Best Western Maitrise Hotel Edgware Road,  Londres

2.5/5  - based on 105 guest reviews.
346 - 348 Edgware Road, W2 1EA, London, Great Britain - See map
+44 0207 7241138 +44 0207 6258536



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> Room 1

1 adult


Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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TripAdvisor Traveler Rating
based on 106 traveler reviews
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Best Western Maitrise Hotel Edgware Road is a brand new hotel featuring 22 modern and contemporary bedrooms as well as an onsite coffee shop. Opened in September 2015 the hotel features all of the mod cons you would expect of a 3 star property. Coupled with its excellent location in central London, the hotel is ideal for both business and leisure breaks.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 106 guest reviews
Business Business 23
Couples Couples 52
Family Family 13
Friends getaway Friends getaway 9
Solo travel Solo travel 4
Sleep Quality
Best Western Maitrise Hotel Edgware Road,Londres
  • 5
    « Excellent Stay »

    Stayed there last weekend when the Royal wedding was on. Hotel is spotless and staff is very friendly. Had a room in the basement with no window, don't understand what people are complaining about, why do you need a window in central London? Air-conditioning worked well and breakfast was ok. Well done

    « Best Western? Worst Western more like! »

    I came to have the misfortune of staying at the Best Western Maitrise on Edgware Road in London whilst attending a course with work. The experience from start to finish was nothing short of farcical. The reception for the hotel was located in the corner of a coffee shop, which as first impressions go, was a bit bizarre. I checked into the hotel with 2 other female colleagues at approximately 20:30. Upon arrival the receptionist asked for identification that he would photocopy and keep on file. Initially, myself and my one colleague reluctantly handed over our driving licenses. My other colleague queried the reasoning behind this and tried to confirm how long our details would be ?kept on file?. The receptionist was not able to provide any explanation for his request, except that it was ?security policy?. We asked to see the security policy and to have an explanation as to how holding information from our driving license would make our stay in the hotel more secure. The receptionist was not able to provide any further assistance. We asked to speak to the hotel manager, the receptionist said that ?he was not allowed to contact him?. We asked if there was a telephone number we could use to contact the manager; the receptionist was not willing to give this information and instead gave us an email address and said that he was not to be contacted out of hours. We queried what would happen if there was an emergency, to which the receptionist replied, ?that's different?. Due to the vagueness of the receptionist's response to our questions, we asked to have the copies of our driving licenses back ? the receptionist found the copies and returned them to us. Obviously not a mandatory policy as we were all allowed to check in without our identification. As we booked this hotel through our organisation ? a contract held with the hotel through Redfern, I cannot understand how further identification would be required. We were then given the keys to our rooms. All of which were in the basement ? not ideal but I do recognize that many London hotels do have basement rooms. We took the lift down to the basement, as the lift door opened we were greeted with a stagnant smelling corridor. We all went into our respective rooms: ? My one colleague's room was small (you had to walk sideways to get around the bed) but again, this isn't too out of the ordinary for London. We noticed that there were a number of doors in her room ? one for the bathroom, one for the wardrobe and one was a sliding door that gave access to a staff area. This door was adjacent to my colleague's bed, so if this door was opened someone could fall directly onto her bed. ? My other colleague's room was infested with flies. We killed as many as we could, but they just kept reappearing. I'm not sure if they were accessing the room through a vent as the room had no windows. ? Fortunately, my room was the best of the three, however there were some dirty marks on the wall, a broken plug and a questionable stain on the carpet. We went up to reception to complain about the rooms and to ask to be moved. The receptionist explained that it was not possible to move us to any other rooms as the hotel was full, their sister hotel was full booked and all other hotels in the area were full. My colleague with the adjoining door in her room said that she was not comfortable sleeping in a room that could be accessed by hotel staff. The receptionist's response was that he could ?put a note on the door asking people not to open it?! That's all he could do. My colleague stated that she would not be sleeping in this room and would prefer to share a room. My other colleague then proceeded to complain about the flies in her room. Again, the receptionist was quite dismissive as there wasn't anything he could do about it. My colleague asked if it was possible for someone to go and clean the room (as there were a lot of dead flies) whilst we went out to get some food. The receptionist agreed to do this. Upon our return, we asked the receptionist if he had cleaned the room, to which he replied ?no, I didn't feel comfortable cleaning someone's room without their permission?. We all reiterated to him that we had asked him to clean the room whilst we were out. He then suggested that he could come down with a can of fly spray to kill any of the remaining flies. We all went down and witnessed the receptionist kill at least 10 flies with the fly spray. The problem now was because the room had no windows, it smelt strongly of aerosols. As it was now approaching 23:00 and our course was starting at 9.00, we decided that we weren't going to get any further with the receptionist and retired to our rooms ? with my colleague and I sharing my room and my other colleague occupying the fly infested room. Needless to say, none of us slept well and we left our rooms as soon as was possible the following morning. A main deciding factor for us staying in this hotel was that it offered breakfast. We weren't sure if refreshments would be provided at our course so were keen to have something to eat before we checked out. The breakfast, lived up the expectation that had built throughout our stay. The ?continental breakfast? consisted of some artificial rubbery cheese that was sweating in a Perspex box in the sunlight, natural yoghurts and soft cheeses that were also in Perspex boxes (not refrigerated) and were at room temperature. There were a couple of shop bought cereal bars on the table alongside some shop bought sliced bread that you had to toast yourself. Unsurprisingly we didn't hang around and checked out as soon as we could. I have stayed in many hotels over the years but this one has failed in every respect. I cannot believe that three women would be expected to stay in facilities like this on a business trip. The lack of any cooperation or customer service from the receptionist (who appeared to be the only person working there) was deplorable and I have and will continue to discourage anyone from staying at this particular hotel in the future.

