Best Western Hotel Majestic,  Mexico

3.0/5  - based on 371 guest reviews.
Av. Madero #73. Col. Centro, 06000, Mexico City, Mexico - See map
+52 5555218600 +52 5555126262



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1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Airline Desk
    Airline Desk
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
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The Best Western® Hotel Majestic is a four star property located in the Zocalo, the heart of downtown Mexico City facing the National Palace, the Metropolitan Cathedral, the city government buildings and only two blocks from the Aztec Temples. We are a seven story building from the beginning of the century, where Barroque style can be admired in the main lobby, and the stone work, carved wood, bronze and 'talavera' of Puebla mix in a unique way. The rooftop La Terraza Restaurant offers the best view of the Zocalo. Enjoy your stay.

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Room 1

Guest reviews

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based on 371 guest reviews
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Sleep Quality
Best Western Hotel Majestic,Mexico
  • 3
    « Great location - know what you are getting »

    My wife and I stayed here for 3 days in November. We had a very late arrival due to airline schedules. We took an airport taxi and it was after 1am when we got to the downtown area. Since this hotel entrance is on a pedestrian only walkway, the cabs can't pull up to the door. On top of that, the cab driver didn't know exactly where the hotel was. He dropped us off a block from the hotel and then pointed us in the wrong direction. To make a long story shorter and to get to the point, we did find the hotel entrance but be aware that it is not lit at night and you can easily walk past it if you don't notice the Best Western flag high above the door. So, if you have never stayed at this hotel and will be arriving late, I would recommend calling in advance to get specific directions. Once we got to the hotel, all went as planned. As many other reviews have suggested it is an older hotel and very dated. We chose this hotel for the location and it was great for that. We had a room facing outside and loved it. We slept with the windows open each night and enjoyed the sounds of the area. Note that they can be loud. We did not eat at the hotel any as we already had other places we wanted to go. However, I have been in the restaurant before and it is a great view. The staff was friendly and helpful when we needed them. If you are ok with some of the pitfalls of older buildings but are looking for a place to stay with a great location and reasonable prices, then this may be for you.

    « Right in the centre the zocola »

    A really central location, so expect some noise. It is a real traditional colonial styled hotel, but this adds to its charm with tilled floors staircases and a lift which is of the last century. Breakfast is taken from the roof terrace, great views. For an evening meal the food is probably better else where. The staff are really friendly and helped us out on several occasions, the concierge went out of his way. The hotel can get you a taxi which knows where to park, because the hotel is in a pedestrian precinct and cars have difficulty in stopping as the police are on patrol

    « This is a Cultural Experience. »

    A Colonial City Center hotel with charming atmosphere. Walking distance to all major atractions and landmark buildings. Ecxelent restaurant and surrounded by the best and most reasonable piced eateries in the city.

    « Beautiful hotel. Great service »

    Having read some of the reviews I wasn't sure what to expect. I was really pleased to see many of the reviews weren't correct. It's a beautiful old hotel, the staff and service were fantastic at all times. Yes some rooms look into the courtyard (we had one) but that's the style of many Mexican buildings and hotels.

    « Great location »

    This hotel is in front of the Zocalo square. It is close to the restaurants and shops. The hotel is beautiful inside with an older feel. Staff were helpful and friendly. Our room did not have air conditioning so we opened the windows at night which opens to a great view of the square. We were exposed to the nightly celebration of the dia del muerto the entire time we were there until 11 pm. Our room was clean and had free bottled water. Truly enjoyed our stay

    « Old world nostalgia »

    When you enter the lobby you realise you are entering another world.The lift to the terrace restaurant with the lift attendant in full uniform is an experience in itself. The view of the UNESCO centro square from the terrace is a great experience.Dinner and drinks were enjoyable and the waiters were very earnest. The food wont win any awards but the hotel is so full of history the overall experience is not to be missed.

    « What I expected-Overall great time in CDMX »

    This hotel was the most economical for our trip to Mexico City, and honestly we really got our money's worth. I wanted a hotel in el zocalo and we decided on this one. We felt very safe every night at our hotel and the staff was extremely helpful and friendly. Especially for getting us a safe taxi when we needed...We arrived a couple hours before check in and our rooms were not ready yet, however we were able to leave our luggage safely gated in the hotel by the hotel staff while we walked around el centro until check in time. The inside of the hotel is amazing. When I booked this hotel I read reviews and already knew it would not be "quiet" or a holiday inn or Hilton type of hotel. We understood that, and since we weren't picky which made us really enjoy staying there. We were so tired every night after exploring the city that the sound from the street below did not bother us too bad. It was pretty loud though if the window was left open, there was the sound of music playing, voices of people, cars, the cathedral's bell, organ players music that we heard EVERY SINGLE NIGHT(by the last night I almost couldn't stand it). We expected all that commotion though since we were staying in the middle of downtown! The restaurant was a little pricey and the food was decent. We really enjoyed the bar and would go almost every night! I personally enjoyed every second of being in Mexico City and this hotel!

