Best Western Plus Hotel St. Louis West-Westport, Maryland Heights

This seems like a newly built facility, but it has some of the old problems many are facing in today's climate. Pros: The check-in was nice, and the room was clean. Breakfast was good and the area was kept clean. Cons: Our room was not cleaned the next day. The GM said it was because lack of staff. The ice maker on the 4th floor was inoperable and dirty (black dirt on top.) The hallways could use a good vacuuming. The fitness room needs attention. No hand sanitizer, no wipes to wipe down machines after each use, water cooler did not work, a used Gatorade bottle was left on the floor. Dirty. Upon check-out we wanted to use the luggage rack, but the only one available was being used by housekeeping to carry supplies. Front door of facility should regularly be wiped down. Full of prints. Would recommend staff informing guests that their room may not be cleaned on a daily basis due to staff shortages.

Rooms were clean and modern, everything in working order. Front desk staff helpful and professional. My friend and son and I all had a good time and were very happy with our stay here. Will stay here again when in St. Louis area.

The building is an old Drury Inn and built with concrete instead of wood so you know you won't hear your neighbors next door or above you. The room was newly remodeled, clean and very quiet. I didn't have the breakfast but it looked good with a full dining room like a typical Drury.

My husband and I recently stayed at this hotel when we were in town to visit a family member in the area. The hotel itself was very nice. Our pros: Our room had a nice comfortable bed, modern work table, a touch lamp, a Keurig coffee maker ( nice touch--Thank you!) larger refrigerator ( Thank you!) and a microwave. Also had nice anementies: Citrus scented soap, lotion , shampoo and conditioner- Very calming scent which was not overbearing. Also liked the fact that there were cameras throughout the building. Good water pressure in the shower. Like the area, which had a gas station across the street and several restaurants and a store nearby. Good reception for the WIFI. Our cons: ( some of this may be nitpicky, but here goes: 1. coffee or lack thereof in the breakfast area. Maybe it just needing refilling, but none was available when I checked. 2. Breakfast: Appreciated, but it was " just ok" to me. Would have liked to have some scrambled eggs and not the boiled eggs. Cereals -several were avaialble, but didn't care for the fact that there was no milk dispenser but rather a gallon of milk was in the counter fridge along with yogurt. I somewhat question the sanitariness of this in a way, but it is ones own option whether they want to have milk or not. 3. TV remote: There is not a listing of channels in the room, but they have cable and there is a channel guide on there, but you have to scroll many many many channels to get to it . Remote was hard to use and slow, Could not type in the channel number. Have to scroll through over 50 + channels to " find" the one you want. Also you have to aim the remote exactly at the bottom center of the tv for it to work. This was definitely a source of frustration. 4. Last, this may also be nitpicky but here goes: The first three numbers of the hotel's direct phone number starts with the " triple sixes", which may be off putting to some for various reasons. This may seem silly, but is something worth mentioning, especially if this is something that makes one skittish. Overall , we had a good stay and was very pleased with the hotel and the location.

Helpful staff and very clean hotel! We had an issue with our booking app and they walked us through it and helped us make sure we weren't going to be charged twice! We had another couple with us they moved our rooms to a conjoining room with them which was neat!!

Dirty sheets, smelly towels, room was falling apart. Night staff did not care to fix issues and day manager was nonchalant and asked if I was sure my room was dirty. Wasn't a terrible experience based on what I paid but very underwhelmed with the lack of cleanliness and customer service. Definitely leaves something to be desired

Staff very unfriendly. Horrible greasy breakfast. I disappointment for a Best Western. I will NOT stay here again not worth the money. The staff spent more ti e on their phones then at their jobs. Yuck

They put us to a room that had a cracked screen tv. When we informed the front desk about it, they said they will fix. But they never fix it. We talked to 3-4 different front desk people and still the tv didn't fix so we were watching a show on a cracked screen. We checked out after 4 days and 3 nights and the tv didn't get fixed. What is even more frustrating is that they charged us for the tv that we didn't break. It was aggravating l having to let them know everyday of our stay there that our tv was broken. So watch out for this hotel, you'll need to check the room first to see if something is broken and report it to them immediately. I feel that it is every guest responsibility to check the room first to make sure nothing is broke. Otherwise, you will be charged for things that's broken that's in the room. My family had a bad experience with this hotel. They are not taking care of their guests. The breakfast was awesome though.

