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Best Western London Queens Crystal Palace Hotel, Londres

122 Church Road, SE19 2UG, Londres, Great Britain - See on a map
Best Western London Queens Crystal Palace Hotel - Best Western London Queens Crystal Palace Hotel Exterior The Best Western London Queens Crystal Palace Hotel is ideally located in the center of Londres. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London. A stay here puts you in good company – French writer Emile Zola resided here for many months in the 1890s during his time in exile, while German emperor Kaiser Wilhelm II used the hotel as a base for his visits to Queen Victoria. Our updated rooms all come with contemporary décor, air conditioning, flat-screen TV and hairdryer. We also have an onsite car park, conferencing facilities, Italian restaurant and spacious ground floor lounge bar with satellite TV. Selhurst Park football ground is only a five-minute drive away, while Crystal Palace Park is just two minutes by car. If you’re looking to do a spot of sightseeing while you’re here, you’ll find the major attractions of central London around 8 miles from the hotel.

Best Western

London Queens Crystal Palace Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 148 guest reviews
NOTE ISSUED
Excellent
41
Very Good
32
Average
26
Poor
22
Terrible
27
REFER TO NOTICE
Business Business
24
Couples Couples
35
Family Family
40
Friends getaway Friends getaway
24
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Friendly and much improved hotel"

5
User 19/06/2019

This was my first stay here since Best Western took over and I can say that it is a much better place for it. The hotel has been entirely redecorated and gives a much better impression. From arrival to departure, the staff here are friendly and effective. I had a ground floor room that was large, comfortable and clean, and also got natural light throughout the day. There was a wide variety of items available on the breakfast bar and I was also impressed that a vegetarian English breakfast was an option. Great place to stay in south London.

"4 nights with my mum in London"

4
User 19/06/2019

Except for a few minor imperfections, this hotel is a very pleasant place. I think but the ratio of price and quality is great. The location in London was great, it was easy to get to the center. But there is a lot of movement in the hotel and it is quite noisy, it depends on how hard you sleep :)

"Convenient stopover"

3
NikkiS4242, Leicester, United Kingdom 16/06/2019

Clean modern, basic room with double & single bed. Brand new bathroom. Looks as if part way through a refurbishment, new carpets but scuffed walls. £10 to park the car. Breakfast was ok. Not spectacular but perfectly adequate, cheap.

"Crappy hotel"

1
User 14/06/2019

Horrible experience The Window could not close, freezing all Night long, The wifi did not work in our room. Toilet Seat was loose and the water boiler for the coffee was leasing, so no coffee Should have States 3 Nights, left after 1. Terrible and especially when I was traveling with a child

" Good budget hotel "

3
User 12/06/2019

Stayed for one night - whole London was so expensive - and I got a good deal 67,50£ Staff by check-in was super friendy, busy but friendly. There it's going on some refurbishment work. They gave me firstly room on the 4th floor (nice small room) but there was a strong smell of cigarettes (even the hotel is listed as no smoking) they gave me a different room straight away. This time on the second floor. I had booked superior double room Both the rooms were newly refurbished and. Clean. Comfy bed, and big bathroom. I had only two issues. The walls are really thin so I could hear a lot what it's going on... Alarm set up on some else iPhone wake up me by 6:30 am. So I'll recommend using earplugs. The second issue there was a stain on the bed sheets. But this is only a small thing. I would stay again

WajithSyedBatcha, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thank you ever so much for taking the time to post on your review of your recent stay with us here in Best Western Queens Crystal Palace Hotel. We were very sorry to read that part of your visit at the hotel wasn't very satisfactory. Please accept our most sincere apologies for the service that you experienced. Your feedback has been shared with our operational team to ensure these concerns are avoided in the future. We are hoping to be able to look after you again in the near future. Sincerely, Wajith Syed Batcha Assistant Manager

"Excellent stay but staff not friendly"

4
Brenda R, Arbroath, United Kingdom 10/06/2019

My husband and I have just stayed here for two nights, we found the hotel to be very conveneient for public transport, a lovely location. Room was very quiet, we were on the 4th floor BUT the reception staff were far from friendly, could not wait to get rid of you quick enough and when I went to ask for my keycard I was answered with a tut!! When we asked for teabags for the room, they were delivered and almost thrown at my husband so better customer service would go a long way!!! Breakfast was very good but very confusing as the first morning it was served, and the second was self service, and when I asked why, the man said, because it is! The breakfast is also operated by getting a ticket which is given to the restaurant staff - Morning 1 - please get the ticket from reception - which I did, on morning 2 when I went to reception for the ticket, I was grunted at and told the staff in the restaurant would give me one?? Lovely location, stunning room with breathtaking view, BUT please get some friendly staff.........

WajithSyedBatcha, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thank you for taking the time to leave your feedback after your recent stay with us. I am sorry that we have fallen so far short of our usual high standards of customer service during your trip with us. We would like to be given the opportunity to look after you again in the future. Please do not hesitate to contact us on [email protected] should you decide to return to us and we will ensure that your arrangements are well looked after. Sincerely, Wajith Syed Batcha Assistant Manager

"V good value"

5
User 10/06/2019

Best value hotel in London. Room was so spacious compared to other hotels we've stayed in. Really clean and seemed to have been recently refurbished. Only thing I would say was an issue was being woken by the cleaner at 9am but we hadn't put the do not disturb sign on the door so our fault really!

WajithSyedBatcha, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thank you for taking time out and posting such a lovely review following your recent stay with us. It is pleasing to see that you enjoyed your stay with us and that you found the rooms to be comfortable with all of the things you could need to make you feel right at home. Thanks again for taking the time to share your feedback and we hope that we will have the pleasure of welcoming you again in the near future. Sincerely, Wajith Syed Batcha Assistant Manager

"Very disappointed"

1
Wanderer58062251737, Sheffield, United Kingdom 08/06/2019

•the hotel staff were unfriendly & unhelpful •the room smelt stale & damp •the noise was continuous until almost 2am •the rooms are so small (&we booked a superior one) •we were unable to eat in the hotel restaurant as a school party had reserved it. We were very disappointed with our stay & definitely won't be returning. I have stayed in Best Westerns before & never had a problem but this was a let down.

WajithSyedBatcha, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thanks for taking the time to post your comments after your stay with us. We were very sorry to read that your overall visit at the hotel wasn't very satisfactory. Please accept our most sincere apologies for the service that you experienced. Your feedback has been shared with our operational team to ensure these concerns are avoided in the future. We would like to be given the opportunity to look after you again in the future. Please do not hesitate to contact us on [email protected] should you decide to return to us and we will ensure that your arrangements are well looked after. Sincerely, Wajith Syed Batcha Assistant Manager

"Good food and good value"

4
Voyage57505552166, Taunton, United Kingdom 02/06/2019

The room was nice but there were very loud noise above as they are put us in the basement directly above the dining/breakfast/function room. We complained few times and we spoke to the manager as well , he said he had received complaints about it, but why are they not sorting the problem out?? He offered us a free breakfast which we declined, we asked to be transfer to different room but they said there's no available room, and said they'll move us the following morning as we are booked for 2 nights. Before we left the following morning about 8 we went to reception about moving us to a different room, the gave us the key straight away and said we can or they move our stuff to our new room, we did went to the new room quickly as we need to leave to meet up with my son. So the question is "Why can't they sort the noise problem if they knew guests are complaining? They shouldn't put guests in that room which is at the basement room below that function room, it's the dragging of furniture and footsteps from the time we went back the hotel in the evening like 6 PM till 12:30 am then again it started around 5:30in the morning, so you see we hardly had a sleep , we were very tired due to lack of sleep that night.

WajithSyedBatcha, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thanks for taking the time to post your comments after your stay with us. We were very sorry to read that you were left disappointed by certain aspects of your visit. Please accept our most sincere apologies for the service that you experienced. Your feedback has been shared with our operational team to ensure these concerns are avoided in the future. We would like to be given the opportunity to look after you again in the future. Please do not hesitate to contact us on [email protected] should you decide to return to us and we will ensure that your arrangements are well looked after. Sincerely, Wajith Syed Batcha Assistant Manager

"Great Hotel"

5
User 01/06/2019

The hotel is very clean and tidy. I had nothing to complain about whatsoever . Would definitely come back here for a third visit sometime in the future. The staff are also very friendly. English breakfast was good too.

