Heywood House Hotel, BW Signature Collection, Liverpool

Great recent visit with my mum, hotel is perfect location for Albert docs, Liverpool one and cavern quarter. The hotel has everything you can think of, decor is lovely and fresh, rooms and communal areas are spotless and reception staff are just great. Look forward to another trip with friends soon

Staff were very friendly. Especially Chris who was very informative and welcoming. However, I was quite disappointed for a supposedly “4-Star” Hotel. Firstly, the lack of amenities definitely put this place 3-Star at best. The room itself did not feel very clean and was quite noisy from the surrounding clubs. Sheets and cases weren't the cleanest, mattress was definitely not comfortable. Bathroom tiles were mouldy with previous occupant's hair left stuck on. My main problem is parking. I was given a voucher to get 30% off at Liverpool One, as they don't have their own parking, only to find that's it's invalid when I attempted to pay at the car park. I tried to give them an opportunity to resolve this privately but have yet to receive a response, hence leaving this review. Overall rather disappointed with the experience and would not recommend.

Great price, had late check out and a bottle of wine,great location. Friendly staff and clean room. Would definitely recommend and I would definitely stay there again. Close to the docks, shops and all bars and clubs

A great place to be located for touring the sites. Car parking is off site in the new shopping car park. Discounted rates. Very helpful staff - better that tourist information centre were. Great value. Would come back here without hesitation.

Reception Team, Guest Services / Front Office at Heywood House Hotel, responded to this review
Good Morning Stlo01, thank you for leaving such a positive review on your recent experience at Heywood House. I am delighted to read that you enjoyed all aspects of your stay with us, from the price, location and our staff. We look forward to welcoming you back in the near future and don't hesitate to contact us directly for all of our latest discounts or returning guest promotions. Kind Regards, James

We booked this hotel and were bitterly disappointed with the service, room, price and everything. Overcharged for a pokey room, even though supposed to be superior. Then a couple of days before we arrive we got an email asking it we want to upgrade as a standard room had been booked. Not happy at all with this hotel and booking. I spoke to a girl there and was told she assured me should would get back to me but didn't. A credit car payment was sent to this hotel for £233 for 1 night. Dont know how it happened.

Reception Team, Guest Services / Front Office at Heywood House Hotel, responded to this review
Dear angelanewPL125, Thank you for taking the time to leave feedback on your recent stay with us. As discussed when you called the hotel prior to even arriving with your concerns over the price, you were offered a free cancellation on your booking with us which you declined and decided to still travel and stay with us. When you arrived you were checked into room 205 (which is a superior room, of which benefits are listed on all of our profiles on what entails a superior room from a standard room) which you were unhappy with. We then upgraded you free of charge into room 306, the next tier of room and one of our most requested rooms, which again you were unhappy with. Once again you were offered a full free cancellation and to find alternative accommodation as it became quite apparent that we would be unsuccessful in fulfilling your expectations for the price charged no matter what we did with the product that we offer. In regards to pricing, all of our prices are in line with the current Liverpool market which has indeed seen unprecedented increases in prices, down to supply & demand issues on the weekend(especially when an event is taking place). Due to the current increase in cost of living crisis of which businesses are not except from. We are hoping these price increases will be offset once several new hotels open over the next 2 years and the cost of living crisis balances itself out. Thank you for your feedback and your custom. Kind Regards, Heywood House Hotel

Very nice hotel located for easy sightseeing. Staff very helpful. A real price performer. Near transportation and museums. I'd go back in a heart beat. Saw lots of Beatles stuff. Hop-on/off bus a good way to start.

Reception Team, Guest Services / Front Office at Heywood House Hotel, responded to this review
Dear D8849IAbabaras, thank you for your kind and positive comments on your recent stay with us. I am pleased to read that you enjoyed all aspects of your stay with us, from our pricing to our location. We hope that we can welcome you back in the future. Kind Regards, James

We stayed at the Heywood twice within 4 weeks and both times had no complaints. The rooms are good and clean with a nice bathroom. You can take breakfast in the bar next door, it is accessed by a door from reception, were you can also relax with a drink or two. It was well situated for our needs being only a short walk to Liverpool 1 shopping area. Parking is in the Liverpool Q park on the Strand and you get 30% discount from the hotel.

Reception Team, Guest Services / Front Office at Heywood House Hotel, responded to this review
Dear TRAVELMANDerby, thank you for taking the time to post an informative and positive review. It is always a pleasure to welcome back returning guests and I am confident we can offer you a consistent level of service on all of your future stays with us. Thank you for choosing us. Kind Regards, James

Excellent hotel Very quiet, no noise from outside or other guests Very comfortable room Staff are very friendly Perfect location Will definitely use this as our go to hotel for all future Liverpool trips Ideally placed for Albert dock city centre and Matthew street

Reception Team, Guest Services / Front Office at Heywood House Hotel, responded to this review
Dear 518jop, thank you for posting such an amazing score and comments on your recent stay with us. I am delighted that you found all aspects of your stay with us to your liking, so much so that we are now your number 1 choice of hotel when returning to Liverpool. Please contact us directly and enquire about any special promotional rates we may be offering to add value to your next booking. Kind Regards, James

Hotel is in a great location, with plenty of bars and restaurants nearby. Check in/out was very quick; Staff also organised balloons, banners and Prosecco in the room for arrival. Room was on the top floor with a balcony/terrace with seats and table. Would stay again. .

The location for this hotel was perfect, 2 mins from the station. You could walk into town and the docks, restaurants and pubs were nearby. Staff was very friendly, breakfast was fine it was a grab and go which we already knew about.

The bed was clean and cosy, bathroom was nice and clean but the carpet was dirty and stained and also net curtains, the hotel stair carpet was dirty too. There was no cooked breakfast, it was a grab and go breakfast, if we had known this we would not have booked.

What a little gem. Great central location, clean rooms, friendly staff. No breakfast facilities but a very good grab and go breakfast is available. Hotel is near loads of bars and restaurants and a 5 minute walk to the docks do close to the ferry and all the museums.

Reception Team, Guest Services / Front Office at Heywood House Hotel, responded to this review
Dear Debbie W, Thank you for choosing us for your stay and for taking the time to leave your feedback. We are delighted to hear you enjoyed your stay with us and were particularly impressed with our high standards of customer service and central location, close to all main tourist attractions and shopping areas. We thank you for your custom and feedback once again and hope to welcome you again in the near future! Kind Regards, Heywood House Hotel

I travel a lot for work, constantly on the lookout for Hotels with the X Factor! doesn't have to be posh or expensive but does need to provide exceptional value. This hotel is one of the best, right in the centre, my room is beautiful and homely but the helpfulness of the reception staff has been incredible. Great local knowledge and customer service you probably wouldn't get at a bigger place. I heard a receptionist laughing and joking with some foreign visitors ( in their native-French tongue. Its quiet too! You won't regret it, stay here!!!!!!

Reception Team, Guest Services / Front Office at Heywood House Hotel, responded to this review
Dear Johnnyboy236, Thank you for choosing us for your stay and for taking the time to leave your feedback. We are delighted to hear you enjoyed your stay with us and were particularly impressed with our high standards of customer service and central location, close to all main tourist attractions and shopping areas. We thank you for your custom and feedback once again and hope to welcome you again in the near future! Kind Regards, Heywood House Hotel

This is a hotel we keep coming back to. Not because it is fancy but because it is a nice, clean and very friendly place. Rooms are, perhaps, basic but has all you need and are spacious and clean. Bathroom as well. Staff is always very helpful and smiling. 4 of the rooms are balcony rooms, slightly bigger with a nice, little balcony where I enjoyed my morning coffee. I recommend paying the little extra. Location is excellent as well. As a extra plus, there are nice pubs/restaurants next door, inluding our favourite waterhole «the slaughterhouse», said to be Liverpool´s oldest pub.

Reception Team, Guest Services / Front Office at Heywood House Hotel, responded to this review
Dear BrutusOslo, Thank you for choosing us for your stay and for taking the time to leave your feedback. We are delighted to hear you enjoyed your stay with us and were particularly impressed with our high standards of customer service and central location, close to all main tourist attractions and shopping areas. We thank you for your custom and feedback once again and hope to welcome you again in the near future! Kind Regards, Heywood House Hotel

Highly recommend great value for money and super location for city centre. Had evening meal and breakfast both meals were superb. Many thanks to our cheery server frpm the Emerald Isle excellent service .

