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Best Western Hotel Oxford Suites Makati, Ville de Makati

3.5/5  - basé sur 485 notations.
518 P. Burgos Street, 1210, Ville De Makati, Philippines - See map

In the heart of the Philippines’ most important business district, one boutique hotel rises above the rest. The Best Western Oxford Suites Makati soars 27 stories above the streets of Makati City, providing travelers with a comfortable, “home away from home”, feeling in the heart of the action. The hotel’s spacious rooms are perfectly designed for the needs of business travelers, with comfortable beds, complimentary Wi-Fi and large working desks. A selection of meeting rooms, including a ballroom, can be catered for events of various sizes, while the business center provides a range of professional services. And after a long day’s work, guests can relax in the spa, work out in the exercise facility or unwind with a cooling drink at the lively bar. There is also a restaurant for breakfast, lunch and dinner. Just a short walk from Makati City’s main commercial centers, including Greenbelt, the Best Western Oxford Suites Makati is the perfect option for travelers to this dynamic destination.

Best Western

Hotel Oxford Suites Makati

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
based on 484 guest reviews
NOTE ISSUED
Excellent
67
Very Good
180
Average
136
Poor
48
Terrible
53
REFER TO NOTICE
Business Business
98
Couples Couples
89
Family Family
24
Friends getaway Friends getaway
81
Solo travel Solo travel
137
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Room service"

2
18/09/2018

Location of the hotel is good. It is in the middle of Makati City, near restaurants and covenience stores. But the service is not good enough. Ex. Foot towel in the bathroom was not prepared. Evem after 4 times of request by telephone, still no delivery.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Paradisejpn, Thank you very much for the time you spent in sharing your review regarding your recent stay at our property. Your business is very important to us and we valued your feedback. By telling us what you like about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer better experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can be of assistance in the future, please do not hesitate to contact me at [email protected] Sincerely, Marlon Samson Hotel Manager

"Christmas break"

3
09/09/2018

Nice hotel with great location. I had a lovely stay in this hotel. However, I had a problem when I checked in. I paid for my stay in advance, but when I arrived the receptionist claimed that they did not receive the payment and I have to pay again. Despite the fact that I arrived after a very long flight and I was exhausted, nobody cared and they did not gave me key until I paid again. I would rate this hotel 4-star if I did not go through that.

"Good staycation,good room and nice view,some unprofessional and unfriendly staff"

3
20/08/2018

Had a good staycation in a junior suite. Would like to commend Ms Erica for a friendly approach in my reservation.Had some observation, I asked slipper to RA at the hallway he just said "NO MORE STOCKS Ma'am". It took almost 2 HOURS for wifi assist and have to follow up many times I think it's unacceptable to say that you have a lot of guest asking for assistance so we really have to wait. For some guest they will think that they are not a priority. Staffs from the lobby up to resto are not really friendly and making faces.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Ms. Paula, Thank you very much for taking the time to share your feedback regarding your recent stay at our property. On behalf of the entire team of Best Western Oxford Suites Makati, I would like to apologize for the inconvenience caused by the lack of urgency in responding to your Wi-Fi concern and your observations towards our associates. We have discussed your comments with all the concerned departments and everyone feels sorry and concerned that you are disappointed with your experience with some of our associates. Please be assured that we do not tolerate this kind of attitude and we will take corrective actions to improve in this area. We hope you will accept our sincere apologies, as we are very eager to regain your trust and confidence to our team. Thank you for commending Ms. Erica, our reservation officer and we hope that you can give us another chance so we may show improvements. Please e-mail me directly at [email protected] on your next visit so I can personally handle your reservation and ensure that everything will be perfect this time. Sincerely, Marlon Samson Hotel Manager

"Too bad service "

1
16/08/2018

I just arrived at 10 p.m the AC not working I ask many times to fix it, they just send someone to turn it on/off and not working, then said they gonna replace my room & gonna take 1hr after 1hr I call again they said you must wait for 1hr again, now it's 9:30 a.m, I came from Dubai just imagine how tired I am and still waiting. Shame ????.

"great value for money"

4
09/08/2018

This is my second visit to this hotel. The stall with no exception are equal to a five star hotel staff The service equal to five stars hotels. Position is great if you to intend to have fun and entertainment You almost have everything in one place Rooms are good size and well equipped and very clean. beds are comfortable wi wi is working anda nice flat screen tv is there with many channels Breakfast is above average Sometimes is bit noisy outside but very quite inside the rooms I highly recommend this hotel and I like to Thanks all the staff for the way they treat it me and other customers

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Sam T, Thank you so much for your review! We really appreciate that you took the time to provide valuable feedback about your recent stay at Best Western Oxford Suites Makati. We are very happy to hear that you enjoyed your guest room, the buffet breakfast at our restaurant and most especially our convenient location. Our favorite part of your review is learning that you are satisfied with the way our associates treated you and other guests.Thank you for your continuous patronage and for recommending us to fellow TripAdvisor travellers and we hope to have the opportunity to welcome you back again soon! Sincerely, Marlon Samson Hotel Manager

"A good stay"

4
08/08/2018

located in the entertainment district of Makati with bars, clubs, restos nearby..very friendly staff... rooms are clean but needs upgrading in terms of linen, pillows, carpet..food is good in the restaurant at the lobby with nightly entertainment by a band... walking distance to some malls and the night market..

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Denregis, Thank you for choosing to stay at Best Western Oxford Suites Makati and for sharing your experience. We are extremely appreciative of your kind words about our strategic location, good food and night entertainment at our lounge, and most especially the kind of service that we provide. As a valued guest, your observations are important to us and your comments on the room upgrade are dully noted and will surely work on this the soonest possible time. Once again, thank you so much for taking the time in sharing this review and we hope to have the opportunity to serve you again soon. Sincerely, Marlon Samson Hotel Manager

"Very comfortable stay for 4 days."

4
05/08/2018

Around the hotel are many bars and clubs which did no effect our stay. Breakfast was taken daily at a hotel, right of reception door as it provided full English breakfast, fruit, unlimited coffee and the service and heat of the food good. For us the receptionist and security couldn't be more helpful. We had visitors and decided to get a room for them. At first the gave them a double bed but after checking the room before they arrived, a room with two single beds were offered without complaint. Most nights the resident group plays in the dining area, our visitors used the hotel gym. We would stay in this hotel again. Don't forget to visit the green zone if you are staying for a couple of days. The shops and environment are fantastic in the middle of the Manila suburbs.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Adriancolborne, Thank you very much for your review and for taking the time to share your recent experience with other TripAdvisor travellers! We are happy to know that you find peace and comfort while staying at Best Western Oxford Suites Makati. We are extremely appreciative of all your kind words about our property, the buffet breakfast, our strategic location and the kind of service that we provide. Please know that we value your feedback and we look forward to welcoming you in the future to once again delight you. Sincerely, Marlon Samson Hotel Manager

"Service"

3
27/07/2018

We've been staying in this hotel for quite few times. Never did I had a problem until this last one. I requested for an early check-in on my reservation due to coming straight from my night shift duty. Knowing that it's upon room availability, I called beforehand and they said that they would try to check me in at 10am instead, free of charge. I went to the hotel around 8:30am to atleast try to see if it's possible for us to check in later that morning but, unfortunately, the front office associate on duty rudely told me that there is no room available without checking first and it's STRICTLY 2pm standard check-in time!! It's not allowed to check in earlier than that or there will be extra charges for early check in anytime before 2pm! I'm not disappointed for not guaranteeing my request but of how bad his customer service he had shown me. I really felt disrespected. On a positive side, Kudos to the ladies at the front office who made it up by helping me out with my reservation extension. My family also had the dinner at their restaurant there and was satisfyingly good. Servers were nice and professional even the student ojts. Didn't have problem in the room we are still staying in. The room is spacious, AC is working well and has the complete amenities needed.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Sheridamedrano, Thank you very much for continuously choosing Best Western Oxford Suites Makati, as your home away from home. As a valued guest, we appreciate your comments and constructive feedback, as they help us in our goal to continually improving our products and services. In this regard, we are very sorry for the attitude exhibited by our associate. Our concern department head already handle this incident, making sure that this will not happen to you again and to any of our future guests. Please accept our sincerest and deepest apology. Your positive feedback with our other associates were shared during our meeting and they are all very happy to know that in spite of the earlier experienced, we were able provide you with a good service to recover. Thank you for taking the time in sharing your feedback and we hope that you will accept our apologies, as we are very eager to regain your trust and confidence to our team. Please email me directly to [email protected] on your next visit so I can personally handle your reservation and ensure that everything will be perfect this time. Sincerely, Marlon Samson Hotel Manager.

"Well located hotel in Makati area"

4
24/07/2018

The Best Western Orchid suites is @ Makati, very well located. One can easily walk to the Green Belt and CBD areas, as it is faster than taking a cab; Manila seems to beat Bangalore and Jakarta in terms of the traffic! The staff is very courteous and they respond well. The breakfast is pretty much local cuisine, but fruit, egg and toast will take care of most people. The gym is a tad under-nourished, but Makati area starts getting busy early morning, so maybe one can work out in the gym rather than attempting any outdoor exercise. The Wi-Fi is very fast. Good VFM hotel.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear rajivbharathan, Thank you for writing and sharing your review of Best Western Oxford Suites Makati. We are pleased to read your feedback that you enjoyed our convenient location, very fast Wi-Fi connection and most specially the service of our associates. Our chef works hard to provide a wide variety of offerings for our complimentary breakfast within our budget and we thank you for your positive feedback. We will continue working on how to improve more the selections in order to cater for other nationalities and vegetarian guests. Thank you for using our fitness center and much we want to add up more equipments, we do not have much space and instead we are planning to upgrade some equipments. We're glad that overall you enjoyed your visit with us and finds good value for your money on your stay . Again, thank you for taking the time in sharing your feedback and we look forward to the pleasure of welcoming you back! Sincerely, Marlon Samson Hotel Manager

"Really bad customer service"

1
21/07/2018

From the get go, the experience was just meh. Check in took a bit long which is normal for the hotel but there are just a few seats in the lobby thats why the people waiting to be assisted are mostly standing up, baggages all over the place. I thought i was at an airport. Then, the room. First thing i noticed as i entered was that old carpet/curtain scent. Allergy triggered. Bed and mattress needs to be replaced. Bathtub looked yellow and gross. No bidet for the cr and when we asked for tissue and if they had a dipper they said yes and will bring it over. After 1 hour (i wish i was exaggerating), came the dipper. I had to follow up 3 more times for this. Recepionist who answered the phone did not display any professionalism and just had a b*tchy tone. Really tacky over all. Never goig back to this hotel again.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Kristine K, Thank you for taking the time to share your feedback regarding the challenges that you encountered while staying in our property. On behalf of the entire team, I would like to apologize for the inconvenience you have experienced as this was really below to our level of standard. We have discussed your concerns with all the department involved and everyone feels sorry and concerned that we did not meet your expectations. Your observations are important to us and your comments are duly noted specially the feedback on the room condition. We are still in the process of completing our room refurbishment and we still have few more rooms to do. I truly appreciate you bringing this to our attention, as this keep us working harder to improve and continue to strive to be better at what we do. I personally would like to regain your confidence and hope that there will be other opportunities to be of service to you again. Should you need further assistance, please do not hesitate to contact me directly at [email protected] Sincerely, Marlon Samson Hotel Manager

"Cheap, good location, friendly staff....but the bed....yuck."

3
20/07/2018

The place just smells horrible. They really need to steam clean everything - especially the carpets. Get over that and the place isn't bad.....good service, and really nice people. But, other than the smell, the one thing that drives me crazy is no fitted sheets. 9 times out of 10 you will wake up in the middle of the night sleeping on a bare mattress, and God only knows what's been going on there.....Yuck. I urge the management to fix this.

"Not at par with other Best Western Hotels"

2
19/07/2018

Location: The place is convenient as it is near bars, restaurants and convenient stores. However, is it at the red light district of Makati. Rooms: The rooms are of decent size, but could really use some update and cleaning. The carpet is dirty and smelled bad. The A/C is old and broken, so as the shower head. Staff: The staff are ok. I wouldn't recommend this hotel. I suggest to just stay at Best Western Plus Antel Hotel in Makati.

"So many details wrong."

2
18/07/2018

On the upside, the staff are pleasant and accommodating. On the downside....many things. I stayed in a junior suite. One of their best rooms. I booked for two people and here are my observations: 1) I thought it was a fluke day one when they only left one thin towel, and no bathmat...but exactly the same thing happened the next two days. Yeah, I called and got an extra towel, but that really is unacceptable for a "suite." Especially when it's booked for two people. 2) One of my pet peeves.....no outlet near the bed, so NO place to charge your phone at night near the bed. Another related peeve - while there were lights on either side of the bed, the switches for both were on one side. Bad planning. 3) The website advertised a balcony and a city view. Well - the balcony is laughable. It's about 1 meter x 1 meter, and to get to it, you have to climb through a window. I'm serious. See the picture - because I know this is hard to believe. 4) There was hot water for the shower during the morning - good - but only cold water at night. Not a fluke either, because I experienced this all three nights. 5) The internet is pretty good......that's a plus. Much better than when I stayed two years previously. 6) The halls really reek of mold. I'm sure this is due to the humid climate and the carpets in the hallways, but they need to fix this. It's almost and overpowering odor. 7) Breakfast is cheap - 440 pesos, I believe, but the choices are really limited and they don't offer any type of juice. They do have orange and pineapple juice "drinks" but these are nothing more than sugar water. Please consider adding juice. 8) The noise insulation is really not so great. I was on a lower level floor, and the nightlife below me is incredibly loud until about 4am. 9) 23 floors and three lifts. Expect a long wait. 10) Finally the location is right in the heart of the Makati night life. If you are so inclined, a good (albeit expensive) time is available right outside the door with lots and lots of bars and restaurants.

"Budget Friendly Hotel "

3
15/07/2018

This 3 star hotel offers some confusing terms. Oxford “suites” are not actually suites . Mostly are rooms with very few suites. Our room ( I booked 2 ) was the executive type , later I would find out it was just equivalent to a standard variety . Location : at the red light district of Makati , with many bars , restaurants, massage parlours, disco joints . If you prefer a different type of leisure , just go to the nearby Century City Mall , which is a 5 minute walk . Be aware of one area which is a haven or breeding ground for cockroaches going to the mall however. Room: dated, small , the aircon was obviously old but somehow air is cool . Bathroom has no bidet. Water takes time to heat . The carpet was dirty. The throw pillow in room 1008 smelled of dried human sweat . Good job housekeeping! Breakfast : it was a plated breakfast, choice of milk fish , beef stew, hotdog. Breads fruit and cereals are buffet . The staff in the 3rd floor restaurant are kind but very unassuming. After getting our choice plates and while waiting , no one told us that we can start on having some from the buffet table. Maybe they should be trained more since I don't think it is their fault . Front desk staff , security personnel are good and mild mannered. In here you get what you pay for. But sometimes just prepare for the consequences.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear doctorfoxtrot, Thank you for sharing your experience at Best Western Oxford Suites Makati! Your feedback is very important to us and we value. On behalf of the entire team, I personally apologize for not exceeding your expectations and by telling us what you like and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will implement improvements to ensure we offer better experience for guests in the future and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can be of assistance in the future, please do not hesitate to contact me at [email protected] Sincerely, Marlon Samson Hotel Manager

"Needs upkeep"

2
09/07/2018

The main lobby is well maintained. The elevators are ok except they're slow. The floor hallways on the 6th floor smells old like it needs cleaning. The room is big and spacious but again, if you are sensitive to smell the carpet smells. The bath tub has hairline cracks but doesn't seem to leak. The toilet bowl has stains even when we just got there. The toiletries didn't seem replenished well As I told them I'll be checking in with my family.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear amy_on_foot, Thank you for your review of Best Western Oxford Suites Makati. As a valued guest, your feedback is very important to us for making improvements of the hotel moving forward. We apologize for the incomplete amenities in your room and this was discussed with the department head concern so that next time they will be more careful and always anticipate guest needs as well as your observations on the carpet smell and the bath tub maintenance. I personally would like to regain your confidnce and hope that there will be other opportunities to be of service to you again. Should you need further assistance, pleasse do not hesitate to contact me directly at (63) 02-8997888 or email me at [email protected] Thank you very much. Sincerely, Marlon Samson Hotel Manager

"Deteriorating Facility"

3
03/07/2018

The Oxford has become a home away from home for me since 2010 when I first started visiting the Philippines. While it was never a 5-star property and frequently had problems with the air conditioning system and hot water, it was always safe, comfortable, and accommodating. So I am sad to report that it is deteriorating to the point where I have decided not to return on future trips. During two recent stays, I found cockroaches in the rooms. During my last stay, the hot water heater in the bathroom required service, so I was moved to a different room. When I tested the hot water in the new room, it was not working, either. That was quickly remedied by maintenance personnel. However, both rooms showed wear and tear, some due to water dripping from the air conditioning units and some due to aging. Overall, I have enjoyed my stays at the Oxford and appreciated the friendliness of the employees. But it is showing its age and it is time to find a different venue.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Ron, Thank you very much for your review! We really appreciate that you took the time to provide valuable feedback about your recent stay with us and we valued you continous patronage and we want you to come back and stay with us again. Please accept our sincere apology for the inconvenience caused by the water heater in your room and the roaches seen during your two days stay. We would like to inform you that we are already doing room improvements but on a per area basis only and these includes the replacemnt of air condition unit and water heaters. We alreday refurbished a total of 80% of our guest rooms and we are targeting to finish by the end of the year. I hope you can still give us a chance to recover from our short comings and provide you with a superior service that you deserve. Should you need my assitance in the future and to handle your reservation personally to ensure that everything will be perfect, please e-mail me at [email protected] Sincerely, Marlon Samson Hotel Manager

"Choose wisely"

