!"

5
18/06/2016

My family has been staying at the El Rancho for at least three generations now. My grandparents, parents, aunts/uncles/cousins and myself have always used this excellent property when flying in and out of SFO. It is comfortable, clean, convenient, friendly, and provides quality service delivered with a smile. Even when we have had rooms in older areas of the property, due to renovations or space, it is always a pleasant experience. If there is a problem, the staff does their very best to provide a better solution. The Park and Fly program is an option we have taken advantage of for many family vacations. Recently, I, my daughter and three granddaughters flew to CA for a funeral. It was a long drive north from SFO and a long week's stay. The last day we were in the Bay area, we decided to lighten the mood for the little girls and go to Great America. We had pre-booked our room in advance at the El Rancho for that night, so we could fly out easily the following day. We got in later in the evening, tired and hungry, ready to relax. The gentleman behind the desk explained to me that the type of room we had reserved had all been filled and stated that they were upgrading us to a better available room. I have had this happen previously, and always with good results. When we found our room and walked in, we were delighted and astonished to find ourselves in a lovely suite with all the best amenities. Later that evening, I walked down to the office and thanked the desk clerk for the kind and generous gift of this suite. It made our trip ending outstanding. This is why we will always stay at the El Rancho when we are in town. I would give this place six plus stars, if possible.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're so thankful for your continued business. We're glad we were able to provide you an upgraded room this time.

"Great Park-Sleep-and-Fly Hotel"

5
16/06/2016

The room is basic, no frills, has a small refrigerator. It is a good place to leave your car for up to 2 weeks when you fly somewhere from SFO. You call them from the airport when you return, they pick you up in about 10-15 minutes, and bring you up to your car. Early breakfast is a plus. There is also a good restaurant on-site.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly program. We're glad you enjoy our Terrace Café.

"My Home away from home"

5
16/06/2016

I have been staying at the El Rancho for years whenever I fly out of SFO. The front office staff is awesome, always. The restaurant is just stellar. Such wonderful food! The beds are soooo comfortable as are the pillows. I am just so grateful this place exists. The Stay and Fly option is so perfect for me. Thank You El Rancho.

bwelranchoinn, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your years of loyalty. Thank you for your positive comments regarding our Park and Fly program, our great staff, cozy beds, and Terrace Café.

"Convenient hotel near SFO"

5
14/06/2016

This is our go-to hotel to stay and fly. The low parking charge makes the stay virtually free when comparing to parking at the airport. The hotel is clean and functional, but not deluxe. A free early morning breakfast is a life-saver when needing to catch an early flight. Round the clock shuttles to and from the airport work well. The area has lots of good Chinese, Vietnamese, Thai and other restaurants, grocery stores (good for picking up lunch for your flight), etc., and the hotel restaurant is simple but good, and is open late (very nice when coming in to stay after a long flight). I have compared other hotels in the area, and have found none that meets my needs as well as this one.

bwelranchoinn, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for all your positive comments regarding our great Park and Fly program.

"Great stay and fly option"

5
14/06/2016

Love this hotel. I've used it for the stay one night and have your car there while I fly from SFO on trips. I usually stay the night I return as well and find the staff helpful. Easy pick up from the airport. Good food at restaurant.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for utilizing our Park and Fly program. We're glad you enjoyed our Terrace Café.

"Convenient"

4
13/06/2016

We were looking for a place near SFO to stay and this fit the bill. The shuttle service was excellent - got us to the airport on time and picked us up outside our room. It was a bit noisy - our room was across from the pool, and we could hear outside noise at night (it may have been because we had noisy neighbours). The morning departure snack was great - coffee, muffins, bread, fruit are available if you are flying out in the morning. Overall a good choice if you are looking to be close to the airport.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly program. We're glad you enjoyed your stay.

"Convenient, compfortable, and fit for purpose"

4
12/06/2016

When a friend and I had an early morning flight out of SFO, we stayed at El Rancho Inn the evening before, primarily because of the top rating given it by other Tripadvisor reviewers. It is exactly as advertised: convenient to SFO (the shuttle takes 20 minutes) and comfortable, albeit not luxurious. It's really a large, gussied up motel located on a non-descript commercial strip just outside the airport, but the rooms are located off the main road, creating an illusion of resort-like solitude. Our room was fairly generic: twin beds with bathroom sink located just outside the bathroom proper. However, the decor was warm, with nice wood furniture that didn't appear cheap. The beds were comfortable, and the internet was good. The public area is a small island in the parking lot, with a very clean pool and comfortable outdoor furniture. The bar is inviting and convivial, and the Terrace Restaurant is mediocre but just fine for a quiet meal. A big plus is the complimentary breakfast that starts at 4:30am, with coffee, juice, cold cereal, and pastries (and even hard-boiled eggs!). If I could, I would rate it between "Good" and "Very good." It's not as cheap as one of the old Holiday Inns or Ramada Inns from the 1970's and 80's, but it's not 4-star either. But for a clean and comfortable place to rest and renew before braving the crowds and security queues at SFO, it's perfect. I would definitely return.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us and providing your feedback. We look forward to seeing you again on your next visit to our area.

"noisy"

3
12/06/2016

Sits adjacent to high speed rail/railroad tracks. Trains blow horns as they pass hotel. Front desk staff average at best. Complimentary breakfast was adequate. No fan/vent for bathroom. Room windows didn't open for ventilation.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for providing us your comments regarding your stay. We'll work on addressing the issues you raised and make improvements.

"A Smart Choice Near SFO"

5
11/06/2016

There was so much that impressed us about the treatment we received at El Rancho that I'm afraid I may be sounding like a hired praiser; but so many of the little acts of special attention really impressed us. At check-in, I mentioned that we had a rental car we needed to turn in, and the lady at the reception desk quickly outlined their very efficient program for us to do so. The efficient service and simple but high quality and good value menu at the inn's restaurant were perfect for the night before an early morning flight. The "SOFT" and "FIRM" pillows were godsends after weeks of uncomfortable pillows on the road. The pick-up shottle service coming to our rooms on our early morning departure. The 4:00 AM travelers' snack breakfast with those delicious eggy muffins. I'm also going to report this on trip advisor. Thanks for a wonderful and refreshing visit.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We greatly appreciate your feedback. We're glad our service made a difference and you enjoyed our Terrace Café.

"Best service ever"

5
11/06/2016

The staff could not have bee better anywhere. The service was impeccable. The buffet was the beet I have seen anywhere. Staff member Orlando was the most helpful I have encountered. I stay in motels about 5 months out of the year and this is the motel I return to when in the San Francisco bay area.

"Great for park and fly at SFO"

4
10/06/2016

El Rancho is a good clean and easy place to stay if you are departing from SFO. The people are helpful and the service is good. It feels like a safe place to leave your car! El Rancho is located near many restaurants and shopping making last minute purchases easy for traveling.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive review. We're glad you feel our Park and Fly program provides a good value.

"Excellent way to Fly and Stay"

5
09/06/2016

Excellent operation. Service was excellent. Getting to and from the airport was very simple and quick. Breakfast was outstanding. Front desk personnel did an excellent job of checking us in and out. Location of this facility is excellent for those flying out of SFO.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly program.

"El Rancho Inn is for frequent flyers"

4
09/06/2016

The rooms were great, but we were told our rooms had a connecting door and had been recently blocked off to make a closet. I thought it strange that the check-in person did not know that. This hotel seems to cater to people who fly out of SF airport and store their cars while gone. We were not able to park in front of our room due to people with parking permits that were not at the hotel, but storing their cars while gone. I felt they should have a different place to park their cars. The breakfast was not the large hot breakfast I usually get at other Best Western Plus locations. Lots of muffins, bagels and toast. The Cafe on property had a nice breakfast, but we would have to pay extra on top of room price. The Fitness Center was open 24 hrs and my Nephew enjoyed that. Rooms were comfy and we did not hear airport. Liked the Noon check-out so we could take our time.

bwelranchoinn, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your constructive comments and feedback. We're glad you enjoyed your stay with us.

"All one could want in a budget hotel!"

4
05/06/2016

Convenient location right on El Camino Real. Clean, cozy room with fridge, micro, hair dryer, iron & ironing board. Comfortable beds. Pool & Jacuzzi, both set at perfect temperature. Friendly, helpful desk staff. Business center to print boarding passes. Curved shower rod, sink separate from tub (always appreciated). My mom, who was a travel agent for 20+ years, put her corporate clients here many times and nobody was ever disappointed. Decent free breakfast until 9:30 a.m., free parking, free wifi which connected easily with no issues across multiple devices. Has a very resort-like feel for a budget hotel. Really couldn't ask for more at this price point! Thank you for a wonderful stay. We will definitely consider staying here again when in the area.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your review and positive feedback regarding our services and staff.

"Nice and Clean rooms"

5
05/06/2016

Room was of good size and Clean. Breakfast (departure snack) is not too bad, and I think available from 4am. Shuttle to airport every half hour round the clock is really convennient; even if it means taking shuttle to airport and taking the BART (train) to visit downtown San Francisco. Friendly staff and shuttle driver.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us and recognizing our Housekeeping staff and Shuttle drivers.

"Good Visit"

3
05/06/2016

The hotel staff was very friendly and helpful especially when they had trouble finding our reservation. The room was nice but small. The room was at the far end of the hotel property but was easy to get to. There was some construction that made accessing the room and ice machines more difficult. Perhaps the most frustrating part was the wifi kept dropping and reconnecting. We had a family emergency and had to leave a day early. They told us that we would have to contact getaroom.com which is who TripAdvisor went through to get our particular room. When I contacted gets room.com they indicated that they were going to have to contact the hotel to see if they would allow the late cancellation of the room. We are still waiting on the outcome. All in all it was a good stay.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed your stay.

"Average hotel"

3
05/06/2016

I stayed in this hotel for one night to catch early morning flight from SFO. We arrived late evening and had to lug our luggage all the way to room 132 located on first floor. The hotel has no lifts/ elevators and it was a real pain to pull all that heavy luggage in the room. No bell men to help. Bathrooms are very small. Breakfast till 730 am is very average with some breads and biscuits. Very little choice and so if you have to leave hotel before that time be content with this average stuff. They do serve a full breakfast after 730 am. Positive aspects include helpful reception staff and free drop at the airport which can save a few bucks. However all in all I don't think this hotel is value for money and one can definitely find better options around SFO airport area. Not recommended.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback. We're sorry we did not meet your expectations.

"great place for the buck"

4
04/06/2016

Nice place to stay for the value -- Will be back, great location. Very safe feeling for the area. Nice restaurants close by and on site, some withing walking distant. The staff will lead you in the direction of the better places to eat, or the variety of food you looking for

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your review. We're glad you feel you received good value for your stay.

"Convenient and Comfortable"

4
03/06/2016

I have stayed here several times. The airport shuttle is very convenient, as well a long term parking. The hotel is clean and comfortable and the overall experience is nice. I will return next time I have an early or late flight and I recommend this hotel to anyone traveling in or out of SFO.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your utilization of our Park and Fly program. Thank you for your recommendations.

"very reliable"

4
02/06/2016

have stayed here many times because of the park and fly option. Rooms are always clean and staff always helpful. The breakfast was good. The shuttle to airport has always been reliable. Will stay in the future.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your review. We look forward to seeing you on your next trip.

"Best Western near the SFO Airport"

4
01/06/2016

A good, convenient stay. Handy shuttle, nice send-off breakfast, comfortable rooms. The staff are very, very accommodating, the cleanliness is exceptional, the location couldn't be better what with restaurants, stores, etc. right nearby.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive review of our Hotel and staff. Thank you for complimenting our great Housekeeping team.

"Good motel near the airport, but be aware of the train!"

