Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London. A stay here puts you in good company – French writer Emile Zola resided here for many months in the 1890s during his time in exile, while German emperor Kaiser Wilhelm II used the hotel as a base for his visits to Queen Victoria. Our updated rooms all come with contemporary décor, air conditioning, flat-screen TV and hairdryer. We also have an onsite car park, conferencing facilities, Italian restaurant and spacious ground floor lounge bar with satellite TV. Selhurst Park football ground is only a five-minute drive away, while Crystal Palace Park is just two minutes by car. If you’re looking to do a spot of sightseeing while you’re here, you’ll find the major attractions of central London around 8 miles from the hotel.
Lots of building work going on, elevators not working all over the place, unhelpful staff, I'm sure there was someone dealing drugs from the front of the hotel and there were certainly a lot of people smoking them outside the hotel entrance. To top it all, I'm also fairly certain that the hotel was being used by local prostitutes to 'service' their clients. Will never go back and would recommend you avoid it.
Hotel was under renovation. Front door to Hotel was not in use. Alot of hammering going on, even on a Saturday and a Sunday. No wi-fi in the room. Room very small (173) but clean. Signs to room numbers were wrong. Reception staff not very friendly and a slow check-in process. The bar was very small and not a great atmosphere. Alot of noise coming from people talking outside our window all night.
I came to this hotel with my family when we checked in the receptionist was quite rude asking for all our id I explained my husband didn't have any and she said it's in hotel policy I checked right there and then and was nothing on the web site to attend this which I showed her and she didn't even look was more bothered about taking my parking money we then went to our room my husband had a shower and the whole bathroom flooded when we came back downstairs and informed them it leaked and also that WiFi not working the answer was we are under refunishment which we understood but it's not alway the answer to be cut off with so we had no WiFi the whole stay it's not as close to London centre as you think it's ok Getting down to the station but a steep hill to walk back there is a few nice restaurants around the hotel but the staff really need training on customer service and to remember that's the first thing a guest remembers the rude receptionist would not return due to rude staff
Stayed here for a long weekend with the family. This was purely going to be a base for us whilst we went into London centre each day. The hotel was fantastic, clean and spacious. We had a family room which was very well equipped and very light and had plenty of plug sockets in all the needed places which was brilliant. The staff were amazing and very helpful, they seemed to go the extra step to help whenever possible. We will use this hotel again as it was well positioned for all our needs with lots if shops and restaurants near by too.
I stayed in one of your newly refurbished hotels few days ago and can honestly say the experience of staying was amazing!Staff were friendly, helpful and well-trained! I'm absolutely satisfied with the cleanliness of reception area and the room, also. The 2nd floor was quiet nice ambience to work from my room. However, internet service was very weak.Parking was £10/night :-/
We booked a 'Premium' room at additional cost only to find that there was both a double and single bed. I'm willing to accept this may be a booking error, but the fact that there were only two adults on the booking should have been a clue. There was so little space in the room that we had to edge sideways to get in and out of bed!I could have forgiven this but there was also no hot water; and we were unable to take a shower.Disappointing...
My room was extremely clean and comfortable and the bathroom modern and quite spacious. The only problem was the weak Wi-Fi signal.The location is not that bad but be prepared to walk a little bit if you need to regularly visit central London. Crystal Palace Station is a 10 minutes walk - which includes walking uphill on your return - from the hotel but there is a bus option if that is too much for you.
This was great for us working (fast free WiFi) as well as walking around the crystal palace area. The staff are all friendly and helpful, best of all the breakfast bacon is top notch as is the vegetarian hot breakfast, and we had an excellent dinner which can be ordered at the bar and comes served on a tray wrapped in foil so you can have it in your room or in the sumptuous lounge area - it was a reasonable price too. They have a photocopier and staff also don't mind printing for you. Beds are comfortable, everything is clean and well designed. Will stay again often. A gentleman from Bangladesh and one from India were particularly helpful, but everyone is helpful from the cleaner to the highest manager with his funny stories :)
Location took primary choice as we needed to be in Crystal Palace.Works being undertaken upon our visit and staff members weren't always apparent.No greeting or smiles. Very efficient staff, proud to own job but not what you'd say were warm or friendly when you smiled or said hello.Best Western I know their brand and this hotel at current falls very short of standards in hospitality.May try in 6 months to view any improvements.Lights over bed in ceiling leave a mild spot light over pillows, some may view as annoying
I loved to stay at the Best Western Hotel. Most of their hotels allow dog stays. The prices are Good, always have offers. The rooms are always clean. The services is up to the high standards. Breakfasts have lots to offer but not the gluten free stuff...
