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Heywood House Hotel, BW Signature Collection, Liverpool

11 Fenwick Street, L2 7LS, Liverpool, Great Britain - See on a map
Heywood House Hotel, BW Signature Collection - Heywood House Hotel, BW Signature Collection The Heywood House Hotel, BW Signature Collection is ideally located in the center of Liverpool. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Built on the site of Liverpools first bank, the lovingly-restored Heywood House Hotel, BW Signature Collection combines original style with modern luxury. Just a stones throw from James Street station in the thriving business quarter, our 4-star boutique accommodation offers a comfortable base for exploring the sights and sounds of one of the most vibrant cities in the UK. Here, 35 individually-designed rooms are all equipped with air conditioning and Hypnos beds, while our luxurious balcony rooms have outdoor areas with seating and decking. Fan of The Beatles? The Cavern Club is only a five-minute walk away, while The Beatles Story museum is also nearby, amid the bustling bars and restaurants of Albert Dock. If you're a shopaholic, you'll love the trendsetting style of Liverpool One, while sports fans can soak up the atmosphere at some of the most iconic venues in the country, whether you're having a flutter at Aintree or cheering on your team at Anfield.

BW Signature Collection

Heywood House Hotel

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Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 2013 guest reviews
NOTE ISSUED
Excellent
1178
Very Good
614
Average
162
Poor
41
Terrible
18
REFER TO NOTICE
Business Business
164
Couples Couples
1226
Family Family
166
Friends getaway Friends getaway
240
Solo travel Solo travel
65
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Walked passed the hotel due to scaffolding"

5
Dianne B, Mirfield, United Kingdom 09/07/2019

Ive stayed in a few places in Liverpool but this hotel gets 11 out of 10.Love the secure way to get to your room. Love the location.Love the very friendly staff.The rooms are fantastic with everything you need,Response to Grandtour- there is a switch to turn on the air con.We had a balcony room ok the view was not good but to sit out and enjoy our free bottle of wine.The room had a hairdryer, fridge with 2 bottles of water, 2 cans of pop and 2 kit-kats,ironing board, iron ,safe tea coffee and hot chocolate and biscuits and not forgetting the little rubber duck if you had a bath.This hotel is was so fab did not want to leave.Thanks to all staff for a fantastic time.Cant wait to go to your fab city again soon

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Ms B, Thank you for choosing Heywood House Hotel for your stay in Liverpool and for taking the time to leave us such a kind review! We are delighted to hear your stay was a memorable one. Our hotel security is extremely tight and our staff are committed to ensuring excellent customer service so we are pleased you felt satisfied with this experience. Furthermore, we are glad you felt spoilt with our level of facilities. Though our central location can hinder an extensive view, the hotel is surrounded by ornate architecture and the balconies are a popular and comfortable space for guests to unwind and enjoy Liverpool from a level! Many thanks again for your kind words. We hope to be welcoming you back to Heywood House soon. Kind regards, Iona

"Don't stay here if you want to sleep"

1
User 08/07/2019

Next to 2 bars that play very loud music after midnight. Rooms were too hot and the the bed was like sleeping on the floor. Hard as nails. Staff were lovely but rooms so hot despite air flow?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Grandtour54854655668, thank you for your feedback on your recent stay with us. Due to our very central location, visitors to the hotel can expect some external noises which are totally out of the hotels control, more so on the weekends. We try to regularly liaise with the local council if noise is deemed excessive and the local owners for some improvement but I will certainly forward this feedback for to them for their consideration and I am sorry that you were disturbed by this. We don't often receive negative feedback regarding our beds or air conditioning so I am happy to look into this further for you if you could please email us with your room number to allow us to investigate further. Kind Regards, James Assistant Manager

"Great location and excellent value for money"

5
Jet02449805078, Redcar, United Kingdom 07/07/2019

This hotel was a fantastic place and the location was excellent being situated about a 10-15 minute walk from Albert Dock and about the same into Liverpool 1 as well. The value we paid for what we got was excellent! Staying 2 nights with breakfast included (which was a full English in the alchemist and bloody lovely!) and in a brilliant location in the middle of everything for £180 was excellent! When we come back to Liverpool we will definitely stay again!

HeywoodHH, Guest Relations Manager at Heywood House Hotel, responded to this review
Thank-you for leaving such a kind review, we really do appreciate it! When you visit Liverpool again, make sure you book with us! It was lovely having you and would be a pleasure having you again. Kind Regards, Eleanor

"Great central hotel"

4
803ritianneb, Malta 06/07/2019

We've just returned from our stay in Liverpool where we stayed at this hotel which is perfectly located and walking distance from all activities. The hotel was nice, very clean, rooms had a nice decor and also a good size. Nothing to complain about except would have preferred a slightly wider bed to sleep more comfortably other than that all was perfect during our 3 night stay.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thank-you for leaving such a kind review, we really do appreciate it! Kind Regards, Eleanor

"Hotel"

5
User 30/06/2019

Lovely hotel in a very good location, the staff were friendly and very helpful staff. The breakfast was Fantastic . The hotel is very tastefully decorated and was very clean. Beds comfortable with good bed linen although the pillows slightly too firm.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our beds comfortable, our location perfect for what you needed and our hotel to be lovely and tastefully decorated. We are also thrilled to hear that you found our staff friendly and very helpful as here at Heywood House we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review, we really appreciate it. Kind Regards. Rob.

"Hidden Gem in heart of Liverpool"

4
User 26/06/2019

Great hotel, lovely decor and right in the heart of the city. When we stayed, they were doing work outside and there was a lot of scaffolding but the hotel clearly communicated this with us ahead of our visit. The team are really friendly and will definitely recommend to others if you want to be city centre.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel great, our decor lovely and our location perfect for what you needed. We are also thrilled to hear that you found our staff to be really friendly as here at Heywood House we pride ourselves on delivering exceptional customer service to all of our guests. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review, we really appreciate it. Kind Regards, Rob.

"Great hotel right where the action is"

5
MelbourneScott, Melbourne 24/06/2019

Easy check in and the hotel sent in advance a detailed plan on where to park at W Parking. Probably the best inner city carpark ive seen anywhere in the world . Wide lanes and wide parking bays. The hotel also gave specific details on how to get to the hotel from the car park . Perfect instructions. The hotel is surrounded by great bars and restaurants and great value. We would definitely recommend for other travelers

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thank-you for leaving such a kind review, we really do appreciate it! Kind Regards, Eleanor

"Great hotel"

5
User 13/06/2019

We stayed here last weekend, as locals of the city I can say the location of the hotel is great, Liverpool one is only 5 minutes away and the restaurants and bars nearby make it even better. The rooms are really nice and spacious and we even had a balcony. The beds are really comfy and the staff are really friendly and helpful. Special mention to Chris on the front desk of a night the man is a walking encyclopaedia so if you need help or want to know any information I'm certain he could help you!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Good Morning, Thank-you for your kind review, it means alot! We are really happy that you enjoyed our great location and you liked your spacious room with the balcony. We are also delighted to hear that you thought our staff were polite! I will let Chris know of his special mention too. Kind Regards, Eleanor - Duty Manager

"Great little hotel"

5
357brenp, Nuneaton, United Kingdom 12/06/2019

We stayed for one night and loved it. The room was spacious and decorated in a very modern and high standard. The shower was amazing and we found our room to be very quiet. This hotel is ideally situated as it's only a short walk from the docks, the cavern club and the town centre. We parked in the Liverpool One Q park which was only a short walk from the hotel and cost £11.50 for 24 hours (the hotel give you a voucher for £6 off the total price). We didn't use the restaurant for no other reason than the fact we were up too late so can't comment on the food but we'd definately return to this hotel in the future.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms spacious, quiet, modern and decorated to a high standard. We are also thrilled to hear that you found our showers to be amazing and our location perfect for what you needed. Here at Heywood we value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review, we really appreciate it. Kind Regards, Rob.

"Good position but noisy"

4
j b, lancashire 10/06/2019

Gifted a nights stay here so probably wouldn't have been my choice of hotel, but ideal situation for centre of the city. Room was clean, average size and quality bathroom products along with a couple of basics in the fridge, juice water and chocolate which was a nice touch. Although we didn't have any issues with noise inside the hotel it was noisy in the evening well into the early hours due to its close proximity to a couple of bars. We also had noise issues from some sort of remedial work done on the scaffolding for a good 45 minutes from 5 am in the morning so sleep quality was poor. That said there could possibly be quieter rooms at the rear of the hotel and the scaffolding incident was hopefully a one off. Would I stay here again probably not but that's down to personal taste and what I look for in a hotel,nothing to do with the quality of this hotel.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear JB, Thank you for staying with Heywood House Hotel and for taking the time to leave us a review. We are pleased to see that overall you enjoyed your stay and that you were impressed with the rooms and took a particular liking to our White Company products available to guests. Furthermore we appreciate your acknowledgement of the quality of the hotel. We apologise you felt disturbed by the noise. Due to our central location, sometimes there is inevitably some noise from the street. Was this something you reported to reception? We are more than happy to arrange room moves or use other means to ensure guests have the most comfortable night's stay. Regarding the scaffolding, we appreciate that this may be an inconvenience for some guests so we are committed to ensuring minimum impacts on our guests. Building work is restricted to standard working hours Monday-Friday to assure as little effect on guests as possible and it will only last a few more weeks. We apologise you felt disturbed by this. Many thanks again and we hope to welcome you back to Heywood House soon. Kind regards, Iona

"Short break"

5
Traceyx, Manchester 06/06/2019

Clean and comfortable, friendly staff, fantastic location. Booked with a ‘buy a gift' voucher - no problems at all. Didn't have breakfast at the Alchemist as it seemed quite expensive - lots of good places to eat within a short walking distance. Liverpool is a great city to visit - I would definitely stay at the Heywood House again.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Tracey. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel clean and comfortable, our location fantastic and our staff friendly. We would like to take this opportunity to thank you for taking the time to leave us such a positive review, we really appreciate it. Kind Regards, Rob.

