Best Western Maitrise Hotel,  Londres

3.0/5  - based on 1074 guest reviews.
53-59 Kilburn High Road, NW6 5SB, London, Great Britain - See map
+44 207 6258532 +44 207 6258536

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> Room 1

1 adult

 

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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The Best Western Maitrise Hotel is a 3 Star boutique hotel, located in London's fashionable Maida Vale. The hotel opened its doors in summer 2009 following extensive refurbishment of a locally listed Victorian fronted building. Lower ground floor, mezzanine, twin rooms & several rooms on the second floor do not have windows. Please contact hotel for further details. Cooked breakfast is available at the hotel for 7. 95 GBP. Enjoy your stay.

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Room 1

Guest reviews


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based on 1077 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
158
Verygood
 
348
Medium
 
229
Poor
 
167
Horrible
 
175
Business Business 174
Couples Couples 483
Family Family 148
Friends getaway Friends getaway 124
Solo travel Solo travel 72
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Maitrise Hotel,Londres
  • 5
    « I would stay again »

    Good value for money; friendly helpful staff; clean room. I had an executive suite which had everything I needed; just check if you prefer a window as some rooms don't have one. I didn't miss having one!

    1
    « Worst best western snobish staff »

    Hi ive booked this hotel for my business associates coz the othe hotel was full. The hotel reception treated my client so badly by asking him to wait for more then 5 minutes coz he is on the computer. Then declined the fully paid room reservation with confirmation from Expedia. Then asked my business assistant rudely for credit card and dont take cash for the security. By bussiness assiciate have to call myself to come sort it for him. After im there the reception immediately changed his manner and tone. What kind of staff they have there in this hotel OMG. Such a shoking to me. The room is so freaking small with no windows for the price we paid? Its very upsetting. I will never recomment this hotel to anyone.

    3
    « As usually, 4 stars in London is not equal 4-star hotels in the rest of Europe »

    This hotel was recommended by one my friend. It is in great place, tube is just 1 min away, there are 2 restaurants in the neighborhood, Tesco is just across the street, but the rooms are very small, our bed was 1,40 m wide which is for two adults pretty small. The breakfast is very poor, waiters slow, they speak English insufficient. You have free wifi but every day you must key in new password.

    4
    « ?Best for an affordable price? »

    The rooms are comfortable if not too spacious as compared to other hotels in London, Breakfast manageable, overall ambience good, located few block from Kilburn High tube station. This property cannot be neglected during our second visit.

    1
    « The perfect hotel if you like flaws »

    When we arrived and were to check in the process was rushed. We were encouraged to not read the terms and just sign the paper. The first that met us in the room was a damp smell, not that much, but still. The bed had a really hard matress were the springs could be clearly felt. The bathroom shower drain was clogged and thus, the water did not disappear fast enough, my partner solved it by pulling a paper from the drain. There also seemed to be a beginning to a water damage in the shower ceiling. At the basin there was a hole below it, probably to make it easier to clean the siphon, but it is not something that was appealing to our eyes. Lamps, doors, and some other loose furnishings appeared to be quite loose, and not aligned in any way, and therefore gave an impression of a poor build. The breakfast was probably the best about this hotel. It was not a great breakfast but it works, as a continental breakfast should. The staff at the breakfast was also friendly and helpful.

    5
    « Nice rooms, great staff »

    We stayed a couple of days; the rooms are tidy and not too small. Breakfast is great, and the restaurant and cafeteria staff is absolutely kind and professional (most of them are Italians or lived in italy for many years).

    1
    « Booking incorrect »

    Booked Standard Double room with breakfast on Agoda, got twin room with no breakfast. No option to move and reception not very helpful. Very disappointed, would have selected different hotel with better options at this rate. Hotel blames Agoda but never had a problem with Agoda bookings before (used for hotel bookings in India and the Seychelles)

    2
    « What a ?Welcome'! »

    This was a new experience for my husband and I. On arrival, we waited at an empty Reception...and waited....and waited. So I found a door marked ?Private' and knocked on it. From inside the room came words of warm welcome in a foreign accent I shall never forget ?F*** OFF'. Composing myself, I replied ?Is that how you greet your guests'...silence. I went back to Reception, and a gentleman with a similar accent to the one who had just so kindly addressed me came out and confirmed our booking. Our accommodations were adequate, but nothing special. Shabby room (no sink plug) but at least the bed linen and towels were crisp and clean and the window (looking onto Kilburn High Road) was triple glazed. Breakfast was pretty ordinary. The much feted free bottle of wine (part of the booking) never appeared. Forgive me for not knocking on any more doors.

    2
    « Cheap but cramped »

    Good points: Perfect location for my event Cheap for London inc breakfast Breakfast Staff friendly Unfortunately this is a short list The room was noisy window provided very little soundproofing - thank goodness for earplugs The curtain didn't close and had curtain hooks missing so sagged down at the top The bed was squeezed into the room - so much so only one person could realistically get into the bed. Bed pushed against the wall and only 30 cm at the bottom of the bed Bedsheet didn't cover the entire length of the so got tangled up overnight Room was tiny no way could two people be in this room at the same time Hot water pressure was non-existent - a trickle Like I said was ideal for my event so may well end up there again, but will be better prepared for a disappointing experience

    1
    « Poor customer service! AC is not working »

    Stayed at this hotell during a weekend in London. The first day we arrived we complained about the heat in our room. It was somewhere between 25-30 degrees. We was told that they would fix it the next morning. After a day in the city we arrived back at the hotel and the AC was still not working! We ask for a new room but they was not able to help us and just said that the AC would be fixed tomorrow. I will never stay at this hotel ever again! The poor customer service and the heat in the room ruined our vacation!

  • 3
    « Not a good location »

    A very noisy hotel . A good loacation for the over ground. We couldn't find many places to eat at . The breakfast was strange and the breakfast room was very tightly laid out with no room to get between tables

    3
    « S shearon »

    Just like to say a big thank you to Alex on Reception!! We were bkd in for one night at Best Western Edgeware Rd only to be told on arrival our room had been cancelled due to maintaiance issues!!!! We could try there Kilburn hotel ( no offer to try for us...) A Good way on the tube to Kilburn but there we had professional treatment Alex got us a room Complimentary breakfast nothing to much trouble! We have stayed at many Best WesternHotels as we travel a lot But Edgeware Rd need to send there staff on some serious training courses...

    4
    « Only after a coffee.. »

    We're locals, I had to collect a package from the nearby post office & my mother needed a coffee. From memory there's nowhere worthwhile in Kilburn so I suggested Maids Vale or West Hampstead. Mum suggested we try 'the other side's the high road & we agreed on this hotel cafe/bar for a midday stop. Alessandra from Italy was lovely. We ordered a latte & an Americano with cold skimmed milk on the side, & took a seat by the windows watching the world go by. Mother asked if they did toast: yes, brown granary. Hers with butter & jam, mine one with bacon the other with cheese (okay we're impossible & belong elsewhere). Excellent coffee, excellent toasts, fresh mustard, great staff & very clean loos. There were good looking pastries at the bar & of course alcohol. Finally somewhere to pitstop when trawling Primark & TK Maxx via the 31 bus!!! Also, if I were a visitor to London, I'd say perfect budget location: buses/transport to west end, city & Hampstead/Camden locations. Kilburn High Road is lacking decent eateries (pre Tricycle area) & it's worth turning left to discover this gem.

    2
    « Broken Promise »

    Tiny, tiny rooms. My wife had to climb over me to get to her side of the bed. Strange breakfast - chicken sausage, turkey rashers - NO bacon! The promise of free bottle of wine did not materialise. Mentioned to reception at check-out with no response.

    5
    « Great Value with good location »

    I booked this hotel in a very last minute via agoda and stay here for 10 days. The location of this hotel is very centrally located and just 3mins walk from Kilburn Park station (Bakerloo ) and Kilburn High Road station overground. This hotel is Opposite to Tesco and Starbucks and very accessible by bus too. The standard room has a decent space and is very clean. Staffs are very welcoming. I would stay at this hotel again

    1
    « Not 4 Star »

    Rooms are a serious joke ... :/ my husband and I spent one night ( thank goodness it wasn't longer ) in this hotel . After a long day all we wanted was to check in .. relax etc .. we were shown a room first of all that the only way to describe it is like a ?sunken bunk bed'..... seriously tiny Space . When we asked was there another room available, the embarrassed hotel staff said only a smaller room .. that I didn't think was possible .. Got moved to another room ... but our only saving grace was it was only for 1 night.. Decor in and around Hotel may demonstrate a 4 Star .. but the rooms are like your back room at home you keep your junk in . :/ Avoid Avoid Avoid .....

    2
    « Not great »

    The air conditioner machine made a lot of noise in the night (when it was on and off) which kept us awake in the night. The bed wasn't that comfy either. You get what you pay for in London but wouldn't come back again

    3
    « As expected »

    First of all, be aware that Maida Vale is a long distance from the hart of London, but Bus and tube station are just around the corner. So really liked the location of the place. Far from the touristic crowds but you're in the city in 20 mins. The Bakerloo line takes you straight to Piccadilly.Reception was good. Friendly host. Most people working there are non-locals, but speak English well overall. If you want the 'English twist', you have to be somewhere else. Breakfast should be taken elsewhere. You have some basic stuff there, but you have to pay extra for almost everything, so looking for a nice spot to have your English style breakfast is a better option. Our room was extremely small, around 5 square metres. So if you stay here, it's just to sleep and leave early in the morning, not to hang around the hotel or your room. The thing that concerned the most, was the fact that the room was not clean. We had a small closet that had not been cleaned for months. The tablet was white a long time ago, but now completely brown from dust and dirt. The doors all had some oilstains, we didn't figure out what it was. but best not to lean with your clothes against them. Bathroom was ok, and had clean towels everyday. I also don't know why there are doors in the hallway. we had a door next to our thin wall, and from early in the morning, people started to open that door every 5 minutes, and left it slamming afterwards. so late sleep was impossible. We woke up with the rest of the hotel. So I don't know where the 4 * are coming from. It's a decent 3* hotel for a very good price in Londen, if they can make sure the rooms are cleaned in a better way.

    4
    « Brilliant value »

    The double room had a king size bed which was far too big for the room - a queen size or just double would have made it easier to get round to the other side! The TV signal was almost non-existent. The toilet was so close to the shower cubicle that you had to climb over it to get to the wash basin. There was no soap dish. At breakfast the toaster hardly worked at all. However the good points far outweighed these minor niggles. The bed was really comfortable, the room was clean, the towels were nice and fluffy, the complimentary shower gel etc. were generous and good quality. The staff were the best I've come across for a long time - so very helpful and friendly. The breakfast was generous and a good choice (we had continental but the full English etc. looked really nicely presented). I would definitely stay here again. Thank you to all the staff. (PS please get a new toaster!)

    4
    « Great hotel for the price »

    Hotel was easy to find, just a five minute walk from the tube station and on a main road for buses. Check in was very quick and staff very friendly, room was nicely decorated and although slightly on the small side had everything we needed. Continental breakfast included was nice however I did observe on our last morning a waitress in the serving area lifting the sliced bread out of the packaging without using gloves or tongs and then brushing her long dark out of her face with the same hand before continuing placing the bread onto the tray. Perhaps a quick refresher in food hygiene? The chef had her hair properly covered but I feel that anyone handling food of any description should have their hair tied back during serving. Fortunately this was an isolated and minor incident in an otherwise great stay.

  • 3
    « 4 stars is pushing it »

    The hotel was okay at best. My room had mouldy or bleached discoloured carpet, it smelt badly and the furniture was chipped etc. Staff were nice. Good tea in room. Not what i would expect from what is on the outside advertised as 4 stars. Very disappointing.

    4
    « Great service »

    Booked hotel via work and due to their mistake the room had gone. Thankfully staff managed to find me a room at very short notice. This was one of the basement rooms so no window but plenty of space. The TV signal in the room didn't seem to work but that wasn't something I was worried about. Comfortable bed and clean room with excellent WiFi signal. However, have to mention the excellent service in the restaurant from Roberto who said he'd just started. So good to have happy, friendly staff.

    4
    « Repeat business guest »

    I use this hotel for weekly travel to London for work.It is only 8mins Euston to the City and 20mins West End, I always have a great room very comfortable and the beds are great. I requested a bath this time and got it. I always miss breakfast as I have to leave before 7am and I would like a make up mirror or more lights in the bathroom and not so hot in the Winter as cannot open windows You need the air con even in winter. The Staff are pleasant and helpful. Lots of shops and restaurants near by and a great central location.

    2
    « Good location but that's all »

    Upon arrival we were given a cramped double room with no windows, despite paying for an executive king room and ringing up beforehand to confirm that we would have windows. After complaining to reception we were given another room which seemed okay (albeit still very cramped and a bit shabby), but our main gripe was the next morning when we were horrified to find an old smelly sock at the bottom of our bed! We notified the hotel staff about this but didn't receive much of a response. Overall this is a rather grotty place, parading as a 4* chic hotel. The only upside was that the hotel is in central London, about 10 mins on the tube from Euston station.

    5
    « Exceptional staff »

    The hotel is very well situated. On a main street, minute and a half away from the Kilburn Park Underground Station. A night service bus stops 10m away from the hotel. Rooms were clean, very well decorated. They were somewhat noisy at times. There is a groceries store right across the street. The receptions was absolutely adorable. She made the effort to welcome us on our native language (Bulgarian), I was very pleasantly surprised. She was very polite and helpful during our entire stay. Only negative thing was that the housekeepers woke us up both morning we stayed in the hotel, even though our red button ?sleep? was turned on. Thank you for the hospitality.

    3
    « Nice hotel... »

    Stayed here whilst on a theatre trip. Hotel itself looked reasonably modern. Could do with a bit of tidying up in the rooms, paint touch up etc. Comfy bed, smallish room for an executive room-but it is London! Quite a distance from the west end. Had a few issues with staff understanding requests one of which was asking for a spoon... It is ok, won't blow you away ??

    4
    « Wembley by bus! »

    We needed somewhere to stay for a big show at Wembley Stadium and decided to go a little out of town via bus, settling on this place. It's an odd kind of place, the entrance looks a bit like a hairdressers! Our room was at the front, large and brilliant, we could have lived here for a week in London easily and quite honestly, at the price, that would be a brilliant idea! Cooking and laundry facilities, lovely bathroom and very comfortable beds. The area is very multicultural and there are some fantastic grocery shops and ethnic eateries on the doorstep. Paid parking is available behind the shops opposite the hotel at a reasonable price. There are no restaurant or bar facilities here, so no breakfast etc. We will certainly consider staying here again.

    2
    « Tiniest room »

    Location of the hotel is fine but not so central. The hotel is small, as is the room. The bed occupies the whole room, there is not practically any space to move inside. The bathroom is also tiny but manageable. The hotel was fairly clean though. The breakfast was very basic (toasts, fruit, yogurt, pastries...), all quite supermarket style. A bit overpriced for what it is

    3
    « Mixed opinion »

    Lovely room and very comfy bed, tv was good with all channels. But very squeaky floor boards!! The breakfast was a huge let down, with food barely even warm and just wasn't appetising in the slightest! No bacon either?!?!

    4
    « Great location »

    Great location for family touring. Came with relatives from Barbados and saw a lot of sites which were very easy access from the hotel.. Staff were very helpful. Rooms clean and modern. Comfy bed. Would recommend

  • 3
    « windowless room »

    The hotel was pleasant enough; with good staff, but just found the room to be so small and the fact there were no windows in the room or the bathroom; rather claustraphobic. The breakfast was fine but my husband found the bacon and sausages to be tastless; I had a continental breakfast which was fine.

    2
    « Hard to find and dirty damaged room »

    Booked this through late rooms.com and thought the 3-4 rated reviews may be þhe odd one off but I was wrong. On arrival here I struggled to find the hotel and that was because you enter the hotel through a coffee shop which is also where breakfast is served. On arrival the staff asked for my photo I'D which she then photocopied! I questioned this and was told it was hotel policy which I agreed to query later as I would have been unable to have the room without allowing this. On entering the room I checked the bedding and found a hair in the bed which freaked me out a bit but I only had a short time before having to leave for the theatre so justified this to myself with 'maybe this was dropped as staff made the bed!'. On returning late from the theatre the coffee shop was in darkness but the front door left open with no sign of anyone working on reception. I went up to my room and having got settled into bed my partner flicked the bedside light off and the entire room tripped leaving us in darkness. Using the light on my mobile I managed to call reception but no reply. I waited a further 10 minutes then tried again and got through to a man who came up and was unable to get the lights and power back on within the room on the fuse box so left the room and within minutes he managed to get it back on. The male staff then told us not to use the socket again as it was dangerous (it wouldn't even turn back on!). I explained to the man about the hair in the bed and stains on the covers and he said it was nothing to do with him as he was just staff and I needed to raise any issues at a later date. Other issues within the room included the following: Side of the sofa was detached. Blood stained bedding and pillows. Hairs in the shower tray. Socket near kettle only worked intermittently. Bedside cabinet damaged and on floor. Air condition unit only blew out cold all night. Dust on carpet edges Stains on bathroom door and skirtings Laundry bag outside our door on arrival and until we left. Cleaning staff entered our room while we were still there! To name but a few! This place really does need work and at £107 for the night, not what I expected sadly. I have raised a complaint through the Resolver app and will await a response from Best Western but this place needs a huge overhaul.

    5
    « Great value and right across the road from the station! »

    The staff here are incredible. Ikram and Rebekah went out of their way to help me when my booking c/o a travel company had not gone to plan. It wasn't their fault but they both helped and supported me, and resolved my problem which to someone who had been up since 5am that morning and had had a long day, felt like they had saved my life. :) The food was great and the room was cosy and comfortable. The bathroom was lovely and the shower and complimentary toiletries were great! Will definitely be back!

    2
    « Could be improved »

    Check-in - they require a £50 deposit that doesn't go back on your card till 5 days later (never known this in the UK). No good for people travelling on a budget. Room - fine but small, fridge didn't work, light switches very confusing and one light wouldn't turn off. Restaurant - nice design, but let down by service and quality of food. Witnessed many disappointed customers (including myself) while staying here, heard many complaints about the rooms (plumbing issues etc), and none of the breakfast times displayed matched (see photos). Which meant unhappy customers coming down for breakfast. We came down at 10.25 and were told that it would close in 5 minutes and we were too late for the pastries - even though the slip of paper with the room key said 11am and Robert at Reception said breakfast was served until 11am. Not that it was worth it because the only item of the breakfast that was edible was the self contained muller yoghurt - and I'm definitely not picky when it comes to food so this was disappointing. Parking - none provided by the hotel, they suggest Victoria street but as that was too expensive we opted for on street parking over the weekend. Overall we got a cheap deal on the room, but wouldn't stay here again.

    5
    « Great Hotel & Service 4th Dec - 7th Dec 2017 Room 402 »

    My partner & I stayed here on our recent visit to London. Conveniently located 1 minute from Kilburn railway station and a short stroll from the underground. A small boutique style hotel. We checked in about 2.30pm. A polite friendly member of staff ran through the process with my partner. N.B photographic ID and £50 returnable deposit required. The reception accesible with comfortable seating. We got a lift to room 402. The room was small put perfectly equipped. We were pleased with it. Comfortable bed with clean crisp linen. Good tea & coffee making facilities. Good easily controlled air conditioning. Good TV and enough storage. The bathroom was nice. Great shower spotlessley clean with fantastic fluffy towels and a good selection of toiletries. The bed was made up and toiletries replenished every day. We never ate in the downstairs cafe bar area however we had a iced latte and a soft drink one night and the prices are extremely reasonable. We were seldom in the hotel apart from night times but we slept well. If you are looking for a comfortable stay in a nice double room I would recommend room 402 as well as this hotel. Conveniently located only 2 stops on the railway from Euston. When we spoke to staff we found them friendly polite and professional. Reasonably priced room. Great value for money. I'd like to thank the hotel staff for their part in what was a terrific holiday. We'll definition be back????

    3
    « Good Overnight Stay in London »

    Heading out for a night in North London your choices are limited - even budget chains hotel will cost and arm and a leg. So we were pleased to find this place at an affordable price. The check-in was more impressive than we expected and the room was satisfactory. Out of choice we rarely use Best Western in the UK [ out in the U.S.A. they are good] because they almost always offer poor customer service. Though here we were treated well. Of course, we expected the 'third degree' from reception at check-in (even though we had already paid for the room in advance] and so we went through the idiotic rigmarole of providing several forms of identity and getting another credit-card swipe card [ and incidentally, it doesn't happen in other hotels, just so you know, and no matter how much you insist that it does, I'm talking to you: Best Western International, Inc...] but, other than the nromal routine for Best Western we were reasonably happy with our stay. Warning though: There is NO parking, breakfast is extra and the area is a bit shabby. On the plus side, it's well connected and there are grocery shops directly opposite.

    2
    « Worst Best Western I've ever stayed in »

    I've spent one night in a small stuffy hot room. I could hardly sleep because air conditioning failed. A girl at reception could not help. She was frustrated because of multiple complaints from the guests. One could not open a window to get some fresh air. TV did not work. A lamp near the bed was broken. The glass shower door could not be closed tight. Wifi was ok. I'd never book this hotel again.

    2
    « Disappointing, executive room with no windows, mirrored wall & lack of maintenance »

    I chose this hotel for its convenience to public transport prior to my taking a long haul flight to Sri Lanka from Heathrow. There are lots of places to eat and shop nearby and there is a restaurant and bar. The Kilburn High Road location just about counts as Maida Vale, but that's pushing it. I was born and brought up in this area and would call it Kilburn Park (after the Bakerloo station round the corner). I had hoped for a good-sized double room with a window/view and basic extras.However, the room is falsely advertised as an 'executive room' and was disappointing, to say the least. At reception when I checked in, I was only given one key card as the hotel didn't have any spare ones until I returned four hours later. Finding the room was the first challenge?to get to Room 130 we had to take a lift to the first floor, then follow a maze-like corridor to another badly signposted door, which led down to a lower floor, from where we eventually found the room. I had requested a quiet room and, to be fair, it was quiet but I had originally requested a room on a higher floor. The room was just about big enough to accommodate the double bed, however, on one side, running the length of the bed and about a foot away, there was a mirrored wall. I don't like mirrors, especially when they take up a whole wall and I am greeted by my own reflection. I am not Narcissus. At this point, I asked to change rooms but there were none available and was told by the trainee receptionist, who tried his best to be helpful, that all the executive rooms were the same. The bathroom was small, but clean, and it had a good shower with hot water which was a relief. However, there was only one small bottle of body wash and no soap at all. The other minus points were the lack of plug sockets by the bed?I had to unplug the old-school radio alarm clock, which was set to the wrong time, to charge my phone, and had to work on my computer from the end of the bed; the need for two remote controls for the TV was confusing and only one worked properly. When I looked for more plug sockets, I found half a socket behind the bed, and what looked like the socket and cable for a missing room phone, plus the door handle inset in the door frame was badly finished, it looked like someone had either broken in or out?maybe someone went stir crazy in the cell-like room? In the morning, I spoke to the two staff on reception and they were both very helpful, but couldn't do much to rectify the situation. I really wanted to speak to the manager. Fortunately, he was available and I was able to sit down with him and go through my list of problems. He was very approachable, professional, and listened to everything I had to say. He mentioned that the hotel is building more rooms next door, which will be of a better standard and said that he would look into my complaints. Finally, he gave me his card, and asked me to email him so that he could make recompense next year when I returned.

    2
    « Disappointing »

    Looked forward to our room from the pictures and from a long day of walking, came to the room to relax and wind down and so many things made it difficult to. The TV didn't work at all. The aerial didn't work which was infuriating because no one would come and fix it and was no other room options available when we called the reception. Over the phone they seemed like they didn't really care. There was no bed side light both sides which was annoying, the flush on the toilet didn't work properly and the shower took so long to get warm and wasn't even hot so ended up settling for a cold shower. Not many extra plugs to charge phones. Bed linen looked and felt old and grubby. Staff didn't ask us how our stay was as didn't seem fussed or attentive. Just overall not happy and think for what we paid it wasn't worth it. We have stayed in better hotels in London for the same price or less and is definitely not 4 stars.

    4
    « Comfortable and quiet »

    This is always our first choice for the area now. Great staff, really go out of their way to be pleasant and helpful. Rooms are surprisingly quiet even at the front - given this is on a main road did not expect that. Good value for money as is the restaurant attached - also with lovely staff.. We've had one or two minor issues in multiple stays but these have always been resolved by the staff or Manager.

  • 3
    « Doesn't feel like a 4 star more like 3 »

    I booked an executive king size room at £134 a night as part of my husbands birthday. We arrived at reception, staff were lovely, they asked for id which I didn't have but luckily my husband did, they took a copy of this. We were given room 131 on the first floor, which sounds great but the hotel is a maze of corridors and stairs! We arrived at our room it was ok, we had windows which I was relived to see after reading some reviews. There was nothing executive about it though. Lovely big bed but the bedding had seen better days, they pillow cases were stained, the duvet cover wasn't quite white any more. Had a lovely velux sky light but when we opened the blind we realised that other guests had a full view of our bed! So we shut the blind again. Shower was powerful, toilet had a weak flush. The worst thing was being woken at 7.30am by workmen drilling, which sounded like they were drilling in our wall. Not good when we were looking forward to a lovely undisturbed lay in. There were damp stains on the ceiling, and the bath plug was broken. There were tea and coffee facilities in the room as you would expect, a safe and empty fridge. Continental breakfast was ok, choice of fruit, bread, coffee, etc but no waitress service. Just not sure what made our room executive, stayed in nicer premier inns for much less.

