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Best Western Plus Plaza Hotel, Longmont

4.0/5  - basé sur 707 notations.
1900 Ken Pratt Boulevard, 80501-6593, Longmont, United States - See map
Best Western Plus Plaza Hotel - Best Western Plus Plaza Hotel The Best Western Plus Plaza Hotel is ideally located in the center of Longmont. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Getting away from it all is defined at our Longmont, CO hotel where Mother Nature is in the backyard, but guests are still treated to touches of luxury like Keurig® coffee makers, a delicious complimentary breakfast and iHome®. 1 Gig wireless high speed Internet. Close to Boulder, CO and the Rocky Mountain National Park, guests at our Longmont,CO hotel enjoy the peace and quiet that only the Rockies can provide. The University of Colorado, Boulder (CU) is a short drive away, and our Longmont,CO hotel is a favorite for those in the area for a course or university event. As the only full-service hotel in town, our friendly staff takes hospitality above and beyond. Our close proximity to corporations means that meetings and group get-together are frequently held at our affiliated Plaza Convention Center. Business travelers in town with IBM, Seagate, Intrado and GE enjoy the quality accommodations that only the Best Western Plus Plaza Hotel can provide. A true Colorado vacation often includes exploring the famous National Park and taking in Planet Bluegrass. Guests in town for a (CU) graduation can enjoy the local flavor, such as a trip to Mile High Skydiving, one of the largest skydiving programs in the US. Taking in a softball game at the Independence Day Tournament is a treat for those who prefer to keep their feet on the ground. Hike or bike at one of the hundreds of local trails, or spend the day visiting the several award winning microbreweries like Oskar Blues, Left Hand Brewery or Pumphouse Brewery. Over ten resorts are nearby where you can ski or snowboard to your heart's content. Check out rafting on the Poudre River or visit nearby Denver for a pro game. Whatever your interests, booking a room at Best Western Plus Plaza Hotel ensures you'll be only a short drive away.

Best Western Plus

Plaza Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
based on 707 guest reviews
NOTE ISSUED
Excellent
369
Very Good
212
Average
65
Poor
40
Terrible
21
REFER TO NOTICE
Business Business
200
Couples Couples
146
Family Family
246
Friends getaway Friends getaway
47
Solo travel Solo travel
44
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great stay"

5
19/11/2018

When I made my reservation I requested a room on the ground floor close to the entrance as I have trouble walking long distances. I got exactly what I asked for. The room was clean and very roomy. Had a desk couch and comfortable arm chair all situated very nicely. One if the best places I have ever stayed.

"It was alright"

3
05/11/2018

The room was nice however house keeping did not clean well. There was trash under the couch and dirty mens underwear in a cabinet. Breakfast was okay, they didnt have much more than any other hotel. The dining area was nice. We needed extra pillows, front desk said they had none. When we needed clean towels, the front desk gave us one and a hand towel. Not the worst, but not the best. Train near by is LOUD! There isnt too much to do around the area except eat fast food.

"Great Hotel, very comfortable"

4
05/11/2018

This seemed to be an older hotel but you couldn't really notice. The lobby was large, very inviting though. Very friendly check in. The rooms were extremely spacious, 2 beds, sofa bed, refrigerator, coffee maker etc. All very clean and super comfortable beds. The breakfast in the AM was very plentiful. Fresh fruit, eggs, sausage, waffles, etc....Lots of stores, restaurants around so close to most everything.

"The trains will wake you up in the middle of the night"

2
26/10/2018

If you want to sleep peacefully at night, you might want to look elsewhere. Every night, trains crossing through the level crossing only 1 block away would blast their horns excessively. Yes, i know this is a safety measure but it doesn't increase safety to keep blasting the horn when the engine and a dozen cars are already beyond the level crossing.This happens multiple times per night.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Dear Brian Thank you for completing the survey regarding your recent stay at our property. We hope that other than the train issue your stay was a good one. We thank you for your candid feedback

"Mold, Booking Issues, Drinking and partying in Parking Lot."

1
26/10/2018

I'm not a complainer but I could not let others make the same mistake I did. They lost my reservation, even though I had a printout with the correct dates and booking ID. Charged me a cancellation fee that I have to fight with Agoda. Got to room, bathroom was filled with mold. Was leaving to go get something to eat. Walking to my rental car parked in their parking lot and there were 4 trucks parked next to me. They had a bbq charcoal grill fired up with about 10 guys drinking beer playing loud music. Now, I would think this was cool if I was in my 20's. But not very happy they were hanging out and leaning on my rental van. Thank god my wife and kids weren't on this trip. Pretty easy decision - lots of other options.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be addressing the issues that occurred at the hotel immediately. Thank you for your candid feedback and please accept our apologies.

"Great Hotel"

5
06/10/2018

This was a great hotel in that the staff was friendly, the rooms were beautiful and clean, there was a washer/dryer in the house and it was fairly quiet! Great place to stay! There are two restaurants on either side of the hotel so that makes it easy to grab a bite without having to drive anywhere.

"Rocky's"

4
26/09/2018

The staff was awesome! The rooms were clean, a little dated. But overall was good. Convenient to go to the Rocky Mountains.The breakfast was similar to most hotels. There are to restaurants at the hotel that are very convenient. The restaurants aren't open late

"Good location!"

4
25/09/2018

We have stayed in this hotel three different times. We appreciate the same things each time: 1. it has a good location for visits to Longmont & the area, 2. it is clean, includes free parking, and has a good morning breakfast service, and 3. the staff are very professional. It is beginning to show its age and it appears that the hotel is starting some renovations. In that process, we hope they will add more light in the toilet & shower area. Personnel at the main desk are excellent as are the house cleaners.

"Poor Customer Service"

2
24/09/2018

From the first phone call to reserve to the last phone call due to accidentally leaving some clothes behind, this has been a poor experience. Very unaccommodating of a simple request to check in early since traveling from another city. Not helpful when I realized I left some clothes behind, basically a run around of who I need to speak to, waiting for the third person to call me back??

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are very sorry that we did not deliver on our part. Please be aware that we have sent your clothes via Fed Ex and hope you get them soon. Thank you for your candid feedback.

"Great Value and very clean"

5
18/09/2018

This area of Colorado can tend to be very pricey, but this hotel is nice and an excellent price. Very close to the diagonal highway so easy access to I-25, Longmont and Boulder. There is a great breakfast available in the hotel and free wifi.

"Rooms need a deep clean. Finding your way around hotel is VERY confusing"

3
16/09/2018

Checking in went smoothly except the indicated breakfast opens at 6am but that's only during the week. Choices are limited so calling it a buffet is a stretch. Signage is very poor in the hallways. The AC worked sort of but it wasn't able to really cool the room

"Worst Most Unprofessional Hotel Ever"

1
08/09/2018

I stayed with friends here two weekends in a row and payed a total of almost $600 dollars only to be locked out of my room and refused a key to get back in to retrieve my belongings and dogs. Then when I had to leave to go to work I was told no one else could get into my room to get my dogs and my things and that my dogs would be taken to the humane society if I didn't drive immediately back in the following 15 mins to come in and speak to them. They refused to tell me over the phone what the situation. When I got back to the hotel I was told that I wasn't allowed on the property due to something that happened a year and a half ago, even tho no one ever told me of this previously. The manager and front desk staff were rude and admitted to locking me out of my room. Once I left the hotel the proceeded to charge my card another 31.78, they informed me they were not giving me back my refundable deposit as well. I'm contacting my family attorney to proceed with a lawsuit and have disputed all charges. This hotel is a joke it's not even that nice, everything is old worn out and dated. They treat customers who spend more money in the hotel than most people like absolute garbage, don't stay here there are so many nice new and professional hotels near by.

" 1 night late arrival"

4
29/08/2018

We had a delayed flight so got in pretty late. Staying 1 night in route to Rocky Mtn NP. Clean, good sized room. Nice bathroom. Breakfast included as well as free parking. Good breakfast selection with real eggs.

"Bed sheets never changed from previous guest!!"

2
28/08/2018

I've stayed at this hotel before and checked in a double room after a long, road trip. I pulled back the sheets on one of the beds to get in bed and was horrified to find them littered with "debris" from a previous guest! They were wrinkled, had clearly been slept in, and had mysterious bits and opieces of stuff on them. I pulled back the sheets on the other bed and found the same thing! Oh my god - I've stayed in hotels literally around the world and have NEVER encountered such a disgraceful thing before. I called the front desk and the gentlemen was also horrified and promptly changed the sheets on one of the beds. He said they had some new people in housekeeping but still should never had happened. It was difficult to relax or sleep after that. The next morning I told the front desk what happened and they did discount my bill. I feel it should have been comped - but I guess not changing bed sheets between guest stays is OK at that hotel. I spoke with one of the sales manager who promised the general manager would call me, but big surprise, I haven't heard a thing. It's a shame because the rest of the hotel is decent but I'm too grossed out to ever stay there again.

stacy_rosener, General Manager at Best Western Plus Plaza Hotel, responded to this review
Dear Like2travelColorado On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important us and we take the cleanliness of our hotel rooms very seriously. The is no excuse for a dirty room and we are truly sorry you had this experience as this is not who we strive to be. Please contact the hotel directly and be directed to the GM to further discuss.

"Great Place"

5
27/08/2018

- friendly, smiling, and responsive staff- excellent breakfast with various hot choices, very comfortable setting- convenient to Longmont and Boulder- discount at bbq restaurant next door- pleasant decor-

"Great Hotel"

5
27/08/2018

Great hotel! Close to attractions and activities we were doing in Longmont! Friendly and helpful staff! Rooms were clean! Breakfast had a variety of options and was good! Would stay again next time in the area!

"Great Value, Fantastic Staff"

5
25/08/2018

This is the second time I've stayed at this property. It may be slightly dated, but it is immaculate which is really what counts. I think they have been updating the beds in the rooms and I found mine very comfortable with nice bedding and generous pillows. I love the keurig coffee maker in the room. The breakfast is a hot breakfast with a nice variety which is most appreciated for a longer stay. But what will keep me coming back is the exceptional, friendly staff (especially Ronnie at the Front Desk).

"Just great value"

5
20/08/2018

I've stayed on a number of occasions now and this property satisfies every time. Sure it needs a little updating, but it's clean, offers great service, a good breakfast and is centrally located in Longmont. It's really hard to beat.

"Okay place to rest your head"

3
16/08/2018

The Best Western is a nice motel, but nothing special. For example, the motel faces a train track and when the trains past and blow their horn, it is very loud. best to get a room on the back side of the motel. Also breakfast is okay, but not great. No bacon, no egg white dish.

"Really lovely hotel! "

5
14/08/2018

My husband and I stayed for four nights in July. Check in was swift and helpful and the lobby was spacious. Our room was really big. We had two beds and lots of extra space. The bathroom was clean, if a little dark, and perfectly adequate for us. We really enjoyed the breakfast. Coming from the UK, hotel breakfasts can be disappointing, but the hot and cold food on offer was excellent. There was a lot of choice and we loved the make-your-own-waffle station. The decor is a little dated, but it really does not matter. We would stay here again in a heartbeat.

"Very impressed"

5
13/08/2018

We stayed in the executive suite that I didn't even know existed but it was great. A walk in shower was such a treat instead of stepping over a tub. Large room. Ronnie worked the front desk and he was funny and positive and made the experience wonderful. The beds were very comfortable.

"Hotel stay"

5
03/08/2018

Outstanding hotel. Very clean and comfortable. The desk staff "Tori" was friendly(always smiling) and assisted us with future bookings on along the way. Breakfast was above average. Two nice restaurants on either side of hotel. They give discounts to the guest of hotel.

"Disappointed"

2
31/07/2018

Upon arriving at the Best Western Hotel in Longmont, I was accosted by a aggressive panhandler at the entrance to the Lobby. There was a full mobile trash bin ant the entrance that remained there for 3 days. After notes along with tipping to the house keeping staff, trying to get them to do there job. I was left with a pile of bedding and towels on the couch. The Staff at the front desk was friendly enough, but did not carry though with my request for hose keeping. I have stayed there in the past, with little problem. My room was on the north side of the building then and I could not hear the 4 lanes of traffic just outside of the main entrance. Along with the train crossing that blows their horn all hopurs of the night.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We strive to make each experience a good one. We will be looking into and correcting the issues that you encountered so we can correct them for the future. We thank you for your honest feedback.

"Free Expensive Breakfast"

3
23/07/2018

Not a great motel, but an average motel with a high price. Their so called "Free Breakfast" was lousy. The first morning they served bagged eggs with diced uncooked sausage with dry hashbrowns, second day a bagged egg omelet with NO MEAT, NO Hashbrowns. Third morning they served bagged eggs with a warmed up uncooked sausage paddy. Terrible. Back of the motel is very poorly lit. two lights for the entire back of the motel, unsafe for women to be out there after dark. No microwaves in rooms, very small bathrooms.

"Great Value"

4
21/07/2018

We reserved this room via Priceline so all told it was about $114. The room was large with Kuerig coffee maker and small fridge, two queen beds, a small sitting area. We stayed here for an event in Boulder, and it was close and convenient. The breakfast had several choices (we just grabbed yogurt, granola, fruit, so I can't rate the food), and the breakfast room was nice. We were in a second floor room just over the front reception area. The light from the signage was impossible to block out, so if you need total dark to sleep, let the front desk know. This hotel is across from the train tracks, which must blow its whistle as it comes through town, so if you are a light sleeper, bring ear plugs! Even with the light and noise issues, we had a very good night's rest.

"Pleasant Accommodations with Outdoor Pool"

4
16/07/2018

We chose this hotel specifically because it had an outdoor pool area, which was great while we had some down time. Our room was large and had a pull out couch allowing everyone to spread out a little more. The breakfast was great and the biscuits and sausage gravy were a huge hit! Extremely polite and helpful hotel staff. A bathroom update might be nice, but would certainly stay again.

"R & R"

5
15/07/2018

My stay was great! I travel with a little service dog and they were very accomidating! Was a little disaapointing that I asked about a bbq grill to use and it wasn't working! Other than that it was a good stay and I traveled to amother BW Plaza to continue my greaat experience!

"Bad day made better!"

5
09/07/2018

I had a very bad traveling experience and Douglas was a ray of sunshine! He is awesome!!! He helped me so much getting our hotel after a bunch of problems with a credit card. He was so polite and funny. Douglas is the best!!

"Horrible rooms, even worse staff, and overpriced"

1
09/07/2018

My husband and I booked a room at this hotel for a wedding on Friday and Saturday nights. When we arrived, we noticed that the room smelled moldy, but we had to get ready and leave for the rehearsal dinner. When we came back to the room at 11:30pm, we found a centipede in the sink. In addition, the A/C rattled and either froze the room or shut off for long periods which made the room boil. The beds were rock hard, and the TV did not work. There were also holes and stains on the sheets. We contacted the front desk about all these issues around 12:00 midnight, and stayed in the room that evening simply because we were too exhausted to move elsewhere. The following morning, we called the front desk to speak with a manager. We were told he would call us within 20 minutes. No call came, so we went to the front desk. The clerk was obviously overworked, and then proceeded to tell us that the manager was sleeping and so could not speak with us. She argued with us when we said we could not stay in that room another night after all the issues (which according to other reviews on Google have been known to staff--bugs, smelly rooms, outdated décor, etc.). We left a message with her for the manager to call us. We heard nothing, and had to spend our last day in Colorado packing, finding a new hotel, and moving our things. We called on Sunday to speak with a manager, and again no one was available. On Sunday night, we called and finally were able to speak with the front desk manager, Brittany. She was unapologetic, rude, and argumentative, and despite our leaving multiple messages claimed she'd not heard of any issues. When I asked if she would stay in a hotel like that after all the issues and whether she would pay even 5% of what they charged us ($150), she was unable to honestly come to the defense of her hotel. This is without a doubt the worst hotel we've ever stayed in, and the customer service is the worst we've experienced in any industry. We are in the process of contacting corporate and are STILL awaiting a call back from the hotel manager because the rooms are so unacceptable and the service staff is so disorganized and rude. AVOID this hotel. The Fairfield is the same price with a better and more convenient location, friendly staff, and clean rooms and linens.

"Needs remodel"

3
03/07/2018

This is an old hotel in major need of a makeover. Carpets are old and dirty. Sink area in our room smelled musty/moldy. Some things have been updated like beds, table and bedding. Staff was polite and helpful. Breakfast was so-so. Probably wouldn't stay here again.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are looking forward to a hotel refresh in the near future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Convenient location"

5
29/06/2018

My wife and I generally enjoyed our stay at this hotel. We chose it because it was a better value than the hotels in Boulder, and it was conveniently located halfway between Estes Park and the Denver airport. When we arrived there was a train running across the street so we were concerned about noise, but we did not notice it overnight. The staff person at check-in was very responsive to my request about room location. The room was large and quiet except for noise from the adjacent room, which stopped before we went to bed. In walking about I noticed a number of "Microwave in use" signs, which seemed odd to me. Also in our room there was a compact refrigerator but no microwave oven. I suggest that they remove the signs and add a microwave to each room. The breakfast was about average. The fitness center was above average, but it was oddly located among some rooms. Normally it is set off by the pool or lobby.

"Comfortable with a pleasant atmosphere"

5
25/06/2018

This was my first stay at this hotel. The room was spacious with a nice large chair and a loveseat. The room was also very clean and looked newly refurbished. The breakfast was a bit disappointing only in that there is not a restaurant onsite and the choices were somewhat limited. However, the food was plentiful and filling.

"Good Good"

5
22/06/2018

The path of least resistance can be beautiful! It is hard to describe the gratitude I feel for the basic kindness extended by the Best Western Plus staff. Brittnay at the front desk took time to understand my situation then indicated a number of good options. She introduced me to Mario who gave me a 10 minute walking tour to become more comfortable with the environment. Once I began my stay, Milo from maintainence helped make a special accommodation necessary because of my physical limitations. During a free shuttle to pick up my car across town, Manuel told me how the opportunity to grow naturally happens at the Best Western for a number of reasons. The staff feels open like family, yet is deeply respectful of privacy. I am also grateful for Karen at the front desk who answered my tiny questions. Thanks Best Western in Longmont, CO for being a safe place where I could heal after surgery. Many thanks.

"Excellent hotel, an option if staying in Boulder"

5
10/06/2018

An unfortunate misunderstanding with our AirB&B reservation had us rushing for lodging at the last minute in the peak of high season. Hotels in Boulder were completely booked, and the few ones with vacancy charged an arm and a leg. We opted for this not-so-near option, and the drive from Boulder (15 minutes, no traffic) was well worth it. The room I was assigned initially had the shower stall door broken, and it looked as it could benefit from remodeling. When I went to the front desk to request another room, I was pleasantly surprised with the offer to upgrade to the "private" (executive?) wing of the hotel. It was very quiet, as a badge is needed to access this area. Rooms were ample, clean, and new. Service impeccable. Superb breakfast, which is included. Highly recommend.

"Great hotel in a great location "

5
09/06/2018

My wife and I stayed here for 2 nights and had a great experience. It's an older hotel but it's well kept and very clean. The staff was super friendly. The breakfast was great too, plenty to eat! I will say the beds are pretty firm, but we slept great.

"Great experience"

5
07/06/2018

We stayed at this hotel while attending dog shows in Longmont. We definitely would stay there again and recommend to others. The location was perfect, responsive and friendly staff, room was roomy and comfortable and the breakfast room provided us the perfect start every day.

"Lack of concern from front desk"

2
31/05/2018

We stayed two nights at this establishment. Our assigned room was very large and comfortable. Early the first morning we put our "Do Not Disturb" sign out as we went upstairs to have the complimentary breakfast. Breakfast was the standard scrambled eggs, ham, hash browns, cereals and fruit. The woman looking after the food was very friendly and doing a great job keeping the food trays full. After breakfast, we went back to the room, and took the do not disturb sign off as we left the hotel around 8:40am. We didn't return to our room until around 9:00pm. The room had not been serviced. We reported this to the front desk right away. They asked if we had left the do not disturb sign out. We told them we had not. They said they would report it to housekeeping. There was no other offer to make things right. While checking out the following morning, we again mentioned the lack of housekeeping. They again asked if we had left the do not disturb sign out. We told them we had it out while eating breakfast, but removed it before leaving the hotel at 8:40am. They said it should have been cleaned, and would report it to housekeeping. No offer to make things right. Upon returning home, the hotel emailed me a survey. I mentioned the lack of housekeeping in the survey. Shortly after, I received an email from the manager stating she would report it to housekeeping.

"Longmont"

5
21/05/2018

Elegant, spacious lobby for our group. centrally located and easy to get to and from. Somewhat high priced for my budget. Generous breakfast spread. The attending hostess for that day started earlier than her usual time, yet was friendly & helpful to us at that early hour.

"Longmont has better places to stay"

2
20/05/2018

We were there 4 days for my Grandson's graduation from college, booked ahead and read previous reviews, that did not give much information. The staff is great, but the place is old and not updated. It has a musty smoky smell in the hallways and the carpet is stained. No safety bars in the shower that has a very slick floor. You hear every sound the other guests make. It is very over priced for the value and we had the senior discount!

stacy_rosener, Guest Relations Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for your feedback on our hotel. We are pleased that you found the hotel staff to your expectation. Please be assured that we are working on updating and improving the hotel in the near future.

"graduation"

3
16/05/2018

Great place for the price. Front desk friendly, rooms clean. Breakfast included it had a good selection. We booked several rooms for graduation. All our guests we happy with there experience. I would book again if I'm in the area.

"Longmont a great destination"

5
05/05/2018

Great place to stay clean rooms, great an helpful staff. A fantastic breakfest filled with variety for any guest needs. Good location, eating close by a BBQ and Old Chicago in the same parking area. Discounts to those two places by showing your room key.

