Best Western Premier Miami Intl Airport Hotel & Suites Coral Gables

Tried this place for a recent business trip. I liked the proximity to my office while still offering a hotel shuttle and access to public transport.The price and promotion was great as well. Overall the hotel experience was great. The staff were friendly and the hotel was overall clean. There is some moisture damage on the doors and light fixtures of the bathroom and I did have a roach in my room.

Very helpful and friendly front desk. Good clean room, nice and bright. . Will definitely stay here again. Restaurant food was great and service good. Shuttle service to airport and ship port were both good.

This was a pretty nice place even though they didn't provide a complimentary breakfast. They do however have a nice reasonably priced restaurant. The gym was nice. Quiet A/C unit and good TV channel selection. They even have a reasonable priced shuttle ($12) to the Port of Miami if you're taking a cruise. The only downside to the hotel was they have a nice pool for doing laps but it wasn't heated. At the time I was there they only had one of two elevators working.

The customer service was wonderful. We panicked at first as we got in from our flight very early and asked them to hold our luggage until check in. They were willing, but thought they had no more room as they were holding so many all ready. Then another employee stepped in and checked another holding area and there was just enough room. After securing the bags, he thought to see if any rooms had been cleaned and were ready. This was 4 hours before check in. They're was one and we actually got the room early. That made the day so much easier! The down side is their lack of attention to technology. There are no plugs anywhere near the bed. Not on the wall or the lamps. Fortunately I had both an extention cord and 6 foot charger cord for my phone. So I could use my phone while charging. I attempted to use the TV. Ouch! There were icons for movies, live TV, and music. Music visits $9.99 a day to use. All of the on demand movies I attempted cost $9.99- $24.99 to watch. Live TV only had channel selections with no guide, you can't see what's playing on the channels! The remote responded so slow I didn't bother scrolling through channels to see what was on. The wi-fi did work ok though, so my husband could work just fine at the desk with his laptop. Nice pillows, beds are fine. Slightly musty odor in the room.

We stayed here before and after a cruise. Upon arriving the first time, we found that our room 708 smelled like urine. I quietly addressed it with the manager and she said that's just the chemicals they use for cleaning. We took her word for it and got used to the smell after awhile. It was a fine stay other than that. When we stayed the following week, we realized it is not a cleaning smell because room 414 smelled nothing like the other. Everything was good with our second stay except one very strange occurrence: A little after 8pm a lady knocked on our door and announced “front desk.” My husband went to the door, but by the time he got there the man with her had already swiped his key and was opening the door. When asked what they were doing, the man walked away and she said they were checking rooms and didn't want to go down to the desk to see which rooms were occupied. That didn't make any sense to us so he called down to the front desk a few minutes later to make sure some random people didn't get a master key. The same lady answered and when asked again she said they were looking for batteries. That still doesn't seem right. I mentioned it to the man who checked us out in the morning and he didn't say anything except to agree with me that it seemed strange. While waiting in line to check out the next morning, another guest told the clerk they almost called the police the night before because a man with a key opened their door at 11pm saying he left his keys in there. They had the latch over the door fortunately so he couldn't enter but they found no keys in their room and wanted to know why he came to their room at such a late hour. Something strange seems to be happening there with the staff entering occupied rooms. It is a pleasant hotel otherwise; although it shouldn't hold the Premiere name as we've stayed in several BW Plus that are nicer than this one. They have comfy beds with a location that's an easy walk to Starbucks and Chipotle nearby along with some really awesome local places (try Isla de Caribe and Latin Cafe 2000!) Near to the airport with free shuttle. (Call the hotel directly to hear how to catch the shuttle.) This BW is much more reasonable on price than most the other hotels of similar quality in town. They also have a cruise terminal shuttle for $12 a person. It is run by an outside company and I would not recommend it except for solo travelers. An Uber is $16 plus tip to the cruise port and you get a direct ride back and forth. 4 people who prepaid for pickup got left at the cruise terminal since there wasn't enough room in the van and they had to wait another hour for the next van. It's a nice hotel but would be hesitant by to stay again due to the incidents with the opening of doors.

2nd visit here and not at all like our first. This time:smelly room, blood stains on bedding, only one operating elevator, safe batteries died with our stuff inside, noisy 6th floor room with laundromat above. This was a very disappointing stay. We also think we were mischarged this time..

comparing to the area, best value. this is a good example of what best western should be everywhere. i highly recommend being a rewards member, it will help you along the way whenever you visit a best western

Good hotel near to the airport with free shuttle. (Call the hotel directly to hear how to catch the shuttle.) The hotel isn't really nicer than a plus and there is no free breakfast; but there is a Starbucks and Chipotle nearby along with some really awesome local places (try Isla de Caribe!) This BW is much more reasonable on price than most the other hotels of similar quality in town. They also have a cruise terminal shuttle for $12 a person. It is run by an outside company and I would not recommend it except for solo travelers. An Uber is $16 plus tip to the cruise port and you get a direct ride back and forth. Overall, comfy bed and kind employees in quiet setting and worth staying here for the price.

The bathroom has pee in the toilet like no one clean it before also there were a curly hair on the tray and the bedroom smelled really bad the only positive thing about this hotel was the front desk people they were really nice

A perfect place to spend a night waiting for your cruise or flight the next day. The Airport Shuttle is great, and transportation to the port can be arranged. The rooms are comfortable and the restaurant is small but adequate and serving staff are personable. A friendly atmosphere throughout.

This is a great option if you need a hotel near MIA. I stayed here pre-cruise and it was wonderful. The room was clean and comfortable. The staff was friendly and welcoming. The shuttle driver was great.

They will charge your card for the services you didn't receive and then you refuse to refund. The front office staff didn't help. This is unacceptable. Won't book again, and don't recommend to anyone.

Standard accessible features plus unexpected additional ones. Full-time wheelchair user. Did not have to trek across building and thick carpet to get to room. Our stay was extremely pleasant! We truly appreciate the thoughtfulness that goes into "actual accessibility".

Checked at 1:00A.M. Friday morning after spending 13 hours at the airport due to cancellations from a 4 hour thunderstorm.We arrived during a very stressful time as the hotel was full and people were arriving with vouchers issued by American Airline only to discover there was no vacancy.Sergio E. checked us in as we booked online and he was very professional and calm and a voice of reason during hotel chaos.He was extremely helpful and polite He manned the front desk and the snack shop registers and kept a positive attitude despite the lobby conditions.Sergio E. Is a shining star in the world of customer service!

The hotel is clean, the suite big, the view from the 7th floor amazing, the price apparently good, the elevator out of order. But when we asked for a late check out in a sweltering summer day in Miami, this hotel made us pay for another night: the receptionist (David) did not find another solution for us. So the final price was not so good...

I had to change rooms because the room was extremely hot, The pool felt as though it had a film over multiple days ; it needed to be cleaned, there was never pool towels, no free breakfast offered, no free parking, previously asked for room to be cleaned the day before and had to talk to housekeeping managers 3 times because it wasn't done then the housekeeper got upset because I wanted bed remade and I couldn't speak Spanish, and upon checking out I was told I couldn't receive a receipt by front desk then she proceeded to put her hands in my face in an aggressive rude manner.

The staff was friendly but the two bedrooms we had, they « looked » clean but they had a musty smell. The carpet looked dirty. You can hear the traffic from the bedroom. We thought that the windows were opened because of the noise from outside. The first night we came back at around 11:30 pm and we saw sketchy people seated at the lobby. I saw a security guard checking every floor. I don't think I will be coming back.

Not safe!! Stayed here for a canceled flight, rescheduled for the morning. Stranger opened our door with a key in the middle of the night at 330am and tried to force their way in. We had our teenage daughter with us, and were terrified and thought they were there to do harm.Luckily we had the top latch secured, but they were still able to open our door, and were attempting to maneuver the top latch open and force their way in. Looked out to hallway when it stopped, and there were 3 men hanging in the hallway, possibly intoxicated. Planned to call police, but called front desk first for help. Front desk responded nonchalantly that “oops-they had given them a key to our room, because those guests were part of a group, and mistakingly thought our room was apart of it (without verifying first).They did not seem concerned at all, and no concern for their guests safety. Obviously we weren't able to sleep after this incident, because we didn't feel safe, prior to our morning flight. No resolution and management has not even reached back out. This scenario could have ended badly, especially considering Floridas “stand your ground statute”. This rooms are also run down and musty. The airport shuttle is very limited. Don't stay here!

Condescending, rude, no excuse was pure hate for me as a traveler. Did not communicate apathy towards me as an individual with the cane that has MS she instead tried to pigeonhole me and called me out as "Handicsp" when i was only asking for the room requested as Accessible like my reservation stated. She took my $150 cash deposit and refused to give me a receipt without even checking me in to the hotel. Bizarre experience. Upset me fir simply being there. Took my joy away from my vacation and disturbed my peace. Breakfast is NOT included. Pool is only cleaned on Tuesday & Friday so on Sunday pool was dirty. This individual is extremely hateful and the Google Reviews did reflect other patrons who also experienced this. It is disturbing to look forward to your vacation only to have it destroyed by the hate of the individusl who clearly does not understand hospitality. The other 2 ladys at the front desk were helpful after seeing how I was trested. The girl continued in Spanish to tell the Manager what the Company rules where, which was insulting. Everyone including me, speaks snd understands Soanish but dhe thought she could talk about me infront of me. Rude, horrible experience. I will not recommend this hotel due to the deameaning treatment I recieved from this individual whose only gosl was to upset me and ruin my time there, which she did.

Stated at many BW Plus but never premier, not sure what the deal is but I think I prefer plus. The rooms were a bit bigger I would say. No buffet breakfast which was ok but the wait for food was a bit long. Bring on the waffles and egg buffet!!! The beds were comfy ,the pillows were great. The location is close to lil Havana and Versailles restautant is a huge plus. Free shuttle from the airport and shuttle to the cruise will cost you 12 per person. All in all it's a nice hotel amd would Stay again.

The customers service was amazing specially for Mirella, she is so sweet friendly and well educated, she have the best customer service in the whole hotel, our room 715 smell like cat piss we told them and they never clean it well, last day they not even clean our room we have to call for towels and they forgot the sheet we sleep with just the comforter.

Location of the hotel was good-close to Miami airport. Hotel price for the night was expensive for what we got. One elevator did not work so you had to wait a long time for the other one to arrive. You had to pay for parking and for breakfast. The coffee in the lobby often ran out and you had to ask reception to make a fresh one. This was especially inconvenient in the morning. The wait time for the shuttle to and from the hotel took a long time. The refrigerator in our room did not work and no one came to fix it although we asked twice.

You will not be disappointed with the service you receive here as well as the cleanliness of the property. Vicky's bakery and publix are within walking distance. Our safety is their priority. They truly go above and beyond to make you feel at home and wanting for nothing.

One of 2 elevators out of service caused long wait times. Restaurant was poor and we left the following day with stomach issues. Guest services were barely adequate. Tried printing out necessary paperwork but printer was out of action and others were limited and not useable. Waiting area small and crowded. Otherwise clean and comfy beds but strong odour of pot in the halls.

They charged me $200.00 for the towel I used to help a person with bleeding... The manager said I'm lucky because usually they charge $350.00 and I should stop calling to the hotel with the questions about it.

The AC felt stale, almost warm. The carpet felt gross, not clean. All out "unused" bath towels and bathtub had hair on/in them. We never got new ones but aksed several times. Will never go back again.

Hi me and my sister, booked a room through Expedia on October 12-13, we meant to put the 11-12 but since we booked at 12 am that was only option we can choose. Once we got to the hotel your representation Pedro was giving us a hard time. He told us we he can'y modify it from 12-13 to 11-12 that we had to call expedia. He knew he could do it he did not want to do it on his end. I told him that he was only treating us this way because we aren't hispanic. Now this man made it a mission to not allow us to stay at this hotel. We had a flight at 8 am that morning, he had us waiting for over 2 hours to check us into our hotel because he was in his feelings about the true statement i made towards him. Expedia would call him to ask him to modify it he would purposely keep them on hold for long period of times.. We called expedia and they modified on their end. Why was Pedro purposely on the phone with them telling them that he did not receive the reservation, when i have on it video the reservation. Look at your cameras, it is all there waitingHe is an old man playing little kid games. I just wanted a place to sleep. i cussed him out because what he was doing was very unprofessional and not fair. He called the police on us. The police did not help us at all. Your worker purposely held my sister's ID hostage. Making up lies we didn't pay for our reservation when we prepaid on expedia the full price. Then he eventually kicked us out because he was being a child and felt he was in control. He stuck his middle finger up at my sister. Everything is on video, your worker should be ashamed of his behavior, he mad i told him about his behavior. The police didn't care to correct or acknowledge his behavior because they were hispanic too. He deserve to be fired for not accommodating us like a representative should, disrespectful, immature at his old age, and not taking caree of paying customers. He was also taking photos of our printed reservation with his personal phone is that professional? He was smirking at me like a toddler up to something he shouldn't be doing.

Our first room we were given a disability room, which doesn't work for us since we need a bath for little kids. We asked if there was anything available with a tub and were told everything was booked, even though the girl working the counter didnt even look through the computer. Later that night i returned to my room and noticed a big leak and horrible mold smell coming from our room. My wife also took a cold shower since there was no hot water at all. I spoke to the man working at the desk and said our room is horrible, and he was able to find another room, even though we were told nothing was available earlier. I then told him i needed a parking pass, which i had assumed would be comped because of the awful first night experience of having to wake up my kids at midnight to change rooms after sleeping for 3 hours in that horrible mold smell, but it was not. The hotel seemed very nice, and i know sometimes things go wrong, but the service was absolutely awful as the people working the desk were on their phones and couldnt care less that i was there. I definitey didnt feel like they were going to do everything they could to make sure we had a great trip, which is unfortunate.

Pleasant stay with great staff and comfy rooms. The hotel was clean and quiet and had a nice outdoor pool. The air conditioner worked great and that's important when it's August in the Miami area. I would stay here again.

I been staying here every time I visit Miami. Great central location for nearby restaurants, casinos and leisure's. If you enjoy Cuban cuisine the carreta restaurant is around the corner. Coral Gables, Coconut Grove less than a mile.

After a long flight from Australia, it is always a great and wonderful thing to be greeted by such pleasant staff. Pedro was a surprising and welcome introduction to my stay in Miami. Extremely polite as he managed to put a smile on my tired and weary face. Room was clean and tidy. A great stay indeed. Glynn.

We booked a room last minute, lady at front desk (night auditor) was very friendly and helpful, provided all information about a hotel. Parking is $15,plenty space to park. Hotel itself clean and close to downtown.

Staff was courteous and responded quickly when I had issues with my refrigerator. Room was clean. Windows were very thin. Woken up EVERY morning (even Sat) to dumpsters being emptied between 4-6am. Heard every bit of traffic noise and we were on the 6th floor. Pillows also need to be replaced

Great stay, great check in and out. They also let me do an early check in that was great an hour early. Room was clean and no problems had at all. Everything I had to do was local to the hotel and commute by Uber were less than 10 minutes.

The hotel is located by a cosmetic surgical office so you will routinely see blood and fluid covered people escorted by a nurse to check in and recover from their surgery. Consequently, all the beds are covered in noisy heat trapping plastic so you will not get a good night sleep. They do not clean the rooms without 24 hour advance notice request and only provide one large bath towel despite that two of us checked in. Everything is dated including the key cards so they lose their programming after 1 or 2 uses. The staff will reprogram them for you every day but they will make sure they point to you as the cause of the problem. The restaurant and entire hotel operates like Covid is a problem us it to justify limited poor food service. The also tell you covid is the reason they will NOT clean your room during your stay. Really?! Gross, uncomfortable and not worth the savings. Spend a little more and stay elsewhere. If you book anyway, be prepared for lies and condescending attitude.

Enjoyed our stay! Warm and friendly staff. Bed was super comfy and lots of space in our King Suite. Great location, easy check in. They were kind enough to allow an early check in which was much appreciated! What more can I say? I'd stay here again. Thank you!!

The room was good but our pull out couch bed had massive stains on it. They charge you $15 a night for parking and don't disclose it during booking. It is not realistic to think a guest isn't coming with a vehicle. They leave you with no choice but to pay for parking. Very immoral business practice in my opinion.

The night that I checked in I g on t weird feelings there was a group of guys out lurking the parking lot as I parked my car . Some of the guys even proceeded to stand behind my car even though there was no parking spaces at all behind me so no reason to sit there . The next morning at 8am one of the guys was drinking a beer and approached me saying he is in a gang and that people are afraid of him and blah blah blah . He was talking drunk And very aggressive. I warned the front desk to keep a eye on him. I headed to my room where he proceeded to follow closely and talk all up in my face long story short I came down to the front desk and the entire hotel was blocked with police in news cast . The guy had been the suspect of a arm robbery the night before (the night I checked in ) he then proceeded to fight back with the police throw his GUN! And fled off . Me being super scared and uncomfortable check out the hotel after just extending it for a extra day less then a hour ago . I found somewhere else to stay

Simply put. Don't eat there. The food is poor quality, extremely over priced and wait staff a joke. Luckily the hotel has microwaves in the rooms. I chose to heat my food after removing paper from the inside. Others in my group just ate their breakfast cold. Was unable to contact the management for the restaurant but front desk was helpful in allowing me to find a way to register my complaint.

Would not recommend this hotel. The outside and lobby are the only thing good about the hotel. First of all the hotel no longer offers breakfast and not even the grab and go breakfast. So if you are expecting breakfast at this hotel since it is a best Western they do not offer free breakfast. Also the rooms were not clean. You can tell the carpets were dirty. And there were also little cockroaches in the bathroom. One elevator was only working so you had to wait a long time to get to your room. The TV also did not have signal for all the channels that were listed on the guide. Only were able to watch about 10 channels. Definitely would not stay at this hotel and would not recommend this hotel to anybody.

Staff are surprisingly rude. There are 3 Miami Airport Best Westerns, something I wish I'd known when booking, because apparently this is the only one with no airport shuttle. I was also deeply disappointed to learn that breakfast is NOT included.

The hotel is dirty, loud and the rooms smell. We were very surprised by the low quality and poor safety around the hotel, and in fact when we left the hotel we got robbed and the staff didn't help us - Go elsewhere to relax.

I stay at many hotels each year and this was not very good for a Premier designation. Had to go back to desk to ask for another room when I was given a room right in front of the elevator (which I had specifically asked not to happen). Room was missing hair dryer, coffee supplies and bar soap. No free breakfast - must buy breakfast but it was cooked to order and tasted good. The room was clean and quiet which I did appreciate.

The rooms smelled so bad. I've never seen anything like this. The only reason I couldn't leave was because it was midnight and too late to find another hotel. I had lipstick stain on the pillowcase, dirty sink and hair in the bathroom.

Upon entering, we were greeted by Kelly at the front desk. She was absolutely wonderful, friendly and informative. She gave great suggestions for local restaurants for my husband and I to try, and they were delicious. We thoroughly enjoyed our stay and would come back again. The rooms were simple and just what we needed for our little trip away. The only downside we found was the lack of options on the TV (only basic cable channels) with no movie options when we wanted to just relax. But that was easily fixed by grabbing a Roku streaming player and plugging it in. Overall good time and would be back!

