Best Western Boltons Hotel London Kensington,  Londres

4.0/5  - based on 927 guest reviews.
19-21 Penywern Road, Earls Court, SW5 9TT, London, Great Britain - See map
+44 207 373 8900 +44 20 7244 6835



Your room

> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 927 traveler reviews
See more comments >>
Photo gallery :
The capital of comfort. . . in the capital! Best Western Boltons Hotel London Kensington is located in the heart of London's fashionable Earls Court, which means you will be right in amongst the attractions. From Earls Court Exhibition Centre and the Olympia Exhibition Centre to the Commonwealth Institute and the London Eye two miles away, the choice is yours! Perfectly positioned for transport links, and minutes away from the West End, Knightsbridge and London's vibrant nightlife, our accommodation is accessible beyond belief! And recently refurbished, the hotel boasts 56 fully air-conditioned rooms. All of the bespoke bedrooms have en-suite bathrooms, hairdryer, flat screen televisions, satellite television channels, Wi-Fi broadband Internet access, tea and coffee making facilities and 24 hour room service. NCP parking is available nearby too for added convenience in one of London's more laid-back quarters. Enjoy your stay. Please be aware that for security reasons we either take a 30 GBP cash deposit on arrival (given back on the day of departure), or we preauthorize a card for 0. 01 GBP (released 5-7 working days after departure).

See rates and availability

Room 1

Guest reviews

in partnership withtrip advisor img
based on 927 guest reviews
Certificate of Excellence
Business Business 191
Couples Couples 328
Family Family 132
Friends getaway Friends getaway 103
Solo travel Solo travel 147
Sleep Quality
Best Western Boltons Hotel London Kensington,Londres
  • 3
    « WTM London »

    The rooms are really small and can't sit on the toilet there is no room for your legs have a normal position. The staff was fantastic and the breakfast was very good. The only issue was the room size.

    « A lovely stay in London »

    Best Western Boltons Hotel is a cosy small hotel in a very nice and quiet area of Kensington. The hotel is very clean and well-kept. The room is very small (11 square metres) but it was ok for us as we spent all days in the city centre. The room has a very comfortable bed, free wifi, table, plasma TV, hair dryer, safe, iron with an ironing board, bathroom with a shower, as well as a kettle to make tea or coffee. The room was cleaned every day and everything worked perfectly well. The stuff was friendly and there wasn´t a thing that we would mind about the hotel. Speaking of the location itself, if you are a "walker" you can walk to the city centre on foot and safe money for underground, which is very expensive. We prefered to walk on foot or take an UBER (which cost exactly the same amount of money as the undeground). Great value for money! We loved our stay in London. Hope to come back soon.

    « Small but neat rooms »

    I assume that rooms of this size for this value are the norm in London. The hotel was basic and adequate, but also value for money. Four out of five stars for the cleanliness and location. Short walk to the tube system. Earls Court tube station is ideal on the West side of town for Heathrow and the various lines that run through for access to Piccadilly Circus, Buckingham Palace, etc, etc.

    « Clean and tidy, but avoid the LG rooms like the plague. »

    The location is not bad, but remember that Earls court is a bit of a way out of Central London, so you will have a number of extra stops on the tube to get here. But the hotel is close to Earls court tube, and there's a number of shops/pubs right on the doorstep. But the worst thing about this hotel is the basement rooms. The room we had was tiny, dark and with noisy aircon running. Would recommend anyone staying to ask for a room away from the basement. The room was barely big enough to fit a bed. Breakfast was very nice, and if it's included in the price of the room, would certainly cost 10 to 12 pounds extra in a local cafe. Would stay here again, but not in the same room.

    « Bad impression with LG(basement) floor »

    Request in advance don't want room on LG floor(basement) because read many bad review about this. Then we got room on LG floor when check in! Room size is extremely small especially for 3 adults!!!, low ceiling, tiny separate shower, window with no view, no space to walk to bed one side between bed and working desk !! It is like a room for dwarf, also hear other guests upstairs walking above us whenever they walk in toom! the walkway to each room like a termite hive. I asked to change room and reception promise to change but have to be tomorrow. Next day we get the new room, surprised that how big different between both rooms. This new room located on G floor and it is much bigger, high ceiling, more space in bathtub, room and have street view. Amazing that both are the same rate, it would be worse if we don't change the room ..bed and pillow are poor quality and not comfort. No refrigerator, have air con, coffee, tea, safe deposit box. Have to say Housekeeping did a very good job in cleaning and prompt request. Reception staff lady who is most helpful named Helena but others ladies also chubby with glasses lady at breakfast room are all lack of service minded and not friendly at all. Breakfast is ok like full English breakfast style, if you book in advanced before midnight, price will be at 10 pounds. Btw, Be careful if you need coffee from coffee machine instead of normal hot coffee because you have to know how to use it yourself, lady staff there will ignore help you about making confused coffee machine. Hotel located just few walk from earl's court station and have some cafe around ex pret a manger, mark&spencer food, coop mini mart and boots are nearby.

    « Excellent location »

    Very close to earls court tube. This is a good hotel for 1 person that is happy with a clean convenient room although very small. For me it was fine as I only needed a place to put my gear and sleep. Good price fir the middle of London. Make sure you ask for the back rooms as much quieter than the road side unless you close windows and use aircon.

    « A very pleasant and happy surprise. »

    I have stayed at this hotel several times. It is a short walk to Earls Court Tube station and the Piccadilly, Circle and District lines. There is a good selection of pubs, small groceries and eating choices. It has an Odd Bins close and this is cheaper than home or duty free for spirits. The hotel is small and the rooms are tight. The rooms are modern and very well kept. The staff very friendly and helpful. It is a good choice.

    « Meh »

    Price was ok but extremely compact rooms. Can't swing a cat in the breakfast room and everyone is waiting around for food and coffee. Can't blame the staff, they've just got no room to work with. There's better value for money in Earl's Court

    « Won't be staying again »

    Not up to the standard I would expect from a hotel of this rating. The room I was given was tiny and poorly maintained - the flush on the toilet was broken off and the wiring for the lights was faulty (wouldn't switch on or off consistently). Added to this the fact that I could touch the entrance door to the room from the bed, and the street noise was clearly audible from the ground floor window, and this was altogether a highly unpleasant experience. Maybe I got the one bad room, or maybe they're all like this - I don't know, and I'm not going back to find out!!

    « Bad mattress and tiny rooms but quiet »

    The good: Situated on quiet road close to the underground and shops. Reasonable priced. The bad: Worn out mattress with springs poking into our backs. Exceptional small room (we even had the executive room). Shower water wasn't really hot. Bad wifi with little or no connectivity (3rd floor).

  • 4
    « Clean and convenient »

    I found this hotel reasonable price for a single person, in a very accessible area. The room was bright, clean and very comfortable bed. Staff were very friendly.The free wifi was easily accessible, and it was genuinely free. There were plenty of eating options in the vicinity.

    « 10 day stay »

    Clean, nice bathrooms, friendly staff, excellent location. Grocery store, Starbucks, Landry mat restaurants, tube earls court are all with 5 min walk. Wifi great! Nice neighborhood. Please if you can visit The Bottlery restaurant right around the corner they have amazing food. Didn't have the breakfast here only because every morning we had to get up too early or slept in. One night the staff offered to order us a pizza because it was raining and we didn't want to go out to eat. We just told him what we wanted on the pizza and when the pizza arrived they sent him to our room to be delivered and we paid the guy directly. I would stay here again. It's only about a 10 min ride by the tube to get into the city center.