3
01/07/2018

Oxford suites is a decent hotel to stay. About the hotel - 1. The rooms are good and spacious. There is a balcony that can be opened on request, good for fresh air!. 2. The breakfast is resonable, though as an Indian I felt a little out of options but that's an usual feeling almost at all places abroad. All in all the breakfast is all right. Didn't try other meals so no comments. 3. There is a gym..it's basic and will do. 4. The facilities are all right within the hotel. About location of property - This is where it gets interesting. This place is right on the red light district of makati at P.Burgos Street. People travelling with family or with kids may feel uncomfortable in the locale. Everytime you come out or getting into the hotel ..you are going to be approached by the "interesting people" .. If you are someone who wants to have fun and good times ..you will like it. The are many bars and clubs here to checkout.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Monkwantstobuyferari, Than you very much for choosing Best Western Oxford Suites Makati and for sharing your experience. We are pleased to read your feedback that you find your room good and spacious. We try to balance our breakfast selection within the hotel standard so that everyone has a choice and we welcome special request with what ever stocks available in our our kitchen. You are right that our location is at the entertainment area of makati and we hoped you had the chance to explore more of the area other than the bars nearby. Just a few walking distance, we have two big malls (Century City and Rockwell) and hundreds of specialty restaurants and coffee shop around. Again, we appreciate your review of the hotel and we hope to be at service to you again and have the chance to explore more of our nearby area. Best regards, Marlon Samson Hotel Manager

"Good Location for Friends traveling together"

3
25/06/2018

Positive : The location of the hotel is exactly at P Burgos St which is the red light district at Makati Ave. Guest friendly hotel. Rooms are super clean. Also provided a Smoking room on demand. Negative : Laundry charges are way to expensive & are not disclosed at the sheet provided & are charged at Hotel checkout from the Security deposit.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Vipul B, Mabuhay from Best Wester Oxforrd Suites Makati! We thank you for the business you gave and most specially for taking the time to share your experience to all TripAdvisor travelers regarding your recent stay at our property. We are happy that you enjoyed our strategic location and experienced the Filipino hospitality of our associates and the cleanliness of our guestroom. We apologize for your laudry concern and we would like to inform you that we have laundry list in all guest room with detailed price list for each laundry item and this can be found in the wardrobe cabinet together with the laundry bag. We will take note on your concern for the pricing so that we can discuss and adjust if necessary. Again, thank you very much for the feedback as this helps us to improve more of our services and we hope to be at service to you again in the near future. Sincerely, Marlon Samson Hotel Manager

"Dont Ever Try to Stay Here. Worst Best Western I Ever Know"

1
19/06/2018

We stayed for 2 nights with 3 rooms. Smelly room and too humid. First night, we have trouble with sink in the bathroom and they skipped to make up one room. Then, they took so long to send their housekeeper in the evening, we waited more than 30 minutes. Second day, they do not provide mineral water at the restaurant. They only provide instant orange, mango juice,milk ,hot water, lipton sachet (green tea) I asked for black tea because there is only green tea and i don't like it, because in first day they provided the black tea, then they said "we dont have it, the tea only green tea,maybe tomorrow the black tea will be available". This event has left me with bad impression with the hotel.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Sylvi T, Thank you very much for choosing to stay at Best Western Oxford Suites Makati and for sharing with us your experience. As a valued guest, we appreciate your comments and constructive feedback as they help us in our goal of continually improving our products and guest services. In this regard, we are very sorry for all the inconvenience that made your stay not so delightful one. Please accept our sincerest and deepest apology. We alreday discussed your housekeeping and dining concers to the respective department heads and coorective actions have been made. I personally would like to regain your confidence and hope that there will be other opportunities to be of service to you again so that we can recover and show to you the improvements made. Again, thank you for the time you spent in sharing your feedback. Sincerely, Marlon Samson Hotel Manager

"Oh what a coat of paint achieves"

4
29/05/2018

When I last stayed at Oxford Suites the rooms were looking very tired and even dirty due to the paint fading and the coverings and curtains showing the wear and tear of usage over the years. I was very pleasantly surprised to discover the hotel had been recently renovated with repairing of the rooms ,ew bedspreads and curtains.sadly no new carpets but the original carpet was made to last a lifetime.Oxford Suites offers the best size rooms, large bathrooms and tea and coffee facilities and even a mini bar at very reasonable prices. Located very close to the new Century Plaza Mall and supermarkets it offers great value for money and now that it shines with its new colours it comes recommended

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear IanMcP, Thank you very much for your review! We realy appreciate that you took time to provide valuable feedback about your recent stay with us. We are very happy to hear your feedback about our room improvements and we would also like to inform you that the flooring is part of the improvemnt and will follow soon. Again, thank you for continuously choosing Best Wetsern Oxford Suites Makati as your home away from home and we look forward to welcoming you back on your next stay with us. Sincerely, Marlon Samson Hotel Manager

"Great Value for Money"

4
07/05/2018

Though a bit shopworn, this Burgos St. landmark has withstood the test of time reasonably well, and offers excellent value for money in the heart of Manila's most expensive and likely most well known area. Admittedly, it's also in the heart of the red light district, which might be a disincentive for families with children, and the surrounding neighborhood, while not at all dangerous or threatening is surely raucous and “colorful.” That said, the place offers literally dozens of dining options within a hundred meters of the hotel, quick access to taxis and a virtual 24 hour street parade of colorful characters. The rooms are good size and, though the decor is attractive, the furnishings are by no means new, though they're in good repair. The service is extremely pleasant and the staff does its best to please. The hotel also offers free Internet, though during my most recent stay the service was somewhat slower than I had remembered, and a bit erratic. The bathrooms are clean, with plenty of hot water and the bathroom amenities, though a bit sparse, are sufficient for most needs.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Michael, Thank you for sharing your experience with us and to other TripAdvisor travellers regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you like about your stay and the things we need to improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Warmest regards and safe travels, Marlon Samson Hotel Manager

"traveling around"

3
01/05/2018

bad impression to start off by appearance of the area the staff at check in were most helpful room very average I had booked for 4 nights but what a place outside there were great amounts of girls of the night on the street as you stepped onto the footpath you were swamped with girls offering all types of pleasures this hotel is not a family hotel unless u want your children educated to the seedy world very fast plus my room flooded due to a problem with the A/C had to move to another room so checked out after 2 nights

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Chickabigpond, Than you for writing a review of your stay with us at Best Western Oxford Suites Makati. We apologize for the inconvenience caused by the air condioner in your room and for the night workers outside of the property. We already addressed the concern on "night workers" to our local government unit and we are working hand in hand to reduce their visibility and eventualy get rid of them on the streets. The hotel association in the area in coordiation with our Barangay Officials, assigned roving Barnagay Police to monitor their activities and shoo them away from the area of each establishments. It is a work in progress and we are serious in monitoring this project in order to have a family friendly environment. Once again, thank you so much for taking the time to provide this review and we hope that you will consider returning again soon. Sincerely, Marlon Samson Hotel Manager

"Good location"

5
28/04/2018

I only stayed for one night to get to the airport. Good hotel, good bed, clean room and good location. The employee are friendly too. Near to some good restaurant and bar. The parking was a bit hard though for minivan in the basement.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Narto, Thank you very much for your review! We really appreciate that you took the time to provide valuable feedback about your recent stay with us. We are very pleased to hear that you enjoyed our strategic location, the cleanliness of our room, the comfort of our bed and most especially learning that our associates are friendly. We can't thank you enough for giving us a 5-star rating and we hope to have the opportunity to welcome you back again soon! Warmest regards, Marlon Samson Hotel Manager

"Good Value"

5
13/04/2018

One night in this budget hotel in Makti. For the price it is very decent. Staff are friendly and helpful. Room was clean with a kettle. Working safe and air con. If you are on a budget and want to be close to Burgos St this is ideal. It was my third stay.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear David, Thank you very much for your review! We appreciate very much the time you spent in sharing your valuable feedback regarding your recent stay at our property. We are very happy to hear that you are pleased with your stay and that you find good value for your money because of our friendly and helpful associates, clean and comfortable room. We thank you once again for your continued patronage and hope that you will make Best Western Oxford Suites Makati your first choice whenever you are in Manila. Warmest regards, Marlon Samson Hotel Manager

"First ever Stay in any Best Wrstetn Hotel - for this also the last Time"

2
11/03/2018

Thanks that I only stayed for one (1) night, would not stay again in the hotel due to staff issues, general guest mix and other reasons. The non smoking room was really no smoking no odure- smelled fresh, clean and pleasant. Checking & checkout 2/5 score Very slow and unprofessional Room set up 2/5 Too crowded, cluttered Tea coffee facilities only 1 teabag, no coffee- no spoons or stirer Beds to small only 180cm long.....??? Cleanliness 4/5 Extra pillows not clean Safe dirty Wardrobe dirty mirrow and dirty inside Old worn carpet...?? Electric sockets dirty Outside windows dirty Over curtains had spots of something... Room service closed 2hrs early 22:00 instead of 00:00 due to monthly fumigation, could - should have been arranged in a different way. Requested room with shower, this was not available on check in only small bath tab and shower head wa so low installed, not good for tall guest above 170cm - I'm 190+ Water did not run off well, bath tab 1/2 full with water after showering However the bathroom was very clean!!! TV most channels did not work or had a snowy picture Lots of outside noisy from the street. Many flaws that could have been avoided. VERY POSiTIVE Security at thr hotel entrance very good, strict on my observation, very polite and frienfly, professional, smiling and helpful if bothers by street vendor directly in front of the hotel.

"Good location but tired"

2
05/03/2018

Booked in for a couple of nights, the rooms are larger than new hotels so that is good. The hotel is looking tired and many of the fixtures are worn out or broken. My hot water had to be attended to twice and would not remain hot for a 5 minute shower. Then on the second day, after a constant battle with the aircon, the remotes are non responsive, it blew up spewing gas and burnt smoke smell outside. The staff told me to wait in the room whilst they sorted out a room change, after 30 minutes I had to go downstairs to follow up and the key was ready, so much for them coming to my room to assist. With some many alternatives in the area, they really need to focus on service much better and start to update the very old fixtures. Also would it be too much to ask to have a laundry bag in the room, I had to use a shopping bag i bought with me. There is also a club playing very loud music in the area until very early morning, if you are a light sleeper, best to avoid this property

"Best Western Oxford Suites Makati March 2018"

4
05/03/2018

Checking into this hotel is a Pleasure.Starting on arrival staff greet you outside taking luggage into hotel.There is also a ramp for wheelchair or for those that Not like the steps.Checking in is Easy Front Desk staff Pleasant.Our room was on the 12 th floor,End Suite with a Great view of downtown.The rates are quite reasonable

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Mr. Gordon, Thank you very much for taking the time to share your valuable feedback regarding your recent stay at our property. It was our pleasure to have you stay with us and we are so pleased to know that you enjoyed your room and the view of the downtown and that our staff were helpful and friendly. We appreciate your patronage and hope that you will continue to make Best Western Oxford Suites Makati your choice whenever you are in Manila. Thank you and warm regards, Marlon Samson, Hotel Manager

"Great staff and good location"

4
03/03/2018

The location is at the centre of manila for tourists. North 25 minutes traffic time to Mall of Asia and bay side. South to most Shopping Malls like market market. Walking distance to SM and Green Belt. The hotel is old but great renovation. The staff is great and everyone is feeling to help at least who I just met with.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Drear Mr. Waleed, Thank you for writing a review of your stay with us at Best Western Oxford Suites Makati. We're pleased that you found our location convenient for visiting major shopping centers in the city and exploring the area. We have shared your compliments on service with our team members and we take pride in continuing to provide our guests with excellence in quality. If I can be of assistance in the future, please do not hesitate to contact me at [email protected] was a pleasure to have you and I look forward to welcoming you back in your next stay with us. Sincerely, Marlon Samson Hotel Manager

"Could be so much better with so little additional effort. Shake-it-up manager needed!"

3
24/02/2018

I have stayed here quite a few times previously and booked this time without even looking at reviews or alternatives. Location: Perfect! Brilliantly placed for the local night life (bars and restaurants) and relatively easy to get to different Malls in the area. Not too bad access getting to the hotel from the airport. Staff: Always friendly, polite, helpful, and give the appearance of nothing is too much trouble. On arrival, although my deal supposedly included breakfast, no details were supplied as to where or at what times this happened. There are 3 lifts but initially only 2 were working. As there are 26 floors, this made long waits for lifts annoyingly frequent. Eventually the lift was fixed which significantly improved waiting times. Rooms: Rooms are a very good size. Different rooms (of the same standard) can be seen to be supplied / fitted out slightly differently. Water is heated by either a small heater that heats on demand, or a large tank that pre-heats water My initial room on arrival smelled heavily of scented cleaning fluids. Warm water was supplied by the small heater type. Unfortunately the heater wasn't working well and the water was barely tepid, nowhere near hot enough to shower in. Additionally the room started to smell badly, I guess what they were trying to mask with the cleaning fluids before I moved in. I had also asked for a high floor during my reservation request, plus followed up with an email to the hotel via the head office (no response), but was still put on the 7th floor. I am convinced they completely ignore these requests. Due to all these matters I requested to be moved and was eventually given a room on the 11th floor which smelled clean and had a hot water tank instead of the heater. Great... except there was hardly any cold water flow and so when you opened the hot water you got HOT (VERY hot) water, so showers became a balancing act of cold water and skin flaying scolding hot water. But at least the room didn't smell! My bathroom had a leak someplace, so the bathroom floor became free flood whenever I used the shower, so all towels were replaced every day as they had been required to be used to soak up the water! There is a balcony or terrace to this room type if you read the booking sites, except the door is locked so no access, and is so small and cramped with the a/c unit(s) that you probably wouldn't want to go out there anyhow! The door to the room was a 10 minute fight to get to open from the outside using the card, and took a few visits from the maintenance team to finally sort... changed the batteries (why didn'tthey do that the FIRST time!). Generally the room condition was ok, but needed some general TLC to put things rights, such as brackets coming lose and general little things as such. The room was cleaned daily but I am 100% sure that the carpet never saw a vaccuum cleaner during my entire 2 weeks there! One glass was cracked early on (by the cleaner, it was ok when I used it one day, cracked the next.....) but it was clearly easier for them to just put it back than replace it. This hotel is in a great location but I feel it needs a manager that is going to take control and sort out the many small faults that are starting to build up in and around the hotel, otherwise it is in danger of becoming overly run down, with many better AND cheaper options available. One additional comment.... laundry I thought was VERY expensive and I would recomment taking it to one of the may laundries in the area and NOT using the hotel facility. I've scored it fairly high this time again, but unless something is done quickly this score would quickly fall.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear SzsteveC, Thank you for taking the time to share your feedback regarding the challenges that you encountered while staying here in our property. On behalf of the entire team, I would like to apologize for the inconvenience you have experienced as this was really below to our level of standards. We have discussed your comments with all the concerned departments and everyone feels sorry and concerned that you are very disappointed with your experience. Your satisfaction is important to us and we will be using your feedback to implement improvements to ensure we offer a better experience for our guest in the future and specially to you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Sincerely, Marlon Samson Hotel Manager Best Western Oxford Suites Makati

"Worst check in procedures for a BW hotel."

3
24/02/2018

I booked a double twin beds room expecting to get relax after traveling. When we arrived exhausted around 1 pm after a whole night flight they tried to give us a single one bed room. I told them that this was not acceptable and they said that my room would not be ready because it was being cleaned, they offered me to wait in the one bed room with the worst mattress i´ve tried in a BW hotel... it was literally like being into a hole... i was sooo tired and in a waiting situation...... irritated.... i asked them again after several hours for my room.... they took until 6 pm to give me my room.... the guy in reception tried not to take the blame alleging that double room is subject to availability which is totally false, you have the choice for the kind of room you want in the booking page and you cannot buy it when there is not availability and in fact it was more expensive than the single one. He knows some English but he doesn't know the word "sorry". The double twin bed room was ok, clean and comfortable, a bit expensive for Manila standards but ok.. i will obviously never come back considering the way they treated me in the checking procedures. They are careless and away from honestly.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear PacoYes67, Thank you for taking the time in sharing your recent experience with your stay at our property. On behalf of the entire team, I would like to apologize for the inconvenience you have experienced during your check in. Your satisfaction is very important to us and we will not tolerate this kind of lapses and necessary corrective action will be undertaken. Your feedback on bed mattress was already address as we are now doing a replacement on a per section basis to provide level of comfort for our guest. I personally would like to regain your confidence and hope that there will be other opportunities to be at service to you again. Should you need further assistance, please do not hesitate to contact me directly at [email protected] Sincerely, Marlon Samson Hotel Manager Best Western Oxford Suites Makati

"Comfortable stay"

3
20/02/2018

Best Western Makati is located on Burgos street, Rooms are not that great, little old but quiet. Reception team is very friendly and willing to assist guest with a great attitude. Down side is the elevator been used by everyone, you will find it often full of staff with trolley.

"its ok"

3
18/02/2018

its an ageing property at an average price. the reception staff are businesslike but not super friendly . bedrooms are quite large but beds are a bit on the hard side. . the breakfast area is very pooor value for money . staff are gagging to leave at 10.00 am and even start to pack things up early. but the food on offer lacks much imagination and there seems to be some management problem here. sometomes one needs to remind staff of what one would like of a refill of something . guests are expected to reach down very low for plates. its a bit like no one particularly cares here though some of the girls were better than the men the restaurant downstairs is basically good but no one goes in there in the main. food was not bad value but seems like a few changes to the menu and prices increased which makes it a bit pricey. my impression is that the hotel needs some new management and especially a marketing manager who can shake the whole place up.. but this is manila which seems to be a bit of a money city compared with cebu.

"Nice Stay"

4
17/02/2018

Oxford Suites is situated on the busy Burgos street. Day is fairly quiet but evenings and nights the street comes alive. Music, restaurants, clubs, bars... name it It's there! Hotel room was comfortable and clean. AC was good. Running hot and cold water. WiFi connection was good. Have a restaurant on 3rd floor. Preferable to stay at higher floors so the street music won't disturb you. Staff is friendly and helpful.

"Just another business trip"

4
26/01/2018

Overnighted here as my flight was a late night inbound. Very nice and helpful people on the staff. AC wasn't working, called the front desk and a technician was literally there within a minute, all it needed was new batteries in the remote. Breakfast was pretty good, nicely made custom omelet, very tasty. Rest of the spread was good as well. Coffee wasn't to my taste, but that is not the hotel's fault. Overall, very good experience, good location with walking distance to some pubs and restaurants. I can write about the traffic, but you have to come here to experience it yourself :-)

"Never again"

1
22/01/2018

Stayed here 10 years ago and it was great.now things gave changed. The lobby smelled of urine. One lift out of order.booked for 2 adults and 1 child, however they would only provide amenities for 2. Eg 2 towels,2 toothbrush etc, and most of the time these were never replaced. Had to ring reception to get new toilet rolls etc. the TV had very poor reception,and catered for Koreans/Japanese. The safe deposit box was broken on arrival and it took 6 hours to fix . The shower was tepid. The carpet filthy. The view non existent.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Guest, Thank you very much for taking the time in sharing your experience during your recent stay at our property, Best Western Oxford Suites Makati. As a valued and repeat guest, we appreciate your comments and constructive feedback as they help us in our goal to improve and continue to strive to be better at what we do. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Sincerely, Marlon Samson Hotel Manager

"Great Stay!"

