ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Plaza Hotel, New York

4.0/5  - basé sur 2160 notations.
3934 21st Street, 11101-6122, New York, United States - See map

Choose this fine hotel in Long Island City, New York hotel offering convenient access to a variety of nearby Manhattan attractions. Welcome to the Best Western Plus® Plaza Hotel, where guests will find friendly customer service and superior accommodations at an affordable price. Located just five minutes from Manhattan and New York, this Long Island City hotel features well-appointed guest rooms with cable satellite television and free wireless high-speed Internet access. Guests staying at this 100% non-smoking hotel will enjoy a variety of amenities including a complimentary continental breakfast, and a 24-hour fitness center. The Best Western® Plaza Hotel offers convenient access to a variety of nearby Manhattan attractions including the United Nations Building, the Museum of Modern Art and the Broadway Theater District. Guests staying at this New York hotel will also enjoy visiting Times Square, the Rockefeller Center, Central Park and Madison Square Garden. The Best Western® Plaza Hotel is also close to several subway lines as well as La Guardia Airport, only five miles away. The friendly staff at the Best Western Plus® Plaza Hotel is ready to ensure a memorable stay in Long Island City. Make a reservation today and save! Enjoy your stay.

Best Western Plus

Plaza Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 2101 guest reviews
NOTE ISSUED
Excellent
670
Very Good
998
Average
304
Poor
71
Terrible
58
REFER TO NOTICE
Business Business
111
Couples Couples
735
Family Family
808
Friends getaway Friends getaway
286
Solo travel Solo travel
131
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Hotel in the NYC area"

5
10/10/2018

Wonderful hotel very close to the city. Just 2 blocks from the Queens Plaza, and and short 5-10 minute walk to Queensboro Plaza. The room as lovely with a great view of the Manhattan skyline. Breakfast was wonderful. Great egg omelets with Feta and Cheddar. The Parking lot was a bit tight, but that's to be expected in NYC. I will definitely be using this hotel again.

"5 nights in NY great services"

5
06/10/2018

We got a day earlier and Jackeline did her best to get a Room for my family in a holiday weekend. Breakfast is really good and services better, specially from Jasmin, an Indian woman how did a great job there

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for giving us a five star review! Quality service is our top priority, and it is so wonderful to hear you had such a great experience with our staff and amenities, such as our complimentary breakfast served each morning. We work hard to provide a great experience for our guests, and I am glad you found that during your stay. Please come visit us again soon! Best Wishes, Mustafah Syed General Manager

"Helpful staff"

4
03/10/2018

Good location outside Manhattan. Two blocks from metro into the city. Great view of city on upper floors. Upon check-in, our room on an upper floor that I reserved, was not available yet. The staff held our luggage to allow us to head into the city for the evening. Upon our return they put us in a good room but moved us the next day to an available room on a higher floor to have a much better view of the city. Breakfast was decent. Parking was horrible - very tricky with a larger vehicle. Luckily we were dropped off by a friend and did not need to use the parking for the duration of our stay. The staff arranged for transport to the airport on our departure which saved us time figuring it out on our own. Overall the room was clean, quiet, roomy and convienient. There is not much to say about the neighborhood because we spent all our time in Manhattan.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
We are so honored you chose the Best Western Plus Plaza Hotel for your recent trip to New York, and that you found our staff to be accommodating and our rooms comfortable and convenient. We work hard to go above and beyond for our guests and are so pleased you had such a wonderful experience. Please think of us for your next trip! Best Wishes, Mustafah Syed General Manager

"Very good hotel with convenient location"

4
30/09/2018

A clean hotel couple of minutes from F line, which takes you to Manhattan in few minutes. Very good service, nice breakfest (thank you Ayman and Sultana for your super support), room big and comfi with view to Manhattan. Negatives: Aircon a bit too noisy, not possible to open windows, shower fixed to wall

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for choosing our property during your recent stay in New York, we were so glad to have you! Our location provides wonderful access to the city, just a short subway ride away. We appreciate your feedback on the air conditioning and rooms, as we are always looking for ways to improve our services. We hope you'll stay with us again soon! Best Wishes, Mustafah Syed General Manager

"Unhelpful & Rude Front Desk . Any ghost in this hotel? "

1
30/09/2018

Although i have read the review about their unfriendly front desk, We never thought that we will encounter any problem with the front desk. I wrote so many reviews about hotel we spent with. All of them are good. But this is my first review about the tragedy at the hotel we stayed in. We had 5 nights stay at this hotel. On our first 2-nights- stay, we had to checked out to visit another city. In the morning at 6.30 am before we checked out, i came down to make confirmation to the white lady in front desk wether we can store our luggages for 1 night then we will be back to stay for the next 3 nghts at this hotel. She ( i forgot to ask her name) confirmed that it would be okay to store our luggages for 1 night. Unfortunately when we brought our luggages at 7.30 am , Shade as front desk told us loudly that we're not allowed to store our luggages. She also told me that there's no one at the front desk around 6.30-7.00 am. She insisted that we're not allowed to store our luggages. Although we explained her that the lady in front desk before her has already confirmed. Both Shade & Kimberly --( another guest call her the ungry face) -- showed us unhelpfull & didnt care about our possibility of losing our bus tickets. Shade also called Monica , her manager to ask about this case. Unfortunately the manager also refused us and asked us to go to the Sleep in the next hotel to store our luggage. As we in a rushed to catch our bus, we didnt have any choice except to bring our luggages to the port authority bus terminal in a tight schedule. As mention in hotel facility, that they provide baggage storage. And also i read the review in booking.com that one of the guest was offered by the front desk to store their luggages while they were travelling out of the city. It would be different if the lady in front desk at 6.45-7.00 told us that we couldnt store our luggages for 1 night, then we would check out earlier to store our luggages at another place. And the most important thing is either kimberly and shade insisted that no one at the front desk at 6.30 am - 7 am. Could it might be a ghost? A ghost in front desk at this hotel? The hotel that has 24 h front desk how come there's no one at front desk around that time? Best western plus plaza in 21st street queens new york was exceptional for their unhelpful & rude hospitality. Perhaps, that's the way of best western plus plaza long island city handling their hospitality. We have travelled a lot, and this hotel is the worst hospitality we've ever had I just wonder, as international chain hotel how could best western plus plaza put people like Kimberly, Shade & their manager to handle the hospitality. But, all of the breakfast staff ( Ayman, Yasmin & Sultana) are very helpfull & welcome. Good job guys.

issa c, Director of Sales at Best Western Plus Plaza Hotel, responded to this review
Dear Esteemed Flo F Thank you for staying with us at Best Western Plus Plaza. First and Foremost my sincere apologies for your experience pertaining to the luggage storage.I can extrapolate there has been some serious miscommunications. We do have 24 hours front desk service and we certainly store luggage overnight(s) guests just download the app,within seconds they get the confirmation ,we tag,store and costumers are on their way. I can ensure you these miscommunications were first in occurrence and are not reflective of the entity of Best Western Plus Plaza staff. Please do not hesitate to contact me personally on you next trip to NYC so we as a group can redeem ourselves Again my sincere apologies.

"Stolen items!!"

1
28/09/2018

After a long day of discovering New York, we arrived at the hotel and noticed that one of our three shopping bags were missing from our room. We were of course very upset that a bag disappeared and we have reported this at the reception. She talked to the housekeeping, but they said they didn't take anything (of course!). We had no proof so all of a sudden we were the liars. This was just unacceptable!! We wanted to solve the problem in a professional and discreet way, so I was really disappointed in the way we were treated in return. Conclusion: things were stolen from our room and the hotel didn't want to take responsibility for what happened. Absolutely OUTRAGEOUS!!

Best Western Pl... G, Director of Sales at Best Western Plus Plaza Hotel, responded to this review
Hi Elise thank you for staying with us at BW Plus plaza,as i mentioned on Member web case I did run a key log and interviewed all involved housekeepers none of them threw anything that was not in the garbage bin .We checked the camera to no avail checked all garbage bags in garbage collection areas.I sympathize with you loss Ms Elise.We by any means are being dismissive of your claim nor trivialize it however missing items in rooms is not something we are accustomed to. Issa Sales Director BW Plus plaza Show less

"Great experience on 1st visit to NYC"

5
28/09/2018

We've just landed back in the UK after a 4 night break here. Like most reviews, the area feels/looks a bit dodgy, but actually, it was fine. The subway station is around 3 minutes away (Queensboro) with another on a different line around 10 minute walk away (Queens Plaza). $33 for a weekly pass is definitely worth it if you're there for 3 or more days ($3 single journey). At check in, we were given a subway map (godsend) and a sheet of top attractions, which was really useful for 1st timers in NYC. The hotel room and public areas were spotless,excellent work from the housekeeping team. The rooms were well equipped with most things you need, including hairdryer, free safety deposit box, complimentary toiletries, and iron/ironing board. We paid for a city view room and the view was amazing! Breakfast was a bonus, which when you're staying in an expensive city like NYC, means you have a little more $$ for shopping/sightseeing. Sultana was very helpful every morning and worked very hard. Checking out was easy and as we had a night flight, they allowed us to store our luggage for the day and booked us a taxi to take us back to the airport (took about an hour to JFK, but traffic was bad due to a UN conference).

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
We are so honored you chose us for your first trip to NYC, and that you had such a wonderful stay. Our complimentary breakfast is the perfect way to start your day and save you money too! Our rooms and public areas are designed with our guests in mind, and it is wonderful to hear you enjoyed them so much. Thank you for staying with us, come back anytime! Best Wishes, Mustafah Syed General Manager

"Lucky find!"

5
27/09/2018

When I started looking for accommodation in New York for our family holiday in September, the choice was overwhelming, but somehow luck was on my side when I chose the Best Western Plaza for our family of four. We arrived late at night around 10pm (3am our time) but were immediately made very welcome by the ladies on reception. Our room was large and very comfortable, ensuring a good night's sleep after a day's sightseeing. Every morning we looked forward to the excellent breakfast (included in the price) to set us up for the day. Plenty of choice with hot offerings which changed daily, all efficiently overseen by Ayman who made sure everything was kept topped up and tables quickly cleared. The subway is a couple of minutes walk away, making it easy and cheap to reach the various boroughs of New York. We would have no hesitation in choosing this hotel for a future visit to New York.

"Great Experience"

5
26/09/2018

This was the first time we stayed in New York. We wanted to stay close to Manhattan without spending a fortune. This hotel met all of our expectations and more. It was a very comfortable room , very clean, convenient to the subway, and had the best Breakfast I have ever had that came free to the room. Ayman was very helpful in the breakfast area and Sade was very helpful at the reception desk. I would definitely stayed there again. The only thing I would warn you is to plan out you subway trains ahead of time especially if it is over the weekends when they do a lot of their maintenance. Other than that everything is great with this location.

"Visited New York for the first time"

5
25/09/2018

This was my first time in New York and I was actually thinking about Homer Simpsons first trip to the big city but I was pleasantly surprised by the friendly nature of the people there. The receptionist at the front greeted me with a smile and bottles of water. Then being a morning person, I went down to breakfast 30 minutes before it opens, I was politely told by a girl named Sultana that I was early as they were still preparing for breakfast. Nonetheless she offered a snack to tie me over. After that when I went down during their normal breakfast time, she made sure I had everything I needed.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
We are so honored you chose us for your first trip to New York! It is so wonderful to hear you had such a great experience and found our staff to be so helpful and friendly. Our breakfast is very popular among guests, and can get busy during the morning time, and I am so glad our staff still ensured you had everything you need. Best Wishes, Mustafah Syed General Manager

"Excellent service"

5
23/09/2018

A big thank you to the front desk employees for their welcoming and customer oriented approach and to employees responsible for breakfast service. Ayman, thank you for repeatedly going beyond your duties! Breakfast was delicious, even better than last time I visited.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
We were so glad to have you again! Our staff works hard to provide the best experience to our guests, and it is wonderful to hear you found them to be so attentive and go beyond their duties in the breakfast room and at the front desk. Thank you for staying with us, come again soon! Best Wishes, Mustafah Syed General Manger

"Saved the end of our honeymoon."

5
21/09/2018

What a great hotel right near a tube stop and a great price we were severly let down at our first hotel and were ready to come home early from our honeymoon but then the two ladies on the front desk Monika and Sade made us feel so welcome that it completely changed our mind set and we were able to enjoy our last couple of days in new york what a credit to the hotel and city of new york those two ladies are they deserve a pay rise we will deffinatly stay again next time we are in the area.

"Very good experience"

5
19/09/2018

Very good service, at a good price. No problem during the stay. Simple and fast check in and check out. Good predisposition of staff, especially Ayman and Monica. Easy transportation to Manhattan via subway line F 1 block away. Full breakfast. Gym and high speed internet.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
Providing a great experience for our guests is so important to us, and we believe it's all in the details. The internet, location, quality service, exercise room and complimentary breakfast are just some of the things we provide for our guests. Thank you for choosing us for your trip to New York, come back again anytime! Best Wishes, Mustafah Syed General Manager

"Nice hotel, great breakfast, close to several subway stations"

4
19/09/2018

The hotel is great, clean and safe, really close to the subway station. We walked to Manhattan... really close. The breakfast is great, people so nice,, Ayman and a lady who I don't remember the name.... There are not much places to have dinner around, unfortunately.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
It is so wonderful to hear you found our property to be a clean, safe place to rest after a long day of sight-seeing, and our breakfast the perfect way to start your day. Thank you for staying with us, please come again soon! Best Wishes, Mustafah Syed General Manager

"Good clean and especially nice bfast service."

5
19/09/2018

The room is clean and breakfast is simple and good. Ayman is the one on duty for breakfast and he went beyond his duty to help us fill our water bottles. He is friendly to my two young kids too. He made the day start off happy and cheery!

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
Quality service is our top priority, and we always strive to go above and beyond for our guests. It is so great to hear you found our staff so attentive and experienced such wonderful service. We were so glad to host you during your trip, we hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Brilliant chef"

5
18/09/2018

We can't complain in the slightest about our stay here. Very close to the subway station which brings you to central new york city. Breakfast each morning was superb. The chef Ayman was always so nice amd friendly and always happy to help. He made sure there was enough variety of breakfast each morning for the guests. He really made our stay 5*. Rooney!

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
Our complimentary breakfast is carefully made with a wide variety of fresh foods, with something for everyone. It's popular among guests and can get busy during the morning times, so our staff works hard to keep things running smoothly. I am so glad you found it to be superb and our staff great. Please think of us for your next trip! Best Wishes, Mustafah Syed General Manager

"Great stay in a convenient location"

5
14/09/2018

We had a fantastic time in NYC and the Best Western Plaza LIC really helped make our first visit to the USA a great one. On arrival we were really quickly and efficiently checked in by Stephanie who was so friendly and gave us information on the local area and best ways to get in/out of Manhattan. Also she gave us information leaflets for the subway and various attractions. We booked a king room with city view which was great. The bed was nice and big and the aircon was fantastic. (VERY hot week in NYC!!) There is a coffee machine in the room which is great and we used this every day. The showers are decent and the cleaning is also very good. Nice TV with plenty of channels and a good sized fridge. There is also a free to use safe in the wardrobe. In the main reception is complimentary cold water, decaff and regular coffee and tea which is so good after a long day walking around NYC. There is also a seating area and an ATM. Also you can have your luggage locked away on check out day if you have a late flight to collect before going to the airport. Breakfast is decent and varied each day, and we were well looked after by Ayman who was very attentive and always greeted us with a friendly smile. He keeps the breakfast lounge clean and topped up always. The subway is literally a 2 minute or less walk away and on the way is a small convenience store for any esssntials. You have to cross the road once but it is not a busy crossing plus on weekdays there is a friendly NYPD traffic officer who helps with crossing. The F line subway takes you directly to manhattan and in 3 stops you are at the rockefeller centre, one more stop then its 42nd and times square! I must agree with many on here who say that the surrounding neighbourhood does look quite rough, however we had absolutely no issues whatsoever whilst we walked through there during the day or night. All in all a great stay made better by the Best Western Plaza and we would highly recommend staying there and would definitely be back again! Stephanie and Ayman should be commended for their efforts!!

"Great stay!"

5
10/09/2018

My husband and I were looking for a hotel on Manhatten Island for a x5 night stay but couldn't find one which was within a price range. We finally found the Best Western on Long Island instead and were pleasantly surprised. The room is massive, very well maintained with daily room service. The breakfast was amazing with wonderful service from Ayman, even in the early hours! This hotel is a short 2-3 min walk on the subway which connects you to all the attractions. There is also a 24-hour fitness center which we used to not feel so guilty about the amount of pizza we consumed! Friendly staff, comfortable bed, great spot. Highly recommend this hotel for your next NY stay.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for the five-star review! It is wonderful to hear you enjoyed our amenities such as our complimentary breakfast and 24-hour fitness center, comfortable rooms and found our staff to be so accommodating. Thank for your choosing us for your trip to NY, we hope to see you again soon! Best Wishes, Mustafah Syed General Manger

"Awesome stay"

4
10/09/2018

My experience at the best Western was very comforting and very accommodating. It is in a very good location, the subway is close by, and is easily accessible to travel anywhere. It is fairly priced and I highly recommend it.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
We are so glad you had such an awesome stay, and that you'd recommend us! We are so glad you found our staff to be accommodating, our location convenient, and your stay overall very comforting. We were so glad to have you, come back soon! Best Wishes, Mustafah Syed General Manager

"excellent experience with very affordable value"

5
08/09/2018

I have some personal errands to run in the midtown, and booked this hotel about 2 weeks prior to the travel at the price of 109 per night for a room with queen bed facing the river. The room was clean and everything was in order. I checked in early (a little before noon), and it took about 10 min for the staff to check whether there was room available and was cleaned. The best part was that I could get into midtown within 20 minutes by riding the F line subway. The only thing that I'm a little surprised at was that the overnight parking was a little pricey (25 per night, well~it's not pricey, but feels somewhat pricey compared to the hotel cost), and I would suggest being clear about the parking cost on the website.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
We are so glad you found our location and property to provide an excellent experience during your visit to New York. Being so close to a subway connection, our location provides great access to virtually anywhere in Manhattan. I am glad you found this to be so convenient! Please stay with us again next time you visit New York! Best Wishes, Mustafah Syed General Manager

"Amazing breakfasts!"

5
04/09/2018

I came to New York for 4 nights with my son and daughter. Fab hotel with friendly and helpful staff. It is only a 2 minute walk from subway and although the area looks a bit rundown, we never felt unsafe. Our air conditioned room was on the 7th floor and had fantastic views of Manhattan. The price for room included amazing buffet style breakfasts with a choice of hot and cold food which changed every day we were there. We were really looked after by Ayman. I have never stay at a Best Western Hotel before but would highly recommend

Best Western Pl... L, Front Desk Agent at Best Western Plus Plaza Hotel, responded to this review
Dear Yvonne G, Thank you for taking the time to write such a nice review regarding your stay at our hotel. Your comments are very important to us and help us to continue to provide excellent customer service to our guests. We hope you will continue to use Best Western Plus Plaza Hotel for all your hospitality needs. Warmest regards, Stephanie-Front Desk Agent Best Western Plus Plaza Hotel

"US Open Tennis"

4
04/09/2018

The Best Western Plus was a very clean hotel with good sized rooms (2 double beds), and a big bathroom. The hotel offered a very adequate breakfast buffet as part of the booking. Wifi was excellent and free. Staff was friendly, helpful and sincere. At first glance the location seems a bit rundown but the area seems to be undergoing a bit of a comeback. There were several nice restaurants within a couple of blocks walk or drive.

"Very helpful staff!"

5
03/09/2018

I would like to highlight the staff of the Best Western Plus Plaza Hotel, especially the front desk staff and Ayman, who worked the breakfast buffet. They were all extremely helpful in choosing nearby restaurants, finding transportation, and addressing any needs. The included breakfast had great selections and changed every day, they kept the area very clean and was never short on food. They were some of the kindest staff I have interacted with in my travels! Our room also had an amazing view of Manhattan!

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
The staff in our breakfast room work hard to keep things well stocked and running smoothly, especially during the busy mornings. It is so wonderful to hear that you enjoyed it and found it to be the perfect way to start your day. Thank you for choosing us during your trip to NYC, and we hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Generally good"

4
02/09/2018

Hotel is good without being spectacular Rooms ok, but a little tatty Breakfast is ok, but very busy and little room Location is ok - but not in a great area Price was good in relation to Manhattan however I booked a pay on arrival room, and they charged my credit card straight away. BW customer services agreed I was correct, but did not intervene, which ultimately meant I was unable to access a better deal later on

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
We genuinely appreciate your feedback on your recent stay with us, as we are constantly looking for ways to improve our services for our guests. We are so glad you found your stay to be satisfactory overall, and that you chose us for your trip to New York. Please visit us again soon! Best Wishes, Mustafah Syed General Manager

"Took excellent care of my 97 year old father in law. "

5
30/08/2018

My father in law needed to stay in a hotel in his neighborhood while renovations were being made in his apartment. King suite room was very comfortable for him. Ayman in the breakfast area went out of his way to be helpful.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
We were so glad to be your father-in-law's home away from home while renovations were being made at his apartment. I am so pleased to hear his room was very comfortable and our staff did a wonderful job at making him feel accommodated. Please come back to stay with us anytime! Best Wishes, Mustafah Syed General Manager

"Good Value and Very Clean"

4
30/08/2018

Pros: Very clean, updated room; hair dryer, iron and ironing board; gracious, friendly, helpful staff; decent breakfast; in and out parking, near subway. Cons: Parking $25; sketchy neighborhood. We had to modify our reservations a few times prior to arrival, and the front desk staff was accommodating and friendly, with no extra charges incurred to change nights.

"Value for money"

4
29/08/2018

Perfect location near subway. A lots of variety for breakfast every day.Very helpful staff.I would like mention Ayman at the breakfast and Monika at the front desk. The cleaning service was ok and we had clean toilets every day.Although there has been a renovation some parts looked old and dirty (like carpets and paper walls). But we had an excellent stay near Manhattan with very good price.I would strongly recommend this hotel !

"Amazing"

5
28/08/2018

The best bed, linens, pillows ever. The cleanliness was fantastic and the gentleness of the attendants was amazing. At last, the breakfast was an experience it self: never had such a great break fast in our lives ;-)..it's truth.

"Very nice hotel"

4
27/08/2018

The room was spacious and clean. Very comfortable bed. Room had a safe, iron and ironing board as well as hair dryer. The front desk people, Monica and Jackie, were very friendly and helpful. They do also offer a complimentary breakfast and Wi-Fi.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
Our rooms are designed to be comfortable and perfect for our guest's needs. We understand the importance of a great bed to rest after a full day of exploring. I am so glad you found the room to suit your needs. Please come again anytime! Best Wishes, Mustafah Syed General Manager

"Great place to stay !"

5
23/08/2018

Our room with the view on Manhattan was really nice and clean. The staff was very kind and concerned about our wellbeing. The choice of food in the breakfast buffet was excellent and Ayman always makes sure that everything was OK. Would definitely be my place to stay for my next trip to NYC !

"Yasmin and Ayman were great making sure we were happy with our continental breakfast! They were both kind and helpful."

4
22/08/2018

The room was great! We didn't need our bed made and we just looked for the housekeepers when we needed towels. The employees at the front desk were all great and very helpful when we needed to know about details of who to call and where to go for our meals. The bed and pillows were perfect and quite cozy. We slept very well. The bathtub didn't drain very well but the shower and hot water was perfect.

"Upgraded And Still A Great Value"

5
22/08/2018

We have been staying at this property on our NYC visits for many years now. When we first started staying there, it was a very good value and super convenient for our needs, The rooms were clean and comfortable and service excellent but the included breakfast buffets left much to be desired. A few years ago, they upgraded the breakfast to an above average spread. Over the past year, they upgraded to a Best Western Plus. Despite the uptick in pricing, the hotel is as good a value as it ever was. Remember, it's just a very short walk to the F train which gets you into Manhattan in just minutes. If you prefer a cab or Uber, you can get to the Upper East Side for maybe $12.00 (even less with Uber Pool). The staff is extremely friendly and helpful especially Jasmine (who has been there so long that we consider her a friend) and Lyman-Just a delightful guy!

"probobly one of the best budget hotels in new york."

4
16/08/2018

Firstly I will deal with the negatives. not the best neighbourhood. its ok if you want your car servicing breaks done anything to do with car parts etc is all along the opposite side of the road. only 2 lifts here which can be a inconvenience at peak times (breakfast) Now for the posotives. the staff are superb,Stephanie ,kim ,& Monika were extreamly helpful & could not do enough for us. The rooms were ok .plenty of wardrobe space ,an excellant coffee machine with good coffee.,plenty of points for our electrical goods ,& a large tv screen ,a safe olso in the room & plenty of toiletries in the bathroom. Breakfast was plentyful all you can eat eggs, bacon, pancakes , Danish pastries. there is also coffee on tap all day in reception. The hotel is two blocks away from the subway,where you can be in time square in about 15 mins. there are no restraunts nearby but some delies to get food. All in all we had a good stay here but if money was no object i would stay nearer downtown. One last thing i must say in favour of the hotel & staff,is that we arrived at about 10.30 am & we knew our room would not be ready not only did they store our cases for us tyhey even offered us breakfast ,i thought this was a terriffic gesture.

"Service"

5
15/08/2018

Great service provided by the staff, especially the breakfast staff (Ayman, Yasmin, Soltana)! Thank you! The hotel is very clean and accommodating. There's fast wifi and coffee and tea available at all times. Would definitely recommend!

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
Our breakfast room is quite popular among guests and can get crowded during the busy mornings. Our breakfast staff work hard to keep everything running smoothing, and I am so glad you found such great service with them. Thank you for staying with us, we hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"breakfast server"

5
15/08/2018

Ayman and Yasameen showed great customer service. i would come again. i enjoyed there hospitality they had amazing hospitality ayman is a very nice guy sultan is also a good guy Sultana is a very sweet lady

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
Our staff works hard to go above and beyond for our guests, because quality service is our top priority. I am so glad you found them to be so friendly and accommodating, providing amazing hospitality throughout your stay. We are so glad to hear you'll come again, and can't wait till our next opportunity to provide exemplary service. Best Wishes, Mustafah Syed General Manager

"Still very good value for money."

4
15/08/2018

This is my second review of this hotel as I stayed here again after one year. My opinion is still the same, viz it gives you the best value for money. Breakfast is very good and the location is excellent, 5 minutes walking from the metro station which brings you straight to the center and to almost any spot in Manhatten.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
We are so glad to have you once again! Thank you for staying with us, and it is so wonderful to hear you found our complimentary breakfast good, the location perfect for exploring, and our property to be a great value. Please stay with us again soon! Best Wishes, Mustafah Syed General Manager

"My Go To Place in New York"

5
12/08/2018

This is about our third time here, and I can't see us staying anywhere else in New York. The price is right, and two subway stops and you're smack dab in the middle of Manhattan (so to speak). The free breakfast is stellar, and Ayman, who works in the breakfast area is particularly helpful and eager to please. If you're staying in Long Island and you're not staying here, you're probably doing it wrong.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
We are so honored to be your go-to place in New York! We work hard to go above and beyond for our guests and I am so glad you continue to have such pleasant experiences at our property. We absolutely love having you, please visit us again soon! Best Wishes, Mustafah Syed General Manager

"Exceeded our expectations!"

5
09/08/2018

We absolutely loved our stay at the Best Western Plaza! We were in NYC for a week and chose this hotel based on its proximity to a subway stop and that it was a very affordable alternative to staying in Manhattan. We were a little wary of the neighborhood, but other reviews deemed it safe and we agree. It is next to a housing project but we never felt unsafe walking to and from the subway, even late at night. The F line subway is only a block away and in about 15 minutes (or 3 stops) we were in mid-town. It is also conveniently located near some restaurants and a deli. My husband got his NY egg sandwich fix at the deli next door and we got delicious Chinese takeout twice from Friendly's down the street. The staff were all very kind and courteous. In particular, Ayman in the breakfast room was always smiling and helpful. He greeted us each morning, made sure all of the tables were clean and offered to clear our dishes. He really went the extra mile! The breakfast was fantastic! Definitely the best complimentary hotel breakfast we've ever had. There was so much variety every day: breads, pastries, eggs, potatoes, meats, fruit, yogurt, hot and cold cereal, juices. Each day the entrees changed so that we weren't stuck with the same options for the week. The cooks really did a great job preparing the food! When we made our reservation, we spent the extra money for a room with a view and we were not disappointed. We had a corner room on the 9th floor (room 901) where the view from our bedroom window was amazing! The view we had of the NYC skyline was something we wouldn't have had if we were staying in Manhattan. Our room was spacious and clean. The hotel itself is quiet but you do hear outside traffic noises...to be expected in NYC though. This hotel seems to be very popular with international travelers. We loved hearing the languages and accents of the other guests, mostly from Europe. The hotel staff told us that 98% of their guests are from outside the U.S. We will definitely be returning to this gem of a hotel on future trips to NY and highly recommend it to others!

"Very good experience!"

5
09/08/2018

The breakfast is very good. Ayman is a very good stuff here. We saw him everyday. He helps us everyday. Next time we arrive New York, there is a high chance that we will still select this hotel. In general, a very good experience

"A good hotel choice for visiting NYC"

4
09/08/2018

We booked a four-night stay at this hotel due to its above average reviews. But ran into trouble since my husband not familiar with member points redeem procedure. He has been a Best Western loyal member for years and planned to use his points for the stay. Since he booked online under uncancelled condition and made calls to request points redeem,which the hotel wouldn't honour. They insist the online booking we did cannot be switch into points redeem choice which should be done via another special telephone booking system. We have called from Canada several times trying to negotiate with hotel manager but failed. My husband finally paid the whole amount with his credit card, even Best Western head office service center cannot persuade the hotel to change their decision. Besides above troublesome booking issue, the first night we were shocked by the noise caused by elevators next to our room. I had serious headache and could not handle the noise. After strong request, the front desk kindly helped to arrange we move to next hotel, Sleep Inn, for one night. And promoised the elevators would be fixed next day. And they did. So we dragged our luggage through rear parking lot back to our original room for rest three nights. What a dramatic situation we ran into! Basically the hotel meets all good aspects of other reviews; clean and comfort beds, various breakfast, good services and close to subway. No complaints. And thank all hard working staffs providing good services during our stay. But if the hotel can handle our booking troublesome more flexibly,we'll more appropriate.

"Breakfast"

5
05/08/2018

Ayman is a best Waiter.Service and cleanliness are very clean. He is very friend. Good Job!!! Breakfast is delicious. The bed is very comfortable. New York is a good city. I will come back next time.thank you.

