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Best Western Hotel Valley Plaza Inn, Midland

3.5/5  - basé sur 397 notations.
5221 Bay City Road, 48642-6351, Midland, United States - See map

This Midland, Michigan hotel is conveniently located in Central Michigan and offers the closest lodging to Dow® Chemical and Dow Corning Corporation headquarters. The Best Western Valley Plaza Inn, located in Midland, is situated minutes from a variety of recreational activities and local universities. Hotel guests will also be close to Dow Gardens, Civic arena, roller skating rink, Midland Center for the Arts and the Midland City Forest. The hotel offers well-appointed guest rooms equipped with cable satellite television and wireless high-speed Internet access. Our king suites are complete with microwave, refrigerator, sofa seating area with coffee tables, television and dining table that seats up to six. Hotel amenities include a complimentary full breakfast with two hot items daily, two indoor pools, hot tub, steam room, complete fitness center and meeting space to accommodate up to 1500 guests. Guests can dine at our very own Market Place snack bar or enjoy dinner or cocktails at Gimmicks an on-site restaurant located walking distance from our hotel. Families can also enjoy bowling, laser maze, bumper cars, arcade and indoor putt-putt golf course also located at Gimmicks. Don't miss out on enjoying some summer fun at our sandy beach and three acre lake, shoot some hoops at our basketball court, have fun playing volley ball, horse shoes and grill out on our grill located by our beach and picnic area and playground. The helpful staff at the Best Western Valley Plaza Inn is waiting to ensure a comfortable stay. Make an reservation today at this Midland hotel. Guests must be 21 years of age or older to check in at the Best Western Valley Plaza Inn. This hotel is 100% smoke-free.

Best Western

Hotel Valley Plaza Inn

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
based on 389 guest reviews
NOTE ISSUED
Excellent
133
Very Good
112
Average
57
Poor
46
Terrible
41
REFER TO NOTICE
Business Business
81
Couples Couples
66
Family Family
167
Friends getaway Friends getaway
54
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice Hotel"

5
03/09/2018

We have been going to this hotel for over 20 years. The hotel is always clean and the staff is always friendly. We like that there is a bowling alley, an arcade and a restuarant on the premises. It is also located close to shopping

Bethany B, Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for your feedback we are happy you have stayed with us all these years. We are happy you got to enjoy everything on property. We look forward to you staying with us again.

"We really liked this hotel"

5
29/08/2018

Usually we reserve rooms ahead of time but this time we had not. We'd wanted to stay in Bay City but the rooms were really expensive or not available. We have had good luck with the Best Western chain recently so we decided to stay here. It cost significantly less than other places and we figured we could manage anything for one night. We liked it so much that we extended our stay to a second night. Our room was really large and we liked the brick walls. A little more illumination would be appreciated. We had a table with 2 chairs, and the view into the courtyard is lovely. The bathroom is a bit small especially when compared to the generous size of the room which had 2 double beds and plenty of extra space. Breakfast was a cut above similar ones. They actually had Gluten Free muffins which we really appreciated. Usually there are so many bread products but nothing we can eat. It wouldn't hurt to shape up the breakfast area a bit. There were wads of napkins under several tables to keep them level and there were two buckets in the middle of the floor - leaks perhaps. All in all, we were very happy with this hotel. The staff was very pleasant and helpful and the location worked for us. The price was certainly an advantage!

Bethany B, Manager at Best Western Valley Plaza Inn, responded to this review
Thank you so much for your review! We're so glad you enjoyed your stay and hope you come back and visit us soon.

"Partially satisfied"

2
27/08/2018

Reserved a handicapped accessible room several weeks in advance but was not given one when we arrived. Was moved in to an accessible later that night but only because I complained quite a bit. This was the quietest hotel I have ever been in perhaps because of the brick walls. It is dated but had a good sized pool, jacuzzi, and a decent breakfast offering. It was clean except for the stains on the carpet.

Bethany B, Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for your feedback we apologize you didn't get the room you requested. We are happy you enjoyed the swimming pools and breakfast we hope you will stay with us again.

"Not impressed"

3
24/08/2018

Left a lot to be desired.Large room but only one chair in room. Room not made up after first note even though we told maids when we left at 1 PM that we were leaving and called to report failure at 3:30 PM.

Bethany B, Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for your feedback we will look into this matter for you. We are always trying to improve our guests stay. We will take this information to make sure that all of our guests have a relaxing stay.

"Wonderful customer service"

5
08/08/2018

I can not give enough stars foe this hotel! Front desk clerk, Jessica was so sweet and made sure I was accommodated to a room of my preference. The room was soo clean everyday of my stay and left a note each day they did. The staff really care about their guest and it shows entirely. I met Britney and Caleb whom of which had a smile on their face the everytime I needed something. The pool was nice and clean and even had a kid pool foe my little ones. I will definitely be staying here again.

Bethany B, Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for your feedback we are happy you enjoyed your stay. We strive for excellent customer service and we appreciate when our efforts are noticed. We look forward to future visits with you thank you.

"Shroonatic "

4
05/08/2018

Hotel is a decent place to stay, room was clean for the most part! Bed felt good, pillows were nice and fluffy! Bathroom is very small, door must be closed to get into shower and bath matt gets stuck under door! Entry door are loud when closed, easily slammed! They have a pool and spa that I didn't use, or the breakfast. Left before it opened at 6am....

Bethany B, Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for your feedback we are happy you enjoyed your stay. We are always looking for ways to improve for our guest. We look forward to you staying with us in the future.

"Great place to stay with your family!"

5
31/07/2018

I have been coming to Valley Plaza and the Best Western for many years and it never gets old. Wonderful staff, comfy beds and pillows(thanks to Kaylob & Kenzie) and a great breakfast selection. Keep up the great job, !!

Bethany B, Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for your feedback we are happy you enjoyed your stay, and we appreciate you staying with us every year we look forward to many more years.

"Best western"

5
23/07/2018

Best western is really getting better every one should give them a try. This hotel has an amazing pool for adults and little kids! Adults has a 9 foot deep end and the little kids only 3 foot they are separate but in same area. Also has a wonderful hot tub.

Bethany B, Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for your feedback we are happy you enjoyed your stay, and all that we have to offer. We look forward to you staying with us again in the future.

"Great place to spend the night"

5
23/07/2018

Once again the staff at this Best Western went out of their way to be sure our stay was pleasant. Have stayed here at least once a year for the past several years, always finding the staff to be there to help and be sure things are right.

Bethany B, Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for your feedback we are happy you enjoyed your stay. We pride ourselves on excellent customer service and we look forward to you staying with us again.

"Everything we needed and more"

4
06/07/2018

We stayed for one night with our two young children. Everything was spotless clean, the beds and pillows were comfy. Our room was near the entrance, which was convenient. The pool was great -- they even have a kids pool! and hot tub. Breakfast was terrific, with waffles, eggs and sausages. Lots of channels on the tv, a mini-fridge and microwave were also included. There is a slight musty smell in the corridor where we entered but the room itself smelled fine. For the price this was a terrific deal. Checkout at noon was also really nice.

Bethany B, Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for your feedback we are happy you enjoyed your stay, and all that we have to offer on property. We look forward to you staying with us again.

"Excellent customer service"

5
22/06/2018

Jess at the front desk provided me with excellent customer service. We booked 2 rooms for 2 nights & she helped keep our costs down. We look forward to staying at this location in the future & are looking into getting more rooms & having family get-together's at this hotel after our stay here. Customer service & cleanliness is very important to us

Bethany B, Director of Sales at Best Western Valley Plaza Inn, responded to this review
Thank you for your review we are happy you enjoyed your stay, and all that we have to offer on property we forward to future visits with you.

"Great stay"

4
28/05/2018

We had a great stay, at a reasonable price! Awesome continental breakfast, pool is open late, staff are very friendly. Hotel is a bit far out from town but located conveniently right next to the highway if you're traveling.

Bethany B, Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for your feedback we are happy you enjoyed your stay and all that we have to offer on property. We look forward to you staying with us in the future.

"Friendly and Accomodating"

5
14/05/2018

2nd time in two years staying at this location. they work wonderfully with the local soccer tournament and it's guests. they allow the kids to have fun!! what an awesome place and awesome staff. Breakfast was excellent, as well!

Bethany B, Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for your feedback we are happy you enjoyed your stay, and all that we have to offer on property. We look forward to you staying with us in the future.

"ABSOLUTELY WORST STAY EVER AT AN ECONOMY HOTEL!"

1
29/04/2018

Check in inefficient as 4 individuals waited to be checked in while clerk answered phone in between. The hotel had a strong chlorine odor, decor was very dated and two key systems used for outer and inner doors which was also inefficient and inconvenient. Once inside the room it was an added on or extended building. The electrical supply was run through conduits to the room. A large red carpet stain was in the middle of the room. Unfortunately it was about 30 some degrees that first night and NO HEAT in the room. When I called down to the desk she promised to call me back. She never did and we heated towels in the microwave to keep warm. This is the absolute truth! When I asked them to comp the room she said she couldn't. Unfortunately, we were in town for a tournament and had to stay another night, but were moved. I would never recommend this hotel!

Bethany B, General Manager at Best Western Valley Plaza Inn, responded to this review
We do apologize for the inconvenience the two key systems caused you this weekend. We were in the process of updating our key system to eliminate the issues we had with the old outdated system. I also apologize for the issues with your heat. We did offer to move you to a different room, which you declined, to help rectify the situation.