    « Best Location »

    Just by Zocalo and can walk to La Opera, Café Tacuba, Sanborns de los Azulejos and other places in Centro Historico. Also many museums and markets nearby. Zocalo metro station is a few yard away to get anywhere in the city by Metro.

    « Nice hotel, great staff, in fantastic location »

    I stayed for 3 nights at this hotel. It's in a lovely historic building with all the issues that entails (fewer outlets, no HVAC not that it matters, and variable water pressure). all rooms have windows to regulate temp, but It's built around a central courtyard so interior rooms open onto common space. Staying alone, and as a woman, I was in room 214 the first night and didn't feel comfortable leaving (interior) windows open because anyone in the lobby could get in. Also, lack of natural light made me claustrophobic. They moved me to 409, a Zocalo/exterior facing room and it was much better. I felt safer and could open windows for ventilation. There was a festival going on outside, but location was the main reason why I picked the hotel so I didn't mind the crowd noise. Others might. I can't say enough nice things about the staff though -- very helpful and nice about my wanting to switch rooms. I think I got overcharged for the cab they called, but USD$10 rather than USD$5, which was what UBER quoted to airport. I got there and it was still cheap so I don't care that much. I did think it was neat that the elevator has to have a staff operating it because it's seriously old fashioned.

    « Great location, great service, slightly old (but charming) fixtures. »

    The hotel location can't be beat. Yes, it's noisy, but you're right on the Zocalo square, so it's expected. Our baby was able to sleep without a problem, for example, and all noise ceases to exist after about midnight except for the city's cleaning crew. The people at the hotel were very nice and attentive. They did everything in their power to make our stay satisfactory. The hotel itself is charming and still mainly furnished with original details. This is both good and bad. The elevator is awesome, but takes a bit to get to each floor. The hot and cold water in the shower is great, but the tub could use a tiny bit of a good, deep wash. It's an old school tub with very cute, vintage handles, but you can see the years haven't been exactly kind. Some of the other rooms in our party were renovated, but to be honest, I prefer the original fictures over the modern ones.

  • 3
    « GREAT LOCATION - rest average »

    Phenomienal location - historic district, close to subway, great pricing, very helpful staff, lots of amenities close by, and very safe. Our room was at the back near service elevator. The room we ordered was not available. Ended up with a similar room that we do not think is often used. Very noisy. Usual smells of big urban cities with windows open. A few changes would make it excellent - beds are too hard! Wi-fi is weak and slow. We had to sit in the hallway to get consistent wi-fi. If they put a small business center (computer and printer) in the corner of the lobby, improved the wifi (which would cost little) and improved the mattresses it could be very good. Also needs more electrical outlets. There was 1 open outlet far away from the bed - none near desk.

    « Charming, Centrally located with helpful staff »

    Great historic hotel at the Zocalo in the middle of all the action and entertainment. The lobby and staircase was decorated in the original beautiful colored Spanish tile. Room overlooked the cathedral and was clean and comfortable. Staff were very helpful...we had our credit card taken at the metro and helped us contact the credit card company and made arrangements to receive the replacement card in 2 days all at no additional cost to us.

    « Heart of historica zacola »

    Beautiful historic building overlooking the centre square of zacola. Walk to everything. Huge suite has everything. Staff very friendly and helpful. Speak English. Short drive from the airport 30 mins in traffic. Hotel has currency exchange for US dollars at great rate.

    « Wonderful Vacation »

    We arrived late but the desk attendant was very nice and got us to our room asap. We got a room on the 5th floor with a balcony facing the Zocalo. We were warned that it would be noisy but it had a wonderful view so we took it. It was loud, due to the people and the traffic, but after about 11pm it got quiet enough to sleep. The mattress was very firm but comfortable and we slept good. On occasion, we did open the balcony doors to let some fresh air in. The room was clean, the linens and towels were new and in good condition and there was no dirty carpet on the floor (laminate instead). The shower pressure could use improvement but being that this is a historic building, we took it all in stride. The staff were all very nice and were attentive to our needs. When I booked this reservation, I was somewhat nervous due to all the negative reviews I read but we found the hotel to be just as the pictures they show on their web-site. The hotel was great, the location, right in the center of the city, was wonderful and the price was very good. We truly enjoyed our stay and would definitely stay there again!!!