5
15/01/2018

I really enjoyed my stay at Best Western Oxford, it is located in d bubbling area of Makati City, with lots of Bars and Casino around the area, where all activities is 24/7, will always stay in this hotel anytime I'm in that City. Their staff are so friendly, room rate is affordable and the price worth the value.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Mr. Collins, Thank you very much for writing a review of your stay at Best Western Oxford Suites Makati! We are pleased that you found our location convenient for visiting the entertainment district of Makati and exploring the many activities that our convenient location offers. We have shared your compliments on service with our team members and we take pride in continuing to provide our guests with excellence in quality and good value for money. Once again, thank you for taking the time to share your recent experience with us with other TripAdvisor travelers and we look forward for your return. Warmest regards and safe travels. Marlon Samson, Hotel Manager

"Central location"

4
06/01/2018

Located in the Makati Business district with good access to restaurants, bars and shops. The rooms are very large and comfortable but the property is a bit dated especially in the bathroom. Good quality wifi with a restaurant on site and room service. Value for money. Will suit business travellers and not families. Having the bars close by means a lot of music and noise at night that I could hear until at least 3 am. Would suggest the property invest in good quality double glazing.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear SD, Thank you very much for your review! We really appreciate that you too the time to provide valuable feedback about your recent stay with us. We are very happy to hear that you had a comfortable stay and had a good value for your money. Please accept my apology for the noise during your stay at night, we will take note of this feedback so that on your next visit we will be able to place you in a more quiet area. Again, thank you for your business and we look forward to welcoming you back! Warm regards, Marlon Samson Hotel Manager

"Stayed new years eve before flying home."

4
06/01/2018

I stayed at this hotel since it had a special going on plus I was getting ready to fly back to the states. The hotel is very nice and is within walking distance of restaurants, bars and shopping. There are many other hotels in the area. I was able to get a free upgrade to a business suite which was very nice. The room was very comfortable, had plenty of hot water and very nice service. It was a 1,000.00 Peso deposit which is returned to you AFTER they check your room to ensure you did not take anything from the mini bar. They did have a safe for any valuables and a very nice breakfast buffet. There is a restaurant in the lobby but I did not use it. I explored the area to see what was close by. I did not really see any parking but again, I was not driving and took local transportation only. Friendly staff, clean rooms and they were happy to help give directions when I asked. I will stay here again when I am back in the Philippines.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear MB, Thank you for writing a review at Best Western Oxford Suites Makati. We're pleased that you found our location very convenient to most places of interest and exploring the area. Our chefs works hard to provide a variety of offerings for our complimentary breakfast and we thank you for your positive feedback. We are also pleased to know too that you enjoyed your room and that hat your kind words to our associates were shared and they are all happy and love to have you back in the near future for another visit. Again, thank you and safe travels. Warmest Regards, Marlon Samson Hotel Manager

"Interesting Location, Helpful but inconsistent staff and nice large rooms"

4
04/01/2018

The location has everything from A to Z good and not so good. Busy area day and night. I'm an Diamond Select Member and I felt I was not treated as Diamond Select upon checkin two times. Usually I get a nice greeting, comp points etc. I did get some fresh fruit on my first visit but not on the second visit which was one week later. The breakfast was okay but the restaurant staff truly were amazing and helpful and delivered exceptional service. The front desk was helpful with uber and taxi service and with the bags and check out process. Overall I would strongly consider staying again. the views were amazing I had the rooms at the end of the hotel facing the street it was a super suite. No issues with internet connections elevators did move a little slow but over all. This place is worth a consideration if you manage your expectations.

"Very Nice...In Fact, Unexpectedly Nice!"

4
03/01/2018

I booked a room for New Year's Eve using my Rewards Points. Upon arrival, I was amazed that I had a King Suite with a 180 degree view, at only 8000 points. In the US, I cannot get a Twin Bed Room on a regular Wednesday night almost anywhere for less than 12,000 to 16,000 points. In fact, having traveled all over the US I cannot ever remember using only 8,000 points for a stay. The suite was huge, had a great bed and very fast Internet access. The breakfast (included) was minimal but tasty and did include an omelet station. Having an opportunity to watch many different fireworks shows across the Manila skyline from the privacy of our suite made the night even more special!

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dearest Jake E, We want to thank you for taking the time in sharing your experience with us and we are happy to know that you enjoyed your stay and liked the upgraded room made for you as a valued Best Western Gold Member Card holder. We sure hope to have the opportunity to welcome you back again soon! Warmest regards, Marlon Samson Hotel Manager

"Large rooms,great price and the best location"

5
02/01/2018

First stay and I was very pleased with the service, I always stay in this area on business for over a year of visits once a month. I really liked the room with its size. The hotel was very helpful with requests. It is an easy walk to the Powerplant Mall my favorite mall with the best selection of restaurants around. I will return to the Best Western on my next trip in January.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear JSIGLOBAL, Thank you for your excellent review of Best Western Oxford Suites Makati. We are delighted to know that you're pleased with your stay with us and we truly appreciate your feedback for the hotel especially your commendation to the service provided by our associates, spacious rooms and strategic location. It was a pleasure to have you and I look forward to welcoming you back in your next stay with us. Kind regards, Marlon Samson Hotel Manager

"Decent place to stay"

3
19/12/2017

This was the second time that I stayed at this hotel. I was pleased this time, much more so than I was the last time. I was given a room on the top floor in a corner. I usually request these items as I prefer quiet and solitude. Noise risk and other factors will be greatly reduced if requesting a corner room on a top or upper floor. Things were much better on my stay at this particular hotel this trip in comparison to my stay here in March, when I had to complain about problems with my room.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear D7536HMdavida, Thank you very much for your review and for taking the time to share your recent experience with other TripAdvisor travellers! First, I would like to apologize on behalf of the entire staff for the inconvenience you experienced during your first stay. Secondly, I am very happy to know that we were able to recover form your first stay and we thank you for giving us a second chance. We will do our best to be consistent with our service and strive harder even improve more. Again, thank you for your patronage and it was indeed a pleasure to have you and I look forward to welcoming you back on your next stay with us. Sincerely, Marlon Samson, Hotel Manager

"A few nights in Manila"

3
18/12/2017

The hotel is good in general, especially in the upgraded rooms; however, the location is not the best. It is close to anything you would want, and also right in the middle of the red light district. as a result the area is extremely lively and busy.

"A delightful stay at Best Western Oxford Suites "

5
17/12/2017

This is probably our 7th or maybe 8th stay at this hotel for the last 4 years. Excellent service all around. On this particular stay, I had a most delightful surprise when I got a birthday cake and some token on my birthday. Appreciate it very much. Thank you hotel Manager Marlon and your awesome team of people. You guys are the best.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear adventurousspirit16, Thank you for continuously choosing Best Western Oxford Suites Makati as your home away from home and for taking the time to provide this 5-star rating review! We are delighted to know that you always have an excellent stay with us and the team were very happy to know that you appreciate our small gesture during your special day. We are grateful for your patronage and hope that you will continue to make Best Western Oxford Suites Makati your first choice whenever you and your family are in Makati City. Thank you and warm regards, Marlon Samson, Hotel Manager

"Ok place"

3
16/12/2017

Its an ok place maybe little bit better then average,ok big rooms,good nice staff great location for bars entertainment restaurant ,try the filling station,its like going back to the 50,s nice place but can be crowded,the room had balcony but it was locked same as they sister hotel Best western la coruna in Malate, i dont know why they lock the balcony ? I didn see my room was included breakfast and the staff diidnt told me either,thats bad had time and was for a long flight,but ok i will propably be back because best western always nice to me

"Good but can be improved"

4
04/12/2017

Got a very good deal for deluxe room with free breakfast buffet. The room was surprisingly spacious and really conducive for business travel. WIFI is very fast! Location is in the heart of Makati but beware, it is in the red light district (though not very much an issue). The hallways and alleys are gloomy and elevators smell weird. The hotel was probably one of the best in the area during its prime years but has already worn out. The staff are great and helpful. Overall, it is 3.8/5.0.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Josette G, Thank you very much for your review and for taking the time to share your recent experience with other TripAdvisor traveller! We are delighted to know that you found a good deal with us and that you enjoyed the good space of our room, the fast internet connectivity and the strategic location of the property. We noted your concerns on the items that needs improvement and we will definitely address them to our stake holders and the elevator smell was discussed with concern department head for proper monitoring and maintenance. It was our pleasure to have you as one of our guests and we look forward to welcoming you back in your next stay with us. Sincerely, Marlon Samson Hotel Manager Best Western Oxford Suites Makati

"Just average"

3
03/12/2017

Noe hotel, food not so good, staff are good but bathrooms are outdated and fittings faulty. Breakfasts are simply terrible because the food selection is minute, the hot and warm food are all cold because they food warmers are not warm. Only offer cordial which is too strong and otherwise, Maccs is a better choice.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Robert, Thank you very much for choosing to stay at Best Western Oxford Suites Makati and for taking the time to do the review of the property. We apologize for the inconvenience you have experienced in our hotel during your stay. Your observations are very important to us and your comments are duly noted especially your feedback on our breakfast at the 3F restaurant. I truly appreciate you bringing this to our attention, as this keeps us working harder to improve and continue to strive to be better at what we do to serve guests like you. We also like to thank you for acknowledging our associates for their cordiality and we shared this feedback to all of them. I personally would like to regain your confidence and hope that there will be other opportunities to be of service to you again. Should you need further assistance, please do not hesitate to contact me directly at [email protected] Thank you very much. Sincerely, Marlon Samson Hotel Manager

"Happy Camper"

4
28/11/2017

Close to all the highlights of Makati. Vrery close to the nightlife. There are some real characters down in the street. Food is great, can get a pedicure and manicure at a great price just down in the street.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear N1680WBianj, We thank you for writing a review of your recent stay at our property, Best Western Oxford Suites Makati. We are very grateful for the business you gave and we are pleased that you found our strategic location convenient to many point of interests. Our chef works hard to provide a variety of offerings and we are happy to know that enjoyed our food. Again, thank you so much for the time you spent in sharing your experience with us and we would love to have you back in the near future for another visit and wish you a fantastic day. Sincerely, Marlon Samson Hotel Manager

"Convenient and comfortable"

4
18/11/2017

The location is the best seller here...walking distance to malls, restaurants and night life right in the neighbourhood. Hotel staff pleasant and courteous, helpful: rooms are spacious, clean and internet has good speed. We even forgot some items in the room safe box and the hotel notified us just before heading out.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Steve, Thank you for writing a review of your stay at Best Western Oxford Suites Makati. We're pleased that you found our location convenient to most areas of interest and satisfied with our spacious and comfortable rooms and internet speed. We shared your compliments on service with our team members and we take pride in continuing to provide our guests with excellent quality and honest service. We would love to have you back in the near future for another visit and we wish you a fantastic day. Best regards, Marlon Samson Hotel Manager

"October 2017"

4
15/11/2017

Excellent location,close to restaurants,malls,nightlife Traffic in this area is a problem as in most large cities. Staff at check in are Always Pleasant. We had an end suite,Large room I think with Diamond Select Breakfast should be part of this Group. Welcome Gift or Extra Points on each stay is Mentioned for Membership up until this stay NOT Received either We have stayed here at least13 times

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Mr. Gordon, Thank you for continuously choosing Best Western Oxford Suites Makati, as your home away from home. We are delighted to know that you always had a pleasant stay with us and that you find our location very convenient to most places of interests. As for the welcome gift for our Diamond member, yes we do provide on the day of the check-in. I apologize if we missed that and we hope that we can make-up on you next visit. Thank you and if I can be of assistance in the future, please do not hesitate to contact me at [email protected] Sincerely, Marlon Samson Hotel Manager

"elevator service"

3
13/11/2017

at least one elevator was always down for service. The hot water was not available all of the time. The room service was good though. The location in Makati is excellent. The hotel staff for the most part were friendly and especially the doorman, Jericho.

"Very good location and very good staff"

4
01/11/2017

I was comfortable all the period I'd STAY IN THIS HOTEL. The friendly staff are exceptionally distinuishable. The room is clean witith a very good bathroomm and ammentities. The location is near to most of buisness centers and lifenight area.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear 820nabile, Thank you for your very good review of Best Western Oxford Suites Makati! We are glad that you had a comfortable stay with us and we truly appreciate your feedback for the hotel specially your commendation to the excellent service of our staff, clean room and amenities and our strategic location. It was a pleasure to have you and we look forward to welcoming you back in you next stay with us. Sincerely, Marlon Samson Hotel Manager

"Not to bad."

3
31/10/2017

Stayed 1 night . The hotel is ok from what I experienced. I was on very top floor and it was quiet and clean. The staff were straight forward and friendly. However the area is a "Red-Light" area......I did not know till i walked out for some food and girls everywhere and men trying to sell me everthing lol............The hotle i would stay again.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Michael, Thank you for sharing your experience with at Best Western Oxford Suites Makati! We are pleased to know that you had a good experienced during your stay with us and that we shared your compliments on service with our team members. We apologize for these outside vendors and we suggest just to ignore them the next time and they won't bother you at all. Again, thank you and we hope to be at service to you again in the near future. Sincerely, Marlon Samson Hotel Manager

"Awful"

1
05/10/2017

The room and the building is not how it looks like in the photos. The carpet in the room was dirty. One of the pillow cases has stains. Definitely not the value of money that you paid for. The aircon was beside the bed and it's too cold. Temperature can't be controlled so we were not able to sleep. Not coming back.

"Warm welcome and attend to problems/repairs quicker"

3
16/09/2017

Highly recommended high speed wifi in the room, quicker repair of hot water, warm welcome friendly staff most of them ;) good location on Makati CBD, happy location lots of tourists and safe place to hang-out ;)

"Seedy area, loads of fun "

2
15/09/2017

First of all if you're with your family don't come to this area. Proper seedy but can be fun although every girl will try and sell you her body and every guy will try and sell you viagra. The hotel is a bit dated and shabby although the rooms are of a decent size. I requested a smoking room and got just that so decent start. I didn't eat in the restaurant so can't comment. Rooms have all the essentials you need and the bed was comfortable. Mini bar which was useful, reasonably cheap too. Shower was ok. Main thing about this hotel is the location. I had a stopover flight so thought I'd take a look.

"Horrible Stay. Smells & Nasty place"

1
13/09/2017

The hotel is run down. Everything about it is old. The carpets smell humid. The carpet in the room was wet for my whole stay with a leaking toilet into the bedroom, it really really stinks. The water flushing thing was broken in my toilet, I had to do my own work by opening the top cover of the toilet seat to flush every time I used the toilet. It's ridicules. They couldn't change my room, reception said they are fully booked. Very noisy neighborhood, I couldn't fall asleep before 4~5am every night and I had work to go to at 9am, it was sincerely terrible. I hated my self for staying there and I would do anything to stop people from coming. As someone mentioned in his review here, this place should shut down. It's the worst Best Western I've been to in the world and I'm a frequent business traveler. The staff were useless & senseless, couldn't help with anything when asked. The AC is filthy, it blows dirty & very smelly air into the room, it gives you that sick feeling once you enter the room. Very unhealthy place, very unhealthy neighborhood & it'll be a super silly idea if you book this place after reading this review! At your own risk. But never again for me!

"Highly recommended "

5
13/09/2017

Very well recommended, affordable and area is very convenient, many restaurants & cafes close by. Busy place and its not boring. Friendly and well accommodated staffs too. However not suitable for family specially with little kids around i guess.

"VERY Dirty, humid smelly carpet and beds. Awful stay"

1
02/09/2017

to start with, my bed sheets had blood stains on them. the AC was on the side of the bed, broken and very old, so when it works it just blows in my noise when sleeping. the carpets where wet for my whole 4 nights stay, so it stink humidity smells. i felt sick every night in that hotel. The noisiest neighbourhood in the WORLD! the 20 prostitute bars downstairs blow loud music till 5am and there a screaming fights every hour or so (all night) and that when you can actually fall asleep, but not before 5am. The staff is terrible, though there is nothing they can do to improve the place. I told them the room stinks and sheets are with blood stains, i didn't even hear a sorry or any kind of apology, just "we dont have any other rooms available!" that was it.... PLEASE DONT STAY THERE, this place should close down, it shouldn't be open.

"Fight your way past prostitutes to get in."

3
31/08/2017

The first thing you notice about this place is the location. Its right in the middle of the dodgy side of Manila and thats good or bad depending on what you want. For me getting offered Viagra every 2 meters was just a pain. The second thing you notice is the smell. The whole 17th floor smelt of old socks. Other than this it was average for the money.

"Staff very slow and not friendly seedy area full of street walkers in front"

2
16/08/2017

In sex bars area full of ladyboys and street walkers street hawkers non stop beggers everwhere.. be warned the hotel staff are not trained and take 4 people to do 1 persons job check out took 35 minuets no one knew whats going on changing dates is nearly impossible took 3 weeks to get a reply took another 2 weeks to get anything solved rooms are dated and smell of smoke even though u ask for non smoking better options away from P.burgos street

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Mr. Simon M, Thank you for taking the time in writing a review of your stay at Best Western Oxford Suites Makati. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvement to ensure we offer a better experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can be of assistance in the future, please don't hesitate to e-mail me at [email protected] Sincerely, Marlon Samson Hotel Manager

"Price worthy in Manila"

5
10/08/2017

Some people commented bath shower is not hot but it's a misunderstanding. It's written in the bathroom that water is set to lower degree and you don't need to mix cold water to have a very warm shower. Water is strong and warm enough in Philippine's weather if you don't used to take very hot shower. Restaurant downstairs is not expensive at all and good taste. If you've no idea of place to eat, try there. Band plays good music after nine. Staff manner, security and service are same as better grade hotels. Since it has a long history, equipments are comparatively old but keep in very good and safe condition. There are icebox, LCD tv, also big desk for business man do some work in the room. Many power sockets for you to charge phones or else. Location is good and safe, just a few seconds to cvs. Also you can even go to cvs at midnight without worry about the robbery. Cos it's a nightlife street and many people are on the street around the clock. Room is 1.5-2 times bigger if you compare with other hotels at the same price. Also they provide basic bath amenity and room equipment, like safe box, free bottles of water, etc. Just no bathrobe. Cos it has a long history, honestly say, if you want modern design or newer hotels, then choose other hotels but with small rooms., OR raise your budget. Remember, other hotels in the same budget are usually small rooms, not LCD tv equipped, worse security and equipments.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Valued Guest, We want to thank you for taking the time to provide this 5-star rating! It was our great pleasure to have you stay with us and we are so pleased to read your detailed experience and observations of our guest room and had a chance to experience our O-lounge entertainment and food. We are also very happy to know that you enjoyed our location and that you find it very convenient to all and peaceful in spite of the busy night life within the area. We also would like to thank you for the great appreciation to our associates for their service and manners. We can't thank you enough for your fair and honest feedback here at the TripAdvisor and we sure hope to have the opportunity to welcome you back again soon. Warmest regards, Marlon Samson Hotel Manager

"An alright hotel!"

