Best Western Plus Hotel St. Louis West-Westport, Maryland Heights

The room was up to Best Western standards. The first room was not cleaned when I opened the door but the desk got us another room on the same floor. Apologizing that had been having employee issues.. No harm.

This is the former Drury Inn right off of I-270 and next to Edward Jones campus. The hotel is a little dated, but the room was clean and quiet. And reasonably priced. However....... 1) First room I was given smelled like smoke (in a non-smoking hotel). They were unaware of this. How is that possible? Doesn't housekeeping clean the rooms and smell smoke? 2) Breakfast "bag" is OK, nothing exceptional, but I've had worse. A few more choices (fruit, for example) would be nice. 3) No coffee in the lobby. That's ridiculous. What hotel, especially with travel down dramatically, doesn't have coffee available in the lobby 24/7 (or, at least all morning). 4) Biggest concern is no Covid-19 protocol. Front desk person checking me in didn't wear a mask. Maintenance person didn't wear a mask. No one made the guests in the lobby put on a mask. "Corporate" says all staff must wear masks. Apparently, Corporate sent a "memo" but I guess staff is on their own to follow the guidelines/rules. Don't believe the website saying that they take guests' safety seriously.... doesn't appear that way. I may give a SureStay Plus another chance somewhere, but I won't be back to this property. No masks, no business...

I was surprised to see a hotel that is clean, well maintained, great service but not expensive. Check in was fast, room was clean and beds comfortable. Talked to the manager and he said they are converting it to Best Western Plus. I recommend this hotel to everyone.

I have been a very loyal BW customer over the years since 2013. They have one of the best rewards programs. My only complaint would be the gap in time from stay to $25 gift reward. I usually stay several night before the award arrives via email. This process needs to be more streamlined so you can use rewards for every subsequent stays in the future. This hotel location is great for access to highways, restaurants, and airport.

We were not told ahead of arrival that the breakfast buffet is not available at this time. A sack breakfast was available for a substitute, which would have been fine, but they ran out before we got ours. We found out later that other area hotels are still offering hot breakfast "cafeteria" style so that cleanliness/safety are a first priority, but you still receive what you paid for. Also, we did not receive any clean towels, no one dumped our trash while we were there and nobody was working the front desk to ask for towels on day 2.