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Heywood House Hotel, BW Signature Collection, Liverpool

4.5/5  - basé sur 1954 notations.
11 Fenwick Street, L2 7LS, Liverpool, Great Britain - See map
Heywood House Hotel, BW Signature Collection - Heywood House Hotel, BW Signature Collection The Heywood House Hotel, BW Signature Collection is ideally located in the center of Liverpool. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Built on the site of Liverpools first bank, the lovingly-restored Heywood House Hotel, BW Signature Collection combines original style with modern luxury. Just a stones throw from James Street station in the thriving business quarter, our 4-star boutique accommodation offers a comfortable base for exploring the sights and sounds of one of the most vibrant cities in the UK. Here, 35 individually-designed rooms are all equipped with air conditioning and Hypnos beds, while our luxurious balcony rooms have outdoor areas with seating and decking. Fan of The Beatles? The Cavern Club is only a five-minute walk away, while The Beatles Story museum is also nearby, amid the bustling bars and restaurants of Albert Dock. If you're a shopaholic, you'll love the trendsetting style of Liverpool One, while sports fans can soak up the atmosphere at some of the most iconic venues in the country, whether you're having a flutter at Aintree or cheering on your team at Anfield.

Best Western Plus

Heywood House Hotel, BW Signature Collection

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Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1955 guest reviews
NOTE ISSUED
Excellent
1146
Very Good
599
Average
157
Poor
38
Terrible
16
REFER TO NOTICE
Business Business
161
Couples Couples
1181
Family Family
162
Friends getaway Friends getaway
236
Solo travel Solo travel
65
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great central hotel"

5
07/12/2018

Great hotel with charming rooms with a modern feel. The bed is very comfy with a good strong shower and the staff are very friendly and helpful. Also make sure you go for breakfast as it is amazing and served in the restaurant next door.

"I wouldn't.."

1
05/12/2018

Stayed in room 308 for mine & my partners anniversary stay & unfortunately it did not live up to expectations. The room was okay to be honest, but the bed & pillows were very uncomfortable, which would make for a bad night sleep but to top it off, we heard deliveries, bottle bin emptying & bin emptying too. We both slept awfully. We had mentioned our anniversary when booking so would of expected something a bit better, especially on a Tuesday night. Very disappointing.

"Not comparable to cost!!"

3
01/12/2018

My son & partner booked this for a catch up weekend for us both as he'd never been to Liverpool. Have to say for an average of £200+ pn we wasn't impressed, rooms not what we would call high quality, no mini fridge, cracks in the wall along ceiling line, bath plug on side of bath instead of in situ. Came back after being out to find the cups we'd used for tea in morning, one had been cleaned the other left on bedside with tea remnant still in it, ice bucket which had been left with a bottle of wine (complimentary) i believe, was still there containing water, and glasses. Not soundproof, could hear next door bar and seagulls!!! On plus side, bed comfortable, power shower good, balcony which is good if you're a smoker and good location for town & Albert Dock Will not be returning, better accommodation available for half the price.

"Good weekend"

4
28/11/2018

Very nice hotel in the centre of Liverpool with good room and en-suite .. only slight negative is if you're a light sleeper there's a busy bar next door but otherwise it's great. Plus 40% reduction at secure car park.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Andy. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel very nice, our location perfect for what you needed and our rooms and en-suites good. In regards to the busy bar next door, being such a centrally located hotel a certain level of noise has to be expected however we are more than happy to pre-assign rooms at the back of the hotel and on a higher floor or to supply ear plugs should the noise disrupt any of our guests. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to Heywood House at some point in the future. Kind Regards, Rob.

"Delightful Hotel"

5
15/11/2018

Excellent reception staff, lovely comfortable room, very quiet despite being city centre. Lovely bar, Alchemist, attached. Excellent value for money. Best parking is Q park, for which you get 40% discount with voucher from hotel.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms lovely and comfortable and our hotel very quiet and excellent value for money. We are also thrilled to hear that you found our staff excellent as here at Heywood we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards. Rob.

"Perfection!"

