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Best Western Manchester Altrincham Cresta Court Hotel, Manchester

Church Street, Altrincham, WA14 4DP, Manchester, Great Britain - See on a map
Best Western Manchester Altrincham Cresta Court Hotel - cresta court hotel grounds and hotel The Best Western Manchester Altrincham Cresta Court Hotel is ideally located in the center of Manchester. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Manchester Altrincham Cresta Court Hotel in Manchester Altrincham is perfectly located in one of the most exciting cities in the UK. Whatever you want to do – shopping, theatre, nightlife or sporting event - it’s all easily accessible from the hotel. This superb hotel in Manchester is just a few miles from one of the largest retail parks in the country, the Trafford Centre. It’s also a convenient place to stay over for all events at the Old Trafford football and cricket stadiums as well as the Etihad stadium - not just for sport, but for major music concerts and other happenings too. The hotel is also not far from the business and entertainment hub of MediaCity in Salford Quays, where both the BBC and ITV are based. It offers easy access to the city center too and anytime you want to get away from it all, the fresh and epic hills of the glorious Peak District are just a short trip away. The hotel is very handy for Manchester International Airport and is a convenient place to stay in Manchester if you’re flying out or returning to the UK. With easy links to the M6, M56 and the M60, the hotel truly is sat on the gateway to the North West, making it the ideal place for a leisure or business trip. It’s also just a short walk from Altrincham Metrolink station for a regular transport service into the city center. The Best Western Manchester Altrincham Cresta Court Hotel in Manchester Altrincham is a great place to celebrate a wedding in Manchester, with large function rooms and two luxurious bridal suites for the big day. But whatever the reason for your stay, you’re guaranteed a friendly welcome and the highest standards of hospitality. If you’re heading for the airport, Sleep & Fly packages are available. Please call CRS to book on 08457 76 76 76.

Best Western

Manchester Altrincham Cresta Court Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 1385 guest reviews
NOTE ISSUED
Excellent
373
Very Good
489
Average
314
Poor
129
Terrible
80
REFER TO NOTICE
Business Business
267
Couples Couples
560
Family Family
232
Friends getaway Friends getaway
166
Solo travel Solo travel
51
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Really nice stay"

4
runninggirlEssex, Chelmsford, United Kingdom 04/09/2020

Stayed one night, clean, comfortable, excellent breakfast though bacon a bit garden!! Comfortable bed. Next to main road but didn't bother me. Really close to altrincham centre, with free parking. Surprisingly nice interior when you look at the outside.

"A good stay"

4
sfuhere, uk 31/08/2020

We enjoyed our stay here. The hotel is well situated close to Altrincham town centre and there's loads of free parking. Room rate we paid was good value at under £60/night and although the room was rather small, it was fairly comfortable and worth the money. Our main complaint was the hard mattress. Staff were quite friendly on the whole although check-in was awkward as apparently the system was down. There are hand sanitisers everywhere and Covid precautions have been taken. Breakfast decent and comprehensive. Staff happy to help with requests for ironing board, milk etc. Generally a good hotel.

"Park and stay"

5
colinbell15, Cumbria, United Kingdom 30/08/2020

Stayed here when flying from Manchester,easy to find and safe on site parking with excellent taxi transfers included in price, nice friendly hotel staff, excellent food in restaurant, rooms and facilities good, so good we stayed for the night on return, would highly recommend and will definitely use again

"Lovely hotel"

5
CYMRU-DRAGONS, United Kingdom 28/08/2020

Stayed a night at this hotel. Were extremely impressed by the covid 19 measures that were in place at reception and in the dining area. Check in took 5 mins and was given room 331 which was a lovely clean room. Especially the bathroom . In the morning we went down for a lovely breakfast. Very varied by rangeing from cereals and toast to pastries or a full English. We chose to go down the full English route which was very tasty. The guy serving was extremely pleasant and chatted with us and wished us a happy holiday when we were leaving. We will definitely come back again Thanks for a lovely nights sleep

"Brilliant pre-holiday hotel."

5
HolidayCaro, Kingston-upon-Hull, United Kingdom 23/08/2020

We booked the hotel through holiday extras with parking included and it was such good value. We had a fantastic family room, which was spacious and well equipped for five of us. The taxi to the airport was well organised for the next morning and the staff were really helpful, particularly as I'd made a mistake with our booking! We didn't get the best night's sleep unfortunately because we were facing the main road and it sounds like there is loose manhole cover, so it was extremely noisy, but obviously that's not the fault of the hotel. Definitely recommend!

"Weekend break"

5
WJMSmith888, Valencia, Spain 18/08/2020

The staff are incredibly friendly, the food is very good and is fairly priced, the rooms are clean and comfortable and it is well situated in the town. Excellent! Breakfast is great and served at a very convenient time. Fast and efficient check in and out.

"Our favourite hotel."

5
lefthandedlion, Blackpool, United Kingdom 10/08/2020

Always clean friendly and a good place to sleep eat and drink. Me and my partner always come to this hotel when coming to see friends and family in Manchester. We love the staff nothing is a problem to them. Rebecca even changed our room for a big bed and bath. We were over the moon and stopped over an extra night! Thank you! The breakfast and restaurant at night was spot on and had the 50% offer on to. See you all again soon. Chris and Debra

"Park and stay"

5
User 30/07/2020

Amazing staff made our stay even more enjoyable. The option to leave your car and get a pre paid taxi to and from the airport too good to miss. Rooms very clean food fantastic so eay to get to, but the thing that makes it special were the staff, A big thank you to the night staff sending us on our way at 3.30 am with two fresh coffees. Nothing was too much trouble, well worth booking the Cresta Court

"Family visit"

4
dawny2, england 27/07/2020

The staff at the Cresta were excellent. Gave great service and were friendly. The rooms were clean but slightly dated. Bar well stocked. Very clean social areas adhering to Covid practices. Hand gell in all areas. Tables cleaned after each use. Breakfast was excellent. Good quality full english. So close to all bar areas in Altrincham Lovely italian over the road Da noi.

"Good basic hotel "

3
84s_paulina, Edinburgh, United Kingdom 21/07/2020

I had to work away and this hotel was near my work location so I booked it as I knew I will be out all day so I wasn't looking for anything expensive. Hotel is clean and is adapted well to Covid health and safety. Breakfast was actually good, chef Mark was making eggs to your choice and considering it's a basic hotel the variety of breakfast was great and tasty. Service was also great in the restaurant in the evening, very friendly and polite. So two things that I wasn't so pleased with is that I book Standart king size room and it was much smaller then I thought also the other thing that had a impact on my stay was the bed, as it was really hard to sleep on. Overall this was good stay on a budget.

"Very helpful staff and clean room"

4
User 13/07/2020

Very helpful staff at front desk after I arrived having not booked a room they made sure I was given an appropriate room. The room was clean although slightly noisy with the main road just outside. Lots of options for breakfast which was self serve. However evening food menu was limited although plenty restaurants nearby for more options but they were not accessible as much due to COVID-19 at the time. Showed sky sports for the football and a nice chilled environment.

"Business Stay"

4
Exiles, Exeter, United Kingdom 24/06/2020

Stayed for one night with work, checked in very late Delighted to find they were serving food to the room or outside, full credit to the hotel for providing this as many still aren't during this time. Room was small, but clean with decent amenities and the bed comfortable Would recommend if you're looking for a base for greater or central Manchester

"Nice enough but felt cheated"

3
CraigS95, Sheffield, United Kingdom 02/06/2020

I was very disappointed in this hotel. I stayed during covid19 lockdown (essential worker) and although it was acceptable the public areas were closed, there wasn't even a bar of soap in the bathroom. I booked an executive room with a king size bed. The room I was given, although recently refurbished by the looks of it, was very small, small window, very little natural light, was stifling hot with no AC or fan (good job i brought my own fan) and only had a standard size bed, not a kingsize. Exec rooms on the website looked far larger, nicer and bigger beds than i got and felt very cheated that i didn't get what i paid for. Had it not been covid19 lockdown i would have complained but under the circumstances I didn't. I wouldnt stay again if i am going to be cheated out of what I paid for

"Friendly hitel"

5
hutcham, Portsmouth, United Kingdom 20/05/2020

Had to travel to the area due to my fathers death, a lot of hotels in the area wouldn't accommodate me due to covid but this hotel listened to me when I explained why I needed to travel from Portsmouth to Stockport and happily took my booking. Very friendly when I was there, bar etc was closed but nothing I asked for was too much trouble. Very grateful for the kindness shown during this awful time. Room good too. Would recommend if in the area

"Friendly Hotel"

4
Matt19862020, Altrincham, United Kingdom 04/03/2020

Hotel is fine for a short stay - staff great, rooms clean and adequate - perhaps a tad dated and WIFI isn't great at times - but overall - fine for what I need. Regularly stay and not had any other issues asides from the WIFI

"Pokey rooms, condensation, insufficient heating, poor water pressure, uncomfy bed, noisy road"

2
User 29/02/2020

The poor hotel staff are fighting a losing battle - no matter how good their service, the condition of the hotel is outdated and in need of repair and updating. I had no problem with the staff (although the restaurant staff were slow). The room was much smaller than cheaper hotels (such as travelodge or premier inn) - it also had pools of condensation on the window ledge (I wondered if that may be the case when I arrived and saw several bedroom windows open during a very windy cold evening). My room was cold when I entered, I turned on the old radiator and it took quite some time to warm up (I went to dinner and came back and it still wasn't warm enough - staff gave me a portable heater). The bed mattress was so light I could move it with a couple of fingers, and it was uncomfy and lumpy. Add to all that, the noisy main road that the less insulated windows were facing, and it made for a night of barely a wink of sleep. The bath water dribbled out and took around 20 minutes to fill up to a decent enough level, and the service in the restaurant was slow - even for just a drink (I think maybe my order wasn't put through and they forgot about me). However, the food was excellent, and the restaurant was quite nice in its presentation. I checked out early and moved to the Travelodge in Trafford Park which was not only warmer, more comfy, quieter, with decent water pressure and so on, it was also cheaper!

"Excellent"

5
User 29/02/2020

Stopped 1 night. Lovely staff, made us feel very welcome. Room was nice and good coffee making facilities. Comfortable beds. The hotel had an Abba tribute act in the evening and they were fabulous. The stay finished with a lovely breakfast.

"One night stay"

3
Diotor, Inverness, United Kingdom 22/02/2020

My room was a bit on the wee side and there was a mad function going on but a perfectly decent hotel. No issues at all. Shower wasn't great, quite a weak stream. Bar seemed understaffed with until later.

"Park & Fly - Excellent Value"

5
philadelphus, york 22/02/2020

We stayed one night before our flight from Manchester Airport. The reception staff were most helpful, efficient and answered our questions. The room was small but adequate, very clean and comfortable with a nice bathroom and tea and coffee facilities. Breakfast was fine, nothing special but this is not a holiday destination hotel, it is for business stopovers and PERFECT if you're flying from Manchester Airport. The taxi organised and paid for by the hotel arrived on time, and the taxi on the return journey arrived very promptly, both taxi drivers courteous and well presented in clean vehicles. Thoroughly recommend as a Park & Fly hotel, we will be using again. Great start to our holiday!

"Valentines special"

5
165tracyi, Carlisle, United Kingdom 16/02/2020

We stayed here for a valentines special..it was absolutely amazing. We had 3 course evening meal and breakfast.which were both delicious. The staff were very friendly and professional.we would definitely stay here again

"Decent hotel, faciliaties good, receptionist (Emma C) first class"

4
User 16/02/2020

The hotel is practical, clean and generally good. The communal areas are a lot better the rooms just a little tired but functional and fine for a business stay I just wanted to highlight some feedback from my recent visit and the service provided by Emma C on reception. She really went over and beyond with an issue I had printing some important documents, she tried a couple of things that didn't work and then found a solution. Id travelled all the way up from somerset just to present these forms so not having them would have been a nightmare This and her general helpful and pleasant demeanour really make the cresta court – an asset to you

"Best Hotel in the area"

5
TomBomberdill, Alton, United Kingdom 14/02/2020

stayed here on the run upto Xmas . very good hotel with acceptable food and lodgings . we took our doggy with us and he was welcomed with no problem. easily accessible from the M6 and other main routes

"Wonderful experience again at the Cresta Court."

5
Graham S, Liverpool, United Kingdom 12/02/2020

We have stayed several times in the Cresta Court and we have never had a bad experience. We were able to secure an overnight stay in the hotel for £57.00 as we are regular visitors to the hotel.. A bargain for anyone's pocket that you must agree. Now onto the stay, checking in was done very efficaciously and we were then off to the town with a cheery farewell from the receptionist. When we came back from the town we had ourselves a lovely room, very comfortable bed and a functional bathroom with a bath which in some other hotels you are deprived of. Augmenting this is a nice warm radiator creating a room with a warm atmosphere and considering that the weather outside was atrocious we were warm and comfortable. What more can I say about the Cresta apart from the fact that its just perfect for an overnight stay and the breakfast which is included in the price is always excellent. Bravo the Cresta Court bravo...

"overnight stay before going to Man aeroport"

4
judy515, Kingston-upon-Hull, United Kingdom 09/02/2020

Easy access from m62 ,handy and secure parking.Quick and efficient booking in and access to room. Efficient and polite staff.Nice basic room with all amenities,Clean quiet and comfortable.We always use this hotel when going to Man aeroport,includes taxi fare as well!

"Car transfer"

3
plum67, Wigan, United Kingdom 08/02/2020

We had a pleasant stay at the hotel nice check in transfer to airport in the morning was good even though he tried to charge us !!! Coming back was another story we waited over a hour for a return taxi even after being told our taxi was waiting for us when I rang on landing:-( when I got back to the hotel I told the night manager about our experience he didn't seam intrested

"Overnight + Parking"

4
peter6015, santa maria del cedro 08/02/2020

Used this hotel for first time for stay and parking before going on holiday. We were warmly welcomed and given our room and completed parking details. The room was good and warm. We had a meal package and the food was good served by friendly staff. The breakfast was good and varied.

"Airport Hotel"

4
triciagarcia31, Flamborough, United Kingdom 04/02/2020

Excellent location to access the airport only 10-15 minute drive, The town with many eateries is only 10 minutes walk. Staff are friendly and the rooms are quiet and comfortable. I've had mixed experience of eating in the restaurant hence the 4 rating

"Robbie Burns Event"

5
altyburnsevent, Manchester, United Kingdom 03/02/2020

On the 25th Feb 2020 we held a Robbie Burns Night 90 friends gather for a traditional Scottish meal of cock-a-Leslie soup, haggis neeps&tatties, cranachan what a fabulous night was had by all a big thank you to Nicky in the events team & Mark the head chef l, Anders the event coordinator & all the staff for a fantastic night of celebration

"overnight stay before flight with car parking & transfer."

4
BAZLincs_england, LINCS.ENGLAND 02/02/2020

Booked throught holiday extras this hotel gave us a good nights sleep in a very clean room & comfortable bed . with an excelent breakfast cooked by a Chef who goes out of his way to prepare food as you like it . I must say its the best full inglish Ive had .The young lady at the bar prepared us the best cappuccino .We had this when we returne 3weeks later to pick up the car . We dicided to stay another night on return before diving home rather than driving back srait away .This gave us the oppertunity of enjoy another super full english.Car was left in car park of hotel take keys with you easy check in & out . Transfer to airport & pick up spot on .

"Good"

4
User 01/02/2020

Good solution to have an overnight near the airport and to give back the rental car. Nice hotel quiet rooms and nice soa inside. Good breakfast in a large room Free parking Quite good room with clean and new bath.

"I nights stay"

5
micktyers1, Nottingham, United Kingdom 27/01/2020

Front start to finish, great experience, would definitely return and recommend. Easy check in and out. Good breakfast, great nights sleep. Professional staff. Location was ideal for our needs. Large carpark.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear micktyers1, Thanks for taking the time to submit your review. I'm delighted to note that we met with your expectations on so many levels. I have already posted your review to the staff noticeboard and I'm sure they will be pleased with your kind comments. We look forward to welcoming you back to Altrincham in the near future. Kind Regards, Scott

"Overview of a one night stay with airport car park"

3
User 27/01/2020

Hotel was convenient for our one night stay (3 rooms) for our holiday trip. Cars were left at the hotel for the duration of the holiday as part of the deal and a taxi took us to the airport and on return we waited 10 minutes for the minibus to pick us up which very good. The downside was the fact that the hotel from the outside looked tired and needed some maintenance, family rooms were average and the the staff were very good.

"Excellent location and caring staff"

4
Sara J, Barking, United Kingdom 23/01/2020

Altrincham is a perculiar place to find a hotel not many choices, the Cresta court offers a very good blend of free parking, a central location and a fair price,the front lobby is ultra modern and a traditional standard reception with excellent staff is manned twenty four hours. The corridoors are quite narrow and can feel a little hemmed in but the hotel is kept to a good standard. The rooms are on the small side but furnished very well, i think since my last visit the beds have been changed and some new furniture added, some nice touches with a cosy chair to watch tv or read and biscuits with hot drinks this is a rarity these days. The bathroom is acceptable although water pressure is a bit weak, the only real negative i have is that some faint noise is heard from the air con or kitchen fans even on the third floor and this can disturb sleep to a degree, All in all i like the crest court it has a home feel to it and is so central for Altrincham and Trafford.

"Very good value for money"

5
Kenneth N, Lingfield, United Kingdom 18/01/2020

I had to spend a few nights in Manchester on business. I work for a charity so I try to keep my costs down. I would say that the Cresta Court compared very well with other hotels I have stayed at, even some that cost half as much again. The room was very clean. One of the bed lights was not working and the TV was on a stand that was about five degrees from horizontal but otherwise I felt that it was well maintained. There was hanging space but not a lot of room to store other clothes. I only had breakfast once but it was very good and you could eat as much as you wanted. I wish I had more capacity. The hotel has parking but I went by taxi from Stockport station as I had to see someone on the way. I went back to Stockport by train which only took about 16 minutes. There is also a direct tram service into central Manchester and the hotel is on the junction of the A56 and the A556 - so transport links are excellent. The train station is about five minutes walk from the hotel; and there is a bus station there, too. Altrincham is a handy place to base with lots of cafes, supermarkets and take-aways within walking distance.

"Great hotel"

5
Voyager41042208959, Willaston on the Wirral, United Kingdom 13/01/2020

Used this hotel twice this year great service for hotel park stay and transfer to Manchester airport good food and breakfast and dinner .very good staff Would recommend a stay from booking to transfers every went smoothly .

"Tired rooms, poor food"

2
Pjcollins, London, United Kingdom 08/01/2020

Currently staying at Cresta Court (yes it's that bad I need to write a review before my stay is over) and I am struggling to say anything nice about this place except the fact the chap behind the bar was very pleasant and apologetic. Rooms are tired to say the least, I'm in a king size non smoking (allegedly) room and as I said - tired looking! Old fixtures and fittings don't deliver the extra I paid for the ‘nicer” room. I also waited for over and hour in the bar for a burger & chips which eventually turned up burnt and dry!! I'm visiting Manchester on business and this clearly doesn't deliver the service expected or required for my 3 day visit. Would definitely recommend- STAYING ELSEWHERE!!

"Nice 3* budget hotel "

4
ScottG825, Colchester, United Kingdom 08/01/2020

I have stayed at 3* Cresta Court (Best Western) on several occasions and it's nicely situated only a short walking distance from central Altrincham. The staff on reception are very friendly and the bar and restaurant are modern open plan and does a nice breakfast. Sadly, the bedroom I had was in need of some TLC, dated decor/little untidy in places and a shower with a mind of its own (really hot or really hot), but otherwise good value.

"Fab Stay"

5
User 07/01/2020

the room we were allocated was a gorgeous big room with a king size bed. Plenty of room, and with a table and 2 chairs, perfect for early morning cuppa or late night glass of wine, we ate in the restaurant on the first night and food and service was first class, breakfast was plentiful and delicious.

"Newyears Eve"

5
Monksfamily, Manchester, United Kingdom 07/01/2020

We all had a brilliant night from arriving to checking out the following morning. The room was beautifully decorated ith balloons etc.and the food was excellent. The DJ made the night with really good music that got everyone dancing. We couldn't fault anything and will definitely be going again.

"Stop over"

4
lefthandedlion, Blackpool, United Kingdom 06/01/2020

Great and good... Bar and food is good and front of house is excellent Me and partner comes often and stops here... Bed is soooo comfortable we do not want to get up and clean. We will be back We do not have breakfast but have bar and restaurant food in evening Good enjoyable night

"Not the Greatest"

3
AndrewandMary_15, Chester, United Kingdom 03/01/2020

Stayed here before flying out the next day. Room of average size but cold despite a red hot radiator. Bathroom with bath dated and looking a bit sad. The stay really went downhill when we went to the restaurant. As we walked through to the restaurant passing the bar we could see it was quite busy with people eating. In the restaurant there was only one other table occupied. Our food order was taken however as it was an open kitchen you could see the bar food orders were being prepared before ours. 30-40 minutes must have passed and only when we complained was our food prepared. Even then one dish had to be sent back because it had not been prepared as requested. At no stage in all this did any of the staff ask if everything was OK. We complained to the manager on the way back to the room and we were met with a less than caring response. The manger on duty the next morning had a very different attitude and took our complaint seriously which was recognised in our final bill. Needless to say our experience will not encourage us to book here again.

"Noisy!!"

3
User 29/12/2019

Stopped last night at the hotel last night. The hotel and the room was fantastic but some other guests thought it was appropriate to argue and bang around outside our room from 1am - 3am so didn't get much sleep

"john and bev from worksop"

5
SnorkelDreamer5, Worksop, United Kingdom 26/12/2019

we always stop at cresta court hotel when we go on holiday its perfect next to town center and trams we always stop to nights plus park for 14 nights or more also taxi to and from the airport witch is all in the price witch also is brill

"Good for short stay"

4
Padburygal, United Arab Emirates 26/12/2019

I stayed here on Christmas night to avoid travel in the evening. It was a popular spot and there were lots of other people staying for one night. The staff were very friendly and helpful and the hotel looks like it has had a recent refurbishment as it was very nicely presented. A couple of things I would improve, there were no plug sockets by the beds in any of our rooms. I would have thought that this was a standard requirement these days as lots of people use their phones as alarm clocks when travelling. Also, when going back to our rooms after breakfast, none of our key cards worked, meaning a trip back to reception. Other than that, a pretty decent hotel for a short stay.

"Best Burger in Town"

5
DanW0000, Southampton, United Kingdom 23/12/2019

Visited the hotel bar last week before watching Man United at Old Trafford. Had the Cresta Burger with Sweet Potato Fries. I've got to say that it was one of the best burgers I've had in a while. Atmosphere welcoming, staff very attentive. Thoroughly recommended!

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear DanW0000, Thank you very much for your review and for your recommendation. I'm delighted to note that we "ticked" so many boxes with regards to both the food and the staff. We certainly look forward to welcoming you back the next time you travel to Old Trafford. Regards, Scott

"Best chef about"

5
User 19/12/2019

Robert the chef what a guy he is, he is the best thing about this hotel, each day after a horrible 12 hour shift I'm greeted by Robert's smile hes very friendly and is a great chef the food is amazing, he goes the extra mile to make your customer experience great! He even made me a custom sandwich to take back to my room, Guy deserves a medal! (Other than that) hotel is decent very clean and staff are polite rooms fairly small but it's my company who's paying for It so cant complain all in all I'd rate this hotel a 9 put of 10 purely because of the staff

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Teddyman1234, Thank you for your 5-star review and in particular for your very kind comments about Robert. He is indeed a great Chef and has the customers' best interests at heart and is certainly a great asset to the hotel. I will make sure he is aware of your comments and I'll make sure he gets that medal! Kind regards Scott

"Close to Manchester Airport."

4
Liveforholidays751, Hull 17/12/2019

Booked an overnight stay because of the hotel's proximity to the Airport. Nice room, very warm. Lovely comfortable bed. Downside: my Daughter had to sleep on the sofa bed. This is a danger to health as it is impossible to get in or out of without bumping or scratching something. These beds should be got rid of. Car parking is included in the price. A convenient taxi is provided for the trip to the airport and a number to ring for picking up on return.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Liveforholidays751, Thank you for taking the time to review your recent stay and for your constructive comments. I'm pleased that on the whole, we were able to meet with your expectations but I am sorry that your daughter had an uncomfortable stay. Unfortunately, I am unable to trace your booking from your profile name and I would appreciate if you could email me directly on gm@cresta-court.co.uk in order that I can address the issue with the sofa bed. I look forward to welcoming you back to the hotel the next time you fly from Manchester. Kind regards, Scott

"Good atay"

4
oxfordred, Lechlade, United Kingdom 13/12/2019

Plenty of parking. Check in was very quick and very professional. Room very clean and today. Stayed in the suit and it's excellent and includes a lovely coffee machine and big tele. Bed comfortable and pillows lovely. Bathroom spacious and a spa bath.

"2019 Xmas Dance"

3
John S, Glasgow, United Kingdom 10/12/2019

The Cresta Hotel is very nice, with spacious rooms, good decor, well situated and handy for the airport. My only issue during our stay was the breakfast time. The hotel hosts a lot of parties at this time of year, so attracts a lot of overnight guests, but the number of staff allocated to serve breakfast (the breakfast itself is fine) does not meet demand. The staff on duty do their very best but the chef is unable to serve omelettes etc., due to being overrun and those serving tables were in a constant rush to assist guests but they were fighting a losing battle. Similar to last year at the same time, additional tables had to be set in the bar area to accommodate numbers but there was no sign of more staff being brought in to help deal with the problem. It is not normally my nature to look for reasons to complain but this situation stuck out like a sore thumb last year and this year. Breakfast time apart, I have no complaints. All staff were very pleasant and helpful, with facilities very good.

"Christmas party"

5
User 10/12/2019

Had great time food was good stayed night service good room lovely great breakfast and nice helpful staff would recommend this hotel enjoyed my stay all staff including housekeeping staff were friendly and asked if you enjoyed stay

"180 for Breakfast"

5
User 02/12/2019

We had 180 work colleagues stayin in the hotel overnight before an early morning flight to Iceland. Bev and her team at Cresta Court are a 10 out of 10 - 180 bodies descended for breakfast at 5:30am and we were welcomed with a smile & brilliant service! Thank you - Ray

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Passenger828631, I am absolutely delighted to hear that Bev and the team were so accommodating for your group. It was a pleasure to host your party and I hope that the trip was a success. I have already passed on your kind comments to the team. We look forward to seeing you again next year. Kind regards, Scott

"Location good but dated decor and loud hotel event spoiled it"

2
quite_particular, Glasgow 01/12/2019

I'd like to start off by talking about the positives of this hotel. It's in a great location within Altrincham - you can easily walk to the centre of the town with nice restaurants and markets/shops in 5-10 minutes. There's a pretty big carpark, the choice at breakfast was good, and the staff were pleasant. We had travelled to the area for a family event so had picked the location for convenience to that, as opposed to anything else. The not-so-good was the small and incredibly dated room (lime green and brown together anyone?), worn carpet, a fair bit of someone else's hair left in the bath, the shower that flooded the bathroom floor immediately and the toilet roll handle that fell off the wall as soon as you looked at it. The walls are paper thin - you can hear everything (and I mean everything) through them. Loud TVs, sneezing, snoring, the entirety of conversations and the loud sex our immediate neighbours decided to have in the morning... although as we left we noticed that they had also left the door to their room open - classy. The thing which really affected our stay though was the conference/event which was taking place at the same time. So if you are looking at staying here I would really (really) recommend you do some research to find out if you are going to be sharing the space with a party night or something similar - and then don't stay here. There was a dance happening on the night we stayed, so the loud music from the event space which leaked to our room went on till around 1am, and while we were lucky enough not to be disturbed after that, others in our group were then kept up for hours by the after-party which went on in the room next to them (who did not turn the music off even after the hotel staff were contacted about it). The conference that was happening in the hotel while we were there happened to be for people recovering from substance abuse, and I don't know if it's normal for a Saturday night that this hotel has to have security outside, but any time we entered or left the hotel we had to walk through clouds of cigarette smoke from 25+ smokers at the front door which also leaked unpleasantly into the lobby. The environment downstairs in the evening felt loud and unpredictable, lots of shouting and roaming about going on, and not somewhere we could have relaxed, so we had to spend the evening in our tiny lime green and brown room. The next morning at breakfast was similarly zoo-like. We felt like there was no 'room' for anyone else while this event was on, if that makes sense, and were keen to leave, so my main point here is regardless of what type of event it is, it's not much fun being a guest on the sidelines when this hotel has been taken over by a large event. Take my 2/5 rating as a reflection of my personal experience here, rather than the overall hotel perhaps. If you choose to stay here, as long as you check there are no events on you will probably have an adequate, albeit very unstylish, ;) experience.

"Decent meal except for risotto."

4
W9477LDterrys, Swinton, United Kingdom 01/12/2019

I was invited to a black tie dinner at this hotel and was impressed by the preparations and the decor. The drinks were a little OTT (£24 for an ordinary bottle of Pinot Grigio) but can't fault the service and the politeness of the staff. Despite there being a choice of main courses, my wife, 2 other guests sat at the same table and several others dotted around the room chose the risotto. Everyone of them sent their meal back, cold, tasteless and a case of one slice or two it was that pressed together. Surely a risotto shouldn't be too hard to make! It spoilt part of the night.

"Couldn't wait to go home so I could sleep!"

2
822daniellev, Manchester, United Kingdom 01/12/2019

We booked to stay here as we had tickets for Dunham massay and don't live nearby. I think our room must have been above a party and the music was so loud and the room was vibrating. We did ring down to reception but was told the music would stop at 12:30. I understand that it probably couldn't been helped but it's really not what you want for a weekend away. Once the music did stop, we couldn't sleep anyway as the beds and pillows were so hard. The double bed was just two beds pushed together and they kept pulling apart so that there was a big gap in the middle. We left early in the morning so that we could actually go home and get some sleep. One positive though, is that the man working on the bar at night was lovely !

"Noisy kitchen extraction"

2
User 29/11/2019

Noisy kitchen extraction under my room window. Couldn't get to sleep for a long time then woken early by it. Poor night sleep. Staff indifferent to the issue. This room must permanently suffer this issue, couldn't have been a surprise....

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear gavinb314, Thank you for your recent review. I would like to extend my apologies for the disappointment during your recent stay and with my apologies, I can confirm I have responded separately to the Medallia review you have posted. Kind regards, Scott.

"Great stay and great sleep"

5
User 26/11/2019

Last minute booking for work and found this gem, less than 65.00 brekki included. Evening meal ordered 2 starters as didn't want anything big and it was huge, staff really friendly bed comfy slept well.

"Friendly atmosphere; good location; disappointing bedrooms"

3
Catherine M, Richmond 26/11/2019

The staff at this hotel all seem very friendly and helpful. The standard bedrooms at this hotel are very small compared to other Best Westerns and the pillows very hard. If this is an issue for you, maybe spend an extra £20 for a larger room! The hotel has a good car park and is very close to many shops and restaurants in Altrincham. The hotel hosted a family occasion for us and did it very well. We had an unfortunate incident that was dealt with promptly, efficiently and with great sympathy by very helpful members of the hotel staff.

"Ideal and value for money"

5
User 18/11/2019

The first impression after the easy on site parking was the warm and friendly reception. All of the staff we had contact with were welcoming and nothing was too much trouble to make our stay comfortable. There is a good on site restaurant with a plentiful buffet breakfast but with special requests completed without difficulty and an evening menu which, while not large, provides a good selection of well cooked and presented food. The bedroom was clean with fresh linen and towels etc and it was refreshed on a daily basis as was the coffee and water. The bed was comfortable with a choice of 4 pillows. We have stayed here before and would have no hesitation in staying again.

"Good Hotel, Great service"

4
User 13/11/2019

Staff were welcoming, hotel lobby is very clean and tidy, my room was OK but just felt very dated was clean but lacked something. breakfast was nice with a fair choice. overall happy with my stay and will be back

"Good Location"

4
Lynda H, Bristol, United Kingdom 11/11/2019

Arrived late afternoon on a Monday. It was busy but managed to find a parking space outside the hotel which was a bonus. Reception was welcoming and quick and I was in my room in under 10 minutes. Room was cosy, but clean and had everything I needed. Ventured down to the Restaurant and had a very good meal with waitress service and thought it good value for money. After a good night's sleep went to try the Buffet breakfast. Although the choice on offer was good, it was difficult to enjoy the breakfast as being a lone traveller, I had to reserve my table by putting a cup of coffee on it and then watch it whilst getting the rest of the breakfast to ensure no-one else took it, this meant breakfast was a rather rushed affair which was a shame. All in all a pleasant stay, just a shame about the breakfast.

"Good meal with good company"

4
Climber52, Bolton , Lancashire 11/11/2019

I would give 4.5 if I could and it is very nearly a 5 . We have stayed here before and the staff are friendly and helpful . We were here for an evening meal ( private event ) and stayed overnight . The evening meal was hot and tasty and the service was very good We had asked for a quiet room and the Reception staff allocated a room which more than met our requirements . Breakfast next morning was also very good . The half a point deduction is due to the car parking at the time we visited . On previous occasions we have had no trouble parking as there have been plenty of available spaces . I think that there must have been quite a few events on as nearly all the spaces were filled including the disabled spaces ( no badges displayed ! ) This is a very minor “ gripe “ and would not prevent us staying here again .

"Unexplained item found in my food. "

1
Djcdigital, Cambridge, United Kingdom 07/11/2019

I discovered this item in my mouth whilst eating some food I made myself at breakfast , I Contacted the hotel by phone having left and asked for the manager with full intention of sending this photo to help get an idea of what it could be. It's one star because the manager did not bother returning my call. I still don't know what this is and this hotel doesn't care.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Djcdigital, I'm really sorry to hear that you have had such a bad experience both with breakfast and with the team not returning your call. My investigations have shown that I can indeed trace your call coming into the building but have not yet been able to speak to the duty manager who was assigned to call you back. Unfortunately, I am not able to locate your contact details from your profile name and would request that you make yourself know please to our operations manager Adele who will continue the investigation on my behalf. We need to make sure that we find out which food item you found the issue with as I am aware you did not make yourself known to the breakfast team on the day. Adeles email is adele.hankinson@cresta-court.co.uk. Once again with my apologies, I hope that we can resolve this issue very soon. Kind regards, Scott.

"Not very good"

3
malcandkaren123, Wakefield, United Kingdom 06/11/2019

Stayed here over night before we went on holiday. Parking was included and a taxi which is the only good thing about it. Reception looks great but the rooms are very very poor.needs to be updated. My daughter came over to see us as she lives in Manchester for a drink before we went away and the bar prices are ridiculous. Shame.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear malcandkaren123, Thank you for taking the time to review your recent stay. I am sorry that on this occasion we weren't able to meet with your expectations. I value and act on all feedback and I will use your constructive comments to challenge the senior team to improve standards for your next visit. Kind regards, Scott

"Excellent hotel & airport transfer"

5
User 05/11/2019

Excellent value for money with parking and airport transfer included. Very impressed with the hotel overall and the transfer service was very good. Would definitely recommend to anyone looking for airport hotel/parking/transfer.

"Great Stay"

5
User 05/11/2019

Stayed at the Cresta Court Hotel 5 times this year whilst using the airport. Each stay have been great and used the park and stay facility which has always been very efficient. Rooms are fine as we usually get an upgrade as a BW member. Food and drinks are not cheap but okay. Good location for bars and restaurants. £120 for bed, two weeks parking and transfers to the airport is very good value. Highly recommend and plan to use again many times in the future.

"Very friendly staff"

4
heatherbrown2019, Liverpool, United Kingdom 31/10/2019

Great hotel with friendly stafff. Good location close to the centre easy to walk in for something to eat or drink. Room was a bit small for a Standard Double just fitted a bed small chair desk. overall good hotel

"Pre-Flight Stay"

2
Cliffo03, Nottingham, United Kingdom 30/10/2019

Booked this hotel through Holiday Extras before a flight from Manchester Airport. Package included parking at the hotel for a week, a family room, breakfast and taxi transfers to and from the hotel. When we arrived we were checked in quickly and our transfer booked to the airport in the morning. The receptionist also gave us a card and explained how to book our transfer back after we got home. We went down to the restaurant for a meal. The service was painfully slow despite the restaurant being half empty. The food was ok, nothing special and when it came to ordering dessert we waited 40 minutes for a piece of banoffee pie. It's a cold dessert? Why did it take 40 minutes?! Our family room (for the 2 of us) had a single bed and a double bed. The rooms were a bit tired and there was questionable staining on one of the duvets and the curtains. The beds were extremely uncomfortable, it was like lying in a board! Sound proofing was non existent and we were woken up at 1am by a family next door. In the morning the shower pressure was rubbish, it took forever to wash the shampoo out of my hair. We then went down for breakfast which was a self serve buffet so was better than the night before. Transfer to the airport was quick and easy but when we came back to Manchester Airport I called the number on the card whilst in baggage reclaim and was told until we were outside of the airport they would not send a car to us, as a result we stood outside at 8pm for 30 minutes in the cold waiting to be picked up. Why they couldn't send a car whilst we were waiting for the luggage I will never know! We paid £155 for the night in the hotel, the parking and the breakfast and another £80 for the meal and drinks. Overall we were not impressed and will not be back.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Cliffo03, Thank you for reviewing your recent stay in advance of flying from Manchester airport. I'm really sorry that on this occasion we weren't able to meet with your expectations in respect of both the restaurant service and the amenities in the bedroom. I have today instigated a full investigation but I am unable to locate your booking based on your profile name alone. I do value and act on all feedback and I would like to resolve the issues you had noted. With this in mind I would be obliged if you could email me directly on gm@cresta-court.co.uk. Kind regards. Scott

"Pre flight hotel"

4
Alder300, Blyth, United Kingdom 27/10/2019

Booked as a package with car parking, stayed here a few times now, just a 10 minute drive to airport, room was clean and comfortable and compact, restaurant served a good breakfast with really friendly staff, you can have full English buffet or continental. Front desk staff friendly and helpful, wouldn't have any hesitation to stay here again, lots of pubs, takeaways along the main road in front of hotel, great price too.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Alder300, Thanks for your review and for the 4 "bubbles" I'm delighted that you have returned several times, that we were able to meet with your expectations and I am sure that your very constructive comments will be of great value to other users of this site. We look forward to seeing you soon. Kind regards. Scott

"Package deal (2 course meal/Bed and parking with taxi transfer to and from airport)"

5
smerrin123, Ashby de la Zouch, United Kingdom 24/10/2019

We booked a package deal (2 course evening meal/Bed and Parking with taxi transfer to and from the airport). Excellent value for money. We stayed for 1 night in a family room on the 9th October 2019, and had parking until the 17th October. I have to admit i was very pleasantly surprised by both the standard of accommodation and the food in the main restaurant. The family room was clean, spacious and comfortable. It had 2 double beds and a single bed. When we arrived at reception the lady was very helpful and friendly. She booked our taxi transfer for the morning and gave us the number to call for when we arrived back to the UK after our holiday for our return taxi. The restaurant service for the evening meal was excellent and the food was lovely - we all really enjoyed it. Would definitely stay again and i would recommend this hotel.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear smerrin123, Thank you for taking the time to review your recent stay. I am delighted that we appear to have met with all of your expectations and I have already shared your kind comments with the team. We look forward to welcoming you back the next time you fly from Manchester. Kind regards Scott

"All you need"

4
User 19/10/2019

Good hotel, clean well equipped rooms. Super friendly staff. Food basic but good with lots of choice. Breakfast cook needs to learn how to cook fried eggs though, mucky and uncooked! Very convienient for lots of places. Would stay here again.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Fatma151, Thank you very much for your 4 "bubble" review. I am really pleased that the rooms and staff met with your expectations. I am sorry however to read that we didn't continue this positive theme with breakfast and I'll be sure to look into this during the course of this week in order to rectify the egg issue for your return visit and for the benefit of other guests. Kind regards, Scott

"Park & fly option"

4
lynnf04, Stranraer, United Kingdom 18/10/2019

Use this hotel as it offers accommodation, car parking & taxi too & from airport. Always helpful, friendly staff. Quick check in/out. Only negative - rooms are always too warm even with fan on & windows open, need air conditioning

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear lynnf04, Thank you for taking the time to review your stay. I am delighted to hear your comments about the staff, I have already shared your review on the noticeboard. Sorry about the heat, we do suffer sometimes when the weather is warmer due to the construction of the building. We have started to investigate the possibility of portable aircon units to help with this situation. Hope to see you again soon. Kind regards Scott

"" NICE COMFORTABLE OVERNIGHT STAY BEFORE A SHORT DRIVE TO THE AIRPORT ""

4
pavlosrugbypaul, Wakefield, United Kingdom 09/10/2019

Having booked an Early Flight for our planned Holiday, we decided to Book into the Cresta Court Hotel as a Package deal which included Hotel Stay and Meet and Greet Airport Parking.On Arrival the Car Park at the Hotel was really quite Full,and I struggled to find a Space.When I did find space it was close by to an Electric Car Charging Point, and this was due to many guests paying for the Park and Ride Facility, which the Hotel offered.Once checked in at Reception we were given a Room on the 5th Floor, and duly made our way to the Lift.The Room was quite Basic but Clean, and was suited to our needs with all amenities including Tea and Coffee Facilities,Large Comfortable Bed,Large Flat Screen TV, and a Constant supply of Hot running Water,whatever time of the Evening,and a choice of taking a Shower or Bath. The Room was both Warm and Comfortable and after taking our Evening Dinner at the Restaurant which was also very nice, we both settled down for the Evening before awaking for our short drive to the Airport the following Morning.One of the Best Nights sleep I have had in an Hotel, and the short Drive to the Airport took no more than 14-15 Minutes.Well Worth a Stay if wanting to stay at one of the Cheaper Hotels, yet within reasonable distance of the Airport.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear pavlosrugbypaul, Thanks for providing such a comprehensive review of your recent stay. I am sure that this type of constructive review will be of benefit to other users of this site. I am pleased that on the whole we were able to meet with your expectations and we certainly look forward to welcoming you back the next time you fly from Manchester. Kind regards Scott

"Overnight stay before early flight -"

5
20Louise14, Kingston-upon-Hull, United Kingdom 08/10/2019

Stayed here for just one night as had a early flight out from Manchester the following morning, we didn't arrive until late, check in was super quick and friendly. The room was large, plenty of space, tea/coffee facilities and very clean. Very handy to stay close to the airport without the airport noise causing any issues -

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear 20Louise14, Thank you for completing a review regarding your recent stay at our property. I was pleased to note that on the whole, your feedback was positive. Your business is very important to us and we value your feedback. This often reaffirms that we do meet customers' expectations and I have already shared your review with the team. We look forward to welcoming you back in the near future Kind Regards. Scott

"Comfortable stay"

5
Julia M, Insch, United Kingdom 07/10/2019

I had a double room the second floor. The hotel was clean, tidy and warm. NIce sized room. Staff were helpful and professional. I had a noise issue with room next door where the staff dealt with. I will be back, thank you.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Julia M, Thank you for reviewing your recent stay at the Cresta Court. Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Scott

"The joy of a comfortable bed!"

4
Gillian J, Shropshire, United Kingdom 04/10/2019

Stayed (as we normally do) after our flight back from a Med holiday. So good to get back to a comfortable bed, quiet surroundings and no loud music. Staff very helpful and quick to respond to any queries or problems (couldn't get TV to switch on - but sorted within 5 minutes). It's definitely our stop off point before/after a flight, and the drop off/pick up works really well.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Gillian J, Thank you for taking the time to review your recent stay. I am delighted that you have provided such a positive review and I have shared your kind comments with the team. We look forward to welcoming you back to the Cresta Court in the not too distant future. Kind regards. Scott.

"Good location for Old Trafford"

4
DaveBoss, Northampton, United Kingdom 02/10/2019

Stayed one night as we went to an evening match at Old Trafford. Hotel is well located for tram or taxi is just £15. Hotel was easy to find and has lots of parking. WiFi worked well. Nice reception, lobby and bar area. We didn't eat in the restaurant. Rooms are clean, bathroom was very small and shower water pressure was poor. Got a nice quiet nights sleep on a firm but comfortable bed. Didn't have breakfast.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear DaveBoss Thank you for completing a review regarding your recent stay at our property. I was pleased to note that on the whole, your feedback was positive. Your business is very important to us and we value your feedback. This often reaffirms that we do meet customers' expectations and I have already shared your review with the team. We look forward to welcoming you back in the near future. Kind regards. Scott

"Cresta Court Doesn't Disappoint"

4
User 30/09/2019

We have stayed at Cresta Court Hotel in Altrincham several times for the simple fact that we know that we will have a great stay. This time was no different...great stay. The room, although on the small side was very comfortable. The bed was great, but the pillows were on the hard side. The staff here are phenomenal. Always ready to make your stay pleasant and comfortable. The breakfast is one of the best we've had. Being from Canada, we are used to good fried eggs and it has been a challenge finding a restaurant that knows how to fry them. Voila...Cresta Court chefs know how. Best friend eggs in Altrincham. We have Cresta Court booked again in Feb 2020 when we return to UK from Canada.

"Stay park and fly"

5
Dazman1973, Sunderland UK 29/09/2019

Had a great 1 night stay before 9 hour flight to Florida. Car left for 2 weeks no issues. Stayed in 2 bedroom family suite which was very spacious and comfortable staff very friendly and helpful. Local pub for dinner which was a mistake as should have eat at hotel.

"Faith restored "

4
MrsCP1984, South Shields, United Kingdom 26/09/2019

After a terrible stay last August the crests court offered us a free night stay for the next time we used the hotel. We have stayed here 5 times over the years. I'm pleased to say this stay was spot on. The first room we got the bed was too small my husband is 6ft 3 and needs the room, the moved us straight away to a bigger room. The hotel is clean and quiet. U get what u pay for. The parking and taxi service available is brilliant.

"One night with car parking"

4
Charlie-m18, Brighouse, United Kingdom 26/09/2019

We had a lovely stay here with a fantastic car park for our holiday. The reception staff were lovely the room & bathroom adequate for one night although my husband thought we might get an upgrade due to his Best Western status. We did not eat so cannot comment on the restaurant although it looked very busy. Enjoyed a drink at the bar as a start to our trip. We had an early start & the transport was on time & efficient. On return the taxi transfer was at the airport very promptly.

"Not the quality I expected from a Best Western - Rooms needs deep cleaning"

2
Anna F, South San Franc 20/09/2019

Our room had a very strong odor of mold. The source came from the bathroom. Both the shower curtain and the bathroom walls had visible patches of mold. We practically ran the bathroom exhaust fan 24/7 but the odor never abated. We kept the room window open whenever we were there. The rooms needs deep cleaning, not just masking sprays which only add to the odor load. This was the not the quality I expected from a Best Western.

"Night before flying from Manchester "

1
Clipclopblack, Derby, United Kingdom 17/09/2019

This is the worst Best Western hotel I've every stayed in. I've emailed the hotel 3 times about my complaint and still no reply after 10 days so here you have it. Outside the hotel is dated and car parking tight, on entrance it looked beautiful. That's where it ends. Our double room was so small it was difficult to get around, the bedroom was dirty, not just a few days worth of dust but months. The bathroom again dated and dirty. The walls are paper thin, we could hear next doors TV. I raised my complaint at checkout, I sent an email, after no response I emailed again, still no response. Do not stay at this hotel, a premier inn would be much better

"Overnight stay before flying out to New York"

4
Diane C, Tamworth, United Kingdom 17/09/2019

Cresta Court is a great place to stay prior to flying form Manchester airport. Great value for money room, parking for 10 days and taxi to and from the airport just £82. Reception staff friendly and helpful assisted us with our online check in and printed off boarding passes. Drinks in the bar a bit pricey but it was the start of our holiday, we ate in the hotel restaurant, food was good and well priced. I would use this hotel again in the future.

"Cresta Court Hotel"

5
906sales, County Monaghan, Ireland 16/09/2019

Lovely hotel to stay in. Staff are very helpful and friendly. The rooms are very comfortable and spotlessly clean.Always a great welcome every time I arrive. Everything about the hotel and its location is excellent.

"Nicest bed and food I've had at a hotel"

5
zerocool3397, Oxenhope, United Kingdom 13/09/2019

So I stayed he for a few days with work. Gotta say I was impressed. Staff were friendly and nice, food was fantastic and even the room although not massive was clean, tidy and comfortable. So much better than the travel lodge that my colleagues had to stay in. So it's not the cheapest but you know what, it was worth the price. Honestly I would go back. Massive thanks to all the staff for being so nice and helpful.