Best Western Pl... L, Front Office Manager at Best Western Plus Plaza Hotel, responded to this review
Dear Guest, We appreciate your time and comment regarding your stay with us. Ayman , sends his appreciation and would like you to know that the staff at the hotel has a common goal. That is to make each guest stay, a Great one. From the warmth of our welcome, to the thoughtful choices at breakfast, to the ease of checking in and out, to the cleanliness and coziness of our rooms, to the assistance that we all are here to provide. Thank you and we are looking forward on your next visit. Our warmest regards, Monika

"Nice place to stay"

4
02/08/2018

This is a great hotel to stay with family. The breakfast (free) is the best part and the person Ayman was courteous while serving and his hospitality was wonderful. The attractions like Brooklyn Bridge, 9/11 memorial etc. were 30 minutes when we took a cab.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
I am so glad you took the time to visit our hotel. Our guests are always are priority. From complimentary breakfast to free wifi, we make sure you have the perfect way to rest from your long days of exploring the city. We hope to see you again soon. Mustafah Syed General Manager

"Bedbugs! Warning! Bedbugs!"

1
02/08/2018

This hotel has bedbugs! I found the one pictured in my bed, and brought to the front desk manager, along with all of the bites on my arm, neck, and foot. The front desk manager offered me a one night refund on a three night stay. BUT because I booked through a third party (Trip Advisor/ Agoda), they can't process until they had confirmation from the third party. So far, nothing. I honestly don't expect anything at this point. If something changes, I will update this review. Stay far away from this hotel.

"Best atendiment ever!"

5
01/08/2018

This was my third time staying at the Best Western Plaza Hotel in New York. I had a great experience with the attendants on my third stay at the hotel. They helped me a lot, were attentive and efficient. Especially Sade and Jackie from the concierge.

"This place has the best 5 star service for budget savvy travelers. "

5
01/08/2018

We arrived here on a Monday and left on a Wednesday. The breakfast was the best I've had with these type of chains. In New York this is definitely a great place to stay for price you get a lot of value. As a value investor and student of Warren Buffet, I would say Warren would be proud. Lastly I want to thank Mr. Ayman, he was always so kind and helpful during our breakfast. He made us feel welcomed.

"Best deal in NYC area!"

5
01/08/2018

It was a surprise to stay at this hotel. We didn't expext too much because the price was one of the lowest in NYC area, but the quality in service and instalations is outstanding. Excellent service, the staff is very helpful, the rooms are really comfortable, one of the best things is the breakfast, it adds a plus to the whole experience, tasteful, with different food options and the dinning room was very clean. I declare it my home at NYC!

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for taking the time to review our hotel. I am so happy to hear that you had such a wonderful experience while staying with us. We believe that little details make a big impression which is why we always make sure that everything is taken care of. From our complimentary breakfast to our comfortable beds we want you to feel like it's home. We welcme you back at any time. Mustafah Syed General Manager

"Excellent Value for money!"

5
26/07/2018

We stayed here as a family of 2 adults and 2 teenagers for 3 nights at the beginning of July. We were greeted by a friendly receptionist and efficently booked in. Our room was clean as well as the other guest areas in the hotel. The air con also worked well in our room and was tested through a heat wave. I found the ladies on reception extremley helpfull and knowledable, they supplied maps and directions as good as any conceirge i have encountered! The buffet breakfast was excellent value for money and although tables could be limited at busy periods ,the kitchen staff that was there each morning who was called Ayman was so quick at clearing tables and replenishing food- We never had any problems and were really impressed. Well done ! The location is ideal and very easy to get in and out of Manhatten. Dont be put off by the neighbourhood as mentioned in other reviews. It's not the prettiest but we found it perfectly safe and friendly as we walked back at night. There was a small grocery store a couple of doors down from the hotel which was ideal for buying cold beers/drinks and snacks. I would definitely stay here again and would recomend for customer service and cleanliness.

"Decent hotel only 10 metro minutes from Manhattan"

4
25/07/2018

We stayed for two nights. Metrostation 21st at appr. 300 metres from hotel and only 10 minutes away from Manhattan. Rooms are ok and clean. Personnel is helpfull. Breakfast - in relation to US standard - very good! Absolutely worth staying if Manhattan itself should be no option for you.

"Five stars!"

5
24/07/2018

Excellent experience at Best Western Plaza Hotel. Next to 21st Queensbridge subway station and comfortable rooms! Great breakfast and staff! Thank you specially to Ayman for his good service at breakfast! Greetings from Spain!

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
We welcome you from Spain! We are so honored you chose to stay with Best Western, and thank you for the five-star review. It is wonderful to hear you had an excellent experience with us, and enjoyed your trip to the Big Apple. We hope you'll come visit us again soon! Best Wishes, Mustafah Syed General Manager

"Great value"

5
23/07/2018

This was my second time staying at this property. It's two blocks from the F line and a few bus lines also run from the front of the hotel. There's several places to eat on the way back from an afternoon or evening on the town. The rooms are quite comfortable, the breakfast options are varied and accommodating of several dietary restrictions. The staff is professional and friendly. I hope whenever I return that I can book here again.

Best Western Pl... L, Front Office Manager at Best Western Plus Plaza Hotel, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 718-880-3853. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Monika C. Front Desk Manager Best Western Plus Plaza Hotel

"Russian"

4
23/07/2018

We're staying one night ! There was a bit of inconvenience when checking in, but the hotel Manager was very attentive and solved all our problems! Many thanks to the hotel Manager and the employee at the reception-Khaled ! I want to Express special gratitude to the worker of the kitchen - Sultan - very friendly and attentive ! We will definitely return to this hotel again !

Best Western Pl... L, Front Office Manager at Best Western Plus Plaza Hotel, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 718-880-3853. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Monika C. Front Desk Manager Best Western Plus Plaza Hotel

"Great Place to Stay in NYC"

5
19/07/2018

My visit was great. Staff was very kind & knowledgeable. Location is a block from the 21st Street/Queensborough Train. LGA is within 5 miles of the hotel. Close to a few restaurants and a mini-market - which is open 24 hours.

"Watch out for your bill here! Otherwise rooms are OK. Near the F train."

2
18/07/2018

I have never had disputes about a bill at a hotel, until I arrived here. I showed my email stating a quote for 3 nights, and they tried to get me to sign a statement accepting various things, including a new quote that was significantly higher (25% higher). I was told that I couldn't stay if I didn't sign. I signed, but bracketed off the new price, and stipulated that I did not accept it. I travelled 4,000 miles and reserved 2 weeks ahead, I wasn't ready to search for another hotel at this time (AND NO ONE SHOULD EVER HAVE TO DO THAT). I sent the email with the original quote to the office email, but got no response. When I left, I got another bill that was yet higher (over 50% higher than original quote). I again refused to sign. That new and higher amount was reflected on my credit card. I sent emails to the front office which again were not answered. I then sent emails to Best Western Customer service through website, but emails were not answered nor acknowledged. I called their line, but was put on hold indefinitely. I now must personally boycott Best Western. Again, the rooms were fine, It's near the F train. But something isn't right about the communications, front desk personnel and billing. One other thing: I asked for a room in the back to avoid traffic noises. They seemed to think they were helping me by giving me a “corner” room, which in fact did face the street. But with the air conditioner on, it was ok. The offer of a corner room further showed their lack of experience and desire to deceive rather than speak the truth.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
It is extremely disheartening to hear of your experience during your stay with us. I appreciate your bringing feedback on your experience with our staff and communications to my attention, as we are always seeking ways to improve our customer service. Thank you for your honest review, and we hope you'll give us another chance in the future to give you a more positive experience. Best Wishes, Mustafah Syed General Manager

"2nd visit back to this hotel"

4
17/07/2018

We had previously stayed at this hotel and enjoyed the location, beds, hot showers and free breakfast, so when I had a girls NYC trip coming up I recommended that we stay here. The location is still awesome, close walk to the subway, and about 15mins to downtown NYC from there. Beds and rooms were great as well, hot showers...not so much. We made the hotel aware, and they had their handyman up to our room in recod time, only about 2-5mins since we called down to the front desk. It was a odd experience from there. We turn on the shower water, let it run and it got to luke warm at best. The handyman said that there was nothing wrong and the water was hot. I was so baffled, because he was straight up lying to my face. I even compared the sink tap water which was hot, just as the shower should be. I called the front desk again, explained what the handy said and explained that we were not taking cold-luke warm showers, and they offered to have us switch rooms, even allowed us to test the water before we aggreed to move all of our stuff. Thank goodness! The water was hot in the second room! The front desk staff were great! They held our bags on arrival, and on check out day while we explored the city and made the most of our time in New York. The hotel was fully booked because it was over American Thanksgiving, and the breakfasts were once again great. I think that I had waffles, freash fruit, eggs and made a yogurt granola chocolate chip parfait every morning!

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for choosing to stay with us again! I am so glad you enjoyed your stay with us and appreciate your feedback on your experience with the handyman. I am also glad you enjoyed our complimentary breakfast each morning and found that even though our property was fully booked, our staff made sure to keep everything running smoothly. We hope you'll stay with us again in the future! Best Wishes, Mustafah Syed General Manager

"Value for money"

5
17/07/2018

If someone wants to avoid overpriced hotels in Manhattan, this is the alternative. The neighborhood has nothing interesting,and seems dangerous, but it is not. Nobody looking suspicious ever bothered us, and we stayed for 10 days. The subway station is very comfortable- only 4 minute walk. The only problem we had, was that due to station maintenance, there was no connection to Manhattan for two and a half days. We had to use the Queensboro Plaza station, which is about 10 minute of unpleasant (and a little bit dangerous) walk. Excellent WiFi throughout the hotel. The room was comfortable with all the necessary amenities, and the bathroom huge for a hotel room. Although the room was very clean when checking in, the everyday cleaning needs to be improved and I do not mean the floor carpet ( which could not be vacuumed with our luggage on it). The bathroom floor was cleaned every day except from behind the door, which was swept the last day (hair was accumulating there). The breakfast was very rich with a wide variety of goods. Ayman was welcoming and caring for everything. Front desk staff is very polite always smiling and willing to help, with Stephanie and Khaled to be my favorite ones. The free coffee, tea and water at the reception area, saved our lives.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
It is so great to hear you found us to be such a good value! Thank you for choosing to stay at our property, and I am so glad you enjoyed your stay with us. I am pleased you found our front desk staff to be friendly and accommodating, and we appreciate your feedback on the cleaning services, as we are always seeking ways to improve. Please stay with us again soon! Best Wishes, Mustafah Syed General Manager

"City trip 12-16 july 2018"

5
16/07/2018

Nice hotel, all staff is very friendly, great breakfast. Would go here again. We stayed in a double queen room sufficiënt space for 4 people an their luggage. Plenty glutenfree options to chose from for breakfast.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
We are so glad to hear you'd stay with us again! I am pleased you found your room to be comfortable and sufficient for 4 people and enjoyed our amenities and service from the staff. We work hard to make sure our guests' experience is as great as possible, and I am glad you found your stay to be so positive. We can't wait till your next stay with us! Best Wishes, Mustafah Syed General Manager

"An amazing place to stay in NYC !"

5
12/07/2018

It's our second time in NYC and we haven't hesitated to come back to the Best Western Plaza ! The rooms are big, clean and quiet, the beds very comfortable and the breakfast is just amazing ! You have so much choice and so much to eat !!! Everybody in the hotel made their best to make us feel at home but we want to give a special thank to Khaled at the front desk and Ayman from the breakfast team. Ayman was very nice to us and more than helpful. And the second day we met Sultana in the other breakfast room and she was very kind to us too and very professional. So thank you to this amazing hotel team and be sure we ´ll be back :-)!!!

"Loved the hotel!"

5
09/07/2018

We stayed there with points. While it is a bit expensive looking at the prices they offer, they offer amazing service. The rooms were clean, we were greated with smiles, and were thanked for being members. I think the fd lady's name was Stephanie (I apologize if I didn't get it right), and she was amazing! So polite and knowledgeable about everything. Lovvvvvvvvveeeeeeeed it!!! Very close to the subway (one line is 2 min away and one line is 10 min away) so you can use public transportation rather than UBER. (I wished they offered laundry as we desperately needed it. :( )

Best Western Pl... L, Front Desk at Best Western Plus Plaza Hotel, responded to this review
Thank you for choosing Best Western Plus! We are so happy that you enjoyed your stay with us. We hope to see you again. Thank you Sade, Front Desk

"Good location, for a good price"

5
09/07/2018

While many hotels in Manhattan offer tiny rooms and no breakfast for a $$$ price, this hotel has big guest rooms, reasonable prices, breakfast included, and it is just two metro stations away from Central Park. It is really close to the 21 Queensbridge metro (F) and Queensboro Plaza (7, N, W). Another good thing about it: the beautiful Roosevelt Island is right in between the hotel and Manhattan (just one metro station), where you can go for a nice walk, and take the tramway over the East River.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for the five-star review! I am pleased you enjoyed your stay with us, and that you got a chance to enjoy our complimentary breakfast, which we work hard to keep stocked with a wide variety of fresh, hot items each morning. It is great to hear you enjoyed touring the city so close to our hotel, and found our location convenient. Please visit us again soon! Best Wishes, Mustafah Syed General Manager

"I love their breakfast taste"

5
08/07/2018

I have a wonderful stay in this hotel all the Time The chief Ayman has made a real difference in the place when e walks in between guests and ask if any one needs help ?? Very Friendly, very classy and wonderful place to enjoy

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
I am so glad you found our property to be such a wonderful place! Thank you for choosing the Best Western Plus Plaza Hotel, we are so glad you enjoyed your stay with us. It is great to hear you enjoyed our complimentary breakfast each morning, and found our staff to be helpful. Please stay with us again soon! Best Wishes, Mustafah Syed General Manager

"Superb"

5
04/07/2018

We enjoyed our stay very much, location is great near to the subway ( 200 m) ,very helpful & freindly staff espacially Monika & khaled at the front desk & Ayman in the restaurant. Breakfast was delicious & a lot of variation everyday..we ll come again.

Best Western Pl... L, Front Desk at Best Western Plus Plaza Hotel, responded to this review
Thank you for choosing Best Western Plus! We are ecstatic that you enjoyed your stay with us. We hope to see you again. Sade, Front Desk

"Best decision I ever made!!!"

5
03/07/2018

It's my first time in New York and decided to stay at the Best western here in Long Island City. The staff is very friendly and helpful. The rooms are very clean. The breakfast was amazing. Lots of options. There are great places to eat around here. My wife and I wanted to explore the city but we had our luggage with us. Monika and Sade offered to hold our luggage for us until we needed to go to the airport. They even offered to call us a taxi. If this isn't great customer service. I don't know what is. The next time I come to NY, this will be the hotel I choose. Thank you for such great customer service. You've made my first trip to New York a great one.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
We are so honored to be what made your first trip to New York great! It is so wonderful to hear you had such a positive experience at our hotel. Quality service is our top priority, and it makes me so glad you experienced that at our property. We hope you enjoyed your trip to the Big Apple, and we can't wait until your next stay with us! Safe Travels! Best Wishes, Mustafah Syed General Manager

"New Hotel close to F Train"

5
02/07/2018

The room was very large with King bed and a Divan. There was a Fridge and the Wi-Fi worked well. The F Train was about 4 minutes from the Hotel. The breakfast was good and changed every day. Monika on reception was very kind and helpful. It is about 20 minutes to Times Square. Would definitely stay again.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
So great to hear you would stay with us again! We are so happy you chose to stay with us during your trip to New York. I am pleased you found your room to be comfortable and the location perfect for enjoying the city, and got a chance to enjoy the complimentary breakfast during your stay. We look forward to your next trip with us, safe travels! Best Wishes, Mustafah Syed General Manager

"Good position to enjoy New York city"

4
01/07/2018

Near the "F" metro line (5 min by walk), the hotel is clean and with basic services but it's all ok!!! Not to much expensive and near the city. Rooms confortable. Very helpful staff (special tnx to Ayman).

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
We work hard to provide an exceptional stay for all our guests, and I am so glad you had a positive experience with us. It is wonderful to hear you found your room to be comfortable and the staff very helpful. Thank you for choosing to stay at our hotel, and we hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Clean and Comfortable Home Away From Home"

5
28/06/2018

The Best Western Plaza Hotel in Long Island City is a wonderful place to stay. The room is clean and comfortable, and breakfast is delicious. The 21st and Queensbridge subway station is close by and provides a quick and easy way to get to Manhattan; but returning to the station can be difficult after 9:45 p.m. because of subway repairs. The hotel is affordable, and a taxi is a great way to return after a late night in Manhattan.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
I am so glad you chose our hotel to be your home away from home during your trip to New York. It is wonderful to hear you found your room to be clean and comfortable, and got to enjoy our hot complimentary breakfast each morning. Our team works hard to make sure every aspect of your stay is satisfactory. Please stay with us again! Best Wishes, Mustafah Syed General Manager

"Decent hotel"

4
21/06/2018

Hotel is a short walk from the nearest metro station where you can board the F train into Manhattan. Rooms and breakfast are adequate, nothing too fancy but enough for us. The front desk helped us to upgrade to a larger room when we requested for it in the second night of our stay. Good service from staff. Great value on the overall. The carpark was very cramped and small, making it difficult for us to park our vehicle. There is nothing much of interest in the immediate neighbourhood and as mentioned by others it looks a bit grungy. But the major attractions are in Manhattan and you need to take the subway to travel around anyway.

"Good stay…"

4
21/06/2018

Stopped at the Best Western Plaza for a week on our first visit to NYC. All in all the stay was good and the added breakfast and free tea, coffee etc is a good addition other hotels should offer as standard. The hotel is right near to the metro station on the F line which is really convenient and easy to use. The only criticism I have is the various noises the bathroom light, bath, shower and air con made when turning on and off. Probably wouldn't have been an issue but after a week is likely to get on your nerves. Staff very helpful and cleaning staff certainly do a great job.

"Great hotel"

5
21/06/2018

Fantastic hotel, my fiance and I stayed for 6 nights, good size room, comfy bed, great shower, very clean, good breakfast, coffee in the hall was great. AC in the rooms was a God send. 2 mins walk to subway station and about 10 mins to times sq. Etc. If I am in NYC again this is where I will be staying!!

"Best Western- Jewel in the crown in New York"

5
18/06/2018

Just back having spent a week in this hotel and was really happy with everything. The breakfast in the morning was exceptional with courteous, professional and friendly service from Sultana and Ayman. All of the staff were very helpful and friendly. Rooms were clean and spacious with air conditioning, television, safe, fridge and coffee making facilities. The hotel was conveniently located just a few subway stops from the centre of New York (which is not too costly when you buy a weekly metro card) and was quiet. Just be careful at subway stops like anywhere in New York.

"Great Place to Stay..but"

5
14/06/2018

As many people have already stated, this was a very nice hotel in the Long Island City area. The two ladies at the front desk when I checked in were very nice and helpful. The room was clean and a decent size. The breakfast in the morning was good. I would totally stay here again. The one issue I did have was that the neighborhood that the hotel is located in is very sketchy. There is a housing project just south of the hotel that you have to pass on the way to the subway station. During the day, I felt safe walking by it, but coming back at night, I did not feel safe at all. There is some free parking on the street, but I would suggested asking for a parking spot from the hotel. They do charge $25, and it's first come first serve, but given the area the hotel is in, this would be a wise choice.

"Perfect hotel for our 1 week trip to NY"

5
14/06/2018

We (my wife, my daughter and me) spent 1 week in NYC. The hotel is very close to the next metro station. A daily highlight was the breakfast. Super quality and selection of the offered meals and an excellent service. Special thanks to Ayman, I give you 7 points therefore. In total a very pleasant stay.

"Perfect for our trip to NYC"

5
13/06/2018

My son and I spent a week touring NYC. Stephanie and Samantha were fabulous at the front desk. Easy hop on subways to get everywhere from Coney Island to the Bronx Zoo; Times Square to the Statue of Liberty. Breakfast was varied, plentiful and flavorful!! This hotel was affordable to boot.

"Great hotel & an even greater deal!"

5
13/06/2018

If you are looking to stay in NY anytime soon, Long Island's Best Western is the way to go. With a full breakfast, nice accommodations, and its close location to a subway station leading to Downtown Manhattan, this hotel is definitely a gem! The staff is friendly and willing too answer any questions you might have. Be sure to stay here on your next trip!

"Great value, Friendly and close to NYC"

4
08/06/2018

Best hotel in a the area for price, service, and location. Stephanie and Samantha made us so welcome, it was like being at home. Only issue is Ice machine is noisy. 3 Minute walk to subway then 15 minutes to Times Square. Also try the local ferry to Wall street.

"Excellent!"

5
07/06/2018

Great hotel! The breakfast is very good. There is a 24 hours coffee station in the lobby with coffee, milk, and tea. All the staff was very friendly, the girls from reception were amazing, the staff from breakfast too. I'll stay there again next time.

"Best Hotel I've stayed in. "

5
06/06/2018

I've been to a few hotels in my time across the world. This one has to be one of, if not the best I have stayed in. Located in Long Island Citt and what I would call the real New York. Real people around going about their daily lives. Free tea and coffee in the reception area, just what you need after a long flight from home. From day 1 and checking In, the staff can't do enough to help you. Friendly, polite and professional. We checked in to our room and received a call from reception to make sure everything was OK? The room was big, clean and had all amenities that you would need on a trip Lovely marbled bathroom with gels and potions that you may need. A shower to die for, not a usual hotel shower. This one has power and is enough to wake up any weary traveller. Breakfast was a mix of hot and colds, cereals, continentals and a varying array of sweet breakfast like waffles, pancakes and French toast, all served with Maple syrup. All in all, a fabulous hotel situated about 15 minutes from Manhattan. 5 stars from me.

Best Western Pl... L, Front Desk Agent at Best Western Plus Plaza Hotel, responded to this review
Dear Andrew, We are extremely pleased by the wonderful rating and review you submitted regarding your stay at Best Western Plus Plaza Hotel. We continually strive to provide excellent customer service and an extraordinary experience for our guests. We are in the process of upgrading some areas of the hotel and would love for you to see what we are doing. Please don't hesitate to contact us when making your next hotel reservations. Best regards, Stephanie

"best service!"

5
05/06/2018

We really enjoyed our stay here! Every employee was kind and at some point went out of their way to help us out. The breakfast was great and their staff was very alert and attentive. Ayman, one of the breakfast staff, held the door and garbage open and had a great attitude the whole time. I definitely recommend staying here.

"Good breakfast, thin walls, unnecessarily long checking in"

3
04/06/2018

We had a 6 night stay at the hotel from March 21-27. We arrived the hotel quite late. Check-in was smooth but there were several issues after that. First we spent two more times down to the front desk since the key cards do not work. After we finally got in. We found the door of the closet was broken, severely. So we visit the front desk the fourth time to get changed to a new room. Actually I don't understand why this happen. The door is broken initially before I move anything. So that must have been found by the housekeeper. There is no reason that the room is still assigned to a guest. Finally we got a room on the third floor. We don't usually like rooms with lower floors. But considering the slow elevators, it was OK. During the entire procedure the front desk was nice but still we felt that visiting front desk 4 times is neither necessary nor acceptable. The entire stay was smooth and breakfast quite good compared to the hotels nearby. The space for breakfast is also well-designed and large enough. (There are two rooms for the breakfast). The other main issue is that the wall is really too thin that we were waken up several times during the stay by the people running and talking in the corridor. Also, one day the front desk was crowded by people checking out and really chaotic and noisy while we were having the breakfast. In general the stay is OK. We appreciate the breakfast but there was a fair amount of things that the hotel could have done better.

Best Western Pl... L, Front Office Manager at Best Western Plus Plaza Hotel, responded to this review
Dear Guest, It is with sincere regret that we did not provide you with an excellent stay. We apologize for the inconveniences you encountered during your stay with us. We want you to know that your review is very important to us and it helps us to implement training where it may be necessary. All in all, we are happy that your stay was not a complete failure and you did enjoy most of it. Going forward, we would love to have you stay with us again so we can provide you with an exceptional stay. Best regards, Best Western Plus Plaza

"Excellent hotel, price & location. Good breakfast, bad waste. "

3
28/05/2018

My second stay at BW Plaza Long Island City, and that in itself speaks volumes… I chose to come back! Read my previous review for a more in depth account. In brief, this is still an EXCELLENT hotel for the price. Located in the Queensbridge area of Queens, it is just over the East River  only 2 stops and just minutes from Manhattan - and A LOT cheaper than Manhattan hotels. The rooms are of a good size, well kept & clean and the choice of breakfast is good and of a slightly better standard than what you would expect from a hotel of this class. The internet seems to have improved significantly since my visit in 2014. No longer did I experience a weak and unstable connection. I was even on the 12th floor this time and my connection did not drop once and I received fairly decent speeds. In truth, I would give this hotel an overall 5* rating. However, I am only rating this hotel 3* for one reason alone. The breakfast is good, the staff pleasant and friendly, however, I find the use of disposable plastic cutlery, disposable coffee cups and plates & bowls extremely unethical. Each morning just the waste created by my wife and I, on one table, was staggering. Multiply that by all guests, over 365 days, the breakfast waste alone from this one hotel is unthinkable. I've just spent three weeks travelling the States and I appreciate that it is not just this hotel, on the whole the U.S. seems to have a large waste culture and be some way behind the U. K. and Europe with regards to reuse and recycling. In these times where we should try and take a more ethical approach to living, I hope that the next time I visit BW Plaza (because there will be a third visit, for sure! ) I hope that this can be addressed and, the hotel can take the lead and implement a greener approach to it's breakfast. Other than this one negative, a perfect hotel in which I have had two amazing stays. Keep up the good work.

Best Western Pl... L, Front Desk Agent at Best Western Plus Plaza Hotel, responded to this review
Dear Bob, Thank you for taking the time to rate and review your stay at our hotel. We are extremely pleased with your comments and for giving us a "5" star rating. We would like you to know that we are in the process of renovating our breakfast area to include regular plates and rust free utensils. We look forward to seeing you again soon. Best regards, Stephanie Front Desk Agent

"It was a nice journey to New York City!"

5
26/05/2018

The Hotel is great 5 minutes to Manhattan with Subway Clean Rooms Breakfast was good (thank you Ayman and Sultana) Sauberes Zimmer. Die Tücher werden jeden Tag ausgewechselt. Heiße Getränke (Tee und Caffe) werden bis ca. 20:00 Uhr kostenfrei angeboten.

Best Western Pl... L, Front Office Manager at Best Western Plus Plaza Hotel, responded to this review
Hi Irina, We are so glad you enjoyed your stay at our hotel. I am very pleased to hear the breakfast workers were helpful and friendly. Our staff works hard to provide a comfortable and satisfactory stay for all our guests. Thank you for choosing our hotel for your trip, and we hope you'll stay with us again. Best Wishes, Monika

"Great Hotel People and experience"

5
23/05/2018

All people were so friendly at the front desk. Samantha, Monika and Khaled helped me alot always with a smile on the face and in a good manner. Roomservice did a great job as well. The Hotel Room was really clean and we got everything we needed. Windows lower the street noises well enough and the climate system works great easy and fast. Even after i checked out and hurt my ankle they helped me and gave me a place to sit/lie and rest. It was a great stay in New York and iam looking forward to book Best Western Hotel when i get back to NYC.

"They Super friendly"

5
22/05/2018

They helped me out with everything I needed. Samantha and Stephane thank you guys so much. They made sure that me and my family are satisfied with their service. The room was good and front desk workers are super friendly

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
We are so glad you enjoyed your stay at our hotel. I am very pleased to hear the front desk workers were helpful and friendly. Our staff works hard to provide a comfortable and satisfactory stay for all our guests. Thank you for choosing our hotel for your trip, and we hope you'll stay with us again. Best Wishes, Mustafah Syed General Manager

"Overall a decent place to stay"

3
22/05/2018

The hotel is near the subway station 21st Queesnbridge, so good connectivity with Manhattan and downtown. Room was good (although a bit smaller than my expectation) and was clean and functional. Breakfast could have been better. I would suggest to go early and have breakfast, as later the space is filled with guests and there is no place to sit.

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for staying at our hotel. Thank you for your feedback on our breakfast. As it is very popular among guests, we are continually working to improve our service and are thankful for your review. We are please you found your room clean and functional, and enjoyed your stay at our hotel. We hope you will visit us again soon. Best Wishes, Mustafah Syed General Manager

"Excellent"

5
08/05/2018

Had a great stay at this hotel in April for 6 nights. Good location as subway is 1 block down. Free breakfast was amazing everything you could possible want was provided. Also tea and coffee making facilities in rooms and in lobby. Staff at reception were very pleasant and helpful {Stephanie, Teesha and Niko }. If i visit New York again would definitely consider this hotel again

Mustafah S, General Manager at Best Western Plus Plaza Hotel, responded to this review
I am glad you were able to have such a long and enjoyable stay in the city. Our complimentary breakfast is a guest favorite, and I am glad you enjoyed it too. We always take care of the little things to make sure your stay is as enjoyable as possible. I am very pleased to hear the staff was pleasant. If you are in the area again we sincerely hope you decide to stay with us. Best Wishes, Mustafah Best Western Plaza

"Amazing service, distance and price."

4
04/05/2018

Amazing service is prodvided at this hotel. Stephanie from the front desk is the kindest, warm hearted, sweetest and most amazing lady we have met during our trip to NYC. She was very helpful, attentive and thoughtful, thank you so much Stephanie. We hope to see her soon during our next trip to NYC. Breakfast is amazing, the rooms are clean, bathrooms are awesome and prices are very good.

Best Western Pl... L, Front Office Manager at Best Western Plus Plaza Hotel, responded to this review
Hello, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely, Best Western Plaza

"Pleasant and comfotable"

5
03/05/2018

A very supportive and pleasant staff at check-in. Their handout on directions to NYC attractions by subway(train) is extremely helpful. The hotel is less than 5mins walk to the nearest station...so convenient. Their buffet breakfast selection is good. Room and bathroom is clean. Hand and face towels are provided as well. A very satisfactory stay.

Best Western Pl... L, Front Office Manager at Best Western Plus Plaza Hotel, responded to this review
Dear Guest, Thank You so much for taking time out to give your feedback. You comments are very important to us and helps us to improve our overall services and amenities you and all future guests. We are pleased to know you've enjoyed your stay with us and hope to see you again in future. Best Wishes, Monika

"Suprisingly excellent"

5
01/05/2018

Neighborhood a bit grungy, but otherwise the experience was great. We were welcomed by a friendly and efficient front desk person. By NYC standards, the room (a king bed) was huge, with a view of 59th St Bridge and Manhattan. The breakfast was good quality. We couldn't figure out how to actuate the shower, but we called the front desk and someone came immediately to show us how to do it. We stayed here because we didn't want to take a car into Manhattan but we wanted quick access to midtown. This location was perfect for that. The subway was about 1-1/2 blocks away and we were 2 stops away on the F train from where we were headed. I would have been upset if the parking lot had been full and we had had to go find a garage, but it was not, and the $25 charge for overnight parking was reasonable.

