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Best Western Hotel Marco Polo Mackay, Mackay

46 Nebo Road, 4740, Mackay, Australia - See on a map
The Best Western Marco Polo Mackay is ideally located in the center of Mackay. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Marco Polo on Nebo Rd is Best Western’s newest Mackay hotel. Located a short drive from Bluewater Lagoon - Mackay’s free-entry water park - Marco Polo is the perfect base for guests exploring the natural attractions of this pristine coastal region. Ideal for both short and longer stays in Mackay, guests will find all of our rooms and suites are complete with modern amenities to ensure a seamless and productive stay. Our outdoor pool, sauna and spa are leisurely options to enjoy when onsite. Tropical Mackay has something for everyone. The city, often called Australia’s sugar capital, has a stellar balance of heritage, industry and nature and boasts a modern marina with an impressive array of dining and shopping options. Marco Polo Mackay is an ideal accommodation option close to the Entertainment and Convention Centre, the airport and Central Queensland University. We offer packed lunches and picnics for guests heading out on walks in one of the breathtaking national parks nearby and are delighted to facilitate with planning tour bookings and itineraries. Rialto is our restaurant and bar, serving a Mediterranean inspired menu with locally sourced ingredients. Rialto’s chefs are delighted to prepare room service breakfast and dinner for guests preferring to dine in-room, in comfort. Marco Polo has recently undergone a complete refurbishment, we are proud to offer quality accommodation in Mackay for exceptional value and we pride ourselves on providing the best service experience. Located only a five minute drive from Mackay centre, make your visit to Mackay memorable with Best Western.

Best Western

Hotel Marco Polo Mackay

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Hotel advantages

  • Catering Services
    Catering Services
  • Outdoor pool
    Outdoor pool
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Steam bath
    Steam bath
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 85 guest reviews
NOTE ISSUED
Excellent
41
Very Good
19
Average
16
Poor
3
Terrible
6
REFER TO NOTICE
Business Business
18
Couples Couples
22
Family Family
21
Friends getaway Friends getaway
5
Solo travel Solo travel
10
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great service and comfort"

5
N2495ZKcheryld, Brisbane, Australia 31/07/2020

Overnight stay on way to Townsville, had a slight problem with the room but they upgraded me to King spa room and dinner. Bed was like sleeping on a cloud it was best night sleep. Food at restaurant was delicious so tender and tasty. I would recommend Marc Polo to anyone staff so nice and friendly. Great stay.

"The place to stay in Mackay."

5
715raym, Bundaberg, Australia 24/07/2020

Overnight stay on the homeward leg of our Queensland road trip. A real gem, well maintained rooms, very clean, very comfortable bed. All staff we interacted with were warm and welcoming. We dined in the attached restaurant and the food was exceptional and reasonably priced. Anyone, traveller or local, looking for somewhere to dine, could not in my opinion do better for great food at reasonable prices.

"Excellent motel"

5
Y2154ECpaulb, Bundaberg, Australia 28/03/2020

I was so pleased with the hard work Craig and Kelly made the stay. The rooms were comfortable and clean . The service was brilliant especially in this hard times. The food was excellent well presented .

"Wonderful bed = wonderful sleep"

5
User 08/03/2020

Most amazing bed. Real timber frame was beautiful and the mattress was so comfortable I wish I could take it with me. Good size clean room at a reasonable price. Will definitely stay here next time I am in Mackay

"Great"

5
g0bull, Townsville, Australia 03/01/2020

Great service, felt very comfortable during my stay . Good location, the parking was ok . The room was nice and clean with plenty of towels . The tv was a little outdated but still worked ok . The ac worked very well . Overall very happy , I would definitely stay there again .

"Beautiful owners from sunshine coast..We miss them already .my husband had DVT and was very sick.. It was so spotless.."

5
dennisbaldo, Moranbah, Australia 19/12/2019

The owners helped us with health & so supportive...The room was like I was in a palace..very impressive Miss the beautiful sunshine coast couple at office...definitely recommend 100% Quiet too.. Close to shops ,chemist , Lovely restaurant. Beautiful food

"Great for work - has a lot nearby."

5
Julie A, Melbourne, Australia 21/10/2019

Stayed in the Executive room for a week for work. It is down the back of the motel so you don't get any noise from the road which is a bonus as it is a busy road. There is a restaurant and room service for breakfast but is closed on the weekend but great menu and good service. When I arrived the restaurant was closed but a 5 minute walk next door took me to a seafood restaurant in another motel which was awesome. The seafood was great! The staff of Marco Polo are so welcoming and helpful. I really enjoyed staying here. There is a great pool and a spa and everything is very quiet during the day which was fantastic for working in the room. Highly recommend it.