"Airport stay"

4
poppy_200153, Rotherham, United Kingdom 09/09/2019

Got this hotel as park of a package with airport parking as we had a 6am flight to Spain. So was a good price! Parking can be a little tight. Hotel ideally located for shops bars and restaurants. Tea coffee and biscuits available in the room. Room quite large with plenty of room and clean king size bed. The only thing I would say is that it's quite noisy at night tone cars and ambulances going past as we were on the front of the hotel. Would stay again

"Parking a nightmare"

1
sheila f, Manchester, United Kingdom 09/09/2019

We met some friends in reception that were staying having just returned from Greece. Car park was an absolute Nightmare to park so full and spaces so small. And certainly not enough disabled parking. We decided to eat and drink at hotel, well to be honest its a long time since we've had such a rubbish meal Not a great deal of choice and so over priced really wine prices were ridiculous £26.00 for a bottle of very average wine. But the food was a disgrace, frozen fish lm sure and the chips were cold Supposed to be potatoes with skin on Well cant find words for them nothing was hot s really poor meal. Would have gone somewhere local even though it was raining, had we realised it was going to be so poor. Thankfully our friends did enjoy there breakfast before there journey home . But don't think they will be going there again. We met them last time at the Great western at Handforth they had a much Nicer room and the food was delicious. Don't think l would give this hotel

"Everything in one place."

5
walesismint, Doncaster, United Kingdom 07/09/2019

Ideal hotel to use as a base for meetings we had in Manchester. Functional and pleasant surroundings within the hotel. Good sized bed and ample storage space for clothes and luggage. Plenty of tea and coffee in the room along with biscuits. The longe bar and restaurant provided a good variety of drinks and food both for dinner and breakfast. Would definitely stay again if work dictate I need be in Manchester in the future.

"Accessible Room - It Isn't"

3
lindagP8494KQ, Aberdeen, United Kingdom 05/09/2019

Stayed overnight before going to airport. Room is large but having a double bed and a single and beside units meant it felt much smaller. We were not asked if we required assistance in the event of a fire or where the refuge area was. There are no pull cords anywhere but there are handrails and grab bars in the bathroom. Bathroom is spacious but has a step for getting into the shower, the shower seat looked and felt unsafe as the legs pushed against the wall behind the shower. The power sockets were all located in one area and difficult to use for charging a wheelchair as it would block entrance to the bathroom. We also ordered room service but had to look online for a menu which was ridiculous, very limited choice - only a burger with fries which sounded great. On ordering we were notified of a £5 charge which we agreed to but the food was not great, lettuce had seen better days, onion rings were very soggy and tasted disgusting. We ate what we could of the deep fried burger and cold fries, no salt to add seasoning. We didn't book breakfast but after the burgers we thought it best to skip it and get something at the airport. Great staff and very helpful and friendly. We don't feel that we could stay here again if needed, thankfully there are lots of other choices.

"we stayed in the recently opened annex - superb"

5
User 04/09/2019

Room was fab, probably the best room for this class of hotel we have ever stayed in. Staff were excellent and honest. We left behind an expensive iPad in the room and when we contacted the hotel a few hours later it had been found and handed in to reception - what more can I say but thank you.

"Stayed whilst at music festival"

5
EllieJames10901, Liverpool, United Kingdom 04/09/2019

Me & my friends spent 3 nights here whilst at a local music festival Creamfields. The hotel was lovely, the staff were all lovely. Special mention for Lisa our room cleaner. somehow she managed to get the make up & fake tan stains out off everything (it was bad) also the glitter that was EVERYWHERE. We were so worried we would be charged for the mess but she re assured us she would do her best.. which she definitely did! Will definitely be staying here again next year, the mini bus to creamfields was also cheap from the hotel!

"Functional"

4
Mark F, Portsmouth, United Kingdom 28/08/2019

Check in process fine. Room as you would expect. Parking very easy and plenty of spaces. Hotel isvideally located for access to travel, local pubs/eateries as well as the superb altrincham market. Good value

"Compliment!"

5
alexandramRx, Reykjavik, Iceland 25/08/2019

I stayed at the hotel for 5 nights with my boyfriend and 2 friends in another room and we had a lovely stay. It's a good location with many restaurants near by. I just wanted to especially compliment Amy, the woman who cleaned our room. I accidentally threw up on the floor and bed and she cleaned it so nicely and was so polite about it when I told her. She deserves some props :D thank you so much!

"Did the job"

3
Sian W, Lichfield, United Kingdom 23/08/2019

We stayed here the night before our honeymoon flight and loved that you could book an evening meal as an alternative to breakfast with your room because when catching a 7am flight we didn't want to pay for a breakfast we wouldn't get. Knowing the occasion we were told we were in a "nicer" standard double, which was sizable and very pleasant. The evening meal was lovely, although the service wasn't the sharpest, but it was a low cost option and served it's purpose. We LOVED the posh coffee machine in the room, and the receptionist staff were excellent. The only big negative that was an irritation was that it was advertised that the taxi to the airport would be £12 but that leaves off the "dropping off charge" which we were only told about when we asked.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Sian W, Thank you so taking the time to review your recent stay here at Cresta Court. I'm sure that your constructive comments will be of use to other users of this site. I'm sorry to note that service wasn't "sharp" and that you felt the communication regarding transfers wasn't very accurate. I can assure you that I have both of these issues in hand. I was delighted to hear that you found the reception staff to be so accommodating. They were really pleased to learn of your comments. We look forward to seeing you the next time you fly from Manchester. Kind regards, Scott

"Going to a 50th birthday party nearby."

5
joan b, Manchester, United Kingdom 20/08/2019

Check in was made easy and as we had lots of questions she was able to deal with this quickly, the check out was just as easy and effortless. The room was lovely and comfy and had everything you needed for your stay, including a clock with an alarm, which these days you just don't seem to get. As I have difficulty walking they gave us a room near to the lift, which I really appreciated. The only thing I would say is the carpet needs cleaning or changing but had been hovered and also there was a small stain in the bath, everything else was top notch and the place was clean. I have only dropped one mark for the room re this and not anything further. Breakfast was fabulous. Large choice and as much as you want and was piping hot. As fast as anything ran out it was replenished. Staff friendly and not overbearing. After you have eaten if you want you can take a coffee into the lounge where the seats are so comfy and you can just relax. For the evening there is a well stocked bar and the restaurant serves excellent food which we are going back soon to try. You can also get room service up to 9.30. There is a large carpark. Lovely stay and will use them again

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear joan b, Thank you very much for such a positive review. I'm delighted that we were able to meet your expectations on so many levels and I'm sure your comments will help other users of this site, I do hope that we see you again really soon. Kind regards Scott

"Dark and masculine "

4
Cyprusrabbit, Rushden, United Kingdom 19/08/2019

Hotel was good value. We stayed here as part of a airport hotel and parking package. Staff pleasant. We didn't eat dinner here and opted to go to the local pub a five minute walk away. Thought breakfast was expensive at £15 a head. Room was clean. They only thing I disliked about the hotel is it's very dark. The room was all dark browns even down to the shower gels etc. Now it's not that I don't like browns lol. It just it made it all quite dull and not light and airy. The main bar is also brown with sports pictures on the walls. I sound picky I know, but I'm really not. Overall it's a nice place to lay your head for the night.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Cyprusrabbit, Thank you for reviewing your recent stay with us here at the Cresta Court. I'm sure that your very constructive comments will be of use to other users of this site. Thanks also for your observations regarding the colour palate in the hotel. It's not something that I'd realised before but I've made it an action point on my projects list to investigate further. Kind regards. Scott

"Be aware "

2
ELLY3535, WASHINGTON 19/08/2019

The hotel offers party nights and other events as well as park stay and fly packages For me unless there is a separate area of the hotel to offer the park stay and fly package were guests arrive and leave at all hours of day and especially night will not be disturbed they should not offer this package We booked a here as we were staying on a Sunday and thought this would minimise noise as we needed to be up at 2.45 am to go to airport We checked in about 2pm by a very nice lady I noticed that there was a lot of wedding guests around a we were advised that his would be a all day and night event we then made our way to our room which was first floor right next to lift not a good start the room was ok but not deluxe in my opinion it was very hot I spotted the A/C unit under window so thought it would be ok unfortunately this didn't work instead I found a tiny fan in wardrobe I spoke to the lady on reception regarding room location and voiced my concern about noise as I am a very light sleeper and she assured me that there would be no noise based on location so I took her at her word We then had a walk to Altrincham market had some food a few drinks which was very good on return to hotel we tried to get a early night with have to get up super early after being asleep about a hour later we were woken by kids attending wedding running up and down corridors knocking on doors so I reported this to reception but it only seemed to stop after my wife went out and had a word with them but by this time we were wide awake We were booked to stay again on return so we decided not to return so I cancelled booking online and emailed the hotels reservation to inform them of this 2 weeks later still no response from hotel We booked Travelodge around for about half the price of hotel we had a great night sleep So I would recommend checking with hotel before booking to check if any events are on if they is I would recommend Travelodge

"Great stay"

4
User 17/08/2019

Family room for a family of 6 was really big and accommodating for us all really nice stay. The room had a double bed on it's own then a off room with 2 singles and 2 double pull out beds were very comfortable had a great night sleep.

"Good value"

4
pierrebleu, Liverpool 12/08/2019

This is a very reasonably priced hotel well placed in Altrincham for either a base for Manchester or the airport. It is nothing special but it is clean. Bathroom needs a bit of an update but it isn't so far gone as to make you turn your nose up and it was clean. Bed was comfortable. Room snmall but functional. It also has free car parking, whihc is ararity these days.

"A week in Altrincham"

4
User 09/08/2019

The hotel was of good quality. The room was a little compact, and quite warm. It was August, but the room should have air-conditioning. If not should have alternative bedding to the 10Tog duvet. All the staff were excellent, very helpful and informative. Will stay here in the future.

"Wedding"

5
tonysutcliffe45, Manchester, United Kingdom 09/08/2019

Great wedding venue. Food fantastic, wedding advice and implementation perfect. DJ brilliant as we were very particular as to the type of music we wanted. Finally all the staff in particular Adele were top class friendly, funny and very professional. Highly recommend

"John & Chris Brisbane"

2
johnkackerley, Brisbane, Australia 01/08/2019

Excellent stay and staff wonderful. Location perfect. We had flown in from Brisbane to see friends and relatives, so we were in and out all the time and greeted by the staff on all our returns Well done to you all.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear johnkackerley, Thank you for taking the time to review your recent stay. I am delighted to hear that you were so pleased with the team here at Cresta Court. I hope you have a safe journey back to Brisbane and will join us again in the future if you find yourself back in Altrincham. Kind Regards, Scott

"Great for a night before a flight!"

4
Charlie T, Bristol, United Kingdom 31/07/2019

This hotel is perfect for a short stay. It has a good bar, great restaurant and lovely staff. The rooms are just right with tea and coffee, an iron and a hairdryer. The family room is amazing and extremely spacious! Definitely recommend for short stays. It's located in a town so is near pubs and restaurants and they provide activities that are nearby.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Charlie T, Thank you for reviewing your recent stay at the Best Western Cresta Court Hotel. Your business is very important to us and we value all feedback. We're very fortunate to be located in the town centre of Altrincham and I am pleased that this suited your needs. We hope you will come back and see us again soon. Kind Regards, Scott

"Was OK"

3
Linda K, Dublin, Ireland 29/07/2019

We stayed here for 2 nights for the soap tour with my mam and my 1o year old daughter. They put a bed in the room for my daughter a double bed was meant to be a sofa bed but it was a lumpy mattress held up with cushions from a sofa, where it was located was very bad my daughter hit off the bed 3 times as did we. I thought she was over reacting about how uncomfortable the bed Was till I got into it it would have been impossible to sleep in it then I looked down and saw what was holding it up so none of us slept in it I gave the double bed to my mam and my daughter and I tried to sleep on the floor. The food wouldn't be great we paid 99 pound for a meal in the restaurant and it wasn't great to be honest. The staff were really friendly and the household staff really need to get a pat on the back there very good at there job. I'm so glad to be at home in my own bed tonight to catch up on sleep

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Linda K, Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. I'm so sorry your stay was uncomfortable for yourself and your daughter- this isn't the standards we aim to provide at the hotel and it disappoints me that you weren't satisfied with your stay. Furthermore, thank you for your lovely comments about the Cresta team, I will use this feedback to commend them for their hard work. We hope to welcome you back soon. Kind Regards, Scott

"Great for Tatton Park Flower Show"

5
MaunConsulting, Nuneaton, United Kingdom 25/07/2019

Stayed here for the last few years whilst I exhibit at Tatton Park Flower Show. Really handy to get to Tatton Park with no traffic issues. Lots of shops and amenities nearby so really convenient. The team at the hotel are very friendly and accommodating. Karen and Bev on breakfast are great. Such a a pleasure to see them each year when I return. They are so friendly and always smiling each morning. Already booked for 2020

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear MaunConsulting, Thank you for taking the time to review your stay. I am delighted to hear that you were pleased with the team here at the Cresta Court especially our breakfast team, I have passed your lovely feedback onto Karen and Bev and they are delighted as are the rest of the Cresta Team. We will look forward to welcoming you back again in 2020! Kind regards, Scott

"A mixed review "

3
74sld, Slough, United Kingdom 21/07/2019

Stayed for 2 nights in July for a wedding The good points: - Staff were all really friendly and helpful - location was good, in s small market town with plenty of nice pubs and restaurants within easy walking distance - public areas of the hotel were really nice The bad points: - bedroom was ridiculously hot with no air con and windows that barely open - rooms were very dated and the bathroom was shabby - food at a function we attended wasn't great

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear 74sld, Thank you very much for taking the time to provide such a constructive review. I will use this to commend the staff, I'm sure they'll appreciate your kind comments. This last week has certainly been excessive in terms of heat and I have taken the comments from both you and other clients to see what action I need to take in the future with the windows and air-con units if we have another (very welcome) heatwave. I'm sorry to note that the function food did not meet with your expectations and in order to investigate this further, I would be pleased to hear any further, more detailed comments you may have. If you do have a spare minute, my email is gm@cresta-court.co.uk. Kind regards, Scott

"Lovely "

4
lanie2602, Wrexham, United Kingdom 16/07/2019

We went to a family parry here. What a nice place. Friendly staff. Comfy beds. The room the party was in was really nice. Car park is not massive but we had no problem parking at 3 PM. Rooms were nice. No problem with noise late at night. Will use again

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear lanie2602, Thank you for your review, and for your kind comments. I'm sure that your review will be of benefit to other users of this site and I am delighted that you will use us again. We look forward to welcoming you back then. Kind regards, Scott

"Fantastic"

5
User 13/07/2019

I was a guest last weekend with a wedding party and was very happy with my room, it was very clean and comfortable. All the hotel staff were helpful and polite, but your room attendants were amazing, I asked for a cloth to clean up a drink my daughter had spilled but Lisa insisted on cleaning it herself, she saw my children arguing over a note pad in the room and returned with 1 for each of them, I further asked Lisa and her colleague Amy for extra milk and towels and received them promptly with a smile. Nothing was too much trouble for them. I had a very pleasant experience. Thank you

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear mbuckley1 Thank you for taking the time to review your stay. I am delighted to hear that you were so pleased with the team here at Cresta Court especially the interaction of the housekeeping team. They were really pleased to read your comments, thank you. Kind regards Scott

"Alright for1 night"

3
Scubasteve647604, Northumberland 09/07/2019

Poor food and service in the restaurant, staff did not know what they were doing, looked like they had not been trained. Had to question to be served evening meal, not what I expect in a hotel. We had planned ahead but tables were not set up and the group was then split up for the meal.. Breakfast was ok. Room very small and very hot.Ok for a 1 night stay but would eat elsewhere.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Scubasteve647604, Thank you for the review. I have already responded to you directly via the Medallia brand survey you completed on the same day you provided this facsimile. Kind regards, Scott

"First Impressions count"

3
Dowboy9, Cardiff, United Kingdom 08/07/2019

The website states that they have ample parking spaces. Not if you arrive after 9pm they dont. Plus the spaces are small. Guy at reception was not the best. Just asked me to pay. He gave me room key. And I had to ask what room it is, where it is, where is breakfast served etc etc. Anyway, that aside room was good and clean. Although I requested a quiet room they gave me one at the front of the hotel on the main road. From 4am I was awake with the traffic. 4/10

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Dowboy9, Thank you for taking the time to review your stay with us at the Cresta Court. I am sorry that we have disappointed you on this particular visit. I do take note of all feedback and I will use the comments you have made to improve our standards and service. Kind regards, Scott

"Stop over"

3
HAPPYDAYS1995, Leeds, United Kingdom 08/07/2019

We and our friends stayed here for 1 night before going to Manchester airport, the hotel is in a great location handy for the town and airport we have stayed here a number of times over the years but unfortunately the room we're allocated was very hot with only a fan to cool also the bed was extremely hard for our taste so would choose wisely a bedroom and floor location, but would use again.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear HAPPYDAYS1995, Thank you for taking the time to review your recent stay and I was sorry to note that this was not as positive a visit as it has been in the past. We are in the process of replacing mattresses but unfortunately, we cannot locate your booking from your profile name. Perhaps you would be good enough to contact me (gm@cresta-court.co.uk) and I will action. Kind regard, Scott

"Hotel was pretty good"

4
melh901, Cannock, United Kingdom 06/07/2019

Water pressure is poor, If you are having a tab put on your CC make sure you ask how much. they stopped me £400 for a 5 night stay. Not all their fault to be fair but just check never the less. House keeping didn't fill up the sugar not major but a pain when you just want a cuppa before bed the hassle I didn't need.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear melh901, Thanks for reviewing your stay and for your constructive comments. If your account was not prepaid then it would be normal to "pre authorise" the amount on your card for the room and/or additional charges. This would then be absorbed when you paid and anything not used would be released back to your card. If there is anything different to my statement in your case, please let me know and I'll investigate (gm@cresta-court.co.uk). The lack of sugar I agree is a real hassle and I'm sorry that it caused you inconvenience. Kind regards Scott

"A good base for Manchester Airport"

5
Helen K, Grimsby, United Kingdom 06/07/2019

We booked the hotel, for our early morning flight to Rome. 3 adults and was very impressed with the room. 2 double beds and a single. Plenty of room. Clean bathroom with a good shower. Taxis from and to the airport were included in the price, together with parking. A great find and great service.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Helen K Wow, thank you. I have already shared your comments on the staff notice board and I'm sure that the team will be as pleased as I am. We look forward to welcoming you back the next time you fly from Manchester. Kind regards, Scott

"GOOD CHOICE"

4
CARL C, Stoke-on-Trent, United Kingdom 04/07/2019

We recently booked a one night stay plus 14 nights parking deal at the Cresta Court due to a 6 a.m. flight time. Very simple check in. Clear instructions on where to park. Very nice restaurant and bar area. Very nice food. Clean, comfortable room with a decent shower. Friendly staff. Alarm call was bang on time and the airport transfer (included in the deal) was well organised. Pick up from the airport on our return was just as easy. Well recommended.

"Stop over before flight"

4
johnthefox1234, Cumbria, United Kingdom 02/07/2019

Good place to stay altringham is a very nice place. Hotel good and the food. Staying again in September. Leaving the car and getting taxi to airport..Reasonably priced also. Would recommend this hotel

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear johnthefox1234, Thanks for your review and for your recommendation. I'm really pleased to note that we clearly met your expectations and that you have already booked to stay again in September. We look forward to welcoming you back then. Regards, Scott

"Good service, handy for the airport"

5
John W, Doncaster 27/06/2019

We stayed overnight before an early morning flight from Manchester. The prices were better than for hotels on the airport and it was only a ten minute taxi ride plus you just leave your car and keep your keys. The staff were helpful and arranged everything. We will use it again for sure.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear John W, I'm delighted to note that you found us to meet and perhaps even exceed your expectations and thank you for taking the time to review your stay. What I am most pleased about though is that you will use us again and the team and I look forward to welcoming you back soon. Regards, Scott

"Cresta run"

4
User 24/06/2019

Very pleasant stay, staff extremely courteous and helpful. Car park is a bit of nightmare but no reason to even consider not returning again. If I could change anything I would concentrate on making the food and drinks more affordable or at least bring them in line with this level of hotel price wise.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Andy M Thank you for your review and for your very constructive comments and for your kind words regarding the staff, one of Crestas biggest assets! I appreciate that the car park is often very busy and I'm very pleased to note it hasn't put you off staying again. I will take your comments regarding the food and drink to the senior team to review pricing. I look forward to welcoming you back soon. Kind regards Scott

"Not bad"

3
Safari64417344159, Galway, Ireland 23/06/2019

Good location. Needs some renovation specially upgrading carpets. One night was noisy due to an accident on road. Other night child crying from floor up. Overall above average from value for money point of view

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Safari64417344159, Thank you for taking the time to comment on your recent stay. I'm sorry to note that your experience wasn't up to your expectations. Unfortunately, I cannot locate your booking and therefore which room you were in to check the carpets, perhaps you could email me directly on gm@cresta-court.co.uk in order for me to investigate further. I'm sure you appreciate that sometimes external noise is outwith our control however I am sorry that it added to your disappointment and although it's often inconvenient I'm sure we could have arranged a room move for you. I look forward to the opportunity of welcoming you back soon. Kind regards, Scott

"Stay in Manchester"

4
User 21/06/2019

I stayed here for two nights on my recent trip to Manchester and generally had a nice stay. I wasn't at the Hotel much as I was very busy during my stay but whenever I was at the Hotel the experience was a good one. Staff were very friendly and welcoming, the room for one person was just what I needed, Bed was comfortable and Bathroom was nice. Location wise aswell it's great being easily accessible on the main road and an easy walk to the Metro. The highlight for me however though was the Breakfast, the quality of the Continental and Cooked options was great with alot to choose from. Personally I liked the layout of the dining area for Breakfast and I was a fan of the self-service style. If I was to criticise, my only criticisms would be not being able to put two single beds together to make a double like you can do in alot of twin rooms. It would have been nice to have that option and the room was noisy first thing in the morning which woke me up and kept me awake despite the good sleep on the whole. Overall however next time I'm in Manchester I'd be happy to stay at Cresta Court again, especially for it's location and breakfast.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear CommissarTownsend, Thank you very much for the review and for your kind comments particularly about the team here at Cresta. I have already shared your comments and they are delighted. With regards to the bed situation, most of our twin bedded rooms are zip and links and could have been converted to a king. I'm not sure if you did enquire at reception but I'm sure we could have arranged a room move for you had you enquired. I'm really pleased that you enjoyed the breakfast experience with Bev and her team, an easy stress-free breakfast certainly sets you up for the day. See you again soon. Kind regards, Scott

"FANTASTIC STAY, GREAT STAFF, GREAT FOOD, PERFECT FOR MANCHESTER AIRPORT"

5
JONNYSCOTT0120, Bolton, United Kingdom 19/06/2019

Myself and 3 other friends stayed on the 7th June 2019 for an early flight from Manchester airport the following morning on a stag doo! Perfect location from Manchester airport. Very easy to organise a night stay, over email with Ricki the Reservations Manager! Andrea and Charlene the staff on Reception were fantastic and very quick and attentive on check in. Dined in the restaurant for food at night. Food was great and great service!! Also Raf the night reception manager was very helpful in the morning with our transfer to the airport. Fully recommend, excellent stay!!

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Q1314HOjonathans, Thank you for such a great review. The staff were so pleased with your kind comments and I am delighted to have met with so many of your requirements and expectations. I hope you enjoyed the stag do and that we have the opportunity to welcome you back the next time you fly from Manchester. Kind regards, Scott

"Fine for one night"

3
jokemp79, Ossett, United Kingdom 14/06/2019

I stayed here for one night before an early flight the following day. The room was fine for what we needed. The bar area was nice and I enjoyed an evening meal which was also good. Staff were friendly. The only thing that let the hotel down was a horrible damp smell in the bathroom. I think it was from the shower curtain.

"Holiday time hotel"

5
476janice, Scotland, United Kingdom 04/06/2019

I've been to this hotel a number of times as I'm from Scotland and we fly from down south most times and use this hotel,it's very good and the food is really nice in the evening it's very close to airport will use again later this year

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear 476janice Thank you for taking the time to review your recent stay. I am delighted that you have provided such a positive review and I have shared your kind comments with the team. We look forward to welcoming you back to the Cresta Court later in the year. Kind regards Scott

"A reassuring experience after a flight cancellation"

5
User 03/06/2019

I stayed here after my flight to Berlin was cancelled. The hotel is a £15 taxi drive from the airport. The hotel staff were very accommodating which took the edge off the disappointment on the cancellation. They provided a free buffet-style dinner, a free coffee in the morning and a wholesome lunch. The staff were very helpful in answering questions regarding taxi bookings and the local area. The hotel is situated close to the Altrincham city centre which I found to be pleasantly modern. The reception even sorted out late check-out for me, which I was grateful for given my evening flight. Thank you to everyone at this hotel for providing much needed comfort in a difficult situation.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear cheesypeesy, Thank you very much for your kind comments regarding the staff here at the hotel. We appreciate that its often very difficult to settle when you expect to be on a plane and the staff always make sure they can assist where possible. I have already shared your review on the noticeboard and I'm sure it will delight the team. We look forward to welcoming you back soon. Kind regards Scott

"perfect for airport hotel and parking"

4
andy g, Huddersfield, United Kingdom 02/06/2019

booked this for 1 night, car parking and trip to and from Manchester airport. Firstly the hotel is of a reasonable standard, rooms a bit small, good bed and bathroom What made it great for us was the seamless way parking for the duration of our holiday (we got to keep our car keys so knew EXACTLY where our car was all the time) and taxis to and from the airport were so punctual and easy to organise. Did all we wanted at a reasonable and would not hesitate to recommend and use again

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear andy g, Thank you for taking the time to provide the review of your park and fly package in advance of your recent holiday. I am sure that your comments will be of benefit to other users of this site. We look forward to welcoming you back the next time you fly from Manchester. Kind regards Scott

"Manchestr is the pits"

1
Wanderer31690003520, Cape Town Central, South Africa 02/06/2019

A nice hotel in a good location but with terribkle food and service in the reataurant that juist made the entire experience awful, particualrly to find aftyer al ong dfrive uop fropm Londfaon that they had managed tio burn the lasagna.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Wanderer31690003520, Thank you for your recent review. I have already responded to you privately after you provided a brand survey on the same day you posted this review. If I can be of any further assistance, please contact me directly on the email you already have. Kind regards Scott

"Fleas hopping in the bed"

1
FiBBath, Bath 31/05/2019

Stayed overnight on 21st April, before flight, never again! My mum woke up in the middle of the night as it was so hot (no air con) and when she pulled back the covers, two fleas were jumping around her bed, my sister in the next bed witnessed this. Mum managed to swat them, but obviously no one slept the rest of the night. Complained to the reception in the morning who said they would pass a message on to manager who would contact us. No response, so complained again when we returned from holiday, and again the manager was not available so they took Mums contact details again. We have still not had any contact from the hotel or the manager to apologise for this incident, despite completing and online customer survey, and posting on social media. We are disgusted with the terrible customer service and will not stay here again.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear FiBBath, Thank you for your review. I am sorry to hear that you were disappointed with the response from the hotel. My understanding was that the duty manager investigated the following day and that you had spoken to the reception manager on your return from holiday. As I am sure you are no doubt aware, fleas prefer to live on pet cats or dogs and to our knowledge, no animals have stayed in the room you occupied. If you do change your mind about staying again or if I can be of any further assistance, please contact me via my email address you have from your online survey. Kind regards Scott

"Good all round hotel"

4
Glynn K, Loomis, United States 27/05/2019

Reasonable hotel, conveniently located with just a 5-minute walk to the town center. The hotel seemed very busy, 24/7, and the car park was always quite full. Parking spaces were pretty tight. Comfortable room. Friendly, helpful receptionist, but the bar/lounge staff were less so - enough to persuade us to eat out both nights. Fortunately, there's a wide variety of restaurants in the center. The hotel demanded 100% payment up front at check-in, but didn't offer a receipt, even though I paid cash. I stood my ground, and eventually got a proof of deposit. Never did get a receipt on check-out though. Overall, a mostly positive experience, with a price point that felt about right for the location and quality of hotel.

"Good 3 Star"

4
kelly T, Worcester, United Kingdom 27/05/2019

The prices of the rooms here in comparison to central Manchester is very reasonable and free parking too.Although the exterior of the hotel isn't all that appealing, the reception and bar area are decorated lovely. The girl on reception was very friendly and helpful and gave us a nice greeting. The rooms although adequate are a little dated, very clean but no air conditioning and a plastic shower curtain, we still had a comfortable stay. We ate in the restaurant and the food was superb, presented lovely and very tasty! We would definitely recommend you come and stay

"Fine for a night"

4
Ian G, Durham, United Kingdom 26/05/2019

Stayed overnight when we were going to the arena to see Hugh Jackman. Found staying in Altrincham & travelling into the city on the tram easy. The hotel being an easy 10 minute stroll to the station. As for the hotel itself. We had a "standard" double room. Quite small but ok for the one night. Plenty of parking. Clean & tidy but a bit dated. No a/c in the room so ended up with the fan (provided) running all night. Had breakfast in the hotel & whilst standard fayre for this level of hotel, it was good to see a range of such as glutton free items available. Would I stay here again? Am guessing that a lot of those staying here will be one nighters. Either going to a show or whatever in Manchester of using it as a park & ride for the airport. For either of these, I would happily stay again. Regarding the questions below. Answers are based on the room we had!

"Friends trip"

4
Jackie A, Dublin, Ireland 25/05/2019

We went on a Corrie/Emmerdale trip & stayed in this hotel. Lovely hotel. Rooms lovely but there wasn't options for food. We were looking for bar food cos Restaurant was expensive but they didn't do bar food which was disappointing so we had to go elsewhere for something to eat

"Public areas made up for dated rooms"

3
Bowgreave, London 24/05/2019

First impressions of the reception and bar areas are very good. That's a bit of a drawback, because when you get to your room you expect it to match. Whilst perfectly adequate for a few days, my room and particularly the bathroom, were pretty dated. It was a seventies bathroom complete with bath, mixer and shower curtain. And that bath gets pretty slippy when the shower is being used. It could do with a rubber bathmat if they're not inclined to invest in updating for a while. Apart from that, I don't have any niggles. Food and drink is decent value and staff all seemed very pleasant. A big car park but it gets jammed full of (presumably airport parking) cars and vans. I'd certainly stay there again.

"Good hotel for stay park and fly package"

5
User 24/05/2019

Stayed here early may night before going to Kos. Book in was fast room comfortable,taxi arrived to take us to air port on time also on our return no problems at all great package. Staff polite and friendly hotel clean. We will definitely use this package in the future. Thanks to all. Ps taxi all included in price.

"Good food"

4
70ish, Worcester, United Kingdom 23/05/2019

I stayed here for one night as part of a coach tour, our evening meal and buffet breakfast were excellent, there were nice fluffy towels and very hot water in the shower. The staff are very friendly and helpful and it wsva pleasant stay

"Perfect location!"

4
User 21/05/2019

I would definitely recommend this hotel if you're looking to explore Manchester, it was located 5 minutes from the metro which took 25 minutes to Piccadilly Gardens. The hotel itself was great, not the best looking on the outside but you'll be pleasantly surprised when you walk in. I would high recommend the restaurant, the kitchen team produce good quality home-cooked favourites in a modern setting. The staff who work here are friendly, efficient and nothing is too much trouble, which definitely contributed to our enjoyable stay. The rooms are typical of a Best Western, but were clean and tidy and had all the amenities. Overall I would definitely stay here again and recommend to family and friends.

"Brilliant"

5
User 20/05/2019

Stayed here before we flew from Manchester and kept the car in for two weeks, absolutely brilliant hotel, friendly and well trained staff that were more than welcome to help with questions, I booked my park and didn't realise that my date returning on paper changed with the time difference meaning I would be 1 day over my park stay and they were lovely reassuring me it would be ok, clean, spacious rooms, I had 3 children and it was well accommodating and close to all amenities, would definitely stay again and highly recommend. The only fault I could find was when having a bath the shower curtain had a bit of a stale smell once the bathroom was all steamed up.

"Always friendly and welcoming "

5
752JamesS, London, United Kingdom 13/05/2019

Stayed here many times, including an annual gathering and dinner with a group of friends from all over the globe. The hotel is clean and comfortable. The staff are exceptionally friendly and pleasant. On this occasion, I arrived a day early and although they were full and busy, they managed to juggle a room and I ended up staying four night. (Thanks Andrea). And...thanks to you all (the bar staff and the food and beverage department), for your usual good service and putting up with us. :)

"Best ribeye mmmm for a long time"

5
User 13/05/2019

Stayed one night and left the car as we were flying from Manchester AP. £90 for the night including 7 nights parking and transfer to and from the AP. The room was very clean and the bed very comfy and we had a good night's kip. Went for an evening meal which was a very pleasant bonus as it was delicious and my ribeye was cooked to perfection . We had a sandwich for lunch which although was well presented and prepared I asked for onion on the cheese sandwich ( my personal favourite ) and the cook was visibly not impressed and I did not get my onion . So rating is a 9.5 as I still can't see what the issue was.

"Rock-a-bye Maybe"

4
Tom G, New York City, New York 10/05/2019

We stayed here for a friend's wedding. The hotel is centrally located in Altrincham and easy to get to. Upon arrival the staff was friendly. The room was nice and clean except for the spider that was awaiting me at the tv remote control LOL. The bar/restaurant area was a generous size, clean, and lively. In the morning we ate breakfast. The food was the same sort that most hotels have. However what set it apart was that the breakfast was being cooked fresh by the chef right there. No powdered eggs or frozen foods, real eggs, cracked in front of your eyes and thrown in the pan. The only two drawbacks were the hard as a rock mattress, and the view from the 1st story. I think the mattresses definately need an upgrade. I would also suggest getting a higher story room so you do not have to look at the roof area of the bar/restaurant lobby area. All in all a good stay except for those two items.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Tom G, Thank you for taking the time to review your recent stay and for your kind comments. I was delighted to read that you had such a positive experience with breakfast, it certainly makes a big difference to a hotel stay. I was, however sorry to note that the mattress was uncomfortable and although I value and act on all feedback, I am unable to locate your booking based on your user id to find out which room you stayed in. We have started a programme to replace the mattresses perhaps you can let me know what your room number was in order to change that particular mattress. If you can help, my email is gm@cresta-court.co.uk. Kind regards Scott

"Booked in due to flight cancellation "

4
Packernjs1, Middlesbrough, United Kingdom 10/05/2019

Booked in on line without a problem but took a few minutes to get it sorted at reception. Large room allocated for three adults with the usual tea/ coffee and bathroom shower/shampoo and soap. Beds clean and comfortable room also tidy but bathroom a little dated.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Packernjs1, Thank you for reviewing your stay with us during an unfortunate cancellation of your flight. I appreciate your feedback as I'm sure other users of this site will too. Kind regards, Scott

"Comfortable "

4
TracyS756, Worcester, United Kingdom 07/05/2019

Visited with family members prior to attending a family event. From the outside was a bit apprehensive about what I'd booked however inside was lovely. There is no outside space to speak of if the sun was shining to have a drink although there were 2 benches out on a row of slabs but felt like part of car park. Rooms were comfortable and clean and friendly staff. Breakfast was lovely , hot and well presented for a buffet style. All in all a lovely nights accommodation.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear TracyS756, Thank you for the constructive comment you have provided in your recent review. I appreciate that we are not the prettiest building but agree that inside, its a very different experience and again we have had to forfeit our outside space for such a convenient location. I do hope that we have the opportunity to welcome you back in the near future. Kind regards Scott

"Excellent staff and wedding hosting"

5
maureen1_12, London, United Kingdom 06/05/2019

I stayed for two nights for a friend's wedding. I felt that the rooms were very much standard hotel rooms but they were clean and comfortable with good powerful showers. It's a short walk into Altrincham which has lots of quirky, individual shops and restaurants. However the staff here are excellent - from a very friendly welcome on reception to efficient serving in the bar area and good house keeping. The wedding team were fantastic at keeping everything running smoothly and the function rooms looked really lovely. The food was good and plentiful and they did everything they could to make our friends day very special.

"Stayed one night with my wife"

4
Lilyjake123, Prestatyn, United Kingdom 27/04/2019

A big hotel in the center of altricham with a nice bar with plenty of space to have a drink very clean good staff nice rooms with easy reach of good country side and easy reach of Manchester bye car bus or tram

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Lilyjake123, Thank you so much for taking the time to provide a review of your recent stay. Your comments were very concise and I'm sure they will be of help to other users of this site. We appreciate your kind comments about the staff and rooms and we look forward to seeing you very soon. Regards, Scott

"1 Night stay with parking"

5
trains2013, Chesterfield, United Kingdom 27/04/2019

Stayed here for just one night before a flight from Manchester airport. The price was very good as it includes the hotel, parking and a return taxi. Definitely made our trip more relaxed and enjoyable. We didn't eat here only had some drinks in the bar, but overall very pleased with this hotel and the airport package. Would definitely do this again.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear trains2013 I'm delighted that you had such a good experience with us here at the Cresta Court before your holiday and I'm really pleased that you have taken the time to provide a review, thank you. As you have noted, the package is great value and I hope that you booked directly with us for the best rate. We look forward to seeing you the next time you fly from Manchester. Regards, Scott

"Good Value for money "

3
darreno381, Blackrock, Ireland 25/04/2019

Stayed here for 2 nights in a triple room. Rooms are basic but clean. Single beds are very comfortable but the sofa bed was a nightmare to sleep in. Food in the hotel is top class and the staff are very friendly and approachable. I would suggest some training on how to pour a pint of Guinness, either train the staff or don't sell it. I have traveled a lot throughout the world and I can honestly say the Guinness here was the worst I ever had. The Boddingtons was nice though.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear darreno381 Thank you for your review, and for your very constructive comments. I do value and act on all feedback both good and bad and I have already tasked the operational team with retraining for the bar staff. Unfortunately, I can't locate yourt booking based on your profile name and would appreciate if you would contact me on gm@cresta-court.co.uk in order that I can address the issue with the sofa bed. As you travel the world, I hope we have the opportunity to welcome you back to Altrincham soon. Regards, Scott

"Very nice"

4
rinaldo s, Bromley, United Kingdom 22/04/2019

Very nice hotel. Large rooms. Clean. Parking just enough. Nice breakfast self service buffet. Unfortunately whilst there lots of visiting teenagers making lots of loud noise into the night....?what can you do about if anything....other than put them on another floor away from families with small children.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear rinaldo s, Thank you for your recent review. I was pleased to note that we appeared to meet your expectations on most levels but I'm really sorry that you were disturbed by the noise from the group. Whilst I clearly cannot apologise for being a busy hotel, we do take serious consideration on the size and age of the group and we were under the impression that as they were an older (late teen) sporting group they would have been a little more reserved. I will make sure that perhaps we are a little more diligent into the night and hope this doesn't put you off coming back. Hope to see you soon. Regards, Scott

"Weekend away."

5
82melaniea, Ardglass, United Kingdom 20/04/2019

Hotel about 20 mins from Mqnchester airport. No issues with transfers to and from as the hotel uses one company and they provide the number before you arrive. All staff very helpful, solo traveller (for the marathon) and no issues. Payment taken a few days before hand, no hidden charges, what you pay for is what you get. Food and drinks availed of, lovely service, food cooked to my liking. Breakfast is optional but you can have contenintal or full english (ful english made in front of you). Had a lovely time and I will definitely be going back!

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Melanie A, Thank you very much for such a positive review and for your kind comments. I have already shared your review with the senior team and I'll make sure its posted on to the staff notice board. I also hope that your feedback helps other users of this site and that we have the opportunity of welcoming you back soon and at the very least for the next marathon. Kind regards Scott

"Amazing stay as always!"

5
User 20/04/2019

I absolutely love this hotel. I am never disappointed and the staff and brilliant! The entrance and lounge area are very inviting and comfortable. I always enjoy having a glass of vino and relaxing in the lounge.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Climber61449436527 Thank you for providing such great feedback in the review regarding your recent Cresta Court visit. I am absolutely delighted to read your comments regarding the staff, in particular, I will be sure to pin your review on the noticeboard. We all look forward to welcoming you back in the near future. Kind regards, Scott

"Great parking , not great hotel"

2
tgmcdonald, Helensburgh, United Kingdom 17/04/2019

We used this hotel as we were flying from Manchester airport. Taxi to and from airport were excellent. On return we spent one night here. The room was well below standard , particularly the bathroom which was far from clean. A silverfish was in the sink , a tile by the wc was badly cracked and the gap between the wall and the sink waste pipe was stuffed with tissue. The bar and restaurant could not cope with food orders and things were chaotic. Staff were very welcoming and friendly. Great place for parking but we will not return!

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear tgmcdonald Thank you for reviewing your recent stay at the Best Western Cresta Court Hotel. I am really sorry to hear that you were so disappointed with the cleanliness of your room. I do appreciate your business and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards Scott

"Business Visit"

3
NettletonNell, Cirencester, United Kingdom 15/04/2019

A tired hotel, of need of a revamp, but perfectly serviceable for a 1-night stay. Room was small but adequate, i did not eat there but many other guests were in the restaurant. Parking on site was a bonus - the wifi was very slow

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear NettletonNell, Thanks for taking the time to review your business stay. I do read and act on all feedback and I would appreciate any further comments you may have where you felt the hotel was tired in order that I can revisit these areas for the benefit of all our future guests. I do hope that we have the opportunity to welcome you back again as one of those future guests. If you do have any further comments, my email is gm@cresta-court.co.uk. Kind regards, Scott

"Very helpful of staff"

5
Odyssey41498764577, Leigh-on Sea, United Kingdom 15/04/2019

Excellent stay for my family of 5 with the staff making the difference - initial booking could've been tricky as we were a family of 5 choosing to stay when Man Utd were playing at home but through some juggling of rooms and a camp bed we were squeezed in to a nice, ample sized room. On the day of arrival we called ahead to see if we could check in slightly earlier which they happily accommodated and on leaving a mini-bus cab was called for the station. Room was great. Would stop there with family again. As we were able to stay in one room rather than 2x (like the Premier Inn) the price worked out really well too.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Odyssey41498764577 Thank you for the kind comments noted on your recent review. I do appreciate that it is often difficult to travel as a family of 5 and I'm glad that we were able to accommodate you. I am delighted that you found the staff to be most helpful and that you would stay with us again and with that in mind, we look forward to welcoming you back soon. Kind regards Scott

"Unkempt "

2
robertwG9595XK, Liverpool, United Kingdom 14/04/2019

Not a great start with our room not made up, bathroom unclean and towels not replaced. Whole place scruffy and unkempt - floors not hoovered and fixtures and fittings requiring repair/replacement Dress code is joggers with gold accessories for the gentlemen and dressing gowns for the ladies A challenge for the sensitive

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear robertwG9595XK, I'm sorry that we disappointed you during your recent stay. I value and act on all feedback but unfortunately, I am unable to trace your booking from your profile name. Perhaps if you could email me directly on gm@cresta-court.co.uk with details of which room you were in and what fixtures and fittings need repair or replacement I will make sure that these tasks are completed. Kind regards Scott

"Crests hotel"

5
Voyager41042208959, Willaston on the Wirral, United Kingdom 12/04/2019

Clean hotel good service good food excellent service value for money stay park and transfer to Manchester air port have stayed here twice find it a great way to start our holidays will now book for Christmas holidays

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Voyager41042208959, Thank you very much for taking the time to review your stay. I'm sure that your comments will be a great help to other users of this site. I am delighted to note that you are going to book for the Christmas holidays and I do hope we have a chance to meet then. Kind regards, Scott

"We were well look after buy the Restaurant Manager"

4
thtk2017, Buckinghamshire, United Kingdom 11/04/2019

We stayed at this hotel for the Manchester Marathon weekend. It is advertised on the Marathon website and was very cost effective. Taking into consideration the price, it is good. The staff are friendly and helpful and although the standard rooms are small, they are adequate for what we needed. The main criticism is the cleanliness. We had to ask for the carpet to be hoovered when we arrived. It was promptly done, however this should be done before we check in. Generally the hotel could probably do with a clean up and coat of paint here and there. The hotel location is also excellent and a short walk from the Metro. We have given it four stars though because the star of the show was the Restaurant Manager, Steven. He was Brilliant and could not have looked after us more. We had the same table for breakfast and dinner. He helped us choose dishes which were more suited to the diet of runners and on the night before the marathon created a dish for us not on the menu. He was friendly, helpful, efficient, professional with a true customer service attitude. It is not often you find someone like Steven even in a five star hotel - Thank you.

"Hotel good for Manchester and surrounding areas"

5
David M, Livingston, United Kingdom 07/04/2019

Good hotel located near Manchester. Use tram and leave car behind. In centre of Manchester in half an hour. Good location. Many restaurants nearby. Breakfast consisted of a good variety of items both hot and cold.

"An Okay Hotel"

3
VivianaS1120, Bratislava, Slovakia 30/03/2019

We stayed here for a prolonged weekend. Here are some pluses and minuses of this hotel: + good, tasty breakfast + nice staff + good location, it is very close to everything you need - the room was a bit smelly, you can see that it was an old room renovated - our room was on a floor where you couldn't open the window - the breakfast was a bit disorganized, not enough knives and forks on the tables and it was not freely available, so you have to look for the waiter and ask for the cutlery. The tea was not freely available at the breakfast you have to ask the waiter again. Overall, I would recommend this hotel for a short stay in Manchester / Altrincham.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear VivianaS1120 Thank you for reviewing your recent stay at the Best Western Cresta Court Hotel. Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards Scott

"Business Stay for Seminar"

5
Mark E, Maidstone, United Kingdom 29/03/2019

I used this hotel to hold seminars all day and found that the hotel met and even exceeded my expectations. Nothing was too much trouble and the day ran very smoothly indeed. I would not hesitate to use this hotel again.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Mark E Thank you for reviewing your recent stay at the Best Western Cresta Court Hotel. Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards Scott

"The poorest Best Western I have stayed in"

2
Runner008, North Yorkshire, England 28/03/2019

Best Western is my favourite hotel chain. I use their hotels whenever possible. When the company I work for booked me in here I was delighted. Sadly, it failed to live up to expectations. I was a late arrival at 2330 due to motorway delays. Having called ahead to let the hotel know that I would be late, the lady I spoke to said no problem she would make a note. On arrival though the receptionist could not find my name in his system and had no knowledge of my call about my late arrival. I produced a copy of the email booking confirmation with the hotel's booking reference but still no joy. Eventually, the receptionist gave me a room key but I understood he still hadn't found the booking. The next day I checked with the daytime staff. They weren't aware of the problem but on checking told me that my booking had been recorded under the name of the person from the company who had booked it. The hotel was built in the 1970s and whilst there appeared to have been some recent decoration it is dated. The room was poorly equipped with very little space to sit and work on a laptop. In the bathroom the shower was very poor with low water pressure and a curtain that barely reached below the top of the bath. Water leaked out onto the floor, though at least the low pressure meant it wasn't too much. The staff at reception and in the restaurant were friendly. Other staff on my floor were surly and unresponsive. Both mornings of my stay I went for a run and on my way in and out said "Good morning" to any staff that I saw on my floor but none of them replied. The food was satisfactory but basic. On my first morning, I asked one of the staff whether I could order porridge. He didn't know because he had "just started". I went to the hot food counter, called out several times and waited bur nobody came out of the kitchen. After 5 mins I gave up. My view is that this hotel doesn't match up to Best Western's standards. It would be a stretch to call it 3 star in my opinion.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Runner008 Thank you for reviewing your recent stay at the Best Western Cresta Court Hotel. Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards Scott

"Worst hotel I've stayed at"

1
alanbT4869AJ, Seaham, United Kingdom 28/03/2019

Never stay here I booked this as an overnight stay as part of my holiday the day before my flight the room was freezing I then ordered what can only be described as ok and iv had better at wetherspoons and it was massively overpriced then I requested an iron... twice it arrived at 10:30 at night 4 hours after I requested it (my flight was early hours in the morning) and didn't even receive an apology just a iv requested it do not stay here, eat here, drink here it is terrible

"Weekend stay"

3
Canaryrules, Cambridge, England, United Kingdom 28/03/2019

Stayed here recently in a family room, 2 double beds and a single. Room was big but could do with a spring clean particularly around the windows. Shower pressure is very poor. We ate in the restaurant which I felt was a bit expensive. Staff were very helpful. We had breakfast on both mornings, Sat was great, lots of choice and friendly chef. Sun wasn't, less choice and empty juices. Seemed to be less staff. Needs a bit of work to make the rooms as nice as downstairs. There are some nice touches like toiletries and biscuits.

