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Sunset West Hotel, SureStay Collection By Best Western, Los Angeles

7212 Sunset Boulevard, 90046-3406, Los Angeles, United States - See on a map
Sunset West Hotel, SureStay Collection By Best Western - Whether you want to relax poolside or take a dip, our outdoor heated pool area is the perfect place to unwind. The Sunset West Hotel, SureStay Collection By Best Western is ideally located in the center of Los Angeles. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The newly renovated SureStay Collection by Best Western Sunset West Hotel is located in the heart of Hollywood along the world famous Sunset Boulevard. We are within walking distance to some of Los Angeles’ most popular tourist destinations such as the Hollywood Walk of Fame, Madame Tussauds Hollywood, Ripley’s Believe It or Not!®, The Dolby Theatre®, Grauman’s Chinese Theatre, Pantages Theatre and more. Other world famous attractions are also within a short driving distance such as Universal Studios Hollywood®, The Hollywood Sign, The Hollywood Bowl, Beverly Hills, Rodeo Drive, Dodger Stadium, The Griffith Observatory, Santa Monica Pier and Venice Beach. Our newly appointed guest rooms feature a modern interior design with a very comfortable bedding collection, a spacious work desk with ergonomic chair and a very inviting bathroom with rain shower heads. Other standard amenities include complimentary Wi-Fi, 40-inch flat screen TV’s, microwave and refrigerator, alarm clock and in-room coffee and tea service. In the morning, before you bask in the LA sun, we will get you going with our complimentary full breakfast offering a great selection of hot items, baked goods, waffles, cereals, juices and coffee. We look forward to welcoming you at the SureStay Collection by Best Western Sunset West Hotel!

SureStay Collection

Sunset West Hotel

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 183 guest reviews
NOTE ISSUED
Excellent
103
Very Good
45
Average
27
Poor
3
Terrible
5
REFER TO NOTICE
Business Business
15
Couples Couples
34
Family Family
71
Friends getaway Friends getaway
35
Solo travel Solo travel
7
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Perfect location with stylish modern rooms "

5
jevz91, Rhondda, United Kingdom 20/09/2020

Brilliant hotel perfect location, modern stylish comfy rooms, pool, decent breakfast, and friendly staff. Short walk to loads of restaurants, walk of fame and all the sights. Definitely value for money

GuestTouch Inc, Other at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Dear jevz91, Thank you very much for your encouraging comments on the various aspects of our service. To be held in such high regard by our customers is surely a dream come true for us and this is a motivation enough for us to keep scaling greater heights. We're glad that our amenities and overall ambiance suited your needs. Do expect enhanced levels of commitment on every visit! Best Regards, Customer Care Team

"Liz is AMAZING"

5
User 01/09/2020

While the hotel remodel is nice and the hotel kept very clean, the reason I continue to return is based upon the outstanding service I receive from Liz. Liz is absolutely professional and a great representative of your hotel. She remembers my name, is kind, courteous and efficient. She doesn't hesitate to answer any and all questions and never says "no"....Every business should have an army of Liz's on staff and they would flourish. Thank you Liz for making each and every stay I have had there a great one when dealing with you and I will continue to utilize this hotel for my business travels when in the LA market.

GuestTouch Inc, Other at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi Curious603147, Thank you for your wonderful review. We're extremely delighted to learn that you had an ideal stay and liked the service rendered by our staff. We have always treated our staff as valuable assets as they never hesitate to go above and beyond in their service towards the guests. Your review has just proven this point and has increased their stature further in our eyes. We thank you for your honest feedback which will help us compliment Liz on the amazing work that she's been doing. With this, we look forward to hosting you once more! Best Regards, Customer Care Team

"Amazing stay "

5
User 15/08/2020

I came in and was greeting by a very nice woman by the name Liz. She accommodated me very nicely and provided Excellent customer service. She has a great sense of humor and makes me want to come back here the next time in LA. Helloooo Thank you come again

GuestTouch Inc, Other at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi 468antara, Thank you for your review of the recent stay with us. We are glad that our staff left a positive impression on you and appeased you with their dedicated service. They will be extremely pleased to learn of your high praise. We would love to see you again in the soonest time! Best Regards, Customer Care Team

"Liz "

5
maliks668, Los Angeles, California 14/08/2020

Liz is a fantastic worker she made sure everything was good, she's by far the best employee I've encountered at my stay, she has a nice personality and can interact with others in a nice way. She also ordered me & my guest a box of pizza when she ordered hers. We give her a 5 star review

GuestTouch Inc, Other at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi maliks668, Thank you for your glowing review. We are ecstatic to learn that our staff took good care of you and went above and beyond to ensure that you have a wonderful stay at our property. We will definitely pass on your lovely message to them. We look forward to having you here with us once more! Best Regards, Customer Care Team

"Liz was amazing"

5
User 14/08/2020

Image accommodated every need and made sure me and my family were comfortable and tooken care of. I would suggest you keep her here full time because the gentleman in the morning was very rude. I will come back to this hotel just because of Liz I hope I see her every time I come here she made my Los Angeles stay amazing

GuestTouch Inc, Other at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi blue_eyebaby100, Thank you for your amazing review. We are glad that you had a wonderful stay and liked the staff service. We will definitely pass on your lovely message to Liz and we're sure this will make her day! We hope that you will choose us again! Best Regards, Customer Care Team

"Liz is the best"

5
User 14/08/2020

Walked in and meet an elderly lovely lady name Liz She is awesome and will make your stay safe and sound. The pool is nice and warm and relaxing .. ask for liz Try to ask for the room on the first floor to be next to the pool

GuestTouch Inc, Other at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi franklinm948, Thank you for your praises and wonderful review. We are truly delighted to learn that you had a perfect stay and appreciated the service rendered by our staff. On behalf of our team, we thank you for choosing us and we do hope to see you again in the soonest time! Best Regards, Customer Care Team

"Liz "

5
nikilici, Los Angeles, California 12/08/2020

She works at the front desk, she made me feel welcomed as soon as I spoke to her she offered towels before I even thought to ask. It was a very clean environment, great relaxing time, everything is close to the hotel. Great food, great people and prices!

Hotel Manager, General Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Dear Valued Guest, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Nice that you liked the hospitality and appreciating Liz. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Over joyed with my experience."

5
User 12/08/2020

Upon arrival I was very pleased with the front desk service and friendliness. The room was very cleaned, well sanitized and ready for my arrival. At first we had an issue with the Tv but after bringing it to their attention they had it fixed in minutes!! Very pleased, but my favorite part of the stay was Liz, she was friendly, observant super attentive and very welcoming. Thank you Liz for making my trip excellent!!

Hotel Manager, General Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Dear Lilelss, Thank you for your recent stay at our property. It is really nice to note that you liked the overall facilities and services. Your positive comments shall definitely motivate us to serve our guests better. We look forward to welcoming you again soon!!! Sincerely, Hotel Manager

"Liz is awesome "

5
User 12/08/2020

We stayed 3 nights and miss liz was so amazing. Recommended the best dinner spots. And made us feel so welcome. She is the reason we will be staying here next time .. the room is very clean and nice. Pool is awesome and it had just a home feel to the place. And we felt very safe here

Hotel Manager, General Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello Jeffrey, Thank you for that amazing stay and comments. It is nice to know that Liz made your stay a wonderful one. She is one of our real assets in the hotel staff and your appreciation has been conveyed. It is our privilege to have guests like you. We await your next visit. Sincerely, Hotel Manager.

"Great Service! Great advice from the friendly staff! Thank you Liz!"

5
User 11/08/2020

Our 2 night stay turned into 3 nights and was a lot of fun.. Great location and with a little help from our new friend Liz at the front desk we found some amazing food! The hotel was nice and clean and as much as you can ask for being in downtown Hollywood..

Hotel Manager, General Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello Nick, Thank you for your exceptional rating and review. We are glad that you had a great stay and loved the staff service. It is true that our staff put their heart completely into what they do for the guests and we are happy that they could win your trust. We will definitely pass your lovely message to Liz. We thank you for your kind words once more and look forward eagerly to your next visit! Best Regards, Hotel Manager

"service"

5
User 07/08/2020

the lady in the front desk is amazing service provided she made my stay pleasant i think she was the assistant manager that works during the day definitely going to be booking another night in the near future

Hotel Manager, General Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello Guest, Thank you for your exceptional rating and review. We are glad that you had a great stay and loved the staff service. It is true that our staff put their heart completely into what they do for the guests and we are happy that they could win your trust. We thank you for your kind words once more and look forward eagerly to your next visit! Best Regards, Hotel Manager

"Liz is the Best Receptionist"

5
Stay474234, San Jose, California 15/07/2020

Liz was by far the best receptionist ,,she's was very pleasant and professional. She made sure my family was comfortable, even gave us extra towels why'll at the pool without even asking. The hotel was nice and clean . Very nice lady to talk to and I think she deserves a raise. I will definetly

Raj Patel, Owner at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello Guest, Thank you for your exceptional rating and review. We are glad that you had a great stay and loved the staff service. It is true that our staff put their heart completely into what they do for the guests and we are happy that they could win your trust. We will definitely pass your lovely message to Liz. We thank you for your kind words once more and look forward eagerly to your next visit! Best Regards, Hotel Manager

"Not too bad for downtown Hollywood"

3
Miss_Sassy1, Lexington, Kentucky 05/07/2020

7/3/20- 7/5/20 Stayed here for 2 nights as my company booked this hotel. Great location but there was way too many pot smokers to enjoy the stay, every single corner of the hotel reeked of marijuana. I'm not a hater of it, but the hotel could have been more accommodating by having a smoking section somewhere for all that fun. It's constant everywhere you go here, which for many it's awesome but for others, it sucks. Also, there's homeless people everywhere around here, one in particular lingered around the pool. I was trying to enjoy myself but had to constantly be on guard as the homeless people wouldn't leave, even when kids are in the area. Just felt uncomfortable being in the pool area, also there's no pool towels, but thankfully the cleaning ladies had extras. They do give a small breakfast bag which included donuts, apple juice and a fruit cup, which was nice since many places don't give anything due to Covid. Overall, it's not a terrible hotel, and for being in the middle of downtown Hollywood, can't expect too much. I would stay here again, just maybe away from the smoking section.

