Best Western Executive Inn,  Marshall

4.0/5  - based on 131 guest reviews.
5201 East End Boulevard S, 75672-8365, Marshall, United States - See map
+1 903 935 0707 +1 903 935 1617



Your room

> Room 1

1 adult


Hotel advantages

  • Free parking
    Free parking
  • Outdoor pool
    Outdoor pool
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 130 traveler reviews
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Hotels in Marshall, TX are revered for southern hospitality, but you deserve more on your trip, like the cool and rejuvenating addition of an outdoor pool. Want to bring Fido on your family getaway? With a minimal fee, at our dog-friendly Marshall hotel, the whole family is welcome, because it's just not a vacation without them. An exterior corridor also makes it easy for all guests. Whether water recreation at Caddo Lake is on the agenda or you're just in town for a meeting with oil and gas companies, you deserve to stay in a comfortable hotel. Your Best Western Marshall, TX has everything guests need for an unforgettable trip. Start with choosing a great location and you're already on the right track. Our property is close to the Marshall Court House and East Texas Baptist University. If you have business to take care of at the court house or you're attending a special event at the university, your commute will be fast when staying with us. Marshall TX hotels deliver the best in service, but we combine that with a prime location, too. The Wonderland of Lights is a must-see for all travelers, but families especially enjoy this unique demonstration. Hotels Marshall, TX-style put guests close to all of the top attractions. Are you here for a big event at the Marshall Civic Center? We specialize in groups, and you can rest assured you'll be close to the center. However, you may not want to leave the comforts of your spacious room. There are 40-inch flat screen TVs in every room, along with pillow top beds for the ultimate in comfort. Non-smoking and smoking rooms are available, along with free Wi-Fi and a micro-fridge in all rooms. We're within walking distance of shopping and dining, so checking out that famous Texas barbeque is a breeze. However, leave the most important meal of the day to us. A free continental breakfast is offered each day. Book a room at Best Western Executive Inn today and get a great deal!

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 130 guest reviews
Certificate of Excellence
Business Business 23
Couples Couples 35
Family Family 41
Friends getaway Friends getaway 6
Solo travel Solo travel 17
Sleep Quality
Best Western Executive Inn,Marshall
  • 5
    « Clean and comfortable »

    I stayed here for a long weekend while at a dog competition as they are pet friendly (for a daily fee) and could accommodate me with a first floor room. Additionally, they are an exterior access facility which I prefer, especially when traveling with my dogs. This allows me to park outside of my door, easily take my dogs outside and I can easily load/unload my belongings. Adam, the front desk clerk, was very helpful when i made my reservation as well as with any questions I had during my stay. He was always friendly and happy to assist me. My non-smoking room was furnished with 2 Q beds and all amenities such as microwave and refrigerator, hair dryer, etc. My room was fairly large and had a nice flat screen TV. The bathroom was up to date and had a nice sized counter to place my toiletries. My only complaint about the bathroom was that when the bathroom light was on, the vent fan made a very loud noise the entire time. The air conditioner worked well. My room was on the back side of the hotel which was close to the grassy area for my dogs and more quiet than the front rooms closer to the highway. My only other problem during my stay was that my key needed to be reprogrammed each day. There were several restaurants within walking distance, and i especially enjoyed the Italian restaurant just down the block. I would definitely stay here again.

    « Just Okay »

    I think hotels are overpriced in Marshall, Texas. This room with a king bed cost $77. It was one of the less expensive Marshall hotels that got decent ratings. The lady who checked me in was decidedly unfriendly, which I found odd and off-putting. When I entered the room, I immediately noticed an unpleasant smell. It resembled insecticide, but I can't be sure what caused it. The room appeared to be clean and was comfortable enough for a no frills, one-night stay. It was nice to have a microwave and small refrigerator. The bed was comfortable, and the HVAC system worked well and wasn't too loud. The room with the toilet and bathtub/shower was lit by one light that was part of the vent. It had a low wattage bulb in it, making this room very dark. The sink faucet dripped and had to be fiddled with to turn it off. I would stay there again if the nearby Fairfield was much more expensive, as it was this trip.