5
13/11/2018

This trip was wonderful, apart from Liverpool being a great city, the Heywood House Hotel was literally perfect. We checked in in late afternoon and there was Rob on the front desk, telling us everything we need for our stay! I work in hospitality business myself, so I always have high expectations regarding everything - the staff, cleanliness, service - this was the first time I couldn't find even a little thing to complain about! :) The room was amazing, the seat under the window was absolutely perfect, the bathroom was clean and big and bright. Our room wasn't the biggest, but what do you need when you are on a holiday for couple of days? A place to sleep in, right? We basically only slept in the hotel, but it was enough. The TV has multiple English channels (maybe even foreign, but we didn't really care about those), the beds are comfortable, plugs right next to the bed, coffee machine in the room, wardrobe, small fridge, mirrors, bathroom with a bathtub, shower gel, body lotion, shampoo everything at hand, AC/heater which is easy to work with and perfectly fine working wifi. The hotel is straight in the center, 5 mins walk from the Liverpool One Bust Station, 3 mins walk to the Cavern, amazing restaurants/bars around - you can go to the Alchemist for breakfast which is superb or to Manhattan Bar & Grill on the other side for dinner or drinks. Everywhere is amazing staff. I travel a lot but honestly I've never met so many nice people in one place. Everyone is friendly, helpful and above that you can get amazing Beatles experience, because the Cavern and the Grapes are basically corner away. I am planning on taking my mum to Liverpool next year and this hotel will definitely be my first choice.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Kristyna & Igor. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel excellent and our location perfect for what you needed. We are also thrilled to hear that you found our staff friendly and helpful as here at Heywood we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review and for the bottle of wine. We are so pleased that you enjoyed your time here in Liverpool and that we contributed to making your time here as enjoyable as possible. We look forward to your next visit to Liverpool and hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, The whole Heywood House Team.

"Lovley hotel"

4
10/11/2018

The hotel was in a good location within the city centre, 10 mins from liverpool 1. Lovley hotel, clean and modern. Room was a little small but had everything we required. Bed was comfy. Staff were friendly and helpful. And the price was extremley reasonable. Would definatley stay again and recommend.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our beds comfy, our hotel clean and modern, our location perfect for what you needed and our price extremely reasonable. We are also thrilled to hear that you found our staff friendly and helpful as here at Heywood we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards. Rob.

"Good location"

3
10/11/2018

We stayed at Heywood House for one night, the location is great it is close to the docks, Liverpool one shopping centre and all restaurants and bars. The hotel offers a discount on parking at Liverpool one so 24 hours cost us £11.50, we thought this was quite good. The room was nice, cosy but quite dark. The bathroom was actually a wet room, I don't know if every room was like this or if we just happened to be assigned to this room as there was one spare, as this would have been better for those who actually needed it. The toilet had green and brown stains on the seat which I couldn't get off myself.. not nice to see and should have been replaced really. Overall a nice average hotel bed was very comfortable and hotel offered good discounts for nearby restaurants and parking.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms nice and cosy, our discounts good and our location perfect for what you needed. In regards to the wet room, I am sure our staff down in reception would have been more than happy to offer you a room move if you would have preferred a room with a standard cubical shower. We apologise for the stains on the toilet seat and I can ensure you that all of our rooms and bathrooms are thoroughly cleaned by housekeeping however I have reported the issue and we will definitely investigate this further and look into replacing the toilet seat. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Clean, Quiet and a fantastic location"

5
06/11/2018

Spent just one night here a few days ago, using a Smart Box voucher my daughter bought for me as a birthday present. This hotel doesn't look much from the outside, but once over the threshold, it is very pleasant so don't be put off. We asked for a quiet room and were given one on the front of the hotel on the third floor - very quiet, very clean and loads of Tea / Coffee / Chocolate supplies. On stepping out, the main shopping area is about 300 yards up the hill, and the Albert Dock about the same down the hill (Mersey Ferry Terminal). It's about 100 yards from the statue of Queen Dicktoria (That's not a spelling mistake - ask a local.) You can have a breakfast in the adjoining restaurant at a cost of £15 pp. On the other side of the hotel is a bar that opens at 0900 hrs and does a cracking full English for £6.50. No brainer - Less than £10 with orange juice and a cup of tea. When I go back to Liverpool, this will be the first place I'll Look.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel quiet and clean and our location perfect for what you needed. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Long weekend stay"