GuestTouch Inc, Other at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi Miss_Sassy1, Thank you for taking the time to review us. Whilst we are glad that you liked the location, we are sorry for the other gripes you had to deal with. We have noted your feedback regarding both these issues and will definitely pass it to the management. We apologize for that and we will definitely fix these issues to ensure that you do not feel uncomfortable during your next stay. We look forward to hosting you more successfully in the future! Best Regards, Customer Care Team

"Best of The Best"

5
User 18/06/2020

The receptionist Liz is a very kind and understanding woman . She is one of the most respectful staff I've ran into out of the 50+ hotels I've stayed at . Always caring and asking about guest needs even when I dont request anything. Very thoughtful and generous person and deserves to be recognized and a MANAGER !

GuestXperienceTeam, Guest Relations Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi kurleykash, Thank you for your exceptional rating and review. We are glad that you had a great stay and loved the staff service. It is true that our staff put their heart completely into what they do for the guests and we are happy that they could win your trust. We will definitely pass your lovely message to Liz. We thank you for your kind words once more and look forward eagerly to your next visit! Best Regards, Customer Care Team

"Clean, Convenient, Affordable"

5
User 15/06/2020

Rooms are very nice and clean. The hotel is located in the middle of Hollywood, right across from a Ralphs and in an area with lots to do. Liz, working the main front desk, was very kind and helpful. Overall a very pleasant stay.

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Dear Guest, Thank for your stay at the SureStay Collection by Best Western Sunset West Hotel. We are really inspired after looking at your generous appreciation of our hotel and services. Hope we lived up to your expectation. We are privileged to host guests like you. Please give us opportunities to serve you again. Sincerely, Hotel Manager.

"very pretty cozy and clean"

5
User 04/05/2020

very friendly and helpful staff I will definitely be back again Thank you having great customer service and understanding I didnt want to leave I wanted to stay but it was time to go I had something I had to due on Monday thank you guys

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello Guest, Thanks for your stay at the SureStay Collection by Best Western Sunset West Hotel. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

"A comfortable oasis in Hollywood"

5
User 17/03/2020

What a gem we found.Staff friendly. The property is neat tidy spotlessly clean and safe and secure. Beds so comfortable hot breakfast. You won't be disappointed. There is even a gated parking lot. We enjoyed our stay very much.

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello Johnson, Thank you so much for staying with us and the wonderful feedback. Your generosity in appreciating the hotel ,staff and the breakfast is very much encouraging. It is our privilege to host guests like you, who makes us run that extra mile towards guest satisfaction. Guests like you are the real ambassadors for our hotel. We will be really excited to welcome you again. Sincerely, Hotel Manager.

"Nice Classic Court Hotel"

4
Rodney M, Porterville, United States 14/03/2020

I stay here regularly. Its been rennovated, Rooms are nice, very clean, quiet and the property is safe. The Hotel employs a Night Watchman. The Staff is very Guest-Friendly. Parking is tight, because of the Hotel vintage, but is not a deal-killer by any means, just know , drive in SLOW.

GuestXperienceTeam, Guest Relations Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi Rodney, Thank you so much for letting us know your thoughts. We thank you for choosing us and we are glad that you had a great stay and liked the staff service. Also, we will see what can be done about improving the parking further. We look forward to your next visit! Best Regards, Customer Care Team

"Great, clean hotel at a reasonable price"

5
User 13/03/2020

I've stayed here many times and this hotel is excellent! Liz works the front desk and she is super friendly and helpful! The hotel had a remodel about a year ago. This place is clean, close to everything and has reasonable prices.

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Dear Melissa, Thank you for your stay at the SureStay Collection by Best Western Sunset West Hotel. We are really happy to see your positive feedback with appreciation for the location, room, bed and breakfast. These compliments are very much encouraging for our team to raise the service benchmark. We are privileged to have guests like you and invite you to visit us again. Best Regards, Hotel Manager.

"Good location"

3
Bill B, Adelanto, California 08/03/2020

This is a decent place. The lady who checked us in in the evening was very nice and walked out to show me where everything was. Room was clean. Small. About the size of a motel 6 room. It seemed to have been remodeled recently. The bathroom as small with a walk in shower which was nice. The toilet (which was smaller than a standard toilet) was positioned right up against the side of the sink. Very uncomfortable. My wife, who is petite, hated it. She said it was gross to sit on the toilet and have your leg touch the leg of the vanity holding the sink. She laid a towel over her leg so it wouldn't have to touch. The breakfast was pretty standard. That was a nice benefit. Toast/bagels, cereal, yogurt, fruit. They had a waffle maker, but I guess I was too early because they didn't have any batter out. I'm sure it was on the way because they had put out the packets of syrup. The butter pads were rock hard (like frozen) so it was impossible to butter toast. Parking is atrocious. A long thin parking lot that requires a lot of maneuvering to get into a spot. All in all, not a bad place. I would not book again unless I had limited choices.

GuestXperienceTeam, Guest Relations Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi Bill, Thank you for your detailed review. We are glad that our staff was amicable and showed you around. Thank you for appreciating the room cleanliness and shower. However, we are sorry if certain things were not entirely to your liking. We will definitely see what can be done about the toilet position. We will also look into the issue with the parking and try to make the situation there better. We hope to make your next stay perfect and we would really appreciate a second chance from your end! Best Regards, Customer Care Team

"Not the worst place but not great either"

2
GotToExplorePNW, Bainbridge Island, Washington 23/02/2020

This hotel was disappointing on so many levels. It is a small step up from a dive hotel. Stayed in the family suite for 2 nights. The extra room had curtains that did not function. We had to use a blanket to block out sounds and light from adjacent buildings. The bedding was gross and all had rips and looked well used. Luckily, it did seem clean. There were no towel hangers/racks. Would not stay here again and definitely would not recommend. The staff was nice and helpful.

GuestXperienceTeam, Guest Relations Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi GotToExplorePNW, We appreciate you sharing your concerns with us. We are extremely gutted to hear that you did not have a quality experience. We are sorry if the amenities were not up to the mark. We have noted your feedback in this regard and will do the needful. Thank you for appreciting the staff though. We are sorry for all our shortcomings. We request you to give us a second chance to earn back your trust! Best Regards, Customer Care Team

"Great location, free parking, NO hot water!"

3
LauME2, Dallas, Texas 11/02/2020

We stayed here for three nights. The overall experience was good. The location is walking distance from the Dolby theater and the Walk of Fame. The parking was free and inside the property. The breakfast was also good: eggs, bacon/sausage, waffles, yogurt, bagels, juice, coffee, cereal... The only negatives were the weird smell in our room (we think it came from the heater/AC unit), and also the fact that there was not hot water. Only the first person who showered in the morning had hot water. Then, the water got colder and colder. We reported the problem to the front desk but it was not fixed. So we had to shower with cold water during our stay. This was pretty bad, since we were here in February. I think the quality was good for the price we payed, considering how expensive all the other hotels seemed.

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello LauME2, Thanks for choosing the SureStay Collection by Best Western Sunset West Hotel. Appreciate your feedback and telling us what you liked and also the areas where we can improve. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.

"Meh"

3
karaannep, Escondido, California 09/02/2020

At checkin, I was given a key to a room that turned out was still under construction: Equipment strewn across the room, plastic sheet over the bed with misc other furniture tossed on top. After complaining, we were given a new key to a much cleaner, more ready room. But the view was of a dirty mattress tossed on the street below. Lovey. Breakfast was mediocre in a tiny room. But walking distance to all the museums and attractions on Hollywood Blvd, which is why we chose the location. Parking wasn't as difficult as others made it sound. Didn't try the pool- it did not look inviting, and was very close to all the loud traffic on Sunset Blvd.

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Dear Valued Guest, Thanks for the stay at the SureStay Collection by Best Western Sunset West Hotel. We are very much concerned with your feedback. Our apologies for the bad experience. Thanks for bringing it to our notice. The hotel tries to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

"Weekend Visit "

5
scotland4travel, Scotland, United Kingdom 04/02/2020

Stayed here for 3 nights all staff was lovely friendly and helpful, hotel was very clean and modern our room had a few bugs in the bathroom nothing major. beds were comfortable usb ports for charging plenty of plugs free wifi was really good. breakfast was nice a bit crowded but it was a busy weekend had a great stay only downside was the noise at night with people coming and going we had a cigarette bin outside our room and people would gather round the bin we moved the bin long abit after our first night there was a few homeless people sleeping round the side of the hotel which made us feel uncomfortable after a homeless person went crazy at us no fault of the hotel. $10 uber ride to universal studios, 15 minutes walk to Hollywood walk of fame, ihop, in and out, wendys, subway, dominoes all with in walking distance great hotel would highly recommended

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello Guest, Greetings from the SureStay Collection by Best Western Sunset West Hotel. It is so nice to see your review being shared with us. The team at our hotel is thankful to you for the stay and generous appreciation of our service and facilities offered at our hotel. Your kind words will surely encourage us to achieve greater heights of excellence. We thank you once again and hope that you have many more opportunities to visit us again. Warm Regards, Hotel Manager.

"Amazing stay!!!!"

5
User 22/01/2020

So the first person I met was Liz. She was very kind, funny, informative, and fast. Took great care of me and my friends. Augusto was the man that took care of me in the morning. I highly recommend checking in with either of these 2 fine people.

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello Billcandelo, Thank you for that stay and amazing comments. It is nice to know that Liz made your stay a wonderful one. She is one of our real assets in the hotel staff and your appreciation has been conveyed. It is our privilege to have guests like you. We await your next visit. Sincerely, Hotel Manager.