"Just a great experience staying here"

5
User 10/10/2019

Stopped at The Marco Polo for two nights with a gap of 1 day. We were travelling in a group and were made feel very much at home. Great beds, quiet air con, excellent and friendly service. Very little road noise. WE will be back.

"Will be back again."

4
Darylnz, Moranbah, Australia 11/08/2019

Friendly efficient service and central to town. I will be staying here again on my next visit to MacKay. The rooms where very tidy,just a bit dated. I liked the under cover car parking. Very comfortable beds,almost like home.

"Julie"

5
User 17/07/2019

As always everything was perfect!!! Bed sooo comfy, really friendly and helpful staff, nice clean spacious rooms. Ordered breakfast at motel this time, definitely will be trying out the restaurant next stay!!! :)

"Marco Polo Mackay - Poor Customer Service"

1
User 14/07/2019

The service at check in was extremely poor. The staff made no effort to accommodate our simple request of a room change because it did not suit our needs and made no effort in assisting to make the changes through the booking website we used.

"Extremely comfortable stay"

5
Geraldine S, Cairns Region, Australia 01/06/2019

Amazingly comfortable beds a very restful nights sleep. Very clean and recently renovated rooms. Very well maintained with beautiful line and luxurious towels. Free internet. Would definitely stay again. Lovely and helpful staff. And definitely value for money.

"A+ Service"

5
777meli_t, Rockhampton, Australia 08/05/2019

Great budget friendly spot. Amazingly helpful staff. Super comfy bed (on the soft side which I loved but husband hated) Massive fluffy towels. Spotlessly clean. A shower head that a tall person can comfortably fit under without bending

"Great Place"

5
User 14/02/2019

Was put up here by work for a night hosts were friendly and helpful the room was quiet spacious very clean and tidy all in all a very pleasant place to stay look forward to staying again Best pArt park outside room and just straight in great after a long day

Sightsee66023631739, Manager at Best Western Marco Polo Mackay, responded to this review
Glad you enjoyed your stay, look forward to your return. Leanne & Derran

"a very good motel"

5
User 02/02/2019

We came down from Germany and were looking for a friendly nice motel in Mackay. The Best Western Marco Polo has a good place close to the city. Leanne and Darren are the heart of this motel and both are very friendly and lovely persons. Our room was absolutely clean with comfortable beds. Beside the motel is a pool, and a SPA area (using for free) and breakfast is included in the room-rate. The continental breakfast was enough and sufficient. A really very good accommodation, come back whenever we stay one day in Mackay again. Special thanks to Leanne and Darren for great support.

"Great price booking directly"

4
Swerves007, Portsmouth, United Kingdom 27/01/2019

Great value for money on a stop between Port Douglas and Airlie Beach. The hosts even cooked for me after I arrived after restaurant had closed. Rooms are large and beds comfortable. I can't mention enough to book direct, the $ soon adds up and beats various reward schemes easily.

"Stop over "

4
User 07/01/2019

Great place to crash after a long drive, park the car outside your room. Leanne is very helpful and the rooms are clean and simple great for families. Spa sauna and pool with an onsite restaurant what more could you ask for.

"Very comfortable. Worth it to go back."

5
Jose T, Gold Coast, Australia 22/12/2018

Charming Motel on good location. Very well clean premises. Spacious, well maintain and equipped rooms. Beds are very comfortable. Good value for money. Professional staff. Definitely worth it to come back.

"Bute Stay very relaxing ."

5
Y2154ECpaulb, Bundaberg, Australia 09/10/2018

Beds are brilliant so comfortable, the decor of the room is pleasing. The restaurant food is appetizing loved the seafood basket. Yes, the motel is in the flight path but didn't hear a plane after 8.30pm and most of the motels have the same problem on Nebo Rd anyhow.

TrStH, Owner at Best Western Marco Polo Mackay, responded to this review
Your bute too many thanks for spending the time giving us such a great rating thanks so much

"Right on the flight path"

4
AnthonyGrisan, Melbourne, Australia 31/07/2018

I didn't mind this place. Other than being pretty old school there was room to move and the bed was comfortable. The shower was good and it was very clean. Staff are great. If you don't mind plane noise it's a good place

TrStH, Manager at Best Western Marco Polo Mackay, responded to this review
Your time spent means everything to us so many thanks

"Charming older style motel"

4
rider53, Coffs Harbour, Australia 17/07/2018

This was great value in a good location. Room was quite spacious and bathroom was exceptionally big. The bed was one of the most comfortable we've come across in our travels. Would certainly recommend this motel.

