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Best Western Leoso Hotel Ludwigshafen, Ludwigshafen

Pasadena Allee 4, 67059, Ludwigshafen, Germany - See on a map
Best Western Leoso Hotel Ludwigshafen - Hotel Exterior The Best Western Leoso Hotel Ludwigshafen is ideally located in the center of Ludwigshafen. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located centrally but quietly, the Best Western Leoso Hotel Ludwigshafen awaits the business as well as the leisure traveler with elegant comfort and individual service. The 192 guest rooms and suites are of international standard. Eight conference rooms all with natural daylight and equipped with modern conference technology, accommodate up to 200 people and provide the perfect setting for successful meetings and banquets. The Landhaus Restaurant serves breakfast, lunch and dinner while the Bibliothek is the perfect place for private functions in an elegant atmosphere, or enjoy snacks and cocktails in the cozy bar. At the end of a long day, the fitness area with swimming pool, sauna, solarium and workout equipment offers recreation. Parking facilities are available free of charge. Ludwigshafen, the city by the Rhine, is considered to be the gateway to the Palatinate with its romantic towns, through which the Deutsche Weinstrasse winds its way. The Odenwald forest, also, is close to the city. For those who wish to relax indoors after an excursion or at the end of a hard day at work, the Best Western Leoso Hotel Ludwigshafen also has a swimming pool with sauna and solarium for your use.

Best Western

Leoso Hotel Ludwigshafen

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Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Multilingual staff
    Multilingual staff
  • Golf
    Golf
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Guest reviews

In partnership with tripadvisor fr
based on 262 guest reviews
NOTE ISSUED
Excellent
26
Very Good
75
Average
92
Poor
27
Terrible
42
REFER TO NOTICE
Business Business
142
Couples Couples
30
Family Family
32
Friends getaway Friends getaway
20
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Welcome to hell !!!"

1
stantp1916, Farakka, India 04/11/2019

This hotel was not what I booked personally, rather it was booked for us by our tour operator and believe me had it not been booked by them, I would have never, never booked this hotel. Infact if there is anything below 1 star rating, maybe a negative star in TA, I would have happily given them that rating. I'll summarise my experience: 1. The reception had extremely unwelcoming staff, no smile, no greeting nothing, just reluctantly handed over our keys. 2. Room: Room was spacious and carpeted, that's the good part, but furniture was extremely old, worn out and badly needed a refurb. We were given a room with two separate single beds. Imagine a couple sleeping separately. When we requested a room change they told me over intercom : “you don't get any better for what you paid”.. I mean is that a joke? 3. Bed: The mattress had completely sagged in the middle, it was very uncomfortable to sleep as the back was not getting any support at all. 4. Washroom: The washroom had broken tiles, and no drain.. NO DRAIN. I mean where is the water supposed to go if it splashes out from the basin. 5. Aircon: There was this horrible aircon machine which was not working at all. On switching it ON it only made a noise like a train running with no ventilation at all. We had to open windows at night and earn mosquito bites as the reception desk did not help us in this matter as well. 6. Checkout: Finally the climax. During check in we were instructed not to wet the floor else a €50 fine would be applicable. I mean who tells this kind of thing. Anyway we were still cautious not to wet the washroom floor as we later realised that they had engineering defect, their washrooms were constructed without a drain. While checkout there was one family who had wet the floor. When it came to notice of the staff, they started shouting and yelling at the family and our tour guide. After that the guy handed over a mop to the father and asked him to clean the toilet. That man had two small daughters who may have spilled water on the floor. Because of that he had to clean the toilet. Imagine the humiliation the father had to face. 7. Interaction with me: I was the first one to hand over the access card while checkout and went straight to have breakfast. My guide came running to me and said that the receptionist had told that he has not received my room key. This was after the incident of the father. When I went to he reception, I saw receptionist talking to a customer in a very friendly tone. When I asked him about the key, he turned a red face towards me and yelled at me at an extremely rude tone: “don't you see that I am talking to someone? Don't speak to me unless I am finished “ I mean who talks to a customer like that? Anyway I waited for my turn. Once he was done with the other guy he turned towards me and told me that I have lost my access card and am supposed to pay a fine. Luckily I quickly noticed that my access card was lying just next to him wth the fellow lady receptionist. I pointed it out to him, he took the card and turned away from me. There was no apology for his misbehaviour, even though when he was wrong. My strong recommendation: AVOID THIS HOTEL AT ALL COST.

