Best Western Hotel Los Condes,  Madrid

3.5/5  - based on 643 guest reviews.
Los Libreros 7, 28004, Madrid, Spain - See map
+34 915215455 +34 915217882



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> Room 1

1 adult


Hotel advantages

  • Air conditioning
    Air conditioning
  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 643 traveler reviews
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The newly renovated Best Western Los Condes Hotel is located in a beautiful protected and defined historical building which is on the doorstep of the Gran Via, in the heart of Madrid. The establishment is situated on a quiet street, famous for its bookshop, allowing the client to escape from the crowded and noisy main streets. The Best Western Los Condes Hotel is a small and comfortable establishment that offers a familiar and intimately treatment to all its clients. The rooms are carefully decorated and completely equipped in order to offer a perfect place to relax after visiting Madrid. With a privileged location, walking from Best Western Los Condes Hotel you can visit all that the city has to offer, such as the Prado Museum, the Park of the Pleasant Retreat or the Gate of the Sun. We look forward to taking care of you while you enjoy our wonderful city. Pets are allowed upon request.

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Room 1

Guest reviews

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based on 643 guest reviews
Business Business 46
Couples Couples 250
Family Family 142
Friends getaway Friends getaway 107
Solo travel Solo travel 57
Sleep Quality
Best Western Hotel Los Condes,Madrid
  • 5
    « Very nice and clean Hotel »

    Hotel is recently renovated, so it looks brand new and particularly clean. Also, I loved the bathroom, modern decorated and well accessorized. Sheets were white and pleasant to touch. The hotel is centrally disposed, near to Callao metro station. Breakfast was ok, nice service. We felt like home :)

    « Good start but big issue led to failure »

    Hotel is in the back streets of Madrid. This is a positive. All pedestrianised. Hotel itself is simple and pleasant. Rooms are basic but OK - also, price is reasonable. The main failing is my room 506, had poor drains. If someone elsewhere flushed their toilet, something gurgled in my bathroom and then I got the smell of drains. I suspect they know this as my window was already open. This is easy to solve with an anti-siphon system. I have said it before, people that run hotels should stay in the rooms to see the issues. This has not been done here. Could do better

    « good location clean hotel »

    Stayed there for almost a week. Clean rooms and right off the Gran Via. Stayed on points. We were happy with the location. Many good restaurants in the streets behind the hotel. Metro station santa domingo 2 minutes walk from hotel.

    « Budget Hotel In A Fab Location »

    I booked this hotel using Air Miles knowing it was a budget hotel. While I did have a hotel issue the first night everything smoothed out and I can honestly say that if you are traveling on a budge this hotel is perfectly fine. The location is excellent and within 10 minutes walking you arrive at Plaza Mayor or Plaza Sol where most of the tours start. Everything is super close by and the hotel is on a quiet side street. It's decent. don't discount it and daytime front desk clerk Carmen is lovely. You won't be in your room much anyway.

    « Location, location, location »

    Great hotel. Comfortable rooms, well decorated. Quiet and clean. But most importantly in the centre of everything. We could walk everywhere. Never caught the metro or a taxi. Would highly recommend it.

    « Nice hotel, near perfect location. »