TrStH, Manager at Best Western Marco Polo Mackay, responded to this review
Thanks so much for recognizing we do have the best beds going, plus other things like huge rooms, but we love you for this thanks so much

"Oasis after a long drive"

5
T6993KXdavidm, Bathurst, Australia 13/07/2018

I chose to stay here after my experiences with Quality Motels - and this did not disappoint. Receptionist was cheerful and happy to help Drive through arch and park in front of room The room and bathroom were well appointed and roomy. Slept well Would stay again

TrStH, Manager at Best Western Marco Polo Mackay, responded to this review
We would love you back because you spent that small amount of time to sing our praises, so to us you are the best of the best thankyou

"Clean and very nice and Lovely owners"

5
allycat167, Toowoomba, Australia 23/05/2018

The rooms are great lovely beds so nice and clean beautiful no noise even it is close to the road the Owners are great nothing too much for them . They are good price for breakfast plenty of milk and good coffee good they have mugs which is great

TrStH, Manager at Best Western Marco Polo Mackay, responded to this review
The best thing here is the mention about the clean, so I want to say here a big big thank you to our wonderful housekeeping staff. They are super amazing none better, love you thanks for saying you were happy with us that is so important

"Heaven "

5
ahooky, Christchurch, New Zealand 01/04/2018

We were so relieved to arrive to such a lovely comfortable and spacious room. We are travelling on a budget and found this was very fairly priced. Had the best sleep in a long time! Luxurious bed. Will be back!! ???? thanks a lot

"Very clean, amazing bed and tastefully decorated"

5
User 16/01/2018

Would throughly recommend this motel when looking for somewhere to stay in Mackay Qld. Central location. There is also a resturant on site which was not open the night we stayed. The room we stayed in was near the back of the complex so no road noise. Excellent sleep after long day.

"Amazing motel"

5
User 28/02/2017

This motel was amazing! The staff where super friendly and very accommodating! The bed was the closest bed that I had traveling that was like my own bed at home! Meals from restaurant where beautiful as well!! Wouldn't hesitate to stay there again if ever traveling through Mackay again!

TrStH, Manager at Best Western Marco Polo Mackay, responded to this review
Hi Sandi, Glad you enjoyed your stay with us. Look Forward to see you again in the future. Cheers Tracey

"Best Hotel on my trip so far....."

5
Albert S, Palm Coast, Florida 01/02/2017

I stayed at the Quality Inn Marco Polo on 31 Janurary 2017. Upon checking in, I met Tracy and Robert, on site property managers. They were so pleasant and helpful. I am a very tall fellow so Tracy provided me with king size bed.....BEST nights rest of my 17 day trip!!!!!!! The accommodations were top notch.....was even able to stand under the shower head without bending over. I would highly recommend this property and will definitely stay here again if my 2 month stay in Australia allows it. Thanks Tracy and Robert for your Australian hospitality.

TrStH, Manager at Best Western Marco Polo Mackay, responded to this review
I am so glad Albert you had a nice stay with us. We hope you enjoy the rest of your time in Australia.

"Best in Mackay"

5
VictorCity, Sydney 07/01/2017

i stayed here with my family for 5 nights, this place booked from the outside and online not much dis-similar to the other hotel/motels but after we checked we had discovered the rooms were all FULLY RENOVATED and a good size with new bathroom, new AC, new furniture and a VERY comfortable king size bed that is comparable to the Sheraton as i am their elite member so i know their beds well. The pool was nice which the children loved, nice way to cool down. We ate at the resturant most days which we found the food were nice We will diffidently be back next time we are in Mackay.

"Good budget hotel"

4
Courtney B, Brisbane, Australia 09/11/2016

This is a good motel to stay at if you just need somewhere to sleep. The rooms are well priced, comfortable and clean. The staff are very helpful. The rooms are air conditioned and the shower was quite good. This is a good basic room at an affordable price.

"Road trip "

4
User 30/08/2016

We googled the best steak in Mackay when we overnighted there. This place certainly lived up to expectations. The steak was devine, the decor suited the Italian theme. Except for the bar area which had two wall art displays which cheapened that area. The lady who served us was lovely and friendly.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.