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Heywood House Hotel, BW Signature Collection, Liverpool

4.5/5  - basé sur 1935 notations.
11 Fenwick Street, L2 7LS, Liverpool, Great Britain - See map
Heywood House Hotel, BW Signature Collection - Heywood House Hotel, BW Signature Collection The Heywood House Hotel, BW Signature Collection is ideally located in the center of Liverpool. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Built on the site of Liverpools first bank, the lovingly-restored Heywood House Hotel, BW Signature Collection combines original style with modern luxury. Just a stones throw from James Street station in the thriving business quarter, our 4-star boutique accommodation offers a comfortable base for exploring the sights and sounds of one of the most vibrant cities in the UK. Here, 35 individually-designed rooms are all equipped with air conditioning and Hypnos beds, while our luxurious balcony rooms have outdoor areas with seating and decking. Fan of The Beatles? The Cavern Club is only a five-minute walk away, while The Beatles Story museum is also nearby, amid the bustling bars and restaurants of Albert Dock. If you're a shopaholic, you'll love the trendsetting style of Liverpool One, while sports fans can soak up the atmosphere at some of the most iconic venues in the country, whether you're having a flutter at Aintree or cheering on your team at Anfield.

Best Western Plus

Heywood House Hotel, BW Signature Collection

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Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1939 guest reviews
NOTE ISSUED
Excellent
1138
Very Good
594
Average
155
Poor
37
Terrible
15
REFER TO NOTICE
Business Business
159
Couples Couples
1169
Family Family
160
Friends getaway Friends getaway
235
Solo travel Solo travel
65
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice but NO internet in room 207 for 4 days!!"

4
14/10/2018

Lovely boutique hotel w nice location. Friendly staff. But, and this is a big but, i could not get the internet ro work despite repeated calls to front desk n even taking my computer down to them. The latter got me online as long as I was in the lobby. Maybe it was just my room! :(

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Lisa. We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed and our staff friendly as this is something extremely important to us here at Heywood. In regards to the WiFi we can only apologise for this and we have arranged for our internet provider to come out and test the connectivity across all of our rooms to prevent an instance like this from happening again. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Hidden gem in Liverpool "

5
14/10/2018

Excellently located boutique hotel in Liverpool centre. We utilised a gift voucher for this booking and just had to pay £20 for it being a Friday night. The room was nicely decorated, clean and with everything you needed for an overnight stay. Large bathroom with a good shower. We also got 20% off our evening meal at The Alchemist round the corner booking the table through the hotel, we just had to remind The Alchemist. Also got good instructions on where to park which is only a few minutes walk into Liverpool one and a discount voucher, unfortunately this didn't work but that was a Q-park issue. Polite staff at reception. Would definitely stay again for a Liverpool stay.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Sarah. We are so pleased to hear that you enjoyed your stay here with us and that you found our central location perfect for what you needed and our rooms to be nicely decorated, clean, with a large bathroom, good shower and everything needed for an overnight stay. We apologise for the inconvenience caused by the car parking voucher not working but we do appreciate you understanding that this was Q-Park's issue and not ours directly. We are also extremely pleased to hear that you found our staff polite as here at Heywood we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the near future. Kind Regards. Rob.

"Great! "

5
11/10/2018

Stayed here for one night for work. The room was large, clean and comfortable and in a great location. The staff were really friendly and helpful. We really enjoyed staying here and would definitely stay here again.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Emma. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms large, clean and comfortable and our location perfect for what you needed. We are also pleased to hear that you found our staff to be friendly and helpful as this is something that is extremely important to us here at Heywood House and we pride ourselves on delivering exceptional customer service. We value each and every one of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Wonderful Liverpool Hotel"

5
10/10/2018

My wife and had a regretably short stay at Heywood House Hotel in Liverpool. We could not have been more pleased with so many aspects. The rooms were spacious, clean and well appointed. We were fortunate to have a "plush double" with balcony. Before leaving we asked to view a standard room for future visits. This was also spacious clean and well appointed. But best praise must go to the staff who are extremely good. Courteous, patient, articulate and very very helpful. The hotel does not have a bar or restaurant facilities but it is right in the centre of the city tourist area and surrounded by all kinds of restaurants. Anyone wanting a centrally located clean and reasonably priced hotel need look no further. Heywood House is an excellent choice. Thank you to Rob and James.

