The Best Western Burns Hotel Kensington in London is ideally placed for shopaholics, being a superb hotel near Oxford Street. Set in a peaceful Victorian garden square, this splendid central London hotel is just a designer label away from Kensington High Street and Knightsbridge – not to mention Notting Hill and the huge Westfield Shopping Center at White City. If your aim is to shop till you drop, then you’ve found the right place. A stone’s throw from Earl’s Court tube station, you’re perfectly situated for both the Earl’s Court and Olympia exhibition centers. It also means the many delights of the capital are just a quick ride away. From this Grade II listed London hotel, it’s just a short walk to Kensington Palace, The Albert Hall and the museums of South Kensington. That's great news for anyone who wants to see the best of London whilst having some distance from the hustle and bustle of the busy West End. For football fans, we’re very close to the homes of both Chelsea FC and Fulham FC – or if you’d rather follow the national team, Wembley Stadium is just a few miles north. That’s not forgetting Lords for test cricket and Wimbledon for tennis in the summer – all within easy reach. Guests here on business will love our location with its easy links to West End and City. Our 24-hour reception desk, will happily provide business services such as photocopying and faxing, as well as help with directions and luggage storage. Whether you’re here on business, with a party of friends for a night on the town, a non-stop shopping blitz or just to see the sights, the Best Western Burns Hotel Kensington in central London offers the perfect base that you’ll love coming back to.
I arrived early from the airport and was pleasantly surprised that I was able to check in early at no extra cost as the room was available. The staff were friendly and helpful, organising routes and offering advice on all manner of things. Good location, less than a 5 min walk from earls court station - about 30 mins on the tube from Heathrow. The room was older styled and could use minor spit and polish, but for the price of around $100aud in early 2018 I thought this place represented great value. Noise travels from rooms above a lot. When your upstairs neighbor decides to have a shower you'll know about it, being an older building, when they decide to walk around the room there's quite a few creaks and again, you'll know they're up and about. The other things to note: The room was quite warm and couldn't be made cool, there was no fridge or mini bar, but excellent reliable free wifi.
The hotel was adequate; good location. However, I was disappointed about the reduced quality of the full English breakfast. It used to feature grilled tomato and black pudding - both of which have vanished from the menu since last I stayed there. A great shame as both are an integral part of a proper English hote lbreakfast.
Very comfortable stay in a convenient location - only 2 mins walk from Earls Court station. Cosy and comfortable. Quiet rooms, friendly staff. Rather disappointed with the late start for breakfast (7.00 on a weekday) but overall a good experience. Good value for money compared with other hotels. Will stay there again
Basic accommodation with excellent English breakfast. Clean but small rooms. Lacks air conditioning, but they will supply a room fan on request. For the price, can't be beat for access to tube station, inter-city train station and access to central London sights.. Easy access to Wimbledon and Heathrow Airport.
I am basing my review on the room which I was initially allocated.Quality of rooms is inconsistent. The first room on the 3rd floor was unacceptable- lots of cobwebs on the walls, torn blinds, peeling wallpaper on walls and ceiling. There was a strong bad smell. The room didn't look like those shown online when booking. I must say that the duty manager moved me to another room which was clean and met my expectations. The inconsistency in the quality of the two rooms was shocking. The beds are comfortable and the shower had good water pressure.The hotel itself is well situated. The second room was good value for money. I would rebook if I could guarantee that I would get one of the more recently refurbished rooms.
Hotel is definitely in a convenient location but for a 4 star our room left a lot to be desired. Needs serious improvement and upgrading . Carpet worn and torn. Mildew on window frames. Wallpaper torn and grubby
This is a nice hotel located just minutes away from Hyde park and the hotel is located at the heart of the city. It is a cost hotel with all basic facilities and rooms with all that it takes to comfort facilities.
Hotel is 2 min walk from Earls Court tube station with huge selection of shops, pubs & restaurants to suit all tastes.Stayed in lower ground floor room which was quiet & good size. Bathroom well lit with good shower & well heated.Comfortable bed & daily towel change. Breakfast service was attentive with swift tea & coffee while choosing cooked to order breakfast.Even choice of yoghurt flavours & better choice of cerals than in bigger hotels. Staff helpful-offered to store cases when checking out if we were planning more sightseeing before travelling home.Will stay here again-quiet location & small patio area would be pleasant in summer.
Convenient walking distance (4 minutes) to Earl's Court tube station and many food / grocery options. Room is value-priced for London and is appropriately priced considering location from city center. The room could use a bit more upkeep to restore full functionality. (replace batteries in the in-room safe and fix the window that did not close properly.)
I guess it could be said that the room we had at this hotel makes one realise what the rooms are like when people on the British version of Location, Location, Location say, "It's a tad small". Never the less, the room was clean and very warm considering it was about 10 degrees Celsius outside. The staff were really friendly and helpful and the location was really good. It wasn't right in Central London but was really convenient to the tube and cafe's and supermarkets, etc. I missed a bar fridge but I think that might be normal around Europe because we're now in Amsterdam, and, no bar fridge again. Ahh well, I'll live. We only stayed 3 nights which was ok. Any longer might have become a bit too much with the size of the room being so small we couldn't both have our luggage accessible. Still a nice place if you aren't expecting to swing a cat.
I will give the Burns a Very good grade as it represents great value for money in a really lovely area and included a very good continental breakfast. The hotel is just round the corner from Earls Court subway. A brisk walk gets you to The Natural History Museum and the Vand A. The room we had was small, but comfortable and clean. Could do with revamping radiators and windows but we were comfortable here. Thank you.
The hotel is close and to the Subway/tube and is reasonably priced for London. Our room was a bit small. We had two full size pieces of luggage and two carry on pieces. The size of the room was small and this made it a bit tighter. The bathroom was a bit small too. All in all it worked. They did not supply hair conditioner or cotton swabs. Face cloths are supplied on request. Unfortunately our never came. Must be able to do stairs. A bit challenging with luggage. The included breakfast, continental and hot, was good. The coffee was a bit strong and if you prefer Lattes, it costs more.
We stayed 4 nights while touring London and then returned for one more night after visiting York. You can't beat the location. So close to the tube and convenient for everything from pubs to pharmacies to restaurants (both posh and fast food). The first room was small (second floor) while the room we had on the return trip (basement) was a bit bigger. Both featured a coffee maker and lots of outlets for charging up the technology. In the first room the shower had two temperature settings – hot and hotter. Try as I might, I couldn't get the temperature of the shower to much below scalding. Good pressure though. The second room shower was fine. The elevator really only has room for you and your luggage. The bed was comfy in both rooms. The rooms could get a bit stuffy but windows do open and that was fine. We found the breakfast to be over-priced for what you got. That said, overall I have to say the Burn Hotel was great value for the money and we would stay there again. The M & S Foodhall at the bottom of the street was darned handy for snacks and sandwiches. The staff couldn't be more helpful or pleasant.
I have stayed overnight at this hotel twice now and, having stayed in many other hotels in London, can vouch for the great value it offers. The hotel looks a bit tired but the rooms and bathrooms are of a good size considering the location - and what is available at other hotels. Everything is very neat albeit a bit old. I wouldn't want to stay here too long but it is a perfect option for an overnight stay. At least they try to make the rooms look nice and the stay as comfortable as possible.
We stayed in this hotel for 10 nights. Yes the hotel is old but has everything you need. We had a regular double room which had 2 night stands with drawers also enough space to walk around plus a desk with extra drawers. It was a bit bigger than expected. Bathroom was clean but you had to climb into deep bathtub with rain head shower which had hot water everyday. Rooms were cleaned everyday. Clean towels everyday too. Hair dryer was not the greatest but there is an outlet near the desk which has a mirror to do your hair if you bring your own hairdryer. Also kettle, 2 cups in room. Window opens a little more than what other guests were saying about 8 inches and bathroom one opens as well. Beds were ok 2 pillows each. There was quite a bit of closet space with enough hangers plus in room safe. There is no fridge. Can not comment on food but restaurant was very busy. Also if you're a smoker, ashtray in front of hotel and little garden area off of the restaurant with benches and table a designated smoking area open till 11 at night. Location is great lots of coffee shops and restaurants. Earl's Court station on the district, circle and piccadilly lines. If going to Windsor you can take tube to Paddington station only few stops away. Hop on a train to Slough only 1 stop then switch to another train to Windsor/Eton only one stop (not as far as you think). Take Green district line (know your end point) from Victoria straight to Earl's Court if travelling from Gatwick. We bought oyster card at Gatwick airport. Did not get visitor card because you cannot top it up or get a refund back. Where as you can with regular oyster and refund at Victoria for unused fare. Great local area would stay here again. For the price it can't be beat.
My mom and I stayed here in October when we were visiting England for 10 days. We stayed at the Burns hotel for five days. Here's what I will say: it's comfortable and safe and get the English breakfast with your room because it really fills you up and it's great. The hotel is literally one block from a tube station (Earl's Court) and lots of bus stops. There's some good restaurants nearby -- we liked Masala. It's on a side street, it isn't fancy, but it's great Indian food and cheap, too. We also had a nice meal at the Prince of Trek (I think) pub -- on the main street down from the tube stop. In short, if you're like us, you're in London to be busy and see things and not spend time in the hotel. The rooms are clean, safe, and comfortable (a little small but who cares -- you're just sleeping there). We'd definitely stay here again. The staff were great about getting us taxis to go to the station, etc. and were helpful when our room was too hot and got us a fan.
Couldn't sleep in this hotel coz the floors creek and you can hear people walking in the next room. The staff are great. I had no issue with the service. They were very helpful. Even the doorman was very nice! The location is good too. I stayed here through a tour group.
We stayed here a couple of months ago for 3 nights, en-route from Australia to Cornwall. It has taken me a while to write a review, but seeing a few people have lodged some issues, I felt I need to give my impression. There were 3 of us travelling so we booked a single room and a superior double room. All of us thought this hotel was great value. 1) It does not have a "five star" lobby; however the staff are extremely friendly and helpful. ***** 2) the lift setup is restricted to only a few people, or perhaps one with luggage; ** 3) the breakfast was not bad according to one of us; *** 4) the location is top notch; ***** 5) the floor layout was quirky for the single room because it was a case of having to go up a step and then down a step.. but who cares. *** As a point of reference, my wife and I stayed at an upmarket hotel in Kensington a month later, for perhaps twice the price. The location was very good, the ambience was very upmarket, and the room was OK. However the Best Western is far better value, unless you want to spend time sitting in your hotel for meeting or relaxation purposes. We would enjoy staying here again based upon our experience. Cheers
this hotel by far was the worst BW hotel I have ever been. The registration staff was poorly trained. The hotel room was smelly. NO AC which is ridiculous. They are below the standards when compared to other BW of similar classifications.
Good: - The hotel is very well situated close to Earl's Court Underground Station (not even a 5-minute walk from there). It is a very central place. I had a room with a view on the street and the park. - It does have to be said, that the room was clean although it can use a refreshing. - There was heating available and although the heating system touches the bed (don't know if this is conform for security reasons), it warmed the room almost immediately. Bad: - The room was really tiny and could use some refreshing; the wall paper was old and at some places slightly coming off, the walls weren't straight (I had the room at the top floor under the roof), the floor made sounds every time I walked (this must have been quite annoying for the people under me). Also, you could hear the other guests, so the isolation of the room was almost non-existent. - The heating system in the bathroom did not work. - I had a breakfast included in the price, which I wasn't able to take. Hence, I cannot comment on the food. I was there during the week-end and breakfast only opened at 07:30, at which time I had to leave the hotel to go to my study event. It would have been nice that the breakfast was also available as of 07:00 as during the weekdays.
We arrived around 1:20pm after a long trip from Calgary, hoping for an early check in. The lady at front desk was very nice and granted it to us. Was so appreciated after that trip. We had room 104, elevator was very small so I let my wife take it with one case and I carried the other up the stairs. No big deal as it's only one flight. Room was average size, Ive seen some reviews saying that the facility is old. It is old but it's clean and London is a city with old buildings, just adds to the character. Bathroom was kind of small but everything works and shower was hot with decent water pressure. Bed was smaller than the queen sizes we get in Canada, but was comfortable. We opted for the full English at breakfast for the additional £4 and it was well worth it. Great service at breakfast throughout from all staff. Would recommend this hotel for sightseeing, the location is amazing right next to Earls Court tube station. We will return!
This is not what you expect from the Best Western to be honest. Even though location saves this hotel, you probably won't book it again. No AC and you can't even open the balcony door, you can make a small gap so air comes in but that's pretty much it. Rooms are very old, carpet was disgusting, had to wear socks all the time. I think they renovated washrooms as it seems the only new and clean place in that tiny room.
Randihr was excellent. When we had an issue with the toilet flush in our room, he immediately found for us another room, which was even better. Very happy! Thanks, Lena and Mike Virginia, USA P.S. Hotel Location is great! Walking distance to Metro Station, restaurants, tourist attractions.
My wife and I travelled to London to see a show and we decided to stay at this hotel for one night bed and breakfast, we were certainly not disappointed. We booked a double room which was nice and warm and the largest double bed I've seen, which was very comfortable. When going anywhere the reception staff were fantastic at arranging transport for us. We found the bar prices very reasonable and the bar staff and dining room staff were also well mannered and helpful. The hotel is situated in a quiet part of Kensington and we heard no traffic noise in the bedroom, but if you walk 60 yards you have a tube station, restaurants and bars. If we return to London will definitely book this hotel again.
Situated down a side street with Earls Court the nearest underground this small hotel was relatively well placed and positioned as a tourist base. Being part of the 'Best Western' chain meant it had to deliver a certain standard but at a reasonable London price. Breakfast was disappointing in that fresh fruit was limited to apples with only tinned fruit on offer beyond this. Hotel room (111) smallish but bathroom larger than expected. However, only a hand held shower as a free standing bath so no where for soap/shower gel other than in the bath when showering. Single glazed full length windows but surprisingly quiet for central London. Comfy bed.
Stayed here for five nights and have no complaints. Some staff at reception were less friendly than others but the staff in the breakfast room were very friendly and gave excellent service. The hotel is near Earl's Court Road which can be noisy but it;'s also convenient for the tube and lots of restaurants and food shops.
The hotel is pretty drab and in need of a facelift. The room was tiny and up several flights of stairs with no lift. Minimal space for suitcases on the floor. It was difficult getting suitcases through the three sets of doors in the narrow corridor to get from reception to our room. Flight of stairs at the front of the hotel also. The window sills in the room and bathroom were derelict with exposed rotting wood. The old and worn surface of the bathtub could only be described as a falls hazard for everyone - irrespective of age. Earls Court was not what it used to be - also a bit shabby. Hotel location handy to the station.
Like much of London this hotel is old and fairly original, ie not modernised. We were on the 4th floor and it was reasonably quiet albeit that 2 mornings running the fire alarm went off once at 4am and the other at 8, enough to scare us out of bed but without any explanation as to why. Our room was small (cosy) and very basic but clean enough. Luckily we did not required air con as there was none. The lift was strangely small and corridors narrow. I was disappointed that there was no fresh fruit for our breakfasts as we don't do the cooked version. The hotel is very well situated, we found the staff friendly and helpful, I think it depends on your attitude to them as I see some have passed negative comments but we realised they are not working in salubrious conditions. This is definitely for the budget conscious, we pre paid thru a travel agent so I've no price comparison, I hope it was cheapish ??
I stayed for 2 nights in this hotel based on the reviews submitted about him, but i found i was deceived. What was that ?? A very very old and outdated hotel, I didn't believe that those pieces of furniture still exist, or the lift ... OMG, it's very old and very dirty, the dirt was covering everything in the room. the bathroom is fair, but still old. The size of the room was very very small, u don't fit with your bags inside ... the lift is very old and creepy, and small , if u have more than 2 bags, u can't fit in the lift with them ??!!!! The reception staff were very unfriendly and i felt i was doing sth wrong. They were angry and Grimsby. The only positive thing about it is it's near to the underground and many restaurants and markets... otherwise, it doesn't worth it.
I order a room of twin bed. Hotel cannot made it without any reply until we arrived hotel. Room is extremely small, hardly open the luggage in this tiny room. The staff are rude and not helpful at all. No air conditioning, horrible and cannot sleep. Don't pick this hotel, check others.
Good location close to Earls Court station. The room was hot, there is no air-conditioning but the provided fan worked fine. The room was clean and the bed comfortable but the entire hotel is a bit old and run down. Some staff were nice and helpful and some were rude and unhelpful. The English breakfast was delicious. The safe in my room didn't work and the floor was really creaky every step I took in the room, I felt sorry for the room below mine. However I would recommend this hotel, it was a pleasant stay, good tv with lots of channels and a good vibe.
I can not understand why people moan and write a bad reviews about this hotel. Yes the rooms and decor are slightly tired and probably in need of some revamping however the hotel was very clean the staff we helpful and friendly. The beds were comfy enough We didn't eat breakfast because we wanted to get out and make the most of our trip.The hotel was excellently priced considering its in Kensington and it's a 2 minute walk from the tube and some great eating places. Could not have asked for anything better considering what we paid for 2 twin rooms. I think that the poor reviews are very unjust. If you want more luxury go and pay 300 to 400 per night in a 5 star.
myself and my partner stayed 2 nights at the burns hotel Kensington. We were very pleased with the location however when we received our room we were massively disappointed to the point where it ruined our trip to London. The room was adequate however we asked for a double room and received a twin room. Our room was situated in the basement/ground floor of the building, it was at the front where right outside our window was the service steps and door for staff members, a bright security light that shined into our room late at night with single glazed windows. We contacted the hotel reception a number of times raising our concerns however they were fully booked and could not move us to a different room. We also received a false fire alarm late at night during our stay and the loud noises of foreign guests leaving early in the morning through our single glazed window. Massively disappointed.
GENUINELY cannot remember the last time I stayed in such HORRENDOUS hotel. Run-down, tired, in desperate need of new fixtures, fittings and furniture. Carpet stained all over, peeling wallpaper, no A/C (so room was uncomfortably hot despite having requested a desktop fan), old, sunken mattresses. Breakfast average, staff helpful as far as they could be, but I am appalled that hotels that have been allowed to run into such disrepair, still manage to con people into booking with them. This was a business trip and hotel was not of my choice, but I shall be sending feedback to the booking agent to query how they consider this property to be an acceptable option! Slept badly each night due to heat, general sense of discomfort and over-used,heavilu sunken mattress. Horrible. Not joking. AVOID at all cost.
We had a lovely stay in this hotel visiting London for the night. Great location near Earl's Court tube station. Rooms were clean and beds were very comfy. Breakfast was also really good with loads to choose from! Only negative comment were the staff on reception weren't very friendly but this didn't affect our stay! Would definitely use this hotel again in the future.
This hotel has a lot to offer. It is in a great location — only about 1 and 1/2 blocks from a tube station which goes directly to both Victoria Station and to Hearthrow airport. Unlike some older hotels, there were plenty of outlets for charging my phone/Ipad. The lighting in the bathroom was also better than average — I could actually see to put on make-up. I used the WiFi and it worked perfectly. The room was clean although I found the mattress a little too soft for my comfort. The staff was very helpful and friendly, and I thought the price was certainly fair. My only issue is that it has no air-conditioning, although they did offer fans for the rooms. I would stay again, but not during summer months, and it's the main reason I rated it 3 instead of 4 stars.
I rarely rate any hotels 10 but this one was well deserved.....unbelievable!! Saw a few reviews on this site and others criticising the interior and facilities.......totally disagree! A period building located in a vibrant quiet residential area of the city. Plus points: - room was laid out perfectly with modern furnishings and carpet. -the bathroom was large and again kitted out with in-date furnishings with a nice touch of grab rail,rubber safety shower mat -located at the rear of the building looking out of the neighbour gardens -all the facilities worked perfectly -the large double bed was extremely comfortable and impeccably clean with modern linen ware plus cushions. -the continental breakfast was excellent and the staff attentive and efficient( I am very fussy and demanding about my breakfast and it passed muster big time!) -location was perfect with a 5 min walk to the Metro/Underground Station. It ticked all the boxes! During out stay all the staff were helpful sincere and very professional.A credit to the management.Thanks!
I booked my trip (flight plus hotel from British Airways). I searched different hotels from different areas. I have stayed near Earls Court station twice before and I really like the area so I decided to book my stay to the Best Western Burns Hotel. My room was a single room with shower, tv, coffee/tea making facilities and a fan. Oh and yes there was a safety box as well. I had also an English breakfast which was great! At thea brreakfast there were cereals, coffee,tea,bread,ham,cheese,tomato,cucumber,croissants, juice...etc. I am not sure if this hotel has been Barkston Gardens Hotel before, I have stayed in that one in 1998. Well any how I am very pleased for my stay. The staff was friendly, willing to help and very warm and friendly. The room was clean and just what I needed. I was not going to spend my time in the room. It was perfect for small break during the day and perfect for sleep. Breakfast was great. Easy connections to everywhere in London cos tube station is just around the corner. Area itself has pubs and restaurants so everything is near. I had a great weekend, thanks for the hotel staff and thanks for Iron Maiden which I saw twice at the O2 Arena. I can recommend this hotel and I would stay here again.
Walking distance from loads of restaurants and the tube, the location is superb. The staff were helpful and friendly and my room was clean and comfortable. Good value for money for central London. I would certainly recommend this to other travellers.
The best of the Best Western Hotels we have stayed at in London. Positives: Ideally located in a quiet square 2 mins walk from Earls Court Station Clean, Tidy, Well Presented, Friendly Staff and the best cooked breakfast we have had in a London hotel (we stay in London every 6 months) Negative: No Aircon, although there was a fan in the room this didn't have much effect during the heatwave. We had room 307 which isn't huge but is one of the larger rooms we have had in this level of hotel in London, the bed was very comfortable, the Wi-fi signal was good, fittings and finishes of the room were to a good standard and most importantly it was clean. Breakfast was wonderful, cooked to order full English and it was great to be able to take coffee and juice outside after we had finished eating and enjoy a bit of chill out time in the garden courtyard before we got on with our day. We didn't try the bar as it is only open for 5 hours in the evening which is a shame as we had to go out for the evening before it opened and got back after it closed. Have booked this hotel for our return visit in January 2019.
Only got £120 for the night because they matched their online offer when we called to book Then complicated booking - they won't take a card over the phone but email an authorisation form that has to be printed, signed, scanned and returned What the hell is that all about in this day and age? No air conditioning so gave us a basement room and a fan! It was ok considering The pillows were hard as rock so woke up with a stiff neck On the plus side, staff were friendly and helpful We only stayed in Earls Court out of Necessity and had we not had to do so we could have had a Premier Inn and saved £50!!! Oh well next time
This hotel is in a great location, a couple of minutes walk from Earl's Court underground station and plenty of cafes and pubs. London was experiencing unseasonably hot weather at the time we visited and our room was like a sauna. We probably should have asked for a fan, but after a long haul flight we didn't think to ask and weren't offered one, despite staying for 5 nights in heatwave conditions. We opted to include full English breakfast and it was delicious - freshly cooked and served by friendly staff.
Good location near to underground, District line, so easy to get around. booked a suite, and it was ok, no air con, but had a couple of fans. Bathroom was small, no bath. staff were friendly. I found the hotel ok and have stayed in many Best Western hotels. Breakfast was cooked to order and was ok. I would stay here again.