"Handy to Hollywood"

3
User 20/01/2020

The hotel was clean, and good location for exploring Hollywood. Breakfast was provided with several different options. Downside was homeless people slept right outside the window on the side street & one night a man was screaming obscenities which made for an unpleasant experience. Also being located next to the stairwell meant we were woken frequently during the night,

GuestXperienceTeam, Guest Relations Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello Michelle, Thank you for your latest impressions of the recent stay. We are glad that you found us clean and liked the location. Thank you for appreciating the breakfast too. However, we are sorry for the disturbance you had to go through. Wish you'd told this to us earlier which, in turn, would have enabled us to shift you to a more peaceful room. Please know that we are always there to assist you with your needs. We hope that you will allow us to serve you more successfully in the future! Best Regards, Customer Care Team

"Clean and Close to everything"

5
User 20/01/2020

It was a great hotel excellent accommodations we wanted to be next to some friends and they made it hassle free. The rooms are remodeled but the toilets were a little too close to the sinks haha kinda made it hard to fit (i am 5'6 and 130) so i cant image for larger guest. But overall its a good place to stay out in hollywood

GuestXperienceTeam, Guest Relations Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello vanefarr, Thank you for your spectacular response. We are glad that you loved the location and found it extremely convenient. We also appreciate that you liked the remodeled rooms and had a great experience overall. We would love to see you again in the near future! Best Regards, Customer Care Team

"Great hotel"

5
User 07/01/2020

Liz at the front desk was so nice, attentive and very helpful, made our stay very pleasurable! the hotel is very central, clean and safe. we had a lovely stay and would love to come back again in the future.

GuestXperienceTeam, Guest Relations Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi Ashira, Thank you for your stellar rating and response. We are immensely happy to learn that our personnel could leave a positive impression on you and was much responsive to your needs. Again, we are glad that you had a pleasant stay and loved the location. Thank you for appreciating our cleanliness and your overall experience with us. We are eagerly looking forward to your next visit! Best Regards, Customer Care Team

"Awesome stay"

5
Looli28, Ramat Gan, Israel 07/01/2020

Stayed for 6 nights, location is perfect, the room was spacious and very comfortable. Great breakfast included and the staff, especially Liz was great, very nice and helpful. Will definitely visit again in the future.

GuestXperienceTeam, Guest Relations Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi Looli28, Thank you for taking the time to post your stellar review. We are glad that you liked the location, room, breakfast and staff service. Surely, we will convey your lovely message to Liz. Nothing makes us happier than a customer leaving with a first-rate experience. We look forward to having you here with us once more! Best Regards, Customer Care Team

"Extremely noisy property"

3
User 01/01/2020

Hotel is within walking distance of major Hollywood attractions. Rooms are very clean however lack a sufficient amount of power outlets. Beds are comfortable. Sleeping is difficult due to noisy traffic, guests and staff.

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello Guest, Thanks for the stay and the feedback. Our apologies for the inconveniences. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again, Sincerely, Hotel Manager.

"Nice little surprise"

4
Cynthia H, Liverpool, United States 01/01/2020

We were pleasantly surprised with our stay at this hotel. It is small and intimate. The gentleman at the front desk was very nice and helpful. We got in late and he recommended the restaurant across the street - we had a very good meal there. The price was good compared to other hotels in the area and the parking a breakfast were free. Because of the make-up of our group - having a second room with a bed was very helpful. It isn't fancy, but it is more than adequate. It was clean enough by my standards which are fairly picky. It is close to everything Hollywood. We would stay again. They were remodeling some of the rooms and using a spot in the parking lot for debris which at first scared me, but once I knew it was for remodel and not just a trash heap it was o.k.

GuestXperienceTeam, Guest Relations Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi Cynthia, Thank you for writing to us about your recent stay. We are glad that you had a pleasant experience and loved the front desk service. Again, we are happy that our staff could help you with their recommendations and made it easier for you to enjoy your experience. Thank you for appreciating our location, free parking and breakfast. We are pleased to know that you found the place immaculate and also liked the overall value. We are eagerly looking forward to welcoming you again in the future! Best Regards, Customer Care Team

"Great Location, Friendly Service"

5
User 30/12/2019

I had a great time at this hotel. Liz at the front desk was very friendly, knowledgeable and helpful! Clean, spacious rooms. Walking distance to restaurants, Hollywood & Highland, Laugh Factory, Madame Tussaud's, TCL Chinese Theater.

GuestXperienceTeam, Guest Relations Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi Brandy, Thank you for your stellar rating and response. We are glad that you enjoyed your time with us and liked the service rendered by our personnel. Thank you for appreciating the rooms and location too. We look forward to welcoming you again in the future! Best Regards, Customer Care Team

"Great hotel"

5
Vijaian, Klang, Malaysia 27/12/2019

Room was good and Ms. Liz from the front desk was a gem. She recommended a hop on hop off bus tour which was as good as she described. The restaurant she recommended at Santa Monica Pier was fantastic.

GuestXperienceTeam, Guest Relations Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi Vijaian, Thank you for writing to us about your recent stay. We are glad that you had a pleasant stay and liked the service rendered to you by our personnel. Again, we are glad that her recommendations proved to be useful. We hope that you will continue to visit us! Best Regards, Customer Care Team

"Universal City"

5
hoffa1775, Elk Grove, California 12/12/2019

Stayed here to take my son to Universal Studios! A good spot to Uber to the park; only 3.5mi/ $9.00 ride. Cheaper than paying at the park or next door hotel lot. The place was recently renovated and looked very modern and was clean. The front counter lady was very nice and helpful. The free breakfast was pretty good too!

GuestXperienceTeam, Guest Relations Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi hoffa1775, Thank you for your spectacular rating and response. We are glad that you found the location convenient. Again, we are ecstatic to hear that you found good value for money and loved the ambiance and overall cleanliness of the property. Our personnel would be extremely happy to read what you wrote. Thank you for liking the breakfast too. We look forward to having you here with us once more! Best Regards, Customer Care Team

"Hotel Review - Sunset West Hotel"

4
Kelvin L, Singapore 28/11/2019

Recently back from holiday in LA. The hotel location was perfect to visit the Hollywood boulevard. The room was big and beautiful, but noisy as the hotel is just by the main road. Overall, still a ok stay for my family.

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello Kelvin, It is really nice to note that you liked the stay and services at our hotel during your visit. Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

"Hollywood Hotels"

5
User 21/11/2019

Come to Cali at least once a month usually stay in Pasadena for cleanliness and affordability. Was so exhausted i decided to stay in Hollywood with expectations of nothing!! I got here parking was a bit snug (but it was free!!!!) took me a minute to get my truck just right. Walked past a beautifully lit pool and into a very modern clean office and let my savior LIZ!! Absolutely amazing. I told her how tired I was and she checked me in quickly, told me about breakfast (eggs sausage bagels etc) and heated pool and WALKED me to my room. I walked in and was completely shocked how new and clean it looked. Everything must have been redone even has usb opening near the top of your bed Liz then checked on me again after walking another guest to their room and helped me with the air conditioner!! Liz alone is 5 stars in my book. But I am glad I took the risk this will be my new spot when coming! Thanks Liz!!! Now I can finally sleep well!!!

GuestXperienceTeam, Guest Relations Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Dear Deanna, We are very grateful you have taken the time to comment. From location to amenities to our warm hospitality, we are so pleased to make your stay with us wonderful. Please know we'll pass your complimentary words to Liz. Thank you so much for expressing your appreciation. We hope you had a great visit to Hollywood and we look forward to welcoming you back again next time you visit the area. Best Regards, Customer Care Team

"Hotel review"

5
User 18/11/2019

Very nice place Comfortable bed and a nice breakfast Liz was very accommodating and allowed us to wait in the lobby with all our luggage while we waited for our shuttle Great friendly staff would recommend staying here

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello Lochieclark, Thanks for your stay at the SureStay Collection by Best Western Sunset West Hotel. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.

"So so dirty and smelly"

1
cat564, London, United Kingdom 12/11/2019

Booked in the centre but regret right away. The location is awful, with homeless around. The hotel has 1 star rating max. Very dirty, very smelly, with black spots all over every single towel. The breakfast is a joke (with broken toaster a plastic plates and cutlery). So overpriced. If you come late there is no parking.

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Dear Esteemed Guest, Thanks for your comments. I'm sorry that several issues combined to make your stay less than desirable. Our sincere apologies. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager.

"Centrally located hotel"

4
User 08/11/2019

The Hotel has a good place, its very close to the Walk of Fame and Good stores at the sunset blvd. The Pool was a Good Place for hot days. Rooms look like the pictures, But they Are Not clean as all. They have a big Problem with cockroaches and duvet covers and towels Are Not really clean, sometimes you dont even get fresh towels. Breakfast here is good, But its the Same Everyday.. nothing for people staying like a week. We stayed Here about two weeks, and we got to know Liz. Shes working here and she is a very lovely Person, who Made our stay way more compfortable. Without her we wouldnt have stayed so Long here, thanks liz for your kindness!!

GuestXperienceTeam, Guest Relations Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi Sunblocker17, Thank you for sparing a moment to post a review about your stay with us. We are glad that you liked the property and found the location good. Again, we are happy that you liked the pool and the rooms. However, we are sorry about the issue with the cleanliness. We will definitely look into it and make sure that this factor is not compromised in any way. Also, we are sorry about the towels. We will surely be more careful about this the next time. We also thank you for appreciating breakfast. We will see what can be done about expanding/modifying the selection on a weekly basis. We are glad that you found our personnel admirable and helpful. We will surely give your best to her. We are waiting for another opportunity to host you! Best Regards, Customer Care Team

"Not bad for the price."

3
sparkmanlig, Coquitlam, Canada 01/11/2019

The bathroom had a sewer odor from the drains that didn't really go away... the room was very small and the parking was a bit difficult. The breakfast was better on our 2nd day compared to the 1st night. Location was pretty close to where we wanted to be.

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Dear Guest, Thanks for choosing the Best Western Sunset West Hotel. I appreciate your feedback and telling us the positive and negative sides of your stay. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager

"Great place to stay!"

