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Best Western Manchester Altrincham Cresta Court Hotel, Manchester

3.5/5  - basé sur 1158 notations.
Church Street, Altrincham, WA14 4DP, Manchester, Great Britain - See map
Best Western Manchester Altrincham Cresta Court Hotel - cresta court hotel grounds and hotel The Best Western Manchester Altrincham Cresta Court Hotel is ideally located in the center of Manchester. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Manchester Altrincham Cresta Court Hotel in Manchester Altrincham is perfectly located in one of the most exciting cities in the UK. Whatever you want to do – shopping, theatre, nightlife or sporting event - it’s all easily accessible from the hotel. This superb hotel in Manchester is just a few miles from one of the largest retail parks in the country, the Trafford Centre. It’s also a convenient place to stay over for all events at the Old Trafford football and cricket stadiums as well as the Etihad stadium - not just for sport, but for major music concerts and other happenings too. The hotel is also not far from the business and entertainment hub of MediaCity in Salford Quays, where both the BBC and ITV are based. It offers easy access to the city center too and anytime you want to get away from it all, the fresh and epic hills of the glorious Peak District are just a short trip away. The hotel is very handy for Manchester International Airport and is a convenient place to stay in Manchester if you’re flying out or returning to the UK. With easy links to the M6, M56 and the M60, the hotel truly is sat on the gateway to the North West, making it the ideal place for a leisure or business trip. It’s also just a short walk from Altrincham Metrolink station for a regular transport service into the city center. The Best Western Manchester Altrincham Cresta Court Hotel in Manchester Altrincham is a great place to celebrate a wedding in Manchester, with large function rooms and two luxurious bridal suites for the big day. But whatever the reason for your stay, you’re guaranteed a friendly welcome and the highest standards of hospitality. If you’re heading for the airport, Sleep & Fly packages are available. Please call CRS to book on 08457 76 76 76.

Best Western

Manchester Altrincham Cresta Court Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 1161 guest reviews
NOTE ISSUED
Excellent
292
Very Good
408
Average
282
Poor
113
Terrible
66
REFER TO NOTICE
Business Business
219
Couples Couples
495
Family Family
194
Friends getaway Friends getaway
144
Solo travel Solo travel
45
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent Hotel."

5
08/11/2018

Spent the night at the Hotel while visiting the Coronation Street Tour.The room was clean and comfortable and the food was very good (breakfast had a large selection of hot and cold food.)We were very pleased that the Restaurant catered for couples,as we dislike eating with strangers. Overall I would recommend this Hotel.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Edward C Thank you for reviewing your stay here at the Cresta Court. I'm delighted that you enjoyed your stay and I'm sure that you'll be interested to learn that the restaurant has been a location for Coronation St filming back in 2016. We look forward to seeing you soon. Kind regards Scott

"Very good"

5
07/11/2018

We booked at the hotel so we could leave the car while we flew from Manchester Airport early the next day The first impressions was good but got better when inside the staff were great the evening meal was excellent my partner had the salmon she said it was the best she as had the room was small but very clean Plus in the price was the taxi there and back what a bargain Will use again when flying from Manchester I have more for parking at the airport

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear rog1711 Thank you for such a positive review of your recent stay. I'm delighted that we were able to satisfy you on so many levels and we look forward to being your hotel of choice the next time you fly from Manchester airport. Kind regards Scott

"Not great"

1
07/11/2018

The hotel reception and bar etc looks quite inviting. The room was really small a bit tired looking, not the cleanest there was hair left in the bathroom. And the worst bit it was the worst sleep I've had in a lo g time the bed was very uncomfortable was up several times thro the night and woke up feeling tired and with a sore back. The breakfast was edible but very average. Got this as a deal with parking included but won't be staying here again

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Guide35833664329 I'm really sorry to note that you have had such a poor stay. Unfortunately, I cannot locate your booking from your username and I would kindly request that you contact me directly on my email [email protected] in order that I can rectify the issues you noted in your room. Regards Scott

"Good hotel"

4
06/11/2018

We stayed here the night before our holiday as part of a package deal. The hotel itself i.e the outside and the reception area with outstanding. The room was small however we didn't need anything more than that, but if you're staying for a long period of time this could be an issue. The hotel staff were extremely helpful when it came to sorting out our taxi to the airport, our car parking and our wake up call and were very friendly. Would recommend this hotel for a short stay of maybe one or two nights.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Nicci C Thanks for reviewing your recent stay. I'm pleased that on the whole your stay was pleasant and I'm delighted that you found the staff to be so helpful. We look forward to welcoming you back in the near future. Kind regards Scott

"Event in hotel ruined our stay"

2
28/10/2018

I stayed for three nights in Cresta Court. Thurs, Fri, Saturday. On arrival the hotel room was small, basic but clean. We were happy with it. On Friday evening we noticed that the vibe in the hotel lobby had changed. It was noisy, crowded and uncomfortable for guests. We passed it off, had some noise from our bedroom but turned a blind eye. Saturday evening was a different story. There was a police presence at the hotel, extreme crowds and noise. The function was a weekend for Narcotics Anonymous and given the crowds that included both guests and non guests. The noise thst night was extreme, we called reception but they couldnt tell us when it would end. Before or on check in we should have been told that this event would cause disruption to our stay. I would not stay again because of the dishonesty of staff in not forewarning guests and I dont want to stay in hotels that host events like this on my downtime.

"Lovely place"

5
23/10/2018

Stayed here for the weekend and I have to say I was so impressed. The reception staff were happy, friendly, and efficient throughout our stay. The family room was really nice, comfortable beds, pillows and a big TV. The only downfall was the shower unfortunately it wasn't very powerful and the hose did not stay on the rail it kept slipping down , if you were 4ft tall it would have been fantastic. The breakfast was good, ample choice, clean tables and plenty of seating. Staff were very friendly and helpful. Definitely would stay here again.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Zola46 Thank you for taking the time to provide such a comprehensive review of your stay. I'm sure that your constructive and honest comments will be a great help to other users of this site and I'm delighted to hear that you will definitely stay with us again. We look forward to seeing you then. Warm regards Scott

"Stayed for the half marathon "

4
18/10/2018

Stayed with some family as we were running the half marathon, the hotel put on all you can eat pasta for £10 a head the night before the race and a great breakfast offering to please any runner. The service from reception was brilliant, we had several questions as we didn't know the area and they helped us with tram times and directions. The hotel also put shower rooms on for us after the race which was much needed as we were pretty cold after running in the rain for 2 hours! Only criticism is that the windows didn't seem to keep out any noise and we were woken up several times in the night by loud guests leaving as our room was 2 floors above the reception entrance, not much that could have been done as they had a function on-as does every hotel on a Saturday night. Apart from that, a great stay and great staff

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Cruiser607835 Thank you for your review. I'm really pleased that we were able to suit your requirements and that you enjoyed the pasta buffet and breakfast. I'm also delighted to note that you found the complimentary showers afterward the run to warm you up for the journey home. We look forward to welcoming you back next year. Kind regards Scott

"super league. grand final. 2018"

5
15/10/2018

when we arrived. at the hotel we had a great welcome. from liz and the rest of the staff. this year was our 16th year. of staying at the crest court. all ways first class service. just waiting for the 2019. super league grand final date to book the hotel, A BIG THANK YOU TO LIZ AND THE GIRLS , FROM JOHN AND THE BOYS FROM WEST WALES

Scott M, Manager at Best Western Cresta Court Hotel, responded to this review
Dear johnbarrow338 Thank you for your review. I was delighted to note that once again Liz and the team provided such great service. She has already shared your kind comments with the team and they are certainly looking forward to welcoming you back in 2019. Kind regards Scott

"Comfortable beds and good breakfast"

3
13/10/2018

Standard rooms are very small, okay for one night, try to get one at back as front is noisy due to road, beds very comfortable and breakfast excellent, good location close to metro etc. Lounge area pleasant for a quiet drink. .

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear janiceb731 Thank you for reviewing your recent stay. I'm sure that your very straighfiorward review will be of great help to other users of this site and I do hope that we have the oppportiunity to welcome you back in the not too distant future. Kind regards Scott

"fabulous from check in to check out"

5
12/10/2018

had a fabulous week long stay for business at this hotel and the level of service from the staff was A1. rom check in to check out, from room service to portering service and from breakfast to dinner the staff are attentative, knowledgeable and friendly. whether its an overnight stay before a flight, a business stay over or a hotel to stay at for a sporting event this hotel is definitely recommended

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear jonathanhA3596AL I am delighted that you found us to be so accommodating and I'm especially pleased about your recommendation. I have already shared your kind comments with the team and I'm sure they'll join me in welcoming you back soon. Kind regards Scott

"Awful"

1
11/10/2018

Efficient and friendly check in but after that it all goes downhill.... rapidly!! The young waiting and bar staff do not have a clue what to do and are clearly poorly trained and left unsupervised Had the worst dining experience of my life and went to bed hungry. I would like to know if the owners and /or general manager are aware that our dining experience was so bad that we had over £80 deducted from our bill?? This is not the way to run a hotel. The staff hide because they don't know how to do their jobs, probably because no one has shown them properly. The young bar man with the pony tail needs a kick up the back side his customer service skills are ludicrous. The rooms are so warm you have to sleep with a fan blowing air onto you all night. You couldn't pay me to go back here. Sort it out Cresta Court.. get some leadership and don't be so damn lazy!

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Paulo177 Thank you for reviewing your recent stay. I do value and act on all feedback and with my sincere apologies, I can assure you that I have already made the necessary arrangements with the relevant heads of department to ensure that these issues are rectified and that they will receive my full attention over the course of the next few days. Kind regards Scott

"Great stay"

5
20/09/2018

We booked a park stay and fly package at Cresta Court Hotel, staying the night after the holiday. Included in this deal was a taxi to and from the airport and this was easy and effortless. The hotel was very comfortable and we were able to leave the car parked up on site in a decent car park and we keep the keys. Check in was quick and efficient and a taxi ordered arrived at the requested time. The breakfast we had was excellent, offering a wide choice, well presented and delicious,also the chef was happy to cook anything you wanted. All the staff in the restaurant were very helpful, efficient and friendly. I would recommend this hotel on many levels and it is way above the standard of many of the 'airport hotel's nearby. A great find and we will return

"Great pre holiday/post holiday stay"

4
15/09/2018

We stayed here before our Manchester flight and on our return. We found the hotel package (including parking and taxi transfers) to be excellent value compared with hotels on the airport. The taxi transfer was barely 10 minutes, so no problem there. The hotel rooms were fine and appeared to be of the same standard as the more expensive ones near the airport and the public areas were very tastefully decorated. We didn't have a meal there as we ate at the trendy 'market' area which we discovered very close by. That made for a very nice evening as the atmosphere there was lovely and the choice of food brilliant. Well worth the short walk. We would not hesitate to book the Cresta Court again when flying from Manchester.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing your feedback following your recent stay with us. We really appreciate your continued support with your return stays and the team will be really pleased with your review. We look forward to seeing you again soon. Kind Regards Martin Wilson Deputy General Manager

"Great place"

5
10/09/2018

Great hotel, wonderful location. staff are amazing espically the ladies in the breakfast area .Nothing was too much trouble . They went out of their way to make sure everything went well. (Karen I think was the name of one of the ladies, ) breakfast was outstanding these 2 ladies couldn't do enough for us for us , we will definitely. Be back and quite honestly it's because of the breakfast staff, ! Thank you for making my holiday a pleasure

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for leaving your feedback following your recent stay with us. Karen and the rest of the breakfast team will be really pleased with their special mention, and we all look forward to seeing you again soon. Kind Regards Martin Wilson Deputy General Manager

"GOOD VALUE FOR MONEY"

4
05/09/2018

My wife and I stayed here on a park and fly package The hotel is nicely decorated and furnished and was very clean. The room we stayed in was adequately equipped and furnished although it was a little bit cramped due to the size of the comfortable double bed (2 single beds pushed together). The room was very clean as was the bathroom which had a bath with shower above. There is adequate parking although finding a parking space ( which were narrow) when we arrived was difficult as there was a wedding reception in the hotel. We enjoyed a a nice tasty and well cooked evening meal in the restaurant. There is also food available in the bar area but the food and drinks in both the restaurant and bar were on the expensive side. Breakfast was buffet style with plenty of choice of hot and cold foods although the choice of hot drinks was limited The reception staff were friendly, helpful and efficient as were all the other staff we came into contact with. Overall it is good value for money and we would definitely stay here again.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing your feedback following your recent park & fly stay with us. Myself and the team really appreciate your positive comments, and will certainly use your constructive feedback when improving for our future guests. We hope you enjoyed the rest of your trip and we look forward to seeing you again. Kind Regards Martin Wilson Deputy General Manager

"Ideal airport stopover "

5
27/08/2018

Having used the hotel three times previously, we now have this as our hotel of choice when flying from Manchester Great location with pubs and restaurants within a short walk. A little tired perhaps but staff are excellent and rooms have everything you need for a short stay. One huge benefit is the fact that the hotel provides a taxi service to and from the Airport, leaving the car in the hotel car park We find this particularly useful and will without doubt come back again on our next venture

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing your feedback following your previous stays with us. We really appreciate your positive comments and look forward to seeing you again in the future. Kind Regards Martin Wilson Deputy General Manager

"NO SLEEP"

3
20/08/2018

We booked our stay for a stay over before a early morning flight. The receptionist was very friendly and provided us with all the information needed. We booked a park and stay package which we now wish we had parked at the airport. We was instructed to park our car at the back of the hotel there was a few spaces but it was ridiculous some cars had parked over the white lines so It was near impossible to get out of the car all cars are parked close together. The room was spacious but red hot.we opened the window but it was to noisey so had no choice but to frazzle. We had no sleep all night the pillows were rock hard and the noise from the lift going up and down and people slamming doors all night made this the worse nights sleep ever. We could hear the people in the room next to us talking all night. We was clock watching throughout the night and couldn't wait to get out of there.this stay made us feel so bad it ruined our flight we all felt exhausted and sick I will never stay here again just not looking forward to getting back from our holiday to see what state our car might be in.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing your feedback following the first part of your park & fly package. We will take all of your feedback on board and use it to improve for our future guests, we do apologise that it made your stay uncomfortable and appreciate that our future work does not affect your stay. We hope you enjoy the rest of your trip. Kind Regards Martin Wilson and the team at Cresta Court.

"not a brill hotel, but staff were very good"

3
11/08/2018

We arrived very late/early morning on Tues/Wed 7th/8th Aug. We had booked our hotel for a stay over after flying into Manchester from our holiday. We were told that our booking was for the next night, so there was no booking for that time. However Rob on the reception desk that night was brilliant and sorted out a room for us. He was very welcoming and did his job very well. All that being said and it was no fault of the hotel that our booking was wrong, The room we had left a lot to be desired. The room was very hot so we slept with the windows open, it was very noisy from the traffic and also from the kitchens extractor fans. The room had a very small bed and was very dated. it also had a connecting door to the next door room, you could hear everything that went on in that room, the occupants tv was on all the time, and then when they had vacated the cleaners came in and were very noisy.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing the feedback following your recent stay with us. We really appreciate your comments and will use them to better our future guests experiences. I am pleased Rob was able to deal with your booking, he will be really pleased with his personal mention. I would like to apologise for your uncomfortable nights stay at Cresta Court, we have refurbished a number of our bedrooms at the hotel and will be using your feedback should we be improving more of them in the future. Once again thank you for your feedback and I hope you are able to return to Cresta Court in the future. Best wishes, Martin Wilson and the team at Cresta Court.

"Slept on the floor"

2
10/08/2018

The only reason I haven't marked this stay as terrible is because after staying here 4 times previously and also recommending it to friends and family I feel a bit disloyal giving it a poor but I have to. So as always I rang ahead and upgraded our room to an executive king size as my husband is 6ft3 so we need the space, but when we got there the bed looked very small. We put it down to our bed at home being a Super king. The room was so hot, nothing could be done about that but the noise outside was horrendous never experienced it being that noisy before. We all had earplugs in but they didn't really help. Worst part...the bed being so small and the hear we were so uncomfortable. At 12:30 I made the decision to fold a duvet over and sleep on the floor.....or to try.....at 4:30 I still hadn't slept so got back into bed and awaiting my alarm. I saw reception and they were very apologetic and refunded my upgrade but I am waiting for the manager to contact me. We fly from Manchester regularly and this experience has really put me off staying there again. As a best western member I am gutted about it, we love the chain and got married in Whitworth hall. The positive.....the breakfast is really good.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Good Morning, thank you for sharing the feedback from your recent stay with us. I would like to apologise on behalf of myself and the team for your uncomfortable experience throughout the night with us, the hotels General Manager will be in touch shortly, we would also like to apologise for the delay in this happening. We do really appreciate all of your feedback and the team will be really pleased with the positive point about our breakfast, we would also like to thank you for your loyalty to us and really hope you are able to stay again before your next flight. Kind Regards Martin Wilson and the team at Cresta Court.

"Looking tired"

4
09/08/2018

We have stayed here on 2 previous occasions and have always been satisfied with the accommodation . The breakfasts are second to none with the Chef Rob doing a great job under pressure. The waitresses Bev and Karen are very helpful and friendly. We like the Hotel because of its location with easy access to the Metrolink Station and bus services. Our only critism is that the Hotel is now looking 'tired' and needs some TLC. We were there in the recent hot weather and missed the fact there was no air con. I expect all the older hotels in the area had the same problem but needs looking into.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing your feedback following your recent stay with us. Rob, Karen and Bev will be really pleased with your kind comments, they are really important to our team here at the hotel. Thank you for your feedback regarding the hotel itself, we are constantly working on improving the hotel and have made numerous refurbishments in recent years, this is something we will carry on doing. We hope you choose to stay with us again. Best wishes, Martin Wilson and the team at Cresta Court.

"Excellent value for money"

4
07/08/2018

Arrived late due to traffic problems, staff were polite and couteous, room was clean and comfortable with right level of amenities for my stay. Breakfast next morning was very good and plenty of choice. Overall excellent value for money. Would definately stay again if in the area for business

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing your feedback following your rececnt stay with us. The team will be really pleased with your comments, and we look forward to seeing you again soon! Best wishes, Martin Wilson and the team at Cresta Court.

"One of the worst I've stayed at "

1
04/08/2018

Had the hotel pre booked by someone as have stopped at best western hotels before and was very impressed. As for this one whoa what a let down . The room was very dated and half the lights didn't work ! Bathroom old and tired so decided not to use the shower as if wait till I got home . Tried to use the plug in the sink to have a wash and couldn't use the lever to make the plug work as was plumbed in too close to the wall with a mirror fitted above it ! We tried the restaurant and some of the worst food I've eaten . Chicken wings cremated , the Brie was a bowl of melted cheese . I had the fish and chips which was so greasy was unreal . The chilli chicken was so sweet my wife couldn't eat it . The deserts wasn't to bad but again my wife refused to eat hers as she requested cream with her sticky toffee pudding and it came out swimming in the stuff. Our room was dated and situated on a main road which kept us awake all night. Curtains wouldn't drawer and to top it off no iron or ironing board . Didn't stop for breakfast as got Up and left straight away .

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your recent stay with us. We appreciate your feedback and apologise that you did not enjoy your stay with us. We take all feedback seriously and will use this to move forwards with. Kind Regards Martin Wilson

"Not as good as previous"

3
01/08/2018

I stayed here with my daughter pre flight. Welcome was not good . It was like an interpretation in girlie chat. Room was not good. At least a finger full of moveable put on any surface , plugs sockets ,tv , bedside stand. The curtains were stained and carpet. Had to change room. This was slightly cleaner.My daughter and I dusted it before we could open cases. I could not be bothered to face the " not bothered" reception staff . The hotel has really gone down hill since my previous stay .

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your recent park & fly visit to us. We really appreciate your feedback as it gives us the opportunity to rectify these issues for our future guests, I do understand that this does not affect your stay and for that, myself and the team apologise. I do hope you have the opportunity to stay with us again, if so please email me directly on [email protected] where I would be happy to help. I hope you went on to enjoy the rest of your trip, best wishes, Martin Wilson and the team at Cresta Court.

"Tired"

3
30/07/2018

I had stayed here before, so I chose it again. Partly because they used to have a deal with the local fitness centre. This time was not so good. The weather was extremely hot, and I hadn't really noticed before that the hotel has no airconditioning. Our window opened only a crack, and was located above the fans from the kitchen, so there was a lot of noise and not really any respite from the heat. Also, the next door room was in a corner, so they had extended it a bit into our room, meaning that the window was almost in a small alcove and gave no light. Of three light fittings on the wall only one was working. We didn't spend much time in the room but everything else worked and was clean etc, just a bit worn. There was coffee and a kettle but no mineral water. Turned out later that there were fans in every room - I just hadn't found it in the wardrobe. So we had the fan on the next night, and it helped a lot, especially because the neighbours then started smoking and we had to keep our window shut to avoid it coming into our room. I pointed out the broken lightbulbs in reception, and thought that they would say thanks, I will send maintenance. But no, they said Are you sure? didn't you just press the wrong switch? So I had to go back and double check, and of course, the lights were still not working no matter how many switches you press. So later they sent maintenance while my husband was in the room. Not to fix the bulbs, just to check whether this stupid guest had really tried all the switches. :-) Later that evening, one more of the lights was working, the bulb had been replaced with a different strength than the one working bulb, which increased the feeling of hopelessness in the half-dark room. The final light fitting was still not working. Oh yes, and they don't have any deal with the fitness center any more, but you can take a 5km run down to the canal and back along the residential roads which is quite nice. This hotel is used for parties and large events, and also group tours - there was a huge group of visitors (from China) at the same time as us, but although they took up a lot of space in the foyer , on the corridor etc, we were not disturbed by noise at all once they had all got their rooms. Oh well, there aren't many options in Altrincham. Stay in Manchester or Hale if you can.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for your feedback following your recent stay with us. We apologise that throughout your stay you consistently had maintenance issues and we apologise for not getting these issues fixed sooner. We have very recently put measures in place to ensure this is reduced for our future guests. Best wishes, Martin Wilson and the team at Cresta Court.

"Pleasant over night stay"

4
30/07/2018

Dont be put off by the hotel exterior it was nicely decorated inside. Having read previous reviews about noise during parties we were a bit apprehensive when we arrived to find a wedding in full swing. We were pleasantly surprised though and no noise issues despite being on the 1st floor. No air con but fans are provided. Lovely breakfast and very convienient for the metrolink into the city centre. However if you don't like a very firm mattress this might not be the hotel for you.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback, following the recent stay you had with us. We really appreciate you giving us the opportunity, following reading negative feedback from previous guests and we are even more pleased that you enjoyed your stay with us. We really hope you have the chance to visit the area again, on which occasion we look forward to seeing you. Best wishes, Martin Wilson and the team at Cresta Court.

"Busy Hotel"

4
30/07/2018

We booked this through Airport Parking, no issues with the booking, very easy to do online, reasonable value for room the night before our flight and parking for 15 nights. We arrived at 7pm after a 6 hour drive, we struggled to find a parking place, very tight and at this time we were slightly worried about leaving our car for the fortnight. The spaces are very small. We managed to find a place over by the cycle rack and we unloaded the suitcases. We then went to check in which was very fast, efficient and all staff were polite and very helpful. They did tell us that the hotel was very busy as they had a couple of events on. The reception area was very very busy with a lot of guests waiting for their event to start. We were given a ticket to put on our dashboard so the hotel knew which cars were using the facility for Airport parking. We went up to our room on the third floor, the room was quite spacious which was really nice, there was tea/coffee facility and bathroom with shower and bath. The room itself was basic but for the price we paid this was adequate and was what we expected. Our room was right at the end of the corridor as you come our of the lift, adjacent to this area was a large square hall, which backed on to our room We then went down to the restaurant as we were quite hungry after our journey. Again the reception was very busy and we could hardly move. However we managed to get to the dining area and was met by a lovely young girl who looked very stressed out and run of her feet. She said that there was a table but there would be a delay on our food as there was a function on and they were all coming into get their meals. We said that is not a problem. We had our order taken and waaited a wee while, the food arrived and it was lovely and good value. We then headed off to our bed as up early for our flight. We were all in bed at 10pm where the problem started, kids running up and down the corridor, screaming, shouting, thumping. We let this go and tried to get some sleep, it did calm down however they then started playing football in the square next to our room, the ball was constantly banging of our wall. By this time it was after 11pm, I went out to them, a large number of kids ranging from 8 years up to 14/15. I asked them to keep the noise down or I would phone down to reception. To be fair they did stop the ball, and tried to whisper. I eventually fell asleep, the bed was comfy, however the room was very warm overnight. Even with the windows open. We got up next morning and checked out, we mentioned to the staff re the noise, they just said oh there was a function on last night. We then got our shuttle which was part of this deal as we went out to he taxi, the driver was sitting in his car, he never got out, I walk with a crutch and husband put all the suitcases in the boot. We got in and started speaking to the driver, we soon realised that the was not going to enter in to a conversation at all. Very unnerving trip to the Airport. Overall the stay was very good apart from the noise,

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for posting your feedback here, following your recent stay with us. We apologise for the struggle you had on arrival with finding a space, this has proven to be difficult for us in busy periods and is something we are now looking into improving for our future guests. We also apologise for the noise caused by other guests when you were trying to sleep, we appreciate you took this into your own hands and it was improved. It is a difficult area to cover, our duty managers do walk around the hotel every hour checking for numerous things - this being an area that they would check however by the this time it appears to have been resolved. We will also pass on your feedback to the company we use for our transfers, and apologise on behalf of them in advance. We are although pleased that you were able to take positives from your stay, and we look forward to hopefully seeing you again soon. Best wishes, Martin Wilson and the team at Cresta Court.

"Hotel and airport package deal"

5
27/07/2018

Booked along side a parking package for Manchester airport. Cost was really reasonable. Hotel is 13 mins drive to the airport so nice and handy for an early morning start. Hotel is very nice. Dining are is very nice. Bar area is simple but dies what it needs to do. Staff were very pleasant and chatty at check in. Twin room was small but for the price I didn't expect a suite. I'd definitely stay here again for a holiday stay over.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing your feedback following your recent park and fly visit. The team and I are really pleased to hear how positive you are about your stay, we really look forward to seeing you again on your next holiday. We hope you enjoyed the rest of your trip. Best wishes, Martin Wilson and the team at Cresta Court.

"Wonderful food & clean rooms "

5
24/07/2018

Honestly the food here is what makes it for me, fantastic priced mains and lovely starters. Also if you're a morning person the breakfast they put on rivals some 5* hotels I've stayed at. You can choose to have cooked omelets, porridges, or get stuck into the full English. However I would say the pastries are another level. Rooms are very standard but clean, and have everything you need. Only issue I have is the bathroom fans are quiet loud but hey. Staff in particular are great, very easy to deal with and I enjoy coming here.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback with us following your recent stay. Myself and the team really appreciate your kind comments and really look forward to seeing you again soon. Best wishes, Martin Wilson and all the team at Cresta Court.

"Awesome visit!"

5
24/07/2018

Amazing unintentional stay as we had a cancelled flight. The airline wasn't helpful with accommodating us and threw hiccups all along the way but Andrea... the wonderful Andrea on reception helped us along the way, sorting things for a very stressed mumma! Above and beyond what she needed to do!! Emma was equally as fab when Andrea wasn't about.... oh and the room, food and friendliness of everyone was top notch!! Thank you so much!! Xo

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your recent stay with us. It is unfortunate circumstances that led you to stay with us, and we hope you eventually enjoyed a holiday. We are really pleased to hear that even under the circumstances we were able to impress you so much. Andrea will be especially pleased with her personal mentions, as will Emma, I will be sure to pass this onto them. We hope to see you again, maybe for a more intentional visit! Best wishes, Martin Wilson and the team at Cresta Court.

"Nice Hotel"

4
21/07/2018

Clean, tidy, friendly staff. Food good, breakfast excellent. Stay here once a week. I have no problem recommending this hotel. The dinner menu gets a bit repetitive and needs changing more often. Bar is good.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing your feedback with us, we are really pleased you enjoy your weekly stays with us - we are currently looking at updating our restaurant menu and appreciate your feedback. Look forward to seeing you soon. Best wishes, Martin Wilson and all the team at Cresta Court.

"Truely outstanding hotel, food, rooms"

5
15/07/2018

Stayed here both in June and July. Attending a wedding in June for 2 nights, food, room, service everything was 5*. Stayed again for a treat in July and hoping to return for our wedding anniversary in November, we actually married here 10 years ago. It just seems to improve with tea and wouldn't hesitate to get married again. Throughout my friends wedding we dealt with Adele who is real credit to your organisation. Resulting in another friend booking her wedding in 2019.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your recent stays with us. Myself and the team are really pleased to read your review, and I am sure Adele will be especially pleased with her personal mention. We look forward to seeing you again soon. Best wishes, Martin Wilson and all the team at Cresta Court.

"Pre-Holiday stop "

3
14/07/2018

Stayed overnight to avoid an early o'clock start to our holiday, booked on line & got a very good price. The team on site were very friendly & welcoming. There is plenty of parking available; the rooms are fairly basic but met our needs! The bar has a very good selection of Gins... The only downside was the temperature in the room, it was like an oven!! A fan was provided but, made little to no difference

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your stay with us. The team will be really pleased with your positive comments, and I can only apologise for the temperature in your bedroom and the discomfort it caused you. We look forward to hopefully seeing you again, and hope you enjoyed your holiday. Best wishes, Martin Wilson and the team at Cresta Court.

"Don't buy the beer!"

4
12/07/2018

This hotel is well worth the money. We stayed the night before our flight and the night we returned. The room was good but the price of food and drink was ludicrous. The cheapest thing on the menu was an omelette at £10.95 and a piont of Boddingtons eas £4.30. The breakfast at £10 is well worth the money, with agood selection of cooked items, cold meats, cheeses, fresh fruit and fruit juices. We will stay here again.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your recent park and fly visit to us. We really appreciate you letting us know your thoughts and the team will be really pleased with your positive comments regarding breakfast. I can only apologise that you do not agree with our pricing at the hotel, we review our pricing particularly within the bar & restaurant regularly and will take your thoughts into account at our next review. We look forward to seeing you on your next visit. Best wishes, Martin Wilson and the team at Cresta Court.

"Single night stay with car parking."

3
11/07/2018

For a single nights booking the hotel was quite nice. Rooms are quite small but do not have any air conditioning. A fan was provided but was hardly adequate considering the very hot evening. Cost for the single night and parking for the duration of the holiday was good. Food in the restaurant was very good. Unfortunately my car was damaged in the car park. CCTV may be available if I can get a timeline.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your recent park and fly visit to us. Thank you for your positive comment about the food in our Townfields restaurant, the team will be really pleased. Please contact the hotel directly on 0161 927 7272 should you need any further assistance with the damage to your car. We look forward to seeing you again should you have the opportunity to stay with us in the future. Best wishes, Martin Wilson and all the team at Cresta Court.

"Ok for an overnight stay but wouldn't want to stay longer"

3
10/07/2018

Ample parking and pleasant welcoming reception staff. Unfortunately, the room was small with no storage space just a couple of shelves and hanging space for half a dozen items only. Small flat screen tv, a view of a brick wall but at least the window opened and it had an electric fan as it was a very warm night. The room looked clean and modern unlike the bathroom which clearly hadnt been renovated for quite a long time and is overdue. It was very clean and again small with little space for toiletries and a damp smelling shower curtain and no slip mat. It's ok for a very short stay with no luggage and if you are planning to not spend much time in the room. It's location is good for a short walk of 5 mins or so into the centre of Altrincham.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your recent stay with us. We really appreciate your comments and will use them to improve moving forwards. We have renovated a number of our bedrooms & bathrooms at the hotel and will be moving forward with other rooms in the future. Our televisions are all being upgraded soon so all rooms will have a minimum of 32" screens. We really hope you choose to stay with us again and we look forward to seeing you then. Best wishes, Martin Wilson and all the team at Cresta Court.

"Overnight stay"

4
10/07/2018

We stayed in this hotel overnight before travelling to Manchester airport it was clean and comfortable we also parked the car there for the duration of our holiday the parking spaces were a bit small but we found one we felt comfortable about leaving the car our transfer to and from airport was quick with no problems will definitely use this hotel next time

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your rececnt park and fly visit. The team will really like seeing your comments and we look forward to seeing you again soon. Best wishes, Martin Wilson and the team at Cresta Court.

"Soccer Aid"

4
10/07/2018

Stayed for 2 nights, Saturday and Sunday for Soccer Aid at Old Trafford. Location is good as 5 minutes walk to Trams. Paid extra for a bigger room and it was very nice and spacious. The only disappointment was the lack of sockets near the beds, the room was very hot and although there was a fan- you couldn't plug it in near you. Check-in was a bit delayed, we had to wait 40 minutes as there was also 2 weddings on at the hotel. Breakfast Buffet is very good, great choice of food both hot and cold. Will be back in 2 years for the next Soccer Aid!

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your stay for Soccer Aid. We are really pleased you liked your room, our good location, and our breakfast. The team will be really pleased to read your comments. We look forward to seeing you at the next Soccer Aid. Best wishes, Martin Wilson and the team at Cresta Court.

"Good Hotel, no Air Con"

3
02/07/2018

Nice, clean and in a good location. Room clean and comfortable, bathroom clean but a little dated. The major downside is that the rooms are absolutely roasting. Large window with only one small part opens so it is impossible to cool the room down. Hotel needs to invest in air conditioning to make the hotel better. I would not book a room here in the summer again after a couple of sleepless, sweaty nights. Such a shame for such a well looks cared hotel.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your recent stay with us. I can only apologise for the inconvenience caused by the high temperatures in your room, the warm weather we are having is making it difficult to keep the hotel cool, especially as its lasting much longer than we are used to. However I am sure everyone is enjoying it. We do appreciate your good comments and hope to see you return in the future. Best wishes, Martin Wilson and all the team at Cresta Court.

"Hot weather"

5
30/06/2018

This is the first time I've left review on trip advisor but after listening to so many people winging about how hot the rooms where and the poor lady on reception having to deal with it I feel the need to voice an opinion! Yes I ain't gonna lie it was a very warm night 29/06/18 the weather has been fantastic the last two weeks there was no breeze outside it was stuffy even if you sat outside in a beer garden! In the uk how many times can we account for the weather being this good hardly ever! I am putting my review in first as I sat and waited for the rest of my party to check out I was disgusted by the way fellow travellers spoke to the young lady on reception comments like it's disgusting not having air conditioning do u know how hot your rooms are? The lady on reception repeated herself over and over again apologising but unfortunately the weather is out of her control (so many time I want to jump up and ask do u actually have air conditioning in your own house) I didn't lol! Anyway to end this this is a fantastic ltitle place to stay the staff r so friendly and helpful! The hotel has no air conditioning like many hotels if you want air conditioning book a hotel that will cost u an arm and a leg around Manchester don't pay the great price they offer no where on there website does it state air conditioning so what do u expect! Fab stay great staff in every department we met especially the lady on reception very funny sorry I didn't get her name Friday night check in and sat morn checkout u did well sat morning lol! Will be back xx

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and many thanks for sharing your thoughts following your recent stay here, myself and the team are really pleased to read your review. We really appreciate your understanding with regards to the temperature, it certainly has been an unusual few weeks and something that I am sure many hotels are struggling with - but we are still enjoying the weather, as I am sure you and many others are. I will ensure the team get to see your comments, especially Andrea (who I believe you are referring to on reception). Best wishes, Martin Wilson and all the team at Cresta Court.

"OK"

3
29/06/2018

Business stay at the BW WAS OK but the internet did not work for me. Rooms are small with no aircon which is not great when its hot. Staff very good and the breakfast was also tasty with lots of choice.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and many thanks for sharing your feedback with us following your recent visit. The team will be really pleased to read your positive comments and we are happy you enjoyed your breakfast. I'd like to apologise regarding the wifi, we are very close to solving some issues that have arisen from our provider so this will improve very shortly. With this great weather we are having it has been difficult to keep the hotel cool, so I apologise if any part of your stay was uncomfortable. We hope you have the opportunity to stay with us again in the future, on which occasion we look forward to seeing you. Best wishes, Martin and all the team at Cresta Court.

"Really hot weather."

4
28/06/2018

The staff were very friendly and helpful. Nothing was too much trouble. The rooms were clean and are of an adequate size. The room was however very hot in blistering heat (30+) There was a fan in the room, but window opening was restricted which no air in the room.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback with us following your recent visit. We really appreciate your positive feedback and the team will be really happy to read it, I apologise for how hot your bedroom was during your stay, its proven very difficult to try and cool the hotel in this weather but it is something we are working on to move forward. I hope you are in the area again soon and choose to stay with us. Best wishes, Martin and all the team at Cresta Court.

"Shearings Trip"

4
26/06/2018

Visited Liverpool for first time and this was our hotel for the night. It was very busy due to a Wedding Reception but the staff coped admirably when we arrived and we we in our rooms with no delays. Our evening meal was a good choice of starters and mains. The room was small but adequate and I have to say I slept like a baby in the bed provided, so well done to the hotel for that! Would recommend it to anyone for a visit as it is ideally situated for Liverpool and Manchester shoppers alike.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and many thanks for sharing the feedback from your recent visit with us, the team will be really pleased to read everything. We hope you are in the area again soon and we look forward to you staying with us again hopefully. Best wishes, Martin and all the team at Cresta Court.

"Second Visit"

4
19/06/2018

This is my second visit to this family friendly Hotel. It's a great location in Altrincham as not too far from the restaurants and bars. The the receptionist was very welcoming. We had a large room with tea and coffee making facilities, and hairdryer. Iron and ironing board are on request. Free Wi-Fi was included, but not on standard rooms. Unfortunately the bathroom was very dated and we had an extremely noisy fan in there. The breakfast was freshly cooked and had a wide selection and options. Continental, fresh fruit, pastries, cereal and yoghurts etc. Staff were on hand should you need anything. Special shout out to Karen, amazing customer service. Credit to the restaurant. There is a reasonable amount of free parking on site. Only slight downside is during the wedding season it is very busy and can be a bit noisy. But that is to be expected. All in all a pleasant stay.

"Wedding reception"

5
18/06/2018

Went to my nephews wedding reception here and stayed over night in hotel. Great venue. Hotel rooms are lovely and the breakfast was brilliant. Would recommend to stay here. Great value for money.good location to.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and many thanks for taking the time to share your recent special occasion with us. I really appreciate your positive feedback and the team will be really pleased to read your comments, we look forward to seeing you again soon. Best wishes, Martin Wilson and all the team.