"Review is about pool and fitness area only"

2
18/04/2018

My Sister and I went to the 4 Seasons Club (this hotel's pool and fitness area) due to their great rates that include so much. Well, it was way too good to be true. The fitness equipment is dirty, in desperate need of maintenance and some of it is not working. Safety is definitely a concern. The pool area has black mold, dead palm trees, ceiling fans that are falling apart and extremely filthy, sand on the pool deck and in the pool and the water is super cloudy. There are large windows enclosing what looks like a room to hold parties. The windows are so gross, splattered with something and hand prints everywhere that look like they have been there for a while. The locker room had two showers, one of which was out of order. The waste basket in one of the stalls had dried blood on it. The whole place was pretty disgusting and needless to say, we will not be returning. We wondered what the hotel rooms look like if the pool and fitness area is that bad. With a little maintenance and a lot of cleaning, it could be awesome. The ceiling tiles are broken and the vents are rusted and also covered in filth. It is really a shame that a beautiful facility has been so neglected.

Bethany B, General Manager at Best Western Valley Plaza Inn, responded to this review
Best Western Valley Plaza Inn is not owned by the same people that own the 4 Seasons Health Club. We are in no way affiliated with them. We would love for you to give us a try though! I assure you that our hotel and pool are very clean and well maintained.

"Memories with grandkids Christmas 2018"

5
29/12/2017

I stay there every time i'm in Midland and enjoy it. The staff are both friendly and very helpful. Eric at the front desk is great and courtesy. the ladies making all the great food are awesome and are always very helpful to me and the grand-kids. I know the rooms are comparative in price to surrounding hotels but it would be nice if it had specials or was a little cheaper. We love staying there.

"family christmas party"

4
13/12/2017

nice hotel, very spacious banquet room- we had 75 people. several couples stayed overnight & we were able to get rooms all together-we have been having our party there for over 15 years. breakfast was very tasty. only beef was kiddie pool was COLD and other pool was chilly making the pool room cold.

"Good stay"

4
08/12/2017

We had a great weekend. A family Christmas party, it went great! The kids love playing in the pool. The bowling alley, arcade and pool tables make it easy to have fun. It's not very expensive so it is fun!!

"BEST WESTERN VALLEY PLAZA INN"

5
04/12/2017

It was clean, comfortable and the staff were exceptional. The location was convenient. Right off the highway. It has a lap pool, swimming pool, dry sauna, and hot tub. Excellent fitness room. Breakfast was exceptional. more like a break feast.

"Economic choice that really paid off"

4
21/11/2017

Comfortable bed, wifi, good breakfast, well maintained indoor pool and hot tub. This is an older hotel that has been kept in great shape. Appreciated the quaint brick in my room. Made it feel more homey. Felt like my car was safe in the lot and I felt safe entering and exiting after dark.

Bethany B, General Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Unhappy birthday girl"

2
20/11/2017

My daughter wanted her and her friends to be able to have a fun time at the hotel and pool... too bad another patron puked in the pool and the hotel staff left it there over night and did not do a thing about it until multiple people came to complain. There were other problems as well. I will not be back to this establishment, and I've been coming here for years. It's quite sad that I had such a bad experience.

BestWesternHotels, Corporate at Best Western Valley Plaza Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"A FANTASTIC HOTEL!"

5
18/11/2017

This hotel is excellent! They are friendly and helpful. I would recommend them to anyone staying in the Midland, MI area. I was there for a funeral, and they went out of their way to make me feel welcome. I had lost a diamond earring, somewhere in the room, and the hotel staff found my earring, and left me a note indicating that they had found it. They were very professional.

"Nice"

3
14/11/2017

I liked that there is an Arcade and Bowling in the same yard. The breakfast was awful. I liked how the pools are big and the hot tub. It was a bit scary for because I had to walk far to get breakfast, and I have a disability that sometimes gets in the way.

"Family Fun night"

4
14/11/2017

Another stay, we have been coming here for about 24 years to visit family in the area. Our grandson had fun playing in the pool. Good place to come for family get together. Breakfast needs some work, more selection and proper temperature, or a microwave to heat cold eggs/sausage.

"Johnny G."

4
30/10/2017

Had a very nice stay. Would go back any time the location between the two city worked out very good. It was not very far to go shopping {for the wife] or to go out to eat. It was just off the main roads.Not hard to find. the location

"Great place to stay"

5
30/10/2017

Our stay here was fantastic. Good clean Inn. Breakfast was good with plenty of choices. The staff went above and beyond to make sure our stay was comfortable. Will definitely stay here again when in the area.

"Fall Fling"

4
24/10/2017

I would ask for an inside court room if possible. Some rooms ,like ours, had outside road noise. The pools are nice with a separate room for the hot tub. Great hot breakfast with lots of variety. Great staff. Friendly.

"Visiting Family"

5
14/10/2017

We like staying at this location when we go that way to visit family which is about 5 mins away, so it's very convenient right off the expressway. & we love how clean the rooms are! We plan on staying here each weekend we go.

"why our time was cut short"

3
13/10/2017

so sorry they had no back up power so we could of sat and looked at pictures on our albums and had more laughs. we only get together every few years, to catch up and remember old times. so next time maybe, a different direction for us to travel.

"Horrible"

2
09/10/2017

I stayed here and the bed was hard as a rock, internet wasn't working well, bathtub wouldn't fill, toilet didn't flush correctly. My family stayed here at the same time and their air conditioner wouldn't work plus the plugs in their room wasn't working. Was not happy.

"Highly Recommend to Stay Here"

5
01/10/2017

Our room was clean, the bed was comfortable. The check in and out was easy. The staff were excellent. We plan to visit again. There was a beautiful bike trail near by. We rode one day, and plan to ride again next fall.

"Poor"

1
29/09/2017

Honestly hoped for a better experience. Normally hotel staff offer some sort of an apology or compensation. The newer staff should ask for help when people are complaining about items that need to.be addressed.

"best western midland mi"

4
18/09/2017

Everything was wonderful except for the hundreds of soccer kids whose parents did NOT watch them. When the hotel has this kind of crowd, they should also have hotel staff on duty in the breakfast lounge and pool areas to babysit the kids and their BAD manners since the parents do NOT.

"Best room for the money!"

5
16/09/2017

I have stayed in most of the hotel in Midland. The Best Western Valley Plaza was definitely the best bang for the money. While there is not a restaurant or bar inside, there is one within the parking lot.

"Needs work"

2
11/09/2017

The employees are great in the room looks great but a.c. didn't work well. And the water randomly switched from hot to cold and and randomly tuners a brown that I hope was rusting pipes. The mattress could have been a rock.

Samantha B, Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Extremely pleasant front desk staff"

3
05/09/2017

Overall the hotel was decent. Convenient location right off the highway, but really not much around it. Room was mostly clean. Batteries didn't work in remote but the girl at the front desk quickly came with two replacements (on one, the volume didn't work; on the other the channel button didn't work).

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 989-496-2700 ext 7610. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Free Breakfast"

4
31/08/2017

Hotel was a bit dated but nice and clean . Breakfast was a plus beats having to go out and find breakfast first thing in the morning . Employees friendly and met me with a smile . Thank you Price was reasonable as well .

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Poor Service All Around"

1
30/08/2017

Unfriendly staff. Bugs bunny problem in room!!! Odor in rooms Worn out and very used pillows Found a pen and bottle top under the skirt of the bed. Pop dripped down the side of credenza Sign in lobby points opposite way to elevator. Hotel only offered one elevator for use a huge hotel. There was a ring of dirt/grim in the tub. I tried to clean it off with soap and water. I even asked housekeeping if they could get it off. Was told they would and never did. Short and rude at check in Was glad that the hotel offered express check out so I didn't have to be disappointed anymore in this hotel.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 989-496-2700 ext 7610. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Quiet Room"

4
16/08/2017

if your looking for a quite hotel and very nice this one is it if your in the area. The hotal was clean outside and inside. The pool and hottub were great for my stay. The hotel has many other attractions to do , like bowling and games ther is a the Vally Plaza Bowl alley next door to the hotel and it is great place.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Class reunion "

5
14/08/2017

Stayed two nights for a 35 year class reunion. Clean comfortable room. Great hot breakfast served until 10 a.m. on the weekend. A beautiful courtyard that can only be accessed through one of the internal doors or a patio door in your room. I left my phone charger in the room, left them a message late that night and they called me the next morning to find out if they needed to mail it to me. I have nothing to complain about, my stay couldn't have been better.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Good place to stay."

5
13/08/2017

This is a nice red brick hotel. Good options for breakfast including biscuits and gravy, waffles, and a pancake maker. Scrambled eggs and sausage patties. The people that work there all met my expectations.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Passing through"

5
30/07/2017

Very nice place to stay. Clean and comfortable. What else can you ask for? Great pool area and restaurants and bowling in walking distance. Friendly caring staff. Easy on and off of major highways. Would definitely stay there again.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Nice place to stay"

4
25/07/2017

I thought getting there was easy and the service was very good. I did find that the microwave and coffee pot were not plugged in so i could not use it unless I put it on the floor next to a plug. I liked that you paid first and then when you left it was just dropping off the keys. There was also a place to eat and a nice restaurant across the street. All in all it was a great place to stay and I would stay there again.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Very Happy"

4
24/07/2017

Very happy with everything. Breakfast was yummy with lots of variety, loved the waffles they were so tasty!! Rooms were nice and clean and beds were comfortable. We enjoyed our stay and would recommend to others. Staff was friendly and helpful too!