    4
    « Better than expected. »

    Great location across the road from Kilburn high road station. Looks much smarter both outside and in than I expected. Reception a bit tiresome, yes they insist on photo ID even as a UK traveller (which despite quoting laws in earlier review responses isn't quite accurate. The law allows them to ask but you are not obliged to comply.) I was prepared for this though so had my driving licence with me as I refuse to carry my passport when travelling inside the UK) I refused to provide a credit card for the £50 deposit though and had a stand off with them. £50 held over on your card for 2 weeks is ridiculous when the room was paid for in full and frankly the opportunities to buy incidentals are very limited if you're a business traveller arriving late and leaving early. However the room (200) was excellent for the money. Recently refurbished, clean, room to swing a cat, decent en suite shower room (although I'd actually booked a tub/shower combo so was a bit disappointed but given I'd already pushed my luck re the refusal to pay them an additional £50 deposit I didn't fancy going back down to argue that point too!!), decent size bed, large TV and air con. Windows didn't open which was disappointing as the room was like an oven when I walked in but put the AC on maximum and it cooled it down after an hour or so. So I'd stay here again except for the deposit issue which I think is crazy and disproportionate. The ID thing is tiresome too. Quite what both those things are about for management baffles me. But in any event I think they need to be more transparent about why they do it and using immigration legislation as a smoke screen is insulting for those of us who work in the legal field.

    2
    « Lack of Sleep! »

    Stayed here for two nights, the bed was extremely creaky, so it woke you up every time you moved. There were pigeons nesting on the window right outside, so if it wasn't the bed waking you up it was the pigeons. We also had a very kind guest ring the doorbell for the room at 2:30am on the second night waking us up. Not a good experience. The staff were very kind but I wouldn't be staying there again, it is out of the way for central London so it is worthwhile paying a little more for a better location.

    4
    « Good hotel with great bus connections »

    We chose this hotel because we read the previous reviews about how close it was to a metro stop and how convenient it was. To our surprise, the metro line was closed, but the bus connections were excellent!!! It is a bit far off Piccadilly, but it is worthy it. The staff was incredibly helpful: we forgot our toilet bag but they kindly provided a comb, toothbrush, etc. The check in time is 14.00 and the check out, 12.00.

    5
    « Very Good Experience »

    the room was clean and nice . I like the stuff ,they were very helpful and friendly .The receptionist girl was very helpful she helped me with the transportation card and guided me to different location in London, i do not know her name but she is the smallest one in the stuff :) . Also the restaurant stuff are very smiley and friendly Sara and some other guy i do not remember his name he is Italian or Spanish.

    4
    « Good Position »

    Booked this hotel for two nights as going to see prince exhibition. Good staff and quirky hotel. Booked room 115. Kingsize bed with windows. Lovely and clean and good hot shower. Bit tight with bed in room as room small. Good tea coffee facilities with small tv on wall. There was setee there in room. Breakfast continental was free. But had 3 egg omlette at 5 extra and 2 english breakfasts at 7.95. Being run by muslim sausages were chicken for obvious reasons. Good pubs on kilburn high street especially old bell. Good cheap prices. Across road kilburn high tube station and tescos. Only negative point had a bulb not working over sink which was reported but still not done after 2 days. Photo of breakfast room and brekkie.

    3
    « location location »

    lets be honest about this hotel, it is pokey and not really worth 100 pounds a night, but the reception staff are delightful and helpful.It is a very handy location. I have been 4 times as a single traveller and with my wife and we are always remembered and made to feel special Give it a go its fun.

    5
    « Over Delivered »

    The mark of any business is the way they deal with problems, the unusual, the unexpected. I arrived a day early! The girl on reception offered me 2 rooms. Told me that she would amend my reservation and confirmed all details. Having read the reviews prior to booking, I was a little hesitant. My 'room without a window' is very comfortable. The shower is fantastic. The bed comfortable! The staff - wonderful! And look at that breakfast. Don't get me wrong, its not perfect but at these prices it is a really great deal. Amazing value! Thank you!

    2
    « Visiting daughter at uni »

    we were very disappointed as we booked a king executive room noting that another room type didn't have a window. in fact ours didn't despite not being sold in that way. we were somewhere in the bowels of the hotel. no idea where with no natural light and no access to air. consequently we didnt spend any time in the hotel apart from not sleeping. i asked to move bit was told they were fully booked. the breakfast. whilst not being prejudiced i would prefer to know that my breakfast wont include bacon because of the managers religious reasons. we wont ever return.

    1
    « Watch out for sharp practices »

    I was hoping to have found a convenient hotel for regular stays in London and the review score on booking.com seemed ok, but was greatly disappointed: Arrival: On check in was asked for photo ID and told I could not check in without it. Thankfully had the credit card I booked with on me, but the receptionist was obvious not aware of the fact that in the UK photo ID is not required. I wonder how many guests they end up sending away? Not a good start. Room allocation: Was given key to room 122 and send on my way to the lift. After walking the entire length of the maze on the first floor could not find any room number higher than 121. So had to go back down (all this with suitcase in hand) and ask for assistance. Got exasperated eye roll from the receptionist who took me back to the first floor, openened the door to the backstairs next to 121, went down a level via a winding staircase to a mezzanine floor not serviced by the lift and showed me to 122. Why make me walk around like a lost ghost when she could have told me where to find it in the first place? Room allocation: I had booked on booking.com and paid extra for an executive room with kind bed and specifically did NOT choose the option of a room without a window. Room 122 on the hidden mezzanine turns out to be just that: a room without a window. When I complained I was told that this was the only one with a king size bed available (note: may need to discuss the definition of king size bed). I asked to speak to the manager, but was told he had left for the day. It was only when I was digging in and showed that I was not prepared to accep that at 4pm I was the last arrival of the day that the receptionist came up with room 100 as an alternative. This turned out to be tiny, with a small double bed and a wardrobe for which I needed to stand on the single chair to hang my clothes up in (I am 5'4") - but it had a window! Reluctantlly I accepted this as an alternative - then found that the window was screwed shut and does not open. The receptionist 'reduced' the rate of my booking to that day's rate of room 100 - if she had not I would have reported them to trading standards. As it stands, this was the equivalent of selling someone a club class ticket and then trying to seat them in the last row in economy next to the toilets without refunding the difference in ticket price. This is the second Best Western Hotel this year where the interpretation of the promises on the booking site was questionable and I will write to BW under separate cover to ask how they monitor the compliance of their franchisees. Won't be back at this place in a hurry and will look to avoid BW hotels in future unless they have an excellent rating on Trip Advisor, as the reviews displayed on the top of the page on booking.com are obviously very selectively picked.

  • 4
    « Great stay, Reception ladies were the best »

    It is a very good hotel to stay in cheap and have great services from staff. If you want to tour whole day at London and come back at Night for a good night sleep, this is the place for you. Reception ladies and one lady at restaurant was very very helpful. My friends wife (living in London) cooked parcel home cooked food for me and they are actually warm those and provide all other facilities so I can enjoy them at my room ! Exceptionally warm services I had in this hotel. I was roaming around London with my friends and come back late night at hotel and had good shower and sleep. I booked through Agoda with a discount and I found its cheaper in London based on the services. Its also near to bus stops and train station. Strongly recommend especially to backpackers.

    1
    « Never again!!! Don't stay there!!!! »

    Where do I start with what I didn't like? 1) We were put in a basement room that was smaller than a Victorian prison cell. 2) There was an elephant that stomped along the corridors every four hours (at precisely 1:47 AM and 5:40 AM) slamming every door in it's wake. 3) The little panel on the wall for Maid Service/Do Not Disturb/Door Bell was lit up so brightly, I think it was trying to make up for the fact that there is no window in the room. 4) There was NO WINDOW. 5)The bathroom was so small, I hit my head on the sink trying to stand up while pulling up my trousers. 6) There was a short dark hair on the bed just below the pillow when I pulled back the duvet. 7) The bed was so short, my 6'2" partner's feet hung off the end. 8) There were little flies buzzing around the room (crazy since there's no window for them to get in through!). 9) The hairdryer's cord was too short to use in front of the mirror. I can't believe I had to pay £149/night for this room. This was more like a £50/night room. I've never stayed at a Best Western hotel before, and after this experience, I never will again. The shower had good water pressure. Coffee/tea facilities in the room were good. The towels were nice and long. Room was quiet, but only because there were NO WINDOWS.

    3
    « Reasonable but noisy »

    I stayed only one night and chose the hotel due to its location being near to where I needed to be. At time of booking limited options in the locale available. Room size is very small and not really suitable for a king sized bed. Bathroom was small but well equipped although shower base had seen better days. Negative aspects was the noise from the main road and the other residents - so many rooms crammed in means little to no internal sound proofing. Breakfast was ok but nothing to write home about. Limited milk options. No hot food and you had to get your own tea/ coffee. It was ok for one night but wouldn't choose to stay longer.

    3
    « Basement! »

    Whilst in all other respects the Best Western Maitrise was satisfactory or better, our stop was absolutely ruined by being put in a basement, windowless room which gave my wife and I, 2 of the worst nights' sleep we have ever experienced. The aircon was noisy and failed to cool down the room. Lord preserve us from Worst Western.

    1
    « If you like small spaces, this is the hotel for you »

    Negatives: First of all the room wasn't big enough to swing a cat in, lucky we're only short otherwise we'd probably touch all 4 walls whilst asleep. Bed: comfy, if you like sleeping in someone else's stained sheets. Lighting: hanging off the walls or just don't work. Bathroom: shower points in a different direction to where you stand, and leaked all over the bathroom floor. Kettle: if mouldy tea is your thing, go for it. Noise: being in room 001 meant you could hear every conversation the receptionist had at the desk, not ideal at 6/7 in the morning. Air con: non existent, currently suffering with bad heat rash because there was no window/ air in the room. Should probs be fitted with carbon monoxide alarms. Other: found a bug on the toilet paper, and the toilet paper was so rough it made my boyfriends tushy bleed. Positives: this hotel has 99 problems but the tv ain't one

    2
    « warm box room »

    i will start by saying i did only pay 90 pounds for a double for the night with no breakfast and i suppose i got what i paid for good points it was clean with good fast service at reception 2 min walk from tube station bad points the room was tiny the bed was meant to be a double but was so small (more like a good size single) the bed was extremely hard as well you can't open the windows in rooms so you must turn aircon on but it is very poor and even on the coldest setting the room was still very warm because of this i would not stay here again

    2
    « Deceiving! »

    I booked an executive room with a king bed. After going up one flight, many twists and turns, lots of doors, stairs including going down a full flight, we finally found the room. More like a dungeon. The bed JUST fit in the room, no window whatsoever. The "air conditioner, or ANY air ventilation did not work, and when the receptionist came down to check it out, she claimed WE were responsible for it not working! After one sweaty night, we were transferred to another room with windows and functioning ventilation. Unfortunately, there was a disgusting smell coming from the bathroom drain. And when I went to have a shower the next morning, there was absolutely NO hot water. The rooms were clean. The restaurant affiliated with the hotel was great. Food delicious, prices fair.

    1
    « Review »

    We paid way more than the booked price (They charged in pounds more than originally planned). The staff when we checked in were quite rude and told us to contact our travel agency or take the deal. They didn't want to explain about the sudden price change. The hotel lobby, halls and rooms smelled. The air conditioning did not work so it got really hot, smelled horrible and it was uncomfortable to stay in the room. The bathroom floors were dirty and the windows could not be opened for fresh air.

    4
    « central for business »

    I stay here on a regular basis when there are deals. It is 20 mins to Mayfair for me on the bus outside. The train station Euston is 10 mins. It is clean and standards are high for business travellers. Large rooms beds - show room. Food is good too. Staff polite and cleaned well. I also feel totally safe as a woman on my own.

    3
    « Was Okay... »

    My partner and I stayed here for 2 nights for weekend in London. Upon arrival reception was relatively friendly, we had to leave our luggage out in the reception lounge area while we went out for the day as we couldn't go in our room yet. When we did go into our room it looked tidy, bed was big and was pleased to see we had windows as someone before said they hadn't! It is okay for a night or two stay but I wouldn't want to stay much longer. After you have a look round you notice the things that aren't so good eg: the shower leaks all over the floor and you have to use all your towels to try and soak it up. The toilet paper handle was falling off the wall. The toilet was an inch away from the radiator so don't scold yourself. Also it seemed that my side's plug socket had been pulled off and also the lamp was hanging off the wall. When we arrived inside there was a window on the ceiling with a gap in the blinds and it took us a while to figure out how to close this as there were windows above us who could see through. Eventually we found out it opens and closes by a switch that looks like a light switch next to lamp. It was a handy place to stay though as there was a Tesco express opposite, an underground down the road, a bus stop, Starbucks, McDonald's and plenty handy places nearby for your stay.

  • 5
    « Great hotel near to amenities »

    The hotel is situated very near to the train stations and shops, it is lovely inside and the room we had was beautiful. the staff were very welcoming & were helpful. We both enjoyed our weekend stay at the hotel & would most definitely stay there again when we visit London.

    3
    « Cosy, fine for a night or two but rooms too small »

    We use the buses when we visit London so this hotel is handy being on a main bus route and having a bus stop outside. We were surprised by how small the rooms are. There are tea and coffee facilities and the shower is powerful.Many rooms have no windows and many of them that do are tiny with rooftop views. Breakfast is a cold buffet and well prepared and presented. The lounge bar is very pleasant but a bit pricey. Lovely staff, everyone friendly. The bonus of this hotel is residents are allowed to use the gym at the hotel across the road. We would stay here again because prices are fairly reasonable. If you're out most of the time and don't mind a tiny room this hotel might be a bargain.

    4
    « Three Stars at its finest »

    I visited the Best Western Hotel at the end of June 2017. It is situated very close to the TfL train station (about 300m) and has a variety of stores nearby, including a little casino. All in all, the experience was a good one with the cleanliness of the hotel shining through. You get free WiFi for the duration of your stay and the rooms are neat and quaint. To me, it seems as much more than a 3 star as compared to Zanzibar, London central or Thailand for example. Well equipped and cosy is the order of the day. The staff were friendly and helpful. The only drawbacks would be the breakfast isn't a full English as you would expect, just croissants and breads and cheeses. Coffee is included as well. The other issue I had was that I had to check out and leave my bags behind as my flight was late that evening. This was not a problem, but the hotel doe snot have a shower room as you would expect. I was forced to clean up in the restroom. Nothing more can be said about the hotel except that it exceeded my expectations. well done.

    3
    « It was okay »

    I'd travelled from the North to London for business over a couple of days and booked this hotel through work. When I arrived, I was told that I needed to provide £50 and it would be frozen in their account until I checked out. Was not made aware of anything like this when I booked or anytime after that so was obviously not pleased. When I argued that I didn't have that and I wouldn't have paid it anyway as I was not made aware of it until I wanted to check-in, the staff were rude and they spoke very little english which didn't help the situation when I asked to borrow a phone to ring someone and they couldn't understand what I was saying. After arguing and being kept waiting for around 30-40 minutes, they allowed me up to my room and told me not to drink anything from the minibar (which was fine, I wasn't bothered about that anyway). The room was nice and clean, the bathroom was nice and the TV worked fine. My only gripe is that the bed was extremely uncomfortable so I didn't get a very good night's sleep and it was moisy outside of my window too.

    3
    « Ok hotel but room too hot »

    Booked an executive room with breakfast included. Stayed here last night. When we checked in the receptionist said she would give us two access cards so we could leave one in the switch as it was a warm day in london and we would need to leave the aircon on. The room temp showed it was set to 16c which one would assume was cool- it felt more like 26c overnight and I was too hot to sleep properly. The room was small and clean -had to jump over one corner of the bed for the second person to access their side. The ensuite was modern, shower a good size but the rest tiny. Breakfast was adequate but it this first time ever that I've encountered that if you want fried eggs or an omelette it's an extra charge We moved to another hotel because of the overheated room and room size otherwise if it had been ok we would have booked another night or two

    2
    « I will not be returning and checked out early. »

    Upon checking in I was asked for photo ID which was copied and a credit or debit card for a £50 deposit (I was told they would hold it in their account until I checked out), when I refused and offered to go elsewhere the lady on reception took a photo copy of my card. The room was small but clean although it had big dips in the floor in between the bed and ensuite. The Car Park was a fair distance away and charged me £20 for the night as I didn't want to collect before 7am, I stayed that night and after a limited breakfast found a different hotel for the rest of the week.

    4
    « Small but Modern and Comfortable »

    Reviews for this hotel I feel are very unfair, especially seeing as it is a great price. The rooms are quite small, but they are modern and comfortable, with nice bathrooms and all the normal amenities of hotel room (Although my room could've done with a lick of paint in places). Any review that is worried about safety is rubbish, Kilburn and Maida Vale are some of the safest places in London and there is no threat whatsoever. The restaurant downstairs is also nice for breakfast, and a cheap option for dinner. Overall I was very pleased with the hotel as a whole. As a tip I would definitely get a room with a window.

    2
    « Issues regarding safety »

    When we arrived at the hotel we checked in no issues and went to our room. When we got to our room we went to open the curtains along with the window. The window was completely blacked out with a black wall behind it and the window couldn't be opened. The next day I went to run a bath to discover there was no plug. I went down to reception and they were happy to come up to room and give me one. During that evening we went to bed and at around 2am the door bell went off. We got up and nobody was there. The door bell then continued another 5 times so we rang reception where there was no answer. I went down stairs to discover the receptionist/security asleep on the sofa with his feet up. We were not only fuming but anxious due to the main doors being open 24 hours and he was the only security. When I went back up stairs the door bell was still going so I rang reception again where he answered. He said there was nothing he can do but offered us a complimentary full English breakfast. So we continued to listen to the alarm for the rest of the night. In the morning we went down to reception to put in a complaint and we were given the managers email as she said there was nothing she could do. We emailed the manger to find he was on holiday so emailed the assistant manager ... we still haven't had a reply 6 days after sending the email. Both myself and my partner are very unhappy about the service we received and we felt uncomfortable and unsafe after that evening so we were on edge during the rest of the stay.

    1
    « Tiny room, uncomfy beds, horrible towels, unhelpful staff »

    We paid for an executive king room. This is not what we received. The bed was not king, it was 2 single beds pushed together. Very uncomfortable to sleep on. The join was hard. The ceiling had mould? Plaster peeling off? Not sure. Scruffy. The towels were falling apart. Our telly didn't pick up any other channels than bbc1. Our medium sized suitcase took up the whole floor space. And when we complained about our night nothing was done. Will not stay at a Best Western again.

    3
    « Nice hotel »

    Stayed here for 2 nights with a friend for sightseeing trip. Hotel was modern, clean and staff were nice. Our room was very clean, modern but small with no windows as it was in the basement. Air con worked well which was a bonus due to there being no windows. There was a mini fridge which we used often for our water and tea/coffee facilities in room. Continental Breakfast was included which was good but I was disappointed that on our second morning, the Greek yogurt run out well before breakfast time ended. I asked a member of staff for more and his reply was, "it's finished" With no effort to find more, myself and many others that arrived had to go without. Tube station and bus stop is nearby that we did use during the daytime plus there are a few shops and bars on the high street. After a night out in central London, we decided it was safer for a taxi. This did cost £20 so the hotel is suited a fair distance away out from the main areas. Overall, good value but not sure if I would stay here again.

  • 4
    « A great place to stay »

    Wasn't sure what to expect because we got a good deal for the two night stay but I was really suprised! Great location for over ground trains and underground tube, busses right outside a drink lots of cafes/little shops. We found a fantastic place to park using 'just park' which was a 5 minute walk away and very cheap. Continental breakfast was included in our rate and to upgrade to anything cooked was not expensive. The bar area was lovely and food really good. The room was lovely, had a good choice of tea & coffee, bathroom had a full range of toiletries. The only thing I could fault was because the room was so modern and nice, there were a few marks on the walls and a slight but of scuffing on the bed- but that would be very very picky. Over all, having read other reviews it would seem like we had a very different experience to other guests and I would recommend this hotel and will definitely stay again for the price and quality Staff were lovely and really helpful too.

    1
    « "I felt unsafe" »

    In sum the majority of staff were poor, the room was terrible and I checked out a day early due to concerns over safety... When I arrived at the Maitrise Hotel I was warmly greeted by the front desk, this was the best part of my stay. I found it strange, however, that the hotel demanded a copy of my personal ID. The room I was given had no window's and felt more like a closet. The room was unfortunately on the same level as the Cafe, so there was a constant noise. Don't be confused into thinking this is normal in Central London. I've stayed in many hotels in Zone 1 where this has never been the case. I later requested to be reallocated to a room with a window. I accept that this couldn't be arranged, however, the staff member who was working on of front desk at this time (who had subsequently changed from my arrival) was cold and unpleasant to deal with. The immediate surrounding area to the hotel was clearly a very poor part of London. On a total of four occasions in the space of a few hours, I was pursued by passers by for money. Whilst this is out of the hotels control, the 24 hour unlocked doors leading directly to the high street did nothing to bolster my feelings of safety. I felt unsafe. After the first night, I didn't feel I could stay any longer. I checked out a day early and cancelled my engagements for that day. This was an awful experience.

    4
    « Friendly staff, room fine for short stay »

    Staff were really friendly and helpful. Check in and out was easy, and breakfast was great! Room: level 1, overlooked high street, was quiet and comfortable. A few cracks in the wallpaper here and there but we enjoyed it.

    1
    « Difficult to remember staying in a worse hotel »

    We found the check in staff polite enough and the hotel was conveniently situated. However it was mostly downhill from there on; the room was gloomy and cramped. No bedside table on one side and no bedside lamps. Bathroom cramped with strange black mirrirs which made me wonder if someone was watching from the other side?? If i had been two inches taller, I would have had to sit on the toilet sideways there was so little room. The windows were filthy and the net curtains had not been cleaned for years and were torn. The alternative, on a hot night, to opening the windows to a very noisy street was to switch on the air conditioning which thankfullywas eficient and very quiet. Breakfast was just about OK apart from the bizarre small bottle of off smelling milk which was still on the table from a previous reviewer. What on earth is that about? I don't suppose they care; there is high demand for accommodation in London, and they will probably be full in spite of duff reviews

    1
    « PRISONS have better accommodations »

    Unless you go to sleep at night wearing a fire-proof suit... I would NOT recommend this hotel. - "First floor executive room" means windowless, underground basement closet - "Emergency fire exit" is a staircase leading to a concrete wall - Rooms have a TV, but no remote - Rooms smell like a cross between a septic tank and a high-school gym - There are no phones in the room, making it impossible to call reception - The hotel is a twisted underground labyrinth that could have easily been the set of The Hostel movies - This hotel is disturbingly unsafe, and would fail any legitimate test of fire/safety protocols - If you are staying in room 127, for example, you will need to... take an elevator to the 1st floor, walk through 3 fire doors, walk down 4 stairs, walk through 2 fire doors, walk down 2 flights of stairs, and walk through one last set of fire doors. Good luck! - The hotel is located in a graffitied, rat infested ghetto across from a brothel and seedy bars

    4
    « Surprisingly Good »

    I wanted and I got a good night sleep, so quiet, a good shower in morning, breakfast to get going plus tv and tea making facilities in room. You have to go through coffee shop to get to receptionist. The breakfast lady was a bit harsh in manner but I think this was due to her limited English. Would I stay here again?Yes definitely because so convenient to Circle and Bakerloo line and had all the facilities I wanted.

    1
    « Appalling service and experience at an incompetently run hotel »

    I stayed here on Wed 27th June and the whole visit was dismal. From check in to check out staff were incompetent, rude and lacking in information about the no hot water situation at the hotel. We weren't even informed at check in about the situation that the hotel's boiler was broken and there was no hot water was available. Staff were uninterested and rude about the whole situation. I was told to boil the small kettle in the room to wash - there's no bath and a small hand sink! There was no manager on site or available to deal with the situation as staff looked blinkered and confused about how to deal with an emergency. We had no hot water for the whole of our stay - one night. We were told the water was back on, but some rooms still had none - ours was one. I asked for a partial refund for the room, which I had to email to the general manager. I've been offered £50 - I'm still waiting for this nearly a month after our stay, even though I was assured this would happen within 7 days. POOR SERVICE. INCOMPETENT STAFF and no follow through with a refund. We were offered The room itself was clean, but hot and small. The only benefit of the hotel is its location to the Bakerloo line - it ends there. The local area isn't great.

    2
    « Poor Service »

    Upon check in I found the staff member to be quite rude, very unhelpful and I received a number of blank stares from this particular worker who was slow. The other worker checked 3 people in during the time it took for us to be checked in and she was friendly and very informative unlike the girl we had. The room was tiny not much room to move around at all but it was very clean and modern and was fine for what we wanted. We had paid extra for the breakfast and were at no point told that this was only a cold buffet if you wanted a hot breakfast there was another additional charge for this. The wait staff I found to be rude, the milk smelt off on the table and I had to ask 3 times to have different milk and I was met with the same blank rude stares I had been given at the check in desk the day before. At £145 for one night this was not value for money and was not somewhere I would recommend or return to again. I am not picky and I am a firm believer in you get what you pay for but at the cost of this I would of expected much, much better.

    4
    « Surprisingly Good! »

    Being booked into a Best Western always fills me with fear as they can vary so much, especially in London. However this one was excellent. It's a 1 min walk from Kilburn High Road overground station (so 8 minutes from Euston) on a busy high street with plenty of restaurants and shops. Having a Tesco Express directly opposite was exceptionally helpful. My room was on the first floor. It was compact and the window looked at a brick wall, but I actually had a bath which made a change in a London hotel. The room was clean and well equipped and with me visiting on one of the hottest days of the year I was very glad of the air conditioning. We ate in the restaurant, and whilst the food wasn't anything special to write home about it was tasty and very, very good value for money (grilled herb fish, veg and potato wedges for under a tenner). I only had the continental breakfast, but again, it was enough. The staff were all very pleasant and I had a very enjoyable stay here.