4
05/08/2017

This is a decent hotel and I would stay here again. The price was good at under $50USD. The room although a little dated and older, was fine. It was a non-smoking room that actually "Was" a non-smoking room and did not smell like a smoking room cleaned with chemicals. The carpet looked like it needed a replacement, but it was not a deal breaker and it was a comfortably sized room. The room was clean, the bed comfortable and it had a rainfall shower head with great water pressure and lots of hot water. The staff was good and efficient and the hotel has underground parking that is free with a validation of your parking ticket. I did not not eat here so I do not know what the restaurant is like. The location is "perfect" if you want to be in the heart of the Makiti entertainment district and also close to Century City Mall. All in all, although not really impressive, it fit the bill.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Kenincr, Thank you very much for your review and for taking the time to share your valuable feedback about your recent stay at Best Western Oxford Suites Makati with other TripAdisor travellers! We are pleased that you found our location "perfect" for shopping, dinning and entertainment and that our "non-smoking " guest room left a good impression on you as well as the service of our staff. As for your comment on the carpet, we are happy to inform you that we have a schedule replacement on the last quarter of this year and we hope that you will come back soon. Again, thank you and it was a pleasure having you as one of our guests and we look forward to welcome you back! Sincerely, Marlon Samson Hotel Manager

"Mid class hotel with good location"

3
04/08/2017

Being in Makati, this property got some attraction. Location wise this is a good mid class hotel. Cleanliness is moderate, service delivery is moderate. Breakfast items are not so rich. I have given a room which had a bad smell in the room. But after even complaining they didnt take any action. Considering the value for money, this is not a good place to be in. Only location is an edge

"Average hotel at a great location for Makati nightlife"

3
02/08/2017

Considering the competitive price, this is a good choice for those wishing to stay in the middle of the raucous Makati nightlife activities in Burgos street. I am a Best Western platinum member so I was upgraded to a Suites that was large, though not in perfect condition. Hotel facilities are limited.

"Hygiene"

1
28/07/2017

The whole hotel was smelly during my five day stay. The whole hygiene is not up to scratch. The carpet had a terrible smell not to mention the cockroaches i saw in their restaurant when i was having my breakfast. I reported all these things to the front office supervisor and the waitress on duty in the restaurant.

"Good position"

3
25/07/2017

Nice reception from the door man Dave then the reception desk are robots very serious and dont look at you and don't ever smile' Reception are is good check in was slow Rooms are good size and very comfortable with small Balcony which is dirty and no Chairs Furniture is old fashion but in good condition and comfortable. Air condition is quite and the bathroom are is good and hot water is not always reliable Toilet seat was damaged Room service is good Breakfast is good but not cheap Position is good and in centre of Makati with plenty of place to eat and many Bars Bed is good and comfortable

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Mr. Sam T, Thank you for taking the time in writing a review of your stray at our protperty, Best Western Oxford Suites Makati. We are pleased that you found our location convenient for exploring different restaurants and entertainment spots and also we are delighted to hear that you found comfort with our guestroom and its size. We have shared your compliments to our doorman Dave and discussed with our Front Office team your concern on check-in and their lack of emotions in dealing with our guests. On behalf of the entire team, I apologize for the inconvenience you have experience during your stay. Your observations are very important to us and your comments are duly noted especially your feedback on our room and front desk staff. I truly appreciate you bringing this to our attention, as this keeps us working harder to improve and continuously strive to be better with our product and services. Again, thank you and I personally would like to gain your confidence and hope that there will be other opportunities to be of service to you again. Should you need further assistance, please do not hesitate to contact me directly at [email protected] Sincerely, Marlon Samson Hotel Manager

"Fourth time and last Time!!!!!!!!!!!!!!!!!!!!!"

1
20/07/2017

These people are clearly not interested in getting their act together!!!!..blackened power points with sparks flying out when putting charger or power lead in??..lovely!!!...NO HOT WATER...AGAIN!!!!...they don't care or understand about running a business!!!..dirty rooms and ancient furniture!!!...crap TV reception!!!...no channels of any INTEREST!!!...toilet cycle takes 5 minutes until reflush????....HOPELESS!!!!....NEEDS A COMPLETE REFURB!!!....WAS ONCE A GOOD HOTEL....NEVER AGAIN!!!!...AND FILTHY AIRCON FILTERS...COUGHED MY LUNGS OUT!!!!!!!!!!!!!!!

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Fletch 531, Thank you for taking the time to share your feedback regading the chanllenegs that you encountered while staying here in our property. I would like to apologize for the inconvenience you have experienced as this was really below to our level of standard. We have discussed your comments with the concerned departments and everyone feels sorry and concerned of your disappointments during your recent stay. We will seriously implements improvements to ensure we offer a better experience for our guests in the future. We hope you will accept our sincere apologies as we are very eager to regain your trust and confidence to our team and give us another chance to provide you with a superior experience. Please email me at [email protected] on your next visit so I can personally handle your reservation and ensure that everything will be perfect this time. Sincerely, Marlon Samson Hotel Manager

"Stayed Twice"

4
17/07/2017

We stayed twice in this hotel, a few days after arriving then we spent a week on Boracay then back to the hotel for another few days. The hotel is centrally located and yes there are some who would see the area as sleazy but it is full of bars and restaurants and a short walk to Makati Avenue with upmarket shops & restaurants. The area feels totally safe. The hotel is older but the rooms are clean and spacious. The staff are great, everyone smiles and we had a great time chatting to the door staff who told us about their families and made us feel very welcome. Nothing was too much trouble, extra pillows arrived within minutes of asking, irons arrived quickly etc.. Would happily stay here again.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Travellingbrummie, Thank you for taking the time in sharing your review of Best Western Oxford Suites Makati. We are pleased to read your feedback and very happy to know that you find peace and comfort while staying at our property. We are extremely appreciative of all your kind words about our strategic location and specially the kind of service that we provide. It was a pleasure having you as one of our guests and we look forward to welcoming you in the future to once again delight you. Sincerely, Marlon Samson Hotel Manager

"Worst hotel in Manila"

1
29/06/2017

The hotel located in an environment of prostitution, very noisy area, very dirty room and bad smell over all, old facilities, poor service and cheater staff ( we got a bill of 2600 php for a small bag laundry which's very unreasonable!!), poor WiFi connection in the room,... We have experienced a very bad stay at the hotel... It doesn't even deserve a single star!!

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Hiwa N, Thank you for staying at Best Western Oxford Suites Makati and for taking the time in doing the review regarding your recent stay. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regarding your laundry service, I would like to assure you that you were not cheated as per checking of the laundry list you signed for the 27 pcs. I reminded our associates to offer special discounts with these quantity. I personally would like to regain your confidence and hope that you will consider straying with us again so that we can have another chance to provide you with a superior experience. If I can be of assistance in the future, please do not hesitate to contact me at [email protected] Sincerely, Marlon Samson Hotel Manager

"Awful !"

1
25/06/2017

This hotel is right in the middle of the sleaziest part of Makati Manila which for me was totally unexpected. Ladies of the night even on the hotel doorstep ! Hotel itself grotty. In my room the A/C needed maintenance as it rumbled all night. The A/C compressor is on the balcony and when it kicks off sounds like a helicopter has landed. Parking is under the hotel - down a steep curvey entrance. Sleep impossible, not just because of the A/C but because the bed had an aroma of fresh vomit. Internet connection terrible. Cracked sink. If u have to stay here do not bring the wife and kids ! Never again ! Never. ! Horrible - Awful - Vile !!!

"Will definitely stay again :) "

4
10/06/2017

I booked a Jr. Suite using my BW points for 3 nights. I took a chance and tried to check in at noon, my room wasn't ready yet so they upgraded me to a one bedroom suite. This room was in the corner of the 26th floor and it was HUGE!!! and has a really nice city view. Breakfast was amazing everyday (except for the breakfast attendants). But overall, I really enjoyed my stay. Thank you BW Oxford!!

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Justin M, Thank you for sharing your review of Best Western Oxford Suites Makati. We are pleased to read your feedback that you enjoyed your room and our buffet breakfast. As for your comment regarding the breakfast attendant, I apologize for the inconvenience you encountered in behalf of the entire team and I appreciate the opportunity to hear more about this incident so that we can correct this and improve more of our service. Again, thank you and it was a pleasure to have you and we look forward to welcoming you back in your next stay with us. Sincerely, Marlon Samson Hotel Manager

"Breakfast of watermelon and coffee"

2
06/06/2017

Due to "hotel occupancy" I was told that the breakfast I had paid for with my room was not available. A small plate of fruit and some pastries I could not eat alongside team and coffee was all that was offered. Rather than accept the criticism, they kept defending the decision to drop breakfast. I then had to exit the hotel and purchase breakfast on the street. Aside from requiring a complete refurbishment, the staff seem unprepared to accept their mistakes. Many things were wrong, which they could not resolve: tea in the room, working wifi, etc. Stay at your peril.

"hotel"

2
03/06/2017

poor area location for single females or couples and families the hotel could do with a full refurbishment the extra payment i have to pay for a with bed was not worth it and breakfast was cold when it was supposed to be hot

"Your average hotel"

3
02/06/2017

I have requested for a room on a higher floor when I booked an Executive Queen room. Unfortunately, when I checked-in, I only had a room on the 6th floor - no view, surrounded by nearby hotels you can almost see if someone's looking at you from the parallel site. Though the room has blackout curtains, the lighting is quite poor and I have to do some paperworks, it's hard to rely on the lampshades. What I appreciate about the room is the work area. It has a wide table and a comfortable chair. It would have been great if it is on the higher floor to have a good city view. The airconditioning is also poor. I guess because the room is too big, it cannot cool down the room completely. Perhaps why there's an electric fan provided in the cabinet. The extra pillows in the cabinet are dirty (yes, dirty. It has stains on it. Yaiyks) The coach and the carpet have stains too. The bed is comfortable enough to sleep in. The bathroom is clean contrary to the reviews I've read prior to booking. Even the bathtub looks new. But overall I won't rate the room as clean. I freaked out when I saw a tiny rat sneaking around the mini bar. (ugh!!)

"Jonny lagers holiday"

5
28/05/2017

Very nice hotel very clean. Nice helpful staff... it's in the of the red light district and if you are French there are lots of ladyboy s for you... the bar staff very helpful at the hotel as everyone here will help you.... it's very safe here and if you want to get laid you don't have to look far... you can take your shag back to your hotel room with ease ... just lock your valuable's in your rooms safe First... for your night of fun

"Stay Away - Other better options"

2
28/05/2017

I had a nice size room (junior suite) requested a high floor room and was given a room on the 10th floor (out of 25 in the hotel). Air conditioning was very poor, room was never comfortable. After asking for it to be fixed, they put a card in the room to keep it running constantly, it didn't help. Very noisy room from street noise. I kept looking for an open window but there wasn't one, the windows are just very thin. The bed was very hard and linens very thin, not a comfortable sleep. Carpet had holes and wasn't vacuumed. Counters and fixtures are dated and stained. Bathroom amenities are not replaced, I guess when you run out of toilet paper, you're out of luck. I needed to wait 15 minutes before being allowed to check out so they could check the room to make sure I didn't steal any of the threadbare yellowed towels. I told them about he 1 bottle of water I consumed from the mini-bar. I was required to leave a 2,000p deposit on check-in for incidentals, my credit card on file wasn't good enough. I even saw a cockroach on the wall near the elevator, when I mentioned it to the desk staff, they said sorry. "Concierge" was not helpful, I needed assistance booking a golf tee time, they simply gave me the number of the golf course and told me to call. The breakfast was good, especially on the weekend. Look for other options in the area, this hotel leaves so much to be desired.

"Overall good experience"

5
23/05/2017

Hi, I had stayed at this hotel for 6 days in May 2017. The stay went exceptionally well and I have absolutely no complaints. The rooms were clean and with big windows. I also a small balcony with the room but you need to call the hotel staff to open the door as its generally kept locked. Location wise its very accessible and taxis/uber/grab are just 2-3 minutes away.

"Durban hotel makati "

5
17/05/2017

Excellent service in this affordable hotel, situated in central Makati First off would like to commend Christpher and Allen in the dining room for their professional service. The decor in the dining room is team is translucent white and glass look, emitting basic elegance. The rooms are small, but very much like rooms in Hong Kong for less then half the price. Outdoor patio for late evening dining or just hanging around. The Alaya shopping mall is a few blocks away where dining and recent films can be viewed All around, this hotel is recommended for.the budget conscious yet quality seeking traveler

"An oasis of sanity and sevice"

5
26/04/2017

In the middle of classy makatis red light zone.rather luxurios clean and well serviced.restaurant has good clean food inexpensive.staff speak well and know how to be discreet.have stayed there 5 times

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear Rob M, We want to thank you for taking the time to provide this 5-star rating review! It was our pleasure to have you stay with us and we are so pleased to hear that you enjoyed your room and our strategic location. We appreciate very much your continued patronage and hope that you will continue to make BW Oxford Suites your first choice when ever you are in Makati. Best regards, Marlon Samson Hotel Manager

"Still the Place to Stay"

4
15/04/2017

Since I wrote my first Review about this Hotel I have stayed there a further 9 times. As soon as I arrive I am greeted out front with my name and welcomed back by all the Staff. Now that is professionalism for you. The rooms are extremely comfortable and you can hardly hear any of the noice outside EXCEPT for the Air Conditioning Unit. The Bed is very comfortable and there are extra pillows in the Wardrobe. The Refrigerator is well stock with drinks and there is a good selection of snacks to choose from. The one problem I sometimes have is their WiFi. It can be very slow at times and needs to be rebooted every time I stay there. There needs to be a complete overhaul of the TV's there and their Cable Connections. There are many channels there that the reception is of poor quality. What also amazed me with their Cable TV is that they don't even have Australia Plus which makes it really difficult to watch the AFL in your Hotel room. Overall I would highly recommend this Hotel. Well worth the money.

"Rest after a long flight"

4
15/04/2017

Arrival at 15:00 and was welcome on a friendly way, 250 peso with a taxi from airfort. Only to stay one night before I travel furter in Ph. Hotel was not new, but still nice, madras in bed a little hard. Small resturant beside lobby, it was nice to sit there and rest with a cold beer before I go for a walk and dinner outside. Its a crowded place on the street, but I know it would be like that. I get to bed early 22:00 because I was tired from a long flight from Norway. Aircon was ok, and did not hear anything from the street noice. There was a small veranda outside my room who needed to be open by hotel crew, so I call lobby to send some up to open it, but nobody come..... thats the only complaine together with a little to hard madras. I stay in room 505 Breakfast next morning was not so big, but good enought, dont need more. After all I like the place and will be back there again.

"OK Hotel but Uncomfortable surrounding if you're a girl"

3
11/04/2017

Hotel is nice and clean Great breakfast Located in the City center but the area is surrounded with pubs and hookers. Good is you're a single man. Not so good if you're an girl traveling solo. Generally good stay. Price is also reasonable.

"Nice to be remembered"

4
08/04/2017

Only a one night stay but as usual a nice stay. The room was clean and I think renovated since the last time I stayed there. New, wood laminate flooring, no more carpet which I liked. The service from the staff is always friendly and welcoming. The bellmen and security remembered my name even though I last stayed here a couple of years ago.

Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Dear DERRICK U, Thank you so much for your review and for taking the time to share your recent experience with other TripAdvisor travellers! We are all very happy to hear that you had a nice stay with us and noticed the improvements in our guest room. Currently,we are still in the process of improving our rooms on a per area basis and we still maintain majority of the rooms with a carpet flooring which you liked. We will update your profile with us so that we can allocate you on your preferred room type on your next visit. I will share your good words to our associates on our next operations meeting so that they will be inspired more and continuously delight our guests. Once again, thank you very much and we sure hope to have the opportunity to welcome you back again soon! Warmest regards, Marlon Samson Hotel Manager

"excellent location; excellent price-quality ratio, very friendly and customer oriented"

5
28/03/2017

I booked a room for US$ through Agoda, and was upgraded (without asking) to a suite covering all the round side of the hotel. Room overall in excellent condition. King size bed; very spacious and luminous. Excellent view of the city..Very friendly and helpful staff.. Excellent internet unlimited internet connection.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Pelsise, Thank you very much for your 5-star review and for taking the time to share your experience with other TripAdvisor travelers! We are so pleased to hear that you enjoyed your spacious room with the great view outside and the unlimited internet connection. We also appreciate very much your kind words with our staff and we will share these to the team. It was our pleasure to have you and we look forward to welcoming you back on your next visit. Warm regards, Marlon S. Hotel Manager

"Best value fir money"

4
24/03/2017

This hotel in a location which is ideal for the business traveler as well as for the holiday maker. Transport with taxis is abundant 24 hours of the day. Underground parking is available and is free of charges to hotel guests. All in all a very good little big hotel

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Hankhm, We want to thank you for taking the time in doing the review here at TripAdvisor and sharing your feedback regarding your recent stay at Best Western Oxford Suites Makati. We are all happy to know that you liked our strategic location and we appreciate very much your nice comment about our property. We hope you will have the opportunity to visit us again sometime soon and we look forward in welcoming you back! Best regards, Marlon S. Hotel Manager

"Fun"

4
13/03/2017

Great area for single men. Hotel i stayed in 3x for about 3 weeks each. Make your reservation online its cheaper then at the hotel. I had to book mine at the counter of hotel and it was 1/2 the price through chepo air. Great food, band in restaurant, room service. Cost me about 50 dollars a night with taxes. Don't get a room facing the street if your a light sleeper. I used there fan and tv to stop the noise from 9pm till 530am. Great night life. Hotel is in my opinion best in the area . Good tv , air conditioning. Wifi work great first 2 weeks then got weak but my game takes a lot of stream. Great all around hotel.