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Another Solid Stay"

4
24/07/2017

This was our second time staying here. Our room was comfortable and clean. Our only complaint was the pillows - they were much too soft, most hotels will place a selection of soft and firm pillows on the bed, but not here. Breakfast was alright, the eggs were a little tasteless and the ham was also strange. I had waffles instead. They had biscuits with gravy, which my boyfriend enjoyed. A mediocre breakfast. We would stay again though, no real big issues.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Great experience"

5
21/07/2017

Family enjoyed ourselves. Quiet room. Firm comfortable beds. Whirlpool and suana was clean and real nice. Pool was warm and relaxing. Breakfast was good too. So didn't expect to see a kitchen and have waffles, fruit, eggs,oatmeal and many more choices. My mother even liked the coffee so much he had to fill her cup up to go. I highly recommend best Western to anyone who ask

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Very Nice Stay"

4
19/07/2017

A very nice place to stay. Well priced. Close to downtown Midland. Close to the expressway that goes from Bay City & Saginaw to Claire, or over to the casino in Mt. Pleasant. The only negative is the location is not within walking distance of local stores.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Great Hotel & Friendly Staff!"

5
11/07/2017

Check in was quick and the front desk staff was friendly. The entire hotel staff was wonderful and our rooms were spacious and clean! I would recommend this hotel to anyone! They have 2 big pools for the kids to enjoy and the game room was an added bonus!

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Great Trip"

5
11/07/2017

Enjoyed the breakfasts and the pool area with hot tub. The room was clean and the cleaning between nights was great. There was a nice exercise room and a sauna as well. The staff opened the breakfast up an hour early for Saturday and Sunday to accommodate the large group we had.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Happy customer"

5
10/07/2017

Nice out of the way place. Close to city but far enough away to be peaceful and quiet. Never had any issues w staff or room. Will definitely come back. Some family stayed in campground next door while I stayed at best western so that's a nice option.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Best Western, Midland"

5
10/07/2017

This hotel was convenient and very pleasant. Breakfast was served with a nice variety of items. The coffee was quite hot, but sleeves for the cups were available; so even that was not a problem. The bedding was very comfortable.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Definitely not a clean hotel to stay"

1
05/07/2017

Breakfast is very bad. Rooms had odor. Staff are always not ready to fill up the breakfast. Forget about eating any breakfast here. There is a long tine and it's only has 2-3 items. Very bad overall. Don't waste your money.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 989-496-2700 ext 7610. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Great location "

5
04/07/2017

A great place, so polite the room is so roomy, has big sliding door with a patio very convenient very clean the pool is clean as far as clean everything about it is such a down-home feeling stay.The breakfast is amazing good. There are ice machines in the right places like we will definitely make this our choice of hotel I. This area our first if need one

"Stay at best western valley plaza inn you will love it"

5
04/07/2017

Beautiful, clean hotel. Amenities great including a fantastic array of breakfast choices. Great pool, hot tub and exercise room. A very pretty courtyard to relax in. Right off the expressway but rooms a quiet

"Wonderful"

5
03/07/2017

I enjoyed my entire experience! The staff is very pleasant, the breakfast was buffet style, and my room was spacious and clean! There is a pool, game room and fitness center. If I'm ever traveling Best Western is the way to go!!

"One of the best experiences we had at a hotel."

4
03/07/2017

Sheets smelled like they may have been damp for a bit b4 drying. But other than that one of the best experiences in a hotel we have staped in. Curt the at the service desk was very courtious and helpful.

"business in Midland"

4
29/06/2017

Nice affordable hotel, easy access to the highway and city, especially if you are there for business. The rooms are large and clean. Nearly all interior walls are brick, which adds character. Carpet is a bit dated, looks tired, but did not affect the overall experience much. Nice courtyard in middle of the Hotel, great for relaxing on summer nights.

"Eagles convention 2017"

3
26/06/2017

Please fix sliding door to courtyard it has not been repaired in the twelve years we have been using room 155. The Banquet hall was pretty good as well as the meals served there. I just wish there were places to eat at nearby. I will be back next year for the Convention so I hope that more will be done as it has been getting better.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 989-496-2700 ext 7610. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"best western valley plaza inn"

4
26/06/2017

Extremely comfortable beds. Staff very friendly& helpful. Breakfast could use more imagination. Seems as though Best Westerns down south have better food. The facilities are there. I think a little more thought could help.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Best Western"

3
26/06/2017

Nice place for our convention. Possibly too many rooms for proper maintenance to all. We stayed at the extreme end of the complex. Even the courtyard was in need of a gardener. Had trees growing up through rose bushes. Staff is overwhelmed.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 989-496-2700 ext 7610. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Quiet Rooms - Good Breakfast"

5
25/06/2017

I enjoyed this hotel, stayed here 9 days for work. I would definitely stay here again. The brick construction made the rooms very quiet so it was easy to sleep in when you were off. The automatic Pancake machine was a treat for breakfast & the Maple Syrup made the pancakes that much better. Staff was friendly & helpful. Room was clean everyday with fresh towels.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"MY STAY AT BW VALLEY PLAZA INN"

5
20/06/2017

It was very pleasurable and relaxing. The room was always taken care of and we received clean towels etc. each day. The gal who cleaned our room was very pleasant and able to serve us well. She did her job and did it well.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"I stay here a lot"

5
19/06/2017

I really like this hotel it needs some minor repairs but over all I really like it. The staff are very helpful. Breakfast is pretty good too! Pool is clean! Love the out door area in the middle. Love the Convention Area being so close too.!

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Food not available"

4
19/06/2017

Need some kind of food available when you are there for a convention. Room was good. Staff was very polite and nice. Front desk staff member Eric is very helpful to all. Room was kept clean and all were polite and helpful.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 989-496-2700 ext 7610. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"We stayed here for 1 night after a wedding."

4
05/06/2017

We decided to stay here for the wedding because the Bride and groom had a room block. The hotel room was clean and pretty modern. There was a nice assortment of breakfast items in the morning. It was a pretty average stay for us.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Quiet Rooms and Nice Courtyard"

4
26/05/2017

The room seemed quiet to me because of the extensive brick wall construction. I noticed that the doors of the rooms do not self-close so doors can be left open - this might be helpful if you are with a group that is near you and on the same floor.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Adequate"

3
22/05/2017

It was OK. We were there for 3 nights for a college baseball tournament. Wish they vacuumed and emptied garbage daily. They were accommodating for large groups of parents who liked to spend time together at the end of the day. I felt the breakfast was below par for what is offered at other places. Swipe cards worked sporadically on the exterior doors. The place is huge with multiple entrances, so the swipe card is a big deal.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Dear Valued Guest, Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 989-496-2700 ext 7610. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Nice Place - Excellent Staff"

4
22/05/2017

Nice Place, Excellent Staff. Took great care of us. We had a room problem with the first room they gave us (heater didn't work); The gal at the front desk got us into another room immediately. Continental Breakfast was great and the kitchen staff was great. If I had to write something not so good--rooms are not sound proof, there must have been a lot of kids, there as a party or something going on with running in the halls a slamming doors. This is the reason for only 4 stars.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Bedbugs"

1
19/05/2017

Found bedbugs on bed linens and blood spots on sheets from bed bug bites. We moved our infested belongings to another room without being treated. Infested sheets placed on floor in hall by staff. GM had a severe language barrier. I would never recommend this establishment. Housekeeping seemed put out while assisting with decontaminating our belongings. Desk clerk, Samantha, was wonderful. She was the only person there with customer service skills. We were there for an NCAA baseball tournament. I wasted 6 hours of my day on this. Extremely disappointed.

"Memories together with family for Mother's day weekend"

5
19/05/2017

I stay here alot. I enjoy the employees, always friendly and a pleasure as they will go that extra mile for you. I love that there is a bar/restaurant right across the parking lot. There is also a bowling alley, video games, bumper cars, laser tag and putt putt right there also. so there is no need to drive anywhere, there is alot to do right there.

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Mom's 90th"

4
10/05/2017

Friendly, clean, cooperative, perfect place for a large family gathering. Mom's 90th, the exact same room we had for her 80th. Everything went smoothly and the staff was quite cooperative. Looking forward to 100th!

Samantha B, Front Office Manager at Best Western Valley Plaza Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Samantha Burr Front Desk Manager Best Western Valley Plaza Inn

"Nice place to stay"

5
09/05/2017

Nice place to stay, within 10 min of downtown. I stayed 2 nights to watch the Loons play and ball park within 10 min. Breakfast was different each morning and the staff was very professional, room was clean, just a nice place to stay

"Comfortable"

4
08/05/2017

We were in town for a family funeral and this hotel was the farthest away than most. It provided a comfortable stay with the amenities we desired at a fair rate. The only thing that could have been better was the breakfast offered.

"Okay for a couple of nights"

3
05/05/2017

The hotel was very average. No thrills, however the hot tub was exceptional. Okay for a couple of nights, breakfast was average...no meat options. The area was desolate; not certain if there is anything in the area for children to do; outside the pool...because the game room was not functional.