    « Just awful in every way »

    On Tuesday 6 March after travelling by train from South Wales, I and two colleagues arrived in London. This was a business visit for a training course taking place on the 7 March. This hotel was booked due to its proximity to the venue and offer of breakfast for a reasonable price within the organization policy. After walking from Paddington Station to the Hotel we arrived at a coffee shop entrance which was in fact was the hotel reception. I was very shocked by its reception area placed at the end of the coffee shop counter but continued to the receptionist asking if we could check into our rooms. My two colleagues were asked for ID as part of the ?check in' process, this ID was then photocopied. This didn't feel right so I challenged the receptionist, asking him why he needed the ID, why this was photocopied and how long the ID would be retained. The receptionist could not answer my questions and insisted that it was for security as per policy, when asked this policy couldn't be provided. I doubted this and asked if I could book in without providing ID and if we could speak to the manager. I was shocked and disappointed when told that we were not allowed to speak to the manager, but could email him. The receptionist then agreed to check us in without ID and my colleagues requested that he return their ID photocopies. We were given the keys to three double rooms in the basement, not ideal but if clean and safe this wouldn't be an issue. We all went off to our rooms hoping that we could freshen up, go for food and settle ready for an early start the following day. Unfortunately, this wasn't the case, the experience got so much worse! On arrival to my room which was on the right, through double doors and one of just two rooms on that side of the basement. The room was exceptionally small and full of doors with little space around the bed. One door was the bathroom, one a wardrobe, one to exit and finally one large sliding door right next to the bed, which gave access to the staff room next door. My colleagues room was infested with flies, I went to inspect with her and we attempted to kill as many as we could but they just kept appearing. Some even came out of the bedding when disturbed. My other colleague had the better room with only a few flies, a broken plug socket, stained carpet and marks up the wall. This was not acceptable so we went up to reception to see if we could be moved to different rooms. The receptionist explained that there were none available. I asked if we could be moved to another best western hotel but then advised that their sister hotel was also fully booked. Again, we asked to speak to the manager and were advised that this was not allowed. I asked for the receptionist name ?Konstantinos Berntilas' and for the mangers name ?Phillip Weiss'. I asked, ?if I told the manager that we were advised that we were not allowed to contact him', if he'd be surprised and Konstantinos replied ?no' which I feel is terrible customer service. I explained that I didn't feel safe to sleep in my room because of the access door, Konstantinos offered to put a note on the door asking people not to enter. I explained in shock and disgust that this was not acceptable, was not good customer service and Konstantinos just replied, ?thank you' and smirked at us. We asked Konstantinos if he could clean my colleagues fly infested room while we went to get some food. He agreed and off we set. On our return, we asked Konstantinos if the room was ready and had been cleaned and his response was ?no'. When asked why he explained that he was not allowed to enter the room without the permission of customer. Again, poor service as we had given the permission but there was no attempt to do anything. We asked that he come and help us while we were in attendance, he brought a canister of fly spray, filled the room with the spray, killing as many flies as he could but left the room unvented and with dead flies everywhere! At this point we knew that we couldn't raise our concerns as they would not be listened to and would not be dealt with as Konstantinos just didn't care about our stay. I didn't use my room, opting to share my colleagues room instead. We didn't get to bed until gone midnight at which point we spent time reading the trip advisor reviews feeling devastated, tired and in a hopeless position. We ended our stay with a breakfast which was limited, stale and the chilled items left to go warm in the sunny window. This is the worst experience of hotel customer service, safety and cleanliness I have ever experienced.

    « Why not? »

    I booked this hotel the day before for a last-minute stay with my daughter. The room was clean but without a window - I asked if I could be upgraded to a room with window and they very helpfully moved us. The room was clean and decent, the bed was comfortable, bathroom was very nice, no noises or disturbances, the breakfast was good enough - all in all, this is a decent hotel and I would stay here again for a quick and cheap London adventure.

    « Great location »

    Great location - close to underground stations and buses to all of the major tourist locations. Friendly, helpful staff and cozy room containing comfortable bed and great shower. Would definitely stay there again.

    « Perfect for a mini break »

    Very cheap for London prices, lovely clean room in the centre of town, restaurants and pubs nearby, lovely staff, would defiantly use again, easy walkable to nearby attractions, had no problems at all.

    « Hotel »

    We Stayed here for one night lovely little hotel, room was very small but the price was very reasonable breakfast was lovely. The staff were lovely and very helpful too. The underground was 2 minutes away great location would recommend

    « Did the job... »

    Not a bad little place. We booked this hotel for New Year's Eve as we were flying from Heathrow the next morning and wanted to celebrate new year in London. The hotel appears from the outside to be a cafe however this is also the entrance. The staff were friendly but our room was pretty small! No windows also on the bottom floor, however it did the job for a pleasant nights stay.

    « Met my expectations »

    I was nervous due to the negative reviews, but considering price, location and quality, we were pleasantly surprised. We had a room on the second floor, it was small (but most hotel rooms in London are small at this price range), but it was renovated, clean, relatively quiet and a fantastic shower. It's a 10 minute walk from Hyde park and Buckingham palace. We love to walk, so we were happy with the location. I'm super friendly and was nice with the staff, in spite of other reviews, I found them very nice and helpful to me. If you're looking for a clean budget limited service hotel in central London, this is a great place. But please, don't expect to pay central London budget prices and expect a W or Sofitel. Lastly, breakfast was average (good to get your day started), but it comes with a coffee from the 1st floor cafe, best coffee I had in London during this trip.

    « Poor state of repair and dirty room with electrical concerns. »

    Booked this through late and thought the 3-4 rated reviews may be þhe odd one off but I was wrong. On arrival here I struggled to find the hotel and that was because you enter the hotel through a coffee shop which is also where breakfast is served. On arrival the staff asked for my photo I'D which she then photocopied! I questioned this and was told it was hotel policy which I agreed to query later as I would have been unable to have the room without allowing this. On entering the room I checked the bedding and found a hair in the bed which freaked me out a bit but I only had a short time before having to leave for the theatre so justified this to myself with 'maybe this was dropped as staff made the bed!'. On returning late from the theatre the coffee shop was in darkness but the front door left open with no sign of anyone working on reception. I went up to my room and having got settled into bed my partner flicked the bedside light off and the entire room tripped leaving us in darkness. Using the light on my mobile I managed to call reception but no reply. I waited a further 10 minutes then tried again and got through to a man who came up and was unable to get the lights and power back on within the room on the fuse box so left the room and within minutes he managed to get it back on. The male staff then told us not to use the socket again as it was dangerous (it wouldn't even turn back on!). I explained to the man about the hair in the bed and stains on the covers and he said it was nothing to do with him as he was just staff and I needed to raise any issues at a later date. Other issues within the room included the following: Side of the sofa was detached. Blood stained bedding and pillows. Hairs in the shower tray. Socket near kettle only worked intermittently. Bedside cabinet damaged and on floor. Air condition unit only blew out cold all night. Dust on carpet edges Stains on bathroom door and skirtings Laundry bag outside our door on arrival and until we left. Cleaning staff entered our room while we were still there! To name but a few! This place really does need work and at £107 for the night, not what I expected sadly. I have raised a complaint through the Resolver app and will await a response from Best Western but this place needs a huge overhaul.