"Good hotel with some bad aspects!"

2
26/11/2016

I've been there for my business trip. First thing is the location of this hotel is very good, building is also good. However, the room i got had a stench that was unavoidable! After spraying air freshener for a couple of times the stench were there! It made me very sad! Also, their service is a bit slow. But room space is good, cleanliness is good. But with the price point no one at least don't expect to have bad smell in a hotel room!

"Close to everything"

4
24/11/2016

This place is closed to everything you need in the capital of philippines there are also lots of malls and restaurant around the place, it was also easy acces to any travelling vehicles like taxis, that can easily access for you to the international airport

"You have been warned"

1
23/11/2016

Booked this online through booking.com - my credit card was charged without permission so we were forced to stay here. This is an awful hotel, with awful facilities in an awful location. Just could not wait to leave

"What to expect"

3
23/11/2016

Average hotel, in a handy location. Don't expect too much and you'll be fine. The rooms were old looking and need renovation. I felt the breakfast was good, and overall the stay was ok. The hotel bar was empty, no doubt due to the pricing. Time to wake up Mr Manager.

"Bang Bang"

3
20/11/2016

It was a one day stay just to have the pulse of the Makati and had it. I cant add values for a longer stay. My opinion, it is good for Solo travelers and definitely NOT for the families from my country at least. Beware with valuables at the restaurant outside the Hotel especially when you are in group.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Bang Bang, Thank you very much for your review and for taking the time to share your experience with other TripAdvisor travelers.Your feedback is very important to us to implement improvements for our guest satisfaction. Our location is very strategic and it all depends on what interest you most. We are just walking distance from two shopping malls (Century Mall and Rockwell) as well as 4 Christian churches. Business establishments are also a stone throw away like locals and international banks as well as office buildings. We hope that you can have the opportunity to visit us again and provide you with a better experience and show you more of what our city can offer. Sincerely, Marlon Samson Hotel Manager

"Good hotel for price but in red light district area"

4
19/11/2016

Hotel is fine. It's on the red light district street, so keep that in mind if having those type of people outside your hotel bothers you. I used points for a suite and it met expectations. Great bed, decent sized bathroom/shower, and large room. I would go back.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Chris W, Thank you for writing a review of your stay with us at Best Western Oxford Suites Makati. We are very happy to know that we passed your strict room inspection and met your expectations. We look forward to the pleasure of welcoming you back and allowing us to delight you. Sincerely, Marlon Samson Hotel Manager

"Good location"

4
06/11/2016

I visited Manila for a short business trip during that time I stayed in this hotel. Hotel is located in the heart of Metro Manila but it is also right into the red light street. Manila city has terrible traffic. So if you have work in metro manila, this hotel is good place to stay. Rooms are spacious. Hotel offers complimentary WiFi in the room. Hotel has gym and restaurant.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Jadeepaphale, Thank you very much for your review and for taking time to share your recent experience with other TripAdvisor travelers! We are happy to hear that you found our location very convenient both work and leisure. Our location is excellent for exploring may dinning options, entertainment, shopping malls, commercial and office buildings and other tourist attractions. We are also pleased to know that you find our rooms spacious and satisfied with our amenities and facilities. We look forward to the pleasure of welcoming you back and allowing us to delight you. Sincerely, Marlon Samson Hotel Manager Best Western Oxford Suites Makati

"Old and mildewed "

1
02/11/2016

First let me say please stay away from this hotel. We was taken to 5 rooms but all smelled of mod and mildew, we ask for something for them smell, they said could spay the room and ten minutes later smell was back, the carpets was stained and wrinkled, look like from the 80s. Every time my wife went down with me she was ask or stop if she staying here or room number. If you went out side the door you are pounce on by street sellers, with little blue pills and E D meds, and the door men would take money from them if they made sell, and from the lady boys would stand by the doors and ask men if they needed a date. There were more men's renting rooms by the hour than people staying there as guest. They would only give us two towels for the two days, we ask for clean towels the next day but they wanted 400 peso, about 10 dollars extra. Never cleaned the room after first night, we ask about leaving but would not refund our money, the staff was worried more about there sell phones then customers or work, door men and porters, only looking after the street sellers, lady boys and the girls they would match up with the men there for escorts. Please stay away if your with family or wife, not for business or peaceful place.

"Bad hotel - Stay away"

1
18/10/2016

Smelly rooms, was advised on check in that breakfast was included then told in the morning its additional, all the staff didn't know how to lock the safe code so we couldn't lock our valuables and overall poor service... stay away from this hotel.

, Assistant Front Office Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Mr. Nick M. We thank you for taking your time to write your feedback regarding your recent stay in our property. In behalf of the team, I would like to apologize for what happened during your stay, for the misunderstanding upon check-in and for your standards that we haven't met. I understand that what you experienced was unacceptable and we would like to give you a complimentary upgrade on your next trip in order to bring back your trust in the hotel and for us to have the opportunity to show your the other rooms that we have. Our goal is to provide an exceptional service to each and every guest. We look forward to welcoming you back here in Best Western Oxford Suites Makati. Sincerely, Justin Agus Assistant Front Office Manager

"Very nice hotel "

4
14/10/2016

I visit this hotel first time in Manila but all time I visit his branch in Cebu and also in saudi the quality is the same around all and the same service and this is give me the idea to never change this hotel around all the place and check if there branch of best west hotel is international hotel and the staff so nice

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Wasshope, Thank you very much for your positive review of Best Western Hotel properties as well as our very own property- Best Western Oxford Suites. We are delighted to know that you always had an outstanding stay with our brand and that our service made your stay more memorable. We hope you will have the opportunity to visit us again here in Makati. Warm regards, Marlon Samson Hotel Manager

"Old and worn. "

2
13/10/2016

Having stayed at the Best Western in Puerto Princesa and in Cebu and having been met by clean and modern rooms we didn't do as much research as we should face. When entering the room we were immediately met by the smell of cleaning chemicals - the smell is so strong it's almost a little nauseating. There were hairs on the bed and a couple of small droplets of what looks like blood on one of the pillows. Otherwise the hotel itself is just old and showing good signs of wear and tear. Staff are attentive and welcoming and this place actually has a decent internet line. So it's not all bad.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Jamie O., Thank you very much for choosing to stay at Best Western Oxford Suites Makati and for sharing your experience. As a valued guest, we appreciate your comments and constructive feedback as they help us in our goal of continually improving our products and guest services. In this regards, we are very sorry for all the inconvenience that made your stay with us not completely delightful. Please accept our sincere apology for the strong smell of chemicals in the room and the hair strands and drop marks on bed. I will discuss your feedback with our team so we can better address the concerns you have raised. As for our rooms, we would like to inform you that we are currently doing room improvement on a per area basis to update the looks of our rooms. Our goal is to provide a superior service and stay to every guest and we hope that you will consider returning again in the future. We look forward in welcoming you back! Sincerely, Marlon Samson Hotel Manager

"Clean spacious rooms....in the heart of the red light district"

4
12/10/2016

This hotel is good value for money - clean, spacious rooms, and staff are very friendly and helpful. They even brought up a baby crib for our year-old son at no extra charge. However, we were concerned about him crawling around the floor as the carpets are old and need to be replaced or a good shampoo. Or perhaps they just look like they're dirty because they're so old. Regardless, housekeeping didn't vacuum the floors the next day when we returned after a day outing. Still bits of popcorn on the floor so had to call them to come up to vacuum, which they did. We had problems with hot water here - there was none. On the first night maintenance came by twice to deal with it. Managed to get the hot water heater to work but told me that we had to run the water slowly as it heats as it moves through the pipes. This was for our son to take a bath. Despite the hassle, it was nice to have a full size tub. Other than that, the hotel is located in the heart of Makati's red light district, surrounded by night clubs, girlie bars, and a "tequileria" directly across the street. Prior to coning here, I didn't even know Makati had a red light district. You'll hear music emanating from the street below at night, but it didn't keep us up. They have good black-out curtains in the room. The only annoying thing regarding noise was the damned clock radio alarm that went off at midnight despite the button being switched to "off". Alarmed again a few minutes later so just unplugged it. Restaurant is average. Don't think it's worth paying the additional amount for "breakfast included". For dinner, the grilled tuna, both types of pancit, and mashed potatoes were way too salty. Ripe mango shake was very good, albeit overpriced. Still, I'd recommend this place, unless you have young kids with you. Not the best place for them to see the seedy side of Manila.

"Average"

3
06/10/2016

In comparison to other hotels in makati this is by far the furthest away from greenbelt that I have stayed at. This area of makati is well known for the dirty side of makati. The rooms are decent size and the amenities are ok, it could do with some renovation. I did find the walls completely paper thin, often times I could hear people walk the hallways and conversations from the room next door is often heard. Breakfast is pretty ordinary. It is not a luxury hotel, however, if you wants just a place to stay without the bright lights of SM makati and greenbelt, then this will do. It took a good 30 mins to walk to greenbelt from Oxford suites and good luck if you want to catch a taxi without getting ripped off.

"Location is Perfect"

4
05/10/2016

This is the first time I have stayed here and I must admit I wasn't sure what I was going to get. The location is in the heart of the Entertainment District and is also very close to shopping centres. There are a lot of restaurants in the area and places to relax and have a drink. The Staff were very helpful and friendly on check-in which is always a good sign. The size of the room is quite big with a good sized bed, TV, Executive Desk & Chair and Lounge Chair. The Bathroom was well set out and the shower was quite large. The room had everything you need except snacks which you look forward to every now and then. There was beer and soft drink in the Ref however that was all. Overall I enjoyed my stay there and would recommend this Hotel to anybody who is looking for Location, Location, Location and good value for your money.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Wineguy, We really appreciate the time you spent in doing this review and we thank you for choosing Best Western Oxford Suites Makati as your home away from home while in Makati. We are very delighted to know that you enjoyed your stay with us and that our strategic location and the quality and set-up of our guest room made your stay comfortable. Regarding the snack in the room, we appreciate your feedback and we will look into the possibility of changing our selections of nuts, cookies, chips and noodles for guests enjoyment. It was a pleasure having you as one of our guests and we appreciate very much your gesture in sharing your experience us with all the travelers here at TripAdvisor. We hope that we can be at service to you again soon. Sincerely, Marlon Samson Hotel Manager

"Great location and large rooms"

4
27/09/2016

Located in the heart of Makati, the hotel is close to shopping centres, business district and entertainment venues. I was impressed with the size of the room. There is a large desk and an executive chair, which makes working in the room quite enjoyable. Not much for view of the city. However, if you are a smoker you can either smoke in the balcony or leave the door open. Breakfast is ok and mostly Filipino food. Overall I am quite happy with the hotel at this price level.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear John O, Thank you for sharing your experience with us at Best Western Oxford Suites Makati. We are pleased to read your feedback that you enjoyed our convenient location, the spacious area and set-up of our guest room. Our chef works hard to provide a variety of offerings for our complimentary breakfast and we will do more improvements with our menu cycle. Once again, thank you for your review and we are pleased you enjoyed your overall stay with us. We hope you will have the opportunity to visit us again sometime soon! Warmest regards, Marlon Samson Hotel Manager

"Poise under fire / I was very happy"

4
25/09/2016

This is the 4th time I have stayed at Best Western Oxford Suites Makati, and again, they didn't disappoint. No one at Oxford Suites will tell you that their hotel is a 5 star experience, but for their 3+-4 star classification we surely do get value for the money; as all I really need is a clean room and excellent service and they continue to deliver that beyond any reasonable expectations. This time out, a calamity struck in respect to their cable provider crashed and all their subscribers (Oxford Suites included) had no cable for a few days. Certainly, this was completely outside Oxford's control, but how they reacted to it absolutely was inside their control. I was a regular guest (not in their best/most expensive room) and almost immediately someone came to my room, not only with a DVD player but also with a selection of complimentary movies for me to choose from. It really didn't matter to me that I had already seen the movies they had to offer me - what really mattered to me was that they did everything in their collective power to insure I had the best stay possible (regardless if the cable was down). They made sure I had a clean room, decent breakfast, the best service that was inside their power, (and most importantly) a smile from every direction. For me, great service and smiling faces are everything, so for my next trip to Makati I will only choose Best Western Oxford Suites. If you're on a budget and you make that same choice - you'll be glad you did. Matt Los Angeles, Ca. USA

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Matt R, Thank you so much for your honest and detailed review! We really appreciate that you took the time to provide valuable feedback about your recent stay with us. We are happy to hear that you enjoyed your guest room and appreciate very much the gestures of our associates in making your stay comfortable and satisfying. We can't thank you enough for the kind words you shared to your fellow TripAdvisor travelers and we look forward to the pleasure of welcoming you back. Sincerely, Marlon Samson Hotel Manager

"Declining Accommodation Standard"

2
15/09/2016

My 4th stay in 12 months. Room facilities standards have dropped significantly in last 6 months. No control over Air Con operation (only on or off). Room damp odour from Air Con leaking onto carpets. In-room safe not working. Staff busy with reception counter administration duties in priority to customer. Will stay elsewhere in future.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Mr. John, Thank you for taking the time to share your feedback regarding the challenges that you encountered during your recent visit at our property. On behalf of the entire team, I would like to apologize for the inconvenience you have experienced as this was really below to our level of standards. We have discussed your concerns to all department heads and everyone feels sorry and concerned of your disappointments. Please be assured that we will act on these immediately and proper disciplinary action will be given to those who are responsible in not doing their job well. We hope that you will accept our apologies, as we are eager to regain your trust and confidence to our team. Please e-mail me directly to [email protected] should you decided to give us another chance so that I can personally handle your reservation and ensure that we provide you with a superior experience. Sincerely, Marlon Samson Hotel Manager

"Very good hotel"

4
13/09/2016

I was there on holidays since August the 5th to 20th 2016. Rooms are good and clean. Receptionists are pretty and kind and efficient. Also the guys at the doors are friendly and efficient. Price is good considering quality. The area is fantastic: Burgos corner Durban street, 30m far from Makati Avenue. You can find everything you need: bars restaurants pubs nightclubs 7eleven taxi, even police station. You are just 15 minutes far from Greenbelt even with heavy traffic. No noise in rooms from outside. Good air conditioning. Mini bar and chassfort in rooms. I am totally satisfied. Maybe just elevators could be improved: if you live on higher stories, it takes long time to go up and/or down.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear 713alesandro, Thank you for writing a review of your stay at Best Western Oxford Suites Makati. We are extremely appreciative of all your kind words about the comfort of our rooms and the strategic location of our hotel. We have shared your compliments on service with our team members and we take pride in continuing to provide our guests with excellence in quality. Your feedback with our lifts was noted and will be prioritized on our maintenance issues with the building management. We appreciate your comments and concern and hope you may look for accommodations with us in the future. Warm regards, Marlon Samson Hotel Manager

"Nice and clean hotel"

3
09/09/2016

Room is clean and spacious. But the Carpet on room and hallway is kinda old and smelly (need to replace or maybe carpet shampoo) Our bathroom curtain was dirty. Front office associate was not accommodating during our check-in and even not smiling... Wifi connection thumbs up! Room rate just enough. Thanks!

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Rebekah, Thank you very much for your review! We really appreciate that you took the time to provide valuable feedback about your recent stay with us. We are happy that you enjoyed your guest room as well as the speed of our internet connection. I apologize for the overlooked on the condition of the shower curtain in your bathroom and for the cold reception of our staff at the front desk. I discussed these concerns to the respective department heads and proper monitoring and coaching will be done to these individuals. We hope that you will accept our sincere apologies, as we are very eager to regain your trust and confidence to our team. If I can be of assistance in the future, please do not hesitate to contact me at [email protected] Sincerely, Marlon Samson Hotel Manager

"Very friendly staffs!!"

4
31/08/2016

stayed here for overnight with my sister before going home to Tacloban from the USA the room was clean, good value for money, good food was served , staffs were very friendly, had a good spa and full body massage room service at a very affordable price.

"2x here"

5
31/08/2016

stayed at the palace right across the street. moved in 2 days the oxford hands down far better service , internet, tv, food. be carefull getting room facing borgiuos st . noisy at night all night. lucky i sleep with tv on

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Michael, Thank you for sharing your experience with us and to other TripAdvisor travelers! We are extremely appreciative of all your kind words about our service, internet speed and food. We apologize for the challenges you faced regarding the noise outside and we will take note of your room location preferences so that we can serve you much better on your next visit. We look forward to the pleasure of welcoming you back at Best Western Oxford Suites Makati. Sincerely, Marlon Samson Hotel Manager

"Unauthorised Charge on my girl friends credit card"

1
20/08/2016

My girlfriend made a reservation with her credit card - and this hotel took an advance payment and refused to refund it. When we tried to cancel the stay - she was then charged a no show fee. Our credit card company is now dealing with this - and I hope and expect the credit card company to come down very hard on these crooks

"I keep coming back again and again..."

5
15/08/2016

My fav hotel on Burgos street. It's in the middle of all the action (nightlife and bars), spacious rooms, very efficient housekeeping and front office and the rates are decent too. What makes this hotel special for me compared to all the rest on P.Burgos are the staff. Since they became Best Western as opposed to just Oxford Suites, the level of service is very noticeable and I commend the new management on this. Very professional service and courteous at all times. Security is strict at the entrance which is for our own safety. Lots of restaurants and bars within a 1km radius around the property. Thoroughly recommended. See you in September guys :)

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Fadil 1, Thank you for sharing your experience with us at Best Western Oxford Suites Makati and to other TripAdvisor travelers. We are pleased to read your feedback and appreciate your kind words for the hotel especially your commendation to the excellent service provided by our staff, our convenient location, the comfort and cleanliness of our guest rooms and the way we handle the security of our guests. We look forward in welcoming you again this coming September and we wish you a fantastic day. Best regards, Marlon Samson Hotel Manager

"Short staycation"

4
29/07/2016

We need yo stay for 1 night at makati area because we have something to attend the morning and we decided to stat at oxford suites makati. Due to high occupancy they decide to upgrade our room to executive room with out any charges. (Yehey) The room is too big for the two of us. My husband enjoy the lounge of the hotel with live band during dinner. Me i enjoy the bath tub who makes me completely recharge after a toxic week at work. Their buffet breakfast is good. Over all we enjoy the stay one thing is not good is their wifi which is not working until we check out.

