Best Western Hotel Inn & Suites of Merrillville, Merrillville

The check in process was a breeze and the front desk staff was very nice. A couple downfalls was that the pool water was chilly. It definitely was not heated and the hot tub was ice cold, even after the jets were turned on. Breakfast was ok. I understand Covid is here but not a huge selection to choose from. The room was a nice size for a king bed and sofa sleeper. I would recommend a TV for the couch side since the only TV was on the bed side. The room furniture was really uncomfortable to sit on. It was very hard.

Filthy room, reported and nothing done. Bed no sheets on one bed. Shower would not drain, Remote was not working, food under the bed so obviously they did NOT vacuum this room. Dirty dark handprints on the wall. DUMP!

I had a nice enjoyable stay at the Best Western Merrillville. Quick and easy check in and check out. Extremely nice and competent staff helping you when you arrive and leave. I will stay here again. Breakfast was Limited but good. Parking was plentiful and easy to get in and out. Overall it was a nice easy stay for my business trip.

Though most of the staff was nice, the hotel was not impressive at all. It had a musty smell and one of the rooms our group had, found a cockroach on the bathroom sink. The room was given to us at no charge but still lost sleep and had to keep all of our belongings in the vehicle.

Arrived around 10pm driving from Detroit Michigan. Fast and easy check in. Hotel is small but looks and feels clean. Quiet hours are 10pm to 7am and strictly enforced. The room 2 queens was a nice size for our family of 4. The light sensors are annoying. I get saving money with lights turning off but I found two band-aids covering the sensors. Get up to use the bathroom at night and the hallway light will turn on waking up everyone in the room. The bathroom one didn't bother me much. Thermostat has a sensor as well so the ac/heat doesn't run if there is no motion. Breakfast area: Breakfast consisted of 2 waffle makers, some bread, bagels, eggs, yogurt, cereal and bananas. No juices, water or hot chocolate, just milk and coffee to drink. Didn't get to experience the pool and hot tub or fitness center. I came here because the hotel is not a long drive for a day trip to Chicago. The area has tons of restaurants, stores and hotels around. The hotel was an ok stay and served our purpose. I would probably still try a different hotel on our next visit to Chicago. Again the hotel was clean and the staff was nice but I just didn't feel the vibe here.

No ice machine odor in room lights popped on in the room due to motion sensor other than that the hotel was fair but for the price the stay was not great. i would have rather paid to sleep elsewhere and it would probably be way better

Get stay, staff is super nice and helpful especially Ann Bricker, she was wonderful. Also I don't understand the need to write a minimum of 200 characters to write a review on TripAdvisor that is kind of ridiculous

Labor day weekend get away. Stopped at Best Western in Merrillville, Indiana and have to say one of the best sleeps and hotel visits I've had ..and I've travelled alot. Front desk person Ann Marie Bricker was extremely pleasant and helpful. Very quiet night, most quiet of places I can remember at a hotel. Clean rooms and properly appointed. Great stay for sure !

We came in late without a reservation and got a room right away. Room was simple and tidy. We were glad it had a fridge, which was larger than most hotel options. Pool and hot tub looked nice! Would stay again

We were in town for a wedding. Stopped at the BW for the night. cost for the room w/taxes 180.00. First room given, my husband and I walked in to the smell of cigarettes and weed, additionally the room was dirty with pop bottles around the room and sheets off the bed on a chair. Went back down to get a better room, was given one. Came down to use the hot tub was told it was closed due to COVID. Went to get breakfast the next morning, much to our surprise no breakfast was being served due to COVID. Seems to me like the staff/management just did not want the hassel. Rooms should not be that expensive if no amenities are available. Also the staff should tell guest this information before swiping our card.

Upon entering the hotel it smells of curry throughout the entire lobby and hallways. We came into the hotel with a reservation on a Wednesday evening for 2 queen beds. The toilet in the room did not work and when I went to the front desk to inform them she handed me a plunger and said to try that. I thought it very strange to hand a guest a plunger but thought I would give it a try. I knew the issue was not a backed up toilet but something mechanical but I tried anyway. I came back to the front desk after trying the plunger with no success. I asked to switch rooms but she said they did not have anymore 2 bed rooms. At this point I just asked to cancel my stay and not be charged. She said she could not do that but then called her manager and they offered me a King bed suite with sofa sleeper. We checked out that room and it was dirty and I could tell the bedding in the pull out couch was not clean and we also wanted to real beds. Went back to the front desk and insisted on a refund and that we would be leaving. She once again called her manager and gave us a refund though she said it may take up to a week to be refunded. We proceeded to leave and found another hotel not far away. The only good thing about this stay was that the money did not take a week to be refunded. I have stayed at Best Wester hotels around the county many times and this is by far the worst kept up facility I have ever come across. Best Western should consider de-franchising this facility Though I do recommend Best Western facilities I would tell everyone to stay very far away from the Best Wester in Merrillville IN

The exterior of the hotel had plenty of parking, was easy to get to and was fresh and inviting. The lobby and entire public are was clean and the staff was friendly, polite and prompt. My room was clean and ready when I arrived and was cleaned to satisfaction each day. There was little noise in the evenings. It would be a perfect stay had Covid not closed the pool and breakfast.

Guest Relations Manager, Other at Best Western Inn & Suites of Merrillville, responded to this review
Hi Softballdad1, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our convenient location, clean rooms, and our friendly staff. As for the breakfast service and the pool, it has been on hold due to the current situation. The health and safety of our guests and associates are our top priority. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

front desk staff were unpleasant to work with. no dogs allowed but someone had a dog that was barking, creepy guy walking around drunk and high more than half the time. rooms smelled like dirty feet and were musty. everyday our keys would stop working and we would have to go to the front desk to get them to work again. it was overall a horrible experience. also had to sign a waiver for a no party policy.

Guest Relations Manager, Other at Best Western Inn & Suites of Merrillville, responded to this review
Dear emmapost01, Let me apologize for not meeting your expectations during your recent stay. Your comments are concerning and definitely do not represent the high-level goals we have in place. We want each and every guest to feel they received value for the price paid. I am truly sorry we did not meet this goal with you. I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations, and hospitality however we take utmost care and caution in terms of cleanliness of all guest rooms to ensure that it doesn't lead to any kind of suffering or infection to any of our guests. In regards to the front desk staff, I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

Pool/hot tub was closed. Breakfast was crappy muffin and apple with a water, in a bag. "Covid." Gave me no AARP discount and had to pay a deposit on the room. If I wasn't desperate for a room, I'd have kept going!

Guest Relations Manager, Other at Best Western Inn & Suites of Merrillville, responded to this review
Dear ReglarDawg, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. In an attempt to keep our guests and housekeeping staff as safe as possible, we are currently operating with reduced services, amenities, and breakfast. During this uncertain time, we strive to ensure that we uphold our high standards for the safety of our guests and we want to assure you that we will use your comments to address this issue with our team. Your voice is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future, as we try to navigate these uncertain times. Thank you and I am hoping that you can give us another chance to prove our service to you again.

The room was filthy and needed wiped down. The website did not state the pool and hot tub were still closed for COVID. Front desk stated all in area were still closed. The Hampton and Hilton Garden pools were open. No breakfast. The info given was a bag to go with a yogurt, fruit, water, and hot breakfast sandwich or burrito. There was water, apple, and a muffin the size of a half dollar. We had to leave before staying second night. Just horrible

Guest Relations Manager, Other at Best Western Inn & Suites of Merrillville, responded to this review
Dear Christi S, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered especially with the condition of the hotel and the cleanliness at that time. Steps shall be taken to improve everything on priority and to ensure no other guests will experience the same. We have implemented many new guidelines and procedures for cleaning in our hotel rooms. We focus on "high touch" areas that could harbor germs and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members. As for the pool and breakfast service, it has been on hold due to the current situation. The health and safety of our guests and associates is our top priority. During this uncertain time, we strive to ensure that we uphold our high standards for the safety of our guests and we want to assure you that we will use your comments to address this issue with our team. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

My mother is sight impaired. We were very pleased with the room. It was especially helpful that the hall light and bath Light had a sensor to come on automatically when she would get up at night. Everything was very clean and the room smelled good.

Guest Relations Manager, Other at Best Western Inn & Suites of Merrillville, responded to this review
Thank you Alice J, your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you and your mother again and giving you another five-star experience.

Im Not going use this service again there's was no breakfast there like they said different people coming in and out that didn't stay there swimming pool wasn't open like they said I stay there 3 days no clean sheets being put back on the bed I will never come back here ever

Guest Relations Manager, Other at Best Western Inn & Suites of Merrillville, responded to this review
Dear cassandradavis113, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations especially with the cleanliness and the breakfast service during your stay. At all times we will provide a safe, comfortable, and convenient service to all our customers. As for the breakfast service, it has been on hold due to the current situation. The health and safety of our guests and associates are our top priority. I am sorry that we failed to do this during your most recent stay. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

I do not recommend this Hotel, The Price is Absorbent $400.00 for TWO night with Military discounts breakfast was lousy, "NO Hot Breakfast" , The sleeper couch in my Room was IN POOR condition. My brother and I had to share a bed. 1. Absorbent Prices 2. Price gouging

Guest Relations Manager, Other at Best Western Inn & Suites of Merrillville, responded to this review
Dear Robert L, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your stay was less than perfect. We appreciate the time you took to share your concerns especially with the breakfast and the condition of your room. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. It is our hope that you will give us the opportunity to better serve you in the future.

Had a very enjoyable stay. Only down side breakfast was just a white paper sack pool and fitness wasnt opened up again. And there was a lot of noise due to all the kids runnin up and down the halls. Which isnt the hotels fault parents for not keeping them in line

Guest Relations Manager, Other at Best Western Inn & Suites of Merrillville, responded to this review
Hi rockingstrucking, Thank you for providing us with feedback from your recent stay. It's great to hear that you enjoyed yout dtay, however, I do regret that you experienced several shortcomings especially with the breakfast, pool/ fitness center and the noise. Steps shall be taken to make sure we do not repeat these concerns. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!

It was an average Best Western. Lobby was dark and uninviting. The pool was closed as was the breakfast bar. They did offer coffee. Not the friendliest of employees. Was overpriced for what was offered and room quality

Guest Relations Manager, Other at Best Western Inn & Suites of Merrillville, responded to this review
Hi Karen C, We appreciate your constructive feedback in relation to the housekeeping service that you received, as this will allow us to improve upon our policies and procedures in that area. Breakfast service has been on hold and we have to close down the pool due to the current situation. our safety is the top of our priority. We hope and pray that you understand us in these moments. In regards to our staff, I will address your concerns and make sure this behavior doesn't happen. Guest satisfaction is of the utmost importance, and please rest assured that your observations have been duly noted and will be dealt with appropriately. We hope you allow us another opportunity to exceed your expectations on your next trip to the area.

