The newly renovated SureStay Collection by Best Western Sunset West Hotel is located in the heart of Hollywood along the world famous Sunset Boulevard. We are within walking distance to some of Los Angeles’ most popular tourist destinations such as the Hollywood Walk of Fame, Madame Tussauds Hollywood, Ripley’s Believe It or Not!®, The Dolby Theatre®, Grauman’s Chinese Theatre, Pantages Theatre and more. Other world famous attractions are also within a short driving distance such as Universal Studios Hollywood®, The Hollywood Sign, The Hollywood Bowl, Beverly Hills, Rodeo Drive, Dodger Stadium, The Griffith Observatory, Santa Monica Pier and Venice Beach. Our newly appointed guest rooms feature a modern interior design with a very comfortable bedding collection, a spacious work desk with ergonomic chair and a very inviting bathroom with rain shower heads. Other standard amenities include complimentary Wi-Fi, 40-inch flat screen TV’s, microwave and refrigerator, alarm clock and in-room coffee and tea service. In the morning, before you bask in the LA sun, we will get you going with our complimentary full breakfast offering a great selection of hot items, baked goods, waffles, cereals, juices and coffee. We look forward to welcoming you at the SureStay Collection by Best Western Sunset West Hotel!
Great location and lovely clean rooms Helpful staff Breakfast adequate and very nice but room for breakfast was very small and only 2 tables Lovely small pool and sitting area around it Would definitely use again
We stayed at this hotel for two nights while in Hollywood. Great central location and rooms very modern and clean. Front desk supervisor was very good and helpful when asked. Few downsides was it was very noisy from the streets at all hours of the night as well as the Air conditioner making loud noises. The breakfast was also poorly organised with 3 tables to cater for the 30 people who were there during the morning. And pool also closed. Got a late checkout which was also helpful. Definitely would stay again in future despite the noise and breakfast issues.
Room is exceptionally clean and very good location. Staff are also very polite. The breakfast lets this property down a lot as the room for guests is so small no one can eat. Also the amount of breakfast available is terrible
I have just checked in. And Liz she ii an amazing, very helpful and an lovely person. Thank you sunset west.and I do think me and my friends will enjoy my stay here with my friend with the nice weather and beautiful person
My husband and I have stayed at Sunset West Hotel a few times this year. The hotel is clean, safe and located near famous attractions.The staff is wonderful. Liz at the front desk has been especially helpful. Each time she has gone above and beyond the call of duty to make our stay comfortable.
We stayed here for two nights whilst visiting universal. Great location, only 15 min drive to universal and 10 min walk to Hollywood boulevard for stars walk and Chinese theatre etc. Breakfast was a Good choice - cereal, eggs, ham, waffles (you make your own with ready made batter) toast, bagels etc. Good enough to start the day without going elsewhere. The rooms were good sized, modern and clean. It's was a bit noisy from outside the box which the kids didn't mind but I'm a light sleeper but I wear ear plugs so no problem. Kids enjoyed the pool which was heated. Would stay here again.
Best Western is doing a rehab on this property and it should be a comfortable stay when complete. All mattresses are brand new w/ furnishings. Details like towel racks, door weatherstripping and chairs would complete the rooms. Also need to upgrade TV reception issues. Close to tourist sights and has its own parking which is hard to find at other hotels in area. Breakfast is better than many free offers elsewhere.
Booked this room for a concert and I think now it is my groups go to hotel. The staff was super friendly and stepped out of the office to show us the pool and where the room was. Rooms amenities are great.
They had broken items, room phone didn't work, cable didn't work, warm water not hot, coffee maker didn't work, parking was behind sketchy area, and location is not for family. Refined other hotel next day for better price and better hotel!
Location was walking distance to hollywood blvd and a couple miles to universal studios hollywood the reason for our family fun vacation. Just a minor discomfort with the parking but overall everything was great breakfast was awesome
Room was recently renovated and spotlessly clean. More important, Julio and Mac in the front office were some of the nicest and most helpful hotel employees I've encountered in years of travel. Always a ready smile and great advice. In the end, it's great service which makes a visit memorable. We will not hesitate to stay here again when next in LA. Tony, Don't lose these guys!! Parking, though extremely tight, was free. Icing on the cake. Pool was sparkling clean, but the weather was just a bit too cool for me to use. Location was phenomenal for the touristy things my family wanted. Sunset Blvd is a traffic disaster, like most of LA, so give yourself lots of time to branch out or make appointments. Even my picky family was pleased: we stayed 3 nights here during a wide ranging 2 week vacation covering several cities and and really appreciated this property.