"good, clean, OK location (not for family) and value for money"

4
26/07/2016

everything was OK for the price I paid and also better that I got an upgrade to a suite. Rooms were clean , sunny and well ventilated. I wouldn't recommend this location for family as there are many bars and 'other business' activity.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Manoharm7, Thank you very much for your review and for taking the time to share your recent experience at Best Western Oxford Suites Makati with other TripAdvisor travelers! We are very happy to hear that you enjoyed your upgrade and noted the cleanliness of our guest room. It was indeed a pleasure having you as one of our guests and we sure hope to have the opportunity to welcome you back soon! Warmest regards, Marlon Samson Hotel Manager

"Good value for money"

4
25/07/2016

I was a bit concerned after reading the reviews. But once checked in and seeing the room (Deluxe), my fears abated. Room was clean which is the most important thing for me. Bed wasn't the best but was more than acceptable. My only issue was the aircon which directs air straight over the bed. Checking was quick, room cleaning efficient and laundry was returned on schedule every day for 6 days which is more than I can say for a lot of other hotels. Certainly isn't 5 star, but neither is the price. Will stay there again.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear AVB 2000, We want to thank you for taking the time to provide valuable feedback about your recent stay with us. We are delighted to know that your overall stay with us was more than acceptable and that your fears were abated. Your observations are important to us, and your comments are dully noted especially your feedback on the air flow of the /AC unit towards the bed. I truly appreciate you bringing this to our attention, as this keeps us working harder to improve and continue to strive better each day at what we do to serve guests like you. It was a pleasure to have you as one of our guests and we look forward to welcoming you back on your next stay with us. Sincerely, Marlon Samson Hotel Manager

"Good and clean"

4
23/07/2016

Best Western Oxford suites not to be confused with best Western antell which is close by. The Oxford suites accomodation is much better than the antell annexes. The one downside or positive dependind on your point of view is that the hotel is in the heart of the red light district which is very obvious at night time. Friendly and polite staff and good value for money.

"Needs new management. Slow housekeeping service, No available rooms even after 2pm."

2
04/07/2016

I also work at a hotel back home at Australia, stayed here for 5 nights. I observed their system from check in, room service, housekeeping calls to check out. Check in - Very professional FO department. However, I arrived past 2pm around 4pm and the room is still not available. They did the standard check in procedure first and gave me a welcome drink then asked to be seated while the room is being prepared. LITTLE DO THEY KNOW I UNDERSTAND TAGALOG since I'm half pinoy. So while I'm there signing on the registration form. I'm amazed how FO's here compromise and talk to guest even though there are still no vacant clean rooms. They call the HK supervisors, BEGGING FOR ROOMS. I pity FO's here. They do everything, theyvare the concierge and telephone operator aw well cause they don't have that! Chaotic work. As much as they can they accommodate guest properly, while answering telephone calls, errands from how many people at the same time. Multitasking at its finest. I see them taking notes when there are request, not just from the guest but also from housekeeping supervisors too. (I identified the supervisors because of their uniform and heard their name at front desk then seeing them at hallways so yeah i knew who they are) How crazy is that? Such poor management, housekeeping supervisors should have direct contact with their respective room attendants for fast & efficient communication/service. Housekeeping - Room attendant Rey, charlene and arlyn are very kind and they are polite. The room attendant i encountered as rude is rhudy ann/anne? She looks like she doesn't like her job or something, grumpy. Also, the housekeeping supervisor rudy the old man with glasses? Over heard him in the hallway while I'm waiting for the elevator Ranting "ANG KULIT NG MGA FO SA BABA SABI NG PUPUNTAHAN KO PALANG KWARTO, KAINIS". - what kind of supervisor is this? if he doesn't know how to respect his co-workers then he should resign. Very incompetent Check out - Checked out at 12, and i guess its lunch time so room attendants took quite awhile to check my room, it took like 30 minutes. before i got cleared. I like naming them so future guest will know who is who. The building is old, the rooms too and smelly carpet. Very few housekeeping staffs obviously that's why its slow. They have many guests so room transfer takes too long. Its a 3 star hotel yet this one doesn't really appear to be one.

"Good hotel, fair rate"

4
27/06/2016

Like most Best Westerns this place is good. Spacious rooms, even the standard room. Shower and bathtub available. Nice view at the higher levels. Just the free wifi connection is poor. Outside the hotel lots of bars and restaurants, all closeby. Maybe annoying are the streetvendors (Viagra etc) and the very young ladies....

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Theo J, Thank you very much for your review and for taking the time to share your recent experience at our hotel with other TripAdvisor travelers! We are so pleased to know that you enjoyed the space, comfort and the outside view of your room as well as the strategic location of our property. It was our pleasure to have you stay with us and we are happy to inform you that we are now in the process of upgrading the strength of our Wi-Fi signal. We hope you will have the opportunity to visit us again soon. Warmest regards, Marlon Samson Hotel Manager

"Poor experience - Not Recommended"

2
21/06/2016

On arrival the non-smoking room I had requested was not available. I was put in a smelly smoking room and eventually moved the next day. The restaurant is currently closed "for renovation" but open for breakfast although there seemed to be no evidence of construction. Room service is available. The buffet breakfast was very patchy. Some days OK and other days the 6 choices of hot food were nearly inedible. Juice is orange or pineapple "drink" i.e. a form of cordial. Tea, coffee and hot chocolate (quite good). Table clearance slow. The room was without hot water for 3 days despite 5 requests for assistance. The cable TV was inoperative for 2 days and repeated requests for updates were met with shrugs and "don't knows". The air-conditioning failed. It seems there are real problems with the internal electrics, causing regular short-outsof fuses. Hordes of small ant-like insects infesting the area around the refrigerator area. Room safe and adequate cupboard space. Laundry service OK. On the plus side, the location is excellent and the room size is good. The price is consistent with the area and much less than near the business centre of Makati. The porters are helpful.

"Excellent stay "

5
16/06/2016

I had checked to the hotel for four nights. I have to admit that this is one of the best service I received for my entire stay. The standard of service level is awesome. Especially from front office and housekeeping. Both department very efficient and personalized. It will be incredibly a miss is I fail to mention the staff names. FRONT OFFICE: Paul, Sheila, Jasmin, Juliann HOUSEKEEPING : Janette, Charlene... I will strongly recommend this hotel to my colleagues and friends.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Keegan, Thank you so much for your review! We appreciate that you took the time to provide valuable feedback about your recent stay with us. We are very happy to hear that you had an excellent stay. Our favorite part of your review is learning that our associates was able to deliver their best and personalized service to you. We will share your nice words in our meeting to our associates and to those names you mentioned. We can't thank you enough for recommending us to your colleagues and friends and most specially to fellow TripAdisor travelers who will read your feedback. We sure hope to have the opportunity to welcome you back again soon. Warmest regards, Marlon Samson Hotel Manager

"Dated and smelly. Poor management. Many other far better options close by"

1
15/06/2016

This hotel cost roughly the same as many newer (and better) hotels in the immediate area. I had stayed here several times in the past....and it wasn't bad. This time, it was very evident to me that management is just doing a poor job running this hotel. First off, the rooms stink of mold. Oppressively. The carpet is so dirty, it is beyond words. The sheets are threadbare, and stained. There is not phone directory in the room. No room service menu. No mini-bar pricing card. The AC blows out warm and smelly air. The wifi cuts out continually. You get the picture - it's a very obvious case of management either not caring, or unwilling to do what it takes to make this a reasonable place to stay again. If you want a cheap dump (that is what the Oxford has become) stay at the Citadel just down the street for 1/2 price. If you want a nice hotel, stay at the Berjaya only a few blocks away for the same price - much nicer. I won't stay here again.....

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Shanghai_Traveller 1, Thank you very much for the time you spent in sharing your experience during your recent stay with our property. On behalf of the entire team, I would like to apologize for not meeting your expectations and for the inconvenience you have experienced as this was really below our standard. We have discussed your comments with the concerned departments and everyone feels very sorry and concerned of your disappointments. Immediate actions and service improvements are being done and we are in the process of upgrading our internet connection which can accommodate up to 5 gadgets per room. We are also on our way to completion by the end of the third quarter with our room refurbishments. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience you deserve and for you to see these mentioned improvements. If I can be of assistance in the future, please do not hesitate to e-mail me at [email protected] Sincerely, Marlon B. Samson Hotel Manager

"Nice stay, reasonable price, good location."

3
15/06/2016

We had a nice breakfast, room size is good, very clean and they have balcony. The only issue was we tried to call front desk for assistance and we had to call them 5 times and it took them more than 2 hours to send someone to assist us.

"Hotel running down. Bad location."

2
07/06/2016

Hotel is super old and running down. Location is in red light area which is extremely dangerous for single ladies. Hotel shuttle is ripped off. Everything is as good as its cheap price. Don't expect more than what you have paid.

"Good place. Good location"

3
06/06/2016

For the price, location and quality of the room/hotel it's worth the money. I paid roughly 2500 pesos net but this did not include breakfast. The rooms are large and nice and the location is great but not an ideal location for families since it's very near the red light district. For 2500 pesos net per night or less it is worth staying. If it is more than stay somewhere else.

"Cockroaches"

2
01/06/2016

This hotel is overrun with cockroaches you have been warned The food is very poor and the air con is old and needs replacing In the middle of a red light area so not suitable for families Very expensive transport service from this hotel

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Mr. Manilaguy987, Thank you for the review you made regarding your recent stay at our property. On behalf of the entire team, I would like to apologize for nor exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our guest in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can be of assistance in the future, please don't hesitate to contact me at 632-8997888. Sincerely, Marlon Samson Hotel Manager

"never better"

5
01/06/2016

as always the the staff are just the best only down side the breakfast is aimed at locals and not people from other countries it would be nice nice if they did think of us even if just a little bacon or something

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Davidngemma, Thank you very much for taking the time to share your feedback with fellow TripAdvsor travellers regarding your stay at our hotel. We truly appreciate your commendation to the excellent service provided by our staff and we apologize for not meeting your expectations with our buffet breakfast. Bacon and different kinds of sausages are part of our two weeks buffet breakfast daily cycle and revisions of this will be done to accommodate more days of this kind. Thank you for continuously choosing Best Western Oxford Suites Makati as your home away from home and we look forward in welcoming you again soon. Sincerely, Marlon Samson Hotel Manager

"Old glamour feel"

4
30/05/2016

Good: - very clean room and bath - staff were very courteous even if I'm a local - even though I waited for an hour for checked in, they upgraded my room - comfortable bed - location is great. A lot of restaurants outside and you can walk to Century Mall - since its an old hotel, you get the old glamour feeling. Everything were grand. - great value for your money Not so good: - the hot and cold shower were a bit difficult to operate. It would be either super hot or super cold. - they gave me a magnetic key card but the door knob needs an actual metal key - one staff knocked on my door to check if the room was occupied. (they should know)

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Jose Mari, Thank you very much for the detailed review you made regarding your recent stay at our property. The time you spent in sharing your feedback is very much appreciated and valued. We are delighted to read your good comments on our guest rooms and the many advantages of our location and most specially your good impressions with our staff. We apologize for the delay in the check in process and we will continue to do our best to speed up this procedure. We noted all your concerns regarding the maintenance issues in your room and addressed immediately by the concerned department. As for the room check, it is a morning procedure of our housekeeping department to physically check the rooms for it's actual status and for guest laundry services. A Do not Disturb sign is provided at the door should you want a complete privacy. We will take note of your preferences so that the next time you come back and stay with us, it will be a more memorable stay. Sincerely, Marlon Samson Hotel Manager

"Clean and professional staff"

4
20/05/2016

We spend one night there while waiting for our domestic flight after coming back from Banaue. The room are comfortable and the staff are friendly. We will return there if we need to spleep again in Manila.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Manuf0, Thank you so much for your review! We really appreciate that you took the time to provide valuable feedback about your recent stay at our property. It was our pleasure to have you stay with us and we are pleased to hear that you enjoyed your room and that our staff were friendly. We look forward to the pleasure of welcoming you back and allowing us to delight you/. Sincerely, Marlon Samson Hotel Manager

"Excellent location for nightlife"

4
19/05/2016

Stayed here as a part of a large group on a golfing weeking. Centrally located, near to Green Belt, near to the bar scene. The street outside is very much geared to visitors looking for a good time. Not a family or romantic location. The rooms are large, affordable and clean. Breakfast is adequate with a surprisingly cheerful man on the eggs counter who recommends the fish. He was right, it was good. Frustratingly one of the three lifts was not synced with the others. At busy times eg breakfast that led to long delays.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Jardes2014, Thank you for sharing your experience with us at Best Western Oxford Suites Makati and for the time spent in doing the review. We are delighted to know that you enjoyed the strategic location of our property and the comfort of our spacious and clean guest rooms. Please accept our apology for any inconveniences caused by the defect of one of our three lifts during the time of your stay which is now up and running. I hope that there will be other opportunities to be of service to you again and should you need further assistance, please do not hesitate to contact me directly at [email protected] Sincerely, Marlon Samson Hotel Manager

"Excellent clean accommodation"

4
15/05/2016

Well this was a really lovely room clean & tidy accommodation the staff are fantastic , friendly & welcoming I will definitely return to stay here & the Buffett breakfast is well worth having the chief cooked the best omelettes for us every morning I highly recommend a stay here of your in makati I booked my room from my Quantas app & it was at a great price almost half the normal rate Thank you to all the staff very professional & courteous I enjoyed my stay Cheers

"Disappointed ??"

2
10/05/2016

My actual stay was in December 2014 but I don't have TripAdvisor back then. LOCATION: - I must admit, location is nice since it is near almost everything. From convenient stores to banks to restaurants and massage parlors/ spa. - It is also easy to get Uber, Cabs or Grabtaxi/ car STAFF: - One of the worst experience ever!!! Although, the manager tried his best to pacify me and my partner it is still not enough to give them a good rating. - Their staff members are not well informed of the things that the hotel offers. I have only asked for 2 things and it is very simple - I only asked for STARWORLD Channel and flat screen TV before I booked the room. The online representative assured me that both are available. Of course, both requests are not available upon check in. I was really disappointed and so frustrated because they do not want to refund my money since it is an advance booking. I have spent an hour arguing with them but nothing happened. ROOM: - The room is very spacious but I can't believe that the furniture are so old including the old CRT MONITOR TV. - The air conditioning was broken so the technician had to go back and forth before it gets fixed. - Beds are comfortable though. AMENITIES: - We did not check if they have a pool or gym or restaurants since we didn't go out the entire time because we got tired trying to cancel the room. FOOD: - Our reservation comes with buffet breakfast but I ended up just doing taste test since I did not enjoy the first plate I took. Majority of the food are bland even the fruits. It's really disappointing. OVERALL: - I am not recommending this hotel because it's not worth the price.

"Outstanding hotel and staff."

5
06/05/2016

The staff at this hotel is what makes it shine. They truly work to make your stay as enjoyable as possible. The restaurant only serves breakfast buffet after that you call room service. The buffet is not the biggest I've seen but it was more than enough for me and was alway tasty and served at the right temp. I'm not a big eater but at this buffet it tasted so good I went back for seconds on several occasions.

"amazing staff"

5
05/05/2016

stayed in this hotel for a total of 8 nights in April 2016. some of the rooms really need updating but the staff were more than willing to move me when i asked. this hotel doesn't air condition the hallways or the elevators so... it can get kind of hot when you leave your room. and they desperately need more elevators. but overall, excellent location, amazing staff!! good price, OK building.

"good room ... bad location .. lol"

4
25/04/2016

stayed here with friend as business trip .. the hotel is nice ,,room number 2001. this is the 3rd time stay same room number. the location is ok also as its located near the restaurants .. but unfortunately its with in the vicinity of the red light district ,, as in when u go out at night youll see lots of foreign people looking for hookups ,, lol you will see massage therapist, sex workers, etc. looking for a sideline job .. but over all the hotel is good nice staff courteus and excellent ..

"EXCELLENT OVERALL VALUE"

5
23/04/2016

With a very courteous and professional staff and excellent overall value for a budget traveler, you can never go wrong in making your stay at BW Oxford suites. The breakfast included in the hotel stay is very good and there a lot of choices for locals and foreigners.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Fctmd, Thank you very much for choosing BEST WESTERN Oxford Suites Makati as your home away from from. The time you spent and the feedback you shared was very much appreciated. We are all delighted to know that you had an excellent stay with and I will definitely share your kind words and satisfaction to the team. It was a pleasure to have you we look forward to welcoming you back on your next stay with us. Sincerely, Marlon Samson

"Seedy neighborhood, but a bargain"

1
20/04/2016

I would not stay at this hotel again. It was booked by a coworker because of the value, but the neighborhood (as many have said) is quite seedy (read: Red Light district) and definitely not desirable, even if you're into that sort of thing. The hotel staff was courteous and generally pretty friendly, but it seems they're on the take for the local faire (unconfirmed). The room felt like an old Motel 6, dark and dank. The air conditioning in my room was awful and did not work properly. It was one of those standard Asian wall-mount types, but the flaps fell off when I went to adjust it bc it didn't oscillate per the remote. So, I basically woke up with a headache every morning bc the air conditioning kept blowing on me all night. The redeeming value of the room was that the water pressure in the shower was awesome. Tip: put on those included slippers immediately when you take off your shoes. You don't know what people have stepped on in around the neighborhood. Positive? The location is close to the Century City Mall, which is a nice getaway from the heat and noise. They have great food up in "Hole in the Wall" food court (trust me, it's good). Also, nearby there's a SM supermarket and open bar in the courtyard.

"Comfortable room but smelly carpet"

3
18/04/2016

Pros: -Room was comfy. -WiFi connection was not fantastic but enough to get work done shooting some emails. -aircon was cold and quiet. -bathroom was clean, came with a tub. -alot of 24 hrs ministops around. -TV was great, had lots of channels. - Cons: -carpet flooring was smelly. -water pressure for shower was rather weak and shower head was not adjustable so for my height (1.84m), I would need to either bow my head or half squat during shower. -situated along a narrow alley so for dropping off or picking up, you would need to hop off or get into the car as quickly as possible to prevent holding up the traffic. - lots of transvestites canvassing for business just outside the hotel entrance that it gets irritating if you would just want to go out to grab a bite or some groceries. Not suitable if you are lady and staying alone. May be mistaken for a street walker since the whole Street is full of bars and clubs. -hotel breakfast is miserable. I booked the room without breakfast. Paid 440 peso and ended up having a cup of coffee and 2 sunny side up. - this hotel also leases out rooms for long term stay. There are 3 lifts serving the 20 odd floors and it takes some patience waiting for the lifts especially during the morning and evening time.