"Its ok"

3
Ghosal_Kolkata, Chennai (Madras), India 30/10/2019

Stayed here one night, on behalf of Thomas cook the breakfast and dinner were good and rooms clean, so no complains. The warm water was little diffcult to configure but it was still ok and bathrooms was ok too. The station is just outside and we got a nice bridge view outside the 3rd floor window. However, they have a policy where they held back 800 euros from our tour manager, who himself went around to clean some water spill in some 4 rooms out of the 28. Had threatened to charge 50 Euros per room for the water spill in bathroom(really! not kidding?) Didn't get this logic they have but felt thats a bit harsh though.

"Very good hotel"

5
subhajitpalit3, Bangalore District, India 17/09/2019

This hotel is really nice hotel with large rooms with basic amenities, stuffs are really jovial and helpful very nice area located just opposite the train station rooms are well maintained and cleaned. Breakfast area is spacious and good range of items one room 2-3 people can stay easily I had a great time there thank you

"EVERYTHING NEEDS IMPROVEMENT.."

1
A-Ariharan, Muscat, Oman 26/08/2019

Though there are lot things can be improved, I request the hotel management, please help your customers to stay comfortably at your hotel. First of all, please change or clean the carpets in the rooms. Really felt suffocation in my room due to the smell of it. I have never seen a pillow, whose thickness is lesser than a bed-sheet? That old and smaller size pillow? While i asked for a additional pillow, it was denied by room service team? Cannot talk about the old damage Mattress, which has last its life a decade ago. Dont understand how do you still keep them at hotel? Internet not working, no problem!!!. We need to follow your rules to use bath-tub, ok no problem!!!. AC will work during summer only. ok No problem. But please help your customers by improving the basic amenities. Thanks Appreciate the Food provided, really good and enjoyed...

"Terrible Internet"

1
User 31/07/2019

The internet does not work at all. I had a hard time even to open gmail. The hotel is located near the busy highway. At the Sommer the condition is worst. There is no AC and if you try to sleep keeping your window open the train and cars won't let you sleep.

"Pathetic Service"

1
adeetyau2019, Ludwigshafen, Germany 24/07/2019

Hey Best Western I like to bring to your notice that, I took. This hotel for my family stay the most important thing comes to your mind is comfort at end of the day, the room you get us into are all out of the main city as well the amenities score for them is zero, I think they should be given a rating/star less then zero if applicable One instant i want to bring to your notice that I am. Facing on regular basis. Many of the hotels which we stay do not provide AC's in that case you should not your calibration with them. Right now i am. In Ludwigshafen, Germany. No fans no AC Are u kidding me? The front desk person is clueless. There is no general manager. The HOTEL PROPERTY SHOULD BE CLOSE WITH IMMEDIATE EFFECT You guys should have made arrangements according to the changing weather it's been year. I don't see the intent You Guys suck Big Time The heat is so high I can't even sleep For the sake of money you play with comfort of the customers I want all my money back Adeetya Uberoi 09311236335

"Worst Best Western stay."

2
MelCelina, Celina, Ohio 23/06/2019

There was no air conditioning in this hotel. Was told it is never turned on until the first day of summer. We were there a couple of days before that. Temp was in the upper 70's and there was no way to get fresh air moving into our room without leaving our door open. Also the carpet was stained and dirty, wallpaper coming off wall and the thinnest of pillows on the bed. In fact, we had two double beds in the room but only one pillow per bed. Area around hotel did not look like the best. Stains on room ceiling and severe water leaks in ceiling near banquet rooms. Tried to hide the leaks by putting up screens that hid the buckets being used to catch the water. Would not stay in this hotel again. We were part of an EF Tour group and had no choice but to stay in this place. Breakfast was a buffet with some hot food (eggs, bacon, sausage etc) and the best part of this stay.