This is one of the worst best westerns I've ever stayed at it was noisy the coffee downstairs where they used to have the breakfast was on drinkable the pool and fitness center are still closed there was no breakfast the rooms are OK at best they did notReplace the shampoo or the end room coffee we were there for three days I never once replaced under the amenities I would not recommend this hotel and I wish I would've read some of the reviews prior staying there

Guest Relations Manager, Other at Best Western Inn & Suites of Merrillville, responded to this review
Dear MrBigD12, Thank you for your feedback. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered especially the noise, breakfast service, and the shampoo not being replaced. Steps shall be taken to ensure no future guests will experience the same. As for the pool and the fitness center, we have to close this due to the current situation. The health and safety of our guests and associates are our top priority. Once again, I thank you for your feedback and apologize for not providing you with a better stay.

Absolutely the worst customer service experience I've had in any hotel. The proprietor, Nila Patel, is the rudest hotel manager I have encountered in many years of my experience. While the hotel staff are pleasant, friendly and professional it is Nilla Patel that is the embodiment oh rudedness, unprofessionalism, greed and ultimately total lack of customer service skills. In addition, first through roomI was given smelt oh smoke. The hot water I got tasted rancid. Unlike any other hotel in the area, and I have stayed in most, displace has made no attempt to mother nice or upgrade anything in the building, seemingly since it's been built. I strongly urge you to look elsewhere and save yourself the aggravation of staying in this place. Your hard earned money definitely deserves to be spent somewhere where it is appreciated much more.

Guest Relations Manager, Other at Best Western Inn & Suites Of Merrillville, responded to this review
Dear 732igork, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are apologizing for the rudeness that our staff showed during your stay with us. We do not tolerate such kind of behavior from any of our staff and management. At all times we will provide a clean. efficient, friendly and helpful service to all our customers. Also, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you'll accept our sincerest apologies for the smell of smoke that you experienced. I am sorry that we failed to do this during your most recent stay. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

There was banging on the floor all night and when I complained it just got worse. The front desk person didn't help and I complained twice and after that I gave up because obviously they weren't going to get it stop if they didn't try the first time. It made my overall stay bad experience

Guest Relations Manager, Other at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. Rest assured that it will never happen again as we will provide a better stay to our guests. Thank you and I am hoping that you can give us another chance to prove our service to you again.

I booked a king and got a two queen with a defective tv remote. Totally disappointed. Since I didn't complain with in the first 15 minutes “there was nothing they could do “. The first night I was tummy from travel all day and discovered my key didn't work. The guy at the counter reprogrammed it for me, no questions asked and unfortunately, I was able to open the door on a couple in bed, totally not my room!!! I went back down and explained this to the guy and he then looked me up in the system. I was off by two doors. I was mortified and now worried that if that happened to me, who else might be able to just walk into a random room?! The door lock latch was held by one screw so I really only had the dead bolt and chain. It was very concerning. Also, while waiting to get my key fixed, the guy at the counter was combative and biligerant to an African American customer that was just trying to let him know their shower didn't work. He raised his voice at the customer and basically told him since it's been more than 15 minutes there was nothing they could do. The customer was not even asking for a room change or refund, just trying to find out if someone could fix their shower the next day. When it was my turn, the guy was bubbly and kind and sweet. Not cool man!!

Tina M, Other at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, I am so sorry for the problems that you experienced during your visit to our hotel. This type of incident certainly is not typical of our facility. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

Overall the stay was horrible , he said he couldn't check me in because I wasn't 21 when in fact it was my 21st birthday. The woman and man were acting racist and unprofessional. He didn't want to give me a clean blanket after I asked for one. Rooms were freezing ice cold, WiFi doesn't work and no breakfast was provided.

Tina M, Other at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, Thank you for your review. We apologize that we could not meet your expectations during your recent stay with us. Please know that providing a great guest experience to all who stay with us is a top priority of ours, and we are very sorry that the hotel did not exceed your expectations. I am sorry that we failed to do this during your most recent stay. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service. Thank you for letting us know, hence allowing us to improve.

Because I have allergies, the spells in this Best Western was not good. Mold Mildew are always a problem. The noise from the rooms on the 2nd floor was not called for. Shopping around for wedding quest options for out of town guest. This one bit the dust fast.

Tina M, Other at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. I want to apologize for the condition of the hotel and the noises that disturb your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. It is of the highest importance that things like this are not missed by our staff and mistakes like this should never be overlooked. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

I loved every minute of staying here i'll most definitely go back. The service was excellent they clean your room every morning, the staff was welcoming treating you with open arms as well as the hotel being very clean.

Tina M, Other at Best Western Inn & Suites Of Merrillville, responded to this review
Hi TeresaSalem2021, Thank you so much for your heartwarming review. Thank you for your appreciation for our staff in providing a clean and welcoming stay. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. We hope to impress you again during your next visit and we thank you for sharing your experience.

I chose Best Western in the area due to my stay at the one in Valparaiso. Boy was I wrong. The room had a mold ordor, the adjoining room occupants were loud and the motion sensor lights in the room drove me nuts! I also was charged a $50 incidental fee that I had no idea about until I checked it.

Tina M, Other at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. I regret to hear of your dissatisfaction with the cleanliness of the room at that time. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

IF I'm paying over $100 for a hotel I expect a nice breakfast a WORKING pool & fitness center. They just dont want to clean the fitness center or fix or clean the pool. What nonsense is that .Lazy staff

Tina M, Other at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I do apologize for the inconvenience that this caused you. Your comfort and convenience is our top priority and we are addressing your comments with our staff. Know that the hotel is taking standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and associates. The health and safety of our guests and associates is our top priority. In accordance with recommendations from public health officials, we have implemented enhanced operating protocols from check-in to check out and everything in between. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Dirty, poor service desk support they don't know how to act professional. They hang up the phone or even don't answer when you call the front desk. I am so disappointed with this hotel and their management and staff.

Tina M, Other at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. Kow that we do have pesticide treatment every month and we never had a problem in past and also usually our housekeeping staff always check it properly after they complete cleaning the room but I will also make sure with my housekeeping staff about the incidence. Thank you for your comments. We hope to see you again and to impress you with our improvements

I struggled between a 2-star and a 3-star rating for this property for weeks. Ultimately, I have settled on a 2-star and I'll go through the good and bad. Before I begin, this was during COVID-19 so no pool or hot tub or exercise room. They handed out a sack "breakfast" which I will get to. The things they didn't have do not go into this rating as that is not fair and I could not judge the quality of these items. Good: Clean room and clean towels. Nice bed. Fridge worked. The room had AC. Shower had hot water. Quick check-in and check-out procedure. Hotel seemed clean inside and out (parking lot). Room was large with a couch, table in front of the couch, and a table with a chair to do any work. Not-so-good: Thin walls which allow you to hear a lot of noise. There are signs posted that it is to be quiet from 10:00 p.m. to 7:00 a.m. and it is "strictly enforced" no one makes sure that guests are quiet. The room next to mine had 4-6 (or more) people in it talking until at least 1:30 a.m. That is when I finally fell asleep. Thankfully, my son was able to sleep through it. If I could have controlled the AC in the room, I would have been able to ignore the very loud noises and screams and coversation that was coming from next door but the AC would shut off every few minutes. Even if I was able to doze off, the screaming and laughter kept coming until at least 1:30 a.m. Maybe they kept going but I didn't wake up after that. Did I call the front desk on this? No. However, if there was a walkthrough of the building, there is no way this noise could have been missed. The check-in was the least personable experience I've ever had in checking in to a place ever. No hello, how are you, how was your trip in, etc. Just "Name?" No explanation of what was closed due to COVID and what was not. After asking about breakfast, they did say they had a bag you could pick up in the morning. It was a sack with a bottle of water, Quaker chewy granola bar, and two or three wrapped "muffins" that my son said was not good. At least they had something for us, but the water wasn't cold and the muffins were bad. Check out, while easy, was the same complete lack of personality at the front desk. A couple of times we came in and out of the hotel, we never saw a smile, received a hello, or any acknowledgment. We only stayed one night so there was no idea if housekeeping was good or if anything would have changed. If I was staying an extra night, I would have asked to move rooms but not sure that would have helped. Ultimately, the reason I gave this place 2-stars is I did not get a great quality or quantity of sleep. This was due to noise and the lack of the AC functioning properly. For a supposed 3-star property, you would expect a little more from the place. The price was good when we stayed there for the surrounding area and the area was clean with a large room. I would probably not stay there again if I was in the area.

Tina M, Other at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guests, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value in your report regarding the condition of the air conditioning system and the condition of the hotel at that time. We will act on this complaint seriously and will fix all problems as soon as possible. It means a lot to receive your feedback regarding our breakfast services, so we are aware of the areas we can improve and adapt to our guest's many different needs. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

The stay was great overall. My room was clean, the hotel looks amazing, but my only issue was that the front counter service was average. They didn't really explain everything to me as clearly as they should've. With everything Covid-19, they had promised to still provide a breakfast but it was a very poor sack lunch. Overall, I would go back and stay. The hotel is next to an outlet mall, and a great location, but the hotel staff just needs to step it up.

Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Hi zholz55, Thank you for giving us the opportunity in providing a clean and comfortable experience for our guests. I am sorry to hear that you did not thoroughly enjoy your stay and the service at that time. I want to let you know that we take your feedback to heart and in regards to the front desk staff, I will address your concerns and make sure this behavior doesn't happen. It is not like us to deliver poor experience and we will work our hardest to get back to the standard we are known for. Thank you for bringing this to up and we look forward to serving you again!

Bedbugs bites ,pubic hair in my towels and in my bedding . Leaving at 2 am because I was throughly disgusted ! I'm a diamond member and was not satisfied with this hotel of there solution . I would avoid this hotel at all cost !

Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and we will work our hardest to get back to the standard we are known for. Our entire staff works extremely hard to make sure all of our guests have an excellent stay, but it seems that we've not been able to satisfy you. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us

Horrible dishonest check out staff (Cherry and Mike) that refused to help and lied about not having any contact information for owners. When owners conveniently “called in “ while I was packing up they also promised to look into problem and refund one room whose door lock was not working properly but never did. Also owners listed on paperwork and business cards are not true owners according to Mike.

Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations, and hospitality. In regards to the staff member I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

We had a walk-in coupon. There was no problem with the coupon, and it was a good rate in our opinion. the room was very clean, decorated nicely, and beds very comfortable. The gentlemen on check-in and check-out were very nice, helpful and friendly. Breakfast excellent and ready right at 6.

Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Hi 19nld73, We are happy to hear that you enjoyed our service, staff, and breakfast! Your kind compliments mean so much to us, and we thank you for taking the time to share this review. Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. Thank you very much.

Very pleased with this facility. Pleasant and efficient desk people. Clean, quiet, well-decorated room with necessary amenities - good TV, Internet, bath supplies and free breakfast in lobby. Great price and right off the freeway.

Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Hi dshep8, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We are really appreciative of your generous compliments about our staff, breakfast, great location and the cleanliness of our hotel. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Thank you very much.

The hotel was over all nice for what I needed. .Didn't use either but looked okay small workout room and decent pool . Breakfast looked okay for continental was nothing special but if you are looking for a small bite it works . The hotel is in a super convenient location right near mall and lots of shopping and food places . Only complaint I have is the bed sheets were stained with food and god knows what else but I travel with own sheets .

Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Hi P3667YNrebeccag, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are happy to have met your expectations with our friendly services and the cleanliness of our guest rooms. Thank you for your compliment to our staff, breakfast and our convenient location. It means a lot to receive your feedback regarding the bedsheets, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service, thank you for sharing.

Noisy all night above our room. They did switch us for 2nd nite but should have offered a discount. We got no sleep!!! Breakfast was pretty awful. Nasty eggs and stale pastries. Not a good value for $75 a nite.

Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review and experience. I want to apologize for the noises that disturb your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. I am very sorry that our breakfast menu did not meet your standards. We will inform the kitchen staff on this problem immediately so they can improve the quality of the food that we serve. Our primary goal is always to provide our guests with an enjoyable experience. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you very much.

The rooms are very clean the best are comfortable. The staff is very friendly and makes you feel very welcome. They offer free breakfast and it is good. I would recommend everyone to stay there. I have stayed there for 2 weeks now working.

Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Hi TM9237, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you for your awesome compliment to our staff and breakfast. Thank you for your recommendation and we look forward to your next visit.

The hotel was awesome value. It was conveniently located to places we needed to go. It was also convenient to a mall and restaurants. Also had a Starbucks just down the block which was a bonus. Would stay here again.

Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Hi DalTexRob, Thank you so much for your kind words. I'm so pleased that you found us a clean and convenient place to stay near mall and restaurants. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

The Host Jay and The Housekeeping staff were extremely friendly and helpful! The breakfast was Great! Everytime I travel this is where I stay! And every stay gets better and better!! I Love the customer service here!

Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Hi mrslholt, Thank you for taking the time to share your review and experience. It means a lot to us that you've taken the time to share many positive features of your most recent stay with us. Your five star review is greatly appreciated. Thank you for your compliments to our friendly and helpful staff, great breakfast, and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit.

Argumentative front desk people, rooms were not comfortable, fridge didn't work. Water pressure in shower was good. Good location but hard to find. Breakfast area is small and lacked interesting items

Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
rjfmkt Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

Great stay! Room was attactive and clean. King bed was very comfortable. Breakfast was fresh and well stocked. Pool area was clean and welcoming. Staff was great! Check in and check out was quick and efficient.

Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
576visitor Thank you so much for your compliments to our breakfast and how we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

The staff was very helpful and accommodating throughout our stay. Housekeeping was also very respectful. The room was clean and bed was very comfortable. Walls are a bit thin as we could hear conversations from adjacent room. Breakfast was mediocre. Would return!

Nilesh P, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Hi Janice M, Thank you for taking the time to share your review and experience. It means a lot to us that you've taken the time to share many positive features of your most recent stay with us. Your five-star review is greatly appreciated. Thank you for your compliments to our staff, and high standards of cleanliness and hospitality. It means a lot to receive your feedback regarding our breakfast services, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service.

This hotel is very clean! Smells clean. Staff were all very friendly and accommodating. The bathroom was a bit small and crunched feeling but that would be my only complaint. We enjoyed our stay and would stay again!

Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Explore67601096568 Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It's good to hear from you and we greatly appreciate that you've taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

Nice clean room. Friendly staff and nice breakfast. Nice large pool, hot tub was not very warm. I do not stay at a hotel for the hot tub so I would stay there again. Easy access to hotel from freeway.

Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
cokimm Thank you so much for your compliments to our breakfast and how we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

The Hotel is very clean and the staff are pleasant and very helpful. When you came back from a work meeting the staff always greeted you With a smile And a hello.I liked it that the rooms where cleaned every day. I would use this hotel again.

Tina M, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
temannix I am so happy to learn that you enjoyed our hospitality, service and accommodations. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your compliments to our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

Staff were less than interested in helping me and my partner and room had a foul odor. I reported the issues to the front desk, but nothing was fixed. Will not be staying at this location again unless this is addressed properly.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

As an older female travelling alone for business I felt very safe here. Every single staff member I encountered every single day I was there greeted me with a BIG SMILE like I was an old friend or family member - I felt very welcome. The breakfast was hot each day with many choices - everything from cheese omlettes and biscuits and gravy to cereals, oatmeal, waffles, yogurt - so many choices, you can stay on a diet or have several mini-oastries - the selection was great! DID I MENTION THEY HAVE A POOL??? Yes - what fun!

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

Great place to stay. Clean, safe and a great location. Excellent staff. Paras, Jatine and Michael have been especially helpful. Every time we travel to Wisconsin to visit our middle son we stay here. Instead of driving straight to Wisonsin, we stopped at a Motel 6 and encoutered a serious problem with our sleeping arrangements. We tried the best western Merrillville and have been staying here ever since. We highly recommend the best western Merrillville. We have probably stayed here for somewhere between 30 and 40 nights.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
I am delighted to hear that we have been part of so many journeys that you've taken. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Thank you for your loyalty and trust.

Nowadays it is not so common to see a friendly face when on the road and I stay in tons of hotels. I dont have a lot of bad experiences anywhere, but this place was just special and welcoming and it made the stay much more easy to deal with when i cant be home with my family.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

Clean, clean, clean! Top priority when staying anywhere for me is the cleanliness of the property. Every single staff person i came in ccontact with was friendly, helpful and genuine. Breakfast had great selection and the host was so friendly and engaging with everyone. This was one of the best places, overall, i have ever stayed.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

We used this motel as a place to stay for our visit to Chicago. We were able to drive to the Garfield Street station on the CTA and park for $2.00 per day, and ride the CTA trains for $10 (each) on an all day pass. In our three day stay we saved at least $100 over staying in downtown Chicago, and had an easy time getting in and out (about 35-40 minutes), even in rush hour traffic.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

A great value for the price..great breakfast..you know what to expect when you book a best western stay. Msnt convenient locstions throughout the country and courteous and helpful staff everywhere i have gone

Paras S, Front Office Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Stayed there 5 days. Used the spa, pool and breakfast. Staff was very accommodating. We come to the area at least once a year and have stayed at different motels, we will be coming back to this one. Just wish they had a better weekly rate

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.

We stayed in this hotel for a baseball tournament that we were in. We did not choose this hotel as it was required to stay there to be in the tournament. If you want bed bugs by all means stay here. On the outside it looks nice but obviously they do not know how to clean. At least 3 other families also experienced the bed bugs and all they did was move them to another room. My husband woke up in the middle of the night smacking his face because there was a bug on it. When approached the front desk they did nothing! Terrible service the rooms smelled of smoke although it was non smoking. There are many other very nice hotels all around this area, choose one of those instead!!

Paras S, Front Office Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank your for your candid feedback. I am sorry to hear that you weren't satisfied with the competence of our front desk team. Please email us with a phone number or email address so our Front Desk Manager can discuss your issues personally.

So, the main thing we look for in any hotel is a hot tub - and finding one in Indiana is difficult. We stayed here on the way up to Michigan and chose it because it was one of the view that did. Many have capped theirs due to regulations from the state of Indiana that make it difficult to maintain them. Anyway, we stayed at yours and were relieved to find a working pool and hot tub, which is necessary for those of us with bad backs. When I was checking in, I mentioned our reason for choosing the hotel to the desk attendant and he mentioned you were considering getting rid of it like the other hotels and for the same reason. I just wanted to say to please keep it! Thank you!

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

My daughters and I stayed here before traveling on to Chicago the next day. The hotel was close to the local mall and other places to visit. The front desk staff was very welcoming and helpful when looking for places to eat. They were willing to help with booking issues at another Best Western property. Great place to stay if don't want to stay in Chicago - easy drive into city.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

Stayed one night. They gave us a free upgrade to a suite. The breakfast actually had whole milk not just skim or 2%. That was nice! Very clean room and comfortable bed on the first floor, area was pretty quiet. Staff was fast and courteous! Would stay again.

Paras S, Front Office Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

Will be staying in the area for a while during the week nice friendly people a lot of construction in the area but still quiet and a good place to stay for s business trip will be back every week for s while

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Merrillville. We look forward to welcoming you back soon!

The exterior upon arrival was clean and neat. Check in was very easy and the staff was well versed in the check in procedures. Our room was clean and smelled fresh. The HVAC controls were easy to use. The pool area was well maintained. The fitness center was a little small limiting the amount of equipment available. The breakfast was good with the waffle maker also there were cheese omellets available along with fruits and cereals. Overall, a good and decent place to stay.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

I stayed for one night while visiting a friend in Merrillville. The staff was welcoming, helpful, and let me know they appreciated my business. It wasn't the fanciest Best Western I've stayed it but was exceptionally clean, handy to a variety of restaurants, a large mall, and Interstate 65 was only about 1 1/2 miles from the Best Western. Breakfast was what one comes to expect. My only suggestion would be for better lighting over the bathroom mirror. I will definitely stay there when I return to the area.

Paras S, Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Nice hotel located near everything you want or need. I have a good experience every time.The rooms are great . The staff are very friendly and helpful and the location of the hotel is in close proximity to everything. (Shopping Mall ,restaurants, bars, cars, shopping centers,movie theater)

Paras S, Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Room smelled like pee! They lady at the front desk said that was the norm..she came in and sprayed some stuff on the carpet..didnt help at all... She said it was the norm room smell..I asked if i could switch to another room she said their are no more rooms availabe... I had my husband call and rooms magically became available...i will never take my family here again..EVER!

Paras S, Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

quick check in clean rooms clean pool and hot tub will go back again for sure.people at service counter were very polite and helpful breakfast was great .motel is located right near the mall and alot of shopping places nearby and resturants of all kinds.

Paras S, Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

This hotel had awesome amenities and great pricing. We didn't use it but the indoor pool looked very inviting. Breakfast of omlets and biscuits and gravy was very good. The location was ideal and convenient to shopping etc.

Easy access from interstate. Lots of dining options some within walking distance. Great suite . Friendly staff nice powerful hot tub . busy nieghborhood many hotels bars and restaurants. Hot coffee in lobby

Best thing about this hotel is the honest people working there. I left my Kindle and was quite surprised to find somebody had turned it in and I was able to get my Kindle back staff was very accommodating we had a big group of people and they were very accommodating of our needs

I could not sleep as this hotel turned into a brothel from the hours of 12a to 430a. The screams and moans of sex where so loud I could not sleep. The shower would run and then the next set of sex screams and moans would continue. This repeatedly happened until 430am. This is not a family frindlfr hotel at all. This place is disgusting. Stear clear of this hotel

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Luigi Sosi, Thank you for taking the time to write such a detailed comment. On behalf of our entire team, I would like to apologize for not exceeding your expectations. All our rooms are rented in good faith to each guest that chooses to rent a room with us. Please note that we do not obtain or have any knowledge or control over how a guest uses the room. We aim to operate a reputable business and again I apologize for the inconvenience you had during your stay. I hope your future stays with Best Western are pleasurable. Thank You!

Disgusting hotel rude staff. So many bugs in my family's belongings.. threw so many clothes away. Manager does not believe us. Worst hotel experience ever. Hotel was not very clean to begin with let alone all the other problems

Paras S, Front Office Manager at Best Western Inn & Suites Of Merrillville, responded to this review
I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

Akways use this Best Western, when I make reservations, they attempt to give me the same room I enjoyed in my past stays. I have found all service staff at various levels friendly and will offer immediate help should I need it.