Best Western Pl... L, Front Office Manager at Best Western Plus Plaza Hotel, responded to this review
Dear Guest, Thank you very much for your great review. Our staff is always working hard to improve our services and amenities so that all of our guests can have a comfortable and satisfactory stay. We hope that you will come see us again soon so that we can provide another wonderful stay. Best Wishes, Monika Best Western Plaza

"Very very bad experience!!"

1
01/05/2018

We spent there first 4 days in NYC and reserved with Employees mr. coulibaly other 2 nights from the 27 up to the 29 April. We were 11 people (5 adult and 6 children). Our flight was delayed and They CANCELLED our reservation without any info or call al wathever communication to us so we had at midhtnig go around nyc with children to find onother solution! This is something that never never happen in my life. I ll write personally to the Best Western brand how they can put their brand name to this un professional staff and employees!!!! Very very bad and pay attention to them, always confirmed twice what they tell to you!!!

Best Western Pl... L, General Manager at Best Western Plus Plaza Hotel, responded to this review
Dear Mr.Marco, Thank you for taking the time to share your feedback. I would like to apologize on behalf of the Best Western Plus, that we did not meet your expectations with our customer service. I can assure you that your comments will be addressed to the correct departments. We hope you will give us another chance to show you our customer service and stay with us again in the future. Mustafah H. Syed General Manager

"Highly recommend this hotel"

5
30/04/2018

My husband and I recently stayed at this Best Western for two nights while we attended my aunt's funeral. Although I am originally from Queens, it had been many years since I moved away. The location was not as close to the funeral as I thought, but it didn't really matter since everything else about our stay was so wonderful. The front desk staff were awesome. Yani greeted us when we arrived and was so attentive to all of our needs. Monika did the same as we checked out. Our room was lovely and included an unexpected view of the Manhattan skyline. Breakfast was the best we've had in other hotels and actually surpassed our expectations by providing gluten free bread for me! We highly recommend this Best Western Plaza Hotel and will certainly stay there again if and when we need to visit relatives in Queens.

Best Western Pl... L, Front Office Manager at Best Western Plaza Hotel, responded to this review
Dear Marian, Thank you for taking the time to write such a nice review regarding your stay at out hotel. Your comments are very important to us and help us to continue to provide excellent customer service to our guests. We hope you will continue to use Best Western Plaza for all your hospitality needs. Warmest regards, Monika

"Great hotel, good price, friendly staff, near to Metro"

5
30/04/2018

Stayed here with family on a sightseeing trip to New York in April 2018. The hotel is located on Long Island City and cost us less than half of an equivalent stay in central Manhattan. The hotel is conveniently located a very short walk (3 minutes) from the 21st St - Queensbridge Metro station, which is only 2 stops from Manhattan Island. From 21st you can get to main attractions in less than 10 minutes, and the Metro station is staffed and feels safe and well lit. You can also easily walk to the Metro at Queensboro Plaza, which takes a bit longer (10 minutes). The hotel itself has good rooms which are large, spacious, and air conditioned, with a good size bathroom. Room included TV, iron and ironing board, fridge, air con, safe. Best feature of the hotel was the included breakfast, there is a wide selection of hot and cold foods, cereals, and plenty of choice of drink. This was a really good breakfast and the breakfast staff were brilliant, keeping the place sparkling clean and everything topped up. Breakfast time does get very busy, and occasionally there is a small wait for a table if coming down late, so it's best to get down early to avoid bumping into the large tour groups that come down to eat together. Reception staff were very friendly and helpful, and nothing was too much trouble for them. There was free tea and coffee in the reception, and a small waiting area with power points, which was handy if you were waiting for a transfer or meeting other members of your party. There is a small (free) gym on the first floor with a weights machine and a couple of cardio machines, we used this a couple of times and it was basic but good. The only downsides I can report is that the hotel is only served by 2 lifts, sometimes they could take what seemed a long while to come, but we realised it was caused by people holding the doors open waiting for other members of their party, as a couple of large groups seemed to be in the hotel at the time. So we took the stairs quite a lot, which was good for a workout! There is a single restroom on the first floor, which can be a bit of a nuisance if you need to use the toilet either during breakfast, or when waiting to be picked up after checkout (I almost missed my transfer due to a queue for the restroom). So a second restroom would definitely be very useful. Overall this is a fantastic hotel, much cheaper than staying in Manhattan, and ideal for exploring New York. I would definitely stay again if I returned.

Best Western Pl... L, Front Desk at Best Western Plaza Hotel, responded to this review
Thank you for Choosing Best Western Plaza, We are so ecstatic that you had such a great experience with us! We hope that you will come visit us again. Best Sade L., Front Desk

"Very Enjoyable Stay"

5
23/04/2018

My husband recently had to go to New York for business. I went with, and we extended the trip four nights. We decided to stay at this hotel for the non-business portion of the trip since it was about a third of the price of the hotel in Manhattan that his company booked. I'm so glad we did! Our room was clean, quiet, and very comfortable. We had a lovely view of the Manhattan skyline from our room. It took us about 10 minutes to take the subway to the Central Park area. The staff was exceptionally nice and made our stay very enjoyable.

Best Western Pl... L, Front Office Manager at Best Western Plaza Hotel, responded to this review
Hi Lisa, Thank you very much for your great review. Our staff is always working hard to improve our services and amenities so that all our guests can have a comfortable and satisfactory stay. We hope that you will come see us again soon so that we can provide another wonderful stay. Best Regards, Best Western Plaza

"Amazing Hotel for first time New Yorkers"

5
19/04/2018

The Location was very good for getting into Manhattan, with the nearest subway station a minute down the street from the hotel. The room was very clean and comfortable for our week stay. Breakfast had various foods on a buffet system and was tasty. The receptionist Monika was extremely helpful and kind, giving us all the information we needed and was a friendly face to see when we were in the lobby. Would definitely recommend to others, with the price being very reasonable, and hope to return one day.

Best Western Pl... L, Front Office Manager at Best Western Plaza Hotel, responded to this review
Dear Guest, Thank you for staying with Best Western Plaza. It was our pleasure having you at our hotel and pleased to know your stay was satisfactory. Your comments are very important to us and help us to continue to provide excellent customer service to our guests.We hope that you will come see us again soon so that we can provide another wonderful stay. Warm Regards, Monika

"Top Hotel for price!!! Location of hotel and kindness by staff!"

5
19/04/2018

This was one of the best i have seen so far! So cheap for location! Its only 2 stations away from heart of New York city! Everything was close! Breakfast was awesome! Doughnuts every morning ! :D Staff was great! Thank you front desk, Monika and Yani :) and everyone else!

Best Western Pl... L, Front Office Manager at Best Western Plaza Hotel, responded to this review
Hi Mr.Marko, Thank you very much for taking the time out to write about us,we really appreciate your time. We are happy to know you've found our property convenient and affordable.Our staff is always working hard to improve our services and amenities so that all our guests can have a comfortable and satisfactory stay. Best Wishes, Monika

"Close to subway"

5
19/04/2018

One of several chain hotels in the area that are just minutes from midtown NYC via subway. Good hotel with friendly staff, reasonable breakfast, & clean rooms. Overall a good stay. They do have off street parking but it is limited. So if this is important, then reserve. There is a fee as is the case with most nyc hotels, but it's reasonable & the access is easy. The parking is self park & lock & just to the rear & separate from the street.

Best Western Pl... L, Front Office Manager at Best Western Plaza Hotel, responded to this review
Hello Sir, Thank you for choosing our hotel for your stay in NYC. We are happy to know you've found our property convenient to get around. It's always heartwarming to hear that our breakfast and overall services were appreciated. We hope that you will come see us again soon so that we can provide another wonderful stay. Best Regards, Monika

"Great Hotel, Great Value!!!"

5
16/04/2018

Above average room for the cost. Complimentary coffee, water, ice and soda available 24/7! Great breakfast, lots of choice (although my husband was disappointed there wasn't any bacon!!!). Very busy at breakfast but always managed to get seated. Variety of Take Out places nearby that will deliver to Hotel if you're too tired to venture out in the evening. Reception staff were so helpful and friendly esp Sade and Monika...also the guy who was on reception when we arrived late, tired and grumpy after a 6 hour flight delay and with no transfer waiting was so welcoming and understanding! Location in a rather run down area, but felt safe enough and it is right next to subway Line F which goes right to all the places you want to see! Would definitely stay here again

Best Western Pl... L, Front Office Manager at Best Western Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time to write such a nice review regarding your stay at out hotel. Our staff is always working hard to improve our services and amenities so that all our guests can have a comfortable and satisfactory stay Your comments are very important to us and help us to continue to provide excellent customer service to our guests. We hope you will continue to use Best Western Plaza for all your hospitality needs. Warm Regards Monika Best Western Plaza

"Pretty good - offer excellent coffee break. really near to the subway "

5
13/04/2018

The hotel is an excellent option to visit NYC. The location is awesome. Really near to the subway station - Line F. And the rate is fair. The hotel still offers a magnificent breakfast and the hotel's team is great. Everybody is nice and careful, specially the breakfast staff - many thanks guys. I really recommend this hotel. It is a great option, excellent location and fair rate.

Best Western Pl... L, Front Office Manager at Best Western Plaza Hotel, responded to this review
Hi Rachel, Thank you so much for leaving such a warm review. We love hearing from our guests about their experiences at our hotel and overall services. We hope you will give another chance to provide to satisfactory stay. Best Wishes, Monika

"Spring Break"

4
08/04/2018

This was a very nice hotel, made even nicer by the staff. Sade & Monika were very helpful on reception and Ayman was also very helpful and accommodating in the breakfast bar. The breakfast options and variety were great. This was a family spring break with my wife and 2 daughters. The commute to Manhattan was easy enough via the subway which was close by. The area in which the the hotel is located would appear a bit rundown or maybe dangerous to some people but we didn't have any problem and if your just using it to commute into Manhattan, it is more than adequate and the price is very competitive compared to hotels in Manhattan especially with the breakfast included.

Best Western Pl... L, Front Office Manager at Best Western Plaza Hotel, responded to this review
Hello Mr.Tommy, Thank you very much for your great review. Our staff is always working hard to improve our services and amenities so that all our guests can have a comfortable and satisfactory stay. We hope that you will come see us again soon so that we can provide another wonderful stay. Best, Best Western Plaza

"Double-Check Sheets"

1
08/04/2018

First, let me say that I am obsessed with staying at hotels. This was absolutely the worst experience. The picture shows the bed head peeling on my pillow. The towels were dirty. There was hair in each and every one... and this was in the king suit. Parking is $25, which I know isn't bad in NY. I couldn't begin to explain to you guys how careful you have to be going into their parking area. I'm sorry I don't have pictures. The area is extremely tight. I've been driving since I was 15 and I can maneuver very well but let me tell you, I've never been in such a confined space, just to park! I have a Nissan car but if you have anything bigger than maybe a Rav 4, DO NO enter this parking space. I would never stay again. I'd rather pay more at a bigger named hotel.

Best Western Pl... L, other at Best Western Plaza Hotel, responded to this review
Dear Cruzan I apologize for your experience during your stay and will use this review to better ourselves. Hopefully you consider our hotel on your next trip to NYC to give us a chance to redeem ourselves. Issa

"Close to Tourist Sites"

5
04/04/2018

The hotels price is not bad and it's very close to tourist sites like empire state, st. patricks, Rockefeller ect. The breakfast was good. Although you can hear the noise from outside the room, the room was comfortable.

Best Western Pl... L, Manager at Best Western Plaza Hotel, responded to this review
Dear Pamela, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely, Best Western Plaza

"Best is the metro station near by."

5
03/04/2018

Our family enjoyed the holiday stay over Easter. Good Breakfast, metro near by. Nothing to complaint. Very friendly and attantive staff in breakfast restaurant and at the Reception. Thanks to Stefanie, Sade and Sharin.

Best Western Pl... L, Front Office Manager at Best Western Plaza Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely, Best Western Plaza

"Good"

5
03/04/2018

Quite close to subway. Area may look a bit suspicious, but we felt safe. Nice personel. Breakfast is good, several warm food options, fruits, yoghurt, etc. Nothing fancy, but overall a very good package. Thus 5 stars.

Best Western Pl... L, Front Office Manager at Best Western Plaza Hotel, responded to this review
Dear Mika, Thank you very much for your great review. Our staff is always working hard to improve our services and amenities so that all our guests can have a comfortable and satisfactory stay. We hope that you will come see us again soon so that we can provide another wonderful stay. Best, Best Western Plaza

"Not good enough"

3
02/04/2018

I stayed 4 nights and it wasn't a good experience. The bedroom cleaning was poor, the bathroom in the lobby area and the curtains of the room were dirty. There were a lot of noise at the corridor, the lobby smell like food all the time. It's true is it very near the subway station, but we didn't liked the area to go walking late at night. The 4th day they blocked our bedroom access card when we went down to breakfast, before the checkout hour.

Best Western Pl... L, Front Office Manager at Best Western Plaza Hotel, responded to this review
Dear Jim, We are extremely disheartened that you did not enjoy your stay with us. Our team is constantly improving our services and facilities. Your review is very important for us to understand where we need to make the most improvements. We hope that you will come back to stay with us so that we can provide you an exceptional stay. Best Regards, Best Western Plaza

"Perfect place for a New York trip"

5
24/03/2018

I stayed 4 nights on a business trip to Long Island City. Luckily I was able to stay a day longer and enjoy the magic of the Big Apple. The hotel is located in an old warehouse district, which -at a first glance- looks a little bit scary, but seems not to be unsafe. The subway station (3 stops from Central Park) is nearby, and even at night I did not feel uncomfortable. I had a room on the 10th floor with a magnificent view of the Queenboro Bridge and the Empire State Builiding. The extra fee is well worth it. Breakfast was awesome. Full hot breakfast with multiple choices of eggs, omelette, sausages, etc. Unlike other hotels they have plenty of space available for breakfast. The room was clean and quiet; WIFI was working well. I can definitely recommend this hotel.

"Great Hotel - Awesome Breakfast"

5
20/03/2018

We came to NY to see our son perform in the NYC Saint Patrick's Day Parade. This hotel was wonderful. The people are very friendly and helpful. The room was clean and cleaned very well daily. The trip into Times Square was very easy, and I would have felt safe even if I had been alone. The parking was secure, but use caution if driving an suv as we were! The crown jewel of this hotel is its breakfast. Delicious options daily, and the breakfast staff works very hard to keep everything fresh and full. They have eggs, sausage, potatoes, oatmeal, and all sorts of breads and pastries. If I ever have the pleasure of going to New York again, I will definitely stay here again!

"Solid location for a great price. Will return!"

4
17/03/2018

My family decided to go to NYC on short notice. We found this hotel, and seemed like a solid place. Unfortunately we flew into Newark so the journey was long and slow- JFK and Laguardia are a little better. Hotel is super close to 21st queensbridge station, so you can pretty much get anywhere fairly quickly. As expected with NYC, rooms were a bit smaller than normal. Beds were comfy, bathroom was nice and clean, and the climate control worked well. Not much to complain about, I had a great sleep. Breakfast was also very good! Definitely would recommend. Long Island City might be a bit rundown but for the price, I can definitely live with it.

"Great Hotel - Good food - Comfortable beds - Nice people"

5
05/03/2018

Me and my cousin Ivo had a very cheap stay in February 2018 for our New York city trip. We did not expect a lot from the hotel regarding the price. The best western exceeded our expectations though. It was really close to the F metro (21st Queens subway) with Manhattan places at a couple of minute travel. The rooms were very nice; large comfortable beds and a bath included. Breakfast was diverse and gave us the energy we needed every day. People like Stephanie and Monica made our stay even more pleasant by giving us the support we needed while we in moments of stress (return flight mayhem due to storm Riley); thank you gals!!!

"Be carful "

3
02/03/2018

Room was clean smelled good I would say worth the money ....but the front desk manager Monica had an attitude with us the moment we walked in she should understand we gave her business ....website said free parking but they charged us 25 $ per night I want my money back that's a rip off

"Great price, comfortable hotel, awesome breakfast"

4
25/02/2018

This was a great hotel for a fraction of the price! Very close to the subway and a 10 min ride into the heart of Manhattan. It was on a main road even though the area sometimes seemed sketchy at night, we never really felt unsafe walking back to the hotel. The room was comfortable and clean and we had great views of the Empire State and Brooklyn Bridge. The breakfast was absolutely awesome for a hotel like this! We could eat a great range each morning and that would tie us over until late lunch or early dinner in the city. Overall, we really enjoyed our stay at this hotel and will definitely stay here again when in NYC.

"Warm, cosy comfortable Hotel"

4
17/02/2018

Easy access to 21st Queens subway ( 150 metres) . This Hotel is well situated for Manhattan, and has good service and good breakfasts . 24 hr reception staff and good surveillance and security . Take bus opposite hotel , about 6 stops, to 30th Avenue for great Italian Restaurant, right on corner by traffic lights - VESTA!

"Good location and price"

5
17/01/2018

Hotel is good located and good standard, good breakfast and friendly people, area don't looks impressive but very close to subway station and minutes from Manhattan. So is 10 points for price you pay. Thanks to hotel

"Very nice hotel"

4
09/01/2018

The rooms are large for New York and are well equipped with a bathtub and refrigerator. The breakfast is much better than the usual. The tv is very limited with no movie channels. The views from the upper floors of the New York City skyline are great. The subway is very close and getting to the city or LaGuardia is very easy. The hotel and room are very clean. We always enjoy staying here and it is often a bargain for New York.

"Excellent service & a convenient location!"

4
05/01/2018

We've enjoyed our stay at Best Western Plaza hotel . The location of this hotel is very convenient- within 3 min walk to a subway and 10 min ride to New York, not to mention outstanding customer service and very friendly and helpful staff!

Bwplazalic33143, Front desk at Best Western Plaza Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 718-880-3853. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Issa-Front desk

"Best Western Long Island City"

5
30/12/2017

Stay HERE when visiting NYC. Best staff, best breakfast, best value! You're one block from the Subway - take the F to Manhattan - very convenient. Rooms are very quiet. I stayed on the 10 floor (top floor). I had a view of Manhattan.

"Location, location, location!"

5
28/12/2017

Excellent hotel with amazing breakfast, located 300 meters from a metro station that will take you to Manhattan in 5 min. Central Park, 2 stations away. Room is OK and has everything you need, including fridge and coffee machine. Reserved parking is available (25$/day).

"Comfortable stay"

4
28/12/2017

The room was cozy and the beds were comfortable, could use some renovations. Good variety of breakfast items served, including hot foods and fruits. Check-in and check-out was fast and easy. Good wifi connection in the room and the common areas.

"Decent stay for a good price"

4
26/12/2017

Second time staying in this hotel (first one was back in 2011). Hotel is located a block and a half from subway station and in 10 minutes you are in Times Square. Although neighbourhood may not look ok, I never felt unsafe walking from subway to hotel late at night. Breakfast is great and there is coffee available in the lobby all day long. If you have a rental car, hotel charges 25 dollars per day to park your car at the hotel. The only downside is that rooms could be better well-maintained, But nothing that worried me! All in all, I would definetely stay here again!

"Best Western Long Island City NY"

4
18/12/2017

Very happy with the stay at this hotel. Subway station is a 5 min walk away. Staff was very helpful and pleasant. Assign parking is in the back of the hotel $25/night. The staff also allowed us to keep our car there for free after checkout while we explore more more of the city.

"First time staying in Queens"

5
15/12/2017

First time staying in Queens. When I visit the city I normally stay in Manhattan or Brooklyn, but for this trip I decided Queens was a good fit based on location and price. This hotel has great staff and great options for the breakfast included. The price was decent for a double room. I definitely will consider staying in Queens and Best Western for my future visits.

"Best Western Long Island City Queens"

5
14/12/2017

Stayed for six nights and for the price you cant go wrong, staff were very helpful and friendly easy check in and the room was adequate with tea and coffee facilities a comfortable bed and very clean, the maid service was very good however the safe in the room did not work. The subway is just a few mins walk and around 10 mins to Rockefeller plaza on the F train, a seven day MTA pass costs $33 and will get you around the city. Parking is limited but you can phone up and reserve a parking space at the hotel before you arrive. If you want a reasonable priced hotel with great transport links to Manhattan dont hesitate to book its not four star but a great budget hotel the only downside is its located in a fairly industrial area with a lot of auto body shops nearby but we always felt safe even at night we would definitely stay here again the next time we visit.

"Excellent visit"

5
11/12/2017

We loved this hotel. Close to subway. Grocery store next door. Very clean and the front desk went out of the way to accommodate us. We arrived early from a long drive and the girl at the desk got us in a room right away. We had plenty of clean towels and the breakfast was wonderful.

"The Best Western Hotel"

5
08/12/2017

Very accommodatable and enjoyable to the fullest extent. My stay at the Best Western Hotel was very good, it was affordable. My sleep was the best of them all and the other neighbors were great at keeping the peace. Breakfast was enjoyable also, I really enjoyed the eggs and turkey sausage that was prepped. Great service overall.

"NYC getaway"

2
29/11/2017

Convenient to Metro. Parking spaces tight but reasonable at $25 per day. Room small, dark and dusty. Needs updated. In room safe not secure. Breakfast disappointing. Hot food quality needs to be improved.

"Much better than you would think!"

5
27/11/2017

Laura our desk clerk who checked us in was wonderful and recommended a nearby restaurant that was very good. The proximity to downtown made this a good choice and the view from the room is pretty amazing. We would definitely stay here again on future visits.

"Excellent"

4
24/11/2017

Close to Subway 2 stops from Manhattan, hotel rooms are clean and comfy. The breakfast is a bit nicer than normal Best Western and will let you explore New York for quite a while until you need lunch. Area seems quite calm, we walked around a bit to other subway stops and never felt unsafe or anything. Tip: Take the subway to Roosevelt Island and walk around and then take the Roosevelt Island Tramway into Manhattan, it's included on the Metro card.

"Bad experience with front desk staff"

3
21/11/2017

I had a very bad experience with the front desk staff here. The guy is called issa. He screamed at me and my girlfriend and called us stupid. It wasn't my fault that there were some metal rails placed on the entrance of their very tight to enter parking garage which weren't visible and the rails popped one of my tires. I ended up being called a bad driver and stupid by Issa. Bad Experience!! Don't go here!!

"Very comfortable and friendly place "

5
19/11/2017

We spent 3 days in that hotel. The staff is very friendly and available for everything; the double room is very wide, tidy, cleaned and completed with all the necessary things. Breakfast is wonderful with a big choice of foods and with different things everyday. The location is perfect because very close to the subway (more or less 100-200 meters) and in two stops you are close to the Central Park.

"Too many problems"

2
15/11/2017

The staff at the front desk are ok, but the clean up staff look you in the eye like they want to kill you if you ask them to clean up the room. I had this problem, my reservation was for a triple room (2 queens and a sofa bed), they didn't leave sheets, blankets nor pillows for the sofa bed, when I asked for it, someone delivered the sheets, blankets and pillows and I (myself and me) had to make the sofa bed. I also found out, that under the sofa bed there were rest of food, empty snack packages and a dirty sheet. So the next day I asked politely to the staff to make sure they clean up the sofa bed, that's the reason for the scary eyes. They say they have a parking lot, but only when I arrived they told me that someone was incorrectly parking at the hotel spot and I would have to use a public parking lot. ( I have chosen this hotel due to the parking lot and told them in advance that I was arriving by car) Also, I asked in advance if they charge to receive several packages before my arrival and they said it was free, but when I arrived, they charged me 10 dollars for the packages, they said there was too many from many guests and they were out of storage space.

BestWesternHotels, Corporate at Best Western Plaza Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"great stay"

5
15/11/2017

Great place to stay-great and helpful staff-great breakfast (the best) cozy and train station 1 block away. I will rate this place a 10 and to me it is more than a 3 star hotel value. i will also recommend friends and family to sty there if they travel to New York City. They also tell you the place to go and how to get there.

"Will stay again"

5
14/11/2017

This hotel is just two stops away from Manhattan, and the subway entrance is right down the street. It's also really easy to get to from JFK. Great breakfast and comfortable, clean rooms, pretty view of the Queensboro bridge. When I'm traveling I like to GO and see as much as possible, and this hotel is a great central spot. This is our second time staying here and will stay here again when we come back to NYC.

"You can always count on Best Western!"

4
13/11/2017

This Best Western hotel lives up to the standards of the company. The staff was very good-the room was very good and clean and the breakfast was very good. The only thing we found that was not good (for us) was the location (which we knew about and thought it would be ok - but it wasn't) This fact will not stop us from staying in other Best Western hotels in the future.

"Great stay!"

5
13/11/2017

The room was large and clean and the hot breakfast was a pleasant surprise, not your typical bananas toast and waffle maker. The staff was courteous and responsive. The neighborhood is in more of an industrial area than I expected but the subway was only a block and a half away. The price was very reasonable for NYC and you can be downtown in 10 minutes on the subway.

"City view, moldy shower!"

3
08/11/2017

Stayed in this hotel our first night in NYC in November 2017 for the NY Marathon. The hotel is very close to the subway and has a very welcoming lobby. The staff was friendly and let us check in 4 hours early. A decent breakfast with some hot food items is provided complimentary. The room was of adequate size and had 2 queen sized beds (most other rooms in NYC have only double beds). There was a small fridge in the room. The carpet in the room was very stained which was surprising since the lobby and hallways looked fairly new. We were so tired that we did not use the shower (shower stall, no tub) until the next morning. When we did boy were we shocked! The rest of the bathroom was clean, however the shower had black mold growing everywhere! The grout, tile face and caulking in the corners and around the shower door were all full of black mold. It looked like they had never cleaned the shower with any type of bleach cleaner. We showered as quickly as possible and definitely notified the front desk upon checkout. Had we been there longer than one night we would have requested another room. If you stay here, be sure to check the shower first!!!

"Overall good trip but couple issues."

3
08/11/2017

This was a great alternative to staying in Manhattan. Literally a block away from the subway and an easy 10 minute ride into Manhattan. Room was great overall. Front desk person - think her name was Stephanie, was very friendly and gave us a subway map and answered all our questions! Breakfast was ok, but did get hot breakfast. Not much around though for night clubs and restaurants. So beware of that. My only big complaint was the day we left. The young gal, not Stephanie, told us that they would get us a cab and it was a straight $25 dollars for the ride to Laguardia airport. Well, seems another driver who just dropped off people at the hotel tld us that we were his customer and the lady at the front desk concurred with him. Well, he ended up charging us $40. Seems because it was a van and not a normal size car, it costs more. We were very upset since the front desk gal said he was our driver. I called her when we got to the airport and told her about this. She said how she would call that company and then call me back to try to give me a refund. Well, she never called me back. Total fail on her part. That left me thinking bad about this hotel. And my friends who had another room in the hotel had no hot water the first day and had to have the toilet seat changed out since it was loose and cracked. They had a corner room and it was much smaller than ours. They didn't like it as much. The bathroom door was almost right up to the bed. Really strange lay out in their room. So one room was great, and the other room was ok. But great alternative to the high prices of Manhattan.

"Near the City with Parking"

5
02/11/2017

A friendly staff, a great breakfast and there's parking. Located near a few stores and quite a few restaurants. Easy enough to commute to the city without the stress of being at the heart of the hustle and bustle.

"Good location, good quality"

4
02/11/2017

Good location close to subway, clean rooms, friendly staff, good breakfast. The neighbourhood is rather shabby and not so nice. Most likely it will be developed in the future. However, if you need hotel with a great connection to Manhattan and nice room/breakfast, this is the place.

"Nice place to stay"

4
01/11/2017

We stayed 6 nights in the hotel during our NYC visit and it is fine hotel to be in. It is 2 train stops from Manhattan so it is very close to the city. Overall it is probably the second worst Best Western I have been to (One in Athens was worse) but only because of weaker breakfast options (if you do not like sweet stuff you will eat eggs every morning). Plus everything is made of plastic and the garbage is not recycled at all but this is NYC problem and not the problem of this particular hotel. I like this chain of hotels and it will be my first choice of accommodation in the future as well. We were staying in the 10th floor with an amazing view of Queens bridge and Manhattan that was another big plus.

"Great value"

4
30/10/2017

My family has stayed at this hotel multiple times. Staff is always friendly, free breakfast very helpful. Hotel is close to public transportation to Manhattan. Will definitely go back when I visit NY City.

"Lower price for NYC, but poor quality overall"

2
28/10/2017

it is always nice to find a lower price for accommodations near major attractions - this hotel is only a couple subway stops from Times Square - BUT it appears that you get what you pay for. Bad neighborhood, shabby, almost third world hotel. Refrigerator on its last breath, heating system noisy, whole room a bit shabby. To top it off, the elevator was broken in a 10 story hotel. No repairpeople in evidence for 4 days!!! Front desk apologized for the inconvenience!

"Mother and Daughter trip"

4
19/10/2017

We spent a week at the Best Western Plaza on our first trip to New York City. It's not fancy but we found it to be clean and pleasant, and we had everything we needed. The subway station was just a short walk, and we felt safe at all times.

"Great NYC Hotel"

5
17/10/2017

2nd Floor. Great, clean, comfortable room. Staff could not have been more welcoming and helpful. Breakfast was very good. Front desk had written directions to attractions via the subway - and also made sure we were comfortable with those directions. Would definitely stay there again.

"Excellent service, close to manhattan"

5
16/10/2017

The staff at the Best Western Plaza were excellent. Issa and Kim went out of their way to make our stay comfortable. Yasmin kept the breakfast running smoothly for all of the guests at the hotel. Housekeeping was very professional.

"Awesome hotel!"

5
15/10/2017

Spent 4 nights here as our family of 5 toured NYC. This hotel was clean, the staff was very friendly, and the breakfast was AMAZING! 2 block walk to F line Subway. The beds was super comfortable. Would highly recommend this hotel.

"Just right and high comfort room"

5
13/10/2017

The hotel is near the Subway station. 2 stops take you to Manhattan. JFK is easy to reach. Good rooms and good choice in breakfast. Plastic plates are a bit strange and the breakfast rooms can be a bit crowded.