5
User 30/10/2019

I had the most Pleasent stay at the Sunset West Hotel. First off the lady Liz in the office was very helpful and caring. Me and my party had 2 rooms for our 5 day stay Liz made us feel welcome and warm with how she cared and interest in our band who traveled here from Albany NY. Thank you for everything Liz hope to be able to come back out to stay here again! Besides the great service I have to say they do a great job with keeping everything clean and sanitary including the parking areas and around poolside. Our rooms were a bit messy some days and we appreciate how well the house keepers kept up and gave us towels and toilet trees whenever asked. So thankful! Thank You! Sincerely, Tom Hogan (Albany N.Y.) NONCOMPLIANTS - Albany NY

GuestXperienceTeam, Guest Relations Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hi Brothert4u, Thank you so much for your heartwarming response! We are extremely delighted to hear that you had a wonderful stay and were impressed by our service. Surely, we believe in going above and beyond to provide top-notch service to our guests. Thank you for appreciating that! We will surely give your best to our personnel. Again, we emphasize a lot on cleanliness just as our guests would love it. So we are happy to hear that you had a flawless stay. We hope that you will keep your loyalty intact and continue to visit us! We would love to host you once more. Take care! Best Regards, Customer Care Team

"Clean, friendly staff"

4
chaletswiss, Arlington, Texas 29/10/2019

This hotel is close to a variety of tourist and dining spots. The room was comfortable, bed & bedding comfortable and the shower well appointed. The two issues I did have, were the walls were super thin, and the free parking was a plus, but finding a space later in the evening was difficult and the parking spots were very tight. Overall, I found this hotel to be clean, breakfast as adequate, but finding a seat to eat it was a challenge overall I would definitely recommended this place for a short stay.

GuestXperienceTeam, Guest Relations Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Dear chaletswiss, Thank you for your kind response! We are glad that you had a wonderful stay and found the location extremely convenient. Again, it is good to hear that you found the room comfortable and shower well-appointed. However, we are sorry for the minor gripes. Since we have free parking, it is expected to get jam-packed and we totally understand your concern regarding the same. We will try our best to do something about this. Also, we have noted your feedback regarding the walls and will look for better upgrades. But we thank you immensely for appreciating us overall, including our cleanliness and breakfast. We hope that you will return to us soon! Best Regards, Customer Care Team

"A pleasant experience...."

5
vamp2025, Los Angeles, California 20/10/2019

This area is still being upgraded, or as some might say...Gentrified. Many old Hollywood Hotels are renovated into new more modern venues due to new construction and acquisition of older properties. Wishing this realm i see that in this location, Best Western kept the "Old Hollywood" vibe by keeping the original structure and simply renovating and upgrading amenities. This was brilliant for this location as the area is loosing some of the nastalgic remnants of Hollywood.

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Dear Esteemed Guest, Greetings from the SureStay Collection by Best Western Sunset West Hotel. Thank you so much for sharing such a lovely review about our hotel and service. We are all excited to learn about how wonderful your entire experience was at our hotel. It shall be our pride to share your comments with our team. We truly hope to have the pleasure of welcoming you back for another memorable stay. Sincerely, Hotel Manager.

"Nice Hotel near Hollywood Blvd"

4
Horst Dieter F, Ratingen, Germany 14/10/2019

Very nice and clean hotel, modern rooms and a nice pool-area. The breakfast place is not so comfortable, but a good breakfast-choice. Parking lots available and restaurants nearby. Perfect location to visit Hollywood Blvd and Universal Studios without taking the own car.

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello Horst Dieter, Thank you for staying at the SureStay Collection by Best Western Sunset West Hotel. Your appreciation of the property for the location value and amenities is praiseworthy. It makes us proud and more determined to serve our guests better. We are privileged to have you as our guest. Please make it again whenever you travel to this area. Best Regards, Hotel Manager.

"Very good"

4
User 09/10/2019

Excellent area, beautiful rooms, nice staff. Free parking, breakfast buffet and good internet. We spent 3 days there and really enjoyed the hotel and restaurants in the area. The staff helped us arrange our trip to Los Angeles and it was very nice.

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Dear Guest, Thanks for your kind comments about our clean, affordable and friendly hotel. We take great pride in providing our guests with the best possible stay experience. It is our privilege to welcome guests like you who are generous in appreciating the good things. We appreciate your good observations and shall endeavor to better it further. Hope to see you back soon! Sincerely, Hotel Manager.

"Nice Location"

4
User 28/09/2019

Good place, Good parking slots, Nice rooms, but a bit noisy! Especially Liz from the staff team was great, big thanks to her, very nice women, she is very kindly and customer oriented, liked her a lot

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Dear Guest, Thanks for your stay and the valuable review recommending our hotel. We will take your comments for further improvement. Glad to note that you liked the stay. It is our privilege to serve clients like you. Reviews from guests like you motivate us further. Please do visit us again, Sincerely, Hotel Manager.

"Good Hotel, Great Staff"

5
User 26/09/2019

Stayed here for our family vacation to universal studios. Nice hotel with a heated pool. The staff was great, especially Liz. Liz gave us a rundown of sights to see while in hollywood and was amazing for everything we needed. Would definitely stay again.

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello Matt, Greetings from the SureStay by Best Western Sunset West Hotel Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and a warm welcome for your next visit. Be informed, that we will enhance our hospitality still better. All the best and see you soon! Warm Regards, Hotel Manager.

"Quick trip in an awesome neighborhood"

4
User 23/09/2019

Sunset Blvd is so easy to walk and the hotel is located close to a lot if great restaurants. The staff were quick with check in and out and were friendly. Our room had black out pull down shade under a thin curtain. Room was clean, the sheets looked clean but definitely had some stains. The price is comparable to others in the neighborhood.

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Dear Valued Guest, Thanks for staying at the SureStay Collection by Best Western Sunset West Hotel and the great review. Glad to note that you liked the location, cleanliness, and hospitality. It is a pleasure to serve guests like you and your comments shall encourage us to better our hospitality. Happy to hear that you will visit us again. Regards, Hotel Manager.

"Staff at hotel are wonderful"

5
User 23/09/2019

We came to the wrong hotel initially, and was kindly directed to our correct hotel by a wonderful woman named Liz, but based on our experience with her and the way she handled us. It made us check out of our actual hotel after one night, to then come and check in at Sunset Western, where we were met again by Liz who was wonderful and even allowed extra time to check out. Great experience Genuine woman! Had great time there, would definitely come again.

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Dear Guest, Thank you so much for your kind words and for staying with us. We are glad to note that you liked the location and service and for finding us a clean and pleasant place to stay and that our amenities and atmosphere to your liking. It is indeed a matter of pride in this hotel and in serving guests like you, Thank you once again for recommending our hotel to potential guests. Sincerely, Hotel Manager.

"Great service"

5
User 22/09/2019

Liz has been great for our family as we have been staying here for 6 days now. She has helped us with whatever we need. She makes sure to ask how our days went and also makes sure we are cozy and have all our needs are met. She is an outstanding person and always has a smile on her face!

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello Kalista, Thanks for the stay at our hotel and the review with eight stars. Nice to note that you liked the rooms, service and enjoyed the stay. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again. Sincerely, Hotel Manager.

"Awesome hotel near Hollywood walk of fame."

5
Gusar777, Moscow, Russia 21/09/2019

Hotel is located near famous walk of fame and Chinese theater. Overall hotel's amenities were clean and appropriate. Breakfast in the hotel was wide and tasty (crispy bacon, juice,waffles, fruits and yogurts). Special thanks to reception host Liz, she was kind and attentive to us during check-in and my daughter loved crayons she gave her to play with. Great hospitality and cozy rooms!

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Hello Guest, Thank you for choosing the SureStay Collection by Best Western Sunset West Hotel. We are overwhelmed to see your feedback of appreciation. Our team works tirelessly to ensure guest satisfaction. We will ensure another awesome stay for you next time. Sincerely, Hotel Manager.

"Amazing stay!!"

5
User 10/09/2019

Booking started off a little hectic but it all worked out. The hub and I decided to do a last minute mini vacation - LA food tour... we had absolutely no set plans and were just going to find a place in the middle of everything and hope for the best. After pulling up nothing but druggy motels in our budget I started to feel hopeless until I realized that I'm just going to have to up the budget a bit. It was pretty early still - Friday morning and not even 8am yet, we came across Sunset West which turned out to be just up the street from where we were parked! I didn't look too much into it - just saw their price, looked at a few photos and said WTH. I booked using Booking.com called the office and told them I just booked their last King room and asked if early check in was possible, the man said yes so we headed over. There was some confusion on the hotels side when I got there - apparently early check in was possible but the room wasn't ready so he then asked if I wanted to switch to a double - I said sure if it's the same price I don't care, well he didn't hear that part so he rang me up and sure enough it was more expensive. Anyway, long story short, I had him switch me back and he did and informed me to come back at 11. No big deal considering check in usually is @ 3pm. 11 comes around, I come back and he rings me up but the prices don't match. I showed him my booking and he fixed it. Great! That's pretty much the only hiccup we had. Parking... Yes, it's a bit tight but we had the disabled spot which is the first spot you see after going down the drive way and we reversed in so we were fine. They also have stalls you can park in but like I said, it's TIGHT. Got up to the room and it was gorgeous. Thank God they already had the AC going made it feel so nice and fresh. Smelled nice too! After seeing the room that's when I knew we had a great deal on our hands. $372.14 for two night + breakfast taxes and fees included on the weekend?? Please that's like unheard of in Vegas. I was shocked that they even had vacancies. The locations couldn't have been any better, they have a nice big pool, soda vending machine located where the ice machine was and friendly staff. Oh, the best part - their BED. Oh my God. SoOOO amazingly comfortable. We spent so much time sleeping lol and just hanging out in the room because we were so comfortable. Mind you we'd been driving all night coming from the Bay area - then it was so HOT in LA, there was no way we were walking the streets anytime before 7pm. Another huge bonus was the mini fridge and microwave (which some Vegas hotels don't even offer). Oh and a very nice 42" flat screen TV and can't forget those wonderful DOUBLE privacy curtains. Who ever designed this place was extremely thoughtful. The walk in shower was nice too! The only issue we really had was the hardwood floors. Nothing was wrong with it it's just not a good foot feel... to fix that we asked room service for 4 extra towels so we can use them to walk on - problem solved! Liz was the manger on duty that we ran into while coming back from our night out. She was super friendly, and sweet, asked us about our stay and we told her how much we were enjoying everything. I told her that I was shocked that they still has vacancies and she told me that they were sold out already. This was the day after we checked in so we really did luck out. They probably sold out a hr or so after our booking. LiZ, if you're reading this, I need you to send me a message in regards to your bedding. I need to duplicate it. I want the rundown from the bed brand to the pillows and sheets PLEASEEE. I'd like to purchase a QUEEN with ALL of the fixings if possible please let me know. I'll be calling your office to inquire about it as well. All in all A+ stay.

