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Londres, Royaume-Uni





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2  Adults0   Child

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Best Western Hotel Chiswick Palace & Suites, Londres

69-73 Chiswick High Road, W42LS, Londres, Grande Bretagne - See on a map
Best Western Chiswick Palace & Suites - Apartment The Best Western Chiswick Palace & Suites is ideally located in the center of Londres. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

An attractive hotel in West London, The Best Western Chiswick Palace & Suites is conveniently located on Chiswick High Road, just half an hour away from Central London and Heathrow Airport. If you want to enjoy all the capital has to offer - or even jet off and see the world - this hotel is just the place to stay. Set in a beautiful and trendy suburb of West London, the Best Western Chiswick Palace & Suites is also close to Kew Gardens. You'll have the best of both worlds - close to the bright lights of London’s shopping and nightlife, yet well away from the hustle and bustle when you return to the hotel and its tree-lined setting. London Underground stations are also just a short walk away to give you full access to the whole city, day and night. For the sports fans amongst our guests, we're just a drop kick away from Twickenham, while Wembley is also nearby for sporting and all kind of other events. If you’re not interested in sport, try the regular music and comedy gigs at the nearby Hammersmith Eventim Apollo. If you’re looking for an exceptional hotel in Hammersmith from which you can explore the capital, look no further than the Best Western Chiswick Palace & Suites.

Best Western

Hotel Chiswick Palace & Suites




Hotel advantages

  • Air Conditioning At Property
    Air Conditioning At Property
  • Cocktail Lounge On Premises Or Within 100 Feet Of Hotel Lobby.
    Cocktail Lounge On Premises Or Within 100 Feet Of Hotel Lobby.
  • 24 Hour Front Desk
    24 Hour Front Desk
  • Safe Deposit At The Property Or In Room
    Safe Deposit At The Property Or In Room
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Guest reviews

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Travelers Choice 2022
Certificate of Excellence 2020
Travelers_Choice 2020
based on 1232 guest reviews
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Sleep Quality

"Short enjoyable stay"

Peter R, Morpeth, England, United Kingdom 02/02/2023

We were delighted with this hotel. Staff were friendly and helpful, good location, great breakfast and comfortable beds in large room for three. Very clean room. Small snag immediately dealt with. We will use this hotel again.

"Very disappointing experience"

User 18/01/2023

After checking in I arrived at my room to find there was no window and builders tools all over the floor. It had been -2 degrees that morning and +2 degrees outside! How could I have been allocated a room with a window missing in January on one of the coldest days of the last year! I returned to reception and told them what I had found. There was no apology or offer of an upgraded room to compensate for the appalling experience. The receptionist just gave me a new card to a different room. At least this had a window in situ but the radiator was turned off so the room was very cold. It took 3 hours to warm up. The room was very small, there was nowhere to put my case other than the floor. The bathroom was so tiny that your leg and shoulder touched the basin when using the toilet. The mattress was hard and pillows cheap and synthetic. The parking was chargeable at £12 a day and breakfast an extra charge too. It is expensive for the lack of quality and space in the bedroom and parking should be free for guests. A good location - hence 1 star.


User 08/01/2023

Very nice Hotell in Chiswick. Friendly staff, clean and fresh lobby/reception and breakfast. Room was towards Chiswick high road (pretty noisy) but it didn't bother us too much. Very warm room so we had to use air conditioner (in January). Overall very satisfied.

"Poor Experience"

User 04/12/2022

Terrible cleanliness, unfriendly staff, and broken bathroom fixtures. We had stains on the carpet and the decorative bed trim. The staff was unfriendly, especially compared with past experiences at Best Western. The bathroom fixtures were broken and missing pieces. The bathroom amenities were lacking and of very poor quality. Beware of staying in the family room, the pictures do not reflect the reality. There is a stairway leading up to the family room and the bathroom is cramped. Breakfast was also not included in the stay, something we've never encountered before in a Best Western location. The breakfast selection was limited and the food was meagre. Very disappointing experience overall.

"An exceptional level of customer service."

User 03/12/2022

We chose this hotel for its convenient location close to the A4, which means we can get in and out of the capital quickly. Turnham Green tube is within walking distance and the area is quiet and attractive. We parked early but could not check in until later as we were in the West end. This meant the only room available was not of thr standard we expected. We booked a king and it was a double bed, in a very small room. In the morning we complained to Soren Back, the deputy manager. Soren apologised profusely. He immediately organised a very fair refund and assured us that if we returned he would ensure we recieved an excellent price and service. Before we left we had an excellent breakfast in their friendly restaurant area and were looked after by a polite and diligent waitress. I recommend this hotel and will be returning.

"Good for location room not so comfy"

Cary201282, Bristol 21/10/2022

The hotel is in a good location for visits to london, Tube is 5 mins walk away, it's easy to locate and parked up fine. The hotel and room seemed very clean, the reception friendly and professional. The room was on the first floor, 122 i think, I wish we had the time to see if we could change rooms however when we got back after a show it was gone 12 am when we realised the bed was very uncomfortable it was like laying directly on springs and really required a topper. It also faced over the back of the kitchen and vents which i think were causing very loud humming noise which kept me awake most of the night. The breakfast was lovely everything you'd need to start your day. I would advise the hotel to add thick toppers to the oldest mattresses as it was very uncomfortable. We passed our key over the next morning however no one asked us how our stay was otherwise we would have mentioned before we left.

"Great customer service"

User 13/10/2022

Soren in reception did everything possible for us to have the most comfortable stay. Travelling with a baby is not easy, but Soren anticipated our needs and made our stay an unforgetable one! Great customer service!

Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Thank you for your feedback and pleased to hear that you enjoyed our hospitality

"Great overnight stay"

35Anne195735, King's Lynn, United Kingdom 11/10/2022

Great hotel in a good location easily reached by tube. Check in was easy and the room was a decent size with everything we needed for an overnight stay. The staff were welcoming and friendly. Breakfast was served in the reception area which was slightly odd but there were plenty of seats available in the conservatory. Check out was straightforward. I'd stay here again if I was visiting West London again - we attended an event at Hammersmith.

Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Thank you for taking the time to share your experience and we look forward to seeing you again in the near future

"A hidden gem"

User 28/09/2022

I've been staying in London professionally for work for the past 21 years and I have to say this takes some beating for the price. Stayed for two nights recently and just wanted to share with you what a hidden gem in Chiswick this place is. Rooms immaculately clean, staff super friendly, polite and professional. Breakfast delicious, I'd recommend this hotel to anyone.

Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Thank you for the feedback

"Great stay!"

jorbancaceres, Dallas, Texas 08/09/2022

Location is in wonderful neighborhood, walk to the river, eat, drink, take the tube to Central London easily and connect to other trips and LHR. The service was was fantastic, friendly, pre-paid breakfast. Everyone was so friendly particularly Soren! ❤️❤️❤️

Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Pleased to hear that you enjoyed your stay and will share feedback about Soren

"Best night sleep ever"

mariaA8715NM, Heanor, United Kingdom 19/08/2022

Our studio was impeccably clean and the beds were amazing!! Staff were super friendly and very helpful! The breakfast selection in the morning was fabulous as they had everything from continental to a full fry up.

Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Thank you and pleased to hear that you enjoyed your stay

"Visited our daughter"

User 11/08/2022

Nice stay-in Chiswick, hotel colleagues were friendly and helpful. Room was clean and a reasonable size. Visited twice this year seeing our daughter who leaves in Brentford. Hotel location close to quality restaurants and tube stations. Would stay again.

"Hotel great, pre-arrival service terrible"

April_9011, Northampton, United Kingdom 31/07/2022

I needed a car parking space (£12 on be website for the hotel) and so called pre-booking to check. I was told "yes, absolutely no problem, pop a note on the booking and we'll sort it". On the basis of this phone call I booked (non-refunable) and left the requested note on the booking. Three days before arrival I called to check this had all gone through. I was told there was no parking available for our stay even though I said I had checked pre-booking and told to add the note. I could hear a very loud supervisor in the background say "we're in negative for parking, look", to the lady on the phone, who then spoke to me very abruptly to say "you heard my manager, he's loud enough, there's none available, have a nice day, bye" and the phone was put down. On the basis of this I emailed with my booking number to get a resolution, this was ignored and so I had to book and pay £65 of my own money for private parking. When we got to the room the key card didn't work, my partner went back downstairs to get this sorted, at which point the receptionist asked if we had a car with us?! I hope the £65 I shelled out was not for nothing. Room was nice and clean, comfy bed, breakfast nice, hotel itself did the job for what we needed, would stay here again but don't trust the parking!!!!


joesW4030EC, Leicester, England, United Kingdom 04/07/2022

- Only 5 minutes walking distance from the tube - Extremely clean and quiet, good atmosphere - Soundproof rooms - THE BREAKFAST WAS TOP NOTCH. Full english option, along with cereal options, croissants, selection of fresh fruit, tea, coffee machine capable of lattés, and more. WOULD COME AGAIN 100%

"In London for a consert"

cmv_nordahl, Lund, Sweden 02/07/2022

A very nice hotel, in a nice area. Easy access to the city with underground, and also other transport. Not the cheapest, but I booked late so I cant complain. The breakfast exceeded my expectations, in variation and quality. Room was nice, clean and above London standard.

"Great trip due to Sab"

User 21/06/2022

We came in very late after a flight and Sab did everything to accommodate me and make me feel at home. Excellent customer service. I cannot thank him enough! The hotel was also very clean and the room nice and spacious!

Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Thank you for taking the time to share your experience, especially about Sab our Night Manager who made you settle down after long flight.


alexanderramsay, Walkerton, Canada 08/06/2022

An excellent accommodation in a very pleasant area with easy access to central London. The staff were very helpful. The breakfast included choices which would suit most people. The pastries were disappointing. The carpets in the room were not cleaned very well.

"very good location"

kansashusbandanddad, Wichita, Kansas 24/05/2022

You are less than a 10-minute walk to the tube and there are great restaurants right outside the front door. The room wasn't super special and our king bed was two singles with a king sheet... The staff is super friendly, too.

"Beware of booking with Best Western Chiswick Palace."

User 07/05/2022

After our flight was cancelled out of London, we scrambled to book accommodation for the weekend. Through, we attempted to book on a phone while in transit with spotty internet. After hitting confirm we realized the calendar dates had jumped by two weeks. Upon realizing the mistake we immediately contacted both and Best Western Chiswick to attempt to correct the error and move the dates to the upcoming weekend. Best Western no longer had both weekend days available and refused to refund our booking. They cited their no refund policy. I understand why these policies are often in place - people cancel last minute and the hotel would lose out by not being able to rebook the room. In this case our booking was more than two weeks out, we contacted them immediately (the booking didn't exist 30 minutes earlier), and there would have been ample opportunity to rebook the room. They wouldn't even offer a compromise - perhaps meeting us in the middle and refunding only one of the nights. Regardless of their policy there is always flexibility for decent and good customer service given an honest mistake. It made a particularly stressful travel situation worse. Given our interaction with, and inflexibility of Best Western Chiswick Palace, I would not recommend staying at this hotel.

Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Whilst we sympathise with you having made an error and wanted to re-book the correct date - we do not accept your statement "Beware of Booking with Best Western Chiswick" - to clarify the situation Firstly, you made the booking through a third party "Hotels.Com, we therefore not in a position to change or amend unless it is agreed by Secondly, even though you had two weeks to arrive, the booking is a "non-refundable and non-cancellable" booking, hence you get a cheaper rate which is fenced. We would recommend that you book directly through Best Western to avoid any issues and would have directly dealt with us and would have given consideration

"Very good!"

User 20/04/2022

Helpful staff, found a room to extend our stay even though the hotel was very booked. Our first room was lovely, comfortable, lots of light in the room and nice big shower. Though there is some wear and tear throughout the hotel, it was very clean!

"Met our needs perfectly"

CTtravelersCt, CT 17/04/2022

We have stayed in Chiswick in many many different accommodations: rentals, b and b's, etc, and we recently found. ourselves with a need for a few nights stay on an unexpectedly extended stay. I will admit we hesitated (chain hotel) but we took the leap and were glad we did. From. the moment we. arrived the staff. was kind and. attentive. Soren at the front desk was particularly helpful and even offered us an upgraded. room. Our room. was. spacious, clean, and had everything we needed. The bathroom was large and. modern and had a good shower. All in all a great stay and we will likely return to this hotel.

"Used Bed, Used Toilet and Inattentive Staff"

User 10/04/2022

I need to preface this with: I booked this 2 months ago for 3 people. We arrived via a side door, checked in and told our room is on the second floor. We weren't directed to stairs or a lift, we just had to find out own way. Once we made it up the four flights of stairs, we were greeted by a room with 2 beds.. But there are 3 of us! We immediately call reception to be told that they are looking into it and will call us back. We sit in our first (YES, FIRST) room for 20 minutes before chasing up with the reception staff. We are told that a colleague is on the way, Great! We meet him in the stairwell as we weren't sure he would be able to find us. He advises that there aren't any rooms as they are fully booked. But sir, we booked a triple room, 2 months ago, why was this not accommodated for at the time? He said that they had a potential room in the basement we can look at. We query if there are 3 beds, his response "just come and look". Again, we ask: Are there 3 beds though? - "Come and look, we can get you more blankets if you are happy with it". Sorry sir, excuse me? He then informs us that we can leave our bags in the HALL WAY. We are not leaving our belongings in the hallway. We go down 6 flights of stairs to the basement to be shown a studio flat with 1 double bed, a single bed in an office and... yes.. you guessed it.. a sofa. Ah, that is why he said he can get us extra blankets. We inform the member of staff that this isn't acceptable. He states that there are no more rooms. We reiterate that we booked this 2 months ago for 3 people and wonder why we haven't been accommodated. We are THEN told there is a room, but the lights don't work. We go in and the lights do work but one of the beds has been slept in, the toilet is dirty and used (as has the shower) and there are hand prints on the ceiling. The wifi also isn't reliable. We ask for 3 pillows - receive 2 (as the beds didn't have pillows). We tell the member of staff that the toilet is dirty and he says - quite flippantly - "well.. do you want me to come and clean it?" I'm sorry but he should be saying that he WILL come and clean it. The room has obviously been used and not cleaned at all. We are woken up by people walking up and down the corridor banging loudly (We are in the basement remember) and I am pretty sure someone tried to come in, but luckily we locked the door!

"Perfect stay, thank you."

User 06/04/2022

Lovely, comfortable, clean hotel, excellent service, very convenient parking arrangements with reserved spaces if required. Very close to great shopping street with a colourful selection of 'real' shops, artisan bakeries and eateries, and a short walk to the nearest tube station at Turnham Green..

"Perfect stay"

Ally_Gee_79, London, United Kingdom 05/04/2022

Five stars to the hotel, all deserved! I am familiar with Chiswick area, the hotel is in a very strategic position, only 8 minutes walking from Turnham green Station, Zone 2. Only 20/25 minutes underground to Victoria station. There's plenty of shops and restaurants options around there, leafy roads and safe area. The hotel is very nice, super clean and modern. Quiet, it's a pleasure to wake up to that peace. We had our room checked and fresh towels almost every day. Also Internet was working fine. Fantastic and abundant breakfast with plenty of options for vegetarian. A plus is the Full English breakfast every day! I really enjoyed it. Staff was extremely helpful and polite, always ready to assist. I can't think of anything to improve or change.I would highly recommend it and I will surely stay there again.

"Chiswick Getaway"

User 31/03/2022

The Best Western Chiswick is a great place to stay will in Chiswick, Greater London. Close to shops and restaurants. Also close to Fullers Brewery. The reason while we stayed there. Staff were welcoming and friendly. The hotel was clean and quiet. Would definitely staff there again.

"Overnight stay for ArtsEd Auditions"

kirstene355, Chelmsford, United Kingdom 15/03/2022

Wow! What can I say? Firstly don't be put off by the outside. As soon as you walk in you will be amazed at this lovely place. So clean! Smells fresh! Clear signs where to go. Attentive and helpful staff. Then the room. So clean. Crisp white sheets, lovely if firm beds. Clean bathroom and nice shower towels soap etc. Bring your shampoo & conditioner though. Tea coffee facilities etc. aircon was a bit bubbly/noisy but we used earplugs anyway. A good nights sleep then full English breakfast. Delicious! So much choice with continental b'fast too, fruit, pastries! Yum. Highly recommend this place

"My first choice of where to stay"

User 10/03/2022

As usual my stay at the Chiswick Palace Hotel was most enjoyable. The staff are welcoming, friendly and helpful. Nothing is too much trouble. It is my first choice of where to stay when visiting the area.

"Visit and good stay"

Nar989, London, United Kingdom 24/02/2022

I met Sab the Reception Manager who was so kind and considerate. He has such a nice manner and was just happy to help. Very nice welcome and overall would recommend anyone to speak to him. Hope Best Western look after him too.

"Chiswick Palace Hotel"

JStewartx1, Gloucester, United Kingdom 09/02/2022

Great hotel, room comfortable and the staff very attentive. Hotel is situated on the Chiswick High Road with a great array of restaurants and pubs. Easy access to city center by bus or tube ( Turnham Green)

"A real find"

LizH-D, Manchester, United Kingdom 20/01/2022

Lovely staff, couldn't do enough for you. I had a great nights sleep which is the main thing I would definitely stay again. Breakfast was freshly made and good for vegetarians. Lots of restaurants near for evening meal

Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Liz Thank you for taking the time to share your experience your recent stay. We are glad to hear that you enjoyed our hospitality and looking forward to seeing you in the near future.

"Wonderful hotel"

User 01/01/2022

We, a family of four from Holland, stayed in this hotel for a week during the Chrismas period. We had a wonderful time. The staff was very professional and friendly. Our room was great. We had good beds. The location of the hotel is also perfect. With the bus you can get to the city centre very easily. And Chiswick High Road is a nice street, with a lot of shops, restaurants and a park nearby.

Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Thank you for takin the time to provide us feedback on your recent stay. We are pleased to note that you enjoyed your stay and our hospitality. Looking forward to welcoming you again in the near future

"Central of Chiswick"

andreagoodrum63, Leeds, United Kingdom 21/12/2021

Friendly, comfortable hotel well located for Chiswick. Lots of shops, cafes and bars nearby. Good sized traditional bedrooms with modern decor in public areas. Free car parking to rear of hotel. Helpful staff.

Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Thank you for sharing your recent experience. We look forward to seeing you in the near future.

"Great Stay"

Wendy Y, St Austell, United Kingdom 19/12/2021

Really good hotel, a great base when travelling by car, a good location for central London, all staff are friendly and go the extra mile in making your stay a good experience - very very good customer service, rooms are clean, breakfast good

Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Your feedback is valuable and help us as a team to ensure we provide a great experience to our guests. We look forward to welcoming you again in the near future.

"Warm welcome and handy for amenities"

Onmytravelsagain2, Yorkshire, United Kingdom 08/12/2021

Stayed here for 3 nights -on 2 occassions in past 6months. Warm welcome. Rooms clean and comfortable - but small. WIFI could be better -limited access in 24 hour period. Parking good- but would advise booking in advance. Someroomsat front ofbuilding noisy so would reccomend roomsto rear ofproperty

Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Thank you for sharing your experience. Your feedback has been noted.

"Great value hotel with friendly staff"

User 05/12/2021

Stayed one night to attend a nearby test centre. Hotel honoured my request for a quiet room and I had a good night's rest before my exam the following morning. The bed was super comfortable, there was a great selection of continental breakfast items, and staff were friendly. Car parking available by prior arrangement with the hotel. Highly recommended.

Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Thank you Christine for your valuable feedback.

"Fabulous Location Close to Underground and Local shops/Resturants"

Raz S, United Kingdom 03/12/2021

This was our second stay at the BW Cheswick Palace. It is now our firm favourite for all future visits to London. The location of the hotel fantastic. It's close to M4. Outside the congestion zone, near the airport. The hotel is located between 2 London Underground stations both probably 10 mins walk. We preferred Turnham Green station as the walk there is past all the shops and restaurants. The hotel itself is split between 3/4 buildings (I think) with carparking space. On our first visit we were allocated a hugh room in the main building which was delightful. On this visit we were upgraded to a studio which was a lovely gesture from BW. However, I wish they had told us it was on the very top floor of a adjacent building with no lift access. I have a knee brace and getting up with a heavy suitcase was quite painful. The room we had was wonderful non the less. The room we had was beautifully set out with a large Queen bed, enormous amount of cupboard space. There was also microwave, cooker, fridge, ironing board and iron if we needed. The bathroom was wonderfully spacious with a full size walk in shower. As mentioned, the hotel is on the Chiswick High Road. We did not take the breakfast option due to the fact there are number of options in walking distance including Vegan/Vegetarian choice. Numerous bars and pubs also nearby. The hotel staff are fantastic and cannot do enough for you. For some reason, our room keeping was missed from the schedule. Not a big deal as we were supplied with new towels and a bagful of tea/coffee and biscuits. We really do love this hotel and will be glad to return again in 2022. PS I gave value a score of 3 because I felt we paid above average price. However it does not deter me to visit again.

"Modern room & excellent service"

User 01/12/2021

Hadn't heard of this place before coming, was very pleasantly surprised. My lucky day I had been upgraded to a studio which was recently built. Very modern look and nice finishing to the room, huge TV. Clean and modern bathroom. Big thank you to Sab who was excellent in helping me with my queries and answered my call late at night. Best customer service given at any hotel. Would 100% recommend this hotel.


User 30/11/2021

Lovely best hotel that is well structured and fantastic for privacy and good healthy living,this is a nice hotel which is best suites your comfortability, very quite and peaceful get all what you need at your services just call and you will see what's you need before you they have got best intern facility with a tight speed and luxury super sorts best for your body to be sifts and enjoyable when sleeping best electronics card light and best bathroom wow very nice

"Chiswick Palace Hotel"

JStewartx1, Gloucester, United Kingdom 02/11/2021

Excellent situation, close to underground and buses. Plenty of restaurants & bars within a few minutes walk. Staff excellent have no hesitation in recommending this hotel, great for couples wishing to explore London.


User 27/10/2021

An absolute amazing place ! All the people who work there are as nice as can be. The hotel is well situated in a thriving street, very clean and safe. Would live there if I didn't have too much work on !

"Brand new suite was excellent value for money."

User 16/10/2021

We only stayed for one night but the whole experience was very pleasant and positive . The staff were super friendly , the room was ample size with comfortable beds ( would have liked a more fluffy pillow but never mind), the shower was wonderful and overall I would recommend staying in the suite that we stayed in.

"Overnight stay"

User 14/10/2021

Couldn't fault this hotel for my overnight stay in London for business. Great location on the Chiswick High Road. All staff were polite and helpful and room was very clean and well-equipped. Good value for money in London. Only complaint was the coffee at breakfast. Avoid the cappaccino from the machine at breakfast. it's a shocker!. But an easy problem to fix and otherwise a great place to stay.

"Lovely staff but the hotel was a bit tired"

Sapna P, London, United Kingdom 04/10/2021

The service of the staff cannot be faulted. But the cleanliness of the hotel (stairs to the basement and corridors needed a vacuum), the drab decor and the fact the lift wasn't working did not set a good first impression. There was also a hairball on our windowsill and a discarded hairgrip on the dressing table! Although the rest of the room was OK. It wasn't worth complaining about as we were literally in the bedroom for about 4 hours after our big party, but we'd recommended our friends stay there too so it was a bit embarrassing. Was looking forward to a hotel breakfast though and it was so basic and dismal (croissants in packets!??!) that even the guy at reception recommend we go elsewhere!

"Smelly room"

heidi r, london 14/09/2021

I stayed with my daughter for 3 nights in BW, although the location is just perfect our experience was not pleasant. The mattress was horrible, super old and also the bed sheets. The room was smelly and the air conditioning was not working well. Looks like there is nobody taking care. It's a pity.

"Great hotel, excellent value"

User 11/09/2021

Location is great for West London and not far from M4. Room was a reasonable size and comfortable. Staff very friendly and welcoming. Only issue was the dust behind the bed. Didn't go looking for it but saw it when plugging in the phone charger.

"Excellent stay"

User 11/09/2021

The hotel staff were really friendly on arrival, our room was lovely, clean and had nice shower and comfy bed. If you're on a weekend break, this is the perfect place to stay, Chiswick is great too, there are loads of restaurants and you're only 40 mins from central London by tube or car.

"Not just Business types or Tourists staying in this hotel ?"

Stuart T, Leicester, United Kingdom 09/09/2021

Have stayed here previously and always been bit a bit quirky but ok, but on this occasion it was different. As I walked past the annex part of the hotel. I noticed families and individuals hanging around the grounds, with washed clothes drying on bushes and trees ! Bags of rubbish in the grounds and kids toys scattered around ? The area looked shabby as not seen previously when I had stayed here. Once back in my room and overlooking the back car park I had the window open, but could hear voices and looked to see a couple drinking beer, smoking and being quite load, they were there for hours. In the morning their rubbish was left all around where they had been. On return to my car in the morning someone had wrote their name on the dust on my car windows. Nothing like this had happened here previously. So I can only assume that their are guests housed in this hotel who are not business or tourist types !! Make your own mind up !

"Unhelpful ‘job's worth' staff."

TrailBlazer791920, Herefordshire, United Kingdom 26/08/2021

Grim premises, uncaring & unhelpful staff. Can't for the life of me understand why anyone would give this place any more than one star… if zero stars was an option that's what I'd be giving it. Avoid.

"Clean smart great location. Recommended!"

alexp76, Chester, United Kingdom 25/08/2021

This is a really lovely hotel and very well placed on the high street. It's clean, smart and stylish. Great value for money too especially for a family room. Best of all: the customer service! Denzil and Soren were fantastic, especially with our lost property. Will stay here again

"Shriek - a mouse!"

User 12/08/2021

Extra guest- a mouse- caught on video. As yet no response from the hotel. Disgusted and disappointed! We were told on check out we would have one night refunded- not happened yet and quite frankly not good enough!

"Fab break"

shelly054, Manchester, United Kingdom 06/08/2021

Excellent hotel, nice staff, nice area and reserved parking space , clean and central for Chiswick array of shops, bars and cafes and a short walk to tube to go into the city. The room was well equipt and had everything needed for a comfotable stay,

"Superb Hotel "

johnmU9364UX, Withernsea, United Kingdom 03/08/2021

Stayed here for the night with grandchildren and family. Lovely affordable rooms, beds comfortable, checkin was a little delayed due to room being cleaned but the detail in cleaning was 5 star. Desk staff was amazing, very helpful and cheery. Parking at the rear of the hotel and plenty of amenities nearby. Tube station was only a 6/7 minute walk for the fit, easy to get to the museums which are only several stops away. Will go again if we get the chance.

"Excellent service from all staff who were helpful and friendly too"

User 02/08/2021

Thoroughly enjoyed overnight stay at this hotel and would recommend to other friends and if visiting London again will certainly use this hotel..friendly, cheerful staff who went out of their way to be helpful too

"Great location with parking"

Rachel S, Leeds, United Kingdom 29/07/2021

This hotel is in an excellent location with just a short walk to the tube station to reach central London. We pre booked parking but there were plenty of spaces free when we arrived. Staff were friendly and hotel well kept. The only downside was our room was small and overlooked a vent so there was no natural light in the room. Despite this we would visit again and request a different room.

"Miscommunication or…"

User 26/07/2021

Having been offered a workable rate for a long stay. to include parking, I went along to have a look. Whilst the decor and setting is lovely, I was offered a very small single room. Then, the rates seem to increase which to my mind was a poor attempt to get more £ as we come out of the pandemic. Had a decent sized room been on offer with some better PR, I might have overlooked the otherwise unacceptable increase in the quote but once the trust is broken,,,,Anyway, I ended up in a lovelier place with better facilities for better rates. Definitely won't be bothering with this hotel again. Note I didn stay here so can't comment on the sleep quality, only the location, decor and service,

"excellent hotel stay"

User 20/07/2021

We stay at the Chiswick Best Western every year and I can highly recommend this place , hotel is clean and staff very helpful and friendly I can't wait to return next year , location is excellent to get into central london

"Back At Last"

Mike2551, Manchester, United Kingdom 20/07/2021

We have used this hotel for a number of years and have seen changes to decor, accommodation, staff and procedures. The location suits our needs perfectly; we have family and friends nearby, and so the hotel is perfectly located for our needs. Good transport links ( tube and buses) take you to the city, other areas etc. Chiswick itself is a lovely spot and has all the shops, restaurants etc you may need for a weekend stay ( or longer).

"Remains a good value hotel"

Ronald D, Southend-on-Sea, United Kingdom 03/07/2021

Have stayed many times at this hotel, continues to provide a good quality service both value wise and experience wise. Hotel is located in central Chiswick with easy access to a range of good quality restaurants and cafes.

"Short trip with the Family"

michellebence, Pennsylvania Dutch Country, Pennsylvania 28/06/2021

We had an absolutely wonderful experience. The hotel was clean, welcoming, and comfortable. The staff went above and beyond to make the stay enjoyable. The breakfast was delicious considering COVID, and they were extremely helpful. I would certainly recommend and will be staying again.

"Business stopover "

Nat-Max-Travels, Rossendale, United Kingdom 13/01/2021

Check in was smooth. Staff are behind Covid screens, plenty of hand gel. I didn't mind paying £10 for parking as it was right outside in the forecourt. I chose a single room, which was plenty of space for myself. Modern room and bathroom with plenty of amenities. The bed wasn't the comfiest of beds to sleep in and the wall at the side of the bed and the breadboard needed a wipe as stains were present. Good price for the stay.

Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Thank you for taking the time to provide us feedback following your recent stay with us. We value your feedback as it helps us to improve on any shortcomings so that our next guest can have a better experience. Thank you once again and look forward to welcoming you in the near future.

"Good size studio and great service"

User 29/09/2020

I stayed here for 8 days. There was some major renovation work going on right next to the studio I was staying at. It was at times noisey but overall bearable. Because of the virus, we were given a grab and go breakfast bag which really can be your lunch and dinner bag too. Very generous. Due to some mix up, a very large parcel for me was delivered well before I arrived. The hotel willingly stored it for me and I am truly grateful for this. Overall the experience is really good and I enjoy my stay at the hotel. Would recommend it if you prefer not staying in Central London...

"Not the best"

Petehill84, Sheffield, United Kingdom 23/09/2020

I don't feel that this hotel deserves the rating that it has...but maybe I just got a bad room. The hotel on entry is very clean and looks relatively newly renovated. They looked to be taking Covid seriously which was nice to see. The room felt a little worse for wear, the carpets were covered in stains and I didn't really feel like I wanted to remove my shoes. The bathroom was relatively new and felt clean. It was general very tired and could really do with a freshen up. Whilst the location is great for access to my office, unless the rooms change I don't think I will be back anytime soon.

"Excellent hotel"

LeedsGirl2020, Leeds, United Kingdom 22/09/2020

Our room was spacious, bright and airy and very clean. We all slept well and the staff were friendly and helpful, particularly the housekeeping staff on the Friday morning. The staff member gave us lots of extra towels and milk and couldn't have been more helpful. It's a shame I don't know her name. Thank you!


User 13/09/2020

The staff are extremely helpful! Special notice for Suzan from the front desk, extremely helpful considering our circumstances and was so friendly whilst making us aware of the covid precautions the hotel was taking. Room was clean and me and my husband had a great sleep. The hotel is located to many local shops and restaurants and is only minutes away from central. Will definitely be staying here again!

Denzil Ratnam MIH, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Thank you for taking the time to tell us about your recent experience while staying with us. We are delighted to hear that you enjoyed our hospitality and the special compliment about Suzan. We look forward to welcoming you again in the near future.

"Great again"

sophki, St Helens, United Kingdom 10/09/2020

You cannot fault the location of this hotel right on Chiswick high street with all its pubs restaurants and cafes and with a cinema coming soon Transport links amazing bus and tube Not noisy at night Staff very friendly and helpful the hotels best asset any little issues they always seem to sort quickly Rooms clean and comfortable although not huge This is our third stay and we will be back Oh and parking very secure Would recommend for a London visit

"Clean, comfortable and convenient"

SusanfromSouthsea, Portsmouth, United Kingdom 08/09/2020

We chose this hotel because we needed somewhere close to Chiswick House for an overnight stay after attending a concert. Apparently we were upgraded to a recently refurbished room so this might need to be taken into account when reading this review but, to be honest, the reception area, breakfast area, lift, stairs, corridors etc. were very up together and very clean. The staff, especially the Manager Soren Beck, were delightful - polite, helpful and attentive. Our room was great - two really comfortable double beds, 2 chairs, desk, table, tea and coffee making facilities. Bathroom was small but the shower was good - better than many hotels we've stayed in. There was an ironing room which I thought was very handy. Due to covid restrictions breakfast was in the form of a takeaway bag but we could sit and eat it in the dining area and it was more than adequate. There were lots of restaurants, pubs, shops nearby and the hotel has on site parking so it was a great location. If I needed to be in the area in the future I would definitely stay here again.

"Mixed feelings here"

User 31/08/2020

This is my second time staying at this hotel staff are very friendly and helpful our room is very nice but does have a few cleaning issues I am a professional cleaner so I guess I am always going to be fussy but attention to detail does in my opinion go along way hotel is in a great location Warning ⚠️ please do not book through go direct to the hotel as we are having a issue with getting a refund on the breakfast at the moment no one is actually taking responsibility for this basically have not updated their website and are taking money for things that this hotel do not provide despite all the above we would always stay here whilst in London

"Top hotel!"

User 12/07/2020

Booked a night stay to see my son after 6 mths due to lockdown & unfortunately prop shaft went on route from Cornwall. Miguel was so understanding & transferred our stay to the next night with no extra charge. Wonderful hotel with amazing staff, plus all COVID recommendations in place. Best shower EVER! Top place to stay! Thank you!

"Emergency accomodation"

User 27/04/2020

Came to our rescue during the covid crisis and we were pleasantly suprised. Lovely sized room and bathroom Although there were no facilities open. Good supply of tea and coffee and biscuits.Modern decor and very welcoming . As it was a quiet tine due to coronovirus I cannot comment on how the hotel would be in a normal situation. But just from our short stay and what we observed I would recomend a stay here.

"Off the scale"

785wynw, Swansea, United Kingdom 22/03/2020

Words cannot describe this hotel and its staff! I stay here weekly and keep meaning to post the continual fantastic service. I use this hotel on a weekly basis and they just get better and better with never a fault to report. Special mentions to Karolina and Fatima for this weeks total flexibility! Then when my London clients opt for virtual and remote work this hotel gives me vouchers and hold my reservations open until I need them again! I can't thank you enough and please all stay safe - Miguel, Soren and the rest of the amazing team. Diolch

"unusual but good"

User 20/03/2020

plenty of parking accessed by a very narrow entrance portal. was directed to the house next door which is kind of split up into apartment style rooms, but they were quiet and out of the way of everyone. no evening meals available. room was on the ground floor, with an odd layout, as soon as you open the door you have a step or 2 to climb, and the room was technically a family room with 2 singles and a double, but a family would be falling over each other. the bathroom was a joke, honestly as small as a caravan washroom, surely could have been designed better? breakfast was ok, check in/out ok, staff did not speak English as a first language so a little difficult communicating at times.

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Guest, Whilst we appreciate constructive feedback as an opportunity to address any shortcomings, I also would like to take this opportunity to address some of your views. 1. We have advertised as offering bed and breakfast with a limited bar facility - you had a choice to choose our facility against one of our competitors who offered restaurant food including room service. I struggle to understand why you would make reference about evening meals. 2. As the manager, I am proud to state that all our staff could communicate in English very effectively, even though English may not be there first language.

"Never Staying Again"

User 11/03/2020

Not a very good service whatsoever. I will NOT be back here again and think people working here need to have some training in hospitality. I had a few issues which were not dealt with appropriately, verging on rudeness from one of the male managers.

"TERRIBLE service"

tamrf987, London, United Kingdom 09/03/2020

I have never experienced such terrible hospitality - Denzil and Miguel (who are apparently managers) were unbelievably rude and insensitive and Miguel shouted at me so much to the extent I had to report him to head office. The way they treated an elderly lady was disgusting. Never go here!

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Whilst we welcome feedback from our guests, we dont appreciate your comments of being rude and insensitive, when the team had to explain the terms and conditions of the booking. Miguel, spoke to explaining our position relating to a non-refundable booking and you claimed to him that you had doctors certificate, which you were not able to furnish until few days later. I had already shared with Best Western Head Office

"Inexpensive and good value"

wjbaker52, Hereford, United Kingdom 01/03/2020

We had booked a space in the car park and arrived to find Farah putting a bollard with our name on to reserve our space. You do have to pay for the car park which seems a bit mean but this is London and parking is at a premium. Miguel behind the reception desk was very helpful and good humoured - the staff were most attentive and friendly. The room was small but quite adequate for us, well decorated and clean. The en suite was sparkling clean with good quality toiletries. We had a ground floor room with a view of the main road but the double glazing kept the noise out. There are lots of restaurants within a five minute walk but our best meal was at The Roebuck pub almost opposite. Turnham Green tube station is a ten minute walk away and we were at the Albert Hall in no time it seemed. I have paid a lot more and stayed in far less attractive rooms. I would recommend Miguel and his team.

"Nice Stay"

wlf07, Washington 21/02/2020

I really enjoyed my stay here. After some concerns about the service I would receive based on a phone call I made to the hotel prior to check in, I was pleasantly surprised and found everybody I encountered to be wonderful! My first room wasn't the greatest - it was in the basement with a bathroom the size of a postage stamp, but the staff happily moved my stuff to a new room for me on my second day. The new room was wonderful and very quiet. Breakfast was very good as well. Location was great! Outside the city enough for the price to be reasonable, but close enough that it was easy to get into central London. Quick walk to both bus and tube stations.

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear wlf07 Thank you for the nice review. I'm glad that we redeemed ourselves with the guest relations and once again sorry for the first night experience. It was a pleasure to have you as our guest and we look to welcoming you back again soon. Kind regards Soren Deputy Manager

"Lovely little find"

Emma S, Leicester, United Kingdom 17/02/2020

This is the third time I have stayed at the best western in Chiswick and, for the third time, I wasn't disappointed. The hotel is beautifully decorated inside, the rooms clean and tidy and the staff friendly and accommodating. The hotel is right off the Chiswick high road with many shops, cafes, restaurants and boutique shops close-by. Turnham Green tube station is a 10 minute walk away and from there you can be in the centre of London within 10-15 minutes. One of the greatest bonuses of this hotel is the on-site parking. You can park securely in one of three car parks around the site and go off without the worries of driving in the city centre and extortionate parking charges. The hotel provides breakfast at an extra cost- this is buffet style and well worth the price and convenience. You can save a few pounds by paying for breakfast in advance when you book. There is lots of choice from cereals and fruit to full English and continental selections. Coffee, tea and fruit juices are also unlimited. The rooms vary depending on size but all are finished to a high standard, clean and warm. Every room comes with a hair dryer, USB ports, free WiFi and complimentary shampoo and shower gel. The towels are big and fluffy and the beds comfy. The staff are only too happy to help (including replacing toilet rolls at midnight) and are all friendly and welcoming. They have great local knowledge too and can point you in the right direction of the best local eateries or give advice if this is your first time visiting London. This will definitely not be my last visit to this hotel. I've not been able to find anywhere of the same quality and convenience for anywhere near the value for money.

denzilr56, Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Emma S Thank you for the outstanding review, we are very appreciative. It was a pleasure to have you staying as our guests and we look forward to seeing you again soon. Kind regards Soren Deputy Manager

"awful room"

User 04/01/2020

the room was in a side building and absolutely awful. Very basic and worn. So overheated - in December- that we were desperate to get all windows opened which didn't work. This is 1 star ar best! Even the location does not make up for it.

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear TWGtravels Thank you for taking the time to leave us a review. Please be aware that we have our heating on 24/7 throughout Winter - this includes December. I'm sorry you couldn't open your windows fully - they have child locks but are able to be opened in full. Had we known about any of this whilst you were with us we would have addressed this or at least offered you another room. Unfortunately we weren't made aware. Reception is open 24 hours. Kind regards Soren Deputy Manager

"Nice Hotel"

User 03/01/2020

Few minutes walking from tube and bus station Room was small but includes all the needed amenities Offer a complementary coffee and tea during the stay period Very good internet connection No porter in the hotel Room was small but that's the normal for London hotels

denzilr56, Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear dinaalanwar Thank you for taking the time to leave a review. We look forward to seeing you again in the future. Kind regards Soren Deputy Manager

"Excellence in Chiswick."

User 28/12/2019

A bit off the beaten track - a half hour by tube to central London - this place is worth it. It's clean, the staff are friendly, the prices reasonable, the buffet breakfast does the trick, and Chiswick is a delightful area in its own right to spend some time. If I'm lucky enough to return to London any time soon, I'd return to this place in a heartbeat. A shout out to both the front desk staff and cleaning staff.

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Guest, We are pleased to hear that that you had an enjoyable stay and thank you for taking the time to provide us valuable feedback. We look forward to seeing you in the near future.