Reception Team, Guest Services / Front Office at Heywood House Hotel, responded to this review
Dear Julie M, Thank you for choosing us for your stay and for taking the time to leave your feedback. We are delighted to hear you enjoyed your stay with us and were particularly impressed with our high standards of customer service and central location, close to all main tourist attractions and shopping areas. We thank you for your custom and feedback once again and hope to welcome you again in the near future! Kind Regards, Heywood House Hotel

Really good value. This hotel has got all the basics right for a good price. It's not a 5star plush hotel but it gives you a good night's sleep and everything in the room was in good working order. Would stay again.

Reception Team, Guest Services / Front Office at Heywood House Hotel, responded to this review
Dear MollyDonut, Thank you for choosing us for your stay and for taking the time to leave your feedback. We are delighted to hear you enjoyed your stay with us and were particularly impressed with our high standards of customer service and amenities of your room. We thank you for your custom and feedback once again and hope to welcome you again in the near future! Kind Regards, Heywood House Hotel

Lovely, quirky hotel in a great location. Friendly and helpful staff who replaced our broken kettle and looked after our bags for the day while we explored Liverpool. The hotel is noisy at night due to proximity to a bar but it wasn't a problem for us. A buffet style hot breakfast would be a nice addition, although guests can get 25% off the cooked breakfast at the neighbouring bar.

We stayed for 3 night in a standard room and it was great. The staff are all very helpful and friendly. Everything you need to see in liverpool especially if you are a Beatles fan is on your doorstep. Take in the vast high street or go for a stroll around the Albert dock and Mersey . What ever takes your fancy. Lots of local pubs too including a wetherspoons. We had such a great time we are going back.

Hotel is very clean and well situated. There is no parking on-site but there is a car park just around the corner. Not being able to have a cooked breakfast is a bit of a let down but this is clearly stated on the website. We visited on a Sunday so the price was a lot lower but I'm not sure it would be worth paying the Friday/Saturday prices for it.

Breakfast grab bag, paid for not received even when we asked about breakfast at reception. Noise until about 2am from pub below. Never mind the couldn't give a toss receptionist on Sunday 20th morning!! Never mind having to pay for the second night when we checked out. Best Western boutique hotel, I've stayed in better hostels!! They used to be a trustworthy chain of hotels it's a shame they're gone downhill.

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear jennyk174, Thank you for choosing Heywood House Hotel for your trip to Liverpool and for taking the time to leave us a review. We apologise you experienced some issues with your stay. Regarding the breakfast, our breakfast arrangement is specifically detailed to all guests both in our descriptions and even explained through an email after booking. There is also a photograph on the listing of the travel agent that you booked through which clearly shows your breakfast contents. Please do ensure you read our descriptions before booking to avoid disappointment. Please also note that you did not pay for the breakfast; you refused it as you expected a cooked breakfast and were immediately issued a refund. Regarding the noise, we have been unable to identify any complaints submitted relating to this. Was this something you reported to reception? We would have been happy to offer you a room move to a quieter location within the hotel. Unfortunately our exceptional location does come at a price, in that weekends may sometimes be noisy. We recommend booking outside the city if you are looking for tranquillity, as all city centre hotels experience this issue. Of course, we regret to hear you felt that you could not stay another night with us. Unfortunately we do not accept on the day cancellations, which is why you were liable to pay for the second night. Had you made reception aware of your reasons for leaving, we may have been able to arrange a fee waiver, however sadly as we are only finding out about your concerns in hindsight there is little we can do. We do apologise that you were dissatisfied with your stay and hope that you were still able to enjoy your time in Liverpool despite the issues you experienced. We thank you for both your custom and your feedback and hope we may be able to welcome you back to Heywood House again soon. Kind regards, Iona

Ideally located within walking distance of city centre attractions and shops, main Riverside attractions and ferries. For further afield Buses, the Merseyrail network and Lime Street station serve the whole of Merseyside and further afield. Comfortable, well appointed but still no meal service.

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Guest, Thank you for choosing Heywood House Hotel for your trip to Liverpool and for taking the time to leave us such a kind review. We are delighted to hear that you enjoyed your stay here with us and that you were particularly impressed with our central location, surrounded by a wealth of bars/restaurants, transport systems and tourist attractions. We thank you for both your custom and feedback and hope to welcome you back to Heywood House soon. Kind regards, Kay

Well what can I say? We have just returned from heywood house and what a wonderful stay we had. There where a few things on the lead up to the booking that we didn't like, when I called up to sort a few things out I always got Jamie on the phone. He really needs to look at his customer service skills. Once we got to the hotel we where welcomed by Iona and she could do enough for us during our stay, her customer service was outstanding. Me and my partner stayed at heywood house for our anniversary and also to attended a concert in the city centre. We ask about an upgrade to a balcony and Iona and Chris the night man yet again amazing guy, where more than happy to upgrade us. Would definitely recommend a balcony room. On our check out we where checked out by a gentleman call James and he was so lovely as well. Asked if we had a nice stay and that's always nice. The rooms are so nice, lovely comfy bed, nice big bathroom with an amazing deep bath. The white company toiletries, and complementary crisps, water and coke and that was a lovely surprise, we also had a fridge in the room. With working in hotels myself and know people always want a fridge in there room Thanks so much for making our stay amazing Iona, Chris and James We can't wait to come back

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Companion, Thank you for choosing Heywood House Hotel for your trip to Liverpool and for taking the time to leave us such a thoughtful and kind review. We are delighted to hear that you enjoyed your stay here with us and that we were able to help make your anniversary special. Your comments about the staff in particular are very much appreciated and will be shared with the team for a much deserved morale boost. We thank you for both your custom and your feedback and hope we can welcome you back to Heywood House soon. Kind regards, Iona

On the face of it a really lovely place to stay, but.... I've stayed in city centre hotels in Liverpool and around the world and I've never stayed in a room where I can't actually hear the TV because of the noise coming from next door. Our room sounded like it was directly above a nightclub. This is marketed as a Best Western Signature hotel - a boutique hotel. It was far from it. When we arrived we specifically asked is it a quiet room - it was a special occasion and we really needed a break. We were told yes it's very quiet. It wasn't! Impossible to sleep until about 2. We asked about moving rooms and were told the only other room available was even more noisy. On top of this, the smell coming from the bathroom drains was noticeable even when the door was closed, so although you're in a lovely room, it's not relaxing, you can't sleep, and it smells pretty bad. I don't write bad reviews - I always think it could be a one off if something's gone wrong. But this wasn't a one off, that must be happening to everyone who stays in that room at least. And when we raised in on leaving we were told there was no-one who could discuss it with us and given an email to contact. Suspect this happens a lot and it's their way to get rid of any customers who aren't happy spending £150 to be kept awake all night and smell the drains! There was one really helpful member of staff, and they provided us with ear plugs straight away - never a good sign when ear plugs are so readily available - the ear plugs didn't block the sound. I'd ignored the other reviews that said it could be noisy as you expect a bit of noise, but you don't expect the experience we had. Live and learn eh.