SureStaysunsetwest, Hotel Manager at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Dear Valued Guest, Greetings from the Surestay Collection. It is really nice to note that you liked the stay and services at our hotel during your visit. Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

"Vacation"

5
User 05/09/2019

The hotel manger Liz was extremely helpful and accommodating and the hotel rooms are very nice and affordable. 10 out of 10 would recommend and definitely would stay again any time I'm in LA because the convenient location!

SureStaysunsetwest, Webmaster at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Dear Guest, Thank you for your feedback! We are happy to hear that you enjoyed your stay. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Please allow us the opportunity to serve you once again! Sincerely Hotel Manager

"Lost Items"

5
User 05/09/2019

I wanna say thank you to Liz at the front desk and the rest of the hotel staff. They recovered my friends ID, debit card, phone, and very important work store key. I just wish they would have found her cigarettes Haha. The location for this hotel is awesome and staff is very friendly. Thank you again for helping her out. You really saved her life. !

"Worst western"

2
dud9585, Dudley, United Kingdom 28/08/2019

I've stayed at a few Best Western hotels but this was definitely worst. There was no space in the room for a family with cases. Before we start exploring places we like to have a nice relaxing SIT DOWN breakfast. The breakfast room at best is a cupboard room with 3 small cramped tables- when you consider the amount of people staying here, this is totally inadequate- 50% of the time we spent standing up eating breakfast- disgusting. Also my wife asked if they had anymore muffin types cakes and the lady just grunted and said no,really rude,wouldn't recommend- real embarrassment for the Best Western group because usually quite good

"Not the worst but certainly not the best 2.5/5"

3
Melissa B, Long Island, New York 25/08/2019

I want to start this review by saying that my experience wasn't bad. The staff tried their best given the circumstances. On the first morning after a nights stay, the house keeping knocked on our door at 8am. We asked her to come back in a half hour and she never did. We went out and came back at 5pm and the room wasn't made up. I went to ask her and she didn't understand me. Luckily I knew enough Spanish to communicate and she apologized. No big deal. The blankets were sideways queen blankets for a king bed. When I asked for an extra blanket because the blanket doesn't fit the bed, they said they didn't have extra blankets. One per room. What hotel doesn't have extra blankets? The parking lot is awful. Small tight spaces that require even the smallest of cars to do 15-20 maneuvers to get in and out of spots. Often the parking lot gate was closed requiring us to make a left onto a busy road and go in another way. The vent fan in the bathroom wasn't functioning. The sink wouldn't drain unless you held it open. There's not great lighting and 2 of the 4 lights had bulbs out. I did tell staff and they fixed that. My room also didn't have towels I had to ask for them. The breakfast selections are adequate but the room is small and difficult to accommodate the number of people eating breakfast. The staff, for the most part, was courteous and helpful. The hotel is clean. It's just disappointing to pay over $200 a night and have basic amenities missing.

"Great value hotel"

5
shazzzzz88, Sydney, Australia 23/08/2019

Friendly staff & great place from the second we arrived. Liz at the front desk, was so friendly, helpful & went above & beyond to make sure we had a great stay. She's also super knowledgeable about the area & can recommend some good places. The included breakfast is good & the rooms are clean & tidy. Would definitely stay there again.

"Awesome Stay"

5
Craig A, Darlington 14/08/2019

Wow this hotel has it all!! Very clean, modern rooms, lovely pool, good breakfast choice, good parking and fantastic friendly staff! We are on a road trip around the West Coast and I only wish I came across these Sure Stay BW sooner, we are now in one down the road at Santa Monica which again is of the same high standard! Highly recommended!

"Great Stay!"

5
User 13/08/2019

The stay was great, it's super close and convenient. We stayed for 3 days and was always prompt with towels, breakfast and Liz from the front desk was super friendly! She was very helpful and informative to my friends that were visiting out of state! Thanks Liz! You rock!

"Bumped off"

1
Vardit2014, Montreal, Canada 10/08/2019

I booked this hotel thru Expedia 4 months in advance and shortened my visit from 2 nights to 1. I called the hotel to verify that it was indeed shortened and they found my reservation and assured me that everything was in place. A day before my arrival I called the hotel to ask if they were selling discounted tickets to Universal and they said I had NO RESERVATION!! They were simply overbooked and I guess that a 1 night reservation didn't suit them so they simply bumped us off. TERRIBLE BEHAVIOUR. Finding a new hotel for a family of 6 in LA area in August was double the price. Lucky for us Expedia helped us resolve the problem by finding us a different hotel. I have to mention that on Expedia's side my reservation was still in place and valid but the hotel did not bother notifying them that it was canceled...

"Last minute deal"

5
jkprowler, Perth, Australia 06/08/2019

The team here were so very helpful and the room was very clean ... wishing we could have a few more days ... within 10-15 minute walk to Hollywood Boulevard so prime location ... would recommend for comfortable place to lay your head ... Liz at front deck was awesome in showing local highlights .. thanks

"SherM"

5
User 06/08/2019

Loved the location. Liz at reception is awesome. Very knowledgeable about the area, and such a friendly personality!! The rooms are spotless and very comfortable. The area is a safe walking distance to Hollywood Blvd. The pool was a bonus!

"Brilliant location & staff"

5
Mezzy9, New York City, New York 24/07/2019

I just spent 6 nights here & the hotel staff were fantastic. Liz was so friendly & helpful. The room was clean & modern & in a great location for walk of fame, shops & restaurants. Will definitely stay here again when I next visit LA

"Lovely Liz and a Great Stay"

5
MJK793, New York City, New York 15/07/2019

We absolutely loved staying here! Liz at the front desk was charming, full of recommendations, and went above and beyond to ensure we had everything we needed. The candy at the front desk, the fresh towels near the pool, the waffles with breakfast were lovely touches. Great location. Nice renovation (my friend had stayed before in 2015). Clean, safe, and affordable. What more do you want?

"Roadtrip Westcoast"

4
User 10/07/2019

Thanks to Liz ,Augusto and Mac for the great, prompt and friendly services . Always helpful !! Nice and clean pool. American breakfast with fresh waffles ! Rooms are new decorated and spacious .The location is perfect for a stay in LA . All major sites are between 5 and 40 min away .

"Amazing staff member Lis - made our stay at this hotel!"

5
User 03/07/2019

I choose this hotel over the internet from Australia. It looked quaint, with palm trees, heated pool, free parking and breakfast. I coudln't have been happier when I booked it! Today, we left LAX and went straight to this hotel. What an oasis in the middle of LA. Firstly, the front reception staff Lis was absolutely incredible. She greeted us with a genuine sense of welcome and warmth. Lis went the extra mile and personally walked us to our room - which was HUGE, clean, comfortable, modern and everything you could ever want. Lis could tell we were fresh to the LA scene, so she made sure we knew where to walk too, she came out to the street to personally show us where to go!! The walk was 15 minutes to be in the heart of LA Hollywood Activity and IN and OUT burger was 5 minutes away. I mentioned to Lis that I was keen to get some fresh fruit after so long on planes and she helped me find my way to the local fresh food supermarket. In the time that I was working out a plan, Lis bought us all some fresh fruit that she had and some bottled water and treats to our hotel room. I have never EVER been treated so kindly in a hotel before around the world. Do not hesitate to book this hotel - it is perfect!

"Awesome Place"

5
jmcorroto, Toledo, Spain 27/06/2019

We had a great time, Liz was really helpful and Nice. She told us good advices about Los Angeles, We really enjoyed the stayed, the swimming pool,... it is very close to Hollywood boulevard, you can go walking.

"Nice experience"

3
User 26/06/2019

* Decent location (close to Hollywood Boulevard and lots of nightlife on Sunset) * Liz at the front desk was super helpful and attentive * Parking area is very narrow but manageable * A bit overpriced for the rooms but I guess this is a central hotel * Choose a room on the top floor not facing Sunset Blvd if you want a good sleep * Breakfast room is a little chaotic so get in early * Awesome Mexican rest. down the street (El Compadre)

"Liz is the best at costumer service ;)"

5
berkshireJ5623UL, New York City, New York 26/06/2019

We spent 2 tonights at the Mondrian Hotel fancy lavish but lots of problems we spent 950 dollars , the following 2 night I called this hotel and Liz booked us a room in literally 2 minutes she matched the price from the other sites , offered me a great room she was amazing, we got to the hotel on the sunset blvd close to everything hollywood and west hollywood and beverly hills we paid 360 something dollars for 2 nights beautiful remodeled room , extremely clean everything new inside comfortable and she walked us to the room shook my hand and showed us the room I mean she was the kindest most amazing costumer service front desk person I have encounter after i argued with everybody for so many issues at the Mondrian 5 blocks down the road Thank you Liz you are amazing

"Highly satisfied"

5
User 25/06/2019

I came here to stay with one of my friends and I am very glad I chose this place. Liz at the front desk was amazing! Always made sure we had everything we needed. I would definitely recommend staying here

"5 stars"

5
User 25/06/2019

I came here to stay for a week and I am so happy I stayed here. Liz at the front desk was very helpful and kind. She helped me with whatever I needed and made my stay super comfy. This hotel is amazing :)

"Average experience, air conditioner LOUD"

3
User 20/06/2019

The air conditioner's compressor sounded like it was going out. It was LOUD when it kicked on... sounded like I had a generator in the room. Woke me up every time it kicked on the first few days. Likewise, the air condition also had this weird whistle sound and it would occasionally trip it's own internal fuse and need reset. The bathroom is TINY and has no good storage. The bathroom mirror has GREAT lighting though! The USB charges in the lamps did not work. A housekeeper came in my room when I had the "Privacy Please" sign on my door handle. I only received replacement toiletries once during my 6 night stay.

"I would definitely stay here again!"

5
Meander37004263521, Chicago, Illinois 20/06/2019

Rooms were clean, the staff was friendly, pool was nice (although not that warm) and the breakfast was great. The woman at the front desk was very friendly and matched an online rate I showed her from hotels.com. We visited the West Hollywood bars & restaurants and it was a short Lyft ride away, so the location was perfect.