Paras S, Front Office Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

A nice gentleman named Paras checked us in. Pleasantly made conversation and gave us suggestions of where to eat and what shopping places were still open in the area. One nice thing is the location of this hotel, we are directionally challenged and this hotel is very near a huge water tower. So when we needed to return at night we just looked for the huge water tower and made our way back. We upgraded to a suite for very little money which was a pleasant surprise. Most places charge substantially more for the extra space. The beds were good and sheets were of higher standard and not paper thin or stained. The pillows were rather smallish but there were six on the bed to make up for it. I was very happy with the couch in our room. It wasn't upholstery fabric (which I hate) and it wasn't vinyl either but something in between which made it very clean. I have had to sit on towels in some places but somehow this new material repels moisture. Breakfast was the standard fare. We never use a pool or hot tub but as we walked by we saw that it was well lit and there were families enjoying the water. Towels seemed to be brand new and nice thick and bright white with no stains. Parking is well lit and plenty of spaces. Although I am not familiar with the local area, it looked to be very safe. Location is within minutes of large highway and there are lots of restaurants and lots of shopping stores which you can walk to. We felt safe walking back from restaurant in the dark. Well done!

Paras S, Front Office Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Paras that he made an impact during your stay. We look forward to welcoming you back to the hotel in the near future.

The hotel was very nice. I would rate this five star but the clerk at check in was extremely rude. He did not appear to be able to communicate in english and repeatedly contridicted himself. Other than the person maintaining the breakfast he was the only employee we saw.

Paras S, Front Office Manager at Best Western Inn & Suites Of Merrillville, responded to this review
I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

This was a very pleasant experience from the time we arrived to the time we left. The night clerk who checked us in, Mack, was very cordial and efficient. He explained all the things we needed to know about before I had a chance to ask. The day clerk, Paras, was very friendly, efficient, and helpful. A very pleasant person. The room itself was very clean. We had no apprehension about the cleanliness where we were about to lay our heads. Everything was in working order. The breakfast that was provided was very good. Probably better than most hotel comp breakfasts. Had lots of items to pick from. The coffee at this hotel was very good. It is available 24 hrs, and I must admit I enjoyed several cups before bed. Overall this is a very nice property, I would stay here again, and would recommend it to anyone.

Paras S, Front Office Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Mack and Paras that they made an impact during your stay. We hope to welcome you back to the hotel soon!

Beautiful, clean hotel. The staff went out of their way to make us feel comfortable. Been a long time since we stayed in such a nice hotel with caring staff. It's also right across the street from the mall!

Paras S, Front Office Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Merrillville. We look forward to welcoming you back soon!

My stay exceeded my expectations. The facility was as nice as one could make it starting with the interactions with the staff that went out of their way to make me feel welcome, a nice clean room, a breakfast setting that was enjoyed ( and better than most of the competition), a nice indoor pool and hot tub, and it all added up to an excellent value. If I could go everywhere and have the experience I had at the Merrillville, IN Best Western I would be a very happy traveler. I read some reviews of others who had stayed here before but with the recommendation of another friend, I decided to stay here and I am sooo glad I did. I encountered no issues or problems whatsoever. The bed had four pillows on it and I really enjoyed that.

Overall a nice hotel for the money. Location was excellent- walking distance from a mall and tons of food places. The main issue I had was noise coming from the pool area. It's a small hotel, so if you're on the first floor you'll hear people of they're being excessively loud in the indoor pool area. They close it down at 10pm though. The bed was a tad hard, too.

The bathroom was very huge! The room decor and size was just awesome!! The breakfast was very fresh and variety was there to fit your appetite. The staff always had a smile and made us feel like family. We definitely will be staying at BW - as we are fans!!!

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

I have stayed at this Best Western for every trip. Each time Paras and Mac treat me like it's the very first time. The customer service is outstanding, the rooms are clean, my has always been very comfortable and keeps me coming back. Thank you Best Western Merrillville for making Hotel Stay in America Great Again. Burgess P.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

We were greeted by Paras when we first arrived and he was extremely pleasant and welcoming. The room was clean, bed was very comfortable and the hot tub was fun. Breakfast was also good with lots of options. Only downside was when we asked for more towels in the morning I was directed by a different front desk person to find the maid in the hallway instead of having them bring us some. Just made for an awkward situation that could have been handled with more care. I would have given a 5 but there was an obvious decrease in level of customer service from evening to morning front desk person.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

We stayed here as a quick pit stop with the family. Pool and hot tub we're great. Pool area is nicely lit up and they had updated furniture. Room was another story. We stayed on the 3rd floor 307. Room smelled of stale smoke, tile floor in bathroom was cracked to the point we could have picked up the tile from the floor. I found several dead flies, and my daughter screamed when she saw a queen ant walking by her bed. Shower- we could not get a good spray. Beds were comfy, but there was construction early the next day right outside our window. Breakfast was very good. Biscuits and gravy were my favorite. Staff there were very welcoming and kind.

Paras S, Front Office Manager at Best Western Inn & Suites Of Merrillville, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

I've sort of followed a certain brand to build rewards points. But my criteria (clean, safe & under $100) was getting me some rather dingy rooms of late. Thanks to this hotel I have joined the Best Western rewards program. These guys were great! Room was so cozy and bed so comfy I slept like a baby. Breakfast was fantastic and everyone so kind. They more than met my criteria - they greatly surpassed my basic needs - they know customer care!

Paras S, Front Office Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

I arrived late and tired after driving for 15 hours in stormy weather. The desk person was very polite and attentive. He treated me like he knew me, was expecting me, and actually concerned about me. He asked if I would accept a free room upgrade as a reward member for which I did. Good move the room was the biggest and nicest suite I have ever experienced. Did not know they had these super big suites? Wow! He also asked if I would be attending breakfast in the morning. I mentioned I was departing before the breakfast hours. He then said the morning crew would provide me early breakfast access of which I found comforting, but unnecessary. I was sure surprised when the morning gentleman actually took my order and cooked me a superb breakfast (at 4:30a?). Wow again! I'm still pinching myself for the service experienced. Did I dream it? Who cares...well done Merrillville Best Western crew! You made me feel like royalty!!!!

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

Nice hotel. Super clean. Very nice staff. Free breakfast in the morning which was very good. Someone was always there to refill everything when it started running out. Didn't come across any problems. Will definitely stay there again when I'm in town!

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

This hotel had everything that you needed for the price the staff was extremely friendly I had all the amenities that you wanted in the breakfast was excellent which is important to me to start my day.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.

I stay at this particular hotel each time I am in Merriville and the staff maintains services of my room needs from my past experiences. For this I appreciate I am very thankful for thier consideration

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Our group had a great experience. Breakfast had plenty of food both days. Check in was great and they were very flexible at check out. The location was great with plenty of things to do around the hotel.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

Pares was so helpful and amazing at the front desk!!! He answered any questions we had. We enjoyed the atmosphere, rooms were clean smelled good and worth the money. We will be coming back when we have meetings here in future.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Paras that he made an impact during your stay. We hope to welcome you back to the hotel soon!

For the price the Best Western hotels can't be beat! The rooms are comfortable & have microwave & refrigerators. Most have pools &workout rooms. But the free breakfast is very good with real make-it-yourself fresh waffles!

Paras S, Front Office Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

The hotel itself is a bit antiquated but nice. I don't know what kind of chemicals they put in that pool that by the time i got out, my blue blouse was gray, my navy shorts, were a mix of navy and grey. My daughters orange and navy bathing suit is now purple, orange, and grey and when I told the front desk person about it, he could have cared less!! All he said was that the chemicals were put in by the company that cleans the pool... and that was all. I was upset to say the least by his lack of caring and lack of customer service skills.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

Recently stayed at this hotel on our way from Tennessee to the upper peninsula of Michigan when we ran into a snow storm. Check in was breeze and the staff was very kind. The most memorable part of the trip was when we decided to leave very early the next morning and our car would not start. The front desk clerk called a man down to help us and when it still would not start he jumped us from his car. It took about an hour but the two men helped us the entire time in freezing cold temperatures and even went as far to get the breakfast bar started so we had the ability to have breakfast (prior to their stated serving time). Could not be more thankful to these to gentleman for going above and beyond. THANK YOU!!

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for such an incredibly nice review! Everyone at the BEST WESTERN Inn takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review and love that you feel a part of our family now! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let them know that they made an impact during your stay. We hope to welcome you back to the hotel soon!

All was well except for the checkout experience. I had to chase down someone to checkout. I waited about 15 minutes to find someone. I knocked on door in the breakfast area to finely find someone. I asked housekeeping and they could not find anyone either. Not sure why someone was not at the desk.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our front desk staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

Stayed here for the night on a trip. Staff was excellent. Hotel was clean. Room was excellent. Breakfast was excellent. Couldn't ask for a better place to stay. In a nice area right of the interstate. Nice restaurants are close by for eating.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let our staff know that they made an impact during your stay. We hope to welcome you back to the hotel soon!

Stayed here many times over the years and have never been disappointed!! Great desk staff. Friendly housekeeping staff that does a great job of keeping the room clean and nice. Highly recommend this motel.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

I arrived at the Best Western Merrillville at the end of a 13-hour solo drive from Durham, NC, and was facing Chicago plus three hours further north the next day to make a meeting. I am truly grateful for the kind and helpful way I was greeted after this long slog of a drive and for the front desk person's offer to arrange for a 5:30 breakfast to accommodate my 6:00 am departure. My room was spacious and spotless, and the bed was very comfortable. I was offered express checkout, which helped me keep my scheduled departure time.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

This property is close to the intersection of I-65 and US30. Shopping and restaurants are convenient. Friendly staff work to make you feel at home. The only issue I had was rather low water pressure in the shower - and that could be because of water usage restrictors in the lines.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.

We consistently stay at this Inn when we travel to visit our son. It has a great location with shopping and restaurants nearby. It is safe, clean and comfortable with a caring and courteous staff. When we call to make reservations the check in people, usually Paras or Mack, know our names and take care of all the details for our arrival and check-in.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
I am delighted to hear that we have been part of so many journeys that you've taken. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Thank you for your loyalty and trust.

We had our daughters birthday party there and she wanted to swim. We checked in at 3 and there were so many unruly kids in pool and hot tub we couldnt swim or enjoy hot tub. Parents drinking alcohol in pool area!

Paras S, Manager at Best Western Inn & Suites Of Merrillville, responded to this review
I hope this note finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear that Parents were drinking alcohol in the pool area. As the General Manager, I would like to thank you for your review. Because of your review, we are undergoing new training of our front desk staff as to stop this from happening to anyone else. Furthermore, I would also like to inform you that we do not allow any kind of parties at our premises, we have a clause about that in our registration folio as well. For our guest's convenience pool area is for registered guest only. Please let me know if you want to discuss this personally.