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Guest, Thank you for choosing Heywood House Hotel for your trip to Liverpool and for taking the time to leave us a review. We apologise you encountered some issues during your stay here with us. Please be aware that as a city centre hotel, on a weekend, we sadly find some overspill of noise from surrounding bars/restaurants can be audible in the hotel can occur. We do not advertise, nor claim to be, a quiet hotel and our staff are all instructed to avoid affirming rooms are quiet on weekends. We do have quieter rooms available at the back of the hotel, which we always offer to move guests into if they alert us of noise disturbance. Regarding the ear plugs, we stock a broad range of guest supplies to cater to all of our guests needs, such as toothbrushes and shower caps. The ear plugs we purchase are included in the guest supplies bundle from our supplier. Sadly, the noise on a weekend is a disadvantage of our amazing location, surrounded by Liverpool's premium bars and restaurants. We apologise if this was an issue for you. Regarding the smell from the drains, blockages are inevitable from time to time and are very easily resolved. We do encourage guests to report all issues to us whilst they are in-house and not to inform us via online communication after departure so we can rectify problems for you immediately. We would have been happy to resolve this issue you for you, so please do reach out to us next time so we can ensure your stay is not exacerbated by unresolved issues which can be easily solved! The member of staff you are referring to offered an email contact as you were persisting a resolution for your stay and our reception staff are not authorised to offer refunds etc. We understand you did not contact the manager, so we hope you were satisfied with the response from the receptionist on shift. We thank you again for both your custom and feedback. Kind regards, Kay

Hotel was exceptionally clean and friendly. The room was spotless and looked lovely on arrival. Very good value overall. Very good position not far from the Mersey and all amenities. Very Good overall

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear 926ljohnson14, Thank you for your recent stay with us and for taking the time to leave your feedback. We are delighted to hear you enjoyed your stay with us and were particularly impressed with our amenities/facilities and central location, close to all main bar/restaurants, shops and tourist attractions. We thank you again for your custom and feedback and hope to welcome you again soon. Kind Regards, Heywood House Hotel

My boyfriend and I stayed here for one night this week and the girl on reception was awful. She told us that we didn't have a booking with them so we got the confirmation to show and she accused us of lying. After about 10 minutes she FINALLY found our booking but didn't offer us an apology. Already a disgraceful start to our trip. She practically threw the key card at us and didn't even tell us to enjoy the stay before walking into her office. The room was adequate, nothing special but it was OK for us. My boyfriend wasn't happy with how this woman treated us at reception and went to ask for the manager. She told us she was the manager and we were shocked. We asked her name and she said it was something like Eyona, no company should have a manager that treats guests this bad. We are the ones paying your wages and think it is only fair for some form of compensation. I would avoid this hotel at all costs, if it weren't for the night staff who had a lovely conversation with us and the lovely lad who checked us out the next morning. Sad that 1 person can ruin your whole trip.

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear LPorterxo, Thank you for sharing this information with us and we apologise sincerely for the conduct you experienced. This is absolutely not the way our staff are trained to deliver custom service. We would like to investigate this further and address your request of compensation. If you could please contact reception@heywoodhousehotel.co.uk with your reservation number, we will be glad to explore this incident further. Our apologies again and we thank you for your custom and feedback. Kind regards, Megan

Fantastic stay so cheap and room was lovely no issues at all staff were lovely and helpful. Room was clean bottle of wine on arrival, very quiet area, walking distance from shops and amenities. Very happy.

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Danitaz84, Thank you for your recent stay with us and for taking the time to leave your feedback. We are delighted to hear you enjoyed your stay with us and were particularly impressed with our amenities/facilities, high levels of customer service and central location, close to all main bar/restaurants, shops and tourist attractions. We thank you again for your custom and feedback and hope to welcome you again soon. Kind Regards, Heywood House Hotel

If all you require is a good, clean and centrally located hotel in Liverpool, this is your place. Nothing fancy - a basic, good hotel. The location is perfect, within walking distance to the Matthew Street party area, to Liverpool One shopping, Albert Dock and most other attractions. Next door is a great pub; The Slaughterhouse, where we enjoy our breakfasts. Sure, it can be a bit noisy sometimes on Friday night but that is the price to pay for being centrally located. Great, friendly staff.

Great place to stay for a night out in Liverpool. Clean, spacious rooms. Great staff. Brilliant location. Despite the info sheet in the room stating they don't hold bags, staff were happy to keep hold of them so we could enjoy the following day sightseeing and shopping in Liverpool. Nip next door to The Slaughterhouse for a good breakfast.

nearly walked past the entrance, although not hidden away the front door is discrete. Reminded me of a stage door! Inside however completely different, really nice looking reception and although I suspect we were upgraded, the room was terrific. good size room with safe and a cooler if not a mini fridge. Bathroom had plenty of room with both a huge rolled bath and separate shower and had a cool wee night light so that you didn't need to fully wake up with a harsh full bathroom light. Location wise is perfectly central for most if not all tourist things in 5-10 minute walks. Hotel had provided helpful attractions sheet and although not recommendations worthwhile following. the only negative was the brown bag breakfast of apple, juice, yogurt and croissant. it's a fiver charge and not really worth it especially when you can get a full cooked breakfast for not much more, (pub next door charges £7.95 for instance).

A well placed budget hotel. Near to the docks and the Cavern. At less than £50 for a mid week visit I was delighted to see well stocked tea, coffee and hot chocolate tray. No mini bar, robes or that sort of stuff and I would not have wanted it. Bathroom and room was clean. If I visit again I'd book this Hotel.

Hotel staff very friendly and approachable.Hotel room was good what we had.Second night had problem with toilet and where changed to another room. Second room was small and very nosey. Fan noise all night in shower,tiles loose in shower cubicle and very stuffy room,bottles dropped in bins until early hours from nearby bars.Refuge men emptied bins 5.30 in morning making a lot of noise. Don't think room was value for money on second night,was told at check out to mention we had a issue with room when we stay again and they could aaply discount. Why not apply discount on this visit.!!!

Just stayed for the 1 night but were made welcome from start to finish ,room was bigger then though would be and everything you need is in the room .Shower was great also.Will be back and close to all shops and restaurants within walking distance.

Reception Team, Guest Services / Front Office at Heywood House Hotel, responded to this review
Dear Ms Gillian, Thank you for choosing us for your stay and for taking the time to leave us such a kind review. We are delighted you enjoyed your stay with us and that you were highly impressed with our levels of customer service and central location close to multiple bars/restaurants and main tourist attractions. We thank you for your custom and certainly hope to welcome you again the future. Kind Regards, Heywood House Hotel

Staff give us a map mark places of interest. Explain the area . Nothing was to much trouble for them . Hotel is in a great place . Going back to it . We slept well at nite . Room was quite . Bed very comfortable. Happy days .

Reception Team, Guest Services / Front Office at Heywood House Hotel, responded to this review
Dear Guest, Thank you for choosing us for your stay and for taking the time to leave us such a kind review. We are delighted you enjoyed your stay with us and that you were highly impressed with our levels of customer service and central location close to multiple bars/restaurants and main tourist attractions. We thank you for your custom and certainly hope to welcome you again the future. Kind Regards, Heywood House Hotel

Great room with exceptional shower (nice and powerful). Staff were lovely and could not fault this hotel at all. Our room was directly above The Alchemist cocktail bar, but noise was not a problem (we stayed on a Wednesday night) Very central location and there is a fantastic pub next door with friendly staff where you can get a cheap full English breakfast. Would definitely stay again.

Reception Team, Guest Services / Front Office at Heywood House Hotel, responded to this review
Dear Guest, Thank you for choosing us for your stay and for taking the time to leave us such a kind review. We are delighted you enjoyed your stay with us and that you were highly impressed with our levels of customer service and central location close to multiple bars/restaurants and main tourist attractions. We thank you for your custom and certainly hope to welcome you again the future. Kind Regards, Heywood House Hotel

From the moment we arrived the staff were friendly and very knowledgeable. Great location for eating and drinking too.The rooms were kept wonderfully clean and an added touch of the complimentary goodies in the mini fridge.

Reception Team, Guest Services / Front Office at Heywood House Hotel, responded to this review
Dear Mr Simon, Thank you for choosing us for your stay and for taking the time to leave us such a kind review. We are delighted you enjoyed your stay with us and that you were highly impressed with our levels of customer service and central location close to multiple bars/restaurants and main tourist attractions. We thank you for your custom and certainly hope to welcome you again the future. Kind Regards, Heywood House Hotel

What an absolute let down. Arrived and room wasn't ready at 3pm so couldn't check in until after 4pm. No phone call to make us aware of delay. Paid extra for romantic experience but it wasn't as advertised. Asked to speak to a supervisor/manager but was told as it was out of hours no one would be contacting me. It wouldn't of been out of hours if we were able to check in on time! Sink in room also blocked. Paid for balcony room although room seems small. Not happy and no one from management seems to care, just been told to send an email! Will be raising my concerns again tomorrow. Don't bother booking, I'm expecting a refund.

Conveniently located for sightseeing, shops & waterfront this small & friendly Hotel is ideal for anyone visiting Liverpool as it offers value & comfort. Jamie & his female colleague from Portugal (sorry I forgot your name) were very polite & helpful throughout our stay & we look forward to returning on our next visit to Liverpool. James & Linda.

Me and my partner stayed for 2 nights in September, its in a great location if you want to go out for a drink with plenty of entertainment. The hotel was nice and convenient, the staff were lovely and helpful. The only downside is the beds aren't that comfy and gave us back ache.

