Best Western Golden Sails Hotel,  Long Beach

4.0/5  - based on 530 guest reviews.
6285 E Pacific Coast Highway, 90803-4803, Long Beach, United States - See map
+1 562 596 1631 +1 562 594 0623



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Outdoor parking
    Outdoor parking
  • Restaurant
  • Spa
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
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Discover the best in lodging at this Long Beach hotel - top tier amenities and attractions along the Southern California coast at your fingertips. The Best Western Golden Sails Hotel is situated near the Long Beach Marina in Long Beach, California, twenty miles south of downtown Los Angeles. The Resort Hotel, on a seven-acre casual and tranquil setting, is just a few steps from a nine-hole golf course, white sandy beaches, two movie theatres, specialty shops, over 40 restaurants, grocery stores and two farmer's markets. Hotel guests will also have convenient access to the famous Queen Mary and Aquarium of the Pacific. Families and thrill seekers will be close to Disneyland® Park, Knott's Berry Farm®, Universal Studios®, Legoland® and Six Flags® Magic Mountain. For business travelers, the hotel is located near Cal State University Long Beach and the VA Hospital. Hotel guests will be near the Naval Weapons Station Seal Beach, Flight Safety, Boeing Corporation, the Port of Long Beach and Long Beach Convention and World Trade Center. Hotel guests can also enjoy a relaxing nine-hole executive golf experience and soak up the lovely Southern California sun. Tee time is flexible without advance reservations at the course. Use of the Hotel's golf equipment is free of charge. The Hotel rooms offer guests view of waterfront or of the beautiful pool-side courtyard. Each room features satellite television and free Wi-Fi wireless Internet access. A delicious, complimentary full breakfast buffet is provided each morning. The onsite Sails Restaurant and the PCH Club cocktail lounge provide guests a welcome respite at the end of a busy day. Other great hotel amenities include 14,000 square feet of banquet facilities, an outdoor swimming pool and spa, fitness center, guest laundry and business center. Guests can also take advantage of complimentary shuttle van service to the Long Beach Airport. The Hotel can accommodate small to large size banquets or meetings. Enjoy your stay.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 530 guest reviews
Certificate of Excellence
Business Business 112
Couples Couples 126
Family Family 160
Friends getaway Friends getaway 55
Solo travel Solo travel 42
Sleep Quality
Best Western Golden Sails Hotel,Long Beach
  • 5
    « Best breakfast in the chain! »

    While this hotel is somewhat dated in appearance, it's practical and efficient. That said, it's the breakfast that impresses! Served in a formal dining room overlooking a small harbor, the staff go out of their way to assist you to have a wide variety of buffet offerings.

    « No managers »

    I had a problem with my reservation. Upon arrival I was told they do not have a manager or supervisor on Fridays so no one could help with my problem until the next day. The next day, I was told they do not have a manager or supervisor on the weekend.

    « Thank you »

    Fantastic buffet, decent view, quality pricing, wonderful trip with the family in a convenient area to get to and from tourist spots. Will stay at this location again if the need arises for the area. Next time if hotter would like to use the pool

    « Excellent value, big rooms »

    Check-in staff were very pleasant on Thanksgiving afternoon. Double rooms were quite large. Everything worked well. Tub/shower felt more narrow than usual. Breakfast buffet wasn't fancy but had everything we wanted.

    « Always great place to stay for good price »

    I am always pleased when I stay here. Fast check-in and check out. The breakfast is the best. An older hotel but clean and close to most attractions in LB. We came with another couple, even though we made separate reservations they had our rooms together. Staff extremely friendly and helpful.

    « Nice hotel, location and management. Front desk staff dismissive, curt and offhand »

    Large room with a view of the marina. Facilities good. Clean room but as it faced the road it was noisy. Guests arriving back in the early hours of the morning woke me with their loud laughter and conversation. I did have an issue at check out which was kindly resolved by management. Howeve, the front desk,staff at check in gave poor service. Didn't give eye contact; said very little; told me how to reach my room. I asked - breakfast included? Yes - then reached for our vouchers. Only 2? Get more tomorrow. Wi fi? Password on the key holder. Why do I have to ask all these questions? Surely the first point of contact should be helpful and courteous We looked around and couldn't find a restaurant in the hotel,so it was back to the same front desk staff. Where is breakfasts? You go out of the hotel, walk a little distance then go into another door. As we checked out a gentleman had an early check in. I listened and he gotthe same few bits of information as I did from a different member of the front desk team. Management here is great. Front desk staff let the product down. Left with mixed feelings about this place.

    « Vacation getaway before Carnival cruise »

    Room was very nice size, dual sinks, frig, microwave and nice little view. Room was clean, towels shortage. Overall we enjoyed our stay. Shopping near by. Two pools, large property with a view of boats.

    « Good stay »

    Our stay at this Best Western was for convenience and to rest after celebrating my sister's 60th Birthday Bash. Family and friends came from out of state etc. We all had an enjoyable stay, breakfast food was good tasting, servers were friendly, and this Best Western was close to an AMC theater, Barnes and Noble, Best Buy, and grocery bottom line...good deal.

    « Did not honor request and noisy »

    Did not honor confirmed room request, noisy roof top A/C. Desk to me "Sorry boss, not much I can do". Why confirm in reservation notes and with me calling in before arrival and not honor it when I get there..?

    « I got to feel important »

    Sometimes when you see what looks like a good deal you take it, knowing that it isn't as good as you think. It wasn't what I thought, it was way better. Let me hit you with some highlights. We reserved a king room. We got a king alright, but it included a huge jacuzzi tub and a patio with everything that was promised. One thing promised was the breakfast. The fruit was fresh cut and varied along with the full array of breakfast breads, eggs, sausage, bacon, hash browns, oh and for the waffles with fresh strawberry compote and whipped cream or real butter and syrup. I enjoyed these leisurly at a bayside table with a waiter who refilled my excellent coffee. Shuttle to the cruise terminal, not really, a private cab to the terminal. Parking during the cruise, these usually consist of some way off dirt lot or an assigned undesirable spot. They recommend at the Best Western Golden Sails that I park in the front by the doors, security goes there most, they say. Clean functioning rooms and decent furniture counts to me, obviously them too. Thank you. I want to tell you that I was starting to think that reviews were a waste of my time and I was going to quit doing them. I did have a little problem with the plumbing in the room and took it right to the front desk. They directed me to Alicia who fixed it and my attitude completely and immediately. She was impressive but the whole stay was wonderful and is on the must repeat list. Booked it again twice in Feb. I will always book as soon as possible in advance because I have stayed at other places in Long Beach and found the best in this range to be mediumish. I am lucky.

  • 5
    « Best Western Golden Sails Long Beach Calif »

    This is an older hotel on pacific coast highway in Long Beach Calif. Great location - easy access to beaches, Belmont Shore, freeway entrance/exits. Great restaurants close by, grocery stores and "fun" shopping. The hotel has been updated . Very clean with spacious rooms and large closets and great bathrooms. Plenty of hot water and don't hear other water's running- loved the quiet. Staff friendly and helpful. Nicest stay in any hotel- compares to a Fairmont but less expensive !

    « Entertainment, close to thing to do »

    Good location to things to do, The only thing we had that wasn't good, was that the pool wasn't full on our first day. Good entertainment in the lounge at night. Good breakfast and good dinner with a lot to pick from.

    « Perfect Park & Sail Hotel »

    This hotel has a friendly staff, large rooms and a great park and sail hotel for cruise. It includes transportation to and from the port. There is a full breakfast served in a comfortable restaurant, rather than juggling a plate in the lobby. I have used this hotel in the past and will continue to come for every cruise I take from Long Beach.

    « USA 2016 »

    It appears we had a similar room to other recent reviews, pleasant outlook looking towards the gazebo and the pool further along, which is currently out of action. We are staying for three nights mid week and have not had reason to feel unsafe. The room is big enough with a large king bed that is very comfortable, two good sized bed side tables, a six drawer chest, a desk with a comfortable desk chair, an arm chair with foot rest. Bathroom was adequate given there is a separate basin in the area at the entrance along with a coffee maker, fridge & microwave. Lighting in all areas was very good. The AC is very noisy and the Internet keeps dropping out which was most annoying. I didn't have breakfast so I can't comment on that, overall I think it is value for money.