"Softball tournament for our high school team"

4
30/04/2017

Good night at the hotel softball team all slept well and had a good breakfast he next morning! Got in too late to enjoy the pool but the pool area looked nice! The bowling and sports bar were a nice added bonus as well

"I'm usually partial to courtyard hotels when I travel"

5
30/04/2017

Our stay in Midland was fantastic an even better than the last stay at courtyard. Breakfast area clean an variety plenty to satisfy different diet needs.Pool an sauna area stocked an clean .a Our bed was so comfortably an room clean. Definatly staying again. Thank you for a positive experience.

"Best Eastern Customer Service"

5
30/04/2017

Samantha has the best customer service, hands down! Out of all the BW Hotels Ive stayed at She will definately have a return customer from me and my business partner/ driver, next time I'm town. She deserves a promotion. The guy that was with her working 4/29 Was also pretty good. I believe his name is Matt. The housekeepers kept us stocked! Kurt was also pretty good, he was there the first day we checked in. Carrie was one our cooks and kept us well fed. All-in-all the whole crew was awesome! Just wanted to let the bosses know you guys have an outstanding team and it deserves Recognition. (:

"Very knowledgeable staff"

4
27/04/2017

We stay at this property because of its value to other area hotels, not knowing anything other than that. What we received was a very nice stay. We were in town to attend the Great Lakes Loons baseball game. On our way out to get dinner before the game we stopped at the front desk to ask for recommendations of local restaurants. They were very knowledgeable and were interested in pointing us in the right direction. They didn't fail! We had a great night out! And the Loons won! The free WiFi worked great from our room. The free breakfast provide ample room for everyone there and provided a very nice selection and even some allergen alternative choices. I definitely would recommend this property to families.

"Very knowledgeable staff"

4
27/04/2017

We stayed here because of the lower price than other area hotels. We were attending the Great Lakes Loons baseball game which was only a few minutes from the hotel. When leaving for dinner we asked the front desk staff to give us a few recommendations for local restaurants and the one we chose was a sushi place next to the ballpark. What a great recommendation! The staff was courteous and helpful for our one night stay. The WiFi work very well from our room. This property is definitely a place if you're looking for family-friendly. A very nice free breakfast selection.

"Work stay Best Western Midland"

1
20/04/2017

The tub is clogged we went to a Nother room in the same thing happen. They obviously have a plumbing problem because we go here often and this is happened before. We told the front desk clerk and all they do is move us to another room with the same plumbing problem. The rooms would not be clean when we get off work at 4:30 PM. We would have to go and ask for linens because they would never leave any or clean the room. We would have to get upset before they would send somebody to clean the room.

"Enough"

5
14/04/2017

Great other then having to change rooms because of a flood in a room on the floor above us so a bit in convenient when you have chirldren with you not the fault goof the hotel but inconvenient nonetheless ! Everything else was great!

"Average and a little overpriced"

3
11/04/2017

I stayed in a suite. The microwave and fridge were in the bedroom. The main living area was large and empty the rooms are outdated. The pool was nice I especially liked the small 3ft pool for the children but the game room was empty. The playground was not near the hotel. The bowling alley had a nice bar and other activities like put put golf but it's also in another building. The hotel doesn't give any discounts so it can get a little pricey for a family the hotel staff were polite and friendly and I would have liked to see some sort of meat fo breakfast

"Family get away nightmare."

2
08/04/2017

I guess the first thing they could of told us at check in was they are in the process of multiple rennovations but i guess that wasnt important. So after we get settled in we go to the pool and swim then decide to get in the hot tub..somebody must of had the week off because it was so filthy we didn't dare get in. Then picture this being fast asleep then shockingly waking to a very loud high screaching alarm, which we found out was a false fir alarm which the people working the front desk didn't know how to deactivate. So it blared for about 15 til somebody finally fixed it, or so we thought. After falling back aslleep we got a nice 7:00 am wake up call ie; the fire alarm again. Well it proceeded to go off randomly throughtout the day. If thats not enough the refrigerator in our room didnt work properly which we mentioned to one of the several maintenance guys but jus more less got shrugged off. Wasnt very happy to say the least and after pleading my case two different times with the front desk manager they decided to give me 25% off, well thanks for making everything ok...You kidding me, i will never waste another dollar of the money i work hard for at this hotel. Be honest with people up front will ya..

Bethany B, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for your review. We take your opinion about our hotel very seriously. I encourage you to contact the Front desk directly with any issues you have while you are here. Had we known about these issues we would have certainly made sure they were taken car of. As for the fire alarm, we are very sorry for the inconvenience it caused you. We certainly did not plan for it to go off at 11pm or 8am. We have contacted the company that maintains the alarm and the problem has been fixed.

"Midland"

5
06/04/2017

Very satisfied with my stay!! The staff are very welcoming and friendly. I hadn't been at the Midland Hotel in the last two years; very glad to return!! I would recommend this establishment to everyone travelling to Midland, Michigan.

"Kaylob Is The Greatest!!!!"

5
05/04/2017

Kaylob Is ALWAYS friendly, and welcomes you in. Even if he is busy, he at least stops briefly to say hello, or give a polite smile. He was very friendly when I asked what smelled so good one evenin g at a meeting, and he went as far to give me the description of the cleaner itself, etc. Way above and beyond. I also asked where there was a water fountain, and he said that he had bottled water instead, but it wasn't cold. We struck up a covo., and he is a very nice person. I got to learn a lot about him. His personality is amazing. HE NEEDS A RAISE (even if you have given him one recently, he deserves another).

"Great spot to stay with family."

4
04/04/2017

Tons to do right near by. 3 pools including a shallow children's pool. Movie theater right out front. Gimmicks which is in walking distance has restaurant, bowling, arcade, laser tag, putt putt golf, bumper cars. So entertainment is plentiful. Hotel is reasonably priced, check in was great. Pools were really nice although hot tub was so weird it only had jets on one side and the water comes out so fast n hard out of the jets it's not the relaxing hot tub we were hoping for. Sauna was nice. Continental breakfast had a lot of options. Beds were very comfy, I didn't like the pillows at all but I think that's just personal preference. Room was clean and came with micro n frig. The kids had a blast!!!

"Clean - Comfortable - Good Value"

5
28/11/2016

The room was clean the bathroom was clean. The beds and pillows were very comfortable. The staff was very friendly and the breakfast had a lot of choices. This hotel was a good value.It is close to outdoor activities and shopping.

"Great stay and great staff"

5
16/11/2016

I had a great stay at the best western in midland Michigan when I traveled for work. The front desk girl Lana was exceptional in taking care of all my questions and needs. I would definitely stay here again and I can't wait to come back.

"Lots to do"

4
14/11/2016

We took our children to the hotel to celebrate a birthday. Across the parking lot is a bowling alley, game room, indoor mini gold, bumper car, lots to do. Pool area and hot tub are nice. Pretty decent breakfast. While they have a work out room, the equipment isn't great.

"Relaxing weekend "

5
13/11/2016

Wonderful weekend get away! Enjoyed the pools, sauna and hot tub! Great service and clean rooms! Breakfast buffet was great..lots to pick from. The waffles were a hit with the kids. This is our 3rd or so time staying here. We'll be back again.

"Love This Place!"

5
12/11/2016

We come here as a relaxing getaway, where our kids can swim and we can relax. Having the bowling alley, with all of its awesome things to do, so close is a great plus. The free breakfast in the mornings is great. We come here often and will continue to. We would recommend this hotel to anyone looking to relax and have fun!

"Business Trip / Convention Center Meetings"

4
31/10/2016

The room was above average, the food was great with amenities like bowling, game room, putt putt golf, lounge were great! The only problem was the internet connection was not dependable. This is important for those doing business during down times in the Hotel.

Bethany B, Guest Relations Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Dear Guest Thank you for the review, we are happy to see that overall you enjoyed your stay with us. I have made note of your complaint about the internet and will be sure to bring these to our employees attention. Thank you for your time. Have a great day.

"restful night sleep"

5
30/10/2016

Restful night sleep , Jenna our front desk lady . was very helpful and friendly . rooms were clean and quiet and woke up refreshed . Hot tube and the pool were both clean and refreshing . would bring my family back to enjoy

Bethany B, Guest Relations Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Dear Guest Thank you for choosing our Best Western In Midland MI, and also for taking the time to publish a review in regards to your stay. We are happy to see that you enjoyed your stay. We look forward to your next visit with your family.

"Less than stellar"

2
29/10/2016

We were encouraged to use this location by the host vendor of a conference I was attending, the facility is dated, dingy and not well kept. Several other attendees had a similar experience and have vowed to never return.

Bethany B, Guest Relations Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Dear Guest We do apologize that you did not enjoy your stay. Cleanliness is our top priority, as well as the happiness of our guests. We hope to see you in the future, we will do our best to provide you great service. If you experience a problem to any property please ask at the front desk we will definitely help you out. Again thank you for staying with us.

"Great People, Everything Clean and Working."

5
25/10/2016

Peaceful, Clean, Friendly, Plus, lots to do within 15 min of hotel. Thank You to all the staff. This place has two pools a hot tub and sauna indoors. Modern, recently updated rooms. Perfect place to visit with a group, or as a couple.

Bethany B, Guest Relations Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Dear Guest Thank you for the great review. We are happy to see you are so happy with your experience throughout the stay at our property. I am very glad that you enjoy all our amenities. We look forward to your next visit.

"fantastic cotomer service clean rooms FIRM BEDS!"