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Ms Jones, Thank you for choosing us for your stay and for taking the time to leave us such a kind review. We are delighted you enjoyed your stay with us and that you were highly impressed with our high standards of customer service. We thank you for your custom and certainly hope to welcome you again the future. Kind Regards, Heywood House Hotel

Great place. Very clean and modern. Great value for money. We stayed for £52 on a Sunday whilst at a wedding at Oh Me Oh My just around the corner. Will definitely stay again. Love the rubber duck lol

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Mr Fred, Thank you for choosing us for your stay and for taking the time to leave us such a kind review. We are delighted you enjoyed your stay with us and that you were highly impressed with our great location and cleanliness. We thank you for your custom and certainly hope to welcome you again the future. Kind Regards, Heywood House Hotel

Had a great stay at the hotel for a few nights, great location with lovely & friendly staff. The bedroom had everything we require with a great spacious bathroom. The 24/7 staff were most helpful ensuring we had everything we needed and providing local advice, the breakfast was a box breakfast due to Covid but it had a great selection within the limits. Our only one down side and I only say this to make the hotel aware so options can be explored, the issues was where the bars next door tidy up in early hours cause a lot of noise with bottles etc that even with the window closed it can wake you up at like 5am. I understand the hotel can't do much about this but maybe they can talk to bar manager to see if this can be done later or something. On the other hand the extra between main door and room is great as the room is close to the lift.

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Mr Rees, Thank you for choosing us for your stay and for taking the time to leave us such a kind review. We are delighted you enjoyed your stay with us and that you were highly impressed with our great location, facilities and high standards of customer service. We deeply apologise in regards to the noise issues you encountered during your stay and we ensure you this is currently being resolved. We thank you for your custom and certainly hope to welcome you again the future. Kind Regards, Heywood House Hotel

Brilliant stay at the Heywood. Staff we're brilliantly accommodating and the rooms were excellent. Our room was well kitted out and the beds were comfy. Will definitely stay again when I pop back for a visit.

Nothing to do in hotel when it rained, rooms small but fine if you were just staying overnight, lift broken overnight, alarms from building across the road going off every 20 minutes for about half an hour all night long

If you don't want to sleep at all and you like a croissant in a bag in the rain for breakfast then this is the hotel for you I have never heard noise like it from pubs Nextdoor, music, bottles being tipped into bins, domestics, drunks screaming and the bizarre non stop buzzing from an aircon unit in the room Advertised as bed and breakfast we were offered a paper bag “ grab and go “ croissant to eat in the pouring rain which we declined and were told would be refunded The hotel also started some crazy auction style room upgrade and we agreed to pay £40 extra for such. It transpires we paid £40 for 2 bottles of water and two cans of pop. There was no such upgrade at all Apart from a lovely young lad called Jamie on reception there was little else to be happy about but in the interest of fairness the housekeepers do a good job as well as room was very clean A very costly mistake

Excellent stay, great staff, they couldn't do enough for us. Didn't do the grab and go breakfast so the breakfast cost was refunded. Strange drone/pulse in room coming from air conditioning unit either above or below us. It was annoying trying to sleep at night. Would use hotel again but I would ask to avoid room 309.

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear CreweCrew, Thank you for choosing Heywood House Hotel for your trip to Liverpool and for taking the time to leave us a review. We are delighted to hear you enjoyed your stay with us and that you were particularly impressed with our high standards of customer service and facilities. We thank you for your custom and hope to welcome you again soon. Kind Regards, Heywood House Hotel

The Heywood hotel was in a great location. Rooms were very clean and boutique style. Amenities were great and everything was there that you needed. Staff were friendly and helpful. Excellent value for money

Just to say lovely hotel very clean and lovely staff nothing was to much trouble went for 2 days for my birthday x Got to the hotel well before our time to check in but our room was ready so we could go to it straight away x

A group of me and 7 other girls just returned from the best weekend/stay. The hotel is the best location for day & night life everything within walking distance. Staff were friendly and very helpful. A special thank you to Chris he was amazing, his care, support and jokes made our stay more special. x

Very friendly staff who were helpful and gave advice when asking about queries or for any recommendations. Fresh towels were provided on second day of our stay. Brilliant location in regard to access to the city centre as everything was on our doorstep with little walking required. Had a few issues with the lift due to it not opening its doors multiple times whilst trying to get off as well as quite a small area especially with other people trying to get past. No food or bar available which would have been nice. Staff were not wearing face coverings however due to large screen up on reception, personal safety was not an issue However overall, was a lovely hotel that I definitely would use again if back in Liverpool!

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear 418ilanap, Thank you for choosing Heywood House Hotel for your trip to Liverpool and for taking the time to leave us a review. We are delighted to hear you enjoyed your stay with us and that you were particularly impressed with our central location, high standards of customer service and facilities. We thank you for your custom and hope to welcome you again soon. Kind Regards, Heywood House Hotel

Really enjoyed our stay in this centrally located hotel. The staff were friendly and helpful which are a great asset. The beds were comfy and the air conditioning worked really well as it was very warm over the weekend. There was a lot of noise from outside, but I always bring earplugs for city centre stays and therefore slept really well. Liked the light under the cabinet in the bathroom as it was perfect for nighttime bathroom visits without trying to hunt for the light switch! Would highly recommend this hotel if you're visiting Liverpool.

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear boojims, Thank you for choosing Heywood House Hotel for your trip to Liverpool and for taking the time to leave us such a kind review. We are delighted to hear you enjoyed your stay with us and that you were particularly impressed with our staff who are committed to delivering excellent customer service. We are also pleased to know you found your room to be comfortable and liked our layout, facilities and that our central location was amicable to your needs. We thank you for both your feedback and your custom and hope to welcome you back to Heywood House Hotel soon. Kind regards, Heywood House Hotel

Stayed in room 105, not slept a wink due to nightclub noise and idiots on the corridors coming in from nights or worse for wear. Room was clean, spacious and tastefully decorated. Bed was comfy, duvets and pillows were plush. Just a shame I didn't sleep due to noise.

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear minichedder, thank you for taking the time to leave a review on your recent stay with us. I'm pleased to read that your allocated room was to your liking but I am saddened to read that your rest was disturbed due to external and internal noise. Sadly, due to our central location surrounded by a wealth of bars and restaurants, we have limited control over external noises but we can definitely combat internal noises if reported to us and via frequent floor walks. I'm sorry this did not occur during your time but please do not let this deter you from visiting us once more in the future. Please quote your previous booking with us and express any concerns you may have, our 24 hour reception team will be sure to take care of you. Kind Regards, James

Had a great stay. Hotel staff were very friendly and helpful. Room comfortable and clean. It was really hot so aircon was very welcome. Blackout curtains were also a great asset. Hotel is well located. Only downside was room was a bit small and takeaway breakfast was quite basic with no alternative

We booked this break earlier in the year before the hotel reopened after lock down, and I cant fault the service I received from the manager who responded to my request even though he wasnt at the hotel, so things were looking good. Check in was good with a very friendly young man giving us a warm welcome. We upgraded to a balcony room, and as the weather was so lovely I was anticipating relaxing on our own private balcony. The cleaner who had prepared our room clearly dosent have the balcony on her list of spaces to clean. There were cigarette ends on the floor, the table had old dried bird muck on it as did the glass screen and the chairs. Fortunately as the balcony wasnt private I was able to swap our bird poo marked cushions for slightly less poo stained cushions on the next door balcony. We decided to freshen up with a shower before heading into town , but there was no shower gel which is unusual for a superior room. The following morning we had coffee before heading back out. We were there 2 nights so when turning down the room you would expect the dirty cups to be replaced and a fresh supply of coffee, however this didnt happen so on morning 2 we re-used our cups and shared the remaining coffee sachet. This hotel has alot of promise as the staff are great as is the location, but when you upgrade to superior (and pay the additional cost) you expect for a little taste of luxury, but alas this isnt what we got.

This lovely little hotel is based in a former bank. The staff is amazing, very knowledgeable and really helpful. A stone throw away from Liverpool James Street station it's a great base to explore Liverpool. Will definitely come back.