3
30/05/2016

We stayed at the El Rancho on El Camino Real in Millbrae because it offered a 24-hour shuttle service to the airport. We had an early morning international flight and needed to be at the airport at 4a.m. We were pleasantly surprised with this motel, and would definitely use it again in such a circumstance with one major caveat – the train! This is a spread-out motel with lots of rooms on a major thoroughfare. It also has a lot of parking because they also offer a park-and-ride option. Reception was very friendly and helpful. When we asked about the shuttle, they told us to reserve it for pick-up at 3:30 a.m. and that the driver would pick us up at our room. While this seemed odd at the time, we quickly understood why since our room was located way in the back of the property near construction for the hotel (and also, we were to learn, near the train tracks!). It would have indeed been a long walk to the lobby at 3:30 in the morning. We were too early for even their 4:30 a.m. breakfast offerings, but we would not have hiked up there for breakfast at 3:30 in any event. We booked on Hotel.com and got a reduced rate over the rate that we found from the hotel on-line. Our room was roomy and clean. There were two queen beds, which may have been the reason for the cheaper rate (versus a king room). There was a closet, a cabinet with a TV, a refrigerator, a few drawers, a desk/chair, one nightstand, and louvered windows. The vanity was separate from the toilet/bath, and all were older. The AC worked but was either cold or no fan. Wifi was free and easy. Ice and drink vending down the hall. There were two stories with a single long row of rooms and no elevator in our section (the construction is putting another in). We went up a half flight of stairs to get to the room hallway. We were interested in a quick, early dinner since we had a ball game to catch on TV (yes, thank goodness they had TNT!). Luckily, there is a restaurant in the hotel because we did not have a car and restaurants did not appear to be in abundance near-by. The Terrace Café (see separate review) opened at 5, and we were there just about as soon as it opened. Since it was not a big place and probably several other people had in mind the same idea, we were glad we got there early before a crowd could build – remember this hotel has a LOT of rooms. We got out quickly with a shared appetizer, two burgers, and a bottle of wine for $75, including tip, so we were happy. Food was fine, nothing to write home about, but exactly what we wanted. We found sleeping difficult in the room. There was only the heavy duvet, which we were unable to sync with the AC either making it too cold in the room or too hot with the duvet. The room was nicely dark, but the train that was near-by seemed to come roaring past every hour to hour and a half. Next time, we would definitely ask for a room at the front of the building, far from the train tracks! The shuttle arrived at the stairs outside our room right at 3:30 a.m., and we were at the airport by 3:45, but the airport personnel did not arrive until around 4:30. TSA-Pre was also not open that early so early flights at SFO are no bargain!

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your review and summary of your stay. We have made sound improvements in all of the rooms in the building you stayed in. We feel these improvements have reduced the noise from the train but have not completely eliminated them. We'll continue to work on ways to reduce the noise effect from the trains that run adjacent to the Hotel.

"Great Airport hotel"

4
30/05/2016

Stopped here overnight before going into San Fran , nice hotel, comfortable beds, great staff recommended for short stay. Complimentary breakfast was great value and for USA not a bad cup of tea!!! Car park is huge so no problem there and staff were great.

bwelranchoinn, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed your stay and also enjoyed our great beds and wonderful staff.

"Frequent noisy trains"

2
29/05/2016

Our late flight meant we arrived at 11pm and were put in a room round the back. The room faces a railway crossing that is in frequent use and sounds a warning siren for every train, with each train also blowing it's horn. They clearly do not care about customers getting a good night sleep as there is no attempt to sound proof the room. The room itself was otherwise OK but with no safe.

bwelranchoinn, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're sorry you did not have a good nights rest. Our local train service is required to sound their horn at the street crossing adjacent to our Hotel. We have installed sound proof windows, doors, and walls in over one hundred rooms. We have nine remaining and those should be completed by the end of the year.

"For me, El Rancho Still Remains The Best Park N' Fly Option for SFO"

5
28/05/2016

My wife and I have used the Best Western Plus El Rancho Inn for our Park N' Fly needs going on 30 years now. The El Rancho offers one of the best packages for parking your vehicle (14 days included). Many of the other options available offer only 7 day parking options, and many limit the hours their shuttle operates. El Rancho Inn operates a shuttle 24-hours per day, 7 days per week, with a shuttle running every 30 minutes. You can park your vehicle up to 14 days included in the initial price, and then it is their is a fee per day (either $5 or $7 per day) after that. We recently returned from Europe and parked our vehicle 34 days at El Rancho. The staff at El Rancho are friendly, and helpful.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for mentioning our helpful and friendly staff. We appreciate you utilizing our great Park and Fly program over so many years.

"Consistently good lodging and service"

5
26/05/2016

El Rancho has consistently good lodging and service. We have stayed there for business or pleasure trips for over 35 years. The Park and Fly aspect is run very efficiently, and shuttle drivers very courteous. The location of the hotel is perfect for our travel needs out of San Francisco Int. airport. We will always stay there coming or going from SFO

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your positive comments and mentioning our consistency over many years. We look forward to seeing you on your future trips.

"Nice hotel close to airport"

4
25/05/2016

The hotel was a very good value. The room was comfortable and clean. The property is very large with 7 buildings of rooms and a very large parking lot. They offer a park and fly option because they are within 2 miles of SFO but we didn't use this feature. They are also within a mile of the Millbrae Bart station, so be prepared for train whistles all night long. I also bring ear plugs any time I stay in a hotel. They have a restaurant on the property which we did not try because there were so many on El Camino that we wanted to sample. I would stay there again.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your review. We look forward to your next visit.

"Great experience right outside SF!"

5
24/05/2016

The room, staff, price and amenities were excellent for what we were looking for. Right outside SF, nearby airport so convenient. Prices excellent considering SF. Nice 15 minute walk to BART or CalTrain or you can use their shuttle to SFO and take BART from there. Vicky and Lariana, especially Vicky, were excellent in providing information, directions and help in booking/getting Enterprise Rent-A-car, tours and many other services too numerous too mention. On getting driven back to the airport, Martin the on-staff airport Limo driver stated that this is a truly family-owned operation (over 60 years, employed their 19 years) and it truly shows in everything they do. Nice breakfast buffet and hotel restaurant. Free shuttle to/from airport. Highly recommended !

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your great comments and recognizing our great staff.

"Best Place Near SFO for Sleep & Fly"

4
24/05/2016

El Rancho Inn has the best sleep & fly program in the SFO area; as well as large, comfortable rooms, a nice bar and well stocked complimentary serve-yourself breakfast. Quick check-in and out, prompt airport pick-up and car return.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for utilizing and giving high marks to our Park and Fly program.

"Comfortable and friendly hotel"

4
24/05/2016

We were transiting San Francisco and were looking for a comfortable and conveniently located hotel around the SFO airport. Best Western El Rancho met all our expectations and the front office staff were friendly and very helpful. We would not hesitate to recommend the hotel to our friends.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us and providing your recommendation to others. We really appreciate the recognition of our great service staff.

"Convenient near airport but not good breakfast"

3
23/05/2016

We stayed at the hotel just for one night (late flight arrival before to go to Napa Valley). It is a huge complex with convenient parking. The room was clean but nothing special. We were very disappointed by the breakfast. It was not very good...

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your review. Our morning departure snack is served from 4:30am-9:30am complimentary. For a more substantial meal we serve breakfast in our Terrace Café from 7:30am - 11:00am with offering from our breakfast menu.

"Good hotel out of central San Francisco"

4
23/05/2016

I have stayed here several times and the service and quality, although not consistent, has been worth the stay. The rooms are very different even when booking the same class. This past stay had the smallest bathroom I think I've ever had at a Best Western. The room was clean and staff is friendly. Breakfast is either a Continental snack or a full hot breakfast which is an added cost. They provide a shuttle to the airport and offer park/stay/fly. The hotel is close to public transportation to central San Francisco and there are several good restaurants close by. Worth a stay for a less expensive alternative to staying in the city proper.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your continued business and comments regarding your staff. Thanks for mentioning our friendly staff.

"SFO"

4
22/05/2016

Very close to airport and car rental return, place needs some TLC, would have liked to stay another day, not cheap but you get what you pay for. Free breakfast was OK should have been better. Parking was a little tight but construction / renovation was going on.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for staying with us and providing us your feedback. Our construction of a second elevator should be completed by the start of summer.

"one night and park and fly"

5
22/05/2016

My accommodations, services and the staff at the hotel could not have been better or easier. It was great to have a restaurant on-site. The room was quiet, clean, roomy and comfortable. I did not expect an early breakfast to have so much variety available. I felt confident with the conveniences of the transport to the airport and the organized paperwork for leaving my car.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed your stay with us and felt comfortable leaving your vehicle in our care.

"A+ Stay, Would Definitely Recommend"

5
21/05/2016

Stayed one night to take advantage of park and fly, rooms were great and so was the value for being able to park for 2 weeks. Staff was friendly and experience was super easy! Hotel is in great proximity to airport with several options for dining as well as a nice hotel restaurant/bar. The park and fly option was the main reason we stayed at this hotel, and they staff made it very easy to park our vehicle for an extended period of time and showed up right on time to get us to the airport and to pick us up upon our return. I would definitely stay here again!

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you stayed with us and enjoyed the benefits of our Park and Fly program.

"Staying before a flight out of SFO"

5
21/05/2016

Best place to stay if you have a morning flight out of SFO. Rooms, service and proximity to SFO make it a no brainier. The morning breakfast take away is a winner. It is the only place we stay before going home when visiting San Francisco.

"Do not use Trickadvisor (Tripadvisor) if you wish to use the hotels advertisement of 14 days of free parking."

3
20/05/2016

Terrible experience if you think that by booking your room through Trickadvisor (Tripadvisor) you will get the 14 days of free parking you will not. We had to pay $50.00 extra. Very disappointed with this web site.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We apologize for your problems with your booking. We always try to distinguish between our regular room pricing and our Park and Fly pricing which includes your Hotel room plus up to 14 days of parking.

"Beat Expecations"

4
18/05/2016

Read several bad reviews, but our experience was great.. We were greeted on arrival by friendly staff, they had great advice on things to do in the area or just make use of the gym, great pool & hot tub... location to airport was a plus as we had an early flight out the next day .. they offered the airport shuttle if we wanted to return our rental early... The only small downfall was the construction, they are putting in an elevator.. which in the end will be a big plus for them, but right now a little inconvenient... I would for sure use this hotel again when in San Fran

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for staying with us and writing your review. We are so glad we exceeded your expectations.

"Not bad "

3
16/05/2016

This hotel was pretty good. Clean and comfortable, though it is a bit noisy. They fail to mention that there is an active train track behind the hotel. It took leaving the air conditioning on all night to drown out the noise. It looks a bit dingy on the outside but I thought it was good for a Best Western. Very close to the airport. Only a 10 minute drive

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your feedback. Thank you for staying with us.

"Clean Place, Friendly Staff"

5
16/05/2016

Landed at SFO and wanted a place to spend the night. This place is clean and well-kept. It has a restaurant and bar. Staff was extremely friendly and helpful about travel and sightseeing suggestions. Would stay there again.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your review. We appreciate the recognition of our staff service and cleanliness.

"Easy and convient"

4
15/05/2016

This hotel is perfect to park and fly. The shuttle picks up at each room. upon returning the shuttle has our car keys waiting. If we stay the night our car is parked in front of our room and we are given room keys. No need check in. Also nice restaurants and Easy departure snack for those on the go.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your utilization of our Park and Fly program. Thanks for the compliments.

"Went the extra step"

4
15/05/2016

Clean, newish and an elevator under construction. Train noise, but not that bad or into the whole night. Choice of pillows, Quiet HVAC. Took a glass of wine to my room, limited single glass selections. They had a complimentary take away breakfast option for those leaving bbefore4:30 am. I told the gentleman I was catching the 4 am shuttle and wouldn't have a chance to hike over to the restaurant to get it. .He fixed me up then and there with a brioche, apple and a banana--perfect and much appreciated. The coffee pot had no carafe. Hiked back to the front desk (line was always busy) and the gentleman said that there WAS no carafe and that the coffee package had a little drawer included that was to slide in under the water container.The coffee was stowed so that the directions were on the back of the package and no clue on the front as to the directions. It is a big complex and a good walk from the back to the front. It added to my 10,000 steps for the day.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for the positive comments. We're glad you were able to have a breakfast snack prior to your 4 am shuttle.