    2
    « NOISE, SMELL , BASEMENT , PRIVACY »

    My son and I stayed for 2 nights we where given the basement twin bed room, we could hear the going on of couple next door so no privacy and there was a droning noise either fridge/aircon upstairs or behind us. As room in basement there was a musty smell and could hear the footsteps from restuarnant up stairs. When booking they should of imformed us that we would get this room so we had option to book at another hotel.

  • 3
    « Did the job »

    Was looking for something under £100 to just crash in for a night after a conference. Was advertised as a room with no window but I was pleasantly surprised that I did get a window, it just looked straight at a white wall. I stayed on the 3rd or 4th floor. The room was small but I expected that. The bed was comfortable and clean and I got a good night's sleep. The reception staff were efficient. Did the job perfectly for what I needed. I wouldn't stay there for a nice family break though.

    5
    « Perfect!!! »

    Having stayed at many hotels in London I cannot understand why anyone would have any grievances about this hotel. I do like the Best Western hotels and particular this one, it stands out to be one of the best ones I have stayed at. I was checked in and out by Raveca the assistant manager and Amy both of which were outstanding at their job, very professional and polite. Raveca was very sweet and went the extra mile to make my stay as satisfactory as possible. The rooms are very clean, modern and have all the facilities you need for a pleasant stay, My room was very quiet. The location is also good, I was attending an event in Knightsbridge and the journey was quick and easy, I only stayed one night and found it good value for money. What more could you ask for? Will definitely be staying again. Keep up the good work guys!!

    1
    « Not for disabled guests. »

    We booked an accessible room months in advance of our visit. I also called the day before to ensure our room was accessible. There is only one room, apparently, for disabled guests, which had been given out by our arrival. The first room we were allocated was too small for the wheelchair to get past the bed and into the toilet. The next two had stairs at the entrance. We made do with the fourth option but the door frames were too narrow to enter the bathroom. We have emailed Phillip, the manager, and we requested several times that he call us. We have heard nothing. We were offered a complimentary dinner the first evening but we do not feel that this is satisfactory. Although staff acknowledged that this was their error, we felt there was a real lack of care and we had to push for the alternative bedroom options. It was very frustrating and embarrassing to have to keep going back to reception and it took about an hour before we finally got into the fourth room. The hotel must place more importance on accessibility issues and treat guests with more sensitivity and respect.

    5
    « An Unexpected Helper »

    I spent a few nights in this modest but comfortable and modern hotel and at my arrival at late night everything seemed as not desired, the room was not the one we have booked. Fortunately, at the reception there was a great and kind concierge, named Lee. With his friendly mood he showed us several rooms (despite being 3am) until we found the perfect one. In addition, he was also there to help and provide us with suggestive insights on what to do and see and warm welcomes. Concluding, Lee enriched our stay at Maitrise Hotel!

    4
    « It's what I expected »

    I stayed for two nights while visiting London. Let's be honest, this hotel is not particularly expensive, so let that guide you as what to expect. My room was what I'd expect from a london hotel, but it was clean and had air con, which was turned on for arrival. Some of the fittings in the room were a bit tired, but again I wasn't expecting the ritz. All the staff that we encountered during our stay were pleasant and friendly. Breakfast is a continental buffet style, that was plentiful. The hotel is well situated for the Bakerloo line, there is also a Tesco opposite. This hotel is situated on the A5, which is obviously busy but I can't say I was overly bothered even with my room facing directly on to it. In my opinion some of the reviews are overly harsh, but each to their own. I've certainly stayed in worse places that have charged much much more.

    1
    « Just been shown to my cell »

    Not sure quite what I have done wrong in a previous life to find myself in a 12 x 12 cell, with no window and stains on the wall. What a dump. Booked best part of a year ago so not sure why I am in the basement. Hotel is allegedly fully booked which means there are others suffering this too!

    3
    « Some Health and Safety Concerns, But Generally OK »

    As a senior contributor to this site; as with all my reviews I will give a balanced, accurate reflection of my stay. Stayed here for one night in July 2017. Situation & Admin. The hotel is about 5 minutes walk from Kilburn Park Underground Station on the Bakerloo line. The address states that the hotel is in "Maida Vale", this is not strictly correct. Maida Vale is in the borough of Westminster, the Westminster borough boundary is a few meters away from the hotel. It's also some distance from Maida Vale Underground Station. The hotel is located on the busy A5 road and this road is busy 24/7. Upon check in the receptionist insisted that I produce photographic ID, despite being able to produce a print out of the reservation she wouldn't budge. I then pointed out that the Immigration (Hotel Records) Order 1972 doesn't require UK citizens to produce photographic ID on check in. There was no reply to my comment and I was checked in without further question. There were no problems with staff attitude on check out but it was a different person. Rooms. I had a double room and as it was a really hot day I was grateful for the air con being left on minimum, the room was lovely and cool. Some of the fixtures in the room were of poor quality, see the photo of the distorted lampshade. Also my safe was broken and didn't work. The room was clean and the bed comfy. I do have some concerns about health and safety. There was a socket in the bathroom that was loose and wiring was exposed, I see from other reviews that other guests have had similar concerns. Biggest of all was that the fire instructions and room evacuation plan did not relate to the room or floor that I was on. I'm not sure if it was an old plan or what; but the plan showed my room as having a bath and it didn't. The route shown on the plan for the escape route to the stairway did not bear any resemblance to the layout of the floor either. You might think I'm being fussy but with the recent fire in Grenfell Tower, fire safety in tall buildings is a concern. See photo. Food. Had breakfast the following morning, good mixture and selection of food. No complaints and no rationing either, you could take as much as you wanted. Summary. An OK place to stay, I wouldn't say great, just OK. The area where the hotel is located is not the best and there are some genuine health and safety concerns, coupled with attitude of receptionist, would I stay again? No.

    2
    « No luxury in sight »

    I booked this hotel through booking.com we travelled to see bst Hyde park,on arrival I was very disappointed to say the least, the reception was uninviting very smelly with a terrible damp smell the receptionist was disengaged and looked bored , not professional in the slightest, the rooms are so small and basic with flies trapped in the windows and dirty window sills the bathroom is very small and basic and the room smelt terrible it isn't anywhere I would have stopped had I known what it was like ,the breakfast choice is poor it's only continental and anything more you have to pay for this isn't stated on booking.com also I find it quite offensive being English and travelling to an English capital that pork is not on the menu no bacon allowed on the breakfast choice only beef and turkey ! I would not recommend this hotel and I will not be returning

    1
    « Anniversary Stay »

    We booked an executive room for our wedding anniversary thinking it would be as the description how wrong we were there was only enough room to walk around the bed we were in the basement with no windows it was more like a prison cell the shower room was very small the tap for the sink barely hit the sink so every time you washed your hands the water went all over the floor this was not value for money not a good place to stop

    1
    « do not book here really bad customer care »

    I have had a terrible time with this hotel. I booked a room through booking.com after realising (my own error I realise) I did not need to that date I contacted my booking agent,within 30 minutes of making my error. My booking agent liaised with the hotel to ask If I could change my date. The hotel did not respond for 20 days much to my frustration. My agent then contacted the hotel again over 11 times. I also at some point rang the hotel,explained my situation, the lady who answered the phone refused to give me her name or tell me what she did at the hotel, she kept telling me to ring in the evening when the manager was in. She was very rude. The hotel manager did eventually agree to let me change my hotel dates, however much to my surprise I was asked to pay an excess of £147.00 pounds. This was never mentioned to me. I feel this hotel is only interested in making money and lacks hospitality. I am disappointed in the manager. Rip off money makers!!!! Suzi

  • 2
    « too small »

    It is really bad. Especially I can say there was no house keeeping not clean and very small rooms. The staff is friendly and helpful in the recepiton but We had to changed our hotel in the second day. The restausrant inside was awful too .I ate the worst pizza there . But opposite the hotel you can find Tesco to buy sandwiches.

    4
    « Decent hotel that I couldn't fault. »

    I was on an overnight in London and this hotel was perfectly fine for myself. My room (411) was small but it had a double bed, a safe and a fridge. The bathroom is modern and toiletries are provided as were plenty of towels. The shower was great btw! If you are in London as a tourist this hotel may be a bit far out for you but it is only a 3/4 minute walk from Kilburn Park tube station. A £50 deposit is payable on check-in, mine was refunded back to my debit card today (27/06) from a 21/06 check-in, taking into account 'working days' and the weekend. No complaints. Nice staff at the front desk, Kilburn High Street on the doorstep, I'd stay here again.

    3
    « A good business trip hotel »

    Stayed here for a couple of nights during a business trip to London. It is located three stops from the Paddington on the Bakerloo Line and is only 100yds from the Tube Station so a good location. However, although the room was very clean and well presented, it was a basement room with no windows so I would not recommend this particular room. Staff in general were very pleasant but this would not be a vacationers stop. That said it is reasonably priced and a convenient location to the Tube.

    3
    « Vacation »

    Staff polite and helpful but room was in basement with no window very claustrophobic and like a cell so small although it was clean and the bed was comfy could not get an upgrade as hotel was full. The breakfast continental and very nice

    2
    « A fair start, but a bad ending. »

    My boyfriend and I stayed here for one night to attend a nearby concert. I chose the hotel mainly for its ease of access from the M1 and distance to the concert venue. Prior to our arrival I noticed the room I paid for was cheaper than when I booked it. I called Best Western and they were really helpful and understanding and changed my booking to a King Room with city view for a cheaper price. So far, so good. On arrival the hotel was a bit tacky looking from the outside but that wasn't really an issue for us. The lady who check us in was lovely and upgraded us to a suite (127) which was very kind. It took us a while to locate our room and we ended up in the basement of the hotel in a room with no windows. We ummed and ahhhed about saying something but as we wanted a good nights sleep we thought we would go with it and not be disturbed by daylight in the morning. There was a good air conditioning unit as well so in the hot weather we thought it may be better. Our first issue was the smell throughout the corridors of the hotel and also our room. It smelt of marijuana, which after a while became very nausea inducing. I'm not sure if it's an air freshener they use, but it was extremely pungent. We slept well and the bed was very comfortable. We both work jobs with long hours so we were looking forward to a nice lazy morning. There was a bit of road noise which we expected being in the middle of London. However, at 08:30 two cleaners began having a conversation outside our room which escalated in to shouting. Just to note, we had put a do not disturb sign on our door. We both thought we would give a bit of time for them to quieten down as we knew they were working. After 45 minutes of conversation and shouting outside our room we had had enough. My boyfriend opened the door to the male cleaner stood outside and asked him, nicely, if he would mind to be a bit quieter. We at least expected an apology, but we were met with 'I'm working' and nothing more. We were disappointed and although the conversation became a little quieter it still prevented us from enjoying our lazy morning. I understand they were working but they work in hospitality and should at least recognise a do not disturb sign and the level of noise they were making. I would not stay here again because of this. It ruined our trip. Good points were ease of access from the M1 and also close to a tube station if needed. The bed was comfortable and the shower was very good.

    4
    « Good value, especially if you're short! »

    Friendly, attentive staff, clean communal areas and rooms, really comfy bed and awesome shower, only gripe was the room was a little small, bruised elbows from getting dry after the amazing shower and then getting dressed! But a great hotel otherwise!

    5
    « Best service »

    I stayed here for almost a month. Hotel staff did almost everything possible to make my stay comfortable. Just like any other London hotels rooms are small but the special care by the staff of the hotel made my stay memorable. Housekeeping is top notch, reception staff is outstanding and restaurant staff is always willing to do little extra. Hugely impressed and highly recommended.

    4
    « One night stay »

    Stayed here for one night at the weekend - room was fine, bed very comfy indeed and did get a good night's sleep. Didn't like the bathroom much though and the handle came away from the wall, bit shoddy. Good location and bed nice, food for a quick stop like mine was

    4
    « Well worth a visit for the price »

    Not sure about previous reports but from my perspective it was a very good stay! The hotel is a short 5 minute walk from Kilburn Park and is well finished the staff friendly and welcoming- I did have brief glitch around ID but apart from that no issues I had a windowless room and it was fine, good aircon and well finished, no it may not be the largest of rooms but I have stayed in a lot smaller! Yes it is a good hotel and I would recommend/ stay again

    1
    « stayed one night 07/06/2017 »

    We stayed here for one night, great location and easy to get to from Euston overground but, staff were nice, when we checked out the next day staff asked us our opinion, I said the room was small, staff replied that was one of the biggest rooms. If your only 2ft tall and of very slim build its ideal otherwise dont stay there, rooms are very cramped.

  • 4
    « great business hot spot »

    Though they did not action my requests. I had a double room double bed - great shower and large TV screen. They were very helpful and flexible I would return for business. Though the area is not great - Bus 16 direct to City outside 20 mins and across the road 2 stops Euston station

    3
    « Fit for purpose »

    We stayed at the hotel for two nights while in London for a wedding. Having read some of the reviews, not all very complimentary, I was rather concerned. However the hotel was fine, our room was quite small but well furnished and comfortable. There was a window but it looked out onto a very grubby wall, pigeons obviously roosting nearby! We were out most of the time though so really only needed a comfortable clean bed and we had that. Continental breakfast was very good and all the staff pleasant and friendly. If you stay, you can probably ask for a room with a window that has a better view! Good value for the price we paid

    2
    « Was happier leaving than when I arrived!! »

    If you want to sleep in a windowless shoe box then you've hit jackpot!! Avoid room 113 like the plague, this was the first room they offered us, to say I was insulted was an understatement, the door opened onto the bed, literally!! And the stench, well I'll leave that to your imagination, my husband hot footed it to reception before I even said anything and asked for us to be moved to another room immediately, in fairness they didn't hesitate, I wonder how many times that happens!! this room was a slight improvement and no sewerage smell, result. I think I got a maximum of 2.5 hours sleep, pillows were very uncomfortable and smelt of stale cooking, the shaft of light coming in under the door from the corridor lights was extremely annoying, the walls are paper thin, you can literally hear everything, our neighbour was enjoying a packet of crisps at about 5.30am!!! One little nugget, the shower was very nice, we didn't have breakfast there but a friend of ours did and said it was very good. When we checked out, the receptionist asked if we had enjoyed our stay, I said no we didn't, to which she smiled sweetly at me and carried on with her duties!!

    4
    « Wembley weekend »

    We were booked in the hotel for Saturday night before a day at Wembley celebrating the FA Vase with South Shields. The hotel room was small but had a very nice and comfortable bed. It also had a very nice en suite with a large double shower with all the toiletries available The breakfast was very tasty, we opted for the full English breakfast. Also you could leave your luggage before you booked in and also after you booked out to save you carrying it around London at no extra cost The only difficulty we had was: we were not carrying any photo ID and almost didn't get the room we had booked. *LEAD PERSON - TAKE PHOTO ID* it will save you a lot of problems.

    3
    « Did the Job »

    I visited this hotel for a one night stay after going to the theatre the night before. I have to say the layout of the room we had was very cramped and if you did not know the person you were rooming with very well going to the toilet would be quite uncomfortable due to only a sliding door separating you! Our room's bathroom door did not shut properly but luckily I was staying with my mum who thankfully we knew each other very well. Overall they had tea and coffee facilities and the rest of the hotel was lovely, and the breakfast was lovely and included a variety such as crepes, waffles, toast, croissants and fresh fruit. The staff were lovely and location wise it was only a short walk to the tube station around the corner and the bus stop which went through to oxford street is across the road in front of the local little Tesco express.

    3
    « Budget hotel. Check your booking. »

    Now, this is a strange one. The hotel itself is clean and comfortable but check your booking as a number of the rooms do not have any windows. You find yourself walking lower and lower into the depths of the hotel and both the corridors and rooms are therefore, as expected, very dark. You can pay extra to have a room with windows. I personally do not mind this too much as needed a budget room for the night but obviously, some would be uncomfortable with this. The room is also very small with the bathroom door only opening halfway as it is blocked by the bed, which is blocked by the chair, which is blocked by the desk...you get the picture. Close to the tube station which is handy. Starbucks and Tesco opposite for snacks and coffee. Personally, wouldn't stay again but did the trick for this trip.

    5
    « Very friendly and attentive staff »

    I stayed for four nights and had a very pleasant stay in this hotel. The staff are just amazing, so friendly and willing to assist in any way they can. I arrived early and although I told the lady at reception (it's a pity I don't know her name, as she really was an angel) that I'll leave the luggage and check in at the appropriate time, she quickly confirmed that my room was ready and I was allowed an early check in (for no extra fee). The room was comfortable (I was travelling solo) and provided good facilities (tea and coffee making facilities, etc.). The wifi was excellent. I found the bathroom was a good size, clean and the shower was excellent. The location is great, as it is very easy to get to anywhere in London (overground station, Kilburn High Road) a minute and underground station (Kilburn Park, for Bakerloo line) 2-3 minutes walk. Bus No. 16, that takes you to/from Victoria station and stops just in front of the hotel. I tried the restaurant as well, and the food was good, reasonably priced and the service excellent. Would definitely stay again...

    3
    « Friendly staff but uncomfortable room »

    Stayed in this hotel for 2 nights while working in London. Staff is very friendly, breakfast is very good, wifi is excellent, it is clean and tidy all around. Nonetheless the size of the room put me off. It was quite uncomfortable to move around and did not have enough space for my toiletries and staff in the bathroom. Also it had no window and appears that do not have so many rooms with windows.

    3
    « Small but comfortable »

    Reception was efficient and the lady was polite. The room reminded us of a motorhome we once owned where ever inch of space is maximised for functionality. The bed was comfortable and the room was clean. Tea and coffee making facilities were there, as were toiletries but we never used them. The only gripe was the noise from the road, sirens, car horns, cars racing, people shouting.. it all went on. But it is a busy part of London, so it was to be expected. however, the windows did nothing to deaden the din.

    4
    « A long weekend in London »

    we stayed for 3 nights over the May Day Bank holiday weekend, Saturday until Tuesday in room 405. We found the room and facilities very good, the railway station just across the road (Kilburn High Road station), 2 stops and about 10 - 12 minutes to London Euston and usually 3 trains an hour. We found the room clean, smart and the bath and shower excellent, the bed a little firm (better that than saggy, in my opinion). We found the staff very helpful, the communal areas clean and tidy. Breakfast was good, we didn't try the restaurant although tempted. The only down side we had was that the windows did not open and needed the fan unit on as it got too hot without. The fan unit was a little noisy. Having said that, we would stay again and probably will sometime soon.

  • 2
    « Not good service - misleading roomdescriotption. »

    Family of six adults arrived here - three doublerooms. When we booked the hotel, we had the option of "Window or no window". Booked all three rooms with window. Upon arrival, only one of them was with window, and the staff could not care less. Gave us the option of a full refund to find another hotel or to stay in the room without windows. The room itself was of okei size. The bathroom on one of the rooms was flooding over with water when we took a shower. When we told the reception about this - they did not care. The overall level of service at this hotel was not as expected. The description of the rooms was misleading. The standard of the room was just okey. Would not stay here again and would not recommend this to others.

    3
    « One night stay »

    Stayed here for one night and checked in late evening and checked out early morning. Hotel is clean. Room had no windows. Room was a bit of a mission to find up and down stairs in and out of doors winding around corners. Room was clean and comfy. Tube station was 10 minute walk away

    4
    « Great little no nonsense hotel »

    Room 305, perfect for the solo traveller. Clean, & smart. Great value breakfast (full english) at £7.95, local to Kilburn Park Tube. The only drawback is that there are air con ventilators working throughout the night at the back of the property so if yo are a light sleeper this may not be the Hotel for you

    1
    « Tge worst experience ever »

    This Hotel was the worst hotel I have ever stayed in. I was doing a business trip for one night and has booked a double room. The room they gave me was so small, you couldn't even swing a cat in it. I begged and pleaded to change after the manager insisted there were no more available rooms. After one other member of staff found another room for me, I took it because it was bigger, then found dirty knickers in the room, the toilet couldn't flush, the bathroom sink was dirty. I checked in at 1.30pm and checked out at 7pm. I didn't want to stay the night. I'd rather waste my money than stay in that hotel where the staff was rude, and they were liars, and the hotel was filthy. The maid continued to swear as I walked down the stairs she was cleaning.Please don't stay here and waste your money, I urge you to pay the extra for Cleanliness and friendliness.... Cross over the road to The Marriot Hotel instead.Never in my life would I book this hotel again.NEVER

    1
    « Appalling and dangerous »

    We were initially allocated room 313 upon arrival as my wife had requested a room with a window in order to watch the world go by. The only view from this window was of what I can only assume was an extractor chimney from the kitchen. This was not the problem though. Initially we had to return to reception as the door key that we were given did not work, an issue that at least one other couple suffered from in that initial 10 minutes. Once we got into the room and were starting to settle in, there was a pop from the light switch near the bathroom door and the bedroom's lights went out, then came back and went out again. This appears to have been a loose cable in the light switch and exceedingly dangerous. We returned to reception and were allocated room 310, which had no window at all. However, this room was not without its own dangerous problems with the electrics. The switch for the bathroom light is dangerously no longer attached to its bezel in the wall, thus rendering it impossible to turn off the bathroom light. As this was the only safety issue, we decided that we could live with it as we were only staying the one night and I could use my coat as a draught excluder to mask the light emitting from under the bathroom door. Breakfast is continental only and not very well presented or a great choice. If you want a cooked breakfast, then it is extra.

    2
    « Wouldn't return »

    The room was rather small and didn't have a window which was not ideal. The room also smelt of damp when we entered and the pictures on the website are misleading to how the room actually looks. However, the staff were very friendly and the bed and pillows were very comfortable. Felt very uncomfortable walking from Kilburn station to the hotel as the area is horrible (didn't know this before we went) so if you do stay here I advise that you walk from Kilburn Park station instead. I will not be returning.

    1
    « Disgraceful - probably the worst hotel in London »

    I stayed at The Best Western Maitrise Hotel during a business trip. I can describe the experience in two words - truly awful. The room had no window and was through miles of corridors into a basement area. The room smelled of damp which was probably because the shower door did not close and flooded the bathroom as soon as the shower was turned on. We were supplied with one large towel only. I have to say that the most surprising thing was that the tap had been fitted too far from the actual basin and the water ran over the side and onto the counter rather than into the basin ! When we checked in the receptionist gave us the room key and number then called up back out of the lift to make a sudden room change and would not say why other than 'there are issues'. She was not kidding!! Another guest was also complaining as we checked in. As a regular visitor to London on business this has to be the worst overnight experience- it was like an episode of Fawlty Towers.

    1
    « Don't bother »

    Electric went off so we had to change rooms to a room where the shower floods, which they knew about. Moved back to our original room where the electric went off again, to later find out there wasn't anymore rooms. It's like B&M looks good but rubbish quality.

    4
    « Good value »

    Relatively small rooms and a slight smell of damp from the bathroom impacted on what was otherwise a very pleasant stay. All of the areas I visited were well maintained and modern and the hotel was pretty quiet given that it's on a major road. Easy access to the train station opposite makes for a efficient transfer to Euston and beyond.

    4
    « Good value for London »

    As a regular user of BW hotels , sometimes you get a surprise, some for good some for bad. When I first saw this hotel and found out the parking was 3 blocks away under Kilburn market I thought , here we go , one of my duff decisions, but I'm pleased to say the overall experience was not bad at all, the room was clean and fresh, great shower, wifi a bit slow. Staff were very pleasant. Menu for evening meals not brilliant but plenty of choice within walking distance. Overall hotel was Great value for money when you compare to PRem Inn , especially as a rewards card holder. Parking was safe and secure and £10 for overnight.

  • 3
    « Comfortable bed - misleading room description »

    This hotel is well situated for the tube & the bus. I booked a suite but would contest that description as it wax only the size of a standard room. The king sized bed was as described- large & very comfortable. However some of the other items described were missing e.g the slippers & robes; up graded coffee & toiletries. I did get the promised gift (a piece of cake) when I asked - which was nice. Air conditioning worked well. Good sized towels in the bathroom & an okay continental breakfast. Wasn't over taken by the evening good but that could be me.

    3
    « Nice hotel that could do better »

    Stayed here last Saturday. Whilst our room was really nice our friends were in differing rooms, even though we all paid the same price. One couple didn't even have a window! Issues with heating, smelly aircon, fire alarm battery that needed changing and a maid call at barely 8am when not requested were some of the issues which when mentioned to staff apparently was received with a response of yes we know, we can't do anything about it. It's such a shame as I say our room was nice, hotel was very clean and looked the part. Just a shame the staff appeared nonplussed by it all and all the issues that we had. If they iron out the problems I would definitely recommend.

    3
    « Good and bad points. »

    Firstly, you do have to put a pre-authorised deposit of £50 on a card, but you are assured it will not actually leave your account. Bit annoying. Room was small with a locked door to a shaft between buildings, a bonus as we had booked a room without a window. Bathroom was a good size with a BRILLIANT shower! The toilet was constantly filling, mentioned to the staff on our first day but was not fixed, nor the room cleaned. Annoying but we hadn't put the light on for maid service, just assumed they would do it. Location is great, we could hop on and off the 16 bus almost on the doorstep! Breakfast was nice, we didn't upgrade to a cooked breakfast, just had toast, cereal and pastries Overall a good base hotel, not sure if I would recommend based on the issues though....