WajithSyedBatcha, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thank you for your lovely comments regarding Best Western London Queens Crystal Palace Hotel. I am very pleased to read that you enjoyed of a lovely stay and that the rooms, staff attitude and cleanliness were very satisfactory. Thank you again for taking the time to share your feedback and we hope that we will have the pleasure of welcoming you again in the near future. Sincerely, Wajith Syed Batcha Assistant Manager

"Perfect for our overnight stay."

5
Thepbfamily, Lowestoft, United Kingdom 28/05/2019

We arrived here at 3pm and were welcomed by a pleasant young lady on reception who was very friendly, polite and efficient. I walk using a crutch and although I hadn't booked a ground floor room she made sure I had one. The room was spacious and very clean. We had booked a double but were given a double bed and a single. Beds were clean, well made and comfortable. Tea and coffee were supplied and there was enough for 4+ drinks each night The ensuite bathroom was perfect. Clean towels were supplied in abundance! Overall cleanliness of the hotel is good although somethings could be improved on. To be honest I would definitely book again and in fact shall be returning with the grandchildren later in the year. Well done to everyone Who works there and played a role in our perfect stay!

WajithSyedBatcha, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thank you very much for your generous comments concerning your recent visit to Best western London Crystal Palace. We are glad that you enjoyed of a lovely stay and that the room features were to your liking. Our staff go above and beyond to ensure our guests enjoy the time at the hotel and we are glad that their helpfulness enhanced your stay at the hotel. I have shared your feedback with the team as it is always encouraging for us to learn that our valuable residents are satisfied with our service. Thank you again for taking the time to share your feedback and we hope that we will have the pleasure of welcoming you again in the near future. Sincerely, Wajith Syed Batcha Assistant Manager

"A mess"

2
NicholasK403, Nicosia, Cyprus 23/05/2019

This hotel has no quality. Too busy and noisy at the time. - mainly kids, more like a boarding house. Staff is inexperienced and helpless. The manager which i talked to was a bit rude, without any courtesy. Renovated but old parts are evident. The room smelled fresh paint! Unfortunately i have nothing positive to mention, maybe the ...price :)

"Excellent price, clean rooms, great staff!"

5
Relax06318252425, Isleham, United Kingdom 22/05/2019

We had a very pleasant stay. Very clean hotel and rooms. Bed was very comfortable. The Full English Breakfast was hot and delicious. You can't beat the price, especially in London. We'll definitely be back.

"Lovely experience"

5
Starshine77, Gillingham, United Kingdom 22/05/2019

A clean, (on this particular occasion) affordable, convenient overnight stay with a decent cooked English and continental breakfast provdided. Friendly, helpful staff. Lovely park nearby. Highly recommended.

"Could do better"

2
Charlotte C, Great Missenden, United Kingdom 20/05/2019

If you don't mind a lack of parking because half the car park has been locked shut, a tedious check in and curtains that don't fit then this is the hotel for you. On the plus side the room was comfortable and the TV worked.

"london lorry jaunt"

4
Tour27777723916, Lochgelly, United Kingdom 17/05/2019

As I was taking part in the historic lorry run from London to Brighton I needed a hotel close to the Chrystal palace start point at reasonable cost, this hotel exceeded my expectations as when I booked my booking was based solely on cost .

"2 Weeks At Crystal Palace"

3
WJW0126, Tompkinsville, Kentucky 16/05/2019

First, I am thankful that we could reserve a room only 5 days before our flight. The BW Crystal Palace was undergoing renovations in the lobby area, and that made it congested each day. The Registration / Lobby area is up a flight of stairs. In the US, we'd say they were on the second floor. The problem we experienced, was that our room was in the "basement" 2 floors down, with no Lift. Being in our 60's, we found it difficult after a long day of sightseeing to go up a flight into the hotel, and then down 2 flights. The rooms were small by American Standards. We had a "triple" room, consisting of a single and double bed, which pretty much took up the whole room. I found the staff to be helpful and courteous, and willing to do what they could to make your stay better. Two nights in a row the fire alarm system went off. One night it happened 6 times, making for a miserable sleepless night, and dreary morning. I spoke to a manager in the morning, and he asked if there was anything he could do to acoomodate us for the inconvenience. I was so fuzzy headed, I could not think of what to request and just thanked him for the offer. I found the one meal we ate in the Restaurant to be unsatisfactory, so we did not eat there again. It was convenient to a bus stop and the town of Crystal Palace was about 5 minute away, so we could walk to do some shopping and eat in the local cafe's, or I would go to pick up something for us. The renovations made lobby area congested each morning.

"Great stay worth the money"

5
Quest53879885720, Nottingham, United Kingdom 14/05/2019

I've read bad reviews about this place and it really goes beyond me, I love staying at this place - the staff are wonderful, very helpful and friendly. I stay here very often about 3-4 times a month and really won't stay anywhere else! Rooms are great quality and newly furnished(by the looks of it) lovely bathrooms and it's just a great experience overall. About a 2 min walk from local shops and restaurants (the have a big sainsburies which has all essentials). Would really recommend this place to anyone.

"Sleeping in grand central station"

1
User 13/05/2019

Overall the hotel was clean and tidy just failed to live upto the expectations of a good nights sleep with very little in the way of rectify a couple of sleepless nights due to serve creaking floors in corridor above room

"Close to all amenities in the heart of Crystal palace."

4
User 12/05/2019

The queens hotel is a very nice hotel situated in the heart of Crystal Palace. Crystal palace itself is like a mini Blackheath Village. It is accessible, close to all amenities, with trendy bars and restaurants nearby. Even with a trendy nice cinema. There is also the famous Crystal palace Park which is in my view is an excellent park to have in the vicinity. In my humble opinion the Queens hotel has made a marked improvement since its renovation and that is why l have chosen to stay there anytime l am in the U.K. The Queens hotel meets all my requirements and with it been situated in Crystal Palace is an excellent bonus. From my observations, the hotel staff are very good and appear to be very well trained in order of catering for the guests individual needs. The reception Staff in my view are excellent (to mention a few really nice staff l have interacted with), Natalie ( always warm and helpful), Aline ( would always meet with a smile at breakfast time and engage in a conversation), and my favourite person Egzona. ( she deserves a hospitality medal). Always smiling what ever the circumstances. Egzona would go an extra length to solve a problem no matter how many times it presents itself. The best part of it all is that she solves the problem with a captivating smile. (Egzona, you wear that smile very well. Please never loose it). My second favourite staff is Catalina. Catalina is the regular person that cleans my room. Catalina is warm, kind and engaging. Catalina never complains about anything. I always like to stay in Catalina room patch area. Because she does her job very well. When l arrive my room is not only very clean but also smells very fresh. Her corridor is clean and the carpet smell exceptionally fresh like air. Thank you so mu Catalina for looking after me. Special thanks to all the Queens hotel staff and carry on the good work. BW me.

WajithSyedBatcha, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thank you so much for leaving such a fantastic review following your visit at the hotel. Reviews like yours make all our hard work worthwhile it, as we only aim to provide the best service to all our guests. I have shared your feedback with the team as it is always encouraging for us to learn that our valuable residents are satisfied with our service. Thanks again for taking the time to share your feedback and we hope that we will have the pleasure of welcoming you again in the near future. Sincerely, Wajith Syed Batcha

"Dirty very noisy all night"

1
Steveashe, Hurghada, Egypt 07/05/2019

We stayed for three nights I wish had been able to go elsewhere but everything else was booked up or ridiculously expensive. Hotel under revamping and you can tell dust and dirt everywhere old hair in bathroom put us right off . People checking in all night and kept us up very off putting parking also charged at £10 per night but free outside on street I've stayed in best western hotels before but this was very disappointing. Shame was not told about conditions and work going on at time of booking shame on them

WajithSyedBatcha, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thank you for choosing to stay with us at Best Western London Queens Crystal Palace Hotel and for sharing your experience. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We would like to be given the opportunity to look after you again in the future. Please do not hesitate to contact us on [email protected] should you decide to return to us and we will ensure that your arrangements are well looked after. Sincerely, Wajith Syed Batcha

"Only One Night If you can"

2
DebbyP24, Hamilton, Canada 03/05/2019

We arrived early and was hoping for a room to be ready, no such luck. Mentioned to the clerk we were going to London and nothing offered in the way of how to get there or what to do while there. Not impressed as the website stated we could get discounts on certain activities. We asked how to get to the train station and directions were vague. Staff not helpful so have your information before you go. Upon our return to the hotel we were given a room on floor 0, -1 on the elevator. That is not a good sign. There was noise beside us (room doors slamming), outside our windows (smoking area) and above us (the front desk/lobby). Between chairs being dragged across the floor, people walking (but sounded like stomping) across the floor, it was the noisiest room I have stayed in. The room was newly decorated which was nice. The bathroom wasn't bad but not one rail to hang a towel! It did have the smallest sink I have ever seen though. I wouldn't stay there for more than one night unless absolutely necessary.