"A good value for parking/flight, quick & comfortable"

5
15/05/2016

I've been stay/parking at the El Rancho for almost 25 years now. I can say with certainty that things have continued to improve over the years. Our room was comfortable, clean and the staff smiling and helpful on arrival and departure. An unexpected plus, was that our car was waiting for us in the hotel parking area, and we didn't have to be driven to another parking lot, which saved us time on our journey back home.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your 25 years of loyalty using our Park and Fly program. We look forward to hosting you on many more trips in the years ahead.

"What a great place!"

5
14/05/2016

Stayed here for working at SFO recently and was very impressed with the room, the property and staff. Felt more like a resort than a hotel, great job in landscaping and decor of property. Although they only advertise the morning complementary departure snack it is plenty enough to be a breakfast, variety of muffins hard boiled eggs, bagels, variety of flavored egg biscuits, juice coffee...great! Room was great too, clean well decorated, and loved the southwest feel. Close to SFO with free shuttle. We had no problem getting our mail from our home office, and they called us every time a package came in to alert us. Even when we checked in and did not realize our company sent supplies ahead they knew it came in for us and pulled it upon check in for us. I think for the price in the area this is not only the best, but the best value.

"An affordable, clean motel close to San Francisco Airport(SFO)!!"

4
14/05/2016

When there is a conference to attend in San Francisco, usually the hotels in downtown are fully booked, because of the small downtown and limited rooms. But then, it's good to rent a car at the San Francisco Airport and stay at South San Francisco or Millbrae close to the Airport. I love The Best Western El Rancho in Millbrae the most for this purpose, which is an affordable, clean, welcoming, relaxing motel. It's good to stay here to get over the jet lag. It's easy to drive in the Bay Area.

"Beware of sending packages"

2
11/05/2016

I got a package delivered from Amazon the same day I was leaving the hotel. I specifically told 3 different employees in the reception that I was going to receive a package and that I was going to come back for it in 2 days (as I was leaving for yosemite and coming back to SF). My trip was delayed so I came back the same day when I got notification of delivery, to pick up the package. Surprise... no one knew about the package, no one received the package and so it was lost. After 30 minutes a guy went to check somewhere else and came back with my opened package... He said that since they couldn't read the name they opened it, even when my name was very clear in the Amazon box. This seems fishy to me. The lady in the reception was very kind and helpful, but I left with a bad feeling about the whole ordeal...

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for your feedback. We will review with our staff the procedures to handle guest packages. We're sorry for the problem you experienced.

"Quick Stop"

4
09/05/2016

Great place, the El Rancho, and a great idea: You can leave your car there while you fly away elsewhere. The room rate is higher for this service and if you leave your car for more than 14 days, the daily parking fee is $7.00. Both are worth it. We stayed in 133. It was quiet enough. One or two little things weren't just right and I'm sure that if I'd reported them when I left, they'd have been fixed right away. I reported them later on a survey. El Rancho takes people to SFO every half hour with two more stops on the way. Very convenient. Also, El Rancho offers a discount if you want to stay the night on your return.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed our Park and Fly program.

"Highly Recommended"

5
09/05/2016

Our friend recommended this hotel as she always uses your park and fly service. She was right, you are spot on! The entire property was clean, safe and had everything we needed. We had dinner and drinks at the restaurant/bar facility, went to bed, parked our car for 3 weeks and traveled throughout the UK to come home to a shuttle at the airport which took us directly to the hotel, to our car and home again. Very enjoyable experience. Will do this again!

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for utilizing our Park and Fly program. We are glad you enjoyed the benefits of this program.

"Good place to leave your car and travel"

4
08/05/2016

We often stay here when traveling out of SFO. You can leave your car for up to 14 days. It is clean and convenient and the staff has the sleep and fly down pat. I've been staying here for over 30 years when we travel.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your long term loyalty. We're glad to be your go to spot for Park and Fly.

"Brief stay in Millbrae"

4
08/05/2016

The Best Western El Rancho in Millbrae, California is an accessible, affordable, clean and welcoming motel. I was there because it was a convenient place to arrive, near SFO, before several days in meetings nearby. I was very pleased with the motel and its staff certainly was welcoming and helpful.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive feedback of our Hotel cleanliness and staff.

"Very efficient park and fly"

5
07/05/2016

El Rancho has figured out all of the intricacies of making park and fly work without a single hitch. Rooms comfortable and clean; excellent staff; OK breakfast. Good value for SFO location. We stay here all of the time we fly out of SFO, usually 3-4 times a year. Have tried other hotels, but this one continues to out do all of the others.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your strong endorsement of our Park and Fly program.

"Gem near SFO"

4
06/05/2016

Selected this hotel because near to airport. We were very happy. We had been traveling in California for 2 weeks and we stayed here the last night. We dropped off our rental car at the airport and they picked us up. The next day their shuttle picked us up at our room to take us back to the airport. Very nice as we were getting tired of slepping our bags around. It was a relaxing place to stay. Nice pool and area to sit. Gardens added to the ambience. Nice restaurant on site. We had a crappy waiter but the other waiters looked like they were doing a good job. They also offered a departure snack starting 4:30AM. This was nice because so early and it was great. More than a snack. Better than the breakfast buffets that other restaurants offer you.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us. We're glad you were able to enjoy our morning breakfast snack prior to departing to the airport.

"Predictable - in a very good way"

4
05/05/2016

Travel can be unpredictable and stressful - bad lodging, bad food, rude cabbies, flight delays/cancellations and so on. That's why it's so good to get your trip started off right, and this hotel does just that. We stay at El Rancho at least twice a year. We have never had a bad experience there. The rooms are not going to wow you and the restaurant is not going to thrill your taste buds, but both are just fine. This continues to be a very well run operation with very reliable transportation to/from the airport and car storage. You know your car is in good hands. You know you are in good hands. A great value for the money.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for using our Park and Fly program. We try hard to provide consistency in our services and accommodations.

"Clean but........"

3
03/05/2016

Stayed here a few times, beds are uncomfortable, finding ice is an adventure. It's older but it's clean. Why stay here then? (Park and fly) it's cheap and has shuttle to and from the airport. Has great restaurant and bar. They have computer in lobby to check in for flights.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for utilizing our Park and Fly program. We'll have our housekeeping staff be sure to check our beds. We pride ourselves in providing the best possible mattresses and pillows.

"A nice hotel for family vacation"

4
03/05/2016

In general, this is a very nice hotel for leisure travel or family vacation. The room we booked was very clean and bedding was clean and comfortable. For 2 days we had breakfast at the restaurant, and the food was nicely prepared. Staff were friendly and service was good. The hotel is located at the heart of the city where shops and restaurants are within walking distance. Bart station is close by to get you to SF.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for mentioning our great bedding, our Terrace Café, and our friendly service staff and neighborly location.

"We will be back!"

4
03/05/2016

This was the third time we used this hotel for Sleep N Fly. We cannot afford not to stay here since they keep our car for up to 14 days through the cost of a night stay with shuttle service to and from SFO. We will definitely be back with this excellent service! Clean, efficient, friendly and affordable.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you feel our Park and Fly program provides a good value. We look forward to seeing you on your 4th trip from SFO!

"Great hotel and super service close to airport"

4
02/05/2016

Great hotel, very close to airport. I was highly impressed that they had breakfast extra early (starting at 4:30am) for the early am flights. Our check in clerk was great and offered shuttle service. We opted to just turn in rental the am of our flight and that was fine. Hotel is an older one, but well maintained. Comfy beds and bedding /towels of good quality. Small refrigerator and nice coffee/tea maker. One caveat...we had a shower only and the bathroom had no fan. There was a nice sized window that opened complete with a louvered shade and screen, but this is only bath ventilation. The shower had a corner seat..and my bf discovered black mold growing under this....so if you are sensitive to mold/mildew or have other respiratory issues, I would recommend that you check on a room with a tub or without this seat in shower.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed your staff with us. We will investigate and correct the issue you brought forth regarding our bench tile seats.

"Handy park-and-fly experience for SFO"

4
02/05/2016

I stay here the night before leaving on an early flight from SFO. The rooms are comfortable, there are decent restaurants nearby, and the airport shuttle service is good (every 30 minutes, and on -time). They also serve a good breakfast (starting at 5 or 5:30 AM). Shuttle time to SFO is less than 15 minutes, and the drivers are very helpful. The hotel is well-run and the charge for extra days of parking ($7.00 if you don't book a park-fly package) are reasonable.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed the benefits of our Park and Fly program.

"Clean and Convenient"

5
02/05/2016

We stayed at this hotel since it was close to the San Francisco airport. The rooms were very clean, the bed and linens were comfortable and the service was outstanding. The bathrooms are a little dated, but the management has done a good job keeping them fresh.

"A very good hotel that is close to the airport."

4
01/05/2016

My wife and I have been staying at this hotel for over 20 years. Love it's location since it is so close to the airport. You are just minutes from downtown San Francisco. The prices are much more reasonable than the hotels in San Francisco. We have usually stayed in the handicap accessible rooms and they are quite comfortable. The hotel also has shuttles to the airport. I would highly recommend this hotel to anyone.

bwelranchoinn, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your high recommendation and loyalty.

"Good choice for SFO stay."

4
30/04/2016

Surprisingly nice motel – I usually don't expect as much from the Best Western name. Looks newly renovated. Clean and well appointed. Super comfy bed with a nice collection of pillows. There was an apartment-sized fridge in the room which made it easy to stock some breakfast items to inhale before a 4am trip to the airport. The TV wasn't the best – kind of wavy reception for HBO. Generous lighting which is much appreciated. It happened to be incredibly cold and windy and we had to stuff a towel under the door to keep the room warm. Bring ear plugs. Planes, trains and auto mobiles will keep you awake all night not to mention the rattling door due to the wind. I had earplugs so slept like a stone! We loved being able to pull our car up just outside the room - especially with the brisk weather.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us. We appreciate your positive comments about our property and especially our great beds.

"Better than Expected One Night Stay"

4
29/04/2016

Needed a place close to the airport but this was nicer than we expected for the price. Parking lot was well lit and busy with people coming and going. This is an old style motor inn. No elevator but it is under construction. We stayed on the backside main floor so quite a hike but quiet. Grounds were well cared for, big redwoods, and pretty pool. Rooms were updated decor, crown molding, but closet was missing a door. Free quicky breakfast was juice, fruit, and egg bake muffins. Staff advised us where to gas up rental car before returning. Excellent directions to the airport.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us. We're glad you enjoyed our departure snack and wonderful grounds.

"Park and fly stay"

4
29/04/2016

This is an older hotel that has been updated and is close to the SFO airport. We chose the hotel based on positive reviews and the park and fly feature. We left the car for three weeks and then stayed one night on our return. Parking was included in the room for the first two weeks and then there was a nominal charge for the third week, overall very reasonable. Our room was small but well appointed, and the bed was very, very comfortable. The bathroom was also small, with a shower that looked dated but that was very efficient. We had a late arrival flight but got to have dinner in the restaurant that was very good. We slept in the next day and missed the complementary breakfast but enjoyed our regular breakfast later that morning. There is an airport shuttle that runs regularly, and the drivers were friendly and helpful. We would stay here again, particularly given the location near the airport.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for utilizing our Park and Fly program. Thank you for commenting on our Terrace Café and our friendly shuttle drivers.

"Did their best to update an old hotel."

3
28/04/2016

I was disappointed to find out that this was an outside entry hotel. Well updated, but still showed its age. What really burned me is that the airport shuttle runs only every 30 minutes. I must have just missed one, and I watched 5 Marriott and many multiple of other hotel busses come and go waiting for the El Rancho bus. Staff was efficient and friendly.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive feedback regarding our staff. We're sorry you missed our shuttle when you were ready for pick up.