"Avoid at all costs"

1
User 25/03/2019

We booked this hotel as part of a package of an overnight stay and airport parking before our flight the following day. Having stayed at best western hotels in the past we felt that this hotel serverly lacks behind and is in need of a refurbishment. The carpet are very tired and could do with replacing and the windows in the room look like they have never been clean. If you are planning on staying here before a flight away I would highly recommend staying else where. We have previously stayed at the raddison blu and crown court plaza at manachester airport and although they are slightly more expensive they are definitely worth it. The rooms at Cresta court are small and basic, and if you plan on having some sleep take ear plugs as the walks are paper thin and can hear everything in the adjacent rooms. The bed was relatively comfortable to sleep. The room itself hadn't been cleaned properly from the last people to use the room with dirty cup marks on the desk at the side of the bed. There were complimentary biscuits in the room but theses were broken into a million pieces. We will not be returning in the future as I would rather pay the little bit extra to get a better service.

"Great Value and Even Better Breakfast"

5
User 22/03/2019

The hotel was very good and it made for a pleasant experience. The daily included breakfast was fantastic and Robert (the chef) made sure that we had everything we needed. He really went above and beyond on our last day by making sandwiches to go, before the restaurant was open because we had an early flight.

"Fabulous staff"

4
Katheryn B, Royston, United Kingdom 19/03/2019

We had several visits to the Cresta Court recently . Staff were brilliant , kind and helpful .Food very good ,Maitre De was excellent Tuesday breakfast chef was alsobrilliant . beds could be better .walking distance 6 mins to Altrincham . Less to station for the metro to Manchester .

"Cresta Court Hotel, Altrincham, Cheshire"

5
Dreamer56669911321, Cheshire, United Kingdom 10/03/2019

Cresta court, Altrincham. Party night, disco experience with 20 friends. Excellent all round fun. Stayed over. Friendly staff, great value for money and lots of fun. Near to Altrincham and metro journey to Manchester City Centre.

"Pre flight stop over"

5
mikemcdowell2014, Jarrow, United Kingdom 10/03/2019

Used this hotel several times and never disappointed Very close to pubs and restaurants so or hotel of choice for seven years Perfect for a short stay with comfy bed and good facilities in the room Bar food menu or restaurant Car parking facilities included We will be back

"Overnight Stay"

5
User 25/02/2019

Really enjoyed our stay here. Had an executive room which was extremely comfortable and included breakfast with a large choice of menu, including cereals, fruit, continental breakfast right up to full English. On the night we stayed there was an Abba tribute band on, and they were brilliant and made it a great party atmosphere. (This was an extra charge but worth it) The staff were great, always cheerful and very helpful. Overall a very enjoyable stay.

"Great stopover place"

4
Kevan999, Leicester, United Kingdom 25/02/2019

The hotel is a standard chain. Perfectly fine but no character. We've stopped several times and everything is as you'd expect. Room functional and clean, check in/out efficient and friendly. Best thing about it is the location. Bang in the centre of Altrincham just off the main road. Ample car park and five mins walk from main shopping area and the metrolink. Ideal for a Saturday night stopover after the football (or cricket!) at Old Trafford.

"Excellent service"

5
brooksbankk, Leeds, United Kingdom 21/02/2019

We stayed here the night before our flight away. Andrea ensured that our stay was perfect for my husband's 40th birthday. She went above and beyond to make it just right. It is an ideal hotel and we will definatly be back again.

"We stayed with our pet cat"

5
MC220765, Morecambe, United Kingdom 20/02/2019

We stayed here overnight with our cat prior to veterinary surgery. The reception staff we met were great. The room was spacious, well equipped and clean. I would recommend this hotel if you are travelling with a pet.

"Very nice, pet friendly hotel"

5
PCx2, Lancashire, United Kingdom 20/02/2019

As a cat, I don't go to many hotels as most of them won't allow me. I was quite nervous to go but I soon settled in to the lovely room. The beds were comfortable and the room was spacious. There was enough room to swing myself! I couldn't really hear the road much, just the odd noise from other guests staying at the hotel. However, I was a bit disappointed that I paid £15 to stay and I had no free gifts or facilities. I had bring my own litter tray and bowls. My owners had shampoo, coffee, the works but I wasn't so lucky. I would still recommend this to my fellow felines.

"2nd home"

4
User 19/02/2019

I have been guest at this hotel many times over the past few years. And am happy to say that over this time i have made some good friends here both with the staff and also some regular guests who also stay here on business. When i arrive and check in i am always met by a freiendly face, all the reception staff are very welcoming and professional. There are a few too many names to mention, however the main ones who i see regular are Liz, Andrea the two Emma's, Hannah, Charlene, Rob, Ricky, The breakfast & Evening teams, Bar, Rob, Karren, Bev,Frank, Vas, Asen, Nigel Megan, Kasia,Leonie, Chole, Dan, Exelant service & good food Always met by a friendly face and nothing is ever to much trouble. The rooms are spacious and comfy & the Wi-Fi is fairly good around most of the hotel Keep up the good work guys Greg

"Holiday parking"

5
T2360IEanthonyl, Spalding, United Kingdom 17/02/2019

We stayed for 1 night and left our car for 2 weeks while away. The staff were so helpful and friendly and made our stay excellent. The taxi transfers to and from the airport were quick and on time. We would definitely use this hotel again if we fly from Manchester.

"Not as good as it was"

1
BeesKneesIlkley, Skipton, United Kingdom 15/02/2019

We parked our car here this year and last whilst we went to Tenerife. It's good you can leave car in their car park. When we have parked there before we were asked to book a taxi with them to take us to the airport. This year we were told it was an hourly bus picking us up. Because of this we had to leave hotel at 4.30 am in morning as 5.30 may not have got us there on time. Also last year we pre booked a two course meal in the restaurant which was lovely. This year the meal was treadful.My butter nut squash soup was completely uneatable and the main course not much better. I think it was recently taken over by Best Western. I need to find a good hotel for next January. Any suggestions ?

"One night on a busy manchester night"

4
QueRoger, Solihull, United Kingdom 13/02/2019

Good location and a short walk to the tram station and town, rooms a little dated and shower not really fit for purpose, room was warm ,a double glazing works well to keep the traffic noise out, service is very good, reception and bar , breakfast is great , fresh and quality is execellent, would stop again for one night

"Great Staff"

5
Roz B, London, United Kingdom 13/02/2019

Came here for a birthday party at the hotel and stayed for the weekend. Had a lovely meal in the restaurant, though rather empty. The staff are excellent, every single one was helpful and smiley. The restaurant manager went out of his way to make sure we were OK as the dessert menu was very sparse. He explained they were in the process of changing their menu and was really helpful. Thank you for a lovely stay.

"Night club not hotel"

1
User 10/02/2019

Moldy room upon arrival. Internet was so slow not even usable.Then to have a party on till gone 5am.Is not except able. If this was always planned should of shut the hotel.Breakfast was fantastic and location was good

"Crest Court Altrincham"

5
FarAway08964027193, Frodsham, United Kingdom 08/02/2019

We were stopping for a dinner presentation, hotel room was nice comfortable room with clean bathroom, breakfast worth every penny, amazing cooked breakfast with every thing any one could want for breakfast!

"Pretty good"

4
Ceri g, Swansea, United Kingdom 04/02/2019

Stayed here last week due to work commitments. It's easy to find and there's quite a lot of parking. Decent welcome on arrival. The room was clean and tidy but a bit small I suppose. Had a good nights sleep and the breakfast was of a excellent standard. Would stay again

"Excellent service"

5
Jamfoz, Altrincham, United Kingdom 03/02/2019

It's hard to find somewhere that will hold 18th birthday parties and this is understandable, however the Cresta and especially Adele were so accomadating. We had about 100 guests a good mix of parents and teens, the food laid on was excellent, the curry and hotpot were cleared by the guests. They helped with all arrangements including taxis for those who cpntinued to party in Manchester with about 10 couples also in rooms. Which were clean, warm and had all you'd expect from a hotel room and no issues with the WiFi. Fantastic well done to all of you for your tireless effort and dedication on the night.

"Let down by poor internet service"

4
MikeH8544, Penrith, United Kingdom 27/01/2019

Great hotel with excellent links into Manchester and handy for the airport, the staff and facilities are excellent. The only issue is the internet. I had the same problem last time I stayed here, when I rang reception I was put through to some external provider, so did not bother in the end.

"Great night with friends at Bingo"

5
User 27/01/2019

We had a great time with friends at bingo for Manchester Storm. Lauren served us drinks while we were there and provided great customer service. She was an amazing laugh and provided a great time for our party. Would return.

"Great food but terrible room = no sleep"

3
Passport11695330667, South Shields, United Kingdom 26/01/2019

The staff are friendly and the food was nice but I found my room small, not hoovered with broken bulbs in bedside lights. The room and window was facing the main road which was very noisy. It's not double glazed so all the noise came in. When it stated raining all you could hear was dripping water hitting the metal canopy above the entrance which kept me awake all night. Don't stay in room 144 if you want sleep. The only good thing was the bubbly breakfast staff and the food. Reception didn't seem interested to know about my stay just took my key off me and continued chatting amongst themselves. It's a shame as it's very close to my work and I would of used this hotel loads this year had it been a good visit.

"Luxury at great value"

5
Anna K, Galway 17/01/2019

Took my son to a Manchester United match at the beginning of January went from Ireland to the UK y coach and ferry. Arrived at the hotel they had everything organised an envelope with our names on it and the two card keys enclosed. Room was on the second floor it was a lovely compact room big enough for us no waste it had two single beds and a big bathroom with a bath. It's so close to everything we walked to the shops and the train was also nearby.

"Lovely stay, lovely staff"

4
PeTeR_Rourke, Llandudno, United Kingdom 13/01/2019

This was a fabulous and surprising experience for two nights. I've travelled alot and try to keep expectations low! The reception staff were very friendly. The housekeeping staff were great. The room was clean. Plenty of tea and coffee and milk but more given out if you ask. Room was warm (great for some in winter) but I like a cold bedroom. However, there's a good electric fan in the room and a window that opened. Slept very well. And now, the breakfast .... firstly, the breakfast staff were professional, informative and polite. Secondly, the breakfast was FABULOUS!!! Cooked breakfast with decent bacon that was not lazily cooked leaving it mostly.raw ... like most hotel buffet breakfasts!!! I own a guest house in Llandudno and I'm the chef. I'm a fussy chef who prides himself on the breakfasts and evening meals. I made a point of speaking to the breakfast chef. He is just like me and takes great pride in presentation, exactly how the guest would like their breakfast etc. Lovely to see it. Would I go again. Heck yes. LOVE this hotel. Thank you to everyone working there. Just one let down. The evening meal. At those prices the quality should be better. Not complaining about the price, and it was edible. Just very very average. Cheers Peter Ashdale Guest House

"Good hotel & location"

4
dee238_123, Bridgend, United Kingdom 13/01/2019

We booked into here in spare of the moment as another hotel we were staying in was unfit for purpose. We phoned the hotel late evening in the hope of checking in a bit late. Staff were really helpful. The rooms are as expected, basic but very clean & comfortable. Usual budget hotel facilities, hairdryer & coffee making facility. The staff were really cheerful & polite & the 11am check out was really appreciated. We slept so well, very comfy bed. Only downside was the parking. The hotel has a good size carpark but it was rammed full.

"Very lovely surroundings great hotel"

5
ezra m, Manchester, United Kingdom 13/01/2019

Was at a Masonic ladies evening last night at the cresta court food was lovely room was really nice staff was excellent manageress run everything very professional if your having a event go and have a look its worth considering

"Very comfortable stay (not so easy to leave!)."

5
J9483SVdavide, Gloucestershire, United Kingdom 10/01/2019

I would rate this hotel highly on all the relevant points. Parking was easy and the receptionist was extremely pleasant and very helpful, I felt immediately welcome. My room was very clean, quiet and well appointed with a comfortable bed and good WiFi connection. I only stayed long enough for a breakfast meal which was also of a commendable standard. The waitress staff and serving chef were pleasant and attentive but not intrusive. Everything was going great until it came time for me to leave........ I turned right out of the car park and then took two hours to get to Central Manchester. Apparently that is quite normal. Arrrghhhh!

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear J9483SVdavide, Thank you for taking the time to provide such a positive and comprehensive review of your recent stay. I was delighted to note that we met your expectations on so many levels and I have already shared your kind comments with the team here at Cresta. Although 2 hours seems a little abnormal for a drive to Manchester, may I suggest that the next time you take the tram? It's a great service just a few minutes walk from the hotel straight into central Manchester for only a few pounds without the hassle of looking for or paying for parking. We look forward to seeing you again soon. Kind regards Scott

"NYE Celebration & overnight stay"

4
Oldtuggo, Manchester 09/01/2019

We attended the NYE Celebration Buffet and then stayed overnight. The room layout was the ideal size for the number of guests and the DJ was good and prepared to play any requests. The buffet was excellent with a variety of meats and fishes combined with a huge selection of other tasty servings. There was ample quantities to help yourself and some went up for seconds. Plenty of friendly staff and the bar was easily accessible with no waiting for service. Our room was fine - nothing special but very clean and perfectly suitable. Overall it was very enjoyable and reasonably priced as compared to other hotels and we hope to return again next year.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Oldtuggo, Thank you for taking the time to review your recent stay and celebration for the New Year. I am so pleased to read that you found most of our services to meet your needs and I was particularly keen to note that the staff were friendly and that there were no issues with service. If you have not already booked for next year, please contact Polly or one of our Events team who would be delighted to assist with your booking. The team and I look forward toi welcoming you back. Kind regards Scott

"Hotel with reasonable room rates in Altrincham and good service"

3
Fayaz S, London, United Kingdom 07/01/2019

Hotel is located just on the main road which connects to washway road. Heres my review after staying in this hotel for over 3 months on a business trip. Buffet: I very much like the buffet which is included in the price (bed and breakfast). Includes a wide range of options, broadly mentioned below: drinks- lemon, orange flavored, English breakfast - sausage, eggs, baked beans etc Bread, Butter, Jams, marmalade , honey Lots of Fruits and nuts Diary (yoghurts, milk etc) Tea/ coffee including special teas, green tea etc "Rob" is an excellent chef who brings real taste to food here. Big smiling face, bubbly and humorous persona as always. I once made a special order for porridge and scrambled eggs and within couple of minutes he prepared a delicious porridge for me which was so yummy and scrabled eggs perfectly cooked! I highly recommended him. Rooms - Televisions are smaller sized 32'' or probably smaller than this. Remote controls have problem in some rooms. Occasionally I got a room where I faced shower issues. Room service is done regulary and rooms are quite tidy. Some of the rooms are slightly larger than the rest. Room entrances are very narrow for example if you place ironing board, box and shoes near the door then you would have difficulty opening/closing the door. Dinner- Menu is very limited, same menu items with no change. No lasgne, no pizza or kids menu. Once they changed menu which had no fish on the list, when enquired, the townsfield restaurant blatantly said that the menu has changed and fish is not available. Because I only eat halal food, so only option I am left with is egg or fish. After speaking to reception and requesting them they included salmon which came as a big relief finally. Location: Nothing great to see around in walkable distance. If you drive like 10 mins towards washway road there are many restaurants, superstores like ASDA, Sainsburys, TKMax etc and also soft plays for children. Nice to see trams. Everything is chargeable extra if you request anything to be brought over to your room. For instance if you request for tap water, £5 tray charge will be applied as service fee to bring over to your room. Overall its not the best option but a good option if you're looking for a budget hotel for short stay. I cannot compare it to the likes of Holiday Inn which is much better in terms of service and quality.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Fayaz S, Thank you so much for reviewing your recent stay. I would like to say first of all that I'm delighted that you found Rob and the breakfast team to be so accommodating, he was really pleased to hear your comments. I do take note of and act on all feedback and I am aware of the issues that you experienced whilst on site and I'm pleased to note that they were resolved by Liz and the front desk team. As we move into 2019 I have already arranged for the restaurant menu to change on a more regular basis and include a regular "special" to allow a greater choice. I look forward to welcoming you back in the not too distant future. Regards Scott

"Cresta ~court Altrincham"

4
Hillers32, Manchester, England, United Kingdom 07/01/2019

Attended the Gala Ball on NYE. Very nice but so,e touches could be improved. Asked for water for 8, got one jug but no glasses. Served tea and coffee for no milk or sugar on table. Service between courses was VERY slow, up to half an hour between starter and main meal. 3 events on at once and I don't think there was enough staff on duty (all very nice but young) and not enough people in the kitchen to cope. food was very nice but nothing special. Just presented as I would at home and the starter was identical to mine on Christmas Day. Nicely cooked, very hot and hot plates which was good. Just needs a bit of splt and polish.

"Bravo to the Cresta Court"

4
Graham S, Liverpool, United Kingdom 06/01/2019

We booked to stay here and knowing the Cresta Court to be good as we have stayed before we expected top notch care and attention and we were not disappointed. It is a very nice hotel with a very pleasing pleasant atmosphere and comfortable bedrooms. Augmenting this is the very competent staff who are excellent in ensuring that our stay is always a good one. We had booked this booking however through an agency on the Internet and are still looking to receive recompense because just before the beginning of December we were informed that our booking was cancelled. Fortunately for us we were able to secure a room for the new year celebrations thanks to the wonderful staff at the hotel. However to the celebration of new year, we booked the Black Tie Ball and it was a marvellously marvellous success aside from maybe a little lacklustre organisation on the part of the waiting on staff and the management of said team. However I don't want that to sound churlish as the whole affair was very very good. I feel a good night was had by all. So I say bravo to the Cresta Court Hotel again. Bravo!

"Christmas stopover"

4
TommyDPS, Coventry 04/01/2019

Visiting the area to see family over christmas period. Room was fine, restaurant service a little bit slow but not exceptionally so considering that the food is freshly prepared to order and is not fast food. Good value and I would stay here again

"Black n white ball new years eve"

5
JulieH4725, Flintshire, United Kingdom 01/01/2019

Had an excellent night food was amazing staff were so helpful and friendly especially karen and mary the waitresses we had the dj neil was brilliant definitely recommend it the rooms were great lively and warm best night ever thank you cresta court

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear JulieH4725 I am delighted to note that you were so pleased with your New Years Eve celebration. I have already made sure that both the staff and our resident DJ Neil are aware of your review. I do hope we have the opportunity to welcome you back during the festive period 2019. Kind regards Scott

"New years eve 2018"

4
mags19leyburnroad, Manchester, United Kingdom 01/01/2019

This was our 2nd year at cresta court for new years eve and has always had a great time enjoyed the food great room massive bed and comfortable we will be back 2019 thankyou to all the staff from maggie and ian xx

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear mags19leyburnroad Thank you for your kind comments regarding your experience with us on New Years Eve. I am delighted that you had a great time and I have already passed on your comments to the staff. We look forward to welcoming you back later this year. Best Wishes Scott

"Boxing day one night stay"

3
635rosalinda, Middlewich, United Kingdom 28/12/2018

Room small but comfortable and warm.Bed comfortable But couldn't get on with pillows.Rock hard and just wouldn't give in to your head so had a restless night.Pity because it's so convenient to park and into Manchester City.and great price. Would stay again but take own pillow.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear 635rosalinda Thank you for reviewing your recent stay at the Cresta Court and for your very constructive comments. I have seen several issues recently regarding pillows and will instigate a review in the New Year of all the bedding and replace as required. It may also be an appropriate time to consider a pillow menu and I will discuss this with the senior team the next time we meet. I do hope we have the opportuinity to welcome you back. Best wishes for the New Year. Kind regards Scott

"Avoid at all cost."

1
User 22/12/2018

The Negatives: Small Rooms (literally you wont be able to open your suitcase) Thin walls - You can hear everything! Uncomfortable Beds Cockroaches!!! The Positives The people working within the F&B area were attentive. Perhaps one of the worst hotels I have visited. the small disgusting space is reminiscent more of a vagrants trailer than a 3* hotel. Unwelcome disturbances can be head all throughout the night from groups of men singing, fornication and even bowel movements..... I would recommend anybody considering to stay at the Cresta to avoid at all costs

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Tthetravelguy Whilst I appreciate that some of your comments are constructive I can categorically state that your remarks regarding cockroaches is completely unfounded and your vagrants trailer comment is disparaging. Scott McDonald

"Xmas market manchester"

3
mancity185, Antrim, United Kingdom 17/12/2018

Yes a good 3* hotel rooms adequate breakfast buffet style good busy hotel over Christmas party time close to train tram and bus station and manchester airport close by car parking on sight manchester city centre 20mins away motorway 15mins away overall does the job this hotel worth a visit.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear mancity185 Thank you very much for your recent review. We do indeed have a great location for transport links and I'm sure your comments will be a great help to other users of this site. I hope we have the opportunity to welcome you back soon. Regards Scott

"Wonderful friendly service"

4
lindagF9162IC, Manchester, United Kingdom 14/12/2018

Ad a wonderful stay, everyone very friendly and helpful. Elbow and Bev made us feel so welcome every morning for breakfast, a great start to our day Only downside is the rooms are small and the water pressure for showering was very poor, but the kind service people more than made up for it Would definitely recommend this hotel

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Linda G Thank you for taking the time to review your stay. I'm delighted to note that you found the breakfast staff to be so welcoming, it's certainly one of our strengths. I have taken on board the comments you have made regarding shower pressure and I'll arrange for the maintenance team to investigate. In the meantime, thank you for your recommendation. We look forward to seeing you soon. Kind regards Scott

"Poor restaurant service"

3
Michael B, Dartford 10/12/2018

Busy hotel, with fair size rooms. Car park always busy but plenty of spaces. everything worked in the room. breakfast offered a fair choice, but service slow. Evening meal not a very big choice, very slow service and main course delivered before starter! was not asked when I left if everything had been ok.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Michael B Thanks for your constructive comments. I'm sorry that we weren't able to provide a reasonable standard of service during your recent visit. I do read and act on all feedback and I can assure you that I have already tasked the senior team here at the hotel to review staffing levels and standards of service. Once again, thank you for taking the time to provide feedback. I look forward to welcoming you back in the near future. Kind regards Scott

"Just had one night stay and parking ."

4
juliemunkley, Chesterfield, United Kingdom 10/12/2018

Would certainly do again if flying from airport.rooms are comfortable and clean.did have problem with heating but was sorted by staff immediately.about 15 mins to airport was straight forward.at airport coming back the taxi was late but that was of the time very busy Manchester.so very pleased with experience thanks to all .

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear juliemunkley Thank you for reviewing your recent park and fly experience. I'm sure your comments will be of value top others using this site and I do hope we have the chance to welcome you back the next time you fly from Manchester. Kind regards Scott

"Poor Rooms"

2
lyndss3, Glasgow, United Kingdom 08/12/2018

We stayed prior to travelling from Manchester Airport. Initial impressions were good, lobby area and bar are nice. Room however was very poor, very small, couldnt even pull chair out from desk as bed was in the way. Bathroom was very basic, no window and felt claustrophobic however was clean. Room was covered in botched paint jobs, and stiflingly hot. Bed very uncomfortable and we barely got any sleep, not great before a long flight. On check out, reception messed up taxi transfer to airport, only ordering 1 taxi for 6 people. We then had to wait another 30 mins for another taxi, sharing with another couple who were going to another terminal. Thankfully we'd allowed extra time but this was poor organisation. Drinks at bar were very expensive too. We ate dinner in the restaurant which was nice and the reason this is a 2 star review not a 1 star.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear lyndss3 Thank you for taking the time to review your stay. Whilst I am obviously pleased that you found the initial experience to be positive, I am disappointed that we did not continue this positive theme in your bedroom. Please accept my apologies. Unfortunately, we cannot locate your booking with your TripAdvisor username and I would ask that you email me directly in order that we can identify the room and arrange to have the faults rectified. My email address is gm@cresta-court.co.uk. Once again with my apologies, I hope to have the opportunity to welcome you back soon. Kind regards Scott

"No sleep"

1
AST183, Richmond, United Kingdom 04/12/2018

Welcome was good but it stopped there. Rattling heating pipes all night meant no sleep. And the chef forgot the fillings in the pasta. And as has been said before the service was slow. If you want a decent nights sleep go elsewhere.

"School meals at inflated prices"

1
Smithkgs, Altrincham, United Kingdom 03/12/2018

A dinner for around 150 people comprised a pleasant soup but just covering the bottom of the bowl, simple chicken (dry, no chasseur sauce evident), basic veg, herb roasted potatoes (really - which herb - and just 3 each) and a basic apple tart. Brown water with milk to follow. This was a throwback to dining experiences of the '80's - Small portions, really basic uninventive cuisine and so-so service. Wine was expensive - £20.00 entry price which made the experience tough on the pocket too. I got nostalgic. I thought those days had gone! Maybe personal rather than group dining is a better experience but I'm not going to try anytime soon even though it's one of my closest options to eat.

"One night was enough..."

2
gregoryscat, Buckinghamshire, United Kingdom 28/11/2018

Welcome was fine and our room was OK. Restaurant service was about the slowest ever. Took about 40 minutes before we even got a drink. Food was not good and overpriced. Breakfast the next day was much better. We were going to book in for another night until we experienced the restaurant. We moved on.

"Night Before holiday with parking "

4
patrickwE2966AP, Whitehaven, United Kingdom 21/11/2018

Booked an accessible room for 3 adults with car parking for duration of our holiday. Check in fantastic, very helpful girl on reception. Room fantastic, Very big with a wet room for our son, Stayed in a lot of hotels that state rooms are wheelchair friendly, But are definitely not. Left my razor at home, No problem the receptionist sorted it out, Gave me a throw away. Bar area very nice and clean. Had a bar meal, Mix up with the chips !!!! Got charged extra, when actually you got them with your meal ? Sorted out. Very friendly staff. Only down side, Our room was cold and couldn't find a thermostat. Beds very comfortable. Definitely recommend and definitely be back for our next holiday. Keep up the great work.

"Overnight stay"

4
Julie P, South Shields, United Kingdom 21/11/2018

I stayed at this hotel overnight while on a business trip. The staff were pleasant and helpful throughout my stay. The room was clean, warm and comfortable with a reasonable price for room and breakfast. The choice of breakfast was the usual to be found in UK hotels. I didn't have other meals or drinks at the hotel so couldn't comment. The Oasis Beauty Salon offers bridal packages, massages, facials, manicures and pedicures.

"Just okay.... pre holiday "

3
bumper4, newcastle 19/11/2018

We stayed he prior to our holiday to sri lanka and it did the job i guess. We got the room, parking and taxis to the airport so it was an okay price. The drink prices were more expensive than on a night out in Newcastle ans the food wasnt much better. The room was a good size wirh tea and coffee etc so no complaints there. We had taxis included but when you get the parking package you cant chose your own time for taxis so make sure you check this. Its ideal for the holiday package but thats about it.

"Shameful"

1
Felicity2018, Woking, United Kingdom 19/11/2018

The only redeeming feature of this hotel is the location which enables easy access to the tram system to Manchester. Secondly the reception ladies are really welcoming, friendly and helpful. Our room 310 was tiny, not enough hanging spaces so had to leave most clothes in suitcase. The bathroom had a filthy, mouldy shower curtain and dirt encrusted extractor fan. Our Saturday evening meal in the restaurant proved interesting when after 40 minutes of waiting, our main course arrived and we hadn't even been given our starters! When my starter did appear, it certainly didn't resemble what I ordered and a 4 year old could have presented it better. We gave them another chance on Sunday evening when we were informed many of the items on the menu were unavailable as they were changing the menu and had run out of food! I watched my risotto being made! Handfuls of lumpy rice lifted by hand from a container into a pan, some milk poured from a green top semi skimmed milk bottle, then served with hard congealed lumps still in it, quite stomach churning really. If an hotel is going to have part of their kitchen on display, they should employ chefs who use utensils. We had booked and paid for a three night stay but left after two as we really had endured enough. We always use Best Western Hotels and have never experienced anything like this before.

"Drinks prices extortionate and poor catering!"

2
MichelleEStar, Manchester, United Kingdom 18/11/2018

The title says it all really. I went to an event here in November 2018 and I was so disappointed by the experience. The drinks prices were extortionate. It cost me £15 for 3 drinks - a pint, a spirit with mixer and a soft drink. The event was meant to be a celebration but the drinks prices meant it was hard to get into the celebratory mood. It was a big event to cater for but the food was poor. Looking at the event menus our meals were £25-£30 each for three courses. We got soup that was brought out in a big tureen and then slopped into a bowl at the side of the room and brought to the table. Presentation was awful, my bowl edge was covered in soup smears that someone had tried to wipe away (with god knows what). The main was almost reasonable. A large lamb shank with vegetables. I had wrinkly dried out peas and a few carrots and three small boiled potatoes. I only managed to eat one of my potatoes because I gave up two of them to the person sitting next to me. He'd had the vegetarian option which consisted of a single portabello mushroom with a 1cm thick slice of baked Camembert on top and a slice of garlic bread. He was famished by the end of it! The dessert was the only highlight. Cheesecake and ice cream. My friend is a vegetarian cealiac and she got a starter of melon and kiwi, a main of dry gluten free spaghetti pasta with some sun dried tomatoes and for dessert she got more melon! Disgusting considering her meal was the same price as the lamb. If you're planning a large event here it's definitely a nice venue but don't expect your guests to feel happy by the end. They'll walk away with empty pockets and empty bellies.

"Excellent hotel "

5
chrisirwin90, Brisbane, Australia 16/11/2018

Stayed here on a recent visit to Manchester for a United game. Hotel is close to tram line which you can get straight to Old Trafford, nice location and very nice hotel. Will definitely stay again next time I'm over

"Nice stay before holiday"

4
lewnew, York, United Kingdom 14/11/2018

We stayed here the night before we flew from Manchester the following morning. Check in was friendly and welcoming. The room was really small but served the purpose as a place to stay. The bathroom did not have modern tiles but it was clean. We ate in the restaurant and ate from the set menu. After ordering food for the main course we were told they did not have enough, and the same happened with the dessert. The air conditioning was really cold despite it being the end of October. We were sat well wrapped up in the restaurant but were frozen cold because of the air conditioning. I would stay here again but not sure I would eat in the restaurant if I had not prebooked the meal as it was simply too cold

"too hot"

4
User 12/11/2018

stayed the night before our flight lovely room reception staff very helpful one problem it was so hot in the room which had a very small opening window so not much sleep we booked the stay /park /fly package very good value . and included taxi both ways going was fine coming back was horrible we waited over an hour to be picked up by a taxi which smelled of cigarettes and driven by a mad driver

"Just average"

3
alann527, Worthing, United Kingdom 11/11/2018

Had a one night stay here on a Sat night. It was the most convenient hotel for the gig we were attending. Downstairs is clean and tidy and efficient with all the staff being very helpful. Ample free parking. The standard single bedroom though was small. The bed was far to hard and the pillows were like bricks. Biggest disappointment is the size of the bathroom which is tiny. No bigger than 3sq m. Far too cramped. For £70 per night would be nice for breakfast to be included but from what i saw it didn't look overly appetising. Will try another hotel next time in Manchester.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear alann527 Thank you for taking the time to review your stay. I'm sorry that you were disappointed with the size of the bathroom and that the bed was uncomfortable. Unfortunately, I cannot trace your booking with your username and wondered if you could let me know which room you were in to allow me to investigate the quality of the bed? My direct email is gm@cresta-court.co.uk. Breakfast is usually where we are commended the most and I'm surprised that what you saw didn't look appealing. Thank you for your comments though, by telling us what you liked and didnt like, you are helping us improve for other guests. Kind regards Scott

"Excellent Hotel."

5
User 08/11/2018

Spent the night at the Hotel while visiting the Coronation Street Tour.The room was clean and comfortable and the food was very good (breakfast had a large selection of hot and cold food.)We were very pleased that the Restaurant catered for couples,as we dislike eating with strangers. Overall I would recommend this Hotel.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Edward C Thank you for reviewing your stay here at the Cresta Court. I'm delighted that you enjoyed your stay and I'm sure that you'll be interested to learn that the restaurant has been a location for Coronation St filming back in 2016. We look forward to seeing you soon. Kind regards Scott

"Very good"

5
User 07/11/2018

We booked at the hotel so we could leave the car while we flew from Manchester Airport early the next day The first impressions was good but got better when inside the staff were great the evening meal was excellent my partner had the salmon she said it was the best she as had the room was small but very clean Plus in the price was the taxi there and back what a bargain Will use again when flying from Manchester I have more for parking at the airport

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear rog1711 Thank you for such a positive review of your recent stay. I'm delighted that we were able to satisfy you on so many levels and we look forward to being your hotel of choice the next time you fly from Manchester airport. Kind regards Scott

"Not great"

1
User 07/11/2018

The hotel reception and bar etc looks quite inviting. The room was really small a bit tired looking, not the cleanest there was hair left in the bathroom. And the worst bit it was the worst sleep I've had in a lo g time the bed was very uncomfortable was up several times thro the night and woke up feeling tired and with a sore back. The breakfast was edible but very average. Got this as a deal with parking included but won't be staying here again

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Guide35833664329 I'm really sorry to note that you have had such a poor stay. Unfortunately, I cannot locate your booking from your username and I would kindly request that you contact me directly on my email gm@cresta-court.co.uk in order that I can rectify the issues you noted in your room. Regards Scott

"Good hotel"

4
User 06/11/2018

We stayed here the night before our holiday as part of a package deal. The hotel itself i.e the outside and the reception area with outstanding. The room was small however we didn't need anything more than that, but if you're staying for a long period of time this could be an issue. The hotel staff were extremely helpful when it came to sorting out our taxi to the airport, our car parking and our wake up call and were very friendly. Would recommend this hotel for a short stay of maybe one or two nights.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Nicci C Thanks for reviewing your recent stay. I'm pleased that on the whole your stay was pleasant and I'm delighted that you found the staff to be so helpful. We look forward to welcoming you back in the near future. Kind regards Scott

"Event in hotel ruined our stay"

2
User 28/10/2018

I stayed for three nights in Cresta Court. Thurs, Fri, Saturday. On arrival the hotel room was small, basic but clean. We were happy with it. On Friday evening we noticed that the vibe in the hotel lobby had changed. It was noisy, crowded and uncomfortable for guests. We passed it off, had some noise from our bedroom but turned a blind eye. Saturday evening was a different story. There was a police presence at the hotel, extreme crowds and noise. The function was a weekend for Narcotics Anonymous and given the crowds that included both guests and non guests. The noise thst night was extreme, we called reception but they couldnt tell us when it would end. Before or on check in we should have been told that this event would cause disruption to our stay. I would not stay again because of the dishonesty of staff in not forewarning guests and I dont want to stay in hotels that host events like this on my downtime.

"Lovely place"

5
Zola46, London, United Kingdom 23/10/2018

Stayed here for the weekend and I have to say I was so impressed. The reception staff were happy, friendly, and efficient throughout our stay. The family room was really nice, comfortable beds, pillows and a big TV. The only downfall was the shower unfortunately it wasn't very powerful and the hose did not stay on the rail it kept slipping down , if you were 4ft tall it would have been fantastic. The breakfast was good, ample choice, clean tables and plenty of seating. Staff were very friendly and helpful. Definitely would stay here again.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Zola46 Thank you for taking the time to provide such a comprehensive review of your stay. I'm sure that your constructive and honest comments will be a great help to other users of this site and I'm delighted to hear that you will definitely stay with us again. We look forward to seeing you then. Warm regards Scott

"Stayed for the half marathon "

4
User 18/10/2018

Stayed with some family as we were running the half marathon, the hotel put on all you can eat pasta for £10 a head the night before the race and a great breakfast offering to please any runner. The service from reception was brilliant, we had several questions as we didn't know the area and they helped us with tram times and directions. The hotel also put shower rooms on for us after the race which was much needed as we were pretty cold after running in the rain for 2 hours! Only criticism is that the windows didn't seem to keep out any noise and we were woken up several times in the night by loud guests leaving as our room was 2 floors above the reception entrance, not much that could have been done as they had a function on-as does every hotel on a Saturday night. Apart from that, a great stay and great staff

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Cruiser607835 Thank you for your review. I'm really pleased that we were able to suit your requirements and that you enjoyed the pasta buffet and breakfast. I'm also delighted to note that you found the complimentary showers afterward the run to warm you up for the journey home. We look forward to welcoming you back next year. Kind regards Scott

"super league. grand final. 2018"

5
johnbarrow338, Tenby, United Kingdom 15/10/2018

when we arrived. at the hotel we had a great welcome. from liz and the rest of the staff. this year was our 16th year. of staying at the crest court. all ways first class service. just waiting for the 2019. super league grand final date to book the hotel, A BIG THANK YOU TO LIZ AND THE GIRLS , FROM JOHN AND THE BOYS FROM WEST WALES

Scott M, Manager at Best Western Cresta Court Hotel, responded to this review
Dear johnbarrow338 Thank you for your review. I was delighted to note that once again Liz and the team provided such great service. She has already shared your kind comments with the team and they are certainly looking forward to welcoming you back in 2019. Kind regards Scott

"Comfortable beds and good breakfast"

3
User 13/10/2018

Standard rooms are very small, okay for one night, try to get one at back as front is noisy due to road, beds very comfortable and breakfast excellent, good location close to metro etc. Lounge area pleasant for a quiet drink. .

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear janiceb731 Thank you for reviewing your recent stay. I'm sure that your very straighfiorward review will be of great help to other users of this site and I do hope that we have the oppportiunity to welcome you back in the not too distant future. Kind regards Scott

"fabulous from check in to check out"

5
jonathanhA3596AL, herefor, United Kingdom 12/10/2018

had a fabulous week long stay for business at this hotel and the level of service from the staff was A1. rom check in to check out, from room service to portering service and from breakfast to dinner the staff are attentative, knowledgeable and friendly. whether its an overnight stay before a flight, a business stay over or a hotel to stay at for a sporting event this hotel is definitely recommended

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear jonathanhA3596AL I am delighted that you found us to be so accommodating and I'm especially pleased about your recommendation. I have already shared your kind comments with the team and I'm sure they'll join me in welcoming you back soon. Kind regards Scott

"Awful"

1
Paulo177, Manchester, United Kingdom 11/10/2018

Efficient and friendly check in but after that it all goes downhill.... rapidly!! The young waiting and bar staff do not have a clue what to do and are clearly poorly trained and left unsupervised Had the worst dining experience of my life and went to bed hungry. I would like to know if the owners and /or general manager are aware that our dining experience was so bad that we had over £80 deducted from our bill?? This is not the way to run a hotel. The staff hide because they don't know how to do their jobs, probably because no one has shown them properly. The young bar man with the pony tail needs a kick up the back side his customer service skills are ludicrous. The rooms are so warm you have to sleep with a fan blowing air onto you all night. You couldn't pay me to go back here. Sort it out Cresta Court.. get some leadership and don't be so damn lazy!

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Paulo177 Thank you for reviewing your recent stay. I do value and act on all feedback and with my sincere apologies, I can assure you that I have already made the necessary arrangements with the relevant heads of department to ensure that these issues are rectified and that they will receive my full attention over the course of the next few days. Kind regards Scott

"Great stay"

5
H0liday042011, Chesterfield, United Kingdom 20/09/2018

We booked a park stay and fly package at Cresta Court Hotel, staying the night after the holiday. Included in this deal was a taxi to and from the airport and this was easy and effortless. The hotel was very comfortable and we were able to leave the car parked up on site in a decent car park and we keep the keys. Check in was quick and efficient and a taxi ordered arrived at the requested time. The breakfast we had was excellent, offering a wide choice, well presented and delicious,also the chef was happy to cook anything you wanted. All the staff in the restaurant were very helpful, efficient and friendly. I would recommend this hotel on many levels and it is way above the standard of many of the 'airport hotel's nearby. A great find and we will return

"Great pre holiday/post holiday stay"

4
Julie H, Hull 15/09/2018

We stayed here before our Manchester flight and on our return. We found the hotel package (including parking and taxi transfers) to be excellent value compared with hotels on the airport. The taxi transfer was barely 10 minutes, so no problem there. The hotel rooms were fine and appeared to be of the same standard as the more expensive ones near the airport and the public areas were very tastefully decorated. We didn't have a meal there as we ate at the trendy 'market' area which we discovered very close by. That made for a very nice evening as the atmosphere there was lovely and the choice of food brilliant. Well worth the short walk. We would not hesitate to book the Cresta Court again when flying from Manchester.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing your feedback following your recent stay with us. We really appreciate your continued support with your return stays and the team will be really pleased with your review. We look forward to seeing you again soon. Kind Regards Martin Wilson Deputy General Manager

"Great place"

5
kate1234, Donegal 10/09/2018

Great hotel, wonderful location. staff are amazing espically the ladies in the breakfast area .Nothing was too much trouble . They went out of their way to make sure everything went well. (Karen I think was the name of one of the ladies, ) breakfast was outstanding these 2 ladies couldn't do enough for us for us , we will definitely. Be back and quite honestly it's because of the breakfast staff, ! Thank you for making my holiday a pleasure

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for leaving your feedback following your recent stay with us. Karen and the rest of the breakfast team will be really pleased with their special mention, and we all look forward to seeing you again soon. Kind Regards Martin Wilson Deputy General Manager

"GOOD VALUE FOR MONEY"

4
BrianA90, Grimsby, United Kingdom 05/09/2018

My wife and I stayed here on a park and fly package The hotel is nicely decorated and furnished and was very clean. The room we stayed in was adequately equipped and furnished although it was a little bit cramped due to the size of the comfortable double bed (2 single beds pushed together). The room was very clean as was the bathroom which had a bath with shower above. There is adequate parking although finding a parking space ( which were narrow) when we arrived was difficult as there was a wedding reception in the hotel. We enjoyed a a nice tasty and well cooked evening meal in the restaurant. There is also food available in the bar area but the food and drinks in both the restaurant and bar were on the expensive side. Breakfast was buffet style with plenty of choice of hot and cold foods although the choice of hot drinks was limited The reception staff were friendly, helpful and efficient as were all the other staff we came into contact with. Overall it is good value for money and we would definitely stay here again.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing your feedback following your recent park & fly stay with us. Myself and the team really appreciate your positive comments, and will certainly use your constructive feedback when improving for our future guests. We hope you enjoyed the rest of your trip and we look forward to seeing you again. Kind Regards Martin Wilson Deputy General Manager

"Ideal airport stopover "

5
mikemcdowell2014, Jarrow, United Kingdom 27/08/2018

Having used the hotel three times previously, we now have this as our hotel of choice when flying from Manchester Great location with pubs and restaurants within a short walk. A little tired perhaps but staff are excellent and rooms have everything you need for a short stay. One huge benefit is the fact that the hotel provides a taxi service to and from the Airport, leaving the car in the hotel car park We find this particularly useful and will without doubt come back again on our next venture

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing your feedback following your previous stays with us. We really appreciate your positive comments and look forward to seeing you again in the future. Kind Regards Martin Wilson Deputy General Manager

"NO SLEEP"

3
derbymerlin, Derbyshire, United Kingdom 20/08/2018

We booked our stay for a stay over before a early morning flight. The receptionist was very friendly and provided us with all the information needed. We booked a park and stay package which we now wish we had parked at the airport. We was instructed to park our car at the back of the hotel there was a few spaces but it was ridiculous some cars had parked over the white lines so It was near impossible to get out of the car all cars are parked close together. The room was spacious but red hot.we opened the window but it was to noisey so had no choice but to frazzle. We had no sleep all night the pillows were rock hard and the noise from the lift going up and down and people slamming doors all night made this the worse nights sleep ever. We could hear the people in the room next to us talking all night. We was clock watching throughout the night and couldn't wait to get out of there.this stay made us feel so bad it ruined our flight we all felt exhausted and sick I will never stay here again just not looking forward to getting back from our holiday to see what state our car might be in.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing your feedback following the first part of your park & fly package. We will take all of your feedback on board and use it to improve for our future guests, we do apologise that it made your stay uncomfortable and appreciate that our future work does not affect your stay. We hope you enjoy the rest of your trip. Kind Regards Martin Wilson and the team at Cresta Court.

"not a brill hotel, but staff were very good"

3
Lindsey H, Hull 11/08/2018

We arrived very late/early morning on Tues/Wed 7th/8th Aug. We had booked our hotel for a stay over after flying into Manchester from our holiday. We were told that our booking was for the next night, so there was no booking for that time. However Rob on the reception desk that night was brilliant and sorted out a room for us. He was very welcoming and did his job very well. All that being said and it was no fault of the hotel that our booking was wrong, The room we had left a lot to be desired. The room was very hot so we slept with the windows open, it was very noisy from the traffic and also from the kitchens extractor fans. The room had a very small bed and was very dated. it also had a connecting door to the next door room, you could hear everything that went on in that room, the occupants tv was on all the time, and then when they had vacated the cleaners came in and were very noisy.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing the feedback following your recent stay with us. We really appreciate your comments and will use them to better our future guests experiences. I am pleased Rob was able to deal with your booking, he will be really pleased with his personal mention. I would like to apologise for your uncomfortable nights stay at Cresta Court, we have refurbished a number of our bedrooms at the hotel and will be using your feedback should we be improving more of them in the future. Once again thank you for your feedback and I hope you are able to return to Cresta Court in the future. Best wishes, Martin Wilson and the team at Cresta Court.

"Slept on the floor"

2
MrsCP1984, South Shields, United Kingdom 10/08/2018

The only reason I haven't marked this stay as terrible is because after staying here 4 times previously and also recommending it to friends and family I feel a bit disloyal giving it a poor but I have to. So as always I rang ahead and upgraded our room to an executive king size as my husband is 6ft3 so we need the space, but when we got there the bed looked very small. We put it down to our bed at home being a Super king. The room was so hot, nothing could be done about that but the noise outside was horrendous never experienced it being that noisy before. We all had earplugs in but they didn't really help. Worst part...the bed being so small and the hear we were so uncomfortable. At 12:30 I made the decision to fold a duvet over and sleep on the floor.....or to try.....at 4:30 I still hadn't slept so got back into bed and awaiting my alarm. I saw reception and they were very apologetic and refunded my upgrade but I am waiting for the manager to contact me. We fly from Manchester regularly and this experience has really put me off staying there again. As a best western member I am gutted about it, we love the chain and got married in Whitworth hall. The positive.....the breakfast is really good.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Good Morning, thank you for sharing the feedback from your recent stay with us. I would like to apologise on behalf of myself and the team for your uncomfortable experience throughout the night with us, the hotels General Manager will be in touch shortly, we would also like to apologise for the delay in this happening. We do really appreciate all of your feedback and the team will be really pleased with the positive point about our breakfast, we would also like to thank you for your loyalty to us and really hope you are able to stay again before your next flight. Kind Regards Martin Wilson and the team at Cresta Court.

"Looking tired"

4
874pollyg, Perth, Australia 09/08/2018

We have stayed here on 2 previous occasions and have always been satisfied with the accommodation . The breakfasts are second to none with the Chef Rob doing a great job under pressure. The waitresses Bev and Karen are very helpful and friendly. We like the Hotel because of its location with easy access to the Metrolink Station and bus services. Our only critism is that the Hotel is now looking 'tired' and needs some TLC. We were there in the recent hot weather and missed the fact there was no air con. I expect all the older hotels in the area had the same problem but needs looking into.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing your feedback following your recent stay with us. Rob, Karen and Bev will be really pleased with your kind comments, they are really important to our team here at the hotel. Thank you for your feedback regarding the hotel itself, we are constantly working on improving the hotel and have made numerous refurbishments in recent years, this is something we will carry on doing. We hope you choose to stay with us again. Best wishes, Martin Wilson and the team at Cresta Court.

"Excellent value for money"

4
brianhL6462PY, Bude, United Kingdom 07/08/2018

Arrived late due to traffic problems, staff were polite and couteous, room was clean and comfortable with right level of amenities for my stay. Breakfast next morning was very good and plenty of choice. Overall excellent value for money. Would definately stay again if in the area for business

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing your feedback following your rececnt stay with us. The team will be really pleased with your comments, and we look forward to seeing you again soon! Best wishes, Martin Wilson and the team at Cresta Court.