"Large hotel with all the standard facilities"

3
18/06/2018

Sited near Altrincham town centre, parking within the hotel grounds is a little tricky due to the main road being a dual carriageway, so one may have to drive past and come back around. Rooms are spacious and comfortable although the television is a little small.Room costs are expensive but this may be typical for the area, (dearer than in London commuter belt) but then again parking is free. Breakfast is excellent as was the staff assistance at reception. There is wi-fi but its not straightforward and a lot of flaffing with registration and passcodes which didnt work for me, hence the reduced rating.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for taking the time to share your recent experience with us. We will be upgrading the majority of our televisions at the start of next year, bringing them all to 32" and above. Thank you for your positive feedback regarding breakfast and the reception team, we are aware of the issues with our wi-fi and are working alongside our provider to improve this, however please accept my apologies for the inconvenience during your stay. We hope you choose to stay with us again should you be in the area, on which occasion we look forward to seeing you. Best wishes, Martin Wilson and all the team.

"Wedding stay"

5
10/06/2018

I stayed here the night before my wedding before getting married round the corner at styal lodge and again the night of my wedding. We had the executive suite booked so me and my bridesmaids could all have a drink together and get ready in the morning before shifting over to my bridal suite at styal lodge. The hotel staff were exceptional, they all went out of their way for us. On the Friday night once I had checked in Kathryn who had helped me book all my rooms for my wedding party brought me a bottle of prosecco and 8 glasses up for me and the girls! The beds are comfy, the bathroom in the suite was fab and my guests loved it from start to finish. Bar is 24 hours too so perfect for a few after wedding drinks ! Would defo recommend :)

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and many thanks for your review, the team will be really happy to hear about your stay - especially on such a special occasion! Catherine will be especially pleased with her personal comment, and we as a team are really pleased to play a part in your big day. Enjoy married life and we hope to see you again soon. Best wishes, Martin and all the team.

"Lovely location"

5
09/06/2018

Lovely location in Altrincham and very close to the tram/train station. Great staff, very friendly and helpful. Great breakfasts with a wide range of choices and all the breakfast staff were so accommodating, nothing was too much trouble. The rooms are comfortable and the cleaning services is great. There are Plenty of parking spaces and it is so easy to walk into the centre.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and many thanks for sharing your experience after you recent stay with us. The team will really appreciate your positive feedback, we certainly get a lot of good comments about our breakfast. Hopefully you will be back in the area in the future and choose to stay with us. Best wishes, Martin and all the team.

"Great overnight stop after late flight"

5
28/05/2018

We booked with holiday extras as part of park ( long stay T3 and hotel on return) Even although we didn't get to the hotel until 1am there wasn't an issue. We were in room 331 ( there is a lift) It was quiet even with the window open, comfortable with complimentary toiletries, coffee and tea- a bit on the small side but perfect for our use and the breakfast certainly made up for it! Lovely! ( we had prebooked as part of the package so a little cheaper ) The staff were all really friendly and polite and on checkout we received a voucher if we book direct with the hotel which I'll consider as you can park there too if flying from Manchester.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and many thanks for sharing your recent experience with us, we really appreciate you taking the time to do so. The team will be really pleased to read your kind comments, and we look forward to seeing you before your next trip away. Best wishes, Martin and all the team.

"Good location, nice staff but too noisy"

3
28/05/2018

The location of the hotel is really good, a short walk to Altrincham town centre where there are lots of places to shop, eat or have a coffee. Lots of free parking and fast, free wi-fi (although they did not give us the wi-fi code at reception when we checked in and we had to go back and ask for it). The staff were nice and the breakfast was good. All good so far but what lets the hotel down are its flimsy walls, you can literally hear people talking in the next room, let alone the loud music from the parties being hosted downstairs. I was woken up at 4am by the people next door talking - and they weren't even shouting! Having a safe in the room to store your valuables or a small fridge would have been nice as well. The hotel has no air-conditioning although they did have a desktop fan in each room.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for taking the time to review your recent stay with us. We really appreciate your feedback, the team will be pleased with your positive comments regarding breakfast. I can only apologise for the shortcomings you received however I am sure you appreciate some of the things are not an easy fix, but will certainly be considered when investing in the future. We do have safes in a number of our executive rooms however will look at this for other rooms in the future. We hope you still choose to stay with us again in the future, and if so we look forward to seeing you. Best wishes, Martin and all the team.

"Poor experience "

2
28/05/2018

Booked a upgraded room as this was a special weekend for me and my husband. The staff were very friendly when booking us in. We stayed on 26/05/2018 the room was more like a standard room. Stayed on the first floor which we thought would be great. There was a wedding booked on that day, we went out on the evening and on our return to the hotel the younger guest were all out side the reception smoking and to our amazement we were totally shocked by some people snorting other substances. There was broken glass and bad language being used which we had to ask them to excuse us as we enter the hotel. Our room was then really noisy due to the music that went on till early hours only then to be woken by the room next door at 6.00am. I made reception aware of our issues and they have stated they will contact me, I am still waiting to hear.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for your feedback, I am pleased that we have been able to resolve the shortcomings you received directly. Once again, our apologies. Kind Regards, Martin Wilson.

"Great party facilities"

5
27/05/2018

I had my 40th birthday party here and we had a brilliant night. The staff were so helpful and friendly and couldn't do enough for us. I really recommend this hotel as a party venue. Many of my guests stayed at the hotel and really enjoyed their breakfast.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Trish P Thanks for taking the time to review your party. I'm really pleased that you enjoyed yourself and thank you for such a positive recommendation. We look forward to welcoming you back soon. Kind Regards Scott

"Close to Altrincham"

4
25/05/2018

We enjoyed our stay here and the staff is certainly first class. There wasn't a request that they didn't fulfill...from a quiet room to late check-out. The room was clean and although it was smaller than we are accustomed to, There is no air-conditioning and we needed a fan which was supplied. Hot, but not intolerable. it was more than adequate for a two night's stay. The hotel is only a 5 - 10 minute walk to the Altrincham bus terminal and several shops, cafes, and stores. If you are Canadian, it is only 10 minutes to a "Timmy's" which you will certainly enjoy. All in all it was a great stay and we will return for another stay when we are in Altrincham.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for choosing to stay with us on your recent visit to the area, we also really appreciate you taking the time to share your feedback. The team will really appreciate your positive feedback and will be pleased you enjoyed your stay in the area, we look forward to seeing you again soon and I am definitely going to try 'Timmy's'! Best wishes, Martin and all the team.

"Great location and wonderful staff."

5
18/05/2018

I stayed at the Best Western Cresta Court Altrincham twice in April. The location is excellent, walking distance to Altrincham town center and public transport including trams, trains and buses. It's also a short taxi ride to Manchester airport. Although the rooms are compact, they have very comfortable beds. The sales department does a great job of keeping meeting rooms busy, it's a popular hotel for wedding receptions and a variety of groups. The hotel was busy but not chaotic. The front desk staff are excellent, especially Hannah, who checked me in twice. Hannah is delightful, friendly, knowledgeable and efficient. When in Manchester I'll definitely return to the Cresta Court.

"Brilliant Staff and Service"

5
17/05/2018

I stay on business as a long term guest, all the staff are brilliant, and can't do enough for you. Breakfast times are special, Robert the chef goes that extra mile to make you feel at home, we have ducks at home in Wiltshire and he brought me duck eggs for breakfast from his own money. Really welcoming and thanks to Robert and the rest of the staff, for going that extra mile.

"Excellent value"

3
16/05/2018

I was only going to be in the hotel for a short period of time after a night out with friends so I booked this hotel as the price was ridiculously cheap because of a special offer at the time. Otherwise I would not stay at a hotel of this standard. Probably the best value hotel I have ever stayed at. The room was small but very clean and staff were well versed in their duties. I would stay here again.

"Excellent stay"

5
14/05/2018

Stayed after the football at old Trafford then flying out the next day from Manchester airport. Stayed on many occasions at the hotel and once again service excellent. Staff are so friendly and welcoming on reception and in the bar, bedroom was lovely had every amenity that you need and spotlessly clean. And breakfast was delicious. Thank once again

"Midweek short stop"

5
11/05/2018

Stayed here with 2 friends as we traveled up from Brighton to see the footy match at Man City. Booked a family room and we were all impressed with both size of the accommodation and warm service on the desk. Hannah was very polite and friendly. Room excellent and brekkie was spot on. Overall, a great hotel with awesome value for money and lovely staff. Always enjoy going back to my hometown, and would recommend this hotel to anyone. Thanks for making our trip - shame you couldnt have made the footy result better tho - Brighton lost :-(

"Weekend away"

3
09/05/2018

Frayed towels in bathroom let this hotel down. Bed was comfortable but didn't enjoy breakfast- quality could have been better. Asked for towels to be changed but when we got after evening out towels not changed so had to contact reception again. This time we got replacement towels straight away. Some still frayed though.

"The Very Best Service at my event !! Highly recommend !!"

5
01/05/2018

I am so glad I chose this hotel to host my 60th birthday party Nicola , the really nice event manager, was very accommodating in all areas, especially with the food and room requirements. The planning was very detailed and she gave me lots of ideas and suggestions ON THE NIGHT .................. The staff were fabulous !!! The service was excellent esp as they had to work around all the entertainment . The female manager -so sorry I forget your name --and Miro really stood out :-) The Discount on hotel rooms really helped, and my guest commented how nice the rooms were -- as well as the hearty breakfast !!! Thank you for a GREAT SERVICE

"Very pleasing stay at a very pleasing hotel with access to Altrincham literally minutes away."

4
29/04/2018

We booked the Cresta Court Hotel again on our visit in March so as to take advantage of the excellent transport systems into Manchester. The stay was good and the room very comfortable. The added bonus was that they do an excellent breakfast at the Cresta Court. We have stayed a couple of times now and are never disappointed with the service and the rooms but the bonuses in the most important way is that the very pleasing hotel is within easy access of the trams to Manchester and beautifully situated close to Altrincham town centre where there are a collection of marvellously marvelous bars, top of the list is the small but delightful Belgian Bar.

"Retirees Annual Luncheon"

5
21/04/2018

Excellent - can say no more. Bed comfortable - everything clean and fresh and would thoroughly recommend! The location is central and easy to find. The restaurant,which was used not only for the luncheon but breakfast too is spacious and the service pleasant, quick and unobtrusive and efficient.

"Good enough"

4
16/04/2018

Good enough hotel all the staff were pleasant. Hotel was clean and tidy. Bedroom was clean and spacious. Comfy bed good pillows. Bathroom was good with a decent shower. Only bad thing noise from function I was on 2nd floor and still heard the disco.

"Business"

4
15/04/2018

Nice and clean a Hotel, Receptionist on arrival average, service provided just sufficient, Receptionist on check out Alex very helpful exceeded my expectations, ( was just sufficient night before) . Bedroom and bathroom very clean , water pressure in the shower shoul be improved, Hotel furniture to be upgraded (refurbished), Room service very good indeed, no tray charge, I will stay again and will recommend.

"Satisfactory"

3
12/04/2018

I've stayed a few times recently though work and the rooms are perfectly acceptable and the staff at reception were excellent and could not do enough for me. It is a great location with the Altrincham market a short walk away with some great eateries which I would highly recommend. Do not stay for the hotel food as I did as it was not anywhere near as good as home cooked food. Breakfast is ok with a selection of pastries, cereal, fruits, and a cooked breakfast which is a help yourself buffet.

"Modern reception, tired room"

3
12/04/2018

A good location for the airport. While the reception is modern and chic, the room we had was quite tired. We overlooked the side car park very near the air conditioning unit so a low drone could be heard all night. The net curtains were hanging on by a thread, damp around the window and generally unloved. The bathroom was also in a similar state - ill-fitting shower curtain, stained bath and noisy extractor fan. The breakfast was lovely although pricey for the full english but with lots of choice. Staff were a little thin on the ground leaving guests waiting that arrived to eat later on in the service.

"Nice hotel - shame about the NOISE!"

2
10/04/2018

We booked way in advance as the hotel was advertised as a good location for the Manchester Marathon. Good reception staff, nice room (but very warm and couldn't find the temperature control). Went out to eat so not able to comment about the restaurant in the evening but the breakfast was perfect. However with dozens (possibly 100's) of runners staying overnight and planning to get up for the 6am breakfast the hotel had booked an event. The disco started at about 10pm. No one in the hotel could possibly go to sleep. Having spent months training and preparing for the marathon I'd like to know which imbecile decided to book a party on the night that they knew all these runners would want to be in bed early! I didn't wish to spoil a party that no doubt someone had paid for but by midnight I'd had enough and asked reception to tell the DJ to turn off which they did. However it was all a bit too late. Having advertised the hotel for the marathon, arranged special evening meals for the runners and opened breakfast at 6am it just seems that only an idiot would have booked a party with a disco that would prevent anyone in the building from sleeping! If you decide to stay here make sure they don't have an event on or take your earplugs.

"value for money stop after a late flight"

4
07/04/2018

the room was very small could hardly walk around the bed but all was clean and functioning also could see the car from our room and parking was free - a major plus these days. No mineral water in the room but you could buy a bottle for £1.50 - I'll drink tap water thanks - slept well but the shower was a bit of a dribble in the morning - hence 4/5

"Stunning foyer hard pillows"

3
01/04/2018

The entrance is really upmarket, much posher than most BW's. Service was also excellent. The rooms are nice, typical BW which is fine, but after the grandiose of the foyer they were a bit disappointing. It was all clean and fine, but those beds and pillows!? Really hard and uncomfortable! Invest in better toppers and pillows instead of chandeliers please. Very good price considering we also got airport parking.

"Good location but rooms are a bit pokey"

3
31/03/2018

I've stayed at the Cresta court a couple of times now which begs the question why am i rating it as bang average if i'm happy to go back there? Well in fairness it probably merits a 3.5 stars if the Tripadvisor rating system was a bit more flexible. The Good Stuff: It's in a good location just a short walk into Altrincham centre, There's ample parking which is free and you get complimentary biscuits which always deeply pleases me. Rooms were clean and reasonably modern while Breakfast and evening meal were also decent. The Bad Stuff: I don't normally make pedantic gripes but now i'm typing them out they do sound slightly picky but here go's. The pressure of the shower was poor (a mere trickle) and most pedantically; space was at such a premium in there and the sink was so small that the only place i could rest my wash bag was on the bathroom floor (Shocking i know). Another thing that always irks me is the faux king bed: x2 single beds pushed together where you feel like you might slip down between the middle of them at any point. Price wise i've paid £66 which is reasonable if a touch steep and £80 during busy season which was definitely excessive for the size of the rooms.

"Convenient for Manchester Airport"

4
30/03/2018

We chose the Cresta Court as we had stayed before when we had a morning flight from Manchester Airport. The room was clean and comfortable. Reception booked a taxi to the airport for us. It cost £15 (including tip) and took about 15 minutes. The hotel is about 15 minutes walk from Altrincham Station. We would stay there again. There are at least a couple of local pubs which are friendly and serve good value food.

"What a Restaurant Letdown"

1
30/03/2018

My husband and I went for a celebration meal and were so disappointed. He had a starter that worked out at £1.25 per prawn. The only edible vegetable on the "salad" was the spring onion. The pre coated fish plus the added batter remained wet as not cooked through. The fries had been put in fat that was too hot so had browned early but not thoroughly cooked. I asked for a medium steak but came well done. The home made onion rings were yuk ! Uncooked batter full of stodge. Both meals were absolutely flavourless. The tables were laid out like a military establishment and simply no ambience. Needless to say we will not be returning.

"Not bad"

4
28/03/2018

Stayed here earlier in the month and yeah it was ok. The room was ok, does need a bit of work but ok. THe bathroom a little small and tight. Had a meal in the restaurant and it was good, nothing wrong with it at all. It's an ok hotel

"GREAT VALUE"

4
15/03/2018

Stayed overnight,before flying out The hotel and staff are all very nice,plenty of car parking,we bought package from holiday extras,B&B,(great breakfast)15 nights parking,transfers to and from terminals,£78 Great value.Only downside our room was very hot during the night,we used the fan,it helped!

"Average food, uncomfortably hot bedroom"

3
12/03/2018

Attended a weeding reception here at the weekend and booked a room for £95 The venue itself was beautifully decorated for the wedding and evening reception. However there were a few negatives and I expected better for the price that I paid excluding breakfast. Bar service was slow with no one at all behind the bar at times. The room was not very big and the fan in the tiny bathroom did not work so it was very steamy. There was no temperature control in the bedroom other than on the radiators which I had turned off but there was a warm current of heat at floor level that made the temperature so hot that I could not sleep. There was a small window that opened slightly but that was at the foot of the bed so pretty ineffective. I had to sleep with the room fan plugged in all night so sadly I have not been able to be more positive about this venue.

"Lovely staff, excellent breakfast "

5
06/03/2018

We stayed at the Cresta Court in March 2018 and were impressed with our comfortable room on the second floor. We had dinner in the restaurant which was fine, breakfast was excellent also! The walls of our room seemed quite thin and we were not impressed with the noisy children's birthday party going on late next door but a call to reception sorted it out. The bed was comfy and free Wi-fi was fast and reliable, it was a little warm in the room, there was a fan in the wardrobe that we didn't use in the end but there didn't seem to be any means of controlling the temperature. The staff are friendly and seem happy to be working at the hotel, we were impressed overall considering the excellent value offered here.

"Great stay"

4
05/03/2018

We stayed here as flying from Manchester airport. Really good hotel, great staff really nice breakfast and a nice atmosphere about the place. Only complaint would be room at the back of the hotel you can hear the air-conditioned unit running from the kitchen.

"Overnight stay "

5
04/03/2018

We stayed at the cresta court when we was visiting Manchester, the room was small but very clean and the bed was very comfortable, we had a meal in the hotel and that was lovely and reasonably priced, we didnt have the breakfast because we did think that was a bit over priced at £14.50 each but we would stay there again.

"Belting Bolthole After a Night Out "

4
03/03/2018

Friendly and efficient reception on arrival; clean comfortable room, good shower; excellent full English breakfast just what you need after a night out. Would have got an excellent if the bedroom had a thermostat great if my wife and daughter had been there but too hot for me.

"Sad family visit"

4
03/03/2018

Needed somewhere local as travelling for a family funeral with my sons. Room was exactly what we needed and the breakfast was good and plentiful. Good value, clean and tidy with all facilities om hand. Staff very friendly and helpful.

"Just perfect "

4
20/02/2018

Very busy hotel with lots going on, but reception still takes the time to deliver a great service, we had two rooms, one a standard double and one executive, standard double although on the small side was ample for our needs and a comfortable bed, the executive suite was gorgeous with loads of room and extras like ironing facilities and coffee percolator, we only ate breakfast when we stayed and the fare was excellent and the chef willing to fill your requests for something different all with a cheerful smile, overall we can't fault this hotel, and will definitely use it again.

"Overnight stay"

3
19/02/2018

We stayed here on 9 th feb the night before our flight to Tenerife we left our car at the hotel and they provide a taxi to the airport and then back to the hotel after our flight home x our room was nice n clean and had the usual facilities tea coffee etc ,we had a meal in the bar the fish n peas which was not very we had no problem at all and would definitely stay at the hotel again x Helen n mark hague x

"Airport stay"

4
13/02/2018

Stayed here last sat night as had early flight from Manchester Swift warm welcome upon check in room was small but very cosy and spotless More importantly it was very warm as it was a really cold night and bed very comfy So had a good warm comfy nights sleep Only ten minutes away from the airport Would recommend and return ??

"one night stay at Cresta court"

4
12/02/2018

We stayed here for one night as we were going to a party, the checking in was easy, Hotel was clean our room was good & clean. Had a good night's sleep then went to breakfast this was very good all in all we had a very good time.

"Great modern hotel"

4
08/02/2018

We booked for a night pre our flight to Canada. We booked 2x rooms, 1x king size and 1x double. Both excellent. Breakfast scrummy - but the best thing about this hotel is the staff - please keep it up.

"Celebration"

4
05/02/2018

We have stayed at this hotel a few times before normally before a flight , this time it was a birthday celebration and wasn't disappointed. The service was excellent and the staff are very friendly.The room was clean and comfortable. The breakfast was lovely they cater for everyone

"Fantastic"

4
04/02/2018

Had low expectations for this stay but how wrong could you be, spacious room beautifully furnished, even a 4 poster bed, courteous and helpful staff, brilliant breakfast, can recommend this if you are looking for reasonably priced accommodation with good access to the city.

"Great hotel with friendly staff "

5
04/02/2018

We stayed here overnight and had a great experience. The accommodation was comfortable the bar was spacious and the food in the restaurant for both evening meal and breakfast was great but by far the staff are their greatest asset they were so friendly and helpful well done ??

"Football Stay"

5
04/02/2018

So second time of staying here and was really chuffed with hotel Room 144 was superb, both the bed and the nice big shower which was really enjoyable Staff very friendly and helpful and the food from Townfields hall and restaurant not bad at all! The breakfast is great and sets you up for the day prior to travelling home I will definitely return here again! Keep up the good work

"70th birthday party"

5
01/02/2018

We booked the Belvedere suite for 180 people and we were delighted with the service from the events team. They agreed a plan for the evening and kept to it so that the night went without a hitch. We ordered a buffet and it was very well received by all with adequate amounts for the numbers present. We had various accessories such a as projector and screen and these were complimentary All of the guests who stayed were happy with their rooms and I am pleased to say that the evening and following breakfast were a huge success

"Trip to Manchester "

2
22/01/2018

Not great. Bed we stayed in was hard. Toilet was bit grimmie and dirty. Food is over priced. Service from the waitress wasn't great and she was on her own not a great welcome feeling. Got the impres6from her as she didn't even want to be their at all. Also a few others on the trip said the same about. Breakfast was grand mó complaints long as it paid on with when booking room service menu basic and breakfast ain't worth order from the list for hanging out on the door. I wouldnt want to stay here again.

"Airport stay"

3
21/01/2018

We stayed here before catching an early and it was convenient, only about 10 mins from the car park... the hotel was fine for the low price and just the one night but the room was quite shabby and very very small. Fine for a few hours sleep before the airport.

""Thanks for the upgrade""

5
21/01/2018

I have been here a few times before & got a great price by ringing hotel direct & being a BW loyality card holder its worth signing up.I was upgrade to a family exc room 350 which I have stayed in before. Its a huge room, huge bed which was comfy. It has coffee maker, but don't drink coffee,(hot choc pods next time please), but asked for lots of tea & milk, bis, 2 bottles of water, safe inside the cupboard, with robe & slippers.trouser press, ironing board & iron. Lovely smellies, plenty of towels, asked for bath mat for inside the bath which was there, plenty of hot water, sadly the bathroom is cold, but does have a heater put it on for a while before you need to go in. There is a rad under the window, but electric heater on the wall as you go in, leave your extra key card in to keep the room warm as I went after Xmas as it was cold.TV on the wall, but little too small for the room as bed quite a way back from the bed as TV opposite bed. The only thing I would suggest is to make the rooms sound proof..... I was checked in by Emma as rung up the day before for an early check in, but only arrived at 2pm as the weather was really bad from the south & heavy traffic. I got a warm welcome back from Andrea, Emma C, Liz who had pink hair not blonde!!! Alex on the front desk, Philip who I made the booking with wasn't there. Breakfast was in the Townfields Restaurant & got a lovely warm welcome back from Nico, Karen, Kaisa, Jacob & chiefs who did done my egg perfect are Rob, Baz & Nigel. Its self service for hot/cold & eggs done how you like it mine fried eggs turned over & very hard. Tea/ coffee comes to your table. Plenty of choice fruit juices, fruit, pastries, toast, cereals,. jams, butter.The new waitress Tsvetelina. Sadly missed Bev as she was in Spain on her hols. I eat in the Townfield bar & was served by Kalin & had Breaded Scampi & chips with apple juice, very yummy indeed. It was busy as people were eating & drinking in the bar as it had Sky sports on which helps. I had 2 college friends come over with their husbands for lunch it was the day the snow came just before New Year & they made it. It was lovely to see them all, had a wonderful lunch in the restaurant which wasn't open, but let us be there as so much quieter. We had 3 hen omelette with mushroom & bacon, 2 beef lasagne, Beer battered cod & 3 hen omelette cheese & bacon. Drinks bitter shandy, larger, orange juice, jug of tap water. No puddings, but had white coffee, black coffee, 2 Americanos, hot choc. All in all we had a wonderful very yummy lunch by all. We had drinks before lunch & after just soft ones. It was all very well priced. I just put it on my room as left a tab open when I check in, so much easier all round.Thanks to Jaden at the bar for all his hard work with couple of helpers. Free wifii, beauty treatments, but didn't use. Plenty of free parking even with parties going on, but didn't hear them & parking for the airport too. Congrats to Scott for being the General Manager of the hotel. I got checked out by Liz & Alex. Would recommend & def be back. Thank you to you all for making my stay perfect. Happy 2018.....

"Didn't sleep well"

2
20/01/2018

This is our 2nd stay here and most likely the last. It's all very tidy and clean and updated. Free Wi-Fi worked well. We brought in fish n chips from down the road, out hotel and turn left. TV in room was rubbish and worked 25% of the time as kept breaking up. The remote had no battery back on it and batteries kept coming loose. Sounded like a disco going on in Hotel but lucky we had ear plugs. It was one of the worst nights sleep either of us have had in a long time. The double bed was not comfy at all and if either of us moved it then woke the other up. Bathroom small. We came here last year and it was all positives, just unlucky with the room I guess.

"Brilliant good choice "

5
10/01/2018

I stayed here for two nights whilst visiting family I ummmed and aaaahhh over the cresta court and the premier inn just down the road. And I'm so glad I choose the cresta court The staff were very friendly and welcoming especially in the breakfast room and the chef was great very accommodating and made me something even though I was late for breakfast and they were already clearing away, The cheaper rooms were quite small but clean you get what you pay for because I needed to work I upgraded to an executive room and it was fab very large clean water tea coffee biscuits safe. Everything I needed would Definatly stay again and very happy to recommend

"Good value"

4
06/01/2018

We stayed for just one night and found the room and hotel to be functional, bright and clean, with a good breakfast and helpful staff. Good value for money with convenient parking. The location is really good and near to Altrincham's shops and pubs.

"Overnight stay"

5
04/01/2018

This our third stay at The Cresta Court , lovely hotel room clean , breakfast was great plenty of choice . We had a meal in the restaurant which was really nice . Beds are a bit firm . Would definitely stsy here again .

"Staff are excellent"

4
04/01/2018

The staff cannot be more helpful and they make the visit to the hotel very good. Breakfast is very good and again the chef and staff are very good. The restaurant is good although a little expensive for drinks.

"2 night stay"

4
02/01/2018

Back at the Cresta agin. It's now our go to hotel in Altrincham. Great room, water, coffee machine, biscuits, robe, slippers etc. all good. Staff as every VG, usually eat out but breakfast buffet is good. Even at the front of the hotel I get a good sleep, nice bed helps. Only downside for me is the coffee machine at breakfast. Brew some coffee please.!

"A Great New Years Eve Bash"

4
01/01/2018

The Cresta Court hotel is situated of the main road through Altrincham and is in a good position whether you are visiting Altrincham centre for its varied bars and restaurants or like us attending a New Year's Eve bash (2017) This feedback not only provides the reader with some good insight into the hotel and facilities but also on the evening itself. This is the second ‘event; that we have attended the Cresta Court for, and the refurbishment which took place about 5 years ago ( according to one of the house services staff ) is certainly evident form the lush surroundings inside the hotel, especially in the reception, bar and restaurant areas. There is ample free parking around the hotel, and check in was easy. We were allocated a room on the second floor and If I'm honest the view outside the widow wasn't all that appealing, but we were there for and event so the ‘view' wasn't the primary reason for being there. The room, fitted with a double bed, was tight, and this made navigation with two people in the room a little tricky at times, but for one night it was liveable. The room was equipped with a double bed, a TV, coffee making facilities and an en-suite bathroom. The Masquerade ball that we attended was well organised, with a prosecco and canapé start and then we sat down to a three course meal that was delicious (Well done chef and the catering team ) All three dishes were served piping hot and in good order. I have to say that the breakfast the following day which came as part of the package, which was a buffet style was also delicious. On the catering front – 5 Stars ! The evening went well and we took advantage of pre-ordering our drinks which were brought out in plenty of time and refilled when necessary and removed the fuss of going to the bar or the inevitable hotel process. The bar itself and lounge is comfortable and yes the prices are typical hotel prices, but the staff are polite and eager to please. The DJ for the night was brilliant and rarely did you see the dance floor empty which is the sign of a person good at his trade. Overall the event went brilliantly and yes we will be coming back in the future.

"No sleep boohoo"

3
30/12/2017

We arrived at the hotel and was pleased with our first impressions nice reception and bar area. Room's were clean but dated bathroom in desperate need of renovation. We had a meal in the restaurant it was ok and that's all I can say. We went to bed about 10.45 ready for our flight but didn't get any sleep for 3 reasons 1. Extra hard pillows they were like rock. 2. Road noise. 3. Shouting and fighting outside. The police were eventually called but not a good impression. I would only stay here again if I was desperate.

"Convenient airport hotel & parking"

4
28/12/2017

Couldn't fault our stay. Warm welcome by the receptionist who explained all we needed to know about the hotel, the area and more importantly, the time the taxi would pick us up from the hotel in the morning (05.30) take us to the airport and also the number we needed to contact on our arrival back in the UK. Nice clean rooms, quiet hotel, free parking and only 10 minutes from Manchester airport.

"Christmas stay"

3
28/12/2017

This is the third time we have stayed at this hotel. The staff are definitely the hotels strength and the public areas are lovely but the bedrooms and bathrooms are in desperate need of a refurb! While the beds are very comfortable and the rooms are well sound proofed neither the kettle or the TV worked properly in the bedroom and the light over the mirror in the bathroom did not work.

"Christmas Day Dinner"

4
27/12/2017

I was very disappointed with our dinner on Christmas Day. The roast potatoes were rock hard together with the Yorkshire pudding. The gravy was cold. The coffee was cold and the waitresses came out with the sugar and milk 10mins later. The mince pies never arrived which were offered on the menu.

"Christmas dinner"

1
26/12/2017

The room for the Christmas Day lunch was lovely, the staff were extremely pleasant and can't be. faulted, but the food was abysmal. Never have any of us been so bitterly disappointed. Dried up microwaved roast potatoes, tasteless meat, eggy Yorkshire puddings. The ham was on the same serving board as the beef so anybody who did not eat pork could not have beef either. The soup was like thick pasta sauce. The Christmas pudding serving would not feed a mouse and the ice cream had ice particles in it. Just truly vile and a right rip off for the price. Will never go there again.

"Overnight stay"

4
23/12/2017

Good value for money with very friendly helpful staff. Lounge area comfortable and contemporary. A convenient place for an overnight stay when visiting family. Restaurant provides reasonably priced meals. Bedroom rather too hot.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear timj1552014 Thank you for reviewing your recent stay. I am delighted that overall your stay met with your expectations and that we have the opportunity to welcome you back the next time you visit family. Kind Regards Scott

"Christmas meal"

3
19/12/2017

Lovely looking hotel, had a christmas meal here last friday. parking was difficult as the place was very busy that evening. staff were nice and friendly but the meal was very average. we were in a party of 20+ and three of us did not receive a desert even though we all asked several times. i had the Christmas dinner and it was ok but hardly any gravy on the plate and not a lot of meat. Entertainment was very good, DJ and the casino room were fun though a bit loud when having our meal, i couldn't hear what my colleagues were saying whilst we were eating, in future id' turn the music down a little whilst people are eating.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Royb1977 Thank you for your recent review. Your business is very important to us and we value and act on all feedback. I will certainly discuss the issues that you raised with the senior team. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. Kind Regards Scott

"Christmas work bash "

3
16/12/2017

We've had our Christmas work do here past few years and it's a decent enough venue and I've always enjoyed myself. Location is good as plenty of nearby boozers for pre-drinks to get you in mood, food is pretty naff but it lines your stomach, drink choices pretty poor and pricey e.g. £6 for bog standard spirit & mixer, DJ/disco bangs out the usual old songs but all in all, it's a good laugh. They keep the main reception area bar open to the small hours for the hardcore party animals which is good, so generally speaking you will have a good night.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear seanrobbo75 Thank you for reviewing your recent stay. Your business is very important to us and we value and act on all feedback. I am sorry that you were disappointed with some aspects of your stay. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind Regards Scott

"Disappointing Stay"

2
15/12/2017

I stayed on the third floor for a Christmas party. It was a regrettable stay; I was so put off by the state of the bathroom, I did not use the shower. The tub was stained and dirty, there were dirty taps and sink and black mold in abundance all across the ceiling. The room was so tired looking, dimly lit, pokey and in desperate need of redecoration and replacement of furnishing and refitting of the bathroom. My room had a charming view of the rooftop. The Christmas venue was no better with inattentive and disinterested staff and dry tasteless food. I would not recommend a stay here to friends and colleagues.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Thank you for taking the time to review your stay. I am really sorry that you were on the whole disappointied, please accept my apologies. Unfortunately we cannot locate your booking with your TripAdvisor username and I would ask that you email me directly in order that we can identify the bedroom and function rooms that you were in and arrange to have the faults rectified. My email address is [email protected] Once again with my apologies, I hope to have the opportunity to welcome you back soon. Kind Regards Scott

"Lovely hotel"

4
14/12/2017

Stayed for one night here and had a lovely time. Exterior of hotel looked a bit dated but inside was different. Was warm and cosy looking. Check in was easy and the receptionist was very friendly and helpful. Had ordered a kingsize bedroom but room was a normal room with a kingsize bed in it so room looked a little squashed. Breakfast was nice and again staff were very friendly and helpful. Food was hot and a good variety to be had. Location of hotel was very good as the tram line was a 5 minute walk away and was reasonably priced to get into the city and back. Would definitely use this hotel again

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Lorraine W Thank you for providing such a comprehensive review following your recent stay with us at the Cresta Court. I am sure that this will be of great benefit to other TripAdvisor users. Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am delighted that you would recommend us and I hope you will come back and see us again soon. Kind Regards Scott

"FANTASTIC HOTEL"

5
14/12/2017

Hotel had everything needed, stayed in a superior suite and it had everything and more in this room. Staff were fantastic especially reception staff especially Emma. I have stayed here twice now and both times were as good as each other also had a conference here and again it had everything it needed to have

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear benaD1072YF Thank you for the "fantastic hotel" heading. I have already shared your comments with Emma and posted your comments on the noticeboard. I am delighted that both of your visits have met your expectations and I hope you will come back and see us again for the third timesoon. Kind Regards Scott

"Christmas lunch at the Cresta Court"

5
14/12/2017

I arranged a 3 course Christmas lunch yesterday, 13th December, at the hotel on behalf of the Timperley Probus club. 68 guests attended and everyone thoroughly enjoyed the 3-course (there was a choice selection for each course) lunch. It was a good experience - the room was very well prepared and laid out, the serving staff were all very helpful at not only the lunch but also with my preparations in the morning (raffle prizes etc.). The hotel was helpful from the first day discussing options through to the more detailed arrangements. If you are thinking of having a group, or business, event then do give the Cresta Court serious consideration

"Good location close to transport links"

4
14/12/2017

Spent night with my daughter, had twin room, room on the small side but beds very comfortable, Excellent breakfast, service at breakfast very good.Close to metro bus and train station approx 5 minutes stroll, also close to altrincham town centre

"Try somewhere else"

2
13/12/2017

Booked a night and car parking deal. The hotel car park was full with cars parking all over the place and not easy to park. Had to go in the hotel to ask where there was any parking spaces and told to park in an area designated for unloading! The room was small, why are UK hotel rooms so small compared with any other country? I'm afraid I would not recommend this hotel.

"Good service, a very good location but mediochre food"

3
06/12/2017

It was a Christmas lunch for a local group of about forty people. We were in the Trellis Suite, which was superbly presented with, really well laid and decorated tables. The service was friendly and efficient but the meal itself was rather disappointing. It was a typical Christmas lunch that was well presented but was bland. It lacked flavour and was not what my wife and I had anticipated. '

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear 1256Rob Thank you for your review. I was pleased to note that on the whole you and the other members of the group enjoyed your Christmas event. I understand that you have already confirmed your booking for next year. I'm am sorry however that you felt the lunch lacked flavour and with this in mind, I have instructed our Head Chef to investigate. Thank you for your comments, we do value all feedback as this helps us to continue to deliver an exceptional experience. Best wishes for Christmas. Kind Regards Scott

"Over night stay"

3
05/12/2017

This is a great place for a over night stay just before your holiday starts with only being 15mins away from the airport it's as great staff who are always willing to help out & a lovely restaurant the only thing I was not pleased with was the parking for my car as it was there for a fortnight & I felt it was not secure it was just a open car park. I must say the lady / gent at the reception desk were fantastic after we had a problem with the taxi back to the hotel they sorted out in seconds. The taxi service to & from the airport is very poor ( PASSENGER CAR GROUP ) use some one else.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear GAZBO1962 Thank you for taking time out to review your recent stay with us. I'm pleased that you found the staff to be so helpful but I was sorry to note that you were disappointed with the car parking arrangements and the taxi service. If you could let me have further details regarding the poor service from Passenger Cars, I will gladly pursue this with the taxi company. My direct email is [email protected] I look forward to hearing from you in due course Kind Regards Scott

"Christmas party"

5
04/12/2017

We had our Christmas party Saturday what a fabulous time we had, i did not know it was such a busy hotel .we were guided to our room by a pleasant lady at reception where the room was dressed for the Christmas experience the food was lovely the drinks flowed and the dance floor was rammed the dj played all my requests. they even had time to raise money for a charity raffle which sadly i didn't win but the causes did. keep up the good work Cresta

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear charlie r Thank you for reviewing your recent visit. I am delighted that you enjoyed the experience. I have already shared your positive comments with the team. The Cresta Christmas Raffle raised over £400 for local causes. Keep an eye on our social media feeds for regular updates as we are repeating the raffle every weekend through December. Best wishes for Christmas from the team here at the Cresta Court. Kind Regards Scott

"All Round Fantastic Stay!"