"Great rooms"

5
30/04/2018

We were in Longmont for the women's State Bowling tournament and I only was able to stay one night at the Best Western but it was a great stay. We had a room with 2 beds. The room was very large and had a love seat and a big arm chair and also a desk and office chair. Our friends had a king size bed in their room and a couch and an arm chair and an office chair. Lots of room to visit. The breakfast buffet was nice. My husband is picky about his scrambled eggs and he said they were very good. The location was nice too, lots of restaurants nearby. We walked to Beau Jo''s for pizza. There is a pool but it was not open for the season yet. There is a very nice courtyard so we hung out there and it was very nice.

"Good service and breakfast"

4
29/04/2018

Good service and breakfast. Hotel is a bit dated but clean and in a great location. Breakfast was pretty good and staff were friendly. I have stayed here many times. The gym is a bit lacking but my room was clean and was nice to stay in for a week.

"Nice Hotel"

4
23/04/2018

The hotel's staff were very friendly. The check in was easy as the express check out was perfect. Room was clean with a frig and the breakfast was filling of hot and cold items. The breakfast area was large with staff who were very attentive to the clearing of the dishes.

"Large rooms"

4
09/04/2018

great for families with the extra room and larger refrigerator. Interior is a little dated but very clean. Pool area is nice and looks like a small resort. Several food options within walking distance. Easy access to the mountains.

"Just OK"

3
28/03/2018

Hotel was well priced. Rooms were spacious and comfy and location was good. Beds were actually really comfy and nice- they are sleep-number type beds. Bathroom...not so much. The shower head in our room was kind of half dismantled and the bathroom the size of a tiny closet. The shower head would always fall to the left so that when you turned the water on it sprayed out of the shower. Still, for price and location it was fine for a night.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for sharing your experience regarding your stay with us. We hope that you will choose to stay with us if in the Longmont/Boulder area again. With Regards, Stacy Rosener Operations Manager

"Very nice Hotel"

4
25/03/2018

Large hotel with different room selections. Only thing I would suggest they change is some of the beds are Sleep Number beds, they are filled with air but you can't adjust them because the hotel removed the controls

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
It's great to read that you found Best Western Plus Plaza Hotel to be a “Very nice hotel”. Thank you! We hope to see you again. With Regards, Stacy Rosener Operations Manager

"Perfect for a Quick Stop Over"

4
04/03/2018

This hotel was a last minute stop over on our way to Boulder. It seemed to have great reviews plus offered a great deal. It is a ways off the freeway, but not hard to find. When we arrived, it was very late so we didn't get a chance to scope out the place. The staff was very friendly and accommodating. The room itself was clean and inviting. However, it felt a little dated and dark. The beds were comfortable and we really enjoyed the large shower. We would have loved to try the pool, but being in November, we didn't want to swim outside. The breakfast was our favorite part of our stay. The dinning area was spacious with large windows that let the sun shine in. The variety of food meant for better choices, which meant my husband and I were able to enjoy eggs and fruit, while our girls made themselves a large waffle with all the toppings. Overall, it was a very nice hotel, and they were under renovation at the time of our stay, so we believe that the rooms will improve with remodeling.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
What a pleasure it is to read that you enjoyed so much during your stay with us, from our friendly staff to our complimentary breakfast buffet. Thank you for choosing to stay with us and we look forward to serving your again in the future. With Regards, Stacy Rosener Operations Manager

"Wonderful clean hotel with great breakfast"

5
12/02/2018

The room was very nice, clean, and comfortable. The staff were wonderful, and everything was great. I wasn't sure what the breakfast would be, and I was pleasantly surprised. I understand the menu varies a bit, and someone said there was bacon the day before. But when we were there, they had scrambled eggs, sausage patties, fresh salsa, fresh fruit, a waffle machine, cereal, danish, bagels, toast, yogurt, juice and coffee. It was quite good, and buffet style, all you can eat. Excellent. Parking here was easy and plentiful. Highly recommended.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for the 5 Star Review! We're so pleased that you found our team to be friendly and that you were pleasantly surprised by our complimentary full breakfast buffet. Thank you for recommending Best Western Plus Plaza Hotel! With Regards, Stacy Rosener Operations Manager

"Great Hotel"

5
06/02/2018

I stay at this hotel frequently. Nice restaurant and great location. Reception hour in the evenings with host. Very clean rooms and caring staff. This hotel is near many stores and amenities. It is my choice when traveling to the Longmont area.

"Family trip."

5
05/02/2018

We've stayed there twice and it was a perfect experience both times. Staff was helpful,friendly and very nice.I would recommend this hotel to anyone. Best value for your money of any hotel I've stayed at.

"Trip down memory lane"

4
04/01/2018

The wife and I took a trip up to Estes Park to visit the YMCA of the Rockies where she had worked as a teenager as well as take in the Broncos vs.Chiefs Game on New years Eve. The Best Western Longmont,CO gave us a central location to both events and convenience to dining and getting out of town on New Years day to head home to Oklahoma. The hotel was very nice, with a very good onsite restaurant.I ended up sick and spent most of the trip in bed which was very comfortable.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
It is wonderful to read that you found our hotel's location to be convenient for your trip to Estes Park and the Broncos game in Denver. We're pleased that you enjoyed our onsite restaurant, Smokin' Dave's BBQ, and that you found your bed to be comfortable. We hope that you will choose us again when you're ready for another “Trip down memory lane”. With Regards, Stacy Rosener Operations Manager

"1st time stay - Great Find"

5
03/01/2018

This is the first time staying at this property. The hotel was conveniently located to Longmont, and possibly the best hotel value in the area. Employees & management were excellent; breakfast (and the breakfast staff) are awesome! Our corner suite was huge! I have stayed at many, many BW properties (Diamond member), and this was the best breakfast by far!

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
What a pleasure it is to read that you found our team to be “excellent” and our complimentary full breakfast buffet to be “awesome”. Thank you for being a Best Western Rewards Member and we look forward to serving you again! With Regards, Stacy Rosener Operations Manager

"New Years Package"

5
02/01/2018

We enjoyed the full package for a reasonable rate. No worries about what to do and where to go because everything we needed was on site. Well scheduled and decorated event. The price included the room for one night, party with live band, fun decorations including a balloon drop at midnight, noisemakers galore, and appetizer buffets to start the party. Well worth the price.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for joining us for New Year's Eve! We're so glad that you enjoyed the party and we appreciate you sharing your experience. With Regards, Stacy Rosener Operations Manager

"Class Act Staff"

5
01/01/2018

We have stayed at many hotels through the years and this hotel has one of the best staff around. Every morning and evening when you would leave or come back to the hotel they would always greet you with a smile and a good morning/evening.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
We are delighted that we were able to make such an impression on you during your stay with us. This is certainly the kind of experience that we hope to deliver to all our guess! Thank you for the 5 Star Review and we look forward to seeing you again. With Regards, Stacy Rosener Operations Manager

"Recommend"

5
26/12/2017

Absolutely one of the best hotels I have ever stayed at. The food was great!!! Room was clean and very comfortable......The customer service was excellent! Everyone there was amazing and wonderful, completely ready and able to help!!

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for the 5 Star Review! What a pleasure it is to read that Best Western Plus Plaza Hotel is “Absolutely one of the best hotels” that you have ever stayed at. Thank you for sharing your experience and we look forward to serving you again! With Regards, Stacy Rosener Operations Manager

"NYE stay"

4
26/12/2017

We booked a room for NYE last year and had a great time at the Plaza Convention Center NYE party. The room was great, bed was comfortable, and the breakfast buffet was good. We are going back this year!

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for rebooking with us for New Year's this year! We're looking forward to a great party, featuring the all-female rock band Chaotic Serenity, Lefthand Brewery and Longtucky Spirits tasting and great food. Thank you for your review! With Regards, Stacy Rosener Operations Manager

"Needs remodeled"

1
11/12/2017

Will not stay here anymore. Bad smell in hallway and eggs were cold. Outside of building and location was OK but inside needs a complete remodel. Nothing was done when we brought it up at front desk. All we got was sorry and we will let someone know.

"Very nice hotel"

4
28/11/2017

We have stayed at this hotel for years. It is close to restaurants, shops and family and it is also pet friendly. The staff is friendly and professional. The rooms need a little upgrade to the decor, new rugs, etc. The beds use to be "sleep number" but this time they were hard as a rock. We will continue to stay here.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
We are so pleased that you continue to choose us when visiting the Longmont/Boulder area! It's wonderful that you find our location to be ideal and our team to be friendly and professional. Thank you for your loyalty and we look forward to serving you again. With Regards, Stacy Rosener Operations Manager

"Hotel Experience"

5
28/11/2017

Hotel is very family friendly. Quiet and clean rooms with in room coffee and refrigerator. Convenient location and good parking Very helpful and friendly staff Good breakfast and snacks Looks convenient and open for business meetings

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for the 5 Star Review! We are delighted that you enjoyed so much about our hotel, from our quiet and clean rooms to our friendly team. We hope to see you again! With Regards, Stacy Rosener Operations Manager

"Best in the west Western"

5
24/11/2017

I give the Best Western in Longmont my highest appraisal. Everyone on the hotel staff are very friendly and seem eager to make your stay a very enjoyable experience. Check in and out are very easy and the amenities are great. You must try the complimentary breakfast. It is wonderful.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
We can't thank you enough for your wonderful feedback regarding your stay! It is our hope to provide experiences like yours to all of our guests and we are happy we were able to exceed your expectations. I look forward to sharing your comments with the team. It would be our pleasure to welcome you back to the Best Western Plus Plaza Hotel again soon. With Regards, Stacy Rosener Operations Manager

"Great place but for the mattresses..."

3
22/11/2017

Nice hotel. Clean. Great staff. Decent breakfast. Awful mattresses unless you like very firm with no "spring" whatsoever- felt like a futon on the floor. I would not stay here again simply because of uncomfortable mattresses.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
It is wonderful to read that you consider our hotel to be nice and our staff to be “great”. It is disheartening that you found the bed to be too firm for you. We do hope that you will consider staying with us again so that we can provide you with an experience that exceeds your expectations. With Regards, Stacy Rosener Operations Manager

"Another great stay for me and my pup!"

4
11/11/2017

We stay at this Best Western for a November dog show at the Boulder County Fairgrounds. The hotel is very dog-friendly and we always enjoy our stay. There are plenty of clean, safe areas around the hotel for us to walk, which I appreciate. The rooms are large so I don't feel cramped while getting us ready for bed or in the morning. The only problem I have is with the mattresses . . . VERY uncomfortable! I have seen this in other reviews, as well. Would be great if Best Western would switch those out!

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
First and foremost, we thank you for your loyalty to our hotel! Thank you for also letting us know about the areas that we can improve. We look forward to serving you again soon! With Regards, Stacy Rosener Operations Manager

"Overnight"

4
05/11/2017

Quick overnight stay. Friendly staff. Clean room. Decor is dated but well maintained. Bathroom is small. We were on the street side on second floor and had some early morning train and traffic noise. We did not have the breakfast but overheard comments that it was very good.

"Awesome"

5
03/11/2017

This is such an amazing place.. it's a very well kept secret. The staff Is amazing the rooms are EXTRAORDINARY! Breakfast was delishious. I don't have a single bad thing to say about this best Western. It was great

"Great value & staff."

4
31/10/2017

Restaurant quality hot breakfast each morning sealed the deal to return every time we come back to Longmont. Great service oriented staff. Larger hotel with decent updates to accommodations. Attached to a good BBQ restaurant too.

"sheets"

4
27/10/2017

everything was fine...cleanliness, staff, 15% off at the attached excellent BBQ joint and a good breakfast.....when I pay $138 a night I expect my bedding not have any holes in them....other than that...everything was fine. Do ask for an interior room (facing pool) so you don't hear the train.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Diane S ~ Thank you for your review! We appreciate you letting us know about the issues with the bedding and we hope to see you again. With Regards, Stacy Rosener Operations Manager

"Best Western Motel in Longmont. CO"

4
24/10/2017

Our motel room very large (larger than usual) and very comfortable. Lighting was good. Bathroom was smaller but shower very good. Breakfast and eating area were excellent. Overall experience was very good.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
934lawrencep ~ It's great to read that you found your large guest room to be “very comfortable” and that you enjoyed our complimentary breakfast buffet! Thank you for staying with us and we hope to welcome you back again. With Regards, Stacy Rosener Operations Manager

"Never seen an Executive wing before"

5
22/10/2017

I had never seen an executive wing before. This wing was it's was on its own and basically helped control the noise so people can take care of business.. The rooms were overly large, they offered a couch and a sitting chair and all the tother great amenities. Absolutely loved my stay there. Highly recommend!

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
runruh33~ Thank you so much for your 5 star review! It is delightful to hear that you enjoyed our Executive Wing and all of the amenities that we have to offer. We look forward to serving you again soon! With Regards, Stacy Rosener Operations Manager

"Ne Plus Ultra"

5
19/10/2017

You will travel a long ways to find a lodging as well maintained as BW+ Plaza, Longmont CO. When you find such a lodging, all the little things don't mount to a hill of beans. I will say their showers are the first to have a shelf one can sit on, in the shower. A nice added feature. There were many nice added features. There was an "innocent" billing problem that the front desk should have timely resolved; took the manager to resolve the matter. They might be a little overpriced but no doubt a lot of work goes into maintianing this property. I should also add this is a rarity in lodgings these days, it is a locally-owned and managed property in the trueset sense of the word. However, I understand the lowner passed away recently so its future may not be as I described above. I hope it remains an outstanding motel.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Bob A ~ It's wonderful to read your compliments about how well maintained our property is. Our team makes it happen and I look forward to sharing this with them! We are proud to have been locally owned and managed since the hotel opened its doors, and I'm pleased to say that our ownership has not changed. With Regards, Stacy Rosener Operations Manager

"Review"

4
16/10/2017

Overall a clean room and nice staff, Limited options in the town itself. Does have an outdoor pool but closed during our stay. Room was as described and decor was about what you would expect. Would recommend it.

"Nice Hotel"

4
14/10/2017

A wonderful breakfast with great support staff. Negatives: no microwave in room, the Kuerig coffee pot wouldn't work in the location it was in...had to move it to the bathroom as the original outlet apparently didn't work, neither did several others. Otherwise, it was very clean and the Wi-Fi great.

"Great night of rest"

5
11/10/2017

Our stay was very comfortable. The beds were comfortable and even though it was by a busy highway the room was very quiet. The breakfast was great!!! So much better than most hotel breakfasts would be. Loved the original " western type" feel to this hotel. We would definitely stay here again.

"Nice stay."

5
09/10/2017

The facility was very clean. The staff were all very caring and helpfull. The breakfast was very good with plenty of selections. The room was very clean and the TV selections were most I have ever experienced. The check out process was made easy. Overall a very nice stay.

"Nice stay"

5
09/10/2017

Best selection, best prepared, best presentation, very clean & delicious breakfast. The eating area was warm & inviting with comfortable chairs, a lit fireplace & several TV's for watching the morning news. Awesome!

"Good value"

4
08/10/2017

This is a very decent choice for Longmont. The rooms are very very large and clean, but I can appreciate an earlier reviewer calling them dated. The beds, carpeting, and paint are newer, but the tile on the bathroom floor looks like from the 1980's. Beds were slightly above average, a very high component in our rating. Keurig coffee maker and refrigerator in room. Shower but no tub in smallish bathroom. Yes, the switches look original also. Quiet air conditioner/heater. Extensive Direct TV offerings. Pleasant rear garden area. Excellent soft gingerbread cookies in lobby and stable free wifi. Did not partake of the breakfast. Coffee and hot water available in lobby at all hours. Friendly staff. A good value, as our AAA rate was under $100 per night. Convenient location on southwest end of Longmont, near a lot of shopping.

"Great Place to Stay in Longmont"

5
06/10/2017

Friendly staff greets you along with cool water and cookies. Rooms are spacious and comfy and breakfast is yummy. Convenient to shops and restaurants. Friendly staff meets all your needs and then some.

"Great place to stay."

5
18/09/2017

Very nice and clean. Have stayed here before and will stay here again. Very nice breakfast and the staff is great. Lupe took great care of my room. Location is easy to get to, Nearby shopping and beautiful surroundings. Quiet and comfortable stay.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for continuing to choose to stay with us when visiting the Longmont/Boulder area! We're pleased that you enjoy staying with us and we look forward to seeing you again. With Regards, Stacy Rosener Operations Manager

"Very good experience"

5
15/09/2017

We stayed at this BW 4 nights, at the end of a 3 week trip in Colorado. The staff was exceptionally friendly and accommodating. The room we had was spacious, comfortable and clean. Hot breakfast was good (including waffles & pancakes) and we enjoyed the coffee and tea making facilities available 24 hours a day in the lobby (and the delicious ginger cookies that disappeared all too quickly). The only problematic element was the narrowness of the bathroom, which was a bit awkward and the shower door opened in an odd way towards the bathroom door. I think a folding shower door would probably be an improvement.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
We are delighted that you had the opportunity to enjoy so much while staying at Best Western PLUS Plaza Hotel! We truly appreciate your wonderful comments. Thank you for sharing your experiences and we hope you will have the chance to stay with us again. With Regards, Stacy Rosener Operations Manager

"Stay in Longmont"

5
15/09/2017

Our room was very comfortable. The lighting was a little dark in the bathroom. Our room looked out on the large lovely patio area where having a cup of coffee was very pleasant. I slept like a baby! Location was very convenient. Staff was accommodating and very friendly.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
We are pleased that you enjoyed the view of our courtyard from your room and that you “slept like a baby”! I look forward to sharing your comments about our friendly service with our team. I hope that you will have the chance to visit us again soon. With Regards, Stacy Rosener Operations Manager

"Dated, but nice"

3
13/09/2017

We stayed here because it ranked number one when we came to visit for interviews. It was a nice room, but overall it's pretty dated. The location is walkable to Old Chicago, but other than that you have to get in the car.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for sharing your experience regarding your stay with us. We hope that you will choose to stay with us if in the Longmont/Boulder area again. With Regards, Stacy Rosener Operations Manager

"Friendly Staff but NOT a 3 star Hotel"

2
13/09/2017

I booked on Priceline and they often have these older hotels in a city that once were 3 Star back in the 70's when traveling families wanted a restaurant attached and an indoor pool for the kids. This hotel was advertised as "3 star" only because it must meet the 1970 guidelines for what makes a hotel "3 star". The staff was friendly and helpful, but after you leave the counter you immediately step back into the 1970's with the single elevator the size of a small closet, the light switches from the 70's, etc, etc, etc. They do have newer beds, but the Ice Machine and Vending sit straight across from certain rooms, just like they did in 1970. I felt sorry for those guests. The 10 dollars you might save here compared to the Hilton Garden Inn or the Marriott is a joke when you compare the overall quality of the product, the breakfast, the quietness of the rooms, etc, etc, etc. This is NOT a 3 Star Hotel, it is a much older hotel with a new coat of paint. Also, they obviously have a good relationship with various companies that have projects going on, and as such, there are lots of work trucks in the parking lot. In my 30 years of traveling extensively, this normally means a louder crowd, who likes to drink and smoke, who gets up at 6am and gets their diesel trucks idling in the parking lot for 30 minutes while they go get breakfast n coffee, and who often tries to smoke in the rooms (and more) because they are chain smokers who cannot seem to stop for a few hours to respect something nice or other people. And, if they are not smoking in the rooms, they are often right out side their door or the front door. I rarely see this type of activity at a "real" 3 star hotel, or the noise and smells associate with it. I work with my hands for a living, so nothing against the working man, but facts are facts.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for complimenting our friendly staff. It is disheartening to read your other comments as this is not the experience we hope for any of our guests. Thank you for your feedback and we hope that one day we can welcome you back and provide you with an experience that exceeds your expectations. With Regards, Stacy Rosener Operations Manager

"Professional and quaint"

4
11/09/2017

The hotel and services were very clean and professional. A quiet easy going atmosphere, which was excellent for a business / conference trip. Also, the size of the hotel was perfect, not too small or big, just right for business or personal comfort.

"Very nice and friendly place"

4
10/09/2017

Visiting the region on a regular basis, I happened to stay in this hotel when I came first. At the time it was not a Best Western by the way. Ever since I have always stayed here and looking forward to coming back! The staff is outstanding, rooms are very spacious and in good order, WIFI network fast and reliable, and the complimentary breakfast is very good. The adjacent restaurant is also to recommend. What else could you wish from a good hotel!? Also the location is very good to explore the Frontrange area and Rocky Mountain National Park. I don't give five stars for two reasons. For one, the rooms are kind of dark. And secondly, I miss a better equipped workout space. There is one at the hotel, but it's rather basic. Definitely will be back! And looking forward to it ...

"Good place to look around Colorado"

4
07/09/2017

This is a pretty nice hotel. Provides free breakfast 7-10 on weekends, 6-9 on weekdays. Breakfast is pretty good- roast potatoes, fresh fruit, yogurt, cereal, toast, pastries, coffee and juice. Its located a good hour away from the Rockies (which is what we were visiting), and about 15 mins from Boulder. There are a lot of other hotels, grocery places etc. within about a 5 min drive. Check in was a bit slow- the people at the check in counter seemed a bit new and flustered over the holiday weekend.

"A Confusing Maze of a Hotel With Interior Doors Requiring Keyed Entry"

3
06/09/2017

One of the most confusing BW hotels any where. Any time they hand you a map to find your room, you know you are in trouble. The biggest issue was the fact that there was an interior, security door that prevented us from easily finding our room. It took a long time for us to figure out that the hallway did not end, but went beyond the secured door and the hallway continued on. This place is a huge maze. The secured door became a major issue when we left the hotel. My wife left to turn in the keys. I left with a cooler full of ice to take on our road trip only to realize that I could not get through the security door because I had no key. As luck would have it, someone was going through the door. I humped the cooler as fast as I could to catch the door, but in trying to snag the door, I lost control of the cooler and dumped about a fourth of the ice on the floor. Thankfully, a room attendant was nearby. She laughed and said it happens all the time with food trays, luggage, etc. She was kind enough to help me clean it up. On a positive note, the beds were comfortable. The Spanish eggs at breakfast were a terrific break from the generic, boring typical BW breakfast fare. The pizza restaurant nearby has decent Chicago style pizza. I would have mixed feelings about staying here again. In fact, I would be willing to try another hotel chain because the whole layout of this place bothered me so much.