    « Not a bad hotel, but nothing special »

    I stayed at the Best Western Golden Sails during a road trip down the Californian coast with my fiance. We stayed in many hotels in many different places during our holiday and this one unfortunately was our least favourite. The room itself was basic and needed updating (the aircon unit looked like it came from the 70s), however it was spacious and comfortable. There are loads of parking spaces, and breakfast was nice (hot and cold buffet, served in a restaurant overlooking the harbour) - although no good if you're in a rush, as it was eat-in only. Our main issue was that we didn't feel entirely safe here - we could smell a lot of marijuana around, and on the Saturday night there was a high security presence with what looked like bouncers outside the reception area. Also the only safes available were behind reception, and they are so small they can only fit something very small and flat inside - plus once we'd handed everything over and walked to our car, the receptionist came running out saying she needed our key back beause she'd forgotten to lock it. We didn't have any major problems at the Golden Sails, it was just not as nice a motel/hotel as all the others we stayed in.

    « Just okay »

    Stayed for 3 days while visiting relatives. We were disappointed entering room as it needed total rehab. Carpet was questionable. :( A basic motel room. Next day asked for a better room and it definitely improved. Front desk was very helpful with the change! Free breakfast was a plus!

    « Employees »

    Good service, helpful staff. Great breakfast options with a nice view of the small harbor. Very close to many activities in the Long Beach/SEal Beach area. Outside area was well maintained and clean. I can't say anymore about this hotel.

    « Great night club on premises! »

    Went to go see a night of great music including classic rock tributes. The Rock House aka PCH Club is on the first floor off to the side near the marina. I didn't stay at the hotel but went to see the bands only. They rocked the house! Great acoustics, wonderful service. The bouncer was helpful. Clean restrooms. Nice place for a night of great music with earplugs for sale :)

    « Very clean and neat »

    Very good hotel with excellent breakfast included. It was clean, with good service, the bed was wonderful and the room was big. The room has a nice view to the pool and very pleasant to sit down at the balcony for relax.

    « Not what I would expect from BW »

    We stayed here for 1 week and was ok. The room was very big and had enough space for the two of us. We had a back room of the hotel (motel style) with parking at the rear. The only disappointing point from the room itself was the adjoining door to the next room, which we had too much noise from. Subsequently we just had the aircon on all the time to drown out the noise. Bathroom a little on the small side, yet there was a separate wash area outside the bathroom. Large balcony even though the view was if the swimming pool, which was no interest to me. Housekeeping staff very friendly and efficient, as was the staff in the restaurant where we had breakfast most days. With breakfasts you have to obtain a voucher daily to use the next morning which was a bit inconvenient having to go to reception every evening. Hotel was probably great in the 70s/80s but could do with a revamp. During our stay our car had tried been broken into, thankfully no real damage yet put a downer on the stay. Hotel staff were not interested when we reported this. We ended up parking at the front of the hotel each night after this. It was a great base for our visit, yet wish we had stayed elsewhere.

  • 2
    « Bug bites & more »

    Here is my experience of Golden Sails, 1.Upon check in the place looked ok,Clean and Tidy,But once we got our key and proceeded to our room I noticed that it is not a hotel but a motel,We were given a ground floor room as my wife has problems walking upstairs and we were informed that the room we were due to be in was upstairs and the elevator was not working. 2.Upon entering our room there was a strange smell think it may have been a damp smell,The door to the room also had a gap that you could see daylight through. 3.The first morning of our stay I noticed some bite marks on my legs below my knees and around my ankles,I also saw a couple of strange looking bugs in the room which scurred of when I got near to them,I informed the front desk and they said they would get housekeeping to investigate but nothing was done. 4.The morning of check out I noticed that there was more bite marks and they were itchy I showed them to the front desk upon check out and they took some pictures on her smart phone so they could investigate it. 5.The first night of our stay after a long drive from Las Vegas there were people sitting around the pool area talking very loud and keeping us awake i phoned the front desk who said they would sort it out but nothing was done and they eventually went off to bed at about 2.30am. 6.The second night of our stay was pretty much the same but with thadded inconvenience of people jumping into the pool this did eventually stop at about midnight. All in all I would not recommend this MOTEL to anyone,The only thing that was ok was the breakfast (no bunfight_ and location.

    « Looking for Quiet & good Breakfast? »

    We went here for the last part of our trip to California. It was quiet, safe and peaceful. There was a pretty garden off of everyone's balcony, at sunset it made for pretty pictures with the lit up gazebo. The breakfast buffet was wonderful, I loved that they offered scrambled eggs, bacon, sausage, make your own waffles, hash browns, fresh fruit, oatmeal with toppings to add, they offered 2 different juices & yogurt, it was a lovely change from the Continental Breakfast that those other hotels serve. They had staff that brought your coffee, water or anything else that you needed. The staff were so friendly, fast and accommodating in the PCH Club, for the breakfast. The Staff at the front desk were very helpful, we couldn't get our wine cork out and they were more then happy to help us, lol! The rooms were decently sized for having two Queen beds in the room, you had room for your luggage and could still walk around the room comfortably with 3 people, from my experience. I loved that they had 2 sinks and counter tops to use, especially for 3 girls traveling together. The only challenge was the bathroom, the vent fan in there, if there really was one. If there was a vent fan, it could not do it's job well. Poor ventilation caused the bathroom to stay very humid, foggy from steam, it made the floor super wet. The water in the shower was a little erratic on the temperature, which is probably to be expected in a Hotel, it did cause a little frustration. When anyone came out of the bathroom from using the shower, the steam and humidity rushed out to the second powder room area, which made it hard to get ready because of the humidity from the bathroom. The a/c window unit was all the way across the room, so it really couldn't help very quickly to cool down the bathroom area and take out any moisture. We opened the front door, which was by the bathroom, to let some of the humidity out. Luckily, we were on the back side of the building, which was not very occupied, so we didn't have a lot of people looking in our door. Over all, our stay was very pleasant, we stayed for 3 nights, we had 3 lovely breakfast. It was close to a lot of areas that we wanted to go visit, so it was very convenient for us. We stayed in 3 different hotels during our trip, and this by far, was the best one. It's very close to In-N-Out Burger, Ralph's grocery, many restaurants, gas stations and many stores.

    « It was Cheap and Clean »

    You know sometimes you just need a place to lay down without all the hoopla. Found it. Close enough to the Long Beach Convention Center and the Queen Mary for one third of the ritzy hotels. Just don't expect a chocolate mint on your pillow or fancy animals made out of towels.

    « Definitely dated but quiet »

    This is an older property is trying to live up to its glory days. My room was on the top floor and the hallways smelled...old. The rooms could stand to have a severe facelift and the elevator was broken down for two of the three mornings I stayed here. The rooms were relatively clean but there was debris from prior guests in the tub area. Being an older property, the room was quite large, however the area around the washroom was more narrow and a tight fit considering the overall size of the room. The location was great being off the highway and still close to the marina, beach, and multiple grocery and drugstores. Breakfast was offered in the morning (remember to ask for your vouchers daily) and WIFI signal was very strong and reliable! Checking in and out was a breeze - staff were efficient and pleasant. For the price paid, this was decent however I feel that next time I would pay more money to stay closer to the city, or right on the beach and updated rooms.

    « Good Value Great Staff »

    I was on business and this hotel is older but clean, nice with good service. Bed was very comfortable. Near airport but not too close. Also near Beechwood and Ballast Point beer. Both have good IPAs. Pliny the Elder will bite you

    « Great place to stay »

    Many rooms have balconies, clean, older but well maintained. Good value for the price. Happy to accommodate requests whenever possible. Excellent staff, very friendly and helpful. Free buffet breakfast is excellent, great staff, delicious waffles! Same restaurant for lunch and dinner was best in town, wait staff very accommodating, and prices small for large portions. Best Western also has good points rewards program. Frig, micro, free wifi, free parking. Excellent location and amenities, and ocean canal visible from most rooms. We stay there whenever in Long Beach CA.