The best part about this hotel is its proximity to MIA International. Other than that it is really over priced for how mediocre it is.Their website was not up-to-date. Did not indicate that airport shuttle service was not available. That was one of the primary reasons I booked there. My room could have been cleaned better, quite dusty and needed to be vacuumed. The towels in the bathroom were not fully replenished from the last guest. Like I said very mediocre to be classified as a “premiere” which is suppose to be high on the list for Best Western.

Make sure that your decision on this location and package is in working order before you arrive and that includes the breakfast included and security. The bus shuttle isn't running and the ice machine is not in every floor

Very disappointed with this hotel. The room smelled terrible like wet dog, very musty. The A/C was not working, had to request assistance. The window was up, I assume to air out the smell. Bathroom sink was not working. Non of the outlets worked, could not charge my electronics, kept moving charger through the entire room to find outlet and when I did, it would stop charging after 2 minutes. The TV channels never worked, it always said “No signal”, except the animal planet channel. Last but not least, the Elevator stopped working!! I had to walk all the way to the end of the hallway and walk 5 flights of stairs and then go outside and around to the front! Now I had surgery a few weeks back and this was not good for anyone who is healing, or elderly or mothers with babies! Then, I had to again go outside around the back to go upstairs again 5 flights! I saw people having to go down with their luggages down the stairs. NOT ACCEPTABLE! Very unprofessional! This happened twice in the two days I was there and the front desk stated, it was fixed earlier in the day and it broke again. This is not PREMIER by any stretch! Very unsatisfied!

I arrived at the hotel at 12am and from the moment I entered the room I felt a bad smell of humidity, then when I went to sleep the sheets were super used and in poor condition, full of little balls that bothered. I also only had 2 small pillows. In the lobby they asked me for my card and they charged me for parking without telling me anything. At the time of check out I explain everything, they gave me a discount and sent a hotel staff and confirmed the humidity of the room and closed the room. It has been my worst stay in a hotel and I am to stay in several hotels, I do not like to complain, but these things should not happen.

Felt like home, charming attention from Kelly, soft beds and a very nice room. Even though i stayed for a day, I'll totally come back to stay here every time I'd visit miami. Thanks for everything. :)

The room that I was given, 419, was filthy. It had flyers from over 20 restaurants. The bed wasn't bad but the sheets dirty. The headboard was ripped up and the tiny pillows for a king bed were ok. The lobby and the folks were very nice, but the rooms not match the ambiance of lobby or the pictures online.

We had two rooms between 8 of us. The beds were very comfortable and the rooms were large enough. However, we were woken at 4:30 a.m. with people screaming and laughing in the hall and room next door. The room seemed clean, but not the bathroom. There were hairs in 2 towels and hairs and some type of gel on the shower walls. Shower also drained very slow so you were standing in water the entire time you showered.

Towels not replaced daily, bed was not made, trash was not emptied, and only outside vendors for food delivery. Told front desk I did not receive the $25 gift certificate from BW stay a couple of months ago. He stated he would check into it and credit my bill for the $25 voucher I was suppose to receive; did not happen. When checking out the front desk was friendly and she offered my wife and me a complimentary travel drink. That was nice but did not make up for the stay short comings.

The hotel and staff themselves were fine, but we arrived after midnight and there were some very sketchy guys standing at the end of the driveway staring at us. I walked to the door, which was locked, and was told to drive to the back and come in there. The guys kept watching and I was very uncomfortable driving to the dark back of building and having to carry our luggage in. After leaving I did some research and that area is in the top 10 of unsafe areas in Miami. I hate leaving a poor review based on outside elements but I did not feel safe. Perhaps leaving the front lighted entrance open and adding security at night might make it more secure.

The front desk made us several keys that didn't work, had us go back and forth several times and chose to attempt to contact a maintenance instead of just giving us another available room. We couldn't wait as we had a dinner reservation we needed to make. We chose to not return as I have had too many BAD experiences with Best Western this year alone.

Checked in and was told about 4 times no smoking was allowed. Which is surprising since the hotel hallways and elevator smells like weed. There was trash in the elevator. The beds were wrapped in plastic. If you wanted towels for your room you have to go to the front desk and ask, will not be sent up to you. Probably my worst stay at a best western.

Nice room small but,clean. I mentioned my 84 mom to front desk and I got a room that was easy for to use. Bathroom with no tub and she was feeling like she was home. The parking is NOT FREE but...very safe. I did not mind paying for it. The pool was cold but...was cleaned every morning. The front desk with Maria most of the time was always helpful and friendly. The breakfast they offered was NOT good at all. I have pictures to show you tater tots are NOT HOMEFRIES and the gentleman who took our took our order needs to be moved to another position. I asked him was he going to write it down????? He said no I got it all memorized well either he has a bad memory or the cooks and kitchen staff are just crazy. $11.99 per person is NOT acceptable or even close to what I would've paid for that breakfast. There are many places to have breakfast but,we decided to eat there. Bad idea!!!

Clean and comfy beds and rooms. Very convenient location near the airport with shuttle service. Friendly staff. You will have to pay for parking and breakfast is not included like in some other BW. It has a pool, a must if you are traveling with kids.

Unfriendly staff, no forks available for food items sold, (NONE), a room that sleeps four to had on 2 towels (TWO). Found mystery hairs in the shower. The room smelled like BO. Hallway was loud. Also also full of bags of garbage and use towels.

They are very undertrained! No one knew how to pay for a extra night. They ended up ”accidentally” charging my card$350 I ended up STILL having to pay another $150 they offered nothing for the inconvenience.

I chose this hotel location because it is off the highway, close to MIA and accessible to the beaches area and downtown within minutes. There is everything one needs within minutes of this property. I def would stay there again.

My family wanted to stay somewhere near the airport for the convenience of the mornings flight. After an absolutely terrible experience with another hotel, we hurried down to see if they could accommodate us and they did. The employees are so nice and there was a nice hot breakfast served for a small fee. The beds are soft, the room was clean. We highly recommend!

Stayed at this hotel twice during our three plus week to Florida. The entire staff from the manager to housekeeping made our visits exceptional. This is the only hotel I will stay at when in the Miami area due to the outstanding service, great location on Flagler St, with easy access to the airport, Little Havana, easy uber to South Beach, and great restaurants within a mile.

this is worst best westren I stayed in past 12 months, I has amazing expereince with Best Westren Premiers that's why I booked this. But it was even low graded than plus rooms was out dated, fridge was not plugged in and we had to call front desk two times to get someone to check it. We waited for fridge to be cool enough and our food was ruined. Restroom door won't close, if you push it with force it will make very loud noise. It is not worth the money.

Kelly at the Front Desk was Great!! Always made sure to ask how we were doing and if there was anything she could do for us. Hotel was clean and rooms were comfortable. Was close to the airport and local restaurant's.

The stay in the hotel was very good, the staff very dedicated to customer service and attention, the room was comfortable and clean, and the location was good. What needs to be improved is the breakfast.

The room was satisfactory as far as the cleanliness and the amenities but there weren't towels in the room at check in and we had one pillow to use with no extras. WiFi was available but shotty connection, coffee was bleh, not worth finding a plug for the coffee maker for. No regular soap in the bathroom (luckily we came prepared for that possibility). Overall the room did the trick for the night we needed to stay but we could've had a similar experience at one of the cheaper airport motels around.

I have to express my appreciation for Mrs. Awilda Ramirez. She is the epitome of Front Desk Customer Service!!! I watched and listened to her handle her duties with total 1st Class skills. She was Professional, Polite, Patient and Accommodating. She is knowledgeable about the hotel surroundings and shared valuable information with guests at the desk and on the phone, sometimes simultaneously. She greeted and treated EVERYONE with such happiness and eagerness to Assist and Accommodate the guests. I absolutely wish that EVERY hotel had someone like her!!!!

We stayed for one night as it was right by the airport, we didn't want to spend much as we were just staying overnight and then heading off early the next day. We received fantastic service by the receptionist, Kelly. She was really helpful offering us extra towels, food delivery suggestions and just generally making our experience at the hotel enjoyable. Would recommend anyone to stay here if you need something near the airport.

I wasn't in the room much because my friends stayed at a different hotel. So overall for me it was ok because I only slept there. But there were no towels in the room except for one I used for the bathroom floor. Towels aren't something you should have to ask for generally. Luckily I traveled with my own. Other than that it was ok. I was only there for two nights so I made due with the room.

God forbid that something happens to your stay like it happen to me. They will and I will repeat, they treat you like crap. They will interrupt you, they will laugh at you and they will tell you lie's. If you call Best Western Corp they will fine the property money and BW Corp will make sure your taken care of. So make sure you call BW Corp for your resolution. Also, they promised me BW points and they NEVER gave it to me. Again, this property will lie to you. It's sad that as a medical First Responder that travels for work that this is the ONLY HOTEL THAT WILL TREAT YOU LIKE LIKE YOUR AN IDIOT.

The employes steal things from the hotel room and afterwards they pretend to be clueless..even when we called the police. Suddenly the hotel manager dissapeared..really strange. No Excuse, no bother to clarify the case.We were left all alone. Please DO NOT STAY at this hotel. The are criminal employes and the manager is involved.

Upon arrival to the hotel with my wife and 7 year old daughter were the only ones in the lobby to be checked in. It took 30 minutes to finally reach our room (we did a lot of waiting). We were told that there was no housekeeping at the moment and would need to contact the front desk if we needed anything because they were having a high turn over rate. Also we were hit with a surprise $12 parking fee in order to park there. When we got into the room there was NO towels, soap, shampoo and just 1 roll of toilet paper. My wife called the front desk and was told that she needed to come downstairs to get all these things. Some of the walls in the corners of the bed had a small layer of dust as if they never dust the rooms at all. One of the headboards on the beds had some dirty staining that I thought was maybe damaged but when I grabbed a napkin with some water I was able to wipe it right off. The rooms are not very sound proof at all as you can hear everything that goes on in the hallways along with people just closing their doors. At night time when we were going to bed I kept hearing some cracking noise. When I decided to find out what it was I discovered that there was about a 3ft crack of water coming thru the roof and the noise was water hitting the carpet. It was 3am in the morning and I did not want to call the front desk because I knew they would just move us and I did not want to have to move all of our stuff to another room. at 3:30am me and my wife could not sleep so we decided to just leave! when I started to go downstairs in the hallway there was 6-8 large bags of garbage just sitting on the side of the wall with no one in site. Almost as if people were just throwing there trash in one pile. When I went downstairs to check out I told the front desk lady her roof was leaking she offered to change rooms but I declined and I just wanted to leave! I would never recommend someone go to this hotel....

This was by far the sweetest woman I have ever met gave me a suite for all my troubles at same price for a 5 day stay Awilda was the best make sure you come check her out if you in MIA she runs it here.

The staff was mostly friendly. We stayed 2 nights and had bugs in our pizza on the first night. Microwave was noisy, fridge didn't work (they replaced with another noisy & dirty unit). We stayed Sat-Mon and both mornings the maintenance guy was banging in the unit next door at or before 8am! I paid $75+ tax for Saturday and $125+ tax for Sunday ($263 total) which seems backwards but was told the previous week included a reopening discount. The price doesn't reflect the amenities bc the beach was closed, the pool, gym, room service, lounge restaurant, and buffet breakfast were closed/unavailable due to COVID-19 but my price definitely doesn't reflect all of these deductions!

My husband and I traveled to Miami 2 days before our cruise. We booked a day trip to Key West so we didn't feel the need to book a hotel closer to downtown. We arrived late on a Friday night. Our flight was delayed so we arrived too late to take the shuttle. The Lyft ride wasn't too expensive due to the hotel being so close the airport. Hotel was clean. We were up early the next day and felt comfortable walking up the road to where we had to meet the bus to Key West. Check out time is 11:00 a.m. Since we were heading to the cruise port and didn't need to be there until 1 p.m. the hotel held onto our luggage so we could go grab a bite to eat. The staff was friendly and I would stay here again.

I recently stayed at this BW Premier and had a pleasant visit overall. If you're touring the area for a few days or just planning to depart the next morning, this is a nice option! It's located where you can quickly access all of your interest and then unwind at a serene property and neighborhood. I also would like to recognize Monica (Breakfast Staff) for her kindness, professionalism and patience; thank you!

Needed an easy hotel for a 1 night pre cruise. This came up at a reasonable rate and as a regular Best Western customer in the UK and Rewards club member it seemed obvious choice. Frustratingly I got a better rate booking through Booking.com rather than direct with Best Western, even as a platinum rewards member. I even called the Best Western help line and wasted too much time only to be told they wouldn't even match the price. Bit farcical. Arrived at Miami Airport around 7pm, after a long wait in customs and immigration we finally got outside and had no trouble finding the hotel shuttle stop and the correct bus was soon there. All very easy and crucially free to use. Check in was easy enough. The young lady on the desk was very polite and helpful. She gave us free breakfast vouchers and booked us on to the cruise shuttle for the morning ($20 each). Room was decent size, bed was extremely comfortable, bathroom was good and other room amenities were good standard. A In the morning we went to the restaurant for breakfast. This was very chaotic and a bit school canteen. I wouldn't say any of the items I tried were particularly nice or good quality with the exception of the "make your own" waffles. Not had that at a hotel before and have to say I really liked it. As the breakfast was free I wouldn't complain but definitely would avoid paying for it. With a couple of hours to kill before the cruise shuttle pick up we had a look round. The gym was small but looked OK. The pool looked nice enough but was a bit cold for us that morning. The surrounding area is mainly businesses, office blocks, bit of residential and only handful of chain restaurants and shops. We did enjoy a little walk around though and found a local supermarket with lots of Latino food in which was cool. There's also a nice Cuban cafe and a Mexican take away. I would happily stay here again for a 1 night pre cruise or flight stay. Nice and easy to use with decent facilities including the free airport shuttle. Surrounding area is OK for the basics but it's not made for tourists. Very nice staff on the front desk.

This airport hotel is fine for one night. Little bit dated could use a reverb. The breakfast was okay, nothing speciale. Staff very good and a good shuttle service from the airport. Conclusion an average airport hotel.

Close to the airport (15 minutes journey with their free shuttle) this hotel is a very good solution in particular for transiting from Miami. Rooms and hotel are clean and well maintained, staff is kind and helpful. Free Wi-Fi everywhere, a small shop inside (water, sneaks, etc.) and some other facilities. We booked 2 rooms (we were in five) and the accommodation has been perfect. Hotel is located in a very quite block so no noise of any sort. They gave us also a complimentary (excellent) breakfast, not included in our rate. Absolutely suggested.

I wanted to write to tell the hotel what an amazing employee they have in Belkis. I travel often for business and I am in sales so I know good customer service. Belkis instantly made me feel welcome and comfortable after waiting in line to check-in. She asked if I was a Best Western rewards member, which I am (so often people forget to ask). She took care of my check-in quickly and courteously. More than that after my stay, when doing my expense reports, I had noticed that there was an incorrect charge. I called and asked for Belkis and she immediately to charge and resolved my issue. She even called me back to let me know it was handled. Belkis deserves recognization for her hard work and dedication.

The Front Desk Staff at BW Premier Miami is outstanding - every member of the Staff is so helpful and friendly, and I was greeted and checkd in by a yong lady named Vanessa, who went above and beyond to make me feel welcomed.

I booked this reservation at the last minute since other hotels in the area were sold out. I was very impressed and caught off guard by the over the top experience I was provided. The facility is top notch and has changed my perception of BW going forward. The front desk team was a PLEASURE to work with and created a very welcoming experience. If you are looking for hotels in the Gables include BW in your consideration set.

Friendly, polite and efficient staff at the registration desk - willing and helpful any time of day or night. Considering myself a connoisseur of hamburgers, having eaten them in about 50 different countries - from fast food places, to street vendors to gourmet restaurants, I commend Restaurant 4100 in Miami for having the best hamburgers I have ever consumed.

For our first night in Miami before cruising we spent the night in this hotel ! Very good choice Why ? There was an airportshuttle, good rooms, very friendly staff, good breakfast, possibility to have transport to the cruiseterminal, close to a buststop to downtown, a pickup after the cruise and the possibility to store our luggage the last day before going to the airport !! I would recommend this hotel for it s value and price ! Thank you !!!!

Let me start with the positive things first. The room was comfortable, clean, well decorated. Breakfast was a plus. Unfortunately, the staff at this location was not friendly nor listens to the guests. We have stayed at numerous Best Westerns in the past and we have never experienced this type of treatment. There was a lot of noise since very early in the mornings around 5:30 am (not from other guests) but from the staff since our room was next to the housekeeping room. We were not informed of it at any point in our stay. We were quote a price over the phone and our payment was taken; however, the bill was showing parking fees not disclosed to us upon making the reservations nor were included in the original quote. When we were checking out we noticed the discrepancy in the bill and they claimed that only the manager could correct the issue but was not on site. Gema said if we could wait for him 30 to 45 minutes. We informed her we couldn't because we were on our way to a funeral. She said that he would call us and gave us his name Brian Rodriguez but he never called. Upon our return to our home, we tried to reach out to him but the lady that answered (Irina) was very rude and unprofessional. She told me she was already gone for the day but she said “maybe he might still call you”

The reception on arrival was very friendly and efficient even though they were very busy and speaking in more than one language. Room was well suited for us, clean and comfortable. The restaurant was very interesting the meals were different and delicious for dinner as well as the full buffet breakfast wiich was plentiful and designed to suit most guests.

We had booked to stay here for one night after a 10 hour flight from the UK. We arrived to find our booking had been cancelled, the room resold and the hotel full. It was not the fault of the hotel, nor ourselves (long story; change of credit card due to attempted fraud on card 2 weeks before holiday). Our body clocks said it was nearly midnight, Miami time was 19:00. Our phones were not set up for use in USA. The girl we initially spoke to basically shrugged, but a wonderful young man (sorry, I was so tired I've forgotten the name) took over, sorted out the problem for us, got us a room in another hotel & arranged transport to the other hotel. The most enormous thank you to a wonderful young man, he turned a potentially awful situation around. I hope the company appreciates what a valuable member of staff they have.

My husband and I spent about a week in this hotel. The location is very good and not too far from the airport. The room had a fairly good size and it was well kept by the attendants. We enjoyed the fact that that there was a restaurant at the premises, which offered several menus. There were also fairly good restaurant not oo far from the hotel. There is also a pool but we didn't use it. At night the parking was a bit crowded but we always found parking.

Couldn't get to Miami due to missed INTL flight that we were forced to purchase new tickets for. I calmly explained this to the hotel staff and they didn't care at all. We were charged $200 for a room we couldn't check into. This is 2020, lets make rooms refundable like the rest of the hotel chains.

Arrived and reception not very warm and helping. Carpets in passageways worn out and dated as was the whole hotel. The bar and lounge didn't really exist and the menu for an evening meal limited. I will not stay there again as it had nothing to offer and was not relaxing.

Good building, large room, refrig, microwave, good breakfast, pc's available. Desk staff friendly but little local info. We found a great local restaurant nearby and there is a supermarket about 2 blocks away. Housekeeping - only one supervisor spoke any English.

At check in I was given a room key, but it didn't open the door. Returning to the front desk, I was given another key for the same room, but it also didn't work. Then a front desk staff member accompanied me to the room when we discovered that the room was occupied! Not impressed!!