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Ms Nicola, Thank you for staying with Heywood House Hotel and for taking the time to leave us a review. We are delighted to hear you enjoyed your stay here with us and that you were particularly impressed with our central location and affordability for such spacious and high quality rooms. We are also pleased to hear that the impeccable standards our staff are trained to was demonstrable to you. We will pass this onto the team to ensure we keep delivering high standards of customer service. We thank you for your custom and hope to welcome you again at Heywood House Hotel. Kind Regards, Heywood House Hotel

We stayed 2 nights at the Heywood House Hotel. Great location -easy to find and navigate the city centre of Liverpool. The Hotel was spotlessly clean and well maintained. Our room was amazing -top floor: quiet clean and excellent range of tea, coffee, hot chocolate. Good quality toiletries supplied. But by far the exceptional asset to this hotel is the staff. The front of house manger a young gentleman was kind, calm efficient and professional. Can not rate this hotel enough. Excellent

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Guest, Thank you for staying with Heywood House Hotel and for taking the time to leave us a review. We are delighted to hear you enjoyed your stay here with us and that you were particularly impressed with our central location and affordability for such spacious and high quality rooms. We are also pleased to hear that the impeccable standards our staff are trained to was demonstrable to you. We will pass this onto the team to ensure we keep delivering high standards of customer service. We thank you for your custom and hope to welcome you again at Heywood House Hotel. Kind Regards, Heywood House Hotel

I booked a 'superior' room, and if that was the best then I dread to think what the other rooms are like. It was clean, but the decor and furniture is incredibly dated, the aircon didnt work and it was like an oven. I asked at reception for them to look at it and when I got back in the evening they'd just put two fans in the room, one didn't even have a finger guard! I paid £200 for the room and I stay in hotels a LOT and this no-way compares to the quality you expect for that price - today has been a write-off because I slept terribly because of the noise and temperature. It was OK, but nothing special, but certainly wouldnt expect to pay more than £90 for a room of that quality. I feel pretty ripped off to be honest.

Great hotel, very central and within walking distance of all tourist attractions in Liverpool. No facilities for food, however fabulous options within very close proximity. We spent 3nts in superior rooms with fridge which had complimentary water, soft drinks and chocolate.

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Guest, Thank you for choosing Heywood House Hotel for your trip to Liverpool and for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay here with us and that you were particularly impressed with our central location, the standard and comfort of your room and your inclusive amenities. We thank you for your custom and feedback and look forward to welcoming you back to Heywood House soon. Kind regards, Alda Heywood House Hotel

We had a 3 night stay here and chose the hotel for it's location close to all the Waterfront sights. The location is great and an easy walk from a city centre car park. Our room was nice and clean and reception staffed by young friendly staff. The hotel is surrounded by bars so I would imagine it gets pretty rowdy at weekends- fortunately we were here midweek!

I booked this hotel because of its cancellation policy. I cancelled well in advance of my 31st October booking, yet I've still haven't been refunded. I've spent so long chasing communication with the hotel via email and phone calls, with no success. I'm now out of pocket by £170 and there is no sign of any contact, customer service or reimbursement.

Reception Team, Guest Services / Front Office at Heywood House Hotel, responded to this review
Dear 387stephk Apologies for the delay caused by hotel being closed due to the pandemic. I have checked and this refund and it was processed on 15th December 2020. Kind regards Heywood House Hotel

Booked this hotel months before our stay and requested a specific room. We checked on 2 further occasions that the room we had the room booked even checking a few days before. On arrival we were told that they had given our room away. Spoke to the manager and she just shrugged her shoulders

Me and my partner stayed at heywood house for his 25th birthday. Room was spotlessly clean, staff were 5* so accommodating and such a fabulous location. It's ideal if you want to stay right in the city centre, if you're out late there's a 24hr reception so perfect for young people!

absolute gem of a hotel in the heart of the hustle and bustle yet peacefull from the outside when in your room Exellant staff and the night porter happy to tell you some great secrets to the city Will 100% be staying again Thank you

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear bluerhys, thank you for your positive review on your recent stay with us. I'm pleased to read that you had a memorable experience and that our team contributed to this - i'll be sure to pass on the compliments. We look forward to welcoming you back in the future. Kind Regards, James

Having previously stayed In a few hotels in the city centre was keen on seeing what other hotels Liverpool had to offer. i had booked the hotel based on decent reviews and it even catered for a family friend who was a wheelchair user. The accessible room in short was good but a few pointers that she wanted to add in her case- the height of bed was Too high generally one side of the bed was blocked by a desk and she was unable to close curtains or even use the bed to Accommodate her needs. I was able to help her the second night but she also noted the doors Are extremely heavy and she struggled on my occasions gaining access to her room. The rooms were well decorated, tea/coffee/iron/ but no room bar or room service possibly due to current restrictions. We however as a group felt the gold stars deserved to go to front of house. The receptionist on arrival and on leaving - both were friendly, helpful and despite being busy made sure they were able to help or deal with anything. The night manager Chris went above and beyond for one of our party and made the stay that bit more special . We wouldn't of found the experience of staying here as pleasant if it hadn't been for the team Who were such amazing helpful people. The less can be said about the adjoining restaurant and bar, although not part of the hotel they mention to guests it's able to be used for breakfast/lunch and dinner but was separate. .The staff generally were helpful with breakfast and dinner. However the poor and frankly embarrassing behaviour of one member of staff who chose to keep the change of just under £10 from a £30 odd bill and then lie and say they had told us no change was to be given back. We were absolutely shocked and feel this is quite shocking behaviour to state they had relayed the “no change” rule to us. We also weren't allowed to bring any food or drink out of the restaurant over to the hotel as they said they didn't have suitable containers. The hotel itself we feel should have an easier passage ok for guests who are using the adjoining restaurant and bar, maybe incentives of 10% as an example. Even though they are not linked we had such shocking and poor service from the restaurant that we certainly wouldn't return there. The hotel itself could do with some minor tweaks here and there, but please keep the staff who we had rhat made our stay all the more special.

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Sianclarkuk, thank you for your detailed, positive and suggestive review. It was a pleasure to meet with you and your family. I've made a few notes from your review relating to the hotel for discussion with the wider team - so I thank you for this. I will also forward the information relating to the adjoining restaurant for their review as a separate business. Thank you once again and I hope that we can welcome you back in the future. Kind Regards, James

Great hotel with friendly and helpful staff. Nothing is too much trouble. Brilliant location and convenient to the train station. Very clean. Had breakfast in the slaughterhouse which is next door and it was lovely. Don't want to broadcast how lovely it is as we want to still be able to book ha ha

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Welshgal, thank you for taking the time to leave such a glowing review on your September experience at Heywood. It's a huge compliment for us to now be your number 1 choice of hotel when returning to Liverpool and we look forward to welcoming you back in the near future. Kind Regards, James

rooms were smaller than we expected, but very tasteful, lovely comfy bed and blackout curtains, so I slept better than I have done in weeks. Bathroom was just cute. only complaint- no opening windows, which I consider really important at present- but can't fault anything else. Very clean all over.

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear tony d, thank you for your detailed and positive review. I'm pleased that you enjoyed your stay with us and don't be afraid to ask for a more spacious room with windows that open on your next visit - each room is different! Kind Regards, James

We booked a superior room having looked at their website which describes it as plush. Plush it certainly isn't the only difference with a standard room, a fridge! The room quality needs a lot of improvement. The lighting was poor with only three ceiling spots none of which near the wardrobe and tea making area so hard to see in. The duvet would flop out of the covers and the pillows were so thin made my partners ears hurt as he is a side sleeper. The toilet seat was not secured properly and Ill fitting. There was no where to hang the hard towel for when you have washed your hands. The sink depth was so great that you were too far from the mirror to shave properly or apply make up. Premier inn rooms are a greater comfort than this ‘superior' room.

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear mack1990, thank you for your feedback on your recent stay with us. I am sorry that your visit with us did not live up to your expectations. We appreciate all feedback whether positive or negative and I have made a note of your review for the housekeeping and maintenance teams, thank you. Kind Regards, James

Tasty food, staff are polite, helpful. Very restful sleep and hotel is easy to get to from James Street train station. It's a short walk to the Albert Dock, cavern club and Liverpool one shopping centre.