    « good »

    clean room good rate good service one improvement for breakfast more protein like eggs but can't complain with the rate Good area no problems with reservation actually got there early and was allowed to checkin

    « Great place to stay »

    The staff was extremely helpful and kind. Room was very clean and updated. The bed was clean and perfect for a good night sleep. I used the laundry and it was neat and tidy as well. The property was clean and close to the freeway, but no too close. The pool was very clean and inviting. I would definitely stay here again.

    « better than expected »

    The outside of the hotel was not empressive. It was a small hotel. However, it was clean looking. The lobby was small but modern and clean. Our room was nice and roomy. It was a modern decor. There was a microwave and refrigerator. It had a sofa and coffee table and a desk. Plenty of room for my husband and I to work on our own things without being in each others way. The only complaint was the pillows were lumpy with no support. I would stay again though.

    « Excellent hotel convenient to I-20 »

    Excellent hotel. The room was very clean and the bed was very comfortable. The front desk man who checked me in was very friendly and helpful. The same with the woman who checked me out. My room was on the front of the hotel, but I did not have a problem with road noise.

    « Value and Pet Friendly »

    Traveling from Florida to Colorado and needed a good bed for the night. Travel with 2 little Yorkies. Charged $15 pet fee. Clean room and good shower. Good grassy area at end of parking lot to walk dogs. Check in host was friendly. Easy access to hotel.

    « Just OK »

    This hotel is experiencing a remodel. The lobby was all torn up and breakfast was in another room. Hopefully it will be better after it is finished. The breakfast was not very good with no hot items except cold gravey. The room was very nice-the bed was excellent as are all BW beds. The room was very clean.

    « I would think twice! »

    We decided to stay here after seeing the ratings and reviews on Tripadvisor. Plus it was a little cheaper than most. But, it was not a good experience. The lobby and breakfast room are being renovated and are completely gutted. They moved the breakfast to a regular size room. They crammed 3 tables in there and just enough items to say they provide breakfast. It was not a full breakfast and absolutely no room. The hotel is the older style with the entrance to the room from the parking lot. Not a big issue except we had construction workers and smokers hanging out just outside our door at night and in the morning. So every time you opened the door, you would get covered in smoke and some would come into the room. The room itself was the standard size room. It was old but everything had a fresh coat of paint on it and the carpet seemed fairly new. The door looked old and heavily dented. You could see daylight all around it when it was closed. It's back up security latch was just a small chain. So, overall our experience was not good. The money we saved by staying here was not worth it. We ended up going to McDonalds for breakfast and spent the money we saved. I understand how inconvenient renovations can be. But, it felt like they just threw a few items in a small room so they could still claim they provided breakfast. Plus, if you are going to have major renovations, why would you choose your peek time of the year to do so? I recommend staying across the street at Comfort Inn and Suites. We stayed there before. It is much nicer, with a more secure lobby entrance to your room, and has a full breakfast.

    « Nice hotel BUUUUUUT »

    This hotel was pretty well priced. The room was very nice and clean. They did not have any rollaway beds however, which makes things a little hard for our family of five. Our daughter had to sleep in a chair. ?? Our stay would have been rated a bit higher, BUT...we were awoken before daylight by a policeman pounding on our neighbor's door. (They are outside doors.) He was doing a welfare check for a man that hadn't shown up to work. Unfortunately they found him in his room dead. I know this is an EXTREMELY rare case, and I do not hold it against the hotel. Just being honest in our review. It was a very rude awakening. ?? Let's just say we got an early start that morning. Other than that, the stay was fine. :)

  • 5
    « Good place »

    I have stayed here every 15 days , and Iike it. The rooms are comfortable, clean. The breakfast is good. Free wifi, HBO, pool. And it is located close to the I20, there are some fast food places to eat if you stay there. The staff is very friendly, fair prices. I really recommend this hotel.

    « Great option in Marshall »

    The people who run this are very nice and appreciate their guests. The rooms have all been updated and its always clean. Have stayed several times and never had any issues. There are restaurants nearby and the location is easy to find.

    « Good for a one night stay »

    Not bad as a stop over for a good night's sleep. Clean rooms, comfortable beds, and quiet. Don't expect much from the "free breakfast", but there are restaurants in the area for that. Despite some ongoing remodeling, the staff is friendly and manages to be upbeat and positive.