"Good deal, overall very nice"

4
stefaniemk324, Milwaukee, Wisconsin 05/06/2019

The hotel is a little hard to spot with the scaffolding in front but it was all that I expected, and not in a bad way. The room was decent sized and comfortable, bathroom was clean. I appreciated the extra security in having to scan your room card in order to access beyond the lobby. It is very close to the docks and there is a pub right next door with live entertainment so you don't have to venture far to locate food. I don't recall noise being an issue and overall I was very satisfied.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms a decent size and comfortable, our bathrooms clean and our location perfect for what you needed. We would like to take this opportunity to thank you for taking the time to leave us this review, we really appreciate it. Kind Regards, Rob.

"Lovely hotel"

5
Departure10768918431, Belfast, United Kingdom 05/06/2019

Lovely hotel close to shops and the Albert docks , could not fault the hotel , the manhattan bar beside it is a must , food is delicious , staff at the hotel were lovely and very helpful would highly recommend this hotel

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Departure10768918431, thank you for taking the time to leave such positive scores and comments. I am pleased that you enjoyed your stay with us and I hope that we can welcome you back soon. Kind Regards, James

"First impressions disappoint - gets better."

3
stella317, leicestershire 26/05/2019

Scaffolding on the building didn't help, but it's an unimpressive entrance anyway and the lift lobby and staircase don't improve. To our minds, the refurbishment has been reasonable competent but hasn't lifted this hotel above average. Heating and lighting were below par, and furnishings too. A powerless kettle was quickly replaced by the night porter and repaired the next day. This hotel is in a good location, but there are plenty more nearby. Perhaps they have better breakfast facilities in the building than the independent Alchemist that shares the building with Heywood House. Over-rated.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thank you for leaving a review, it means a lot! We are glad you liked our central location and how we are within walking distance of the main attractions. In regards to the scaffolding, we have issued a notice on our website and on other online booking sites regarding this. As the building is grade listed, the council are cleaning and maintaining the original windows and brickwork. We would have been more than happy to resolve this with you if you spoke to us at the desk. Kind Regards, Eleanor

"Central location with 24/7 reception."

3
tjw_10, london 25/05/2019

This hotel is not 4 star-3star and with scaffolding erected when at the hotel this week. -no breakfasts on site and can be very noisy especially at weekends. However good central location for hop on hop off bus and walking distance to the Dockyards and museums

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thank you for leaving a review, it means a lot! We are glad you liked our central location and how we are within walking distance of the main attractions. In regards to the scaffolding, we have issued a notice on our website and on other online booking sites regarding this. As the building is grade listed, the council are cleaning and maintaining the original windows and brickwork. We would have been more than happy to resolve this with you if you spoke to us at the desk. We also do have a restaurant called 'the Alchemist' which serves breakfast from 8am - 1pm (Mon-Fri) and 9am - 1pm (Sat & Sun) attached to the hotel, which you can access to via a door in reception. Kind Regards, Eleanor

"Good Location with Pleasant Staff"

4
MisterCheeky, Surrey, Canada 20/05/2019

My wife and I stayed here for one night (Sat) in early May. Our room faced the rear of the hotel. While it shielded us from the usual street noise, there was significant noise from the live band at the premise next door. While I realize that as a central hotel some noise is to be expected, however the noise was significant and even with earplugs was inconvenient. The hotel location in relation to Liverpool One is excellent and is within easy walking distance. The overall hotel experience was very good. What raises the experience above average is the superb staff. Starting with email correspondence with Rob who provided an exceptional welcome for us. This high level of service continued with both Ellie(sp?) and Iona at reception. Both were very friendly and helpful. All definite assets to the hotel. It was a very nice stay and I would not hesitate to recommend Heywood House or stay here again on any future trips.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are pleased to hear that you enjoyed your stay here with us and that you found your overall experience very good and our location perfect for what you needed. We are also thrilled to hear that you found our staff superb, friendly and helpful as here at Heywood House we pride ourselves on delivering exceptional customer service to all of our guests. I will ensure I pass over your kind words to Rob, Ellie and Iona. We are disappointed to hear that you were disturbed by the noise coming from a neighboring bar, did you report this issue to reception at all? We would have been more than happy to contact the bar directly to try and rectify this issue for you or even look at a room move to one higher up/further away from the noise. We value each and everyone of our guests and we would like to thank you for taking the time to leave this review as we really appreciate all feedback. Kind Regards, Heywood House Hotel.

"No way 4 star its a 2.5 star rip-off"

2
Den S, Kent, United Kingdom 19/05/2019

stayed here last 3 nights, lovely English reception staff. Clean well serviced room, comfy bed, tea & coffee. Unfotunately no bar/restaurant/lounge not even a vending machine to buy a snack or bottle of coke. Only food available was from a local eatery with a £2 delivery charge 2 steaks for £46 to sit and eat on the bed.Massive noise from bar next door till early hours,boom,boom but we couldn't be bothered to complain, Offered breakfast for £30 a day for the two of us down the road, must have been caviar and champagne. Massive management , planning dept and investment mistakes been made here. If advice needed professional advice available. Good location lovely city!

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Mr Smith, thank you for your feedback on your recent stay with us. I am pleased that you found your allocated room to your liking and up to standard. We share the building with The Alchemist Bar & Restaurant which is a very popular UK chain and access to the restaurant can be made via the reception. The information within your review is a £2.00 room service charge and room service is completely at a guests discretion if they do not wish to leave their room and access the restaurant via reception. Alternatively, we are surrounded by many great restaurants all offering different cuisines at various budgets. I'm really sorry about the external noise you encountered also. As a city centre hotel and as noted in your review as a good location, unfortunately we have limited control over what happens outside of the hotel and future visitors to the hotel should expect some degree of external noise as we are in such a central location. As I had asked yesterday when you checked out with myself, during your 3 night stay with us, not once did we receive any information from yourself that your experience with the hotel was being impacted or not up to expectations. Had we received such information we would of course took action and hopefully provided you with a better experience. I appreciate that that you are "not complainers" but this information really helps us perform and grow as a service whilst also providing you with the stay you expect of any hotel. I sincerely hope you can appreciate my comments above and reconsider your review on the hotel considering no opportunity was given to the hotel to resolve your issue for your stay. Kind Regards, James Assistant Manager

"Good for one night on a weekend "

4
YNWATravelBug, Surrey, Canada 17/05/2019

Stayed at the Heywood House on the Saturday night before the Liverpool final match. I imagine most weekends are busy/noisy but this one especially so. Close to the action of town. Lots of great restaurants & bars within walking distance & shopping/Liverpool One is also walking distance away. Staff are very friendly & helpful at the hotel. Iona & Ellie were of great help to us. Room is clean & well set up but this hotel is missing face cloths. Although the windows are doubled up it can still be noisy from nearby restaurants & bars between the customers noise & the emptying of glass collection bins both late at night & early bin pick up in the morning. I wouldn't hesitate to book here again but maybe not on a weekend if quiet at night is what you're after.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms clean and well set up and our location perfect for what you needed. We are also thrilled to hear that you found our staff very friendly and helpful as here at Heywood House we pride ourselves on delivering exceptional customer service, I will pass over your kind words to both Ellie and Iona. We are disappointed to hear that you were disturbed by the noise, being such a centrally located hotel on the weekend of the Liverpool final match a certain level of noise has to be expected. Did you report the issue to reception at all? We would have been more than happy to look at a room move for you or provide you with complimentary ear plugs. We value each and everyone of our guests and we would like to thank you for taking the time to leave this review, we really appreciate all feedback. Kind Regards, Rob.

"Again amazing!"

5
812kristynam, Prague, Czech Republic 16/05/2019

I've stayed in the Heywood House Hotel in November and now we chose it again for our stay. As before it was amazing, Chris from front desk knows literally everything about Liverpool and gave us the best tips. And then for check out we had the chance to speak to Rob again. The level of customer service is really amazing here I am definitely coming again next time I am in Liverpool! Thanks everyone for great stay! :) Tyna

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Kristyna. We are so pleased to hear that you enjoyed your stay here with us and that you found your experience with us equally as amazing as last time you were here. We are thrilled to hear that you found our level of customer service really amazing as here at Heywood House we pride ourselves on delivering exceptional customer service to all of our guests. I will pass over your lovely comments to both Chris and Rob. We would like to take this opportunity to thank you for your repeat custom and for taking the time to leave such a positive review. We really look forward to welcoming you back here to our hotel at some point in the future. Kind Regards, The Whole Heywood House Team.

