Best Western Plus Delmere Hotel,  Londres

4.0/5  - based on 191 guest reviews.
130 Sussex Gardens, W2 1UB, London, Great Britain - See map
+44 20 7706 3344 +44 20 7262 1863



Your room

> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 191 traveler reviews
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Completely rebuilt in 2015, with innovatively designed, air-conditioned rooms, this is modernity in Central London. Relaxing rain showers, media streaming, large smart TV's and touch controlled mood lighting make for a chic base to explore the city. Best Western Plus Delmere Hotel is situated in the heart of London. A 5 minute stroll from Paddington Station and the Heathrow Express, with an airport journey time of only 15 minutes. There are plenty of tubes and buses to all major London sights too. We're a stone's throw from Hyde Park, and walking distance to world class shopping on Oxford Street and the nightlife of Soho. For those rainy days there's a direct tube connection to both Westfield shopping centres. You won't be disappointed with the local vibrant restaurant scene either, a vast choice catering to every budget. And with numerous traditional local pubs you're spoilt for choice. In the hotel you'll find The Hub, with complimentary tea and coffee for you to sip while you catchup with today's newspapers. An ideal place to chill, morning or evening, before you hit the streets of London. In London it's style over space, and our rooms are a perfect reflection of that ethos. Cosy and stylishly chic.

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Room 1

Guest reviews

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based on 191 guest reviews
Certificate of Excellence
Business Business 53
Couples Couples 59
Family Family 18
Friends getaway Friends getaway 9
Solo travel Solo travel 40
Sleep Quality
Best Western Plus Delmere Hotel,Londres
  • 4
    « Great! »

    I changed about three hotels through out my trip around London, Brighton, and Oxford and this was the best by far. It is conveniently located about a 3-5 min walk from the Paddington station. The hotel staff are super friendly and are always ready to assist you. The room itself is very clean, I had a bad experience with a previous hotel in London where the towels smelled like they sat on the shelf for weeks and had what seemed like a light layer of dust on it but this hotel the towels actually looked and smelled freshly washed. Everything in the room is touchscreen, lights are adjustable with light medium high lighting, bathrooms have the "selfie lighting" for make up purposes (which is a big big plus for me), and there's a safe, TV, and fridge. The bed was comfy and they give you an extra pillow just in case you need it. The reason I took one star off was because the wifi connection was horrible. It cuts off every 2 mins and you would have to reconnect, it could be because I lived on the bottom floor, but I could barely search anything or just use my phone in general without constantly having to wait for the "wifi pop up" page to connect back to wifi. But other than that my overall experience was great!

    « Clean & friendly staff »

    Booked Cosy Double for Sat & Sun. Arrived at 10am and was met with friendly reception staff who check us in and informed us that luggage will be in our room when we returned later. Offered us wake up call & complimentary newspaper for morning. Complimentary coffee in lobby area. We were offered WiFi codes for each device, as code can only be used for one. What I liked was that the check in was done within a few minutes without reception staff typing away at computer for ages, ignoring you, while they talk to colleagues. Impressed with professional service. Hotel refurbishment very well done and everything appeared very clean, from reception to bathrooms. On our return we were issued with key cards quickly. Found luggage in our room when we returned. Was concerned that the cosy room would be too small, but it was a good size; en suite small but comfortable. Shower big enough to be comfortable for a 6ft man. Although there is no space for a bedside table on one side, the alcove in wall was useful and I don't see the need for a bedside table. Hairdryer provided in a bag was the best I've ever used. I even took the details, to try and find the same for myself. Not the built in one you would normally find in a hotel bathroom. So no need to take your own. Was concerned about rain shower if I did not want to get my hair wet, but shower cap provided. Bed was comfortable and I loved the fluffy soft but good support pillows. Good night sleep with no noise problems from other guests, coming and going, or noise from other rooms, either we were really lucky or the the soundproofing was really good. Yes, you can find cheaper accommodation in area but I'm happy with what I got for my money and would definitely book this hotel for future trips to London. (Last year I paid £50 less for the same size room in another hotel which was half the quality of this one and not as good location). So well worth the money I paid. Would recommend if you want a comfortable stay in a clean hotel.

    « Great location! »

    I have spent just one night at this BW but it was as it should be. Quick check in and check out, quiet, wi-fi working well. My single room was tiny but bed very comfy! The best is location, 5 min walking from Paddington station, there is a lot of nice bars around and Oxford street is just 10 min walk.

    « Excellent Stay, Highly Recommended »

    Excellent Hotel, very clean and pleasant staff. Recently redone. Small hotel with recently refurbished rooms. and close to transportation. I would definitely stay there again and recommend to others. The room was larger than most hotels in England. Walking distance to Hyde Park, Underground/subway and Express train to Heathrow. I stayed on business and would use when I visit London for pleasure

    « Best Hyde Park and Paddington Hotel »

    I stayed here and loved the professionalism and friendly attitude of front desk staff. Specially Simonetta and Silvia. The hotel is super clean and close to Hyde Park and Paddington train station. Due to location and fantastic staff I rebooked and stayed a separate night after coming back from Devon.

    « Very clean and excellent small hotel near Paddington station »

    For those intending to leave by train or have just arrived by train at Paddington, this is an excellent small and very clean hotel. Offering Bed and Continental Breakfast, it provides small bedrooms with all that one requires in as small a room as possible!

    « weekend break »

    This is the second time I have stayed at this hotel, and I will be back again. It is an easy walk from Marylebone train station, just round the corner from Paddington tube. Staff are friendly and helpful, handled check in and out very efficiently.

    « Really good hotel downtown London »

    I have stayed there a couple of days, really good hotel! Great room, modern decoration, modern bathroom with rain shower! It was a great sensation to take a rain shower after a busy day travelling! Great friendly staff, always ready to help and give good city tips! A really small walking distance from the Paddington metro station and located on a quiet street! I highly recommend!

    « Great location, friendly staff »

    We stayed for a couple of nights while in London and enjoyed it very much. The rooms are small by American standards, but is very well appointed. The elevator is delightfully tiny! The hotel is a part of a large row of several small hotels that are attached. The area itself is very touristy and international. The hotel is conveniently located between the Paddington Station and Hyde Park. Aside from Paddington, there are a couple of other Underground stations within walking distance. Would recommend.

    « A brief stay »

    From the time we entered the hotel we were impressed by the helpfulness of staff. We were able to get into our room early, a room which was small but clean and adequate for our needs. On checkout we experienced the same degree of courtesy and would certainly stay here again.

  • 1
    « Fine stay, but poor customer service in the end »

    I stayed for one night at the Delmere. It was a single bedroom. Small, but clean. Very modern looking. The price was okay. The bed was comfortable. It's a good place, should you be traveling to London by yourself. But personally, I left an item in the room, and they did little to help me retrieve it. I left a sweater on the chair. I called and asked about it and was willing to come pick it up, but I was simply told it wasn't there and that I should call back the following day to ask the housekeeping services. It's not a question -- I know exactly where I left it. If they don't know where it is, it was either taken or discarded. I also understand that leaving an item was my mistake, but from a customer service perspective, I had made it rather clear that I was leaving London that day and that calling back the next day would be useless to me. It shouldn't be my job to call back the next day. Good customer service means when they locate the item, they let me know they've found it. I suppose I'll have to go sweater shopping now.