    « Just about okay »

    The hotel is neat and well kept. It is modern. Our purpose was to shop unfortunately the nearest station was not connected directly to Oxford circus. Nonetheless the station is very near. Rooms are extremely small. Missed to review my booking well. The hotel misses a character as the people at the reception have an office behind the task are probably multi tasking and they appear very busy and occupied to engage and greet us.

    « Clean place for the night. Good location. Small room. »

    Was staying one night at London to meet a friend who was visiting the UK and went to a show near Covenant Garden. The hotel is just right around the corner from the tube station and it is in a very good location. Took me less than 5 min to walk to the Tube station in the evening. A lot of small restaurants and fast food shops on the street with the tube station. The staff was friendly when checking in. My room was very clean. A couple of things which was led to my average star score: my room was really small. I think it was a half what I am usually I am used to for a basic hotel room. I stay in London a lot and it was closer to the extreme end. However, everything was laid out fine. Plenty of storage space in the closet and there was an iron with a board laid out. Like others said, the elevator is really small as well. I think it can fit two large adults and that's about it. If you have large suitcases, you might need multiple trips up and down. Didn't stay for breakfast. However, there are a lot of options near the tube station for breakfast. If you walk further down from the station, there are some famous cafes for breakfast as well. Overall, I would stay again if the price is not too much (less 120 GBP) and if I wanted to be near the Kensington area of London.

    « Ideal hotel »

    Stayed 6 nights at the Best Western Boltons Hotel in Earls Court. Chosen because when I am visiting London for a long stay, I like to be close to a tube station and also be on nice and easy link to Victoria Station for the Gatwick express. Ok Earls Court area won't win any beauty contest, but it plenty of restaurants and access to shops like Boots and M&S Food Hall etc. The hotel isn't the biggest, flashest, but it's in a great location for exploring. The rooms were ample, bathroom and shower a little small, but by all means manageable. Lovely tolietties and the Wifi worked very well. A nice touch was the kit kat in my room on arrival. Maybe could have been refreshed with bottles of water everyday, but that is a small downside. I was situated on 4th floor and while the lift is tiny (fits max of 3 people) it didn't break down and I've stayed in places that don't have one. The one thing I remember is the wonderful smell of breakfast cooking as you leave your room. Breakfast was the highlight for me and the additional cost of £12.50 is worth it. To say it's a small kitchen and dining area, the breakfast was of the highest quality and quality. The staff were friendly and helpful. Really good hotel outside the hussle and bussle of some of the more busier areas.

    « Wonderful Hotel »

    We recently stayed 3 weeks at the Best Western Bolton Hotel in Earls Court. We chose this hotel because of the location to the tube, buses, restaurants and to central London. We were not disappointed. The room was small to American standards but it was clean, modern and comfortable. The staff was friendly and helpful. Would recommend it.

    « Short perfect weekend stay »

    This hotel is ideally located for exploring London! Very very close to Earls Court tube station (but not close enough to disturb) with plenty of amenities close by. The room itself we had was on the first floor and perfectly adequate for a short stay. Clean, tidy and bathroom was very nice. We didn't opt for breakfast at the hotel as there was a lovely local pub around the corner ( The blackbird) which we found more reasonable and social. Only thing I would mention was reception staff could do with being more cheerful on arrival as the lady didn't seem in the least bit interested to be there. I guess everyone has an off day though, and this would def not affect my decision to stay here again in the future.

    « Amazing Hotel, In The Richens Area Of London. »

    This place was an absolute steal. We got a ripping deal off one of the daily deal sites in Australia, giving us 70% of a £400 a night room. The hotel was easily accessible from Earls Court Station with only a 5 minute walk required. Upon first impressions of the hotel, I was very impressed. Clean modern and a bit fancy, which is what you expect from the area. The check-In was a breeze and done within a few minutes. The lift is the size of a shoe-box and was a struggle to get 2 people with luggage in, but we made it fit as we were not walking up to the third floor. (A bigger lift wouldn't hurt guys) When we arrived in the room we were a bit disheartened as to the size of the room. We did expect a much larger room for the price but the bathroom and the amazing bed made up for it. The bed was honestly the most comfortable bed I've ever slept in my life. Also the pillows were to die for. Thanks guys for the best sleep of my trip. Big thumbs up. Wifi was also very quick and free. Would definitely return If I could afford to again.

    « Rooms smaller than a box »

    Our room was smaller than a box. Literally if one person stood there another couldn't pass by. The only thing working for this was the location since its steps away from the Metro. Otherwise for the price of the rooms, this was not worth it. Seemed more like a low quality motel than a hotel. I would not recommend staying here at all.

    « Small room, no area to sit and chat »

    Not the nicest area, this hotel is just somewhere to put your head down for the night. The double room was a double bed up against the wall on one side. No air conditioning which isn't a problem if you can open a window (which I couldn't in my room). My room was ground floor, front facing with full length window looking out onto the front entrance and steps (frequently used by smokers) so not very private.

  • 4
    « Pleasantly Surprised »

    We were pleasantly surprised this hotel. Thank goodness it had air conditioning... Especially with the recent heatwave London Experienced in the middle of September. Location is great within a 5 minute walking distance from Earls Court tube station. Many restaurants, pubs, corner grocery stores and take away right at the end of the street. The Staff was friendly and helpful. We had a queen room. Yes, it is alitttle tight but what London Hotel room isn't? The bed was very comfortable. Slept well for the 4 nights we were there. Bathroom was modern and very clean. We had breakfast one morning and was again pleasantly surprised. It was fresh and there was many choices. Overall Positives for this hotel is close proximity to the tube station, comfy bed, in room safe and air conditioning.

    « Small room »

    Stayed here on a business trip, I booked a double room and it had less than a foot of space either side of the bed! The bed was uncomfortable and the shower/ toilet/ sink room was tiny! Free WiFi to get work done and a decent breakfast is the only reason I am giving this 2 out of 5! Would definitely not re book or recommend to anyone

    « Good location, small room »

    This hotel is handy for Earls Court, being less than 5 minutes walk from the Underground. I had a single room which was small but OK for an overnight stay. The bathroom was small with a corner shower, the shower head hadn't been descaled for ages, the water shot in my eye and was rather tame. Bed a bit too soft, the wardrobe was a decent size and there was a nice big TV and aircon if you need it. There was a safe and tea making facilities. Unfortunately when I made a cuppa & put the milk in, it curdled. I'd just bought the milk myself so it was very odd. I tasted the milk, made a fresh cup and the same thing happened. I tasted the tea this time, it was a bit sour - I think something acidic like lemon had been used to descale it and had been left in there. I rinsed out the kettle a couple of times and then it was fine. I'm just glad there was nothing caustic in there! The plug then got stuck in the basin, the maintenance man fixed it and proceeded to tell me it was my fault as I should have known it didn't need to be pushed in fully! Reception was rather abrupt - I checked in and was allowed to leave a bag as it was too early to get in the room. When I returned the girl just looked at me as though I was a stranger. I didn't expect her to know my name but it felt like I was causing her work. Next day the staff were a bit friendlier. Breakfast was rather hit and miss, I had to share a table as the room was small, a lot of items kept running out so you had to wait for the bacon or bread or glasses..

    « Great Location and Great Rooms »

    I stayed here with my mum for the weekend. The staff were helpful, particularly the lady who assisted with the breakfasts. The rooms were clean, big and bathroom was nice with fancy toiletries. There was a nespresso coffee machine in the room which was a nice touch. The breakfast was one of the best I have had in a hotel, you can't name one thing that wasn't there to eat! The location is excellent near to Earl's Court tube. Earl's Court is a good place to stay plenty of shops, pubs, bars and restaurants in your doorstep. I will definitely return to this hotel when I come back to London.