"Great place to stay for Christmas shopping"

martynbevan, Neath Port Talbot, United Kingdom 28/12/2019

Well located in West London. Short walk to Turnham Green tube station, we were in Central London within 20 minutes. Pleanty of bars and restaurants to cover all tastes within walking distance. Staff are always polite and helpful. The room was comfortable and clean. We stayed in one of the rooms at the back of the hotel, it was very quiet.

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Guest, We are delighted to hear that you enjoyed our facilities during your recent stay. We look forward to welcoming you again in the near future.

"Excellent place to stay, breakfast disappointing"

TravelWriter013, Bristol, United Kingdom 23/12/2019

Stayed overnight before a business meeting. It's a very odd layout and if you arrive at the back it looks like a small B&B. But if you find the entrance on Chiswick HIgh Road it looks like a mansion house. I found the back entrance. There are a few parking places here, but more if you go round the front. From the back it's a narrow and dark passageway past a few small appartment blocks to the reception. Quite a walk with baggage. Reception staff were very helpful, friendly and attentive. Parking is EXTRA! Another £10 - didn't expect that. Hotel foyer is clean and bright and tidy. I'd asked for a quiet room and had one at the back- thank you. Nice and quiet. There's a lift which may help. But if you use the back stairs to reception beware - when I stayed there were a few v unpleasant 'stains' on the carpet and the carpets could do with a steam clean! Out of sight for most but not nice when you find them! The room was warm, well appointed and pretty clean. Bathroom with a shower, nice and lots of towels and toiletries - thank you. I found the toilet a bit tight next to the shower and I am not large! The bed was comfy but the pillows were just lumps of hard foam. Slept OK. Breakfast was a bit of a miss. Coffee machine that promised espresso but delivered strong instant? really? Buffet style and everything was DIY. The apple juice was fermenting. The fried eggs were SOLID. Only one side of the four slice toaster was working? Really? A four slice toaster in a restuarant? Hard to tell whether the mushrooms, hash browns had been cooked in vegetable oil? Would be SO nice if you could be bothered to label things please? Everything was warm, not hot. Wasn't worth the extra and wish I had just grabbed breakfast on the high street. Very mediocre and not up to the standard of the rest of the hotel. Shame.

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Guest, We are sorry to hear that we did not meet your expectations during your recent stay., Your feedback is valuable to help us to address the issues you have raised and make improvements. We trust this will not deter you from returning back.

"Fair priced decent hotel."

J856PZianj, Wolverhampton 20/12/2019

We had a room in the annexe, which seemed a disappointment, but, actually, it was OK, very spacious, and with cooking facilities. Comfy bed(s) and new toilet/shower. Attentive staff, so all round, they did well.

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Guest, We are pleased to hear that you had a pleasant stay.

"Great place to stay"

kirsten78h, Amsterdam, The Netherlands 19/12/2019

Loved the hotel for a lot of reasons. Great location close the public transport and nice area with restaurant, the style of the interior and rooms, friendly staff and a nice breakfast. Will be back here for sure!

"London Stay"

Mike2551, Manchester, United Kingdom 19/12/2019

A warm welcome from all the staff at Best Western makes a positive impression. Check in was swift; staff were efficient and very professional. The hotel is located on Chiswick High Road, in close proximity to the range of shops, eateries etc. It is a short walk to Turnham Tubs station, with direct links into central London. The rooms are modern, tastefully decorated; there is adequate storage space. The self service breakfast offers a range of juices, cereals, hot food and beverages. At the rear of the hotel, there are a number of parking spaces available - pre bookable and pre payable. We have used this hotel on a number of occasions, over a number of years - highly recommended.

"Perfect for a gig at the Apollo.."

soundgesture, Norwich, United Kingdom 14/12/2019

We stayed here as opposed to staying in Hammersmith for a gig at the Apollo. So glad we did, as everything was perfect, we stayed in a building next door to the main hotel. All of the inside of the building they had acquired was brand new and spotlessly clean. A twin room with two single beds was just what we wanted and I would recommend staying here if you are going to a gig. The walk to the Apollo passes lots of places to eat or drink and takes around 20 mins walk. Great staff and I will be back!

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear soundgesture Thank you very much for staying and we hope you had a fantastic time at the Apollo. In summer it's a lovely walk along the river to the Apollo with about 4 good pubs to stop at. Have a wonderful festive break. Kind regards Soren Deputy Manager

"Best price guaranteed"

User 04/12/2019

Very good location very nice place easy to get around places everything's nearby and the staff was so friendly n Richard was very nice and helpful and giving out advice and places to go around and how to get there cheap and efficiently. I would really recommend everybody and also business class people

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Hands007 Thank you very much for taking the time to leave us a lovely review. It was a pleasure to have you as our guest and we you a fantastic festive season. Kind regards Soren Deputy Manager

"a smidge on the small"

rob27898, Cheadle, United Kingdom 03/12/2019

Pulled up outside which is where googlemaps took me - squeezed the car on the front of what looked like a town house (thinking it was a tiny place!). I wondered around outside trying to find reception by following the signs that just pointed behind said town house. Evenutually asked another guest for directions which was out the back (to what looked like a seperate business) and found the car park and the main building. The town house building appeared to be the suites. Staff were very friendly and helpful. I managed to move the car and squeeze and into the main place - the drive way is possibly the tightest driveway ive even driven on, so take your time! Parking is very very tight and i ended up moving the car around the car park at least twice to try and make it easier to get out of when i actually left (i left the car there for 2 nights. If you can book, you might want to as no one, it seems; can actually park in the 'spaces' provided. Breakfast was OK and as expected, nothing particulalry exciting. Big strange sitting in reception eating, but it is what it is. My room was in the loft space, so a slanted ceiling and velux window only which wasnt double glazed so quite loud. I had to sleep with it open as the AC wasnt very good and didnt cool the room. The power switches off when you remove your key card so cant leave it on to keep it cool during the day. Bathroom also quite small, literally all the basics squeezed into a small room, but it was OK. So only a few 'cons': 1) reception directional signage is poor outside with the silver signage appearing invisible at night. 2) parking is very tight given London. 3) room AC was poor 4) no ironing board in the room (in this day-and-age?!) Pros: 1) breakfast was OK 2) staff very friendly 3) room cleanliness was good

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear rob27898 Thank you for taking the time to leave your feedback. We have taken your points on board and we hope to "wow" you upon your next arrival. Kind regards Soren Deputy Manager

"Very good stay"

263stephenw, Darwen, United Kingdom 02/12/2019

This was my the third hotel stayed in a week and the best. The hotel has on site parking which used to be free but now they make a charge, it wasn't an issue as it is very good to be able to park in London. Check in was quick and very friendly, Soren the Deputy Manager even carried my bag to my room. My room was in one of the buildings across the car park, clean, warm and above all quiet. Very clean bathroom with a powerful hit shower. The hotel doesn't do food in the evening but there are plenty of restaurants in the area, I recommend the Buenos Aires steak house. Breakfast is buffet style with a very good choice and good quality. Best sleep that I had had all week and a good breakfast !

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear 263stephenw Thank you very much for taking the time to leave your review. We really appreciate the feedback and hope to see you again in the near future. Kind regards Soren Deputy Manager

"Best Western delight"

superspurs2016, Newtownards, United Kingdom 02/12/2019

Very comfortable stay in excellent location close to all Chiswick has to offer. Room was warm and bright, bed very comfortable and TV positioned nicely at end of bed. Cleaning staff in regularly, en-suite very clean and modern however light for shaving not great. Handy to both tube stations and bus routes lots of bars and restaurants close by so didn't use hotel facilities.

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Superspurs2016 Thank you for the glowing review. We are looking forward to seeing you again soon. Kind regards Management

"Best Western Chiswick"

Edward M, london, United Kingdom 19/11/2019

An excellent centrally located clean hotel with pleasant front of house staff and close walk to the tube for links into central London. Located on Chiswick high street a short walk from lots of upmarket pubs and restaurants. Booking early is normally expensive, take a risk and leave it until later for much better deals. avoid rooms at the front of the building if you want to avoid road noise.

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Edward M Thank you for taking the time to leave us a review. Your feedback is very important to us and we take on board your comments. It's an absolute pleasure to have you as our regular guest again. Kind regards Soren Deputy Manager

"very friendly staff, very nice breakfast.."

User 17/11/2019

I emailed ahead to say I would arrive earlier than the advertised check-in time. The staff replied to say that would try to accommodate me, and when I arrived informed me the room was ready. I also asked if they would accept a parcel delivered on my behalf, and this they did. Soren and particularly the lady with him at reception when I arrived were very welcoming. She also helped me with directions and transport enquiries. During my short stay all the staff had ready smiles and this makes for a very nice atmosphere. The room was very clean. The breakfast very tasty and surroundings pleasant. I would choose the hotel again without hesitation.

denzilr56, Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear diffuse_info Thank you so much for the fantastic review. It was an absolute pleasure to have met you and to have you as our guest. We are looking for to seeing you again soon. Kind regards Soren Deputy Manager

"Worth the trip"

GMangion, Sydney 12/11/2019

All the staff at this great Best Western Palace Hotel are fantastic, friendly, helpful and all smiles.the hotel is clean and well managed. It is very well located to the cafes and restaurants in Chiswick as well as a nice comfortable walk to the tube. It is highly recommended and certainly worth a try.

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Mr. Mangion Thank you for your valuable feedback and trust you enjoyed our hospitality. We look forward to you visiting us again in the near future. Denzil

"More hassle than it's worth "

lorrainem134, Cockermouth, United Kingdom 09/11/2019

We also booked 2 nights and didn't need the second night ,on our email it said cancel with in 48 hours notice!!! Also told the email was a mistake and no refunds !! So I phoned the Best Western help line and he cancelled the booking and did me a single night The hotel phoned me in a big strop to say I don't know how you did that well turns out it was a flexible booking and could be cancelled. I was also changed for parking......they don't charge they told me at the front desk for parking something fishy there !!! Did not have breakfast as Gails looked way more exciting. So beware of booking direct it does not pay ! Room clean but very noisy and compact Room 123 faces the road a very nasty experience in all !

denzilr56, Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Lorraine134 Thank you for writing. I must point out some discrepancies in your comments, perhaps there is some selective memory at play here. You had originally booked over the phone an advance purchase non-refundable, you were offered two prices, flexible and pre-paid, non-refundable. You consulted your husband and called again and committed to the pre-paid option. You were fully aware of that but you were sent a confirmation with flexible policy in error. You also confirmed about pre-paying your reserved car parking as you are definitely coming as it's advance purchase. We charge for parking, nothing fishy going on at all, yet another misinterpretation by yourself. We refunded you in full on for your first booking and let you re-book at your leisure. You booked a double room and you were upgraded to a larger room type complementary, a room that receives lovely reviews. I'm not sure what else we could have done to "Wow" you. Front of House

"Convenient for Chiswick, very expensive "

Bluebell_Skye, Southampton, United Kingdom 07/11/2019

Don't be fooled by word Palace in the title , nor by the pictures if you're booking a double room. The pictures are of the king size . The double room is tiny and would be very cramped for 2 people. £126.00 for a mid week November night for one, is very expensive. The hotel is very very noisy in spite of asking for a quiet room. You can hear everything next door. I appreciate it's a converted building. The positives are overall cleanliness and courtesy drinks machine in reception plus reception staff were polite. Good shower Breakfast was a good range but very disconcerting having two members of staff either walking around me and seemingly constantly looking over at me . I felt I had done something wrong ! Couldn't wait to get out of there

denzilr56, Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Bluebell_Skye Thank you for taking the time to leave your review. We are very sorry to learn about your experience. We have many rooms to choose from. Unfortunately not all of our rooms as the same as it's converted Victorian Houses. We are happy to allocate people to certain rooms if they contact us prior to arrival. Midweek is our busiest time of the week for us as we are a business based hotel so have more corporate clientele. The Palace name comes from our sister hotel, first in the group, on Buckingham Palace Road. We sincerely hope that you will give us another opportunity to make amends. Please contact myself or Denzil and we will personally take care of your future booking. Kind regards Soren Depty Manager

"Excellent stay in London"

Markushw2019, Frankfurt, Germany 29/10/2019

Travelling for Business I usually stay in BW Chiswick Palace and Suites as it is located most convenient to my office and London transport conncetions in general (bus, tube). Extremely friendly staff and perfectly functional equipment for working in your room .. and for sleeping well. Perfectly clean bathroom, free coffee/tea and very good bed.

"Good location, comfortable rooms and very clean."

500alland, Cambridgeshire, United Kingdom 28/10/2019

I stayed here for two nights as it was very convenient for work. So perfect location for me. Friendly staff. I booked a single room so it was outside of the main building, which meant a walk outside to get to a room that was in a basement location. Not ideal as it didn't describe it that way in the booking, but actually it was very comfortable and felt secure. I didn't try breakfast so I can't comment on that.

"Not at all what I expected"

Johninmotion60, Pinner, United Kingdom 16/10/2019

Very disappointing experience. The photos do not look anything like the reality. Having often used Best Western hotels (always with good experience), I was sorely disappointed with this location. To make matters worse, management were utterly indifferent to my concerns.

denzilr56, Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Guest, I am extremely sorry to read your feedback. Your feedback is important for us to address issues where we have failed and only through constructive feedback we can improve. i therefore request you to help us to share your concerns in details. You can email me directly Looking forward to hearing from you

"Not what was advertised"

User 15/10/2019

We must have had their worst room. Nothing like the pictures. Small corner bed up a narrow flight of stairs. Way to small for two people with luggage. The room was not what we asked for. Staff was indifferent about it. Our plans changed while we were there and had to check out a day early. For the first time ever, I was refused a refund for the time not used. We gave them 48 hours notice! And checked out before check out a day early. Clerk was rude and said we reserved it for five days and we were going to pay for 5 days no matter what Did have a good breakfast

denzilr56, Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear David, Thank you for your feedback and sorry to hear that you found the facility not to your expectations, except for the fact you enjoyed the breakfast offering. We continuously strive to improve through our guests' feedback and will certainly address with my team. I trust you will give us another opportunity to experience our hospitality. Please email me directly when you next plan to stay in London and will ensure you enjoy our hospitality.

"Managing director"

User 13/10/2019

A perfect, efficient experience. Kind staff, clean hotel, lovely rooms, good value, great breakfast, good wifi, good location. Most of all though the staff were attentive, friendly, well mannered, helpful and assisted me with my trip.

denzilr56, Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear edY1996VG Thank you very much for the wonderful review. It was a pleasure to have you as our guest and we look forweard to seeing you again soon.

"A must stay in West London Fantastic Hitel"

User 10/10/2019

I have been staying here on and off for 5 years and I must say it is the best hotel I have stayed in in London. Staff are especially friendly and attentive soecial thanks to Soren, Alston and Miguel who cannot do enough for you. You are made to feel like you are staying in a home from home. Location is excellent in Chiswick good parking and very close to tube and restaurants Rooms are spotlessly clean and tidy and offer excellent value for money. Very relaxed professional and homely ambience. Would highly recommend!

denzilr56, Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear SaigonShamrock Thank you so much for the fantastic feedback. It's always lovely to see you and wishing you a safe trip home.

"A very Warm Welcome"

sim0n705, Launceston, United Kingdom 09/10/2019

Rooms are great, I prefer ground floor. Local amenities and restaurants very handy as is "the tube" into town. All pretty much as you would expect/hope for, but it is the people that make this place so special. Nothing seems too much trouble for these guys and girls. Arrive early and your room is put onto priority to get you in ASAP. None of this "you need to wait until check in time". All of the staff are friendly and helpful and between them they make my frequent business trips feel more like leisure breaks. This trip special thanks to Karolina Alston and Miguel on the font desk for there helpfulness and very warm welcome back to the hotel. If you like the inner city "bed factories," fine but for me, I enjoy being treated as a welcome guest and wouldn't want to stay anywhere else.

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear sim0n705 Thank you very much for the fantastic feedback. We look forward to seeing you soon in the future.

"Best in Service"

User 08/10/2019

I stayed there for an extended time with my elderly parents and have had the best that hospitality could offer. It wasnt luxury but it was completely heartfelt service which went all out to make sure that the guests had the best ,that the staff could offer. Absolutely bowled over by their helpful attitude of service with a smile. Special mention of Mr Miguel and Mr Soren at the front desk.... they were the best in ensuring we had a great stay

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Sanjeeta A Thank you for the lovely review. It was a pleasure to have you as our guests. We look forward to seeing you again soon.

"You get what you pay for"

Exitroute, Dar es Salaam, Tanzania 06/10/2019

So, nothing but breakfast onsite. Arrived in the ate afternoon, asked if there were any decent restaurants nearby and answered with 'just go outside and look'. Thanks for that, I can do that but wondered if you had any local knowledge... obviously not. We won't be staying again, rooms are clean and comfortable, desk staff on the whole (apart from the above) are welcoming and helpful, but I dont think they talk to each other when they change shifts. You can do better in the area for approximately the same price.


User 02/10/2019

Great spot to stay if you are visiting West London with the added bonus of parking and great value for money. Decor has been recently updated and is very good. Only criticism is that room was too warm but open windows solved that.

"Decent hotel"

Sarahnic91, Gold Coast, Australia 22/09/2019

Our hotel room was definitely better and bigger than expected. A lot of shops close by to grab groceries or a bit to eat. Also a close walk to the station. Just had an issue with our booking prior to arriving. I thought I booked in an extra night at one price but turns out it wasn't booked in so ended up paying a lot more than expected which we weren't super pleased about, other than that it was a nice stay.

denzilr56, Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Sarah, Thank you for having taken the time to share your experience whilst staying with us. We are pleased to hear that you enjoyed our facilities and hospitality.

"Absolute nightmare!"

247LiveLife, South Africa 12/09/2019

I don't know where to start regarding my stay in this dreadful hotel. Dreadful because of the staff who just couldn't give a damn. First of all, we had booked a suite with a double bed and 2 single beds. Instead we were given a room with 2 double beds. The room was so cramped, we just couldn't move. They wouldn't give us the room we booked as they were fully booked! Every single key card we were given worked once, and then had to be reprogrammed. The lock on the bathroom door broke, and we couldn't get into the bathroom at 02.00. We went to report at reception that we couldn't use the bathroom, and we were told that as it was Sunday, they couldn't call anyone out to fix it. A 100 room hotel doesn't have a handyman on 24 hour call????? We insisted that they call someone, which they eventually did. We had gone back to our room, when the handyman came and we asked him to wait until we had finished in our room. He told us that he had to fix the door now as he "had come in especially to fix the lock"! We later found out that there was a handyman who lived on the hotel premises!?! We also had problems connecting to the wifi. Breakfast was dreadful with little choice. The staff didn't come and clear dirty plates, and worst of all was one of the staff members helping herself to a danish pastry, and eating it with her, fingers in the dining room while chatting to the other staff

"Ok hotel but..."

Mikael P, Gavle, Sweden 10/09/2019

Nice room but a lot of traffic outside the window. The TV and the aircondition did not work but they changed batteries so the TV worked. STONE HARD beds! We could not sleep much the first two nights and during the days our bodys hurt and we were tired. We had payed a lot of money for a nice vacation but this was partly destroyed because of the beds. Even though I complained nothing happened. Newly renovated and nice bathroom. The staff were not very helpful or friendly, they just did their job and nothing more. I found a very very drunk man outside on the street but the night staff "could not call the police".... The breakfast was ok but nothing special. Not much to choose from and very ordinary.

"Excellent Value for London"

Alex B, Guernsey, United Kingdom 10/09/2019

A very good, clean, friendly hotel at a very reasonable price, reasonable for London that is. The breakfast was very good. The receptionist on arrival was very helpful. Good free wifi. At breakfast there were a wide range of tourists with kids who looked very happy. Will be back.

denzilr56, Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Alex, Thank you for your feedback and we are pleased to note that you had an enjoyable stay. We look forward to welcoming you again in the near future

"Better in than out"

Daytripper101_101, Brighton 07/09/2019

A really good choice for a night in town. Great location, clean and modern rooms. (Looks a bit average from outside). Good value breakfast. Couldn't fault it for the price paid. Glad I booked it and I will be back!

denzilr56, Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Guest, Thank you for the feedback and trust you enjoyed our hospitality.

"Stay in london."

Trudy W, Bury St. Edmunds, United Kingdom 06/09/2019

What an excellent place to was a suite and was very clean and very comfortable. The breakfast choices were good to.full english or continental was available. There was free parking.only down side was the entrance to the car park which is on a busy junction. I would recommend this accommodation.

"Loved my stay there - will be back )"

nataliyajohnson, London, United Kingdom 27/08/2019

Wonderful team; great individuals working at the hotel; stylish well-functioning clean rooms; delicious well balanced nutritious breakfast; great service throughout the hotel; good location; welcoming atmosphere; nice building with many small pictures along the corridors what makes the place feel even more elegant. Loved my stay there.Thanks to everyone for looking after me. Will be back - look forward to )

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Nataliya, Thank you taking the time to provide us feedback on your recent stay. We are pleased to hear that you thoroughly enjoyed your stay and our hospitality. Looking forward to welcoming you in the near future.

"Charming "

peterrL1253CM, London, United Kingdom 21/08/2019

Value for money rules here. This hotel is at the beginning of Chiswick High Street. It was cosy and comfortable. The bed was just right and the room very clean and tidy. If you need somewhere to stay in the West London area check this place out.

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
We are pleased to hear that you enjoyed our facilities. Your feedback is valuable. Thank you

"Good Hotel with private parking space in a good area of London"

User 19/08/2019

The hotel was in Chiswick, a nice area in London. Lots of resaturants, shops and pubs and a quick acces with the underground to the centre of London. The hotel offers private parking space just behind the hotel. The rooms are nice with good beds. The breakfast is very complete. Good Spot!

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Thank you for your valuable feedback and we look forward to welcoming you in the near future

"Pleasant Stay in Chiswick"

pbrook307553, Isle of Wight, United Kingdom 17/08/2019

Best Western Palace and Suites in Chiswick is a very comfortable, well maintained property. The breakfast is excellent and the staff are always friendly and helpful. This is the second time we have stayed there and we would always book there agai. The Stamford Brook tube station is 5 minutes walk away and also the buses are close by. There are plenty of choices to eat in Chiswick High Road and an array of individual shops plus several parks. All in all a very enjoyable stay.

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Guest, We are pleased to hear that you had a pleasant stay with us. We look forward to welcoming you again in the near future.

"Strange room"

User 14/08/2019

we had booked the appartment, thinking it would give us more space. It was spacious with 2 king beds, which were very comfortable. The kitchenette had clearly not been wiped down properly, prints all over the glossy front. And what is the point in a sink and dish washing facility if not providing a tea towel? I read in the in-room folder that an iron and iron board could be requested for the room but when I asked for one I was politely told to go and use the iron room. Not impressed. Even less impressed when I said there was no iron in our room and the receptionist felt the need to ask housekeeping if there is one in the room, depsite me standing there and telling him that there wasn't one! The bathroom was VERY small and if the room, which can accomodate 4 adults was at capacity, then that bathroom would be problematic. Also not the cleanest bathroom.

"Pleasantly surprised!"

User 04/08/2019

This was a lovely little hotel, our twin room was relatively spacious and modern. Only downside I would say is that the bed was very firm and the pillows hard so it did not make for a very comfortable nights sleep. That aside, there was no telephone in the room to contact reception but that was only a minor issue. Would definitely stay again.

denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Thank you for sharing your recent experience and extremely sorry for any inconvenience caused due to not having a telephone in the room. We take a lot of pride in ensuring that our guests have a comfortable stay and have shared your feedback with the Housekeeper. Thank you

"Not a proper hotel - more like a guest house"

Travis_in_TX, Fort Worth, Texas 02/08/2019

I booked the family room based on the description and the photo shown on the webpage. When we travel, I normally book two regular rooms - one for my wife and I, and another for our two teenage daughters, however this seemed plenty spacious, with three beds, a couch, and a seating area. Unfortunately the actual family room that we were provided, (Room 51), is nothing like what is pictured and is severely cramped. In fact, when I spoke to a representative at the front desk, (Mauricio – who was a nice guy), he acknowledged that the picture is incorrect and actually shows one of their studio rooms. He did not, however, offer to move us or provide another room, but he did offer to let me speak with the regional manager in the morning. The stay in the room was terrible. It was not even a real hotel room. A good portion of the rooms at this property are apparently more like a guest house, where they've refurbished a rickety old building nearby and converted it to “rooms.” You actually have to walk outside through the back door of the main hotel, through a courtyard, and down an alley way to get to this other building. In our room, the bathroom was ridiculously small and very uncomfortable. The knob was also broken so the door wouldn't stay shut. The double bed was in an odd cubby area with a slanted ceiling, jammed up against the wall such that if one person wanted to get up, they had to crawl across the other. Most notably, in this room, you hear every sound of other people opening and closing the entrance/exit door, going up and down nearby stairs, walking around in the room above you, turning on/off water, using the shower, and flushing the toilet. You also hear a lot of street noise, and there are frequent police sirens. The next morning, I tried three times to speak with the manager, but he never showed up or refused to meet with me - one of the two. Mauricio did say the manager authorized him to take 25 GDP off of our one night bill of 225 GDP. I told him I wanted a full refund for the inaccurate/deceptive photos and the fact that it was not a proper hotel room. He said the best he could do was 30 GDP, that they were “already losing money” with this offer, and that “it was not the hotel's fault” because they do not control the photos on the webpage. When I got back to the US, I called Best Western's customer service number and explained the situation and reiterated my desire for a full refund. They asked for pictures, (I sent them many of the ones I've included here), and they said they'd get back to me within 5 business days. After 7 business days with no word, (11 calendar days), I reached out to them and asked for an update. I had noticed that during the that time, the family room photos on the Best Western UK website had been changed to be slightly more reflective of what they actually provide. (They still choose not to show the awful guest house room). I noted in my follow-up that I took this change of photos as confirmation that the original photo was misleading, which was why I was asking for a refund. The next day I received a response saying that Best Western had been in contact with this Chiswick branch, that the branch had requested the change to the photo, but that Best Western would be “standing by” the mere 30 GDP refund for “this inconvenience” due to the fact that “the amenities were still used at the hotel” and that I did stay my “full stay,” (which again, for the record was one night). I sent a message back pointing out that, 1) I had no choice by to stay as it was July in London, and were would a family of four find a room without a booking, and 2) the heart of my complaint is that the amenities of which they speak were not as shown. I would NOT have chosen to “use the amenities” or stay at the hotel had they been properly pictured or described. When one books a stay at a hotel, particularly from a recognized brand such as Best Western, they expect a typical hotel room. What we were provided not only failed to match the photos on the webpage, but was not even a real hotel room - it was an odd, noisy, uncomfortable space in the basement of a building, repurposed to serve as lodging. In short, I made a decision to stay at this hotel based on the photos and description provided, and everyone involved admits that these were inaccurate. Instead of staying at another property much closer to Heathrow airport, I paid $70 USD for a cab ride to this Best Western facility so that my family and I could enjoy what was supposed to be a spacious family room and a nice evening in the surrounding area. Instead we were uncomfortable, frustrated, and got little sleep before a 10 hour plane ride the next day. As it stands, I feel completely deceived by this hotel in Chiswick, and I am frustrated with Best Western as an organization for standing by the hotel's insufficient refund of 30 GBP. We still paid over 195 GDP, or about $245 USD, for this terrible experience. In the end, instead of making right what they have admitted was an error on their part, it appears they are going to behave in a cowardly, unscrupulous manner by denying my reasonable request for a refund and ignoring my further correspondence. The only recourse I have at this point is to share the details of my experience and encourage all who read this to take their business elsewhere. This is not a proper hotel.

"Great find, away from the madness of central london."

Trinash, Dublin, Ireland 29/07/2019

Couldn't fault it, great value for london. I have stayed in shoddy hotels in london, paid by work, which were 4 times the price of this. Very clean, spacious room, good air conditioning. 10 mins from tube, almost direct tube to heathrow - one change but don't even have to change platform. Ill definitely stay again.

Safari17041830464, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Trinash, Thank you for your valuable feedback and look forward to welcoming you again in the near future Denzil

"Nice hotel with reasonable price"

PeterN3963, Edinburgh, United Kingdom 29/07/2019

When we came down to London to visit my son and his family we always stay in the Premier Inn of Hammersmith because of its location. This time the Premier Inn was either fully booked or charged at £150 per night during our proposed dates. We are therefore looking for alternative and discover the Best Western Chiswick Palace and Suites with It is such a great find. Not only we are paying less than £90 per night, the facilities inside our room are so much better. The toiletries are better, room size is more spacious and you have a safety deposit box inside the room. Hotel reception and the restaurant are nice and comfortable. I would have no reservation to come back again. It is also within walking distance from Stamford Brook tube station.

Safari17041830464, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Guest, We are pleased to hear that you enjoyed our facilities during your recent stay in London and the thank you for taking the time to share your experience. We look forward to welcoming you again in the near future. Denzil

"Small room but issue resolved"

Strictlyfan, Bradford, United Kingdom 24/07/2019

Having stayed here before we were disappointed to be given a tiny room with inadequate bathroom. Since returning home, the issue has been attended to by the general manager which is a satisfactory result. I can recommend this hotel, just not room 206. The location is good and the hotel is very clean and tidy.


User 24/07/2019

The hotel is ideally situated for the local amenities, and transport links. There are excellent parking facilities. The hotel staff are most helpful and welcoming and are a credit to the hotel. All in all, would suggest this is a very good hotel.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear colinmZ9374BJ Thank you for your lovely review of our hotel and facilities. We are absolutely delighted you had an enjoyable experience with us and our staff surpassed your expectations. Your comments are much appreciated and we will share this with the entire family here at Best Western Chiswick. We look forward to welcoming you back in the very near future. Kindest regards Management.

"Rooms NOT as pictured"

Travis_in_TX, Fort Worth, Texas 17/07/2019

I booked the family room based on the description and the photo shown on the webpage. When we travel, I normally book two regular rooms - one for my wife and I, and another for our two teenage daughters, however this seemed plenty spacious, with three beds, a couch, and a seating area. Unfortunately the actual family room is nothing like what is pictured and is severely cramped. In fact, when I spoke to the representative at the front desk, he acknowledged that the picture is incorrect and is actually of one of their studio rooms. He did not offer to move us or provide another room, but he did offer to let me speak with the regional manager in the morning. I will post an update regarding the resolution. However I wanted to post this so families booking summer travel could be fully informed about the accommodations here. They are NOT as pictured. Also, the bathroom is ridiculously narrow in this room. It's very uncomfortable, and would a major difficulty for a bigger person. The knob is also broken so the door won't stay shut. Note: On the UK webpage, (, this room is listed as the family room. On the US webpage(, it's listed as a “Standard Room | 1 Double 2 Single Beds”

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Travis_in_TX Thank you so much for taking the time to leave detailed feedback. We have reached out to you previously however would like to address your comments as follows. We have reviewed your booking and note you reserved a Family Room (1 double and 2 singles) through an online travel agent. The room picture shown is almost identical to the room 51 you were given (ground floor side wing of hotel). All rooms have been fitted with new grey carpet and bathrooms and room 51 is one of our most favoured family rooms. (US) uses slightly varied terminology which is not uncommon when compared to (UK) however we note the booking came via Expedia. The description you provided "couch and seating area" is a Studio Flat which looking at your booking in detail, is not the room category booked. If you have a confirmation showing otherwise we would be most grateful if you could forward this to the hotel so we can follow up and resolve your concerns in full. We would not want this experience to deter you from staying with us again and would love to have you back, please contact us at for your next stay and we will make all the arrangements for you. We are absolutely positive your next stay at Best Western Chiswick hotel will be a memorable one! Kindest regards Management.

"Good location"

vskiet849532, Kaunas, Lithuania 12/07/2019

Good location, good price, real english breakfast, fresh fruits, helpful staff, confortable beds. Only with early breakfast shoul be improved - not prepared at all:). Helpfull staff with taxi to airport

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear vskiet849532 Thank you for your lovely review of our hotel and facilities. We are absolutely delighted you had an enjoyable experience with us and our staff surpassed your expectations. Your comments are much appreciated and we will share this with the entire family here at Best Western Chiswick. We look forward to welcoming you back in the very near future. Kindest regards Management.

"Nice breakfast"

Tropea27, Launceston 12/07/2019

Stayed here in the family room. Very nice and quiet rooms and great breakfast. Tube station very close by (district line and circle line) and so is the number 94 bus which takes you right into Piccadilly and Covent Garden through Hyde Park area. Only downfall was an extremely small bathroom .

"Will Stay Here Again"

AustraliaOwen, Newcastle, Australia 12/07/2019

We stayed for 5 nights as a central location that was good for our needs. Check in was fast and easy. All the staff were friendly and could not help enough. The room was a good size and very clean. The bathroom was clean, but a little small, but you don't need to live in there lol. The bed was comfortable and the pillows good. The English breakfast was very good with a number of choices. Once again, the staff were great and friendly. The location is very good, within 10 minutes walk to 2 train stations, lots of shops and restaurants close and handy. Will stay again next time in London.

"Second visit and disappointed compared to first."

Travel46600294775, Swansea, United Kingdom 25/06/2019

Having received an excellent room and service last year we returned for a 3 day trip to mark a special occasion in London. Sadly the first room was more suitable for single occupancy which meant we were unable to check in and had to wait 3 hours, which as we were out for the remainder of the day meant it was 11pm when we got to our room. Although slightly larger than the first, it had no windows facing outside and no natural daylight or air. The air conditioning was so noisy we could not keep it on and the room was extremely hot. The quilt was a king size squashed into a double and far to thick for the time of year. The bathroom was clean apart from the shelves which were very dirty. The location is good for access to London and good to have a car park.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Travel46600294775 Thank you very much for taking the time to leave detailed feedback. We are sorry to hear you had an overall unsatisfactory stay on your second visit to our hotel. Our check-in time is 2pm, and whilst we endeavour to ready our rooms at the earliest opportunity in most cases we wait for our resident guests to checkout at 11am-12pm before cleaning the rooms. We do offer luggage storage and i note we did this for you upon your arrival. Due to the historical nature of the building rooms are varied with different sizes and layout, we would have been more than happy to offer you a room move had you informed a member of staff. We have now rectified the minor problems in the room you mentioned and can only apologise for any shortcomings. We sincerely appreciate your loyalty to the hotel and would like to invite you back and try us again, we are absolutely certain your third stay with us will be a memorable one! Please contact us directly at and we will ensure all arrangements are made for you. We look forward to hearing from you soon and eagerly await the opportunity to welcome you back as a valued customer. Best wishes Management.

"Overnight stay"

Sooty1977, Havant, United Kingdom 22/06/2019

The hotel was excellent & the staff were just as good. I don't have a bad thing to say about the place. Thank you for an excellent stay. The food was great & the room was massive....2 king sized beds!!! My partner & I both slept starfish!!

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Sooty1977 Thank you for your lovely review of our hotel and facilities. We are absolutely delighted you had an enjoyable experience with us and that you found our hotel and staff to be "excellent". We look forward to welcoming you back in the very near future. Kindest regards Management.

"Highly Recommended"

capemanCA, El Dorado Hills, California 15/06/2019

Factoring in price, location, facilities and cleanliness this is now on the top of my London hotel list. Beyond those criteria, the people at this hotel are incredibly helpful, they will do everything possible to be responsive to your needs and requests. With regard to location it is an easy and quick walk to the underground (tube), and ample wonderful restaurants are within easy walking distance. The buffet breakfast was high quality and had good variety. My only negative is that the room did not have a bathtub - only a shower.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear capreman2014 Thank you very much for your kind words of praise. We are thrilled to hear Best Western Chiswick "is now on the top of my London hotel list", we will be sharing your feedback with all our team members. We hope to see you again very soon. Kindest regards Management.

"tired, but convenient location"

richsheff101, Sheffield, United Kingdom 12/06/2019

Good sized room, the hotels in a good location too. The tv was too small and the WiFi was unusably slow and intermittent which was a shame. Hotel is very tired and the basement room my colleague had did not have wifi or phone signal!

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear richsheff101 Thank you for your feedback. The hotel has recently undergone a refurbishment and almost all aspect of hotel rooms and public areas have been face lifted with newly painted rooms, new carpets and magic touches to elevate our hotel standards even further. Please do try us again and contact us directly at - we promise to look after you and ensure you next stay with us will be a memorable one. Best regards Management.

"Very friendly and helpful"

Shirenomads, Sydney, Australia 05/06/2019

We really enjoyed staying here. Soren was especially enthusiastic in his delivery of his excellent customer service. We look forward to staying here again! The room was very comfortable and larger than we had expected for London. Just a few minutes walk to the nearest tube station and a short walk to the Thames.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Valued Guest Thank you for your lovely review of our hotel and facilities. We are absolutely delighted you had an enjoyable experience with us and that Soren delivered "excellent customer service". Soren is an invaluable member of the family here and we will share your comments with him and the entire team at Best Western Chiswick. We look forward to welcoming you back in the very near future. Kindest regards Management.


User 04/06/2019

Pretty good place, good service. The walk to the tube ended up being a bit long. I wished the rom had a refrigerator, every drink ended up hot and not that good to drink. The cleaning could have been better, felt halfway cleaned sometimes.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Valued Guest Thank you for your review. We look forward to welcoming you back in the very near future. Kindest regards Management.

"Good hotel , excellent breakfast"

Deefoodie, Eastbourne 03/06/2019

The hotel is in a central position for west London, near to a tube station. The room was all good , small but nicely done out and clean and fresh. We paid extra for a kingsize bed and definitely worth paying that little extra as I would imagine the double rooms to be very small. Look at other pictures of the rooms other than the main one on here and booking sites as that is I am guessing a picture of the best room in the hotel and you are sort of expecting it to look like that and ours didn't. (unless you have booked that room of course). Breakfast was excellent , tasty , so much choice , all very fresh and being topped up regularly. The man of reception deserves a mention as he was welcoming and friendly . I would certainly use this hotel again.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Valued Guest Thank you for your lovely review of our hotel and facilities. We are absolutely delighted you had an enjoyable experience with us and our staff and breakfast surpassed your expectations. Your comments are much appreciated and we will share this with the entire family here at Best Western Chiswick. We look forward to welcoming you back in the very near future. Kindest regards Management.

"Great Location"

Journey22455245706, Blaenau Gwent, United Kingdom 02/06/2019

Hotel was in a great location for trips into Central London tube stations very close by and bus stops outside the door, Rooms very modern and clean with staff very helpful and friendly. Also parking quite a rare thing in London. Plenty of local restaurants for good quality food.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Valued Guest Thank you for your lovely review of our hotel and facilities. We are absolutely delighted you had an enjoyable experience with us and will be sharing your comments with all the staff. We look forward to welcoming you back in the very near future. Kindest regards Management.

"Great Hotel in a great area of London"

Janette W, Cape Town, South Africa 02/06/2019

I stay about 200 nights per year in hotels, some of which are in the Best Western Group. I have had some not-so-great experiences with this group of hotels in the past, but this time it was great. Especially Soren made it memorable - he made me believe in the Best Western hotels again. Very friendly and helpful. I LOVED the outside ground floor room with a sliding door that could open. I could hear the birds every morning, which was great. Great towels and loved the heated towel rail. Nice and quiet room.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Valued Guest Thank you for your lovely review. We are thrilled to hear you had a memorable experience and that Soren, Deputy Manager went above and beyond your expectations. We will personally share your feedback with him and the entire family here at Best Western Chiswick. We look forward to welcoming you back in the very near future. Kindest regards Management.

"Business Trip"

User 31/05/2019

The room was a bit small but very clean and tidy. Staff are very friendly and helpful. there are lot's of amenities and bars/restaurants close by. For a few nights business trip I can't fault the hotel.

"Regular visits "

tomcloo2, Bournemouth, United Kingdom 22/05/2019

Normal best western style of hotel - good location, nice building and reception area but rooms a little dated and in need of TLC. No bar area to speak of and drinks available from a fridge behind the bar served by receptionist. Several nice pubs in the area walkable to however, just turn left out for the hotel and you can find them. No one eating dinner so deliveroo available from multiple takeaways or domino pizza 2 minute walk away was my choice. Limited parking available on 2 sides of the hotel


GJWB, Edinburgh, United Kingdom 21/05/2019

My wife and I stayed in this hotel from 17 to 20 May 2019. We stayed there last year. It is very nice hotel. This time we had breakfast which was very good. Staff are all very friendly and helpful. The only downside this time was we were in room 505 which was in basement and does have very small window but does not look out on anything other than roof fixtures. The bathroom is very small (sitting on toilet my right knee was right up against door frame and when you come out of shower you need to come into the room to dry your back. I am only 5 feet 11 inches and slim) Would come back to this hotel but would not have basement room. Don't know if they put us here as we had to cancel in December 2018 and move to May 2019 as I was in hospital. We still had to pay money for the change.