    « Good value, good location »

    I stayed in a "standard single" for 8 nights, small by US standards but not by European. Don't know if I could have handled a "cosy single" that long. It was clean, comfortable, and quiet enough on the ground floor. Bathroom was tight but adequate. I had breakfast just once, perfectly good continental buffet but there are better values a block away on London St. Friendly and helpful desk and breakfast-room staff, and I liked the coffee next to the lobby. Only drawback was internet access -- weak and irregular wifi signal, plus a house computer downstairs that wouldn't go to common sites like Hotmail or British Airways because of "problems with security certificate." When I complained about being unable to print a boarding pass, they comped my one breakfast and said they'd let the manager know. Very well located a few minutes from Paddington, and a few minutes the other way from Lancaster Gate tube. Lots of OK food options and convenience shopping nearby.

    « great hotel in a decent location »

    Chose this hotel on the basis I trust Bestwestern. Hotel has recently been refurbished as all rooms, if slightly small, were well appointed, clean and modern. Cant' fault the place and the staff were very good too. Its a 5 min walk to Paddington Station which is also very helpful. My only small criticism would be the size of the was a double but I really missed my king size!

    « Excellent »

    Wanted a hotel close to everywhere at a reasonable price and this was perfect. The hotel itself is presented lovely and our room was perfectly laid out and modern with a brilliant bathroom. highly recommended!

    « Holiday »

    Worst hotel I have stayed in and I travel all the time for a living. Terrible bed, room so small. Bathroom so small you can actually touch both walls at the same time. Management is terrible too. Elevator broke down on more than 1 occasion. The "Bar" advertised is actually just 2 stools at the front desk.Room service failed to make the room one day.

    « Delmere Hotel »

    Helpful staff. Allowed early check in and looked after bags after check out. Comfortable, clean and attractive room. Nice ambience throughout hotel. Good shower. Close to Paddington station and Hyde Park.

    « Best hotel I've stayed in London!! »

    Superb accommodation, double room is compact but has everything you need. Showers are awesome!!! So clean and tidy, staff are polite and helpful. Has simple touches that make a difference (USB ports at the sockets, dimmable lights). So quiet for it being a central location. I would definitely come back.

    « September stay »

    Beautifully decorated rooms, albeit a bit small. Some have limited storage space. Excellent location, close to all forms of transport. Close to a wide variety of eating establishments. But bring your own facecloth/flannel as they are inexplicably not provided!

    « Amazing stay »

    There's really nothing not to like about this hotel. The check-in was swift and fast despite me arriving early. My room was already ready, and I got a street-facing room. I loved the high-tech and eco-friendly electronic switches. Couldn't stop playing with them for a while hahah! Front of house staff are so friendly and polite and they just put me at ease right away, I also spoke with the lady housekeeper, friendly lady! The bed was so comfortable and extra pillows of various sizes kept me tucked in for a good rest. Free coffee, tea, cappucino and ice in the lobby lounge where you can help yourself. Breakfast at LG, did not have that as I prefer to have breakfast like the locals do. A perfect end to my first UK holiday.. Will definitely be back again, to this particular hotel.

    « Tiny room... »

    This is a decent hotel and close to many restaurants and subway. Unless you like to stay in a closet avoid the "cosy" single room. If you want to open your suitcase you'll have to take up your small single bed. There is no other place because the room is so small. The staff was excellent and quite polite. I'm not complaining but if I had another chance I'd book a larger room.

  • 3
    « Clean, modern and good location. But expensive. »

    I felt this was a nice clean and modern hotel in a good location near to paddington, which can be a bit hit or miss in my experience. It was overpriced in my opinion and just a few inexpensive additions would have made a massive difference. The breakfast was very poor with croissants in cellophane, only sliced bread, very little choice and average coffee. It's clear from the size of the dining room that breakfast isn't a big deal as there's only 10 tables. But judging from the styling it's got aspirations of a stylish/boutique hotel yet the breakfast is poor. If you have £9 in your pocket you'd get a better breakfast for less money at Pret in Paddington station. A fresh loaf, some fresh's not much to ask for £9?? In the rooms a small bottle of complimentary water would be a nice touch as my room was very warm through the night. Nice shower, comfy bed, quiet rooms and modern tv so no complaints about the bedroom.

    « Not really a Best Western, sadly »

    Quick London trip so I wanted to get in and out as easily as possible (5 minute walk from Paddington/Heathrow Express). It is affiliated with Best Western but it is really the boutique Delmere Hotel, in the middle of a bizarre row of 20-30 identical small hotels. As my partner ended up staying with me, I switched to a King Room. The bedroom size was fine for what it is, but the bathroom was a horrible tiny closet. I honestly would have happily given up space in the bedroom for enough space in the bathroom to let's say, dry off after a shower. At the least they could put in a small shelf for toiletries or more than one hook for the towels. The BW touches seemed to be the technology - touch lighting/climate control and smart tv, but the A/C did not work too well. No complaints about the staff, they were very pleasant and efficient. We cut our stay short as we honestly did not like the Paddington neighborhood at all. Plus cleaning left a surprise for us - a full garbage bag lying on our bed (we had a good laugh at that one). I have stayed at Best Western in comparably large and expensive cities like Tokyo and Sydney, and this just wasn't a Best Western.

    « Great hotel but don't bring vehicle »

    We booked this hotel on which led us to believe there was parking. There is no real parking but there is an NCP carpark not far away. Not really a problem but be aware. This is a lovely hotel with friendly and helpful staff. The girl on reception was outstanding and went beyond to help me with my numerous bags while my husband parked the car. Breakfast is extra but worth it as it is very nice. The room is very comfortable with all mod cons and the A/C worked well and with little noise. The bathrooms are tiny however and difficult to dry and dress in so may prove difficult for friends travelling together but ok for couples. We had the business centre outside our room and the phone rang at 4am which disturbed us. A little annoying. Other than that we were very happy with our stay and will be back. It is in a great area close to Hyde park.

    « Modern, clean, well-situated, small »

    So clean, remodeled in 2015, kind of tiny, but totally functional. Right around from Heathrow Express and Paddington Underground Station. Also a fifteen minute walk from Oxford Street Shopping. Bed was comfy.

    « London weekend visit »

    We had been invited to an event so thought we would have a long weekend in London. As we would travel by train to Paddington I looked at the Best Western hotels and chose the Delmere in Sussex Gardens within walking distance of the station. We arrived mid morning on a Saturday at the hotel where we were welcomed by very helpful staff. The hotel had recently been refitted and was ideal for our visit with easy access to the tube, bus and taxis.

    « Much better now »

    I've previously written a poor review this hotel due to a few issues I have previously had. I am now happy to say the hotel has rectified the issues I previously had and is now one of my favourite hotels in London. Rooms are to a high standard and include smart features like USB charger sockets, air con and lighting controls. I'd stay here every week if I could, but the price fluctuates quite a lot and is sometimes fully booked. Please note, if you book on a company credit card, you have to go through a separate validation check, which involves getting paperwork signed by the credit card owner.