"Liverpool Beatles tour"

4
User 10/05/2019

Excellent location for our Beatles tour and a Merseyside walkabout without the traffic noise of the main drag. Our room was at the rear of the hotel away from any street noise. While our bar fridge was not functional on arrival the hotel staff attended and repaired it in a timely manner. Just a fuse, was the verdict.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for leaving such a lovely review, we really do appreciate it! Kind Regards, Eleanor

"1 night stay"

5
User 06/05/2019

Hotel is very clean, modern and contemporary and supplied with The White Company toiletries. We stayed in the larger room on the 2nd floor. The reception staff were very pleasant and professional. The hotel is in an ideal location, just a couple of minutes walk from Matthew St and the rooms are just above The Alchemist pub, although if you like a good night sleep you will hear the music from the pub until approx 2am. I would definitely stay here again as it's a lovely hotel and very close to pubs, shops and tourist sites.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Cheryl We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel clean, modern and contemporary and our location perfect for what you needed. We are also thrilled to hear that you found our staff very pleasant and professional as here at Heywood House we pride oursleves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Modern and great location"

4
gordonn277, Glasgow 26/04/2019

Modern and clean hotel situated in a very central part of Liverpool, ideal for many attractions. Great breakfast at the Alchemist restaurant. Appears to be recently upgraded throughout. Only down side is no on site parking.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for leaving such a kind review, we really do appreciate it!

"Birthday stay"

5
lisaanniedylan, Liverpool, United Kingdom 24/04/2019

Just got home from a night at the Heywood house hotel. Absolutley beautiful hotel staff were also amazing, specially James who greeted us on arrival. We came for my partners birthday and had a great time. We booked the mid week offer for 100 for over night stay with 2 course meal and bottle of wine at the manhattan bar and grill. Would highly recommend and we will deffinetly be back soon. Keep doing what your doing

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that found our hotel beautiful and our staff amazing as here at Heywood House we pride ourselves on delivering exceptional customer service. I'll pass your comments over to James. We value each and everyone of our guests and we would like to thank you for taking the time to leave this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Hotel ideally located"

4
Obispofan, Wavre, Belgium 23/04/2019

The hotel is close to the centre and to all activities. The room is small but functional and clean. Beds were a bit small for me (single bed) and the mattress a bit too soft. Bathroom was clean with an Italian shower. The only negative point is the breakfast: only 2 options (Full English Breakfast or Veggie). Choice is very limited for the price paid, especially if you stay more than 1 night. I would therefore not recommend it even if the food was good. I was really expecting a buffet. There are plenty of restaurants close to the hotel where you can get a good and varied breakfast.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. Thank you for taking the time to leave this review, we really appreciate all feedback and I will pass over your comments about breakfast. We value each and everyone of our guests and we hope we will be able to welcome you back here to Heywood House Hotel at some point in the future. Kind Regards, Rob.

"Lovely little hotel"

5
LisaG189, Stoke-on-Trent, United Kingdom 22/04/2019

Just had a one night stay, hotel is in a great location and room was surprisingly large! Reception staff were really friendly and helpful. Although we didn't eat the food is provided by the alchemist which is next door and the menu looked great. Nice and peaceful, would recommend!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Lisa. We are thrilled to hear that you enjoyed your stay here with us and that you found our rooms surprisingly large, our hotel nice and peaceful, our location perfect for what you needed and our staff very friendly and helpful as here at Heywood House we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Nice hotel but rather noisy"

4
C8516WVandys, Sheffield, United Kingdom 15/04/2019

Great location for a short break, between the city centre and the Albert Dock. Room was nice and the staff were really friendly and helpful. The only downside was the noise at night. The hotel is above a couple of bars. The noise of the music was no problem; you could hear it but it did not keep us awake. However we were at the back of the hotel and the bin lorries come round in the early hours, so we were disturbed by the bars filling up the bottle bins and then later by the lorries emptying them.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are pleased to hear that you enjoyed your stay here with us and that you found our rooms nice, our location perfect for what you needed and our staff really friendly and helpful as here at Heywood House we pride ourselves on delivering exceptional customer service. We are disappointed to hear about the noise, did you report the issue to reception at all? We would have been more than happy to look at a room move for you. We also have complimentary ear plugs that may have helped with the issue. We would like to take this opportunity to both apologise and to thank you for taking the time to leave this review as we really appreciate all feedback. Kind Regards, Rob.

"A Liverpool experience"

5
David J, Winscombe, United Kingdom 09/04/2019

We found this hotel be accident having never been to Liverpool before. We could not have done better. The hotel is very clean and comfortable. We asked for a quiet room which we got and both of use slept well. It was perfectly situated near all the things we wanted to see. The Albert Dock, the museum of Liverpool, the Cavern Club and the station was very near for our trip to see the Iron Men and Crosby. We has a fabulous time and plan to go back and stay at this hotel which we can recommend completely.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thank-you for leaving such a lovely review, we really do appreciate it! We hope we will see you again soon Kind Regards, Eleanor

"Great hotel and location. Skip the breakfast"

4
User 04/04/2019

The hotel is comfortable and clean and the reception staff are friendly and helpful. It has a great location close to the the station, bars, shops, restaurants- the city centre and Albert Dock. The adjoining bar is pleasant but our breakfast was poor (2/10)

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are pleased to hear that you enjoyed your stay here with us and that you found our hotel comfortable and clean and our location perfect for what you needed. We are also thrilled to hear that you found our reception staff friendly and helpful as here at Heywood House we pride ourselves on delivering exceptional customer service. We are disappointed to hear that you found the breakfast poor and will pass your feedback over to The Alchemist. We value each and everyone of our guests and we would like to thank you for taking the time to leave this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Tired and Noisy "

3
TAL1241, Shropshire, United Kingdom 31/03/2019

Hotel in great location with good size rooms although our room sadly was quite grubby from stained carpets to thick dust on the bathroom skirting boards which leaves you with the feeling that the cleaners do not give much care and attention to what they are doing. Due to the great location you are surrounded by bars , and the noise goes on most of the night and then the street cleaning and bin men start early morning I appreciate their is nothing the hotel can do about this but worth giving this some consideration before booking

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for taking your time to leave your review, we really do appreciate it. As we are a city center location, unfortunately we cannot avoid the noise. You will find this will be similar with most hotels that share our great location. With regards to the bathroom, I really do apologise as this is not up to our standards. Did you contact reception? We would have been more than happy to make this right for you! Kind Regards, Eleanor

"Ideal Location"

5
Conatang, Newcastle upon Tyne, United Kingdom 30/03/2019

Lively boutique style hotel. Warm, friendly welcome. 5 minutes from the Albert Dock. Plenty bars, restaurants and cafes within walking distance. Hotel provides everything you need ans allowed us to leave our bags for a few hours before we were due to get our train. All in all can't fault the place and would recommend.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for your kind review, we really appreciate it! Kind Regards, Eleanor

"Handy Heywood"

4
Alan D, Maidstone, United Kingdom 29/03/2019

Great value hotel convenient to to the heart of Liverpool. Easy access to good bars and restaurants nearby and only a short walk to the LIVERPOOL ONE complex with lots of the usual shops and chain restaurants and bars, with a few unusual ones thrown in too. The hotel itself is quite small but fitted out nicely. I had a balcony overlooking the street which was a bit of fun.The room was well decorated and clean with all the standard amenities. I had breakfast in the Alchemy bar which was very good. The ingredients were good quality. The staff I encountered (receptionist late on the night of arrival and restaurant staff in the morning) were excellent. Very cheerful and friendly. I thought it was all excellent value for money (cost me less than a Premier Inn room only - including the breakfast). My only small criticism would be that the cost of the breakfast at £15 was expensive but these days that seems to be the trend. Highly recommend for a good base to explore the city.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for taking the time to leave such a lovely review, we really appreciate it! We hope you stay with us again soon :) Kind Regards, Eleanor

"Great Hotel"

5
Scenic44787214809, Edinburgh, United Kingdom 28/03/2019

Very comfortable hotel in great position for all amenities close to Albert dock and other attractions if you like shopping it is a short walk to great shopping precinct a shirt distance from the cavern club worth a visit .

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for your kind review, it means alot! We hope you stay with us again soon Kind Regards, Eleanor

"Two visits in one week "

4
KateJRR, Heaton, United Kingdom 23/03/2019

Due to a train cancellation I actually ended up staying at the Heywood twice in one week. Small but pleasant hotel in an incredibly convenient location. Comfortable beds and fantastic showers in both rooms we stayed in. Our first room was at the front of the hotel on the third floor and quite large, the second room was at the back and smaller. Definitely preferred the room at the front as it was quieter and more spacious but both did the job. Only constructive observation was the pressure in the loo in the first room wasn't great but we reported it and I am sure it has been resolved. Nice to see room service from the Alchemist. I visit Liverpool quite frequently and suspect we will stay at the Heywood again as it's our favourite Liverpool hotel to date.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Kate. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel pleasant, our beds comfortable, our showers fantastic and our location perfect for what you needed. In regards to future visits, if you preferred your room on the front of the hotel please do not hesitate to request this when making the booking and we will try our best to accommodate this for you. The pressure in the toilet was reported to our maintenance department who have now rectified the issue, thank you for bringing this to our attention. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to hopefully welcoming you back here to Heywood House at some point in the near future. Kind Regards, Rob.