  • 1
    « Small, Unfriendly and Basic »

    Unfortunately stayed here for business as it was short notice and near my customers. Unfriendly staff who were grumpy and annoyed by basic requests like asking for the iron so I could do my shirt. My company had called in advance of my stay to confirm they accepted 3rd party payments which they confirmed, yet upon checking out was told they do not and as I could not verify who my company spoke to they denied saying this. Again with a bad attitude. The room is tiny, walls thin and the quality of the fittings are shoddy at best. The area is also pretty rough.

    « Overnight stay »

    Myself and my daughter stayed for one night here . After reading the reviews I was very scaptical about our stay but I was pleasantly surprised. Ok the room had no window but it was clean . The bed was comfortable and the shower was amazing. Although we hadn't paid for breakfast it looked more than palatable. The staff were plasent and helpful. The only negative thing was we left our bag in an unused room for a day while we went sightseeing only to return later to find said bag outside in the cafe . In this day and age I did find this quite disturbing and checked the bag thoroughly before setting off.

    « Grim »

    Without doubt this is the worst hotel I have ever stayed in. Firstly, there was no window in the room - something we were not made aware of on booking. To make matters worse, the air con did not work properly, which made the room uncomfortably warm. The throw on the bed was filthy and had a disgusting brown, congealed substance on it. However, the worst thing of all was the staff. Especially the two women in the cafe in the morning. After an awful night in an awful room we got up for breakfast. As there is a cafe on the ground floor, we thought breakfast might at least be enjoyable - how wrong could we be. We sat ourselves down and the two women working behind the front desk didn't even acknowledge us or ask us if we would like a drink. I could understand this if the cafe was busy, but it wasn't - it was empty. There was a small table laid out with the 'continental breakfast' - a few supermarket cereal bars (they were still in the wrappers - Tesco value) and fake 'cheese' slices. Not being able to stomach this, I walked up to the woman behind the counter to ask if we could have a coffee at least. She miserably agreed. We presumed they did not offer a cooked breakfast, as there were no signs for this or menus, and no one came up to take our order or explain what else might be on offer. Deciding this was strange for a hotel- especially one with a cafe - we asked again. Behold there was a menu for cooked breakfasts, which the woman took out of a folder, hidden away in the office, and begrudging gave it to us. After such rude service we decided to leave and voiced our annoyance on departure. The two woman quite clearly didn't care and didn't even give us an apology. These two women should really consider looking for another job, as they quite clearly do not want to be there and have no regard for customer service. Avoid, avoid, avoid. This is the type of place that once you leave you feel you need to re-shower.

    « Like a dirty prison cell »

    Booked the room over the phone, and turned up late and tired. Just wanted to get in and go to sleep. On getting into the room there was a very unpleasant stain on the sheet - which I really didn't want to examine in to much detail, so carefully removed and bunched in the corner. The room had no window (which had no mention upon booking) the A/c wasn't working so an extremely hot and uncomfortable atmosphere in the room - difficult to breath let alone sleep in. Upon sitting down for breakfast, we were not greeted by the staff. One of which just sat behind her computer offering no help and showing no interest. The breakfast was clearly just picked up from Tesco - clear because most of it was still in Tesco Value packaging. Upon complaining on departure, mentioning the stain on the sheets, the poor breakfast, the uncomfortable atmosphere in the room. She as good as shrugged her shoulders and said "I know, and I don't care.". Wish I had read the comments on here before booking. It's clear I'm not the only one to have experienced these issues.

    « One of the worst hotels I have ever stayed in. »

    I have never stayed in a worse hotel in the UK. The whole experience was very negative and I would never stay here again. We arrived late (2am) after a delayed flight. The hotel looked closed and we had to ask someone if it was open and where we could check in. We were given a room that was extremely small and dirty. We just wanted to go to sleep but when we pulled the cover back we found a white congealed substance on the bed cover (I will try to include a picture that I took). We complained to the front desk and the member of staff brought a new bed sheet and told us to change the bedsheets ourself. When we refused he was visible annoyed and then said he would find us another cover from another room. Eventually he came back and told us that we had to move rooms. We were put in a slightly bigger room but that also have stains on the floor and the sheets were not totally clean (however far better). At this point in time we just wanted to sleep but my wife had to sleep without a cover because she felt so uncomfortable. We set an alarm for earlier than we would have because we just wanted out. In the morning both of us woke up early (6.30am) because we just didn't feel comfortable. I got up and tried for the first time to log into the wifi which did not work and said our code had expired, we had never used it. I went to use the shower but it was very cold even on the hottest setting and had no pressure. We left as soon as we were ready. When we explained how unhappy we were with the stay the new member of staff didn't even apologise and just said, "Yes you got another room though". When we mentioned the wifi she said it was our fault and we should have mentioned this at night. Overall this was a really negative experience and I would never stay here again.

    « Good location »

    Staying for a few nights in London with a friend we decided on this hotel for the first night. As previous reviews mention it is in a coffee shop so checking in is a little different that what you'd expect. The room we stayed in was quite good for a London hotel especially for the price. It is starting to look a little worn in places and the room was so hot due to the air con not working correctly which led to a bad nights sleep. We went for the additional breakfast option. This is a continental breakfast for an additional £10 per person. I felt this was quite poor value for money for something so ill equipped and basic (No cutlery, milk, hot water for tea, Jam etc) It's 'Ok', good location and reasonably price for London.

    « Nice stay in the heart of London »

    The rooms are very small, but it is expected for London. The entrance is a bit tricky to find as it is through a coffee sbop. But it is 2 minutes away from the Underground, very clean and quiet. A good place to stay if you don't want to pay too much and still be close to all the attractions.

    « Pleasant stay »

    I booked this hotel via then read previous reviews which i was horrified with. I usually stay at 4/5 star hotels I attempted to cancel my booking with no joy and had no choice but to stay here. On arrival yes it does look like a cafe from the outside however the room was fine, clean and staff were nice. The rooms was very small and air con worked intermittently . It was very warm . Room service and cleaning service was good. Breakfast was very basic and could use some improvement . Overall I wouldn't go with previous horrendous reviews it was fine for my two day trip . 2 min walk to edgeware road station underground .

    « Entry to the underworld... »

    A rare trip to London and am usually careful about where we stay. This popped up on and seemed a good price. But I didn't read trip advisor so that'll teach me... Hotel was part of a cafe on the ground floor, all looked smart and nice. Then they told us to go to level -1 so the basement beckoned. The room was clean and smart. But we have cats and couldn't have swung one... It was so small one of us had to sit on the bed out of the way for the other to move around. And the same choice of disinfectant as Virgin Train toilets was unfortunate and to be honest it was like it just masked the smell of other peoples poo. It was a smell we couldn't live with even for the limited time we planned to be there. And as we in the basement, it didn't have a window. This was not made clear when we booked or would have gone elsewhere The young woman on the desk was very helpful but couldn't move us so we left for another hotel. We appreciate that basement rooms are not uncommon in London however it would be useful to say in advance if this is what is being booked. Some people really don't like them and most people would like to know. And please change that disinfectant...!! We never did find out where the locked door in our room led to!! The ministry of magic? A Virgin train? We'll never know...