HeywoodHH, General Manager at Heywood House Hotel, responded to this review
Dear Robert. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms spacious, clean and well appointed. We are also pleased to hear that you found our staff to be courteous, patient, articulate and very helpful as this is something that is extremely important to us here at Heywood House and we pride ourselves on delivering exceptional customer service. We value each and every one of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Sarah.

"The perfect location"

4
07/10/2018

The best thing about this hotel is it's location, within walking distance of almost everywhere one would wish to go on a quick visit to Liverpool. Ideal for a weekend break. The rooms are small but very well equipped and thoughtfully designed to ensure a comfortable night's stay. Staff are friendly, unobtrusive and helpful. The absence of breakfast is a disadvantage, and the places close by that serve breakfast tend to be expensive. Otherwise ideal in most respects.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Neville. We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed and our rooms well equipped and comfortable. We are also pleased to hear that you found our staff friendly, unobtrusive and helpful as this is something extremely important to us here at Heywood House. In regards to breakfast, we do have a partnership with the Alchemist next door which during the breakfast hours is accessible through our adjoining door in which we offer a full English breakfast with either a tea or a coffee and a juice. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Great hotel"

5
28/09/2018

Stayed for 1 night. Didn't expect much for the £47 i paid but was pleasantly surprised. Good sized rooms with tea/coffee making facilities, comfortable beds and extremely well decorated large bathroom. Staff were really helpful and very friendly. Would definitely go back there

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Stephen. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms to be a good size, our beds comfortable and our bathrooms extremely well decorated. We are also pleased to hear that you found our staff to be helpful and very friendly as this is something that is extremely important to us here at Heywood House. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Great location but hotel is tired"

2
24/09/2018

My husband and I just spent three nights at this hotel. Overall we were very disappointed, based on the room rate that we were paying for two of the three nights (paid 576 pounds per night! for two of the nights). My first thought when we walked in the lobby was ‘buyer beware'. When we questioned the pre-paid rate, after walking into the hotel, everything was attributed to the soccer game at Anfield that weekend...even though we booked several months in advance of the schedule. The front office staff are extremely friendly and try to be helpful, but they are under staffed and often hard to reach. The rooms are ‘tired' and amenities are scarce. We believe there are better places to stay, at his price, in Liverpool.

"Comfortable and clean and great location"

4
21/09/2018

This was my first time to stay here and I found it surprisingly good. Its in a great location for exploring the city and while the rooms and the hotel itself are small it is clean and comfortable and the staff very friendly. The rooms are very well presented and its comfortable and quiet. I'd read some of the reports about noise outside but to be honest I heard nothing. Overall a very enjoyable stay

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear TCT2, thank you for taking the time t o leave feedback on your recent stay with us. I am pleased that you found comfort in your time with us and I hope that we can welcome you back soon. Kind Regards, James

"Short break in Liverpool"

5
21/09/2018

Very well situated, clean and comfortable hotel. Been before and will come back! No breakfast included which is great as there are plenty of great places all round and likewise the availability of great bars to grab a drink nearby! All in all, highly recommend Heywood House.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear ShaCarterAllison, thank you for taking the time to leave a review on our page. I'm pleased to read that you enjoyed all aspects of your stay with us and I thank you also for the recommendation. We hope that we can welcome you back to our city in the future. Kind Regards, James

"Comfortable and great location"