User 18/05/2019

Arrived to be given a basement room with walls blistering and paint peeling from the wall, the receptionist was very helpful and offered us another room. This one had a double bed against the wall so to go to the loo in the night it was a climb over as the dressing table was at the foot of the bed. We felt we had been moved once so couldn't complain again. Both rooms had badly stained carpets. Staff were helpful, we were just very disappointed

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Adventure13111161494 Thank you for your review. We most appreciate your comments regarding our "helpful" staff however were disappointed to hear you had a negative impression of your room. Due to the historical nature of the building all rooms will vary in size and layout, we note our staff moved you to another room and therefore we were not aware you were unsatisfied with the second room. Please do let a team member know in future so we have the chance to offer a resolution. Please contact us directly at so we may discuss further and hopefully offer a chance to visit us again - we are absolutely certain your next stay with us will be a memorable one! Kind regards Management.

"Excellent hotel in Chiswick."

Mobile64281901163, Torquay, United Kingdom 15/05/2019

Immaculate and well maintained. Parking. Convenient for local shops/restaurants and close to tube station. Rooms are modern and bright, with a range of facilities right up to fully self-contained. Very convenient for Chiswick and SouthWest London.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Valued Guest Thank you for your lovely review of our hotel and facilities. We are absolutely delighted you had an enjoyable experience with us and will be sharing your comments with all the staff. We look forward to welcoming you back in the very near future. Kindest regards Management.

"What a great place!"

RaeSutton, Poole, United Kingdom 14/05/2019

We stay at this hotel every time we come to London which is usually 2 or 3 times a year. Very welcoming staff always feel at home. Rooms spotless. Breakfast is great. Very relaxed atmosphere and always someone on reception to help you if you need it.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Valued Guest Thank you so much for taking the time to share wonderful feedback following your recent stay at Best Western Chiswick hotel. We are absolutely delighted you had an enjoyable experience with us and will be sharing your comments with all the staff. We look forward to welcoming you back in the very near future. Kindest regards Management.

"Another great short break at the Chiswick Palace and Suits"

martynbevan1, Swansea County, United Kingdom 12/05/2019

We keep returning the the Chiswick Palace and Suits. We find the location is just right for us, and the Hotel facilities are clean and comfortable. The staff are always extremely courteous and professional.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Valued Guest Thank you so much for taking the time to share wonderful feedback following your recent stay at Best Western Chiswick hotel. We are absolutely delighted you had an enjoyable experience with us and will be sharing your comments with all the staff. We look forward to welcoming you back in the very near future. Kindest regards Management.

"Clean, friendly great location "

victoriao723, Bristol, United Kingdom 08/05/2019

Only staying for one night while I visited London and often when you book cheaper places for one night they can be quite disappointing or the typical budget. However I was impressed with location - close to restaurants etc and was really well decorated inside with cool service from all .

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Valued Guest Thank you so much for taking the time to share wonderful feedback following your recent stay at Best Western Chiswick hotel. We are absolutely delighted you had an enjoyable experience with us and will be sharing your comments with all the staff. We look forward to welcoming you back in the very near future. Kindest regards Management.


Pompeyduo, Portsmouth, United Kingdom 07/05/2019

We stayed here at the weekend while we went to Twickenham for the Army and Navy game. The staff were friendly and had knowledge of the area and local transport. The rooms were extremely clean and comfortable, well done to the housekeeping team. Lovely breakfast and plenty to choose from. Will definitely be coming back. Thanks for a great time

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Valued Guest Thank you so much for taking the time to share wonderful feedback following your recent stay at Best Western Chiswick hotel. We are absolutely delighted you had an enjoyable experience with us and will be sharing your comments with all the staff. We look forward to welcoming you back in the very near future. Kindest regards Management.

"Excellent hotel with free parking in the west end of London"

phykell, Tarbock, United Kingdom 06/05/2019

We stayed in this hotel in order to go to a concert at the nearby Eventim Apollo in Hammersmith. We drove into London from the North-West of England so it was essential that the hotel had parking facilities. The parking was free, though I was told that I'd need to pay a £12 parking space reservation fee to be sure. On arrival, however, I was told that the reservation fee was not necessary as it was a Sunday and there were plenty of spare spaces, which there was, but waiving the fee was a pleasant surprise. The hotel was very easy to get to as it's just off the M4 (and doesn't cross the congestion charging zone) and while it isn't the closest accommodation to the Eventim Apollo, it seems to be just about the closest with good parking, and it's right on the main road through Chiswick and into Hammersmith so it's an easy walk of less than 1.2 miles past a huge variety of restaurants, plus there's a regular bus service if you don't fancy the walk. I believe that there's also nearby access to tube stations if you want to travel elsewhere in London. The hotel reception is very nicely presented and we were offered a room upgrade to a suite on arrival. All the staff were very pleasant and helpful, and the room itself was very well appointed, with two king-size beds, clean, modern furnishing and even a very nice kitchenette with hob, oven, refrigerator, cutlery and crockery, etc. Breakfast was excellent with a full range of both continental and English options. The hot food was freshly prepared and everything was of the highest quality, including the coffee - I sampled a bit of everything as I had a long drive home! Parking spaces are provided at both the front of the hotel (limited) with most of them at the rear of the hotel and accessible via a private entrance, so reasonably secure. Overall, this was a really nice hotel which was great value for money, very conveniently located with excellent on-site parking. I've stayed in many hotels in London and this was definitely one of the best ones - I wouldn't hesitate to use this one again, especially if I need to drive into London.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Valued Guest Wow! What a fantastic review - thank you so much for taking the time to share wonderful feedback following your recent stay at Best Western Chiswick hotel. We are absolutely delighted you had an enjoyable experience with us and will be sharing your comments with all the staff. We look forward to welcoming you back in the very near future. Kindest regards Management.

"Lovely stay"

User 05/05/2019

I booked two rooms for our friends and ourselves. Very happy from the minute we arrived the staff were so helpful and rooms were clean and very nice.reception staff were very helpful the young lady sorry did not get her name and Soren were very pleasant.lovely breakfast.will be back thanks to all especially housekeeping who never get a mention xxxxxx

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Valued Guest Thank you so much for taking the time to share wonderful feedback following your recent stay at Best Western Chiswick hotel and for highlighting our fantastic team members, Soren and Karolina. We are absolutely delighted you had an enjoyable experience with us and will be sharing your comments with all the staff. We look forward to welcoming you back in the very near future. Kindest regards Management.

"Great value and location"

Fionamaystewart, Sunshine Coast, Australia 03/05/2019

Stayed overnight, great location close to Heathrow but easy to get into London City. If you do not want to go into town lovely to walk to Chiswick House and Gardens and browse the local antique shops. Rooms clean and fresh if a little on the small side. Staff all really friendly and helpful. Great to have luggage storage. Would definitely recommend.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Valued Guest Thank you so much for taking the time to share wonderful feedback following your recent stay at Best Western Chiswick hotel. We are absolutely delighted you had an enjoyable experience with us and will be sharing your comments with all the staff. We look forward to welcoming you back in the very near future. Kindest regards Management.

"Perfect location, great breakfast"

Lomacady, Canberra, Australia 28/04/2019

Check in and check out were extremely efficient and pleasant. We had a family room and it was quite nicely laid out with separate areas for the different beds. The shower room was tiny and a bit of squeeze but did the job. The breakfast was really good - plenty of different choices and always somewhere to sit, despite it being well-frequented. The staff were always good. The location is great, the cleanliness was obvious. No complaints.

"Outstanding customer service"

User 19/04/2019

If you are after friendly yet extremely professional staff. Look no further. Of all of the family trips to London, this has been the most relaxed stay. Nothing was ever a problem. Family rooms spotless, tasty breakfast along with excellent parking make it our future choice when returning to the capital. The location is lovely And the nearby tube station at Turnham Green gives short tube ride into oxford street. The front of desk staff to the service staff deserve a big pat on the back. They were great ambassadors to the organisation and London. Special mention to Soren, Miguel, Mahdi and Alston. Outstanding.

"A very relaxing overnight stay"

Phil A, Wallsend, United Kingdom 16/04/2019

Having stayed here last year it was top of our list when looking for accommodation for another trip to London, and once again we were not disappointed. Parking is available at the rear of the property through a narrow archway and leaving your car there whilst taking the tube into London is not a problem. Our room this time was on the first floor in the main building (accessible via stairs or lift/elevator) and was very clean and well appointed. The bed was very comfortable leading to a very relaxing sleep, the bathroom was spacious with a decent shower. The rom also provided the usual tea/coffee facilities, TV, wardrobe and also a small safe to stash your valuables. As previously stated, the location for this establishment is brilliant. A short walk to the tube station at Turnham Green allows a swift trip into London and back, and the cost capped at £4.80, is exceptional value. If you're looking for somewhere to stay whilst visiting London, this is the place. It's outside the congestion zone, easily accessible and brilliant value, YES we will be back to stay here again.

"Tiny Room"

User 14/04/2019

Tried this hotel twice - big mistake both times. 1st time the heater wasn't working and I froze until they brought me a nosiy heater with a fan - but at least it was a heater. The 2nd time, the room was tiny - no room for me to even unfold my suitcase. I would suggest staying anywhere in the area but here.

"Stay here"

ambusbee, Fort Worth, Texas 13/04/2019

The Chiswick is a very quaint town. I wish we would have had more time there. It is close to the train station. Rooms were nice,staff very friendly. Charge for breakfast ( which we did not realize). We traveled in March 2018

"Excellent quality hotel"

rikeshv20, Leicester, United Kingdom 11/04/2019

Best Western are known to be a quality hotel chain and this hotel is no different. The room amenities are as expected. There is an excellent spread for breakfast. Friendly staff and it is only a 5 minute walk to the nearest tube station. Sainsbury's Local is only across the road.


User 04/04/2019

Very clean, friendly staff, plush style. Well-lit area to have drinks in the day, or night. Close walk to lots of restaurants and near central London if you were wanting to venture out! Parking available and felt safe. Thank you

"great place if you like restaurants - close to metro"

Happiness52901351199, Warsaw, Poland 02/04/2019

as above - we spend there 3 nights. plenty of nice restaurants within couple of minutes walk. close to metro if you want explore city. also worth notice bed mattreses in our room were extra comfortable.

"Clean rooms and great service"

User 01/04/2019

It was in a lovely village with a lot of restaurants and bars around. Underground is close to the hotel and got a direct train to London city centre. The staff members were kind and very enthusiastic when we arrived. We had a lovely stay

"Good Location, excellent Value"

Happiness21193256252, Bristol, United Kingdom 31/03/2019

We had an enjoyable stay overnight. The staff were friendly and very efficient. Paying an extra for parking was particularly helpful and competitively priced against London Car Parks. Breakfast was excellent and value overall also very good in particular for London.

"Another great stay"

User 31/03/2019

As usual this hotel is perfect, clean rooms and great customer service. Have stayed at this hotel numerous times on visits to London over the years, location is great and always greeted with a warm welcome. Nothing is too much trouble for the staff.

"Good Business Sense"

User 20/03/2019

Excellent stays at this establishment. Relaxing, clean and fresh atmosphere. Good to recoup after heavy meetings and site visits around London. Very nice area, friendly people. I recommend this Hotel.

"Regular Monday Stay"

SteveY1969, London, United Kingdom 17/03/2019

This is my go to place to stay - I travel for business and this hotel is perfect for my Monday night stay! I have stayed here over 10 times in the last year. The hotel is clean, rooms are good and staff excellent (Thanks to Alston who provides great customer service !) It is in an great location, near excellent restaurants (I always eat at Hare and Tortoise or Tosa) and tube is less than 10 mins walk. Highly recommended in terms of value for money

"Horrible!!! "

AGStewart85, Glasgow, United Kingdom 07/03/2019

Hola Adventurers So I was in London on business but my usual place was fully booked. Our office manager booked me into here as a last resort... Location is great at the foot of Chiswick, but that's as far as it gets. The room...cell I was put in has to be some sort of health and safety hazard, the room had a strong smell of cigarettes and every shelf was dirty or sticky...iv attaches some photographs of the room and condition...enjoyed being kept up by staff constantly talking outside the “window” the morning as they set up for breakfast I got to enjoy the clattering and dragging of furniture above. I would not recommend this to anyone specially at £160 a night (that's what my company paid for my discomfort at this place). Best Western?!! Terrible...nasty paint pealing of units as well...the staff were second grade which didn't help the cause, but didn't surprise me. I will never return. And I'll tell everyone how bad this is and expensive...Premier Inn £90 a night and much better condition and they don't stick you in a basement. All the floor tiles in public corridors...what a bad design idea...echos any noise. Ok rant over...don't stay here if you value your hard earned money.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear AGStewart85 Thank you for your review. We are most concerned with some of your comments and are eager to speak further with you, please kindly email us at so we may discuss and offer a resolution. We look forward to hearing from you shortly. Kind regards Management.

"Great experience "

JanaB209, Louny, Czech Republic 05/03/2019

Everything was just perfect. The hotel is in a good location with lots of shops, cafes, supermarkets, restaurants. There are several bus stops and a tube station near the hotel. You can get to the city center in about 20-30 minutes. Our room was clean and modern. We really appreciated the jug kettle with cups, coffee, tea and biscuits. When we come back to London, we will stay at this hotel again.

"What a great stay !"

CamilleKams, Ashby de la Zouch, United Kingdom 05/03/2019

The staff is really kind and helpful. I reserved a parking spot the day before checking in, and that wasn't an issue. The place is spotless, extra clean. It has a refreshing vibe to it. The shower room was really what I expect in terms of cleanliness 5/5! Comfy bed, good natural lighting. Really happy and will go again for business and leisure as it's only a 5 min walk to the tube station.

"Great find"

User 21/02/2019

This was my second stay here,having been so impressed the first time. Working in Chiswick with early start time meant I needed to be close by,without the need of the car. So finding somewhere to stay that was reasonable,clean and ideally located was great. Staff were very helpful and smiley, the room even though it was a single was well presented and seemingly only recently furnished. A quality room and the restaurant looked nice even though I didn't eat. Great location for trips into the centre of london too as the tube isn't far.


User 21/02/2019

We stayed here for one night. On arrival we were told that we had been upgraded from a double to a triple room, however the room was immediately off the entrance hall, next to the front door and toilets. The room itself was clean and presentable, however it had a large single-glazed bay window overlooking Chiswick High Street. The result was that we barely slept all night with noise from the street and guests coming and going.

"Great value for location"

538katherines, York, United Kingdom 19/02/2019

Only downside was being sent to the ‘annexe' which made you feel a bit cut off from the hotel in the rain. I expect noise in hotels, especially in busy locations and over all it was quiet. Unfortunately, the corridor outside my room was not carpeted and therefore extremely noisy whenever someone walked within metres of it. The room would have been cramped with two people, but it was fine for just me!


User 29/01/2019

Attend a conference there - clean, modern hotel, very friendly welcome, attentive staff - couldn't have done more for us, facilities clearly explained, classy decor. Some delegates stayed over night and were very happy with their rooms. Excellent conference space.


785wynw, Swansea, United Kingdom 22/01/2019

Words cannot describe this hotel and its staff! I stay here weekly and keep meaning to post this review but keep forgetting! Perfectly placed within a 2 min walk to Turnham Green tube, an abundance of eateries opposite and car park space in London which is free to residence! I won't stay anywhere else in London and working here every week makes the experience away from home such a pleasant one! Miguel, Soren and Natalia - Diolch Wyn Williams

"Nice and comfortable, lovely staff"

User 20/01/2019

The room was a bit small for four people, but we managed. Everything was clean and comfortable and the staff was very nice. Breakfast was good, although I hoped for a wider choice. Very nice building.

" Great location but below the usual Best Western standard "

I3963GXalisonr, Cheshunt, United Kingdom 19/01/2019

We have stayed in many Best Westerns but this one was, to put it frankly, poor. On check in the receptionist wasn't particularly welcoming. We had booked a family room as we were attending a wedding, so we only needed the room for sleeping in, but you could not swing a cat in it, particularly in the bathroom. There was nowhere for us to hang our towels once used, so we ended up with them draped over all the doors. The room should be a double room with a bigger bathroom, not a family room. One of the single mattresses was dipping in the middle . The floor was not clean and it looked as though it had not been vacuumed by the side of the bed for a long time. Probably the worst thing was that as the room was situated on the lower ground floor, both mornings we were woken up by people thumping about above us from 5 am, getting the breakfast service ready. The room had a tiny window at street level meaning very little natural light.

"Not bad but not great !!"

LenHowarth, Essex, United Kingdom 13/01/2019

We stayed here last evening, the staff were helpful regarding parking and at the check in process, however the only coffee available was from a machine in the reception area, although free it was also tasteless, even if having to pay for a decent coffee it would have been worth while. The room was ok, small but clean we reserved a room with a King Size bed, but only to find out annoyingly it was 2 single almost connected together, and again needless to say where the join was it was uncomfortable. We had room 110 and somewhere either in the hotel or maybe close, loud music was annoyingly being played, when asking the reception staff, they say they checked and it was not in the hotel, so perhaps ungraded double glazing would be a good investment ? If back in the area, we will be staying in another hotel.

"Uncomfortable, unpleasant and won't stay again."

User 02/01/2019

Very basic hotel. The room was very small despite booking a king size and it was FAR too hot ! Couldn't turn the radiator off. Couldn't open the window further than a few inches. Had to turn the air conditioning on in the end. Didn't sleep all night. The bed was hard and we booked a 'king size' only to find out it was two singles pushed together (single beds are not as long as a king size bed and we are tall people). The duvet was far too small and the pillows were too large and firm. The shower changed temperature when someone, somewhere else turned on a tap. Couldn't turn the lights around the mirror off - so light on all night. Breakfast - no dedicated restaurant – a few tables and chairs set up in the foyer and overflowed into a small conservatory. People waiting for tables. - no provision for vegetarians, even though I rang a week before our stay before to ask, just had to choose appropriate items from limited buffet, which ran out quickly. How difficult is it to keep some vegetarian sausages in the freezer ? Breakfast was chaotic – not many tables, all very cramped and buffet ran out quickly – people were standing waiting for food. Breakfast was served between 7 and 10am. At 10.08am the staff were vacuuming the floor and in the process scraping the legs of the tables and chairs on the floor around us, whilst we were still eating breakfast. They then mopped the floor with strong smelling disinfectant whilst we were eating and no word of apology when we complained. In the quest to gobble down our breakfast to get out of this area quickly, we asked if we could sit in a lounge area whilst we ordered and waited for our taxi, only to be told there was no lounge only a sofa in the hallway. The only good thing that I can say is that the staff on reception when we arrived were very helpful and friendly, the towels were big enough to wrap around you and the scrambled eggs were lovely. However overall it was not a good experience and we will not stay there again,

"Do your research"

Alistair W, Amsterdam, The Netherlands 19/12/2018

As other people have pointed out this is a excellent hotel with friendly staff in a great location in west london. I stay here a lot...However its quirk is that owing to it being several properties joined together plus a couple of annexes the rooms are of greatly varying size. A couple in the annex are huge and likewise a couple in the same building basement are small to put it mildly. Ringing to ask for a large room away from the main road pays dividends. Also the parking at the rear of the hotel has a very tight entrance which requires caution and confidence to navigate, paint scrapes tell their own story.

"Good hotel"

User 16/12/2018

Very nice hotel. Room is clean and modern. Good areas. Confortable bed. Ac and hot water very good. Friendly staff. Very good location. Transports, restaurants, shops nearby. Calm neighbourhood. Acceptable breakfast.

"Amazing just gets better and better"

User 11/12/2018

I have stayed at this hotel on a number of occasions as I regularly visit London. The hotel is one of the best I have stayed in for comfort, value for money and exceptionally courteous staff. Breakfast is excellent everything cooked freshly and constantly replenished so the food remains piping hot. Great selection of fruit and pastries as well. A lovely touch and so convenient is the coffee/tea making facility in the foyer where you can make a hot drink 24/7. A great selection of coffees and teas are available free of charge. This really is an amazing hotel that gets better every time I visit. Thank-you to all the staff. Hope to see you again soon.


williamrJ6619XK, London, United Kingdom 09/12/2018

Stayed for 3 nights. Hotel very welcoming, staff very helpful and friendly. Room was very good, could have done with a table of some sort. Although therw is no restaurant the cooked buffet style breakfast was very very good. There are many nice places to eat within 5 minutes walk This hotel is value for money. Would i stay here again? Most definately, and am going to. Thank you for a very nice stay.

"Summer in London"

User 30/11/2018

The Brand new modern rooms which are larger than most european hotel rooms. The bathrooms were just as nice with good water pressure and rainfall showerheads. The staff led by Soren were fantastic making sure we had all the necessary finishing touches to the room to make sure we were comfortable and felt at home. The revitalized neighborhood had tons of great restaurants, shops, and breweries. The location was great; it was close to two tube stops on multiple lines making getting into central London a breeze.

"Cozy english quality hotel"

Sightseer61837934569, The Hague, The Netherlands 21/11/2018

arived late but staff was very professional. the room is really cozy and i stayed in. had some (good ) tea and enjoyed the clean and nice bahroom for a long hot shower and then enjoyed the telly and internet access to netflix. i liked it a lot, prefer it over large hotels with massive rooms.

"Good hotel near London"

Ian K, Alnwick, United Kingdom 19/11/2018

This is a typical city hotel - noisy roads, room not all that big, but a good en suite, coffee and tea in room, expensive breakfast if not part of a deal. No lift in the annexe, so to be avoided. Some way from the Underground. Bed ok, reception 24/7. Price not too high, so worth a look

"Excellent location and value"

User 18/11/2018

Very nice location and great value for London. Breakfast is excellent value, staff helpful and friendly and breakfast was good. Family room a great size. Bus line to Hammersmith outside or a 10 min walk to the Piccadilly or district line. some very good restaurants on the high street


MattNav, Wakefield, United Kingdom 16/11/2018

Conveniently located along the Chiswick high street, the hotel is within easy walking distance of all amenities and the station. The rooms are (room 64) warm and comfortable. Ours was situated at the back so nice and quiet. The staff were pleasant and polite but breakfast is an additional charge. Breakfast was as you'd expect and pretty good all in all. If you are a coeliac, find somewhere else to eat as they really don't seem to know what to do. Or gave little impression or confidence in their gluten free knowledge. My wife brought her own flakes as normal. So a very very expensive breakfast for 4 slices of bread and some milk. Not impressed with this at all. I would stay here again for convenience but no breakfast for us.

"What a great place!"

RaeSutton, Poole, United Kingdom 14/11/2018

Another great stay at our "home from home" hotel in Chiswick, West London. Always feel looked after, friendly greeting by the reception staff and always made to feel welcome. Our room this time was on the ground floor. Very comfortable, clean and modern shower room. Great location. Easy walking distance to shops, restaurants and bars. Stamford Brook tube is a short walk. Great place to stay. Parking available which is a bonus in London.

"Location good, service decling"

L5168QXchrism, North Vancouver, Canada 12/11/2018

Having stayed at this hotel for several years on trips to London, I was was very disapppinted with this stay. The room prices have been jacked up and breakfast is no longer included. The room had missing fixtures, the bed linen was soiled and guests from hell were staying next door. The staff was untruthful when the matter was brought to their attention. Other hotels in the general area offer better prices and superior service. As a long-time Best Western rewards member I truly wish I could give a better review.

"Nice hotel"

Mark P, Middlesbrough, United Kingdom 06/11/2018

I stayed here for 3 nights on business and all in all it was a really enjoyable experience. The man behind reception was very professional when I checked in and it was all done quickly and efficiently. There was also a nice touch in reception with a free coffee machine where you could help yourself to tea, coffee, mocha etc. The room was a decent size, with decent size bed and also bath in bathroom. The tv could have done with being a little bigger possibly. The only negatives were that I had a meal allowance from work but they did not do evening meals at all ( although that is probably more of an issue with work than the hotel!) Also if you get a room facing onto the main road it is quite noisy with traffic to all hours and could potentially affect your ability to sleep. A bonus however was that there are plenty of places to eat on Chiswick High Rd within very easy reach of the restaurant and for runners like myself it was a nice place to run with quiet streets and some green park areas. I felt completely safe even when running after dark

"Shame our room was under the breakfast area - otherwise rating would have been higher"

User 05/11/2018

Got put in a room on the lower ground floor. Very clean and comfortable if a little small. Only 2 problems, natural light was reflected in using mirrors to the outside. Room was lower ground floor which meant under reception/restaurant, so from 7 am till 10 am all we could hear was dragging chairs and people who were up already, no good for a lie in.

"A Surprise Misfortune"

yyztravelleryyz, Toronto 04/11/2018

I had made and received confirmation on a booking at this hotel through Bestwestern,com yet on arrival the booking did not exist. This might be a concern at other properties but NOT at this one. Although initially concerned about our situation, it was handled in a very quick and professional manner by Sammy Kumar, alleviating all our worries. Although we did not end up staying at this location, kudos goes out to the staff on how our unfortunate situation was handled. Special thanks to Sammy and all staff for their honest concern. If the staff is any indication of how this property is maintain any one staying here will be more than happy. What I noticed on my observation was a hotel that was maintained and clean. Hope this helps with choosing a hotel

"Excellent experience and accommodation"

Ronald D, Southend-on-Sea, United Kingdom 29/10/2018

Partner and I recently stayed for two nights whilst attending a conference in the local area. Friendly staff, well appointed rooms and a nice breakfast available each day. Excellent location in walking distance to many cafes, restaurants and bars. Will definitely stay again when in area.

"Fair prices , very good conditions "

User 28/10/2018

London can be expensive, so I suppose this hotel have the fair rates for 3 stars, very good value for the position in the city, easy acces to bus, metro, highway, and after all nice conditions, facilities and also very clean. I would recommend this hotel to everybody who are not looking for something fancy.

"Chiswick Hight Street at its best"

User 21/10/2018

Great location. Exceptional staff and perfect breakfast. This is a gem of a hotel and highly recommended. Parking is free and so are coffees/teas in reception. Rooms are comfortable, clean and well laid out.

"Random... and not great."

mariavavery, Cambridge, United Kingdom 17/10/2018

Firstly the good bits.... it's clean and each room is just about equipped with everything you need. However I really do think what room it is you stay in? Mine was very clean, but I could literally touch each wall side to side if I stretched my arms out. It was Tiny with a bed pushed up against a wall. The room had air conditioning.... which even though wasn't on, continuously whined all night. You can hear every door open and close, every step up and down, even people flushing the toilet. It's ok. But I wouldn't stay again.

"Fine - just be careful which room you are allocated"

whereshalligo, London, United Kingdom 17/10/2018

Checked in mid afternoon having booked a two night stay some months ago - went to room having seen sign directing to lower ground floor - no exaggeration there - the room was very dark with a tiny window high up in the wall - not acceptable to me. Went back to reception where the room was changed with no comment, apology or smile. The room we were then given was fine - clean, nice bathroom, good wi fi, We booked primarily for the location and so would return. The gentlemen on reception when we checked out were charming and professional.

"Will stay again"

User 14/10/2018

Fabulous Best Western Hotel. We had a double room in one of the separate buildings, compact with everything we needed. Clean and airy. Great location in Chiswick Breakfast was delicious, loads of choice, the scrambled egg was cooked perfectly. Will definitely stay again

"Lovely Chiswick hotel"

sammydoak15, Torquay, Australia 05/10/2018

Was pleasantly surprised by this hotel, the rooms were really lovely and clean, comfortable beds, breakfast was a full buffet and really nice, the staff were really accommodating and friendly, it was in a nice quiet area and easy to find from turnham green station

"Avoid the 'lower ground' floor!"

Nsw123, NSW 26/09/2018

Was booked into this hotel for work business trip. Was allocated a single room on the 'lower ground' floor which is code for the basement. My room was so small and it was not possible to open a medium sized suitcase on the available floor space. There was no window and it was very hot and stuffy. The only way to ventilate was leave a noisy air conditioner on all night. The bathroom was very small and the sink so tiny it was difficult to clean your teeth. Credit to the housekeepers for keeping everything nice and clean. Despite the tiny size of the room, there were amenities such as a safe, hairdryer, TV, tea and coffee and very basic toiletries. Breakfast was available from 7am (challenging if having to leave early for work) but was a pleasant buffet with a good selection of hot and cold dishes. Staff were friendly and willing to help. I do believe that I would have had a better experience if I had a room with some natural light and the hotel is in a good location for shops, transport and airport. I would suggest however that it is made clear on booking that some rooms a located in the basement as this fact may bother some people more than others. Would be happy to stay again provided room was different.

"What a Find in London"

SussexApollo, Chichester, United Kingdom 25/09/2018

My wife and I stayed here for 1 night to attend a show in the West End. It has superb facilities including free car parking, free unlimited hot drinks in reception, an ironing room and free wi-fi. The only thing i would say about the car park at the rear of the hotel, is that access is severely restrictive. I had to fold in my door mirrors on my MPV in order to pass through car park entrance. The hotel itself is ideally located for good bus routes and three tube stations. The interior decor of the rooms and communal areas was very smart, clean and tidy. It looked like it had undergone a recent revamp. We payed the £7.50 each advance payment for breakfast the following morning which was an inspired move, breakfast was superb including bacon, sausage, eggs etc amongst the fare. We will certainly be staying at this hotel again when attending events in London. A faultless stay.

"Fantastic stay! "

chelswalkerx, Blackburn, United Kingdom 23/09/2018

My fiancé and I stayed here last night due to going to a concert at Hammersmith Apollo. Up on arrival we were greeted warmly by staff, speedy check in and we got a room upgrade. The room was stunning. Kitchen with all appliances, kettle, tea, coffee, biscuits, big comfy bed, beautiful big bathroom/shower, TV, iron, fan and even a washing machine. absolutely no complaints.. we will most definitely be returning! Thank you very much for a lovely stay.

"Excellnt location, perfect service and best value for money"

markusharwart, Liederbach am Taunus, Germany 19/09/2018

I regularily stay in this Hotel and I have always been completely satisfied with the rooms and the outstandingly friendly and competent Service of all staff. The Location is excellent with many direct bus Connections as well as two metrolines from/to Turnham Green Station.

"Family room London break "

User 16/09/2018

Location very close to Hammersmith in London . Has free car parking limited places booking your place is recommended. The staff were helpful but were very curt perhaps a reflection of their work load perhaps their culture or a mixture. Room was very spacious plenty of towels provided toilet amenities of a high standard. The hotel is on the high street and there are lots of breakfast places and variety of restaurants . Next time in London would book again .Prices through very affordable for London.

"Excellent hotel"

Roadstechno, Dunchurch, United Kingdom 16/09/2018

Only stayed one night but the hotel was very clean and well equipped. We were in the annexe area in a fair sized room with nice en suite. Parked on site also available. Friendly staff and helpful reception. Maybe not the best location if visiting Central London but great for Heathrow.

"Excelleny value for money."

Colin B, Portishead, United Kingdom 16/09/2018

We stayed again last night, and this place is as good as last time. Manager Soren Back is a star, so very helpful and will go out of his way to make your stay great. Still offering free parking, with bus stops and tube stations a couple of minutes away, it is a secret I don't want to share with too many - so don't pass this gem on!

"Good value for money"

chachalaca1616, Seal Beach 09/09/2018

Located in an area with great eateries, cafes and specialist or niche shops i.e. a nut and seed shop, cheese and charcuterie, organic and in some cases locally sourced vegetables and fruit, a few small supermarkets. I do not know if it is well located in terms of access to public transportation. The structure is an appealing row of what have must have been a row of single family dwelling that were attached. They must have been renovated and connected into one hotel. The layout is somewhat strange very narrow corridors. The interior is not as well maintained or nice as the exterior save for the lobby. I am not sure but think that there is an attached more modern looking facility in the back which is accessed through a little gate. The staff was attentive and the cleaning staff diligent as my room was spic and span during my two night stay. The bathroom is adequate with a nice shower. The room is a tad small but big enough to open a large suitcase on the floor without feeling cramped. I did not like the carpet which has seen better days. The back area parking is accessed through a very, very narrow gate leading from the street. Someone in a hurry or not familiar with narrow English roads will probably knock a chunk off the side. It is a nice looking hotel with a good lobby and breakfast area. My only complaint was the carpet. Would stay again.

"Great hotel and location"

PEPSIKEN, MONS 07/09/2018

Great hotel close to the underground. Nice clean modern room. Good breakfast items. Parking on site out of the congestion zone. The rooms located in the annexe are bit more noisy as in front of the main road. Close to Chiswick parc and Hammersmith. Lot of restaurants and shops around.

"good place to stay"

Murari Lal B, Mumbai, India 06/09/2018

stayed the hotel for two nights after booking the same through the check ins was very smooth and found the staff to be very cooperative and helping. Room size although small yet a good value for money as the bathroom/ air conditioning and other amenities were perfect.

"2 night visit"

dawnwibcox, Derby, United Kingdom 05/09/2018

Excellent value for money with breakfast on the house! Very clean, spacious room, spotless bathroom with powerful shower. Air conditioning unit was a bonus. Quiet room at the back of hotel. Free car parking!!! The man on reception Friday 31st August and again Sunday 2nd September morning is absolute credit to his employer. So friendly, efficient and helpful, nothing too much bother for him. Will definitely use again

"Wonderful stay"

Mezabine W, Arusha, Dm, Tanzania 02/09/2018

My mother and I traveled to London for 5 days and chose Best Western through The staff are absolutely wonderful, and very accommodating. We had a great time, breakfast was really good, the room was clean. Overall I would definitely stay there again :)

"Great surprise and perfect value for money"

jcn_uk, Barcelona, Spain 22/08/2018

I spent 4 days at the Best Western in Chiswick, and I must say this is the best combination of price, value, and location for my money in London. A lot of other reviews comment on the cleanliness of the place. When I read them I was thinking: "What is the point of commenting on how clean a hotel is. This is like the baseline, standard, non-negotiable part of a hotel". But after staying there, I must say: there is clean and then there is spotless. This hotel almost shine. From the outside you don't give much credit to it. It looks like any other old conversion in London, but it all feels brand new, and clean, very, very, clean. So, to the basics: Room: I stayed on a standard double. The room is small, there is no doubt about it. I think the double room with two single beds is bigger, since you need more space for two separate beds. For a couple, or a longer stay, it is better to try to get a larger room. But it is not claustrophobically small, and it has all amenities, including a kettle, very good wifi and a safe-deposit box. Bathroom: Same deal - small, but functional, and spotless. Nothing much to add as bathroom goes. Wifi: always available, very fast, simple to login, free, and with no restriction on number of devices. In other words, how wifi should be in 2018. Breakfast: I did not try, as Chiswick is my neighborhood and I know many good places to have breakfast. But it did look ok, and at 7.50 GBP it does not sound expensive. Location: Even if you are visiting London as a tourist, I think staying in a quieter neighborhood as Chiswick is a great idea. You are directly on the district line (easy and close access to South Ken, Westminster, Tower of London, etc) so you can spend your days visiting the city, and come back at night for a feel of real London life, with lots of restaurants around.

"Great stay"

MidlandsSteve66, midlands 18/08/2018

Just returned from a three nights stay,and couldn't really fault the place.stayed in a ground floor room in the annexe building.patio doors open up to a patio area with a few tables and chairs.great to sit out and have a wasn't massive,but it was adequate.nice large bed and a decent bathroom.a bonus would be a fridge in the room! breakfast was decent at 7.50 if booked night before.the local area was really nice.tree lined main road with plenty of shops and restaurants.felt really safe in the area.short walk to the station,then approx 20 mins to westminster.if I revisit London,this hotel and area would be where I would stay.

"Pleasant stay"

Stephen W, Darwen, United Kingdom 17/08/2018

This was my second stay at Chiswick Palace, I had requested a quiet room and was given a room in the main hotel at the back of the building, which was quiet, even the air conditioning unit was quiet ! The room was obviously a family room having a double and two single beds so was a bit full but there was enough space for my needs with good wifi. The bathroom had a large shower with plenty of pressure and hot water. There is no food in the evening but there are plenty of restaurants in the immediate area. Breakfast is buffet style with a good selection of hot and cold food. The hotel has free parking and I have already booked my next stay in October.

"Great weekend stay!"

essexem, Chelmsford, United Kingdom 16/08/2018

Stayed for one night with my husband during August. Stayed in a King room & had breakfast at the hotel for £7 extra each. Room was lovely - in the external building but was of a good size & layout. The bathroom was lovely - looked brand new & sparkling clean. Great power shower & nice toiletries provided. We were very pleased to see the room had air con which worked a treat & was very welcome in this hot weather! Everything we encountered in the hotel was exceptionally clean and looked very new. Breakfast was buffet style, good choice available. Would definitely stay here again and would recommend to others. Thank you to all the staff who made our weekend stay very comfortable.

"Pleasant surprise"

fizzandzackimama, Toronto, Canada 16/08/2018

Looking for a reasonably priced hotel for the one night we were in London was a challenge. Especially as my husband and I were travelling with our children, a teen boy and girl. We liked the general look and area of the hotel and were very pleasantly surprised. While our room was in the basement (ingress/egress window provided some natural light), it was large, spacious, and very clean. We had a large King sized bed for my husband and I, and our kids each had a twin bed. The bathroom was small but well equipped. Being able to put the air conditioning on brought the room to a very comfortable cool temperature perfect for sleeping. Even though we were right across from the elevator, the room was very quiet and we enjoyed a great night's sleep. There are plenty of shops and restaurants within a short walk and our favourite activity was when we walked to the Thames and walked along the path while the sun was setting. The hotel is well situated close to the tube and bus lines and the next morning the incredibly helpful staff helped us secure a car to take us to the tower and even printed off our tickets for us. We purchased the breakfast option the night before for a very reasonable £7.50 per person and enjoyed a lovely breakfast before we headed off for the day. An excellent stay and our first experience at a Best Western property. We would highly recommend this hotel. These photos were taken along the Thames path a short distance from the hotel.

"Weekend in London "

libera2437, Skipton, United Kingdom 05/08/2018

Absolutely fantastic hotel staff are so friendly and helpful Soron the assistant manager was so helpful really great breakfasts congratulations to the whole team. The hotel is handy for the trains into London and lots of good food all around the area

"Great location"

John N, Stockton-on-Tees, United Kingdom 04/08/2018

Having a few days site seeing without being in the city centre. This is a lovely hotel. Staff are really great, very helpful. The accomodation is quite unique. Converted town houses. Very tastefully converted and feels like a home rather than a hotel. The rooms are spotless and very well provisioned. We had the buffet breakfast for each of our days. Good quality produce and not stacked to the ceiling. Again the staff are ever helpful. The location of the hotel is great for the tube and Chiswick High Street has some great restaurants and the Roebuck pub opposite the hotel was a great venue. We will definitely have this hotel on top of the list for future visits.

"Brilliant hotel"

sar22623, Leamington Spa, United Kingdom 31/07/2018

Fantastic staff they cannot do enough for you clean rooms lovely breakfast great location definately coming back . Very near to Arts Educational school if you have an audition good value for money in a lovely part of Chiswick Turnham Green tube station nearby and great bus routes too

"Great location between Heathrow and the centre"

CSohlenkamp, Cuernavaca, Mexico 25/07/2018

The hotel is located between LHR and the centre of London. In 5 to 7 min walking distance are two subway station to take you to Westminster in about 20 min. Besides, the hotel is conveniently located on a road with plenty of shops and restaurants. We had vietnamese, indian, italian and pub food, but there are many more options. Breakfast at the hotel was OK, the rooms were clean and in an excellent state. The service was excellent.

"lovely stay"

User 20/07/2018

Rooms in annexe are lovely i have not stayed in main hotel. lovely terrace to sit out in the evening. Staff are friendly and go the extra mile. Rooms are spacious. Breakfast is really good. I have stayed in many hotels in London in the past 6 months and thus is by far the best I book in there every week now.

"Loved our stay at Best Western Chiswick Palace"

Siamlily, Baton Rouge 15/07/2018

The staff, breakfast, amenities and room were all first class. We enjoyed our stay very much. The assistant manager was most helpful, giving us tips about the area, making sure we had what we needed for our room etc. The hotel is convenient to lots of restaurants, parks and the underground stations.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Siamlily Thank you ever so much for your kind words or praise, it is always a delight to hear when our guests have thoroughly enjoyed their stay at Best Western Chiswick. We most appreciate your feedback regarding Soren, Deputy Manager and will be sure to pass on your positive comments. Thank you again, we look forward to welcoming you back soon. Kind regards Management.

"Stay at the Best Western Chiswick Palace & Suites"

RRTTSS, Cannock, United Kingdom 13/07/2018

Sammy Kumar (the General Manager) and his team were quite simply amazing. I am a Quality Management Specialist, and this was a first class experience / stay in my opinion, which was delivered to me by Mr Kumar and his team, a very slick seamless professional process, demonstrating great management and operation of management systems by Mr. Kumar and his team. Mr. Kumar was especially helpful, friendly, polite, courteous, respectful, warm welcoming and extremely professional, all the qualities that you would wish for, from a top manager. The room / studio apartment was amazing, very luxurious, spotlessly clean, with great amenities complete with a lounge, cooking area, extremely large comfortable beds hot shower and massive floor space, which is very rare for London. The breakfast was very tasty, there was plenty of it, lots of choice and variety with options for a continental or a traditional full breakfast was on offer. Thank you, to you and your team Mr Kumar for a wonderful stay, I will definitely be back next time I am in the Chiswick area and will recommend you, your staff and this hotel to my friends and work colleagues.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear RRTTSS Wow, what a lovely review! We are so proud to receive such a commending review of our hotel and team, your comments regarding the staff are a culmination of a year's hard work and determination since a new Management team being installed last June 2017. All staff here at Best Western Chiswick have worked tirelessly in ensuring only the highest in customer service excellence is delivered to each and every one of our customers. A "home-away-from-home" is the ethos practiced here and we continue to be grateful for the wonderful support and feedback received by our guests. Thank you so much once again - we all look forward to welcoming you back very soon. Kind regards Management.