WajithSyedBatcha, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thank you for choosing to stay with us at Best Western London Queens Crystal Palace Hotel and for sharing your experience. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We would like to be given the opportunity to look after you again in the future. Please do not hesitate to contact us on [email protected] should you decide to return to us and we will ensure that your arrangements are well looked after. Sincerely, Wajith Syed Batcha

"To avoid!"

1
User 30/04/2019

Choice between a double bed in the basement (how is it possible and how come it is not mentioned at the booking) or a single bed with a window. Choice for single bed, but in fact more like a 1st year university bedroom. Not clean (carpet and wall). Noisy. Poor bed quality. Very small and inconfortable bathroom. Poor breakfast with no sufficient room. Clearly not recommended!

WajithSyedBatcha, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thank you for choosing to stay with us at Best Western London Queens Crystal Palace Hotel and for sharing your experience. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We would like to be given the opportunity to look after you again in the future. Please do not hesitate to contact us on [email protected] should you decide to return to us and we will ensure that your arrangements are well looked after. Sincerely, Wajith Syed Batcha

"Room OK but breakfast terrible"

2
billb-baggins, Gloucester 30/04/2019

The room was nice and clean and had four beds which was great for the family. Unfortunately it's location was not as it was under the main entrance and the view from the window was a pile of empty beer crates. It was also noisy as you could hear people moving about the loby all night. Would have probably gone four stars given price and good beds but breakfast made it 2. The service was terrible, very disorganised, the system for hot food was nonsensical and the food was poorly cooked, eggs greasy, mushrooms slimy, not what you expect of a Great Weston Hotel. To top it off due to the terrible organisation we waited 45mins for hot food and then there were no forks!

WajithSyedBatcha, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thank you for choosing to stay with us at Best Western London Queens Crystal Palace Hotel and for sharing your experience. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Wajith Syed Batcha

"Avoid! Windowless room and broken WiFI"

2
User 30/04/2019

This is more a hostel than a hotel with a rabbit warren of rooms that are badly sign-posted and confusingly laid out. Our room when we found it had its "window" bricked up -so not for the claustrophobic.Made sure we knew where the fire escape was! Although cheaper than in central London it is not easy to get to with a 20 min walk from / to the train station and 10 min to the local bus station. Although ok from outside the internal decoration is awful and dull. However Bathroom was clean and beds were comfy and neatly made. Glad we only stayed two nights. Suggest you pay a bit more and find somewhere closer to public transport links

WajithSyedBatcha, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thank you for sharing your recent experience with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Wajith Syed Batcha

"3ημερη απόδραση"

4
User 28/04/2019

I arrived 4 am in the morning...Actually I get lost by my mistake but when I call to the hotel the reception was very helpful and help me a lot!!! Breakfast it cost a little bit more than it should...cause you can eat with the same money an excellent English breakfast and somewhere else but it's ok. Bus stations it's near to the Hotel where you can be to center of London in just 45 minutes. General its value for the money, I suggest it.

WajithSyedBatcha, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thanks for taking the time to post your comments after your stay with us. Our staffs are genuinely passionate about looking after our guests and ensure they experience only the best service and enjoy our facilities. I am pleased that their care resulted in a welcoming experience. As for the breakfast, please rest assured that we take all our guests' comments on board as we only aim to improve our services and deliver the best product. Thank you so much for recommending the hotel as well and we are looking forward for your next visit. Sincerely, Wajith Syed Batcha

"A Mixed Bag"

4
IanPLancashire, Leyland, United Kingdom 28/04/2019

I used to be a regular visitor to this hotel but it had really gone downhill so I've stayed away for quite a while. On hearing that it had been refurbed I decided to give it another go this week. Firstly they have done a cracking job on the refurb. Nice reception and bar area and the rooms are all neat and tidy, a vast change since my last visit. My first night I had a great nights sleep however the same can't be said about the second night. Hoards of students shouting and banging doors until the early hours of the morning led to a restless night. I spoke with other guests in the morning who said exactly the same. Plenty of parking available but at £10 a night, it's a bit steep when you can park on the road outside for free if space available. Only two minute walk into town as well. I'll probably give it another go though.

WajithSyedBatcha, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thank you for sharing your recent experience with us. We were very sorry to read that your partial visit at the hotel wasn't very satisfactory. Please accept our most sincere apologies for the service that you experienced. Your feedback has been shared with our operational team to ensure these concerns are avoided in the future. We do hope that you return again in the future so that we can give you a more enjoyable experience. Sincerely, Wajith Syed Batcha

"Best Western Crystal Palace"

5
Voyage23924664033, London, United Kingdom 22/04/2019

I have spent a great deal of time at the Best Western Crystal Palace, and I would recommend this hotel to anyone. My experience has been lovely I will start off with the managers, Wajith, has been the best since I have been here, he is understanding takes time to listen. Then we have Rahman who I am allowed to call Raymondo he loves it he is also a caring manager. My third is Murtaza who has newly joined the team he has wonderful customer service he always has a good morning, good afternoon along with the other two managers he has a caring heart and listens very well to your needs. All managers help in different ways need with customers or colleagues if needs be. always polite, smartly dressed never too busy to listen. Next are the reception staff sorry to say my favourite is Bianca she has detention to detail she gives all information required to the customers, very informative as well with a lovely smile. then we have Egzona who is also very quiet but has a smile at all times, then Maria and Aline who are both new and in training have lovely mannerisms and very good with the customers. then we have Natalia who is also a quite member of staff that is very helpful. we also have Muhammad who does nights he is a wonderful guy. nothing is ever too big for him, even if he is busy, he will make time to attend and assist you with whatever you need. Christina who works in the bar very good she is also another quite member of staff which is not a bad thing. next are my housemaids my favourite is Nicoletta and Yonica, Emma and Mihaela are my best housemaids all have detention to detail when I leave my room for it to be cleaned it is spotless when I come back. Porters and maintenance Alex Nico, Kamil, Mirel, are all great men when I have had a problem they have come and dealt with it straight away. the one disadvantage is the evening food menu it is crap please get it sorted it would be nice to have a dessert after my meal (Head office please sort it out Prompt) Al the staff that does the catering are very understanding i.e. Shahul and Raj along with the other staff.

WajithSyedBatcha, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thank you ever so much for taking the time to post on your review of your recent stay with us here in Best Western London Queens Crystal Palace Hotel. It is our ultimate aim to provide each of our guests with a distinctive experience, I am glad that yours was memorable. Also, thank you for your continuous loyalty towards the hotel and we are looking forward welcoming you back to the hotel for another pleasant stay. Sincerely, Wajith Syed Batcha Assistant Manager

"Night away "

5
119ivyw, Folkestone, United Kingdom 14/04/2019

Only stayed here for one night but will definitely return, The hotel was huge, very helpful staff at reception, made us feel really welcome. The room was beautiful, small but cozy. Very clean and tidy, the bed was so comfortable that I didn't want to leave the next morning. The hotel is in a good location and not far from central London. Looking forward to my next visit

BWQueensHotelCP, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thank you for your lovely comments regarding Best Western London Queens Crystal Palace Hotel. We are delighted that you found our location convenient as well as the rooms were to your liking. It is our greatest pleasure to see that the level of service also met your expectations and we sincerely hope that you will soon have the opportunity to return to us. Sincerely, Wajith Syed Batcha

"Acceptable hotel."

4
Iskandar O, Singapore, Singapore 14/04/2019

Rooms were new and looked great. No complaints about the rooms whatsoever. Beds were comfy and plenty of channels to watch on the television. The only downside was the was no reception for your phones in the rooms. My phone always shows 1 bar. Even the wifi wasn't strong enough. Location wise, there is a bus stop outside the hotel and also further in front. 2 metros are also nearby around 10-15 mins of walking. Overall I'm satisfied with my stay here.

BWQueensHotelCP, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear ' Iskandar O', Thank you for choosing to stay with us at Best Western London Queens Crystal Palace Hotel and for sharing your experience. At Best Western London Queens Crystal Palace Hotel, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your feedback, and I do hope to welcome you back to the Best Western London Queens Crystal Palace Hotel to provide you with a better experience. Sincerely, Wajith Syed Batcha

"trip with scool ... and I had forget my Teddy"

4
User 10/04/2019

My son was for a few days in the hotel. The room (3 persons) was well equipped and the breakfast had various choice. Returned at home, he realized that he had forgotten his teddybear. So we've made late in the evening an email to ask if somebody had found it. The next day the receptionist manager confirmed us that the teddy was found. Now, a week later, Teddy arrived at home. i am very grateful of the service of the staff from hotel.