"Nice view from our room"

4
02/10/2017

I stayed in three different hotels in this area and Best Western Plaza is the best so far. Especially their breakfast is many times better (albeit it lack vegetables) then in other comparable places there. We had the room with Manhattan view and I spent few evenings just admiring lighted Manhattan skyline and Queens Bridge from my bed which was awesome. The room and bathroom were clean enough so no complains. Also, the was friendly and helpful and they have really fast wifi which was awesome for trip planing. The only think I did not like much was noisy AC. As the temperatures in the city were over 80 all the week we spent there I found the noise quite disturbing in the evening. Some upgrade in this regard will be worth. Otherwise I would definitely try to stay there again if I come back.

"Best Western Long Island"

5
02/10/2017

The overall experience at this hotel was great. Staff was friendly and nice. The hotel is very nice inside, the rooms were clean and comfortable, breakfast each day was great. The only negative things I could say about the experience was the neighborhood. A lot of automotive shops and such in the area. Went for a walk down the street to the liquor store at night ... little nerve racking ... it appears there is a large group of apartment buildings / projects on the next block. Fantastic place to stay if your going to NYC. We basically had Ubers pick us up at the front doors and take us into Manhattan and back to the hotel for $25 each way.

"Dont book unless u want a cancellation"

1
01/10/2017

We booked best western on august 2017 to stay on sept 2017. 1 night before we are about to check in they message us that they are not able to accommodate because they are close. We were panicking as we booked and planned our holidays months ahead so we wont have a problem. Of all the places and hotels we visited; this is the worst. We spoke to qantas and they said theyll refund but the thought of letting us know a night before is no good and we called them; they are of no help. I wouldnt recommend this hotel.

BestWesternHotels, Corporate at Best Western Plaza Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good value for money, 10 minutes from midtown Manhattan"

4
01/10/2017

Decent hotel, excellent staff, great wi-fi connection, very comfortable beds (king-size superior). Less than 5 minutes to nearest subway station, taking you directly to Manhattan, only two stops away.

"Gem in Long Island City!"

5
01/10/2017

Having stayed in Manhattan for a few days each year, I wonder why it took me so long to realize how much more value for your money you get in Long Island City! Much larger and more comfortable room, free breakfast and helpful staff! Will definitely stay here from now on!

"Great place to stay while in New York"

5
27/09/2017

We checked out many different hotels for our visit and found this was wonderful for our needs. It's close to the subway to get around the city, The staff was very polite and helpful, Rooms were neat and clean and the beds were very comfortable. Breakfast was great although sometimes not really hot. Only real issue was the street noise in the front part of the building was very loud. At first, I thought the window was opened. Would definitely recommend this to others visiting the city. Try to get a room on the back side of the building away from the street.

"No pork products."

3
25/09/2017

While I respect everyone's religious beliefs and practices, I am currently staying at the Best Western Plaza in Queens, New York and am highly offended to discover their "complete breakfast" does not include ham, pork sausage, nor bacon and that my room does not contain the usual Christian Bible because, I assume, most of their staff is Muslim. As I said, I am highly offended that I am having Muslim religious food restrictions forced on me.

"Not that great hotel"

3
22/09/2017

Good location, friendly staff but the hotel needs to be upgraded and cleaned properly. Located in a safe area thats close to public transportation. Not many restaurants in the area but lots of delivery available.

"Perfect location and great breakfast"

4
21/09/2017

The hotel is located at very convenience location where 3 mins walking from subway F line exits 21 street Queestbroro. Laundry place is two blocks away. Grocery store and subway shop are down of the corner. Breakfast is simple but sincerely and good enough.

"Best Stay So Far"

4
19/09/2017

Pros:This room was intimate big enough for 2 people. The bed was comfy (1 pillow had burns marks) very comfortable though. Cons: The breakfast was nasty eggs had shells in it and wasnt cooked fully pancakes was super thin.

"Enjoyable Stay"

5
18/09/2017

Hotel off the beaten path from Queensboro Plaza in Long Island City. Just a few blocks from the Train Station and a few steps from buses. Easy access to cabs. Great array of multi cultural eateries on Crescent, Queens Blvd (Sunnyside), and Broadway (Astoria) without having to travel into Manhattan. Hotel has a comfortable atmosphere and a very professional staff. Impeccable appearance. Great breakfast. The staff is very welcoming. You will not regret the choice.

"girls get away"

5
17/09/2017

clean,safe hotel within block and half to close subway to Manhattan. There is a wonderful full service breakfast. The beds are small for two adults but do-able. At check-in we were give a subway map and sheet of paper with directions on how to use subway to get to most land marks.

"perfect stay"

5
17/09/2017

wonderful hotel, entire staff could not be any better, rooms clean, breakfast good, great view of new York. will stay here if ever back to new York. excellent internet. ideal location to see the sites. uber took us everywhere.

"Lovely, comfortable room"

4
12/09/2017

Arrived yesterday on our 4 day visit to New York. The women on the desk were extremely welcoming and have answered every question that we had from Wi-Fi to local restaurants. The room is huge with a seating area and is very clean. Bed is comfortable - made myself a coffee last night to drink but fell asleep as my head touched the pillow. Shower is hot. Coffee is supply in the room and the breakfast is fulfilling. Fantastic hotel to stay in and only 20 minutes away, via subway, to Central Park.

"Clean Comfortabe and Good Value"

4
11/09/2017

We spent 4 nights here in a room with the Manhattan view. The room was of nice size (considering it NY city) and had a small refrigerator. The breakfast was very good. The front desk and the breakfast room personnel were friendly and efficient. The hotel is within 3 minute walk to 21st street/queens bridge subway station from where you can go anywhere easily. There is a $25 dollar charge for parking your car, which was very reasonable. We will definitely stay here if we visit NY city

"Good location, nice breakfast, decent rooms."

4
09/09/2017

We stayed for the US Open, so good location between Manhattan and Flushing Meadows. Nice breakfast, quite busy but always found somewhere to sit, nice selection of food and nice to vary slightly each day. Rooms were nice, good AC and good shower. The only issue we had was the ESPN 1 channel was not working so we missed some of the Tennis :(

"Comments on Hotel"

4
06/09/2017

We spent 3 nights at the hotel. The breakfast was very good. Staff was friendly and helpful. Did an excellent job anticipating need for coffee,tea and very cold water 24 hrs a day. Location is in an industrial area and not upscale area. Public parking is a problem. The hotel offers a $25 parking option. A drive down the road provides Popeye Chicken and further down around the area restaurants. I would reckon hotel, if parking is not a problem for you.

"Affordable and near subway"

4
30/08/2017

This is a very convenient hotel. Close to subway, there is a convenient store nearby too. Rooms are quiet for New York, clean and confortable. There is a small paying parking on premises . Breakfast was ok. Lobby could be updated. Excellent choice for the price we would definitely go back.

"Nice hotel, easy access to city"

5
28/08/2017

We stayed 4 nights in August. Hotel is nice. Our room with twin bed was compact. Excellent breakfast with variety of choice. Easy location to metro. Times Square is just 4 stations away. Friendly staff. I highly recommend this hotel.

"Good and clean room"

4
28/08/2017

Specious and clean room. good amenities. Breakfast options are also good. Subway is in walking distance. Overall customer service is good. Coffee maker and other instruments were working fine. Cleaning service is very satisfactory.

"Satisfactory!!"

4
24/08/2017

Straight to the point, the hotel was clean from the inside. That's what we were looking for the price we paid. It was my first visit to New York. We were a group of 5 people, and we were looking for a clean place to spend the night at. We were only gonna be in New York for 2 days. So, it was just a matter of where to spend the night at. They provided us with a parking spot which was wonderful. Then we directly came back to spend the night there. The hotel is near to the main road but wasn't noisy at all. The staff was nice and helpful. The hotel is very near to the train station which was plus point. However, the bathroom sink was kinda leaking and the floor got wet easily. Other than that, absolutely amazing stay. Thanks, Best Western Hotel for making our night peaceful. :v

"Great service, bad area of town."

4
17/08/2017

Overall, our experience was positive while staying at the hotel. The service was exceptional and the breakfast items were maintained right up to the end which is appreciated. The main problem was that the price was too much for the area of town. We had a view of an extremely derelict building with graffiti and broken windows for $195/night. There were cheaper hotels in Manhattan.

"Good location "

4
16/08/2017

Walkable distance from metro station, room wasn't very spacious but well maintained and neat. Hair dryer wasn't working but after we informed them, it was fixed immediately. Good breakfast. Water, coffee and tea available at the ground floor round the clock.

"Great Location, Price and comfort"

5
14/08/2017

This hotel is a great location for anyone who wants to explore New York. The hotel is close to the subway. The room was comfortable and very clean. The hotel has a large breakfast. There is a good selection of food. We were there for 3 nights, different food each breakfast. The staff were friendly and helpful.

"Long Island Plaza Hotel."

4
09/08/2017

A very nice staff, and very clean place. Only lacking laundry and dry cleaning services, but fortunately there is a laundry place just a block away that wash and fold in just a few hours, by the pound.

"Pleasant, convenient, affordable"

5
09/08/2017

We were very happy with our experience. Comfortable, clean, friendly, helpful staff, good breakfast, very close to the subway. We were pleasantly surprised that we had an excellent view of the Empire State Building and the Ed Kock Bridge from our room.

"Above average rating."

4
08/08/2017

Location of this hotel is excellent, nearest subway station (21St.-Queens) is walking distance and it's just 2 subway stations away from Manhattan. Breakfast is not the typical bread and coffee thing, but the foods served are above average for a 3-star hotel.

"Fantastic Front Desk Employees"

4
07/08/2017

The thing we will most remember about our stay is the friendly, helpful and always available front desk employees. They were all fantastic, and went out of their way to assist us any way they could. Thank you all for being so helpful.

"Exceeded my expectation!"

5
07/08/2017

Location of the hotel was perfect for the daily trips to Manhattan as the subway stop is 2 mins away. The neighborhood is kinda shady though but we didn't mind. The rooms are nice and have all the amenities they should. If you're lucky your window can face Manhattan and you can see the Empire State Building. Housekeeping was spot on every day. The free breakfast offers was awesome better than any hotel i have ever stayed inn. Pretty nice selection off hot food and the staff are always there to refill everything. I would definitely recommend staying here for everybody that finds Manhattan a little pricey for your visit to New York.

"Good Choice"

4
28/07/2017

Pros... Complimentary hot breakfast. There were lots of good choices. Comfortable beds and very friendly, helpful staff. There was convenient parking in a garage connected to the hotel. Lastly, the Metro station is one and a half blocks from this hotel. This subway stop is only about 3 stops from the Central Park area. Cons... Our bathroom was horrible. The rest of the room was fine and the bathroom in my dad's room was great. Ours was a shower stall only. There was no counter and no stopper for the sink. There was also no lid on the toilet. The rack holding all the towels was right above the toilet. Fortunately, nothing fell into the toilet. This was really our only complaint. We'd come back again or recommend this hotel to others.

"Great Stay"

4
28/07/2017

My wife and I spent four nights here and are so happy we did. The hotel is a bit dated but was very clean and comfortable. Looks like some remodeling may be in progress on some part of the facility as there is a dumpster filled with old furniture, bedding and other furnishings from the hotel. We enjoyed the breakfast each morning. Good selection of hot and cold foods. I especially enjoyed the beef sausage links. The people that work the breakfast area are friendly and do a wonderful job keeping food refreshed and tables cleaned. The hotel is in a relatively calm area making it easy to catch an Uber or taxi. We were able to walk to the subway station in minutes and were pleased how easy it was to ride into Manhattan. We would definitely stay here again and recommend to others.

"Convenient location"

4
23/07/2017

Quick walk to subway to reach Manhattan,friendly staff, good size rooms though quite noisy. Tea coffee in room and in the lobby area. Didn't try breakfast but heard good reviews. Computer internet access in the lobby, free apples and luggage storage.

"Beyond expectation!"

5
22/07/2017

I loved everything at the hotel from the cleanliness to the generosity. Complimentary apples were provided at the reception. The business centre at the reception and ATM. Tea/coffee facilities at reception and room. Very nice staff ever ready to assist.

"Bachelor PartyWeekend"

4
21/07/2017

Very good overall experience of hotel. Very conveniently located to corner store and subway system. Literally 3 stops from manhattan. Breakfast was a very filling and a lot to choose from. If you are gonna park your vehicle I recommend to check in early with only 9 parking spots available. But it is NewYork. Great stay I definitely will stay again.

"Conveniently Located Access to Manhattan"

4
20/07/2017

My husband is a Queens native, and although we usually stay with family when we visit, a last minute change render us having to book a hotel on a tight budget. We found this hotel to be the most economic and overall, I am extremely satisfied with our stay. Right off the bat, Stephanie at front desk is amazing. We had a vehicle and we were considering paying the $25 per night fee to park until we realized we could park on the street for free at night without any problems. The hotel is about a 2-5 minute car ride to the Queens bridge that enters Manhattan, so we were in the city in no time. There is also a subway right on the corner were you could take the F train but decided to not take it since we weren't feeling too sure about the surrounding neighborhood, specially at night and with our toddler daughter. There is a deli right super near for those late night food cravings. Room was clean and bathroom seemed renovated which was a plus. Comfortable beds, we literally would arrive, shower and sleep. The breakfast was so so, we only ate the cereal, bagels and fruits ( the eggs were runny and not good so we stuck to the carbs) but the coffee was good and for being free you cannot complain. If you want to stay super close to Manhattan on a budget, this is the place to go. Overall no complains, no problems, would stay again if needed

"Conveniently Located"

4
20/07/2017

This place was 2 minutes from the Queens bridge into Manhattan which is a plus since we were in the city in less than 10 minutes. Room was clean and bathroom renovated. Comfy bed, worth the buck if all you do is come to shower and sleep. The area is not so great but we had no problems. We had our own car so we were able to park on the street for free (during nigh time) and avoid the hefty $25 per night parking fee. Subway Station less than a 1 minute walk, convenient F Train route but would not recommend usage at night since this is not a very safe area ( I was with my toddler so we avoided the subway from here).

"Nice stay, but NOISY if your room faces 21st St.!!"

4
19/07/2017

We stayed for 2 nights with our 2 daughters (late teens). We were unable to get a room with 2 Queen beds, which would've been preferred, so we had 2 full beds. It was alittle cramped, but the staff at the front desk were very kind and accomodating and offered to put our name on a list to switch to a larger room if one became available. (No larger room available).The hotel was conveniently located within a short distance to the subway. The beds were very comfortable, the room was clean and the free breakfast was good but didn't have much to choose from. Our only complaint was the street noise......our room faced 21st Street, and the traffic noises, sirens, etc. was so incredibly loud it sounded as if we had our windows open. Ask for a room towards the back of the hotel!

"Great stay in a great hotel"

5
18/07/2017

The receptionist was very pleasing and very accommodating. Was able to get a room with a decent view of the city. Coffee is available for free in the lobby all day. Breakfast was very good, it was not just the usual pastries and pancakes. Really enjoyed our stay!

"Best holiday ever"

5
18/07/2017

I had an amazing time at the Best Western in Long Island City, New York. The train was down the block close to trains and buses. Breakfast was amazing they have two dining halls. Parking was 25 dollars a night but if you ever visited NY you know that it will take you one hour or more to find free parking. We were five minutes away from everything in NYC and surrounded areas. I will highly recommend you to stay there I know I will next time I go to NYC.

"Good Time"

5
11/07/2017

The stay was nice. Clean rooms and bathroom. Breakfast was oK but I can't complain with three kids. Train station right down the street easy access. Overall a good stay will come back again if I can get a great deal for the room.Need to have some more food places near the hotel but ok

"Real good"

4
10/07/2017

This is a very good hotel in long island city. Very good breakfast, very clean and one bloock away from F subway. The area is secure and you stay two stations away from manhattan. The staff is excelent and very helpfull. This is the real option for Manhattan, with excelent service, location and price.

"Excellent, reasonably priced option in New York City"

4
02/07/2017

This has become our go to hotel option when we need lodging in the New York City area. The subway connections into the city are excellent - a couple of lines to choose from and only a few stops from midtown. The neighborhood is not elegant but we [who live ins a city ourselves] felt safe enough walking around. The rooms are comparatively small, but very clean with comfortable beds. The breakfast can be crowded, but the selection and quality of the items may be the best we have encountered at a Best Western. Staff is friendly and hardworking. If you need it, $25/day parking is reasonably priced for NYC, secure and convenient - just be sure to call ahead to reserve a space.

"Amazing Staff Member Stephanie"

5
27/06/2017

I just want to thank all the reviewers of this hotel, your advice got us an upper floor (9th) on an end. The staff was excellent. As most of the reviews had said, the BREAKFAST was Amazing! they had everything from oatmeal, cereal, bagels, to hot eggs with bacon and sausage scrambled in. Coffee was always hot and delicious. the two breakfast rooms were well supplied and cleaned regularly by staff. All of the breakfast items were immediately replenished when running low. There was a giant ice water container in the lobby, which we filled our water bottles every morning before heading out to the city. The beds were very comfortable, and the bathrooms were nice with everything you expect. We couldn't have been happier by choosing this hotel. The subway was only 2 blocks away and we caught the F train there that went right into the city, and actually all the way out to Coney Island and Brooklyn! It was an industrial neighborhood, but it was fine.

"We booked in January for a stay in June and the howitel cancelled our booking 7 hours before we we due to arrive"

1
25/06/2017

As we were at the airport waiting to board for our flight to New York my wife received an email cancelling our booking. Despite us having booked the room 6 months earlier. When my wife rang the hotel they were not interested and provided no assistance in sourcing a replacement hotel. Dreadful customer service

"Great staff and location"

4
25/06/2017

Rooms: we stayed in the suite room, which is bigger than a normal one and it also has a couch and a small table. The room was ok for our needs: have a good rest after a tiring day spend in NYC. The bathroom was perfectly clean. The downside form me was that you cannot open the windows and the air quality depends exclusively on the air conditioning system. The wifi is fast and reliable. Staff: full mark here for all the receptionists, cleaning people and waiters/waitresses in the breakfast rooms. We would also like to thank the security guy for solving a noise problem in the middle of the night caused by a party in the neighbouring room. Price: excellend price for what you get. Location: the 21st Queensbridge F line is about 100 meters from the hotel and is perfect to get to Manhattan in just 2 stops. We found it very convenient. I would definitely recommend to stay at the best western plaza hotel.

"Amazing staff member Yasmin"

5
24/06/2017

I do believe coming out from your home, and staying in a place which makes you feel like second home can be something amazing!, I really loved hotel rooms very clean n above all staff of hotel is very nice, I would like to mention Yasmin lady who is present during breakfast and she is always ready to help everyone she makes sure every customer is getting what they need without making anyone wait, having hardworking employee n yet talking so sweetly is amazing, I always see her smiled face in morning I stayed in hotel for 1 week. Then I was suppose to leave n go to different hotel, becoz of good service I planed to increase my stay in best western plaza for anaother 1 week n I canceled my booking in different hotel. Thanks, best western plaza for training for employees( Yasmin) so differently , which makes us feel so comfortable .

"Avoid at all costs"

1
21/06/2017

Horrible hotel with extremely limited parking that you have to pay for. Everything in surrounding neighborhood is dirty and rundown, didn't feel safe going out at night. Breakfast in the morning were cold and often unidentifiable.

BestWesternHotels, Corporate at Best Western Plaza Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Awesome hotel in NYC"

5
19/06/2017

Our stay at the Best Western Plaza Hotel couldn't have been better! Wonderful staff and a quiet location. Much more reasonable than hotels inside the city, but 2 subway stops from Manhattan. Special thanks to Monika, Stephanie, & Teesha

"Booked in January but hotel cancels within 7 hours of arriving in June"

1
18/06/2017

We booked this hotel in January and had an email 7 hours before we were due to arrive on June 10th to say they had cancelled our booking due to maintenance at the hotel. No help in sourcing a replacement hotel and the manager didn't ring me back. Dreadful customer service. We stayed at the Vue up the road, newer hotel with excellent facilities and only 5 mins from the subway

"Great hotel"

5
16/06/2017

Good location near Manhattan, just use the train. Excellent price of the hotel, free breakfast and Great Breakfast!!! Our flight got to New York at 9am, we did check in at 11am (before 3pm). Excellent service, the personnel gave us great attention.

"Visted for a wedding"

3
13/06/2017

Staff was good. Hotel was stuffy especially with the sever heat. Someone parked in my paid parking spot. TV was fuzzy nobody came to check like told. $311 for 2 nights with no pool seems a bit high compared to other places we have stayed. Guess it is because of the area

"Excellent Experience"

5
12/06/2017

We would recommend this hotel for visits to NY. Staff and cleanliness of hotel was of excellence! The ease of getting to NYC was notable. Breakfast was a wonderful perk! We have had good experiences with Best Western both in downtown Chicago and now in NY.

"our stay in june 17"

5
10/06/2017

i was very welcome at the best western hotel. the bed was so comfortable oh my gosh i loved it. the brakfast was each day so good, it doesn't matter if you use plastic dishes. sulaika your braekfast staff was so nice and helpfull any time, thanks for her help. she is a very god employe. and at the reception "stephanie" she was the nicest i ever meet. i couldn't had the chance to say godbye to her, i am sorry for that. at least maybe you should instead of soap in the shower body wash. thats all.

"Comfortable Beds"

3
08/06/2017

I stayed here with my husband and a few other couples for 3 days. We arrived early before check in, but the hotel was nice enough to keep our luggage so we could explore. The hotel is located in an older area and we didn't bother exploring around the hotel. One of the best parts was that the subway is literally a two min walk away from the hotel. The bed was VERY comfortable, but there were missing chunks of material and scratches on the headboard which was odd. The breakfast was delicious although we only had it one day. One of the cons of this hotel was a stench in the lobby every time we came in, like the mop water was dirty and being reused. Overall it was a decent stay and the beds were great.

"Nice hotel but poor location"

3
07/06/2017

The hotel was good value and had a good breakfast but potential visitors should be aware that there are no amenities other than takeout close by. Visitors should plan to have lunch and dinner while they are out for the day. That said - the staff were very friendly and helpful.

"Stayed here in june from the 5th to 7th"

4
06/06/2017

This was a great hotel within walking distance of several subway lines. One of the best features was the extensive free breakfast. There was an ample variety of food. There was an egg dish that changed daily such as small egg frittas and a broccoli omelet. The two main people in charge of stocking the foods and keeeping the area clean did a great job. Yasmin and Sultana kept the breakfast area in great shape also were very warm and welcoming in helping guests with seating and food. The desk staff were very helpful.

"Just "Okay" ...Be Aware..."

3
02/06/2017

I stayed here for 2 nights during my multi-destination trip. I never heard positive things about BW chains in CA, but I thought I'd give it a try because the rates were decent. It's located in LIC and pretty convenient for its proximity to the train. The PROS: -It's cheaper than staying in Manhattan, -it's clean enough to sleep in, the subway is a close walk -there is a corner store right near the location. -I felt safe, as a man, walking at night. -Some of the staff is very friendly -They provide hot breakfast for those who wake up early enough to want to take advantage of it. The CONS: -The area is OKAY. There is housing nearby and you can tell it's not one of the better areas. -The NOISE. You can hear EVERYTHING. I was placed in the corner by a stairway entry. I could hear people using the stairs. I could hear people in their rooms when I was walking to my own. I don't mean people making loud noise, I mean I could hear televisions, people coughing, and having conversations at normal levels. -The STAFF was hit and miss. I was checked in by a man and woman who were just there to do a job. They weren't as pleasant as I had hoped especially to work in hospitality. There were a couple of African American women the next night who greeted me as soon as I came through the door and they were always smiling. -The OUTLETS SUCK! The outlets in the lamps, and some in the walls were obviously done on a slop job. Most of them didn't work and it made it tough to charge devices for sightseeing the next day. All in all, it wasn't a horror story, but I wouldn't stay at this location again. I'd spend the extra $20 a night to stay elsewhere, but it was clean and decent for the price. If you don't require many frills and you plan on being in your room less than the average person, go for it. If you are seeking a stay where they don't cut corners...I suggest you consider your options.

"Just ok"

3
30/05/2017

Nothing special. Slow elevators so if they put you on a high floor and there's no choice but to ride the elevator, be prepared to wait throughout the day, even though there are 2 elevators. Breakfast wasn't great, food was cold and I went down at 8am

"A+ staff! Great value and location"

4
24/05/2017

Hotel is great for someone open to just outside Manhattan (literally two subway stops). By being outside Manhattan, you'll get a larger room and lower price. Worth it for us. The room was a great size for NYC, we had the two queens with a pull out sofa. The room was clean and the flat screen tv was nice. The beds were comfortable as well. Few negatives were the in room safe didn't work and the room wasn't as sound proof as one might hope, could hear neighbors closing doors quite easily. However, we could live with this given the great options at the free breakfast. Lastly, the staff were excellent. From the breakfast attendants working hard every morning, to the front desk staff, everyone was friendly and professional. In addition, we had a family emergency which led to a hotel visit for one member of our group. This led us to needing to leave our car parked longer into our check out date than expected. The hotel was so understanding, told us not to worry and let us leave the car till that night while waving the cost ($25 per night first come first serve, about 8 spots). Very kind gesture after our long stressful day, thank you very much! Easily recommend and hope to stay again some day.

"Great choice for NYC tourists"

5
23/05/2017

Good location (close to the subway station), good breakfast with many choices, nice staffs. Room is fair enough for the price. Parking spots are limited and it's better to call in advance for reservation.

"Disappointing hotel"

2
22/05/2017

We stayed here for four night while attending a family wedding. The room was small, but clean. Unfortunately, our refrigerator did not work, the room safe did not work, and the room phone was not working. On the plus side, the hotel was easy to reach from LGA and the hotel offer a full breakfast buffet. I would not recommend this hotel if you will be spending much time in the room. Request a room near the back of the hotel, we we on the street side and we had lots of road noise that made it difficult to sleep.

BestWesternHotels, Corporate at Best Western Plaza Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good choice"

5
20/05/2017

The hotel is nice and well equipped. It is located close to a subway station that connects to Manhattan and JFK airport. The breakfast is also decent. We were upgraded from the Sleep Inn next door and are happy about that.

"Highly Recommended"

5
15/05/2017

The original hotel we had booked was having a major maintenance problem and therefore we were transferred at the last minute to the Best Western via email. As you will all understand a very quick check to see if this would be suitable and was it close to the subway as we were coming direct from JFK. The good news is that as it turned out both myself and my lady were the winners. Firstly the logistics. From JFK get the AirTrain from whichever terminal to the Jamaica Centre then Subway get the E train and simply change to the F train at Forest Hills and that takes you right there. For the change of train from the E to F no elevator needed as you just wait on the same platform so it really is easy. Now once arriving at 21 St Queensbridge Subway take the elevator to the mezzanine level then another elevator to street level and the hotel is 150 yards it really is easy so pretty simple even with a lot of luggage. It was early evening when we arrived and checked in and I asked the check in lady called Stephanie if there was somewhere where we could buy fruit. She said don't worry and took us to the breakfast room and gave us some fruit, now that is service. The hotel room was clean and had a in room safe which we found very helpful for leaving valuables while out and about in the city. Wifi was pretty good too. Now the breakfast was excellent with a lot of choice. The rooms were very comfortable and free from noise. We were having difficulty in closing a window so I called the front desk and three minutes later maintenance arrived and sorted it very quickly.The area is safe and their are some convenience stores between the hotel and the subway where you can get water milk and other goods that will keep you supplied. The staff at the hotel were very friendly and a special mention for Stephanie who went out of her way to help. I don't very often recommend hotels outright but this one ticks all the boxes so that I know you can stay with peace of mind and in safety. Final point it's just two stops on the Subway to Manhattan with a much better deal.

"Return visitor"

4
13/05/2017

I return to the Best Western Plaza Hotel in Long Island City, New York several times each of the past few years for several nights each time. They have upgraded their reception area and doubled the space for their breakfast service. It is convenient to subway and buses to get to various locations in Manhattan and Queens very easily. The rooms are very nice and the staff always respectful and willing to help. I greatly enjoy my visits to this hotel

"4 subway stations from Manhattan"

4
08/05/2017

Clean and comfortable, free breakfast and really 4 subway stations away from Manhattan. The only weird thing, the faucet on the shower, first time I encounter one of these, you need to pull the gold part and then you go: Shower time!

"Great place to stay, all considered"

5
07/05/2017

The hotel is clean, friendly, and has great access to the subway. You can be in Central Park in 10 minutes from your room. The breakfast is good, no the best I've had, but above average for sure. The staff are amazingly friendly, all of them, TOP NOTCH service, even to us tourists with our endless questions. They have a great system for early checked baggage so you can get to sightseeing if you have an early arrival time. The only down side is the neighbourhood, a bit run down and sketchy. So if you plan on nice walks, take the subway to central park, then walk around.

Bwplazalic33143, Front Desk agent at Best Western Plaza Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely, Best Western Plaza

"Unexpected surprise!"

5
28/04/2017

It's not the first time that I stay in this hotel, so I already had my opinions that it's a nice place for a good budget. When I arrived I noticed that they have been through some renovations, and I was really surprised with the great improvement in breakfast. Rooms are spacious and comfortable, some have nice city views! The only downside was the low shower pressure.

"Great Hotel"

5
22/04/2017

The service we received at this hotel was 1st class. The location is industrial but safe and very very close to the subway making access to the centre of New York simple. We were able to let our teenagers have freedom to come and go as they wished.

"Excellent location, price, service"

5
21/04/2017

Just minutes from Manhattan, subway station a block away, parking was reasonable, price was best rate I have seen in a very long time. I am only hoping the price does not go up as more people become aware of this great option for visiting the city.

"Great breakfast for US norms"

4
19/04/2017

This hotel is ideal if you don't mind to be located just outside New York. It only takes a 15 minutes with the F-line to go straight to Time Square. And from the exit on 21st street-Queensbridge it's jus a 5 minute walk to the hotel. Maybe some will be offended by the neighborhood, it's a bit in decay but it's 100% safe to walk even at night with your family or friends. The hotel do offers typical BW rooms, that are rather big for a city like New York. But why I hacen chosen this hotel is the fact that it offers a big breakfast. You just can't imagen what it all includes, from waffles to pancakes to bagels and donuts, french toast, eggs, name it they have it. Another positive point is that it has a Subway (eat) as neighbour so if you want to take your meal with you before entering expensive New York this is the way, but not only that, there's also a Green Apple supermarkt offering everything you need for your city trip. And in the lobby you can take a free coffee or hot chocola with you. Easy to find from JFK and a simple trip to the big apple, what more do you want. And for the geeks, yes, the Wifi is excellent and free.

"CLEAN, CLOSE TO CITY"

4
14/04/2017

great staff, clean room. they were very friendly upon arrival. room was an adequate size. decent breakfast. very accessible to city via train or car but highly recommend train because its only 1 block away. recommend for inexpensive stay.