I can't believe this joint is a Best Western property. It has none of the features I have come to expect from the brand. No wifi unless you sit in the lobby. What the? It is 2018. My room is in the basement next door to the kitchen. The kitchen staff start work at 6am, I can unfortunately confirm that. One can understand the bangs and crashes that are a feature of kitchens getting ready for the breakfast rush but the most noise is from the inconsiderate Staff and that is a management, or lack thereof, issue. No continental breakfast included which is usual at BW. Don't fall for the 8 quid gouge they offer. It's just a place where no one cares, so look around, the area is great plenty of better hotels close by.
Definitely don't stay at this hotel if you can avoid it. We stayed here just the one night thankfully and paid a lot of money to do so. First off we booked a twin room and they gave us a double bed saying all the twins were booked out. Next the room was boiling hot as there was no air conditioning and it's summer here in London and very warm. The bed was very soft and unsupportive for your back. And the absolute worst part of the experience was the shower, barely any water actually came out of the shower head, the shower curtain stuck to your body and the bath had no plug so having a bath wasn't even an option. Basically a terrible place to stay all round considering how much we paid to stay here...
This hotel had a good location. It is near Earl's Court tube stop. But, this is the only thing good about this hotel. EVERYTHING is outdated. The rooms are shabby, and you have to pay upfront for the entire stay. I guess they know you will cancel when you see the room. The maid service is sketchy. The carpets are old, dingy, dilapidated, worn, falling apart, and did I say disgusting????? My husband was actually going up the stairs to our room carrying a hot cup of coffee and tripped on the stair because the carpet was coming undone. Do you think any of the management followed up?????? I would never stay there again, and neither should you! It's a real dump.
This is a typical hotel in an old Victorian building. The rooms are very small and compact, ours was a double. We were offered a fan for the room when we checked in, which was a godsend and enabled us to get a good nights sleep. The bed was very comfortable and the shower was pretty good. We had room only so can't comment on the breakfast. We had a drink in the bar in the evening and the barman was friendly. Had an issue with a Reward voucher I had earned, but the reception staff were quick to sort it out and all was good. Great location, 5 minute walk to Earls Court tube station. As a bed for the night it ticked all the boxes, but personally I would want a bit more space if I was going to spend more than one night there.
Ok hotel however there is no fan or air conditioning in rooms and found it extremely hot. There was also no windows to open and the door to the balcony could only be opened 5cm. Very hot and humid in rooms, was not comfortable at all.
For a stop over night in london it was fine, rooms are tiny but clean. Only complaint is that you hear everything in the hotel so unless you are exhausted i really doubt youll be able to sleep. Despite this reception staff were friendly and helpful
I stayed in this hotel for 4nights and had I had the option to check out the next minute I would have. It was already pre paid and therefore I chose to stay. - Unfriendly staff - not a smile from the lady at the front desk, not willing to make one single step towards hospitality - Rooms are dirty, tired and smells. Towels were discolored and smelled terrible - Breakfast are is decent I would not recommend anyone to stay in this property and for the amount I paid I could have got much better value.
Great location, clean and quiet. Bed was a double at best, and at 6'1” my feet were over the end. Room was small but this may be normal for London. Breakfast wasn't cooked but had enough choices. Very close to pubs and underground.
This is one of my go-to hotels for a single night stay when on business in London. My double room on the 3rd floor was very comfortable other than the unusual heat, so a fan would be a welcome and cheap addition to the room for when the weather occasionally heats up in the UK! Breakfast (vegetarian) was excellent and hosted most amiably and efficiently, and I was warmly welcomed on arrival which is always nice. Nearby (10m walk) is a vast Tesco, 2m walk is a small M&S foodhall, 5m walk is the Co-op and local style branch of Sainsbury's and lots of restaurants to suit all pockets and tastes. I will be back!
I stayed here for a couple of nights during a recent business trip to London. I read the reviews on Trip Advisor prior to my visit - so expectations were low. However my room, although dated, was adequate. Wifi worked well, bed was comfortable and the shower was surprisingly good. Breakfast cooked to order. I found the staff very friendly and helpful.I requested a fan - which kept my room a comfortable temperature. I was working unsociable shifts so was grateful for the blackout curtains. The hotel was pleasantly quiet too. You get what you pay for in London - but if you just need a bed for the night then this hotel is ideal.
Conveniently close to Earls Court tube. Lots of restaurants and pubs nearby. Friendly and helpful front desk. OK room but avoid the basement rooms which are a little cold (we had to ask for an additional heater to be brought to the room).
This hotel's locatoin is excellent and on the Piccadilly Line to and from Heathrow. Only a couple of blocks from the Underground, there are plenty of shops and restaurants in the area, including an M$S food hall. The hotel itself was fine. My room was small but so was the price, which was a bargain for London. Staff very pleasant, indeed. Recommend.
Stayed here for 6 nights & really enjoyed it. The room was quite small, however it was perfect for what we needed. Staff were friendly & always helpful. The hotel is in a beautiful street & in a perfect location close to pubs, restaurants, shops & the tube station. Will be staying there the next time we are in London.
The Best Western Burns Hotel is located a less than 5 minute walk from Earls Court Station, making it easy to access most places within London. Unfortunately that's about the only thing it has going for it. The staff are pleasant, but the rooms are unclean, small and stuffy with very poor climate control. The breakfast is very basic and it would be cheaper and more efficient just to buy your own cereals and fruits. It is a cheap place to stay, and I suppose I just got what I paid for.
Absolutely perfect location looking over a beautiful garden around the corner from an underground station..... but.... bad bad bed, bad facilities, paper thin walls, carpeted fire exit, 2 person sized lift.... needs a make over
Stayed here prior to a Top Deck tour and the location was great. Right near Earls court which is on the circle and district train lines. It also felt very safe to walk to and from the station to the hotel anytime of day/night. Two pubs up the road were great for a feed as well as drinks. Food grocery shops are also next to the pubs. The rooms themselves were on the smaller side however we spent most of our time out exploring London. Included breakfast was also good- nothing great but it was better than paying for breakfast. The only down side to the hotel was there was no aircon and no air flow. The window opened like an inch but not enough. All they need is to add a fan to each room and it'd be perfect
Very pleasant place to stay while in London. It's 3mins from the Earl's Court tube station, there are also several pubs and restaurants within walking distance from the property and Tesco supermarket maybe a 10 min walk. Staff members were nice and there's quite a lot of options available for brekafast, including make-to-order ones.
We picked this hotel because it was located close to the Earls Court tube station and was fairly inexpensive. The location is very convenient - only a block and a half from the tube. There are lots of local places to eat. We felt safe walking the neighborhood. The hotel had a small, but nice restaurant. The room was clean with a view of a beautiful private park across the street. The front desk staff were polite. The restaurant staff were very good! A big downside was it was in the high 70's while we were there and it does not have air conditioning. They gave us a fan when we asked for one. With the fan and opening the window helped, but the room was so warm at night it was hard to sleep. The room was very small. Not at all like the picture we saw online. I understand not all rooms in this type of hotel look alike. This one was very tiny with 2 twin beds. The 2 elevators were very small. The larger one can hold 2 people and 2 suit cases. The hotel was okay, but we will not stay there again. I would rather pay more and be comfortable.
Stayed here overnight. Hotel is near the earl's court underground. Wifi available throughout the place. Room is a bit small but as is with most london hotels of this class. Staff was great and helpful. Room did not have air conditioning but at this time and weather was okay without it.
We didn't stay, but visited for a wine & cheese evening hosted downstairs. The hotel is incredibly easy to reach from the Earls Court tube - just turn right on Earls Court Road as you exit then first left. It is quite dated & stuffy, & as we waited in the bar I wasn't very impressed. However, the large bright & airy function room downstairs was nicely laid out, clean & pleasant. The staff were nice too.
there was no air. no free breakfast like all other BW's .and no bell service offered! ,They had no face towels and no body lotion. The lifts fit two people. bath tubs are too high to get in and out of.
This is a charming hotel. Staff friendly, great location, good breakfast, nice bar and the interiors are gorgeous. However I was so disappointed with the room. Very small and the wallpaper was peeling off the wall. I really think they need to address this.
This hotel is in a good location close to Earls Court Tube; however, it is extremely dated & in need of a face lift. I only stayed for one night on business but that was enough for me. I had a very large room which had a tiny shower room which rather let it down. I didn't find the bed very comfortable, there was no air conditioning & I couldn't open the window as I was on the ground floor. There is a bar so I could get a bottle of water. Didn't get the breakfast option so can't comment on that. It was reasonably priced for the location; however, I prefer my hotels not to be so dated!
We started and ended a tour via topdeck at the Burns. Located walking distance to the train and to many little shops and pubs. From the moment we arrived the concierge was so helpful in catering to our needs! They organised a tour of London with a private taxi for us as well as for our flight on last night. The rooms were quite small but clean and comfortable.
I was pleasantly surprised, I had no idea this area is so high end. Very close to tube station (Earls Court) and great pubs very as well. Walked around and felt very safe. the hotel is older but clean. Car parking is not so good, they do have options at high $$ per day. Breakfast was very good, with fresh cooked full English. staff was helpful as needed.
Stayed at the best western burns hotel for 2 night . Very pleased with hotel the staff were very friendly room was nice . We had breakfast a full English for £12. And continental for £8. And it was really nice hot and cooked fresh. Hotel is convenient for tube station and was less than a mile walk to Olympia. We went to ideal home exabition. That was very good. All in all a good time.We had two meals in the courtfield that to was nice a pint was £6.10 .on our last day we got a taxi from hotel to Dustin that cost £24. Enjoyed the trip and would stay at this hotel again.....
Booked this hotel last minute as it was reasonable priced, we normally stay in earls court as the tube has good links and there are plenty of pubs and restaurants. The room is on the small side but we only stayed two nights. The bed and bath linen is very clean also the bed was really comfy. The breakfast was really good for the price. I would stay again definitely
Three beds needed, delightful room, clean, very comfortable beds, room a little hot, but we opened the window, its freezing here. Didn't try breakfast as we had a few tours early. Would come here again as it is just so central to everything.
Nice and clean, helpful and polite staff. Close to underground, Hyde park and restaurants and pubs. Its nice and cosy, but it is a small building with tight corridors and not the best air ventilation. Quite warm in the room. Really nice and fresh bathroom!
The best thing about this place is the location is convenient THATS ALL!! I've stayed at this hotel a few times now and it never gets any better. The rooms are tiny, so tiny that I had to put my suitcase on my bed in order to get it to the other side of the room as there was no space to wheel it around. The floor boards are squeaky so if you're unlucky enough to get a room on any level except the top you will hear every move someone makes above you. The shower has no pressure so it just dribbles out of the shower head. My sink was clogged and had issues with the water taps. There's no air conditioning so other than opening the window a few cms you'll be very warm! The staff are completely rude and very unhelpful when it comes to confirming transfers ect. There are plenty of other hotels in Earls Court. I suggest you save you're sanity and money and book elsewhere. ??
This place is like a scene out of a scary movie. The floor creeks with the lightest step. The elevator is freaky. The rooms stink and everything is just so outdated! Best western should not let this hotel be under there brand! Highly recommend the K+K just around the corner. Much better alternative.
We loved this hotel, everything was close and easy to get around. We arrived on the 1st March when it was snowing and stayed for 4 nights. Breakfast was good and enough choices to suit everyone. Staff friendly and great for advice. Rooms a little on the small side but we expected that. Would stay here again in a heartbeat.
Very comfortable although a little compact as were the bedrooms but very helpful staff especially with our visually impaired friends. Good choice at breakfast. Situated close to tube station and public transport.
We stayed in this hotel for 2 nights. The location is great. Staff are fantastic and rooms are good and well equipped. We did have a couple of minor problems during our stay. The management response to our concerns was swiftly dealt with.
Great location in Kensington, just off the Cromwell Road - a few minutes' walk from the museums, and Earls Court tube station. Small single room (small rooms are to be expected in central London). Shabby decor, shabby furniture, and felt a bit grubby. Public areas generally shabby, dated, and showing a lack of investment. Breakfast room smelt of damp and was very unappealing. Plenty of local cafes for a good quality, good value breakfast in nicer surroundings. Would have expected better standards from the Best Western brand.
The only thing that saves this hotel is the staff!! The building is so old that you can hear everything from the side and top bedrooms.. when I say everything.. believe me.. it's everything!! The bar is a disgrace.. two poor employees waiting to serve someone with their good attitude on a sad room with a tv not working. People on the front desk very helpful! Awesome location next to Earls Court subway and blackbird pub right around the corner for breakfast
Booked at random as I needed a hotel close to Earls Court. Had everything I needed for a two night stay, quiet room, comfy bed, decent Wi-Fi and less than a 5 minutes walk from Earls Court Tube. As anyone who uses hotels in London will know hotel roms especially in this grade are small, so no surprise on the small room, but there was a desk so I could work. Breakfast was nothing special. For an evening meal there are lots of resturants within a short walk of the hotel. I will use this hotel again if I need one near Earls Court.
I am in London once a month on Business. I chose this due to price. Staff are great , especially the man in the bar No heat in room first night really coo. Second night given a small back up heater but still had to sleep wearing a jumper to keep warm.
EXCELLENT location close to 2 train stations and loads of amazing restaurants. The area “feels” safe and welcoming. The hotel is older, but wears it well. Very helpful staff made it easy to acclimate and get to the things we wanted to see. Perfect spot to explore London from!
The location is excellent, ten minutes and your in the West End for Dinner or a Show. Earl's Court tube is just a two minute walk from Hotel. Lots of pubs nearby. The hotel lobby, clean but dated. We booked two rooms, one for the in laws and one for us, both doubles. We had to pre-pay the whole two night stay at check in. Our room 48, dark, dated, a room just seemed chucked together. Carpet was worn, bed was hard and bathroom needs some TLC too. The room had no heating control, so we were left to God's devices, one moment very warm, next cold. Breakfast was ok, but pastries were stale and milk for cereal warm Overall, this place for the price tag was not value for money at £220 per night. By the way, when lending an Iron to customers, make sure the Iron has a portable appliance Test, yours would fail as we could see inner wires, live and neutral HSE would have a field day!!!
the room was adequate and comfortable but very small, the bar area was also very small almost like a front room with a corner bar, i assume not a very large turnover of beer or the beer lines need cleaning, not impressed at £5 per pint. did not try the restaurant so no comment, the location is quite good for Earls Court and it is nicely situated across from a small park.
Three nights in London on a tight budget...so pleased with the Burns Hotel. Located 3mins stroll from Earl's Court tube station, and 1min from a host of pubs, restaurants, shops and cafes. So it combined plenty of local dining choice with easy access to central London. The staff were superb and the breakfasts were excellent. Clean, modern rooms with very good bathroom & shower. Very comfortable bed & pillows. A small bar, open in the evenings. Our one problem there was the horrendous noise of our bedroom's radiators. Too loud to sleep. The staff moved us into a much quieter room - no problems at all - and offered us complimentary breakfasts, which we accepted. If you're staying here in winter, I'd suggest double-checking that your room is one of the more recently-renovated rooms with quiet radiators. In summer, probably no problem at all. We'd definitely stay here again though.
I have arrived to this property from Vienna early morning and helpul staff due to the availability of free room provided me an early check in.Location is fantastic being very close to tube and bus stations.My room was better than I have expected,wifi all around the hotel with very high speed. Nice & helpul staff on the floor as well at the reception.
I stayed here for 2 nights and was very happy, comfortable beds and v friendly staff and everything was clean . Only a 2 minute walk to Earl's Court tube station too . It's what you'd expect for that price in London
Stayed here as part of a Ticket Tree theatre break. (I highly recommend Ticket Tree) We really enjoyed our overnight stay. Most importantly the bed was clean and comfortable. The bathroom was clean and the shower good. The TV was good and there was excellent fast WiFi. It is true the decoration was a little tired hence only 4 our of 5. All staff we dealt with were friendly and helpful. The continental breakfast selection was impressive. I opted for the full English breakfast upgrade for £4 which set me up for the day. The hotel is conveniently situated just a few minutes walk from Earls Court underground station which is 7 stops from Embankment station on the District line. The Adelphi theatre in the Strand is 5 minutes walk from there.
We were so pleased we stayed here for Christmas. Just a small walk to Earls Court tube station. First impressions at reception desk was what we came to expect for our whole stay. Very friendly and helpful staff throughout. We stayed in Room 61. A Very large room, with a very large comfortable bed. Felt luxurious in traditional decoration. Felt more like home than a hotel room. The Hotel doesn't cater for evening meals, as most of what you could want is only a short walk away. However Breakfast was fabulous. Lots on offer. Recommend adding it. Cooked to order Hot and tasty. The Staff were so helpful and friendly. Nice to be greeted with smiling faces than someone just doing their job. We meet house keeping and complimented them on the cleanliness and fresh towels and bedding. It is our opinion the level of service wasn't just high because of Christmas. We 100% will be staying here again.
After travelling for 20 days on the go it was nice to come to a clean and tidy room. The bed was comfortable along with the pillows. Has tea and coffee making facilities in the room which was great. When I booked this room I did it through booking.com and there was a mix up, I got in touch with booking.com who were some what helpful but the staff at the hotel were so great with everything and sorted it out for me.
I stayed here in late December 2016 and had some issues with "visitors" which necessitated my switching rooms. No issues this time. It looks like the breakfast room has been redone since my last visit. I like that it's quite close to Earls Court tube station and there are plenty of places to eat nearby. Good Wifi and it's also nice to have an elevator when checking in/out with a heavy suitcase. Would stay again.
Picked this hotel because of its location and easy tube ride in to the main attractions. I will be back when ever I travel into London I would highly recommend. you know your in a good area when the cars around cost more than some houses.
We stayed here for a couple of nights before Christmas and found the hotel to be comfortable. We had a good size room that was clean with a comfortable bed and good amenities. Staff were always polite
No problems whatsoever. Room was huge for the money. Ideal overnight stay hotel. We really only used the hotel to get our heads down but were pleasantly surprised. We didn't have breakfast or use the bar so can't comment on that. We would definitely stay again
The Burns Hotel is a small, boutique hotel in Earls Court. It is ideally placed for travelling around the city. The rates are usually competitive and the rooms, although sometimes a little small are well furnished. The staff are friendly and helpful and i like it because it feels quite homely, unlike the larger hotels.
Great location, very close to Earls Court Tube Station in a quite street. Excellent staff service, nothing was too much trouble and served with a friendly smile.. Room was far too small and very tired. It would still have made a very small single. The quality of the breakfast was good, nice dinning area and the food was excellent the service was good. Two hundred words minimum for a simple review is far too many.
The rooms are tiny. There is not enough room between the wall and the end of the beds to walk past without moving the other persons bed. There is not enough room to have your suitcase open on the floor to find things. The beds however ar3 comfortable and have decent pillows. The bathrooms are clean, the shower head and water pressure of the shower a bit poor. Was good for a short stay
Visited here in early December.Hotel was very well placed with plenty going on within walking distance local pubs, restaurants etc,although tge area is expensive as you would expect !!,easy walk to Knightsbridge,Harrods, national history museum. Tube station 3 minutes walk.earls court. Hotel is fine,clean pleasant staff,it could go with upgrading as it's s bit old fashioned,but that my opinion.
Paid 40 GBP for a single room which is a ridiculously low fare for zone 1 London. So what could I expect? The hotel is a bit oldish but clean and the single room was not even that small as I would have expected (single bed though). Wi-Fi is free. So nothing else I could have asked for the price. If you get a good rate, go for it. Otherwise there are a million other hotels around.
we arrived after a eight and half hour flight from Miami,despite arriving about midday they had a room ready and we got a free room upgrade,we hoped to be able to freshen up then go and something to eat,unfortunately we had no lighting in the room so had to wait to make sure it was fixed before unpacking our cases,it was about twenty later so that was not to bad,the room was tidy but dated and the bathroom was in badly need of refurb,midway through freshening up there was a knock at the door then the door opened,it was some sort of security check and we were met by two men and a dog,asked at reception about it and given an explanation that they have to do this regularly for there licence(strange that it was done with guests in the room),having gone out for refreshments we returned and decided to have a drink in the bar which was nice and relaxing,next day for breakfast we should have been seated by staff but they were busy talking across the other side of the room so we seated ourselves,eventually ordered our breakfast and when it arrived was pleasant and plentiful,as we had a couple of hours wait for our train home we left our cases with the hotel which was good,generally the hotel was clean and tidy but let down some of the decor and some of the breakfast staff.
We arrived after a long 15 hour flight, was approached by a very rude reception lady(shoulder length blonde hair, skinny built) She seemed like she HATED her job, I don't understand if you don't like your job leave, I'm sure there are people out there that would be willing to work. She wasn't helpful with check in process and had a bad attitude. Rooms were small but clean and comfortable. We then went on a Topdeck tour and already booked accommodation once we returned. I was dreading going back to that hotel but thought I already paid and it was only one night. We arrived back for the one night stay and was greeting by the Male supervisor, he had wonderful customer service, and the girls he was working with were nice too. I was quite shock but happy to be greeted in a positive manner. Maybe staff only act nice when the supervisor is around. 19/11/17 I'm sitting in the foyer now, the supervisors not here and both the female staff are rude and has a bad attitude towards the guest as they check in, any questions ask by the guest would be brushed off or not answered properly. (Both the reception ladies finished at 3pm and that's when the supervisor came in) I'm glad that it wasn't just targeted at us but that just proves they all need to learn some customer service skills from from their supervisor. We spoke to a few people people and they thought that the customer service definitely needs to be improved dramatically.
Wow. I never give two stars to a hotel but this one was shocking. The photos are very deceiving. Very tiny rooms to the point where you have to dress in a corner near the window where room actually exists. Beds and pillows were terribly uncomfortable I almost strained my neck. No ventilation in the bathroom or in the actual room. Window does nothing as the bathroom wall comes out halfway in front of it. Safe inside the room didn't work and not to mention the shocking elevators which didn't work or half the time you felt like you were so unsafe. The only reason this review has two stars is for their cleanliness and the location - being right next to Earls Court underground station.
Pleasant small three star hotel, with a few years on its neck, Located 100 meters from the Earls Court tube station, and with walking distance to many restaurants, pubs, as well as to site seeing attractions (walk, or tube). Rooms and bathrooms, are not too small, and pretty fresh, for its category. Shower in bath tub. Pull water temperature towards clock, and to the red zone, not too freeze during a winter morning. Friendly and service minded personnel. Good price & value. Small, bar, for a simple night cap, is a pleasant plus. Draft beer "Becks". Check which cards they take, unless you pay in advance. For example "Maestro" cards, are not accepted.
I stayed for one night alone. The room was a lot bigger than I was expecting it to be. Usually London hotel rooms for one are glorified closets; this one wasn't. I didn't interact with the staff much, but there were no issues that needed sorting out. The only drawback was that there was no 24 hour news channel available on the TV.
Don't ignore the negative reviews. Three friends travelling, a triple room and cigarette smoke/pavement noise whether you want it or not in a room that, despite being below ground was circa 30C in the winter!!! The daytime girls were lovely and friendly, the nighttime gents were less than helpful with very single request. Very firmly on my AVOID list!!!