"Superb hotel & enjoyable."

5
haydenl132, Central Norway, Norway 10/04/2019

The staff wherever i met them, whether it was in the lobby, or at breakfast were smiley, friendly and efficient. Hotel rooms recently refurbished and are nice and clean. Parking bays are a bit narrow but serves the purpose. Will recommend

BWQueensHotelCP, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear 'haydenl132', Thank you for your lovely comments regarding Best Western London Queens Crystal Palace Hotel. We are delighted to note that all the aspects of your stay were satisfactory, including the room features and breakfast option. Also, Our staffs are genuinely passionate about looking after our guests and ensure they experience only the best service and enjoy our facilities. I am pleased that their care resulted in a welcoming experience. Thank you so much for recommending the hotel as well and we are looking forward for your next visit. Sincerely, Wajith

"Brilliant stay"

5
ch0ler, Scottish Highlands, United Kingdom 10/04/2019

The hotel is nice clean with modern rooms. We really enjoyed the dinner as the food was really tasty. The breakfast is really busy but I loved the English breakfast and plenty of buffet with croissants, cereals, bread, butter, jam, juices and coffee etc. Will definitely stay again.

BWQueensHotelCP, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thank you for taking time out and posting such a lovely review following your recent stay with us. Great to see that you had such a lovely stay with us here in Best Western Queens Crystal Palace Hotel. The team and I hope to see you back with us when you are next back in London. Sincerely, Wajith Syed Batcha

"Looking for comfort? Don't come here!"

1
Scenic01211562266, Colchester, United Kingdom 10/04/2019

Check in: unfriendly, hap-hazard and clumsy. Rooms: curtains don't fit windows, noisy fan heaters, fit extra beds and reduce room space, work desks impractical for working, walls like tissue paper... Breakfast... go to weatherspoons down the road cos far better. Staff generally unhelpful and unfriendly.

BWQueensHotelCP, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear 'Scenic01211562266', Thanks for taking the time to post your comments after your stay with us. We were very sorry to read that your overall visit at the hotel wasn't very satisfactory. Please accept our most sincere apologies for the service that you experienced. Your feedback has been shared with our operational team to ensure these concerns are avoided in the future. We would like to be given the opportunity to look after you again in the future. Please do not hesitate to contact us on [email protected] should you decide to return to us and we will ensure that your arrangements are well looked after. Sincerely, Wajith Syed Batcha

"More than we paid"

5
User 09/04/2019

It was excellent everything. Comfortable bad and clean room. Room's are small but enough space for stuff and move. A lot of food for English breakfast and other. Stuff was very kind. Drink was cheap. Good coffee

BWQueensHotelCP, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear 'NorthStar15790459484', Thank you for your positive summary following your recent stay with us. It is pleasing to see that you enjoyed your stay with us and that you found the rooms to be comfortable with all of the things you could need to make you feel right at home. Also, Our staff is genuinely passionate about looking after our guests and ensure they experience only the best service and enjoy our facilities. I am pleased that their care resulted in a welcoming experience. We are much looking forward welcoming you back soon. Sincerely, Wajith Syed Batcha

"Terrible"

1
User 04/04/2019

Reception staff are awful,no manners at all.Did not have electricity for couple of hours in my room, complained and nobody cared. Worst internet in a hotel i have encountered so far. Bad smelling room and corridors.

"Would stay again!"

5
User 02/04/2019

I would stay again. Felt refreshed and it didnt leave too much of a big dent in my bank balance. The room was well equipped. Stock replenished when asked and the bed was so comfortable. Best 3 nights sleep Ive ever had. Express check out. Mohammed checked me in and he was so helpful. Cons... Took a while to check in as there was only one member of staff. £10 per night parking. Theyre my only 2 issues.

"Theft from room!!!"

1
blaine w, London, United Kingdom 02/04/2019

Checked in and was in my room for around 10 mins when the door opened and in walks 2 other guests with their luggage, after a bit of shock and confused faces i went to reception and explained the situation and was met with absolutley baffled looks by the staff on duty they then proceeded to whisper amongst themselves whilst i stood there they then handed the key back and said "its ok now" no apology or explaination. Then around an hour later another staff member came to my room and said id parked my car in a restricted area I CAME BY TRAIN!!! So yet again a room mix up had happened just hours apart. Anyway ....i go out for the eve come back worse for wear but not paraletic, jump in bed wake up next morn check out cant find expensive headphones ...report to hotel manager and am told by him he cant help in anyway despite the fact that other key cards had been programmed to my room ...they were the only item in the room worth any money and the only thing missin g ...and before you say it Yes i checked the room inside out before i left they were not in the room!! Very undertrained staff who have no buissness running a hotel

"One of the best value for money"

5
Sunshine44855052115, London, United Kingdom 02/04/2019

As the title says one of the best value for money. Can't fault the services, room or location. To our pleasant surprise they even had a quote on the wall which I throughly enjoyed being there. Also the bathroom is exceptional when compared to others in the price range

"2 night stay in Marcg 2019"

3
skippybradford, Elland, United Kingdom 02/04/2019

My partner and I were staying here for 2 nights to attend a nearby event. First impressions were good, the lobby area was having some refurbishment but still looked nice. The reception staff were lovely albeit rather rushed off their feet! We were given room 122 which was a shock; the room was TINY. A cupboard of an ensuite no windows , it was awful.Other family members booked after us and had a decent room so we were not happy! we complained but were told that the hotel was fully booked therefore could not move to a better room. they did, however move us the next day when we asked. Our second room was much better, more space and windows! We were under the impression that there was a restaurant as it is stated on the website, so we planned to eat at the hotel before going out, unfortunately there was no provision for this so we did not eat that evening. We chose the English Breakfast the next day which I think was £8.95 each but the continental one looked much better. That evening we rang for a local takeaway and asked the hotel if they could supply us with cutlery and plates. we had to go to reception to pick them up and they were paper plates and plastic knives and forks! On the plus side the rooms were spotkessly clean , cannot fault that at all. The staff also were helpful, but as I stated they were very busy so we had a wait each time we needed them. I wouldnt stay again in this particuar hotel again even though the price is good.

"Under refurbishment. Good.....however........"

4
Ajb1207, Preston, United Kingdom 28/03/2019

Was pleasantly surprised at how nice this hotel was or certainly has the potential to be. Parking was a little issue however once I found a spot, my vehicle didn't move again until my departure. I stayed in room 57 on the ground floor. The room was quite compact however very clean and tidy as well as being nicely furnished. The bed was comfortable. My only issue came when a large party of French school kids checked in late evening and then proceeded to slam doors shut and generally were very noisy. This caused me to ring reception twice and eventually they quietened down. As a result of these French visitors breakfast was chaotic in the morning. I would stay here again without doubt, however I would stress to the management that a large number of working customers staying in the hotel who should be respected a bit more. If you are accommodating large groups of teenagers they should all be put on one floor away from people who need a bit of rest.

"Nice Hotel, Well Priced and amazing staff"

5
User 28/03/2019

Room was well priced and was clean and comfortable. I was on the fourth floor at the back so had issues connecting to the internet but other than that was great. I checked in early and 12.00 check out is so much beter than what other hotels offer.

"Not a bad hotel"

4
User 28/03/2019

Stayed for one night and I had a room on the lower floor. I'd say the room I was in had been recently renovated and it was pleasant enough nice big tv was a clean bathroom. Room was a bit chilly but the heating was pretty good so it warmed up quite quickly. The hall leading to the room was very cold. Unfortunately my room was under the dining area so there was the noise of chairs being moved. For breakfast I had a full breakfast which I assumed was going to be a buffet type but it wasn't. Which was okay for me as there were plenty of pastry's etc I could have saved some money and just had the continental option. Now the parking in the hotel grounds is £10 per day however after a little walk right beside the hotel there was plenty of free parking which I wish I'd noticed before. All in all was a good stay.

"Very nice room"

4
User 27/03/2019

The room was very nice decorated, the employees were very helpful and also the cleaning team were very kind. Everyone was smiling and willing to help in any way. The hotel was located in a quiet area and in addition close to the bus stop were we were taking the bus for the station.