"Clean, close to airport, restaurant was very good"

5
28/04/2016

The room was a bit small but had everything we needed. Decorated very nicely, and the bed was great. The shuttle was on time both ways to the airport, and the restaurant on the premises was very, very good. Also, the breakfast included in the price was fantastic, not your typical continental breakfast. I would highly recommend trying them out. Shop on line for the best price deals. Also, our car was safe and sound upon our return. They dropped us off right next to it!

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed your stay as well as our Terrace Café.

"Clean and Well Maintained"

4
27/04/2016

This establishment has been around for a while -- I mean that in a good way. The facilities have been maintained properly and it shows. My room was appropriately furnished; there was sufficient space to work and the wifi was free. The place was spotless. (Housekeeping deserves a pat on the back.) The climate controls worked well and the system ran quietly . The bathroom plumbing was in good order. The appearance of the tub and tile work suggests that the work was done by a craftsman instead of by a drifter. The on-site restaurant is decent and the prices reasonable. I'll be staying here again.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We look forward to seeing you on your next trip to our area. I will personally pass on your "A" grade for our Housekeeping staff. We're glad the room was in good working order as well.

"Quiet hotel near airport"

4
27/04/2016

Hotel in quiet neighborhood just minutes from SF airport. Offered commuter parking if needed. Breakfast consisted of fresh bakery goods and fresh fruit which I enjoyed. Close to shopping, restaurants, and plenty of gas stations to fill up before returning your rental car.

"Pleasant and Restful"

4
24/04/2016

Other than a bit of fray on the carpet and the door sticking,the room was super clean; just like I like it. Staff was very friendly and accommodating. I took advantage of the "sleep-park-and fly" option. Even as a walk in, I only had the two minor aforementioned problems with the room, but with the park and fly option, make sure you don't keep any valuables in your car. I didn't, but upon my return there was evidence that someone had rifled through the compartments in my vehicle. BTW: the property is a tad pricey, but because it is in proximity with SFO, it is to be expected.

"Excellent SFO Base Camp"

5
23/04/2016

We stayed here on April 15, 2016 during a short airport layover. We stayed in a second floor suite toward the rear of the facility that was much larger and nicer than the standard room we expected, with separate kitchenette facilities and a living room. The grounds were lovely, the entire facility was very clean and well maintained, and the staff was very friendly and helpful. The free breakfast buffet was basic, but fresh and adequate, with more complete dining available in the restaurant on site. Some reviews had complained about the train noise, but we only noticed the train before 10:00pm and after 9:00am, and we found it to be a very quiet and comfortable stay, even void of the sounds one would expect from nearby SFO. The motel's airport shuttle service was convenient, efficient and punctual, providing door-to-door service every 30 minutes. Highly recommended as a more affordable alternative to many of the other motels around the airport.

"Reliable"

5
23/04/2016

We have stayed here a few times when we fly out of SFO. They are only 5 minutes from airport. Easy check-in. The rooms are clean and comfortable. What we really like is when we return from a long trip, the shuttle picks us up within 20 minutes. Drops us right to our room with our hotel key and car key. They are professional and reliable.

"Close to SFA, good location"

4
21/04/2016

We did stay at the El Rancho Inn for several times and again during our recent stay. Price-performance ratio is quite good. Staff is friendly and attentive. We changed our room this time, due to some reasons and got fully supported by front desk. Hotel offers free continental breakfast and free wifi in the rooms. So far rooms have been clean, no complaints about that. They provide a free pick-up service from/ to SFA. Therefore it is a good starting point for your travel/ leaving point to go home. There is a BART station close to the El Rancho, which we use normally to head into the city. El Rancho Inn can be recommended definetely. We would come back!

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive feedback. We look forward to your return visit.

"Nice Place"

4
20/04/2016

This is a very well-organized motel that offers park-and-fly options for travelers flying out of SFO. I appreciated their "departure snack" which starts at 4:30 am, and accommodates those catching early flights.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for utilizing our Park and Fly program. We're glad to offer our free departure snack for the those taking early flights.

"Great place to stay the night before a flight out of SFO"

5
19/04/2016

This was our second stay at the Best Western Plus El Rancho Inn. Both times, the staff has been courteous and helpful, the room clean, the bed comfortable, the breakfast good, and the shuttle on time. We stayed two nights this time. Even though we arrived before our scheduled check-in time, our room was ready. The hotel is within walking distance from the BART station. It's about a mile from the station. The street is well lit and we didn't have any issues with anyone bothering us. We'll stay here again when we're leaving San Francisco. It's convenient, clean, a good value, and the shuttle service is wonderful

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us. We're glad you enjoyed your stay. We look forward to seeing you on your next trip from our area.

"Best Place to Stay for Sleep & Fly."

5
19/04/2016

When checked in in the evening Pleasent Warm Welcoming greetings from the front desk members. Checkin was straight smooth and in less than the anticipated time. I was given upgrade with out my knowledge as One of the Front desk member remembered my address and pointed he stayed at this hotel. Very Clean room, wi fi service brilliant, wakeup call up to the time, car key dropping off information well explained, Was taken away by the breakfast in the morning, the hot egg and mushroom pastry and the complimentry Breakfast well up tu BW plus calibre. Airport shuttle staff and service prompt as well as on time for departure and arrival service. Also I noted your car in not parked in some remote place but in the hotel compound special allocated place. I would definitely be staying and recomend to stay here for sleep & fly option that is available at this place.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for sharing your positive comments about our staff and property. We're glad you enjoyed the benefits of our great Park and Fly program.

"Well-run motel with reliable service"

5
14/04/2016

This property is a good value, with competent, friendly staff and good service. I stay here when I have an early morning flight out of SFO and I leave my car with them, rather than at the airport. Rates are reasonable and it is a clean and comfortable place to stay.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for staying with us and recognizing our great staff.

"Best place to stay when flying from SF"

5
13/04/2016

They do everything right! Well organized and very friendly with good food and bar. Fast and frequent shuttle service. I've stayed at many others in the area and although it.s not the fanciest it is the best, especially for Park and Fly.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your compliments regarding our Park and Fly program. We're glad you enjoyed our Terrace Café.

"Close to SFO Airport"

5
13/04/2016

I chose the hotel because I needed to be close to the airport for an early departure, and because have had great experiences at Best Western hotels, and was not disappointed on this occasion either. The room was clean and very tidy, and the bed is simply outstanding. I have stayed in a number of Best Westerns in California, and each time I have a great night's sleep. I would stay here again, and the airport is close by, but you don't get the noise from the aircraft, well, let me say I slept well.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for staying with us. We're happy you enjoyed a good night sleep on our wonderful bed.

"Pleasantly surprised"

5
10/04/2016

This hotel received good reviews from fellow travelers, and that's why I chose it. There are an excess of hotels in the area we traveled to, but I specifically chose this one due to the reviews. My review will join the ranks of the others! The hotel was clean, the beds were comfortable, it was quiet, although situated on a heavily traveled street. The hotel is relatively close to San Francisco International Airport, but even so, there was no airplane noise from landing and takeoffs. The room we had was equipped with 2 queen beds, and one of the beds was in a little side room with an adjoining door, for privacy. I was very impressed with this place and would definitely use it again if I needed to travel to this area.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your review. We look forward to seeing you in the future.

"Very Good"

4
09/04/2016

The room appeared to be newly renovated. The sink counter is granite, I believe, and all the accessories needed were there. I can't give it 5 stars due to the mixup in our reservations as was annotated in problem comments. Always enjoy the ride to and from the airport as a plus. Restaurant food and service was top notch. Thank you.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for staying with us. We're glad you enjoyed our Terrace Café.

"Great room for the value. Can be noisy."

4
09/04/2016

This is our second time here. The good: Great beds and pillows Breakfast included starting at 4:30am (very convenient for early flights!) Easy parking Helpful staff Very close to the airport The not so great: Close to a train line, and some times trains blow the horn. But I guess some people may be bother a little.

bwelranchoinn, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive comments. We have worked hard to improve the soundproofing of our guestrooms to reduce the noise from the trains.

"Good stay near SFO"

4
08/04/2016

The room was clean and comfortable. The staff helpful. The on-site restaurant was good for both dinner and the included breakfast (simple but more than adequate to meet your needs). It's called a breakfast snack as it is self-serve and limited, but plenty of choices really. I paid around $150 (prepaid including tax) - not bad for SFO area on a weeknight.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're pleased you enjoyed your stay and felt you received a fair value for the price.

"Great Hotel"

5
07/04/2016

Superb Room, excellent restaurant much better than 2 expensive French restaurants we dined at while in San Francisco. Shuttle service precluded the need for a rental car. Great amenities, great room. If you are ever in the San Francisco area this is the hotel to stay at.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback. We're proud of our Terrace Café.

"Wonderful place to stay"

5
07/04/2016

There are so many good things to say about this location. The staff is very helpful and go out of their way to please. Liked the location because it was close to the light rail hub and we planned to use it to go into San Francisco but turned out they can arrange city and wine tours, and others and the bus picks you up at the hotel! Nice clean rooms and everything is well maintained.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for recognizing our great staff, housekeepers, and maintenance crew. We appreciate your compliments.

"the BEST...."

5
06/04/2016

Only Hotel we ever stay when we need a park & fly. Always the best staff. Great rooms, great breakfast before we fly and it's great to come back to if we get in late after we have had a late flight. We would not stay any where but here.

"Our El Rancho stay"

5
04/04/2016

We've stayed at the El Rancho for many years. It's an older motel but has been kept up to date. We had my parents 50th anniversary party here in 1980. We've never had a bad stay and will always make El Rancho our first choice, if we have to choose, when coming to the Bay Area.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for making us your "first choice". We look forward to seeing you on your next trip to the Bay Area.

"Just right"

5
04/04/2016

Fast, clean, efficient. The parking feature for the one night stay was paramount, and it was perfect. The only thing is, I never eat the "continental" breakfast due to the fairly unhealthy options-I prefer organic and some gluten-free options.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for your positive comments.

"Surprisingly Great"

4
04/04/2016

This motel was much better than I thought. The beds are comfortable, there are quite a few toiletries available, and the employees are friendly. Breakfast is also included, which was decent. However, there were no bottled water or any microwaves in the room. This turned out to be a little annoying since we had a ton of food we had to microwave. There was not an elevator (it's set to operate soon.) Finally, some of the rooms are very close to the train tracks and it gets really loud once in a while. Overall, this was a great hotel and I would stay here again.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We look forward to seeing you on your next trip to our area. Great to hear you enjoyed a good night sleep on our wonderful beds.

"Really convenient to the airport."

4
03/04/2016

Fine hotel, and great for getting the an early morning flight at the airport. We returned our rental car, then took uber to the hotel, and got ourselves scheduled for early shuttle to the airport. Very convenient, and beds very comfortable. Quite pleased by it.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Great to hear you enjoyed our Hotel. We think our beds are the best. We're glad you enjoyed them as well.

"Very comfortable stay"

4
03/04/2016

We needed a motel which was not too far from the international airport, and El Rancho not only fitted the bill, but was a nice suprise. Close by food outlets, cafes etc, a quiet, very clean room with a comfortable bed, and efficient pleasant staff, with an excellent airport shuttle service at 4.00am in the morning. The motel has a restaurant and a swimming pool, which we did not use, but looked inviting.

bwelranchoinn, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad our great location provided benefit to you. Thanks for mentioning our excellent Front Desk staff and Shuttle staff.

"Good location, good deal"

4
02/04/2016

And breakfast opens early, 430. I had a room back by the railroad tracks and it was soundproofed very well. I never noticed the trains once I close the door. I will definitely stay again as this place is seriously convenient.