    A European would easily understand why I liked this hotel. So would someone who's stayed in Europe and not been on an unlimited budget. But Americans "crossing the pond" for the first time would probably arch their eyebrows. The hotel, the rooms, the bathroom, the lobby and the cafeteria are TINY by American standards, but very much par for the course in Europe. That said, the hotel is very clean, not rundown at all (I believe they renovated not too long ago). There's an attempt at simple décor. The rooms (and I'll say it again, tiny by American standards) don't lack most that Americans expect to see. It did lack a chest of drawers (except for the one drawer in the closet) but had a closet, desk with chair, more than adequate lighting, a very comfortable bed (I ordered a double-bed room), a suitcase rack, small bench and a couple of shelves at each side of the bed. A/C and heating unit in the room modern and worked (I tested them, but didn't use them, as the temperatures were pleasant.). The bathroom (and again, tiny) was very clean, modern and new. It boasted a shower stall with a large hand-held shower that fit just fine on a hook in the stall that allowed hands-free showers with no problem. The location is great. perhaps 150 ft. off Gran Vía, within walking distance of most sites tourists would like to visit. Two metro stations very close by, as well as bus stops. The hotel is on a small side street lined mostly by book stores. My initial impression was that at night it would be dark and deserted, perhaps dangerous. I was right about the first two, not about the dangerous part. No problems coming and going at any hour. One down side is that some nights revelers would holler and sing as they made their way down the street. Now, the hotel provides thick windows and even a metal shutter that rolls up and down at the touch of a button. Since I'm not particularly noise sensitive, I chose to sleep with the window and shutter open. I heard the partiers just fine, but managed to drop off and stay asleep with no problem. Perhaps if I'd kept the window and shutter closed the noise wouldn't have been noticeable. I'll never know, nor do I care. I slept just fine. Another down side for non-Spanish speakers is that all of the TV programming is in Spanish. Someone wanting to catch a movie before going to bed is out of luck if they don't speak the language. As for the staff, I interacted little with them. But they were all pleasant, polite and helpful. Although there are myriad places to to eat and drink in the area, my two favorites were the bakery Pansgranier and the "meson" O'Luar, a short walk down the calle del Marqués Leganés (which runs by the rear of the hotel) to the calle de San Bernardo. In short, I enjoyed my stay, will be back and will certainly stay here again.

    « Madrid »

    The Hotel Los Condes provides a very good location for a city break in Madrid with easy access to the town centre, sites, shops and restaurants. There are metro stations nearby and it's worth getting a 10 trip ticket which can be shared.

    « Decent hotel for a city break »

    Stayed for 2 nights. Hotel is ok but the location is great. Rooms are small and noisy. very small hotel tucked just in a alley on the main street. The staff is helpful for tourists. Hotel is very well connected with public transport like metro busses etc.

    « Best Western Madrid »

    Excellent location just off Gran Via and near Playa d'Espana. Very quiet. Easy shuttle to airport. Lots of nearby amenities. Breakfast outrageously expensive, so ate elsewhere for half the price. Walking distance to Prado, Toledo Gate.

    « Nice and clean »

    We stayed for 3 nights in the beginning of Oct 2016. The room was clean and comfortable. The room was on the smaller side, to be expected in Europe. The front desk staff were very friendly and helpful. The hotel is located close to Gran Via, down a very quiet street. We were easily able to walk anywhere we wanted to go during out stay, as the hotel was close to everything we were interested in seeing.

  • 5
    « Great Staff, Great Hotel, Great Value! »

    Our stay at the BEST WESTERN Hotel Los Condes helped make our first trip to Madrid a memorable one. The friendly staff of this hotel, the cleanliness of our room, and the close proximity of the hotel to so many site seeing attractions made this hotel an excellent accommodation while we were in Madrid. First, the staff helped us not only by answering our 'many' questions but also by ensuring that we had everything we needed to help us enjoy our stay. (Thanks, especially to Miguel - you are a STAR!) Second, our room was extremely clean and quite spacious for a standard room. (Thanks to our WONDERFUL cleaning staff who took care of us every day!) Finally, the proximity of this hotel to the city centre (as well as to so many of the 'must see' sites) made the exploration around Madrid easy for us. We would not hesitate to stay again at he BEST WESTERN Los Condes in Madrid.

    « Reasonable accommodations in the centre of Madrid »

    On our recent trip to Madrid, we booked a room at this fairly basic, but decent hotel. The location turned out to be excellent in close proximity to all major attractions, allowing us to walk everywhere. The room was clean and the staff at the front desk were very helpful. The only downside was the breakfast, which was very basic.