    « Great Place to stay before a cruise! »

    Came to stay at Best Western before our cruise and the accommodations were great! The room was comfy, and quiet, just what we needed from a 6 hour drive. The service was outstanding, and we will definitely stay there again when we travel back to California!

    « Park and Cruise Package »

    This hotel is a typical Best Western stay. The beds were decently comfortable. The air conditioning took forever to cool the room. It wasn't on when we arrived, and though it wasn't terribly hot in Long Beach at the time, it was stuffy and warm in the room. The park and cruise package is well worth the cost, including one night at the hotel, breakfast for four, round trip transportation to and from the Long Beach cruise terminal. The biggest negative was finding a large roach in our room. It was so late at that point, we didn't report it to the hotel, so I couldn't tell you if they would have done something. But it didn't make for a peaceful night sleep...imaging more roaches crawling around. The only other thing of note is, if I were to stay again and leave my car, I would look into the security of the parking lot. They make you park your cars in the row nearest to the main road. When we came back after our 7 day cruise, you could tell someone had wiped dust off of our windows with their fingers. It was on all four passenger windows, giving me the idea someone was looking to steal out of the car. I did see a security person inside the hotel, but again the cars are easily accessed from the road.

    « Wonderful stay »

    We were quite satisfied with our room. We went on a cruise and stayed there before leaving and one night upon returning. The room was spacious and had refrigerator and a nice balcony. Staff was friendly and it was a serene setting. Swimming pool and area nice and relaxing as well. Free breakfast which was nice, eggs, bacon, sausage, hash browns, toaster for toast, bagels, English muffins, oatmeal, waffles, juice.....very good and plentiful. Dinner and lunch available at same location as well as room service. Nice place to unwind before and after trip.

    « Good Stay »

    Overall the hotel is good. The breakfast buffet was awesome and so was the service. Our room was nice but dated. The location is great since there are restaurants and shopping within walking distance and Seal Beach is only a 10 minute driver away. The Hotel Staff was nice on both arrival and departure. I would stay there again.

  • 3
    « You Get What You Pay For »

    This is an honest review so other travelers are well informed. The only reason I chose the hotel was because it was $20.00 less than the usual Best Western I stay at. My hotel stay was for 2 nights. Room #1: The toilet overflowed water from the tank onto the floor once I flushed, not overflowed from the toilet. Ok, so I called the Front Desk and was given another room, but I sat waiting in my room for over a half an hour. So I called the Front Desk again inquiring when the maintenance technician would bring me another room key, which was within minutes. He was nice, very apologetic, and carried my bags to my new room. New Room #2: the refrigerator was not clean; the remote control did not scroll Up, just Down which was a royal pain in the rear having to scroll all over again if you missed a channel; the cable channels are limited to just basic channels. There is a Welcome Book near the t.v. with a channel listing that does not coincide with the actual t.v. channels; the carpet beneath and around the sink area was soaking wet; there was urine behind the toilet seat, so for this i went down to the front desk to let them know. Once again I was given an option for a new room but declined. I was already unpacked and tired. I honestly believe an employee used the room for a quick toilet break; and if you are a gym enthusiast, the A/C in their gym was not working. The front desk agent told me that the A/C is controlled by the thermostat in the meeting room next door. So essentially unless there is a meeting, no air will flow into the gym. Lovely; and last but not least, there were a few weight machines that desperately need pin repair. The front desk agent told me that the technician is scheduled to repair them once the occupancy of the hotel decreases after Labor Day. Mmmm........ so for occupants like myself, we had to suffer through the hot gym and machines that did not work because we are staying at the wrong time of the year? You are given a Voucher for your free breakfast, which I passed up. There is plenty of parking, and there is a restaurant/bar located next to the property. I am originally from Long Beach so I know this area very well. The Marina Shopping Center is across the street, to the east on Pacific Coast Highway are a few grocery stores, other eateries, a movie theater, even a Bev Mo and a Trader Joe's. To the west on Pacific Coast Highway toward downtown is a CPK, El Torito, In n Out, or you head downtown on 2nd Street toward trendy Belmont Shores for a larger selection of restaurants and bars. My advice for other travelers is to CHECK your room as soon as you arrive. Make sure the sink and shower plugs work, the toilet is 100% clean, and that the up and down arrows on the remote control function. This was just an "okay" place to stay, no frills, no great expectations, just a place to lay your head at night.

    « Girls Weekend »

    Hotel was clean and comfortable. Very good price and free full breakfast each morning. Hotel was close to very good restaurants, water and attractions. We had a great time in Long Beach and are still talking about our adventures!! BW Golden Sails hope to see you again soon, maybe we will bring the guys next time, maybe!!!

    « Nice relaxing stay »

    We know this review is for a stay last month, things got away from us, but we think it will be helpful and also recognize the efforts of the employees of this hotel. We did a lot of research on various sites before we chose this hotel. We were impressed with the reviews that told of the care and concern for travelers by the staff. Our main must haves are safety, cleanliness, and great customer service. We arrived late at night so we couldn't get a true feeling of the hotel. There was security at the entrance to the parking lot which made us feel good about the safety. The front desk personnel were courteous and informative, but not friendly or welcoming. We expect more from those in the hospitality industry. We have high standards when spending our hard earned money. That being said, as our stay went on, the front desk staff were always helpful and went out of their way to make our stay wonderful. We weren't familiar with the area and had business by the convention center. We could have stayed closer to it, but from reading reviews of the closer hotels, it didn't seem as safe as we wanted. As it was, the convention center area was only an easy 10-15 minute drive. After seeing where the closer hotels were, we were happy we stayed here. The hotel is older and decently maintained. What we loved was our room. It was huge. The room was very clean and comfortable. It faced Pacific Coast Highway and the hotel itself is set in a nice neighborhood. We didn't find the noise from PCH distracting. The room had a balcony which made the room feel even bigger. Being on the balcony was relaxing. There is a small marina next to the hotel and a water way. About a block down there are stores including a Ralphs grocery store. The breakfast buffet was one of the best things about this stay. It is set in a room next to the marina, with a nice view. The gentlemen that run the breakfast are tops in service, A+. We would definitely stay here again.

    « Golden Sails Hotel, Long Beach »

    Excellent value, friendly and clean. Food was very good and staff was friendly. Rooms were very clean and large. The pool was nice and clean. Very nice pool area. You are with in walking distance of shopping.

    « Large room, very good breakfast »

    Large clean room. Good breakfast at the adjacent restaurant (PCH Club). Housekeeping wasn't quite "on their game" - - shorting our room towels, glasses, and sundries; but they were brought to us straight away when requested. Pool area is spacious. A/C is through the wall type. Elevator is small and slow. Laundry room is clean. Overall a good value, and we would stay again.

    « Nice basic hotel-Good breakfast »

    Group of us stayed here this year, Met up with friends from other states. Basic rooms, breakfast was very good. Staff was friendly. Pool was nice & outside. Would stay here again. Another nice thing we found out was they will shuttle you free to Long Beach airport.

    « Cannot rate this hotel low enough »

    The experience started by a rude greeting of "oh honey, no way for check in" with a tapping of her watch. She finally l let me register, but told me to come back after 2:30. It got worse floors so dirty our feet were black. Pool disgusting, weird floating algea like debris. Asked if I could check out early, sure, no problem. Of course when I checked out, I was informed I was being charged for the full stay because I used Priceline. Argued with me, insisting too bad, computer says I used Priceline. I booked with AAA, when I am home, I will be filing formal complaints.

    « Great place to stay before your cruise »

    We stayed the night before our cruise and we were pleased. The rooms are a little dated, but it was clean and we had no issues. It's near many restaurants. They have a bar onsite, which is a pretty big area. We went in for drinks in the evening and we had the WHOLE place to ourselves. The bartender was very nice. They also offer complimentary breakfast which was very good. Scrambled eggs, potatoes and make your own waffles which were yummy. You also have a view of the little marina from the breakfast area. We would definitely stay again.

    « Great service »

    We had four rooms for twelve of us. The rooms were very spacious and we each had a balcony. The breakfast buffet was very good. The best part was how very nice and helpful all of the employees were! We had the cruise package so we were able to leave our cars at the hotel and they provided transportation to and from the cruise terminal.