"2019 Vacation"

5
Road24695910144, Portland, Oregon 20/06/2019

A great place to stay if you want to be close to the Hollywood Strip, Walk of Fame, Chinese theater, restaurants and Hollywood ambiance. Subway ride on the MetroLink to Universal is minutes from Hollywood/Highland. SureStay is a great place to stay, friendly staff, fresh breakfast, terrific pool....security was comforting, very nostalgic, we stayed in the Katherine Hepburn room, rooms were clean, bed comfortable, plenty of tv channels, air conditioning was great the room design is art deco and modern

"Extremely clean hotel and pleasant staff!"

5
User 19/06/2019

The hotel was extremely clean and updated rooms with a very nice outdoor pool. Breakfast was very basic, but good to get the day started. The staff was very pleasant. For us, the location was great for the areas we wanted to visit: Universal Studios, The Original Farmer's Market, The Tar Pits, Chinese Theater, Hollywood Guitar Center, Hollywood Gold's Gym, The Comedy Store. Also, visited a friend that lived about 20 miles away while my grown boy's did their thing for a day from the hotel. They were close enough to venture out and keep busy. The parking at this hotel was a little challenging, but we managed just fine! One day we walked out to the Farmer's market and Tar Pits, we got a Lyft to the Chinese Theater and visited that area and walked back to our hotel. Figured that was easier than dealing with parking and cost about the same for 3 of us. Although, I think parking at the Farmer's market would have been ok once we got there. All in all, a wonderful stay at this hotel. (Fyi, there are a lot of homeless people in the area, but seemed to be a lot of areas that we went)

"Lovely, clean and perfect location"

5
sophiehales1, Norwich, United Kingdom 17/06/2019

Just got back from staying at SureStay with my partner and another couple we had a family room between us lots of space and kept very clean. Definitely would recommend! Close walk to Hollywood walk of fame, perfect location! Breakfast average but good to grab a snack first thing in the morning. Would definitely stay here again if I came back to LA

"This is a great location for sighseeing, but do not expect any amenities"

3
Mamawcupcake, Greenwood, Indiana 14/06/2019

My husband, granddaughter and I checked in on June 8. The moment we got in the room, we noticed the AC wasn't working. Called the front desk and Liz came up and fixed it right away. The beds were comfortable and the room is decorated nicely. There was very little space to unpack your belongings, and the bathroom had no counter space and tiny bins to one side for storage of cosmetics and such. We had to have the TV remote replaced because it didn't work. We found a tray of mac & cheese in the microwave which had been there for awhile! This was reported. We had to repeatedly ask for towels and had to get them for ourselves because no one brought them to us timely. And the parking situation here is difficult if you drive anything larger than a compact vehicle. On the plus side, however, the breakfast was pretty good each morning, the rooms have been recently remodeled and were basically clean (except for the microwave). There is a grocery store across the street which is convenient. The pool is small but clean. The location is great for sightseeing in Hollywood, as it is only a few blocks to Hollywood Boulevard, and very close to Universal Studios.

"Great Service from Staff! Very neat room."

5
User 08/06/2019

Liz at the front desk is wonderful, has a cheerful attitude, & provided us with clean towels whenever we asked. The parking is free, however squeezing in can be challenging at times. Will definitely come again!

"All around great!"

5
Edgaredgarcan, Roseville, California 07/06/2019

I've been coming to this hotel for the last six months and I've had zero complaints which is surprising given Hollywood is always full of surprises lol. The hotel has been recently renovated and the rooms are always clean. It's a big plus to have free breakfast and free parking - It's very nice to drive in and find whichever parking spot I want! The staff is very friendly and courteous. During the day I have Matt from the staff who is always helpful with anything I need, and during the evening I have Liz who is very very nice and has accommodated me in many ways throughout my stays - she has made me feel like I'm at home. If you are looking for an inexpensive stay given the area and want to feel welcomed, I highly recommend this hotel and the staff.

"Friendly staff"

5
User 05/06/2019

I have lived in Hollywood for over a decade and moved away about a year ago however I come here once a month to work and I stay at the sunset west hotel ..This place has not given me a great reason to not come back - yes , we've had some small mishaps (life is not perfect) I keep coming back though because Liz from the Hotel staff has ALWAYS made it better and she does it with a positive attitude! I appreciate her very much - it's hard to be away from home sometimes and she has truly made me feel like home ! the hotel is clean and it's relatively quiet (let's not forget we are In Hollywood on sunset blvd) I have all my work schedule dates ready for the rest of the year and I hope to keep coming back.

"Fun in Hollywood!"

4
User 05/06/2019

The front desk staff was extremely helpful. They answered many questions and went out of their way to make our stay enjoyable. The pool was beautiful! The kids loved it! The AC in our room wasn't working when we arrived and someone came right away to fix it. We were in a family room with three beds. The room was very spacious but there is no AC in the bedroom so the door had to remain open to keep that room cool. It kind of defeated the purpose of a suite. Overall, we enjoyed our stay.

"Neat & Tidy!"

4
RohanChatterjee, Hyderabad, India 03/06/2019

It's a neat and tidy hotel on the Sunset blvd, very close to the Walk of Fame. The staff was amazing and very helpful. The pool was, however, closed when we were there. The buffet breakfast was free and decent. Short drive to Hollywood and Rodeo Drive.

"Great experience"

5
User 30/05/2019

Stayed for four nights in a king room. Excellent value. Rooms are renovated and are of a decent size. Located south of the Walk of Fame. All Hollywood sights within walking range (Kodak Theater, Grauman's Chinese Theater, El Capitan etc). We really enjoyed our stay at the hotel. Especially because of Liz (front desk) and Junior (security). They took their time with our needs and were always helpful. We'll definitely come back for another visit!

"Family Vacation"

5
User 26/05/2019

Awesome service and nice clean place to stay! Definitely recommend this place! We had no issues and everything was right by our hotel. Staff was very knowledgeable about surrounding activities as well.

"Nice place to stay"

5
Tourist42546895023, Santa Clara, California 21/05/2019

Friendly staff-from front desk to housekeeping all went out of their way to greet us. Clean rooms-love the fact that there is no carpet. Often times I dislike hotel carpets especially when they are not cleaned. Decent value-cost of our stay was a great value that also included breakfast. Parking was a little tight. Only downfall was that the walls were on the thin side and you can hear the neighbors conversation word for word.

"Reshma Pinto"

5
reshpinto, Mumbai, India 18/05/2019

Excellent stay The hotel was very comfortable clean and had a very homely ambience Special Thankyou to Liz at the reception who was very helpful and endearing She helped us with tour bookings and all holiday queries Thumbs up to all at Sunwest

"Amazing!"

5
User 18/05/2019

The hotel was a good place to stay, great location for tourists. I highly recommend the staff here, truly amazing very helpful. Liz at the reception was extremely helpful and kind, hats off to her dedication too!

"Great location"

5
karentrixie, Dartford, United Kingdom 15/05/2019

Great location and lovely clean rooms Helpful staff Breakfast adequate and very nice but room for breakfast was very small and only 2 tables Lovely small pool and sitting area around it Would definitely use again

"Great Stay and location"

4
744jaydens, Sydney, Australia 04/05/2019

We stayed at this hotel for two nights while in Hollywood. Great central location and rooms very modern and clean. Front desk supervisor was very good and helpful when asked. Few downsides was it was very noisy from the streets at all hours of the night as well as the Air conditioner making loud noises. The breakfast was also poorly organised with 3 tables to cater for the 30 people who were there during the morning. And pool also closed. Got a late checkout which was also helpful. Definitely would stay again in future despite the noise and breakfast issues.

"You get what you pay for"

3
User 04/05/2019

Room is exceptionally clean and very good location. Staff are also very polite. The breakfast lets this property down a lot as the room for guests is so small no one can eat. Also the amount of breakfast available is terrible

"Best day"

5
User 18/04/2019

I have just checked in. And Liz she ii an amazing, very helpful and an lovely person. Thank you sunset west.and I do think me and my friends will enjoy my stay here with my friend with the nice weather and beautiful person

"Great customer service!"

5
User 17/04/2019

My husband and I have stayed at Sunset West Hotel a few times this year. The hotel is clean, safe and located near famous attractions.The staff is wonderful. Liz at the front desk has been especially helpful. Each time she has gone above and beyond the call of duty to make our stay comfortable.

"Great location, parking and value"

4
dee s, Manchester, United Kingdom 16/04/2019

We stayed here for two nights whilst visiting universal. Great location, only 15 min drive to universal and 10 min walk to Hollywood boulevard for stars walk and Chinese theatre etc. Breakfast was a Good choice - cereal, eggs, ham, waffles (you make your own with ready made batter) toast, bagels etc. Good enough to start the day without going elsewhere. The rooms were good sized, modern and clean. It's was a bit noisy from outside the box which the kids didn't mind but I'm a light sleeper but I wear ear plugs so no problem. Kids enjoyed the pool which was heated. Would stay here again.

"Should be nice once renovations are complete"

3
675sandy, Bloomington, Minnesota 11/04/2019

Best Western is doing a rehab on this property and it should be a comfortable stay when complete. All mattresses are brand new w/ furnishings. Details like towel racks, door weatherstripping and chairs would complete the rooms. Also need to upgrade TV reception issues. Close to tourist sights and has its own parking which is hard to find at other hotels in area. Breakfast is better than many free offers elsewhere.

"Good location"

5
User 11/04/2019

Booked this room for a concert and I think now it is my groups go to hotel. The staff was super friendly and stepped out of the office to show us the pool and where the room was. Rooms amenities are great.

"Terrible"

1
Pioneer48625930342, Seattle, Washington 09/04/2019

They had broken items, room phone didn't work, cable didn't work, warm water not hot, coffee maker didn't work, parking was behind sketchy area, and location is not for family. Refined other hotel next day for better price and better hotel!

"Family trip"

4
User 05/04/2019

Location was walking distance to hollywood blvd and a couple miles to universal studios hollywood the reason for our family fun vacation. Just a minor discomfort with the parking but overall everything was great breakfast was awesome

"Great Staff and Spotless Room, Great locale."