"Poor quality hotel"

2
jeanettekz, Munich, Germany 27/05/2019

We have been to a number of places around the world but this is one of the most disappointing yet. While the breakfast was the only upside and the free drinks if you don't get your room cleaned, there's no other upside. We came here on business with a large group spread out on different floors. Our room and the entire length of the hallways smelled like feces and I'm not exaggerating. There were times the smell mysteriously subsided but it was present during 80% of our stay and unfortunately we did spend some amount of time inside our room. The air conditioning worked in our room but we all complained that it was noisy and emitted a strange smell. The place really hasn't been renovated since the 80s. The service is also poor, we only had one nice man during the night shift, the others had attitudes when you needed help. Also MAKE SURE TO USE THE SAFETY LOCK because otherwise service people will come barging into your room without knocking and no apology whatsoever. I understand that their job is to clean or fix things but there should be some curtesy to the guests' privacy. The hotel is very worn down and the beds and pillows are extremely uncomfortable and no extra pillows will be provided on request. We found a growing number of small bugs around the desk area, so we were just so extremely thankful to go home. I have no clue how this hotel can demand this kind of money for staying... I wouldn't pay even 50 euros a night!

"Nice, Comfortable and Great Breakfast !!"

4
hii67, Kuala Lumpur, Malaysia 20/12/2018

The Hotel is centrally located in the city centre and is next to a railway station and a walking distance to the shopping Rhine Gallery. We found the room to be clean, bed comfortable, good heating and shower pressure with ample hot water supply. The hotel has a great restaurant on the ground floor with adjoining library and it has great choice and variety offering hearty and satisfying breakfast catering to palates of all ages... Great experience and good impression ...

"Nice place just a few problems"

3
dejavu k, Manchester, United Kingdom 24/07/2018

Location not the best, Hotel is fine overall, rooms large but they need to change air con units in bedrooms as they are pre historic and it sounds like a generator in the room. They need outside vermin control because outside on the terrace it is full of mice and rats when the sun goes down. Food is very nice, the staff are really friendly. The few problems I encountered can easily be rectified.

"Average hotel"

3
689prasunk, Jaipur, Rajasthan, India 06/06/2018

Had gone in a group of around 25 paxx from india. The hotel is small . Rooms are average size with absolutely no amenities. My room Didn't even have a tea maker. The p kya point was the bathroom was sparkling clean. Not a hotel to be visted with family

"Okay place to stay, clean, and convenient"

3
Jack W, Suffolk, Virginia 27/04/2018

We stayed here with a group of students. The hotel was clean and suitable for our needs. Management was helpful and the wi-fi worked with no problems. We asked for hot tea and some dessert after the kitchen closed and the staff assisted us immediately. As you have read the place needs an upgrade. That said, it was quite satisfactory.

"so and so"

3
salvatore m, Bologna, Italy 20/04/2018

old structure, we decided to sleep here because only 5 minutes far from our offices. Big rooms and bathroom, but the impression is that a "refresh" would improve the level of the hotel. Quite good quality the restaurant, good breackfast. Professional personnel

"convenient, close to BASF"

3
Vandenbrouckeb, Kortrijk, Belgium 26/02/2018

I took this hotel as it was very close to BASF. I know this hotel quite well. Ok, it has been mentioned before, it would need an update, but it does have a swimming pool and a sauna which is nice after a hard working day. Less ok was the room I had this time. It faced the railway station and it was quite noisy when freighttrains passed by. Staff is reall friendly, it strikes me that the same people work here since I first visited.