    « wonderful stay! »

    Loved this hotel! I have stayed in several hotels in the Long Beach area for business purposes. This by far is the best I have stayed in for the value. I highly recommend it. Excellent breakfast, shopping in close proximity, plenty of restaurants close to choose from, LARGE spacious rooms, very clean, staff accommodating, beautiful courtyard with pool. Safe area. Cost is very competitive and I have stayed in a couple really scary hotels for a lot more money in the Long Beach area. This place is very safe! I will stay at this location each and every time I am in the area for business. I suggest this hotel to anyone traveling to the area! you will not be sorry!

  • 5
    « Nice, nice people »

    The staff here have been very well trained in customer service. I train customer service people, so I know what good service is. They were unanimously polite, friendly, joking- and I think they have a lot of repeat business because they knew a lot of guests by name. Breakfast overlooking the marina is lovely. I highly recommend this hotel.

    « Friendly staff and reasonably priced »

    The staff was nice and very helpful when we had issues with parking. The hotel is old but clean. It's only a few minutes away to long beach. They may need to upgrade but not essential. The bed is comfortable and we had a good sleep. Free breakfast included which is good value for money.

    « Wonderful stay!! »

    We had a very nice stay at this hotel! The staff was very friendly and accommodating to any requests. The breakfast buffet was amazing and saved us from having to buy lunch each day. The beds were very comfortable and the room was clean. The surrounding area was nice and we felt very safe! Very nice pool and hot tub as well as a laundry area that was inexpensive. If I had to say of one con, the wifi was somewhat weak. Would definitely stay here again:)

    « Great hotel, staff, location... everything! »

    We checked in this hotel, not knowing what to expect. The people at the front desk were super friendly and helpful. They told us everything we needed to know about getting around and the area. We got to our room, it was a little bit older of a hotel, but in really good shape! Everything worked, it was clean and newly remodeled... very impressed! We had a balcony that overlooked the pool too! The atmosphere was quiet and relaxed... Loved it!!! I usually stay in Inglewood when I come to California, but now I have a new favorite spot! The beaches are right down the road, there is lots of places to eat and shop... but not overly crowded. A+ 100% awesome... What else can I say??

    « A Rare Retreat »

    This hotel is a rare retreat from the hustle and bustle of Southern California beach cities despite being right on Pacific Coast Highway. We asked for a room with a view of the pool and grounds and had a balcony away from traffic and open to the sea breezes and the sunset. There is an elevator if you are mobility-impaired so no one should be disappointed. Great complimentary breakfast, too!

    « The weather was great »

    For my family and I getting away from the heat was the most important thing about our mini vacation. Long Beach climate was the first thing we noticed and loved. The location of the hotel was an ideal stay for our little get away. The convenience of its location on the Hwy 1 was an excellent idea. We loved the flexibility of getting in and out of the hotel to get to the beaches near and far. Thank you for your assistance in finding our way in this beautiful city.

    « excellent value »

    this is an older property however it is very clean, comfortable, quiet and an excellent value. the property is easily accessible from the freeway and central to beach cities and amusement parks in Anaheim .

    « Had to cancel »

    Both booking .com and best western were very understanding when we needed to cancel due to sudden illness. They waved the cancellation fee which they did not have to do. I would book with either the hotel or again. The people I spoke with were lovely and very understanding.

    « Nice hotel in the Long Beach area »

    The staff were very hospitable. Everyone continually asked if I needed anything whenever I was in the lobby. If I had any questions they were eager to answer them. The room was nice spacious and clean, the air conditioner worked albeit a bit noisy but most in hotel rooms are. Breakfast was in a restaurant called the PCH club next to a small Marina. Due to the food being served in the restaurant it could not be taken to the room but coffee could.

    « A Best Western Fail »

    I had the need to stay here 6 times over the last year for business. The property is tired and in need of major upgrades. Nothing about the property, except location, justifies the rate. I guess they feel secure in the government business they do. Equipment in the "fitness center" was broken on each visit even though this had been reported to the front desk multiple times. On a positive note, the staff of the adjacent PCH Club make the effort to be pleasant and professional.

  • 4
    « Great stay »

    This hotel was amazing for the price. everything was good from Front desk through housekeeping. The breakfast that comes with the room is really good. The beds in the room were very comfortable. Will come back next time I am in Long Beach

    « Older but Better »

    Stayed here for a 6 days visit with Family. The hotel is in Facelift mode but the staff was friendly, the breakfast great and the service both room, front desk and restaurant was wonderful. We are staying there in October, also as we were very happy with this hotel, and the Breakfast is included. They have nightly entertainment, laundry facilities, pool, hot tub, what else can you want for.

    « An odd stay in an odd motel in an odd city. »

    This Best Western is very convenient to CSULB, has a bus line running right out front, and is close to several shopping centers and close enough to downtown. It was clean, and the staff was friendly and helpful, but it was odd. Entering my room, the door appeared to have been kicked in and repaired at some point in time, a little unsettling. The room decor was dated, but not especially worn. A lack of maintenance was reflected in a shower curtain bar that just needs two screws tightened to not be a problem. And it takes forever to get hot water in the sink, but it's right quick in the shower. Room was clean, but towels, toiletries and coffee supplies had not been refreshed. Fellow guests seemed like contractors in town for a job and budget minded tourists. I live just 25 miles from Long Beach, so I'm unlikely to stay at a hotel in Long Beach again, but I will certainly have this Best Western at the top of my affordable list when I do.

    « Met all of our needs »

    We stayed here the night of 7/9/16 on our first-ever California trip. The place was impeccably clean, the $85 a night rate (for seniors) was a bargain, with a free breakfast buffet included in the price to boot! Two sinks in every room, a mini-fridge AND microwave and a walk-out balcony (ours overlooked the pool) rounded out the amenities. We like firm beds, and our room delivered on that. The only negative was that the only elevator available to us was rather small -- a challenge for two couples with 8 pieces of luggage.

    « Great Surprise »

    The hotel from the outside looks old, but it is very clean and accommodations are very comfortable. The room is spacious. The fact that the hotel is on the older side has a plus to it--you don't hear any street noise or noise from other rooms. I did not have to wear ear plugs as I usually do. It's in a great location in Long Beach--close to the beach, in a safe area with shops and restaurants around. The pool is heated and fabulous, along with the hot tub. DO NOT MISS THE BREAKFAST THAT IS INCLUDED. There is everything you can think of and the restaurant is quality. Great surprise to this traveler!

    « Great hotel. »

    This hotel was clean, had very big room. It was well priced. Every room has a balcony or patio. There is a pool and a hot tub. It is right beside a marina, so nice water view. Staff were friendly and helpful. The free breakfast was fabulous. It is a buffet with pretty much anything you want for breakfast. Close to stores and restaurants.

    « Vastly overpriced »

    You are paying for the location on pch and it's proximity to surrounding beaches. The pictures do NOT include surrounding areas intentionally. There is literally a oil refinery next door with smoke stacks and oil derrics. The breakfast is the silver lining but that's included in the price. I would consider this place again if they cut their prices in half. We paid 108 for a king bed 4th floor. Breakfast is at the pch club that is beside the hotel. The view looking out from the pch club windows face the oil refinery??

    « Good value! »

    I have stayed here twice. The front desk could be friendlier but they did the job. Rooms are clean and we'll appointed. Nice pool. Breakfast stops serving promptly so be on time or you will miss out. Location is good...close to Seal Beach and many sites.

    « Great option for those going on a cruise »

    Our family spent two nights here before leaving on a cruise out of Long Beach. We found it to be just what we were looking for. Reasonably priced, clean rooms, good service, complimentary breakfast, and the ability to park our car there for the duration of our cruise. The location is great right on the Pacific Coast Highway, close to many dining options, beaches, etc. We visited Seal Beach which is only 5 minutes away. The cruise package was great since we didn't want to deal with the hassle and cost of parking at the cruise port. Our kids had a great time in the pool and hot tub. The rooms are a little older, but clean and kept up. As far as complimentary breakfasts go, this one is better than average with a pretty good selection of hot breakfast foods. For the price you pay I think this is a great option in Long Beach and I would certainly stay here again.