    « #Mini break »

    Modern quant hotel...good breakfast variety and very friendly staff, ideal for short stay. Plenty of shops and restaurants nearby. Very close to knightsbridge and london underground within walking distance.

    « Nice big room and great location »

    This hotel was clean and modern with loads of space which is rare. It's really close to Earls Court station and so easy to get places. There is a Marks and Spenser's on the corner and. Greggs for affordable eating and snacks. It felt safe and was a nice walk to the Natural History Museum. We stayed the previous two nights next door at the Lord Jim and this hotel was sooo much nicer. Great place to stay will sight seeing London.

    « Good stay - staff very helpful »

    Stayed here for work purposes in London. Staff were very helpful. The first night I arrived after midnight as my flight was badly delayed. The night staff were friendly and helpful. Only complaint was I had to request to move room at 3am after no sleep due to something buzzing at about 3 minute intervals in my room. Searched high and low and turned everything off but no idea what it was. Moved to a room across the hall and that was much better. Breakfast was very well made and to a high standard. Great friendly service too from the staff. The cleaner I met a few times on my way up and down the stairs and he was most pleasant. I was told at check in that even though I had booked via a third party site that all purchases at the hotel such as breakfast etc would earn me Reward points. I presented my card at checkout for my extras and was told the opposite that I was unable to get these... staff obviously unclear on what is correct on that one. Overall however a good stay in a lovely location and I definitely would return! :)

    « London in 2 days »

    The hotel is perfectly located to catch a cab or the subway to any/all locations you would want to visit. Front desk personnel were very helpful calling for taxis, getting us reservations, and answering questions. Location is on a very safe, quiet street within walking distance of restaurants & pubs. Rooms small, but clean.....not in room except to sleep!

    « Modern »

    Great hotel for a small stay, everything looked recently renovated, we stay and a small double room with bathroom in third floor with nice view to the street, stayed for one night, everyone was nice and polite specially in the breakfast. Nice comfortable bed, big tv , hair dryer, iron, everything we needed with a bathtub.

    « Very good experience »

    Used for one night while on business. Lovely welcome from the lady at reception and the room was immaculate with all the facilities. Breakfast was amazing with all the cooked items plus smoked fish, hams and cheeses. Great value and location and would happy recommend to the solo traveler or larger groups

  • 4
    « Very nice indeed »

    The BW Boltons Hotel is a great choice. It is well placed for transport and restaurants. The rooms are spacious and well appointed. The staff are professional and very friendly. I would recommend this hotel to family and friends.

    « Great Location »

    I stayed in this hotel on an overnight break to London. The hotel is a 2 minute walk away from Earls Court underground station. The location was superb; just off Earls Court Road which has plenty of pubs & restaurants and shops (convenience). The hotel room was comfortable & had everything we needed; although the carpets & curtains could do with a good clean. The breakfast had plenty of choice and all staff were friendly & helpful. I would definitely stay in this location again.

    « Nice hotel, close to public transport »

    This is a modern hotel, with good rooms in bright colors and American furniture in the rooms. The rooms are a little bit small, but that is very common in London. The breakfast area serves a classic English breakfast and you get all you need for a good start on the day. There is public transport within 500 meters with easy access to the rest of the city.

    « Coze hipster area »

    This hotel is located in a cosy hipster area. There are supermarkets, a McDonalds, KFC and Burger King all within 3 minutes of walking distance. The main street with all the shops is right around the corner, so you'll be close while you won't hear the noise at night. The rooms in this hotel are great, the AC is super silent and works awesome. It quickly cooled the room ice cold on the years hottest day in London when I was there, and without any noise. This AC detail is always very important to me :P. Will book again!

    « A mixed bag »

    The hotel is located very near the Earl's Court subway station and has several very good restaurants in the area. The room we had was beyond small, but we do not typically spend much time in our room, so it was ok for us. If you like a roomy space, then this will not work for you. Overall we found the area a bit dodgy and we would not stay in that area again.

    « Perfect location and comfortable stay »

    Arrived when the temperature in London was 33 degrees. Welcomed by friendly staff and the room had excellent air conditioning (a must given the heat!) The room was clean and comfortable with everything I needed for my business trip. The bed and bedding were exceptional. Breakfast was delicious and again the staff in the breakfast room were very friendly. Thank you for making this an enjoyable stay.

    « Good location and breakfast, sufficiently comfortable room, no AC or wifi »

    Pros: Good location near tube. Breakfast was very good (get a pot of hot chocolate). Room was small, even by European standards, but it was sufficiently comfortable. Friendly staff. Cons: the room had AC, but it didn't function. It was on and it tried putting out cool air, but couldn't--it needs to be repaired. I mentioned this to the front desk a few times, but to no avail. It was room 210--avoid if you can in the summer months. So I had to sleep with window open and blinds open to get just a bit of cool air in to take the edge of the heat off while sleeping. Helped a bit, but also let the light in at 5:30 every morning. Not good when jet lagged. In the end, the main reason for being at a hotel is to get some sleep. Didn't happen due to less than cool room and lots of early morning light. Of lesser importance, Wifi was out during my entire 6 day stay, although every day they did let me know they were working on it. I guess knowing that they were working on it was supposed to be of some consolation.

    « Great location »

    Great staff and very good breakfast. Room was a bit small but expected. The lift was a challenge,very tiny and slow.Top location. Near station and buses. Plenty of restaurants you can walk to. It was only a ten minute walk to catch the big bus which takes you all around london.

    « tourism visit in london »

    the room is narrow the special good stuff in the reception are Tony and pascal and italian lady i do not rememmber her name there is a spot light off in my room it is expensive hotel regarding to the service . the staff generally is good and not bad and helpfull i like them they work in conscious

    « perfecter short stay »

    i stayed in a single room. hotel is quite small. location is good. just two min walk from Earl's Court tube was small but clean and had a balcony. staff was friendly. breakfast is basic as in most London hotels for such price.

  • 1
    « The worst hotel. They caused me a financial loss »

    I stayed in the Boltons Hotel London just for 1 night. And that stay has been the worst experience in business trip in my life. The price for single room was too high 260 GBP per night. The room was small, without a window, but clean. The "nightmare" began when I was going to make check out. A reception guy charged me 269 instead of 260 GBP. When I found it out I asked to reimburse me 9 GBP. What whould a client-oriented hotel employee do in such a situation? He would settle down the matter in the way that would be the most convenient for the customer. But that reception guy (unfortunately I didn't ask his name) refused to cancel the wrong transaction, he preferred to make a new transaction of 260 GBP from my card and make a refund of 269 GBP that meant that 269 GBP were blocked on my card account for 14 days. Despite my request of cancellation of the wrong transaction he blocked 2 amounts on my card account. He was very rude and unpolite, he was shouting "Do not be so silly, it is not a problem, it happens!". So the manipulation with my card and non-authorised transactions caused me a financial loss because of the different exchange rates for payment and refund (my card in another currency not in GBP). I have aplied to the hotel with the claim, for 3 days I have been asking about compensation of the loss caused by the fault of the hotel employee. I have sent the statement of my account showing the loss to the hotel but the hotel management seems to not care about the inconvenience and the loss they have brought to me. Not client-oriented hotel.