"Central location in Ludwigshafen ok for one night"

3
bartv610, Kortrijk, Belgium 30/01/2018

The BW in Ludwigshafen must have been a great hotel when it was built, many years ago. But now, let's face it, it needs updating. Central heating in the room is very noisy and lacks temperature control; it was extremely hot in the room. you do hear the traffic quite well as the windows are not the latest state of the art. But the hotel has a good size swimming pool and a great sauna, which is not that common, one of the few reasons I do come here every now and then. I slept quite well this time. If you arrive late, the parking lot is quite full. But for those who arrive by train: ideal, as you're near the railway station. Downtown is on walking distance.

"A disgrace to Best Western"

2
User 24/01/2018

I have traveled quite a lot in Europe and the US and often uses BW hotels and motels because I could always count on them having at least a minimal standard, be clean (the worst were reasonably clean), etc. In Europe, my experience so far was that BW even surpassed US standards. Not in this one though: It starts on the outside where the old hotel name is still visible over the entrance, and the BW sign just bolted over them. On the steps to the entrance door, a collection of empty German beer bottles greeted me. Staff is very transaction oriented you get checked in getting a real key and a short intro how the wifi access works that's it. The room was a shock: Stains everywhere carpet, upholstery, wallpaper. Furniture including the bed is worn down to rock bottom. With all that it does not help much that the room and bath were clean, It does not make me feel comfortable. There is an old AC in the room, but it heats by default and cannot be turned off, one could open the window to compensate only to experience trains passing and airplanes in approach ... Some parts of the hotel have been refurbished like the elevators and apparently the occasional room door. The rest has the charm of the late 1970s. The hotel features a pool and a sauna in good condition but the pool floor is very very warm, and one can smell chlorine four stories up. Wifi is slow but works even in the more remote rooms. This hotel needs to be closed down and redone entirely; I cannot understand how a brand like BW which claims to be so keen on standards can let this be open for business. Breakfast is a highlight; it features a rich buffet selection of fresh fruits, healthier and not so healthy choices, his and the intact hygiene of the room moves my review to 2 points instead of one. Never again

"Perfect for short business stopovers"

4
ColetteKellyyy, Deeside, United Kingdom 03/10/2017

The room was clean and bed was comfortable, could do with some updated furnishings, as there were some old stains on the carpet, and the key locks on the doors could be updated to more secure card key doors. Breakfast was well stocked with a good variety of foods. Overall I had a comfortable 2 night stay.

"Unless you are Satan, stay somewhere else"

1
ScottyLovesFIsh, Springfield 29/06/2017

Our group was booked into this 6 story hotel for 1 long night. Upon check-in at 7 PM, rooms were very warm but spacious and clean, lobby was roomy. Some rooms had portable fans in them. None of the Elec outlets would work with either my converter or my adapter (both had worked fine in four other hotels across four countries.) Room lamps were hardwired into walls. Fired up the room AC unit and went down to dinner, food was good. That's when we were told by a staff member that the hotel is slated for tear-down sometime next year, so they are not spending on infrastructure. AC units do not work (hence the few portable fans). Only 1 window opened (inward) & should have only opened about 3 inches but catch was broken. It could swing open 1 m before snagging on drapery (a bit scary on 6th floor!) Around 10PM the room temp had dropped to 85 F, when room filled with cigarette smoke from the guy next door smoking out HIS open window. Had to close mine and swelter - 86.2 degrees at 3AM - or else try to sleep in a haze of tobacco smoke. No fans left, could not plug in my own little fan or charge phone because of non-working Elec outlets. Cold showers of little use. Gave up at 4AM, packed, finished night roasting in lobby. So maybe comfortable if you are Satan & used to the temps of Hell. Otherwise, go elsewhere. Feel sorry for staff and manager, not much they can do. Corporate ought to be ashamed of itself.