We stayed at this hotel years ago and decided to make another visit - we were not disappointed. We arrived quite early and our room was ready which was great, the check in was quick, friendly and efficient. Our room was really nice, it was at the front of the hotel but there is hardly any street noise as the hotel is a bit away from the main road. The Earls Court Tube Station is just around the corner and you can get the Piccadilly line straight up to Leicester Square so location wise this is a super hotel. Unfortunately we were only staying for one night so we didn't get to experience all the lovely bars and restaurants around the area. This is a lovely place to stay, quite reasonable considering what you can pay for hotels in London and so close to the centre. The breakfast was really nice and was cooked fresh. The only downside is that if you order anything other than ordinary coffee, you have to pay for it, I thought this was a bit picky, after all most people like a latte or a cappuccino with breakfast. You can get the train directly from Heathrow to Earls Court which is also very handy. Overall a great but short stay, looking forward to another visit soon.
Arrived expecting very little, as the price was quite low for a last minute stay in London, however was quite surprised at the cleanliness of the room and proximity to transport and amenities. As per usual in inner London, the rooms were small and bathroom tiny, however both were clean and the location of the hotel, just 100m or so from Earl's Court tube, made accessibility from both central London and Heathrow Airport very convenient. A wide variety of reasonably priced dining options in the area as well. Overall decent value for money in a very expensive city.
The cons: I stayed at this hotel in the spring and made the mistake of not checking to see if my room had air conditioning (it didn't). The weather was cool in the morning and evening but got warm during the day which made the room uncomfortable to be in even with a fan that the front desk brought up. The room was very small which made it a little difficult to accommodate two adults that both had average sized suitcases. The hotel is a little outdated and the only elevator available for use is very small and you feel like it may possibly go out every time you get on it so we used the stairs mostly. The pros- the staff was very friendly and extremely helpful answering any questions that we had. This hotel is in the Kensington neighborhood which is an amazing location that is in the middle of anything that you may want to visit. Since we were in such a great location we were able walk 2 block to the Earls Court station and go anywhere in London with no need to take a taxi during our whole trip. The neighborhood is very quiet and family friendly so this would be an excellent choice for someone with small children. The prices for this hotel were very competitive which is why we chose this one and saved quite a bit of money compared to some of the other hotels that are near by.
We had been rather put off by some negative reviews about this hotel. Our experience was totally the opposite; we were delighted. On the negative side, our room was rather small - but this is a budget hotel near the centre of a very pricey city. On the positive side, the housekeeping could not be faulted - our rom was spotless and towels were changed daily; our breakfasts (English) were produced very quickly and were well cooked; the service in the breakfast room was excellent. Staff come from many different countries but have been well trained in-house.
We chose this hotel as it was near to the museums, and had a good price on a triple room. From this perspective the location was great. The room itself was very clean and the bathroom surprisingly large. We had chosen the continental breakfast, which only cost us £5 for all three of us. The breakfast was really nice, if a little basic, and the staff attentive. So why did I only give it 3 stars? Our room was in the basement on the front. It was quite noisy from the traffic passing by, as the road is quite busy. The room was hot so we had to have the window open. I took a star off for this. The hotel itself was pleasant enough, but a little dated. A new carpet and a lick of paint in the communal parts would transform this place. Another star for this. Overall, not a bad place to stay, for the right price.
I've been in this hotel last August for 8 days and I go there every year from 7 years. This is a perfect location to visit London. It is near earls court tube station (3 min), bus stop and also Santander bycicles. All staff is nice and professional. Reception is always ready to give you informations and in the morning breakfast staff serve you a very good breakfast with a smile! Very clean rooms with all you need. I advice to all this hotel!
The Burns Hotel is very close to the Earls Court Underground Station, which gives you access to all of London. There are several great places to eat, especially the Blackbird Pub. The staff at the Burns is always helpful.
Don't stay at this hotel in warm weather!! Honestly, there was no air con, and windows could only open about 3 inches (they don't want you to fall out the window). Also, warm air was pumped into the bathrooms to extract moisture, this made the tiny room like a sauna. We spent a week sweating and struggling with the heat and were almost tempted to check out and go to another hotel. The size of the room was a joke. The end of our beds touched the opposite wall. Other problems included a toilet that wouldn't flush, and a basin that wouldn't drain. The staff were mostly ok . The only good thing I can say about this hotel is that they did a good breakfast.
We stayed at this hotel for six nights. We were put in a very small room, but just thought, this is London. We had friends stay for one night and they were given a much bigger room. I think someone that books early and stays for so many nights should be rewarded with a more comfortable room
Cming for a business trip to London is always challenging fro Hotels. This Hotels offers a good solution compared to the price you pay and to the location. The Hotel need some major renovation, you see the years it has but the room are clean and a good wifi for buisness traveller. Single room as frequently in London are really small but ok for a sleep an a shower. Just the walls need to be repainted, in such a small space you see scratches on walls and is not so nice. Having said that I paid 78 euro for one night including breakfast and I am fully satisfied. Value for Money of course do not expect to much.
We booked this hotel due to it's location. We could take the Tube from Heathrow without changing lines to Earl's court station and then a 5 minute walk to the hotel. And, we had Best Western points to use for free nights. We did love the location however I was concerned from reading other reviews about the hotel and the rooms. I guess my expectations were met as they were pretty low. The rooms (we had two rooms for our party) were very small. In one room the bathroom door wouldn't open completely without moving the end of the bed over. The furnishings are old. The rooms were clean and had a kettle with tea, coffee. The bathroom was very small and only one person could be in at a time. The shower did work good and the towels were fine. The staff varied. At check in we experienced one lady that was unfriendly and not helpful and another lady that was very friendly and helpful. There was no help with our luggage but the elevator did work. If all you need is a basic room and like the proximity to Earl's Court, I would try and find a great rate.
This is very close to the Victoria and Albert Musiem Close to Kensington high st Close to Harrods Close to lots of pubs Close to Earls Court station The staff were very helpful the breakfast was good the room were not large but ok but they were cleaned every day.
The hotel is near a number of restaurants and around the corner from the Earl's Court tube station, which is on the District and Piccadilly lines. Minor issues were addressed promptly and courteously by hotel staff. Note: rooms are not standard issue, so when making reservations, let staff know if you have personal needs. For example, in my room the bathtub was very high. Fine for me, but my mother couldn't have managed it. Light but substantial breakfast buffet (yogurt, cereal, fruit, croissants, etc.) included in room cost, 3 pounds to upgrade to larger traditional English cooked breakfast.
Even though my room was quite small, it was just for me to come & go from anyway, but very clean & I did feel safe. Happy to have the option to open the window when I was in. Enjoyed the bath immensely after days of walking London! It is in a great location near Tube station, M&S food store & Pret A Manger cafe for such convenient & healthy meal options if you miss meals at hotel times. (Didn't get to visit the Blackbird)Brekky was always a pleasure with a pretty garden outlook & on-the-ball staff (& good coffee to set off my day). Coming back from a long day tripping around it was a pleasant surprise to turn into this quiet parklined street and find such a quaint quiet oasis from the busy city. Shame park access is for house tenants only. I also took advantage of Burns' location for taking lovely rich historical architectural walks to and from Hyde Park, Kensington Park & Palace. Least liked thing I guess was my room's view, out over roof tops, but I was happy to be further away from any street sirens which were not a bother at all. And also , being a rather short person, the bath was a bit too high to step in & out.
Only thing in budget for me to book at work, normally stay at BW on Cromwell Rd. Staff were nice and the breakfast was cooked to order and pretty good. My main issue was the room was so dated. Bed kept rolling forward when I sat on it, very dated fixtures and fittings and oh my word, the floor. I've never had a floor that creaked so much, I was on the third floor and I feel sorry for whoever was underneath me as the floor creaked and groaned with really uneven floorboards. It didn't feel clean, but I think the decor contributed to this. Lovely woodchip, hard pillow protectors, low water pressure, yellowing tiles. Really needs updating to be consistent with BW brand. My points weren't added on either for my stay as I'd booked through my work corporate site and not on BW direct, even though Hilton Honours, Le Accor and IHG always credit my points. Next time I'll go back to them.
I've stayed in this hotel 3 or 4 times recently for work and I hope to never have to return. First time I stayed I was given room 48 which is in the basement, the room was grubby, dark and in need of a deep clean and refurb (as was I when I left). As I was staying for two nights I couldn't do much else but grin and bare it however the room was noisy late at night as it is near to the kitchen, I could hear staff rattling around talking, cleaning plates etc. From around 5am, the noise started again, and then worse than that, the smell. Oh my goodness, the smell from the kitchen!! I'm a vegetarian and really did not appreciate the smell of food and noise coming in my window at that time of the morning. Further to this I've stayed another twice, both times the room has been upgraded, both times I can't believe how bad the upgraded rooms are. I feel sorry for foreign travellers who come here and spend so much money to stay in such a rubbish hotel. The family rooms are not much better, they are tired and in need of a deep clean, new carpets and freshening up by painting/decorating. I've checked out yesterday and felt unwell during my stay. I stayed last week and then again this week. After feeling unwell and developing a skin complaint, I've seen a GP today who has confirmed I have SCABIES! Not only that, I've passed them on to my partner at home. I'm so utterly enraged and disappointed that this has happened. I can only summarise by saying don't stay at this hotel.
Was there for a very long transfer. Wanted to be out of the airport system. Was convenient. Just by earls court. Well connected to the LHR. Easy to do a short visit to the museums in South Kensington. Staff was nice. Rooms very basic, but simple. Wifi worked well. Ideal for a short stay or a night.
I finished at the Best Western Burns Hotel with my topdeck tour and have to say this was one of the best places we stayed at. I had a twin room to myself and it had lots of room. Bathroom was nice and clean with a large bath/shower. Beds were nice and comfortable. Reception staff were helpful when needed. I also was leaving early the next day, before breakfast started, and they had arranged for a take away breakfast for me which was nice. It was just some break, jams, apple juice and apple but it was just what I needed. Location was great only a minute walk from Earls Court station and Earls Court Road. Would stay again.
A good standard BW in good location in London - 5min from Earls Court UG. Typical converted house(s) London hotel. Small room (standard for London) with twin bed (there are doubles), tea & coffee in room. En-suite with bath with shower over. Clean and comfortable. No aircon but heating and you can open a window! Friendly staff. Full English breakfast or basic Continental.
Not a bad room size, just enough for a double bed wardrobe, desk. Very clean room and bathroom. Very friendly staff, informative and happy to help. Gluten free breakfast options too. Central to Kensington and only a minute walk to the bus or underground to get anywhere you could need to go. A lot of pubs in the area for a beer and handy little supermarkets and pharmacy options. Good all round option if you want to see London.
We chose this hotel as it is located close to a major Underground station (Earls Court) and within walking distance of the Royal Albert Hall. Our room was a good size, with a comfortable double bed. The bathroom had an efficient shower over a small-ish bath - fine for me but too small for my tall (6'7") husband. We slept fine despite it being warm - but note that there is no air conditioning at this hotel. the breakfast, which we opted for on the second day for a payment of £9.50, was excellent - cooked to order and of good quality. Overall the hotel provided good value, and we will certainly consider using it again.
Worst hotel. Would not recommend to anyone. Double room was so small. We had to ask for a chair to be removed from the room so our suitcase would fit in. No air conditioning and the room was hot and stuffy. We had to ask for a fan that didn't work really well. Not the most friendly reception on our arrival. Very dated and overpriced. Only good thing is hotel is in a good location. Will never stay there again.
I stayed at the Best Western Burns Hotel for three nights and received wonderful service and a great small, but well cleaned room. The hotel is situated very close to a number of great convenient stores, pubs and cash/exchange points; so perfect a first time overseas traveller such as myself.
Like other BW hotels we've used the hotel is a little "tired" but importantly it's clean and comfortable. Our room was a little on the small side with twin beds head to toe at opposite ends of the room. Not a problem for us but trying to watch the TV was interesting. Staff are friend!y and helpful and the continental breakfast offered good value for money. It's situated up a quiet side street with attractive views over a private park and is only three minutes walk from earls court tube. Nearby there are good caves and restaurants. So it isn't the Ritz but you're not paying Ritz prices. A perfect place for a short stay.
Not having been to London before, I had limited expectation of location vs room comfort vs whatever else. The room was smallish but offered what the two of us required, clean, tidy, serviced every day and free wifi. The location was great with easy access to the tube, local pubs and food cafes. A good and easy breakfast, BUT no fridges in the rooms. I have never come across this before. It was a good 3 star hotel and value for money and would stay here again.
Even though the rooms are really really tiny they were still comfortable. Tea and coffee facilities in the room, and a good sized bathroom. They also had small fans in reception for there isn't airconditioning in the room. The Elevator is also hilarious, so small, but gave the hotel a great sense of character.
Spent 5 nights in mid june, the ones with the 35+ degree heat wave. We were a party of two - me and my mother, who has mobility problems and is moving with a cane. I chose this hotel because of the easy access to the underground, the relative proximity to central attractions, the favorably reviews and the price. So here are my thoughts: Location: The hotel is located in 3min walk to Earls Court station, thus providing easy access to 2 tube lines - you are on 25-30min ride to all London main attractions. There is a bus stop too. The hotel itself is located on side street, across a private garden - ensuring good sleep. Plenty of eateries around, as well as a M&S and a Coop for more budget travels. Room: The room we got was on second floor (third if you count the basement rooms). I was pleasantly surprised by the space it provided - for the notorious "London rooms sizes" it offered everything needed with the possibility for two people to pass each other. Twin beds, a wardrobe, a desk with chairs and a bath. Not many space for suitcases though - as we used the chair to put one of our suitcases on, the entrance door was blocked all the time. The major downside is the lack of AC. We happened to be in London at the 35+ degrees heat wave and we sweat every degree of it. The window can be opened for only 30cm, which did not provide the fresh air that we needed. I overheard one girl to ask for a fan at hotel reception, so this may be a solution. As we are a light sleepers, we opted this option out. I did read that other people complained about it, but never thought I will be "lucky" enough to experience a heat wave in dry and sunny London. Never underestimate the unpredictibility of the weather! The thing that annoyed me the most was the layout of the bathroom - very narrow passage to the toilet, you can not turn because of the bath. And the bath itself was very deep, so we often experienced difficulties entering and getting out after a shower. Breakfast: We had the continental included in our room rate which proved to be enough for us. Salamis, cheese, tomatoes and cucumbers, cereals and croissants. You can upgrade to a full english for a couple of pounds, so overall no complaints here. The breakfast is served in the basement, but there is a lovely garden with a terrace where you can enjoy your morning cup of coffee. Accessability: For people with mobility problems there might be several issues. Fistly the breakfast room - it is in a sort of a basement, so there are a couple of steep stairs you need to take to get there. In the hotel there are two lifts, although one is very small and you may find it difficult to fit 2-3 people in there. The building is old and although they made a good reconstruction to turn it into a hotel, there are a couple of places where you find small strange things. Our room was on the second floor, but we had additional 5-6 steep stairs to get to it. The personnel could have asked or proposed to change our room upon check in seeing my mother was moving with a cane and obviously experienced some difficulties moving around.. Overall: Do not get me wrong, there is no really big issue with the Best Western Burns. It delivered what has been advertised and the personnel did a lot to make us feel welcome. I am by no means a picky customer and I am well aware the majority of accommodations in London are small, old and too expensive for the quolity they are providing. It could have been a disaster . But will I stay again? Well, If the price is fair and I lack other options - yes. And if it is not in a heat wave or they put an AC. Otherwise I would think before renting it again. For the 110+ euros/night I paid I think there may be better options. Note: On two occasions we were getting back relatively late at night (after 12 a.m. ). The personnel was either missing at the reception or did not show any interest in us. Yes, we are ladies, but we were not asked for our names nor room number. What if some criminal enters? With the recent security scares all over Europe, the hotel management should look more into the safety of its customers.
Compared to my previous stays in Best Western Hotels I would judge this hotel as below average quality. It's main benefit is the location, just 5 minutes walk from the Earls Court Tube station and the Earls Court Road that has a vast array of restaurants, pubs, shops and cafes. For a double room, my room was small. The bed was comfortable but occupied most of the floor space. I was on my own, so it wasn't a problem. But it wouldn't have been suitable for a couple. The carpet was tired and needed a deep clean. The bathroom taps only dripped water rather than a decent flow. Okay. It is an heritage building. But apartments cost £2 million in this street and I imagine they don't have plumbing issues. Bizarrely, the HD TV was unable to receive HD signals and the picture was broken up on HD channels. Again, not a huge issue. But this is the centre of what the London Mayor calls the "world's best city" (presumably he doesn't travel!) and I get a perfect HD picture back home in the backwaters of Wales. The big issue with this hotel is the awful management. When I booked in at the reception the manager tried to fob me off with a single room even though I had booked and paid for a double occupancy/twin room several months previously so I could have a decent sized room and not something the size of the janitor's store cupboard (which is often the case with single rooms). I showed him proof in the form of the booking confirmation form and he still phoned the booking site to check. After he phoned them he totally changed his unfriendly and unprofessional attitude and "upgraded me" (to use his phrase) to a double room (see comments above about the room size). While this is not the worst hotel I have ever stayed at (I have lived and travelled throughout the developing world). It is certainly poor for a modern and competitive economy like London and I would sooner pay for a more expensive hotel that stop here again.
Decent hotel for a 3star rating, didnt used the food facility but the room and bed are good. There is no AC so the room window stays open and its very hot! Good location and good WIFI. I would return for a short stay....maybe in winter
Where do I start!!?? Booked this hotel when going to Wimbledon and the only positive I can give it was that it was handy for tube station and only a couple of stops to get to tennis. On arrival we were allocated room 50 which was on the basement floor. Door was difficult to open as it was a bit jammed so not off to best start. Room was absolutely tiny as was the long narrow horrible bathroom. Windows opened into a courtyard and looked out onto a broken window and broken glass door. We went out for drinks and dinner and got back around midnight. I realised that the windows overlooking the courtyard were kitchen Windows and there were loud voices and clattering of dishes into the early hours. On top of this water from showers and toilets on upper floors came cascading down pipes which were in close proximity to our bed. We had a couple of quiet hours but kitchen staff arrived at 5 am and there was shouting and laughter as well as the usual kitchen noises. Then there was the smell of greasy cooking coming in our Windows. It was so noisy I phoned reception and complained and told them I'd be looking for a different room for our second night. There was then an hour and a half with less noise apart from the sound of little furry creatures scurrying across the ceiling in our room. Hotel said in the morning they were having problems and pest control were trying to get it under control. Should have said there were several rat traps in the courtyard. The smell from the drains in the bathroom was disgusting. Went to reception in morning. They weren't hugely interested but gave us their Deluxe room. Infact we were told it was best room in the hotel. Must admit it was better. Hardly deluxe but better. More sort of fawlty towers. Needless to say we will never be back.
Just barely a block away from Earle's Court Railway station, a short walk to the bus stop and excellent restaurants and pubs with great meals of all varieties. If you prefer, there is also a convenience store close to the Railway station and they have prepared meals ready to heat and or eat, or if you prefer you can also get fresh food. Other shops are close by and they stock almost everything you would ever need. The hotel itself does have small rooms but currently they are renovating the hotel floor by floor so in time the rooms will be much better. However, customer service is good and the hotel is very clean. Breakfast consists of self service with everything you would want. I have stayed there several times now and can recommend it for a base when you are in London.
Spend 1 night and had a great experience. Location is perfect with train and underground next door. Room was clean and tidy, good space, wonderful bath and had a good sleep as mattress was good quality. Staff are very hands up and welcoming. Bar is very small and service is not too good as nearly no one is using the bar as there's so many options down the road, same with restaurant as only offer bites and snacks. Breakfast was average as expected but nothing wrong at all. You can choose Continental or English breakfast and offers are ok. Overall had a very posite experience and surtenlly will stay again.
Stayed here for one night on a business trip, the hotel is in a good location with good access to the tube and central London. The room itself was very very small, similar to a cardboard box, the windows were incapable of being opened and there was no air con in the room this made for a particularly unpleasant nights stay to say the least. The staff in general seem quite helpful although I did ask for an iron to be brought up to my room but instead they gave it directly to me to take to the third floor. The food in the hotel is just light bites and sandwiches, you will have to go elsewhere if you want a large meal. It does look in general as if this hotel needs a refurbishment/modernisation to bring it up to scratch with hotels of a similar standard in central London. *I also did notice a sticker on the ceiling that states that asbestos may be present and not to damage or tamper with the ceiling*
We booked a room for two with a double bed. Arrived at the hotel at noon and received a room on the third floor that was so small impossible to move. We asked to change the room but we're told that only the next day will be possible because all rooms we're allocated already. The largest rooms are in the basement but they are noisy. No air conditioning. The lady at the front desk gave us one key for two persons and argued when we asked for another key.
The hotel was in a good quiet location and close to restaurants and an organic food store. The hotel staff were lovely and the breakfast was nice, the hotel rooms were a little small and rundown. We happened to be there in the London heatwave and there was no aircon or fans which unfortunately made for an uncomfortable nights sleep.
I just posted a very positive review on the Ramada in Graz. I needed to circle back through London and my travel agent booked me in to the Best Western Burns. Holley smokes, it was like going from heaven to hell. First, there is no air conditioning in the hotel, the bedroom (tiny) was unbearable. Within 2 mins of checking in I was downstairs asking for a room with air con. No such rooms available. The only thing they could do for me was to give me a fan. However, a fan blowing hot air around a hot room is completely ineffective, so I simply had to leave the hotel and park myself in a local bar until 9pm, at which stage it was just about bearable in the room. I've no doubt the room was north of 35 Celsius during the day and north of 28 Celsius at night, and as far as I know this violates health and safety standards. To make matters worse, the room was tiny, very dirty, in dire need of painting, dirty walls etc etc. Very very poor indeed. A picture fell off the wall when I closed the door, revealing even more dirt. I certainly would not recommend, and certainly not stay there again!
My small room had no air con, no fan, and no fully opening window or door. (Aside from the door to the room). There was a patio door which opened about an inch. No cold water from the cold tap - tepid only. It was a very hot night and I had to sleep with a wet towel on me. I did ask for a fan but they didn't have any. The room was pretty shabby - quite a lot of peeling paint. Thin walls - clearly heard someone showering next door and lots of noise from within the hotel throughout the night. Breakfast was basic but fine. I wouldn't recommend this hotel for the warmer months!
My inexpensive single room was simple but adequate and housekeeping was excellent. Although this hotel is a bit run down, it does have a cozy bar, cheerful breakfast room and a lovely back garden which is perfect for a nightcap. The best feature is the location across from a park in a quiet residential area close to the Earl's Court tube station.You can catch a train to Heathrow from there.There are also many shops and restaurants within walking distance.One criticism... I booked my room with breakfast but would not do so again as I found the Continental breakfast offered very unappealing...I would get my morning meal elsewhere.