5
02/11/2018

Great hotel and brilliant location to visit such a great city. We stayed on top floor and had a balcony terrace. Unfortunately it was October but I can image summer evening with a drink in hand would be very nice. Hotel is modern, clean and tidy. Excellent staff and lovely rooms and facilities. If definitely stay there again and would highly recommend

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Mark. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel clean, modern and tidy and our location perfect for what you needed. We are also thrilled to hear that you found our staff excellent as delivering exceptional customer service is something we pride ourselves on here at Heywood. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Great break"

4
02/11/2018

Stayed for two nights, great location, just a few minutes from James st station and the docks, and within easy reach of shops, bars and restaurants. Room well presented, more than big enough and really clean, staff really helpful. Had breakfast both mornings in the alchemist, which is next door (really good!). Had an amazing evening meal at the Heritage, round the corner, amazing tapas bar, superb food, great service and so cheap. Check it out on trip advisor. 3 plates and a bottle of wine £20, + another three plates, perfect for dinner for two. We also had cocktails. If we come back we would stay here again and eat at Heritage again. Great break. Thank you

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Alex. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms well presented, a good size and really clean and our location perfect for what you needed. We are also thrilled to hear that you found our staff really helpful as delivering exceptional customer service is something we pride ourselves on here at Heywood. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Great Hotel with exceptional staff"

5
30/10/2018

The hotel is fantastic, rooms are a good size with everything you need and everywhere is immaculately clean. The location is great, about a 5 minute walk from the Liverpool One shopping area and less than 15 minutes from Lime Street Train station. As good as the hotel is the staff are just amazing, Ellie in particular went above and beyond to help us out when our travel agent messed up. I can't recommend this hotel highly enough.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Keith, We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms clean and a good size our location perfect for what you needed. We are also thrilled to hear that you found our staff amazing as delivering exceptional customer service is something we pride ourselves on here at Heywood and I will make sure I pass on your kind words to Ellie. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob

"Lovely hotel "

5
28/10/2018

This hotel was clean comfortable with friendly helpful staff , in walking distance of museums and places of interest highly recommend we had discount for overnight parking which was a bonus the rooms were modern with tea and coffee making facilities (which I love )

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel clean, comfortable and modern and our location perfect for what you needed. We are also thrilled to hear that you found our staff helpful as this is something extremely important to us here at Heywood House. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards. Rob.

"Good quality accommodation. Central location."

4
28/10/2018

I visited for the weekend 26 & 27 October. Check in staff were very friendly. Room was clean, presented well and the bathroom very nice. I was pleased especially by a separate bath from the shower unit. Very relaxing. We opted for room only as the breakfast deal at the Alchemist didn't really appeal to us. There's loads of cheaper options very close to hotel so don't be put off. WiFi was a little patchy but you can log onto the Alchemist bar as an alternative. (It had a stronger signal at some points). My only criticism was that the Alchemist bar next door is quite noisy till about 1am so that might put some people off at weekends. I'd still recommend this place.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Craig. We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed and our hotel clean, well presented and our en-suite bathrooms very nice. We are also thrilled to hear that you found our staff friendly as this is something extremely important to us here at Heywood House. In regards to the noise from the Alchemist next door, we are more than happy to supply ear plugs if necessary as well as contacting the Alchemist directly if the noise is effecting any of our guests stays. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards. Rob.

"Wish we'd had longer."