"Decent hotel with reasonable facilities"

DJLeekee, Cardiff, United Kingdom 13/07/2018

The room I had was in an out building on the ground floor where there was a skip outside the window. I'm not sure if there was building work or maintenance being carried but workmen were around carrying out duties around this building. The bed-sit style room contained a lovely bed, some nice chairs and a kitchen area all decorated to a very high standard. I'm not entirely sure the double glazing did it's job in filtering out the traffic noise from the busy road outside. There was a really big HD tv in the room mounted in a great position on wall and two air conditioning units - one for the main room and one for the bathroom which worked really well. A lavish bathroom experience but I couldnt get the shower head to go any higher on the pole so had to duck to ensure the water poured over me. These are all minor snags and I'm assuming this room/building has recently been converted or refurbished so there may be a few minor snags to sorts out like a grill missing from the air conditioning unit.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear DJLeeKee Thank you for your review. The new building catering for long let customers has only recently been completed with some minor points needing attention, thank you for your comments, we will be sure to check these when completing our final building checks. We note you were upgraded from a standard room to the new luxury studios and so it is surprising to hear you found the hotel and facilities to be "decent and reasonable". We constantly receive exceptional feedback and 5-star reviews regarding our hotel and services and hope in future you will choose to stay with us again. Management.

"Nice location, good value"

OBonthego, Chicago 12/07/2018

We stayed her for three nights (my daughters and I) for some quick sight seeing in London. My goal was to find a convenient location where 3 could sleep in a room and it wouldn't break the bank. I'm also not a fan of roughing it too much when I'm not staying in the developing world. This was a great spot. We took the Train from Heathrow into the city and then took the Undergound District line to Turnam Green which what a short 5 -7 minute walk to the hotel. AT first blush the neighborhood might seem a little sketchy but after spending a few days there we felt very comfortable that it was just a nice non-touristy neighborhood. The front desk staff assured us we were safe jogging in the area and walking to the train at any hour. Our check in was seamless. The gave us a nice size room for three (Queen bed w/ a twin) that was clean, though basic. The bathroom was nice with good hot water and nice pressure but it was very small. Who cares?! We were not there for a spa experience! Be forewarned there were no bathroom amenities and no wash clothes (for the Americans.) In the lobby there was 24 hour tea, coffee and hot chocolate and in the room an electric tea pot/cups and biscuits. There was a buffet breakfast for about 7.95 pounds which we did not take. There were plenty of places near by for breakfast (including a Starbucks!- Yikes!) The front desk was very helpful with getting us all we needed, including lend us a current adapter (as ours was not working.) We found the location very convenient and took the underground absolutely everywhere. For the price it was fantastic and we would definitely stay here again. PS- as for air conditioner: It was ok, Not great, but we weren't sweating at night.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear OBonthego Thank you very much for taking the time to leave detailed feedback regarding your recent experience with us. We are delighted to hear you thoroughly enjoyed your stay with us and our staff exceeded your expectations. We offer bathroom amenities and towels including face towels in all of our rooms and this is a normal standard in the hotel. Please let us know next time if you require assistance and we will gladly help. We look forward to welcoming you back soon. Kindest regards Management.

"Best Western Chiswick"

User 12/07/2018

Excellent hotel! Great hotel in very good location. Close to tube and plenty of restaurants easily walked to. Room was clean and very comfortable. Staff was extremely friendly and helpful with great suggestions for tours and transportation, restaurants and tips. Would definitely return!

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear brandis189 Thank you so much for your lovely review! It is so rewarding to hear when we have exceeded guests' expectation, your comment that our staff were "extremely friendly and helpful" is most appreciated. Our team here constantly strive to achieve the very best in customer service excellence and will continue to build upon valuable feedback provided by our customers. Thank you once again, please do not hesitate to contact us directly for your next stay. We anticipate your return in the near future, Kindest regards Management.

"Great location, upgraded property, fair pricing"

LoveTheCoastline, Edinburgh, United Kingdom 11/07/2018

All was great except I wished for a quieter room. Walls are thin so could hear upstairs bathroom water running through pipes, and my door and window were right next to a loud self-closing external door. I was in a tiny single room, so I'd say the bathroom would be very hard to move around in if the door were closed.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear LoveTheCoastline Thank you for taking the time to leave feedback, we are pleased to hear you enjoyed your stay with us. Please do not hesitate to inform a member of staff for any assistance as we could have offered you a room move if you felt your particular room was not quiet. We hope to see you again soon. Kindest regards Management.

"Very impressive"

oldlady78929, Warminster, United Kingdom 06/07/2018

This inexpensive (for London) hotel is first class, spotlessly clean, good breakfast, and above all outstanding front desk service especially from Soren who was beyond helpful & also the charming Karolina. I will definitely stay there again.

"Location Location Location Great Great Great!"

tattybuy, brecon 05/07/2018

Great location - big choice of restaurants on doorstep. Near the tube. Free parking. Great outdoor patio area. Clean and comfortable room. High end furnishings. Annexe rooms are exceptionally nice and large. Coffee machine and ice available 24 hours plus tea and coffee making facilities in room. Staff very helpful and friendly. Good air conditioning. Would be nice to have a fridge in the room.

"Jane and friends."

User 05/07/2018

I would highly recommend this hotel. It is the second time i have stayed here for easy access to local events. The family rooms are very good value. Have the excellent breakfast which has a lot of choice and fresh seasonal fruit. Could be improved by dececent coffee and fresh milk.

"Great hotel "

User 02/07/2018

Fantastic location. Clean and modern. Easy to find won free parking. Staff friendly. Had a great patio area for the annex we were in which was fantastic extra space especially as we were on the ground floor. Would highly recommend.

"My Fav Hotel"

User 28/06/2018

From the moment we arrived to check in, it was clear to me that this hotel was going to be a winner. The staff were incredibly helpful, funny and polite, the buffet style breakfast is all you could ever ask for and well worth opting for and the bar has a wide array of refreshing treats too. The bed was so comfortable we could hardly bear to leave! Chiswick is one of our favourite places to visit and we would very highly recommend wandering around the high street and checking out the local cafes, bars and restaurants. There are great links via bus and tube into other parts of London too!

"Fantastic personalised service"

AliceClutterbuck, Newton Abbot, United Kingdom 18/06/2018

Such wonderful staff at this hotel who clearly love to make you feel welcome and I can't praise them highly enough particularly Soren and Sammy. Stayed here when my brother suffered a heart attack outside the hotel and Soren sorted everything and looked after my brother's belongings, booked extra rooms for myself and sister-in-law while we needed to be near the hospital, kept us informed about the incident. We felt so cared for. Thank you so much. The rooms themselves were spotless, comfortable beds, lovely breakfast, good location and nice restaurants nearby. Fantastic all round.

"Ed sheeran wembly"

pat d, Neath, United Kingdom 18/06/2018

I have got to say for the price we paid for two nights, the cost was very reasonable through We arrived and managed to get a parking space at the front of hotel which was free. A big plus point in London as parking can be a nightmare! Fantastic check in smooth and easy with polite staff. Foyer looked fresh and clean, we were pleasantly suprised. Brekfast was extra so we opted to get our own. Shown to our room 1 double bed two single beds which were in a lovely modern huge room. Beds were clean and comfy and we all had good quality towels. Air con worked perfectly well, as there was only a small window so it was a godsent it was there, as the room got quite hot. Bathroom was tiny but adequate as the room was so big. Great shower and toiletries. Tea coffee kettle and biscuits. Plenty of wardrobe space etc. Location is fab Chiswick is a vibrant place. Tube and bus stop not far. We had tube into London and used uber inbetween. One of the best hotels we have stayed in in London for the price. Would recommend this place and would definatly stay here again. Fantastic.

"Second time staying"

leebaby1981, Cardiff, United Kingdom 18/06/2018

This hotel is just great in a lovely location. I have stayed here before and will stay here again. This time we had a King room in the other building. it was huge with a gorgeous bathroom, a huge bed and the added bonus of wifi & air con! Chiswick is a lovely area and we used the hotel to explore all of London. Great tube links into the West End and other areas. We had breakfast on this trip on the both days and it was very nice. Continental and full english with a lot of choice.

"Stay at Chiswick Palace ."

robertcjones8, Manchester, United Kingdom 18/06/2018

Once I got over the initial shock of how small our room was it turned out to be a great one night stay . Lovely friendly staff , very comfortable bed and shower was perfect . Very good having an off Road Car Park . We would be very happy to stay again . Robert , Manchester .

"Outstanding service in a time of need"

angelamaryw2016, Edinburgh, United Kingdom 17/06/2018

My husband was staying here when he had a heart attack outside the hotel. The staff coped magnificently - they really helped to save his life. I stayed here while he was recovering in hospital, and no-one could have been more sympathetic or caring. In addition the hotel is spotless, the rooms have everything you need, the breakfast is excellent and the rates very reasonable. There is even a garden. I would recommend it highly.

"Ruined Wedding anniversary "

User 14/06/2018

I booked one night at this hotel for my self and my wife on our wedding anniversary. We arrived at this hotel, only to be told that they had cancelled our booking, due to a problem pre authorising our card, we had selected to pay for our stay at the time of the stay, however the hotel tried to pre authorise our card 2 days before our arrival, and could not do it, so they just cancelled the booking! The hotel say that they informed expedia of this, however expedia state that they have no record of the hotel contacting them. As an added bonus, the hotel was full! apart from one single room, which was offered to us for the same price as the double that we had booked. As we were on a tight schedule for a sporting event, we had no option but to accept the single room, and I ended up sleeping on a mattress on the floor whilst my wife slept in the bed, "happy anniversary"!!! To be fair the staff were very apologetic and offered us breakfast at no charge, but I do not feel this made up for the inconvenience caused. Also to note, whilst we were trying to sort this out, there were 2 other people in the exact same position as us, having had their bookings cancelled. Be aware!!!!

"Business Trip to Chiswick"

roxanne t, Bournemouth, United Kingdom 07/06/2018

I have stayed at the Chiswick Palace Suites for many years, in fact even before it belonged to Best Western group. Under the new management these past few years it has improved each stay that I have visited . The deputy manager Soren Back has been part of the reason I return very welcoming, he was born to do the job! Very professional but personable & always wants your stay to be a good one.As a lone traveller you are definitely looked after . Also the breakfasts are hugely improved. Well done !

"Pleasant surprise at the beautiful interior of this hotel - totally unexpected"

346karenb82, London, United Kingdom 06/06/2018

I don't normally write reviews for hotels but I felt I had to on this occasion. It was my Husbands birthday last month and we decided to go to out for a nice meal, a show in London and book a hotel for a night away. My Husband booked this place - he told me he had booked the Best Western in Chiswick and straight away I thought 'ergh a cheap motel!' - I have stayed at beautiful hotels across countries including Corinthia London, Hiltons, Marriotts etc etc.. Well...... we arrived and I couldn't believe the beautiful interior which looks like it has recently been refurbished. Absolutely delighted. A great check in, lovely staff. The décor throughout was lovely. Entered our room, again, they had gone above and beyond and the room and bathroom were modern and very clean. Extras like the tea coffee and biscuits are always a nice touch. We had breakfast too, it ended at 10am and we didn't wake until 9.45am - the staff offered to plate us up a breakfast which we could go down for when ready. I really would recommend this hotel, location is perfect with a car park also free of charge. We will definitely be visiting again. Just goes to show.. don't judge a book by its cover!

"Convenient, cheap and comfortable"

Charles P, Sandy, United Kingdom 03/06/2018

I found this hotel whilst looking for somewhere to stay when I visited Twickenham for the London 7s event. As it was an all day event, I needed somewhere the night before that could be used as a nearby base, on a budget, but that offered value for money. In Best Western I got exactly what I wanted. A double room on a Saturday night cost me £65 (half the price of a west end hotel), it's situated halfway between Turnham Green and Stamford Brook on the district line so very convenient for the journey westwards the following morning, and the staff couldn't be more friendly. The room was a decent size and well stocked. I didn't try any of the hotel facilities as I was out very early on the Sunday but they offer plenty.

"Great location, lovely rooms, good value and so close to Central London......"

Dean T, Brighton, United Kingdom 02/06/2018

Really impressed with all elements to this hotel, we drove and the parking is complimentary, the location of the hotel is close to the underground, lots of restaurants and cafes near by, excellent value and very welcoming staff. Highly recommend! Service, rooms and sleep quality - 4 Stars!

"Good value, good position"

GrahamSample, Canterbury, United Kingdom 01/06/2018

Very pleasantly surprised at the quality of the hotel and the helpfulness of the staff. The breakfast was very good value. We found the tube close and easy to get to central London. On return three is a good variety of shops and restaurants in easy walking distance.

"Putting the BEST into Best Western"

STDClinic, London, United Kingdom 30/05/2018

We (Myself and My Wife My Wife Lizzie Bum) used this Hotel when we visited a convention in Kensington, London. The staff were incredibly helpful, especially the Duty Manager, (I think his name was spelt Soreno? But he really is one of the most helpful Australians and Hoteliers that I have ever met). The breakfast was both fresh and filling and had a great choice for every dietary need. And they have a well stocked bar (I recommend the prosecco which you can take to the rear garden and enjoy sipping watching the Sun go down). Parking is limited, but if you book ahead, they reserve you a space without any issue. The hotel itself is well located for restaurants and nightlife or, if the need takes you, commuting into London for a spot of sightseeing. I would highly recommend this place to stay for both UK residents and tourists wishing to see more of the London capital. And both me and Lizzie Bum look forward to staying here again very soon!

"On the way to City Central"

Beata J, London, United Kingdom 28/05/2018

Victorian charm in West London. ? The Best Western Chiswick Palace & Suites is conveniently located on Chiswick High Road. That means you'll be just half an hour away from Central London and Heathrow Airport. So if you want to enjoy all the capital has to offer, or even jet off and see the world, this hotel is just the place to stay. In a beautiful and trendy suburb in West London, the Best Western Chiswick Palace and Suites is also close to Kew Gardens. You'll have the best of both worlds - so close to the bright lights of Londons shopping and nightlife, yet worlds away from the hustle and bustle when you return to the hotel and its tree-lined setting. For the sports fans amongst our guests, we're just a drop kick away from Twickenham, while Wembley is also nearby. If that's not your thing, The Hammersmith Apollo and its regular comedy gigs certainly will be! ? In 2016 had a pleasure to run this property as a General Manager with some great changes included upgraded breakfast, higher customer feedback satisfaction, upgrading linen and bedding. Great place to stay!

"Unautorised charges on our account"

User 23/05/2018

Stay was fine but we have an open investigation from our bank for charges on our credit card from the hotel. They claim that we had breakfast although the reason for our stay in London in the first place was a breakfast and show for my partners birthday elsewhere. Despite disagreements from calling the hotel, the hotel maintains that we did, although they do not have a process of getting someone to sign, or any checks for guests who charge things to the room. Hoping to have the issue resolved soon.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Sir We have checked our system and we are unable to locate a reservation under your name nor do we have any records or emails relating to your name/query. Please contact us at to confirm your name and the hotel where you have booked to verify. Regards Management.

"Mother's day weekend gift "

User 15/05/2018

Great weekend away with Mum. Hotel perfect distance from town (15 min to be rode and 5 min walk). Hotel staff welcoming and friendly, the room was a good size for a twin. The beds were comfortable and the room was immaculate and bathroom clean with a great shower, perfect after a day walking around London.


User 11/05/2018

I have stayed several times...some experiences good others not. The quieter rooms are fine. The new annexe is terrible. Everything done on the cheap...totally inadequate glazing on the windows so the all night traffic and general street noise is deafening, cheap mattress, tv so small you can only watch it from few feet away. Towels from previous guest were still in the bathroom Basement rooms are poky and seemingly a fire risk...only one exit stairs and no escape from the light well. Sadly this hotel is always full so any complaints will be ignored as the demand exceeds the why bother. Would be nice if the management would address these issues.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Araminta945 Thank you for your review. We are most disappointed and surprised to hear of your unsatisfactory experience in addition to the comments regarding the room and housekeeping. We do not appear to have your record in our system or a complaint log regarding these matters, we therefore kindly urge you to contact us directly so we may have the opportunity to investigate further and offer a resolution. Please get in touch on the below email and we anticipate your reply. Regards Management.


GJWB, Edinburgh, United Kingdom 08/05/2018

We based ourselves this time in Chiswick as wanted to be outside central London. The hotel looks like it has been recently refurbished and in fact the outside was being painted during our stay (4-8 May). We received a very warm welcome on arrival and our room was 212 which was small and in the attic (velux window) but was immaculate and great bathroom with shower cubicle (inc body wash and shampoo inside cubicle - great touch). The room service was great. This room looked onto Chiswick High Road which can be a bit noisy if light sleeper, but didn't really bother us. Chiswick is very nice area with great selection of bars and restaurants, cafes and shops. We walked to Kew Gardens (approx. 40 mins) and got bus back. Would come back to this hotel next time we come to London as it is very good quality and is bit cheaper than the central London hotels was have stayed in in the past. We didn't have breakfast but it was only £7.50 which is lot cheaper than other hotels.

"A Great Place to Stay In West London"

martynbevan1, Swansea County, United Kingdom 07/05/2018

I have stayed at this property many times over the past 12 years. This time was a last minute getaway break for one night during the Bank Holiday weekend. The booking experience with Miguel was professional speedy and accurate. At check in, Koronia was extremely polite and welcoming, and did everything she could do to speed up the preparation of our room even though we arrived early. The room was clean, comfortable and well equipped. We had a great day in Central London, and a great night in the local bars and restaurants in Chiswick. If you have not stayed at the Chiswick Palace & Suites, I cannot recommend it enough.

"Friends London Reunion"

passerby2014, Edinburgh, United Kingdom 07/05/2018

Very friendly, clean and comfortable hotel for friends meeting up in London over a weekend. All 8 had single rooms and all were very happy with the hotel. Modern facilities. Very helpful reception staff. Excellent breakfast £7.50 extra. Good location for Twickenham and London's West End. Highly recommended

"Such a great place"

User 05/05/2018

I was very impressed with the hotel and staff. Such an amzing place and very clean and greet accomadattion. A real gem in West London, great location and very accessible. I will be sure to stay there again on my not visit to London.

"Very good budget hotel"

DavidH1197285A, Telford, United Kingdom 03/05/2018

A good budget hotel on the west side of London. I always try to stay here when I travel to London monthly Basic rooms that are clean, and comfortable. The staff is always friendly, and willing to make sure my stay is pleasant . Its about 10 minute walk to the tube, and 30 minutes to the city center. The area has a variety for food choices close by.

"Would definitely stay again "

1965vintage, Wolverhampton, United Kingdom 03/05/2018

Excellent value for money had a room in annex spotlessly clean and comfortable . Parked right next to annex but space limited Breakfast good choices of continental food and buffet style English selection

"USED to be great NOT ANYMORE"

DonBrooke_12, Melbourne 01/05/2018

I have stayed here for the last time. The management has changed and they have purchased some adjoining houses and turned every room into a bedroom NO MATTER HOW SMALL. They tried send me to the 2nd floor (no lift) to a room that was 8 square metres. New management does not seem to understand the hotel business. The attitude get the booking on the internet deduct the credit card and put them in anywhere. Such a pity as this was one of the best hidden secrets in London. Not now, Paddington style owners and attitude

"Very Good Hotel"

markrahman, Cornwall, United Kingdom 01/05/2018

Always stay at this hotel when travelling to London area, very convenient hotel good parking and great location for visiting Chiswick high street. Staff always helpful. Rooms very high standard as usual

"Very convenient and comfortable hotel"

626DandA626, Reading, United Kingdom 29/04/2018

The position and parking at the hotel was ideal for attending a friend's wedding activities. Staff were extremely friendly and helpful with local advice and assistance. The ground-floor king sized room was spotless and much appreciated by two oldies with some mobility problems. Breakfast was excellent. We'll be returning.

"Easter Break"

Kevin D, Ilkeston, England, United Kingdom 25/04/2018

Our first stay at the Best Western, Chiswick over 3 nights during the Easter Bank Holiday. On first impressions when you enter the reception the hotel is good, it's very clean and quite modern. We thought we were staying in a room within the main building, however we was informed we were around the corner in a flat! At first this didn't sit well with us and as it was raining we thought we would have to walk from the main car park in the rain to our room, fortunately you could actually park direct outside the door. The room was very clean, the wall mounted TV was quite small but not an issue for us, a walk in shower which suited us and a very bright and clean bathroom. The Hotel is Central to Chiswick with many Bars, Cafe's and Restaurants to choose from. There are several Tube Stations in easy walking distance to use to commute on a short ride to Central London. We are looking forward to returning and spending our New Years Eve here. Well done to the Management ??

"Good bur unsettled sleep"

Stephen W, Darwen, United Kingdom 25/04/2018

This is the first time I have stayed at this hotel but having a meeting in Chiswick I thought I would try it especially as it had car parking. On check in I was surprised that it did not do food in the evening and that I would have to go out, having driven a long way I didn't particularly want to have to go and find somewhere to eat, although there were a number of places in the vicinity of the hotel. I had requested a quiet room and was given one facing a main road, the receptionist changed it for a quieter one round the corner, I was in the annexe, but the stairs were right above the double bed and the occupants above, whilst not being noisy, did wake me up, going upstairs and the floor above creaked, I could even hear one of the occupants snoring and had to fond some ear plugs ! I had a poor nights sleep. The buffet breakfast was very good and if I could get a better, quiet room, I would use again as it was good value for money.

"50/50 There's quite good, and very very bad"

Morser221, London, United Kingdom 23/04/2018

Finding the hotel is easy, with parking available at the front, and rear. There are limited spaces, and clearly, if the site was full, this may be an issue. The hotel is well located, and represents quite good value for money. On site, there is a restaurant which is used for breakfast only. Reception is 24/7. The front of house are welcoming and friendly. Check in was good. The outside areas are reasonably clean, to the main hotel, however, the patio area at the annex is anything but. Clearly shared with the service team, containers of dirty sheets are left out, empty glasses and bottles are everywhere, and it's not clean at all. Such a shame. I had a single room - which, despite other reviews, wasn't so small. It was a well appointed room, set out well. An initial inspection review appeared ok, but, a deeper look unearthed that this room hadn't been cleaned properly - ever. Urine stains around the rear of the toilet seat, and dust on top of the wardrobe, Housekeeping are doing a rush job here, The TV unit has cables hanging loose, quite unsightly. The bed provided an excellent nights sleep. The room was in the annex, and rear facing. It was quiet, and peaceful. I am sure the squeaky floorboards in my room would have caused an annoyance to those below me - but - this is an old building, renovated, and, well, the squeaks didn't bother me. My morning shower became ice cold after covering myself with soap. I had no choice to continue showering with cold water. Not nice at all. Calling reception, they said they would reset the boiler. Too late. I've had to endure this. Breakfast was good, with a choice between continental and fried English. I left my room for a day of work. On return, the room had been made up - however, refreshments hadn't been replenished. Most disturbing of all, my luggage appears to have been rifled through. There were no valuables left in the room to take, but, it was very clear my bag had been 'Searched', the same applies to my wash kit in the bathroom. I don't say this lightly. It's a serious allegation, however, I am very particular on my kit. Everything is placed in a certain way. It's habit, and it's the same in every hotel. Everything had been moved - and clearly gone through. I feel if there was cash and jewellery, a proportion may have been taken - but - I'm not stupid enough to leave this lying around. Really bad feeling about this. With a little care, and tighter control of procedures, this hotel would get an excellent review. I encourage management to focus on the good, and improve rapidly in the failings. Making the site as it once was when it was last renovated. I wouldn't avoid this site - but - I would act with caution.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Morser221 We most appreciate you taking the time to leave valuable and detailed feedback, we have taken your comments on board and will investigate some of your points raised - rest assured corrective action will be taken with regards to cleanliness of rooms. Unfortunately, as you may appreciate on rare occasion there can be the odd mechanical or technical failure with hotel systems, in this case the boiler which meant a reduced supply of hot water throughout the building that morning, we apologise for any inconvenience caused. Whilst we also appreciate your kind words about our staff it is with regret we must disagree with your assertion that "my luggage appears to have been rifled through". Such remarks are unwelcome and if you felt this was the case it would have been wise to have informed a member of staff who could have followed up promptly on the matter. We have recovered many items over the years including valuable jewellery and cash and have never received such a complaint. Thank you for your feedback once again. Regards Management.

"Very good hotel , efficient,friendly great value."

128eagleye123, Bath, United Kingdom 22/04/2018

We stayed for just one night. The hotel staff were delightful from reception to House cleaning. Parking was convenient behind the hotel. A buffet breakfast was very good - the only criticism would be that they need more staff to clear tables and more comfortable pillows otherwise bedrooms were good but two chairs were badly worn and needed replacing.

"Fantastic customer service"

Klarusia, Leicester, United Kingdom 22/04/2018

Very helpful and attentive staff. Clean and fantastic shower. Very pleased with a lovely weekend in London. Would recommend it and will be back. Had no breakfast as too many nice places in High Rd. Unexpectedly had to park a car for a couple of hours and there was no problem to park just outside the hotel.

"If you like petit, you're in for a treat"

fiona_long1, London 18/04/2018

Lovely hotel with friendly staff. Very clean and good decor, however, they have eeeked every bit of space out of this building with the single rooms having single beds and not much else. If you were to stand in the middle of the room you could almost touch both sides. A colleague had a small double which practically touched both sides of her room (not much chance of falling out), another colleague had a basement room with no wardrobe, just coat hooks, and the sink was smaller than a cloakroom sink -tiny, was also very dark and gloomy. Breakfast was good enough, with good choices, though the sausages didn't look cooked, they tasted ok. Saying this, a good, clean all round hotel with free flowing tea and coffee facilities. A pleasant stay.

"Mr Slater"

Andrew S, Herefordshire, United Kingdom 16/04/2018

There were 5 of us booked into 4 rooms, The hotel is lovely with a very efficient team who looked after us. Breakfast was very nice with plenty of choice served in the conservatory. Overall a great hotel in a great location with free car parking.

"Expensive for the size of the rooms"

User 13/04/2018

Average hotel, lot of street noise and the room I got was tiny, smaller than my car .. Bed was really uncomfortable to the point I got about 3 hours sleep and I basically live in hotels. Wouldn't risk going back.

"Comfortable Stay"

User 09/04/2018

We enjoyed our 2 night stay. We have been several times before but not for a while. The extended hotel and the face lift we liked a lot, our room was good although a little small, beds were comfortable and we had everything we needed.. It is Convenient for us as there is a nearby tube and a village feel to the High Street and some good restaurants if you want to stay local. Thank you.

"Excellent Service and Rooms "

Gandalfquest, London, United Kingdom 07/04/2018

My friend and I arrived very late and were given our room in no time. The night receptionist was very professional and responsive to our requests The room was clean and up to standard. I would highly recommend this hotel.

"Super comfortable and service focussed"

User 05/04/2018

Nice location in Chiswick, close to a x2 tubes. Rooms are contemporary, quiet and very comfortable - all you need. The staff are very accommodating, friendly. I travel a lot on business and I enjoy returning.

"Good hotel at a good location"

Raf K, Ghent, Belgium 02/04/2018

Happy with our stay in Best Western Chiswick Palace & Suites. Friendly staff, good location at 5 minutes from the underground station Turnham Green from where you can easily reach any location in London (and the airport London Heathrow). Quiet location. Lots of nice restaurants very close. Nice clean and modern rooms. Good breakfast.

"Stay in Chiswick"

User 31/03/2018

Throughly enjoyed our stay great location in Chiswick, staff every friendly, accomadating giving good service. Giving easy access to Chiswick high street. Will stay again on our next vist to explore Chiswick.

"Good location, clean comfortable beds"

travelled m, St. Albans, United Kingdom 31/03/2018

Our twin room was a bit of a squeeze. It was difficult to walk around the beds. Room was clean, shower nice. Great to have shower gel provided. Coffee machine in the foyer a good idea. The hotel is in a good location for getting onto the M4. Highly recommended café directly opposite the hotel is called Angies Little Café - does good breakfast, brunch, salads.

"Happy Family of 5"

sarahbird1403, Liverpool, United Kingdom 30/03/2018

Great hotel - clean, modern in an ideal location 5 min walk to district line station about 30 mins from main London attractions - Chiswick lovely safe area shame we didn't stay longer to explore bars restaurants and shops that all looked great.

"Value for money, and parking a bonus."

Sunlovers50, Southampton 29/03/2018

Stayed here for 2 nights, as we were celebrating our Wedding Anniversary, and had booked to go to Olympia Ideal Home Show. The hotel staff were very friendly on arrival, and we stayed in the Annex, adjacent to the Hotel, the room we had was very clean, and although small had everything we needed. The bed was too hard for our own taste, the breakfast was very good with a good selection of food. It would be nice to have the option of an evening meal, maybe in the future. Glad we reserved our car space, as the parking is limited.

"Wide variety of room quality"

copt-elm-guy, Cheltenham 29/03/2018

I have stayed here on a number of occasions because it has a car park and is very local to one of my places of work. Firstly, make sure you are allocated a room in the main building: there is an annex where the quality isn't as good (unless they have recently improved the annex rooms). Secondly, make sure you book a car parking space if you need one. Increasingly frequently the car park is full if you just turn up. Thirdly, the heating is set very high, but you can turn down the radiators and towel rails manually if you prefer not to sleep in a sauna! Finally, I find the pillows too hard, but I haven't found it enough of a problem to actually ask if they offer a softer alternative...

"Good value, great location & on site parking"

moodyivan, Birmingham, Alabama 27/03/2018

Chose this hotel for it's location and that it has on site parking. Was driving to different venues around London at night, about an hour each way and it was great having the parking. During the day the hotel and area were quiet enough to sleep undisturbed. Plenty of very good restaurants, pubs and bars within a five minute walk. Quick walk to underground and short hop to central London. Very clean rooms, albeit, quite small, but with private bath. Friendly and helpful staff. Save the money on the breakfast and eat at one of the local places.

"Varied standard of service"

goldeneye2, Bristol, United Kingdom 22/03/2018

On our first arrival we were greeted by a very friendly and helpful female receptionist. She also mentioned the hotel was due to be awarded a Four star status. We were pleased to hear we had been upgraded to a superior room. The room was clean, bed was comfortable. Though there was a very loud humming noise coming from outside. It was impossible to sleep. I went to the reception desk to complain and asked to move to another room. The friendly female staff had been replaced by a stone faced Duty manager, who said the hotel was full. I explained the problem and a maintenance staff accompanied me to the room to investigate the issue. He heard the noise but couldn't find out where it was coming from. So he went outside the building to investigate. After over half an hour I called the reception desk to check the progress. This time the Duty manager and the maintenance staff came in the room together. Both heard the noise but still couldn't locate the source of the noise. The maintenance staff started using swearing words when talking to the Duty manager. Which was totally unprofessional in front of hotel guests. A while later they couldn't solve the issue and suddenly a room was found, so that I could swap. Although the room was clean, the set up wasn't quite Four star standard. Just two beds being put in a large sitting room. The bed was comfortable, bathroom was clean and warm. Plenty of hot water. It is let down by the varying standard of service. For a hotel going to be awarded a Four star status, I would expect much higher standard of service and room quality.

"Excellent value"

User 19/03/2018

Greeted by Friendly staff, was put in the annex which turned out to be excellent it was a warm and clean room close to tube .No noise .stayed three nights and could not find fault with anything would definitely go back

"Great value in excellent location"

davidiom2018, Isle of Man, United Kingdom 19/03/2018

I stay at the hotel on many occasions for a mix of business and meeting my son who is studying in the area. I always get good value for money and Chiswick is a great spot with a 'village' feel to it yet only a few stops from Central London. The Assistant Manager, Soren, is extremely personable, welcoming and helpful.

"Friendly staff, clean and good location "

stewpotUk, uk 18/03/2018

We stayed for one night. We had 2 double rooms booked. The hotel is easy to get to from the tube and is appealing from the road. We were welcomed by the deputy manager. He couldn't do enough for us and was incredibly helpful. The hotels public area are all clean and modern. Our room was small and a little disappointing but it wasn't expensive, had everything we needed and we both slept well. Our friends room was bigger than ours. We only found out today that their radiator hadn't been working and they were cold. They reported it on the saturday night before we went out but it didn't get sorted. shame really. however we would stay again.

"Perfect for an overnight stop"

condenastbabe, London 18/03/2018

I had first been to this hotel for a small conference so when we needed an overnight stop in Chiswick, we were able to take advantage of a great offer (on a Monday night) and had a lovely room in the annexe which offered its own front door just off the side road. The room was clean and well laid out and really fit the bill. Tea, coffee and biscuits were provided. We were also able to find a space in the car park. It was an easy walk to Turnham Green Terrace for something to eat. Breakfast was available but we chose not to indulge. We would certainly recommend the hotel and, for visitors to London, the access to Central London by tube is easy.

"Very clean hotel - nice location"

biglee33, doncaster 15/03/2018

This was out 3rd visit here. And it works for what we need. its very clean and well looked after. Staff do fix issues you may have which is another bonus. Its off a busy road so can be awkward to pull in while rush hour is on, unless come from the other direction then your fine. parking is good for £12 and your space awaits when you arrive. not yet tried the food. most rooms are spacious too. I will stay here again, i just like the clean and fresh environment

"Great service and rooms"

schwarzerjohanes, Plymouth, United Kingdom 12/03/2018

Our company booked some rooms at the ChiswickPalace for Hotelympia and all pleasantly surprised. Very professional and courteous staff at the front desk, Ramona was highly efficient and upgraded mine and colleagues our rooms at checkin. Breakfast buffet had good range and yogurts with different flavors. Would highly recommend

"Lovely hotel near Turnham Green station. Lots of restaurants on main road. Room clean and beds comfortable."

Seoklowli, Bradford, United Kingdom 12/03/2018

Good value for money. Including car park on first come first serve basis. Room clean and bed comfortable. Near tube station. Lots of restaurants and shops nearby. Feel safe to walk on the street at night. Near to Thame River and Chiswick House. Will come again.

"Trip to Olympia, and viewing local historic sights"

jarmario05, Chelmsford, United Kingdom 07/03/2018

Wonderfully helpful staff, room far too hot (84) a flat top sheet would have been useful so we could discard the divet. Breakfast lovely, location very good, nice area. Hogarth,s House, Chiswick House and Park and river within 15 mins walk. Plenty of restaurants close by. Limited parking, was not aware you could book this ahead of arrival.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear jarmario05 Thank for your review. We are thrilled you had an overall enjoyable experience with us and your comments regarding our "wonderfully helpful staff" are most welcomed. We are sorry to hear you found your room to be "too hot", did you manage to alert the issue to a member of our team? We would have been more than happy to help you adjust the heating control from the radiator and resolve the issue. We hope to welcome you back soon and please contact us directly and we will look after you. Kindest regards Management.

"Stay at Chiswick Best Western"

d0ughunter, Greater London, United Kingdom 04/03/2018

Great place to stay. Small issue when checking in was resolved promptly by Soren the Deputy Manager. Very friendly and helpful team. Room was of exceptional standard. Great location as well. Highly recommended.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear d0ughunter Thank you so much for taking the time to leave positive feedback. It is so rewarding to hear when we have exceeded our guests' expectations and that Soren, our Deputy Manager went that extra mile to resolve your query. Our team have been trained to the highest standards in customer service excellence and we strive to achieve that warm home-from-home feeling for our customers. Thank you once again, we look forward to welcoming you back very soon. Kindest regards Management.

"Beautiful hotel"

penelopec882, Farmington, New Hampshire 03/03/2018

Clean, fresh and very cosy I really enjoyed my stay here! It's beautifully decorated and clean and the staff where lovely! Will definitely return and recommend to friends great price great location!!!

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear penelopec882 Thank you for your wonderful review - we are thrilled to hear you a great stay with us and that you found our staff to be "lovely". We will share your feedback with all concerned team members. We hope to welcome you back to Best Western Chiswick in the near future. Kindest regards Management.

"Surprise upgrade and lovely area"

Ando60, Bromsgrove, United Kingdom 01/03/2018

Very welcoming staff on arrival and surprise upgrade to larger family room in lovely old house that is part of the hotel. Right on Chiswick High Road but it was quiet throughout the weekend and is a terrific area. There were lots of nearby restaurants and bars to chose from. We enjoyed an evening meal in a Turkish restaurant Citrus & Spice followed by a very good beer in nearby Italian craft ale bar The Italian Job. The following morning a five minute jog led to the Thames and a nice riverside path towards Richmond in one direction or Hammersmith in the other. Perfect way to run off the previous night's calories in preparation for the good buffet breakfast.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Ando60 Wow, what a lovely review! We are thrilled to hear you had a wonderful experience at Best Western Chiswick hotel and that you found our staff to be "very welcoming on arrival", this is exactly what Best Western Chiswick is all about and we treat all our customers with a family-like approach and create that warm home-from-home feeling. Your feedback will be shared with all concerned. Thank you so much once again, we look forward to welcoming you back in the near future. Kind regards Management.

"Regular guest"

BevJCoop, Kidderminster, United Kingdom 26/02/2018

We stay at this hotel regularly due to location and parking facilities. Easy to get into the city by tube, Chiswick is a lovely area with several restaurants and inns. The hotel is decorated to a high standard, rooms are well equipped, and facilties are modern. We recommend guests make their personal requirements known to the hotel as rooms differ in size (and therefore associated bathrooms) and may be located in the roof area (sloping ceilings)

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear BevJCoop Thank you so much for such a lovely review! It is so rewarding to hear when we have exceeded guests' expectations, especially our most loyal customers like yourself, your feedback will be shared with all staff. We look forward to welcoming you back soon and please book directly with us for your next stay. Kindest regards Management.

"night out in west London"

majawaan, Chalfont St Peter, United Kingdom 18/02/2018

Weed been to the Orchids at Kew Gardens and had tickets to a show at the Dominion Theater the following day, so an overnight-er made sense. Escaped from the kids and a chance for some us time. Great trip. Hotel staff where very accommodating. We stayed in the Levi's Room, so we had our bed side bed ;-). very comfy bed and snuck a few beers down from the bar. totally enjoyed...

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear majawaan Thank you for taking the time to leave a positive review! We most appreciate your comments and are thrilled to hear you had a wonderful stay at Best Western Chiswick. Your comment that "hotel staff were very accommodating" is exactly what our team strives to achieve and more. We look forward to welcoming you back soon and please do contact us directly for your next booking. Kindest regards Management.

"Noisy with small rooms"

peggy p, Athens, Greece 17/02/2018

I travel a lot due to my work. I think that I am rarely that surprised by the rooms of my hotels.: this one was far too small! I could not even leave open my suitcase... Small - and noisy, as I could clearly hear all the noises of my.... co habitants in the same building. / I stayed at the new, external sector. Very poor breakfast... Polite employees and good room service

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear peggy p Thank you for your review. We are most surprised and disappointed to read your comments and would urge you to contact us directly. We have attempted to contact you now in order to offer a resolution - we want you back and look forward to hearing from you. Kind regards Management.

"Good hotel"

paultaylor666, Dorset, United Kingdom 17/02/2018

This is a hotel in a good location to central London. Only a ten minute walk to tube station. The room was of a good standard, They do provide breakfast for a extra charge. There is limited parking on site, overall we would recommend this hotel.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear paultaylor666 Thank you for your positive review. We are most pleased to hear you had an overall great stay at Best Western Chiswick, we look forward to welcoming you back soon. Kindest regards Management.

"Good clean rooms, good value for money"

101dot, Eastbourne 16/02/2018

We stayed for a night having visited the Natural History Museum one day at Kew Gardens the next. This was an ideal location, equally distant from each. The room was large and clean, the beds comfortable. There is a car park at the rear which provides a convenient, safe environment to park. The hotel is situated close to local shops and restaurants, including a Sainsburys Local.

"Overnight to go to appointments "

Thanet48, Margate, United Kingdom 15/02/2018

A great hotel. Reasonable price. Disabled parking. Great breakfast. Very clean. Well presented Helpful staff. Good central location and good transport links. Would recommend for a West London hotel. Xxxx


User 14/02/2018

We have stayed here several times now and cannot fault it. The deputy manager, Soren, is brilliant and will go out of his way to help you. There is free parking, you can easily walk to the underground tube, and we paid just £80 for the night.

"Best Stay Ever!!!"