"Pet Friendly Experience"

5
06/09/2017

Had a wonderful time with my treasured pup!!! Staff was great and accommodated all of our needs with a smile! Had puppy "bags" available and our own pet friendly wing... Breakfast was great Thank you!

"pleasure trip"

4
06/09/2017

Hotel had a very different design for use. The wings were efficiently numbered and easy to locate. The staff was excellent upon check-in and checkout. On site restaurant was very good and pool facilities were enhanced for fun at night. Parking was excellent and the grounds landscaping was nice. Good location for departure to casinos and the mountains.

"Lovely place"

5
06/09/2017

The front desk woman was outstanding. I had to keep changing my reservation back and forth due to an uncertain flight and she was helpful and accommodating. She said they would not charge the cancelation fee either, but I'm unsure at this time if that is the case.

"Nice Location"

4
27/08/2017

Best Western Plus are one of my favorite hotel chains to stay. We were greeted with a Member Bag and invited to a happy hour on 2nd floor which served wine and beer. What a nice touch!! Good value for the price. Keurig coffee makers in the room, as they do at most BWP, but it did not work. Nice enough breakfast. You won't go hungry. The facility has a BBQ restaurant but we opted to find a place downtown. Free shuttle to airport but not to anywhere within a few miles.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Mary I ~ Thank you for the kind review! We're delighted that we were able to deliver such a positive experience for you. Thank you for also letting us know about the Keurig Coffee Maker. We will certainly look into this. We hope that you will have the chance to stay with us again! With Regards, Stacy Rosener Operations Manager

"Awesome Beds"

5
27/08/2017

This was, by far, the best bed I've slept in at a hotel. Great ambiance, nice staff, good place to stay. The BBQ restaurant attached was a great place to eat too! The place was a bit confusing to navigate at first, but after the first day was fairly easy to find where I was looking to go. It does not have a hot tub, tho....could have used that!

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Barbaraellene ~ We can't thank you enough for the 5 Star Review! I look forward to sharing your comments with our team and I hope that we will have the chance to welcome you back in the future. With Regards, Stacy Rosener Operations Manager

"Executive Level Stay"

5
26/08/2017

This hotel is an excellent value for the area. The Executive Wing and its Happy Hour (complimentary drinks) was a nice benefit that you don't get in a lot of other hotels. It's convenient to major roads to get to Boulder and the surrounding area.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
benjamingd2017 ~ It's wonderful to find that you enjoyed our Executive Wing Happy Hour and that you felt that Best Western Plus Plaza Hotel is “an excellent value”! We hope to see you again. With Regards, Stacy Rosener Operations Manager

"Great hotel for the price"

5
23/08/2017

This is one of the nicest Best Western hotels I have ever stayed at. The room was very clean and comfortable. Breakfast was good. I highly recommend this hotel. The staff was caring and helpful. The location was great close to Denver and Boulder.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Travelinmama5 ~ What a compliment it is to be considered “one of the nicest Best Western hotels” that you have ever stayed at! We are delighted that you enjoyed your room, our complimentary breakfast buffet and our team. Thank you for your recommendation and we hope to see you again. With Regards, Stacy Rosener Operations Manager

"They hay have very small beds only suitable for single persons"

1
22/08/2017

They hay have very small beds only suitable for single persons. I would never stay there again unless I would be there all by myself. I believe the only good rating they got for there beds would have come from single people

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
jacobpS7291ZA ~ It is dispiriting to read your comments as this is not what we hope for our guests to experience. All comments are welcome and we appreciate you sharing yours with us. With Regards, Stacy Rosener Operations Manager

"Best Value Place to Stay in Longmont, CO"

4
20/08/2017

I really like staying at this hotel. The rooms are very nice, although the showers are a little small. However everything else is great. They do a really good breakfast and the staff is polite, professional and helpful. This hotel is a very good value for the quality of the stay.

"Longmont BW Plus"

3
20/08/2017

Room was larger than most but the shower/toilet area small. Shower/toilet doors VERY poorly designed as they conflict. Some carpeting worn out and appeared dirty needing replacement. Shower door dirty and moldy.

"Decent stay"

4
16/08/2017

We spent four nights at this hotel when we were in town for Left Hand Brewery's Nitrofest event. We arrived quite late in the evening, and the check-in was fast. We were in the executive wing, which was secured with an extra door. However, this meant we were a long walk (several minutes) from the front desk. The room was pretty big, but perhaps a little tired. The Sleep Number beds were pretty cool, but felt like a gimmick. Breakfast was pretty decent, served in an upstairs room overlooking the front of the hotel and street outside. The location was a little way from the downtown area, but it's safe to walk around if you want to. We used Uber quite a bit too. We didn't pay for our room (it was provided for us), but I saw the price, and I thought it was expensive for what it was. I think they benefit from having little competition in the area. I might consider staying here again.

"One night stay - Nice Hotel with Sleep Number Beds"

4
15/08/2017

We stayed one night on our way to Rocky Mountain Nat'l Park. The room was roomy, however the bathroom was very small and contained the toilet and the shower. For a room of that size, I would have expected something more. The hotel itself was nice and the front desk friendly and helpful. The garden area and pool was well kept. There is a restaurant on site and offers a discount on food. We enjoyed some local craft beers and spirits during happy hour. Located on the other side of the hotel is an Old Chicago as well. I would stay here again.

"Nice Hotel, Awful Beds"

4
14/08/2017

The hotel was very clean. We checked in very late and the staff we interacted with was great. The beds in our room were hard as a rock. Thankfully we were exhausted upon check in. Unfortunately we woke up feeling like we had slept on the floor.

"Great Stay"

5
13/08/2017

Rooms were nice. Good free comp breakfast. Staff superb. Will stay there next time we go back. Location was also good. Just down the road from all kinds of restaurants and shopping. Plenty of parking and nice courtyard.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Dear tk201724 ~ Thank you for your 5 Star Review. It's great to read that you enjoyed our rooms, the complimentary full breakfast buffet and our wonderful team of people who make it all happen. We look forward to seeing you again! With Regards, Stacy Rosener Operations Manager

"Bugs, Spiders, Poor Lighting, and a Breakfast Not Worth Eating"

1
13/08/2017

If you can stay somewhere else, I would recommend doing so. The rooms are poorly lighted and there were many bugs and spiders in the room. The breakfast was not good at all. Very old hotel. I've stayed in this hotel now under 3 different hotel names. I guess it's time to find a new hotel even if it costs a little more.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Dear Texan_in_Seattle ~ It is disheartening to read comments like yours as this is not the experience we expect for any of our guests. We do not typically receive this type of complaint, however we have taken your comments very seriously and are looking further into this to ensure that we provide our guests with the accommodations that exceeds expectations. We thank you for your feedback and hope that one day we can welcome you back. With Regards, Stacy Rosener Operations Manager

"Nice Stay in Longmont"

4
09/08/2017

Stayed at the hotel for two nights during the Rockygrass Festival. The main reason we stayed here was due to the hotel being pet friendly. Colorado is a pet friendly state but at times it can be a chore to find a pet friendly hotel. They charge an extra fee for the pet which appears to be a cash grab. The room was clean, the caulk in the shower showed some mold but not a big deal. The breakfast was much better than expected, even ran into Sam Bush and Peter Rowan. The hotel is a bit dated in places and it's a sprawling complex. Easy to get turned around once inside. Didn't use the pool but it looked nice and it was situated in a courtyard. They had it set up for a wedding party that weekend. There is a BBQ joint attached to the hotel. Didn't try it but they had a smoker out back so it was the real deal. Hotel in on the SW side of town but it's close to a number of restaurants. The hotel is located in a business park type development, safe location. Had a nice stay there an we would definitely come back.

"Just needed a hotel to sleep in and Relax"

3
07/08/2017

Took hotel for the night after all day charity event. While the staff were courteous and helpful, the room was dated, beds were too soft, linens didn't fit the bed, and the jetted tub was not working and of questionable cleanliness. The "full breakfast" was an average serve yourself buffet with less than average food (I.e., lukewarm, unseasoned food. Still, overall, it was a place to sleep after a busy day, just wished for the amenities I was paying for.

"would do it for the one night only"

3
05/08/2017

just want to take a weekend off with my family and decided base on the reviews to get this hotel for the night to go to Boulder Colorado the next day, but feels like was not worth it for the price, once inside you get this feeling that is a outdated hotel, front desk was fine, customer serv rep were helpful, but carpet was very dirty, but the room was fine, very spacious, but the beds were too small, they should upgrade to queen beds, to accommodate nicely, to make customers happy, breakfast don't know since didn't get the chance to try it, or the pool as well, but checked the pool the night we arrived and it was dirty as well, it's in a very nice area, close to main street, very noisy specially the train that goes thru there early in the morning, be very specific on the room, we got a access room, which means is made specifically for people with wheelchair or disability, I was feeling bad, cause didn't know if someone might have use of this room, but that's what they gave me for the night, for the night work out but if ever in the area again, might pick a different hotel, this is just my personal experience with this facility

"Friendly, helpful, just lovely!!"

5
28/07/2017

The room was spacious, the help friendly, it was clean and the beds were comfy!! I was with my grand daughter (11 yrs old) and she was most impressed as well. So much so, that when we went to Denver to stay in another hotel, she walked in the room and said "Oh my! This is a few steps down, isn't it?" Breakfast was great every morning--and not the same thing every day, which I really appreciated. We were a total of 8 people in our family and every one was happy with their rooms--4 in all!

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
dorothyn908~ What a pleasure it is to read your review! This is certainly the kind of experience that we hope to deliver to all our guests, and I am so pleased that we could do that for you. Thank you for your kind words and I hope that we will get the chance to welcome you back again in the future. With Regards, Stacy Rosener Operations Manager

"Disappointment In Best Western Longmont, CO"

2
27/07/2017

My trip was a combination of business & pleasure. This hotel was very disappointing. It was dirty & noisy. If you have no choices and have to stay here get a room in the back! The train goes by every night and is LOUD! I barely slept. The room was not very clean. I gave back a pillow to Mgr. because it was dirty. She was very apologetic & comped one night. Staff was nice but overall I was not very happy there.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Denise L ~ It is disheartening to read comments like yours as this is not the feedback that we typically receive from our guests. On behalf of our entire team, I would like to apologize for not meeting your expectations. We will certainly be looking further into what you experienced so that we can provide a better stay for all our guests in the future. With Regards, Stacy Rosener Operations Manager

"Very nice hotel"

5
27/07/2017

Stayed at this hotel for one week . Very nice room . Good breakfast every morning . Excellent restaurant on site that gives 15 % discount .Also has happy hour with great prices .Nice swimming pool area within a courtyard area .I would stay here again in the future .

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
B4194HEthomass ~ Thank you for the 5 Star Review! I am pleased that you enjoyed so much while staying with us and I look forward to sharing your comments with our team! With Regards, Stacy Rosener Operations Manager

"Tiny bathroom"

3
25/07/2017

Breakfast was the best part of this hotel. People were friendly. Bath room has a lot to be desired. Lots of black mold in shower. Had to stand by wall by toilet to close bathroom door. Same thing to get into shower

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Cindy S ~ It is disappointing to read comments like yours as this is not the experience we expect for any of our guests. I am truly sorry that we did not make a better impression but I thank you for your feedback as this helps us to address areas that may need attention. I do hope that we can welcome you back and provide you with an experience that exceeds your expectations in the future. With Regards, Stacy Rosener Operations Manager

"Dont judge a book by its cover"

5
22/07/2017

Pulling up to the hotel it looks like a office building, and when you walk down the hallway it is a bit dated. Once you enter the rooms however it is another story. The rooms are large and well appointed and very comfortable

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Eric L ~ Thank you for your 5 Star review! We hope that you will choose to stay with us if in the Longmont/Boulder area again. With Regards, Stacy Rosener Operations Manager

"Travels with a cat"

5
21/07/2017

We were very pleased with this property. Traveling with a pet was a new experience for me. This Best Western was definitely a Best Western PLUS! This hotel is situated in a great location fir visiting the Rocky Mountain National park

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Mary H ~ We are so glad to read that you were “very pleased” with our hotel! We hope to see you again! With Regards, Stacy Rosener Operations Manager

"Stay 7/15/17-7/16/17"

4
20/07/2017

Great accommodations! What you would expect from Best Western. No breakfast until 7:00am was very disappointing however. A lot of folks are up and running and on the road by 7:00am. Other than the breakfast issue it was very well kept and quiet hotel. Beautiful garden/pool area.

"Excellent facility ! "

5
20/07/2017

Spent one night here on our vacation to YNP, couldn't have asked for a better resting spot. Clean rooms (beds are firm) and the breakfast was top - notch. Super friendly staff and great coffee! Two restaurants within walking distance.

"A Great experience"

5
18/07/2017

My first time in a Best Western Plus hotel. I will definitely be staying in a Plus hotel again. The room was very spacious, not only the 2 queen beds but included a seating area with a couch and chair. Other "suites" in this price range I've stayed in do not compare. Breakfast was great as well.

"Large and nice facility, though dated in places"

4
15/07/2017

To start with, the staff was great. My reservation was messed up (most likely my error), but they got us right in anyway, didn't have the room we wanted but got us one slightly better for the same price. Great service with a smile. Room was great, breakfast very good, nice courtyard and pool area. Only thing that detracted was that it was a bit dated in areas...specifically worn carpet in the common area and our room. An update would help. But, it was still comfortable, clean, and a great night's sleep, so i'd stop in again if spending the night in Longmont.

"Train Is Calling"

1
15/07/2017

Beware there is a busy and very loud train track across the street. I wish someone had warned us. Work us up every night at least three times. It was so loud it sounded like it was in our room! The breakfast was poor quality. The hotel does have a good location to nearby restaurants. We were very disappointed. We couldn't get out of our second night because we booked through Priceline.

"Dated and neglected"

3
12/07/2017

OK if you just need a bed to sleep in. Very old and neglected facility. Nice housekeeping staff and decent breakfast, but otherwise a tired old facility and experience. It reminded me of some childhood stays in Holiday Inns in Georgia and Florida in the 70's. Basically the staff maintains th facility but there is no interest in the client experience and apparently very little management of the staff.

"Fun Get Away"

5
11/07/2017

Stayed at hotel for a get away week end with friends. The hotel was clean & comfortable. The staff was friendly and anxious to help out with what ever we needed. The food was good. Great location for what we wanted to do. Would highly recommend!

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Charles T ~ Thank you so much for recommending our hotel to other travelers! Thank you for your great review and we're pleased that we could be a part of your “Fun Get Away”. We hope to see you again! With Regards, Stacy Rosener Operations Manager

"Finally found a reasonably priced room over 4th of July weekend"

4
06/07/2017

After stopping at several hotels and finding outrageous rates, I walked into this hotel and was pleasantly surprised at the price. Plus a friendly front desk person no less. The room was sufficient and clean and looked out onto the back lawn and a gazebo. The only minor issue was that the bathroom seemed a little small, but you don't want to spend much time there anyway! Breakfast buffet was another pleasant surprise--eggs, potatoes, meat, and the usual extras.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
lulubird487 ~ We are delighted that you chose to stay with us and that you enjoyed the view from your room! It's great to find that we provided you with friendly service and that you enjoyed our complimentary full breakfast buffet. Thank you so much for your kind review and we hope to see you again! With Regards, Stacy Rosener Operations Manager

"Great Stay!"

5
05/07/2017

We really enjoyed our stay at the Best Western Plus in Longmont. Very convenient location. Clean rooms, excellent full breakfast, great staff and anything you need they had. Stayed 9 days and loved it. Would definitely go back.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
trishgabriel ~ What a pleasure it is to read your review! This is the type of experience that we hope to deliver to all our guests, and I am happy that we could do that for you. Thank you for your compliments of our friendly team members and our full breakfast buffet. We look forward to serving you again! With Regards, Stacy Rosener Operations Manager

"Exceeded expectations"

5
28/06/2017

I felt the hotel was a little pricey. When we arrived found it to be very nice and the employees were very accommodating. I would stay there again. The hotel is very large and modern. Seems to be in a safe area. The room was large and very nice.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Jennie L ~ Thank you for sharing your experience. We are happy that you enjoyed your stay and we look forward to welcoming you back when you are in the Longmont/Boulder area again. With Regards, Stacy Rosener Operations Manager

"One of the best."

5
25/06/2017

This Best Western is one of the nicest hotels that I have stayed at in a long time. The room was excellent and I was able to get a very good nights sleep. Breakfast was very well perpared and delicious. If a person arrived at dinner time there are two restaurants with in walking distance of the hotel,and both looked like good places to dine.

"Great location and pet friendly"

5
24/06/2017

Our king junior suite was huge and clean, the breakfast buffet was excellent (including a different egg/meat choice each of the three days we stayed), the internet speed good, and all the employees were friendly and helpful. The location was great, too, since we were able to walk to two stops on the Brewhop Trolley which is a must-do for a Longmont visit.

"One night stay"

5
23/06/2017

Stayed at this hotel for 1 night during a business trip. The room was very spacious with a kitchen and a dining table, desk to work and free wifi. The room was in very good condition and very clean. They even have the "fresh" remotes (cleaned tv remote in bag for you to open it). I know they have a pool and fitness center, but did not get a chance to use. Free breakfast is included, breakfast was good and with clean facilities with plenty of tables. For dinner I tried the brisket sandwich next door at Smoking Dave's, very good.

"Great Place"

5
22/06/2017

Wonderful room for the price. Breakfast was excellent, staff was friendly and helpful, check-in and check-out quick and painless. Overall great value. Rooms were cleaned quickly and efficiently upon request. Very accommodating.

"Hotel stay for family wedding"

5
21/06/2017

Everything @the Best Western Plus/Plaza Hotel in Longmont CO was "top-of-the-line". I will highly recommend to anyone I know travelling there. We stayed with a large group for a family wedding and were so pleased.

"Great Hotel for the price"

4
12/06/2017

Great value for the price of the room. Good location with lots of choices for restaurants and other stores close by. Hotel is showing its age, but the staff makeup for it. Evening reception is fun when I can get an executive room and make it back in time. Restaurant is nice when you don't want to drive after a long day, and you get a discount as a hotel guest.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Jason M ~ What a pleasure it is to read that you enjoyed so much about our hotel, from our friendly team to our on-site restaurant, Smokin' Dave's BBQ. Thank you so much for sharing your experience and we hope to see you again soon! With Regards, Stacy Rosener Operations Manager

"AMAZING!!!!"

5
09/06/2017

EXCELLENT customer service from Robin!! Robin was very helpful and friendly. She is truly a GREAT ambassador for this hotel. Room was absolutely beautiful and very spacious!!! I highly recommend this hotel!!

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
types4u ~ I am delighted that our team member left such a wonderful impression and that you found the room to be “beautiful and spacious”! This is the type of experience that we hope for all of our guests have, and I am so pleased that we were able to deliver that for you. We look forward to welcoming you back! With Regards, Stacy Rosener Operations Manager

"Very nice!"

4
06/06/2017

Overall the hotel was very nice. Unfortunately the Sleep Number beds did not work and no other rooms were available. I had requested a queen or king bed and we were given 2 doubles. The rooms only have showers but it was large with a bench so ended up not being too bad.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
P1973LFjanetb ~ Thank you for sharing your experience regarding your stay with us. We hope to see you again soon! With Regards, Stacy Rosener Operations Manager

"Would recommend but breakfast disappointing"

4
03/06/2017

We could not get to our destination due to an unexpected winter storm so booked one night here to let it pass. Front desk staff are excellent, friendly & helpful & also upgraded us without our asking. Executive King room was very spacious & comfortable with an added bonus of free cocktails for an hour that evening. The restaurant on site is Smokin Dave's BBQ and it was very handy to access it from the hotel with out having to go outside in the snow! The only disappointment was breakfast next morning. We have stayed in BW Plus hotels before & the breakfast has always been far superior to the usual run of the mill offerings by other chain hotels. Unfortunately this one served a fairly basic breakfast with only bread to toast, no muffins or bagels, & strangely, just small cut up pieces of pastries instead of whole pastries. Also, only apples available in the fruit bowl although when asked a member of staff did find a couple of bananas for us but none were added to the bowl for other guests. The breakfast aside, this is a good hotel & I would recommend it.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Davidc2010 ~ What a pleasure it is to find that we were able to provide you with friendly and helpful service during your unexpected stay with us! It's great to read that you enjoyed our Executive Wing amenities, as well as our onsite restaurant, Smokin' Dave's BBQ. Thank you for your insight as to the areas in which we can improve. It is important for us to continue to strive to create the best experience possible for all of our guests. Thank you for your review and we hope that we will have the opportunity to serve you again! With Regards, Stacy Rosener Operations Manager

"Pleasantly surprised"

4
29/05/2017

We had a last minutes change of plans so that we needed to stay in Longmont and booked this hotel online with little research. The outside of the property is a little older but seems to be under some cosmetic renovations so still probably be completed within a week or two. The inside was nice and totally acceptable in every way. The room room was spacious and complete. Everyone on the fly got what they wanted for the breakfast. Good dining options nearby, and the staff were courteous and helpful. Recommended

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Dear okimmigrant ~ We are so pleased that you enjoyed your stay with us and that you were “pleasantly surprised”! Thank you for your kind review and we hope to serve you again. With Regards, Stacy Rosener Operations Manager

"Great Service"

5
20/05/2017

Awesome breakfast. Clean rooms friendly staff. What more can you ask for? Oh, that's right, fantastic BBQ restaurant on site! An outdoor pool within the center courtyard, sun and fresh air. I thoroughly enjoyed my stay.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Diane P ~ We can't thank you enough for your wonderful comments regarding your stay with us. This is the type of experience that we strive to provide for all of our guests, and we are so pleased that we were able to deliver! Thank you for sharing your experience and we look forward to seeing you again. With Regards, Stacy Rosener Operations Manager

"Quiet Oasis"

5
18/05/2017

Quiet room location.(Busy location and yet we did not feel disturbed) Spacious room, although the beds were full size instead of queen. Good hot breakfast with friendly staff attention. Housekeeping kept room neat and tidy. Restaurants on either side of hotel with good food and good service. Good spot for us between our two sons who attend CSU and CU.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Vickie E ~ We are delighted that you had the opportunity to enjoy so much while staying with us. We truly appreciate your comments and we hope that you will choose to stay with us again when in the Longmont/Boulder area. With Regards, Stacy Rosener Operations Manager

"Doubles look like fat twins."