"Not good"

3
02/04/2016

It was convenient but I would not stay again. It was noisey and worn looking. Staff was good and they tried to be nice. Resturant offered good food and staff was good. We have stayed at many BW+ hotels and this one is bottom of list

"Terror Room on El Camino Real Street"

2
31/03/2016

This is the worst Best Western Plus room we have ever unfortunately spent the night in. I should first say that we have stayed here before. The location to the airport, the free shuttle, and the relatively safe looking area around it are all pluses. I do however plan to put this one on the bottom of the list on our next trip out. There are other hotels located nearby that I will try first. We checked in late in the evening rather than how we usually do, on the Internet a day or two before to get a better price. I was hoping that things were upgraded when I was informed of the higher price of the room but reality would soon put an end to that thought. I was shown on the map where the room was and anticipated no problems finding it. We got to the back of the large complex and were stopped by a high plastic barrier. Our room number was not to be found and neither was parking. They are installing an elevator on the building and the access and the view to the far end of the building is blocked on the first and second floor as well as the parking lot. We found the secret way around the sight obstructing barriers and eventually found our room, second floor, lots of bags, more tired than before. Ah, the room, it looks okay. Close the drapes, hop in bed and relax? No. The drapes won't close. Picture an old guy balancing on the air conditioner on one foot trying to reattach the drapes to missing pins. I ended up rigging it shut without breaking my neck but good luck to the next time someone wants it opened. Enough of this, it is getting late. What time is it? The clock had missing LEDs, I could barely make out the time. OK calm down, relax a little, turn on the TV and fall asleep. The remote looks OK, why won't the TV go on. Did it have anything to do with nothing lighting up when we first got into the room? That lamp nearby still does not turn on. No lamp, no TV, no frig, better call the front desk. Minutes seem to go by very slowly when you are tired and waiting for someone to come and fix something that should have been working to begin with. We were just about to call again and cancel the service call when a knock was heard on the door. A very nice man had come to rescue us. Very nice, but knew nothing about electricity. It was obvious there was a short in the outlet from the sparks coming out every time he plugged in and unplugged the power strip. Enough, thanks for trying, I just want to get some sleep, early flight, thanks so much for trying. Ah, peace and quiet. What's that? It sounds like a train whistle. It is and it sounds like it is passing right on the other side of the tall fence I saw just past the end of this building. It was only the first of many that went by. We were lulled to sleep and had a bunch free wake up calls early in the morning. They must have been carrying passengers so they went by quick enough but still let you knew they were passing from the sound of the train whistle blowing. Is it morning already? I'll take this list of stuff down to the office so that the next guests to the room do not have the same problems. At least if the TV works, they can block out the noise from the construction and trains. Maybe I will stop in at the free continental breakfast while I am down there. What's that ahead of me? One of the towels just fell off that cart. Oh good, the worker sees it and picks it up. Is he/she folding it back up and putting it on the pile of clean towels? Yes he/she is. Hmm? There must be a 5 second rule on bath towels too. I think I will forget the breakfast here and go across the street to McDonalds instead. I did give the list to one of the gals behind the counter. I was very nice about it, did not even mention compensation for the lack of all services, I was just glad she did not suggest a free meal on them. But wouldn't you know it, the one I dealt with looked like she already had a bad day going. I got no sorry about that, but did receive a stoned faced thank you. This place reminds me of a transient motel. It's OK for one night going to and from the airport but I would not recommend it for any longer stay. There are better hotels nearby for the same price or less.

bwelranchoinn, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your detailed critic of our Hotel. We are sorry we did not meet your expectations. We will review your comments with our staff and work toward fixing the problems you pointed out.

"Very helpful and courteous staff"

4
28/03/2016

Enjoyed my one night stay and would return on future trips. Best Western provided free airport shuttle, free Wifi, and a free continental breakfast. The staff was super helpful and courteous. The only drawback could be the sound of the Bart could be heard from my room, but did not bother me.

bwelranchoinn, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for staying with us and mentioning our great staff!

"Excellent park and fly property"

5
27/03/2016

I am almost afraid to say how much we love this property! If the word gets out it will be hard to make reservations. They do an awesome job of hotel, airport shuttle, breakfast, park and fly options. We use them every time we fly from SFO!

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive comments about our Park and Fly!

"Most convenient motel to SFO"

4
26/03/2016

If you are traveling to/from SFO, and need a one night stop over, this is a very good choice. They will keep you car while away (for a week or more), and provide you with shuttle service to the airport. We have used this service several times with great results. This motel is family owned (60+ years), and they have continually maintained and upgraded the rooms. The is a decent restaurant on site, which is handy.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly program and recognizing our upgrades and improvements.

"Convenient for travel"

5
25/03/2016

The El Rancho is excellent for those who need to leave a car while traveling. We also stay at this property if we are just visiting in the Bay Area. The van picks up passengers frequently at the SFO. A breakfast is served for those leaving too learly for the dining room service. It is excellent.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your positive review. Thank you for utilizing our property when visiting or when you are leaving your car.

"Great Park-n-fly hotel"

5
23/03/2016

We stay at the El Rancho every time we fly out of SFO. The shuttle is very convenient and the parking is great. We have always been happy with the light breakfast snack and the shuttle timing. We have stayed before our early morning flight or on the return flight if we get in late.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you continue to use our Park and Fly program. We look forward to seeing you on your next trip from SFO!

"close to the airport and people are nice but photo is misleading"

3
19/03/2016

People at the front desk are very nice and our room was clean enough, but this is a traditional/old two-story motel. Reading others' reviews and glancing at the photo gave me the idea it was a different property. It is very close to SFO, though.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for recognizing our Front Desk staff and Housekeeping staff.

"Reliable and Convenient"

4
18/03/2016

Still is a great bargain for Sleep and Fly! Pleasant staff in Reception and Breakfast! Rooms in back are quiet and we requested first floor since our luggage was heavy and they still do not have elevators.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for utilizing our Park and Fly program. We agree we are a bargain and do it better than anyone else!

"Bill O'Reilly/Dennis Miller Tour"

5
18/03/2016

Really enjoyed staying at the El Rancho. It was raining way harder than it does in Oregon and we didn't have to go far for dinner; Terrace Cafe was great! Also fun being at a hotel in a city of my younger years. The schools in which I worked often held their luncheons there. Park 'n Fly was the best ever--only wish they'd take us to San Jose rather than SFO because we were delayed on both ends of the trip by SFO fog!

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Welcome back. Thank you for your positive review of our Hotel and Terrace Café.

"Great"

5
18/03/2016

This hotel is great, has a good restaurant and bar on the property, people are friendly, rooms clean, shuttle service to airport all that you need in one place. It is also within walking distance to other businesses and restaurants which is an added value

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed our stay, our great location, and wonderful Terrace Café.

"great value for stay, park, fly"

4
17/03/2016

The cost was $100 less than nearest competitor for 14 days of parking plus overnight stay. 45 minute wait for shuttle when we returned was a little long, but driver was courteous and helpful. Definitely will consider staying here again.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for utilizing our Park and Fly program.

"Not an elevating experience"

3
16/03/2016

Attractive grounds. Terrace cafe nice setting BUT.... 500 building had no elevator. ... only good for a workout when shleping luggage and Is close to trains.... only good if u enjoy train whistle at 11:30pm.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your feedback. We recognize the need for an elevator in our 500 building. We expect to have our new elevator operating in the 500 building by May.

"Good base for travelling."

4
14/03/2016

We stayed here for four nights as accom in SF when researched was very expensive. Reasonably priced and brekkie everyday. Rooms clean and well kept we were very happy with our room, ground floor and no noise only the odd person leaving in the morning. No train noise or planes. Coffee machine, mini fridge all good. After spending a week in a budget noisy motel in LA this was luxury for us. Takes about 20 mins to walk to BART station and then train to Powell Street is 30 mins. All very easy to catch. Breezier was good and enough for us each day, if Yu absolutely neeedddddd or must have a huge hot meal then you can pay for it in the restaurant area, but truthfully I don't understand why peeps would with the amount of food supplied at brekkie.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad we impressed you during your four day stay. Thank you for your great comments.

"Convenient location near SFO"

4
13/03/2016

This Best Western has an excellent location just South of SFO airport,and you will pay for it - about $200. a night during the weekdays. The decor is a bit dated, but rooms are extremely clean. The breakfast is from 0430 AM to 0930 AM, and this being SF, has excellent bread and good coffee. Its restaurant is open for lunch and dinner.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback and positive comments. Thank you for recognizing our great Housekeeping staff.

"Safe travels"

5
13/03/2016

This hotel is excellent and offers a a safe place to leave your car while you are gone. In addition the rooms and service are excellent.On arrival our car was taken care of , the room was very nice with all one would need. the restaurant menu was excellent with great choices. The bar was good as well and so was the morning breakfast. We were celebrating our anniversary with a trip to Hawaii. It was great to have our car right by our room as we returned.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed the benefits of our Park and Fly program as well as our Terrace Café.

"Best Western PLUS El Rancho Inn, Millbrae, CALIFORNIAWhat's this?"

5
11/03/2016

Excellent service and rooms were very clean with very comfortable beds. The breakfast was very good with lots of choices. Would highly recommend this hotel to my family and friends. Would consider staying here again if our travels take us to this location.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your high recommendation.

"Best Park and Ride around"

5
07/03/2016

This place is awesome......looking for a great/clean place to stay at. This is it! When traveling abroad look no further than this place to park your car when traveling and spend the night there before or after you trip. Great location close to SFO airport. Highly recommend this place. We stay here everytime we go on a vacation departing SFO!

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you are regular users of our Park and Fly program. We'll look forward to seeing you on your next trip departing from SFO.

"Cool Place"

4
07/03/2016

My stay at the El Rancho Inn went well. The place was built in 1949, and has been modernized, but has kept the charm of the original design. The room was fairly spacious, and the bathroom had a skylight, which helped to light up the whole room area when the bathroom door was open. It was a comfortable room.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed your stay with us. We continue to try and honor our past but try our best to upgrade our property.

"Convenient for the airport and cheap"

2
06/03/2016

Room was smelling of heavy duty airfreshner… good job I was too tired to bother. The restaurant was decent and burger tasty. Helpful man at the desk. Under no illusions - despite what the promo says this is an airport travel lodge and well used.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your comments. We're glad you enjoyed our Terrace Café.

"Best of the Best"

5
03/03/2016

Best of the Best Westerns has aged well. Good bedding. AC. Comfortable surroundings. Restaurant is good but too many other good places in the area to compete with. Flat screen. WiFi free. Complementary breakfast is better than most

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed your stay and our great beds!

"Convenient location with a twist"

4
03/03/2016

Great property conveniently located by the airport. My room was located close to the train yard ; with trains running at night it took some adjustment. But not an overall inconvenience when considering the price value model.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your business and your positive review.

"Excellent park and fly option"

4
03/03/2016

They have the Park and Fly logistics down to a science. I've used them many times and shuttle service is reliable. Decent room service and on-site restaurant; good Chinese restaurant next door; other nearby amenities (Trader Joe's, etc) a few blocks away. My one complaint is that rooms reek of artificial scent, presumably from cleaning products.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for utilizing our Park and Fly program. We will follow up with our Housekeeping Department regarding the strong scent in your guestroom.

"Nice Rooms"

3
02/03/2016

Pros: Decent rooms. Parking near your room. Great park and fly package allows parking for up to 14 days included. Free breakfast. Easy airport shuttle. Cons: 1) Rude shuttle driver that didn't explain the process of picking up the car, checking in, etc and treated us poorly. Also blamed that the hotel should've already had our car by our room. Condescending and unhelpful. 2) Male front desk associate with long hair upon check in didn't tell us anything about Wi-Fi password, breakfast details, restaurant hours, etc. Called from room to ask these questions, placed on hold and no one returned to phone, so we had to walk back to the front desk after having traveled for over 20 hours. 3) Channel button on remote doesn't work from being worn out. Cooling/heating unit has "repair" symbol on it so that was inoperable. 4) Problem with pressure from bathroom vent and front door so loud whistling noise by door is CONSTANT and loud. 5) Can hear next door neighbor pee in the middle of the night...thin walls. 6) No power outlets near beds. First time trying a Best Western and will be sticking with the consistency of Marriotts from now on (Fairfield Inn, Courtyard, Residence Inn, etc).

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for you detailed review. We will review all your comments and make improvements.

"Great value and service"

5
01/03/2016

We stay here the night before our trip their service was outstanding from check in to the ride to the airport. When we came back into town the shuttle picked us right up and delivered to our car. The evening shuttle employee was very helpful and professional

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly program and mentioning the service provided by our great shuttle drivers.

