Best Western Plus Hotel Felice Casati,  Milan

4.0/5  - based on 806 guest reviews.
Via Felice Casati 18, 20124, Milano, Italy - See map
+39 0229 404208 +39 0229 404618



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1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 806 traveler reviews
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The Best Western Plus Hotel Felice Casati combines the traditional Italian elegance and contemporary convenience of Milan. Personalized service is only one of the luxuries our guests continue to remember long after their stay. Standard amenities also include free Wi-Fi, air conditioning and LCD satellite television in all our rooms. Hidden away on the quiet Via Felice Casati, the hotel offers guests a tranquil reprieve from bustling Milan, which lies waiting a short distance away. Whether you visit Milan for work or pleasure (or indeed a bit of both!) the Felice Casati is located conveniently close to both the famous Corso Buenos Aires shopping mecca as well as the business centre of Milan. Both the Porta Venezia and Central Railway station are within walking distance, allowing our guests to pick and choose between all the attractions and exhibitions of the city of Milan. 10% national VAT included. Local city fee is 5. 00 EUR per night, per adult over 18 years old. The additional fee is excluded and it will be paid directly at the hotel.

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Room 1

Guest reviews

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Business Business 187
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Sleep Quality
Best Western Plus Hotel Felice Casati,Milan
  • 1
    « Unethical Hotel and Terrible Customer Service »

    Was on a flight from Zurich to Milan that almost crashed because of a bad storm. Called the airport as soon as plane was turned around and grounded in Zurich. Was supposed to pay on arrival- was told reservation was cancelled and would not be charged... Had only made the reservation a few hours before the plane left and the hotel was close to empty so they definitely weren't losing the income of renting to another client from me almost being in a plane crash however despite being told I would not be charged, I was charged anyway. Have contacted Hotel Casati on 3 separate occasions and no one has ever bothered to respond. Finally requested to a Chargeback from my bank-they responded to that claiming the charges were valid. Clearly they do not care at all about their guest experience and their customer service is beyond lacking. They legally cannot charge me because Force Majeure which nullifies all contracts because I could not reasonably hold up my end of it- same as if they had an earthquake and the hotel was destroyed- they would not be liable for their end of providing accommodation in such an instance- because it is out of the realm of reason. I will absolutely never stay there in the future and will warn everyone I know of not to stay there because of the horrible customer service. Disgraceful.

    « Really good »

    I was in Milan with my boyfriend to see an AC Milan match. The hotel is close to the Milano Centrale train station and Via Buenos Aires (10 min walk). I booked a standard room and not only the room was ready 2 hours before check in time, but they upgraded our bedroom to a Superior one with a massive King size bed, a shower and bathtub bathroom. A plus, free biscuits and pastries in the hall, a really nice touch. Staff helpful and polite.

    « Great stay »

    We stayed here mid October 2016, finishing off a cruise in the med and stay at Lake Garda before flying home. We arrived at the hotel before check in, however the receptionist was very welcoming and friendly. Unfortunately, but understandably, our room wasn't ready, so our bags were put in the secure luggage room which enabled us to go and see some of the sites of Milan. After visiting the museum we went back to the hotel to complete the check in. We were duly given our room keys and then advised that our bags had been taken to the room by the porter - a very nice surprise and saved us struggling with the bags. We reached the room and were blown away by the beauty and charm of the hotel. It didn't cost us much money to stay here. The hotel is very nicely styled, almost Parisien with the dramatic drapes and classic furniture. As we had an early flight we weren't able to have breakfast, but it certainly looked very tempting. The number 1 tram stop is just round the corner, which is the rickety old trams that are so iconic - a fun way to explore the city.

    « Very nice for a short stay »

    We had a nice stay there over a prolonged weekend. The staff was very friendly and professional. Our room was small but clean and comfortable. The breakfast offered at the hotel was decent. Many good restaurants in the area and the center of the city was in reachable distance. Would book this hotel again.