4
26/10/2018

Just returned from a one night stay at this lovely hotel. Hotel is in a great location. Our room was a standard double it was a good size, clean and had all we needed for an over night break. The staff were really friendly. We love visiting Liverpool and will definitely stay here if we come again.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Wills76, We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed and our hotel lovely as this is something extremely important to us here at Heywood. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Eleanor

"Breakfast Arrangements Need Reviewing "

5
26/10/2018

We always stay at Haywood House for our short stays. Rooms excellent, staff polite and helpful. However when we checked in this time the receptionist told us that they were now part of a chain and there was an arrangement with the Alchemist restaurant next door for breakfast. We decided to try this and paid £15 each and were given a voucher for the following morning. When we went through to the restaurant (there is a connecting door from the hotel) we were greeted by the staff and seated. The waiter explained the menu and asked if we would like a complimentary glass of water! When we mentioned that we had paid in the hotel we were then told we could only order the first 2 items on the menu full English or veggi equivalent. This was ok for me but my wife only wanted croissants which they didn't have. The embarrassed waiter said he would see what he could do. He came back an said my wife could have some bread instead of the full English and we wouldn't be charged extra! She eventually asked if the American breakfast was an option and this is what she had. There was no benefit to us in paying in advance for a extremely restricted choice. It would have been cheaper to pay for what we ordered. In future we will use Pret A Manger round the corner £10 not £30! Heywood house should seriously review this arrangement as it does not offer value for money for their customers.

"Won't be going back"

2
24/10/2018

First, the room was very comfortable. No complaints at all. but, there is no restaurant. Breakfast is served in the pub next door and that doesn't open until 8am too late for me. I need to be at work by 8:30. One day the pub wasn't even open for breakfast.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Adam. We are so pleased to hear that you found our rooms to be nice and comfortable. We are a room only hotel and are advertised as such. Like you mentioned, we do have a partnership with The Alchemist next door as a way of offering breakfast to our guests and therefore it is them who set the opening times. In regards to the lack of restaurant we have various 20% discount vouchers for near by restaurants including the Manhattan Bar & Grill, Olive and Silkrd all of which are within 5 minutes of our hotel. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. Kind Regards, Rob.

"Nice but NO internet in room 207 for 4 days!!"

4
14/10/2018

Lovely boutique hotel w nice location. Friendly staff. But, and this is a big but, i could not get the internet ro work despite repeated calls to front desk n even taking my computer down to them. The latter got me online as long as I was in the lobby. Maybe it was just my room! :(

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Lisa. We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed and our staff friendly as this is something extremely important to us here at Heywood. In regards to the WiFi we can only apologise for this and we have arranged for our internet provider to come out and test the connectivity across all of our rooms to prevent an instance like this from happening again. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Hidden gem in Liverpool "

5
14/10/2018

Excellently located boutique hotel in Liverpool centre. We utilised a gift voucher for this booking and just had to pay £20 for it being a Friday night. The room was nicely decorated, clean and with everything you needed for an overnight stay. Large bathroom with a good shower. We also got 20% off our evening meal at The Alchemist round the corner booking the table through the hotel, we just had to remind The Alchemist. Also got good instructions on where to park which is only a few minutes walk into Liverpool one and a discount voucher, unfortunately this didn't work but that was a Q-park issue. Polite staff at reception. Would definitely stay again for a Liverpool stay.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Sarah. We are so pleased to hear that you enjoyed your stay here with us and that you found our central location perfect for what you needed and our rooms to be nicely decorated, clean, with a large bathroom, good shower and everything needed for an overnight stay. We apologise for the inconvenience caused by the car parking voucher not working but we do appreciate you understanding that this was Q-Park's issue and not ours directly. We are also extremely pleased to hear that you found our staff polite as here at Heywood we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the near future. Kind Regards. Rob.