    « Friendly Atmosphere »

    Very friendly & accomodating staff. Quiet place...nice place to relax. Close to several restaurants & shopping I would stay here again. Breakfast was adequate...staff was attentive and never let your coffee cup go below half-full.

  • 1
    « Old rooms, freeway facing room »

    This place is horrible, the rooms are old, worn out and the air conditioner is the noisiest ever. I also got a freeway facing room, so all night I heard cars zooming past! To avoid that I put on the archaic air-conditioner which made enough noise to lessen the effect of the outside traffic. The hotel did not feel safe, the area around was sad. Breakfast is in a restaurant next door so not bad but really, the hotel is not worth it.

    « Excellent Hotel »

    I go there twice a year and very great service year around. Highly serviced and great people working at this location. There is great shopping around the area and locales for people to see. The Queen Mary and Belmont Shore area, and the Shore you meet the find people there, very nice.

    « Can't beat the price with location and a free good hot breakfast! »

    Front desk always had smiles busy or not and they are busy but will tend to your needs..just be patient. Price, grounds, our room, location and breakfast did NOT disappoint! Hope other Best Westerns follow in their footsteps.

    « Great Improvements »

    We had a very enjoyable stay at the Golden Sails on June 13,2016. We have been a guest at this Hotel several times in the past. We were quite impressed with the up grades that have been made to this facility and its the cleanliness. Hotel personnel were seen at all times washing windows, vacuuming or cleaning the floors and walks. Our room was on the upper floor, extremely quiet and afforded as view to the west and sunset from the balcony. Our bathroom was one of the cleanest we have ever experienced on our travels. The rest of the room was clean, neat and well appointed. The sliding glass door to the balcony was crystal clear spotlessly clean. The provided breakfast is something to look forward too! The buffet is provided in a restaurant adjacent to the hotel, which also offers banquet facilities and a night club. The food was freshly prepared, nicely displayed and delicious. There is a nice view of the marina with comfortable seating providing a very relaxing environment to enjoy your morning meal. I can only say that management has really gone to great lengths to improve the overall facility since our last stay. The staff was courteous and attentive. It would appear that they are striving to achieve a "Plus" rating for their facility and are doing a great job. We are looking forward to an opportunity to a future stay at this facility

    « Older property, good location »

    The hotel is a little on the old side, but the staff is very friendly. Stayed for two nights. I had a very spacious King room. Needs some updating. The bathroom was quite small, but had everything that you needed. Parts of the bathroom have been updated, but other parts need some work. I had an issue with the toilet running all the time and not flushing, the handle broke. I told the desk and a maintenance person fixed it by the afternoon. There is a full breakfast in the morning; includes bacon, sausage, hash browns, eggs, waffles. This was one of the best breakfast I've had at a hotel. Planning another trip to Long Beach next year and I will most definitely stay here again.

    « Nice stay...... 3.5 stars out of 5 »

    Stayed 4 nights, nice large room in tower with windows on both sides. Dated hotel but I can get past that. Had to reset the room key each day. Maid service only would restock 2 towels a day even though we had 3 in the room. Minor stuff though, if the price was right I would stay here again.

    « Outdated...BUT.... »

    Thsi BW property looks outdated on the outside, but the rooms are good, basic and quiet. It's proximity to CSU Long Beach is very good. It's in a safe area (Gaslamp) with a lot of military staying here. The breakfast could use an upgrade. The property landscaping is nice and has a big, comfortable pool. The rooms are spacious and the staff is VERY friendly and attentive! For the price, this BW offered a great location and good value. Especially if you have a kid going to college and you're on a budget! lol

    « Business trip »

    The hotel is not new, but is very clean. My room was, in a word, spacious. Very comfortable bed and the property is conveniently located. I was here for two weeks and was not disappointed. Now, the focal point that made my stay enjoyable. The staff was phenomenal. The front desk staff was always there with a smile and a willingness to be helpful. I had some packages shipped in for a class I was teaching and not only were they gracious in receiving and holding them, they got me in touch with Edgar, the food and beverage manager, who actually deployed his staff to get them to the room where the training was being held.

    « Best Western »

    Loved this hotel and the staff. Everyone was courteous. The hotel includes a real breakfast in the morning, including eggs and bacon, not just a muffin. The pool was warm so the kids could swim in the early morning. The rooms were clean. Would for sure come back.

    « Convenient for this work trip... »

    An older, but clean hotel. Bed comfortable. Wished the tv had some sort of guide to make finding channels a little more easy. Water took a long time to get hot for a shower. Had a free breakfast with voucher system, but I didn't get to experience it because I had to leave too early. Would probably stay again.

  • 4
    « Great spot »

    Hotel is located conveniently to everything - shopping, restaurants, beach, marinas, bike riding. Plenty of parking. Older hotel, with larger rooms, updated for overall appearance - rooms could be updated a little, but not bad. I stay here often and have never been disappointed.

    « Poor front desk service »

    All employees at front desk were very curt. Not helpful, especially the first man I spoke to. Price on phone and confirmed by E-mail different then when I arrived. Very condescending employees. Will think twice before staying on the property again.

    « Always stay here »

    Every year we head down to Belmont Shores for Stroll and Savor and we have always stayed here. As I am making plans for this summer, I will review from last summer's stay. This stay was in the back of the hotel, the rooms are somewhat smaller and older. The room overlooks the Gazebo and pool area. We watched a wedding being set up. The room was comfortable, check-in easy. Included is a very nice breakfast buffet overlooking the marina. This was my 4th stay and I've never been disappointed.

    « May 2016 »

    The staff was friendly. The room was nice and comfortable. The property was a little dated, but that did not bother me. I found everything I needed. The breakfast was generous and good. The meeting room was just what we needed.

    « Electrical Hazards but good breakfast »

    The rooms are getting dated. The electrical in Room 103 borders on a fire hazard. The plugs behind the TV are hanging loose out of the wall. There is a regular 110 volt plug in the bathroom that is not a ground fault plug.( chance of electrocution ) The patio doors are pretty much worn out. The place needs a complete renovation of the rooms, ie not lipstick on a pig. The outside doesn't look that bad except for a few wooden panels that need attention. the most positive thing I can say about the stay is the breakfast. The breakfast is a FULL buffet in a fancy yacht club next door. Best included breakfast I had on my 10 day tour of Southern California, Nevada and Arizona. The breakfast servers were so good I left a tip which is not the norm for included breakfast at motels that are mostly Continental and full self serve.

    « Helpful Friendly Staff, Close To Water »

    I was so impressed with this hotel's staff. They were very helpful and friendly. And the location was a good one, too. Close to shopping, the beach, etc. I would have preferred to visit for a vacation or some beach time. Instead, I was there to conduct a seminar. The meeting facilities were less than desirable because this hotel is better suited for an event such as a party, wedding reception, or banquet. The room lay out, lighting, tables, chairs, etc., were not at all conducive to a good learning environment for a seminar. Plus there were NO TEMPERATURE CONTROLS for the room. (Broken for a long time, according to one of the staff). We struggled with temperature and lighting adjustments both days. Acoustics were not good, either. The guest room was spacious and comfortable and I appreciated the in-room refrigerator and micro-wave. I would be willing to stay here again, but I would prefer not to teach a seminar here again.

    « Nothing fancy but a great place with fabulaous breakfast. »

    We stayed two nights here to be close enough to visit Hollywood, Beverly Hills and Santa Monica, and then head down to San Diego at an reasonable price. We had to plan our to and fro to avoid high traffic hours but managed ok. Theree is a nice inner garden to read, sn and relax with a good sized pool (but not very clean). The staff is very friendly and helpful. Our room keys kept getting de-magnetized which is annoying. The hotel includes an incredible buffet breakfast at the PCH Club (within the complex) with all you could want for a full hearty breakfast. The surroundings leave a bit to be desired as there are oil rigs and oil storage tanks nearby. But there is also a marina right next to the hotel which improves the decor somewhat. This area of Long Beach seems to be more of a common folks area of LA Metro so it's ok as a transit place rather than a holiday destination. For our purposes it fit the bill quite nicely.