"One of the worst I've stayed at "

1
Toby1379, Birmingham, United Kingdom 04/08/2018

Had the hotel pre booked by someone as have stopped at best western hotels before and was very impressed. As for this one whoa what a let down . The room was very dated and half the lights didn't work ! Bathroom old and tired so decided not to use the shower as if wait till I got home . Tried to use the plug in the sink to have a wash and couldn't use the lever to make the plug work as was plumbed in too close to the wall with a mirror fitted above it ! We tried the restaurant and some of the worst food I've eaten . Chicken wings cremated , the Brie was a bowl of melted cheese . I had the fish and chips which was so greasy was unreal . The chilli chicken was so sweet my wife couldn't eat it . The deserts wasn't to bad but again my wife refused to eat hers as she requested cream with her sticky toffee pudding and it came out swimming in the stuff. Our room was dated and situated on a main road which kept us awake all night. Curtains wouldn't drawer and to top it off no iron or ironing board . Didn't stop for breakfast as got Up and left straight away .

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your recent stay with us. We appreciate your feedback and apologise that you did not enjoy your stay with us. We take all feedback seriously and will use this to move forwards with. Kind Regards Martin Wilson

"Not as good as previous"

3
divaGateshead, Consett, United Kingdom 01/08/2018

I stayed here with my daughter pre flight. Welcome was not good . It was like an interpretation in girlie chat. Room was not good. At least a finger full of moveable put on any surface , plugs sockets ,tv , bedside stand. The curtains were stained and carpet. Had to change room. This was slightly cleaner.My daughter and I dusted it before we could open cases. I could not be bothered to face the " not bothered" reception staff . The hotel has really gone down hill since my previous stay .

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your recent park & fly visit to us. We really appreciate your feedback as it gives us the opportunity to rectify these issues for our future guests, I do understand that this does not affect your stay and for that, myself and the team apologise. I do hope you have the opportunity to stay with us again, if so please email me directly on martin.wilson@cresta-court.co.uk where I would be happy to help. I hope you went on to enjoy the rest of your trip, best wishes, Martin Wilson and the team at Cresta Court.

"Tired"

3
User 30/07/2018

I had stayed here before, so I chose it again. Partly because they used to have a deal with the local fitness centre. This time was not so good. The weather was extremely hot, and I hadn't really noticed before that the hotel has no airconditioning. Our window opened only a crack, and was located above the fans from the kitchen, so there was a lot of noise and not really any respite from the heat. Also, the next door room was in a corner, so they had extended it a bit into our room, meaning that the window was almost in a small alcove and gave no light. Of three light fittings on the wall only one was working. We didn't spend much time in the room but everything else worked and was clean etc, just a bit worn. There was coffee and a kettle but no mineral water. Turned out later that there were fans in every room - I just hadn't found it in the wardrobe. So we had the fan on the next night, and it helped a lot, especially because the neighbours then started smoking and we had to keep our window shut to avoid it coming into our room. I pointed out the broken lightbulbs in reception, and thought that they would say thanks, I will send maintenance. But no, they said Are you sure? didn't you just press the wrong switch? So I had to go back and double check, and of course, the lights were still not working no matter how many switches you press. So later they sent maintenance while my husband was in the room. Not to fix the bulbs, just to check whether this stupid guest had really tried all the switches. :-) Later that evening, one more of the lights was working, the bulb had been replaced with a different strength than the one working bulb, which increased the feeling of hopelessness in the half-dark room. The final light fitting was still not working. Oh yes, and they don't have any deal with the fitness center any more, but you can take a 5km run down to the canal and back along the residential roads which is quite nice. This hotel is used for parties and large events, and also group tours - there was a huge group of visitors (from China) at the same time as us, but although they took up a lot of space in the foyer , on the corridor etc, we were not disturbed by noise at all once they had all got their rooms. Oh well, there aren't many options in Altrincham. Stay in Manchester or Hale if you can.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for your feedback following your recent stay with us. We apologise that throughout your stay you consistently had maintenance issues and we apologise for not getting these issues fixed sooner. We have very recently put measures in place to ensure this is reduced for our future guests. Best wishes, Martin Wilson and the team at Cresta Court.

"Pleasant over night stay"

4
Rachie2357, Coventry, United Kingdom 30/07/2018

Dont be put off by the hotel exterior it was nicely decorated inside. Having read previous reviews about noise during parties we were a bit apprehensive when we arrived to find a wedding in full swing. We were pleasantly surprised though and no noise issues despite being on the 1st floor. No air con but fans are provided. Lovely breakfast and very convienient for the metrolink into the city centre. However if you don't like a very firm mattress this might not be the hotel for you.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback, following the recent stay you had with us. We really appreciate you giving us the opportunity, following reading negative feedback from previous guests and we are even more pleased that you enjoyed your stay with us. We really hope you have the chance to visit the area again, on which occasion we look forward to seeing you. Best wishes, Martin Wilson and the team at Cresta Court.

"Busy Hotel"

4
susan462018, Scotland, United Kingdom 30/07/2018

We booked this through Airport Parking, no issues with the booking, very easy to do online, reasonable value for room the night before our flight and parking for 15 nights. We arrived at 7pm after a 6 hour drive, we struggled to find a parking place, very tight and at this time we were slightly worried about leaving our car for the fortnight. The spaces are very small. We managed to find a place over by the cycle rack and we unloaded the suitcases. We then went to check in which was very fast, efficient and all staff were polite and very helpful. They did tell us that the hotel was very busy as they had a couple of events on. The reception area was very very busy with a lot of guests waiting for their event to start. We were given a ticket to put on our dashboard so the hotel knew which cars were using the facility for Airport parking. We went up to our room on the third floor, the room was quite spacious which was really nice, there was tea/coffee facility and bathroom with shower and bath. The room itself was basic but for the price we paid this was adequate and was what we expected. Our room was right at the end of the corridor as you come our of the lift, adjacent to this area was a large square hall, which backed on to our room We then went down to the restaurant as we were quite hungry after our journey. Again the reception was very busy and we could hardly move. However we managed to get to the dining area and was met by a lovely young girl who looked very stressed out and run of her feet. She said that there was a table but there would be a delay on our food as there was a function on and they were all coming into get their meals. We said that is not a problem. We had our order taken and waaited a wee while, the food arrived and it was lovely and good value. We then headed off to our bed as up early for our flight. We were all in bed at 10pm where the problem started, kids running up and down the corridor, screaming, shouting, thumping. We let this go and tried to get some sleep, it did calm down however they then started playing football in the square next to our room, the ball was constantly banging of our wall. By this time it was after 11pm, I went out to them, a large number of kids ranging from 8 years up to 14/15. I asked them to keep the noise down or I would phone down to reception. To be fair they did stop the ball, and tried to whisper. I eventually fell asleep, the bed was comfy, however the room was very warm overnight. Even with the windows open. We got up next morning and checked out, we mentioned to the staff re the noise, they just said oh there was a function on last night. We then got our shuttle which was part of this deal as we went out to he taxi, the driver was sitting in his car, he never got out, I walk with a crutch and husband put all the suitcases in the boot. We got in and started speaking to the driver, we soon realised that the was not going to enter in to a conversation at all. Very unnerving trip to the Airport. Overall the stay was very good apart from the noise,

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for posting your feedback here, following your recent stay with us. We apologise for the struggle you had on arrival with finding a space, this has proven to be difficult for us in busy periods and is something we are now looking into improving for our future guests. We also apologise for the noise caused by other guests when you were trying to sleep, we appreciate you took this into your own hands and it was improved. It is a difficult area to cover, our duty managers do walk around the hotel every hour checking for numerous things - this being an area that they would check however by the this time it appears to have been resolved. We will also pass on your feedback to the company we use for our transfers, and apologise on behalf of them in advance. We are although pleased that you were able to take positives from your stay, and we look forward to hopefully seeing you again soon. Best wishes, Martin Wilson and the team at Cresta Court.

"Hotel and airport package deal"

5
Ian S, Redditch, United Kingdom 27/07/2018

Booked along side a parking package for Manchester airport. Cost was really reasonable. Hotel is 13 mins drive to the airport so nice and handy for an early morning start. Hotel is very nice. Dining are is very nice. Bar area is simple but dies what it needs to do. Staff were very pleasant and chatty at check in. Twin room was small but for the price I didn't expect a suite. I'd definitely stay here again for a holiday stay over.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing your feedback following your recent park and fly visit. The team and I are really pleased to hear how positive you are about your stay, we really look forward to seeing you again on your next holiday. We hope you enjoyed the rest of your trip. Best wishes, Martin Wilson and the team at Cresta Court.

"Wonderful food & clean rooms "

5
User 24/07/2018

Honestly the food here is what makes it for me, fantastic priced mains and lovely starters. Also if you're a morning person the breakfast they put on rivals some 5* hotels I've stayed at. You can choose to have cooked omelets, porridges, or get stuck into the full English. However I would say the pastries are another level. Rooms are very standard but clean, and have everything you need. Only issue I have is the bathroom fans are quiet loud but hey. Staff in particular are great, very easy to deal with and I enjoy coming here.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback with us following your recent stay. Myself and the team really appreciate your kind comments and really look forward to seeing you again soon. Best wishes, Martin Wilson and all the team at Cresta Court.

"Awesome visit!"

5
jennycarley2018, Bangor, United Kingdom 24/07/2018

Amazing unintentional stay as we had a cancelled flight. The airline wasn't helpful with accommodating us and threw hiccups all along the way but Andrea... the wonderful Andrea on reception helped us along the way, sorting things for a very stressed mumma! Above and beyond what she needed to do!! Emma was equally as fab when Andrea wasn't about.... oh and the room, food and friendliness of everyone was top notch!! Thank you so much!! Xo

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your recent stay with us. It is unfortunate circumstances that led you to stay with us, and we hope you eventually enjoyed a holiday. We are really pleased to hear that even under the circumstances we were able to impress you so much. Andrea will be especially pleased with her personal mentions, as will Emma, I will be sure to pass this onto them. We hope to see you again, maybe for a more intentional visit! Best wishes, Martin Wilson and the team at Cresta Court.

"Nice Hotel"

4
werrington2, Peterborough, United Kingdom 21/07/2018

Clean, tidy, friendly staff. Food good, breakfast excellent. Stay here once a week. I have no problem recommending this hotel. The dinner menu gets a bit repetitive and needs changing more often. Bar is good.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing your feedback with us, we are really pleased you enjoy your weekly stays with us - we are currently looking at updating our restaurant menu and appreciate your feedback. Look forward to seeing you soon. Best wishes, Martin Wilson and all the team at Cresta Court.

"Truely outstanding hotel, food, rooms"

5
User 15/07/2018

Stayed here both in June and July. Attending a wedding in June for 2 nights, food, room, service everything was 5*. Stayed again for a treat in July and hoping to return for our wedding anniversary in November, we actually married here 10 years ago. It just seems to improve with tea and wouldn't hesitate to get married again. Throughout my friends wedding we dealt with Adele who is real credit to your organisation. Resulting in another friend booking her wedding in 2019.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your recent stays with us. Myself and the team are really pleased to read your review, and I am sure Adele will be especially pleased with her personal mention. We look forward to seeing you again soon. Best wishes, Martin Wilson and all the team at Cresta Court.

"Pre-Holiday stop "

3
Nigel C, Cannock, United Kingdom 14/07/2018

Stayed overnight to avoid an early o'clock start to our holiday, booked on line & got a very good price. The team on site were very friendly & welcoming. There is plenty of parking available; the rooms are fairly basic but met our needs! The bar has a very good selection of Gins... The only downside was the temperature in the room, it was like an oven!! A fan was provided but, made little to no difference

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your stay with us. The team will be really pleased with your positive comments, and I can only apologise for the temperature in your bedroom and the discomfort it caused you. We look forward to hopefully seeing you again, and hope you enjoyed your holiday. Best wishes, Martin Wilson and the team at Cresta Court.

"Don't buy the beer!"

4
treacleparkin, Haworth, United Kingdom 12/07/2018

This hotel is well worth the money. We stayed the night before our flight and the night we returned. The room was good but the price of food and drink was ludicrous. The cheapest thing on the menu was an omelette at £10.95 and a piont of Boddingtons eas £4.30. The breakfast at £10 is well worth the money, with agood selection of cooked items, cold meats, cheeses, fresh fruit and fruit juices. We will stay here again.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your recent park and fly visit to us. We really appreciate you letting us know your thoughts and the team will be really pleased with your positive comments regarding breakfast. I can only apologise that you do not agree with our pricing at the hotel, we review our pricing particularly within the bar & restaurant regularly and will take your thoughts into account at our next review. We look forward to seeing you on your next visit. Best wishes, Martin Wilson and the team at Cresta Court.

"Single night stay with car parking."

3
terryb1941, Uxbridge, United Kingdom 11/07/2018

For a single nights booking the hotel was quite nice. Rooms are quite small but do not have any air conditioning. A fan was provided but was hardly adequate considering the very hot evening. Cost for the single night and parking for the duration of the holiday was good. Food in the restaurant was very good. Unfortunately my car was damaged in the car park. CCTV may be available if I can get a timeline.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your recent park and fly visit to us. Thank you for your positive comment about the food in our Townfields restaurant, the team will be really pleased. Please contact the hotel directly on 0161 927 7272 should you need any further assistance with the damage to your car. We look forward to seeing you again should you have the opportunity to stay with us in the future. Best wishes, Martin Wilson and all the team at Cresta Court.

"Ok for an overnight stay but wouldn't want to stay longer"

3
Jennifer R, Wilmslow, United Kingdom 10/07/2018

Ample parking and pleasant welcoming reception staff. Unfortunately, the room was small with no storage space just a couple of shelves and hanging space for half a dozen items only. Small flat screen tv, a view of a brick wall but at least the window opened and it had an electric fan as it was a very warm night. The room looked clean and modern unlike the bathroom which clearly hadnt been renovated for quite a long time and is overdue. It was very clean and again small with little space for toiletries and a damp smelling shower curtain and no slip mat. It's ok for a very short stay with no luggage and if you are planning to not spend much time in the room. It's location is good for a short walk of 5 mins or so into the centre of Altrincham.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your recent stay with us. We really appreciate your comments and will use them to improve moving forwards. We have renovated a number of our bedrooms & bathrooms at the hotel and will be moving forward with other rooms in the future. Our televisions are all being upgraded soon so all rooms will have a minimum of 32" screens. We really hope you choose to stay with us again and we look forward to seeing you then. Best wishes, Martin Wilson and all the team at Cresta Court.

"Overnight stay"

4
Isobel B, Penicuik, Scotland, United Kingdom 10/07/2018

We stayed in this hotel overnight before travelling to Manchester airport it was clean and comfortable we also parked the car there for the duration of our holiday the parking spaces were a bit small but we found one we felt comfortable about leaving the car our transfer to and from airport was quick with no problems will definitely use this hotel next time

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your rececnt park and fly visit. The team will really like seeing your comments and we look forward to seeing you again soon. Best wishes, Martin Wilson and the team at Cresta Court.

"Soccer Aid"

4
maybury71, Woking, United Kingdom 10/07/2018

Stayed for 2 nights, Saturday and Sunday for Soccer Aid at Old Trafford. Location is good as 5 minutes walk to Trams. Paid extra for a bigger room and it was very nice and spacious. The only disappointment was the lack of sockets near the beds, the room was very hot and although there was a fan- you couldn't plug it in near you. Check-in was a bit delayed, we had to wait 40 minutes as there was also 2 weddings on at the hotel. Breakfast Buffet is very good, great choice of food both hot and cold. Will be back in 2 years for the next Soccer Aid!

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your stay for Soccer Aid. We are really pleased you liked your room, our good location, and our breakfast. The team will be really pleased to read your comments. We look forward to seeing you at the next Soccer Aid. Best wishes, Martin Wilson and the team at Cresta Court.

"Good Hotel, no Air Con"

3
McCarney, Paisley, Scotland 02/07/2018

Nice, clean and in a good location. Room clean and comfortable, bathroom clean but a little dated. The major downside is that the rooms are absolutely roasting. Large window with only one small part opens so it is impossible to cool the room down. Hotel needs to invest in air conditioning to make the hotel better. I would not book a room here in the summer again after a couple of sleepless, sweaty nights. Such a shame for such a well looks cared hotel.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback following your recent stay with us. I can only apologise for the inconvenience caused by the high temperatures in your room, the warm weather we are having is making it difficult to keep the hotel cool, especially as its lasting much longer than we are used to. However I am sure everyone is enjoying it. We do appreciate your good comments and hope to see you return in the future. Best wishes, Martin Wilson and all the team at Cresta Court.

"Hot weather"

5
Lousier123, Edinburgh, United Kingdom 30/06/2018

This is the first time I've left review on trip advisor but after listening to so many people winging about how hot the rooms where and the poor lady on reception having to deal with it I feel the need to voice an opinion! Yes I ain't gonna lie it was a very warm night 29/06/18 the weather has been fantastic the last two weeks there was no breeze outside it was stuffy even if you sat outside in a beer garden! In the uk how many times can we account for the weather being this good hardly ever! I am putting my review in first as I sat and waited for the rest of my party to check out I was disgusted by the way fellow travellers spoke to the young lady on reception comments like it's disgusting not having air conditioning do u know how hot your rooms are? The lady on reception repeated herself over and over again apologising but unfortunately the weather is out of her control (so many time I want to jump up and ask do u actually have air conditioning in your own house) I didn't lol! Anyway to end this this is a fantastic ltitle place to stay the staff r so friendly and helpful! The hotel has no air conditioning like many hotels if you want air conditioning book a hotel that will cost u an arm and a leg around Manchester don't pay the great price they offer no where on there website does it state air conditioning so what do u expect! Fab stay great staff in every department we met especially the lady on reception very funny sorry I didn't get her name Friday night check in and sat morn checkout u did well sat morning lol! Will be back xx

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and many thanks for sharing your thoughts following your recent stay here, myself and the team are really pleased to read your review. We really appreciate your understanding with regards to the temperature, it certainly has been an unusual few weeks and something that I am sure many hotels are struggling with - but we are still enjoying the weather, as I am sure you and many others are. I will ensure the team get to see your comments, especially Andrea (who I believe you are referring to on reception). Best wishes, Martin Wilson and all the team at Cresta Court.

"OK"

3
User 29/06/2018

Business stay at the BW WAS OK but the internet did not work for me. Rooms are small with no aircon which is not great when its hot. Staff very good and the breakfast was also tasty with lots of choice.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and many thanks for sharing your feedback with us following your recent visit. The team will be really pleased to read your positive comments and we are happy you enjoyed your breakfast. I'd like to apologise regarding the wifi, we are very close to solving some issues that have arisen from our provider so this will improve very shortly. With this great weather we are having it has been difficult to keep the hotel cool, so I apologise if any part of your stay was uncomfortable. We hope you have the opportunity to stay with us again in the future, on which occasion we look forward to seeing you. Best wishes, Martin and all the team at Cresta Court.

"Really hot weather."

4
thompsonsuffolk, Debenham, United Kingdom 28/06/2018

The staff were very friendly and helpful. Nothing was too much trouble. The rooms were clean and are of an adequate size. The room was however very hot in blistering heat (30+) There was a fan in the room, but window opening was restricted which no air in the room.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for sharing your feedback with us following your recent visit. We really appreciate your positive feedback and the team will be really happy to read it, I apologise for how hot your bedroom was during your stay, its proven very difficult to try and cool the hotel in this weather but it is something we are working on to move forward. I hope you are in the area again soon and choose to stay with us. Best wishes, Martin and all the team at Cresta Court.

"Shearings Trip"

4
Dukeboy4, Doncaster, United Kingdom 26/06/2018

Visited Liverpool for first time and this was our hotel for the night. It was very busy due to a Wedding Reception but the staff coped admirably when we arrived and we we in our rooms with no delays. Our evening meal was a good choice of starters and mains. The room was small but adequate and I have to say I slept like a baby in the bed provided, so well done to the hotel for that! Would recommend it to anyone for a visit as it is ideally situated for Liverpool and Manchester shoppers alike.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and many thanks for sharing the feedback from your recent visit with us, the team will be really pleased to read everything. We hope you are in the area again soon and we look forward to you staying with us again hopefully. Best wishes, Martin and all the team at Cresta Court.

"Second Visit"

4
Evobloggs, Milton Keynes, United Kingdom 19/06/2018

This is my second visit to this family friendly Hotel. It's a great location in Altrincham as not too far from the restaurants and bars. The the receptionist was very welcoming. We had a large room with tea and coffee making facilities, and hairdryer. Iron and ironing board are on request. Free Wi-Fi was included, but not on standard rooms. Unfortunately the bathroom was very dated and we had an extremely noisy fan in there. The breakfast was freshly cooked and had a wide selection and options. Continental, fresh fruit, pastries, cereal and yoghurts etc. Staff were on hand should you need anything. Special shout out to Karen, amazing customer service. Credit to the restaurant. There is a reasonable amount of free parking on site. Only slight downside is during the wedding season it is very busy and can be a bit noisy. But that is to be expected. All in all a pleasant stay.

"Wedding reception"

5
Donna991164, Liverpool, United Kingdom 18/06/2018

Went to my nephews wedding reception here and stayed over night in hotel. Great venue. Hotel rooms are lovely and the breakfast was brilliant. Would recommend to stay here. Great value for money.good location to.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and many thanks for taking the time to share your recent special occasion with us. I really appreciate your positive feedback and the team will be really pleased to read your comments, we look forward to seeing you again soon. Best wishes, Martin Wilson and all the team.

"Large hotel with all the standard facilities"

3
ChiefRN, Bristol 18/06/2018

Sited near Altrincham town centre, parking within the hotel grounds is a little tricky due to the main road being a dual carriageway, so one may have to drive past and come back around. Rooms are spacious and comfortable although the television is a little small.Room costs are expensive but this may be typical for the area, (dearer than in London commuter belt) but then again parking is free. Breakfast is excellent as was the staff assistance at reception. There is wi-fi but its not straightforward and a lot of flaffing with registration and passcodes which didnt work for me, hence the reduced rating.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for taking the time to share your recent experience with us. We will be upgrading the majority of our televisions at the start of next year, bringing them all to 32" and above. Thank you for your positive feedback regarding breakfast and the reception team, we are aware of the issues with our wi-fi and are working alongside our provider to improve this, however please accept my apologies for the inconvenience during your stay. We hope you choose to stay with us again should you be in the area, on which occasion we look forward to seeing you. Best wishes, Martin Wilson and all the team.

"Wedding stay"

5
katiecrawshaw, Manchester, United Kingdom 10/06/2018

I stayed here the night before my wedding before getting married round the corner at styal lodge and again the night of my wedding. We had the executive suite booked so me and my bridesmaids could all have a drink together and get ready in the morning before shifting over to my bridal suite at styal lodge. The hotel staff were exceptional, they all went out of their way for us. On the Friday night once I had checked in Kathryn who had helped me book all my rooms for my wedding party brought me a bottle of prosecco and 8 glasses up for me and the girls! The beds are comfy, the bathroom in the suite was fab and my guests loved it from start to finish. Bar is 24 hours too so perfect for a few after wedding drinks ! Would defo recommend :)

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and many thanks for your review, the team will be really happy to hear about your stay - especially on such a special occasion! Catherine will be especially pleased with her personal comment, and we as a team are really pleased to play a part in your big day. Enjoy married life and we hope to see you again soon. Best wishes, Martin and all the team.

"Lovely location"

5
Sirenita123, Coventry, United Kingdom 09/06/2018

Lovely location in Altrincham and very close to the tram/train station. Great staff, very friendly and helpful. Great breakfasts with a wide range of choices and all the breakfast staff were so accommodating, nothing was too much trouble. The rooms are comfortable and the cleaning services is great. There are Plenty of parking spaces and it is so easy to walk into the centre.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and many thanks for sharing your experience after you recent stay with us. The team will really appreciate your positive feedback, we certainly get a lot of good comments about our breakfast. Hopefully you will be back in the area in the future and choose to stay with us. Best wishes, Martin and all the team.

"Great overnight stop after late flight"

5
Nikky P, Newcastle upon Tyne, United Kingdom 28/05/2018

We booked with holiday extras as part of park ( long stay T3 and hotel on return) Even although we didn't get to the hotel until 1am there wasn't an issue. We were in room 331 ( there is a lift) It was quiet even with the window open, comfortable with complimentary toiletries, coffee and tea- a bit on the small side but perfect for our use and the breakfast certainly made up for it! Lovely! ( we had prebooked as part of the package so a little cheaper ) The staff were all really friendly and polite and on checkout we received a voucher if we book direct with the hotel which I'll consider as you can park there too if flying from Manchester.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and many thanks for sharing your recent experience with us, we really appreciate you taking the time to do so. The team will be really pleased to read your kind comments, and we look forward to seeing you before your next trip away. Best wishes, Martin and all the team.

"Good location, nice staff but too noisy"

3
Rick J, London, United Kingdom 28/05/2018

The location of the hotel is really good, a short walk to Altrincham town centre where there are lots of places to shop, eat or have a coffee. Lots of free parking and fast, free wi-fi (although they did not give us the wi-fi code at reception when we checked in and we had to go back and ask for it). The staff were nice and the breakfast was good. All good so far but what lets the hotel down are its flimsy walls, you can literally hear people talking in the next room, let alone the loud music from the parties being hosted downstairs. I was woken up at 4am by the people next door talking - and they weren't even shouting! Having a safe in the room to store your valuables or a small fridge would have been nice as well. The hotel has no air-conditioning although they did have a desktop fan in each room.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for taking the time to review your recent stay with us. We really appreciate your feedback, the team will be pleased with your positive comments regarding breakfast. I can only apologise for the shortcomings you received however I am sure you appreciate some of the things are not an easy fix, but will certainly be considered when investing in the future. We do have safes in a number of our executive rooms however will look at this for other rooms in the future. We hope you still choose to stay with us again in the future, and if so we look forward to seeing you. Best wishes, Martin and all the team.

"Poor experience "

2
Domlyn74, Birmingham, United Kingdom 28/05/2018

Booked a upgraded room as this was a special weekend for me and my husband. The staff were very friendly when booking us in. We stayed on 26/05/2018 the room was more like a standard room. Stayed on the first floor which we thought would be great. There was a wedding booked on that day, we went out on the evening and on our return to the hotel the younger guest were all out side the reception smoking and to our amazement we were totally shocked by some people snorting other substances. There was broken glass and bad language being used which we had to ask them to excuse us as we enter the hotel. Our room was then really noisy due to the music that went on till early hours only then to be woken by the room next door at 6.00am. I made reception aware of our issues and they have stated they will contact me, I am still waiting to hear.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for your feedback, I am pleased that we have been able to resolve the shortcomings you received directly. Once again, our apologies. Kind Regards, Martin Wilson.

"Great party facilities"

5
User 27/05/2018

I had my 40th birthday party here and we had a brilliant night. The staff were so helpful and friendly and couldn't do enough for us. I really recommend this hotel as a party venue. Many of my guests stayed at the hotel and really enjoyed their breakfast.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Trish P Thanks for taking the time to review your party. I'm really pleased that you enjoyed yourself and thank you for such a positive recommendation. We look forward to welcoming you back soon. Kind Regards Scott

"Close to Altrincham"

4
User 25/05/2018

We enjoyed our stay here and the staff is certainly first class. There wasn't a request that they didn't fulfill...from a quiet room to late check-out. The room was clean and although it was smaller than we are accustomed to, There is no air-conditioning and we needed a fan which was supplied. Hot, but not intolerable. it was more than adequate for a two night's stay. The hotel is only a 5 - 10 minute walk to the Altrincham bus terminal and several shops, cafes, and stores. If you are Canadian, it is only 10 minutes to a "Timmy's" which you will certainly enjoy. All in all it was a great stay and we will return for another stay when we are in Altrincham.

Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello and thank you for choosing to stay with us on your recent visit to the area, we also really appreciate you taking the time to share your feedback. The team will really appreciate your positive feedback and will be pleased you enjoyed your stay in the area, we look forward to seeing you again soon and I am definitely going to try 'Timmy's'! Best wishes, Martin and all the team.

"Great location and wonderful staff."

5
Dot S, Santa Fe, New Mexico 18/05/2018

I stayed at the Best Western Cresta Court Altrincham twice in April. The location is excellent, walking distance to Altrincham town center and public transport including trams, trains and buses. It's also a short taxi ride to Manchester airport. Although the rooms are compact, they have very comfortable beds. The sales department does a great job of keeping meeting rooms busy, it's a popular hotel for wedding receptions and a variety of groups. The hotel was busy but not chaotic. The front desk staff are excellent, especially Hannah, who checked me in twice. Hannah is delightful, friendly, knowledgeable and efficient. When in Manchester I'll definitely return to the Cresta Court.

"Brilliant Staff and Service"

5
Nigel R, Pewsey, United Kingdom 17/05/2018

I stay on business as a long term guest, all the staff are brilliant, and can't do enough for you. Breakfast times are special, Robert the chef goes that extra mile to make you feel at home, we have ducks at home in Wiltshire and he brought me duck eggs for breakfast from his own money. Really welcoming and thanks to Robert and the rest of the staff, for going that extra mile.

"Excellent value"

3
pierrebleu, Liverpool 16/05/2018

I was only going to be in the hotel for a short period of time after a night out with friends so I booked this hotel as the price was ridiculously cheap because of a special offer at the time. Otherwise I would not stay at a hotel of this standard. Probably the best value hotel I have ever stayed at. The room was small but very clean and staff were well versed in their duties. I would stay here again.

"Excellent stay"

5
elly2407, manchester 14/05/2018

Stayed after the football at old Trafford then flying out the next day from Manchester airport. Stayed on many occasions at the hotel and once again service excellent. Staff are so friendly and welcoming on reception and in the bar, bedroom was lovely had every amenity that you need and spotlessly clean. And breakfast was delicious. Thank once again

"Midweek short stop"

5
Hawkeye036, Brighton 11/05/2018

Stayed here with 2 friends as we traveled up from Brighton to see the footy match at Man City. Booked a family room and we were all impressed with both size of the accommodation and warm service on the desk. Hannah was very polite and friendly. Room excellent and brekkie was spot on. Overall, a great hotel with awesome value for money and lovely staff. Always enjoy going back to my hometown, and would recommend this hotel to anyone. Thanks for making our trip - shame you couldnt have made the footy result better tho - Brighton lost :-(

"Weekend away"

3
User 09/05/2018

Frayed towels in bathroom let this hotel down. Bed was comfortable but didn't enjoy breakfast- quality could have been better. Asked for towels to be changed but when we got after evening out towels not changed so had to contact reception again. This time we got replacement towels straight away. Some still frayed though.

"The Very Best Service at my event !! Highly recommend !!"

5
marsmusa, Manchester, United Kingdom 01/05/2018

I am so glad I chose this hotel to host my 60th birthday party Nicola , the really nice event manager, was very accommodating in all areas, especially with the food and room requirements. The planning was very detailed and she gave me lots of ideas and suggestions ON THE NIGHT .................. The staff were fabulous !!! The service was excellent esp as they had to work around all the entertainment . The female manager -so sorry I forget your name --and Miro really stood out :-) The Discount on hotel rooms really helped, and my guest commented how nice the rooms were -- as well as the hearty breakfast !!! Thank you for a GREAT SERVICE

"Very pleasing stay at a very pleasing hotel with access to Altrincham literally minutes away."

4
Graham S, Liverpool, United Kingdom 29/04/2018

We booked the Cresta Court Hotel again on our visit in March so as to take advantage of the excellent transport systems into Manchester. The stay was good and the room very comfortable. The added bonus was that they do an excellent breakfast at the Cresta Court. We have stayed a couple of times now and are never disappointed with the service and the rooms but the bonuses in the most important way is that the very pleasing hotel is within easy access of the trams to Manchester and beautifully situated close to Altrincham town centre where there are a collection of marvellously marvelous bars, top of the list is the small but delightful Belgian Bar.

"Retirees Annual Luncheon"

5
Eric H, Lancaster, United Kingdom 21/04/2018

Excellent - can say no more. Bed comfortable - everything clean and fresh and would thoroughly recommend! The location is central and easy to find. The restaurant,which was used not only for the luncheon but breakfast too is spacious and the service pleasant, quick and unobtrusive and efficient.

"Good enough"

4
sjireland1, Hawick, United Kingdom 16/04/2018

Good enough hotel all the staff were pleasant. Hotel was clean and tidy. Bedroom was clean and spacious. Comfy bed good pillows. Bathroom was good with a decent shower. Only bad thing noise from function I was on 2nd floor and still heard the disco.

"Business"

4
ginko686, London, United Kingdom 15/04/2018

Nice and clean a Hotel, Receptionist on arrival average, service provided just sufficient, Receptionist on check out Alex very helpful exceeded my expectations, ( was just sufficient night before) . Bedroom and bathroom very clean , water pressure in the shower shoul be improved, Hotel furniture to be upgraded (refurbished), Room service very good indeed, no tray charge, I will stay again and will recommend.

"Satisfactory"

3
Mark D, Bishops Stortford, United Kingdom 12/04/2018

I've stayed a few times recently though work and the rooms are perfectly acceptable and the staff at reception were excellent and could not do enough for me. It is a great location with the Altrincham market a short walk away with some great eateries which I would highly recommend. Do not stay for the hotel food as I did as it was not anywhere near as good as home cooked food. Breakfast is ok with a selection of pastries, cereal, fruits, and a cooked breakfast which is a help yourself buffet.

"Modern reception, tired room"

3
User 12/04/2018

A good location for the airport. While the reception is modern and chic, the room we had was quite tired. We overlooked the side car park very near the air conditioning unit so a low drone could be heard all night. The net curtains were hanging on by a thread, damp around the window and generally unloved. The bathroom was also in a similar state - ill-fitting shower curtain, stained bath and noisy extractor fan. The breakfast was lovely although pricey for the full english but with lots of choice. Staff were a little thin on the ground leaving guests waiting that arrived to eat later on in the service.

"Nice hotel - shame about the NOISE!"

2
859miket55, London, United Kingdom 10/04/2018

We booked way in advance as the hotel was advertised as a good location for the Manchester Marathon. Good reception staff, nice room (but very warm and couldn't find the temperature control). Went out to eat so not able to comment about the restaurant in the evening but the breakfast was perfect. However with dozens (possibly 100's) of runners staying overnight and planning to get up for the 6am breakfast the hotel had booked an event. The disco started at about 10pm. No one in the hotel could possibly go to sleep. Having spent months training and preparing for the marathon I'd like to know which imbecile decided to book a party on the night that they knew all these runners would want to be in bed early! I didn't wish to spoil a party that no doubt someone had paid for but by midnight I'd had enough and asked reception to tell the DJ to turn off which they did. However it was all a bit too late. Having advertised the hotel for the marathon, arranged special evening meals for the runners and opened breakfast at 6am it just seems that only an idiot would have booked a party with a disco that would prevent anyone in the building from sleeping! If you decide to stay here make sure they don't have an event on or take your earplugs.

"value for money stop after a late flight"

4
veryhappytripper, england 07/04/2018

the room was very small could hardly walk around the bed but all was clean and functioning also could see the car from our room and parking was free - a major plus these days. No mineral water in the room but you could buy a bottle for £1.50 - I'll drink tap water thanks - slept well but the shower was a bit of a dribble in the morning - hence 4/5

"Stunning foyer hard pillows"

3
jarvo2001, birmingham 01/04/2018

The entrance is really upmarket, much posher than most BW's. Service was also excellent. The rooms are nice, typical BW which is fine, but after the grandiose of the foyer they were a bit disappointing. It was all clean and fine, but those beds and pillows!? Really hard and uncomfortable! Invest in better toppers and pillows instead of chandeliers please. Very good price considering we also got airport parking.

"Good location but rooms are a bit pokey"

3
lambownumber5, Sheffield 31/03/2018

I've stayed at the Cresta court a couple of times now which begs the question why am i rating it as bang average if i'm happy to go back there? Well in fairness it probably merits a 3.5 stars if the Tripadvisor rating system was a bit more flexible. The Good Stuff: It's in a good location just a short walk into Altrincham centre, There's ample parking which is free and you get complimentary biscuits which always deeply pleases me. Rooms were clean and reasonably modern while Breakfast and evening meal were also decent. The Bad Stuff: I don't normally make pedantic gripes but now i'm typing them out they do sound slightly picky but here go's. The pressure of the shower was poor (a mere trickle) and most pedantically; space was at such a premium in there and the sink was so small that the only place i could rest my wash bag was on the bathroom floor (Shocking i know). Another thing that always irks me is the faux king bed: x2 single beds pushed together where you feel like you might slip down between the middle of them at any point. Price wise i've paid £66 which is reasonable if a touch steep and £80 during busy season which was definitely excessive for the size of the rooms.

"Convenient for Manchester Airport"

4
199Patricia, Rotherham, United Kingdom 30/03/2018

We chose the Cresta Court as we had stayed before when we had a morning flight from Manchester Airport. The room was clean and comfortable. Reception booked a taxi to the airport for us. It cost £15 (including tip) and took about 15 minutes. The hotel is about 15 minutes walk from Altrincham Station. We would stay there again. There are at least a couple of local pubs which are friendly and serve good value food.

"What a Restaurant Letdown"

1
Musketeersx4, Greater Manchester, United Kingdom 30/03/2018

My husband and I went for a celebration meal and were so disappointed. He had a starter that worked out at £1.25 per prawn. The only edible vegetable on the "salad" was the spring onion. The pre coated fish plus the added batter remained wet as not cooked through. The fries had been put in fat that was too hot so had browned early but not thoroughly cooked. I asked for a medium steak but came well done. The home made onion rings were yuk ! Uncooked batter full of stodge. Both meals were absolutely flavourless. The tables were laid out like a military establishment and simply no ambience. Needless to say we will not be returning.

"Not bad"

4
j i, Wales, United Kingdom 28/03/2018

Stayed here earlier in the month and yeah it was ok. The room was ok, does need a bit of work but ok. THe bathroom a little small and tight. Had a meal in the restaurant and it was good, nothing wrong with it at all. It's an ok hotel

"GREAT VALUE"

4
Kevin S, Carlisle, United Kingdom 15/03/2018

Stayed overnight,before flying out The hotel and staff are all very nice,plenty of car parking,we bought package from holiday extras,B&B,(great breakfast)15 nights parking,transfers to and from terminals,£78 Great value.Only downside our room was very hot during the night,we used the fan,it helped!

"Average food, uncomfortably hot bedroom"

3
dasosn, Manchester, United Kingdom 12/03/2018

Attended a weeding reception here at the weekend and booked a room for £95 The venue itself was beautifully decorated for the wedding and evening reception. However there were a few negatives and I expected better for the price that I paid excluding breakfast. Bar service was slow with no one at all behind the bar at times. The room was not very big and the fan in the tiny bathroom did not work so it was very steamy. There was no temperature control in the bedroom other than on the radiators which I had turned off but there was a warm current of heat at floor level that made the temperature so hot that I could not sleep. There was a small window that opened slightly but that was at the foot of the bed so pretty ineffective. I had to sleep with the room fan plugged in all night so sadly I have not been able to be more positive about this venue.

"Lovely staff, excellent breakfast "

5
Rooombiter, Shrewsbury, United Kingdom 06/03/2018

We stayed at the Cresta Court in March 2018 and were impressed with our comfortable room on the second floor. We had dinner in the restaurant which was fine, breakfast was excellent also! The walls of our room seemed quite thin and we were not impressed with the noisy children's birthday party going on late next door but a call to reception sorted it out. The bed was comfy and free Wi-fi was fast and reliable, it was a little warm in the room, there was a fan in the wardrobe that we didn't use in the end but there didn't seem to be any means of controlling the temperature. The staff are friendly and seem happy to be working at the hotel, we were impressed overall considering the excellent value offered here.

"Great stay"

4
ROBERT H, St. Neots, United Kingdom 05/03/2018

We stayed here as flying from Manchester airport. Really good hotel, great staff really nice breakfast and a nice atmosphere about the place. Only complaint would be room at the back of the hotel you can hear the air-conditioned unit running from the kitchen.

"Overnight stay "

5
Jimmy H, Windermere, United Kingdom 04/03/2018

We stayed at the cresta court when we was visiting Manchester, the room was small but very clean and the bed was very comfortable, we had a meal in the hotel and that was lovely and reasonably priced, we didnt have the breakfast because we did think that was a bit over priced at £14.50 each but we would stay there again.

"Belting Bolthole After a Night Out "

4
Stephen P, Stoke on Trent 03/03/2018

Friendly and efficient reception on arrival; clean comfortable room, good shower; excellent full English breakfast just what you need after a night out. Would have got an excellent if the bedroom had a thermostat great if my wife and daughter had been there but too hot for me.

"Sad family visit"

4
AJB10192, Norwich, United Kingdom 03/03/2018

Needed somewhere local as travelling for a family funeral with my sons. Room was exactly what we needed and the breakfast was good and plentiful. Good value, clean and tidy with all facilities om hand. Staff very friendly and helpful.

"Just perfect "

4
gr0usebeater, Westfield, United Kingdom 20/02/2018

Very busy hotel with lots going on, but reception still takes the time to deliver a great service, we had two rooms, one a standard double and one executive, standard double although on the small side was ample for our needs and a comfortable bed, the executive suite was gorgeous with loads of room and extras like ironing facilities and coffee percolator, we only ate breakfast when we stayed and the fare was excellent and the chef willing to fill your requests for something different all with a cheerful smile, overall we can't fault this hotel, and will definitely use it again.

"Overnight stay"

3
Helen H, Rotherham, United Kingdom 19/02/2018

We stayed here on 9 th feb the night before our flight to Tenerife we left our car at the hotel and they provide a taxi to the airport and then back to the hotel after our flight home x our room was nice n clean and had the usual facilities tea coffee etc ,we had a meal in the bar the fish n peas which was not very we had no problem at all and would definitely stay at the hotel again x Helen n mark hague x

"Airport stay"

4
User 13/02/2018

Stayed here last sat night as had early flight from Manchester Swift warm welcome upon check in room was small but very cosy and spotless More importantly it was very warm as it was a really cold night and bed very comfy So had a good warm comfy nights sleep Only ten minutes away from the airport Would recommend and return ??

"one night stay at Cresta court"

4
CarolynWheatonAston_, Wheaton Aston, 12/02/2018

We stayed here for one night as we were going to a party, the checking in was easy, Hotel was clean our room was good & clean. Had a good night's sleep then went to breakfast this was very good all in all we had a very good time.

"Great modern hotel"

4
ELIZABETH T, Nottinghamshire, United Kingdom 08/02/2018

We booked for a night pre our flight to Canada. We booked 2x rooms, 1x king size and 1x double. Both excellent. Breakfast scrummy - but the best thing about this hotel is the staff - please keep it up.

"Celebration"

4
June W, United Kingdom 05/02/2018

We have stayed at this hotel a few times before normally before a flight , this time it was a birthday celebration and wasn't disappointed. The service was excellent and the staff are very friendly.The room was clean and comfortable. The breakfast was lovely they cater for everyone

"Fantastic"

4
chris b, Northwich, United Kingdom 04/02/2018

Had low expectations for this stay but how wrong could you be, spacious room beautifully furnished, even a 4 poster bed, courteous and helpful staff, brilliant breakfast, can recommend this if you are looking for reasonably priced accommodation with good access to the city.

"Great hotel with friendly staff "

5
Margaret K, Sunderland, United Kingdom 04/02/2018

We stayed here overnight and had a great experience. The accommodation was comfortable the bar was spacious and the food in the restaurant for both evening meal and breakfast was great but by far the staff are their greatest asset they were so friendly and helpful well done ??

"Football Stay"

5
Mannos34, Burton Latimer, United Kingdom 04/02/2018

So second time of staying here and was really chuffed with hotel Room 144 was superb, both the bed and the nice big shower which was really enjoyable Staff very friendly and helpful and the food from Townfields hall and restaurant not bad at all! The breakfast is great and sets you up for the day prior to travelling home I will definitely return here again! Keep up the good work

"70th birthday party"

5
TER03021940, Warrington, United Kingdom 01/02/2018

We booked the Belvedere suite for 180 people and we were delighted with the service from the events team. They agreed a plan for the evening and kept to it so that the night went without a hitch. We ordered a buffet and it was very well received by all with adequate amounts for the numbers present. We had various accessories such a as projector and screen and these were complimentary All of the guests who stayed were happy with their rooms and I am pleased to say that the evening and following breakfast were a huge success

"Trip to Manchester "

2
User 22/01/2018

Not great. Bed we stayed in was hard. Toilet was bit grimmie and dirty. Food is over priced. Service from the waitress wasn't great and she was on her own not a great welcome feeling. Got the impres6from her as she didn't even want to be their at all. Also a few others on the trip said the same about. Breakfast was grand mó complaints long as it paid on with when booking room service menu basic and breakfast ain't worth order from the list for hanging out on the door. I wouldnt want to stay here again.

"Airport stay"

3
User 21/01/2018

We stayed here before catching an early and it was convenient, only about 10 mins from the car park... the hotel was fine for the low price and just the one night but the room was quite shabby and very very small. Fine for a few hours sleep before the airport.

""Thanks for the upgrade""

5
Middx, Sunbury on Thames 21/01/2018

I have been here a few times before & got a great price by ringing hotel direct & being a BW loyality card holder its worth signing up.I was upgrade to a family exc room 350 which I have stayed in before. Its a huge room, huge bed which was comfy. It has coffee maker, but don't drink coffee,(hot choc pods next time please), but asked for lots of tea & milk, bis, 2 bottles of water, safe inside the cupboard, with robe & slippers.trouser press, ironing board & iron. Lovely smellies, plenty of towels, asked for bath mat for inside the bath which was there, plenty of hot water, sadly the bathroom is cold, but does have a heater put it on for a while before you need to go in. There is a rad under the window, but electric heater on the wall as you go in, leave your extra key card in to keep the room warm as I went after Xmas as it was cold.TV on the wall, but little too small for the room as bed quite a way back from the bed as TV opposite bed. The only thing I would suggest is to make the rooms sound proof..... I was checked in by Emma as rung up the day before for an early check in, but only arrived at 2pm as the weather was really bad from the south & heavy traffic. I got a warm welcome back from Andrea, Emma C, Liz who had pink hair not blonde!!! Alex on the front desk, Philip who I made the booking with wasn't there. Breakfast was in the Townfields Restaurant & got a lovely warm welcome back from Nico, Karen, Kaisa, Jacob & chiefs who did done my egg perfect are Rob, Baz & Nigel. Its self service for hot/cold & eggs done how you like it mine fried eggs turned over & very hard. Tea/ coffee comes to your table. Plenty of choice fruit juices, fruit, pastries, toast, cereals,. jams, butter.The new waitress Tsvetelina. Sadly missed Bev as she was in Spain on her hols. I eat in the Townfield bar & was served by Kalin & had Breaded Scampi & chips with apple juice, very yummy indeed. It was busy as people were eating & drinking in the bar as it had Sky sports on which helps. I had 2 college friends come over with their husbands for lunch it was the day the snow came just before New Year & they made it. It was lovely to see them all, had a wonderful lunch in the restaurant which wasn't open, but let us be there as so much quieter. We had 3 hen omelette with mushroom & bacon, 2 beef lasagne, Beer battered cod & 3 hen omelette cheese & bacon. Drinks bitter shandy, larger, orange juice, jug of tap water. No puddings, but had white coffee, black coffee, 2 Americanos, hot choc. All in all we had a wonderful very yummy lunch by all. We had drinks before lunch & after just soft ones. It was all very well priced. I just put it on my room as left a tab open when I check in, so much easier all round.Thanks to Jaden at the bar for all his hard work with couple of helpers. Free wifii, beauty treatments, but didn't use. Plenty of free parking even with parties going on, but didn't hear them & parking for the airport too. Congrats to Scott for being the General Manager of the hotel. I got checked out by Liz & Alex. Would recommend & def be back. Thank you to you all for making my stay perfect. Happy 2018.....

"Didn't sleep well"

2
User 20/01/2018

This is our 2nd stay here and most likely the last. It's all very tidy and clean and updated. Free Wi-Fi worked well. We brought in fish n chips from down the road, out hotel and turn left. TV in room was rubbish and worked 25% of the time as kept breaking up. The remote had no battery back on it and batteries kept coming loose. Sounded like a disco going on in Hotel but lucky we had ear plugs. It was one of the worst nights sleep either of us have had in a long time. The double bed was not comfy at all and if either of us moved it then woke the other up. Bathroom small. We came here last year and it was all positives, just unlucky with the room I guess.

