Best Western Hotel Bellevue Au Lac,  Lugano

4.0/5  - based on 148 guest reviews.
Riva A. Caccia 10, 6902, Lugano, Switzerland - See map
+41 91 994 33 33 +41 91 994 12 73



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free airport shuttle
    Free airport shuttle
  • Restaurant
  • Multilingual staff
    Multilingual staff
TripAdvisor Traveler Rating
based on 148 traveler reviews
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Romantic Hotel with a long tradition, situated on the lake side promenade. Individually furnished and comfortable new rooms with air conditioning, a balcony and a superb view over the bay. Extravagant restaurant surrounded by palm trees, offering Italian cuisine. High tech conference center and top infrastructure suitable for business people. Open air swimming pool, private parking. A few walking minutes from the historic, shopping and business center, public transports and boat station nearby. Book at the Best Western Hotel Bellevue Au Lac today! ***since April 2012 all rooms are equipped with the latest LED-TV-Screens with receivers for digital and high definition TV-Channels***

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 148 guest reviews
Certificate of Excellence
Business Business 40
Couples Couples 47
Family Family 30
Friends getaway Friends getaway 12
Solo travel Solo travel 14
Sleep Quality
Best Western Hotel Bellevue Au Lac,Lugano
  • 3
    « Pleasant, but still room for improvement »

    Overall the interior could be a bit freshened up. The people are very nice. Parking is very special. They need to bring you to the next door garage. Where you only can park with their assistance. I couldn't find it myself, nor you can enter without the support of the receptionist. So I called to ask for assistance, but nobody answered on my first try. Second time it worked, although there was quite a delay until help arrived. The room was okay, but the little lake view would have made my day. It was my own fault to arrive at night time.

    « Nice location but hotel just average »

    I spent one night at the hotel and have to say that the location is amazing. Really worth a visit. The hotel is equipped with old fashioned furnitures however still clean and pleasant. The rooms are comfortable, in particular the bed. Very good mattress, hence very good night sleep. The prices are a bit too high for my taste. I wanted to have dinner at the restaurant but prices for approximate 80-100€ per person are a bit too much for that hotel. Breakfast was kept to a minimum. Staff was friendly however did I have the intention that they were unable to cope with various situations. Parking is expensive 25€ a day. Overall nice hotel but for that price you will get a more luxurious environment somewhere else.

    « Beautiful setting »

    The area is beautiful. The pictures are the day and night view from my room. The room was nice but the safe was not working. Apparently there had been a robbery a week or so earlier and we were told at check in to carry our valuables with us when we left the room. We felt safe at all times. We had a pleasant 2 night stay and the location was great. The breakfast was very sufficient for anyone.

    « A great hotel »

    A must stay while in Lugano. We had the lake room...with the best views of Lake Lugano. Zamel, the Concierge, was very helpful and welcoming. We also had a great breakfast before we went on our way throughout the day. All in all, we had a pleasant stay and we look forward to coming back when in Lugano.

    « Comfortable overnight stay »

    We found the junior suite comfortable, clean and spacious and we slept well. Air-conditioning worked well. About 6 or 8 UK TV channels rather than just news. View of the lake was very restricted but did not matter to us. Breakfast was not the best I have had in Switzerland but was acceptable.

    « Low security »

    The reception and services were okay, but very slow. The rooms were fine. The safe boxes need to be upgraded immediately and cameras should be put up. On the same day, 3 families, including us, were robbed while we were out. Please, whenever you leave any hotel to tour the city or eat, take your passports with you. It just adds extra security.

    « Poor Service, Great Property »

    This was a beautiful property, with awesome pool, fantastic breakfast; but horrible front desk service. The hotel had a lot of Middle Eastern guests who they served well, but had no time for us. We stayed 5 nights, are Diamond Level Best Western members and have never been treated so disdainfully! When we arrived early, the clerk dismissed us immediately saying check in was later. Another man on the phone then took over and gave us a room. Our reservation was for a room with side view or full view. We overlooked the back garden/pool. We didn't complain, we accepted the room. On our last night, we were watching TV, and the bed broke! We called to front desk, they came, and said we would be moved. 10 minutes later, we had to go down to the lobby , to get a new key. No one asked if we were okay or offered to help us with our luggage ! We moved ourselves 3 floors down. Absolutely unprofessional ! Checkout also took 20 minutes as they hadn't pre-processed our stay properly. We will never stay here again!