"great location"

4
29/02/2016

located close to airport and easy to get to. clean and inviting exterior. Friendly staff,very helpful. A pleasure for a weary travler.The resturant was well staffed and helpful. The menu was appealing and food was fresh and quit good. The wait staff friendly and food was delivered fast and hot and the waiter was attentive .

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for recognizing our great staff and Terrace Café.

"Handy to SFO airport"

4
29/02/2016

This is an older facility, but has been kept up pretty well. It is handy to SFO airport. It has free parking, but I came in about 10:30 PM and space was very limited. There were trains that could be heard on my return stay; they were early in the evening so they did not bother me.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback and staying with us.

"Park and Fly option can't be beat"

5
28/02/2016

Whenever we fly out of SFO we stage at the El Rancho - have for 30 years. The room cost for this program is more than a regular stay, but if your trip is more than a few days, it becomes quite the money saver to leave your car with them. PLUS you don't have to negotiate driving at the SFO site! The rooms are great. This is a wonderful old place that has been around since at least the late 40s, when it was an elegant hacienda style restaurant and motel. They have kept it in great condition. The continental breakfast starts at like 4:30am; not the best part of the whole experience, but quite satisfactory. Getting picked up at the airport and reconnecting with your car is easy. The shuttle driver picks up your keys and delivers you right to your car; you don't even have to go into the office. All of the staff are friendly and helpful.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for your 30 years of loyalty. We'll continue to do our best to keep the Hotel looking great and offering the best Park and Fly at SFO.

"Park and Fly Gem"

4
28/02/2016

We love this hotel for Park and Fly- we use Reverse park and fly mostly. The service and pricing are good and easy access off the freeway and to the airport is a huge plus.The Continental breakfast is a great addition for travelers leaving early for a flight.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly program. We're glad to offer our morning snack starting at 4:30am daily so you can grab a bit to eat prior to leaving for your early morning flight.

"Good Night's rest"

4
28/02/2016

El Rancho Inn was a very nice motel. We were a little concerned at first because the building we were in was near the railroad tracks, but the train stopped running around 10 pm so we got a great night of rest. Compared to other BWs we stayed in the breakfast was a little lack luster. But we didn't leave hungry any way.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for sharing your feedback. We're glad you had a good nights rest.

"Good location for early morning flight"

4
28/02/2016

Nice property. Staff tremendous! Furnishings a little dated, but room clean. Food at the restaurant pretty mediocre - but certainly workable. I could have left the property - lots and lots of retail and restaurants in the surrounding area. Second floor - would have been nice to have an elevator, but short flights so lugged the suitcase up! All in all, no complaints. And a short, easy trip to the airport in the morning.

"El Rancho is Fantastic"

5
27/02/2016

Whenever flying out of SFO, I love staying at El Rancho. Staff are wonderful, the restaurant is five star, and the rooms are small but delightful in quality and decoration. The shuttle to the airport picks you up in front of your room (no hauling luggage to the lobby) and on return you are dropped off at the exact place you left your car and there it is. How wonderful is that!

"Best Park Stay & Fly deal around"

5
27/02/2016

Excellent hotel at a very reasonable price. 4 1/2 Star restaurant on premises, so no need to go out to dinner. Shuttle service to and from airport the best we've ever used. Clean vans, friendly drivers and lots of them. Rooms are very clean and bed comfortable. And they drop off right at your car upon your return. Non better in the City for Park, Stay and fly.

"Clean, Friendly, Close to Airport "

4
24/02/2016

Everything here was very clean...lobby, room, breakfast area. Front desk and breakfast staffers were friendly and helpful. The price was reasonable and they did have a regular shuttle to the airport. Would stay again the next time we fly out of San Francisco.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your comments regarding our great Front Desk staff and Housekeeping staff. We look forward to seeing you on your next trip!

"Excellent airport park and stay"

5
24/02/2016

This place was great! We parked our car for 9 days while traveling and stayed overnight on our return. You can choose to stay at the beginning or end of your trip. Free shuttle service to and from the San Francisco Airport every half hour, 24 hours a day. Nice rooms, good (better than most ) free breakfast and great service. Highly recommend.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed our great Park and Fly program.

"Check in for the room STAY FOR THE FOOD!"

4
24/02/2016

Stayed on night. Check in staff was laughing and cheery! Room was fine, not wow, but comfortable. Hotel's South of the border ambience is fantastic. Especially around the pool. After checking in I headed out for an early dinner at 5:30. Peeked into the restaurant (Patio?) the front had told me about. Got full dinner menu at the bar. Ended up staying there for five hours enjoying meeting nice local people and visitors. So I never left parking lot of the hotel. Bar and restaurant staff also four stars. Noon check out is great. Shirt walk to Trader Joes and many restaurants. Recommend this.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your recommendation. We're glad all our staff was helpful and upbeat.

"Beware of Rooms 326 and 327"

4
23/02/2016

I love this hotel - the location, the prices, the staff, free parking...everything...well, almost everything. We stayed in rooms 326 and 327. They were very clean and comfortable. However the water temperature in the showers could not be regulated. The water continuously oscillated from scalding hot to ice cold - back and forth. We had to dance in and out of the water to safely bathe. Yes, I notified management, and engineering offered to move us to different rooms. They said the problem could not be fixed because the rooms were so close to their restaurant that the dishwasher caused the changes in the water temps. So, beware of these two rooms when you check in. My advice is to avoid any of the rooms in that number series that are upstairs and directly behind the restaurant. One final thing. The "included full breakfast" that the hotel advertises on websites is not included. A delicious continental breakfast is included but the "full breakfast" is not. The hotel offers a full breakfast but there is an additional charge for that. P.S. The Safeway grocery store, a bit south of the hotel has delicious sushi to go, hand-made on site. It's worth a visit just to experience this fabulous "grocery store." You have to wander around inside of it to appreciate the bounty that is on display.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback. We will investigate the issue with the water temperature in the showers. We appreciate your business and will work on resolving this issue.

"Convenience, service, value"

4
21/02/2016

Stayed overnight in double queen-bed room. Early check-in after unexpectedly early arrival, courteous and efficient front-desk service, easy ground-floor access to clean room equipped with free Wifi, fast airport shuttle on time and at our door (even at 4:30 am). Great location and value!

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for commenting on our great Front Desk staff. We're glad you enjoyed your stay.

"Large place, small rooms, good airport shuttle"

3
20/02/2016

This BW in Millbrae is one of the closest lodgings to SFO, and that's mostly why we chose it. It's very large, with possibly 700+ rooms spread over acres. Our room was small but mostly comfortable, except for a noisy heating/ventilating unit that kept waking us up as it cycled on and off. The onsite restaurant is nice, and other eating places in the neighborhood offer diverse options. There's an onsite gym and pool.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your comments. We're glad you enjoyed our Terrace Café.

"very good accommodations. already have reservations to return..."

4
17/02/2016

this was an unplanned visit/stay. we were supposed to travel further, but i got sick and couldn't drive any further. and this was our first stay at the el rancho - a very pleasant experience. the room in one of the newly renovated sections (700 bldg) was lovely - small but very nice. the bed, coverings, pillows were heavenly - which i appreciated since we both slept for over 13 hours. we had already made reservations to stay at this hotel in may and now that we have stayed here, we are very happy and looking forward to that stay.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed your first stay with us. We look forward to many more.

"Park and Stay"

4
17/02/2016

Great to leave our car and have an overnight accommodation before an early flight. Would like the continental breakfast to be a bit better and rates were pretty high compared to past experiences there.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for utilizing our Park and Fly program.

"Best Park N' Fly around"

5
16/02/2016

We have stayed at the El Rancho Inn numerous times over the last 25+ years. The hotel is dated (3 star), but it is well maintained, clean, safe, and offers 24 hour airport transportation. Their Park N' Fly program is probably one of the best in the San Francisco airport area as you can park your vehicle for up to 14 days included in the price, and then only $7 per day if you go over that. We have never experienced an issue at this hotel, and we highly recommend it. If you are looking for 4 or 5 star accommodations, then I would not stay here; however, if you are looking for a great place to crash before or after a flight out of SFO, then I highly recommend the Best Western El Rancho Inn in Millbrae.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your business and passing on the merits of our Park and Fly program.

"Clean with Friendly Staff"

4
16/02/2016

The decor in the lobby and our room was dated, but this was a very clean place. Thank you for that. We stayed here so we could make a quick trip to the airport in the morning, and we were able to get to the car rental return within 15 minutes with a minimum of fuss. There is a shuttle to the airport if you return your car the night before and that is helpful.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us and providing your positive feedback about our Housekeeping staff.

"vacation"

5
15/02/2016

I love this hotel because it is clean the staff is friendlyand I can leave my car while on vacation. they offer a nice breakfast and a shuttle. They offered my family a suite that slept all of us with a kitchen so I did not need two rooms. I stay here whenever I travel from san Francisco and need to leave my car. I never have to worry. the shuttle is great.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad our staff made you feel welcomed. Thank you for utilizing our Park and Fly program. We'll see you on your next trip leaving from SFO!

"Good stay for airport"

3
14/02/2016

This is a perfectly fine restaurant for an overnight stay before or after a trip. They make arrangements to park your car for the trip. The motel is a typical Best Western, fully adequate, clean and quiet. The room includes a coffee machine and free wifi. This is a very busy place because of the convenience for travelers. The TV in my room was broken, and they sent a repairman within minutes. Only after he was gone did I realize the sink was also broken - the stopper stuck in the "down" position - so I decided to just live with it. The restaurant is fine, very convenient.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your positive feedback regarding our Park and Fly program and our Terrace Café.

"Very good Sleep/Park/Fly program"

4
08/02/2016

The rooms are spotless. We stayed there the night before our flight and the night when we returned. One room was in the newer section and quite small. The other was considerably larger. The service was excellent and the lobby includes a computer with dedicated printer for printing boarding passes. The Park and Fly process was also excellent. When we arrived back at the hotel after our trip, our car was parked right outside our room. The shuttle was prompt and the driver courteous. There is a good selection of items for the complimentary breakfast and we also ate one dinner in the nice restaurant.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed the benefits of our Park and Fly program. Thank you for the compliments to our wonderful Housekeeping staff.

"Good Hotel for Expensive SFO"

4
08/02/2016

This is my second visit to this hotel. My flight was cancelled and I needed an overnight stay near SFO. The neighbourhood is not exactly upscale but the property itself is nicely kept, has a restaurant and pool on the grounds and is about 2 miles from SFO with easy access if you are driving. The hotel has an airport shutttle service but I had a rental car so did not use. The front desk staff was very professional and attentive and Vickie gave me a junior suite at a rate about half that of hotels a bit closer. It was a lovely room, very spacious and quiet in spite of the fact there are trains passing every 5 minutes that insist on blowing the horn. I will definitely consider this hotel and this suite for a future visit to SF area even if not flying.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed your stay and the service Vickie provided.

"The perfect place to stay near the S.F. Airport!"

5
07/02/2016

The Best Western El Rancho Inn, Milbrae, CA is the perfect place to stay. Whether you're planning on flying in/out of S.F. Int'l Airport, on a local vacation or business trip, this is the perfect place to stay. Staff is friendly, accommodating and accessible 24/7. Rooms are conveniently located near a great restaurant and bar. There is also a nice pool and lovely garden with a fountain. Because of frequency of use by travelers, it always feels safe coming and going, even at night. The staff always goes above and beyond in providing outstanding service. I have stayed at this hotel for decades on both personal travel and frequent business trips. I highly recommend them for their outstanding service and facilities.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your positive feedback regarding our property and staff. We're glad you enjoy our Terrace Café.

"Great hotel to do sleep/park/flu"

5
02/02/2016

I have stayed at this hotel many times when I am flying out of the San Francisco airport and need a hotel room for one or two nights and want to leave my car at the hotel while I am traveling. the rooms are nice and clean, the parking option is very easy to use, and the shuttle service to airport is very good. Oh, and their hamburgers with French fries at the restaurant are real good too.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed the benefits of our Park and Fly program and also enjoyed our Terrace Café.