I would really rate this hotel a 2.5 rather than a 3 star property. It is suitable for a short time visit and you should not expect any frills while here. The hotel has no A/C, so if you heat up, ask the front desk for a fan. Only 1 window opens in your room, so there is not much of a breeze. The facility is in dire need of major renos. The lobby is dated with VERY OLD leather furniture. The elevator is good for 1 person with 1 piece of luggage. The front desk people, although not very friendly, were most helpful. The business area was located in a small hallway and there was 1 computer available. Walking down a few steps you arrive in the bar. Another small staircase takes you to the "breakfast room"( breakfast runs 6.5 to 9.5 pounds). Off that room is a small outdoor terrace where you can drink or smoke, or do both. We enjoyed the terrace after a long day of sight seeing, but after the first night, I noticed a number of large black boxes which I later discovered were RAT TRAPS! Needless to say, we took our breakfast off the property at The Blackbird down the street. We were in a king "suite" on the first floor (room 61) It was a large room with a 2 seat sofa and 2 overstuffed chairs. We had a small flat screen and small bar fridge. Our bed was very well used (old) and did not give us a good nights' sleep. The bathroom was the smallest I've ever seen EVER. My husband attempted to shower but the stall was so small that once in the shower, he couldn't get the door closed while he was in it! It is an interesting neighbourhood. As this is a smoke free hotel, you must have your smoke outside of the main entrance. Here I encountered a great amount of foot traffic as there is a youth hostel at the end of the street. Along with the youth, I also encountered a number of homeless people requesting money and food. As we were there for 5 nites, I actually had the same people "hitting me up" every night. If you are there on a Saturday night it can be quite LOUD as the park across the street turns into party central for youth that BBQ and drink into the wee hours of the morning. The only good thing I can say about this hotel is that the location is good. You are close to the Earlscourt tube station and a number of rather nice restaurants that are not very expensive. There is a Marks & Spensers at the end of the street for all your needs, and several take away places (if you are doing your vacation on the cheap) There is even a Burger King that does "Whopper Wednesday" specials. I would not stay here again, but if you are looking for a less pricey place in London (if one exisits) this would be for you. The top room goes for 185 pounds, but I really don't know how they would justify that charge given the lack of extras. Oh yes, there is no fitness facilities either. This is not a quaint nor charming hotel, it's just plain OLD. If you do stay here, I hope you have lots of patience and a good sense of humour, you'll need it!
Firstly the good. The location is hard to beat. Just a few minutes from Earls Court station. That station is handy for getting to pretty much most places in London. The room was very small. We were expecting small but it was very poky. The weather was hot and there was no air con and little ventilation. The restaurant mucked up our breakfast and on the first morning said we could only have continental breakfast when we had booked full English breakfast. Overall I would recommend for a max of 2 nights. Book in advance for a good rate.
Our room was a case of over sale and under provided. Our standard double room with a double bed was no more than a large box room with a very small double bed. It was claustrophobic!!! It was not conducive to relaxing in any sense. The room safe was not working and the breakfast was basic - it wasn't what we would have called a continental spread. However, it was clean, the staff were very pleasant and helpful. The location was excellent for the tube and access to major tourist attraction in London and it was quiet! Earls Court has a wonderful array of coffee shops and small restaurants and all served breakfast – continental and otherwise.
We stayed before and after a trip. The showers were terrific. In a very central and cute location of London. The first room was really neat and tidy. The second room was not as clean; towels and sheets with stains. Staff were pretty friendly and allowed for take away breakfast for early departures... like 6am! Cute pub on the corner as well!
Excellent location in terms of the tube and local restaurants. First time we stayed we got a very small room but the beds were comfy and clean and the bathroom was spacious enough and clean. Second time we stayed we got a much better room, much more spacious and nicely decorated. Breakfast is nice and included but of course limited selection of cereals and whatnot. Overall a pretty good experience!
Stayed here for four nights on a recent trip to London. It's in a great location, just a few minutes walk from Earls Court Station making it really easy to get around. We were greeted by the very friendly duty manager and although we arrived before the official check in time, we were given access to our room straight away. The décor in the room was very old and shabby and in definite need of an update but it was clean, comfortable and surprisingly quiet, even with the windows open. Our room was on the second floor and although the outside temperature wasn't high, the room was very warm and I imagine it could get quite uncomfortable in the summer months. For anyone looking for good value and location though it's a great choice and I'd definitely stay again.
We were booked into the Burns by our travel agent. Its a quaint old hotel close to Earls Court tube station. Unfortunately the hotel is lacking. There is no air conditioning and as a result the rooms were so hot the sleep was difficult. The staff were a little off hand and showed little interest. We would be very unlikely to return.
Good location but room standards bit of a lottery. Some very small, slightly grimy and dilapidated. But some have been refurbished to acceptable standard. Breakfast mixed, good portions but limited choice and the quality on the cheap side. Have to say stays in Ramada hotels of same star rating far superior and would be my preference for same price range.
The hotel is in a great location - very close to the tube station. It was quiet at night. The staff were friendly. The hotel itself dated and in need of redecorating. We booked two twin rooms. They were small. Beds comfy and clean. Breakfast good although there were plenty of herbal teas they didn't have decaffeinated which is pretty standard in most places. If you are after a luxury hotel break it's a no. If you want comfort with easy access to tube etc - it's great.
The hotel is located in a good section of town. Easy access to the tube and several restaurants. As advertised, the rooms are quite small. With really only room for one piece of luggage and the clothes closet. however, the bathroom is nice, lots of water pressure. It was a pleasant stay. The Restaurant offers breakfast every morning as part of the package, and it was good. All in all not a bad place to stay to explore the city of London
Location is perfect to explore London with 2 railway lines at Earls Court Station, 2 minutes away, taking you easily and quickly to every London icon and easily took us too Heathrow for our trip home. We had a family room which was perfect for 1 child and 2 adults with all the shops for food and essentials a minute away. Our room on the 3rd floor overlooked the neighboring Mary Poppins chimney tops and hotel is a converted traditional London home, just lovely. Staff very helpful and friendly. Natural History Museum only a 10-15 min walk away.
Location is very close to Earls Court tube, & the street is reasonably quiet. I had a room at the front, and slept with the window open. Room was clean and better than many I have have stayed in in London. Bathroom was adequate, with toiletries provided, again all very clean. Arrived late evening and left straight after breakfast, and it was a good work overnight hotel. Breakfast was fine - i just had the continental option - would have liked more choice of fruit (fresh apples, tinned grapefruit and tinned prunes). Bread was OK and nice to have wholegrain as well as brown and white as a choice. All round a good one night stay. Staff in reception and at breakfast were all very pleasant.
Great place to stay when on business. Easy walking from Earls Court Tube and an array of eating places. Comfortable beds, very clean as you'd expect of Best Western and more than enough for breakfast. Some of the rooms are a little snug but for one night it's fine.
hotel had very comfortable bed. room was neat new bathroom however shower did lack alot of water pressure. Close to Earls Court Underground with supermarkets between 3 and 15min walk away.... Lift on right side of reception is super slow and tiny(2 people and a suitcase it will fit) and squishy. I found using third party site they trying to charge extra £100 just for breakfast. when i arrived i looked at their prices and it was around £6-7. I however ended up buying all my food away from the hotel.
The hotel is in a perfect location, near Earl's Court tube station and all the amenities of the area, but not on the main road, so it's really quiet. The staff is really friendly and helpful. The low point are the rooms though. They are clean and of the right size, but they definitely need a renovation. The carpet is worn out, the wallpaper in some points is broken. The bathroom is so old.. both the sink and the bath have all the signs of time. You know.. when there are all stains and signs that you can't take away even if you clean it very well. You just need to change it! And a word on the elevator.. so old! I was on the second floor and after the first time I decided to use the stares, because I was so afraid to get stuck in it.
The hotel had a very Faulty Towers feel as in the structure of the building unlike all these clean new builds with zero character and charm. The hotel was warm and inviting from the moment we arrived. Staff on reception were very friendly and helpful. The room was a little snug but couldn't fault the cleanliness. A good comfy bed and great Wi-Fi. My only negative is that the shower head was too big for the shower and anytime I got in or out a good bit of water leaked.
The location is great, a few minutes walk from nearby Earls Court tube station. I had a standard room (number 118) with twin beds (staying alone). It was fine for one person, but for two adults, it would have been rather tight. The floorboards in my room, adjacent rooms, and rooms above all creak a bit loudly, not fun if you're a light sleeper. Do note there's no air conditioning, so it'll be problematic in the peak Summer period (was OK for my stay). The Blackbird pub/restaurant around the corner had really good fish and chips for lunch.
This hotel is a great value. You can't beat the location and proximity to the Earl Court station. The hotel is a bit dated but the staff is very professional and friendly. Rooms are clean but not spacious. They have heat but no A/C. I had to barrow a fan from the front desk for my 3rd floor room
We spent one night here when on our way home from southern England. The hotel is just a stone's throw from the Earl's Court Station which is on the Piccadilly Line which runs right to Heathrow Airport. A very convenient location for us. The room was just fine, very comfortable. Breakfast was excellent. The hotel is within walking distance of Holland Park and Kensington Park, a perfect way to unwind and enjoy a few more sites before flying home.
The location was very good for the subway and some nice places to eat near by. But the room was very hot and made sleeping difficult. We opened the window to let in air and it became noisy. We complained about the room and we were given a fan to cool the room. We slept better the next night.
Nice hotel located in quiet area of Earls Court yet close to shops/restaurants and underground. Front desk staff were very helpful and courteous with all our requests. Staff in restaurant were polite and attentive and breakfasts choice excellent. Big thanks to them for making our stay so pleasant Rooms are small yet well laid out and well equipped
The location right near Earls Court tube station made getting around so easy.The setting was very quiet but there were plenty of places nearby to get a meal. The room was a bit on the small side and the decor dated. The aircon seemed to be turned up a bit high for our comfort but I guess others may have liked it. The staff were very friendly and helpful. It was value for money.
Stayed for two nights here,booked on Hotel.com. £120 for two nights,single room no breakfast. Great value for London. Room was a bit tired but was spacious enough for one. Large wardrobe,bathroom actually had a bath. Location was great. Two min walk from underground and loads of shops,pubs bars etc nearby. Nothing bad about the hotel,but nothing good either.
Location is great, very close to Earls Court tube. Facilities were excellent, clean and a comfortable bed. We were able to check in really early. Perfect for Topdeck tours as they depart from out the front.
I've stayed twice now - it's an interesting hotel. Location is great - 2 minute walk from Earls Court tube and lots of shops and restaurants nearby. Hotel itself is interesting - rooms are tired and dated but clean and adequate for business stay. It's good value for London but don't expect luxury - I like it. Had a certain charm
I have stayed at other hotels in this area and they are all much, much nicer than the Burns!! It's old, not upgraded for many years, small bedroom with minimal furniture. It cheap, but not even worth what they charge!!
Very close to subway Earls court. 5 minute walk to numerous eatery's. Buffet breakfast very good. Staff were wonderfully helpful. Luggage hold facilities helpful . Very clean . Rooms pleasant and quiet roomy
Loved my stay at this hotel. Exceptional staff, very friendly and took special care of our group. Hotel is in a lovely location and Earls Court Station is almost on the door step - so close. Rooms and bathrooms were lovely and English Breakfast was very good. Once again, very friendly service from the staff in the Dining Room. Lots of lovely and not costly restaurants in the area - also within walking distance. In terms of London prices - absolute exceptional value for money. Thank you Connie and your friendly staff for making us feel so welcome.
Just returned from a one night stay at The Burns. Lovely hotel conveniently situated near Earls Court tube. We arrived early but did check in and left our case and then returned later. We where in room 115. Excellent large room with a huge bed. Situated on the first floor, at the front and overlooking the gardens in the square. Tea and coffee in the room and a free safe. Large toilet with bath and overhead shower. All staff very friendly and could not do,enough for you. The bar is open between something like 6 to 11pm. However, when we checked in at about 3pm they willingly took us through o the bar for a welcome pint, plus a history of the building chat. No complaints about breakfast, everything you would expect plus a full English, cooked to order. We enjoyed our stay and would certainly stay again
This hotel is in an excellent location that is very close to the Earls Court station. The pros: good price on the room, very friendly staff, quiet neighborhood and great location for walking anywhere you need to go. The cons: my husband and I were very surprised that there was NO AIR CONDITIONING. At first we thought it may not be a big deal because the weather forecast was in the 50's all week. However, our room was on the 3rd floor so even though it was a little chilly outside it was very warm and uncomfortable inside our room. My husband was offered a fan from the front desk staff but it was still uncomfortable even with the tiny fan on. The flat is very small-maximum of 4 people at once. The inside of the rooms need some work. The paint looked like it was in very bad shape and the carpet was not clean.
This quiet hotel is well located near Earls Court tube station. The single room was well equipped albeit small. The highlight was the full English breakfast cooked to order - a marvellous change to the standard hot "buffet" which many hotels serve.
Very, very small rooms, but clean. The rooms are badly soundproofed but OK for a short stay at a city tour. The good location close to the Metro station is a big advantage. A typical roll on roll of hotel for tourists with low room rates compared to other hotels in good locations.
Situated in a quiet leafy square and five minutes walk from Earls Court station (with an M&S food store at the end of the road) the Burns Hotel is in an ideal location. The staff are all friendly and welcoming. Having booked a twin room as I was meeting a friend I was disappointed to find a super king sized bed. However, I was hardly inside the room when someone from reception arrived apologising profusely for the error and within minutes a maid had reconfigured the room as a twin. The hotel has free wifi, free safes in the rooms, a small bar and a pleasant breakfast room and is also happy to store your luggage when you check out. There is a huge choice of restaurants, cafes and several pubs in the area offering meals to suit every pocket and every taste. An ideal place to stay for a few nights in London ....
Stayed for 3 nights midweek in last week of march. Good points were location in a good area close to tube with lots of places to eat. Very quiet in room despite having window open. Clean but very tired. Very small room and lifts with long waits if you needed the lift. Continental breakfast very basic, plastic slices of ham, turkey and cheese with poor selection of yoghurt and fruit. Not as good a breakfast as we have experienced in similar value hotels. Paid around £90 per night which is a good price for room London in midweek.
My husband and I went to this Hotel for a weekend on an offer. Because of this we didn't expect a big room and we weren't disappointed. Having said that the room was fine, held everything you needed and was clean. The staff were exceptionally friendly and helpful, The breakfast was cooked and presented very nicely. The location of the Hotel was just around the corner from Earls Court Tube station.
Rooms are very small as is the lift which is supposed to hold four people. However, staff are friendly and helpful. Currently undergoing refurbishment and updating small rooms to larger facilities which will make this hotel one of the best to stay
Booked a single room at this hotel just minutes from Earls Court underground and overlooking Barkston Gardens. The room is compact for a single room but comfortable and did not lack anything that you needed. Bathroom with bath and shower; comfortable single bed, everything clean and tidy. The windows can be opened as there are no heating controls and it is in a quiet area off the main noisy Earls Court Road. There is a safe in the wardrobe and tea/coffe making facilities. Extremely useful for museums - within walking distance - or within Zone 1 underground. Pleasant, helpful reception staff - look forward to a return stay.
We spent 4 nights at the BW Burns hotel. The hotel is conveniently located in a nice neighborhood near the Earls Court underground station on the Piccadilly line. We used this line to see most of the main London sights..including the theater district and a football/soccer game at arsenal stadium. The hotel staff was very nice. They took special requests like ice with no problem. The room itself was very small...not much room for a 27" suitcase and no light in the closet(where we had to put the suitcase.). We had a good laugh using bathroom in middle of the night as you have to be "nimble"! The person on far side of bed had to slide around the bed with bum against the wall..banging into open closet door with suitcase sticking out! They did manage to squeeze in a nice kettle with tea, coffee, and cookies. The room & bathroom were clean with all the usual Best Western amenities and a good shower. Breakfast downstairs was very good with cooked to order eggs and a nice buffet of breakfast items.. I have bad knees so was grateful for the small elevater to our 2nd floor room. The internet was slow.(this could be a future deal breaker for us). Overall: A great location,clean,small room, & good breakfast, slow internet. We would come back to this hotel if internet speed improved. LSJ6
Adequate room but the stay was made by the friendliness of the staff and their willingness to go the extra mile to help. Food reasonable for the price. Location good for those arriving from the west and easy for accessing London at a moderate price
Connie F, Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Thank you for your review. We are so pleased to hear you had such a great stay with us. Thank you for selecting the Best Western Burns Hotel and taking the time to review the hotel. We look forward to your next stay. Best wishes, Manu
Wasn't expecting a palace as it was a theatre/hotel deal but the hotel was clean, if a little outdated in parts. Good position near to tube, local shops, pub restaurants etc. Staff really helpful, smiley and chatty. Were able to leave our cases on our check out day and collect later so making it easy to do some baggage free sightseeing before we went home. Didn't use room service but the prices were very reasonable - surprising as some hotels charge over the top for this service. The rooms (one single and one twin) were clean but small and very hot. Lots of squeaky floorboards from corridor outside and room on floor above Bathroom small but clean we were room only so on arriving inquired about continental breakfast for the next morning. Told at reception no problem just call at reception next morning and get a voucher. Got voucher next morning and went into breakfast, sign near juice offered special dietary requirements by asking restaurant staff. Asked for gluten free bread but had to wait 25 minutes. Restaurant staff said reception staff should have told me the day before when we inquired about the continental breakfast you had to order any special dietary requests. They had run out of gluten free bread - hence the delay. Staff very apologetic but surely a busy London hotel always has food to cover special dietary requests. After all gluten free isn't so difficult to cater for. Overall a good base or our London break PS the Lion King was tremendous!!
Connie F, Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Thank you for your review for Burns Hotel. It's great to see that you were overall happy with room and the location of the hotel, which is very suitable for getting into the heart of London. I'm glad you were happy with everything apart from delay getting your gluten free breakfast. This will be addressed in the near future so that this will shortly be a non-issue. Warm regards, Manu
I have not stayed in this hotel yet but I would just like to give a mention to Lorna on reception who REALLY helped me out with my booking enquiry today! I can not speak highly enough of her and how much I appreciate her friendly, helpful phone manner and professionalism. I am really looking forward to my family visit to the best western Burns hotel Kensington!
Connie F, Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Thank you very much for your amazing review and your kind words! See you soon. Regards Manu
After arriving at this hotel at around 7.30 am following a long flight, we asked reception could we store our luggage until checkin time, we were told that yes that would be fine and that they had a room that had been checked out of earlier that day and that they would immediately have it serviced to allow us early access, as it turned out this wasn't required as we had arranged to do a tour early that day, however it was appreciated. The hotel is placed in a quiet street only a few minutes from an English style Pub that served excellent meals and was only a few minutes from the Earls Court underground rail station. Our room was large and well appointed without being flash, and the breakfast was excellent. Would highly recommend this property.
Connie F, Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Thank you for taking the time to review Burns Hotel following your recent stay with us. It is always lovely to read when guests expectations have been met, and thank you for the truly positive feedback also thank you for mentioning about our great location. I will make sure to pass on your lovely comments to our staff. Best Wishes, and we hope to see you again soon. Manu
Considering where it is a great place for cheap. Got upgraded to a massive room on the ground floor which worried me but it wasn't noisy. The rooms are clean if not a little dated. Great nights sleep. Defiantly staying again!
Connie F, Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Thank you for the amazing review! We are happy to hear you had a great experience and that you loved the service and comfort. Regards Manu
I just wonder why this hotel has bad reviews!! TripAdvisor writers , do you know the difference between a hostel- 2 3 4 5+ star hotel?? If so , you know that this is a 3 star.. what does this mean ? Rooms and facilities are clean and simple, basic reception/ hall area , this is it , low cost rates. Perfect if you just wish to stop & go..However let me add the following: The position is great , just right beside subway which is 20mins from Piccadilly Circus .. this area is filled with all kinds of restaurants cafes snacks opened till very late !
Connie F, Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
We are happy to hear you had a great experience and that you loved the service, the comfort and our lovely team! Please do not hesitate to contact us at any time for the future reservations and the best deal. Once again thank you for your kind words and recommendations. Regards Manu
The hotel is on a side street of the Earl's Court Road, 5 minutes walk from Earl's Court Station. The front of the hotel overlooks the Barkston Gardens, a pleasant area of trees, regrettably fenced in and no possibility to enter. The hotel has an elevator to the floors, lots of fire emergency exits as this hotel is really a row of houses that are connected. I had Room 207, two single beds. View onto the road and the lovely park. Hotel room is not large, but certainly adequate and does not feel cramped. Bathroom is likewise adequate with washbasin, toilet and bath with curtain and anti slip mat. Towels are enough for me on my own (two big towels, two small towels, bad mat) There is shampoo, bodylotion and conditioner, and little hand soaps. Plenty of hot water from the shower; it did not run out on any of the times I was taking a shower. Turn round top knob until the water flows at your desired rate. Turn the inside knob until the water has the temperature you seek. In the right side drawer of the desk I found a box with shower cap, and also paper and envelopes. The room has two cups and spoons, 4 bags of black English tea, 4 cups of cream, low-sweet, sugar and packages of coffee to dissolve in hot water. Everything is replenished every day by the maid, ofcourse. The room sports an ample writing desk, two single beds, a tv, watercooker and hair dryer, mounted above the writing desk, a cabinet with drawers. An Ikea Henrikstal leather chair sits in front of desk. One free socket for UK 3 ponged plug; bring adapter or ask at hotel desk for a loan of such an adapter. The room has a build in cupboard for clothes with 8 hangers and a loose, meaning not to the floor attached, safe box that easily fits a big 17 inch laptop and other stuff (camera, passports, cash, etc) that you might want to store and lock away before you head out into London. Breakfast I did not use. A buffet style continental breakfast is offered for GBP 6.50 but I don't know how good it is. The one gripe I do have is that the carpet in the room was very dirty. I kept my socks on at all times to not walk on the dirty spots. I hope they will re-carpet the room soon. For the rest the room was clean, the bathroom was clean, so it is not that the maid is not cleaning enough. it is just that the room is old (as is the furniture), and it needs an upgrade. However, that might hike up the price as well and rooms are expensive enough as it is. If you intend to make your own breakfast at the burns hotel, know that they provide with a elektric kettle to boil your water for tea, coffee or even soup. Note: nowadays London charges money for your plastic bag if you go shopping, so bring your own bags The check in and check out of the hotel was very easy and fast. When the batteries of my in room lock box (safe) were no longer giving any power to the safe, the front desk arrived promptly at my room to fix the problem. In general I found the people friendly and pleasant to deal with, besides being efficient and willing to answer your questions about local shops and travel. Without prompting they checked for me whether shops were open on Sunday morning. How to reach the hotel Take the Piccadilly or District metro line. Exit the station on the side of Earl's Court Road (not Warwick Road!) get out of the Earl's Court tube station at the side of Earl's Court Road and turn right, You pass a Burger King, a Boots, an Odd Bits and a Mark's and Spencer food market, which is open from 7:00 till 23:00 every day except Sunday (12:00-18:00) They sell milk (1/5pint, 1 pint, 2 pints, 4 pints) and eggs (which can be cooked inside the water cooker see instructions in this review), bread rolls, yoghurt, fruits. Cross the street at the M&S store and you are now entering Barkston Gardens. The Best Western Burns hotel is after two other hotels, 75 meters into the street. Besides a Burger King, McDonalds (take a left when exiting the Tube station), a KFC (next to the Burger King), further to the left of the station there is a Starbucks and immediately after that a Wagamama. From Heathrow take the (dark blue) Piccadilly line in the direction of Cockfosters and get out at Earl's Court. Costs of half hour tube trip from Heathrow to Earl's Court station: GBP 1.50 (off peak, peak GBP 2.80) if you use an Oyster card, otherwise GBP 5.90 Earl's Court is also on the (green) District Line. To get back take a Piccadilly line back to Heathrow. Take note which terminal you need to be as the metro is either stopping at terminal 4 and then 1,23, OR it is stopping at terminal 1,2,3 and then terminal 5, bypassing terminal 4 completely. The Piccadilly line Westbound runs to three destinations: **Uxbury (*change for the Heathrow destination no later that the station Acton Town) **Heathrow terminal 1,2,3 and then terminal 5 **Heathrow terminal 4, and then terminal 1,2,3 If you find you are at the wrong metro for your terminal at Heathrow stay in the metro until you reach Hounslow Central and change there. This station has a lot of seating to wait the few minutes to the next metro to Heathrow. **** If you need to change from one metroline to another with suitcases, look for a metro station that has the handicapped icon as they will have elevators, even if it might take some doing to find them. How to get an oyster card to travel to the Best Western Burns Hotel? While still at home order it online at the oyster card website. Or when arriving in London at Heathrow buy one from ticket vending machine. Oyster cards are sold from ticket machines at all Tube, London Overground and TfL Rail stations Buying an Oystercard is not just for ease of travel by simply touching the card to the yellow spot to the right hand side of every entry and exit gate on the tube or bus. It also saves you money on every trip as the price of Oystercard travel is about half price compared to paper ticket. Basically buying single fare travel will find you penalised financially very heavily. A one-way single ticket on the Underground in Central London is double that of an Oyster fare and not far off the maximum you can pay in a day of unlimited rides using Oyster. On the buses buying a one-way ticket is just not an option offered. Travelling by using the Oyster card means paying 2.40 GBP instead of 4.90 GBP for each trip in the inner circle of London. That is right, you are travelling for half the price when you use an Oyster card, making buying a card a sound financial decision. When arriving on Heathrow travel to zone1 and 2 is then GBP 1.50 (or GBP 2.80 peak hours) instead of GBP 5.90. Going back to Heathrow at peak hours cost me GBP 4.60 from Finsbury Park in zone 2. Another perk of Oyster card travel is that you have a maximum cost per day when travelling. For zones 1 and 2 (basically the Inner city of London where all the sites are) the cost is GBP 6.50 which is less than 3 trips inside zones 1and 2 (GBP2.40 each trip). Oyster & Visitor Oyster Card Differences for those that are really nervous about their trip to London and want to know the nitty and gritty: 1) Oyster fares and caps are the same whether you use a standard Oyster or a Visitor Oyster. 2) Visitor Cards you pay an activation fee (£3 in 2016) which is non-refundable. If you buy an Oyster card in London you pay a deposit (£5 in 2016) which is refunded (in cash/coins) when you surrender/cancel the Oyster card. 3) FOR 7 DAYS TRAVEL you cannot load 7 day Travelcards on Visitor Oyster Cards only standard Oyster Cards. If you are in London for 5 plus days having a 7 day Travelcard loaded on your Oyster can save you quite a bit of money as you will pay only the price of 5 days for 7 days travel if you buy a 7 Day Travel card (load it onto your Oyster Card). Find more info at London toolkit.