    4
    « Pleasant, very good value hotel in 'off piste' but convenient location »

    Given the mixed reviews, I was slightly dubious about booking here but with such a great price (for London) decided to give it a go. I paid GBP60 including tax for a double room which for a good standard hotel is exceptional value. And good standard it is. The room was very comfortable with an excellent bed and very pleasant bathroom with a great shower. The continental breakfast for an extra 7.95 was perfectly fine and the restaurant itself very good. Whilst 'off piste' the location is very convenient for West end with the bakerloo line a couple of minutes walk away and lots of shops etc by the hotel. The only issue for me was a fire alarm going off at 1am one day and no hot water one morning (this was soon corrected). Very good for the price.

    3
    « Good enough for price. »

    I booked a room for two nights at the Best Western Maitrise in Maida Vale in late August. My choice was based on location and value. Desk clerks were cheerful and helpful. I was surprised when asked to make a deposit upon registration but it was returned at check-out. The hotel has been upgraded and rooms have a pleasant modern decor. We were situated in the basement so our suite lacked windows (you might request a room on a higher floor, if that's important). The room was clean and comfortable although there wasn't room for a sitting area. There were a few times when it felt like the walls were made of paper as we were, without trying, able to follow conversations next door. The Rafkins Restaurant offers a good variety of food choices on its lunch and supper menu, with prices that are average for London. We enjoyed a few meals there including the eclectic breakfast buffet which featured a changing selection of items as we sat - some of which would have been compatible with servings already completed. Service tended to be lax at times but cordial. The location worked well for us as this hotel is just around the corner from Kilburn Park Station, ideal for Tube travel. It's a 30 minute walk to Abbey Road studios for those wishing to have their ?crosswalk moment'. And, it's only two Tube stations away from Warrick Avenue's great restaurant scene. The Kilburn Park neighbourhood is a colourful mix of middle-eastern grocers, restaurants, variety shops and beauty salons where we met a number of interesting, friendly shop proprietors and clerks. The Maitrise delivered what was expected for the price, and I would easily return there, should I find myself in London again.

    1
    « Apauling service »

    After ordering room service, 1 hour passes without food, i ring to ask how long and i am then told they dont have the dish i ordered and im told they rang me, however i was next to the phone the whole time. Very few of the staff speak english and the ones who do speak it so brokenly i cant understand a single word. The language barrier is way too big for working in this industry at the reception. An hour and 20 mins later the food arrives, cold and looking like toddler threw it on the plate. I would only recommend you stay here if you are a multi linguist who does not need to eat. The thing i find most bizarre is how they managed to gain 4 stars.

    1
    « Never again »

    I have never stayed at such a poorly run Hotel, Let me take you through mine and a friends stay at Best Western Maitrise Hotel. I arrived at the hotel at 2300, no one was at the reception, I walked around to the bar and asked the staff if I could check she was puzzled that no one was at the reception and asked me to wait. 15 minuets later I went back to her and asked what the status was about checking in. I was asked once again to wait in the reception. Around 2330 the bar maid re-appeared this time in casual clothes and about to leave, I asked her again what was happening to which I was told she didn't know where the other members of staff were. I asked "what would you do in an emergency ? ". She went behind the desk and was looking on the wall, she then pressed a button on the fire panel which set an alarm off. Shortly after two members of staff 'A' and a male run down the stairs holding bedding and turned the alarm off, the bar maid told them 'customers waiting' and left, nothing more. The two receptionist answered phone calls. Presumably from rooms about the alarm. Other guests arrived at the desk in nightwear, stressed as they had just been woken by a fire alarm. This is all on CCTV. At this point I should have left. A then started the check-in procedure, took my ID and looked up my details. She informed me that she had emailed me earlier that day to tell me that my card had been declined. I initially thought this was a mistake as I had no missed calls nor emails in my inbox and had booked the room a week ago. I checked my spam emails and there was an email, this is my fault I did not check my spam emails. However I am surprised this was not sent out earlier in the week or that no-one called me. She informed me that my room had been booked out and that there was one spare room. it was now 2345 I had no choice to take this single room for the two of us. Alexandra was very nice and discounted the room and gave us both a complimentary breakfast. The room, 007 , was in the basement, under the reception by the lift. Two lights were flickering one in the bathroom one in the bedroom. At this point all I could do was laugh as it was my only option. I have no idea how I slept in the room, it was so noisy from people stomping around reception all night and the lift clanging up and down. It was all going to be okay, because I could go upstairs and have a nice breakfast. At about 0900 I stood waiting by the 'wait here sign to be seated' and was approached by a member of staff with a clipboard whom signed my room number off. She then walked away. I assumed she was checking which table to seat us at, she did not return. I found her and asked were to sit, we were sat at a table which had been recently vacated and not cleaned, She told me she would be back with cutlery, she did not come back. I went to the bar and asked for what I needed, cleaned and laid the table myself. I went to the buffet, it was empty, all but toast had been ravished and not refilled. I waited 10 mins for it to be restocked. While waiting I watched other guests clean there tables and look at the empty buffet. The restaurant was clearly under staffed. Much like the reception/ hotel last night. I returned to my room and packed. I returned to the reception to check out. But before I was to check out I tried to use the toilet in the restaurant/bar, this was out of order. I checked out, I was going to complain then and there but there was a que of other guest complaining, I had to catch a train so could not join the angry mob to claim my money back. I have no idea what I paid for, there was no service, I did not sleep and endured one of the worst continental ( coco pops and toast ! ) breakfasts ever. This catalog of un-believeable events cannot be blamed on all the staff but only one, the manager. Staff are clearly stretched and stressed beyond there capacity.

    5
    « Superb hotel »

    I would just like to say what a lovely hotel only stayed one night 17th November the staff were lovely friendly the hotel was very clean the room was lovely the continental breakfast next morning was lovely I would highly recommend staying here

    1
    « Worst hotel ever avoid avoid AVOID »

    Stayed here two nights. Picked this hotel due to the brand and near to Oxford street. When we checked in our room had NOT been cleaned, toothpaste marks all up the mirror, the work top and black curly hairs all around the sink! Went down to reception to complain however there were two in front of us also complaining 1. their booking was wrong and 2. that there was no hot water! Second room was ok however still a top of a bottle of champagne left on the side and whole room needed a deep clean. Woke up next day left the room early and physically shut the room door as no automatic close. Came back 2300 after a long day and came back to the room and our door was WIDE open!!!! We had all our belongings out and this is not acceptable! It looked like the maid had not closed the door. I am furious! I do not pay to stay in a hotel to have such a security breech! Went to complain and yet again was in a queue of others complaining. One guys toilet seat was completely broken!! Do not stay even with the brand and proximity this place is awful.

    3
    « Good for polar bears »

    I stayed here for one night only and as I was not planning to spend much time in it I booked a room with no windows - which in hindsight may not have been a good idea First of all let me say there are some positives. It is a smart looking place that has been refurbished and nicely fitted out. Good bathroom, good shower, comfy bed and my room was clean. However I have to say there were some negatives 1. The room was freezing cold. I don't think there had ever been any heating in it and the bed was so cold it took your breath away. I had to go to bed dressed and sit on my pyjamas to make them warm! To make matters worse the heeling did not work. Even if it did it goes off when you leave the room and it would get cold again. I am sure the location of the room did not help. 2. It was noisy. Despite being buried somewhere in the bowels of the building there was considerable traffic noise. Then at 8.30am workmen started hammering on the outside wall and at 9 they started a circular saw. What a racket! Good job I was not trying to sleep (it was too cold to sleep) 3. Breakfast was poor. I booked it and went in, looked at the food on offer and walked out and cancelled it. Very poor selection and it may have been geared towards European travellers (there were lots of them) but I thought it was not good enough. I walked over the road and bought some fresh fruit and warm, fresh pastries from Tesco which were lovely I doubt I would stay here again and if it was my only option (the location works for me) then I would not be tempted into a windowless room

  • 1
    « room 007 was not James Bond »

    Good points, great location for central London, hotel has own modern looking bar/restaurant but I only used for breakfast which was average at best, although no car park you can park in side streets free overnight 18.30 to 8.30, lots of pubs and places to eat surrounding hotel, great public transport links, very reasonably priced and wifi worked great free and fast. Bad points - couldn't sleep..... I booked through BW central reservations, about 7pm evening of stay, asked for B&B double room for single occupancy, quoted £68 perfect - that was for a single inc' continental breakfast and as hotel has plenty of availability that evening they will upgrade you to a double etc using your Diamond rewards card and reservations will instruct hotel accordingly but when checking-in all went wrong, on the check-in form could see/read the instruction to upgrade guest, so when I asked for a double room I was surprised I was refused, unless I paid £20 for a upgrade, but I explained the price difference was only £10 from a single to a double which I was to happy to pay but NO had to £20......I didn't want a argument had been along day, so on principle I'd decided to stick with the single - what a BIG mistake. Room 007 was on floor -1 the basement, good bits: single small but comfortable bed with modern shower and nice size tv/freeview and spotlessly clean throughout....Now for the bad bits: small room with no windows but own air-con if slightly noisy, walls have no sound proofing you hear every ones conversations in corridor, room is located within a few feet of the lift which is very busy with guests coming and going all hours but I do appreciate this is London also lift also pings' a lot, GETS worse as the room directly above appears to have wooden floors and has got to be heard to be believed when guests move around but GETS even more worse every time the plumbing is used though-out the hotel the room vibrates with the noise....... I'm angry - Hotel had good availability so why the Hotel refused my suggested upgrade then insisting to charge £20 to upgrade me to a double when it should have been £10 which was the difference between a single and double, the staff must be aware how small and noisy room 007 is and if not - a staff member should try if for a night... I possibly was just unlucky with this given room and other rooms are may be much better but why does this hotel choose to be a Best Western if they going to completely ignore the rewards scheme, I should have asked for another room when I saw it but the check-in had been hard enough, at check-out I explained the room problems and the receptionist was understanding and professional...wish she'd been on duty the previous evening... I love to hear any other reviews in regards this room.

    4
    « Good value »

    We stayed here whilst on a course in London, nice hotel with big comfy bed. Clean and all you need for overnight stay. Nice bathroom with large fluffy towels, the only thing was we couldn't work out how to get the water hot in the shower! So a cold start to the day. Tea & coffee making facilities in the room, air conditioning & large TV. We had breakfast in the restaurant downstairs, we didn't book it before so just asked for a table. We were offered cooked or continental for £7.95 opted for continental good choice of fruit, cereal, couisonts, meats, cheeses, toast etc. Recommend.

    1
    « dirty, filthy hotel avoid »

    we stayed at this hotel last week for two nights, the first room we were given was filthy, stained covers, stained sheets, discarded tissue in bed, stained carpet, frayed carpet, toiletrys covered in dust, shower cubicle stained we immediatly complained and were eventually taken to a second room, this too was dirty with several staines, i asked to speak with the manager as i wanted our money back and look for another Hotel however we were told he wasnt available and they could not facilitate this without his approval, we were then shown another room now over an hour later, this room was better than the others however still not as clean as we would expect, we reluctantly took this room as we had reservations that evening. on the second night we were woken by the alarm going off around 1am we were making our way out of the Hotel when it stopped and were told to go back to room, the alarm then went off again 20 minutes later and again at around 7am. in the morning i asked again to speak with the manager at checkout but again was told he was not available, we were given no explanation for the alarms. I have photographs of the rooms which i wanted to share with the manager before posting details, i have e mailed the manager Mr Moin but he has not bothered to reply. I would avoid this Hotel at all costs and i will be in touch with Best Western with the images to ask how they can possibly class this as a 4 star Hotel or even allow them to operate under these conditions.

    5
    « Amazing hotel, Good price! »

    Stayed here last month for a night as I had an early train from London and I'm not local to London. Saw some good reviews so I booked here as it was a good price. Closer to the actual day I saw more reviews but these were saying bad things so I got a bit anxious. Turned up and the staff were really helpful and kind, the lobby was really posh and clean. I had paid for a room without a window and I got to my room to find I had a window and a rather large room! Had dinner in the restaurant there too, had the signature burger which was delicious and great value! All in all I would definitely recommend this hotel to anyone!

    3
    « Ok »

    A friend and I stayed over for the England v Scotland game. We paid £78 for a twin room with breakfast. On arriving at breakfast I was told that if I wanted a cooked breakfast it would cost me £7.95 extra. I stated that I didn't want the continental breakfast also at £7.95 but couldn't swap. Either there was a lack of understanding amongst the staff but the bed and breakfast tag is definitely misleading and, forgive the pun, left a nasty taste in my mouth. I probably wouldn't stay there again,

    3
    « Ok! »

    Room was lovely, it had no window but was executive and plenty of space. Couldn't be closer to a tube station and was really handy for the bakerloo line. Breakfast was lovely on the first 2 days, the last day we went at 9am and there was nothing! No bowls, bread, cheese, nothing was replenished. There was also an issue with parking, I rang up and was given a postcode. This didn't work and we could not find the car park. We rang twice and the receptionists had absolutely no idea what to say to us. One even suggested that we park on the road (despite the fact it said max stay 2 hours, they said 'it will probably be ok' - doubt it, we were there 3 days!) So I wouldn't drive there but other than that I would recommend the hotel.

    3
    « Great location, good value for money »

    Safe, clean, good location. Does indeed make for a nice place to stay for a few days while taking care of business in London. Poor wifi, when any at all. Needs a renovation a bit more elaborate than a coat of paint. Not quite a businesss hotel, nor a vacation spot. But still good value for the price--for London that is.

    2
    « No Wi-Fi signal »

    The room was decent, but there were no Wi-Fi signal in the room. Overall experise: decent hotel, but nothing that I would recommend. The staff was kind, but there are a few things that lacks in this hotel.

    4
    « Young lady on reception, slim with glasses was wonderfully helpful! »

    We had read the reviews so we managed our expectations. Every member of staff from reception to dining room and cleaners were friendly and greeted us. We left behind a travel pass and a new blazer that I hung in the wardrobe. This was found by the cleaner and returned to us when we arrived back to claim our luggage. The manager should pat everyone of them on the back because we felt completely welcome during our stay. The hotel is spotlessly clean and very modern the continental breakfast that was included was good enough to set us up for the day. We had two rooms one, was a little bit small for two people but was perfectly manageable for one night. The other room was spacious enough for two. The location is perfect for travelling around London. Thank you Maitrise Kilburn.

    1
    « Waiting for money »

    In the morning when I was supposed to arrive at the hotel I saw a payment on my card's statement toward the hotel for the whole amount of the 2 rooms I booked ( around 900 euros and not informed about that at the booking's moment). Once arrived they explained me that they had just "freezed" the money and that I would have been able to see them in 3 to 5 days, and I therefor decided to pay with a different card. Now, what is scandalous is that after 6 working days I still don't see the (considerable) amount on my card and calling the hotel I just got always the same answer: "you have to wait few more days". Well guess what: this hotel got in one day 1800 euros for two rooms and I am still waiting to get back my 900. This can't and must not happen.

  • 4
    « Smart hotel good location »

    Had an appointment nearby the following morning so a quick overnight stay here. PArking was ok just around the corner. Room was smart and presentable if not a tad small. But for £70 in central London its a great stay. The only issue was the breakfast room was around 120 degreess C. Walked in and turned around and went to a local cafe.

    3
    « Pleasantly suprised ! »

    I have to say I was very worried when I read all of the reviews however I was pleasantly surprised. Prior to arrival I had emailed to ask if we could leave our bags on our last day and ask if we could please have a window (due to trip advisor reports! ), unfortunately I didn't get a response which I didn't feel was a good start. On arrival the hotel was nicely decorated and the reception girls were polite and helpful, we booked an executive room as we wanted a king size bed and were told we were on the first floor. Our room was 130 and by the time we had got to it up and down stairs it felt like we were on the ground floor and we had no window. We were disappointed, however as we were using it as a base whilst we went into London we decided that it probably would be OK, we did ask if it was an executive room as the website says that their double rooms don't have Windows (but doesn't say anything about the executive rooms not having any), the receptionist said it was a king size bed but if we weren't happy she could move us the following day but we decided to leave it. The room itself was modern, had a nice bathroom and was clean and it was nice and quiet as it was at the end of the corridor. The hotel is very close to Kilburn Park tube station and Kilburn overground train station so is great to get into and out of London. We were also able to leave our luggage in reception after checkout.

    1
    « Hotel that gives you a cupboard instead of a bedroom »

    Awful hotel with rooms without windows and no bigger than the bed. They don't even advertise they have rooms without windows and are only big enough to fit the bed in, glad I didn't come with my wife, I would have had to sleep in the hallway .

    1
    « Basement room with paper thin walls »

    Firstly they take a £50 deposit on check-in which they state may not be returned for three days after check out This is the first time I've ever been charged a deposit at a hotel. Treating your guests as potential vandals or thieves... classy. Secondly the room is in the basement with no windows. Thirdly the air conditioning is too noisy to keep on and sleep, I can hear the conversation of the people in the next room, the footsteps of people in restaurant upstairs, and the screaming of the plumbing every time someone somewhere turns on a tap. Wont be back.

    5
    « Window »

    My 7 years old son and I were in room number 405, it seems very nice. Just we couldn't open the windows , they are locked. It would be better to put guards for the window, instead of lock it . We need some times fresh air!!!

    5
    « Great Value »

    For the price of this hotel I wasn't expecting much, but I was very happy with the quality of the hotel. It is close to the tube and a short trip into Baker Street. London is expensive and if you stay in hotels a lot it helps to find one that has a good travel time to other stations at a reasonable price. The size of the room isn't great, but no different from the rest of London.

    3
    « A reasonable base in London, Nice enough room - no window (which we were aware of) but the air conditioning didn't work! »

    Me and my husband needed a room in London for the night and we booked here as the price was £119 for the night which is quite good just for a base in town. The location is good, 2 mins from 1 tube and 5 mins from another so easy to get anywhere and a Starbucks across the road for your morning coffee fix! When i made the booking, it did say it was for a room with no window - which really didnt bother us in the slightest as we were only there to sleep and would be out of the room the majority of the time. The room itself was nice, a a good size and space for two. A big double bed, the bathroom had a bath/Shower which was really spacious actually. The TV was on the side wall to the bed so we had to lay on our sides to watch tele which was a bit odd! We were not in our room that long before going out for the evening again so we only realised the air conditioning was not really working during the night by which time when we got back at midnight it was too late to change rooms and complain. With the air con not working the room was sooo stuffy and hot and horrible, it made sleeping very uncomfortable and i was so glad just to open the room door in the morning to get a bit of air in. My husband tried every option to try and get it working but it was hardly blowing any air out at all. A plus of having no window is that the room is very dark in the mornings so you don't get woken up early with the sun shining through and it is also very quiet. Once in reception and checking out i did raise the complaint of the broken air con - the receptionist asked whether we had put the key card in the slot and i said we had as everything else was working but all she did was apologise, i don't normally expect money off things but perhaps a offer of a small discount would have made it better for the lack of a good nights sleep that we had - This is where Starbucks come in to play and we shot across the road for a morning drink! Overall a pleasant hotel i guess, as i say we were not in the room that long so for a base we cant complain it just would have been better that the air con worked and the receptionist was a little more understanding.

    1
    « Do not bother »

    We chose this hotel as a cheaper alternative from the hotels in central London. It was absolutely awful. We were told our room was on floor -1 which rang alarm bells straight away but didn't want to say anything until we saw the room. First of all, the room was absolutely tiny, just enough room for two small beds and a slim desk/table but what made it worse was that there were no windows!!!! It was incredibly claustrophobic and was concerning when we started to think about health and safety. The air conditioning did work but was so loud it was impossible to sleep so we had to turn it off. The early hours of the morning was awful because we could hear absolutely everything; People walking around above us, other residents morning alarms going off and even other conversations. The doors were so thin we heard someone zipping up their coat outside in the corridor. The safe in the room was locked with no instructions on how to use and the bathroom was damaged and tired, the shower taps came off in our hands. As soon as we were woken up by the noise of every other person in the hotel, we wanted to leave. Worst stay I've had.

    1
    « Don't expect a cup of tea »

    Requires a £50 deposit when you arrive (was not told this before) 'incase you have something from the bar'. Room was lovely but service was shocking. Everything is far to much trouble for the majority of the staff who treat you like an inconvenience. Asked very small requests a couple of times such as couple of cartons of milk (as room wasn't stocked despite request for housekeeping sign being on). Was told they had none (hard to believe in a hotel) and told to just wait until the morning (welcome book states if you want additional supplies just ring recording). Went to use the lift and was asked by staff if going up or down, said down and was told 'oh just wait then' and off he went. Windows don't open so constantly like a cooker due to outdated air conditioning. Showers nice though.

    2
    « Dubious practices »

    Requires a deposit on check in even when you aren't having an evening mail or breakfast. Allegedly to cover "damage". Sorry, stop treating your customers like prospective criminals and if you must indulge in this disgusting habit at least have the decency to put it on your website so customers can make an informed choice. There were several people ahead of me in the queue complaining about this, and this added to the check in delay. Also some of the rooms are in the basement and have no windows. Avoid.

  • 2
    « Basement room, air conditioning not working, lift not working, electronic safe not working, staff couldn't fix »

    We stayed here in late August 2016 - we were given a basement room which we weren't told about when we booked - the room had no ventilation or natural light and was stiflingly hot. The air conditioning didn't work, and the slightly indifferent porter was unable to fix it. We also asked him to fix the safe which he wasn't able to do. Also the lift to the ground floor was broken.

    1
    « Poor Management risking residents lives »

    I recently stayed at Best Western Maitrise Hotel, Maidavale on the 18th October 2016. During the night the room next door to me decided to host a party which went on till 5.30am. I complained to the front desk twice only to be told that there was nothing he could do until Management arrived at 7am. I alerted the gentleman on the front desk that they were smoking in the room as I could smell it in my room. Smoking is illegal within a confined public place, I was in the basement of the hotel (room 125) with no windows or immediate fire exit, therefore making this a high risk health and safety issue. I even suggested calling the police, to which fell on death ears. I spoke to the lady on reception in the morning who was apologetic and told me that there had been 4 other complaints regarding the same issue. She also explained that the gentleman on the front desk was inexperienced. I also informed her that my shower was cold and the plug sockets were not working underneath the television. Whilst I realise it's not the Management's fault that the residents of the room next door had a party, it was certainly the Managements responsibility to manage the situation. Informing me that I was not alone in my complaint doesn't restore the 5 hours' sleep I lost in the middle of the night! It also doesn't give me any confidence to stay in a Best Western Hotel again! The Management I feel have seriously breached Health and Safety laws by allowing other residents to smoke in the building with a potential risk of setting the building on fire and endangering others.

    3
    « Good Value »

    My partner and i stayed at the Hotel for two nights when visiting London for a Jazz event in Soho last weekend. The hotel was very close to Kilburn overground station, only two stops from Euston so accessible and very easy to travel in and out of Zone 1. On arrival I was surprised to be asked for a £50 security deposit, especially as i had paid in full, in advance for my room. I am also still awaiting the money to be reallocated to my credit card, two days after returning home ,so i'll be keeping a watchful eye on my account to ensure the payment is made. The room was small but clean and tidy. The bathroom was in need of a few repairs (knob missing off shower) and the windows didn't open which meant the room was boiling hot. We switched on the air conditioner but the smell emanating from the AC was musty and smelt a little of sewage; so we struggled with the heat and refrained from using the AC. I would say that the Housekeepers did a great job and the rooms were clean and fresh towels were arranged daily In summary the hotel is good for a short stay, when you are simply looking for clean place to crash and get a warm shower.

    2
    « .... »

    The room looks bigger from the pics. Reception with bad behavior. Dirty bathroom when we arrived (hair in the shower) after that the cleaner of its own was really kind and gentle. The hotel is non smoking 100% but the only window of the room was sealed!!! The room needs to be refreshed!!! We were 2 so we asked for a second keycard and they said that they dont have! Nice,big comfort bed. Good aircondition. Nice bathroom with really good shower.(not so hot water at the mornings) We stayed there 3 nights and the reception girls were always unhappy. Not even a goodmorning from their lips! They charged us extra 50pounds in case of a damage or something that u take them back the next five days! First time in my life with so many trips at the past!!! At least the subway station and the bus stops are outside of the hotel! BAD

    4
    « Good Value »

    We had a room on the fourth floor and paid £98 per night. Lots of good points: Quiet at night Comfy bed spotless good shower good temp controls in room modern and up to date nice bar area with happy hour close to tube station and within zone 1-4 mini fridge, hairdryer and safe in room fluffy towels! A few bad points: Surrounding area is a bit ropey Room was on the small side TV on the right of bed instead of facing No mirror on dressing table Could be difficult for wheelchair users to get to some rooms, would recommend checking on booking.

    1
    « Boiling water, bad service »

    Awful experience. There wasn't cold water in the shower. Impossible to keep under water. And they gave no solution. Just saying "I'm sorry" and offering a free dinner that I didn't accept. 3 days without having a shower.

    4
    « Comfortable and inexpensive »

    Very nice, clean and modern. I was in an internal sub floor room which was great as I'm easily disturbed. Air con, new bathroom. Flat screen TV. Quiet. Very central bus stop outside. All in all great value for money.

    2
    « Windowless rooms & stairs & more stairs »

    We wanted a reasonable hotel for 1 night as we where travelling on Eurostar the next morning with friends who have mobility problems. The first 2 rooms we were about to reserve came up with a message that they did not have windows; so we upgraded to executive rooms and thought no more of it. On arrival we checked in and took the like to the 1st floor and then had to ensure numerous flights of stairs to get to our rooms, I think we were back on the ground floor. To our horror the 1st room smelt of sewage and had no windows; the second room was okay except it had no windows. So back to reception and they finally let our companions down grade to a room with a window, albeit looking onto a narrow alley with many pigeons. The stairs are a killer and I rescued another elderly couple who were struggling with the stairs and their luggage. There are only two nice things about the hotel its location and a good receptionist called Bridgita.