5
20/10/2016

I am extremely impressed at the personalized care the entire staff shows when I come every week twice a week to your location in Midland. I am touched at the level of care the employees put into their work. Employees such as Carrie, Lana and jimmy thank you for all you do.The beds are firm the heat works well and the warm brick room feels like a home away from home. thank you Nikki, Louies, Brittney for keeping them well cleaned.

Bethany B, Guest Relations Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Dear Guest, Thank you for your thorough review about our property. Its been always wonderful to hear such a great feedback from our repetitive customer. We look forward to seeing you next time and have a safe trip until we see you again.

"i stay here one to two times a week every week for the last 15 years..need i say more."

5
18/10/2016

the place is absolutely fantastic, combinations are always perfect..except for when the eagles are here...then i drink too much..Lana is so personable,and professional at what she does.i like Eric as well, Mitech patel always makes me feel like i am welcome here.

Bethany B, Guest Relations Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Dear Guest, We are delighted you enjoyed your stay with us and thank you for the feedback! It is wonderful to hear from our valued customers and appreciate your continued patronage. We look forward to seeing you again soon!

"Many Amenities and priced proportionately"

5
17/10/2016

Jenna, made the check in quick and easy. She covered all the bases with amenities, wifi password, etc, and was very pleasant. The breakfast is great, many options like waffle maker and pancake maker. Comfortable beds and newly redecorated rooms.

Bethany B, Guest Relations Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Dear Guest, Thank you so much for taking the time to give us your feedback. We are so happy to hear we have been able to take such great care of you and it is our pleasure to do so. Thank you for staying with us and look forward to see you again.

"nice place"

5
17/10/2016

Great place to stay, kind of hard to get to coming from the south, but we found it. Rooms are nice, clean and comfortable. Breakfast we delicious, busy but plenty of room to seat people. Pool looked to be very nice, but didn't use it.

Bethany B, Guest Relations Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Dear guest, Thank you for your review of our hotel. My team and I are very pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to your next visit. Thank you again.

"Very nice"

4
15/10/2016

Clean hotel and rooms, friendly staff, nice breakfast.area and breakfast. Didnt use any amenities since i was just here for business, but very comfortable room. easy access, free parking, and nice room. Would definitely reyurn of in the area.

"Nice place"

5
11/10/2016

Very nice with helpful staff and good value for money. We would use this hotel again if we were in the area. The swimming pools, sauna and whirlpool were nice and the breakfast selections very good. The staff was very helpful in suggesting local attractions and restaurants.

"Very nice! "

4
08/10/2016

Jenna was very helpful and friendly at the desk. Very nice hotel for a reasonable price! Rooms are clean and comfortable. Great shape for this place which has been here for years. We have stayed here before and will again. Very close to a lot of things to do.

"Best Western Valley Plaza Inn"

5
02/10/2016

We had a very pleasant stay. The room was clean and comfortable. The staff was friendly and professional. Lana, at the front desk, was a pleasure to talk to and very helpful in answering our questions.

"Great value!"

4
30/09/2016

This hotel provided all we were looking for and more. The room was nicely decorated and bed was comfortable. Breakfast was one of the better organized and equipped buffets. Very clean. The desk clerk, Jenna, seemed like working with a friend.

"Nice"

4
27/09/2016

It was easy access off the freeway. The staff was quite friendly and very helpful. They even made it where we could have early check-in so that we would not be late to the family gathering that we were going to. The place was nice and clean inside and out. The breakfast that was offered was very good and with a nice variety of items to choose from. Would stay here again if we are in the area!

"Wedding accomodations"

5
26/09/2016

Desk clerk Lana was very efficient ,courteous even while our transaction was interrupted by a rude foul mouthed individual that couldn't find the elevator or her room. Lana, directed another employee to escort the lady to her room. And, the smilwe never left her face. Employees like this are priceless.

"Great Service"

4
23/09/2016

Customer service at front desk was very professional. Room was clean. Did need more coffee and the desk clerk (Lana) brought more coffee to my room. Like the fact that there is a bowling alley and bar adjacent to the parking lot fun and relaxation. Also the hotel has a nice size pool. Breakfast is a standard continental.

"Very clean and spacious and being remodeled."

5
20/09/2016

It is definitely an older motel, but the rooms are spacious, the front desk clerk was quick and pleasant. Since it was the week after Labor day, I was pleasantly surprised at how clean the room was. The breakfast had multiple selections and the fresh fruit was, fresh.

"The Bestest Western"

5
19/09/2016

I was in Midland for 2 weeks and my stay was phenomenal. The staff is very friendly and the girl that checked us in, Lana, was welcoming and friendly. Breakfast had a large variety and the rooms are spotless.

"Comfortable, but dated"

3
18/09/2016

Nice big room. Facility not equal to other Best Western Hotels. Broken Hairdryer, scary looking half-repaired outlet in the bathroom. Dirty bathroom floor. Front desk needs lessons in customer service. Breakfast uncommonly wonderful.

Bethany B, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for reviewing your resent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. we hope that you will consider staying with us again and give us another chance to provide you with superior service. Sincerely, Bethany B.

"Bad"

2
12/09/2016

Well the plumbing is terrible bathtub overflowed with black stuff coming out of it. The TV was terrible. We were told that they would fix it they didn't. They did adjust the price with them whenever I want to get my points for Best Western Rewards they didn't give them to me because they said I got it cheaper price. Are you kidding me! It was pretty clean but that's nothing more disgusting have a bad plumbing . I wouldn't say that this is a motorcycle friendly best western most of them are. My advice find a different one.

"Very clean and comfortable!"

5
12/09/2016

We had a very pleasant stay! The rooms were very clean. The internet worked very well. We liked the proximity to the event we attended (at the convention center across the parking lot.) The hotel was very clean and comfortable. We liked the checkout time being 12. We did not use the breakfast or the pool while we were there.

Bethany B, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you very much for the great review! I'm so glad we could were able to meet your expectations! We hope to see you again in the future. Sincerely, Bethany B.

"Typical motel"

3
07/09/2016

It is okay if you just want a place to sleep. It is nice and clean, but nothing special. They have a breakfast that is hardly worth going in for. The room is so dimly lit that it was impossible to read. The flat screen TV is good quality and has the connections if you bring a computer and want to watch a DVD or Netflix. It is nice that they don't charge for the WiFi. It was relatively low priced and near a family member we were in town to visit so we chose it. They have handicapped rooms, but none were available and the bathroom was uncomfortable without special facilities.

"Cold Showers, Horrible Breakfasts, No Customer Service"

1
05/09/2016

Random cold showers, promises to fix but never did. Biscuits and gravy every morning and they hide the yogurt because it is too expensive (this is what I was told). Dirty carpets that are not lying flat (bunched up in places).

"We stayed for snowcross"

5
02/09/2016

This hotel is awesome. It's huge. We lived the pool and hot tub. The Mongolian buffet across the street is cheap and delishous. The staff was amazing. It was fun to walk around the hotel and check it out. Also has some cool banquet rooms for parties.. The hot breakfast was delish :)

"Do not stay here"

1
01/09/2016

Save your money. This hotel needs renovations. It looks like they've remodeled the entrance and just kept the rest of the Reno budget and only took pictures of the new stuff for their site. There's a great aquarium up front but the restaurant was closed the whole time and there were trash cans in the lobby collecting reason leaks. Dirty, old, musty, peeling wallpaper, and sadly the unfriendly staff was too much and we had to leave early. My son asked if there were cookies. The man behind the counter told him that sometimes there are but seemed annoyed with his question. I doubt that they ever take the time to do that based on his reaction. He seemed bothered by taking care of us at all. It was a huge surprise because the woman I booked with over the phone months earlier was so kind. Save your money and time, stay elsewhere.

"Terrible management, no resolution to complaints! "

1
27/08/2016

I booked a suite here for my daughters birthday so she could bring a few friends and enjoy the pool. We were disappointed that the movie theater was closed and at least half the games in the game room were out of order. But we did bowl so that was fine. The room was nothing special for the price. The entire place is dated and a bit dingy. We were right next to the stairwell so the noise of kids running up and down it all day and night was hard to ignore. The sound proofing of the room was attrocious. You could hear every sound coming from the entire hall, and stairs. You could even hear and feel the vibrations of people using the stairs. The WORST part was that there appeared to be a large group of family/friends that were staying in a block of rooms at the end of the hall. They were so loud and obnoxious. They pulled the furniture OUT OF THEIR ROOMS and arranged it in the hall so they could sit together and eat and drink. There were liquor bottles they were openly drinking out of and their kids were running through the halls playing with noisy toy guns well past the 11 pm quiet time. I called the front desk multiple times all night long because I could not get a wink of sleep. The person told me that they were aware of the problem and had gotten other complaints and would send security down. I don't know if security ever came but the people never quieted down. I finally fell asleep around 3am and cold still here them. I asked to speak to a manager at check out and was told one was not available. The girl asked me what the problem was and I told her and she said yes, she had heard from the night receptionist that there had been a lot of complaints. She said to call on Monday (it was Sunday)to speak to the manager. In the meantime I emailed the address on the card I took from the front desk and also called first thing Monday morning expecting some kind of partial refund or at least an apology. I got the managers voicemail and she never called back and no one ever answered my email. I will NEVER go there again!

"Great Stay"

5
21/08/2016

This is an excellent hotel facility. Fabulous breakfast, Lots of parking. A very deep and separate shallow swimming pool. Sauna. Hot tub. Very nicely decorated. Quiet end of the city of Midland. Easy on/off access to the highway. Would definitely return here.