"Good hotel, no problems"

4
18/04/2016

Hotel is about 2kms away from Glorietta/Landmark shopping district, but is also $150/night cheaper than staying down in that part of town. A taxi from hotel to the 'Landmark' shopping centre is about 80PHP ($2.50 AUD), or you can walk it in 15-20mins. A few night clubs in the same street as the hotel, as a single travelling business man I was offered various 'services' whilst walking around at night, but they were not very pushy. Hotel is fine, pretty comprehensive buffet breakfast. Helpful and friendly staff. Stayed on the 24th floor. no noise.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Dave, Thank you for the review of Best Western Oxford Suites Makati. Our guests love our ideal location for easy access to entertainment, dinning, shopping and sight-seeing. We're glad that this was a convenience for you throughout your visit and we are happy to know that you enjoyed our buffet breakfast and the service of our staff left a good impression on you. We look forward to your return and wish you the best. Sincerely, Marlon Samson Hotel Manager

"Customer Service at it's finest"

4
17/04/2016

I have had an opportunity to stay at this property for two nights last week. It was fabulous. Check in and check out was pretty smooth and hassle free. Thanks to Paul and to AFOM Justin. Special thanks to HK Staff for looking after my needs so well, Janette and Rudy made sure my requests were attended to in a timely fashion. I will definitely keep on staying at this property when I am in Makati. Keep it up Guys!

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Adventurousspirit16, Thank you for your nice review of Best Western Oxford Suites Makati. We are very delighted to know that you had a fabulous experience during your two nights stay with our property and we truly appreciate your feedback for the hotel especially your commendation to the excellent service of Paul, Justin, Rudy, Jannette and the housekeeping staff. We hope to see you again on your next visit. Kindest regards, Marlon Samson Hotel Manager

"Great location, indifferent staff"

3
14/04/2016

The hotel is located right on P. Burgos street in the middle of all the nightlife action. The room was ok. My A/C started leaking water at some point. They got a technician who fixed it in about half an hour. This inconvenience, however, did not qualify me for a free late checkout. Also, one day, I left around 9:30am and came back around 3:30pm. My room has not been cleaned yet.

"Good value for money"

4
13/04/2016

This a hotel which is a step away from the party scene which is loud. It is close to restaurants, a mall and clubs. I had a room on the 20th floor which had a great view but the door to the balcony could not have a key. The room was a bit dated but clean and tidy. The bathroom was big with toiletries and fluffy towels. The wifi was good but only available on one device per room so think of that before you book.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear RandomJLondon, Thank you so much for your review! We appreciate that you took the time to provide valuable feedback about your recent stay with us. We are happy to hear that you enjoyed our location and the view out side from your room. We are also pleased to know that you find our room clean and comfortable. We apologize for the balcony door closure but we have a small notice by the door regarding request to access the balcony. Also, we would like to take this opportunity to inform you that we are doing soft room refurbishment on a per floor basis to upgrade the looks of our guest rooms. For the internet use, we provide additional password upon request for free. We hope you will come back and see us again soon. Warm regards, Marlon Samson Hotel Manager

"Best bang for your buck and right in the heart of the entertainment"

5
10/04/2016

The location is right at the corner of Party scene and the CBD is just 2 min drive away barring traffic. Nice and big rooms with an optional balcony and the beds are made to sleep till dawn. You also get an in-house massage service which is exceptional than the junk ones outside. Staff are extremely nice, polite and helpful. especially Arvin and Czarina

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Arryan, Thank you very much for taking the time to do the review regarding your recent stay at our property and for sharing your experience with other Trip Advisor travellers! We are pleased to know that you found our location very convenient and liked the comfort and space of our rooms and well satisfied with the service of our in-house therapist. What made us more happier was your appreciation with the warm reception and service of our associates. It was a pleasure to have you and we look forward to welcoming you back on your next stay with us. Bets regards, Marlon Samson Hotel Manager

"Nice and clean room."

4
06/04/2016

We stayed one night at this hotel in Makati as a stop over before going to Palawan Island. We chose this hotel because it close to the NAIA airport. What we did not know earlier was the location of this hotel is actually located in the red light district of Makati. There are several clubs along the street with funny name and also young girls and ladyboy wandering around.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Kaanikisena A, Thank you very much for the review you made regarding your stay at BEST WESTERN Oxford Suites Makati and for the choosing our property for your stop over before your Palawan trip. We are delighted to know that you enjoyed your guest room because it's nice and clean. Location wise, we are at the heart of the entertainment district where you can explore different entertainment and dinning options. If only you had the chance to explore around the area, we are just walking distance with major shopping malls in Makati area as well as commercial establishments. The red light district is just one strip of the many attractions in our area and is safe to walk any time of the day. We hope that you have the opportunity again to come back and stay with us and explore the many advantages of our location. Have a safe travels. Warm regards, Marlon Samson Hotel Manager

"good value in makati"

4
05/04/2016

i've been here for six weeks now and overall its a pretty good hotel,rooms are a bit old but cosy enough,all staff are very nice and very helpful,only problem is no hot water at the moment ,but overall a good hotel and very easy to sleep on higher floor...location is great,all nightlife and services just out the front door...room service food is very good...thank you to my buddy rico for taking care of us...will return...a good value hotel in comparison to many others i've stayed in...in makati

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Fletch 531, Thank you for the good review you made regarding your stay at BEST WESTERN Oxford Suites Makati. We are very happy to know that your long stay with us was pretty good due to our strategic location, the quality service of our staff and good food we serve. I will share with the team your appreciation with their quality service specially to Rico. My apology for the malfunction of the water heater in your room, I will have it check immediately and we hope that we can recover with this shortcoming on your next visit. We look forward in welcoming you again soon. Sincerely, Marlon Samson Hotel Manager

"Value for money but little things drag it down"

4
05/04/2016

Clean spacious and functional room. Décor is getting a little old but for the price is value for money. Little things wrong - no hot water. Constant problems in logging onto internet but internet speed is fast once connected.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Michael S., Thank you very much for your review! We really appreciate that you took the time to provide us valuable feedback about your recent stay at BEST WESTERN Oxford Suites Makati. We are delighted to know that your stay with us is worth of your money. We are in the process of upgrading our rooms and internet service and I apologise for the inconvenience you experienced during your stay. Our goal is to provide an exceptional stay for each and every guest and we hope that you will consider returning again soon. We look forward to welcoming you back. Sincerely, Marlon Samson Hotel Manager

"Good Hotel to stay in Makati city"

5
05/04/2016

We had a pleasant stay here. Staffs are friendly and cordial. Malls, markets and nightlife is very near.We stayed in junior suite on 22nd floor and the room is very spacious and nice. From our room it is very nice to view the makati city. From Chandrika Choudhury India, Assam

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Chandrika, Thank you for sharing your experience with us at BEST WESTERN Oxford Suites Makati. We are pleased to read your feedback and very happy to know that you had a pleasant stay with us. Our convenient location is excellent in exploring the area and enjoying the many dinning and entertainment options.We're glad that this was one of the aspect of your decision to choose our hotel. Your appreciation with the kindness and professionalism of our staff will be share to the team to keep them inspired in providing superior service to all our guests. We look forward to your return and we wish you a safe travels. Warm regards, Marlon Samson Hotel Manager

"Book as high up as you can"

3
24/03/2016

Burgos is busy to say the least, being the center of the adult focused nightlife so can be as little noisy. I had a room on the 18th floor and did not get disturbed by noise at all. The hotel is in a good location to access Makati, inexpensive with spotlessly clean rooms. Beds are comfortable, decent storage, a pleasant enough place to stay. Staff are excellent. Recommend due to price and the great staff.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Andre R., Thank you very much for your review and for taking the time to share your recent experience with other TripAdvisor travellers! It was our pleasure to have you stay with us and we are pleased to hear that you find our location very convenient and enjoyed the comfort of our rooms. I would love to share to the team your kind words about their quality of service and we thank you for the recommendation. We hope that you will continue to make BEST WESTERN Oxford Suites Makati your first choice whenever you are in Manila. Warmest regards, Marlon Samson Hotel Manager

"Makati nightlife Burgos St."

4
17/03/2016

Stayed for 2 nights n one-bdrm suite, requested the top floor from the busy traffic and entertainments along the burgos st. a night life district. The hotel is at affordable rate, with renovation is needed, along with the shower system hot & cold. Overall, a relaxing, comfortable stay and enjoyed brkfst each morn. Also, the guest services Paul @ front desk & Ricardo - Bellman, was very helpful upon arrival and departure, which provided valued customer service.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Stevekui,. Thank you very much for the time you spent in sharing your review of BEST WESTERN Oxford Suites Makati during your recent stay. I am are very pleased to read your feedback about your relaxing and comfortable stay with us and most specially the quality of service that our staff has provided during your stay. I will definitely share your kind words to the team specially to Paul and Rick. I would also like to take this opportunity to inform you about our current room refurbishment and we are on our last phase to complete all the guest rooms. We hope that we can be at service to you again and see this improvements and we look forward to welcome you back. Warmest regards, Marlon Samson Hotel Manager

"Good location for entertainment"

3
16/03/2016

Its located good entertainment location for friends. Hotel price reasonable and need continues maintenance cause i keep called for fix hot shower in daily. Otherwise nice breakfast and need more collection.surround with many Bar and fast food junction for everywhere.Somehow so pricey metro manila of course Makati :)

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Arban, Thank you for choosing BEST WESTERN Oxford Suites Makati as your home away from home and for sharing you experience with us. We are very please to read your feedback about our strategic location and the value of your money's worth with your accommodation. Our Chef works hard to provide a wide variety of offerings for our complimentary breakfast and we will keep on improving to offer more quality within our standard hotel category. We are also happy to inform you about our on going room refurbishments and we will be able to complete the project within the year. We hope that you may consider a future visit with us again. Sincerely, Marlon Samson Hotel Manager

"Nice Hotel in Seedy part of the town"

3
14/03/2016

If you are trying to find a Hotel in the Seedy part of town with hookers and people trying to sell you erectile dysfunction pills and bars that have all Filipino women and all the men are not then you can check right into this hotel and bring your hookers right up to the room no problem. I was on the elevator with 2 very very elderly men and 2 very very young females i thought the 2 young girls would get off the same floor and the two old men would get off same floor but 1 young girl and 1 very old man getting off floor together = $$$$$ also it was kind of far from airport

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear 45 Countries, Thank you for choosing BEST WESTERN Oxford Suites Makati as your home away from home and we appreciate the time you spent in writing a review regarding your stay. Our convenient location is excellent for exploring the area and enjoying many entertainment and dining options. Though the surrounding area is very lively at nigh,you may walk any time safely and have the options to ignore the street vendors and they will not bother you at all. Our property practices equality but with cautions. The safety and security of our guests is one of our top priorities. We welcome guests of our in-house guests to access the hotel provided they adheres to our security policy. Your kind word word about the hotel is very much appreciated and we hope that we can still be at service to you in the near future. Sincerely, Marlon Samson Hotel Manager

"So bad,.....you wil not believe"

1
11/03/2016

Needs new management quickly. 1) When you first walk in the hotel there is unclean smell, that is mixed with from air freshener, then this unclean smell gets worst in the elevator and thru out the hotel, especially your home 2) Rooms are dirty, carpet is nasty, walk around with white socks, and look at your socks, house keeping does not use a vacuum that works effectively 3) ants and cockroaches, leave some sweats out on the sink and you will see. 4) all the equipment in the gym was out of order signs on them, saying new equipment on order 5) hot water, kept going out (5x) until I realised how to jimmy rig the heat to stay on by watching the maintenance jimmy rig the repair. 6) management tried to commodate me with a better, after forgetting to clean my room and calling guess service keep ignoring my request (2x) for new towels 7) view outside was view terrible, every night, working girls and homeless rush you immediately stepping outside. This hotel is only good for one thing, single, save money, and do your secret business. This is the naughty hotel, some staff was really nice.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear RD, Thank you for taking the time to share your feedback regarding your recent stay at our property. On behalf of the entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our guests in the future.I will discuss the different concern you raised to all concern departments so that this will be given an urgent attention specially the room you stayed. I hope you will accept my sincere apology and I am eager to regain your trust and confidence to our team. Please e-mail me directly to [email protected] on your next visit so I can personally handle your reservation and ensure that everything will be perfect thus time. We look forward to the pleasure of welcoming you back and allowing us to delight you. Sincerely, Marlon Samson Hotel Manager

"Hotel with NO Hot Water"

2
09/03/2016

Location wise, this hotel is just by P. Burgos. Plenty of pubs and restaurants around. The Century City Mall is about 5 minutes away and it has a very nice food court. However the hotel itself is crap. Though room is sizeable, the air-cond is way too loud. Worse, the heater does not work and I would shiver every time after my shower. Complained to the front desk and they said they would get it fixed. 3 nights later, I happily checked out, never to return.

"Pleasant as Always"

5
07/03/2016

Came back again to wind down after the PAL Golf Tournament in Pampanga. As always the check in process was simple and painless and greeted pleasantly by the front desk associate. The room was nice and comfortable but the A/C split unit component in the balcony was very loud and irritating despite the closed windows. The breakfast dining area was clean and complete with good food available to get the day started. The hotel staff throughout the facility,,i.e., restaurant, housekeeping and spa personnel were as courteous as always which made the 2 night stay enjoyable.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Mr. Nito D., Thank you very much for continuously choosing BEST WESTERN Oxford Suites Makati as you home away from home. We are delighted to know that you always had a pleasant stay with us and that the service and kindness of our staff made your stay more memorable. I will definitely share your kind words and nice review of our property to the team. My apology for the disturbance caused by the air-condition noise out side the room, I will have it check immediately so that it will not create any inconvenience for our future guests. Thank you for sharing this feedback to us. It was a pleasure to have you as one of our loyal guests and I look forward to welcoming you back on your next visit. Sincerely, Marlon Samson Hotel Manager

"Solid choice in the Makati area"

4
06/03/2016

My stay in Oxford Suite was completely satisfactory. Yes, even on the 15th floor you have some street noise, but I didn't find it distracting. The hotel staff was helpful; telling me were to buy my cell card, location of a super-market, and arranging taxis. Three fast elevators and pleasant lobby will add to your comfort. The only annoyance was men on the street trying to sell erectile medicine and perhaps there were some loose ladies about, but nothing aggressive. I didn't eat in the hotel restaurant, but there were terrific choices of those and club in the immediate area. I recommend the property.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Mr. Bill E., Thank you for sharing your experience with us at BEST WESTERN Oxford Suites Makati. Our team is proud to read your compliments of their commitment to excellence in service. We are also happy that you find our location excellent for exploring many entertainment and dinning options. We apologize for the noise you heard in your room coming from outside street and we will take note of this so that we can allocate you on the other side of the building for a more silent area on your next visit. It was a pleasure to have you as one of our guests and I look forward to welcoming you back on your next stay with us. Sincerely, Marlon Samson Hotel Manager

"November 24th thru the 29th 2015"

2
10/02/2016

Be very careful when booking this hotel the restaurant staff is absolutely magnificent front desk very good also but as far as the rooms go they're all individually owned condos Best Western rents them for the owners I asked for a non smoking room and was put into a smoking room the smell was unbearable call the front desk to tell them about the problem and that I wanted to change rooms they said they had nothing available had to till the next day no other hotels when I have that kind of a problem before had waived the cost of the room for that night here they wouldn't even think about it would never stay here again most of the rooms are old and outdated stay someplace else

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Jimmy B, Thank you very much for the time you spent in doing the review regarding your stay at our property. We apologize for the inconvenience you have experienced in our hotel during your stay. Our team's goal is to provide our guest with a superior experience and that of your situation requires a room transfer or upgrade depending on the availability of our hotel. A remedy should have been done to address your concerns. I will review this incident and ensure that this will never happen again. In spite of your experience, I thank you for sharing your nice words about our staff and this will be shared to them. Regarding our rooms, we are currently doing refurbishing and we are about to complete our 157 rooms by mid of this year. We hope you may consider a future visit with us so you may see the improvements and be able to provide you with a superior experience. Sincerely, Marlon Samson Hotel Manager

"Winding down Baguio Trip"

5
01/02/2016

Great location, close to shopping center and airport. Good room accommodation and excellent staff throughout the hotel. Nice entertainment with live band in the dining area during my stay. In room massage service available and good breakfast menu to start the day. Will stay there again on next trip to the area.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Nito D, Thank you for sharing your review of BEST WESTERN Oxford Suites Makati. It was very delighted to know that you had a memorable stay with us and that our central location, good room accommodation, breakfast and friendly staff left a good impression on you. It was a pleasure to have you and I look forward to welcoming you back on your next visit. Sincerely, Marlon Samson

"decent place"

3
27/01/2016

stayed here for one night as we were flying elsewhere the next day. price is ok, hotel is a bit old but not too shabby.. location around the hotel felt a little 'red light' to me tho, lots of bars and nightlife. we ended up taking a cab to the ayala mall as there was nothing interesting nearby that was of walking distance. with so many other hotels around, i'd probably stay elsewhere next trip to manila..

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Ilifar, Thank you very much for choosing to stay at BEST WESTERN Oxford Suites Makati and for sharing with us your experience. As a valued guest, we appreciate your feedback as they help us in our goal in continually improving our products and guest services. I am sorry if you felt uncomfortable with the night bars neighbourhood but our location is also walking distance to two classy mall - The Century City and Rockwell. Our staff are very glad to accommodate any inquiries regarding nearby attractions of the hotel. I personally would like to regain your confidence and hope that there will be another chance for us to provide you with superior experience. Should you need further assistance in the future, please do not hesitate to contact me at [email protected] Thank you very much. Sincerely, Marlon Samson Hotel Manager

"never stay here!!!!"

1
27/01/2016

a terrible hotel,we got here last monday jan 25 we entrusted our luggage to the staff coz we need to do some shopping and when we get back and finally went up to our room one of our luggage handle was broken,sink is not working properly..airconditioner not runnin smoothly..ants are everywere..internet was horrible too...we are booked for two nights but not really happy so we moved to picasso..i will never come back in thos hotel..security is not tight as well..horrible place..