"This is an old, dirty and hot place, you should stay away"

1
pro_trvler, Dusseldorf, Germany 27/06/2017

They lie on their website: quote This 4-star hotel is within close proximity of Mannheim Jesuit Church and Schloss Mannheim. Rooms Make yourself at home in one of the 192 air-conditioned guestrooms. unquote There is NO Airconat all,the place its dirty, rooms are smelling, I wonder who gave the m 4 stars. stay away from this place.

"HOT!!!!!"

1
bdoyle86, Chantilly, Virginia 26/06/2017

Ridiculously hot rooms. No AC. Pick another hotel. Can't give any other feedback yet because I can't get past the room temperature. If you must stay here in the summer, make sure you have a room on the backside. Front side rooms in the afternoon are probably 90 degrees

"Dirty, outdated, and no A/C"

1
olimaspecto, San Francisco, California 18/06/2017

Dirty, outdated, and rude staff. Avoid this place - it feels like it hasn't been updated (or cleaned!) since the 1970s. Well, maybe it's been cleaned a bit, but the carpets and sinks are flithy (see my photos) The commons areas are decent and it's nice that it has a pool, but it feels like a hotel that needs A LOT of work to bring it up to modern standards. The location is a bit strange too - it sits across from a train station in the middle of what appears to be a deserted business park — very industrial feeling and not very friendly (though the pizza place/diner across the street is actually reasonably good). Also, the staff refuses to turn on the A/C, even when there are signs in the room asking you to call down to the front desk if you want it on - absurd!

"Hot as Hell"

1
Cheryl V, Washington 11/06/2017

No AC and window opened about three inches. There was fans in the rooms that blew hot air and made it worst. Trains much run 24/7 because all night long that was all you heard. Next morning took us 45 mins to get an elevator from 6th floor to get to the lobby. I don't recommend this hotel !!!

"Poor service, low quality rooms"

2
P3180XKmichaelh, Houston, United States 18/05/2017

Staff was not very friendly or just indifferent it's hard to tell which. The beds were very hard and the pillows were extremely flat even when I put 2 together. There was also no iron available in the room or when I asked the front desk. When I called there was no "let me see if I can find one for you" just an "I'm sorry I can't help you" I even went downstairs and asked again if there was any way my shirt could get ironed. The answer was the same.

"Average old hotel with horrible beds "

3
User 07/12/2016

Came with tour group for one night stayover : The good (1) water pressure is good and water heater is good. (2) rooms heater is good The bad (1) rooms are old & dusty (2) pillows are way too flat and mattress sink in when u sleep on it (3) wifi not that strong (4) bathtub cramp and too high for easy access (5) limited breakfast choice Won't stay again if I'm back

"Difficult to give a fair rating"

4
teaki78089, Villingen-Schwenningen, Germany 18/10/2016

The Best Western Leoso has many things that are great for business travelers - so I was tempted to give it a 5 star rating. However the rooms are just so dated that 5 stars would be so much overrated. It is really a shame. What I liked + Large parking area including covered parking for 8 EUR a night - what a great offer for a city hotel. + Free WiFi with really good speed + Very friendly service - from check-in, restaurant service, breakfast service all the way to check-out. They really made my day. + Large rooms that are twice the average size of a usual hotel including a large entrance area. + Clean and quiet even with the street next to it (good windows). + Large flatscreen TVs with all channels you ever need + Lots of power outlets + Good restaurant with a cozy living room atmosphere (see picture) and again a very friendly service. Good wine list. + Fast and modern elevators + Pretty new beds - cozy and for a good night sleep. What I did not like + The room! It is soooooo 80s style and dated. What a shame. What could be done here in the space available. Why is there this large entrance and a small bathroom behind. This could be remodeled so easily with large walk in showers and make this hotel a real 5 star+ hotel.

"Good for one night stay"

4
GregorZKC, Slovenske Konjice, Slovenia 16/09/2016

Reception is helpful and efficient, the rooms big and clean. Big TV but only a few working programs. The swimming pool and sauna are good and have convenient opening hours. The breakfast was rich, the dinner dull one night and O.K. the other. The rooms are hot or climatisation out of order - much noise but no cooling. The rooms in lower floors and to the railway have a lot of noise. The center is only a few minutes away on foot!

