Best Western Plus DeSoto Inn & Suites

The rooms were clean, order free, and comfortable. All of the staff were professional, friendly, and helpful. The breakfast was adequate with a reasonable selection of items. The hotel was full, but the hotel was quiet.

We were pleasantly surprised by how clean the hotel was. We are very particular about smells. Happy to find no odors at all. The hotel is used primarily by contractors, but they were absolutely pleasant and not an issue at all.

I usually stay at my mother's house, but we were cleaning it out. I was very impressed with Best Western-super friendly staff-from desk clerk to housekeeping to breakfast staff. And the breakfast was extensive-even waffles and biscuits and gravy! My room was very clean and comfortable.

Room smelled like smoke and cheap cologne. Check in staff was rude. I complained about a smoke smell in the room and the check on staff argued that it was a smoke-free facility. I had to explain that people don't follow the rules. Hotel management brought in a machine to filter the air, but it also put out a very strong perfume odor. They also had Damp-Rid buckets in the room. They much deal with some moisture issues in the room. If working in Mansfield, you may be better off staying at a Hilton or Marriott property in Shreveport. I shortened my stay by one night and found a suite at a Hilton property near the Shreveport airport for the same price.

Excellent hotel, very clean, extremely helpful staff. The complimentary Breakfast was delicious with both hot and cold items. I will reserve rooms at this hotel in the future for a family event planned for 2024.

The elliptical and stationary bicycle machines were impossible to use. On the lowest resistance settings it took an extraordinary amount to make them work. The resistance could not be turned down to human level. No fruit or yogurt at breakfast - just junky food.

Mansfield -not many options, but if you have to stay, this would be the best option. The room was clean, sheets smelled and felt fresh. Bed was comfortable. Breakfast actually good.(better than Macdonalds)

Had a great stay while working in the area. Everyone was friendly and helpful and the motel was very well kept. The rooms were very clean and comfortable. I would definitely recommend staying here anytime you in the area.

Fantastic little hotel, that has made a lot of meaningful improvements over the last couple of years. The rooms are clean and the staff is friendly. They have a few new upgrades in the process, so expect a few workers being busy, but progress is a good thing.

Excellent hotel. Clean rooms and good breakfast. Everyone was really friendly. Great experiance. One of the nicest Best Western Plus hotels I've stayed at and I've stayed at quite a few. Would recommend this hotel again and again!

From check-in to check-out, every single thing about this hotel was wonderful. We booked online but also called the hotel with questions, the desk agent was very helpful and the housekeeper were great as well.

Hotel reeked of mold, hotel would not accommodate for health conditions for meal, made excuses why they wouldn't. Moldy smell clung to clothing and hair, had to shower and wash all clothing when we arrived home.

Our stay was lacking. Leftover food was in our fridge. Pool was closed. Breakfast was bagged (no choices) and included spoiled OJ. This might be due to covid, but the other hotels we stayed at weren't this way (they handled it better). I would've chosen another hotel had I known.

This has been my home away from home for the past two years . The staff always knows my name and makes me feel welcomed and loved. I have prayed with many of them and they are a blessing to me. The facilities are well cared for and give me all the comforts of home.

I came for a family reunion. I have booked once before so i knew i wouldn't be let down and it was exactly how it was the first time great. The front desk ladies are awesome great customer service and wonderful warm faces. The cleaning staff amazing service and fast service I'll always stay here when i come into town.

I had a reservation and checked in at the Glo Best Western in Desoto, Texas for a family reunion 5/24/19 - 5/27/19. This hotel front desk clerk calls me on 5/25/19 from Best Western Desoto, Mansfield, Louisiana and asked me if I still needed my reservation because they were holding my room. I told him I did not have a reservation at their hotel. He calls me again on my cell phone and becomes agressive and accusatory. They charged me for 3 nights on my debit card and refused to reverse the charges, even after the general manager from the Desoto, Texas location tried to intervene on my behalf. I had to call my bank to reverse the charges and cancel my debit card for fraudulent charges on a holiday weeked 1200 miles from home. I have NEVER had this happen at any other hotel in my LIFE. I cannot reinterate the frustration and violation I feel. My family will never use this hotel chain to host our reunion or patronize this brand EVER. Be very careful, something is very wrong.