    « Wonderful hotel, great view! »

    My association had a meeting here and every one was staying at the hotel. The hotel isn't that far from the Paradiso train station. I followed the instructions and walked from the train station to the hotel. It was all downhill. The hotel faces Lake Lugano and my room has one window facing the lake. The staff was absolutely wonderful helping me to book bus from Lugano main train station to Milan Malpensa airport, finding the best and cheapest way to go to the main train station to catch that bus, etc. The hotel floor including that of the room is all marble which feels cool and refreshing in summer. The bed mattress felt like futon which was fine by me. I slept very well. The water pressure of the shower was fantastic! The only drawback of the bathroom was that the bathtub has only a partial kind of "shower door." Water easily splashes outside the tub and make sthe floor wet. The breakfast was not as rich as I imagined. They do serve hot food, like scramble eggs and bacon. It's still good. There is no gym inside the hotel, but you can get a 10% discount at a nearby (1/2 block away) gym. The elevator is quite small. Wifi is good, but you need to login every time you want to use it. The only conference room is on the top floor, 5th floor. The windows face the lake and the view is absolutely gorgeous! We didn't even feel that tired with 10 hour meeting each day. The town center is about 5 minute walk from the hotel. There is also a nice park not far from the hotel. It was a very pleasant stay.

    « A front desk staff that makes you feel like you are very special »

    Jamel and Diana greeted us upon arrival at this lovely hotel. The location was excellent and we stopped in to see if they had a room . The greeting was so warm we felt like we had a arrived at the perfect place. We stayed in room 210 , large and nice view from balcony . Jamel and Diana spoke to us warmly each time they saw us.. Even in town center and when they were off duty, these are employees that really care. It is an easy walk to shopping and the Accross from the lake. The tourist card they gave us saved more then 50 % on the lake boat tickets. Lugano , we went for a day and stayed 4 at this hotel .

    « Great Hotel in Lugano »

    This hotel had a great air conditioner. Very comfortable room right in front of the lake. Across the street was the boat dock to cruise the lake sites. A short walk and you are in downtown Lugano close to the train station and restaurants. Breakfast was good and staff were very helpful with information.

  • 5
    « An enjoyable stay »

    When we visited this hotel for a four nights stay recently, we found that there were a surprisingly small number of guests, apparently as a result of the continuing strength of the Swiss franc against both Sterling and the Euro, which tends to make Swiss hotel prices quite expensive and sometimes uncompetitive with some of those in the rest of Europe. There was evidence of a similar picture in an excellent hotel where we stayed a few days earlier in the Bernese Oberland. This is a very serious situation for a large number of Swiss hoteliers ? who find themselves confronted with fewer enquiries as well as rapidly declining margins ? and of course the Swiss tourist industry in general. We very much enjoyed our break at the Bellevue au Lac. Reception staff were friendly and helpful throughout our stay, there was an amicable host in Charles Helbling, and the room we had (facing the lake and with a balcony) was very comfortable, smartly furnished, fairly spacious, and well equipped. The hotel has a long history, and it is one of the most traditional hotels in Lugano. Its lake-side location in Lugano Paradiso is in many ways ideal, as it is a little bit away from the hustle and bustle of the city centre (about a 15 minutes walk on the promenade, or hop on a bus). The road outside the hotel tends to be very busy for most of the day, but the room was very effectively soundproofed, and there was also good air-conditioning ?. just as well as the outside temperature was in excess of 30°C at times. We ate in the hotel's restaurant on one night and that was good, and in the mornings there was a rich breakfast buffet. We certainly intend to return one day. Meantime let us hope for happier times for Swiss hoteliers!