    4
    « good value »

    i have used this hotel a number of times and have always found it good value and the staff helpful.Parking during the day is a problem but is avaialble on the streets close by between 18.00 and 08.30am for free

    1
    « The best thing about this hotel is location to tube station ! »

    We stayed one night at this hotel, on arrival our door was already open with a carrier bag propping the door open, which looked like rubbish in it.... we were in a hurry as our show started at 3pm and couldn't get in our room til 2pm, I went to use the toilet which had urine around the brim of the toilet, I was still in the toilet when a work man let himself in, not even knocking first !! he said he would come back in 20 mins.... we had to leave and he had come back to fill the hole that was in the bathroom shower cubicle. The rooms are tiny with the bed filling the room, you cannot walk round the bed it is so tight, and having to clamber over the bed to get to the toilet in the night wasn't funny ! at £119 a night, without breakfast I think is far too much money, and having to pay a £50 deposit for the bar, which we weren't going to use ! .... I have never, ever come across this before, so all in all was a very disappointing stay......

  • 4
    « Everything you could want in a small space »

    After reading the reviews for this hotel, I was on edge and worried about my stay. However when I got to the hotel I asked if there was a room available with a window as I get claustrophobic, they didn't hesitate and changed my room immediately. The room itself was very small, however it had a king size bed, TV, wardrobe, mini fridge and the bath room was newly renovated and the shower worked fine. Would definitively recommend this hotel for a one night stay business/stop over trip.

    4
    « Fantastic housekeeping manager. »

    My husband and I are staying for a much needed 4 night stay at this hotel. With two small children at home this is the first break away we've had in 5 years. It was important that it was worth every minute! We booked a room only with no breakfast so we had the freedom to get up whenever we pleased. We arrived at the hotel yesterday, the receptionist was friendly and our room was nice. Basic, but smelt clean and the bed was comfy. The shower was great! We had a comfortable nights sleep. In the morning I accidentally split a cup of tea so we moved the bedclothes and mattress in order to clean it up. Under the bed hadn't been cleaned for a while and consequntly there a few unsavoury(!) items under there. We went downstairs to let the management know. We spoke to the house keeping manager, a Mr Hasib Azad, who was fantastic. He immediately apologised and gave us a new room as well as upgrading us to have a continental breakfast each morning. We were offered the breakfast straight away and it was good, fresh juice, fresh fruit, toast, croissant, pancakes. Would recommend to friends as it's the service that makes all the difference.

    1
    « Claustrophobic »

    This is first day of my 5 day visit. First I was given a room with no window. I asked to change the room. Then I got this shoe-box size room; there is hardly any space to move. This is nothing like photographs you see on their website. My first and last stay at BEST WESTERN hotel.

    3
    « Decent hotel in a handy location »

    Stayed in this hotel because it was quite reasonable (£107 a night) and was a good location for where I was working. On check-in, I was told that there was no benwfit to my diamond status in the loyalty program, and that the lift was out of order, so that was 3 flights of stairs with my luggage. The room itself was a good size, though smelt a bit damp and the bathroom was a bit run down. I did not eat in the hotel, I ordered from the nearby Persian restaurant. I would use this hotel again.

    2
    « Needs improvement »

    Stayed at this hotel for one night whilst attending a wedding. The hotel has no parking. Prior to arrival we tried to book early check-in as we needed to be at the ceremony for 14:30, but this proved difficult as staff were unwilling to advise of availability but keen to advise of a £20 charge. Our room was small but appointed to a reasonable standard, the bathroom not so much. The toilet didn't flush properly, the sink was tatty, walls and shower dirty. In the morning the towel rail had clearly been on full blast, turning the bathroom into a sauna, this was the same in both our friends rooms too. Whilst getting ready, there was a knock at the door and before I could get near it (no more than 5 seconds), a member of staff had let himself in to our room in order check a problem, one we hadn't reported. This would have been rather uncomfortable at a different stage of the changing process. The bed was small and uncomfortable and to cap it all off, breakfast consisted of stale miniature pastries, toast or coco pops. Pretty poor hotel for the money they demand.

    1
    « Awful hotel, awful room, awful breakfast, awful reward scheme »

    I have stayed at this hotel before and I was in a room that time with an ill fitting window and an pane of glass within the window that didn't fit, the manger replied he checked and this wasn't the case, as I couldn't reply, that was the final word on that, well let me start by saying that the pictures were uploaded to trip advisor so that you may see for yourself on my review last year. Onto this stay, I am a Best Western Rewards Diamond member, not that this means anything anymore as I have yet to receive a welcome gift from any best western since this replaced the old scheme. I booked this over the phone using Best Western Reward points, I booked one night using points and the second night using my credit card. Luckily i had proof on my app and emails of the reservations as they weren't expecting me or my pregnant wife, then they were only expecting me for one night and I had to check out and back in the next day. I was allocated the 4th storey, in room 300, the elevator was out of order, my wife is pregnant with twins and I had a knee arthroscopy 2 weeks prior. The room smelt badly, the window is screwed shut so as not to air "for guest safety" the bathroom had tiles missing and the bed was rock solid. All of a sudden I was grateful of having to check out and in the next day. In the night the power stopped working and my wife and I showered and used toilet in the dark, I don't know why the power tripped but I expect it had something to do with the dripping water from the doorframe which Christian explained was probably a pipe. The next day we were moved to room 117, much better room and experience but I did have problems the next day as they said I didn't have a booking and they had problems taking points for previous night off my account, I explained I wasn't particularly happy about being charged for a room with no power and rock hard bed, dripping door frame and a sink you could only drain by putting your hand in basin and picking plug out. I will upload all the pictures for this, so regardless of managers response which I will be unable to respond to, I will upload the pictures and i took video also should that not suffice, had I not have had an even worse stay at a Holiday Inn this month i may be even more furious. It is the reward scheme that makes me most angry as no Best Westerns, despite my asking 4 membersof staff prior to Christian seemed to know anything about any welcome gift. Breakfast at this hotel was only continental and I asked for more croissants of pastries and was told 2 minutes but ended up in a 25 minute wait and having to ask numerous times. The breakfast was very poor, there's a Starbucks or pub across the road, use them. I had to insist the waitress throw away a bread item as a guest picked it up with her hands and putting back as the hotel had not put tongs out despite in being 9am and breakfast had been out some time. The Kilburn Park tube station is nearby and this is Bakerloo line. I wouldn't stay here again as the only competent member of staff, Christian is off to MontCalm, which is a fantastic hotel with a fabulous restaurant, Nirvana Kitchen, Pan Asian, we ate there our first night of the two.

    1
    « Without a doubt the worst meal my friend and I have ever eaten out. »

    My friend and I visited this 'restaurant' on 26th August. The place looked OK albeit practically empty - this should have deterred us, but being fairly early we thought it would fill up. The waitress was lovely but hardly understood us and so ordering was a problem and ended up with us pointing at what we wanted on the menu. This was without any shadow of a doubt the worst meal we have ever had. They couldn't do much wrong with the hummus starter except serve it with carrot and celery pieces that had clearly spent some considerable time in water and so were bland and curly. The nachos were stone cold with the 'guacamole' clearly having been squeezed out of a tube/squeezy bottle which was vile. The chicken burgers (with avocado) then arrived. A bap, a greasy chicken fillet, and a cylindrical squeeze of 'avocado'- the same product they were trying to pass off as 'guacamole'in the starter. Foul, foul, foul. Whatever you do - don't eat there. The managers and powers that be there should be ashamed.

    1
    « Worst Hotel I've EVER stayed at! Do not use »

    Had a 3 day stay here after our wedding. For three days the hotel had no hot water!! Not so much as an apology They take a £50 deposit off you when you get there. Never had that before. Shows to me the clientele they attract if that's necessary!! Second night had idiots running up the corridors ringing door bells and banging on doors at 4am. Reception did nothing despite calling numerous times Most unrelaxed stay I've ever had Beds uncomfortable. Tiny rooms. Dirty sheets when we arrived. Crap continental breakfast. Staff banging around early in the mornings Do not book here!!! Management non-existent. Tried to contact management whilst there and afterwards and totally ignored. Just told whilst there not available and not so much as a reply to emails sent. Gave them a chance to reply so after three weeks I've left this feedback. Reply to customers you crap hotel. Your a joke. Should be ashamed!!!!!!!

    3
    « A disappointment »

    We booked a suite but we're just given a small room with a sofa bed in it, it has no resemblance of a suite. No windows and a shower that takes a masters degree to work, you also can't turn the shower on without being in it, thereby running the risk of being scalded or frozen. The location for concerts at Wembley is good and just opposite Kilburn high road tube/overground station, Kilburn also has some decent pubs and restaurants so was a pleasant stay. The staff were not at all interested in our complaints and also held £50 on our card as a deposit, apparently it takes a week before it goes back in your account, outrageous! Next time We will stay down the road at the Marriott..

    3
    « Fin for a one night stop over »

    I was worried after reading some oft the recent reviews. But found this hotel hospitable, clean and smart, shower was fantastic loads of hot water and big soft towels, comfy bed. Good selection of breakfast foods and a great coffee.Very easy commute into the city tube station 3 min walk. Our room was in the basement but didnt really bother us as just there overnight.small amount of storage but again for a short stay fine

  • 2
    « Small shabby rooms, poor customer service »

    We arrived on a saturday for a concert that night. The location is good, just a few minutes from the overground and underground lines. The front desk was small and there was not enough room for 2 people to check in at once. It took around 5 minutes to check in and despite having booked the room 6 months before and requesting a low floor due to me being 9 months pregnant at the time of stay, we were on the 3rd of 4 floors. The room was narrow and small and the carpet stained and dirty. The bed was a tiny double and had a dirty throw and pillows on. My husband awoke in the morning to find a bite on his thigh despite having worn trousers the day before. On the plus side the shower was powerful and there were plenty of toiletries. I had booked 'bed and breakfast', when we came down in the morning, the rude restaurant manager said we were room early and suggested i go and either print out (!!) my booking again or present my phone with the booking on. I went back to the room and came back and showed her an email on my phone. There was no apology for the cock up at their end and she shrugged and said ok then go sit over there, heres the continental selection. The breakfast selection was poor and was continental only. Hot breakfast was an extra £7.95 which i found to be false advertising. If you book bed and breakfast and nowhere on the booking does it say continental breakfast, in england you would expect a cooked breakfast. Check out was smooth and we slept well in our tiny bed after walking round manchester all day but the customer service and cleanliness left a lot to be desired.

    3
    « Basic and good price »

    I think my review would be different had we been given a different room. Very small but clean. Shower was awful and leaked everywhere. However for the price and location it was fine. Would go back. Didn't get up in time for breakfast so can't comment on the food but it looked good.

    1
    « Worst stay in London! 2 star hotel. »

    Zero customer service, stuff are not trained at all, they don't even great or say hi or give way if they meet you in the corridor, or when we wait for the elevator staff goes first and don't even say hi. ver arrogant and rude hotel manager, dirty bathroom, dusty dirty room, dirty carpet, dirty walls. housekeeping's job is only to fix bed I guess. room was very noisy with loud creaking floor noise; they turn off hot water without any notice. They advertise as breakfast included but they charge for any hot breakfast like eggs or english full breakfast; breakfast buffet is very poor. Receptionist guy working in the evening is very rude and arrogant. Avoid this hotel at any cost.

    3
    « London.... »

    So I booked this hotel last minute for a trip to the city. The previous reviews make you immediately fear the worse, and actually I want to say it's not that bad, if you can see pass the small things. Ok I can't tell you about the dining facilities as I didn't use them. But actually my room 411 was small and cosy with a small window, there's a strange smell in the bathroom, but I'm guessing it's probably down to damp somewhere in the old building., and it disappears when the extraction is on. The bathroom was small but has two shower heads a big overhead one and a smaller one!! A god send when you have long hair to wash! And I can actually say I was able to have a hot shower!! The room itself was decorated in a modern standard and had all I needed! (Just be careful as I kept bashing my leg off the edge of the bed) Overall I slept well, and that's all you can ask for in the city that never sleeps! The reception staff are lovely and welcoming, and I checked in and out with no problem at all!.

    2
    « The pictures are not relevant at all »

    We paid a large King Executive room (19 sqm), who was with windows in pictures and got a very small room with no windows. At the reception we were told that we did not specify clear in reservation that we want windows, so .. that's it! The room was not very clean as well.

    2
    « Dirty Bathroom, No Hot Water »

    The bathroom had blood under the mirror. There was toothpaste on the surface and splash back. The whole surface was dirty. The reception was informed, but no cleaners available. They said it would be cleaned the next day. The next day there was no hot water, and when returning on the evening the bathroom was still dirty.

    5
    « Great place to stop in London »

    We stopped at this hotel at the end of August as a package through superbreak. We arrived at the hotel which is in north London and not too far from London Zoo. The receptionist was very friendly and gave us our keys. The room was really modern and had everything we needed. There was a tv, teas and coffees and a safe in the room. The bathroom had lots of nice toiletries. The room was clean and well maintained and the bathroom had a nice sized shower inside. We stopped at the hotel for two nights and had breakfast included in our package. The breakfast was really good with lots of choice of croissants, cereals, crepes and fruit. It was really nice and the staff were friendly. A great place to stop in London close to tube stations.

    3
    « No hot water...but other issues dealt with promptly »

    Our room stank of wet towels when we arrived, however the hotel staff quickly moved us to a much nicer (and smell free) room. Our new room had a huge comfortable bed and nice bathroom. Being front facing it was noisy, quite a lot of police sirens and traffic noises. I didn't have a bedside table at my side, nor any plug sockets so made it a bit awkward to charge my phone or have a glass of water nearby. The hotel is very close to a tube stop, and convenient for getting about London. Unfortunately the hotels hot water system failed during our stay and I had no shower on my last day!! I was impressed by the way they handled our stinky room, and boiler/plumbing failures are just unfortunate but I wish they had communicated the failure better as we had to phone the reception to confirm rather than be notified. Tips: A massive Starbucks is across the road, no need to have breakfast at the hotel

    1
    « Worst hotel stay »

    Returned yesterday from this awful hotel. Firstly we paid a lot of money to stay at this hotel & had to move rooms 3 times. 1st room the air conditioning did not work but also the walls were dirty & the fridge didn't work either. We got to our 2nd room & this was much nicer but..... The air con didn't work again & it was so hot, so we were moved again. 3rd room was tiny but the air con did work so we were happy at last. The lamp shades were loose & the dust was appalling, but we just needed sleep as it was nearly midnight & to be honest the staff were not the friendliest. The worst part of the stay was that I was that I left my expensive earrings on the side and when I left the room, I didn't notice them because the Rose gold blended in with the side board. They were definitely left there, I did not lose them. 45 minutes after leaving the hotel I realised I'd left them on the side & phoned the hotel, I had to phone them 3 times & they said they were not there so we drove back & asked to check the room but hey guess what? It had been cleaned, no earrings. Now I'm not accusing anyone but actually the attitude of the guy who called himself the hotel manager was disgusting, he was not interested & was very arrogant about the whole thing. Whilst we were waiting a guy came in & asked the 'hotel manager' a question & the response to the guy was very rude, I was gobsmacked. The guy just turned round to him & said 'great way to run a business if this is how you speak to people'. This hotel is by far the worst I've stayed in & this is due to the ignorant & arrogance of the staff. My advice to anyone thinking about staying here is DONT!!!!

    1
    « Terrible customer service »

    Had three issues with our overnight stay which I listed at reception on departure and asked to receive a call from the manager to discuss. Guess what? - he didn't ring. So I rang three times during the day and he was unavailable each time. They said they would get him to ring me back but, guess what? - he didn't. The issues were: 1) We were woken by a completely inconsiderate hotel worker at 6:45 who was loading the corridor (with gay abandon) directly outside our room with breakfast goods, including pasteurised milk which was being stored there rather than in a fridge! - see photo. At 7:15 I got out of bed to put my head outside the door and ask him to be more considerate. 2) Our room had no hot water so we had cold shaves and showers. 3) We couldn't flush the toilet.

  • 1
    « Customer service - not here! »

    We are party of 2 adults and we are planning to go London beginning of December. I have sent now almost 10 (!) emails to hotel with questions about breakfast etc. I have not got answer. Is it really so difficult to tell me what is difference in your hotel between continental and English breakfast? You told me that to my price include continental breakfast. Then you told that £7.95 will be English breakfast but you won't tell me I get more with that money in you hotel. Come on! Other thing. If you look this hotel info Best Western pages or staight from hotel pages, it is not the same info. Why you cannot give same info? Have you ever heard good customer service?????

    1
    « Not worthy of 4 star rating...absolutely disgusting! »

    We booked this hotel due to location and nearby tube access, its 4* rating made it appealing and it seemed to be well priced. A warm welcome upon arrival was much appreciated after a long journey. When we stepped out of the lift onto our floor, at 14:20...there was a huge pile of dirty linen stacked on the carpet and high against the wall, along with a box of cleaning products left unattended. Upon going through the corridor door to our rooms, we tripped over a cylinder hoover and its hose which was strewn across the doorway. Both our rooms had issues...left empty toiletries from previous occupants, hairs in the bathroom, poor flush systems on the toilets, the television plug socket didn't work in my room, there was a large stickey stain on the carpet that no one had attempted to clean, lose fixtures which were looking shabby and tired, the net curtains had holes and there were pitted marks in the flooring which your heels sank into. My bed creaked terribly and mattress was very uncomfortable, and I had the most disgusting brown finger marks across the walls in my room! To top it off...we were both woken by the sound of a member of staff banging doors and spraying products at 06.00. Upon arrival home, we compiled a complaint and were very kindly offered a complimentary stay, however no offer of an upgrade of rooms or a complimentary breakfast...didn't overly want to return to Matriste but was told we couldn't use the offer in another hotel in the company, so reluctantly returned on the promise thay their service would be better...It was not... Same issues with cleanliness presented, fixtures covered in dust, pitted flooring and both bathrooms had dust, talc and watermarks everywhere and most definately not been mopped or wiped over. My mum found personal items from a previous occupant in one of the draws, and yet again, hairs in the shower...! Sent an email explaining our issues nearly a week ago and still had no repsonse. We have used Best Western extensively and not had any issues...you would not believe this hotel to be part of their chain with the poor standards we have encountered. Disgusting place, we most definately NOT be returning.

    4
    « Good stay marred by unfortunate accident ignored by hotel!! »

    Unfortunately the one thing that stands out for us is when my wife fell on the staircase on the first floor. There is an unexpected step right on the landing as you move along the first floor landing. I am describing this in detail in case it might help others to avoid the problem. My wife fell quite badly, injuring wrists, knee and ankle. Fortunately she could still walk, though with difficulty. I think the unexpected step on the first floor landing should be sorted out in some way -- signage or putting in a sloping gradient -- but what was very disappointing is that when this was all reported to reception, there was no action, no information, no sympathy or concern. Even just some information about nearby medical facilities would have been some help. As a result we spent the morning searching for medical assistance, eventually ending up getting a bus to an urgent care centre in White City. There my wife had x-rays and very good treatment. Unfortunately this has coloured our view of the hotel -- measures should be taken to warn people about the step, and those on reception should be trained to respond properly to accidents. Otherwise this is a good Best Western hotel when you consider the problems of running a hotel in a fairly old London building. Breakfast was very good with a wide choice of fruit, cereals and hot buffet. The rates which include breakfast are fairly value compared with the rather steep breakfast charge if paid on the day. The staff were excellent overall, very friendly and helpful -- particularly in the breakfast/dining room. I suppose the one exception would be the person on reception who failed to respond in any way to my wife's accident when we checked out on Monday 11th July at around 10.00 a.m. However fairly good facilities and good value considering London hotel prices -- but I doubt we shall return after the experience I have described.

    4
    « Wonderful fascinating London »

    My room at this hotel was fresh , clean and well maintained. Extractor fan not working...one mention to desk staff and immediate repair. More than adequate breakfast included in tariff but would have preferred more fresh fruit as I don't tolerate citrus and salad served made with oranges. Desk staff very helpful particularly when there was a problem with their door-card system. On bus and underground routes. Very convenient location.

    4
    « Better than expected »

    Booked this hotel for a two night stay before flying off to Sweden. Hotel was much better than I expected, although I cannot comment on the restaurant or bar, having never used them. The staff were very friendly and helpful, decor very nice, and the room, 129, although a struggle to find, due to the layout of the hotel, very nice indeed. I would definitely stay here agai, and recommend to anyone else.

    4
    « NICE HOTEL »

    I've stayed in the Maitrise hotel with my partner at the begging of the month, we had room 216 which was really nice, with windows, large bad and bath just a bit noise outside The room is complete of all the comfort, from coffe and tea in the room to free wifi. The staff on check-in and check-out was friendly and efficient. Good location as well maybe the zone itself is not the top but you feel safe anyway.

    1
    « Nightmare stay »

    Well we're do I start. ,, I had booked for 3nights shower didn't work properly ..toilet was a nightmare to flash ,,,doors were so heavy to open , food was dreadful daughter ordered prawns They were warm she called over the yough lady who was really nice about it said sorry ...and would my daughter like something else ,she said no thank you,staff are lovely but food was disgusting If you have had McDonald's that would ,been better , and very warm in the rooms even though It had air conditioning Don't bother staying here spend a few pounds more ,, and go for something whick delivers good food ,

    1
    « DON'T STAY HERE »

    Let me start with the good points, on arrival the staff were lovely polite and the location is ok. Now the complaints. The room was a funny shape so if you wanted to watch TV in bed it's far away, if you can watch TV with it flickering. The room needs maintenance (painting), the bathroom has no shelf space, the shower head is a solid chunk of metal that can cause an injury as if you you turn the shower head on it flies out of its holder. Now for room service...OMG...I ordered burgers, but at 8pm they had run out of bread!! So I ordered 3 place and chips with mushy peas, 2 cokes and a bottle of water. When the meals came they weren't really hot, the mushy peas weren't mushy peas they were normal peas crushed with a fork. The meal was also tasteless like cheap oven chips. I didn't get 2 cokes and 1 water either, but 3 cokes which came after we'd eaten...thank god after my complaint they didn't charge me. The breakfast was ok, but I've had better, a lot better. I'll never stay there again and avoid the chain.

    3
    « Hmmmmmmmm.... »

    Probably would of given a 4/5 Stars, but I should really give it a 2 star review. Hotel is situated next to good tube links, on a busy road. As I was checking in, I thought noise might be a problem. We had a room at the front over the road, and I couldn't hear a thing! Room was nice, air con was noisy when it was on full bore mode, but we left it on as we went for dinner so it was ice cold when we returned, wacked it on low, and it was all good. For diner we went to the restaurant which is in the hotel....... Service was poor, both soft drinks were flat, ???? Starts came out, and they were ok..... Mains, finally came out, and it was stone cold, cold chicken, cold wedges, nachos with cheese was a very poor effort. I waited for the waitress to come past or I tried to catch her eye, but no avail, so I walked my plate to the kitchens serving hatch, chef couldn't speak English, waitress didn't come over to see what was wrong, so my only option was walk up to McDonald's or walk into the kitchen and sort my own dinner out. After walking in the kitchen and sorting out my dinner, I could finally sit down and eat my food, as for the cardboard nachos we left them, and got a McDonald's. Would of had a good night sleep, but come 2am, I spent the rest of the evening/morning on the loo. * if someone from Best Western reads this, I don't think the fault fully sits with the chef. He seemed like a really nice guy, was apologetic, maybe don't leave him on his own, and have 2 chefs in the evening.

    4
    « An inreresting establishment »

    An excellent location with terrific transport links and a fascinating selection of local pubs and restaurants. The hotel is modern, the rooms tend to be on the small size (or is it that the beds are large?) On my visit the air conditioning in my room worked perfectly. The en- suite bathroom was well appointed- the shower was especially efficient. I had an excellent internet connection throughout. The staff were friendly, and possibly overwhelmed by visitor arrivals at times, but provided a good service. Didn't rate the attached bar and dining area - but not a problem as there are so many eating places and food outlets along the High Road. My only criticism would be that plumbing appears to want to create a high pitched whine from time to time ( possibly in the key a A sharp), but I'll certainly use it again when I'm in London

  • 4
    « Great hotel »

    Great hotel. Good standard of room if small but perfectly well appointed. Staff helpful and supportive if a tad over business like. Breakfast offers a great selection. Makes City within easy reach via underground which is very close. Well worth a visit.

    5
    « Excellent »

    Good location, good room service, good room and bathroom, very very kindly staff, good free wi-fi service, near the tube and bus stations. Maybe pillows can be more confortable. Price is good. You can go from hotel to anywhere easily. We really liked this hotel. We will prefer again next time.

    4
    « Best Western Maitrise Hotel London »

    Good accommodation, central for bus and tube. Only served continental breakfast but I could not find this in their information so we were expecting a full English breakfast which could be bought for an extra £ 8:00 per person per day

    5
    « Lovely place to stay! »

    Stayed here four nights and was impressed with the hotel. The room was lovely and comfortable and cleaned to a high standard with it being serviced everyday also. The staff were very friendly and accommodating- they organised taxis for us and were happy to hold our luggage for the day after we checked out which was great as it allowed us to do some more sightseeing in London before out nighttime flight. We ate at the restaurant on our first night- could not fault it, reasonably priced and the food was delicious

    4
    « Good location & friendly staff »

    Stayed here for one night! Good location, close to the tube! We arrived early so couldn't check in but very helpful reception staff held our bags. Checked in later in the evening and again greeted by friendly staff. Our room had no windows but was quiet, comfortable and clean. Also a decent size. Continental breakfast with lots of choice. For the price we paid we would stay here again. However is more like. 3* than a 4* hotel.