    « Excellent stay »

    It was very easy to find. Our room was not quite ready, as they were doing some carpentry work in it, so for free we were upgraded to a room with a jacuzzi. The gentleman checking us in was very friendly. The room was clean.

    « Noisy and poorly maintained »

    Not good- we ended up with a room facing the highway and car noise was bad. Along with this our AC unit had a major issue making it sound like an airplane running out of fuel and the only way to get another room was to pay an "upgrade" fee to get a King room.

    « Friendly staff, clean big room, great sleep »

    We arrived late in the evening and still we felt very welcome by the night staff. The room was clean, smelled nice and had a good bed and matrass. The bathroom was okay, had very good waterpressure. Only minor negative were the towels, there were only two big towels in the room and no smaller ones.

    « Clean Room, Great Hospitality »

    I wasn't too sure about staying because it looked like a motel. Once I walked in the room I felt a relief because the room looked very clean. When I was checking out the gentleman at the front desk noticed an issue with my car and offered to help. Once I started getting into my car the lady that was cleaning my room ran to hand me my charger I had left plugged in the room. I was so thankful. There positive attitude rubbed off on me.

    « What a pleasant surprise »

    After driving 23 hours from Toronto Canada, we happen to stop at a Best Western for our first nights rest as we headed to Galveston TX to see the Gulf. The young lady working the front desk was so nice! We took the jacuzzi room as your bodies need fix' We received a discount for being HOG Harley members, bonus! The room was clean, bed was very comfy, AC worked fab! Happy it was a pet friendly place as we were traveling with our Morkie Maggie Mae. Woke in the AM to motorcycles parked outside our door... It was a beautiful alarm clock. Brrrrap. Thank you Best Western Marshall for being so awesome!!!? I highly recommend this place for my fellow motorcycle travelers too. Cheers

    « Comfortable and good deal »

    I would have passed it by based on appearance, but we stopped and got a good price. It was a small room but actually quite comfortable...noisy air conditioner but it provided great "white noise" for the room was a handicapped room but the bathroom did not qualify as handicap accessible, in my opinion. An excellent breakfast, friendly service, and overall a good buy!

    « Good »

    Room was great for the price. Bed could have been more comfortable, but again it was great for the price! Breakfast was decent- waffles, biscuits and gravy, frozen sausage biscuits, etc. No complaints here!

  • 2
    « Forget this one »

    We spent a miserable night at the Best Western Executive Inn in Marshall, Texas, recently. There has been a lot of rain, but it still does not explain why the bathroom door would not shut without a battle! Obviously, when the carpet was replaced the carpenter did not check the door to see if it would close. It wouldn't. And this was a Handicapped Room!! Needless to say, we left the door open all night and trusted no one would get a surprise visit. The other horrible problem was the air conditioner that rattled, wheezed, coughed, and rattled some more----again, all night long. The linens were musty, but this could be explained by the rainy days and nights the area has endured recently. Don't even think about breakfast----it consists of prepackaged muffins, a couple of over ripe bananas, and the usual cereal, waffle and juice. No yogurt, bagel, bacon/ sausage or eggs here.

    « Leisure Travel »

    We were traveling with a small group for leisure & sight seeing. Servie was good and staff friendly. Rooms clean & attractive for price point. Bedding was not good. Need new mattresses, sheets & pillows. Breakfast limited but presented okay.

    « Marshall Tx »

    The facility is nice, clean and quite considering it is near highways. Breakfast could be upgraded quite a bit and I wish there was a better selection of restaurants within walking distance. I will return.

    « Enjoyable Stay »

    The hotel is an older Best Western and the interior is showing signs of wear; however, the place was very clean, comfortable and very reasonably priced. The staff were very pleasant and helpful. All in all it was a very enjoyable stay.

    « Great place to stay! »

    We stayed for one night on our way across the country. Friendly, helpful front desk staff; our room was around the back of the hotel and very quiet. Hotel is not new, but our room tastefully updated and well appointed. We had everything we needed really. Comfortable beds and really easy access from the freeway. We will definitely stay here again.

    « Weekend Convention Stay in Marshall »

    We were very happy that our dog was able to join us. The rooms were surprisingly clean and updated considering the value of the price. Breakfast was on the small side, as I am not a "packaged-food" eater; however, the choices were much better than just a continental breakfast. Will DEF consider staying here again!