The staff is very friendly and always makes me feel at home. I Love the staff and owners and they do all they can to always make me feel special and make sure all my needs are taken care of to my satisfaction. If you are passing through the area this is by far the Best place to stay

I love staying here, very friendly staff, quite and peaceful. The rooms were very clean and fresh. I would stay here again. I do not have anythinng negative to say about this hotel. This is my favorite

We left this hotel after a few hours. we checked in and were given two rooms on the third floor. immediately after getting off the elevator the smell was terrible. we thought it was just in the hallway. we walked into our rooms and it was so bad. we turned the ac on high hoping to get air moving around. we found a damprid (this is to get rid of humidty) container behind the sofa. it was already full of water. there was mold on the wall above the shower. the water in the toilet was yellow. after flushing it was still yellow. I went to front desk. she told me the damprid was an air freshner....which it isn't. she gave me a bottle of frebreeze. I took it and sprayed both rooms. we left for about 30 min. never unpacked. when we returned it was no better. the front desk clerk said she could not move us as they were full. She could not get in contact with the manager. Computer in business center was broken. Pictures on the wall in the rooms had been removed and there were holes. I could not get any type of paperwork to ensure we would not be charged for the rooms. clerk said she would send an email and leave me a voicemail. Never received either. we moved to Comfort Inn in Mansfield which was 100% better and less expensive. there were other guests there that had moved for the same reason. It is a shame that this new hotel is being run down by the independent owner. If I was Best Western I would not put my name on this hotel.

It's probably the nicest hotel here but it smells so bad like mold and mildew. After 3rd day I found that the air conditioner was leaking all over the carpet. I really hope they would work on getting this issue fixed.

This was a great hotel stay! The staff was great, the breakfast was good, the room was clean and spacious! The water pressure in the shower was perfect! The indoor pool was a nice touch! This hotel is wonderful!

Staff not very friendly, very unprofessional. Noise from next room sounded like they were either fighting or wrestling. Had free points but my credit card was charged anyways. My wife and I have been loyal customers with Best Western, but after this we probably will no longer be.

This is a decent hotel. As Marriott Platinum we received an upgrade to a suite. The room had plenty of space but they need to add some charging stations or lamps with outlets in them as most of the outlets in the room were inconvenient to access. Breakfast was adequate and typically Fairfield - I really liked the wheat bread offered and it made wonderful toast. I would stay here again as all was clean, the bed was comfortable and the staff friendly.

Overall enjoyed stay, everything clean and rooms were very good, although rates are not competitive for this area. Would stay again but will shop other hotels in area for competitive rate. Best and newest hotel in Mansfield very clean and well kept.

The hotel was clean and comfortable. Good value for the price. Room was clean and neat. Dining room and lobby were nice enough. Hotel front door opens automatically; which was good because I had many things in my hands. I would stay here again when I have to work in Mansfield.

Train Noise Nightly, I was there for a business trip. Property is fine but the room this time smells floor mildew. The room was looking like it was under renovation with the wall picture taken off and the screw holes unpatched. More importantly, a train passes by nightly and blows its whistle at 10PM, 11PM, 1AM, 4AM. If you do stay, ask for odd number rooms, which is not facing the train.

Unfortunately we had to be in Mansfield for the weekend for a funeral so I searched hotel options. There weren't many, but the Best Western seemed to be the best choice out of the others. When I saw the rooms I wondered what the other hotels must look like if this was the best. The hallways smelled of mildew and so did the rooms. The first room they checked us in had a STRONG order of something. Not sure if it was just mildew but I asked the housekeeper if she could spray it. She did. Unfortunately it didn't help. We tried to lock the room but figured out it wouldn't lock. After 15 mins. the desk sent someone up to look at it. He couldn't fix it. They told my husband to come down for another key. We walked in the 2nd room but it was not ready. Housekeeping had just entered to clean it. We called the desk...they told us to come down for another key. I told them to bring it up. After all, we were the guests and the ones inconvenienced by this. We got to the 3rd room to discover it was worse than the other two and also smelled of mildew or something (see pics) but why complain? I'm sure it wouldn't get any better. Saturday morning a housekeeper entered the room to ask if we needed service. I was shocked to look up from my phone and see her standing there because she didn't knock or identify herself before coming in. I refused service. Breakfast was horrible but I didn't expect it to be good. This place needs a MAJOR renovation. Especially since the rates do not reflect the condition of the property. Apparently there's a water leak in the building. Good luck if you stay here.