4
18/09/2018

You cannot beat the location of this hotel - right on the doorstep of Liverpool One (for shoppers) and on the edge of the Matthew Street nightlife zone. I knew that breakfast was not included, but it was a shame that the hotel did not have an arrangement with one of the nearby restaurants offering breakfast. It would also help (as no breakfast provided) if there was a fridge in the rooms - just a drinks cabinet to keep some juice in for the morning.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear moorhey, thank you for taking the time to leave feedback on your recent stay with us. I am pleased that you enjoyed your time at the hotel and found our location convenient. We currently work alongside The Alchemist Bar & Restaurant in which we share the building with and guests can opt to include breakfast in their booking. This is a very recent arrangement so I apologise if this wasn't communicated well on your check in. We are also pleased to inform that we have taken on board guest feedback and will eventually be placing mini fridges into our superior rooms. I hope that we can welcome you back in the future to see these improvements implemented. Kind Regards, James

"Liverpool Visit"

5
17/09/2018

Hotel Room was excellent with added bonus of balcony. The only downsides was that there was no onsite breakfast facility or allocated parking near by. The 'Offsite parking' discounted rates available Q car park was a good walk away from the hotel - no joke when you have to take luggage to and fro. The discount should be at least 50% off the parking.

"Liverpool stay"

5
17/09/2018

Great location with clean rooms, friendly and helpful staff.... a really good stay even for a light sleeper!the 40% discount for the car park was a welcome benefit , I will definitely stay at the Heywood again!

"Another amazing stay"

5
17/09/2018

I love staying at this hotel, lovely staff, central location and spacious rooms. I normally stay in October for my birthday every year but due to availability I have had to choose somewhere else. Value for money is amazing, will stay again soon. Thank you :D

"Amazing location"

4
13/09/2018

I couldn't fault much at all - the one minor thing being the WiFi wasn't brilliant in our room but there was still some connection. The staff were friendly and really helpful. The room was a nice size and clean. And I don't think there could be a better location - a short walk either way to the docks or city centre with a lovely selection of restaurants a 2 minute walk away!

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Katie B, thank you for taking the time to leave feedback on your recent stay with us.I am pleased to read that you enjoyed your stay with us and I hope that we can welcome you back in the future. Kind Regards, James

"A very good hotel"

5
12/09/2018

Enjoyed our two night stay at this hotel. The room was very clean and comfortable.The gentleman on reception gave us extra tea and milk for our room, also discount vouchers for a nearby restaurant. He was very helpful. We paid a good price and the hotel is in a good location for looking around Liverpool. We also got discount on our car park charges. I highly recommend staying here.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear 800sophie, thank you for your positive scores and comments on your recent stay with us. I am pleased to read that you enjoyed all aspects of your stay with us, so much so that we receive your recommendation. I also hope that we can welcome you back in the near future. Kind Regards, James

"Heywood House Hotel,. Liverpool"

5
10/09/2018

The hotel gave us all we wanted or needed: a well-decorated, clean room and bathroom with comfortable beds. it was ideally situated for sightseeing in the city and, although so close to the busy dock area, was very quiet. The young people ( 4 different ones ) we encountered at the reception desk were unfailingly friendly and helpful. The only negative thing I would say is that we had trouble controlling the heating/AC. The control pad was situated in a corner of the room near the door where there was no adequate lighting and difficult to see.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Bryan766, thank you for taking the time to let other travelers know of your experience at Heywood House. I'm pleased to read that you enjoyed our convenient location, service and standards. I have forwarded your feedback over to maintenance regarding the AC and I will raise the lighting issue at our next management meeting, so thank you for bringing it to our attention. Kind Regards, James

"August 2018 (beatles Week)"

4
10/09/2018

Nice hotel with friendly helpful reception staff, rooms were clean and well maintained although a little dark for our liking. However we were told a 40% discount would be applied to the car parking charge at Q-Park Hanover St, when we tried to apply the discount card given to us by Heywood House the card was not recognised and we then had a choice to either walk all the way back to the hotel or pay the full parking fee for the two days we had been parked, we chose the latter because we needed to be back home to meet up with family, this spoilt the end of our stay and I would advise anyone else to check at an earlier opportunity (prior to actual departure) to see if the promised discount is actually valid !!!!