"Just a place to sleep"

4
User 16/09/2016

Only needing a stay for the night while travelling we came across the Best Western. The staff was very helpful and friendly. Rooms are more then complete, just airconditioning is outdated and a bit noisy (We stayed during a very warm day). Very good international breakfast.

"Great!"

5
shiningstar1, Wales 12/09/2016

Hotel was a great short stay place to be in. All facilities are hoof. Plenty of room in the rooms. Staff are very helpful & attentive. My step dad passed away in Germany & the hotel staff couldn't do enough. Great place to stay.

"Convenient hotel with great indoor swimming pool"

3
Vandenbrouckeb, Kortrijk, Belgium 17/08/2016

slightly in need for update. the heating system always puzzles me. Great breakfast and friendly staff. A bit noisy due to the railways nearby. The spa and swimming pool are the best feature of the hotel. On walking distance of Ludwigshafen city and close to all public transport. Ideal for business.

"One Night Stay with EF Tour"

3
eas1404, Pittsburgh, Pennsylvania 08/07/2016

Average at best. Had higher expectations considering this is an international chain. Had dinner and boxed breakfast and food was fine, however, rooms were a little dated and the smoking balconies were packed and the odor made it's way into the hall and rooms. Perfectly fine for a one night stay on the way to somewhere else.

"Vacation trip on Germany"

3
Skier_fin, Espoo, Finland 28/06/2016

Very nice personnel. Really good location, good connections everywhere - tramp, train, buss, car. I.e. Only 25 mins to Heidelberg by s-bahn. Good breakfast. But the location environment big minus, it was not nice at all. Rooms - the air condition was old and loud. The room was big enough but it as all rooms and corridores require renovation, no need for floor carpets, the walls were "dirty" yellow. We did not use the swimming pool but that looked ok.

"You must read THIS"

4
Pushkin_13, Canvey Island 14/05/2016

Don't be put off by the previous reviews I really don't know what some people expect......... This is the second or third time we have stayed over here whilst traveling to CZ. Our room was large with two double beds,air conditioned and free mini bar. It was spotlessly clean. Breakfast buffet is great vast choice available and dinner menu is good. If anything the portions at dinner are too big. "Nick" in the bar can't do enough for you and speaks excellent English. Car parking charges are not excessive for city centre and are advertised on the booking site. At least you know you car and goods are safe. This city centre hotel is what it is, a city centre business hotel busy in the week and quiet at weekends. Don't be put off by the negative reviews, I really think some people expect 5 star plus quality for 2 star prices.

Steffen M, Manager at BEST WESTERN Leoso Hotel Ludwigshafen, responded to this review
Thank you for staying with us again and for this information for future guests. Best regards Steffen Mahle Manager

"GO SOMEWHERE ELSE!"

1
Castrolgtx, Manila, Philippines 06/05/2016

This is one of the worst hotels that I have been to. Our room's toilet still had traces of feces in it, the wifi was terribly slow (and it kept on disconnecting), the room's carpet had stains on it, the plates in the restaurant were dirty, and there were no air conditioners in the rooms. Rooms are outdated, and If you have plans of staying here you ought to think twice. Don't come here, anywhere else would be better.

"In need of a refurb"

3
Darryl C, Ipswich, United Kingdom 21/02/2016

A functional hotel located in middle of city. It is though in need of a refurb and the décor is very dated. BEWARE of hidden parking charge and ask for room away from train line if you want any sleep.