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear css236, Thank you for taking the time to leave such a positive review from your recent stay at Heywood House Hotel. We are pleased to see you enjoyed your stay and we hope to welcome you back in the future. Kind Regards, Megan

Excellent hotel, great central location. Room lovely and comfortable, very quiet even had complimentary White Company toiletries!! Had everything you could need. We did run out of coffee sachets and asked for more and the man on night reception bought some straight up to our room. Very helpful. All very covid aware, ie plenty of hand sanitiser and one way system in reception. We parked in Liverpool Q which is 5-10minutes walk from hotel. It was pricey but hotel offered 30% discount. I would definitely stay here again!!

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear ALPHIE28, Thank you for taking the time to leave such a positive review from your recent stay at Heywood House Hotel. We are pleased to see you enjoyed your stay and we hope to welcome you back in the future. Kind Regards, Megan

Good hotel which is conveniently located for Liverpool's main attractions. Our room was spacious and comfortable with tea/coffee making facilities, hairdryer, ironing board and safe. The bed was comfortable and the room was quiet during the night despite being centrally located. Breakfast had to be taken off-site.

Laura Smith, General Manager at Heywood House Hotel, responded to this review
Dear Mike, thank you for taking the time to leave a detailed and glowing review on your recent stay with us. I am delighted to read that you enjoyed all aspects of your stay with us and I hope that we can welcome you back soon. Kind Regards, James

Nice cosy hotel, not too much noise considering it's a city centre Hotel. Lovely cocktails in the Alchemist. Would visit again. Very close to shopping and bus station. Check out staff very friendly and knowledgeable even though it was 6am!

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Catdoh. We are pleased to hear that you enjoyed your stay here with us and that you found our hotel nice and cosy, our staff very friendly and knowledgeable and our location perfect for what you needed. We would like to thank you for taking the time to leave this review, we really appreciate all feedback and hope to welcome you back here to Heywood House Hotel. Kind Regards, Rob.

We stayed here for a long weekend and would definitely recommend. It is in a great location, the room was clean, spacious and had good facilities. The staff were second to none. Chris in particular deserves a special mention as he was funny, friendly and helpful (even writing us a list of places he recommended to visit, all of which were excellent). We will definitely stay here again whenever we visit Liverpool

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our room clean and spacious with good facilities, our location perfect for what you needed and our staff second to none. I will ensure I pass over your kind words to Chris. We would like to thank you for taking the time to leave such a positive review, we really appreciate all feedback and hope to welcome you back here to Heywood House. Kind Regards, Rob.

We visited the Heywood hotel for 1 night after being bought a wowcher for Christmas. Our stay exceeded our expectations the room was large and well appointed, with a huge bathroom. The service we received from James on check in was exceptional, very efficient but with warmth and care to detail. The hotel is in a great central location but it was quiet at night we got a great night sleep. We would definitely stay again. When we returned home we realised we had made a silly mistake and left some clothes in the wardrobe, we called the hotel and James' customer service shone through again as he located our clothes and got them posted home to us. So thank you Heywood House and especially James what a gem he is!

Heywood House Hotel Management, General Manager at Heywood House Hotel, responded to this review
Dear Danni-livingthedream. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms large and well appointed, our location perfect for what you needed and our staff exceptional and very efficient. I will ensure I pass over your kind comments to James. We would like to thank you for taking the time to leave such a positive review, we really appreciate all feedback and hope to welcome you back here to Heywood House. Kind Regards, Rob.

Hotel and staff good, you get a late check out, you'll need it as the noise will keep you awake unfortunately. This is not something the hotel has any control over sadly, its what comes from choosing a city centre hotel.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear 1969ned. We we pleased to hear that you enjoyed your stay here with us and that you found our hotel and staff good. We are disappointed to hear that you were disturbed by some external noise and we would like to take this opportunity to apologize for this. We would like to thank you for taking the time to leave us a review, we really appreciate all feedback. Kind Regards, Rob.

We stayed as a party of 3 for a birthday and was very happy with the accommodating and friendly staff upon arrival. Rooms were clean and we would consider this hotel very good value for money. Special thanks to the night porter for Chris for ensuring we had a comfortable stay with his above and beyond service. Would highly recommend staying here. Thank you!

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thank-you for leaving such a kind review, we really do appreciate it! We are so happy you enjoyed the birthday celebrations! I will pass the compliment over to our Night Porter, Chris. Best Wishes, Eleanor

Easy place to stay for getting around. Friendly staff. Lovely modern decor and clean. Food is served next door in the Alchemist but there is an interconnecting door. Live music next door was great. I will visit again.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear 733kimf, thank you for taking the time to leave a tripadvisor review as this really helps us as a small business. I am pleased to read that you found all aspects of your stay with us up to standard and we look forward to welcoming you back in the near future. Kind Regards, James

Great hotel, fabulous location, very helpful and informative staff (thanks Chris & Rob). Our room was spotlessly clean and we liked the White Company products in the bathroom. Great comfy bed, bedding and pillows what more could we ask. We will book again if we return to Liverpool.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Patrcia. We are pleased to hear that you enjoyed your stay here with us and that you found our rooms spotless, our beds comfy, our location perfect for what you needed and our staff both helpful and informative. We would like to thank you for taking the time to leave such a positive review, we really appreciate all feedback and look forward to hopefully welcoming you back here to Heywood House Hotel at some point in the future. Kind Regards, Rob.

First the conclusion: We really like the place and have already booked our next stay to Liverpool there. Why? The location is excellent, the staff is friendly, the rooms were ok, all very clean and they deliver what they promise. No more no less. Some noise from the street and the backyard must be expected but it was not disturbing our sleep. On of our rooms felt a bit cramped but the other was perfect. Wifi acceptable. They have no restaurant/breakfast but who cares when the neighboring bars/pub serve good, english breakfast. And, important, we felt it was good value.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear brutusOslo. We are pleased to hear that you enjoyed your stay here with us and that you found our rooms clean, our WiFi acceptable, our staff friendly and our location perfect for what you needed. We are also thrilled to hear that overall you found our hotel good value and we would like to thank you for taking the time to leave this review, we really appreciate all feedback. We hope to welcome you back here to Heywood House Hotel at some point in the future. Kind Regards, Rob.

Very limited parking outside which is metered 8am-6pm. Carpark Q in middle of city which is a nightmare to find if your not from the area then its a ten minute walk to hotel with luggage. Get voucher from hotel reception for 30% discount on Q park only. No room service available on first night. Second night food was ok but barely warm. Breakfast starts to late at 8am. Most other BW Hotels start serving at 6:30-7am so that was a waste of money. As a BW rewards member I was upgraded to one of the better rooms which was basic at best but did have a balcony which would of been beneficial if not in January. I wont be staying there again.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear 49dazm. We offer the 30% discount at Liverpool One Q-Park due to the fact there is limited parking outside the hotel itself and we would like to offer our guests a 24 hour secure place to park their car. We have directions to the car park on our website as well as in our reception area with our staff being more than happy to assist with any directions that are required. We would also have been more than happy for you to drop your luggage off at the hotel prior to parking your car to avoid you having to walk with your luggage just like many of our guests do. In regards to the food and breakfast, we have a partnership with The Alchemist next door and therefore are unable to determine the opening times however we clearly state these on our website as well as all other third party booking sites. If when you arrived to the hotel and realized breakfast was served too late for you, and you had pre-paid for it, if you had spoken to our receptionist we would have been more than happy to look at refunding this for you or even putting the pre-paid amount towards an afternoon/evening meal. We are pleased to hear that as a Best Western rewards member your loyalty to the brand was recognized and you were given a complimentary upgrade to one of our top tiered rooms The Superior Balcony. Unfortunately, we are not responsible for the weather in January. We would like to thank you for taking the time to leave this review, we really appreciate all feedback. Kind Regards, Rob.