"Brilliant good choice "

5
User 10/01/2018

I stayed here for two nights whilst visiting family I ummmed and aaaahhh over the cresta court and the premier inn just down the road. And I'm so glad I choose the cresta court The staff were very friendly and welcoming especially in the breakfast room and the chef was great very accommodating and made me something even though I was late for breakfast and they were already clearing away, The cheaper rooms were quite small but clean you get what you pay for because I needed to work I upgraded to an executive room and it was fab very large clean water tea coffee biscuits safe. Everything I needed would Definatly stay again and very happy to recommend

"Good value"

4
Sue20012001, East Dean, United Kingdom 06/01/2018

We stayed for just one night and found the room and hotel to be functional, bright and clean, with a good breakfast and helpful staff. Good value for money with convenient parking. The location is really good and near to Altrincham's shops and pubs.

"Overnight stay"

5
Hel53, Anglesey Wales 04/01/2018

This our third stay at The Cresta Court , lovely hotel room clean , breakfast was great plenty of choice . We had a meal in the restaurant which was really nice . Beds are a bit firm . Would definitely stsy here again .

"Staff are excellent"

4
Walter C, waterlooville, United Kingdom 04/01/2018

The staff cannot be more helpful and they make the visit to the hotel very good. Breakfast is very good and again the chef and staff are very good. The restaurant is good although a little expensive for drinks.

"2 night stay"

4
User 02/01/2018

Back at the Cresta agin. It's now our go to hotel in Altrincham. Great room, water, coffee machine, biscuits, robe, slippers etc. all good. Staff as every VG, usually eat out but breakfast buffet is good. Even at the front of the hotel I get a good sleep, nice bed helps. Only downside for me is the coffee machine at breakfast. Brew some coffee please.!

"A Great New Years Eve Bash"

4
Stve2100, Cheshire 01/01/2018

The Cresta Court hotel is situated of the main road through Altrincham and is in a good position whether you are visiting Altrincham centre for its varied bars and restaurants or like us attending a New Year's Eve bash (2017) This feedback not only provides the reader with some good insight into the hotel and facilities but also on the evening itself. This is the second ‘event; that we have attended the Cresta Court for, and the refurbishment which took place about 5 years ago ( according to one of the house services staff ) is certainly evident form the lush surroundings inside the hotel, especially in the reception, bar and restaurant areas. There is ample free parking around the hotel, and check in was easy. We were allocated a room on the second floor and If I'm honest the view outside the widow wasn't all that appealing, but we were there for and event so the ‘view' wasn't the primary reason for being there. The room, fitted with a double bed, was tight, and this made navigation with two people in the room a little tricky at times, but for one night it was liveable. The room was equipped with a double bed, a TV, coffee making facilities and an en-suite bathroom. The Masquerade ball that we attended was well organised, with a prosecco and canapé start and then we sat down to a three course meal that was delicious (Well done chef and the catering team ) All three dishes were served piping hot and in good order. I have to say that the breakfast the following day which came as part of the package, which was a buffet style was also delicious. On the catering front – 5 Stars ! The evening went well and we took advantage of pre-ordering our drinks which were brought out in plenty of time and refilled when necessary and removed the fuss of going to the bar or the inevitable hotel process. The bar itself and lounge is comfortable and yes the prices are typical hotel prices, but the staff are polite and eager to please. The DJ for the night was brilliant and rarely did you see the dance floor empty which is the sign of a person good at his trade. Overall the event went brilliantly and yes we will be coming back in the future.

"No sleep boohoo"

3
User 30/12/2017

We arrived at the hotel and was pleased with our first impressions nice reception and bar area. Room's were clean but dated bathroom in desperate need of renovation. We had a meal in the restaurant it was ok and that's all I can say. We went to bed about 10.45 ready for our flight but didn't get any sleep for 3 reasons 1. Extra hard pillows they were like rock. 2. Road noise. 3. Shouting and fighting outside. The police were eventually called but not a good impression. I would only stay here again if I was desperate.

"Convenient airport hotel & parking"

4
Anthony L, Telford, United Kingdom 28/12/2017

Couldn't fault our stay. Warm welcome by the receptionist who explained all we needed to know about the hotel, the area and more importantly, the time the taxi would pick us up from the hotel in the morning (05.30) take us to the airport and also the number we needed to contact on our arrival back in the UK. Nice clean rooms, quiet hotel, free parking and only 10 minutes from Manchester airport.

"Christmas stay"

3
Gillyma, London, United Kingdom 28/12/2017

This is the third time we have stayed at this hotel. The staff are definitely the hotels strength and the public areas are lovely but the bedrooms and bathrooms are in desperate need of a refurb! While the beds are very comfortable and the rooms are well sound proofed neither the kettle or the TV worked properly in the bedroom and the light over the mirror in the bathroom did not work.

"Christmas Day Dinner"

4
User 27/12/2017

I was very disappointed with our dinner on Christmas Day. The roast potatoes were rock hard together with the Yorkshire pudding. The gravy was cold. The coffee was cold and the waitresses came out with the sugar and milk 10mins later. The mince pies never arrived which were offered on the menu.

"Christmas dinner"

1
Veiled1, Manchester, United Kingdom 26/12/2017

The room for the Christmas Day lunch was lovely, the staff were extremely pleasant and can't be. faulted, but the food was abysmal. Never have any of us been so bitterly disappointed. Dried up microwaved roast potatoes, tasteless meat, eggy Yorkshire puddings. The ham was on the same serving board as the beef so anybody who did not eat pork could not have beef either. The soup was like thick pasta sauce. The Christmas pudding serving would not feed a mouse and the ice cream had ice particles in it. Just truly vile and a right rip off for the price. Will never go there again.

"Overnight stay"

4
timj1552014, Bath, United Kingdom 23/12/2017

Good value for money with very friendly helpful staff. Lounge area comfortable and contemporary. A convenient place for an overnight stay when visiting family. Restaurant provides reasonably priced meals. Bedroom rather too hot.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear timj1552014 Thank you for reviewing your recent stay. I am delighted that overall your stay met with your expectations and that we have the opportunity to welcome you back the next time you visit family. Kind Regards Scott

"Christmas meal"

3
Royb1977, Runcorn, United Kingdom 19/12/2017

Lovely looking hotel, had a christmas meal here last friday. parking was difficult as the place was very busy that evening. staff were nice and friendly but the meal was very average. we were in a party of 20+ and three of us did not receive a desert even though we all asked several times. i had the Christmas dinner and it was ok but hardly any gravy on the plate and not a lot of meat. Entertainment was very good, DJ and the casino room were fun though a bit loud when having our meal, i couldn't hear what my colleagues were saying whilst we were eating, in future id' turn the music down a little whilst people are eating.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Royb1977 Thank you for your recent review. Your business is very important to us and we value and act on all feedback. I will certainly discuss the issues that you raised with the senior team. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. Kind Regards Scott

"Christmas work bash "

3
User 16/12/2017

We've had our Christmas work do here past few years and it's a decent enough venue and I've always enjoyed myself. Location is good as plenty of nearby boozers for pre-drinks to get you in mood, food is pretty naff but it lines your stomach, drink choices pretty poor and pricey e.g. £6 for bog standard spirit & mixer, DJ/disco bangs out the usual old songs but all in all, it's a good laugh. They keep the main reception area bar open to the small hours for the hardcore party animals which is good, so generally speaking you will have a good night.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear seanrobbo75 Thank you for reviewing your recent stay. Your business is very important to us and we value and act on all feedback. I am sorry that you were disappointed with some aspects of your stay. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind Regards Scott

"Disappointing Stay"

2
YankBrit2, Manchester 15/12/2017

I stayed on the third floor for a Christmas party. It was a regrettable stay; I was so put off by the state of the bathroom, I did not use the shower. The tub was stained and dirty, there were dirty taps and sink and black mold in abundance all across the ceiling. The room was so tired looking, dimly lit, pokey and in desperate need of redecoration and replacement of furnishing and refitting of the bathroom. My room had a charming view of the rooftop. The Christmas venue was no better with inattentive and disinterested staff and dry tasteless food. I would not recommend a stay here to friends and colleagues.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Thank you for taking the time to review your stay. I am really sorry that you were on the whole disappointied, please accept my apologies. Unfortunately we cannot locate your booking with your TripAdvisor username and I would ask that you email me directly in order that we can identify the bedroom and function rooms that you were in and arrange to have the faults rectified. My email address is gm@cresta-court.co.uk. Once again with my apologies, I hope to have the opportunity to welcome you back soon. Kind Regards Scott

"Lovely hotel"

4
Lorraine W, Rossington 14/12/2017

Stayed for one night here and had a lovely time. Exterior of hotel looked a bit dated but inside was different. Was warm and cosy looking. Check in was easy and the receptionist was very friendly and helpful. Had ordered a kingsize bedroom but room was a normal room with a kingsize bed in it so room looked a little squashed. Breakfast was nice and again staff were very friendly and helpful. Food was hot and a good variety to be had. Location of hotel was very good as the tram line was a 5 minute walk away and was reasonably priced to get into the city and back. Would definitely use this hotel again

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Lorraine W Thank you for providing such a comprehensive review following your recent stay with us at the Cresta Court. I am sure that this will be of great benefit to other TripAdvisor users. Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am delighted that you would recommend us and I hope you will come back and see us again soon. Kind Regards Scott

"FANTASTIC HOTEL"

5
benaD1072YF, MANCHESTER, United Kingdom 14/12/2017

Hotel had everything needed, stayed in a superior suite and it had everything and more in this room. Staff were fantastic especially reception staff especially Emma. I have stayed here twice now and both times were as good as each other also had a conference here and again it had everything it needed to have

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear benaD1072YF Thank you for the "fantastic hotel" heading. I have already shared your comments with Emma and posted your comments on the noticeboard. I am delighted that both of your visits have met your expectations and I hope you will come back and see us again for the third timesoon. Kind Regards Scott

"Christmas lunch at the Cresta Court"

5
IanManchesterEngland, Manchester England 14/12/2017

I arranged a 3 course Christmas lunch yesterday, 13th December, at the hotel on behalf of the Timperley Probus club. 68 guests attended and everyone thoroughly enjoyed the 3-course (there was a choice selection for each course) lunch. It was a good experience - the room was very well prepared and laid out, the serving staff were all very helpful at not only the lunch but also with my preparations in the morning (raffle prizes etc.). The hotel was helpful from the first day discussing options through to the more detailed arrangements. If you are thinking of having a group, or business, event then do give the Cresta Court serious consideration

"Good location close to transport links"

4
User 14/12/2017

Spent night with my daughter, had twin room, room on the small side but beds very comfortable, Excellent breakfast, service at breakfast very good.Close to metro bus and train station approx 5 minutes stroll, also close to altrincham town centre

"Try somewhere else"

2
chris w, Gainsborough, United Kingdom 13/12/2017

Booked a night and car parking deal. The hotel car park was full with cars parking all over the place and not easy to park. Had to go in the hotel to ask where there was any parking spaces and told to park in an area designated for unloading! The room was small, why are UK hotel rooms so small compared with any other country? I'm afraid I would not recommend this hotel.

"Good service, a very good location but mediochre food"

3
1256Rob, Greater Manchester, United Kingdom 06/12/2017

It was a Christmas lunch for a local group of about forty people. We were in the Trellis Suite, which was superbly presented with, really well laid and decorated tables. The service was friendly and efficient but the meal itself was rather disappointing. It was a typical Christmas lunch that was well presented but was bland. It lacked flavour and was not what my wife and I had anticipated. '

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear 1256Rob Thank you for your review. I was pleased to note that on the whole you and the other members of the group enjoyed your Christmas event. I understand that you have already confirmed your booking for next year. I'm am sorry however that you felt the lunch lacked flavour and with this in mind, I have instructed our Head Chef to investigate. Thank you for your comments, we do value all feedback as this helps us to continue to deliver an exceptional experience. Best wishes for Christmas. Kind Regards Scott

"Over night stay"

3
GAZBO1962, Leicester, United Kingdom 05/12/2017

This is a great place for a over night stay just before your holiday starts with only being 15mins away from the airport it's as great staff who are always willing to help out & a lovely restaurant the only thing I was not pleased with was the parking for my car as it was there for a fortnight & I felt it was not secure it was just a open car park. I must say the lady / gent at the reception desk were fantastic after we had a problem with the taxi back to the hotel they sorted out in seconds. The taxi service to & from the airport is very poor ( PASSENGER CAR GROUP ) use some one else.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear GAZBO1962 Thank you for taking time out to review your recent stay with us. I'm pleased that you found the staff to be so helpful but I was sorry to note that you were disappointed with the car parking arrangements and the taxi service. If you could let me have further details regarding the poor service from Passenger Cars, I will gladly pursue this with the taxi company. My direct email is gm@cresta-court.co.uk. I look forward to hearing from you in due course Kind Regards Scott

"Christmas party"

5
User 04/12/2017

We had our Christmas party Saturday what a fabulous time we had, i did not know it was such a busy hotel .we were guided to our room by a pleasant lady at reception where the room was dressed for the Christmas experience the food was lovely the drinks flowed and the dance floor was rammed the dj played all my requests. they even had time to raise money for a charity raffle which sadly i didn't win but the causes did. keep up the good work Cresta

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear charlie r Thank you for reviewing your recent visit. I am delighted that you enjoyed the experience. I have already shared your positive comments with the team. The Cresta Christmas Raffle raised over £400 for local causes. Keep an eye on our social media feeds for regular updates as we are repeating the raffle every weekend through December. Best wishes for Christmas from the team here at the Cresta Court. Kind Regards Scott

"All Round Fantastic Stay!"

5
Sally J, Oxford, United Kingdom 04/12/2017

Extremely friendly, approachable staff, from check-in to the restaurant/bar staff - took time to chat about your day and offer recommendations on where to stay! They had a Christmas party where some idiot set the fire alarm off at 1:00pm in the morning, which continued on and off for 40mins - the following morning all the staff approached people to apologise - which I found extremely good and a fantastic way to deal with the situation - definitely recommend and will definitely come back! thanks

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Sally J Thanks for the review you posted recently. We are regularly commended on the staff and I am really pleased to note this in your comments. I have posted a copy of your review on the staff notice board. I'm sorry that you were disturbed by the fire alarm being raised by the inconsiderate guest although again I'm delighted to note that the staff handled this in the morning to your satisfaction. The team and I look forward to welcoming you back in the near future. Kind Regards Scott

"Sleep, park & fly (2)"

4
joey023, east yorkshire 30/11/2017

Location good , good car parking spaces .Reception area looked nice with the Christmas décorations , & tree . Girl at Reception very helpful , polite , friendly smile , had time to explain things to you , ie méals , taxi transfers . Hotel room , not big , just enough room , but warm , cléan , tea / coffie facilités . Bathroom , Bath / shower , Nice hot water . Evening méal , good , service good , but bit expensive , but hôtels méals / drinks always Cost more . Transfer to airport very good , driver on Time , Nice cléan Warm car , driver Pleasant in manner , return lég just as good , did not have to wait long at air port to be picked up Would stay there Again

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear joey023 Than you for such a concise review. I really appreciate you taking the time to pass on your comments as I'm sure that it will be a great help to other users of this site. I will also pass on the details of your review to the company who handles our transfers. I look forward to seeing you the next time you fly from Manchester. Kind Regards Scott

"Holiday put stop"

5
alex936, Hawick, United Kingdom 29/11/2017

Stayed overnight as flying early next day from Manchester . Staff were really nice at check in and very helpful ... Explained were to put car for length of holiday .. Room was spotless and very cosy . Well stocked refreshment tray and when we asked for extra later it was no problem ... Had meal in restaurant . It was really nice . Staff again were excellent . Bar staff were also very nice . Will stay again next time we are going on holiday .. it was also our 25th wedding anniversary so having the nice staff and room was just lovely . Thank you to them

"Overnight stay, before flight out to holiday"

5
RayCGlasgow, Glasgow 23/11/2017

I had booked a park and stay arrangement, stay one night then parking for 14 nights. Hotel check-in was straightforward, instructions for car parking clear and concise. Great room , lovely bar, reasonably priced drinks. Minibus to airport included in price. Due to unforeseen circumstances i could not collect car until 3 days later than planned. Hotel were very obliging, accommodated my request and upon collection of car, I asked if there were any additional charges for the parking, lady on reception simply said no and have a safe journey. I have no hesitation in recommending this hotel if flying out of Manchester for holiday or business needs.

"Christening Venue"

5
EmnGav022, Manchester, United Kingdom 21/11/2017

We held our sons Christening celebrations at the Cresta Court, hiring the 'Trellis Suite'. Nicki and the events team were fantastic and were there to answer any questions and made the whole experience stress free. We will definitely be recommending the venue to friends & family. Thank you ??x

"Lovely hotel, great location"

4
Roy_Lincolnshire_UK, Lincolnshire UK 12/11/2017

Ok, so I didn't look at reviews for this hotel till I decided to write this. This is a lovely, busy hotel in a great location. Good parking, impressive and inviting lobby and courteous, efficient staff created a great first impression. The closeness of the tram station made it ideal for our venture into central Manchester which was a bonus. Given the ridiculous prices of some hotels in the area for an overnight stay (including some 'chain' motels/hotels) I would say this gem is a bargain. I really can't understand where some of the 'tired' or 'needing renovation' comments come from. For an overnight stay particularly you want a warm, clean and comfy room and that is what you get. If you are going to grumble about insignificancies then pay more. This hotel is great, prices reasonable both for rooms and the VERY comfy bar. I didn't try the food but what I saw looked good. Overall an experience I will be happy to repeat.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Roy_Lincolnshire_UK Thank you for taking the time to review your recent stay. I was delighted to read that the hotel suited your needs. I will be sure to share your positive comments with the team and I'm convinced that your review will be a great help to other users of this site. I do hope that we have the opportunity to welcome you back in the very near future. Kind Regards Scott

"21st Birthday"

5
Teresa G, Manchester 12/11/2017

Warm and friendly greeting on arrival and quick and easy check in. Large room, well appointed. Nice and quiet hotel, even with an event going on. Didn't hear any of my fellow guests. Huge plus for me is the fact that this hotel chain allows dogs to stay over too. Fabulous breakfast the following morning, again the waiting staff were all friendly and attentive. Check out just as friendly as when I arrived. Highly recommended.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Teresa G Thank you for your comments on this review of your recent stay, highly recommended and 5/5, we certainly couldn't ask for more. It was a pleasure to welcome you and your four legged friend and we look forward to seeing you soon. Kind Regards Scott

"Reasonable"

4
tthalliday1, Sheffield, United Kingdom 12/11/2017

It was quite a bit more expensive than last time I stayed here - £85 for the room and another £13 for full breakfast. Continental only breakfast is £9. The breakfast choice was good and it was handy that it started at 6:30am. There is a very large free car park. Altrincham town centre is a short walk away. The hotel is generally smart and has two separate eating areas. The restaurant is a bit pricey but serves interesting and creative dishes. The bar serves a more modest menu and also shows any football that's on. The room was smart and clean. It had en suite, good tv, hot drinks facilities and an alarm clock. There is free Wi-Fi but it was a bit patchy.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear tthalliday1 Thanks for reviewing your recent stay. I found your comments to be very open and honest and I'm sure that other users of this site will find it most beneficial. Your business is very important to us and we value your feedback. This often reaffirms that we do meet customers' expectations and I have already shared your review with the team. We look forward to welcoming you back in the near future Kind Regards Scott

"Needs work or a price drop"

2
User 12/11/2017

The reception and bar are very welcoming and well decorated, but once you head upstairs to the bedrooms that theme ends! The bedrooms and corridors all seem a bit tired and basic, although not inadequate if you are wanting to travel on a budget. The room I was given was above the kitchen extractor fans (or similar) so was noisy, and as the window had been left open it was cold - with no way to heat it up. Parking was poor with narrow spaces crammed in, and so many of them unusable because of cars partly in their adjacent space. Breakfast was poor quality and not worth getting up for. Considering that this hotel is supposed to be convenient for Manchester Airport breakfast opens late at 0630 - when similar brands near airports often open around 0400. I had paid more for breakfast and had to rush to eat low quality food - not worth it! Finally on checking out I was requested to pay even though I already had. After looking confused when questioned the receptionist said "oh no that's another room" even though I'd given my room nunber and confirmed my name. Very helpful. I would come back if it decided to be a budget hotel and charge accordingly, but I'd want a real saving for the poor quality I have received! On the whole, probably worth avoiding.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Guest Thank you for reviewing your recent stay at the Best Western Cresta Court Hotel. Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind Regards Scott

"Lovely hotel, definitely recommended"

4
Samantha M, Truro, United Kingdom 11/11/2017

This is a great hotel. Entering the lobby with all the christmas decorations was great and very impressive. The staff member on reception as very friendly and welcoming. We had a twin room which was slightly on the small side but it was ok. Nicely decorated and good amenities. I only found three downsides with this hotel. The mirror behind the door makes you look 10 feet wide so we tried not to look in it. The car park spaces are very small and some customers parked over 2 spaces which was really annoying. I recommend parking around the back as spaces are straight instead of diagonal and there more spaces. And personally we felt the breakfast at £15 was too expensive. We had the continental which was also expensive but was very nice and a good selection. Overall, i did love this hotel and would definitely recommend it.

Scott M, General Manager at Best Western Cresta Court Hotel, responded to this review
Dear Samantha M Thank you for providing such a comprehensive review following your recent stay with us at the Cresta Court. I am delighted that you liked the Christmas decorations albeit a little early perhaps. I am sure that your review will be of great benefit to other TripAdvisor users. Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am delighted that you would recommend us and I hope you will come back and see us again soon. Kind Regards Scott

"Past its best but value for money "

3
User 05/11/2017

Staff were happy and friendly. Entrance area, bar a restaurant are well decorated. Unfortunately that's where it stops. Room was very tired, attempts had been made to modernise it but they didn't really work. The door to the room needed a little persuasion to close properly. Breaky was good and nice to see the chef on show (rather than being locked away in a back room kitchen) to cook some items on demand. I'm happy considering the price I paid. The room I was in needed a proper refurbishment, hopefully this is on the cards soon.

"Great location for airport"

4
BoomarangTraveller, Newcastle upon Tyne, United Kingdom 30/10/2017

Reasonable priced basic hotel with parking . Taxi to and from airport included in price . We will use again. relaxing bar . Very helpful staff , nothing was any trouble.Car left for 1 week no issues what so ever

"Reasonable value"

4
Michael B, Dartford 26/10/2017

This is near to the centre of Manchester so it offers reasonable value for the price paid. Room was large with card upgrade applied. choice of free gift offered on arrival as a card holder. Moderate choice of dishes for evening meal. Food was ok but not outstanding. Buffet breakfast offered a fair choice but staff did not mention the options available to order. Fair sized car park.

"Pleasantly surprised"

5
kerryh461, Newport, United Kingdom 26/10/2017

Chose this for proximity to workplace being visited, despite poor reviews on food service. I was pleasantly surprised! The room was clean and comfortable, the Dinner B&B package very reasonable and the food was pretty good! The service was perfectly adequate (although always wanting to put me in a 'quiet corner' as I was alone was a bit disconcerting. Asking for one of the advertised cocktails caused a bit of a stir as the barman needed to find someone else to make it as he didn't know how..

"2 overnight stays and parking for holiday"

3
Angela C, Stoke, null, United Kingdom 25/10/2017

easy book in went out to get food as quite expensive unless you get a special offer beds very comfy quilt cover had rip down the side and on going into the bathroom disabled shower was not clean enough and shower curtain all stained yellow at the bottom informed reception on booking out we had booked a second night no problem booking in and got help with cases up to room on getting settled was going to get shower but still not cleaned to my standards so would not use.

"Easy and clean hotel, breakfast not so good"

3
User 23/10/2017

I've stayed here a few times and it's s nice convenient hotel. Reception are good and efficient. Usually staying with a group of friends when attending functions, the rooms are usually inexpensive and nicely decorated and kept. No luxuries or excessive space but clean and well maintained. Breakfast is usually good and is now served in a much nicer room, although when we visited this time on 8th July there were issues and they were clearly understaffed. Apart from the head waiter, there were just two other staff, all polite but apparently inexperienced and inadequate for that morning's service. The hot breakfast serving area had run out of various items, no juice left, no clean cups by the coffee machine and tables weren't being cleared. Guests were taken to a table then asked to wait there whilst it was being cleared. I have been here a few times and I am going again in November. I expect it was maybe a bit of a hick up and all will be well again this time around.

"Overnight stay for the airport."

5
nigelmorris67, Bilston, United Kingdom 19/10/2017

We booked this hotel for a one night stay and 2 weeks on sight parking for the airport. The price included taxis to and from airport. We were greeted by friendly staff and checked in promptly. The room was fine and food in the restaurant was very good. The taxi service both ways excellent. We would definitely use this hotel again.

"Decent priced hotel a few miles from Airport"

3
Elaine S, Hessle, United Kingdom 18/10/2017

Stayed for one night prior to flying out. Hotel is clean and welcoming with lovely friendly staff. The hotel has a bar and restaurant. The hotel has pubs and shops within walking distance. Would stay again. Good value.

"2 stars as the staff and food were ok"

2
Martin R, Cornwall, United Kingdom 18/10/2017

What can I say! The reason I tend to stay in business hotels. The downstairs looks nice and modern, however the room I had left a lot to be desired. They had try to modernise with some wall furniture but the bathroom and overall feel of the room was dated, the ceiling and cracks and water marks. The window opens about 3 inches and there wasn't any aircon, I would imagine unbearable in the summer. The room I had was tiny, as was the bathroom, I certainly would not like to have to share it if it was a weekend away with g/f. The occupants of the room next to me thought it was ok to run their toddler up and down the corridor at 5.50am. The check in was painless and staff friendly. Food was good value compared to some, hot and tasty but not to any standard other than hot and tasty, no inspiration standard choices a burger, fish and chips, lasagne etc. To summarise, clean, good staff, good food, tiny bedroom and bathroom, dated upstairs, no aircon. Probably wouldn't stay again unless no other availability in area.

"Tiny room with funky smell "

2
olsen_4200, Slagelse, Denmark 15/10/2017

I've spent one nigth at Best Western Cresta Court and won't be comming back. The room was tiny and smelled damp and unclean allthough the window was open uppon arrival. The breakfast was mediocre at best. If you wan't to stay in the area chose the Mercure Bowdon hotel instead.

"Overnight stay before flight"

3
195claire, Kingston-upon-Hull, United Kingdom 14/10/2017

We had stayed here previously approx. 10 years ago. Found an offer to stay before a flight on a Sunday evening. The reception and bar/restaurant area had been refurbished and was pleasant, as were all of the staff. However, the rooms had not really changed since our last stay and could do with a facelift. The bathroom was very old fashioned and rooms very small. The heat in the room was overwhelming so had to have the fan on in order to sleep, which was strange in October! We had purchased breakfast and evening meal as part of the package and the food was really good value. If I got a good offer again I would probably return.

"This was our Airport hotel deal "

3
Nikkijhj, San Francisco 11/10/2017

We booked manchester airport parking and this hotel was in the deal 20 mins from the park & ride fairly easy to find and comfortable, our wake up call was ten minutes late and we wanted to be on our way by then otherwise it was fine

"Disappointed"

3
Anne-Marie J, Kingston-upon-Hull, United Kingdom 09/10/2017

We stayed here 4 years and everything was excellent. This time not so, we booked two rooms and the staff on arrival were very helpful. On our return we wanted to order bar snacks and when I checked £40 was added to my account to cover anything we charged to the room, I wasn't happy with this and was old 'we have to check you have enough funds before we can let you add things to your room', I promptly paid for the room only and paid separately for the food and drinks, these were ok but the bar staff did seem to struggle with getting orders right. The room was fairly small and the pillows way too hard, the bath taps and shower head were not clean and had limescale build up on them, the shower was close to useless with hardly any power. There was also a wedding so was quite noisy until late on the night. On the whole it had, in our opinion, deteriorated. Sorry Cresta Court but we will look for a different hotel next time we are going to Old Trafford.

"rugby league grandfinal week end"

5
johnbarrow338, Tenby, United Kingdom 08/10/2017

we have stayed at cresta court hotel for the past 12 years , and always had first class service , this year we found a problem over our booking for our rooms , a wounderful lady called liz said she would sort our problem , we had a drink in the bar , then went back and liz had sorted out our problem , we are very grateful for the fast service provided by liz , cant wait to be back next year to the cresta court hotel for the rugby league grandfinal , a big thank you LIZ, from john and the boys from west wales

"Lacklustre"

2
User 08/10/2017

Ok the positives first. Without exception, the staff were fantastic, and I experienced som great customer service, more on that in a moment. The less positives. Well the room was fine, clean and did the job, and if you are travelling alone it is perfectly adequate. For two people with luggage however, getting round the room is a bit like doing a Rubik cube, it takes a bit of choreography. At the weekends it is a wedding factory, and we had four wedding parties hanging out in the bar, which was quite noisy and involved a lot of over hyped children., no biggie, one has options to go elsewhere, but I am just glad I wasn't on an early flight out somewhere. The food is expensive for what you get, I had the Thai veg curry. It was tasty, but as I said to the restaurant manager, for £14 I expect it to contain more vegetables than onions and peppers. To be fair, he did not hesitate to refund my meal, which was much appreciated and certainly not asked for. One piece of feedback would be to sort out the smoking area when there are a lot of wedding parties. The cigarette smoke filled the lobby due to the number of people having a fag by the front doors. Coming through that on arrival was choking, and not the best first impression.

"Hotel ok, but don't use the Restaurant"

3
Mark19672014, Worcestershire, United Kingdom 06/10/2017

Stayed here as part of an overnight stay & car parking package at Terminal 2. Stayed here on two previous occasions and was quite impressed. Best Western have now taken over. The rooms though small and compact are perfectly adequate for an overnight stop, very clean, and good repair. Hotel reception is very friendly and courteous. Ample car parking surrounds the Hotel. However the Restaurant Service is shockingly poor !!..We waited for 15 minutes in a half empty Restaurant to have our drinks order taken...these then took a further 10 minutes to be served to us. Upon delivery the waitress promptly asked 'what do you want' !! (food I presumed she meant)..not the most eloquent of requests for a food order I've received before !!..the food though enjoyable, again took an eternity to arrive...disappointed with the service, we didn't dare even contemplate dessert and promptly asked for the bill...20 minutes and 3 requests later, we still hadn't received the bill...we were not the only couple disgusted with the service. My advice is stay here by all means, but give the Restaurant a wide berth unless you want your patience severely tested.

"Efficient check-in, bar staff struggled but nice chap"

3
James S, Manchester, United Kingdom 04/10/2017

Visited this Sunday evening for alone night stay breakfast included and kindly given a spacious top floor room. Reception efficient and friendly as was the poor chap in the bar on his own doing a good job but needed help poor lad. Room was nice and good bed. My only gripe is this is the 3rd time I have stayed here and the shower pressure is useless if you want a good was in the morning forget it. What is it with hotels these days that they have the worst water pressure if not restricted a good night sleep a good breakfast and a good a howler is not a big ask surely?

"Nice hotel"

4
JM900912, Weston super Mare, United Kingdom 02/10/2017

Stayed here for one night before a flight from Manchester airport. I booked through the actual airport website so it included long stay car parking too. The hotel was easy to find. Check in was simple. We were given vouchers for complimentary drinks (half pint of soft drink, glass of house wine or pint of beer). The room was small. There were tea and coffee making facilities inside the room. The bathroom was dated but clean. The bed was a bit hard and the walls are very thin. (Could hear the person next door coughing). The housekeeping came round rather early even though we were checking out and planning to leave at 9am! (Check out was 10am). It was about 10 mins drive to the long stay car park.

"Brief stay"

3
Mannos34, Burton Latimer, United Kingdom 02/10/2017

When I arrived the exterior of this hotel didn't look great I was actually pleasantly surprised. A modern looking reception, a lovely chilled out lounge area with big screen tv's In addition to this, the room was fairly spacious clean room with a double bed a tv and a clean bathroom Breakfast was great and staff were great, with suggestions where was good to eat and drink The only one thing was lacking was the sheer amount of noise over night. At 06.45 hrs I was Awoken by my bedroom door being knocked and finally when I opened the door a male apologised saying wrong room I would stay here again and not far from the metro links to access old Trafford and Deansgate Locks A really reasonable price for a night away And breakfast

"Stayed night before flight from Manchester"

4
Nicola C, Hertfordshire 02/10/2017

Booked hotel stay and parking through Holiday Extras. Very nice hotel. Staff very friendly and helpful, food very nice and drinks reasonably priced. Room was very comfortable and clean. Would definitely use this hotel again.

"Ideal for a night's stay when flying out or in to Manchester"

4
Larios, Worcs. England 30/09/2017

Stayed the night before our flight, left the car for 14 days and stayed the night we landed back, although the latter was booked at only 10 days' notice, unlike the stay and park deal. The hotel is a short walk to Altrincham town centre, a decent town with a number of bars and eateries. The car park spaces are a little tight but the car stops where you leave it and no having to entrust your keys to the hotel. It was only a matter of minutes from the hotel to Manchester airport; I have no hesitation in recommending it for these reasons only. The rooms we had were average size, looked smaller as had queen bed, comfortable mattress, pillows not comfortable. Clean with usual amenities and free wifi. The room the second night had an adjoining door to the next one, the occupant had the tv on until gone 04.00, that was not good. If staying again I'd make sure there was no adjoining door as we heard no noise in the first night's room. The staff we encountered were friendly. We ate in the restaurant on our return night; it was quiet but there was a party in the function room. They were obliging as I was able to have a starter with a salad, rather than a main. The food was good. We did not have breakfast on either occasion. If, big if as our airport experience was terrible, we had to fly from Manchester again, we would definitely stay here.

"Near for the football "

3
Elizabeth J, Worcester, United Kingdom 27/09/2017

Stayed here on a great deal with my Tesco's vouchers! Surprise treat for my husband to go and watch the football! Very hand shirt walk to the station and straight through to old Trafford. Nice food and drinking places all with in walking distance. Only used the bedroom and breakfast (which was very satisfying) so don't know what the rest of it is like.

"Awful - Back and Shouder pain for three days after staying here on our way to Bruges"

1
User 25/09/2017

Firstly let me say that the staff were all great, very friendly and helpful. I don't have anything good to say after that. The bed was rock hard and I woke up in agony next morning with a very stiff neck and shoulders. The room was a little on the small size, not much room for suitcases etc and was tired and well worn. The shower was absolutely pathetic, we had a shower in a touring caravan in the '70s that was more powerful and that had a 12v motor and ran from a bucket of water! I stayed at a Holiday Inn Express earlier in the week and that was first rate in all respects. I won't be staying at this tired hotel again despite the great staff

"Overnight Stay"

3
Evobloggs, Milton Keynes, United Kingdom 25/09/2017

Reception Staff extremely helpful. Nothing was too much trouble. Room overlooked the noisy road. It was very tired and outdated. Could definitely do with being refurbished. Very noisy night as wedding party was in full swing!! Breakfast choice of pastries, cereals, fruit, yogurts and The Full English. Catering staff were very friendly and approachable.

"OK for one overnight stay"

3
alexnar, Largs 25/09/2017

I imagine as a central hotel in a vibrant town and close to the airport that people come and go at all hours. Unfortunately the walls in our hotel room are so thin that we could hear all this activity including some revellers coming back and continuously knocking on doors at a ridiculously early hour. We decided to check out early (just before 8am) and were greeted by chips strewn on the second floor and in the lift. On mentioning this mess to reception we were told that housekeeping was not in yet to clean up. It would've been a five minute job to clean up, surely someone else on the staff could've helped. On the whole though check in was very swift and pleasant, the rooms a little on the small and dated side with the car park a tight squeeze. Would I stay here again? Possibly but I'd look closer at how alternatives compare first

"overnight stay"

5
peter b, Telford, United Kingdom 24/09/2017

well what can I say our stay here before our flight to cuba turned out to be one of the best and great value for money we arrived on Thursday afternoon to be welcomed by a very pleasant receptionist who we chatted to well we booked in and we told her we were going away for our tenth wedding anniversary she then upgrade our room to the honeymoon suite wow what a start to our trip four poster bed whirlpool bath would deff use again

"OK as a park and fly "

3
EnglishNick1969, Nottingham 22/09/2017

Very pleasant reception staff. Room very small. It overlooked the road and was very very noisy. Room looked tired and in need of refurbishment. Reception area looked recently kitted out. Would return if we got a room away from the main road.

"Disappointing Return"

3
IntrepidTraveller022, York, United Kingdom 21/09/2017

In the past this has always been our hotel of choice for overnight stays prior to flying from Manchester airport. Again, the staff were perfect and cannot fault but it has been over a year since we last stayed and this time the hotel felt very different. Our room was very tired looking and was generally just a little more unkempt than our previous rooms had been. Similarly, in the past the meals at the restaurant have been very good but this time it just seemed a little more ordinary. It may just have been that we hit a particularly busy time at the hotel but sadly we certainly did not have the same experience that we have in the past. It did however, serve its purpose as it is ideally placed for an overnight stay prior to flying from Manchester airport, just sadly this time it did not live up to our previous stays.

"A lot of road noise"

3
Steve B, Redcar 21/09/2017

Used this as a pre-flight plus parking deal. Staff were very helpful and friendly. Rooms was small but adequate for one night, comfortable bed etc. Buffet breakfast was unexceptional but OK a bit overpriced at £12.50 per head but probably about standard. The main issue was road noise. No air conditioning on a warmish night means you need to open a window and as the hotel is next to a busy road you can guess the rest. Handy for the airport, 20 minutes ish.

"Very good hotel for overnight stay and close to airport"

4
Barry O, Blackpool, United Kingdom 12/09/2017

We stayed at the Cresta Hotel the night before our early flight to Faro as part of a package. Very good reception staff, restaurant service and bar staff. All were very helpful and accommodating throughout our overnight stay.

"Decent hotel for airport parking and transfer"

4
emmab275, Barnsley, United Kingdom 06/09/2017

A good nights sleep was had at Cresta Court. We stayed on a package including car parking and transfer to the airport and it was very reasonably priced. I booked direct with the hotel. There was a wedding on the night we were there but it made no difference to us as we went out for food and drinks in the local area. No noise problems and comfortable room. The shower was not very powerful but did the job!

"OK but pre arranged taxi transfers to airport disappointing!"

3
Steve D, Coventry 05/09/2017

The Hotel is good but could do with some air conditioning as we found our room very hot throughout the night. It was also situated in a good place as a short walk we found some nice pubs up the road serving real ale and then we ate at Nandos about a 10 min walk away but there is plenty of different restaurants to choose from in the town all 10 min walk. The parking was ample as we left 2 cars there for our 2 week holiday and the journey to the airport was about 20 min but the return pick up was a shambles! We filled out a ticket detailing our return flight details and time of arrival for pick up and when the Taxi driver dropped us off at departures he told us they would also collect us from the same spot. We then asked would there be a taxi waiting for us he said yes but gave us a telephone number just in case. When we returned 2 weeks later we headed to departures and no taxi was waiting so we phoned the number to ask where it was and the lady on the phone said they had no record of our booking and stated she had complained a number of times to the hotel that this is not the way their procedures work so we had to wait 40 minutes for an available 6 seater taxi to turn up! I was very disappointed with this service as I had a 2 hour drive ahead of me following a 10 hour flight! I booked this hotel and service through Thomson and expected it to be more professional! I will not use this in future!

"Pre-flight stayover"

4
User 01/09/2017

Stayed at the Cresta Court Hotel the night prior to our flight to Cuba. We were checked in swiftly and were in our room within 5 minutes of arrival. Plenty of parking spaces and very easy to get to. Rooms are better than I expected for a Best Western, and the bar area and lobby are very nicely decorated. Food was good, if a little on the expensive side. The young bar and restaurant staff were very helpful and service was generally excellent. The only reason we may not stay again is that it's a 9 mile trek to the airport, so we may choose somewhere closer to save time if we fly from Manchester again.

"Terrible"

1
eggdust, Newcastle upon Tyne, United Kingdom 31/08/2017

My wife and I stayed here for the 3rd time. Each time has been a bad experience from noises wedding guests to bad service. Each time we only stop for a night and use the parking when flying from Manchester airport. We stayed on a room only basis but I didn't expect the size of the room to be so small it would be compatible to a broom cupboard. It was literally a double bed with enough room to walk around it's edge side ways. One of our bags had to go in the bathroom out of the way. The towelling was dirty and the room far too hot. The window could only be opened about 2 inches which was just enough to let outside traffic noise in. There was a fan In the room but the front guard was broken so I nearly lost a finger discovering that. We checked out and the chap at the front desk didn't bother to ask how are stay was other wise he would have got an ear full. I would deffinatley avoid this hotel.

"After wedding stay "

5
whaley1987, Manchester, United Kingdom 31/08/2017

My partner and I visited this hotel early on in august. We stayed the night after a friends wedding. The room was ample sized on the very front of the hotel. But surprisingly was very quiet and extremely comfortable. The onsite breakfast was superb. Good variety and fresh (even as a buffet) Would stay again

"Near to Airport"

4
Cock_sparrer, Ilkeston 30/08/2017

Stayed here the night before our flight. Very close to airport and staff friendly. Airport transfers were arranged by the hotel which were excellent and we were able to park out car there all week. Rooms are basic and a little tired looking but hey it was fine for what we needed would use again.

"Overnight stay prior to flight "

3
User 30/08/2017

This hotel has a very nice bar and lounge area and is well served by the young staff. The rooms are clean and adequate for an overnight stay. It is only a 15 minute drive to the airport. The only problem I have to report is the restaurant was very poor and I would not eat there again.

"Before early morning flight "

3
User 30/08/2017

Very clean and friendly staff .room very small and warm met our requirements before a early flight taxi transfer £12 to the airport which we booked on arrival. Driver very friendly few bars around the hotel but a bit expensive as was the hotel .

"Best Western Altrincham"

5
K1912SOjons, walsall, United Kingdom 24/08/2017

This is very nice hotel, room was lovely and great value, lots of free parking and in a nice area near to altrincham town centre. Tram is close by and gives easy access to the city centre and only takes 20 mins with no parking problems. Highly recommended.

"Family friendly"

5
dcook696, Cheltenham, United Kingdom 14/08/2017

We were a family party of 12, including 4 children from 9 to 2 in age. The hotel received us very well and were extremely helpful in accommodating all the paraphernalia of push chairs and child car seats. The bar was very good in serving food at odd hours. The hotel is very well placed to enjoy central Altrincham's lively social scene.

"Very close to the airport"

5
claireScotland, scotland 10/08/2017

We stayed here before flying out the next morning. It was very comfortable and clean. We are in the dining room and the quality of the food was fab. Everyone was v pleasant and just added to our holiday . It took us 10 minutes to get to the airport at 8.30 in the morning which was great All in all I would definitely recommend this hotel if flying from Manchester

"Average"

3
Dave B, Dalkeith, Scotland, United Kingdom 10/08/2017

Check in took to long and male staff member was unhelpful. The room was average size, clean, bed was comfy and an ok setup of room. The bathroom was extremely small, toilet seat not fitted correctly although shower was good. Didn't use the lift as it seemed to take an age to arrive. Breakfast was good, decent amount of choice. Overall an average hotel.

"Good choice for travelers"

4
Anthony R, Wilmington, Delaware 09/08/2017

This Best Western was perfectly adequate for a short stay. The staff was friendly and efficient. Check-in and check-out could not have been easier, and the rate was reasonable. It's in what appears to be a decent neighborhood, with many dining options within walking distance . Their in-house restaurant has a nice menu, but we opted not to eat here as the prices are a bit high. The lounge and bar, however, are comfortable and welcoming. The room, on the third floor, was clean and well-maintained. There was some ambient noise from the traffic below, but not so much as to be disturbing. Coffee, tea, and a packet of biscuits are available in the room, however breakfast is an extra charge. If there is a complaint, it's that the plumbing in the bathroom could use updating. Smells a little off in there. 15 minute taxi to the airport cost about £12.

"Won't Use Again"

2
JT162, Cumbria 08/08/2017

Not what I expect from a Best Western Hotel. Used as part of the park and fly deal for my family. Room was very small very basic and had no space. Bathroom needed a refurb and was verging on dirty. Wedding was taking place and reception area , bar etc were like a war zone. Decided to eat at a nearby Table Table pub which I recommend as I did not fancy eating at the hotel due to my impressions that I have listed above,about the rest of the hotel. The price I paid for the hotel and parking was too much for the standard of the hotel. I have stayed in better places for less money. Will not be using again Despite my review I must add that the staff were very polite and courteous.

"Not what we were hoping for.."

2
Matt B, London, United Kingdom 05/08/2017

We stayed at another hotel in Cheadle the night before for the same price & rating so we naturally came in with the same expectations. Unfortunately we were let down as a whole based on the below. On arrival the exterior didn't excite us in any way. The car park is very big, however after 5 laps driving around I still couldn't get a space. We went inside to be told a wedding is on and parking wasn't really controlled so I could park anywhere even if on yellow lines (no wonder there was no space if there's no control)! Check in was fine. Room was basic in all senses - bed, amenities, small TV etc. On the up side, it was well located with lots of local bars and restaurants. We drove 5mins to find a very nice place called Hale. Recommend going there for food & drinks. Another issue was noise late on from the wedding. The music was thumping and despite their efforts to put us on higher floors before check in, it was still too loud to sleep between 10.30pm-midnight. We called reception to ask them to turn it down. They said they'd speak to the DJ. At best it went down 5% in volume. This was disappointing. Perhaps avoid on Fri or Sat nights. Breakfast was good, lots of options and good customer service from kitchen staff with many options given to you. Check out was also fine. We couldn't compare it to our Cheadle hotel for the same price and rating so will stay at the other hotel next time we are in Cheshire/Manchester.

"Very small bedrooms"

3
Winner2, Wiltshire, UK 02/08/2017

We stayed overnight in a twin bedded room at this hotel. The room and bedding were clean, but there was very little space between the end of the beds and the open wardrobe area so if I wanted to get to the compact bathroom, it was necessary for my husband to move into the narrow area between the two beds. I think it is used as an airport parking hotel and people seemed to be coming and going at all hours so we found it rather noisy when doors were allowed to slam as they entered or left their rooms on their way to or from their holidays. The breakfast was good with hot and cold foods on offer.

"No sleep"

2
User 30/07/2017

Whilst the hotel is adequate, and reasonable value, if you happen to visit at a weekend when there is a function on, as I did, you may struggle to get much sleep. I was on the 3rd floor, yet the extremely loud, bass music until 1am made sleep impossible until after that time. I was maybe unfortunate that there were wedding receptions on both the two days of my stay (Friday and Saturday) but possibly worth checking if this kind of thing bothers you. I definitely won't be taking the chance again.

"Two night stay"

4
User 27/07/2017

Spent two nights here while we attended the RHS show at Tatton. Room was adequate. Bathroom a strange shape but clean and nice white fluffy towels. The breakfast on both mornings was good and Bev was very helpful and friendly. Overall a good stay. Thank you.

"Good for a short stay"

3
Jane P, Greater London, United Kingdom 26/07/2017

Clean rooms, although no air conditioning. Bathroom clean, but very low water pressure! Breakfast service is good and hotel caters for those on a gluten-free diet. Limited dinner menu but food was good. Good hotel for short stay or for overnight business accommodation.

"Comfortable stay"

4
Family-reviewer, England 26/07/2017

We had a large, clean and comfortable room. Staff were friendly and efficient. The breakfast buffet was well stocked and well cooked. They cook eggs to order if you ask. Would definitely stay here again.

"Hit & Miss"

3
Faceache2014, Barrow-in-Furness, United Kingdom 25/07/2017

We stayed at the Cresta Court on Christmas Eve and again in January. The breakfasts were very good on both occasions. We only ate in the evening on Christmas Eve and the service was awful. We booked in for 7pm and we were the only guests in at that time. We then waited 10 minutes for our order to be taken and another 30 minutes for the meal to arrive. In that time another couple arrived and they were served their meals ahead of us. We then waited another 45 minutes for dessert. The staff that were on gave the impression they did not want to be there, just to get out and start their Christmas. This is totally unacceptable when the restaurant is so quiet.. We vowed not to use the restaurant again in the evening on future visits.