Connie F, Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Thank you for taking the time to review Burns Hotel following your recent stay with us. It is always lovely to read when guests expectations have been met, and thank you for the long truly positive feedback also thank you for mentioning about our great location in detail. I will make sure to pass on your lovely comments to our staff. Best Wishes, and we hope to see you again soon. Manu
We only had two nights in London and made the most of it. The location was perfect for strolling and tube connections. Lovely area. Hotel was very comfortable and relative quite. Room was very comfortable and a decent size. Would definitely stay again.
My husband and I stayed 3 nights here earlier this month to begin our adventures. The hotel was in a beautiful neighbourhood and getting around was only a short 15 minute walk to Hyde park and other means of transport. When we were dropped to our hotel, the staff were very helpful and friendly. We were given our room keys, wifi access and also asked them basic questions about daylight hours and local supermarkets near by. Our room was on the first floor, which we were happy about as we like to take the stairs rather than the lift when we can. The lift was tiny and will only fit 2 people and luggage, so the stairs were close and easy. The room as expected was small, it still met our needs and had everything we needed - a double/queen bed, cupboard, desk and a clean and modern bathroom. The room does not have air con or fans in the room, but we used the windows to keep us cool if it got stuffy. You could also ask for a fan at reception is you needed to. The room did have a heating system if needed, but at this time of the year we did not need any heating in the building. We had breakfast included, which was downstairs in a very cute area with a court yard. It was the usual English style including bread/toast, fruit, cereal, youghurt, cheese and ham, or you can order from the menu. Overall our stay was very pleastant and we were happy with or hotel, it's facilities and a great location.
I recently stayed here for 12 nights. It is very close to Earl's Court station, the bus and there are plenty of shops and restaurants in the area. The room was clean and the bed was comfortable. Bathroom small but manageable and clean. The staff were very friendly and helpful. Breakfast was average. I would definitely stay here again.
Connie F, Front Office Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
We are so pleased to hear you had such a great stay with us. Thank you for selecting the Best Western Burns Hotel and taking the time to review the hotel. We look forward to your next stay. Best wishes, Manu
Well to start the single bed is small and is cramped in between the wall and desk, I'm 5'7"and my feet are squeezed between the desk, their is admittedly a little on the side so you can hang your feet. There are not enough shelves for your clothes just hanging space and 1 shelf in the cupboard which is not enough when you stay for a few days. The bathroom is so so so tiny and again only 1 shelf to put things on. This would be ok if you were staying for 1 night but for a few it's not adequate. The travel agent at flight centre booked this and I would not recommend it I'm not sure if they get a commission but not worth it look somewhere else very disappointed with both Flight Centre and Best Western. The walls are so so thin you can hear people talking and moving in the next room. The carpets are old and dirty it looks like they were a cream colour the walls are also dirty and need a good clean and repaint. Then to top it off my friend had a mouse run around in her room and needed to be moved. NOT GOOD ENOUGH Best Western. There are only 2 good things about this hotel, the staff which are very friendly and very helpful and kind and considerate and the distance to the tube station so yes 2 good things about this hotel.
Stayed at this hotel for a shopping break. The hotel is in a good location close to tube at Earl's Court where there are plenty of places to eat and drink. Staff are really friendly breakfast was ok. My main negative is the cramped twin bedroom room and the smelly bathroom which was awful.
Hotel is very close to tube station which has direct line to airport using a lift to go down = no stairs . Rooms are small but barthrooms are newly renivated . Breakfasd is very good . Staff very helpful.
There is an very old hotel, cold and the bathroom was very ugly and uncomfortable and the worst A MOUSE AT MY ROOM, the only good thing was the personal. The wi fi at the basement was terrible and very noise hotel, the floor crashing.
Needs renovation. Just looks dirty. Needs new carpet, new elevator. Twin bed layout is cramped. Great location in Kensington. Probably the cheapest deal you'll get if you want to stay in the neighbourhood and don't care about accommodation. Close to earls court station.
The hotel is a well preserved property indeed. Our room was quite small but actually this is something rather usual in London. Located at the second floor. Clean, quiet and equipped with TV. The location is wonderful, nice and quiet neighborhood a few meters (150m) from Earl's Court subway station. The staff was helpful Typical English breakfast honestly nothing really notable.
Stayed for a couple of nights with work. Good location next to the tube. Had a very spacious room. Unusual for London! Loved it and the breakfast was tasty. Good hot power shower. Generally good all round.
The BW Burns Hotel is a great choice of place to stay. The staff are very professional and helpful. They are a credit to the hotel. The rooms are quite spacious and comfortable. The location is excellent for public transport and restaurants. It is in a quiet, safe area in London. I would highly recommend a visit.
Spent one night in this hotel and found it very good. The staff were very friendly and helpful. Our room was pleasant and clean as was the en suite. Our breakfast was delicious with more than enough to eat. Value for money we found this hotel very good and would certainly go back the next time we are in London.
My daughter&I were having a short sight seeing break. we found the hotel close to the underground station, easy to find & deally placed for the London museums & Kensington Park. The hotel staff were happy, polite & helpful whilst the reception rooms were comfortable. Our twin room was on the small side but adequate for our needs with an ensuite bathroom. The room was clean & the beds were comfortable with nice bed linen. I would certainly stay there again. Well done.
Well appointed, comfortable and nice rooms with garden view. The rooms were spacious and the beds comfortable and clean. Great stay with just about 40 metres walk to the tube station. Try and get the rooms on the top floor rather than ones on basement. Friendly and nice staffs during check in.
Came here for one night on business and just wanted something with easy access to the tube at Earls Court. For £65 including breakfast this hotel made my experience very comfortable and enjoyable. Just a 2 minute walk to the tube station and all the amenities including a great little pub on the corner which sells Ales & Pies! It's situated in a quiet neighbourhood with some nice looking little restaurants. The breakfast was also amazing, the bacon, poached eggs & sausage all cooked to perfection. I cannot recommend this place enough for location, breakfast, amenities & a budget price stay in London! Top marks to this well run establishment!
We stayed at the burns hotel as part of a meet up point before the start of our tour Location- close to near by shops, good access to the metro Space- average sized rooms, small bathrooms. Utilities- hair dryer Restaurants/bars- nil attached. Condition of room- average. Elevators vs stairs- stairs and elevator. However the state of the stairs are quite scary Overall- good stay overall, good stop over point. Wouldnt really look into staying here again. Staff- very helpful
Average Hotel, where the rooms were quite small and the whole hotel had a bit of a compact set up. Good Breakfast spread in a nice dining area, mine wasn't included but it was easy enough to grab a voucher in the morning. Their Hot Chocolate is good and room service isn't too bad either. Very easy to get to from the Picadilly line and I had no problems doing all my sight seeing using the tube and also getting to the hotel from Heathrow on the Picadilly line. Safe and quite neighbourhood, with loads of fastfood and select restaurant options near by.
Great location close to the tube & buses with a quick ride to major tourist spots. The staff were friendly & helpful, breakfast was very average. Room was clean but small & we were stuck in the dungeon (-1).
Ideally placed near restaurant and Earls Court tube. My room was small but clean fair price for London! TV, free wifi, shower/ bath, beds ok, I didn't use the restaurant so I can't comment, but there is a huge choice a couple of minutes away Staff were pleasant, no complaints
Quick easy check in basic but clean room with a nice bathroom, small bar not much seating but David the barman was pleasant and polite. Continental breakfast with a good choice of food, you can upgrade to full English for £3. Location great short walk from Kensington tube station, would definitely stay again.
My room is small but it's clean. The bathroom is recently renovated but there's not much room. My room is very clean and there's a table fan if you find it hot. There's no air conditioning. Wifi is good.
Hotel and rooms were small, but clean from what I saw. Perfect for the 22 hours I spent in London - close to the Earl's Court tube station and easy to get to major sites, And lots of stores and a few restaurants nearby. The only negative was the shower, which seamed a but treacherous. Not really sure who designed the weird shower with the shower head in the middle of a sideways tub, but I'm glad I didn't get killed getting in and out!
was in a great location , however we should always get a night before stay as arriving on an overnight flight rooms are not ready until after lunch. Long day unless you get sleep on a plane and most people don't. Rooms are small but comfortable, Funny story though someone locked us out in the garden I had to climb in an open window to get back inside.
Stayed at BW Burns for 3 nights with my daughter, in nice position well served by Underground, restaurants and shops nearby. Structure is tiny bit old but clean and comfortable, double room was spacious and clean. Breakfast abundant. Staff very friendly and obliging. I'd recommend.
We stayed mid week, and were given a lower ground floor recently renovated room. The room, although a little dark was nice a cool on a hot summers night. And to be fair, following check in and dumping our bags we were out all evening so the room being a little dark didn't matter. The breakfast the next morning was lovely, a mix of everything. All in all a great stay at a very convient location, round the corner from the Earls Court tube station, Picadilly line.
We enjoyed our stay at this hotel which is conveniently placed for the tube and sightseeing. The room was spacious enough and breakfast was good. It was very quiet too - a bonus in London. The light carpet in the room had seen better days but overall, the room was clean and had all we needed. One new waitress was a bit unprofessional, but the other staff made up for her.
We did the Groupon offer for this Hotel at £89 for two with breakdast and a free frink for a visit to the Albert Hall a 30 miniute stroll away. the rooms were small but clean tidy with everything you would need in it. The staff we friendly and efficient and were very engaging something often missing in London Hotels. We thought this offered very good value for its location. On a Sunday there is free parking outside the Hotel other days there are meters. Food and drink was fine we had a good breakfast in a light and airy room and drinks in the bar were a reasionable price again a real plus in a london hotel. Overall an 8.5 out of ten I would say and would certainly recommend or stay again. Thanks for a good stay
My first time in this hotel was quite ok. In a city where the hotels are so expensive for a very average quality I found this hotel to be above average. Nice location next to Earls Court makes it attractive.
We stayed here for a night on our recent trip to UK.The hotel is conveniently located to the the tube station and there are lot of restaurants around. Staff is pleasant and welcoming.The rooms are pretty small but comfortable and clean.They are very well equipped with the basic amenities.The hotel being pretty old,lacks air conditioning.It can get little stuffy as the windows are small but they do provide a table fan on request which perfectly solves the issue.They also have a luggage storing facility and a small restaurant in the hotel. Overall a decent property for a budget traveller.
I stayed here over the Bank Holiday weekend as I did last year. The hotel is very well located in a nice area. The staff are friendly and very helpful. My room was very comfortable and serviced every day. This time my room overlooked patio area at the back of the hotel. I really like this hotel and will happily stay here again.
Connie F, Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Thank you for the amazing review! We are happy to hear you had a great experience and that you loved the service, the comfort and our lovely team! Regards Manu
The BW Burns is a very nice place to stay. The staff are brilliant. The rooms are reasonably spacious and comfortable. The hotel is well positioned for public transport and restaurants. I would recommend this hotel to my family and friends.
This is very central to Earls Court Tube. The Hotel is a grade II listed building close to Knightsbridge. I had a single room which was adequate for my needs with a new modern renovated bathroom. There was a walled garden terrace off the dining room. Breakfast was OK with quite a few staff who were very well dressed and courteous. Reception staff very helpful
Staff are super friendly and always willing to answer every question we threw at them! The hotel itself needs a massive renovation.... The lifts are extremely small and creepy. Our room was an actual shoebox with many faults. The window opens a tiny amount - to which we found 4 dirty socks hanging outside. The room lock snapped the first time we attempted to use it, and my bed head broke the first time I tried leaning back on it. Regarding location, the hotel is in a really pretty area.. Close to the tube and hop on hop off bus stops.
The Burns is a small hotel and our taxi drivers often had to look it up. The staff we're all very helpful. Our room was small but very clean and confortible. The location had many pleasant restaurants. The tube was a block away, as were the bus lines. The staff looked up bus directions for area attractions such as the London Tower or Westminister Abbey. The free hotel wifi worked well. We are a senior couple and enjoyed our stay very much.
This place has such potential. The staff are great and try their best but the hotel is so unloved in appearance. Our room was fine, perfectly clean and well equipped but lacking something. The location is amazing. There is a terrace garden that really needs some attention but could be lovely. But as mentioned by other reviewers - it needs some AIR!!! I love being warm but we had sweat dripping off us when we tried to sleep. It was hot and stuffy and airless because of the windows not being allowed to open very far. I can see why not - for safety they need to be nailed like that but it was so hot. I consoled myself when I lay there sleepless,by thinking that I was SO much better off than the poor room staff who would presumably have to work in such heat. I don't know how they do it! I'm not a fan of air conditioning but there must be a way to get some air in that place??? Fans?
We stayed at this hotel for one night on a theatre trip to the capital. the location was excellent with Earl's Court tube station just round the corner.Plenty of restaurants in the vicinity and very pleasant location. We will not hesitate to use this hotel in future.
The hotel is okay and clean, but the rooms are worn and a bit shabby. Many small hotels in London don't have or need air-conditioning, but usually the windows open wider than 2 inches. The toilet takes forever to fill, which is an inconvenience if more than one person is staying in the room.
My friend was visiting from South Africa and, at the end of our holiday, we had a couple of nights in London. The hotel was so easy to reach from the tube but on a quiet street with a lovely view from the window. At the end of the road was every kind of restaurant you could want. A short walk and we were able to jump on the hop on hop off bus to tour the city. Room was clean, what more could you want?
We've stayed at several Best Western hotels and have been happy with them but a bit disappointed with this one. Room a bit tired with a marked carpet and scuffed walls and a huge cobweb in one corner. No air conditioning and we had no window to open as only French doors which opened onto smoking area next to the restaurant. Couldn't open them anyway even if we had wanted to. No fan in bathroom and window that wouldn't open. Bit annoyed as we paid £50 extra to upgrade to kingsize bed but it was only two singles zipped together and not very comfortable. Breakfast very basic, no fresh fruit or pastries and although English breakfast was cooked to order not much of it like on a buffet when you can help yourself. Staff though were very friendly and welcoming. Good location for the tube.
Went here for the night and visited some nice places. Hotel is lovely and staff friendly. Room was beautiful but only fault too hot, as no air conditioning. Breakfast good cooked to your order. Beautiful location set in a private square in Kensington.
We stayed here a few days in February and then, once again in July. It was a great stay in February that's why we came back to that hotel in the summer. We were satisfied for both our stay. The rooms, although small, are clean and tidy! And the staff is nice. Also, there is a computer if you need to print plane tickets or anything else. Plus, it is near the underground and the neighbourhood is very lovely. Nevertheless, I would not recommend having breakfast at the hotel; especially if you want an English breakfast... Bars/Pubs are better at this!!
We used this hotel for an overnight stay in London for a promenade concert at the Royal Albert Hall. The check in staff were very welcoming and pleasant, and assigned us one of our three rooms well before noon so that we could drop our bags there and get sorted. All three rooms had been allocated on the same floor, and each was well decorated and furnished. The rooms were quite generously sized for an hotel of this age and location. Located close to Earls Court station and Earls Court Road, the hotel is conveniently placed for bars, restaurants and shops. Despite this, Barkston Gardens is a quiet road and our rooms at the rear of the building offered evening peace. Within walking distance are the Albert Hall, Kensington Gardens, the South Kensington museums (V&A, Natural History, Science etc) and Kensington High Street shopping zone. Check out was easy, no hidden problems, and the staff was very happy to store our baggage until it was time for us to return home. All in all, a very pleasant experience. Special thanks to the staff.
Connie F, Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Thank you for taking the time to leave a review of your recent stay. I am happy to see you enjoyed your stay and i hope to see you again very soon at the Burns Hotel. Please contact us for your future reservations and the best deal. e: [email protected] 02073733151 Kind Regards Manu
Very good stay, room clean and tidy, bathroom clean and complimentary toiletries of a good standard, Tea/Coffee facilities in the Room basic but all that was need, Breakfast selection good although basic but did the job and a 2 minute walk from Earls Court Tube Station means its ideal for exploring central London. Will be back again for sure! Handy too to be able to store luggage on arrival and on day of departure to go off exploring without much hassle!
Connie F, Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Thank you for your review of Best Western Burns and for taking the time to recommend our Hotel on TripAdvisor. I am very pleased to read you enjoyed your stay at our Hotel, I do hope we will have the opportunity to welcome you back at the hotel in the near future. Please do not hesitate to contact us at anytime for the future reservations and the best deal. Once again thank you for your kind words. Regards Manu
Having a ticket for the Wimbledon Finals, I found hotels in the area were difficult to find, and settled for the Best Western in Earls's Court, which is in fact only a 15 minute underground ride and plus a 30 minute walk from the Wimbledon Tennis Club. The hotel is a small one, set in a quiet side street, a 10 minute walk from the underground station with plenty of fast food, bars and shops around, My room and ensuite were a good size, bigger than the average small hotel rooms, nicely furnished and decorated and very clean throughout. The bed was very comfortable, although one small problem was that the windows are not double-glazed and so there was occasional traffic noise in the morning. Unusually for many small hotels in London, there was an excellent shower, a safety deposit box in the bedroom, and a computer near the bar for the use of guests. There is a small bar with a very friendly barman where several guests congregated in the evenings. A very reasonable cooked breakfast is included in the price. The staff throughout my stay were very friendly and helpful. This is the best West London hotel I have stayed in and I will definitely return when I'm in the area.
Connie F, Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Thank you for sharing your experience with us on TripAdvisor. It is very useful tool for us to know where we could improve. We are happy to hear that you enjoyed staying with us.sorry for the misunderstanding all our guest safes are free. If you will come back to London and will decide to stay with us again, please do not hesitate to contact us as directly. We can always offer you a better deal. I would like to thank you once again for sharing your experience with us. Regards Manu
I stayed here before taking of on a topdeck tour around Europe and I can say the service and staff are fantastic. One day I came back to the hotel room and found my clothes I had left lying around folded on the bed and thought that was very sweet the staff also kept a bag of food in the fridge for me for the early morning start of the topdeck tour. The room was small compare to most hotels back home in Australia however it did not bother me as I was only in the room to sleep and shower I did however, get a room facing the park across the road so it was a pretty pleasant view. The only downside is the rooms get very warm and there is no air conditioning but they do have fans available upon request. The hotel is also very close to Earls Court train station and when arriving at the airport I caught the Piccadilly line which takes roughly 30min it's very easy to get around.
Connie F, Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Thank you for the amazing review! We are happy to hear you had a great experience and that you loved the service, the comfort and our lovely team! Regards Manu
This hotel is near the Underground, so it is easy to get to from the airport (HTR). The neighborhood is interesting, many pubs and restaurants. The room was acceptable, the staff friendly and helpful. Average value hotel in an expensive city.
Connie F, Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Thank you for your positive feedback! Hope to see you again! Regards Manu
Excellent Hotel. Impeccably run with attentive helpful and friendly staff. Rooms very clean and well presented. Great location for Earl's Court Tube and short hop down the District line for Westminster and city centre. My wife and I have stayed here on many occasions from New Year to Royal Weddings and have never been disappointed with our hotel experience at the Best Western Burns Hotel London
Booked twin room for two adults - travelling with my teenage son. Tiny tiny tiny room even by UK standards. Barely room for the small beds and two suitcases. Stifling heat and no aircon - window opened only about 4inches. No help from reception so we went and bought an electric fan to make sleep at least a possibility - it barely helped. No fridge in room so water, milk and juice was warm in an hour. Very small bathroom and toilet regularly refused to flush. Shower controls would have been modern in the 1960s. Head water at breakfast just hasn't learned about making people welcome - grumpy and rude. Good location but impossible to recommend. We were very glad to leave.
One block from tube station, rooms could use some updating along with bathroom fixtures. No problems. In warm weather they will provide a fan if you need it, but no air conditioning like much of Europe. There is a safe in the room.
Lovely hotel with friendly and helpful staff. Great location, close to the main shops.Room was a little small but very comfortable and clean. Breakfast was very tasty and not too expensive. Will stay again when we return to London.