    « Bad Customer Svc and Over Specified Amenities »

    This Bestwestern does not meet the Advertised Expectations. My hotel visit was five (5) nights. 1. The pool was empty upon arrival and the condescending young hotel manager said I could use the "public lake, located 100 meters away". Manager did not understand the difference in a premium priced hotel pool and public lake. 2. The elevator broke for the evening, leaving me with two (2) heavy bags and 5 flights of stairs, to climb. The elevator problem seemed familiar, since it was repaired within 5 hours of my report. This was a concerning workout, since I am a young father and heart attack survivor, 4 months prior. 3. When the buses dropped off guests, it was obvious they were not staffed for the increased amount of guests. The restaurant was not refilling the buffet. 4. One evening, the hotel bedding smelled like body odor, upon arrival from work. I was thoroughly disgusted. Fortunately, my room included two (2) beds and I simply swapped the bedding. 5. The Lake View and Partial Lake View is an overstatement. THERE IS NO LAKE VIEW FROM THE ROOM and you need to look from balcony for a limited view ... some balconies are worse than others. The Director of the hotel was made aware of the numerous shortcomings and would not be interrupted from his solo dinner, at his patio/bar. Hotel manager provided 70,000 Bestwestern Pts for a future stay (if I was a point member?). Hotel showed no remorse or professional pride.

    « Pleasant Stay with Amazing Views »

    The hotel was easy to locate with a downhill walk (with our luggage in tow!) from the Paradiso station. We were warmly greeted and showed to our room. We stayed in a room with a balcony front and center on the lake. The room was clean and comfortable with a spacious well-appointed bathroom. The decor was slightly dated but overall it was a very lovely, comfortable room. The staff were very attentive and ready to respond to any request we had. They were happy to call taxis for us as well. I would say location-wise it's not exactly in the center of things so if you want to be right in the heart of it with minimal walks then stay a bit closer to the old town center. But we didn't mind walking around. We did take a taxi to our dinner up near Castagnola and that would have been to far of a walk for what we wanted. And taxi for the trip up to the main Lugano train station. If we ever make it back to Lugano will definitely consider the Best Western again!

    « Beautiful property with beautiful views of the lake »

    The hotel is a beautiful property right on the lakeshore. I was told the building is a 140 years old but they do a marvelous job maintaining the remodeling that was done more recently. I was in room 109, which is on the corner with a small patio area and a spectacular view of the lake and the Alps. The bath is quite large. The room comes with a water pot for coffee/tea. The bed seemed lumpy to me but it may be European-standard. Certainly the lumpy pillows and fluffy duvet are. The staff are extremely pleasant and helpful. Nearby is a Migros supermarket but the Coop market downtown is much better ( and has inexpensive souvenirs plus loads of chocolate). It's about a ten minute walk to the Coop in the main shopping area. The Fondazione Gabriele e Anna Braglia building is just a few buildings down the lakefront street. If they have an exhibit when are there it will be worth stopping. (The one I saw was on Expressionist art. It was free to visit.)

    « Great hotel! Friendly Staff »

    I was in Lugano for a conference and stayed at the Bellevue Hotel. The staff went out of their way to assist me with everything from loaning me a electric adaptor, to arranging a day trip to Lake Como. The daily breakfast was excellent, my room had a balcony overlooking the lake, where I had coffee and read the paper every morning. I highly recommend!!

    « Perfect Holiday Location Five Star Experience »

    Outstanding service, luxurious accommodations, Amazing vistas and perfect location for sightseeing, everything within walking distance. Staff was very helpful, friendly and made you feel very welcome All empoyees seemed proud of their hotel and eager to please. Library is outstanding treat! Step into the fifth floor panoramic conference room for a majestic view of Lake Lugano. Breakfast had a large variety of cold and hot items.

    « My fav hotel ever! »

    the staff took care of every detail in the rooms! they offer all the comforts! very cozy rooms with chic furniture! honestly i found them more comforting and beautiful than the pictures on their website! my balcony have a breath taking lakeview specially at night it gets very romantic for couples! very quiet and relaxing place.. there is an italian cuisine with a bar and an outdoor pool! very comfortable place and unforgetable!