I was very excited to finally get to stay at a Best Western Premier but in my opinion this should not be considered a Premier property. Our room seriously needed to be deep cleaned. There was dirt all along the edges of the room. The front of the fridge was dirty. The AC was not running when we arrived so our room smelled musty.

This Best Western is very close to the Miami airport. There is a free airport shuttle as well! Rooms were clean and tidy, no conplaints except there is not hot tub and there is a very chilly pool outside.

The hotel was excellent, the room very high with a good shower and huge bed. The hotel serves lot of staff from various airlines. Breakfast at the hotel was excellent and the attitude very kind. We used Uber so we didn't need parking.

The list is very long. I contact the hotel before arriving to check out later than 11am, they told me to speak with the reception at my arrival. Once I was there they told me I had to pay one more night if I wanted to check out later. Parking costs 12$. Breakfast another 12$. Pizza at the restaurant was very bad and small. One of the elevators is broken. Air conditioning is noisy and the Wi-fi very slow. I could not watch a football match in streaming. Never again!

This hotel is not up to par as a Premier Hotel. Customer service was non-existent. As a long standing reward member I do expect a good level of service not a complete runaround. Patricia was just not pleasant. She had a pained smile on her face. She had zero idea how to redeem a e-certificate. And then has the audacity to say I couldn't use it because I had done my reservation on a 3rd party site! What?? Then she changed her tune and said I had to redeem it on the website. Huh? And then it was, "Oh, they'll send you the money!" Say what? I was offered early check in via email (I was just leaving a cruise) so I came early with my luggage and that was a flat out lie. Waited for 20 minutes so Patricia could walk the 12 steps from the front desk to the door to unlock the storage closet for bags (actually she never did walk the 12 steps, a gentleman did). I did not care about early check in but I did care that I paid for a taxi ride to the hotel for no reason since I could have kept my bag with me. Thanks for wasting my time and money. Upon return Anida checked me in along with Patricia, see above fiasco. And when we thought all was well, the room. The room that we sat in the lobby for 45 minutes to check in to because it was almost ready (as we watched the housekeeping staff leave one by one), was filthy. This hotel is near nothing but Lyft is always available. The bright spot was the restaurant which was good with friendly service. Breakfast was for a fee which we weren't told about which we skipped and ate at the airport (cheaper with better options). Never told about the pool or anything else at check in. Shuttle to airport was sufficient but driver shouldn't complain about tips received by other riders. Tipping is not mandatory nor is it customary in all countries.

For a premiere hotel, this hotel was subpar. From musty odors in room to being double charged for parki g and having holds for incidentals being placed on card AFTER being told as a member there woukd be none. Then to find out the young lady who checked us in was "new" (they always seem to be when mistakes are made) are put our card info onto the wrong screen, thus creating additional holds.

OK hotel, friendly front staff. Large, comfortable, clean room. Restaurant on site. My room entry key card stopped working on at least 4 occasions - had to go down to reception every time, to get it to work - really inconvenient. Had to call hotel to get picked up by the free airport shuttle. Bus stop outside hotel to downtown, fare $2.25 cash, about 20 to 30 minute ride.

I stayed at this Hotel in 2016 and had a wonderful stay. My room was fresh and clean and my one night stay was lovely. I recommended that we stay at this hotel for our overnight here in Miami. We rented 3 different rooms and were very unhappy with all of them. Upon entering our rooms, there was a foul smell in all of them. The bathrooms had scum and mold in all of the corners as well as in between the grout. The sheets were very low quality and very pili. Some of the rooms had hairdryers some of them did not. Some had magnifying mirrors for makeup and some did not. The hairdryer that we did have in our room had low blowing effect making drying long hair very time consuming. The shower had poor water pressure which made shampooing and rinsing long hair very difficult. Overall it just felt like the rooms were surface cleaned and no real care was taken. Not a pleasant stay ! I am a very easy going person and realize that sometimes things can be off but when you rent a room that you expect just a few standard-functional features and they are all an issue, that bares writing about. I definitely would not recommend this hotel to anyone again.

This was a unpleasant stay at this Best Western Hotel. There were bugs near the beds and bathroom. Also, one bed had dirty bedsheets. When I spoke with the assistant manager, she was yelling at me and accused me of lying. I would not suggest a Best Western property to anyone for business or pleasure. I normally stay at Hilton properties and I never have had a issue there!

loved the hotel.pool was great .breakfast for 10 per person was a great deal .staff was excellent .had dinner there as well and it was excellent and a decent price .i would definitely stay there again

No advance notice that there is parking fees and charge for breakfast First BW we've ever experienced this we was traveling with a party of fourteen headed to a cruise,staff was extremely nice and hotel was clean.

The hotel was close to the airport. My daughter had an interview at U of Miami and the hotel was about 20 minutes away from the university. The traffic is a little crazy and the traffic lights are ridiculously long... not the hotels fault. We used the fitness center and the pool. The pool is tiny and is adjacent to a main road so it is very noisy to sit by the pool. The car whiz by and lots of honking. The pool is just in a bad location if you want to “relax” by the pool. The bed was very comfortable and I got a great night sleep the nights we were there. The room was clean. We did not eat breakfast there-10 dollars a person which seems a little pricey. We also had to pay for parking which seems excessive and not necessary for where the hotel is located. Overall a nice place to stay with a few caveats.

I don't understand why this is a 'premier' label when I've had really nice rooms i.e. the BW Hibiscus in Key West. We checked in Monday nite and our floor hallway smelled like a strong perfume spray. when I lifted the phones to use both had a busy signal so was not able to call front desk. we were not able to shut the bathroom door all the way. I did report the phone problem at the front desk as I wanted a wake-up call which I did not get. the night before our departure I could not print the boarding passes etc because the printer said 'need to replace toner'. the gal at the front desk said she couldn't do anything about it which I understand. however the next morning when we checked out the nice gentleman 'Nicolas' said if I emailed him the check-in he would print it for me.. thats good customer service. bottom line, this hotel is okay but I've stayed in nicer hotels with more updated facilities.

Booking only stated 4 adults dispite booking.com document staying 2 adults 4 kids, had to pay for another room???? Traffic noise terrible no sleep, staff unhelpful no apology for issues and no ressolve when told about noise left hotel after 2 nights on a 3 night stay

We visit this hotel waiting for our cruise in Miami. Nice hotel shuttle service from the airport, lobby felt somewhat outdated. The rooms are fairly clean, but they missed some spots. Main concern is that the walls are very thin. We were woken up multiple times in the middle of the night by people talking, a couple making love, someones tv.. A major disadvantage when you try to get over your jetlag. Rooms are spacious with a nice comfortable bed.

This is an airport hotel located directly across the street from the airport grounds. Nice hotel clean rooms friendly staff. We did not get to try the breakfast as we had an early flight out. The only drawback to this hotel is there are very few opportunities for dining nearby. We walked to the IHOP about three blocks away. It was either that or McDonald's. It was a nice room I have no complaints.

A one night experience that offers friendly staff, quality service and value for money. The property is strategically located to shopping , food and sight seeing activities.The room was well appointed. Very clean and comfortable with modern furnishings and amenities.

Quick trip to the keys so selected this location due to proximity to airport. Staff were friendly. Immediately noticed how clean the hotel appeared in fact it smelled like walking into a high end all-inclusive resort we frequently visit in Mexico. Rooms were just as clean. Would definitely select this BW for another short stay in Miami

Very good shuttle service to and from the airport. Excellent air conditioning and very comfortable bed. Linen and towels were very clean as was the room. We have an excellent quite night's sleep. Buffet breakfast was quite nice. We only used this hotel to overnight inbetween flights and would use it again.

Unfortunately we didn't get to stay overnight at the hotel as planned due to some unexpected, last minute changes to our trip. However, check in / out was easy and I just wanted to give Denise at the front desk a special mention as she was very understanding and accommodating - thank you! The hotel is also straight forward to get to from the airport with the free shuttle service.

a very nice place, clean very comfortable, I recommend it to relieve stress, excellent attention of the staff, I hope to share this experience again with family and friends, for my next vacation or a weekend escape is the ideal place

The hotel is ok. I needed that for only 2 nights after my trip to Orlando. The shuttle's driver and the cleaning of the hotel were very nice. Terrible experience coming from the 2 assistants at the front desk. Rude answers, impolite service. I would never recommend the hotel to others because of these 2 employees. How sad to have such impolite people to have main contacts with the guests.

This hotel, from what I observed, attracts a lot of visitors. Its situated in a nice quiet neighbourhood that felt very safe. It was walking distance to fast food restaurants and other amenities. Uber rides from hotel to the port of Miami Terminal A was reasonable (less than $30 USD). Like all Best Westerns I've stayed at, the rooms were clean and comfortable. Front desk is very friendly and showed they will go out of their way to make your stay as enjoyable as possible.

We spent a pleasant time in the hotel. The room was clean and organized and all the services were there for us. I really appreciate the kindness that all the staff showed to us. Thank you very much!! :)

Before going on our cruise in Miami we toured the city. Miami is a crowded tourist spot so you must get to the beaches early to find parking. Traffic flows pretty well when using GPS. The hotel was very clean and the staff very helpful and adept to speaking different languages. There are fees for parking which I think are ridiculous when you are staying with them. The room was very clean, and all of the amenities well stocked.

My son and I had an enjoyable time at Best Western Premier MIA. The room was welcoming, clean, and smelling fresh. It was a pleasure to be able to get a cup of coffee and infused water, very refreshing upon arrival at the hotel. The decor was excellent and impressive. The front desk staff and the shuttle driver were efficient, helpful and pleasant. Upon leaving the hotel, we met housekeeping staff and she, too, was very pleasant. My only disappointment was the dinner. I don't know if that is how the hotel prepares black bean rice and pork but the rice was cold and soggy and the pork was merely a few crusty pieces. A real dissapointment after a hectic day of travelling.

This place is gross. The internet photos are very misleading. The first room they gave us had a big greasy handprint in the white headboard, and a mystery stain of something that ran down the wall. I pulled back the sheets and found little black hairs, and a black stain in a pillow case. I called the front desk and they simply did not care. They never offered an apology or anything. It was like I was bothering them. I demanded another room, and the second room had a dirty toilet and also had stains on the wall. At least the sheets were clean, so I made it work. I could not wait to leave this place. This first pic is the second room's dirty sink. Second pic is the dirty toilet. Third pic is the stained wall in second room. Fourth pic is the stained desk chair. Fifth pic is first room sheets. Sixth pic is first room pillow case. Last two are of the greasy handprint and the mystery wall stain in the first room.

awful service for the price, staff seemed more bothered to check us in as if we were interrupting their cell phone social media time! room smelled moldy (think ac needed new filter) loud and noisy hotel, will choose a different one next time. hopefully it was an off day for the staff but we weren't treated friendly and also charged additional for parking an already overinflated rate.

Short distance to fancy eatery/bar at night, reasonable rates, airport shuttle service throughout the night, good breakfast buffet, indoor restaurant is available for lunch/dinner, clean, & etc.. Our wonderful experiences changed the perception of most Best Western reviewers. Thank you for upgrading the style of Best Western.

A very solid price and a great place. The room was clean and better than expected, The staff was top notch. From the front desk staff to housekeeping, everyone was warm, welcoming and inviting. A little off the beaten path, but a great price and a great night.

From the moment we walked in the door we felt welcomed. We received the best of service one can expect. Ericka at the front desk was top notch. She was very friendly,helpful,and professional. We highly recommend this Best Western. The rest of the story is we booked this unit by mistake. We have stayed in another Best Western twice and I thought I had booked that one again. When we arrived I realized we were at a different location. As nice as the other Best Western has been in the past this Best Western Premier will be the one we will book the next time we need a place in Miami. Here is the one small insignificant problem. There was no pen and notepad in the room. I guess others would write a bad review because of that. I mentioned it to Ericka. She was going to get a pen and notepad for me, but I no longer needed it. She then said she would mention it to house keeping to make sure they did not miss this again. Truely a wonderful stay.

From the service to the actual room, I was just not happy. I came in, the rep wasn't even in the mood to explain anything to me, just gave me the room key and sent me off. My room wasn't bad at first, but I wasn't told about the outlets that don't function unless you flip a specific switch, which should be mentioned right? I called the service desk about 4 times. Then upon sitting down to watch t.v, I hear the bathroom toilet running. After a bit the pump stopped functioning. I went down to the desk to try to get a new room, but they didn't even give me any options... she said everything was full... on a Monday night? Ok fine. I spent the night without a working toilet. The next day I go to check out, stand there for about 5 minutes, no attention or service given. There was no line, she was just busy talking to one of the staff. I interrupt because I have a flight to catch and get attitude. I tell this new lady about my room issues and she says she can't do anything and gives me a not sincere apology- with attitude again. This could've gone better with good customer service, but I guess my business doesn't mean anything. I should've left.

We we were picked up by Narcisco, their free friendly shuttle driver. He was so nice. He recommended a Cuban restaurant nearby and dropped us off and picked us back up. Our room was clean and spacious. It was a comfortable bed too! They charge you $10 for breakfast. It has eggs, sausage, bacon, fruit, yogurt, bagels, juices and bread. Omar took us to the airport. He was rude and on the phone with a personal call while driving. You are only 2 miles from the airport and not far from Calle 8. It was a great location near the airport. Thanks for the free shuttle.

We booked a double room but the service provided by the hotel was disappointing. Our air conditioning started to make really weird sounds at night. It sounded like a boat propeller. The front desk solved the problem really bad! They totally forgot to call back to repair or change our room. So, after have waited 30 minutes we called back to ask what happened. They offered us at that hour a new room so at 4 am in the night we had to go pick up the keys at the lobby ourselves and move our luggage to a new room. The next morning we went to address this to lobby. The lady gave only10% discount on the room for the inconvenience! Only 1 lift was working and you have to wait so long

I liked this hotel. Seems new or newly renovated. My room was clean and beds were comfortable. Front desk agents were all very nice. I had to keep going to the front desk due to deactivating keys. Only one elevator was in service. Had to wait long times to go up and down. They charge for parking which i was not aware of. Parking fee is 12 a day. Breakfast is 9.99, not complimentary.

Staff were friendly. Check in and check out was quick. Room had sufficient space and the bed was extremely comfortable. Breakfast had good variety. There is a supermarket near by and a few places to eat.

Comfortable hotel with gym, pool and restaurant. Huge room. Friendly staff. While overnighting, one elevator was out of order. Hotel and restaurant do not offer milk which was disappointing since all nearby stores had just closed.

I have stayed in this hotel three times. The first was OK, the second was less than OK ( one elevator out), this time terrible. The same elevator was out from months ago, there was no shower curtain in my room, the bathroom had not been scrubbed for months. All of this is due to management, because the staff is pleasant and want to help.

We stayed here so we could be close to Marlins Park. It definitely was in short driving distance. The lobby area is small, but nice. Nice people at the front desk. Very helpful and accommodating. Our room was clean and neat. Bed was comfortable. Had breakfast down in the lounge the next day and it was great. Lots of variety. There is an over night larking fee— $6. But that's not bad. Highly recommend this Best Western. We will stay here again.

Everything was perfect. I have visited family that I recommended to this hotel. I will always recommend this hotel to anyone. Breakfast was amazing with lots of options. We enrolled to their rewards program which got us free breakfast. And discounted paring.

The shuttle runs every 1/2 hour to and from the airport. It's a nice perk but the shuttle is not timely. Complimentary breakfast is above average. The desk issues a coupon for entrance into the restaurant but shows a pattern of leaving off gusts ( my wife with our 2 separate stays). Check in is poor. Expect 20 plus minutes.

I just loved everything about this hotel. The people at the front desk are very helpful, they always welcomed me with a big smile. The same at the restaurant, the lovely ladies at the breakfast always wiling to help me get around the buffet, served my drinks and refilled them as soon as I was done. They even gave me a list of places I should visit while staying in Miami. At night the restaurant was splendid, tasty food, great ambient, great music to relax after a long day. This hotel is excellent overall, great location and great staff.

Besides an IHOP and Pizza Hut within walking distance there were not many restaurant options after a certain time. We got in late and had to choose between the 2..Would stay here again but would come earlier

I waited at the airport for almost 2hrs before contacting the hotel and asking about their shuttle. Apparently it seems as though the shuttle does not move until it is requested...which is a bit weird, especially if you are waiting at the airport for it! Why would it not circle like all of the other hotels? I am sure of this, if I my reservations was booked as a refund - I would have jumped on anyone of the other "running shuttles" and went to another hotel. To make matters worst, I was there for only one night and was awoken to an alarm at 7:00am. I called the Front Desk and they told me to evacuate. I gathered my stuff as fast I could have and ran down the stairs - only to be told a few minutes later that I can got back. No apologies....nothing!

My wife and I stay mostly in the Best Western Branch hotels and this hotel is really number 1. The check in and check out was very professional and the breakfast was the best ever. I couldn't believe that it was included in the price.

The hotel is located next to Miami airport and not so far from Miami downtown. The breakfast was nice and affordable. The room is nice but need little upgrade. Otherwise I really enjoyed my stay and would definitely recommend this hotel.

Really needed a quick getaway. It's very close to the airport and the beds are very very very comfy! The gym and pool are convenient. The staff is a bit stiff but ignore that and you will have a great stay.

We enjoyed our stay. Staff was very friendly and helpful. The breakfast buffet had a lot of variety. Very clean hotel. Our suite had a sofa and comfortable chair in addition to refrigerator and microwave. Big closet.

Area of town did not seemed the best because saw bars on windows and doors in area. Staff nice but hotel seemed a little outdated. Small lobby but I quest you don't need a large one. Just a little crowded with checking in and out.

Room was neat and clean, had everything we needed. Bed was comfortable. At least 3 grocery stores nearby (at a walking distance), a Starbuck and a couple of restaurants too. Little Havana not too far as well. Free shuttle to and from the airport on demand. We had the breakfast included each morning, it was pretty good, had a lot of variety. I would say that the only small cons was that the staff was not very friendly even if the services were always assisted a little smile wouldn't hurt.

I had a great time at the hotel. your staff was excellent. especially the front desk. Belkis was excellent what a great personality, also Marilou and Denise. excellent service also at the restaurant. all the staff in general.

I don't live to far from Miami, but we just wanted to get away. Found this vote with affordable rates and has restaurant and bar inside. Everything went great. Dinner was great. It was nice to have a little get away from the norm and this hotel was a perfect spot.

I had family come into town and I recommended this hotel. I am very glad I did because the service by the staff was great and the restaurant was amazing. We all had different dishes so we could try a little bit of everything. The elevator went down for a couple hours but the hotel had the company y come in and get it running again. All in all I would definitely recommend this hotel again.

If I could give negative stars, I would. My family and I have stayed at this location before with no issues whatsoever, but this stay was HORRIBLE. Our entire stay the elevators were not functional (either one or both elevators at any given time were broken), my family as well as other guests had to use the stairs (we were on the 7th floor), and at one point management nor security had keys to access the stairwell so another guest had to come down in her night clothes to let guests in. Literally the elevators were the talk of the hotel as people were scared to get on the elevators. When we got into our room the bathroom was covered in hair (not mine), there was a wet towel on the floor from previous guests (I assume), there was muck on the side of the bed, various bathroom fixtures were broken, the ac vent had spilled liquid in it and numerous other issues in the room. When all of these issues were brought to the desk upon checkout I was compensated approximately $20. This was the worst display of valuing your guests. I was in an accident in December and this vacation was supposed to ease the pain and stress I've had to deal with for months but having to walk up and down 7 flights of stairs for 3 days was horrible and just added to my pain and not to mention the stress of paying for comfort but getting anything but that at this hotel. Unfortunately, after this stay we will never stay at this hotel again and based upon how BW has handled this situation probably won't stay at another BW property.