I regularly stay at the Burns if I need to be in London for one night only, as it is handy for the tube and very near shops, pharmacy, restaurants in a busy area. Barkston Gardens is a little green oasis off the main drag. I was allocated a top floor room on this occasion, freshly renovated I would say with a sparkling white bathroom and linens. Small but adequate: you would have been a bit cramped if not the only occupant. Check in was charming and efficient, breakfast fine with vegetarian sausage (however not Quorn as stated on the menu!) available plus fruit, cheeses etc and a selection of baked items including lovely granary bread. Good choice of TV channels. Another good stay for me.
train ride into city but located stop on route to London, trainride into station beside hotel. Outdated but safe , no smell and friendly staff Near A few restaurants , pharmacy and coffee Only downside is u need to take a bus into London
A nice hotel in a nice location. Only a short walking distance to supermarkets, restaurants and Earl's Court station which was very convenient. We stayed here in May and again in June 2016. Both rooms were clean and well maintained, however one was very tiny and the other quite spacious, so they must have a variety of rooms available. Both had very comfortable beds. We did not have breakfast included but paid for it one morning and it was nice. Overall we enjoyed our stay. Only negative comment is that the rooms were very hot. There was no air conditioning and the window only opened a few inches, so the rooms were quite uncomfortable during the summer heat.
My friend and I were allocated a twin room which was more the size of a single room. The ensuite bathroom was also rather tiny. However, as the hotel was situated very close to Earls Court tube station we felt that it was a good choice for our travel requirements. On the first night we were aware of a rather unpleasant smell in the room. Having been out all the next day, when we returned to our room the smell was nauseous and extremely strong. I am surprised that the housekeeping staff were not aware of this situation in the bedroom. The receptionist had to allocate us to another room for our second night. This was also very small with a shower room which was even smaller than the first one. The hotel decor was rather 'tired' and we chose to use the stairs as the lift was very ancient and rickety. The staff were pleasant and the breakfast ( full English) was good. The lady who was serving in the bar obviously was in need of some training as she did not have knowledge of basic drinks. Our 'bad smell experience' would probably dissuade us from using this particular hotel again.
Nice quiet location and great view on to gardens. Very close to tube and great food in corner pub. Staff very helpful and clean and tidy although small room it was great location and stayed 8 days and was fantastic.
I stayed two nights with a friend. The twin room was quite small but clean. There was a bit of a smell but we did not think too much about it.When we returned to the room after being out all of the next day the smell was awful.My friend went to reception to report it and we were allocated another room.This was also quite small but the shower room was VERY small. Anyone overweight would have great difficulty using the toilet. The staff were very nice and the breakfast was very good but having to change rooms after one night means will will probably not use this hotel again. The location is great for the underground at Earl's Court for District. Circle and Piccadilly lines
We have stayed at this Hoel for a few years now but this is the worst experience. The twin room was small more like a single room bathroom and shower good but otherwise low marks for the standard of the room. The staff were pleasant and service good just the hotel rooms. On arrival the alarm went off but was just cancelled by staff. It went off a few times during the week, true there were Thunderstorms one night with heavy rain and the alarm went off three times in one night, but was cancelled after a few seconds by staff No explanation given. I wonder if they get the fire service to check there alarm system when it s going off so often. Unless vast improvements are made will not be going back there
We stayed in this Hotel which was literally a 2 minute walk from Earls Court tube station. This was very convenient as we were off to Wimbledon and the quickest way was by the tube. The Hotel was clean with very comfortable beds. Yes the lift was outdated but this is London and it was an old building which is London. The room we had was a twin room which I must be honest was small, but it was adequate for what we wanted with a bath and shower and like I said before comfortable beds with a dressing table plus free WiFi and full English included in the price. The room was over warm with the window only slightly open. We did ring down to see if it could be opened more, the staff were very quick to help us and brought a fan to our room without us having to ask, which made all the difference. So we have no complaints and would stay here again without a moments hesitation. There were plenty of places to eat just a 5 minute walk away. So thank you Best Western Burns Hotel.
Connie F, Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Thank you for your positive feedback! Hope to see you again! Regards Manu
We stayed here for a few too many nights than I would have liked. We're not from the UK, travelling from overseas. My partner became ill and we simply couldn't change hotels because of the lug of our luggage to another place. We had to extend our time at the Burns Hotel from two nights to four, and I fully regret it. When asking to stay for two more nights after the initial two, we felt as though they were doing US a favour and we were simply inconveniencing them? "We're really busy and don't care" was basically what we were given. They knew my partner was ill with regular trips to hospital, and didn't sympathise at all. A terrible attitude of many of the staff at the desk. They need to remember that they are offering a service and that we are paying customers? Do they consider that people will not return and that their reputation is at stake? It is overpriced with all these things considered. No breakfast included. Don't even get me started on the elevator---- SHOCKING! Terrified of being jammed in it every time. The stairs through the place are unnecessary and need changing. A refurbishment is in need. Positives: comfy beds. Clean room. Well located, close to earls court station. I very rarely give negative reviews, I'm easy to please, but this place left me with a bad taste in my mouth. We stayed at another place really close by which was excellent and I fully recommend over this place.
Connie F, Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Dear charmmaa, I am really disappointed to read about your experience during your recent stay with us. This is not the feedback I am usually hearing about the reception team and I have shared your comments with them all to ensure this does not happen again. Thank you for bringing this to my attention and for taking the time to post a review. Please contact me directly at [email protected] if you would be willing to give us a chance in the future to turn your experience around.
Great Location, Earl's Court is a good area, full of restaurant and pub. Close to the city centre, it takes around 10/15 minutes to reach Westminster with the subway. Staff very nice and friendly. Our room was located at the ground floor but the street is quiet so everything went well.
I stayed at this hotel for 1 night. It was clean but the room was small with the door crashing into the furniture. The staff were friendly but they sorted the problem with booking out quite quickly. There was a lift but it was very old and there were odd stairs everywhere. This was tricky with luggage and a walking stick. The breakfast was good but I was only offered sandwiches in my room at night which meant I had to go out to buy something, which I usually avoid when travelling alone. Breakfast was nice. The bathroom window wouldn't close which was a worry all night as my room could be accessed from a flat roof
Hotel is in a great location, only a couple of minutes walk to the Earls Court tube station, and local pubs and restaurants. Also, an easy walk to Kensington Palace and South Kensington shops and restaurants. Rooms are what you would expect, small in size and basic in décor. Housekeeping was fine, and our room was always well kept.
Stayed for several days. Very close proximity to Earls Court station, many restaurants, grocery stores, etc. Free on-street parking outside hotel between certain hours/days. Clean and cosy room, friendly staff, reception open 24hrs.
The location is a saving grace for this hotel. The standard of the rooms is quite terrible, floors are extremely creaky so you hear your neighbours moving around at whatever time they like. Rooms are tiny and pokey, not sure how you would fit 2 people? The amount they charge for these rooms has to be based on the location of the hotel as charging this much for a normal room here is crazy. Breakfast here is not free and is mediocre at best anyway, save some $$ and go out for breakfast.
We had a twin room which was very small. one bed was against the wall and you could just about walk around the other one. a small single wardrobe with the door hanging off. Small adequate bathroom in need of some paint. Wifi was good and TV ok. Nowhere to put your cases out of the way. Breakfast was limited. Grapefruit prunes or an apple, bowl of yoghurt.1 sausage, 1 bacon 1/2 tomato, mushrooms,eggs, beans. Fire Alarm went off 2 nights running, the 2nd night it was frequent.
We stayed at this hotel for 1 night and was glad it was just for the night. We were in a room in the basement. The room was good size and the bathroom was clean. The room was clean. When we went out of the room however, the hall way was filled with a damp mould smell. It was so bad that we had to cover our mouths and make a quick exit. We had a non smoking room but could smell the smoke from out side. The worst part was the fire alarm going off 8 times during the night!!! Very little sleep was had. When we checked out there was no apology or mention of it until I bought it up. All I was given was a shrug of the shoulders. Other guests were complaining but were given the same treatment. Had we been given an apology of some sort the customer service would be rated ok. They were unfriendly and obviously did not want to deal with the customers complaints - all of which were probably heightened bra sue of lack of sleep. Glad we only had 1 night there.
Outdated and very basic hotel. I stayed here for 1 night and the fire alarm went off 7 times throughout the night. No apology or explanation on checkout. They are just happy to take the money I suppose.
Okay so the building was renovated but old. It's London. The lift was a rattler and very small. Squeezy for 2 people and luggage. But so what ! London has character because it is old city. I particularly loved the location, the feel of the area, tube line great for airport access, lifts at station for luggage, close to tube station, nice outlook over the road Square/garden. Also very comfortable beds and nice bathroom. Bar downstairs and breakfast if required although I went out for breakfast. (Gusto) Great amenity shops at tube station for essential food shopping etc if not eating out, corner pub or two, wine, pharmacy etc. Location was everything for me as I was travelling alone and felt very safe. Would wholeheartedly recommend and would stay here next time I visit London.
Contra: It is just rediculous and unacceptable to have false fire alarms for two nights in a row and for several times a night. No explanations or apologies from the staff. Furthermore the rooms need to be renovated urgently. It is an old house, okay, but there could be at least a minimum standard of keeping it in shape. Pro: Good location; single rooms big enough for a short trip; good price Conclusion: I have expected more from a Best Western hotel and will not stay here again. There are many other hotels around.
Good location, 2 min away from tube station, feels safe and also close to restaurants. Supermarket nearby. Clean rooms and bathroom. Good breakfast. The negatives- small rooms which can heat up in summer, squeeky floors (but didn't wake me up at night so doesn't really matter) and no ventilation in the bathroom. This was the most annoying of the negatives as after having at shower before going to bed the last thing you want is to try and get rid of the steam through the small opening of the room's window and not managing that the steam just remains in your small room and makes it boiling hot. Therefore I didn't sleep very well the first night. The next night I just left the bathroom door closed hoping that the feeble ventilation will eventually do something but the same steam was still there in the morning. Didn't trouble me too much as I spent my whole day out and by the time I returned in the evening everything was back to baseline having left e bathroom door open and the window open in the room. I hope the hotel will try to fix ths problem as otherwise they will end up with a lot of mould in the bathrooms. Overall for a London hotel it's ok and I was happy with my stay.
I booked this through our travel services and paid around €120 for one night for a single room, no breakfast. I was given a room on the top floor 4. The hotel has definitely seen better days... everything looks old, worn out and tired. My room was straight out of 1980 but clean with a good functional clean bathroom and shower. However... the room was not well aired and I woke up half way through the night with a sore dry throat. I paid for continental breakfast and the breakfast room was adequat. There was a good selection of items and coffee. The reception staff was really friendly and helpful and cannot fault them one bit. It was my first time staying in Earls Court... always stayed in Kensington before and that's where I'll go back next time. Earls Court is kinda seedy but central so you get what you pay for.
We had a beautiful room with a king-sized bed that overlooked the gardens across the street. We were expecting a small room just because that is what we were told about rooms in London. We were very pleasantly surprised with the size of the room, quite spacious.
Room was very small, the bed was awful, no support and the mattress bent in the middle. Noisy, and uncomfortable. Location is good near Earls Court, but the quality is pretty bad. There are plenty of similarly priced hotels in the area with better conditions.
Whilst lugging my luggage I struggled to manoeuvre around my shoebox of a hotel room. I stayed here before and after my European tour; on the final leg of my journey my room was thankfully upgraded to a double room which was a lot more modern and well appointed however the amount of space was if anything a touch less. There is little space to walk around the bed, especially with luggage. The double room I truly struggled to get into the room and then close the door carting my luggage behind me. The service from the reception and restaurant staff was exceptional; nothing was too much effort. The breakfast offerings were substantial.
Small family room for the price and terrible sofa bad. Broken and extremely uncomfortable. Breakfast was an awful experience. Had to compete with the cleaning staff for food after they had been smoking and playing on mobile phones.
I stayed here in January and it was my first time to London. This hotel has a great location and it so easy to get to, especially if it's your first time here. Staff are friendly and the rooms are lovely and clean. The elevators were often out of order when I stayed but they seem very old and susceptible to faults. I ordered room service a couple of times and it was convenient but not excellent. Breakfast is fine however and the staff are great in the restaurant. The view of Kensington Gardens is lovely to wake up to. There are a lot of great restaurants and essentials around this hotel. Would recommend.
Have stayed here many times. Terrific location just a couple of minutes walk from Earls Court underground station so excellent transport connections to the rest of London. Quiet even though just off the busy Earls Court Road. Rooms can be small but are clean, secure & comfortable with everything I needed. Kettle with tea & coffee in the rooms. Free WiFi though there may be a charge for the in-room safe which is annoying. An old building so there is no air conditioning. Also there seems to be a couple of steps up or down to most rooms which could be a problem for anybody with a disability. There are two lifts (elevators) & they are both tiny. Staff pleasant & helpful.
staff were friendly and helpful, breakfast was good quality staff again were friendly and helpful. rooms were clean but feel they need upgrading. Double bed was small. towel rail and radiator did not work, although an electric heater was available.
The BW Burns Hotel is certainly worth a visit. It is well located with good transport and restaurants nearby. The rooms are clean and comfortable and most are quite spacious. The staff are very helpful and professional. I would recommend this hotel to others.
Overall our experience was very good , we checked in at 11-30 am as our room was ready when we arrived, as we had booked through Tesco rewards this trip was a bonus, also very good places nearby for eating out and walking to attractions like the museums
On a quiet road, just 2 minutes walk from Earls Court tube station. The rooms are small (as usual for London), but clean and comfortable with a good bathroom. Pleasant little bar and garden. Staff are friendly and helpful. I would go there again.
This met our need for a simple couple of nights stay at a reasonable price for the Chelsea show nearby. The hotel is in a pleasant quiet location and convenient for tube stations or just walking. Staff were pleasant, room OK, Breakfast good and they able to access our bill easily when we left. Would be happy to use this hotel again.
In a nice area, if somewhat noisy at night. Quite close to the underground for ease of travel. We paid for full breakfast and the cooked breakfast was ok but the cereal choice and fruit were very limited. Waiting staff were nice but often I had to ask for eating utensils as the tables were not laid completely. The floorboards creaked dreadfully, especially in the room above mine, whos' occupants seem to be awake most of the night, walking up and down. The room was very hot at night and the window could not be left open because of noise from the street.
We stayed here for 2 nights and were very pleased with it. All of the staff were very pleasant and helpful. The room was basic but very clean, and the bed was comfy. Breakfast consists of self-serve continental and/or an English breakfast cooked to order. The hotel is situated a few minutes walk from Earls Court tube. We would certainly stay here again.
The hotel is in a quiet location just off Earls Court Road and very convenient for Earls Court tube station. I was staying on my own but was allocated a twin room. Although small (one of the beds was against the wall so I had to climb on the bed to close the curtains), it was certainly large enough for 2 people, with all the facilities you would expect, including free wi-fi in the room. The bathroom was also small but entirely adequate.i didn't eat in the hotel but found the reception staff helpful and welcoming. I would be happy to stay there again.
room was so small I could not open my suitcase. NO AIR CONDITIONING. The windows do not open! The room was so hot I asked reception for a fan. Make sure you check to see your hotel has air condition. Shower was pathetic. A small dribble.Pay the extra money for an updated hotel
Stayed here as a base for visit to Chelsea Flower Show. Well positioned for transport links (Earls Court tube station 1-2 minutes away) to most of the tourist locations. Room compact (typical for this price bracket in London) but comfortable. Breakfast good quality & reasonable price for a London hotel. Staff very pleasant. Good range of restaurants nearby.
This hotel was a good "value". By that word I mean that you get what you pay for. It's clean, but almost tragically run down. The staff was great and helped us with what they could so I don't blame them for the threadbare feeling that permeated everything about this place. We had an executive King room which was surprisingly tiny. The bed barely fit. We could feel the springs in the worn out mattress. The shower head is in desperate need of being replaced or given a good long soak in some lime scale remover. The window in the bathroom does not close completely because the wood is swollen and misshapen due to the shower constantly putting water into the window well. The towel warmer gets so hot and is so close to the toilet that you WILL scald your leg if you sit on the toilet while the warmer is on. But it's clean.. And the staff was friendly and helpful to us when needed. I don't think that they can fix the run down quality of the building. That's up to the owner. The location cannot be beat!! Totally easy access to all touristy things and Heathrow. Good choices for food in the area. It could truly be one of the best 3-star hotels in London, if they just sink some money into updating the rooms. The staff and the location saved my rating from 2 stars to 3.
Very pleasant stay. Staff very helpful, room very comfortable, location good for transport connections. The area was good for shops and places to eat. Our room had a bath, we would have preferred a shower. Overall experience, excellent!
....I would not have stayed at the hotel. It is very convenient if you are coming in from Heathrow as it is on the Piccadilly Line. The neighborhood which is very pleasant and has many shops and restaurants may be the reason why people stay at the hotel. The staff is very helpful and compared to other London hotels, he price may be right. However, the rooms, although clean, are terribly cramped, old and in need of an upgrade. Do not stay there from May through the summer as there is no air conditioning. The wi-fi did work well.
We stayed at this hotel for 3 nights with breakfast included, which was the usual buffet style although you ordered the cooked food when you sat down. The hotel is nicely situated in a square of town houses with a central private gated garden, which our room overlooked. As other reviews have stated, the rooms were not massive but had good facilities and the.bed was comfortable with nice clean linen. There was plenty of pubs, restaurants and shops close by and just around the corner from the tube station. We enjoyed our stay and would stay again.
Stayed here pre and post a Topdeck tour. Staff were very friendly, helpful and accommodating. Very professional. Rooms were clean. I was even lucky to receive a free upgrade on my return. Will definitely stay here when I return to London for a proper visit. Surrounded by food, everything a close walk by and Metro Station is just across the road to take you to all the main attractions. It is very easy to navigate and use as well, especially for a first timer travelling solo.
My husband and I had one night in London before heading back home. We find the Earl' Court area easy to walk around and get to Heathrow using the Picadilly line. The room was clean and had basic amenities. The breakfast was really good. A nice bar to get a drink if you wish. All around nice stay. I would stay there again.
Lovely hotel, idea location for getting around London. Only 5 min walk to tube station! Room was clean, furnished well. A little on the small side but ideal for the amount of time spent there! Overall a great base for exploring London and surrounding areas! Reception staff fantastic!
The hotel is very good situated (district Kensington). In the immediate vicinity there is a tube station (Earl's Court). There are several shopping possibilities (food market, bars, coffee shops..). The hotel room do not possess the newest equipment (fitted carpet, old windows, wardrobe..) The space is very limited. Otherwise good price/performance.
I was offered an upgrade on check in, which took far too long as the reception is tiny, from a double room to a family room. I do not consider being placed right next to the bar on the ground floor to be an upgrade the constant movement and doors and noise is more of a punishment than an upgrade. The bed linen was clean and fresh however the pillows under it were old and smelly and in need a good wash. The room was far too hot and there really should be an iron in each room. The location is however great and very easy for the tube station.
This was a lovely hotel, ideally located just around the corner from the Earls Court tube station, but located off of the main street so also quiet. As soon as we checked in we were informed we had been upgraded to an executive room ! which was great as it was a nice big size with bay windows. The bathroom was very clean with an excellent powerful shower. The beds were probably the comfiest I have ever slept in a hotel. The staff were very helpful. The breakfast was perfect, lots of choice from continental to full English and everything else in between. Overall a lovely stay whilst we visited the Rolling stones exhibition & enjoyed various parts of London whilst we were there
I chose this hotel mainly because of the location close by public transportation (tube station Earl's Court and various busroutes). It is a nice, not so big, hotel with kind and helpful staff. I booked a single room, but got an upgrading to a double room, which was very nice. I will book this hotel again next time I come to London.
I booked this using some air miles I had to use up, so I had limited choice at the time. However, it did the job in providing some comfortable and clean accommodation in Earls Court, close to where I wanted to be for an event. We got upgraded to a deluxe double room which was spacious, warm but not particularly homely. Facilities were basic (tea, coffee, toiletries etc) but adequate. It very close to Earls Court tube station which was convenient, and the street is quiet, so no noise from outside traffic. For a bed overnight it was fine, but it had few frills. Staff were helpful and courteous, providing a warm welcome.
The hotel was conveniently located and the staff were helpful. Our room was comfortable all be it very basic. The bathroom was tired and the water at 08:00 on a Saturday morning was not very hot so showering was not pleasurable. Being close to central London the hotel is good value and could be a great choice with a little more effort.
I had three nights here in July. My room was tiny... At most 2.5 metres wide. London was very hot and my room had no air con. That mixed with the size led to 3 uncomfortable nights. On the plus the staff were very good and my room was clean. Breakfast was expensive for what it was.
Stayed at the hotel 22nd and 23rd April and was pleasantly surprised. Hotel is in a great location near to Earls Court tube station, with easy access to most attractions. Booked on a Groupon deal, which was excellent value. Staff were very accomodating and friendly. Hotel room was a little on the cosy side and dated, but overall was very impressed and would definitely recommend.
We payed £149 for 3 nights bed and breakfast in a double room (deal off wowcher) and for the money it was perfect!!! Bed was very comfy and clean Fresh towels every day! Tea and Coffee making facilities Clean modern interior There was a bath! ideal location literally a 3 minuet walk to Earls Court tube station 3 minuet walk to shops/bars/fast food outlets Breakfast was a full English with freshly squeezed orange juice which was amazing Our stay included a glass of wine at the bar, don't mind if I do! (No rose though booo) Free WIFI in room The lift is like something from a horror movie every time you step in it, it quite possibly could be the last step you ever take but we survived! Helpful reception staff Room was a good size not massive, but we managed Hotel was happy to keep our cases safe while we enjoyed our last day in London after check out. If your looking for a cheapy in London but don't like slumming it then this is perfect, would be more than happy to stay here again at that price!
We had no negative experience in the hotel apart from the very hot room but they brought us a fan so all was good. This is a great location for Earls Court tube, we travelled from Richmond to Earls Court it was perfect for us.
Good Hotel with very good value rates on the Internet.In a quiet street only 250 meter approx from Earls Court underground Station.Lovely and warm ( C.H.) Rooms not bad size for London. Staff very friendly and helpful. Plenty of local shops at top of the road near underground Stn.Staff recommended a very good Italian Restaurant nearby, " Bistro Benito" very good with reasonable prices including wine.Small problem they did seem to be having problems with their Computer when you have paid already. But that aside, highly recommend, will stay again when in London.
All the other Great Western hotels I have been to have been much better than this one. Why is it that so many London hotels fall below the standard of hotels in the rest of the country yet this is the tourist centre of UK? They should be so much BETTER! I always lower my expectations when staying in London because they always fall to impress! BURNS HOTEL:- Good Points: Rooms clean Reception staff VERY friendly, helpful and always smiling Lovely view from our window of a small, private park opposite Situated in a smart side street in Kensington Plenty of shops, restaurants nearby Tube Station very close. BURNS HOTEL: - Not so good points: So-called double rooms are TINY! The smallest I have ever stayed in! Talked to other guests and they had the same complaint! it would appear that single rooms now accommodate a double bed! Our bed was right up against wall and against door. Every time I turned over in the night I hit the wall!. No room for a bedside locker on either side, so nowhere to put a clock, glass of water etc. Loo visits in the night meant I had to slide down the bed bumping into the table as I did so, so as not to disturb my husband. The rest of the room was equally cramped, furniture tight up against each other, barely room to pass one another. Décor was tired - walls, ceiling, woodwork haven't been done for years. My heart sank as soon as we walked in! Courtesy tray adequate but no biscuits. Bathroom not too bad but again small. Breakfast:-(you pay extra for cooked) and we decided to have the Continental - choice of cereals, tinned grapefruit and prunes, yogurt, small choice of meats and cheese (lacking in flavour) make your own toast with jams & marmalade plus COLD croissants. My pet hate and I find it extremely annoying as so many hotels do it and it is sheer laziness. Surely there is a way of keeping them WARM? The croissants were of a good size and quality but as they were cold they were chewy and dry. Pots of tea were so weak even after standing to brew for 10 mins. +. Overall, I was expecting a lot more from Great Western!