"Extremely Disappointed"

2
08/08/2016

This hotel has many features advertised that are no longer available, or have been broken for a while that the staff is aware of. Customer service not very helpful. I found a bug in my bed on the morning we were checking out, the refrigerator sounded like it was going to explode, we unplugged it. I would not recommend this hotel!

Bethany B, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Eric Schulz Front Office Manager BEST WESTERN Valley Plaza Inn

"great staff except one."

3
28/07/2016

i am a frequent visitor to this hotel.the staff are great but every mourning when i eat breakfast there if Eric is there attending the desk i have to sit out of eyesight so i don't have to see him picking his nose and rolling them around his fingers then eating them..i don't usually complain but i have seen it several times..other than that its a great place to stay for my business trips.

"Nice pool - what about a price break for Canadians!"

4
25/07/2016

hot tub and pool were a nice break from the 30 degree heat outside. We enjoyed some time cooling off. I thought the price of the room was high for the area but the hotel was packed. Best Western should offer a Canadian Money at Par Promotion!! Would help those of us who have seen our dollar hit so hard by currency exchange.

"Baseball tourney"

3
24/07/2016

Great customer service. Very accommodating. Room was recently remodeled. Does have a weird smell but Not too bad. Breakfast options were great! Pool was great! Shower pressure not great. Overall good stay. Building is just old and brick on inside. Good location.

"Very Nice"

5
19/07/2016

The room was very clean the beds were so comfortable the pillows were so soft and the staff was very nice. The restaurant that was in the lobby i never saw opened which was sad cause their food was so good when I stayed there a couple years ago.

"Easy access"

4
18/07/2016

This was a nice place to stay, easily accessed from the expressway. The stay was very quiet. The place itself was kept very clean and nice. The only issue that I had was with the air conditioning system. The air conditioner was not adequately cooling the room, after 4-6 hours it had not even started to cool off. I ended up going out and purchasing a fan to move the air in the room to help to cool it off better. The staff gave me a discount on my room cost to cover the cost of the fan purchase.

"Jehovah's Witnesses Convention"

5
12/07/2016

The hotel staff were great. They went above and beyond to make sure our stay was pleasant, including changing their breakfast hours to accommodate our needs. The hotel was very clean. Thank you so much for a great stay!

"Would Stay Again"

4
04/07/2016

This is a nice hotel situated less than ten minutes outside Midland. It is quiet (at least, it was when we were there), which was nice. The room was clean. The bed was a little hard for our liking, but it was fine. Breakfast was the usual continental selection - pastries, muffins, toast, yogurt, fruit... there was also a waffle maker with whipped cream and various toppings, cereal, scrambled eggs, and ham. It was decent for an included breakfast. All in all, not the greatest hotel we've stayed at, but certainly not the worst. We would stay again.

Bethany B, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for your review! Your comments will help us improve. We hope to see you again soon!

"A Great Convention Venue"

4
20/06/2016

Have been going there for 5 years for Eagles State convention. All meetings and events are on the property. They moved the breakfast bar to a different location which did not run as smoothly as previous years.

"Visit back to check out hotel again"

4
15/06/2016

Good hotel but it has a lot of potential to make it a great hotel if they would listen to peoples comments. Bowling and putt-putt and arcade next door. Need to develop the lake / beach area. Great place to put a outside bar. Bring the paddle boats back. Need to get movie theater opened up again. Great place for kids. Should have a restaurant inside hotel again. Steam sauna would be a nice addition. Hot tub and dry sauna worked good and were actually hot. Gets crowded in the afternoon / evenings.

"Great place to stay"

5
13/06/2016

If you are looking for a a great place to stay in the Bay City or Midland Area. We stayed there as a group and the staff and all amenities exceeded our expectations. The Kids loved the pools and games room, and lots of space outside to run around and keep out of trouble, The parents enjoyed the inner court yard and common areas to gather and talk. The breakfast was better than average for a small offering but had lots to choose from and well stocked, The kids loved the Waffle makers. Highly Recommend for a group or family

"Holiday stay"

4
03/06/2016

Everything was excellent except for the internet. The beds were pretty stiff, we all had back aches the next morning, but the rooms were very quiet and nice size. The pool area was very nice and it had an excellent sized game room with a pool table. They don't make hotels like that anymore. we were very impressed. Will definitely go back, I just hope ya'll have the internet issue fixed by then. :)

Bethany B, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you very much for your review, Francis. We are so glad you enjoyed your stay. We are addressing the internet issue and want to thank you for letting us know there was a problem. We are looking forward to seeing you again soon!

"Excellent"

5
27/05/2016

Staff is extremely accommodating and hotel is clean, quiet and excellent location. Although I didn't use fitness room this time I have in the past and it is extremely convenient. Location is perfect, right off the freeway, about a mile from town.

Bethany B, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for your lovely review! Your business is very important to us and we value your feedback. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Best Place to Stay !!"

4
25/05/2016

Its a pleasure experience on Best Western, Its best place for family and business stay.. Over all its a good experience - front desk people are more friendly, Cleaning people are best at their job.. I recommend Best Western strongly for the people visit Midland, MI.

Bethany B, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for the very nice review of our property. Your business is very important to us and we value your feedback. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Great stay and fantastic breakfast!"

5
20/05/2016

After reading some of the TA reviews, we were a bit skeptical but have to say, this was a wonderful experience. Check in clerk, Carrie, was delightful and fun and made us feel so welcome. Room was one of the newly refurbished ones and was clean, attractive, comfortable. Heat/AC worked well, bathroom was immaculate. Quiet and spacious room facing the courtyard. Figured out that there is a button by the door that has to be pushed for the wi-fi to work, and the wi-fi was quite good. Breakfast was a highlight. Think Carrie was the hostess there (wondered when she slept!). Food was varied (with gluten free and dairy free options) and included delicious scrambled eggs with sausage pieces, and there was also fresh fruit. One of the nicest and tastiest hotel free buffets we've had. This hotel is older, but with the renovations it's coming into its own. In the complex with a convention center, so hope they make a go of it. A really nice stay for two very weary travelers. Thank you!!

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"I'd stay again"

4
09/05/2016

Please fix the machines in your games room. The air hockey table doesn't keep score, the machine with the claw that drops and you pick up a stuffed animal needs to be restocked...only 2 items left in it. Once of the racing games ate my tokens and the bowling game is out of order.

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Schaub"

5
04/05/2016

Friend that staff was very nice to talk to. Breakfast was hot rooms were clean and cozy extremely friendly staff great location right off the freeway food and fun for the adults and kids in the same parking lot

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Clean & comfortable for the price"

4
04/05/2016

Clean rooms and breakfast nook. Stayed 2 nights for school event at CMU. Commute was 40 mins each way, but everything else closer was booked. Very satisfied with accommodations overall for the price. Room was a little snug around entry door and bath room. But, it did have an extra sink and mirror outside of bathroom that was very useful for morning prep time. We didn't use the pool although it looked very inviting as well as the whirlpool. Staff was very kind and welcoming. Its no high end hotel, but very clean for an economical priced hotel.

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Need to get with the times"

3
01/05/2016

This hotel does not have any type of iradio/clock in the room, old phones and very old TV's. We could count the pixels..... The only way I would go back is if I had not other option in Midland. Dog poop in the parking lot(right outside sliding doors) Front Desk gentleman wouldn't even look up from his computer when he checked us in and talked like he had a something in his mouth. After the 3rd time of asking him to repeat himself we almost left.

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Boy has this place changed!"

3
25/04/2016

Ok place to stay but not the family fun resort it used to be. Many amenities are gone. No restaurants, lounges at hotel. Dirty swimming pool. Doing room repairs, very strong odors from the construction repairs.

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Best Western Valley Plaza Inn"

3
17/04/2016

Staff was friendly, room was ready upon arrival however the microwave had fingerprints, small fridge had dust, and bathtub had hairs, its an updated room we stayed in but they need to focus more on making sure its actually clean for guests. Breakfast area was ok but, I got a yogurt went to eat in the car on the way out it expired April 6th. We went to give our daughter a bath, tub wouldn't hold water, nice touch on having a kiddy pool but it seemed to be cooler than the other pool but still a good concept. Hot tub was hot, but dirty on the outside rim , they had a small arcade air hockey (only one side scoring works) its quite dusty in there and they really should tend to that room more. Went there for my birthday was a little disappointed in hotel as I thought this was going to be a great room for the price but found it to be subpar. I have had issues with Best Western hotels in the past and I find they apologize for problems but don't offer any solution however I did like the concept of having two pools and a game room plus bowling/other activities next door, so thought I would give another shot and wasn't impressed, looks better in pictures.

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"HOTEL STAY"

5
15/04/2016

Friendly staff, clean rooms, nice pool area, free breakfast served until 10:00 am. There is a bowling alley, resturant with bar, putt putt golf, bumper cars, lazer tag, and arcade within walking distance. Everyone had a great time.

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Outdated"

2
11/04/2016

This hotel is under renovation, currently it is very outdated. A discounted rate should be given to the guest who is given an outdated room. It was just awful. I do want to say though that the entire staff was very friendly. Upon completion of the renovation I would hope that the rooms will be much nicer I would not stay at this hotel again unless the renovation was complete...and amenities updated!