    « Top notch customer service. »

    I booked a room for my two sisters and I to stay for one night prior to leaving on a cruise out of Long Beach. I was able to book the fly, stay, sail package by calling the hotel prior to our stay. After arriving at the Long Beach airport we called the hotel and they promptly sent a van to transport us to the hotel. The young gal who checked us in was very courteous and helpful. We had requested a roll-a-way bed which was readily available. The room was large and very clean. The beds were very comfortable. We had wanted to go to the grocery store but it was across a busy highway and we were reluctant to walk there. The staff volunteered to drive us there and then waited while we shopped. That is what I call going above and beyond in customer service. The next morning we enjoyed a delicious sit down breakfast in the adjoining restaurant and then we were transferred to the ship in a taxi provided by the hotel. Wow! I would definitely stay here again if I were in the area and would highly recommend the hotel to other guests especially those staying there prior to or after a cruise. Thanks to all the wonderful staff at Golden Sails!

    « Great Customer Service »

    My two sisters and I stayed at the Best Western Golden Sails hotel prior to taking a cruise out of Long Beach, Ca. We booked the fly, stay and sail option. For one affordable price we were picked up at the airport by the hotel van and transferred to the hotel. We had two very comfortable beds and a roll-a-way which still left plenty of room for the rest of our stuff. We also had a hearty breakfast the next morning which was included in the cost of the room and were transferred to the cruise ship by taxi, also included in the price. The staff at the hotel went above and beyond to make our short stay enjoyable. We had wanted to go the grocery store across the highway but it seemed a bit far to walk. The staff offered to drive us over in the van and also waited for us while we shopped. That's what I call great customer service. I have nothing but good things to say about this place, Sure there are newer and fancier places to stay in the area but when it comes to customer satisfaction this hotel can't be beat. Thanks you Best Western Golden Sails and congratulations on having such an awesome staff.

    « We LOVED it! »

    We got a nice big room. The morning breakfast staff was really something extra! They are so polite, always helping and serving and on top it with a beautiful smile that makes you so happy. And so is the reception staff too ;) The stay was really golden :)

  • 3
    « Nice Breakfast, clean accomodations »

    We stayed one night here and the room was clean and adequate. A nice breakfast was served in a restaurant like setting which is unusual, overlooking a marina. We decided not to take chance on the hot tub and pool though it is in a very nice parklike setting as the water was cloudy and looked like it hadn't been cleaned for some time. Unusual from our experience at Best Western. The building is showing it's age but if you are looking for an overnight stay you will find the room and breakfast quite adequate for a reasonable price in LA.

    « Great Coastal hotel in Long Beach »

    GREAT Hotel and staff, Very very friendly, caring and outgoing in a nice location, Had a nice big room with a view of the marina and boats, It is certainly a place I will go back to in my travels,Nice pool and layout. A good spot for families as well ! Thanks!!

    « Excellent!! »

    Stopped here on our way to Arizona. Nice location, decent room but what really amazed me was the morning breakfast crew !! ????a high five to the staff! I travel quite a bit and I do take notice of service because it's non existent nowadays !! But this crew never just passed me by! My coffee cup was always full and their service was impeccable!! Kudos to hotel that hired them.

    « Update! »

    Was booked by my company and they really need to update. Bed spreads are dates and velour blankets are horrible. Please provide ear plugs for the guests overlooking PCH. The mildew smell in the bathroom was unpleasant and the shower was not mounted well to the wall. The rooms are spacious and the pillows were okay. The breakfast was good. Just know if you stay here it is clean, but in serious need of updating and a deep clean. I guess I must be spoiled.

    « Great stay »

    We traveled here with our children before leaving on a cruise. We wanted to see the beaches and relax. The area is close to a grocery store, fast food, restaurants, movie theaters, and the beach! The breakfast was yummy too!

    « Very Nice »

    I was in SoCal for a get together with college friends two days ago. The event was very close to the Golden Sails. This, along with favorable reviews on TripAdvisor, resulted in my selection of this property for a one night stay. Things could not have worked out better. I had stayed at Golden Sails on business about a decade ago and thought it was no more than adequate. It is much the same physically, but the staff is more friendly and professionally, the rooms cleaner, and the grounds much more well cared for.

    « Long Beach Trip »

    The staff at this hotel will amaze you. They are helpful, organized and best of all, welcoming and friendly. Usually front desk employees tend to be stuffy or even snobby. Not here, you will appreciate how helpful the staff is at this hotel. Perfect stay for us.

    « Awesome customer service!!! »

    I attended a birthday celebration in one of the ballrooms at this hotel. I was not only a guest, but I was there to present a dance piece during the evening program. I asked the party host if I could have dinner after the presentation (it's difficult to dance with a full stomach). This meant that I would be having dinner after the dinner hour was over. She checked with the banquet staff and they were more than happy to accommodate my request!! They checked with me to make sure that I not only had dinner, but that it was fresh and hot when I got it! After I received dinner, one of the waiters came and checked to make sure that everything was tasting good...and it was! A big thank you to the banquet manager, the staff and the banquet captain Erick Depaz for taking such great care me!! You all are awesome!

    « Best Western Golden Sails Hotel, Long Beach, »

    Great experience, great staff, Great room. Only thing bad was not hotel fault but there is oil rigs next to the water making for a not so beautiful scenery but other than that, super great and super price. Very happy with our stay and the hall was amazing. 50 year anniversary party for my friends was best ever.

    « Nice property with lovely pool area and great overall location »

    Not a fancy hotel, but it is well kept and clean. The pool area is wonderful, and spacious. When I stayed there, a high school volleyball team were also guests. The staff insisted on their good behavior, so it was clear management kept a tight ship, but they were kind and very helpful. The location of the hotel is ideal: close to the cruise ships of Long Beach, near "Surf City" of Huntington Beach and a bit further south and you are in Newport Beach.

  • 4
    « Cruise »

    Great room, pool is heated in the winter so the kids were able to swim. They had transportation to the cruise port and we were able to leave our vehicle safely in there parking lot. Lots of things to do close by

    « Close to the airport, close to the beach »

    Very nice, but no frills, room was clean, pool area very nice, super kid friendly. Has a nice gym and all the rooms have balconies. The breakfast is next door at the PCH club. 2 king size beds were very comfortable. Room also has a frig and microwave

    « Best Western Golden Sails »

    As an individual who has stayed at numerous Best Westerns throughout the country, this Hotel stands above all others for what it offers both in amenities, and the outstanding customer service that it provided.

    « Sleepless in Longbeach »

    Terrible hotel, the rooms were updated and dirty. they were sliverfish insect in the bathroom. we were afraid to The traffic was so bad we felt like you were sleeping on the middle of the street. The only thing we like is the location.

    « Surpisingly great! »

    We booked for one night as we were in town early for a cruise. It was very reasonable so we weren't expecting much. Our room was huge with a step down to the sleeping area and 2 balconies!! There were 2 couples with us, their rooms weren't quite as decadent but also spacious with a balcony. Complimentary breakfast was amazing! I definitely recommend this hotel.

    « Great Experience »

    We stayed at this particular hotel as it was close to the port in Long Beach and we were taking a cruise. We would stay here again whenever we would be in the area as this was a great stay with warm and friendly staff. The breakfast was outstanding and the servers again were the best!

    « Affordable, quiet and peaceful area »

    Stayed at the Golden Sails Hotel and for the most part, if you are going to Long Beach and need an affordable, not too expensive hotel, this is the place. It's in a very nice location, but the main caveat is that it's next to the PCH Club which brings a lot of people to the location and parking can be hard to find at night. Following morning, we had free breakfast at PCH Club (connected to the hotel). Great view of the marina. Overall, would definitely stay at this hotel again!

    « Clean an non expensive »

    the place was clean, and the people were nice, located in a quiet area. good place to stay if you do not want to spend too much in a hotel. The hot tub was located in the garden very nice area, the room also had a balcony overlooking the garden. I recommend this place.