Stayed for three nights. The location is very central, 10 minutes walk to the port and transport for Monte Carlo and Cannes. Breakfast is good. The staff is informative and helpful. We will highly recommend this hotel and stay when we visit Marseille again.

The hotel offers a shuttle to and from the airport. Due to the length of flight I decided to take a taxi to the hotel. Upon arrival I was welcomed with a smile and a genuine interest in me. The reception team chatted as I fumbled to get my passport and didn't make me feel anything other than welcome as I delayed things locating my passport. They took the time to explain how the shuttled worked in the morning to take me back to Miami airport, the restaurant for diner & breakfast, getting ice and the hotel in general. I headed to the lift from reception, which was spotless, and headed to my room. The room was spacious, clean and had everything I could want. Due to my flight I wanted to sleep after a shower. I woke in the morning had a coffee in my room and headed to breakfast which was okay. Check out was as seamless and professional as checking in. I waited for the shuttle and it was bang on time and the journey made more interesting by chatting to the driver. I would happily stay here again and found the hotel clean, spacious and the team highly courteous, professional and helpful. After a long flight, it was refreshing to meet and be looked after by such a welcoming team. Best Western would do well to use these people to train their new staff as, without doubt, they know how to treat a guest

People at the front desk are really helpful and friendly. Especially Nick, Belkis and Denise. We did have a misunderstanding but they were able to solve it very quickly. I definitely recommend this hotel.

Nice, comfortable hotel; clean and spacious. Nice breakfast buffet. Great location literally 4 minutes from the airport. All of this makes for a good stay. But it is the courteous and efficient staff that make this place great. Friendly, knowledgable, and able to communicate to one and all. I watched many individuals being helped without any problems or tempers. No one waited more than a minute or two. I was with a good sized group and booked four rooms on two occasions. Our group ran into a few difficulties with logistics, but Denise and Erica were able to answer our questions and take care of our concerns. These two women were personable and knew what they were doing. They worked effortlessly and quickly. They and every member of the staff we met at the breakfast buffet, the groundskeepers outside, or the cleaning personnel in the halls were friendly and helpful. A full five stars, absolutely.

I decided to stay here for my birthday trip. The hotel shuttle picked us up from the airport and the driver was super friendly. She even recommended some nearby restaurants to eat. The WiFi signal was extremely horrible and kept dropping. My fiancé and I stayed in the King Suite. The lower corners of the bed awkwardly juts out and we kept running into it. We placed two pillows on each corner to avoid this. There is a chemical scent in the hallway that I believe was responsible for my sinus allergies. The staff however were accommodating and knowledgeable. The breakfast downstairs cost an additional $10 USD and was adequate.

I was called at 11:37am to tell me I was to leave my room as checkout was 11:00am. Checkout time is clearly posted on the door for 12:00pm. Staff was extremely rude and I had housekeeping waiting outside my room for me to leave. Very disruptive to my stay and the lack of customer service on top was really disappointing.

Please kudos to Danny front desk rep that was the bomb checking guests in, so professional so attentive so informative and fast! Well done Danny I appreciate the quality express service u delivered. At check out I felt lil stressed only one Miss at front desk and like 5 guests waiting to check in and out.. I decided to walked up front and felt bad I had to put the key in front of her and said I have to go my flight leaves in couple hrs. Would be very nice if at busiest hrs you have to reps at front desk.

The hotel was great.. and even better was Belkis at the front desk.. she takes her job to the next level. nothing wrong with the hotel.. location worked for me.. clean and comfortable.. but having her at the front desk make this the only place I will stay when i am down there on business. She was friendly, knowledgeable and more than willing to help and offer advise when asked.. great lady.. she knows Miami.

This hotel was great best stay I've had in years, especially with the help of Ericka, at the front desk, i asked this poor woman so many questions and she was so very kind to answer them, she helped us with getting shuttles and info for alot of other things..thank you so very much Ericka for everything you did for us your #1 in my book. Arlene

My Fiancé & I stay at The Best Westerns all around quite often, we prefer this location as it is very clean, modern & the restaurant/lounge is always a plus. Possibly our third or fourth time at this location, the most impressionable receptionist so far has been Belkis. Very amiable, friendly lady who was super informative & overall accommodating. Our check in experience was relatively quick as usual. I came downstairs shortly after to purchase a few items, Belkis once again was kind enough to provide me with a few tooth brushes, tooth paste and surprised me with my rewards gift bag (much appreciated). Also a special recognition to Yanet, a lovely trainee who attended me the following morning prior to having breakfast. As for the rooms they are spacious, well-appointed and most importantly always clean. We will be back again soon possibly next month! Thank you again for a great two night stay.

I have been in this same hotel many times, all what experienced is a very nice hotel in a great location and dedicated staff. Service is great all staff at the hotel stand in a capable way to walk an extra distance to satisfy clients and each one of them does not hesitate to walk the extra mile to please their guest. Overall the hotel deserves a five star rating among other hotels I experienced in my travels, and that is the reason I chose it each time I go to Miami.

Ericka was so accommodating and helpful. She was amazing at getting us a room together when we had a problem at another place. Rooms good and nicely cleaned. I cant say enough great things about Ericka and everything she helped us with.

We found this hotel when another we had booked for the week failed. It was very welcoming. We arrived into our room and there was an odor that seemed to be coming from the air conditioner. I'm very picky about cleanliness so I called the front desk. She immediately put us in a new room without question. The next day I even noticed that there were new air conditioner units delivered to the hotel. They are very on top of everything. Very nice stay.

Convenient lay over until following morning travel to YVR. Hotel was able to allow us to check in earlier than the designated check in time. We had flown overnight from Argentina and were very tired, so appreciated being checked in early.

Worst customer service ever A friend and I stayed here March 7 of 2019 the first room we went to which was room number 306 was warm did not smell well and after looking around the room found cockroaches and bedbugs grabbed our suitcases went downstairs showed them the pictures and the staff looked at us and said you will be leaving because of the time of night we said no give us another room at this time we called corporate best Western and told them what had happened they said that they would have management on site get a hold of us they never diid called a week later to corporate again and was told that they would have management in Miami get a hold of us and that corporate was not responsible for any thing that had to do with bedbugs this is almost a month later and we have not received any correspondence from Miami

The fridge woke me up during the middle of the night and was VERY loud. Very mediocre hotel. The workers were very nice, and speed of checkout was good. Rooms were average and clean, and the view was decent. This hotel is very close to the airport which is good.

We booked our room about 20 minutes before arriving during spring break. The staff was friendly and welcoming. The room was clean and all we needed for a late, one night stay. We hit lots of traffic getting into town and we still needed to return a car and get dinner. The hotel had a free shuttle from the airport, it was so helpful and easy ( and nice on the wallet). The restaurant was open late and we did take out to our room once we returned the car. The food was delicious Cuban food. The transfer to the port the following morning was flawless and the driver was very nice ($10 each, super affordable).

Overall this was a nice place, clean, and friendly staff. I did notice a few things that could use some attention, rust on the base of bath tub, and bath door frame. If your looking for a place for a night before a cruise with a fair price, this will do.

Our room was nice and clean. There is a breakfast buffet in the morning for a discounted price (I think it was $9.99), but we were heading to a cruise so we were waiting for cruise food! There is a cruise shuttle, it was $10 per person. We decided to catch a Lyft for $17.

This is my third time at this hotel, lack of respect with costumer, even with a reservation we had to wait for about an hour at sofas in the front desk, we ve had pre booked a reservation and we had to wait for a long time... Totally lack of respect with us, shame on you best western... Get better employees for the right stuff!

Checking In- check in was fast and easy. The woman at the desk was obviously experienced and knew what to do. I was offered points instead of snacks, given a 15% off coupon for dinner and breakfast voucher. All because of the Diamond Membership. The room- The room was an upgrade to a king suite which was very nice. The room was large and roomy. When we got to the room we were met by housekeeping with a small bottle of wine and glasses. We declined because we do not drink and opted instead for water. Now the downside it was 80 degrees outside and 62 degrees in the room. Far to cold for habitation. The house keeper called maintenance who was right there and we got the heat going. Took almost 2 hours to raise the room to 75 degrees. The room lacks outlets for plugging in computer, ipad and phone. WiFi seems to work, drops when phone goes to sleep then promptly reconnects when phone is woke. There large shower mounted dispensers in the shower for body wash, shampoo and conditioner. Body wash and shampoo were either empty or non operative. Fortunatly there was bar soap and a small bottle of shampoo. Dinner in the restaurant was good. Breakfast is a buffet and I have not gone down yet. But will provide a review.

If we were to book you again we would have to be sure that the complimentary shuttle was available. We had to pay $20 in order to reach the hotel. Not a happy end to a tiring day spent travelling. No apology just the statement that the service was closed for the night. The late arrival of our flight was out of our control and there had been no note of curtailed service hours on the website or booking confirmation.

Rooms and bathrooms not well cleaned before checkin and during my stay. In addition to a old and noisy a/c system that could not keep room in desired temperature. Outside parking is charged expensive.

Good service staff, decent handling of requests and attentive, 1or both elevators broken for at least a month.., few convenient power outlets, mediocre food, non-complimentary breakfast., decent layout, attempt to be helpful when possible.

Okay for one night; we were there for three. The best feature of this hotel was our room, so that's a good thing. We like a window that opens, and ours gave us lots of fresh air and, on the top floor, some distance from traffic noise. The bed and bedding were very comfortable, but watch for the shin-gouging sharp corners on the wooden frame. Complimentary mineral water and a small bottle of wine were a nice welcome touch. The breakfast buffet was decent value for $10, especially compared to a downtown hotel, but we only used it once, opting for the bakery down the street after our first morning. The bar and understaffed restaurant open at 5pm and we ate there each night as the food was really quite good. The neighbourhood offers little in the way of dining. Elevators are slow. The airport shuttle service is problematic. We waited for half an hour and never saw a shuttle clearly marked with the hotel's name, so took a cab. The day we left, the noon shuttle never came and the one that turned up at half past was an anonymous van with the photocopied name of a different hotel taped to the windshield.

Room comfort and cleanliness was terrible - smelled like washroom most of the time and the AC was not working well. The breakfast was aweful - 4 days out of 6 days only had boxed cereal - no fruits - we paid $10 USD each day per person for breakfast even when we complained - no improvement

This is a handy hotel close to the airport. Rooms are clean and comfortable. Hotel has a buffet style breakfast which was fair and acceptable. Check in and check out were quite quick. A very friendly and helpful staff.

Lovely spacious rooms, great location. Great tasting food at the restaurant served by a friendly staff. Only reason I didn't give a 5 rating is due to the not so friendly and helpful front desk staff. No smiles, no greetings, just questions and instructions.

Comfortable beds, clean shower, ideal for airport. Used shuttle bus, drivers were really friendly and informative, also helped with our luggage. No complaints and would certainly stay again Breakfast was good, certainly adequate, very busy

Stayed 2 nights. Not clean nothing premium about it. Shuttle bus driver absolutely awful. Unhelpful and unpleasant. Hotel tried to make up for damage done by the driver but not enough. Restaurant not very good. Room not clean and we had a suite. The bed was in a ' box' base that jutted out so much we had to place something on each corner to prevent walking into it which we did several times. Would not stay again. Needs assessing for suitability to be premium. I'm a member but will not stay there again. General manager was great.

Close to the airport and the folks here made our stay even better our plans changed a bit so we got hear earlier than expected we asked if we could check in early and with a few mins they were able to acomadate. Beds are super comfortable and rooms were spotless and the staff super friendly .

The hotel is clean and the location is excellent for those who want to stay near the airport. Bedrooms are big, nice swimming pool area and a well equipped gym. There are only two lifts and one of them was out of order during our stay, causing delay to guests. Reading previous comments posted by other guests, it's not the first time it happens. It's either lack of maintenance or a strategy to save energy.

Didn't honor my reservation. I made a dayuse.com reservation. Usually it's from 10:00AM to 4:00 PM but I put it to start at 12:30 PM. Got there a little late and was told by the front desk that since I wasn't there at 10:00 AM they wouldn't honor the reservation. Price went from $59.00 to $139.00.

It is a good choice for stay closest to airport. The internet is bad and very slow and the signal in the room was very weak. We were well attended in all request we did for simple things and the staff is very committed to quick attend the needs. The checkin was quick but they did not pay attention to reservation for 4 persons and the room was not ready for this number of person.

I deliver to Home Depots in South Florida; well that Sunday morning I decided to go inside after pulling forward from the dock 120 feet; NEVER DREAMED SOMEONE WOULD GO UNDERNEATH AND STEAL MY ENGINE COMPUTER(ECM) AND CUTTING THE THREE WIRING harness COSTING ME $11,130.03. going inside was a bad choice... After researching the hotels in the area; decided to go with Premiere Best Western; NOW THAT WAS THE BEST COICE I MADE IN A LONG TIME. I was there 4 nights since my parts had to be ordered. The security was excellent and the staff was amazing. Thanks Lee

The minute I walked into the hotel it was noticeably hot and stuffy. There was a unpleasant smell that hit me as soon as I walked into hotel. The staff at the front desk was visibly goofing off as I approached them. It was very unprofessional. Once I received my room key I immediately started checking the cleanliness of my room. Upon checking the linens there was visible stained on the bedsheets. I called to the front desk and they sent up Marie from housekeeping who was very unpleasant. She moved me to the next room which then had food in the bed. At this point I asked for the hotel manager. The hotel manager moved me to another room with clean linens and a beautiful view. I would not recommend this hotel. This was by far the worst hotel I have ever stayed in.

We had a free night with the BW 10,000 pts promotioin and I am glad we chose this one. Shuttle service from the airport was good, Margarita Pizza in the restaurant -- very tasty. Nice, spacious room, comfy bed. Breakfast options were plentiful but we are used to a free breakfast at BW hotels. Overall, very pleased with our overnight stay before taking a cruise.

Arrived here and the Staff were really nice. My Room was Big with 2 Queen Beds and the Trip to Miami International Airport only took about 10 Minutes. Overall extremely satisfied with the overall quality of the Stay.I am only taking the point of off sleep quality as the Plane noise is slightly noticible

We were so happy to find this hotel after having to leave another one in the area. Denise took us to several rooms, enlisting the help of the head housekeeper, to find a room that worked for me with my sensitivities to scents. They were professional, kind and patient. I can't say enough about how gracious they were. She even comped our parking the first day because she knew we had been having a really difficult day! The bathtub could have been a bit cleaner, but the rest of the room was lovely and we had no complaints. We were visiting family so were only there to sleep and didn't experience much more of the hotel.

Nice large room Large bathroom Microwave, refrigerator and coffee maker No outlets near bed unless you unplug something Guest laundry Staff was great very helpful **if you are driving there is a $12 per night parking fee Breakfast buffet $10

On arrival I had trouble finding the hotel shuttle as it was marked BWP not the hotel name. You need to wait at departures level. The Checkin desk at 8pm was very slow with only 1 person serving. I was allocated a room on the 7th Floor. Small shampoo, conditioner and moisturiser were provided. As well as soap bars. The shower was not working at night but if was working in the morning. The room had a safe, microwave, refrigerator, coffe/tea machine, iron and ironing board. The bed was comfortable but some of the throw pillows had stains. I slept well with very little noise from other guests. There was a laundry room on level 7 (near 701). The gym is very small with 1 treadmill, 2 cross trainers, 1 bicycle and a weights machine. The pool was cold and also quite small for a hotel of this size. Breakfast was $9.99 wich I did not try as I wanted a hot breakfast. The shuttle service to the airport runs every 30 minutes. At 830 am it was empty. I would stay again for one night but not any longer.

After a mishap on our cruise ship we missed our flight and had to stay overnight and pay all costs. As a gold member I thought Best Western would have helped us out but we paid regular price. Would have been nice after a long day and night on the ship to have had a little sympathy...

Stayed here for 2 nights. It was just ok. Old worn out sheets on the bed. Cool a/c, hot shower. Gave us a breakfast coupon...breakfast was super regular, nothing special. Parking was included. Checkin and checkout really fast. Overall average stay. Good for a nights sleep.

This Best Western in Miami airport area was very nice, clean, a little more upscale than the one we stayed in at Ft. Myers. We love Best Western and the customer service was fast, helpful and very pleasant and friendly. It was close to everything we had planned with our family and we all enjoyed ourselves tremendously. Oh yes, parking was $12 per day but cheaper than most other hotels in this area at $30 per day.

In MIA we have 02 BWs. This BW is located close the ugly part od Coral Gables and 10/15 minutes to the airport. The hotels is good but a little old . Nothing special . The other BW( Mia North Airport) is better . If you are in a budget travel prefer this BW but if you pay 30 or 40 usd more per night the North BW is better option.

Stayed at this hotel prior to embarking on a cruise. Everyone we encountered was very friendly. I like that this hotel offered complimentary airport shuttle. We were offered free coupons to eat breakfast in their onsite restaurant, which offered a decent breakfast spread. The reason I give it 3 stars is because of the door lock to our room. When we first got to our room the door seemed to be ajar. We couldn't figure out how to get the door to lock behind us. We contacted the front desk who sent a repairman up who showed us the trick to getting the door to lock behind us. I've never stayed in a hotel where I had to play with the door knob to get it to lock, left us feeling uncomfortable.

I was in Miami briefly for an interview. The location is perfect, super close to the airport but still nice and quiet. Room was clean and well supplied. Breakfast was great, excellent hotel would stay again in a heartbeat!