    « Wonderful Staff That Doesn't Know The Definition Of Air Conditioning »

    I really liked this hotel. Every person on the staff, from the front desk, to housekeeping, to the dining room, was extremely friendly, helpful, and courteous. The room, a single, was very clean, including the almost new bathroom. I know that the size of rooms and bathrooms in England can be on the smaller size, and this was no exception. Making it worse is my size, which is kind of big. I have no complaints about the size of the room. I survived and liked the cleanliness, and comfy mattress and pillow. What I'll never understand though, is how these great people can look you in the eye and tell you that, as advertised, these rooms are air conditioned. Some rooms may be, because I went to London with friends, and they stayed in rooms that were "Lower Ground", and they found their rooms air conditioned to the other extreme, very cold, and they had to turn the temp up a bit. Another buddy and I had separate rooms on the second floor, and the "air conditioning" was nonexistent. Nothing. I asked the to check it out over and over again, and over and over again I was told that everything was good, and that basically, I was nuts. I wasn't alone. As I said, my buddy was in the next room, and he had no AC. The two couples I saw who were screaming at the front-desk clerk about trying three rooms with no luck regarding air conditioning, also let me know it wasn't me. One positive was that the windows opened, so at night the air from outside was cooling. (I worried about a visit from pigeons though.) Again, I was told that I was wrong by the nicest people. They truly seemed to be interested in helping the customer in just about anything, well, except air conditioning. They did give me a fan to use for the duration of my stay, and because the July weather in London during my stay was relatively cool, that fan sufficed to let me be in the room, and to let me have a decent night's sleep. If you stay here during the summer, you are better off on the lower floors, especially the below ground floors that I was told were cool and comfortable. The neighborhood is very nice, it is very near the Earl's Court tube station, and there are food stores to purchase water and goodies. The breakfast buffet is adequate, and the staff in the dining room went out of their way to make eating there a very nice experience. I really like this hotel, so much so that i do not like the "three" rating I gave it. The hotel is above average, but my rating has to be what it is because it was the air conditioned hotel that really wasn't air conditioned. Oh well.

    « Good room, very good breakfast! »

    My friend and I stayed on the 2nd floor in a twin room June 9th-14th. We had twin beds, the room was a fair size for an old European building with a nice bathroom. It wasn't huge but there was great closet space to put our stuff for our stay and also great that there was an in-room safe. Cleaning was decent and we had no issues at all with noise. You need to ask for face-cloths but after doing so, they were always in our room each day. The breakfast was very good with a lot of good variety and amazing freshly made espresso and cappuccino each day. The girl who works during the week is very sweet and helpful. Check in is a hard stop so if you arrive early you likely won't get in but can leave your luggage so you can go out and explore. The hotel wi-fi is spotty during times when everyone is in their rooms such as in the evening/morning hours. The hotel helped arrange transport to and from the airport as well by private car so that was good to not have to worry about. Overall, we had a good stay at a decent rate and I would recommend the hotel as well as return.

    « Avoid the LG1 room (basement) »

    The lower ground room was so tiny with a terrible wifi connection that practically didn't work. I booked two nights and I had to check out after a night and got a refund for the second day. The next room had a little boy that did not sleep until late in the morning and I had to stay awake as I practically could not sleep. cleaning could be better, I spent the night with a spider in the room.I wanted another room the next day and I was told there were no available rooms so I checked out. That tiny room should be used as a storage or given at a discount to whoever insist on sleeping In it after viewing it.

    « Good breakfast service in a small hotel »

    I stayed here two weeks ago for work. It is conveniently located within a short walk from Earl's Court tube station (Piccadilly, Central, District), and there are loads of similar hotels on the same road. The room is a bit small, but understandable as I assume converted from old Victorian terraces. The breakfast service was very good, with attentive staff and fresh food.

    « An expensive hotel for little comfort »

    I was rather disappointed by my stay at the Best Western Boltons Hotel in London which, in my opinion, was clearly NOT the best hotel. I don't know if the hotel was expensive because it's London, but it was definitely more expensive than the 5-star hotels I usually go to be it in China, Europe and USA. Not only was the price high, the room - which was on the "ground floor" was also very tiny, especially the bathroom. The bed was also very small both in length and width which was an issue for a tall person for me. I was planning on having a good breakfast every morning, but after spending 10£ the first morning, I decided not to go again the following one. While this was a buffet, there was really nothing justifying the price. This may be considered standard or even cheap for London standards though. Lastly, the WiFi was absolutely terrible. t kept switching between my internet and their WiFi which was definitely not convenient. I also had to ask for a new password every single day. The staff, however, were quite friendly and helpful! Unless you have money to spend, I would not necessarily want to recommend this hotel, but it may be a cheap one in that area. I would not be able to tell.

    « Positively surprised »

    We all know London's hotel offer is not the best the world as the rate you normally pay is higher than the level of the product and service you get, but in this case, both service and facilities were very nice. I was assigned a room in the basement which sounded strange when I was told about it upon arrival. Very quiet room and comfortable. Only "negative" thing is that due to my height, fitting under the shower was quite difficult as the bathroom had a vaulted ceiling. Staff was very friendly and helpfull. Locationwise, the subway station (Earls Court) is only 2 minutes walk from the hotel which makes it very convenient if you want to visit the city's main attractions. Definitelly a place I will consider for my next trips to London

    « Unbeatable location »

    We stayed here just for one night, I wish we had been able to stay longer! The staff were all very friendly and welcoming. The room was comfortable (family room - 1 double and 1 single), roomy, a little dark and no view, but you're probably not staying here to spend all your time in the room! We found the room quite hot - the heated towel rail was on in the bathroom and it was a sauna in there - but someone came very quickly to turn it off and it cooled down enough to be comfortable. The location is fabulous, a very short walk to Earls Court tube station on the Piccadilly line, which has step-free options (very handy when you have suitcases) and is a short ride to Heathrow and Central London. I will definitely be back next time I'm in London!

    « Spring in London »

    We stayed in room 207 which wasn't as comfortable as our room at a BW in Paris. The lighting is poor, lacked electrical outlets and the shower head spray was not up to par. The room in general was not up to American standards but we were comfortable and adjusted to the lack of luxuries we are accustomed to. The staff was friendly and we especially impressed with Louie G. He was funny and engaged in conversation with you and was very helpful. He is a genuine person and an asset to the property. Monica who cleaned our room was very gracious and left us special flavored tea bags and took care of our room nicely. The hotel is in an excellent location, 1 block from the tube station, pharmacies, currency exchange businesses, restaurants etc... The tube station was Earls Court, a very convenient station for connecting to other lines. We would consider staying at this location again. Cathy

    « This place is a trap »

    I booked a single room at the Best Western (basically because of the four stars). I received a room on the lower floor...very small and clearly not worth for a four star hotel. The furniture has seen better days and it all feels very old. The table really can not be used...very hard for a tall person to put the legs and knees under the table...completely useless. The Wifi is pretty slow, but usable but not very satisfying. The bed is very soft and uncomfortable for a tall person (besides the fact that the bed is very short). The overall experience is very poor...also the rooms are very clairaudient. Avoid this place...

  • 2
    « Definitely not a 4 star stay »

    Along with 5 other friends we had booked 3 nights stay as we were attending the Chelsea Flower Show. The rooms that we were allocated were on what was described as the lower ground floor but which is actually the basement. One of the rooms was so small that you couldn't actually unpack as there was only a single wardrobe. The wall next to the window was infested with ants and the 2 occupants had to get moved on the second day. The lift is tiny just enough room for 2 and the corridors were narrow and often we were restricted by housekeeping staff with laundry bags etc. The breakfast room is small but the girls that were on duty there were very helpful and cheery. One of the receptionists was extremely rude and would benefit from a "customer care" course. We definitely would not return as it was not what we expected for the amount we paid

    « Comfortable and convenient »

    This is my third summer vacation staying for a week at a time at the Boltons. The rooms are small which is typical for hotels in the Old Victorian row houses in Earles Court but they have been designed to include all the conveniences of a contempoRay hotel. Big plus it has an elevator and air conditioning. The location is do convenient to all that you will need. It's about a three minute walk from theThe Earles Court tube station to the Hotel which means you have access to all your favourite spots in London. Heathrow is on this line also so if your an international traveller this is very convenient access to Londons biggest airport. As you walk from Earles a Court Station you'll immediately notice that all the main service brands are right in the neighbourhood along with great little pubs and restaurants. As a comfort seeking traveller with a preference for a mid priced hotel, I couldn't ask for more.