    « Stay in Madrid during FITUR »

    I have stayed in this hotel more than four times already . Slightly away from the Gran Via and very close to the Metro station. The breakfast is good but it's the same for almost every day. Rooms are relatively spacious and well maintained The usage of the bathroom is not difficult as to use the shower you need to stand in the bath tub. I think it's better to take out the bath tub and replace that area for a shower cubical Very friendly staff at the reception through out the period and well maintained records for repeat clientele Real value for money

    « Great location, Great breakfast, Comfortable and quiet rooms »

    No complaints, this hotel had everything I wanted, and for the price, location and solid breakfast, you couldnt get better. I'd definitely recommend it, and would definitely stay here if in Madrid again

    « Good basic value »

    This was a late single booking for a holiday weekend in early September, visiting friends and city. It was the best value I could find online relative to my basic requirement for a clean room to sleep and shower. I was not disappointed, though the single room was not palatial. The aircon was a bit noisy, and the minibar fridge more so, but I slept well enough. Shower very good. The hotel was going through some upgrading while I was there, so I can't really comment on the general internals of the place. I did not use the restaurant. Staff were pleasant, efficient and helpful, and spoke English well enough. Location is very good, being quiet and within easy walking distance of the Metro at Santo Domingo.

    « Good Location ! »

    The hotel is great has a good location . Located 50mts off Grand Via road . All locations that one would like to see in Madrid are within walking distance . The metro is also close by just incase.Staff is helpful.

    « Budget hotel to the max! Low expectations »

    I booked this place on my Airmiles rewards points so I guess I should've had low expectations. The only good thing is that it is SUPER central located. Amazing location. Aside from this, the rooms are super small. We had a room on a higher level and it was going through extensive renovations. The lobby was a mess and seemed to be falling apart. Not the nicest front desk staff. Maybe consider staying at a nicer place if you have the budget.

    « Very good choice »

    It´s well located, near La Gran Via, and the principals streets to reach easy all the places you want to see. It´s safe to walk alone in the night all over the place. It offers a good breakfast. The rooms were very clean and confortable, they´ve been reestaling recently.

    « Comfortable and quiet »

    Excellent location off La Gran Via, smallish hotel in an incredibly quiet spot. Friendly staff and very comfortable and clean rooms (being refurbished) with tea and coffee making facilities. Good value for money. Will definitely return.

    « Convenient »

    We stopped in Madrid for a night. Wanted something in the town centre so we could explore, mainly on foot. Hotel was clean, good location and reasonable price compared to others. Will recommend. Rooms small. Someone was always present at reception and helpful.

  • 5
    « Great location, clean and friendly »

    I had a great stay at the BW hotel condos. It was near everything I wanted to see. I walked to the Prado and the Plaza Mayor.I loved my room it was my favorite room on my trip traveling through Spain.It was clean and my bed was super comfy. The brae fast was really nice and the staff was very helpful and friendly.

    « Unbeatable Location »

    Los Condes is located in a quiet side street 50 meters from the Gran Via the main road through downtown making most things within close walking distance or if you need to go further there are three metro stops within 100 meters. The hotel itself was lovely, it's just been refurbished and our room and bathroom were immaculate. The staff were also great, without a doubt we would stay here again. Oh and the wi fi in the room was very good, of course we only used it for a few minutes as were staying in the middle of Madrid which is rather exciting so there's lots to do and see so we weren't sat in our room on Facebook or playing Candy Crush all day!

    « Construction Insanity. Less than 0... »

    We were in Room 7... construction above, beside, banging, yelling, drilling, unloading on the street outside window .. ... Total rip off... they are insane to keep this open .... -they should pay you to stay here 0 out of 5 stars..noise . From 8 till 8 pm then at night street noise and other rooms at night...wasted airmiles...

    « good location »

    It was a 5 day business trip to spain. The hotel is centrally located. Good rooms and clean toilets. Breakfast buffet is ok . Wifi is speed and staff is very friendly.there are many restaurants and bars around the hotel.