I liked this hotel however the quality is questionable. My room was dirty and looked like house keeping only changed the bed sheets, thats it. Staff was responsive when I told them twice my room was dirty, because when I came back hours later it was much cleaner. However they still cut corners (i.e. not dusting clocks off or shelves). Also staff stared my little niece and I down like a hawk until we entered the elevator. Hot breakfast was extremely limited, and eggs tasted like sponge (I was so hungry I didn't care). I'd say if you're booking last minute and need somewhere cheap and every other hotel close by is booked, choose this one. However if you have much CLEANER options go with those first. I really don't like to write bad reviews, but I would hate for someone to have an experience like mine

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for taking the time to review our hotel on TripAdvisor. We value all of our guest's comments, positive or negative, so that we can continue to make improvements to our hotel. I completely understand your frustrations and hope to address a couple of the issues at hand. The staff will be made aware of the shortcomings you mentioned above. We hold all of our employees to a high standard. We continue to make improvements to our breakfast menu and, if given the chance, hope to provide a hassle free and delicious meal. Again, thank you for your comments and we look forward to serving you again.

Had a great stay at this hotel. Very nice accommodations. The overall appearance of the hallways and stairwells and elevator were very clean. This is a very quiet hotel and could not hear any outside traffic. Room was very nice.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for such an incredibly nice review! Everyone at the BEST WESTERN Inn takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review and we hope to see you again soon!

Gray stay. The poll and Hot tub are great. The staff is attentive and helpful. Breakfast is always great. I stay every time I am in Chicago and it is always great. This is close to 2 malls, resturants and groceries with easy on and off the interstate.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Really enjoyed my Best Western stay. It is my personal favorite hotel. Primarily because I enjoy the FREE breakfast! I will always use them, for EVERY trip I plan. Planning about 3 trips next year, can't wait to see the various hotels in Vegas, Minnesota, and Texas.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Merrillville. We look forward to welcoming you back soon!

A group of us met here in Merrillville for a mini reunion . We picked this motel based on reviews we found on TripAdvisor. One of our group is handicapped and was very pleased with the accessibility of the lobby and room she was given. Three of us stayed in the suite with 2 queen beds and a pull out hide-a-bed. I happened to be the person who drew the pull-out...and was surprised with how comfy it was. All in all a very clean motel. Breakfast was fine and the area it is in was pleasant .

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

We were traveling late and had reservation at the Super 8 in Merrillville. When we saw the Super 8 we became concerned, so we looked at reviews for the Best Western across the street. We stopped here because of great reviews, they were all true! Mack, at the front desk was great! We got the last available room, and at a great rate. The room was great and the service excellent.I will be back to this place soon. Great service.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Greetings from Denver! Thank you for glowing review! We take pride in our staff and service for each individual's visit. At the BEST WESTERN Inn we always strive to accommodate our guests with a perfect stay and I assure you that I will reiterate what you have said to our staff so that their hard work does not go unnoticed.

Stayed one night here after seeing a show at the nearby Star Plaza Theater. Location is great, right off highway 30, close to everything in the area. It is located in an office park area, along with a few other hotels, as well. LOTS of restaurants and stores within a few miles of this place. Hotel was clean, everything in the room worked, King Bed was comfortable, room was spacious and quiet. We had the usual free continental breakfast, which was decent. There is an indoor pool, but, we didn't have time to use it. If in the area again, would definitely stay here again.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

This is a good choice for a cheap hotel in Merrillville. Its fairly clean and has a pool, breakfast and it is in a good location. Don't stay in the cheaper prosed hotels, they are dumps. There are a lot of new hotels in this area and this is a good choice for the cheaper hotels.

Clean rooms, friendly staff. I stayed 3 nights in Merrillville for business in nearby Hobart-- the rooms were very clean and the staff was very attentive. I would definitely go to this hotel again if I am in the area.

This particular property isn't bad.My problem was at check out.We used gift cards to pay part of the balance and the person on desk duty took the info and then wanted to e mail us with the final receipt.He wasn't sure he'd done it all right and a manager wasn't going to be there for another hour.As of this time,I'm still waiting for my e mail receipt.

Great hotel!!! Super clean!!! Friendly staff!! Jacuzzi room was amazing!!! Very well priced!!! Definitely huge thumbs up!!! Great location, mall, restaurants & bar if interested close by. Huge kudos to staff

If you're planning a trip last minute, this hotel is a comfortable safe choice. If you're planning a trip in advance stay somewhere else. Furniture, towels, and bath cloths need to be replaced. The dinning area is small and breakfast options are limited. There's no business office, bu instead t a table with a printer and desktop computer you may stand and use like a kiosk next to the indoor pool. The internet is very slow. There is a Starbucks across the street, so that's nice. If you are travelling into Chicago from this location, be prepared to three tolls.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

This hotel is great. They have renovated just recently and looks pleasant. Breakfast has so many varieties, rooms are very comfortable and staff is very friendly and helpful. It's like they are my family. :) Thank you Best Western!!

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

The front desk staff,Jatin, treated us with such admirable courtesy, helpfulness, kindness, caring, and thoughtfulness that we felt we will surely stay at Best Western when we come back from Atlanta next year, God willing.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Jatin that he/she made an impact during your stay. We hope to welcome you back to the hotel soon!

I could not be more pleased with the room, breakfast, amenities or cleanliness. The gentleman who checked me in, while professional, did not seem very friendly, or enthusiastic. During check out, the desk was unstaffed. A billing statement had been slid under my door during the night, so, I guess that was the check out process. However, other than that, it was a great stay, very clean and comfortable. Plus a great value.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

We're on the road from California to Michigan, and this is the best motel of the six we've used, and the best motel we've encountered in years of travel. We had a king suite, spacious and well equipped. Front desk staff were outstanding. Don't stay anywhere else in Merrillville.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.

I was in town for my mom's funeral. So, I picked this hotel wit little research. I checked in late, but the Night staff Gentlemen was very pleasant and accommodating. I got checked in and settled in the room, but the air didn't work. So, the Night staff upgraded our room for free. Thanks so much for making an hard time such a comfortable stay. The Breakfast was full of variety and very good for price. Thanks BW for your great quality! Mr.Green

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let him that he made an impact during your stay. We hope to welcome you back to the hotel soon!

Received wrong rooms. Knobs on ac broken. Door knob broken. Hotel staff was unwilling to help with wrong rooms. Reservation was prepaid there was no reason to not have the room I paid for. Stay was to short to fix broken items

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

From first welcome, to final checkout the staff and management at this property demonstrate a level of customer service much appreciated, but not frequently enough experienced at other locations. It is obvious from the manicured exterior, to the professional appearance and demeanor of staff, to the cleanliness of the rooms, to the presentation of the breakfast items that the aim of management and staff is complete customer satisfaction. Located conveniently off major traffic arteries, this property is also close to shopping and restaurants and proves to be a comfortable and reasonably priced stop over. Don't hesitate to stay there.

Bed was comfortable. Room was nice. Breakfast was a little lacking and not too many choices for breakfast. Staff was helpful and did their best to be accommodating and as helpful as possible. It was a good value for the money.

We stayed at BW for a senior softball tournament which was only miles from the softball fields. The BW is very clean with a decent breakfast. The staff was very friendly and let us check in early. We will stay there again.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

I always stay at this particular hotel when I am in the area visiting family and it has always been clean, quiet, and welcoming. There are probably cheaper options nearby, but the extra few dollars I spend staying here are worth it to get a CLEAN, comfortable night's rest without hassle. I have stayed at more expensive hotels nearby and been kept awake due to noise.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

We stayed in a King Suite. The sofa bed was comfy since we always use an "egg crate" on any sofa bed. The room was clean and fresh smelling. The breakfast area is very small. There were enough breakfast foods to choose from eggs to carbs.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

I loved my stay. I stayed with family for a few days and it was wonderful. The staff is nice. They keep the rooms clean. The pool is fun and relaxing. The breakfast is great. I would always stay there as an hotel. I recommend it.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

R.ight off we had to ask for a change of rooms. The microwave in the first room was splattered with the last use. The soap dish in the shower was surrounded by mold. There were stains on the upholstery. The new room was an upgrade, but there was still torn upholstery, leaving us with the feeling that this hotel was cutting corners. The breakfast room is extremely small, one table actually sits in the lobby. The instant eggs were so dried out that they were inedible.....another signs that employees are not interested in doing a good job, and that would fall on the shoulders of management. I appreciate that there was no problems with getting our room replaced, but still wasn't confident in the cleanliness after the experience with the first room.

My daughter and I were on our way home from Tennessee, so we decided to stop at this Best Western Hotel. I have never had a bad experience staying at a Best Western, and I always look for one to stay at while traveling.

We stayed at this hotel after a wedding. We usually don't stay at Best Western but it happened to be close to the venue at the right price. It was a well equipped hotel. Everything was working and in good condition. According to my wife and mother-in-law, the room was a little dated (but looked fine to me). I'm definitely interested in staying in Best Western in my travels. Nice hotels, good price.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.

I have stayed at several Hotels during this transition period as I wait for my new home to be ready to move in. I must tell the truth, I have had the comfortable and safe night with the Best Western Merrillville. This transition have been hard, but Mack and the rest of the staff at BW are so kind. The hotel is clean and safe. I will be back

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

Our stay was great. I wish your breakfast had some other type of meat besides sausage links. Maybe bacon or ham. The pool and Jacuzzi should be open 24 hours; not closing at 10pm. Also, the fitness room should be 24 hours. It would be nice to have a better variety of beverages in the vending machine since you have to purchase them.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

I have found the overall service excellent by all staff! I stay at the Merrillville often and the service has been excellent. I had left some personal property in my room and a staff member ran down several flights of stairs to catch me defore I pulled out of the parking lot, which he did. The staff member thought it would be quicker, as the elevator was picking up others.

What a wonderful experience! Paras, the customer service attendant on duty when I arrived, was so warm and friendly. The hotel was neat and clean, and the breakfast selections were varied and delicious. I will be back again in the near future!

This hotel is pretty nice. not too far from the various beaches. It is in the middle of shopping, next to a Mall, short distance from a Target,Wal mart, 5 below, Sam's Club and it is near I-65. There is a breakfast, it is not bad for free, the area is small compared to other Best westerns I have stayed. Didn't use the fitness center and did not use the pool. The pool area seemed to be nice, it is an indoor pool.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

Lots of issues with the room. Holes from pictures, funky smell, smoker in the room previously (they moved me), a tiny plastic shower like in an RV, and a non-working hot-tub in the middle of the room next to the bed. Eww. I left early in the morning and did emails from Panera instead. Will not be back. Asked how the room was and I told them and they looked at me with a blank stare. I stay in 80 rooms a night as a salesman averaging $50-80 per night.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

Needs new beds. Needs attention in the bathroom. Pool and Spa need updated big time. Spa splashed water in your face the whole time you tried to sit and enjoy. Was not impressed for $115. The hotel was clean and the staff was friendly but it just needs some updates.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

This was our first stay at a BW, but won't be our last! The staff was very accommodating and pleasant. They went above and beyond to ensure we were happy. The room was very clean and everything in good working condition. We will definitely go back.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

My stay has always been great at best western..the rooms are always very clean the staff are very helpful..I usually stay once a week ...it is just and all around great experience and would recommend best western to friends and family

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

Very comfortable rooms. Our group had 4 rooms and all were very nice. Mattress was excellent. Front desk person, Paras, was outstanding! Very helpful to us and other guests. He took care of us when the Clarion Hotel messed up our reservations and wanted to charge us more for rooms with fewer beds. We did not try the breakfast so can't comment on that.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Paras that he made an impact during your stay. We hope to welcome you back to the hotel soon!