"sent a query regarding payment to Head office ......no reply!"

1
User 27/03/2019

Currently using this hotel for 4 members of staff for several weeks. 2nd week in and already been a nightmare. Reception never answer the phone and if they do, are completely unhelpful and keep you holding on forever. No enthusiasm in their voices whatsoever. Paid for 3 weeks accommodation through Head office Best Western by credit card but when staff arrived the next week they were refused entry saying that the rooms hadn't been paid for even though they had all their booking references? They then processed another payment and I am still waiting for Head office to come back to me to confirm this has not been taken twice.

"Good option. Good value."

3
mario m, London, United Kingdom 21/03/2019

Really good value. Old but partially renovated hotel. Far from the center but not bad linked. 30 minutes from the hotel to London Bridge. The neighborhood is calm and safe. Rooms are not big and could be cleaner.

"Read me for alternative parking & breakfast details. Cheap & good"

5
Alwaysinthewater, Bristol 20/03/2019

We stayed here for one night (in a family room). It was cheap, cheerful and very good. I would stay here again. The important things: the room was clean, beds comfortable and we had no noise problems (possibly as we were on the top floor). When we got out of the lift on the 4th floor, the corridors were dark and dismal. When we opened the door to our room, I thought “oh!” - but don't worry. It was fine. Our children liked it. I've taken photos so you can judge for yourself. A lot depends on the price you pay - our room was very good value (under £60). There are tea & coffee making facilities in the room. Parking at the hotel is £10/night which I don't recall being advertised when I booked. There is a sign up at the entrance to the car park asking people not to park on the road for the sake of local residents. I understand that but it is perfectly legal to park on the road and we did, in a side road, a minute's walk away. Finding a space there was easy. There were no advertised restrictions - I could have left it parked there all day, any day. Had I done that for longer than one day then I would have moved it in order not to irritate residents. A side-effect of the £10/night parking policy appears to be that there were lots of parking spaces at the hotel even late at night - an advantage if you are arriving late. The hotel is a bit of a rabbit warren - I checked out the route from our room to two alternative fire exits. I suggest doing that for the sake of your family. I do it in every hotel. The hotel is undergoing renovation. I heard no noise even during the day. The communal areas (lobby, dining room) were light and modern. Dining room chairs had padded arms which were filthy due to customers with dirty hands - simply not the best choice of chair for a dining room. Reception and breakfast staff couldn't be faulted. Everyone was courteous and helpful. Breakfast was 5p under £9, £7 and £5 (full English plus continental too; continental; and a bagged takeaway called “Grab & Go” respectively). Though paying for this was offered when we booked online, I simply paid at breakfast instead - no need to book in advance. Kids eat free - we only paid for myself and my wife. The breakfast's fresh fruit salad included melon - unlike some hotels (thank you, Best Western). There is also ham and salami in a fridge, and yoghurts - I tell you as they are easy to miss because they are down the far end. I recommend this hotel. I'd stay here again without question (though a lot depends on how much you pay).

"Unfriendly Staff, Impossible Layout"

2
User 19/03/2019

We were two families with young children staying at this hotel. On arrival at this hotel there was no ramp only steps so we had to carry two strollers all our luggage and both babies up the steps with out any offer of help from the staff. My husband and his uncle initially spoke to the ladies on reception at first they couldn't find our booking they were cold and short with them as if it was our mistake. They found us in the end and rooms were assigned. We asked for help with the bags which was provided. The “family” room we were assigned was down deep in the basement. My husband followed the staff member helping with the bags and I took the stroller and the baby in the elevator expecting to be able to meet them. But the elevation didn't go that far down. It was a complete maze And I couldn't carry the baby and the stoller down all the steps so my history had to literally come and find me. When we got to the “family” room it had 3 single beds in it. Non of which a baby could sleep safely in. My husband and I sgrowe needed a different room so I looked for a phone to call reception, there was no phone. I went back up to the desk where I was met by two stone faced receptionist. I smiled and explained the difficulty with the access to the room with a stroller and the bed arrangement. I apologised for being a pain and asked if they had a more suitable room available. Not once did they smile or show that they understood our circumstances one of them actually sighed as she was searching. Then they found another room and said we had to bring all our stuff back to reception and then we could get the key. There was no offer to send someone to help and she said “oh by the way the phone in that room doesn't work do you still want it” so I told her that it was an upgrade as we didn't even have a phone in the first room. Throughout our whole stay not once did a member of staff say good morning or smile all the receptionist looked very miserable and I noticed them being short and rude to other guests. One gentleman asked for directions and was spoken to very slowly and loudly like he was stupid. But you literally needed directions if you're room was in the basement. We ate breakfast there everyday (the food was actually nice enough) the same staff member took our recipts and explained the same thing each day like a robot even though we clearly remembered where to go by day 3. There was just no effort to be personable by any of the staff members. I did actually complain to a manager who apologised and said he would speak to them. I just feel no matter how affordable a hotel is you still expect professionalism and friendly customer service and you will not receive that at this hotel.

"Good hotel"

4
User 18/03/2019

Hotel and room was clean and the renovations seem near an end. The staff were in general helpful and friendly. The bed was very comfortable and the shower worked as it should. Safety deposit box worked well in the room and tea/coffee making facilities were good.

"Overnight stay"

3
FoundryMaster, Telford 18/03/2019

Accommodation adequate, breakfast slightly disappointing Be aware that parking and breakfast are additional to room price Excellent location for National sports Centre Evening Pizzas were the highlight and very reasonably priced

"Terrible hotel"

1
LaurenS2329, Torquay, United Kingdom 13/03/2019

I booked the room online for a superior double. When I checked into the hotel they told me they no longer had any superior rooms left but only twins. After all the confusion another receptionist put me in room 460...I'm sure this room wasn't meant to be occupied as the first receptionist was sure there were no doubles available and kept pointing to a sheet of paper which was highlighted. When I finally got the key I spent a good 20mins walking around aimlessly for the room without any help or directions in such a huge hotel! When I found the room the air con was on full blast so when I walked in it was so hot. After trying to figure out how to turn the air conditioning down and getting into bed...the wind outside was so bad I then realised the window was open. The window was in fact broken and wouldn't close. I spent all night awake trying to sleep but the noise from the wind made all doors bang constantly all night. Worst nights sleep in a hotel ever!

"looks good.......but...."

3
Stella60_10, Manchester, United Kingdom 13/03/2019

Booked a room online for one night only, on arriving at hotel it looked quite impressive, obviously, recently been decorated outside. Inside, the reception area was ery clean and modern, good impressions so far. Staff on desk were pleasant, but I found them asking for photo id for both my husband and I, bit intrusive, althougth I know sercurity is important, but never been asked for photo id before. We booked a superior room online, given our key to Room 1029, was told that it was on the lower floor, i.e Basement. Trying to find the room was like going through a maze of corridors and stairs. The signage was very poor. once finding the room, was very disappointed. Considering this was suppose to be a 'superior' room, would not like to see a standard room. There was only about 2 feet around the bed, which was quite comfy and the bathroom was nice and modern. If we were staying more than one night I would have certainly complained and asked to be moved to a 'superior' room, which we booked for.

"Family visit "

3
779jamier, Newcastle, United Kingdom 13/03/2019

Rooms 508 and 402 I Came to London with my fiancée and future mother in law to see family before the wedding. We arrived on 6th March 2019 for a five night stay and the check in procedure took about 35 minutes and that was from being seen, I think the system was down but it should of been explained as it seemed the staff had no clue what they were doing as other guests was talking about the same issue in the queue at reception. When we was given our rooms we was 4 floors apart from each other and the view from our room was a construction site with scaffolding and old furniture which we went to speak to reception about and got a room change straight away and was only 1 room apart and there was a few issues in both of the rooms for instance the lights in the rooms don't face onto the mirrors so it's difficult to put your make up on, the air conditioning in 402 didn't work and we was given a small heater that made noise and didn't really do the job, there was plug sockets hanging off the walls, kettle and lamps that didn't work. On the second night the room next to our our room had a party with teenagers all standing on the balcony that is used as a fire exit and making a lot of noise and because the phone in our room didn't work and when we tried calling reception from our mobile there was no answer from reception so the only alternative was to call my future mother in law to get her to call reception from her room phone to complain about the noise, security was sent up to the room and the guests were removed from the hotel. All the staff in the hotel was willing to help with any situation but I think there needs to be a lot more training as there is no communication from the receptionist and the guest during check in.