    « Great place and location »

    The location is awesome, within walking distance of the heart of madrid. Room very clean and staff very helpful ( I speak spanish) and I heard them speak good english to other customers. Breakfast is very good, it has a little bit of everything (it was included with my reservation though). I got this hotel in advance and paid less than 80 per night which I consider an awesome price for what I got and the vecinity to the main spots of madrid. On the other side calle de los libreros is dark and empty at night but had no troubles walking up with my wife at midnight. I do recommend

    « Expected more for the price »

    The location of this hotel is good, right in the middle of the action. But that's about it. Here is the list of issues I have experienced: - The shower head holder does not hold the shower head at a proper angle, so you have to hold it during the shower - Entire 2nd floor is blocked for renovations and there is dust and noise in the adjacent floors - In fact the entire hotel is noisy, no proper sound isolation from the internal hallway or even the street - Some rooms do not have a minibar and when I went to the reception to ask for some water they told me to go to the nearest grocery store - You have the option to pre-pay for breakfast at a discounted price but pay attention otherwise they will charge you one more time - I have made the checkout and then went for breakfast. While leaving they didn't have a clue and stopped me for making sure I had already paid, implying that I was "sneaking out"

    « Old hotel with small dark rooms »

    Stayed here for a week on business and OK if alone. Up a quiet street off Grand Via so excellent location. Room small hot and dark with a distinctly 70,'s decor. Slept with window open but noisy from early in the morning. Heavy drilling and hammering from 9. Must be renovating the rooms, so maybe this will have improved by the summer.

    « Great value hotel and superb location »

    This hotel is in a great location and is just off the Gran Via down a quiet street and only a short walk into the main shopping part of Madrid with all the bars, cafes and restaurants. If you go further away from the Gran Via there are lots of bars and restaurants frequented by locals. The rooms are a good size and clean and the room we had was quiet even though it overlooked the Gran Via. There is a small bar which is good for a night cap or a quick drink before heading out.

    « Excellent location, good quality for money »

    Right in the heart of the city centre, walking distance to almost everywhere, good breakfast included in the rate, friendly staff, nice renovated room, crappy wifi and the cleaning staff was forgetful - they forgot to bring back clean towels and misplaced our rubbish bin.

    « Central »

    A clean and compact hotel situated just off the Calle Gran Via and well placed for the City Tour buses. Breakfast is the standard continental type with plenty of cold meats, tortillas, toast, pastries. Our room had just been re-decorated and was clean and comfortable.

  • 4
    « Clean nice hotel rooms are old but otherwise cozy and friendly »

    I am visitng this hotel for the third time. It did not change. Faultlessly clean. Rooms are simple small but cozy. breakfast is modest but sufficient. The crew is friendly and is serving the hotel for a long time giving you an homly feeling.

    « Shhhhhh... why did I book there!!! »

    Definitely not an american Best Wester!!! they should take away their franchise! Stood for five days in a crappy, tiny hotel room with no space at all. Noises coming from all parts, and a construction going on while my satay in there. The only good thing this place has to offer is its location near to Gran Via street. I strongly recommend to book in some other hotel, there are hundreds with great location near this one.

    « Great value and super location. »

    Hotel was very basic but still clean and habitable. We stayed there a week and there was only little to complain. Door was thin and all noise come in your room. Luckily our floor was quite quiet. They do some renovation in upper floors but that not bother us. Bahtroom was little quite in the mornings thats propably because of an old sewers. Shower has good pressure and water was worm through the day. Wifi works ok. Breakfast was basic but very good and that starts your day perfectly. We could book this hotel again for sure.

    « Great hotel for city break »

    The hotel is in a perfect location and if you are like us and happy walking everything is within walking distance. The rooms were ideal and were very clean. The staff at the desk were friendly and happy to help if you needed to know where things were. There are few restaurants close to the hotel and metro stations near by. Overall the hotel was perfect for us and was a brilliant base for a 2 day city break.

    « Best Western hotel Los Condes, Madrid »

    The hotel is under construction, the noise is unbearable, they should advice of that at the time of booking, so the costumers can make a choice to take a risk and stay there or Book at another Best Western within the area. Also is my second time there and there is no shower curtain in the bathroom but a pice of glass, not enough to prevent the water to go to the bathroom floor.

    « Best western los condes 10 »

    The hotel is not new, it is in historical region. But everything is renewed. Marvelous localizati I n m close to gran via, puerta del sol, mercado san miguel, primark, restaurants, metro, everything.... the room is good, bathroom excelent, tv good, but few c h annels ( only 6). Breakfast good. Thevh o tel value t h e amount was payed.. i recommend.