Amazing service at the reception, bar and restaurant! Second time staying here and really happy with the service! Rooms are clean tidy and hotel has a safe feeling about it! Looking forward to my next stay here and would advice anyone to speak to Natalia if you have any issue! All my love Charlie
Hotel newly renovated hotel, nice and clean. Staff was very helpful from check in till check out. Buffet breakfast penalty choices, quite a big restaurant sitting area. Only had a problem with parking had to wait to get the space,
Stayed for 3 nights for a last minute booking. The heating makes a loud windy sound when on and takes over 3 hours before it warms up. The TV has a black shadow going through the middle, so you dont get a clear picture. The staff are friendly and the reception area is very nice. Not sure i would stay at the hotel again, but for a last minute booking it was okay.
hotel staff are polite and friendly, the walk to the room was quite far and the room was basic but functional a very nice bed and bathroom. As long as you expect a no frills hotel this is great. parking is extra but we didnt need it
I run a Theatre company a one of the main reasons of what I look for in booking is good parking. This hotel charged us £10 without any mention of this on the website, they just advertise parking as a bonus. I have resorted to Tripadvisor as trying to find on email address for any Best Western is like panning for gold.
“Very Nice Stay" I spent one night at the hotel and it was really nice, great staff and the bed was extremely comfortable. The bathroom could be a little bigger but overall very clean. Hotel General Manager Mr Khan was very welcoming and accommodating, we will absolutely coming back soon.
Stayed here for a night for a two day London trip. Basic but ok. Our shower did not drain great so more than a few minute shower would have flooded thw bathroom. One negative was that when we arrive (admittedly it was 10pm) our room was freeezing! Not great when trying to quickly was and put to wash and bed to tired, worn out children. They were freezing! Would have been nice if the heating had been put on to at least take the chill off. We didnt have breakfast so cannot comment. Was tricky trying to find a space but my husband managed to find one down a side street...but be warned....double check as lots of cars around with tickets....even in hotel carpark!
“Excellent value for money and staff really helpful. Location was perfect for us to watch a match at the crystal palace ground. Although we walked, buses were also running from outside the hotel toward the train station. Rooms are newly refurbished and comfortable. Will surely come back.
Lovely clean and spacious room, Comfy bed...breakfast service was good. The manager was very welcoming...had a chat with him at the reception when I arrived. He was very helpful even after I checked out... I will recommend...and I'll stay at this hotel again.
Hi all, I booked this hotel for my parents to stay. All as should be, quick and easy check-in/out, rooms recently renovated (new bathrooms its what they liked most), TV/AC working fine, quiet with no problems. Interior themed with Crystal Palace character. Overall VERY GOOD!
Stayed over Christmas period, had a lovely meal at the restauranti, good transport links and good connection to the centre. The neighbourhood was full of good restaurants and bars. Room was big and clean. Reception friendly and helpful. Excellent value for money.
Thank You so much for a great stay,rooms were comfortable and spacious.staff really friendly and helpful,many thanks to Fasih and Rahman,always welcoming us and a great atitudine, breakfast was more than we could have asked for.look forward to seeing You again.
Stayed here twice in 1 week. First visit was really impressed with the standard for the very low price I paid. Hallways and surrounding areas a little scruffy but was pleasantly suprised with my room. Loved it.Second visit.... not so good. Was put in one of the basement rooms. Really unpleasant hallways, generally dreary and a bit neglected down there BUT actual room was very clean and OK to sleep in.
A pleasant stay visiting family in the area. The room was clean, the bed comfortable with good linen. Lack of ventilation resulted in condensation and needs to be addressed. Very good location in the CP triangle. We had parking for the entire stay.