    2
    « Very disappointed »

    Myself and my partner, a young couple, Landed at the hotel late, which infairness is well located on the jubilee underground line at Kilburn Park. The areas around the hotel (kilburn) at night and very run down and there's a lot of weird behaviour which made us very uncomfortable walking around. Checked in swiftly and was asked for a £50 deposit at reception even do the room was paid in full by credit card. Got the the room (113) and Iv seen bigger cabins on a ferry. The door hit off the bed when opened and there was no where to put our luggage, but only on the bed. My girlfriend had no area to sit and get ready and no mirror to do her hair and other girlie stuff. The window did not open, the aircon was poor and the mattress on the bed was like cardboard. The fire alarm went off at 3am and he could hear a penny drop in the hallway. Probably because our bed was stuck to the door. Overall very disappointed considering this hotel cost over €300 for 2 nights.

    3
    « I'm surprised this is a 4 star hotel. »

    We were staying in room 308. The room was a reasonable size. The bathroom tiles weren't very clean. There were splashes of tea up the wall where the drink making facilities were. The floor near the mirror was sunken in like there was a dent in the flooring. The mattress wasn't a very good quality one considering you could here the springs when we sat on the bed. The breakfast, which came with the room was continental. Was a slight insult to see cookies and shortbread biscuits as an option though!

    4
    « Hyde Park Concerts »

    Visited for the Hyde Park concerts, the hotel was in walking distance and very handy for other amenities. Good location for Tube and overground rail services make the hotel well placed. Would book again

    3
    « Convenient base »

    We were attending a match at Lord's Cricket Ground, and this proved an excellent base with a convenient bus (189) from just up the road in Kilburn. There is also a tube station (wrong line for Lord's) opposite the hotel. I had a comfortable room, but no natural light, as the sole unopenable window was covered by an immovable curtain. There was also a shortage of artificial light, as both bedside reading lamps were fused when I arrived, and neither was there a dialling-tone to contact reception. The hotel was having a bad day, because the card keys were not working either. These problems were, of course, resolved. There were many good points. The room was comfortable, if lacking in decoration - not a single picture of any kind! The TV was high quality and the shower was superb, though no bath. There was also a fridge and a safe, and the air-conditioning compensated to a degree for the non-opening window. A large, modern lift takes guests up to rooms. The staff were friendly, courteous and helpful, far above the London norm. Very nice people indeed. Breakfast in the adjoining restaurant was too expensive even to contemplate. Subsequently, we had an evening meal there, and it was horrible beyond belief - a contender for the world's worst pizza (though the starter was nice) and the surroundings pleasant. The hotel is situated in quite a rough area, but there are plenty of eating alternatives within a five minute walk. The one opposite (Old Bell?) was pretty dire, however. The bottom line is - yes, I would stay at the Maitrise again, with the correct discount applied.

    3
    « Small & Hot except the breakfast that was just small »

    It always worries me when a hotel puts the word QUALITY in its name! This hotel was fine for a work night stopover like me but if you had 1 full-size case you would not have had room to open it except on the bed! its smaller than a bloc hotel room that you expect to be small. The thing though that really let this hotel was the breakfast! A dozen pastries was the only exciting thing on offer so I stuck to toast and marmalade! Fine for the odd night with hand luggage but not for a longer stay!

  • 1
    « Windowless room »

    I booked this hotel for a friend of mine and I only found out once she had checked out that she had been staying in a windowless room because she was too embarrassed to say. I cannot believe this is still possible for a hotel in London. There was never any mention of this when I booked or on the confirmation, and the price, while inexpensive, was certainly not that cheap even for London. It warranted a small room, which it was the case, tiny in fact, but a windowless room? What century do we live in?

    2
    « Very Disapointing »

    When we arrived they were having problems with the card keys and we had to have someone open our door every time we wanted to get into our room. The air conditioning did not work and the window did not open so we just about baked at night. The room was not very clean and a sock had been left in the corner of the room. The shower door was quite unsafe. We did tell a member of staff so I hope that when the next people came to use the room ( 302 ) these matters were sorted.

    4
    « Maida vale »

    Great location with easy access to the underground. Stayed here for the weekend with a friend and traveled to Wembley to see Coldplay. I can't say the the hotel was a match to the incredible concert but it was clean and the staff was friendly. The continental breakfast was also a plus. Good location with easy access to over and underground transport to any part of the city you fancy.

    4
    « Better than expected! »

    I booked this hotel due to it's close proximity to Wembley as we were watching Coldplay on Sunday 19th June, and also the cheap price. I was started to get concerned the day before, reading a lot of negative reviews on here, to the point I was considering looking at booking another hotel. 'It's only 1 night' my husband said, so I thought we should just turn up and see what happened. When we arrived at 13:40 we were told by 'employee 1' that check in was at 14:00. Fair enough, but we did think we could have filled in any paperwork while waiting. There was also another 4-5 guests 'waiting' in the reception. At 13:50, and after the first employee told us we had to wait, the girl who took over from 'employee 1' started checking in a new guest who had just walked in the door. I then queued and asked if I could check in and 'employee 2' said yes, so I did. She was polite, smiley and made me feel welcome. The room I expected to be tiny from reviews on here but I thought it was actually a decent size! We were in room 111, which was street side but you couldn't really hear a lot of noise, but it was a Sunday night. There is what looks like a nightclub across the street so I'm not sure what this might have been light on a Friday/Saturday evening noise wise. The room was a little tired but clean enough, and the bathroom was fine, with a lovely shower and plenty of mirrors! When we went down for breakfast on the Monday morning 'employee 1' was there, chatting to the cooks, and didn't even look at us until we walked almost up to her. She highlighted my name on a piece of paper and then walked off, didn't explain what the process was, what was/wasn't included, and just pointed at a table. We helped ourselves, it was continental and quite limited, the bacon muffins (I think they were) were a little stale, so I just had toast. We waited for about 10 minutes for someone to ask if we wanted tea/coffee, and there was no 'drinks station' so we just waited...and waited... I had to get up and ask 'employee 1' (who was still chatting to the kitchen guys) if we could please have some coffee, and then she bought some over. It wasn't great, and I left mine. There were about 3 tables with people eating, so pretty quiet, but 'employee 1' made no effort to clean the tables which had dirty plates. On check out we were greeted by 'employee 2' again, who was her usual happy smiley self. Kilburn High Road station is closed on a Sunday, so be aware of this. Kilburn station is at the other end of Kilburn High Road, which was £1.50 each on the bus, took about 10 mins, and stops in the road next to the hotel. Note to management; we experienced two vastly different employees of yours, one who looked like she wanted to go home/finish her shift and just couldn't be bothered, and one who was making a real effort, had excellent customer service and is an asset to your business. If you're looking for a plush hotel this is not it, but if you want somewhere close to stations, cheap and cheerful, then this is a great place to stay!

    3
    « Excellent location and decor but could be cleaner »

    We stayed here for two nights in June to attend the Coldplay concert at Wembley stadium. The location was excellent being on the Bakerloo line with easy access to both Wembley Stadium and central London. There was everything you needed nearby. When we arrived, we were impressed with the reception staff. They were courteous and very professional. As the trip went on, however, cracks started to appear with the standard of service that left us bemused. The room itself was excellently decorated if a little compact, with a lovely shower. However, there were areas that had been damaged and not repaired, such as the headboard having a large cigarette burn in it and the skirting board with part of it missing. This was not a major issue, but we were not too impressed with all the dust that was around the room and a greasy handprint next to the bed. On the Friday night, we wanted a quiet drink in the hotel as we had been travelling, etc and did not arrive until 2100, but we were almost forced out by the bar staff, who were obviously in quite a rush to finish. What I might also like to point out is that only a continental breakfast is included in the price and not a cooked breakfast which costs an additional £8. This could and should be included in the already expensive price. We found it to be vastly understaffed with a real lack of management. The Sunday breakfast was utter chaos. There were dissatisfied guests everywhere. Tables mounting up with used plates and staff walking around in a daze picking up one plate at a time. I have worked in hospitality before and it was crying out for a manager to take control. They had run out of cooked breakfasts, yet were taking more orders. The chef got injured and walked out and the guests were getting more and more disgruntled. The manager should have taken more control of the situation. We left without having the breakfast we had ordered and having helped clear numerous tables. Overall, it was disappointing because the hotel had the potential to be perfect but was let down by mediocre service and management.

    3
    « Disappointed. »

    The hotel was in an excellent location but sadly many aspects let the hotel down. I don't want to criticise staff as they seemed absolutely overworked, management need to be held to account over their working conditions.

    2
    « Tiny room, glad it was just one night »

    The tube was handy at a few minutes walk away. The hotel was clean but I have never stayed in such a small room. The distance between the door and bed was the width of the door. Obe of us had to sit on the bed while the other moved around. The toilet was a sliding door beside the bed.no privacy. Absolutely would not recommend it. Better spending money on a better place and travelling a little longer in to London for tourist things. Not food value for money.

    2
    « Absolutely not satisfying »

    First the check in, I knew we were to early. But I wanted to get rid of the luggage. First thing the lady said the room isn't ready your to early but we can keep your luggage. That's all I wanted anyway. Interesting thing was behind us were two American guys, and they were able to check in.... What I really love is two set of standards. In the afternoon we were able to check in. The room wow was small, I was able to find dust on a lot of things.. Room not ready, right. The bed was way to small for two people it was torture. After a sleepless night I asked if its possible to get a room with two single beds, which was what I requested when I booked this room. But she told me they were completely booked. Oh you couldn't open the window in the room. The breakfast is a joke, never heard about cooling food products like cheese? Or how do I make sure I don't put dirty cutlery on the table, or cups. Honestly the only good thing was the good bus connection to the city center. Also the lady at the check out was very helpful.

    5
    « Great value for money, and great location. Staff friendly and helpful. »

    My boyfriend and I spent the weekend in London to go to London zoo and Camden town. This was the most convenient hotel and cheapest that we could find available! For the price it was pretty great, considering we were barely there. We walked everywhere! Staff were friendly and helpful. The room was small but cosy, we thought it was great! It was quite a comfy bed and even had a tv. Our air con worked really well and shower was warm. Everything was great apart from we ran out of loo roll so we had to run down to the reception in pajamas as we didn't have a phone! The only other downside is that for a friday evening they didn't serve food very late and the bar shut really early! Considering it was a friday night we had hoped to have a few drinks rather than just one when they shut at 11pm. We will definitely be returning again as its a great location for camden or even other parts of london! We also had free wifi for the duration of our stay. Continental breakfast was incl in our stay. This consisted of croissants, pain au chocolats, pain au raisin, cereal, yoghurt, bread, cheese, slice meats, juice and various other things. You could also spend an additional price to get a full english or eggs benedict!

    1
    « The toilet didn't work!?!?! »

    Pretty poor experience. When we arrived we couldn't use the Wifi as they were still waiting on the logging on details. When we got back we found the toilet didn't flush - we had to prompt the concierge twice, who initially tried telling us there were no other rooms free, then his colleague corrected him and said there was, so if we needed the toilet we had to go to a separate room in the hotel. The main lift was being used for a food delivery on our exit. Generally a shambles.

  • 5
    « Good value hotel in london »

    The hotel was getting a refit in part while we were staying. Narrow corridor, turns and bends with lots of rooms. One medium size lift available, lots of different spilt levels via steps. The first room we provided were absolutely tiny, we got moved to a bigger room on request with ease. Comfortable big bed, air condition hot/cold, free in room wifi, fridge for your own drinks. Bus stop right outside hotel and underground very close by therefore transportation connection is very good into City of London and around. (Abbey Road is near by with a 10 minute bus ride. :-) ) Nice friendly polite staff and good simple breakfast. Supermarket across road for food and drink. Take away shops close by. We will definitely staying here again.

    3
    « Nice staff but tired hotel... »

    Can't understand how this hotel has got a 4star rating. The rooms are very tired although they are reasonably clean. We stayed one night for a concert at Wembley and the nearby transport made it a good choice. It's well situated with a small Tesco and Starbucks opposite. A good choice if it suits what you're doing but don't expect a 4star experience.

    4
    « Very good value for money »

    We booked this hotel for a couple of days of being tourists in London. Only 10 minutes on the bus from Camden Lock! We ate in Liverpool Street which was 30 mins on tube and visited the natural history museum - similar distance. On arrival the guy was friendly and welcomed us with a smile. They were having problems with the computer so check in took a while but the apologies profusely for this 5 minute wait. The guy then showed us to our room, opened the door for us and explained to us about the air con (which unlike previous reviews) did work! Rooms aren't huge but there is plenty of room to move around the bed. Decor in the lobby and room is modern and clean. Perfect for nipping in and out as we did. The included continental breakfast was lovely and lots to choose from. There was a knock at the door by cleaners at 11:15 even though check out is midday. This wasn't a problem and they were apologetic. OverAll, there are lots of pretentious complaints about this hotel. If you only want to pay £99 for somewhere to freshen up and get some sleep this is perfect.

    1
    « Worst Hotel Ever- Avoid!! »

    AVOID this hotel! From the moment we checked in it was a nightmare. We were staying in room 412 at the top of the hotel. We got up to our room to find our key card didn't work. I went back down to reception to get our key card validated. The receptionist looked at me bleakly and said 'the door is showing red, are you sure'? No.. I've just come back downstairs for the fun of it! Get into the the room, oh boy.. Aside from being an absolute sauna (temp 21oc) in London, the room was the smallest rooms I've ever stayed in. I've been in sheds bigger than this room. We go to switch on the aircon to try and cool us down. It doesn't work? So we open all windows in an attempt to escape the sauna we are in. I called reception about the aircon, the lady said I will be right up. We were going to a concert so a little rushed for time. We decided to order room service whilst we got ready. I called reception to place my order. I was not aware food was ordered through the bar as there is no dial extension on the phone for the bar. The lady at reception answered and snapped ' YES Madame I'm coming now'!! In earlier reference to my call about the air con (half an hour earlier). I was so astonished at the tone she took with me I thought we can't possibly ask to switch rooms now. We got back to our hotel around 11pm to find a relatively cooler room but not much. We settled in for the night- what a night it was! I managed to hit my leg so hard off the corner of the bed that was protruding because there was literally a 40cm gap to get into the bed (see pictures). I was then awoken at 05.30am by my mother writhing around in pain next to me as she had sat up to drink some water and hit her head so hard off the protruding wall that I ended up taking her to hospital where she was later treated for concussion and whiplash. So to summarise: - screaming pipes water pipes 0600-1100am - no hot water- gave me a different room key just to shower!! - low beams posing healthy and safety hazard - rude staff - uncomfortable bed This room is a prison cell. Worst hotel experience ever.

    1
    « Horrible rooms, Dirty, Aircon not working, no windows, toilet dirty, staff attitude TERRIBLE »

    I chose to stay at the best western maitrise on Saturday 7th may, I arrived late and all I wanted to do was sleep. I then got the keys to my room, which frankly was way too small and bathroom was dirty, so I went downstairs and asked to be upgraded to a suite which I would pay for. I got the room key for the suite and went up to find out that the bathroom is again dirty, tap in the bathroom makes a trumpet like noise and the air conditioning isn't working (on a hot night) after literally sweating in the room I went back down and explained, asked them to have a look, they had no idea what they were doing, I remained calm. I then got taken to another room which again had no air conditioning, we again went back down to get two more keys for two more rooms. The first room again had no air conditioning and the second did but was the small room I didn't want and the bathroom was dirty, to was hanging off and no window to be opened. The air conditioning was in fact not working properly and it was still hot in the room, to the point that you would be sweating sitting down. After being taken around 5 rooms with no success and it being 2 am by this point I decided to just try and get some sleep because I couldn't find any other available hotels around the area. I had next to no sleep, woke up hot and my girlfriend who stayed with me nearly had a asthma attack due to the room having no air... Luckily we had her inhalers which sorted her out. To have to do this in one of your hotels is completely unacceptable and frankly disgusting. I went downstairs to check out and explain my experience, which I did professionally, even though I was way beyond frustrated with the service. The team at the hotel mentioned they can't do anything apart from give me an email address to complain to, another Inconvenience for me. I explained I wanted to speak to the manager, so the restaurant manager joined the convo, he had nothing to say once again apart from send an email. I began being even more frustrated and explained that I have paid for breakfast as well which I am now not having due to all of these problems, his answer was 'why didn't you come earlier' I found that very rude and cheeky and was very clear with him about his behaviour, especially as a manager. He obviously didn't like the fact that I was calling him cheeky, rude and unprofessional so he decided to then point his finger in my face and say that I am abusing him because i am frustrated. This is not a school playground but a hotel. This is not expected and I was completely livid by this point, his reaction was to them walk away and not discuss further, once again very unprofessional. During the two day after my stay I was trying to get in touch with Deven S, the general manager, he was very difficult to get a hold off and only ended up calling me on Tuesday evening. He explained he would need to go through cctv and speak to his team to understand what happened. The next day I get a call from Deven explaining that I was in fact the one being rude to his staff and that he does not believe what I am saying about my experience. I am completely shocked at this attitude. He continued to lie about me swearing and abusing the staff, and I caught him out because there is no way he would be able to tell from cctv that I was swearing as there is no sound. I explained that and he decided to hang the phone up.

    5
    « Great hotel »

    Well located for train and tube. Everything you need was supplied, and staff more than happy to supply extra. Christian on reception was extremely helpful advising us of good places to eat and cheap ways of travelling around. Rooms very comfortable fridge and safe in room and lovely shower

    3
    « Would actually stay again.....but! »

    Stayed one night with my husband to go to FA Cup final. Hotel was clean, room was a little on the small side, but it wasn't a major issue for us as we just wanted somewhere to freshen up and get our head down after a long day at Wembley. Ladies who greeted us on reception were friendly and stored our luggage as we were too early to check-in. Two gentlemen who actually checked us in when we returned were also very friendly and polite. The morning of check out, as I was getting ready a lady just walked in our room - no knock at door, no warning at all that someone was entering. She frightened the life out of me. My husband and I complained to reception, as a way of apology we were offered complimentary breakfast. We accepted this kind offer, however if I'd of paid for the breakfast I would have been disappointed. Staff were too busy chatting behind the bar instead of being attentive to guests. All in all, a mistake on housekeeping staffs part - always knock even if you suspect a room is vacant! Would return but would skip breakfast - not to sound ungrateful, we appreciated the gesture. I'd just go elsewhere to eat.

    2
    « Poor, tired looking rooms and demotivated staff »

    Check in was fine but arrived at room to find it ridiculously hot and stuffy with broken air con. The door to the bathroom didn't close unless it was slammed and the shower door also didn't seal properly. Decor was tired and we basically couldn't wait to get out of the room as quickly as possible. We were offered a different room but that was no better! Booking also claimed complimentary breakfast which is fine provided your idea of breakfast is sub standard fruit and tasteless cereals. Paid for a proper breakfast in the end which was then refunded once we complained.

    3
    « Staff really helpful »

    I have stayed in best western many times. unfortunately I will not stay in this one again. The first room I was offered did not have a window and it felt like I was going into a cellar. The second room I was offered had a window but was blocked up from the outside. The third room I was offered had a window that you could not open and you could only switch the air con down to 16c. Finally I was offered a room that had window that opened it was on the fourth floor and was in the attic space. The hot water in the bath and shower was luke warm and the room was over priced. The bath was chipped in four places. THE STAFF WERE GREAT.

    5
    « Great little hotel »

    Great location, close to the overground and tune. Very comfortable beds and friendly service from all the staff. The shower was the best, just what we needed after a 24hr flight. We would happily stay here again next time we are in London.

  • 3
    « Not strictly disabled friendly »

    The room was very small, the disabled bathroom was perfect, but if you are confined to a wheel chair , there is only 1 foot at each side of the bed for movement. The wooden bed base is bigger than the mattress and sticks out all the way round the bed and I'm gonna have a nasty bruise when leave here. . Oh and no windows in the room at all...

    2
    « A tight fit....and some! »

    Firstly I am not American, but these bedrooms were tiny.My advice would be to consult Holiday Inn,travel lodge or premier Inn, who all do small spaces so much better.Rooms,contrary to advertising, are not bespoke.Functional would be more accurate.Our room did not have a mini fridge (as advertised).The bed frame resembled a bit of hastily erected flat pack.This hotel does limited space very badly,as the breakfast table layout was testament to.If you were an anorexic stick insect you would have struggled moving between the tables! The buffet breakfast was very poor both in quality and choice.

    5
    « Great room,good food and fantastic hospitality, definitely will be back! »

    A friend and I stayed for two nights. The room was a good size and we had two good nights sleep. The staff happily rustled me up a meal that wasn't on the menu. Nothing was too much trouble. Very reasonably priced. The deco is modern. I will definitely stay here again.

    3
    « Room oh so hot »

    The room on first impressions looked great. ..until I had to stay in it for more than 5 minutes. Despite the outside temperature being cool (14-15c max) the room was like an oven. The air con was supposedly working. Yeah right. All I wanted was to open the window but I couldn't. Reception gentlemen was helpful but room not good. Probably wouldn't stay here again!

    3
    « Wait staff don't know the difference between a soup spoon,desert spoon or table spoon!! »

    This hotel is a modern version of Faulty Towers. Phone in room doesn't work. Air conditioning doesn't work. Shower over flows because drain blocked with hair !!! Morning newspapers 2/3 days old. Then there is the old spoon problem ??? Reception staff try to be obliging,but just can't address problems in timely manner.

    3
    « Very clean, nice staff but not very quiet at night »

    Staff are super helpful and friendly with speedy check-in/out. The room was tidy and clean, I liked he modern decor. The breakfast was good - continental style, lots to chose from. Also free wifi (always good!!!). The only issue I had was the noise, the plumbing from the bathroom gurgled all night and I think we were near the stairs as I could here running up and down a few times. Noise wasn't unbearable but woke me up a few times.

    4
    « Very good hotel in the excellent area of Maida Vale »

    Stayed here for 4 nights and was very impressed. Great little hotel in the excellent area of Maida Vale. In fact the location was great in general. The Hotel is excellent for business trips. Please do not judge the Hotel from its exterior. Nice food and kind stuff. The food in the restaurant was excellent and the table service was faultless. Overall I had a lovely stay. I would stay there again and recommended to my friends.

    4
    « Fantastic customer service »

    Check in and out was quick and efficient I stayed here 2 nights for an audition and although situated a bit further out from the main tourist points in London very good transport links. The reception staff could not be more helpful and even printed off my airport bus tickets. A man who I believe was the manager and a younger man on the desk were so very friendly and welcoming, great customer service! There were a couple of girls on the Friday evening running up and down the corridor screaming but someone else must have called down as before the girls had really begun the staff had come up to ask them to be more quiet. Also there were a couple of workmen, I assume outside contractors brought in, fixing doors on my floor while I stayed who were also extremely polite and courteous. The room itself is snug but modern and clean. Heating/air con system very good. I would use this hotel again if I'm back in this area of London. Great, reasonably priced hotel for short stays with excellent customer service.

    3
    « Small rooms don,t take luggage! »

    I was upgraded to a quiet double room on the 4th floor with a window. I only had hand luggage but could barely get in. The bathroom was fine and the staff were very pleasant and helpful. I was only staying 1 night but wouldn,t recommend it for longer because of the lack of space. Location is good near Kilburn High Rd underground with a Costa and TESCO nearby. Plenty buses direct to city centre.

    4
    « Satisfied »

    We stayed 3 nights in room 108 which is facing the street. We never heard the traffic, which was a pleasent surprise. The room was small, but we didn't see that as a problem. Both room and bathroom were clean upon arrival. Housekeeping cleaned our room and bathroom every day eventhough we didn't hang the housekeeping sign on the door. We got clean towels every day. The mattress is very firm, so if you prefer a very soft mattress this isn't a hotel for you. We did sleep very comfortably though. The front desk is manned 24/7 which is very nice, especially since we arrived around midnight the first day. The staff was very helpful and polite. The hotel is a 2 minute walk from the nearest underground station - Bakerloo line. From there it takes about 5-8 minutes until your in the center of London. We didn't have breakfast at the hotel. There's a Starbucks right across the street, so we chose that for morning coffee and breakfast. We recommend the hotel and would definitely book it again.

  • 4
    « Normal standard sized hotel room »

    Visited February 2015 for my partners birthday away. Stayed for 1 night to go see Wicked the musical, prime location for tubes, ok access to main attractions in the city centre and quiet location which is good for London. Rooms are neat and well organised for a nice stay. Good size for the hotel and easy access up the stairs. Didn't eat at the restaurant as usual priced hotels for london. Staff mostly speaking foreign as what you'd expect for city centre hotels.

    1
    « Don't be fooled by the pictures!!! »

    Booked this hotel because of its location and being part of the Best Western group there was a small level of expectation. The little lower level of this place is a coffee shop with people smoking those long pipes (sorry I'm none sure what they are called) which seemed a bit odd, however since we have prepaid for our room felt obligated to check in. The check in desk is a small counter behind the coffee shop counter, we were told "they had over booked and that they will direct us to their sister hotel close by" firstly getting anywhere in London even if they considered it to be close by would not be easy and we booked this one because of its proximity to the train station. We said no, we wanted a room here,the managed to find us something in the basement, we asked to be moved to another room it was disgusting,they moved us to the 1st floor. The room had no windows, there was a very old and stained chair and couch in the room,it was cold the ac nor the heat didn't appear to work. There was an old vacuum in the hall way. I don't think it's part of the BW group if it is they should look into how this property is managed. We would never stay here again, if I was by myself I would have left being that my husband was with me I felt a little secure. Don't stay here, there is a Hilton accross the street and lots of others is the Marble Arch area.