I cannot say enough about this hotel. In fact, I hesitate to share my review for Best Western near the airport in Miami for fear that everyone will want to stay here and I'll not be able to return as a result of its popularity and “no vacancies” generated from this review. It's my theory that a company's overall performance begins at the top with management. Well, a hundred thumbs up for you, management for the Best Western Hotel at the Miami Airport. Your employees were all very accommodating, friendly, generous and professionally staged. Your front desk reception checked me in with the utmost accuracy and speed. I'm an awards member, but didn't expect to be upgraded to a king suite. So generous and very unexpected. Thank you so much. I paid to park my car in your parking lot while away on my trip for 10 days flying out of MIA. I was given a reduced rate for parking and that too was a nice unexpected luxury. Thank you again! I wish I had gotten the gentleman's name who checked me in. I would recommend giving him some sort of positive recognition for an outstanding representation of your hotel. This very special gentleman went as far as to suggest I park my car near the lobby window so the staff could keep an eye on it while I am away. I checked in around 8:00 pm on Tuesday, November 13. This gentleman and one other equally pleasant lady were working that night. They both handled the crowded lobby of flight crew arriving from the airport with cool calm friendly personalities. Please take the time to research who these two employees were and give them a special “thanks” from me. Moving on into the lounge that evening, I wanted to enjoy a glass of wine before retiring after a 4 hour drive yesterday. Very nice comfortable lounge. Amazing, it was happy hour all day. Four dollar glass of wine with a generous pour and by a smiling bar tender. I prefer a foreign wine. Again, how surprised and pleased when your bar tender offered a Chilean Chardonnay. (One small excusable flaw; the wine wasn't cold enough. But, hey..... it was still very good). Okay, moving on to my room. It was very clean, very tastefully decorated with up to date furnishings. The bed was furnished with enough pillows to keep me comfortable. I love pillows on my bed. They were full and fluffy. That's important to me. All the right amenities, refrigerator, microwave, coffee maker and safe. Towels were plentiful and fluffy. Hey, I can't say enough. Okay, so moving onto the next morning. I leave my room and before I recognize anyone in the hall way I get a “Good Morning” from a housekeeper on her way to her next room to clean. I've now arrived in the lobby with my cases and notice the airport shuttle pulling away from the driveway. I leave my bags in the lobby and chase after him. He doesn't see me. No matter; I'm not in a hurry. I can wait for when he returns, or another shuttle arrives. But, wait, I notice the lady at the reception on the phone. She obviously was observing my actions of trying to flag the driver down unsuccessfully and took it upon herself to call him to return for me. Yes, you guessed right. Within seconds he had returned with a smile and very courteously loaded my luggage and opened the shuttle door for me. I arrived at the airport, tipped the shuttle driver and was surprised when he took my minimal tip as if it were a fortune and thanked me. No.... I thank him, your management and all your staff for making my stay one of the best experiences I've enjoyed in a very long time. Thank you so much to the following: * Gentleman at reception on the night of November 13 * Lady at reception that same time * Bartender in the restaurant/lounge * Lady at the reception desk on the morning of November 14th around 10:00 am * Shuttle driver at that same time.

Excelent Hotel under reasonable price. Good staff. Good faciities. No microwave in room. All other facilities for those on business are there. It is very well located with easy access to all main Miami roads.

Great hotel right by the airport with great staff and great shuttle service to and from the airport. The rooms are a great size and the bathrooms were clean. I would highly recommend this hotel if you are visiting Miami.

Room was dusty. The front desk person was not nice and need help. Hotel was close to the airport which was good . Additonal monies for parking,breakfast and port shuttle was unexpexcted. I will not be back

Website says the airport shuttle runs 24/7 one of the reasons we picked this hotel. Come to find out it only runs 5am to 1130pm causing us to have to Uber to make our flight. The restaurant in the lobby had a sign on the outside saying it's open until 1030pm we went at 930 and they turned us away. The guy at the front desk was high as a kite, and the sheets were dirty. That's about all!

We left our car there for two weeks while traveling to Buenos Aires and arranged a room for our return at 0600 ... terrific staff and service .. very spacious and clean rooms .. the happy hour in the bar has a good selection of bar eats When traveling from MIA, this will be my go-to-hotel in Miami from now on

We flew in the night before our cruise. We took advantage of the free airport shuttle. While on the way to the hotel, the driver gave us great recommendations for restaurants in the area. Hotel is beautiful. Check in was easy. Wifi internet is ok. Our AC stopped working around 3 am. Couldn't sleep after that. Otherwise, it was a great place to say.

We needed a place to spend the night between a flight from Los Angeles and a cruise departure. We liked everything about this hotel except for the shuttle. I stood for 15 minutes+ waiting while shuttles for other nearby hotels came several times. But once at the hotel, everything was better than expected. The room was very nice and very comfortable, the WiFi was fast, and the food at breakfast was not fancy but sufficient. The check in and out staff was very nice.

Hotel was very stylish, contemporary decor. Restaurant/bar tastefully done, food & drinks great! Our room was spacious with a sitting area, as was the bathroom. we didn't have time to use the pool or the gym that was available. Employees in all departments were all professional and friendly. All in all nice place. Down side, you do need transportation to Miami Highlights, Club, Beaches etc. .

Best Westers are my go to hotels when travelling but this was a mistake. The breakfast was definitely not worth the charge. This would be a place to stay only if you are interested in a quick trip to the airport. The neighborhood is definitely in the middle of nowhere and there was noone in the hotel "restaurant."

Needed a place to stay the night before the cruise, that had airport and cruise port transportation. This was an excellent choice. Nice hotel, and comfortable room. Not a lot to do within walking distance of hotel though.

Great location, close to Miami University, rooms were so clean, more towels then you'd need, enough pillows to build a castle, beds super comfortable, delicious breakfast and everything else you'd need in a hotel, there's a gym and a pool but didn't get to try it, but believe me the hotel is nicer than you'd expect, and prices are great considering the hotels in the areaAlso very nice employees working thereWould definitely recommend

We were very pleased with the Best Western Gold Rewards Card upgrade to a suite. As well, we appreciated being able to use the room past the 11am check out, due to an evening flight leaving Miami. The room was large, quite, very clean and comfortable. Computer and printer available to print boarding passes. Free Shuttle to and from Airport. Shuttle driver is very courteous. IHOP and Pizza Hut are in the next block, if you are looking for an outside restaurant.

I really enjoyed my stay at this hotel and I recommend anyone wanting to stay in a hotel near Miami International Airport. The people working there were all very nice and kind, especially Ms. Erika from the reservations department, Mr. Danny and Ms. Adriana at the front desk.

We booked this hotel for a day room as we had some hours to wait between departing our cruise and boarding our flight home to UK.On arrival at MIA we called the hotel to order the courtesy bus, after a 15 minute wait the bus appeared and drove straight past us without even slowing down or acknowledging us.Another call to hotel another 3.5 dollars for my UK cell phone bill! Lady said hes coming back for you.40 miutes later bus eventually arrived driver claimed he had not seen us, what so you just drive off and forget about the customer!!! Eventually got to hotel after wasting 1 hour of our time.Checked into our day room rented for 6 hours so lost 1 hour already! Tried to log on to wifi no reception at all so had to go to lobby to check flight details etc.On returning to our room key cards wont let us in Another trip to lobby to reactivate back to room still cant get in another trip to lobby back to room still locked out! Front desk clerk decides to call maintenance ,Turns out lock is faulty so will take a long time to fix By now 2 hours of our time wasted and all our luggage and drinks locked in room.Speak to clerk he reluctantly gives us key to another room to wait for our door to get opened . This was not the suite that we had booked but a disabled room and much smaller.Any apologies NO.20 minutes later back up to room to collect all our stuff and transfer to new room by now 3.5 hours of our day room time wasted.On checking out new lady on front desk ,very apologetic but no offer of compensation for our lost time and bad experience she said manager would contact us later by email , not a word of contact since. So in the end we paid to rent a suite for 6 hours and actually got an inferior room for 2.5 hours Thanks Best Western you can be sure we wont return in a hurry!!

This is a really good hotel to stay for a few days. Near to the aiport and easy to access the main roads (I95 / Turnpike). The streets around becomes a little busy in the rush hours but there other paths to avoid it. The rooms are clean and with a good space. The swimming pool is also ok.

I've stayed for 1 only at this property due to the connecting flight. Airport shuttle was free of charge. Check in took a few minutes. Room was not spacious but still OK. Breakfast was not included in the price and the choice was very modest, to be honest. Check out was fast with the receptionist being very polite and friendly. I would recommend this hotel as a good transit option.

Stayed for 4 days, rooms are spacious, lady at front desk was awesome,really helpful. Hotel offers free on site parking and you can buy late night munchies at the front desk. For the correct price I would not mind staying here again

The location within the airport area, the availabity of a functioning restaurant for a complete breakfast which sometimes is included in the rate and I hope for the lunch and dinner makes this hotel a best value for money in Miami

August 21st 2018. The flight with Austrian Airlines was nice and pleasant the crew very polite and helpful. The food was also good with a choice of chicken or pasta The layover in Vienna was only two hours enough time to check out the stores at their beautiful Airport. O

The staff was amazing. The transportation to the port and back to the airport was top notch! This is one of the best Best Western hotels I have stayed!! Nice and Very clean!! And on time!! Very good we got in late and they were happy to see us

I called a couple of weeks before my reservation to cancel and was told that I did not have a reservation, however my card was charged anyway. I paid for a room I didn't get any use out of. Now I have to jump through hoops to try to get my money reimbursed.

Nice staff at check-in and check-out. Room and bathroom not so clean at this time (I have to say it's the first time it happens to me at the Best Western). but I love this hotel and it's not always like this. Thank you all.

Perfect for my pre cruise stay. It was clean, quiet, and friendly. Good service from all employees. Front desk employees were well trained , curious, and helpful. The doorman was very helpful with the cruise shuttle service.

This was one of the best hotels to stay at. The staff was very nice and the room was very clean. The food was very good and so was the price. Love the hotel van serves that pick us up at the air port. We got in late and the van was at the air port in 8 mins. I will stay there again.

We chose this hotel because we saw good ratings and it was easy to get to Coral Gables fro the location. The price was lower than other business hotels in the area. The hotel looked nice from the outside and in the lobby. The room furniture was a bit cheap looking and they used too much room perfume, which cause me to not sleep well. We decided to check out the next morning and move into a different hotel. The staff was very courteous and we have no problems with them.

I enjoyed the stay, however the downside was my room did not come with free breakfast & if u have a car parked in the hotel the downside is u pay $12 a night. Otherwise, all is well during my stay. I rate my stay 3.9/5 stars

This hotel was incredible! We stayed for only one night but if we had been in the area longer I would have loved to stay here the whole time. Very clean, professional, and safe. The only downside was having to pay for parking, but the bacon at breakfast was amazing!

I stay here for one night in order to have a couple of meeting , the location is excellent near to the airport and 836 , clean, new and proactive staff . Business center have many option if not the staff help you in order you get what you need

An average Best Western with the standard amenities including the morning breakfast. It was a short drive from Marlins Park which was our primary reason for visiting Miami. Easy access to the major highways in the area and very close to the airport without being in the flight path.

Other BW properties. Also, there is a $12 daily parking fee however if you are a BW member it's $8. Our room was spacious and clean and a good view of downtown area Miami. It's close to the MIA airport & this was the deciding factor. Has free Wi-Fi. The daily breakfast when asked at the the desk is $12.

I had a package delivered on July 12th and i checked in on July 14-16. The frontdesk receptionist Candy only gave me one item from the package after my boyfriend begged her to check. She was chewing gum on check in while speaking to us and had a nasty attitude the entire time. The second time we went to speak to her she was eating and had to go in the back office to finish chewing and then speak to us with a nasty attitude again. We could see all her breast because of the little cami she was wearing under her jacket. I just got off the phone with Joselyn the manager and she is saying there is nothing she can do for me in regards to my package. She also asked me to send her an email so we will see what can be done. It was also advertised that this hotel provides free parking and i had to pay to park or be towed. The lady who worked the night shift was also rude (gold hair and wears glasses). We needed another wash cloth (2 guests in a room and both nights we only had 1 wash cloth) and called to ask to have one sent up. She advised no one is there to bring it up so we would have to come downstairs to get it. I went down myself and to my surprise the housekeeping lady was going in the elevator as i came out (she did not have any wash cloths though) with a tray filled with towels. The only positives about this hotel was the location to the airport, COMP shuttle and nice driver, Denise (front desk), spacious and clean room. The wifi was worked here and there. Other than that i do not think i can stay here again.

Great location. The hotel was clean and the rooms were perfect size. The front desk clerk was friendly and arranged with the shuttle driver to take us to an area restaurant for dinner. The hotel provided transportation to the Port of Miami for an additional cost. This was an excellent service. The only issue I had was with the elevator. Only one elevator was working and the hotel seemed very busy. It took forever to get an elevator. How the stairs are arranged, you can not go up the stairs, you can only go down. So, the elevator was the only option. Overall, I would recommend this hotel.

This hotel was really nice!! They have a complimentary shuttle from the airport and the front staff was very helpful. They helped us book an Everglades tour the night before we took it! They also gave us 1 complimentary breakfast. That is the reason for a 4 Star. Breakfast is extra. I have been to many Best western hotels with included breakfast and was surprised that this one did not include it. The pull out couch for for the kids was fine, but when we arrived and pulled it out it had no linens and none were in the room to use. We called and had to go down stairs to get linens to make the bed. Those were our only 2 problems. Mostly a great experience!! I would recommend to a family member.

Great location, fifteen minute drive to airport, close to calle 8, downtown, Coral Gables, very very clean, staff very friendly, gym, restaurant, and parking, great hotel for business trip, I recommend this very much

Recepcionits are no welcome With clients terrible service. Names Candy and Denise. They don't have pacients to talk With clients. When you need its seems you Need a favor no one service. They need to deal better with clients.

Recepcionists are no welcome with clients. The worst service in the city. They treat as they were doing a favor for clients, if you need any help you are alone. Candy and Denise who attended us , really a bad service.

My cousins and I stayed here recently on a guys trip. The hotel is pretty close to the airport as stated in the name. The room was spacious enough and comfortable for the three of us. The bathroom and shower were modern. The room was very quiet for sleep. The included breakfast was pretty good. We did not use the hotel pool or hot tub.

The staff here is great, we arrived early and they were able to give us an early check in. The location is good too, it's about a 15 min drive to downtown Miami. This is my go to hotel whenever I come to Miami.

Great Stay! Very nice property and good service. We arrived early as we just came off from a cruise and the front desk clerk was very friendly and accommodating. We tried out the happy hour. The drinks were good. Having appetizers offered at happy hour prices would have made it better!

I was staying alone and I did not feel very well, since my asthma was a little out of control. The employees were very attentive and everyone gave me their help, I even had an episode in the cafeteria and the manager and Engels were very attentive. All employees were very attentive, and always looked for ways to provide information or find solutions to our request. The breakfast buffet service I loved, it was great. And even though I did not take the names of those who worked in the cafeteria, they were all great. I also thank Engels, Ariadna and Brian immensely. No doubt my next visit will stay in the same hotel. You can feel a familiar air that makes you feel close to home.

I've stayed here a few times for work travel and they've always been friendly and rooms are clean. Today Danny and Gabriel helped me with my check out and they were nothing but professional and helpful. Would definitely recommend this location for work or pleasure.

Facility nice, staff uncaring, shuttle service “Hit & Miss”, had to wait an hour and 4 phone calls to get shuttle service from airport. Major improvements needed on staff attitude and willingness to help customers without them feeling that the staff is doing them a favor.

I loved it. The attention was really nice and so were the employees. I really liked the breaksfat buffet, the omelettes were really delicious!! 100% recommended.I'm coming back on my next trip for sure!

Excellent Hotel with transport to/from Miami Airport and Miami cruise ship terminals. Has own restaurant as well. Spacious, clean room. Very helpful staff. Hotel is well located near Miami International Airport and Miami cruise terminals.

My brother's car was burglarized, although he paid for the hotel parking, they didn't do anything, just told us to go to the police. This really ruined our trip, my nephew's homework was in a bag in the car and it was stolen.

This hotel is very convenient for a pre-cruise stay. We chose it as it was one of very few moderately priced hotels in Miami. They provide free shuttle service from the airport that can be found on the upper floor of the airport outside by the departure area. Please make sure you get on the correct shuttle since BW has several properties. Room is very spacious and bed is comfortable. This hotel is very quiet. No restaurants to eat at close by and restaurant in hotel closes at 10pm. We saw a grocery store and drug store within walking distance. Our room deal included breakfast. Please ask at check in for your voucher to save time in the morning. No voucher was given to us so we had to wait in line for the voucher the next day at breakfast time, which is also check out time for many. Therefore we waited in line which could have been avoided had we been given the voucher at check in. We were not the only ones this happened to. Not sure why they don't mention this at check in since they know if your breakfast is included or not. Would be much more efficient from customer service point of view and customer's would be less frustrated. If you need a shuttle to the port you have to sign up ahead of time. We did this at check in. There is a shuttle at 11, noon and 1pm Cost is $10pp. You can also pre-book your return shuttle from the port to the airport if you pay ahead. First pick up time at port is 8am. Wait on the sidewalk where all the other shuttles are picking up and flag them down when you notice the van driving by.

We booked here as it was close to MIA airport and wanted a short commute in a nice hotel. Boy did we get it right. We showed up hours before our check in time. The staff allowed us to put our bags in a locked room so we could go get lunch and some other things prior to checking in. Staff also helped us by suggesting various restaurants nearby. The room was excellent, clean and comfortable for a reasonable price. Very happy with our experience!

Our flight from Dallas to Miami was delayed an hour and a half because of mechanical problems so we missed our flight to Bermuda. The airline put us up in this hotel for the night and we are so glad they did. The desk clerk was SO great, helpful, provided my husband with shaving cream and razor (he wouldn't put stuff in my carry on, he's learned now), explained how the voucher system worked. The room is so nice, bed with separate sitting area. It is crummy we have to wait another 24 hours to start our vacation but at least we are comfortable and looked after.

Clean, updated room. I didn't deal with any of the staff personally, but those in my traveling party said that they were efficient and helpful. Great breakfast! Hot food bar, waffles, fresh fruit, good coffee. If I ever do another cruise I would definitely pick this as a place to stay. It's a short drive to the pier. Also walking distance (1 mile or less) to some good eating establishments.

I had a nice time dealing with the world's coolest front desk guy. the two front desk ladies are also the world's coolest. they all get the get bonus cool points and the shades of the year award. rooms are spacious and nice too.

Was here for a 12 day event that got canceled the day I arrived and it was in the news. Tried discussing it the front desk to see what they could do, they were no help and dismissive (They were not busy). It's a decent hotel. Clean. Not really that near to the airport, at least compared to Sheraton which is across the street from airport station. I didn't stay long enough to really see what was around or transit options. I somehow got my booking company to cancel my stay the next day and I moved to the Sheraton and then went to Orlando then came back for my flight home.

The check in was smooth and the room lovely. Extremely comfortable bed. Very clean, nice plentiful breakfast. Coffee machine available 24 hours. Very close to airport. Didn't use the pool . Had a great night sleep. Definitely stay again

This is a really good bestwestern very close to the airport. At the time we booked it, the price was fair. Not sure if there's still good deals out there for this hotel. The hotel is clean and much better than I thought. I would stay there again.

I would suggest this place for anyone that needs to be close to the airport. Our flight came in late and this hotel has a shuttle. Make sure you call the hotel ahead of time to figure out the pick up time. I think it comes around every half hour. The rooms were comfortable, the beds bigs, and the pillows soft. My only complaints which aren't really big deals: 1) if you are hungry late at night, there are chips/ice cream/frozen dinners available but super expensive (bring your own), 2) my bed sheets were rough...like when you wear a sweater too much and those little pills things are on them. The other bed sheets were fine. The hotel was nice enough to hold our luggage and let us hang out before our cruise and flight back. They have a shuttle service to drop off at cruise port. However, if you are taking it understand that Miami traffic is crazy and you can be waiting for a while. We waited 40 mins past our original pick up time because of the traffic. Their breakfast was good and staff was nice.

Was the worst sleep we have had in years.. every time you would move you would fall into the hole in the mattress. Then the toilet seat was loose and moved all over the place.. then when we said something they never called me back.. we tried 3 times.

Had just finished an 18 hour work day, checked in just after midnight. 110 pounds of luggage. First room key didn't work. Dragged my bags back to the front desk. Second room key didn't work, dragged baggage back down again. Gave me a key to a different room right next to the elevators and the elevator control closets. Extremely loud. Look, the key issue could have happened anywhere, but my experience here was a poor one. Staff did just the minimum of their job. Didn't seem very happy to be there. Room was barely ok. Would not recommend to family or friends.