    « Oh Dear »

    Overly hot room with terrible air con, the room was so noisy I checked to see if I'd left the windows open, could even hear the pedestrian crossing beeping, cleanliness not too special we found a newspaper dated 23 Aug and our stay was 2 weeks later and then there was breakfast, cold coffee served in flasks when it's a coffee shop, toast for two on one plate, visit London frequently, only good thing about their hotel is how close it is to the tube

  • 1
    « Absolutely dreadful »

    We walked past this hotel whilst looking for it as it looks like a coffee shop - which in essence is what it is masquerading as an hotel. Photographs are deceiving making it look far more spacious than it actually is. The rooms, whilst ok, are exceptionally hot - and that was with the air conditioning on - so we spent two incredibly uncomfortable nights in this place. On top of that the noise from the Edgware Rd is so loud we thought we'd got the window open - we hadn't - so traffic and sirens was the order throughout each night. Breakfast on our first morning was beyond appalling. Tables had not been relayed following earlier covers, had to ask twice for cups and saucers. Supplies not topped up so had to ask for boiled eggs. Coffee stewed and luke warm. Asked for brown toast - somebody had to run down to Sainsburys to buy the bread - then served same bread barely warm and passed it off as toast. No side plates. Then once we'd given up all hope and had eaten said 'toast' the boiled eggs arrived! Shambolic. My advice would be to steer clear of this place - there are many other hotels to chose from. This one wouldn't make anyone's choice list

    « Glad it was free... »

    If I hadn't have booked this hotel through the Best Western phone service I wouldn't have believed it was linked with any brand or global standards but as we were only in London for a couple of nights and I used my points to make the booking the room was in essence free... We were glad also of being upgraded to the family suite as there are 4 of us on the trip but a small double bed and a single that was just big enough for our 7 year old son wasn't really what was expected from this global chain. The bathroom was fitted out ok but it would have helped if it was actually possible to open the shower door and sit on the toilet without wedging yourself in but as the room was so small ... Breakfast was a 'continental style' but was limited to 1 of each item and hamburger square cheese but the staff were friendly enough and despite trying to charge for a decaf coffee on the first morning attentive and pleasant... Night security was very evident and although the door to the room did lack a chain or similar was comfortable with the arrangements. The beds, despite being small were actually fairly comfortable but as I have no idea of the actual rack rate (nor will I be looking) I couldn't comment if good value for money. Great location for access to the subways and with a bus stop outside very easy to get around town on public transport but be aware that the area is not what some people would expect from being 'in London' and so close to national landmarks and open spaces...

    « London trip »

    Here on holiday, stayed 2 nights in the hotel. From the outside the hotel doesn't look great as it's situated in a cafe with reception in the corner of the face however we really liked our room. It didn't have any windows and we were in the basement (if that bothers you make sure you tell then when booking to get a alternative room) the room was modern and clean, shower was fantastic as we're the staff who were helpful. It was really closer to lord crickey ground and madam tusades and easy to access the underground stations to most of the city. As a relatively cheap base to explore London I would come here again.

    « Uncomfortable, small, unhappy »

    We too, like some reviewers were handed a basement room with no window - not what is advertised for a standard double room. The room itself was tiny, we could barely move around to get dressed etc. I had an awful night's sleep as the bed was too small and a hard mattress. The snoring from next door's room was dreadful as the walls were paper thin. I was terribly unhappy with our stay, would not recommend. The air con did not work at night so we were really hot too.


    Now given this hotel advertise themselves as a '4 Star Boutique Hotel', my experience was far from what I was expecting. As a business traveller I stay in London Hotels on a weekly basis but this, I must say, was an experience !! Having checked-in, at what appears to be a 'Coffee Shop' I was given the keycard to my room.  The room was in the basement which I didn't think too much off as many London Hotels have rooms in the basement.  However, to my astonishment I opened the bedroom door and walked into what I can only describe as a 'modernised bunker / prison cell' !! The double bedroom had nice decor and was very small but what's worse, it had NO WINDOWS at all!!! Needless to say I was a little shocked so went back to reception to ask for another room, only to be told they were fully booked. Now, I am sure they have some nice rooms too, (with windows), but as a 4 Star Boutique Hotel they should not be selling rooms with no windows! Guests should be told in advance if they are going to end up in one of these rooms. So BE WARNED !! You could end up in the basement like me!  If you prefer to take the risk, then good luck,  but I certainly will not be staying at this hotel ever again!!

    « test match overnighter »

    good situation for lords , comfortable room . good nights sleep and plenty of local good quality restaurants for an evening meal in easy walking distance.20 minutes walk to Lords in the morning , about the same to Baker st station

    « Good and bad points »

    I had read the reviews before I booked the hotel, so I was aware the rooms were small and next to a main Road. Having stayed at several other Best Western hotels I feel that it is fair to say this one does not live up to the standards we have previously received. The website stated check in from noon but when we arrived we were told there was no check in until after 2pm, the receptionist was, I feel, quite rude and the conversation took place in front of a coffee shop full of customers! I took a screenshot of the website which confirmed it said noon. When we got into the room it was small as expected, but had everything you would expect and the air conditioning was great. There is not a lot of room at the window side of the bed. When we arrived back at the hotel in the evening the lift was not working. In the morning breakfast is served in the coffee shop amidst the coffee shop customers, it consisted of juice, tea, coffee, biscuits, jam, boiled egg, croissant, pain au chocolate, waffles, toast, cereals, salami and peppers, yoghurt, fruit and cheese. The problem with leaving the food out was the biscuits were soft and the cheese and bread were hard. Also the next morning a fellow guest received a full hot English breakfast which was not apparently on offer to anyone else! The second day the air conditioning seemed much less effective for some reason, maybe it is centrally controlled? Across the road there is a big building site where work starts from about 7am and there is a pedestrian crossing just outside which beeps almost continuously. The hotel is four stops on the tube from Oxford Circus. The area around the hotel is multicultural. The tube station is just a couple of minutes from the hotel. This is not a terrible hotel, it just doesn't live up to the expectations we had following our previous experience of the Best Western brand. It is basically some nice rooms above a cafe in a vibrant and noisy part of town, there are no communal lounge/bar areas, you are either in your room or in the coffee shop.