    3
    « Ok stay »

    Pleasant stay helpful staff on reception especially the chap with the beard very helpful room was clean and tidy although a bit small but all the same good value.its not actually in Maida Vale but more like Kilburn breakfast was continental but there is an upgrade available for traditional English if you want

    1
    « Desk service is great, the rest is to avoid »

    I went to this hotel with my boyfriend a few days ago. We stayed for 5 nights and honestly the desk service is great. The people were very friendly and were ready to help us and even print papers for us and help with our return on the last day. Sadly the cleaning staff was horrible. They once left my boyfriend's tshirt crumpled under the made covers. Another time I came back to the room to find my hair iron on the floor (which I clearly remember leaving it on the table), they didn't even have the decency to pick it up after making it fall, and it isn't a cheap instrument, which really upset me. Also, my boyfriend forgot his sunglasses in the room, which we called the hotel 10 minutes after checking out to tell them that we forgot them. They told us they would call us back which they never did. When we called back 2 days later, we were told nothing was found in the room and they would give it another look and call us back. Again no call was received on their behalf. I am guessing the cleaning staff "misplaced" a 300£ pair of sunglasses... it is extremely disappointing. Avoid this hotel if you can !!!!!!!!!!!!!!!

    5
    « Faultless »

    Excellent attentive staff ..great value for money ..excellent room facilities and the old bell pub on the other side of the road was the cheapest pub we found in London . Breakfast was continental but very enjoyable

    3
    « Lovely hotel except basement rooms »

    I stayed with my husband for 1 night at this hotel, we were allocated room 008 which was in the basement,we were told to go down in the lift & press -1. We couldn't find the room initially as it was located behind an unmarked door, On entering the room the door slammed shut behind us & we were in total darkness as there were no windows , I took two steps forward & fell down three steps, We eventually found the light card & switched the lights on, i landed on my side bruising my hip & shoulder, the next morning at check out I explained what had happened & the receptionist took my details & said the manager would ring me. Four days later & he still hadn't rang so i contacted Best Western customer services who forwarded my e-mail to the manager, He said we were told about the steps & to put the card in the slot before the door shut & i was offered an accident form to fill in but i refused & didn't want to complain all of which is completely untrue, I feel that these basement rooms are totally unsuitable for a hotel because they have no windows or natural light, I am dissapointed at the managers cavalier attitude as I could have been seriously injured

    2
    « Terrible stay redeemed by good service »

    Booked this supposedly 4 star hotel expecting the room attached. What we received was a shoebox there we couldn't even open our suitcases or have both people standing (pictures attached). There was literally no room to do anything. When I complained to the hotel they said the picture advertised was incorrect (I don't know who would book the room if the accurate pictures had been posted). However they kindly rectified the situation by providing us with the room pictured and a free breakfast. Thankfully we only stayed in the original room for 1 night but only due to our saying something. Imagine the guests who don't saying and are subject to those claustrophobic conditions!

    3
    « Disappointed with the bed »

    We booked this hotel last minute as part of our honeymoon celebration. Unfortunately we were given a twin bed that they would not change. They did put a congratulations card and strawberries in our room, but that did not make up for it. The fire alarm went off three times and staff were not helpful with this.

    5
    « Pleasant stay at Maitrise »

    Stayed for 1 night while visiting family. Swift and efficient check-in, very helpful staff. Bedroom was very comfortable with tea/coffee making facilities and toiletries provided. Buffet breakfast was very good.

    3
    « Overall good hotel »

    We stayed during the Eastern holidays and rented the room without windows for 75 EUR per night. The usual price is higher, but we got a special deal and turned out with a great price for a London based hotel. Pros: Although no windows, the design element with "optical" window made us felt good in the room. Everything was clean and the bedding, furniture were new and tidy. Breakfast was good, although it was only sandwiches, juice, hot drinks, cereal and fruits. Short walking distance from tube, but I suggest taking the day pass for buses (5 pounds) as you can easily travel to the center with the 16 or 89 - stop is just at the hotel door. Cons: We had no remote control at our room and we asked 3 different employees at registration to find one during our 2 days stay, but they only promised to help, but never did. The room could be wider - for the short stay it was OK, but for longer ones it would be too tight.

  • 5
    « Super hotel! »

    Stayed for three nights, great place - couldn't fault it. Very clean throughout, towels changed every day, all the staff were very friendly and helpful. Even the lift was quiet and fast! Continental buffet breakfast very good. Excellent heating and air conditioning system so one can always alter the temperature to suit ones preference. Good internet connection in the room. Close to buses, underground and overground. Would certainly stay again.

    2
    « Disappointed »

    We booked this for a few days away for my partners bday so decided to go for a 4*, we arrived and were very impressed with the lobby and on first view, the room itself. we asked for extra pillows due to a back issue and were told they would inform housekeeping - never heard back. We eventually went out and asked again when we returned only to be told they didn't have a single spare pillow in the hotel. I ended up giving my partner my pillow and just using a little cushion. In addition to this, there was a terrible amount of damp in the bathroom, which looked to be coming through the ceiling rather from condensation as it had come through the light as well. Gutted to be honest

    5
    « Saved our holiday! »

    My partner and I booked this hotel last minute on 11th March because the apartments across the road were so disastrous. We were pleasantly surprised after having such a traumatic evening so far as the staff gave us a warm welcome and the bar and reception area was beautifully decorated. We were very relieved to be able to get a room at such late notice but the staff were extremely accommodating and went the extra mile to ensure we had a double room both nights even though the availability was only meant to be twin rooms. After explaining to the staff at reception about the bad experience we had at our previous accommodation they were very sympathetic and wavered the usual £50 deposit to make us feel less stressed out and also once we were shown to our room we were given two glasses of free champagne!! I was so impressed. The room was gorgeous and cosy, decorated just the way I like it, kind of boutique style. The bed was super comfy and tv had loads of channels. We could control the heating/air con which was a plus. The whole place was very well presented and spotless. The shower was amazing it had a huge square shower head that completely engulfed you in water it was great!! We did not get the chance to eat at the hotel but the restaurant looked lovely and the breakfast smelled amazing!!! Hotel is in walking distance to Maida Vale, Abbey Road, Regents Park. Bakerloo line runs from Kilburn Park underground station just a 2 min walk round the corner and London Overground services run from Kilburn high road also a 2 min walk. I recommend The Old Bell pub for food and drink if youre not eating in the hotel as its right across the road and so good and cheap!! only £3.99 for a full English, we went both mornings! Cant speak highly enough of this hotel and would 100% stay again. Thanks so much

    2
    « Poor Room Size not clean or quiet »

    I found this quite an unpleasant experience to stay in. First had a room that was very noisy that was cold and very small. Changed to anther room which was a twin when asked for King Executive. Changed again to very small double room at the back so quieter, broken tap, blood on basin, poor internet reception, smelt musty, next to boiler. Moved again still musty, light above sink not working, dusty, no teabags restocked. Poor overall performance I was glad to leave after 2 prepaid nights

    4
    « Ok for one night »

    Nice hotel, staff very friendly and helpful. Room very clean though quite small but ok for one night. Ok location for short London break as close to all public transport. The biggest downfall was the terrible loud noise coming from pipes both late at night and early in the morning.

    2
    « Dont Bother »

    Don't waste your hard earned money here if you can avoid it. Don't stay here in summer as you can't open windows even a crack open, they aren't working windows. So if your chlostrophobic don't stay here. First thing i saw in the bathroom was the towel rack absolutley COVERED in dust. Like a thick layer on each rung. Made me wonder when it could have possibly been dusted last. I only had one towel, no hand towel or bath mat which i just thought might have been the way they did it, but second day room service gave me bath mat and hand towel so obviously it was to be expected and was an obvious oversight or laziness on the hotels part. The quality was also substandard, the mirror in the bathroom had paint or glue or something on it, and i noticed it throughout the bathroom. Tea and coffee amenities only occasionally were restocked by housekeeping. Bed was made well some days as expected and then other days like no care whatsoever. Just all throughout my stay in this hotel was inconsistency after inconsistency, which doesn't bode well for a professional hotel.

    4
    « Snall but perfectly formed »

    Just returned from a visit to London where we stayed in this lovely hotel. So easy to find by train with a short trip from Euston on the London Overground to Kilburn and there it is, just across the road. Check in was swift and the room we stayed in was on the fourth floor. The room was small but had everything we needed, It was clean, tidy with the softest towels in the lovely shower room. An excellent nights sleep on both nights, despite the hotel being busy, there was no noise keeping us awake. Breakfast in the morning was buffet style with plenty of choice and a range of teas available. The staff were all friendly and keen to help. This will be our regular stop without a doubt.

    3
    « Decent hotel for the price and location »

    The hotel is alright- in a great position for the price (about 2 minutes from the Kilburn Park underground station). The room was really quite small and there were no windows (I think it was room 310) but the decor of the room was lovely, although the bed was a bit hard. We only stayed in this hotel for a night and we were out all day so it suited us fine- and when we returned in the evening we could sit and relax and watch anything we liked on TV as there was the full range of channels like you'd have at home, pretty good considering there's usually about 5 in most hotels. The shower was great- a big "rainfall" shower as I think they're called. The overall look of the hotel was lovely and the staff were very friendly. Breakfast was good although it's not a cooked breakfast, however again for the price it's decent. We're students so for what we could afford this hotel was quite nice- I would certainly stay here again but my only request would be to have a room with natural light :)

    5
    « london location just great »

    Hidden hotel. So unobtrusive you easily walk past it. From the outside not overly huge. Booked on booking.com for March. Very reasonably priced for Kilburn. Located on the High Road. Easy access to tube. Found hotel to be very clean. Surprised to walk the corridors without squeaky floorboards. Room was ample in size. Clean, tidy, lovely thick white towels, lovely shower. Usual supplies, coffee, tea, hairdryer, toiletries. Beautiful comfy bed. Would definitely stay there again. Only criticism for me was the temperature. Far too warm!

    3
    « Okay hotel »

    Nice people. Breakfest okay. Rooms very small. Bathroom no toiletbrush and very hard to flush. Some og the thieles Were held up With screen. Restaurant at Night was okay ?? Very hard madress in the bed.

  • 4
    « my 1 night stay in london Kilburn area »

    nice clean hotel, decent attitude from the staff and a very good selection on the serve yourself continental breakfast , it is on an eat as much as you like basis. The only complaint on my room is that it did not have any windows, although it did have an air conditioning unit it made me feel a little claustaphobic.

    2
    « So disappointed »

    I booked this as part of a theatre trip . I had read the mixed reviews after I had booked . The booking company rang the hotel to check that I could have a twin room with a window . We were assured that we could . When we checked in and off we went to the room . When we opened the door the cold hit us. It was a tiny room with a king size bed on it and no window so week went to reception , I explained that I actually confirmed that it should have been a twin with a window , they gave us a double with a window just for the first night and would change it The next day . We couldn't get the heater to work . Next day the gave us a twin room with a window . It was even smaller than the first one , again the heater wasn't working . It was freezing , we had to put extra clothes on in bed and use towels from the bathroom as extra blankets . Lots of other little things were wrong but to take to long to list . Shocked hotel allowed guests to come down to breakfast in pyjamas .

    2
    « Avoid »

    Positives - The rooms are stylish and that's it! The room is cramped with furniture. The bathroom layout is completely shocking. A free standing shower where all the water is distributed around the whole floor, so if you want to go into the sink to wash your hands or whatever, your feet/socks are soaked. The basin is so high up, I had to tip toe to brush my teeth. The mirror behind the sink was a dark black mirror, absolutely useless. In the room, the way the mirror was positioned was pointless to. Ladies - take a mirror with you for make up! To make things worse, if you're think of having a lie in, avoid this place like the plague! There was construction work right outside the bedroom window at 8am, drilling and people talking, considering we were on the second floor, they were right outside the window. The hotel should have either informed us of the construction work outside or moved us to a different part of the hotel. And there was strange loud noises coming from the bathroom pipes all night long! And the bed! TWO SINGLE BEDS PUSHED TOGETHER! Which kept separating and had to keep pushing back together. It was meant to be a "double room". Which should have a double bed! Not two singles pushed together!!! Also the area was quite sketchy, about 8stops away from Oxford Circus, hotel was situated in zone 2. Overall, I definitely won't be visiting this hotel again and would tell people to avoid. And the wifi is only "one day pass" so you would need another pass for the next day. Avoid at all costs unless your in desperate need of a hotel. Definitely not a four star, all sorts of crack in the bathroom walls. AVOID AVOID AVOID!

    2
    « Not value for money »

    Room was small( I could live with that - this being London)A £ 50 deposit was taken over and above the room rent for ' breakages'. I booked for bed plus breakfast for two days. On both days, the restaurant list did not have my name down for breakfast and I had to present evidence to the reception . Staff was young and inexperienced .The room phone did not work. The TV was about 20 ft away. Would not recommend this hotel at all for the business traveller.

    2
    « Need to sort Heating & Cooling out!!!!!! »

    Well its been nearly nine months since I wrote my original review and the hotel still hasn't done any thing about the heating and cooling system. In summer its too hot & you can't cool the room and in winter the rooms are freezing. The ironic thing is the rooms have a flash air conditioning panel with loads of settings, none of which do anything. Also despite my other previous complaint, the hotel is still advertising executive rooms with premium coffee, fresh fruit and a 'gift', none of which you get. I was drawn back to the hotel due to its cheap price, but its really not worth paying to stay in an ice box room in the middle of winter.

    4
    « Perfect spot! »

    I spent 2 nights here with my 4 year old son at the beginning of half term. Visiting family and taking in the sights. I have to say reading the reviews prior to going I was unsure what I would find however I was very impressed! The staff on arrival were very welcoming and we had no problems checking in. We were in a twin room in the basement room 003. The room was clean, modern and had everything we needed. I felt safe and both myself and my little man slept well. My only issue was the noise of a trolley at 6.30am coming out of the lift next to our room, fortunatley we were already awake. The hotel was located close to the overground and underground stations, perfect when your little one decides his legs have stopped working and wants carrying. Breakfast was lovely and just what we needed (continental buffet). All in all great value for money, kind and caring staff and perfect location. We will most definitely return. Thank you

    4
    « Ad-hoc Valentines »

    So we decided not to stay at the Corinthia this time and via Travel Republic we chose to get a last minute room for the night. Now we had some issues with Travel Republic but this was not on the part of the hotel. They sorted it out and were very accommodating. This place has easy access from Kilburn Park tube station on the Bakerloo Line. It's a couple of minutes walk. We checked in, the staff were friendly and helpful. The reception area was well presented which was unexpected given the price we paid and some of the reviews on here. Now the room was small. This is a near central London building, never really designed to be a hotel, however if staying in a hotel room in London and the room is your biggest concern then why are you even in London? Stay in Hampshire, the Peak District or Dorset or somewhere that you'll get a nice view out of your window. But if you don't want to look at the world from behind glass the Maitraise is a good bet. Clean, tidy, convenient and reasonably priced. It's open 24/7, has easy transport links and there's some great looking curry houses nearby too. It was a good stay and a great weekend, will definitely consider this hotel for future stays and recommend it to others who are sightseeing or travelling to London and need a place to crash when your legs get tired!

    5
    « lovely convenient hotel with friendly helpful staff »

    This is a comfortable hotel with excellent transport links to all tourist areas. The staff were very friendly and helpful. The room was warm, comfortable and very clean with quality towels and toiletries. Good sized lift, (my wife hates these little ones). The restaurant served great meals at very reasonable prices with wines/beers to suite. We even had a complimentary drink as guests. The midday checkout is a definite plus. At £139 bb for two nights in London it has to be recommended.

    5
    « Wonderful experience »

    My children and I stayed at this hotel on 17th Feb. The room was brilliant: such wonderful value for money. Moin and his staff are very welcoming and made our stay pleasant. Would highly recommend to everyone. My children especially loved it.

    1
    « The worst hotel I have ever stayed in! »

    We stayed here in February for a theatre trip and never has a hotel deserved a 1 star rating more than this one. We booked a suite with breakfast for 3 of us , we arrived and we were told there are no suites available and my 15 year old daughter would need to sleep in the same bed as us, I became quite angry and they reluctantly agreed to put a sofa bed in our room which completely filled it we had to climb over it to use the bathroom. The room was dirty and smelt of sewerage. The next morning we were refused a cooked breakfast and told we need to pay an extra £8 each after we had already paid for it the restaurant staff said it wasn't their fault. On checkout they charged us for the breakfasts they had refused to serve us saying it wasn't there fault. This trip was for my wife's birthday and was the most awful experience I have ever had in any hotel ever. I am an avid traveller and am always positive with my reviews and I accept mistakes can be made etc but this hotel sets a new standard in how not to treat customers.

  • 4
    « A good experience!! »

    Great and pleasant staff! From the hands-on General Manager downwards, they are a very helpful bunch of people. We were treated warmly with a pleasant smile and although we initially booked for 9 days ,ended up staying for 3 weeks!!.

    1
    « Terrible - 4 stars, I don't think so!!!! »

    Very disappointing hotel. I stayed here (on the first floor) with my mum for three nights for her 65th birthday. Unfortunately our stay was a nightmare. The pipes above our room made an incredibly loud noise like a foghorn (you cannot believe how loud it was!!) waking us multiple times every night. By the end of our stay we were exhausted from lack of sleep. Each time I complained I was assured the problem would be resolved but it never was. When I asked to change rooms I was told this was not possible as the hotel was fully booked. The staff were apologetic and maintenance did look into the problem but it was never fixed and ultimately our weekend was ruined. On the Sunday when checking out I asked for a full refund (the booking was prepaid) but as there was no manager on duty this was unable to be dealt with at that time. I was assured that I would receive an email that day from the manager about this but as yet I have not received anything. As a four star hotel I cannot believe how poorly this has been dealt with. They didn't give me a room where it was possible to sleep, No reimbursement, and now no communication. AWFUL...!!

    2
    « Hotels nice enough but don't get a room opposite the nightclub! »

    Staff were really nice and helpful and the hotel is really nice but our room was opposite a nightclub which went on til 2:30 Sunday morning. The club wasn't the issue, it was more the people outside it, the cars beeping, people shouting, police sirens etc. If you're expecting peace on a Saturday night ask for a room at the back of the hotel! If you want a cooked breakfast then make sure you ask if one's available. I didn't ask because there were no menus out and the continental buffet breakfast was all that anyone was eating. Young staff who seemed inadequate for a busy Sunday morning if hungry patrons! We found a menu on the way out but I was full on cheese and tomato salad by that point! Minutes from overground and underground stations so access for town is fine. Not a great spot

    4
    « Good value and not far from the city »

    Best Western was a steal in my opinion and only round the corner from the tube (Bakerloo line) which takes you right into the heart of the West End. The rooms are clean spacious and modern you can't really go wrong if you want a cheap stay in London, Kilburn is the poshest area of the city but it is trendy and up and coming, the high road can get very busy but nothing that could ruin your stay. Staff were friendly enough and although the continental breakfast is extremely basic at least you get something which is more than can be said for some other London hotels. Overall a good stay that satisfied our needs.

    4
    « Handy and good value »

    Clean and friendly. We had a king size bed/room but had a problem with the window. The staff were very apologetic and quickly reallocated us to another room. This was an upgrade to room with a sofa. Noticeably bigger and we'd certainly chose to spend that little more for such a room another time. The smaller room was really teeny!! Conveniently located round corner from tube, right by a bus stop, opposite tesco and Starbucks. We ate at a lovely Thai restaurant chayana, 10 minute walk from hotel.

    4
    « Best Western Maitrise Hotel London »

    This hotel is great value for money for 1 or 2 night stay, as I often do on business in London. Staff are warm & helpful. Rooms clean and bed comfortable. Excellent price over the winter months. Taking advantage of the BW Rewards membership. The only disappointment is the very average breakfast. Limited in choice and not great on presentation compared to some other BW in London. However would recommend and stay again.

    4
    « Lovely Hotel With Friendly Staff and Lovely Room. »

    Me and my partner really enjoyed staying in this cosy hotel , we enjoyed the decor of the room and the bed was comfy we had a brilliant night sleep , its literally 4 min walking distant from the underground which is handy . The only bad points i can pick out is you cant open the windows and the food menu needs more initiative and the breakfast was to cheap , definitely need to serve hot food as breakfast as well as Continental. Apart from that lovely hotel through out , amazing air con and supplied us with a baby cot free of charge . i would definitely stay here again , we got complementary drink as well for eating in the restaurant .

    3
    « Hotel in good location BUT compromise on cleaniness »

    Good location. Small rooms. got bruised on the knee because of a knock i received while trying to get out of bed. Very tight space. Worst experience: smelly throw pillows. toilets not cleaned until requested and toiletries not provided.

    5
    « Very helpful Staff »

    All the members of the Staff of this hotel were very helpful from our arrival until we left. The lady at the front desk was very kind and willing to help us with everything we requested and with our questions about surroundings and facilities. We had problems with noise caused by people of the room opposite to ours. As soon as we reported it to the front desk, the noise was stopped. I regret not having reported the problem sooner.

    3
    « Ok .. Just !, »

    Well . The positives , clean well placed hotel and to be fair for £80 /£100 a night with breakfast in London it is good value .but there lies the problem ! I booked a suite , so by design I thought I would get a "suite" . Room 117 so not a "suite" ... Cold , no windows , extremely noisy . So on so on. You can read it all on previous comments ..But ..nice staff , clean tidy ,ok bed .. Ok room .just don't think your getting a something special for £90 !

  • 1
    « Terrible service »

    The rooms are very small. The main light did not work. There was a big tv but not remote control so we were unable to turn it on until 2am, we asl for tv control 3 times!!! We had probles with te card-key aswell. The room was very clean but the shower was a bit broken. We had to leave 50£ of deposit and it was back to me ONE WEEK LATER!! Terrible service i will never chose this hotel again.

    4
    « Well Placed Hotel »

    My sister and I stayed here over the new year. The rooms are tastefully decorated, while a bit small. The staff were very helpful. The breakfast was great. Very easy to get to Oxford Street by bus . I would recommend this hotel .

    5
    « Great hotel perfect for a few days sightseeing! »

    This hotel is situated in a perfect place, it's basically on a high street so there is plenty of food places and shops! It is also a 3 minute walk to the nearest tube station so could not be in a better place, was 5/10 mins away from main attractions on the subway which is nothing! Would advise you get an Oyster card for the subway, but the rail staff are helpful in advising you. Breakfast at the hotel was pretty dire, but there is greggs/McDonald's/kfc at your doorstep so we weren't too bothered. Rooms are neat, tidy and clean but very small.. If you are claustrophobic please avoid lol. Only dodgy thing was taking £50 off of guests at start of stay in event of any damages etc, which we didn't mind but if you don't have a spare £50 then not very ideal. All in all great stay, could not have picked a hotel in a better location! Perfect for couples staying and sightseeing in London for a few days.

    3
    « Disappointing Breakfast »

    Was told that full English Breakfast included bacon but it was turkey rashers Beds very hard and pillows Parking expensive, £ 15 for overnight stay. Would be cheaper to stay at a Hotel on outskirts and 'Tube' in Twin room had about 6 inches to get past the first bed. Room is tiny but could be laid out better with beds along side of room instead of across the middle

    4
    « Pleasant stay »

    Stayed overnight and could not really fault the room which was clean and comfortable. The breakfast menu provided a reasonable choice and the staff were courteous. The only downside was the noise coming from the nightclub and revellers directly across from our hotel room which kept us awake till 2am!. Despite this however, we would stay here again but instead request a room to the rear of the hotel.

    1
    « Terrible »

    Went to the hotel for a wedding London, can't complain about the hotel, apart from prison like rooms! The worst was that the hotel did not protect our card details, resulting in card details taken and used. Luckily the bank stopped it! Lovely job Best Western, it's not like it's 6 days before Christmas!

    4
    « Pleasantly surprised! ?? »

    I did book this hotel very last minute (£238 for 3 night) and after booking I read some of the reviews, I did worry when someone mentioned the heating/hot water not working and such, but found this hotel to be great! Great value for money, good area, good connections to central town, nice staff and good decor! The twin rooms are down in the basement but we didn't care as this part of London doesn't have any landmarks to see. The room had Modern decor and updates fixtures. The bathroom had heated towel rail and rainfall shower which was powerful! We left the bags at the hotel the day we checked out and went to get them before catching our train home. No problems. Tube station 3 minute walk away and an overground across the road. 20 minutes into central London. Only reason we give 4 stars is due to the smell of the damp/mildew in the room but it quickly went away when we switched on the air-con for a little bit. Overall great hotel for what it is.

    4
    « Convenient hotel for central London (via tube) »

    A smallish but very capable hotel situated in Kilburn. Our room was modern, clean and well laid out, with sufficient room for three of us. We stayed here so that we could reach Royal Albert Hall and central London. It very much served our purpose at a fraction of the cost of similar hotels in central London. Continental breakfast was very acceptable.