"Watch out for the £10 parking surprise"

1
jodym707, Broadstairs, United Kingdom 07/03/2019

Currently a bit of a building site and the common areas are pretty down at heel. The rooms are clean and pretty average, but as expected for the £50 a night room rate. My biggest gripe is that having booked my room through booking.com the first I heard of their £10 daily parking charge was when I checked in. I consider this to be pretty sharp practice. If you want to levy a 20 percent extra charge on the room rate to park then at least have the decency to clearly flag it up either on booking or at the very least send an email with the charges clearly marked before the reservation date. The front of house showed me the several areas I would have had to click through online to discover this nice little earner for the hotel, so it is there but you would need the knowledge, experience and a lot of patience to discover it. Come on Best Western, this hotel is not close to any train or tube station and a lot of your guests are going to come by car, so just be open about the charge so people can make a considered decision without have to scroll through multiple screens to find out the truth. The manager ‘helpfully' said I could park on the streets if I preferred, but I lived near here for 40 years and know that leaving your car on the street in Crystal Palace overnight is not a safe bet, even if you can find a space. I really hate discovering extra charges on checking into a hotel and do feel I have been treated as a cash cow by Best Western. I won't be spending my money with them in the future. If you are thinking of staying here I would strongly advise you factoring in this additional cost before making your decision.

"Sex Workers in room next door!!!"

1
User 07/03/2019

I was in room 701 and had to leave the hotel early due to the noise of the wooden flooring and basement area where this room was located - You could hear every foot step! What I did not expect to hear, was the room next to me clearly being used for sex workers with different men attending and leaving throughout the evening! I could hear absolutely everything! I advised the reception staff who did not understand anything that I was saying. I did not even get offered another room! Will never be staying here again for work commitments nor do i recommend this hotel to anybody!

"Excellent for Famcation!"

4
ticktock23, Singapore 05/03/2019

Feb to Mar 2019 Staff - They were very helpful and friendly. Staffs like Muhammad at the reception and Chef Shahul made our stay there a delight! Cleanliness - Housekeeping was good but they can certainly improve on a few things. Food - Good breakfast spread. Indian/Chinese takeaways are 5 mins away. Location - Great if you're going to central London regularly. Transport - Buses and Trains are available to travel to central London in less than an hour.

"Interesting room"

3
qscofr1, Barcelona, Spain 27/02/2019

Really reception looks quite good and staff was really healful. They are very good performing an update and there are quite a lot of people doing things at the hotel to upgrade. Bath was a little bit small because there is not so much space, for me wasn't so bad but if there are more than one is small Related to the room there is not any standard windows and they're 3 beds where means there is not so much space and the curiosity of the room is the roof windows that there have a possibility to cover in order to not have light at night. Something quite common in all hotels at London is the way from reception to the rooms, it is a maze. In the breakfast, I taken a English breakfast where mushrooms wasn't so much cook and sausage wasn't normal quality but rest was perfect but overpaid

"More negatives than positives"

2
User 24/02/2019

Appearance of hotel was nice. Unable to access main reception as works still being carried out, had to use side entrance to gain access and there was no ramp for disabled so had to climb stairs, parking was charged at £10 per day so had to use side road and you were lucky if you could get a parking space anyway as not many spaces. Halls to rooms were narrow and dark so need more lighting, room was clean, modern and smelt fresh and adequate for our needs. Had an issue with noise (banging) and reported it but nothing was done about it (there is a lot of noise in this hotel) plus alarm went off at 7.30 one morning. Cleaners enter your room to clean when your not there. Not much food choice in restaurant so had takeout. Spit was seen by stairs at side entrance so be careful where you step and place your luggage. Would not stay here again.

"Clean,basic room.No toiletries,take your own.Good value for money"

4
pauline1211, Cardiff, United Kingdom 23/02/2019

An impressive building a short walk from the busy High Street.When we stayed (February 2019)there was building work going on to the reception area so we had to enter up some shabby concrete steps,which was a bad start.As we were out all day the building noise didn't bother us but I wouldn't have liked to spend much time in my room.Both parking and breakfast were extra,which added to the cost.We paid extra for a superior room,but I don't believe it was superior.It was adequate for our needs and we will use it again.

"Worst Western"

1
User 21/02/2019

The hotel is currently having building work done so entry is via a side passage filled with building materials and painting equipment. Poor access for anyone carrying anything other than a medium sized suitcase. I arrived as a group of 20 plus guests arrived. There were only three people on reception so check in took over 20 mins. The hotel is built on 3 or 4 levels and I was given a room in the basement. The room numbering system is confusing and directions not clear. I spent another 15 minutes wondering through an underground warren of corridors trying to find my room only to find that my key card didn't work on the door. I then spent another 10 mins trying to find my way back to reception, waited another 10 minutes to get a second card reset. This was followed by another 10 minutes trying to find my room again…to find the key didn't work again. Another 10 mins spent going back to reception and queuing again. Finally I got into my room. The curtains didn't close fully and light streamed in from the fluorescents outside. Small things but there were no coat hangers and no hairdryer. Generally the hotel décor is old and tired, a wash of modern grey paint and cheap thick carpet cannot mask it's age or half-hearted attempts to modernise on the cheap. The walls are thin, not thick enough to remotely baffle the sounds of an energetic and enthusiastic couple having sex next door for around 30 minutes. Full credit to the male in that partnership though who demonstrated remarkable stamina and stating power. After a disturbed night's sleep breakfast was also substandard. The continental buffet of stale pastries and an unimaginative fruit bowl was complimented by a bowl of porridge whose milk has barely touched the raw oats…oh and don't forget you need to get a ticket from reception in order to get breakfast at all. This minor detail was omitted from my far from friendly welcome the day before.

"Overall a good hotel"

4
User 18/02/2019

I stayed there in August 2018. The bedroom was quite small. They were doing repairs and renovating the hotel so the stairs were covered with tapes etc... But overall it was a good hotel, breakfast was pretty good and it was clean. You should be aware that it is situated at almost 20 minutes from central London by car!

"Queen by Name, But Not Fit for One."

2
YofSShaw, Salisbury 14/02/2019

Lots of building work going on, elevators not working all over the place, unhelpful staff, I'm sure there was someone dealing drugs from the front of the hotel and there were certainly a lot of people smoking them outside the hotel entrance. To top it all, I'm also fairly certain that the hotel was being used by local prostitutes to 'service' their clients. Will never go back and would recommend you avoid it.

"Ok for the Price"

3
mobernie, NORTH 11/02/2019

Hotel was under renovation. Front door to Hotel was not in use. Alot of hammering going on, even on a Saturday and a Sunday. No wi-fi in the room. Room very small (173) but clean. Signs to room numbers were wrong. Reception staff not very friendly and a slow check-in process. The bar was very small and not a great atmosphere. Alot of noise coming from people talking outside our window all night.

"Disappointed"

2
User 05/02/2019

I came to this hotel with my family when we checked in the receptionist was quite rude asking for all our id I explained my husband didn't have any and she said it's in hotel policy I checked right there and then and was nothing on the web site to attend this which I showed her and she didn't even look was more bothered about taking my parking money we then went to our room my husband had a shower and the whole bathroom flooded when we came back downstairs and informed them it leaked and also that WiFi not working the answer was we are under refunishment which we understood but it's not alway the answer to be cut off with so we had no WiFi the whole stay it's not as close to London centre as you think it's ok Getting down to the station but a steep hill to walk back there is a few nice restaurants around the hotel but the staff really need training on customer service and to remember that's the first thing a guest remembers the rude receptionist would not return due to rude staff

"Family mini break"

5
Nuts76, Preston, United Kingdom 04/02/2019

Stayed here for a long weekend with the family. This was purely going to be a base for us whilst we went into London centre each day. The hotel was fantastic, clean and spacious. We had a family room which was very well equipped and very light and had plenty of plug sockets in all the needed places which was brilliant. The staff were amazing and very helpful, they seemed to go the extra step to help whenever possible. We will use this hotel again as it was well positioned for all our needs with lots if shops and restaurants near by too.

"Great experience"

4
User 01/02/2019

I stayed in one of your newly refurbished hotels few days ago and can honestly say the experience of staying was amazing!Staff were friendly, helpful and well-trained! I'm absolutely satisfied with the cleanliness of reception area and the room, also. The 2nd floor was quiet nice ambience to work from my room. However, internet service was very weak.Parking was £10/night :-/

"'Premium' room way too small..."