    « Great location, small rooms »

    The largest room they offer had a single 50cm window, part of a quite small room. I expected a lot more for the price of £240. The room was rich in technology, very clean, and the staff is very friendly. It is located a couple of streets from the Paddington station making it an ideal connection to Heathrow.

    « Nice location but room too small »

    Nice location: central london and near main train station / underground station. I would say it is 20-25 min from London Heathrow airport. Unfortunately, the room are really small regarding the price paid. I felt like being in a sardine can: when i open my luggage i cannot open the door anymore. Good point: there is not so much noise and so we can sleep well after a long journey. Staff is very friendly.

    « Ultra modern, small but OK »

    This is close to Paddington station in a quiet and leafy location. A great deal of thought has gone into the layout with space saving features and with a focus on environmental sustainability. GOOD Very friendly staff will try their hardest to help. Ultra clean Excellent price for central London (UNDER NINETY) Everything in room is controlled from central control panel on wall by bed. Air con works Free WiFi works Comfortable bed Very quiet with perfect nights sleep. Auto LED lights with excellent lit mirrors etc. COULD DO BETTER Breakfast is good if you like cold cuts and fruit but for nine pounds that is expensive. There is a Garfunkel's a short walk away that does eggs Florentine with coffee and juice for the same price. The swanky control centre in the room has an illuminated display with 9 lit symbols. There are two of these plus illuminations on the TV which add up to a lot of light pollution when trying to sleep. The room is small (see pic) but just adequate to sleep in. You would not want to spend a week here. You get what you pay for! I will come back.

    « Clean & Convenient »

    I had a quick overnight stay in London and wanted to enjoy the City but, be an easy train ride to Heathrow airport. The Delmere suited this criteria well. The hotel is a few blocks from Paddington station & the Heathrow Express train. The room was clean and the staff helpful and friendly. Perhaps my only complaint was that the room was very small.

  • 5
    « Great budget hotel »

    First of all, when I have rated this with five stars it's not to indicate this is a five star hotell, but it is an excellent budget hotel in terms of service, location and quality of rooms. I stayed one night in connection with a fotball match. Arriving on an early morning flight on a Sunday, I didn't expect the room to be ready, but the friendly and service minded hotel staff was very helpful and managed to get me a room pretty quickly. They also gave me the option to wait for a bigger room, which I declined since my priority was to dump my bag and get ready for the match. The room was small, as staff had warned me. But it was big enough to stay the night, and functional with a bathroom, desk and nice and comfy bed. The room was recently refurbished and pretty nice I must say. Wifi worked flawlessly, allthough maybe not fast enough for streaming videos. The location just a short walk away from Paddington makes it ideal if you have an early morning flight out of Heathrow.

    « Great newly refurbished hotel close to Paddington »

    I come to London every couple of months and find staying close Paddington Station very practical. It's where the Heathrow Express arrives and the Central London is quite close (Hyde Park is just 5-7 minutes away). Having stayed at a few hotels in the area, I can definitely say the Delmere is great choice! Here's why: 1. Location - Sussex Gardens is the street filled with hotels and Delmere is one of them. So location is a plus. You can get more central, but would probably have to pay more. 2. Room The room is not particularly large, but the layout is excellent (mine was 405). Everything is new, the design is fresh and low-key, sensor controls for almost everything (incl. shower) add a touch of modernity. 3. Service I asked for a quiet room and the receptionist responded by giving be a room on a top floor facing the backyard. It's a plus given the fact the Sussex Gardens can be noisy with trafffic. 4. Inside the room Everything I needed was here including a kettle with tea and a couple of cookies. 5. Price. The price was quite adequate (ca 100 pounds). Even if some hotels around are 10-15 pounds cheaper, I'd choose this one - it feels very new and comfy.

    « Terrible hotel »

    This hotel does not follow Best Western rewards or Elite benefits , I am a diamond/ platinum member but they do not upgrade according to the program. The bed in our room is so bad we can not sleep it without waking up in pain.elevator not working 3 floors can be a long hike . We will not stay here again.... Ever, Do yourself a favour and find another spot there are a lot of other options in this block.

    « A great choice »

    The BW Plus Delmere Hotel is a great place to stay in London. The rooms are comfortable and well appointed. The staff are helpful and professional. The hotel is well located being close to transport hubs and a good choice of restaurants. I would highly recommend this hotel.

    « Stylish, but minimal »

    Stayed in a "cozy" single for two nights, selecting the place for the proximity of Paddington station. The room was very clean and functional, but the room I was assigned was tiny and I kept hitting the wall (and getting scratches) when moving inside the room avoiding my big suitcase on the floor. It seemed that it was only mine which had small size on the same floor, so if I was in a different room, the impression may have been very different. The breakfast was unfortunately not impressive.

    « Little gem »

    Fantastic little room. All mod cons. Brilliant location near station and Hyde park. Very comfortable bed Perfect for our concert overnighter. Didn't have breakfast but was offered at reasonable price. Would definitely recommend and will definitely stay again!

    « Lovely hotel »

    We stayed 11th-14th July. The staff were really lovely and nothing was too much trouble for them. Offered help with attractions and maps. The room had everything we wished for including a lush shower. Had a wedding proposal on the first night (very exciting) and the staff left a card and chocolates for us in the room which was a lovely touch. We paid for breakfast but didn't take it as there were may eateries close by. We would certainly return to this hotel and recommend it to friends and family. Thank you for a great stay.

    « Best bang for your buck! »

    This hotel checks out all of the boxes! No reason why I wouldn't stay there again! Everything from the check-in to check-out was pleasant and easy. It's just steps away from the Heathrow express and super close to bus and metro stops. Restaurants are plenty on the street perpendicular to the hotel. - Great location - Attentive staff - Clean - Good value!

    « Good place »

    This hotel is in perfect location a few minute from Paddington station. In viktorian styled house. So rooms is small but clean. For small stay is suffice. Queen bed is smaller. Breakfast is poorer than other hotels in London but too sufficient.

    « Great Location and Economical! »

    I booked this hotel last minute, and I needed a place close Paddington Station, to take the Heathrow Express back to the airport early the next morning. Plus, you can get anywhere in London from Paddington. Room was small by US standards, but i was traveling solo, so not a problem. I can imagine if you have a lot of luggage, it might be a problem, as the elevator is tiny. Linens were fresh and clean, bathroom and shower were great and complimentary tea/coffee/hot chocolate and shortbread cookies were provided daily. Front desk people were helpful and really no complaints at all. I did not have a chance to try the hotel breakfast or bar. I definitely would stay here again!

  • 5
    « Can't fault it !! »

    We chose this hotel due to the proximity to Hyde Park, only a 10 minute walk. Also 10 minute walk to Oxford Street and 5minutes from Paddington underground. Rooms are on the small side but not a problem as they are very comfortable with climate control touch lighting, safe,hairdryer, shampoo and soap dispensers in the shower. Continental breakfast was excellent also during the day there were free tea and coffee in the pod. In the surrounding area there are plenty of cafes and restaurants. I would definately choose to stay here again.