"Great! "

5
11/10/2018

Stayed here for one night for work. The room was large, clean and comfortable and in a great location. The staff were really friendly and helpful. We really enjoyed staying here and would definitely stay here again.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Emma. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms large, clean and comfortable and our location perfect for what you needed. We are also pleased to hear that you found our staff to be friendly and helpful as this is something that is extremely important to us here at Heywood House and we pride ourselves on delivering exceptional customer service. We value each and every one of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Wonderful Liverpool Hotel"

5
10/10/2018

My wife and had a regretably short stay at Heywood House Hotel in Liverpool. We could not have been more pleased with so many aspects. The rooms were spacious, clean and well appointed. We were fortunate to have a "plush double" with balcony. Before leaving we asked to view a standard room for future visits. This was also spacious clean and well appointed. But best praise must go to the staff who are extremely good. Courteous, patient, articulate and very very helpful. The hotel does not have a bar or restaurant facilities but it is right in the centre of the city tourist area and surrounded by all kinds of restaurants. Anyone wanting a centrally located clean and reasonably priced hotel need look no further. Heywood House is an excellent choice. Thank you to Rob and James.

HeywoodHH, General Manager at Heywood House Hotel, responded to this review
Dear Robert. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms spacious, clean and well appointed. We are also pleased to hear that you found our staff to be courteous, patient, articulate and very helpful as this is something that is extremely important to us here at Heywood House and we pride ourselves on delivering exceptional customer service. We value each and every one of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Sarah.

"The perfect location"

4
07/10/2018

The best thing about this hotel is it's location, within walking distance of almost everywhere one would wish to go on a quick visit to Liverpool. Ideal for a weekend break. The rooms are small but very well equipped and thoughtfully designed to ensure a comfortable night's stay. Staff are friendly, unobtrusive and helpful. The absence of breakfast is a disadvantage, and the places close by that serve breakfast tend to be expensive. Otherwise ideal in most respects.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Neville. We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed and our rooms well equipped and comfortable. We are also pleased to hear that you found our staff friendly, unobtrusive and helpful as this is something extremely important to us here at Heywood House. In regards to breakfast, we do have a partnership with the Alchemist next door which during the breakfast hours is accessible through our adjoining door in which we offer a full English breakfast with either a tea or a coffee and a juice. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Great hotel"

5
28/09/2018

Stayed for 1 night. Didn't expect much for the £47 i paid but was pleasantly surprised. Good sized rooms with tea/coffee making facilities, comfortable beds and extremely well decorated large bathroom. Staff were really helpful and very friendly. Would definitely go back there

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Stephen. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms to be a good size, our beds comfortable and our bathrooms extremely well decorated. We are also pleased to hear that you found our staff to be helpful and very friendly as this is something that is extremely important to us here at Heywood House. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Great location but hotel is tired"

2
24/09/2018

My husband and I just spent three nights at this hotel. Overall we were very disappointed, based on the room rate that we were paying for two of the three nights (paid 576 pounds per night! for two of the nights). My first thought when we walked in the lobby was ‘buyer beware'. When we questioned the pre-paid rate, after walking into the hotel, everything was attributed to the soccer game at Anfield that weekend...even though we booked several months in advance of the schedule. The front office staff are extremely friendly and try to be helpful, but they are under staffed and often hard to reach. The rooms are ‘tired' and amenities are scarce. We believe there are better places to stay, at his price, in Liverpool.

"Comfortable and clean and great location"

4
21/09/2018

This was my first time to stay here and I found it surprisingly good. Its in a great location for exploring the city and while the rooms and the hotel itself are small it is clean and comfortable and the staff very friendly. The rooms are very well presented and its comfortable and quiet. I'd read some of the reports about noise outside but to be honest I heard nothing. Overall a very enjoyable stay

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear TCT2, thank you for taking the time t o leave feedback on your recent stay with us. I am pleased that you found comfort in your time with us and I hope that we can welcome you back soon. Kind Regards, James

"Short break in Liverpool"

5
21/09/2018

Very well situated, clean and comfortable hotel. Been before and will come back! No breakfast included which is great as there are plenty of great places all round and likewise the availability of great bars to grab a drink nearby! All in all, highly recommend Heywood House.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear ShaCarterAllison, thank you for taking the time to leave a review on our page. I'm pleased to read that you enjoyed all aspects of your stay with us and I thank you also for the recommendation. We hope that we can welcome you back to our city in the future. Kind Regards, James

"Comfortable and great location"