    « Solid and Classic stay »

    Excellent location in the center of Milano, one block from Corso Buenos Aires and 3 blocks from Porta Venezia (where you can find the closest underground station). Wide choice of good restaurants in the neighborhood. Friendly staff. Classic decoration but confortable stay and bed. Despite the central location the area is very quiet. The hallway (at least on the second floor) were a bit smelly, I guess due to a poor air ventilation and, for the price asked, some details should be improved (no complimentary water in the room). The breakfast starts a bit late (7:00 a.m.) and it is complete although the choice is just then minimum you can expect. The overall evaluation is: "quite good"; missing a: "definitely good" just for a few (but important) details.

    « Too small of a room for a business hotel »

    I am staying at this hotel for the first time. Good location and staff at reception was welcoming and polite. The room it's one of the smallest I have been on a long time while travelling on business. The bed is a small single and it will certainly serve the purpose but not one you'd like to be when traveling for work. I made the reception know I was not impressed with the room given I am paying full price but unfortunately the hotel is full so no option to change. My suggestion, when you are booking and travel single ask not to be in the small single rooms unless you get a discount if you care of the price. Alternatively look for something else or be prepared to be disappointed.

    « Stylish, nice location »

    Great location central to the sites of Milan. Nice quiet neighborhood- good selection of restaurants, near to the train station. Rooms are clean, very nicely decorated. One issue was with A/C - only goes to a certain level- were there when it was warm- high 70s low80s- reported to reception- told us it was not working but could not help us- no offer of anything- I'm sure it's a bit of us being spoiled Americans who expect a cool room, lol- but the response was unimpressive from the staff. Just plan ahead if you're there during summer- other than poor A/C it was great.

    « Nice but...what a noise from near shower! »

    I'm sorry to give just 2 on 5. Because the room, actually small, was very nice and clean, staff was pleasant, breakfast tasty, and the hotel is surely nice and quite comfortable (some 500/600 metres from 2 differenti subway station and very close to the wonderful old "tram" stop). But what was unbearable was the noise of near room shower and bathroom, it woke me up both the mornings i slept there. So i advice everyboby, just in case was only that room problem, avoid room 122!!!

    « Friendly and very helpful staff »

    This is a small hotel, with a good breakfast, central location, very comfortable beds and staff that are exceedingly helpful. Those are the plus points. The lobby was full of people trying to get a good spot for wifi and the reception staff might as well work in the IT department. On the last night, the man next door was skyping until 4 am when I called reception to ask him lower his voice. I had 4 hours sleep. Point here being the walls are obviously too thin. My colleague's shower unit fell on him and it had to be removed before each bath. Take your own conditioner as there isn't any in the bathroom. I am afraid the negatives in this instance outweighed the positives.

    « Exceeded expectations »

    We arrived weary after delayed flight but the service and facilities at this hotel smoothed out any wrinkles. We were upgraded to a superior room at no extra charge by efficient and helpful reception staff. There were nibbles available in the bar which was great as it was too late for us to eat dinner. This hotel is well situated for downtown Milan and Milan Centrale Stazione is a 10 minute walk. Good choice for breakfast, a clean comfortable hotel. Would recommend for a night or two in Milan.

  • 4
    « Good Central Location »

    This Hotel is centrally located for access to most of the cities places of interest and in particular the Cathedral Square and the colonnade of high end shopping near the Cathedral. Closer to the hotel is the Corso Buenos Aires, a long street of excellent shopping opportunities. The hotel is very comfortable, and reasonably priced.

    « Nice but not 4*plus »

    This hotel is clean & friendly Our room was quite small (though the boys twin room was much larger.) Good air conditioning, shower is a very small corner cubicle with varying water pressure though plenty of hot water. No bath ?? There is no option to eat lunch or dinner here, not even a sandwich - I hadn't realised & found it slightly frustrating. The bar was closed the first evening as apparently the barman felt poorly & had gone home! The receptionist kindly directed us to a bar close by -which was shut ?? It says 4* plus but no hair conditioner, no slippers or dressing gowns provided- not a problem if I'd known. The photos online show pillow spray to help you sleep (one I've had before & really liked it) but it was never left in the room for us. Breakfast has a good choice, no issues there. There are often snacks - mini pastries/ biscuits available free in reception through the day which is nice. We didn't try the free bike hire or the fitness room but saw them & they looked fine. Overall a pleasant stay but nothing special.