    « Very small but but convenient to paddington »

    I stayed one night in this hotel. It's a quick walk from paddington to this long row of hotel options The delemere is just one of many small hotels in this street. It's convenient to Hyde park and Oxford street (all within a 1 km walk). staff were very helpful. The rooms are minute (as in very very small) and you can hear everything from the surrounding rooms so bring earplugs. The price seemed high for the setting and size. Good breakfast options around the corner for less than the charge of the small offerings at the delemere.

    « Good but read on »

    Staff, fantastic, nothing is too much bother for them. Location, fantastic 5 mins walk from Paddington train station ( and the underground railway) and 10 mins walk to Hyde Park. Fit and finish of the rooms amazing, all touch operated including climate control and at least 3 modes of lighting. Big smart TV with Iplayer and Youtube as well as the digital channels. Hair dryer, the biggest shower head I've seen in a while, good sound insulation, you'd think there was no one else in the hotel (there were) and clean. Reasonable rates. We didn't use the breakfast facilities as you can choose your cafe, restaurant, or brasserie from a long list, 2 mins away. The only two slight negatives are that the rooms are a bit small, compact as they call it and because of that I kept walking into a metal bracket by the bathroom, it's there to hold the hair dryer I presume. BUT, I didn't go to London to sit in a room, after three hectic days of fun, we came back each night to a comfy quiet air conditioned room and slept like logs. Check out the room size on booking if you like but use this hotel.

    « Excellent Base »

    Stayed for a couple of days, we were visiting London for a concert in Hyde Park. Its been refurbished to a high standard, we had a king room, which was of a good size and although at the back of the hotel and only had a small window, the room was quiet. Its ideally situated to tube/railway stations. There is no restaurant facilities or plush spa's etc, there are some lovely restaurants and pubs close by (try the Victoria a Fullers pub around the corner-full of character and good beer and food), this hotel is a excellent place to stay, close to Paddington and a short stroll to Hyde Park, we will definitely stay at the Delmere again, really pleased we found this hotel.

    « Impressive for a simple place near a station »

    This tiny hotel is beautifully fitted out with modern and effective fittings. The control panels in the room were exceptionally user friendly - I especially liked the 2 buttons in the shower with pictures of a shower from the ceiling and a shower from the hand held spray. The staff were friendly and efficient. Breakfast was good value at £9. Ok, the coffee was out of a machine but for £9 you don't mind that. It is only a couple of minutes from the station. It is tiny and some of the rooms are off a tiny courtyard, which might be less good in bad weather. For a bed, shower and continental breakfast in a central location this would be hard to beat.

    « Weekend in London »

    We stayed here as we were in London for the Saturday. Could not fault the hotel at all. Upon arrival we were told that we'd been upgraded and were also given a voucher for a free drink each! What a welcome! The room we had was on the lower ground floor, accessible by either lift or stairs. It was a good size. The bathroom was quite small and bijou! My husband is not a small man and he found it a little too small for his liking, it was fine for me though! The bed was really comfortable and we both slept really well. Breakfast was of the continental variety, no cooked breakfast, apart from eggs that were either pre boiled or you could boil your own. If you're coming to London and need a bed for the night this place ticks all the boxes. It's just round the corner from either Lancaster Gate or Paddington stations. Would definitely recommend this hotel.

    « Good location, clean, modern »

    In good location near Paddington station, tubes, shops, restaurants and easy walk to oxford st Very clean and near. Updated modern facilities especially bathroom. Had a single room, Only issue is that it was very small, particularly bathroom. But still had everything you need. Helpful friendly staff

    « Clean, tidy, tech up to date, well located »

    Recently refurbished hotel, well priced and well located near Paddington station. I stayed in a Comfort Double which is the smaller one. The room was very small, but everything you need is there and thoughtfully laid out. Mood lighting, internet, aircon, safe, shower all up to date tech-wise and great. Bedside drawer too shallow and a waste of space though and one drawer in my room wouldn't close fully. Hotel lift is terrible. Takes an age to get to the top floor (used the stairs for going down) and actually broke on the day I checked out so had to use a staff member to lug 40kg of luggage down 8 flights of stairs. Sort the lift out, otherwise perfect.

    « Great little hotel »

    This hotel is close to Paddington station and convenient for a stop over. It's clean, modern and ideal base. I would recommend this hotel if you just want somewhere of a standard, to put your head down after a busy day/night in London.

    « OK, but wouldn't stay again »

    Locations convenient to Paddington Layout is pretty funky; one room was up stairs located on the stair landing, only room there and we were in lower level. Bed was comfortable enough but bathroom smelled in... Thames had backed up in shower BAD. AC controls on either side of bed; one side was inop. Called frt desk in morning to connect w rest of family to make sure they were up and took 3 tries to get receptionist to understand the simple request. Amazing to have service reps that aren't fluent in English.

  • 5
    « Good location - GREAT service! »

    We had an amazing experience with the BW Hotel Delmere. Good location and reasonable price was what we wanted - what we got was a modern, clean room with free wifi and amazing personalized service, from making the reservation (thanks for the personal note, Laura) to check in and check out, staff were friendly, knowledgeable and professional. Big thanks and we'll be back!

    « Excellent Hotel - Highly recommend »

    A lovely little hotel in the Sussex Garden area. Very friendly and helpful staff. The room was exactly what I needed, clean, comfy and warm. Bathroom facilities excellent, a shower that actually wets you through. Great location. Highly recommend.

    « No lift to go access #204 »

    I stayed 16JUN16 only 1 night. Because difficult to go my room. My knee was bad condition,so l requested to change my room,although not full,they didn't.Later I checked this hotels available room... And I slipped and fell from the stairs. But inside room,everything was comfortable.

    « Great! »

    We booked one night as we were going to a concert at Wembley. We got off the train at Paddington and the hotel is 5 mins walk away, perfect. We were greeted by very pleasant and helpful staff in a modern reception area and when we checked into our room we found it to be equally as modern, nicely decorated with a comfortable bed. The shower was superb and the size of room fine. Nothing negative to say about this hotel, I'd book it again.

    « Ok but beware if booking for business! »

    This hotel is good, clean in a convenient location. The problem was that we had booked two rooms for a business trip of 1 night through with a business card. The staff that were checking in didn't have this card as they had not booked it and the receptionists said they couldn't check them in without alternative payment even though they had already pre-authorised the card (meaning they hold the money until check out as a deposit then release it 3 days later, standard hotel practice). They made out staff feel like criminals by suggesting they could have stolen a company card and booked the rooms...! Then asked for the full amount in cash?! They then asked us to email them a front and back photo of the company card which is totally unsecure and im pretty sure illegal - especially as they had already charged it!!! Overall the actual hotel was fine but this clear lack of training on pre-authorisation and card charging as well as business conduct means we wont be booking again.