"Great Room"

5
Wanderer191255, Southport, United Kingdom 19/03/2019

We had a beautiful room with all the essentials including, hair dryer, safe,a little rubber duck to float in your bath and the largest bath towels you will ever find. The hotel has been created from an old bank and many of the original features are on display. Staff were very friendly and there was very little noise from other guests. The hotel does not have a restaurant but food and drink can be ordered from Alchemy which is basically next door. In addition you are in the centre of the city so have unlimited number of restaurants, cafes ,bars and shops to choose from.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Wanderer191255, thank you for taking the time to leave such amazing scores and comments on your recent experience at Heywood House. I am delighted that all services were to your liking and I hope that we are now your number one choice of hotel when returning to the city. Kind Regards, James Assistant Manager

"Fantastic hotel in the heart of Liverpool"

5
User 18/03/2019

Hotel situated in the heart of Liverpool with less than 10minute walk from main car parking facilities which I may add if you tell the hotel that you are parked in QPark this enables you to a discount when leaving which can save you ££ Chris was absolutely amazing after such a mess up through booking.com which wasn't the hotels fault he went above and beyond to beat booking.com prices and upgraded us to the plush double which was so comfortable and the free standing bath was the best feature by far. Literally seconds from main cocktail bars so no need for a taxi. Would definitely recommend to stay here without a doubt!!

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear FarAway24805287612, thank you for taking the time to leave such a great review. It was a pleasure to accommodate you and I am pleased to read that a member of our team assisted you when needed. We hope that we can welcome you back soon. Kind Regards, James

"Fantastic location"

5
happycamper26, belfast 16/03/2019

Hi folks we stayed in this hotel for 4 nights in March could not fault it from the spotless rooms to the friendly staff I would 100% recommend this hotel.the location is fantastic no need for public transport as you can easily walk to shops restaurant's local attractions. Hope this is useful.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms spotless and our location perfect for what you needed. We are also thrilled to hear that you found our staff friendly as here at Heywood House we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Better than average. "

3
KenM543, Shrewsbury, United Kingdom 12/03/2019

My wife and myself spent one Sunday night in room 301. I would class this hotel as good, it's better than average. Easy to find location, just off the docks. The room was clean, the bed was ok, the shower was excellent, one of the best . If you wanted to be really critical I suppose you could be, but overall we enjoyed our stay in this hotel and I certainly would not rule out staying again.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms clean, showers excellent and our location perfect for what you needed. We value each and everyone of our guests and we would like to thank you for taking the time to leave this review. We look forward to hopefully welcoming you back here to Heywood House at some point in the future. Kind Regards, Rob.

"Beautiful & Amazing hidden gem!"

5
User 06/03/2019

I stayed in Liverpool for a little weekend get away with my friends and I had a wonderful time! All of the staff were amazing! So friendly and polite, nothing was too much. We got a free upgrade to one of the balcony rooms too, they were really nice and spacious! We had some robes, slippers and some lovely soaps and smellies from The White Company (one of my favourite shops!) very close to the Albert docks (5 min walk) very close to Liverpool one (also 5 min walk) and not far from Matthew Street & the famous Cavern (5 min walk!) the location is perfect if you are walking around the centre. Me and my friends are already planning to come back.. Thankyou for a great stay!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you and your friends enjoyed your stay here with us and that you found our room amenities excellent, our location perfect for what you needed and that enjoyed your complimentary upgrade. We are also thrilled to hear that you found our staff amazing, friendly and polite as here at Heywood House we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to welcoming you and your friends back here to our hotel at some point in the future. Kind Regards, Rob.

"Great stay, great location"

4
User 03/03/2019

We stayed at Heywood House Hotel for one night in March. Great location, not far (walking roughly 5mins) from Liverpool's famous Matthew Street. Check in was easy, room was lovely - good size and great en-suite. Lovely large bed! Room amenities were good, with coffee machine and fridge. Only minus point for me was the bed was slightly too hard.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Ellen. We are so pleased to hear that you enjoyed your stay here with us and that you found our check in process easy, our rooms lovely and a good size, our en suite great, our beds lovely and large, our amenities good and our location perfect for what you needed. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to hopefully welcoming you back here to Heywood House Hotel at some point in the future. Kind Regards, Rob.

"Loved here"

5
User 28/02/2019

Staff were nice, hotel near everywhere and bar and grills near by for food. Enjoyed staying here..brilliant price too.the decor was nice, secure location too. Staff there 24 hours a day. Would recommend to anyone.

HeywoodHH, General Manager at Heywood House Hotel, responded to this review
Thankyou for taking the time to leave such a kind review, it means alot! We are so happy you liked the location and decor of our hotel! We hope to see you again soon. Kind Regards, Eleanor

"A brilliant find!"

5
User 28/02/2019

The staff very friendly. Check in and check out was fast. The hotel was close to everything and right beside the Alchemist-known for their cocktails (this is where you get your room service from). I would honestly stay here again the rooms were lovely modern decor and clean.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for leaving such a positive review, we really appreciate it! We are so happy you thought our staff were friendly and check in and check out was fast. We are also very happy you liked the room decor! We hope to see you again soon. Kind Regards, Eleanor

"Noise"

2
User 24/02/2019

Very good stay at the Heywood House Hotel was spoilt by the fact that the hotel is next to a bar that has live bands playing until early hours. When the bar empties we heard shouting, fighting,screaming. Then the bottles from the bar were thrown into a bin at the rear of the hotel. Which was a terrible noise in the early hours of the morning. Everything else was excellent, room, staff , breakfast. The only other negative was I got stuck in the lift due to a fault. We then had to climb the stairs to the third floor.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you found our rooms and breakfast excellent. We are also thrilled to hear that you found our staff equally excellent as here at Heywood House we pride ourselves on delivering exceptional customer service. Being such a centrally located hotel a certain level of noise has to be expected but we appreciate this is not ideal. We are in constant talks with our neighboring bars and are trying to reach some kind of agreement to prevent instance like this from happening again however in the meantime we encourage our guests to report any noise to reception so that we can contact the bars directly and get the issue resolved there and then. We could have also looked at a room move to one further away from the noise or supplied you with earplugs to help with the issue. In regards to the lift, we sincerely apologise for this and I can ensure you that this is a rarity for us with the matter being completely out of our hands however we got this issue rectified as quickly as possible. Once again, our apologies. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future where we could pre-assign you one of our quietest rooms. Kind Regards, Rob.

"Lovely hotel in a great location "

5
AliBlun, Cheshire, United Kingdom 24/02/2019

Great deal for a fabulous hotel in the heart of the city. Great location close to the Cavern quarter, Liverpool One and the waterfront. Just around the corner from James Street Railway station. Easy link from Lime St via the underground. Lovely helpful staff and the room was clean and modern. Would definitely stay again for a great city break.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Ali. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms clean and modern and our location perfect for what you needed. We are also thrilled to hear that you found our staff lovely and helpful as here at Heywood House we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Outstanding Hotel and wonderful Staff"

5
User 17/02/2019

I stayed at the Heywood Hotel in Liverpool this weekend and had the most incredible experience. I was upgraded to a plush room which was beautiful and peaceful. The staff at this hotel are very friendly and helpful. Would absolutely stay here again next time I'm in Liverpool. Thank you so much

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for taking the time to leave such a lovely review, it means alot! We would be more than happy to welcome you back at any future point. It was a pleasure giving you our hospitality. Kind Regards, Eleanor The Reception Team

"Boyce's 60th birthday"

5
Angie R, Nottinghamshire, United Kingdom 08/02/2019

This is our second time at this hotel since Nov. Absolutely love it. 5 minutes walk to Liverpool One shopping centre, Albert docks and Cavern club. 4 bars on the street, what more could you want. Hotel staff are friendly, very helpful and the rooms are spotless. A deposit of £50 per room is required on check in, for incidentals. Highly recommended

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for leaving such a kind review, it means a lot! We hope to see you again soon :) Kind Regards, Eleanor The Reception Team

"Lovely boutique hotel in a great location"

4
Tony R, Thornton Cleveleys, United Kingdom 04/02/2019

This hotel us ideally located in the city centre. Rooms fairly small but well designed and decorated. Friendly reception staff and fabulous breakfast in the adjacent Alchemist restaurant. This hotel is at the top end of the Best Westrn brand.. we will undoubtedly stay there again

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Tony. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms well designed and decorated, our breakfast fabulous and our location perfect for what you needed. We are also thrilled to hear that you found our staff friendly as here at Heywood House we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Comfortable and central hotel in attractive old building"

3
Gareth596, London, United Kingdom 31/01/2019

We had a good couple of nights here on a cold January weekend and liked the tasteful conversion of what had apparently been an old bank building. The hotel is a comfortable but modest affair with little to offer apart from its nicely decorated and well-equipped rooms. There is no bar and food is served on the licensed premises next door - we had breakfast in the nearby Liverpool One shopping centre instead on our first morning and at the local Pret A Manger on our second morning. The young reception staff were extremely friendly and helpful and quickly sorted out a minor problem we had with a broken light switch in our room. As others have noted, the area outside can get a bit noisy at nightime but the windows are well soundproofed overall and this didn't trouble us too much. We would go back next time we are in Liverpool.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Gareth. We are so pleased to hear that you enjoyed your stay here with us and that your found our hotel comfortable, nicely decorated and our rooms well-equipped. We are also thrilled to hear that you found our staff extremely friendly and helpful as here at Heywood House we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Noise!"