    « Greatly located, quaint good hotel »

    I stayed here for 2 nights on a business trip, it was a good choice. The reception was professional and service driven. I arrived at aperitivo time so enjoyed sitting out in the outside lobby terrace having a glass of wine and some Italian bites. The room i was in, was small but perfectly fine for the purpose of my visit. It had everything I needed and bathroom was also nice. Location is fantastic and walking distance from many interesting places and shopping street

    « Lovely Simple Hotel Close to the Centre »

    The hotel was ideally placed for us, just a 10 minute walk or so from the old centre of Milan. We were only in Milan (for leisure) for a long weekend and wanted to be able to see the sights and have a few nice meals without needing to take a long journey two/three times a day. The rooms were clean and well sized for a several day stay. The bathrooms (with baths and powerful showers) were excellent. We choose the hotel (based on location and price), but also because it had a small gym. There was a running machine, bike and cross trainer. Not brilliant, but sufficient. Friendly staff plus free apples and biscuits in the lobby!

    « Honeymoon start in Milan »

    We have really nice superior room whit two shower and good space. Room is clean and aircondition is working good. Staff was nice. Breakfast was awesome, simple but tasty. I can't ask anything more! In lobby is some apples, cookies and coffee/tea, make me happy!

    « Review on stay at Felice Casati »

    A very good experience overall. The staff were friendly and helpful. The location is also good as it is easy to access the city. Good breakfast presentation although i was expecting more choices than available. Clean room and bathroom, good ambiance overall. I was however disappointed by the size of the twin beds, they were much smaller than appeared to be online. I would advise the hotel to either wash the corridor carpets or change them if possible as there seems to be a strong stale smell from them which may discourage first timers at the hotel. That said, I would still recommend this hotel to others and keep it in mind for next time.

    « Great breakfast, nice staff »

    I really like the hotel's breakfast, good variety and the freshness. The staffs are very nice and friendly and polite. The room is cozy and comfortable and clean. The bathroom is also very clean and its supplies are a plus. Wifi connection is quite weak and that's the only minus point I may give.

    « Excellent stay »

    Must admit that for the price the hotel was a deal. Super clean and classy with courtyard, a great breakfast setup for just 5 euros, bicycle rental free and excellent customer service by Monica who bent over backwards to please the guests. I would come back for sure. Biked past the other best westerns in the area and the area was kind of cheesy yet the best western plus was in a great neighborhood 2 blocks from subway for only 1,50 € and great shopping at buenos Aires street.

    « Perfect located hotel »

    I've been here now for the 3th time. The rooms are mostly tiny, but very clean and perfectly furnished, the bathroom is functional and offers all service you need. Service at the reception needs time, but always smart. Breakfast ist more than continental, good coffee. I'll be back soon.

    « Seriously disappointed poor service andcstandards »

    Booked two rooms for long weekend away with our grown up children. Also booked weeks in advance private driver transfer at an additional cost of €260. Driver failed to meet us at airport we had to call hotel 4 times to resolve and was spoken to very badly by incredibly rude reception staff woman. Advised when we arrived we had been upgraded to superior room utter nonsense to be honest. Standard room which was less than impressive and a bit in the dusty side. Worse of all appalling air conditioning and when we reported this we were advised it was working fine. Incredibly hot nights left us feeling rather unwell and not rested. Bar service barely visible and nothing at all in Sunday no bar no options to purchase any drinks at all drove us away from Hotel. Found the staff to be unhelpful and not welcoming and no I would not recommend this to anyone at all. We enjoyed our trip in spite of the awful service but not thanks to the hotel. Please consider before staying here. Construction also underway building across street so incredibly noisy too.