    « Great Staff »

    I stayed here for three nights while on a business seminar! It was a great little find and the staff were very helpful and friendly! They also recommended a great Italian restaurant just around the Corner. Two thumbs up! Would definitely stay again

    « Non cooperative staff »

    Conditions of room in basement is bad....insects and water noise inside the room...currently am staying....pls change my is a request... i have been requesting for the same for last 3 days but in vain. The receptionist on saturday promised to change the room on monday...when we showed him one in this hotel is ready yo listen...request the senior management to give a look.

    « The wife's birthday »

    I booked this hotel for my wife's birthday and what a treat it was! The room was more than comfortable and the staff were just lovely! We got upgraded to a king room and there was a card and chocolate for the birthday girl! Very personal and very kind! Would most definitely stay here again!

    « A Great Stay »

    The BW Plus Delmere Hotel is certainly worth a visit. Its location is excellent with transport and a good choice of restaurants within minutes walk. The rooms are compact but perfectly adequate and they are well appointed with modern equipment. The staff are friendly and courteous. I would recommend this hotel to anyone.

    « Beware of room 002! »

    Quiet street close to edgeware road and walking distance to Hyde park, Oxford street. Hotel clean and staff very friendly. However this is somewhere just to put your head down. There is a bar advertised on website but it is literally 2 stools at the reception. We were in room 002-first impressions- being in basement bathroom smelled of damp. Room clean and comfortable bed. However air con blows all the time even when you switch it off, fan is positioned right above the pillows so no escape! Room was very noisy anyway with air con and underground but last night furniture getting dragged along floor upstairs after 11 pm kept us awake until after midnight. No phone signal in basement and no where to go other than outside to make a call. I would book again but I would not stay in room 002!

  • 4
    « King room - Modern, classy, comfy »

    Had a very pleasant stay here over a 2 night stop. A very modern feel to the room and very tastefully designed. King room was a nice size, not massive, but you have enough space. Good walk in shower with a hand held shower head and a large fixed head from above. All light switches where touch buttons with a choice of 3 light settings, albeit my bedside light had no bulb but it wasn't really an issue for me. Big 42" tv on the wall which had iplayer and such like on it with facilities to mirror your phone through it, connect to blue tooth etc. Overall very happy with the stay, would definitely stay again if was in the area.

    « Very Good modern clean & centrally located hotel »

    I booked a King Room and was more than satisfied. The room size was ample, the design was nice & modern, the smart TV was huge, the bed & quilt was soft & good, there were more than enough pillows, the light switches were modern, beautifully designed & wonderfully high tech, the toilet and shower was excellent, the bath towels were plush and large, wifi was efficient, although each device required a separate password, and you have to connect everytime your device goes to sleep mode. Hotel is very close to Paddington station so it's perfect to take the Heathrow Express to the airport (only 15-20mins ride!). Lancaster Gate station a little further but a pleasant short walk away. Breakfast was average, & only continental, but there are other very good breakfast places nearby. The staff was friendly although not everyone really knew enough about London to give much tourist advice. Special mention to Eleonora who was wonderfully friendly, cheerful and helpful. And Federica for helping me reserve my room. My only grouse is minor; that's because I was on the first floor (I did request for a room with a large window, so they gave me that room) so it looked out on to the street and, even though the street was fairly quiet, and windows were seemed quite sound-proof, there was no privacy when the curtains were opened with full view from passersby . The walls are also a little thin so I could hear the chatter and movement of tables of whatever was next door early every morning. Fortunately it didn't last very long. Perhaps I'll try a room on the higher floors next time. But as I mentioned, they were minor problems compared to everything else, which made my stay at the BW Delmere an absolutely comfortable and happy one!

    « Fantastic hotel and great location! »

    Myself and my partner booked this hotel from 27th to 30th May for the play off final at Wembley. We booked it last minute and I was surprised at how reasonable the price was. Granted, breakfast wasn't included, but we didn't mind. We arrived at 10pm to be greeted by two lovely members of staff who made us feel at ease and couldn't be more accommodating. The room and facilities were very modern and clean, the location was perfect, a 5-10 minute walk to Hyde Park, and a 3-5 minute walk to Paddington Tube Station, and all staff were polite and courteous. The only draw back was not being able to stay longer! I definitely recommend this hotel, but would probably say it's more suited for couples or business trips rather than families due to having basic facilities i.e no pool, garden and children's play area etc. However, I will be staying here again on my next trip to London!

    « Great »

    Nice little hotel with comfortable well equiped (apart from no fridge which would have been good) rooms. Rooms are well decorated, clean and modern. The hotel targets the middle of the market and they do so successfully. Staff were friendly and helpful. Small lift and free coffee on offer is always well received.

    « Great hotel... Convenient, clean and comfortable »

    We stayed here for two nights and fond the staff very helpful and friendly. The location is great, especially as the hotel is not situated on a busy street. The rooms are bijou, but have everything needed for a pleasant overnight stay. Bathroom was spotlessly clean and very modern. The location is perfect for exploring all attractions, as well as having a selection of bars and restaurants nearby. Would definitely stay here again!

    « Nicely Updated Hotel Located A Stone's Throw from Paddington Station »

    We stayed at this charming, recently renovated hotel conveniently located about a block and a half from Paddington Station. Upon our arrival the staff politely greeted us and got us squared away in a jiffy. Our double room was small and the bathroom was a bit of a tight fit (and I'm not a big person!), but the recent updates made up for it. Besides, when you're in London, you should be out exploring, not cooped up on your room. Although we didn't make any specific requests, our room was located on the backside of the hotel so if you are worried about street noise, you may want to request a room on the back of the hotel as the front faces a fairly busy street that might lead to noise congestion. Our room was spotless, not a crumb in sight. The bed and pillows were quite comfortable. We didn't hear any of our neighbors.The location is fantastic; only a block and a half away from Paddington Station. We generally use Paddington as our base in London so we can hop a train north to Oxford, one of our favorite cities in the world. Still, it's a great location to explore London from, and the recent renovations make this hotel a winner. Highly recommended!

    « Great service and spotlessly clean »

    Yes, the rooms are small - you get what you pay for! With rooms in London going for anything from £100 to £10,000 a night you have to set expectations. This hotel had a perfect check in experience, they actually got me in very early in the day with no questions or extra costs. Room small, but enough room to sit at desk and work, and a great shower / washroom area. less than 5 minutes to Paddington station as well, loads of bars and places to eat in area.

    « small rooms »

    Extremely small rooms for us. Location great for trains etc and shopping . Staff and cleanliness good just room size a problem .. Studio only it seems Ok for one but two this was just too small??? Breakfast was continental only but very good quality.

    « Great hohotel....London prices »

    Love the location and the hotel but don't expect a cheap bill. I was prepared to pay the price but if you're setting up a reservation you might get sticker shock! Very good pubs, breakfast places and fish & chip take aways nearby.

    « Nice hotel, central location »

    This hotel was great. New modern rooms. Very clean. Walking distance from Hyde Park and Underground stations. Direct bus line to Piccadilly Circus that runs 24hrs. I would definitely recommend staying here. Staff is very helpful.