2
Nigel B, Chester, United Kingdom 20/01/2019

The staff were very friendly; the location of the hotel was great for what we were doing, and the room was very nice, BUT! We were given a room on the 1st floor that turned out to be right above the Alchemist bar. Very, very noisy until 2.00am. This really is unacceptable. I pay for a hotel for somewhere to sleep and this room wasn't cheap! Yes, it was a city centre hotel and i accept some noise but this was not a light background sound. I put some of my own music on but could still here the music from the bar underneath. You should make it known that some rooms suffer from a lot of noise from the bar - by the way for anyone reading this the rooms definitely affected are around 104 - 109. If you are going to be out until 3.00am fine; otherwise stay away. Also, the heating wasn't working in our room. We were brought heaters when we mentioned it. I see from a review below someone else had a heating problem in the past! When checking out mentioned all this to receptionist. Was pleasant enough but doubt anything will be done. If i hadn't pre-paid I'd have refused to pay in full.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Nigel. We are disappointed to hear that you were not impressed with your stay here with us. Due to our city center location a certain level of noise has to be expected however we appreciate that this was in no way acceptable for you and your needs. Did you report this issue at all to reception? We could have contacted the bar directly and got them to turn the music down or moved you rooms to one on a higher floor. We sincerely apologise that your expectations were not met and if you contact us directly we could perhaps discuss this in more detail. We hope that we are able to welcome you back here to Heywood House in the future so that we are able to surpass you expectations and leave a more positive impression that truly reflects what we are all about. Once again, our apologies. Kind Regards, Rob.

"Beatles nostalgia"

5
S2094ZOcarolb, Rotherham, United Kingdom 12/01/2019

The hotel was perfect even better we got a free upgrade to a superior room with balcony. Located in the centre of everything. Just around the corner from the famous Cavern club which was the highlight of the visit. Worth going on s tour bus which informs you of the local history. Very interesting. Loads of Beatles memorabilia around. People very friendly and welcoming.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel perfect and our location ideal for what you needed. We are also thrilled to hear that you were happy with your complimentary upgrade and were able to enjoy Liverpool's exceptional culture and history. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Awesome hotel"

5
Scrappywalker, Cardiff, United Kingdom 12/01/2019

Booked a weekend away for the hubby's birthday and was very impressed with how central it was. Staff very friendly and efficient. Room was very spacious and clean with the usual supply of shower gel, shampoo and body cream supplied. There was also a kettle with a selection of teas, coffee and hot chocolate available. There is an arrangement with the Alchemist next door for breakfast and if you book through the hotel the night before it is £15 per person for a full buffet or you can go there yourself and just pay for what you have. Free wi-if and internet which worked well. Tv in room well placed to watch from the bed. Price for the room was very reasonable. They also have a parking arrangement with Q-Parking which is very close and you get a voucher for 40% off your parking tariff when you leave. Definitely worth staying here.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms clean and spacious, our price very reasonable and our location perfect for what you needed. We are also thrilled to hear that you found our staff very friendly and efficient as here at Heywood House we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Sight seeing"

5
Markautela, Santorini, Greece 11/01/2019

Loved the hotel,great location bang in centre of everything going off,we got an upgrade to a superior balcony room for some reason & wish we were there for more nights,lovely restaurants around the hotel so don't worry about no breakfast ,as they say in Liverpool after touring all day “ITS BEEN A HARD DAYS NIGHT”

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you loved our hotel and found our location perfect for what you needed. We are also thrilled to hear that you were happy with your complimentary upgrade to one of our Superior Balcony rooms. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to Heywood House at some point in the future. Kind Regards, Rob.

"Nothing more than a flop house"

1
godhotels, miami 04/01/2019

The price of this hotel room was grossly inflated due to a football ( soccer) game unbeknownst to me. It was nothing more than a flop house. Would not recommend this poor tired room. Couldn't wait to leave. Sketchy

HeywoodHH, Guest Relations Manager at Heywood House Hotel, responded to this review
Good Morning, Thank you for taking the time to leave a review, it means a lot! We are so sorry you did not enjoy your stay with us. The price of the hotel room was affected by Liverpool F.C playing a home game within the city. You would have found the prices to be the same throughout all of the hotels within the city centre too. If you were unhappy with your room you should have come down to reception and spoken to us regarding the issue, we would have been able to make things right for you. With regards to your description of the hotel as 'Sketchy', we are located in one of the most beautiful, historically and culturally rich areas of the city centre. We also have the honour to be situated in a grand grade 2 listed building, which is very old. From your description I get the impression you are looking for somewhere super modern, to which I can suggest if you are travelling to Liverpool again to look at newly developed areas. Look at areas around Liverpool One and around the Business District which are also very nice. Kind Regards, Eleanor

"Great !!!"

4
as9371, Livingston, United Kingdom 24/12/2018

A wonderful hotel located in the centre of Liverpool! The Alchemist downstairs was amazing!! Lovely and very helpful staff ! The only reason I did not give 5 stars was that the heating in our room was not working properly, but a heating fan was provided as soon as we explained the issue. We will definetly come back !!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed. We are also thrilled to hear that you found our staff lovely and very helpful as here at Heywood House we pride ourselves on delivering exceptional customer service. In regards to the heating we can only apologise and ensure you that all of our rooms heating systems are regularly checked however we are pleased to hear that an extra heater was provided in order to help with this issue. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards. Rob.

"Fantastic hotel"

5
User 18/12/2018

Fantastic hotel, right in the heart of the city. Very reasonable in terms of price and superb staff. I will be back as it has all the facilities you require. The food was served in the restaurant next door, which was lovely but lots of alternatives if you so wish .

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Nigel. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel very reasonable priced and our location perfect for what you needed. We are also thrilled to hear that you found our staff superb as here at Heywood we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards. Rob.

"Great hotel, location "

5
beachbuminohio, Cleveland, Ohio 17/12/2018

We stayed here last minute after checking into Our Airbnb and hating it. The hotel is right in the center of Liverpool, so you're within walking distance of the Cavern Club, Albert Dock and plenty of bars, restaurants and shopping. Lime street station is also a few blocks away. Our room had a queen bed and was small but still had enough room for 2 people to move around comfortably. The bed was comfortable and the bathroom spacious enough. We were on the first floor on a weekend but Liverpool is a relatively early city, so there wasn't much noise at all. Staff was very helpful. Take cash for taxis. It can still be hard to get Uber here.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest, Thank you for choosing to stay with us and for taking the time to write a review. We are so glad we were able to accommodate you on such short notice and helped your stay in Liverpool be an enjoyable one! We are pleased that you found our staff helpful and the location agreeable for your visit. We hope to be welcoming you back to Heywood very soon! Kind regards, Iona

"Christmas shopping trip"

5
bahrain080, Bahrain 17/12/2018

Took my mum to Liverpool for a Christmas trip and stayed at the Heywood House hotel. The staff were so helpful and friendly and the rooms was spotless and comfortable with every amenity you need. The hotel is perfectly situated for exploring Liverpool and I would highly recommend it and will certainly book again next time I'm coming to Liverpool. Thank you for a lovely stay

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest, Thank you for choosing to stay with us at Heywood House Hotel and for taking the time to write a review. Heywood is dedicated to creating the best possible customer experience for our guests so we are glad that the staff, cleanliness and facilities made your stay comfortable and enjoyable. We are based right in the heart of Liverpool and are just a stone's throw away from the main Liverpool ONE shopping centre, tourist attractions and popular bars and restaurants. We are glad you found our location useful. We hope to welcome you back to Heywood House very soon! Kind regards, Iona

"Great central hotel"

5
User 07/12/2018

Great hotel with charming rooms with a modern feel. The bed is very comfy with a good strong shower and the staff are very friendly and helpful. Also make sure you go for breakfast as it is amazing and served in the restaurant next door.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear JasonH2665, thank you for taking the time to leave such positive scores and comments on your recent stay with us. I am pleased that you enjoyed all aspects of your stay with us and I will be sure to pass your comments onto the reception team and The Alchemist. I hope that we can welcome you back in the future/ Kind Regards, James

"I wouldn't.."

1
Jenn3303, Liverpool, United Kingdom 05/12/2018

Stayed in room 308 for mine & my partners anniversary stay & unfortunately it did not live up to expectations. The room was okay to be honest, but the bed & pillows were very uncomfortable, which would make for a bad night sleep but to top it off, we heard deliveries, bottle bin emptying & bin emptying too. We both slept awfully. We had mentioned our anniversary when booking so would of expected something a bit better, especially on a Tuesday night. Very disappointing.