5
04/12/2017

Extremely friendly, approachable staff, from check-in to the restaurant/bar staff - took time to chat about your day and offer recommendations on where to stay! They had a Christmas party where some idiot set the fire alarm off at 1:00pm in the morning, which continued on and off for 40mins - the following morning all the staff approached people to apologise - which I found extremely good and a fantastic way to deal with the situation - definitely recommend and will definitely come back! thanks

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Sally J Thanks for the review you posted recently. We are regularly commended on the staff and I am really pleased to note this in your comments. I have posted a copy of your review on the staff notice board. I'm sorry that you were disturbed by the fire alarm being raised by the inconsiderate guest although again I'm delighted to note that the staff handled this in the morning to your satisfaction. The team and I look forward to welcoming you back in the near future. Kind Regards Scott

"Sleep, park & fly (2)"

4
30/11/2017

Location good , good car parking spaces .Reception area looked nice with the Christmas décorations , & tree . Girl at Reception very helpful , polite , friendly smile , had time to explain things to you , ie méals , taxi transfers . Hotel room , not big , just enough room , but warm , cléan , tea / coffie facilités . Bathroom , Bath / shower , Nice hot water . Evening méal , good , service good , but bit expensive , but hôtels méals / drinks always Cost more . Transfer to airport very good , driver on Time , Nice cléan Warm car , driver Pleasant in manner , return lég just as good , did not have to wait long at air port to be picked up Would stay there Again

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear joey023 Than you for such a concise review. I really appreciate you taking the time to pass on your comments as I'm sure that it will be a great help to other users of this site. I will also pass on the details of your review to the company who handles our transfers. I look forward to seeing you the next time you fly from Manchester. Kind Regards Scott

"Holiday put stop"

5
29/11/2017

Stayed overnight as flying early next day from Manchester . Staff were really nice at check in and very helpful ... Explained were to put car for length of holiday .. Room was spotless and very cosy . Well stocked refreshment tray and when we asked for extra later it was no problem ... Had meal in restaurant . It was really nice . Staff again were excellent . Bar staff were also very nice . Will stay again next time we are going on holiday .. it was also our 25th wedding anniversary so having the nice staff and room was just lovely . Thank you to them

"Overnight stay, before flight out to holiday"

5
23/11/2017

I had booked a park and stay arrangement, stay one night then parking for 14 nights. Hotel check-in was straightforward, instructions for car parking clear and concise. Great room , lovely bar, reasonably priced drinks. Minibus to airport included in price. Due to unforeseen circumstances i could not collect car until 3 days later than planned. Hotel were very obliging, accommodated my request and upon collection of car, I asked if there were any additional charges for the parking, lady on reception simply said no and have a safe journey. I have no hesitation in recommending this hotel if flying out of Manchester for holiday or business needs.

"Christening Venue"

5
21/11/2017

We held our sons Christening celebrations at the Cresta Court, hiring the 'Trellis Suite'. Nicki and the events team were fantastic and were there to answer any questions and made the whole experience stress free. We will definitely be recommending the venue to friends & family. Thank you ??x

"Lovely hotel, great location"

4
12/11/2017

Ok, so I didn't look at reviews for this hotel till I decided to write this. This is a lovely, busy hotel in a great location. Good parking, impressive and inviting lobby and courteous, efficient staff created a great first impression. The closeness of the tram station made it ideal for our venture into central Manchester which was a bonus. Given the ridiculous prices of some hotels in the area for an overnight stay (including some 'chain' motels/hotels) I would say this gem is a bargain. I really can't understand where some of the 'tired' or 'needing renovation' comments come from. For an overnight stay particularly you want a warm, clean and comfy room and that is what you get. If you are going to grumble about insignificancies then pay more. This hotel is great, prices reasonable both for rooms and the VERY comfy bar. I didn't try the food but what I saw looked good. Overall an experience I will be happy to repeat.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Roy_Lincolnshire_UK Thank you for taking the time to review your recent stay. I was delighted to read that the hotel suited your needs. I will be sure to share your positive comments with the team and I'm convinced that your review will be a great help to other users of this site. I do hope that we have the opportunity to welcome you back in the very near future. Kind Regards Scott

"21st Birthday"

5
12/11/2017

Warm and friendly greeting on arrival and quick and easy check in. Large room, well appointed. Nice and quiet hotel, even with an event going on. Didn't hear any of my fellow guests. Huge plus for me is the fact that this hotel chain allows dogs to stay over too. Fabulous breakfast the following morning, again the waiting staff were all friendly and attentive. Check out just as friendly as when I arrived. Highly recommended.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Teresa G Thank you for your comments on this review of your recent stay, highly recommended and 5/5, we certainly couldn't ask for more. It was a pleasure to welcome you and your four legged friend and we look forward to seeing you soon. Kind Regards Scott

"Reasonable"

4
12/11/2017

It was quite a bit more expensive than last time I stayed here - £85 for the room and another £13 for full breakfast. Continental only breakfast is £9. The breakfast choice was good and it was handy that it started at 6:30am. There is a very large free car park. Altrincham town centre is a short walk away. The hotel is generally smart and has two separate eating areas. The restaurant is a bit pricey but serves interesting and creative dishes. The bar serves a more modest menu and also shows any football that's on. The room was smart and clean. It had en suite, good tv, hot drinks facilities and an alarm clock. There is free Wi-Fi but it was a bit patchy.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear tthalliday1 Thanks for reviewing your recent stay. I found your comments to be very open and honest and I'm sure that other users of this site will find it most beneficial. Your business is very important to us and we value your feedback. This often reaffirms that we do meet customers' expectations and I have already shared your review with the team. We look forward to welcoming you back in the near future Kind Regards Scott

"Needs work or a price drop"

2
12/11/2017

The reception and bar are very welcoming and well decorated, but once you head upstairs to the bedrooms that theme ends! The bedrooms and corridors all seem a bit tired and basic, although not inadequate if you are wanting to travel on a budget. The room I was given was above the kitchen extractor fans (or similar) so was noisy, and as the window had been left open it was cold - with no way to heat it up. Parking was poor with narrow spaces crammed in, and so many of them unusable because of cars partly in their adjacent space. Breakfast was poor quality and not worth getting up for. Considering that this hotel is supposed to be convenient for Manchester Airport breakfast opens late at 0630 - when similar brands near airports often open around 0400. I had paid more for breakfast and had to rush to eat low quality food - not worth it! Finally on checking out I was requested to pay even though I already had. After looking confused when questioned the receptionist said "oh no that's another room" even though I'd given my room nunber and confirmed my name. Very helpful. I would come back if it decided to be a budget hotel and charge accordingly, but I'd want a real saving for the poor quality I have received! On the whole, probably worth avoiding.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Guest Thank you for reviewing your recent stay at the Best Western Cresta Court Hotel. Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind Regards Scott

"Lovely hotel, definitely recommended"

4
11/11/2017

This is a great hotel. Entering the lobby with all the christmas decorations was great and very impressive. The staff member on reception as very friendly and welcoming. We had a twin room which was slightly on the small side but it was ok. Nicely decorated and good amenities. I only found three downsides with this hotel. The mirror behind the door makes you look 10 feet wide so we tried not to look in it. The car park spaces are very small and some customers parked over 2 spaces which was really annoying. I recommend parking around the back as spaces are straight instead of diagonal and there more spaces. And personally we felt the breakfast at £15 was too expensive. We had the continental which was also expensive but was very nice and a good selection. Overall, i did love this hotel and would definitely recommend it.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Samantha M Thank you for providing such a comprehensive review following your recent stay with us at the Cresta Court. I am delighted that you liked the Christmas decorations albeit a little early perhaps. I am sure that your review will be of great benefit to other TripAdvisor users. Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am delighted that you would recommend us and I hope you will come back and see us again soon. Kind Regards Scott

"Past its best but value for money "

3
05/11/2017

Staff were happy and friendly. Entrance area, bar a restaurant are well decorated. Unfortunately that's where it stops. Room was very tired, attempts had been made to modernise it but they didn't really work. The door to the room needed a little persuasion to close properly. Breaky was good and nice to see the chef on show (rather than being locked away in a back room kitchen) to cook some items on demand. I'm happy considering the price I paid. The room I was in needed a proper refurbishment, hopefully this is on the cards soon.

"Great location for airport"

4
30/10/2017

Reasonable priced basic hotel with parking . Taxi to and from airport included in price . We will use again. relaxing bar . Very helpful staff , nothing was any trouble.Car left for 1 week no issues what so ever

"Reasonable value"

4
26/10/2017

This is near to the centre of Manchester so it offers reasonable value for the price paid. Room was large with card upgrade applied. choice of free gift offered on arrival as a card holder. Moderate choice of dishes for evening meal. Food was ok but not outstanding. Buffet breakfast offered a fair choice but staff did not mention the options available to order. Fair sized car park.

"Pleasantly surprised"

5
26/10/2017

Chose this for proximity to workplace being visited, despite poor reviews on food service. I was pleasantly surprised! The room was clean and comfortable, the Dinner B&B package very reasonable and the food was pretty good! The service was perfectly adequate (although always wanting to put me in a 'quiet corner' as I was alone was a bit disconcerting. Asking for one of the advertised cocktails caused a bit of a stir as the barman needed to find someone else to make it as he didn't know how..

"2 overnight stays and parking for holiday"

3
25/10/2017

easy book in went out to get food as quite expensive unless you get a special offer beds very comfy quilt cover had rip down the side and on going into the bathroom disabled shower was not clean enough and shower curtain all stained yellow at the bottom informed reception on booking out we had booked a second night no problem booking in and got help with cases up to room on getting settled was going to get shower but still not cleaned to my standards so would not use.

"Easy and clean hotel, breakfast not so good"

3
23/10/2017

I've stayed here a few times and it's s nice convenient hotel. Reception are good and efficient. Usually staying with a group of friends when attending functions, the rooms are usually inexpensive and nicely decorated and kept. No luxuries or excessive space but clean and well maintained. Breakfast is usually good and is now served in a much nicer room, although when we visited this time on 8th July there were issues and they were clearly understaffed. Apart from the head waiter, there were just two other staff, all polite but apparently inexperienced and inadequate for that morning's service. The hot breakfast serving area had run out of various items, no juice left, no clean cups by the coffee machine and tables weren't being cleared. Guests were taken to a table then asked to wait there whilst it was being cleared. I have been here a few times and I am going again in November. I expect it was maybe a bit of a hick up and all will be well again this time around.

"Overnight stay for the airport."

5
19/10/2017

We booked this hotel for a one night stay and 2 weeks on sight parking for the airport. The price included taxis to and from airport. We were greeted by friendly staff and checked in promptly. The room was fine and food in the restaurant was very good. The taxi service both ways excellent. We would definitely use this hotel again.

"Decent priced hotel a few miles from Airport"

3
18/10/2017

Stayed for one night prior to flying out. Hotel is clean and welcoming with lovely friendly staff. The hotel has a bar and restaurant. The hotel has pubs and shops within walking distance. Would stay again. Good value.

"2 stars as the staff and food were ok"

2
18/10/2017

What can I say! The reason I tend to stay in business hotels. The downstairs looks nice and modern, however the room I had left a lot to be desired. They had try to modernise with some wall furniture but the bathroom and overall feel of the room was dated, the ceiling and cracks and water marks. The window opens about 3 inches and there wasn't any aircon, I would imagine unbearable in the summer. The room I had was tiny, as was the bathroom, I certainly would not like to have to share it if it was a weekend away with g/f. The occupants of the room next to me thought it was ok to run their toddler up and down the corridor at 5.50am. The check in was painless and staff friendly. Food was good value compared to some, hot and tasty but not to any standard other than hot and tasty, no inspiration standard choices a burger, fish and chips, lasagne etc. To summarise, clean, good staff, good food, tiny bedroom and bathroom, dated upstairs, no aircon. Probably wouldn't stay again unless no other availability in area.

"Tiny room with funky smell "

2
15/10/2017

I've spent one nigth at Best Western Cresta Court and won't be comming back. The room was tiny and smelled damp and unclean allthough the window was open uppon arrival. The breakfast was mediocre at best. If you wan't to stay in the area chose the Mercure Bowdon hotel instead.

"Overnight stay before flight"

3
14/10/2017

We had stayed here previously approx. 10 years ago. Found an offer to stay before a flight on a Sunday evening. The reception and bar/restaurant area had been refurbished and was pleasant, as were all of the staff. However, the rooms had not really changed since our last stay and could do with a facelift. The bathroom was very old fashioned and rooms very small. The heat in the room was overwhelming so had to have the fan on in order to sleep, which was strange in October! We had purchased breakfast and evening meal as part of the package and the food was really good value. If I got a good offer again I would probably return.

"This was our Airport hotel deal "

3
11/10/2017

We booked manchester airport parking and this hotel was in the deal 20 mins from the park & ride fairly easy to find and comfortable, our wake up call was ten minutes late and we wanted to be on our way by then otherwise it was fine

"Disappointed"

3
09/10/2017

We stayed here 4 years and everything was excellent. This time not so, we booked two rooms and the staff on arrival were very helpful. On our return we wanted to order bar snacks and when I checked £40 was added to my account to cover anything we charged to the room, I wasn't happy with this and was old 'we have to check you have enough funds before we can let you add things to your room', I promptly paid for the room only and paid separately for the food and drinks, these were ok but the bar staff did seem to struggle with getting orders right. The room was fairly small and the pillows way too hard, the bath taps and shower head were not clean and had limescale build up on them, the shower was close to useless with hardly any power. There was also a wedding so was quite noisy until late on the night. On the whole it had, in our opinion, deteriorated. Sorry Cresta Court but we will look for a different hotel next time we are going to Old Trafford.

"rugby league grandfinal week end"

5
08/10/2017

we have stayed at cresta court hotel for the past 12 years , and always had first class service , this year we found a problem over our booking for our rooms , a wounderful lady called liz said she would sort our problem , we had a drink in the bar , then went back and liz had sorted out our problem , we are very grateful for the fast service provided by liz , cant wait to be back next year to the cresta court hotel for the rugby league grandfinal , a big thank you LIZ, from john and the boys from west wales

"Lacklustre"

2
08/10/2017

Ok the positives first. Without exception, the staff were fantastic, and I experienced som great customer service, more on that in a moment. The less positives. Well the room was fine, clean and did the job, and if you are travelling alone it is perfectly adequate. For two people with luggage however, getting round the room is a bit like doing a Rubik cube, it takes a bit of choreography. At the weekends it is a wedding factory, and we had four wedding parties hanging out in the bar, which was quite noisy and involved a lot of over hyped children., no biggie, one has options to go elsewhere, but I am just glad I wasn't on an early flight out somewhere. The food is expensive for what you get, I had the Thai veg curry. It was tasty, but as I said to the restaurant manager, for £14 I expect it to contain more vegetables than onions and peppers. To be fair, he did not hesitate to refund my meal, which was much appreciated and certainly not asked for. One piece of feedback would be to sort out the smoking area when there are a lot of wedding parties. The cigarette smoke filled the lobby due to the number of people having a fag by the front doors. Coming through that on arrival was choking, and not the best first impression.

"Hotel ok, but don't use the Restaurant"

3
06/10/2017

Stayed here as part of an overnight stay & car parking package at Terminal 2. Stayed here on two previous occasions and was quite impressed. Best Western have now taken over. The rooms though small and compact are perfectly adequate for an overnight stop, very clean, and good repair. Hotel reception is very friendly and courteous. Ample car parking surrounds the Hotel. However the Restaurant Service is shockingly poor !!..We waited for 15 minutes in a half empty Restaurant to have our drinks order taken...these then took a further 10 minutes to be served to us. Upon delivery the waitress promptly asked 'what do you want' !! (food I presumed she meant)..not the most eloquent of requests for a food order I've received before !!..the food though enjoyable, again took an eternity to arrive...disappointed with the service, we didn't dare even contemplate dessert and promptly asked for the bill...20 minutes and 3 requests later, we still hadn't received the bill...we were not the only couple disgusted with the service. My advice is stay here by all means, but give the Restaurant a wide berth unless you want your patience severely tested.

"Efficient check-in, bar staff struggled but nice chap"

3
04/10/2017

Visited this Sunday evening for alone night stay breakfast included and kindly given a spacious top floor room. Reception efficient and friendly as was the poor chap in the bar on his own doing a good job but needed help poor lad. Room was nice and good bed. My only gripe is this is the 3rd time I have stayed here and the shower pressure is useless if you want a good was in the morning forget it. What is it with hotels these days that they have the worst water pressure if not restricted a good night sleep a good breakfast and a good a howler is not a big ask surely?

"Nice hotel"

4
02/10/2017

Stayed here for one night before a flight from Manchester airport. I booked through the actual airport website so it included long stay car parking too. The hotel was easy to find. Check in was simple. We were given vouchers for complimentary drinks (half pint of soft drink, glass of house wine or pint of beer). The room was small. There were tea and coffee making facilities inside the room. The bathroom was dated but clean. The bed was a bit hard and the walls are very thin. (Could hear the person next door coughing). The housekeeping came round rather early even though we were checking out and planning to leave at 9am! (Check out was 10am). It was about 10 mins drive to the long stay car park.

"Brief stay"

3
02/10/2017

When I arrived the exterior of this hotel didn't look great I was actually pleasantly surprised. A modern looking reception, a lovely chilled out lounge area with big screen tv's In addition to this, the room was fairly spacious clean room with a double bed a tv and a clean bathroom Breakfast was great and staff were great, with suggestions where was good to eat and drink The only one thing was lacking was the sheer amount of noise over night. At 06.45 hrs I was Awoken by my bedroom door being knocked and finally when I opened the door a male apologised saying wrong room I would stay here again and not far from the metro links to access old Trafford and Deansgate Locks A really reasonable price for a night away And breakfast

"Stayed night before flight from Manchester"

4
02/10/2017

Booked hotel stay and parking through Holiday Extras. Very nice hotel. Staff very friendly and helpful, food very nice and drinks reasonably priced. Room was very comfortable and clean. Would definitely use this hotel again.

"Ideal for a night's stay when flying out or in to Manchester"

4
30/09/2017

Stayed the night before our flight, left the car for 14 days and stayed the night we landed back, although the latter was booked at only 10 days' notice, unlike the stay and park deal. The hotel is a short walk to Altrincham town centre, a decent town with a number of bars and eateries. The car park spaces are a little tight but the car stops where you leave it and no having to entrust your keys to the hotel. It was only a matter of minutes from the hotel to Manchester airport; I have no hesitation in recommending it for these reasons only. The rooms we had were average size, looked smaller as had queen bed, comfortable mattress, pillows not comfortable. Clean with usual amenities and free wifi. The room the second night had an adjoining door to the next one, the occupant had the tv on until gone 04.00, that was not good. If staying again I'd make sure there was no adjoining door as we heard no noise in the first night's room. The staff we encountered were friendly. We ate in the restaurant on our return night; it was quiet but there was a party in the function room. They were obliging as I was able to have a starter with a salad, rather than a main. The food was good. We did not have breakfast on either occasion. If, big if as our airport experience was terrible, we had to fly from Manchester again, we would definitely stay here.

"Near for the football "

3
27/09/2017

Stayed here on a great deal with my Tesco's vouchers! Surprise treat for my husband to go and watch the football! Very hand shirt walk to the station and straight through to old Trafford. Nice food and drinking places all with in walking distance. Only used the bedroom and breakfast (which was very satisfying) so don't know what the rest of it is like.

"Awful - Back and Shouder pain for three days after staying here on our way to Bruges"

1
25/09/2017

Firstly let me say that the staff were all great, very friendly and helpful. I don't have anything good to say after that. The bed was rock hard and I woke up in agony next morning with a very stiff neck and shoulders. The room was a little on the small size, not much room for suitcases etc and was tired and well worn. The shower was absolutely pathetic, we had a shower in a touring caravan in the '70s that was more powerful and that had a 12v motor and ran from a bucket of water! I stayed at a Holiday Inn Express earlier in the week and that was first rate in all respects. I won't be staying at this tired hotel again despite the great staff

"Overnight Stay"

3
25/09/2017

Reception Staff extremely helpful. Nothing was too much trouble. Room overlooked the noisy road. It was very tired and outdated. Could definitely do with being refurbished. Very noisy night as wedding party was in full swing!! Breakfast choice of pastries, cereals, fruit, yogurts and The Full English. Catering staff were very friendly and approachable.

"OK for one overnight stay"

3
25/09/2017

I imagine as a central hotel in a vibrant town and close to the airport that people come and go at all hours. Unfortunately the walls in our hotel room are so thin that we could hear all this activity including some revellers coming back and continuously knocking on doors at a ridiculously early hour. We decided to check out early (just before 8am) and were greeted by chips strewn on the second floor and in the lift. On mentioning this mess to reception we were told that housekeeping was not in yet to clean up. It would've been a five minute job to clean up, surely someone else on the staff could've helped. On the whole though check in was very swift and pleasant, the rooms a little on the small and dated side with the car park a tight squeeze. Would I stay here again? Possibly but I'd look closer at how alternatives compare first

"overnight stay"

5
24/09/2017

well what can I say our stay here before our flight to cuba turned out to be one of the best and great value for money we arrived on Thursday afternoon to be welcomed by a very pleasant receptionist who we chatted to well we booked in and we told her we were going away for our tenth wedding anniversary she then upgrade our room to the honeymoon suite wow what a start to our trip four poster bed whirlpool bath would deff use again

"OK as a park and fly "

3
22/09/2017

Very pleasant reception staff. Room very small. It overlooked the road and was very very noisy. Room looked tired and in need of refurbishment. Reception area looked recently kitted out. Would return if we got a room away from the main road.

"Disappointing Return"

3
21/09/2017

In the past this has always been our hotel of choice for overnight stays prior to flying from Manchester airport. Again, the staff were perfect and cannot fault but it has been over a year since we last stayed and this time the hotel felt very different. Our room was very tired looking and was generally just a little more unkempt than our previous rooms had been. Similarly, in the past the meals at the restaurant have been very good but this time it just seemed a little more ordinary. It may just have been that we hit a particularly busy time at the hotel but sadly we certainly did not have the same experience that we have in the past. It did however, serve its purpose as it is ideally placed for an overnight stay prior to flying from Manchester airport, just sadly this time it did not live up to our previous stays.

"A lot of road noise"

3
21/09/2017

Used this as a pre-flight plus parking deal. Staff were very helpful and friendly. Rooms was small but adequate for one night, comfortable bed etc. Buffet breakfast was unexceptional but OK a bit overpriced at £12.50 per head but probably about standard. The main issue was road noise. No air conditioning on a warmish night means you need to open a window and as the hotel is next to a busy road you can guess the rest. Handy for the airport, 20 minutes ish.

"Very good hotel for overnight stay and close to airport"

4
12/09/2017

We stayed at the Cresta Hotel the night before our early flight to Faro as part of a package. Very good reception staff, restaurant service and bar staff. All were very helpful and accommodating throughout our overnight stay.

"Decent hotel for airport parking and transfer"

4
06/09/2017

A good nights sleep was had at Cresta Court. We stayed on a package including car parking and transfer to the airport and it was very reasonably priced. I booked direct with the hotel. There was a wedding on the night we were there but it made no difference to us as we went out for food and drinks in the local area. No noise problems and comfortable room. The shower was not very powerful but did the job!

"OK but pre arranged taxi transfers to airport disappointing!"

3
05/09/2017

The Hotel is good but could do with some air conditioning as we found our room very hot throughout the night. It was also situated in a good place as a short walk we found some nice pubs up the road serving real ale and then we ate at Nandos about a 10 min walk away but there is plenty of different restaurants to choose from in the town all 10 min walk. The parking was ample as we left 2 cars there for our 2 week holiday and the journey to the airport was about 20 min but the return pick up was a shambles! We filled out a ticket detailing our return flight details and time of arrival for pick up and when the Taxi driver dropped us off at departures he told us they would also collect us from the same spot. We then asked would there be a taxi waiting for us he said yes but gave us a telephone number just in case. When we returned 2 weeks later we headed to departures and no taxi was waiting so we phoned the number to ask where it was and the lady on the phone said they had no record of our booking and stated she had complained a number of times to the hotel that this is not the way their procedures work so we had to wait 40 minutes for an available 6 seater taxi to turn up! I was very disappointed with this service as I had a 2 hour drive ahead of me following a 10 hour flight! I booked this hotel and service through Thomson and expected it to be more professional! I will not use this in future!

"Pre-flight stayover"

4
01/09/2017

Stayed at the Cresta Court Hotel the night prior to our flight to Cuba. We were checked in swiftly and were in our room within 5 minutes of arrival. Plenty of parking spaces and very easy to get to. Rooms are better than I expected for a Best Western, and the bar area and lobby are very nicely decorated. Food was good, if a little on the expensive side. The young bar and restaurant staff were very helpful and service was generally excellent. The only reason we may not stay again is that it's a 9 mile trek to the airport, so we may choose somewhere closer to save time if we fly from Manchester again.

"Terrible"

1
31/08/2017

My wife and I stayed here for the 3rd time. Each time has been a bad experience from noises wedding guests to bad service. Each time we only stop for a night and use the parking when flying from Manchester airport. We stayed on a room only basis but I didn't expect the size of the room to be so small it would be compatible to a broom cupboard. It was literally a double bed with enough room to walk around it's edge side ways. One of our bags had to go in the bathroom out of the way. The towelling was dirty and the room far too hot. The window could only be opened about 2 inches which was just enough to let outside traffic noise in. There was a fan In the room but the front guard was broken so I nearly lost a finger discovering that. We checked out and the chap at the front desk didn't bother to ask how are stay was other wise he would have got an ear full. I would deffinatley avoid this hotel.

"After wedding stay "

5
31/08/2017

My partner and I visited this hotel early on in august. We stayed the night after a friends wedding. The room was ample sized on the very front of the hotel. But surprisingly was very quiet and extremely comfortable. The onsite breakfast was superb. Good variety and fresh (even as a buffet) Would stay again

"Near to Airport"

4
30/08/2017

Stayed here the night before our flight. Very close to airport and staff friendly. Airport transfers were arranged by the hotel which were excellent and we were able to park out car there all week. Rooms are basic and a little tired looking but hey it was fine for what we needed would use again.

"Overnight stay prior to flight "

3
30/08/2017

This hotel has a very nice bar and lounge area and is well served by the young staff. The rooms are clean and adequate for an overnight stay. It is only a 15 minute drive to the airport. The only problem I have to report is the restaurant was very poor and I would not eat there again.

"Before early morning flight "

3
30/08/2017

Very clean and friendly staff .room very small and warm met our requirements before a early flight taxi transfer £12 to the airport which we booked on arrival. Driver very friendly few bars around the hotel but a bit expensive as was the hotel .

"Best Western Altrincham"

5
24/08/2017

This is very nice hotel, room was lovely and great value, lots of free parking and in a nice area near to altrincham town centre. Tram is close by and gives easy access to the city centre and only takes 20 mins with no parking problems. Highly recommended.

"Family friendly"

5
14/08/2017

We were a family party of 12, including 4 children from 9 to 2 in age. The hotel received us very well and were extremely helpful in accommodating all the paraphernalia of push chairs and child car seats. The bar was very good in serving food at odd hours. The hotel is very well placed to enjoy central Altrincham's lively social scene.

"Very close to the airport"

5
10/08/2017

We stayed here before flying out the next morning. It was very comfortable and clean. We are in the dining room and the quality of the food was fab. Everyone was v pleasant and just added to our holiday . It took us 10 minutes to get to the airport at 8.30 in the morning which was great All in all I would definitely recommend this hotel if flying from Manchester

"Average"

3
10/08/2017

Check in took to long and male staff member was unhelpful. The room was average size, clean, bed was comfy and an ok setup of room. The bathroom was extremely small, toilet seat not fitted correctly although shower was good. Didn't use the lift as it seemed to take an age to arrive. Breakfast was good, decent amount of choice. Overall an average hotel.

"Good choice for travelers"

4
09/08/2017

This Best Western was perfectly adequate for a short stay. The staff was friendly and efficient. Check-in and check-out could not have been easier, and the rate was reasonable. It's in what appears to be a decent neighborhood, with many dining options within walking distance . Their in-house restaurant has a nice menu, but we opted not to eat here as the prices are a bit high. The lounge and bar, however, are comfortable and welcoming. The room, on the third floor, was clean and well-maintained. There was some ambient noise from the traffic below, but not so much as to be disturbing. Coffee, tea, and a packet of biscuits are available in the room, however breakfast is an extra charge. If there is a complaint, it's that the plumbing in the bathroom could use updating. Smells a little off in there. 15 minute taxi to the airport cost about £12.

"Won't Use Again"

2
08/08/2017

Not what I expect from a Best Western Hotel. Used as part of the park and fly deal for my family. Room was very small very basic and had no space. Bathroom needed a refurb and was verging on dirty. Wedding was taking place and reception area , bar etc were like a war zone. Decided to eat at a nearby Table Table pub which I recommend as I did not fancy eating at the hotel due to my impressions that I have listed above,about the rest of the hotel. The price I paid for the hotel and parking was too much for the standard of the hotel. I have stayed in better places for less money. Will not be using again Despite my review I must add that the staff were very polite and courteous.

"Not what we were hoping for.."

2
05/08/2017

We stayed at another hotel in Cheadle the night before for the same price & rating so we naturally came in with the same expectations. Unfortunately we were let down as a whole based on the below. On arrival the exterior didn't excite us in any way. The car park is very big, however after 5 laps driving around I still couldn't get a space. We went inside to be told a wedding is on and parking wasn't really controlled so I could park anywhere even if on yellow lines (no wonder there was no space if there's no control)! Check in was fine. Room was basic in all senses - bed, amenities, small TV etc. On the up side, it was well located with lots of local bars and restaurants. We drove 5mins to find a very nice place called Hale. Recommend going there for food & drinks. Another issue was noise late on from the wedding. The music was thumping and despite their efforts to put us on higher floors before check in, it was still too loud to sleep between 10.30pm-midnight. We called reception to ask them to turn it down. They said they'd speak to the DJ. At best it went down 5% in volume. This was disappointing. Perhaps avoid on Fri or Sat nights. Breakfast was good, lots of options and good customer service from kitchen staff with many options given to you. Check out was also fine. We couldn't compare it to our Cheadle hotel for the same price and rating so will stay at the other hotel next time we are in Cheshire/Manchester.

"Very small bedrooms"

3
02/08/2017

We stayed overnight in a twin bedded room at this hotel. The room and bedding were clean, but there was very little space between the end of the beds and the open wardrobe area so if I wanted to get to the compact bathroom, it was necessary for my husband to move into the narrow area between the two beds. I think it is used as an airport parking hotel and people seemed to be coming and going at all hours so we found it rather noisy when doors were allowed to slam as they entered or left their rooms on their way to or from their holidays. The breakfast was good with hot and cold foods on offer.

"No sleep"

2
30/07/2017

Whilst the hotel is adequate, and reasonable value, if you happen to visit at a weekend when there is a function on, as I did, you may struggle to get much sleep. I was on the 3rd floor, yet the extremely loud, bass music until 1am made sleep impossible until after that time. I was maybe unfortunate that there were wedding receptions on both the two days of my stay (Friday and Saturday) but possibly worth checking if this kind of thing bothers you. I definitely won't be taking the chance again.

"Two night stay"

4
27/07/2017

Spent two nights here while we attended the RHS show at Tatton. Room was adequate. Bathroom a strange shape but clean and nice white fluffy towels. The breakfast on both mornings was good and Bev was very helpful and friendly. Overall a good stay. Thank you.

"Good for a short stay"

3
26/07/2017

Clean rooms, although no air conditioning. Bathroom clean, but very low water pressure! Breakfast service is good and hotel caters for those on a gluten-free diet. Limited dinner menu but food was good. Good hotel for short stay or for overnight business accommodation.

"Comfortable stay"

4
26/07/2017

We had a large, clean and comfortable room. Staff were friendly and efficient. The breakfast buffet was well stocked and well cooked. They cook eggs to order if you ask. Would definitely stay here again.

"Hit & Miss"

3
25/07/2017

We stayed at the Cresta Court on Christmas Eve and again in January. The breakfasts were very good on both occasions. We only ate in the evening on Christmas Eve and the service was awful. We booked in for 7pm and we were the only guests in at that time. We then waited 10 minutes for our order to be taken and another 30 minutes for the meal to arrive. In that time another couple arrived and they were served their meals ahead of us. We then waited another 45 minutes for dessert. The staff that were on gave the impression they did not want to be there, just to get out and start their Christmas. This is totally unacceptable when the restaurant is so quiet.. We vowed not to use the restaurant again in the evening on future visits.

"Not the quality of Premier Inn"

2
24/07/2017

We stayed on the second floor in room 233. The room was very small, no room to pass one another at any point in the room. The room was uncomfortably warm with no air conditioning. First impression was that the room was clean however once we settled in there were a few signs of a quick clean being done between change overs. The size of cob web on the ceiling wasn't a new addition to the room. The bathroom had a damp and musky smell and the shower was barely strong enough. We asked for a feather pillow at the front desk to be told that room service would deliver one. When room service appeared it was just with another foam pillow. According to the housemaid they don't have feather pillows. Lack of communication was not impressive. The tv had no remote. The sound proofing in the corridor was non existent, we heard every door open and close, toilets flushing and bath/showers being run. The breakfast was acceptable with good table service.

"Fantastic Place"

5
18/07/2017

Stayed here before flying and on return. Room rate, which was very reasonable, included leaving car for 2 weeks and a taxi to and from hotel to airport. From arriving we were treated warmly, staff extremely friendly and the room was amazing. It was huge. There were 2 double beds, 2 single beds, furniture and still plenty of room for suitcases and for us to move freely around room. Had dinner in onsite restaurant both nights. Waiter fantastic and food great and not too expensive. All in all was a great start to our holiday and would definitely stay here again.

"Birthday party."

1
16/07/2017

Very very poor service from the hotel. Expensive prices for drinks you ask for a kids drinks cup they don't have any you ask for a pint and get two thirds of a glass the baby change facility is in the women's toilet because men clearly don't change their babies bums! How outdated is that? And the prices they charge people for food is horrendous! A tray of: chicken kebabs, curly fries (cold), sausage rolls and 2 trays of quartered sandwiches for 70 people and it cost a lot of money intact more that a month and half of my rent at home! How is that fair? You speak to a lady who seems to be a manager who says well that's what was chosen! Rooms extremely hot only 1 unit for air conditioning. Toilets re more like saunas with no air staff don't seem bothered but to be honest with management like we saw no wonder they give up caring! Truly poor service and a shambles of a place! I for sure would not book any event here b it meeting, wedding, party or even accommodation! I don't know how they can keep up business the way they are! Never again!

"Good hotel for a short stay"

4
16/07/2017

Stayed for 3 nights with family. Booked an executive room and a family room. Executive room was large and very comfortable and clean. Family room was the largest family room I have ever seen. Very Comfortable and clean. Breakfast is excellent and large choice. The staff are welcoming friendly and polite. Large car park always found a space. Only negative - lack of air conditioning in bedrooms

"Beds not great, carpark too small"

3
13/07/2017

Stayed here overnight before getting a taxi to the airport at stupid o'clock. The beds were uncomfortable, and the carpark ridiculously small considering the size of the hotel. Location great for the airport and very reasonbly priced.

"Dreadful"

1
13/07/2017

Poor check in on a Friday afternoon with drunk people in Reception and the Bar areas. Room was dated and dirty and very hot and noisy. Ate out in the evening. Breakfast Buffet was chaos on Saturday Morning with many items running out and no staff around to advise the customer what to do. Avoid

"Poor"

2
11/07/2017

My wife and instayed there for one night on a Friday. I believe all double/twin rooms are similar. Our twin bedded room was the size of a shoe box. It was very basic. There was a shower but there was very little water power. The breakfast was ok and loinge area was adequate. Admitably the hotel price was not expensive but all in all it was a poor experience.

"Not very good!"

2
09/07/2017

This hotel is in a good location close to Altrincham town centre and not far from Manchester airport. The staff on reception were quite rude, ignoring us on arrival until I asked if this was indeed reception, the rooms are typical Best Western standard. Tired and in need of refurbishment. Bar staff were not particularly friendly. Overall disappointing and would avoid returning

"DO NOT BOOK AN EVENT"

1
06/07/2017

We book an event here in 2015 to take place in 2016 - unfortunately due to unforeseen circumstances we cancelled the event a couple of months before hand. We had already paid nearly £1000 and obviously did not expect to get this back. However we were then told we owed them another £3000! This figure is based on what the outstanding amount was PLUS what they predicted for sales i.e. Drinks, food etc. We have spoken to other hotels - some with more star ratings and better names and some with little star ratings and not as big branded and ALL have said this would not of happened with them in such a case! All said they would of refunded any money excluding the deposit - as that is what a deposit is for. Staff there including the events Manager and general manager have been utterly disgusting when we was trying to resolve the situation and quite frankly I had to stop myself from attending the hotel on many occasions due to their lack of customer service and arrogant tone! AVOID AVOID AVOID! Or atleast avoid the events Manager and hotel manager!

"Secure car park? No"

3
05/07/2017

We booked the hotel as an overnight stop for the airport and chose it as it was advertised as having secure parking. On arrival we found that the car park was simply a hotel car park with no added security.....cctv but that's all. The location was on a main road with a 4 foot walk surrounding it......easy for anyone to walk through as there were no gates stopping them. We were not happy leaving our car here for a week so chose to move it to a more secure car park. The hotel itself was fine and served its purpose for one night.

"Drunken youngsters "

2
05/07/2017

Thank god we only stayed one night before our flight the next morning we we arrived at 3pm and our room wasn't ready so had to wait half hour in the bar which was full of drunk youngsters we checked the meal prices and decided on giving it a miss 7pound for a bowl of soup after going to our room we decided to go out for some food when we came down there was a drunken girl asleep in the reception not a good sight to greet you so won't be using this hotel again

"Cresta Court - 2 day stay"

4
04/07/2017

I arrived at the Cresta Court in Altrincham, Manchester to be greeted by a very friendly and courteous receptionist named Alex. He checked us in without delay and when my wife seen the room (144) which was adequate it lacked the airy and spacious Executive King size room she expected. Alex was quick to recommend another room (328) which although a little dated in decor was much larger, airy and bright. The room was spotless clean and the en-suite bathroom was fine. One small gripe, a decent shelf to hold toiletries for a couple would be welcome. The weekend stay was excellent value and the hotel is located very convenient to Altrincham town centre (which has some lovely bars and restaurants as well as good shopping and a market). Breakfast was fine and the staff are very helpful, I would not hesitate to return to this hotel should I be visiting Altrincham in the future.

"OK hotel for one night stay"

3
01/07/2017

Stayed on return from holiday abroad. A large hotel with nice reception area and public areas. Unfortunately guests sleep in the bedrooms not in public areas. Bedrooms are clean but small and out dated. Rooms need to be upgraded. Breakfast was good with good choice of fruit, cereals and full breakfast. Rooms on main road side are very noisy, especially if you need to open windows on hot days.

"No Frills!"

3
28/06/2017

Stayed here for three nights 20-23rd June. Very basic Best Western hotel with no air con in heat wave! Small fan provided but quite ineffectual and could only open window about 3 " inches. As a result unable to stay in the room for any length of time. I appreciate this is not typical of English weather but still uncomfortable. Pre -paid for breakfast first morning then didn't bother as very uninteresting and hot food quite cold. All staff pleasant enough but I was grateful I was travelling alone on this trip as room would have been quite cramped. No safe in room which I feel is a basic necessity these days. Location quite good, close to centre of town and metro all walking distance.

"Old tired BW"

2
26/06/2017

This was an old tired hotel room, no A/C, awful mattress and diss-interested staff, bathroom was really tiny. I will not stay here and can't recommend this place. No recognition for being the top elite at BW.

"Dreadful"

1
25/06/2017

Kids running round screaming in reception. Bar staff didn't know how to use the coffee machine. Espresso served without saucer. Presented vouchers for free drinks; "what are all these flipping vouchers". Bar staff drinking behind bar.