    « Prison cell »

    No window! Poor service. Smells. What a dump. Worst hotel e,experience I have ever endured. Room was 10 x 10 no window marks on wall. This room should not bed allowed to be used as a bedroom. And it was not cheap!

    « Good location, small room, could do with a paint »

    Perfectly suitable for one night and great for transport links. The room was small and walls needed repainting but the shower was good and bed comfy. Didn't have breakfast included and didn't look very appetising so we didn't pay the extra. First room we were given was a lot bigger but did not have a window so we asked to move which was accommodated quickly and without fuss.

    « Horrendous response to complaints »

    We are usually relaxed and easy going when it comes to hotels. Although we like to stay in the better places, I try to take the odd mishap in my stride if ever occurred. Upon arrival on Friday afternoon, we were told we would have to stay in the basement as the higher floor rooms were under some sort of construction. I asked was there no way we could get a room with a window due to my girlfriend being pregnant but the lady at reception said this was not possible. We made our way to the room to find the lift was not working and the receptionists gave no clear direction to how to get to our room with the only clear stairway going up. We thought we must have to go up to get to the access to he basement floors. Upon lugging baggage to the 4th floor we knew we were wrong. I had to drag mine and my pregnant girlfriends cases down what can only be described as a "tradesman entrance" to the basement floors. Boxes of wet roll paper and cleaners appliances left in the corridor. The rooms were not too bad, pretty clean but small and basic. They were ok for 2 nights stay in London. But the biggest problem, no windows for any natural light or fresh air. This was really unpleasant after paying close to £300 for 2 nights stay. Upon arriving back at our room for our final nights sleep last night we got showered and ready for bed. After tossing and turning for maybe 1 hour or so I got out of bed to realise the A/C was not on. I've tried to turn it on a couple of times to no avail, it was not working like it had been on the first nights sleep. So now we had no windows to get some cool air circulating into the room and no air conditioning. Me and my girlfriend were really restless but due to her circumstances I did not want the inconvenience of her having to get dressed and to sit up until silly o'clock waiting for somebody to come and fix the problem. Upon check out this morning I let the receptionist know about the problem and that we had a really bad night due to this. Her response was very underwhelming as she said, I'm sorry to hear this you should of let us know and we would had it looked into. But thanks for letting me know so I can get it fixed. I explained I didn't not think it was appropriate to disturb my partner and did not think anybody would come at at this hour to try and fix the problem. She did not respond to this and thanked us for our stay, I am deeply dissatisfied by this as a frequent commuter to London I will certainly not have this hotel as a choice of return!

  • 5
    « Perfect! »

    My boyfriend and I stayed for two nights whilst having a weekend in Central. We couldn't fault the hotel at all. I noticed a few people that have left reviews have complained that the hotel goes via a cafe and that the reception desk is in the cafe. Personally, we found that quirky and homely. The website clearly states the hotel layout/access so to complain about that is ridiculous in my honest opinion. I also noticed people complaining about the traffic noise.. YOU'RE IN LONDON!!! It is hardly the hotels fault for outside noise. I always make sure I pack ear plugs for this reason and I have no issue doing so. The room was small, but a large room would have been unnecessary. The over head shower was GLORIOUS. The air con system was perfect. The bed and pillows were heavenly comfortable. The staff were lovely and friendly. Will definitely be staying again when we plan weekends in London.

    « Small rooms, but everything in it. Rooms on street side are too loud. »

    Small Hotel with a nice café downstairs. Convenient location, buses and tubes very close. Many oriental stores with Halal Food. If you are not used to noise at night, avoid the rooms to the street side, because all rooms have very old windows and are not doppel glazed and during my stay (June 2017) there was construction across the street. It was unbearable in the morning!

    « Good location »

    Great location close to Edgeware tube station. Bedroom was small but perfectly formed. Air conditioning ok - not too noisy. Bed was comfortable. Shower was good Location close to a M&S as well as Tesco, Sainsbury's & Greggs. Staff were pleasant

    « Small but just the job..! »

    I have stayed at this hotel 3 times now & will stay again as long as there is availability. I have to travel to London every couple of months for work & this hotel is just around the corner from site. It is a short walk to Marble Arch & Oxford Street so getting about is a breeze. The rooms are small but all I need is a bed for the night so that's fine by me. All of the expected amenities are in the room, the staff are friendly enough. Overall just the job for an overnight stay.

    « Just don't »

    Just don't. We arrived at 10:45pm on a Saturday night to be told they had given our room to someone else. They advised they had a room for us at another hotel and that they would cover the cost of a taxi. Asking us if this was okay, we didn't really have an option as we had no mobile/ data service having come from Switzerland that day. The hotel they had arranged was in Wembley which was a 30 min taxi ride to somewhere we knew nothing about and had no wifi. So unless you want to turn up and discover you don't have a room, stay elsewhere.

    « Nice »

    The hotel was lovely and the receptionist treated the most beautiful, especially the employee Elodie. I would recommend staying at this wonderful hotel. The room is small how many hotel rooms are. And fit for a couple

    « It's better than you'll read in other reviews »

    I couldn't get in anywhere else, & booked this with full knowledge breakfast would be continental, which I hate. BUT, the rooms are lovely, a bit on the small side, but nonetheless, lovely. Modern, efficient & comfy. Good wifi, too. The breakfast, still it's continental, but I opted for toast. It's what I have at home, so no biggie, really. If I had to stay there again, I wouldn't be disappointed. It isn't noisy, as others have said. It's actually very nice. it's just different.

    « Aviod »

    On arrival you would be shocked to find the reception is in a coffee shop. I was asked for ID upon arrival and when I questioned this I was told it was policy. They were happy to accept a nectar card as I was not happy showing anything else. The room is very small and right outside the lift and by a very busy crossing. I can hear people talking and the crossing beeping every 30seconds great ! I asked to move rooms and was told no! As a single white female I don't really feel safe going outside. Not a good hotel. Lets hope breakfast is amazing!

    « A not to be repeated experience »

    Well appointed room But in the basement and NO windows ! Bedside lights didn't work Lots of noise from other people and heating/cooling system Breakfast poor - stale croissant - nothing hot. Convenient for my meeting the next day. Won't be staying here again

    « Disappointing »

    We booked this hotel because location wise it worked well for us. We paid £80.00 per night for a double room. Good points: Bed was very comfortable, reception staff were friendly. Bad points: Incredibly noisy - opposite a building site and pedestrian crossing but far worse than that was the constant loud bangs heard throughout both nights and early mornings from inside the building (we suspected this was caused by doors being closed/slammed) - very irritating. Bathroom was not particularly clean and room was incredibly small. I would not book this hotel again.