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Ybette S, Thank you for your review of BEST WESTERN Oxford Suites Makati. On Behalf of the entire team, I would like to apologize for not meeting your expectation. As a valued guest, your satisfaction is very important to us and your feedback will be used to implement improvements to ensure we offer a better experience for our guests in the future. I will be asking for an investigation for your broken luggage handle and will make sure that this incident will not happen again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Sincerely, Marlon Samson Hotel Manager

"Not all Trip Advisor comments are valid"

4
26/01/2016

I was concerned about a trip adviser comment claiming her 'cat' caught fleas at this hotel. My first concern was 'does this hotel allow animals?'. Anyhow I called up the hotel before my trip to see what was going on. Anyhow I decided to try it out and I found it to be fine, no fleas and no cats! I found the staff very helpful especially arranging our tour at such short notice. I guess some people have a bad experience in some hotels but my views are completely impartial and I would consider this hotel again both for customer service and budget value!

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Sean, Thank you for choosing BEST WESTERN Oxford Suites Makati as your home away from home. We appreciate very much your time and effort in doing the review and sharing your experience in our property during your recent stay. You are right that we do not allowed pet at the hotel for now and we never experienced allowing guests to check-in with a their pet for we are not ready yet to accommodate our little friends. We are still polishing our policies and procedures on this. Your kind words to our staff was shared during one of our meetings and we thank you for considering us again on your future visit. Kind regards, Marlon Samson Hotel Manager

"Less then expected"

3
21/01/2016

We have stayed at a lot of Best Western's recently and this one just didn't cut it. Location was ok and price was fine. Very hard to get more then one hand towel and they offer no facecloth. When we were leaving we had a few hours to kill. Front desk admitted they were far from full. House keeping admitted they wouldn't get to our room for a while, but they refused us a late check out and we spent an hour sitting in the lobby. As to room, we had them get the air con going 4 times, and spent one very hot nite. Bed was small and not too good. All in all there are lots of hotels in the area and I think we will try a difrent hotel next visit.

"Overnighting in Makati"

3
12/01/2016

Spent two nights in the Oxford Suites this trip, and previously spent ten nights here a couple of years ago. One thing I can say about all my stays in the Philippines is that the staff were always friendly and helpful. This place is comfortable and pretty good for the price. Previous visits had me enjoying the in-house band playing in their downstairs private room, complete with a bar. New Year's Eve had the same band playing on the roof, with the magnificent city-wide fireworks that go for about 40 minutes full-on but have spurts that make it to an hour altogether. Really worth filming - it's great. Back when the Australian dollar was 45 pisos to the dollar (currently around 33/dollar), dinner and drinks with the band cost AUD$18 +/- and was worth every cent. Now, the actual residence is getting a bit old, and you can see the age in the place, but it's still worth the money you pay to stay here, as you're in a central location, which is hard to beat. One problem I had is with the toilets in most places, as they are all too low, and the flow is of the American design, which means there's more water in the bowl, and that's what is used to flush the toilets, which means that they block easily. Not saying that I'm expelling more than anybody else, but I did notice that I had this problem with most places in which I have stayed. Many times I've had to ask for the plunger, and most places ask you to put any extra tissues used in the bin rather than flushing them. The bed was comfortable enough and that has remained a constant with my stays here. Breakfast is good and reasonably priced and you can ask for an omelette to be made especially for you. This was the place that served the best breakfast on this trip according to my tastes. While only staying here for two nights, I had to ask them to remagnetise my keycard twice, as it failed to open my door, which is a small peeve, as I was tired and hurting and then had to go back down in the elevator to get reception to do that for me. In conclusion, this is a good-priced stay and is very well located and a very short walk to the bars. It only cost AUD$6 to get to this place from the airport, yet took about 3/4 hour due to the traffic. It's worth the money, with only one place being in contention for equally close location but looks a bit younger and more flash than the Oxford Suites. (No names, no pack drill).

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Mr.Taurpedo, It was a pleasure reading you review and thank you very much for taking time in doing this and for sharing your past and recent experience in our hotel. We thank you for the business you gave and valued the feedback and we will use them to implement improvements to ensure we offer a better experience to you and for other guests in the future. We hope that you will come back and see us again soon. Warm regards, Marlon Samson Hotel Manager

"Perfect base of my Endeavor"

3
09/01/2016

Booked for a 2-night stay from Agoda for $109, stayed with my mom as it's close to German embassy of which I had an appointment by the next day. Room was exceptionally neat despite of its age. It has a dainty bath tub and a nice view since we were on the 23rd floor if I recalled it correctly. I chose the non smoking room even though I'm a smoker, only because I was with my mom. LOL. We didn't picked the option that includes breakfast as we wanna try the restaurants nearby also because we'll just miss it, but we had our brunch after my interview which is average. I'm a bit picky with flavors. I personally would recommend this hotel.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dearest Aly A., It was a pleasure reading your feedback regarding your recent stay at our hotel. I am happy that you and your mom had a nice and comfortable stay and appreciated the many advantages of its location. I hope that we can still be at service to you in the near future. Warm regards, Marlon Samson Hotel Manager

"Decent"

3
07/01/2016

Had a stay here. Building and hotel is old; but in terms of space, the jr. suite was still big and still had the nice window view. The hotel receptionist check us in only after 30 minutes despite being on schedule. Breakfast is alright; still has the selection that required.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Jimcheng222, Thank you very much for the review you made and for the time you spent in sharing your feedback regarding your recent stay with our property. By telling us what you like about your stay and how we can improve, you are helping us deliver a superior experience for your and other guests in the future. Your satisfaction is important to us and we will be using the feedback you gave us to implement changes and improvements to ensure we offer a better experience for our guests in the future. We hope that you will come back and stay with us again soon. Best regards, Marlon Samson Hotel Manager

"overall"

5
03/01/2016

This hotel is excellent. I only had one problem with a doorman. Otherwise, the rest of the staff were excellent Good location; good service; and clean. I have stayed at this hotel before and would definitely recommend it for other travelers

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Mr. Russell S, Thank you so much for the review you made every time you stayed with us. The effort and time you spent in doing the survey regarding your experiences with us are very helpful and appreciated. You experience with our doorman was unfortunate and I would like to apologize for what ever inconvenience it caused. I hope that you can share this with me so that we can do the necessary correction immediately. By telling us what you like and how we can improve, you are helping us deliver a superior service for you and to other guests in the future. I hope that we can be at serviced to you every time you visit Manila. If I can be of assistance to you in the future, please do not hesitate to contact me at 632-899-7888. Warm regards, Marlon Samson Hotel Manager

"Good Value"

3
29/12/2015

Well located for Makati night life. Lots of shopping and restaurants and within good distance from greenbelt. Friendly staff. Comfortable bed. Front desk very helpful and friendly, excellent customer service.

"Good hotel"

4
26/12/2015

Nice hotel. Good enough for having a good and resting night. In the middle of busy night street bar so ask for a room not on the street view. The rooms are comfortable and the staff is nice and helpful. I didn't try the restaurant as there is a lot around.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear El_Patagon, Thank you very much for the time you spent in doing the review regarding your recent stay at our hotel. It was a pleasure serving and having you as one of our guests and we do hope that you will visit us again soon. Warm regards, Marlon Samson Hotel Manager

"Nice hotel, but"

3
15/12/2015

Nice hotel for the price, had a junior suit. Nice big room. Clean, comfortable but the noise from the street was terrible, cars honking there horns and traffic all night, I couldn't wait to leave. Walking distance to century city, 200 pesos I. Taxi to Greenbelt mall.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Jdixon, Thank you very much for the review you made regarding your recent stay at our hotel. Your feedback were very much appreciated and thank you for the kind words you shared about the hotel. I am concerned of your inconvenience with the traffic noise outside and we will take note of your room preferences and location so that on your next visit we will be able to allocate you on a higher floor and away from the street. Kind regards, Marlon Samson Hotel Manager

"Good clean hotel "

4
17/11/2015

I staid for 2 nights in room 1906 The room was clean and big. The bed very comfortable. Shame about the smell of damp. A special thank you to the bar and reception staff for helping me sort my flight out . All in all a good hotel with professional staff. Thank you

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Marcdevias, Thank you very much for taking time to review our hotel. It's a pleasure to read that you have enjoyed your stay and we really hope that you will come back soon. Kind regards, Marlon Samson Hotel Manager

"Great location - great hotel!"

4
10/11/2015

Spent the last night here before returning home. Enjoyed the hotel immensely. Location is excellent, in the heart of Makati close to the popular bars and clubs. Room was very spacious, clean and after two weeks on the islands a bath with amenities was very welcome! Highly recommended. Something to keep in mind would be that a whole lot of taxes are not displayed on some booking websites and should be added. Be aware of the kids hanging out in the area. We were robbed around the corner from the hotel. The police reacted immediately and even though we didn't get our money back, I can commend their efforts!

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Ferdinand D, Thank you very much for the kind review regarding your recent stay at our hotel. It was a pleasure having you as one of our guests and we will take note of your comment regarding the inclusion or showing of the tax amount on the room rates on other websites. I hope that you will come back and stay with us again soon. Best regards, Marlon Samson Hotel Manager BEST WESTERN Oxford Suites Makati

"Smelly room and infested with fleas!! "

1
09/11/2015

Room smells like old dirty damp towels... Avoid room 1107 as we brought fleas all the way to our house abroad my cat who has been indoors all the time had fleas when we came back I'm sure it was from this hotel no wonder we were itching during our stay there...

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Jennifer L, Thank you for taking time in doing the review regarding your recent stay at our property. On behalf of the entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer better experience for our guests in the future. We will address your concern immediately for this is the first time we encountered this "fleas" concern. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior service. If I can be at assistance in the future, please don't hesitate to contact me at 899-7888. Sincerely, Marlon Samson Hotel Manager

"Just average, nothing to write home about"

3
08/11/2015

Was two days there, first day no slippers in the room, no shampoo or other accessories in the bathroom, second day they appeared out of nowhere. Staff friendly but unprofessional. In view of offered services, rather overpriced.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Tommy B, Thank you for taking time in doing the review regarding your recent stay at our hotel. I apologize for the inconvenience during the first day of your stay due to incomplete supplies. Your feedback is very much appreciated because it helps us to improve our consistency with our service and standards. I hope that you can still give us another chance to recover in the future and provide you with a superior experience. Sincerely, Marlon Samson Hotel Manager

"Comfortable stay and great value BUT seedy area"

3
08/11/2015

I stayed for business purposes and the hotel was convenient and no-fuss. Rooms were a little dated but otherwise comfortable. Food was adequate and breakfast was more than passable. Service levels were generally good with courteous staff. It is located in the red light district and so the area is run down and rather seedy. The rates are rather good and so value for money objective is achieved - perhaps allowing one to overlook the squalor in the vicinity.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Andrew J, Thank you very much for taking time to do the review regarding your stay at our hotel. I am happy that you had a comfortable stay and your feedback are very much appreciated. We commit to continuously improve each day to compensate the ambiance on the other side of our location so that you will come back and stay with us again and again. Should you need any assistance in the future, please do not hesitate to contact me at 899-7888. Sincerely, Marlon Samson Hotel Manager

"Falling Standards"

2
01/11/2015

Not the first time. Has always been good value in past, but this was disappointing. Staff entered my room at 6.30 AM. Reason given..."he just made a mistake". I'm struggling to understand why a bottle of water with a BLUE cap is free, yet a bottle of water with a GREEN cap costs PHP49. Struggling also to understand why I have to seek an explanation why my room was breached at 6.30am. The standard rooms are small but comfortable with a tight bathroom. Minimal product is supplied in bathroom. The slightly larger "deluxe" rooms are reasonable value if booked through Agoda, but across the desk you'll pay extra 2,000+. Hard to understand why such a massive difference in price. Explanation offered for huge price difference? ... "because we can". Another example of charging inflated prices because demand is high, not charging based on the value of the product. Will not return to Best Western Oxford in the future. There are better options in Manila than this tired second rate venue.

"in the TOP"

5
28/10/2015

Just go there and u'll find out, such a nice place in central of Makati, kind and freindli people and great to stay there, just try it............been there often, always return to that place because of all what they gives to you..........

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Vic1205, Thank you very much for taking time to review our hotel and I greatly appreciate your kind words regarding your stay and the service of of our staff. We hope to have you soon again among our guest. Kindest regards, Marlon Samson Hotel Manager BEST WESTERN Oxford Suites Makati

"Old and not maintained "

1
25/10/2015

Very old hotel .Not maintained well.Waiting time for lift is very long.At least 10 mins to set aside each time to go from 14th floor to ground floor.Rooms are not up to the mark.The room carpets are dusty,dirty and very old.Food is so,so.Not much choice in breakfast.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Abhay D, Thank you for taking time to do the review regarding your recent stay in our property. On behalf of the entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Just to give you update, we are doing our room refurbishment now and we are on our 86 percent completion and we have few more non refurbished rooms left. We are doing the refurbishment on a phase by phase basis. As for the breakfast, we can still improve our buffet selection although for our category we are at par as per brand requirements. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can be of assistance in the future, please do not hesitate to contact me at 632-8997888. Sincerely, Marlon Samson Hotel Manager BEST WESTERN Oxford Suites Makati

"Comfortable, nice"

3
15/10/2015

Upon arrival, the staff at the lobby is friendly and nice. Need to pay PHP1000 per room for deposit. They give us coupon for welcome drink at the in-house cafe while waiting for them to prepare our room. Checked in to room located on 12th floor (non-smoking floor). Room smells old but clean, big and comfortable. Restaurants, bar , 24-hour store and money changer are within 5 min walking distance. Not suitable for family with small kid(s) as the place/street is too noisy even at night.

Marlon S, Hotel Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Nataschatze, Thank you very much for taking time to do the review regarding your recent visit at our hotel. I am very happy to know that you had a comfortable stay and happy with the service of our staff. Your business is very important to us as well as your feedback. We will be using them to implement improvements in our hotel, so that on your next visit we will be able to provide you with a superior service. I do really hope that you will come back and stay with us again soon. Kind regards, Marlon Samson Hotel Manager BEST WESTERN Oxford Suites Makati 518 P. Burgos St., Makati City, Philippines

"Okay layover stay"

4
07/10/2015

We had two nights layover in Manila and booked this place in advance through agoda. We had room 2309 and it was huge. Lots of room for our baggage, full amazing view of the manila skyline and a decent restaurant for breakfast which is a buffet. Location is close to the airport and if you want nightlife it's at your door. P. Burros is party central but nobody bothers you and it's fun to just sit at one of the bars and watch the freak show. The staff are super helpful. Only wish they had better hot water and the rooms could be updated... But then the price would go up. So ya can't have it all.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Mr. Casa, Thank you for taking time to complete this survey and share your good experiences and honest feedback regarding your stay at our property. I am very delighted to know that your two days stay was satisfying and enjoyed the many advantages of our location not only the night life, as well as the security of the area in spite of it's busy nearby streets. I will share your thoughts to all our staff on our next meeting and your appreciation of their services. I hope that we can still serve you the next time you visit Manila. Kindest regards, Marlon Samson Hotel Manager BEST WESTERN Oxford Suites Makati

"Good location, room depends on your luck!"

3
06/10/2015

Due to my plane arriving early morning (6am), i figured the safest way to get to the hotel was a hotel transfer from the airport for 1200 Pesos. That being done, as it was still early the hotel did not have a room so I hung around the area. The staff were fantastic, jolly bunch. My room had a weird musky smell, but I'm not bothered. However, it is not too bad compared to my friends'. Some had to change rooms because the floor was leaking. Others due to dead batteries in the room lock, faulty safe etc. Quite frankly, the others were quite disappointed with the state of the hotel. Do hope the hotel can look into these issues. A revamp is badly needed. Like, BADLY.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Austin J, Thank you again for the patronage and doing the review on your recent visit to our property. On behalf of the entire team, please accept my apology for the inconvenience caused to you and some of your friends as well. I know that your last stay prior to this was very satisfying. Thank you for the feedback and specifics of your concerns. I will discussed this to my team and definitely I will implement improvements so that we can have a chance to recover from your last experiences. I do hope that you can still give us a chance to make up and provide you again with a superior experiences. Kindest regards, Marlon Samson Hotel Manager BEST WESTERN Oxford Suites Makati.

"Very Poorly Managed Hotel"

2
05/10/2015

Although located right in the middle of the adult entertainment area, this hotel is very poorly managed and there are better options close by. For the price paid you can get much better quality and service in nearby hotels. I can't recommend this hotel unless you are really desperate for somewhere to stay on P Burgos.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear James 295424, First and foremost, kindly accept my apology on behalf of the entire team for the inconveniences you experienced during your recent stay at our hotel. Thank you also for the business you gave and we valued you feedback. I just wished that you gave us more details of your feedback so that we can have the chance to look at the areas that we need to improve so we can recover from your last stay. Thank you again for the time you spend in doing the review. Sincerely, Marlon Samson Hotel Manager BEST WESTERN Oxford Suites Makati

"BEST WESTERN Oxford Suites Makati."

3
29/09/2015

This hotel is in the heart of the Makati. The entertainment hub. I would not think this place is children friendly due to the nature of the entertainment. The rooms are average depending on what type of room you choose. Reasonably clean and serviced daily. The buffet breakfast is quite good and the friendliness of the staff is outstanding.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Sir Zok, Thank you for taking time to do the review here at Trip Advisor regarding your recent stay at our property. Your feedback are very important to us and we are happy to know that we provided you with a comfortable and satisfying stay. We hope that you will come back and stay with us again on your next trip to Manila. Kindest regards, Marlon Samson Hotel Manager BEST WESTERN Oxford Suites Makati

"Great location, excellent value. Nothing to complain."

4
28/09/2015

Having two more days to stay in Manila, this hotel is excellent value. Right on P. Burgos Street, with entertainment left and right. Of course not quite the entertainment for kids. But for adult entertainment or spend some time with your spouse or partner is great. Rooms are roomy, bathroom is good. Little outdated having a combines shower and bath with high step as a result but OK. Shower is warm and powerful. Beds comfortable. Rooms are quite. All basics ticked. The one thing I didn't like is the Wifi limitation to one device. Old fashioned. But hey for this price one cannot complain. Breakfast is OK. All basic continental items covered in limited selection. Best Western offers a great value with this hotel. Highly recommended.

Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear Erik HK, Thank you very much for the kind and honest review you made regarding your recent stay at our hotel. I am delighted that you had a satisfying stay and just for additional information, we provide additional password for wi-fi in case you want to use an additional gadget at no additional cost. I will take note of your concern so that on your next visit with us we can immediately offer this. Best regards, Marlon Samson Hotel Manager BEST WESTERN Oxford Suites Makati