4
18/09/2018

You cannot beat the location of this hotel - right on the doorstep of Liverpool One (for shoppers) and on the edge of the Matthew Street nightlife zone. I knew that breakfast was not included, but it was a shame that the hotel did not have an arrangement with one of the nearby restaurants offering breakfast. It would also help (as no breakfast provided) if there was a fridge in the rooms - just a drinks cabinet to keep some juice in for the morning.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear moorhey, thank you for taking the time to leave feedback on your recent stay with us. I am pleased that you enjoyed your time at the hotel and found our location convenient. We currently work alongside The Alchemist Bar & Restaurant in which we share the building with and guests can opt to include breakfast in their booking. This is a very recent arrangement so I apologise if this wasn't communicated well on your check in. We are also pleased to inform that we have taken on board guest feedback and will eventually be placing mini fridges into our superior rooms. I hope that we can welcome you back in the future to see these improvements implemented. Kind Regards, James

"Liverpool Visit"

5
17/09/2018

Hotel Room was excellent with added bonus of balcony. The only downsides was that there was no onsite breakfast facility or allocated parking near by. The 'Offsite parking' discounted rates available Q car park was a good walk away from the hotel - no joke when you have to take luggage to and fro. The discount should be at least 50% off the parking.

"Liverpool stay"

5
17/09/2018

Great location with clean rooms, friendly and helpful staff.... a really good stay even for a light sleeper!the 40% discount for the car park was a welcome benefit , I will definitely stay at the Heywood again!

"Another amazing stay"

5
17/09/2018

I love staying at this hotel, lovely staff, central location and spacious rooms. I normally stay in October for my birthday every year but due to availability I have had to choose somewhere else. Value for money is amazing, will stay again soon. Thank you :D

"Amazing location"

4
13/09/2018

I couldn't fault much at all - the one minor thing being the WiFi wasn't brilliant in our room but there was still some connection. The staff were friendly and really helpful. The room was a nice size and clean. And I don't think there could be a better location - a short walk either way to the docks or city centre with a lovely selection of restaurants a 2 minute walk away!

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Katie B, thank you for taking the time to leave feedback on your recent stay with us.I am pleased to read that you enjoyed your stay with us and I hope that we can welcome you back in the future. Kind Regards, James

"A very good hotel"

5
12/09/2018

Enjoyed our two night stay at this hotel. The room was very clean and comfortable.The gentleman on reception gave us extra tea and milk for our room, also discount vouchers for a nearby restaurant. He was very helpful. We paid a good price and the hotel is in a good location for looking around Liverpool. We also got discount on our car park charges. I highly recommend staying here.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear 800sophie, thank you for your positive scores and comments on your recent stay with us. I am pleased to read that you enjoyed all aspects of your stay with us, so much so that we receive your recommendation. I also hope that we can welcome you back in the near future. Kind Regards, James

"Heywood House Hotel,. Liverpool"

5
10/09/2018

The hotel gave us all we wanted or needed: a well-decorated, clean room and bathroom with comfortable beds. it was ideally situated for sightseeing in the city and, although so close to the busy dock area, was very quiet. The young people ( 4 different ones ) we encountered at the reception desk were unfailingly friendly and helpful. The only negative thing I would say is that we had trouble controlling the heating/AC. The control pad was situated in a corner of the room near the door where there was no adequate lighting and difficult to see.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Bryan766, thank you for taking the time to let other travelers know of your experience at Heywood House. I'm pleased to read that you enjoyed our convenient location, service and standards. I have forwarded your feedback over to maintenance regarding the AC and I will raise the lighting issue at our next management meeting, so thank you for bringing it to our attention. Kind Regards, James

"August 2018 (beatles Week)"

4
10/09/2018

Nice hotel with friendly helpful reception staff, rooms were clean and well maintained although a little dark for our liking. However we were told a 40% discount would be applied to the car parking charge at Q-Park Hanover St, when we tried to apply the discount card given to us by Heywood House the card was not recognised and we then had a choice to either walk all the way back to the hotel or pay the full parking fee for the two days we had been parked, we chose the latter because we needed to be back home to meet up with family, this spoilt the end of our stay and I would advise anyone else to check at an earlier opportunity (prior to actual departure) to see if the promised discount is actually valid !!!!