"Avoid at all costs"

1
18/06/2017

We stayed here as a package including airport parking ready for an early flight. The hotel is smart and clean but unfortunately that is all I can say which is positive. The staff are disinterested, rude and lacking any people skills. The noise in this hotel is SHOCKING!! Be prepared to sing along to the car radios of passing traffic. Teach yourself to identify the make and model of every passing vehicle by its exhaust note and tyre roar. Amaze yourself that you can hear your neighbours bodily functions and nocturnal habits. Test yourself to see how long you can go without sleep! All in all we payed for two hours of poor quality napping in a hotel staffed by rude obnoxious people looking forward to home time. Given the choice I would have rather stayed in Joseph Fritzels basement than stay here again. Avoid, avoid, AVOID!

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Dear JDucker Please accept my sincere apologies for the issues you noted during your recent stay. I am aware that you have communicated on a separate basis with my deputy manager Scott. I can echo Scotts response and assure you that we have taken your comments seriously and have addressed the points that you have noted. Thank you for taking the time to communicate with us regarding your stay. Kind Regards Paul

"Old Trafford football"

5
07/06/2017

Nice hotel very friendly staff,rooms cleaned everyday while we was there .near to train station & pubs ( the station pub& bricklayers pub both £2 pint) . Will be staying there again .old Trafford only £18 from hotel in taxi

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Dear siandsexylisa Thanks for taking the time to review the hotel when you attended Old Trafford recently. I was delighted to read that you found the hotel to be clean and the staff friendly. The tram to the ground is really convenient and would cost less than a taxi the next time you visit. We look forward to welcoming you back soon Kind Regards Paul

"Comfortable night"

3
05/06/2017

We booked room only as part of a trip to nearby Legoland Discovery having been to Tatton park on the way up. The welcome was friendly and the room was a good size with decent facilities although only 2 cups for the 4 of us was a bit odd. After a hot day the fan struggled a bit to cool the room down but we managed to get a decent night of sleep although the brief appearance of the fire alarm at just after 6am didn't help although it was swiftly dealt with. I can't really say too much about the food and drink facilities as we didn't use them although the menu looked nice enough.

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Good afternoon Thank you for reviewing your recent stay at the Best Western Cresta Court Hotel. Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind Regards Paul Hindley

"Stunning hotel"

5
05/06/2017

Very pleased with this hotel we only booked for 1 night me and my husband but we where instantly upgraded with our room which may I say was stunning. Everything was in the room even dressing gown and slippers costa coffee machine, bottled water, tea coffee all the usual condiments.

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Good afternoon Sandra Thank you for taking the time to review your recent stay. I am delighted that you have provided such a positive review and I have shared your kind comments with the team. We look forward to welcoming you back to the Cresta Court in the not too distant future. Kind Regards Paul

"Consistent Player "

5
04/06/2017

Always a good place to stay for visits to Manchester & Cheshire. The hotel has been a fixture here for years. It has clean rooms, good brekkie and warm & welcoming staff - especially Mel on the bar, who has a fab sense of humour and is a star :)

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Good afternoon James Thank you for taking the time to review your recent stay. I am delighted that you have provided such a positive review and I have shared your kind comments with the team. We look forward to welcoming you back to the Cresta Court in the not too distant future. Kind Regards Paul

"Good all round hotel"

4
30/05/2017

Second time we have stayed here and again the hotel was a good place to stay. Professional staff, good sized room with comfy bed and clean bathroom with good shower and toiletries. Tea and coffee making facilities. My only negative comment was that the room was very hot and only one window could be opened.

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Good afternoon Thank you for completing a review regarding your recent stay at our property. I was pleased to note that on the whole your feedback was positive. Your business is very important to us and we value your feedback. This often reaffirms that we do meet customers' expectations and I have already shared your review with the team. We look forward to welcoming you back in the near future Kind Regards Paul

"overnight stay"

5
29/05/2017

stayed here overnight before travelling from Manchester airport, The room was very clean and basic, staff very helpful, We ate in the restaurant that evening and the food was okay but not really to my taste. The view from our room window was of roof tops so not very inspiring. As part of the deal we were given free transport to the airport and free parking for a week. We were given a card with a number to call on our arrival and was picked up very quick by a local taxi to take us to pick up our car. Very reasonable priced hotel

"Big big thank you"

5
26/05/2017

After arriving at airport with 2 young children to be told flight had been changed to 24hrs later we rang up and the staff told us to go back gave us breakfast and even argued our point with travel agent who wanted to move us to another hotel across town but leave our cars there They were absolutely brilliant can't say thank you enough for what you did for us Hotel was spotless and only 15 mins from airport

"Book direct for the best deal!"

4
24/05/2017

I found the internet listing for this hotel by accident (it is also called the Cresta Court on some websites), and ended up getting a great deal for one night's stay plus a week of parking at the long stay car park at Manchester Airport. The hotel is fine. The public areas look to have been upgraded recently. My room was ok, but the bathroom was getting close to needing an upgrade. The restaurant was quiet; the food was fine and not too expensive. The staff were friendly, the receptionist was very helpful. Driving to the airport took 15 mins, but use your gps and not the hotel's directions!

"2 day business stay"

4
24/05/2017

Stayed for 2 days last week. Best things: recent refurbished bar and restaurant are a big improvement. Staff on reception and in restaurant are VG. Food was VG, breakfast is a buffet but still VG. Rooms are nice if not brilliant and I had a good sleep both nights even though my room was at the front of the hotel. Short walk to bars in Altrincham. Free parking. Not so good: shower could be better. We will be back. Cotton's loss is Cresta's gain.

"Friendly hotel lovely town"

4
22/05/2017

Friendly and helpful staff ad a comfortable hotel in Altrincham which is a lovely town full of interesting bars and restaurants and a great market. The building is not the prettiest but inside it is fine and is the first hotel I have stayed at that has a photo of the Stone Roses on the wall, Close to the town centre - 5 minute walk and about the same distance to the train station where you can catch various buses, trains and trams - about 30 minutes into central Manchester on the tram. Hotel room was compact but comfortable and clean. Shower was not great - pressure was really poor. Quiet enough - there was a wedding on the saturday night and it was not noisy at all. They took our bags as we were too early to check in and got us a taxi back to the airport - overall staff were very good although the barman went missing for about 10 minutes on one night. We did not eat here although menu looks good, Breakfast was really good - buffet style with a good selection of hot and cold and very tasty. Free wi-fi but a bit intermittent.

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Dear LIVERZEB Thank you for taking the time to review your recent stay. Your comments were very honest and I'm sure this will be a great help to others looking to book a hotel in Altrincham. I have already passed on your positive comments to the staff and challenged my senior team to rectify some of the issues that you mentioned. I hope that we have the opportunity to welcome you back in the near future. Kind Regards Paul

"Convenient for the airport and decent value"

3
21/05/2017

Stayed two nights in an executive suite. This place is easily reached from Manchester airport and convenient for Altrincham town centre and not far from Manchester itself. Decent value for what you pay. Staff were very helpful. Room was way too hot and seemed no good way to cool it. Shower rather poor with little pressure. Breakfast was OK

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Dear JJOH Thank you for your review. I am pleased that on the whole, you found us to be convenient in terms of location and decent value. Unfortunately we cannot trace a room number with your username and would ask that you contact my deputy ([email protected]) in order that we can investigate the temperature and the shower pressure. We look forward to welcoming you back in the near future. Kind Regards Paul

"Good for the airport"

4
20/05/2017

Easy to find, good check in - room was a good size and clean. Good refreshments in the room. We didn't venture out but had drinks in the bar. This wasn't our first choice hotel but the hotel we had booked through was under refurbishment so they booked the Best Western for us. We had already pre booked our car into an airport car park but as we were leaving the next morning the receptionist said that if we were flew from Manchester again to contact the hotel and they do a stay and park deal with a shuttle to and from the airport (not sure if the shuttle is free). The price we paid for the hotel was very reasonable.

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Dear SuenBrianSolihull I am really pleased to note your review and that although this wasn't your first choice you decided to award us 4 out of 5. We do indeed offer an on-site park and fly and the cost of the transfer and parking is included in the price of your stay. Why not contact Ricki in the reservations department the next time you fly from Manchester? We look forward to seeing you then. Kind Regards Paul

"great 4 manchester airport"

5
18/05/2017

we stay there when travelling from manchester airport, its ideal they include parking whilst on holiday an a free taxi to your terminal an also pick u up from your terminal. theres plenty to do outside lovely little town wiv plenty of bars an eating places right outside the hotel, your room is clean an basic an its ideal for travelling from the airport. very well priced an highly recommended

"Limp Visit"

2
16/05/2017

Visited here to collect my husband from a Business Convention. Approached the bar to buy a drink whilst I waited for him and was most unlucky to receive appalling bar service from a young girl named Lucinda. I asked for a J2O with ice and she was just in the process of filling a pint cider glass from the ice bucket when I requested a tall glass instead. This request was met with a dollop of animosity and Lucinda informed me that the drink needed a big glass to fit it all in. I requested a small glass instead and Lucinda huffed her way to finding me an appropriate glass for my drink. Unfortunately the glass she chose was covered in red lipstick and I politely asked that I not have that one, much muttering under the counter whilst Lucinda crouched down and wiped it off (well I hope that's all she did)! I remained polite throughout the whole process, despite not receiving an apology for the lack of friendly customer service, never mind customer care.......

"Holiday madness"

5
16/05/2017

I can't fault this hotel and there staff after the shambles which was caused this morning after getting to the airport only to be told that our flight has been moved and not Ben told of this. We rang the hotel told them what happened they said get back. Here with the kids put us back in our rooms till this mess was sorted out . we can't thank the staff enough for what they did for us in the last 24 hours. Very clean tidy and kind staff

"fabulous"

5
15/05/2017

We stayed at the Cresta court hotel for the last leg of our holiday.we found the room to be adequate for our needs. Very clean with comfortable beds .The staff were very obliging and courteous at all times.Its an ideal location with Altrincham town centre about 5 minutes walk , and near to both buses and trams.We would definately stay there again,and have no hesitation recommending to family and friends.

"Very good Stay - But the Heating! Wow..."

3
15/05/2017

Stayed here for a 2 night stay whilst visiting family. The Hotel is in a very good location for Altrincham and the surrounding areas, big car park, the staff were very pleasant both for check in and check out. Rooms were very clean with everything you could need. However... My lasting memory will be the room temperature, this really needs to be sorted asap as the temperature was bordering on Kuwait at certain times.

"Conference with work Warm"

4
10/05/2017

Warm welcome on arrival,pleasant first floor room.Pleasant evening meal,good night's sleep although room was warm.Excellent breakfast allround good experience.Conference facilities were very good.On disappointment was that preordered packed lunch for journey home did not materialise.

"Soccer tour"

5
09/05/2017

Again as part of a soccer tour group, I had the privilege of staying in this excellent hotel in Altrincham a few weeks ago. The hotel is excellently laid out and spacious, with comfortable bedrooms and adequate facilities. The food was good and staff were friendly and courteous at all times. Shopping precincts are just a walk away with a Great little market square among them. I would highly recommend this place for a overnight or weekend break for anyone.

"One night stopover"

5
04/05/2017

Stayed here 25th April for one night stopover before flying out of Manchester airport. Everything about this hotel was very pleasing. I cannot fault it at all. Lovely friendly staff very helpful. They arranged the transfer taxi to the airport which went very smoothly. On our return to pick up our car we had to wait 3 hours for our son who was on a later flight. We were very tired after a long haul flight and the staff could not have been kinder! We were offered coffee and a quiet corner to relax. So... a big thank you to everyone for all your help... you went the extra mile and we will definitely stay with you again in the future.

"sleep , park , & fly"

4
04/05/2017

we stayed only the one night , park , sleep & fly very helpful at reception , friendly nice clean room , good night sleep we pre book the evening meal , service very good , nice meal but as for all hotels , beer price high ! again airport transfer , both ways , very good , did not have to wait long

"4 day group break"

4
28/04/2017

This hotel is part of the Best Western group it is a very smart hotel which caters for a large variety of functions. As part of a group of 35 people this was our base for 4 days while we travelled around to various places. My room was on the small side it did not have a wardrobe or a set of drawers which meant I had to leave my underwear in my case, clothes had to be left on racks. The bed was a king size one and I must admit was very comfortable. My room was on the front of the building and faced a very busy main road which didn't quieten down until after midnight, also there was an 18th birthday celebration going on which made it even more noisey. The ensuite bathroom was very nice but I felt that there should have been "grab rails" in the bath or on the wall because getting in and out for a shower was a bit hazardous! But joy of joys there were "Bath Sheets" not the excuse for bath towels and they were lovely and soft! The meals were fine and as we were a large party we never had access to the menu but did have a choice of three items for our starter,main and sweet. The breakfasts gave a great choice and very varied. The staff were lovely and very helpful which goes a very long way.

"One night stay for Asics greater Manchester marathon 2017"

4
27/04/2017

Hotel was recommended through the Asics marathon website, as I was unfamiliar with this area I decided would be a good option as the location must be good; it was. The hotel was clean and staff were very friendly and helpful, however, the bed was not the comfiest and there was also a wedding party that night which couldn't be helped I know but the music was a slight hindrance to getting the very early night sleep I needed in prep for the big day! The room was perfectly adequate though I would stay here again. If you are going for race day the metro link is a 5 minute walk from the hotel, and the trip to old Trafford took around 10 mins, once off the train you are guided to the start lines with ease, there are a lot of marshals and organisation is excellent. Worth mentioning I had a continental breakfast and there was a good choice of fruit, Porridge, nuts; all the nutrition you need to prep your body. Overall a good, budget hotel.

"Great but could do better"

4
26/04/2017

We stayed here prior to flying from Manchester and it was easy to find and park the car. Reception was very efficient (thank you) and on the whole the hotel was well run, but whilst in the dining room we were treated so well that Asen must be given special mention, he was a one man dervish looking after everyone, and on more than one occasion did we see the customers shaking his hand to thank him for his friendly, efficient service. The room did allow noise to be heard from the adjoining rooms, but after a long drive it did not affect us.

"Great for airport"

4
23/04/2017

Stayed here before flight from Manchester airport. Fantastic location with some great places to eat and drink. 5-10 min walk to town. Staff very good. Nice rooms. We was parking at T2 about 10mins drive from hotel so perfect. Overall great will be using again.

"Excellent Budget Hotel"

5
23/04/2017

Only used Hotel for one night before flying from Manchester Airport with a weeks parking and transfers. Brilliant value for money. Very clean and comfortable. Staff were all polite and friendly. We did use the bar for snacks and drinks, very nice and inexpensive. Rooms were very clean and comfortable. Will certainly return when using airport.

"Very noisy "

3
19/04/2017

We stayed in the hotel over Easter break. We were very happy with the rooms (we stayed in the executive room) however the constant noise in the hotel was a big problem for us. As there was a big football game on the weekend, the hotel was full with the fans. While parents were having a great time at the bar, the kids were left to themselves, constantly running up and down the stairs and playing on the corridors until late night hours. The management also didn't do anything to help the matter, even after raising a complaint... very disappointing.

"Dated bathrooms, but the rest is best"

4
18/04/2017

Spent a fair few nights in this hotel and every room is the same layout, but the bathroom are very dated and you can hear people in the next room when they use the bathroom, not the nicest thing to hear. Nice food in the onsite restaurant stake was cook nicely with all the sides it hit the spot. The desert a banoffee cheesecake seemed to miss the banana eliminate but other than that it was ok, food is on the expensive side.

"Small rooms and thin walls"

2
14/04/2017

If you want a nice nights sleep don't go here Rooms are small Bathroom is tiny Windows don't open Shower pressure is really bad bad is too hard walls are too thin and I had to make a complaint at 2am because of the noise Doors slamming until 2.45 am Wi Fi is so slow its shocking Never again

"Warm welcome at the newly refurbished hotel"

5
14/04/2017

Great welcome on arrival, efficient and informative receptionist. We got a free upgrade to a large modern room. Good room service and not expensive. Breakfast topped off the good stay. Nico the restaurant manager ensuring we had everything and chatting but not over friendly, professional. Quick check out and we both said 'we would stsy there again'.

"Good nights sleep"

4
12/04/2017

Stayed here as part of a trip we were on and have to say it is a lovely hotel,lovely room with a lovely comfortable bed and very clean bathroom.Breakfast was great and made even more pleasant by the staff especially Bev and Nico so helpful and friendly.Would definitely stay again.

"Friendly staff"

4
12/04/2017

Stayed here for almost 2 weeks on business. The first thing I noticed, and continued to notice for the rest of my stay, was how friendly and helpful everyone was - in the reception, in the restaurant at breakfast and in general. That earns the 4 stars. The room was very small (very limited clothes storage too) but clean. The bathroom showed some signs of repair and other signs of wear and tear, but nothing nasty! Bathtub. Kettle and tea/coffee but no fridge. I had no issues with the wifi at all. The room was very hot but it was possible to keep the window open and reach a reasonable level, though you get the street noise. It was generally too easy to hear the people in other rooms though, and my colleague, who had a room right next to the stairs on the 2nd floor, said the doors to the stairwell kept her awake all night. Breakfast was ample - I only had the continental but the choice was big. I liked that there were regional English touches, like crumpets and teacakes, as well as several different types of cereal. The bread selection was, however, limited to toast (white and brown). Lots of cut fresh fruit, which was always fresh. I wished that there was a better solution for the coffee, you had to ask for one cup at a time and it wasn't always easy to catch a waiter. Location - very close to the centre of Altrincham for a few shops and restaurants, otherwise 30 minutes direct tram service to Manchester centre. The airport is a bit harder to reach by public transport.

"Holiday stop over"

5
10/04/2017

Friendly welcome helpful with any enquries airport transfer sorted as soon as we arrived very clean and tidy room with on suite facilities flat screen tv tea and coffee making provided in rooms on site resteraunt also has conference centre available

"Rooms just too small for two people."

3
10/04/2017

My wife and I stayed two nights, along with a few other family members for a family wedding nearby. We thought our room was a bit small for double occupancy. Very large bed which left too little space around it. There was nowhere to leave a suitcase open without it being in the way such that you'd have to climb on the bed to get past it. In the end we moved a chair and put the suitcase under the "desk". We had decided to shift the bed a few inches one way so that we could put the suitcase between the bed and the window. But we very quickly stopped moving the bed and shoved it back when we saw how dirty the floor was under the bed. Even then we had to coordinate our movements in the room, as there is no way for two people to pass each other in the room unless one of you is on the bed, in the bathroom, or standing right in the doorway. Another issue was that there is only one bedside table. This means that one person has nowhere to put a nighttime drink or book, except on the floor. The bed was ok, pillows a bit bulky. Quality of sleep was seriously disturbed the first morning by someone, I guess hotel staff, doing what sounded like chucking bottles in an empty metal recycle bin at 7 o'clock in the morning outside our window. The breakfast was ok, with good service. We ate in the hotel on one evening (ancient family members in tow), and whilst the menu is not extensive, it was ok. On the day of the family wedding we negotiated a late check-out at midday, which was good. We had hoped to get a brunch meal mid-morning in the bar, of sandwiches and chips, and I "knew" this was possible because the menus on the bar tables clearly said that bar food was available from 0930 am until (I think) 9pm. However the barman said that no food could be served until midday. I went and fetched some sandwiches from a supermarket instead. The hotel was ok. The location suited us. Plenty of car parking which was important to us. Would I stay there again? Not if there was an alternative.

"Nice hotel"

4
08/04/2017

Really nice hotel, was impressed with the interior on arrival inside the check in/bar area. Room clean and tidy however on my first night I didn't have a shower gel in my room ( was already in the shower when I realised ) and car park space on the second day was limited. However a good stay and good night sleep.

"Not the best, but it was comfortable "

3
28/11/2016

Greeted by friendly staff. Room was comfortable and had everything you need, but it was a little on the small sized and felt cramped when the two of us were trying to get washed and dressed. The bathroom was a little dated and had mildew on tile grout and in shower head. Bar area was well presented, although there was a boxing presentation on which meant service was slow and there were some loud guests. Good location, in walking distance from the metro. Overall not bad.

"Great hotel "

4
28/11/2016

This hotel is a lovely place , the staff are so friendly and helpful , the breakfast is very good and plenty of variety special word of thanks to bev in the restaurant for all her help a lovely lady , the town centre is only a couple of minutes walk away as is the tram station which goes into manchester and old Trafford Great service , only negative for me and this is only my opinion that the hotel should ask that guests do not come to breakfast in there pyjamas I think its quite off putting ,we would definitely go back to this hotel again thank you to emma liz nico and bev Sandra and Brian Dublin

"OK hotel, if you don't mind noise!"

3
26/11/2016

Wasn't too good. The walls in this hotel are paper thin and you can hear every sound - and I mean "every sound" from the rooms next to you, including above and below! So if you want privacy, then I wouldn't stay here. But if you're ok with listening to your neighbour performing his/her toilet duties, or talking to their loved one on the phone, then it won't be a problem for you. Out of 5 nights here, my sleep was severely disturbed on 3 of them. The restaurant is very good, both for breakfast and dinner. Staff service is also very good. On checking in to the room I had noticed there was a rather large piece of biscuit crumb on the floor. No problem I thought; it will be hoovered up tomorrow by house-keeping. Was it? No. It stayed there for the whole week. So cleanliness is clearly not a priority.

"Food standard has dropped"

2
25/11/2016

My wife and I stay have stayed here regularly over the past few years. It used be be very good but then it was taken over. Gradually, the staff started to change and, over time become less efficient. Once, we are looked after extremely well in the restaurant, the food was hot, and served with a friendly smile. Those staff have gone and the last time we ate, our waiter left us an hour before serving our meal. Half the time he was nowhere to be seen. The food was mediocre when it finally arrived. The last breakfast we had I left on the plate. The fried egg was stone cold and the bacon luke warm. We have complained on numerous occasions to the manager but nothing is ever done. I have to stay there because of business but we will not be eating at this hotel again. Not the same hotel it was a few years ago.

"One night mid-week stay"

4
23/11/2016

My husband had stayed here many years ago on business but this time we were there for leisure purposes. They are in the middle of a refurbishment and what they have done so far is very good. We did not have an evening meal but did have breakfast and it was absolutely fine with plenty of choice. Arriving in the afternoon we needed some sustenance but unfortunately although there was plenty of milk, tea and coffee there was only one small packet of biscuits - surely there should have been two?

"Business trip one night stay, would return!"

4
17/11/2016

Arrived at the hotel to find an ample car park with plenty of space. Check in was of good standard with a friendly employee asking how was my day and if i needed any further assistance going to my room. Overall Check in was 7/10 Room was on the 3rd floor, modern enough, although could do with a little revamp to stay with rival competitors. Big comfy bed, good size tv and bathroom could do with an upgrade. Only downfall to the room was the shower was dismal and had no power. Overall bedroom was 6/10. Dinner in the resturant was a pleasant surprise and of great standard, food was well cooked and a good variety. Staff had good knowledge of the menu and could recommend options if you were to struggle choosing! Overall Dinner was 9/10. Breakfast was efficient and what was required, fast service with a self service system to a full continental. Only let down was no coffee machine to make your own coffee and have different types. Staff would walk round and top your coffee up on your table. Overall Breakfast was 6/10 The hotel is a good find in the town, and well worth a revisit. Overall Hotel rating - 7/10.

"Another booking prior to an early morning flight from Manchester airport"

3
14/11/2016

The hotel was nothing special but served it's purpose. My wife and I stayed here on Friday 21st October to avoid having to get up at 3.30am to travel to the airport from home. The hotel is very convenient for the airport and only a 10 minute drive away. I booked the hotel through Holiday Extras. It cost me £136.90 for an overnight stay, 15 days car parking at the T1 & T3 long stay car park at the airport, security fast track and a two course dinner for two. The meal wasn't half bad and I should seriously consider a repeat booking should I again have an early morning flight.

"Lovely"

5
13/11/2016

Stayed two nights in what I can say very clean and friendly. Great location for everything Manchester with the team, bus and train station around the corner. Nice authentic market close by too. Very good breakfast service.

"One night stay prior to early morning flight from Manchester airport"

4
12/11/2016

booked package with one nights hotel stay and 5 days parking with APH. Fast check in,comfortable clean room,with en suite shower room. As our flight was so early breakfast not included,which not problem as package booked was so cheap. Short drive to APH car park and smooth transfer to airport. Would I reccomend hotel and car parking package? Absolutely. Staying at hotel night before our flight took away any stress we had regarding problems on roads

"Overnight stay and parking package!"

4
07/11/2016

My husband and I stayed here overnight as we had an early flight the following morning. The room was fine but my only grumble was hard pillows. The package included a car park stay which was only 4 miles away and very easy to find. We didnt eat at the restaurant so I cannot comment on that, although it looked fine from what I saw. I would definitely use this hotel again as it was very convenient for the airport and very reasonable price.

"Our UK Wedding Reception"

4
07/11/2016

We have just recently had our wedding reception here in the new Allen Suite on our return from being married in Cyprus. Everything was great, room well decorated and looked after, Prosecco reception & food all spot on and all coordinated well on the night. Can't grumble about the free Bridal Suite we were given which was huge and very nicely decorated/looked after. Manager looked after our wedding post box as we forgot it and left it in the suite so thanks for that. Breakfast was the usual hot buffet and quite nice and the whole reception area/restaurant was immaculate. Only problem was on agreeing our numbers for our wedding party. As we had our UK date for the party in mind long before we booked the party suite we based this on 'rough' numbers of 120 (which the new function suite holds), as the hotel told us our date would be released if we didn't pay a deposit, but Gemma who wrote out our contract and told us that we could alter numbers nearer the time once we knew our actual number of guests attending tried to keep us to the original 'rough' number for catering. We was very unhappy with this as we was told we could change to suit our needs and then cater for 90% which is the norm to do for food. We had 105-110 confirmed for attending, but Gemma would not accept this and told us we had to cater for 115!!...a dozen emails later we finally agreed a number to cater for which was still more than needed! Bare this in mind when booking here, although Gemma does not work there anymore. All in all it was a great venue for our UK return function and stay.

"Good hotel, great staff"

4
06/11/2016

I was attending a course at the hotel and nearby business over 2 days so I stayed over on a dinner, bed and breakfast rate. The hotel looks a bit 1960's from the outside but it soon changes when you enter. I had been upgraded to an executive room which had robe and slippers, posh coffee pod machine, upgraded toiletries and a big room with sofa. The bathroom could have done with the tiles being cleaned a bit round the bath and the shower wasn't the most powerful. The bed was very comfy although I felt the pillows were a bit hard for my taste. The rate included a 3 course meal but I decided I could only manage 2 and had the fish and chips and baked baileys cheesecake both of which were really nice and I had a couple of glasses of white Zinfandel with it. The wine was very reasonable at £5.30 for a large glass. The waiter in the restaurant was really friendly and efficient. Breakfast the next morning was buffet style - hot and cold with porridge etc made fresh to order. It was all really nice and tasty and again the wait staff were really good. All in all a good stay although the man in the room next door had a really loud yawn but not the hotel'a fault. The great thing about the hotel is the staff, from the waiters at both meals but the receptionists at check in and out - all very friend and efficient, a really credit to the hotel.

"Nice room and yummy breakfast"

4
06/11/2016

We booked using our tesco clubcard vouchers so as far as value goes it was excellent. The hotel itself has a nice decor and is well maintained - the staff were all very friendly and we checked in quickly with no concerns. There is on site free parking which si excellent. The room was small but had everything we needed in it - it has been designed for sleep in mind with a large comfortable bed with good sheets and lots of pillows. There was tea and coffee, a kettle and hairdryer as expected - The bathroom was dated but was clean and worked which is all we needed :) I was up most of the night due to being pregnant and uncomfortable with the position of baby but the bed was very comfy! The one bonus of being up is that having read some reviews on noise I can honestly say that other than 1 door going two toilets flushing and an ambulance thats all I heard during the night! No hotel is ever going to be silent - anyone expecting this is being a tad unfair! Breakfast was in the form of a self service buffet and a lovely gentleman explained to us what was on offer and got us some hot drinks. There were lots of cereals, breads, yogurts and a selection of hot offerings to take your fancy!

"Room 136 very noisy "

2
04/11/2016

Stayed on 24th October. Staff were friendly and welcoming the room was average size and had tea and coffee facilities, average bathroom but dated tiles and tired but acceptable decor . The problem we had was it was right above the kitchen and the extractor fans made it very difficult to get to sleep . And at 5am stay asleep. Then to add to the problem the fire alam went off at approx 6am then again about 10minutes later, all in all it was a very poor nights sleep, went down to breakfast very bleary eyed and found breakfast to be a very pleasant experience , it was a help yourself buffet and the quality of sausages , black pudding and bacon was better than average the restaurant staff were very attentive and helpful. The whole experience was spoiled by the poor nights sleep

"Not great..."

2
03/11/2016

The entrance to the hotel is beautifully new and renovated... which is incredibly misleading when you see the old fashioned, out dated, un-refurbished rooms. My room was cramped and small, the bathroom was no different. It was also an awful yellow colour which also looks like old and dingy. The shower was a nightmare to get working and the water sprayed all over the place. The tv was absoloutly tiny and was so old the buttons on the remote didn't work right. The bed and the room itself was clean enough. I slept terribly due to a constant loud noise which I can only assume was a water tank somewhere. The only saving grace was the breakfast in the morning which was nice.

"Very clean "

5
01/11/2016

Lovely staff they are very helpful Rooms spotless compact But there is everything you need Hotel is in good position to walk out Asked for low floor as my dad Dosent walk good I was given a good room Restaurant staff friendly Food good xxxx

"Excellent accommodation for a family"

5
31/10/2016

A great family room which allows a family of 4 or more (including teenage children often considered adults) to stay together in the same accommodation without costing the earth. Don't be put off by dated decor in the rooms - the things that matter are very good. Highly recommend.

"Convenient for the airport "

4
31/10/2016

Stayed here as part of an APH airport parking deal prior to an early-ish flight to Munich. Total charge was very reasonable so we weren't expecting much but the hotel is well situated for our needs. The room was a bit small and smelled a little musty, but it was clean and comfortable with a reasonably sized bed. Biggest disappointment was a total lack of a single vegetarian main dish in the posh restaurant which meant we had to drive somewhere else - bit of a nuisance and pretty outrageous these days with even carnivores choosing not to consume so much meat.

"Great Location"

4
29/10/2016

Stayed here for one night while visiting family locally.The hotel location is great , 5 minutes walk into town centre , ideally located near station should we have wanted a trip into Manchester . Our room on the 3rd floor was a family room , perfect size , very clean , just what we needed. Would recommend this hotel a base for exploring the region . The only issue I had was the bathroom wasn't it great shape , it definitely needs updating , it was cleanish , but the shower was nothing more than a trickle, one other minor issue was that the security light from the hotel was shining up into the room all night too ! All the members of staff we came into contact with were great too

"Best Hotel in Town"

5
26/10/2016

Best hotel . No need to rush to any Manchester airport hotels. Personal service. Good restaurants in Altrincham. Award winning eating places. Very friendly hotel. Clean. Reception excellent. Very good bar staff.

"Good location and good rooms"

4
25/10/2016

Stayed here for work and its a typical overnight work hotel. The rooms are good well equipped and conformable. The bar is also good with a nice menu and friendly atmosphere. I would recommend this hotel if you need a comfortable well priced place to stop on your travels.

"Good stay "

4
23/10/2016

Plenty of parking, and easy to find. Reception staff very professional and friendly. Check in was very quick and simple. Free wifi although not great. Room was king size and very nice, not amazing. Shower was great and you gave a bath. No aircon. Breakfast was very good and lots of choice. Service excellent as well, although it took a while to serve me hot drinks.

"excellent place to use for Manchester airport including parking"

5
23/10/2016

The staff are really friendly and helpful, the car stays at the hotel all the time no risk of being parked in a field. You take the keys with you. Restaurant is very good. Taxi to and from the airport at the time you wish.

"Pretty good,just needs a few edges smoothed out."

4
22/10/2016

We stayed here for one night whilst attending a family wedding. The organisation that the hotel provided for the wedding was excellent and the staff were on all accounts very professional on all aspects. The hotel itself has many of the business class facilities you would expect. It doesn't portray itself as a luxury hotel but there are aspects that suggests that it strives to achieve high standards. The venue rooms and bar areas have a nice ambiance about them. There is clearly a long history of this hotel being a central and popular venue and it suggests it will be around for a long time to come. My only minor criticisms are that it's car park access is a little restricted and some of the room furniture is a little dated and worn. However such criticisms are perhaps irrelevant since the rest of the hotel facilities are very good value in the target area that the hotel competes in.

"Great value, great service and clean!"

5
21/10/2016

I've stayed here twice in the last three weeks on business trips, The staff are always polite, helpful, happy and knowledgeable about the area. The rooms are clean (as well as the bath, sink and toilet -unlike some other national "lodges"). The meeting room I used was equally a great standard and the refreshments arrived on time (even after I'd moved the timings, at the last minute)! Well done Cresta Court.

"Airport stop off"

3
21/10/2016

Stayed 1 night. Room very basic. Food quite expensive so went out to eat. Breakfast was excellent & staff were really pleasant . Would stay again but rooms I'm sure could do with an upgrade. About 15 mins drive from Airport.

"Great stay"

5
21/10/2016

We stayed here before flying the next day! The room was very comfortable, staff were very attentive and the car was safe while we were away for two weeks. Always use this hotel if we fly from Manchester.

"Weekend away"

5
18/10/2016

Well we weren't sure what we would get with a 3 star hotel we booked dinner bed and breakfast we checked in very friendly and professional staff room was fantastic and the food you would have thought we was in a 5 star hotel all we can say is can't wait till are next visit

"One night stay - Gluten Free available. "

3
17/10/2016

You'd think Best Western would be excellent. My partner and I stayed here for one night as we went to see a show in Manchester. The hotel was decorated lovely and had a pleasant atmosphere. Our room was on the (1st floor - 109) was on the small side but clean. The King size bed was two singles pushed together - not quite what we were expecting. The door also didn't lock properly! We ate in the bar before we left for Manchester. We asked Bev about Gluten Free food and checked their understanding of cross contamination. They understood fully! She was so helpful and reassured me that everything would be fine. I have coeliac disease therefore eat the food for medical reasons and not for a fad diet. The food was delicious. A few negatives - on returning to the hotel after our show, we didn't expect to spend 20mins trying to find a car space. We then had to listen the thudding music til the early hours as our room was above the function room. We appreciate that functions are held but we should have been given a room opposite end to the function and on the top floor! It didn't stop there! Breakfast was a let down. Speaking to the lady serving breakfast she informed us that GF cereal and toast were available as well as the cooked breakfast. On this note we agreed to have it. After sitting down to eat, it became clear that GF toast wasn't available as there was no bread apparently! Breakfast was adequate but not the best. On leaving to pay for breakfast we were shocked to find that breakfast was an extra £5+ each because we hadn't pre-booked. We expected £2/3 extra but not £5+. They should had informed us of the price increase before hand. We didn't book as we needed to check GF availability face-to-face!) It definitely felt like they needed us in to get the money -not a good feeling at all. We won't be rushing back to stay!

"Ok I guess. "

3
13/10/2016

We stayed for one night 23rd August before leaving the country for a holiday, nothing special, receptionist very robotic and no smile, asked for directions and she seemed put out by having to help us. I work in the industry and if this was how my staff treated guests who pay their wages then they would be replaced. Room was small but sufficient for what we needed and clean so housekeepers are getting it right. Night porter always had a smile on his face and acknowledged our presence.

"1 NIGHT STOP OVER FOR A 50TH BIRTHDAY PARTY"

4
10/10/2016

We used this hotel for a 50th Birthday Party stop over for 1 night - perfect for our needs. Three rooms were booked to accommodate our extended family. Clean comfortable rooms with breakfast included. Toiletries, towels, hair dryer, iron all provided in the room. Two small critics ... shower hole had loads of previous guests hair in which made the water going out slower & when toilet flushed it made the most peculiar noise ever disturbing those sleeping at night

"Oh Dear...!!"

1
09/10/2016

Not good. The room and the "reception" were fine. Room was a lot smaller than I expected or remembered, as I had stayed here a few years ago, but that wasn't the problem. Car park was full and difficult to find parking there, but we did, eventually, yes. Nice enough room and bathroom. Clean and tidy, as were the hallways, corridors, and reception, etc. But, the noise...!!? Terrible. We booked this hotel to be close to Manchester Airport for an early morning "get up and go!" 5.30 alarm call booked, but it never happened. Why offer people "alarm calls" if they aren't going to be made? But, you only need an alarm call if you're asleep and that was the problem. There was no sleep to be had. Should have stayed at the place which guarantees a good nights sleep or your money back! Seemed to be paper-thin walls with little to no soundproofing. Hence, could hear everything (and I do mean everything) which our "next-door neighbours" were doing. Coughing. Sneezing. Snoring. Talking. Taking a shower. Going to the toilet. EVERYTHING. Doors crashing and banging open and closed all night long. And the A56 road noise! Never ceasing. That went on ALL NIGHT LONG also! When knowing people will be checking out for early morning flights, why-oh-why put them in the noisiest of room locations? Honestly, between the interior and exterior noises and noise pollution, there was not a moment of respite all night long. My wife got up (having had next to no sleep at all) feeling so sick with tiredness that she couldn't face the flight and we returned home instead. If we had slept I could have called it a NIGHTMARE, but... when you don't sleep...? (i.e. One needs to be asleep to experience a nightmare)! WE BOOKED THIS HOTEL SO WE COULD SLEEP BEFORE FLYING BUT THERE WAS NO SLEEP TO BE HAD! Room tip? Stay clear of the rooms to the front of the hotel and fronting onto the A56.

"Comfortable Spacious Room"

4
08/10/2016

I understand from other guests that the rooms are very varied in size and quality. I was on a business trip so didn't book or pay for my room, but I was very impressed with it. It was clean, spacious and comfortable.Although it was facing a main road,it was quiet, and I wasn't disturbed by noise from the road or other guests. All the staff were helpful and friendly. The food in the restaurant was excellent,although the service was a little on the slow side. I would definitely stay here again as had an enjoyable stay.

"Great service and superb steak dinner"

4
07/10/2016

The reception staff were very welcoming and attentive, and made you feel your stay was valued. The Chef in the restaurant cooked a great rib eye steak and peppercorn source, a must for my next trip ! The room was clean and comfortable, the breakfast did its job and set me off for the days business.

"nice friendly hotel"

4
07/10/2016

hotel I use through work and as was flying from Manchester hotel this year (sept 2016) it was close to airport I decided to use it. The hotel is clean and all the staff are very friendly, plenty of car parking space and if I need to leave from Manchester airport again I will leave car there as they will take and collect you from airport ,) new restaurant been added and makes a big difference . bar area has plenty seating and is very comfortable.( could do a little better with what kind of beer they sell as they don't really cater foe a beer drinker mainly lager) 2 nd time there in 6 weeks and must admit I really didn't think much of the restaurant food. but over all a really nice hotel.