  • 5
    « Realy Nice Hotel »

    Realy nice feel to this hotel,reasonable size room comfy bed,Modern bathroom,Tea and coffee making facilities, Top notch breakfast i am not easily pleased but here you could not wish for more, Nice touch Fruit and biscotti in reception for guests, Quiet location, in side street, great little Tabacchi and coffee shop opposite so friendly and helpful , 20 minute walk to Duomo and city centre, Awesome Hotel

    « Comfortable, Accessible from all the main placs »

    We had a very comfortable stay at this hotel. We were decently charged but were given facilities that were worth paying for. The rooms were very clean, though small. The bathrooms were neat and spacious with all the amenities required including a hair-dryer. The breakfast had enough varieties as compared to other hotels of the same segment. Would definitely recommend for family stays. The hotel is accessible to all the main tourist attractions like Duomo, Forts and railway stations through tram, which is essentially is free.

    « Good city hotel »

    Stayed at the Felice Casati during a weekend visit to Milan following a local's recommendation. The hotel is either new or newly renovated and that's a good thing. One can also tell that they made an effort to apply some style and design, the common areas as well as the rooms are quite nice. The rooms are a tad small but I basically stayed there for a few hours of sleep only. The clear advantage is the train station in 10min walking distance and also the stroll to the dome in the city centre only takes a very pleasant 25-30min through a large park and a nice neighborhood- you won't even notice that you've walked this long. Breakfast was okay, typically Italian with lots of sweet stuff but also everything else that you'd typically find at a continental buffet. I have to deduct points for a) a really noisy A/C in the room and b) paper-thin walls. Staff is very friendly. There were some issues with the two reservations and credit card confirmations but amicably resolved. Other than that, good value for money and I'll return for my next visit.

    « 24 hour stopover in Milan »

    The hotel is reasonably situated, under a 10 minute taxi ride from Milan Central station and about a 20 minute walk to La Scala, the Duomo (Cathedral) and shopping arcade. The hotel was clean and adequate for our short stay. Room size was generous with en suite shower. Reception was friendly and helpful. Breakfast was a continental style buffet with a reasonable selection of pastries, cheeses etc. Whilst there is a bar at the hotel they do not serve an evening meal but less than a five minute walk from the hotel is a nice Italian restaurant - Mamma Rosa Osteria Grill - serving a good selection of Italian food.

    « A lucky find »

    We booked the hotel for just one night & could have easily stayed the week! Upon arrival we received a warm & friendly welcome from the reception staff, the room was clean & had everything we needed, including tea & coffee making facilities. We both slept well as the bed was comfy and the we had no external noise to keep us awake. The following morning we had a very good breakfast from a varied selection. The hotel is within easy walking distance from both stations.

    « Room to small for four str hotel »

    Reception was very helpfull with giving all the information we asked. I expect from a hotel with four stars bigger room and bathroom. The room were very small and bathroom is small that yo cann"t put your stuff in

    « Nice hotel »

    I stayed for 2 nights. I'm impressed by the following 1) Room layout at 3rd floor with view from the room window (long drape) 2) Comfy Bed 3) Power sockets are well situated; 4) Bathroom is really clean with basic toiletries 5) Kettle Boiler with complimentary tea/coffee packs. Most of the other local Milan hotels do not provide these. 6) Breakfast spread was really good. 7) Staff is professional and and approachable. Need improvement is the wifi coz my room 322 seems connected but at slow speed.

    « Good and bad! »

    The hotel has excellent links to trams and walkable from the central station. The staff was very friendly from beginning to end. I was given room 303. The room was clean, bed very hard, and a kettle with tea making supplies. I didn't sleep the first night until 5am due to extremely loud noise coming up from a bar that's below. It was awful!!! By 7am the clanking of doors and other guests talking meant NO sleep. I went and spoke to the front desk to see if I could be moved. The kind man at reception gave me room 326. It was a bit larger in the bedroom area, though smaller bathroom. The bed was just as rock hard. There were only three other rooms in my area of the hotel and faced the courtyard. I slept that night. The breakfast offers a good variety and is well stocked. The hotel is kept quite warm and you are able to turn off the heating in your room, though it remains quite warm even doing that.