Room was adequate for a one night stay but breakfast was the worst I've seen. The quality was very poor and it was evident that they did not want to spend a dollar more than absolutely necessary. There was no one restocking or cleaning the breakfast room. Once some thing ran out you were just out of luck and it was the best choices that ran out right away so if you were not there first as in our case expect to eat elsewhere...

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

We like the location of this hotel when we are returning home from a trip as it's south of Chicago. We can get up early and get through Chicago without the normal heavy mid day traffic. Staff is always friendly and they go out of their way to make you feel welcome.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

This BW is very nice and clean with a nice pool and offers a generous breakfast. However what makes this hotel stand out is the staff who is very courteous and helpful. They go out of their way to make sure that you feel as a royal guest.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

The hotel was alright for the price. This was not our first option as the place that we stayed at before was fully booked. There was a weird smell when entering the front doors to check in. The rooms were ok. Tops look dull. The column by the hot tub had molds in the base. The hot tub jets were not aligned properly. Normally it should hit your lower back. It was too high and the jets were pointing up. Weird. Breakfast was ok at best. The scrambled eggs were in really small circular dry pieces. Prefer it to be in chunks and moist. Reading through the old reviews, looks like issues back then were still present.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

This hotel's accommodations were very fine. The room was clean, updated and comfortable as was the bathroom. The bed allowed me to have a perfect night's rest. I did not hear any road noises and it was close to many restaurants for dinner.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

Other guests were out of control at 2:00 am in the hallway. Not hotels fault. Staff seemed indifferent. Not rude by any means but I don't remember even a smile or a kind word. Just business. Mattress was inadequate. You could hear the springs clicking off of each other when you sat down or rolled over.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

The staff was very friendly and helpful at check-in. The manager took the time to enter my flight rewards and register me for a Best Western card. Check out was easy and and they were very appreciative of my business. This is a very clean and accommodating facility that I would recommend to anyone looking for a good value.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

We enjoyed our stay here. The bed was comfy and the breakfast was delicious. If we need to stay out here again, we'll definitely be back to Best Western!! My daughter loved the pool and the hot tub also!

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.

The room was very clean. I was really impressed by the dining area. It was well maintained and they offered gluten- free options, which were important to me. The sitting area was very inviting with the replica of the fireplace. Being located right next to the interstate is important for out of town travelers.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Merrillville and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences.

The rooms were clean & the service was excellent. We always try to stay at BWs & we were not disappointed at this one. The people there were very nice & very professional. We would for sure stay there again and would highly recommend it.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future.

The employees were very helpful and friendly during our stay. The gentleman at the front desk provided us with milk for our 3 year old for bedtime. We had a great time in the pool and hot tub and the rooms were clean and comfy.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

We try to stay there when we go to visit our kids. I love the location and we are able to find shopping and lots of restaurants to choose from, very close. The staff is very friendly. Their breakfast is good for a continental breakfast. It has a nice pool for kids, not too, deep.

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.

What can I say, the rooms were decent, typical BW breakfast, staff was acceptable. We wanted an inexpensive stay for one night and that is what we got. It did not blow me away, but did not expect it to. It was what it needed to be.

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Great clean friendly place to stay. This is the second trip to the area and stayed here both times. Pool is very nice clean and warm. Lobby was clean and comfortable . Outside clean well let. We will be back again.thank you for another great stay.

Will stay agin! Breakfast was great and convient, staff friendly and helpful(when there was enough there. There was only one staff there during second shift hours so it was very difficult to get things done. One night we were there they had to close the pool because there was too much chemicals in it!

Paras S, Guest Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.

My stay was wonderful , the room was clean I loved the big bathroom & I loved the room the bed was very comfortable. Overall a wonderful stay I play to stay there everytime I visit with my family. Thank you!!

Paras S, Public Relations Manager at Best Western Inn & Suites Of Merrillville, responded to this review
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

We've stayed here repeatedly when we're in town. Have enjoyed the hot tub & pool. The room is very clean & the bed is comfortable. Location is good. Staff is courteous & friendly. Rates are reasonable too.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words and I am delighted to hear that we have been part of so many journeys that you've taken. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Thank you again for your loyalty and trust.

Check in staff, Paras, very nice and very welcoming even calling the room after we went up to assure all was well. Pool was great for the kids. Only complaint is the very strong smell of what seemed like curry on the third floor where our room was which got worse late at night. Laying in bed unable to sleep at 2am and the smell is almost nauseating.

Paras S, Public Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Paras that he made an impact during your stay. We hope to welcome you back to the hotel soon!

For the price and quality of the room it was a great stop on our road trip. The room was clean and well kept. It was quiet even though we knew a bunch of families with kids were there. We didnt give it 5 star because the bed was very stiff and the pillows weren't supportive. Lucky we had our own. I'd for sure stay here again. If you are a coffee drinker bring your own. The breakfast nook only has instant. There are coffee makers in the rooms but I don't like that kind either. On a side note our room was in an interesting spot. On the ground floor next to a stairwell between the door to the lobby and the door outside. Again it was a very quiet room. If anyone reading this gets that room no worries you wont be bothered.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

Got bitten by bed bugs and manager refused to give me a refund after the midnight clerk confirmed it was a indeed a BED BUG! Very rude manager called me a liar even with the proof and pictures! Never EVER STAY THERE!

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank your for your candid feedback. I am sorry to hear that you weren't satisfied with the competence of our Manager. According to hotel manager when pest control checked room they didn't find anything and this is very disappointing to hear, but we hope you give us another chance to make it up to you. Please email us with a phone number or email address so our Front Desk manager can discuss your issues personally.

Great Hotel just outside Chicago. I always stay hear when passing through the area. Near many restaurants, shopping and entertainment within a couple minutes drive. Rooms are always clean with a comfortable bed, flat screen TV, fridge & microwave. Big hot breakfast in the morning with a great staff that are always friendly.

Paras S, Public Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Guest. Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Merrillville and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences.

Request another room, due to stains on furniture,2nd room had the same.Guest was very disappointed.Would have cancel,but due to time already travel decided to tough it out.sofas are old table leg loose.hotel really needs updated make over.

Second time we stayed here. The Staff, including Housekeeping are very friendly and helpful. The room was very comfortable and most important CLEAN. The bed was very comfortable. Excellent WI-FI, best we've had in awhile at a motel. The only suggestion I would have is to have a bed side lamp that is not so bright. Great motel, I highly recommend it.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let them know that they made an impact during your stay. We hope to welcome you back to the hotel soon!

Although not easy to find, our stay at this Best Western was outstanding. The staff was friendly and helpful and the room was very restful and clean. Watch for the new Best Western logo. There were plenty of good restaurants close and a very large array of stores and shops. Easy access to freeways headed to Chicago or Indianapolis.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

It took us quite a while to find the hotel, probably due to construction in the area and roads being closed. The area appeared to be quite busy. The hotel is being renovated and there were large boxes in the lobby although we did not see any work being done during our stay. Para who checked us in was very friendly and helpful and the room was clean and adequate for our one night stay. We visited the dunes on our way to Chicago the next morning.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Paras that he made an impact during your stay. We hope to welcome you back to the hotel soon!

They're making lots of improvements and the staff is very friendly. There are perks such as larger suites, pool, and a nice breakfast. Price is right. They let us eat pizza in the breakfast area. Definitely a good option for a family coming to the area. However, there was often a smell of smoke in one of our rooms and then overnight in one of our bathrooms - something with ventilation maybe? Kids liked the pool and hot tub but there was lumber and scaffolding setting out. Work out room didn't open until 7, so I missed my work out. When I was showering there was a really loud high pitched whistling - something with water pressure? We stayed here to visit Indiana Dunes National Lakeshore and Fair Oaks Farms. Would probably seek out similar options in the area, and if there aren't any that seemed just right or comparable, we would return.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room service didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

very satisfied with employee and room and was pleased to see fridge and microwave in room without requesting. And issue with the room was handled very well by employee as well as with use of the vending machine...nice and quiet hotel and the ability to open the windows was great for fresh air

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

I stay in this hotel A lot and it's the best one! I'd rather go here than anywhere else and the staff is very very nice and accommodating. And also very clean rooms with no bad smells. The prices aren't too bad at all and they always try to tell you the best room to get that will for your price range.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

This Best Western had an awesome rate, neat, clean with comp breakfast and easy access to dozens of restaurants and a mall right off I-65 North. This is the last area for hotels before entering Illinois and the city of Chicago. Barely 30 minutes by car from South Shore, it was a perfect place to stay while on vacation in Chicago or business. Did I say the price is amazing!

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Jan. Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Merrillville and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences.

A warm friendly welcome despite late arrival at the hotel. His name was Paris but on receipt it says BKD he is great see him. Television limited with English channels. Bathroom clean and plenty of towels.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

This was one of the smaller rooms we have ever stayed in with a King Bed, but all the furniture in the room was very nice, appeared new, and was beautiful in appearance; even though the room was small, including the bathroom, it was a very comfortable room.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

This hotel is being remodeled, even so it is very clean and Quiet. Awesome value. Easy Access to Expressway, food, Shopping, and fuel. AAA rates this hotel as three stars. This is really three plus stars for comfort, access and cleanliness.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

I stay here frequently for work. The hotel is clean, customer service is great, and it has a great location to the strip with many restaurants, a mall and the expressway. They offer a continental breakfast, pool, hot tub and workout facility. The workout facility is to small, only one person can fit, and the hot tub jets shoot straight in the air. Other than that, it is a clean, friendly, updated hotel.

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our fitness center and spa didn't meet your expectations. This critical feedback will be used in our future updates. Thank you and look forward to seeing you soon.

The room was comfortable, could have used some updating in decor. The TV wasn't very big and had no HD with very little channel options. The bed was a little hard, woke up a bit stiff. The couch was stained and the breakfast wasn't very good, but other then that, it was a nice experience

Paras S, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

My reservation was given away @ the Holiday Inn express up the road and Best Western had a room with jacuzzi. The staff couldn't have been more helpful when I booked the room. I will defintely be staying again when I am in the area.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let him know that he made an impact during your stay. We hope to welcome you back to the hotel soon!

Stayed here last minute and didn't know what to expect given a few empty shops in the same block. Check in was a good experience and the staff were friendly and gave us good advice on where to go for tea. The rooms were clean and quiet and we had a good night's sleep Good breakfast the next morning with lots of choices

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Lynn. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Returning home from a trip to Michigan and needed a nice place to stay for the night. Had gotten a BW rewards card in april on a trip out west and thought we would try again. The room is roomy, beds comfortable, granite bathrooms, frig/micro, nice breakfast room. A quiet evening, close to restaurants for a late dinner. We continue to be impressed with Best Westerns quality and service while traveling. The only trouble with our room were some unsightly stains on the easy chair that could stand to be cleaned up.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room service and housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

This is the best hotel in the area! It was walking distance from my business appointment. Lots of restaurants and shopping in the area. A couple blocks from a Starbucks. Responsive staff, comfortable bed, and perfectly acceptable breakfast.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Guest. Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Merrillville and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences.