    « Rude front desk, smokey room »

    We stayed one night in early February, 2016. Upon our arrival at approx. noon we were told abruptly by the front desk clerk that no rooms would be available until 2 pm (check in time). Housekeeping was just starting lunch at that time - we were told. To me that meant that no rooms had been cleaned and prepared prior to noon. I asked to leave my cell number and have the desk call me when the first one was available. My offer was turned down because the desk clerk was "too busy". She offered me her card and said to call her - but not before 2 pm. We returned around 1:30 and a room was ready. Other guests had already been assigned their rooms. Once in our room, it reeked of cigarette and cigar smoke. Upon calling the front desk we were told there were no other rooms available. I asked for the manager to call me back. Ten minutes later the front desk called and said a room was now available. We viewed the new room and it reeked too - but of disinfectant and deodorizer. This hotel does have some smoking allowed rooms. Our new room was noticeable smaller, and had only one window, not two, and no balcony (which was in the first room). We decided to stay in this room. We wanted to arrange a shuttle or taxi to the Long Beach cruise port for the morning. Since we hadn't booked the "cruise rate" since we were not leaving a car parked at the hotel, we were told they could not assist us with a shuttle. This answer changed moments later to a $30 taxi ride that they could arrange. In reality, we asked the shuttle driver in the morning and he agreed to take us for a rate far below $30. The face of the hotel that faces the roadway is all wall. It doesn't present well at all. Windows face the interior courtyard and pool. Pool looked nice. The breakfast is about the only thing I can say positive comments about. It is in the attached PCH center and was nicely done. If you get a room with a window that faces away from the courtyard and the roadway - don't expect any lovely views of southern California. You view ugly rooftops, a parking lot and a neighbouring industrial area behind a small harbour area. I am a Diamond member at Best Western and have never experienced such an unfriendly, unprofessional response at a front desk. Would I stay here again. Not a chance!

    « Spacious clean and comfortabel »

    Very nice business hotel with nice grounds, good location. On site restaurant and lounge. Salsa lessons and dancing on Monday and Thursday but quite in the room. I would absolutely stay there again. Hotel staff very helpful and friendly, quick check in and out.

  • 4
    « Good Value »

    This hotel was a great value. The room was larger than most with a nice balcony. They have a great breakfast buffet that is included with the room. The staff was very professional and helpful. The only downside was the bathroom was a bit tired looking and in slight disrepair.

    « Dated property and they need to improve the customer experience regarding the vouchers for breakfast »

    This property is in a dire need of a makeover from the lobby, the entertainment/restaurant area adjacent to the lobby, to the rooms itself. It is step back into the 90s. I was not happy on how I was treated with the voucher process; you need a voucher for every person in your party for your complimentary breakfast in the adjacent restaurant. I think if the restaurant had a list of the guests in the hotel, they could check off which room # is showing up and validate their name. Overall decent location on the PCH highway across the street from a Ralphs, movie theatre and Barnes and Noble.

    « Better than expected »

    I was pleasantly surprised at how much I liked this place. The staff was very friendly and helpful. The room was basic but comfortable and, most importantly, very clean. The breakfast was very good. Lots of things to choose from including a waffle station and fresh fruit.I was a little worried about highway noise because of its location on PCH but we had no issues especially when we turned on the room heater. It warmed things up and drowned out the highway. We did not use any amenities as we were visiting our daughter close by. Room service did a great job every day. We saw workers cleaning the grounds every morning. Very good stay for not a hefty price tag. Would stay there again when visiting Long Beach.

    « Cold, Colder and Coldest »

    Cold fits everything, the lobby, the room and the food. This was one of my worst experiences staying at a BW Hotel. The bed was like a rock, hard and bumpy. There was a step in the middle of the room that had to be negotiated going and coming from the bathroom It was concerning for seniors. It is a very old hotel and looks it. The folks behind the counter when we checked in were too cold to move. They were bundled in clothing in a vain attempt to stay warm. The trip to breakfast was out of doors. The trip was cold as was the food. I can not think of a good thing to say about this place.

    « Better Than Described »

    This hotel has a terrific restaurant and a fine breakfast as well. The food is better than you would expect for American fare. The price is more than reasonable for location, amenities, food and service. We will be returning, as always. Thanks again for the positive experience.

    « Great Hotel Expirence »

    Golden Sails Best Western Hotel in Long Beach, CA is a great place to stay. Quiet, staff friendly/helpful, the full breakfast and dinning area the best I have ever seen anywhere I have stayed except Israel.

    « Great Park & Cruise Package »

    Stayed here with my wife and son the day before our cruise and booked their ?Park n' Cruise Package? The breakfast buffet was very good. It was real breakfast served at the hotel restaurant not just continental breakfast like other hotels have that includes with your room. There are very nice restaurants across the street within walking distance. The hotel restaurant is also open for lunch and dinner with full menu and is overlooking the marina which was nice. You cannot beat this price for a comfortable room, good breakfast, safe parking on site and transportation to and from the ship. It is worth every bit to have a day of stress free driving eating a healthy breakfast. Also, Hotel was adequately clean and front desk service was polite and efficient. Would definitely stay and park here again if we went out of Long Beach Terminal.

    « stop over to a cruise »

    Our third time at this hotel. A great stay. The staff are very friendly and courteous. The breakfast is always great. The room was very clean and spacious I would recommend the hotel. We will be staying here again in the future

    « Never again! »

    Where to start... My husband and I stayed here one night to take advantage of the park and sail package for our cruise out of Long Beach. The regular rack rate room was around $100/night, but the package was $160. We decided since we have to stay somewhere the night before anyway, why pay an additional $100 for parking at the cruise terminal when we can park here (essentially saving $40) and get a free shuttle provided by the hotel. We checked in and the room was dated, which doesn't bother me too much, it's a place to sleep. The carpet was filthy though. I didn't take my shoes off until I went to bed. Also, the room layout was beyond weird. The tub/shower was in the middle of the room, not in the bathroom area. And no, it wasn't a jacuzzi suite. Just a run of the mill room. I couldn't imagine staying here with someone that wasn't my husband as there is no privacy when you shower!! When we got up in the morning the surprise came when there was NO HOT WATER!!! We mentioned this to the front desk on check out and all we got was "Oh". Nothing else. Parking was good for the cruise. The shuttle is actually a taxi that they pick up the cost for. The front desk staff also forgot to call a cab for us as our shuttle request was "lost" somewhere in between when we checked in and 8 hours later when we needed our ride. Wasn't a big deal as we waited in the lobby and since we were the only ones there when the first cab arrived we just took that one. Neighborhood felt fairly safe to leave the car in. My only concern was an attached bar and conference venue to the hotel. We left our car Monday through Friday. Not sure how busy they get if you'd leave it there over a weekend. But personally next time, I'd stay at a hotel that isn't so poorly kept and managed and just pay extra to park!! Be warned!!

    « Good price for a good hotel »

    I travel and stay in many different hotels, I like breakfast overlooking the water while eating breakfast, nice room, I had a room in the back with no street noise. I would stay here again, clean room and good service

  • 1
    « Unhappy with our stay »

    The hotel is in desperate need of a redo. We met a resident of Long Beach at a nearby restaurant. She asked where we were staying, when I told her Golden Sails, she replied,"oh, my there are much nicer places than that hotel around here". Needless to say I was embarassed!!!!

    « Great staff »

    I was greeted with a friendly smile and staff was always ready and available to answer my questions and to be of service. The breakfast staff were excellent. The free breakfast in the restaurant was excellent and the room has a large window that overlooks the marina. It was a very relaxing atmosphere. This made it an excellent value for the money.

    « Great time had by all »

    The room was very big. Very Comfortable. Clean and had a Beautiful view from the room. It was Close to the Venue we went to . This Hotel was recommended by our son who was playing at the Gaslamp Grill next door

    « Convenient location. »

    My husband and i travel frequently and have stayed at various Best Western Hotels. This particular one was ok. The location is convenient. The room was huge. But overall it was just old and needs upgrades like some others we have stayed in. The breakfast was served at an actual restaurant next door with a view of marina. The food was deliciou, the view was pretty and the servers were very nice. the hotel staff, other than the housekeepers, were not very friendly or warm. Just took care of the business and talked to each other. They made us feel not want to come back.

    « Sone serious flaw here »

    First, this is not in what I would call Belmont Shores. It is several miles away on Pacific Coast Highway. No local shuttle service. I had to rent a car. The traffic on Pacific Coast Highway, particularly in the early morning hours, is really heavy. Rooms are insufficiently noise insulated to absorb the noise. The front desk staff is not cordial. Service needs some help. The rooms are pleasant enough. Furnishings, particularly colors, are dated. The hotel is a bit cheaper than downtown Long Beach, but I would pay the difference for the convenience. My 3 rating is very charitable in my opinion.