"fantastic service"

5
02/02/2016

Will have to say that this stay is in my top 3 best hotel experiences. The service from the shuttle driver to the end was fantastic. You felt welcomed and they actually cared. We stayed so we could take an early flight the next day at 5:30 and they had no problem driving us over at 3:30.. We appreciated it

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're so pleased our staff left a memorable impression. Thanks for the high marks!

"Great Stay"

5
30/01/2016

Enjoyed the times I stayed here both as one night stay for airport convenience and when I stay over and leave my car while I am on a trip. Staff is very helpful and pleasant. Great breakfast before early morning flights. Never stay any where else.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive comments regarding our Park and Fly program and thank you for your continued loyalty!

"Good Location for a couple of days near SFO"

4
29/01/2016

Free shuttle from the airport was good,but waited awhile.It is supposed to be every 30 mins. The pickup is on the departures level -follow signs to Hotel Shuttle stop. Reception staff very helpful. Room good,with very comfortable bed after long flight.I slept very well.. The "Terrace Cafe" has a variety of meals at a reasonable price. There are a lot of restaurants and supermarkets within 10 minutes walk-so you are not isolated. Public transport using BART into downtown is about 15 minutes walk from the hotel. Overall-a place I would stay again

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your compliments on our great beds and staff.

"Some good, some less good"

3
29/01/2016

We booked this hotel on the strength of other reviews and recommendations we read online, and were disappointed. It's expensive for a Best Western, in my opinion. However, the staff are very friendly and helpful and the breakfast and airport shuttle were nice. And the WiFi was very good. And the toiletries were fine. Our room was beside the construction area, with no stairs close and right beside the train tracks, which made for noisy, dirty, and inconvenient room location very far from the front of the hotel, from breakfast, and from pretty much everything. The hotel itself felt old, and a little run down, but still okay. If it had been half the price, I would have felt it was good value. But it was not.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks you for your feedback. We're glad our staff was responsive and our free internet worked well. We are in the process of adding an elevator in the area you stayed. We're doing our best to keep the area clean and organized. We do our best to keep our prices competitive and always try to provide a good value for the price our guests pay.

"Excellent For SFO Travelers!"

5
28/01/2016

My flight had got cancelled because of the East Coast storm and I needed a place to crash. I tossed around the idea of just camping out in the airport. But I was really uncomfortable and knew I wasn't going to get a good rest. So i headed over to the Best Western El Rancho through a free shuttle bus that the Airport / Hotel provides. I arrived 10 minutes later, exhausted but enthused over spending my first night in a hotel room alone...ever. I had informed them what time I had to be back to the airport in the morning and they had a shuttle waiting for me at 8am. The folks at the desk were very pleasant and professional. After getting my key, i headed over to the bar and had a salad and drink. The waitress there was also very kind and courteous. The property is a tad big, so I had to walk for a couple minutes to get to my room. Upon entering I noticed how small it was, but it wasn't that big a deal since I was alone. The heater took awhile to heat the room up, but i was so out of it that it wasn't a major concern. The room was VERY clean. Nothing out of the ordinary upon a quick inspection. I ate my dinner, watched the rest of Book of Eli before taking a bath. Got a call to my room a bit later, almost didn't answer it... glad I did. Someone had found my credit card at the bar. I quickly headed over there and thank the person who had given me the call. Next morning, took advantage of their free continental breakfast, which was pretty tasty with its assorted variety's. Few minutes later my bus was there at 8am on the dot. I got over to SFO in plenty of time for my flight. Greatly appreciate ht

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're pleased we were able to provide you with a good rest and good food and service over your unexpected stop over. Thank you for your comments.

"Park and stay heaven"

5
27/01/2016

Best value and service for a park and stay or reverse stay at the end of your trip. I always stay here when flying out of SFO, it could not be easier! We have another trip planned in May and my wife stated that we are doing that again!! She loved the pick up service and not having to drive home after a late night return flight.

bwelranchoinn, Front Office Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for mentioning the great value of our Park and Fly program. We look forward to seeing you again in May.

"Convenient,safe and clean"

5
23/01/2016

Great place to stay when visiting the Bay Area. Clean and well managed.We had our wedding reception here 48 years ago and stay here almost every year when we come back to the San Francisco area.Great location for your visit.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback and your loyalty. We look forward to seeing you on your next trip to our area.

"Good place depending on your plans"

4
22/01/2016

The property is undergoing renovations (1/16), so ask for a room in the already renovated area, like the 500s. Those rooms are kind of rustic, like what you'd expect further north in CA, and they're nice. There's a fridge but no safe. The towels are thirsty, not thin. I was impressed. It's a short walk to the supermarket, Trader Joe's, and a LOT of really neat restaurants. They are great about airport shuttle trips and making sure you get there on time. BUT if you want to be using Bart the metro rail to get places, find a different place. It's a mile walk to the Millbrae station, which may not sound far, but at night, it's not a good idea to do alone as a woman. So, you have to take the Airport station, which is over $4 MORE per trip, and then get the shuttle back to the hotel. I'd probably stay in a different place next time if I weren't going to use Uber or rent a car.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback. We appreciate your compliments. We do offer BART connection through the SFO International Terminal. We are not happy that BART charges $4 more per trip.

"Security guard resting in my room"

2
22/01/2016

I stayed at this hotel 11-20-15, arriving at midnight, after 20 some hours in four different airplanes. San Francisco was cold and misting. I had made my reservation months in advance requesting a room close to the office for safety. When I arrived, I was given what was supposed to be the only room available on the main flor, a room far away, behind the pool and trash cans at the dead end of a well lighted hallway. There was no one around and no one to walk me to my room. My door key would not work. I was about to trek back to the office when the door opened. It was the Security guard with coffee in his hand. I could see the TV was on and the bed was disheleved. He said he was in there checking the noise level inside the rooms. I returned to the office, asking "What kind of an operation were they running"? They gave me $20.00 off my prepaid room, a room right upstairs, and the Security guard helped me carry my luggage. I felt vulnerable and uncomfortable and did not sleep that night. I left at 6:00 AM the next morning back to the airport. I wrote letters and was given my night free. I am still not happy. I am appalled at the lack of common sense by the employees. We have used that hotel for a Park & Fly but no more. Thousands of dollars of cars sit out there without security and women travelers do not get extra support. Stay elsewhere.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your comments. We received your letter and have followed up with our security company regarding this issue. We apologized for the problems you experienced.

"Great step off point for early am flight"

5
21/01/2016

A great value and very pleasant place to stay before and after a flight. The restaurant is also very good. i have used this property 3 other times and will continue for future trips. It is warm and inviting after a long trip.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for your positive review of our Park and Fly program. We're glad you enjoyed our Terrace Café.

"Best Western Millbrae"

3
21/01/2016

The hotel location and room were okay and only about a 5 minute drive to the San Francisco airport, but I was very disappointed in the shuttle service to the airport. It was very slow both for our departing and returning flights. It look well over 30 minutes to get to the airport and we had to wait for the shuttle more than 30 minutes on our return.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback. I will figure out why we were delayed in your service to and from the airport.

"Excellent Facilities"

5
17/01/2016

Need a place with facilities to and from the San Francisco International AIrport (less than 5 minutes away), BART (Bay Area Rapid Transit), AMTRAK and the 101/280 Freeways? This is it! Also has park and ride services at reasonable rates. NO need to stay in the city. Restaurant and bar on site are great with terrific free breakfast services. Our favorites, Millbrae House of Pancakes and In and Out Burgers close by! Don't miss this place--it's reasonably priced, clean and a relaxing environment.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive comments. We appreciate your feedback.

"Great value"

5
16/01/2016

Ideal if you do not want to spend crazy money to stay downtown SF. The shuttle takes you to the BART and in 30 min you are downtown. The only little problem I encountered was in regulating the water in the shower: Too hot or too cold. Internet was very fast, and breakfast was available starting at 4:30am.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We agree with your comments that we are great alternative to staying downtown.

"Good and convinient Hotel"

5
16/01/2016

The hotel is very near to the airport. It gave me a very shock that there is a shuttle from the airport to the hotel, very convenient to get there, it is free of charge. The room of the hotel is very clean and cosy, it made me a feeling of home. The terrace bar is very nice and cheap, you can have a nice meal there. In a word, it is a good hotel for a car traveller.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed your stay and our Terrace Café.

"Excellent overnight for SFO departure"

5
13/01/2016

Based on a previous experience, I again spent the night at the El Rancho Inn and was very pleased. Our first floor room was spotless and comfortable with a great hot shower. Two club chairs and a lovely view of the garden added to the ambiance. The complimentary shuttle service was prompt and the driver was courteous and helpful. We avoided expensive parking lot fees and waiting in the cold for a shuttle as we were able to plan in advance the exact time of El Rancho's shuttle departure. This is my favorite way to start a trip. Not only did we save on parking but we were able to enjoy complimentary breakfast and a good night's sleep before our flight the next morning. Share review Write an update Edit review Delete review

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your comments. We agree with your thoughts regarding our Park and Fly program. It is the best way to start or end your trip.

"Our favorite park and fly."

5
12/01/2016

We have stayed at this hotel many times and always come back. The park and fly feature is worth the extra cost. The staff is very professional and friendly. The shuttle drivers are helpful and have a good sense of humor. We will continue to use this hotel when we travel.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for recognizing our staff, especially our shuttle drivers.

"Great Stay"

5
11/01/2016

WE love this Best Western, we only stay here when we need a park & fly, . It has a great staff, always clean, quick pick up to and from the airport. Nice quick breakfast that you can eat there or take with to the airport.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly program. We agree that our staff is great! Glad they made a good impression.

"No frills airport hotel"

3
08/01/2016

The rooms are spread out over the estate, so its actually a hassle if you don't have a car and have to drag your luggage to the room. Pickup took an unusually long time, waited for 30 mins at the airport and seemed to be less regular than other hotels. Breakfast was standard, bonus that they provide it from 430am in case you have an early flight.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your business and thank you for your feedback regarding your stay.

"Stay overnight & park upto 14 days"

5
08/01/2016

I have used this option to be close to SFO and leave my car up to 14 days as a package-great rates, good facility. This was the first time I used the reverse option (park first, stay upon return). Very satisfied with both methods.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed the benefits of our Park and Fly program. We'll see you on your next trip from SFO.

"AVERAGE motel, VERY GOOD park & fly program"

4
06/01/2016

El Rancho is a well-maintained group of older motel buildings, nothing too special in its accommodations. The staff I encountered were friendly and helpful. Just don't count on sleeping late in the morning; there's a good deal of noise from other guests making early departures. Their well-run park & fly program is a very good deal if you need to stay for a night before/after flying in/out of SFO; the combined cost of a one night stay and 14 days of parking compares favorably to just parking at SFO's long-term parking garage.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback and utilizing our Park and Fly program.

"Great place to stay near SFO."

4
06/01/2016

What a wonderful place to stay to drop family off at SFO for an early morning flight. That's what we did to end the holidays bay-area visit sending them home. What we needed was a safe, comfortable location were we could share some laughs, get some sleep and escape the traffic in time to get back home in northern California. Oh yeah they made their flight too!

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us. We're glad we were able to provide satisfactory service over the holidays.

"Stay & Park"

5
04/01/2016

Always great and convenience for our trips to visit family back east. Best place to stay overnight and to be able to leave the car to get back and forth to the airport. We have been doing this for many years as we need to use the SF airport. Unfortunately, we did have a minor problem with the car parking for the very first time after many years. Was reported, but after we got home.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for using our Park and Fly program. We appreciate your repeat business.

"Clean, convenient and a good value for an airport motel!"