5
MplsStPaul, Saint Paul, Minnesota 03/04/2019

Room was recently renovated and spotlessly clean. More important, Julio and Mac in the front office were some of the nicest and most helpful hotel employees I've encountered in years of travel. Always a ready smile and great advice. In the end, it's great service which makes a visit memorable. We will not hesitate to stay here again when next in LA. Tony, Don't lose these guys!! Parking, though extremely tight, was free. Icing on the cake. Pool was sparkling clean, but the weather was just a bit too cool for me to use. Location was phenomenal for the touristy things my family wanted. Sunset Blvd is a traffic disaster, like most of LA, so give yourself lots of time to branch out or make appointments. Even my picky family was pleased: we stayed 3 nights here during a wide ranging 2 week vacation covering several cities and and really appreciated this property.

"Amazing Stay"

5
tompowers3, Cheltenham, United Kingdom 02/04/2019

We've had really good customer service, especially from Liz at reception who is really helpful. She quickly sorted out some issues we had, we booked a family room and it was a lot more room than expected. Breakfast is also really good quality and a lot of options

"Good location"

3
User 28/03/2019

Overall stay was fair. Rooms are newly renovated and appear clean. However, there were a few strands of hair (not mine) that were in the bathroom. Wifi good. Conveniently located near attractions, restaurants, bus line, and grocery store. Hotel is located on busy street so getting a good nights rest after a long day of sightseeing is out of the question. Who visits hollywood to sleep anyway, right?! ALOT of homeless people around area. Good selection of breakfast items(waffles, cereal, pastries, eggs, sausage). Check in/out quick.

"50/50 satisfaction"

3
User 25/03/2019

The hotel was centered in a convenient location, close to Hollywood and Universal studios which where we went! Breakfast was an added plus, as we are a party of 7 and any meals included help out so much financially! The only thing I didn't like was the parking , it was very contested and if you are driving an SUV make sure your parking skills are great if not you'll have a very hard time parking.

"A very nice hotel for the price. Free parking a bonus."

5
NevadaBill46, Carson City, Nevada 22/03/2019

Rooms have been nicely updated. Staff, especially Liz, was very helpful and courteous. Breakfast was OK. This is a GREAT location for visiting Hollywood. The room rate includes safe and secure parking.

"Small, nice clean hotel at a good location."

4
Safari28244854678, San Antonio, Texas 21/03/2019

I liked this hotel, it's small but its nicely decorated in a contemporary style. It is clean and everything worked as intended, it is well taken care of. Be advice that parking is a little tight to park at certain spots, specially with big vehicles. I had a midsized SUV but I had no issues. But if you have a big vehicle you may have to do special arrangements like park on the exterior of the property. The breakfast room is small. It only has 3 tables so you may have to take the food to your room like I did. But hey free, decent, breakfast. The location is convenient, only 10 to 15 minute walk from the walk of fame. Overall, I enjoyed my stay. I would definitely stay there again.

"Nothing sunny about this place!"

5
User 19/03/2019

The area is full of homeless people, some in tents across the street. The hotel is overpriced for the level of quality. Two star in my opinion. Not at all what I was expecting and I would not go back to the hotel or the area. Sunset Boulevard is not what I imagined

"Best in the West"

5
Meakz, Melbourne, Australia 18/03/2019

Highly recommend! The staff here go above an beyond and made us feel right at home from the moment we checked in.A warm welcome and continuous friendliness from Liz and Hulio. Dre the security guard on duty at night. Such a nice, easy to talk to warm and friendly person. Always had time for us and we always enjoyed his chats. Kept an eye out on everything and everyone always felt safe knowing he was around. Location is great, short walk to Hollywood walk of fame. Ralph's across the road made it really convenient. Won tatay anywhere else when we visit. Thanks for a wonderful stay.

"Great stay"

5
StefM273, West Hollywood, California 18/03/2019

A big shout out to Liz and Julio for their warm welcome at this hotel, Liz went out of her way to show me around and point out restaurants and tours, she regularly checked in with us and gave great service. The hotel might not be 5 star but expect 5 star service. Located close and in walking distance of all major attractions, the 24h shop across the road is a big added consideration. The area is busy and noisy but location with access to sights is worth it if you want to experience the energy of West Hollywood. Breakfast is small and limited but at the price well worth it and included. If ever in Hollywood I would stay here again.

"Great location, clean and nice staff"

4
User 05/03/2019

Location is great in close proximity to the Hollywood sign, Hollywood and vine, Beverly Hills, Griffith park. Roooms are recently renovated, great tile floor with microwave and minidfridge. Staff, like Liz, were extremely nice and accommodating.

"Reasonable and nice!"

4
theregoesvero, Gainesville, Florida 05/03/2019

Hotel is in a great location, near the Hollywood sigh and the Griffith observatory, waking/scootering distance to the walk of fame and Madame Tussaud's museum. Free parking and include breakfast, the breakfast changes daily which is nice. The rooms are renovated and decorated nicely. It's clean and comfortable, exactly what you need if you plan to explore the city a lot! The staff especially Liz are friendly and keep the place running smooth and clean. There's a pool too! It's freshly painted. Microwave and mini fridge in the room, the only thing is the cable is terrible!

"Great Service"

5
User 28/02/2019

I Stayed at this hotel for 2 nights over the Oscars weekend. I was able to have a late checkout for no extra payment. Plus leave my bags in the lobby until 9pm the day of checkout. As I had a 11:30pm flight back to Australia. The lady at the front desk (Liz) was incredible. I waited in the lobby for 3 hours, she let me charge my phone, supplied me with bottled water and we had a friendly chat about the oscars, as I was watching it on my tablet. As far as the room are concerned ...it's all you need. Great blackout blinds too. I can really recommend this hotel as it's close to everything. But most importantly the hospitality I received from Liz was something I will never forget

"Fantastically convenient and affordable."

5
User 23/02/2019

I chose this hotel as it is quite close to my friends apartment. I was very pleasantly surprised at the newly remodeled fixtures, cleanliness of the room and, Friendlyness of the staff. The check in and out was effficient and effortless. Liz at the front desk was extremely warm and welcoming. She made it known that she was available for any questions or concerns I my have had. I felt well taken care. Thank you Liz! I'll be back very soon. : )

"Amazing Staff"

5
ttsterri, phoenix, United States 20/02/2019

I am a repeat guest because of the treatment I received from Liz who works 3-12 Midnight. I thought she was the GM, she should be! She recognized me coming back, left a welcome note on my door, remembered me and my Son Wade, congratulated him on his journey with American Idol. Gave us a welcome drink and snack bag, her customer service was just above and beyond. I am coming back in April to this property because of Liz, she needs a promotion and a raise!

"Good choice at a reasonable price"

4
User 17/02/2019

I've stayed here twice & will probably stay here again. Front desk staff is very friendly, and the evening attendant Liz was especially helpful in helping me access wifi. On the plus side: good central location, clean & well-appointed rooms, free off-street parking, accommodating staff. Only downsides are the traffic noise from being right on Sunset and the rooms are on the smaller side.

"Hollywood visit"

4
User 09/02/2019

We stayed for three nights. The location is excellent, very close to the walk of fame and in front of a 24-hour supermarket. The room was fine, the service was really good, the lady at the reception, Liz, was really kind and helpful at all times.

"Nice place to stay"

2
User 01/02/2019

Exceptionally clean and very friendly office staff. Tough parking if you have a large vehicle. Breakfast had a variety of choices including hot and cold dishes: Belgian waffles, eggs, sausage, orange and apple juice, coffee, tea, hot chocolate, variety of breads and pastry, etc.

BestWesternHotels, Corporate at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"My new place to stay in West Hollywood."

5
User 30/01/2019

Great find in LA. Rooms newly renovated, comfy beds and updated look. Free breakfast is great - waffles, eggs, bagels, fruit, coffee and juice. Liz the manager is super helpful and staff are friendly. Free parking. My new go to place to stay in West Hollywood. Plus free parking! Next to big grocery store ( fridge and microwave in room ). This is my second stay already.

"Overall amazing . Staff very friendly staff"

5
User 30/01/2019

I arrived at the hotel to check-in and the lady on the check in was very friendly and polite and very helpful , I like to say a big thank you to Liz for all her help. And the breakfast and the room was just what we needed, Will recommend to my Family

"Exceptional Service"

5
JimmyMo1701D, San Francisco, California 26/01/2019

The rooms are freshly renovated and Liz at the front desk is particularly exceptional; kind, cheerful, and always at the ready to ensure a comfortable stay. Definitely recommend for anyone visiting Hollywood.

"Liz was awesome"

5
User 23/01/2019

We stayed 4 nights and Liz was awesome. She let us use the breakfast room so we would have enough room to play some games with friends that met us the. She was very friendly and spent time with every guest and explained where and what was going on around the area. On a side note, wasn't too pleased with the rooms that I had(2), the first one the air unit did not work(it was fixed the next day), she moved me to another room, but the cable was not hooked up in that room and the the microwave did not work either. Over all our stay was great and Liz made it better, thanks Liz.

"Front Desk Clerk Liz"

5
User 20/01/2019

I have stayed in many hotels and I always look for great customer service. Not only did Liz welcome us with a smile she was very kind and spent a few minutes explaining to us direction and places to go. Thank you Liz for your hospitality you are a rockstar Mr. Tassinari

"Was very happy"

5
r0bb0d0wnunder, Auckland Central, New Zealand 19/01/2019

We were happy with this place. The rooms were clean and the staff were friendly. The breakfast was fresh and they had a lot of variety of hot and cold food. The only negative thing was at night we could hear traffic outside but that didnt bother us.

"Would give 3.5 if I could "

3
Chrisandbek, Paisley, Scotland, United Kingdom 16/01/2019

All in all ok... rooms modernised , plenty parking , within walking distance of all main attractions and breakfast fine. Pool also looked Nice and clean . Main issue was the smell of marijuana in our room was enough to make you high, it almost catches the back of your throat and although I know it's legal in Cali , I think smoking of any sort in rooms is unpleasant and that smell particularly. Also road noise was pretty loud . Good price for location and service provided .