We've had really good customer service, especially from Liz at reception who is really helpful. She quickly sorted out some issues we had, we booked a family room and it was a lot more room than expected. Breakfast is also really good quality and a lot of options
Overall stay was fair. Rooms are newly renovated and appear clean. However, there were a few strands of hair (not mine) that were in the bathroom. Wifi good. Conveniently located near attractions, restaurants, bus line, and grocery store. Hotel is located on busy street so getting a good nights rest after a long day of sightseeing is out of the question. Who visits hollywood to sleep anyway, right?! ALOT of homeless people around area. Good selection of breakfast items(waffles, cereal, pastries, eggs, sausage). Check in/out quick.
The hotel was centered in a convenient location, close to Hollywood and Universal studios which where we went! Breakfast was an added plus, as we are a party of 7 and any meals included help out so much financially! The only thing I didn't like was the parking , it was very contested and if you are driving an SUV make sure your parking skills are great if not you'll have a very hard time parking.
Rooms have been nicely updated. Staff, especially Liz, was very helpful and courteous. Breakfast was OK. This is a GREAT location for visiting Hollywood. The room rate includes safe and secure parking.
I liked this hotel, it's small but its nicely decorated in a contemporary style. It is clean and everything worked as intended, it is well taken care of. Be advice that parking is a little tight to park at certain spots, specially with big vehicles. I had a midsized SUV but I had no issues. But if you have a big vehicle you may have to do special arrangements like park on the exterior of the property. The breakfast room is small. It only has 3 tables so you may have to take the food to your room like I did. But hey free, decent, breakfast. The location is convenient, only 10 to 15 minute walk from the walk of fame. Overall, I enjoyed my stay. I would definitely stay there again.
The area is full of homeless people, some in tents across the street. The hotel is overpriced for the level of quality. Two star in my opinion. Not at all what I was expecting and I would not go back to the hotel or the area. Sunset Boulevard is not what I imagined
Highly recommend! The staff here go above an beyond and made us feel right at home from the moment we checked in.A warm welcome and continuous friendliness from Liz and Hulio. Dre the security guard on duty at night. Such a nice, easy to talk to warm and friendly person. Always had time for us and we always enjoyed his chats. Kept an eye out on everything and everyone always felt safe knowing he was around. Location is great, short walk to Hollywood walk of fame. Ralph's across the road made it really convenient. Won tatay anywhere else when we visit. Thanks for a wonderful stay.
A big shout out to Liz and Julio for their warm welcome at this hotel, Liz went out of her way to show me around and point out restaurants and tours, she regularly checked in with us and gave great service. The hotel might not be 5 star but expect 5 star service. Located close and in walking distance of all major attractions, the 24h shop across the road is a big added consideration. The area is busy and noisy but location with access to sights is worth it if you want to experience the energy of West Hollywood. Breakfast is small and limited but at the price well worth it and included. If ever in Hollywood I would stay here again.
Location is great in close proximity to the Hollywood sign, Hollywood and vine, Beverly Hills, Griffith park. Roooms are recently renovated, great tile floor with microwave and minidfridge. Staff, like Liz, were extremely nice and accommodating.
Hotel is in a great location, near the Hollywood sigh and the Griffith observatory, waking/scootering distance to the walk of fame and Madame Tussaud's museum. Free parking and include breakfast, the breakfast changes daily which is nice. The rooms are renovated and decorated nicely. It's clean and comfortable, exactly what you need if you plan to explore the city a lot! The staff especially Liz are friendly and keep the place running smooth and clean. There's a pool too! It's freshly painted. Microwave and mini fridge in the room, the only thing is the cable is terrible!