"Not the quality of Premier Inn"

2
gordonbarraclough, Glasgow, United Kingdom 24/07/2017

We stayed on the second floor in room 233. The room was very small, no room to pass one another at any point in the room. The room was uncomfortably warm with no air conditioning. First impression was that the room was clean however once we settled in there were a few signs of a quick clean being done between change overs. The size of cob web on the ceiling wasn't a new addition to the room. The bathroom had a damp and musky smell and the shower was barely strong enough. We asked for a feather pillow at the front desk to be told that room service would deliver one. When room service appeared it was just with another foam pillow. According to the housemaid they don't have feather pillows. Lack of communication was not impressive. The tv had no remote. The sound proofing in the corridor was non existent, we heard every door open and close, toilets flushing and bath/showers being run. The breakfast was acceptable with good table service.

"Fantastic Place"

5
Lynn F, Stranraer, Scotland, United Kingdom 18/07/2017

Stayed here before flying and on return. Room rate, which was very reasonable, included leaving car for 2 weeks and a taxi to and from hotel to airport. From arriving we were treated warmly, staff extremely friendly and the room was amazing. It was huge. There were 2 double beds, 2 single beds, furniture and still plenty of room for suitcases and for us to move freely around room. Had dinner in onsite restaurant both nights. Waiter fantastic and food great and not too expensive. All in all was a great start to our holiday and would definitely stay here again.

"Birthday party."

1
User 16/07/2017

Very very poor service from the hotel. Expensive prices for drinks you ask for a kids drinks cup they don't have any you ask for a pint and get two thirds of a glass the baby change facility is in the women's toilet because men clearly don't change their babies bums! How outdated is that? And the prices they charge people for food is horrendous! A tray of: chicken kebabs, curly fries (cold), sausage rolls and 2 trays of quartered sandwiches for 70 people and it cost a lot of money intact more that a month and half of my rent at home! How is that fair? You speak to a lady who seems to be a manager who says well that's what was chosen! Rooms extremely hot only 1 unit for air conditioning. Toilets re more like saunas with no air staff don't seem bothered but to be honest with management like we saw no wonder they give up caring! Truly poor service and a shambles of a place! I for sure would not book any event here b it meeting, wedding, party or even accommodation! I don't know how they can keep up business the way they are! Never again!

"Good hotel for a short stay"

4
Rosan58, Hampshire, United Kingdom 16/07/2017

Stayed for 3 nights with family. Booked an executive room and a family room. Executive room was large and very comfortable and clean. Family room was the largest family room I have ever seen. Very Comfortable and clean. Breakfast is excellent and large choice. The staff are welcoming friendly and polite. Large car park always found a space. Only negative - lack of air conditioning in bedrooms

"Beds not great, carpark too small"

3
Dido150, Dunfermline, United Kingdom 13/07/2017

Stayed here overnight before getting a taxi to the airport at stupid o'clock. The beds were uncomfortable, and the carpark ridiculously small considering the size of the hotel. Location great for the airport and very reasonbly priced.

"Dreadful"

1
Charlesthe3rd, Leicester, United Kingdom 13/07/2017

Poor check in on a Friday afternoon with drunk people in Reception and the Bar areas. Room was dated and dirty and very hot and noisy. Ate out in the evening. Breakfast Buffet was chaos on Saturday Morning with many items running out and no staff around to advise the customer what to do. Avoid

"Poor"

2
SMLEEDS, LEEDS, UK 11/07/2017

My wife and instayed there for one night on a Friday. I believe all double/twin rooms are similar. Our twin bedded room was the size of a shoe box. It was very basic. There was a shower but there was very little water power. The breakfast was ok and loinge area was adequate. Admitably the hotel price was not expensive but all in all it was a poor experience.

"Not very good!"

2
albeback1, Wigan, United Kingdom 09/07/2017

This hotel is in a good location close to Altrincham town centre and not far from Manchester airport. The staff on reception were quite rude, ignoring us on arrival until I asked if this was indeed reception, the rooms are typical Best Western standard. Tired and in need of refurbishment. Bar staff were not particularly friendly. Overall disappointing and would avoid returning

"DO NOT BOOK AN EVENT"

1
Sytnergroup, Alderley Edge, United Kingdom 06/07/2017

We book an event here in 2015 to take place in 2016 - unfortunately due to unforeseen circumstances we cancelled the event a couple of months before hand. We had already paid nearly £1000 and obviously did not expect to get this back. However we were then told we owed them another £3000! This figure is based on what the outstanding amount was PLUS what they predicted for sales i.e. Drinks, food etc. We have spoken to other hotels - some with more star ratings and better names and some with little star ratings and not as big branded and ALL have said this would not of happened with them in such a case! All said they would of refunded any money excluding the deposit - as that is what a deposit is for. Staff there including the events Manager and general manager have been utterly disgusting when we was trying to resolve the situation and quite frankly I had to stop myself from attending the hotel on many occasions due to their lack of customer service and arrogant tone! AVOID AVOID AVOID! Or atleast avoid the events Manager and hotel manager!

"Secure car park? No"

3
sally b, Doncaster, United Kingdom 05/07/2017

We booked the hotel as an overnight stop for the airport and chose it as it was advertised as having secure parking. On arrival we found that the car park was simply a hotel car park with no added security.....cctv but that's all. The location was on a main road with a 4 foot walk surrounding it......easy for anyone to walk through as there were no gates stopping them. We were not happy leaving our car here for a week so chose to move it to a more secure car park. The hotel itself was fine and served its purpose for one night.

"Drunken youngsters "

2
sue_steveRotherham, rotherham 05/07/2017

Thank god we only stayed one night before our flight the next morning we we arrived at 3pm and our room wasn't ready so had to wait half hour in the bar which was full of drunk youngsters we checked the meal prices and decided on giving it a miss 7pound for a bowl of soup after going to our room we decided to go out for some food when we came down there was a drunken girl asleep in the reception not a good sight to greet you so won't be using this hotel again

"Cresta Court - 2 day stay"

4
paulaV9940OO, Altrincham, United Kingdom 04/07/2017

I arrived at the Cresta Court in Altrincham, Manchester to be greeted by a very friendly and courteous receptionist named Alex. He checked us in without delay and when my wife seen the room (144) which was adequate it lacked the airy and spacious Executive King size room she expected. Alex was quick to recommend another room (328) which although a little dated in decor was much larger, airy and bright. The room was spotless clean and the en-suite bathroom was fine. One small gripe, a decent shelf to hold toiletries for a couple would be welcome. The weekend stay was excellent value and the hotel is located very convenient to Altrincham town centre (which has some lovely bars and restaurants as well as good shopping and a market). Breakfast was fine and the staff are very helpful, I would not hesitate to return to this hotel should I be visiting Altrincham in the future.

"OK hotel for one night stay"

3
User 01/07/2017

Stayed on return from holiday abroad. A large hotel with nice reception area and public areas. Unfortunately guests sleep in the bedrooms not in public areas. Bedrooms are clean but small and out dated. Rooms need to be upgraded. Breakfast was good with good choice of fruit, cereals and full breakfast. Rooms on main road side are very noisy, especially if you need to open windows on hot days.

"No Frills!"

3
Joke060, Sunbury Victoria Australia 28/06/2017

Stayed here for three nights 20-23rd June. Very basic Best Western hotel with no air con in heat wave! Small fan provided but quite ineffectual and could only open window about 3 " inches. As a result unable to stay in the room for any length of time. I appreciate this is not typical of English weather but still uncomfortable. Pre -paid for breakfast first morning then didn't bother as very uninteresting and hot food quite cold. All staff pleasant enough but I was grateful I was travelling alone on this trip as room would have been quite cramped. No safe in room which I feel is a basic necessity these days. Location quite good, close to centre of town and metro all walking distance.

"Old tired BW"

2
Adrian B, Worcestershire, United Kingdom 26/06/2017

This was an old tired hotel room, no A/C, awful mattress and diss-interested staff, bathroom was really tiny. I will not stay here and can't recommend this place. No recognition for being the top elite at BW.

"Dreadful"

1
User 25/06/2017

Kids running round screaming in reception. Bar staff didn't know how to use the coffee machine. Espresso served without saucer. Presented vouchers for free drinks; "what are all these flipping vouchers". Bar staff drinking behind bar.

"Avoid at all costs"

1
JDucker, Sheffield, United Kingdom 18/06/2017

We stayed here as a package including airport parking ready for an early flight. The hotel is smart and clean but unfortunately that is all I can say which is positive. The staff are disinterested, rude and lacking any people skills. The noise in this hotel is SHOCKING!! Be prepared to sing along to the car radios of passing traffic. Teach yourself to identify the make and model of every passing vehicle by its exhaust note and tyre roar. Amaze yourself that you can hear your neighbours bodily functions and nocturnal habits. Test yourself to see how long you can go without sleep! All in all we payed for two hours of poor quality napping in a hotel staffed by rude obnoxious people looking forward to home time. Given the choice I would have rather stayed in Joseph Fritzels basement than stay here again. Avoid, avoid, AVOID!

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Dear JDucker Please accept my sincere apologies for the issues you noted during your recent stay. I am aware that you have communicated on a separate basis with my deputy manager Scott. I can echo Scotts response and assure you that we have taken your comments seriously and have addressed the points that you have noted. Thank you for taking the time to communicate with us regarding your stay. Kind Regards Paul

"Old Trafford football"

5
siandsexylisa, wiltshire 07/06/2017

Nice hotel very friendly staff,rooms cleaned everyday while we was there .near to train station & pubs ( the station pub& bricklayers pub both £2 pint) . Will be staying there again .old Trafford only £18 from hotel in taxi

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Dear siandsexylisa Thanks for taking the time to review the hotel when you attended Old Trafford recently. I was delighted to read that you found the hotel to be clean and the staff friendly. The tram to the ground is really convenient and would cost less than a taxi the next time you visit. We look forward to welcoming you back soon Kind Regards Paul

"Comfortable night"

3
bensT9107YL, Swadlincote, United Kingdom 05/06/2017

We booked room only as part of a trip to nearby Legoland Discovery having been to Tatton park on the way up. The welcome was friendly and the room was a good size with decent facilities although only 2 cups for the 4 of us was a bit odd. After a hot day the fan struggled a bit to cool the room down but we managed to get a decent night of sleep although the brief appearance of the fire alarm at just after 6am didn't help although it was swiftly dealt with. I can't really say too much about the food and drink facilities as we didn't use them although the menu looked nice enough.

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Good afternoon Thank you for reviewing your recent stay at the Best Western Cresta Court Hotel. Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind Regards Paul Hindley

"Stunning hotel"

5
sandra_brooke58, Ross-on-Wye, United Kingdom 05/06/2017

Very pleased with this hotel we only booked for 1 night me and my husband but we where instantly upgraded with our room which may I say was stunning. Everything was in the room even dressing gown and slippers costa coffee machine, bottled water, tea coffee all the usual condiments.

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Good afternoon Sandra Thank you for taking the time to review your recent stay. I am delighted that you have provided such a positive review and I have shared your kind comments with the team. We look forward to welcoming you back to the Cresta Court in the not too distant future. Kind Regards Paul

"Consistent Player "

5
User 04/06/2017

Always a good place to stay for visits to Manchester & Cheshire. The hotel has been a fixture here for years. It has clean rooms, good brekkie and warm & welcoming staff - especially Mel on the bar, who has a fab sense of humour and is a star :)

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Good afternoon James Thank you for taking the time to review your recent stay. I am delighted that you have provided such a positive review and I have shared your kind comments with the team. We look forward to welcoming you back to the Cresta Court in the not too distant future. Kind Regards Paul

"Good all round hotel"

4
McCarney, Paisley, Scotland 30/05/2017

Second time we have stayed here and again the hotel was a good place to stay. Professional staff, good sized room with comfy bed and clean bathroom with good shower and toiletries. Tea and coffee making facilities. My only negative comment was that the room was very hot and only one window could be opened.

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Good afternoon Thank you for completing a review regarding your recent stay at our property. I was pleased to note that on the whole your feedback was positive. Your business is very important to us and we value your feedback. This often reaffirms that we do meet customers' expectations and I have already shared your review with the team. We look forward to welcoming you back in the near future Kind Regards Paul

"overnight stay"

5
Liz F, Conisbrough, United Kingdom 29/05/2017

stayed here overnight before travelling from Manchester airport, The room was very clean and basic, staff very helpful, We ate in the restaurant that evening and the food was okay but not really to my taste. The view from our room window was of roof tops so not very inspiring. As part of the deal we were given free transport to the airport and free parking for a week. We were given a card with a number to call on our arrival and was picked up very quick by a local taxi to take us to pick up our car. Very reasonable priced hotel

"Big big thank you"

5
5Grandma0, Grimsby, United Kingdom 26/05/2017

After arriving at airport with 2 young children to be told flight had been changed to 24hrs later we rang up and the staff told us to go back gave us breakfast and even argued our point with travel agent who wanted to move us to another hotel across town but leave our cars there They were absolutely brilliant can't say thank you enough for what you did for us Hotel was spotless and only 15 mins from airport

"Book direct for the best deal!"

4
mike f, Caernarfon, United Kingdom 24/05/2017

I found the internet listing for this hotel by accident (it is also called the Cresta Court on some websites), and ended up getting a great deal for one night's stay plus a week of parking at the long stay car park at Manchester Airport. The hotel is fine. The public areas look to have been upgraded recently. My room was ok, but the bathroom was getting close to needing an upgrade. The restaurant was quiet; the food was fine and not too expensive. The staff were friendly, the receptionist was very helpful. Driving to the airport took 15 mins, but use your gps and not the hotel's directions!

"2 day business stay"

4
User 24/05/2017

Stayed for 2 days last week. Best things: recent refurbished bar and restaurant are a big improvement. Staff on reception and in restaurant are VG. Food was VG, breakfast is a buffet but still VG. Rooms are nice if not brilliant and I had a good sleep both nights even though my room was at the front of the hotel. Short walk to bars in Altrincham. Free parking. Not so good: shower could be better. We will be back. Cotton's loss is Cresta's gain.

"Friendly hotel lovely town"

4
LIVERZEB, Dublin 22/05/2017

Friendly and helpful staff ad a comfortable hotel in Altrincham which is a lovely town full of interesting bars and restaurants and a great market. The building is not the prettiest but inside it is fine and is the first hotel I have stayed at that has a photo of the Stone Roses on the wall, Close to the town centre - 5 minute walk and about the same distance to the train station where you can catch various buses, trains and trams - about 30 minutes into central Manchester on the tram. Hotel room was compact but comfortable and clean. Shower was not great - pressure was really poor. Quiet enough - there was a wedding on the saturday night and it was not noisy at all. They took our bags as we were too early to check in and got us a taxi back to the airport - overall staff were very good although the barman went missing for about 10 minutes on one night. We did not eat here although menu looks good, Breakfast was really good - buffet style with a good selection of hot and cold and very tasty. Free wi-fi but a bit intermittent.

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Dear LIVERZEB Thank you for taking the time to review your recent stay. Your comments were very honest and I'm sure this will be a great help to others looking to book a hotel in Altrincham. I have already passed on your positive comments to the staff and challenged my senior team to rectify some of the issues that you mentioned. I hope that we have the opportunity to welcome you back in the near future. Kind Regards Paul

"Convenient for the airport and decent value"

3
JJOH, England 21/05/2017

Stayed two nights in an executive suite. This place is easily reached from Manchester airport and convenient for Altrincham town centre and not far from Manchester itself. Decent value for what you pay. Staff were very helpful. Room was way too hot and seemed no good way to cool it. Shower rather poor with little pressure. Breakfast was OK

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Dear JJOH Thank you for your review. I am pleased that on the whole, you found us to be convenient in terms of location and decent value. Unfortunately we cannot trace a room number with your username and would ask that you contact my deputy (scott.mcdonald@cresta-court.co.uk) in order that we can investigate the temperature and the shower pressure. We look forward to welcoming you back in the near future. Kind Regards Paul

"Good for the airport"

4
SuenBrianSolihull, Solihull, 20/05/2017

Easy to find, good check in - room was a good size and clean. Good refreshments in the room. We didn't venture out but had drinks in the bar. This wasn't our first choice hotel but the hotel we had booked through was under refurbishment so they booked the Best Western for us. We had already pre booked our car into an airport car park but as we were leaving the next morning the receptionist said that if we were flew from Manchester again to contact the hotel and they do a stay and park deal with a shuttle to and from the airport (not sure if the shuttle is free). The price we paid for the hotel was very reasonable.

PaulHindley, General Manager at Best Western Manchester Altrincham Cresta Court Hotel, responded to this review
Dear SuenBrianSolihull I am really pleased to note your review and that although this wasn't your first choice you decided to award us 4 out of 5. We do indeed offer an on-site park and fly and the cost of the transfer and parking is included in the price of your stay. Why not contact Ricki in the reservations department the next time you fly from Manchester? We look forward to seeing you then. Kind Regards Paul

"great 4 manchester airport"

5
chrissymj66, Cleethorpes, United Kingdom 18/05/2017

we stay there when travelling from manchester airport, its ideal they include parking whilst on holiday an a free taxi to your terminal an also pick u up from your terminal. theres plenty to do outside lovely little town wiv plenty of bars an eating places right outside the hotel, your room is clean an basic an its ideal for travelling from the airport. very well priced an highly recommended

"Limp Visit"

2
Cradzy, Lincolnshire 16/05/2017

Visited here to collect my husband from a Business Convention. Approached the bar to buy a drink whilst I waited for him and was most unlucky to receive appalling bar service from a young girl named Lucinda. I asked for a J2O with ice and she was just in the process of filling a pint cider glass from the ice bucket when I requested a tall glass instead. This request was met with a dollop of animosity and Lucinda informed me that the drink needed a big glass to fit it all in. I requested a small glass instead and Lucinda huffed her way to finding me an appropriate glass for my drink. Unfortunately the glass she chose was covered in red lipstick and I politely asked that I not have that one, much muttering under the counter whilst Lucinda crouched down and wiped it off (well I hope that's all she did)! I remained polite throughout the whole process, despite not receiving an apology for the lack of friendly customer service, never mind customer care.......

"Holiday madness"

5
User 16/05/2017

I can't fault this hotel and there staff after the shambles which was caused this morning after getting to the airport only to be told that our flight has been moved and not Ben told of this. We rang the hotel told them what happened they said get back. Here with the kids put us back in our rooms till this mess was sorted out . we can't thank the staff enough for what they did for us in the last 24 hours. Very clean tidy and kind staff

"fabulous"

5
carolphillips87, Los Montesinos, Spain 15/05/2017

We stayed at the Cresta court hotel for the last leg of our holiday.we found the room to be adequate for our needs. Very clean with comfortable beds .The staff were very obliging and courteous at all times.Its an ideal location with Altrincham town centre about 5 minutes walk , and near to both buses and trams.We would definately stay there again,and have no hesitation recommending to family and friends.

"Very good Stay - But the Heating! Wow..."

3
Bpm1976, Peterborough (England) 15/05/2017

Stayed here for a 2 night stay whilst visiting family. The Hotel is in a very good location for Altrincham and the surrounding areas, big car park, the staff were very pleasant both for check in and check out. Rooms were very clean with everything you could need. However... My lasting memory will be the room temperature, this really needs to be sorted asap as the temperature was bordering on Kuwait at certain times.

"Conference with work Warm"

4
Jacquelyn955, Bradford, United Kingdom 10/05/2017

Warm welcome on arrival,pleasant first floor room.Pleasant evening meal,good night's sleep although room was warm.Excellent breakfast allround good experience.Conference facilities were very good.On disappointment was that preordered packed lunch for journey home did not materialise.

"Soccer tour"

5
User 09/05/2017

Again as part of a soccer tour group, I had the privilege of staying in this excellent hotel in Altrincham a few weeks ago. The hotel is excellently laid out and spacious, with comfortable bedrooms and adequate facilities. The food was good and staff were friendly and courteous at all times. Shopping precincts are just a walk away with a Great little market square among them. I would highly recommend this place for a overnight or weekend break for anyone.

"One night stopover"

5
Dianne J, Filey, United Kingdom 04/05/2017

Stayed here 25th April for one night stopover before flying out of Manchester airport. Everything about this hotel was very pleasing. I cannot fault it at all. Lovely friendly staff very helpful. They arranged the transfer taxi to the airport which went very smoothly. On our return to pick up our car we had to wait 3 hours for our son who was on a later flight. We were very tired after a long haul flight and the staff could not have been kinder! We were offered coffee and a quiet corner to relax. So... a big thank you to everyone for all your help... you went the extra mile and we will definitely stay with you again in the future.

"sleep , park , & fly"

4
joey023, east yorkshire 04/05/2017

we stayed only the one night , park , sleep & fly very helpful at reception , friendly nice clean room , good night sleep we pre book the evening meal , service very good , nice meal but as for all hotels , beer price high ! again airport transfer , both ways , very good , did not have to wait long

"4 day group break"

4
Ann F, Devon, United Kingdom 28/04/2017

This hotel is part of the Best Western group it is a very smart hotel which caters for a large variety of functions. As part of a group of 35 people this was our base for 4 days while we travelled around to various places. My room was on the small side it did not have a wardrobe or a set of drawers which meant I had to leave my underwear in my case, clothes had to be left on racks. The bed was a king size one and I must admit was very comfortable. My room was on the front of the building and faced a very busy main road which didn't quieten down until after midnight, also there was an 18th birthday celebration going on which made it even more noisey. The ensuite bathroom was very nice but I felt that there should have been "grab rails" in the bath or on the wall because getting in and out for a shower was a bit hazardous! But joy of joys there were "Bath Sheets" not the excuse for bath towels and they were lovely and soft! The meals were fine and as we were a large party we never had access to the menu but did have a choice of three items for our starter,main and sweet. The breakfasts gave a great choice and very varied. The staff were lovely and very helpful which goes a very long way.

"One night stay for Asics greater Manchester marathon 2017"

4
RoisinJ23, Cardiff, United Kingdom 27/04/2017

Hotel was recommended through the Asics marathon website, as I was unfamiliar with this area I decided would be a good option as the location must be good; it was. The hotel was clean and staff were very friendly and helpful, however, the bed was not the comfiest and there was also a wedding party that night which couldn't be helped I know but the music was a slight hindrance to getting the very early night sleep I needed in prep for the big day! The room was perfectly adequate though I would stay here again. If you are going for race day the metro link is a 5 minute walk from the hotel, and the trip to old Trafford took around 10 mins, once off the train you are guided to the start lines with ease, there are a lot of marshals and organisation is excellent. Worth mentioning I had a continental breakfast and there was a good choice of fruit, Porridge, nuts; all the nutrition you need to prep your body. Overall a good, budget hotel.

"Great but could do better"

4
Ivan B, Cardiff, United Kingdom 26/04/2017

We stayed here prior to flying from Manchester and it was easy to find and park the car. Reception was very efficient (thank you) and on the whole the hotel was well run, but whilst in the dining room we were treated so well that Asen must be given special mention, he was a one man dervish looking after everyone, and on more than one occasion did we see the customers shaking his hand to thank him for his friendly, efficient service. The room did allow noise to be heard from the adjoining rooms, but after a long drive it did not affect us.

"Great for airport"

4
User 23/04/2017

Stayed here before flight from Manchester airport. Fantastic location with some great places to eat and drink. 5-10 min walk to town. Staff very good. Nice rooms. We was parking at T2 about 10mins drive from hotel so perfect. Overall great will be using again.

"Excellent Budget Hotel"

5
Michael R, Loughborough, United Kingdom 23/04/2017

Only used Hotel for one night before flying from Manchester Airport with a weeks parking and transfers. Brilliant value for money. Very clean and comfortable. Staff were all polite and friendly. We did use the bar for snacks and drinks, very nice and inexpensive. Rooms were very clean and comfortable. Will certainly return when using airport.

"Very noisy "

3
c00kie1987, Emirate of Dubai, United Arab Emirates 19/04/2017

We stayed in the hotel over Easter break. We were very happy with the rooms (we stayed in the executive room) however the constant noise in the hotel was a big problem for us. As there was a big football game on the weekend, the hotel was full with the fans. While parents were having a great time at the bar, the kids were left to themselves, constantly running up and down the stairs and playing on the corridors until late night hours. The management also didn't do anything to help the matter, even after raising a complaint... very disappointing.

"Dated bathrooms, but the rest is best"

4
sambruins23, Portsmouth 18/04/2017

Spent a fair few nights in this hotel and every room is the same layout, but the bathroom are very dated and you can hear people in the next room when they use the bathroom, not the nicest thing to hear. Nice food in the onsite restaurant stake was cook nicely with all the sides it hit the spot. The desert a banoffee cheesecake seemed to miss the banana eliminate but other than that it was ok, food is on the expensive side.

"Small rooms and thin walls"

2
User 14/04/2017

If you want a nice nights sleep don't go here Rooms are small Bathroom is tiny Windows don't open Shower pressure is really bad bad is too hard walls are too thin and I had to make a complaint at 2am because of the noise Doors slamming until 2.45 am Wi Fi is so slow its shocking Never again

"Warm welcome at the newly refurbished hotel"

5
poppytigi, Manchester, United Kingdom 14/04/2017

Great welcome on arrival, efficient and informative receptionist. We got a free upgrade to a large modern room. Good room service and not expensive. Breakfast topped off the good stay. Nico the restaurant manager ensuring we had everything and chatting but not over friendly, professional. Quick check out and we both said 'we would stsy there again'.

"Good nights sleep"

4
nicolaCumbria, cumbria 12/04/2017

Stayed here as part of a trip we were on and have to say it is a lovely hotel,lovely room with a lovely comfortable bed and very clean bathroom.Breakfast was great and made even more pleasant by the staff especially Bev and Nico so helpful and friendly.Would definitely stay again.

"Friendly staff"

4
User 12/04/2017

Stayed here for almost 2 weeks on business. The first thing I noticed, and continued to notice for the rest of my stay, was how friendly and helpful everyone was - in the reception, in the restaurant at breakfast and in general. That earns the 4 stars. The room was very small (very limited clothes storage too) but clean. The bathroom showed some signs of repair and other signs of wear and tear, but nothing nasty! Bathtub. Kettle and tea/coffee but no fridge. I had no issues with the wifi at all. The room was very hot but it was possible to keep the window open and reach a reasonable level, though you get the street noise. It was generally too easy to hear the people in other rooms though, and my colleague, who had a room right next to the stairs on the 2nd floor, said the doors to the stairwell kept her awake all night. Breakfast was ample - I only had the continental but the choice was big. I liked that there were regional English touches, like crumpets and teacakes, as well as several different types of cereal. The bread selection was, however, limited to toast (white and brown). Lots of cut fresh fruit, which was always fresh. I wished that there was a better solution for the coffee, you had to ask for one cup at a time and it wasn't always easy to catch a waiter. Location - very close to the centre of Altrincham for a few shops and restaurants, otherwise 30 minutes direct tram service to Manchester centre. The airport is a bit harder to reach by public transport.

"Holiday stop over"

5
HEV1690, BORDERS 10/04/2017

Friendly welcome helpful with any enquries airport transfer sorted as soon as we arrived very clean and tidy room with on suite facilities flat screen tv tea and coffee making provided in rooms on site resteraunt also has conference centre available

"Rooms just too small for two people."

3
Macandcath, Northern England 10/04/2017

My wife and I stayed two nights, along with a few other family members for a family wedding nearby. We thought our room was a bit small for double occupancy. Very large bed which left too little space around it. There was nowhere to leave a suitcase open without it being in the way such that you'd have to climb on the bed to get past it. In the end we moved a chair and put the suitcase under the "desk". We had decided to shift the bed a few inches one way so that we could put the suitcase between the bed and the window. But we very quickly stopped moving the bed and shoved it back when we saw how dirty the floor was under the bed. Even then we had to coordinate our movements in the room, as there is no way for two people to pass each other in the room unless one of you is on the bed, in the bathroom, or standing right in the doorway. Another issue was that there is only one bedside table. This means that one person has nowhere to put a nighttime drink or book, except on the floor. The bed was ok, pillows a bit bulky. Quality of sleep was seriously disturbed the first morning by someone, I guess hotel staff, doing what sounded like chucking bottles in an empty metal recycle bin at 7 o'clock in the morning outside our window. The breakfast was ok, with good service. We ate in the hotel on one evening (ancient family members in tow), and whilst the menu is not extensive, it was ok. On the day of the family wedding we negotiated a late check-out at midday, which was good. We had hoped to get a brunch meal mid-morning in the bar, of sandwiches and chips, and I "knew" this was possible because the menus on the bar tables clearly said that bar food was available from 0930 am until (I think) 9pm. However the barman said that no food could be served until midday. I went and fetched some sandwiches from a supermarket instead. The hotel was ok. The location suited us. Plenty of car parking which was important to us. Would I stay there again? Not if there was an alternative.

"Nice hotel"

4
mjames19, Norwich, United Kingdom 08/04/2017

Really nice hotel, was impressed with the interior on arrival inside the check in/bar area. Room clean and tidy however on my first night I didn't have a shower gel in my room ( was already in the shower when I realised ) and car park space on the second day was limited. However a good stay and good night sleep.

"Not the best, but it was comfortable "

3
jadec319, Peterborough, United Kingdom 28/11/2016

Greeted by friendly staff. Room was comfortable and had everything you need, but it was a little on the small sized and felt cramped when the two of us were trying to get washed and dressed. The bathroom was a little dated and had mildew on tile grout and in shower head. Bar area was well presented, although there was a boxing presentation on which meant service was slow and there were some loud guests. Good location, in walking distance from the metro. Overall not bad.

"Great hotel "

4
brizyoc1961, Dublin, Ireland 28/11/2016

This hotel is a lovely place , the staff are so friendly and helpful , the breakfast is very good and plenty of variety special word of thanks to bev in the restaurant for all her help a lovely lady , the town centre is only a couple of minutes walk away as is the tram station which goes into manchester and old Trafford Great service , only negative for me and this is only my opinion that the hotel should ask that guests do not come to breakfast in there pyjamas I think its quite off putting ,we would definitely go back to this hotel again thank you to emma liz nico and bev Sandra and Brian Dublin

"OK hotel, if you don't mind noise!"

3
JonComer, Motherwell, United Kingdom 26/11/2016

Wasn't too good. The walls in this hotel are paper thin and you can hear every sound - and I mean "every sound" from the rooms next to you, including above and below! So if you want privacy, then I wouldn't stay here. But if you're ok with listening to your neighbour performing his/her toilet duties, or talking to their loved one on the phone, then it won't be a problem for you. Out of 5 nights here, my sleep was severely disturbed on 3 of them. The restaurant is very good, both for breakfast and dinner. Staff service is also very good. On checking in to the room I had noticed there was a rather large piece of biscuit crumb on the floor. No problem I thought; it will be hoovered up tomorrow by house-keeping. Was it? No. It stayed there for the whole week. So cleanliness is clearly not a priority.

"Food standard has dropped"

2
Steve C, Knockin, United Kingdom 25/11/2016

My wife and I stay have stayed here regularly over the past few years. It used be be very good but then it was taken over. Gradually, the staff started to change and, over time become less efficient. Once, we are looked after extremely well in the restaurant, the food was hot, and served with a friendly smile. Those staff have gone and the last time we ate, our waiter left us an hour before serving our meal. Half the time he was nowhere to be seen. The food was mediocre when it finally arrived. The last breakfast we had I left on the plate. The fried egg was stone cold and the bacon luke warm. We have complained on numerous occasions to the manager but nothing is ever done. I have to stay there because of business but we will not be eating at this hotel again. Not the same hotel it was a few years ago.

"One night mid-week stay"

4
Winky71248, Bournemouth, United Kingdom 23/11/2016

My husband had stayed here many years ago on business but this time we were there for leisure purposes. They are in the middle of a refurbishment and what they have done so far is very good. We did not have an evening meal but did have breakfast and it was absolutely fine with plenty of choice. Arriving in the afternoon we needed some sustenance but unfortunately although there was plenty of milk, tea and coffee there was only one small packet of biscuits - surely there should have been two?

"Business trip one night stay, would return!"

4
MB_9414, Swansea County, United Kingdom 17/11/2016

Arrived at the hotel to find an ample car park with plenty of space. Check in was of good standard with a friendly employee asking how was my day and if i needed any further assistance going to my room. Overall Check in was 7/10 Room was on the 3rd floor, modern enough, although could do with a little revamp to stay with rival competitors. Big comfy bed, good size tv and bathroom could do with an upgrade. Only downfall to the room was the shower was dismal and had no power. Overall bedroom was 6/10. Dinner in the resturant was a pleasant surprise and of great standard, food was well cooked and a good variety. Staff had good knowledge of the menu and could recommend options if you were to struggle choosing! Overall Dinner was 9/10. Breakfast was efficient and what was required, fast service with a self service system to a full continental. Only let down was no coffee machine to make your own coffee and have different types. Staff would walk round and top your coffee up on your table. Overall Breakfast was 6/10 The hotel is a good find in the town, and well worth a revisit. Overall Hotel rating - 7/10.

"Another booking prior to an early morning flight from Manchester airport"

3
BobbyJimF, Brighouse, United Kingdom 14/11/2016

The hotel was nothing special but served it's purpose. My wife and I stayed here on Friday 21st October to avoid having to get up at 3.30am to travel to the airport from home. The hotel is very convenient for the airport and only a 10 minute drive away. I booked the hotel through Holiday Extras. It cost me £136.90 for an overnight stay, 15 days car parking at the T1 & T3 long stay car park at the airport, security fast track and a two course dinner for two. The meal wasn't half bad and I should seriously consider a repeat booking should I again have an early morning flight.

"Lovely"

5
User 13/11/2016

Stayed two nights in what I can say very clean and friendly. Great location for everything Manchester with the team, bus and train station around the corner. Nice authentic market close by too. Very good breakfast service.

"One night stay prior to early morning flight from Manchester airport"

4
kazzerontour, derby uk 12/11/2016

booked package with one nights hotel stay and 5 days parking with APH. Fast check in,comfortable clean room,with en suite shower room. As our flight was so early breakfast not included,which not problem as package booked was so cheap. Short drive to APH car park and smooth transfer to airport. Would I reccomend hotel and car parking package? Absolutely. Staying at hotel night before our flight took away any stress we had regarding problems on roads

"Overnight stay and parking package!"

4
KathrynT, Sheffield, United Kingdom 07/11/2016

My husband and I stayed here overnight as we had an early flight the following morning. The room was fine but my only grumble was hard pillows. The package included a car park stay which was only 4 miles away and very easy to find. We didnt eat at the restaurant so I cannot comment on that, although it looked fine from what I saw. I would definitely use this hotel again as it was very convenient for the airport and very reasonable price.

"Our UK Wedding Reception"

4
Steven0602, Greater Manchester, United Kingdom 07/11/2016

We have just recently had our wedding reception here in the new Allen Suite on our return from being married in Cyprus. Everything was great, room well decorated and looked after, Prosecco reception & food all spot on and all coordinated well on the night. Can't grumble about the free Bridal Suite we were given which was huge and very nicely decorated/looked after. Manager looked after our wedding post box as we forgot it and left it in the suite so thanks for that. Breakfast was the usual hot buffet and quite nice and the whole reception area/restaurant was immaculate. Only problem was on agreeing our numbers for our wedding party. As we had our UK date for the party in mind long before we booked the party suite we based this on 'rough' numbers of 120 (which the new function suite holds), as the hotel told us our date would be released if we didn't pay a deposit, but Gemma who wrote out our contract and told us that we could alter numbers nearer the time once we knew our actual number of guests attending tried to keep us to the original 'rough' number for catering. We was very unhappy with this as we was told we could change to suit our needs and then cater for 90% which is the norm to do for food. We had 105-110 confirmed for attending, but Gemma would not accept this and told us we had to cater for 115!!...a dozen emails later we finally agreed a number to cater for which was still more than needed! Bare this in mind when booking here, although Gemma does not work there anymore. All in all it was a great venue for our UK return function and stay.

"Good hotel, great staff"

4
Choppygirl, Worcester 06/11/2016

I was attending a course at the hotel and nearby business over 2 days so I stayed over on a dinner, bed and breakfast rate. The hotel looks a bit 1960's from the outside but it soon changes when you enter. I had been upgraded to an executive room which had robe and slippers, posh coffee pod machine, upgraded toiletries and a big room with sofa. The bathroom could have done with the tiles being cleaned a bit round the bath and the shower wasn't the most powerful. The bed was very comfy although I felt the pillows were a bit hard for my taste. The rate included a 3 course meal but I decided I could only manage 2 and had the fish and chips and baked baileys cheesecake both of which were really nice and I had a couple of glasses of white Zinfandel with it. The wine was very reasonable at £5.30 for a large glass. The waiter in the restaurant was really friendly and efficient. Breakfast the next morning was buffet style - hot and cold with porridge etc made fresh to order. It was all really nice and tasty and again the wait staff were really good. All in all a good stay although the man in the room next door had a really loud yawn but not the hotel'a fault. The great thing about the hotel is the staff, from the waiters at both meals but the receptionists at check in and out - all very friend and efficient, a really credit to the hotel.

"Nice room and yummy breakfast"

4
ShropshirePassport, Shropshire 06/11/2016

We booked using our tesco clubcard vouchers so as far as value goes it was excellent. The hotel itself has a nice decor and is well maintained - the staff were all very friendly and we checked in quickly with no concerns. There is on site free parking which si excellent. The room was small but had everything we needed in it - it has been designed for sleep in mind with a large comfortable bed with good sheets and lots of pillows. There was tea and coffee, a kettle and hairdryer as expected - The bathroom was dated but was clean and worked which is all we needed :) I was up most of the night due to being pregnant and uncomfortable with the position of baby but the bed was very comfy! The one bonus of being up is that having read some reviews on noise I can honestly say that other than 1 door going two toilets flushing and an ambulance thats all I heard during the night! No hotel is ever going to be silent - anyone expecting this is being a tad unfair! Breakfast was in the form of a self service buffet and a lovely gentleman explained to us what was on offer and got us some hot drinks. There were lots of cereals, breads, yogurts and a selection of hot offerings to take your fancy!

"Room 136 very noisy "

2
billyrEdinburgh, edinburgh 04/11/2016

Stayed on 24th October. Staff were friendly and welcoming the room was average size and had tea and coffee facilities, average bathroom but dated tiles and tired but acceptable decor . The problem we had was it was right above the kitchen and the extractor fans made it very difficult to get to sleep . And at 5am stay asleep. Then to add to the problem the fire alam went off at approx 6am then again about 10minutes later, all in all it was a very poor nights sleep, went down to breakfast very bleary eyed and found breakfast to be a very pleasant experience , it was a help yourself buffet and the quality of sausages , black pudding and bacon was better than average the restaurant staff were very attentive and helpful. The whole experience was spoiled by the poor nights sleep

"Not great..."

2
R951TPrebeccad, Leeds 03/11/2016

The entrance to the hotel is beautifully new and renovated... which is incredibly misleading when you see the old fashioned, out dated, un-refurbished rooms. My room was cramped and small, the bathroom was no different. It was also an awful yellow colour which also looks like old and dingy. The shower was a nightmare to get working and the water sprayed all over the place. The tv was absoloutly tiny and was so old the buttons on the remote didn't work right. The bed and the room itself was clean enough. I slept terribly due to a constant loud noise which I can only assume was a water tank somewhere. The only saving grace was the breakfast in the morning which was nice.

"Very clean "

5
User 01/11/2016

Lovely staff they are very helpful Rooms spotless compact But there is everything you need Hotel is in good position to walk out Asked for low floor as my dad Dosent walk good I was given a good room Restaurant staff friendly Food good xxxx

"Excellent accommodation for a family"

5
ld0nna, Milton Keynes, United Kingdom 31/10/2016

A great family room which allows a family of 4 or more (including teenage children often considered adults) to stay together in the same accommodation without costing the earth. Don't be put off by dated decor in the rooms - the things that matter are very good. Highly recommend.

"Convenient for the airport "

4
Sue T, Castleford, United Kingdom 31/10/2016

Stayed here as part of an APH airport parking deal prior to an early-ish flight to Munich. Total charge was very reasonable so we weren't expecting much but the hotel is well situated for our needs. The room was a bit small and smelled a little musty, but it was clean and comfortable with a reasonably sized bed. Biggest disappointment was a total lack of a single vegetarian main dish in the posh restaurant which meant we had to drive somewhere else - bit of a nuisance and pretty outrageous these days with even carnivores choosing not to consume so much meat.

"Great Location"

4
MBUK37, Yorkshire 29/10/2016

Stayed here for one night while visiting family locally.The hotel location is great , 5 minutes walk into town centre , ideally located near station should we have wanted a trip into Manchester . Our room on the 3rd floor was a family room , perfect size , very clean , just what we needed. Would recommend this hotel a base for exploring the region . The only issue I had was the bathroom wasn't it great shape , it definitely needs updating , it was cleanish , but the shower was nothing more than a trickle, one other minor issue was that the security light from the hotel was shining up into the room all night too ! All the members of staff we came into contact with were great too

"Best Hotel in Town"

5
User 26/10/2016

Best hotel . No need to rush to any Manchester airport hotels. Personal service. Good restaurants in Altrincham. Award winning eating places. Very friendly hotel. Clean. Reception excellent. Very good bar staff.

"Good location and good rooms"

4
Davo1974, Sheffield, United Kingdom 25/10/2016

Stayed here for work and its a typical overnight work hotel. The rooms are good well equipped and conformable. The bar is also good with a nice menu and friendly atmosphere. I would recommend this hotel if you need a comfortable well priced place to stop on your travels.

"Good stay "

4
oxfordred, oxford 23/10/2016

Plenty of parking, and easy to find. Reception staff very professional and friendly. Check in was very quick and simple. Free wifi although not great. Room was king size and very nice, not amazing. Shower was great and you gave a bath. No aircon. Breakfast was very good and lots of choice. Service excellent as well, although it took a while to serve me hot drinks.

"excellent place to use for Manchester airport including parking"

5
Corinne D, Yorkshire, United Kingdom 23/10/2016

The staff are really friendly and helpful, the car stays at the hotel all the time no risk of being parked in a field. You take the keys with you. Restaurant is very good. Taxi to and from the airport at the time you wish.

"Pretty good,just needs a few edges smoothed out."

4
TheRightBack, Glossop 22/10/2016

We stayed here for one night whilst attending a family wedding. The organisation that the hotel provided for the wedding was excellent and the staff were on all accounts very professional on all aspects. The hotel itself has many of the business class facilities you would expect. It doesn't portray itself as a luxury hotel but there are aspects that suggests that it strives to achieve high standards. The venue rooms and bar areas have a nice ambiance about them. There is clearly a long history of this hotel being a central and popular venue and it suggests it will be around for a long time to come. My only minor criticisms are that it's car park access is a little restricted and some of the room furniture is a little dated and worn. However such criticisms are perhaps irrelevant since the rest of the hotel facilities are very good value in the target area that the hotel competes in.

"Great value, great service and clean!"

5
richardtaylor2016, London, United Kingdom 21/10/2016

I've stayed here twice in the last three weeks on business trips, The staff are always polite, helpful, happy and knowledgeable about the area. The rooms are clean (as well as the bath, sink and toilet -unlike some other national "lodges"). The meeting room I used was equally a great standard and the refreshments arrived on time (even after I'd moved the timings, at the last minute)! Well done Cresta Court.

"Airport stop off"

3
Photomaid, darlington 21/10/2016

Stayed 1 night. Room very basic. Food quite expensive so went out to eat. Breakfast was excellent & staff were really pleasant . Would stay again but rooms I'm sure could do with an upgrade. About 15 mins drive from Airport.

"Great stay"

5
Bulldog1224, Gloucester, United Kingdom 21/10/2016

We stayed here before flying the next day! The room was very comfortable, staff were very attentive and the car was safe while we were away for two weeks. Always use this hotel if we fly from Manchester.

"Weekend away"

5
Philip H, Derbyshire, United Kingdom 18/10/2016

Well we weren't sure what we would get with a 3 star hotel we booked dinner bed and breakfast we checked in very friendly and professional staff room was fantastic and the food you would have thought we was in a 5 star hotel all we can say is can't wait till are next visit

"One night stay - Gluten Free available. "

3
EmLGr, South Yorkshire, United Kingdom 17/10/2016

You'd think Best Western would be excellent. My partner and I stayed here for one night as we went to see a show in Manchester. The hotel was decorated lovely and had a pleasant atmosphere. Our room was on the (1st floor - 109) was on the small side but clean. The King size bed was two singles pushed together - not quite what we were expecting. The door also didn't lock properly! We ate in the bar before we left for Manchester. We asked Bev about Gluten Free food and checked their understanding of cross contamination. They understood fully! She was so helpful and reassured me that everything would be fine. I have coeliac disease therefore eat the food for medical reasons and not for a fad diet. The food was delicious. A few negatives - on returning to the hotel after our show, we didn't expect to spend 20mins trying to find a car space. We then had to listen the thudding music til the early hours as our room was above the function room. We appreciate that functions are held but we should have been given a room opposite end to the function and on the top floor! It didn't stop there! Breakfast was a let down. Speaking to the lady serving breakfast she informed us that GF cereal and toast were available as well as the cooked breakfast. On this note we agreed to have it. After sitting down to eat, it became clear that GF toast wasn't available as there was no bread apparently! Breakfast was adequate but not the best. On leaving to pay for breakfast we were shocked to find that breakfast was an extra £5+ each because we hadn't pre-booked. We expected £2/3 extra but not £5+. They should had informed us of the price increase before hand. We didn't book as we needed to check GF availability face-to-face!) It definitely felt like they needed us in to get the money -not a good feeling at all. We won't be rushing back to stay!

"Ok I guess. "

3
User 13/10/2016

We stayed for one night 23rd August before leaving the country for a holiday, nothing special, receptionist very robotic and no smile, asked for directions and she seemed put out by having to help us. I work in the industry and if this was how my staff treated guests who pay their wages then they would be replaced. Room was small but sufficient for what we needed and clean so housekeepers are getting it right. Night porter always had a smile on his face and acknowledged our presence.

"1 NIGHT STOP OVER FOR A 50TH BIRTHDAY PARTY"

4
Kay1101, Hertfordshire, United Kingdom 10/10/2016

We used this hotel for a 50th Birthday Party stop over for 1 night - perfect for our needs. Three rooms were booked to accommodate our extended family. Clean comfortable rooms with breakfast included. Toiletries, towels, hair dryer, iron all provided in the room. Two small critics ... shower hole had loads of previous guests hair in which made the water going out slower & when toilet flushed it made the most peculiar noise ever disturbing those sleeping at night

"Oh Dear...!!"

1
no1pinkpanther, Maryport, United Kingdom 09/10/2016

Not good. The room and the "reception" were fine. Room was a lot smaller than I expected or remembered, as I had stayed here a few years ago, but that wasn't the problem. Car park was full and difficult to find parking there, but we did, eventually, yes. Nice enough room and bathroom. Clean and tidy, as were the hallways, corridors, and reception, etc. But, the noise...!!? Terrible. We booked this hotel to be close to Manchester Airport for an early morning "get up and go!" 5.30 alarm call booked, but it never happened. Why offer people "alarm calls" if they aren't going to be made? But, you only need an alarm call if you're asleep and that was the problem. There was no sleep to be had. Should have stayed at the place which guarantees a good nights sleep or your money back! Seemed to be paper-thin walls with little to no soundproofing. Hence, could hear everything (and I do mean everything) which our "next-door neighbours" were doing. Coughing. Sneezing. Snoring. Talking. Taking a shower. Going to the toilet. EVERYTHING. Doors crashing and banging open and closed all night long. And the A56 road noise! Never ceasing. That went on ALL NIGHT LONG also! When knowing people will be checking out for early morning flights, why-oh-why put them in the noisiest of room locations? Honestly, between the interior and exterior noises and noise pollution, there was not a moment of respite all night long. My wife got up (having had next to no sleep at all) feeling so sick with tiredness that she couldn't face the flight and we returned home instead. If we had slept I could have called it a NIGHTMARE, but... when you don't sleep...? (i.e. One needs to be asleep to experience a nightmare)! WE BOOKED THIS HOTEL SO WE COULD SLEEP BEFORE FLYING BUT THERE WAS NO SLEEP TO BE HAD! Room tip? Stay clear of the rooms to the front of the hotel and fronting onto the A56.