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Great Place"

5
09/04/2016

This hotel and staff are awesome. They are extremely helpful in working with me on my schedule. I also forgot my phone charger and they were very helpful in returning it to me. I have stayed here several times and have always experienced excellent service. Will definitely return

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Family fun"

3
30/03/2016

The pool was what we expected and was very enjoyable, but overall the stay was average. The rooms were clean, but nothing spectacular to write home about. The staff looked like common people, they had nothing to identify them as employees, which was a turn off.

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Very Happy"

4
28/03/2016

Had 10 rooms booked and a conference room and was very satisfied.. The staff was excellent. They were great with our big group. They were helpful in getting us the conference room so we can all eat together. The security was very good. We felt very safe.

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Great place to stay especially for the price"

4
28/03/2016

Very easy to get to, right off the expressway and near a lot of restaurants and even entertainment in the same parking lot, place was clean, love the courtyard, the pool is the biggest I have seen, I would say, my new go to place.

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"TRUCKER "

5
27/03/2016

Ive stayed at this Inn many of times over the years used the conference rooms to. the everything about the inn is wonderful & pleasant rooms are very clean room 199 has refrigerator microwave coffee machine ironing bored bed is very comfortable room is very comfortable i would recommend this facility to any person or businesses stop for a night.

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Decent stay... nice improvements & location"

3
19/03/2016

We were in town for a funeral and stayed here for a night. We tried to check in at 4pm - mind you, check-in time is at 3pm - but our room apparently wasn't ready. The front desk said they would call us when it's ready, so we left and got a call 5 minutes later while we were on the highway - your timing just couldn't have been better. We turned around and checked out the room. They appear to be recently updated with new fixtures, carpet, linen, and furniture. It's definitely a nice touch! I noticed holes and missing drywall where their old lamp fixtures must have been mounted. There was food from the previous guest on the TV remote - yuck! Be warned: you'll be standing in 3 inches of water while taking a shower. Not a fan of where the safe was placed behind the door. You end up opening the door and smacking right into the safe's door. We tried to close it, albeit no luck. The breakfast area wasn't bad, they offered eggs, meat, juice, coffee, yogurt, and more.

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Our guaranteed check in time is 4 p.m. at this property but we apologize for the inconvenience. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Comfortable and love the location"

3
15/03/2016

We travel to Midland annually for a sports weekend. It's close to the Midland Civic Arena which is always convenient for us. We usually travel with a group, and they keep us together in the same area of the hotel. Rooms are comfortable, and they have a nice continental breakfast in the lobby. This location is actually on the far east side of Midland, which we like. Since we are out-of-towners, we usually try to run to Birch Run during our weekends in Midland. Birch Run is only about a 30 minute, easy drive or so from the hotel. This was probably our third stay at this hotel, and we would definitely stay here again.

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Hotel"

5
14/03/2016

We had a great time at the hotel. I love how the kid's pool is as long as the regular pool and how I didn't have to worry about my kids being in the big pool. I also loved how the bowling alley was right next door and we could bowl, play a game of putt putt, play in the arcade, ride bumper cars and go into the laser maze. My kids loved it and want to go back!

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"!!!"

5
29/02/2016

I enjoyed our stay here immensely. The staff was nice and the pools were warm and clean. Definitely will stay again. thank you best western :)iosfh;gvwrhfuhwhfuhivubsodifhkoaeruifhioawgh;owerjegiogherhohriweghrosghdfjbhdkfj

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Broken room ammenities"

2
27/02/2016

Room was very cold. Floor was freezing. So bad we had to keep our socks and shoes on. Heater worked very poorly. It was on full all night and still never got above 65 degrees. No extra blankets meant we had to sleep in our coats. Tub drain also worked very poorly. At the end of my shower, I was standing in 3 inches of water.

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. We apologize about the issues with your recent stay. We value feedback as it helps us grow stronger as a brand. If there is anything we can do to help you in the future, please do not hesitate to contact us at 989.496.2700.

"my stay"

5
25/02/2016

I was very pleased with this property. The staff and facility was exceptional. I will only choose Best Western to stay at from now on when I'm traveling. I have never been treated so good. It was nice to be taken care of so professionally.

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Need Helps"

2
19/02/2016

my husband and I and about 200 others were here for a dart tournament, after staying 3 night in this hotel which we have done in past years, my husband and I and at least 20 others left there Sunday really sick and still are sick a week later. The banquet hall never cleaned the tables, the pool area wasn't very lean came out itching, the heat sucked and now wondering what the heck we are sick with, this is terrible and the staff is insisting its not them

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for your recent review on our hotel. We apologize for the problems that occurred during your stay. Unfortunately, we do not own the Great Hall but we will pass along the complaint on the tables. We have had no other complaints on the pool area and our pools are inspected and pass weekly state inspections. We do apologize again that you had issues with the heat, we will pass this on to our maintenance staff to make sure it is addressed. If there is anything we can do for you in the future, please let us know. Thank you again.

"Great Prices for a Good Nights Rest"

4
17/02/2016

Though it is not the most luxurious place in midland to stay it has everything you need. The pools, sauna, and hot tub are good size and always clean. They have a decent game room with pool table and some games. It also shares a parking lot with Gimmicks (entertainment area with bowling. Usually kid friendly during the day and also have a bar for adults at night). The rooms are spacious, clean and make for a good place to stay for a night or to have a large group in town for a weekend.

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700.. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"DO NOT STAY HERE!!!!"

1
16/02/2016

DO NOT STAY HERE!!! My rating is actually 0.. I stayed here the night before last it was awful!!! The smell in the hallways of weed,cigarettes & B.O was horrendous. I get into my room start looking around and see there is water damage on the ceiling and all around the light fixture along with black mold that was painted over. I have an allergy to penicillin. I ran into the security guard while getting a pop & told him about the room and the smell of the hotel he said "yeah this place is known to be sketchy, its not the Marriott!" the smell of weed/cigarettes in the morning was so strong i had to open up the window. Later after i checked out i see they've charged me $200 so i call they say its a smoking fee!!! I don't smoke and can prove it we get tested for nicotine at work. This is NOT the first time BEST WESTERN has charged me for smoking and i have had to battle it out and prove myself. Why should i have to and you mean to tell me their smoking fee is more than your room!! Clearly this is their scam and obviously they're not putting the money into building repairs! I only stayed at this place because every hotel was booked for the valentines day weekend otherwise i would've turned right back around and got my money back..DO NOT STAY HERE!!!

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. We apologize about the issues with your recent stay. We value feedback as it helps us grow stronger as a brand. If there is anything we can do to help you in the future, please do not hesitate to contact us at 989.496.2700.

"Good"

4
16/02/2016

It was a very busy weekend and the front desk staff worked hard to get us checked into our room early. House keeping kept up with all the room request. Only issue was finding hair on the toilet when we first got into our room...yuk.

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"MI State Dart Tournament"

5
15/02/2016

Great place to stay. Clean and friendly. I'm sure they had their hands full with this group of people. Breakfast was perfect for a quick bite to eat. Plenty of restaurants near by. This was our second trip. Looking forward to next year! Nice place for the money!

Maggie P, Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

"Not Very Clean"

2
11/01/2016

for $113 per night, I would have expected a more welcoming experience. When we walked in, the strong oder of overly deep fried foods knocked you off your feet. The couches in the lobby were dirty and it was obvious that no one enforced the no smoking rule because the hallway reeked of smoke!

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 989-496-2700 ext 7610. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"Excellent service!"

4
11/01/2016

This property offers extremely accommodating and friendly staff. It is in desperate need of some remodeling. The beds were comfy but rooms feel drab and a little dirty. But it is a decent value and kids love it.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"clean and quiet"

5
10/01/2016

This was a great place to stay. The hotel was very clean and quiet. although I was to tired to enjoy them, they had two indoor pools and a hot tub. they also have an excellent hot breakfast. a great feature with this hotel is the bowling alley, and grill right next door. this hotel allowed trucks to park in the car parking spots out front, and there was plenty of room for a truck.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"Best Western is the place to stay"

5
04/01/2016

Our stay at your Motel was great and the location of it being near the Gimmicks was a plus Everyone done a great job. Thank youI would recommend your Motel to my friends and family. For anyone who is looking for somewhere to stay and have all the conviences they need Best Western is the place to stay.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"Valley Plaza"

3
04/01/2016

The kids pool is great and the hot tub if the water is hot is also great. Many games in the game room were out of order and in need of attention. The breakfast was delicious. Overall average hotel but the price should be much less in my opinion.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"While I didn't expect a Hampton Inn"