This hotel has reasonable rates but the interior is in disrepair. Stains on virtually everything, hair on the bathroom washcloths. The pool area looked clean enough but it also looked very dated and parts of the ceiling had fallen off (the plaster had fallen off). The breakfast was decent in terms of a hotel but the seating area was way too small for the number of guests.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

This was the second stay at this location and we chose to stay because of a pleasant stay our first visit. The rooms are nice and clean, the wifi was decent. Very nice staff and cordial. We recommend. The breakfast was traditional continental.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Traveler. I am pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon.

After taking 2.5 hours to get through Chicago traffic we were ready to call it a day and get some rest. This hotel had very nice amenities - a nice indoor pool, nicely furnished large room, and a full inclusive breakfast. The king sized bed was very comfortable. Very glad we stopped here because the next stretch of I-65 S has very few lodging accommodations.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

Décor is outdated and the hotel need an overhaul. The Staff was very nice and helpful. The breakfast was great, had a lot to choose from. The road to the hotel need to be repaved and there is abandon business next to the hotel. The mattress were worn and the tile in the bathroom was wobbly because the grout was coming out because the floor was un level. The pole by the hot tub has mold on it and the bottom of the hot tub is rusted. Also, the bottom of the pool need to be redone.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our maintenance department. We do hope you give us another chance as we will definitely improve our services.

Checked in after a hideously long drive only to discover that the A/C was only barely working as well as the refrigerator. Front desk clerk got us a fan for the night. The next day we had to change rooms which is a hassle. Then they charged my credit card again, the room was booked at a prepaid rate and had been paid for months. Then they wanted me to wait 7 business days for a refund. What??? Breakfast items did not change, same selection over 3 days. Would not stay there again.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our maintenance staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

We had a great all around experience at this Hotel. The employees went out their way to accommodate guests-they were extremely friendly, helpful and knowledgeable. The Hotel was spotless in every aspect-lobby, breakfast area, pool, Etc. Our room was very spacious and comfortable! We had an excellent stay!

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

The Best Western was a very good hotel to stay. The room was a much better quality than other Best Western hotel. It had a separate room for the bed which made it more romantic for couples. It also had a couch, family room area that really made the room more comfortable. Very easy access to the rooms and to walk to the front desk or pool.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our rooms and property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Merrillville! Best Regards, Nila

Very pleasant employees, comfortable room and much better reviews than other hotels in the area for good reason! I felt safe, got a good night's sleep and will be returning to this hotel next time I am in the area. Keep up the good work all :)

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Kimberly. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

I had a pleasant stay at the Best Western in Merrillville ,In. this 4th of July weekend. The hotel was quiet and had a good breakfast.I had a maid by the name Vanessa . She was very pleasant and kept my room clean and orderly.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Vanessa that she made an impact during your stay. We hope to welcome you back to the hotel soon!

The location of this hotel was not the best. Directly across the street in both directions were ran down hotels with constant traffic in and out of them. The Best Western was the best of them all with outside appearance nice and clean. I would not stay there again due to the location.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our location didn't meet your expectations. Thank you.

Stopped for the night on our way home to tn. For the price it was not worth it. it was very run down, bathrooms way to tiny. There was a hole in our bathroom ceiling(if someone was watxhing i hope you enjoyed watching a fat girl shower). You could tell where they TRIED to paint the bathroom but did a horrible job. On the way to our room we were watched like we were going to steal something. Beds were horrible. One of the ladders on the pool was ducktaped. Wish we had chose somewhere else but we had stayed in a BW twice before on the same trip and had amazing experiences, so was not expecting any less).

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for taking the time to write such a detailed review. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

I complained about no wake up call and no stop for the drain in the tub. The jets in your jaccuzi tub are also lacking Your breakfast meet did not have a non pork option. The vending machine was acting up.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay. Best Western Inn & Suites Merrillville

It was such a good stay here. The staff works very hard to make sure everything is perfect for you. The rooms are very comfortable and everything is very clean. We will definitely stay here again the next time we are in the area.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Daniel, Thank you for sharing your experience through TripAdvisor. It was indeed a pleasure having you stay with us during your recent visit to Merrillville. The team is delighted to note that they could make your trip a special one! At the Best Western Merrillville Inn & Suites, we take great pride in the services we offer and your appreciation motivates us to achieve greater heights of excellence. We look forward to seeing you and again in the future.

this hotel was very nice,clean and the staff was very good. I would tell all my friends and family about this. the girls loved that they could go swimming till 10;00 pm . Breakfast was very good. very one enjoyed there stay.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for choosing to stay with us while visiting family in our area. It is so good to hear that you enjoyed our facility. your business is greatly appreciated. Thank you again, and we look forward to seeing you on your next trip to Merrillville!

The people were all very nice and helpful at the check in & out. This was a first class hotel to stay at withl the pool & exercise room. First class service, clean all around and breakfast quality was very good, rooms were very good and clean. I would stay here again if in the area at all.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future.

This hotel is not worth the price. Low quality hotel, with low grade showers and toilets, the toilet ran all evening, the bathroom was cramped, the bed had pubic hair on the sheets, and the TV was full of static. Will never recommend to friends or go to again. Not worth the price, please pass over and pay the $15 for a BW plus

I highly recommend this hotel it is close to shopping and all of the restaurants. The staff was very professional. The room was clean and well maintained. The shopping mall is within walking distance and there are things to do like bowling and a evening at the movie theater.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review so others know of your experience at our hotel. Your business is important to us and is also appreciated. Please plan to visit again when you are in the area.

I have nothing bad to say about this establishment really, from the staff to the cleanliness! The guy at the front desk was lovely, he offered us great deals too. The complete room was really cozy, even the bathroom had a lot of space annd was top nutch. The price was also very decent for the quality offered.

Nila P, General Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Merrillville! Best Regards, Nila

This place showed its age, badly. Bathtub bottom was ridiculously discolored from years of use. I didn't even stand in it to shower. Just gross. There was an interesting pervasive aroma which I was unable to identify until around midnight when I realized it was curry. Somehow curry seemed to be coming in through the vents. The smell dissipated by the next morning. I am a person who prides myself in being able to eat anything but I could not swallow my bite of the little sausage patty at the breakfast bar. So bad. The staff was sweet and tried hard to please which made it difficult to write this honest review.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
I am so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again soon.

King room was very big. Bathroom was small. Should have been made bigger. A.c. unit didn't work properly. Don't eat the eggs. Don't know what they are but they aren't eggs. Rest of breakfast was good.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your comments on your recent visit with us. These comment are important to us as we work to make improvements. We appreciate your business, please come back soon

This is a three-story hotel with nice landscaping around the building. The staff was friendly and personable. There was super nice new hallway carpeting (at least on our floor) with a large modern pattern. Room: We had two queen beds. There was lots of table space: a desk, long dresser/TV stand, and folding suitcase stand. The beds were comfortable. There was some mold on the bath tub curtain and some stains on the upholstered chairs – left a note for the cleaning staff to remedy that (Oxy Clean for the upholstered chairs!). There were sufficient plug-ins according to my techno-nerd husband with all his electronic devices. Breakfast: There were only four tables in the breakfast room but there was space when we went down at 9:00 am (breakfast is served until 9:30 am on weekdays). Hot items included breakfast sausage, egg patties, waffles (2 stations), instant oatmeal. There was also yogurt, cereal (corn flakes, raisin bran, Fruit Loops), yogurt, toastables (brown and white bread, English muffins, mini bagels), danishes, cupcakes, apple and orange juices, coffee, tea. Interestingly, there was a Claude Monet replica of “Le Dejeuner” (“The Breakfast”) hanging in the room – nice touch. Pool: There's a wall of windows looking out on the back of the hotel (also nicely landscaped) and a wall of windows to the lobby (with privacy frosting – or whatever you call that). The pool was a nice temperature for morning laps followed by a soak in the hot tub (perfect temperature – not scalding).

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon

I was not aware of visitation policy. A friend came to visit when he got off work at 1030pm and was told it was passed visiting hours!! This is not a nursing home or a jail. Its a hotel you pay over a 100 a night. Visitors are not allowed on premised after 10pm!!!

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
I am so sorry that our employee was not as friendly as expected. Your experience is not typical of our hotel and services. The manager will address this issue and make corrections. Thank you for letting us know of this matter. We do appreciate your business and hope you will visit again soon.

The room was very comfortable as it came with a couch for sitting. There was also a refrigerator and a microwave. the bed was extremely comfortable and made for an enjoyable night. The breakfast was very good.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon

I called at late in the evening and was able to get a room. Paris was really nice and helpful! I was able to get a room last minute. He listened to me complain about the previous hotel (very terrible experience) and he kept right on smiling and made my stay very welcome.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon

My husband and I stopped here for a night to take a break from traveling. The staff was very kind and generous and the hotel was very clean. The breakfast had a good selection and although we didn't have a chance to get in the pool it seemed so nice!

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon

Had ordered a room with two beds and had to downsize. Was move into a suite with a King bed. The room was older decor but clean, almost. The bed was just a little lumpy, the toilet seat loose and a spider nest next to the mirror. Was it a 85 dollar room? No, a 65 dollar room all day

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon.

We consistently stay at this inn because we find it to be clean, safe, comfortable and quiet. It represents excellent value and has a great location. The workers are courteous and friendly, the breakfast is tasty, the pool is warm and the parking is convenient.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon.

Overall the stay was very good. Breakfast was perfect rooms were clean, bed was comfortable,staff was friendly. Check in and checkout was very quick. Liked breakfast to go. Room furnitures need to be replaced.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon.

very nice property came late night ,night manager was very attentive jolly man ,room was very clean smell frest,internet works fine ,Breakfast was decent a good starter for the day.really nice place to stay. I travel a lot first impression comes from the night staff .five star to him as well to the property.thankyou

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon.

We stayed 2 nights because of a funeral. The room was 'freezing' when we walked in. at 5:00. We couldn't shut the A/C off. Called reception and the man came right away. He fiddled with the A/C for a few minutes and told us it was fixed. The heat came on before we left for the evening. When we came back at 11:00pm it was 93 degrees in the room. Called front desk again. He came immediately. He couldn't get the heat to turn off. He then moved us to another room at 11:30. I think we should of gotten a different room when we had the problem at 5:00 not at 11:30. The breakfast area is very, very small for this size of hotel. Breakfast area only seated about 6 tables. The food was OK, but supply was very limited. We have stayed at other hotels in Merrillville before, they weren't very nice either. I think it is the location (Merrillville) is a problem with the hotels. The location has high amount of tourists and the hotels just don't care.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay. Best Western Inn & Suites Merrillville

This is a family run hotel designed to make you feel at home, provide you a clean and comfortable room, help you solve any problems that arise, and guarantee you a quiet nights sleep! This family is dedicated to making your stay one you will remember!