Spent 2 midweek nights at the hotel through Groupon deal. Hotel was easy to find, literally a few minutes walk from Earls Court tube station. On arrival staff were extremely courteous and efficient and, although we were a little early, room was ready for occupation. Had to settle for a twin room - a little small and the only room I've stayed in where the beds were on opposite sides of the room!!!!- but did make for a peaceful nights sleep!! Breakfast was excellent and extremely well organised considering that nearly all the tables were taken. Good location within walking distance of Natural History Museum, V&A Museum and Hyde Park/Kensington Gardens (providing you're reasonably mobile) but also close to tube station and bus routes for central London. Would definitely stay there again and have no hesitation in recommending it.
Good hotel in excellent location we stayed for 3 nights at this hotel and booked this as a deal through groupon, would definitely stay at this hotel again if another offer came up. Situated in Kensington close to earls court tube station, and easy access to central London.
We got an excellent deal - £99 for two nights including a full English breakfast and wine on arrival. The location was fantastic. In a pretty and quiet square off Earls Court, where there are many shops, pubs, places to eat. Just three minutes walk from the tube station too! It is a little tired and traditional inside. It's not going to wow you with it's decor but if you're looking for excellent friendly, polite customer service with such a convenient location and good price, then I can't see people complaining. The floor boards were so creaky but it's a big old house. The beds were two large singles pushed together (but I've found this in quite a few hotels) and they were extremely comfortable. The TV was mounted on the wall and worked perfectly. There are tea making facilities. No fridge in the room unfortunately but fresh milk for tea could be requested at the bar if you're like me and just have to have that in your tea first thing :) Also available on request is room service and sandwiches and snacks, all on a 24 hour a day service. There is a lift aswell as stairs you'll be glad to know as it's four floors high. Breakfast is on until 11, or 11.30 at weekends. There's a buffet breakfast and additional full English. I found the cooked breakfast of low quality but it did the job and I still enjoyed it. The bread rolls, butter, cheese, ham, tomato, orange juice were all fantastic. The wifi worked really well - just as good as at home. I was given a password on arrival which worked throughout my stay. It's also free. There's a computer by the bar if you're stuck, too. Check out was 11am which I found to be nicely considerate - nothing worse than being kicked out at 9.30am! Every member of staff I encountered was friendly and polite. They're a credit to the hotel. They also offer to look after your luggage after check out (for free) I found the hotel comfortable, quite homely in a way and it was the perfect place for me to relax after a lot of sightseeing and shopping. It's the perfect place for business, couples, families, meeting up with friends or staying on your own.
Well placed Hotel.Clean , good breakfast,nice staff. We were in the basement though and could hear the underground trains faintly so ask for a upper floor room. Station and buses at the bottom of the road
The only positive aspect is the location of the hotel. I do not expect to see in a Best Western hotel room peeling wallpaper, a hole in the wall, broken security chain on the door, stained carpet. The room and bathroom were in desperate need of refurbishment. I was glad I was only staying for one night, otherwise I would have found somewhere else.
This is an average hotel, very clean and well run. The location close to Earls Court station and the buses makes it a convenient and quiet place to stay. The breakfast bar was well stocked and a freshly cooked English was available to order and very good too. If you want a room with a view ask for a higher room overlooking the square.
Situated in a quiet square, but the shortest of walks from Earl's Court Tube Station, we found the hotel staff friendly and helpful. The overall appearance is very clean and smart, the room was spotless and well up to 3 star standard. Breakfast was good without being spectacular, with the cooked option being freshly served from the kitchen rather than the "help-yourself" style of buffet so often favoured these days, which tends to lead to guests over-eating on lukewarm dried up fare. An ideal location for the museums and shopping of Kensington but we managed the 30 minute walk to Portobello Market without a problem. There are plenty of pubs and restaurants around, as well as a M&S Food and Oddbins 100 yards away if you feel like self-catering!
When I booked the Burns Hotel I confess I was not anticipating a great deal because in my considerable experience of hotels in London, every other budget hotel I have ever used has fallen short in every way. The Burns Hotel however turned out to be absolutely and in almost every way, superb. Firstly, the deal. £69 a night including a full English breakfast and a glass of wine, beggars belief in a city that is notorious for excessive overcharging. Secondly, the room. Beautiful in every way from the luxurious towels and bed linen to the uber smart bathroom, the room was warm, welcoming and far more than might be expected for the price. Thirdly, the service. Every member of staff encountered was happy, polite and clearly well trained. Fourthly, the breakfast. Wow, this truly was the icing on the cake. Super service and well cooked and presented grub. Finally, location. Just one minutes walk from Earls Court Station, the hotel is ideally placed for exploring London. If you are new to London, don't be put off by the location not being in the centre as it is a cheap and short underground ride, about ten minutes, into Piccadilly Circus. Why anyone would elect to stay at a cheap, no frills and no breakfast hotel in London such as Premier Inn that charge £130 a night, almost double the cost of the Burns,for a massively inferior and forgettable night stay, simply is beyond understanding. To sum up, brilliant hotel in brilliant location and top notch in every way. Thoroughly recommend this hotel to anyone that appreciates top quality at a very reasonable price.
Basement room with a view of a staircase and dirty old barbeque. The Sanilav was very smelly, the decor in both the room and the bathroom was very tired and shabby, very limited access to the wi-fi.The staff were pleasant enough, the breakfast was very basic and only warm. If we had been staying longer than 2 nights we would have asked to be moved.Very convenient for the tube and the local high street shops, and the room was quiet with being in the basement. I would not reccomend this hotel to anyone!
I stayed in this hotel while attending an event at Olympia. It was a bit further from Olympia than I had expected - 30 minute walk; tube from West Kensington to Earls Court; or a short-ish taxi ride. The hotel is located on a pleasant square, close to Earls Court tube. It was nice and clean, well maintained and the staff were polite and efficient. My room was quite small and the wifi was a bit hit and miss, but it was clean and well maintained. I'm not sure if my room was typical of this hotel but if so I would use it again for a 1-night stay but probably not for much longer.
Location of hotel great as tube station in close proximity. Breakfast was good, especially the cooked breakfast. Breakfast staff pleasant, polite and attentive. Other staff were not so helpful as I was told I would need to come to reception and collect an iron and iron board myself as they were too busy dealing with check-ins before breakfast! Reception was empty when my sister went down moments later. Don't stay in room 212 as towel rail was scorching hot and could not be turned off as it was broken. Due to the closeness to the toilet and bath I went against it more than once. I didn't complain as we were only staying two nights and it was only discovered next morning as we literally checked-in, dropped our bags off and headed out arriving back late in the evening. The room is very small with a large tv mounted on the wall and is an accident waiting to happen despite it being pushed flush against the wall. The room decor is tired, paint and re-pasting wallpaper would make it look so much better. We got a winter saver deal expecting a bargain but I feel we paid too much.
The hotel is located on a nice square close to Earls Court tube. There is an M&S food hall very near too so no need to go hungry! My room overlooked the quiet gardens at the back which was nice. The room was clean and nicely presented. The staff were friendly and professional. The room and the hotel are old and a little tired. General ware and tear have taken their toll. But everything worked. The free wifi left a bit to be desired as I couldn't use my laptop. Breakfast was functional but the serving staff were very helpful. It was perfect for Olympia as I could walk to West Brompton station and go the one stop to the fair. I had a comfortable bed in a nice location. It ticked all the boxes. Can't ask for more. It's not the Ritz but it does what it's sets out to do very well.
It was every tourist's nightmare! I lost all my valuables on the 2nd night. Our room was broken in and when we arrived my luggage lock was missing and everything including my Hermes bag & laptop was missing! The duty manager was so disrespectful and provided no help at all. My friend had to call the police and it's been the 3rd day with no developments!!!! Never book at a best western hotel!!! My colleague also lost all his stuff at a best western hotel in Greece! Poor customer service & lax security!
This hotel is situated just a few hundred meters from Earls Court tube station. Extremely convenient when coming on the tube from Heathrow. The size of my room was quite tiny, but with all the necessary amenities. Staff was ok. However there seemed to be some lack of communication between different groups of staff. One afternoon my towel had been removed and not replaced. I told reception but I had to mention this a second time the next day for something to happen. Sleep quality was good since Barkston Gardens is a quiet street away from the bustle.
This hotel is tucked away just off the Earls Court Road, and was very conveniently located for us to go to a concert at the Albert Hall. Check-in was easy and the receptionist friendly and helpful. Our room was small and basic, but for the price we paid for a central London hotel, we didn't expect anything more. It was clean, and comfortable, and the shower was one of the best I have had in a hotel. We used called into the bar for a quick drink after the concert and it was a lovely cosy area, although there was a bit of a language barrier with the bar maid to start with! If we had done battle with the trains after the concert we wouldn't have got home until around 12:30am, but we were in the bar by 11:15pm and tucked up in our cosy bed by 11:45pm - very civilised. We would certainly stay again, and would recommend.
Burns Hotel was a pleasant surprise, located a 3 minute walk from Earl's Court tube station in the very charming Barkston Gardens. Easy access to Kensington, the museums, Harrods, Hyde Park, which are all walkable, or you have a 20-min tube journey into the West End. Ask for a room at the front of the hotel which gives a very pleasing outlook of the gardens and the period properties in this peaceful square. The staff were very friendly and attentive. There was a good choice of cereals, breads etc for breakfast with English breakfast cooked to order. Our double room, although small, was perfectly adequate, clean and well presented with a comfy bed, although the carpet had seen better days! The only minor bugbear was the sash window which would only stay open if you used a book, an operation that needed two people. We stayed here for 3 nights in March and would be happy to use this hotel as a base if we visit London again.
We stayed here for one night after booking through groupon,with a free glass of wine upon arrival. We were warmly greeted and although we were early our room was ready. We had no problems with our room it was clean and tidy and we had a good nights sleep.Breakfast was good with a good variety of food available. The only downside was the restaurant was not open during the evening but this did not spoil our stay as there are plenty of restaurants at the end of the road. I would say this is an ideal place to stay for one or two nights very close to the tube linking you with the rest of London. Thank you for making our stay enjoyable.
This hotel is a favourite for me and my friends, we have a reunion every year and usually stay here. This March I was here with another friend who had never been to London. She was very taken with the capital City! The hotel has been renovated somewhat since my last visit, notably the floor on the 2nd floor no longer creaks! We shared a twin room which was small but the space was used well and the beds were comfortable. Breakfast was good, the dining was not open in the evening, but there are plenty of good restaurants in the area. The staff as usual were friendly and helpful. This is an ideal hotel for a three night break, very central, five minutes from Earls Court tube station,(Picadilly line direct to Heathrow) set in a very pretty road, I recommend requesting a front view which over looks well kept gardens which are beautiful all year. I am returning in October for my reunion ,already booked and looking forward to it
I stayed here for four nights and couldn't be more pleased with the location and staff. The hotel staff were welcoming and room cleaned daily (I got new towels daily even though I hanged them up to signal I didn't need new ones). I got a "single" room and it is literally a single sized bed and a small room, but hey, I was there to tour London, not to hang out in the room. So the size didn't bother me. The view from my window was wonderful, looking out to the garden across the street from the hotel. Convenient location right down the street from Earl's Court Station for the District and Piccadilly lines. On my last day I was able to hop on the Piccadilly line straight to Heathrow - again, very convenient! I travelled alone and felt safe in the area. Right around the corner from the hotel there are plenty of places to eat at and a few small grocery stores to run into if you need to pick up anything. They have a restaurant and bar in the hotel, but I didn't try them out. Overall, very pleased with my stay and would consider staying here again my next visit.
Quick overnight stay whilst in town. The staff were so helpful and kind, breakfast was great, really really nice hotel, will use again. Central for the undergound and looked after our bags as we were early for check in. A1 and very happy.
Stayed for 3 nights, and decided to change from my go-to hotel around the corner. It's in an older building so if you're looking for a slick modern place, look elsewhere. This place has the cozy charm of an older building, but the beds are comfy (I've got a really bad back so this is really important to me), the staff excellent and the location can't be beat. I was a little worried about it at first since its half a block from the Earls Court tube station, but the hotel is directly across from a park on one side and private back gardens of the other. It was quiet, I slept really well and since it wasn't the height of the season I got an excellent deal (less than $100/night including VAT). Didn't eat there (the Blackbird pub on the corner is one of my favorite pubs in the world) but other guests said it was good. If you prefer cheap and cheerful there is a big Sainsbury 2 blocks away that has excellent egg and cress sandwiches). The only criticism I have is that a few times housekeeping was using the lifts, and they're far too small to accommodate staff, a laundry bin and a guest so I had to use the stairs which isn't a big deal really but I have MS and my legs were tired from all the walking I was doing, so the lift would have been preferable...also the WiFi connection was spotty. Other than that, it was excellent and I will return with the hubby this autumn.
After reading many not-so-good reviews for this hotel I was not sure what to expect, but I was pleasantly surprised! The staff were very friendly and helpful, my room was excellent (squeaky floor but this is an old building); comfy bed and lovely bathroom. Was in room 130 which is between the 1st and 2nd floor at the back so nice and quiet. It is also very conveniently located just 3 minutes from Earls Court Underground Station. The full English Breakfast was very nice, especially the poached eggs, BUT for goodness sake Best Western, throw in a few more pennies and use better sausages!! There are some wonderful British sausages out there for not much more cost than the cheap, yucky ones you serve! Having said all that I enjoyed my stay, even though I had a dreadful cold, and I would recommend this hotel, if not the sausages!
Stayed at this hotel for one night whilst visiting a friend in London. This hotel was booked by a friend to joined me on the visit and I was pleasantly surprised at the quality of the hotel after learning the amount it cost for one evening in the location that it is. Firstly, the location is very nice, just a short walk from Earls Court underground, and when I say short I would say no more than five minutes. The hotel staff on arrival were very catering, explaining the check-in process very clearly and even had excellent sense of humour which is always welcome! Next up, the room. We had asked for a twin room and were given a room on the first floor. It was fine, very clean and suitable for our needs. The bed was incredibly comfortable and the bathroom was great too. I really found no fault with the room, it was perfect. Given that we didn't spend much time in the hotel, we didn't really get chance to explore it's facilities, but I want to inform those who are just using this as a one stop that this is a perfect hotel for their needs. The breakfast which was included in our price was very good, we had a full english, and helped ourselves to the buffet that was on offer. The quality of the bacon and sausage more importantly was fine, bacon wasn't too fatty and the sausage had enough meat in it. What I am trying to stress is that for most hotels who offer breakfast, it seems to be on a very low budget. This however was not! Concluding then, this is a great hotel for those who want to be on a line that is very popular and able to connect you to other areas of the capital. I can see from other reviews that you can get great deals on this hotel and in addition to my experiences I can support and recommend. When I return for a very short stay I will certainly consider this hotel, and hope this has assisted you in your choice as there is a great deal to choose from!
Would highly recommend. Friendly staff especially on reception. Extremely pleasant room and hotel. Very clean. Very efficient. Used Tesco Clubcard vouchers. Good breakfast, clean restaurant. Cleanliness exceptional to the point that bar staff checked glasses before serving. Will be our first option should we travel again.
Was a groupon offer. included glass of wine and breakfast (which was good). Room tiny but well equipped, very clean - all we needed for weekend break. Great location 2 mins walk from tube. staff all friendly
We stayed for 3 nights here for my birthday, paid for with a groupon voucher including breakfast and a complementary glass of wine. We were impressed with the location, super convenient for Earls Court tube station which being on the district line made it really easy to get to nearly anywhere in central London. Barkston Gardens is a lovely quiet, pretty street off a busier main road. The hotel itself was clean and tidy, the staff were all very helpful and friendly. The room was a touch small but being a listed building you can't be too fussy. Other complaint we had was the bed was only a double not kingsize, and we didn't find it the most comfortable to sleep in. If we had paid full price for our room I think we would have been disappointed but as it was we thought we had an absolute bargain, even considering the negatives. Would recommend but be prepared for a small room and a very soft bed!
We staying here as it was an offer on groupon and thought it would be good to check out the local area and attractions. The room- very basic and tiny, small bathroom with not much room for movement( burnt our bums in the towel rail) small bed unless you tiny, basic tea and coffee facilities, but for the price OK. Breakfast - small selection of cold meats and cheese with usual breakfast cereal. Cooked breakfast is small so if your paying for it and it's not included in your deal, go else where. Local to the hotel lots of food places including Nandos, kfc and other restaurants near by. Ok bars including the blackbird to visit for a few drinks. Close to the tube so you can easily get to the west end and see a show or just to see the sites. We saw guys and dolls which was great! Local to hotel is the museums which is great if you have never been before. Finally on our last day we were woken up by the cleaner doing the room next to us and making lots of noise which for some reason started at 8 am and continued through to 9.30, surely they know someone is in the room next door??? If you can get a cheap deal do it but be aware everything is expensive in the area apart from the museums.
Stayed for 2 nights over a weekend. Room was tiny, very basic but clean. Good value for the price we paid, which included the cooked breakfast. As others have said, the floors are very squeaky here. The bathroom is very compact! Good location close to Earl's Court tube station. We got the impression there are bigger and better rooms on the higher floors. No parking close by so had to book parking 20 minutes walk away.
This hotel good area central London but room décor and service not as good as other Best Western we have stayed at. The car parking is expensive and this push the up price of the trip. It is not made clear when we booked that the car parking is several streets away.
Good location right next to the convenient Earl's court, but that's about it. The wifi is average and the breakfast is even poorer. Stag were friendly and helpful and this hotel did the job we needed it to. Don't think we'd come back, but it wasn't terrible
Arrived earlier than check in time and staff very helpful and friendly , went through the brief with us and gave us our keys to the room and told us where the lift was . The lift us incredibly slow, but gets you there lol The room was very clean , but the double bed was tiny and the shower was so so small , I'm glad I wasn't a stone or 2 heavier . We stayed 2 nights and the breakfast was good , but the sausages are cheap cheap , on the second morning I had 2 poached eggs and 2 slices of bacon and that was delishes.... Wifi a bit hit and miss .... A pleasant stay overall
The hotel is in a fantastic location. Not too far from any shops at all. The hotel is around 15-20 mins by car to central London. I used uber taxi which cost £14. The room I stayed in was very cosy and warm and very clean. The stay was really enjoyable even had a complimentary late check out. Only downside is no free parking but if you are coming by trains there are stations 5 mins away.
A good Best Western Hotel in Earl's Court, London. Very friendly and attentive staffs, lovely building, clean, attention to details. My mother and I had a single room each, squeaky floor but fairly spacious and very clean. The breakfast was very good with a selection of cold meats, fruits as well as a full English breakfast and very good service too. The front desk staffs were very professional, helpful and pleasant, top mark!
We booked for two nights with breakfast. The hotel is a bit dated but our room had recently been decorated with a relatively new bathroom. The staff were all very polite and helpful, the only slightly disappointing bit was the cooked breakfast wasn't of great quality or size but at the price we paid we weren't complaining. The wifi wasn't great but we didn't use it much anyway so not a great drawback...Great location-only a minutes walk from the tube and a large choice of restaurants.
Great location for Earl's Court tube just a 2 minute walk. Staff were friendly and helpful. Room although small was quite acceptable and clean. Breakfast was nice. I would stay again as the location is good, handy for Central London and Stamford Bridge just a 10 minute walk away.
This hotel was ideally situated for oursightseeing trip. It was very close to the tube and eating places. The staff were pleasant and professional. The beds were clean and comfy and the bathroom was clean. It was just a shame that the decor and furniture were tired and worn. The quality of the cooked breakfast wasn't great either.
Our first impression of this hotel was good as we were greeted by friendly and helpful who sorted out a problem we had had with our reservation promptly. The tattiness I refer to is more to do with the upkeep of the hotel room and niggly annoying things that could be put right very easily. We both slept well in our executive double bed, which was two single beds that were zip linked. However, there was huge ridge down the middle which meant that you were comfortable as long as you didn't accidentally roll over onto the other side. The reading lamps were placed centrally above the bed and were very bright. So although you could switch on just one light (if your partner wants to sleep for example) the light is still shining brightly on the other person's face which means that they can't sleep until it is turned off - so reading not possible unless you both want to read! Other niggly things: two single wardrobes that were put together the wrong way around so that the doors opened in the middle. Also, they were rickety and wobbly and not well put together. There was a safe in one wardrobe which wouldn't close, so shutting the door was difficult. In the bathroom there was a towel rail very close to the loo. There was a sign saying CAUTION - HOT, but the temperature was scalding. We had to hang a towel over it at all times to avoid burning our legs. The shower has a lovely big shower head, but the cubicle is so small that it isn't terribly practical. We were very cold on the second morning and realised that someone had opened the balcony window and arctic blasts were coming into the room, so be sure to check on windows. There isn't double glazing and the paint is peeling off the window frames etc. so if you want to keep warm close your curtains and check the window is closed. Also the wifi didn't work for either of us- they give you a code but it wouldn't connect. It sounds like I'm having a right old moan about it, but in fact we were comfortable and the staff were nice. Breakfast was included and was very generous, although I would recommend the continental breakfast rather than the cooked one. Some of the ingredients of the cooked breakfast tasted a bit cheap, for example the sausages and the mushrooms. We paid a very reasonable amount on a deal but I don't know if I would want to pay the advertised prices because of all the annoying little things.
We stayed here for 3 nights in February. The room was small but very clean with everything you could need in it. The staff were friendly and helpful. The area is very quiet and yet only a couple of minutes walk away from Earls Court station. My only complaint was that the wifi was useless but as I was staying for leisure rather than business this was not really a problem.
Hotel is fine for a short stay in London. Tube station is very close. If you need decent internet access go somewhere else. Don't let the hotel book you a mini cab. they charge double the price of a black taxi.
Very pleasant staff on arrival. Good breakfast with plenty of choice (hot & cold selection). Hotel room was quite small but had everything we needed. Bathroom could probably do with updating but was very clean. Comfortable bed and clean room. We had the room next to the lift shaft which could be a little noisy but wasn't used overnight so it wasn't a problem for us.
Stayed here for one night before an organised tour started in December 2015. Booked this hotel as my TopDeck tour was leaving from here the next day. The hotel's in a really central location, just a few minutes walk from Earls Court tube, but off the main road so it's relatively quiet for a London hotel. I'd booked a single room, but was upgraded at check-in. The whole process was fairly quick and I was given 2 free wifi codes which lasted up to 24 hours (you need one per device). My double room was on the first floor. The hotel is a bit of a rabbit warren because it's in an old London terrace but the lift was quick. My room faced the road, but as I said above, was really quiet and had fairly modern decor. The bed was good, though the whole mattress seemed to slant upwards from the headboard to the end of the bed (not a problem, just a bit odd). The bedding was all clean and there was a flat screen tv, a desk and chair, tea and coffee making facilities and a small wardrobe. Only small thing was the room was a bit cold when I arrived which was because the radiator was off, so this was easily solved. Did hear a bit of noise from the corridor outside but still slept well. The bathroom was a good size and with fairly modern fittings; the shower had a waterfall head on it, so there was great water pressure and plenty of hot water. The towels were good and again clean. I didn't book breakfast as we were leaving early the next morning and there's either the option of the hotel, or plenty of places nearby. Overall, this hotel represents good value in a great location and I'd definitely recommend it.