    « Perfect location »

    Perfect location. We had an inward facing room, which was really quiet. King size bed where we could have easily lied horizontally if we had wanted to. The breakfast is a must-do, although it is rather expensive (200 pesos per person). Great place to start off your Mexico trip with a massive flag being raised at 8:00AM in the morning at the Zocalo.

    « Better experience than previous reviews! »

    My son and I arrived a little early and checked our bags while we ate on the Terraza. Lunch was mediocre, but the view was great and service good. The guy at the front desk was not especially inviting, but was nit rude either. We were able to check in about 1:30 and given a choice of 2 rooms. One on the 5th floor with a side street view or 2nd floor with a balcony facing the Zolcalo. We were warned that it would be noisy. We chose the balcony. It was indeed loud, but after about 11pm it did get quiet enough. I used earplugs to make sure, but slept well despite the Very Firm bed that the covers slide off of easily during the night. The housekeepers were very friendly and was able to bring us a stand up fan to get some air circulation. Not sure it would suffice in August heat though. The room was clean and the linens and towels new and in good condition. The tub drain was extremely slow and by the end of a shower I was wading in 3 inches of water ... tolerable, but showed lack of maintenance. I especially grew to appreciate being on the 2nd floor and a quick 1 flight of stairs so not to have to wait on the 1 elevator and elevator operator, though Jose was very nice!). I would definitely stay again. I know there is quite a bit of negative reviews, but I found the hotel nice, location Excellent, and price very good. I would also suggest the coffee at nearby "El Popular" restaurant. As well, we enjoyed the well known artisans market and the Color can area and Leon Trotsky museum.

    « Great location but old building »

    I stayed here last February and I really enjoyed the location of the hotel. It is an old building so don't expect anything fancy. At midnight you get a drain stink that is pretty bad. The food at the restaurant is ok but the service is pretty bad, Don't ask for draft beer because they don't know how to serve it. Other that this the hotel is just ok.

    « great way to see the square »

    I visited the roof top restaurant here for lunch. You can sit under cover but outside and it commands superb views across the main square. The food is very Mexican and very good - their beans are worth going again for alone!

    « Disappointed with the hotel! »

    We were given a double room facing the internal courtyard of the hotel. It was noisy when they are guest sitting at the reception and talking. Their voices can be heard in our room which was on the 5th floor. The room has a musky smell from the old carpets, with very old furniture and fittings. Worst of all the bathroom was dirty with urine stains on the toilet bowl. It was disgusting! After our complains, the housekeeping did a thorough cleaning job. Our room didn't have a safe but some rooms do have. The restaurant is at the top floor and it's very old but clean. Breakfast buffet is not impressive but the view from here was good! The restaurant staff were friendly and courteous. Also, the lift staff were friendly too. Not one of the best hotel under the Best Western group! Hopefully the management will look into refurbishing the rooms before it get worst. This hotel has one of the best location in Mexico City.

    « Very noisy, room well worn »

    the inner room was very noisy, echo up from ground floor. The carpet was well worn and not very clean Very cold in february had to wear jacket or heavy sweater in hotel Breakfast was so so. A fabulous view from the bar and parts of the roof top restaurant

  • 3
    « Lovely - if you get the right room... »

    We eventually loved this hotel but it took a while to get there. The hotel is in an excellent and safe location in the city right next to the Zocala. The Lobby, hallways and hotel in general is a beautiful 1930s building. Really stunning and the terrace bar and restaurant looking over the Zocala is stunning. Our problem was with the rooms although this was eventually resolved. The Best Western Website stated that all rooms have a view. It later said that if preferred quieter rooms are available with an internal window. I took that yo mean that all rooms have a view unless otherwise requested. However we were first accommodated in a room with no natural light and a frosted window to the internal courtyard only. For me that is unbearably claustauphobic and also not what I had booked the hotel for. On request the staff moved us to a twin room with a window facing out. However this room was really shockingly dirty for a hotel room. As other reviewers have said the fixtures and fittings are abut shabby and need updating. I don't mind that - it was a good price and an older characterful building. However what I find unforgivable in a hotel is a lack of cleanliness. The room smelled emanating from the ancient soft furnishings I think. In addition the safe did not work. There was an interconnecting door to another room which was badly fitted so that you could see a little into the other room. The hotel advised that there were no other rooms available in the hotel (not sure this was true as we would know if someone was in the adjacent room but I think it was s higher grade room). The next morning I complained again and pointed out the dirt and they did move us to a different room. This was entirely a different story and was clearly redecorated, new soft furnishings, spotlessly clean and did not smell. Once in that room we were very happy with it and had that been the first or even second room they would have received s 5 star rating from me. I am shocked that they would let the other room in the condition it was - it was truly disgusting - so I think they need to ensure all rooms refurbed and a better check on cleaning standards as well as a reconsideration of the info on their website.