    « Good hotel in a quiet but conveneint location »

    Short walk to central station & metro. Surrounded by some good places to eat so need to venture far after a long day (<2mins walk). A comfortable and friendly hotel and my regular & preferred hotel when on business in Milan.

    « Very dissappointing for the price and location »

    When we arrived and were told that they did not have our CONFIRMED room. They wanted to move us to a another hotel - in SEPARATE rooms. Once we said that we did not want to go to another hotel, they found a room for us. The lobby area is nice. The room we were given for THREE nights was very small, good for one person - no room for a chair, so small that only one bed table could fit. We barely fit in the room. The floors were not clean. The bathroom and the linens were very clean. The breakfast was mostly breads, cereals, brioche - low priced items. Inexpensive cuts of cold cuts - mortadella, boiled ham - no proscuitto or nice cheeses which are standard at most hotels. The neighborhood is funky - spray painted walls, not the best - but neighborhood restaurants were frequented by locals - which was fun. I would not recommend this hotel based on the value for the price - about $300 per night - when we booked.

  • 3
    « Thought this hotel was cute »

    I am quite fussy when it comes to hotels so after reading some negative reviews on here I was worried and even contemplated cancelling but I actually found this hotel quaint and cute. I normally go for modern hotels but I thought the rooms were a bit different with their heavy drapes, lined wallpaper and old heavy wooden furniture. The rooms as other people have said are tiny - although I did have room for my case. The bathroom was narrow and had a step up which resulted in many a stubbed toe. It was clean though and tiled throughout. It was unbearably hot and the temperature gauge couldn't be adjusted but we did have a window. The bed wasn't overly comfortable and as others have mentioned, the walls are paper thin. There was a man next door to us yelling into his telephone at 11pm at night...we had to be up at 4:30 for a flight. I could even hear the person at the other end of his telephone. We also had no safe which was a bit annoying and no water provided either. However, the hotel provides free bicycles and biscuits and coffee throughout the day. We didn't have breakfast included so can't comment on that as we ate down the road fro a fraction of the price. The location is great - 10 mins from Milano Centrale station, fifteen to the Cathedral, plenty of shops close by and a metro station a couple of minutes away. We stayed in several places in Italy and this hotel was the most expensive and our least favourite. All the others were modern and you got more for your money but all of the hotels were expensive in Milan and this was the best for us regarding price, location etc. We only slept in the room as we spent our time exploring so it was pretty sufficient for what we needed.

    « Old »

    The location of the hotel is not bad: about 10 minutes away by car from city center. Service was friendly and efficient. Unfortunately the rooms are quite old and therefore not really comfortable. It is ok to stay there a couple of nights for business but I would not recommend to use it for a nice WE in Milan.

    « Hotel BW Casati Milano »

    The bed and the pillows where quite good, the room was very quiet and the temperature fine, theefore I could sleep well. The only issue is that in other period of the years (November and December) when the outer temperature was higher, in order to be able to sleep, I had to do it with an open window because it was not possible to switch off the heating. The room was very clean and the fornitures were fine. The breakfast was nice.

    « Tiny room and not very friendly staff »

    Lovely buiding in a quiet street. I went with my fiancée and we´ve joined a friend from another country. But we were disappointed with the size of the room (tiny for a double). Staff not friendly at all. Dont think we will come back to this hotel.

    « Decent & Basic »

    Hotels in Milan can be quite expensive. This Best Western is a reasonable price and still within walking distance to the city centre. The rooms and amenities are basic but clean and comfortable. The room/bathroom is small but adequate. The staff is generally helpful. All in all decent for roughly a 3 star stay in Milan.

    « Good staff, good breakfast otherwise a bit ordinary! »

    Booked in on a trip. The rooms were a bit disappointing and the area, whilst well tram connected, was run-down big-city. A few nice restaurants nearby. The staff were very helpful and it was kept well clean. Breakfast was OK

    « Well-run house, friendly staff »

    The Hotel does not exactly meet luxury categories. Then again, it does not claim to. Its conveniently located in a good area and offers value for money and a decent infrastructure. Staff is very friendly and service-driven. Rooms are small, but tidy and in good shape.