I Stayed at this hotel for 2 nights over the Oscars weekend. I was able to have a late checkout for no extra payment. Plus leave my bags in the lobby until 9pm the day of checkout. As I had a 11:30pm flight back to Australia. The lady at the front desk (Liz) was incredible. I waited in the lobby for 3 hours, she let me charge my phone, supplied me with bottled water and we had a friendly chat about the oscars, as I was watching it on my tablet. As far as the room are concerned ...it's all you need. Great blackout blinds too. I can really recommend this hotel as it's close to everything. But most importantly the hospitality I received from Liz was something I will never forget
I chose this hotel as it is quite close to my friends apartment. I was very pleasantly surprised at the newly remodeled fixtures, cleanliness of the room and, Friendlyness of the staff. The check in and out was effficient and effortless. Liz at the front desk was extremely warm and welcoming. She made it known that she was available for any questions or concerns I my have had. I felt well taken care. Thank you Liz! I'll be back very soon. : )
I am a repeat guest because of the treatment I received from Liz who works 3-12 Midnight. I thought she was the GM, she should be! She recognized me coming back, left a welcome note on my door, remembered me and my Son Wade, congratulated him on his journey with American Idol. Gave us a welcome drink and snack bag, her customer service was just above and beyond. I am coming back in April to this property because of Liz, she needs a promotion and a raise!
I've stayed here twice & will probably stay here again. Front desk staff is very friendly, and the evening attendant Liz was especially helpful in helping me access wifi. On the plus side: good central location, clean & well-appointed rooms, free off-street parking, accommodating staff. Only downsides are the traffic noise from being right on Sunset and the rooms are on the smaller side.
We stayed for three nights. The location is excellent, very close to the walk of fame and in front of a 24-hour supermarket. The room was fine, the service was really good, the lady at the reception, Liz, was really kind and helpful at all times.
Exceptionally clean and very friendly office staff. Tough parking if you have a large vehicle. Breakfast had a variety of choices including hot and cold dishes: Belgian waffles, eggs, sausage, orange and apple juice, coffee, tea, hot chocolate, variety of breads and pastry, etc.
BestWesternHotels, Corporate at SureStay Collection by Best Western Sunset West Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort
Great find in LA. Rooms newly renovated, comfy beds and updated look. Free breakfast is great - waffles, eggs, bagels, fruit, coffee and juice. Liz the manager is super helpful and staff are friendly. Free parking. My new go to place to stay in West Hollywood. Plus free parking! Next to big grocery store ( fridge and microwave in room ). This is my second stay already.
I arrived at the hotel to check-in and the lady on the check in was very friendly and polite and very helpful , I like to say a big thank you to Liz for all her help. And the breakfast and the room was just what we needed, Will recommend to my Family
The rooms are freshly renovated and Liz at the front desk is particularly exceptional; kind, cheerful, and always at the ready to ensure a comfortable stay. Definitely recommend for anyone visiting Hollywood.
We stayed 4 nights and Liz was awesome. She let us use the breakfast room so we would have enough room to play some games with friends that met us the. She was very friendly and spent time with every guest and explained where and what was going on around the area. On a side note, wasn't too pleased with the rooms that I had(2), the first one the air unit did not work(it was fixed the next day), she moved me to another room, but the cable was not hooked up in that room and the the microwave did not work either. Over all our stay was great and Liz made it better, thanks Liz.
I have stayed in many hotels and I always look for great customer service. Not only did Liz welcome us with a smile she was very kind and spent a few minutes explaining to us direction and places to go. Thank you Liz for your hospitality you are a rockstar Mr. Tassinari
We were happy with this place. The rooms were clean and the staff were friendly. The breakfast was fresh and they had a lot of variety of hot and cold food. The only negative thing was at night we could hear traffic outside but that didnt bother us.
All in all ok... rooms modernised , plenty parking , within walking distance of all main attractions and breakfast fine. Pool also looked Nice and clean . Main issue was the smell of marijuana in our room was enough to make you high, it almost catches the back of your throat and although I know it's legal in Cali , I think smoking of any sort in rooms is unpleasant and that smell particularly. Also road noise was pretty loud . Good price for location and service provided .
This Hotel is a gem in the Hollywood area.this place has been regutted and redone with a total reteo Hollywood Art Deco. This us our 2nd time staying in this Lovely Hotel. We where here in Hollween and Liz the concierge front desk agent is very helpful with a great customer service to it's best. She saw us today at check in and greet us with a friendly hug. We felt like coming home to family. We rented the Marlene Monroe family room. Highy recomed it. We will come again and again.
