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Best Western London Queens Crystal Palace Hotel, Londres

2.5/5  - basé sur 1555 notations.
122 Church Road, SE19 2UG, Londres, Great Britain - See map
Best Western London Queens Crystal Palace Hotel - Best Western London Queens Crystal Palace Hotel Exterior The Best Western London Queens Crystal Palace Hotel is ideally located in the center of Londres. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London. A stay here puts you in good company – French writer Emile Zola resided here for many months in the 1890s during his time in exile, while German emperor Kaiser Wilhelm II used the hotel as a base for his visits to Queen Victoria. Our updated rooms all come with contemporary décor, air conditioning, flat-screen TV and hairdryer. We also have an onsite car park, conferencing facilities, Italian restaurant and spacious ground floor lounge bar with satellite TV. Selhurst Park football ground is only a five-minute drive away, while Crystal Palace Park is just two minutes by car. If you’re looking to do a spot of sightseeing while you’re here, you’ll find the major attractions of central London around 8 miles from the hotel.

Best Western

London Queens Crystal Palace Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 1555 guest reviews
NOTE ISSUED
Excellent
113
Very Good
221
Average
351
Poor
256
Terrible
614
REFER TO NOTICE
Business Business
178
Couples Couples
424
Family Family
385
Friends getaway Friends getaway
322
Solo travel Solo travel
101
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"M Freehold"

1
29/11/2018

Absolutely disgusting place to stay!! We arrived to be told we needed to pay for our room yet had already do so on the website, this wouldn't have been an issue at all if we where told properly and in a friendly manner. The website stated parking however we had to pay £10 extra (not stated on the website) and didn't have an actual parking space but had to park horizontal in front of the building itself. The reception staff where absolutely appalling! So rude and unhelpful, would have stayed somewhere else but it was too late in the night to find somewhere, the only time he smiled at us was when he took our money!! Got into the room which itself wasn't too bad, only to look at, tried to have a shower and it was broke,towel not bit enough, freezing in the bathroom and the hose had come unattached from the shower head and just sprayed water into the bathroom so had to fix this myself, the toilet roll holder was broken, the bed had a hole in the matters, heating very hard to use. Finishing touches not done very well, tv wonky on the wall, markings all down the walls. Extra charge for breakfast so went elsewhere after the awful customer service we received, banging and loud noises through the night with the constant sound of running water. Would NEVER stay here again, even if we where paid to do so!!

"Poor standard "

2
21/11/2018

I stayed at this hotel for 1 night with my partner. On arrival we found the front of house staff to be very rude. Our room was large enough for 1 night and had tea and coffee making facilities. Due to refurbishment the room had an odd odour and the staircase and lift resembled a building site. A ten pounds charge to park left us in no doubt we would not be returning any time soon. Poor at best

"Unsatisfactory service"

1
18/11/2018

I asked at the reception if I could book a room for just me and was told no and that there were no rooms available.when I asked why was this, The gentleman at the front desk then said I could not book a room at the front desk like that and that if I needed a room, I would need to book online, which I thought was a bit odd. So, does that mean if I book online there would be rooms but if i'm standing in front of you there isn't? I must remember never to get stranded outside the Queen hotel again..

"Lovely hotel, but with a few "issues""

3
11/11/2018

This is a lovely building but I think it needs to be more "up front" about charges and sort out some room based, "style over content" issues in the recently refurbished ones. Parking is £10 per night but not stated until it's too late. Similarly with breakfast charges which varied greatly from the published rates. We ordered an above ground double room, but got a subterranean three single bedded one!! The room I had, had been recently refurbished which was good, but it had several "style over content" issues because of this. All underground rooms are lit via the usual lighting systems, but also constantly via a very brightly lit, "pretend" window showing Tower Bridge. So you CANNOT possibly sleep, unless you remove the key card from the power slot at the door, which then kills ALL power to the room, not just the lights. So my phone, that I thought I was charging up, was dead in the morning, which was a major issue. The hooks in the bathroom are very pretty to look at, but useless. The sink's equally swish looking plug, is similarly pretty, but useless and empties the sink in seconds whether in place or not. As I say, all very pretty, but NOT very helpful. The rate was very good, but if at a more "normal" rate, I'm sorry, but this place would be too much of a nightmare to use again. It is a lovely place, has SO much potential and so convenient for the city. But just be more honest about charges and then sort out the room issues and you have a chance of being a real winner.

"My first trip in London"

1
10/11/2018

My friends and I were in London for a weekend. We were so excited to visit this beautiful city but everything did not happen as we had imagined. We had taken a room for three. The hotel was very clean and pretty, our room too. There was no window in our room, it was in the basement. So it was very annoying because we could not see outside. Another problem is the electrical outlet. We are French, so we need an adapter to charge our phone and the hotel did not have one. So we went to buy some, but when we got home, we realized that the electrical outlets were not working. The wifi also did not work. it was really a bad experience but we nevertheless enjoyed our trip.

"Not good!"

1
28/10/2018

First of all the place is under construction which is a good thing. But they need to up their game big time! First, no wash cloths. The towels are like sandpaper. There's no soap, just a gel in a container marked shampoo. There are ants and bugs in the bathrooms. While I was in bed, an insect fell from the ceiling onto my chest. The beds were made up nicely, but the sheets were not changed. Tissues boxes were not refilled. I really don't consider myself picky, but I do expect the minimum. I would never recommend anyone to stay here, nor will I ever return. Could be a nice place but they need some lessons in general hospitality.

"3 nights stop"

4
25/10/2018

the hotel is quite nice and cozy, clean rooms, simple, easy to find, we had continental breakfast included in the offer, were good and with many choices, AC in the room, everyday changing of the lingerie, fresh towels every each day, there is a bus stop less than 50 meters away from the hotel, you can get easily to crystal palace train station by walking 1 km and commute to central London in approx 50 mins ps: very friendly staff

"2 nights stop "

4
24/10/2018

Stayed for 2 nights with my family. What an improvement from 10years ago. Understandably, we were forewarned about the construction work taking part on sight prior to us completing our booking. Beautifully decorated room & building, reliable room service & friendly staff. Well worth the price.

"realistic review"

3
07/10/2018

lots of construction work that looks to be nowhere near complete, long walk to our room, through narrow halls and up very old narrow stairs. finally found the room and OMG very small,. paper thin walls as I could here the people in the next room like they were standing beside me. At night guests are rude, slamming doors and running from one room to the other.. 2 Tube stations which are both about 15 minutes walk, plenty small cafes and general shops which are all within 5 minutes walk, About 45 minutes into central London. , quiet honestly I would advise to stay clear as its too far out of the way and just not worth the money.

"good"

4
06/10/2018

need to stay a night away, booking was easy, however, i had to change the booking as i had the date wrong, it was very easy to do as i booked on the booking.com webpage, and advised that bookings cant be changed. i contacted the reception and they were very kind and understanding. The room was clean, with the essentials, o had a decent night sleep, the only issue was that the hotel has a smell of damp and smoke even if the room is a no smoking one.