    « Great Hotel. Great Location. Beautiful Views. »

    Great Hotel. Great Location. Beautiful Views. The room was very comfortable. It had everything you needed. The breakfast was great. Lots of choices. The staff was very friendly. I highly recommend. Walking distance to pretty much everything, plus the lake is directly across the streets with wonderful views of the pre Alps.

    « Christmas in Lugano »

    We spent a few days here over Christmas with family flying in from UK , Ireland and Singapore. We were practically the only ones for Christmas Eve and day, and had the run of the hotel. It was fabulous - the staff were so friendly and seemed to be very happy to see us, they looked after us very well indeed. The children who were a bit over excited, were welcomed and looked after too. They out on a special meal for us on Christmas Eve which was delicious - 5 courses. Rooms comfortable, overlooking beautiful view. Location fantastic. Basically we had all the family fun of Christmas and none of the stress. Loved it!

    « Very comfortable and gracious! »

    The location and the room was very nice, modern furniture and bathroom. I had a great view of the lake which on this particular morning, was obscured by fog. In the evening the lights around the lake were great to see - I hadn't noticed the distant homes during the daylight.

  • 4
    « Friendly Hotel in Lugano »

    Very nice location and convenient to get into the city, easy parking (with a fee), extremely friendly staff.. you feel at home Quiet rooms with lakeview I would definitively return to this hotel on my next stay in LUgano

    « Lovely hotel with great lake view »

    Clean and well appointed rooms. Beds quite comfortable. Good shower with great water pressure. A little generic if you are looking for an "experience" but if you are looking for a nice place to stay while you explore Lugano - this is a great choice. Breakfast buffet offered nice selections and offerings were of good quality. Lots of dining options nearby, including within the hotel itself.

    « Touring Europe By Car »

    Once again, as we do, we dialed in Hotels on our GPS. Up popped this Best Western right on the boulevard facing beautiful Largo Lugano, with a parking place, hotel reserved, by the front door. What a find in a tourist mecca like Lugano, CH. We requested a room facing the water high enough for a good view. Shazam! we are on the third floor with a large room, with double balcony where we can watch the world go by on the boulevard below and have a panoramic view of the beautiful lake with the flora all round. Comfortable beds and clean rooms. Nice bath. We are just across the street from a major docking place for tour boats. And for excursion trips by the train mobile with coaches. Both very good means by which to explore the surroundings. We took a Lake excursion boat. Also the mobile train coach. Also went up the cable car to Mt. Brie. Had dinner in the Hotel restaurant the first night of a three day stay. Ordered pasta. They do not know pasta so stay away from that. We went for pizza one night right close by. ( I'm not moving my car) . Pizza was good.

    « A lovely hotel with character in a beautiful location »

    A lovely hotel with character in a beautiful location. The staff was extremely helpful - everyone I met was very pleasant and went out of their way to assist. The free breakfast was a splendid feast - plenty of choice - so I ate too much :-). It's a great location. The view across the lake is truly beautiful and the promenade is a lovely place to stroll. Lots of great eating places within a few minutes of the hotel, so you can choose a different venue for dinner each evening.

    « marvellous experience »

    We travelled from Como to Lugano for a trial experience and did not regret the visit. Lake tour was especially enjoyable. My wife enjoyed the shops, not high on my priority but the cafés and relaxing atmosphere was just what we needed. Thank you to all in Lugano for helping us to decide we will do this again.

    « Charming place to stay »

    Staff efficient, Hotel Owner Charles was a super host & their barbecue/buffet ,the first of the season, was great. A family business ...personal attention and a joy to be staying there, We booked a room with view & balcony....worth the extra


Getting to the hotel ...

All directions
·From: All directions. Take motorway Exit Lugano Sud. After the traffic circle, follow signs for Lugano Lago. Pass the Esso petrol station, go onto the motorway, go to Lugano Lago. Go left at the traffic light. The Best Western Hotel Bellevue Au Lac will be on the left hand side.

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