This hotel is either new or newly renovated. We stayed in a king room that was spotless and well-appointed. Everything worked, including the coffee maker, microwave, refrigerator and hairdryer. The AC was cold. The bed was comfortable as were the bed linens. I loved that the floors were luxury vinyl and not carpet. The bathroom with shower and tub was small, but quite adequate and very clean. The staff were cordial and responsive. As far as rooms in this area go, this was cheap at $103, including fees and taxes. It is convenient to the BJC Hospital West campus. I highly recommend the Best Western.

After 9 hours on the highway from TX, we were more than ready to rest. Mina, at the front desk, was expertly & professionally handling an angry guest. Then, she courteously checked us in with a friendly smile. Our room was comfortable & had much more room than the Tru Hilton we stayed in last month for a similar price. The bathroom doesn't have the long counter I like, BUT…check out the pics! Granite flooring & countertop, plus ceramic tile in the shower surround. The shower itself was a peaceful dream. Take notes Aloft & Tru Hilton! The bed was welcoming & my spouse was able to work comfortably. The pet fee was an add'l $10/night for our doggie & the location is close to the interstate. Hot breakfast was also a welcome site, offering biscuits, eggs, & meat choices! This will be our spot whenever we come to the STL.

Excellent location for visiting with our children who live in the area. Our room was very clean, bed was wonderful, disappointed in the breakfast options and the breakfast area however, everything else was great!

After being on the road over seven hours, I was tired, grumpy, and would have settled for anything. We walked into warm, welcoming lobby that had more of a cafe feel…so welcoming! The staff was happy and friendly! She was very helpful! We had two rooms, and she had been trying to find two rooms close to each other. One room was a handicap accessible room.

Hotel was very accommodating. Our first stay was awesome literally had room service daily (without having to ask for it), new towels daily etc. I was displaced from the MO flooding and we had to check out due to my under booking of the room and we went elsewhere but came back for a second stay a few days later and it wasn't exactly as awesome but not horribly bad either. So if you need someplace affordable and clean in Maryland heights this is a good spot

Watch your surroundings. Slow to little or no internet services. A/C shuts off at night, making it a hot and not so comfortable night sleep. Bed & pillows weren't too bad for comfort, except no A/C at night!

The hotel itself was nice enough. Although the price did fluctuate. My autistic nephew and I were asked to leave after paying $127 a couple of hours previously. He did go in the pool without permission and hit me after a car accident that left glass in the water because he was told the pool would be clean later that afternoon and ordered to get him out. I can understand getting him out of the pool but when people lied to him he remembers and takes his anger out on me. He hit me in the room and threatened to break some things which I was able to stop but with injury to myself. I understand the disturbance and even the fact that they asked us to leave after taking the money. But I demand that my $127 be returned to me because this is unethical and they knew that he had a tendency to act out. I will dispute it but in order to do so they will have to cancel my card and replace it again. I am very angry at these tactics because it is unethical.

Reasonably priced, room was clean and my stay was quiet. The staff was nice and the breakfast was actually really good. Conveniently located as well, quiktrip across the street, great food and drink all within like a 5 minute drive.

Newly remodeled and very clean. The rooms are not large, but if you aren't planning to spend a lot of time in your room, you'll be fine. Pool area was nice and clean, but had to be closed during our stay because somehow a car drove into it! Not at all the property's fault. We were worried because one of the nights of our stay, the hotel was filled with people going to a local concert…however, we did not hear them return at all. Overall great value for the price, especially how clean it is. They allow pets, but we didn't see any evidence of pet hair in the common areas.

This is a very nice hotel right off the highway. The room was clean and nice and we had no issues with anything. The breakfast had many different hot and cold options to choose from. We would definitely stay here again.

Pros Rooms had plenty of space, Hotel in good location Kids loved the pool Cons Hotel needs upgrades big time Breakfast was ok, but very little variety day to day No fans in bathrooms, kinda surprising in Alabama

The facilities looked great. A modern renovated look with many amenities but a disappointing response from staff for a simple item made the place less appealing. Travelling with young children, we decided to splurge and get the suite. When it was time to give our kids a bath, one we noticed was missing, the screw top bathtub stopper. We looked to see if there is a rubber one tucked away in the shelves or around the sink area but nothing was found. I went down to the front desk to see if their maintenance team would have one or even a rubber stopper so we could give our children a bath. I was quickly told no. No explanation, no suggestion for an alternative solution, an no apology. I returned to our suite less enthusiastic and began having buyers remorse at booking this Best Western facility. We ended up plugging the drain with a towel so we can give our baby and toddler a bath.