I wouldn't recommend this building site. They are clearly refurbishing and unlike other companies who would refurbish a floor at a time they are currently refurbishing EVERYWHERE. We booked a superior room which was absolutely tiny. Nothing like the pictures. They have clearly tried to cram as many rooms as possible in the building which doesn't do it any justice. We were then transferred to the double room which had more space but, wasn't what we had paid for. Whilst there, there were builders everywhere plastic on the carpet everywhere the building just looked a shambles! The parking is also another joke. The tiniest car parks possible. A lot of those who do stay are builders which then meant the vans were taking more than one space. They have also blocked off the rest of the parking around the back due to the ridiculous refurb they're doing. So beware as parking on the road is also very busy and due to the area there are lots of break-ins. They have roughly 25 spots for 300 plus rooms. Staff were ok but, didn't look like they enjoyed working there. I also feel that they have tried to name it something different but, just because the name has changed doesn't mean it's any better!!
If I could give a zero rating I would. This has got to be one of the worst hotels I've had the misfortune of staying in and I honestly should have paid attention to the reviews before I booked but we were a little desperate as we were attending an event close by. On arrival, one could be deceived by the somewhat grand looking exterior bit this is all this place has going for it. Had to fight our way through some unscrupulous looking beings hanging around outside and smoking to get to the reception. The hotel was being renovated so work men and tools everywhere (9pm) . Unfriendly receptionist, it was a maze and finding our room took forever. Also not wheelchair friendly. We booked a family room which was literally a box room with an extra bed. You couldn't swing a cat in there. It's December so it was cold outside and thanks to the single glazed windows, queens hotel brought the outdoors in. Wasn't the most pleasant of sleeps as the kids were cold. I could go on and on but I'm sure you get the gist. Except there's absolutely no where else in London, avoid this hotel.
We booked in here to stay the night whilst visiting a concert locally. Pros: Room was quite nice - clean and new It was cheap for London Good location for food/bars etc Looks nice from outside Comfy bed Cons: Room key didn't work (4 times!!) There was a strange smell from air con vent There was building work going on £10 for parking.... Reception staff lifeless and slow Another guest went to enter his hotel room next to ours and there was already an occupant in there! Slightly concerning burn mark con on corner of air con unit vent
QueensHotelCP, Manager at Queens Hotel, responded to this review
Dear Guest, Thank you for staying with us at Best Western London Queens Crystal Palace Hotel and taking the time to tell us about your experience. At Best Western London Queens Crystal Palace Hotel, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your feedback, and I do hope to welcome you back to the Best Western London Queens Crystal Palace Hotel to provide you with a better experience. Yours sincerely, Rana Choudhury Assistant Manager
I want to know on what planet do you think THIS is acceptable? Not only did you put us in a room right next to a building site with constant noise, but we were woken repeatedly through the night by drunk neighbours arguing. Presumably builders. Then when we rang reception NOBODY ANSWERED. My family had a terrible nights sleep and to top it all off this morning my son opened the door and walked down the steps to our room straight into tripping over bags of total rubble and breeze blocks left by your builders. When I complained your staff didn't want to hear about it or offer an apology. Now is your chance to explain yourselves Reservation Amy Bell room 001
Smokers heaven, horrible experience , Just awful, parking was such a problem, spent nearly an hour trying to find a place to park and staffs will refer you to the little prints on your booking if you complain about parking issues , i will never ever return there in the future .
The hotel is undergoing a revamp and construction work is required, hence the current difficulties with the scenario of the place. Check in is a somewhat trying experience, but London's way of doing things is a little different to other parts of the UK.
Appalling service, rude general manager, constant construction work. Stayed 1 night only and moved rooms twice due to ongoing refurbishment teething issues (no toilet flush, then no cold tap, then woke up to a non working shower). Manager was rude, unhelpful, arrogant and refused to listen to the issues we had with our stay. AVOID!!!!!
Absolutely disgusting place to stay!! We arrived to be told we needed to pay for our room yet had already do so on the website, this wouldn't have been an issue at all if we where told properly and in a friendly manner. The website stated parking however we had to pay £10 extra (not stated on the website) and didn't have an actual parking space but had to park horizontal in front of the building itself. The reception staff where absolutely appalling! So rude and unhelpful, would have stayed somewhere else but it was too late in the night to find somewhere, the only time he smiled at us was when he took our money!! Got into the room which itself wasn't too bad, only to look at, tried to have a shower and it was broke,towel not bit enough, freezing in the bathroom and the hose had come unattached from the shower head and just sprayed water into the bathroom so had to fix this myself, the toilet roll holder was broken, the bed had a hole in the matters, heating very hard to use. Finishing touches not done very well, tv wonky on the wall, markings all down the walls. Extra charge for breakfast so went elsewhere after the awful customer service we received, banging and loud noises through the night with the constant sound of running water. Would NEVER stay here again, even if we where paid to do so!!