"Comfortable Spacious Room"

4
Mofurum, London, United Kingdom 08/10/2016

I understand from other guests that the rooms are very varied in size and quality. I was on a business trip so didn't book or pay for my room, but I was very impressed with it. It was clean, spacious and comfortable.Although it was facing a main road,it was quiet, and I wasn't disturbed by noise from the road or other guests. All the staff were helpful and friendly. The food in the restaurant was excellent,although the service was a little on the slow side. I would definitely stay here again as had an enjoyable stay.

"Great service and superb steak dinner"

4
Peter H, Milton Keynes, United Kingdom 07/10/2016

The reception staff were very welcoming and attentive, and made you feel your stay was valued. The Chef in the restaurant cooked a great rib eye steak and peppercorn source, a must for my next trip ! The room was clean and comfortable, the breakfast did its job and set me off for the days business.

"nice friendly hotel"

4
User 07/10/2016

hotel I use through work and as was flying from Manchester hotel this year (sept 2016) it was close to airport I decided to use it. The hotel is clean and all the staff are very friendly, plenty of car parking space and if I need to leave from Manchester airport again I will leave car there as they will take and collect you from airport ,) new restaurant been added and makes a big difference . bar area has plenty seating and is very comfortable.( could do a little better with what kind of beer they sell as they don't really cater foe a beer drinker mainly lager) 2 nd time there in 6 weeks and must admit I really didn't think much of the restaurant food. but over all a really nice hotel.

"Not as expected"

3
OughtiJohn, Sheffield, United Kingdom 05/10/2016

Having stayed at several BW hotels in the last few years, our expectation was at a certain standard. We were staying overnight prior to an early flight and were leaving our car here for the week. The general impression was that the hotel was tired and in need of some tlc. Our room was equally so, even to the degree of a socket very loose, and likely dangerous, on the wall. However, the bed was comfortable and we got a good nights sleep once we had caught the bed (It was on wheels and moved with minimal effort) and were reasonably rested for our early start. We didn't eat here as the restaurant prices seemed high, so we went across the road for a £6.75 carvery. Reception staff were friendly and helpful, even at 4:45 in the morning. Its just a pity that the overall impression was not better and in keeping with other hotels in the group.

"Convenient hotel close to the centre"

3
Peter D, Liverpool, United Kingdom 03/10/2016

I stayed here for 1 night recently. Checkin was smooth and friendly, the room was nice and spacious (I upgraded to a larger room) but the room was too warm. There was no zircon (that I could see) and the windows only opened about an inch. There was a small fan in the room but it was the other side of the room so I spent the night quite restless. Aside from this the bar area was nice but I found the bar menu to be very restricted. Lacking in options to take to the room. Overall I would stay again but I would make plans around my issues. All staff were friendly and helpful.

"Excellent Place to Stay"

5
Sally J, Oxford, United Kingdom 03/10/2016

Whether you are looking for a business accommodation or a leisure break, Cresta Court Hotel has made some fantastic changes over the past 12 months - if you haven't been for awhile I would highly recommend that you have another go!

"Overpriced tiny room"

2
Jacqueline L, Manchester, United Kingdom 29/09/2016

Booked a room for my dad and his girlfriend as they're visiting. Paid £100 for a comfort King room for 1 night (no breakfast included) as I wanted to put my dad up in a decent room so he can have a good nights rest because he's travelled from far.... The room was anything but comfortable... There was a king sized bed as advertised but the room was so small you can barely manoeuvre around the room without banging yourself on the side table or the 'open wardrobe', (yes I am not kidding and my dad although not slight is by no means a large gentleman)! Two people cannot simultaneously walk past the bed because space was so tight! The bathroom was in poor repair and decor was dated, water pressure for the shower was also poor. For £100 it definitely was not value for money and I definitely wouldn't book with them again if my dad's ever back in town! The only saving grace was check in and out was very prompt but other than that... Utterly disappointing...

"Excellent Hotel "

5
ken f, Cork, Ireland 28/09/2016

Just back from a 2 night stay at this hotel, we travelled over for the man utd game Friday afternoon, quick check in, no messing about, room was perfect for me and my wife, spotless clean and decorated to a very good standard, staff were helpful if needed, really liked the bar and restaurant, walking distance to all public transport, breakfast was excellent both mornings and so was our evening meal, will definitely stay here again....faultless

"A pleasant surprise for a 1 night stay before a flight out of Manchester"

4
ADK_Dreamer, toronto 27/09/2016

We stayed 1 night Sept. 24th before a flight next morning. PROs: Staff went out of their way to make us welcome. We requested a quiet room away from elevators and front desk clerk moved us to a better room. A map of restaurants in town was provided for a more interesting night out. I highly recommend 'Pi'. Lots of local folks and much atmosphere. Bed very firm and comfortable. Wifi... excellent, secure and fast. Staff went out of their way to prepack breakfast for us since we had to leave early the next morning. I would definitely stay again. The only reason this is 4 star and not 5 is... CONs: There was a smell of urine (probably on the bottom of the toilet bowl and around the floor tiles) in the bathroom. We just kept the door shut to keep the smell at bay.

"Wouldn't stay again."

2
ashleight286, Sunderland, United Kingdom 25/09/2016

My partner and I stayed in this hotel for our friends wedding for two nights 23/9/16 - 25/9/16. We would not stay again. Upon our arrive (which was late at night due to work commitments) we were greeted by a group of argumentative men all smoking right out side the reception entrance. I had already called the hotel prior to our arrival and advised we would not be arriving until late and I was reassured this would not be a problem as the desk was manned 24/7. When walking through the reception entrance with our cases a member of staff walked passed us, the reception area was littered with empty glasses, crumb filled tables and it stunk of smoke as though the men we walked passed had actually been smoking inside. We went to the desk and there was no one in sight. We waited around 10 minutes before I went to the bar area and asked a member of staff who was supposed to be on reception. Just as the waitress was walking towards reception with me the before mentioned member of staff walked in. He said he had been to keep an eye on the men outside however when he handed me our key card his hand also stunk of cigar or cigarette smoke. He advised that we had bed and breakfast paid for and told us where to find our room which was number 123. As soon as we opened the room door it smelled foisty. The bathroom was dated and the shower head caked in limescale although it worked fine. The room was neat and tidy however the shelves were dusty. It was warm in the room and even though the window was big and let in plenty light, there was only one small window we could open as the bottom window was locked for security purposes. Most of the other rooms also had their bigger window open so the heat must have been a problem in every room. The walls were very thin we could here the TV and people talking in the room next-door as well as people walking up and down the hall. In the morning we went for breakfast, we were treated by a gentleman who was very polite however he said we had to pay for breakfast. I said this was not the case as we had already paid so he apologised guided us to our seat and said he would check it out. Nothing came back to us so we assumed it was fine. The same happened the next morning which was disappointing as we had to wait while he called reception to check. He again apologised and said it must have been an admin error. Overall we would not stay at a Best Western Hotel again. Yes we may have had a bad first impression as I can see many good reviews here too, but it's not for us. The wedding itself and staff involved were all fantastic and everything ran very smoothly, so if this message does get read by a Manager I would like our thanks passed on to each member of staff involved in the Gill-Martin wedding as you made their day really special !!

"Don't Judge a Book by its Cover"

4
stolencronus, SW London 25/09/2016

The exterior of the hotel betrays an interior that has clearly been rejuvenated. The common areas and rooms are very pleasant, the rooms are on the smaller side but well equipped. The internet service in the hotel is fast and easy to use (and free), the staff all very friendly and helpful. Good value for money, located well for local shops & restaurants along with easy access to the train, tram & bus station for journeys into Manchester.

"Good stopover"

5
User 25/09/2016

We stayed here for a stopover before flying to Spain. We got a complimentary bottle of wine in the room once they knew we were on honeymoon, restaurant food was excellent and staff could not have been more helpful and friendly. Room simple but clean with tea and coffee making facilities and room service if required. Airport transfers and parking available, gave our holiday a good start would use again.

"Stopover "

4
User 25/09/2016

I stayed in this hotel on a stopover on our way to Liverpool, on a Saturday. Not the most attractive looking place, and the reception area looks stuck in the 80's. We arrived early so couldn't check in but we went into Manchester for the day. Great cheap transport link by tram to all parts of Manchester. Got back to the hotel around 8.30pm and the bar area had a few people in their but not packed. We couldn't get a drink for ages, not sure why but it needs an extra staff member at least on a busy Saturday. Checked in and found we had been upgraded, which was nice and so was the room. Rooms are lovely and modern feeling, nicely decorated and with Bosch coffee makes my machine. Word of caution though, this hotel caters for weddings and other functions and my room (112) was directly above this and was pretty noisy until late. I wouldn't hesitate staying again but I wouldn't want a room located to the right of lift.

"Clean quiet good location basic "

3
roaminrobbie, London, United Kingdom 24/09/2016

Outside the hotel isn't impressive looking a bit like a block of flats, the reception is better and despite a bit of a delay check in was friendly and thorough. The room was compact and the outlook over a roof into another building dire. Despite this it was clean and quiet, the king bed was comfortable and I had a great nights sleep. The dinner was pretty bad and took ages so I'd eat out next time. the breakfast buffet had enough fruit and gluten free cereal to sustain but no option on the pastries or toast. There's a costa and bunch of shops and pubs within walking distance so the location is good. There's no aircon but a desk fan was in the room - even so it would be crazy hot in summer as only one small windows opens. The phone in room didn't work. The staff were helpful and polite. I would stay again for business as all I really need is a quiet clean room and the basics and this provides this at a reasonable price.

"Dated hotel with fab staff"

4
Jonny-Northerner, Harrogate 24/09/2016

Good location & free car park; quick walking access to Altrincham centre where there is a decent selection of pubs & restaurants. The receptionist, from Dunoon, was really cool - but my room, whilst functional, was rather dated (a bit like staying at your grandparents' house) & noisy as it was above the kitchen. Free Wi-fi - speed was okay. Breakfast was good & the staff were amazing. This place appears to be predominantly a Manchester Airport stop-over hotel & is expensive for what it is.

"Good stop over"

4
User 21/09/2016

We stayed on the 18th September for a flight on the 19th, thought the rooms were clean and fit for an over night stay. The centre is only 10 minutes walk with enough eateries, and shops for last minute buys, the staff were friendly and early morning call was on time, the taxi was on time and charged £15 to the airport. Would stay again.

"Nice hotel.... Food service is painful."

3
Danielle H, South Shields, United Kingdom 20/09/2016

We stayed in bed he hotel the night before our honeymoon. We decided to eat in the restaurant as we were too tired to dine out. The service was painful. There was a wedding on in the hotel, and I think the hotel used the entire waiting staff to tend to the wedding. The food was good but cold after sitting long periods of time. You could hear the chefs pinging the bells over and over to get attention.

"Not too bad for one or two nights"

3
stefan0italy, Dublin, Ireland 20/09/2016

The room was very small. There was no pressure in the shower. There was only one little bottle of shower gel for 2 people, which wasn't enough. A big thank you to Nico in the breakfast. He was amazing!!

"Park and Stay. Not impressed one bit."

1
woolleyterrier, West Yorkshire England 19/09/2016

This was the first time we have used a hotel for park and stay but decided to do it as it was our Honeymoon. We normally use the drop and go parking. Whilst we will probably use a park and stay hotel again, it ABSOLUTELY WILL NOT be the Cresta Court. I won't waste my time by writing a long review, I'll just list the pros and cons:- Pros. 1. I could leave my car there for 2 weeks. 2. Room was very big, reasonably clean and fairly comfortable. Cons. 1. Breakfast. I was told by the receptionist that this didn't start until 8AM. A hotel offering park and stay for the airport but don't start breakfast until 8???? 2. Breakfast again. When I enquired about this, as well as being told it wasn't until 8am the receptionist "sneered" at us that breakfast wasn't included and if we wanted it we would have to Pay extra anyway. This was done in a very derogatory manner and we were not impressed one bit. 3. Taxi service to airport. Very restrictive and only runs once per hour at half past. It's so close to Manchester Airport this is a joke. 4. Taxi service to airport again. This was a Ford transit minibus and there were I believe 15 seats including the driver. There were 12 guests going to the airport. Bearing in mind this is an airport "Service" everybody had a lot of luggage so it was all crammed In. I sat half on a single seat squashed in by suitcases and was so restricted I could not even use my seat belt. Thankfully it was only a few miles to the airport because we were rammed in like cattle and to be quite frank, it wasn't safe. They should have used 2 vehicles or had a trailer for the luggage. Will we use park and stay again? Yes, very probably. Will we use Cresta Court? Absolutely not and we recommend anyone to avoid it like the plague.

"My second home back in the 80s and 90s"

4
hueyflyer, Tullahoma 18/09/2016

I worked between here in the US and Manchester back in the 80s and 90s. The cresta court was my second home. The food and rooms were great. Walking distance between between Altrincham city center and the metro. The only problem was getting a room above a meeting (party) room in December. A Christmas party every night. No sleep at all until the staff graciously move me to a less noisy room.

"Nice"

4
Paul B, doncaster, United Kingdom 15/09/2016

Good hotel extremely good value for money. don't be deceived by the drab boring exterior as soon as you go in the front door it is quality. The rooms are small but clean and not dated. The restaurant food is high quality and served extremely well.

"One night stopover "

4
User 14/09/2016

Rooms good . We had a double bed en suite. Desk and hanging space . Kettle and brew things. Breakfast was help yourself cooked or cold. This was an overnight stay for a wedding whuch was also in the hotel. Food at the wedding meal was lovely along with the wedding cake and decoration of the room. The evening buffet was also lovely .

"Night before honeymoon "

5
Kemeil, Sheffield, United Kingdom 11/09/2016

Booked the stay and park as we was flying to Las Vegas from Manchester early in the morning. On arrival the lovely lady behind the reception was very welcoming, polite and instructed me on what to do with my car. In conversation we told her that it's the start of our honeymoon and she gave us an upgraded room that was beautiful. After 10 minutes of being in our room there was a knock on the door and a complementary bottle of Prosecco was given to us. This was a great start to our honeymoon. The hotel is clean and upto date and the staff friendly and professional. Would definitely stay again.

"Good option for early flights"

4
coinslot, Blackpool, United Kingdom 11/09/2016

Stayed for one night prior to a very early flight. Booked a package including taxis to and from the airport. Hotel was easy to find and had a large car park. Booked an upgraded room, which was large and clean. Ate out, so cannot comment on the restaurant. Transfer to airport was every hour and rang for a taxi home on our arrival back. Would stay here again if taking an early flight.

"Excellent experience"

5
User 08/09/2016

Staff very polite and professional. Cannot do enough to make you comfortable. Nothing is too much bother. Receptionist very polite. New restaurant big improvement on the one before. Restaurant and bar seating good.

"does the job"

3
dexterBucks, Bucks 07/09/2016

I had a one night stay here. It was recommended by a work colleague who lives nearby. I checked in around 7.30pm. The car park was almost full but i got a spot OK. The room was a bit pokey and drab (twin) but OK. Judging by the high number of doors in the corridor my room size was the norm I had dinner and breakfast ; Dinner was better than breakfast. I had nice prawns a pil pil followed by Garlic and thyme roasted chicken Breakfast was a very average buffet job.... My stay was pleasant enough and the staff were very friendly I would stay here again but I wouldn't be relishing the idea.

"3 rd visit"

5
joanne g, lancaster 06/09/2016

3 rd visit at this hotel, we had stay park and fly. Room a bit small but for one night very functional, food was lovely reasonable priced. Taxi on time, staff pleasant very helpful would I recommend this hotel yes I would

"Airport Stopover"

4
wakor, Mansfield, United Kingdom 04/09/2016

This hotel is in the centre of Altringham so its an easy walk to all the shops, bars and restaurants. The hotel itself is comfortable and clean and there is a good choice at breakfast. Car parking is tight around the hotel but there was plenty of spaces. An ideal hotel before catching a flight from Manchester airport which is a about a 15 minute drive away.

"Quick pit stop"

3
lorraineparr, Wigan, United Kingdom 03/09/2016

We stopped for 1 night,the friendly receptionist booked us in and out efficiently.Had a clean room,the bathroom was a little small my only criticism is the noisy fans that started up at 6am outside our window!Breakfast was good and the hot food was replenished frequently as it was quite busy.I would stay again thought it was good value for money given the location.

"Holiday "

4
User 03/09/2016

Great hotel, rooms a bit small but very clean and staff very helpful, using this hotel as a stop over before our flight to Mexico can also leave car here for 14 nights in the room price also included is the transfer to the airport and pick up on return.

"Very impressed "

5
Blondi41, Nuneaton, United Kingdom 02/09/2016

Staff very friendly , room comfortable and clean . We stayed for one night bed and breakfast. Breakfast really good, well impressed. Booking in and out very quick. Just one little niggle the bed wasn't that comfort but that was just me. Would stay again.

"Wow.....just wow"

5
Jo S, Luton, United Kingdom 01/09/2016

I stayed here over the Bank Holiday weekend alone as my partners work meant he couldn't make it. I wasn't looking forward to 5 days on my own. The staff however were absolutely fantastic! Paul looked after me in the evening, finding me a nice table where I could see the world! Karen and Bev looked after me in the morning at breakfast and they all made sure I didn't feel awkward being on my own and we're so friendly. I treated myself to a pedicure at the Oasis salon too. Again very friendly ladies there and very reasonable prices. So much so that I went back for a 2nd treatment and had a spray tan. At this junction I really must apologise to housekeeping for the sheets......oopsy Breakfast? Great. Dinner? Great but maybe a few more options for those staying for a few days? Room? A double room is a little small so I'd have a larger one next time but was nothing wrong with it. Biscuits are a nice touch in the room and thanks for all the extra tea and coffee etc while I was holed up in my room. All in all a great hotel with great staff. I'll definitely be back......apologies in advance to housekeeping!

"A great hotel"

5
User 01/09/2016

I visited this hotel as I was attending an event. We booked the comfort king room. I realised once we were in the room that the 'king' bed was in fact 2 singles pushed together and the room was very hot with no air conditioning and 1 small window. As this was a rare date night for us, I complained to the reception staff. After about 10 minutes, the manager said to me they were upgrading me free of charge to the executive room . The executive room was amazing! With a jacuzzi bath and a four poster bed with lounge area. I would highly recommend upgrading to an executive as they are 10 times better than the others. The breakfast was also great with lots of choice and friendly staff. The only downside for us was how expensive the bar was.

"Good family rooms"

4
AnnetteNHS, Potters Bar, United Kingdom 30/08/2016

Booked a family room for a wedding end August 2016. We were given a very big family room (complete with ironing board and iron) as well as tea and coffee making facilities as we arrived in the early hours of a Monday morning. The car park was free and of good size and when we went out we had no trouble finding parking spaces on our return. One nice touch of our room was that we had top windows that opened a bit as I much prefer fresh air to air conditioning. My daughters had proper beds - not Z-beds or sofa beds so for a four-night stay we all slept very well and my husband and I did not end up having to share our bed with our growing daughters which is what often happens as their sleeping arrangements in past have not been fit for purpose. Breakfast was included in our booking and was good; the usual English breakfast options, cereals, breads and fresh fruit (and black pudding - a local delicacy) which was a nice treat. The hotel is located in Altrincham, an up-market of Manchester in the suburbs but the city centre is very easily accessible - it's a straight ride all the way down the road . It was very well located for Altrincham shopping centre (7 minute walk) and a couple of retail parks were well within walking distance when we wanted to stretch our legs further. Staff courtesy is a big thing with me and I found no fault here either - Karen thank you for your helpfulness at breakfast time!

"Not impressed with this Best Western hotel"

3
Struan C, Bourne, United Kingdom 29/08/2016

Whilst the reception area, bar and dining area was very pleasant, I was disappointed with the style and quality of the bedroom. In fact, a Premier Inn bedroom would offer more décor and comfort. Very disappointed with the bathroom and especially the position of the toilet which was situated so close to the wash basin, that it was very difficult to sit on the toilet correctly. Very disappointed with this Best Western hotel compared with other hotels in the Best Western group.

"Better than initial impression"

4
Sandra M, Southsea, England, United Kingdom 27/08/2016

I arrived on one of the hottest days of the year only to discover that my room only had one tiny window which opened and that their wifi was down (for my entire stay!) which coloured my first impressions. Once I had been moved to a room with a large window which opened very wide (not until the next day though) things looked up. Though the exterior is somewhat mundane the interior is attractive, newly painted, clean and with air con in the public rooms. My bedroom was small but comfortable and the shower over the bath worked well. The breakfast (buffet) was plentiful and varied and the coffee drinkable (not always the case!!). My evening meals were enjoyable as well and I particularly liked chef's lamb and dauphinois. All the staff were friendly. The hotel did lack sufficient tourist information and the reception staff member I asked about what to see in Manchester answered "shops"!! I would stay again if ever in the area.

"second visit"

5
tracyandsteve, Penrith, United Kingdom 26/08/2016

This was our second visit to Cresta court. we stayed there 2 years ago and also on 10th of August. both times it was an overnight stay on route to our family holiday in Cancun. we booked as a family of 10 and had 3 rooms on both occasions. The room were well presented and clean. Plenty of facilities in the room for making tea coffee and ironing facilities. our first visit we dined in the hotel which was lovely food was great.we dined in a burger bar not far from the hotel this time this was also good food and a good price. could not find fault with rooms at all It was very warm at night so slept with window open. as we were at front of hotel we did get a little street noise but this didn't stop us sleeping all other rooms were at back of hotel so rest of family didn't have any trouble with noise.(it was minimal so not complaining). One of our daughters was sharing a room with nana and decided she wanted to stay in our room we had a family room with 4 of us in. there were ample beds and lots of room and partitioned wall to separate rooms the hotel made an extra bed up for us with no question and were very helpful. On our departure early morning we got to airport and young daughter had left her bracelet behind which had sentimental value we rang hotel to notify but didn't hold any hope, as it was a fine chain. On our return we checked on the off chance to see if it had been found.The staff had a look and much to our surprise it was there. My daughter was over the moon. so a big thank you to the staff there. It is reassuring to know staff are trustworthy and honest.A credit to you all. It made my daughters day. perfect end to our holiday. we would highly recommend this hotel to anyone. if travelling with a family the family room is a must.

"Great hotel"

4
ph1l5, Winchester, United Kingdom 25/08/2016

We stopped over the night on Tuesday and stayed in room 102 its a family room ad can sleep 6 people. both rooms have decent sized beds, all the usual hotel bits TV, Tea and Coffee, wardrobes etc my only gripe was that the room was amazingly hot. I did find the fans when we were leaving. We had dinner and breakfast at the Cresta which was also very tasty. Its a big hotel with plenty of parking, function rooms and gym. If we ever come back up North I will try and stay here again.

"Avoid when Man U night match"

3
Alan H, Simonstone 24/08/2016

Last time we stayed here was really good so we booked again for a Friday stay. Unfortunately the stay coincided with a night home game for Man United. Noticed lots of fans before match mostly well behaved. On retiring to our room we got to bed before midnight. About 4 a.m. I was awoken by noise of loud talking and odd yell. Then around 5.15 the fire alarm went off. All guests had to vacate. By the time we got to the exit the duty manager informed us someone had been smoking in one of the rooms. We went back to our room and managed eventually to get another couple of hours sleep. On checkout nothing was mentioned of the alarm which I found odd as an apology would have been welcome. On leaving couldn't help but notice a group of youngsters drinking beer from the bottle outside the main foyer adorned with football shirts. This has put me off staying here again. If I do I will make sure it's not coinciding with a home football match.

"Good for a business meeting nearby"

3
kaceysheff, Sheffield, UK 24/08/2016

A small but decent room with a very comfortable bed. No air conditioning but the room wasn't too hot. As the room was small, I knocked my leg on the bed post navigating around the room & the walls are quite thin - you can hear the TV on in the room next door & as my neighbour switched on the bath room light at 6.30am, I could hear the fan which kept me from getting back to sleep. The food in the bar wasn't great & they ran out of the steak sandwich before I ordered. To be fair we were in a big party but still, we had to wait a good while before getting our food. The breakfast however was excellent, with plenty of hot & cold items along with a made to order menu - the poached eggs were excellent.

"very comfortable hotel"

4
clarabell13, West Midlands, United Kingdom 24/08/2016

Good location near to shops, bars and restaurants. Well equipped rooms.. love the coffee machine! Soft towels and good quality toileties. Excellent range for breakfast. Friendly and professional staff. Really enjoyable stay.

"Not much sleep"

2
Daniel H, Maidstone, United Kingdom 23/08/2016

Hotel looks ok from the road and the reception area is ok. The bedrooms though are pretty dated especially the bathroom which still has old 9 litre cisterns so at least 10 years since last refresh. Biggest problem is the noise the road at the front is very busy and people congregate out the front to smoke and talk so can't sleep with the window open but with it closed room is unbearable hot. Other problem is that the light switches on the headboard are very noisy so when the people came in at 2.30am next door we had ten minutes of light clicking. Fire alarm was set off at 6am to top off the night. Checked out and the receptionist did seem to care, no apology for the fire alarm or customary enquiry about how we found the room. Emailed Best Western a couple of days ago but still waiting for a reply .......... No chance I will be staying here again.

"Good value for money"

4
Janice W, Newport, United Kingdom 23/08/2016

Clean hotel with helpful friendly staff. Good parking and easy to find from M6. Only a ten minute walk to bus station and metro, so easy access to all parts of Manchester. We always use this hotel when going to Old Trafford.

"Wedding Day Bliss"

5
samanthawilliams7, Manchester, United Kingdom 22/08/2016

I would like to thank you all on behalf of myself and my Husband Paul. Our wedding day was absolutely fabulous and went without a hitch, it could not have been more perfect. The package we chose meant that I did not need to do anything other than turn up which took out all the stresses that can come with these preparations. The room was set up beautifully on the day and Adele did an amazing job, she really is brilliant at what she does. I even had a comment of my father and stepmother who paid for my wedding that they could not believe everything that was included in the price as it was all so reasonable. Again thank you all so much for ensuring our day was just perfect for us all Paul & Samantha Winstanley

"convenient for the airport"

3
macca28, south yorkshire 22/08/2016

Stayed here for 1 night before our early flight. Decent location with lots of eating places nearby, was easy enough to find and convenient for the airport. Car park spaces are stupidly small, luckily we found an end spot so were able to park wide. Room was small but not really an issue and bathroom fine with decent shower. The inside of the window and windowsill however were black with dirt but rest of the room was clean. No real noise despite being on a main road as the traffic dies down to virtually nothing at night. Our only major issue was the heating. It was roasting in the room with no air con. A small fan was provided but did nothing to cool us down. This resulted in no sleep whatsoever and would be the one thing putting us off staying here again.

"A ggod place to stay for Airport"

4
Mastwh2, Worcestershire 22/08/2016

We stayed for one night to enable us to get to the Airport early next morning. The room was very Good and the evening meal was excellent. We must add that we booked through APH which included 24 days car parking with Meet and Greet at the airport which is approx. 15mins away. This was a very good deal.

"Great breakfast"

4
CatHarley, Bristol, United Kingdom 21/08/2016

It was really busy when we arrived at Cresta Court as there was a wedding held there that day but there were still plenty of car parking spaces. The staff that checked us in were friendly and the room itself was clean with a comfortable bed. We were staying in Manchester as we attended a concert at the Etihad stadium and the hotel is very near the tram stop which took us straight to the Etihad. Really useful as hotels in the city centre were very expensive and this was just as convenient. When we arrived back at the hotel our room card wouldn't work and when I took it back down to reception the guy said it was because I had kept in it my phone case and demagnetised it - so don't do that!! The shower in the room was a bit weak but breakfast was fab - a buffet of cooked and cold options. I would definitely recommend this to people wanted to travel in to Manchester - the trams are great.

"Overnight stay before flying from Manchester "

3
User 20/08/2016

Staff very friendly and efficient. We had an overnight stay and car parking for ten days. To say that our room was small would be an understatement, if you wanted to pass each other one would have to sit on the bed to allow the other to pass. But the room and bathroom were clean and tidy, the bed was comfortable. Wouldn't really recommend any more than a overnight stay.

"Good for airport stay over"

4
Reviewer200, London, United Kingdom 17/08/2016

Stayed recently for overnight sleep before an early morning flight at Manchester Airport. Quality of the room exceeded expectations as we were in a recently refurbished room. Bar and lounge area looked nice but didn't make use of due to the short stop over. We found car parking spaces a little tight but no problem getting a free space despite checking in after 9pm. In the morning it took approx 10-15 mins to get to airport - just follow route to motorway and it's simply 1 junction to drive.

"Overnight, before our flight!"

5
Diane B, Stone, United Kingdom 14/08/2016

Everything went smoothly from check in to check out. Our room was standard but had everything we needed for a nights sleep before an early start to the airport. The bar is nice, clean and relaxing and all the staff were pleasant. Transport to and from the airport which was included in the hotel price was good and efficient. It was exceptionally good value and we would use this hotel again.

"Just okay"

3
MelissaLeslie, Aberdeen, United Kingdom 10/08/2016

When I first entered this hotel I was very pleasantly surprised. It was lovely, bright and modern. Upon entering my room it was a little outdated compared with the external decor of the hotel. The shower was pretty poor with almost no pressure, meaning the water was only trickling out. Overall I got a good and comfortable nights sleep in a clean bed and a decent breakfast, which is the main priority! It didn't inspire me greatly though.

"Overnight"

4
Taffy171, Ripon, United Kingdom 10/08/2016

Stayed for 1 night before flying. Huge room, clean and pleasant staff. Dining room was empty as there were 2 weddings. Food ok for the price. Huge car park and I had private transfer to airport and left car there. Easy. Would stay again. Wifi didn't work though.

"Stayed here night before our flight. "

3
Rach Neil G, Sunderland, United Kingdom 06/08/2016

Well, staff are nice, room clean and tidy, but very small and super super hot! Shower in our room didn't work well and the tv was hit and miss. Wouldn't say the car parking is the best either especially when your Leaving your car for 2 weeks. Probably wouldn't stay again as there as same priced hotels closer to airport.

"Can't fault "

5
User 02/08/2016

So me and my partner stayed in this hotel as part of a match deal I can't stress enough how amazing the staff were and how amazing the hotel stay was for us the food was lovely and the rooms was really clean overall we had a amazing stay in this hotel very nice staff and rooms very near shops so easy to go for a days shopping

"very surprised!"

4
rajlister, leeds, west yorkshire, england 31/07/2016

booked the hotel through aph car parking and hotels.really shocked when we arrived at the size of the place as we were expecting some grotty little place. check in was swift and we were directed to our room being told if extra towels ect were required tell reception.room was spacious with tv coffee making facilities plenty of storage and a comfy bed.bathroom with shower over bath and plenty of hot water.the restaurant was great and a good price so was well above our expectations,we would certainly book this option again.

"Miss"

2
beccayoung96, Cornwall, United Kingdom 31/07/2016

Me and my partner went to this hotel, room and staff were lovely and tidy. The biggest down fall was the Full English breakfast this was cold and looked like it had been sat there a while! We went down early and was expecting a HOT full English. Disappointed..

"airport hotel"

3
User 29/07/2016

Was advised by travel agent about hotel although it was clean and staff were friendly it was quite basic thought it was a bit far out to be a airport hotel would of chosen a hotel closer if I had realised the shuttle only goes every hour which means your quite early at the airport

"Hotel with airport transfer & car parking package"

5
martin h, Nottingham, United Kingdom 29/07/2016

Great hotel, very good standard rooms, bar food excellent with friendly service. All staff courteous and professional. Airport transfer to & from hotel well done. Car safe for duration of holiday in secure on site car park. Well done package and good value. Recommend & would definitely use again when flying out of Manchester. Only gripe, hotel signage could be more prominent, was hard to find, despite sat nav and directions, but not now an issue.

"Good spot for early morning airport trip"

5
Migster56, Scunthorpe, United Kingdom 29/07/2016

Arrived early evening took a while to find as we had to use the bus with the cross town tram not working. Easy book in straight to room. Clean and tidy room. Bit parsimonious with biscuits & shower gel but further toiletries obtained from reception. Nice quiet room at back of the hotel. Taxi and early morning call sorted by reception. Taxi arrived early and just a 10 minute run to the airport. Just the job.

"Convenient for Manchester Airport"

3
DianeHKent, Wakefield, United Kingdom 28/07/2016

We stayed one night as part of a hotel and parking package before flying from Manchester Airport. The receptionist gave us a warm welcome. The room was on the third floor and felt rather cramped. As we are used to a king size bed, the double bed seemed small as well. The bathroom was perfectly adequate. There was a small television on the wall. There is a free car park at the hotel where we parked overnight. In the morning we drove to a nearby car park where we left the car and caught a shuttle to the airport. It was very quick and easy with not too much traffic even during the morning rush hour. This hotel is ok for one night but I would not want to stay any longer.

"Great location for Old Trafford "

3
Andrew C, Farnham, United Kingdom 25/07/2016

As I said in the title this is a great place to stay if you are visiting Old Trafford as for £3 return you are 15 minutes away from Old Trafford by Tram. The rooms are clean but dated and with no Air Conditioning are very hot. If you open the window you have the sound of the traffic so sleep quality is not great. The staff and very friendly and being a short walk from the centre of town with many bars and Restaurants these are the plus points to balance against the slightly dated feel to the place.

"Great location if your are visiting for sporting events "

4
Gourmond77, Solihull, United Kingdom 24/07/2016

We always stay here when going to Old Trafford - the tram is only 10 minutes away .Unfortunately as it is was very hot and the room very warm sleeping quality was poor . My bedroom faced the main road so if I opened the windows it was noisy and if I did not the room was like a sauna ! The hotel provided a fan but this just circulated hot air . I would stay again due to the location ,parking and comfortable rooms but in future request a room at the back of the hotel .

"Great party night!"

5
User 24/07/2016

We have just celebrated end is school year / staff leaving party at the Crests Courts' party nights. Chicken and chips and fantastic music to get you in the party spirit. The food and atmosphere was great, photo booth with props for £2 a photo, had a great night!

"Another good stay, perfect for what I needed"

5
MaunConsulting, Nuneaton, United Kingdom 24/07/2016

Stayed at the BW Cresta Court for 5 nights whilst on business in the area. This was the 3rd consecutive year that I have stayed here (so that speaks volumes). Once again a great stay. The staff here are great. The hotel has a large free car park and a recently refurbished (and new location) restaurant. Breakfast is buffet style and there is plenty of choice. The rooms are clean and tidy. The desk in the room is the most impractical thing ever though. Impossible to sit at to do work on a laptop, due to positioning and proximity of the bed. Unfortunately during my stay the hotel had no wifi for the whole stay due to issues with BT. Bit frustrating, but life goes on. Would definitely recommend the hotel and will most probably be back there again next year for the same business trip.

"Ok but wouldn't stay there again"

3
carmo1, Hull, East Yorkshire 22/07/2016

The best thing about this hotel was the staff, they were very attentive and even arranged for the time of the airport transfer to be moved to suit us. The room itself was ok but the bathroom was very poor, bit chip in the bath, cheap finish and the toilet smelt of urine. Although there is parking the spaces are very tight and we struggled to get parked because of a wedding and all its guests I presume. I was worried that I would get back and find a dent in my var where a neighbouring car door had been opened onto it, which thankfully I didn't but this hotel will not be for us again I'm afraid.

"Some good points but room and shower need improvement"

3
TCsurrey, Surrey 20/07/2016

Stayed for 2 nights on business. As others have said the staff are great, friendly, helpful and that includes those at breakfast. I was in room 314, the window does not open more than an inch. The sealant on the windows was grimy and mouldy. The room was unbearably hot due to being in high summer. The bathroom shower had almost no water pressure, the last occupant's hair was still on the tiles in the shower, the bath showed stains of age, some of the fittings were corroded. The tap on the hand basis was very wobbly. The biggest issue by far is that there is no way to ventilate the room. It is not the fault of the hotel that there is a heatwave but they could do something about the windows or introduce aircon. The electronic fan worked fine but merely wafted around the stifling air. Whilst I was staying the wifi was not available. This hotel has worked hard on its public areas, and the breakfast room is much improved. The breakfast itself was great, scrambled eggs cooked to order, great selection of pastries, toast, full fry up, not so much selection of cereal. Surprisingly good orange juice, quick attentive staff bringing tea and coffee and offering top ups. The car park can be a nightmare, the spaces are very tight which leads to larger cars parking "over the lines" making other spaces unusable. I would not stay at this hotel from choice due to the room quality and that you cannot control the room temperature. Perhaps other rooms are better.....

"Location great"

5
Middx, Sunbury on Thames 19/07/2016

I have stayed here a few times, with a mix up with my room was upgraded to an exc room , with a Bosch coffee maker & posh smellies in the bathroom, robe & slippers. I have stayed in that room before when it was a standard room.The hotel has been upgrading over the last year as now moved the restaurant to the other of the hotel as my old room would of been under the new funtion room which is a no no.Staff very friendly all round nothng was to much trouble.. I eat the bar for light tea which was lovely alot of choice from menu. Breakfast was lovely hot/cold, with different breads, jam, cooked my eggs how I like them. Tea/coffee. I do like the new restaurant, well done lovely lay out.Car park which is free to guest, alot of guest use to stay night before they go on hols as Manchester Airport is near by. Trafford Centre for shopping is near by too, Walking distance to the metro into Manchester to see the footie & shopping, theatre.I would recommend this hotel, will be back again soon.

"Party central"

3
Jayne A, windsor, United Kingdom 18/07/2016

This is a great place is you want a good value place to party with your mates. If you want a restful night during a weekend stay maybe best to go elsewhere. The room was clean but the shower was a trickle, the sealant was moldy and the fittings were from 1970. I had a lovely view of the roof & heating vents. But the staff were really friendly & helpful and the price was right.

"Clean, tidy and spacious"

3
User 16/07/2016

Nice room, clean and tidy. Executive suite ordered, lots of room. Tassimo machine in room and decent TV. Jacuzzi bath didn't work sadly but overall OK. Would benefit from a minor refit and tidy and felt a little tatty in places. Plenty of off road parking and 30 mins away from the city this is a good hotel for people who want to stay close but not in the city for a decent rate. Road runs right next to hotel but isn't exactly noisy.

"nice hotel and reasonable rates"

4
Dave T, Coventry, United Kingdom 15/07/2016

The hotel room was ok with everything essential present, nothing special but.. The shower was a disappointment, i was on the 3rd floor and there was no water pressure at all, the water came out of the tap ok ish, but the shower was pathetic.

"Start of our jollies"

4
Gina L, Chesterfield, United Kingdom 14/07/2016

Clean hotel. Start of our holiday so used hotel to stay overnight before flying off on our holidays. Function on in the hotel made it a bit noisy in evening. Room clean but small.ideal for overnight stay. Hotel receptionist very helpful and friendly.

"Good nights sleep"

4
Paul G, Bridgnorth, United Kingdom 13/07/2016

Good location for a business trip. Good rooms and reasonably quiet, ensuring a good nights sleep. As a light sleeper, noise can often be an issue. I was lucky with my allocated room and slept well. Car parking (free) was plentiful. On site restaurant serving great food at reasonable prices. Fast checkout in morning. Overall a great place to stay.

"overnight stay"

5
Suzywonga, Middlesbrough 11/07/2016

Stayed one night before flying from Manchester Airport and left the car here. No problems - very friendly staff nice meal in the newly refurbished restaurant. Taxi to airport and back again all arranged and included in price - excellent

"Executive Room - not really executive"

2
User 11/07/2016

We've chose this hotel because it was close to where we needed to be in the morning and booked an executive room for 2 nights. What can I say... the room is spacious and clean however the ceiling had signs of infiltration of water which was just covered with some white paint... Kinda cold as the windows were not properly closing either. You would expect to see a very clean and tidy room when you check-in into an executive room.

"PROM POOPER"

3
User 11/07/2016

Had our school prom here and was disappointing, we all paid £27 quid there was over 200 of us there and for what a small room with no space, overpriced drinks and crap food. the meat eaters option was chicken (dry) with wedges and white rice there was only tomato sauce or mayonnaise and salad was offered but a very disappointing meal, the vegetarian pasta was overcooked and over seasoned.dessert was nice actually with a delicious rich kinda sickly chocolate cake with good vanilla ice cream with it however my friend who is a coeliac was said to have a special dessert which was actually just a bowl of strawberries overall unimpressed.

"Excellent OverNighter"

5
Teflonted, Worcester, United Kingdom 11/07/2016

We stayed on a Sunday evening, and had a very good experience considering this is not a luxury expensive hotel. The room was perfectly acceptable, not huge, but very clean and comfortable, with an immaculate bathroom. Free wifi was easy to access, and quick enough, A small problem with the hairdryer was solved very quickly by Emma on reception, who had checked us in with a very pleasant and efficient welcome. I've read others have had noise issues on function nights, all I can say is our stay was silent, obviously Sunday is a good night to choose, it's probably worth checking before booking to see if they have a big function scheduled if you're sensitive to disturbance,

"Ok for a night"

3
LittleSweetpea, England 11/07/2016

Stayed here for one night during a business meeting / conference, rooms are very tired and dark and could do with some updating. Bed was comfortable, the room was clean and overall had a peaceful night's sleep

"1 night pre holiday stay"

3
Tony_mc27, Liverpool, United Kingdom 10/07/2016

I stayed here with my wife for 1 night prior to an early long haul flight. Firstly I would like to say how nice and friendly the staff were with us. We were greeted very welcoming by the reception team and check in was smooth. Location wise it is about a 10-15 min drive to manchester airport depending on traffic and there are a selection of pubs that serve food nearby. The hotel itself is a little dated and that was our main complaint as the day we went manchester was very hot and as a result our small room was unbearable with no air con to cool it. We both had one of the worst nights sleep prior to travelling which was not ideal, but i do understand that it's not usually that hot in manchester. I would return if I knew it wasn't going to be too warm as it was a reasonable price and in a good location.

"I wouldn't stay here again"

2
simon n, London, United Kingdom 09/07/2016

Booked this hotel for a business night stop. Restaurant closed but wasn't made aware of this when I booked, room was tint and dated. It was probably the hottest day of the year but the room was unbearably hot so no sleep. The check in staff was clearly fed up with the chap who was checking in ahead of me so I was given shoddy service as a result.

"Pleasant Stay"

4
Carol E, Somerset, United Kingdom 08/07/2016

Clean, comfortable well maintained hotel with good service. Spacious room. Good breakfast buffet with plenty of choice. Nice bar/lounge. Conveniently close to Altrincham town centre, would definately stay again.

"Good value medium class hotel. Dated in some areas."

3
MITCHPL, leics 08/07/2016

Stayed just the one night at the Cresta Court. Situated just 5 mins walk from the metro/train station and the town centre. Large carpark free for guests. Reception, simple and quick checkin. Large lobby area and bar to the side. Well decorated. Modern, contemporary. Lifts to all floors and stairway. Stayed in a room on the second floor facing the main road. The room was a twin which was very small. The window sill had mildew and was generally in need of some maintenance. Climate control in the room was non existent. It was very warm. Open window - outside noise. Close it - too hot. Carpets and furnishings were all in good order. Bathroom was again small. Bath was old. Shower was ok. However, I slipped in the bath so be careful. I nearly fell out of it and onto the floor. Toiletries were supplied, good quality towels. Beds were a little soft for my personal liking. Adequate tea/coffee facilities and also a trowser press and iron+board. Breakfast. Dining area was a little dated. Well organised and buffet style. The food we had - full english plus pastires & drinks was good quality. Good service and no waiting. On the whole a reasonable stay over. If up that way again, Id probably stay there again but specify a room on the back of the building. Good value. Good professional service. Some minor housekeeping/maintenance issues.

"Basic at best"

3
neilpreston28, Kellington, United Kingdom 07/07/2016

The hotel wasn't that great. The room was tiny and it me alone in a single room. The room was basic terrible views of the roof plant and just all around boring. If you prefer a decent mattress then I wouldn't recommend this hotel as mine was awful. However it offers free parking and has lovely staff increasing its rating. Would I stay again? If there is no other sensible choices available to me but not in a hurry

"Hot uncomfortable night before a long flight"

2
Claire_Izzy, West Yorkshire 07/07/2016

We stayed in a family room the night before we flew 9 hours with two young children. Initial check in was great, and the room was a great size, 2 double beds and a single with above average size storage and drawers, noticed a nice touch of a fan that made me wonder but it wasn't a particularly warm day so thought nothing of it but closed the curtain to shade the sun out. We then left to visit friends for evening meal upon returning approx 8pm found the room very stuffed warm, so opened the windows as much as we could - that wasn't much. We put the fan on. As the night went on it didn't cool much and found the beds very uncomfortable. Most of us didn't sleep well at all and wished we had stayed at home saved our money and made the extra early start from home. Missed breakfast due to early start but a lovely man setting it up put a little bag of croissant and yoghurt and fruit for us to take away. No one available on front desk on checking out to pass on our complaints. The hotel email after and apologised said it was exceptional hot weather out of their control to which I replied it wasn't it didn't get above 17 degrees this day, I believe it got hot the week after we stayed, I heard nothing back in return!! Would not stay here again unless they replaced mattresses and install a/c.

"Was ok apart from the wedding night do going on !!"

3
ukgal2004, North York Moors National Park, United Kingdom 06/07/2016

My husband and I stayed 1 night park and fly for our holiday. The room as has been said before was small but as we were only there for 1 night before our flight it was ok . It was clean and warm and a comfy bed. HOWEVER !! There was a night do going on for a wedding and this is what ruined our stay. Unruly children coming out of the function room into the lounge bar. Sitting at the bar tipping salt and pepper everywhere , the parents nowhere to be seen. Ruined our pre holiday relaxing evening. The bar staff did nothing at all.

"Very Dissapointed Stay"

1
alan h, Lincolnshire, United Kingdom 04/07/2016

We used this hotel on the 02nd July 2016 as we were flying from Manchester Airport. Upon arrival the reception looked clean and tidy and in general the type of entrance you would accept from a 3 star hotel. when we entered the room I could not believe how small the room was not to mention the bathroom was nothing more than a joke. what makes me angry is the fact that this room is described on holiday extras as large, modern and spacious. It is in my opinion the room we stayed in was none if these. the bathroom was so small that if you were using the loo you had to navigate your way around the door just to get in. the shower curtain stank of damp and the bath actually took approximately 15 -20 minutes to run the bath full of water of which was then cold when you got in the bath. In summary the room was clean and the bedding was of decent quality, the room itself was very dated, ridiculously small and actually uncomfortable. I would not recommend this particular room (number 329) and I would not stay at this hotel again because of this visit.

"Family Meal"

5
User 03/07/2016

Well now, Where should I start? I had stayed and dined in the Hotel previously and had a lovely experience but I wanted to check out the new Restaurant which has a new Executive Head Chef. From the moment we stepped into the Townfields Bar, the bar staff were very welcoming and efficient. After a drink in the relaxing bar area, we then entered the newly refurbished Townfields Restaurant which was bright and airy and I loved the quirky new lights. After studying the menu for some time because it was very appealing, I had decided to go with the Asparagus & Lemongrass soup which was accompanied with fresh mediterranean bread & butter. It was well presented and was a perfect portion size. It was definitely homemade and tasted superb. I then embarked on the Ribeye steak which was accompanied with homemade chips, a grilled mushroom, onion rings and cherry tomatoes on the vine. It was cooked to my request and again, I could not fault it what so ever. At this point, I was feeling a little full but I could not say no to my favourite - Warm Eccles cake with clotted cream. And it just finished off my whole dining experience with a 10/10. It was amazing. The waiting on staff were also very welcoming and efficient. My family could not fault the food and apparently the Mexican Burger and the Jerk Salmon were amazing! Thank you Cresta Court for a wonderful dining experience and I can see you thriving in the future. Keep up the wonderful high standard you have proven already and we will definitely be back to pay another visit very soon. A very satisfied and impressed customer.

"Pre-flight stay"

2
440DavidD, Carlisle, United Kingdom 28/06/2016

Would not book to stay here again! Stayed for one night prior to travelling on our holiday just to take advantage of the 15 night car-parking. Once our two suitcases the were put into the room we couldn't move. "Small rooms" is an understatement. Also there was a wedding (possibly two) being held on the day we stayed some inconsiderate clowns decided to have a party in their room below us which went on from about 1 am until I finally called reception at 3 to complain and the night porter came up to tell them to pipe down! Nope, definitely one to steer clear of in the future.