    1
    « The smoking ban doesn't apply here! »

    My partner and I stayed at the Best Western Maitrise hotel last night, and there is no hope in hell we will ever be back. We booked 2 rooms for us and another couple. Unfortunately the other couple pulled out due to ill health in the family. We tried to amend their booking but got a stern 'no'. This in itself we can accept - just about. However, when we arrived yesterday and checked in, we were assigned our room and made our way through the labyrinth of corridors to where we would be staying. The room itself seemed great, all from the stench of cigarette smoke. This was more obvious/disgusting in the bathroom. We went out for the evening and reported to reception that the room 'stank'. The front of service rep advised us they had been having problems that day with other guests in the next room smoking. But assured us it would be sorted out for our return later on. We arrived back to the hotel around 23:30 and as we were making our way back to the room the stench of marijuana smoke was acrid in the corridor and in to our room. The smoke was visible!!!! We went back to reception to complain, only to be greated by the 'Laurel & Hardy' of the hotel trade who were beyond inept (and that is being kind). Several minutes of trying to get them to understand that the room was unacceptable, they assigned another 'smaller' room. This was a basic double - even though we'd payed for a king size room. When questioned they advised it would be sorted for us in the morning. It was now 00:40 This morning when we went to check out I complained to the duty manager, again someone incapable of engaging her mind and making a managerial decision. We insisted on a full refund only to be told she 'cannot do that'. She then went (we assume) to phone her manager on two occasions but came back with the same pathetic response of 'we are not authorised to give refunds'. To cut it short, this place is a disgrace. They are in breach of the statutory requirement to stop smoking in their establishment. That topped with a selection of staff, who at best made themselves look like incompetent buffoons should be warning enough to anyone wanting to stay here. I will be pursuing this matter further with the hotel chain, booking.com and maybe a copy sent to the hse. Yes I am angry, and disappointed to the value of £238!!!!!

    5
    « Great staff »

    This hotel is in a great location in kilburn close to shops on high road and a bus ride away from all London tourist attractions. The room was spotless wifh tea & coffee making facilities. The staff were really friendly and so helpful special thanks to Martina for all the help she gave us during our stay. Look firward to my next visit there in the very near future.

  • 4
    « Comfortable stay »

    Lovely welcome. Had a room in the basement. There is no window but for one night not a problem. Room was clean tidy and spacious. Location is on a main road and opposite tube station, getting into central London is easy. The receptionists at the hotel who was Martina was a credit to the hotel chain. Very warm, friendly and attentive. Nothing was to much trouble for her. We asked for extra bedding and it was there straight away. I would stay again if I was in London.

    2
    « No value for money »

    Staff were very nice & welcoming. The bed was very very hard & uncomfortable. No remote for TV so had none. Promised to move into another room but that didn't happen. Noise from club across the road was ridiculous. Dinner was nice. Did not receive complimentary drink as promised but on checking out early,was offered a free dinner to compensate bad experience. The staff was the best thing about this stay.

    3
    « Ok for a short break »

    The hotel looks very nice on the web site, and in reality the hotel is OK the big problem is the very tiny rooms, we had and executive twin rm 219, this room had 2 beds only 9 inches apart and with less than 6 inches between the bottom of the beds and the wall. The easiest way to the bed by the window was to climb over the first bed. The bathroom was small but clean and well designed with a good shower. Breakfast was poor and when you book on line you book a breakfast package but is only continental which isn't made clear. The breakfast selection is not vast and not of great quality. I have also never seen sweet biscuits served as part of the continental selection.

    2
    « All good things come to an end »

    We arrived at the hotel at around 2:15 where we checked in with no problem and we arrived to our room which was still being cleaned so we had to wait, which wasn't a huge problem. Room 129 was lovely! And a very short walk away for the tube station, which was very convenient. We chilled out for a while when we received a knock at the door, one of the receptionists came in greeting us with happy birthday and complimentary cake and champagne for my boyfriend and I which was a real nice touch, before she left I asked if they had any spare phone chargers around as mine had broken and they brought me one without any fuss. When the phone charger was brought to my room I mentioned how cold it was and that the heating didn't appear to be working, the receptionist had no idea how to work it and said that she would send someone up to have a look (no one bothered to show up) We went out for the evening and came back to a freezing cold room, we didn't make a fuss because it was late we just wrapped up in bed and went to sleep. Upon waking up to an absolutely freezing cold room I thought i would run a bath, WE HAD NO HOT WATER!!! I complained to the two receptionists who blatantly didn't care less, I was advised that there was a problem with the boiler and nothing could be done about it. My boyfriend and I had to shower in a freezing cold room with freezing cold water!! We was offered no compensation not even an apology!!! What four star establishment runs like this? It seems to be an on going no issue as I have read other reviews similar to my own regarding the heating and water. The heating and hot water only came on minutes before we checked out at 11:30. Very disappointed with my stay. I would not visit again. The visit started off so well but just nose dived. Due to the poor service we received we will be investigating this further ourselves and will take this further as we aren't convinced that a a hotel/restaurant should run without hot running water and heating.

    3
    « Noisy, noisy, noisy »

    Hotel clean. Rooms very small as you expect in a city hotel. Cold buffet breakfast. Staff were friendly and best thing about this hotel. Sure there are quiet rooms but ours was next to massive aircon unit. Noise compounded by shouting guests returning to their room at 3am, ruining any chance of getting any sleep

    3
    « Had a basement Room with no windows »

    I would not recommend getting a basement room, they have no windows so are not really appealing, though the decor was ok and the room extremely clean. The area has restaurants and pubs, but there are better places to stay inLondon

    4
    « Mind, if you are claustrophobic! »

    The hotel is conveniently located, litteraly one stone throw from Kilburn Park Tube station. Rooms are not that spaciisu but they are finely furnished. Be aware that some of the rooms DO NOT HAVE ANY WINDOW and this migh cause problem to claustrophobic people like for example the colleague of mine I had to swap room with. The hotels states this on the website anyway. Rates are good to be in Maida VAle

    4
    « Mini Break to London »

    I booked this hotel through Superbreak along with my rail travel due to the very reasonable price. Having read some of the previous reviews I was a bit worried about what we might find but my worries were unfounded. The hotel is located a short walk from Kilburn Park underground that is situated on the Bakerloo Line which was the best line for what we required - Bakerloo Street, Oxford Circus and Piccadilly Circus. My husband and I were greeted by lovely reception staff who explained everything to us and couldn't have been any friendlier. When we got to the room we were pleasantly surprised. Yes it was a bit on the small side (one of us had to climb over the other to get to the other side of the bed) but it was modern looking and the lighting was sufficient. As we were only using the hotel for sleeping at night we were pleased with the room. It maybe wasn't spotlessly clean but it wasn't anything to complaint about. There was only one pillow per person with no spares but I'm sure if we had asked reception we could have gotten more but the cushions on the bed were actually perfect as replacements. The breakfast selection was good for it being a continental. Mini croissants, mini pain au chocolat, salami, fruit, yoghurt, cereal, bread, cheese, jam , nutella etc. There was no need to upgrade to the fully cooked breakfast. When my husband asked if he could get a de-caf coffee this was no hassle at all and it was at the table in no time. There were a couple of negatives but these weren't down to the hotel itself: - The alarm clock went off just after 1am one night Someone rang the doorbell just after 1am the next night and on that morning the fire alarms went off at 7:30am - we were travelling back home and wanted a long lie to see us through but that put an end to that dream My husband and I enjoyed our stay at this hotel and we have no hesitations in going back and I may even start using it during my business trips to London if it comes within budget.

    4
    « By the tube »

    Small but clean room. Restaurant manager honored request for a surprise mini birthday party for my sister. She bought a dozen red balloons, decorated a corner of the restaurant with them along with decorative sparkle confetti, got a bday card. Then the staff brought out a cake with lit candles singing Happy Birthday. A small $$ price for a lasting memory.

    4
    « Lovely stay »

    Beautiful hotel, helpful staff, cozy room with a nice view. I enjoyed our miniholiday a lot! I would warmly recommend this hotel to couples or for business trips. It was great that the friendly staff could give us so many good tips where to go to eat etc.

  • 2
    « Take ear plugs! »

    The hotel itself looks almost brand new and the room nicely decorated albeit very small (maybe 2m x 3m). The restaurant and food is also very nice. The problem however is the poorly sound proofed room. The windows are single glazed, didn't meet (broken) and the road outside is extremely busy even at night. Suffice to say I had a poor nights sleep. On top of this, after I somehow managed to sleep, I was woken by the room's alarm clock which some idiot had set to go off at midnight! There is also no car park, a private basement car park is located about 5-10min walk away costing £15 per night.

    5
    « wembley visit for NFL Game »

    This is the second time I have stayed at this hotel with the last time just over 12 months ago.My visit this time was just as good with all facilities and food at the same excellent standard as it was last year.

    4
    « Nice stay but breakfast needs work »

    Only a short walk from Kilburn Park tube station his hotel is an ideal base for a London trip. The rooms are small but large rooms in London are much more expensive than you'll pay here. Despite being small there's everything you need in your room and they're nice and smart. I was less impressed with breakfast though. The B&B rate only includes the continental buffet so a cooked breakfast is paid for was an extra. If you're definitely after bacon, sausages and the like you'd be better off eating elsewhere. The morning we had breakfast the only spreadables to put on your toast were Nutella or Honey. A waitress popped over to Tesco for preserves, declaring on her return that they didn't have any marmalade! Nonetheless I'm grateful for the effort made in retrieving the jam.

    5
    « Excellent hotel »

    After reading some reviews I was worried, but after staying here I have to say it was excellent. It's not luxury by any means but for a basic hotel, near transportation with good staff and clean rooms, highly recommended. I should mention that the price was definitely affordable for a hotel in London. My only nitpick is that the bed was quite firm, if you are unaccustomed to the hardness of beds in Europe you might find this to be a big deal. For me, it was perfectly fine but for others, maybe not.

    4
    « Pleasantly Surprised. »

    must admit that having looked at reviews for the hotel I was a bit unsure what to expect. We were both surprised to find a well dressed and friendly receptionist. Our room was clean, plenty of plugs, no TV remote but the front desk organised straight away. Air-con worked well and easy to use. Yes the rooms are small and no the windows don't open (most hotels hardly have opening windows anyway) If your taking a tape measure away with you to measure the length between the bed and the wall then best book somewhere else. My wife had clothes and shoes all over the floor and I could still walk from bed to the toilet after 10 whiskys! Lobby and stairs were all clean and looking new. Our room was modern, nice sized shower and enough room to use the facilities. I only paid £75 a night which for the location was amazing. And we only booked 2 weeks before we stayed. Overground station over the road or tube stain a 5 minute walk. Bus services outside the hotel too. Hard to find a reason as to why we wouldn't come here again next time in London. Breakfast wasn't great. It's (£7.95 for hotel guests to have a cooked breakfast but you have to pay that in a travelodge or premier inn) but the tea, cereal and toast/pastries inclusive of room price were OK. Would I pay extra for them? No. Free WiFi worked well though, (again an added extra at some hotels) All in all a good stay for the price we paid. Would I of been as happy if I were expecting a 4 star hotel at £150 a night....probably not.

    2
    « Hour for two fizzy waters! »

    The plus points. This hotel has recently been refurbished, consequently, the rooms are newly painted with clever space saving tricks, such as tiny 2' 6" single beds. A towel rail that touches your leg when you are on the loo! A bath that you have to get into in order to secure the plug as the shower screen is fixed, then it's fingers crossed you turn the bath taps and not the shower on as there is no way of telling which is which, resulting in soaking hair if, like me, you guess incorrectly!! I requested a quiet room and were lead downstairs to a subterranean box. The damp smell was quite overwhelming and NO window. The noise from the staff stomping up and down the wooden staircase adjacent to the room was ridiculous, so much so, that at 1.00am I requested another room, which was given. Lunch was an experience. Waited 45 minutes for two mineral waters and just over the hour for the salads to be served. What a poor show! Shame, as it looks quite a snazzy, on trend hotel. So, to sum up, if you want an okay hotel for a couple of nights in that area, not bothered about negotiating the bath and tiny beds and not planning a quick lunch, just might be worth a punt as the prices was fairly reasonable for London £255 for two nights. However, if you want spacious rooms, food served expeditiously, and seeking a decent 4 star hotel.....cross this one off your list!

    3
    « Rather 3 star hotel »

    I've travel with my family to London- touristic trip, in the late October 2015, and stayed for 3 nights in this hotel. The reality we found is not quite like in the hotel site presentation pictures. Definitely overpriced and overrated (rather a 3 star hotel) We choose a Best Western Facility to benefit from some standards (we thought), but for the first night we had a windowless room - without natural light, small enough, that according to my knowledge couldn't be rated as a 4 star hotel room. Anyway, on the second night we change it with another much smaller room (probably ok if used like a single room), these one fitted with windows. When I describe a small room I refer to the facts that it's quite difficult to unpack your bags, since the bed /other furniture's are positioned too close from the door, and access to the bed could be done from only one side. As a positive side, the hotel is positioned close to the Underground line ? Kilburn park (metro Bakerloo line ? quite effective connection to London's city center). The staff is friendly and seems helpful. The breakfast it's basic and nothing fancy... Generally the hotel and rooms are very clean (however drainage from bathrooms must be revised, since it's not normal to drain a bathtub in more than 5 minutes). Wouldn't recommend it,

    4
    « I don't understand the other review »

    First of all, I want to say that staff has been very friendly, the night guys, Christian and Edney were helpfull, from check in to check out with this lady. I didn't saw the name... Then, room was lovely ! i don't understand the others review.. Clean, well just the view wasn't good but i don't mind, it was very good for me ! Ladies in the restaurant were nice, the buffet was OK, but Full english looked so goooooood. Unfortunately i finished my breakfast when i saw the plate. Maybe one thing, in the corridor there is bag from housekeeper i think, but it's ok, i'm not in wheelchair. The hotel is near to Kilburn Park station, Bakerloo line going to central london, in 10-15 minutes ! Good location ! So my night was very good, i'll come back for my next stay in London !

    1
    « "Shocking Hotel" Read Reviews »

    Upon arrival everything seemed to be ok, polite staff, nice lobby ish! 1st room given I opened the door & the bed was literally 26cm in front of me "yes we measured it lol" Shocking!! Asked to be moved, we was moved to a slightly larger room. Nothing special NOTHING like pics No view, very creaky floor, two single beds together, tiny wardrobe, bathroom was SHOCKING! Tiles looked like they have been fitted by a blind man, so called shower is literally a little closet & shower head is approx 5ft4/5 at a push to me being 5ft 10 has to bend to get under it, very annoying & hotel lady thought this was funny. Air con wasn't working or the fridge. & worst of all our door didn't lock, called to reception waited 50mins for someone, had to call again finally was told by some poorly English speaking man, noting he can do hotel is safe it be ok. "brilliant" AND STILL NO 1s SEEN US 31hrs Later after complaining (don't care) - Breakfast was a joke!! Literally some dry ham, bread & few little bits NOTHING a English man would call a breakfast, that's £12.95 extra inc £2.95 for proper coffee or tea. My advice, if you CAN avoid like the plaque, hotels is a front. Pictures look nice but it's 3/10

    2
    « Really disappointing »

    The hotel is well placed -only 5 minutes to the underground station. Other qualities - it is very clean and the staff is friendly. Then the dissapointing part begins. Usually, I use hotel chains for a good quality price ratio. Don't book here if you are claustrophobic. No window opens. We were a larger group, booked 3 rooms. One ok, one so very small that the door couldn't be fully opened. You had to put your bags in the bed first in order to close the door and then find a small space near the bed to put it down. The 3rd one was the most horrible - no windows in the room. I felt that I was punished to stay in the closet. They didn't want to change the rooms in the first night, claiming that they were fully booked. In the second, we received a room with windows at the final floor. In the balcony, the view was exceptional - 3 large chillers. The size was also very small. No place to get in the bed except on the front. We made a picture of this room, but unfortunately not of the first one, windowless. The bath was not fully functional, the draining not working properly. The breakfast is simple but be aware that fruit salad is not very fresh, most of the fruits being more than acid. The lucky part of our trip was the sunny weather that made everything glow.

  • 2
    « Disappointing weekend get-away. Will not return to this hotel. »

    The hotel was decent, but definitely overpriced. Location was bad, as the first taxi we took coud not find the hotel due to bad numbering (this happened with a second taxi, too). There's a club and several restaurants in the area, so tended to be noisy at night. The room we had was missing a lamp in the bathroom, a lightbulb was not working and there was a musky smell, almost like paint which had not been aired out. The lighting overall was very dim, not good for reading. We decided not to change rooms, as my daughter said the smell was tolerable, but I did point out the missing lamp in the bathroom (with a cable sticking out) and the lightbulb. Neither were fixed. The bed is not a double, more like a narrow twin, and the room is very cramped. The bathroom was even more cramped. Breakfast was very simple. Having lived in Europe many years and travelled extensively, I'm used to the continental breakfast and appreciate it. However, this was the bare standard for a continental breakfast. Bread was only cold toast. Poor selection of cold cuts. Room service is not really room service - you simply order from the restaurant below, and they bring you the food (not too great, either). When we finished, we had no one to pick up the empty plates so we left them in the bathroom overnight until housekeeping could come the next day. The staff were friendly, but lacked knowledge in public transport. We were late getting to the airport - first we waited nearly 25 minutes for the taxi to arrive, when the receptionist told us it would take only 5 minutes. Taxi was late due to traffic and getting lost. Once the taxi, it was not a taxi, but a private car, so we had to pay double the fee. Staff did not provide any suggestions or advice on how to get around. Overall not what we were expecting. I do not recommend this hotel.

    3
    « Tiny rooms and overpriced »

    Good: clean, quiet, close to tube, decent breakfast. Bad: overpriced, tiny tiny room and bathroom, uncomfortable bed and flat pillows with a tiny sheet/cover on the double bed not large enough for two people. 40 pounds per night extra for a second guest in a double room is ridiculous. Not a great area - for the same price a better hotel can be found closer to city center. Wifi code changes daily which is frustrating when traveling on business without much time to spare. Requested an iron from front desk which was never brought. Did not sleep well here any of the 3 nights and would not recommend except as a last resort.

    3
    « Maitrise Hotel London »

    Bedside light not working and not fixed when reported on arrival for our two night stay. Taxi booked by hotel was twice as much as other local companies. Shower water temperature mild on morning of departure. In general good value for money for hotel in this location.

    3
    « Wouldn't return »

    Tried to find somewhere a little nicer (but on a budget) for my mums 60th and I can safely say you get what you pay for! The area itself is terrible- with what looks like a brothel across the road. Definitely wouldn't go out alone after dark. The lady on reception had no idea of the special requests we'd put on when booking the rooms so I ended up on a different floor to everyone else. Take a small bag as we couldn't even get IN to the double room as the door opens up to the wall, so you have to slide in and shut the door before entering the room. Beds meet the wall at each end so you have to jump in- the same in the 'King' room which only reflects the size of the bed, not the room itself. Showers are lovely and HUGE... I wonder if they made them smaller people may actually be able to get in! Single rooms in the basement with no windows and it was VERY warm. Breakfast was a complete let down- you pay for bed & breakfast but you only have the option of cold - you have to pay for a hot breakfast at £13!!!!!! Otherwise the rooms are well turned out, clean and staff friendly- so if that's all you want then it's fine.

    3
    « Almost there... »

    I found this hotel for about £130/night so thought I would give it a try, I stay in London quite regularly but my business determines the budget! It's a short walk from the nearest tube (Kilburn Park) which is handy, the area is OK but not great. All the usual shops nearby though, Tesco Extra, Starbucks etc. Welcome was good but the fire alarm was going off a lot, they sorted it by the time I returned in the late evening. Bed is hard and pillows thin. Windows won't open and although their is air conditioning it is a little worrying as to how to get out in an emergency. I was in room 106 and if there was a fire in the lobby you would be stuck. Room was reasonably quiet, slept quite well, A/C is a little noisy. I put the do not disturb light and bolt on but that was ignored by the cleaner who let herself in while I was still in bed. Overall OK.

    2
    « Would not recommend »

    We stayed here for 1 night before going to the O2 for a concert. The location was fab in terms of accessibility to the train and tube station and lobby was lovely and clean. Unfortunately, this is where it ended on positives. When we checked it (well after the check in time) we were given our keys to our 2 rooms. Considering we had booked altogether, we were put 2 floors apart, not ideal when you are there as a group. The twin 'Suite' we were originally given hadn't been cleaned at all! Disgusting! When we went back and asked for a new room they were very accommodating and apologetic and moved us immediately. they moved us into a room which was clean (at least that's something) but there were no windows in the room, and it was smaller than the 'suite' that we had booked. so basically we didn't get what we paid for! I wasn't happy with this as it wasn't the cheapest hotel to stay in. The second room (King 'Suite') was no bigger than a normal hotel room so was also not what we had paid for, however it was clean, however it was so cold due to the windows not being the best, double glazing seems to have been broken and the heating wasn't working! I had to sleep dressed just to stay warm. Again I didn't get what I had paid for. All in all, would never recommend anyone to stay here!

    4
    « A weekend in London »

    Found the hotel in good location for our time in London seeing the sites. Staff were very helpful and friendly. Breakfast was plentiful good and easy to serve ones self. The time at the hotel made the whole weekend a good experience.

    3
    « A comedy of Errors! »

    A shambles of a visit. First I was given a room that someone was already occupying then a room that didn't exist when I followed the signs (try finding room 305). Eventually I found it but the air conditioning only worked sporadically and the windows are sealed shut. Woken at 3.40 am by a group of men shouting below (some feat given I was on the 3rd floor with sealed windows!) I think it was related to a taxi company?

    1
    « Very noisy, awful management »

    We stayed in this hotel this weekend, issues were as follows: Reception staff told us they'd let us know when room was ready and we got no call so ended up returning after standard check in time. A fire door to our room that I couldn't open alone, either to get in or out. (Certainly not self closing) My partner didn't get his morning paper (no apology) Shouting from reception and kicking of doors was loud and disturbing Reception staff unfriendly The sliding glass window door when closed fully at the top, had a 2 inch gap at the bottom. See photos my partner uploaded. The glass pane didn't fit in the ill fitting frame. The noise from the road and nightclub opposite kept us up all night. I may have not left a review as well as my husbands but we were both furious that he chose to ignore some of my partners comments and then totally lie about checking the window. The fact is the staff didn't offer to check the window that night, I don't believe he has checked the correct room if he's saying that the window is fine as it is certainly not! He made no mention of the windoor.

    4
    « Good London Hotel »

    The room was bigger than a lot of London hotels. There was some traffic noise, but not after midnight.All amenities were in good working order. The desk staff were helpful and most of the housekeeping staff did their job well. I did have a problem with housekeeping not cleaning my room for two days but it was quickly resolved by the manager. It was also very close to public transportation and good places to eat.Would stay again.

  • 4
    « Comfortable and affordable »

    Comfortable hotel that is well appointed and seems newly decorated. The bed was comfortable and the rooms surprisingly quiet considering the location on Kilburn high street. Location is good, easy walking distance to Kilburn park tube station and only 15-20 mins to Oxford circus. Breakfast was a little over crowded but the buffet was all well presented and tasted good. All in all a very comfortable way to see London for a good price.

    4
    « Nicely appointed, good location »

    The hotel has a nice contemporary feel to it and the rooms are pretty well fitted out. The staff are very nice and go out of their way to make your stay as pleasant as possible. Being literally around the corner from Kilburn Park Tube station was great as it is only 3 stops to Paddington. Also there is a great selection of stores within a few steps Tesco, M&S etc, drycleaning next door and plenty of good eating places if you don't want to eat in the hotel. For a business trip to London a pretty decent place to stay at a pretty decent price-point.

    4
    « Great stay in Kilburn »

    I stayed at the Best Western Maitrisse hotel last month and thoroughly enjoyed my stay. When I arrived, I was greeted by a very friendly receptionist who welcomed me with a huge smile. I believe her name was Kinga. The best thing about the hotel is the location, it's just opposite the Overground station and the Underground station is a 5 minute walk away. There are loads of useful shops next to the hotel such as a Tescos just across the road, as well as plenty of stalls selling fruit down the road. There are all the usual high street shops on Kilburn High Road which is handy. I think the rate was very reasonable compared to the other 4* hotels in the area so I definitely felt I was getting value for money. Unfortunately I didn't have time to have breakfast at the hotel but I had a look at what was on offer and it looked nice and varied. I will definitely book again.

    1
    « Really poor noisy hotel. »

    I stayed in room 120, there was not even 30cm to get around the bed in the room, when I wanted to get up for the loo I had to climb over my partner. The sliding window didn't fit the frame and the glass pane within the sliding panel didn't fit, quite dangerous, very cold draught and a very busy road with nightclub, sirens and motorbikes and all manor of noise outside.. Twice we spoke to reception about this, the reception said they couldn't move us as they're fully booked. I called in the night to speak with Marco and said I'd like to speak to the manager, I was told he's back Tuesday. I ordered a newspaper that I didn't get I asked for it and there was no apology. If the traffic noise wasn't enough, there was screaming and yelling and kicking of doors in reception as the staff had locked away someone's belongings and couldn't get in the room. Apparently an elderly gentleman had medication in there. I had asked for an early check in which they told me I could have being elite member of rewards for BW, the regular check in time came and went and no call so I didn't get this either. I'm also supposed to get my partner stay for free but when booking, I booked for single occupancy and for double and it £5 more, so be sure that you get what you're due. We booked two rooms and were due to have a full day in London on the Sunday going for lunch at Claridges but me and my partner were so tired we did lunch and went home but it was a waste really as we had no sleep. Not really the weekend break it should have been. We did enjoy Charlie and the chocolate factory on Saturday night.

    1
    « Tiny rooms and unfriendly staff »

    Room is too small, carpet stained, staff do not let you check in even 30 minutes early even when there are available rooms. Fire alarm went off at 4 AM multiple times due to false alarms. I asked for a tooth brush, it was never brought to the room.

 

Getting to the hotel ...

All directions
·From: M1. From M1 leave J1 following signs for A5 Central London for 3 miles. Hotel is on the right. From Central London (A4) from Hyde Park Corner the northbound A4202 (for A5/M1) at Cumberland Gate (Marble Arch) follow signs for the M1.