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Best Western Premier Hotel Sail Plaza Manta, Manta

4.5/5  - basé sur 73 notations.
Km 1. 7 via a Barbasquillo, 130802, Manta, Ecuador - See map

The most important Pacific Coast hotel, the Best Western Premier® Sail Plaza Manta is located in front of the sea in the Port of Manta, one of the most important Ports in Ecuador. Surrounded by wonderful beaches, the hotel has two restaurants, one All-Inclusive and one Executive. Two bars are near the restaurants. Also, one pool bar, an outdoor pool and a kid’s pool. Featuring express check in and check out, a convention center, 14 meeting rooms, a business center, karaoke, disco and show room. Also a Chapel is onsite for religious plans. Enjoy the food in the food court center place. feel relaxed in our exclusive spa or beauty salon. Our attentive multilingual staff will take pride in providing personalized service. The best up to date technology will let you feel like you are in your own office or your own home.

Best Western Premier

Hotel Sail Plaza Manta

LABEL_ITINERAIRE

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Spa
    Spa
  • Outdoor pool
    Outdoor pool
  • Free airport shuttle
    Free airport shuttle
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Massage services
    Massage services
  • Game room
    Game room
  • Tennis court
    Tennis court
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 74 guest reviews
NOTE ISSUED
Excellent
45
Very Good
21
Average
4
Poor
4
Terrible
0
REFER TO NOTICE
Business Business
37
Couples Couples
6
Family Family
25
Friends getaway Friends getaway
4
Solo travel Solo travel
0
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"What a great choice!!"

5
19/06/2018

After visiting beautiful Ecuador, I need to highlight the amazing experience me and my wife had at the Best Western Premier Sail Plaza in Manta. The experience me and my wife had at the Sail was awesome. She went to the spa with wine and I enjoyed the pool with a great selection of scotch!! The view we had from our suite was priceless! They had a bunch of fun activities including a monologue and theme nights like italian night that literally made us stay because it was so worth it for the price! Nothing but perfect service, exclusive treatment and delicious food that made our Manta experience 100 times better! extremely recommended choice!

Cesar R, Director Comercial at Best Western Premier Sail Plaza Manta, responded to this review
Dear Rey R: Thank you very much for your comments, please feel free to contact us any time you like, to come back to the hotel. Best Regards, César R.

""Almost there, but still lot of work""

4
09/03/2018

I copied my title from another traveler because it perfectly summarizes my feeling from my staying at the Premier Sail. It's a brand new hotel in an area that is still to be developed. Facilities are ok and room is comfortable but not as nice as one might expect from a new hotel. Staff was very friendly and attentive, but one has the feeling that the whole operation is not yet running. I stayed there (on biz) for just one night and had no time to explore it so my perception may limited. Price was ok and it's definitely a much better alternative than the Oro Verde where I stayed in my previous visit.

Cesar R, Director Comercial at Best Western Premier Sail Plaza Manta, responded to this review
Dear Joao : Thank you very much for your opinion, wea re working every day to have better services for you, we expect that your next stay you will feel as good as you will like. Best Regards, CESAR R.

"Excellent Hotel and Staff"

5
23/08/2017

When our group goes on these trips as we do medical mission work, we don't expect too much of hotels. We generally want to put more money into helping people. The hotel looked in great shape. The rooms were very clean and modern. The bed was very comfortable as well as the linens. I will even say the WIFI was incredibly fast. I carry an in-country local hotspot and the hotel wifi was still faster as I have to upload video fro our group. I will also say the buffet at the restaurant was very good as well. They had some themes and each night was always something good. The staff was extremely attentive and helpful and really worked hard. Manta is a recovering area and this hotel is a great place to stay.

Cesar T, Director Comercial at Best Western Premier Sail Plaza Manta, responded to this review
Dear Hobbesey: You know that hte hotel is your home, please feel free tocontact us any time to come back any time you will like. Best Regards, CESAR

"An oasis in an area that needs development"

5
12/08/2017

The best hotel we have ever stayed in Beautiful facility. Outstanding customer service from every employee Juan was waiting for us at the airport with our name on a large poster. Jorge went out of his way to help us get a sandwich when we did want the full buffet. We did not speak Spanish, but this was never a problem. We cannot say enough praise for this hotel staff

Cesar T, Director Comercial at Best Western Premier Sail Plaza Manta, responded to this review
Dear Marquette: Thank you very much for your comments, please feel free to contact us any time to come back to the hotel, you will be always welcome. Best Regards, CESAR

"Muy buen hotel"

5
14/05/2017

Excellent hotel, either for business or family saty, have all the services, very kind crue, excellent food, great rooms, and it the salons are very big and nice, all rooms have sea view, will definitely come back again.