SHA-RYAN, London 12/02/2018

So I stayed here from 10th Feb-11th Feb and I stayed in one of the Suites/Studio flats that they have within the hotel as there was going to be quite a few of my girls staying also. OMG!!! It was lovely..... It was my birthday weekend so the guys at the hotel had decorated the whole studio with balloons, cake and I even got my first birthday card from the hotel! Room was lovely and clean and the added extras that they did for me was such a lovely surprise! Would definitely recommend staying here and the next time I need to stay in Chiswick I'll be coming back! Thanks Best Western Palace for making my birthday a memorable one! :)

"Brilliant stay "

M D, Newcastle, United Kingdom 12/02/2018

Stayed here for two nights in January. We had two rooms for two couples and we had two rooms on the same corridor which was handy. The rooms were nice with a modern, clean bathroom. The hotel was very well presented and looked impressive when we first arrived. It is in a good location, not far from a tube station. We had breakfast on both mornings and it was lovely. Lots of options, cooked or continental. The price was very reasonable for such a lovely hotel. Will definitely be returning.

"A very pleasant experience and good value"

MHandAH, Doncaster, South yorkshire 06/02/2018

This hotel is excellent value for money. Only a ten minute walk from the nearest tube station, and Chiswick is an excellent location for eating out. The staff were always faultlessly polite and helpful, and the breakfast was plentiful and of good quality. Our double room was quite compact, especially the bathroom, but was well appointed, comfortable and quiet.

"comfy, useful, nice team"

noeliadegea, Barcelona, Spain 06/02/2018

The hotel is comfortable and useful to stay at London. Fair prices and very nice team. Well located, about 10 minutes walking form Turnham Green Underground. The neigbourhood is very nice. We will repeat.

"A Good Value Option!"

Movingmike, Bridgend, United Kingdom 04/02/2018

As far as London prices go, this is a very good value hotel. The room we had was compact but had a double and 2 singles beds. It was clean, although you could hear people walking around in the room above. We enjoyed a good value breakfast, and took advantage of the free car park. Would recommend for a 1 - 2 nights stay.

"What a great little hotel!"

mych79, Bournemouth 04/02/2018

We found this hotel for about £56 on and wasn't expecting much. When we got in the place, the decor was fantastic, really contemporary grey, white and black. Big mirrors on the wall and an open lobby area, there was free tea, coffee and hot chocolate in the lobby too. Soren who was the manager for the evening was fantastic! Super helpful, engaged and energetic. We paid only £12 to park overnight, when we went out the next day Soren the manager let us leave it car there whilst we went out into London. The room was nice too, the air con worked as it was a chilly night it warmed up the room quickly. The bathroom was very clean, the shower was wonderfully powerful and spacious too. The only thing was that the room above us had very noisy floorboards, it was like the person above us was falling over all the time ha ha. I would definitely recommend this hotel to anyone.

"Excellent Stay"

MayMay66, Birmingham, United Kingdom 29/01/2018

Staff were very pleasant and very attentive noticing if you were unsure of something before you asked for assistance. The hotel was extremely clean. Very close to tube station. Lovely breakfast. Very comfortable room

"Very good"

Nick H, Swindon, United Kingdom 28/01/2018

Nicely appointed room with excellent bathroom, large fluffy towels on a warm radiator. Power shower, in a spotlessly clean bathroom. The showers are noisy, and will disturb other guests late at night. Room 114 also had some strange vibrations, from external fans of some sort ; so I had a micro ~ massage, a vibrating bed for the night. (it was quite nice actually and I dropped straight off to sleep) Reception was slick, polite, friendly & professional. I always look forward to staying at a Best Western (except the one in Lowestoft) Breakfast is always good..... And this one was no exception. Recommended, go and enjoy

"A Convenient Location for Business or Pleasure"

sim0n705, Launceston, United Kingdom 26/01/2018

The hotel is excellent offering B&B and complimentary coffee all day (and night). It is well situated to allow the weary traveller an opportunity to avoid a gruelling car journey into central London by parking up and taking the tube. The location offers plenty of choice for eating out from fast food to a variety of good dining. If you cannot find something you like here, stay at home. Most importantly to me, a hotel can only ever be as good as it's staff make it. Every time I visit, and it is now frequently, I feel as though I am at home. Everyone tries their utmost to make your stay a good one and nothing seems to be too much trouble. It is convenient to the tube and M4 as well as a the previously mentioned good supply of local restaurants. Too good to be true? I think not! I might be easy going but now when I turn up more often than not it is with doughnuts for their hard working team.

"Great Hotel, Great Staff and Great Location!"

274richard, Liverpool, United Kingdom 25/01/2018

This is a great hotel because it is simple to reach via the M4-M25, right in the hart of Chiswick on the outscirts of Hammersmith & Fullham . I stay here all the time both for bsuiness and day trips as you can catch the train or underground directly to anywhere in London very quickly. Parking is at the hotel, if you dont like the stress of the city but need to visit clients or go for a days outing, this hotel is a great choice. Always busy so do book in advance!

"Gem of a Hotel"

wakerleyjohn, Suffolk, United Kingdom 25/01/2018

Needed a hotel to stay in as I was only in London for a day and was recommended this by a friend. The rooms were very comfy and clean. Very close to the tube which is always a plus. Breakfast buffet was wonderful.Very friendly and attentive staff. Alston, the member of staff who checked me went out of the way to help. Will definitely stay here again.

"Absolutely fantastic"

petesamp78, Staines, United Kingdom 24/01/2018

Was happy to once again to check in to my favourite hotel As always, great service and supportive staff and service. Neat and clean rooms, good breakfast and nearby all public transport. Highly recommended.

"Excellent location for exploring London"

maggie g, Caerphilly 23/01/2018

We just stayed one night but were able to leave the car their while we were out sightseeing the following day. It's only 10 min walk from Turnham Green Tube. Easy place to find once you drop down from the motorway into Chiswick. We were allocated a room at the front of the building by the front door which at first we thought might be noisy - we were wrong. The room was spotless and the beds very comfortable. Everyone was commenting the next morning about a storm that kept them awake that night ........ Not us we slept like tops, no traffic noises, door noises, or weather noises. Infact we would book that room again. The Buffett breakfast was at an additional cost and beware!!! If you book through booking breakfast is more expensive then if you book it at the hotel. We had a perfect stay, plenty if restaurants etc close by fir an evening meal. We chose the Thai Restaurant just down the road and had a fabulous meal. Can't wait to return.

"Well located, very comfortable, and a very pleasant stay"

User 22/01/2018

Where to start ? Well, having purchased tickets for some west end shows, we needed somewhere decent to stay, onsite parking, close to transport/tube links, and NOT in central London (avoiding congestion charge). This place fitted the requirements on paper, and was subsequently booked. On arrival, having driven 300 miles from home, the place was relatively easy to find. There are two buildings (linked at via short pathway at the rear of each property), with parking available at the rear of the main building, and at the front of the second building. We were allocated our room at check-in, but as this was located on the ground floor at the front of the building, we requested an alternate room. This was sorted without issue, and we settled into our room in the second building. The room was clean, fresh looking, TV, tea/coffee facility, safe, hair-drier, case stand, and the bathroom was equally as good with tiled walls and floor, with large shower cubicle. Breakfast was available in the main building but we didn't bother with this, so won't make any comment. Our room was cleaned each day, fresh towels, bed made etc. so not complaints there. if I did have a complaint it would be that the bed wasn't as comfortable as I would have liked, but the perfect bed is always the one you left at home, and so I wouldn't mark this place down for that. The building is located about 10 minutes walk from Turnham Green tube station, passing several shops, bars and restaurants on the way, with others further up the main road. The tube journey into central London takes around 30 minutes. So would we stay there again ? That would be a resounding YES, without a doubt.

"Excellent stay"

Carolinemv89, Manchester, United Kingdom 12/01/2018

I guess there isn't anything particularly special about the hotel; what makes it so unusual and great is as it should be! The hotel is in a nice area, close to transport and shops, bars and restaurants. We stayed their after flying into Heathrow because it was cheaper than the airport hotels and avoided the rip-off Heathrow Hotel Bus charges. Check-in was great, quick and hassle free. They had kindly collected a parcel for me and put it to one side. The rooms were really clean and spacious for London, with all the amenities you require. The breakfast was excellent with a great selection. All of the fixtures and fittings in the hotel are new/well maintained. There were no 'scruffy' areas and I think that makes a real difference. Most importantly, every member of staff we dealt with was really polite. They seem to work like a big, but professional, family. I like how there were some tradesman doing some jobs at the hotel and asked if they could have a coffee - the receptionist replied 'of course!' which I just thought indicated their friendliness extended beyond paying guests. It's a lesson in how hotels should be run.

"Exceptional service and practical rooms"

User 10/01/2018

Company booked this hotel for local contract and as one would expect for corporate short stay has all facilites required, comfortable night sleep, good size rooms and free wifi. Breakfast was a cheap add on at 7.50 with highly attentive and friendly reception staff

"The unlimited complimentary coffee machine at reception was very welcome"

User 09/01/2018

We stayed 3 separate times over 3 weeks and each time we were greeted warmly, had a reasonably spacious room which was serviced very promptly each day. The ensuite had plenty of room and the hotel is well placed for the Chiswick High road, Hammersmith and the A4

"Very small nice hotel room"

James9marshall, Sheffield, United Kingdom 09/01/2018

We stayed here for one night in the cheapest option room which was situated in the back building of the hotel which is away from the main building. It's a short walk and this wasn't an issue. Parking was a bit of a fuss trying to get through a small passage but there was plenty of space. The actual room was nice and clean but very small! The only issue we had was that there was no hot water which caused us to change rooms in the morning to have a shower. We were given a discount on next return but probably won't be hurrying back any time soon.

"Ideal for two families in the suites"

Anvee, Exeter, United Kingdom 08/01/2018

Lovely two big rooms with a little corridor between, for use of son and family and the other room for myself and husband. Very clean, but hot - we could not seem to cool the room down even with window open and cold outside. great access for tube station. Easy to get into London. Chiswick High Road very pleasant area with plenty of shops, pubs and restaurants. Staff friendly and helpful. Breakfast had plenty to offer.

"A great find!"

mcurtisclements, Cardiff, United Kingdom 08/01/2018

So glad I stumbled upon this hotel when booking a family London break, from the time of booking right through to end of the stay we found all staff extremely helpful. I booked direct with the hotel and spoke with the manager who offered great customer service. On arrival at the hotel we were pleasantly surprised at just how lovely it is. We were allocated the studio room which was amazing, modern, spacious, ideal for a family of four. The reception area and breakfast room was also very pleasant and breakfast was very good, a great selection of fresh food on offer. Great price for a very good hotel, ideally located for exploring London, being only a few tube stops away from usual tourist spots with the added benefit of free parking. Will 100% be using this hotel on further London trips.

"Experienced Hotel Guest here for the second time"

gordon664, Glasgow, United Kingdom 01/01/2018

This is the second time I have stayed at this particular Best Western, the brand which is very quickly becoming my group of choice. On each occasions the staff have been extremely welcoming and attentive, with very good local knowledge. The location for anywhere in Central London is very good as there is a tube station within a very short walking distance, from where you can link up with any tourist or business location. It has a small carpark and is surrounded by some very good places to eat, with a great choice of food types to choose from. There is a similar choice of places for a drink and relax. On my first stay I was upgraded to a very spacious room, where the décor and design was exceptionally good. This time I had a standard double room, which was not quite the same standard, but still very good. The atmosphere is very relaxed and unimposing in any way. I felt very comfortable coming and going to my business meetings and going out to eat in the evenings. If the location is right for your needs I would certainly recommend you try it. I will go again.

"Friendly staff, rooms very clean, nice place"

marqui251994, Oviedo, Spain 31/12/2017

We went to see the Christmas spirit of London and we found this hotel at a very affordable price. it's a bit far off the main streets but with the underground connections you arrive in no time so its not a problem. the good thing was it is in a quiet location and a very pretty house. the rooms are very clean, the bed is cozy, the staff are very helpful, breakfast had everything you need to start a new day in big london, Excellent!

"Friendly & helpful staff , good price , clean hotel"

User 28/12/2017

Modern , clean , breakfast wonderful , I would highly recommend this hotel , my second visit and still as good as last year , close to tube station , parking my car was very convenient . I was great full for that coming from Birmingham it's great help .

"Very friendly staff and great beds!"

Wendyvl75, Belgium 27/12/2017

The room was modern, clean and the beds are great. The bathroom is a bit small but very clean and new, great shower. Breakfast was ok but the bread and pastry should be more fresh. Location is very good, a quiet area and public transport a few steps away. The staff is super friendly.

"Friendly stuff, cheap and clean hotel"

User 22/12/2017

This hotel is located between 2 station of the District line and is relatively close to Hammersmith. There are also a few bus lines stopping nearby to various destinations. The hotel is relatively cheap, clean and the stuff is lovely and helpful. The breakfast is decent too. Also there are a few quality restaurants around.

"best western"

o_greeone, Doncaster, United Kingdom 22/12/2017

just got back from a weekend in london and stayed in this hotel..the rooms were modern,light and wonderfully clean..the beds were so comfy..all mod cons and a wonderful welcome gift..i would definately recommend this hotel.. not far from stamford bank tube station(a short walk)

"Friendly Staff and cheap hotel"

User 21/12/2017

Convenient and cheap hotel close to the centre of London. Large, clean rooms for 2 people and we were both very happy with our accommodation. The breakfast could have been better though. As it is it felt a bit sparse.

"Friendly and helpful staff, spacious and clean room"

Donia_Elisabeth, London, United Kingdom 20/12/2017

I enjoyed staying at this hotel. It was warm, clean, spacious and the staff were extremely friendly. They went out of their way to accommodate me and kindly moved me to another room away from the main street when I requested it. It's so refreshing to be greeted by friendly faces in the morning! They knew it was my birthday and handed me a lovely gift of toiletries to take home with me. The bathroom was spotless with a hot shower. I didn't get a chance to sample the breakfast but it looked like there was a lot on offer. I would definitely stay here again!

"family visit to London"

User 14/12/2017

clean room for 3 people, large beds, excellent breakfast, very accessible locality from metro, absolute satisfaction, balanced price / performance ratio nice service, just everything in perfect order :-)

"The perfect stay just out of the chaos"

j0annep3, Shrewsbury, United Kingdom 12/12/2017

I like this hotel, I have stayed a few times, the location is just far enough outside central London to relax but close enough for ease of access. This time we booked a King Room and were put in the annex, which is actually a house that is at a right angle to the main hotel. The room was a nice size in a private location, had a private access down the side of the house, so we could come and go as we pleased. Lovely bathroom and a great power shower. Only criticism would no drawers to unpack into, just an open front wardrobe and some shelves.


Tessa B, Andover, United Kingdom 11/12/2017

This hotel I use everytime I stay in London. It has parking, close to the tube so 30 min to central London. The rooms are always clean and comfortable. Staff and service is great. The rooms have got TV, Tea and Coffee facilities and great bathrooms with bath or shower. Towels are fresh as is the linen!

"Great hideaway"

Brian D, Llandrindod Wells, United Kingdom 10/12/2017

Easy to find, welcoming staff, room easily dealt with. Room larger than expected. Good range of facilities - shower, TV, hair dryer, lighting very good and all worked etc. Not much of a view but not that important. Bit of a noise from heating system outside but not that intrusive. Bed very comfortable. Room spotlessly clean with tea/coffee making facilities. Well carpetted room. Toilet/shower worked well; good range of toiletries & although small very well fitted out. Ground floor room & very quiet - excellent! Great facilities for a single room in the London area.

"1 night stopover"

TomSfield, Dorset 08/12/2017

Booked here through for a 1 night stopover after attending a gig at Shepherds Bush. Nice comfortable hotel, situated in Chiswick on bus routes with lots to do in local area. Great, helpful, friendly staff, we were upgraded to a larger room. Very clean, great breakfast, parking,will certainly stay again.

"Dont stay if you want to sleep later than 6"

User 08/12/2017

Got a small room in the basement which i dont really mind since i just sleep there and air was ok. However, the checkin was very unfriendly (night concierge) and did not give any information as you are used to. The biggest issue is the sound level in the hotel, you can hear everything what happens on the corridor in the evening since the doors have 2 cm gap to the floor. Worst however is the morning when u can hear everything that happens on the ground floor and it sounds like there would be furniture moved around. Breakfast is limited and tables are barely cleaned. All i all ever worth the price or this location

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Sir Thank you for your feedback. We are most concerned to hear your comments and that you had an overall negative stay with us, we would like to discuss further with you and perhaps offer a resolution to your complaint. Please do get in touch on the below email so we may have the chance to address your concerns. We look forward to hearing from you. Kind regards Management.

"good stay"

344darrylt, liverpool, United Kingdom 06/12/2017

checked in late at night -- very efficient - clean rooms - loads of tea / coffee / biscuits in the "kitchen" -- clean bathroom -- double bed and single bed --- everything really good -- following morning the breakfast was great - lots of choice -- guy on desk even came outside to show me where to catch the train -- would stay here again definitely

"Everything was great but in a small room"

angelosg26, Athens, Greece 01/12/2017

The hotel is great and in very nice location. The only not so good point is that some of the rooms are very small (i have stayed in 2 such rooms) and you feel like you don't have enough space. Other than that everything is really great and i would for sure recommend it to someone to stay there.

"Very nice, one small design issue. "

H T, Nottingham, United Kingdom 26/11/2017

A very nice hotel, clean, friendly professional staff, the room was spacious with everything you could need. Excellent transport links to central London and a lovely high street with lots of individual shops. Our only issue was the noise outside our room. We were on the ground floor and we think because of the tiled floor the noise outside, breakfast being set up, people coming and going etc was massively amplified. We have stayed here before in different rooms and never had this problem. The people were not being exceptionally noisy it's just the acoustics which created the problem. It would not stop us staying again, we would request a room on another floor.

"Very welcoming staff and a good quality hotel experience"

atraveller607, Nottingham, United Kingdom 24/11/2017

Very attentive staff who are very polite and helpful. Carried my bag to my room which was a very welcome service. Breakfast was very good quality and stress free. Room has air con which was welcome and bathroom was very modern and very clean. My only issue was the car park. It is free so that was a bonus but it is quite small and cramped. Once your car is in its a 90 point turn to get it out. I would advise getting to the hotel early to avoid this issue, Tube station is a 10 minute walk to the district line so quite useful. Main car park entrance is a bit hidden and is unfortunately on the corner of a junction so you may find you need to drive past and turn round to safety enter. Good wifi free in hotel

"Charming and clean"

marionvoyageuse2017, Lausanne, Switzerland 23/11/2017

Nice and charming hotel, next to famous studio Metropolis in London. Nice streets, many transports available, shops open 24hours. Hotel was very clean and people very helpful 24/24. Breakfast top! I recommend it 100%.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear marionvoyageuse2017 Thank you so much for your wonderful feedback. Our hotel is perfectly located in the middle of beautiful and leafy Chiswick with a wide variety of shops, restaurants and bars within walking distance. We thank you again and please contact us directly for your next reservation. Kindest regards Management.

"Mr W ."

Andy W, Lancaster, United States 23/11/2017

The Best Western Chiswick was a quiet, clean hotel with friendly staff and a warm delicious breakfast to start the day. Close to two district line tube stops meaning you can be in central London in about 20 minutes.all the shops and restaurants on the Main Street give plenty of options for dining and necessities. Our room was a two double, large updated bathroom and plenty of storage. I would gladly return in the future.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Andy W Thank you for your kind words and praise. We most appreciate your comments regarding our "friendly staff", "clean hotel" and "delicious breakfast". The hotel has recently completed a full refurbishment and new management and team in place, we are pleased to see such commitment and focus on delivering the best in customer service excellence has been exceeded. Thank you once again and we look forward to welcoming you back to Best Western Chiswick Palace in the near future. Kindest regards Management.

"Thank you!"

Melanie H, Oxford, United Kingdom 22/11/2017

Excellent upgrade Best Western thank you!after an exhausting few days of work! Clean, refreshed and welcoming. Staff always ready to help. Great breakfast in a light airy room. Enough parking. I will use this hotel again as long as my reward card gives me a discount, the room rate is still quite high.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Melanie H Thank you for taking the time to leave positive feedback. We most appreciate your comments regarding the hotel, staff and breakfast and will pass on your feedback to all concerned. Please contact us directly for your next reservation and we look forward to seeing you again soon. Kindest regards Management.

"Wow, wow, wow!!!"

User 22/11/2017

What a stunning boutique hotel located in the heart of Chiswick, totally unexpected stopover en route to Heathrow airport due to delayed flight using a secret deal offer online and it was the most amazing place to be at. They must have just put the Christmas lights up because the decorations and "Wonderland" theme were spot on and we hadnt seen this before at a London hotel. Fantastic buffet breakfast with warm kind and brilliant service from all staff. We will definitely be sharing our experience with family and friends

"Quick stop in london"

Scottmcguill, Flintshire, United Kingdom 21/11/2017

Lovely place and grate location. So easy to hop on a bus etc into the centre of London. Lots to do around hotel too. Friendly staff, good breakfast. On site parking and you can leave your car while you pop around London.

"Home from Home"

martynbevan1, Swansea County, United Kingdom 17/11/2017

I have stayed at the Chiswick Palace & Suites many times over the past 11 years. The Hotel is always clean comfortable and warm, and the staff are always welcoming and friendly. The location is ideal with plenty of bars restaurants and shops within walking distance. There is also easy access to all parts of London via Turnham Green tube Station located nearby. I stay here on business trips to the City and weekend breaks. It really is a home from home for my Wife and I.

"excellent room with friendly staff"

peterborough1234, Peterborough 16/11/2017

Stayed one night only but the room was perfect. Clean and all the areas we say seemed recently upgraded. Breakfast excellent buffet with good choice. staff perfect and helpful, Could not fault anything.

"London on a budget!"

JBKWitchampton, Witchampton 14/11/2017

Great hotel recently refurbished - free parking, good breakfast, superb shower and exceptionally friendly and helpful staff. A hidden gem for more or less central London. No doubt we will stay again!!

"Didn't expect or like our basement room"

User 13/11/2017

Decent value given how expensive London is but: - The bathroom smelled bad when we turned on the water in the evening - We (unexpectedly) had a basement room with virtually no light The hotel is 25-40 minutes from central London by tube.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Tiberius F Thank you for your review. We are disappointed to read your comments and would encourage you to contact us on the below email so we may have the opportunity to offer you a resolution. Most of our lower level rooms are enjoyed by customers who appreciate the bigger size and space and are surprised you did not feel the same. Please contact us on to discuss further and we look forward to hearing from you. Kind regards Management.

"Top Choice for us"

MarttiL-Finland, Southern Finland, Finland 11/11/2017

Room was very tidy and warm. The shower cabin was new and shiny. Everything worked fine. English buffet breakfast was excellent and tasty. Though the coffee could have been better. In the room the TV set was a bit small but working. The air cooler was also a good thing. To the wish list we would like to add a small fridge. The staff was very friendly and helpful. We got excellent service. We have stayed in many hotels in London. The staff in Chiswick palace is definitely the best. The Chiswick area is very nice. There are several good restaurants and shops at the walking distance. The Tube stations are near. You walk easily to the Stamford Brook or Turnham Green station. District Line takes you anywhere you like. The coach line 27 Chalk Farm is a good choice. Travelling by bus is cheap.

"Good choice In Chiswick"

User 09/11/2017

The Best Western Chiswick Palace and suites really exceeded our expectations. We needed a hotel with parking, ideally with good access to M4 and booked in for 2 seperate nights in the same week. We had one larger room in the annexe and then a smaller room in the main building. Be aware that the annexe building does not have a lift. Hotel is on a busy road but we weren't bothered by outside noise and we slept very well. The hotel has fresh, modern decor throughout, is clean,comfortable and very efficiently run. All staff were friendly and welcoming. Breakfast was good value, entirely self service with plenty of fresh hot and cold options. Great transport links - tube and bus nearby and a great variety of cafes, bars and restaurants almost on the doorstep. We will certainly stay here again when we need a London stopover.

"Fantastic Customer Service! "

sallyhall2015, Bradford, United Kingdom 09/11/2017

I didn't actually stay at the Best Western Chiswick Palace, but I booked on behalf of a colleague who was working in the area. Unfortunately there was a mistake with my booking and some confusion so he didn't end up staying but the hotel deducted the payment from our card. Upon speaking with the manager Soren, we quickly resolved the issue. I just wanted to say how helpful Soren was, he was very polite and understanding. Excellent customer service! Thank you.

"Hidden Gem"

Ian C, Rotherham, England, United Kingdom 08/11/2017

I had the good fortune to stay at this hotel during a business trip to London recently and was pleasently surprised by the price, staff, cleanliness, and service. The standard was way above my expectations for the price. If you want a knot hole to the west of London to stay at please do yourself a favour and stay here. It has everything around it that you could possibly need and is a good base for a visit. I

" Comfortable and convenient"

Niki T, Cardiff, United Kingdom 06/11/2017

Reception staff were lovely and friendly and were able to give us our two rooms next to each other and even an hour early. We were in an annexe and my room facing the room was very spacious and very clean. Towels, toiletries, hospitality tray and air con were all great. The only odd thing was that there were no bedside lights, so when reading before falling asleep I was in full glare of a ceiling full of spotlights, hoping no pilot would mistake room 67 for Heathrow. The double bed was huge and very comfortable. I know from previous stays that I prefer breakfast out of the hotel and there are plenty of places on the road outside. We like Outsider Tart a few metres away. We would recommend this hotel as very convenient for coming from the M4, parking onsite, a short walk to Turnham Green tube and lots offering options on Chiswick High Road. All in all it is good value too.

"Comfortable place to stay, plenty of evening eating options locally"

1968ajs, Milton Keynes 01/11/2017

Stayed here on business the room I stayed in was in the main building and was fine for the time I was there. My colleagues had rooms in a separate building and they had basement rooms which were not so good as they were a little tight on space. Car parking is pre-booked so make sure you do! Also entrance into the main car park is very narrow, so if you have a larger vehicle you may want to request parking around the corner in front of the separate building. Breakfast is self service and a good spread, there were no evening meals available and the bar is also the reception desk, that said there are plenty of eating choices very nearby so no excuse not to try them. All in all a comfortable stay, I would stay again on business but ensure I am in the main building.

"Weekend away"

User 26/10/2017

Birthday weekend away to see some sights, and this hotel provided the ideal base. Clean and tidy the double room was not large but was fine for the two night stay, and very well placed to jump on a tube into central London.

"Quite good hotel"

Thomas G, Köln 25/10/2017

Quite good hotel. Rooms well equipped, could be a bit larger. Coffee maker in each room. Hot breakfast. Friendly staff. Centrally located in Chiswick. About 25 min walk from Gunnersbury station. Lots of restaurants around.

"Birthday get together"

Olwyn H, Ipswich, United Kingdom 24/10/2017

We were in the rooms in the annex this time, sadly no lifts there. Rooms were comfy and other facilities good. It was nice and quiet at the rear of the property. Breakfast as always was good, with plenty of choice.

"Amazing Location & Super Friendly Staff!!!"

sam_parker36, Munich, Germany 22/10/2017

Was in London for a short leisure trip . Loved the hotel as they provided professional and really friendly service, especially the guy Alston at the front desk for his attentive service . Will definitely be back.

"4 days to check room for item of clothing left behind and no responsibility taken"

459bweldon, Norwich, United Kingdom 22/10/2017

Company booked over 20 rooms for 2 nights between the 18th and 20th of October. A couple of hours after checking out on the Friday I realised I had left an expensive jumper in my room so called immediately to ask to arrange for this to be posted to me which I was happy to pay for. I was told once called that any lost property is locked in the manager's office but that I would be called in the morning to let me know if it was in there. Of course i received no call the next morning and so asked to speak to the manager herself and was informed she had not checked for me and would call me back. Again, no call was received so I again called on Sunday and was told that they had "not had a chance to look for me" 3 days later! My guess would be that someone took a liking to the item of clothing and is not willing to take responsibility for it, so if you do not wish to have your lost property stolen do not stay here. I will most definitely be advising my company to not book here again!

"Andy Dono"

Andy D, London, United Kingdom 18/10/2017

Great helpful staff A mixed bag of stylish new rooms and some dated. Great location on Chiswick High Road , next to loads of bars and restaurants Join the rewards card to get free stuff and room upgrades

"Very nice hotel"

Martin Z, Mlada Boleslav, Czech Republic 18/10/2017

This hotel is in my opinion one of the best choices in London. The price is great and the location as well - it is right at the subway station on a line leading to Westminster and further on along the river. The hotel is clean and staff is friendly. The breakfast was very tasty and pretty much nothing was missing. The room was well also very clean and well equipped, but I have to mention how tiny it was...really it could have been the smallest room I have ever experienced. BUT it did not matter, if you go to London you spend most of the time away anyway, so you only get to sleep in the room and that was absolutely fine. The bed was comfortable, plenty of pillows to chose from. The area around the hotel is full of restaurants, but otherwise very quiet and safe. Over all this hotel happened to be a very good choice.

"Great location, very clean rooms & friendly staff"

Cmore66, Leeds, United Kingdom 16/10/2017

Great location with easy access into London. Have stayed many times rooms vary in size but always clean, can be a little noisy if you get a road facing room. The staff are very friendly and helpful. Breakfast buffet is good value especially if booked in advance, will return again soon

"Miss "

nsnadia3, London, United Kingdom 16/10/2017

Great hotel with really friendly helpful staff. Beautifully decorated modern and clean rooms. Rooms have good facilities as does reception and the location is great for getting around London. Can't recommend enough

"A good location to stay if you want to see London"

tandypartridge, Christchurch, United Kingdom 16/10/2017

We booked this hotel for two night stay to see parts of London it was in a good location, with parking. The tube is near by, so straight into London. The hotel was excellent, lovely clean and bright, the staff very polite and the room, although a little small, was adequate and clean and everything you needed. There was hot and cold food for breakfast, with plenty of fruit and juices to choose from and a lovely bright conservatory to eat it in. On the whole an excellent week-end. we would definitely stay again also recommend it to our friends.

"Well placed for a visit to London"

billgerrycampello, Alicante, Spain 12/10/2017

Set in leafy up-market Chiswick, this is a delight of a hotel. Some rooms can be a little small (and the bathrooms even more so and I agree with other comments re discount pricing for these) but if you want a clean, well priced and comfortable place ideally situated for the airport, the West End and places like Richmond and Kew as well as Westfield shopping centre all easily accessible by public transport then look no further. The breakfast buffet is good value especially if booked in advance. The staff are efficient, helpful and friendly

"Okay "

Robyn W, Mosgiel, New Zealand 11/10/2017

I stayed here on two occasions. On my first stay the room was what I had expected for a single room however on my second stay I was slightly surprised by the room I was given. Admittedly I checked in late however I did make my booking and paid for my room in August so they knew I was coming. The room I was given was newly refurbished however it was in the basement and only had a window at ceiling height. The room was absolutely tiny and bring underground was claustrophobic. Had I had my large suitcase with me (fortunately it was at my sons house) it would not have fitted in the room! The bed was also appeared shorter than normal to fit in the room as my feet kept hitting the wardrobe. I rang to see if I could swap my room but was advised it was not possible. Fortunately the next morning another room became available otherwise I would have checked out. I definitely think the basement room should be at a discounted price and you should be advised of this at the time of booking. Had I known this, I would never have booked it!

"Mixed bag "

User 09/10/2017

Room and ensuite were of good quality. Whilst we were in the annex, it was a characterful building and had parking, a bit of a bonus for London. The staff in reception were friendly and helpful, although I would say the breakfast staff weren't particularly good with any request for menu choice. We had to select the best of the items from the breakfast buffet, some proved not worthy of finishing and noticed that other guests were making the best of certain items ie bacon sandwiches. Our room cards didn't work and we had several visits back across the courtyard to reception. Would we go back? Probably not, however if you want a good quality room with parking at a reasonable rate in London and you can put up with the not so great, but reasonably priced breakfast, then perhaps it's worth taking a gamble on the room cards!

"Family visit"

User 09/10/2017

I've now stayed here several times as it's close to family. Staff are always courteous and the room beautifully clean. Wi-fi free and functions well so I can get work done at a distance. Good value with a Great Western Rewards card.

"Good value and friendly"

CarolJH22, Lancashire, United Kingdom 05/10/2017

THis hotel has changed beyond recognition in the years I've been using it. Now more modern facilities and decor. Serves a good breakfast and also close to numerous restaurants for the evening. Bus stops nearby to either Kew/Richmond or Hammersmith (and London),and District Line tube a short walk. Let down by niggling issues - the sink waste in bathroom wouldn't work propserly, air-con was not working properly and room was cold and, worst of all, the pillows were rock hard. Stairs in annex can be quite steep. But, good location and value overall. Very helpful and friendly management and staff.

"Great hotel for a short break"

User 03/10/2017

My friends and I recently stayed here for 2 nights as we were in London for one of the American football games at Wembley stadium. We booked room only but we could have had a cooked breakfast for £7.99 each. There were four adults and we booked a family room which had a king size double bed and 2 single beds. The room was good and shower and toilet looked brand new, there was a television and tea and coffee making facilities in the room. Some good pubs and restaurant's all around the locality which we found very handy. It was about a 300m walk from Stamford brook tube station on the District line which was ideal for getting in and around central London and only 40 mins and one change at Westminster to get to Wembley. All in all a good hotel with very friendly efficient staff in an ideal location for what we needed. I would use it AGAIN and reccomend to my family and friends.

"Excellent little hotel"

CathMansour, Orange, CT 03/10/2017

We have stayed here multiple times. The hotel is very conveniently located in Chiswick on the High Road close to shops, restaurants, cafes, grocery stores etc . Public transportation is excellent with bus stops and a tube stop within minutes . The staff is very nice and helpful though I could have used a tutorial on the air conditioner. The hotel has undergone a recent makeover with very nice bathrooms in the larger rooms . My only complaint which I have mentioned every time I stay there is that the beds are very uncomfortable. They are old fashioned spring mattresses that are lumpy and saggy . I required 3 extra mattress pads on mine to be able to sleep . I must say they were provided immediately upon request . An investment in new beds would be a priority if I owned this lovely little hotel . All in all this is an excellent value for London and we will return often .

"Nice area!"

juliebL211ZC, Paris, France 30/09/2017

The location was great. Very nice area with many shops and restaurants nearby and easy access to London Underground. The bed was extremely uncomfortable however. The pillows were like planks and the bed seemed to slope. Other than that, it was a nice, quiet hotel.

"Palace, Suites, and windowless cellars"

User 29/09/2017

A smartly refurbished nest of houses in Chiswick, nice people, good parking, but with a dark secret. My room was a windowless cellar. About 75 square feet (ie, room for a bed, and space to walk carefully around it), a small square hatch high in one wall opened to a sort of mirrored shaft which rose to a ground level glass paving piece. A feeble current of fresh air meandered down to the depths. The mobile signal did not. The shower was OK, but the shower room so small that you cant actually sit on the loo without arranging yourself around the basin. Immaculately clean, and newly done up, but I cannot work out how they got planning permission for these rooms. The whole basement is divided into windowless cellars. Bed and linens OK, pillows ghastly (but I always bring my own). Not a keeper.

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Valued Guest Thank you for taking the time to share feedback, we most appreciate your comments. Most of our rooms located on the lower level are recently refurbished to a high standard and predominantly larger family rooms of which we consistently receive positive feedback. We are sorry to hear you felt less than satisfactory with the room, however did you have the opportunity to inform a member of our team? We would have been more than pleased to move you to an upper floor room without hesitation. We would encourage all our guests to raise any concerns so we may the chance to offer a resolution. Please contact us directly on the below email so we can tempt you back to try us again, where we are absolutely certain you will have a more memorable stay. Kind regards Management.

"Decent value."

David L, Birmingham, United Kingdom 28/09/2017

I stayed here for one night with a member of my staff as we were in London for a trade fair. The hotel was easy to find & the parking adequate and free which counts for a lot in London. The rooms were very clean and spacious and I slept like a log on the extremely comfortable bed. The bathroom was a little on the small size but as I was only there for one night it was not a major problem. Check in and check out was quick and easy and the breakfast was adequate without being either sparse or sumptuous. I've never stopped in the Chiswick area of London before but there were a number of bars and restaurants nearby which catered for a bit of relaxation time too. All in all good value for money and recommended.

"Nice Hotel-Good Location-Great Staff"

Peter W, Solihull, United Kingdom 25/09/2017

This was our second stay at the Best Western Chiswick and once again it did not disappoint us. The check in was so easy and being able to leave our bags and venture off into a London, as we were early was great. Our room was in the annex, accessible via a security door (key operated), which I found very reassuring for security. The room was a nice size, very clean, comfortable bed and ample wardrobe space. The bathroom facilities were grand. The only downside to our room was a constant humming noise throughout the night. I switched off the air con unit, the heated towel rail and extractor fan, but it was still there. I assume it must have been one of these items running in a room above us. It was annoying, even the ear plugs didn't block it out completely. We had breakfast each morning, the bacon & eggs for breakfast were fine, the pastries a bit dry, seemed slightly stale, there was a limited ham and cheese selection which was ok. I have to compliment the staff however, each were very pleasant, welcoming, friendly. This was excellent customer service. Thank You.

"Brilliant London base"

User 25/09/2017

We have stayed in this excellent hotel several times over the last few years and have always found it to be ideal for doing various things in London as it is well placed for using most forms of public transport. An added bonus is the free on-site parking. The hotel is very well run, clean and employs friendly, helpful staff. Breakfast is good and there are also several restaurants nearby. Looking forward to our next visit.

"Good value, great transport links"

abbieljc, Uppingham, United Kingdom 22/09/2017

We had a really good stay here, on arrival we were told that they had upgraded our room and it was modern, clean and had all the amenities needed (toiletries, hairdryer etc). Parking was good as we pre-booked a space. The staff were all friendly and helpful. Great location for a hotel, plenty of transport into central London. Would definitely stay again :)

"Fits the bill"

chris S, Oakham, United Kingdom 21/09/2017

Stayed for a night here last week, the room on the top floor had recently been refurbished and was very clean and well presented. It's very convenient for the tube and Sipsmith distillery.the breakfast was very good with cold and hot dishes which were of a very good standard. Lastly and most importantly the staff were very helpful and positive.

"Great hotel and price!"

mpaola8, New Jersey 14/09/2017

Great location, the hotel is surrounded by multiple restaurants and places all walking distance. The room was nice and clean, same the bathroom. Breakfast was not included but we decided to pay for it the day fore which will save you a few bucks. I was a good breakfast, fruits, eggs and some of the English breakfast ingredients like the beans and English bacon which I absolutely loved it. Free WIFI and parking but it seems you have to call and advance to let them know you'll bring a car cause the parking lot is small, actually when we got there it was full and we were considering booking a different hotel but somehow they found a spot. Also very tricky to get in the parking lot, very narrow so be careful. In general great service.

"No Complaints Here "

Dorsydorsy, Well, United Kingdom 11/09/2017

Really nice hotel . Parking a big bonus that close into London . Rooms were lively and clean and well appointed . £7.50 for pre booked breakfast , what a bargain and plenty to eat . Definitely staying here again .

"Cold Breakfast and parking"

User 10/09/2017

My wife and I stayed here last night The room was nice We had a reserve car parking space which we paid for but someone took our spot. When we returned late in the evening we just left our car. There was no room to park everyone was squeezed in. THE PARKING WAS A JOKE I am disabled driver. There was no disabled parking space. In the morning the cold items of breakfast was very tasty but the cooked items were luke warm the plates should have been at least warm but they cold so the breakfast went cold. We will be looking elsewhere next time in London

BWChiswickLondon, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Valued Guest Thank you for taking the time to share feedback. We have attempted to contact you and would encourage you to please contact us on the below email address so we may address your complaint. We look forward to hearing from you. Kind regards Management.

"Good hotel at a decent price in a convenient location, especially if you have a car"

JonnyBadger, London, United Kingdom 06/09/2017

A nice hotel with nice, helpful staff. Very convenient location with parking for access to M4 etc and public transport to Central London. As with other reviews here, make sure to pre-book parking if you are going to arrive late (£12 total no matter how long/short your stay is) and ask for an appropriate sized bedroom and location, as the size and noise level clearly varies. Although I was alone, I asked for a double bed and was allocated one on the top floor which was undergoing refurbishment and so was roomy, clean, 'new' and quiet. Breakfast was also good, although it would be nice to have a muesli/granola option for the cereals.

"Great location "

Phil260599, Plymouth, United Kingdom 06/09/2017

Great hotel with a great location for convenient travel into central London (bus and tube links only a few minutes away). Good price with an excellent breakfast. Friendly staff, clean rooms, and parking available. Will definitely use again when

"Value for money for central London"

jjenkinswales, Monmouthshire, United Kingdom 04/09/2017

Car parking very good, receptionists were both welcoming and friendly. We were offered reduced cost for breakfast, we normally would not bother with, however, we took the offer and enjoyed an excellent breakfast. Room was spotless with good facilities. Location was perfect with easy walk to tube and 30 min ride to central London

"Excellent boutique hotel"

User 30/08/2017

Stayed for two days,Great location,good parking ,breakfast was very good value for money ,for the price it's an unbeatable hotel ,the staff are very polite and helpful,if you are a light sleeper you would be advised to ask for a room at the back of the hotel ,the front rooms although double glazed ,at certain times , street noise can be heard ,but overall we will definitely stay here again

"Value for money"

Paula H, Adelaide, Australia 29/08/2017

This was a short notice Internet booking on a long weekend. Room was in the basement so bit dubious but was fine very quiet. Great water pressure and large bath sheets. Room had small window that you have couldn't open but had a fan that moved the air or air conditioning. Bed comfortable wardrobe room safe and quick response when hair dryer didn't work. Would stay again.