"7 day stay in NY"

3
11/04/2017

the hotel is nearby the subway - the room with the double king size bed is big enough for 4 adults - there is a lot of noise of the street, even when the windows are closed - the bathroom is old - breakfast is ok but served on plastic plates and cups

"Very uncaring owner- emergency and he did not care- wanted his money"

1
11/04/2017

As my husband and I were checking in at 3:40pm, our daughter called- her water broke!! We were on our way from Connecticut and still had miles to drive to get there to see the birth of our grandson..Desk manager was very nice, said that because it was an emergency, she would refund the money as we did not even go to our room, as long as the reserving website okayed it. The owner of the hotel, jay, refused to refund our money. Emergency and he was so cold and unfeeling that he said since he did not get the call until after 4pm, no refund..I will never ever stay at a place where that isd the attitude of the hotel owner.. Jerk!!

Bwplazalic33143, Front Office Manager at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We are extremely disheartened that you had a bad experience with us over cancelling your reservation. Please provide me your last name along with your Check-in date so I can look into the reservation. Pleases contact me directly so i can resolve this issue and refund the money if the amount was charged. My contact information is 7188803853. I can also be reached via email at [email protected] Best Regards Monika

"Great value, friendly, good breakfast. "

5
06/04/2017

Having just returned from our first trip to New York, staying at the Best Western Plaza, Queens, Long Island City. It is my absolute pleasure to praise this hotel for our thoroughly enjoyable stay. The staff were at all times friendly, courteous and couldn't do enough for us, we arived very late after long delays at the airport and were greeted with a very warm welcome. The room (911 which actually felt like a bit of an honour in remembrance) was clean, bright and comfortable with a massive American Queen size bed, a safe, fridge, Tv, ironing board, iron, hairdryer and free basic toiletries, tea and coffee facilities which were replenished daily, Housekeeping services were excellent with fresh bedding and towels every day. They come around about ten but were always happy to return later so as not to be intrusive or not at all if you didn't want. Breakfast was always good with a choice of hot and cold, and you can eat as much as you like. A good variety of hot and cold, continental, cereal, American, also offering a slightly different alternative each day we stayed. (We stayed for five nights). The hotel is situated next to a plentiful supermarket and very close to the subway stop 21 Street Queensbridge. F. The immediate surrounding area looks quite tatty and run down but don't let this put you off, the people are very friendly and we found this in all areas of New York. I would definitely stay here again

"Very good"

5
06/04/2017

Nice and friendly staff, very good breakfast, nice and always clean rooms, great view. Free coffee, tea and water in the reception all the time, enough ice machines. Had a room with Manhattan view, make sure to ask for one. Thank you Issa from reception!

"Best Western in Queens"

5
03/04/2017

What a great deal! Just a block from subway. Wonderful service. Kim and Monica make a great team at the front desk. Clean and cozy, full breakfast buffet. Great choice for a trip to NY for couples, business or family. Win win all around.

"Great location with luxurious bed!"

4
27/11/2016

I have nothing but good things to say about the staff at this hotel. Everyone that we encountered was helpful and very nice. We arrived quite early (11am), after a full overnight flight and were exhausted. Originally, we were going to just leave our bags with the front desk staff, go for breakfast and get in some sightseeing, while we waiting for the 3pm afternoon check in time. However, when I asked if there were any rooms avaiable early, to my amazement, front desk said there was, and early check in only cost $10! We were sold!! The bed. Oh my god! The best bed we've ever slept on!! Ever. Breakfast was included in your stay and was better than we expected, my personal favourites offered were the yogurt with your choice of topping, (I choose white chocolate chips and granola!! Yum!) the bagels were good, and the donuts were a treat. The only reason I didn't rate this hotel 5/5 was that our room was on the top floor, in the corner, (I know, usually awesome, and the room was except...) because of this wifi didn't seem to connect. It wasn't even in and out, we literally could not connect to wifi on our phones or laptop while in the room. Granted, we never gave the hotel the chance to fix this, as wifi is readily available in the breakfast area, lobby etc. and also throughout the city. By the time our days were finished, it was shower, and that glorious bed. Location was excellent. Found our way using the subway system from JFK, and once at the hotel the subway is a short 3min walk away, then 2 stops into manhatten. When we left, the hotel front desk offered to call transportation for us back to JFK, and was at a flat rate of $45, and it was a VERY comfortable town car! Snazzy!! We will definitely be back!! Can't wait for our next adventure in NYC, and will stay here again.

"Comfortable stay"

4
23/11/2016

Stayed in this hotel with family. Front desk staff was very nice, courteous and well behaved. The location is great, near the Manhattan attractions and two blocks away from the F line of subway station . Room size was big. Breakfast served was nice. Had comfortable stay.

"Affordable Hotel Close to Manhattan"

4
23/11/2016

Stayed here for two nights as it did not have the Manhattan hotel prices but close enough to Manhattan. The hotel is near the F train so we took the train to get there. Disembarked on 21st St – Queensbridge station, walked for a block. Arrived late at night around 11pm and was really tired. Thankfully, check in was a breeze. Free water, tea and coffee at the lobby. Rooms were clean. Bed was comfortable which was a bonus as we were tired. Wifi was good. Our room was facing the Queens area so there was not much view. Breakfast was good. The neighbourhood did not look the cleanest and safest place. We walked to a Chinese take away nearby at night and felt a little bit unsafe. Government housing buildings near the train station and car repair and other industries nearby. Not the ideal place for a hotel but with the price, reasonable accommodation, proximity to Manhattan and close to public transportation, I might consider booking here again when I go back to New York.

"Great location, very good place to stay"

4
17/11/2016

Very good place. Great location, close to the subway which takes you to JFK and La Guardia and all the attractions of Manhattan. Hotel well maintained, clean rooms, serviced daily, very good breakfast but could be cheese or ham.

"Very Good - Recommended"

4
16/11/2016

We selected this hotel based on the positive Tripadvisor reviews. The hotel is relatively easily reached on the Airport Train and then the MTA but is a little distanced from downtown NY. However for us, we are walkers, it was fine as within an hours walk was Central Park, Times Square etc. The hotel is clean and well appointed with large comfy rooms. We found the rooms on the road front noisy. Buffet breakfast was fantastic with fantastic wait staff willing to help out. In summary - I would return

"Great Choice For Visiting Manhattan"

4
16/11/2016

We stayed for two nights over Veteran's Day Weekend and our family loved the Best Western Plaza. Our room had two queen beds to hold me, my sister and her kids. There was a sleeper sofa in our room that was more comfortable than you would expect. The room was large enough for us to move around and certainly bigger than what we would find in Manhattan......and at about $100 less per night. We flew into LaGuardia Airport and caught a cab to the hotel. The ride was metered at $21.00 and we added a $5.00 tip. Check in was at 3 p.m., but Kim at the front desk let us check in early at 1:45 p.m. One gripe that we had was the 2nd floor room assignment. It was the only room with 2 queen beds that was going to be available because the others were occupied for multiple nights, We had reserved a room with a Manhattan view, but the Floor 2 view was completely obstructed. Kim apologized for the inconvenience and credited me $15.00 for our stay. It was not a great outcome, but I appreciated Kim recognizing the problem and making some effort to resolve it. Just know that the "Manhattan View" is not guaranteed if that is a deal breaker for you. The room was very clean. The bathroom does not have a bathtub, only a stand up shower. The water pressure was good with plenty of hot water after long showers. The refrigerator came in very handy. There is no microwave in the room, but there is one in the breakfast area that can be used any time of day or night. Breakfast is a real highlight. It runs from 6:30 a.m. through 10:00 a.m. Keep in mind that most people in the hotel are tourists looking to get an early start into Manhattan. The breakfast area is roomy, but at 6:30 a.m. it gets instantly busy and seems to stay busy. The good news is that Yasmin and company are constantly replenishing items, cleaning counters and bussing tables. The free breakfast is far above average...eggs, sausage links, oatmeal, French toast, pastries, bagels, cereals, yogurt....great choices. There was 24 hour a day hot coffee and ice water in the lobby. Also in the lobby were two computers for guest use. You can print out your boarding passes or just surf the web. I don't sleep well and it was nice to have the news on in the lobby and a computer to use without waking up the rest of my family. There is a nasty little grocery store next door that is open from 8 a.m. to 9:30 p.m. On the other side of the hotel are a couple of little restaurants, including a Subway for a low dollar lunch. The neighborhood was older, but not threatening in any way. The reason we booked this hotel is so that our night time walk from the subway station to the hotel would be short. It really was about a long block and 1/2......about a three or four minute walk. At this time of year, it gets dark around 4:30 p.m. Unless you cut your day very short, you will be walking back to the hotel in the dark. We felt very safe both times. Housekeeping did a great job and every staff member was friendly and helpful. The Queensbridge and 21st Street Subway Station featured the "F" train that would come though every few minutes. The 57th Street Station is just south of Central Park and is less than 15 minutes away from the hotel. The train continues to the Rockefeller Center and then to Times Square at 42nd Street and Bryant Park. The next stop after that is 34th Street-Herald Square,,,,,about 1/4 mile from the Empire State Building. You can get a free transfer to the 4 or 5 train from the Lexington and 59th Street stop by exiting to the street and walking 4 blocks to the Lexington and 63rd Street Station to get to Battery Park and the Statue of Liberty. Ground Zero and the Business District are within easy walking distance from Battery Park. Each subway ride is $2.75. You need a Metro Card to get free transfers. The Metro Cards cost a dollar and can easily be reloaded at the automated pay stations by the subway gates. Kim also set us up with a free 12:00 p.m. checkout time, which made life much easier. The regular check out time is 11:00 a.m. Kim told us that the hotel had an arrangement with a car service for a flat fare of $25.00 to LaGuardia Airport. She said she would call at our request and the car would be available in 5 to 7 minutes. For $25.00 plus tip, we rode in style in a black Town Car to the airport. We loved the convenience and the warmth of this hotel. The price was reasonable for the location and quality. The only thing we missed was a view of Manhattan. This will be our hotel next time we come back to New York. We would recommend the hotel to anyone wanting a convenient way to tour NYC without paying Manhattan prices.

"Good location, nice people"

4
15/11/2016

My friends and I stayed recently during the NYC Marathon. It was an excellent location just steps away from the F line to go to the city. The breakfast was great, Yasmin and the others did a great job keeping everything tidy...and the food was really good. Our room was better than I was expecting. He front desk was awesome when I asked questions, and gave me all the subway and NYC maps for my stay. Our room was street side, but honestly it wasn't that noisy. I would recommend his hotel for someone that's looking for a cheaper alternative.

"Great location"

2
14/11/2016

Hotel is at a great location, only a block you can take the subway to Manhattan. Breakfast was good. I stay 3 night in this hotel last week, I was placed at 8 floor but still heard the noise from those transportation pass by. Room a bit small with stain on carpet. Washroom faucet was dripping, you have to press hard to shut the dripping. Request to cancel last day booking with 24 hours notice. As a result, yes but no refund. Hotel policy said: it has to notice 48 hours before. I would not stay in this hotel again. One and done!

"Great hotel"

5
10/11/2016

I want to thank the entire staff, Yasmin at breakfast, Sharmin, Salmon, Rob, Mina from housekeeping. They all keep the values of a great hotel. Keep up the great work. I'll see you soon. Great hotel without a doubt. Thank you for your service

"Find another hotel"

2
09/11/2016

1) requested a room in a quiet location three times, was assigned perhaps the worst room in the hotel (2nd floor, street side). 2) 'Non-smoking' room stank to high hell of smoke. 3) It's a 'good news - bad news scenario ... yes, there was a coffee maker in the room; no, there was not a coffee pot. In summary, severely inadequate attention to detail and customer service. Theoretically, could be an adequate hotel. As it is ... 'one and done' meaning that people will stay here once, then never again. Avoid, unless no other options are available.

"Great fun"

5
09/11/2016

Ended up staying here since it was less expensive than any Manhattan option. Wound up being a better choice, since the room was huge and the hotel convenient to everything we were doing. About 2 blocks from the F train, and the staff was beyond friendly.

"In Queens, but close to central Manhattan..just off the Queensborough Bridge."

4
08/11/2016

We stayed 3 days in late Sept. 2016. This Hotel is clean, the staff is friendly and knowledgeable. Not unusual for large cities, the rooms are tight on space...but you don't go to NYC to stay in your room. 2 short blocks to the subway station, did the trip at night and there didn't seem to be any problems with the area. This is on a well traveled street, but traffic drops off as the businesses in the area closes. The breakfast is included and was very good, 2 selections of eggs and meats, the usual cereals, toaster, fruit etc. They called Uber for us as required, and provided us with information to the subway transfer spots for NYC tourism sights. 15 minute drive to Times Square (off peak rush hours). We will be staying there again.

"Do not let the location scare you."

4
08/11/2016

Nov. 3 - 7, 2016 four nights. Hotel was what I expected in a Best Western. This was Marathon weekend. the cost of the room was $100 - $200 less than Manhattan hotels. Our room had a king bed. Our room had been refurbished fairly recently. All new furniture, walls recovered, frig, free wyfi and all new bathroom. The morning buffet breakfast was very good, kept hot and fresh. The subway was just a block away (F) train. With transfers this took us everywhere we wanted to go. The location is in Queens area which is a Very Diversified area. We did not feel unsafe during our stay.

"Comfortable with wonderful view"

4
08/11/2016

Big clean room with big bed and wonderful view of Manhattan. Free breakfast provided had unusual variety of food which was a nice surprise. Staff were professional but could be more helpful and courteous.

"Great location/Great breakfast"

5
07/11/2016

1 minute walk from subway stop 4 stops from 30 Rock Full breakfast presented by friendly efficient staff All this plus best western points were great help in getting us to cruise ship terminal at the cheapest rate Great recommendations for supper

"Visit"

4
02/11/2016

Found the accommodations xomfortable. Facility was clean. Great breakfast. Luckily asking wasn't an issue, we asked on the property. I would stay at this hotel again without question. Give it a try you will not be disappointed.

"Unsafe neighborhood"

2
01/11/2016

We booked this hotel for a weekend in NYC. The location is accessible - just 20 mins by train to Times Square. However, the walk from the train station to the hotel made us feel unsafe. The neighborhood is clearly run down. As part of our impetus for this trip was to go to a concert at night in Times Square, we decided we would not feel comfortable taking the train and then walking through that area to get back to the hotel late at night. Hotel was cheap and clean, no issue with the property itself. Just not the best if you plan to be coming & going late from the hotel.

"The hotel to stay in NYC"

5
29/10/2016

The Best Western Plaza hotel is located in Long Island City; for those who don't know, LIC is on the Queens side of the 59th. Street bridge. ("Slow down, you're moving too fast" LOL). A short walk from two subway stops, and multiple bus stops, parking available, and reasonable rates. It gets better. The hotel rooms are comfortably large and spotless. Some of the best housekeeping I've experienced happens here. The free breakfast is one of the best and most complete I've seen, offering cereals, eggs, sides, yogurts, fresh fruits, beverages, and outstanding help (Yasmin, the hardest working person I've seen in a while). There are grocery stores and convenience stores within walking distance of the hotel. One of the features that struck me was the silence. Although the hotel was almost full, I could not hear anything in my room. The free Internet is one of the fastest in the market. The bathroom, and room, also the cleanest. All the members of the staff I ran across were professional and helpful, however, I have to bring attention to a young lady that I consider the greatest asset of this hotel, and the Best Western chain in general. Her name is Sharmin Shaili. She is the most helpful, professional, knowledgeable, and accommodating BW employee I've had the privilege to cross paths with. She best be kept happy in her position, although I feel she can handle higher positions, because she is priceless, and I would return to this location just because Sharmin is there. So, if you're looking for great value in a very expensive town, and enjoy all the perks mentioned above, make sure you book this hotel on your next visit to New York City.

"Value for money"

4
23/10/2016

We stayed in the Best Western Plaza Hotel in September for 4 nights . The location is perfect. 5 min walk to the tube (underground) station from where you can take the train to Manhattan/Rockfeller etc The staff was friendly, clean and comfortable rooms. good breakfast . Good price for accommodation compared to other New York hotels.

"Value for money close to Manhattan"

4
18/10/2016

Stayed at this hotel for four nights with the family in a room with 2 double beds. We originally booked at the Sleep Inn, which is behind the Best Western, but upon check in were moved. No explanation was given but considering the staff at Best Western were very friendly and welcoming I didn't really care. The room was small but comfortable. Breakfast is included in the cost of the room and was more than sufficient. The hotel is a very short walk (no more 3 minutes) to the Queensbridge subway station where it is a short ride to Manhattan on the F line which you can take to Times Square, Rockafeller Centre etc without changing lines. I few other reviews made mention of the neighbourhood looking unfriendly but not once, day or night, did I feel unsafe or nervous walking through the area with my wife and children. The hotel is on a well lit main street and the area looks no different to parts of the East side of Manhattan. I also used the coin laundry around the corner and did not feel uncomfortable. I would definitely stay here again and would recommend it to anyone visiting New York that doesn't want to pay Manhattan prices. It is actually quicker to Central Park, Times Square and some of the other tourist attractions by train than if you were staying in a hotel in South Manhattan.

"Wonderful staff and good quality accommodation"

5
15/10/2016

Very close to the subway which, coming from England, we wanted to try out with a trip from the airport. Also very close to Manhattan. An 'up and coming' area, so a little basic still around the hotel but felt safe enough and a short walk to some good restaurants and more upmarket streets (moving down the hill, so will reach the hotel soon!), and in the other direction to a little park with a lovely view of the bridge and Manhattan island. Good price for accommodation compared to other New York hotels. Clean and attractive rooms, very comfortable bed indeed. Good range of food for breakfast. EXTREMELY helpful lady at reception who even seemed amused at my husband's bad jokes (she will know us from that!). She gave us useful information about the area, happy to chat, and booked us a cab to the airport with advice about what to pay and to avoid rogue cabs. It made the trip very enjoyable.

"The Positive Reviews Are Right"

5
15/10/2016

We picked this hotel for the price and location. Worked out great. Arriving at JFK we took the AirTran to Jamaica station then the E line subway making one switch at Forest Hills for the F train to Queensbridge 21st Street travel time 40 mins. The BW Plaza is one block and a bit from the subway.. Friendly place staff all nice from check in to breakfast which was excellent and included. Egg white patties recommended. Our room 807 had a lovely view of Midtown inc the Empire State. Beds comfortable, the shower takes some working out to operate. A tip - any room ending 05 or 07 above the 4th floor will have a great city view. The area is a little sketchy but not threatening.

"Good value close to Manhattan"

4
13/10/2016

Good price, super close to the subway & walking distance to good restaurants & bars. There is also a nice grocery store right next door. The staff was very friendly & went out of their way to accomodate special requests.

"I'll stay again and recommend"

4
12/10/2016

The staff, the great breakfasts, clean rooms were all wonderful. I stayed a week. This is not 5 stars because there is a problem getting hot water in the shower in the mornings. Also, this is literally the first hotel ever, especially Great Western, that did not have a guest laundry or laundry service. There was a recommended laundry 2 plus blocks away down an iffy street. The price for laundry service was reasonable there. I enjoyed this hotel and the people!

"New York is always a good idea - a good hotel is the perfect start!"

5
10/10/2016

I just came back from my 7 days New York trip. We stayed in the Best Western Plaza Hotel. A Hotel that definitely is worth it! The location is perfect. 5 min walk to the tube (underground) station and only 4 stations to the Rockefeller center, from where you can easily go to the Times Square and 5th Avenue. The staff was really friendly, our rooms were very clean and we got new towels every day. The beds are super comfortable. They serve a typical, but good american breakfast. They change it a little bit every morning, but basically they have toast, bagels, muffins, croissants, scrambled eggs, some sort of potatoes, something sweet like pancakes or french toast, sausages, porridge and toppings, and yoghurt. So you see, there is something for everyone. If you're looking for a good and affordable hotel choose the Best Western Plaza!

"GOOD DEAL"

5
10/10/2016

Room matchs with the price. paid $168 for a king size bed. not bad compare to other hotels in new york city. there was a fridge and coffee pot in the room. one of the best breakfasts I ever had in a hotel on a Saturday morning. 5 Mins to F train station. about 10 Mins of train ride to time square.

"Visiting our Son"

5
09/10/2016

Had previously had a bad experience at another hotel in area! This place was a real pleasant find for us! Stephanie at front desk was extra helpful and made sure we had a parking place after we got checked in!! She was very pleasant and though having to multi task very efficient!! Room was a little small but it is NYC!! Cost for room and parking reasonable! Breakfast is OK! Great location for subway F train! Very pleased overall!

"Good Hotel for Short Stay"

4
04/10/2016

This hotel is clean and comfortable and very close to the subway! (Less than a 2 min walk). Free breakfast was delicious, and the service to replace empty trays was quick :) Friendly attendants. Willing to assist. Fast free wi-fi.

"Absolutely worth the money!"

5
04/10/2016

After much research, my husband and I decided to book the Best Western Plaza at Long Island City for 3 nights. As anyone would know, NYC hotels are just simply overpriced. This hotel, however, ticked the boxes because it was reasonable and the reviews seemed good as well. Thankfully, we were proven right! From the get go, we had a great experience. Miss Stephanie at front desk was most helpful. Limited parking is available for a whopping US$25 a night, and we had driven down from Maine so we had a rented car with us. However, we only needed to keep the car for a couple of hours before returning it, so we asked Miss Stephanie about parking on the street. She offered us something better - complimentary parking on the premises since it was just for a couple of hours. What a relief! Thank you so much! We were given a room on the 2nd floor, but there were no issues with noise. The room was very, very clean. Super clean and it smelled fresh. The air conditioning worked really well (too well, sometimes we had to increase the temperature as it was getting so cold!). The bathroom was pristine too, no complaints there either. The shower is wonderful - excellent water pressure and plenty of hot water with no issues at all. The TV didn't have a huge range of channels but we were hardly in the room except at night, so it's not a big deal. The bed was really comfortable as well, and we were provided with 5 pillows, all not too soft (I hate soft pillows and it seems like hotels only provide that, but this was an exception!). We slept very comfortably all 3 nights. In-room wifi is fast and we didn't have a problem with it. Just that sometimes you may need to relogin. Now on to breakfast. The breakfast area is really small but we didn't have a problem getting a table on any of the mornings. The spread was especially impressive since this hotel is of 'lower' budget - delicious scrambled eggs, one of the best hash browns I've had (it's more like a rosti!), pancakes, waffles, cereal, good coffee, yogurt, omelettes,... the list goes on. The breakfast area is manned by Miss Yasmin, who was very friendly and made sure everyone was taken care of. Thanks, Miss Yasmin! On our last day, our flight was at night so we requested for a late check out. The listed check out time is 11am. They allowed us to extend it to 12pm for no fee, and we asked if we could extend it beyond that, to which they said we could till 3pm, at $10/hour. So we kept the room till 3pm for an additional US$30. Mr Robert and Mr Isa were really helpful there. Thanks! Lastly, the location of the hotel is good. It's a 2 minute walk from the 21st Street Queensbridge station, which has the F Train - 15 minutes to Manhattan! Only thing is that over the weekend, the F Train didn't have a return so we had to alight at a train station further away. Other than that - no complaints. Very convenient. :) Overall, we are really, really pleased with this hotel. It was well worth the money, so no regrets. Thanks again to Miss Stephanie, Mr Isa, Miss Yasmin and Mr Robert! :)

"What a great stay!"

5
02/10/2016

My parents and I stayed at this hotel for five nights. The staff (especially a funny man at the reception) is really kind and helpful. Rooms are cleaned everyday and comfortable with everything you need. But this hotel is excellent for its variety of breakfast every morning. Plus, the hotel is really close to the subway station which takes you to the heart of Manhattan. I will totally recommend best western:)

"Terrific hotel, Terrific location!"

5
02/10/2016

My adult grand daughter & I drove into NYC for a little get away trip and I picked this hotel due to it's location to the subway and parking accommodations. It was perfect! The desk attendants were very nice and answered just about any questions we had at anytime we were there. A special mention goes to Stephanie - she was so gracious and pleasant and seemed to almost be there 16hrs a day! Parking was first come first serve, but there were plenty of spaces - just a warning don't drive your biggest van or suv! The garage and parking areas are very very tight! We parked under the building in a closed garage area out of the weather and easy access to the hotel. The 2 double beds room was very neat, clean and comfortable. We were on the 9th floor front room and there was some street noise, but that's NYC anywhere! The bathrooms were clean with plenty of towels and hot water. The free breakfast was even better than the usual Best Western breakfasts. There was a baked vegetable egg casserole, scrambled eggs, cheesy hash browns, waffles, pancakes and plenty of pastries, cereal etc. They have a chef that watches over everything so there was never an empty chafing dish or coffee canister. The subway is a very easy and safe 1 1/2 block walk. There are a few little restaurants nearby and pizza delivery. You won't be disappointed staying at this Best Western in Long Island City, NY!

"Great deal"

5
01/10/2016

Best free hotel breakfast I've had- each day scrambled eggs, omelet/breakfast casserole, sausage, pancakes or french toast, yogurt, croissants, bagels, cereal, fruit, all the usual beverages. Comfortable bed and pillows, small fridge in the room (no microwave, but there is one downstairs in the breakfast room). Very friendly helpful staff. The neighborhood is a bit run down looking, but the hotel is a block and a half from the subway so not too bad. Grocery store next door. The subway is the F line- 2 stops to the island of Manhattan, 5 stops to Times Square. This hotel is a good deal if you want to avoid the high prices of Manhattan.

"Well located home-base for visiting Manhattan"

4
30/09/2016

Best Western Plaza is closer to major NYC attractions than other hotels with a lesser service and higher price which are located in Manhattan by using the F train 21st- Queensbridge station. It has a helpful staff, starting from the reception (e.g. Stephenie) and ending with the dining room service which keeps an open eve to make sure that everybody is happy with the breakfast (e.g. Yasmin who helps the new gusts with a smile and keeps everything clean and tidy). We stayed on a room with a city view on the 8th floor which added motivation to our trip. The room has a king-size bed a coffee maker, refrigerator and safe. In this era of many electronic devices, the room offers a lot of free 110V power points for the convenience of the guests. The shower in the bathroom has a fixed sprayer which may be not convenient for certain guests, but for us it was just fine. The breakfast is a typical American breakfast which can make you "full" easily for many hours of walking through the city (since it is "American" there are no vegetables but some fruits are available). In order to complete the guest nutrition one can use the Green Apple supermarket near the hotel (less than a minute walk), which offers all types of food including a "green market" with vegetables and fruits. The neighborhood of the hotel is semi-industrial, and it is recommended to sleep with the windows closed, since the noise might wake up a sensitive guest. When returning to one's homeland the hotel can reserve for you a transfer to JFK for $45 and the service is polite and efficient. All in all: a good value for money.

"good cost-benefit"

3
26/09/2016

Hotel in Queens two blocks from the metro Queens Bridge station, with a market next door. The night the area is a bit deserted, but we'd no problems. Breakfast included. I recommend. Attentive and caring staff. spacious and quiet room

"Changed my view of Best Western"

4
25/09/2016

This place changed my whole view on the Best Western brand. I was happy with the service, accommodations and what a breakfast. It looks like they get in local pastries for breakfast. The room was cozy and no additional fees for parking.

"best value for your money"

5
25/09/2016

worm welcome by the staff/ nice and clean room close to a supermarket which is perfect for soda and fruits for your room 5 min from subway station very comfortable to travel into the city. save your money for shopping and stay here and not in the city

"Great hotel"

4
24/09/2016

We got counterpart for our money. It was good quality-price ratio comparing to other hotels in New York and price level in New York. Service was great. It was very clean, no bugs and housecleaning did good job. Room was spacious. We also had nice view to Manhattan from our room window. Sound-proofing could have been better in rooms.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time out to write such a wonderful review of our hotel. Apologize that your stay was not satisfactory, and we hope that as we improve our overall amenities Come visit us again soon. Sincerely, Best Western Plaza Hotel

"A comfortable and functional hotel for an accessible stay"

3
22/09/2016

Stayed with a colleague on the basis of cost and proximity to the city. I am disabled and we needed an accessible twin room which isn't frequently available. Initial thoughts, this was closer to JFK than the city and cheaper by taxi. The location of the hotel is interesting. It has the feeling of an industrial estate. If you drive down 21st Street there are many auto repair shops and large units some seemingly empty. There are housing projects close by so it isn't completely industrial. Inside , once a booking.com issue was overcome we were able to get into the right room. For the first time and not the last the staff dealt with the issue in a fuss free and expedient way. The room was navigable to me in my chair. There were two large beds and an accessible bathroom. Wifi is included. For me a shower seat would be best but here there was a step in shower (not roll in) and I head to shuffle from wheelchair via the shower base step to sit in the shower. Although others with rear facing rooms have a view of the metropolis, this was forward facing and offerered a mixture of industrial units demolition and the ongoing redevelopment of the area with new office blocks being developed. In the room the air conditioning was very effective and welcome. there was TV , there were coffee making facilities and an iron/board and safe. it was comfortable at night in the hotel. Breakfast, as we were advised was very busy. There are two rooms and as advised after 8am these get very busy. There is a choice of hot food, bakery and cereals. Hot and cold drinks. There was plenty to fill up on prior to a visit to the city. Access to all areas in the breakfast room isn't great in a wheelchair and you either need the patience of those around you or someone to gather it for you. The staff here were also great, very friendly and offering to gather for you. The hotel has a slightly used and dated feel but its not unpleasant. Its perfectly functional. Throughout I felt the staff were extremely helpful and friendly. The hotel was a block up from 21st St Queensbridge subway. This is advertised as accessible. However at the of visit (and until October) there is no lift from street to ticket level. Thus my colleague had to lift my wheelchair whilst I stood on the escalator. Those with lower mobility would have to seek an alternative station or take a cab. If you stay here not so far away is the wonderful Court Square Diner. We didn't find too much else but then it's not too far from the city delights. As always bearing mind when booking your hotel, or doing anything out, that there can be tax to add which will increase the cost of your stay, meal, etc. Thanks to the staff at Best Western Plaza for your help making this a comfortable stay

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you very much for your great review. Our staff is always working hard to improve our services and amenities so that all of our guests can have a comfortable and satisfactory stay.We are always here to help our guest in the most inefficient way possible. We hope that you will come see us again soon so that we can provide another wonderful stay.

"Perfect for our stay"

5
19/09/2016

This hotel is located one block from the metro, into the city in 15 minutes. Half the price of staying in Manhattan. Full continental breakfast. Friendly helpful staff. Comfortable rooms. Will definitely stay here when we come again

"Noisy!"