    « Bad Room Great location »

    small room bad bed, lots noise, great location, not cofotable bad, no parking , no english by the staff, carless, impatient staff , great location, very convenient, all is close and nearby, can not park t5he car

    « A nice hotel for a short stay »

    We have spent 2 nights at this small-medium size hotel (about 70 rooms).The hotel location is very good as it is steps from Gran Via ( Gallo metro station).The hotel is clean,the room is spacious enough all in it is functioing well WIFI ok.Breakfast is tasty a lot of dairy producs lack of "greens" No one will exit hungray from the dinning room.

    « Handy little spot »

    This hotel came as part of a package I had booked and probably isn't somewhere which I would have booked for myself. The hotel is located around two minutes' walk from the ?Gran Via?, five minutes from the main stores and ten minutes from the centre, squares, restaurants etc. Maybe just a little out of it for people who like to be right in the centre, but from my point of view, not a bad location at all, handy for the subway, maybe five minutes' walk from the ?Plaza de Espana? station. We had time on our hands, so we took the subway from the airport, quite straight forward if you haven't done it before. The machine at the airport has an English button and is easy to use, costs €4.90 per person and takes approximately 30 -40 minutes with one change. It did feel a little bit like I was walking up a back street as I approached the hotel, a bit grubby and some dog muck around (I did get the feeling that this was pretty normal, people living with dogs in flats, in a city!), but once inside the hotel it was clean enough. The rooms were ok, basic and clean, perhaps a little old fashioned but nothing to get upset about. I did feel that the hotel lacked a focal point like a bar, but if you are just looking for somewhere to lay your head while you spend your days and nights enjoying the delights of the city, then it isn't a bad choice.

    « Central but noisy »

    Stayed here for 3 nights, Room ok for what we paid for but very noisy in the night time. Bin collectors came to collect bins at 1am on two out of the three nights that we stayed and it was very noisy. Also could here a lot of people talking and shouting between 1-4am and would wake us up. The hotel is very central as it is on the Gran Via strip. Easy to get on the metro to different places.

  • 4
    « Good value central location »

    The hotel is dated but ideal for a cheap city break.Check in was efficient even at 11pm and we were given our room key with a minimum of fuss.The room 504 was small but perfectly adequate although the bed was rock hard.Full bathroom facilities with toiletries and hairdryer. Breakfast was typically continental,bread,cold meats,pastries etc but again perfect for starting the day.The hotel is 2 minutes walk from the Gran Via which is perfect

    « Clean and comfortable »

    Just returned from stayin here for 3 nights with my partner. We never ate from the cafeteria so can't comment on that. The staff on the front desk were all very nice and polite, 1 even went out his way to let me print of tickets for a football match which saved a lot of bother for us. The room we were given was very clean and comfortable and was cleaned every day. The room was slightly small but it didn't affect our stay too much. Would definetly stay here again.

    « Great Location & Staff »

    The location is perfect although the facility is not new and luxury. The staff is very nice and helpful. Did not have time to use the in -hotel services except the computer for printing boarding passes and the guest room.

    « Great hotel for short stay »

    We had a short stay at this hotel in September. The hotel has a great location in the center of Madrid. It is very easy reachable with metro from the airport. The stuff is very polite and helpful, and the hotel is nice and clean. All recommendations for this hotel!

    « weekend break »

    The hotel is very near to Gran Via so getting around is very easy. The back street its on isn't so nice but the inside of the hotel is good. The reception staff were very helpful and helped us use the internet to print off our flight boarding passes and gave us information about getting around town.

    « Perfect location, charming older hotel »

    Hotel Los Condes is an older hotel with charm, and it's located in a great area of Madrid. It's right off Gran Via and in walking distance of much of the city. Since the hotel is a little bit older, the rooms feel a bit older, too, but they're spacious and clean. The price is great for the fantastic location, and the staff members were friendly and helpful. I'd stay here again and would gladly recommend it.


Getting to the hotel ...

All directions
·From: From: downtown Madrid. The Best Western Hotel Los Condes is in downtown Madrid, close to Gran Via Street and Plaza Del Callao.