"Nice place to stay in the city centre"

5
09/09/2018

The rooms are tidy and comfortable. The only thing I did not like that much was that the window was locked and the air conditioning was on all the time. The guest is not given much choice in this matter.

"Pleasantly surprised "

4
04/09/2018

The hotel itself is very clean. The rooms are spacious too. Definitely worth more per night than what we paid! It's centrally located to the center of town, but not where it's too loud and you can't sleep. The beds are hard, but not so hard that you can't sleep. My husband and I got two twins and just pushed them together. I woke up from some noise my neighbors were making in the night, but I was able to go back to bed shortly after. The walls might have been thin, or we heard the neighbors through the vents, but I am an extremely light sleeper, so take what I say with a grain of salt! The water pressure on the shower is amazing, which can be a problem at many hotels! The reception manager, James, was so friendly. The night reception manager, who was an older gentleman, was very friendly and welcoming, despite the late time we came back to the hotel! Both of them really made us feel welcomed! You also get 20% off at a few restaurants by the hotel due to there not being a restaurant in the hotel. Honestly, I was pleasantly surprised at how clean and well kept the hotel was. My expectations were much lower, due to the price, but I would definitely stay here again!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Sarah. We are so pleased to hear that you enjoyed your stay here with us and that our location, water pressure, cleanliness and room size were all perfect for what you needed. We are also extremely pleased to hear that our staff helped to make you feel welcome and added to your overall experience as delivering exceptional customer service is something that is extremely important to us here at Heywood House. We are disappointed to hear that you were disturbed by noise from one of the surrounding rooms and we apologise for this however our staff do regular walks around the hotel to check for noise as well as various other things in the hope of preventing instances like this. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully seeing you again soon. Kind Regards, Rob.

"Extremely comfy and perfectly located"

5
01/09/2018

The hotel is located perfectly, is clean, well designed, and has several small details that make it a delight to stay in. Hot drinks are complementary, toiletries are great. The internet works fine from a computer. I didn't have breakfast included but there were plenty of places around to get it.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear damabi910312, thank you for taking the time to leave such a positive review. I'm pleased that you enjoyed your stay with us and I hope that we can welcome you back soon. Kind Regards, James

"Nice hotel, but noisy"

2
01/09/2018

Stayed here last night in room 111 The rooms and hotel are lovely, perfect location. The bar next door is a little noisy but is to be expected in a busy city centre. Our issue was different and unsure if it's just that room or weather we where unlucky with the guests upstairs We where woken up several times during the night to the sound off water howling down a drain and the noise of a shower (4am.. 7am.. who showered twice during the night!) The sound off the toilet flushing all night, was starting to wonder weather the room was getting used as a brothel. Very little sleep and a 5 hour drive the following day.

"Excellent stay at Heywood House Hotel"

5
01/09/2018

We drove from London for a couple of nights in Liverpool and had a great stay at this little boutique hotel. It was well located within walking distance of both Albert Dock and the main shopping area.The price of the room was very reasonable and we got a free room upgrade and a bottle of wine too! We were also given a discount voucher for a nearby car park which was very handy. The staff were very helpful and we had a really lovely time so would definitely use this hotel again!

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Jeff A, thank you for taking the time to leave feedback on your recent stay with us. I am pleased that you enjoyed all aspects of your stay with us, so much so that we can expect your return. We look forward to welcoming you back at that time. Kind Regards, James

"Very good location in Liverpool!"

5
01/09/2018

Good location in a good hotel in Liverpool with the right price, very near to the city centre. Room was ok and breakfast in the pub close to the hotel was good. Suggested! The boy and the girl at reception were very king , thank you!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Sframa261208. We are so pleased to hear that you enjoyed your stay here with us and that our location and room were all perfect for what you needed. We are also extremely pleased to hear that our staff were very kind as delivering exceptional customer service is something that is extremely important to us here at Heywood House. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully seeing you again soon. Kind Regards, Rob.