3
John M, Royal Tunbridge Wells, United Kingdom 28/01/2019

We booked a 'Premium' room at additional cost only to find that there was both a double and single bed. I'm willing to accept this may be a booking error, but the fact that there were only two adults on the booking should have been a clue. There was so little space in the room that we had to edge sideways to get in and out of bed!I could have forgiven this but there was also no hot water; and we were unable to take a shower.Disappointing...

"Clean & Modern Rooms"

4
Excursion60398374491, Thessaloniki Region, Greece 25/01/2019

My room was extremely clean and comfortable and the bathroom modern and quite spacious. The only problem was the weak Wi-Fi signal.The location is not that bad but be prepared to walk a little bit if you need to regularly visit central London. Crystal Palace Station is a 10 minutes walk - which includes walking uphill on your return - from the hotel but there is a bus option if that is too much for you.

"New beautiful decor made us stay on and staff and food lovely"

5
User 23/01/2019

This was great for us working (fast free WiFi) as well as walking around the crystal palace area. The staff are all friendly and helpful, best of all the breakfast bacon is top notch as is the vegetarian hot breakfast, and we had an excellent dinner which can be ordered at the bar and comes served on a tray wrapped in foil so you can have it in your room or in the sumptuous lounge area - it was a reasonable price too. They have a photocopier and staff also don't mind printing for you. Beds are comfortable, everything is clean and well designed. Will stay again often. A gentleman from Bangladesh and one from India were particularly helpful, but everyone is helpful from the cleaner to the highest manager with his funny stories :)

"Meet up with family"

3
Explore38921658448, Bristol, United Kingdom 21/01/2019

Location took primary choice as we needed to be in Crystal Palace.Works being undertaken upon our visit and staff members weren't always apparent.No greeting or smiles. Very efficient staff, proud to own job but not what you'd say were warm or friendly when you smiled or said hello.Best Western I know their brand and this hotel at current falls very short of standards in hospitality.May try in 6 months to view any improvements.Lights over bed in ceiling leave a mild spot light over pillows, some may view as annoying

"Miss A"

5
User 20/01/2019

I loved to stay at the Best Western Hotel. Most of their hotels allow dog stays. The prices are Good, always have offers. The rooms are always clean. The services is up to the high standards. Breakfasts have lots to offer but not the gluten free stuff...

"Amazing Natalia at reception"

5
User 18/01/2019

Amazing service at the reception, bar and restaurant! Second time staying here and really happy with the service! Rooms are clean tidy and hotel has a safe feeling about it! Looking forward to my next stay here and would advice anyone to speak to Natalia if you have any issue! All my love Charlie

"GOOD FOR VALUE AND VERY HELPFUL STAFF"

5
User 15/01/2019

Hotel newly renovated hotel, nice and clean. Staff was very helpful from check in till check out. Buffet breakfast penalty choices, quite a big restaurant sitting area. Only had a problem with parking had to wait to get the space,

"Poor"

2
MissJack5, Buckinghamshire, United Kingdom 15/01/2019

Stayed for 3 nights for a last minute booking. The heating makes a loud windy sound when on and takes over 3 hours before it warms up. The TV has a black shadow going through the middle, so you dont get a clear picture. The staff are friendly and the reception area is very nice. Not sure i would stay at the hotel again, but for a last minute booking it was okay.

"Good stay"

4
User 12/01/2019

hotel staff are polite and friendly, the walk to the room was quite far and the room was basic but functional a very nice bed and bathroom. As long as you expect a no frills hotel this is great. parking is extra but we didnt need it

"Parking Payment."

1
User 08/01/2019

I run a Theatre company a one of the main reasons of what I look for in booking is good parking. This hotel charged us £10 without any mention of this on the website, they just advertise parking as a bonus. I have resorted to Tripadvisor as trying to find on email address for any Best Western is like panning for gold.

"Gringo"

5
User 04/01/2019

“Very Nice Stay" I spent one night at the hotel and it was really nice, great staff and the bed was extremely comfortable. The bathroom could be a little bigger but overall very clean. Hotel General Manager Mr Khan was very welcoming and accommodating, we will absolutely coming back soon.

"London trio"

3
251leaned, Redditch, United Kingdom 04/01/2019

Stayed here for a night for a two day London trip. Basic but ok. Our shower did not drain great so more than a few minute shower would have flooded thw bathroom. One negative was that when we arrive (admittedly it was 10pm) our room was freeezing! Not great when trying to quickly was and put to wash and bed to tired, worn out children. They were freezing! Would have been nice if the heating had been put on to at least take the chill off. We didnt have breakfast so cannot comment. Was tricky trying to find a space but my husband managed to find one down a side street...but be warned....double check as lots of cars around with tickets....even in hotel carpark!

"Nice economical hotel"

4
User 03/01/2019

“Excellent value for money and staff really helpful. Location was perfect for us to watch a match at the crystal palace ground. Although we walked, buses were also running from outside the hotel toward the train station. Rooms are newly refurbished and comfortable. Will surely come back.

"Great value for money!"

4
User 03/01/2019

Lovely clean and spacious room, Comfy bed...breakfast service was good. The manager was very welcoming...had a chat with him at the reception when I arrived. He was very helpful even after I checked out... I will recommend...and I'll stay at this hotel again.

"Nice stay over Christmas period"

4
kdk-traveller, London, United Kingdom 30/12/2018

Hi all, I booked this hotel for my parents to stay. All as should be, quick and easy check-in/out, rooms recently renovated (new bathrooms its what they liked most), TV/AC working fine, quiet with no problems. Interior themed with Crystal Palace character. Overall VERY GOOD!

"Good location"

5
User 30/12/2018

Stayed over Christmas period, had a lovely meal at the restauranti, good transport links and good connection to the centre. The neighbourhood was full of good restaurants and bars. Room was big and clean. Reception friendly and helpful. Excellent value for money.

"Great services"

5
User 30/12/2018

Thank You so much for a great stay,rooms were comfortable and spacious.staff really friendly and helpful,many thanks to Fasih and Rahman,always welcoming us and a great atitudine, breakfast was more than we could have asked for.look forward to seeing You again.

"Very clean but rooms hit and miss!"

3
User 28/12/2018

Stayed here twice in 1 week. First visit was really impressed with the standard for the very low price I paid. Hallways and surrounding areas a little scruffy but was pleasantly suprised with my room. Loved it.Second visit.... not so good. Was put in one of the basement rooms. Really unpleasant hallways, generally dreary and a bit neglected down there BUT actual room was very clean and OK to sleep in.

"Family visit"

4
shahilamitchell, Cambridgeshire, United Kingdom 27/12/2018

A pleasant stay visiting family in the area. The room was clean, the bed comfortable with good linen. Lack of ventilation resulted in condensation and needs to be addressed. Very good location in the CP triangle. We had parking for the entire stay.

"Awful building site. "

1
T4574SAcourtneym, Qatar 26/12/2018

I wouldn't recommend this building site. They are clearly refurbishing and unlike other companies who would refurbish a floor at a time they are currently refurbishing EVERYWHERE. We booked a superior room which was absolutely tiny. Nothing like the pictures. They have clearly tried to cram as many rooms as possible in the building which doesn't do it any justice. We were then transferred to the double room which had more space but, wasn't what we had paid for. Whilst there, there were builders everywhere plastic on the carpet everywhere the building just looked a shambles! The parking is also another joke. The tiniest car parks possible. A lot of those who do stay are builders which then meant the vans were taking more than one space. They have also blocked off the rest of the parking around the back due to the ridiculous refurb they're doing. So beware as parking on the road is also very busy and due to the area there are lots of break-ins. They have roughly 25 spots for 300 plus rooms. Staff were ok but, didn't look like they enjoyed working there. I also feel that they have tried to name it something different but, just because the name has changed doesn't mean it's any better!!

"Avoid!!! The absolute worst"

1
Dziree, Peterborough, United Kingdom 22/12/2018

If I could give a zero rating I would. This has got to be one of the worst hotels I've had the misfortune of staying in and I honestly should have paid attention to the reviews before I booked but we were a little desperate as we were attending an event close by. On arrival, one could be deceived by the somewhat grand looking exterior bit this is all this place has going for it. Had to fight our way through some unscrupulous looking beings hanging around outside and smoking to get to the reception. The hotel was being renovated so work men and tools everywhere (9pm) . Unfriendly receptionist, it was a maze and finding our room took forever. Also not wheelchair friendly. We booked a family room which was literally a box room with an extra bed. You couldn't swing a cat in there. It's December so it was cold outside and thanks to the single glazed windows, queens hotel brought the outdoors in. Wasn't the most pleasant of sleeps as the kids were cold. I could go on and on but I'm sure you get the gist. Except there's absolutely no where else in London, avoid this hotel.