Alexandra L, Leiter Gästebetreuung at BEST WESTERN Leoso Hotel Ludwigshafen, responded to this review
Dear Sir, thank you for your feedback in respect of your recent stay. We apologize that you have not been aware of our parking fee of 8 Euro/day which is reasonably low in comparison to our competitors. We mention those on our various websites. We would be happy to welcome you again on your next trip to Germany and remain with best regards A. Lichtenstein Guest Relation Manager

"Functional hotel for travellers"

3
Adrian C, Leigh-on Sea, United Kingdom 13/02/2016

Hotel was clean and staff helpful and friendly. However decor was like something out of the 1970s, big long soulless corridors with what seems like infinite bedrooms off either side. Bed was not quite a small double but just a bit bigger than a single. Air-con noisy and bulky in corner of the room. Good for business travellers looking for somewhere clean to stay a night or two but wouldn't take the wife or family!

Alexandra L, Leiter Gästebetreuung at BEST WESTERN Leoso Hotel Ludwigshafen, responded to this review
Dear Guest, thank you for taking your time to give us your feedback in respect of your recent stay at our hotel. We are happy to inform you that a decision has been made to renovate our comfort floor and a sample room has been commissioned. We apologize for the noisy air con in your room and would have loved to offer you a change of rooms during your stay. With best regards Alexandra Lichtenstein Guest Relation Manager

"Great location for travel"

4
User 15/12/2015

This hotel is positioned next to Ludwigshafen train station and above a tram station so it is ideal if you want to explore the local area. The staff were friendly especially the bar staff. Rooms were well furnished and large. The decor is slightly dated but didn't detract from ease of accessing all facilities. Unfortunately didn't get a chance to try out the pool as too busy exploring the local Christmas markets Would definitely stay here again

626ALi626, Guest Relations Manager at BEST WESTERN Leoso Hotel Ludwigshafen, responded to this review
Dear Simone, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alexandra Lichtenstein Guest Relation Manager BEST WESTERN Leoso Hotel Ludwigshafen

"needs a re-furb"

3
bub72, Windsor and Maidenhead, United Kingdom 19/10/2015

Nice reception and restaurant but the rooms have old windows that do not muffle the road, train or airport noise! Rooms are adequately serviced and clean but getting tired. One night here is fine but just do not expect a new BW experience!

626ALi626, Guest Relations Manager at BEST WESTERN Leoso Hotel Ludwigshafen, responded to this review
Dear Guest, thank you for your feedback. We just installed new elevators as well as new large TV screens in all rooms. Further renovations are planned and will commence shortly. We hope seeing you again and remain with best regards Alexandra Lichtenstein Guest Relation Manager

"On route to the Netherlands, ideally located"

4
Barbara V, Ludwigshafen, Germany 02/09/2015

We booked this hotel on route from Zürich to the Netherlands and for us it was ideally located near the Autobahn. Rooms were roomy, beds a bit hard, bathroom was ok and all neccesities. Personel was friendly and the breakfast room nice and the breakfast consisted of English breakfast items, breads, cereals, fruits, cold cuts, juices, coffee and tea.

Alexandra L, Leiter Gästebetreuung at BEST WESTERN Leoso Hotel Ludwigshafen, responded to this review
Dear guest, thank you very much for taking your time in respect of your recent stay at our hotel. We are glad that you liked our central location and hope seeing you again soon. With best regards, Alexandra Lichtenstein Guest Relation Manager

"Nice hotel next to the railwaystation in ludwigshafen"

4
Tbirdt-bird444, Hoofddorp, The Netherlands 30/07/2015

The rooms are nice and big with two twin beds a nice renovated bathroom with a bath and hairdryer. Further they have a fridge, nice desk little table with two seats. The room has airco and free wifi in the room. The breakfast is included and very good with scrambled eggs, boiled eggs, bacon etc. Different kind of bread, fruit, cereals etc. The hotel also has a little pool and sauna you can use. The location is very good close to the railwaystation so you can easily go to mannheim and heidelberg.