My reservations were completely messed up. I called ahead to say I'd be late, when I finally arrive the clerk sends me to a room and I go in with my keycard to a room full of men. Very uncomfortable situation. Had to go back get reassigned a room. Then 3 different times hotel staff came into my room with their own key to see if I was ready to check out when I had another night already on my reservation. Complete and total chaos!!! I'm just hoping my bill won't be screwed up when it appears on my credit card. Not pleased at all!!!

I booked the entire conference room and dining area to host a private event. I paid $250 to use the space for 2.5 hours. When I went to pay my deposit, I was told that there was no receipt available showing my remaining balance. The front desk attendant was very rude. Her name was Donna. On the day of the event I was only given an hour to decorate before the event started. The event ended up starting late, food didn't arrive on time due to not being able to enter until an hour beforehand. We were not informed of this policy at the time of booking. It was a totally inconvenient! I will never use the property again for hosting events.

Even before I got to the hotel I called to book my room on the national hotline and the young lady was very professional, helpful, and friendly. It was done quickly and to my satisfaction. At the hotel, all of the front reception employees were very nice and helpful even when answering the phone. The hotel was clean and well lit. The only downside is the pillows were very small compared to the ones I'm used to and it took a little while to get used to. Also you can hear traffic but with a little white noise it's comfortable. Overall it was a comfortable stay and I will likely stay again.

We got tired of driving, so we found this hotel on the way to a wedding. It's standard on price. The room itself had a mild smell of mildew, but looks like it had been updated. The WiFi worked ok, but was a bit on the slow side. The breakfast was surprisingly good. Pillows are a bit on the small side.

I do have to sleep in hotel for at least 260 days a year due to the nature of my business. I had slept in many hotels but Best Western is different. Best is the best. You can't beat their services. I will recommend it to friends and foes.

This is a great place to stay. It is very quite if you are sleeping during the day. The staff has always been pleasant and helpful. Depending on the day of the week and time of day, they can suggest some good eating places close by.

The staff was very helpful and caring and the rooms were very clean. The breakfast was filling and the location was convenient to any area of the city. I highly recommend this hotel to stay for any purpose.

Rooms were comfortable and front desk personal is always very helpful. The pool and hot tub have always been clean. Gym equipment could use some updating. Breakfast is always been set up on time and the coffee is always hot!!! This is one of the nicest Bestwesterns I have stayed at.

Nice place to stay in an area that is not heavily populated. Has an indoor pool and hot tub. A place to grill food out on the terrace. Feels like home away from home. A short commute from Shreveport, Bossier City and Natchitoches Louisiana.

Great hotel. Stayed one night. The GM and the Assistant Manager are exceptional. The breakfast was great. Wonderful rooms and breakfast...I did not use the fitness room or the pool, but had i stayed longer I would have used them

The hotel is nice enough for under $100 per night for a king size room. The pool and hot tub were indoors and provided towels poolside. Breakfast is included with the room. The whole hotel smells of chemicals, they desk clerk explained that carpets had all just been cleaned. I found my room to be clean and very nice.

Everything was perfect. The staff was kind. The room was very nice and clean and they breakfast was awesome. We come every year for our family reunion and it just gets better every year. The kids love the pool and I love that everything is always SO clean. That is very important to me. Awesome

Checked in on a Friday and out on Sunday...Over all our stay was good. This was my first stay with Best Western and it will not be my last....I even signed up for the rewards loyalty club. I love the fact that they have a indoor pool hate it close at 10pm wished it stayed open later. Everyone I came across at the front desk was very friendly and helpful. KIM even helped me find my brother at the Disco,I called her at the desk and she talked me all the way to him. (his phone didn't have service so I couldn't reach him ). April listened to me fuss about housekeeping and offered help. Kim checked us in first thing I seen was a smiling face and friendly tone. April checked us out with a smiling face and friendly tone. I was more than happy to fill out the survey that was left in the room and I think her for everything and told her how I can't wait to visit again. The only thing that was crazy to me was the entrance (by it being my first time there) when I pulled up there I thought I was about to flip over it was so high!!! That entrance is not for cars at all. My daughter was like mama we can't stay here.....lol I had to backup into the street to turn around then that's when I seen the service rode.