  • 1
    « Avoid »

    The rooms are tiny, when I say tiny I mean tiny. Staff couldn't give a monkeys about anyone that stays here. Breakfast is awful , sits out from about 5 am , runs out of pastries about 830, it's only a continental breakfast so how hard can it be. Cold coffee stale biscuits, curling cheese and ham YUK! Air con doesn't work, room boiling hot . Plus points . Very near tube , shower has good pressure. Would never ever stay again ! And I've stayed in contractors hotels, at least they care !

    « extremely noisy location »

    this hotel is situated on a very busy road and is quite difficult to find as it looks like a coffee shop.the reception is in the coffee shop and this is where breakfast is served with members of public coming in and out.the room was small but nicely decorated but the sink had a huge chunk out of it and the plug didn't work.the shower screen was jammed and very sharp.a vacuum cleaner was left outside the room hooked over fire extinguisher and blocking fire exit all night.the traffic noise and pedestrian crossing noise kept us awake all night.the continental breakfast selection was very poor and stale.

    « Poor from start to finish »

    the check in desk, if you can call it that, is a tiny table in the corner of a coffee shop. On arrival the receptionist claimed we had no reservation even though I had a cope of the confirmation email in my hand. I had upgraded to a deluxe room which was not available. Had to speak to BW reservations who said it was the hotels fault, they eventually found a room. It was tiny, my husband had to go in the bathroom so I could get round the bed. The breakfast was also rubbish, it was dried out and stale. All in all a terrible hotel, with rude staff and totally unorganised booking in system.

    « Not what you anticipated »

    Me and my boyfriend stayed here for 3 nights for my 21st birthday getaway in London (we've never been London before). It wasn't hard to find, after you get your head round the underground, however the hotel itself is mainly a coffee shop with some rooms to stay in. We stayed in the basement with no window, which we didn't really mind cause it's not the nicest area to be looking at. The reception is a small corner of the coffee shop. We got into our room and our kettle was missing and the website and guest book quoted we would get a hair dryer, which was also missing. So we asked to have both and the lady knocked on our door to give the items. The kettle, however, when plugged in set the electrics off. She kept asking us for a light but our phones had died so we were standing in pitch black trying to look where the electrics were (she didn't know herself). My boyfriend then remembered he had his surface on him so used that as a light. She eventually got the electrics back on but then tried the kettle again for it to go off again. There was a door next to the bed locked and I asked what was inside and the lady refused to tell us, saying that it didn't matter... well no that's just weird, you could at least tell me what is behind the door. The socket next to one side of the bed wasn't screwed in properly so therefore dangerous to use. Overall, we didn't really care as much cause we were out and about the majority of the time. On the last day, I decided I wanted a full English breakfast because I remembered seeing a poster advertising it in the coffee shop. When I asked to have one, the lady said no I had to book it because she didn't have the ingredients... I'd say try staying somewhere else, not just because the hotel itself, but the area isn't the nicest.

    « Windowless Room, Small Bed »

    Having the reception be in a tiny corner of a coffee shop was a surprise, though not really a problem (though the background music was loud enough that I couldn't hear the receptionist very well). Our room, however (105), had no natural light at all - there was a tiny skylight in one corner but that appeared to have been covered up by builders doing work next door! The bed was also surprisingly short. I am slightly taller than average (6'2), but not excessively so - I've never slept in a bed where my feet stuck over the end before! Overall, fairly disappointed - we didn't pay a huge amount, but at the same time I could have paid the same amount for a budget chain with a bit of daylight and my toes not getting cold.

    « Best Western Maitrise Hotel Edgware Road »

    Located at a very busy "Multicultural" road across from a Police Station, the first impressions where mixed. It looks like a coffee shop and has no indication outside it is a Best Western hotel. The hotel reception desk is in the corner of the coffeeshop. However, the rooms are small but very good and comfortable and well appointed and have obviously been recently renovated to a very high standard. Double glazing keeps the noise from departing police cars sirenes down to a minimum. Internet access is very good.

    « Horrible »

    My wife and I had the misfortune to book ourselves into this 'hotel' on our return from a holiday to celebrate our silver wedding anniversary. The reception desk is a small table in a corner of a coffee bar. We were asked to pay before being shown our room and were then directed to a tiny room in a windowless basement. We had to navigate past a very unpleasant toilet to get to our room and also a huge pile of linen bags. The manager refused to speak to us on the phone when we complained to the person on the reception desk . There was not enough room to bring our bags into the room and also have access to the cupboard. We were refused a refund after we saw the room. After 45 years of business and leisure travel I have never stayed anywhere as bad as this. It is not a hotel in the sense that most people would recognise. Many standard rooms do not have ?luxuries' such as windows or enough space for luggage. This establishment is just a few cramped overpriced rooms (many of them windowless) linked to a coffee bar. We saw no other facilities. Comments made by others on Trip Advisor show that many guests have similar experiences. The repetition of platitudes by the manager in response to these comments show that nothing is being done to either improve things or be open about the lack of windows or other facilities. We booked this hotel on the strength of the Best Western Brand. Never again. Avoid at all costs.

    « Great hotel-quiet and comfy »

    Ok, well..I've been here with my boyfriend for 3 nights and I can say that it's exactly what we're expecting for London. The room was a bit small, but perfect to make us get closer :) The location is absolutely brilliant making easely acces to every place that you planned to visit during your stay. We were lucky to get a 'free' must visit places up grade by the reception staff, I mean all the staff were very helpful and kindly. The breakfasts were excellent with a wide selection cold offerings(buffet) and as well with the celebrity 'full english breakfast'. Do not forget that we came to London, right? After that, the hotel provided their own coffee shop at the ground floor, which is perfect for a coffee & cake after you finish your meal. Overall a great find and a great stay...highly recommended !!

    « Avoid at all costs »

    We were due to stay in this hotel for a relaxed weekend away. We arrived in the lobby which happens to also be a cafe (very strange) and given the key to our room. Once we located our room on the basement floor the first thing that struck us was the stench of raw sewage, hoping this was just a passing smell we proceed to our room to find that the door surround was quite badly damaged and had been repaired with tape and that the room lacked a window! BTW the raw sewage stench filled the whole of the basement, obviously a problem going on some where! We went back to the reception to ask to be move rooms, where we were told there was no spare availability and the hotel then tried to send us across London to another hotel which we declined as the hotels offered were not in convenient locations. When we then asked for a refund, I had to spend an hour arguing on the phone with the manager who refused to come to the hotel. He stated that the room was non refundable and that everything was mentioned in the description. I see no mention of raw sewage in the hotel description! I highly recommend everybody avoids this hotel at all Costs. I won't be visiting a best western again.