    « Excellent Service! »

    Great experience on a somewhat rough trip through Texas after driving for 15 hours from Florida to Oklahoma. Very friendly and kind people here! Clean and comfortable rooms. Would definitely come back to this hotel if I ever came through Texas again.

    « Good Stay in Marshall »

    This is an older motel and shows it's age, but is comfortable and a good value for the money. The staff is friendly and helpful, the location is convenient to the expressway and fast food, and the beds are comfortable. Not as upscale or completely clean as higher-priced motels, this is a good, solid place to spend a restful night on a long trip.

    « A little loud »

    We pulled in for the night on a long trip. Bed was good! Towels a touch rough. The road noise was loud! We have a 'wind machine' on our phone, so we managed, but lots of trucks, lots of traffic. Would ask for the back side if we stayed here again. Very clean and very pleasant front desk.

    « Nobody is perfect but.... »

    My first impression was it looks like a motel, and has a very tiny parking lot. When I met with the employee from the desk to check in his attitude was very amiable, courteous and willing to help if needed. When I finally got to my room it was okay from first look. I pay high attention to detail so I was dealing with a stained comforter and mold on the sealant around the tub. The shower water does run hot enough to burn your skin off. Which I actually like, but just a heads up for folks with young kids. The upside to things is when I read the reviews, before I came here, I was expecting loud noise from the streets or from a close by convention. All I heard was the soft sound of street cars passing, I'm from big cities so noise is not a big deal. The AC blasted cold in the daytime and hot in the colder nights. The TV was a flat screen and they had a good channel list. The wifi worked as fast as I needed it to. Also the front desk guy knew the area well enough to introduce the jalapeño tree restaurant to me. I stayed two nights there, so when I came back to my room I had fresh towels, my bed was made and all my junk was still accounted for. So besides from the gross minor details it was a comfortable stay, with great hospitality.

  • 4
    « Great staff »

    I've stayed @ this Best Western before, so this was a return visit. I had booked the room and had 2 friends with me. We wanted to use the gift card my friend had- no problem. Adam was able to make it work for us. Never had a problem before. This time we had a problem with the TV remote. Called the front desk, it was taken care of within 10 min. Early am the fire alarms went off...very irritating. Called the front desk. Young girl (sorry didn't get her name) handled things very well. Called her manager, called the fire dept, and had everyone come to the office. She had coffee and drinks ready for us when we got there. Kept apologizing even though it certainly was not her fault! Have to say I was very impressed. Staff seemed young (I'm older!) but very competent. Thank you for employing such great staff. I'll definitely use this Best Western when I'm back in the area.

    « 2016 Road Trip (6,000 miles) »

    We travel with our golden retriever and were on the road for 22 nights. We chose Best Western because all but one was pet friendly. All hotels were good locations, people made us feel at home, good atmosphere for our dog, and it is nice to have a hot breakfast before traveling.

    « one night stay »

    The property was well staffed at check in. However, I did notice the breakfast was not complete with what I normally have from other B/W locations. Weak,in the variety of breads, bagels, and rolls. No eggs of any source were even offered. No potatoes of any sources were on the menu.

    « Very clean and comfortable »

    I stayed in a king room the side chair and ottoman were very comfortable the TV is very large and high definition lots of channels microwave and refrigerator granite in the bathroom vanity as well as granite on the walls above the bathtub I highly recommend this location however I did deduct the store because their breakfast is not the best in the pool could be much better however I do recommend dislocation

    « Best in Marshall »

    Always a pleasure to stay at this hotel. Rooms and management are excellent. Convenient location just off the interstate with plenty of options to eat and shop. Rooms are always clean and well maintained as are the grounds, with ample parking close to rooms. Wouldn't stay anywhere else.

    « Christmas Season Get-A-Way »

    This was adequate for our short Christmas season get-a-way and met our needs very well. Breakfast is somewhat limited, but we were satisfied. We did our sightseeing in Jefferson, Texas and this was the closest Best Western.

    « Very Helpful and Friendly Staff »

    Haven't stayed at a Best Western in quite some time, but was very please with my last two stays. Can't say enough for the helpful and friendly staffs, something that is often lacking at many hotels/motels. Would recommend staying at this location.