"Not comparable to cost!!"

3
santo50, Llansanffraid Glan Conwy, United Kingdom 01/12/2018

My son & partner booked this for a catch up weekend for us both as he'd never been to Liverpool. Have to say for an average of £200+ pn we wasn't impressed, rooms not what we would call high quality, no mini fridge, cracks in the wall along ceiling line, bath plug on side of bath instead of in situ. Came back after being out to find the cups we'd used for tea in morning, one had been cleaned the other left on bedside with tea remnant still in it, ice bucket which had been left with a bottle of wine (complimentary) i believe, was still there containing water, and glasses. Not soundproof, could hear next door bar and seagulls!!! On plus side, bed comfortable, power shower good, balcony which is good if you're a smoker and good location for town & Albert Dock Will not be returning, better accommodation available for half the price.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear santo50, thank you for your feedback on your recent stay with us. I'm sorry that you did not find the hotel good value for money. I noted that there were several major events on in Liverpool at the time of your stay with us. Unfortunately this does result in higher prices across all hotels in Liverpool, not just Heywood House. I would advise anyone visiting the city that is not attending these events to always work around them to keep costs low. We also run regular promotions throughout the year on our social media accounts and direct websites to combat these costs. Kind Regards, James

"Good weekend"

4
Andy B, Stamford, United Kingdom 28/11/2018

Very nice hotel in the centre of Liverpool with good room and en-suite .. only slight negative is if you're a light sleeper there's a busy bar next door but otherwise it's great. Plus 40% reduction at secure car park.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Andy. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel very nice, our location perfect for what you needed and our rooms and en-suites good. In regards to the busy bar next door, being such a centrally located hotel a certain level of noise has to be expected however we are more than happy to pre-assign rooms at the back of the hotel and on a higher floor or to supply ear plugs should the noise disrupt any of our guests. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to Heywood House at some point in the future. Kind Regards, Rob.

"Delightful Hotel"

5
Jenks63, Gringley on the Hill 15/11/2018

Excellent reception staff, lovely comfortable room, very quiet despite being city centre. Lovely bar, Alchemist, attached. Excellent value for money. Best parking is Q park, for which you get 40% discount with voucher from hotel.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms lovely and comfortable and our hotel very quiet and excellent value for money. We are also thrilled to hear that you found our staff excellent as here at Heywood we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards. Rob.

"Perfection!"

5
812kristynam, Prague, Czech Republic 13/11/2018

This trip was wonderful, apart from Liverpool being a great city, the Heywood House Hotel was literally perfect. We checked in in late afternoon and there was Rob on the front desk, telling us everything we need for our stay! I work in hospitality business myself, so I always have high expectations regarding everything - the staff, cleanliness, service - this was the first time I couldn't find even a little thing to complain about! :) The room was amazing, the seat under the window was absolutely perfect, the bathroom was clean and big and bright. Our room wasn't the biggest, but what do you need when you are on a holiday for couple of days? A place to sleep in, right? We basically only slept in the hotel, but it was enough. The TV has multiple English channels (maybe even foreign, but we didn't really care about those), the beds are comfortable, plugs right next to the bed, coffee machine in the room, wardrobe, small fridge, mirrors, bathroom with a bathtub, shower gel, body lotion, shampoo everything at hand, AC/heater which is easy to work with and perfectly fine working wifi. The hotel is straight in the center, 5 mins walk from the Liverpool One Bust Station, 3 mins walk to the Cavern, amazing restaurants/bars around - you can go to the Alchemist for breakfast which is superb or to Manhattan Bar & Grill on the other side for dinner or drinks. Everywhere is amazing staff. I travel a lot but honestly I've never met so many nice people in one place. Everyone is friendly, helpful and above that you can get amazing Beatles experience, because the Cavern and the Grapes are basically corner away. I am planning on taking my mum to Liverpool next year and this hotel will definitely be my first choice.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Kristyna & Igor. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel excellent and our location perfect for what you needed. We are also thrilled to hear that you found our staff friendly and helpful as here at Heywood we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review and for the bottle of wine. We are so pleased that you enjoyed your time here in Liverpool and that we contributed to making your time here as enjoyable as possible. We look forward to your next visit to Liverpool and hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, The whole Heywood House Team.

"Lovley hotel"

4
Maps25333831708, Lytham St Anne's, United Kingdom 10/11/2018

The hotel was in a good location within the city centre, 10 mins from liverpool 1. Lovley hotel, clean and modern. Room was a little small but had everything we required. Bed was comfy. Staff were friendly and helpful. And the price was extremley reasonable. Would definatley stay again and recommend.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our beds comfy, our hotel clean and modern, our location perfect for what you needed and our price extremely reasonable. We are also thrilled to hear that you found our staff friendly and helpful as here at Heywood we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards. Rob.

"Good location"

3
toni188, Birmingham, United Kingdom 10/11/2018

We stayed at Heywood House for one night, the location is great it is close to the docks, Liverpool one shopping centre and all restaurants and bars. The hotel offers a discount on parking at Liverpool one so 24 hours cost us £11.50, we thought this was quite good. The room was nice, cosy but quite dark. The bathroom was actually a wet room, I don't know if every room was like this or if we just happened to be assigned to this room as there was one spare, as this would have been better for those who actually needed it. The toilet had green and brown stains on the seat which I couldn't get off myself.. not nice to see and should have been replaced really. Overall a nice average hotel bed was very comfortable and hotel offered good discounts for nearby restaurants and parking.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms nice and cosy, our discounts good and our location perfect for what you needed. In regards to the wet room, I am sure our staff down in reception would have been more than happy to offer you a room move if you would have preferred a room with a standard cubical shower. We apologise for the stains on the toilet seat and I can ensure you that all of our rooms and bathrooms are thoroughly cleaned by housekeeping however I have reported the issue and we will definitely investigate this further and look into replacing the toilet seat. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Clean, Quiet and a fantastic location"

5
SpandMaTraveller, West Midlands, United Kingdom 06/11/2018

Spent just one night here a few days ago, using a Smart Box voucher my daughter bought for me as a birthday present. This hotel doesn't look much from the outside, but once over the threshold, it is very pleasant so don't be put off. We asked for a quiet room and were given one on the front of the hotel on the third floor - very quiet, very clean and loads of Tea / Coffee / Chocolate supplies. On stepping out, the main shopping area is about 300 yards up the hill, and the Albert Dock about the same down the hill (Mersey Ferry Terminal). It's about 100 yards from the statue of Queen Dicktoria (That's not a spelling mistake - ask a local.) You can have a breakfast in the adjoining restaurant at a cost of £15 pp. On the other side of the hotel is a bar that opens at 0900 hrs and does a cracking full English for £6.50. No brainer - Less than £10 with orange juice and a cup of tea. When I go back to Liverpool, this will be the first place I'll Look.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel quiet and clean and our location perfect for what you needed. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Long weekend stay"

5
Mark A, Kent, United Kingdom 02/11/2018

Great hotel and brilliant location to visit such a great city. We stayed on top floor and had a balcony terrace. Unfortunately it was October but I can image summer evening with a drink in hand would be very nice. Hotel is modern, clean and tidy. Excellent staff and lovely rooms and facilities. If definitely stay there again and would highly recommend

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Mark. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel clean, modern and tidy and our location perfect for what you needed. We are also thrilled to hear that you found our staff excellent as delivering exceptional customer service is something we pride ourselves on here at Heywood. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Great break"

4
Alex H, Worcester, United Kingdom 02/11/2018

Stayed for two nights, great location, just a few minutes from James st station and the docks, and within easy reach of shops, bars and restaurants. Room well presented, more than big enough and really clean, staff really helpful. Had breakfast both mornings in the alchemist, which is next door (really good!). Had an amazing evening meal at the Heritage, round the corner, amazing tapas bar, superb food, great service and so cheap. Check it out on trip advisor. 3 plates and a bottle of wine £20, + another three plates, perfect for dinner for two. We also had cocktails. If we come back we would stay here again and eat at Heritage again. Great break. Thank you

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Alex. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms well presented, a good size and really clean and our location perfect for what you needed. We are also thrilled to hear that you found our staff really helpful as delivering exceptional customer service is something we pride ourselves on here at Heywood. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Great Hotel with exceptional staff"

5
User 30/10/2018

The hotel is fantastic, rooms are a good size with everything you need and everywhere is immaculately clean. The location is great, about a 5 minute walk from the Liverpool One shopping area and less than 15 minutes from Lime Street Train station. As good as the hotel is the staff are just amazing, Ellie in particular went above and beyond to help us out when our travel agent messed up. I can't recommend this hotel highly enough.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Keith, We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms clean and a good size our location perfect for what you needed. We are also thrilled to hear that you found our staff amazing as delivering exceptional customer service is something we pride ourselves on here at Heywood and I will make sure I pass on your kind words to Ellie. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob

"Lovely hotel "

5
moogieblue, Pontypool, United Kingdom 28/10/2018

This hotel was clean comfortable with friendly helpful staff , in walking distance of museums and places of interest highly recommend we had discount for overnight parking which was a bonus the rooms were modern with tea and coffee making facilities (which I love )

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel clean, comfortable and modern and our location perfect for what you needed. We are also thrilled to hear that you found our staff helpful as this is something extremely important to us here at Heywood House. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards. Rob.