The place is very nice, but has hidden fees. You have to pay $12 per night to park on the property. I refused because I wasn't going to pay any more money than I already did for the room. You should always refuse to pay for parking on hotel property. They let me park for free after I told them I wanted my money back to go somewhere else. Food in the lobby was also very expensive. The cost of a single cheese burger is $13 dollars. Go to the nearest steak house and eat for the same price!

I have stayed at this hotel many times before, As usual it never disappoints. There have been a few changes since the last time I stayed but all in all it was still a great stay. I arrived early and since my room was not ready, I was able to sit at the bar and have lunch. This was great as I had work to get caught up on. Service was fine. I am a platinum member and so they did not charge me for parking. They also gave me an upgrade to a suite. I will opt for this room for future stays. I love the extra space and fold out sleeper sofa. The only thing that I did not care for was the cost of breakfast. I understand that 90 % of Best Westerns offer complimentary breakfast. I was ok with paying for breakfast, however paying $15 for what was put out was not acceptable. Either offer complimentary or reduce the cost. I would suggest a price point of $9.99. Other guests I met in the bar in the evening felt the same way. I will continue to make this my home when I am visiting Miami.

We arrived at the airport and called for the shuttle- it took 30 mins, but it was rush hour. Once we got to the hotel, check in was a breeze and we booked our morning shuttle ride to the cruise port. The hotel bar was adequate with American comfort food ( no vegan food for us) but full liquor bar. The room itself had a sophisticated decor of chocolate brown, green and gold colors. There was a very comfy bed (5 pillows!), dresser with 3 large drawers, padded bench to sit on, large sofa and 2 accessory chairs, a desk with chair, a coffemaker that made 2 cups at a time- yay!, fridge, microwave and an in-room safe. The bathroom was large, good clean shower with toiletries built into the shower wall for use. Hairdryer, lotion, mouth rinse and a shower cap were also provided. There was a make-up mirror on the wall which was nice because the lighting in the bathroom was insufficient for make-up application. The next morning we showed up for our shuttle 10 mins early, only to find out that the clerk the night before put us on the wrong date, and the current shuttle left early. We had no ride to get to the cruise port! We called Uber instead, and saved money and time doing so!! All in all, this was an adequate hotel for us. We felt that the trash in the hallways and bundled trash in the stairwell as well as the hallway carpet needing to be shampooed or replaced, were the down points.

I arrived to miami from our Cuba vacation extremely tired, we arrived to the hotel at 12pm early enough to be charged the early check in, but they didnt.. I needed to wash some clothes and they even provided all I needed.. we were given a VIP bag with tickets for the next day breakfast.. close to lots of restaurants...

I chose this hotel based on the proximity to the airport. Didn't really love the neighborhood it was in, but the staff was friendly & helpful. It definitely is a very busy hotel, seems that a lot of the airline pilots & flight attendants also stay at the hotel. Surprisingly, it was very quiet. Room was clean, hotel was clean. At the time only 1 working elevator which was hard to get depending on how busy the hotel was. I also wasn't aware of parking fee when I checked in, they did have ample parking which was nice - Can't find that in a lot of places while staying in Miami.

We had a very nice stay before our cruise, they are very welcoming and they have a shuttle that goes from the Airport to the Hotel and Miami Port, they charge you a fee from the Hotel to the Port but it's Worth it. The room was very nice and the bed very comfy. You've got to have a great appetite to have there breakfast otherwise if you only have toast it's can be expensive for just two toast! The restaurant for dinner is just perfect!

This hotel definitely requires some updating and maintenance. We stayed here with two other couples and all three rooms smelt musty. When our air conditioner cut in it sounded like a tractor trailer gearing down. My brother's room had the cover fall off of his in the middle of the night and startled them. Their fridge didn't work. One out of the two elevators wasn't working and we were there for three days. There was a wait at times to catch an elevator. I was told by staff that it had been broken for quite sometime. The swimming pool is not very appealing. There was cigarette butts in there along with little twigs from the trees. Our flight arrived early so we were at the hotel around 11:30 AM and they would not let us have our room until check in time which was 3 PM so we had to sit in the lobby and wait pr we could get a room sooner if we paid $40.00 extra. I found a long hair in the bath tub hanging on the shower curtain. The overall cleanliness wasn't too bad but that did turn me off. If I ever go back to Miami again I will definitely be looking for another hotel. Was not impressed!

A nice hotel that I would definitely use again if I needed to stay in Miami. The breakfast was complimentary for us and was exactly what I would expect. The hotel was on the newer side with a beautiful room and bathroom. It looked like it was in good condition and was taken care of. The hotel looked like it was full of people staying before going on a cruise and there was even airplane crews in the lobby. I'm sure pilots don't stay at dump hotels so this is a good sign for me :)

We missed our connecting flight. What the airline screwed up, Best Western made up for it, twofold. Our representative at Best Western was awesome. Cindy Almonte made our stay comfortable and pleasant. Her professionalism and helpful demeanor really made us at ease after a stressful ordeal at MIA Airport. The hotel is exceptionally clean and the breakfast is remarkable. We were extremely stressed and tired but this hotel made the experience more than bearable. thank you Best Western. The bed was remarkable!

Beware of the restraurant. They served me cold soup and when informed the nuked it so it was hot and dry! They didn't apologize or offer any recompensation. They just served it to me with soggy crackers.

great hotel, close to the airport. Rooms are nice. Had no problem. Restaurant had good food but took a while. Close to most fast food places. Recepcion was full at 1000pm and only one recepcionist. Check in took a while check out was fast.

The hotel is glamorous and the service is spectacular. The receptionist Danny was very helpful and attentive to my needs. I would definitely recommend my friends and business associates to this hotel.

Had expected something more, cant really explain What/how but to Price it should had being s better expirience. The is old and the elevator Sound like it would stop every time you used it. Some of the people in the reception did not understand us even though our english is okay. The room was clean, but the breakfast was to hispanic for my taste. I will not stay there again but its not that bad that i will tell people to stay away ??

I recently stayed here for one night after a cruise. There were many people at the hotel either arriving from a cruise or on their way to the port. The hotel offers bag storage and free airport shuttle. The hotel is very clean and the room was surprising large, the beds were comfortable. The staff was very friendly letting us check-in 1 hour early . *Warning* The area was a concern as I did not want to get out of the Uber when we arrived. The neighborhood is quiet but not somewhere I would walk around at night.

I needed a place to stay while in transit from Amsterdam to Cancun. This hotel was 'cheapest' in terms of value for a decent place to stay. I arrived around 9pm and decided to take an uber vs waiting for the shuttle as I had been travelling for over 15 hours and just wanted to get to the hotel. (Cost was about 10 dollars) Check in was easy. I needed to pick some items up a the drug store so the hotel clerk said the 24hour CVS was about a 10-15min walk away. A couple of room notes. The carpet felt a little dirty on bare feet. Also the microwave didn't work. Since it was late, i didn't bother to call them. Only other note was there are two elevators and one was not working so it was a bit of a pain to have to wait. I tried to find the stairs that lead into the main area however I always ended up outside. (was still quicker then waiting for the elevator) Overall the place was fine, nothing amazing.

We stayed for 1 night after a cruise before heading home. The location was great for our flight home on a Monday morning, we didn't want to have to worry about rush hour traffic if we had stayed in downtown Miami. The front desk clerk was very friendly and made out check in easy. The room was modern and spacious for the 5 of us. The WIFI worked well and the kids enjoyed the indoor pool. The continental breakfast had a big selection. I would definitely stay here again and recommend it to others.

Danny the receptionist was very helpful. He helped make my visit great. It was a wonderful stay he was very professional and gave me all the informayion i needed. The hotel was comfortable and all the staff was great.

This is a very nice hotel for a reasonable price in Miami. Staff were kind, professional and pleasant. The amenities were perfect from the little store, the gym, the pool. It was great to be able to park so close to the building. Location was perfect.

We stayed overnight at the Best Western Premier Miami for one night prior to our cruise. The check in was efficient and painless, even though we checked in fairly late. The lobby was clean and well appointed. There was a small snack shop near the front desk stocked with chips and cookies and whatnot. We were given a room on the 6th floor. The room was fine. It was clean, and everything in the room worked ok. In our opinion, though, it was a little on the cold side. We turned the air off as soon as we got in the room, but it felt cold to me all night. The bed was comfortable, but the room was a little noisy. Between the road noise, and the Hall noise and the person trying to get into our room at 5:30 am, we did not have a restful nights sleep. The complimentary bathroom items were kind of cheesy. The shampoo, body wash and conditioner was in the shower in dispensers, and if you ask me, the shampoo and body wash were exactly the same thing, and the conditioner was empty. There also could have been a bigger mirror in the room itself. When we were getting ready to leave, my husband usually showers while I do my hair and make up in the room. The mirror over the desk was so small, I had to stand on my tippy toes to use it. Finally, the only other concern I had with the hotel was the elevator. One elevator was broken, and the other elevator was painfully slow. Overall, though, I would stay here again, but not if I was staying for an extended period of time.

Hotel is well located, rooms are big, comfortable "QUIET" and super clean, service has to be improved, seems like the ladies at the front desk are having a really hard time with management. I wanted to print out some paperwork for my cruise and printer wasn't even working, that was really disappointing coming from a hotel like this, airport shuttle can take a while, don't panic it took me almost an hour to get picked up at the airport. Overall I would recommend this hotel and will definitely give it a second chance.

Walking in to the lobby from outside I could of tell it will be a good stay. The Hotel Rooms Are AMAZING. And not to mention the Shampoo, Conditioner and Body Lotion installations on the wall inside of the shower.

The hotel reviews were good but when we got there I could not believe It was the same hotel. The room was old and did not appear clean. The bathroom was the worst- stained and soiled tile, the shower handle was loose from the wall, the shower curtain was torn, hardly any water pressure or heat (we would have rated that shower lowered than any campground shower!). When we spoke to the front desk about it, she shrugged and said nothing. We were under the impression the breakfast was comped, but was only for 2 of our family of three. The eggs were tasteless, truly had to be fake. The food was barely warm and tasteless and our third family member was charged $15+. One night and we did have free shuttle service to and from- will try another place next time

Overall, my family and I enjoyed our stay at the Best Western Premier Miami International Airport Hotel & Suites. Excellent service was rendered to us by a warm, friendly and helpful staff. The rooms were pleasingly clean and the decor was great. The restaurant service was awesome and the servers went out of their way to satisfy us. We will not hesitate to recommend this hotel to anyone who wishes to enjoy a good hotel experience.

I got in very late, something like 2:30 am. The hotel is very close to the airport so the taxi ride there was inexpensive. During the day the hotel has a free airport shuttle that runs every half an hour. When I arrived, I was exhausted and a little irritable, but Nicolas was very friendly and helpful. I had a parcel waiting for me, and he was diligient in locating it for me. I also appreciate that the hotel doesn't charge extra for receiving packages like some of the stingy ones do. The prices for the convenience pantry (snacks, soda, juice, wine-but no beer!) were also reasonable and they didn't try to gouge you: something Miami is famous for! The room was nice, basic but serviceable with no problems, and the bed was comfortable. I don't think there is free parking, but I am not 100% sure. The hotel is also convenient for the famous Little Havana neighborhood,, and the suburb of Coral Gables. Adriana was friendly and helpful during checkout. The one negative, is that the Mexican-themed breakfast buffet (costs extra, was not included in my rate package) was underwhelming. The hostess was not well trained and sent me back to the front desk to ask for a voucher. the front desk sent me back and said they were supposed to charge it to my room, so the hostess didn't know what she was doing. There was only one dried out (and broken) tortilla in the food warmer, and some of the food looked like it had been out for hours. Other food hadn't been refilled. In general, i would stay here again when I don't have a car and I want to be close to the airport, but I would skip the breakfast (additional charge), as there are lots of restaurants outside in a very close radius.

The gym was small and a customer extremely having difficulty with some of the equipment to get to work right also believe they need a sanitizer bottle available for self cleaning machine after use but overall was a very good place to stay

If you are going on a cruise and want to come in a day early, this is the perfect hotel to stay at. It is ideally located between the airport and the port. They offer a free shuttle from the airport to the hotel and very cheap transportation from the hotel to the ship. They offer a great buffet breakfast. The rooms are clean and comfortable. A special shout out to front desk lady Adriana, who was patient and facilitative. A+

We stayed here as a one night stay on our way home from a cruise. We had stayed closer to the beach on our way in and wished we would have just stayed here. The customer service was wonderful and it was a very nice place for the price. Would recommond for sure.

This is a great place to stay if you're ever in Miami. it's very close to the airport and very conveniently located near shopping areas and highways. Some great restaurants are also just about 5 mins away on car.

I have found a really warm people there. But I would like to thank Adriana for her thoughtful way. Not only the way she has treated me and my wife but also her manners dealing with all the staff as well. Definitely I will be back.

We chose to stay at this hotel for one night because we wanted somewhere relatively affordable and easy to get to as we were boarding a cruise from Miami port the next day. We arrived at the hotel at 10.30pm only to be told the reservation we made on booking.com had been "cancelled" because of incorrect credit card information. This was a lie. The booking was still showing as active and the card was right and had worked on previous bookings. The staff was rude and unhelpful and said they didn't have a single room available. I showed him my current reservation on booking.com which was still showing as active. He played around on the computer for a while and then went to talk to his "manager" and then came out and said he had worked something out and we would be able to get the 2 rooms which we had originally booked. Which meant he had lied about no rooms being available. It just seemed like unnecessary hassle for hotel guests and after a long flight and arriving late we really didn't need that. The rooms were also very average and kind of falling apart. One of the rooms we entered was sweltering hot as the heater had been left on. The other room had this horrible strong industrial cleaner type smell. And we had to pay USD$167 per room per night for this whole thing.

Really dirty, I think they trying to save the planet ! Go somewhere else ! Dusting not done, light fixtures not clean , carpet dirty , Do not pay more then 75$ a night for this hotel, I paid 275$ a night , ouch ! See pictures of my stay ,

Reasonably priced. Nice room, free parking, very clean and close to the airport. Breakfast was fantastic.The front desk staff was extremely helpful with places close to eat and directions. English was not an issue.

The property was still very nice and very convenient. Shuttle ride from the airport was a big plus. Have to pay for the shuttle ride to the cruise pier. The breakfast was good and well maintained. The staff was very helpful and freaindly.

We originally booked for two persons and one King bed. However we finally checked in with three adults and one child. An additional double bed was easily added to the room. The hotel was very quick to make the change and provide us the extra bed and amenities.

That was a great hotel clean, nice the shuttle guys amazing and Denise from the front desk a wonderful person made a big difference thank you guys for your hospitality defenly I'll be back to the hotel and also recommend it to my friends and family

We stayed at this hotel 2 nights ago. Staff was friendly, check in was easy, got two free water bottles and chips from the staff which was great. The reason Im rating it a three, bed was not too comfortable, and it was a big hassle to get the shuttle to pick us up from the airport. We waited at the door of the arrivals for a long time before they showed up, but we are not big complainers so we sucked it up. Overall, experience was great.

I booked the hotel using Aeroplan points before a Disney Cruise. When I arrived to Miami Int. Airport, I went to the 2nd floor and called the hotel to tell them what door I was at. I missed the first bus but got on the 2nd, roadway closest to the terminal. The bus was red, black & white and says BWP on the side. We waited 35 mins. Denise was helpful in communicating with the driver on where we were. The drive was around 15 mins from the airport. We arrived to the front desk. Gabriel checked us in. He was helpful & answered all of our questions. I found all the staff here did their best to help us have a good stay. There is a small store with snacks, drinks & toiletries to purchase. We were in room 315. Had no issue with an early check in (around noon). The room was by the elevator, vending & ice machine. It wasn't too noisy as it was a Thurs night and the hotel wasn't too busy or rowdy. When we first arrived to the room the switch to the power was off. Make sure it's switched on. Room was clean & comfortable. Nothing in disrepair. The views are of the surrounding neighbourhood. Miami downtown area in the distance. Soap, shampoo, conditioner is on the shower wall. A small mouthwash, lotion beside the sink. Toilets could be better. There is a restaurant that opened at 5pm. I think it closed at 10pm, but not 100% sure on that. There was also happy hour 5-7pm?. We ordered room service from the restaurant. The menu selection had a good variety and alcohol was also available for purchase. The food was good, prompt and no issues. We had a good sleep. The bed was relatively comfortable. The AC unit was loud and on constantly. An extra blanket on hand would have been appreciated. House cleaning staff knocked on our door early to see if we were still there. We were. The buffet breakfast was a little disappointing especially since it was an additional fee of $12. The quality was poor and there were some items waiting to be filled such as eggs. My daughter ate free, which helped. I did notice the staff other than the front desk avoided eye contact and spoke predominantly Spanish. Which is fine but it would have been great to have more connection, smile, say “hi” etc as in other hotels. It just feels more inclusive or welcoming as a guest. We signed up for the cruise port shuttle at the front desk for 11am. The van to the port of Miami was $10 pp. Which was fair and about 20-25 mins away. The driver was kind and talkative. Overall for what we wanted it was a good stay for good value. I would recommend it to the right friend. I would stay here again.

I booked this hotel months in advance. We came off our cruise ship and went there from Uber. The lady who was working (I think her name was Denise) was very friendly. Since we got there at like 10am we asked if they could hold our bags for us which they did in a locked room. We then asked if they recommended anything to do which they had a book. We picked the Everglades tour. They called a private driver and he took us out there. He didn't talk to us or anything and drove a little bad but not the hotels fault. When we got back to the hotel and checked into our room we got upgraded to a suite which was awesome. Our room was very clean and was very comfortable. We had breakfast in the morning which was much better then most hotels. We used the free shuttle to the airport as well. I would use this hotel again in the future if I ever came back to Miami.

If you have the chance to pick a hotel in the Miami area for leisure - this should NOT be the one. The staff all around from check in to house keeping were not friendly and were very rude. The room wasn't cleaned by the appointment time of our arrival and upon entering the room - the room still wasn't clean. The restaurant in the hotel served terrible tasteless food and when asked how the stay was by front desk staff - they didn't care to hear it. Too expensive for what they offer. Not worth it at all.

Night staff very unhelpful. Didn't explain parking fee, which I was charged for in am. Lights including alarm clock connected to master switch at entrance not near bed. Bed and pillows were lumpy. Good thing stay was only for a few hours!

Nice facility but traffic around airport is hell. Was surprised at charge for parking. Cleaning staff was in hall cleaning, speaking loudly at 6 am. Very nice bathroom. Good linens. Did not get receipt for stay. Had to ask!