I stayed at this hotel for 1 night with my partner. On arrival we found the front of house staff to be very rude. Our room was large enough for 1 night and had tea and coffee making facilities. Due to refurbishment the room had an odd odour and the staircase and lift resembled a building site. A ten pounds charge to park left us in no doubt we would not be returning any time soon. Poor at best
I asked at the reception if I could book a room for just me and was told no and that there were no rooms available.when I asked why was this, The gentleman at the front desk then said I could not book a room at the front desk like that and that if I needed a room, I would need to book online, which I thought was a bit odd. So, does that mean if I book online there would be rooms but if i'm standing in front of you there isn't? I must remember never to get stranded outside the Queen hotel again..
This is a lovely building but I think it needs to be more "up front" about charges and sort out some room based, "style over content" issues in the recently refurbished ones. Parking is £10 per night but not stated until it's too late. Similarly with breakfast charges which varied greatly from the published rates. We ordered an above ground double room, but got a subterranean three single bedded one!! The room I had, had been recently refurbished which was good, but it had several "style over content" issues because of this. All underground rooms are lit via the usual lighting systems, but also constantly via a very brightly lit, "pretend" window showing Tower Bridge. So you CANNOT possibly sleep, unless you remove the key card from the power slot at the door, which then kills ALL power to the room, not just the lights. So my phone, that I thought I was charging up, was dead in the morning, which was a major issue. The hooks in the bathroom are very pretty to look at, but useless. The sink's equally swish looking plug, is similarly pretty, but useless and empties the sink in seconds whether in place or not. As I say, all very pretty, but NOT very helpful. The rate was very good, but if at a more "normal" rate, I'm sorry, but this place would be too much of a nightmare to use again. It is a lovely place, has SO much potential and so convenient for the city. But just be more honest about charges and then sort out the room issues and you have a chance of being a real winner.
My friends and I were in London for a weekend. We were so excited to visit this beautiful city but everything did not happen as we had imagined. We had taken a room for three. The hotel was very clean and pretty, our room too. There was no window in our room, it was in the basement. So it was very annoying because we could not see outside. Another problem is the electrical outlet. We are French, so we need an adapter to charge our phone and the hotel did not have one. So we went to buy some, but when we got home, we realized that the electrical outlets were not working. The wifi also did not work. it was really a bad experience but we nevertheless enjoyed our trip.
First of all the place is under construction which is a good thing. But they need to up their game big time! First, no wash cloths. The towels are like sandpaper. There's no soap, just a gel in a container marked shampoo. There are ants and bugs in the bathrooms. While I was in bed, an insect fell from the ceiling onto my chest. The beds were made up nicely, but the sheets were not changed. Tissues boxes were not refilled. I really don't consider myself picky, but I do expect the minimum. I would never recommend anyone to stay here, nor will I ever return. Could be a nice place but they need some lessons in general hospitality.
the hotel is quite nice and cozy, clean rooms, simple, easy to find, we had continental breakfast included in the offer, were good and with many choices, AC in the room, everyday changing of the lingerie, fresh towels every each day, there is a bus stop less than 50 meters away from the hotel, you can get easily to crystal palace train station by walking 1 km and commute to central London in approx 50 mins ps: very friendly staff
Stayed for 2 nights with my family. What an improvement from 10years ago. Understandably, we were forewarned about the construction work taking part on sight prior to us completing our booking. Beautifully decorated room & building, reliable room service & friendly staff. Well worth the price.
lots of construction work that looks to be nowhere near complete, long walk to our room, through narrow halls and up very old narrow stairs. finally found the room and OMG very small,. paper thin walls as I could here the people in the next room like they were standing beside me. At night guests are rude, slamming doors and running from one room to the other.. 2 Tube stations which are both about 15 minutes walk, plenty small cafes and general shops which are all within 5 minutes walk, About 45 minutes into central London. , quiet honestly I would advise to stay clear as its too far out of the way and just not worth the money.
need to stay a night away, booking was easy, however, i had to change the booking as i had the date wrong, it was very easy to do as i booked on the booking.com webpage, and advised that bookings cant be changed. i contacted the reception and they were very kind and understanding. The room was clean, with the essentials, o had a decent night sleep, the only issue was that the hotel has a smell of damp and smoke even if the room is a no smoking one.
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