"Good quality accommodation. Central location."

4
Craig A, Edinburgh, United Kingdom 28/10/2018

I visited for the weekend 26 & 27 October. Check in staff were very friendly. Room was clean, presented well and the bathroom very nice. I was pleased especially by a separate bath from the shower unit. Very relaxing. We opted for room only as the breakfast deal at the Alchemist didn't really appeal to us. There's loads of cheaper options very close to hotel so don't be put off. WiFi was a little patchy but you can log onto the Alchemist bar as an alternative. (It had a stronger signal at some points). My only criticism was that the Alchemist bar next door is quite noisy till about 1am so that might put some people off at weekends. I'd still recommend this place.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Craig. We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed and our hotel clean, well presented and our en-suite bathrooms very nice. We are also thrilled to hear that you found our staff friendly as this is something extremely important to us here at Heywood House. In regards to the noise from the Alchemist next door, we are more than happy to supply ear plugs if necessary as well as contacting the Alchemist directly if the noise is effecting any of our guests stays. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards. Rob.

"Wish we'd had longer."

4
wills76, Barrow-in-Furness, United Kingdom 26/10/2018

Just returned from a one night stay at this lovely hotel. Hotel is in a great location. Our room was a standard double it was a good size, clean and had all we needed for an over night break. The staff were really friendly. We love visiting Liverpool and will definitely stay here if we come again.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Wills76, We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed and our hotel lovely as this is something extremely important to us here at Heywood. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Eleanor

"Breakfast Arrangements Need Reviewing "

5
philipjhey, Bingley, United Kingdom 26/10/2018

We always stay at Haywood House for our short stays. Rooms excellent, staff polite and helpful. However when we checked in this time the receptionist told us that they were now part of a chain and there was an arrangement with the Alchemist restaurant next door for breakfast. We decided to try this and paid £15 each and were given a voucher for the following morning. When we went through to the restaurant (there is a connecting door from the hotel) we were greeted by the staff and seated. The waiter explained the menu and asked if we would like a complimentary glass of water! When we mentioned that we had paid in the hotel we were then told we could only order the first 2 items on the menu full English or veggi equivalent. This was ok for me but my wife only wanted croissants which they didn't have. The embarrassed waiter said he would see what he could do. He came back an said my wife could have some bread instead of the full English and we wouldn't be charged extra! She eventually asked if the American breakfast was an option and this is what she had. There was no benefit to us in paying in advance for a extremely restricted choice. It would have been cheaper to pay for what we ordered. In future we will use Pret A Manger round the corner £10 not £30! Heywood house should seriously review this arrangement as it does not offer value for money for their customers.

"Won't be going back"

2
Adam R, London, United Kingdom 24/10/2018

First, the room was very comfortable. No complaints at all. but, there is no restaurant. Breakfast is served in the pub next door and that doesn't open until 8am too late for me. I need to be at work by 8:30. One day the pub wasn't even open for breakfast.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Adam. We are so pleased to hear that you found our rooms to be nice and comfortable. We are a room only hotel and are advertised as such. Like you mentioned, we do have a partnership with The Alchemist next door as a way of offering breakfast to our guests and therefore it is them who set the opening times. In regards to the lack of restaurant we have various 20% discount vouchers for near by restaurants including the Manhattan Bar & Grill, Olive and Silkrd all of which are within 5 minutes of our hotel. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. Kind Regards, Rob.

"Nice but NO internet in room 207 for 4 days!!"

4
Lisa S, Bethesda, Maryland 14/10/2018

Lovely boutique hotel w nice location. Friendly staff. But, and this is a big but, i could not get the internet ro work despite repeated calls to front desk n even taking my computer down to them. The latter got me online as long as I was in the lobby. Maybe it was just my room! :(

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Lisa. We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed and our staff friendly as this is something extremely important to us here at Heywood. In regards to the WiFi we can only apologise for this and we have arranged for our internet provider to come out and test the connectivity across all of our rooms to prevent an instance like this from happening again. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Hidden gem in Liverpool "

5
User 14/10/2018

Excellently located boutique hotel in Liverpool centre. We utilised a gift voucher for this booking and just had to pay £20 for it being a Friday night. The room was nicely decorated, clean and with everything you needed for an overnight stay. Large bathroom with a good shower. We also got 20% off our evening meal at The Alchemist round the corner booking the table through the hotel, we just had to remind The Alchemist. Also got good instructions on where to park which is only a few minutes walk into Liverpool one and a discount voucher, unfortunately this didn't work but that was a Q-park issue. Polite staff at reception. Would definitely stay again for a Liverpool stay.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Sarah. We are so pleased to hear that you enjoyed your stay here with us and that you found our central location perfect for what you needed and our rooms to be nicely decorated, clean, with a large bathroom, good shower and everything needed for an overnight stay. We apologise for the inconvenience caused by the car parking voucher not working but we do appreciate you understanding that this was Q-Park's issue and not ours directly. We are also extremely pleased to hear that you found our staff polite as here at Heywood we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the near future. Kind Regards. Rob.

"Great! "

5
Emmab22, London, United Kingdom 11/10/2018

Stayed here for one night for work. The room was large, clean and comfortable and in a great location. The staff were really friendly and helpful. We really enjoyed staying here and would definitely stay here again.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Emma. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms large, clean and comfortable and our location perfect for what you needed. We are also pleased to hear that you found our staff to be friendly and helpful as this is something that is extremely important to us here at Heywood House and we pride ourselves on delivering exceptional customer service. We value each and every one of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Wonderful Liverpool Hotel"

5
Robert B, Dudley, United Kingdom 10/10/2018

My wife and had a regretably short stay at Heywood House Hotel in Liverpool. We could not have been more pleased with so many aspects. The rooms were spacious, clean and well appointed. We were fortunate to have a "plush double" with balcony. Before leaving we asked to view a standard room for future visits. This was also spacious clean and well appointed. But best praise must go to the staff who are extremely good. Courteous, patient, articulate and very very helpful. The hotel does not have a bar or restaurant facilities but it is right in the centre of the city tourist area and surrounded by all kinds of restaurants. Anyone wanting a centrally located clean and reasonably priced hotel need look no further. Heywood House is an excellent choice. Thank you to Rob and James.

HeywoodHH, General Manager at Heywood House Hotel, responded to this review
Dear Robert. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms spacious, clean and well appointed. We are also pleased to hear that you found our staff to be courteous, patient, articulate and very helpful as this is something that is extremely important to us here at Heywood House and we pride ourselves on delivering exceptional customer service. We value each and every one of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Sarah.

"The perfect location"

4
NevilleO, London, United Kingdom 07/10/2018

The best thing about this hotel is it's location, within walking distance of almost everywhere one would wish to go on a quick visit to Liverpool. Ideal for a weekend break. The rooms are small but very well equipped and thoughtfully designed to ensure a comfortable night's stay. Staff are friendly, unobtrusive and helpful. The absence of breakfast is a disadvantage, and the places close by that serve breakfast tend to be expensive. Otherwise ideal in most respects.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Neville. We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed and our rooms well equipped and comfortable. We are also pleased to hear that you found our staff friendly, unobtrusive and helpful as this is something extremely important to us here at Heywood House. In regards to breakfast, we do have a partnership with the Alchemist next door which during the breakfast hours is accessible through our adjoining door in which we offer a full English breakfast with either a tea or a coffee and a juice. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Great hotel"

5
Stephen M, Luton 28/09/2018

Stayed for 1 night. Didn't expect much for the £47 i paid but was pleasantly surprised. Good sized rooms with tea/coffee making facilities, comfortable beds and extremely well decorated large bathroom. Staff were really helpful and very friendly. Would definitely go back there

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Stephen. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms to be a good size, our beds comfortable and our bathrooms extremely well decorated. We are also pleased to hear that you found our staff to be helpful and very friendly as this is something that is extremely important to us here at Heywood House. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

"Great location but hotel is tired"

2
ManotickE, Ottawa, Canada 24/09/2018

My husband and I just spent three nights at this hotel. Overall we were very disappointed, based on the room rate that we were paying for two of the three nights (paid 576 pounds per night! for two of the nights). My first thought when we walked in the lobby was ‘buyer beware'. When we questioned the pre-paid rate, after walking into the hotel, everything was attributed to the soccer game at Anfield that weekend...even though we booked several months in advance of the schedule. The front office staff are extremely friendly and try to be helpful, but they are under staffed and often hard to reach. The rooms are ‘tired' and amenities are scarce. We believe there are better places to stay, at his price, in Liverpool.