2
15/09/2016

The neighbourhood is bad but the subway is just 2 stops from Manhattan and prices are considerably lower but still over $225. For that price you get a noisy room: outside generators create so much noise you will not sleep. Windows are thin, noise is practically the same with them open or closed.

"A good alternative for Manhattan hotels"

4
15/09/2016

This hotel is a great alternative for the expensive Manhattan hotels. It's very close to the subway station (3-minute walk to F line), so it's easy to get to the downtown. The room is very neat and comfortable with a king-sized bed. The breakfast is free and just fine. The only downside is the internet quality is very bad.

"Best West was Best Choice"

5
12/09/2016

This was a great hotel at a great location. Only a block from the F subway and easy to get to from LaGuardia.The front desk staff was very nice and even held my luggage because I arrived early in the morning and check in is not until 3 pm. I was able to drop off my bags and go sightseeing and not have to worry about them until later that night. The room was very clean and the free breakfast was not just muffins and juice. Lots of hot breakfast items to choose from. I would definitely stay here again if I have the opportunity to go back to New York City.Great location at a great price and a friendly staff made for a wonderful vacation.

"Convenient and practical for a short stay"

4
12/09/2016

This is a perfectly fine hotel for a short stay, whether you are going in to Manhattan or visiting people in Queens (as I was). Not hard to park somewhere in the neighborhood - although you do need to look carefully for driveways, hydrants, and restricted parking, as you don't always notice the signs or the parking hours. As others have pointed out, the surrounding neighborhood seems a bit grungy, with weedy lots and some old warehouses....but lots of new pricey residential units are being built. It's an up-and-coming area and it never felt unsafe, even at night. The hotel itself is well run, the rooms are quiet and clean. I have just 2 small comlaints. 1. The hotel TV cable system could be better. Not many channels available, and hard to get from one channel to another. I did not see a "channel up/channel down" on the remote control! (Maybe I missed it??) 2. There was a card with instructions to operate the shower but all it said was "pull down on gold ring." Well, there was a gold ring around the shower temperature handle, but it did not pull down. After a lot of attempts and looking around for another gold ring, I realized that there was a much smaller gold ring on the UNDERSIDE of the end of the tub spout. You have to pull down on it to start the shower. The card had an unreadable graphic that did NOT look at all like the actual tub spout. These instructions definitely need to be made a lot clearer! I would definitely stay here again, especially if the price was good.

"A good alternative for the expensive downtown Manhattan hotels"

4
08/09/2016

This hotel is a good alternative for the expensive Manhattan hotels, the hotel is close to a subway station which gets you to the heart of the city in less than 15 min. Rooms are ok, (tough the carpets are a bit old, they are due for replacement). Staff is super. The rate includes breakfast.. this is super.. wide variety of choises, great staff at the breakfast, friendly an helpfull. The breakfast restaurant is a bit to small, get early to the breakfast is a good tip we received at check in. Neigborhood is not the most appealing, But one should consider this hotel for a stay on a visit to New York

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all of our guests. Come visit us again soon. Sincerely, Best Western Plaza Hotel

"Great place to stay in LIC"

4
04/09/2016

Extremely helpful front desk staff who went out of their way to accomodate our needs, both in checking in and checking out. Plenty of food choices at breakfast and the breakfast staff were all outgoing and cheerful and helpful. Room was clean and comfortable. A few blocks from the subway. A great place to stay and we will definitely return.

Bwplazalic33143, front desk at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for such a wonderful review, it is extremely important that all of our guest have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodation. Come visit us again soon! Sincerely, Best western Plaza Hotel

"Good visit"

4
27/08/2016

Neighborhood is not that fantastic (Queens), but the close proximity to the subway is perfect. Rooms are really tidy and nice. The service and cleaning were really great. The breakfast offer is fine althought it can (and usually does) get really crowded in the lobby area. Go to the breakfast early!

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time out to write about your experience. We apologize that your stay was not satisfactory, and we hope that as we improve our overall services and amenities you and all future guests will enjoy their stay much more. Sincerely, Best Western Plaza Hotel

"Great stay, good price"

4
24/08/2016

Despite a bumpy check-in after the fire alarms and sprinklers had gone off at 11.00 PM, I have to say the hotel is excellent, I had a lovely room overlooking Manhattan, nice sleep, clean room, decent breakfast and very nice hotel staff. The location is not very nice but it is very convenient for metro/subway or walking across Greensboro bridge which is an amazing experience. A good supermarket is next door and the ride to Manhattan is only 2 stops. I would recommend walking to Roosevelt Island and then taking the tramway! I will certainly return there, did I mention the price was very good for NYC in August? :)

Bwplazalic33143, fronty desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for such a wonderful review, it is extremely important that all of our guest have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodation. Come visit us again soon! Sincerely, Best Western Plaza Hotel

"Horrible customer service"

1
23/08/2016

We were staying Here because we painted our apartment. We live in the neighborhood. They promised us an extra night. We needed to paint more rooms in our apartment. To make a long story short they gave our reservation to someone else and did not inform us till the next day. To make a long story short we had to find another hotel for the following day because of this. This was a huge inconvenience because the hotel was in walking distance from our home and that was why picked it in the first place. The morning crew was clueless that the night clerk promised us a reservation for the next day. They did not try to resolve it or transfer is to another best western. We will not be staying there again.

"Basic service"

2
23/08/2016

The hotel is located in the Queens, not in a nice neighborhood. The price is appropriate. It is close to a subway station and this is the best thing there, because there is nothing nice to do in the area even not a place to go for eating. The room is nice enough. Breakfast is served in a tiny place and always you need to wait for a place to sit.

Lucas G, Manager at BEST WESTERN Plaza Hotel, responded to this review
Dear Ruth, I am afraid you are mistaken. Our hotel the BW Plaza is located in Rhodes Island, GREECE. We have no area called Queens and no Subway on the Island. Your must be referring to another hotel in New York, USA. We would like to kindly ask you to correct. Thank you Lucas Georgas - Hotel Manager

"Wonderful hotel, horrible neighborhood"

4
17/08/2016

The hotel itself was great. Clean, comfortable, friendly staff, good wifi, breakfast, quiet. Unfortunately the hotel is two blocks down the street from New York's oldest Projects/Housing Development. We were not comfortable in the neighborhood and it's not a neighborhood one could explore for dinner either. There's a grocery store right next to the hotel and the workers there were friendly. We got food there the night we checked in. It's also located on the F train, which only runs every ten minutes. The train station was clean and modern. For our purposes, the F train wasn't very convenient, as it doesn't transfer at either Grand Central or Times Square. We figured it out though. Great hotel. Excellent value.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely, Best Western Plaza Hotel

"Best Western Plaza Hotel"

5
16/08/2016

This was my first stay in New York City and the Best Western Plaza Hotel was an convenient and affordable location. The hotel was very clean and the front desk clerks were extremely helpful. Also this hotel is located one block from the subway.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time out to write such a wonderful review of our hotel. Come visit us again soon. Sincerely, Best Western Plaza Hotel

"I hated the parking lot."

2
15/08/2016

The parking lot is incredibly tight and if you are not extremely and I do mean extremely careful you will have an car accident. I attempted to let the front desk know the one way ramp with no mirror to determine who is coming up or down as your drive up or down is dangerous. I was told my Tahoe is too big to drive down the ramp. (???????) So I guess I should have researched the hotel I planned to stay at based on where I can park my vehicle.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We apologize that you did not enjoy a satisfactory stay with us. Your review allows us to focus on improving specific departments and facilities. Our goal is to make sure that all of our guests leave satisfied. Sincerely, Best Western Plaza Hotel

"Reasonable for NY"

4
15/08/2016

Chose this hotel because the room was a good size and it is not too far from Manhattan. The subway is about 300m away (F line) which takes you straight into Manhattan. Also included breakfast & wifi. This is a good hotel if you are on a budget & you don't mind the short travel into the city.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for such a wonderful review, it is extremely important that all of our guest have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodation. Come visit us again soon! Sincerely, Best Western Plaza Hotel

"A WEEKEND NIGHT IN THE CITY OF GOTHAM"

4
15/08/2016

I stayed here on a Friday night recently subsequent to attending a family wedding in Long Island City the following day. The room was surprisingly quiet considering we had a low level (3rd floor) room that overlooks 21st Street. The breakfast the next day was good, with an assortment of cereals, along with juice, eggs, sausage, and coffee - decent standard fare. For those driving to the property, you should note that there is *very* limited parking in the rear of the Hotel, and it is first come, first served - you CANNOT reserve a parking spot with your reservation. I was fortunate to get the last spot of the night with a 10pm check-in time. I would spend the $25 for parking if the means permit you to - it is worth the investment. There was only one front desk check in agent upon my arrival but there were no real issues. I would choose this property again if staying in New York City. It is close to the 59th Street Bridge & Midtown Manhattan.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely, Best Western Plaza Hotel

"Great value"

4
14/08/2016

Clean modern and convenient for exploring NY. Metro station close by and just few stops away from tourist spots. Couple of little shops close by if you need to get some snacks. During our US trip we stayed in 3 different hotels, and this one was the best, and we will book again.

"a few nights stay in New York"

3
14/08/2016

This was a lovely hotel and very reasonable. There was one very annoying problem....their breakfast facilities. The 2 small rooms they use were totally inadequate for the volume of guests in the hotel and if there are more than 4 of you in a party you have no chance of sitting together, 4 was a struggle ! De-caff coffee was an issue too. Not out as a regular option as quote "American's love caffeine"!!! the lady called 'Yasmin' was very helpful and made me one each day but the day she didn't work my request was declined. How come you have de-caff in the rooms ??? Our room was comfortable, clean but a little small for us. Nights were a bit noisy too with the traffic outside. Close to subway so access to central New York and attractions was easyish ( to a foreigner like myself!)

"Queensbridge Old Timers Reunion"

5
09/08/2016

This hotel is very convenient with the subway one block away. The staff was very friendly and helpful. The room was a little tight but clean and comfortable. You get a free breakfast with a wide choice, scramble eggs, pancakes and turkey sausage(I prefer pork) the hot food was always hot and plenty. One thing I enjoyed that hot coffee was always available. Parking was very limited and overpriced at $25.00 a day but still cheap if you had to park in the city. This will be my hotel of choice.

Bwplazalic33143, fornt desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you very much for your great review. Our staff is always working hard to improve our services and amenities so that all of our guests can have a comfortable and satisfactory stay. We hope that you will come see us again soon so that we can provide another wonderful stay. Sincerely, Best Western Plaza Hotel

"Awesome front desk employees"

4
05/08/2016

Best part of the hotel is possibly the worst part as well, that being the location. The hotel is only one block away from a subway station so it is INCREDIBLY easy to get to downtown conveniently and quickly. The problem with the location is that that part of town isn't very nice. You'll see great people around during the day, but when my wife and I came home late at night off the subway we got yelled at by some locals (possibly drunk or high?) and it was obviously very uncomfortable. I wouldn't recommend straying too far from the hotel at night or coming back to any other subway station other than 21st St-Queensbridge. That being said, the front desk employees were incredibly helpful and friendly and made the whole stay worthwhile. They allowed us to park a little longer in our spot to help accommodate us and they were very welcoming to my wife and I who were new to the city. I wish I remembered their names so I could praise them properly! The rooms are very comfortable, and even though the breakfast is only so-so I would highly recommend this hotel because of the proximity to the subway and the amazing front desk service.

Bwplazalic33143, front desk at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely, Best Western Plaza Hotel

"Great place, Great location"

5
29/07/2016

This hotel was the BEST Best Western hotel I have stayed at. Really nice room, bathroom, frig in room, great FREE breakfast. The whole hotel looks like it has been renovated and appears new. But the BEST thing about this hotel was the Front Desk person, ROBERT. He was really FANTASTIC and is a REAL CREDIT to the Best Western hotels. He was dressed and groomed smartly, VERY ENGAGING, ACCOMMODATING and couldn't have been MORE HELPFUL and COURTEOUS. If fact, since this visit I was back in NYC and my flight out of Laguardia was cancelled so of course I booked a room again at this WONDERFUL HOTEL. Unfortunately, ROBERT was off for the week, but the front desk people were very nice and ALMOST as good as ROBERT. But ROBERT is definitely SPECIAL. You should give him a raise. I came back and will come back again just because of ROBERT. Kudos to him!

Bwplazalic33143, Guest Service Agent at BEST WESTERN Plaza Hotel, responded to this review
I am so glad that I was able to accomidate your stay. Unfortuanetly i was off for a week and missed you when you returned tto Best Western Plaza. It was a pleasure having you stay with us. Please feel free to contact us anytime you are returning. I promise ill try to be here the next time around. I look forward to hearing from you soon. Have a wonderful day and come see us soon. Regards, Robert Front Desk

"Most likely overbooked our room. Handling was not very proffessional."

2
24/07/2016

When we arrived at around 9pm we were told that there was "a problem with the water in our room", well, as I know from the booking platform that we booked the last room they sold and due to our arrival time I most likely think they simply overbooked and unlucky for them everyone showed up that day. So far no problem. Obviously not the most convinient situation when you arrive at your booked hotel after a long drive but for sure everyone is doing it that way. We were then offered a room in a Quality in 5 mins away. Kind of strange to be told "we have to go there" and not being asked whether we would be ok with it. Anyway, after some searching the lady at the dront desk "luckily" had the idea to contact the SleepInn right next to our booked BestWestern. Surprise, surprise, so seems like that is how they fill up that hotel when everybody books BestWestern . So she went over there with us and offered us two rooms as a compensation. Not sure if the lady over there at the front desk just did not understand it or tried to fool us but she did not seem like she wanted to give out those rooms so after some back and forth all in all it took more then an hour to finally get the rooms and a parking spot which is absolutly inacceptable in my mind. BestWestern could have at least prepared everything with the SleepInn and just give us the keys. No metter if there really was a problem with our room or, as I still think more likely, they lost the "Overbooking-Game". I still gave it two points because the room in the SleepInn was absolutly ok.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time out to write about your experience. We apologize that your stay was not satisfactory, and we hope that as we improve our overall services you and all future guests will enjoy their stay much more. Sincerely, Best Western Plaza Hotel

"Value for money"

4
23/07/2016

Being 200ft from a metro station in a city like New York was the best part. It was really just 10mins from downtown. Rooms were clean and breakfast was decent as well. They stored our luggage for $1 a bag too which was very helpful.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again. Sincerely, Best Western Plaza Hotel

"Great value"

4
22/07/2016

Really happy with our stay. Hotels in NYC aren't cheap and I was pleased to find a reasonable rate at a hotel that met our needs: continental breakfast (important for our family of 5), free wifi (good to keep up with work), close to the subway (within walking distance of several stops) and beds for everyone (small room, but it had two queen beds and a pull out couch, which was perfect for the 5 of us). The staff was friendly and it was an all around good experience.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all of our guests. Come visit us again soon. Sincerely, Best Western Plaza Hotel

"Review"

5
16/07/2016

Only complaint was I did not like paying $19 to pay to park . Friendly staff and the room was great. The bed was nice and the shower although I had some issues turning it on was nice. I would stay at a Best Western again but not in the city because I did not like to pay to park my rental car.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We apologize, for any incoviencence you had with the parking.We appreciate you taking the time to write about your experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again! Sincerely, Best Western Plaza Hotel

"Quite and Tidy"

3
14/07/2016

A nice clean hotel... An affordable price too. Parking is not available for all cars, but street parking was fine. Breakfast buffet was a bit basic but efficient. The room was fairly furnished with a small empty fridge and a flat screen TV. the free wifi in room was a bit strange, as you got to login each and every time you want to browse.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time out to write review of our hotel. Come visit us again soon. Sincerely, Best western Plaza Hotel

"Comfortable for overnight before flight"

5
11/07/2016

I stayed for one night before my early morning flight from LGA. Room was very comfortable & spacious. Clean but not spotless. Staff was friendly. I didn't use any other amenities nor the free breakfast. Uber was a quick 15 minute ride to the airport ($16). My room had a lousy view but that is not what I was looking for.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We apologize that you did not enjoy a satisfactory stay with us. Your review allows us to focus on improving specific departments. Hope you come back soon. Sincerely, Best Western Plaza Hotel

"Family experience"

4
08/07/2016

The advantage of this hotel is its location so close to a subway station very close to Manhattan. The service is good, the rooms are clean, the breakfast excellent. The surroundings are not appealing but price and location make it a good bargain.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time out to write review of our hotel. We hope that we can continue to provide excellent services to all of our guests. Come visit us again soon. Sincerely, Best Western Plaza Hotel..

"Fantastic stay!"

5
04/07/2016

Comfortable hotel room with great staff at hand for all your holiday needs. Great breakfast on offer too! We loved it here and would definitely use this hotel again! Also had a fantastic view of the Empire State Building and Brooklyn bridge from our room ????

Bwplazalic33143, font desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely, Best Western Plaza Hotel

"Easy access to subway, free breakfast & comfortable beds. Great for groups!"

5
01/07/2016

Our group of 19 Girl Scouts stayed here for 4 nights. The hotel is clean, the beds are comfortable and hot breakfast is included! Breakfast included pancakes, eggs, turkey sausage, bagels, danish, fruit, cereal, juice, coffee and milk. We filled our water bottles every morning from the ice machine and water in breakfast area. The subway to Manhattan is only 3 minutes (1.5 blocks) away. Very convenient. Staff was friendly. Very economical stay while in NYC! Half the cost of Times Square hotels! There is a Subway restaurant right next door. We highly recommend this hotel!

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again soon! Sincerely, Best Western Plaza Hotel

"Affordable hotel with beautiful view over Manhatten"

5
01/07/2016

Affrodable New York Hotel. Close to the metro and easy access to all main attractions. Excellent room, with an excellent view. We stayed at the top floor of the hotel.Excellent breakfast service is included in the price.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for such a wonderful review of your stay at our hotel. Your lodging experience is very important to us and we are extremely happy that you had a great stay. We thank you for choosing us for your hospitality needs and look forward to seeing you on your next visit to our city. Best regards, Stephanie Front Desk Agent

"Good Value"

4
30/06/2016

Nice place once you get there. A little sketchy riding the subway from JFK with family at 10:00 p.m. and walking the .25 miles from station. Rooms were clean, no bugs and breakfast was better than usual.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you very much for your great review. We hope that you will come see us again soon so that we can provide another wonderful stay. Sincerely, Best Western Plaza Hotel

"Great price and "

4
29/06/2016

My husband and I stayed here just a few days ago with our 1 year old son and I could not be any happier that we chose BW. Location is only a couple blocks from subway, which makes it easy to reach downtown Manhattan. Price for the room was great, very affordable compared to Manhattan hotels that are just too overpriced in my opinion. The staff are phenomenal, very responsive to our needs and friendly. We also enjoyed their free breakfast buffet, although I wishes their dining area was a lot wider and had more space tables and chairs for guest to eat in. It was almost always full when we go grab our breakfast in the dining room (their food choices are that good and reasonable, no wonder every guest head over their every morning). I also appreciated the staff being accomodating in helping us locate other subways and places we could visit in NYC. The room was always clean and for a 2-3star hotel, it was very comfortable. Would not hesitate to book in BW again for our next trip in NYC. Cant thank the staff enough for their awesome job.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for such a wonderful review, it is extremely important that all of our guest have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodation. Come visit us again soon! Thank you, Best Western Plaza Hotel

"New York Experience"

5
26/06/2016

My husband, daughter, grandson and I traveled to New York for the first time in June, 2016. We picked BW because of the price and the reviews. Happily, we were very happy with the experience. We knew that we were not going to be centrally located to some of the most popular locations, but could only afford what we could afford. Although this hotel was mid-priced, it turned out to be a very good choice for us. Staff was very friendly and helpful, free full breakfast was provided, and the room was clean and everything worked without any problems. I am quite sure that if we had any problems, they would have been addressed directly and quickly. Thank you Best Western!!

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We are extremely delighted that you and your family had a great experience staying at our hotel. It is always nice to know that we provide our guests with excellent customer service and quality lodging. We look forward to seeing you on your next visit to New York City. We thank you for choosing Best Western Plaza for your lodging and hospitality needs. Best regards, Stephanie Front Desk Agent

"Best value. Best choice."

4
25/06/2016

Stayed with family for four nights in April. Hotel was clean and comfortable with a nice breakfast to start the day. The hotel is convenient for Times Square a twenty minute subway ride and the subway is only a couple of minutes walk. It was good to retreat back here from the hectic mayhem of Manhattan would definitely use this hotel again, especially compared to the prices charged elsewhere. A special mention for Stephanie the receptionist/manager on the front desk, nothing was too much trouble for her she was so helpful and courteous, thanks so much.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write about your great experience with us. Please come visit us again so that we can provide you with another exceptional stay! Sincerely, Best Western Plaza

"Clean, Comfortable, A Good Buy"

4
22/06/2016

A good value since it is handy to Manhattan but not in Manhattan price range. The subway is very close and takes you right to Manhattan. Room was ample space. The bathroom was very nice. The staff was very responsive.

Bwplazalic33143, FRONT DESK AGENT at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all of our guests. Come visit us again soon. Sincerely, Best Western Plaza

"Excelente estadia"

5
18/06/2016

I stayed for 9 days, june 7 to june 16. Friendly staff. Near subway, supermarket. Good location. Good breakfast. If I back to New York, I will stay in this hotel again.The hotel is 15 minutos to Manhatan. I recommend.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely, Best Western Plaza Hotel

"Good choice for NYC visit"

4
18/06/2016

Good choice when visiting Manhattan, conveniently located in Queens. Within 20 min walk plenty of eating places near and around Broadway. We felt safe walking around at any time (although the area immediately around the hotel is a work area with several auto body shops. 10 minute ride to 5th Ave / 54th street works great, for a 2.75$ fare you can go from the hotel to the theater district. Roomy and much quieter and pleasant to sleep than hotels in the theater district Good price and good value Very clean rooms and helpful staff

Bwplazalic33143, Front Desk Aent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you so much for writing a wonderful review on us. We really appreciate you taking your time out. We are pleased to here that you enjoyed your stay with us and our facilities helped you have a great stay. Please come visit us soon for another exceptional stay! Best, Sharmin Best western Plaza

"It works, but nothing to shout about"

3
18/06/2016

This hotel ticks the boxes for all the basics you'd want. That is - decent rooms, near the metro, simple breakfast provided ... car parking available... free wifi. When I stayed they offered free luggage storage but not sure about now. But that's it. Neighbourhood wise, it's a bit of a crowded, noisy place that is typical Queens. The hotel itself has no proper frontage, so you have to stop your car on the pavement to unload your luggage. Assuming no one is blocking your passage. Service was better at breakfast then by the reception staff. I think I even flagged my own taxi to go to the airport. It was ok overall, but I think there is no compelling reason to stay here and next time I'll stick to staying in Manhattan... maybe just in the cheaper areas of that.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We apologize that you did not enjoy a satisfactory stay with us. Your review allows us to focus on improving specific departments and facilities. Our goal is to make sure that all of our guests leave satisfied. We hope that you will come back again and experience a wonderful stay. Best Regards, Best Western Plaza

"Clean rooms but will stay elsewhere next time I'm in New York City"

3
16/06/2016

The room was nice and clean, looked like a newer remodel on our bathroom. As mentioned in other comments, it's a very noisy street and this hotel is located in an industrial neighborhood with a NYC housing complex in the next block. There's not much to do in the immediate area. One plus is that there is a grocery store next door to the motel. The Astoria restaurants and shops are only a short UBER ride away. And the F subway line is a 2 block walk that will take you in to Manhattan. With that said, this hotel has a very small breakfast area. The food is ok and average for what you'll get at any chain hotel. The area is packed with people every morning and there is a line out the door. The tables are so close to each other that you can hardly move and each time we ate there, someone was always bumping into someone's table and spilling their drinks. They have a second small eating area but there's nothing in it. So, if you get your food, you better pile your plate full as there is a long line. This hotel needs to triple the size of their dining room. Just one of the reasons I won't come back. A second reason, is there is no laundry area here. When I completed my review with the Best Western chain, I mentioned this. Basically, that hey, it would help to win my business over if there was a laundry room here. My response from them was.. well, there's a laundromat 2 blocks away. I know there is one 2 blocks away, my point is that people come to New York and stay for a while and it would help to have a washer and dryer on the premises. You asked what it would take to have me come back and that was one of the reasons. One other reason I was dissatisfied with my stay here was the attitude of this hotel when the printer was jammed up during a weekend when guests want to print out their ticket to Broadway shows, the Statue of Liberty, boarding passes for their flight home, etc. They advertise a business center and it should be a priority to make sure the printer works. I called down before I purchased tickets to the Statue of Liberty and asked... "do you have a printer down there I can print out my tickets?" and the clerk responded yes. I ordered my tickets for 2 days later and went about my business. When I wanted to print them out the night before, I went to the business area and tried for about 10 minutes to get them to print... and kept getting a printer error. The whole time, the desk clerk was within 10 feet of me and never said a word. I'm removing the tray from the printer to see if there's paper in it... etc. Finally I ask her... is there something wrong with the printer ? And she says,,, yeah.. it's been jammed up since yesterday. Are you kidding me ? You couldn't put a sign on the printer that it's out of order... or call up a tech to come and fix it. And the hotel knew it's been jammed up for over a day.... Totally crappy customer service. She offered to print them for me and that's what it took.. but in order to do that, I had to download my tickets to their computer, then open up my Email.. attach my tickets to an Email... send it to the Best Western... and then she could print them... what a pain in the butt over something so important as a working printer. If you read other comments, it's mostly the same... it's a clean place.. close to the F line but it's noisy and some of the staff have a could care less attitude. I'm a Best Western Diamond member and won't ever stay here again .

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We apologize that you did not enjoy a satisfactory stay with us. Your review allows us to focus on improving specific departments and facilities. Our goal is to make sure that all of our guests leave satisfied. We hope that you will come back again and experience a wonderful stay. Best Regards, Best Western Plaza

"Charged for storing luggage"

2
15/06/2016

I arrived around 11 am and it's not the checkin time yet. I understand I couldn't checked in at that time, so I just asked if I can leave my luggage with them while i go out to find something to eat. I was told that it's one dollar per luggage. Since I don't have any options, I paid $5 for the five bags for the three of us. The room is not so clean, I found dirt stains on the carpet. I have dust mite allergy and usually will have stuffy nose if the carpet is not clean (has many dust mites), about 5 min after I entered my room, my nose was stuffy. WIFI was terrible. I can hardly get google.com to load, forget about searching anything on google. We were put on the 9th floor, but still can hear the traffic from the street. Terrible. The windows are not double pane so any noise from outside we can hear it clear and loud. The insulation between rooms are also terrible. Breakfast was free but was so so. The only good thing about the hotel is the proximity to the subway station. But again, since I never been to New York before, I didn't know the neighborhood is not a safe neighborhood. If I know I would have stayed in New Jersey instead of this hotel.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We apologize that you did not enjoy a satisfactory stay with us. Your review allows us to focus on improving specific departments and facilities. Our goal is to make sure that all of our guests leave satisfied. We hope that you will come back again and experience a wonderful stay. Best Regards, Best Western Plaza

"Not great service"

2
15/06/2016

So, this was the second time for me at this hotel. The first time was for business and I was alone, and I have to say it was not that bad. But now, with the family, I understood how bad their service was. So, don't get me wrong, location is 10 mins far (with metro) from the center of Manhattan and the price is great. The point and the biggest problem is the service. We were four and every day I had to go down to the reception because they didn't leave any shampoo in the room. Again, EVERY day, not just once. The second day I complained and told them to take note, we needed the shampoo. That was useless, the subsequent day same thing, no shampoo for us. Also, the room was never really cleaned. Another problem was that I was told I couldn't fill my bottles (two, for my kids) at the dispencer during breakfast. Are you kidding? Never happened something like that and, if I were them, I would have been more tolerant since everyone used to do that and it was just for my kids. So, if I had used cups and then filled the bottles with the cups... That It would have been ok. Crazy, right? Last but not least. At the reception desk, two guys were great and nice, great job. The two woman instead... Omg, stay away from them, absolutely not well prepared and not nice with the guests.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, It is our greatest displeasure that you have had such an awful experience at our hotel. Your review is extremely valuable to us; it helps us understand where we need to improve our services and facilities. We hope that as we better ourselves you will be more inclined to stay with us again. Best Regards, Best Western Plaza

"Great Home away from home in the middle of a great neighborhood."

5
10/06/2016

My daughter and my grandchildren were coming here for their first visit to NYC. They were able to take the subway into the city both days that we stayed here!! Checking in was such an easy and comfortable experience due to the desk/ reception staff, specifically Robert and Kim. They both saw to it that my daughter, who arrived before me, was settled in her room and had reserved the room right next door to hers for me. Now that I have found this "GEM" I am looking forward to my next trip to visit family who live on L.I. The beds were so comfortable and the rooms were so clean and the breakfast was just what we needed to start our day!!

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for such a wonderful review, it is extremely important that all of our guest have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodation. We are glad you felt it like home Come visit us again soon! Sincerely, Best Western Plaza Hotel

"2 nights "

4
08/06/2016

Great place , everything was as you paid for ! People are friendly, Only thing was parking , full ! Willing to pay $25 , but I parked on the street , it was fine , weekend! Next time I will again stay there ! Price was little high ! Breakfast was ok ! Need to improve breakfast! Receptionist are to busy ! Anyway ok !

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write about your experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely,

"One Block from F Train Subway. F Train Takes you close to Time Square & Central Park with 2 block walk."

3
06/06/2016

Hotel was very clean and staff was polite. If you need extra soaps or shampoos or towels don't bother calling the from desk you will be waiting hours. Breakfast was hot and included but its nothing more nothing less than any other typical hotel breakfast. Free food in NYC area is a bonus. There is a Subway Sandwich chain right next to the hotel if you want something like that, there's also a 24/7 convince store, they sell candy liquor cigarettes and food. This location is about a block or 2 from low income housing projects. I walked past them at all hours feeling perfectly safe. If it was all females traveling I would recommend just paying the extra money and staying somewhere like Time Square or within blocks of central park. You won't have to deal trying the get on the right bus or train and it was confusing for me at 1st and I'm 33 male. Cellphone service is very limited taking subway. If you're worried about having cellphone service take the bus.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for your review. Your comments are very important to us and it helps us to provide a better experience for all our guests. We apologize for you having to wait for extra toiletries. We hope you visit us again soon so that we may have an opportunity to make your stay a more pleasant one. Thank you Stephanie Front Desk Agent

"satisfied coustomer"

4
06/06/2016

i experienced good facilities and very courteous staff....especially Ms Nasreen and Yasmin who are detailed to arrange for the breakfast. They both are diligent, courteous, ever helping and always have smile on their faces....i m really impressed

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all of our guests. Come visit us again soon. Sincerely, Best Western Plaza Hotel

"Always stay here."