1
18/05/2017

I'm not a complainer. We were greatful to get the last 2 rooms in the area. The double beds are a joke. The sleeper sofa is a twin. The rooms are dated. The outlets don't work. It isn't worth the $146 a night. This is a dated hotel that needs a complete remodel. Granted the room was clean, but not any extra sheets or pillows. (Had to go to desk for sleeper sofa linens). One or two stars only!!

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
ginnylou001~ It is truly disheartening to read comments like yours as this is not the experience we expect for any of our guests and not the type of comments that we are used to receiving. It is disappointing to learn that we did not make a better impression but we thank you for your feedback and hope that one day we can welcome you back and provide you with an experience that exceeds your expectations. With Regards, Stacy Rosener Operations Manager

"Not your father's Best Western"

4
10/05/2017

Best Western ranks right with Howard Johnson's and Motel 6 at the bottom of chosen hotels to visit. I selected this motel do to its location to our meeting and the great pictures on their website. The reviews were generally average. We haven't stayed at a Best Western in 13 years. This one has had a total make over. However, note the "Plus Plaza" acronym. It now rivals the "best in class" for a moderate mid-range motel. The room was VERY large and well appointed with a refrigerator, Krueig coffee maker, large flat screen TV and even a SLEEP NUMBER bed! We felt right at home as we have one as well. The room was clean and smelled good upon arrival. The breakfast bar was one of the cleanest, best stocked ones we've experienced with many good choices. The first day was "Mexican Eggs" which we kind of a over hard with a "hat" and tasty green chili and cheese. Very good. While the excellent Egg & I breakfast place is just across the street, we weren't even tempted. The front desk staff are welcoming and efficient. I didn't give it a 5 for two reasons. The lighting is dim and the bathroom is dinky. You must enter, maneuver and then close the door. It is long and narrow, no wider than 4 feet. A mitigating positive is the large shower stall with a bench seat. There's no tub as there's no room for one. If Best Western wants to be a player in this segment, they should use this one as a template. Just make the bathrooms bigger.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Christopher D~ Thank you for your wonderful comments! We are pleased that you were able to enjoy so much while staying with us. It is great to find that you appreciated our large guest rooms and room amenities, the complimentary full breakfast buffet and our GREAT team who make it all happen. Best Western Plus was ranked in the top three upper mid-scale hotel chains nationwide in 2016 per the Business Travel News ® Chain Survey. We are proud to be part of the Best Western family and we hope that you will be visiting both us and other Best Westerns in the future! With Regards, Stacy Rosener Operations Manager

"Big clean rooms, walk to bars & restaurants"

4
30/04/2017

Worst part was the train that rolls through at night; need to keep the fan on high. Staff is super friendly. Hot breakfast is so-so, but the breakfast area is very nice. Old Chicago is right across the parking lot, and Parry's Pizza is a 5 minute walk.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
J9038FApaulp ~ Thank you for your review of The Best Western Plus Plaza Hotel. We were very pleased to read that you felt our staff was SUPER FRIENDLY. What a wonderful compliment! We welcome your return. With Regards, Stacy Rosener Operations Manager

"Basic"

3
26/04/2017

We were here in April 2017 for a meeting in their plaza event center and their facility is decent, but a little outdated as far as decor goes. The breakfast served was horrible and included very odd items.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Lisa C ~ Thank you for your review of your visit with us at The Plaza Convention Center. We are sorry that you did not enjoy your breakfast. As far as the choices of items, each organizer of the events chooses the menu in which the attendees will eat. Again,sorry if you thought those were odd choices. I can ensure you we do our best to successfully complete the vision of each group event that takes place at our facility. With Regards, Stacy Rosener Operations Manager

"Dingy and Dated"

2
24/04/2017

We paid the same price that we would have paid for a much nicer hotel in the immediate area. When I booked the room it said I had booked two queen size beds. They were full size beds. The entire hotel was clean, but smelled and looked dingy and very outdated. The air conditioner in our room did not work properly and could not be turned up high as it rattled extremely loudly. Two baseball teams and a softball team were unhappily surprised in the morning that breakfast would not be served until 7am. We were not made aware of this upon check in. All of the teams had to be out the door to games by 6:45am and had to seek breakfast elsewhere. Should be discounted to $50 to be appropriate for atmosphere.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
L6244QDjennifers ~ It is very disheartening to read your review as these are not the type of comments that we are used to receiving from our guests. All guest comments are welcome and we sincerely appreciate that you have shared yours with us. With Regards, Stacy Rosener Operations Manager

"Visit to Clarissa"

5
20/04/2017

I stayed a week in this hotel. Employees were nice. Room service was excellent. Very clean rooms. Everything you could want for breakfast every morning. Great restaurant next door Famous Daves. Pleasant stay.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
JudyCeja ~ Thank you so much for your kind review of our Best Western Plus Plaza Hotel and for your week long stay with us. We are very pleased to read you had a pleasant stay and all was to your liking during your visit. We look forward to your return. With Regards, Stacy Rosener Operations Manager

"Good Experience Despite Reroofing"

4
19/04/2017

I travel with 2 small dogs when visiting relatives. During this stay there was re-roofing going on that I wasn't aware was going to be happening when I made the reservation. Had I known I probably would have stayed somewhere else as both of my dogs are over 10 years old. However, generally, they were comfortable as I was going in and out frequently. I was given a room on the 1st floor as I was recovering from foot surgery. The people at the front desk were very helpful in letting me know if my dogs were barking or not. The room was comfortable with plenty of room for my dogs and me to relax in the afternoon & evenings.

stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
PeggyK ~ Thank you for your recent visit with us and your kind review of our hotel. We are pleased to read that the front desk staff was helpful to you and that we had plenty of room to accommodate you and your dogs. Sorry about the noise you may have encountered while we underwent putting a new roof on our hotel. We tried to minimize any guest disturbance by carefully selecting the hours and location that the roofers worked. Thank you again for choosing to stay with us. We look forward to your and your pups return. With Regards, Stacy Rosener Operations Manager

"Great Hotel, Fun Stay"

5
17/04/2017

This is a great place to stay. Friendly staff. Super huge, comfortable room with 6 pillows on my bed! Definitely a pricier hotel but for the area it seems normal, and the service was great, so I have no complaints. Will be back again.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Z636XEmichelleb ~ Super HUGE and comfortable room!!! We love it!! Thank you for your 5 star rating of our hotel and your stay. We are sol pleased you felt that our service was GREAT and that you will be back. We look forward to it! Thanks again! With Regards, Stacy Rosener Operations Manager

"don't stay here while they're going through repairs/renovations"

3
17/04/2017

I got very little rest here. First, the person in the room above me was making a lot of noise (I'm guessing jumping jacks as my G rated response). Second, they woke me up at 7am with some worker throwing items around outside my window (I'm guessing it was lumber because it would bang on the ground and then there would be secondary sounds as it bounced and vibrated). The breakfast choices on the first day were pretty limited, and on the second day there were even less choices. The staff were polite and helpful (or as helpful as they could be).

"Average place, good beds"

3
10/04/2017

Good, comfortable, beds. Room was clean and acceptable. Good sounding proofing - couldn't hear the kids running the halls unless we opened the door. Breakfast was a little on the thin side on Sunday but very good Saturday. Well lit parking lot.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Marian J~ Thank you for sharing your experience! We hope to see you again. With Regards, Stacy Rosener Operations Manager

"Great hotel"

5
07/04/2017

Loved my stay. This is the second time that I have stayed there and I will stay again soon. It is a nice location with two great restaurants right there. We stayed on the parking lot side and had two trains drive by in the middle of the night, which was annoying, but the rest of the stay was great. The breakfast is wonderful.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
amberg554 ~ Thank you for choosing to stay with us for the second time! It wonderful to read that you have found our location to fit your needs and that our complimentary breakfast buffet is “wonderful”. We look forward to serving you again soon! With Regards, Stacy Rosener Operations Manager

"Pleasant Stay"

4
28/03/2017

Very nice staff at this hotel, from the front desk to the maintenance man to the maids. The maids had a sense of humor and I got to practice my Spanish. The location was within walking distance of Whole Foods and restaurants.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
davidgE65AE ~ Thank you very much for your review of the Best Western Plus Plaza Hotel. We were very pleased to read that you had a pleasant stay with us and made mention of staff. They truly are a great bunch of caring professionals and we will make sure to pass along your positive comments. Muchas gracias por su visita y esperamos su regreso. With Regards, Stacy Rosener Operations Manager

"Service great but ants in room"

3
26/03/2017

Front desk ladies were great through the whole week, but had ants in my room and told them, they handed me off to maintenance guy, and he made a big joke out of it and said he would spray and didn't see the point of switching rooms, very unprofessional! Might shop around and then drive to the business center for work next time!!

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
nickdo2536BE ~ Thank you for your review of The Best Western Plus Plaza Hotel. I am very glad to hear you felt our front desk team was great during your week stay. I am equally sorry to hear that you felt our engineering personel made light of your situation. You can be certain that we will share your review with them as training. We appreciae your stay and do hope to see you again in the future. With Regards, Stacy Rosener Operations Manager

"Deluxe Motel"

5
23/03/2017

Oversize rooms in great shape. Recently upgraded. Sleep Number beds are great. Keurig coffee maker and all HD movie channels of Direct TV are way above normal expectation. Will stay here again for sure.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Jim W ~ Thank you so much for your kind review of our hotel. Large rooms, sleep number beds, Keurig Coffee Makers and HD movie Channels are just some amenities and ways as you pointed out that we can take care of our guests. We look forward to your return. With Regards, Stacy Rosener Operations Manager

"Comfortable stay"

4
27/11/2016

Comfortable and spacey rooms, friendly service, convenient location and decent breakfast. The beds were adjustable (firmness) and I made a mistake and turned it too firm. Had some back ache next morning.

"Nois"

2
26/11/2016

After a very long day with a very early flight we just wanted to sleep. After about an hour and a half into our sleep we were awakened with doors slamming, kids screaming, adults talking loudly. After convincing my husband I would call the front desk and he shouldn't go out into the hall and yell at people, it briefly quieted down. Then we heard trains several times during the night. When I told the front desk this morning we had a very restless night, she said we should have asked to be moved to the executive side, quiet side of the hotel. We've never been here before and didn't know there was a quiet side. It would have been nice if they had offered that last night.

"reasonable"

4
21/11/2016

have spent 2 more nights at this hotel. They have accommodated me with every reservation (main floor, courtyard facing room). The personnel is excellent. Just one complaint (which I should have noted to the staff and didn't) was the one bed in our room had limited function (sleep number). Only wish they had microwaves instead of a Kuerig. The place is clean and breakfast (depending on the day) is passable. The rate is reasonable. The rooms are LARGE...wish they had made the bathroom a bit larger.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Diane S~ Thank you for sharing your experience regarding your stay with us! It's great to read that you found our team here to be “excellent”! We hope that you will choose to stay with us if in the Longmont/Boulder area again. With Regards, Stacy Rosener Operations Manager

"Great experience!"

5
21/11/2016

I have stayed at this property many times and always have a good experience. The property is very, very nice, the rooms are incredibly spacious, and the staff was professional, courteous, helpful and friendly.This Best Western is always my only choice when I am attending a conference nearby.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Tom R~ We can't thank you enough for your loyalty! It's delightful to hear that you always choose to stay with us when you are in the area. We look forward to serving you again soon! With Regards, Stacy Rosener Operations Manager

"What you'd expect from a Best Western, though much room for improvement"

3
09/11/2016

I stayed at this property during a business project in the area from September into early November. Sometimes on my projects I have a choice in lodging; this time I did not, and was placed where the client had an arrangement and special room rate. But, having generally pleasant stays at other Best Western properties, I arrived with an open mind. The stay got off to an inauspicious start when I first arrived, because the front desk staff seemed to have significant issues with their computer/check-in systems, and also did not seem especially knowledgable about any aspects of the property. As a result, they had to make several calls to a manager located somewhere off-site, and it took over 30 minutes to get checked in. That was frustrating after a long day of flights and driving up from Denver to get to Longmont. I was given a room with two double beds on the second floor facing the interior courtyard. It should be noted that there was a significant gap between the bottom of the entry door and the floor; I'm not kidding when I say it was at least a couple inches, and it was not unique to any room I saw in walking around the hallways. The room was very spacious, though furnishings felt a little sparse. The room was generally clean, though there were signs of wear. Sleep Number beds are installed in all the rooms, which was not something I have seen in all the travel I do. They were generally comfortable, though the comfort settings on one of the beds never seemed to stay set during the night, so for the duration of my stay I slept on the other bed. A "college-boy" style refrigerator and Keurig coffee maker were the only real food-related appliances in the room. The lighting in the rooms were pretty good, and the fixtures were generally in good shape, with the exception of the very tiny bathroom space. There were times I felt like the closet space was bigger, because it took some "acrobatics" to access the shower - which required closing the door while at the same time stepping over/around the front of the toilet. The shower door didn't latch fully, so often water leaked out onto the floor. Also, the toilet barely flushed; the only way to get a "complete" flush was to stand there and hold the lever down for the entire cycle. Climate control in the room consisted of a small wall-mounted unit under the window. For the most part it worked well, though there were a few times it stopped working for several hours (especially overnight), causing the room to really warm up to an uncomfortable level. Wi-fi services were generally reliable and (mostly) functioned quickly. It did require logging in daily, though I found that to not always be the case. Sometimes I had to log in multiple times in an evening on my laptop, and there were times where I logged in once on my iPad or iPhone and the wi-fi would work for over a week before I had to log in again, which was quite odd. It seemed like all the public spaces were much more worn out than the guest room. Many of the acoustic ceiling tiles were broken and/or stained, the carpets were filthy (until the last week of my stay, when they finally steam-cleaned most of them). There was a single washer and dryer unit on the first and second floor; I was grateful they were always kept clean and in good working order, but they could have stood to add a couple more machines on both floors, because often times a lot of guests needed to run laundry, and the machines were always in use for much of the day. There is a fitness center, which was basic but functional. The hotel provides a complimentary breakfast, which I only opted for the first day or two of my stay. I didn't find it appealing or cooked appropriately, so generally made other arrangements for breakfast. Other than that, guests have to go off-site for dining around the area. There is an "Executive" wing of the hotel on the west side of the property, complete with a lounge where snacks were served nightly. I only saw that in walking around the property once. I'm not sure how much different the rooms are in terms of overall quality from the rest of the facility, but one would assume there is a cost difference if nothing else. The hotel claims to be a complete non-smoking facility, and they have you sign a waiver at check-in noting there is a fine for people who smoke in the room. That's all fine and good, especially since I am a non-smoker. However, it seemed they had a very hard time enforcing that policy - or in the case of some front desk staff - chose to ignore it. Guests frequently smoke right outside the main entrance to start with, and there were several occasions throughout my stay where you'd return to the hotel and pick up the very strong smell of tobacco and/or pot in the public hallways, which also bled into the rooms thanks to the aforementioned gaps under the guest room doors. Also, I observed many guests (including several who were staying there frequently as I was) who would smoke out in the courtyard or open the windows (removing panes) to smoke from their rooms. That meant the guest room climate control drew in that smoke from other rooms or the courtyard and permeated the air in the guest rooms. That was frequently bad for my allergies. I called the front desk on a couple of occasions when it was particularly bad, and was generally laughed off or disregarded, so I gave up on it for the remainder of my stay. As noted above, the front desk staff when I first arrived - and through the first couple weeks I stayed there - exhibited especially poor customer service. Again, they didn't seem to be knowledgable about the property or the check-in/computer systems, and were also very disengaged when interacting with guests. It seemed like there was a front desk staff turnover over the course of my stay, and the service improved marginally. Some staff were much better and friendlier than others. Also related to customer service, the housekeeping services seemed very thorough over the first few weeks that I stayed there. But then there was a period just prior to the end of my stay where I didn't get - and couldn't get (after calling to request it) - housekeeping services for almost a week and a half. Finally I got it, though I found that the linens on the bed were replaced with ones that were stained and moldy. So I used the other bed for the last few nights of my stay. Ironically, the day after I finally got this last housekeeping service, I returned from my client's office one evening to see a sign out at the roadside noting that the hotel was hiring for housekeeping and laundry staff, among others. Several other guests have noted the room rates were high for what you get and what you expect from a Best Western. I would tend to agree; I know that I received a special rate that was negotiated with my client, but even that was high given the facility. My only guess is that because there is often high occupancy among a relatively limited number of properties in the area, the hotel can justify charging a higher rate. That being said, they would do themselves and the guests a favor by applying those higher rates to a more significant renovation of the property overall. Overall, this was kind of a mixed bag of a stay at this property. I've definitely stayed at better Best Western properties, and would mostly expect better based on those other experiences. I would also grant that my perspective comes from a longer overall stay as compared to most guests. But still, I think those staying only a night or two might encounter similar issues, though for a single night, you could have a satisfactory stay and be able to work around or overlook some of the issues I have described here.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Dear Generic90~ Thank you for your very thorough review of our hotel. We appreciate your positive comments, as well as the areas in which you feel we need to improve on. Thank you for staying with us, we truly appreciate your business. With Regards, Stacy Rosener Operations Manager

"Worst bed I have ever slept on"

2
08/11/2016

The employees were great. Breakfast was good and looked amazing, many many options. The room was very large. No tub??? only an outdoor pool no hot tub. The mini store was very overpriced which is always to be expected. The room itself was not clean, I moved a lamp and there was a large circle of "goop" underneath. there was a half drank water bottle in the fridge and someones hat left in a dresser drawer. The worst part of the whole stay was the bed. The "sleep number" bed was horrid. I would have paid double to sleep on an air mattress. We slept so badly our whole day trip was ruined. My children ended up sleeping on the floor :(

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Dear Heidi S~ Thank you for your great comments regarding our employees, our complimentary full breakfast buffet and the spaciousness of our rooms. It was truly disappointing to learn about the issues that you experienced and I hope that what we discussed in our email communication left you with a better impression. I truly hope that you will consider giving us another chance to provide you with an exceptional stay in the future. With Regards, Stacy Rosener Operations Manager

"conference"

5
07/11/2016

We had catered food for 21 they accommodated us perfectly. Great staff and the food was wonderful! Rooms were clean and they have number beds which is my favorite! They offer a free breakfast. Great restaurants close by with shopping. Would definitely recommend staying there!

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
VSumey~ Thank you for your review of the Best Western Plus Plaza Hotel. Many people are surprised to hear that in addition to our 210 hotel rooms we have over 20,000 sq ft of meeting and convention space. The most in Boulder County. We are happy to read that we "accommodated you perfectly" and that you "Would definitely recommend staying here!" With Regards, Stacy Rosener Operations Manager

"Staying at a Best Western"

4
06/11/2016

I'm not too sure what more I could say except Best Western has the small things taken care of as well and that's awesome and so comforting. I must say the breakfast was impressive and the dining area most enjoyable with plenty of windows and seating.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Linda L~ Thank you for your review of the Best Western Plus Plaza Hotel. We are happy to read that you felt we were awesome and comforting to you and that breakfast was impressive. We look forward to your return next time your travels takes you in to the area. With Regards, Stacy Rosener Operations Manager

"Best Western Plus Longmont CO"

4
28/10/2016

We had a conference at the this hotel and the staff is friendly, helpful. They went out of their way to make sure we were happy and taken care of. This is an older hotel, but clean and comfy, i would recommend it to others

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Kim E ~ Thank you for having your conference with us at the Best Western Plus Plaza hotel. We are very happy to hear that you felt our staff went out of their way to make sure you and your group was happy and taken cared of. We appreciate your words and your recommendation. With Regards, Stacy Rosener Operations Manager

"Very nice hotel, nice room and contenital breakfast"

5
27/10/2016

The room I have has two double beds with adjustments and a small couch with fold out bed. ... could easily sleep 5 people! Breakfast was good. Used fitness room. Desk personal were accommodating. I would stay here again!

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Boulder_Bill_1 ~ Thank you for the highest compliment we can get. We are proud to hear you will join us again. Please make sure, you check out our Best Western Rewards Program. Our returning guests earn free room nights much quicker than many of the other rewards programs out there. Thanks again for your kind words. With Regards, Stacy Rosener Operations Manager

"Nice stay a little spendy"

4
10/10/2016

This was a nice place. The sleep number beds sucked- they didn't work. The staff seemed friendly but didn't get us the supplies asked for. Breakfast was amazing! For a Friday night the price wasn't bad and was in a very nice location.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Aprilbylund ~ It's great to hear that you found our hotel to be a “nice place”! Thank you for sharing your experience and we will be using your feedback to improve. We do hope to see you again. With Regards, Stacy Rosener Operations Manager

"Good place to stay while in Longmont"

4
08/10/2016

Very friendly and helpful staff. Fitness room is better than avergae for a hotel, but still fairly basic. The rooms have been remodeled a few years ago, so still in fairly good condition. Mini refrigerator but no microwave in the rooms. There is an attached BBQ restaurant, but I found their southern food better than the BBQ. If you must have BBQ, get the brisket.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Jason M ~ It's wonderful that you found our team to be “very friendly and helpful” and our fitness room to be better than average! I look forward to sharing your comments with our team. It would be our pleasure to welcome you back to the Best Western Plus Plaza Hotel again. With Regards, Stacy Rosener Operations Manager

"a one night review"

4
03/10/2016

The hotel was very nice and the beds were excellent to sleep in. There were stairs to the breakfast room and we had to get an attendant. The attendant had to run a chair lift up three steps so we could eat .