    « Very nice hotel »

    This is an older hotel but it has been very well maintained. The grounds are well kept and clean. The room had all the necessary amenities. Would definitely recommend it, very good location too. We would stay there again without hesitation. The breakfast buffet was very good, nice selection and kept filled to the brim.

    « Excellent Value and Location »

    Great location and nice area. The room was clean and comfortable. Staff was helpful and friendly. Parking was easy, well lit, and felt very safe. It was a great value for the price. I found this place after an exhaustive search, reading numerous reviews of other places and rejecting all of them. I would definitely recommend it and would stay here again if ever I return to the area. I am very happy with a very pleasant stay that was very reasonably priced. Easy to get to the freeway and connecting interstates or to drive up the Pacific Coast Hwy to get to museums and other tourist attractions.

    « Nice place for a get-together »

    Had family from out-of-state visit for a week and needed a place for them to stay;but not too far from home and with things around to see&do. This was perfect.Located next to Marina Pacifica in Long Beach; there were boats to watch,sea air to run in,close-by bars&restaurants;and of course the usual SoCal tourist locations.

    « Older but nice experience »

    The hotel is dated but the whole place was clean and the room we had was very large and comfortable. Front desk lady was very helpful and pleasant. The staff are genuinely pleasant, they spoke to us each time we passed through the lobby and we felt very at home. Beds were just right and bathroom vanity had good lighting. Showers were good pressure and very clean. The breakfast buffet was outstanding and came with our room. The waiters were very attentive and refilled our delicious coffee several times. I would definitely return if the occasion presents itself. Was a lovely experience all around.

    « Best Western Long Beach »

    This place looks better from the inside. It's worth it, specially if you book online. The staff is dedicated. The restaurant has great view of the marina. There are good shops near by; grocery, mall type places and easy access to major highways / local routes

  • 5
    « excellent stay »

    Golden Sails was in a great location on PCH since we were visiting family in Long Beach. The grounds were well kept; the pool was a nice area to relax. The delicious breakfast foods were served in the banquet room which overlooked the marina. The entire staff was helpful and friendly. We had a spacious room with a king size bed which was very comfortable. We had no complaints and would stay there again.

    « Long Beach Excellence »

    I have stayed at this hotel twice, and loved it both times. Very clean, both outside and inside the rooms. Beautiful pool area and separate spa area. Fitness center with nice equipment. Rooms have balconies...some with views of the pool. Close to shopping and freeways. Great value for the price!

    « Park and Cruise »

    I have stayed at several park and cruise hotels, but this has been the best. Room was large and clean. Staff was friendly and helpful. Transportation to and from port was effortless. I will definitely stay here the next time I go on a cruise from Long Beach.

    « A decent 3* level hotel, but earplugs (or zoning out) are required »

    Pros: Big room, two sinks, well furnished, very good breakfast Cons: Constant (but variable) road noise, small selection of TV channels, minor room imperfections If you're the kind of person who is bothered by a bit of plaster coming off the wall in the shower, or a smudge of dirt on a floor mat, then this may not be the place for you. If you appreciate a lot of space, and a much better than average breakfast, then consider staying here. Just be sure to bring excellent ear plugs, or an ability to ?zone out? road noise. Our room was in the 4-floor building, on the 4th floor. Upon walking in the room, I was certain that the window had been left open, due to the volume of the road noise. Until I checked and opened the sliding patio door, and the volume doubled (at least). It becomes less busy at night, but there are always cars, and always noise, regardless of the time. I suggest requesting a room facing away from PCH (which we did when we made our reservation, but that didn't help, so good luck). The view was ok, but I'd trade it for a quiet room in a second. Our room had a large desk with one nice office chair, a large couch, a king bed, and an empty area large enough to fit another king bed. There was also a TV on top of a chest of drawers. There were only two or three dozen channels, with many of the more popular channels missing (including my personal favorite, HGTV). There was also a mini fridge and small microwave, two luggage racks, and a large closet area for hanging clothes. There's one sink outside the bathroom, and another sink inside the bathroom, which can be very convenient if you're traveling with someone. The shower had a few minor issues, including a 6? square area of wall that needs repair, and a gooseneck arm that wobbles when touched. I couldn't care less about these kind of things, and instead appreciate the upgraded amenities of a 3* hotel vs a 2* motel, such as thicker towels, real glass cups, and very good (Lava brand like) hand soap. Breakfast was very good, served buffet style in a separate building. The wait staff were very accommodating and pleasant. I won't go into the details of the food, as that's well covered elsewhere. The selection isn't the best I've seen, but it's well above the average of most places.

    « Pleasant Hotel »

    We stayed at the Best Western Golden Sails because it was close to the Aquarium of the Pacific. It was a pleasant experience. The staff was very helpful and friendly. The complimentary breakfast was a nice touch. My wife and I would definitely stay there again.

    « Very nice Hotel »

    It was quiet and a big room. Right off a main highway where it was easy to go to downtown Long Beach. Just north was a nice shopping center with a grocery store and a Nordstrom Rack. Lots of flowers and the pool looked great but we didn't use it.


    This facility is far less than the Best Western reputation. The front desk personnel were rude and very slow. The temperature throughout the hotel, ie. lobby, halls, rooms was extremely hot and uncomfortable. Found lots of roaches in the room. I would they would have given us the night free, but only gave us $25 credit. Will never stay at this hotel eve again. The price really exceeds the quality of this facility.

    « personal »

    Room was very clean, price good, on premises restaurant excellent, great location. I plan on renting several rooms for a family reunion in the near future at this particular location. You just can't beat the price, cleanliness and amenities!

    « Best deal ever that includes parking for cruise (Long Beach) »

    Many years of traveling and cruising...this was best package ever. Book early as only a limited number of spots. Room cost includes breakfast, week's parking, taxi to and from port. Hotel is older, but well-maintained.

    « Sleep, eat, park and transported to and from your cruise ship »

    You can not beat this price for a comfortable room, good breakfast , safe parking on site and transportation to and from the ship. It is worth every bit to have a day of stress free driving eating a healthy breakfast and parking your vehicle for only about $30 more than parking for seven days at the terminal.

  • 5
    « Stay, Park, Eat and Cruise »

    If you want the best deal, and I have tried most of them use this one. Why pay over $100 to park for a 6 or 7 day cruise, when for less than$165 you can have a comfortable room, eat a very good breakfast, park your vehicle where it is safe and be taken to and from the ship. It's not worth the rush and being tired before your vacation. For that extra $65, relax be stress free and have a great trip.

    « Location »

    It seems Best Western just knows it depends on location whether your stay will begin on a happy note. Golden Sails is set in a prime location. Walking distance to great restaurants, Joes crab shack,California pizza or Lucille smokehouse to a last minute run to the store, Ralphs or Trader Joes. A movie theater nearby and a beautiful beach in Belmont Shores one could call this paradise or home.

    « Disappointing »

    Its a big place, and the service is "so, so". Staff was too busy to be helpful. The shower was broken and we were unable to get all the water to go through the shower head, more than half went down into the bathtub spout, which was very disappointing after a day that hit 100' f. The internet connection is so slow that the pages didn't load, so if you plan on doing any business during your stay, don't stay here. If you plan on doing any streaming, forget it. It took so long just to load my email page that the load kept failing. Finally, after 11:00 pm, I was able to take care of a few things. I am very unsatisfied. When I asked the front desk for help with the internet, he said, "are you connected? Then there's nothing I can do." I assume there are just too many rooms and people trying to use a slow connection at the same time.

    « The toilet is too small »

    Good location, room was clean an had a nice view, with balcony. Room service was very good. The toilet seat was too small, almost like a grade school toilet. That would be my main complaint. The lobby was not air conditioned either.


Getting to the hotel ...

All directions
·From: All directions. From 405 South or 405 North, 605 South, 22 West. Take Exit 7th Street west 22 Long Beach. Go to Bellflower turn left and go to Pacific Coast Highway turn left. The Best Western Golden Sails Hotel is less than a mile on your left.