I stayed at the Heywood hotel with my sister for my 30th birthday. We arrived at the hotel early and were greeted at reception by 2 ladies who were very friendly but told us our room wasn't ready yet but were welcome to leave our bags if we wanted to go out. We went to a local wetherspoons for a drink and afterwards went back to the hotel to check in. There was a young man on the front desk who checked us in and told us our bags were already in our room, he was really friendly and was chatting to us for a while. We went to our room and it was lovely and quite spacious, we also had a bottle of wine on ice (which was included in a deal we had booked). When we went downstairs as we were going out for the night the young man asked us what we were up to and if we had plans we just said we were going for dinner and to a few pubs and clubs. We came back at 2am and there was a man on the front desk and he was so lovely, talking to us and asking if we had a good night, he asked if we had enjoyed the cavern club and was asking about my birthday. We said we would definitly come back and he said they sometimes have offers on living social which is what we had booked it on, he was talking to us for a while and we said how friendly everyone had been. The staff definitely made the stay even better and i will definitely be back. The hotel is in a great location close to the shops and bars, the alchemist is right next door and has a door from the hotel straight into the alchemist. The next morning we walked down the the docks which is just down the street. I will definitely be visiting liverpool again and will stay in this hotel. Thank you to the staff who made our stay even greater.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear supershelly07, thank you for your kind words and excellent scores. I'm delighted that the customer service we provided was provided made you feel welcome and contributed to your stay - it is something we are passionate about as hoteliers and Liverpudlians. We look forward to welcoming you back in the future. Kind Regards, James

Very clean hotel with friendly staff, nice touches (free toiletries and cans of pop). Good location for all of liverpool's attractions. Only downsides were the noise from outside (bottles clinking from nearby bars) and the mattress was too soft for myself.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for leaving a review, we really appreciate your feedback! Best Wishes, Eleanor

I would recommend this hotel to anyone visiting Liverpool. It is good value and in a great location. The rooms are great and the staff are brilliant. They can't do enough for you. Thank you so much. I will definitely be back again soon.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for leaving such a kind review, we really appreciate your feedback! Best Wishes, Eleanor

Stayed 1 night mid week in room 111. Fabulous hotel. Staff super friendly. Great breakfast next door at The Alchemist. Fantastic location - 4 minute walk to Matthew Street. Lovely pub just across the road - The Corn Exchange. Will use this hotel again without doubt. Just go!!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Trevorgirl. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel fabulous, our staff supper friendly, our breakfast great and our location perfect for what you needed. We would like to thank you for taking the time to leave such a positive review, we really appreciate all feedback and look forward to hopefully welcoming you back here to Heywood House Hotel at some point in the future. Kind Regards, Rob.

The staff in this hotel are exceptional. They seemed to want to make everyone happy. They were polite, helpful, knowledgable, generous and kind. The hotel was central and close to excellent restaurant and cafes. Highly recommended.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear LostInTheHillsMouse. Thank you for taking the time to leave such a positive review, we really appreciate your feedback and are so pleased to hear that you enjoyed your stay here with us. Kind Regards, Rob.

Reception is not necessarily manned the whole time and the hotel does not have its own dining room. But the room itself had a comfy bed and was very clean. It is spacious and I appreciated the kettle and biscuits on offer. Like the White Company bathroom soaps etc and decent shower. Overall place was quiet and ideal for business who just requires a bed for the night and a good nights sleep.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Andrew. We are pleased to hear that you found our beds comfy, our rooms clean and spacious and our hotel quiet and ideal for a good nights sleep. We apologise that you found the reception to be unmanned at certain points during your stay. This is because here at Heywood House our staff work alone on shift and therefore there are certain times when the desk is left unmanned such as completing the fire walk or dealing with a guests request. This should only be at 5 minute intervals but we would like to apologise if this impacted your stay. We value each and everyone of our guests and we would like to thank you for taking the time to leave us this review, we really appreciate all feedback and hope to welcome you back here to our hotel at some point in the future. Kind Regards, Rob.

Excellent stay at the Heywood which is right in the hub of things.Large clean comfortable room. Staff were delightful from Rob who did our booking to Sarah and James on reception who were both lovely to deal with. Thank you for the gift and card for our anniversary celebration. Would definitely recommend this hotel and will be visiting again in the future. Well done. John and Susan Bond

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear M94UZwilliamb. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms large, clean and comfortable, our staff delightful and our location perfect for what you needed. We would like to thank you for taking the time to leave such a positive review, we really appreciate all feedback and we look forward to welcoming you back here to Heywood House Hotel at some point in the future. Kind Regards, Rob.

The double room was superb,clean and fresh,the refreshments available perfect and plentiful,the bathroom superb shower and lovely deep bath.The staff were ammmazzzing,friendly,courteous and professional, a true credit to the hotel,we stayed room 206 and slept beautifully

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear CaroleP267. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms superb,clean and fresh and our staff friendly, courteous and professional. We would like to thank you for taking the time to leave such a positive review, we really appreciate it and hope to welcome you back here to Heywood House Hotel at some point in the future. Kind Regards, Rob.

Stayed here for two nights for business as a solo female traveller. Such a great hotel - great welcome, really friendly, gorgeous room with big bed, lots of towels and toiletries, tea and coffee with lots of milk, complimentary biscuits and water/coke in the fridge. Very clean and extremely quiet. Big bathroom with great shower and plenty of space for makeup etc. Felt very safe. Breakfast at the Alchemist was good - I don't really like a cooked breakfast as I prefer yoghurt and fruit which wasn't offered unfortunately so I opted for the American which was waffles eggs and bacon. It was nice to be fair as I was hungry. The coffee and juice were excellent! Wouldn't hesitate to recommend if you are a solo female traveler- in fact I'm back there next week! It's a good price too compared to the other four star hotels in the area.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Exvoguemodel. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel great, our staff really friendly, our rooms gorgeous and our bathrooms large with great showers. We would like to take this opportunity to thank you for taking the time to leave us such a positive review, we really appreciate it. We are thrilled to hear that you are staying with us again next week and we look forward to welcoming you back here to Heywood House Hotel. Kind Regards, Rob.

Hotel was in a good location for train and city centre. It was clean and tidy. Nice pub next door. Sleep was given 2 stars due to a couple having a full blown row at 4.30am and waking most of the hotel up!!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Bridsie. We are pleased to hear that you found our hotel clean and tidy and our location perfect for what you needed. We are disappointed to hear that you were disturbed by a couple arguing. These instances are extremely rare here at Heywood and we would like take this opportunity to apologise that your stay was impacted by this. We would like to thank you for taking the time to leave us a review, we really appreciate all feedback and hope to welcome you back here to our hotel at some point in the future. Kind Regards, Rob.

This is within walking distance of train station and the docks, and near a ped mall. The rooms were large and comfortable. Breakfast at the Alchemist restaurant next door was superb! Would stay here again.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Brenda P. We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed, our rooms large and comfortable and our breakfast superb. We would like to thank you for taking the time to leave such a positive review, we really appreciate all feedback and hope to welcome you back here to Heywood House Hotel at some point in the future. Kind Regards, Rob.

The hotel is nice, staff are all super friendly and helpful, the location is perfect! (5 mins walk from pretty much anything) surrounded by lots of bars and restaurants so it isn't the quietest, however we were advised by staff that it is a grade listed building so there isn't a lot they can do about it which is fair enough! However I didn't really expect anything less considering the location of the hotel! (We stayed on a Saturday so I can imagine it is quieter during the week) I would come back again!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear ilovetravellingxxx. We are so pleased to hear that you enjoyed your stay here with us and that you found our staff super friendly and helpful and our location perfect for what you needed. We would like to thank you for taking the time to leave such a positive review, we really appreciate all of our guest feedback. We are also thrilled to hear that you would come back and stay with us again and we very much look forward to welcoming you back here to Heywood House Hotel. Kind Regards, Rob.