    « Nice Boutique Hotel »

    This hotel is very small but very comfortable. The rooms are not to big but the beds are amazing . Staff is very helpful and friendly . The hotel is closed to the tube station and to the city centre. The street that is in the front of the hotel is a bit noisy during the day but we are in London where everywhere is traffic. It was fun and comfortable for me to your hotel and I will defiantly come back.

  • 2
    « Weird, run down & worst breakfast I've ever seen! »

    This is a very bizarre hotel - I've never known anything like it. I'll divide the comments into positives and negatives, for simplicity: Positives: Availability of a family room with the child's room separated from the main room Contained all the usuals - tea,coffee,hairdryer,safe etc. Handy for tube station (a few yards away) Free wifi Negatives: Location - terrifying. We felt we were likely to be mugged everytime we stepped into the street. One night was spent listening to a drunk fight outside our windows. Staff - almost completely non-existent. The odd set up in which you check in at a till in the coffee shop means that you never know if staff are from the hotel or the coffee shop. Staff who checked us out were sullen and unfriendly. There are no communal areas - just rooms above the coffee shop. The rooms are very run down. The bathroom was tiny (my 6ft 2 husband struggled to fit in the shower). The bathroom tap wobbled, the tiles didn't fit properly and the floors were dirty. The room had air conditioning, but it only worked sporadically. Opening the windows didn't help because that just meant we had to listen to the fighting and the shouting outside. Breakfast was the crowning glory though - i should have taken pictures but my husband thought that would be rude! It is served in the coffee shop, which is weird because you're also surrounded by coffee shop customers, who are having much nicer food and drink! The breakfast we paid for was called 'full breakfast' on the bill - it actually consisted of a tiny buffet, containing the following items: slices of very bright yellow, visibly sweating cheese, slices of some sort of processed meat, a plate of digestive biscuits, two plates of bread (no toaster), one basket of bite sized croissants and pain au chocolat (cold and rock hard), an uncovered bowl of plain, warm yogurt, a small selection of butters, jams and marmalade (presumably for the bread) and 4 tiny bowls of unlabelled cereals. There was one jug of orange juice, one jug of apple juice and one jug of milk. A jug of lukewarm coffee was also provided. This was grainy and undrinkable - which is bizarre when it is served in a coffee shop with a proper coffee menu. My daughter was fine because she filled up on pain au chocolat but my husband and I couldn't find enough of anything edible to eat. We skipped it on the second day and went to a cafe. I do realise that this hotel obviously has some space and facilities issues - so their breakfasts are going to be limited by these. But charging people for a 'full breakfast' and then not offering anything remotely adequate is a but much. There was no option to have anything warm or cooked - not even toast! On the whole, this was very disappointing. Our trip to London was a family treat and we knew we hadn't paid for 5 star luxury - but we didn't expect the very low standard we found here. Certainly won't be returning.

    « Small room but who needs space in London »

    Next to Bakerloo underground station and walking distance from circle and hammersmith. Location obviously good. Sainsbury next to hotel open 07-23. If you to eat there's only Lebanese restaurant and next door Italian Zonzo is expensive. Our recommendations are Wagamamas but take the tube to Oxford and find Wagamama. Rooms are very small but we only slept and had showers. Shower was clean and desant. A bit expensive hotel but all are in London area.

    « Small room let down by air conditioning »

    The hotel is a bit strange as the reception is actually inside a coffee shop, but that wasn't a real problem - you just need to look hard to find it in the first place. Edgeware Road tube stations are 2-4 minutes walk away. The room was pretty small, though nicely decorated and felt modern. Bathroom a reasonable size with modern fittings and a rain shower. A flat screen TV is on the wall opposite the bed with freeview channels. The free wifi is quite fast. There is a desk in the room, but it is almost unusable as the chair barely pulls out before the bed is in the way. In fact, the bed takes up almost all the room, to such an extend that my wife had to walk sideways to get to her side of the bed, and when she got hot in the night she slept with her foot out of the window (yes - really!). The major area of concern was the air conditioning. It wasn't working in my room (201) on the first evening, and after reporting it, the staff re-started it and it worked throughout the 1st night. The second evening it wasn't working again despite being restarted twice. At 3am the heat got unbearable, so I went downstairs to ask for another restart. The night porter was very helpful, and he came up to my room to try and sort it - but to no avail. So a night without much sleep as there is enough road noise to keep me awake with the window open. The worst part was when I mentioned my issue and lack of sleep the next morning, the reception girl really couldn't care less - and merely shrugged. To summarise, although the room is small, if the air conditioning can be relied upon this might be a decent place to stay. But I won't be taking that risk again.

    « Pretty average »

    I wouldn't class this as a hotel; it's like a small cafe with a lift at the back that takes you up to your rooms Bedrooms - Noisy and warm with a few small hairs on the pillow - apart from that it was clean. The air conditioning doesn't go below 16°, or at least we couldn't get it below. The en-suite was really clean with a powerful shower. Don't expect a big room however as you can see from the photos there is not much room to move. Also they really need to check the alarm as ours had been set for around 12am and scared the crap out of us!! Bus stops a few metres away that take you straight to Piccadilly (number 6 I think) and a few more minutes down the road is Edgeware Road station (not to be confused with Edgeware station). If you're going for one or two nights maximum then I would say this place is alright and pretty handy to the centre but I don't think I could have stayed longer and for the price they charge I would pay a little more for a proper hotel. Staff seemed friendly enough however :)

    « Ok hotel good location and friendly staff »

    We got to the hotel very early so we asked to check in but we couldn't so we understood as we were so early, they took money though with no receipt which was a bit worrying, we got back about 11 so we checked in then. We got into our room which is where they put our bags, it was extremely hot! We put air con on nothing happened !! We were so tired though so we didn't say anything, we then got up in morning and went to make cup of tea but no kettle just the base haha but the reception fixed this quickly and brought us one. The hotel is in a good position in proximity to the tube stations and bus stops but the area it's self didn't feel overly safe and the hotel wasn't very secure. The hotel is only two stops from kings cross which is good, and it was clean but out room was lacking little details which would of made it nicer, a few of the ceiling tiles needed putting back properly and the spotlight had fallen out and was hanging down, we weren't sure why the soaps and shampoos were in the wardrobe as there was plenty of room in the bathroom itself. We also were a bit shocked to find no window In the room as this wasn't very well advertised when we booked. Overall this hotel was okay and clean.