    « A b&b not a hotel »

    My wife and I stayed in this Milan "hotel" for a couple if nights but wished we hadn't. It is not really a hotel more of a sad b&b. The staff were unfriendly (especially in the breakfast room), the bar never open, it has no restaurent and very poor, small bedrooms (we were on the third floor) with uncimfortable beds. Additionally it had very poor sound insulation both between bedrooms and to the outside world. It is also tucked away not near the major sites or shops. Steer well clear.

    « Comfortable overnight night »

    We had a comfortable room with ensuite. The staff on the front desk and in the bar were great and were able to give us clear directions to central Milan and for a nice local restaurant. Good location, it took us a slow walk of about 20 minutes to get into the central shopping streets.

    « Venetian Getaway »

    The Venice could be a little hard to find, and the directions are a bit misleading, so BEWARE. However, it is Venice, so you should expect to be turned around. The staff were very helpful and will offer to give you suggestions for restaurants (they will book your reservation) and sightseeing options. The rooms are spacious and very clean. The Wifi was also quite reliable.

  • 4
    « Worth the price of admission! »

    Was very pleased with the hotel. it was in a good area of town, the staff was very friendly and the rooms were quite comfortable. Breakfast was average for Italy but good. The outdoor patio was a great place to hang out in the evening.

    « Tiny room, lack of shelves, rude server »

    This was a very tiny room. And there's only one nightstand. I had to cram a chair on the other side of the bed (in the corner of the room) so I could have a "nightstand", too. Pretty annoying. There's also a step up to get into the bathroom, so that's a fall hazard for sure. There's a serious lack of shelving in the bedroom and especially the bathroom. Not much space to put your things. The hotel is about a 10-15 minute walk from the train station. Breakfast was good. The lady who prepared it was very rude though. I was filling up my water bottle with the water provided near the food and my table (because I'm not going to pay for water at restaurants later in the day, and hey, I paid for the water and breakfast at the hotel anyways). And then the lady came to me and said "MADAME" and snatched the water right out of my hands and put it back at the bar. I was stunned as to what just happened. And someone else actually had the provided water at their table... Some people are incredibly stingy with water in Italy, and it's really hard to understand why. At least at the hotel I stayed at in Venice (Pesaro Palace), the lady was friendly and filled my water bottle FOR me. The only person that was nice at this hotel was the concierge. I don't recommend this place.

    « Not comfortable at all »

    I found - as I thought - an excellent offer at More or less 1/3 in discount. The normal price was about 260 euros but I could book it for about 170 euros. So I booked a room for one night. The staff at the reception was very friendly and helpful. I got the question if I would like a smoking or non-smoking room! I thought all modern hotels today only had non-smoking rooms. I'm travelling a lot around the world and I think I haven't seen a four star hotel with smoking rooms during the last decade. However, I got the (non-smoking) room early in the day. But what a room! It was so small so I couldn't have my suitcase open (and it's a medium sized suitcase) and the bathroom was also so small that it wasn't enough space for my toilet bag! The room had a very small table. When I put my computer there to work, I found that I couldn't put anything else there so I had to work at the ground floor or in my bed! The room wasn't soundproof. I could hear the neighbors speaking as well as, what I believe (but I'm not sure), was the metro trains running beneath the hotel. The Internet connection was fast at the ground floor, but in my room it was very difficult to remain connected. The breakfast was quite good. I'm sorry to say, but 170 euros is not a low price for this room


Getting to the hotel ...

All directions
·From: The west, north and east. Leave the ring (Tangenziale) exit Viale Zara. Take Viale Monza direction 'Centro Citta' until Piazzale Loreto. After 1,500 metres turn right to Via Felice Casati. The Best Western Plus Hotel Felice Casati is in the fourth block on your right. ·From: The south. Take the ring exit Viale Forlanini direction 'Centro Citta'. Reach Piazza Cinque Giornate and turn right to Porta Venezia. Then take Corso Buenos Aires til Piazza Lima and turn left to Via Vitruvio. After four blocks turn left to Via Settala. At the end of the block the Best Western Plus Hotel Felice Casati is on your right.