    « Fine People Throughout !!! »

    First of all, "the people throughout the hotel were the finest". And, the breakfast was superb ! The location couldn't get much better. The elevator was little, but essential. The room was a tad bit small, but very clean and well appointed. The FREE WiFi was in your room and worked well. Essentially, the Boltons was an excellent choice.

    « Little gem in an excellent location »

    The hotel is in a quiet road just of the main road in Earls Court so very close to the tube station, shops and places to eat. Our twin room was on the lower ground, the room was rather small but had everything needed as was fine for the one night, it was spotlessly clean. The staff we very friendly and helpful, with a phone call once settled into the room to check if we needed anything further. When I mentioned the room size when we checked out the receptionist showed me some of the other rooms which were unoccupied at the time which were bigger. We had booked through a hotel agency I got the feeling that if you book direct with the hotel you get the better rooms.

    « Great location near Earl's Court station »

    The hotel has been recently renovated and in nice condition. Apart from the fact that there is a noticeable draft from the window even in mid-May. Considering the bed is next to the window during window this would be very uncomfortable. And unsurprisingly even when you consider this is the country that invented the steam engine getting hot water from shower takes ages. Single room is very small. For example opening a normal suitcase is possible in only one place and there it blocks either bathroom or hallway door. The bed is also very small. I am 180 cm (5 feet 11 inches) and I doubt that anybody taller than me could sleep in it. Loaning a plug adaptor costs more than a new adaptor from a shop. Sadly I found this out when checking out. The info folder tells about the possibility of a lending one and need for a deposit but not that there is a fee for it. Neither did the front desk person lending me the unit. I personally think that not telling prices for services that could be free (I have loaned many things in hotels for no payment including adaptors) is either sign of incompetence or dishonesty. Others, of course, may disagree.

    « Good hotel »

    Good location, only 5 minutes walk to subway station. Impressive on the breakfast, staffs are friendly, rooms are clean but too small, elevator only fits two people without luggage and no fridge in room.

    « Excellent location and good value for money »

    Safe clean and friendly..some of the rooms are quite small, normal for this type of London hotel, but the prices are lowwe than other areas...but its a few steps from Earls Court tube which is rhe gateway to everywhere.

    « great stay »

    *hotel is just renovated, they're still painting the reception. *Very helpful en friendly staff *room was good,small but okay, not much closet space. * I read from an other review about slamming doors and he was right, the doors slam very hard when they close *breakfast was basic but good *great wifi *close to the underground

    « Did what it said on tin »

    Great little hotel just of the main high street in Earl's Court. 10 mins on tube to west end & across the road from a couple of great pubs ( delicious puds) rooms clean & quiet , not huge but we were only sleeping there so didn't matter. Perfect for Kensington museums & Earl's Court. Worth the £98 we paid for a Saturday night & will visit again

    « Good short break hotel in London »

    Good location very close to Earls Court tube station on quiet side road off Earls Court Road. Clean and quiet. Bedroom a good size for this type of London hotel,comfortable bed, bathroom clean and large enough. Good buffet breakfast. Pleasant and helpful staff.

  • 4
    « Quiet back street Hotel »

    Don't let the fact that this Hotel is off the beaten track fool you. It has quality accommodations and is literally 5 minutes walk (or less) from Earl's Court Tube Station. This gives great access to Central London. Walking distance to the Olympia for Conferences. Only gripe: daily renewal of Internet access at front desk.

    « Very good hotel in Earls Court »

    Great stay at the BW Boltons Hotel in London. Very nice hotel and friendly staff. The Hotel is in a good location in Earls Court. Outside steps where being replaced when i arrived but workmen where very helpful and friendly.

    « Small »

    This is not a 4 star hotel. Rooms are very small. Bathroom is small. Restaurant is limited and also small. Limited seating. Buffet breakfast they brought out little portions at a time. So, always running out of food with people waiting. After a day of sightseeing going back to hotel finding no clean towels. Bedroom wasn't serviced until 5 pm. Location good not far from Earl Court train. Internet slow. Staff friendly. Beds very comfortable.

    « Good standard clean hotel »

    Pleasant rooms, that have obviously had a refit recently. The staff were very friendly and it has easy access to all amenities. The Wifi has a strong signal.. There is a small reception area and I believe a bar a t the back

    « Small hotel with small rooms! »

    Although the hotel is located close to the Earls court tube station in a good street, it does have a coupe of negatives in that the rooms are incredibly small and the doors to guest rooms are heavy and bang alot when they are closed! If I were to stay again, I would definitely request a room on an upper level and facing the street, where the windows tend to be larger and the rooms lighter.

    « Best location, lovely staff, comfy room »

    Helpful staff which are always there for you 24 hours. Daily clean room with high security and awesome hotel breakfasts I have ever had! Just 2 minutes on foot from the busy tube station. Good for people who love walking since it takes just a short walk to the central of London.

    « Never heard so many doors slam in all my life. »

    Bang Bang Bang. I've never heard so many doors bang in all my life. I actually laughed at this. If I didn't laugh I would have cried. The rooms in this hotel are small and pokey. Maybe it could be London, but very cramped. Hallways are narrow. The cleaners leave there laundry bags in the hallway during the day whilst they service the rooms. I don't know, but overall I felt like we were staying in a shoe box. Everyday you have to get a new wifi password from the front desk which is also annoying.

    « room size is good enought. »

    The rooms are really nice and clean, perfect for long stay you can fell there like in home. Wonderful staff, very helpful. Location of the hotel good also. Next to Earls court underground station (around 2 min walk).

    « The cleaning was under par »

    Small rooms and the cleaning was not that good. The location is good - close to Earl's Court Underground. A lot of noise in the room as well as blinking detectors in the ceiling - not good for the sleep.

    « Lovely hotel but poor service »

    Unfortunately, central reservations had accidentally cancelled our booking and so this needed to be reinstated upon arrival. The staff left me to do this myself and they were very unfriendly in general. Otherwise, lovely room, great breakfast.

  • 4
    « I like this place very much »

    I have stayed in many hotels and I like this one. It can be expensive depending in which days you choose to stay because of variable room rates, but it is a friendly clean hotel and very conveniently placed. The staff are very pleasant and helpful. Very nice breakfast and coffee is good. It is not a fancy place, the rooms are not very big, but big enough. I have been back (business) many times. They have excellent free broadband.The shower /toilet is clean and works well.

    « Emma »

    Perfect hotel, wonderful stuff. Great location! Next to earls court station ( picadilly lane and district line). Everything what you need you can find in this hotel. Rooms are clean and nice. For sure i will come back.

    « The Suberb place to stay in London! »

    This little hotel has a convenient location just a few minutes from the center of London.. The hotel locates on a peaceful street and right on the neighborhood of a underground station. You can feel a great atmosphere and hospitality from the crew of hotel and the breakfast buffet is delicious and multifaceted. The rooms are very clean and the Wi-Fi works fine and fast all aroud the hotel. Just 10+ for this hotel and its´ crew!!

    « Celebration »

    This was for a family of five the bedroom for the kids was great in the basement but great room very pleased. However, our room was not kept to up to standard not. Bothered that the room was also in the basement it was very untidy sheets and hair on them torn the walls scrubbed needs painting so a bit of TLC is needed location is great. So disappointed that as a western it lets it down.