    « Awful »

    Our room was on the first floor and it was VERY small, although clean it was extremely warm. After leaving the air con going for an hour, there was no change to the temperature so my partner went to the reception to ask what they could do. Apparently nothing, she didn't even offer to come to our room to see for herself how warm it was. Unable to cope with the heat any longer we had no option but to check out and go to a different hotel! Their website is very dishonest on how this hotel looks, how this establishment is classed as a hotel is beyond me, the entrance is into a cafe, and the reception desk is at the end of the counter were you pay for your coffee & snacks!! Stay well clear!!!

    « Nice hotel »

    Very good location, near subway station and Paddington station. Hotel was quite hard to find, because it looks like a cafe and there's no Best Western logon on the street. Only continental breakfast available

    « Choose an other hotel if you can! »

    When we arrive to the hotel it seemed to be overbooked since we got two rooms in the basement without windows! Next day we moved up to other rooms that it should be soundproof windows.. The AC didnt work and we couldn't close the door to the bathroom. When we talk to the staff that the AC were broken they suggested that we could have the window open (which we even could open).

    « Great location, basic rooms, friendly staff. »

    We booked through superbreaks so the price was very reasonable with travel included. Located really close to the Edgeware Road tube station in zone 1 (not to be confused with actual Edgeware) The staff on the reception were really friendly and helpful. The rooms were quite small and basic but for our trip that's all we needed really. Provided with shampoo,teabags,coffee, towels,hairdryer. However, in our particular room the toilet door had completely broken off and therefore unable to shut it and there was a big crack in the wallpaper. The rooms were very clean and were cleaned thoroughly each day. Overall it was a good stay in a good location. If you're looking for fancy, I wouldn't bother though.

    « Coffee shop/ hotel »

    When we arrived outside the maitrise we were a little confused as its a coffee shop, when we walked in the lady in the desk reassures us we were in the right place though. The staff were polite and very helpful. When we went into our room it was a good size and even though there were no windows the air con worked well so we never felt hot or too inclosed, the room was clean and comfortable. The upside to being in a coffee shop is getting up and getting a good cuppa at 6am?? hubby loved this and all the fresh pastries were coming out the oven so he thought he was in heaven. Great hotel would stay again??

  • 2
    « Not an HOTEL, this is a CAFE with a few rooms!!!! »

    However this establishment is classed as a hotel is beyond me, the entrance is into a cafe, the reception desk is at the end of the counter were you pay for your coffee & snacks, Our room was 404 on the lower ground, the room was very very small but clean & looked newly refurbished, with no hairdryer, kettle & no window!!!! It was also a disappointment to discover that there was no alcoholic drinks at the CAFE, overall a strange experience one that we will not be experiencing again. The location is a 15 minute walk to Marble Arch/ Hyde Park or a short bus ride, the only plus for the Best Western Cafe.

    « Horrific, dishonest and rude staff.... »

    The room was horrific no aircon, no cold water, curtain broken fell on top of my girlfriend fan in bathroom broken... When I reported all these defaults nothing got done when checking out I asked if anything was going to be done to my bill because of all these things wrong with the room I got brushed off by a very rude receptionist and manager never came out to talk to me just told me we not doing anything about it. This message sent to me by this very rude receptionest. Don't trust what you see on line or what the staff tell you both are very dishonest ....... P.S. the food in the cafe is really bad..... Don't bother.....

    « Brilliant »

    We stayed here recently as we came Toronto for my husbands 40th birthday and a theatre visit. Being a wheelchair user I should have really informed them of my needs when we booked but I forgot. I was pleasantly surprised to find this wasn't a problem, although quite full they found us a room big enough to accommodate all of the luggage needed for my care plus my powered wheelchair. The only issue we had was that workmen were working on two other rooms during the day but this couldn't be helped and didn't really disturb us too much. Our room was spotless, the bed was amazingly comfortable and I slept better than I do at home.the bathroom was gorgeous the rainfall shower amazing and the cubicle easily big enough for two ?? The room was a little warm as being below ground there was no window but the air con soon cooled it down. TV worked fine and the WiFi was great The staff were brilliant, even when I crashed my wheelchair into the buffet breakfast and knocked most of it on the floor, they laughed and just sorted it out! We had a lovely stay and would definitely stay there again Thankyou all

    « Very good hotel! »

    We had a very nice experience of this hotel! Fresh and clean room, nice big beds. Very nice staff in the reception, they helped my boyfriend surprise me with flowers and champagne :) Only remark was the AC that wasn't as good as we wished. Overall very happy with our stay. Thank you for a nice week!

    « Cold room. Dishonesty? »

    After staying 1 night at the Maitrise Edgware Road. I am very disappointed. Room was cold and air con heating did not work. I left in the morning for work and in a hurry. I saw a cleaner as I was calling the lift and told her that I was leaving and it was ok for her to go in and clean the room. My iphone was running out of battery power during the afternoon and when I looked for my charger/dock, i'd remembered that I had definitely left it plugged in at the power point in the hotel room and forgotton to take it with me. My fault of course! However, I returned to the hotel after work that same evening and reported to the receptionist on duty that I had left my phone charger in the room after checkout that morning and that I needed it. She told me that 'she would have to contact the Housekeeper next morning' as she had not been told anything had been left behind in the room. The receptionist asked for my contact number and promised that she would call me the following morning after she had spoken with the Housekeeper about any items being left behind in the room. No one even bothered to call me from the hotel the next day? 2 days later, My Iphone had run out of power and I have recently had to buy a new charger/deck. Thank you Maitrise Edgware Road. I am so glad that I did not leave my passport or credit cards behind in the room. Would I have got those items returned, if left behind after checkout? .

    « Great value hotel with good transport links »

    Our room (standard) was a good size for London with a huge bathroom and set back from the road so very quiet. The only negative was the lack of curtains. The staff at both the hotel and attached coffee shop were very friendly when we checked in. Maitrise Hotel is in a very good location, about a minute from the Bakerloo Line at Edgware Road and two minutes or so from the District and Circle Line. Overall, brilliant value for money.

    « A good find »

    We needed a hotel in this area in order to attend a family event the following morning. Didn't want to pay over the odds for a Central London hotel if we could help it, so chose the Maitrese and we were pleasantly surprised. Room was compact, but everything we needed for a one-night stay. Comfortable and nicely-furnished, plus a decent shower. Didn't have time for breakfast but the options looked good. Would definitely stay here again.


Getting to the hotel ...

All directions
·From: North. The Best Western Maitrise Hotel Edgware Road is located on Edgware Road just five miles from the M1 and North Circular. Follow signs for C. London, Regents Park and West End. Continue towards C. London and Paddington, A5 onto Edgware Road. The hotel is located on the left hand side before the flyover.