  • 5
    « I loved this hotel »

    I loved this hotel. To get the bad out of the way first, the room was tiny, the wi-if worked at the beginning of my visit, but not later, the air conditioning control in my room didn't work, and I had to ask the desk to turn it on. So, why five stars? Several reasons. First and foremost, customer service. The people at the desk could not have been more friendly and helpful. I arrived on the Heathrow Express at 7:30 a.m and went to the hotel to drop off my bags. I had no expectation at all of being able to check in that early. I just wanted to drop the bags and head out for a day of sightseeing. But the gentleman at the desk told me my room was ready, and I could go ahead and check in. Wow! Quite unexpected, and very nice to be able to clean up a little before heading out. The location of the hotel is perfect. Literally a 5-minute walk from Paddington Station, on a quiet street, close to Hyde Park, and lots of restaurants and pubs just around the corner. The room, though tiny, was clean, modern, and comfortable, with all the amenities. I can't say anything about the breakfast because I didn't take it. Breakfast was 9 pounds, and there were many cheaper options just around the corner. I would happily stay here again, and recommend it to anyone looking for a good hotel in the Paddington Station area.

    « Great place to stay »

    Excellent modern hotel, small rooms but clean and very well appointed. Recently had a high spec re-fit. Great location, about five mins walk to either Paddington station or to Hyde Park. Loads of restaurants/cafe's and bars near by for drink or food. Helpful & friendly staff.

    « A London hotel fit for 4 American Queens »

    I've told everyone about out delightful stay at Best Western's Delmere Hotel. From finding it online and checking in effortlessly 30 minutes later and much earlier than the posted check-in time, to the cute rooms with very sleek design including a rain shower, heated towel rack, touch light switches, and a big flat screen TV, to the breakfast room with complimentary coffees, teas, hot chocolate and snacks, we simply loved the hotel. We had reservations at another hotel but knew the minute we arrived that it wouldn't work. We took one look around the room and quickly left. And for the same price as that one room with 4 twin beds and one bath we were able to get TWO rooms at the Delmere. And the location! It was an easy walk to lots of dining options, to the Paddington Underground Station, to souvenir shops, to the hop-on/hop-off tour stops, 30 minutes from Heathrow, and on a block wth all very tasteful hotels (and several beautiful red photo-worthy telephone booths). Should I return to London I would absolutely love to stay at the Delmere again.

    « JustForFun »

    Overall, The Hotel Delemere was very satisfactory. The location was extremely convenient to Paddington Station and getting back to Heathrow, and the service was very good. The only thing surprising was how tiny the size of the rooms were: literally, 11 feet by 12 feet including 3 feet for the bathroom width. Everything you needed was there but, in miniature. Like being on a cruise ship.

    « good hotel »

    l use this hotel every week when lm in london for work, it is very close walking distance to the paddington underground and to bars and resturants. the rooms are clean, have large flat screen tvs, comfortable beds and good showers what more do you need?

    « Nicely refurbished and comfortable »

    Business stay of one night for a dinner in the City of London but needed to be close to Paddington for an early train. The hotel has been very nicely refurbished and has helpful staff, although their English was sometimes a bit hard to understand. I was booked into a "Small and Cozy" room which to be honest was as big as many standard rooms in other hotels. Comfy bed and nice quiet air conditioning. Free coffee in the lobby. Only downsides were that leaving around 0500 meant that I couldn't grab breakfast - there was no takeaway option, and that the top floor rooms seem to be close to the ventilation plant and there was a discernable hum in my room; noticeable at night when everything else is quiet, but I am a bit sensitive to noises like this. I will happily stay there again if I can get a room facing the rear and not on the top floor.

    « London stopover »

    We thoroughly enjoyed our stay at the Delmere Hotel in London. Attentive staff and modern recently refurbished room. The hotel is situated within reasonable taxi distance of the central London attractions. Would definitely stay there again

    « Comfortable accomodations great location »

    Stayed for a week as London base. After a side trip to Scotland returned for last night in UK before departing for home. Chosen because of the location to Paddington with excellent availability to underground and rail services. Located on street of hotels in former Victorian homes. Completely remodeled with very modern rooms and amenities. Enjoyed the rainfall shower. The lift was located in the center of the building next to registration and opens on either side according to room location. I was only three steps when it arrived at my floor to my room. Very convenient. Staff very personable and helpful in recommending local restaurants. The breakfast room staff were particularly kind and it was a pleasure to see them each morning.

    « Newly updated and looking good, super value and location »

    They closed and did a significant renovation in Q1 2016. I recently stayed and found they had done a great job. Large TVs, electronic controls, large towels and soft sheets. I'm not sure if they upgraded the windows as well but there was no road noise. They have a bar and continental breakfast available but there are many restaurants within easy walking distance. The updated rooms, together with the easy walking location, make this a great value. The staff is friendly and efficient. It is my favorite when I am coming through Paddington.

    « Value for money, great night's sleep, minutes from Paddington »

    Two-night stay booked last minute. Opted for a 'cosy' room as I was only there to sleep and shower but was pleasantly surprised to get a room upgrade on check-in. Room was ground floor, behind reception and facing Sussex Gardens, but was surprisingly quiet apart from the occasional rumble of a passing tube train deep below! Very comfy bed, spotlessly clean room, compact but great shower + easy-to-use hi-tech room lighting/DND control. Loved the flip-out reading spotlight by the bed. The young man - a trainee, with no name badge - who was on duty when I arrived was super helpful and welcoming (and seemed to be managing the place on his own). Area has oodles of restaurants and coffee shops, and Paddington is a 4-min walk away. Would definitely recommend for a central, convenient, cosy and clean London stay.

  • 5
    « ultra modern »

    only stayed 1 night for a brief 40th birthday trip to london. our room was ultra modern and everything touch screen! staff very helpful and a brilliant location for a choice of 3 underground stations. good restaurants and bars just around corner next to paddington station.

    « Very clean and modern »

    Stayed here for one night in what was called a cosy double. It had obviously been recently refurbished and was very clean and modern, with eco friendly lights and shower controls. I did have a little problem with both my booking and the fact that the website implied that there was a room service facility but the staff handled this very efficiently and rofessionally. For the record the hotel does not have a restaurant or offer room service. The hotel is very close to Paddington station and does have a lift. I stayed on the ground floor towards the rear of the hotel, which was pretty quiet. The bed was comfy. There are also very high tech facilities in the room to stream from other devices etc but I did not use them. As always in London the room was quite snug. Breakfast was continental style but plentiful. Overall a pleasant experience and I would stay here again because of the convenient location.

    « Weekend Stay »

    Stayed here for two nights, our room backed on to the lift so first night a little disturbed, got used to it for second night. Shower was great, pillows quite soft but very comfortable. Would definitely stay here again.

    « Modern & Updated »

    Stayed here one night because it's close to Paddington and I was flying out of Heathrow the next day. It's just about 2 blocks from the station and easy to find. Typical Paddington tiny hotel in a row of similar places, but it's updated and modern (though my room was facing a courtyard so only had one tiny window and was very dark). Would stay here again - it was less than half the price of the Hilton Paddington!