    « Short stay »

    Very friendly and helpful staff. Nice room, even if it was in the attic. Very clean and well presented. Bathroom small but everything necessary was there and worked. Nice breakfast with food constantly replenished and helpful staff. No bar or lounge.

    « First Experience with a London Hotel »

    This hotel was in older, converted buildings and the room was smaller than I expected. We required two beds and there were two beds: a queen and a single bed, with a desk and desk chair, wardrobe and two small bedside tables and a suitcase stand. There was almost no room to walk around. The bathroom was small, but new fixtures. The beds were not very comfortable for me. This is my first London hotel chosen for more reasonable rates, so this may be standard for this price range. The towels were very nice. Did not pay to eat breakfast here. Internet was adequate, but needed a new code daily. The location was easily accessible to Earl's Court Tube Station and the trip from Heathrow was very easy. There were a few restaurants in the area around the tube station, but we were mostly out in other places. I found it difficult to know what hotel to chose that didn't cost an arm and leg that was close to the tube and this fit that bill. I di not want to pay a lot more for a hotel room and this worked well for our stay.

    « One of the best »

    If you like Best Westerns and your going to London you wont do any better than this hotel. Great Location, great staff I really enjoyed our stay here. It is within easy reach of everywhere by tube and is only about a 100m from the tube station.

    « Great overall experience »

    This hotel is greatly located as others have mentioned. The interior is great, modern. The room is nicely furnished, has all necessary things, safe working etc. The best part is the breakfast: rich, wide variety of cold and hot food, nicely prepped, high quality and with a cheerful English server. The other great part is the bathroom: very high quality, immaculate experience. The bedroom size is rather small, I stayed for 1 night as a single traveller, but would find it small for longer stays. Funny but they have a special, call them directly and get 10% off, tried, works.

    « Recommended »

    3 night stay was perfect, good sized room, quiet and well thought out, and appreciated being able to open the window, good breakfast, lovely staff, very short walk to tube and Piccadilly line and so reasonable I shall return. We wanted to leave the staff a tip but there was no box at reception.

    « Needs an overall! »

    I stayed for one night as over in London for work. Even though the hotel was quite empty, and even the staff aknowledged that, I was given a room the size of a shoebox. Nevertheless it was cheerfully furnished , however the carpet was badly stained which made me wary about being barefooted and the net curtains pretty dirty. The bathroom was tiny but had all the necessary bits , though it was impossible to wash ones face as the design of the tall arched tap did not allow for a face to be washed above the sink. The floor of the tiny bathroom also in serious need for a revamp!...The staff were friendly and accomodating but the breakfast a little too simple. I got the room on a special offer so a bit cheaper than usual price and it certainly would not be worth the full price. It did the job but lacks character.

  • 5
    « Loved it. »

    Just checked out of the hotel. Me and my partner spent 3 nights here and although the rooms are small the service is fantastic. Our room was cleaned daily to a high standard. The dark haired receptionist was beyond helpful with anything we needed. (Sorry I can't remember her name) the blonde receptionist was a little grumpy but maybe it was from working night shifts. The breakfast was really nice with plenty of choice. Overall we had a fantastic time in London the hotel was close to everywhere we wanted to go. We will definitely be back.

    « Great location »

    Fantastic location near Earls Court Tube with m and s Simply Food on the corner. I was given a good size room which looked recently refurbished, the bathroom was smashing. I didn't have breakfast at the hotel so can't comment on that but overall this was fine for a nights stay.

    « A bit worn but definitely worth it »

    As others have noted, the hotel is a bit weatherbeaten (it reminds me of the sort of modest hotel my aunt would have stayed in when coming to London for a weekend from Poole for a few days of theatre). But for the price, everything is there (except for a minibar in the room) and the continental breakfast was well worth the 6,50 pounds. The location is perfect, a block from Earls Court Tube and the 74 Bus which runs between Marble Arch and Putney (going by Knightsbridge, the South Kensington Museums and Pimlico)


    This was just a 1 night stay, I did not even have breakfast. I can only comment on the reception and physical condition of the place. The location is excellent, less than 100 metres from Earls Court tube, with easy access to vast parts of London and plentiful local facilities. The reception staff were very helpful and efficient. The reception area was well looked after and reasonably sized to cope with a rush of check ins or outs. Everything in the bedroom was comfortable, to a good standard and well maintained. It was however way too small to have been adequate for a couple with luggage or for longer stays.

    « Bijoux but brilliant!! »

    Great little hotel. Absolutely fantastic staff. The receptionist Ieva was exceptional, a credit to the hotel. Room was bijoux, but very clean, the bed was so comfy. It was in an ideal location. A 3 minute walk if that from the underground station. Great breakfast in the morning. Will use this as a base every time I come to London!!

    « Good price / quality »

    London is expensive, so a room with breakfast for 100€ a night is a pretty good deal. The room and hotel was fine, but the mattress was terrible. They obviously are making improvements to the place, but the bed that feels more like a hammock is not acceptable.

    « Great -Top »

    They arrange everything i need for me and for my both child. We stayed on family room and it was clean and everyone was very nice. The breakfast was very complete. The localization of the Hotel is perfect, because we have the underground and Bus stops right in the corner. Many stores and restaurants nearby.

    « Lovely hotel »

    Have stayed here twice now and it's a lovely little hotel located on a surprisingly quiet street just around the corner from Earl's Court. The rooms are very nice, clean and comfortable with a modern decor. Would definitely recommend.

    « Faultless Experiance »

    I would highly recommend this hotel to anyone staying in London. Great location being 2 minutes from the underground. Wonderful staff who really do care. Bedroom large enough and more than sufficient.

    « Second visit: needs work, value diminished »

    We stayed two years ago and loved the place. But this autumn, duct tape on the carpet and broken tile made it feel shabby all over. We had also lucked out with a full bathtub in 2013, and I can tell you that the elbow-unfriendly glass shower cylinder is a pretty poor substitute. ASK if there is any room choice as you check in; the rooms are incredibly varied and bath v. shower, basement v. upstairs may make a huge difference in experience. Is the location divine? Yes. Was it clean and generally pleasant? Yes. (And would I stay again? Absolutely...if guaranteed a tub.) But it is interesting to see it's still being billed as a four-star hotel. It is not and has never been anything other than three-star; please don't pay more than that's worth to you. And it's a weak 3* assuming the flooring is still an issue. It currently offers nothing superior to the nearby Premier Inns.

  • 2
    « Won't be back. Too Warm. Poor Customer Service. »

    I stayed here for just the one night and one was enough. The room was very small, not really an issue since I only really returned to the room to sleep. The main problem was the heat in the room. It was unbearable throughout the night. I played with the air conditioning controls but it didn't get any better. I tried to open the 2 windows but only one would open. When I complained to the front desk staff he admitted that the control in the room didn't have any affect on the cooling. He then said that he was new and didn't know how to fix it. After 10 minutes he called me back to say he had got it working. Finally, the room started to cool. It is simply not acceptable to have air conditioning controls in a room that suggest to the guest that they have control over the temperature in the room when the opposite is the case. There wasn't even a notice to inform guests to contact reception for cooling. I raised this with the front desk when I was checking out and all they offered was a discount the next time I booked. Unacceptable. I won't be back here or to any Best Western hotel in the future and Best Western have been removed from our approved list of hotel providers.