    « Average hotel but you're basically just paying for the location and view »

    We read the reviews and were prepared for the noise, and happy to take ear plugs given its fantastic location. We also wanted an authentic mexican feel to the hotel we chose, rather than same old chain hotel you stay at in any city. It is a beautiful old building with history, I loved the tiled stairs and old lift with the gates and lift operator. But we were probably given one of the worst rooms there. ..despite only having choice of room or suite on the booking site and asking for a room with a view to the Zocalo. Yes there sort of was a view of you stuck your head right out the window and looked far to the right. The carpet was all torn, very old and grotty looking bathroom and towels and no other amenities like bar fridge, coffee/tea facilities, fans etc. Took 5 minutes for hot water to come on in the shower. But nice comfortable beds and no bugs so we slept well. We accidentally booked a twin room instead of a double and asked for a change when something became available. On our 3rd night we came home from a day tour out, and asked at reception again. This time we had such a friendly helpful guy, he showed us 2 options and one must have been one of their best rooms. ..big window opening onto the Zocalo on the 4th floor - perfect views without the restaurant noises people write about. There was a free concert on that night and we felt like VIP watching it all from our room. Yes very very very loud. ..but wonderful experience and that's what we were there for. We stayed in that room 2 nights. ..they forgot to give bottled water on the 1st clean and forgot to give us any towels on the 2nd...literally stepped out the shower and had to use the bath matt. Also for some reason the phone rang at 6am and then 7am waking us up, no one on the end and we did not book any wake up calls! The bar and restaurant is fantastic and one of their reviving features otherwise we wouldn't have stayed on. The staff in the bar /restaurant are so friendly and helpful, teaching us words and about mescal and tourist tips. The lift staff were also so gracious and smiling. The reception staff was less than appealing. ..kind of snobby and said the bare minimum and rarely smiled. Overall, reasonable hotel all about the view and restaurant on the roof with the view, but now we're at a hotel around the corner for a third of the price, with massive clean room and bathroom, already better than at the Western in terms of value. I would stay again if there was a gig on in the Zocalo for the view, otherwise not worth the money.

    « Not worth the view »

    Best Western should either drop this property, it bring it up to their fine standards. I reserved three rooms for our group of six adults. We arrived 30 minutes before the printed 1pm check-in time. The desk clerk, without even looking up from his computer screen, told us to return at 2pm, even though by the time we checked our luggage with the bellman for storage, it was after 1pm. We decided to go to the rooftop restaurant for some lunch, but we were told there were only 20 minutes left in the buffet service. As we were starved, we went ahead and rushed through the limited (and being removed while we were serving ourselves) buffet only to see other patrons being seated at least 30 minutes after we arrived. When we were finally given our rooms (after 2:30) two rooms were on the sixth floor, directly below the restaurant where we discovered the sound of chairs scraping across the tile floors beginning at 7am and not ending until well after 11pm. The rooms were very sparse, with only three, very frayed towels in the bathroom (one hand towel, two bath towels). There was not hotel information regarding who to call, how to place a call or even hours of operation. Two out of three days we did not receive safe drinking water?we had to buy our own water to brush our teeth. The floors were not clean?one in our party dropped a lipstick that rolled under the bed. When she saw how filthy and dusty is was under there?she decided to leave the lipstick (a $10 lipstick) right there. When my husband walked across the floor after a shower, his feet became dirtier than before his shower. We ate dinner at the hotel one night?again, only a buffet. The computer system was down, and we were not able to charge the meal to our room, but they were able to process a credit card charge??? When we asked the desk clerk (who, again did not look up from his screen) about arranging airport transportation for six, he told us to just get three taxis (I am the only Spanish speaker in my group). I must complement the bellmen who were so gracious and kind?one even calling for a replacement van when our arranged (through an outside agency) van did not show up. The elevator operator heard us talking about trying to find ice, and he kindly brought ice to our room. They are the best folks at this hotel. Best Western needs to either needs to bring this hotel up to its standards, or drop this hotel as it fails to meet the expectations one has when booking a Best Western property.

    « Beautiful but loud »

    Great views of the square. Great bar overlooking the square. The value was also good. The staff were friendly and helpful. The Hotel is right in the middle of it all. But it was LOUD at night and all day. Paper thin walls to the outside. Must have been a great place at one time but needs an update.