Wanted to stay in a hotel that was close to the airport but at the same time didn't wanted to feel the airplanes over my head the whole time and wanted to experience a little of miami during my really short stay ( 12 hrs) without feeling trapped at the hotel. The hotel gave me both. After arriving to miami international airport i went to the shuttle area, asked one of the officers about the best western shuttle and she told me, just wait here by the sidewalk and look for their shuttle. Waited like 30 min and since no shuttle passed, decided to call the hotel and inform them about my need for a ride. Within 20 min their shuttle came and picked me up. After a 10 min ride, we arrived at the hotel and i spotted a burger king just accross the street. I was received by ms Belkis who was so kind and helpul. I needed urgently to cut my hair and she helped me locating a barber shop near the hotel. I went on and get my hair trimmed, on the way back passed by the burger king and went to sleep at the hotel. There room was of an adequate size, clean, and well kept. had everything i needed. Iron, ironing board, microwave, coffe, small refrigerator. Tv and even a set of speakers that have i phone compatibility. No plane noises during my stay, no neighbors talking loud or waking me up during my precious sleep. The only and i mean only thing that i would add to this hotel is the courtesy breakfast. When i went to the restaurant just before my departure i was informed that the room night fee does not include the breakfast. I had to choose either the breakfast buffet or the menu. The waitress was asking me if i had some coupons to which i answered no i dont, i thought the fee included breakfast already. The dollars that i saved on the shuttle on my arrival, helped me pay my breakfast the next day. Jaja. Definitely coming back when i need a place to stay close to the airport

I had a good stay here at best western. it is super calm and quit and not a busy hotel.Close to the airport and restaurants if needed.Breakfast was oke in the morning. Thanks to Gabriel for the good service at the front desk.

its a nice place to stay for a few days, its workers are so kind and polites, especially people who work in front desk. Adriana is very special and professional ,she all the time is helping you to make your time there nice.

I really liked the attention, the cleanliness and the service. My special thanks to Adriana in the Front Desk, she was lovely and really cared about us. Looking forward to come back in the future! Thanks to all the team which made my family holidays so special!

Excellent rooms and service. the staff was very professional and polite. Very convenient location right in the middle of Miami, close to airport and highways. I will recommend to my friend and family.

I previously gave this hotel a great rating. However this time my experience fell way short. The first room I was given smelled like mildew and had a bad air conditioner. I changed rooms. That room wasn't cleaned properly including obvious things such as trash on floor under desk. The worst part was that the staff was banging on my door while I was trying to rest, despite the do not disturb sign being hung on the door. Never again.

We arrived early and were able to check in no problem, which is great. Our room was great, clean and huge. Breakfast in the morning was delicious. There was a great variety and the waffles were wonderful. We got the shuttle to the ship no problem.

Used it as a day room coming off a cruise it was near miami airport and had a free shuttle bus to the airport which ran every half an hour on the hour and half past first come first on, was a good find Burger King just across the road and a Pizza Hut a little further on, nothing else around, little pool had a sit out catching the sun!! Free coffee as water in the hallway which was nice, room fine nice big tv think u had to pay for films. Only a 10 mom ride to Miami airport, I would recommended this hotel for a day room, originally cost $59 but with taxes it ended up being €66 which was fair, we had a base for the day and weren't dragging our cases around all day we could rest, the times were 10'am till 4 pm,

Thanks very much to all personal of the bwp Miami airport and especially Mr. Gabriel, and the hotel is very clean and beautiful, very close of the airport 100 percent recommend to visit and stay , thanks a lot

Do not take my word . If you need a hotel in the Miami area , give them a try . I found the staff and facility outstanding in all regards . The facility is designed wonderfully and th staff is friendly , efficient and committed to providing very good service.

Friendly helpful staff,nice big room with a comfortable bed ,free airport shuttle every 30 minutes,a good breakfast buffet and free wifi....what more can one need for a pleasant overnight stay? I walked to a Chase Bank a few blocks from the hotel and the area appeared very safe and quiet.

Arriving after midnight at MIA, it was convenient to have a shuttle pick me up, drop me at the hotel, get my keys along with a mini bottle of wine for a very short stay. Left the hotel at 9 am for a noon flight to Dominican. Easy check-in, decent breakfast, albeit a tad pricey. And the cherry on the cake was the shuttle back to the airport. Didn't even notice the neighborhood some say is "iffy"

The most concerning thing about this hotel was that they apparently do not change the codes on the room keys. Two of my friends were staying together in a room. One of them woke up in the middle of the night to find a drunk guy sleeping in the bed next to her. While she always flips the deadbolt, this one time she forgot and learned the hard way to always double-check. When she called the front desk they down-played the incident and told her that that same gentleman had stayed in the room the night before. Isn't the purpose of key cards to allow for the key codes to be changed so that the rooms are more secure? The hotel did not call the police, did not change the keys for her, did not change the sheets after he got out. Their only offer? A free breakfast. They really have done nothing to address this despite repeated complaints. This could have been a disaster. Never will I ever stay there again nor will I stay at any BW because of their lack of response. Oh and the rooms were worn out and smelled musty.

Do not stay at this hotel!!!! It isn't safe. A friend & I were staying here the night before our cruise. We woke in the middle of the night to find a stranger in the room. He had been a guest of the hotel the night before, but the staff didn't deactivate his key! This was a very scary situation that could have turned out so much worse. All we were offered for the inconvenience was free breakfast!! No mention of reimbursing the cost of the room!!

Stayed here for the final night of my trip to Florida. Easy to find and plenty of parking. The room was of a very high standard and the shower was exceptional. I could have stayed in that for a week! Drove to nearby restaurants and shops, there is no bar in the hotel but they do have a coffee dock type set up. The only reason not to give this hotel full marks was the breakfast selection, it was limited and with very small portions. You won't starve, but you wouldn't jump out of bed in the morning in expectation either. Regardless, for the right price I'd definitely stay here again.

Excellent staff, very clean and great service. Free pick up from airport is a bonus. Van shows up every 1/2 hour saving us a few dollars. Defiantly a top quality hotel .Rooms are excellent. Has happy hour in house for a cold beer.

Stayed one night because close to airport and cruise terminals. The Pros: Large room, above-average furnishings, lots of closet and drawer space, good internet, very comfortable bed, friendly, welcoming staff. The Cons: Lots of things in the room did not work until service was called, clock was set to the wrong time, breakfast is NOT FREE despite the deceptive advertising of the availability of a buffet

Manager Belkis Dias went out of her way to ensure I had a "premium" experience on a recent layover. I would definitely stay at the best Western Premier Miami International Airport again and would recommend to friends and colleagues!

I got an upgrade to a beautiful suite, and it was huge and clean. The two reasons I won't stay again are that they do not have a airport shuttle and they do not have a free breakfast. I thought I was getting a good price until I had to pay for a taxi and $16 for breakfast.

Very nice hotel and convenient location near the airport. Very friendly and helpful staff. Nice and clean rooms. Gabriel even made me a waffle for breakfast and brought your heart logo to life. I would definitely recommend this hotel and would stay there again.

The hotel is located at a convenient location not far from the airport. The rooms are nice size but could be kept cleaner if house keeping would make more of an effort. The front desk staff are extremely helpful and friendly. There is a fairly good restaurant, excellent WiFi and convenient parking/

Very nice hotel near the airport. Very clean and quite as well. The staff was terrific especially Cindy, Engels, and Belkis. The restaurant was fabulous as well. We had dinner at the 4100 which is on the property and is open until 10 pm. The breakfast was also very delicious. The only problem was there was a little bit of a wait for the shuttle but other than that i would definitely recommend this hotel.

We spent 1 night here in Miami - the location is very convenient to the airport and they have shuttle service as well. Staff was very friendly and always asking if we needed any assistance. Room was very nice - seemed to have been recently remodeled. Very clean as well. I would stay here again.

Nice hotel near the international airport of miami, the room is good and the bed very comfortable, very good option I would repeat again definitely , it has shuttle bus free from the airport, the breakfast was good.

The Hotel was very nice and clean. Rooms were large and the staff was helpful and friendly. The transportation could use a little help. Great for getting you to and from the airport or the port but going to other points of interest not so good. Make sure you have other options.

Great hotel located close to the airport MIA and also close to the Port of Miami - complimentary shuttle from airport as well- great Cuban restaurant located close by! Versailles - don't miss it - great staff and helpful

I waited over an hour and a half for a shuttle from the airport. When the driver finally arrived he blamed us for not waving him down. Once we checked in the lights in the room didn't work and neither did the outlets.

Not a good start to our stay at this hotel as all our requests for information regarding the pick up schedule for the shuttle from the airport were ignored. So the first impressions were not good. But things only got worse! We arrived after a 9 hour flight and were checked in quickly. Unfortunately the room we were given was a single bedded room whereas we had booked a suite with a king and double sofa bed. We were a party of 3 adults, so the room given was plainly unacceptable. We returned to reception to be told Expedia had booked too many rooms, so the room we had booked and paid for 3 months in advance was not available and it was all Expedia's fault.. After 20 or so minutes of discussion the check in staff said the best room available was a double/double but it would need to be made up. By this time we were tired and all we wanted was a suitable room, so we agreed. 2 hours after our arrival the room still was not ready nor could they say when it would be. We checked regularly at the desk and finally they said we could have an available accessible double/double very near to reception. By then it was 3am UK time by and all we wanted was sleep, so we moved in to this room. The room was OKish apart from the fact that the a/c was leaking and the carpet was soaking wet and as we found out in the morning, the shower had no body wash in the dispenser on the wall. Given the wait for the room the night before we decided not to ask for this to be filled as we probably would have missed our next flight! We slept for only a couple of hours as there was some noise from other rooms and were never so glad to leave a hotel and return to the airport for the onward flight. A horrendous experience! The hotel claim they did their best, but if this is the case, their best was not good enough and they did not satisfy their customers needs in an appropriate businesslike manner.

Great food, service is excelent, has airport shuttle, gym, pool, room is clean and has all the needs. Aso has business center and printer. Very complete. I stayed there for 1 night desk service very helpful, employees very nice and profesional. Gym is well equiped and functional.

I stayed here with my girlfriend for a weekend get-away from our hectic/busy lifestyles. Mr. Angel was pretty great to us at check in. He was patient with us and even mentioned a few of the benefits available, such as the $12 breakfast buffet. (We filled ourselves quiet a bit) The room itself was pretty spacious. The beds were extra comfortable, and the room temperature was perfect. We ended up sleeping-in a bit in the morning, but a nice warm shower prepared us for a day of spoiling ourselves at Miracle Mile. All in all, a very nice mini-vacation!

We ended up booking this hotel when we missed our connection flight out of Miami due to mechanical and weather issues. American Airlines told us they wouldn't be giving anyone vouchers so we booked this one based on the cost and having a free shuttle. We called for the shuttle and we waited for over 45mins-1 hr. When we called the hotel after 35mins they said we missed the first one and he'll come back. There is no way we missed it because we were staring at every shuttle as they passed by and there was another guest that we found out was doing the same. On the shuttle we found out the other guest received vouchers for food and her hotel stay when she was on the same flight as us. So we checked in the hotel and walked down the street to IHOP (it was terrible..worst ihop I've ever been to) to eat then took the free shuttle back to the airport and get our vouchers. From there we ubered to K-Mart (not far from the hotel) and got some overnight things. The hotel was nice enough to cancel the hotel stay on my credit card and take the voucher instead. I was extremely happy that they went out of their way to do that since I already paid for the stay through expedia. The guy at the front desk was extremely helpful. Food at the hotel was a little pricey. We ordered guacamole and chips and received like 10 chips for the bowl. The area didn't seem to have much going for it..not many restaurants/shops/anything, but we were just here overnight for the layover. Not a bad location if you are just there for the airport since it's like 5-10 minutes away. They did have a pool that looked nice though.

WORST HOTEL EXPERIENCE EVER!!! If you're a person of color do not go there because they automatically judge you and give you "service" accordingly. None of the housekeeping speak English and were rude because we didn't speak Spanish. Our room had a foul odor and half of the carpet was soaking wet when we arrived and instead of complaining we decided to remedy the situation by airing out the room and buying air freshener, which we shouldn't have had to do. Then on top of that they barely came to clean or replenish our towels or tissue and when requested it seemed like we were a nusance. They don't clean the pool at all and when asked about it we were given empty promises. They force you to pay 18% gratuity for a breakfast buffet that takes forever to replenish the food with no waitressing service and then when you pay cash without giving the gratuity because you weren't serviced they charge your room by watching on the camera to see which room you went into. Some staff members were very condescending and we were forced to change our own sheets twice during our stay. The overall customer service was HORRIBLE!!! I would never go back there ever in my life I was better off staying at a motel.

Convenient access to MIA and a walking distance to the shops and restaurants of Lille Havana. Very friendly and efficient hotel staff. After our 5-day stay, my family and I left with fond memories of them.

To me it's always the staff who make an impact on how pleasant of a stay it is for me. Angel was keen to make me feel at home and welcomed. He was motivated to inform me of any questions I had. The room was clean, food was good, and the service was excellent.

Found myself here for a night on an unplanned stopover thanks to American Airlines. I've not stayed in another Miami hotel so I've not got any comparisons but the room on the 7th floor was spacious, two doubles, clean and had ferocious AC...but it's dated and basic, no water in the room, very old furnishings etc, just felt like a hotel that had seen better days. Staff friendly and located close to Airport, but I wouldn't come back by choice, there has to be better quality than this - even if American Airlines are paying for it!!

It's too bad that one can't leave negative stars, because if I could I would rate this hotel as a negative 10. If all you want if a halfway decent bed to sleep in and free cable TV, this is the place for you. The customer service is absolutely non-existant. If you want up charges and surcharges for everything you need, welcome to the Best Western Premier Miami International Airport. If you are not bilingual these charges will be even higher for you. Why, you ask? Because not speaking Spanish seems to be a signal that you will be taken advantage of. At dinner water was free for bilingual patrons, everyone else was charged $3 for unnecessarily fancy bottled water. We did not order the bottled water, but we're served and told that was the only water the restaurant had. House wines meant to be $4 a glass became $9 each on the bill. And every food item on the menu was $12 which was difficult to completely understand. And if you think you can get around inflated food prices by visiting a vending machine, forget it. All snacks are $2 plus tax. Did I mention that this isn't a resort hotel? The staff were regularly and incomprehensibly rude and incapable of answering basic questions. Pick anything you want to know about the city and they can't give you any useful information. But the cherry on top came when we tried to leave. The night before we scheduled transportation to the Port of Miami. We were told to schedule the shuttle with the front desk, which we did. However, they never communicated to the shuttle that we needed a ride. We waited in the lobby for 30 minutes until we were told that the shuttle wasn't coming. Initially, the manager tried to remedy the situation by calling another shuttle, but they either didn't actually call or that shuttle never showed up either. Then another 30 minutes goes by. If you're calculating that's an hour of waiting for a ride to a port that was 8 miles away. To compensate for our issues, management offered to call a cab and pay for it. Ten minutes later, she tells us she will pay $10 and we can pay $20. Because we were sick of dealing with the manager and her insanely bad attitude, we agreed. We waited another 10 minutes. Finally the cab shows up and we think our fiasco is over. Unfortunately, once we got in the cab, the driver informed us that th manager only gave him $7, and we were on the hook for at least $30. One word - unbelievable. If you like yourself, don't stay here.

I was there for 4 nights. Rooms are wide, classy and clean. The overall atmosphere of the hotel and facilities are good for a 4 stars. Very convenient in my case as I needed to be close to the airport. I would come back in my next trip to Miami.

Here for one night. V large room with calfornia king bed, comfortable mattress and pillows. ,2 washbasins, blackout curtains and well insulated for sound. Breakfast sufficient. Only slight drawback- no shops or restaurants within short walking distance. I made the right choice. Would stay again if in area.

We had a double room reserved, checked in around midnight. Front desk was welcoming and check in was quick. Room was very clean, beds comfortable and linen crisp. A/C was blasting so the bed was a little damp but it took no time to warm up. In room there is a small fridge and a coffee maker. Breakfast from 0630 am to 1030 am, eggs, sausages, pancakes, coffee and tea. Location is great, took only 5 minutes to drive to the Airport.

Before we booked this hotel we called in the hotel from Canada and talked to the front desk at least three times and asked them: do you still have shuttle bus if our flight arrived at midnight and they confirmed with us and said :our shuttle bus runs 24 hours. Thus we made the reservation and arrived at midnight on September 15, 2017. We waited for 45 to 55 minutes at the shuttle bus platform and saw so many Hilton shuttle or Regent shuttle pass by, but NO best western shuttle at all. So I called the hotel twice and no one picked up the phone. So I had to go back to the first floor with all my five huge luggage and took a taxi to the hotel. When we arrived we saw the shuttle driver was sitting on the sofa and I complained to the front desk and she said you should call in. I told her I did. She said : I am right here. So I showed her my phone record and she did not say anything anymore after she saw my phone. She saw I called twice. What is more she assigned us to a room where the bed sheet has not been changed and the laundry bag was used. The plate in the toilet is so dirty and the holder for facial tissue is horrible. I have taken all the pictures. It was a nightmare for us. I felt like I had bug on me. I did not sleep well. So I called Uber very early the next day and left ASAP. I booked the ticket through Expedia and I will try to post the pictures there.

Just before Hurricane Irma on September 7, 2017, American Airlines stuck us here for a night as they cancelled our flight due to no crew being available and they have an arrangement with this hotel to pay for 30 rooms each day regardless of whether or not they're used. The place is clean, not too bad a location, basic amenities and WiFi that works. As we arrived late and the restaurant was already closed, we bought drinks, snacks and sandwiches from their convenience store. Sad to say, the sandwiches made two of us gravely ill the next morning. By 2am two of us were puking constantly from the Italian sandwiches we had so that really put a sour end to our stay. The two of us that hand the sandwiches, that was all we had that evening and a couple sodas... so it's unlikely anything else made us sick. If using the shuttle, make sure you are downstairs 5-10 mins before the one you want as by 5:27am the 5:30am shuttle was gone so we had to wait until 6am. If you're lacking options as we were, it will be fine for a night, but I wouldn't go out of my way to stay here again.

This hotel is nice and confortable and its location is great because is close to everything! It's literally minutes away from Miami Beach or Coconut Grove were you can dine out and have fun while in Miami

awesome stay in the best western the room was fantastic. their inside dining lounge is fantastic as well very good food service. I'm very pleased with my stay in the hotel and the best service at the front desk from Danny and Engel very great character from both of them they were so helpful and generous. Thank you Best western and staff for my wonderful stay.

Awesome girls at front desk! Thank you Denise and Joselyn! Loved the 24 hour shuttle service. Room was excellent! Enjoyed the complimentary wine for our anniversary! Great place to rest between flights!

I recently stayed at the bwp for 2 nights due to damages to my home in Coral Gables because of the hurricane Irma incident. At check in the front desk lead Danny was very mind and showed great standards. The room itself was nice and the breakfast the following morning was decent as well. Denise was very nice a as well when it came to recommendations of food in the nearby area. All in all a nice hotel in a time of need. Would definitely stay again.

Stayed at the Best Western Miami Airport Hotel & Suites Aug 28th 2017. This is now my go to hotel hotel when I plan my next cruise - they pick you up at Miami Airport (they have a number of shuttle buses) and they also drop you off at the port of Miami for your cruise, and pick you up when you get back. The price is cheap and cheerful, rooms are large, clean, great mattresses, coffee,tea provided, and the in-house restaurant serves a decent dinner and a great breakfast. Why spend your money else where.

Near to the airport, we can stay there very easy and go to the airport with the free transportation each half hour! That was a good experience! A good relation between price and service! But if you want to stay near Downtown or Miami Beach it is not the best choice! Just between flights!