    « You can park right in front of your room. »

    Wonderful rooms, convenient, and the staff was very helpful and they were all white Americans. The TV, internet and all worked just fine. We stay here every year traveling to South Texas for Christmas.

    « Very Comfortable Stay »

    Got a room on the backside of the building to avoid any threat of noise from the roadway out front. The room was nice and clean, beds very comfortable, and the staff was very helpful with directions to places to eat and even directions to see the downtown Christmas decorations. A great stay -- we pass this way again, we will definitely stay here.

    « Staff went out of their way to help us »

    My fiance and I arrived at the Best Western and found out there was a mixup with the reservation made on The staff were very friendly and worked diligently to resolve the problem. We stayed four nights and would recommend getting the room with the soaking tub in the living room. It was a great way to relax after a long day. Finally, the Texas shaped waffles sure are tasty!

  • 5
    « Excellent Sevice at Best Western »

    Very friendly staff; clean, comfortable room. Helped me with some business correspondence on the lobby guest computer and printer. They made it very easy. Great location with easy access to restaurants and gas stations.

    « Don't Stay on a Weekend »

    This hotel is a lovely facility with caring, helpful staff, comfortable rooms, and a decent breakfast buffet. Its location is convenient to the city of Marshall and several tourist attractions. The room itself was great - multiple channels on DirecTV, very comfy bed, and lots of room to move around the room. The reason I titled this Don't stay on a weekend is because the hotel is close to a convention center, and there was loud music coming from there on both Friday and Saturday nights. All I could hear was the bass but it was loud enough to hear inside the room over the normal TV volume. I spoke with the front desk several times, and they said that it happened a lot but they couldn't do anything about it. They did call the facility, once on Friday and twice on Saturday night, but the response was that the center staff could do nothing about it, that they rented it out and had no control over the renters. This went on until 10 pm Friday night and 12:30 am on Saturday/Sunday morning. If you do stay on a weekend, try to stay on the front side because the booming didn't seem to be as bad as on the back side of the building.

    « 3 Nights - 3 Motels »

    My wife and I recently retired and we drive from Colorado to Florida twice a year. It takes us 4 days so we need a motel for 3 nights. On this trip we stopped at a La Quinta (73+tax), a Best Western (83+tax), and a Hampton Inn (121+tax). None of them were worth these outrageous amounts, but we're old and need a decent nights sleep. In short, the La Quinta and the Best Western were both noisy with embarrassing breakfasts. The rooms were clean and the beds were OK. The breakfast at the Hampton although again grossly overpriced, was decent with eggs and sausage in addition to the normal cold carbohydrates and bad coffee. The biggest difference was the room which was quiet and the bed which was very nice. Our return trip to Florida in coming up in January and I'm thinking of going cheaper on the room and adding a fast food breakfast.

    « One night stay »

    Called ahead on a Thur night for a reservation ... Glad I did as it was the last room and there were people looking for a room when I arrived. Very friendly staff, decent room, comfortable bed... Breakfast was a little limited in both items to eat and seating capacity but it is a small hotel. Certainly a decent option for a stay while traveling through the area.

    « Overnight stay on our way to Tomball »

    We arrived late..9:30 pm and we treated very well. We were tired and the room was very clean and comfortable. The breakfast was very good. The staff were very pleasant and helpful!! I know...lots of very(s)..but it is a nice place! They had good coffee. You could make your own waffles but they had yogurt, muffins, Jimmy Dean sausage biscuits, & juices etc. The bed was comfortable.

    « It was a pretty good stay! »

    This area and hotel room was very peaceful and quiet. My stay here was very pleasant and ambiance was amazing! Marshall is a very small and unique town, and staying at this hotel was a better experience than I could have imagined in a town like this. The Manager, Pete Patel, was very helpful during my stay here. I will give anyone recommendation to stay here, especially with the services I received during my stay here. Would definitely stay here again the next time I come here!

    « Nice place to stay »

    We were on our way home from a business conference in Houston and stayed at this hotel - they are pet-friendly. Very helpful with general city info. One-night stay, good clean hotel - everything we needed.