    « Best views of the Zocalo in Mexico City - A very old hotel »

    Lynn and I recently spent two nights at the Best Western Majestic. The highlight of our visit was our 5th floor room overlooking the Zocalo and its famous cathedral. We had a large window. Our friends who stayed on the 6th floor had a small balcony. This was the best spot to view the ceremonial flag raising in the Zocalo by the Mexican Army, families at leisure at all times of the day and night and it is certainly the best spot to photograph the magnificent Cathedral. The accommodations are spartan. This hotel began almost 80 years ago in 1937. It still has its old fashion elevators with a human operator. There is a beautiful spiral staircase as well. The rooms are small. The bathroom is only adequate. There is no air conditioning. We snagged a floor fan from housekeeping and threw the window open wide. . Otherwise our room would have been unbearable. Water pressure was a trickle. Towels were threadbare. If you go be sure to request a room with a Zocolo view. The price was reasonable with our room costing less than $100 per night. There is a restaurant on the 7th floor of the hotel that is open for breakfast, lunch and dinner which I will address in another review. That being said, this is the hotel that I would return to for the million dollar views of the Zocalo.

    « Great Service, Uncomfortable Rooms »

    This hotel couldn't be in a better location and the english speaking employees are terrific but the rooms lack the basics. The mattresses are as hard as planks, the few provided towels actually had frayed edges, there is no decor to soften spartan rooms -- not even a rug. One of our two rooms didn't even have an upholstered chair to sit it!

    « Good location, Meh hotel »

    Have stayed her on a couple of occasions. Great view of the zocalo, raising of the flag. Historic hotel but they need to update the rooms. Beds are uncomfortable, bathrooms have a funky drainage system. Front desk staff helpful.

    « Not Really a 3 star »

    Though it has its charms and is centrally located it is now very dated. We stayed here for our first 3 days In February as part of a Virgin Treasures of Mexico Tour. There is no air conditioning, the outside rooms are noisy, the beds are hard and it gets very cold at night. We switched to an inside room. The shower was over a bath and the water did not run out as it should leaving inches of water around your feet. The towels were thread bare and the breakfasts were luke warm. The breakfast area should open at 7am, it opened much later on two of the mornings. There is no direct access to the hotel by car and as such you have to haul your luggage a block or two depending on where you are dropped off. The décor is stuck in time from when it was built making the building charming overlooking the Zocalo and Cathedral (central square) but this was enough to forgive the basics.

    « Great view of the square »

    Just returned from a trip to Mexico to see the Monarchs. Our first two nights were spent in this hotel. We arrived a day earlier than our tour and were a little anxious about getting from the airport to our hotel. We followed the specific directions as to what to look for to make sure is was a "real" cab and it worked well. As soon as we left baggage claim there was a cab service and the guy spoke enough English for us to find the cab. Our driver was a young young and very friendly. Traffic is always CRAZY there and I am glad I wasn't driving. Only 3'4 miles to the hotel, but took at least 30 minutes. The hotel is VERY old. The first two floors are 300-400 years old according to elevator guy. In fact - the elevator is one of the old ones that has a latch that closes the door. King of neat - my first. Our room was on the fifth floor facing the square and I really liked that. The room was clean and the hot water worked well. No complaints about the room. Since the hotel is right across the square from the gov't buildings - the flag is raised at 8:00 A.m and removed just before dark. It is a big deal because the military does it with bugles and drums ( don't plan on sleeping in) Also you are beside a giant cathedral - bells toll every hour. I am a sound sleeper - so no worries for me, just be advised! There are lots of things to do in the immediate area well within walking distance. Obviously everything on the square, National museum, Museum of Modern art ( really liked this one), couple of parks too.

    « Historic Hotel »

    I traveled to Mexico to see the wintering Monarch Butterflies north of the city. As part of my tour package this hotel was my first overnight stop. I was very impressed with the architecture of the building and the history behind it. I enjoyed a wonderful breakfast in the hotel restaurant which is located on the top most level. From there you can get a view of the sunrise as it comes up over the National Palace. The hotel is conveniently located across from the Plaza and the Metropolitana Cathedral. Surprisingly I found the rooms to be average and expected something a bit nicer simply because the hotel lobby and other common areas are very nice. The quality of the towels left a lot to be desired. Again, the plus is its proximity to the heart of the historic district.

  • 3
    « Great Servive »

    the Grand Majestic is a beautiful vintage Hotel. The staff is great and friendly. Great location to museums etc. Value is average, for the same price the Hampton in is just down the street which has better updated rooms. The rooms at the Best Western majestic need lots of improvement, even those rooms that have been upgraded, still need to do better. Poor linen service, the bathroom linens can be considered old and dirty by just looking at them, need to improve.