5
05/06/2016

The staff at this hotel are always friendly to us, no matter what time we need them. The breakfast area is small and can be hard to negotiate in a crowd, but the food is very good and there is a good variety. Our rooms have always been comfortable and clean. This trip our family stayed on two different floors, in two different sides of the hotel and this proved to us that there is a big difference in stay experience depending on where you sleep. As fate would have it, I have always stayed in rooms on the 9th floor, turning right as you get off the elevator, (rooms 916 and 915)) and these rooms here are always quiet. However, this trip the rest of my family stayed in room 501 (I believe that was the number) which is to the left of the elevator and their room had a lot of noise coming from somewhere outside at night. It is New York and you have to expect such things, but if you require a quiet evening, ask for rooms on the top floors, closer to the grocery store next door. An odd thing about the 5th floor room was that it had a shower and no tub, which you would assume was for handicap accessibility, though the lack of tub was the only evidence of this. The shower had no shelves to put shampoo, soap, etc. on, so items brought into the shower had to be left on the floor, which was both very unusual and incredibly awkward. All of the other rooms we have stayed in have had a shower and tub with plenty of places to leave soap and shampoo for easy use. Can't beat this hotel for convenience either, it is almost RIGHT on the F, which makes it very easy to get around, but if you need a taxi the hotel will call one for you and the service they use is wonderful. The drivers who picked up my mother (who uses a cane and couldn't do the subway every day) were always friendly and the cars were always clean. We used to search for the cheapest hotels in the city, but once we found this place, we stopped looking. We can drive up and park our car at the hotel, then take the subway around without any trouble. There are LIMITED parking spaces (I think 8 or 9), but we have never had a problem.

Bwplazalic33143, front desk agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time out to write about your experience. We apologize for any inconvenience with the rooms, and your review is very important for us to understand where we need to make the most improvements. Sincerely, Best Western Plaza Hotel

"close to the Noguchi Museum"

5
31/05/2016

Clean, quiet, well maintained rooms with all the usual amenities plus more space than you usually get in NYC for the same price. Breakfast is also better than your average free breakfast. Conveniently located near the F line 2 stops from midtown Manhattan. Best of all, it's within walking distance to the superb Noguchi Museum.

Bwplazalic33143, Stephanie - Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for such a wonderful review of our hotel. We are very pleased that your stay with us was a very good one. We hope that you will be staying with us again soon so that we may continue to provide you with excellent service. Best regards,

"Easy access clean hotel"

5
29/05/2016

Close to everything that I needed. Rooms very clean and quiet from any noise. Staff members were very friendly especially front desk member Hafsah she when far and beyond loved the attitude she brings to the hotel.

"Quiet, comfortable and close to subway"

4
27/05/2016

Myself and a friend stayed here for three nights while visiting NY. Good choice! We had a room on the top floor (10) with a view of the city. The king bed was very comfortable, the shower was great with good pressure, wifi not so good but did work, air conditioning worked well. Breakfast was included and was good. Only problem was, the breakfast room was too small. One small block from 21st and Queensbridge St Station. Come out of the station then turn around and walk up 21st St passed some high rise flats and when you get near the next cross street you can see the sign on the hotel. If I come back to NY, I would stay here again.

"Great value for money"

5
22/05/2016

I have given this hotel a five star rating because when you book a Best Western hotel you know exactly what to expect (clean, well run, helpful staff and well above normal Motel standards) and this hotel delivers on all points. So apart from that why book this particular hotel? That's easy - you get a great hotel in New York for half the cost of a hotel in Manhattan. Yes - it's in Long Island City but it's less than five minutes walk from the Subway station that's directly on Subway route from JFK. Forget the so called restaurants in the area they don't exist you have to travel into NY proper to eat but the Subway is efficient, you buy a Subway pass anyway so it costs you nothing, and how do you normally eat it NY - you take the Subway to an ethnic area for the best food. With this hotel, in my opinion, you gain everything and loose nothing.

"Very accommodating, nice clean room"

5
21/05/2016

We got there hours before check-in; we couldn't get a room yet but they let us change in the restroom and let us get one of the parking spaces. We checked out on time but needed to keep our car in the parking lot for an extra couple of hours, and they let us do that. Stephanie was terrific!

"Great hotel, super close to Manhattan!"

4
20/05/2016

My wife and I were very happy we chose the Best Western Plaza Hotel. It is super close to Manhattan (2 stops away on the F train), clean, quiet, and safe. Several times we were arriving back at the hotel late at night and we never felt unsafe walking the short distance from the subway station to the hotel. If we were going to list some cons, two would be that the elevators are very slow, and that the breakfast area is cramped. Having said that - a free breakfast is better than a purchased breakfast so we can't complain. Staff (specifically at the front desk and breakfast area) were very friendly and helpful. We would definitely stay again on our next trip to the area!

"Great stay"

5
20/05/2016

It was nice stay. There was reconstruction of the reception area so it will be even nicer later. We had very nice free breakfast and it is close to subway and short ride form most monuments on Manhatten :-)

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you so much for your review. We appreciate that you took the time out the write about us. We are pleased to hear that our facilities really helped you with a comfortable. We hope to see you soon again! Sincerely, Sharmin

"good"

4
11/05/2016

The main hall for breakfast was little busy so, I think it might be better if you prepare same foods for quests in diffrent room which you just have set tables and chairs next to main hall. anyway, everything were almost very good.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you so much for taking the time out to write a review on us. Our staff is always working hard to improve our services and amenities so that all of our guests can have a comfortable and satisfactory stay. We hope that you will come see us again soon so that we can provide another wonderful stay. Best, Best Western Plaza

"Value for money, nice and clean room! "

4
08/05/2016

Location of the hotel is decent-close to the subway and quick ride to Manhattan. Breakfast was nothing special. Room and bathroom clean, spacious. Great value for money Check in/out quick. However hotel is a bit dated, specially the lobby. In order to save money but still stay close to Manhattan this is a great option.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely, Best Western Plaza

"Great hotel!!"

4
02/05/2016

Stayed here in march for 14nights. After reading some of the reviews we weren't expecting much but were pleased with our choice. The hotel was easy to find and check in was fast. The 2 hotel staff were really friendly and gave us an option of floors. We choose floor 10. When we got to the room we noticed it had limited views of manhattan due to being far along the corridor. We rang down to reception who were more than happy to help us change rooms. We changed to floor 9 (room 907) and the view of manhattan was amazing. The room was clean and big enough with a large kingsize bed, bedside tables, desk and tv unit with a coffee machine and mini fridge. There was a free safe inside the wardrobe along with an iron and ironing board. The bathroom was large and had a bath and shower. Towels were changed everyday and soaps etc were changed more than once while we were there. There was also a heater/air con in the room to use free of charge. One of the best things about the hotel was the free wifi. You could get it anywhere in the hotel which was good. The hotel also offered a free breakfast. There was plenty to choose from including cereal, toast, scrambled egg, sausage, bagels, doughnuts, pancakes and pastries. There was also yoghurts and fresh fruit available. There was also a selection of hot drinks and juices. The staff at breakfast were friendly and helped you find a seat as the area is small and gets crowded. The hotel also had a small gym and a business room. The hotel was in a great location, approximately 15mins into manhattan on the F line. 21 Queensbridge station was a 2 min walk from the hotel. The neighbourhood wasn't the best but we never had any trouble. There was a few small shops nearby with a overpriced supermarket next door and a reasonably priced corner shop. There was also a subway and small takeaway next door. We would definitely stay at the hotel again and will recommend in the future.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you so much for the wonderful review. We really appreciate you taking the time out and writing a review on us. We are delighted to here that us services really helped with your stay and our amenities provided for our guests helped you have a comfortable stay with us. Please come visit us soon for another exceptional stay! Sincerely, Sharmin Best Western Plaza

"Amazing Time!"

5
02/05/2016

Although the front lobby was in shambles due to reconstruction, service was fanstastic and the room was very comfy. The breakfast was actually edible which was very nice. I really enjoyed my stay and will book again at best western!

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time to write a review of your stay at our hotel. It is always nice to receive such nice compliments. We do apologize for any inconvenience during our renovations but we know you will love it when it's completed. We look forward to you staying with us again. Best regards, Stephanie Front Desk Agent

"Great Stay"

5
27/04/2016

This was a great hotel to stay at for my family and I. The receptionist, Stephanie, was absolutely amazing. She had a warm greeting and allowed us to check in early. The breakfast was pretty good. The room was nice and clean. I would definitely recommend staying here to anyone. We toured the city for the day and used the metro, which was very close to the hotel. Overall a great trip and great stay!

Bwplazalic33143, Stephanie-Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for such an outstanding review of our hotel and staff! We are very pleased that you chose to stay with us and that you would recommend our hotel to others. I would also like to thank you for your appreciation of the good customer service I provided. We look forward to having you come and stay with us again! Best Regards

"Loved this hotel"

5
23/04/2016

Ok, yes... not the greatest surroundings. Yet we never had an issue with the locals. We walked down the street and were met wth friendly nods. The hotel room was clean and comfy. We were on the 9th floor with a spectacular view of the bridge and Manhatten. I didn't hear any noises in the hall or from the rooms next door. Th bathrooms were fresh with clean towels everyday. The breakfast was fine, a nice perk. I have no complaints. We absolutely adored the night crew at the front desk. They were the best I've ever had the privilege to meet in my many travels. Very helpful, friendly, and we had incessant questions they were more than happy to answer. Miss u guys!!! Thanks for the bottle opener. Would I come here again? Absolutely! We stayed 4/19/16 - 4/23/16. My sisters Best Western points paid for our sleeps. Looking forward to more visits!

Bwplazalic33143, Stephanie-Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, It was a wonderful pleasure reading such a great review. We are so glad you enjoyed our hotel, your room and our staff. All the positive things you've mentioned inspires us to continue to provide excellent customer service. We look forward to having you stay with us in the near future!

"Great for a budget trip to NY"

3
21/04/2016

We chose the Best Western Plaza for our trip to NY as we were on a budget and didn't want to pay Manhattan prices. It has great placement for the subway station, only a couple of minutes walk. You are only 10 minutes from Central Park and Rockefeller Center, so don't let people tell you Long Island is miles from Manhattan! The front desk staff were really helpful when we arrived and sorted out a problem with our room, even though the hotel was full. Much appreciated! The room was clean, if a little tired. There was a lovely big shower which was great after a long day walking around. The breakfast room is small and gets very busy. There is a limited range but it was enough for us (cereal, eggs, doughnuts, bread, pastries, yoghurt). We stocked up in the morning and then had a main meal about 3-4pm while we were out. The restaurants are much quieter then and we never had to wait for a table. The area is industrial and looks a bit run down but we had/saw no problems. The free Wi-Fi is great and meant we could stay in touch with family at home. Take some ear plugs! We were on the 8th floor but there was still a lot of traffic noise and American emergency vehicles are very loud! There was also a fair amount of general hotel noise, people coming and going.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you so much for your wonderful review! We really appreciate you taking your time out and writing about us. We are pleased to hear that your trip was comfortable and secure stay. Through the appearance of the area is industrial, it is totally safe. We are also pleased to hear that our facilities and amenities helped you out. Please come visit us soon for another pleasant stay! Best, Sharmin Front Desk

"Great place to stay"

4
20/04/2016

On our big holiday we decided to use this Hotel as it was within our budget and was near enough to the Met to make the whole of New York accessible. On arrival we were drenched from walking to the hotel, there was concern immediately and when we requested a room on a lower floor there was no querying why, it was just authorised immediately. The bed was easily the most comfortable bed I've slept in, in my life and the view from the window showed the Manhattan skyline and Brooklyn Bridge beautifully. The facilities in the room all worked perfectly, and the staff were happy to help with any request. The only qualms I would have are both out of the hotels hands, firstly the surrounding area didn't feel safe, if you walked more than 2 blocks away from the hotel it definitely felt a little dangerous. Finally the walls/doors were thin enough that you could hear anything happening in the lobby, and if fellow guests were loud enough, in nearby rooms also. Overall I'd say this hotel is brilliant for its price and helps to have a great holiday, we'll definitely be back again.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you so much for taking the time out and writing such a nice review on us. We really appreciate your time and value your kind words. Our staff is working hard at all times so we can ensure that our guests get the best accommodations for their trip. We are pleased to hear that you have found our facilities comfortable. Please do come visit us again for another exceptional stay! Sincerely, Sharmin Front Desk

"Good location and breakfast"

4
20/04/2016

This hotel is in quite good location when you don't want to stay in the city. There is no free coffee in the lobby and only give you once coffee in the room per stay..no matter how many night! One thing is this hotel is so popular and all full booked..I have order package to be delivered to the hotel and didn't get it...I don't think anything went wrong with the top-seller of Ebay but the hotel staff may be too busy and mix thing up.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time to comment on your stay at our hotel. Due to the renovations being made at our hotel we had to remove the coffee machine for a short time only. It will be replaced with a coffee station in the lobby which you can enjoy on your next visit. Best regards, Stephanie Front Desk Agent

"Lovely holidays"

4
17/04/2016

We enjoyed our stay to Best Western Plaza in Long Island city a lot , the staff was very kind and helpful and the rooms are perfect especially the ones with view on the bridge (wonderful view !). We will definitely recommand this hotel.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you so much for your wonderful review. We appreciate you taking the time out to write a review on us. We are very excited to hear that you had such a great and comfortable stay at our hotel. Our staff is working hard all the time to give our guests the best service. Please come visit us again for another exceptional stay. Sincerely, Sharmin Front Desk Agent

"Long Island City - easy access to Manhattan"

4
11/04/2016

We stayed for 8 days. The front desk staff were helpful and friendly every time we approached them whether to ask for assistance or just to say, have a good day. The computer station in the lobby worked well. Breakfast area was clean and well maintained, fresh fruit and yogurt along with scrambled eggs, turkey sausage and pancakes daily. It is only a few minutes walk to the subway station that will take you into Manhattan where the options are limitless. The bus across the street will take you to Astoria, which has a plethora of great restaurants. You will hear sirens and cars and people from the windows in your room - it is part of the character of staying in a city like New York. We would recommend and we would stay again.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for such a wonderful review, it is extremely important that all of our guest have a comfortable and satisfactory stay. We are very glad that altogether your stay with us was pleasant during the 8 days you stayed with us. The breakfast is one of the amenities our guest enjoy to begin their day, even more with pancakes that kids love! Another wonderful attribute for our guest is the access for transportation as you mentioned, to get to the subway and reach Manhattan within minutes. All our staff hopes to provided you with their services again. Please come back to visit again soon, we will be looking forward to it! Best Wishes, Best Western Plaza

"A Great Option for New York"

5
09/04/2016

This is a modest but excellent hotel that offers a fitness center, a high quality full breakfast, and clean, comfortable rooms, in a location that is convenient to LaGuardia and JFK, and to Manhattan and in fact all five boroughs. There are both cheaper options and more luxurious and convenient options, but for a combination of value, comfort, and convenience, this place is hard to beat. Minor inconveniences that some might object to are very visible service/cleaning personnel at some times of day, and frequent family groups including boisterous children. Neither of those bothers me much.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank You for the excellent rating and taking the time to share about your experience! We hope that this will help our future guest in choosing the best accommodations for their next trip. The convenience of the location is just absolutely great for our guest to get to the the subway within minutes or even so if they need a taxi the front desk will gladly assist with that. We always want to provide the best quality of comfort for guest to enjoy every bit of their stay here with us. Please come visit us again so that we can provide you with another exceptional stay! Best regards, Best Western Plaza

"Good hotel"

4
07/04/2016

Just got back from a 5 night stay at this hotel.situated in long island city, 3 minutes walk from the 21st queensbridge metro station which is on the F train line and will have you into central manhatten within 15 minutes, and hotels outside of manhatten are a lot cheaper, so more money to spend whilst on your visit, if going to use metro well worth buying a 7 day unlimited travel metro and buses for 32.00 dollars, great value considering a single trip will cost you 2.75 each time. Checking in was very easy, staff very polite and efficient, my room was on the 9th floor,also our room had a good manhatten view, lifts to all floors so no problem there, room was spacious and clean, free wifi in room and all areas, it was not to fancy but was clean, there is complimentry breakfast available for all guests, coffee, tea, croissants,bagels,doughnuts,cereals,scrambled eggs,pancakes,yoghurts, friut. the dining room is a bit manic at times but i found going for breakfast around 09.30 was not to bad as most guests was finishing around that time. the area around the hotel is not the best location, but if visiting nyc sights you will be spending most time in Manhatten. If in new york again will consider this hotel again if the price is right

Bwplazalic33143, Front Desk at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all of our guests. Come visit us again soon. Best Regards, Best Western Plaza

"Good value for money"

4
04/04/2016

Good value for money. 2-3 minutes walk to the Subway station and 10 minute subway ride to Times Square. The area is industrial and a bit dodgy maybe but we never felt unsafe. Good supermarket next door, subway, deli e.t.c. Highly recommended.

"So Close and Yet"

3
03/04/2016

The neighborhood is not exciting but for a place to sleep this hotel is really great. The Queensboro Bridge is only a few blocks away and has no toll. The subway is about two blocks away. There were places to park the car. Clean and sane double bed room. If I could get the same price every time I would look no further.

"Easy to get in to the city"

4
30/03/2016

Stayed here for a few days, quick walk to the subway which was only 2 stops to be right down in the city. The area itself was mostly car repair places and didn't feel super comfortable walking at nighttime but the price was good and there was free parking outside the hotel. Room was pretty big and was clean, also continental breakfast was great.

"Just wished all the Best western hotels had same service"

4
24/03/2016

speedy check in with info on what is nearby (e.g, 2 min walk to the station, 10 min ride on the subway to manhattan). Clean room, with a view over the city, i got a great price from hotwire for a last minute booking. I had actually booked the Best western plus at seaport for 4 nights but the service there and the room was so awful e checked out after the first night and came to this one.... What a diference.

"Spacious rooms and friendly staff"

4
23/03/2016

Staff was very friendly and accommodating, as I forgot to pack deodorant and I was given one by the hotel (they had other items if needed, but thankfully we didn't). The rooms were spacious for NY hotels as there were 4 adults in the same room with plenty of space. Rooms were equipped with a refrigerator and you could use the microwave in the breakfast area if needed. There is a grocery store right next door should you need anything. The hotel is a couple blocks away from the F train. We would definitely stay here again.

"Best New York Value and Location"

4
22/03/2016

If you must have Manhattan... fine. If you want a great location and value, stay at this hotel. One block from the subway, two stops onto Manhattan and a handful of stops to anywhere midtown. The local train also goes to Coney Island! We stayed 4 nights and enjoyed good sleep every night in a clean room with HBO. In the morning we enjoyed the free breakfast (except the turkey sausage...). After breakfast it's one block to the subway and then back each night around midnight. Very good location and value. I would stay at Best Western Plaza Long Island City again for sure.

"All the convenience of Manhattan without being there"

5
20/03/2016

The location of this hotel, just over the Queensboro Bridge (aka 59th Street Bridge to natives) in Long Island City is excellent. A block away from the subway station, which is handicap accessible, makes it easy to get to even if you have luggage. Rooms were small but very functional and comfortable. The breakfasts buffet was among the best I have had. The local "fast food" establishments and restaurants were excellent and inexpensive.

"Good Hotel, good prices, dodgy area"

4
17/03/2016

This hotel is clean, modern and the twin rooms on the top floor are well spaced. The views of Manhattan are good and even better at night. The Empire State Building right in the middle of the view. The breakfast was good with limited hot food. Whilst not in Manhattan, this hotel is only two Subway stops away from the island and it's minutes to the heart of Manhattan. Two minutes walk from the closest Subway. The area around the hotel and Subway is run down and not the most desirable. Whilst you wouldn't walk around on your own at night, in couples or groups you skulls be fine. There's also a couple of other hotels next door, so a footfall of tourists should be close by.

"Awesome"

5
14/03/2016

I would definitely come here again. Super clean room. Breakfast was actually breakfast and it tasted good not fake. Hotel staff very friendly and kind anything you need they will get or help you get. I did have my worries but boy was I wrong. Frist time booking through internet. Rate 10, the price was great everything was great. Thank you Robert & Christain.

Bwplazalic33143, Front Desk at BEST WESTERN Plaza Hotel, responded to this review
We are glad to have had you as our guest at Best Western Plaza Hotel. We are looking forward to having you return. Thank you for your comments. Please feel free to contact us directly for your future accommodations. Regards, Front Desk

"Fantastic Location, Great Staff, Brilliant View"

4
13/03/2016

We stayed in room 1011 with a fantastic view of the Manhattan skyline, unfortunately there was still an undertone of cigarette smoke. However apart from that we found the staff polite, friendly and informative. The breakfast buffet was as expected and the donuts were a particular treat and much better than expected. The location Manhattan is really good with only 2 stops from 21st street until 57th. I would completely recommend this hotel to anyone who wants a budget stay in New York with fantastic travel links and Free-Wifi.

"short break"

3
12/03/2016

Have just returned from a Monday to Friday break staying at this hotel. Lovely friendly staff, always with a smile and willing to point you in the right direction. Breakfast is fab with plenty to choose from. Rooms could have been a little cleaner with the sprinklers looking dirty and clogged up. Close to a subway station and really easy to get into the city and all the popular points of interest. We just had problems getting back on the subway but that was down to poor subway signs. Very much aimed at the younger tourists. Overall, we do feel we had value for money at this hotel.

"Excellent hotel."

5
11/03/2016

Good spot . Excellent breakfast. exemplary cleanliness . dear staff. Very good hotel for family and good location. great operation. Next to the train station and next to a good supermarket . Organization and attentive staff.

"Great hotel, great location, great holiday"

5
10/03/2016

So me and my partner visited the best western plaza on 21st Street on March 1st till the 8th so for a week!. We arrived at newark airport and took the nj transit to manhattan and then the subway to the hotel (all very easy and cheap) We got checked in straight away with no issues (need a credit/debit card incase of incidentals). The check in was great, lovely service and we got given a map and a list of places and how to get there from the hotel (very handy!). We stayed on the 9th floor and had a manhattan view!!! Amazing. The bed was big enough for three or four people, the view was amazing, there was a security box and TV and fridge all in the room. the shower was a little tricky (you have to pull the gold rim down from the tap to make the shower head work). The hotel is a block and a half away from the subway (2 stops and you in manhattan) there is a giant supermarket next door which has everything. Just a great experience! Trust me you won't regret going here.

"Bilking the faithful customer"

1
09/03/2016

I had booked this hotel for 5 days. As my final business meeting was cancelled at the last minute, I decided to check out and go home. I checked out at 7:30 a.m. on the final day of my reservation but was fully charged for that final day. As I am a Diamond Elite Member of Best Western, I expected better than that from this hotel chain.

"Very good value for money"

5
05/03/2016

I was glad to have stayed here for 6 nights. We had a nice and quiet Manhattan view twin room. Housekeeping was very good and so was the free breakfast. Very friendly staff there. The rate was good too - and we had easy access to either JFK Airport and all parts of the city by subway. I surely would choose this hotel again on my next visit to NYC.

"GREAT HOTEL! (ESPECIALLY STAFF)"

5
29/02/2016

I booked a flight to NY through Expedia and this hotel popped up. First time staying here and i enjoyed it so much! The staff was great. It was my second time coming to NY but my first staying in a hotel and i didn't know how to take the subway, buses, or where to eat and the staff was so incredibly nice and helpful. They gave us a bunch of menus to look at and suggested which ones were better. Loved that they had directions on how to get to the tourist spots at their front desk as well! I will definitely stay at Best Westerns in the future, especially with their FREE breakfast options, (and no its not just bagels and muffins lol)

"A nice hotel with great staff."

5
26/02/2016

We stayed at this hotel for 2 nights and 3 days with our two young kids, while visiting the NY city. Adequately sized rooms with wonderful staff at reception and in the breakfast area. We expected an average facility and services, but surprisingly it turned out to be great. Many breakfast items even for vegetarians. Very close to Manhattan and various attractions. Would love to stay here again.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all of our guests. Come visit us again soon. Best Regards, Best Western Plaza

"Clean Hotel, Great Breakfast"

4
22/02/2016

Stayed at this hotel with a group on 2-20-16. I am not familiar with what other lodging options are nearby, but this was a nice clean hotel in the middle of the city. Our room was small with 2 double beds but it was fine for a short stay. The room was equipped with a mini refrigerator. The hot continental breakfast was good. There were 2 ladies (hotel staff) that were stocking/serving the breakfast. Do not know their names but I want to give them a shout-out for doing a great job! They welcomed each guest into the breakfast area and showed them the breakfast options as well as pointing them to available tables (the breakfast area was full when I was down). I've had many hot continental breakfast's at hotels but I do not recall service like this. I thot it was a very nice gesture. My only complaint would be the pillows on the bed. They were not comfortable and did not seem quality at all. That being said, I don't believe this has anything to do with this specific Best Western hotel. I had stayed in a Best Western in Kentucky the weekend before that had identical pillows. Other than my pillow complaint, the stay was great!

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Thank you very much for your nice review of our hotel. We are pleased that you found our breakfast staff's service to be outstanding as we strive to give our guests great customer service. Although you did not find our pillows to be to your liking, we are very happy to know that your stay was still great. We look forward to seeing you again in the near future. Best regards, Best Western Plaza

"Staffs are very kind:)"

5
17/02/2016

????? ?? ?????. ?? ?? ??? ????? ?? ??? ???? ?????. ?? ???? ???? ???? ???? ??? ?????.??? ????? ? ?? ??????. I want to show my appriciation to staffs especially Sultana and Miah. They were always smiling and helping us while we are staying:) everything was well managed as clean and we could get help from whatever we wanted very easily! I would definitely stay here again if I visit New York again.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all of our guests. Come visit us again soon. Best Regards, Best Western Plaza

"Staffs are very nice!"

5
17/02/2016

I stayed in this hotel for our family trip and here I met really warm welcoming staffs. Especially Sultana and Miah. They always smiled to us. Me and my family members wanted to thank them. May god bless them.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all of our guests. Come visit us again soon. Best Regards, Best Western Plaza

"Great value!"

5
16/02/2016

Stayed here for two nights 2/13-2/15 for Valentine's Day weekend. Very convenient to the subway and the front desk was very helpful. The room was clean and we lucked out with a view of Manhattan. The neighborhood has nothing to offer in regards to restaurants or shops, but most are here for the traditional Manhattan attractions anyway. Getting an Uber was no problem either and generally ran us about $20, which isn't bad considering it was a holiday weekend. Will definitely stay here again. If driving into NYC, be prepared to pay for parking at $25 a day. We felt it was worth it given the garage appeared pretty secure.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for such a wonderful review, it is extremely important that all of our guest have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodation. Come visit us again soon! Best Regards, Best Western Plaza

"Outstanding Value"

5
08/02/2016

This hotel is very clean, comfortable, well maintained & managed so everything is in good working order. It is located just east of Manhattan with easy access to Times Square by subway or car. The price is about a third of (definitely less than half than) what a comparable hotel in the Manhattan would be. It is outstand value.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely, Best Western Plaza

"Great hotel, great location, great price!!"

5
06/02/2016

You can't fault this hotel for the money. It is very clean and welcoming. I went with my 14 year old daughter last week and felt safe at all times and we rode the subway everywhere. The subway is across the road and it is only 2 stops to Rockefeller Centre/42nd Street and 4 stops to central New York/Times Square. Room was cleaned daily and had fridge/TV/coffee maker/toiletries. The breakfast was repetitive but had everything you could want from cereal/yoghurts/fruit to pancakes and doughnuts. I would definitely recommend this hotel for anyone visiting New York.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for such a wonderful review, it is extremely important that all of our guest have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodation. Come visit us again soon! Best Regards, Best Western Plaza

"Great option!"

4
06/02/2016

Long Island city has long become a good place to stay if you want to avoid the high prices of hotels in Manhattan. This is the fourth hotel that I stay in LIC, and it was the best one! Spacious rooms, very close to the subway, good breakfast (although not a lot of options) and a good staff. I have to point out some downsides: 1. If you arrive early in the morning, it is most likely your room will not be ready, since check in starts at 3pm. Ok, no probkem, but the hotel charges you 1USD per bag to leave them in an area in the lobby! This is the first hotel I was ever charged for this small service 2. The hotel also charges 2USD per package if you order something by mail, if the package is bigger, the fee goes up to 4USD! Again, this is the first hotel I've been to that charges to receive a package by mail 3. The heating system works fine, but it is very noisy, especially at night! Overrall it is a good option to stay in.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you very much for your great review. Our staff is always working hard to improve our services and amenities so that all of our guests can have a comfortable and satisfactory stay. We hope that you will come see us again soon so that we can provide another wonderful stay. Best, Best Western Plaza

"my trip"

5
04/02/2016

I went here last week.The staff were kind and helpful.The room was clean,good breakfast.Hard to find street parking or you have to pay for hotel parking otherwise the hotel is excellent.I would come here again definitely.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely, Best Western Plaza

"Good affordable Hotel"

4
03/02/2016

I have a good experience with this hotel, staff are nice and helpful. Our room was cleaned, have flat screen tv and mini fridge, bathroom was large enough to move around. Good location hotel if you want to visit NY in a budget, 3 subway stops and you are in downtown NY. The subway station is just 3 minutes walk from hotel (line 7 i think), and 10 minutes (i think) by taxi from La Guardia Airport. There is a supermarket next to the hotel and few food shops around too. We stayed in December 2015, the week of Christmas day and we got a good rate. Overall we will stay again in the future.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for such a wonderful review, it is extremely important that all of our guest have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodation. Come visit us again soon! Best Regards, Best Western Plaza

"Good Hotel, Good Location, Good Price!"

4
03/02/2016

The hotel itself is nice for its price, there is a flat screen TV and mini fridge, no microwave in the room but there is one in the breakfast dining area that you can use. The room was adequate for 3 persons, we stayed in a two double beds room, the bathroom was large enough to move around, and free continental breakfast included in our price. The hotel staff are nice, helpful and knowledgeable in their job. The hotel location is just 10 minutes maybe by taxi from La Guardia airport, we just paid under $20 from the airport to hotel. The hotel neighborhood is not very fancy looking but we feel safe even at night coming home from our day adventure in NY city. The subway is just literally 3 minutes walk from the hotel (I think it was line 7), 3 stops and you are in downtown NY. There is also a supermarket next to the hotel, there were also few food shops around the hotel like subway, pizza and chicken place, oriental restaurant. Overall the hotel is a good location with affordable price if you want to visit NY without breaking your pocket and save your money instead for food and attractions in NY. We traveled in December, the week of Christmas day and we got a good rate, so I recommend the hotel. I would recommend buying the unlimited subway/bus pass which is good for a week and it's only $30 per person, this will save you also some money.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely, Best Western Plaza

"Got charged smoking fee even tho none of us smoked."