"Nice"

4
User 27/06/2016

Lovely modern hotel at a decent price. The restaurant serves excellent food at a good price. The staff are extremely friendly and Helpful. The bed in my room was enormous, although the room wasn't massive but just big enough. Unfortunately no air con but good wifi

"Not the Best "

2
Phil H, Shipley, United Kingdom 24/06/2016

Although the room was clean and tidy, there were several little niggles that made our stay less than enjoyable. Firstly, the WiFi in our room didn't work, despite assurances that there were routers throughout the hotel. We requested, and were given, another room and the WiFi worked fine in there. The TV was very small and it wasn't easy to check what was available on the different channels, as there was no guide on the remote. Another annoyance was the lack of air conditioning in the rooms; all we had to make do with was a small, cheap fan. Not good enough, Best Western. Also, it was impossible to open the window, as the hotel is situated on a main road and the noise would be unbearable. However, credit where it is due; the receptionist was outstanding and nothing was too much trouble for her; she's a credit to her employers and herself.

"5/10 could do better."

3
Godscrasher, Newcastle upon tyne 23/06/2016

Check in is swift and easy and car parking is plentiful. I guess this can get full when they have weddings on etc but the purpose of my visit brought me here on a weekday, where you have idiots in suits filling up the hotel pretending to be important on the phone in the lobby. The room is OK, it tries but it should try harder to be minimalistic. There is no A/C in the room and I'm here melting in 25'c heat. Luckily high school physics kicks in and I've filled the bath full of cold water to try and capture some heat energy. Breakfast is OK and is a buffet style. Bar is reasonable but as the Euro's are on and England were playing while I was ere, they would benefit from making the screen bigger. In all, not a bad hotel and is close to the town centre. Traffic outside is not that bad unless you get a "big bore 4" going past. Hotel has free wifi which is a bonus.

"Budget accommodation with Manchester Airport parking."

3
Pete K, Tetbury, United Kingdom 22/06/2016

Although located at a major junction in Altrincham there was much less traffic noise than expected and far more noise than I'd ever have hoped for from guests arriving and departing during the entire night. The room was clean and spacious but the windows were covered in black mould which needs urgent attention. The food in the restaurant was well cooked and presented and the staff were very friendly but the drinks prices seemed a little high.

"Ideal location for travel from Manchester airport"

4
2Aussies1442, Brisbane, Australia 21/06/2016

We stayed here the night before we flew out of Manchester. Our room was a good size, staff were very friendly and helpful, and there is a good breakfast buffet. There are a couple of pub-style eateries within a short walking distance. The price we were charged made it very good value for money.

"Last minute booking - close to airport "

3
RKorsch, Bradenton 20/06/2016

We booked this hotel at the last minute and got a pretty good deal. It's about a 15 minute ride from the airport. We booked a room with 3 beds, sleeps 5. Unusual room but it worked. Good for larger families. The favorites were decent. Clean, seemed well cared for. I would describe it as a good budget hotel. The night we were their they had a wedding going on. Kind of taking over the hotel... Parking here is very tight.

"Good Airport Parking Hotel"

4
carolshack, Kingston-upon-Hull, United Kingdom 16/06/2016

Used this hotel to stay over and park our car before our flight from Manchester the following day. Got a really good deal through Holiday Extras, Would definitely recommend. Rooms had everything you need and plenty of on-site parking available. Taxi transfers to the airport included in the price, which takes about 15 minutes. In nice area, too, with plenty of pubs and restaurants if you fancy eating/drinking away from the hotel itself. Found a lovely little pub, just down the road called The Roebuck Inn which was very hospitable and served lovely food. Would definitely stay here again when flying from Manchester.

"Park and fly"

5
User 15/06/2016

We stayed here the night before we flew on holiday and had a great experience. The staff are superb, the rooms we had were clean , comfortable and very quiet. We didn't have our evening meal here but did have a smashing breakfast. Having stayed in several airport hotels on park and fly deals I would rate this as good if not better then some of the higher class hotels and will certainly be staying here in the future.

"No Air conditioning but otherwise OK"

3
Gary A, Ashford, United Kingdom 13/06/2016

Stayed for two nights on business, easy parking and the outside image of the hotel does not do the inside justice. Restaurant was being refurbished during my stay so hard to judge this service but the rooms had no air con. Rare requirement in the UK but when we need it we need it. Sort it out.

"Long Weekend"

3
William L, London, United Kingdom 13/06/2016

Stayed at the Cresta Court hotel as part of a coach party where the deal included evening meals and breakfast. I have only rated this hotel three star although I would have liked to have given more. The staff were excellent throughout being friendly and helpful. The evening meals provided were set menus with choices and they were very good, well cooked and presented although no more green beans please! The breakfasts were excellent with everything you would want. Where the hotel falls down is the rooms. The two we used were very small. The first night was spent in a room at the front of the hotel and we had to endure loud noise until after two in the morning created by smokers outside the function that had been held that evening. In addition you could here conversation and movements in adjoining rooms through thin walls. On request we were moved to the rear of the hotel which was quieter although we could still hear what was going on in the next room. I don't think we would return because of the rooms.

"Good location, boiling hot room"

2
User 12/06/2016

Stayed here one night last Sunday. Stayed here because of its ideal location near the airport and also near Old Trafford in Manchester. What I hadn't realised is that I booked a sauna in stead of a room. Yes I realise that it was warm outside too, but it would have been nice to have a fan or airco in the room. It was so hot in the room that it was impossible to sleep. Was not impressed. Would not go back here in summer, probably a lot better in winter.

"Dinner for 150!"

5
Marion R, Manchester, United Kingdom 11/06/2016

Attended a function along with 150 others. I fully expected the three course meal to be very average as hotels never seem to get it right - it's always either tasteless, or cold, or both!! This was absolutely not the case! The vegetable soup was obviously home made (why wouldn't it be I hear you ask!), the chicken and vegetables were delicious (and I should have asked for the sauce recipe!) and the chocolate brownie with vanilla ice cream was incredible. My only (tiny) comment would be that the brownie didn't look very pretty on the plate....but this wasn't ever supposed to be fine dining!! Well done Cresta Court Altrincham, you've restored my faith in mass catering and have set the benchmark very high. I'm very much looking forward to your new restaurant opening in a couple of weeks. Should I book now? I believe you're going to be busy!

"Very Friendly Staff"

3
User 11/06/2016

We stayed at this hotel recently while attending a family event. The hotel is very conveniently located in the heart of Altrincham. It is just a few minutes walk from the town centre and the train station. Our room was small but had everything we needed. The bathroom was also quite small. I found the staff at reception and the restaurant to be extremely friendly and helpful. I just had the continental breakfast and there was a good selection to choose from, with lots of fruit as well. I would have no hesitation in staying here again but only for a short stay. I would find the bedrooms a bit small if I was to stay longer than a night or two.

"Dire!"

1
vbullough, Halifax, West Yorkshire 08/06/2016

we took advantage of this hotel as part of a stay and park deal ahead of an early flight from Manchester. The hotel, knowing this, placed us in the first room of a long corridor by the lifts. For our very short night there, we had to endure the noise of other guests traipsing past our door to their rooms and back. The beds were the worst we have ever slept in, very hard with lumpy pillows. The handle and lock looked like they had been wrenched open a few times and the door did not lock properly. I have submitted a formal complaint to HQ. Never again. Shame on you

"5 June 2016"

5
Raymond J, London, United Kingdom 05/06/2016

Very help personnel Parking available at no cost Easy commute to Manchester by tram or bus Breakfast has wide variety of food Have stayed at this hotel several times and not been disappointed with the service and facilities

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thank you for taking the time to review your most recent stay. Your comments I'm sure will be of benefit to other users of this site and on a personal note, I'm really pleased that you found the staff to be helpful. We look forward to welcoming you back in the not too distant future. Kind Regards Paul

"Never Again"

1
User 05/06/2016

We booked 1 nights stay on a Saturday. We were not told that there were 2 weddings downstairs and that music would be blaring until midnight. Even on top floor of hotel we could hear the music in our room. What a disgrace.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thank you for posting the review of your recent stay at our property. Please accept my sincere apologies for the problems you encountered during your recent visit with any distress caused due to the noise from the functions. Where possible we do try to allocate rooms above the functions to the guests attending to minimize the inconvenience. Our top priority is to provide a high standard of service and facilities to our guests and clearly on this occasion, we have failed to achieve this. Kind Regards Paul

"Comfortable"

5
User 04/06/2016

Lovely example of a budget hotel, clean comfortable and nice rooms.....even had a bath! Breakfast was excellent and staff were very attentive and friendly. Good value for money and very conveniently located, would definitely stay again

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thank you for taking the time to review your recent stay. I am delighted that you have provided such a positive review and I have shared your kind comments with the team. We look forward to welcoming you back to the Cresta Court in the not too distant future. Kind Regards Paul

"Nice stay"

5
Gaynor200763, Oakham, United Kingdom 02/06/2016

We stayed here for a family wedding reception which was being held at the hotel. The room was small but was ok for our one night stay. We both slept well and the breakfast was just what I needed after a night out!

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thanks for reviewing your recent stay. I'm glad that the breakfast was just what you needed after your night out celebrating at the wedding. Your business is very important to us and we value your feedback. This often reaffirms that we do meet customers' expectations and I have already shared your review with the team. We look forward to welcoming you back in the near future Kind Regards Paul

"Value for Money!"

4
User 02/06/2016

We stayed for a weekend just on a short shopping trip so were looking for somewhere reasonably priced. We got a room only for £60 but you definitely get what you pay for. The room was well maintained and clean with a decent TV that has a good selection of channels if you're having a quiet evening, comfortable double bed, free WiFi and had a couple of small amenities such as a kettle, iron etc. Our room was on the first floor and there was a wedding on during the night so it was a small bit loud but that's to be expected just above the ground floor. Hotel is walking distance to the main shopping street and market. The staff were extremely friendly and helpful, dealt with 2 separate receptionists over the weekend. I can't remember their names but were both very friendly. They let us put our luggage in a little room after we checked out as our flight was in the evening, so we could leave and have a little look around the town which was ideal, and ordered taxis for us. It's within reasonable distance to the airport and Trafford Centre which is where we went, taxi fares averaging £15 to and from both depending on the driver (£17 to get to the Trafford Centre but only £13 back, similar with the trips to the airport with minimal traffic both ways) Would definitely recommend it you're looking for a cheaper alternative to staying directly in Manchester.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thank you for providing such a comprehensive review following your recent stay with us at the Cresta Court. I am sure that this will be of great benefit to other TripAdvisor users. Your business is very important to us and we value and act on all feedback. By telling us what you liked about your stay and areas where we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will certainly investigate the anomalies in the fares charged for the taxis. I am delighted that you would recommend us and I hope you will come back and see us again soon. Kind Regards Paul

"Great stay again!"

5
User 01/06/2016

We stayed for three days and we were very impressed. The rooms were clean and very well serviced. The staff were brilliant...Emma at reception and Darren at the bar. But especially at breakfast where Bev and Nico were a delight and made sure we were well fed and well looked after. John & Carol Metcalf.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thank you for completing a review regarding your recent stay at our property. I was pleased to note that on the whole your feedback was positive. Your business is very important to us and we value your feedback. This often reaffirms that we are often good at what we do and that we do meet customers' expectations. I have already shared your review with Emma, Darren and Nico all of whom are delighted. We look forward to welcoming you back in the near future Kind Regards Paul

"Lovely Hotel"

5
User 30/05/2016

Very clean and stylish hotel at brilliant prices! We have stayed here a few times now and staff are lovely and welcoming at reception. Rooms are always clean and beds are very comfortable! Breakfast is also lovely and full of that good grease when you need it!! But also continental choices are available. Will return again and would recommend here to anyone!

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thank you for completing a review regarding your recent stay at our property. I am delighted to read that you were so positive about the hotel and the staff and I am especially pleased to note that you thought the prices were "brilliant" We do appreciate all feedback and thank you for taking the time to write your review. We look forward to welcoming you back in the near future Kind Regards Paul

"Airport overnight stay"

5
PyePye, England 29/05/2016

Booked to stay here prior to flying out from Manchester airport the next morning. Hotel easy enough to find with a massive free car park so no problems parking, even though we arrived fairly late (10.30pm). As we arrived late, we didn't get the chance to eat but did sample a couple of pre holiday drinks in the bar which was clean, busy and not overpriced like most hotels! The room was compact but more than adequate for a one night stay. The bathroom was spotlessly clean and we both had a decent nights sleep. Breakfast cost extra (I pre booked when making initial booking) and was basically help yourself, apart from tea and coffee which was brought to your table by waiting staff. The staff at breakfast were lovely, very friendly, engaging and made you feel welcome. Breakfast was more than adequate. The drive to the airport took about 15 mins due to morning traffic and the postcode we were supplied with being wrong (thanks for that Holiday Extras) which took us to the end of an industrial estate. Luckily, it turned out we were literally two minutes drive from the long stay parking at T2 and the rest of the process ran fairly smoothly apart from not being issued with a 'disc' at the barrier. The whole stay and park cost £96 inc. 2 x breakfasts which I think is great value for the convenience of being near the airport. The hotel was fine and I'd definitely recommend it and will use it again when flying out from Manchester airport.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thank you for completing a review regarding your recent stay at our property. The review was really comprehensive and I'm sure will be a great help to other users of this site. On a more personal note, I'm so pleased that your stay was most agreeable and I have already shared your review with the team. We look forward to welcoming you back the next time you fly from Manchester. Kind Regards Paul

"Weekend Visit"

4
Shen84, Brentwood, United Kingdom 28/05/2016

We stayed here on a Saturday night whilst up North for a family celebtration. It was £60, room only, good value. The room had everything we needed, iron, hairdryer, tea making facilities. The reception provided a map to explore Altringham and we found a good local Sunday market.

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Thank you for taking the time to review your recent stay. Good value is a great start to your weekend. Your business is very important to us and we value your feedback. We look forward to welcoming you back in the near future Kind Regards Paul

"Good location"

5
Dennis W, Brierley Hill, United Kingdom 25/05/2016

Used this hotel for park and stay while on holiday in America, it's not cut off, near to pubs, restaurants, and shops, you arrive and park your car, check in and that's it, your car is not moved during your holiday as you keep your keys. Hotel is clean and quiet, the room was adequate for the night. Didn't eat at the hotel, used the pub and the chippy nearby. Taxi transfers are included in the price, both went without a hitch, it's about 15 mins to the airport. I would recommend this hotel for park and stay.

"Very nice hotel"

5
Lindsay T, Maldon, United Kingdom 24/05/2016

Stayed here last weekend (Friday to Monday) as a base for sightseeing in Manchester. The hotel was ideal and economically priced. The room was of a nice size - plenty of space to manoeuvre my wheelchair about and into the bathroom (we deliberately did not book a wheelchair-accessible room - this was a standard room). The room was well equipped with complimentary toiletries and tea/coffee making facilities. The food in the hotel was of a high quality and the staff all very friendly. The hotel also has ample onsite parking. If you're looking for a hotel in the Manchester area that isn't too expensive then I'd thoroughly recommend this one.

"Airport overnight stay. "

5
RyanCharlton94, Pontefract, United Kingdom 23/05/2016

Stayed here the 19th May for 1 night before we flew out of Manchester airport the following morning. The rooms were clean and well presented and the reception staff were extremely friendly. For what we paid we have nothing to moan about. Great place to stay and some lovely pubs and restaurants around the hotel. Would definitely book again!

"Overnight before holiday"

4
User 22/05/2016

Stayed here for one night before flying from Manchester. Found the room ideal for the night. Plenty of tea, coffee and sugar. Found prices for drinks and food slightly high but there is a lovely little pub just down pass the offices to the right as you come out of reception. Gave us a wake up call when asked and the taxi was on time for airport run the next morning. Parked our car there also as part of the deal with Thomson

"Wedding venue"

4
KezMitchell, Manchester, United Kingdom 22/05/2016

Stayed one night courtesy of attending a wedding. Booked a double room pre paid and the room looked great as did the bath room. Laid on the bed to feel it to be uncomfortable in the Middle. I then looked under duvet to see two single beds pushed together, which was very dissapointing but the single beds were very comfortable. Staff friendly but bar very expensive.

"Always improving"

4
DaiMac71, Cardiff, United Kingdom 21/05/2016

I have been using this hotel for about 8 years. Recent years have seen a big investment in the look and feel of the rooms and bar. On this recent visit I found that the restaurant is being relocated next to the bar and will open in June. The hotel has a huge wrap around free car park on arrival. The room was comfortable and spacious with a large TV and hot drink tray. The bathroom was not huge but was functional with a shower over the bath. The bar has a good range of drinks and offers bar meals till late. After it shuts the night porter will open up whenever a resident wants another drink. I have only visited the 'old' restaurant a couple of times before. While the food on offer was great quality and not too pricey, the layout, decor and ambience was dated. I am looking forward to my next visit to try out the new chefs offerings and the new look restaurant. Meanwhile, the hotel is only a short walk from the town of Altrincham which offers a range of places to eat and drink to suit most tastes. Very few of these are national chains so often have a more local vibe. Finally, breakfast is offered as a hot and cold buffet. The hot is the usual English breakfast items. The cold includes sliced meats, cheese, cereals, breads, yogurts and fruit. These are served along with unlimited hot drinks and juices. All of this is backed up by a friendly and very helpful team making each visit a pleasure.

"Overall very pleasant stay "

4
RhiRhi17, Selby, United Kingdom 19/05/2016

Saturday 14th May 2016, Room 102 Me and my parents previously stayed at the Cresta Court Hotel 2 years ago for a christening and was given a family room, (two rooms attached). We were visiting the area again for another christening and decided to stay in the same hotel. We booked a double room with a single bed as we were told all the family rooms were fully booked. When we arrived and checked in, carried our luggage up to the room, we were surprised with a very spacious 2 room, with a double, 2 singles and 2 pull out sofas. So it turned out we received the same room. Bonus!! This hotel is close to the town centre of Altrincham, and was a 5 minute drive to the church and party venue. So was the perfect location for where we needed to be. You are greeted with a nice modern looking reception area. The receptionist was very helpful with places to eat in the surrounding area providing us with a map and list of descriptions. Due to it being late on a Saturday evening, we had no success in finding a free table in any restaurants in the area, so ended up back at the hotel. We was told dining was in the bar area due to a very noisy function. Over all the food was excellent. Although I wasn't so keen on the choice of desserts. We were served by a lovely lady with blonde hair and glasses. I was very impressed with the amount of space in the family room (102), which was shared by the 3 of us. Although looking at other reviews and pictures. Standard double rooms look very tight and claustrophobic. The only suggestion I'd make for improvement in the family room is having a bedside table for the twin single beds. There was also no bottled water or biscuits, only tea and coffee was available. Overall if the rooms were as modern as the reception area it would be a lovely looking hotel! Personally I slept excellently. I thought the bed was very comfortable. My Mum however had a bad night. Although she is a light sleeper, she did find the function room below to be very noisy till quite late. Staff were then heard hoovering and cleaning the room afterwards until the early hours. I found the room to be far too warm with the window closed, and if it was opened it would be far too noisy next to a busy road (which is expected). But I will add 2 fans were provided in the room. In the morning getting ready was quite difficult as the light in the room was very dim. Cleanliness overall was good. The room was a little dated with a dirty looking carpet. Breakfast in the morning was a buffet. There was a nice selection to choose from. Fruits, nuts and yoghurts, cheeses and ham, pastries, cereal and cooked breakfast. The hot food was cold, the bacon was a little undercooked and extremely fatty. The toast machines were rubbish and I found you had to put your toast through at least 3 times before it even looked cooked, but still wasn't hot. This wasn't great with a queue behind you. The christening wasn't until 12.30, and we kindly allowed to have a later check out time to suit our arrangements. Overall we had a very pleasant stay, the staff were all nice, polite and helpful. We would definitely stay again.

"Stay over before flight"

4
cuisine1234, Blackpool, United Kingdom 18/05/2016

Staff were very friendly, the room was clean and more than adequate, the breakfast was good but in temporary accommodation due to renovations meant it was not as hot as it could have been. Having said that, the waiter was a proper gentleman and could not do enough. The hotel itself is very close to the airport and in a great location for a night out. Lots of great restaurants and the best Belgium beer house I have ever visited Mort Subite which housed the biggest selection of beers. Overall I was really impressed with the hotel and its location in fact I will be returning just for a weekend away. They even are dog friendly which is ideal for me. Go visit you won't regret it

"Brings a new dimension to the word "average""

3
CockneyRed, Ibiza, Spain 17/05/2016

I stay once a year for a special Annual Dinner. This weekend I paid £60 a night for a classic double room which is quite good value. However, the normal rack rate is £120 a night and for this price the dated decor and facilities leave a bit to be desired. The buffet breakfast is standard fayre but good quality. When included in the price of the room it is perfectly acceptable, but at £14.95 to an outsider this is expensive. My one real problem was the evening meal at our special event. It was truly awful. The orangey/red soup was disgusting. I defy anyone to recognise which vegetable(s) it originated from. The roast beef was tough and tasteless with tasteless vegetables that threatened to bend my knife and fork. The apple pie had a peculiar taste and texture which was quite disturbing. The staff were friendly and helpful though and deserve a better product to represent.

"Our wedding April 2016"

5
DonnaC852016, Manchester, United Kingdom 17/05/2016

We held our wedding reception at the Cresta Court in April and really couldn't have asked for more. All the staff were polite, and the service was above and beyond what we could have hoped for! Special thanks have to go to Briony, Gemma and Adele for ensuring the day went as smoothly as possible. Thanks again everyone!

"Great Value, Lovely Breakfast, Great staff"

4
User 17/05/2016

just back from a weekend in Manchester, went over to last game of season which obviously in the end we didn't get to see however, the hotel was great, short walk from Metrolink in an out of city and also plenty of bars, shops in the area, the staff were supper friendly and couldnt do enough for us, the breakfast was great hot food, cereal, juice pastry's everything, the rooms are small but well equipped and we didnt need anything more, lovely hot shower and comfy bed! will definitely stay here again

"Excellent choice for the town centre"

4
plkngtr2016, Morrisburg, Canada 16/05/2016

This hotel was a perfect choice Close to public transport and shopping Room was great although a little small but very clean and comfortable bed ,quiet Breakfast was superb with exceptional service and a great atmosphere Staff was very helpful

"Always a Pleasure!"

5
User 16/05/2016

Once again i stayed at the Cresta Court and can't fault the place. The food and service was excellent. If I had one minor gripe it would be regarding the Guinness. Please have a proper Guinness line put in :)

"Cold Rooms and Paper Thin Walls"

2
User 15/05/2016

Stayed here as part of the park and fly deal. £99 over nite stay, car parked 15 nights and return Taxi To Manchester Airport. The room we had was small and cramped with a view over the roof. The room on entry at 4pm was freezing and even turning the thermostat on the radiator made no difference! We were going out for a few drinks so though that maybe it would be on later when we got back. Didn't eat or drink in the hotel and with the George and Dragon Table table pub and rest only a couple of hundred yards along the road there was no point in paying hotel prices when you can get a cheap pint, pub food and watch BT Sport! We returned to the hotel and the room was not much warmer however I much prefer a cool room to sleep than the usual stifling hot ones you get at most hotels! Bed was comfy however we got our wake up call 3 hours earlier than we wanted and this wasn't a mistake of the hotels it was because the walls were so thin we could hear the person next doors phone ring and his thank you to the reception! There was no point in having a wall between the 2 rooms as we could hear everything the person next door was doing which included a 15 minute phone call made after the wake up call!! Taxi transfer to the airport was great and only 10 minutes away, the return was just as simple, quick phone call to the company and the taxi was there in 2 minutes! Great price for what we got but just don't expect the best sleep at this hotel as the walls are paper thin.

"Some improvements are on the way ...."

3
Diane S, Worthing, United Kingdom 11/05/2016

We stayed here for an event and although the staff are wonderful, it has a few things lacking. The bedroom was lovely but the mattress was too hard for us. We were happy that we were able to open the window at night (some hotels prefer air con and seal you in). Nice to have complimentary water - well done. We also found at breakfast the bacon lacked any flavour and the cooked food wasn't always very hot. The staff worked hard to make our evening go without any hitches and we all enjoyed ourselves - which they did do. The Spread they put on was wonderful - especially the wild mushroom soup!! The bedroom was clean, tidy and nicely furnished. The hotel bar/reception area is comfortable and I believe to be updated soon. The toilets are kept clean and tidy. The parking is great and large enough to accommodate all.

"Dont Eat here"

3
User 07/05/2016

checked in as Gold Card member not offered upgrade, not offered newspapers actually not offered anything. Small room over looking a roof, close proximity to town and public transport, plenty of parking. Dined in restaurant what a mistake, starter like mushroom soup on baguette no Chiabatta, my wife had shop bought spring rolls, and plaice she said the place was just ok, i had Chicken Breast, with Tomato and Basil sauce topped with Mozzarella, well no Mozzarella, no Basil in as bland bitter sauce, no sugar in sauce to lessen the bitter tomatoes. Didn't worry bout desert had enough by then, waiting staff well not helpful explained to them my concerns, and that's as far as it went. Breakfast basic pre cooked sausages, hard crusty bacon and hard fried eggs. I do like Best Western but not this one, weren't told of bullding works on booking, drilling grating through your body, never again.Housekeeping beds made badly, not T Bagson second day, 1 biscuit both days between 2.

"Lovely location, but rooms need to be sound proofed"

5
Middx, Sunbury on Thames 06/05/2016

I stayed 3 night of over May bank holiday weekend. I was visiting family as I live down south now. I have been to this hotel lots of time & have re done up the hotel, but have said before re sound proofing the rooms.I was kept a wake earlier hours of the am with a crying toddler next door. The staff very friendly & no trouble to move me. Housekeeping were brill once the room was ready move my luggage over with extra tea in the room. Free parking, free wifi. Manchester airport not far or Trafford Retail park stone throw away. Metro is walkable into Manchester to see the football matches or see concerts.Breakfast lovely, good choice hot & cold.Would recommend this hotel, so will be back. I would get a BW reward card as I had 2 nights on my points & 3rd night I paid, but room only so breakfast I paid for. You never know you could be upgraded...... Its worth having.

"Room only"

4
GrahamBackhouse, Watford, United Kingdom 06/05/2016

Comfortable rooms, clean, and I liked the round, mini-bolster style pillows. Check in and check out, despite slow computers on each occasion was friendly and efficient. We didn't partake of breakfast here. I went to the restaurant and was shown the large buffet array available for my delectation. All for £14.50. No thanks. If there was a special reason it was so highly priced, like organic or locally sourced produce I wasn't made aware. For such a price I'd expect breakfast made to order, not help yourself. I'll definitely book again, the room was good value, but strictly room only.

"Great start to our holiday."

5
Bobby M, East Kilbride, United Kingdom 02/05/2016

My wife and myself had the pleasure of using the Cresta Court Hotel before a flight to Vagas, I booked the hotel as part of a stay and car park through BCP park and fly. The whole experience was excellent from start to finish. The Hotel was very handy just off the M56 motorway and easy to find reach without having to fight city traffic. When we arrived at the hotel we were greeted by a very pleasant member of staff and booked in,she asked if we wished to book for breakfast which we did and she booked our taxi for the next morning. With the hotels great location we walked into town for our evening meal. Next morning we had a fantastic breakfast again served by fantastically pleasant staff and then checked out as out taxi arrived bang on 8.30am to take us to the airport. All in all everything was perfect from the hotel to the taxi company(Passenger cars group)and the ease of booking things. We will definitely use these companies and most of all the hotel again.

"Overnight Comfort"

4
We88ie, Peterborough, United Kingdom 29/04/2016

Never stayed here before & have already booked to use them again. The staff friendliness is excellent yet efficient without being robotic like so many others. Typical amenities, clean, fresh upper quality rooms. The food was a bit "pub grub"....I expected more choice & better quality from a hotel that is this good, but the staff raise this experience. The building is typical modern hotel & better than a more expensive Novotel....

"5*"

5
NicolaJRogers, Warrington, United Kingdom 26/04/2016

Stayed here a lot , good prices , good rooms . The night life around is fantastic, lots of amazing places to eat and drink. The hotel is very easy to get to . In the centre of alti , close to a sainsburys and tesco . Car parking is available. Offers breakfast to .

"Clean but tired"

3
User 24/04/2016

Nice hotel reception - gives the illusion it's a modern hotel. Friendly staff. Room; + iron, ironing board + hairdryer + clean + comfortable - shower head didn't fit shower fitting and peed all over the floor (feel sorry for housekeeping!) - scalding hot water - some decor very old and tired (ie bathroom door water damage, radiator painted over far too many times) - breakfast way too expensive: 12.50 if ordered night before 14.50 on the day. Passed on that... Bed a little hard for my liking but that's a personal thing. I would give it a 2 Star rating. It would be worth 3 if the above '-'s didn't exist. Another family member had same room elsewhere in hotel but had no iron amongst other things - he rated it 1 star! Worth £50... Definitely not £70 for a night's stay but I guess it's he location. Think 'Travel Lodge' and you won't be disappointed. Would I stay again? Only if nowhere else available.

"Good location but awful nights sleep"

2
User 23/04/2016

Location is great but that's about it. Everything else about this hotel is barebones. Cheap, cramped rooms that over heat. Dirty bedding and towels. The thinnest walls ever. Can hear next door placing their cups on tables so imagine the joy of being woken up all through the night as people pass the rooms or wake up in the surround rooms. Awful. But hey, free wifi

"Great value for money"

4
Fiona F, Liverpool, United Kingdom 22/04/2016

Stayed for one night. Room was clean and had everything I needed, not very spacious but perfectly acceptable. Free Wifi very easy to access and worked well. Restaurant fine, food good 'pub grub' standard with generous portions. Room service ends rather early at 9.45. Staff unfailingly polite and helpful. I would use this hotel again though hope I do not need to as we chose it to be close to Wythenshawe hospital whilst my husband had an operation - hence my comment about room service ending early.

"Great value for money"

5
User 21/04/2016

Stayed for one night as we were guests at a wedding at the hotel. All the staff we met were really helpful and friendly, nice food during the wedding and at breakfast the next morning and the room was clean and comfortable. Great value for money and would definitely recommend it.

"No complaints"

5
JillAdventures, Helensburgh, United Kingdom 20/04/2016

Lovely clean, spAcious with excellent facilities. Didn't have any meals at hotel so can't comment. Excellent location. Staff friendly and helpful. Would stay here again. Near metro station . Plenty pArking

"location location... perhaps location"

2
Back9Bailey, Wolverhampton, United Kingdom 20/04/2016

People often talk about location, and in fairness this is not a bad location, would be good for MAN airport or for myself pretty good for one of the factories I take care of. Lots of parking and a good welcome on reception, (despite it being very late) Room was a little dated but clean and tidy, and a very good price, so why the 2star rating? well the walls / ceilings are paper thin, heard every last noise from above and to the side, ( your car keys are in your trousers pocket love). The hair-dryer in next doors room, like an A380 taking of from runway 26R But the best from above ( and probably behind. on top and reverse cow girl) was the noisy adult activity in the room above, every moan, groan and ooohh! you could imagine. I did get off to sleep as I was tired, but did not need the wake up call at 06:15 the next morning! (why do i think that they were not married!!!)

"2016 usa road trip"

4
gareth h, Nottinghamshire, United Kingdom 20/04/2016

Stayed here one night before flying from Manchester,staff were very warm and friendly on check in and we parked in the car park no problem.Hotel looked very clean and looked after which was the same for our room (not a huge room )couple of bars to the left and the right of the hotel maybe 10 min walk away would stay here again for sure

"Always guaranteed a warm welcome"

4
User 20/04/2016

I stay here fairly regularly while on business in the area. The hotel provides a convenient location, comfortable accommodation, good free wifi, a decent breakfast and friendly staff. Plenty of free parking.

"Sportsman's Dinner delight"

5
User 19/04/2016

We have held our annual Sportsmans Dinner for the 36th year at the Cresta Court. I felt compelled to write a review this year as the whole evening was just brilliant. We deal with Brioney and Gemma in the event office and Slim and Helen on the night. We hosted over 200 people on a Monday evening. As you enter the Hotel the reception staff can't do enough for you, everything is also clearly signposted,The Belgrave suite was immaculately decorated and the Trellis Bar is used for our VIPs which is just around the corner . The food was fantastic - Carrot and coriander soup , roast lamb and a lovely sweet which i couldn't eat because I was stuffed. If you are going to organise a party, wedding or any event I am sure the team at the Cresta Court will look after you. I travel all over the country to all sorts of 'so called' 5 star hotels for different events and I am always under impressed. Most hotels do not compare to the service at the Cresta Court. Even Paul Merson our guest speaker was impressed.Well done to all!!!! We will be booking again next year.

"Large room"

4
Elizabeth J, Worcester, United Kingdom 18/04/2016

Nice hotel, polite staff and Great Breakfast. I paid for the executive king room and it was well worth it, you could of had a party in it! we checked in early and the maids were still cleaning some of the rooms so we could see the standard rooms were a LOT smaller. Nice extra touch for being in an exec room was the tassimo coffee machine! reception were very happy to provide extra pods! Warning.....be careful of the hot water in the bath room, its very hot.

"Disappointed with Size of Bathroom & Mixer Tap Shower"

3
User 17/04/2016

Overpriced Room - £85 for Tiny Bathroom (Toilet next to Shower ,Stupid location to have it ,no Space to move) Mixertap Lukewarm Shower , good Bed , not enough milk and no Fridge . Very Basic . Electric Shower was expected ,,Disappointed to say the least!

"Nice comfortable hotel within easy reach of Manchester Airport"

4
barbiegirlWakefield, Wakefield 15/04/2016

Stayed one night at this hotel on a stay and park package in February 2016. The hotel is easy to find with parking, although when we arrived at about 6pm there were very few spaces left. All the staff we met were very pleasant and helpful. Our room was a bit small, but perfectly adequate. Bar was comfortable with big comfy sofas and a TV. The restaurant food was very nice and piping hot. Breakfast was good and staff very efficient. Only niggle was the pillows. The bed was comfortable, but the pillows were so hard it did affect our night's sleep. Now I know this is partly our fault as if we had tried out the pillows before going down to the bar and restaurant we would have asked for different pillows which hopefully the hotel can provide. The rest of the package worked perfectly. You park overnight at the hotel and then drive to the long stay car park at Manchester airport. It all worked out very efficiently and we would certainly stay at this hotel again, but next time ask if they have different pillows!!

"Amazing staff went way above expectations"

5
pauline1417, Edinburgh, United Kingdom 13/04/2016

Stayed here for 2 nights last week on business, lovely hotel, rooms clean and the breakfast was superb. I would certainly consider this any time in the future for Manchester airport mainly due to the outstanding service I got from 2 young staff members. They were always very polite at reception and when I stupidly left my interior light on in my car and flattened my battery, this was where they went way above with their customer service. Hannah ran across the road to the garage and between her and Lucy, they jump started my car which I am forever grateful for. This 10 star service was unbelievable and your Company should be very proud to have such helpful staff who certainly deserve a medal from me, thank you again Hannah and Lucy.

"2 Night Experience"

3
Wayne I, Brighton, United Kingdom 13/04/2016

Staff were excellent, couldn't fault them. The room was OK but the shower was lacking in power and there were no enclosed wardrobes. Probably wouldn't stay here again, unless there was a lack of options.

"Great value stay and fly"

4
Sue M, York, United Kingdom 11/04/2016

First time we have used this hotel for an overnight stay and parking for a Manchester airport departure but it won't be the last. It had everything we needed, comfortable bedroom, pretty good restaurant and bar and the free parking and transfers made it superb value. In addition to that all the staff we met were very friendly and efficient, keep up the good work, we'd have no hesitation in using Cresta Court next time we depart from MAN.

"Marathon stay"

5
holls12, Wicklow, Ireland 11/04/2016

Stayed here for manchester marathon So happy I did from minute we arrived on the Friday was great easy check in and room was perfect massive bed super comfortable too breakfast was perfect even put on porridge early for all the runners made with water as I couldn't have dairy they put on shower for all runners after marathon too which most hotels would definitely not do... Town was a five minute walk with amazing shops and places to eat... and market hall is definitely worth a visit ... I will be back here again next year for Marathon stay thank you guys great service and hotel in a perfect location ?

"Ideal for pre flight stay "

4
Steve0ley, Sunderland, United Kingdom 09/04/2016

We were flying from Manchester airport the following morning so booked here for the night. The hotel has plenty of free parking and is very clean with good decor. The lady on reception was very helpful and polite and pointed out a few pubs walking distance when I asked. We went to the George and dragon for a few beers which is literally 5 mins walk down the street. We will be using this hotel again if we fly from Manchester in future.

"Good honest hotel"

4
Clifford N, ipswich, United Kingdom 08/04/2016

Good hotel for business. great reception staff and bar service. exactly in right spot for industrial areas and airport. always a good product and reliable. Have used restaurant on previous visits and can recommend the food and price level

"Lovely Hotel"

5
User 07/04/2016

Stayed at this hotel prior to our flight and then on our return from holiday. Great welcome at reception, lovely friendly staff. Room was small but very clean & comfortable, tea & coffee making facilities which is great when arriving in the early hours. Bathroom was really nice, very clean, fluffy towels and complimentary toiletries. Bed was really comfy, one of the comfiest hotel beds I have slept in for some time. Highly recommend.

"Great food n service but rooms are small and dated"

3
User 06/04/2016

Ok hotel but a little dated ! Double rooms are a bit tight for space especially if there'smore than one of you. Bathroom has also seen better days with a below average shower, wash-hand basin from the '80s and a mirror that wouldn't look outta place in a second hand store. However, staff in the hotel were extremely helpful and friendly. Food was also great tasting. Overall -decent hotel if the price is right :-) & dont spend too much time in your room....

"Very Nice Hotel"

4
Sultan P, Luton, United Kingdom 06/04/2016

Well received at reception, i had a room to the front on the Main Road side (no issues with noise).. Free WiFi available The room was compact as was the bathroom with a very comfortable bed... tea & coffee facilities were available. The breakfast was great (good choice) again very pleasant staff in the restaurant area as well. Not a long walk from Altrincham Train station

"Stay and parking before flight"

5
Janet K, Kingston Upon Hull. UK 06/04/2016

We stayed here before a flight the following day. We had a warm welcome and although the room was compact it had everything we needed. The bed was comfortable and the bathroom well equipped. The room was clean and tidy. The Wi-Fi was quick and easy to access, in our room and in the public areas. We had pre-booked a two course evening meal and breakfast. The food was delicious and of a very good standard. Pre-booking and paying before we got there meant we saved on the original price. This was extremely good value. As we were parking our car there while we were there on holiday the hotel arranged for a taxi to take us to the airport. The cost was in the booking. The taxi was quick and efficient. On our return we rang them and a taxi came and picked us up and returned us to our car at the hotel. The Staff at the Cresta Court Hotel were very helpful and friendly. We would definitely go there again.

"Overnight stay before flight"

4
Sarah P, Scunthorpe 05/04/2016

Great welcome and room very Nice - little compact but only staying one night so not a problem. Ate in restaurant, lovely food and great service. Free on site parking and only 15 mins drive to airport which was perfect for us

"Overnight Stay & Loud "Room Service""

3
User 31/03/2016

I arrived at 10pm and left at 8am the following morning ?? On arrival, and at breakfast, staff were really friendly, polite and very talkative. The room was clean, comfortable and the bed was really fluffy and cosy. I thought the room was peaceful apart from room service banging on other rooms & screaming "room service" loud enough for it to sound like they were next to me in my room!! 3 rooms on my floor had room service late at night, so the shouting wasn't welcomed by me. I jumped every time. Had a nice stay apart from that though. ??????

"Noisy night"

1
User 26/03/2016

We stayed in two rooms with a young rugby group roaming and banging doors above us. We didn't get a wink of sleep even after complaining to the management. Cresta didn't stop to youngsters making noise so we moved room at 4:30 so we could sleep. It was like sleeping below a zoo! I hope tomorrow night is better

"Great! "

5
Paulito86, Cleckheaton, United Kingdom 26/03/2016

Stayed here with a package deal: nights stay, 2 course evening meal and breakfast. We had a lovely meal, much nicer than we expected: big portions and really tasty. The staff were friendly and helpful. Spent a leisurely morning enjoying breakfast too. A fab stay: setting us up nicely for our flights

"value,great location"

4
putoguiri, burnley 24/03/2016

very comfortable. breakfast I didn't take as an extra £20. too much. its not the Hilton. great location to walk into Altringham for drinks or dinner. Great Italian, Cocos 10 mins walk. nice micro brewery opp Costa.

"Bargain."

5
slabot, Lincoln, United Kingdom 23/03/2016

Stayed hear for an overnight stop before our holiday. The price for 1 night and 18 days parking was little more than the cost of an airport car.park Staff all very efficient and friendly, the room are small but more than adequate for an overnight stop and are very clean. Loads of pubs and restaurants nearby and also they provide a free taxi to and from.the airport. Will definitely stay again if flying from Manchester.

"ok but could do better"

3
bigcheeser, Milton Keynes, United Kingdom 23/03/2016

An overnight stay for the Dancing through the Decades function. Easy to car park. Pleasant checkin welcome. I think we must have had a room upgrade but no one said so. A very spacious corner room (with fold out settee bed). Superficially quite clean - but torn off sachet lying against unit underneath the coffee tray, and a piece of cardboard in hand basin drain. Bed comfortable. Bathroom quite large. One bedside light not working. Mirror light not working in bathroom. Hand basin took ages to drain. Dancing through the Decades very busy, and very very noisy - not very suitable for the sort of family party that wants to chat. Chicken and chips meal was poor - didn't see anyone at our table finish it. However, breakfast was great the following morning, in a busy restaurant. At the end of the day, you get what you pay for.

"Nice Hotel, forget the Transfers"

2
Keith D, Wakefield, United Kingdom 22/03/2016

We stayed at the Hotel on Friday 4th March before our trip away, the Hotel itself was fine, clean room, nice staff, decent evening meal, we booked ovenight stay and 15 days parking, plus 2 course meal, a decent price which included tranfers to and from Airport, that's when it went downhill, we turned up at 05:30 along with 3 other couples, the vehicle itself was an 8 seater mini bus, but with 8 people going on Holiday there were 8 suitcases, we ended up with suitcases on our laps, if it wasn't for missing the check in would have refused to travel, it wasn't only uncomfortable but dangerous if the Driver had to brake sharply, someone would have got hurt, then we arrived at Terminal 2, which 2 passengers were departing from, the driver then said no Terminal 1, 5 min walk and refused to take us there, my wife had just had an operation 4 days previous on her shoulder and to push 25kg of luggage for 15 mins was not fun I can tell you along with 4 other passengers , on return to the hotel 2 weeks later I informed the Hotel of this but I have had no contact from them, the Transfers were provided by Passenger cars, I understand the Hotel did not provide the transfer themselves but I booked the hotel and they provided them. I would stay again, but would not use the transfers provided..Dangerous and rude and illegal be warned...

"Great value with parking"

4
vetsec, Walsall, United Kingdom 22/03/2016

Checked in here before flight to Orlando. We were very pleased with our room, small but had everything we needed as we were only there for one night. We had dinner and this was very good. Steak was delicious and perfectly cooked. We had parking included for 14 nights and taxi to and from airport was included. Taxi picked us up on time on the morning of our trip and on our return the taxi was there withing five minutes of our call. Great value and I would not hesitate to recommend this hotel to anyone.

"Wonderful"

5
User 21/03/2016

What a lovely hotel, staff are friendly and helpful. Food is wonderful. Will definitely be going back. We stayed for two nights. Usually use another hotel chain, cost is similar but standards at the cresta are so much higher.

"60th Birthday Party stay over"

5
Gary M, Manchester, United Kingdom 21/03/2016

All the staff were very polite and friendly, stayed in room 121 which is quite a small room but it was very clean and had everything we needed for a brief stay. The breakfast was excellent and the variety and quality of food was brilliant. The service was very good in the restaurant and reception were very helpful. Within brief walking distance of bars restaurants and shops we had a nice stay,Thank You.

"Excellent"

5
Adele B, London, United Kingdom 20/03/2016

I was stay on the 2 night, housekeeping staff do nice job, room was very tidy and comfortable, nice and soft bed. My toilet is so clear that I could stare at her. ;) I would come back to this hotel again.

"Best hotel"

5
Alfred Z, Altrincham, United Kingdom 20/03/2016

Room very clean, friendly and helpful housekeeping, hotel placed in good location, close to airport and train station understand everyone is rating low this hotel. If your looking for a hotel, book this one you won't be disappointed

"Excellent "

5
trishie1983, Thurso, United Kingdom 17/03/2016

I'm currently staying here for the week and must say this hotel is really good! The staff are very friendly and helpful and the rooms are clean and sufficient. While I understand everyone is entitled to their opinion some of the reviews are not my experience. If your looking for a hotel book this one you won't be disappointed.

"Do not stay here if you want to sleep"

1
User 15/03/2016

Writing this review at 2.45am I've spent the past hour and a half listening to the gentleman in the room next to me fall into rages of snoring/coughing. If like me you are here due to a work booking complain and asked to be moved to a new hotel like I am doing tomorrow. Yesterday evening I was in a different room and was woken 3 times by the chap next door on the phone. So far my training course has been a complete write off due to lack of sleep.

"A Bright and Cheerful Welcome"

3
Hutch1963, Manchester, United Kingdom 15/03/2016

The Cresta Court has been long established in Altrincham, but I last stayed there well over 20 years ago for a friend's wedding. The reception area is very smart and the gentleman who dealt with my booking was very friendly and professional. I didn't eat in the restaurant or use the bar, so this review will just focus on my experience of the accommodation. The bedroom was small and completely dominated by a very large double bed. It transpired that this bed was extremely comfortable with lots of pillows - definitely the highlight of the trip! There was a very small dressing table; minimal tea/coffee facilities and some sort of half functioning ironing board/trouser press. To the hotel's credit they produced a fully functioning version of this in just a couple of minutes. It was clean, but would be far too small for two adults and frankly a bit on the depressing side for a 3*. The bathroom was disappointing. To start with it was very small and I had to keep the door closed in order to use the toilet or get into the bath. The fittings were very dated; the grouting on the tiles was dirty and the sealant round the bath looked as though it had been applied by a two year old. On the plus side, the water pressure was good and the towels were plentiful and clean. I suppose the key issue here is 'to what extent does the quality of the accommodation meet the criteria for a 3* hotel and for the price paid'. I am not an RAC or AA reviewer, so not qualified to answer those questions; but I think overall my response to that would be bedroom - barely; bathroom - no. Some funds need to be spent upgrading the facilities. Overall, for a relatively inexpensive overnight stay after a (less inexpensive!) night out it was OK, but I won't be rushing back.

"Very noisy"

2
User 13/03/2016

I stayed at this hotel with my husband and two young children on a Saturday night as we were attending a wedding near by. The family room was large and nicely decorated but the bed quite uncomfortable and pillows big and hard which I personally find impossible to sleep on. If you want to get a good nights sleep, do not stay at this hotel on a weekend. There was loud music being played until 12.35am so we did not get much sleep at all. It was extremely loud and when we called reception they told us it would finish at midnight, it didn't. When we called again, they then said 12.30am. I would think that the basic requirement of a hotel is for its guests to be able to sleep ok, however, this hotel would rather be a nightclub I think. To play loud music until nearly 1am is completely unacceptable. They said the next day that they had a function on. If that was the case, they should have at least out of courtesy told us when we booked and also when we checked in to make us aware. I got no offer of money back for what we spent on the room which I think we should have got considering we only got about 5 hours sleep!

PaulHindley, General Manager at BEST WESTERN Cresta Court Hotel, responded to this review
Dear Emma G, Thank you for your review and apologise for the inconvenience you were caused by the noise issue, the DJ should have concluded at midnight and I have taken this up with the staff concerned as to how this was allowed to run on. Im sorry you found the pillows to be uncomfortable, these are new pillows and there are 2 soft pillows and 2 hard pillows per bed which seem to suit most of our guests. kind regards Paul

"Pleasant staff, room comfortable, mould windows"

4
littlev84, West Midlands 10/03/2016

I stayed for 5 nights for a business trip. Ate in the hotel restaurant throughout the stay. Positives Staff were very friendly and helpful from check-in to those in the restaurant . Very happy with how helpful and friendly the staff were. Room was comfortable if not slightly on the small side. Lots of car parking. Relatively clean. Food was reasonable. Negatives Car parking spaces are narrow!! Rooms are also on the small size maybe unnecessary chair didn't