    The best reviews for this hotel all emphasized the location, what they didn't mention is that this is FAR from a three star hotel by US standards. We booked a standard room on line only to find that the only window opened into an interior closed courtyard, not to the outside. The room was marginal at best. Furniture old with draw pulls missing, the shower rod was about to fall off the wall and there was considerable dirt behind the one night table. The television was fuzzy, and there was no coffee maker or safe as indicated on the website. We were already committed and negotiated a price on a suite, but it wasn't much better as far as the condition of the room, although it did have fabulous views overlooking Zocalo Square and the Cathedral. Unfortunately, the bed was so hard that we asked for an additional down duvet to be placed under the bottom sheet--the staff is very accommodating and the fact that the hotel is so poorly maintained isn't their fault. They did everything they could to make our stay pleasant. There was a coffee maker in the suite if you like black coffee, but no in-room safe as indicated on the website. The furniture is quite shabby and the windows have not been replaced since the Majestic was built--hard to operate. The bathroom was unbelievably rundown--but there was good water pressure and lots of hot water if you don't mind standing in several inches of water while taking a shower because the drain didn't work despite the fact that the stopper was missing. The lobby and common areas of the hotel show some signs of maintenance, but the individual rooms, including the suite, showed significant wear and tear. The carpet looked like it had been replaced, but was frayed at every seam in both rooms. Light fixtures had energy saving BARE bulbs in most cases and where there were shades they were lopsided because they weren't designed for energy saving bulbs. In the bathroom of both the standard and suite, there was paint peeling off the walls and evidence of mold on the ceiling. Best Western should be ashamed of the property. It was obviously a wonderful property when it was built and deserves better treatment as far as maintenance is concerned. We will not stay here again, because we found other hotels with equally impressive views--check out Hotel Zocalo on 5 de Mayo. There is a restaurant at the Majestic where you can have a drink and see the view--don't recommend the food--buffet only and not impressive. If you like a comfortable bed and fluffy towels, this is NOT the hotel for you.

    « Vacation Visit »

    Mexico city has everything that we wanted and more. The Best Western Majestic has a abulous location in downtown, historical, central Mexico City. Easy access to major tourist sites, facilities and services. Very appropriate for the location. Reasonable price.

    « No in-room safe »

    The hotel is in a great location, so that's a plus. And the price was right. But, it just annoyed me that there was no safe in the room (not one that has worked in a very long time anyway). I wasn't made aware of this when booking. Otherwise it was ok. The staff was nice enough, the room was clean enough, there was plenty of hot water, and the hotel provided drinking water. As others have said, the beds were rather firm (well, just plane hard) and the wifi spotty.

    « Still majestic, just... »

    The Majestic Hotel in Mexico City is brilliantly situated on a corner of the Zocalo right in the centre of the historic heart of the town, and its 7th floor restaurant overlooks all the action. Everyone who works there is charm itself; and the interior and exterior are beautiful with all the historic and original tiles, both on the walls and floors. The entire hotel slightly reminds me of The Shining. When we first arrived and went to our room, there was no phone, no coffee, no safe key, no alarm clock, no electrical plug covers, no WiFi, no shower stool and the door did not nearly, even closely, fit its frame. Our bathroom became a mixture of swimming pool and ice rink as soon as you had a shower. The hotel has six floors of rooms and the seventh floor is a public and well-known restaurant....and there is only one lift in the hotel, which is very distinctly manned by a bell-boy (I think on a changing rota of staff), and we could hear footsteps ascending the stairs all night (and all day) long with a strange kind of ghostly echo ringing throughout the hotel. Our key card did not work as often as it did, and this involved walking down and up six flights of stairs each time. All the walls had large signs as to what to do in case of either fire or quake...which to us was odd. The Majestic is also a smoking hotel with ashtrays at every elevator door. Apart from how nice the staff at the hotel are, my abiding memory will be of the echoes of the footsteps and the cold of the tiled floors and walls. We arranged airport transfers to and from the hotel through Amigo. These were a disgrace. Being met on arrival meant waiting for one hour and trying to identify our driver. For our departure from the hotel to the airport, our car meeting time was changed three times, and ended up as simply 'hold you suitcases in the Zocalo, and the driver will hopefully see you and stop'. Miraculously, this did happen, but the Zocalo is like Times Square or Piccadilly Circus. So, indeed, miraculously.