"Publicist"

5
User 13/01/2019

This Hotel is a gem in the Hollywood area.this place has been regutted and redone with a total reteo Hollywood Art Deco. This us our 2nd time staying in this Lovely Hotel. We where here in Hollween and Liz the concierge front desk agent is very helpful with a great customer service to it's best. She saw us today at check in and greet us with a friendly hug. We felt like coming home to family. We rented the Marlene Monroe family room. Highy recomed it. We will come again and again.

"It wasn't the best nor the worse."

3
User 12/01/2019

I have stayed for 5 nights at SureStay, and have experienced some pros and cons. For the advantages, the location, breakfast, and price were good. However, I have faced some issues with the electricity outlets, internet connection, floor cleaning, and mattress and pillows quality. The outlets were weirdly located in very difficult places that can't be reached. My phone couldn't get connected to the wifi. Every time the housekeeping cleaned the room, they left the floor kind of sticky. The major issue I didn't like is that the mattress and pillows were kind of hard which caused me some headache after sleeping.

"We really enjoyed staying here"

4
doctorjoe34, Pleasant Grove, Utah 16/12/2018

Great value, great service and management, and great location! We were only 10 minutes away from Universal (one of the main reasons for booking in the first place) and the pool was heated, which my children really loved. Liz was great and made sure we were comfortable (got us extra towels for the pool, made sure we knew everything about the accommodations on site and so on). The room was clean and comfortable. We got a family room which had a room with two queen beds in it and then an extra room with another queen bed. The parking was away from the road and protected for the night. The only reason I give this place 4 stars instead of 5 is that I wish they had more of a selection of breakfast cereal and fruit at the breakfast bar. It would have been nice if they offered oatmeal, non-sugar cereals. Did love the waffles and bagels and my kids loved the eggs and ham/sausage. Overall, our stay went well and we would stay again!

"Basic but great location!"

3
GoldenLadyLondon, London, United Kingdom 25/11/2018

Visited Oct 2017. Excellent location. Basic rooms a bit tired but very clean. Could do with updating especially the bathrooms. Pool was filthy I wouldn't have gone in. For an affordable trip to Tinseltown I would recommend this hotel, if you can afford to pay more then I would though!

"Accommodating staff ! And decent room ;)"

5
Tèrie H, Los Angeles, California 20/10/2018

During my stay here I was more then made comfortable and helped .. I've had to stay longer then thought due to some living issues and construction ... I couldn't feeel more overly helped .. Liz by far is the most sweetest she has a positive attitude and has made things so smooth and helpful while my stay here .. Mac the manager has also been such a great help .. most of the maids have such positive and cheerful attitudes I would definitely recommend and is a great location plus who can't beat free breakfast :)

"Great location and great value"

4
User 01/10/2018

Location - fantastic. 2 blocks up to Hollywood where all the action is. The room - fantastic. We had 2 adults and 2 teenagers and our room easily accommodated all of us with ease and was well appointed. Lets face it, when in LA you are out and about most of the time. The pool did the job, the breakfast was an easy start to the day [it wasn't amazing but it was something], free parking and free wifi. Value - we searched for a room that made sense and this did. Was great value. Noise - this was our only issue. Wasn't the noise from the street it was the noise above. The floors have a laminated wood covering which doesn't absorb the noise so when the people above us were clomping around at night we heard them coming through the floor. So my recommendation would be to book an upstairs room.

"Saharan Hotel West Hollywood "

3
Gary_Val_AZ, Phoenix, Arizona 19/09/2018

We booked this location to see a taping of America's Got Talent. The location is only a 10min drive from Hollywood Blvd near the Dolby Theatre. We called ahead because of a late check in and it was no problem. We arrived at the hotel about 10pm and check in was a breeze. They first gave us a room that had very poor lighting in the restroom and it was really HOT in the room. They relocated us to a room that backed up to Sunset Blvd. The traffic noise was pretty bad! Police and fire truck Sirens going all night. The hotel is in a Very busy part of West Hollywood. The second room was ok but smelled kind musty. The shower was horrible! It was like like standing in a light rain trying to shower. We didn't like the fact that the door lock had issues and there is no security lock latch on the door. There is a security guy there in the lot a night and he stays in his vehicle and walks the property randomly. They do offer a continental breakfast. It's not bad but the coffee machine and juice machine were both out of order. But there is a Coffee maker in the room. All in all it's an okay place but the traffic in and around the area is beyond Ridiculous! It worked for our needs but doubt we will be returning..

"A pleasant surprise"

5
Toyin A, Dubai, United Arab Emirates 17/09/2018

Never judge a book by its covers. The hotel is great value for money. The rooms are neat, clean and sizeable. Prior to coming to the hotel, i had stayed at a Hilton in Carlifornia and i was so disappointed but this Hotel was a super find. The staff were nice too and it was great value for money for the location. Breakfast was basic but also manageable. Plus side, there was no charge to my credit card for incidentals unlike the other hotel i stayed at. Location was fantastic, right on Sunset Blvd which is close to Hollywood Blvd and the centre of all. Free breakfast which was basic but okay. The room also had all the basic amenities. It felt like a luxury motel but i loved it. As a Supernatural fan, I kind of felt the Winchester boys vibes a little. :)

"All you really need"

4
User 28/08/2018

We booked this to be centrally based for Hollywood, The beach, Universal etc and it served the purpose. We were a bit concerned having read some reviews but you get what you pay for. A clean refurbished motel with comfortable beds a good basic breakfast with coffee waffles toast cereal. Not the Hilton but then also not the price. We were a family of 4 in one room which was cosy and not a great deal of space but sufficient for our needs. Only gripe nowhere to hang wet towels and when you have four that's a problem! The pool was fine for a refreshing dip after a long day sightseeing. Walking distance to the Chinese theatre and if you want a great meal just pop over the road to the Brazilian restaurant - fantastic !!

"Better than it looks."

4
jose m, San Jose, California 14/08/2018

When you see motor hotel you never know what you're going to find unless you do your research. This motel exceeds all expectations for comfort and cleanliness. The rooms have been renovated and have a modern look with comfy beds and new linens as well as a large desk area with flat screen TVs and refrigerator and microwave. The location is close to Hollywood attractions and a short drive to west Hollywood. I really liked the convenience to the Ralph's grocery store which also has a Starbucks inside and next to a Domino's Pizza. Staff there is great and always ready to answer any questions. Not too many downsides to the hotel except for small parking lot and what looked like a tiny breakfast area in the lobby just to grab a quick bagel, juice and coffee. Also not sure if they just haven't been installed yet but there's almost no outlets except for the two next to the bed and bathroom ( stayed in a 2 doubles).This only is an inconvenience if you need to plug in something near the desk or TV area such as a laptop.

"AVOID AT ALL COSTS"

1
BeckyI46, United Kingdom 10/07/2018

I stayed in this hotel a while ago but I was just reminded of the awful time I had here as I came across it again when looking for a hotel. The rooms were disgusting, musty and dirty. A bottle of perfume went missing from our room (not a massive deal but I knew it was there and it had definitely been taken), spoke to reception a number of times about this and told me to go and confront the cleaners myself, who barely spoke English so you can imagine how far I got with this. Guy on reception was rude and just kept telling me to come back the next day, and then the next day to speak to the manager who never actually appeared. They do not care at all about their guests and their customer service is ZERO. After reading other reviews I think i was lucky to only have a bottle of perfume go missing!

"Great and easy"

4
Benjaminsw, Auckland, New Zealand 10/05/2018

Great and clean hotel, loved it easy to get around from here lots of stuff around about 45mins from the airport about 30 mins to the beach in an uber, uber is a great way to get around L.A, on hot days the pool is great

"Bike tour"

4
David P, Barnstaple, United Kingdom 03/04/2018

I would like to be hard on this hotel but it would be wrong. When we arrived they were in the process of redecorating and things were a bit upside down. The room though was newly decorated and very clean. The Wi-Fi was a tad iffy and room lights didn't work, on investigation it was only a plug not connected. The pool looks a little dilapidated but hopefully this will be sorted after the hotel has finished the exterior. All in all it's a nice little hotel and some of the main attractions are very close. The Hollywood Walk of Fame being three to four blocks away.

SaharanMotorHote1, Hotel Manager at SureStay Collection by Best Western Saharan Hotel, responded to this review
Dear Guest, Thanks for your comments and for noticing that our hotel has been renovated. I am glad you like our clean room and convenient location.The renovation is not complete, however, and we are indeed making efforts to retrain the staff and make other changes to improve the guest experience. You will see many changes when you visit us again. Sincerely, Hotel Manager

"This is your warning!"

1
JenniferW764, Altamont, kansas 06/10/2017

We stayed one night at the Saharan Motor Motel and one night was more then I wanted. The check in process was seamless. We then carried all of our luggage upstairs to room 238. As we opened the door it was a bit musty smelling. The comforter had some stains on it so we quickly took that off the bed. As I entered the bathroom I stepped over a broken thresh hold to a rickety sink and toilet. There were holes in the flooring, the sink had cracks, and looked like they forgot to finish their Sheetrock job. Then to find some red splatter on the wall next to the sink about did me in. Ugh. I went to take a shower to find the shower knob broken. Gross just gross.

SaharanMotorHote1, Webmaster at SureStay Collection by Best Western Saharan Hotel, responded to this review
Dear Guest, Thanks for your comments. We clearly let you down, and for that we apologize. This is not an indication of how we normally do business, and I'm embarrassed by the quality of your experience. I hope you will generously give us another chance in the future. We take all comments seriously and will do better for you next time. Sincerely, Hotel Manager

"Classic motel in the hart of Hollywood"

5
Tore B, Oslo, Norway 20/07/2017

A classic motel right in the middle of Hollywood. The location can not be better, and the service at the reception is great. Friendly and prompt service. Rooms are recently renovated and now they are working on the facade and pool area. I hope they do not change it too much, as I very much like the classic motel style.

saharanmotorhotel, Webmaster at SureStay Collection by Best Western Saharan Hotel, responded to this review
Dear Valued Guest, Greetings from the Saharan Motor Hotel. It is really nice to note that that you liked the stay and hospitality at our hotel during your recent visit. Glad to see your positive observations which shall definitely make us run that extra mile. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

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