I have stayed for 5 nights at SureStay, and have experienced some pros and cons. For the advantages, the location, breakfast, and price were good. However, I have faced some issues with the electricity outlets, internet connection, floor cleaning, and mattress and pillows quality. The outlets were weirdly located in very difficult places that can't be reached. My phone couldn't get connected to the wifi. Every time the housekeeping cleaned the room, they left the floor kind of sticky. The major issue I didn't like is that the mattress and pillows were kind of hard which caused me some headache after sleeping.
Great value, great service and management, and great location! We were only 10 minutes away from Universal (one of the main reasons for booking in the first place) and the pool was heated, which my children really loved. Liz was great and made sure we were comfortable (got us extra towels for the pool, made sure we knew everything about the accommodations on site and so on). The room was clean and comfortable. We got a family room which had a room with two queen beds in it and then an extra room with another queen bed. The parking was away from the road and protected for the night. The only reason I give this place 4 stars instead of 5 is that I wish they had more of a selection of breakfast cereal and fruit at the breakfast bar. It would have been nice if they offered oatmeal, non-sugar cereals. Did love the waffles and bagels and my kids loved the eggs and ham/sausage. Overall, our stay went well and we would stay again!
Visited Oct 2017. Excellent location. Basic rooms a bit tired but very clean. Could do with updating especially the bathrooms. Pool was filthy I wouldn't have gone in. For an affordable trip to Tinseltown I would recommend this hotel, if you can afford to pay more then I would though!
During my stay here I was more then made comfortable and helped .. I've had to stay longer then thought due to some living issues and construction ... I couldn't feeel more overly helped .. Liz by far is the most sweetest she has a positive attitude and has made things so smooth and helpful while my stay here .. Mac the manager has also been such a great help .. most of the maids have such positive and cheerful attitudes I would definitely recommend and is a great location plus who can't beat free breakfast :)
Location - fantastic. 2 blocks up to Hollywood where all the action is. The room - fantastic. We had 2 adults and 2 teenagers and our room easily accommodated all of us with ease and was well appointed. Lets face it, when in LA you are out and about most of the time. The pool did the job, the breakfast was an easy start to the day [it wasn't amazing but it was something], free parking and free wifi. Value - we searched for a room that made sense and this did. Was great value. Noise - this was our only issue. Wasn't the noise from the street it was the noise above. The floors have a laminated wood covering which doesn't absorb the noise so when the people above us were clomping around at night we heard them coming through the floor. So my recommendation would be to book an upstairs room.
We booked this location to see a taping of America's Got Talent. The location is only a 10min drive from Hollywood Blvd near the Dolby Theatre. We called ahead because of a late check in and it was no problem. We arrived at the hotel about 10pm and check in was a breeze. They first gave us a room that had very poor lighting in the restroom and it was really HOT in the room. They relocated us to a room that backed up to Sunset Blvd. The traffic noise was pretty bad! Police and fire truck Sirens going all night. The hotel is in a Very busy part of West Hollywood. The second room was ok but smelled kind musty. The shower was horrible! It was like like standing in a light rain trying to shower. We didn't like the fact that the door lock had issues and there is no security lock latch on the door. There is a security guy there in the lot a night and he stays in his vehicle and walks the property randomly. They do offer a continental breakfast. It's not bad but the coffee machine and juice machine were both out of order. But there is a Coffee maker in the room. All in all it's an okay place but the traffic in and around the area is beyond Ridiculous! It worked for our needs but doubt we will be returning..
Never judge a book by its covers. The hotel is great value for money. The rooms are neat, clean and sizeable. Prior to coming to the hotel, i had stayed at a Hilton in Carlifornia and i was so disappointed but this Hotel was a super find. The staff were nice too and it was great value for money for the location. Breakfast was basic but also manageable. Plus side, there was no charge to my credit card for incidentals unlike the other hotel i stayed at. Location was fantastic, right on Sunset Blvd which is close to Hollywood Blvd and the centre of all. Free breakfast which was basic but okay. The room also had all the basic amenities. It felt like a luxury motel but i loved it. As a Supernatural fan, I kind of felt the Winchester boys vibes a little. :)
We booked this to be centrally based for Hollywood, The beach, Universal etc and it served the purpose. We were a bit concerned having read some reviews but you get what you pay for. A clean refurbished motel with comfortable beds a good basic breakfast with coffee waffles toast cereal. Not the Hilton but then also not the price. We were a family of 4 in one room which was cosy and not a great deal of space but sufficient for our needs. Only gripe nowhere to hang wet towels and when you have four that's a problem! The pool was fine for a refreshing dip after a long day sightseeing. Walking distance to the Chinese theatre and if you want a great meal just pop over the road to the Brazilian restaurant - fantastic !!