    « I really like this place! »

    I stayed here twice during a seven-day trip, and it will be our new stopover on our cross-country drives. It's a 10-hour drive from our home east of Atlanta. We've usually stayed in Shreveport before, but we'll go a little further and stay here. I have the sense that this an older motel that was remodeled by someone who really knew what he or she was doing. The rooms are spacious and nicely decorated. The furniture is considerably better in quality than the average mid-range place. The rooms are very clean and well maintained, and everything works - all the lamps, all the plumbing fixtures, all the furnishings and amenities. This is rare - I usually find something wrong. After lukewarm low-flow showers for the past four days, it's good to have a hot shower with enough water. The bathrooms are particularly nice and roomy. I hate the ones where the toilet is jammed up against the wall, the shower or both. Here the shower walls are lined with a granite-look countertop material that has also been used for the sink countertop. This looks nice and easy to keep clean, so no cracked tile or peeling paint. It's a good idea and other hotels should consider it. The service here is excellent. Adam at the front counter is pleasant, efficient and helpful. Marshall seems a clean and prosperous town, not like the Permian Basin towns which manage to be both prosperous and shabby. There are several good restaurants, a movie theater, and a good-sized mall.

    « Great Value »

    We have stayed here several times and never had a problem. Clean rooms at a good value. Staff is friendly and helpful. Location is central and easy to access. Breakfast is basic continental items but there are restaurants nearby so it's not a problem.

    « East Texas Experience »

    Best Western Executive Inn situated in Marshal Texas afforded the opportunity for me and family to feel welcomed and at home. The staff was very professional and courteous. The facilities were well kept. The rooms were clean, neat and orderly. The staff exemplary East Texas hospitality guarantees we will recommend booking a stay at this Best Western Executive Inn, Marshal Texas to all our family and friends!

  • 5
    « Good Place »

    Every time we come to Marshall Texas we stay at the Best Western. We are treated nice and the staff does every thing to make out stay a pleasant one. Any time we need anything the staff does everything to help. I would recommend staying at the Best Western

    « A Great Place To Stay! »

    On our trip west, we stopped in Marshall for one night and were very pleased with this hotel. The room was clean and well equipped and was very comfortable. We would highly restating here! The staff was friendly and helpful. We were not in time for breakfast but they still allowed us to eat, getting things out again. Plus the price was better than most for the area.

    « Stay Here if You Are In Marshall, Tx »

    We had stayed here once before and the road noise and guests were noisy and somewhat disruptive. Our stay this time was very pleasant and the road noise was at a minimum. The room was nice and clean, bed was comfortable and everything worked as it was supposed to (the toilet was a bit noisy but oh well). Loved the ceiling fan....nice added touch. Overall, I would definitely reccomend this facility to anyone staying in Marshall, Tx or just travelling thru. Very nice and a good value. Close to a lot of eateries and not far at all from shopping centers (apprx 3-6 miles). Right off 2 major hwys...I-20 and Hwy 59 so it's convenient no matter which direction you are travelling.

    « Overnight Stay »

    This was just a quick overnight stay. This place is nothing fancy but has everything you need. The bed was comfortable and there are many convenient power outlets. The shower head is tall enough for my large husband. Nice touch is a ceiling fan. Breakfast is nothing fancy but does have waffles, biscuits and gravy, sausage biscuits and egg & sausage burittos along with the usual yougurt, breads cereal and fruit. Only negative was a noisy a/c unit and a bit of damp smell covered with airfreshener. Price was reasonable and a number of decent restaurants to eat at nearby. Would stay here again. Staff were very friendly.

    « Friendly staff, comfortable beds »

    Stayed for five nights. The staff were friendly and ready to help with any needs. The bed was very comfortable. There was road noise but all the hotels in the area are right off the highway. Went to the pool a couple of times. It was clean and not over chlorinated.

    « Good for an Overnight Stay »

    It was a quick overnight stay. I have to say (due to no fault of the motel) it was quite noisy. Alot of road noise and it sounded as if someone was talking loud just outside of our room until nearly 3 in the morning. It was a smaller more compact facility. Overall though, even though it's an older facility, the room was nice and clean, decor fine and everything worked well. It's great for a quick stop.


Getting to the hotel ...

All directions
·From: All directions. The Best Western Executive Inn is located on the west side of Highway 59, 1,000 yards north of the intersection with Interstate 20.