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Liverpool Aigburth Hotel, Sure Hotel Collection by BW, Liverpool

3 Aigburth Drive, L17 3AA, Liverpool, Great Britain - See on a map
Liverpool Aigburth Hotel, Sure Hotel Collection by BW - Liverpool Aigburth Hotel, Sure Hotel Collection by Best Western The Liverpool Aigburth Hotel, Sure Hotel Collection by BW is ideally located in the center of Liverpool. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Once a wealthy cotton merchant's home, Liverpool Aigburth Hotel, Sure Hotel Collection by Best Western exudes period charm and sophistication. The hotel overlooks the magnificent green oasis of Sefton Park – with its tranquil boating lake, classical statues and restored Palm House – yet is only 2 miles from the buzzing restaurants, culture and nightlife of Liverpool city center. You'll be spoilt for choice for things to do in this vibrant, cosmopolitan city, whether you're sipping cocktails in a swanky bar on Albert Dock, shopping for designer clothes at Liverpool One or following in the legendary footsteps of The Beatles. You don't even have to step far from the hotel to find activities. Go for a morning stroll or jog around Sefton Park, or enjoy a drink in one of the bohemian pubs and restaurants of the Lark Lane district. For business travellers to the city, we offer free parking, superfast Wi-Fi and a restful night's sleep in one of our 41 cosy bedrooms. All our rooms have comfortable mattresses, crisp white linen sheets and plump pillows, as well as high-end toiletries and 24-hour room service. Some of our more luxurious rooms boast large Edwardian windows and four-poster beds draped in delicate fabrics. Away from your room, there are several guest lounges and a conservatory restaurant where you can relax and catch up with the day's events.

Sure Hotel Collection

Liverpool Aigburth Hotel, by BW

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Hotel advantages

  • Catering Services
    Catering Services
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 684 guest reviews
NOTE ISSUED
Excellent
300
Very Good
180
Average
86
Poor
57
Terrible
61
REFER TO NOTICE
Business Business
96
Couples Couples
291
Family Family
156
Friends getaway Friends getaway
74
Solo travel Solo travel
18
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Mates wedding celebration"

4
David0ff82, Liverpool, United Kingdom 23/05/2020

Was here with my partner and parents June 2019 for a friends wedding party in the evening they'd already married abroad and decided to have a celebration here. I myself had actually stayed at the hotel many years ago for New Years 2001/2 when it was called the Alecia, obviously its changed a lot since then. The room were the party was held was done out lovely and everyone seemed to have a good time. Bar staff were friendly too.

"Wonderful Customer Service"

5
Brenda675, Bury, United Kingdom 27/04/2020

I had a one night stay booked for a short sightseeing trip to Liverpool. Unfortunately I received notification of a hospital appoint which coincided with the trip. I rang to cancel but was told initially that as it was prepaid I was not entitled to refund. However, I was asked to call back later and was told that they would put my money on 'hold' until I could rearrange. Shortly after this conversation the lockdown occurred and I was amazed to receive a full refund. Such a company deserves loyalty and as soon as times allow I will rebook. Thank you Hallmark

"such a delight little hotel"

4
User 18/03/2020

the girls are always extremely helpful, sweet, and polite. ive stayed here a few times to visit my sister and they are always super attentive. my shower wasnt working and they had the fixer man straight round, moved me to a nicer room immediatley, so even when my partner came to visit after work i had a nice little room upgrade! its good for parking plus a nice view of sefton park from the window and beautiful to walk around if you dont want to be write in the city!

"Overnight stay for wedding at The Palm House"

4
getawaymenorca, Flintshire, United Kingdom 10/02/2020

Stayed for one night. Staff on reception were lovely and very pleasant, room was okay but in need of some updating and attention no toilet rolls but this was soon sorted. Room very cramped but enough for us to get ready in. Bed was comfy and bedding duvet and pillows clean , towels were pretty good quality. Toilet and shower clean although toilet cistern took ages to refill which was a bit of a pain in the night. On the whole we had a good nights sleep. Breakfast room was lovely and food excellent, Can't fault any of the staff in any way have stayed in 5 star hotels and the staff hav'nt been as great as here Thank you all x

"Poor"

1
User 09/02/2020

On arrival had to wait 10 mins then go in search for someone to book us in. The lady was in the bar chatting. We asked about restaurant and she explained that it was closed- we thought this was perhaps due to a private event but no it was closed throughout January. Nowhere was this advertised on the site. Altho lift to floor - there were several up and down stairs to get to room. Room was gloomy, bed small and mattress old and lumpy. Sheets did not fit. It wasn't that clean and toilet was filthy. We asked for a different room/upgrade but after 10 mins were told fully booked due to LFC V MAN U in 2 days. Car park and lack of guests suggested otherwise. Partner went to use shower but it was scalding hot and couldn't be adjusted. On reporting this were told you could have shower in a different room! We left after 2 nights (had booked for 3 ) and headed for premier inn. Finally - (probably not a lot hotel staff could do about it even if they wanted to tho I doubt they cared) it wasn't great to have to enter and exit through the main door enveloped in smoke from a chain smoking 'guest'? - he appeared to be there for the full 2 days.

seftonparkmanagement, General Manager at Hallmark Hotel Liverpool Sefton Park, responded to this review
Dear magse829, I sincerely apologise that you were left disappointed with your stay recently, We take pride in our service and offering here at the hotel and am sorry that on this occasion it would appear that the high standards we set for ourselves has not been achieved. I am aware that we were unable to fix your shower when you brought the issue to our attention and am sorry that due to occupancy we were not able to give you an alternative room, Whilst I cannot retrospectively fix the issues i hope that you will be able to see that your experience was an exception and would return again in the future so that we could regain your confidence, Kind regards, Jamie Morris

"One Night Stay"

4
User 03/02/2020

Staff extremely friendly, room was very nice and a good size. Very pleased with our stay especially after reading some of the negative reviews on here, would definitely stay here again. Great location on sefton park and near Lark Lane.

seftonparkmanagement, Manager at Hallmark Hotel Liverpool Sefton Park, responded to this review
Dear Conor B, Thank you for taking the time to review your recent stay, It is always good to hear when a guest has enjoyed their visit and particularly when our staff attentiveness is mentioned, Hopefully your trip will not be a one-off and we can welcome you back again, Kind regards, Jamie Morris

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