"Nice place to stay in the city centre"

5
09/09/2018

The rooms are tidy and comfortable. The only thing I did not like that much was that the window was locked and the air conditioning was on all the time. The guest is not given much choice in this matter.

"Pleasantly surprised "

4
04/09/2018

The hotel itself is very clean. The rooms are spacious too. Definitely worth more per night than what we paid! It's centrally located to the center of town, but not where it's too loud and you can't sleep. The beds are hard, but not so hard that you can't sleep. My husband and I got two twins and just pushed them together. I woke up from some noise my neighbors were making in the night, but I was able to go back to bed shortly after. The walls might have been thin, or we heard the neighbors through the vents, but I am an extremely light sleeper, so take what I say with a grain of salt! The water pressure on the shower is amazing, which can be a problem at many hotels! The reception manager, James, was so friendly. The night reception manager, who was an older gentleman, was very friendly and welcoming, despite the late time we came back to the hotel! Both of them really made us feel welcomed! You also get 20% off at a few restaurants by the hotel due to there not being a restaurant in the hotel. Honestly, I was pleasantly surprised at how clean and well kept the hotel was. My expectations were much lower, due to the price, but I would definitely stay here again!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Sarah. We are so pleased to hear that you enjoyed your stay here with us and that our location, water pressure, cleanliness and room size were all perfect for what you needed. We are also extremely pleased to hear that our staff helped to make you feel welcome and added to your overall experience as delivering exceptional customer service is something that is extremely important to us here at Heywood House. We are disappointed to hear that you were disturbed by noise from one of the surrounding rooms and we apologise for this however our staff do regular walks around the hotel to check for noise as well as various other things in the hope of preventing instances like this. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully seeing you again soon. Kind Regards, Rob.

"Extremely comfy and perfectly located"

5
01/09/2018

The hotel is located perfectly, is clean, well designed, and has several small details that make it a delight to stay in. Hot drinks are complementary, toiletries are great. The internet works fine from a computer. I didn't have breakfast included but there were plenty of places around to get it.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear damabi910312, thank you for taking the time to leave such a positive review. I'm pleased that you enjoyed your stay with us and I hope that we can welcome you back soon. Kind Regards, James

"Nice hotel, but noisy"

2
01/09/2018

Stayed here last night in room 111 The rooms and hotel are lovely, perfect location. The bar next door is a little noisy but is to be expected in a busy city centre. Our issue was different and unsure if it's just that room or weather we where unlucky with the guests upstairs We where woken up several times during the night to the sound off water howling down a drain and the noise of a shower (4am.. 7am.. who showered twice during the night!) The sound off the toilet flushing all night, was starting to wonder weather the room was getting used as a brothel. Very little sleep and a 5 hour drive the following day.

"Excellent stay at Heywood House Hotel"

5
01/09/2018

We drove from London for a couple of nights in Liverpool and had a great stay at this little boutique hotel. It was well located within walking distance of both Albert Dock and the main shopping area.The price of the room was very reasonable and we got a free room upgrade and a bottle of wine too! We were also given a discount voucher for a nearby car park which was very handy. The staff were very helpful and we had a really lovely time so would definitely use this hotel again!

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Jeff A, thank you for taking the time to leave feedback on your recent stay with us. I am pleased that you enjoyed all aspects of your stay with us, so much so that we can expect your return. We look forward to welcoming you back at that time. Kind Regards, James

"Very good location in Liverpool!"

5
01/09/2018

Good location in a good hotel in Liverpool with the right price, very near to the city centre. Room was ok and breakfast in the pub close to the hotel was good. Suggested! The boy and the girl at reception were very king , thank you!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Sframa261208. We are so pleased to hear that you enjoyed your stay here with us and that our location and room were all perfect for what you needed. We are also extremely pleased to hear that our staff were very kind as delivering exceptional customer service is something that is extremely important to us here at Heywood House. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully seeing you again soon. Kind Regards, Rob.