"Not as expected"

3
05/10/2016

Having stayed at several BW hotels in the last few years, our expectation was at a certain standard. We were staying overnight prior to an early flight and were leaving our car here for the week. The general impression was that the hotel was tired and in need of some tlc. Our room was equally so, even to the degree of a socket very loose, and likely dangerous, on the wall. However, the bed was comfortable and we got a good nights sleep once we had caught the bed (It was on wheels and moved with minimal effort) and were reasonably rested for our early start. We didn't eat here as the restaurant prices seemed high, so we went across the road for a £6.75 carvery. Reception staff were friendly and helpful, even at 4:45 in the morning. Its just a pity that the overall impression was not better and in keeping with other hotels in the group.

"Convenient hotel close to the centre"

3
03/10/2016

I stayed here for 1 night recently. Checkin was smooth and friendly, the room was nice and spacious (I upgraded to a larger room) but the room was too warm. There was no zircon (that I could see) and the windows only opened about an inch. There was a small fan in the room but it was the other side of the room so I spent the night quite restless. Aside from this the bar area was nice but I found the bar menu to be very restricted. Lacking in options to take to the room. Overall I would stay again but I would make plans around my issues. All staff were friendly and helpful.

"Excellent Place to Stay"

5
03/10/2016

Whether you are looking for a business accommodation or a leisure break, Cresta Court Hotel has made some fantastic changes over the past 12 months - if you haven't been for awhile I would highly recommend that you have another go!

"Overpriced tiny room"

2
29/09/2016

Booked a room for my dad and his girlfriend as they're visiting. Paid £100 for a comfort King room for 1 night (no breakfast included) as I wanted to put my dad up in a decent room so he can have a good nights rest because he's travelled from far.... The room was anything but comfortable... There was a king sized bed as advertised but the room was so small you can barely manoeuvre around the room without banging yourself on the side table or the 'open wardrobe', (yes I am not kidding and my dad although not slight is by no means a large gentleman)! Two people cannot simultaneously walk past the bed because space was so tight! The bathroom was in poor repair and decor was dated, water pressure for the shower was also poor. For £100 it definitely was not value for money and I definitely wouldn't book with them again if my dad's ever back in town! The only saving grace was check in and out was very prompt but other than that... Utterly disappointing...

"Excellent Hotel "

5
28/09/2016

Just back from a 2 night stay at this hotel, we travelled over for the man utd game Friday afternoon, quick check in, no messing about, room was perfect for me and my wife, spotless clean and decorated to a very good standard, staff were helpful if needed, really liked the bar and restaurant, walking distance to all public transport, breakfast was excellent both mornings and so was our evening meal, will definitely stay here again....faultless

"A pleasant surprise for a 1 night stay before a flight out of Manchester"

4
27/09/2016

We stayed 1 night Sept. 24th before a flight next morning. PROs: Staff went out of their way to make us welcome. We requested a quiet room away from elevators and front desk clerk moved us to a better room. A map of restaurants in town was provided for a more interesting night out. I highly recommend 'Pi'. Lots of local folks and much atmosphere. Bed very firm and comfortable. Wifi... excellent, secure and fast. Staff went out of their way to prepack breakfast for us since we had to leave early the next morning. I would definitely stay again. The only reason this is 4 star and not 5 is... CONs: There was a smell of urine (probably on the bottom of the toilet bowl and around the floor tiles) in the bathroom. We just kept the door shut to keep the smell at bay.

"Wouldn't stay again."

2
25/09/2016

My partner and I stayed in this hotel for our friends wedding for two nights 23/9/16 - 25/9/16. We would not stay again. Upon our arrive (which was late at night due to work commitments) we were greeted by a group of argumentative men all smoking right out side the reception entrance. I had already called the hotel prior to our arrival and advised we would not be arriving until late and I was reassured this would not be a problem as the desk was manned 24/7. When walking through the reception entrance with our cases a member of staff walked passed us, the reception area was littered with empty glasses, crumb filled tables and it stunk of smoke as though the men we walked passed had actually been smoking inside. We went to the desk and there was no one in sight. We waited around 10 minutes before I went to the bar area and asked a member of staff who was supposed to be on reception. Just as the waitress was walking towards reception with me the before mentioned member of staff walked in. He said he had been to keep an eye on the men outside however when he handed me our key card his hand also stunk of cigar or cigarette smoke. He advised that we had bed and breakfast paid for and told us where to find our room which was number 123. As soon as we opened the room door it smelled foisty. The bathroom was dated and the shower head caked in limescale although it worked fine. The room was neat and tidy however the shelves were dusty. It was warm in the room and even though the window was big and let in plenty light, there was only one small window we could open as the bottom window was locked for security purposes. Most of the other rooms also had their bigger window open so the heat must have been a problem in every room. The walls were very thin we could here the TV and people talking in the room next-door as well as people walking up and down the hall. In the morning we went for breakfast, we were treated by a gentleman who was very polite however he said we had to pay for breakfast. I said this was not the case as we had already paid so he apologised guided us to our seat and said he would check it out. Nothing came back to us so we assumed it was fine. The same happened the next morning which was disappointing as we had to wait while he called reception to check. He again apologised and said it must have been an admin error. Overall we would not stay at a Best Western Hotel again. Yes we may have had a bad first impression as I can see many good reviews here too, but it's not for us. The wedding itself and staff involved were all fantastic and everything ran very smoothly, so if this message does get read by a Manager I would like our thanks passed on to each member of staff involved in the Gill-Martin wedding as you made their day really special !!

"Don't Judge a Book by its Cover"

4
25/09/2016

The exterior of the hotel betrays an interior that has clearly been rejuvenated. The common areas and rooms are very pleasant, the rooms are on the smaller side but well equipped. The internet service in the hotel is fast and easy to use (and free), the staff all very friendly and helpful. Good value for money, located well for local shops & restaurants along with easy access to the train, tram & bus station for journeys into Manchester.

"Good stopover"

5
25/09/2016

We stayed here for a stopover before flying to Spain. We got a complimentary bottle of wine in the room once they knew we were on honeymoon, restaurant food was excellent and staff could not have been more helpful and friendly. Room simple but clean with tea and coffee making facilities and room service if required. Airport transfers and parking available, gave our holiday a good start would use again.

"Stopover "

4
25/09/2016

I stayed in this hotel on a stopover on our way to Liverpool, on a Saturday. Not the most attractive looking place, and the reception area looks stuck in the 80's. We arrived early so couldn't check in but we went into Manchester for the day. Great cheap transport link by tram to all parts of Manchester. Got back to the hotel around 8.30pm and the bar area had a few people in their but not packed. We couldn't get a drink for ages, not sure why but it needs an extra staff member at least on a busy Saturday. Checked in and found we had been upgraded, which was nice and so was the room. Rooms are lovely and modern feeling, nicely decorated and with Bosch coffee makes my machine. Word of caution though, this hotel caters for weddings and other functions and my room (112) was directly above this and was pretty noisy until late. I wouldn't hesitate staying again but I wouldn't want a room located to the right of lift.

"Clean quiet good location basic "

3
24/09/2016

Outside the hotel isn't impressive looking a bit like a block of flats, the reception is better and despite a bit of a delay check in was friendly and thorough. The room was compact and the outlook over a roof into another building dire. Despite this it was clean and quiet, the king bed was comfortable and I had a great nights sleep. The dinner was pretty bad and took ages so I'd eat out next time. the breakfast buffet had enough fruit and gluten free cereal to sustain but no option on the pastries or toast. There's a costa and bunch of shops and pubs within walking distance so the location is good. There's no aircon but a desk fan was in the room - even so it would be crazy hot in summer as only one small windows opens. The phone in room didn't work. The staff were helpful and polite. I would stay again for business as all I really need is a quiet clean room and the basics and this provides this at a reasonable price.

"Dated hotel with fab staff"

4
24/09/2016

Good location & free car park; quick walking access to Altrincham centre where there is a decent selection of pubs & restaurants. The receptionist, from Dunoon, was really cool - but my room, whilst functional, was rather dated (a bit like staying at your grandparents' house) & noisy as it was above the kitchen. Free Wi-fi - speed was okay. Breakfast was good & the staff were amazing. This place appears to be predominantly a Manchester Airport stop-over hotel & is expensive for what it is.

"Good stop over"

4
21/09/2016

We stayed on the 18th September for a flight on the 19th, thought the rooms were clean and fit for an over night stay. The centre is only 10 minutes walk with enough eateries, and shops for last minute buys, the staff were friendly and early morning call was on time, the taxi was on time and charged £15 to the airport. Would stay again.

"Nice hotel.... Food service is painful."

3
20/09/2016

We stayed in bed he hotel the night before our honeymoon. We decided to eat in the restaurant as we were too tired to dine out. The service was painful. There was a wedding on in the hotel, and I think the hotel used the entire waiting staff to tend to the wedding. The food was good but cold after sitting long periods of time. You could hear the chefs pinging the bells over and over to get attention.

"Not too bad for one or two nights"

3
20/09/2016

The room was very small. There was no pressure in the shower. There was only one little bottle of shower gel for 2 people, which wasn't enough. A big thank you to Nico in the breakfast. He was amazing!!

"Park and Stay. Not impressed one bit."

1
19/09/2016

This was the first time we have used a hotel for park and stay but decided to do it as it was our Honeymoon. We normally use the drop and go parking. Whilst we will probably use a park and stay hotel again, it ABSOLUTELY WILL NOT be the Cresta Court. I won't waste my time by writing a long review, I'll just list the pros and cons:- Pros. 1. I could leave my car there for 2 weeks. 2. Room was very big, reasonably clean and fairly comfortable. Cons. 1. Breakfast. I was told by the receptionist that this didn't start until 8AM. A hotel offering park and stay for the airport but don't start breakfast until 8???? 2. Breakfast again. When I enquired about this, as well as being told it wasn't until 8am the receptionist "sneered" at us that breakfast wasn't included and if we wanted it we would have to Pay extra anyway. This was done in a very derogatory manner and we were not impressed one bit. 3. Taxi service to airport. Very restrictive and only runs once per hour at half past. It's so close to Manchester Airport this is a joke. 4. Taxi service to airport again. This was a Ford transit minibus and there were I believe 15 seats including the driver. There were 12 guests going to the airport. Bearing in mind this is an airport "Service" everybody had a lot of luggage so it was all crammed In. I sat half on a single seat squashed in by suitcases and was so restricted I could not even use my seat belt. Thankfully it was only a few miles to the airport because we were rammed in like cattle and to be quite frank, it wasn't safe. They should have used 2 vehicles or had a trailer for the luggage. Will we use park and stay again? Yes, very probably. Will we use Cresta Court? Absolutely not and we recommend anyone to avoid it like the plague.

"My second home back in the 80s and 90s"

4
18/09/2016

I worked between here in the US and Manchester back in the 80s and 90s. The cresta court was my second home. The food and rooms were great. Walking distance between between Altrincham city center and the metro. The only problem was getting a room above a meeting (party) room in December. A Christmas party every night. No sleep at all until the staff graciously move me to a less noisy room.

"Nice"

4
15/09/2016

Good hotel extremely good value for money. don't be deceived by the drab boring exterior as soon as you go in the front door it is quality. The rooms are small but clean and not dated. The restaurant food is high quality and served extremely well.

"One night stopover "

4
14/09/2016

Rooms good . We had a double bed en suite. Desk and hanging space . Kettle and brew things. Breakfast was help yourself cooked or cold. This was an overnight stay for a wedding whuch was also in the hotel. Food at the wedding meal was lovely along with the wedding cake and decoration of the room. The evening buffet was also lovely .

"Night before honeymoon "

5
11/09/2016

Booked the stay and park as we was flying to Las Vegas from Manchester early in the morning. On arrival the lovely lady behind the reception was very welcoming, polite and instructed me on what to do with my car. In conversation we told her that it's the start of our honeymoon and she gave us an upgraded room that was beautiful. After 10 minutes of being in our room there was a knock on the door and a complementary bottle of Prosecco was given to us. This was a great start to our honeymoon. The hotel is clean and upto date and the staff friendly and professional. Would definitely stay again.

"Good option for early flights"

4
11/09/2016

Stayed for one night prior to a very early flight. Booked a package including taxis to and from the airport. Hotel was easy to find and had a large car park. Booked an upgraded room, which was large and clean. Ate out, so cannot comment on the restaurant. Transfer to airport was every hour and rang for a taxi home on our arrival back. Would stay here again if taking an early flight.

"Excellent experience"

5
08/09/2016

Staff very polite and professional. Cannot do enough to make you comfortable. Nothing is too much bother. Receptionist very polite. New restaurant big improvement on the one before. Restaurant and bar seating good.

"does the job"

3
07/09/2016

I had a one night stay here. It was recommended by a work colleague who lives nearby. I checked in around 7.30pm. The car park was almost full but i got a spot OK. The room was a bit pokey and drab (twin) but OK. Judging by the high number of doors in the corridor my room size was the norm I had dinner and breakfast ; Dinner was better than breakfast. I had nice prawns a pil pil followed by Garlic and thyme roasted chicken Breakfast was a very average buffet job.... My stay was pleasant enough and the staff were very friendly I would stay here again but I wouldn't be relishing the idea.

"3 rd visit"

5
06/09/2016

3 rd visit at this hotel, we had stay park and fly. Room a bit small but for one night very functional, food was lovely reasonable priced. Taxi on time, staff pleasant very helpful would I recommend this hotel yes I would

"Airport Stopover"

4
04/09/2016

This hotel is in the centre of Altringham so its an easy walk to all the shops, bars and restaurants. The hotel itself is comfortable and clean and there is a good choice at breakfast. Car parking is tight around the hotel but there was plenty of spaces. An ideal hotel before catching a flight from Manchester airport which is a about a 15 minute drive away.

"Quick pit stop"

3
03/09/2016

We stopped for 1 night,the friendly receptionist booked us in and out efficiently.Had a clean room,the bathroom was a little small my only criticism is the noisy fans that started up at 6am outside our window!Breakfast was good and the hot food was replenished frequently as it was quite busy.I would stay again thought it was good value for money given the location.

"Holiday "

4
03/09/2016

Great hotel, rooms a bit small but very clean and staff very helpful, using this hotel as a stop over before our flight to Mexico can also leave car here for 14 nights in the room price also included is the transfer to the airport and pick up on return.

"Very impressed "

5
02/09/2016

Staff very friendly , room comfortable and clean . We stayed for one night bed and breakfast. Breakfast really good, well impressed. Booking in and out very quick. Just one little niggle the bed wasn't that comfort but that was just me. Would stay again.

"Wow.....just wow"

5
01/09/2016

I stayed here over the Bank Holiday weekend alone as my partners work meant he couldn't make it. I wasn't looking forward to 5 days on my own. The staff however were absolutely fantastic! Paul looked after me in the evening, finding me a nice table where I could see the world! Karen and Bev looked after me in the morning at breakfast and they all made sure I didn't feel awkward being on my own and we're so friendly. I treated myself to a pedicure at the Oasis salon too. Again very friendly ladies there and very reasonable prices. So much so that I went back for a 2nd treatment and had a spray tan. At this junction I really must apologise to housekeeping for the sheets......oopsy Breakfast? Great. Dinner? Great but maybe a few more options for those staying for a few days? Room? A double room is a little small so I'd have a larger one next time but was nothing wrong with it. Biscuits are a nice touch in the room and thanks for all the extra tea and coffee etc while I was holed up in my room. All in all a great hotel with great staff. I'll definitely be back......apologies in advance to housekeeping!

"A great hotel"

5
01/09/2016

I visited this hotel as I was attending an event. We booked the comfort king room. I realised once we were in the room that the 'king' bed was in fact 2 singles pushed together and the room was very hot with no air conditioning and 1 small window. As this was a rare date night for us, I complained to the reception staff. After about 10 minutes, the manager said to me they were upgrading me free of charge to the executive room . The executive room was amazing! With a jacuzzi bath and a four poster bed with lounge area. I would highly recommend upgrading to an executive as they are 10 times better than the others. The breakfast was also great with lots of choice and friendly staff. The only downside for us was how expensive the bar was.

"Good family rooms"

4
30/08/2016

Booked a family room for a wedding end August 2016. We were given a very big family room (complete with ironing board and iron) as well as tea and coffee making facilities as we arrived in the early hours of a Monday morning. The car park was free and of good size and when we went out we had no trouble finding parking spaces on our return. One nice touch of our room was that we had top windows that opened a bit as I much prefer fresh air to air conditioning. My daughters had proper beds - not Z-beds or sofa beds so for a four-night stay we all slept very well and my husband and I did not end up having to share our bed with our growing daughters which is what often happens as their sleeping arrangements in past have not been fit for purpose. Breakfast was included in our booking and was good; the usual English breakfast options, cereals, breads and fresh fruit (and black pudding - a local delicacy) which was a nice treat. The hotel is located in Altrincham, an up-market of Manchester in the suburbs but the city centre is very easily accessible - it's a straight ride all the way down the road . It was very well located for Altrincham shopping centre (7 minute walk) and a couple of retail parks were well within walking distance when we wanted to stretch our legs further. Staff courtesy is a big thing with me and I found no fault here either - Karen thank you for your helpfulness at breakfast time!

"Not impressed with this Best Western hotel"

3
29/08/2016

Whilst the reception area, bar and dining area was very pleasant, I was disappointed with the style and quality of the bedroom. In fact, a Premier Inn bedroom would offer more décor and comfort. Very disappointed with the bathroom and especially the position of the toilet which was situated so close to the wash basin, that it was very difficult to sit on the toilet correctly. Very disappointed with this Best Western hotel compared with other hotels in the Best Western group.

"Better than initial impression"

4
27/08/2016

I arrived on one of the hottest days of the year only to discover that my room only had one tiny window which opened and that their wifi was down (for my entire stay!) which coloured my first impressions. Once I had been moved to a room with a large window which opened very wide (not until the next day though) things looked up. Though the exterior is somewhat mundane the interior is attractive, newly painted, clean and with air con in the public rooms. My bedroom was small but comfortable and the shower over the bath worked well. The breakfast (buffet) was plentiful and varied and the coffee drinkable (not always the case!!). My evening meals were enjoyable as well and I particularly liked chef's lamb and dauphinois. All the staff were friendly. The hotel did lack sufficient tourist information and the reception staff member I asked about what to see in Manchester answered "shops"!! I would stay again if ever in the area.

"second visit"

5
26/08/2016

This was our second visit to Cresta court. we stayed there 2 years ago and also on 10th of August. both times it was an overnight stay on route to our family holiday in Cancun. we booked as a family of 10 and had 3 rooms on both occasions. The room were well presented and clean. Plenty of facilities in the room for making tea coffee and ironing facilities. our first visit we dined in the hotel which was lovely food was great.we dined in a burger bar not far from the hotel this time this was also good food and a good price. could not find fault with rooms at all It was very warm at night so slept with window open. as we were at front of hotel we did get a little street noise but this didn't stop us sleeping all other rooms were at back of hotel so rest of family didn't have any trouble with noise.(it was minimal so not complaining). One of our daughters was sharing a room with nana and decided she wanted to stay in our room we had a family room with 4 of us in. there were ample beds and lots of room and partitioned wall to separate rooms the hotel made an extra bed up for us with no question and were very helpful. On our departure early morning we got to airport and young daughter had left her bracelet behind which had sentimental value we rang hotel to notify but didn't hold any hope, as it was a fine chain. On our return we checked on the off chance to see if it had been found.The staff had a look and much to our surprise it was there. My daughter was over the moon. so a big thank you to the staff there. It is reassuring to know staff are trustworthy and honest.A credit to you all. It made my daughters day. perfect end to our holiday. we would highly recommend this hotel to anyone. if travelling with a family the family room is a must.

"Great hotel"

4
25/08/2016

We stopped over the night on Tuesday and stayed in room 102 its a family room ad can sleep 6 people. both rooms have decent sized beds, all the usual hotel bits TV, Tea and Coffee, wardrobes etc my only gripe was that the room was amazingly hot. I did find the fans when we were leaving. We had dinner and breakfast at the Cresta which was also very tasty. Its a big hotel with plenty of parking, function rooms and gym. If we ever come back up North I will try and stay here again.

"Avoid when Man U night match"

3
24/08/2016

Last time we stayed here was really good so we booked again for a Friday stay. Unfortunately the stay coincided with a night home game for Man United. Noticed lots of fans before match mostly well behaved. On retiring to our room we got to bed before midnight. About 4 a.m. I was awoken by noise of loud talking and odd yell. Then around 5.15 the fire alarm went off. All guests had to vacate. By the time we got to the exit the duty manager informed us someone had been smoking in one of the rooms. We went back to our room and managed eventually to get another couple of hours sleep. On checkout nothing was mentioned of the alarm which I found odd as an apology would have been welcome. On leaving couldn't help but notice a group of youngsters drinking beer from the bottle outside the main foyer adorned with football shirts. This has put me off staying here again. If I do I will make sure it's not coinciding with a home football match.

"Good for a business meeting nearby"

3
24/08/2016

A small but decent room with a very comfortable bed. No air conditioning but the room wasn't too hot. As the room was small, I knocked my leg on the bed post navigating around the room & the walls are quite thin - you can hear the TV on in the room next door & as my neighbour switched on the bath room light at 6.30am, I could hear the fan which kept me from getting back to sleep. The food in the bar wasn't great & they ran out of the steak sandwich before I ordered. To be fair we were in a big party but still, we had to wait a good while before getting our food. The breakfast however was excellent, with plenty of hot & cold items along with a made to order menu - the poached eggs were excellent.

"very comfortable hotel"

4
24/08/2016

Good location near to shops, bars and restaurants. Well equipped rooms.. love the coffee machine! Soft towels and good quality toileties. Excellent range for breakfast. Friendly and professional staff. Really enjoyable stay.

"Not much sleep"

2
23/08/2016

Hotel looks ok from the road and the reception area is ok. The bedrooms though are pretty dated especially the bathroom which still has old 9 litre cisterns so at least 10 years since last refresh. Biggest problem is the noise the road at the front is very busy and people congregate out the front to smoke and talk so can't sleep with the window open but with it closed room is unbearable hot. Other problem is that the light switches on the headboard are very noisy so when the people came in at 2.30am next door we had ten minutes of light clicking. Fire alarm was set off at 6am to top off the night. Checked out and the receptionist did seem to care, no apology for the fire alarm or customary enquiry about how we found the room. Emailed Best Western a couple of days ago but still waiting for a reply .......... No chance I will be staying here again.

"Good value for money"

4
23/08/2016

Clean hotel with helpful friendly staff. Good parking and easy to find from M6. Only a ten minute walk to bus station and metro, so easy access to all parts of Manchester. We always use this hotel when going to Old Trafford.

"Wedding Day Bliss"

5
22/08/2016

I would like to thank you all on behalf of myself and my Husband Paul. Our wedding day was absolutely fabulous and went without a hitch, it could not have been more perfect. The package we chose meant that I did not need to do anything other than turn up which took out all the stresses that can come with these preparations. The room was set up beautifully on the day and Adele did an amazing job, she really is brilliant at what she does. I even had a comment of my father and stepmother who paid for my wedding that they could not believe everything that was included in the price as it was all so reasonable. Again thank you all so much for ensuring our day was just perfect for us all Paul & Samantha Winstanley

"convenient for the airport"

3
22/08/2016

Stayed here for 1 night before our early flight. Decent location with lots of eating places nearby, was easy enough to find and convenient for the airport. Car park spaces are stupidly small, luckily we found an end spot so were able to park wide. Room was small but not really an issue and bathroom fine with decent shower. The inside of the window and windowsill however were black with dirt but rest of the room was clean. No real noise despite being on a main road as the traffic dies down to virtually nothing at night. Our only major issue was the heating. It was roasting in the room with no air con. A small fan was provided but did nothing to cool us down. This resulted in no sleep whatsoever and would be the one thing putting us off staying here again.

"A ggod place to stay for Airport"

4
22/08/2016

We stayed for one night to enable us to get to the Airport early next morning. The room was very Good and the evening meal was excellent. We must add that we booked through APH which included 24 days car parking with Meet and Greet at the airport which is approx. 15mins away. This was a very good deal.

"Great breakfast"

4
21/08/2016

It was really busy when we arrived at Cresta Court as there was a wedding held there that day but there were still plenty of car parking spaces. The staff that checked us in were friendly and the room itself was clean with a comfortable bed. We were staying in Manchester as we attended a concert at the Etihad stadium and the hotel is very near the tram stop which took us straight to the Etihad. Really useful as hotels in the city centre were very expensive and this was just as convenient. When we arrived back at the hotel our room card wouldn't work and when I took it back down to reception the guy said it was because I had kept in it my phone case and demagnetised it - so don't do that!! The shower in the room was a bit weak but breakfast was fab - a buffet of cooked and cold options. I would definitely recommend this to people wanted to travel in to Manchester - the trams are great.

"Overnight stay before flying from Manchester "

3
20/08/2016

Staff very friendly and efficient. We had an overnight stay and car parking for ten days. To say that our room was small would be an understatement, if you wanted to pass each other one would have to sit on the bed to allow the other to pass. But the room and bathroom were clean and tidy, the bed was comfortable. Wouldn't really recommend any more than a overnight stay.

"Good for airport stay over"

4
17/08/2016

Stayed recently for overnight sleep before an early morning flight at Manchester Airport. Quality of the room exceeded expectations as we were in a recently refurbished room. Bar and lounge area looked nice but didn't make use of due to the short stop over. We found car parking spaces a little tight but no problem getting a free space despite checking in after 9pm. In the morning it took approx 10-15 mins to get to airport - just follow route to motorway and it's simply 1 junction to drive.

"Overnight, before our flight!"

5
14/08/2016

Everything went smoothly from check in to check out. Our room was standard but had everything we needed for a nights sleep before an early start to the airport. The bar is nice, clean and relaxing and all the staff were pleasant. Transport to and from the airport which was included in the hotel price was good and efficient. It was exceptionally good value and we would use this hotel again.

"Just okay"

3
10/08/2016

When I first entered this hotel I was very pleasantly surprised. It was lovely, bright and modern. Upon entering my room it was a little outdated compared with the external decor of the hotel. The shower was pretty poor with almost no pressure, meaning the water was only trickling out. Overall I got a good and comfortable nights sleep in a clean bed and a decent breakfast, which is the main priority! It didn't inspire me greatly though.

"Overnight"

4
10/08/2016

Stayed for 1 night before flying. Huge room, clean and pleasant staff. Dining room was empty as there were 2 weddings. Food ok for the price. Huge car park and I had private transfer to airport and left car there. Easy. Would stay again. Wifi didn't work though.

"Stayed here night before our flight. "

3
06/08/2016

Well, staff are nice, room clean and tidy, but very small and super super hot! Shower in our room didn't work well and the tv was hit and miss. Wouldn't say the car parking is the best either especially when your Leaving your car for 2 weeks. Probably wouldn't stay again as there as same priced hotels closer to airport.

"Can't fault "

5
02/08/2016

So me and my partner stayed in this hotel as part of a match deal I can't stress enough how amazing the staff were and how amazing the hotel stay was for us the food was lovely and the rooms was really clean overall we had a amazing stay in this hotel very nice staff and rooms very near shops so easy to go for a days shopping

"very surprised!"

4
31/07/2016

booked the hotel through aph car parking and hotels.really shocked when we arrived at the size of the place as we were expecting some grotty little place. check in was swift and we were directed to our room being told if extra towels ect were required tell reception.room was spacious with tv coffee making facilities plenty of storage and a comfy bed.bathroom with shower over bath and plenty of hot water.the restaurant was great and a good price so was well above our expectations,we would certainly book this option again.

"Miss"

2
31/07/2016

Me and my partner went to this hotel, room and staff were lovely and tidy. The biggest down fall was the Full English breakfast this was cold and looked like it had been sat there a while! We went down early and was expecting a HOT full English. Disappointed..

"airport hotel"

3
29/07/2016

Was advised by travel agent about hotel although it was clean and staff were friendly it was quite basic thought it was a bit far out to be a airport hotel would of chosen a hotel closer if I had realised the shuttle only goes every hour which means your quite early at the airport

"Hotel with airport transfer & car parking package"

5
29/07/2016

Great hotel, very good standard rooms, bar food excellent with friendly service. All staff courteous and professional. Airport transfer to & from hotel well done. Car safe for duration of holiday in secure on site car park. Well done package and good value. Recommend & would definitely use again when flying out of Manchester. Only gripe, hotel signage could be more prominent, was hard to find, despite sat nav and directions, but not now an issue.

"Good spot for early morning airport trip"

5
29/07/2016

Arrived early evening took a while to find as we had to use the bus with the cross town tram not working. Easy book in straight to room. Clean and tidy room. Bit parsimonious with biscuits & shower gel but further toiletries obtained from reception. Nice quiet room at back of the hotel. Taxi and early morning call sorted by reception. Taxi arrived early and just a 10 minute run to the airport. Just the job.

"Convenient for Manchester Airport"

3
28/07/2016

We stayed one night as part of a hotel and parking package before flying from Manchester Airport. The receptionist gave us a warm welcome. The room was on the third floor and felt rather cramped. As we are used to a king size bed, the double bed seemed small as well. The bathroom was perfectly adequate. There was a small television on the wall. There is a free car park at the hotel where we parked overnight. In the morning we drove to a nearby car park where we left the car and caught a shuttle to the airport. It was very quick and easy with not too much traffic even during the morning rush hour. This hotel is ok for one night but I would not want to stay any longer.

"Great location for Old Trafford "

3
25/07/2016

As I said in the title this is a great place to stay if you are visiting Old Trafford as for £3 return you are 15 minutes away from Old Trafford by Tram. The rooms are clean but dated and with no Air Conditioning are very hot. If you open the window you have the sound of the traffic so sleep quality is not great. The staff and very friendly and being a short walk from the centre of town with many bars and Restaurants these are the plus points to balance against the slightly dated feel to the place.

"Great location if your are visiting for sporting events "

4
24/07/2016

We always stay here when going to Old Trafford - the tram is only 10 minutes away .Unfortunately as it is was very hot and the room very warm sleeping quality was poor . My bedroom faced the main road so if I opened the windows it was noisy and if I did not the room was like a sauna ! The hotel provided a fan but this just circulated hot air . I would stay again due to the location ,parking and comfortable rooms but in future request a room at the back of the hotel .

"Great party night!"

5
24/07/2016

We have just celebrated end is school year / staff leaving party at the Crests Courts' party nights. Chicken and chips and fantastic music to get you in the party spirit. The food and atmosphere was great, photo booth with props for £2 a photo, had a great night!

"Another good stay, perfect for what I needed"

5
24/07/2016

Stayed at the BW Cresta Court for 5 nights whilst on business in the area. This was the 3rd consecutive year that I have stayed here (so that speaks volumes). Once again a great stay. The staff here are great. The hotel has a large free car park and a recently refurbished (and new location) restaurant. Breakfast is buffet style and there is plenty of choice. The rooms are clean and tidy. The desk in the room is the most impractical thing ever though. Impossible to sit at to do work on a laptop, due to positioning and proximity of the bed. Unfortunately during my stay the hotel had no wifi for the whole stay due to issues with BT. Bit frustrating, but life goes on. Would definitely recommend the hotel and will most probably be back there again next year for the same business trip.

"Ok but wouldn't stay there again"

3
22/07/2016

The best thing about this hotel was the staff, they were very attentive and even arranged for the time of the airport transfer to be moved to suit us. The room itself was ok but the bathroom was very poor, bit chip in the bath, cheap finish and the toilet smelt of urine. Although there is parking the spaces are very tight and we struggled to get parked because of a wedding and all its guests I presume. I was worried that I would get back and find a dent in my var where a neighbouring car door had been opened onto it, which thankfully I didn't but this hotel will not be for us again I'm afraid.

"Some good points but room and shower need improvement"

3
20/07/2016

Stayed for 2 nights on business. As others have said the staff are great, friendly, helpful and that includes those at breakfast. I was in room 314, the window does not open more than an inch. The sealant on the windows was grimy and mouldy. The room was unbearably hot due to being in high summer. The bathroom shower had almost no water pressure, the last occupant's hair was still on the tiles in the shower, the bath showed stains of age, some of the fittings were corroded. The tap on the hand basis was very wobbly. The biggest issue by far is that there is no way to ventilate the room. It is not the fault of the hotel that there is a heatwave but they could do something about the windows or introduce aircon. The electronic fan worked fine but merely wafted around the stifling air. Whilst I was staying the wifi was not available. This hotel has worked hard on its public areas, and the breakfast room is much improved. The breakfast itself was great, scrambled eggs cooked to order, great selection of pastries, toast, full fry up, not so much selection of cereal. Surprisingly good orange juice, quick attentive staff bringing tea and coffee and offering top ups. The car park can be a nightmare, the spaces are very tight which leads to larger cars parking "over the lines" making other spaces unusable. I would not stay at this hotel from choice due to the room quality and that you cannot control the room temperature. Perhaps other rooms are better.....

"Location great"

5
19/07/2016

I have stayed here a few times, with a mix up with my room was upgraded to an exc room , with a Bosch coffee maker & posh smellies in the bathroom, robe & slippers. I have stayed in that room before when it was a standard room.The hotel has been upgrading over the last year as now moved the restaurant to the other of the hotel as my old room would of been under the new funtion room which is a no no.Staff very friendly all round nothng was to much trouble.. I eat the bar for light tea which was lovely alot of choice from menu. Breakfast was lovely hot/cold, with different breads, jam, cooked my eggs how I like them. Tea/coffee. I do like the new restaurant, well done lovely lay out.Car park which is free to guest, alot of guest use to stay night before they go on hols as Manchester Airport is near by. Trafford Centre for shopping is near by too, Walking distance to the metro into Manchester to see the footie & shopping, theatre.I would recommend this hotel, will be back again soon.

"Party central"

3
18/07/2016

This is a great place is you want a good value place to party with your mates. If you want a restful night during a weekend stay maybe best to go elsewhere. The room was clean but the shower was a trickle, the sealant was moldy and the fittings were from 1970. I had a lovely view of the roof & heating vents. But the staff were really friendly & helpful and the price was right.

"Clean, tidy and spacious"

3
16/07/2016

Nice room, clean and tidy. Executive suite ordered, lots of room. Tassimo machine in room and decent TV. Jacuzzi bath didn't work sadly but overall OK. Would benefit from a minor refit and tidy and felt a little tatty in places. Plenty of off road parking and 30 mins away from the city this is a good hotel for people who want to stay close but not in the city for a decent rate. Road runs right next to hotel but isn't exactly noisy.

"nice hotel and reasonable rates"

4
15/07/2016

The hotel room was ok with everything essential present, nothing special but.. The shower was a disappointment, i was on the 3rd floor and there was no water pressure at all, the water came out of the tap ok ish, but the shower was pathetic.

"Start of our jollies"

4
14/07/2016

Clean hotel. Start of our holiday so used hotel to stay overnight before flying off on our holidays. Function on in the hotel made it a bit noisy in evening. Room clean but small.ideal for overnight stay. Hotel receptionist very helpful and friendly.

"Good nights sleep"

4
13/07/2016

Good location for a business trip. Good rooms and reasonably quiet, ensuring a good nights sleep. As a light sleeper, noise can often be an issue. I was lucky with my allocated room and slept well. Car parking (free) was plentiful. On site restaurant serving great food at reasonable prices. Fast checkout in morning. Overall a great place to stay.

"overnight stay"

5
11/07/2016

Stayed one night before flying from Manchester Airport and left the car here. No problems - very friendly staff nice meal in the newly refurbished restaurant. Taxi to airport and back again all arranged and included in price - excellent

"Executive Room - not really executive"

2
11/07/2016

We've chose this hotel because it was close to where we needed to be in the morning and booked an executive room for 2 nights. What can I say... the room is spacious and clean however the ceiling had signs of infiltration of water which was just covered with some white paint... Kinda cold as the windows were not properly closing either. You would expect to see a very clean and tidy room when you check-in into an executive room.

"PROM POOPER"

3
11/07/2016

Had our school prom here and was disappointing, we all paid £27 quid there was over 200 of us there and for what a small room with no space, overpriced drinks and crap food. the meat eaters option was chicken (dry) with wedges and white rice there was only tomato sauce or mayonnaise and salad was offered but a very disappointing meal, the vegetarian pasta was overcooked and over seasoned.dessert was nice actually with a delicious rich kinda sickly chocolate cake with good vanilla ice cream with it however my friend who is a coeliac was said to have a special dessert which was actually just a bowl of strawberries overall unimpressed.

"Excellent OverNighter"

5
11/07/2016

We stayed on a Sunday evening, and had a very good experience considering this is not a luxury expensive hotel. The room was perfectly acceptable, not huge, but very clean and comfortable, with an immaculate bathroom. Free wifi was easy to access, and quick enough, A small problem with the hairdryer was solved very quickly by Emma on reception, who had checked us in with a very pleasant and efficient welcome. I've read others have had noise issues on function nights, all I can say is our stay was silent, obviously Sunday is a good night to choose, it's probably worth checking before booking to see if they have a big function scheduled if you're sensitive to disturbance,

"Ok for a night"

3
11/07/2016

Stayed here for one night during a business meeting / conference, rooms are very tired and dark and could do with some updating. Bed was comfortable, the room was clean and overall had a peaceful night's sleep

"1 night pre holiday stay"

3
10/07/2016

I stayed here with my wife for 1 night prior to an early long haul flight. Firstly I would like to say how nice and friendly the staff were with us. We were greeted very welcoming by the reception team and check in was smooth. Location wise it is about a 10-15 min drive to manchester airport depending on traffic and there are a selection of pubs that serve food nearby. The hotel itself is a little dated and that was our main complaint as the day we went manchester was very hot and as a result our small room was unbearable with no air con to cool it. We both had one of the worst nights sleep prior to travelling which was not ideal, but i do understand that it's not usually that hot in manchester. I would return if I knew it wasn't going to be too warm as it was a reasonable price and in a good location.

"I wouldn't stay here again"

2
09/07/2016

Booked this hotel for a business night stop. Restaurant closed but wasn't made aware of this when I booked, room was tint and dated. It was probably the hottest day of the year but the room was unbearably hot so no sleep. The check in staff was clearly fed up with the chap who was checking in ahead of me so I was given shoddy service as a result.

"Pleasant Stay"

4
08/07/2016

Clean, comfortable well maintained hotel with good service. Spacious room. Good breakfast buffet with plenty of choice. Nice bar/lounge. Conveniently close to Altrincham town centre, would definately stay again.

"Good value medium class hotel. Dated in some areas."

3
08/07/2016

Stayed just the one night at the Cresta Court. Situated just 5 mins walk from the metro/train station and the town centre. Large carpark free for guests. Reception, simple and quick checkin. Large lobby area and bar to the side. Well decorated. Modern, contemporary. Lifts to all floors and stairway. Stayed in a room on the second floor facing the main road. The room was a twin which was very small. The window sill had mildew and was generally in need of some maintenance. Climate control in the room was non existent. It was very warm. Open window - outside noise. Close it - too hot. Carpets and furnishings were all in good order. Bathroom was again small. Bath was old. Shower was ok. However, I slipped in the bath so be careful. I nearly fell out of it and onto the floor. Toiletries were supplied, good quality towels. Beds were a little soft for my personal liking. Adequate tea/coffee facilities and also a trowser press and iron+board. Breakfast. Dining area was a little dated. Well organised and buffet style. The food we had - full english plus pastires & drinks was good quality. Good service and no waiting. On the whole a reasonable stay over. If up that way again, Id probably stay there again but specify a room on the back of the building. Good value. Good professional service. Some minor housekeeping/maintenance issues.