    « Did its job! »

    Arrived to the hotel 1 hour before the usual check in time, and politely got given the key to the room without to issues. Lady at the desk also gave us the wi-fi codes without us having to ask which was great,Very nice, standard room, and as reviews say, very small. The size of the room was never an issue, the room was only to sleep in and room was not a problem for the two of us. Very modern hotel with a powerful shower which was very easy to control and get the right temperature. Had TV in the room with standard channels which also worked fine. Only issue I had with our stay was that the heating/ air conditioning in our room did not work and it was a very hot sleep! However, for a one night stay it was bearable, if we stayed longer it would be something I would ask about to the employees who work there. The hotel also provided good telephone service, a few days before our stay we changed our room arrangement and they sorted it with no problem and free of charge. Location of the hotel is perfect, its situated in Earls Court which has lots of bars, pubs and restaurants nearby, at most a 2 minute walk, as well as Earls Court Station being 2 minute away and a Tesco only a 10 minute walk away. Would stay again as very convinient for our weekend away.

    « No frills »

    Had a 2-night stay here for my sister to explore London before our flight to somewhere else. Very good location, only a few minutes' walk to the right from Earl's Court tube station, which can be easily reached from Heathrow with the Piccadilly line. Very much a no-frills place; tiny lift, tiny room, tiny bathroom. There wasn't much space to stand after opening up two suitcases, the hairdryer gave out a burning smell and the complimentary wifi wasn't very reliable. But we knew we were going to be out most of the time anyway and had only wanted a place relatively near to the city area and without an exorbitant price tag so it worked just fine.

    « Good location .....but very small rooms »

    Stayed at The Boltons for two nights in mid November. On the negative side... The rooms (or at least our room) was probably the smallest hotel room we've ever stayed in London in the past 20 years! It was impossible to sit on the toilet and face forward without coming into contact with the extremely hot radiator/towel rail! The 'hot' breakfast was barely warm - an issue noted by previous guests. On the positive side... The hotel is short walk from Earls Court underground station. There are a number of restaurants, bars and pubs within walking distance. The hotel is very clean. The staff are friendly and extremely helpful. The room décor and appointment is very smart and modem There's free wifi. The acid test - would we stay here again....? Yes - but only with the guarantee of a room of sufficient size that it wouldn't inflict life threatening injuries on a swung cat.

    « OK hotel, but had some issues »

    PROS: Well located, good front office staff and decent rooms. CONS: The air conditioning in the room doesn't work; no tv channels were working; one pillow had blood stains and another hair on it; internet was bad, even if using the internet cable provided on the desk. I give this hotel a 3.5 out of 5 stars.

    « Motel-like, basement rooms, heating problems »

    It's one of those cheap motels located next to the train station, except that this comes with branding. I got a discounted rate, and was shown by room in the basement. If you're out to enjoy a good time in London, this would surely spoil the mood because it's got a motel vibe to it. Heating issues made the rooms intolerably cold during winter, with unresponsive staff who couldn't fix the issue within my 2-day stay.

    « Ridiculous and unnecessary »

    After rejecting the first room offered as there was no natural light I was at first happy with the second room, which was clean and well presented. However it was impractical....... the wardrobe door opened onto the side of the desk rather than into the room, and the tea tray, which had an integrated base for the kettle, had to be placed on the floor in order to reach a power socket - and that meant either under the desk or where it was a trip hazard! The wifi was unreliable and slow - a particular irritation when I wanted to do some work. There is no restaurant in the hotel, but there is an 'in room dining' menu. This was bizarre. Firstly, the prices are misleading, as there is an additional £3 tray charge. However as there is no option other than to have the food in your room they should just integrate this with the prices. Having ordered, the food (a sandwich meal deal) took well over an hour to arrive and was delivered by a motorcycle courier to the bedroom!!! I was also surprised to have to pay him directly having given my credit card details at reception for 'extras' -pointless when there are no 'extras' to be had. To add insult to injury the crisps were missing from the 'deal' in the cardboard box! Breakfast on my first morning was a farce. The breakfast room was full of people waiting at just after 7am - and a harassed girl was trying to lay out the food around us. Strangely the hot food was on display under heat lamps, but without plates or serving utensils. It took until 7.30 before anyone got to be served and by then the hot food was cold and they still hadn't managed to find any butter/spread. I had to leave to get to the office before my tea had arrived. I didn't bother on the second morning (despite having paid for breakfast) and checked out early. Under no circumstances can this be considered a 4 star hotel. That said, the place is very clean and the staff are actually very nice and try to be helpful.

    « Nice hotel, nice location »

    The Bolton's was a very nice, clean hotel located beside Earl's Court a main London tube station making it very easy to travel around the city . It is less than a 15min tube ride to get to many of the main attractions in London. It is also situated in a very nice neighbourhood with many restaurants and shops if your not interested in going into downtown London.

    « A bit dingy »

    Its location is good but the rooms are small and pokey. If the price is right and you just want to put your head down then this could work for you. I wouldn't pay more than £60 personally. The front of house staff were friendly enough.

    « Misleading Property Description, Lousy Hotel »

    I stayed recently at this hotel. They should be censured for false advertising. They have listed themselves as a four star hotel on all of the major distribution sites, and also on this site, but they are not. By their own admission they are a 3 star hotel. I would never have booked with them had I known they were actually a three star property. Second, they call themselves "The Boltons" implication being that they are near or in the Boltons. They are not. They are next door to the Earls Court Tube Station. The prices I paid for my room were 4-star room prices, not 3 star prices. And in truth, everything about the hotel was 3 star. My room was tiny. The double bed was jammed up against the wall on one side. With a suitcase on the suitcase rack in the small space between door and bed on the other side, it was not possible to open the door all the way. There is no fridge in the room or minibar. The TV was small. The internet service, though free, was of very poor quality--weak signal, slow, and many dropouts. Front desk "service" is non-existent. The bathroom was small and not functional?there was no counter space to speak of to put toiletries, so they either went on the loo lid or under the avant-garde round sink bowl. The quality of room cleaning was the only positive, as the cleaning staff did a pretty good job, though the room's general cleanliness was not perfect, this was more that some of the installations were less than pristine. Overall, for the money, the hotel was very poor value indeed. For the apparent dishonesty in their star rating, I see a deliberate attempt to mislead consumers. Avoid this place.

  • 3
    « Well Located »

    This hotel is well located on a quite street just round the corner from the tube and a host of restaurants, shops coffee houses. Good base for shopping trips. Other than that, the hotel is basic, clean and the staff friendly. I would not want to spent too much time in the hotel but good as a base and somewhere to crash in the evening.

    « Stay Somewhere Else »

    The "shoebox" sized room was pricey, uncomfortable but surprisingly clean. The hotel's management non-caring attitude towards their guests and staff soured our stay at this particular property. Being locked out of our room late Friday night due to a faulty lock mechanism, the inexperienced staff member was unable to contact management to mutually rectify the situation. When finally addressed with the manager" Laura", three days later, she didn't seem to care responding "these things happen". 50% refund of a one night stay was painfully negotiated as compensation.......TOTALLY UNACCEPTABLE. Oh, forgot to mention, no ice machine or refrigerators in your room to keep your beverages cold. Do yourself a favour and stay somewhere else.

    « Good hotel near Earl's Court »

    I stayed at the Best Western hotel for three nights and can't find much to complain about. The hotel is located in a lovely neighbourhood and very close to Earl's Court underground station. My room was quite small but very tidy. For only one person it was just right. For two guests it would have been a bit cramped. The breakfast was very tasty and the staff was really friendly and helpful. All in all, I can recommend staying at this hotel.

    « Very good value in great position »

    Very clean, affordable and very near Earls Court station. Wifi worked, shower good, would definitely choose this hotel again. The room was small but it had everything required and the bed was comfortable. A good find and easy to get into central London.