This hotel is not fancy, but our room was very comfortable, clean and had a great bathroom! When I booked the hotel for my last visit I chose it because of the great location, and I'm very pleased to have been back. All the staff were friendly and competent, and the hotel is very good value for money. The fact that the hotel is close to Earls Court underground station also means that you can hear the trains go by, if your room is out the back, but that's a small price to pay!
Stayed here for a few nights over the summer with a friend. The hotel is serviceable and a good price for the location, but nothing special. Room had twin beds and no A/C - not a huge problem in London, but we had to crack the windows at night. The location is pretty good - a few cafes and coffee shops nearby, plus a great Thai place. The hotel is just a few blocks from Earls Court on the Tube and an easy walk to Kensington and Notting Hill.
Was allocated a DD room in the basement although originally booked a single, hence I was very pleased as I had enough space to stretch.Check in and out very smooth too. I have stayed in this particular hotel before because of its location and public transport is very well served.For smokers a small terrace garden is available.Breakfast wise the usual corporate stuff which I'm not very much into but it suffice
Not much I can say really. I've now stayed in this hotel twice. The rooms are clean and tidy and really handy for the tube (Earls Court is just round the corner). The staff are welcoming and friendly, very helpful too. It's quite an old hotel and probably needs a bit of a spruce up. Only one comment is that there wasn't an ironing board in the room, not a big problem though.
This hotel was a bargain at the price I paid & was perfectly adequate for a 1 night stay. The room was a twin, very narrow with a bed at either end but functional enough. The bed was perhaps in need of replacing as it was very soft & the TV could do with a different type of wall bracket (it is currently situated on the wall I between the 2 beds so neither bed really gets a good view. WiFi connection wasn't brilliant but at least it was free. The location is perfect...right by Earls Court tube with co-op, m&s food, nandos, Byron, McDonald's, KFC, several pubs & restaurants all on your doorstep. Would definitely stay again if I could get it at a similar price.
I booked through trip advisor and had the choice of a standard, twin single queen etc and breakfast or no breakfast. I chose breakfast and the standard. When I got here the front desk guy demanded I email him my reservation, even though he had it on his computer and I showed him my ID, before he would give me a room. Then said I could buy breakfast in the AM. I said breakfast was supposed to be included in my rate and it's on your website that breakfast is included. He said, "no, you can buy it in the morning." I asked for a adapter and he said the rental is £5, I had a 10. He said, you don't really need your change tonight? I'll just keep the £10 and you can get it back tomorrow. Hell no!! I don't trust you to return my £10, I don't trust anything you've done so far. Then he has the nerve to mumble under his breath that I must not travel much. I informed him that I travel for a living and have been to 16 countries, in hotels in the last six months and I've never had as rude and unprofessional of a check in as this. Then I get to my room and it's literally in the shape of the dorm room no one ever wants. It's my bad for assuming a standard room had a bed bigger than a bassinet. I didn't want two twin beds, and the website doesn't have anything called a "standard" room so while I think it was misleading, I guess it's not their fault. But the club quarters hotel I stayed in two nights ago was pretty much the same price and one thousand times nicer in a great location. Buyer beware! You don't get what you think you do!
The BW Burns Hotel is very comfortable. It is in a thriving suburb of London with plenty of good eating places. The hotel staff are very professional, friendly and helpful. Very good value for money considering the proximity to central London. I would recommend it.
Not a terrible hotel - clean and with basic but perfectly fine bedding, bathroom etc. The reason for the low score is that when booking I had the binary option of breakfast or no breakfast - I decided to take the punt for an extra £10 per night. Once I sat down the next day, apparently I wasn't valid for the £10 breakfast, only the cold £6 buffet one. So they charged me extra - stupidly would have been cheaper to book without breakfast and pay the extra each morning. They refused to budge when I brought it up too. I thought it was pretty sneaky and unreasonable, and would have been a simple problem/oversight to resolve.
Hotel was fantastic, in a great location with a tube station nearby and lots of places to eat! All staff very friendly. A special mention to the gentlemen at breakfast - the two guys that served every morning where fantastic very efficient! Breakfast was great a cooked to order breakfast! Out room was on the 4th floor very modern and clean and larger than we expected! Housekeeping did a fantastic job! Ate in the evening one evening it was reasonably priced and tasty! Great hotel all round will be back!
Loved the hotel! Would come back in a heart beat. The only problem we had was housekeeping came in our room when our do not disturb sign being on the door. Everything else-location, service, breakfast-all of it was amazing!
This hotel is well located near Earl's Court station, clean and comfortable bed. The main positive point is the staff is really helpful and attentive. I was on a business trip and have requested a quite upper floor room and they have given me the best room. The lady in the reception was always smiling and pro active. The bar seems small but well maintained. Only one negative side is on Sunday morning housekeeping tried to enter my room early morning 8:30am. I have recommend this hotel to my friends and family for their next London trip. I will definitely return. Benjamin
Went for a 1 night stay nye. Staff have no clue on customer service. Bar was meant to open 6pm nye when I went down there was no staff on the bar. Room service near impossible. I asked to have drinks put on my room and I ended up with a staff member banging on my door thinking I was not going to pay on departure! Many times when I walked in the hotel staff were texting on there mobile phone and did not make any effort to even say "Hello" Wifi very dodgy will rarely work. I would not return
Ok location really close to Earls Court tube station then only a few stops on the district line from Westminster. Staff very helpful, however from 08.30 on the day of checkout not only was the cleaner regularly trying to get in the room but there was nothing but noise - Room 406. For a city central hotel priced at £126 all in all not too bad.
I stayed here as I had a work do in town. The staff are friendly when you check in. I had a single room it was small but clean. The floor however was a bit squeaky but that is to do with the age of the hotel. I didn't have breakfast. It was a minute walk from Earls Court station. I recommend this hotel for sure.
I booked this hotel because it had Best Western attached to it having been caught out a few times in London ending up in very bad hotels I thought I couldn't go wrong with a Best western. Unfortunately it was not great , I stayed over on business so the most important things were the bed , comfort , food. When I arrived I was advised my room had been upgraded unfortunately for me the lovely double bed I'd hoped for ended up being two single beds?! No use to a single traveller ...if I book a double bed that's what I expect to get , having travelled for 7 hours I could not be bothered to complain and have the hassle of moving , I think it's extremely bad to do this to someone who had booked a double just not acceptable. I ordered room service which was fine but my drink didn't arrive so that came later , I booked in my breakfast so I could have it then shower and get to my meeting in plenty of time , unfortunately it did not arrive , I had to wait and not have my shower in case it came , only when I called down did they bring it to my room , I was thirty minutes late for my meeting which was solely down to this hotel , very frustrating. They did apologize and didn't charge me for room service but I did explain that it's not about that , it's about not having time to sit and wait. The room was pretty tired looking and the windows were old style and breaking up, quite dirty in areas . I didn't sleep well due to the single bed as I have leg problems and need space, that's why I booked a double bed!! I will continue my search for a hotel that can provide me with what I require for business travel , unfortunately it will not be this hotel. Not living up to Best Western name . I am sorry but this was my experience of the hotel
We had a very good stay at The Burns Hotel.Room was fine warm and comfortable. Breakfast was very good, staff very attentive plenty to eat. We had a few drinks in the bar both nights ok but very quiet. Staff overall were very good. we were able to check in early, and leave our luggage when we checked out. The hotel is in a very good place for getting everywhere. Plenty of places to eat and drink at the end of the street,plus Earls Court tube station as well.
This hotel is in a great location being close to the Earls Court station. The rooms were very small but clean and tidy. The staff were helpful and knowledgeable. The free wifi was not very reliable and some days it was a struggle to connect
I had such a lovely stay. With a warm welcome at reception from Greta and Teresa in the morning. Though it was way before check-in time(14:00 hrs), but still got accommodated straightaway by lovely staff. In the evening, everything was briefly explained by then duty manager Randhir. As our stay was just for 1 night, next day met another lovely Italian girl ELISA and was helped storing bags and also managed to buy London tour tickets and discount vouchers were also offered by Manu for our next stay. I am definitely going to recommend this hotel to our friends and family and looking forward to see you all guys very soon.
I was a bit hesitant staying at this hotel as I had not stayed at best western before, however a colleague assured me it was a nice hotel. It was not. This is more like a motel, it's not clean, dead insects in the room, the bathrooms didn't feel clean, the fittings and the linen felt old, grubby and dirty and I spent the whole night worrying what I was going to catch. I was originally booked in for 2 nights and would not have even stayed the one night but for the fact they would not let me cancel as it was after 4 pm per their cancellation policy. Also, if you do decide to risk it, unless you love sleeping on a single bed (which is tiny, I haven't slept on a single bed since I was a teenager) Be very careful about what room you book - this hotel is not worth the £120 they charge for a single bed room, I can't find a single positive about it
Connie F, General Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Dear Joe E, Thank you for your feedback regarding your recent stay with us. Sorry to hear that you didn't had a good stay with us, I will take your suggestions on board and investigate on your behalf regarding the cleaning issues. if you let us know this issues when you checked in then we will be able to change your room straight away.We are currently re-decorating our bedrooms which will improve the issues you have mentioned. Regards Connie F
I booked the hotel through an event I was attending. When I booked With the event coordinators and specifically asked for double but received a twin. This is excusable as they weren't small singles so I could handle. The room was in the lower floor underground. Being next to Earl's Court station I had the noise of trains every 15 minutes till 1am and then from 6am again. It was like they were in the room.. No road noise, just rumbling trains. Even though the place was nice, clean and presentable, the room was just too hot, no heating, but I was out of the covers and seriously overheating even then, the super fast wifi was useless in my room, pinging on and off, and breakfast was average, something that you'd get in an average b&b kind of quality cooking. After the first night when I left I asked if I could move, but they said I'd have to pack there and then to move, but this would have meant I would have been late for my meeting. Unfortunately there was no other alternative other than to stay in the room because it was fully booked otherwise and they needed the rooms. Sadly this is probably the worst experience and sleep I have ever had in a hotel and when booking if you don't like trains, don't like heat, and don't like basements, make sure the room is above ground. I'm sure I'd be leaving a much better review than this if I had not been where I was..
Connie F, General Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Dear Michael S, Thank you for writing a review for Burns Hotel. Sorry to hear that your room were in the basement, we always try to change the room if the guest is not happy with room. As you mentioned you have to pack your bags and exchange the room when it become available, unfortunately we are not able to pack your bags with out your presence. also we never had a noise complained from the lower ground floor. For the heating you have a radiator that you can adjust the temperature in your room. We are in the process of upgrading our bedrooms and I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regards Connie F
Two friends and I stayed at The Burns over last weekend, so that we could visit The Albert Hall to take part in the performance of The Messiah. Our triple room was well appointed, clean and convenient. We were booked in very quickly and efficiently by the receptionist. The restaurant staff were helpful and polite. Altogether we had a very pleasant stay.
Connie F, General Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Dear CSChoir, Thank you for writing a review for Burns Hotel. Thank you for your kind words about your stay with us. I am happy you were pleased with your stay. It's good that everything was clean and that you were happy with the room and the staff, hopefully we see you again soon. Regards Connie F
Me and my husband stayed here, last night. The room was very small and dated. The sink had a crack across it. Reception was very good and offered us a different room. We did not have time, as we were going to a show. Did not have breakfast, as we had to leave at 7am. Wi fi did not work. Only good thing, the bed was comfortable. Would not say here again
Connie F, General Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Dear boss-teaboy, Thank you for your review for Burns Hotel. Its good to hear that you had a good night sleep and the bed was comfortable. The Best Western Burns Hotel is a converted Edwardian building in a historic part of town which gives it its character and charm, our rooms are different sizes and some are smaller than others. Perhaps if you would consider to stay with us again we can ensure you are allocated a larger room on your next visit. Regards Connie F
We checked into the Burns for one night and were greeted by very friendly and accomodating. It was no trouble to store our bags for the day and they even offered to check if we could check in early. A short walk grom Earls Court tube station, the location could not be better. We returned later to check in and were given a free upgrade to a deluxe room- which we were very happy about!! Our room was a decent size for being in the UK and was very clean. It was decorated in traditional English linen and curtains which we appreciated and the claw foot bath made our day. We ordered a take away breakfast which was great value with a croissant snd spreads, apple, boiled egg, bread roll and coffee for £3.50. We were so impressed we have extended our future stay!!
Connie F, General Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Dear Daniel M, Thank you for writing a review for Burns Hotel. Thank you for your kind words about your stay with us. I am happy you were pleased with your stay. It's great you mentioned your upgraded room that makes your stay better and more enjoyable. It's good that everything was clean and that you were happy with the room and the staff, hopefully we see you again soon. Regards Connie F
We stayed for one night on the 28th November. The staff were very friendly on arrival and in the restaurant for breakfast, breakfast was nice. Ok room l, the curtains were hanging off and we had a very smelly bathroom! There was also lots of noise including creaky floors and I'm assuming the cleaners using the lift and dropping things in the hallway during the night which kept my wife awake and could here the lift all night as our room backed onto it!
Connie F, General Manager at BEST WESTERN Burns Hotel Kensington, responded to this review
Dear Stuball123, Thank you for your review for Burns Hotel. It's great to see that you were overall happy with room. I'm glad you were happy with everything apart from the floor board sound . This will be addressed in the near future so that this will shortly be a non-issue. hopefully we see you again soon. Regards Connie F
Poor room quality even though we were 'upgraded free of charge' to a basement room that was noisy & the bathroom smelled. The room windows were single glazed and were on the main street side so could hear people walking & talking along with all the passing traffic. No chance to change rooms as we were told the hotel was full when we checked in. If this was the upgrade, I don't want to see the other rooms.
Prefect location being close to Earl Court tube, the girl at reception suggested we get a card which worked perfectly. Easy check in, rooms were good, clean bit on small side but to be expected in London. Area was very safe and had plenty of shops and restaurants. downside was a little communication problem with the girl in bar, but everything was tasty and nice and the wifi wasnt particularly good, but no major problems.Will recommend and definitely stay again.
Booked a double room here for one night and got myself a bargain it seems! Paid just under £100 for bed and breakfast for myself and my boyfriend. The hotel was easy to find, only a 2 minute walk from Earl's Court tube station and surrounded by plenty of shops, pubs and restaurants. We were greeted by a lovely lady (Svetlana I think she was called) and she couldn't have been more helpful. She arranged for us to have breakfast in a bag so we could eat on the go as we had to leave early and we were able to leave our luggage there for the day after we checked out. The room was lovely; nicely decorated, warm, cosy and inviting. The bed was smaller than I would have liked but I slept like a log so can't complain! The bathroom was very clean and the shower was nicely powerful and hot. I will definitely be staying here again when I'm back in London.
Excellent for all our requirements. Nice quiet hotel in quiet street, close to shops, good pubs and restaurants and tube station. Room was perfect - refurbished standard double at the back of hotel, overlooking residential gardens. Comfy bed and spotless, no noise at all. Courteous helpful staff. Would definitely go back.
I was looking for a good value hotel for a few nights around my old stamping ground of Kensington on Booking.com when a special deal flashed up for the Best Western Burns Hotel, Barkston Gardens, Kensington SW5 – “a three minute walk from the Earls Court tube.” I lived in London during my newspaper days at 96 Cornwall Gardens Kensington – a walk away from the Gloucester Road tube. Earls Court was only one stop away but we tended to sneer at the idea of visiting the adopted home of our beer swilling, thong throwing colleagues who seemed to be able to get a scruffy flat for next to nothing. I hasten to add that was 30 years ago. Now here I was booking a hotel in the same area. It is only for a few nights I convinced myself – it can't be that bad. It was the cabbie who put me right. You would be lucky to get a decent apartment around here for a million quid these days mate, he announced, as we turned into a lovely little Victorian Square. The hotel is halfway down Barkston Gardens, nestling among other hotels and faces an imposing row of beautiful houses on the other side of a very leafy green. I was lucky enough to enjoy this view from room 221. I used the one slow lift just once – prefering to use the fire escape stairs to move about. The room was very, very, small yet just adequate for one person who really only wanted somewhere to sleep before heading out on business or whatever. The shower was excellent – plenty of hot water – the towel thick and soap plus shampoo was supplied. Other goodies included a tea/coffee bar, in-room menu, hair dryer, safe, a good sized desk, a bar/restaurant and 24 hour service. The breakfast was ok, staff very pleasant, WIFI reasonably fast and free and as I said I had a lovely view. Lighting was average and the floor creaked dreadfully from one end to the other. There is no air conditioning. TO CONCLUDE: Very pleasant, cozy, clean budget property in a delightful location. Ian McIntosh is Australia's senior traveller
Stayed here in a single room for 4 nights in September. Loved the location and the short distance from Earls Court station. Room small but very well appointed and for one person, was all that I needed. Housekeeping was excellent. Only complaint was very squeaky floorboards, which was probably as annoying for guests in other rooms as it was for me. Was a breeze coming from Heathrow on the tube with no changes, so saved money on using Heathrow Express. My new favourite hotel in London
Just finished a super brief visit to this hotel which was a budget overnighter for me whilst visiting London. Hotel is well located and a 2 minute walk from Earls Court Hotel on the Picadilly line-warm welcome from the reception and allocated a room. A couple of things didn't work and mentioned without moaning as it didn't really bother me- however immediately allocated a further room and an upgraded one at that-well appointed and had everything I could want-peaceful too. Breakfast excellent and friendly. There is a decent cute bar which I didn't use but looks good enough for sure. I booked directly with the hotel and they were friendly and courteous from start to finish - thanks to Lina. Pride, service, cleanliness, location and a good nights sleep - Thanks guys
I have rated the Burns at four stars, but that is not by the standard four-star rate you may be used to. It deserves four stars for location, within 5 minutes walk of Earls Court Tube Station, a major interconnecting station. The Burns also deserves four, maybe five, stars for the friendly and helpful staff. I had two stops at the Burns for a total of eight nights. It was very quiet. Frankly, the rooms are small and the plumbing a bit careworn, and I found the central heating too hot by far. But my wife would tell you I'm abnormal and never feel the cold. Too hot? You can open a window, that is what I did. I have seen the adverse reviews posted by some, I think they are not deserved. OK, when you check in ask to see your room before you unpack. If you don't like it, ask for a better one! But, remember this is a budget hotel and don't expect the Park Lane Hilton. The restaurant was closed for dinners during my stay but the buffet continental breakfast had all you needed. The Full English Breakfast was quite acceptable, if fairly basic. Anyway, within about five minutes walk around the corner in Earls Court Road there were at least two excellent pubs doing great meals, several Indian restaurants, a Marks and Spencer Food Shop, a brilliant Chinese restaurant, and even the Big Two American burger chains, although why anyone with taste buds would eat there by choice I have no idea. In summary, the Burns has the big three advantages - location, location, and location. It is a place to leave your luggage and sleep. The rest of the time you should be exploring London. I would stay here again! Kim W. Australia
My experience wasn't the best the floors were creaky and the walls paper thin could hear anyone in the hallway. Expensive condsidering what you get, I had a single bed in my room it was tiny the towels were stained and it cost through the nose. Was close to the tube though which could be handy
The staff was very friendly and answered all our questions. The room looked as if it had been renovated previously and therefore was very clean, comfortable and had a decent size. However the bed was very soft and we could hear everything from the room above ours so we had difficulties sleeping. However overall it was a very nice hotel with a good location.
Poor quality room in the basement with a mouldy bathroom and an extractor fan that sounded like a pneumatic drill! Noisy plumbing kept me awake all night. Would not stay here again, or if I did I would ask for anywhere but the basement. On the positive side, the staff were very friendly and the hotel offered free wi-fi. Convenient for the tube.
Paid for upgrade room. Extremely disappointed. King size bed was just two singles pushed together and we felt the edges of both mattresses all night long. Ill fitting single mattress toppers kept sliding off. Very small bathroom. Windows wouldn't open. Staff made us feel as if we were a nuisance. Hotel didn't live up to our expectations. Very disappointed
The so called suite was a large old fashioned room with a dirty bathroom which was no bigger than a broom cupboard. Although a refund was processed for the difference between a standard room and the suite we would have much rather enjoyed a pleasant room.
Excellent location for central London. Room 205 - twin room overlooking front of hotel which I asked for. Clean and appropriate furniture which you would expect. Bathroom big enough for your needs - the only grip is that the net curtains in that room were filthy and could do with throwing away sorry. Continental breakfast incl - good selection to suit all needs. Would I stay again?, yes if the price was good enough because its not a cheap hotel at all.
Hotel location two minutes from Earl's court underground is great. The Piccadilly line will take you to all the best locations. The hotel is small and the staff is friendly. Rooms are small but are not suffocating. They are clean and well maintained. Very good value for money in an expensive city.
Great location for museums and 5 mins from tube, friendly & helpful staff, clean comfortable room. Good breakfast selection. Having stayed in previous Best Western's this has been the best, would definitely return.
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This hotel was the best hotel in London that we have stayed in. it was very clean staff were very friendly. breakfast was really good value for money and it was in a very nice area close enough for you to walk to the museum and then through to the centre. would definitely stay here again and recommend to friends.
We checked in extremely early & were impressed that our room was ready. The front desk staff were fantastic & very accommodating. We were given a free upgrade which is always nice when you're tired. Room was great, except the shower head being at shoulder level for someone that is 6feet tall. The bath was a wonderful addition!
A good value hotel conveniently located in a quiet area of Knightsbridge and close to the Earls Court tube station. Our room was clean and there was a good choice for breakfast. I would stay here again.
Everything you need for a couple of nights in London, it's clean and quite with lovely friendly staff and only around the corner from a tube stop. Breakfast is also very good with s good variety of food
Perfect location in a quiet side street, just 2 or 3 minutes walk from Earls Court tube station. Very helpful, friendly staff looked after my bags before and after my stay. Comfy room with a bath. Room at the front overlooking a lovely little park. Free TV channels.
The first thing that comes to mind when I think of this hotel, is all the doors! From the lobby to our hotel room, we had to go through 7 fire safety doors. Quite memorable, but a little exhausting. Our room was very small, but after making use of the armoire, we were able to fit comfortably. Our room had a large door that opened onto a shared balcony which I loved leaving open at night as it got a bit too heated in the room for our liking. The door had a chain, so we felt quite safe. The bathroom was decently sized, but the shower/tub is raised a bit so might be hard for elderly folk to get in and out. Toiletries were provided. The wifi system was a bit different. We stayed here three nights and had to pick up new wifi codes from the front desk everyday. The staff was always friendly so not a big deal. The location of the hotel is not too shabby, right near the Earls Court metro station and not too far from the Gloucester stop where we got on the Hop on/off bus. There was a nice little pub just on the corner of the street that served decent fish and chips. There was also a small food market, great for grabbing breakfast on the go, and also a drugstore where you can find all the essentials. Although by no means a fancy hotel, we still enjoyed ourselves and found the hotel to be quite cozy. When considering price + location on a budget, it's hard to beat.
very nice hotel, close to underground station To change the soundtrack for blind people that some people talk about : press the upper button on the right...the blue one i thought...you can turn it off :) subtitles can be turned off by sub button
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