"Service"

2
18/04/2017

The evening of April 11 expats were going to go to dinner. So we decided to go to the NEW BEST WESTERN PLAZA SAIL and check it out. This is something we do on a regular basis. One of the lady's is a great pianist so she played for us. We were the only people in the lounge and we all ordered drinks. We then found out that the bar wasn't staffed but they would have no problem serving us.WRONG! It took anywhere from 20 to 40 minutes to receive our first drink or glass of wine. I ordered gin and tonic and after about 10 minutes I was informed that they couldn't make a gin and tonic. But they did have vodka and orange juice. Well after another 10 plus minutes I did receive a glass of orange juice with a hint of vodka in it. Next week went to the dining room, nice area but empty. At that time we took a vote and voted not to waste our time at the BEST WESTERN PLAZA SAIL. I MUST say the young lady at the reception desk had perfect English and did the best she could to apologize for the management. I felt sorry for her as the hotel management should have staffing to accommodate people that come thru the door. We were the only people who came in the door.

Cesar T, Director Comercial at Best Western Premier Sail Plaza Manta, responded to this review
DearHoward, thank you very much for your opinion and we are so sorry with your for all the inconvenients during your visit to the hotel as you may feell we are in an openning process and we are going to have bilingual people all over the hotel, so please we want you to apologize as for this , let us to have another opportunity to serve you as we have to do. Best Regards, CESAR

"Almost there, but still lot of work."

3
08/04/2017

People and staff everywhere throughout the hotel are very customer friendly, service oriented and highly motivated, a very good basis for future success! Especially the guys at reception are very helpful. In general this hotel has a lot of potential. Beautiful swimming pool and comfortable reclining chairs. Rooms are good in general, as one expects from this hotel type. And I'm absolutely sure it will be five star and highly ranked on hotel sites and Tripadvisor in the near future, considering the large scale effort to finish the building and decorate the remaining rooms. And that sums it up: the hotel is not yet ready enough. It's been open for a few weeks we were told. So for now, I'm afraid I cannot give it a high score yet, because expectations of high-end upmarket hotel were high. There are some startup issues. Below are the reasons why, and I am writing this so that the very motivated staff can learn and improve, and will make this place a high score in the future. Some electrical wall outlets not working in room. Check all rooms on working outlets. No hot water in shower; they tried to fix it immediately for us, but no luck. Things like hot water should be ready in an upmarket hotel, one would expect broken hot water in a hostel, not in this type of high end hotel. Check all rooms on hot and cold water. Big buffet lunch served every day for virtually no guests, what a waste of a lot of good food. Very uninspiring restaurant decor. No a la carte, only after insisting; we don't want to spend 40 dollars on buffet, while all we want is one sandwich... Underground parking and hotel site construction still in full swing. Building waste materials are not disposed of, but just dumped outside the hotel. Sea view from left side of building is pretty good, but way too much garbage and building waste just laying on the ground, which looks like it could have been cleaned up several months ago. Clean all garbage in the hotel surroundings visible to customers. Some part of the swimming pool area can not be reached, only through shallow water. Looks like steps were forgotten. Fitness equipment not hooked up. Not ready. Electrical cable plugs of fitness equipment do not match power wall outlets... Hook up the right cables. Booked superior suite, but not ready, as in: not completed furnishing and decorating it. Got standard double, which is a perfectly fine room, but don't sell the superior suite in the first place if you don't have it. Tv only one channel. Cannot figure out how to get other channels (and I am in the IT industry). Provide each room with a manual. Booked one large king bed, but got two single beds instead. Give customers what they booked, or check with customer instead of proactively changing it without consultation. Lobby music system is just little too loud late in the evening, it keeps you awake when you are trying to sleep... I guess a restaurant must be built on the terrace looking towards sea, but not there yet.

"One of the best hotels in Ecuador"

5
07/04/2017

Even if this hotel is not yet officially open to the public, last night our company hosted an event with almost 80 guests. In few words, no other hotel in Ecuador has such great facilities. Their staff is extremely friendly, food is fantastic and their pool and meeting rooms are up to the level of any big city in the world. Obviously, their rooms are brand new so they are top-notch. Congratulations