"Basic at best"

3
07/07/2016

The hotel wasn't that great. The room was tiny and it me alone in a single room. The room was basic terrible views of the roof plant and just all around boring. If you prefer a decent mattress then I wouldn't recommend this hotel as mine was awful. However it offers free parking and has lovely staff increasing its rating. Would I stay again? If there is no other sensible choices available to me but not in a hurry

"Hot uncomfortable night before a long flight"

2
07/07/2016

We stayed in a family room the night before we flew 9 hours with two young children. Initial check in was great, and the room was a great size, 2 double beds and a single with above average size storage and drawers, noticed a nice touch of a fan that made me wonder but it wasn't a particularly warm day so thought nothing of it but closed the curtain to shade the sun out. We then left to visit friends for evening meal upon returning approx 8pm found the room very stuffed warm, so opened the windows as much as we could - that wasn't much. We put the fan on. As the night went on it didn't cool much and found the beds very uncomfortable. Most of us didn't sleep well at all and wished we had stayed at home saved our money and made the extra early start from home. Missed breakfast due to early start but a lovely man setting it up put a little bag of croissant and yoghurt and fruit for us to take away. No one available on front desk on checking out to pass on our complaints. The hotel email after and apologised said it was exceptional hot weather out of their control to which I replied it wasn't it didn't get above 17 degrees this day, I believe it got hot the week after we stayed, I heard nothing back in return!! Would not stay here again unless they replaced mattresses and install a/c.

"Was ok apart from the wedding night do going on !!"

3
06/07/2016

My husband and I stayed 1 night park and fly for our holiday. The room as has been said before was small but as we were only there for 1 night before our flight it was ok . It was clean and warm and a comfy bed. HOWEVER !! There was a night do going on for a wedding and this is what ruined our stay. Unruly children coming out of the function room into the lounge bar. Sitting at the bar tipping salt and pepper everywhere , the parents nowhere to be seen. Ruined our pre holiday relaxing evening. The bar staff did nothing at all.

"Very Dissapointed Stay"

1
04/07/2016

We used this hotel on the 02nd July 2016 as we were flying from Manchester Airport. Upon arrival the reception looked clean and tidy and in general the type of entrance you would accept from a 3 star hotel. when we entered the room I could not believe how small the room was not to mention the bathroom was nothing more than a joke. what makes me angry is the fact that this room is described on holiday extras as large, modern and spacious. It is in my opinion the room we stayed in was none if these. the bathroom was so small that if you were using the loo you had to navigate your way around the door just to get in. the shower curtain stank of damp and the bath actually took approximately 15 -20 minutes to run the bath full of water of which was then cold when you got in the bath. In summary the room was clean and the bedding was of decent quality, the room itself was very dated, ridiculously small and actually uncomfortable. I would not recommend this particular room (number 329) and I would not stay at this hotel again because of this visit.

"Family Meal"

5
03/07/2016

Well now, Where should I start? I had stayed and dined in the Hotel previously and had a lovely experience but I wanted to check out the new Restaurant which has a new Executive Head Chef. From the moment we stepped into the Townfields Bar, the bar staff were very welcoming and efficient. After a drink in the relaxing bar area, we then entered the newly refurbished Townfields Restaurant which was bright and airy and I loved the quirky new lights. After studying the menu for some time because it was very appealing, I had decided to go with the Asparagus & Lemongrass soup which was accompanied with fresh mediterranean bread & butter. It was well presented and was a perfect portion size. It was definitely homemade and tasted superb. I then embarked on the Ribeye steak which was accompanied with homemade chips, a grilled mushroom, onion rings and cherry tomatoes on the vine. It was cooked to my request and again, I could not fault it what so ever. At this point, I was feeling a little full but I could not say no to my favourite - Warm Eccles cake with clotted cream. And it just finished off my whole dining experience with a 10/10. It was amazing. The waiting on staff were also very welcoming and efficient. My family could not fault the food and apparently the Mexican Burger and the Jerk Salmon were amazing! Thank you Cresta Court for a wonderful dining experience and I can see you thriving in the future. Keep up the wonderful high standard you have proven already and we will definitely be back to pay another visit very soon. A very satisfied and impressed customer.

"Pre-flight stay"

2
28/06/2016

Would not book to stay here again! Stayed for one night prior to travelling on our holiday just to take advantage of the 15 night car-parking. Once our two suitcases the were put into the room we couldn't move. "Small rooms" is an understatement. Also there was a wedding (possibly two) being held on the day we stayed some inconsiderate clowns decided to have a party in their room below us which went on from about 1 am until I finally called reception at 3 to complain and the night porter came up to tell them to pipe down! Nope, definitely one to steer clear of in the future.

"Nice"

4
27/06/2016

Lovely modern hotel at a decent price. The restaurant serves excellent food at a good price. The staff are extremely friendly and Helpful. The bed in my room was enormous, although the room wasn't massive but just big enough. Unfortunately no air con but good wifi

"Not the Best "

2
24/06/2016

Although the room was clean and tidy, there were several little niggles that made our stay less than enjoyable. Firstly, the WiFi in our room didn't work, despite assurances that there were routers throughout the hotel. We requested, and were given, another room and the WiFi worked fine in there. The TV was very small and it wasn't easy to check what was available on the different channels, as there was no guide on the remote. Another annoyance was the lack of air conditioning in the rooms; all we had to make do with was a small, cheap fan. Not good enough, Best Western. Also, it was impossible to open the window, as the hotel is situated on a main road and the noise would be unbearable. However, credit where it is due; the receptionist was outstanding and nothing was too much trouble for her; she's a credit to her employers and herself.

"5/10 could do better."

3
23/06/2016

Check in is swift and easy and car parking is plentiful. I guess this can get full when they have weddings on etc but the purpose of my visit brought me here on a weekday, where you have idiots in suits filling up the hotel pretending to be important on the phone in the lobby. The room is OK, it tries but it should try harder to be minimalistic. There is no A/C in the room and I'm here melting in 25'c heat. Luckily high school physics kicks in and I've filled the bath full of cold water to try and capture some heat energy. Breakfast is OK and is a buffet style. Bar is reasonable but as the Euro's are on and England were playing while I was ere, they would benefit from making the screen bigger. In all, not a bad hotel and is close to the town centre. Traffic outside is not that bad unless you get a "big bore 4" going past. Hotel has free wifi which is a bonus.

"Budget accommodation with Manchester Airport parking."

3
22/06/2016

Although located at a major junction in Altrincham there was much less traffic noise than expected and far more noise than I'd ever have hoped for from guests arriving and departing during the entire night. The room was clean and spacious but the windows were covered in black mould which needs urgent attention. The food in the restaurant was well cooked and presented and the staff were very friendly but the drinks prices seemed a little high.

"Ideal location for travel from Manchester airport"

4
21/06/2016

We stayed here the night before we flew out of Manchester. Our room was a good size, staff were very friendly and helpful, and there is a good breakfast buffet. There are a couple of pub-style eateries within a short walking distance. The price we were charged made it very good value for money.

"Last minute booking - close to airport "

3
20/06/2016

We booked this hotel at the last minute and got a pretty good deal. It's about a 15 minute ride from the airport. We booked a room with 3 beds, sleeps 5. Unusual room but it worked. Good for larger families. The favorites were decent. Clean, seemed well cared for. I would describe it as a good budget hotel. The night we were their they had a wedding going on. Kind of taking over the hotel... Parking here is very tight.

"Good Airport Parking Hotel"

4
16/06/2016

Used this hotel to stay over and park our car before our flight from Manchester the following day. Got a really good deal through Holiday Extras, Would definitely recommend. Rooms had everything you need and plenty of on-site parking available. Taxi transfers to the airport included in the price, which takes about 15 minutes. In nice area, too, with plenty of pubs and restaurants if you fancy eating/drinking away from the hotel itself. Found a lovely little pub, just down the road called The Roebuck Inn which was very hospitable and served lovely food. Would definitely stay here again when flying from Manchester.

"Park and fly"

5
15/06/2016

We stayed here the night before we flew on holiday and had a great experience. The staff are superb, the rooms we had were clean , comfortable and very quiet. We didn't have our evening meal here but did have a smashing breakfast. Having stayed in several airport hotels on park and fly deals I would rate this as good if not better then some of the higher class hotels and will certainly be staying here in the future.

"No Air conditioning but otherwise OK"

3
13/06/2016

Stayed for two nights on business, easy parking and the outside image of the hotel does not do the inside justice. Restaurant was being refurbished during my stay so hard to judge this service but the rooms had no air con. Rare requirement in the UK but when we need it we need it. Sort it out.

"Long Weekend"

3
13/06/2016

Stayed at the Cresta Court hotel as part of a coach party where the deal included evening meals and breakfast. I have only rated this hotel three star although I would have liked to have given more. The staff were excellent throughout being friendly and helpful. The evening meals provided were set menus with choices and they were very good, well cooked and presented although no more green beans please! The breakfasts were excellent with everything you would want. Where the hotel falls down is the rooms. The two we used were very small. The first night was spent in a room at the front of the hotel and we had to endure loud noise until after two in the morning created by smokers outside the function that had been held that evening. In addition you could here conversation and movements in adjoining rooms through thin walls. On request we were moved to the rear of the hotel which was quieter although we could still hear what was going on in the next room. I don't think we would return because of the rooms.

"Good location, boiling hot room"

2
12/06/2016

Stayed here one night last Sunday. Stayed here because of its ideal location near the airport and also near Old Trafford in Manchester. What I hadn't realised is that I booked a sauna in stead of a room. Yes I realise that it was warm outside too, but it would have been nice to have a fan or airco in the room. It was so hot in the room that it was impossible to sleep. Was not impressed. Would not go back here in summer, probably a lot better in winter.

"Dinner for 150!"

5
11/06/2016

Attended a function along with 150 others. I fully expected the three course meal to be very average as hotels never seem to get it right - it's always either tasteless, or cold, or both!! This was absolutely not the case! The vegetable soup was obviously home made (why wouldn't it be I hear you ask!), the chicken and vegetables were delicious (and I should have asked for the sauce recipe!) and the chocolate brownie with vanilla ice cream was incredible. My only (tiny) comment would be that the brownie didn't look very pretty on the plate....but this wasn't ever supposed to be fine dining!! Well done Cresta Court Altrincham, you've restored my faith in mass catering and have set the benchmark very high. I'm very much looking forward to your new restaurant opening in a couple of weeks. Should I book now? I believe you're going to be busy!

"Very Friendly Staff"

3
11/06/2016

We stayed at this hotel recently while attending a family event. The hotel is very conveniently located in the heart of Altrincham. It is just a few minutes walk from the town centre and the train station. Our room was small but had everything we needed. The bathroom was also quite small. I found the staff at reception and the restaurant to be extremely friendly and helpful. I just had the continental breakfast and there was a good selection to choose from, with lots of fruit as well. I would have no hesitation in staying here again but only for a short stay. I would find the bedrooms a bit small if I was to stay longer than a night or two.

"Dire!"

1
08/06/2016

we took advantage of this hotel as part of a stay and park deal ahead of an early flight from Manchester. The hotel, knowing this, placed us in the first room of a long corridor by the lifts. For our very short night there, we had to endure the noise of other guests traipsing past our door to their rooms and back. The beds were the worst we have ever slept in, very hard with lumpy pillows. The handle and lock looked like they had been wrenched open a few times and the door did not lock properly. I have submitted a formal complaint to HQ. Never again. Shame on you

"5 June 2016"

5
05/06/2016

Very help personnel Parking available at no cost Easy commute to Manchester by tram or bus Breakfast has wide variety of food Have stayed at this hotel several times and not been disappointed with the service and facilities

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thank you for taking the time to review your most recent stay. Your comments I'm sure will be of benefit to other users of this site and on a personal note, I'm really pleased that you found the staff to be helpful. We look forward to welcoming you back in the not too distant future. Kind Regards Paul

"Never Again"

1
05/06/2016

We booked 1 nights stay on a Saturday. We were not told that there were 2 weddings downstairs and that music would be blaring until midnight. Even on top floor of hotel we could hear the music in our room. What a disgrace.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thank you for posting the review of your recent stay at our property. Please accept my sincere apologies for the problems you encountered during your recent visit with any distress caused due to the noise from the functions. Where possible we do try to allocate rooms above the functions to the guests attending to minimize the inconvenience. Our top priority is to provide a high standard of service and facilities to our guests and clearly on this occasion, we have failed to achieve this. Kind Regards Paul

"Comfortable"

5
04/06/2016

Lovely example of a budget hotel, clean comfortable and nice rooms.....even had a bath! Breakfast was excellent and staff were very attentive and friendly. Good value for money and very conveniently located, would definitely stay again

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thank you for taking the time to review your recent stay. I am delighted that you have provided such a positive review and I have shared your kind comments with the team. We look forward to welcoming you back to the Cresta Court in the not too distant future. Kind Regards Paul

"Nice stay"

5
02/06/2016

We stayed here for a family wedding reception which was being held at the hotel. The room was small but was ok for our one night stay. We both slept well and the breakfast was just what I needed after a night out!

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thanks for reviewing your recent stay. I'm glad that the breakfast was just what you needed after your night out celebrating at the wedding. Your business is very important to us and we value your feedback. This often reaffirms that we do meet customers' expectations and I have already shared your review with the team. We look forward to welcoming you back in the near future Kind Regards Paul

"Value for Money!"

4
02/06/2016

We stayed for a weekend just on a short shopping trip so were looking for somewhere reasonably priced. We got a room only for £60 but you definitely get what you pay for. The room was well maintained and clean with a decent TV that has a good selection of channels if you're having a quiet evening, comfortable double bed, free WiFi and had a couple of small amenities such as a kettle, iron etc. Our room was on the first floor and there was a wedding on during the night so it was a small bit loud but that's to be expected just above the ground floor. Hotel is walking distance to the main shopping street and market. The staff were extremely friendly and helpful, dealt with 2 separate receptionists over the weekend. I can't remember their names but were both very friendly. They let us put our luggage in a little room after we checked out as our flight was in the evening, so we could leave and have a little look around the town which was ideal, and ordered taxis for us. It's within reasonable distance to the airport and Trafford Centre which is where we went, taxi fares averaging £15 to and from both depending on the driver (£17 to get to the Trafford Centre but only £13 back, similar with the trips to the airport with minimal traffic both ways) Would definitely recommend it you're looking for a cheaper alternative to staying directly in Manchester.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thank you for providing such a comprehensive review following your recent stay with us at the Cresta Court. I am sure that this will be of great benefit to other TripAdvisor users. Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will certainly investigate the anomalies in the fares charged for the taxis. I am delighted that you would recommend us and I hope you will come back and see us again soon. Kind Regards Paul

"Great stay again!"

5
01/06/2016

We stayed for three days and we were very impressed. The rooms were clean and very well serviced. The staff were brilliant...Emma at reception and Darren at the bar. But especially at breakfast where Bev and Nico were a delight and made sure we were well fed and well looked after. John & Carol Metcalf.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thank you for completing a review regarding your recent stay at our property. I was pleased to note that on the whole your feedback was positive. Your business is very important to us and we value your feedback. This often reaffirms that we are often good at what we do and that we do meet customers' expectations. I have already shared your review with Emma, Darren and Nico all of whom are delighted. We look forward to welcoming you back in the near future Kind Regards Paul

"Lovely Hotel"

5
30/05/2016

Very clean and stylish hotel at brilliant prices! We have stayed here a few times now and staff are lovely and welcoming at reception. Rooms are always clean and beds are very comfortable! Breakfast is also lovely and full of that good grease when you need it!! But also continental choices are available. Will return again and would recommend here to anyone!

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thank you for completing a review regarding your recent stay at our property. I am delighted to read that you were so positive about the hotel and the staff and I am especially pleased to note that you thought the prices were "brilliant" We do appreciate all feedback and thank you for taking the time to write your review. We look forward to welcoming you back in the near future Kind Regards Paul

"Airport overnight stay"

5
29/05/2016

Booked to stay here prior to flying out from Manchester airport the next morning. Hotel easy enough to find with a massive free car park so no problems parking, even though we arrived fairly late (10.30pm). As we arrived late, we didn't get the chance to eat but did sample a couple of pre holiday drinks in the bar which was clean, busy and not overpriced like most hotels! The room was compact but more than adequate for a one night stay. The bathroom was spotlessly clean and we both had a decent nights sleep. Breakfast cost extra (I pre booked when making initial booking) and was basically help yourself, apart from tea and coffee which was brought to your table by waiting staff. The staff at breakfast were lovely, very friendly, engaging and made you feel welcome. Breakfast was more than adequate. The drive to the airport took about 15 mins due to morning traffic and the postcode we were supplied with being wrong (thanks for that Holiday Extras) which took us to the end of an industrial estate. Luckily, it turned out we were literally two minutes drive from the long stay parking at T2 and the rest of the process ran fairly smoothly apart from not being issued with a 'disc' at the barrier. The whole stay and park cost £96 inc. 2 x breakfasts which I think is great value for the convenience of being near the airport. The hotel was fine and I'd definitely recommend it and will use it again when flying out from Manchester airport.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thank you for completing a review regarding your recent stay at our property. The review was really comprehensive and I'm sure will be a great help to other users of this site. On a more personal note, I'm so pleased that your stay was most agreeable and I have already shared your review with the team. We look forward to welcoming you back the next time you fly from Manchester. Kind Regards Paul

"Weekend Visit"

4
28/05/2016

We stayed here on a Saturday night whilst up North for a family celebtration. It was £60, room only, good value. The room had everything we needed, iron, hairdryer, tea making facilities. The reception provided a map to explore Altringham and we found a good local Sunday market.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thank you for taking the time to review your recent stay. Good value is a great start to your weekend. Your business is very important to us and we value your feedback. We look forward to welcoming you back in the near future Kind Regards Paul

"Good location"

5
25/05/2016

Used this hotel for park and stay while on holiday in America, it's not cut off, near to pubs, restaurants, and shops, you arrive and park your car, check in and that's it, your car is not moved during your holiday as you keep your keys. Hotel is clean and quiet, the room was adequate for the night. Didn't eat at the hotel, used the pub and the chippy nearby. Taxi transfers are included in the price, both went without a hitch, it's about 15 mins to the airport. I would recommend this hotel for park and stay.

"Very nice hotel"

5
24/05/2016

Stayed here last weekend (Friday to Monday) as a base for sightseeing in Manchester. The hotel was ideal and economically priced. The room was of a nice size - plenty of space to manoeuvre my wheelchair about and into the bathroom (we deliberately did not book a wheelchair-accessible room - this was a standard room). The room was well equipped with complimentary toiletries and tea/coffee making facilities. The food in the hotel was of a high quality and the staff all very friendly. The hotel also has ample onsite parking. If you're looking for a hotel in the Manchester area that isn't too expensive then I'd thoroughly recommend this one.

"Airport overnight stay. "

5
23/05/2016

Stayed here the 19th May for 1 night before we flew out of Manchester airport the following morning. The rooms were clean and well presented and the reception staff were extremely friendly. For what we paid we have nothing to moan about. Great place to stay and some lovely pubs and restaurants around the hotel. Would definitely book again!

"Overnight before holiday"

4
22/05/2016

Stayed here for one night before flying from Manchester. Found the room ideal for the night. Plenty of tea, coffee and sugar. Found prices for drinks and food slightly high but there is a lovely little pub just down pass the offices to the right as you come out of reception. Gave us a wake up call when asked and the taxi was on time for airport run the next morning. Parked our car there also as part of the deal with Thomson

"Wedding venue"

4
22/05/2016

Stayed one night courtesy of attending a wedding. Booked a double room pre paid and the room looked great as did the bath room. Laid on the bed to feel it to be uncomfortable in the Middle. I then looked under duvet to see two single beds pushed together, which was very dissapointing but the single beds were very comfortable. Staff friendly but bar very expensive.

"Always improving"

4
21/05/2016

I have been using this hotel for about 8 years. Recent years have seen a big investment in the look and feel of the rooms and bar. On this recent visit I found that the restaurant is being relocated next to the bar and will open in June. The hotel has a huge wrap around free car park on arrival. The room was comfortable and spacious with a large TV and hot drink tray. The bathroom was not huge but was functional with a shower over the bath. The bar has a good range of drinks and offers bar meals till late. After it shuts the night porter will open up whenever a resident wants another drink. I have only visited the 'old' restaurant a couple of times before. While the food on offer was great quality and not too pricey, the layout, decor and ambience was dated. I am looking forward to my next visit to try out the new chefs offerings and the new look restaurant. Meanwhile, the hotel is only a short walk from the town of Altrincham which offers a range of places to eat and drink to suit most tastes. Very few of these are national chains so often have a more local vibe. Finally, breakfast is offered as a hot and cold buffet. The hot is the usual English breakfast items. The cold includes sliced meats, cheese, cereals, breads, yogurts and fruit. These are served along with unlimited hot drinks and juices. All of this is backed up by a friendly and very helpful team making each visit a pleasure.

"Overall very pleasant stay "

4
19/05/2016

Saturday 14th May 2016, Room 102 Me and my parents previously stayed at the Cresta Court Hotel 2 years ago for a christening and was given a family room, (two rooms attached). We were visiting the area again for another christening and decided to stay in the same hotel. We booked a double room with a single bed as we were told all the family rooms were fully booked. When we arrived and checked in, carried our luggage up to the room, we were surprised with a very spacious 2 room, with a double, 2 singles and 2 pull out sofas. So it turned out we received the same room. Bonus!! This hotel is close to the town centre of Altrincham, and was a 5 minute drive to the church and party venue. So was the perfect location for where we needed to be. You are greeted with a nice modern looking reception area. The receptionist was very helpful with places to eat in the surrounding area providing us with a map and list of descriptions. Due to it being late on a Saturday evening, we had no success in finding a free table in any restaurants in the area, so ended up back at the hotel. We was told dining was in the bar area due to a very noisy function. Over all the food was excellent. Although I wasn't so keen on the choice of desserts. We were served by a lovely lady with blonde hair and glasses. I was very impressed with the amount of space in the family room (102), which was shared by the 3 of us. Although looking at other reviews and pictures. Standard double rooms look very tight and claustrophobic. The only suggestion I'd make for improvement in the family room is having a bedside table for the twin single beds. There was also no bottled water or biscuits, only tea and coffee was available. Overall if the rooms were as modern as the reception area it would be a lovely looking hotel! Personally I slept excellently. I thought the bed was very comfortable. My Mum however had a bad night. Although she is a light sleeper, she did find the function room below to be very noisy till quite late. Staff were then heard hoovering and cleaning the room afterwards until the early hours. I found the room to be far too warm with the window closed, and if it was opened it would be far too noisy next to a busy road (which is expected). But I will add 2 fans were provided in the room. In the morning getting ready was quite difficult as the light in the room was very dim. Cleanliness overall was good. The room was a little dated with a dirty looking carpet. Breakfast in the morning was a buffet. There was a nice selection to choose from. Fruits, nuts and yoghurts, cheeses and ham, pastries, cereal and cooked breakfast. The hot food was cold, the bacon was a little undercooked and extremely fatty. The toast machines were rubbish and I found you had to put your toast through at least 3 times before it even looked cooked, but still wasn't hot. This wasn't great with a queue behind you. The christening wasn't until 12.30, and we kindly allowed to have a later check out time to suit our arrangements. Overall we had a very pleasant stay, the staff were all nice, polite and helpful. We would definitely stay again.

"Stay over before flight"

4
18/05/2016

Staff were very friendly, the room was clean and more than adequate, the breakfast was good but in temporary accommodation due to renovations meant it was not as hot as it could have been. Having said that, the waiter was a proper gentleman and could not do enough. The hotel itself is very close to the airport and in a great location for a night out. Lots of great restaurants and the best Belgium beer house I have ever visited Mort Subite which housed the biggest selection of beers. Overall I was really impressed with the hotel and its location in fact I will be returning just for a weekend away. They even are dog friendly which is ideal for me. Go visit you won't regret it

"Brings a new dimension to the word "average""

3
17/05/2016

I stay once a year for a special Annual Dinner. This weekend I paid £60 a night for a classic double room which is quite good value. However, the normal rack rate is £120 a night and for this price the dated decor and facilities leave a bit to be desired. The buffet breakfast is standard fayre but good quality. When included in the price of the room it is perfectly acceptable, but at £14.95 to an outsider this is expensive. My one real problem was the evening meal at our special event. It was truly awful. The orangey/red soup was disgusting. I defy anyone to recognise which vegetable(s) it originated from. The roast beef was tough and tasteless with tasteless vegetables that threatened to bend my knife and fork. The apple pie had a peculiar taste and texture which was quite disturbing. The staff were friendly and helpful though and deserve a better product to represent.

"Our wedding April 2016"

5
17/05/2016

We held our wedding reception at the Cresta Court in April and really couldn't have asked for more. All the staff were polite, and the service was above and beyond what we could have hoped for! Special thanks have to go to Briony, Gemma and Adele for ensuring the day went as smoothly as possible. Thanks again everyone!

"Great Value, Lovely Breakfast, Great staff"

4
17/05/2016

just back from a weekend in Manchester, went over to last game of season which obviously in the end we didn't get to see however, the hotel was great, short walk from Metrolink in an out of city and also plenty of bars, shops in the area, the staff were supper friendly and couldnt do enough for us, the breakfast was great hot food, cereal, juice pastry's everything, the rooms are small but well equipped and we didnt need anything more, lovely hot shower and comfy bed! will definitely stay here again

"Excellent choice for the town centre"

4
16/05/2016

This hotel was a perfect choice Close to public transport and shopping Room was great although a little small but very clean and comfortable bed ,quiet Breakfast was superb with exceptional service and a great atmosphere Staff was very helpful

"Always a Pleasure!"

5
16/05/2016

Once again i stayed at the Cresta Court and can't fault the place. The food and service was excellent. If I had one minor gripe it would be regarding the Guinness. Please have a proper Guinness line put in :)

"Cold Rooms and Paper Thin Walls"

2
15/05/2016

Stayed here as part of the park and fly deal. £99 over nite stay, car parked 15 nights and return Taxi To Manchester Airport. The room we had was small and cramped with a view over the roof. The room on entry at 4pm was freezing and even turning the thermostat on the radiator made no difference! We were going out for a few drinks so though that maybe it would be on later when we got back. Didn't eat or drink in the hotel and with the George and Dragon Table table pub and rest only a couple of hundred yards along the road there was no point in paying hotel prices when you can get a cheap pint, pub food and watch BT Sport! We returned to the hotel and the room was not much warmer however I much prefer a cool room to sleep than the usual stifling hot ones you get at most hotels! Bed was comfy however we got our wake up call 3 hours earlier than we wanted and this wasn't a mistake of the hotels it was because the walls were so thin we could hear the person next doors phone ring and his thank you to the reception! There was no point in having a wall between the 2 rooms as we could hear everything the person next door was doing which included a 15 minute phone call made after the wake up call!! Taxi transfer to the airport was great and only 10 minutes away, the return was just as simple, quick phone call to the company and the taxi was there in 2 minutes! Great price for what we got but just don't expect the best sleep at this hotel as the walls are paper thin.

"Some improvements are on the way ...."

3
11/05/2016

We stayed here for an event and although the staff are wonderful, it has a few things lacking. The bedroom was lovely but the mattress was too hard for us. We were happy that we were able to open the window at night (some hotels prefer air con and seal you in). Nice to have complimentary water - well done. We also found at breakfast the bacon lacked any flavour and the cooked food wasn't always very hot. The staff worked hard to make our evening go without any hitches and we all enjoyed ourselves - which they did do. The Spread they put on was wonderful - especially the wild mushroom soup!! The bedroom was clean, tidy and nicely furnished. The hotel bar/reception area is comfortable and I believe to be updated soon. The toilets are kept clean and tidy. The parking is great and large enough to accommodate all.

"Dont Eat here"

3
07/05/2016

checked in as Gold Card member not offered upgrade, not offered newspapers actually not offered anything. Small room over looking a roof, close proximity to town and public transport, plenty of parking. Dined in restaurant what a mistake, starter like mushroom soup on baguette no Chiabatta, my wife had shop bought spring rolls, and plaice she said the place was just ok, i had Chicken Breast, with Tomato and Basil sauce topped with Mozzarella, well no Mozzarella, no Basil in as bland bitter sauce, no sugar in sauce to lessen the bitter tomatoes. Didn't worry bout desert had enough by then, waiting staff well not helpful explained to them my concerns, and that's as far as it went. Breakfast basic pre cooked sausages, hard crusty bacon and hard fried eggs. I do like Best Western but not this one, weren't told of bullding works on booking, drilling grating through your body, never again.Housekeeping beds made badly, not T Bagson second day, 1 biscuit both days between 2.

"Lovely location, but rooms need to be sound proofed"

5
06/05/2016

I stayed 3 night of over May bank holiday weekend. I was visiting family as I live down south now. I have been to this hotel lots of time & have re done up the hotel, but have said before re sound proofing the rooms.I was kept a wake earlier hours of the am with a crying toddler next door. The staff very friendly & no trouble to move me. Housekeeping were brill once the room was ready move my luggage over with extra tea in the room. Free parking, free wifi. Manchester airport not far or Trafford Retail park stone throw away. Metro is walkable into Manchester to see the football matches or see concerts.Breakfast lovely, good choice hot & cold.Would recommend this hotel, so will be back. I would get a BW reward card as I had 2 nights on my points & 3rd night I paid, but room only so breakfast I paid for. You never know you could be upgraded...... Its worth having.

"Room only"

4
06/05/2016

Comfortable rooms, clean, and I liked the round, mini-bolster style pillows. Check in and check out, despite slow computers on each occasion was friendly and efficient. We didn't partake of breakfast here. I went to the restaurant and was shown the large buffet array available for my delectation. All for £14.50. No thanks. If there was a special reason it was so highly priced, like organic or locally sourced produce I wasn't made aware. For such a price I'd expect breakfast made to order, not help yourself. I'll definitely book again, the room was good value, but strictly room only.

"Great start to our holiday."

5
02/05/2016

My wife and myself had the pleasure of using the Cresta Court Hotel before a flight to Vagas, I booked the hotel as part of a stay and car park through BCP park and fly. The whole experience was excellent from start to finish. The Hotel was very handy just off the M56 motorway and easy to find reach without having to fight city traffic. When we arrived at the hotel we were greeted by a very pleasant member of staff and booked in,she asked if we wished to book for breakfast which we did and she booked our taxi for the next morning. With the hotels great location we walked into town for our evening meal. Next morning we had a fantastic breakfast again served by fantastically pleasant staff and then checked out as out taxi arrived bang on 8.30am to take us to the airport. All in all everything was perfect from the hotel to the taxi company(Passenger cars group)and the ease of booking things. We will definitely use these companies and most of all the hotel again.

"Overnight Comfort"

4
29/04/2016

Never stayed here before & have already booked to use them again. The staff friendliness is excellent yet efficient without being robotic like so many others. Typical amenities, clean, fresh upper quality rooms. The food was a bit "pub grub"....I expected more choice & better quality from a hotel that is this good, but the staff raise this experience. The building is typical modern hotel & better than a more expensive Novotel....

"5*"

5
26/04/2016

Stayed here a lot , good prices , good rooms . The night life around is fantastic, lots of amazing places to eat and drink. The hotel is very easy to get to . In the centre of alti , close to a sainsburys and tesco . Car parking is available. Offers breakfast to .

"Clean but tired"

3
24/04/2016

Nice hotel reception - gives the illusion it's a modern hotel. Friendly staff. Room; + iron, ironing board + hairdryer + clean + comfortable - shower head didn't fit shower fitting and peed all over the floor (feel sorry for housekeeping!) - scalding hot water - some decor very old and tired (ie bathroom door water damage, radiator painted over far too many times) - breakfast way too expensive: 12.50 if ordered night before 14.50 on the day. Passed on that... Bed a little hard for my liking but that's a personal thing. I would give it a 2 Star rating. It would be worth 3 if the above '-'s didn't exist. Another family member had same room elsewhere in hotel but had no iron amongst other things - he rated it 1 star! Worth £50... Definitely not £70 for a night's stay but I guess it's he location. Think 'Travel Lodge' and you won't be disappointed. Would I stay again? Only if nowhere else available.

"Good location but awful nights sleep"

2
23/04/2016

Location is great but that's about it. Everything else about this hotel is barebones. Cheap, cramped rooms that over heat. Dirty bedding and towels. The thinnest walls ever. Can hear next door placing their cups on tables so imagine the joy of being woken up all through the night as people pass the rooms or wake up in the surround rooms. Awful. But hey, free wifi

"Great value for money"

4
22/04/2016

Stayed for one night. Room was clean and had everything I needed, not very spacious but perfectly acceptable. Free Wifi very easy to access and worked well. Restaurant fine, food good 'pub grub' standard with generous portions. Room service ends rather early at 9.45. Staff unfailingly polite and helpful. I would use this hotel again though hope I do not need to as we chose it to be close to Wythenshawe hospital whilst my husband had an operation - hence my comment about room service ending early.

"Great value for money"

5
21/04/2016

Stayed for one night as we were guests at a wedding at the hotel. All the staff we met were really helpful and friendly, nice food during the wedding and at breakfast the next morning and the room was clean and comfortable. Great value for money and would definitely recommend it.

"No complaints"

5
20/04/2016

Lovely clean, spAcious with excellent facilities. Didn't have any meals at hotel so can't comment. Excellent location. Staff friendly and helpful. Would stay here again. Near metro station . Plenty pArking

"location location... perhaps location"

2
20/04/2016

People often talk about location, and in fairness this is not a bad location, would be good for MAN airport or for myself pretty good for one of the factories I take care of. Lots of parking and a good welcome on reception, (despite it being very late) Room was a little dated but clean and tidy, and a very good price, so why the 2star rating? well the walls / ceilings are paper thin, heard every last noise from above and to the side, ( your car keys are in your trousers pocket love). The hair-dryer in next doors room, like an A380 taking of from runway 26R But the best from above ( and probably behind. on top and reverse cow girl) was the noisy adult activity in the room above, every moan, groan and ooohh! you could imagine. I did get off to sleep as I was tired, but did not need the wake up call at 06:15 the next morning! (why do i think that they were not married!!!)

"2016 usa road trip"

4
20/04/2016

Stayed here one night before flying from Manchester,staff were very warm and friendly on check in and we parked in the car park no problem.Hotel looked very clean and looked after which was the same for our room (not a huge room )couple of bars to the left and the right of the hotel maybe 10 min walk away would stay here again for sure

"Always guaranteed a warm welcome"

4
20/04/2016

I stay here fairly regularly while on business in the area. The hotel provides a convenient location, comfortable accommodation, good free wifi, a decent breakfast and friendly staff. Plenty of free parking.

"Sportsman's Dinner delight"

5
19/04/2016

We have held our annual Sportsmans Dinner for the 36th year at the Cresta Court. I felt compelled to write a review this year as the whole evening was just brilliant. We deal with Brioney and Gemma in the event office and Slim and Helen on the night. We hosted over 200 people on a Monday evening. As you enter the Hotel the reception staff can't do enough for you, everything is also clearly signposted,The Belgrave suite was immaculately decorated and the Trellis Bar is used for our VIPs which is just around the corner . The food was fantastic - Carrot and coriander soup , roast lamb and a lovely sweet which i couldn't eat because I was stuffed. If you are going to organise a party, wedding or any event I am sure the team at the Cresta Court will look after you. I travel all over the country to all sorts of 'so called' 5 star hotels for different events and I am always under impressed. Most hotels do not compare to the service at the Cresta Court. Even Paul Merson our guest speaker was impressed.Well done to all!!!! We will be booking again next year.

"Large room"

4
18/04/2016

Nice hotel, polite staff and Great Breakfast. I paid for the executive king room and it was well worth it, you could of had a party in it! we checked in early and the maids were still cleaning some of the rooms so we could see the standard rooms were a LOT smaller. Nice extra touch for being in an exec room was the tassimo coffee machine! reception were very happy to provide extra pods! Warning.....be careful of the hot water in the bath room, its very hot.

"Disappointed with Size of Bathroom & Mixer Tap Shower"

3
17/04/2016

Overpriced Room - £85 for Tiny Bathroom (Toilet next to Shower ,Stupid location to have it ,no Space to move) Mixertap Lukewarm Shower , good Bed , not enough milk and no Fridge . Very Basic . Electric Shower was expected ,,Disappointed to say the least!

"Nice comfortable hotel within easy reach of Manchester Airport"

4
15/04/2016

Stayed one night at this hotel on a stay and park package in February 2016. The hotel is easy to find with parking, although when we arrived at about 6pm there were very few spaces left. All the staff we met were very pleasant and helpful. Our room was a bit small, but perfectly adequate. Bar was comfortable with big comfy sofas and a TV. The restaurant food was very nice and piping hot. Breakfast was good and staff very efficient. Only niggle was the pillows. The bed was comfortable, but the pillows were so hard it did affect our night's sleep. Now I know this is partly our fault as if we had tried out the pillows before going down to the bar and restaurant we would have asked for different pillows which hopefully the hotel can provide. The rest of the package worked perfectly. You park overnight at the hotel and then drive to the long stay car park at Manchester airport. It all worked out very efficiently and we would certainly stay at this hotel again, but next time ask if they have different pillows!!

"Amazing staff went way above expectations"

5
13/04/2016

Stayed here for 2 nights last week on business, lovely hotel, rooms clean and the breakfast was superb. I would certainly consider this any time in the future for Manchester airport mainly due to the outstanding service I got from 2 young staff members. They were always very polite at reception and when I stupidly left my interior light on in my car and flattened my battery, this was where they went way above with their customer service. Hannah ran across the road to the garage and between her and Lucy, they jump started my car which I am forever grateful for. This 10 star service was unbelievable and your Company should be very proud to have such helpful staff who certainly deserve a medal from me, thank you again Hannah and Lucy.

"2 Night Experience"

3
13/04/2016

Staff were excellent, couldn't fault them. The room was OK but the shower was lacking in power and there were no enclosed wardrobes. Probably wouldn't stay here again, unless there was a lack of options.

"Great value stay and fly"

4
11/04/2016

First time we have used this hotel for an overnight stay and parking for a Manchester airport departure but it won't be the last. It had everything we needed, comfortable bedroom, pretty good restaurant and bar and the free parking and transfers made it superb value. In addition to that all the staff we met were very friendly and efficient, keep up the good work, we'd have no hesitation in using Cresta Court next time we depart from MAN.

"Marathon stay"

5
11/04/2016

Stayed here for manchester marathon So happy I did from minute we arrived on the Friday was great easy check in and room was perfect massive bed super comfortable too breakfast was perfect even put on porridge early for all the runners made with water as I couldn't have dairy they put on shower for all runners after marathon too which most hotels would definitely not do... Town was a five minute walk with amazing shops and places to eat... and market hall is definitely worth a visit ... I will be back here again next year for Marathon stay thank you guys great service and hotel in a perfect location ?