    « Would not recommend - better options in the area »

    Small hotel, unfriendly staff, very poor breakfast; Good quality of room fixtures and new inside overall but not everything is working properly, and in the same area there are plenty of other hotels to choose from with a better price/value ratio.

    « London Hotel »

    Very clean, very stylish and excellently appointed rooms, but very lacking in amenities. The rooms were recently decorated, very clean and very quiet, with a large TV/entertainment system, but the hotel itself was lacking in communal areas, no restaurant or bar (despite the web site description), this actually being a few drinks in a cupboard behind reception. I was somewhat put off by my room being located in an annex which could only be accessed by going outside; it's a good job it wasn't raining! That said the staff were very professional and helpful.

    « Would highly recommend »

    Love this hotel, always request to stay here, location is perfect - travelling by train, can easily drops bags within a couple of mins and then head out. The extras this boutique hotel offers definitely out way most chains.

    « Cosy, quiet and clean »

    We stayed for one Saturday night in February using our Best Western points. The hotel was very quiet despite being only a stones throw from Paddington. The rooms and bathrooms are quite small but have everything you need for a short stay. Excellent shower and friendly staff.

    « Very comfortable »

    The BW Delmere Hotel is very well located for transport and restaurants with a plentiful supply of both. The hotel itself is very comfortable. The cosy double is quite small but perfectly adequate and well kitted out. The breakfast was very tasty with good choices. The staff were efficient and helpful and made me feel welcome.

    « Every Mod Con »

    My wife and I stayed here in a 'King Size' room on a Friday night. The hotel has been completely re-modeled to a very high standard. (I stayed here once several years and the transformation is truly amazing). The room is reasonably sized, extremely well equipped and well thought out ensuring that the space is used to the full. The decor was modern, very clean and crisp. All the staff were excellent and very professional. Continental breakfast is served in the breakfast room which is also very modern with similar decor to the rooms. The delightful lady running breakfast made sure that all the items were constantly topped-up. The hotel also looked after our cases throughout the day. We will definitely stay here again.

  • 5
    « london weekend »

    We stayed here last weekend Saturday and Sunday nights The hotel is ideally situated just around the corner from Paddington tube station its a lovely place the staff are really attentive and friendly the rooms are compact reflecting the dimensions of the building however they are butifully designed and very stylish book this hotel with confidence

    « Last few nights of a London stay »

    We really liked this property. The room was VERY SMALL, but the location was PERFECT for leaving London by way of Heathrow. It is within easy walking distance of Paddington Station, which has several kinds of train runs to Heathrow (express and non-express, which is still pretty fast!). The staff at the hotel was very nice and helpful. A very pleasant stay. By the way, the street on which the hotel is located is extremely charming.

    « excellent location and clean . »

    The best thing about this hotel that its about 5 min walk from paddington, where you can take the underground to everywhere in London , the rooms are very small and there wasn't a closest only a shelf where you can put few things, the room on the first two days was at the 2 floor 202 it was cold and noisy so they changed it for us 404 which was good and warm but the bathroom was took narrow . overall a good hotel .

    « Affordable 4 star hotel »

    Coming from Australia, I am used to the Best Western group of hotels/motels. The Delmere Hotel did not disappoint at all. I booked my stay through the hotel website and secured a good rate for two nights. When I arrived to check in, they upgraded my room for free. The receptionists were all helpful and very accommodating. I had to check out at 5:30am to catch an early flight at Heathrow Airport (Heathrow Express from Paddington) and I asked if I could have an early breakfast at 5am. They usually serve their continental buffet from 7-11am. They gave me a sheet with all the breakfast items and after indicating what I wanted, they prepared it nicely on a tray for me at 5am in the morning and set me in the 'hub' where I could have my breakfast, stress-free. Wifi can be patchy due to the type of provider they are using. It's not an always-on connection but did not fail when I needed the internet. Room was decently sized for a hotel next to paddington station. Very modern fixtures. Everything was digitally operated..even in the shower. The only things analog were the sink tap and toilet flush. A really enjoyable stay and I will most certainly head back there in future.

    « AMAZING! »

    Honestly this is he best hotel I've stayed in while in London, so clean and close to everything.. As well as great, helpful & friendly staff and a good manager, they gave me an upgrade on my second stay too! Would defiantly stay here again! So nice!

    « A great find »

    A hotel with efficient and helpful staff. Stayed in a twin room with my daughter and the Room was small but well appointed, with excellent bathroom facilities. Traveling alone I might upgrade to one of the larger doubles, that although not large have a little more space. A very convenient location at a good price.

    « Affordable Hotel Great Location »

    Nicely renovated hotel with a short walk to the Underground, restaurants, and shopping. Short cab rides to your favorite places. Professional staff that were helpful. Small room that was comfortable over the 3 days I stayed. Bathroom is small but efficient. Good WiFi and TV system with great options beyond just TV. Bar in the lobby.

    « A good place to say on a budget in London »

    I stayed for an overnight stay due to its very close proximity to Paddington mainline station (Literally a 5 minutes stroll) after looking on the internet. Always a bit cautious about the accuracy of the photos I must say that I was very pleasantly surprised. The room was very clean, modern and well laid out and just like the photos. The beds were very comfortable and the shower was excellent. The room was a twin room and on a mezzanine level off the staircase but I heard no noise. I must also say that the staff were very helpful and friendly. I believe they do a continental breakfast but unfortunately I had an early start and no time to try it.

    « My first Night at the Delmere Hotel »

    Very good Location, Clean and quiet night. Close to all. Very satisfied and will come back. Access from Paddington station is easy and not very far. The people in this hotel are very nice and helpful. All the information where given to me about how to visit London.

    « Cozy and handy London Hotel »

    This was the smallest hotel room I have ever stayed in, but that didn't matter to me for my 2 night stay. The design of the room was intelligent and it was very comfortable. Quite newly renovated I think in a classic old London house type of building. The location was perfect for my purposes, close to Paddington Station and the underground and reasonable walking distance for lots of things, such as Oxford Street shopping and Hyde Park. The staff were welcoming and helpful. Value was excellent by London standards. For a solo traveller wanting comfortable and dependable accommodation for a short stay, this fits the bill.

  • 5
    « An amazing find »

    I never thought I would find such a good quality hotel at such an amazingly low price. Staff were efficient. I had a single room. It was not big, but was modern. Everything was a high standard. Shower was wonderful. Wi fi worked well. Good restaurants close by. Less than 5 minutes walk from paddington station.

    « Adequate for business trip. »

    Adequate for business trip. Staff were excellent, room small but clean and adequate. Use of WiFi ok. breakfast was continental; perhaps fresher if eating early however later in the morning this wasnt so fresh. Location 15/20 minutes from Kings Cross by taxi, surrounding area nice little bars and restaurants.

    « Ultra Modern Hotel with Cute Room »

    Looks lovely from outside. Check in painless. Bright well decor reception. I had a single cosy room. Thought it might be poky and small. I should have worried. It was small but the perfect for me. The room was spotless. The bed was comfy. The duvet, sheets and pillows were like new. Tea and coffee facilities. Bathroom though small was arranged so well and so modern I didn't mind it was small. Perfect shower, with nice toiletries and fluffy towels. MOOD LIGHTING. Big television. Only negative, the room facing the street is noisy although I was tried so fell a sleep straight away.