4
03/01/2016

I am a picky person when it comes to hotels. My one BIG must have is no "bedspreads", just a bed cover that is washed every time the room is used. The top cover on these beds was very fluffy and comfy, down-like, but not so sure it is cleaned with each guest. If so, then the place is A+++++ for the price. The room was clean, quiet, outside entry, and very adequate in every way. The airport shuttle was on time and included in the price of the stay. We ate at the hotel restaurant, and it was surprisingly tasty and reasonably priced. The morning complementary "snack" was pretty mediocre, all packaged stuff, but I really don't eat most of that stuff anyway so it did not matter to me. They had coffee, juice, and fresh fruit so I was good! If the bedspreads are washed with each guest, I will DEFINITELY return when flying out of SF.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We look forward to seeing you on your next trip from our area. We appreciate your comments and are glad you enjoyed our Terrace Café.

"Smooth"

5
31/12/2015

Great park/stay/fly program. Works smoothly. We didn't have to worry about anything. So close to SFO. Staff was friendly and helpful. It is amazing that this motel is 65 years old and looks this great. It is so clean!

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you enjoyed the benefits of our Park and Fly program.

"Romantic. Surprise. Mini Getaway."

5
31/12/2015

Our experience at the El Rancho was really wonderful. From the last minute reservations, early check-in, professional, warm and cheerful staff (who wants to work on Christmas Day, much less, early morning?), to the room, which was great. Decor was nice, very clean (only one issue, but that was addressed with housekeeping and really not a big deal). We were on a mini getaway, and had our privacy respected,(as we've been to different hotels where housekeeping would knock on the door and ask if we were staying over, which can be annoying when you are trying to sleep as late as you can). When I called the front desk to ask a question, the agent answering was always polite and gave good suggestions. The only "eh" thing was, the first morning, when I went into the cafe' to get breakfast, the server was a bit brusque. The selection was okay, however, being a Best Western Plus, the few I've stayed at before had really nice hot breakfasts, and not just Continental. Don't know if it was because of it being Christmas (understandable), but the next morning, there was less of a selection for breakfast. Overall, we really enjoyed our stay. I would definitely recommend, and already have, friends to stay there.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us and providing us feedback and compliments.

"Irresponsible management"

2
29/12/2015

I did not have a swell experience. I went there last week with my family for vacation,one of the housekeepers threw out my retainers, please be careful with placing your items or they might get thrown out. My parents and i called the front desk, they were of no help,they kept shirking the situation away, and were ill-mannered. if you value certain belongings, take it with you during the day if you plan to leave the premises.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're sorry we did not meet your expectations. Our housekeeping staff take great care in not moving or disposing of items when cleaning occupied rooms. When we spoke at our Front Desk I did not feel I was ill-mannered but tried to explain it would be hard to pinpoint the responsibility for the lost item on our housekeeping staff.

"A clean California Spanish style motel convenient to restaurants and SFO"

5
29/12/2015

I have stayed here on several occasions when I arrive late into SFO from the east coast, or when I arrive late into SFO and don't want to make the long drive to visit family in central California. The staff are helpful, the rooms are clean and recently renovated. The motel provides a nice departure snack of pastries before I leave in the morning, and the motel is within walking distance of several excellent Chinese and Vietnamese restaurants. It is also convenient to a shopping area with supermarkets and banks.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us. We're thankful that our property is located in a great neighborhood with walking access to many restaurants and shops.

"Convenient and close to airport"

4
27/12/2015

Arrived on late flight. Easiest check-in ever. Very friendly staff. Free breakfast was less copious then other hotels but enough with choices of pastries, toast, bagel, boiled eggs, oatmeal, fruit and beverages. I would recommend.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your recommendation and mentioning our great service staff.

"Early SFO flight plus parking"

4
26/12/2015

We had a very early flight from SFO and we would have had to drive from two counties north of San Francisco, CA. Instead, we chose the El Rancho Inn located in Millbrae, CA which is very close to the airport. The hotel was very nice but the selling point was the 14 days free parking plus only $7 per day for the two additional days we needed. There was free transportation to and from the airport. They take your keys to your car and park them in a location so that everyone arriving from the airport has their car located in the same area of the huge parking lot.

"Most convenient Inn for long stay travel."

5
23/12/2015

We enjoy staying at El Rancho for the convenience of their parking while taking long term travels. The room was clean, the lounge offers great appetizers to have with cocktail. The Bartenderette was very friendly as were all employees.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for using our Park and Fly program.

"Overpriced, and just plain awful"

2
22/12/2015

We needed a place to stay near the San Francisco Airport before an early morning flight home from a business trip. There are only two nice things I can say about this hotel. It is very close to the airport, and the daytime staff was helpful. Everything else was just plain awful, especially for the price we paid to stay at this motel. I was assigned a first floor room, that was tucked in behind the restaurant area. I felt this was very unsafe for a female staying on her own. My room smelled like someone had died in it, and was so bad I called the front desk and they sent someone over to spray it, which helped just a tad bit. And then it rained in the middle of the night, and the gutters were so small they couldn't handle the flow and so it sounded like the area was flooding, which woke me up several times overnight. I don't know that I was ever so happy to check out of a motel in my life. If I had paid under $60 for the night, I don't know that I would have been so upset. But the night cost ~$182, which was ridiculous for what was received.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We are sorry we did not meet your expectations. We will share your feedback with our staff and work to make improvements.

"Not worth it"

2
21/12/2015

Noisy (the rail tracks are very close, the heater is very loud when heating the room), old and need remodeling, tiny bathroom, under re-construction, internet booking misleading - ended up paying almost twice the rate booked

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for your feedback. We are sorry we did not meet your expectations.

"Zero personality but fine for what it is"

4
21/12/2015

Not much to say really - it's a simple place with a decent bed and TV and shuttle to the airport. If you need a room for a few hours it's fine but that's all. Service was so so. Ate at the restaurant - not great, not horrendous. Struggling to say more.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback and staying with us.

"Nice accommodations but very noisy"

3
18/12/2015

The rooms were well-appointed for a Best Western; upgraded bedding and pillows. All the room amenities were modern and new. A well-maintained property. But the property sits next to an active railroad track with trains going by on a fairly regular basis; at night 2-3 trains went by, and as they go, they are sounding their horn. The room is sound-proofed, but it still kept me up. You may want to bring ear plugs. Also, the free breakfast is a "departure snack", and they do mean snack as there is no hot food other than the reheated, omelette-in-a-bag.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback and your business.

"Top Flight Service & Staff"

5
18/12/2015

The El Rancho Inn & Suites gives guests outstanding value, service, and convenience for visits to the San Francisco Peninsula, and SFO Airport flights. The staff is most helpful, and friendly, every time we've stayed there. They even remember that you are a returning guest, and greet you warmly. It's a place that has friendly feel to it, where the staff really gives off the attitude that they are there to help you.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thanks for your comments and recognition of our great staff.

"Great SFO Airport Motel"

4
16/12/2015

We've stayed here several times, and you can't beat the value - especially if you're doing a park n fly. Nice accommodations, and a free breakfast included, plus a shuttle to/from the airport. Staff is very friendly and accommodating.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for utilizing our Park and Fly program. We appreciate you positive comments about our great staff.

"Stay on the Run"

4
14/12/2015

For those who want comfort and fair quality for a fair price, you can't beat the Best Western. The staff is friendly and helpful, the breakfast is handy for those on the go with the need for a quick roll, coffee or toast.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate your positive feedback. Thank you for mentioning our great staff members.

"Super nice, super convenient, super clean"

5
13/12/2015

Modest room, tastefully and comfortably laid out. Excellent choice of pillows clearly marked firm and soft. Firm bed (the way I like it). Very nice towels—looked brand new. CalTrain runs close to the hotel and our room was the closest room to the tracks, but railroad noise was minimally disturbing and should not be an issue for guests. Otherwise very quiet. The breakfast buffet was outstanding and far above the quality typically found at motets/hotels. The buffet offered brioche which was good (I know my breakfast breads and this was not Paris good, but it was very good by US standards), choices of breads and scones; locally sourced apples which were delicious; good coffee; good OJ. Staff everywhere were pleasant, cheerful, and helpful. Certainly would stay here again the next time I fly through SFO.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Looking forward to hosting you on your next visit to our area. We're glad you enjoyed our pillows and the service provided by our staff.

"The place to stay at the airport"

4
09/12/2015

Great location and the best park and fly program in the area. the facility is a basic 3 star but as a 3 star is excellent. It is clean and very efficiently run. The staff is efficient and the beds are comfortable. The rooms are basic but for an airport facility it has everything you need

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your feedback. Our goal continues to be striving to be the best three diamond property we can be. We're glad you recognize our efforts.

"Great Park and Fly program"

5
09/12/2015

Very efficient park and fly program. You check in, pay for the room, they pick you up in the morning for the airport at your room. When you return, you take the shuttle back to the hotel and they bring you right to your car and you are on your way home! Slick!

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We appreciate you utilizing our Park and Fly program. We are glad we contributed to making your travels a little easier.

"More Motel than Hotel. Ok, but basic"

3
07/12/2015

I would describe this as a motel, with the external door to the rooms opening out to the motorway rather than into a hotel/reception area. If this was not located in Palo Alto you'd expect the room charge to be <$100 per night. Rooms were of a decent size and clean enough but this is a no-frills 'motel' and good enough for somewhere to stay for a business trip or short trip to Palo Alto / Stanford but if budget and availability allow I'd shop around. The accommodation is 10-12 mins to University Ave. (central Palo Alto) and 5 mins to Stanford Shopping Center. The bed and bedding is comfortable and wi-fi is included as is a selection of hot and cold breakfasts. Overall, this is an adequate place to stay while in Palo Alto if you just need somewhere to hold up.

"Vicki and the morning crew saved our vacation!"

5
05/12/2015

Vicki and the entire morning staff on our Nov 17 arrival went over the top to help us! They saved our vacation!!! We booked a Park, Fly & Stay as we have done in the past. They always provide a good value. A normal 1:45 to 2:30 hour drive turned into a 4 1/2 hour crawl because of numerous accidents. We called them and let them know of our predicament at each delay point. They were standing by to rush us to the airport. An additional 5 minute delay would have cost us our trip. We arrived at SFO 45 minutes before our international flight took off! We made the flight. Thank you Vicki and the whole morning staff who rooted for our making the flight! You are the greatest!

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We're glad you made your trip! Thank you for recognizing our great staff. We're always here to help!

"Park n Fly"

4
05/12/2015

We use El Ranch for all our extended trips. The rooms are clean, roomy, and reasonably priced for SFO area. First 14 day parking is free and $7 per day thereafter. They have a simple free breakfast, and there are lots of restaurants in the area.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for utilizing our Park and Fly program.

"Great for Staty & Fly"

4
04/12/2015

Hotel rate for stay and leaving car and proximity to San Francisco Airport-SFO very convenient. After doing the math for getting up long before dawn to drive approximately 50 miles to SFO and pay for parking and shuttling. No contest! Came out to only approx. $100/night for hotel. Will definitely repeat.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for staying with us and using our Park and Fly program. We agree that our Park and Fly is a great value and makes traveling out of SFO a lot less stressful.

"One night respite enroute from SEAsia to Austin."

5
03/12/2015

From start to finish,this Best Western Plus exceeded my expectations. i was exhausted as I had been traveling for 2 days. The hotel shuttle arrived within 15 minutes . The 2 gentlemen at the front desk were exceptionally helpful. Yes, the shuttle will pick you up at ,at your room if you have large luggage! Imagine that. Yes,the early breakfast opens at 0430. Yes, that too. Yes , you can use the office printer to print out your boarding passes. The room was cozy, clean ,nicely furnished. Very pleased with my brief stay.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
We are so glad you were pleased with your stay.

"Excellent airport connection"

5
03/12/2015

We stayed before and after our trip. shuttle to airport was quick and easy. They understand the stay and fly business and do it very well. Rooms are clean and breakfast opens early (4:30). Shuttle picks up at the room, which makes things easy with luggage. Return pickup works flawlessly. Car was parked in front of the room, and all paperwork was done ahead of time.

bwelranchoinn, General Manager at BEST WESTERN PLUS El Rancho Inn, responded to this review
Thank you for your positive feedback about our Park and Fly program. We're glad we performed well and made your trip a little easier.