Jamie Hansen, Owner at Best Western Plus St. Louis West-Westport, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Our family of eight was traveling through the St. Louis area in route to Colorado for a family reunion and we decided to book two rooms here for an overnight stay to rest. The evening front desk staff was exceptional. She was knowledgeable, courteous and friendly. Our rooms were clean, comfortable and everything was in working order. The breakfast was wonderful. All of the items were hot and delicious. The staff were helpful, friendly and courteous. The check in/out process was quick and easy. The price and value were extremely reasonable compared to the surrounding area. We enjoyed our stay here and will definitely be returning in the future. Thank you Maryland Heights Team :-)

Our stay was very good and the kitchen staff, cleaning staff, and front desk staff were exceptional. Our room was clean with plenty of towels, a refrigerator, microwave, hair dryer, ironing board, and lots of lighting. Our bed felt amazing! Breakfast had scrambled eggs, waffles, fruit, cereal just to name a few. There are plenty of places to walk to since the hotel is close to several restaurants and retail businesses. Our room didn't have a telephone and we had to get a new TV remote but the stay went very well in spite of those obstacles.

Room was nice but, no bathroom fan. Pool was closed (unwarned). Only one working ice machine in building. Poor breakfast. Only one 12-cup pot of coffee for very large group of adults. “Scrambled eggs” were cold minced boiled eggs. Only one elevator.

Jamie Hansen, Owner at Best Western Plus St. Louis West-Westport, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Angela was an excellent Hostess. She made sure that breakfast was hot and everything was full hot and ready to be served onto the plate . Coffee was always full and hot. The place was clean and all my questions were answered promptly and accurately. Angela made my breakfast experience and excellent one.

Let me start by saying this hotel just opened back up after remodel. It is realitivly clean. We were here over night. Our room temperature never got below 77 degrees and was mostly 80. We called maintenance around 11:00 pm, they responded quickly, but failed to fix issue Then there is breakfast or should I say the lack there of. Was told we just decided not to offer it today. To top things off, all had was little dry pkgs of creamer. Coffee is better at QT a cross the street. Needless to say...WON'T BE BACK. I expect more from BW!

First thing is Ms. Raven was extremely helpful with my reservation when I got to the hotel my reservation was not in the computer has it was suppose to be . Ms Raven was able to rectify my situation and gave me beautiful room on the 4 floor with king size bed everything in the room was cozy I have no complains thank to you Ms. Raven you did a fantastic job. thank to Priceline for helping me book the hotel i have a wonderful stay

The room was up to Best Western standards. The first room was not cleaned when I opened the door but the desk got us another room on the same floor. Apologizing that had been having employee issues.. No harm.

This is the former Drury Inn right off of I-270 and next to Edward Jones campus. The hotel is a little dated, but the room was clean and quiet. And reasonably priced. However....... 1) First room I was given smelled like smoke (in a non-smoking hotel). They were unaware of this. How is that possible? Doesn't housekeeping clean the rooms and smell smoke? 2) Breakfast "bag" is OK, nothing exceptional, but I've had worse. A few more choices (fruit, for example) would be nice. 3) No coffee in the lobby. That's ridiculous. What hotel, especially with travel down dramatically, doesn't have coffee available in the lobby 24/7 (or, at least all morning). 4) Biggest concern is no Covid-19 protocol. Front desk person checking me in didn't wear a mask. Maintenance person didn't wear a mask. No one made the guests in the lobby put on a mask. "Corporate" says all staff must wear masks. Apparently, Corporate sent a "memo" but I guess staff is on their own to follow the guidelines/rules. Don't believe the website saying that they take guests' safety seriously.... doesn't appear that way. I may give a SureStay Plus another chance somewhere, but I won't be back to this property. No masks, no business...

I was surprised to see a hotel that is clean, well maintained, great service but not expensive. Check in was fast, room was clean and beds comfortable. Talked to the manager and he said they are converting it to Best Western Plus. I recommend this hotel to everyone.

I have been a very loyal BW customer over the years since 2013. They have one of the best rewards programs. My only complaint would be the gap in time from stay to $25 gift reward. I usually stay several night before the award arrives via email. This process needs to be more streamlined so you can use rewards for every subsequent stays in the future. This hotel location is great for access to highways, restaurants, and airport.

We were not told ahead of arrival that the breakfast buffet is not available at this time. A sack breakfast was available for a substitute, which would have been fine, but they ran out before we got ours. We found out later that other area hotels are still offering hot breakfast "cafeteria" style so that cleanliness/safety are a first priority, but you still receive what you paid for. Also, we did not receive any clean towels, no one dumped our trash while we were there and nobody was working the front desk to ask for towels on day 2.