    « Not quite majestic. »

    We were told we were given a quiet room. The quiet rooms are overlooking the quadrangle / reception area. Every noise can be heard from here. Also this room was directly below the restaurant kitchen, all noise from above can be heard here. The bathroom window is part of the void between buildings and possibly the rubbish is located at the bottom, all of the smell of stale rubbish comes in through the bathroom.

    « Incredible location »

    Right on the corner of Zocaro Square. The hotel faces the Cathedral and Palace. We were there during the Christmas holiday and the enormous Christmas tree was right in front of the hotel. Could not ask for a better location. If you do tours such as on viator, Zocalo is the starting point for many tours. Restaurants, bars, sights, and festive crowds were around in every direction. The breakfast was fine, though the omelette bar was only on the weekend. The staff was helpful. The rooms could use an upgrade, but we were not in them long enough to feel put out. Only drawback was that wifi was everywhere but the connections were still poor.

    « awesome view »

    This hotel had its pros and cons pros: location, literally on Madero street in front of Zocalo, metro station, shopping area, ice skating ring etc. The view from room 208 was beautiful, looks out into the zocalo. cons: noise level is bad specially if your room faces the zocalo its worse! ask for a room inland. also wifi is terrible in room 208, you miat go outside if not it doesn't work. beds are pretty uncomfortable, only get two sheets which sucks because it gets very cold. The shower was pretty disgusting, old ripped towels, shower drain not working.

    « Excelent location »

    Location is great, close to many touristic spots and good restaurants. Staff is quite friendly and helpfull. From the hotel, you can walk to several atractions, like the Zocalo Squarte, Latino Americana Tower and Mexico City Cathedral. The only problem is the bathroom, which leaks a lot of water everytime someone takes a shower, making a real mess. To sum up, it is a very good call to stay for a few days, maybe not for a long stay.

    « Mexico CIty is a world class Place but »

    We've gone to Mexico City 6 times over the last 20 years. It is an exciting intense world class place. Can't say enough about how much I love this grand city. The last 5 times we stayed at the Hotel Canada, which is a basic Zocalo hotel but comfortable. This time we stayed at the Best Western Hotel Majestic. Everything the other reviewers said was true. Location location, etc. It could not be surpassed. However, the historic building with beautiful architecture lacks inside the guest rooms. We had a maid service that did not clean the room for two days. We had to tell the front desk to have them clean it up. Every day, the tub filled up with water and took hours to drain. The bathroom sink was the same. The maid would forget a towel or washcloth, toilet paper or bath soap. The wi fi sucked. You could not get everything cleaned or replenished on one day. The beds were very firm and old and the sheets worn. It was annoying to have to get an elevator with a person who controlled it when the elevator came. We know how to get the elevator by ourselves! One guy was very friendly and helpful, but the other guys who ran the elevator were nosy, 'where's your friend? why aren't you with him, where did you go today," etc....The rooftop 'restaurant' if you could call it that, was tacky and overpriced. However, the view was great! This is a place to stay to get in on all the intensity of the Centro, but if having been to Mexico City more than the first time. and looking for a comfortable room, spend a few more dollars to stay in a better quality place in the area. Next time we will, as there are much better places in the same area. They need to upgrade their rooms and servicios.

  • 3
    « Location, location and location. »

    Perfect location, very reasonable rates. Do not stay here if you require absolute quiet. From the sixth floor, I heard the same song played by a street musician at least 35 times one afternoon. Friendly, English speaking staff. This is a value hotel with rooms appropriate for that class. Very safe in the center of the City. Only downer is the almost non existent internet connection except at the lobby.

    « Avoid the food »

    I ate at the resturant in this hotel and after sending my food back literally 3 times for being cold while my friend sent his back 2 times for the same reason we both paid for our uneaten food and left. The service here is terrible, the food bad and the attitude below par. I would recommend going to the resturant and drinking a beer while admiring the view. Clearly the hotel caters to tourists because with food and service this bad no local would ever go back

    « Amazing (but maybe for heavy sleepers) »

    The value of this hotel was amazing, and we had a balcony room overlooking the Day of the Dead parade. There was no better seat to watch the festivities. Here's the caveat: Good Lord, that room is loud. We expected the street noise, but being right below the rooftop restaurant, we could hear every chair being moved in the morning. We're generally heavy sleepers, so it wasn't a huge deal. The positives of this place far, far outweighed the noise from above. (One more gripe: The water pressure in the shower was pretty sad.) I have zero regrets about our hotel choice, and definitely would recommend it or stay there again. The staff members there are incredibly friendly and helpful.