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
KathrnR~ Thank you for your one night review of the Best Western Plus Plaza Hotel. We were pleased to read that you felt our hotel was very nice and that our beds were EXCELLENT to sleep in! I am also pleased to read that we were able to assist you with our chair lift so that you could enjoy your breakfast. With Regards, Stacy Rosener Operations Manager

"September Visit"

4
27/09/2016

Very nice hotel, spacious room, friendly staff, best complimentary breakfast ever. Would have preferred to be in a location away from the train tracks. Very comfortable and quiet otherwise. Received very good rate for our group in town for a family wedding.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
sfnmtraveler ~ Thank you for your review of our Best Western Plus Plaza Hotel in Longmont. That was very kind of you to write that you believe we have the "BEST COMPLIMENTARY BREAKFAST EVER". We do pride ourselves in making sure you are able to start your day off right. Thank you for chosing to stay with us while you were able to celebrate the wonderful wedding occasion. We hope you would think about us again next time you are in the community. With Regards, Stacy Rosener Operations Manager

"Pleasant Surprise"

4
27/09/2016

Haven't stayed at a Best Western in a long time. This was a pleasant surprise. It was nicely decorated, huge dining room, large rooms and clean. Lovely pool and patio area although closed for the season. Concession stand was well stocked and had a nice variety of foods. Not far from many amenities and area attractions.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
rhprincess~ Thank you for deciding to give Best Western a try and retunring after a long time away. Our PLUS status as a hotel provides additional amenities to our guests such as the pool you mentioned. We appreicate your kind words about our hotel and look forward to you joining us again in the future. WIth Regards, Stacy Rosener Operations Manager

"Stayed in March it was Beautiful"

5
24/09/2016

My sister and I had to travel to Longmont for a funeral. The motel was wonderful. Very bright and cheery. The staff was wonderful. It was a good value for the money we spent. We loved the coffee and tea variety that they had along with their breakfast in the morning.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Debra W ~ I am so sorry for your loss. Thank you for complimenting our hotel, our team and the amenities that we provide for our guests. We hope to serve you again in the future under happier circumstances. With Regards, Stacy Rosener Operations Manager

"Business Trip in September 2016"

5
24/09/2016

This hotel is top quality. The rooms are huge, with luxury showers and great ammenities. The breakfast is not your typical continental buffet. It's a full service breakfast with outstanding breakfast burritos on occasion.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
marki1016 ~ What a pleasure it is to read that you found our full-service hotel to be “Top Quality”! It's great to hear that you enjoyed your room and our chef prepared, complimentary breakfast buffet. I look forward to sharing your comments with our team and we hope to see you again soon! With Regards, Stacy Rosener Operations Manager

"Nice location, friendly staff"

3
21/09/2016

This was a recent host hotel for the PT Cruisers Convention of Colorado. I wasn't there for that, but was amazed to see so many PT Cruisers assembled in one spot. I took a lot of photos of them. The room was good size, the pool was cool and a little leafy, the sleep number beds weren't ideal, but did the trick.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
redmotlow ~ We are pleased that you had fun during the PT Cruisers Convention that we hosted during your stay with us! Whether it is an intimate rehearsal dinner for family and friends, a wedding reception, an awards dinner, executive board meeting, trade show or conference, our full-service, experienced and professional team is committed to guaranteeing a successful event. Thank you for sharing your experience and we look forward to seeing you again! With Regards, Stacy Rosener Operations Manager

"The price"

2
17/09/2016

Is what made me stay twice at this hotel. My son and I stayed for one night in July and one night in August. At $125 per night for each stay, it was the best deal in the Denver area for 2 beds when most hotels were either sold out or charging premium rates.Our first stay was horrible. The carpet leading to the room was extremely dirty, the room was from the early 80's and the morning breakfast was terrible. For the July room, 2 lamps floor lamps did not work, the sofa upholstery was flowery and dingy, the fixtures were old-style and the bathroom was like a cruise cabin bathroom except a cruise cabin bathroom is more updated. The sleep number beds are horrible. Really horrible. You either slept on a rock or sunk nearly to the floor. They served aluminum foiled wrapped breakfast burritos and you had to eat one to find out what was inside. Just egg. We went to Snooze in Boulder for breakfast instead. I vowed never to stay again until I had to make another unexpected last minute trip to the Boulder area and was forced to book again. For the August trip, we were given an Executive room which was updated with a larger bathroom. The carpet leading up to the room was cleaner. They served drinks, chips and salsa in the executive area. Again, the rate was $125, but the beds were terrible again. Plus, I had to call their IT support because the wi-fi was very slow. I don't understand the #1 rating. After staying at SpringHill Suites Longmont, I still don't.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
adee74~It is disheartening to read comments like yours as this is not the experience we expect for any of our guests. All guest comments are welcome and we sincerely appreciate that you have shared yours with us. It is truly disappointing to learn that we did not make a better impression but we thank you for your feedback. Sincerely, Stacy Rosener Operations Manager

"Outstanding as usual"

5
16/09/2016

this hotel does a fantastic job of taking care of guests. the amenities are very good. breakfast is very well don and the staff is second to none. i would recommend this hotel to anyone interested in travelling to this area for business of pleasure.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Tom H~ What a pleasure it is to hear that you have found our team to be “second to none” and that you enjoyed our chef prepared, complimentary breakfast buffet. I look forward to sharing your comments with our team and we hope to see you again soon! With Regards, Stacy Rosener Operations Manager

"Excellent service, kind & helpful staff, reasonable price"

5
12/09/2016

Rooms and services are great. I have arranged for others to stay and they too have enjoyed the character and attitude of the staff. Food is good. Also allowed small gathering in the rooms and helped with their comfort and directions around the area.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Donnaa390~ It is so wonderful to read that you enjoyed the character and attitude of our team and that we were able to provide you with service that added comfort for you and your guests. Thank you for sharing your experience and we hope that you will have the chance to stay with us again when in the Longmont-Boulder area. With Regards, Stacy Rosener Operations Manager

"Horrible!!! Buyer beware!"

1
03/09/2016

I have no idea why this hotel has a #1 rating. The TRAIN that ran THREE times in the middle of the night blowing it's WHISTLE was unbearable. We were going to stay an extra night but after two nights of the TRAIN, I can't stand it! Seriously, it sounds like it is right outside our window. Don't stay here if you want sleep. Also, the room was large enough to fit queen beds, but we had two tiny full beds. I need to learn my lesson and never stay at a best western ever again!!! They are all old and smelly. The hallways smell putrid. They fool you because the lobby looks nice and updated. But then your room is like being deep in the bowels of a monster! I am beating myself up for booking a best western. Ugh! Big waste of money!

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Jackie S~ Thank you for taking the time to write your thoughts on your recent stay with us at The Best Western Plus Plaza Hotel. We are truly sorry that you did not enjoy your stay with us. Of the 524 reviews of our property you are one of only 12 people that has given us a 1 star review. Again, I apologize for not meeting your expectations and would hope you'd reconsider us in the future and give us another chance for you to see why we are ranked #1 on Trip Advisor in the community. With Regards, Stacy Rosener Operations Manager

"Hotels I Like"

4
02/09/2016

This hotel has an easy connectivity for wifi, comfortable and clean beds as well as rooms. The only draw back is the bathrooms have a shower in the commode area that is difficult to maneuver around. The breakfasts were included in the room and were excellent quality and maintained for temperature and quantity. The coffee was good and the Kurig coffee makers in the rooms with complimentary water bottle are exceptional service perks.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Leah F ~ Thank you for your kind review of The Best Western Plus Plaza Hotel. We are pleased that you enjoyed the complimentary "exceptional service perks" that we do provide. We appreciate your visit and look forward to your return. With Regards, Stacy Rosener Operations Manager

"Best + A Real Gem"

5
31/08/2016

On this family visit to Longmont we needed to stay close to our relatives but the choices were somewhat limited. We are members of the BW Gold Crown rewards program so we quickly narrowed down our decision on where to stay. The 3 final hotels are very near each other so the decision was based on best price available. We didn't know what exactly the Plus meant but were pleasantly surprised to mean the room was spacious, well decorated, nicely maintained, and oh so very comfortable. The grounds were beautiful and also well kept. We slept very well and were rested for each day of our visit. The breakfast buffett that came with the room was better than the usual breakfast fare that most hotels we stay at provide. The staff with whom we interacted were pleasant and helpful. The restaurant adjoining the hotel is a great BBQ place and gives a discount for hotel guests. The hotel is located in front of a new shopping plaza with many shopping and eating options there. It was a real pleasure to stay at the Longmont Best Western Plus.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
smokymtnmiles~ Thank you very much for your kind review of our Best Western Plus Plaza Hotel and for being a BW Gold Crown Rewards Member. We know that you have many choices of hotels and memberships to choose from and we truly appreciate your loyalty and visit to our property. We look forward to your return visit on your next family visit to Longmont. Have an excellent day. With Regards, Stacy Rosener Operations Manager

"almost everything you could ask for"

4
23/08/2016

Location was handy for heading out to area towns, Estes Park and local restaurants. Room was spacious, clean, well appointed...........but there was no microwave. It did have the best breakfast buffet ever, with many selections of hot and cold foods and a very spacious, pleasant breakfast room.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
oct2447~ Thank you very much for your review of our Best Western Plus Plaza Hotel. We are so pleased to read the words "THE BEST BREAKFAST BUFFET EVER". Our team takes a lot of pride in providing delicious and fresh food everyday. We look forward to serving you again in the future. With Regards, Stacy Rosener Operations Manager

"Best Western Plus , Top Notch"

5
23/08/2016

Recently on a family visit to Longmont we booked our room for 4 nights at the Best Western Plus there. Not knowing exactly what the Plus meant I booked it mainly because I am member of the Gold Crown Club and convenient location to family. We were pleasantly surprised to find a larger than average , well appointed room with comfortable decor. We were very comfortable here from the beginning to the end of our stay. Every staff member we encountered made us feel welcome and was able to answer any questions we had. The grounds were well maintained and the courtyard afforded a comfortable and relaxing refuge. We have no reservations about returning to the Best Western Plus for future visits in Longmont ,Colorado.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
TracyW ~ Thank you very much for your 5 STAR review of our Best Western Plus Plaza Hotel. "We were very comfortable here from the beginning to the end of our stay. Every staff member we encountered made us feel welcome and was able to answer any questions we had. " That is music to our ears. Thank you for sharing your thoughts. We will be sure to review them with our team. They have a lot of pride in taking care of our guests. We look forward to your return with your future visits to Longmont. With Regards, Stacy Rosener Operations Manager

"Make sure you get the correct Best Western"

4
19/08/2016

There are two in the town of Longmont. We went to the wrong one at first. These hotels were both fine and offered free breakfast and parking. Nothing special about the location and we were just stopping for the night. The room was clean and the breakfast well stocked.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
TravelswithmyTeen~ I am so glad you were able to find us. Thank you for your stay and review. Should your travels happen to take you back into our community we would welcome and appreciate your return visit. With Regards, Stacy Rosener Operations Manager

"Hotel was dirty"

1
14/08/2016

This is the third time we have stayed at this hotel. The only reason we returned was because we bid on priceline and was given this one. We'd hoped that it had improved. No chance. The room smelled as we first walked in. The manager was indifferent to it. My Husband convinced me to stay for the three nights we had booked. Black mold in the shower and ants on the floor. When I reported it, nothing was done about either item. The pool was filthy. The breakfast was just ok.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Momonly~ Thank you for your review of the #1 rated Trip Advisor hotel, The Best Western Plus Plaza. I am sorry to hear you are not happy with our product. We appreciate you visiting us 3 times on the great deals you've gotten from priceline. With Regards, Stacy Rosener Operations Manager

"Close enough to Boulder to commute"

4
10/08/2016

Nice spacious rooms - appear to have been redone fairly recently. Place was packed but our room was quiet. Backed up to lovely garden with "mountain stream" that was charming. Only complaint was housekeeping forgot us first night. Breakfast was hot and good and included

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Pam F ~ Thank you for your review of the Best Westerm Plus Plaza Hotel. We are glad to hear that you enjoyed the landscaping/garden in our courtyard. That is a favorite spot for many of our guests to have peaceful times sitting out there. Our team takes great pride in our outside appearance as well as the inside. Thank you for noticing. With Regards, Stacy Rosener Operations Manager

"Okay stay"

3
09/08/2016

We travel a lot when we can, and really enjoy a good hotel stay for our family. Considering we're out enjoying the sights most of the day, a good hotel is what we need to unwind & regenerate for the next day of adventures. Like all the other reviews, yes the staff was nice, rooms large and beds comfortable, but that was about the extent of it. I sit here in my hotel room at 3:20 am of our final night of 4 total, sweltering, as we have no power or phone in our hotel room for the past 30 minutes, and cannot reach the front desk by calling the hotel. With 3 sleeping kids, can't just up & leave the room to see what's happening either. The hotel overall is really dated, with evidence of attempts to quickly update or refresh it. Our restroom shower is a good example of that, and needs a really good scrub. The base of the shower is peeling paint that was used to make the yellowing bottom look white again. Towels were disheveled. Sink did not drain well. This hotel is right beside train tracks, and with the exception of this night, we were woken an average of 2 times each night by train whistles blaring as they passed (no lie...3 times the night before last). Likely will need a vacation after this stay, just to catch up on the sleep I didn't get, due to all the interruptions through each night. The breakfast was okay, and there was different selections each day; but if you didn't get down there when it started, the pickings become slim. The main elevator by the front was out of order when we checked in. With all the luggage, 3 kids, and just me, mom, solo...even 1 flight of stairs was not happening....so we had to walk all the way to the opposite wing of the hotel (it's pretty large), just to get everyone up 1 flight, and make our way to the complete opposite side of the hotel where our room was. Also out of order were a few of the work out equipment in their small workout area. There is no smoking allowed in the rooms....and with asthmatic kids, we appreciate that. But on more than 1 occasion, we could smell cigarette smoke in the hallway. Overall, the stay was mediocre. Likely would opt to stay somewhere nicer the next time. As I finish writing this, the power is back on...but I hear the train whistle in the distance.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Krystie F~ Thank you for taking the time to write a review of your recent stay with us. While I am pleased to read that you believe our staff is nice and the rooms large and beds are comfortable I am sorry to hear you were with us when the power in the hotel went out in the middle of the night and that one of our elevator was also out of service for a day. Certainly traveling with a family of 3 kids, you deserve to enjoy your vacation to the fullest and not have to worry about items such as power when you visit a hotel. I hope your family was able to enjoy and relax poolside inbetween your days adventures. We are continually making improvementsa dn upgrades to our property. We would love for you to give us another chance to see what we are truly capable of doing and why we have earned the #1 Ranking on Trip Advisor. Please do not hesitate to give me a call if/when you decide to give us another opportunity to make things right for you and your family. With Regards, Stacy Rosener Operation Manager

"One of the very best in Longmont or the surrounding area"

5
09/08/2016

Our family stays in Longmont often, and this was the second time we've stayed at the Best Western Plus. It is a very clean, well-run hotel; the rooms are large with good refrigerators and microwaves, the beds are OK. For the extra cost over budget motels, the Best Western Plus offers a nice fitness center, and an excellent hot breakfast buffet with very conscientious staff, making it actually a much better overall value.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Scott H ~ Thank you for your kind review and more importantly, thank you for entrusting your family's stay with us. We appreciate you as a return guest. That means a lot to us. We look forward to your visit again next time you are in the Boulder area. With Regards, Stacy Rosener Operations Manager

"Glad I booked this hotel"

5
07/08/2016

Pros: Quality of hotel, fairly new, rooms were spacious and had Keurig coffee maker and refrigerator. Breakfast was warm eggs, bacon, waffles or pancakes, fruit and other items. This hotel was 100% full but I still found plenty of places to eat the breakfast Rooms were nice. Parking lot was full but they have an agreement to share parking with 2 other restaurants next doors. Location was good plenty of eating and shopping places nearby. Internet and TV selections were good. Only problem was the internet isn't a secure network. Cons- 119 has lots of construction on it. Will take awhile to get there if coming in from IH25 to the east. I would definitely consider staying at this hotel again. Hint for a good discount try Sam's Club Travel if your a member of Sam's Club

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
albhmsb~ We are glad you booked our hotel too! Thank you for your kind words and the 5 star rating of your review. Sorry the construction on 119 slowed you down but we're glad you made it here safely. We're also glad you would definitely consider staying here again. We look forward to your return. With Regards, Stacy Rosener Operations Manager

"Excelente! "

5
04/08/2016

Everything is wonderful. It is clean, comfortable, quiet, and convenient. Everyone is super friendly and helpful! It also has a great breakfast. The beds are great, too. This will be my go to in the Boulder area.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
lilian c ~We are so pleased to hear that we have become your go to hotel when in the Boulder Area. Thank you for pointing out how clean, comfortable the hotel was and how super friendly and helpful the staff was during your stay. We look forward to your reply. With Regards, Stacy Rosener Operations Manager

"Good hotel for travelling"

4
03/08/2016

Check in and staff were quick and efficient. While the carpeting on the stairway looks like it could be replaced, overall the hotel was very clean and neat. We had a handicap accessible room because we booked through a third party, so the bathroom was huge. The room had a loveseat; it is always nice to have someplace to sit other than the bed. While I was looking forward to trying the Sleep Number bed, because it was only a double bed without adjustments for both sides I wasn't too comfortable most of the night. Another issue was being in a room on the street side of the building. While we didn't hear the vehicle noise, the trains came thorough about three times during the night and blew their horn. We also ended up in a room with one of the lights right outside our window, so the room was not very dark. The breakfast was excellent with breakfast burritos with green chile sauce, waffles, fresh melon, cereal, and most of the other usual breakfast items you find at a hotel breakfast. The breakfast staff was very courteous and kept everything tidy. Overall we had a great stay and would recommend for others traveling through the area.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Anne2178~ Thank you for your review of our Best Western Plus Plaza Hotel. We were happy to read that you had a great stay and would recommend us to others. We also appreciate you pointing out that the hotel was very clean and neat and that our staff was quick,efficient and courteous. I understand that you were not comforatble on the sleep number bed. I am sorry for that. As an FYI, we do have some rooms without a sleep number so that the next time you visit us you can request one of those rooms. If available, we'd be happy to make sure you got one of those rooms. Have an excellent day. With Regards, Stacy Rosener Operations Manager

"HUGE room"

4
03/08/2016

We booked this room to attend a wedding in Boulder. The hotel was great for location and getting around the area. The attached restaurant was perfect for our family gathering too - great menu and BEER! Only down side is there is not a Jacuzzi on site at this hotel!

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
pdorschel~ Thank you for choosing The Best Western Plus Plaza for your stay when you were in town for the wedding. As you pointed out our location is great for getting around the area. Easy access to get to Denver International Airport, plenty of shopping and restaurants and the many local micro breweries that are very popular in Longmont. Although we don't have a public jacuzzi, as several of our suites do have them, we hope you were able to enjoy our outdoor pool. Thank you again for making us your choice to stay. With Regards, Stacy Rosener Operation Manager

"Clean, but had a few issues."

3
01/08/2016

The front desk personnel was very friendly, check in was quick and easy. Once entering my room it took me a few minutes for me to realize that I had gotten a handicap accessible room, with a higher toilet. handicap shower with bars, and a lower closet bar. I didn't really mind this, as the room was large. The room itself was very clean. But, the beds are horrible. I had two double beds in my room, both were Sleep Number beds, and neither one worked.....or the remote for them didn't work...and they were hard, hard, hard. Also, the pillows were weird, about half or 3/4 the size of a standard pillow. In fact, you could tell that they had folded the normal size pillowcases around the sides and tucked them on the back of the pillows. This became a non-issue, as I just grabbed the pillows from the other bed and combined them all. The remote for the TV didn't work either. The hotel itself was quiet, even though I noticed my room was right by the circular drive through where people park to check in......but I didn't hear any outside noise. The continental breakfast was surprising. Many hotels will have the usual cold cereal and pastries, here we had scrambled eggs, breakfast ham, fruit.....and many more choices. It was not gourmet by any means, but better than most. I would stay at this hotel again, if they replace their beds.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Dear MntMom, It's wonderful to read that our friendly team provided you a “quick and easy” check in and that you found your room to be spacious and quiet. I am also pleased that you were surprised by our complimentary chef prepared breakfast buffet, offering a rotating menu of hot items in addition to continental items. Thank you for taking the time to share your experience and we look forward to serving you again! Sincerely, Stacy Rosener Operations Manager

"Nicely decorated but horrible beds"

3
24/07/2016

This Best Western apparently put some thought into interior decorating and additional services it offers (on-site BBQ restaurant with live music). Unfortunately, carpeting in some of the common areas is horribly stained, which doesn't instill confidence about overall cleanliness of the hotel. In addition, beds are hard and uncomfortable even for someone like me who prefers firmer mattresses. That didn't add up to a good night's sleep, thus defeating the purpose of staying in the hotel for just one night on our weekend trip. We hoped we would be able to rest, but rock hard bed and noisy air conditioning unit made it a night of tossing, turning, and eventually, getting up at 3:00 a.m. with hurting spine and limbs. There are two more minor design flaws that detract from the overall experience: the shower stall design where the door opens the wrong way & completely blocks the towel bar when opened, and the lack of easily accessible electric outlets guests could use for charging their electronic devices. All outlets in our room (except the one in the bathroom) were either hidden behind the furniture, occupied, or required turning on a separate switch to actually power the outlet, which in turn also powered lights that couldn't be turned off without turning off the switch and thus cutting power to the outlet itself. Overall, not a very good experience at this hotel.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
JALouie ~ Thank you for your review of our hotel. We are sorry that you did not have a good nights rest on our Sleep Number Beds. We appreciate your comments and hope that you would be willing to give us another try during your next visit to Longmont. It is certainly our goal to exceed all our guests expectations and if there is anything I could do to assit in that process, please do not hesitate to reach out. With Regards, Stacy Rosener Operations Manager

"Terrible smell and dirty"

2
23/07/2016

Based on the pictures we had too high of expectations for this hotel. When we walked into our room it smelled terrible. It smelled like mildew and cigarettes. We had our 3 month old baby and I was worried about having him in the room it was so bad. The bathroom sink had beard shavings from the previous guest....dirty. Not impressed. We canceled our reservations for the next 3 nights and moved elsewhere.