"Comfortable and clean and great location"

4
TCT2, Dublin Ireland 21/09/2018

This was my first time to stay here and I found it surprisingly good. Its in a great location for exploring the city and while the rooms and the hotel itself are small it is clean and comfortable and the staff very friendly. The rooms are very well presented and its comfortable and quiet. I'd read some of the reports about noise outside but to be honest I heard nothing. Overall a very enjoyable stay

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear TCT2, thank you for taking the time t o leave feedback on your recent stay with us. I am pleased that you found comfort in your time with us and I hope that we can welcome you back soon. Kind Regards, James

"Short break in Liverpool"

5
ShaCarterAllison, London, United Kingdom 21/09/2018

Very well situated, clean and comfortable hotel. Been before and will come back! No breakfast included which is great as there are plenty of great places all round and likewise the availability of great bars to grab a drink nearby! All in all, highly recommend Heywood House.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear ShaCarterAllison, thank you for taking the time to leave a review on our page. I'm pleased to read that you enjoyed all aspects of your stay with us and I thank you also for the recommendation. We hope that we can welcome you back to our city in the future. Kind Regards, James

"Comfortable and great location"

4
moorhey, Brighton 18/09/2018

You cannot beat the location of this hotel - right on the doorstep of Liverpool One (for shoppers) and on the edge of the Matthew Street nightlife zone. I knew that breakfast was not included, but it was a shame that the hotel did not have an arrangement with one of the nearby restaurants offering breakfast. It would also help (as no breakfast provided) if there was a fridge in the rooms - just a drinks cabinet to keep some juice in for the morning.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear moorhey, thank you for taking the time to leave feedback on your recent stay with us. I am pleased that you enjoyed your time at the hotel and found our location convenient. We currently work alongside The Alchemist Bar & Restaurant in which we share the building with and guests can opt to include breakfast in their booking. This is a very recent arrangement so I apologise if this wasn't communicated well on your check in. We are also pleased to inform that we have taken on board guest feedback and will eventually be placing mini fridges into our superior rooms. I hope that we can welcome you back in the future to see these improvements implemented. Kind Regards, James

"Liverpool Visit"

5
User 17/09/2018

Hotel Room was excellent with added bonus of balcony. The only downsides was that there was no onsite breakfast facility or allocated parking near by. The 'Offsite parking' discounted rates available Q car park was a good walk away from the hotel - no joke when you have to take luggage to and fro. The discount should be at least 50% off the parking.

"Liverpool stay"

5
User 17/09/2018

Great location with clean rooms, friendly and helpful staff.... a really good stay even for a light sleeper!the 40% discount for the car park was a welcome benefit , I will definitely stay at the Heywood again!

"Another amazing stay"

5
User 17/09/2018

I love staying at this hotel, lovely staff, central location and spacious rooms. I normally stay in October for my birthday every year but due to availability I have had to choose somewhere else. Value for money is amazing, will stay again soon. Thank you :D

"Amazing location"

4
User 13/09/2018

I couldn't fault much at all - the one minor thing being the WiFi wasn't brilliant in our room but there was still some connection. The staff were friendly and really helpful. The room was a nice size and clean. And I don't think there could be a better location - a short walk either way to the docks or city centre with a lovely selection of restaurants a 2 minute walk away!

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Katie B, thank you for taking the time to leave feedback on your recent stay with us.I am pleased to read that you enjoyed your stay with us and I hope that we can welcome you back in the future. Kind Regards, James

"A very good hotel"

5
800sophie, Rotherham, United Kingdom 12/09/2018

Enjoyed our two night stay at this hotel. The room was very clean and comfortable.The gentleman on reception gave us extra tea and milk for our room, also discount vouchers for a nearby restaurant. He was very helpful. We paid a good price and the hotel is in a good location for looking around Liverpool. We also got discount on our car park charges. I highly recommend staying here.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear 800sophie, thank you for your positive scores and comments on your recent stay with us. I am pleased to read that you enjoyed all aspects of your stay with us, so much so that we receive your recommendation. I also hope that we can welcome you back in the near future. Kind Regards, James

"Heywood House Hotel,. Liverpool"

5
Bryan766, Catterick Garrison 10/09/2018

The hotel gave us all we wanted or needed: a well-decorated, clean room and bathroom with comfortable beds. it was ideally situated for sightseeing in the city and, although so close to the busy dock area, was very quiet. The young people ( 4 different ones ) we encountered at the reception desk were unfailingly friendly and helpful. The only negative thing I would say is that we had trouble controlling the heating/AC. The control pad was situated in a corner of the room near the door where there was no adequate lighting and difficult to see.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Bryan766, thank you for taking the time to let other travelers know of your experience at Heywood House. I'm pleased to read that you enjoyed our convenient location, service and standards. I have forwarded your feedback over to maintenance regarding the AC and I will raise the lighting issue at our next management meeting, so thank you for bringing it to our attention. Kind Regards, James

"August 2018 (beatles Week)"

4
4fingers, midlands 10/09/2018

Nice hotel with friendly helpful reception staff, rooms were clean and well maintained although a little dark for our liking. However we were told a 40% discount would be applied to the car parking charge at Q-Park Hanover St, when we tried to apply the discount card given to us by Heywood House the card was not recognised and we then had a choice to either walk all the way back to the hotel or pay the full parking fee for the two days we had been parked, we chose the latter because we needed to be back home to meet up with family, this spoilt the end of our stay and I would advise anyone else to check at an earlier opportunity (prior to actual departure) to see if the promised discount is actually valid !!!!

"Nice place to stay in the city centre"

5
Eliska M, Canberra, Australia 09/09/2018

The rooms are tidy and comfortable. The only thing I did not like that much was that the window was locked and the air conditioning was on all the time. The guest is not given much choice in this matter.

"Pleasantly surprised "

4
User 04/09/2018

The hotel itself is very clean. The rooms are spacious too. Definitely worth more per night than what we paid! It's centrally located to the center of town, but not where it's too loud and you can't sleep. The beds are hard, but not so hard that you can't sleep. My husband and I got two twins and just pushed them together. I woke up from some noise my neighbors were making in the night, but I was able to go back to bed shortly after. The walls might have been thin, or we heard the neighbors through the vents, but I am an extremely light sleeper, so take what I say with a grain of salt! The water pressure on the shower is amazing, which can be a problem at many hotels! The reception manager, James, was so friendly. The night reception manager, who was an older gentleman, was very friendly and welcoming, despite the late time we came back to the hotel! Both of them really made us feel welcomed! You also get 20% off at a few restaurants by the hotel due to there not being a restaurant in the hotel. Honestly, I was pleasantly surprised at how clean and well kept the hotel was. My expectations were much lower, due to the price, but I would definitely stay here again!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Sarah. We are so pleased to hear that you enjoyed your stay here with us and that our location, water pressure, cleanliness and room size were all perfect for what you needed. We are also extremely pleased to hear that our staff helped to make you feel welcome and added to your overall experience as delivering exceptional customer service is something that is extremely important to us here at Heywood House. We are disappointed to hear that you were disturbed by noise from one of the surrounding rooms and we apologise for this however our staff do regular walks around the hotel to check for noise as well as various other things in the hope of preventing instances like this. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully seeing you again soon. Kind Regards, Rob.

"Extremely comfy and perfectly located"

5
User 01/09/2018

The hotel is located perfectly, is clean, well designed, and has several small details that make it a delight to stay in. Hot drinks are complementary, toiletries are great. The internet works fine from a computer. I didn't have breakfast included but there were plenty of places around to get it.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear damabi910312, thank you for taking the time to leave such a positive review. I'm pleased that you enjoyed your stay with us and I hope that we can welcome you back soon. Kind Regards, James

"Nice hotel, but noisy"

2
User 01/09/2018

Stayed here last night in room 111 The rooms and hotel are lovely, perfect location. The bar next door is a little noisy but is to be expected in a busy city centre. Our issue was different and unsure if it's just that room or weather we where unlucky with the guests upstairs We where woken up several times during the night to the sound off water howling down a drain and the noise of a shower (4am.. 7am.. who showered twice during the night!) The sound off the toilet flushing all night, was starting to wonder weather the room was getting used as a brothel. Very little sleep and a 5 hour drive the following day.

"Excellent stay at Heywood House Hotel"

5
Jeff A, London, United Kingdom 01/09/2018

We drove from London for a couple of nights in Liverpool and had a great stay at this little boutique hotel. It was well located within walking distance of both Albert Dock and the main shopping area.The price of the room was very reasonable and we got a free room upgrade and a bottle of wine too! We were also given a discount voucher for a nearby car park which was very handy. The staff were very helpful and we had a really lovely time so would definitely use this hotel again!

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Jeff A, thank you for taking the time to leave feedback on your recent stay with us. I am pleased that you enjoyed all aspects of your stay with us, so much so that we can expect your return. We look forward to welcoming you back at that time. Kind Regards, James

"Very good location in Liverpool!"

5
sframa261208, Aosta, Italy 01/09/2018

Good location in a good hotel in Liverpool with the right price, very near to the city centre. Room was ok and breakfast in the pub close to the hotel was good. Suggested! The boy and the girl at reception were very king , thank you!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Sframa261208. We are so pleased to hear that you enjoyed your stay here with us and that our location and room were all perfect for what you needed. We are also extremely pleased to hear that our staff were very kind as delivering exceptional customer service is something that is extremely important to us here at Heywood House. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully seeing you again soon. Kind Regards, Rob.

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