When you see motor hotel you never know what you're going to find unless you do your research. This motel exceeds all expectations for comfort and cleanliness. The rooms have been renovated and have a modern look with comfy beds and new linens as well as a large desk area with flat screen TVs and refrigerator and microwave. The location is close to Hollywood attractions and a short drive to west Hollywood. I really liked the convenience to the Ralph's grocery store which also has a Starbucks inside and next to a Domino's Pizza. Staff there is great and always ready to answer any questions. Not too many downsides to the hotel except for small parking lot and what looked like a tiny breakfast area in the lobby just to grab a quick bagel, juice and coffee. Also not sure if they just haven't been installed yet but there's almost no outlets except for the two next to the bed and bathroom ( stayed in a 2 doubles).This only is an inconvenience if you need to plug in something near the desk or TV area such as a laptop.
I stayed in this hotel a while ago but I was just reminded of the awful time I had here as I came across it again when looking for a hotel. The rooms were disgusting, musty and dirty. A bottle of perfume went missing from our room (not a massive deal but I knew it was there and it had definitely been taken), spoke to reception a number of times about this and told me to go and confront the cleaners myself, who barely spoke English so you can imagine how far I got with this. Guy on reception was rude and just kept telling me to come back the next day, and then the next day to speak to the manager who never actually appeared. They do not care at all about their guests and their customer service is ZERO. After reading other reviews I think i was lucky to only have a bottle of perfume go missing!
Great and clean hotel, loved it easy to get around from here lots of stuff around about 45mins from the airport about 30 mins to the beach in an uber, uber is a great way to get around L.A, on hot days the pool is great
I would like to be hard on this hotel but it would be wrong. When we arrived they were in the process of redecorating and things were a bit upside down. The room though was newly decorated and very clean. The Wi-Fi was a tad iffy and room lights didn't work, on investigation it was only a plug not connected. The pool looks a little dilapidated but hopefully this will be sorted after the hotel has finished the exterior. All in all it's a nice little hotel and some of the main attractions are very close. The Hollywood Walk of Fame being three to four blocks away.
SaharanMotorHote1, Hotel Manager at SureStay Collection by Best Western Saharan Hotel, responded to this review
Dear Guest, Thanks for your comments and for noticing that our hotel has been renovated. I am glad you like our clean room and convenient location.The renovation is not complete, however, and we are indeed making efforts to retrain the staff and make other changes to improve the guest experience. You will see many changes when you visit us again. Sincerely, Hotel Manager
We stayed one night at the Saharan Motor Motel and one night was more then I wanted. The check in process was seamless. We then carried all of our luggage upstairs to room 238. As we opened the door it was a bit musty smelling. The comforter had some stains on it so we quickly took that off the bed. As I entered the bathroom I stepped over a broken thresh hold to a rickety sink and toilet. There were holes in the flooring, the sink had cracks, and looked like they forgot to finish their Sheetrock job. Then to find some red splatter on the wall next to the sink about did me in. Ugh. I went to take a shower to find the shower knob broken. Gross just gross.
SaharanMotorHote1, Webmaster at SureStay Collection by Best Western Saharan Hotel, responded to this review
Dear Guest, Thanks for your comments. We clearly let you down, and for that we apologize. This is not an indication of how we normally do business, and I'm embarrassed by the quality of your experience. I hope you will generously give us another chance in the future. We take all comments seriously and will do better for you next time. Sincerely, Hotel Manager
A classic motel right in the middle of Hollywood. The location can not be better, and the service at the reception is great. Friendly and prompt service. Rooms are recently renovated and now they are working on the facade and pool area. I hope they do not change it too much, as I very much like the classic motel style.
saharanmotorhotel, Webmaster at SureStay Collection by Best Western Saharan Hotel, responded to this review
Dear Valued Guest, Greetings from the Saharan Motor Hotel. It is really nice to note that that you liked the stay and hospitality at our hotel during your recent visit. Glad to see your positive observations which shall definitely make us run that extra mile. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.
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