"Ideal for pre flight stay "

4
09/04/2016

We were flying from Manchester airport the following morning so booked here for the night. The hotel has plenty of free parking and is very clean with good decor. The lady on reception was very helpful and polite and pointed out a few pubs walking distance when I asked. We went to the George and dragon for a few beers which is literally 5 mins walk down the street. We will be using this hotel again if we fly from Manchester in future.

"Good honest hotel"

4
08/04/2016

Good hotel for business. great reception staff and bar service. exactly in right spot for industrial areas and airport. always a good product and reliable. Have used restaurant on previous visits and can recommend the food and price level

"Lovely Hotel"

5
07/04/2016

Stayed at this hotel prior to our flight and then on our return from holiday. Great welcome at reception, lovely friendly staff. Room was small but very clean & comfortable, tea & coffee making facilities which is great when arriving in the early hours. Bathroom was really nice, very clean, fluffy towels and complimentary toiletries. Bed was really comfy, one of the comfiest hotel beds I have slept in for some time. Highly recommend.

"Great food n service but rooms are small and dated"

3
06/04/2016

Ok hotel but a little dated ! Double rooms are a bit tight for space especially if there'smore than one of you. Bathroom has also seen better days with a below average shower, wash-hand basin from the '80s and a mirror that wouldn't look outta place in a second hand store. However, staff in the hotel were extremely helpful and friendly. Food was also great tasting. Overall -decent hotel if the price is right :-) & dont spend too much time in your room....

"Very Nice Hotel"

4
06/04/2016

Well received at reception, i had a room to the front on the Main Road side (no issues with noise).. Free WiFi available The room was compact as was the bathroom with a very comfortable bed... tea & coffee facilities were available. The breakfast was great (good choice) again very pleasant staff in the restaurant area as well. Not a long walk from Altrincham Train station

"Stay and parking before flight"

5
06/04/2016

We stayed here before a flight the following day. We had a warm welcome and although the room was compact it had everything we needed. The bed was comfortable and the bathroom well equipped. The room was clean and tidy. The Wi-Fi was quick and easy to access, in our room and in the public areas. We had pre-booked a two course evening meal and breakfast. The food was delicious and of a very good standard. Pre-booking and paying before we got there meant we saved on the original price. This was extremely good value. As we were parking our car there while we were there on holiday the hotel arranged for a taxi to take us to the airport. The cost was in the booking. The taxi was quick and efficient. On our return we rang them and a taxi came and picked us up and returned us to our car at the hotel. The Staff at the Cresta Court Hotel were very helpful and friendly. We would definitely go there again.

"Overnight stay before flight"

4
05/04/2016

Great welcome and room very Nice - little compact but only staying one night so not a problem. Ate in restaurant, lovely food and great service. Free on site parking and only 15 mins drive to airport which was perfect for us

"Overnight Stay & Loud "Room Service""

3
31/03/2016

I arrived at 10pm and left at 8am the following morning ?? On arrival, and at breakfast, staff were really friendly, polite and very talkative. The room was clean, comfortable and the bed was really fluffy and cosy. I thought the room was peaceful apart from room service banging on other rooms & screaming "room service" loud enough for it to sound like they were next to me in my room!! 3 rooms on my floor had room service late at night, so the shouting wasn't welcomed by me. I jumped every time. Had a nice stay apart from that though. ??????

"Noisy night"

1
26/03/2016

We stayed in two rooms with a young rugby group roaming and banging doors above us. We didn't get a wink of sleep even after complaining to the management. Cresta didn't stop to youngsters making noise so we moved room at 4:30 so we could sleep. It was like sleeping below a zoo! I hope tomorrow night is better

"Great! "

5
26/03/2016

Stayed here with a package deal: nights stay, 2 course evening meal and breakfast. We had a lovely meal, much nicer than we expected: big portions and really tasty. The staff were friendly and helpful. Spent a leisurely morning enjoying breakfast too. A fab stay: setting us up nicely for our flights

"value,great location"

4
24/03/2016

very comfortable. breakfast I didn't take as an extra £20. too much. its not the Hilton. great location to walk into Altringham for drinks or dinner. Great Italian, Cocos 10 mins walk. nice micro brewery opp Costa.

"Bargain."

5
23/03/2016

Stayed hear for an overnight stop before our holiday. The price for 1 night and 18 days parking was little more than the cost of an airport car.park Staff all very efficient and friendly, the room are small but more than adequate for an overnight stop and are very clean. Loads of pubs and restaurants nearby and also they provide a free taxi to and from.the airport. Will definitely stay again if flying from Manchester.

"ok but could do better"

3
23/03/2016

An overnight stay for the Dancing through the Decades function. Easy to car park. Pleasant checkin welcome. I think we must have had a room upgrade but no one said so. A very spacious corner room (with fold out settee bed). Superficially quite clean - but torn off sachet lying against unit underneath the coffee tray, and a piece of cardboard in hand basin drain. Bed comfortable. Bathroom quite large. One bedside light not working. Mirror light not working in bathroom. Hand basin took ages to drain. Dancing through the Decades very busy, and very very noisy - not very suitable for the sort of family party that wants to chat. Chicken and chips meal was poor - didn't see anyone at our table finish it. However, breakfast was great the following morning, in a busy restaurant. At the end of the day, you get what you pay for.

"Nice Hotel, forget the Transfers"

2
22/03/2016

We stayed at the Hotel on Friday 4th March before our trip away, the Hotel itself was fine, clean room, nice staff, decent evening meal, we booked ovenight stay and 15 days parking, plus 2 course meal, a decent price which included tranfers to and from Airport, that's when it went downhill, we turned up at 05:30 along with 3 other couples, the vehicle itself was an 8 seater mini bus, but with 8 people going on Holiday there were 8 suitcases, we ended up with suitcases on our laps, if it wasn't for missing the check in would have refused to travel, it wasn't only uncomfortable but dangerous if the Driver had to brake sharply, someone would have got hurt, then we arrived at Terminal 2, which 2 passengers were departing from, the driver then said no Terminal 1, 5 min walk and refused to take us there, my wife had just had an operation 4 days previous on her shoulder and to push 25kg of luggage for 15 mins was not fun I can tell you along with 4 other passengers , on return to the hotel 2 weeks later I informed the Hotel of this but I have had no contact from them, the Transfers were provided by Passenger cars, I understand the Hotel did not provide the transfer themselves but I booked the hotel and they provided them. I would stay again, but would not use the transfers provided..Dangerous and rude and illegal be warned...

"Great value with parking"

4
22/03/2016

Checked in here before flight to Orlando. We were very pleased with our room, small but had everything we needed as we were only there for one night. We had dinner and this was very good. Steak was delicious and perfectly cooked. We had parking included for 14 nights and taxi to and from airport was included. Taxi picked us up on time on the morning of our trip and on our return the taxi was there withing five minutes of our call. Great value and I would not hesitate to recommend this hotel to anyone.

"Wonderful"

5
21/03/2016

What a lovely hotel, staff are friendly and helpful. Food is wonderful. Will definitely be going back. We stayed for two nights. Usually use another hotel chain, cost is similar but standards at the cresta are so much higher.

"60th Birthday Party stay over"

5
21/03/2016

All the staff were very polite and friendly, stayed in room 121 which is quite a small room but it was very clean and had everything we needed for a brief stay. The breakfast was excellent and the variety and quality of food was brilliant. The service was very good in the restaurant and reception were very helpful. Within brief walking distance of bars restaurants and shops we had a nice stay,Thank You.

"Excellent"

5
20/03/2016

I was stay on the 2 night, housekeeping staff do nice job, room was very tidy and comfortable, nice and soft bed. My toilet is so clear that I could stare at her. ;) I would come back to this hotel again.

"Best hotel"

5
20/03/2016

Room very clean, friendly and helpful housekeeping, hotel placed in good location, close to airport and train station understand everyone is rating low this hotel. If your looking for a hotel, book this one you won't be disappointed

"Excellent "

5
17/03/2016

I'm currently staying here for the week and must say this hotel is really good! The staff are very friendly and helpful and the rooms are clean and sufficient. While I understand everyone is entitled to their opinion some of the reviews are not my experience. If your looking for a hotel book this one you won't be disappointed.

"Do not stay here if you want to sleep"

1
15/03/2016

Writing this review at 2.45am I've spent the past hour and a half listening to the gentleman in the room next to me fall into rages of snoring/coughing. If like me you are here due to a work booking complain and asked to be moved to a new hotel like I am doing tomorrow. Yesterday evening I was in a different room and was woken 3 times by the chap next door on the phone. So far my training course has been a complete write off due to lack of sleep.

"A Bright and Cheerful Welcome"

3
15/03/2016

The Cresta Court has been long established in Altrincham, but I last stayed there well over 20 years ago for a friend's wedding. The reception area is very smart and the gentleman who dealt with my booking was very friendly and professional. I didn't eat in the restaurant or use the bar, so this review will just focus on my experience of the accommodation. The bedroom was small and completely dominated by a very large double bed. It transpired that this bed was extremely comfortable with lots of pillows - definitely the highlight of the trip! There was a very small dressing table; minimal tea/coffee facilities and some sort of half functioning ironing board/trouser press. To the hotel's credit they produced a fully functioning version of this in just a couple of minutes. It was clean, but would be far too small for two adults and frankly a bit on the depressing side for a 3*. The bathroom was disappointing. To start with it was very small and I had to keep the door closed in order to use the toilet or get into the bath. The fittings were very dated; the grouting on the tiles was dirty and the sealant round the bath looked as though it had been applied by a two year old. On the plus side, the water pressure was good and the towels were plentiful and clean. I suppose the key issue here is 'to what extent does the quality of the accommodation meet the criteria for a 3* hotel and for the price paid'. I am not an RAC or AA reviewer, so not qualified to answer those questions; but I think overall my response to that would be bedroom - barely; bathroom - no. Some funds need to be spent upgrading the facilities. Overall, for a relatively inexpensive overnight stay after a (less inexpensive!) night out it was OK, but I won't be rushing back.

"Very noisy"

2
13/03/2016

I stayed at this hotel with my husband and two young children on a Saturday night as we were attending a wedding near by. The family room was large and nicely decorated but the bed quite uncomfortable and pillows big and hard which I personally find impossible to sleep on. If you want to get a good nights sleep, do not stay at this hotel on a weekend. There was loud music being played until 12.35am so we did not get much sleep at all. It was extremely loud and when we called reception they told us it would finish at midnight, it didn't. When we called again, they then said 12.30am. I would think that the basic requirement of a hotel is for its guests to be able to sleep ok, however, this hotel would rather be a nightclub I think. To play loud music until nearly 1am is completely unacceptable. They said the next day that they had a function on. If that was the case, they should have at least out of courtesy told us when we booked and also when we checked in to make us aware. I got no offer of money back for what we spent on the room which I think we should have got considering we only got about 5 hours sleep!

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear Emma G, Thank you for your review and apologise for the inconvenience you were caused by the noise issue, the DJ should have concluded at midnight and I have taken this up with the staff concerned as to how this was allowed to run on. Im sorry you found the pillows to be uncomfortable, these are new pillows and there are 2 soft pillows and 2 hard pillows per bed which seem to suit most of our guests. kind regards Paul

"Pleasant staff, room comfortable, mould windows"

4
10/03/2016

I stayed for 5 nights for a business trip. Ate in the hotel restaurant throughout the stay. Positives Staff were very friendly and helpful from check-in to those in the restaurant . Very happy with how helpful and friendly the staff were. Room was comfortable if not slightly on the small side. Lots of car parking. Relatively clean. Food was reasonable. Negatives Car parking spaces are narrow!! Rooms are also on the small size maybe unnecessary chair didn't help. Room I was in had a slight problem with mould around the window and in the bathroom. Taps hadn't had a good clean in the bathroom for sometime! Had a window which opened fully however position of the room meant when it came to evening meals and having the window open there was a smell of grease from the kitchen. Food probably slightly over priced for the quality.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear Guest, Thank you for your review and thank you for your constructive comments. The cleaning issues have been taken up with our housekeeping team and your kind comments regarding the staff have been passed on. Kind regards Paul

"Good but bathroom fading"

4
10/03/2016

I have stayed twice at this hotel before getting a morning flight from Manchester airport. The staff are helpful and the restaurant is good and reasonably priced for a large hotel. However I noticed some cracked and broken tiles in the bathroom and some sealant that was discoloured. Also the tap would only just turn off with a fair amount of force required to stop it dripping. A word of warning - don't expect to book a cheap deal through an online booking agency and then expect to be able to park at the hotel while you are away on holiday. They are cracking down on this. They only let me use their parking as I had stayed there before. You must contact them directly and arrange a room/parking package with them. The parking charge was £5 per day. The hotel will arrange an airport transfer for you but there is about a 50% mark up on the fare so you might prefer to arrange your own taxi.

"Excellent Value"

4
09/03/2016

We spent one night at the Cresta Court Hotel as part of a park & stay deal, parking our car for 7 days. We had read a few negative reviews about this hotel so a little apprehensive. As it turned out we need not have worried, we enjoyed our stay and found it excellent value. Our room was a little smaller than some we have stayed in, but it was well decorated, modern & spotlessly clean. The reception and bar area was exactly the same. We found the staff very friendly and helpful and nothing was too much trouble. We didn't dine at the hotel, we looked at the menu which was somewhat expensive and not extensive, although prices were on par with other hotels we have stayed at. There are plenty of restaurants within a 10 minute walk in the Altrincham town centre. Parking at the hotel was easy although some reviews complain of narrow bays, I drive a 4x4 and experienced no problems. The hotel is on a junction on a busy main road but we experienced noise problems whatsoever. We paid £69 for our package which includes a free taxi to and from the airport. We will certainly stay here again when flying from Manchester.

"park the car for 16days"

5
08/03/2016

I was flying to U.S.A to meet a cruise ship and had to some where to park the car for 16 days and stay over night.the cresta court the best deal 137pounds that was with breakfast and a two course dinner I was not expecting the excellent service and the food was the best.great beds very clean and a very good sleep ready to fly in the morning.must give it five star.

"very disapointing"

3
07/03/2016

Staff very friendly ,Good breakast ,Room was facing the main road and very very noisy for most of the time i was staying , Staff at breakfast were very pleasant and helpful,Bath was very slow to fill and shower was not much better ,

"Good value"

4
06/03/2016

Park and fly - couldn't fault it for the price. Clean room - perfectly adequate for one night. Checking out early so didn't stay for breakfast. Walking distance of local pub/restaurant so didn't fork out for standard overpriced hotel fare. Efficient taxi service to the airport. Would recommend - provided exactly what we wanted and for a very reasonable price.

"What a disappointment "

2
05/03/2016

My dad and I had a double room each on 2nd floor. The hotel itself looks lovely. Public areas, restaurant and bar are all very smart but the rooms leave a lot to be desired. Small, pokey, unlit properly and very hot. You could hardly breathe in there. My dad and I stayed there because he was moving house and as he stayed there with my late Mam prior to moving in, I thought this would be a good farewell. The restaurant food is good, portions are huge (I know some people will like this) but all over priced. Breakfast was £12 each for a Luke warm plate of food that was probably cooked an hour before and we were down at 7.30. £30 for a steak!! Bathrooms were from the 70's and so small that you literally could not swing a cat even if you'd brought one. I thought this was going to be a good farewell for dad from Cheshire. It wasn't. In all seriousness I'd rather stay at the premier inn. Rooms are spacious, modern, great bathrooms and comfier beds. Come on Cresta, do better

"very disapointing"

1
04/03/2016

I have been trying to think what to put, on this TA part of me wants to have a rant, although that is not a balanced review, I try and be objective and not objectionable. However when spending good money upwards of £125 incl. breakfast and an evening meal I would like to think I am getting myself something reasonable for the night, and generally speaking that SP does get me something respectable at the end of a working day, although sadly not on this occasion So let's start with the staff, all very pleasant and friendly, no issues there keep up the good work guys this hotel needs you! The one big issue for me was my Bathroom, after driving many miles through snow and rain etc. and getting wet and cold several times during the day I was looking forward to a nice room and a bath. The room allocated to me, according to my Best Western membership I should get an upgrade where available, was nothing like the room I had last time I stayed here. My last room was spacious and a pleasant place to be, and it was on that experience I had booked this stay. This room 227 was not on a par with the last room I had in this Hotel. Yes the bedroom had been re decorated and had received a delivery of a Kingsized bed which meant there was only a small space around the bed to walk, two people would have struggled or would have had to be very friendly, as a point of balance the bed was comfortable and provided a good night's sleep. So to the bathroom, ahhhh well it was dated, and compact, the SISO cistern and LL pan are not up to modern hotel standards, there was also a lump missing out of the basin. The shower head was disgusting and unusable, but curiously the newest component in the room, this specific issue was reported to the duty manager, Slim who was apologetic but could not do anything about it, however he would report it to housekeeping, I find it beyond belief that it had not been noticed during daily housekeeping. Both the bar and restaurant were dimly lit, I am OK with atmospheric lighting but when you can't see your menu or book, that is overdoing it a bit. The evening meal in the integral restaurant, Dettori's was OK but nothing special. Breakfast in the morning was a typical Hotel Buffet, it was busy but managed by an efficient and friendly team. This hotel was more like a Travelodge or Premier Inn than a Best Western and this Hotel should be better than that.

"Reasonably priced rooms with a good breakfast"

4
04/03/2016

As ever the rooms were of a god standard and the bed was very comfortable. Decent evening food at a reasonable prices - breakfast is good with freshly prepared eggs of your choice - Bev is always very bright and cheerful and greets you like a friend.

"Close to Manchester and Airport"

4
04/03/2016

Stayed one night at this hotel prior to visiting Manchester University. This hotel is well located on the edge of Altrincham town centre which offers a good choice of pubs and restaurants. The hotel was reasonably priced for a large family room which was very comfortable. Breakfast was reasonable and staff very pleasant. Would recommend.

"Stolen item"

1
02/03/2016

I had my English wedding reception at the hotel and after a few drinks went upstairs to get changed into my wedding suit. I took off what was a brand new Hugo Boss polo t-shirt(RRP £95.00) and placed it in the room. The next morning we were rushed out of our rooms for 11.00 am and as I quickly had to get out of my room I rushed around putting every item I saw in my bag. It was only when I got home and emptied my bag that I realised that I must not have picked up the white Hugo Boss t-shirt. I rang the hotel and they didn't appear to take my call seriously passing me from department to department. Furthermore they told me that they did not come across it. SOMEONE has come across it and are not telling the truth as I 100% left it in that room. I find it disgusting that they employ staff who are this untrustworthy.What type of message does give to its customers. Very angry and disappointed at such dishonesty.

"Dirty Room"

1
01/03/2016

The room was dirty, the bedding wasn't great- they had mould around the window and a funny damp smell in the air. The bathroom was even worse, i felt dirty getting out the shower. Reception staff didn't really care about my complaint in regards to the room- advised no other room available. SHOCKING

"Great for the airport"

5
01/03/2016

Lovely clean fresh hotel. The tele kept turning off and the shower must have been blocked as the bottom of it filled up before I even got in but we did not report these issues until we left as it was nothing major and we were only there over night so we managed. We ordered a takeaway to the hotel and they were happy to provide us with plates and cutlery. The delivery man was very rude and aggressive towards us and the man on reception but in a complaint to the takeaway for us which was very nice of him and he did not need to go out of his way to do that! Nice staff. It very close to the airport and our booking including the parking at the hotel! P.s If you want a takeaway do not order from Youneek chinese! Driver was horrible

"Park & Fly service excellent"

4
01/03/2016

We stayed here because of the Park & Fly element for our Silver Wedding holiday. Excellent system. Your car stays parked on the hotel site, with an appropriately coloured card placed on the dashboard. (Other places take your car off site). They organise a taxi to take you to the airport, and to pick you up at the end of the return flight and this is included in the price. Bed was comfortable, and storage good. Bathroom clean and tidy. We didn't have breakfast because our flight was an early one. Nor did we have an evening meal - though the menu looked appetising. However we did have a late afternoon tea of soup and a roll which was all we really wanted, in the bar. This was tasty but could have been a little warmer. Shared the bar area with a "family party" group. Bar prices were average. Parking spaces are a little tight - certainly at the front of the site (where the general, non-park & fly customers park) and this is made more noticeable so by ignorant drivers who just throw their vehicles cross-wise into a space! Overall I would have no hesitation in returning for a longer stop. Didn't notice any particular noise issues.

"Wedding visit"

4
29/02/2016

My girlfriend and I stayed here when our friends held their wedding reception here. The rooms were clean and modern. Good price with free parking outside. Would definitely stay again and the residents bar open till 3am was a bonus even if it didn't feel that way the following morning.

"Airport parking"

4
28/02/2016

Have stayed here 3 times now when flying from Manchester Airport. Very convenient location only 10 mins drive to airport. Room comfy as expected with tea/coffee facilities and quiet enough for good nights sleep.

"What It Says On The Tin"

3
28/02/2016

It's a big, chain hotel and you get exactly what you expect and pay for. It's a but tired with fittings loose or not used here & there but overall just what is needed for a warm & comfortable night. The bed was very good. the breakfast was a little above adequate and the breakfast staff very good.

"Noisy bscene guests disturb night sleep."

2
27/02/2016

My partner and I stayed here after a party night for a special occasion. We were in room 210. At 3 am we were awakened by two residents in an adjacent room slamming doors, banging swearing and arguing loudly. This went on for over two hours and was at a such a crescendo it was a suprise that the night porter could not hear it within reception or when they do their nightly security walk round (Perhaps they don t do one). Given the aggression which was evident during the argument I thought it unwise to confront or report. On checking out and informing the receptionist I was disappointed in an almost comic apathetic response of "Sorry bout that!"

"Not terrible but could be much better"

3
23/02/2016

The room size for the price is very good, but the décor is dated and the finish is not good at all. The place needs a full refurbishment. Would I stay there again, I might cos the price is not bad including breakfast. The room was warm enough but the bed was too hard for me and did not sleep as well as in Premier Inn. Location not bad, parking ok but spaces are too tight. There was a feeling of your car being parked in an insecure area. The overall feeling is they need to spend some money and bring this hotel into the 21st century, its in the 70s still.

"Excellent Stay"

5
22/02/2016

Stayed at this hotel one night on return from holiday in Goa. The staff on reception were very helpful on check-in, very quick and they were very friendly and helpful, they had plenty of time to welcome you and were very chatty. The rooms were very comfy and warm, also we got a great sleep as the hotel was very quiet through the night. The hotel was also very clean and the décor was very nice. We would stay here again without any hesitation, Thanks to the staff for looking after us.

"Great value, location etc"

4
22/02/2016

Was pleasantly surprised arriving at the hotel. Lounge and reception areas are all newly refurbished (I would guess) room was small but clean and had all that we needed as we weren't in the room much anyway! My only criticism would be that the room was pretty stiflingly hot through the night and this was with the radiator off. The window was open but didn't make much difference and having it open meant we could hear fans etc on the roof area. But as long as you are not a light sleeper I guess that wouldn't be a problem for most. We look forward to coming again, think we paid about £100 for 2 nights B&B on a Friday and Saturday which we considered with free parking to be good value.

"Great overnight."

5
22/02/2016

Stayed here the night before my holiday, customer service was absolutely spot on, felt soo welcomed. The rooms are not the biggest but they are ample for what you need. Taxi service to and from the airport is easy and un stressfull. Had a wee bite to eat at the bar and a drink the night we stayed which again was lovely. Free parking for your car when you are on holiday aswell. I would recommend was really lovely, staff should pat themselves on the back.

"What it says on the tin"

4
21/02/2016

Wanted an overnight stop only. Picked up a cheap price for here and it was fine for what was wanted. It even had free parking and free wifi The most compact & bijou hotel room ever been in but it managed to pack in two beds, television, tea making, trouser press, iron, ironing board, telephone, bedside table, chair and nearly a desk. Who needs a wardrobe or drawers! One suggestion-as I see the manager reads these reviews-the reception is the first face of a hotel. A Saturday afternoon/evening is always busy so a little bit of charm school for the receptionist could work wonders. If not for the guests for the receptionist himself as to give the impression that working there is just a total and absolute pain....

"Fantastic Airport Hotel"

4
20/02/2016

We regularly stay here when flying from Manchester airport and as this has now become our preferred hotel I felt it only fair to review. The rooms whilst not huge are always clean tidy and well maintained. Staff are always friendly and helpful with our regular 4.00 am wake up calls for flights.( I have stayed in one hotel which shall remain nameless which 'forgot' to ring us. We do always set alarms but at that time its sometimes nice to have a back up plan) The bar and restaurant are also nice chill out areas as you get into holiday mode. It is literally 10 mins (with no heavy traffic) to the airport so is ideal and a fraction of the cost of the hotels actually at the airport. The only one negative I have ever found is when staying at the height of the summer holidays and being very late to the hotel we did struggle to park on one occasion. But we did find a park so a very minor negative. Would have no hesitation in recommending this hotel.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear IntrepidTraveller022 Thank you for reviewing your latest stay. I am really pleased that not only do you find us clean and tidy, friendly and helpful but that we are now your preferred accommodation provider when you fly from Manchester Airport. I am sure that your comments will assist other TripAdvisor users to make an informed decision and on a more personal note your comments confirm that we do provide a good standard of service. We certainly look forward to seeing you the next time you fly from Manchester. Kind Regards Paul

"Great airport hotel with free parking"

4
19/02/2016

Regularly stay at this hotel the night before we fly from Manchester airport. Very reasonable prices with complementary parking for your entire holiday. Can either leave your car at the hotel and receive free taxi rides to and from the airport, or drive to the airport after your overnight stay and leave your car there free of charge - we choose the cheaper deal at the time of booking with Holiday Extras. Rooms are clean and well furnished, and staff helpful. Have never eaten at this hotel as we prefer to walk into Altincham and eat and drink at the many bars and restaurants there, but the hotel facilities look impressive.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear bigaltoots Thank you for taking the time to review your most recent stay prior to flying form Manchester. I am delighted that you have noted the hotel as impressive and that it was clean and well furnished. I am pleased that we are your hotel of choice when flying and we look forward to welcoming you back in the near future. Kind Regards Paul

"Lovely Stay"

5
18/02/2016

A lovely stay for a couple of nights whilst I was doing some work in the area. Liz Royle was really helpful as were all the staff who where smiley and friendly. The hotel was warm and welcoming and felt more like a home away from home. Many thanks to all the staff again. ps - First review got taken down by tripadvisor - apparently I did not write enough. I am very busy so thought I would write a quick note whilst at the reception desk and did not feel that I had to say too much to say thankyou. Please take note

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear Olaf N Thank you very much for your kind comments and for posting a second review. I understand that people are very busy and I appreciate your time. I was pleased to note that your feedback was positive and that it seems we suited your needs. This often reaffirms that we do meet customers' expectations. Liz is delighted that you have taken the time to specifically mention her and I have already shared your review with the rest of the team who are equally pleased. Kind Regards Paul

"Ideal and very reasonable :)"

5
17/02/2016

Stayed here 4 or 5 times but never got round writing a review. As I have beer in the fridge and a spare hour I shall make the effort. We always use the Cresta the day before we fly off on holiday from Manchester Airport. the location is perfect as the airport shuttle takes only 15 minutes and Altringham town centre is on your doorstep (good for a few pre holiday pints and cocktails the night before). we normally turn up about 1 pm after a good lunch and a cider or two. Our room has always been available to check in to , although it wouldn't be a problem if it wasn't ready as we understand it takes time to maintain the high standards of Cresta Court. I'm sure reception would look after our cases (careful, one of them has our bed time wine in it) until the room was ready. my wife also pre books into the salon thingy to get her holiday nails, brows, lashes and various other bits tidied up whilst supping a bottle of fizz :) This normally takes a few hours so I am forced to walk into town to drink beer, what a bummer! The hotel bar is quite perfect for me to enjoy a few nice whiskies whilst my wife gets ready for the evening too. The food and wine from Detorri's is very nice too, but we have never tried breakfast as we normally leave by 6.30 am. All the staff are very polite, helpful and welcoming and are what makes this hotel tick. I almost forgot to mention how convenient it is to be able to park in the hotel car park for the duration of our holiday. Thank you Cresta Court for always getting our holidays off to a good start. We shall be joining you again on Thursday 12 of may as a group of 6 before setting off to Mexico for a fortnight of drunken debauchery. See you soon. Mr & Mrs F.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear Honesttravelman180 I am so pleased that you did take the time to review your most recent stay. I am sure that your comprehensive review of both the hotel and the local area/amenities will be of great benefit to other users of this site. I was particularly pleased to note that you found the staff to be polite, helpful and welcoming. I will be sure to pass on your kind comments and we all look forward to welcoming you again on the 12th May. Kind Regards Paul

"Valentine's weekend "

4
16/02/2016

Myself and my boyfriend booked this hotel for our valentines weekend. We booked a superior room with breakfast which we were very pleased with. The room was very spacious and modern, you could tell it had been recently refurbished. The bathroom was well equipped with toiletries and there were tea and coffee making facilities in the bedroom too. The bed was very comfortable and we had a great nights sleep. Breakfast in the morning was also very good, there was a large variety to choose from and the hot plates were replenished regularly. We had a couples massage at the Oasis Beauty salon, this was amazing. The value for money and quality was very good, we both felt very relaxed afterwards! I would recommend this hotel definitely, what a lovely stay!

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear Jasmin L Thank you for taking the time to review your Valentines weekend. It sounds like you had an enjoyable relaxing weekend and I'm pleased that we were able to assist with that. I am delighted that you were able to benefit from our recent refurbishment programme and that you found the breakfast to be good. I do hope that we have the opportunity to welcome you back in the not too distant future. Kind Regards Paul

"excellent stay!!"

4
14/02/2016

stayed at the Cresta court for 1 night, have to say was very impressed with our stay. Very easy and pleasant check inn. room was very clean and modern, had a drink in the bar area staff were very friendly. Then had a meal in the restaurant which i have to say we were very impressed! food was delicious and the service was excellent. i have to mention one of the waitress's who was working on the night, Think she was called Abby who was especially helpful and looked after us all evening, nothing was too much trouble for her. would definitely be back again!!

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear sandra w Thank you for the very kind comments you have noted in your review. In particular, I am really pleased that you found Abby to be so amenable. She has worked for us in the restaurant for a few months now and was delighted to hear your comments. I have taken the opportunity to reward Abby separately for being so attentive. We hope to see you again soon. Kind Regards Paul

"Short on space"

3
11/02/2016

Up from Devon with my wife for 3 days for a 60th birthday party.Staff were helpful breakfast was very good,plenty of free parking and free Wi-Fi when you could get it.The only niggle was the room. I think small sums it up,no wardrobe no draws.There was room service but nowhere to sit and eat ??. My advice is get a cheap deal and its ok.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear Michael R Thank you for reviewing your recent stay. Your business is very important to us and we value and act on all feedback. I am pleased that you found many aspects of your stay suitable but was sorry to note that you were disappointed with the size of the room. If you had noted your dissapointment to the reception team we could perhaps have arranged an upgrade to a lerger room for you. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind Regards Paul

"Well Situated For Man Utd Fans "

4
10/02/2016

My husband and I stayed here from 1-3 Feb, and had a room on the first floor. Receptionists were lovely, especially as we arrived from the airport at eight in the morning, they stored our bags away while we went and did the man utd stadium tour (well worth a visit if you have the time), by the time we arrived back, reception facilitated an early check in (two hours early) which we really appreciated as we were exhausted. Great location if you're going to see man utd play, less than ten minutes walk away from the station and a very short tram journey (though the Trafford shopping centre takes quite a bit longer!) to the stadium. The reception area was nicely decorated, the rooms were basic but clean (apart from some questionable stains on the carpet) and good value for money. We would have no hesitation in staying here again for another match trip. Also,if you're looking for value for money food wise The Unicorn (or Wetherspoons) is only a ten minute walk away (just past Altrincham hospital).

"MUMS FUNERAL"

5
06/02/2016

room on the first floor was good. TV, free wifi, the staff were awesome, Breakfast was very good. the Staff meaning Karen and Bev are the BEST. the reception girls were also very goo (HELPFUL) Liz and Emma. thank u so much xx

"Good stay"

4
06/02/2016

Staff very good,rooms small,beds just ok.Very close to tram station and centerfield of Altrincham.free car parking with plenty of spaces.I would stay here again but not if it was over £70 per night,,,

"Mums funeral"

5
01/02/2016

Made to feel so welcome by Liz and Emma on reception, they went out of their way to accomadate us ,through our difficult time, we spent 8 nights there and their service and kindness was amazing. The hotel was spotless, great location for Altrincham town centre, The breakfast was lovely and we cant thank Karen and Bev enough for their service they gave us, tea and coffee made for us all set up at a little table even before we went in for breakfast, there was 8 of us and nothing was too much trouble, We cant thank them enough. We had executive rooms and they were spotless and very spacious. W we will definitely stay again and reccomend to friends and family. Thankyou Cresta Court for your brilliant care.

"Back again"

5
31/01/2016

Another satisfied visit lovely staff room nice for 1 night stay would book different room if I was there more than 1 the breakfast was lovely plenty of choice will be back later in the year for a party night

"Disappointing"

2
30/01/2016

Booked two rooms for a Friday night. Check in at 5pm slow with just one member of staff, queued for 15 minutes. Staff mechanical and not interested. Rooms identical and smaller than average, single Queen bed. Bathrooms very dated and not clean, hair on the tiles. One room had very stale smell, possibly the carpet. Windows locked, only the top light tilts. Skipped dreadful breakfast buffet for the great artisan market in town.

"Nice place to stay!"

4
26/01/2016

Been to this hotel twice, once in Nov 2015 and once in Nov 2014 for the annual ACT Awards Evening. The rooms I've stayed in have always been immaculate and modern with all the things you could want, the staff are really helpful, and the entire hotel gives a nice ambience.

"Great hotel and parking pre-holiday"

5
24/01/2016

booked this through holiday extras. Great hotel, recently refurbished, very clean. Receptionist (Scots lady) very friendly and helpful. Fantastic meal, put together as requested without any fuss. Reasonably priced. Friendly barman and waitress.

"Thank you all!"

5
23/01/2016

Arrived at the Cresta hotel and the lady welcome us with a big smile! Very helpful! Hotel is in a very good position few minutes walk from bus and tram station and few minutes walk from town centre. Room was big clean and quiet! Breakfast was really good with a big good morning smile and warm welcome from Nico the Italian supervisor and the lovely helpful ladies! Thank you guys for sure I will stay there again!

"lovely hotel"

5
23/01/2016

recently had an overnight stay for a family funeral. Hotel is perfectly situated for city centre & airport. Very clean & nicely decorated. Bedroom was very comfortable ( we had a standard king ) Breakfast was delicious & hot. Staff very friendly & smartly dressed. Would highly recommend

"Very warm welcome "

4
15/01/2016

Friendly warm welcome to the hotel by reception. Room was clean. Wifi didnt work and the room was just a little bit chilly. They ordered a taxi for me for the morning, very nice staff. Warm welcome to breakfast.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear EmmalouiseB Thank you for submitting the review following your recent stay. I was delighted to read the very positive comments you have made regarding the staff and the warm welcome you received. I have noted your other comments and with my apologies for any inconvenience, I can assure you that I will make the necessary arrangements to rectify those areas wher we let you down. We hope to welcome you back soon. Kind Regards Paul Hindley

"Good for the money"

3
15/01/2016

We stayed here in December 2015 prior to an early morning flight from Manchester airport. We left our car at the hotel for two weeks, there were plenty of spaces to choose from it seemed to be secure. On check in, the receptionist was very friendly and helpful. She arranged for our early morning transfer to the airport and gave us a card to arrange our transfer back to the hotel at the end of our holiday. The transfer was included in the price and arrived on time the following morning. The hotel itself is quite dated, the rooms are small and the beds are quite small. It could be cleaner, especially in the shower, however, it was fine for a one night stay.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear TTT1_19 Thank you for taking the time to review your stay. Whilst I am obviously pleased that you found the staff to be so helpful, I am disappointed that we did not continue this positive theme in your bedroom. Please accept my apologies. Unfortunately we cannot locate your booking with your TripAdvisor username and I would ask that you communicate with my Deputy Manager Scott in order that we can identify the room and arrange to have the faults rectified. Scott's email address is [email protected] Once again with my apologies, I hope to have the opportunity to welcome you back soon. Kind Regards Paul

"Lovely comfortable stay"

5
13/01/2016

Went for an overnighter with my friend. Greeted by a lovely welcoming lady on Reception called Liz. Our room was ready. It was really lovely. Warm,spacious and modern. Lovely bathroom. Comfy beds. Hospitality tray. Very clean. Had a fantastic meal in the Restaurant. Had the Asian Salmon dish. Both chose the same. Shared the veg and Sweet potato fries. A lovely ,well cooked meal. Shall definitely return to this hotel. Lovely surroundings and great friendly staff. Thank you.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear anassa62 Thank you for taking the time to write such a positive review for us. I am delighted that we were able to provide such a pleasant experience. I have passed your kind comments onto Liz and the rest of the team and we look forward to welcoming you back to the BEST WESTERN Cresta Court in the near future. Kind Regards Paul

"Over night stay"

4
11/01/2016

We live in Newcastle upon Tyne this was our 3rd visit to this hotel due to very early departure from Manchester Airport a nice hotel very clean a nice evening meal in the restaurant our car kept in secure parking during our vacation reception and restaurant very helpful and friendly

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear Fletch08 Thank you for your review. I'm really pleased that on the whole your experience with us was so positive. I am sure that your comments will be a great help to other users of this site and we look forward to welcoming you the next time you fly from Manchester. Kind Regards Paul

"JUST ABOUT OK FOR ONE NIGHT"

3
11/01/2016

Room: Cobweb in corner, staining and damage on wall above window, some mould in bath/shower area. Room was like an oven, radiator on full blast, window did not open, winter weight duvet with no separate top sheet. Awful night's (no) sleep!!! Service: Failed to get our alarm call - nearly missed the airport shuttle bus! If you are booking breakfast with your overnight airport package and you are travelling on Saturday or Sunday, please note the later opening hours for the restaurant. Our shuttle left before the restaurant opened at 7.30 so we did not get the buffet breakfast we had paid for. The reception staff were very dismissive about this, thus we are trying to get a refund from Holiday Extras. Not the best airport hotel I have stayed at.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thank you for taking the time to review your stay. Please accept my sincere apologies for the inconvenience and distress your experienced during your stay. Unfortunately we cannot locate your booking with your TripAdvisor username and I would ask that you communicate with my Deputy Manager Scott in order that we can identify the room, arrange to have the faults rectified and deal with the payment for the breakfast. Scott's email address is [email protected] Once again with my apologies, I hope that we can deal with the issues you have raised and that we have the opportunity to welcome you back soon. Kind Regards Paul

"Best Christmas Carvery? Best Western Cresta Court!"