"Functional but lacking service"

User 21/08/2017

When staff litterally shrug at you it says a lot, the didnt even stand up out of their chairs to pass the key cards, i was sorry to inconvenience them with checking in but i did need a room to stay in, if i didnt already have a reservation i would have looked elsewhere. The hotel was clean but dont expect anything in the way of service or a hint of politeness.

"The price is right"

Dawizzmomma, Borehamwood, United Kingdom 21/08/2017

Parking was free and room 61 was big & comfy. Glad we didn't go to Clayton where other family stayed. We didn't do their breakfast because we had a stove and bought supplies from nearby Sainsbury's Local

"Unfriendly staff"

myimmortal81, Slidell, Louisiana 20/08/2017

The staff was unfriendly when we asked for shampoo and conditioner. They said it was already in there and it wasn't. We rented 2 rooms and they both didn't have any. The hotel clerk was unhelpful. The rooms were also small. We had points and they were still trying to charge us for both rooms.

"Pleasantly surprised! Exactly as described."

Travel_Bea_2010, Sydney, Australia 19/08/2017

I stayed in room 75 in one of the side wings. Pros: Excellent location in Chiswick. Close to public transport, restaurants and pubs. Also close to two parks. The room was well appointed, comfortable bed, very clean with an updated ensuite. The room overlooked the courtyard and had lovely sun come in through the day. Good water pressure/temp and free wi-fi. Airconditioning/Heating in rooms. Also generous with the towels which is much appreciated! The toiletries provided were good but I personally do prefer a bar of soap rather than hand/body wash and no conditioner. Negatives: The room was on the "top" floor with no elevator and three sets of steep stairs. Fine for me but not if you required help. The gentleman who showed me to my room didn't even offer to assist which would have been a nice gesture. Also being a converted home, you do hear othet rooms, water being used etc. Easily resolved with earplugs. No glass glasses provided and it would be good to have a shelf in the shower for personal toiletries. Overall would definitely stay again.

"Reasonable hotel for this area"

Ste B, Liverpool, United Kingdom 14/08/2017

Stayed here for 3 nights very responsible price for a hotel in this area of London, Chiswick is a affluent place, there is lots of restaurants and decent local pubs to eat and have a meal, the hotel has been recently had a make over, apart from a few minor maintenance issues it was a fairly comfortable room with a decent bathroom and shower, our room was not in the main part of the hotel, it looked onto what could have been a nice patio to sit on to,but was spoilt by dirty linens trolleys left all round the outside, also staff often congregate there to smoke not very professional, we had breakfast every morning which was fairly decent if not chaotic sometimes.

"Family get together"

Gina M, Hampshire, United Kingdom 13/08/2017

We live in the south of England. Some of our family in Scotland decided to come to London and we went up to meet them for the weekend. Only 1.5 hours drive. We decided to stay in Chiswick because A - they'd booked a hotel there and B - we could drive up and park at the hotel. So glad we chose the Best Western. The staff were so so helpful and friendly. Nothing was too much trouble at all. The room - a king room was really spotlessly clean. Even got biscuits! We asked to leave our car there when we checked out. Just 12.00 for the day. Perfect location to get the tube into Central London too. Only 10 mins walk. Chiswick is lovely and lively. Great places to eat too. Do go and see. We'll definitely be back

"Only in England"

roger41France, France 11/08/2017

I always associate hotels like this with England: higgledy-piggledy assemblies of former houses, with odd quirks and corners. This visit was a quick overnight to see an elderly friend who lives nearby. Arrived late after a hellish journey. The staff were very friendly, but (elderly myself) I was exhausted and they had put me in the annexe 4 floors up with no lift/elevator. Still, the room was small but pleasant, with the excellent English feature of not only tea and coffee but biscuits and a comfortable bed. The bathroom (modern and excellent shower) was tiny but good. Breakfast was adequate, the staff again friendly and helpful: the receptionist called me a taxi which took me to Victoria for less than the black cab the night before. When I mentioned the four flights of stairs, the manager urged me in future to book directly through the hotel and ask for a room with easier access -- I pass the tip on.

"vacation trip"

geraldbs2017, Langley, Canada 09/08/2017

good service, good breakfast very small rooms repairs need in areas, toilet roll holder very loose, a/c control loose, sink baseboard needs repairing as i mentioned rooms are very small compared to north american standards, but service and food good, location very good

"Drip drip drip"

Ashy03, Liverpool, United Kingdom 09/08/2017

The room flooded during the night & the ceiling looked like it was about to cave in any second, after alerting the hotel staff, and requesting a move, they eventually relocated us to a dry room after first trying to convince us to stay there. They saw that our water damaged clothes were dry cleaned but offered no refund on the room or any compensation for the inconvenience and trauma. The food was great and service of breakfast was excellent. The hotel was clean and basic. A shame that the resolution was not to our agreement. As a frequent Best Western guest I left disappointed, and unlikely to return.

"Best Western Chiswick London"

Steven J, Greater London, United Kingdom 04/08/2017

Limited parking, main hotel and a annexe. Reception area ok and staff polite. I stayed in the Annexe just a short walk from main hotel, with all the doors off the landing which made it noisey when people entered or left there rooms with the doors slamming. Room had every thing you would expect and was clean and tidy. Large walk in shower and looked like just had a refurb. Very easy to the shops,cafes etc and getting into London Town. Limited parking but parking never the less.

"Fantastic in every way"

Victoria M, Southampton, United Kingdom 04/08/2017

Staff cannot do enough for you and are very friendly and approachable and the Hotel itself is fantastic. Room was fabulous and parking is easy and you can book a parking space when you book a room. This was a real find and I hope to have an excuse to stay here again!

"Clean rooms. great location"

Victoria S, London, United Kingdom 28/07/2017

Clean hotel, walking distance to underground stations, super close to restaurants and bars. We had a small double in the basement which was as described (small) but perfectly clean, nice standard of bathroom, comfy bed. No view out of the window but this didn't matter, just close the curtains. My only issue was the green light in the ceiling (I think potentially to do with the fire system) kept me awake but I am an extremely light sleeper- this didn't bother my husband and I can't knock the hotel – value for money was fantastic and we would stay again.

"Wimbledon visit part two"

Graham28, Kent, United Kingdom 26/07/2017

Following an awful night in a B&B around the corner. It was a joy to find this hotel to rest our heads. We booked a Kingsize and were very pleased with the room and its location. Air con was a dream Bed comfy comfy and bathroom gorgeous. Great location for a drink food and station Easy reached ti mist London sights.

"Did the job but wasn't gutted to be leaving."

purplecoconut17, Mauchline, United Kingdom 25/07/2017

Nice location, plenty of good restaurants and handy shops nearby. Make sure and reserve parking as you won't get street parking and everyone else reserved parking that we could see ( we did in advance with coming from so far away). It's cheaper if you're going to park up and to just leave the car there for next couple of days than parking and moving all the time. You just pay a flat £12 rather than a daily charge. I would recommend doing that and using the tube ( 5 minute walk away) or taxis they are not that bad cost wise within reason. The reception staff were spot on and very friendly and helpful and this is a 24 hour service. We were flat D which has it's own entrance bit which is quite nice, location is noisy traffic wise at night so if sensitive to that not the place for you, but in most of London you'll encounter this issue. The room was pretty standard, however if in one of those ones, take an international adapter plus as the dressing table only has one UK plug and the hairdryer must be there and the tv signal. So it's a choice between telly and hair straighteners or hair dryer or whatever otherwise. Plenty of power points other wise around the room. The wee over head lights were shoddy but rest of the room very well kept and very clean on arrival, and there's a fantastic shower and a noisy but effective air conditioning unit. The cleaner on the first day was spot on, however disappointed that we weren't allowed to have fresh towels on the third day there, we had put in the bath as they were sodden and had been used three times each ( we don't expect washed all the time etc) and they just got hung back up. Bin wasn't emptied this day either, and sheets etc not changed at all while there. Not a massive massive thing but with paying over £400 for three nights you do expect the little things. Breakfast was a bit of a let down to be honest. There's a small selection of cereal, but would be nice to have porridge and maybe tea and coffee made rather than the machine stuff. Tables aren't set you need to do yourself, however the man clearing the tables is spot on and breakfast staff are very friendly. Area where you eat is nice enough too. Milk was warm, toast machine was hit or miss and at one point full of burnt toast ends and the likes, despite staff standing there. Bacon was so so, sausages not nice, scrambled egg was a bit raw the second day, and rest was just vegetables and a few pastries. Apple juice was nice but for price of breakfast again a bit of a rip off compared to elsewhere, we stay a lot of places so maybe just us though. WIFI not reliable.

"Awesome hotel in fantastic borough of London"

Jenny C, Ancaster, Canada 25/07/2017

We wished we booked this hotel for our entire trip to London! It was not until we moved to another hotel that we realized this. I booked this hotel for two nights at the start of our family trip to London mainly because we went to Wimbledon (tennis). Chiswick is in the suburbs of greater London. The room was very clean, comfortable and the area seems super safe. It is in an solid upper middle class neighbourhood....we saw loads of expensive cars driving by all the time. (And the local police dept is near by.) The Underground Metro (Turnham Green) is apprx 10 minute walk to hotel through the towns Main Street. Shoppes and restaurants galore....reminded me of Brant Street & Lakeshore Road in Burlington Ontario. One of the best things is that it's on the District (Green Line) Line for the Metro Underground. It's basically one line in and out to get to many London attractions. The next hotel we stayed at was in Bayswater which was inside London but we needed to take many different subway lines to get those attractions....little confusing. What we spent on the next hotel would have more than justified the little bit extra the Metro cost time/money-wise from Chiswick to Inner areas of London. The cost of this hotel was much cheaper (and it was all around much nicer) than the one inside London. About this hotel.... The rooms are all different depending your requirements. The rooms/accommodations are inside remodelled large old century semi-homes. We stayed here at the beginning of our trip and rebooked it again for our last nights stay. The rooms are a fantastic size. Ample room for luggage and people to move about. We had room #56 (triple bed -queen bed & 1 twin) and #51 (family room -queen bed & 2 twins & 2 TV's-good for 4 people). The only complaint is there are no bar fridges and the configuration of #51 bathroom was little difficult to get into as the sink is in the way to get in. Shower was their body wash. They have a wonderful courtyard in the back and parking (I think it's free). Beds were comfortable. All the Staff we encountered were very friendly, very helpful and knowledgeable from from desk to housekeeping. I loved the deco at this hotel...little bit glam with all the crystal chandeliers, mirrors & greys colours. We never purchased their breakfast buffet but it did look good. We did use their complimentary coffee/tea machine in the reception area (rooms come equipped with coffee/tea, kettle, and few nice cookies). We purchased our snacks at Saintsbury (across the street) and breakfast at local bakeries. It is not far from Heathrow and Westfield Mall. I/we would definitely stay here again, and again. And would highly recommend this hotel to family, friends and other travellers wanting to see London or go to Wimbledon. Staying here in Chiswick was one of the highlights of our trip....if felt like home. Fantastic British pub is 5 minute walk (Packhorse &Talbot) from hotel.....awesome food & atmosphere. There is so much more I can say....if you like to see little more authentic British life the way it use to be, then come to Chiswick and stay at the Best Western. You will not be disappointed.

"Comfortable and quiet"

Verina D, Stourbridge, United Kingdom 24/07/2017

We stayed for one night while we attended an event in the area. Having lived in Chiswick I was familiar with the hotel but had never visited, I was pleasantly surprised. I think it has recently been refurbished and to a good level. The rooms were comfortable and clean. I can't comment on the breakfast or other facilities as we stayed room only.

"Great Location"

User 17/07/2017

Stayed 2 nights from Sun 2nd July. Reception staff were very friendly and efficient. The overall hotel is extremely clean. Our room was on the 2nd floor at the front of the building with a velux window so no view which suited us as it faced the main street and route to Hammersmith with noisy polluting buses. The window was soundproof and there was aircon. We did not come to London to sit around in our room so it didn't bother us. The room was modern and clean with hospitality tray and TV. Would definitely book here again.

"Ok hotel but no bar!"

Fergal1, glasgow 16/07/2017

Stayed here in a twin room. The room was a tad small and it had a v small shower room. There was AC and wifi and staff were friendly. Odd that there wasn't a bar but you could order alcohol. Fairly handy for tube and good places to eat.

"Great hotel i hope to stay again"

KILNA, CORNWALL 16/07/2017

Staff friendly, spotless the only negative bit was that we were in the basement would have preferred a room with a window to look out of. We were right by the traffic lights and did not here any traffic noise they must have excellent double glaing.

"Not bad."

Anna A, Northampton, United Kingdom 14/07/2017

Impressive entrance/building. Clean and beautifully decorated, in lobby, dining area halls, staircases and lift. The bedroom was a mish mash, bright patterned carpet, bronse metalic wall paper and overwhelmed the small room, the bed was against a wall on one side, so my partner had to climb over me in the night to access the tiny toilet. All was beautifully clean and well equipt, hairdryer/ironing facility/tv et cetera. Only 2 tea bags and no choice of tea or milk. The bed was not very comfotable, I could feel springs under my shoulder. The sheets and covers were lovely and fresh cotton as were the towels. In all, good value for the room. The breakfast was not good, cold, hard bacon, rubbery fried egg, burnt tomato. The sausage was good. The rolls very good, and real butter. Superb selection of continental and English breakfast. And selection of tea and coffee very good. In all, maybe breakfast would have been okay before 8 am. Would visit again.

"Not the best!"

JONandTRACY, Maidstone, United Kingdom 10/07/2017

We stayed here for one night for a party in Chiswick. We paid £100 + breakfast for the room which was v cheap for the area but the room we were given was in an adjacent building under renovation. Our room had obviously just been completed but the air con was not yet commissioned, the entrance door handles hadn't been screwed back on properly after painting and there was still masking tape around the top of the shower tiling. The room obviously hadn't been snagged prior to occupation. We were also told previously that the hotel didn't reserve parking spaces. When we turned up all the spaces were reserved! The receptionist said they always reserved spaces. We were also promised a room big enough to fit a cot but the room we got was v small. All a bit disappointing but U suppose to be expected as so cheap. Breakfast was nice but apart from that it is not that good.


Jubileepit, Newcastle upon Tyne 06/07/2017

Following a three night weekend stay, we left with varied feelings. The staff were welcoming and friendly, and tried at all times to be helpful. Our 'superior' room in an annex area (actually a house around the corner, with direct outside passage, via small courtyard, to the main hotel) was clean and comfortable, not over-sized and not too badly effected from noise outside or above. Being on Chiswick High Road, with all its doorstep amenities (definitely recommend breakfasting out for choice and quality as the hotel fare was mediocre) is a huge advantage. Car parking, it has to be said, is a fiasco. We were charged £12 a night for a 'reservation', which amounted to a removable cone with our name on it. Cones were being removed and shifted around as cars without reserved spaces arrived. Arguments between guests ensued whilst staff seemed to be coming up with makeshift arrangements, finally putting a 'car park full' sign up and stationing someone outside to regulate things. We later discovered that the parking charges were completely ad hoc. Friends staying at the same time paid nothing for their 'reservation'; others told us that if you arrive and there's a parking space it's free. Thing is you can't risk it. One person told us he arrived, found no reservation, and ended up paying extortionate street parking until a place became available. Of course, this is London and so different rules apply to elsewhere, including costs. There's very little hotel competition in Chiswick so the Best Western is wonderfully positioned. It's not a bad hotel but it wouldn't compete well in other cities.

"Good for an overnight stay"

Glen7_11, Gloucester, United Kingdom 03/07/2017

The hotel was easy to find and was a 5 min walk from Turnham Green tube station. There are about 20 parking spaces available at the back of the hotel.There are a few parking spaces at the front, but these are marked up for disabled drivers. The main building has wheelchair access and lifts to the floors. Reception was good, friendly and efficient. There is free tea, coffee and hot chocolate available in the reception area (which is part of the breakfast room). Our rooms were in the annex block just through the back car park and past the courtyard with tables and chairs. There is also a small covered area for smokers there. At the annex we were show down a flight of stairs as the room was in the basement. The room was quite small, had all the usual tea/coffee makings safe, T.V. small wardrobe and a couple of drawers with a desk and chair and an air conditioning unit. The ensuite was very small and nowhere to put a toilet bag other than on the floor. However the room was very quiet and you got use to the horrid little green light in the ceiling (i think its part of the fire system). Overall the room like all the hotel areas we seen were very clean and the general decor was in very good condition. We liked the breakfast buffet. We would stay here again if we were visiting Wembley or this area of London, but only for a one night stay, the size of the room and especially the ensuite would drive me mad if we stayed longer, and the fact that each time i made tea or coffee in the room i would catch my ear on the bottom of the TV. There are plenty of bars, restaurants and shops either side of the hotel including things like KFC and Sainsburys local shop. We would definately recommend this hotel for one night stays.

"Comfortable and Convenient!"

Niki T, Cardiff, United Kingdom 30/06/2017

We recently had a very good stay in a triple room on the first floor of the main building. Reception staff were helpful and friendly and our room was very clean and comfortable. The air conditioning was great and the windows opened wide too. We were glad to be able to leave our car here earlier than check in while we headed to nearby Turnham Green tube station to go into the West End. We didn't have breakfast in the hotel as we knew there were plenty of interesting alternatives very close on Chiswick High Rd. (Outsider Tart is dangerously close to the hotel and one to try for breakfast or coffee and cake anytime.) This hotel is very easy to get to coming in from the M4 as we do as well as being convenient for the tube and having lots if good eateries around. We happily recommend it and in fact have booked two further stays!

"Good hotel but no hotel bar"

KarinKidd, Brighton, United Kingdom 27/06/2017

Stayed for one night while in London seeing ELO at Wembley. We had a basement room which was a good size, one double bed & one single. It was a hot day so nice air con worked, free wifi worked well. We had late night & hotel was really good at extending our check out time until midday. Only downside was no hotel bar or room service. Would have been nice as did not return to hotel until after midnight so had to find local pub & shop as wanted to eat after gig. No mini bar or bottled water in room, however they did have tea & coffee making facilities and nice range of biscuits. Only rated as average as think for the price we paid £120 a night without breakfast I would have liked hotel to have bar.

"Lovely hotel, perfect for a weekend break"

Charlotte3092, Cleethorpes, United Kingdom 27/06/2017

Lovely hotel in a quiet part of London. A short walk from a tube station (there are two tube stations, each of equal distance away from the hotel). After checking out, we were able to leave our luggage whilst we went off the day which was a really useful bonus that we were grateful for. The room was clean, and although it was fairly small it was all that we needed for a night's stay in the city. We didn't stay for breakfast but what we could see of the restaurant was very modern and looked good. Would definitely recommend for a city break.

"Easy to get too from Heathrow"

tvanders49, Hobart, Australia 25/06/2017

We spent our first two nights here, got in fairly late but they where very helpful. The room was fairly small in the front of the house, unfortunately it was the hottest day of or the past 40 years, and the air conditioner struggled a little plus it needed servicing. We opened the window but the traffic noise made it hard to sleep. The room was very tidy, but if going try and book a room not on the street.

"Nice hotel in London"

MarcoPoloSFO, San Francisco 24/06/2017

Nice location very clean and comfortable rooms close to transportation and with parking. Chiswick is very convenient for Heathrow and Central London. Rooms have been completely renovated. Great shower.

"Great hotel with clean rooms"

biglee33, doncaster 22/06/2017

We stayed here for the heroes and villains event at Olympia london. Also stayed here for walker stalker con. its a £10 taxi ride away or a nice walk. The hotel is very clean, friendly staff and good rooms. the breakfast looks ok but i haven't had it yet. Close by there are some lovely restaurants. Its easy to find and offers pre-booked parking. I booked through expedia but will book direct next time. They are very helpful.

"Ok for a short business trip but as a cosy get away not a good option - perhaps there are better rooms"

Tom M, London, United Kingdom 19/06/2017

The hotel is actually a collection of houses. My room was out the back of the the hotel and was a room in the basement of the house around the corner. To access the room you could walk in off the street (i.e. you did not have to go around the corner to the main hotel building) and go down a very narrow stairs at the side of the house. The door was opened using your electronic key and again for the room door. I would not like to have been mobility challenged going down the stairs and I am unsure if there was another way out in the event of a fire. The room was very small but ok for one business person. There was a window of sorts above the bed. Breakfast was over in reception of the main building. I like the full english breakfast so breakfast for me was good. The hotel doesn't have a bar but the area itself has lots of nice bars and restaurants. To get to the hotel from Heathrow required one change of line on the under ground so not bad and the walk from the station took perhaps 5 to 10 minutes. The WiFi was good but capped at 4 GB per device per day. The price was just over sterling 100 per night including breakfast.

"Plus and Minus"

Hilary B, Cambridge, United Kingdom 16/06/2017

Good things are the location, parking, restaurants and cafes nearby and a comfortable bed. Not so good the awful basement rooms with no light or ventilation that feel damp and cold. Even tho it was June the room felt cold and I requested some heat but the member of staff who came did not really know what she was doing and nothing happened from her visit - the radiator remained stone cold. There appeared to be no way to dry towels. There was a fan due to the lack of ventilation. 3 nights in a thoroughly depressing room so went out all 3. I recommend Citrus and Spice nearby, a very reasonable middle eastern restaurant with seats on the pavement, very pleasant. Breakfast has improved from my last visit here and was good I thought. Quite clever how they used the small space available to create the Breakfast area. If you are a tourist you might enjoy breakfast on the Chiswick High Road more as there are some very good bakeries nearby. For example -Nikki's bakery - turn left and cross the road and it is on the corner of the street that goes down to Turnham Green Tube Station - lovely coffee and croissants. I do think there need to be more staff who speak enough english to answer questions and requests. For example, when I asked what to do in the case of fire the member of staff replied "That won't happen" which was not an adequate answer. In fact my third night there was a fire alarm at 1.15 am and I left my room pretty promptly, locking myself out, as you have to put the key card in the slot to get light. Fortunately it was a false alarm and I was let back in quickly but I was a bit grumpy the following morning after the disturbed sleep which was not ideal for work. I will probably have to stay here again for work but I cannot say I really enjoyed it, despite there being some plus points as mentioned, so hence the 3 Star rating.

"Clean spacious room"

User 12/06/2017

Loved this hotel for its high level of service. Room is spacious , clean n good internet connection. Close to tube station n bus routes to various stations. Lots of good variety of eateries n mini Super markets

"Nice clean hotel"

User 07/06/2017

Only stayed for one night on trip to London very clean great location to get to Central London and surrounding areas nice room good staff and enjoyable breakfast will return next time in London good area in Chiswick with lots of shops restaurants

"Lovely Hotel"

jackrobson97, Exeter, United Kingdom 06/06/2017

We went here from a terrible place a few hundred yards away, and it was a breath of fresh air. The room was lovely, clean, tea and coffee and biscuits included, lovely shower, all wonderful. The staff were friendly and helpful, it is a short walk from the tube, nice area with good shops and cafes. We will definitely go back again

"Worst room when traveling in Europe for 20 years"

swedechef99, Dubai, United Arab Emirates 04/06/2017

Don't get room 113 in this hotel Prison cell is bigger Sound from AC is killing you feels like you got tinitus if you open the window its straight to the street Great receptionists Good location for going to wembley Wifi serve from hell or 1978 Chiswick is a great area to stay in taxi 20 pounds airport 20 pounds to oxford street small village feeling with many cool restaurants and pubs

Pravin S, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear swedechef99, thank you for your review, and I was disappointed to hear that you did not enjoy you stay. If you could give me a call back to the hotel, to allow me to offer you a more personal apology. Yours Sincerely,

"I thought I finally found a decent place in London"

dominiquesalacz, Geneva, Switzerland 23/05/2017

During my first stay, I enjoyed the surroundings, and I thought it was a nice and reasonably priced hotel. Despite the AC not working, I provided a good review. for my second booking, I was pleased to see that I had a larger room in the back (i.e much quieter). Unfortunately, I only realized in the morning that the hygiène was not up to scratch: Blood stains on bed sheets, probably caused by the bed bugs. They obviously did not change the sheets before my arrival, and the manager never bothered meeting or calling me despite my request, which is why I am leaving the pictures for his (and your) information - more available on "Booking", but I have the wrong laptop here...

"Mr. Baeten"

dimitribaeten, Altares, Portugal 17/05/2017

Hotel service is good, maintenance every day, what we have to understand is that London has a space shortage, like any big world city, so rooms are small, unless you pay a lot more, the hotel is perfectly situated, loads of restaurants, shops and local transport facilities are just there. As hotel a good choise.

"Location, location, location"

Nalmale, Cornwall, United Kingdom 16/05/2017

I used to live in London and cannot believe that you can stay, and more amazingly park, in such a great location for such a reasonable rate. Five minutes walk from so many fabulous bars and restaurants, and if you do want to go into town you have the option of the 94 bus or the tube. I was in an annexe - so it felt as if I had my own pied a terre; the bathroom felt newly refurbished, everything was clean; the room was tiny but that didn't matter to me - there was still room for everything: hanging space, tea/coffee, tv; reception staff were lovely. Didn't have a car this time but thrilled to find that is an option and will definitely come here again. I'm an ex local so didn't have breakfast here - instead chose to meet friends at Soho Brasserie on the high street. To sum up: fabulous location, fantastic price. Highly recommend.

"Great Chiswick location"

User 12/05/2017

It seems pretty much luck of the draw whether the room you get is any good. Having read previous reviews we made sure we requested a King bed room. Room was clean, bed comfy. Only disappointment was no bath - and shower cubicle was definitely on the small size. Kettle and amenity tray in room - you can replenish from the drink station in reception. Free parking a real bonus. We were visiting specifically to do the Fullers brewery tour and the hotel location could not be better for that. Loads of interesting shops on Chiswick High Road. Would use again if visiting that part of London.

"Very nice"

bagpuss290570, Bolton, United Kingdom 03/05/2017

Very comfortable bed. Which is a bonus after some hotel beds I have slept in. On suite was very nice. Shower was like a steam room, great. Breakfast was nice also, worth the money. Would definitely stay again.

Pravin S, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear bagpuss290570, thank you for your positive five star review. We are glad you enjoyed all the facilities the hotel had to provide. We look forward to welcoming you back again to the Best Western Chiswick Palace. Kind Regards

"If 'Only Fools and Horses' did hotel rooms!"

bluezippy, Liverpool, United Kingdom 27/04/2017

Without drivelling on, the room was awful! Decor looking like DelBoy and Rodney's flat in Mandela House, aged and depressive. The room was extremely warm, even on a cold night, with the windows open. The air conditioning unit was a huge box in corner of the room in which you had to put a massive white tube out of the window for it to work. The noise of the unit was tremendous, to the point that I'm surprised that there were no complaints from guests either side of me. In order to sleep I had to turn the unit off, which was pointless as the heat in the room kept me awake all night. The floor was extremely warm, to the point the clothes in my suitcase ( which I laid on the floor) were warm in the morning, which made sleeping impossible. The heat in the room (due to the floor) was overwhelming, to the point I was surprised the police had not investigated my room on the premise that I was growing weed in there! When I complained in the morning ( nicely as it's not the staffs fault) they nodded and understood and apologised for my lack of sleep, then went straight ahead and charged me full price for the room. The whole purpose of hotel room is to get a good nights sleep, that didn't happen but they still charged me. They did email me later that day to offer a discount on my next stay, which to be honest shows their lack of understanding of my frustrations of not getting any sleep. As I will never be going back there again. For the discounted price I got on the room ( off a booking site) it was £110, you can easily get far better hotels nearby for that money ( I booked late for a meeting, hence why I was staying there). Definitely only choose to stay here if the only other option is sleeping in the doorway of a KFC!

Pravin S, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear bluezippy, thank you for your review. I was concerned to read your comments and apologise for any shortcomings, particularly with regards to the room type allocated, on your more recent visit. May I ask you to contact me directly, so I could offer you a more personal apology. Yours Sincerely

"Lovely area"

Za036, Lugano, Switzerland 22/04/2017

We never been to Chiswick and the area is so lovely and safe, plenty of restaurants and bars all around, easy connection to Heathrow airport and to downtown London. We find the staff friendly and helpful. They store our many bags on the morning we were leaving in less then a minute so we could take advantage of the area before heading to the airport. Room had very nice sized beds and bathroom was good enough for us. Wi-fi works very well. A place to keep in mind when going to London.

"Worst room ever if your over 5 ft 4"

Julie T, Hereford, United Kingdom 13/04/2017

This was the second and last visit to this hotel. The first stay was in a room at the front of the hotel, comfy enough with ample room but the noise from the traffic constant, dusk to dawn. The second visit we requested a room at the back of the hotel, less noise, yes. However this so called double room is for a single person height under 5 ft 3 and what is described as a bathroom is a joke, 1 ft in width and 6 ft in length, challenge to sit on the loo!!

"Terrible. No words to describe"

User 12/04/2017

They gave us an already occupied room, when we opened the door of the room, we saw that there were clothes of somebody else on the bed, so immediately closed the door. It could have been such an embarrassment if there was actually somebody in the room! Imagine that they give the keys of your hotel room to somebody else! Then our actual room was a terrible room in the basement which was the smallest and darkest hotel room I've ever seen in my life. The bathroom was as wide as a small shower (circa 90cm). The room was a little wider than a double bed (circa 180cm). It was horrible. Such a disappointment

"Great little gem in a beautiful little village area in greater London close to subway!"

Pauline M, London, Canada 11/04/2017

We had a great stay at the Chiswick Palace and Suites! The staff are friendly and the room was clean, airy and comfortable! The size was certainly adequate for three people. They provide free wifi and television. The bathroom was small but well appointed. The hotel provides free cappuccinos and hot chocolates any time of the day or night (machine). My son said the full breakfast was excellent! The local amenities are fantastic! There is a Sainsbury grocery store down the block, and numerous small local stores, restaurants and cafes. It is a quick 8 minute walk to the subway. The only improvement I could suggest - the addition of a small fridge. Otherwise, it is easy to grab sandwiches and pre-made cuisine of various types at the local stores.

"Great "

User 11/04/2017

Had a very nice studio room it wasn't very big but was modern and clean . The beds and pillows were a bit hard for my liking but I like squishy pillows lol . They have a hot breakfast you pay just under 10 pound for. This place is close to 2 tube stations lots of places to eat and shop close by . The reception staff were very helpful and informative. It's a shame there wasn't a self serve laundry room

"Nice small hotel"

jelena s, Belgrade, Serbia 11/04/2017

This hotel is located in very nice and charming Chiswick area. Area is full of small shops, restaurants and pubs. It is around 30 min away from the hard of the city by bus. But the bus station is in front of the hotel . Rooms are clean and small. Staff is friendly.

"Good hotel in West-London"

MikeB92, Ederveen, The Netherlands 10/04/2017

We stayed here during a football weekend away with friends. The hotel is located in the west of london, about half an hour by car from the city center (Soho). Hotel was fine, room was up to par, bathroom although bit small well equiped. The free wifi was good as well. Given the price we got a good deal, I would stay here again. When travelling about I suggest to use Uber, super convenient and much cheaper than a black cab.

"Great value,. great location"

David M, Melbourne, Victoria, Australia 27/11/2016

Really nice hotel in Chiswick, We stayed here on a recent Twickenham visit for the Rugby, I was pleasantly surprised with how nice this place was - and in a great location! Good option if you need to stay in the London area!

"Very smelly breakfeast!"

User 27/11/2016

We spent 2 nights in this hotel. Our room was on 2nd floor at the back and really nice. On first morning when we woke up, having slept with window open, (aircon not available), we found ourselves in a very smelly room. The grilling of bacon from ground floor was overwhelming, coming up through staircase but also coming in through window from outside! Needless to say that was very unpleasant!

"absolutely horrible experience"

Matt B, Hastings, United Kingdom 26/11/2016

I had a project with company in Chiswick Business park. I arrived 2 days before the project and book this best western. Those were the coldest nights ever. I was sleeping fully dressed up and it was 10C degrees in the room. Complained many times to reception but nothing. the things became worse when i woke up and wanted to take hot shower - there was no hot water !!!! they said they couldn't do anything until the following day. NEVER stay there again.

"Pleasant Stay"

Grace B, Killaloe, Ireland 25/11/2016

We stayed here for two nights for a leisurely break away. It's a really nice area with some lovely restaurants and shops close by. The hotel is very nice, very clean, staff are friendly. Our room was really spacious with a living room area and kitchen however it was in the basement so we had no windows out onto the street and it was really warm but it did have air conditioning. It did feel a little claustrophobic at times. On our last morning the shower was cold. We rang reception and they told us it was a boiler problem and a one off thing but it would be fixed soon and they gave us an extra hour to check out but the water never fully heated up so we had lukewarm showers. The breakfast is very good. There's an underground station only an 8 minute walk away. It's a very safe area. We told reception that the shower never heated up, he did apologise and was very pleasant and told us if we ever decide to stay with them again that they will look after us. I think it would have been more fitting to have offered us some of our money back to be honest. On the whole it was a very pleasant stay. My only faults were the basement room and the shower problem.

"Short Business Trip"

kevross85, Aberdeen, Scotland 21/11/2016

I stayed here while attending meetings in London and the Location was very good for what I needed. The Room I received was in the basement and was very small. This was ok for a couple of days as I was barely in the room but any longer and I may have went stir crazy with it

"Last minute booking but pleasantly surprised"

carslates1971, London, United Kingdom 20/11/2016

Excellent location on Chiswick High Road. Close to all restaurants, shops and bars. Our room was not part of the main hotel but in a block through a walk way which was fine. We had a king size bed and the room was very spacious. Everything clean as you would expect. Duvets were very thin so had to use the spare in the wardrobe but that's just down to personal preference. Ensuite clean and products available. Ironing board available on the stairs if needed. Tea and coffee facilities in the room. TV with remote in the room too which was good. All in all, a very pleasant room and perfect for what we needed which was a room for the night. Wouldn't recommend if you were looking for a hotel which had a bar as this doesn't.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Carslates1971, thank you for your extensive review. Whilst I pleased you had a pleasant stay here, I have also taken all your comments on board and shared with the team. All though we do not have a bar onsite, but we definitely sell both alcoholic and non alcoholic drinks from reception. We hope to welcome you back in the near future. Kind Regards,

"Stop over 1 night"

MPY007, London, United Kingdom 19/11/2016

Stayed here en-route to a holiday departing from Heathrow. We live in Essex so know the area well as previously lived in west London. Chiswick is such a lovely area and this hotel was lovely. Nice amenities in the room, lovely biscuits. Everything you need. I would really recommend this hotel to tourists visiting London, Chiswick high road is gorgeous it has great transport links, is 30 minutes from Heathrow and 20-30 minutes into city. Would definitely stay here again.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear MPY007, thank you for you positive review about the Best Western Chiswick. We appreciate your generous comments about the hotel, room and the amenities we provide. We hope to welcome you back to the Best Western Chiswick hotel soon. Kind Regards

"Superb Hotel, and great value"

TWinster13, Cambridge, United Kingdom 12/11/2016

Stayed one night, to visit the nearby Sipsmiths distillery. Location is an easy 5 mins walk from Stanford Brook tube station. Checkin was efficient & friendly. Our room was comfortably large and looked immaculate - in fact it looked as if it just been refurbished. We did not try the aircon, but the Wifi worked perfectly. Tea & coffee were available in the lobby and in the room. The bathroom was "compact" with a decent size shower but no bath. Breakfast (extra £10) was a sizeable buffet, with decent cold and cooked options. We arrived by tube, but noticed there is a large carpark available. Highly recommended, especially considering the rate charged.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear TWinster13, thank you for your five star review, and your positive comments. I would like to thank you for your kind words about our team. We strive to deliver a five star service. We hope to welcome you back to the hotel. Kind Regards,

"Brilliant very happy indeed !!!"

User 09/11/2016

This was just a pit stop between travelling up the country, but i wil for sure return this has such a feel to the place you feel welcome from the second you walk in, nothing is to much trouble, staff amazing and attentive. Spending half my life in hotels due to work I do have a high expectation when it comes to the rooms and the staff but could not fault this hotel one bit. Thank you to all the staff i will for sure return in the very near future.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Danny G, thank you very much for your five start review and all the positive comments about the team and the hotel. All comments are being shared with the team and comments like yours are very motivational to the team. We hope to welcome you back soon to the Best Western Chiswick. Kind Regards,

"best hotel i have stayed in!"

RhiaP9394, Maidstone, United Kingdom 06/11/2016

Would 100% recommend!! Stayed last week in the apartment suite, was so much more than i expected. 2 huge beds, a sofa and kitchenette with table! room and hotel is very clean and beautifully decorated. Breakfast room is gorgeous with the conservatory part in the morning. Breakfast had a very good selection which i thoroughly enjoyed. Staff were brilliant and more than helpful. The General Manager Pravin spoke with us and he is a very lovely and knows the area well. Excellent location, lots of shops and places to go around and easy access into London!.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear RhiaP9394, thank you for your five star review and am pleased you enjoyed your stay here at the Best Western Chiswick Hotel. Thank you for your generous comments about the team, cleanliness and breakfast. We hope to welcome you back to the hotel soon. Kind Regards,


Lee H, Maidstone, England, United Kingdom 04/11/2016

Stayed on Tuesday night with friends in an apartment suite. The rooms was beautiful and spotless. Breakfast room was beautiful and our breakfast was lovely. Staffs were very friendly especially the GM . Great location and surrounded by beautiful shops, restaurants and bars. Easy access to central London. If you are visiting London I would like to recommend this hotel, fantastic!

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Lee H, thank you for your five star review and am pleased you enjoyed your stay here at the Best Western Chiswick Hotel. Thank you for your generous comments about the team, cleanliness and breakfast. We hope to welcome you back to the hotel soon. Kind Regards,

"Lovely overnight stay "

James P, Newark-on-Trent, United Kingdom 02/11/2016

I only stayed here for one night. The staff are friendly, the room was very clean. The only slightly off comment would be the bed and pillows were a little too firm for my liking. Overall a nice place to stay

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear James P, Thank you for your review. I am pleased you enjoyed your stay. We have taken your comments on board about the bed and pillows which are new. We hope to welcome you back soon. Kind Regards

"Very clean hotel and friendly stuff "

User 01/11/2016

I was staying 4 nights in this hotel and it was very clean and comfortable, super friendly stuff. Only one thing that was not superb was breakfast. Beans were often pretty cold and eggs looked strange. All together great stay! Hotel is in very nice area and near to underground

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Alena S, Thank you for your review. I am pleased you enjoyed your stay. We have taken your comments on board about the breakfast. We hope to welcome you back soon. Kind Regards

"A good location to see many of London's attractions"

Paul C, Shrewsbury, United Kingdom 01/11/2016

Excellent location on Chiswick High Street - with lots of eateries to suit all budgets within walking distance. Staff are very welcoming and friendly; rooms are spotless (albeit quite small). Has a FREE car park.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Paul C, Thank you for your review. I am pleased you enjoyed your stay and thank you for your most generous comments about our hotel the cleanliness, amenities and most importantly for your recommendation. We hope to welcome you back soon. Kind Regards


sp014l8846, London, United Kingdom 31/10/2016

We have had a company account with the Best Western Chiswick over the years as it is a convenient hotel near to our Head Office, but over the last year the customer service has reached an unacceptable level. When I booked a room for my boss (this booking was made on the 3rd October for a 1 night stay on the 24th October, so not a last minute booking) I spoke to the hotel receptionist, Miguel, and he confirmed the date and room booked and also followed this up with an e-mail specifying the date and room requested. When my boss arrived at the hotel he was told that they are fully booked and would have to take any room they have available. My boss tried to explain that he had a booking made for a specific room and that, even if the hotel is full, the room should have been reserved for him. Miguel told him that they do not reserve specific rooms for guests must that he must be mistaken! When my boss tried to tell him that he had himself sent us an e-mail confirming the room he become extremely rude and started to make faces at the other staff (professional?!) to try and make himself look right and my boss wrong. I wrote to the hotel manager and received a reply apologising and said that a trainee had accidentally removed the notes regarding the specified room from the booking but that still does not address the fact that the receptionist Miguel was extremely rude, denied any knowledge of an e-mail confirmation, although he was the person who sent it to us, and then made my boss feel extremely uncomfortable by indicating that he was “not telling the truth”. I will not be making any future bookings there!