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area

Very good value in the Merrilville area. My brand of choice when traveling for business. Clean room, great breakfast, good fitness center and pool. Courteous staff convenient location to business, restaurants, and shopping in Merrilville. What more needs be said. Give it a try when in the Merrilville vicinity.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area

We stayed here one night to continue on our road trip. The area is a tad sketchy if you are not aware. Hubby was getting bags and witnessed odd stuff going on in the parking lot including two cars chasing each other after a fight and more. Signs outside are all about locking your vehicle and the front is actually a buzz in door after 10pm. So that's interesting. As for the hotel, it's dated. Priced well, clean and adequate. Good for a night but I'd stay elsewhere if longer.

The front desk clerk wasn't very friendly. Acted like we were bothering him. Other staff was friendly. The hot tub was initially nor working, but was fixed by the time we returned from dinner. Overall clean and comfortable.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank You for your comments concerning your stay at Best Western in Merrillville. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. We will take steps to ensure that the problems you experienced do not happen again. We appreciate your patronage and hope you will stay with us at Best Western in Merrillville the next time your in town. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service.

We chose this as one of the most reasonably-priced hotels in the area, for a Friday evening. The staff was friendly, and granted our request for a quiet room (3rd floor, back side of hotel). Breakfast was basic, but we did not go away hungry.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out.

The price was reasonable. The staff was friendly and helpful. The room was clean and comfortable. The breakfast was tasty. We felt safe and secure during our stay. The location was excellent as there was lots of shopping and restaurants close.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area

Hotel is good and clean. Stayed there one night on a business trip. Price was decent even I was expecting a bit more for the value I paid. Breakfast was similar to other hotels in the same category. Good location right outside the freeway and less than one hour from Chicago.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thanks for staying with us. We work very hard to reach the expectations of our guests. We will keep working this way. Please do Come back and stay with us when you are in the area.

Pleasantly surprised by how clean it was nice room quiet everything worked front desk friendly nice breakfast lots of food nice pool area and it was close to many things food bars shopping great location

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of your recent stay at our hotel. We are so pleased that we met your expectations. Your business is very important to us and is greatly appreciate.

at first i thought this could be a nightmare as i called and the girl at the desk was busy so she put the phone down and never came back. I called the hotel for 20 minutes and then no one picked up.. my phone was dead so i used a non smart phone to call the 800# where they helped me make my reservation. the rate was good and the service was a1. I got to the hotel tired and we did have to climb a flight of stairs as the hotel was almost sold out. The room had a bit of a smell to it, not sure what it was, it wasnt awful maybe just stale.. but the hotel was redone last year so not sure .. anyway.. the room was fine.. the shower and bathroom were ok.. Breakfast was hot but they dont have decaf coffee and the hot water was cold...but overall it was fine.. The hotel is right across the street from the lake too.. so in season i am sure its beautiful there. I would stay again due to the rate and the cleanliness of the hotel.. just dont make last minute reservations if you prefer downstairs..

Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Valued Guest: Thank you for taking time to post a review of your recent visit at our hotel. Our guest comments are very important to us as we work to upgrade and improve our facility. Rest assured your comments will be addressed. We appreciate your business and hope you will give us another chance to serve you. Best Western Inn & Suites Merrillville

This was a nice hotel for a decent price. We had a king suite with a pull out couch and the room was huge!! Nice pool and hot tub area. We did not eat breakfast but some of our friends did and said it was pretty good. The bed wasn't the most comfortable but it was ok.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area.

When we first got the the room we discovered that our toilet wasn't working and upon checking the bed we found the comforter and sheets to be stained a nasty yellow color. We called the front desk and right away they moved us to a new room. When we went into the new room it was freezing and when we turned on the heater it was extremely loud and squeaky. The next morning we asked for a couple extra towels so we could shower and they told us they were out of towels. Then when we went to have breakfast they were out of almost everything. Just seemed like it was one thing after another.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Todd D. I am so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again soon.

I'd rate this at 3.5 stars. Not luxurious, but clean and comfortable. Very nice desk staff. Nice value compared to other similar type hotels in the area. Would stay here again next time I'm in the area.

Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Freddie: Thank you for this review and rating of your visit with us. Your opinion is very important to us and your business is appreciated. Best Western Inn & Suites Merrillville

Overall a great experience and value! This place seemed very clean with a very nice pool and hot tub. I would definitely recommend this hotel to anyone looking for a good quality value! The breakfast was hot with plenty of decent quality food. I will definitely be staying here in the near future.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
I am so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

My wife & I stayed here for one day on Tue, 11/24. We were promptly checked in and the staff was professional and friendly. They were kind enough to upgrade us to a suite as I am a rewards member. The room was clean, good sized and the bed was comfortable. I would stay here again.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review, rating and recommendation of our hotel. It is rewarding to learn that we have exceeded our guest expectations. We truly appreciate your business, please make us your home away from home when you come to the area.

The hotel was very clean and my room was quite nice. While the decor is a bit dated, I did not deduct from my rating because it was very clean and well cared for. I was comfortable, had a great TV, microwave and fridge in my room. The pool was lovely and also clean and friendly. The front desk people were all helpful and I got quick assistance with my luggage. There is a shopping mall just around the corner, lots of stores nearby and a great selection of restaurants. I always worry about noise near a highway, but it was not a factor. I also felt safe here, very important for a woman traveling alone. The breakfast was good for a hotel quick breakfast.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review so others know of your experience at our hotel. Your business is important to us and is also appreciated. Please plan to visit again when you are in the area.

This establishment is very well operated by the Patel family. Rooms are clean and fresh. Bathroom was very nice. Adequate lobby, nice indoor pool and very good hot breakfast. Excellent accommodations at a very reasonable price.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel. We are so glad that you enjoyed your stay with us. I will pass you comments to our staff so they know their hard work is recognized. We appreciate your business, please come visit again soon.

Great place to stay with lots of stores and restaurants. Was quiet despite the proximity to the highway. Very convenient and easy to find. The staff were polite and helpful. Did not try the breakfast. The pool looked inviting, but I did not try it. Everything was clean - perhaps a bit dated, but well cared for.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
We sincerely appreciate your time and effort to write us a very insightful review. We are committed to delivering the highest level of service to our guests, and we will use your feedback to help us correct our deficiencies and improve our services further to better achieve our primary goal. Thank you for staying at our hotel. Please visit again when you are in the area

we were treated with the utmost respect upon arrival. offered the best of treatment, as a Gold Elite member. our room was very nice, clean and quiet night sleep. some cosmetic wear, but very insignificant and understandable compared to compliments we received. porter wagons were accessible and convenient. i would stay here again, given the opportunity.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for staying with us recently. To exceed your expectations is our goal, we are so glad that you enjoyed your stay. We appreciate your business and look forward to having you visit again soon.

Reception and check-out staff were friendly and helpful. Our room was clean and the accessible roll-in shower and other bathroom facilities worked well for us. Our breakfast was fresh and tasty. All together, a good place to stay.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for choosing our hotel recently. Our guest comments are very important to us and gives us valuable feedback of the guest point of view. We appreciate your business and hope you will make us a regular stop as you travel in our area.

Our stay was clean, safe, and comfortable. The staff was knowledgeable, friendly and courteous. We visit our son in Madison, Wisconsin often and Merrillville is the perfect stopping off point for our travel. We found this Inn to suit our needs perfectly.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of our hotel and staff. It is so rewarding to us to know that our guest have enjoyed their visit with us. We appreciate your business and look forward to having your stay with us again soon. http://www.tripadvisor.com/ShowUserReviews-g37311-d238163-r270291316-BEST_WESTERN_Inn_Suites_of_Merrillville-Merrillville_Indiana.html#

Staying close to the south side of Chicago with a group of school kids from northern WI had me a bit nervous, but I was quite satisfied with the quality, security and value of this hotel. It is located in what appears to be a safe neighborhood, is conveniently located near I-65, was very well maintained and clean, and had a helpful, accommodating staff. I am planning on staying here in future years, it was a great hotel.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thanks for staying with us. We work very hard to reach the expectations of our guests. We will keep working this way. Please do Come back and stay with us when you are in the area.

Nice staff at check-in. Rooms were clean, but out-dated. Breakfast was for the most part non-existent (empty items, things out / missing), etc. milk was bad / old. If you're looking to spend about $100 per night, which we did with our AAA discount, then there are better hotels in the area I'm quite sure. But if you set your expectations at average, you should be pleased.

Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Dear Steven B: On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay. Best Western Inn & Suites Merrillville

The staff were very unfriendly, some of the furniture in the room looked like it was from a yard sale. Couldn't sit in the desk chair. Towels very thin and bed linens didn't fit the bed so that when you got in bed they pulled out and got all tangled upl.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Nila P, I am so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again soon.

I always stay at this hotel when I am working in northern Indiana. The staff are overly friendly and helpfu. The rooms are clean and spacious. Breakfast is available. It is convenient to the highway and mall.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Nila P, Thank you for your review and recommendation of our hotel. Your comments are very important as we work to have a good facility at a reasonable rate. Thank you for staying with us.

Great amenities, friendly staff and clean room! Took less than 6 minutes to check in and even faster to check out. Delicious breakfast, many choices. Nice pool for kids. I would highly recommend this hotel to anyone who is traveling or who just wants a nice get away.

Nila P, Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Nila P, Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out. I will pass your comments on to our staff, and we look forward to seeing you and again in the future. http://www.tripadvisor.com/ShowUserReviews-g37311-d238163-r307455315-BEST_WESTERN_Inn_Suites_of_Merrillville-Merrillville_Indiana.html#

This is a nice Hotel for say... Room was very clean.. Parking lot had a lot of mud in it. But we had had a rain before I got there. Out side door locks not working on one end. The windows and screens need replace in the pool hot tub area. They look really bad. The hot tub is a hot tub from hell. The water blast out like a fire hose. You can't turn it down just take the water hitting you in the face. I stuck some towels in a few of the jets and that helped. Stay away from the breakfast. thing they got the eggs at a sidewalk sale. Two hot foods they offer, crappy eggs and sausage. you can make a waffle. Best to walk down the street for real food.

Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place to stay.

Just needed a place to sleep for one night. The room was clean and comfortable, the front desk help was friendly. Liked the free local newspaper. We did need more towels and shampoo, and received them promptly. No complaints!

Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review and rating of your recent stay at our hotel. We are so pleased that we met your expectations. Your business is very important to us and is greatly appreciate.

The hotel seemed old and dated mixed with some updates. Breakfast area is very small. The eggs and sausage were cold and we had to reheat them in the microwave. We did report this! I think they are Overpriced! The room was clean. We did hear people making noise in other rooms and in the hallway. It was fine for one night.

Gloria B, Guest Relations Manager at BEST WESTERN Inn & Suites of Merrillville, responded to this review
Thank you for your review of your recent visit to our hotel. Your comments are very important as we work to make improvements. We appreciate your business and look forward to seeing you again.