5
07/01/2016

I have visited this hotel far more times that I can count over the years. My visits have been pretty diverse, which probably illustrates the hotel's versatility. I have attended weddings, birthday parties, funeral wake, business meetings, party nights, restaurant meals, and even an occasional quiet drink in the bar area. Until recently, however, I had never booked to have a Christmas Day lunch at this hotel... what took me so long?! My family party of three adults treated ourselves to the Cresta Christmas Carvery. We wanted to enjoy a tasty celebratory meal in a charming atmosphere, and to be properly looked after throughout. We all expected to have a lovely occasion, but we were all pleased when it far exceeded all of our expectations. Delicious dining: from the outset the chefs tempted us with a mouth watering selection of scrumptious carvery meats and beautifully presented vegetables and accompaniments. Portions were very generous indeed! Superb service: from the moment we arrived all of the staff made us feel welcome, festive and valued. From those serving the welcome drinks right through to the table servers, the management; the service was efficient and impeccable. Delightful décor: the hotel has undergone a pleasant refurbishment in recent times, and the Christmas lunch was situated in one of the large function rooms. The room was beautifully dressed for the occasion, and although there were many diners, nowhere seemed squashed up or restricted. (The children in attendance enjoyed the visit from Santa Claus too towards the end of the lunch!) In summary, this is a hotel where the staff makes the difference. They are clearly very well trained and always ready to help. We will not hesitate to return for a similar festive occasion (great value at £55 per adult, pre-booked) as well as any other relevant events.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear Valandal3 What a review! thank you for taking the time to provide such a positive review. I am overwhelmed by some of the comments and I am sure that this will certainley be of assistance to other TripAdvisor users. A copy of your review has been posted very proudly on our notice board for all staff to see. The staff do work excepyionally hard especially at Christmas and I'm sure they'll be enthused with your comments. I do hope that you have booked for Christmas day next year. Kind Regards Paul

"Overall very good"

5
06/01/2016

We arrived very late but the receptionist was extremely helpful providing a meal late in the evening & ensuring we had breakfast even though the request was late. The room was comfortable with a large double bed, good shower & extras. Tea, coffee, wifi in the room and ample parking. Breakfast was full English or continental, we had the full English which was very good. Nice sausages.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear Wilb2012 Thank you very much for providing feedback for your recent stay and for such kind comments. I was really pleasd to note that the reception team were helpful in ensuring your needs were met. I am glad that overall your experience was very positive and we hope to see you again soon, here at the Cresta Court. Kind Regards Paul

"Business"

4
06/01/2016

Excellent hotel for one night or longer business trips. Staff are very good and willing to please. Restaurant food was ok but nothing to write home about although service was very good. I've used this hotel several times and would definitely use it again

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear Micheal P Thank you for taking the time to review your recent stay with us. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am pleased to see that the staff aere rated highly for their service standards in your review. We hope we have the opportunity to welcome you back again soon. Kind Regards Paul

"Sleepless night"

3
05/01/2016

Nice hotel modern feel lobby reception very efficient and friendly bar comfortable and dinning good quality food . Room clean tidy little dated but OK. Sound proofing an issue esp passionate neighbours bagging head board "noises" groaning and on 2 of the 4 occasions followed by argument "great to see the do not disturb sign on there door after getting 2hrs sleep. Good night for them but hotel may want to check noise attenuation

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear apple2901 Than you for reviewing your recent stay. Please accept my sincere apologies for any distress and embarrassment. Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind Regards Paul

"Cost, neat and updated hotel near to airport "

4
05/01/2016

The hotel was renovated not too long ago and very well maintained when I visited. However, the walls between the rooms are relatively thin. So hope for a 'quiet neighbor' if you are in need of a good nights stay. Do note that this is popular choice for travelers in need for short term parking while flying out from Manchester so you can expect the sound of rollers through out the night. Thought did t use the shuttle service to the airport, I believe this is available too. Dinner was served at the lounge instead of the restaurant... beef burger was quite well done with one of the tastiest chips I've had. Might wanna skip this Asian Salmon noodles which was a tad bland for my liking.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear mandalyn Thank you for reviewing your recent stay. Your business is very important to us and we value and act on all feedback. I am sorry that you were disappointed with some aspects of your stay. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind Regards Paul

"New years Eve Ball"

5
05/01/2016

Had a fantastic New Year Stay. This is our 2nd stay at Cresta court for the New year celebrations, our party consisted of 3couples and we stayed 2nighrs. The staff at the hotel are so friendly and helpful from housekeeping to reception and bar/ waiting on weldone to you all. Food in the resturant is good and reasonable priced, rooms very comfortable and very clean. Great hotel and easy to get into Manchester as bus/tram station 5mins from hotel.

"New Year Break"

4
04/01/2016

A family party, we booked 4 rooms. 2 rooms were changed due to being very small but reception was very helpful. Our family room was huge so no complaints. Rooms very clean and no concerns with this. Bar prices very high but as most hotels they do tend to overcharge for drinks. New Year party night was very good. This was a buffet and DJ/disco. DJ was excellent and got the party going! Overall a good break just let down by inconsistent room sizes as the 2 who changed rooms were in miniscule rooms but managed to get larger rooms with some insistence. I would recommend the New Year package but not much going on in Altrincham to visit just for town. Hotel staff were friendly and efficient and we had a good break.

"Will be back"

4
04/01/2016

The hotel is on the edges of Manchester but do not let this deter you. Atrincham has some excellent restaurants with the market place (about a 5 minute walk ) a great place to eat,if you can get a table. The restaurant in the hotel is excellent. All the staff are very friendly and cannot do enough.

"Good Christmas Base"

4
03/01/2016

We had two rooms here for three nights over the Christmas holiday. The staff were excellent especially the receptionist who worked on Christmas Eve who managed somehow to change a double room to a twin with no housekeeping staff working! We did not eat here as we went to family but we did have a drink in the bar and the food being served there looked good. I would agree that the rooms are a bit tired and dark and the bathroom was very small, but the bed was comfortable and the hotel was a good base to stay while visiting family.

"Clean and Comfortable"

4
03/01/2016

We have stayed in this hotel only for one night but it was clean and comfortable. It is not far away from Manchester airport so it was very convenient for us after a late night flight. The breakfast was very good too.

"Nice evening spoilt by tired room"

2
01/01/2016

We went to the Cresta Court for a New Years Eve Party night overall the evening was good. The food was good and staff were great so no complaints there. We arrived at the hotel and we checked in we went to our room and there were decorators on the corridor decorating the windows were open so they could get rid of the odour of paint rendering the whole corridor cold! On entering the cold room which was pleasant enough we noticed that the protector on the top of the bed was filthy with stains of goodness knows what although the bed was clean, the bathroom was very tired with the bath that kept emptying with the plug in and the mirror held on with a bit of scrap wood. It just took the edge off a decent evening if you know what I mean.

"Fabulous New Year Party/Masquerade Ball"

5
01/01/2016

Just back from a great night away at the Cresta Court. We'd booked the masquerade ball including bed and breakfast and can honestly say we couldn't fault the hotel whatsoever. Excellent value for money with no complaints at all. Despite a short queue check-in was very smooth and efficient with all of the important information on our evening and breakfast/check out given in a letter. Our room on the 3rd floor was relatively small but clean and comfortable and we didn't spend much time there as our evening started with Prosecco and Canapés at 6pm. We enjoyed a first class 5 course meal with dancing through to 2am! A lovely touch from the hotel for their staff to celebrate the New Year was to suspend bar service from 11:45pm to 12:15am. Not an issue for us but how nice that the staff were allowed to celebrate too. Following a late breakfast (again excellent quality) we left for home.

"Major disappointment"

2
30/12/2015

We recently had a party at the Cresta Court Hotel and we were very underwhelmed. The room we stayed in was tiny, the bathroom must of had a slight water leak somewhere and it smelled very damp. We went down for the party and we had a room that completely lacked any atmosphere. A DJ set up a system that had no quality sound capability and he tried to play music so loud the poor sound became totally distorted. Food was a hot buffet. It came out and was served to us. It was utterly tasteless. We were offered a second helping but the second dish option was equally tasteless. Some people were still eating and the food was whisked away from under their noses. A female singer then turned up with a very small music player. She then tried to tune it into her voice, this surely should have been done before guests arrived. She then turned this feeble music player full blast and tried to sing, it was awful! All in all a very disappointing party held in a poorly presented dated hotel. Not recommended

"Dated and disappointing"

2
29/12/2015

I stayed at this hotel for one night as part of a park and fly deal, given its close proximity to Manchester airport. The package was £109 for a double room for single use and parking up in the hotel grounds for 15 days. This price also included a taxi to and from the airport. The hot breakfast buffet was an extra £8.99. The first thing that struck me when I entered the room was a strong smell of urine from the bathroom. Clearly this hadn't been cleaned to an acceptable standard. The room was also quite small and dated with a double bed taking up much of the space. It was so small you couldn't use the suitcase holder. The bed itself was quite comfortable with a decent mattress and a variety of pillows meaning a fairly decent sleep quality. This room (rather aptly 101) had no views and you couldn't open the main window due to “security” reasons. The front office staff were business like and efficient. There was a bar off the main reception, which charged well over the top prices for the class of hotel. £5 a pint and nothing special. There was only a handful of people in there at 8pm. The hotel restaurant, Dettori's, was almost empty when I considered having an evening meal in there, so I skipped it and decided to look for somewhere outside the hotel. Despite being more or less in the centre of sleepy Altrincham there was little to choose from within walking distance except a low class burger joint and a loosely described fish and chip shop that also sold burgers and a whole host of other stuff. I didn't come across any supermarkets to buy sandwiches. I opted for the burger joint in the end, which was a mistake. There is however a decent pub close by. If you come out of the hotel reception and turn right across the lights and walk about 150 metres you'll come across the George & the Dragon pub on the right hand side. Decent in there along with the prices. It was a lot livelier than the hotel bar. The hot English breakfast buffet was well worth the extra money and decent with a fair choice. Essential if you're about to embark on a 13 hour long haul flight. The staff were friendly and reasonably attentive even though you had to grab their attention for a coffee refill. I've stayed at other Best Western hotels and they vary a lot. This one was nothing special and I doubt I would stay there again. The room was the big put off along with the cleanliness of the bathroom. The park and fly deal was competitive with other hotels in the area of which there are several to choose from.

"The night before flying out"

5
29/12/2015

We used this hotel as car parking for the week as we flew out to Cuba. It was booked via Thomas Cook and very easy to find. Plenty of parking, very helpful staff. The room wasn't too spacious, but that said, we were literally using it to sleep and save having to set of ridiculously early from home to get to the airport. The deal was bed, breakfast and airport transfer (there and back) but due to the time of our flight, we were too early for breakfast. As stated, the taxi was paid for by the hotel, which considering we paid £85 for the room, parking for a week, was very much value for money. I'd recommended it to anyone and will be booking again if I have an early morning Manchester flight again.

"Revamped ground floor in uninspiring 1970s hotel in an uninspiring location - £64"

2
28/12/2015

This is located in the unsympathetically developed Altrincham, which has lost it's original market town charm. The room was dated and the toilet broke There is a tram to Manchester City Centre, but at 8 miles away I would stay in the City Centre if you want to go out there for the night.

"Great overnight stay.."

4
24/12/2015

Used this hotel for the 3rd year as a park and stay package. Stay the night before you fly,leave your car in the hotel car park and the package includes a taxi to the airport and pick up on your return. Modern hotel ,great staff, pleasant bar area, short walk to bars and restaurants. Excellent value for money and I shall continue using Cresta Court when flying from Manchester..

"Busy Hotel"

4
21/12/2015

Stayed one night this weekend while visiting family. We have stayed here before so knew what to expect. The hotel was full being a Saturday night and it was also hosting 2 large xmas partiesparking the car was a nightmare. Check in went well friendly front of staff , got a nice room on the third floor overlooking the front of the hotel did not hear any traffic noise overnight, did hear the music from the parties but it stopped about midnight, no noise from the revellers. The only thing we would comment about was the smell of cigarettes along the corridor where our room was, did report it to reception . Otherwise no other. complaints

"Great Breakfast Small Rooms"

3
17/12/2015

We stayed at this hotel because we had to be in Central Altrincham over a weekend. The hotel is quite near the center of town. Our room was small but clean. There were no cupboards or drawers so we had to leave our stuff in the suitcases. The breakfast was very good with a wide choice of items and the dining room staff were very friendly and helpful.

"Pre Flight Hotel."

5
16/12/2015

We used this hotel as a overnight stay before going on holiday and what more could anyone ask for Easy to find with shops and restaurants near by, Lovely modern clean rooms with good bathroom facilities., excellent reception and restaurant and great price .

"soccer trip to Old Trafford"

5
16/12/2015

We stay in this hotel as part of a package to a match at Old Trafford. The hotel was excellent and a great choice by the tour operator. The rooms were modern, clean and more than met our needs. The staff were very friendly and helpful. The food and in particular the breakfast was very good. A BIG thank you must go to Carol who 'went the extra mile' for my son to recover a very important item that we left behind in the hotel. The assistance and customer service that she provided in finding that item and returning the item was 'second to none. Thank you Carol When I am back in the Greater Manchester Area soon, I will use this hotel again and would recommend to one and all.

"Disappointing"

3
15/12/2015

Attended a Christmas party evening with meal, the organisation of food service was not very good with the first course of soup not being served until quite late and main course almost an hour later which was really unfortunate as the food was actually quite good. The way the function rooms were laid out really didn't work very well with the majority of two large tables effectively extending from the main function room into a second room.

"Holel"

4
11/12/2015

We spent a overnight stay in this hotel be for we went on holiday,the hotel is clean and the staff friendly and helpful,not much space in rooms to move around but they are clean.food is very good,staff in restaurant helpful and friendly,this hotel is only ten minutes drive to the airport and I would stay there again

"2 WEEK BUSINESS STAY"

5
08/12/2015

Stayed here for 2 weeks. Comfortable rooms, food excellent. Team on the restaurant really looked after us. Even did us a curry meal for us one evening even though this wasnt on the set menu. Bar had a tv in it and we were able to watch the football most evenings Very happy bunnies!

"hotel stay"

3
08/12/2015

The purpose of the stay was overnight accommodation with linked parking ahead of an early flight out of Manchester airport. The link with the car park in Manchester worked perfectly. The hotel including our room was clean with friendly staff, disappointingly however we were allocated a room with a door leading through to the room next door, unfortunately we were able to hear every little noise from next door including the constant coughing of the person staying there. This was further compounded during the night with a very noisy generator kicking into life. All told we had no sleep and arrived at our holiday location after the flight exhausted

"Can thoroughly recommend this Hotel!"

4
08/12/2015

I arrived on a Friday evening having driven from Scotland in lashing rain and high winds as I had booked a room and holiday car parking at the Cresta Court. From the minute I entered the hotel, the Reception staff (Emma) were friendly, welcoming and extremely efficient with the usual paperwork. My room was smallish but perfectly adequate for a short stay with all the facilities you would expect from a Best Western hotel. The only fault I could mention was that my wake up call was late due to some glitch or other, but the staff were very apologetic and I was still in time to get my pre-booked taxi to the airport. Would be very happy to return again!

"Christmas party to remember!"

4
05/12/2015

We visited the cresta court for our christmas party on friday. We were on our works party and as someone who hasnt been out for ages i was really looking forward to it. I can safely say i wasnt disapointed, the tables and room looked amazing on arrival, the food was lovely(desert was a bit small) and the party atmosphere was great, I havent danced that much in years. I would recomend this hotel for parties and im hoping we come here again next year.

"Comfortable hotel "

4
02/12/2015

I think this hotel is very nice with very comfortable surrounding. The room was nice and tidy with very fulfilling breakfast. The bar is basic and perhaps need a face lift. However, it is comfortable and reasonable prices. Please do not listen to the negative press. Keep on the good work guys

"Great base, good breakfast"

4
02/12/2015

This hotel is well placed for getting the tram into Manchester. The breakfast is very good and all staff very pleasant. The room was a bit dated but comfortable bed. Heating only came on at night though and seemed to go off promptly at 8am on Sunday morning! Downstairs lounge bar area comfortable. Plenty of free parking. Good value overall so would definitely use again.

"OK, not great value."

3
24/11/2015

My wife and I stayed at this hotel when we visited an away game of our ice hockey team at the ice rink in Altrincham last Saturday. The location of the hotel is good, very close to the Altrincham town centre, train station and ice rink. The reception area and corridor appeared to have been re-decorated recently which made the appearance of our room a little disappointing. The bathroom in particular looked a little old-fashioned and the shower was poor as the water only trickled out of the shower head. Our double room was very small with only room for a bedside cabinet on one side of the bed. Breakfast was good, the standard checkout time was slightly early (11:00 am). All in all this hotel did not represent good value for us (we paid £90 for on night, breakfast included, flexible rate) and I will probably stay at the nearby Travelodge next time.

"Handy for the Airport"

4
23/11/2015

Food in the restaurant was very nice. Staff friendly and helpful. The manager was hands on and making sure that everything was clean and running smoothly. Room was clean and had everything there that I needed. My mother had an adapted room and that was well equipped. I would stay there again if I was flying from Manchester. Good value for money

"Almost Perfect"

4
22/11/2015

From when we arrived & checked in the staff were friendly and helpful. Room was great not too big but comfortable and very clean. Breakfast we paid for was great help yourself with wide variety. Only reason for 4* was shower in the room wasn't very good but apart from that perfect stay thank you ??

"?oved it!"

5
20/11/2015

A clean fresh feel with a great team looking after my wife and I after a trip abroad. Really enjoyed the late checkout.. 1230! And my wife enjoyed conversing with the friendly staff. We have now signed up with Best Western and look forward to seeing the collection.. Normal quibbles with perfection but all in all its a great place to rest. Will stay again....

"Handy for the airport"

4
19/11/2015

To start with,the room we had was just not big enough but it was clean and functional---when you could manage to navigate your way round it ! service in the hotel is very good and you are made to feel welcome. Staff are pleasant. Car parking is free and plentiful but not all of it is easily accessable to the front entrance. Surrounded by pubs and eateries,it offers much. Bargain price helped ease the nuisence of small room. We would stay again.

"Good Value"

4
19/11/2015

We booked a package for a one night stay with dinner, parking and a taxi to and from Manchester Airport and still cannot believe how this was all done for the price we paid. Check in was efficient and friendly and whilst the car park was busy there were plenty of spaces available. Yes the room was on the small side it was perfectly adequate for a nights stay there the room was clean with tv wifi and tea and coffee making facilities. The bed was comfortable although I did find the pillows a big on the hard side. We asked for an early morning call at 4.30am and it was made almost to the second. We ate in the restaurant and the food was good well presented and delivered by friendly and attentive staff. As previous reviews have said the taxis only run once an hour on the half hour but this did not cause us any problems. On our return we phoned the taxi company as we collected our luggage and the taxi was there to collect us within 10 mins. Overall this package was a real bargain and great value for money and if we fly from Manchester in the future we would certainly stay here again.

"Fantastic!!!!"

5
18/11/2015

I cannot begin to explain how amazing the staff are at the Cresta court, I was involved in both of the Wedding fares, with it being my first time as an exhibitionist I was extremely nervous and wasn't sure how it worked, but Briony and Gemma both made me feel so comfortable I exchanged numerous phone calls and emails with both girls and never once did I feel that the didn't care I must of asked them hundreds of questions the poor girls!! But they answered every single one. Even on the day of the wedding fair they made sure I had everything I needed for my stand without me even having to ask. I have now booked my own event at the Cresta and I know its going to be amazing cause again both Gemma and Briony have been fantastic in helping me out already I can't thank them enough your stars!!

"Group visit frm belfast"

4
15/11/2015

Well had a very good time at cresta court altrincham 2 nights b/b 58 people frm belfast good breakfast and plenty of it buffet style .nice clean deattori restaurant with nice staff and well done mr sicily manager spot on he was. Restaurant food p.m good and fair price. rooms clean and nicely laid out fair size bar area. close to town centre 3min walk and same to metrolink to manchester city centre , parking on site good reception staff very helpful all 3 on duty during our stay thank u all from brian dodd t.m with group frm belfast would recomend this hotel to you all its good and friendly and worth a visit for sure .

"Fab Hotel! "

5
15/11/2015

I stayed in the hotel last night with my boyfriend and we thought it was great. When we arrived the receptionist checked us in straight away, told us what room we was in, she was very pleasant and had good customer skills. The room was nice, clean, beds were really comfy too. Only down side to it was that we was next to a lift and I got woken up a couple of times by it. In the morning we had breakfast, we got seated straight away, the buffet had nice food on, again everything was very clean and tidy. The hotel it's self was nicely decorated too. I would definitely recommend this to anyone.

"Well handled complaint"

4
11/11/2015

This is a hotel which has been modernised producing contemporary common areas - especially the restaurant, the bar and reception areas. The bedrooms are quite small but equipped in the style of a budget hotel chain - perfectly adequate for a short stay. Unfortunately the TV was not functioning, and, in fairness, somebody came to look at the problem but could not resolve it. We were offered a move to another room, but by then it was past 10 pm and we had unpacked so we declined the offer. When we complained about the TV not working, subsequent to our stay, the manager dealt with the complaint in a helpful manner and gave us a partial refund as a good will gesture. The staff were friendly and helpful in all areas - the bar, the restaurant and reception.

"Not impressed"

3
10/11/2015

We stayed here prior to our flight for 1 nt, and again on our return for 1 nt. The good thing is that your car stays here for the duration of your holiday. Check in was good but booking a taxi to take us to the airport was told only one an hour on the 1/2 hour, we did double check this and yes only go hourly. Next the room was very small but adequate for 1 nt with tea/coffee, tv etc. slept poorly as the room was very hot. We pre booked a meal in the dining room which was very nice indeed, the average price for starter or sweet is £5 and main course £15.. a bottle of wine is on average £20, with other drinks on the expensive side too.. The morning breakfast is however excellent. We stayed here again on our return, had a late landing, we were unable to get any food as dining room closed and room service finishes at 9-45pm,so went to bed hungry looking forward to breakfast. Would we stay here again, No, I don't think so.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear Marielou52 Thank you for reviewing your recent stay at the BEST WESTERN Cresta Court Hotel. Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. I have passed on your kind comments regarding the restaurant and the staff at breakfast and have noted that you felt the room to be a little on the small side and warm. We hope you will come back and see us again soon. Kind Regards Paul Hindley

"Wedding Malcolm and Xuefen."

5
09/11/2015

We held our wedding ceremony and celebration at the Cresta Court. The service we received was excellent. The events manager made sure that everything went to plan. The ceremony room was perfect. It all went brilliantly and gave us the wedding we wanted. Thank you to the Cresta Court staff.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear MalcolmW Thanks for taking the time to review yoiur recenbt wedding, it was a pleasure to host the day for you. I have already shared your kind comments with the team here at the hotel and they are delighted. Best wishes to you and your bride. Kind Regards Paul Hindley

"Waste of money!"

1
08/11/2015

We booked a stay and park for 1 night prior to our flight from Manchester airport. The car park was busy and spaces were tight. The reception and bar area was clean and modern and the staff were fine. Our room on 3rd floor was clean but very small (good job we left our big cases in the car). During the night it got really warm (and I'm cold blooded normally). There was no circulation of air and we could even open a window. In the morning when we opened the curtains the windows were soaking wet. I maybe got a couple of hours sleep but there were people obviously leaving at all times of the night to catch their flight and it was so noisy. I was glad to check out and wished I had just driven to the airport through the night for what it was worth!

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear Mouse1000 Thank you for reviewing your recent stay. I am disappointed that on the whole we were not able to meet your expectations. Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind Regards Paul Hindley

"Great hotl"

5
07/11/2015

Stayed here night before early flight. Room was great, comfortable beds, clean and with all necessary facilities. Great location, near hidden away shopping mall - which helped to pass a couple of hours before choosing one of many places to eat. Would definitely stay here again and recommend it.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear Dot146 Thank you for such a positive review of your recent stay here at the BEST WESTERN Cresta Court. I am sure that your comments will be of benefit to other readers. I have already noted your comments on the staff noticeboard and im sure they will be enthused to read them. We look forward to welcoming you back the next time you fly from Manchester. Kind Regards Paul Hindley

"1 night before flight"

3
04/11/2015

Staff are very nice. Lots of parking, check in was easy and efficient. Room was tiny - two single beds. But it had tea/coffee making facilities and did its job ok.. Ate in the restaurant, which was basic but ok, but totally overpriced for what it is - £25 for a steak! Again staff were efficient and very pleasant.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear Sprogg2 Thank you for your recent review. I am extremely pleased to read that you found the staff to be efficient and pleasant. I'm sorry that you felt the restaurant was overpriced. We do carry out extensive research into restaurant prices in the local area and our charges are then set to reflect the current market place. I hope this didn't detract too much from the positive elements of your stay and we look forward to seeing you again in the near future. Kind Regards Paul Hindley

"Poor management and cleaner entered room unannounced twice"

2
04/11/2015

I stayed at this hotel on a Saturday night with my partner. We had a number of small issues with the hotel which really affected our stay. On arrival the room smelled very damp but was clean and looked relatively recently refurbished so thought that it just may have been that the room was recently cleaned. However as only one small window in the room the smell never had chance to dissipate. The lack of ventilation also lead to the room being incredibly hot during the night which was uncomfortable, this was compounded by the fact that the room faced onto a main road so having the window open meant a lot of traffic noise. On top of this there was obviously a stag-do or some other party staying at the hotel. Until midnight they were stood outside shouting very loudly which made it difficult to get to sleep. We should probably have complained of this at the time but we were extremely tired at this point and as they were clearly drinking at the bar we felt it should have been the responsibility of the bar staff to remind them not to disturb other residents. Finally the issue that we found most uncomfortable was in the morning when the cleaner twice attempted to enter our room before check-out. At about 9am we were woken by a knock at the door, then about 5 seconds later before we could respond someone opened the door. Thankfully we had put the chain on. My partner opened the door and the cleaner explain she had got the wrong room. We accepted her explanation and thought nothing of it. But half an hour later the same cleaner knocked and immediately opened the door again as we were getting dressed. This was incredibly intrusive and when my partner spoke to her again she said she had made a mistake again. If we had not had the chain on again this would have been an incredible invasion of our privacy, particularly given that she didn't even give us time to respond the second time. At no point had we said we would be checking out early and at the very least we would expect a reasonable amount of time to tell someone not to enter. On departure we highlighted our issues regarding the cleaner to reception and the receptionist (I'm sorry I can't remember their name) was extremely helpful and I would extend my thanks to her. She said that she would pass the issue on to her manager and that we would hear from them in the near future regarding this. After leaving the manager did not contact us as promised, we waited nearly a week. I contacted Best Western customer services who quickly got the manager in touch. He kindly offered a refund and we asked him to call us to arrange the card refund. We have also emailed him twice more since then. It is now nearly three weeks later and we have heard nothing. I'm hoping this review will prompt someone into a response.

"altrincham best western"

4
02/11/2015

Best western cresta court 2 nights weekend of 30th Oct. Hotel was fine and worth the money - room was a bit small. Breakfast was fine. Location was fine. Staff were pleasant. Dettori restaurant was adequate.

"Great hotel"

5
31/10/2015

I stayed here with colleagues for a weekend team bonding experience. Hotel staff very friendly. Easy check in. Rooms clean and adequate. 30 minutes by taxi to central Manchester. Fantastic breakfast and waiting staff phenomenal. Only negative was the wifi was a bit hit and miss.

"Great stay"

5
30/10/2015

Everyone very helpful and prompt with service. Breakfast was great and a very wide selection of food. Very good quality. The room was very clean and the decor very nice. The bed was extremely comfortable and had a great nights sleep.

"Only if you're an insomniac"

1
29/10/2015

We were in the room directly above the function room on a Friday night. First impressions were good- nice, modern decor and it was clean. We went out for dinner and there was loud music blaring when we returned to our room at 9pm. At midnight, the music was still going. It was so loud we could make out the words to all of the hits of the 90s, with our windows closed. My partner went down to reception, who told him that the music would be going until 1am, but we could change rooms if we wanted. By then, there was hardly any point to change rooms then but requested to change in the morning as there was due to be another function on Saturday night. On Saturday, we asked to change and while we did not get an apology, we got offered "an upgrade". The "upgraded" room was quiet, but the decor was much more tired and dated than the first room - other than that it was identical. The cleaner also walked into our room without knocking at 8.30am (Saturday). Overall, I find it incredible that Cresta Court book guests into the rooms above the function room on nights that they know music will be blaring until 1am. I have since read TripAdvisor reviews of other guests with similar issues and would never recommend this hotel to anyone.

"Not near airport but comfortable"

3
28/10/2015

Because it was listed as an airport hotel at Manchester UK airport, we booked this property, to be on-site for our very early flight. It was, however, about 20 minutes from the airport. The building is modern, there is no charge for parking, and there is a gas station 2 blocks away, all of which were convenient.

"Lovely place"

3
28/10/2015

Stay here only 1 night before enter Manchester. The location of the hotel is good and easy to find with free parking. I and my friends arrived here late at 2 am(another day). Everything in the room is find. I have requested for peaceful rooms but we didn't be responded. Our rooms is close to the street and noisy in the morning. However, it's still a nice and lovely small hotel in Altrincharm which should be a good choice for you to stop and take a rest here before enter to Manchester. PS. I hate the old style faucet that hot and cold water are separated....I mean one faucet is for cold water and another one is for hot. I don't think it's better that the mixed faucet.

"Excellent hotel "

5
27/10/2015

The hotel was really nice friendly staff and very nice room (bed was massive) me and my partner booked here for coronation Street tour as was recommended but if you planning to do tour please do not book here as it's a long way from the hotel as it's in Manchester we had to get a train bk to piccadilli (30 mins) and then the free bus from station drops you right next to tour. This was my only issue :-)

"Birthday Party"

3
26/10/2015

Visited here for a wedding, the function room , food and breakfast were good, only the room we stayed in was another issue, it was awfully small and although recently refurbished, it could do with a little TLC and a carpet clean. One negative issue is that all night the only thing that we could hear was the fan from the next rooms bathroom, it felt like a large room split in 2 It is convenient for a stop over for the airport but don't expect above average quality

"Good overnight stay"

4
26/10/2015

Staff friendly . Room clean bed comfy good pillows. Bathroom clean good towels. Close to a lot of amenities. Ate in the bar which was sufficient but pricy . Didn't have breakfast as this is overpriced and you can get good breakfast round the corner for a quarter of the price

"over night stay and parking"

5
26/10/2015

On the 5th of October we stayed the night at the Cresta court we included 14 nights parking and the evening meal we needed a disabled friendly room we had a room that had space a walk in shower great soft beds and better then staying at the airport as a lot quieter the evening meal was great and you could chose any thing except steak you even got a chose of desert this is called the early flyer and it is cheaper to book with room as if you pay when you get to the hotel you will pay a lot more we saved around £7.00 each the staff are friendly and helpful car parking was fine the car stayed on the hotel for 2 weeks and we collected it when we got back we would stay again next time we go abroad.

"Clean and functional"

4
22/10/2015

Good location - not far from Manchester City Centre or airport with good road links. Bedrooms refurbished since my last review - and these have everything you need for an overnight stay. Everything very clean. Only quibble is a double room having two single beds pushed together. Sleeping on two single mattresses is not the same as a double bed. Excellent breakfast with good choice of both continental and hot food. Reception (checking in and out) was efficient and friendly.

"Pleasant stay, would recommend!"

5
22/10/2015

Stayed at the hotel as was ideal for the airport. The staff were extremely friendly, especially Nico on breakfast. The breakfast was okay, not the best, however the customer service and relaxed vibe made up for this. I also ate at Detoris restaurant in which our waitresses Rachel and Ashley were extremely friendly and helpful as well. The food in the restaurant was yet again okay, however, I would say over priced. Fantastic stay, and a brilliant room, would definitely stay again.

"Average"

3
22/10/2015

1 night stay on business. Car park very busy - lots of people on stay/park deals? Friendly and professional reception. Room pretty basic, but clean. View was over flat roof of hotel and extractor chimneys. Breakfast was mediocre - hot food was barely warm. Rather expensive for the quality of stay.

"Good for an airport stopover."

3
18/10/2015

The hotel offered a great park and stay deal and is close to the APH car park. The hotel is absolutely fine, rooms small but clean. It has everything you need for a night's stay although not sure I'd want to stay much longer, there was a lack of storage but that didn't affect our stay. Large car park with plenty of available spaces.

"There are issues here but ok"

3
16/10/2015

We arrived early evening and there was a function on in the hotel. We managed to get the very last parking spot. At the entrance there was a crowd of people smoking in the Doorway. The smell was awful. Reception was speedy and efficient. There was a bar area where you could order food and a Restaurant. However, we were not informed of these options. The room on the third floor was very well equipped with everything you would need, and very clean. However it was very small. We both cracked our shins on the sharp corner of the bed. There is no hand rail in the bath, so take care getting out. We went to the Restaurant for an evening meal. Price was very reasonable and food was good. Beware the sides are enough for four people. I had 5 Onion rings with my gammon! Problem was service. Drinks didn't arrive we had to order again. The lady next to us gave up on hers. We sat for a long time with nothing coming out. When it did it was wrong. There was miscommunication between staff and the Chef but there weren't many people in the restaurant. Other diners were complaining. This hotel is convenient for the airport. We might have been unlucky on our stay. But would we stay here again, no.

"Good for an airport stopover"

4
15/10/2015

We booked this last minute to be near the airport for an early morning flight. Check in was quick and efficient, room was good, not much room, but that was due to the kingsize bed, so not complaining too much. Didn't eat in the restaurant so can't comment on that. Would stay here again for the same purpose. Plenty of car parking and didn't cost extra which is a bonus. Only took about 20mins early morning to get to the airport. Have previously stayed at the Premier Inn at Heald Green which was comparable in price, but would choose this hotel over that one every time in future

"Great stay"

4
14/10/2015

Recently stayed here whilst attending a football match. I have stayed here many times over the past number of years and it never fails to disappoint. Plenty of parking available. Easy access to Liverpool or Manchester airport and also Trafford centre. Some good shopping also 5 mins walk away. Close to tram which takes you into city centre. Good bars and restaurants nearby. Hotel staff are helpful and friendly and will assist with any directions you require. The hotel has a lovely atmosphere. Bar food is decent. Taxis easily arranged at reception. Rooms whilst not overly large are clean and comfortable.

"One night stopover"

3
14/10/2015

Stayed here with my wife for one night before we went on holiday. Arrived late at night, check in was quick. Room was fine, slept ok, then checked out again. We did not eat so cannot comment on the quality of food. Would stay again for a similar purpose, although not sure I would stay longer.

"Would stay again !"

4
13/10/2015

Very good stop over for Manchester airport . Good deal with a 2 course meal and buffet breakfast . Only problem really was that we still had to park at the airport due to the hotel being busy over the summer . The food is of a very good quality and the room is more than adequate or an overnight stay .

"Handy hotel and great breakfast"

3
12/10/2015

We booked the hotel last minute for convenience to the cricket ground. The rooms are good, though a bit small. It suited our visit well due to the proximity to the tram station and has all sorts of restaurants nearby in Altrincham and Hale. Also, the breakfast was really lovely - we weren't expecting it to be so good!

"Short and sweet stay"

4
10/10/2015

We stayed one night in the suite which was really quite big. The bed was super comfy and we had a whirlpool bath. Everything was quiet despite a very rowdy wedding. The bar looks new and is decorated nicely. The breakfast was buffet style and everything to meet your needs. Hot and cold food, nothing was too much trouble for the staff

"WOW Experience"

5
10/10/2015

One of best Hotel at quiet place with lot of parking and open space. I stayed with my family and booked family room. Room size is very big, enough space to walk around. We stayed on 3rd floor, the view from room was very nice. The staff at front office and restaurant was very energetic. I always seen them smiling. Breakfast spread was super. Staff were personally taking care of all guests. Gentleman at main entrance at restaurant was very cordial and welcoming all guest with full of energy and grace. Overall I am very satisfied to stay here. Only thing Hotel management needs to work on lift. On day1 lift was out of order and it was tough to carry luggage at 3rd floor. Sply people of old age had lot of problem. I am sure Hotel management will take action.

"Another welcoming Best Western"

5
08/10/2015

I found this hotel to be friendly and professional, the staff helped me with my travel plans for the next day and the breakfast staff were very helpful when I requested a 'take away' breakfast for my son who couldn't drag himself from the comfortable bed! There were a lot of local youngsters in the bar in the evening but the hotel staff remained focused on the resident guests.

"A night after a day travelling."

2
07/10/2015

We stayed one night after travelling all day and flying into Manchester. The hotel is easy to find, a bit more difficult to see when you get there in the dark, as the entrance to the car park isnt lit up. The receptionist was lovely and friendly, but the restaurant / room service shut at 2130hrs, which was unfortunate at 2200hrs. The room was 140 and was a tad small - but for a night, it was no big deal. The double bed was 2x singles hooked together, and as hard as sleeping directly on the divan. Again, for a night it was do-able. However, its not acceptable when you're woken up by someone drilling into a wall opposite you at 0800hrs and when you come out of the room there is an electric extension cable ran across the door - no warning signs, not told about it at reception the night before (i'd rather have drove the 2.5hrs in heavy rain to get home), no yellow label to draw your attention to the cable or even a note under the door. Not being the steadiest person due to a disability, I wasnt a happy person when I exited the room, tripped over the cable and ripped the plug from the socket! The breakfast was nice and adequate, the staff helpful and pleasant and truly couldnt fault them - but after tripping over such an obvious health and safety error; I wasnt the happiest client they've had. Without such a error, I would have marked it a 3star. I normally like Best Western, but wont be staying at the Cresta again.

"Tiny Rooms"

3
07/10/2015

Convenient - 10 minute walk to metrolink Parts of the hotel has been refurbished ( reception / bar / bedrooms) and looks very modern and attractive. Reception staff - friendly and efficient Cons: Rooms are super tiny - with a suitcase hard to move around Bathrooms have not been updated and are pretty awful - pink tile No AC - rooms get super hot Bed - not great. Had 2 singles pushed together to make a King - gap in the middle and very hard & hard pillows Biggest issue was poor housekeeping - mold growing on bathroom tiles, carpets not vacuumed and bathroom floor dirty, old pink toilet seat with chips in it - not very hygienic. Bar expensive and very limited menu

"WEEKEND BREAK"

4
03/10/2015

We stayed here as my daughters bought me a trip to Coronation Street and a 2 night stay at this hotel was clean and tidy (perhaps a little dated) but this did not detract from our stay and the breakfast was excellent. Would definitely stay again.

"Stay somewhere else"

1
02/10/2015

A very poor experience which resulted in us staying one night despite having prepaid for two. There is some serious training required with reception staff and immediate refurbishment on the rooms. The double bed was one of the worst we have slept in.