"We feel cheated!!"

cesc91, Leeds, United Kingdom 27/10/2016

This could have been a 5 star review as the room itself was perfectly nice and the bed was comfy. However, we were unsure whether we had paid for breakfast within the cost of the room so asked when we checked in and we're told yes it was included and were given breakfast times. The breakfast buffet was distinctly average however if included in our stay nothing to grumble about. On checking out however we were slammed with a £60.00 breakfast charge and even though we explained what we had been advised the gentleman on reception was more than unhelpful and ruined our last day in London by making us feel like it was all our fault. I must tell people if you are happy to pay £10 for breakfast which is what you will pay at the hotel, have a wander just outside the hotel where are there are lots of lovely coffee shops and restaurants offering tasty but affordable breakfasts that will leave you much more satisfied. Sadly will not be returning.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Cesc91, Thank you for your comments following your stay with us. We appreciate any feedback which will allow us to continually monitor & improve our service & standards. I was very sorry to read of your experience on this occasion & apologise for any shortcomings which have been noted. Please call me on 0208 994 1712 so we can investigate further. Yours Sincerely

"You just lost my business"

John H, Paris, France 26/10/2016

I booked a basement room and sent an email requesting a basement room and got a reply from a receptionist called Miguel that I would indeed have a basement room. I arrive and check in only to discover that I didn't have a basement room. But luckily Miguel was on duty. He said that the hotel was full and he did not promise a basement room and when I said he himself had confirmed to me by mail that I did book a basement room he said that was not possible. He was very rude, unhelpful and kept on pulling faces to other reception staff like I was totally in the wrong. I've stayed in this hotel many times but now never again and if they employ staff like Miguel the standards will soon hit rock bottom.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear John H, We appreciate all feedback which will allow us to continually monitor & improve our service & standards & I am grateful for your comments. We have taken your points on board. I am very sorry that you were not allocated your preferred room in the basement. I am sorry this was not resolved at the time & will review the booking process and ensure that you will not be disappointed in future. Sincerely

"Not Impressed with this BW"

ASchlarb, Ottawa, Canada 25/10/2016

My room had a small narrow bed, a good amount of "walking around" space, and a small but nice bathroom with a shower. On the street, but quiet except for the occasional sirens. The "curtain" on my skylight did little to darken the room. Check the shower in your oom, as some are short, especially if you are tall. Mine was fine - open to the ceiling. The computer in the reception area needs updating, de-bugging, and a better browser. It would not let me access many of my usual sites. The night-time staff were unfriendly and not helpful, but the day-time staff were fabulous. Breakfast was not included in my rate but I treated myself one morning. It consisted of yogourt, fresh fruits, croisnats, bacon, sausage, eggs, etc.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear ASchlarb, Thank you for your review & your comments about the team. We will get the IT team to look into public area computer. We do hope we will have the opportunity to welcome you back in the future & to demonstrate our usual standards. Yours Sincerely


Ben C, Poole, United Kingdom 25/10/2016

Pristine hotel in excellent location to center of london. Very friendly staff , decor looks brand new quite modern but well done. Very clean. Excellent location in chiswick for direct access to the center of London also a descent price for a twin room.

"Great location really good price for London"

Ian L, Somerset, United Kingdom 17/10/2016

This is one of the cleanest hotels we have stayed in. One night stop over for a birthday week end in London. The room was huge, great bath room. I would like to give 5 stars but the room was so hot it didn't make for a very comfortable night. There is A/C but was ineffective.

"Probably the best location from which to explore the area"

Richard B, Sheffield, United Kingdom 10/10/2016

A long weekend to visit family saw five of us stay here. It does not offer full hotel type facilities, such as a bar &c but that apart we had no complaints whatsoever. This place offers breakfasts at the (current October 2016) cost of £9.99 which were adequate and tasty. There is a coffee maker always on standby from which to obtain drinks on a totally free basis. Rooms were clean and tidy but do vary in style and size. Bed was very comfortable and did away with what I call "sweaty pillow" syndrome, that is to say, they are not of the type filled with the stuffing which makes sleeping uncomfortable and the nearest to feather type. Parking is limited at the front of the premises but a fairly large car park is accessible through an archway to the west end of the building. However, this is rather narrow and care must be taken when negotiating this access. We would return.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Richard B, thank you for your 5 star review about the Best Western Chiswick hotel. I am glad you enjoyed your stay. I would like to thank you for your kind comments about the team and the hotel in general. We hope to welcome you back to the hotel soon. Kind Regards,

"Nice Hotel"

User 09/10/2016

We spent 2 nights here in a 3-bed family room. The room was very clean and spacious, the bathroom was small but again very clean, modern and functional with a lovely shower. The staff were very pleasant at check-in/out as were the cleaning staff we came across. We didn't have breakfast but it smelt fantastic as we walked past the breakfast area! The hotel is in a convenient location for the underground, buses and local restaurants. We will definitely stay here again.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Tracey D, Thank you for your review & all your comments which have been noted. I am pleased you were looked after by the team & delighted you that you liked your room. We hope to welcome you at the Best Western Chiswick hotel again soon. Your Sincerely, Pravin S

"very convenient location"

Julie R, Lowestoft, United Kingdom 08/10/2016

clean and tidy hotel, friendly staff. Great location close to nice bars and restaurants. minutes from the M4. Room in main hotel are very nice. Rooms in adjacent building nice but rooms slightly too warm I have stayed here several times and will do so again

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Julie R, Thank you, for your positive review, about your stay here at the Best Western Chiswick. I would also like to thank you, for your loyalty. We look forward to welcoming you back again soon. Kind Regards

"Excellent Hotel in a Perfect location"

lindafromworthing, Worthing, United Kingdom 07/10/2016

We chose this hotel because it is close to Sipsmith Distillery and our daughter and son-in-law had given us a voucher for a tour there. The hotel is well situated within easy reach of two underground stations and there are plenty of places to eat nearby, Although our room was very small it had everything we needed and was clean and fresh. The breakfast is a buffet and you can help yourself to anything you would like. The staff were all pleasant and our check in was quick and efficient. We would certainly recommend this hotel as an ideal base for travelling around London because of its access to undergrounds and buses.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear lindafromworthing, Thank you, for your five star review, about your stay here at the Best Western Chiswick. I would also like to thank you, for your generous comments about the staff, the hotel and our carefully selected breakfast products, and am very pleased for recommending us. We look forward to welcoming you back. Kind Regards

"A Great Place To Stay In London"

User 03/10/2016

London is always a difficult place to find quality accommodation at a great price in a good location but this place ticks all the boxes! Or arrival we were ushered to our "room" which was out of the main hotel! It turned out to be an apartment! The place was lovely! Loads of room and great facilities! The hotel is situated close to some fantastic bars and restraints which are all reasonably priced and there is a Sainsburys and KFC just over the road. Tube is only a few minutes away and there are regular bused into the city! We never used the restaurant at the hotel due to our having a busy weekend planned but it looked lovely, as did the food! Reception staff were always friendly and helpful. Nicest stay in London to date!

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Nathan C, thank you for your 5 star review about the Best Western Chiswick hotel. I am glad you enjoyed your stay. I would like to thank you for your kind comments about the team and the hotel in general. We hope to welcome you back to the hotel soon. Kind Regards,

"Good value and close to the Underground"

Decimati, Redmond, Washington 02/10/2016

We have family who live near the hotel, so staying here was very convenient. We spent 3 nights here in late September 2016 with the first night being in their "Annex" building next door (more on that later). The hotel is very clean, though it could use a little attention to small maintenance things like fractured caulking around the doors and windows. None of this was in any way a problem, just a tad unsightly for me, personally. Our first room was room #50 in the Annex building "around the corner" on the hotel's adjacent property. The room was ok, not great, and the reason we moved after one night was because I was kept awake by a low volume, low-frequency slowly oscillating noise that was worst right at the head of the bed. Imagine a twin-engine airplane with it's props out of sync. My wife could barely hear it, but I am unfortunately sensitive to low frequencies like that. I brought this to the attention of the front desk, and the gentleman I spoke with was extremely friendly, sympathetic and helpful offering to move us (and our luggage) to another room in the main building (room 110). His willingness to improve our stay made our day; that was customer service at its best. The new room faces the street, but with the windows closed, we slept fine. The bed was very comfortable, and the size of the room was just right for the two of us. We will definitely stay here again the next time we are visiting in Chiswick.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Decimati, Thank you very much for your review. We have taken your comments on board. I would also like to thank you for your generous comment about our front desk team member. We are proud of our reputation for delivering good service and value. We look forward to welcoming you back soon to the hotel. Kind Regards

"Nice Hotel, Nice Price"

Andrew B, London, United Kingdom 29/09/2016

A nice hotel that does not look nice from the outside. My first impression was Oh No but once you entered the building it was a nice surprise and I will use again. If you are coming from South London and worried about missing a plane this hotel is worth the visit

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Andrew B, Thank you, for your five star review, about your stay here at the Best Western Chiswick. I would also like to thank you, for your generous comments about the staff, the hotel and very pleased for recommending us. We look forward to welcoming you back. Kind Regards

"Disappointing stay"

User 25/09/2016

My husband and I arrived from Spain for our friends wedding and stayed for three nights. On arrival we arranged for a late checkout (1pm) due to our late ish flights back to Spain. Our room was small but I must say nice and clean, I think the bed was a 3/4 and not a double although I couldn't be 100% sure. I did ask reception but received a muddled response. The ensuite shower/bath is tiny, it is impossible to stand under the shower. I am pregnant and found it extremely difficult to manoeuvre, at a guess I would say anyone above the height of 4ft would be in the same position. On our last morning we received a call from the duty manager (11.20am) telling us we had to be out of our room at 12pm. I explained our prearranged late check out which fell on deaf ears and I must say im pretty shocked at the level of customer service we received. There was a night porter on duty on Thursday 21st Sept who was extremely polite and helpful. I suggest this gentleman carry out some customer service training for the duty manager.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Amy B, Thank you for your comments following your recent stay with us. Please be assured that we have noted all your comments & shared these with the team. We take pride in our helpful & friendly team and a consistent level of service and standard & I am sorry we did not meet your expectations on this occasion. Yours sincerely,

"Good value for money in a beautiful area"

Mayothamayo, London 25/09/2016

I spent a night here when I was attending a nearby conference. Quite possibly some of the friendliest reception desk staff I've ever met. The room was small but that is not a negative - it was perfect adequate for a night or two if staying alone. The bathroom was also snug, incredibly clean and pleasant. WiFi worked well. I didn't eat breakfast, I went to a rather nice American place just up the road. I'd definitely recommend this hotel, very good value for money.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Mayothamayo , Thank you for your review. I am pleased you enjoyed your stay and thank you for your most generous comments about our team the cleanliness and most importantly for your recommendation. We hope to welcome you back soon. Kind Regards


Vivienne R, Bournemouth, United Kingdom 24/09/2016

Always a pleasure to stay at this hotel, convenient for west and central London (on the District Line), rooms clean and everything works, staff very friendly and helpful. Use this hotel a lot when in London.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Vivienne R, Thank you for your five star review. I am pleased you enjoyed your stay and thank you for your positive comments about the team and cleanliness of the hotel. We hope to welcome you back soon. Regards

"Friendly and Convenient"

Howard S, Durham, United Kingdom 21/09/2016

Stayed one night in single room. Very clean and tidy. Good location in Chiswick with friendly and efficient staff. Car parking is available but the entrance is extremely narrow and requires a bit of confidence to negotiate. Should be no problem as I managed to get my Honda CRV in and out. Would recommend if you need to stay in Chiswick area. My compliments to the staff.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Howard S, Thank you, for your five star review, about your stay here at the Best Western Chiswick. I would also like to thank you, for your generous comments about the staff, the hotel and very pleased for recommending us. We look forward to welcoming you back. Kind Regards

"Here for a Wedding"

520fran, Suffolk, United Kingdom 18/09/2016

Stayed here This Friday & Saturday night told we were being upgraded to the basement Wasn't very pleased about this after reading the review but was told to look at the room & if we wern't happy we could change we went down & found the room was actually a suite was lovely plenty of room had 2 Widows that opened up wide + air condition Travelled with our daughter & her family We had more room than my daughter had in her family room We found all staff were very friendly & polite the room was spotlessly clean

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear 520fran, Thank you for taking the time to review the Best Western Chiswick, and giving us a five star review. Thank you for your kind comments about the staff, cleanliness and facilities provided. We look forward to welcoming you back again the hotel. Kind Regards,

"Best Kept Secret"

Colin B, Denia, Spain 18/09/2016

Excellent hotel, excellent rate, excellent staff. Please don't book in when we next want to go - will cry if they are full! The staff are very friendly and helpful, the location is ideal, absolutely no bad points.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Colin B, Thank you once again for your five star review and for your generous comments about the team. We hope to welcome you back soon to the hotel. Kind Regards

"Wembley stadium, Billy Joel concert."

User 13/09/2016

Chiswick palace hotel, one night stay reason for staying Billy Joel concert at Wembley Stadium, comfortable accommodation good size room and reasonably priced. Breakfast was reasonable, good selection both full English and continental style. Would recommend for visiting London , and various venues. Chiswick itself is an attractive suburb leafy roads also close to the Thames.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Peter C, Thank you for taking time to post your feedback about your stay here at the Best Western Chiswick, and your positive comments about the room and the breakfast. Hope to see you back again soon. Kind Regards

"Night away for the Proms "

Andy4303, Barnstaple, United Kingdom 11/09/2016

I chose this hotel based on the balance of its ease of access by car from M4 and tube into the city. Certainly excellent for both. Chiswick itself is rather nice (for London) lots of places to eat and a generally pleasant ambiance. The hotel overall is tidy, freshly decorated and difficult to criticise at that price point. Our room was large and again pleasantly decorated. Bed was firm - but perfect for me. Not to much road noise. Only minor complaint is that the room was over warm but there were a couple fans available if needed. The breakfast was perfectly adequate. Nothing to write home about but certainly nothing to complain about. The sausages were tasty and apparently the ones the Queen has!!!! I Would recommend this hotel.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Andy4303, Thank you very much for your feedback & I am delighted you enjoyed your stay and thank you for your positive comments about the hotel, the cleanliness and breakfast served. We hope to welcome you back again soon. Kind Regards,

"Never again"

LjE55, Hayling Island, United Kingdom 09/09/2016

We chose this hotel because it was close to the Chiswick House and Gardens, and because Best Western has a good reputation. At reception we were delighted to hear that we had been upgraded. Our big smiles of delight and eager anticipation turned to puzzlement as we took the lift down to room which was below ground level. Our 'upgraded' room was dark, the only daylight coming from a narrow widow from which came the noise and fumes of street traffic. We declined the 'upgrade' and were then allocated the on

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear LjE55, I am very sorry that it was necessary for you to write and would like to apologise for the shortcomings you experienced during your stay with us, in particular the room allocated.We have a number of different bedroom types and are always happy to offer an alternative whenever possible, but I am confident the team would have done all they could to improve your experience with us. Yours Sincerely,

"Underground Sauna"

regencyrob, Ramsbottom, United Kingdom 05/09/2016

Perfect location for my business trip. Quite a small car park but carefully negotiated into a space. The hotel is spotless and shiny. I was directed to my room in the basement, as I entered my room the heat hit me. There was a window into a sunken courtyard and a window into a vent on the other side of the room. Both were open but it was still stifling. I promptly switched the air conditioning on and this cooled down the top of the wardrobe that it blows on to but it did little to reduce the temperature of the room. The fan in the room cooled it slightly but it was far too hot and this was on a cool September night I can't imagine what it would be like in July.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Regencyrob, Thank you for your review & comments which have all been noted. We have a number of different room types and are always happy to offer an alternative whenever possible. I am confident the reception team would have tried their level best to improve your experience. I am sorry we did not meet your expectations on this occasion. Yours sincerely, Pravin

"What more could you need? "

User 02/09/2016

Booked this hotel as we were attending FriendsFest in Chiswick house. The location was perfect, simple route off the motorway. The car park is small, we arrived at 2 getting one of the last spaces. Very tight alley to get into the car park, but we had a large car and managed it. The surrounding area was great, loads of small little restaurants. Close to a sainsburys local. We stayed in a triple room on the ground floor, perfect size of the amount of people. Bathroom good size and shower was great. Room was brilliant. Only issue aircon in our room wasn't great so the room was quite warm. Also a little nosey as on main road, which is to be expected! Still thought the hotel was brilliant. Staff were friendly and accommodating. Can't comment on breakfast as we went to one of the cute restaurants on the street, called Brew (which was lovely) but the breakfast at the hotel smelled great. Wouldn't hesitate to stay again if in London.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Lauren S, Thank you for your review. I was pleased you had a very comfortable stay at the Best Western Chiswick and your generous comments about the hotel and the team. We look forward to welcoming you back to the hotel soon. Kind Regards

"Terrible service"

aba2416, Seattle, Washington 01/09/2016

Rooms were quite big/spacious, but I have to say that the service was absolutely unresponsive/unhelpful/unsympathetic. 1. Early on our first morning (5am), a service person knocked on our room door. Apparently there was an issue with the water in the room above, and the only way to address the issue was through entry into our room. The service person was friendly, but seemingly unapologetic about waking their guests up. 2. Before leaving my room one morning I laid out 3 clothes items on my bed to wear later that day. When I returned to the room in the afternoon the clothes were missing. I'm willing to believe the clothes were not stolen purposefully, but they did go missing (I'm guessing they were accidentally put in the laundry when the room was cleaned). The staff was completely unresponsive when notified, I followed up with them ever morning after (several days later, they said they checked the laundry, but seemingly made no further attempts at addressing my concerns). Rather than trying to solve the problem, or at least show some empathy for my situation, they seemed more intent on debating with me ("We didn't take it. YOU must have lost your clothes."). Emails to the hotel manager (Soren), are now not being responded. I had to buy additional clothes to wear for the trip. This was a family vacation trip, but I visit Chiswick often for business as my company has corporate offices located there. I will not be staying there again, and will recommend that my company stop using the hotel entirely.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear aba2416, We welcome any feedback which allows us to continually monitor and improve our service and standards and your review was of great concern.I am very sorry that we failed to meet your expectations on this occasion and would like to assure you that we had your best interests in mind at all times. Allow me to get back to you on your email. Yours Sincerely

"Very Pleased"

Irislove, Brookfield, Wisconsin 25/08/2016

We weren't sure about staying here, as it is a bit further out from the City Center than I would have liked. We were pleasantly surprised by the neighborhood. It is very cute and has a decent selection of restaurants and cafes. It is quite international. The hotel was great- spacious rooms for London (although the bathroom was a bit tight). My husband and I both run and the area was perfect and safe for that.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Thank you for your review. I am pleased you enjoyed your stay here at Best Western Chiswick. We hope to welcome you back to the hotel. Regards

"Good Value"

sgcooke120, Fareham, United Kingdom 22/08/2016

Stayed at the hotel for 3 nights. Clean and tidy, next time, prefer not to have a basement room. Good value for money. Location good for us, so we could visit family. 5 mins from tube station, 30 mins to Leicester Square. Ate locally, pubs and restaurants (London prices). Staff at the hotel, friendly and chatty. All good.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear SGCooke120, Thank you for your review. I am pleased you found the room was clean and tidy. We have noted your other comment. We hope to welcome you back soon to the hotel. Regards,

"Small but pretty"

Francesco C, Venice, Italy 20/08/2016

Nice hotel with small rooms and spaces but very clean and with great attention to details. Isn't too far from the Underground stop so You can easily move to go anywhere. There are also few good restaurants to try, right on the opposite side of the street.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Francesco C, Thank you for your positive review. I am pleased you liked your bedroom and cleanliness, and you found there was attention to detail. We hope to welcome you back to the hotel soon. Regards

"Nice hotel"

Monica C, Leicester, United Kingdom 18/08/2016

Nice hotel. We had a very big room, clean and quiet. They offer you a drink when you check in. The location is also good. In a quiet area but very close to the underground station. I would go back and I suggest this hotel especially for families with children as the family room is really spacious.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Monica C, Thank you for taking time to post feedback about your stay here at the Best Western Chiswick, your positive comments about our location, room facilities & the cleanliness. Hope to see you back again soon. Regards

"Quiet neighborhood, wonderful breakfasts"

Linda G, Central City, Pennsylvania 17/08/2016

Very clean and comfortable room in this small hotel in upscale neighborhood in London. 3 blocks to tube station. Rooms are very small by U.S. standards, but it worked for me traveling solo. Staff was very friendly.

Pravin S, General Manager at BEST WESTERN Chiswick Palace & Suites, responded to this review
Dear Linda G, Thank you for taking time to post feedback about your stay here at the Best Western Chiswick, your positive comments about our location and room cleanliness. We have noted your other comments too. Hope to see you back again soon. Regards, Pravin

"New visit"

Julie J, Caerphilly County, United Kingdom 16/08/2016

Hotel was easy to find but the car park is small and you can't prebook, its first come first served. We had a family room which consists of a double bed and 2 singles which was in the basement. Lovely and clean just a bit stuffy. There was air in but this just made the air dry. Breakfast expensive, £10 each, so we gave this a miss. Easy access to where we were going and not far off the motorway.

"Surprisingly perfect"

RIB-Blue-Moon, Buckinghamshire, United Kingdom 12/08/2016

Stayed one night and found staff very friendly and total hotel spotlessly clean. It's an excellent refurbishment. Breakfast was very reasonable at £10 with in a beautiful conservatory. Coffee from machine was very good and free all day. Parking behind hotel very useful. Would definitely recommend. Paid £79 on booking .com.

"Nice, quiet location out of the city center"

User 08/08/2016

Really enjoyed this hotel, which was located in a nice, residential-type area with lots of local coffee and food spots on the doorstep. Less touristy than near St. Paul's, where I had stayed prior. Enjoyed the bars, tasty pho, and artisan coffee shops all within walking distance. Casual and relaxed, and the room was pleasant (although a bit outdated--perhaps not quite as "modern" as in the photos). Staff were friendly. Overall, would recommend and would stay again.

"Duty Manager Mr S not prepared to listen"

Andrew G, Altrincham 07/08/2016

The Duty manager was extra Rude Mr S , I have stayed in Best Western so unhelpful when i was trying to explain to him i had traveled on my own and he charged me for double breakfast !! He referred me to booking .com He promised to follow it through and send me an email back but never bothered.. still waiting

"Just what we required"

Lara C, Halesworth, United Kingdom 06/08/2016

Very practical and decent hotel. Quiet at night, good size room with one double and two singles (family room). Nice selection of biscuits and really cool tray thing with kettle integrated. Beds are a bit hard and pillows pretty hard too. Good clean ensuite shower and a very decent breakfast buffet. Excellent location and has all the facilities you might need.

"Mid week break"

Dave G, Bridgend, Wales, United Kingdom 05/08/2016

Coming from the west M4 I was looking for somewhere that would be easy to get to and also offered car parking..... As parking is limited I arrived early and found a space with no problem.... the staff on arrival were friendly and helpful and indeed remained that way throughout our three night stay. The room was spotlessly clean but we did find the bed a tad uncomfortable and the shower was tucked under a sloping ceiling. Nevertheless, with easy access to all forms of transport and the reasonable price charged we would not hesitate to recommend the hotel and will certainly use it again for future visits.

"Chiswick Palace stay"

281col, Darlington, United Kingdom 27/07/2016

Very good hotel with very friendly staff, wanted to stay an extra night and this was no problem despite an emergency. Obtained taxis for us when requested, At £9.99 breakfast was very good value for money when compared to elsewhere. Ideally situated for visitors to London with bus stops and tube station nearby. Good value for money. On the downside couldn't connect my tablet to the Wi-Fi.

"Family vacation"

User 26/07/2016

We really enjoyed staying at Chiswick Palace. The room was clean and the beds were really comfortable. The only downside was the bathroom, def on the small side! But I understand that is normal for British properties. There were several very good cafes and shops nearby, and the tube was only a few block walk.

"Well kept secret"

philhumphries1, Weston super Mare, United Kingdom 25/07/2016

I don't want to say too much about this hotel, except it is superb. There I go, said it. Newly fitted out the hotel must be one of the best in the area. Staff very polite and helpful. Will definitely stay again. Only slight down side was the size of the room, but as it was only a base it didn't make much difference.

"Great location, clean, and good staff"

Doug F, Lakewood, Colorado 24/07/2016

Our suite for a family of four was snug, but new, clean, and perfectly comfortable for a three-night stay in July. The location is great: close to Tube, Chiswick House and Gardens, and plenty dining and shopping options all along Chiswick High Road. Also an easy Tube ride to Heathrow Airport. Neighborhood felt very safe. The staff were friendly, helpful, and maid service was great. The room is snug for four people and luggage. The kitchenette was a nice feature, but was not entirely equipped with utensils, though certainly workable. In the lobby there were complimentary hot beverages offered all day. It was quite warm when we were there and the A/C work, but dripped a bit. While there was body wash, there was no shampoo or conditioner. Overall, a very good experience. I would recommend this to friends and family, especially if you would like one room for your family--not always easy to find in Europe/England.

"Great Hotel, Great Location"

Charles B, Northridge, United States 22/07/2016

Our 4 night stay could not have been better. The hotel is modern and clean, the service was outstanding, and the breakfast buffet was excellent. The hotel's location is outstanding, only a short tube ride into central London, with many restaurants, a market, drug store, and other shops on the same street in easy walking distance. We would definitely stay here again.

"Great location. Clean and comfortable."

ClaireSomerset_UK, Somerset, UK 21/07/2016

We stayed here for one night as we had booked in for a tour of the Sipsmiths Distillery, which is just around the corner. The hotel is in a great location, on Chiswick High Road, within easy reach of the underground and on a bus route. There is parking behind the hotel which was a big plus. Check in was easy, the staff are friendly and helpful. We had a lovely comfortable room on the ground floor. This was at the front, which was a little noisy (our only niggle). Apart from that, spotlessly clean. Tea and coffee facilities in the room. Lovely comfortable bed and powerful shower. We were given the option of breakfast in the morning, which we declined (but it did smell good!). Chiswick is a lovely area, nice bars and eateries. We enjoyed our twenty-four hours here and we will definitely visit this hotel again.

"Comfortable,clean and friendly."

travelvasi, Hertfordshire, United Kingdom 16/07/2016

The Chiswick Palace is a very good hotel located in Chiswick on the High Road. It is relatively easy to get to with two underground stations within walking distance, Turnham Green and Stamford Brook. The reception staff was welcoming and informative. My room was on the ground floor and was larger than I expected it to be. The room was clean and the bedding was comfortable. There was free Wi-Fi in the room. The breakfast was adequate.

"Great hotel in Chiswick"

Vivienne R, Bournemouth, United Kingdom 15/07/2016

Always use this hotel, it's of a very good standard for what we need. The staff always go out of their way to help you and make sure you get what you need. We wouldn't stay anywhere else in the vicinity and its location is perfect for West and Central London. Shhhhhh... don't tell everyone about this or we won't be able to get back in !!

"Efficient staff"

umw1, Shrewsbury, United Kingdom 12/07/2016

We were very impressed with Miguel on reception who organised a very early check in so we could get ready to attend a wedding. He even offered us breakfast and found an unoccupied room on the ground floor for us. This was a king size room - spotlessly clean with a sparkling bathroom. Only downside was the room was very warm even with the window open. The air conditioning was preset and made the room very very cold so all a bit hit and miss. Be careful when accessing the car park as the narrow corridor you drive through is quite tricky. Breakfast buffet was extremely good - lots of choice and well cooked hot option.

"Great stay in Chiswick"

Andrea S, London, United Kingdom 10/07/2016

Very nice Hotel in nice area located not too far from London Underground Station with easy reach to the City center. Staff was helpful and the Hotel had a nice atmosphere. Truly recommendable for a stay in London. Also Airport Heathrow is in good Connection with Underground.

"Good breakfast"

User 08/07/2016

Room offered was in the basement with only a small skylight. We were offered another room " in the annex ,this was around the corner but at least the window opened, room was small and tired, toilet / shower was good

"Smallest and hottest hotel room ever! "

Danii T, Glasgow, United Kingdom 07/07/2016

We have just spent our first night of 4 in this hotel... We left the room at 5 this morning after having had absolutely no sleep because we could no longer continue to stew in the hottest room in the world. The Windows barely open and the fan provided just blows around hot air. I'd love to say it's because of the beautiful sunshine outside but it's cold and wet. The hotel itself is beautiful and obviously a lot of work has gone in to updating and upgrading it. The one staff member we have met is very kind and welcoming but that's not enough when you're not able to sleep. The room (room 79 - I don't know if they differ depending on room number) is also tiny, one side of the double bed is against a wall so it's ninja style manoeuvring to get in and out and during the night you spend a great deal of time avoiding hitting your arms and legs off the wall that you're inevitably pressed up against. The area that the hotel is in is amazing with loads of lovely bars and restaurants lining the streets and I would definitely stay in Chiswick again but probably in a different hotel.

"Refurbished with style"

Diana M, Chorlton-cum-Hardy 07/07/2016

We have visited this hotel many times over the last 20 + years and watched with great interest each stage of its refurbishment. We are delighted to be here in 2016 and enjoy the changes. Its location in Chiswick is excellent as always and it has retained its friendly welcome to all its guests.

"Good Value "

User 05/07/2016

Upon arrival the reception area is very lavish giving us high expectations, until we were told we were staying on the basement floor. The room was a really good size, beds were comfy and plenty of towels. Down size there was a tiny box window that you couldnt even reach and had very minimal light coming in, it was a humid night and got extremely stuffy so we had the fan on all night. I would specifically request not to be in the basement if I was to stay again. The bathroom was lovely and clean although incredibly small. For the price we paid to be in West London we were quite happy with our stay. It's 10min walk from the tube line, 20mins outside Victoria.

"Absolutely stunning hotel"

blackbugzy, Dubai, United Arab Emirates 04/07/2016

This hotel is absolutely fantastic Everything was just perfect. We had a late check in, there was no issue there. Was a bit worried when we ( family of 4) were told our room was in the basement. But there was no cause for concern. Free 4GB of wifi per device (over a 24hr period). The decor. The staff. The breakfast. Amenities. Car park. Beautiful rooms


Lawrence S, Johannesburg, South Africa 04/07/2016

For the price this hotel is not worth it. I would recommend if you need this area that you stay in Chiswick rooms instead as its a much better alternative plus its closer to the station. The staff are not very friendly.

"Thoroughly enjoyed my return visit!"

Rick64, Burton upon Trent 30/06/2016

First stayed at the Chiswick Palace & Suites in summer of 2011, which was pleasant.. Having seen that the hotel had been refurbished, and having various functions in London, I decided to book it again, for June and October.. For my latest stay, in June I booked a Single room, and was located on the lower ground floor. Although there was just one very small window, the room didn't feel boxey at all, and was new, clean, comfortable, with a lovely bathroom, tea & coffee facilities. I enjoyed a very comfortable night's rest! Breakfast the following morning was a vast improvement on my last stay, as they now cater with a full English breakfast, as well as cold meat's, cereals, and pastries.. The staff were very pleasant, and I am looking forward to my future stay in October!


Joseph L, Athol, United States 27/06/2016

If you don't mind a hot room in the summer a lumpy bed and very slow internet this is the place to stay. The amount of money we spent you would think we would have a cool room to sleep in , a soft bed, and a nice hot free breakfast .

"Great Location"

McT853, London, United Kingdom 26/06/2016

We stayed here for one night for a stop over stay in London. Chiswick is a very nice area with lots of restaurants and shops which the hotel is all within walkable distance of. There is a couple of options of tube stations which are not to far away if you want to go into central London. We checking in and went back into London that afternoon. The room was quite small but was very clean and comfortable and have to say the shower in the room was brilliant. We book breakfast so cannot comment. For an overnight stay I highly recommend and was very reasonable in price. Would stay again.

"Great location, small room"

gavkar111a, Bridgend, United Kingdom 21/06/2016

Great location for BSi. Nice accommodation, rooms clean and neat but on the small side, but OK for short term visit. Pity there isn't a bar on site, however there are a number of bars on Chiswick high street. Didn't book breakfast as this was £15+ and therefore can't comment on the food

"Excellent hotel, location and staff!"

ennyl3, Abu Dhabi, United Arab Emirates 20/06/2016

We stayed here for one night while attending a concert in London and are so impressed that we are going back again soon for the same reason! The hotel is clean, comfortable and the staff are very helpful and friendly. We had a room at the back and couldn't believe how quiet it was, which made for a great nights sleep. We also needed parking and there were no issues with this request. The location is perfect for enjoying the vast array of eateries nearby, and the tube stop is a 5 minute walk. We didn't have time for breakfast so I can't comment on the food but we look forward to trying it out next time. Wont hesitate to recommend this lovely hotel experience to family and friends.

"Avoid room 17!"

jill190872, Poole, United Kingdom 19/06/2016

Stayed here for one night whilst visiting relatives. Our room, 17, was very small , but spotlessly clean, as was the en suite. The towels were lovely and big, which is something I always look for. The problem became apparent during the night, despite the noise of the air conditioning, which we kept on all night because of the stuffiness of the room, we could hear gurgling and water running on and off all night. There was a boxed in pipe running from one side of the room to the other that was making the noises, don't know whether it was a water pipe or sewage pipe, but whatever it was, it certainly disturbed our sleep. Can't say anything about the breakfast because we didn't have it, it looked all right- a buffet breakfast. Would I go back? Yes, it's convenient for the area, there is parking, but don't attempt to get in the car park if you have a big vehicle, our 4x4 went through with a fag paper to spare either side, you have to go through a covered area in order to reach the car park, there is a small amount of parking space at the front. Yes I would go back, but I would make sure that I didn't stay in 17 again.

"A little outside of London but in a great neighborhood"

User 19/06/2016

This hotel is not in the main part of London (Zone 2 on the tube) but is located in a nice residential neighborhood with shops, cafes, restaurants, etc. It is about a ten minutes walk from the Turnham Green tube exit. The hotel has recently been remodeled. There is staff at the front desk 24 hours and you have the option of purchasing breakfast in the morning for 10 GBP per person. We didn't have breakfast at the hotel because there are several cafes nearby where you can get a nice breakfast with fresh muffins and coffee. There is a cafe right next to the tube stop where you can get a full English breakfast for 5.99. The room we stayed in was clean and comfortable and they provided lots of clean towels. The bed was comfortable with 4 large pillows. The bathroom was recently renovated and very clean. I would recommend putting the "Do Not Disturb" sign on your door if you do not wake up before 9am because they will knock to come clean the room around that time. I would definitely recommend this hotel for anyone visiting London but wants to experience a nice neighborhood outside the chaos of the larger tourist parts of Central London.

"Surprise find"

delacourt, Bidford-on-Avon 18/06/2016

I stayed for two nights whilst exhibiting at Olympia. The hotel has not long been renovated, it is modern, clean and tidy. Reception staff were welcoming and friendly. My room was at the fornt of the hotel and I was worried about traffic noise - I should not have been I didn't hear a thing! I had a king bed, wardrobe, desk, it was a reasonable size room. The bathroom was a good size with a big shower however the shower door open right beside the toilet! I had the breakfast buffet which is served in reception, it was of a good quality and kept refreshed frequently. There is a coffee / tea machine which you can help yourself to at anytime. There is parking at the hotel which I believe is free. I would recommend this hotel.

"Great location, facilities for the price"

ApurvNagpal, Pune, India 17/06/2016

The best thing about this hotel is its location and price - you wouldn't get any other room in Chiswick for at least twice the rate. The bus stop is right outside the hotel and Turnham Green tube station is a 7-8 minute walk. All the restaurants, pubs of Chiswick are a short walk - between 2 & 10 minutes - so you can't ask for more We had a family room - with 2 adults and 2 grown-up kids - and the room at times did feel cramped but the staff was friendly, accomadating and that more than made up for the room size

"Work stay"

rebecca b, Wrexham, United Kingdom 15/06/2016

I had to travel from Wrexham (3.5 hours away) for a 3 day work course and arriving at the hotel I was amazed. Gorgeously clean and tidy, helpful staff and room was lovely and clean. The only downside was it was a bit hot in the room and I was having to leave the fan on all night just to be able to sleep. Breakfast was beautiful and plenty of choice!

"Very small and very hot"

anenglishmanabroad, Hawarden, Flintshire 10/06/2016

Apart from ludicrously small room (couldn't walk round bed, no space for suitcase etc) and sweatingly high heat level from unadjustable air con and heated towel rail, this hotel offers reasonable value.given the location. Be aware of aircraft noise from about 5 am in rear rooms if window left ajar to counter heat. Some rooms looked somewhat larger....suggest clarification with hotel prior to booking as the hotel generally seems too busy to change rooms on arrival

"Great Hotel in a Great Neighborhood"

Jonathan H, Arlington, Virginia 06/06/2016

If you are looking to spend some time in London but not in the city center, then Chiswick may be for you. We spotted this place on a 2014 trip to London and rushed to stay here when we traveled last month (May 2016). Chiswick is a neighborhood to the west of London's city center with a ton of nightlife and restaurants. It's mostly local (as much as we could tell) and provides a different view of a London neighborhood than you might usually get. The hotel has small rooms but compared to London hotels it's relatively affordable and close to public transportation. We loved it here. If we come back to London again, we are definitely staying here.

"Great neighborhood, way too small rooms, comfy bed and great bathrrom"

User 05/06/2016

I had a big suitcase and also did my boyfriend and we had no space to walk in the room!! If we were not on the bed or in the barroom there was no space for us to stand. Bed was comfortable and the bathroom was very modern, clean and was big enough. Way better than the room itself. The neighborhood is great! Very lovely and lots of cool and nice restaurants around. We loved the location! Breakfast is expensive so we didn't buy it! The cookies and tea are very good! The only friendly people were the cleaning ladies and one man at the reception desk. The man and the woman at the reception desk that speak Portuguese are not friendly at all and are zero attentive From 1 to 10 I would give it a 7

"Well located hotel for West London"

limeyratbob, Bristol, United Kingdom 04/06/2016

Having stayed at the Chiswick Palace Hotel every year for the last five it just gets better and better. The major refurbishment has transformed it into a very comfortable experience. Plenty of fantastic restaurants close-by. Typical hotel buffet style breakfast not to everyone's taste. Staff really friendly, helpful never had a poor experience. Free parking and easy transport connections make this a real gem.

"Great hotel - great location"

Peter M, London 02/06/2016

This hotel was a nice surprise, being on the cheaper end of room costs for the area. It has a few quirks, but not bad enough to complain about. The location is excellent for Chiswick High Road, The Thames and Tube (District Line). The only mild issue we had was with our room facing the main road so got woken up a few times. Breakfast was not suitable for vegetarians so we ate elsewhere. Staff were all really helpful. Would definitely stay again.

"Small room but a great price and location!"

LindseyRC317, Greenville, South Carolina 31/05/2016

I didn't expect a very large room -- but it was definitely small for 4 people. However, the hotel is modern and clean and sleek. Chiswick, the town, is adorable and full of local shops and food. A MUST TRY! The price was amazing and it was a short walk from the Underground, which made getting around London a breeze. The staff was super accommodating and always had our room spotless :) The wifi worked great. we never tried the breakfast, but it looked delicious. Don't expect anything large!

"Great start"

johnlM9530II, London, United Kingdom 27/05/2016

After booking rang the hotel regarding parking, being disabled we requested a parking space, in order to reserve a space it cost £10, having arrived and checked in by the most ignorant, dismissive man I have ever come across behind a reception desk we moved our car to the allocated parking. We were checked in to a small but freshly refurbished room, although small adequate, limited tea and coffee so couldn't wait for breakfast. Breakfast served in the reception area ! Limited space with people checking in and out but doable, first disappointment was cold plates, what looked delicious and appetising soon became a bigger disappointment, breakfast was self service and mostly cold at £10 ahead I would of expected better. At £100 a night the beds are comfortable and although small and very warm air con is provided. Chiswick a great location, a walk to the tubes but accessible.

"Great hotel, shame about the reception staff nember"

Kevin L, New Milton, United Kingdom 27/05/2016

We stopped here for an overnight as we had a dental and a hospital appointment early in the morning. As we were arriving in the evening, I called to ask if I could reserve a parking space as one of the guests is a blue badge holder and although the hotel provides free parking, I was informed there would be a £10 charge to reserve a space! Outrageous! The hotel is lovely inside. Our room looked like it was freshly decorated and the toilet/shower room was immaculate. The bed was very comfortable, but I found the pillows not quite so, I did wake with an ache in my neck. On check in we were greeted by a gentleman, his attitude changed from pleasant to abrupt when he realised it was 2 males sharing a double room. I thought that diversity and equality were paramount in this day, This is after all, 2016 and we are legally married, this uncomfortableness needs serious addressing. The breakfast in the morning was very tasty, but what a massive let down as it was served on cold plates, it did not stay warm for long. Would I stay again? Yes, if the eastern gentleman was not on reception.

"A nice hotel"

Evangelos C, Athens, Greece 25/05/2016

The hotel is located near Turnham Green station! Clean, nice rooms, although ours was very small! It is located on the central road which, is a bit busy, but our room was located at the second building and it was rather quiet! Staff was very nice and helpfull!

"Best Western in Chiswick was a good home away from home."

MelanieTerry, Vancouver 24/05/2016

This hotel, while outside the center of London, had great tube access to wherever you wished to venture to. The rooms were great and breakfast filling! We were put on the bottom floor but that was fine as we are really on in the room to sleep, kept the noise from the street out. Staff were friendly and helpful. No complaints at all. I would stay here again if I was to go back to London.