"Do something about the food!"

3
15/07/2016

It is a Comfortable hotel, not particularly nice situated. Good beds as expected. But an awful breakfast. Hardly any cooked food and sugar in almost all items. Even the cereals. And plastic containers. No atmosphere at all. Taking all that in perspective then the price can be considered too high for one night.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Pieter_op_reis ~ Thank you for your comments. We look at all responses as an opportunity to better ourselves. We were pleased to read that you found our hotel comfortable with good beds. We were sorry to read that our breakfast did not meet your standards. We rotate hot food items each day so that guests that stay multiple nights with us could experience something new each morning. Beisdes several hot items daily, we have Vegan & Gluten Free options, make your own waffles, oatmeal & yogurt parfaits along with fresh fruit, pastries, cereals, several choices of juice and more. Again, I apologize that during yor stay you were not pleased with such items. We would hope that you try us again and hopefully we could meet if not exceed your expectations at that time. With Regards, Stacy Rosener Operations Manager

"Four Night Stay in Longmont"

4
13/07/2016

We bid on this hotel through Priceline, and the price was great for a 3.5 star hotel. We arrived around 6 pm, and dropped our luggage in our room, but did not unpack. The room, with a kingsize bed and full sofa, was huge and welcoming. However, we noticed upon returning from dinner that the promised wireless was not working in the room. It worked fine in the lobby, and in the hallway a few rooms down from where we were, but not in our room. We asked to be moved to a room that would have steady wireless. We were assigned a room closer to the interior of this large hotel, and we had great wireless, plus the room was more convenient to the center of the hotel, where the breakfast was served. Breakfast was fabulous! There were so many choices each day, but the common items remained daily. We could choose daily from hard boiled eggs (daily) and a variety of cereal, pancakes, waffles, fresh fruit. The eggs varied each day - plain scrambled (my desired egg) was available twice. There was bacon and ham available once each. Yogurt in small containers was well stocked, but it, as well as the oatmeal, was loaded with sugar. I would have loved plain oatmeal and plain yogurt, but I skipped the sugary items. The room was quiet. The bed was placed by the window, not the door, so any traffic from the hallway was muffled. We always use white noise, and between that and the air conditioner which we set to run without the fan stopping, we heard nothing but our own zzzz's. Speaking of zzzz's - what a treat we had when we saw the Sleep Number bed! I had never slept on one, and I had the best night's sleep in a long time. The only "downer" might have been the size of the bathroom and lack of a microwave. There was a refrigerator, but there was not a freezer. The shower was great (no tub) with a lot of water pressure.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
JudyM701 ~ I am glad to hear that our team was able to accommodate you and apologize that you did not initially get the wireless speed that you would expect from us. We will pass along the words of "Breakfast was fabulous" to our staff in The Heritage Club. I am sure that will bring a smile to their faces. I am also so pleased that you had the best night's sleep in a long time on our Sleep Number Bed. You are welcome to return to get those zzzz's in anytime. Have a wonderful day. With Regards, Stacy Rosener Operations Manager

"Excellent large rooms & great staff"

5
13/07/2016

Extremely comfortable and welcoming rooms at this Best Western. My standard double bed room was enormous, and contained a small couch, a desk, a recliner, as well as the usual niceties. The shower was clean, well-stocked, and had the kind of knockdown water pressure I like. Only downside? The Sleep Number beds. No matter how much fiddling I did, I could never find the happy medium between hard as a rock and halfway deflated waterbed. This is no knock against the hotel, rather the Sleep Number product.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Angler406 ~ Thank you for your 5 star review of our Best Western Plus Plaza Hotel. We are pleased that you believe we have a great staff and excellent large rooms. So many of our guests appreciate that strong water pressure we have in the showers. We are sorry to hear that you had difficulty with the sleep number bed and could not find a comfortable setting for yourself. As a tip for the next time you join us, we do have several rooms without a sleep number bed. So when you make your reservation, please request one of those rooms. Like yourself there are other guests who do not prefer the sleep number product and we try our best to accommodate all needs best we can. With Regards, Stacy Rosener Operations Manager

"Good Location for the local attractions if you're heading to the mountains..."

5
13/07/2016

During the holiday travel all the hotels booked up fast. This location may seem a bit far from the one-hour drive to the mountains... but with all the scenery and the local services, it is really not bad. The inside and rooms are outdated, but clean. Once you get past the "outdated" interior, we had no problems. The room was spacious for my family of six.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
TimothyJ ~ We are glad that your family of six found our hotel clean and spacious. Hopefully you were able to relax and enjoy our pool in between your jaunts to the mountains. Thank you for pointing out the sceneray of our area as well as the great local services we have surrounding the hotel. We hope that if your travels take you back into the Rocky Mountain State from Anniston you will again think of us. With Regards, Stacy Rosener Operations Manager

"Have had better stays."

3
11/07/2016

The lobby and overall appearance was fine until we got to our room. There was evidence of trash on the bathroom floor and the toilet looked like it was just dusted rather than cleaned. The breakfast is one of the best we have experienced anywhere. The staff are very helpful and courteous.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Clc617 ~ Thank you for taking time to write a review of our hotel and visiting with us once again. It looks like you come during the softball tournaments. Its a great and very busy time of the year for us. We are please to read that you believe our breakfast is one of the best you've had anywhere and that the staff was very helpful and courteous. I do apologize that we did not meet your expecations in the room as we have in the past. We will certainly pass your comments along so that we can use them as a training material with our team. We appreciate your loyalty to our hotel and look forward to seeing you again next summer for the tournament. Batters up! With Regards, Stacy Rosener Operations Manager

"Very Accomodating"

5
08/07/2016

The staff was very accomodating considering they had about 7 travel softball teams staying there, each morning they were prepare with ice for the coolers leaving the hotel. Staff was friendly and willing to help in any way possible.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Dear Teresa K, We can't thank you enough for your wonderful feedback regarding your stay! It is our hope to provide experiences like yours to all of our guests and we are happy we were able to exceed your expectations. I look forward to sharing your comments with the team!

"Very Happy"

5
07/07/2016

Spent 4 nights at this property while visiting Rocky Mt. Nat. Park. Excellent lobby, Excellent breakfast and rooms were large and clean, beds are sleep comfort and room was very quiet. Desk staff were very nice and helpful, and the ladies that take care of the rooms did a fantastic job. Breakfast was wonderful and the choices were great, and the hot options were different each morning. My only complaint was that the toilet and the shower are in the same room and it is very small, you have to squeeze between the wall and the toilet to open the shower door, It is a beautiful shower with all the hot water you want. I would stay at this property any time, good value and close to all you need, even got in a round of golf.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
dgfaust ~ We are very happy that you were very happy in staying with us. It is a pleasure to read that you had an excellent breakfast and that you thought our rooms were large and clean. I will make sure to pass along to our front desk staff that you thought they did a fantastic job. I hope your round of golf was great and your swing/distance was able to take advantage of the thin air. With Regards, Stacy Rosener Operations Manager

"Great 2 Night stay and Hot Breakfast"

5
05/07/2016

Staff was so gracious and helpful. When the Courtyard in Longmont cancelled our Priceline reservation we were in a jam. Best Western came through on this busy weekend and we couldn't have been happier. Nice, huge, clean room with a wonderful breakfast that was different every morning. Hope to stay with them again!

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Ginger V ~ We are so glad to hear we were able to come to your assistance when your reservations fell through with a competitor. Thank you for taking a few minutes to write about how pleased you were with our staff, rooms and breakfast. We look forward to your return. With Regards, Stacy Rosener Operations Manager

"Back to 80's"

3
05/07/2016

Cozy hotel for them who like 80's style. I had 'executive room' which means you get big room with sofa and coffee maker. Furniture is same they had in E.T. (movie). I spent there almost a month, got used to it. King size bed with 'Sleepmate' controls and 9 pillows gives heck of a great sleep. Hardly woke up even water dripped through a crack from ceiling to my face. They changed my room to first floor. Breakfast is good, with many choices ( fresh pancakes and waffles too). Front desk clerks like to ignore you, keeping busy with nonsense paperwork. At the morning I left, no thanks or nothing for staying so long, only; "Please return all the key cards,please". Gotta think carefully where to stay next time while visiting northern Colorado.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
JoeSloppy ~ Thank you for your recent stay with us. We do appreciate you choosing our Best Western Plus hotel for your month stay. Particularly happy to hear you slept so well with our Sleep Number Beds. I'd also like to thank you for mentioning your experience with one of our staffers. We look at these reviews as an opportunity to learn from and to use as training material for our team. I apologize that you did not recieve the recognition you deserved. I hope you will consider us for your next stay in Boulder County. With Regards, Stacy Rosener Operations Manager

"First Class Service"

5
04/07/2016

The staff at the Best Western Plus in Longmont Co. provided our group excellent customer service. The hotel is clean, rooms are comfortable, the beds are soft and the breakfast is fresh & tasty. Can't wait to go back.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Jack K ~ Thank you for taking the time to write a review on our hotel. "Excellent Customer Service, Clean, Comfortable, Breakfast Fresh & Tasty" Thanks...that puts a huge smile on our faces and how we strive for all of our guests to feel when they stay with us. With Regards, Stacy Rosener Operation Manager

"Wow, what a great Best Western!"

5
02/07/2016

Hard to believe that this was a Best Western. Staff was very friendly and helpful. Great hot breakfast buffet. Room was large, quiet, had Kurig coffee maker, fridge, sleep number mattresses, directv, large HDTV, iphone dock to listen to music, ... Tghis hotel really has it all!

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Yumamatdor ~ "This hotel really has it all!" Thank you for writing those words that really says it all to us. Everyday we hear the same words you wrote...."Hard to believe that this was a Best Western"...There are many exciting and wonderful changes happening with the Best Western brand and we are thrilled to be leading the charge at our Best Western PLUS Plaza hotel here in Longmont. With Regards, Stacy Rosener Operations Manager

"Great breakfast -Quite room"

5
30/06/2016

Went to Longmont Colorado for a wedding and booked this Best Western Plus. Room was large and clean although the bathroom and shower were a bit cramped. Best part of this stay was the breakfast and breakfast eating area. Best breakfast I have ever had at a hotel. Food was excellent and the breakfast area was very large and more like a restaurant setting.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Richard S ~ Thank you for your recent stay at out hotel and for pointing out that you enjoyed the best breakfast that you ever had at a hotel. We hope you had a great time at the wedding and look forward to your return when next in Boulder County. With Regards, Stacy Rosener Operations Manager

"Best place to stay in Longmont"

5
29/06/2016

We spent a great deal of time in Boulder over Bolder Boulder weekend but Longmont was a relaxed and comfortable place to stay. The Plaza Best Western was spacious, the room we got had a small view of Longs Peak, and the free breakfast was fine.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
bensmom59 ~ Thank you for your 5 Star review of The Best Western Plus Plaza Hotel. We are pleased that you felt very comfortable with us. We look forward to your return visit next Bolder Boulder or perhaps sooner if back in town. With Regards, Stacy Rosener Operations Manager

"Best staff and service ever."

5
29/06/2016

Everyone at this hotel from the reservations department, to front desk, to housekeeping, to the breakfast crew was over the top friendly. I think they really enjoy their jobs and thus they made our stay a wonderful experience.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Wynn W ~ Thank you very much for your recent stay with us and your kind words about our satff and the service we provide. Our team takes great pride in reading that our guests have had a wonderful experience with us. Thank you again and we look forward to your return. With Regards, Stacy Rosener Operations Manager

"Not the place to stay if you are handicapped"

2
26/06/2016

We had been told that this was a good place to stay if you are handicapped. We checked in on June 24th, and stayed the night. We were there to visit family. On a positive note, we were pleased with how much space we had in the room. There was enough room for my oxygen concentrator, my chair and the rest of us too! We really ran into problems in two significant areas. The first, was the following day when we went to get breakfast. All we could see were some stairs, and I knew I wasn't going to be able to accomplish that, so we saw the wheelchair lift, and an employee came to assist us. I wheeled on to the ramp, and she said she was pretty sure my chair was too big for the lift, (note that this is a standard size electric wheelchair.) however she offered to let us try and see if it would work. The next thing I knew, a bar came over my head, and the bar bumped my arm and went back up. We were dumbfounded. How was I supposed to get to the food?! She opened up a room across the hall for us that had tables set up, and suggested my family could go get food for me. We tried this, and each time by the time I got the food, it was cold and soggy. We did try a cinnamon "pastry" that was hard as a rock, and would have made a better weapon than something to eat. After all of this, they finally were able to get breakfast. We left very frustrated, and feeling like we have in other establishments where handicapped people don't matter. It's very disappointing. The second area we found a problem was with Customer Service when we were checking out of the hotel shortly afterwards. My husband explained about the bed, and she made a note of the bed not working, and when he told her about the problem of what happened at breakfast. She just told him they'd look into it. We don't know if she was a manager or not, but she definitely didn't offer to get one if she wasn't the on duty manager. Once again, it felt very dismissive. This is a large hotel that also has a large restaurant attached to it, and for all of that, I think we counted about 6 handicapped parking spaces. So there you have it. If you are handicapped, and want to feel like you matter, do NOT stay here. We were disappointed, because we have been hoping to find a hotel we could stay at occasionally that would allow us to stay the night, and spend some quality family time together. To end on a good note, House of Q is an excellent place to eat! We have eaten there before and that was another reason we chose this hotel.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
It is disheartening to read comments like yours as this is not the experience we expect for any of our guests. On behalf of our entire team, I would like to apologize for not exceeding your expectations. It is truly disappointing to learn that we did not make a better impression but we thank you for your feedback and hope that one day we can welcome you back and provide you with an experience that exceeds your expectations.

"Not Impressed-Look Elsewhere"

2
26/06/2016

We came to Longmont for a family wedding. I looked over the photos and reviews for this hotel, and I went with this hotel because of the ratings and the outdoor pool. Our room had some sort of obvious gunk all down one wall, the curtains were dirty, the shower door did not close (so water went everywhere when we showered), and the beds were very uncomfortable. I have absolutely no idea how this hotel got an "excellent" rating. We would never stay here again, and we could not recommend it. I gave this hotel two stars for the location and the outdoor pool.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Reservation Confidentiality"

4
22/06/2016

The biggest issue I had with this hotel was they allowed others to have access to my reservation. I have worked in the travel and hotel industry and there was always the respect of privacy. Big NO NO in my book.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Hello jennavery2016, We take our guest's privacy very seriously. I would very much like to understand what occurred during your stay with us. I can be reached at 303-682-3337 or you also may contact our General Manager, Marty Rosenthal at 303-682-4436. With Regards, Stacy Rosener Operations Manager

"My home away from home."

5
17/06/2016

I have been traveling to the Boulder / Longmont area for the past 2 years and I always seem to find myself stating at the Best Western in Longmont Co. Friendly, curious and helpful staff, great location and you can't beat the price. Great value all the way around!

"Lovely Hotel"

5
10/06/2016

Nicely kept hotel surrounded by numerous large grassy areas & landscaping. Pool area is lovely. Good security. Nicely kept rooms, everything was well maintained & clean. Good access to surrounding businesses (restaurants, etc) A Whole Foods is being built within walking distance. The fairgrounds are 5 minutes away. Our room, a King, was reasonably priced, and a good sized room for us and our 2 large dogs. No pet fee. Friendly, helpful staff. Had issues with WiFi. This hotel is definitely ON our list of hotels to stay in again.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Densi R~ Thank you for your review of our hotel and pointing out some of our lovely features around the property. We are happy to read that we are on your list of hotels to stay at again. We look forward to your return. With Regards, Stacy Rosener Operations Manager

"Good stay"

4
01/06/2016

My fiancé and I stayed here for 2 nights at the end of our stay in colorado to be closer to the mountains. We were coming from Denver so the drive in was awesome watching the mountains just get closer and closer. The location was super convenient - there's a BBQ restaurant attached to the building (which is very good!) and a Target 5 minutes around the corner in case you forgot any of your necessities. Also noticed a JCPenney and some other stores near the Target so you can get any shopping needs finished. The staff was super friendly and the breakfast was great. I highly recommend getting to breakfast early though, we got there at 6:15am one morning and 8am the other - the 8am morning there was a never ending line at the waffle maker. Room was a good size though the shower was barely big enough to accommodate one person, but it got the job done. All in all a great hotel with a great location convenient to the rockies.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
It's wonderful to find that you enjoyed so much about your stay with us, from our location and friendly staff to our attached restaurant, House of Q BBQ & Brew! Thank you so much for choosing to stay with us and we hope to see you again!

"Great location nestled between 2 great restaurants"

2
31/05/2016

The hotel is very conveniently located on the main drag between two great restaurant/bars, 45 minutes North of Denver. The rooms are very spacious but the bathrooms are tiny. The toilet and shower are separated from the sink which is nice but the toilet area is the tiniest you will ever sit in. But everything is very clean. Free breakfast is the best I've ever had. The staff there is awesome. The gym equipment is old but worked fine for my needs. The front desk staff, all young girls other than the VERY FRIENDLY and PROFESSIONAL Manager are all terrible. Unfriendly, unhelpful. Check in was unbelievable. They didn't pass along a TV repair request I needed at 7am and when I returned at 10pm, they told me I could do it myself and expected me to, which I had to. The bed was not comforable. Bring your own pillow. Theirs were horrible. My door had almost a 2-inch gap at the bottom. Not kidding. I had to put a towel under it to keep light or people out. My room was across from the ice machine and laundry room with no door on it. I didn't sleep a wink because of that, people getting ice all night. The hotel is very old and the price should be for a very nice hotel with a great room with a spacious bathroom.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
It is disheartening to read comments like yours as this is not the experience we expect for any of our guests. On behalf of our entire team, I would like to apologize for not exceeding your expectations. It is truly disappointing to learn that we did not make a better impression but we thank you for your feedback and hope that one day we can welcome you back and provide you with an experience that exceeds your expectations.

"A whole lot for your money."

5
29/05/2016

This is one of the nicest properties for the cost!! The room is huge and more than met our needs. Quiet location, but convenient to everything. Check in was quick and the staff friendly and more than helpful. I was super pleased with everything.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Dianna S ~ We are very happy to read that you were SUPER pleased with everything and that you believe are staff was friendly. Thanks for pointing out that our rooms are quite large. Larger than most hotels standard rooms and as you noted, especially at the price. We do appreciate you taking the time to write this excellent review of our hotel. We look forward to your return visit. With Regards, Stacy Rosener Operations Manager

"Great place to come to"

5
28/05/2016

Wonderful staff and place. Looking to come here again. Every question was answered fully. We were helped and cared for with all the needs we had. This is what a place needs to do and it was done fully.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Gilad S ~ Thank you for your review of our Best Western Plus Plaza Hotel in Longmont. We are happy to read that you felt we have a wonderful staff and hotel. We would have to agree with you on that! We do believe our staff is made up of very caring individuals. We look forward to your return next time up from Florida and can't thank you enough for chosing our hotel to stay at while in Colorado. With Regards, Stacy Rosener Operations Manager

"Old hotel"

2
18/05/2016

This is an old hotel and it shows. The carpet and furniture were grungy. The bed was not comfortable and the pillows were half the size of a regular pillow. The shower and toilet are in the same area the size of a closet. It's really cramped and to get in and out of the shower you have to close the shower in order to get out and the room door before you can open the shower door. I don't know how this is considered a three star hotel is a two a best. The continental breakfast is average and don't fall for the discount you get to the Barbecue restaurant next door. It's the worst barbecue we ever tried to eat.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Jaw407 ~ Thank you for taking the time to write a review of our hotel. We appreciate your words as we are continually striving to improve our operations. We know we are an aged property and are continually making improvements and investing back into the property to keep us modern and up to date. An although our property may have a few years under its belt, just last week we were proud recipients of The Housekeeping Award of Excellence. We look forward to your return so you can see all the great changes we are making. With Regards, Stacy Rosener

"Great find in Longmont"

5
15/05/2016

Can't say enough good about this hotel. A great overall experience and great value for the money. Top notes would be the friendly staff, cleanliness of the room and facility, and services offered. Would make this my go to hotel in this area.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Dean N ~ Thank you for taking the time to review our hotel. We appreciate that you will be making The Best Western Plus Plaza Hotel your go to hotel in the area. Our guests loyalty makes all the difference. Our rewards program is good at over 4100 hotels in over 100 countries and territories worldwide. If you didn't signed up last time you were with us, please make sure you do so next time around. With Regards, Stacy Rosener

"Best Western in Longmont is truely Best"

5
10/05/2016

You will do well to check out this Hotel before booking a stay elsewhere. They do more than book a room and go out of their way to be helpful. Quality is on par with exclusive hotels costing much more.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Robert P ~ Yay!!!!! We think we are truly the best too!!! Stating that our Quality is on par with EXCLUSIVE hotels costing MUCH more is an excellent compliment. We appreciate that. You can't put a price on how much our staff cares about our guests. The team works hard everyday to provide excellent service. It was our pleasure to have you as one of our guests and look forward to your return.