Rooms smelled very bad with a moldy/mildewy smell. They switched me to three different rooms and all smelled that way. We had a group of 13 staying at the hotel and everyone had the same/similar experience so that is isn't isolated to a few rooms. I would not recommend d this hotel at all.

After 15 hours of driving this was a very pleasant Hotel. The staff was very nice the rooms were very large and spotlessly clean. The blackout curtains allowed us to sleep in a bit the bathroom was well-appointed and the beds were comfortable. The free breakfast was adequate.

We stayed at this property due to a grandchild's softball tournament in the area. The room was nice, very clean and courteous staff..Wish the breakfast had a few more items..Only issue was the tv...The remote is very hard to operate, even tho we are very literate. Even our son in another room had an issue as well..Overall, a very nice place

If you need a clean place to stay with good service, this hotel is great. The pool and patio need care but clean rooms and good service. Remember Best Western only allows room entry from inside the hotel.

My husband and I stayed at the Best Western in Mansfield, Louisiana the weekend of April 16, 2016. We had a king suite. It was nice, roomy, and clean. We didn't eat breakfast there so can't comment on it. Mansfield is a small, country town with only a few hotels. Best Western, in my opinion, is the best in their town and worth the money for comfort, safety, and cleanliness. Perk is an indoor heated pool!

The room ( a king-sized bed) was clean and comfortable. The bed quality was really nice, and the amenities of the room also very nice. During checking, the staff seemed a little cold, but marginally friendly. We just felt that the usual Best Western welcome was not there. (We had to ask about breakfast times, and were given just a short answer, and then had to ask about the location of the breakfast). That didn't alter our good mood or anything, just an observation for future improvement. The staff did seem to go out of the way to stress that the hotel was absolutely no smoking and no pets, and that you would be subject a $250 charge for violation of those policies. No Smoking is why we choose Best Western in the first place, so that wasn't a problem. We also had to chuckle a bit at the sign at the front desk. The sign said something about "No Motorcycles inside the hotel....". It made us wonder how this became a problem? LOL.

The room was nice and comfortable. Hotel didn't seem crowded this weekend so was quiet. The staff didn't seem all that friendly. I'm sure we just caught them on a bad day. The breakfast was okay and about what I expected.

Anytime I am in this area working I always stay at Mansfield. It is is a nice hotel. Has good breakfast and a pleasant staff. The rooms are clean and well kept. You get a train come by occassionally but if you are tired like me when you get there it doesn't bother you. Best Western is always my First Choice.

Nice and clean. First check in person was very helpful and friendly. When we booked we were told that we were 20 miles from Casino well that was not correct.. It was 45 minute drive and it was not fun.

I stayed with the Best Western for a week. As a Best Western Plus property, I think the breakfast needs some work. Also there are no decent restaurants around. Perhaps you could open the breakfast room and serve soup.at check in time. I hate fast food and that is all this town had. I ended up going to the grocery store and purchasing frozen dinners to cook in my room.

I called to make a resevation to stay here. During the time of making the reservation a lady name Heather was very rude. She wasnt polite at all. I asked her several questions and she told me she cant help me anymore. Her finale words was bye and she ended the call with me. If anyone call or do a walkin at this hotel please be mindful about Heathers attitude. Customer service is always number one.

We had a great night stay. It was clean and had friendly staff. The kids enjoyed the hot tub. The parking lot was clean and it was quite. Room was nice and clean. The breakfast was good and hot. This is a great place to stay.

Overall the hotel is very nice and conveniently located to the grocery market, food,, convenience stores and other shopping outlets. The management and staff were very accommodating and have always been friendly during this a past stays at this hotel.

My stay here was very comfortable. I checked in late and was greeted by a nice lady at the front desk. The room was nice and the bed was comfortable. I'd recommend this place to anyone looking for a place to stay on business.

I love this hotel. I stay here every time I come to this area. It is a good deal for the price! Nice staff and good amenities.The staff are very professional and the kids love the pool. Very nice place to stay

Clean, comfortable bed, quiet, couldn't ask for more. I rate them AAA. This site should not make you have to use 200 words to describe our visit! When it can be summed up in just a few words. See it is making me add more words.