Alexandra L, Leiter Gästebetreuung at BEST WESTERN Leoso Hotel Ludwigshafen, responded to this review
Dear Guest, thank you very much for taking your time to review your recent stay at our hotel. We appreciate your positive feedback and are glad that you liked your stay in our hotel and your accomodation in the city center of Ludwigshafen, close to the station. We hope seeing you again and remain with best regards, Alexandra Lichtenstein, Guest Relation Manager

"Not great"

2
User 30/06/2015

Nice size room. Thats about it. Aircon is noisy and useless. I'd rather have an older tv than the Singer aircon unit that looks at least 30 years old. Wifi dreadful - used my 4G phone connection as a hotspot. Maid service late - it was the afternoon and toiletries not checked - shower gel still empty!

Alexandra L, Leiter Gästebetreuung at BEST WESTERN Leoso Hotel Ludwigshafen, responded to this review
Dear Guest, thank you for taking your time to give us your feedback in respect of your recent stay at our hotel. We apologize for the inconveniences and will do our very best to improve the given service. There will be immediate discussions with the mentioned departments! However, please note that we offer high speed WLAN as an additional service! We hope seeing you again and remain with best regards A. Lichtenstein Guest Relation Manager LEOSO Hotels

""Old" Hotel, absolutely friendly staff."

3
BamBam1985, Frankfurt, Germany 21/04/2015

I stay for 4 nights in the hotel. The first impression, when I saw the building: OLD. Ok that means nothing, perhaps the interior is much better, but when I entered the big disillusion followed. On the reception the staff was absolutely friendly and very helpfully. I wish this kind of staff would be in other hotels. Well I got my room key. The room: Oh where should I start. The corners in the shelfs were dusty. The door from the minibar was broken, not bad, but for a 4 star hotel....you know what I mean. The big problem, the air conditioner didn't work properly. I had a room to the south. All the day the sun was shining in. When you entered the room in the evening, it was so hot. I had luck, that it was possible to open the window. Otherwise I had to change the room. Next point: The windows. Only single-pane windows. in the front of the hotel you have the rail-road. To loud! Internet was not useful, to slow. The breakfast was perfect.

Alexandra L, Leiter Gästebetreuung at BEST WESTERN Leoso Hotel Ludwigshafen, responded to this review
Dear Sir, thank you for taking your time to give us your feedback in respect of your recent stay at our hotel. We apologize that you have not been completely satisfied. Please note that further renovations are already planned. Our elevators have been completely renewed in the past weeks, every room will be equipped with new 42" flatscreen TVs and a sample room has already been ordered and will be completed by September this year. We hope seeing you again soon to convince you of our superior service. With best regards A. Lichtenstein Guest Relation Manager

"Pleasant but smelly"

3
JulioHyblesias, Espoo, Finland 12/02/2015

Stayed 2 nights on business. Took a non-smoking room, walked in, and the room was uncomfortably hot. The massive air conditioning unit was left on full power and on "heat" so I figured it wouldn't be a biggie, because there was a "cool" button next to it. Pressed it and the air blown out of the machine was the same temperature as when on heating mode, so I switched it off completely and just opened the window. Worked. The room service worked fine, minibar had a nice selection of drinks, restaurant was OK. I was pleased to see that the hotel had a sauna + pool area, which was nice (the showers could be redone). There was a problem, though. There was a damp smell everywhere in the hotel. I didn't notice it in my room so much because the window was open all the time, but did notice it as soon as I opened the door to the hallway. My clothes smelled horrible after the stay, and it was neither me or the cigarette smoke. Also, the wi-fi was unreliable at best. Kept disconnecting and was slow. A big plus, and absolutely the best part of the hotel was the staff. Very helpful, very happy, spoke good English, and especially the lovely ladies at the reception desk deserve a big thank you from both me and management.

Alexandra L, Leiter Gästebetreuung at BEST WESTERN Leoso Hotel Ludwigshafen, responded to this review
Dear Guest, thank you very much for taking your time to give us your feedback in respect of your recent stay. We apologize for the inconveniences during your stay. Thank you for the compliments to our staff. We hope seeing you again soon, so that we will be able to convince you of our superior service. Best regards, Alexandra Lichtenstein Guest Relation Manager

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