"Great Hotel Close enough to CU"

5
09/05/2016

We can for my daughter's graduation and the hotel was lovely. The service was excellent. I requested an extra bed and it was waiting in our room when we arrived. It was going to rain the day of graduation and they had two umbrellas waiting for us at the front desk. Breakfast was included and was great. It was a complete breakfast. I would recommend this place highly.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
ljrapp~ Thank you for stating you would recommend The Best Western Plus Plaza Hotel in Longmont HIGHLY! That brings a smile to all our staffers faces. We are very happy to have been the hotel of choice for you and your family during the CU Graduation. Our proximity to the university makes us an excellent choice for those visiting the school. Go Buffs!! I am also very happy to hear you thought our breakfast was great! We take pride in knowing that we serve a delicious free full breakfast to our guests and rise above the "normal' complimentary breakfasts you may find in other hotels. If there is anything we may do to be of service to you, please do not hesitate to reach out.

"Great Find near everything"

5
09/05/2016

Excellent hotel within easy access, some within walking distance to many services in and around the immediate area, dining, fitness, entertainment, religious, social, etc. are all close by, including the old historic, & lively Downtown of Longmont, without all the traffic and congestion of Boulder and Denver.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Richard P ~ Thank you for taking the time to write a few words about our 210 room full service property. I may be a bit biased but I agree that we are an excellent hotel. We strive daily to provide customer service excellence and pride ourselves on being a great value for the dollar for those that consider us their home away from home. We are an excellent alternative to the congestion and traffic of Boulder and Denver, as you pointed out, without being any further away from Denver International Airport. We look forward to your return visit.

"Great Hotel"

5
09/05/2016

Excellent service with large, nice rooms, and great breakfast. Staff were friendly and accommodating. Stayed with my whole family, and all said they would recommend this hotel to others. We were in town for the University of Boulder's 2016 graduation ceremonies, and the hotel was nice and close.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Shannon ~ I agree.....I think we have a Great hotel here as well!!! Congratulations on the recent graduation. We look forward to your return as we are centrally located as a base to do so many wonderful things such a hiking, skiing, micro brew tours, music venues etc. Hope to see you again soon!

"May 8, 2016"

5
09/05/2016

A wonderful experience! Highly recommend! Check out the gluten free items in the breakfast room and you'll be in heaven. Dale and Adela go out of their way to take care of guest needs. Will return to this location in September.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
JohnfY ~ Thank you for taking the time to write a review of our property. I am happy to hear that you had a wonderful experience and that you would highly recommend us. I will be sure to speak with Dale & Adela and let them know of your satisfaction. We look forward to seeing you back in September!

"A Nice Surprise!"

4
02/05/2016

I stayed at this hotel while getting away for some R&R from everyday life. The hotel was very close in experience to some Marriott Hotels I have stayed in. It was very clean, the staff was friendly and helpful, and I loved the sleep number beds. There were many TV stations offered as well as wi-fi. The breakfast was a cut above the usual hotel breakfasts and had different offerings each day, with a variety of cereals, breads, waffles, fruit juices, and breakfast main courses with eggs, hashbrowns, and burritos (on some days). The only reason I did not give it a 5 star rating is that the upholstered furniture needed to be cleaned. The shower was large and comfortable but the seal along the shower door needs to be replaced and leaked water on the floor. Otherwise, everything was aces!

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for sharing your experience regarding your stay with us. We hope that you will choose to stay with us if in the Longmont/Boulder area again.

"A true gem in the Rockies"

5
29/04/2016

My wife and I were staying in this hotel for business reasons. During a morning walk to the outdoors, I noticed one of the cleaning ladies dusting the tops of the door frames and the room nameplates. I was extremely impressed with the pride she took in her work and told her how much I appreciated the way she took care of the hotel for the guests. As a designer of hotels across the country, no hotel has taken more pride in their facility than the facility.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
What a pleasure it is to hear that our team impressed you with the pride we take in our facility! Thank you so much for sharing your experience and we hope to welcome you back soon!

"Great Value"

5
27/04/2016

This hotel was clean, had nice decor, and the staff was very friendly and helpful. The WIFI worked great. The breakfast area was nicely done and the quality of the food was excellent! The fitness room had all the basics I needed. The bed was very comfortable because it was a sleep number bed. There was also a small convenience shop in the lobby that I took advantage of late in the evening. This hotel would be great for business or leisure travel.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
We are delighted that you had the opportunity to enjoy so much while staying at the Best Western Plus Plaza Hotel. We truly appreciate your wonderful comments and hope you will have the chance to stay with us again.

"Great hotel / Great service"

4
25/04/2016

Had a business conference here and hotel was great along with a top notch staff and event center. Would not hesitate to have another conference here and would recommend to anyone who is needing a great meeting place in Longmont area. Food service is a big bonus, Scott and team do a fantastic job on the meals.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
We can't thank you enough for such great feedback regarding the meeting we hosted for your company. It was such a pleasure to have you all here at the hotel and the Plaza Convention Center. Again, thank you for sharing your experience and we look forward to hosting your company again in the future!

"First blush was great, once in the room not so great."

3
12/04/2016

This is a non-smoking building. The room was impressive upon arrival, but things quickly fell apart. The tv remote did not work, got batteries, then learned that the SAP was turned on --AND the remote was not operating properly. The wait for maintenance lasted over an hour, during which time I discovered that the hair dryer did not work (after I had washed my hair), AND the clock was not set to the correct time and there was no apparent way to reset the time. All of this was after I learned that GPS DOES NOT FIND this property, but has you driving around in circles endlessly. Needless to say it was a very LONG, very bad day. (The Sleep Number Bed really did not make up for the amount of hassles and broken items in the room.)

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
It is disheartening to read comments like yours as this is not the experience we expect for any of our guests. I would like to apologize on behalf of our entire team. It is truly disappointing to learn that we did not make a better impression and we will certainly be using your feedback to improve. I do hope that you will give us the opportunity to serve you again in the future so that we can give you with the service that we are accustomed to providing to our guests.

"Best price"

3
11/04/2016

It had that just washed carpet smell. I bit older. The beds were comfortable with the sleep number controller,pillows also comfortable. The breakfast was good. Scrambled eggs seemed fake but the waffled pancake maker made up for the rest. Didn't try the sauna or the fitness room. The pool is outdoors and was closed for the season. The price of the room was the best

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for sharing your experience regarding your stay with us. We are pleased that you liked the self-serve pancake maker in our breakfast room. Our complimentary full breakfast buffet is chef-prepared daily using all fresh ingredients. We hope to see you again!

"best western is best hotel"

5
09/04/2016

we were supersize with hotel , how good it looks the room so clean and large breakfast was great , yuo can find any thing you need. coffee and hot water always available through nigth best red apple and so quite clean

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you so much for your review. We hope to welcome you back soon!

"Sleep in Comfort"

5
08/04/2016

My stay was wonderful and the staff was exceptional. I truly enjoyed the fact that every room was equiped with a sleep number mattress! I slept so comfy, not to mention the full breakfast that was provided for guests in the morning. The money I saved alone on breakfast was well worth the room rate that I received. I will definitely be staying at any Best Western Plus when I can in the future.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
What a pleasure it is to hear that you found our staff to be exceptional! We are happy that you found your bed to be comfortable and that you enjoyed our complimentary, chef-prepared breakfast buffet. We look forward to serving you again soon!

"Always Comfortable"

4
04/04/2016

A very good choice when in Longmont. Convenient location. Reasonable rates. Above average breakfast. And the staff always goes above and beyond to make your stay hassle free. We always stay here when we are in the Longmont area.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you Jack M. for your kind review! I look forward to sharing your comments with our team and we look forward to serving you again.

"Great Value"

4
31/03/2016

This is an older hotel, but very clean and well kept. The breakfast, which was included in the price of the stay, was exceptional. It was early Spring, so the pool wasn't open, but it would be a great amenity in the Summer months. The staff was professional and proficient. The best value around, in my opinion.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for complimenting our chef prepared breakfast buffet and the professionalism of our staff. We look forward to serving you again.

"Recommended for your next stay"

4
30/03/2016

Rooms are clean and well organized. Breakfast was good. All the staff in the hotel was very helpful. They came out of the way to help us. One day there was a snow storm when we stay at the hotel. Their help during that day was very much appreciated.

"Great Place to Stay"

5
28/03/2016

Great place to stay, rooms were clean and comfortable and the breakfast was superlative. Only downside may be that the pool is outdoors and not available at the time we stayed. The room had sleep number beds which allows you the adjust the firmness of the bed, but from low to high, it felt like sleeping on an air mattress.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for sharing your experience regarding your stay with us. We hope that you will choose to stay with us if in the Longmont/Boulder area again.

"Comfortable Commercial Hotel"

4
23/03/2016

Based on the reviews and the advertising, I thought this was a small roadside motel when I booked. It is in fact a fairly large commercial hotel and this made a substantial difference in my stay. There is a nice courtyard around the pool, which I used to walk in the mountain sunshine (that's a blizzard to you flat landers). The breakfast is prepared by their catering department and is much, much better than the average motel breakfast. The rooms were large, and the staff was professional and friendly. Overall I got a real bargain on my stay and expect to return.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
It's wonderful to read that you enjoyed so much about our full-service hotel. We look forward to serving you again.

"Nicest Front Desk Team and Great Room for the Rate!"

5
23/03/2016

The front desk staff is so pleasant and give you a true Colorado home town feelings in this nice town. The room is spacious with plenty of extras - the Direct TV, the sleep number bed, the small refrigerator, the Kuerig coffee maker and the onsite restaurant with great BBQ, are just a few of the items I enjoyed during my stay. Oh, and the breakfast burritos with the green chili sauce - awesome.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
We can't thank you enough for your wonderful review of our hotel, team and amenities! We appreciate you sharing your experience and look forward to seeing you again!

"Gave me an upgraded room and the service and breakfast were great!"

4
21/03/2016

This is an older hotel but very well kept. Clean and comfortable....Until I went to take my shower in the am...Pulsating hot water that finally stopped all together and I ended up in a very cold shower... Sure woke me up!! I advised the front desk clerk and she was so compassionate to my dissatisfaction that she gave me a "make it good" discount and that made it all acceptable. I know it was not poor service, just one of those things indeed. The breakfast was grand and not like your crummy "chain hotel" breakfasts. These were real eggs and good quality yogurt and more. Coffee...not so good, but unless a hotel offers a Starbucks quality, McDonald's is better. Would stay here again.

"Great one night stay"

5
21/03/2016

We stayed here for one night over the past weekend. Great location, with shopping, restaurants, and movie theater only a few minutes away. Two restaurants (BBQ place and Old Chicago) on the same property if you don't want to drive. Sleep number beds were great, and bed linens were wonderful. Room was very large, with a couch, fridge, and Keurig machine in the room. Breakfast was good, with an assortment of hot items (eggs, bacon) as well as the normal continental items (pastries, fruit, yogurt, etc). One of the nicest Best Westerns I've been in!

"Nice Hotel, Great Breakfast"

4
17/03/2016

Room was large, comfortable bed and pillows, breakfast was amazing! Friendly staff was helpful when asking for directions. Onsite restaurant was good, not great. Enjoyed our stay and will likely be back.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for sharing your experience! We hope to see you again.

"Nice Place/ Bad BBQ"

4
16/03/2016

Nice property with great free breakfast. The breakfast was amazing. Went to the BBQ joint next door and did not like at all. Took forever to get service at the bar. I ordered the brisket nachos Togo. They were inedible the brisket tasted of gas,like a from a gas flame. I took about 2 bites and threw them away. Could of just got a 10.00 bill and torched it. What a waste

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for your wonderful comments regarding our complimentary and chef prepared breakfast buffet. I am so sorry about your experience at our neighboring restaurant. We sincerely appreciate the feedback and will be using it to provide an exceptional experience for our future guests. We hope that you will choose to stay with us again when in the Longmont/Boulder area.

"Best Breakfast-Pet Friendly"

5
11/03/2016

no lame breakfast at this Best Western. It was by far the best breakfast at any hotel I have ever had. everything fresh and delicious. Kind friendly staff, that even loved on my golden retriever, but whats not to love with a dog like that. Room was spacious, the only draw back was lack of receptacles, need to upgrade with more for today's high tech standards.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
It's wonderful to read that you found our complimentary breakfast buffet to be “the best breakfast at any hotel” that you have ever had! Thank you for your kind words about our staff and it was a pleasure serving you and your furry friend! We hope you will have the chance to stay with us again when in the Longmont/Boulder area.

"Nice for the price"

4
08/03/2016

This is an older hotel that's been nicely maintained. The rooms are large and clean. The beds are sleep number beds, and are quite comfortable. The breakfast is good, much better than most standard hotel free breakfasts, and the breakfast room is very pleasant, with a great view of the mountains. The staff is friendly and helpful. For the price, this place is a real bargain

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for sharing your experience regarding your stay with us. We hope that you will choose to stay with us if in the Longmont/Boulder area again.

"Good hotel for good price"

3
06/03/2016

Nice place, restaurant was excellent as well as the staff. Breakfast was different each morning. Big room, dated bathroom/shower. Walking distance from conference center. Another restaurant, Old Chicago's, right next door. Many strip malls and other eating options within 10 minute drive. Ample parking. No pool or spa. A little away from downtown. Train tracks close, bring earplugs.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for sharing your experience regarding your stay with us. We're pleased to hear that the restaurant and our staff were excellent and that you found our location to be conveniently located near shopping and many different eateries. Our outdoor pool will be open starting May through the summer and we hope that you will choose to stay with us if in the Longmont/Boulder area again.

"best western longmont"

5
04/03/2016

don't let the best western name fool you - this hotel is a great place to stay. good staff, good rooms. clean, easy. highly recommend for the value! complete with a tv remote in a sterile bag! and sleep number beds!! i think the bed was better than my bed at home! lots of fluffy pillows. good service.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
What a pleasure it is to hear that you are highly recommending Best Western PLUS Plaza Hotel. We are delighted that you enjoyed many different aspects about your stay with us. We look forward to sharing your comments with our team and hope top see you again!

"Wonderful"

5
02/03/2016

Great place to stay: upscale but reasonable (we are here off season), beautiful grounds, sumptuous rooms, awesome beds. The staff is great, a great restaurant on the property, quiet rooms, and a great shower! Highly recommend!

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
What a pleasure it is to hear that you found our full service hotel to be a great place to stay. It is experiences like yours that we strive to provide for all of your guests, and I am pleased that we were able to deliver that experience for you. I hope that we have the opportunity to serve you again.

"good values and clean"

5
28/02/2016

All was very good. Staff was super friendly. rooms very clean. Best value in Longmont. The house of Q restaurant delivers to your room a full menu. I will stay again. nothing else to add. The hotel is right on the main drag and easy to find. Next door is the Old Chicago restaurant.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
What a pleasure it is to hear that you were able to enjoy so much about Best Western PLUS Plaza hotel and attached restaurant, House of Q BBQ & Brew, while visiting the Longmont/Boulder area. We sincerely appreciate your wonderful feedback and we look forward to sharing your comments with our team!

"Very happy with my stay!"

5
26/02/2016

We stayed here for the New Year's Eve party and we were so impressed! The staff was so helpful, so friendly, and the accommodations were super clean! We had so much fun at the party, too! We are already planning to be there next year! They even have a great breakfast!!! I recommend this place to anyone who is visiting because I know it is the best place to stay in the area! The management and the staff blew us away with their hospitality! Highly recommended- I even tell my mom to stay here when she visits!

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
What a pleasure it is to hear that we made such a great impression at our New Year's Eve Party and during your stay with us! It's so great to hear that you had such a great time and we look forward to seeing you again.

"Great Stay ~ Great Value"

5
25/02/2016

I was in the Boulder/Longmont area for a business trip and decided to take the short drive north to Longmont to save a few dollars rather than stay in the metro Boulder area. There was easily a $25 difference per night in price and it was certainly worth the 3 extra minutes of driving for my meetings. I used those savings to visit several micro brews that are popping up in Longmont. A few in walking distance from the hotel. Great food and brews around. Kate checked me into the hotel with a big smile. The rooms were very spacious and clean. The bed was one of those sleep number beds and although a little tricky to get used to at first, once I got the hang out of it, I was able to dial in to a perfect nights rest. Breakfast and wi fi were both included in my rate which was a bonus and both very good. The staff really impressed me. At one point I saw a group of employees walking down the hall with one another talking about improvements and how to make the place even better. Being in operations, I truly appreciated this. Knowing that their team just doesnt sit in offices but are out there on the floor taking care of guests and their product. Marty is the Manager of the hotel and greeted me at breakfast one morning. I recognized him from the group the day before walking down the hall. He was very professional, genuine and polite as I noticed most of his staff to be. He took the time to answer my questions regarding what I observed the day before as well as a few places to dine in the area. This is the first time I've stayed at a Best Western but I can guarantee, next time business takes me back to Colorado, I'll be staying right here.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
We are delighted you have had the opportunity to enjoy so much while staying at the Best Western PLUS Plaza Hotel. We truly appreciate your wonderful comments. Thank you for sharing your experiences and we hope you will have the chance to stay with us when in the Boulder/Longmont area.

"Hotel Staff"

4
22/02/2016

The Hotel staff were always courteous and helpful, front lobby personnel always friendly. There was one call placed to the lobby for a repair to the bathroom and the service person showed up within 15 minutes, very Good.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
It's wonderful to find that you found our team to be courteous and helpful. I look forward to sharing your comments with our Team!

"Great hotel & great value"

5
19/02/2016

This hotel is underrated. Comfortable beds, clean rooms, great breakfast. The location was convenient to restaurants, shopping and my business client -- all within walking distance. I had no problems.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
What a pleasure it is to hear that you found our hotel to be “great” and of “great value”! Thank you for taking the time to share your experience and we look forward to serving you again.

"Good Stay"

4
17/02/2016

Overall, a nice a stay, I would recommend the internet service, and the staff were very friendly. The breakfast was also pretty good. Close to lots of businesses in Longmont, and many amenities around the area.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for sharing your experience regarding your stay with us. We hope that you will choose to stay with us if in the Longmont/Boulder area again.

"Excellent"

5
14/02/2016

Excellent Staff and Service. Clean hotel, very good location, near restaurants and business. Beautiful city surrounded by mountain that show an excellent view. No to far from the State capital Denver the 1916 Super Bowl number 50 champion, great celebration at the city of Denver and the entire state of Colorado

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
It's wonderful to hear that you found our service and staff to be excellent and our location to be ideal! Thank you so much for sharing your experience.

"quiet spot close to denver"

5
01/02/2016

very nice and clean motel. if you need a spot by Denver and don't want the risks then just try Longmont co. the best western is the best around..the views are great and there are many good spots to eat. the traffic is a lot less and there is a small town feel.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for your positive comments regarding our hotel. We hope to see you again!

"Wonderful stay Best Western Plus Plaza"

5
30/01/2016

Everything about our stay was wonderful. The restaurant was, too. We had 3 short days here and they made our visit easier as we visited a family member in Boulder. The rooms were comfortable and food delicious. We would stay there again.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
It is delightful to hear that everything about your stay with us was wonderful. This is the kind of experience that we strive to provide for all of our guests. We hope you will have the chance to stay with us again when in the Longmont/Boulder area.

"Best hotel of the Best Western Chain I have ever stayed at"

5
29/01/2016

I travel a lot because of my work, and this is the nicest Best Western Plus I have stayed in. Actually better than most 3.5 star hotels. The rooms are large, clean and nicely decorated. The breakfast buffet was excellent. The Restaurant connected to the hotel, was very good.The staff at the front, Beth and Kate, were professional, while being friendly. I was very impressed. This is a great place to stay. I will stay here, next time I am in the area.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
What a pleasure it is to hear that you consider our full service hotel the nicest Best Western PLUS that you have stayed in. Thank you so much for your review and we look forward to sharing your comments with the team!

"American Legion Conference"

4
25/01/2016

Excelled in all areas of hosting. In particular, the quality of the breakfasts were very good with plenty of variety of items to choose from. The value of the cost of the room was excellent and very affordable. The only disadvantage was the separation of the hotel with the conference center across the street. The rooms at the conference center were also satisfactory, being close together. I would highly recommend this hotel to others for business and personal reasons.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for your wonderful review and your recommendation for others to choose our hotel and Convention Center! It was a pleasure having the American Legion event at our facilities and we look forward to serving you and the legion again in the future.

"Amazing!"

5
25/01/2016

This hotel is beyond impeccable. Excellent customer service, and amazing accommodations. A must stay! The executive rooms are extremely comfortable, clean, and the bed is so comfy! Very satisfied with my stay.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
What a pleasure if is to read comments like yours. This is the type of experience that we strive to provide for all of our guests and we are delighted that we were able to exceed your expectations. Thank you so much for sharing this and we hope to see you again.

"CONFERENCE STAY"

4
25/01/2016

The room was just a little dark but very clean, the breakfast was very good, my wife had a hard time getting on the internet but she had never switched over to another site to get online. The staff was very good and our room was ready when we arrived.

"best value at best western"

5
18/01/2016

the hotel check in went smoothly. the room with adjustable sleeping bed was great. most of all the breakfast was awesome with Spanish eggs, sausage, hash browns and of course much more! please stay in this hotel if you have business or pleasure needs in Longmont.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
It's wonderful to read that that we made such a good impression on you and we can't thank you enough for recommending that others choose us when in the Boulder/Longmont area. We look forward to serving you again.