1
26/01/2016

Me and my girlfriend came here, NONE OF US SMOKE AT ALL. Yet they charged me $200 fee for smoking. They claim to have found ashes on the table and bed. on the table we had our phones and napkins. I don't understand how they found ashes if none of us smoked. When i read reviews i saw people said it smelled when i got there it smelled a bit like smoke i didn't complain cause i was expecting the smell of smoke. The front desk maneger is rude and theres no point in trying to deal with her at all. No one else can fix anything and none of the workers care. I asked her to send me the pictures and she didnt i called back and then she sent me pictures of some ash and burn mark under the bed, it had to have been there from before cause i definitely didnt smoke in the room at all. It was the worst experience. If you want to get charged for stuff you didnt do go stay here.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time out to write about your experience. We apologize that your stay was not satisfactory, and we hope that as we improve our overall services and amenities you and all future guests will enjoy their stay much more. Sincerely, Best Western Plaza

"Bed bugs and health risks!"

1
22/01/2016

Be very careful with this hotel and first check recent reviews very carefully! Our honeymoon was partly gone due to a bedbug infestation in this hotel. Found very dirty rooms with food behind night tables and dirty walls and bathrooms. Management lies in your face and hides in an attempt to avoid problems. Breakfast is a joke and food handled very bad with risk of food poisoning. I would not recommend this hotel to anyone. You can get much better hotels for this money. Best western is considered one or two star low quality motel in the US and has nothing to do with the quality of the brand in for example Europe!

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, It is our greatest displeasure that you have had such an awful experience at our hotel. Your review is extremely valuable to us, it helps us understand where we need to improve our services and facilities. We hope that as we better ourselves you will be more inclined to stay with us again. Best Regards, Best Western Plaza

"BEWARE OF THIS BW LONG ISLAND CITY"

2
19/01/2016

The front desk people at this hotel does not care too much about the costumers. Very bad service at the front desk. Breakfast is ok and the cleanning in the room is very poor. After two days I move to the Best Western Seaport in Manhattan, I paid for a night at the BW LIC, that I did not used, but the BW seaport was worth it in every way. Great hotel in Seaport, Manhattan, highly recommended

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We apologize that you did not enjoy a satisfactory stay with us. Your review allows us to focus on improving specific departments and facilities. Our goal is to make sure that all of our guests leave satisfied. We hope that you will come back again and experience a wonderful stay. Best Regards, Best Western Plaza

"More than exceeded expectations :D"

5
18/01/2016

My wife and I stayed here for 6 nights last week. To be honest, we loved it. Spacious room, very comfortable large bed and 5 nice pillows. Fridge, coffee maker, TV, Wifi in room. From the lobby, the hotel is very well presented and clean throughout. Breakfast was decent, lots to choose from. Anyone who says its inedible needs their head testing, maybe it could be a bit better but it could be a lot worse! And it's free! Enough to keep you going for a day exploring the city. Plus, tea and coffee is free all day, bonus! The breakfast room is a little small, but there is a overflow room, even though we never needed to use that, or you can take it to your room :) All the staff we encountered were very friendly, we always got a "morning" or a "hello". The neighbourhood isn't the most pleasing on the eye, but we always felt safe and were out and about quite late some nights, plus it's located next to a big supermarket and a short walk to the metro from where you can easily get anywhere :) 10/15 mins to Manhattan. This was our first stop of an 8 week tour of the states, and we couldn't of really asked for anywhere better to start our adventure, we were really happy here, had no problems and would happily recommend this hotel to anyone and would definitely book this again if we were to return to NYC. :D Big thank you to all staff :D

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all of our guests. Come visit us again soon. Best Regards, Best Western Plaza

"Wonderful Stay"

5
13/01/2016

I had a very good experience with this hotel and I have stayed here before and the service was excellent as well. I found the location to be an excellent place for me because my mother lived nearby. The hotel itself was very clean, the attendants were friendly and very welcoming (something you don't get in many places) and the halls, breakfast area were spotless. I am very happy I stayed here once again. In the future, when I come to NY, I will reconsider this place once again because of the location and the way the place is kept.

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you for such a wonderful review, it is extremely important that all of our guest have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodation. Come visit us again soon! Best Regards, Best Western Plaza

"BEDBUGS"

1
07/01/2016

I arrived for business on a Monday afternoon, everything was fine. then i woke up with bites all over my body. I thought it was a rash, but on the last day of my stay as I was photographing my arm bites to show my husband, there it was a huge bedbug on the bed. I grabbed a cup and boxed him into the bed. The housekeeper came up to see the bug and told me to leave the room immediately and throw out all my luggage. When all was said and done, they reimbursed me the cost for the 3 nights, they said they would clean my clothes and send them back to me. I had to throw out my luggage. They were so rude and mean and were not apologetic at all. when they did finally ship me back my clothes cleaned, half of them were stolen!

Bwplazalic33143, Front Office Manager at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, It is our greatest displeasure that you have had such an awful experience at our hotel. Your review is extremely valuable to us; it helps us understand where we need to improve our services and facilities. We hope that as we better ourselves you will be more inclined to stay with us again. Best Regards, Yeimiri M. Best Western Plaza

"Not Customer friendly or customer concentric"

1
06/01/2016

The staff is not honest about the parking situation and I was given a occupied room . My daughter took some luggage up to the room and found it occupied . After that i did not feel safe and secure at this hotel at ALLIt was new years eve and there were no other hotels with availability we asked for a refund or something since I have stayed with Best Westerns before we were turned down..I would not stay here until management handles there issues here . Not safe

Bwplazalic33143, Front Office Manager at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, It is our greatest displeasure that you have had such an awful experience at our hotel. Your review is extremely valuable to us; it helps us understand where we need to improve our services and facilities. We hope that as we better ourselves you will be more inclined to stay with us again. Best Regards, Yeimiri M. Best Western Plaza

"Great value, near subway"

4
05/01/2016

The room is a bit small and outdated. They offer free breakfast with eggs, muffins, bagels, oats, sausages, bacon, fruits, yogurt. They have a lot of choices for breakfast. Staffs were nice and attentive. The location is near the subway, a few blocks walk which is very convenient.

Bwplazalic33143, Front Office Manager at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely, Yeimiri M. Best Western Plaza

"Good Value in NYC"

4
04/01/2016

This is a clean and comfortable hotel, located only one block from the NYC subway ("F" Line) station. From there, you are two stops away from Manhattan, so the location is quite good if you cannot find or afford a place in Manhattan.

Bwplazalic33143, Front Office Manager at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, Thank you very much for your great review. Our staff is always working hard to improve our services and amenities so that all of our guests can have a comfortable and satisfactory stay. We hope that you will come see us again soon so that we can provide another wonderful stay. Best, Yeimiri M. Best Western Plaza

"STAY"

4
04/01/2016

The stuff was very kind and help us for all ours request, the rooms are good, breakfast was excellent, the location is quite quiet, no noise also if the hotel is on a main street. Very near to a Subway station and you can reach down town in 10 minutes. The rate was interesting also looking of the period, just after the 1th day of the year. You can find also a free parking especially during the week end

Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review
Dear Guest, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely, Robert Best Western Plaza

"Completely Wonderful"

5
03/01/2016

The Best Western Plaza in Long Island City worked wonderfully for us. For 30 + years visiting New York City, we've always stayed in Manhattan. For our most recent trip, however, Manhattan hotel rates were higher than average. Thanks to Trip Advisor, we found this hotel. The staff was professional, friendly, and helpful. Our room was spacious, comfortable, and it had an excellent showerhead. The free breakfast was better than average with a great selection of yogurts, small pastries and other items. Best of all in terms of Long Island City, it is the closest hotel to the 21st/Queensbridge subway station on the F line. You are minutes from midtown via the MTA. The hotel is one block north of the subway stop on 21st Street, a major street. Also, immediately north of the hotel is a Green Apple Market, a brand new grocery supermarket, not simply a bodega. We would highly recommend it, and we will likely return to the hotel on a future visit. I almost hate to post this review, fearing that this convenient, comfortable, affordable hotel will be overrun. I'd just as soon keep it a secret!

"Happy Camper"

5
02/01/2016

Location is nearby to subway and Queensboro Bridge. Several places within walking distance to grab something quick to eat. Very happy with overall experience. Only downside is that there is very limited on-site parking.

"Reliable and Clean"

4
01/01/2016

I have stayed at this hotel several times, and it's a great value for the price, especially considering the convenience to NYC/midtown. The hotel is your standard Best Western, but it's clean and well-maintained (not a given in NYC). It's two blocks to the F-train, and there's new grocery store next door. It's located next to housing projects, but nobody bothers you, and in general I felt safe even after dark. Stephanie at the front desk accommodated all my requests and provided great customer service. Make sure to ask for a room in the back of the hotel on a higher floor where it is quieter. The Manhattan skyline view is worth more than you pay! There is a basic and busy breakfast bar, and budget a few extra minutes for the elevators if you're on a high floor. When I checked into my room the heater was broken, but maintenance came within minutes and provided a new space heater which solved the problem. The mini-fridges are also not the coldest, so take that into account when buying snacks or drinks. Overall, if your expectations are in line with NYC prices, you'll be pleased with the consistency and value of this hotel.

"Powdered Eggs for Breakfast"

2
30/12/2015

My kids and I had to carry our breakfast up four flights of stairs because there wasn't enough seating at breakfast and the elevator wasn't working. The breakfast was bad. Powdered eggs, awful "sausages", and soggy pancakes. We left a day early and didn't get our money refunded because of a cancellation policy. It's one thing if you leave early because you have to. It's another thing to leave early if the hotel experience was not what you expected.

"A great choice at Queens with Manhatam view."

4
26/12/2015

This hotel is probably the best choice at Queens if you are visiting New York. The staff were very kindly, the breakfast was very good and the location was quite close to the F subway. This is a great place to stay.

"Good value, good service"

4
18/12/2015

My sister and I spent five nights here recently. We were pleased with our room (and it's view), the staff and the location. We definitely received good value for our money. I hope to stay here again. Stephanie at the front desk was especially helpful.

"Excellent hotel"

5
18/12/2015

Room was in excellent condition. Hotel was very convenient to subway F train and only 10 minutes to Manhattan. New York is a big city; if you are here on a leisure trip, you will be riding the subway anyway. Why pay the extra cost of Manhattan. Brand new grocery store just opened next to hotel.

"I keep coming back to this place - it is just wonderful and feels like home!!!"

5
18/12/2015

This is the first time I am reviewing this hotel, although I have been coming to this place since Dec 2009. My word! They have not changed a bit and that is really very good!! The check-in was very efficient, friendly and quick. For all travellers out there, the best way to reach this hotel is through the F Train Subway. Of course, you could drive there, but it is anybody's guess on the quality of ride anywhere in New York. The breakfast area is small, but good enough. In fact they had a smaller space in 2009, but have now allotted extra space for breakfast. They had not had sausage and scrambled eggs before, which they have now added to the breakfast. The selection of breakfast is good for a hungry morning. Europeans (mostly Germans) may not like the plastic cutlery, but I think it is good enough. The rooms are very clean (the ones on the 10th floor are the best!!) and I have stayed on mostly all the floors above 4th in my visits. They have an efficient house-keeping service. To downtown Manhattan - to the Liberty Island Ferry, Wall St, Ground Zero etc. - it is just 45 minutes by the F Train to 34th St and then transfer from there. The F Train subway station is a few minutes walk from the hotel and is very convenient. A very good place to stay and excellent value for money.

"Felt unsafe"

2
17/12/2015

Felt unsafe at this hotel people were wandering in and out at all times. If you want soft drink or snack it has to be obtained from vending machine Outside didn't feel safe with people hanging about and big piles of garbage The breakfast was ok and the rooms basically clean but only stayed 2 if the four nights booked The hotel would benefit from security on the door

"Reasonably priced nice hotel"

4
15/12/2015

Stayed for five nights, hotel is one subway stop away from manhattan and is very easy to access the subway. All accommodation in new york is very expensive, this is a reasonably priced option when compared to everything else. Decent sized room with a large bed and shower, all the amenities you could need. We had a Manhattan view room which was lovely, had a good view of the skyline. Breakfast is good given it's free, a selection of cereal, bread, fruit, yoghurt, juice and pastries. The breakfast area is very busy, on 4/5 days we found a table relatively quickly but on the other day we just decided to grab what we wanted and go back up to the room. Staff friendly and helpful. Overall, would definitely stay again.

"Good location and great staff"

5
15/12/2015

A few station from Manhattan and only minutes walk to the subway is the main reason of choosing this hotel. We encountered some issue when checking in (not the hotel's problem) and the staff, Robert kept ensuring us that he will try his best to settle for us. And he really did! We were really appreciate. Will definitely recommend to my friends!

"Nice room. Great staff"

4
14/12/2015

I was very satisfied with this hotel. The room was a decent size, beds were super comfortable, shower had great pressure, and room was nice and clean. All hotel staff were friendly and helpful. Neighborhood was a little sketchy. Short walk to F train. Breakfast was good.

"Outstanding Experience"

5
14/12/2015

We were visiting New York for a few days and were very pleased to have found a great place to stay through TripAdvisor! The hotel was very convenient to the city and was very comfortable. We highly recommend it and plan to stay here again.

"Great Stay - What you would expect from a hotel"

5
14/12/2015

Clean air-conditioned room, bathroom necessities, comfortable bed. RIght outside Manhattan and fully accessible by subway (station 0.1 miles away). Overall, great experience here. Neighborhood not so great, but not so bad either. But the hotel is not to blame for that.

"Clean and Accommodating"

4
14/12/2015

This hotel is among the cleanest I have ever stayed in and the staff was very accommodating. At first glance, the hotel location seems to be in a sketchy location, however we stayed 2 nights, took advantage of the convenience of the subway into New York City (1.5 Blocks from the Hotel) and we were never uncomfortable navigating the streets.

"Good Experience"

4
10/12/2015

Stayed one night, price was reasonable and all was fine. Reception was helpful, room decent sized. Location was good with a short walk to F train (don't mistakenly take E train back from Manhattan) and the city is a few stops away. Area is industrial but you're really there to be close to the city and not pay an outrageous hotel bill. Breakfast was okay, nothing special but had the basics. Wifi worked well, so all and all satisfied.

"good hotel excelent cost benefits"

4
06/12/2015

Good location, near the subway, Excelent service. Very good value Easy to go to best attrations of New York. Also easy to travel to JFK and La Guardia by public transportation. Robert and Stefanie were very helpfull.

"Convenient Neighborhood Hotel location."

4
05/12/2015

Conveniently located neighborhood hotel, decent availability, good food.The service by staff was better than average. the Flat screen T.V. served my needs.The beds were very comfortable.The only thins that I may have had a problem with was the lock on the door was not in the best working condition.I mighthave been given a full bath instead of just a shower.But the room was comfortable and the food was excellent.

"Great location for NYC trip"

4
03/12/2015

This was the second time I stayed at this hotel in Queens New York and find it very reasonably priced and only 1 block away from the subway. With only 4 stops to midtown Manhattan it is very convenient. Breakfast was good and plentiful. Rooms are clean and the bed was comfortable. We had a great view of midtown Manhattan also.

"Good Value Hotel"

4
03/12/2015

This hotel is good value for money. Everything worked well and the rooms were clean. It's in a good location in terms of accessing trains to Manhattan and JFK/Laguardia airports. There didn't appear to be many good restaurants in the area, so plan to eat elsewhere. If you need a reasonably priced hotel near Manhattan, this is a good option.

"acceptable"

3
02/12/2015

medium best western standard...front rooms are on the street, back on the river. $ per night are ok for nyc, nearly clean and we had helpful hands from the stuff for a broken shower. breakfast ok to start in the day. manhattan is just over the bridge. subway is just a short walk from there.

"Good hotel for the price"

4
26/11/2015

The hotel check in and check out was hassle free. The temperature in the room was good. Though there should be sufficient lights when needed, room lights were dim, could not read anything in the room. The coffe machine was not working.

"Convenient and confortable"

3
23/11/2015

This hotel is very convenient to/from LGA and Manhattan. For the price and the location I was able to overlook some of the other things that bothered me. The wifi would always disconnect from my phone, maybe it was my phone but I dont think so. I had to enter the password in every time. The password was written on the keycard envelope, I didn't have to ask for it. The king room we had was TINY but very clean and comfortable. The breakfast food was not great. The hot food is not prepared well, so I stuck to the pastries. The elevators were very slow. I called the day before to request early check in and he said no problem but upon check in we were not able to check in early and had to leave our bags in the lobby til we came back that night. The check in clerk was not very accommodating. This hotel was 1 block from the subway station and we felt safe walking from there at night since it was a very short walk. Over all, It was good and would stay again.

"Nice and quiet hotel"

5
20/11/2015

I slept 3 nights for the first time in this hotel. I find the all experience amazing. The rooms and batherooms are very clean and renovated. Room service comes everyday, unless you request them not to. Accomodation includes complimentary breakfast. They have 2 rooms where you can sit and have breakfast. The registrar office staff are very nice people and very polite. The wi-fi internet works very good and smooth in all hotel. Hotel is positioned very close to the NYC . You can go by car in 10 min or subway F is only 2 minutes walking from hotel.

"Great affordable hotel"

5
20/11/2015

The services are very good. Hotel is very close to NYC, and the subway F is just 2 minutes walking. The breakfast is good and they have 2 rooms where you can eat. The registrar office staff were very nice and polite. Rooms and bathrooms are very clean and room service is there all the time.

"Comfortable hotel"

4
20/11/2015

The BW Plaza hotel is a nice and comfortable hotel. It is situated outside of Manhattan, but that's no issue. Subway is not even 5 minutes walking and takes you in 15min to all highlights on Manhattan. The staff is very friendly and helpfull, breakfast was busy but you can take it up to the room aswell so you don't have to wait that long in line for an available table. Overall a good experience for our citytrip. We will recommend this hotel for sure.

"Good location, perfect conditions"

5
20/11/2015

Perfect location as subway station are in close walking distant, very helpful staff, very good breakfast. The bill for staying a bit confusing, so many components of final price. First night expensive, all others in good price, so the longer, the cheaper.

"Nice hotel in so so area"

4
20/11/2015

This is a very nice and affordable hotel. The room was a good size, clean, a very comfy bed.and the breakfast was decent- exactly what you expect at this level of best western. The breakfast room was small but there was another room available just a few steps away. The neighborhood was not that nice - warehouses and kind of run down but work is being done all around. It is very close to the subway, there were people around even kind of late and just three stops from the city. Also easy to get to LGA by subway and bus.

"Good for the money"

4
19/11/2015

This hotel is located near both bus and metro stops. It is a quick ride into Manhattan. The neighborhood is nice and quiet. We did not encounter any problems. The rooms are a bit small, but they are clean and comfortable. They serve breakfast in the mornings, which consists of eggs, sausage, east/bagels/doughnuts, and juice. The staff was nice and we did not have any problems. The cost was nice. It is far cheeper than staying in Manhattan.

"excellent quality/price"

5
17/11/2015

Even though this hotel is not in Manhattan, it is of very easy access from there - only three subway stations away from manhattan center. Not too much outside noise. Excellent conditions, very clean. Complete breakfast and very nice and helpful staff.

"great hotel"

5
16/11/2015

This hotel is nothing fancy but its a good place to sleep. It is clean and has good beds. The rooms are small rooms but not unusual for NYC. Its close to the subway. The staff is wonderful. They are friendly and helpful.

"Decent hotel at a good price in a conveniient location"

4
15/11/2015

This hotel is a short walk to the subway and only 3 stops to the Rockefeller Center. Price is excellent by New York standards with helpful staff and a good breakfast. We stayed there 4 nights in October and thoroughly enjoyed ourselves. There are no decent restaurants in the immediate area. One restaurant will send a shuttle around to pick you up.

"More than acceptable for the price"

4
13/11/2015

Good location 10 minutes from NYC by subway (station 1 block away). Room was nice and personnel friendly. My only complaint is that the airconditioning/heating equipment is window type and next to the bed so when it starts up is noisy. If you have light sleep this could be a problem.

"Good value and close to subway"

4
11/11/2015

If you don't mind being out of the "hub" of NYC I recommend this hotel. It was less than half the price of hotels in the middle of things, the short commute on the subway was worth the savings. The staff was very helpful and very friendly.

"Great Location and Great Prices"

4
10/11/2015

To be honest I initially booked an apartment through AirBnb but I had to cancel it and find a hotel right away after a terrible night with no sleep. This hotel came to the rescue and I got more value for my money compared to AirBnb, prices in NY as so high and it is not worth it to stay in Manhattan because all the noise and the poor quality of life in there, at least this is what I think.

"Good to visit Manhattan"

4
09/11/2015

Choiced to pass an evening in NYC before leaving. Ideal place to visit Manhattan and to leave from La Guardia Airport (the morning only 15 minutes by car ). Underground (line F for Manhattan) is at 5 minutes walking. The sink was blocked.

"Great place to stay!"

5
08/11/2015

We stayed at the best western for four nights for my dads 50th and birthday, and we were all very impressed! Staff were very helpful upon check in. Was not expecting free breakfast but when we arrived we were told we had this included. Breakfast was good and there was a fair amount of variety to pick from. Our room was cleaned every day, sheets were changed and fresh towels were provided everyday. The bathroom was spotless and the shower was great! The hotel is about a 3 minute walk from the subway where you can purchase a weekly subway pass for 30 dollars. It's only two stops into Manhattan which took about 8 minutes. Can also use the subway to the airport which we also did. Overall a great hotel and would recommend!

"Excellent place to stay in New York"

5
07/11/2015

Decided on this hotel for our 3 night stay in NY after a lot of research on the net, and we were really happy with our decision. Location is key, not too far from JFK, about 50 dollars by taxi and even more convenient if you don't have luggage and can take a train. Its about a 3 to 5 min walk to the F train metro stop and about 5 stops to times square. There are grocery stores and eateries around the hotel. Rooms are well furnished, and well maintained. Very comfortable beds and nice showers. We were on the 9th and 10th floors and the rooms had views of the city skyline. Breakfast is included and is a good spread. Quality of food is good. Best of all, the service is very good. All staff are helpful. Special mention to Mani and Yamira at the front desk who agreed to let us keep our luggage at the lobby, when it was a problem for us to take it with us. This is the kind of service that really makes your trip memorable.

"great location"

5
04/11/2015

hotel is a 3 minutes walk from subway ,easy fast and cheap to get here from to la guardia airport by public transport. a nice thing to do is to get off at Roosevelt Island subway station (one stop over on f line) and take the Roosevelt island aerial tram to manhattan.

"Very nice hotel, close to metro"

4
31/10/2015

Nice hotel, clean room, very helpful stuff, close to metro station (4 min). Few tables for breakfast, not dangerous but downgraded surrounding area, a bit expensive. Overall, nice experience, would choose it again..

"great location for NYC trip"

5
27/10/2015

subway very close to hotel, super comfortable bed, very helpful staff, great value for money, breakfast is a little on the sad side (some chocolate spread or rashers would have been nice) and the breakfast rooms are always crowded, but it's a small price to pay.

"Comfort in LIC"

3
26/10/2015

A nice little place, convenient to subways that are a few short stops from major attractions in Manhattan. The breakfast works out well, and the room, though a bit tight, is comfortable and the place is clean. Off-street parking offered as an option, though street parking, with some effort, can be found.

"Very close to Manhattan"

4
22/10/2015

Just two subway stops from Manhattan this hotel is a convenient place to stay and cheaper than Manhattan hotels. Our room was large with view to the skyline. The bed was very good.The bathroom was clean, nice and worked well. The internet was quite fast and easy to use. The main problem was a far too small breakfast room. Staff was very helpfull.

"Good location and cheap for NY"

3
21/10/2015

We stayed here for the second time, and it is still ok. There is room for improvement, but all in all it is a decent hotel for the price. We are BW platinum members and had booked the hotel 6 months in advance. On the reservation we had written that we wanted a room on one of the top floors with a Manhattan view. When we arrived we got a room on the 4th floor and we could just see the top of the Empire State Building. That's really lousy service to guests who have stayed here before and who are platinum members. We're not sure we'll be coming back on our next NY-visit. The rooms are quite small and there is only one chair, so one of us had to sit on the bed. Breakfast is really not good. Scrambled eggs cooked in a plastic bag in the microwave, juice that isn't really juice, donuts, bagels, flat turkey sausages. Luckily there was fresh fruit. In general the staff was helpful - just not in helping us getting the room we wanted.

"Location location location!"

5
20/10/2015

Great stay! Location location location. Was a great hotel near Mahattan, just a sort 5 min walk then 10 minute subway into Manhattan- just one train all the way to times square. Same as you would expect from a Best Western- great customer service and clean, comfortable rooms. Great stay!

"Nice stay for a fare price"

4
17/10/2015

Nice hotel with friendly and very helpful staff. Special thanks to Stephanie ! Clean rooms and good beds. Breakfast included. Metro station at walking distance . Only 10 minutes to Manhattan. Looking forward to come again. We will advise this hotel to our friends.

"Nice Place - Close to the Subway!"

4
15/10/2015

We stayed here for two nights while in town to see a play. The staff was very helpful and attentive and the room was very nice. Each morning, their is a complimentary breakfast in the loft overlooking the lobby. Pretty good selection but never enough tables for everyone who wishes one. You may need to take your food to your room instead. It's located in the shadow of the Queensboro Bridge and is about a block from the subway. We were easily able to get into the city with no trouble at all. The neighborhood in which it sits doesn't really have any restaurants or nightspots - you'll have to go into the city for that.

"Good value place to stay"

4
13/10/2015

Came to NYC for a four day vacation, sight seeing, dining, etc. found this Hotel to be a good value, and easy to access subway for transit to any destinations we chose to venture out to. The hotel was clean, friendly staff, complimentary breakfast, wifi worked well, room was nice, bathroom modern with great shower! The neighborhood is mostly automotive repair shops, and a bit industrial looking, but we did find a nice Ramon noodle place several blocks away, tasty breakfast bagel place two doors down, and a good Spanish style lunch and dinner spot just around the corner serving traditional rice and beans, roasted chicken, lobster and clams, and flan, cheese cake, and other goodies for dessert. Dinner for three plus dessert came to only $31.00! This was a pleasurable stay for us, and the hotel cost was much more reasonable than any of the down town Manhattan hotels. We could be down town in 15 min from this location. From here, we traveled to the Brooklyn Zoo, NY Aquarium, Coney Island, 9-11 Memorial, China Town, Central Park, Comicon at Javits convention center. Our room had a nice view of the Manhattan bridge and city all lit up at night. Would definitely recommend this place to anyone looking to save some money on accommodations.

"Good Selection For Pricey New York"

4
09/10/2015

Best Western Plaza is good selection for New York.Everyone knows that Hotel prices in New York is very high especially for Manhattan Island.Hotel is very good ,receptions staff is super and very helpful.If you have a car There is a parking lot behind the hotel but you need to pay this service.It looks a little bit tiny but I dont know is there more space .or us we only parked our car only for 3 hours and receptions gave us this without charge.Checkin is fast ,but reception requested from me a credit card to provision card for deposit purposes.My rooms was quite good ,very clean and spacious.The bed was very comfortable.Bathrooms was also very good ,there are soap ,shampou and towels.Shower was good condition and there was no problem with hot water.Wifi was working and there was no weak signal problem.Elvetor was working and there was no problem.For hotel location I can't say same thing.For eating and shopping there are no alot of option.You can find subway very near the hotel and a grocery.But this is not a problem for me.For transportation subway station queensbridge is very near for QueensBro you need to walk far ,But dont think not possible.I think it takes 20 minute from Queensbro.For Manhattan and JFK Airport it's in good location. From negative point there was a some little problems related with hotel.But these was not problem for me.Especially for breakfast you need to go very early to find a seat.The another problem there was no luggage storage and reception takes 1 $ for every piece of luggage.Overall is very good for me.

"Lovely hotel and great staff"

4
08/10/2015

This was a great hotel only 3 stops to time square...The subway was about 2 mins walk away from hotel! Wifi was really good, breakfast was an added bonus, there are 2 breakfast rooms which r small but we always managed to get a seat! Reception staff very helpful especially Stephanie! The neighbourhood is a bit run down but we always felt safe....The rooms have ironing facilities and a safety deposit box which was really good....rooms bigger than we imagine and we had a view of the empire state building!

"An excellent alternative to staying in Manhattan!"

5
02/10/2015

This hotel is located in Queens in a neighborhood that, at first glance, may not be very inviting but is only a few blocks from the Queens Plaza area where new apartments are under construction, and it appears that improvements are on the way. The F-train subway station, two short blocks away, provides easy transportation to Manhattan, so all the charms of New York are readily accessible. Despite appearances, we never felt nervous walking around, regardless of the time. The hotel itself is attractive and well furnished, and we had a wonderful view of the Manhattan skyline. We were very comfortable, the service was attentive and the staff very responsive to guest needs. When we reported a minor plumbing problem in the bathroom, it was fixed immediately. Internet service is excellent and the selection of TV channels is acceptable. The breakfast rooms (main room and auxiliary) are too small to service the guests who seem to somehow all want to eat at the same time, but the staff manages quite well and clean-up and turn-over for tables is excellent. We very much enjoyed the hot breakfast options provided. The hotel seemed to be filled with Europeans of many nationalities, and it is obvious that somehow “the word” has gotten out that staying in Long Island City and commuting across the river is an excellent way to experience Manhattan without breaking the budget!

"Friendly New York Hotel"

4
30/09/2015

If your are looking for a great value with good service and helpful, friendly staff, the Plaza Hotel, Long Island City is the place for you in New York. The location is in the middle of it all but you are not paying the really high price you would expect for a very nice comfortable room. All this with staff who are attentive and helpful in a city know for just the opposite.

"Great time in the big Apple "

3
28/09/2015

Hotel was nice close to subway. They need to work on there breakfast Quality not so good especially eggs And sausages.The room was ok comfortable bed little noisy in the early morning due to traffic and subway.

"Great hotel!"

5
28/09/2015

Hotel was clean, affordable, and comfortable. We were upgraded to a suite which was very nice and spacious with a comfortable pull out couch! Nice front desk staff.. Stephanie and Robert were extremely pleasant and helpful throughout our stay. Highly recommend!