    « Noisy room, brutal bed. »

    We spent 2 nights in room LG16. The room was clean and the staff were friendly. The bed was HORRIBLE. It was brutally soft and was actually on an angle where my feet were higher than my head. This room is located directly under the lobby and the sounds of the wooden stool the receptionist uses woke me up several times as it slid across the tile floor. Further, as people were checking out early in the morning the sounds of them dragging their luggage on the floor also woke me up. Overpriced (though I guess that's the norm for London) and the bathroom was cramped.

    « Not a good stay »

    Kept awake most of the night from street noise, single glazed windows with no catches. Carpets threadbare, room very small and generally this hotel is very tired. Very disappointed and would not stay here again

    « Moldy and Stained »

    Spent 4 nights here end of Sept. Should have moved after first night. Old, peeling paint, moldy bathroom, stained carpet, noisy. Heard car alarms and someone banging around in the trash all night. Horrible breakfast that came with the room. Front desk staff was not friendly at all. Such a small elevator two people and two suitcases didnt fit. Stay somewhere else! There are several within a block much better!

    « Good position,friendly and helpful staff -rooms need refurbishing. »

    We have stayed in Earl's Court many times previously because of it's central location.This boutique hotel offers a great location and friendly and helpful staff and a reasonable breakfast.However,the rooms(which are reasonably sized)do need some refurbishment.This in no way detracted from our stay here and we would look at staying again in the future if some room redecorating is carried out.200 metres to shops and restaurants,300 metres to the Underground.

    « Great staff, poor facilities »

    The positives of the stay were the staff who, without exception were professional and courteous and the location which was central and easily accessible by both road and tube. Unfortunately these were the only positives as the facilities were beyond small. The only elevator was too small for even one normal sized adult with a small suitcase. The room which was £180.00 per night was sold as a double however the only way two people fitted in was if one stay on the bed whilst the other stood in the only free floor space which was at best 1m square. There was nowhere to store a suitcase. Although they provided a desk with a hairdryer there was no mirror, the only mirror outside of the bathroom was at the entrance.The bathroom was so small it was impossible to use the toilet with the door closed. The shower was a corner unit into which an adult could stand but not turn or bend!! The 'double bed' was about 3 inches from the outside wall on one side, consequently the only way to get out in the night was to climb over your sleeping partner or slither to the end of the bed!!! The bed was at least clean however the room walls were dirty and chipped and the carpet needed cleaning. The breakfast, included in the room rate was extremely poor both in quality and environment. the hot buffet was cold, only toaster broken although still used, needs to go back to Dualit as it is making warm bread not toast and room so cramped that people worked around each other like blocks on a rubic cube!! As there wasn't enough crockery diners had to wait whilst the staff hand washed the crockery in what was a very small and dirty kitchen. Overall this hotel was poor value and uncomfortable and should be avoided if at all possible. I would suggest Best Western spend some money on it as it is an extremely poor advertisement for the group.

    « Extremely tight quarters and dirty carpet »

    I didn't have a bad experience overall at this property, but I have been to London many times, and I know lodgings are cramped, but at this hotel it's actually difficult to maneuver one large suitcase. The elevator only fits one person at a time. A purse and one or two shopping bags would work, but no more. It's that tight. The hallway also made it incredibly difficult for me to walk alongside my spinner luggage. The rooms are also very tight, and oddly shaped depending on the location on each floor. However the beds seemed clean and everything provided worked as it should. If you like your mattresses firm, then these beds are not for you. Not comfortable. Could someone have cleaned the carpet? It was stained everywhere. I doubt it was ever vacuumed while I was there, and I was there for several days. The best part was the bathroom, which was clearly upgraded compared to many other similar hotels I've stayed in. The sink however was hard to use because of the way the faucets were built in... so tasks like washing your face become a bit of a hassle. You'll make a mess. There isn't really any housekeeping staff past the afternoon hours, and the person who staffs the front desk has to run up and bring supplies if you need them. The full English breakfast was great and plentiful. Staff was very friendly. I think they really adjusted the breakfast service after all the negative reviews that came in over the past year, because I had a very pleasant experience. The tables accommodate couples, so this is not an easy place to eat at if you have a family. In fact I would not suggest this property at all if you have a family. Try to get a room on the top floor, so you can actually sleep at night. You'll still hear doors being slammed shut along the hallway, but almost all similar hotels have no soundproofing. MOST IMPORTANTLY: You won't be able to check in until 2pm. You won't get a room even if you show up at 1:30pm. It has to be 2pm. They're very strict about this and it's incredibly inconvenient when you've come off an early morning flight. Wifi is fine. Can be quite spotty at times, but it does the job for email and a few minutes on social media. Location is excellent. That whole area has restaurants and shops and grocery stores and the Earl's Court Underground, which is a two minute walk from the hotel.

  • 5
    « Brilliant stay »

    Great location. There was a good breakfast, the staff were friendly and helpful. Rooms were roomy enough (considering it's in London!) and clean. The location would be hard to beat as it's a three minute walk from Earls Court Tube Station, which has wheelchair access, and there are planty of food shops nearby. We have already recommended this hotel to friends.

    « family vacation »

    The hotel location is very good--close to tube station and restaurants. The room was always clean. We were in a family room that was supposed to have a king-sized bed and a twin. The "king-sized" bed was a queen-sized bed which was fine except that it was uncomfortable as it sagged in the middle. We also had to ask everyday for hand towels. The bath towels were quite large which was nice. The bathroom cups were plastic disposable but we had to ask for new each day. The lobby really could use an update; even just new chairs would help.

    « Good location tiny but comfortable room »

    I stayed for one night whilst in business in London. The hotel is ideally located for Earls Court Tube station. It was probably the smallest hotel room I have ever stayed in but then it was a single room. The room was very clean and had a fantastic bathroom with a great shower albeit about the size of your average wardrobe. The bed was very comfy and I slept well. Not bad for £84 given the location. Had a cracking meal in the pub opposite the station this I can recommend

    « Disappointed »

    The hotel is in a very good location. The tube station is just a short walk away. The breakfasts were good and there was lots of variety. I was disappointed with the room we stayed in. The size of the room should have been a single not a double. It was just too small for two people with luggage. The cleanliness was not as I had hoped. We booked this stay well in advance of our arrival and were committed to staying there when we arrived in London. I would not stay here again.

    « Great Location, Poor Customer Service »

    Right I will start with the POSITIVE(s) and that is the location. The hotel is located just around the corner from Earls Court Tube Station and the surrounding area is littered with restaurants, pubs and shops. The hotel is clean! Now onto the NEGATIVE(s)...We booked the hotel via Best Western in July and the reason for the stay was to celebrate a Wedding Anniversary. I asked if the hotel could do anything and it was suggested a room upgrade or generally something nice. This was never adhered to or even mentioned. I had written proof of this and the receptionist wasn't bothered. As we walked up the stairs nearly everyone had brown tape on them due them being that threadbare. Our room was 205 and when we first entered I thought I had got the broom cupboard. The room was very small and that small we only had one bedside table as the bed was pushed up against the wall. The wardrobe door wouldn't open properly due to the main door mechanism. To walk around the remaining side of the bed you had to sidestep due to it being that close to the desk. When we went down for breakfast and were asked what room we where in I jokingly said, "The broom cupboard on the second floor" The girl then said, "That will be room 205 then!!" Breakfast is served in a very small room and the food is very cold and not much of a selection. After a call to Best Western we were moved to another room on our second night which was a lot bigger and we had no complaints with that room. The staff on reception are very ignorant, they never smile and never acknowledge people, they never even Thanked us as we left.


Getting to the hotel ...

All directions
·From: M4. Follow road to A4 signposted for central London. Turn right at the sign for Earls Court into Earls Court Road A3220. Drive past Earls Court Tube station. Take next right onto Penywern Road. Best Western Boltons Hotel London Kensington is situated 20 yards on the left.