"Great New Year's Eve Party"

4
14/01/2016

We visited this hotel on New Year's Eve and it was a great time. The reservations were in the executive suites on the second floor and it was a really nice room. The room was nicely appointed with a Sleep Number bed, Keurig coffee maker, microwave, refrigerator, and a nice big screen. We were definitely comfortable and the two other couples who attended with us really liked it too. The party was one of the best I have attended over the last 30 years, with the band Funkiphino who were really good, tons of hors de oeuvre's and a couple of free drinks and a breakfast buffet. I will definitely check out the lineup for next year! The price was excellent as well.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
What a pleasure it is to hear that you had a great time at our New Year's Eve party and it was the best that you've attended in 30 years! Thank you so much for sharing this and we hope to see you again!

"All the comforts of home"

5
11/01/2016

We spent 2 nights in this large, spacious room with all of the amenities including sleep number bed; Kreug coffee maker; refrigerator; flat screen TV; great breakfast with real eggs and bacon, huge fresh fruit platter and much more. Front desk staff very helpful and rooms very clean. A cold, below zero night night and could even walk inside to a very good Barbeque dinner next door.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
What a pleasure it is to hear that you found our hotel to have “all the comforts of home”! We are happy that you enjoyed so many things about your stay with us. Thank you for sharing your experience and we hope to see you again!

"Great New Years Eve Party!"

5
06/01/2016

I really enjoyed the new years party and the band was great. The location of the hotel was great and we met with six friends at the Old Chicago next door. The room was really nice with the refrigerator and the Sleep Number bed was the best!

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for attending our New Year's Eve Party! We are happy that you had a great time and we hope to welcome you back soon.

"Nice place to stay for pet owners!"

4
02/01/2016

We came here for New Years Eve and had a great experience! Sleep number beds, free breakfast, pet friendly for no extra cost and keurig coffee machines in the room. A little dated, and the pool is outdoor, but everything else was great, especially for the price on New Years Eve!

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
It's wonderful to read that you had a great experience while staying with us. We hope to see you again!

"Comfortable!"

5
02/01/2016

Front desk handles heavy traffic times very professionally and expedites the line quickly. The rooms are very comfortable and appealing. We always recommend family in town to stay here. The pool in the summer is quite nice and the fitness center is adequate for a little exercise.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for always recommending our hotel! We are pleased that we have been able to make such a positive impression and I look forward to sharing your comments with the team.

"Clean and comfortable rooms, and good breakfasts!"

5
01/01/2016

We were pleased to stay at this property in 2014, so when we planned to return for Xmas week 2015, we booked again. We really like this hotel and find very little to criticize. The rooms are very, very large with two beds, a sleeper-sofa, an easy chair, desk with desk chair, big TV, luggage bench, wet bar, refrigerator, and pod-coffee maker. The bathroom/shower room and basin space have both been updated since our last visit and both are good-sized and modernized. The fixture at the basin and mirrors provided very good light. The lights in the entire remainder of the room, though, are hopelessly dim and inadequate. This is our single demerit for this hotel! We would also prefer queen-sized beds (instead of double-sized beds), but that was not an actual problem for us, but it could be for families with kids. The breakfast area is beautiful--bright and sunny and spacious. The breakfast attendants are uniformly friendly and efficient and do a great job of keeping the food supplies fresh and in adequate quantity. They provide ceramic plates and metal silverware, and some plastic utensils for those who might prefer them. Every morning there are hot egg dishes, sides, and fresh cut-up fruit. Cereals and fresh, cold milk are always available and the coffee is hot and good. If we wish for any improvement in the breakfast area it would be for additional toasters (there is only a single four-slice one) or, better yet, a larger conveyor toaster. Prices are favorable for this sort of hotel in the market in Longmont. It is well-located in a quiet part of town, but nearby to lots of shopping and restaurants. We'll stay here every time we visit this part of Colorado.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for returning to our hotel again this Holiday Season! It was a pleasure having you and we look forward to serving you again.

"Good, clean property; would stay again."

4
28/12/2015

This is a typical good/clean Best Western. We were again very happy with our Best Western stay here in Longmont and we would stay again. Lots of hotels/shopping nearby if you are in need of anything. Very good breakfast. Would definitely stay again.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
It's wonderful to hear that you were able to enjoy so much while staying at Best Western PLUS Plaza Hotel. We hope that you have a chance to stay with us again when in the Longmont/Boulder area.

"Fantastic stay"

5
21/12/2015

We were surprised at the quality of this facility. When in Longmont, CO stay at the Best Western Plus. The food and service at restaurant was superior. The breakfast exceeded all expectations. I am looking for reasons to stay in Longmont.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
What a pleasure it is to find that you enjoyed staying with us so much that you are “looking for reasons to stay in Longmont”. Thank you for taking the time to share your experience and we look forward to seeing you again.

"Great Place to stay."

4
20/12/2015

I Stayed for two weeks for a business trip. Very accommodating. Excellent Staff. Say Hello to Dale in the Executive lounge during the evenings.Nice and quiet rooms. Highly recommended. Close to everything.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you so much for recommending Best Western PLUS Plaza Hotel! I am pleased that you enjoyed so much about your stay with us! I look forward to sharing your comments with our team. We look forward to welcoming you back soon!

"Great Value/Convenient Location Nearby Highways/Free Breakfast-Wifi-Parking"

5
11/12/2015

We stayed in Longmont after arriving in Denver on the way to Estes Park the following day. We selected this hotel for it's positive reviews, convenient location, and affordable rates. CHECK-IN Simple and easy with no lines or waiting ROOM Very large! Had a view of the courtyard and outdoor pool. Seating included a loveseat and a chair separate from the desk. Featured mini fridge and microwave. Room was dated as was the bathroom but it was clean and nice considering the cost. Free wifi and free parking came with the room. BREAKFAST FREE Continental style breakfast with cereal, eggs, sausage, biscuits, yogurt, etc. Coffee, tea, milk, and juices were available. Overall, it was an easy and short stay but the hotel met our expectations based on the star rating, reviews, and costs.

"Best Western Plus"

4
06/12/2015

Great central location in Longmont. Close to grocery store and several other big box stores.Great service and decent free breakfast. Older hotel but it's clean! The staff was very attentive. I used the gym and it's was nice and convenient. I would definitely rebook with this location.

"First Timer"

5
03/12/2015

My first stay at this hotel, or any Best Western. I was very pleasantly surprised. I needed a pet friendly room and found this to be the cleanest and most well maintained pet friendly room I've had the pleasure of staying in. The room was large, the bed (and pillows) were very comfortable. Would love to stay here again.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
We are delighted that we had the opportunity to serve you and your furry friend here at Best Western PLUS Plaza Hotel. We truly appreciate your wonderful comments. Thank you for sharing your experiences and we hope you will have the chance to stay with us when in the Longmont area.

"Nice quiet stay"

4
02/12/2015

I arrived a bit late, but found a very friendly desk staff. Check inwas quick, and I found a clean and pleasantly large room to relax in.The continental breakfast had a very nice selection of warm and cold items in the morning.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for sharing your experience regarding your stay with us. We hope that you will choose to stay with us if in the Longmont/Boulder area again.

"Was a verynice hotel on Thanksgiving"

5
02/12/2015

We really loved the hotel and they were very accommodating to us and our dog! The outside court was very nicely set up and fenced in. The staff tried to help us find a restaurant in the area since it was Thanksgiving night and everyone in the area was closed.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
We can't thank you enough for your feedback regarding your stay. I look forward to sharing your comments with the team. It would be our pleasure to welcome you back to the Best Western PLUS Plaza Hotel again soon.

"Nice Hotel"

5
30/11/2015

We stay here several times a year with our little Westie. It is a great hotel close to many restaurants and shopping. The staff is supper nice and the rooms are big. I should rate this place poor, so I can have it all to myself

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you so much for continuing to choose to stay with us! We look forward to welcoming you back soon.

"perfect"

4
24/11/2015

we were there for a craft show...the room was nice and large. Loved the large shower and good towels. It was quiet too....breakfast very nice! The internet worked well and was FREE! We were only about a mile from the fairgrounds and just about any amenity you needed was very close!

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
What a pleasure it is to read that you enjoyed so much about your stay with us! Thank you for sharing your experience and we hope you will have the chance to stay with us again when in the Longmont area.

"IT Service Delivery Manager"

5
21/11/2015

I highly recommend the Longmont Best Western. I have been staying there for several years and have always had great experiences. If you are staying in the Executive section of the Hotel, please make a point to go to the 2nd floor host area and meet Dale. If you want to know more about Longmont, Dale is the guy to ask.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
First and foremost, we thank you for your loyalty! It is wonderful to hear that you continuously have great experiences while staying at best Western PLUS Plaza Hotel. We are so happy that you continue to choose us and we look forward to seeing you again.

"Nice place"

4
16/11/2015

Pleasantly surprised! Clean room and comfortable bed! The breakfast was fresh and hot! Jetted in tub in the room needed some work on the jets. Sauna was small and didn't get very hot. Location on Ken Pratt Blvd. was centrally located and parking was good.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
We are delighted to find that you enjoyed your room and our chef prepared and complimentary breakfast buffet! Thank you for also taking the time to share opportunities for us to improve. We hope to see you again soon.

"Excellent accommodation and staff"

5
15/11/2015

We stayed 9 days at the BW Plus in Longmont, CO. It started with a warm welcome late at night. Breakfast was homemade and the warm food was a different selection every day. No powdered eggs here! The restaurant staff were friendly and helpful. The staff in general were all very helpful when I asked about things to do in the area; hiking, shopping, touring, etc. They even helped me get a bottle of champagne for a birthday celebration. The beds had adjustable firmness settings, a large flat screen TV, refrigerator, desk and sofa. Highly recommend staying at the BW Plaza Longmont.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
What a pleasure it is to hear that you had the opportunity to enjoy our friendly team and so many of the great amenities that we offer at Best Western PLUS Plaza Hotel. This is certainly the kind of experience that we hope all of our guests to have. Thank you for sharing your comments and we hope to serve you again in the future.

"Great hotel & Extreamly Pet Friendly!"

5
13/11/2015

Wonderful hotel to stay in. Friendly & helpful staff. We have 2 large Golden Retrievers who were welcomed there with no additional charges. Great area to walk the dogs also. Only place to stay away from is the Big Q restaurant next door. Friendly staff there but the food was very bland & tasteless.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for your compliment of our friendly and helpful staff. Thank you also for telling us about the areas that we can improve on. We hope that you will have the chance to stay with us again when in the Longmont area.

"Very Comfortable!"

5
12/11/2015

We were in town visiting family and stayed here a couple of nights. The Best Western is in a good location, close to everything; shopping and restaurants. We were very pleased with the spacious size of the the rooms. Everything was very clean and well kept. The staff was very accommodating and pleasant. They serve a continental breakfast each morning which was very good.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
We are pleased that your stay was very comfortable and that you found our team to be accommodating and pleasant. Thank you so much for choosing to stay with us and we hope to welcome you back soon.

"Great place to stay"

4
09/11/2015

I always stay at this hotel when I am traveling for dog shows. It is close to the show grounds and they have a very good breakfast. The rooms are nice, especially the ones with a courtyard view, and the staff is friendly and helpful. It is over 8 miles from the interstate so not handy for just stopping for the night.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
First and foremost, we thank you for your loyalty. It's delightful to hear that our friendly staff, complimentary breakfast buffet and our accommodations have kept you coming back. We look forward to serving you again soon!

"Longmont CO"

5
08/11/2015

Very nice property, rooms are very nice, was not real happy with the bed, it was a number bed. The hotel staff are very helpful and pleasant to deal with, they are very knowledgeable of the area and seem to enjoy their jobs. i would highly recommend this hotel.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
We are delighted to read your compliments of our hotel, the rooms and our friendly team. We do have rooms without the Sleep Number Beds and would be happy to assign you one of those upon your request during your next stay. Thank you for sharing your experience and we hope you will have the chance to stay with us when in the Longmont/Boulder area.

"Great Hotel"

5
07/11/2015

We enjoyed the layout of the hotel, the large double-double room and the evening happy hour on the concierge floor. All of the employees there that we had interactions with were professional and kind. We highly recommend this hotel!

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
We can't thank you enough for recommending our hotel! It is our hope to provide experiences like yours to all of our guests and we are happy we were able to exceed your expectations. I look forward to sharing your comments with the team. It would be our pleasure to welcome you back to the Best Western PLUS Plaza Hotel again soon.

"Amazing Anniversary stay"

5
30/10/2015

We stayed there on our wedding anniversary. They gave us the same hotel room we had on our wedding night They put wine, snacks and flowers in our room and put flower pedals on our bed. the whole staff was AMAZING. I can't tell you how much my wife and I appreciated it.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
It was a pleasure to welcome you back and we are thrilled that we could be a part of your celebration. Thank you so much for sharing your experience. We look forward to seeing you again!

"Not a bad place to stay"

3
29/10/2015

Had stayed for 3 nights in their Executive wing room. The rooms are really big and very spacious. bed is too comfortable and also adjustable with the electronic tool provided alongside the bed. In general, the staffs are friendly and cordial. Scope of Improvement: i) Wifi speed is at its worst! ii) The hanger provided to keep fresh bath towel hangs above the flush tank of Toilet WC thereby making the lower edge of towel always touch the flush tank. The whole purpose of providing fresh towel gets defeated when it touches the flush tank of toilet. May be they can move the hanger elsewhere. There's enough space anyway. iii) No bath tub! Just a small and too compact to move enclosure to have bath. iv) Complimentary water bottles provided in the rooms are too small. Certainly not more than 100-150ml . v) My room was at ground floor and the curtain slides to give you full view of parking lot and the pathway leading to it. The bad part of the story is, the vice versa being equally true! Overall, other than these 5 scope of improvements, its a decent place to stay.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for sharing your experience regarding your stay. All comments are appreciated. It is disappointing to learn that we did not make a better impression and will be using your feedback to improve.

"Longmont Best Western Plus"

5
27/10/2015

I was very pleased with my experience at the Best Western Plus in Longmont, Co.. The room was very nice, sleep number beds (I personally think they are over rated). Staff was very nice & helpful. Breakfast was fantastic! Will definitely stay there again.!

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you so much for your positive comments and we look forward to serving you again!

"Great Confortable Stay & great Breakfast"

5
26/10/2015

They have a sleep number bed that I loved! We did not want to leave. Room was very clean throughout. The breakfast also had a great selection. They had something for everyone. Also the people that were helping with breakfast were very helpful and nice.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
It's wonderful to find that you enjoyed your stay so much that you didn't want to leave! We are very pleased that you appreciated so much of what we have to offer at best Western PLUS Plaza Hotel.

"I expected better"

3
22/10/2015

The room was basically ok. It seemed to be clean. The beds were too firm, but the biggest problem with them were the very heavy, thick comforters. It was too hot with the comforter on and too cold with the comforter off. It would have been nice to have layers. The worst thing about our stay was that about 8:30 the room above us became occupied with a large group of children who were bouncing and jumping very loudly. My husband actually went upstairs and walked by and the door was open. He observed over half a dozen kids in the room. He went to the desk to report the noise and the clerk said that he would take care of the issue. I'm not blaming the kids because naturally they're going to be a bit amped up because they're kids and hotels are fun for them. Fortunately they did quiet down around 10. I was very tired and wanted to go to sleep much earlier, but at least it didn't go on all night. I just feel that a bit of common sense could be used when deciding where to put guests with kids, especially considering that the hotel was NOT busy. They should have been put in a room on the ground floor, or over an unoccupied room. Breakfast was really nothing special. Other than burritos, it was basically continental. I'm vegetarian so the burritos didn't work for me, My husband wasn't impressed with the limited options. The breakfast area was kept clean and tidy, and the attendants did keep everything stocked. I appreciated that there was coffee and tea available 24/7. The commissary was very overpriced, but that's par for hotels these days. The front desk personnel were very friendly and professional. We were greeted promptly and everything was taken care of in a timely manner.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
It is dispiriting to read your comments as this is not what we hope our guests to experience. All comments are appreciated. It is disappointing to learn that we did not make a better impression and will be using your feedback to improve.

"Great value. Comfy stay."

5
21/10/2015

Excellent stay. Comfortable, clean rooms. Hot breakfast with excellent staff. Free parking. Basic but nice furnishings. Nothing fancy but clean and adequate. The only downside is parking area in relation to doors can be bad (far). A bit of a weird design. Also, there is a train nearby so be sure to ask for a room on the side away from the train (but you can still hear the whistle though it never woke us after we were asleep). I would definitely stay here again. Highly recommended.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for sharing your experience regarding your stay with us. We hope that you will choose to stay with us if in the Longmont/Boulder area again.

"Wonderful Staff & Service"

4
19/10/2015

This is a great location if you are traveling from Loveland to Boulder. It's within reasonable distance to downtown Longmont close to restaurants, etc. It's within a hours drive to the Celestial Seasonings Tea Factory/Store. The hotel does have a restaurant on site with great food and service and there is walking access through the first floor hallways of the hotel. The room we stayed in had Sleep Number beds and was arranged like a little apartment, yet the bathrooms seemed a little cramped but workable. Their free full breakfast is outstanding, very upper class. During our stay they served poached eggs with a Spanish sauce, sausage patties, and breakfast potatoes. They have both a waffle maker and waffled pancake maker. Their special batter for the day was Pumpkin Spice which was awesome, plus lots of choices for bread, juice, cereal, etc. The breakfast room is located on the 2nd floor with great window views. There is a swimming pool which is great for families. Well worth the money for great staff and service.

"perfect but a train"

4
19/10/2015

I was here two nights and the place was lovely. Breakfast was hot and good with a lot of seating. Room was clean and large (2 Queens). The bedding was luxurious. Bathroom small and clean - deceivingly large shower (but it had a spraying leak that wet half of the bathroom floor during a shower. Free WiFi. I stayed on the South front of the building - the street/parking lot lighting could not be quelled but the insufficient draperies. Also, just across the 4 lane hwy. (CO 119) is a train track....2 trains Friday but none Saturday. I am staying again in November and have requested a Northern room exposure.

"Just a short way from Estes Park"

4
15/10/2015

Spent the day at Rocky Mountain National Park and Estes Park and we were looking for a nice place to relax. The staff was especially friendly and helpful. The hotel corridors had a lot to be desired, however the hotel is undergoing some upgrades. The room was extremely nice and comfortable.

"In town for family wedding"

5
08/10/2015

Even though it is an older hotel, the service and cleanliness is 5 star quality!! Such a friendly and helpful staff, they responded quickly to our various requests. It was great to have the restaurant connected to the hotel. Our server was efficient and friendly. We were at the table a long time and he continued to give us great service. It was wonderful to have a full breakfast ready and waiting each morning! The food and staff were excellent. I think the thing that most stood out for me was the wonderful service in the hotel and restaurant.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
We can't thank you enough for your wonderful feedback regarding your stay! It is our hope to provide experiences like yours to all of our guests and we are happy we were able to exceed your expectations. I look forward to sharing your comments with the team. It would be our pleasure to welcome you back to the Best Western PLUS Plaza Hotel again soon.

"Good value"

4
07/10/2015

This is a big facility with nice sized rooms. Decor is somewhat dated but well maintained. Staff is particularly helpful, polite, professional, etc. Just be prepared to walk a lot. The complimentary breakfasts are outstanding. Like the in-room coffee.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
It is delightful to read that you found our team to be helpful, polite, professional and that you have rated our complimentary breakfast buffet as “outstanding”! We do hope that you will allow us the chance to serve you again.

"Comfortable"

5
06/10/2015

Hotel staff makes you feel welcome and are quick to meet any need or answer questions. Over-all comfort and pet friendly. The breakfast is exceptional with excellent variety and quality food. Especially enjoyed the fresh fruit option. All areas of the hotel are clean and visually appealing.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
It is delightful to read comments like yours, as this is the kind of experience that we strive to provide for all of our guests. Thank you for sharing your experience in this forum and we hope to have the opportunity to serve you again.

"Great place "

5
06/10/2015

We have stayed in many hotels traveling west, and this Best Western is one of the nicest we have found. We have dogs with us, so it was important to find one that was pet friendly and with nice accommodations. We certainly found both. Very clean rooms, great bed, really nice shower, and the area for walking the dogs was very nice and convenient. The breakfast was amazing!! Eggs Benedict, hash browns, assortment of breads, scones, fresh fruit, yogurt, pancakes, and cereals, juice and coffee. A very nice breakfast buffet!! Staff was extremely nice and helpful. Highly recommend this Best Western. You can't go wrong!!

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
We can't thank you enough for your wonderful feedback regarding your stay! I look forward to sharing your comments with the team. It would be our pleasure to welcome you back to the Best Western PLUS Plaza Hotel again soon.

"Leisure Trip"

4
03/10/2015

This motel was very nice. Nice Breakfast. Would highly recommend staying here. They were remolding rooms in other wing of Motel but did not interfere with our stay. Easy to drive to. First trip to Longmont and it seemed to be a very nice community by the Rockies.

stacy_rosener, Manager at BEST WESTERN PLUS Plaza Hotel, responded to this review
Thank you for sharing your experience regarding your stay with us. It's great to find that you enjoyed your stay at our hotel. We hope that you will choose to stay with us if in the Longmont/Boulder area again.

"Don't Bother With Staying Here!!!!!!!"

1
02/10/2015

The hotel is old and needs work. We stayed in a King Room that had a Sleep Number bed that didn't work. We requested a room with a regular king bed. The air conditioner wasn't working either. When we checked out, they took $30.00 off our bill. BIG DEAL!!!!!! Don't stay in a front room as the train goes by often and blows it's whistle.

"Best Western Longmont, CO"

4
30/09/2015

I always recommend BW as a great value, provided the amenities include hot breakfast bar and in-room internet. Friendly attentive staff, centrally located if Longmont is your destination, but also 30 minutes or so from Boulder.