2
30/12/2015

When I chose this establishment I did so based on my experience with their conference and banquet center ambiance as well as cleanliness and thought the hotel would be of the same quality. While the lobby seemed very welcoming the room was not. The night table next to the bed had cracker crumbs next to the lamp, the mirrors were wiped with something but not cleaned and the bathroom wallpaper was splitting. The appliances in the room required something else to be unplugged for use. The overall impression of the room was one from the 80's which hadn't seen any upgrades since them. The in-room couch on the website turned out to be a nasty arm chair. The bed was as hard as a board. To add to this, the signs prominently posted in the bathroom basically stated we will charge you for missing towels were tacky! This could be placed on the check in forms rather than in the room which made it feel like a no-tell-motel. Across the hall from me were apparently four rooms booked by one family. Constantly throughout the night I heard kids screaming, laughing, running up and down the hall and slamming the doors with the security bars out (to prop them open). I called the front desk at around 11 and asked if the person could address this matter. The person on the phone asked what room number they were in (I was unaware at that time of the exact room numbers). The person on the phone then asked what I would like them to do. I explained I don't know the room numbers but its right outside my door and to please address. The noise and rowdiness didn't stop. After another hour had passed, I opened the door to find several children from the rooms directly across the hall carrying on in the hall screaming, laughing and running. I noted each was running into rooms 100, 102 & 104. There were no adults in the area. I proceeded to the front desk and spoke with a lady who stated; when I went down there they weren't doing it. She then proceeded to follow me and spoke with the individuals. Finally it was quiet. This hotel needs monitoring mechanisms and needs to listen to other patrons concerns. I believe for the price I paid, $96.84 in total, I shouldn't expect a Hampton Inn room; however I do expect some quiet time and a clean room and actually a quiet time after 11.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 989-496-2700 ext 7610. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"Not your typical Best Western"

2
30/12/2015

Best Westerns are our "go to" place when traveling, however this location did not necessarily fit the standard Best Western product. The staff was friendly and helpful, but the building itself caused problems. These may not bother some people, but had I known beforehand I would have chosen a different hotel, so I'm posting this to allow others to be aware in case these are things that would bother them as well. We ultimately ended up changing hotels after the first night. The building almost has the feel of an old office plaza. The hallway walls as well as the walls inside the rooms are red brick which gives a very cold feeling and makes the whole facility (with the exception of the remodeled lobby) feel dark. For our room, opening the curtains didn't help because our window looked out to the brick wall outside. More importantly, though, neither my husband nor I were able to get cell service inside the hotel due to the brick. I had to go out to our car at 11:30pm in order to call our kids, and we were involved in the execution of a surprise party so it was very frustrating to not have cell reception. I had to go outside every so often in order to receive any texts or calls that may have been sent. Additionally, my husband had planned to work from the room one day, but no cell service. So, he went to the Business Center where they had a land-line phone, however, the phone buttons didn't have touchtones, so he was unable to get into a conference call!!? Lastly, when we booked the room, it said the room would have a refrigerator which it did not. When we asked about it, we were told they'd have to see if one was available, because they move them from room to room. One never arrived, so we had to put our leftovers on ice!

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 989-496-2700 ext 7610. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"Valley Plaza"

4
30/12/2015

My husband and I checked in without difficulty. The room was comfortable, clean, amenities all worked. The pool was warm and clean, the game room was next to it and comfy and clean. We asked to change to a room near the pool upon check in, and the request was easily granted. As Christmas was the next day, and we had family in the area, we did not stay for breakfast, but did enjoy a cup of coffee. (Better than many hotel offerings!)

"Out of date but still decent"

3
14/12/2015

The decor is out of date, but overall it is a decent hotel. While traveling with kiddos this is a good option. They have two pools, one of them being a large kiddy pool, and the larger pool has a nine foot section which don't find often in hotel pools. It also has a sauna and hot tub. The staff is very nice, even though they were dealing with a huge amount of pre-teen and teen children from sporting events. They had a large breakfast (though I suggest they get a new kind of sausage...tasted like bad hot dogs). We all had something warm for breakfast and had a place to sit. It was set up nicely and this is one of the updated parts of the hotel. I would probably stay there again, but probably not at the rate we got (though it was a weekend). We were supposed to stay at the hotel that shares a parking lot but they had a water main break so we were transferred to this one and it worked out just fine :)

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"Great Experience"

5
14/12/2015

Hockey group had a great stay. We were treated very well. Front desk was great. Hotel was very comfortable and clean. Kids liked the breakfast bar. Great location for hockey since it is less than a mile from the rink. We would stay again.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"Family Party in Conference Room"

4
03/12/2015

We had our family Christmas Party in the Observation Room. It was very roomy for 45 people and worked out well. It was set up with round tables with vinyl table coverings and they even set up a Christmas tree. The room was clean buy starting to show its age and in need of some remodeling. The beds were comfortable. We had 2 queen beds in our room.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"Nice place with a very accommodating staff"

4
29/11/2015

We stayed there over Thanksgiving, 12 family members. The entire staff was very accommodating when we needed extra space for eating and just sitting around talking. I can't say enough about how nice all of the staff were.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"Very clean rooms with great character"

4
23/11/2015

I was really impressed with the cleanliness of our room. It had a fridge and a microwave as well as an additional sink in the room outside the bathroom, which was very handy! The all brick walls and hallways created a warm and unique character. The hotel isn't much to look at from the outside but once inside it was very enjoyable! We were there for a hockey tournament and the location was VERY convenient for getting to the rink. The indoor golfing and bowling center across the parking lot was also a great place for the kids to go and have some fun between games. The restaurant inside the bowling alley had great food and good variety of beers on tap. Perfect for adults and kids. The only downside was the location to other restaurants and shopping. We had to go down one more exit (5 miles) in order to have access to a variety of restaurants and shopping centers. I would definitely stay there again!

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"EXCELLANT STAFF"

4
16/11/2015

Quite hotel with very large rooms. Close to Bay City and Frankenmuth. Staff is excellent and attentive to every need. Will stay here again when I am in the area. Recommended to all who visit the area. Great for hunting,fishing,snowmobileing and all winter sports

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"excellent stay and convenient location"

5
13/11/2015

Excellent quality, comfortable and convienent to everything. Will use Best western in the future. Friendly staff and clean. Breakfast was excellent. Extended checkout was granted. Will plan to stay at Best Western's in the future.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"+"

1
10/11/2015

Not your normal Best western, once I stayed and did their survey, they asked me not to return.# not that we were ever going to..# Bad customer service, this is the only,Best western I've ever had trouble with, the staff was very very friendly,and helpful , however the bad far out weighed the good, do your self a favor, find the next nearest best western. Went a few miles down the road to holiday Inn express...it was lovely...

"Ideal location to interstate, Genghis Khan restaurant and cider mills"

5
30/10/2015

The Best Western Valley Plaza Inn could not be better located. It is at the exit from the highway and is across the street from the Genghis Khan restaurant which is the best in town. The resort itself has bowling, mini-golf, a gym and two indoor pools as well as a hot tub and sauna. The cider mills are 15 minutes away and the hotel staff were helpful and extremely friendly. The bed was very comfortable. We would certainly recommend this property. There are two breakfast rooms and there is a little cafe as well for other hours of the day.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"pleasure stay"

4
28/10/2015

great room for the price very clean and comfortable the the carpet needs to be updated there were stains that made it look bad. They have been updating the rooms so maybe this is in the next round. over all a nice hotel. The breakfast could have been a little better the scrambled eggs were over done and there was gravy but no biscuits,

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"Fall Colors Venture"

4
23/10/2015

This hotel is conveniently located near shopping and full Fall foliage viewing up I-75. There is also a bowling alley and restaurant in the complex (the movie theatre was however closed). The pool and game room with pool table were also an added bonus if traveling with kids.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"Great Stay"

5
19/10/2015

Had a great stay staff was very helpful and the surroundings were impressive. We loved the continental breakfast and the courtyard, also enjoyed the swimming pool and the gym while we were there. I would tell other people to most definetly stay there.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"Well....."

3
16/10/2015

Hotel clean/Staff friendly/Breakfast okay/needs more of a selection on daily basis/Television remote work half the time . Over all stay was okay/PS should have kept the movie theatre open . It was a bad idea to close down the theatre. Located about 3 miles from Dow Chemical Co.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"Bad"

2
07/10/2015

No room service. Bed not made up at all Moved because of noise Second room no refrigerator Phone not working properly Asked for wake up call never got one Very bad. Terrible experience Again not good.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 989-496-2700 ext 7610. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"Decent Place But A Little Over Priced"

3
28/09/2015

The overall stay was ok. Seemed clean and had a decent breakfast selection. For the quality of hotel overall it seemed a little over priced. There really weren't any better options so they have you over a barrel.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"Needs better cleaning"

2
24/09/2015

The housekeeping could be improved. There was trash and old food crumbs behind the night stand and beds. The rest of the hotel wasn't that bad but the the breakfast was not really worth going too. They have a sandwich shop that's right by the lobby but it only seemed to be open during breakfast, would have been nice to be open during lunch or dinner.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"Welll-appointed room"

5
16/09/2015

This was our last stop after doing the Lake Superior Circle Tour and I found it was the hotel that offered the best room amenities including two folding luggage holders (I am astounded that hotels routinely rent a room to 2 or more adults, but provide only one luggage holder). No view, sadly, but if that is important to you, as it is to me, I recommend asking for a room that opens onto the inner courtyard, instead of the parking lot.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn

"Great hotel and servie"

4
20/08/2015

I stayed here two nights with my family. The pool is great. Also have separate hot tub and sauna. Game room with air hockey and pool table and video games. Very light breakfast and the eggs were rubbery but better than some. PET FRIENDLY! Next door is a bowling alley, laser maze, game room, and bar with great burgers. They also have a great courtyard with outdoor furniture, grill, etc. Only 8 minutes from downtown and private. I would recommend and plan to stay here again.

Rachel L, Front Office Manager at BEST WESTERN Valley Plaza Inn, responded to this review
Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-496-2700 ext 7610. Thank you again for taking the time to write this review. We appreciate your loyalty to our brand. Sincerely, Rachel Laney Front Office Manager BEST WESTERN Valley Plaza Inn