When I booked this hotel through Expedia, the pictures provided from their site were beautify. However, upon arriving I had many disappointments. Here are some of the issues I found from the hotel. 1. Toilet is old and making very loud noise 2. Shower is not working properly 3. Carpet is dirty and sticky - had to wear shoes or flip flop in the room 4. Safe is not working - unusable 5. Elevator is old and super slow

We were very happy about the location, the rooms were great (clean, comfortable, modern). ALL staff were very attentive. Check in and out was fast and smooth. Breakfast was delicious with lots of variety.

This is a nice place to stay..Good location and easy to access via public transportation ..clean and comfortable room. Staff friendly and helpful . Front desk personnel greeted us with a smile and very professional..I recommend to everyone that's coming to Miami.

I've rated this hotel "Average" because "Very Good" isn't quite appropriate. Overall, I can't really understand how Best Western thinks of this hotel as "Premier." It's mostly clean, but I expect that. The rooms are fairly spacious and include a refrigerator, microwave, and coffee maker...good, but not unusual. The bed is comfortable but nothing to rave about. Upkeep of the property cosmetically seems to have been lacking for a while. 4/5th of the front desk staff were pleasant and accommodating while 1/5th should reconsider working in the hospitality industry. And, somehow the housekeeping staff finds it ok to lounge around (yes, lounging) near the elevator holding a personal conversation on their cell phones with their carts right there...needing to be moved so we could get off. All said, comfortable enough but nothing draws me back to this hotel. Premier? Nope.

My friends and I were going on a cruise leaving from Miami so needed a hotel for the night, since we flew down a day early. The front desk was super nice and very accommodating, especially Jacqueline, but I can't say the same for the restaurant staff. We got to the bar at 6:50pm and were told that we cold not partake in happy hour, even though we still had 10min until it was over. We then ordered dinner and one of my friends ordered a burger medium. When the burger came it was RAW!!, We called the waiter over and he insisted that was the way my friend asked for it, and began to argue with us over it. He finally took the burger back to be remade, still with no apology. After waiting about 20min for it to be remade, my friend had lost her appetite and we asked to just cancel it, since we had a feeling it wasn't even being cooked. It then came out about 10min later with the bill & we were in no mood to keep arguing so we took the burger to go...and yes they made us pay for it. In the morning we had breakfast dowstairs as well, just looking for a quick bite before heading to the cruise. We were not greeted with a hello or smile but instead immediately asked if we had a voucher, and if not we had to pay for breakfast. We were then seated and after finishing our meal we sat for about 20min waiting for someone to come over so we could ask for the check. Since no one even glanced at us my friend walked up to a server to ask for check, and was given an attitude as if we were bother her by wanting our check. We put the money and began to leave when we were shouted at about not paying the bill. I proceeded to tell the server to look inside the check book and we headed to our room to get our stuff. When checking out, I explained everything to Jacqueline, who apologized profusely, even though the front desk is separate from the restaurant staff. She gave us a discount on both meals and again apologized for all the issues. Obviously the front desk manager knows how to train his staff in customer service, & being a manager in a customer service industry myself, my staff would be fired if they ever treated someone the way we got treated.

This is small hotel with very good Customer Service. Friendly. All was in order, clean, good location. It has a small pool which you can use to refresh from the hot sun of Miami. Parking Lot is paid daily.

After a 24hr lay over in Miami by AA on our way to Bahamas, the staff here were very helpful. They apologised on behalf on American Airlines - even though it wasn't even their fault! - and even upgraded us to a suite with a bottle of wine when they discovered it was our engagement. So friendly! Efficient airport transfer service leaving every 15 mins or so. Restaurant food not of the highest quality, but filling. Area not great, but ideal for airport stay. Again, cannot commend attitude of staff enough, very impressed.

I overnighted at this Best Western Hotel close to MIA on my way home following a hectic business trip. Getting the shuttle from the airport was very easy, the check-in experience was faultless and the room was exceptional. Great amenities including the mandatory tea/coffee station. This was business luxury that was far better than the hotels I stayed in on that trip. The only negative was that I couldn't use the laundry facilities because there was no soap available for purchase - they ran out. Apart from that this may be one of the best options for travelers going through MIA. I will certainly stay at this Best Western again!

We call the hotel for shuttle pick up and shuttle arrived on time. Driver was courteous. Front desk staff checked us in very quickly. Hotel was clean the fridge and the safe did not work. we were in and out so. was not a problem. the micro wave work. the hot water was good.

The best stay in a hotel, I've been in Europe and different places in the USA but my stay in this Hotel was Exceptional, the first time was in February 2017, because of the high level of customer service the staff have and the good treatment I received with my family I simply can not explain how nice was my stay, the staff made us feel like we are home. I usually book my my flights as a package includes hotel and flight, but this time I booked the hotel buy calling it directly and made my reservation from August 6 to August 19th, 2017. Miss Joselyn Sanchez booked my stay at the hotel and I can not describe the kindness and high level of customer service that she has. She is a real asset to this hotel, her level of services are exceptional. I usually come to Miami twice or more as needed every year, this my second stay and I intend to to stay at this very hotel each time I come. I'll do my best to reach out for Miss Joselyn Sanchez each time I call or I come. She is really very nice and knows exactly how to assist all clients who come to this hotel" Best Western Premier MIA Hotel. At the end I would like to extend my appreciation to Miss Joselyn and all the staff who work at this hotel because of quality of service we received, my family and I. And my last word to the management of the hotel, hold on tight to all your staff because they really are the best. Thank you. Not to forget Denise , Belkis, Danny, Cindy, Shiryi, and Gabriel. Denise also is exceptional and special . Khaled Qawasmi.

We travel everywhere,and this is the best hotel so far. Best service at front desk,good restaurant,nice swimming pool,and best location.. Beautiful rooms and good service. We all love it And we are coming back

Only one slowly functioning elevator. Staff was not very friendly. Overpriced food. Great bathroom and comfortable bed. Shuttle service did not have room for all of our bags but they kindly had the other shuttle leave for us

We checked in August 8th for two days. Our first room we checked into the a/c was not working. We notified the front desk and they had someone up there in minutes. He couldn't fix the issue, so they put us in another room right away. The beds and pillows were super clean and comfortable. The room was very clean and looked exactly as pictured ( that can be a rarity and much appreciated when traveling to a new city) Also the staff were very accommodating and friendly. Overall I give them A 5 star rating and would book at a Best Western Premier again. The parking is $12.00 a day but once you get to Miami you will understand why and is a steal compared to other local hotels and venues.

stayed for one night only due to delayed flight. Expecting breakfast is included like any other Best Western but it is not. We were given a handicapped room instead of a standard 2 beds room due to hotel already booked. Did not like the shower water flooding the main bathroom floor because it did not have a tub.

Employees need more training in the rewards program that is being offered. Receptionist informed me that I could not use my rewards card for my stay. I had to wait until another receptionist came in the next day, so she could take care of the bill using my reward card. I got the impression that she did not want me to use my rewards at that hotel. Very displeased on how she treated me, reference the rewards.

Dont promote your hotel as premier establishmente, to be more exact and honest you should indicated and confirm your propertay as a dirty dive, where is service is lacking. The shuttle service, is anything but service, I waited at the aiport for aproximately 45 mintutes and then had to conted with and uncorteous and mal content driver. AVOID THIS HOTEL.

Me and my husband stayed at this best western over night before leaving on our cruise. This was our first best western experience and I felt like it could've been better. Check in was a breeze and the staff was very friendly. Our room was very big and clean. Upon entering the room was extremely warm because the air conditioner no longer worked. They had someone come and fix the pronlem rather quickly. We planned on using this stay to relax in the pool but their pool was filthy. It had bird poo floating on the top of the water. We asked if they could clean it but they told us they didn't hire a cleaner for that day which was disappointing. The restaurant located in the hotel is the worst upset of all. My advice would be not too eat there. We had dinner there which was mediocre at best. They didn't hire a bartender that day so no mixed drinks even though their sign had a two for one mixed drink special. The restaurant workers sat around talking and weren't helpful at all. Due to me signing up to be a best western rewards member they gave me two free breakfast coupons so we figured we give them another shot. The breakfast was the worst I've ever had. It was just sad that people actually pay for it. All in all the hotel isn't horrible but it could be alot better if care was put into it.

Stayed in a two queen room, the room was was nice and for being a busy night it was nice and quiet. The beds were very comfortable. My two issues were having to pay $12 for parking, I say no reason why we had to pay and I don't recall reading about it when I made the reservation. Also they AC didn't put as much cold air is I would have liked, however that is just a personal preference. The staff was super friendly.

This hotel is located close to Calle Ocho. It was a nice looking hotel but I was upset to find out I had to pay a daily fee for a permit to be allowed to park in THEIR own parking lot! When we checked in we were not told about the happy hour at the bar or anything about breakfast. On a positive note, they had free Wi-Fi. The rooms are lovely and the beds are comfortable but housekeeping and floor was noisy. I like that they have shampoo and conditioner dispensers in the showers. There was also a dispenser for body wash but ours was empty when we checked in and throughout the whole stay. We only had the room serviced once and I though it was caddy that housekeeping left us an empty envelope requesting a housekeeping tip! We also witnessed a guest requesting the Wi-Fi password as the desk attendant went to step into the elevator with us and she completely ignored him, rolled her eyes, and mumbled "every freaking time" under her breath as she allowed the elevator door close. I was appalled! I was unimpressed with the customer service here and parking fees!

My flight was canceled so I got on Expedia to find a hotel room I have been traveling all day and was very tired I accidentally booked the hotel for the next night and I meant it to be for the same night that I missed my flight I took a cab went to the hotel and they told me you booked it the wrong night you will need to go through Expedia we can't help you with anything. This hotel is in a very bad part of Miami they were very rude it was late at night and the hotel looked very dirty there is a security guard standing there and he was talking very friendly to the clerks they were laughing and speaking in another language and then they asked me to leave the hotel while I'm desperately trying to find a room somewhere. Expedia tried to help me get my refund back but the hotel denied it for absolutely no reason. This hotel should be shut down and those two clerks should be fired. I have never been so disappointed in any place in my life absolutely no customer service whatsoever. They told me there was no room for me that night which probably ended up to be a good thing because it certainly is not a safe hotel. It was an honest mistake and I should've been able to get my money back but the hotel refused. No one should stay there think twice before you book a room there.

Nice stay, clean and comfortable room, located near the airport. The staff is friendly and Also they have Free wifi, there is a coffee machine in the room and also in the recepción. Good place for a quick trip.

Nice clean place/rooms. Very nice staff. A few issues with the restaurant and how staff manage it. They don't let customers know up front that breakfast is not included, not even a continental breakfast (although you can get coffee and water). This caused a lot of confusion for the 9 people in my party. As well as charging the wrong rooms for the ones who actually ate what they thought was a free breakfast.

Had a great time in Florida getting to this hotel was great nice room was very comfortable staff was friendly restaurant had great food I would book another great western hotel again when I go back to florida

The service was excellent as well as the conditions of the rooms (toilet, television, bed, shower, etc.). I have to remark here that the bed was pretty comfortable. I really had a good time at this hotel.

Good option for a stopover. Located near the airport in a quiet residential area. Shuttle buses to/from the airport is offered every 30 min. 24 h open gym (only one treadmill though.. the rest are bicycles). Very friendly staff. Coffee machine in the room and coffee is also offered for free in the reception area.

After a week at a resort in the Keys, we stayed here for a night before flying home. We actually were surprised at the comfortable high quality room we had which was even nicer than the resort we had stayed at! We wish our resort was as high quality! We had a problem when we first arrived because the shuttle bus blocked the entrance and when we complained the staff member comped our parking right away which was nice. We all got a really good night's sleep before having to head out super early for our flight. Would definitely recommend a stay here.

Close to airport and stadium. Burger King across street. Have free airport shuttle ever 30 minutes 24 hours a day. Staff at front desk very friendly and helpful. Free wi-fi. Parking is $12.00 a night but very well lite at night.

Small rooms and the Edges need clean better, we needed to change the room , because it was smelling pretty bad the carpet! Good breakfast and staff! The price is close to the others good hotels. I don't come back

Thanks you American Airlines i was placed at this hotel for a cancelled flight. Area wasnt to wonderful nothing really around area to eat beside fast food. The front desk staff including Cindy and Belkis were WONDERFUL!!!! Very helpful staff and kind. The rooms are pretty big and clean as well. Breakfast wasnt what i planned to be, food was cold and service was slow. Other than the breakfast everything was wonderful.

I use it to spend 1 night between my arrival from Venezuela and my final destination Orlando. Confortable beds, perfect ubication, appropiate transportation and wonderful breakfast included. I recomended it. I will choose it again

My stay was during the first week of July with friends in Miami at Best Western Inn and Suites the check in was fast and the rooms were great ! Very clean and the room decor is nice I stayed in room 727 and it's beautiful !

I lost my flight so AA booked me this hotel for two nights. Shuttle bus people where amazing the rest should find another job! The hotel is old, awful service specially from Cindy from the counter who was supposed to write down a two nights stay since our air flight was until late the next day, and the restaurant service slow and terrible, the food was ok but expensive. Long story short they didn't look at the booking and thought I was a very late check out... So they decided to pick up our stuff and take it out of room!!!! Yes!!! Can you imagine going up to your room and seeing it emptied!!! No words to explain this! Awefull!!!! And the manager hid himself, the counter people where the one who helped me finding my things!

This hotel was really conveniently located. We were only in Miami for the night after a 7 day cruise. Went to the beach after the cruise lines dumps you off at 8 am. Headed to the hotel at the end of the day. This hotel was really conveniently located to both the airport and to coconut grove. (great place to go out for drinks, eats, ect. Our ride to the airport took less than 10 mins. The room was very spacious, clean and comfortable. Highly recommend if you are looking for a one or two night stay and need to be near the airport. Very reasonably priced. Got an air and stay package through expedia.

Stayed in Miami due to a delayed American Airlines flight. The hotel was located close to the airport. Check in receptionist was very helpful and courteous-she also explained about the artificial orchids at the reception with a smile. Rooms were spacious. Bath quality was at par with a 7 star hotel. Bed was comfortable and made you sleep like a baby. Overall our short stay at best western premier was awesome.

Belkis was fantastic on the Check in. She was nice and kind. The room was beautiful - clean and spacious. Nice bed, nice view. We experienced a world of comfort, tranquility and luxury. Friendly staff, warm and efficient service with attention to detail.

Due to a flight cancellation by American Airlines, I was assigned a room at this hotel. The accommodations were ok. However, upon checking out the next morning I inadvertently left some electronic equipment on the night stand. I called the hotel from the airport and was told I would need to sign a number of documents to get my property returned - I completed the paperwork. The equipment never showed up at my home. I was told that no equipment was found. There is only one possible answer to this issue, BWP has a thief in their employ. How could I possibly give a better rating to an establishment that suffers such a problem? Do not stay here. Other hotels will gladly, same day, forward any property left behind. Oh, I almost forgot - if you want the shuttle from the airport, be prepared to wait an hour or more. Their explanation "we are terribly busy."

The staff here is overall rude! They treat you as if you aren't a paying customer! I just recently stayed here and I was very dissatisfied with how I was checked in and how I was unpleasantly waken up way before check out by housekeeping for no reason at all. I don't understand why they don't wait until after check out to go banging on the door like the damn police. It's ridiculous! I had been out the night before with friends drinking so you all know what kind of night & morning I was having, the extra few hours of sleep would've been nice had housekeeping would've been a little more considerate. Didn't bother to tell the front desk, with the attitude and disinterest from check in I figured it would be ignored and not taken seriously, so yeah... if you like to wake up early and feel like you're unworthy to be a paying customer and love attitudes & rudeness? By all means, stay here :)

Because was very bed weather my flight was canceled from Miami to Nassau so the flight company gave me a voucher for one night on best western omg. I had no idea about the hotel. People very friendly but the room smell bed and the breakfast was poor. Never again sorry but I give the 3 stars only because the staff very nice and always try to help.

Mrs. Gladys is the Best, She Goes Beyond to Offer Great Hospitality. The Hotel is in a great location and the rooms are fantastic.. I will be returning here for Future Stays! I Love Miami And All it Has To Offer!!!

We made our reservation via Trip Advisor, with Getaroom. However, upon arrival, the hotel could not locate the reservation. We had a copy of the reservation, which stated it was fully paid. Although the hotel was fully booked, they found us a room after a 45 minute wait. All worked out in the end, but it was inconvenient after a day of travel. The hotel is clean, and convenient. We stayed here again 2 weeks later.

While this hotel is very clean, and a good value, the staff is uncaring and the Van service late at night, just does not happen. I wouldn't depend on them to pick you up from the airport. Plan on paying $20 for a cab.

Belkis at the front desk was very accommodating and pleasant. I was a little disappointed that I had to pay for parking and breakfast when I'm use to having complimentary breakfast staying at other best western locations. My had maintenance check my ac because it wasn't cool in the room. Other than that My stay was nice and I would recommend to others.

The Best Western Premiere is an excellent place to stay, if you are going to Miami. It has a warm friendly staff and excellent amenities. It is close to many of the important sites in and around Miami and is located in a safe friendly location.

No soap in the room, A/c did not work properly. After reporting again, someone finally checked the soap dispenser. I was appalled that a Premier Hotel would offer the cheap looking soap dispensers instead of the upgraded bath amenities. No addtional soap (except the small facial/hand soap).. while in the shower I discovered that the soap dispensing unit is not working. I used my wife's body gel. After reporting, they still didn't fix it. After repeatedly complaining about it, it was fixed finally. Breakfast attendant never acknowledged our presence, she simply collected the breakfast coupon (we had to pay for breakfast)... The rooms didn't offer any make up remover wipes or any extra touches. A disappointment

We have stayed in this hotel before. It is a great value and a very comfortable hotel. The staff is excellent. The parking is convenient. The location of the hotel is convenient. It is very quiet. I would chose to stay there again without question.

Was told breakfast buffet would open at 6am. Wasn't even set up at 6:15. Only leftover cold coffee from previous night. No one even said sorry. Had to catch the 6:30 am shuttle to airport so requested refund for breakfast and ate at the airport.

The date is May 5, 2017. I arrive in Miami, a desperate need for a vacation. Six months ago, I had a stroke, and spent a month in Hackensack Hospital. Quite honestly, I thought I was going to die. Nevertheless, God has another plan for me. Spending some quiet time in Miami was my way of saying goodbye to those I love. There is no guarantee that I will not have another stroke. Still, my desire to live is strong, and as a writer, I intend on completing my next poetry book. When the helicopter transported me to the hospital, I intuitively knew that I had a purpose. Coming to the Best Western Premier was destiny. On my vacation, I went to Coral Gables, and the Frost Science Museum. More important, I went to the Biltmore Hotel, and read about it's historical significance. This trip was memorable, and the staff was great. I had a particular liking to Michael, who helped me download the Uber app. This little improvement to my life...opened the door to discovery... thanks LorraineGibney

The stay overall was good just wish that the staff at check in and check out were a bit more friendly. Also, the lamps next the beds should have some type outlet to charge your phone. Everything else was great.

We stayed here for 2 nights and the room we had was large and very comfortable and clean. Staff at the hotel were friendly and helpful. We would definitely stay here again. They also offer a free airport shuttle service which was great.