"Better than expected reading the reviews..."

3
jexybeeHW, London 18/12/2018

We booked in here to stay the night whilst visiting a concert locally. Pros: Room was quite nice - clean and new It was cheap for London Good location for food/bars etc Looks nice from outside Comfy bed Cons: Room key didn't work (4 times!!) There was a strange smell from air con vent There was building work going on £10 for parking.... Reception staff lifeless and slow Another guest went to enter his hotel room next to ours and there was already an occupant in there! Slightly concerning burn mark con on corner of air con unit vent

QueensHotelCP, Manager at Queens Hotel, responded to this review
Dear Guest, Thank you for staying with us at Best Western London Queens Crystal Palace Hotel and taking the time to tell us about your experience. At Best Western London Queens Crystal Palace Hotel, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your feedback, and I do hope to welcome you back to the Best Western London Queens Crystal Palace Hotel to provide you with a better experience. Yours sincerely, Rana Choudhury Assistant Manager

"Utterly appalling. Close the place"

1
User 18/12/2018

I want to know on what planet do you think THIS is acceptable? Not only did you put us in a room right next to a building site with constant noise, but we were woken repeatedly through the night by drunk neighbours arguing. Presumably builders. Then when we rang reception NOBODY ANSWERED. My family had a terrible nights sleep and to top it all off this morning my son opened the door and walked down the steps to our room straight into tripping over bags of total rubble and breeze blocks left by your builders. When I complained your staff didn't want to hear about it or offer an apology. Now is your chance to explain yourselves Reservation Amy Bell room 001

"Horrible"

1
User 17/12/2018

Smokers heaven, horrible experience , Just awful, parking was such a problem, spent nearly an hour trying to find a place to park and staffs will refer you to the little prints on your booking if you complain about parking issues , i will never ever return there in the future .

"Contruction work a problem."

3
Frederic J, Wombourne, United Kingdom 17/12/2018

The hotel is undergoing a revamp and construction work is required, hence the current difficulties with the scenario of the place. Check in is a somewhat trying experience, but London's way of doing things is a little different to other parts of the UK.

"Shocking - Avoid"

1
ALT8919, England, United Kingdom 17/12/2018

Appalling service, rude general manager, constant construction work. Stayed 1 night only and moved rooms twice due to ongoing refurbishment teething issues (no toilet flush, then no cold tap, then woke up to a non working shower). Manager was rude, unhelpful, arrogant and refused to listen to the issues we had with our stay. AVOID!!!!!

"M Freehold"

1
User 29/11/2018

Absolutely disgusting place to stay!! We arrived to be told we needed to pay for our room yet had already do so on the website, this wouldn't have been an issue at all if we where told properly and in a friendly manner. The website stated parking however we had to pay £10 extra (not stated on the website) and didn't have an actual parking space but had to park horizontal in front of the building itself. The reception staff where absolutely appalling! So rude and unhelpful, would have stayed somewhere else but it was too late in the night to find somewhere, the only time he smiled at us was when he took our money!! Got into the room which itself wasn't too bad, only to look at, tried to have a shower and it was broke,towel not bit enough, freezing in the bathroom and the hose had come unattached from the shower head and just sprayed water into the bathroom so had to fix this myself, the toilet roll holder was broken, the bed had a hole in the matters, heating very hard to use. Finishing touches not done very well, tv wonky on the wall, markings all down the walls. Extra charge for breakfast so went elsewhere after the awful customer service we received, banging and loud noises through the night with the constant sound of running water. Would NEVER stay here again, even if we where paid to do so!!

"Poor standard "

2
User 21/11/2018

I stayed at this hotel for 1 night with my partner. On arrival we found the front of house staff to be very rude. Our room was large enough for 1 night and had tea and coffee making facilities. Due to refurbishment the room had an odd odour and the staircase and lift resembled a building site. A ten pounds charge to park left us in no doubt we would not be returning any time soon. Poor at best

"Unsatisfactory service"

1
User 18/11/2018

I asked at the reception if I could book a room for just me and was told no and that there were no rooms available.when I asked why was this, The gentleman at the front desk then said I could not book a room at the front desk like that and that if I needed a room, I would need to book online, which I thought was a bit odd. So, does that mean if I book online there would be rooms but if i'm standing in front of you there isn't? I must remember never to get stranded outside the Queen hotel again..

"Lovely hotel, but with a few "issues""

3
Passenger62334451788, Blackpool, United Kingdom 11/11/2018

This is a lovely building but I think it needs to be more "up front" about charges and sort out some room based, "style over content" issues in the recently refurbished ones. Parking is £10 per night but not stated until it's too late. Similarly with breakfast charges which varied greatly from the published rates. We ordered an above ground double room, but got a subterranean three single bedded one!! The room I had, had been recently refurbished which was good, but it had several "style over content" issues because of this. All underground rooms are lit via the usual lighting systems, but also constantly via a very brightly lit, "pretend" window showing Tower Bridge. So you CANNOT possibly sleep, unless you remove the key card from the power slot at the door, which then kills ALL power to the room, not just the lights. So my phone, that I thought I was charging up, was dead in the morning, which was a major issue. The hooks in the bathroom are very pretty to look at, but useless. The sink's equally swish looking plug, is similarly pretty, but useless and empties the sink in seconds whether in place or not. As I say, all very pretty, but NOT very helpful. The rate was very good, but if at a more "normal" rate, I'm sorry, but this place would be too much of a nightmare to use again. It is a lovely place, has SO much potential and so convenient for the city. But just be more honest about charges and then sort out the room issues and you have a chance of being a real winner.

"My first trip in London"

1
User 10/11/2018

My friends and I were in London for a weekend. We were so excited to visit this beautiful city but everything did not happen as we had imagined. We had taken a room for three. The hotel was very clean and pretty, our room too. There was no window in our room, it was in the basement. So it was very annoying because we could not see outside. Another problem is the electrical outlet. We are French, so we need an adapter to charge our phone and the hotel did not have one. So we went to buy some, but when we got home, we realized that the electrical outlets were not working. The wifi also did not work. it was really a bad experience but we nevertheless enjoyed our trip.

"Not good!"

1
User 28/10/2018

First of all the place is under construction which is a good thing. But they need to up their game big time! First, no wash cloths. The towels are like sandpaper. There's no soap, just a gel in a container marked shampoo. There are ants and bugs in the bathrooms. While I was in bed, an insect fell from the ceiling onto my chest. The beds were made up nicely, but the sheets were not changed. Tissues boxes were not refilled. I really don't consider myself picky, but I do expect the minimum. I would never recommend anyone to stay here, nor will I ever return. Could be a nice place but they need some lessons in general hospitality.

"3 nights stop"

4
robyrobertel, Greater London, United Kingdom 25/10/2018

the hotel is quite nice and cozy, clean rooms, simple, easy to find, we had continental breakfast included in the offer, were good and with many choices, AC in the room, everyday changing of the lingerie, fresh towels every each day, there is a bus stop less than 50 meters away from the hotel, you can get easily to crystal palace train station by walking 1 km and commute to central London in approx 50 mins ps: very friendly staff

"2 nights stop "

4
Miki S, Greater Manchester, United Kingdom 24/10/2018

Stayed for 2 nights with my family. What an improvement from 10years ago. Understandably, we were forewarned about the construction work taking part on sight prior to us completing our booking. Beautifully decorated room & building, reliable room service & friendly staff. Well worth the price.

"realistic review"

3
samsung1111, Donegal Township, Pennsylvania 07/10/2018

lots of construction work that looks to be nowhere near complete, long walk to our room, through narrow halls and up very old narrow stairs. finally found the room and OMG very small,. paper thin walls as I could here the people in the next room like they were standing beside me. At night guests are rude, slamming doors and running from one room to the other.. 2 Tube stations which are both about 15 minutes walk, plenty small cafes and general shops which are all within 5 minutes walk, About 45 minutes into central London. , quiet honestly I would advise to stay clear as its too far out of the way and just not worth the money.

"good"

4
User 06/10/2018

need to stay a night away, booking was easy, however, i had to change the booking as i had the date wrong, it was very easy to do as i booked on the booking.com webpage, and advised that bookings cant be changed. i contacted the reception and they were very kind and understanding. The room was clean, with the essentials, o had a decent night sleep, the only issue was that the hotel has a smell of damp and smoke even if the room is a no smoking one.

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