    « Centro - location location »

    Okay so mixed reports re service, cleanliness and noise. So Best Western Majestic is in Historic Central Mexico City therere if you want Hilton sterille, noise proof, fluffed pi?lows i suggest you call Hilton, however for emersion and location - bingo. Staff are freindly and obliging with good english (better than my spanish). Rooms are clean, bed is firm but comfortable, wi fi okay. Location WOW, just pack your ear plugs and enjoy the emersion. Ps shop around online big difference in online booking prices.

    « Amazing view! »

    We loved our stay at The Majestic! The view is one of the best and really the reason we stayed here. The rooms are spacious, airy and very clean. All the staff were very friendly and helpful. WiFi is hit and miss but was good enough for us. The rooftop restaurant is a great place to kick back with a coffee and watch the goings on in the square below. The location is second to none. We will definitely be staying here again!

    « Good choice for mexico city »

    This hotel is a good choice for mexico city. Hotel view is Zocalo,cathedral and national palace. If it is possible,prefer the 6 th floor and corner room(I think room number is 606) because of view. But don't forget if your room is side of Madero avenue, you will listen the musician (I think they aren't a musician) all night. Personel is very helpful.

    « Historic building »

    I booked a three-night stay here through for the first weekend of September. The taxi from MEX to here cost MX$224. The taxi is not able to get in front of the hotel on Agenda Madero, so I was dropped off on Zocalo Square, where I could easily see the Best Western flag marking the front of the hotel. Check in was efficient; I had requested an earlier check in and that request was granted. My first impressions of the hotel reception area as well as my room was very favorable. I liked the old decor. I also found it charming to have someone operate the elevator personally. I was assigned room 206, which overlooked Zocalo Square. The room does not have air-conditioning (not sure if any of the other rooms in the hotel did) and while I worried that it might be too hot to sleep, the temperature was comfortable. Complimentary bottled water was provided and much appreciated. The TV had many channels, including CNN. Internet connectivity is generally slow towards the end of the day and strongest early in the day. To my disappointment, the mattresses on both twin bed were rock hard. That and the street noise filtering through the closed windows made it difficult to get sleep at night. The en suite bathroom was also spacious. I opened the windows to ventilate. This also served as my air conditioning for the room. Two things proved to be a disappointment: the threadbare towels and the tepid water temperature. Don't expect to get a hot shower here. The only toiletries provided were shampoo and soap, so if you need other ones, bring them yourself. The on-site restaurant, La Terrazzo, provides great views of Zocalo Square. During the weekend, they only serve buffet style. The breakfast buffet was much better than the choices during the dinner buffet. There are plenty of other food options nearby, including Indian cuisine two doors to the left of the hotel entrance and a McDonald's on Zocalo Square. The best thing about breakfast at La Terrazza is being able to have front row seats to watch the 8 a.m. military-led flag raising ceremony in front of Palacio Nacional. Don't miss it! Hotel and restaurant staff were friendly and hospitable. I had a 7:30 a.m. flight on a Monday and requested the hotel to get me a taxi. The hotel contracts with a private taxi company and the cab and driver were there within five minutes of being called. I was expecting a vehicle with the usual accoutrements of a taxi and was worried that a private cab would be more expensive (as it is in the US), but it was a flat rate of MX$200 to the airport. Overall, I enjoyed my stay at BW Majestic Hotel and would recommend it to friends who are no-frills travelers.

    « Ms »

    I had such a great time with my mother!!! All staff at the restaurant (Martin, Mario & all breakfast service staff) was very pleasant, giving us a warm welcome every morning to the restaurant. The Front desk staff and Bellboys were very helpful and informative. Maintenance is required to the room (minumum details). However the quality in service and location makes this hotel a great one!!!!

    « Best Location and Big Room »

    I stayed in this property for my first trip to Mexico city during August 2015. This is a old heritage property located in Mexico City Central Square.. all popular attraction near by walking distance. They have spacious rooms and staff is also cooperative. The terrace restaurant offers nice view of Metropolitan cathedral and other colonial buildings.. they have nice breakfast and menu for dining. there are near by lot of shops and the hotel also arranges for city tour..


Getting to the hotel ...

All directions
·From: The north. Take Insurgentes Avenue and then take Reforma Avenue until Juarez Avenue until Madero Street to the Best Western® Hotel Majestic. ·From: The south. Take Tlalpan Avenue, until you arrive at Zocalo, take 5 Mayo Street in the first corner to the left take Madero Street to the Best Western® Hotel Majestic. ·From: The east. Take Zaragoza Avenue, then Viaducto Avenue, out on Tlalpan Centro, exit Zocalo to the Best Western® Hotel Majestic. ·From: The west. Take Constituyentes Avenue, then Reforma Avenue, out in Juarez Avenue, exit until Madero Street to the Best Western® Hotel Majestic.

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