    « Smallest single room in history but did the job for one night! »

    Spent one night in a single room - travelling to London on business. A tiny single room which was well equipt but too small for me to feel comfortable in really. Beautifully decorated room and lovely shower. Breakfast was pleasant although it's only continental. Good location with plenty of restaurants and bars just round the corner! A boutique hotel but avoid the single rooms if you can and it can be noisey in the front of the hotel from the road.

    « Modern hotel perfect for exploring the city »

    Located in Sussex Gardens minutes away from Paddington tube and rail station. Local shops, restaurants and bars near by. Quite and peaceful area. Oxford street shopping is about 30 minutes walk or minutes by tube. Hotel is ultra modern. Room was cosy and very clean. Good value for money for London. Staff were all very friendly. We were staying for our first anniversary and were greeted to a card and box of chocolates in our room. A lovely little touch which we were so thankful for. Rooms equipped with tea and coffee making facilities, TV and an amazing shower in the bathroom! Highly recommend this hotel for anyone looking to explore London and would definitely stay here again.

    « Quick London Trip »

    Fantastic hotel in a convenient location to Paddington station and the underground, recently refurbished to a very high standard. The hotel Manager Yenny Lopez and all her team were professional friendly and polite nothing was to much trouble, the rooms are everything you would need on a break to the city. We will be visiting this hotel again in the future.

    « Boutique style without the price tag »

    Booked this a few days beforehand and cancelled a much more pricey hotel that didn't seem half as nice! Was t disappointed. Paddington is our fave place to stay due to location and great selection of places to eat and drink, and so easy to get everywhere. This hotel was fab. Very modern and clean. Very tastefully done. Comfy bed. Great shower. Loved the little touch of help yourself complimentary hot drinks. Very welcomed. Would definitely stay here again. Only thing stopping it being 5/5 was the quilt which was in a waterproof protection underneath the cover. Meaning it kept sliding out as the bottom of the quilt cover didn't have poppers or buttons so this was awkward in the night. Other than that loved it!

    « Spotless, modern hotel in great location »

    Great rooms, spotlessly clean. Friendly, helpful staff. Just a two minute walk off the train at Paddington. Great base for walking around London or getting the tube. Would recommend for leisure our business stay.

    « The Delmere Hotel »

    Well, I am now a diamond elite member of Best Western Hotels can say that this property was expensive for the kind of room we got. It did have everything but is way way too tiny for two persons. The toilets are too small too. Staff was polite and problem at that end. Breakfast room and the meal and the staff there was all perfect. Location was good, just near Paddington Station. Even being an elite member of Best Western... received no special accomodation of any kind....all requests for any early check in or late check out were not met. Don't know what is the privelege of having the elite membership!!

    « Nice place »

    We stayed here in September. It was very clean and the staff were very friendly. The room is smaller than what I am used to but it was only used when we slept. The hotel is close to the train/underground station and I would stay here again. There are some nice pubs close by and there is plenty to see.

  • 5
    « Loved it here »

    My friend and I had a room each for 2 nights here and we loved it. As some people have commented, the single rooms are small (we had 1 single and 1 double) but this is London and both rooms were more than adequate for our needs had everything we wanted. Rooms were spotlessly clean, the beds were comfy and the temperature easily controlled from the bedside switches. I'm a light sleeper and had asked for a quiet room and that's what I was given, thank you. The decor was lovely, clean and fresh throughout the hotel. The staff were friendly and helpful, the 'hub' with newspapers, coffee etc is a great idea, the continental breakfast was generous and being able to leave our luggage there after checkout was indeed a bonus. I really can't fault this hotel, it's within a couple of minutes walk of Paddington Station and about a 15 minutes walk to Hyde Park or Oxford Street, both of which visited on foot. We had a really relaxing stay and would happily recommend, I'll certainly use this hotel again when I visit London.

    « Parking very poor »

    The parking is very poor only 2 parking bays at the front of the hotel on a service road if you are lucky enough to get one they charge £15 which is very good additional parking a few minutes away on a public car park.

    « Simple, clean, well equipped »

    super tiny room, but u get everything u need. Very clean and modern design. The bed is small but very very comfortable. friendly staffs who are very helpful ans cheerful. most importantly, it locates in the center of London.......around 10 minutes walk to Hyde Park Highly recommended?

    « Modern, wel equiped hotel »

    Everything is very new and hightech: dimmers and buttons everywhere with a nice design. Well located close to Paddington station (200 m?) Small room, but that was clear at info, so it was no surprise. Decent continental breackfast

    « Perfect Location, Updated Rooms »

    I am a travel agent and can be "picky" but traveling as a woman alone I felt I made a great choice with this property. Location is ideal, just a short walk from Paddington. Located on a lovely tree lined street, Sussex Gardens, it is hard to believe you are in the heart of a big city like London. I will not repeat what other posters have reported, but my single room was wonderful (401), I loved all the "green" features and the new update. Staff was very helpful. Upon checkin my room was not available, however when I returned my luggage was already in my room. I did not have breakfast due to an early train. Walking distance to many restaurants, Hyde Park and two close tube stations. I will definitely return and also book my clients here! Thank you for such a nice experience.

    « tiny single room »

    The room I had was tiny - not unusual in the area. Otherwise the room was very nice and the staff very friendly. The lift had broken when I was about to leave and the service staff came immediately to carry my heavy suitcase down 3 floors. Thanks.

    « The Perfect Package »

    I booked into the Delmere Hotel because of its location - it was a very short walk from Paddington Station and the Heathrow Express. I'd also read some good reviews, and now I've stayed there, I can only agree. It is excellent. The whole hotel has just been fully renovated. While I stayed in a small single room (and it was small!) it had the most amazing amenity. The bed was beautifully comfortable and all lights etc. were on a panel just at the back of the bed - so you could control everything with the push of a button. Likewise with the shower - while the bathroom was also small, the shower was brilliant - controls at the push of a button and the water was hot and the rain shower fantastic. The lovely staff at the Delmere was another pleasant surprise - they really do provide "Service with a Smile" and went out of their way to ensure my stay was enjoyable. There is a little coffee room with a large kitchen style table and free coffee and tea, newspapers etc.. Summing up - I thoroughly recommend the Delmere Hotel. Enjoy...

    « Decent but expensive »

    Good reception and location is good for Paddington train station being a 5 minute walk. I had a "cosy single" meaning VERY small room and VERY small bathroom - for the money. The room though was clean and very neat and the bathroom likewaise as they have been recently refurbished. Just be aware that the rooms are very small and no room for a suitcase really. Bed comfy and no major complaints apart from the Value for Money aspect. I would use again but only if other cheaper places were full.


Getting to the hotel ...

All directions
·From: A40. Take Paddington turn off Along Westbourne Terrace turn left at the end into Sussex Gardens. The Best Western Plus Delmere Hotel is just ahead. ·From: Heathrow. Take Heathrow Express to Paddington Station. The Best Western Plus Delmere Hotel is just ahead.