"Good base between London and Heathrow"

jwaltb, Eunice, Louisiana 24/05/2016

We chose to stay at Best Western Chiswick due to its location near enough to London for quick access by tube, its closeness to Heathrow, and its car park. We were pleasantly surprised by the newly renovated interior and were more than satisfied by the accomodations and amenities. Staff was pleasant and helpful, breakfasts were good, and we slept well while we were there. A bonus was all of the excellent restaurants just a few blocks away.

"Smart choice"

davepen54, York, United Kingdom 20/05/2016

Clean and comfortable boutique hotel in downtown Chiswick. Ideal for proximity to local pubs and eating places. There is limited car parking but a space can be reserved in advance. The hotel has been totally refurbished and is ideal for a short stay in west London.

"Nice and quiet room"

User 20/05/2016

An OK room in a separate terrace house with its own entry. The only disappointing things were the breakfast which was very limited and the available TV channels. I thing the 4GB internet connection limit will not be a problem for most of the visitors but for me uploading videos about my trip it was way too little.

"Ideal place to stay in west London"

Jeff K, Wiltshire, United Kingdom 19/05/2016

Nice hotel in good location. Car parking available , which is always a bonus in London. Had a lovely room after being upgraded because it was my 50th birthday weekend. (A little comment when booking worked!). Close to the river and a nice walk along to Hammersmith. Tube station a few minutes away for those with less energy.

"Smart and convenient location - Chiswick"

Jaci J, Cardiff, United Kingdom 18/05/2016

Staff are polite and friendly. The hotel is in a great location with easy access to Turnam Green tube which is 5 mins down the road. there is parking at the front and around the back but access is tight to the rear carpark - a Kuga goes through but you find yourself breathing in ha ha. The carpark is secure and if you're happy to park up and leave for your stay. In 20 mins you can be in centre London and we use it for this very reason when we stay in London. Bars and restaurant have a lovely atmosphere for a chill out at the end of the day on the Chiswick high street with a café culture atmosphere. Also you're not far from Kew Gardens in this location a 15-20 minute walk or a 5 min bus ride will get you to Kew Bridge. There is no restaurant here only a buffet breakfast area but to be honest with so many places to eat in the evening around the area you don't really need it. My husband discovered the hotel due to business stays and we now use it for our weekend breaks when ever visiting London.

"No Sleep"

Jeremy S, Wodonga, Australia 05/05/2016

Was quite expensive or maube thats just London for you. The first room was located directly underneath the foyer entrance, and smelt like wet dog, and the bed was tiny. I asked them to move me abd they did much to my delight - but the second room was only a little bit better. The bed was good, but this time it was located directly under a noisy pump, and the fire alarm led was so bright I could see objects clearly in the room - it kept me awake. 3 night stay, not much sleep

"Full marks for this little gem!"

CME_UK, Cheshire, UK 04/05/2016

A business meeting took us to Chiswick and an early start demanded a hotel in the centre of the town, hence choosing the Chiswick Palace. Great location just off the motorway, easy to find, easy access with small but available car park behind which was a real surprise. We were greeted by a friendly and welcoming reception team. 10/10 for the staff of this little gem! Our room was great (503) and more than adequate for our needs. Very spacious, clean and well equipped. Power sockets for laptops in the right position a nice little desk space too. Only two very small criticisms - our room was in the basement which on it's own wasn't a problem but it was below reception which meant an impromptu wake-up call at 6.45am as the breakfast tables were organised...and secondly the size of the TV on the wall of the generous room was absolutely tiny and a struggle to watch - minor points in the grand scheme of so much that was just spot on. Locally, it's a great location - with over 70 restaurants and bars within 1/4 mile walk and very close to the main underground station into Knightsbridge and the wider delights of London. Great stay, keep up the great work team! So, we'd certainly be

"Three night stay. "

Scott F, Market Drayton 01/05/2016

We stayed for three nights while on a trip to explore a bit more of London. Very clean and well decorated hotel, the service was good on check in but we were put on the top floor of another building that was not connected to the main hotel. We had a very uncomfortable bed that was pushed up against the wall as the room was very small. Good bathroom but also very small. The shower worked really well and the room was serviced daily to a high standard. We just felt forgotten about away from the main hotel.

"Nice hotel, great location !!"

TzSoncent, Sesimbra, Portugal 27/04/2016

Very nice price/quality relation, in a great location. In the middle of Chiswick High Road, close to a supermarket and a no recommended 24/7 shop, plenty of nice restaurants and shops in a comfortable walking distance. We'll be back.

"Lovely hotel, excellent location"

Gillian C, Norwich, United Kingdom 25/04/2016

We stay at this hotel regularly as our daughter lives close by, however, even if she didn't this would be our first choice of hotel when staying in London. Good location, close to tube station and the excellent pubs and restaurants in Chiswick High Street. Never take the breakfast option as there are so many lovely little cafes close by, however, it always looks nice and with a delightful sunny conservatory in which to eat. Rooms clean and comfortable and parking being a definite bonus for London.

"Clean but rather basic"

Nesster, Near Oxford 17/04/2016

There was a lot more Travelodge than Best Western to this hotel with a lack of things you would expect from the brand. The parking though free is limited and in varying locations and as some of the staff's grasp of English is not perfect things can get confused. They are friendly though.

"Quality Hotel"

User 11/04/2016

Everything was great on my stay, no problems, clean room, efficient staff good sleep...all good! Parking was included and no suurprise extra payments needed all round great hotel and value for money I paid.

"Great location, free onsite parking"

Henry K, Evanston, Illinois 11/04/2016

This is a great hotel to stay at if you have a car and need to park it, they have free onsite parking and we were able to get a spot. We were then able to get into London to visit all the sites via the Stamford Brook tube station, which was only a 10 minute walk away. Also plenty of restaurants to choose from right near the hotel.

"Good location"

discerning3, kent england 06/04/2016

Stayed for 4 nights. Clean room, comfy bed but room was so hot even with the heating off and bizarely opening the window didnt help! Plenty of places to eat nearby. Breakfast was very disappointing - badly cooked and lukewarm - I would go to a cafe nearby instead. Turnham Green Station bus stop has 2 buses which will take you to Westfield and also to Picadilly Circus/ Oxford Circus so great for shopping and sghtseeing. Walk down Chiswick Lane to the Thames path. Annpurna is good for dinner and the cafe next to Sainsburys local is wonderful.

"Value for money"

lilifi, Zurich, Switzerland 28/03/2016

The best thing about the hotel was the staff. Very friendly and extremely helpful. Not an ideal location if wanting to spend most of your time in central London. But, the neighborhood itself is lovely full of shops, restaurants and pubs. The rooms are interesting probably because the hotel is many renovated row houses. We had 2 rooms directly next to one another. One room was big with large windows and the 2nd was small and dark, but had a kitchen, which was fairly handy. Since we could use both rooms, we weren't disappointed, but would have been if we had just the small, dark room. The rooms were clean and beds were surprisingly comfy.

"Inexpensive and Comfortable"

leralie, London, United Kingdom 15/03/2016

I stayed here for one night and was very impressed. The hotel is easily accessed from both Turnham Green and Stamford Brook stations. The hotel is recently renovated, very clean and comfortable. It also has a lift, which is by no means a given in London hotels. The bed was very comfortable, the shower had excellent water pressure, and there was plenty of space in the single room I booked. The free wifi was fast and did not drop out. The hotel is right on Chiswick High Road, where there are plenty of restaurants, pubs and shops. The price is just right. I paid £54 for my single room, which is a bargain in London. Chiswick is by no means central London, but given that the Tube is so close, it is a very reasonable place to stay even if you are planning to spend your days in the centre.

"Nice hotel"

sfv2016, Oslo, Norway 15/03/2016

Nice hotel with great staff! We were three couples traveling here and two of the rooms were quite small while our room was big and nice. It was not far from the tube station Turnham Green. Many nice restaurants nearby! If you stay here, make sure to visit High Road Brasserie! The hotel was all in all nice and the wifi was free and very fast!

"A handy retreat in a lively part of London"

nosher1312, Oswestry, United Kingdom 15/03/2016

Excellent value hotel, with good, comfortable facilities and a great breakfast. It is very convenient for a range of bars, brasseries andrestaurants etc. in Chiswick, a pleasant and lively district to stay in. I use it several times a year.

"A very nice stay at the Chiswick Best Western Hotel ..."

didierharel, London, United Kingdom 14/03/2016

Our recent stay there was very nice. The hotel renovation has been remarkably well carried out and the end product is excellent . The stay would have been absolutely perfect should we had felt a little bit more "warmth" , enthusiasm and "smiling faces" from the hotel staff ...

"Convenient location in London"

Jola F, Sutton Coldfield, United Kingdom 08/03/2016

Clean & comfortable hotel in a good location. Close to London underground tube stations. Lots of restaurants close by. Westfield Shopping Centre very close. Free parking at the hotel. Newly furbished bathroom. Modern décor in room.

"Nothing short of perfect"

The_Dutch_Nomad, Dubai, United Arab Emirates 07/03/2016

We stayed here twice when we came to London and we all really enjoyed our stay! It's in a lovely neighborhood located in an area with lots of shops and cafes and restaurants, and it is also a 5 min. walk from the nearest tube station. The hotel itself is clean and the staff are friendly. The rooms are spotless and the beds are wonderfully comfy! The hotel also offers complimentary drinks in the lobby, which we certainly took advantage of. Would definitely come back here :)

"best western chiswick"

Graham J, london, United Kingdom 04/03/2016

great hotel, spotless clean and helpful knowledgable staff, nothing too much trouble, great location and very nice area, easy to get to central london via Tube /bus AND free carparking at the hotel (but spaces are limited) It would be wrong to name helpful individuals as they are all so friendly and helpful at the hotel generally, specifically the reception area

"Week end"

Mourade A, Le Touquet – Paris-Plage, France 02/03/2016

Nice value and closed to subway. If you like little center, quiet road, away from noise, that a nice choice. We appreciate car parking, refreshed rooms.and corridors. If you book in ac' have nice price. That our 4th times there. Thanks


Nessie24, Bristol, United Kingdom 01/03/2016

WOW WOW what a beautiful clean, shining gorgeous hotel. Staff from service maids to reception kitchen staff amazing thank you The service is out of this world. Definitely be back and would recommend to everyone and anyone who will listen. Thank you for a beautiful stay. Xx

"Pleasant stay in Chiswick"

Sarah B, Lincoln, United Kingdom 01/03/2016

We stayed here in a king size room for 1 night in order to go to Twickenham. Our room was fairly spacious and the bed very comfortable. It was more than adequate for our requirements and would book again.

"An adjustment"

MoksiJourney, Dubai, United Arab Emirates 25/02/2016

Our 50th stop on our trip around the world was in London at the Best Western in Chiswick. Chiswick is a really nice neighborhood and the building where the hotel is located is really nice. So far so good. The front desk people are nice for big city people. Although there is free wifi, it is really only available in the reception area. Our room (for four) was in the basement area. As such we had only one small window and basically no view. Free coffee and tea at the reception area is a plus and the dining area can be used to eat your take away food. Free parking is available on site. Coming from the US and prior to that Asia and Africa, the hotel room, including space, shower and condition of the room in general, was great adjustment.

"Dreadful "

Robbothemainman, Darlington, England 23/02/2016

First impressions of this hotel are lovely, nice building, lovely spacious room. Then it all went wrong, dreadful mattress that probably should have been thrown away some years ago, I had a dreadful nights sleep on the most uncomfortable bed I have ever laid on, a bathroom with a great shower but with cracked tiles ( wall and floor ) and mildew, and an extractor fan that did not work. Breakfast, most of it was was ok, but the bacon and the scrambled egg were cold. Don't be deceived by its appearance.

"Birthday Trip to London"

Judy D, Tavistock, United Kingdom 21/02/2016

Have just returned from Chiswick this evening after staying in this hotel for the weekend. Our requirements were for a double room and a family room which I booked online with very little trouble. The hotel decoration in the reception and eating area was very modern, shiny, grey walls, tile floors and large mirrors giving overall quite a glamorous look. Breakfast was served as a buffet and the number of choices couldn't be faulted. From fruit, yoghurt, cereals and juices on to bacon, eggs, beans and sausages followed by toast or bagels with varieties of teas and coffee. At £9.99 for as much as you could eat it was very good value. The reception staff (Polish ? I think) were both charming and helpful. The family room was a great success, a large room with good size beds, one large double and two good size singles plus bathroom. It's a shame that I now have to say that our double, which was of the same high standard, was so small it could have been uncomfortable for a longer stay. In particular the bathroom was very small and I needed to come out to be able to dry off after a shower and I am only 5' 3". My unlucky partner is 6' so found it extremely cramped. Tea and coffee making available in the rooms and to.The last point I would mention is good/bad depending how you feel about a warm (very) room. We had to turn off the radiator and have the window open to be able to sleep comfortably. To sum up, an ideal short stay hotel near the centre of London, easy access to tubes and buses but little to no parking on site. Just remember try to avoid room 207.. !!

"An OK stay "

User 21/02/2016

Great location with some lovely cafes and bars near by. Stayed in the attic suite which was ideal for a family visit too. Great size with a little kitchen in the room too. Would definitely stay here again if required.

"Perfect overnight stay"

User 17/02/2016

My daughter and I stayed overnight as we had an early appointment the next morning close by and didn't want to chance being late. What a pleasant hotel this is. Spotlessly clean and very helpful and friendly staff. The rooms were well decorated and comfortable and we got a free upgrade. I would recommend this hotel without hesitation.

"London Break"

Anne T, Boothstown.Gtr Manchester UK 17/02/2016

This is an ideal place to stay when visiting London. Just 5 minute walk from the tube on the District Line and maximum 30 minutes into Central London? Plenty of places to eat and drink near the hotel with prices cheaper than city centre. Hotel is very clean and modern room on the small side but newly refurbished.

"Stayed for a day and night with wife and daughter in a family triple room- first class!"

George A, Stirling, United Kingdom 17/02/2016

Well presented exceptionally clean decent quality accommodation that's also great value. Great location on Chiswick high road close to all shops restaurants etc as well as Artsed theatre school and Turnham Green tube station (ca. 10 - 15 mins walk away). Very friendly polite and helpful front of house ( thanks Soren!). In short a great place to stay for a few nights - modern clean with modern fresh decor all at an excellent price.

"Staying for business?"

anned670, London, United Kingdom 04/02/2016

I would suggest to anyone staying that the arrive early if you are in anything bigger than a saloon car as parking is very restricted, though the porter is very helpful you may encounter a receptionist that has a curt manner and accuses you of telling lies if you request a disabled space and do not walk into the reception area with your badge

"Best Best Western"

Ustaritz, Europe 29/01/2016

Can only reiterate what many others have said!! Superb position, superb rooms, superb staff, best room service menu that I have seen in some of the best hotels in the world!! Parking is limited but if you get there early it is available and once there the tube is minutes away! Pubs, shops, beauty salons and restaurants surround you! At the incredible price that we were charged I trust that they are making a profit because this is a hidden gem and deserves to survive!! Thanks for letting us stay and giving us some memorable moments!!

"Great Location, Service and Staff"

Gee G, Winnipeg, Canada 26/01/2016

Excellent service minded staff and super hotel! Great location near shopping and restaurants and the Tube station. The hotel let me extend an extra hour prior to my 15 hour flight to let me rest up with complimentary tea and coffee! No regrets staying here and look forward to my return!

"Lovely small Hotel"

jackinmalvern, Great Malvern, United Kingdom 25/01/2016

I was a little worried en-route to hotel because '' had listed the hotel as having no parking but when I arrived I found there was free parking for up to 20+ cars. The hotel is beautifully decorated and although our room was quite small and the en-suite bathroom was tiny it didn't spoil the experience. The hotel is located on a busy main road ( Chiswick High Road ) but we were never aware of any traffic noise. there is a bus stop just across the road for buses to Shepperds Bush/Hammersmith for central London which takes around an hour. If you prefer the tube the nearest station is only a ten minute walk and I believe its only 20 minutes into central London. Breakfast is taken in a very pleasant conservatory and although quite basic has more than enough hot and cold options to satisfy most appetites. Hotel staff are very pleasant and always willing to help make your stay enjoyable. The cost of our stay was very reasonable and represented excellent value for money. I will certainly stay here next time in London.


RaphaellaP, Leamington Spa, United Kingdom 24/01/2016

Booked a single room. Got a double bed, en suite and kitchen! Think breakfast is overpriced and squeaky floors meant I was awoken by the room above at 4am!!! However, I would definitely choose this hotel if I were to visit nearby again. Great value. Lovely room.

"lovely staff"

Helena J, Lisbon, Portugal 21/01/2016

This hotel is located in a very posh neighborhood, quite near to the subway station (walking distance). I got there very late in the evening, got mistaken with the entrance and ended-up on the staff entrance, just inside the reception. I was very well received by the staff and really felt at home, i have to say. The gentlemen helped me with the very heavy luggage into the bedroom, and that was really nice as the amount of stairs to my room, made me feel a bit desperate after some hours travelling. My room was at the main building and i was unfortunate to stay near a corridor where there was some maintenance going on at the time. I was awaken at 7 a.m. by the noise of the constructors. Apart from this detail, the room was small but comfortable. There was coffee and tea available and some cinamon biscuits too. The breakfast was also good and the balcony to the garden was definetelly a nice place to enjoy the first meal of the

"Modern Interiors, Good Service, Lovely Stay!"

reddress20, London, United Kingdom 19/01/2016

We booked a one night getaway as we live locally but wanted to go somewhere cheap and cheerful. We paid £60 for the night, no brekkie. The communal areas are really smart! Very impressed when we walked in, and with the free room upgrade, as well as the free hot drinks 24hrs, we were very happy. Our room was small, and not as nicely decorated as the communal areas, but absolutely fine for a Best Western. It was completely clean, no mould/dust/breakages at all. Towels provided, as well as tea and biscuits. We were very satisfied with the hotel, the room itself and the service was excellent. As a side note, I left some clothing there by accident, and called them 2 hours after we checked out, they popped it in the post the next morning and I received it today! £5 charge to do so, but I could have easily gone and collected it for free, but don't have the time. Their service and standards were great, no qualms at all! Recommended for a nice cheap getaway. Go to Kalamari Greek Restaurant (come out and turn right) if you fancy some delicious greek food!

"A quiet, clean shelter!"

Mariza M, Greece 18/01/2016

We arrived at the hotel in the middle of the night and the stuff was very kind and helpful! The room was in the basement, however it was very clean, and brand new. Great, comfortable bed, nice bathroom and a mirrored window to bring natural light. Free coffee, biscuits and tea every day, good Wi-Fi. It is located in a perfect, quiet neighborhood with local shops and cafes.

"Generally good"

NannyDeeDee, Gorleston-on-Sea, United Kingdom 13/01/2016

Nicely situated for Hammersmith Apollo, just half hour walk. Local to shops and High street Rooms clean but simple. Most staff friendly and helpful. Not so good point, laundry trollies being pulled about outside window at 7am.

"Comfortable, clean and welcoming!"

BasilFrance, France 07/01/2016

Booked a single room which was very nicely appointed with everything to hand clean and warm and comfortable, with nice reception staff. Really nice en suite shower room, I would certainly visit again,

"Clean and well positioned"

holidayjulie19, Edinburgh 06/01/2016

We booked this hotel to stay in when we went to see my daughter in a show at Arts Ed in chiswick. We wanted somewhere comfortable and not too expensive. I was delighted with this find. About 10-15 minutes walk from Turnham Green station. Friendly staff. Spotlessly clean and superb breakfast. We had one twin and two single rooms. We had actually booked 2 twins but they offered my son and I singles instead for the same price which were small but perfect for one. Lovely hot strong showers. I have just booked another break there at the end of January for the same reason. 2 singles and 2 twins this time. Looking forward to it.

"Comfortable stay at the convenient location"

Hiromi T, Vienna, Austria 04/01/2016

It was the second stay at this hotel. It locates not so far from the London city centre, short walking distance from the underground station. The room was clean, quiet and comfortable. The staff at the check-in counter are always friendly, helpful and professional. I had an early flight to fly back and it was perfect since the hotel is a few minutes walk from the bus stop (N9) that goes straight to Heathrow.

"Amazing!!! "

Sannah25, Leeds, United Kingdom 03/01/2016

Had a amazing time! The room was exactly as the picture. Very clean, staff were really helpful. Was a very memorable stay and would definitely recommend to others. Already thinking about booking in our next visit as it exceeded our expectations! ??

"Simple but classy"

Claire S, Bristol, United Kingdom 23/12/2015

Stayed one night. Ticked all the boxes. Good value for money on an advance prepaid booking. Would definitely stay again. Nothing too much trouble for reception staff. Room not huge (double bed for single use) but well thought out layout in terms on plugs/mirrors/tea point etc. Good shower with plenty hot water.

"Chiswick palace"

William M, Bidford on Avon, United Kingdom 09/12/2015

Recently refurbished - work completed to a high quality. Great place to stay. Hotel is 400 meters for m Tube station- good access to city. Reaonable sized car park - great advantage for a London hotel!

"Pleasant stay"

WhingingGit, Bangkok, Thailand 08/12/2015

Excellent hotel. Clean, polished and new. Room was decent and new decor. Bathroom was splendid except for incredibly high soap dispenser by sink which meant water dropped everywhere when applying to wet hands. Amazingly had A/C in room which is a plus for a hotel in London. Really easy getting there from the Shires, just off A4M. Oddly, was quoted £60 but charged £70 when arrived with no explanation! Decent hotel for budget and within walking distance of Chiswick.


alex b, Greater London, United Kingdom 08/12/2015

Will be staying at the hotel often and have already recommended to friend who have stayed and had the same good experience. After thorough search on various sites we decided for this hotel to stay 4 nights. 5-8 minutes walk from Metro, (direct line to Downtown), fairly good access from airport(s) via Waterloo station. Nice part of London, with some old charm, 40-45 minutes to the major sites by METRO. We got a nice double room, the staffs were helpful and friendly.

"best western review chiswick london"

Susan K, Spain 07/12/2015

good location near to tube station with quick access into central london. Hotel position excellent near number of bars and restaurants, great shopping locally. room clean and quiet great value for money.Had a great stay & would recommend to family and friends. I will stay again on my next trip to London.

"Good compomise: nice place, not too far from center, good price, good service"

handhungary, budapest 06/12/2015

After thorough search on various sites we decided for this hotel to stay 4 nights. 5-8 minutes walk from Metro, (direct line to Downtown), fairly good access from airport(s) via Waterloo station. Nice part of London, with some old charm, 40-45 minutes to the major sites by METRO. We got a nice double room, the staffs were helpful and friendly. No complaint!

"Avoid the basement floor!"

karayazlik, Istanbul, Turkey 25/11/2015

I stayed there in one of my travels to our company HQ at Chiswick Park; other options were full or too expensive as it was a very short notice visit so I thought this would be the time to try this hotel. Very clean; fully refurbished; close to the tube station; right on the Chiswick High Road with plenty of buses passing by, also fine for an evening stroll; a lot of restaurants, cafe's around; relatively cheap; staff was ok; breakfast was just enough -nothing special. But on the other hand, the room was very very small, more like a cabinet. And the room I stayed at was at the basement; literally right below the enterance of the hotel. There was a window; at first I thought it was a proper one but later I realised that it has a mirror system reflecting the light; no option to get some air. The room was terribly hot although it was 12 degrees outside and when I switched on the conditioner it got cold too quickly and the thermostat did not work properly. Also very early in the morning I started to hear people leaving the hotel carrying their luggages right above my head. Not a good experience for me. To be honest this can only be an alternative for a short stay if you have things to do around Chiswick but avoid the basement floor for sure. If you are claustrophobic, run away :)

"No restaurant"

Darren W, Rochdale, United Kingdom 23/11/2015

The room was great, but I should have checked that the hotel had a restaurant because when I'm on business I prefer to come down from the room and eat in the hotel rather than roam the streets trying to find some where I like the look of.

"Good stay in nice area"

Markkkk, stockholm 22/11/2015

We were shown to a basement room but it turned out to be cozy and quiet. The hotel and staff were great, hotel modern and clean. This is the area to be in if you are tired of central London - very laid back and British. Restaurants and pubs galore, jog along the Thames, shop in Hammersmith or ruminate in the antique shops. Its proximity to Heathrow is super as well. Everyone has a kind word and don't looked stressed out. We followed the advice of some reviewers and ate breakfast out which we regretted because the hotel had a great buffe and the price was no different as the smaller cafes.

"Lovely Chiswick hotel"

User 17/11/2015

This is a great place to stay on a budget in West London. It's a short walk to Turnham Green station and there's a great selection of restaurants and cafes nearby on Chiswick High Road. The rooms are clean, the beds are comfy, the staff are friendly, and they have a wide selection of free teas and coffee by the reception, which is a nice touch. I would stay again!

"Weekend with my whife without kids"

fam_dupont, Odense, Denmark 14/11/2015

I found the Hotel on the internet and it looked OK and on the London map it look OK sites from London center. Sorry but it do not. It takes min 30 min. in the tube and walk from the station to the Hotel. When we arrived at the Hotel we was given a cellar room with at tiny window, but It was changed the same night that my wife suffers from claustrophobia. The new room was sites on second floor and was very small but we decided that we would be in London all day and only had to sleep there we could live with it. The breakfast - well not very much to tell, no service, small buffet, coffee from a machine so we had to stand in line several time to get a cup. Over all experience - I dont think we will come back.

"Very acceptable"

User 14/11/2015

There is very little choice of hotels in the area of W London and this a good value with adequate free parking and buffet breakfast. Near Tube station and all shops and restaurants Rooms are modern and position perfect on ChiswicK high road I fully recommend the place if you need to stay in this area .

"Too hot to sleep"

Ken D, Sherburn in Elmet, England, United Kingdom 14/11/2015

The hotel was not far from the tube, lots of shops close by & convenient for access into the city. Our room (510) in the basement was spacious & well decorated with a lot of nice touches. The downside was that it was just too hot to stay in there, this was in November and the heat was unbearable. There were no windows and the room was oppressively hot. The air conditioner unit although operational was totally useless. Stay here by all means but ask for a room with a window and DO NOT book room 510 until the heating is fixed.


Brian C, London, United Kingdom 11/11/2015

This is an ideal base for those visiting Olympia or London, being very close to the Hogarth Roundabout at the end of the M4, as well as the Underground We had a suite consisting of a double bed and a single. Both were full size in a room easily able to accept the furniture. We did not need to use the fair sized separate kitchen, but it looked clean and functional. The room was quiet and we were able to relax. Didn't need to eat but there seems to be a large breakfast area.

"Close to tube station, pubs and cafes"

Darla H, Santa Ana, California 09/11/2015

Rooms in London will be small, king size bed was really a queen. Updated bathroom very nice. Overall enjoyed. The staff on the morning shift were courteous, however we felt like we were bothering them when asking a question. The afternoon shift were much more pleasant. Did not try breakfast as it was not included in room charge (which I will need to check website again as I did not see any mention of additional charge there) Good pubs and cafes in the area. Also nice shops. Very convenient to catch the tube (underground train)

"Reasonable rates in a lovely neighborhood."

Lionskitty, Fort Worth, Texas 09/11/2015

I would rate the service excellent, save the one condescending brunette female at the desk who was more interested in blaming us for the climate issue with our room than fixing the problem; a problem of which the hotel was clearly aware, as there was a large portable AC unit in the middle of our the autumn. I believe that this problem stems from the way the towel warmers were installed, just a theory but you can feel the heat radiating through the bathroom floor. We arrived very late and the gentleman who showed us to our room was very helpful and kind; however, we could feel the heat rising as we climbed the stairs and my husband mentioned it as we entered. It was probably 80s, although it was supposed to be 40s (F) that night and the window was this wasn't us being picky tourists. The attendant was apologetic and informed us that the hotel was at capacity, but we could change rooms the next day if the heat was a problem. The room was adequate otherwise, and we slept until very late the next day, due to the time change, jet lag and a lack of sleep. The AC unit provided worked well, but the condensation made the carpet around it quite damp and I put towels down in an effort to minimize the damage. However, I didn't discover this until after we had risen that afternoon. When we approached the woman at the desk with the problem, she shifted blame to us for not reporting the problem sooner (although we had reported the problem upon our arrival and I explained that we hadn't been up long) and then chided me for using the AC unit provided, as I explained it was leaking. Translation-the hotel was still full and no one knew what to do about the problem. She agreed to send maintenance around-who agreed that it was hot and turned the AC unit back on-and we were moved the next day. The rest of the staff were great, the second room was still warm but we had a thermostat, so wasn't a problem and the breakfast was great. Unfortunately, my treatment by the one rude employee-who should have apologized for the issue rather than treating customers like naughty children-totally soured my opinion of our stay there.

"Good experience"

pinkefish, Gloucestershire, United Kingdom 06/11/2015

The hotel and rooms are situated in several buildings next to each other. We had reserved a double room, but on arrival I asked if it was a quiet room on the back. We were upgraded to a studio room in a side building. It was a triple room with kitchen as well as a shower room. The kitchen was quite large, with sink, hob, fridge, toaster and microwave, but there was no equipment. No pans for the hob, no cooking utensils, only three plates, bowls, knives, forks and spoons. We were delighted to have the fridge and wine glasses, but anyone paying for the kitchen facilities might want more than this very basic provision. The room was clean and comfortable, generous supply of towels and hot water etc. We had reserved parking and were able to leave the car there for our two day stay. The hotel is very well located, being close to bars, cafes, restaurants, convenience food stores and a wide range of interesting shops. It is a few minutes walk to Turnham Green station, very quick into central London.or east to Kew Gardens. We clearly got a good deal, but I think I would have been happy with our original booking. It is a middle range hotel, value for money and we would stay here again.

"Great Location"

Julie R, Lowestoft, United Kingdom 02/11/2015

We have stayed at this hotel on several occasions. The Hotel is in a great location in cheswick. Just on the high road, close to shops, bars and cafes. The hotel and rooms are very clean and well presented, and the hotel has recently undergone a refurbishment. The staff are very helpful, and when thay realised that several of our family were all staying at the same hotel, the staff moved our rooms to ensure that we were all close together.

"Three day visit to london"

KenJersey, Jersey Channel Islands 01/11/2015

Location is quite close to underground train station, hotel is on a busy main road (very noisy) can't leave your windows open if you are situated in the front of the hotel, make sure you get a room at the end rear, room 202 has shower bath but is only good if you are 4ft tall. When checking in the staff were very speedy and friendly. I booked a double room which is a little on the small side, the room is very clean and modern, you have all the extras that one would need, wifi is very good but there are limits on whaht you can download. Television channels are limited (no sport channels) and if you are travelling from Europe there are no German, French, Italian, Spanish channels only English. Breakfast is average, on my first day the food was Luke warm and the fried eggs were hard and leathery the sausages are the cheapest that one can buy. Chiswick High St has plenty of restaurants and pubs all London prices.

"Very good Hotel"

Peter D, Brecon, United Kingdom 28/10/2015

Stayed for four days on a sightseeing trip to London and enjoyed it so much we shall be staying again in the spring .Very pleased with the hotel and especially our room which was clean and comfortable. Special praise for the bathroom ,very modern and bright. Prices are reasonable and I was able to park in the hotel car park with no difficulty. Staff at reception were polite and helpful and recommended a trip to Fullers Brewery which is close by ...enjoyed the tour. The location is very good . Chiswick is pleasant and has a good selection of shops , pubs and restaurants also good train and bus connections for central London.

"Good value for money"

User 25/10/2015

Stayed at this hotel during the rugby world cup. The staff was friendly and helpful and the hotel clean and tidy. A good breakfast is included in the room rate and I regard it as good overall value for money. Closest subway station is Turnham Green and about 10 minute's walk away. Only negative is that not all windows can open and one of our group members had a room without an aircon - make sure upon booking that you clarify this.

"Great location!"

bufflehead123, Nanoose Bay, Canada 22/10/2015

This is an updated older hotel, quaint and clean, and very handy to the tube. The village itself is lovely, with lots of shops and restaurants. It's close to the Thames, which has a great walking path. The rooms are small but adequate and very clean. We would definitely stay here again.

"Good overnight stay"

Dianne C, Bristol, United Kingdom 22/10/2015

Hotel recently refurbished. Room perfectly acceptable for a one night stay - mattress could have been more comfortable. Adequate space, nice bathroom. Breakfast had lots of choice of both hot and cold - nice pastries.

"Great location and rooms refurbished to high standard"

TheLush101, Cardiff, United Kingdom 18/10/2015

Stayed here solo for one night on a Saturday in September 2015. I was visiting friends for a party and so wanted somewhere relatively near to their place - this hotel was ideal as it's about 10 minutes walk from Turnham Green tube and in a great location on Chiswick High Road, which has plenty of shops and restaurants. Check-in was smooth - despite being busy, there were 3 receptionists and they found my booking quickly. I was offered the opportunity to upgrade / include breakfast but declined as there was a Sainsbury's just down the road. My single room was downstairs in the basement - it was small but more than adequate for a one night stay. It had a comfy single bed - despite me being 6ft, I had ample room in the bed and the linen was all very clean - a desk and chair, kettle, tea & coffee facilities & biscuits, flat screen TV, hanging space and a decent air con unit. As you'll see from the pictures, there wasn't really a view as it was a basement room but that didn't bother me. The bathroom was also very modern and small but perfectly formed - the shower cubicle was big enough and had plenty of hot water and good water pressure. The towels were good quality and spotlessly clean. The free wifi had good signal (even in the basement) and was fairly quick - it was needed though as I didn't have great mobile signal in the room for obvious reasons. I didn't hear any noise during the night really - did hear some guest going past in the afternoon, but other than that, it was silent despite being by the stairs. Overall, as I literally just wanted a place to sleep and spent most of the time elsewhere, this was an ideal room for a short stay - if you've got luggage and / or have a longer stay or will spend more time in your room, you might want to look for somewhere bigger - in terms of location and value for money, I was very pleased.

"Good location with secure parking"

Riotstar, Barnstaple, United Kingdom 17/10/2015

This is a smart, modern Best Western with tiny rooms with barely more space than for a double bed. It is also noisy overnight, we had a lot of loud excitable Spanish co-residents who woke us throughout the night chatting in the hall and slamming doors. However, the good outweighs the bad, it is nice and tidy, beds are comfy, the area is really busy and pleasant, you get secure free parking and the tube in 5 minutes walk away. The city is about 20-25 minutes by tube. Lots of eateries nearby, too, and pleasant staff.

"An average hotel in a good neigbourhood"

Niels W, Oss, The Netherlands 16/10/2015

Hotel: The hotel consists of multiple buildings and it seems to depend in which building your located how much you will enjoy your stay. It feels more like a combination of 5 houses than a real hotel. Different than I am used to but not bad to be honest. it does have free Wifi! Price: Prices are average for what you pay to be honest. It's not much, but without breakfast included not cheap either. Room: The rooms differ quite a lot, we were located in one of the side buildings and had 3 totally different rooms. 1 was a single bedroom which was really small, one was a larger double room but the bathroom was really old and the last one was a double with a bath in it and looked a bit newer. Strange to see so many differences in rooms. The biggest reason for giving this hotel a 3 is the noise. The rooms are really, really noisy. When somebody in the building takes a shower, you will notice this because of the noise, so if one of the residents decide to take a shower at 6 in the morning, there is a good chance you will wake up because of this! Furthermore not airco seems to be present, not a problem during our stay, but it might get warm during peak summer! bathroom: Not bad, just average and like stated before differences per room. Services: The staff is friendly and the lady walked us to the building. we didn't use any other services in the hotel. Food: We didn't use the food service but there are a lot of dining options close by. neighborhood: Good and nice neighborhood, it felt safe and contains a lot of shops of which a few are open 24/7. i would recommend the area for a stay in londen. The hotel is also close to the metro station which is also a big +. Parking: didn't use the parking, but the lot is really small, wouldn't recommend staying here if you own a big car :). Overall: Overall it's a nice hotel, but i expected more from best western. The noise levels in the room where the most annoying and make me more annoyed. The most important thing for me when staying in a hotel is a good bed, a good shower/bath and a quiet place to get some sleep. Unf. this hotel lacked a lot on the latest point.

"Hidden little gem"

Tantalisemytastebuds, Dubai, United Arab Emirates 13/10/2015

I had booked a double room via and the check-in process was smooth and I was ensconced in my room within 10 minutes. I had chosen this venue as it was on the underground District line from Heathrow airport and close to the location of the Blogger's conference I came to attend. I had requested a ground floor room at the time of the reservation as I was unsure if they would have a working elevator. Fortunately, the hotel has been recently renovated and they have both an elevator to the upper floors, as well what appears to be a lift of sorts into the basement for wheelchair bound guests. The room itself was small, but since I would be out or alone for most of the time, it wasn't really a problem. Everything had a place and the layout optimized the use of space. A small wardrobe fit into an alcove between the bed and the bathroom door and also housed the ironing board and built in safe. The one bedside table was adequate for my needs. The en-suite bathroom was cosy enough for one person and had a toilet, shower and hand basin unit with sufficient storage for toiletries. If I have one pet peeve about hotel bathrooms, it is that they sometimes tend to be less than immaculate in terms of cleanliness. My heart literally skipped a beat when I checked the shower tiles and saw no visible grime. Similarly, when I inspected the areas surrounding the hand basin and couldn't even spot a speck of dust! Every day when I returned from my outings, the room would be restored to an immaculately clean and pristine condition. The complimentary beverages and cookies were restocked in the room on a daily basis, and I was informed that I could also use the complimentary beverage facilities in the hotel lounge. I did not avail of the hotel's buffet breakfast as I left early on most days and preferred to eat on my outings. It may be included as an optional extra when making the booking, or even later when you decide to partake of it. The hotel has free wifi in the rooms and public areas and I was able to connect via more than one device at the same time. In the evenings I sometimes took a walk down the Chiswick High Road for dinner, and the variety of establishments in such a small suburb are remarkable. In addition to cafes, there were also a number of artisanal cheese shops, bakers and delis within walking distance to the hotel. On the day of my check out the front of house staff called a taxi service for me to the airport, as I realized at the last minute that I had no inclination to cart my expanded luggage to the station. The ride to Heathrow Terminal 3 lasted approximately 20 minutes and I was deposited at the entrance to the terminal.

"5th-8th October, 2015"

Lynn H, Poynton, United Kingdom 13/10/2015

Immaculate, stylish spacious, well appointed ground floor room, comfortable bed, with extra hot drink facilities in the lounge area. The hotel was on the main High Road, and only a 5-6 minute walk from Turnham Green underground station. Very pleasant area, well served by a fantastic selection of eateries. All staff extremely polite and helpful.

"Best hotel find in London!"

JoAnn M, Carmel, Indiana 10/10/2015

Great beautiful updated hotel that is a perfect stay for anyone touring London! The prices of the rooms are extremely reasonable. We could walk to the tube and get to all the amazing sites of London. Staff were excellent! The hotel rooms, although small, were very clean and the hotel is tastefully decorated. A perfect location as the community is very beautiful and some of the best restaurants around! I will definitely be back and cannot think of a more perfect place to stay!


johnm1952, Swindon, United Kingdom 07/10/2015

If you stay here check the room is adequate. Our basement room had a bathroom so small that you had to dry off in the bedroom after a shower! 2 people could not be in the room at the same time. There was constant running water noises, presumable because we had basement room. Didnt sleep well. It was overpriced for what we had. The hotel is clean and tidy and the staff fine. Breakfast average.

"New, Chic but small"

kiankok, George Town, Malaysia 02/10/2015

Probably its London. So its kinda small. You will find it hard to move your body. Probably this is single room with single bed. This is room 102. Facing behind so less noisy. Breakfast included. Expensive at £100. Free tea and coffee all day. 4GB data per device of wifi.


Marg029, Ormskirk, United Kingdom 02/10/2015

Stayed here for 2 nights with my husband. It's in a lovely area with plenty of choice for eating out. Close to tube and bus routes. Room was clean but small and at the top of the building (in an annex). It was cramped but I suppose ok and functional. We didn't have breakfast as there were so many places on the High Street. In the main reception area you could help yourselves to tea and coffee. You have to get there early in the day to secure a parking place. Narrow entrance to car park.

"Autumn break"

Tina B, Folkestone, United Kingdom 24/09/2015

We spent a couple of nights taking in the sights in London and stayed at Best Western, Chiswick. A recently modernised and very pleasant hotel in easy reach of London town. Sparkling clean with friendly staff and not too far away from the District underground line. No one bothered us and we enjoyed a comfortable and relaxing stay. Highly recommended.

"Good value for money in London"

Scotsbunny, Central Scotland 22/09/2015

We booked in here for a local family wedding and had a double and a twin room. The booking in process took a little time but only because the very pleasant manager was trying to ensure that we got upgraded. Having stayed in a number of tiny London rooms on business, I was pleased to see that we had a room which was lovely and clean, seating area, good lighting, air conditioning, free wifi and a decent bathroom. The twin room was fine as well. I am unable to comment on the food as we chose to eat breakfast out at the various cafes close by. The hotel is situated within easy reach of lots of pubs, restaurants and cafes and 2 tube stations. I would definitely stay in this hotel again if I need to go back to Chiswick.

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