We have stayed at heywood house many times now & have never been disappointed. We've just spent two nights in room 109 & will definitely be asking for it again. We didn't get chance to use the lovely bath but the shower was perfect brilliant pressure & they provide good quality bath products. Complimentary bottle of wine & in the fridge cold drinks & chocolate. The hot drinks tray has a good variety too. We had a brilliant sleep bed was very comfortable & thick blackout curtains really helped. The location is perfect as we could drop our shopping off then return to do the rest. Very courteous staff on reception will see you again very soon. Jan & Clive whitehead

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Mr and Mrs Whitehead, Thank you once again for choosing Heywood House Hotel and for taking the time to leave us such a kind review. We are delighted to hear you had such a pleasant stay with us and that your complimentary upgrade and services as a valued and recurring guest was appreciated. Furthermore, we are pleased that in particular, you were impressed with the comfort of your room, central location and committed staff. We look forward to seeing you again soon! Kind regards, Iona

Another return to Heywood House, and it is lovely as usual. Thank you Rob and James and the girls for your help with maps and directions. The position of this hotel is perfect, the rooms are comfortable, and staff are amazing. There is no bar or breakfast room here, but you have bars on either side, and a Wetherspoons just around the corner. Can't wait to come back in April, well done all.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Hi There, Thankyou for your lovely review, we really do appreciate it! We are looking forward to having you back with us again. Best Wishes, The Reception Team

A little hard to find, hotel signage not very clear not that u need neon flashing lights! We dropped our bags off as we were a bit early for check in. Thank u very much. When we did check in it was smooth and straight forward. We came done after getting changed for our theatre visit and evening meal booking and asked the young gentle man at the desk where the restaurant we had booked was. He told us it would be probably easier to get a taxi. So being country bumpkins I asked where the best place to get a taxi was. His reply was "just down there" and of conversation. This took me aback a bit......working in hospitality myself I'm sure it wouldn't have taken him much to ring for a taxi or even given better instructions. Over all I would stay here again, no issue with noise, but it was a wednesday. We didn't have breakfast next door as there is a wetherspoons just around the corner. Beds were comfy, shower was lush. Decor just to my taste. Sat having a cup of tea (great selection of herbal teas) we noticed two large bottles of empty coke bottles behind the long heavy curtains. Not a massive issue and easily missed with such heavy curtains but may be something to remember.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Excursion30897268076. We are so pleased to hear that you enjoyed your stay here with us and that you found our beds comfy, our showers lush and our decor just to your liking. We are disappointed to hear about the lack of directions given or the offer to call you a taxi as here at Heywood House we pride ourselves on delivering exceptional customer service to all of our guests and we will be looking into this further. I will also pass over your comments in regards to the empty coke bottles to our Housekeeping team. We value each and everyone of our guests and we would like to thank you for taking the time to leave this review we really appreciate it. We hope to welcome you back here to Heywood House Hotel at some point in the future. Kind Regards, Rob.

My wife and I stayed at the Heywood Hotel for 3 nights last week and we really enjoyed staying there. The hotel is located just around the corner (3 min walk maximim) from James St Station and is a stones throw away from Liverpool 1, Cavern Club, Albert Dock, Liverpool Museum, LiverBird Building, Pier Head and all the other attractions. Check in was quick and trouble free, James was very helpful and explained a few things about the hotel and where you could have breakfast in the neighbouring Alchimist Bar & Restaurant. We were allocated a room on the 3rd floor at the front of the hotel. This is a boutique hotel, rooms are very well presented spotless clean and comfortable. Double bed, fitted wardrobes, a small seating area, a small fridge, toiletries & tea and coffee making facilities, fresh towels daily. We also had a small balcony with 2 chairs and a table so lots of space inside and out. The bed was really comfortable, noise levels were minimal and I would expect it to be louder over the weekend (we stayed Wed - Sat). Could not fault this hotel and the location and would stay again and recommend to others.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear David. We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed and our hotel clean and comfortable. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review, we really appreciate it. We hope to welcome you back here to Heywood House Hotel at some point in the future. Kind Regards, Rob.

One of the main reasons why I checked into this hotel is that the site says there is parking. It turns out that this is a public car park about 500 meters from the hotel. The price I paid in the parking lot was three times that! From the price listed on the hotel's website. The hotel itself is quite old and is on a noisy street. The hotel is no more than three stars. The price is very high for such a hotel. I will not return to this hotel nor recommend others to reach it

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Eyal. We offer a 30% discount at the near Liverpool Q Park, Strand Street, L1 8LT. Our voucher reduces the cost to £12.60 per 24 hours. If you had asked at reception we would have provided you with a voucher. We are disappointed to hear that you found the street noisy. As we are right in the middle of the city center street noise is expected. If you had spoken to a member of staff while you were here we would have been able to arrange something for you. If you were unsure about any of the information on our website or the information on the confirmation email a member of staff would have helped you. If you are looking to stay in Liverpool again, I would suggest looking at some hotels on the docks as they are not 'old' like our grade listed building and they are away from any traffic and general city noise. Kind Regards, Ellie

Hotel is located just a few minutes from the Pierhead and 5 mins the other way is the Cavern. Whilst the hotel has no dining facilities there are several restaurants within 2-3 mins walk including the Alchemist which is attached. Staff were friendly and very helpful

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for leaving such a kind review! We really do appreciate it! Kind Regards, Eleanor

Lovely high spec hotel. Very clean and tidy. Great location. However very noisy at night (saturday night) but cannot complain as of where the location is. Staff were friendly and helped with any question we had. Thouroughly enjoyed our stay!

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for leaving such a kind review! We really do appreciate it. Kind Regards, Eleanor

We used a voucher to stay here that we had had for a Christmas present, I can recommend this hotel as i had mentioned it was our Wedding Anniversary and there was a card waiting for us in our room which was a lovely touch. Also when we got to our room there was a loud party going on next door this was dealt with swiftly and professionally. The staff are very friendly and helpful and the room was lovely

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Frequenttripper10. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms lovely and the card in your room a lovely touch. We are also thrilled to hear that the slight issue you experienced was dealt with swiftly and professional and that you found our staff both friendly and helpful. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review, we really appreciate it and hope to welcome you back here to Heywood House Hotel. Kind Regards, Rob.

The staff at the hotel and the people of liverpool are great, very good position for all the sites, however it is attached to the Alchemist pub which is fine unless you aren't going out pubbing on a night. Friday night the music was horrendously loud until 2am. We were on the first floor so directly above the noise. If like me you prefer to sleep then perhaps the 3rd floor would be preferable. Or go mid week, Thursday was quiet.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for leaving a review, we really do appreciate your feedback! Kind Regards, Eleanor

Very pleasant stay, great location in the heart of the city, clean large room, large bathroom. Very comfortable beds. Check in very easy, pleasant and helpful staff. Fantastic bar attached to the hotel, overall a great stay.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms clean and large, our beds comfortable and our location perfect for what you needed. We are also thrilled to hear that you found our staff very pleasant and helpful as here at Heywood House we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review, we really appreciate it. We hope to welcome you back here to our hotel at some point in the future. Kind Regards, Rob.

Went to celebrate my husbands birthday, the hotel even gave him a card! Thought this was a great location for us as we hit Mathew Street for the bars then Castle Street for some food! Although it wasn't very well signed it was easy to find. We parked in a q park and was able to get a discount through the hotel

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. Thank you for taking the time to leave us such a positive review, we really appreciate all feedback and are pleased to hear you had a lovely birthday stay here with ourselves. We hope to welcome you back here to Heywood House Hotel at some point in the future. Kind Regards, Rob.

Excellent location very clean hotel very helpful staff nothing was too much trouble the rooms are very well appointed with everything that you would need this hotel is close to all amenities restaurant and bars I would highly recommend a stay at this hotel.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. Thank you for taking the time to leave us such a positive review, we really appreciate all feedback and are pleased to hear you had such an enjoyable stay here with ourselves. We hope to welcome you back here to Heywood House Hotel at some point in the future. Kind Regards, Rob.

An Excellent hotel. Would have given it 5 stars unhesitatingly except that it doesn't have a breakfast room. If you book breakfast it will be taken next door at the Alchemist and I'm afraid i cannot recommend that. There is an excellent place for breakfast 2 doors down - The Manhattan Bar and Grill. Having said that the Heywood is a great hotel and I will use it again. The room was large, airy and impeccably clean. All the staff we met were polite and always helpful. The location could not be better. A quiet street in a great central location.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Ilnwood. Thank you for taking the time to leave us such a positive review, we really appreciate all feedback and hope to welcome you back here to Heywood House Hotel at some point in the future. I will pass over your comments in regards to our breakfast arrangements with The Alchemist. Kind Regards, Rob.

Used a Buy-a-Gift voucher for our one night stay at the Heywood. It was accepted with no issue unlike a lot of hotels in other places that we tried to book. The hotel is lovely so clean and welcoming and so close to all that Liverpool has to offer, we enjoyed it a lot and hope to be back soon

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. Thank you for taking the time to leave us such a positive review, we really appreciate all feedback and hope to welcome you back here to Heywood House Hotel at some point in the future. Kind Regards, Rob.

Heywood House is a building on a back street away from the main road. There is very little signage telling you that it is a Best western. We had several issues with our room when we arrived and although these were all sorted out quickly, in my opinion these issues should not have been there in the first place. The breakfast arrangement is terrible. There is no dining room in the hotel and you eat in a bar next door which is also open to the public. The quality of the breakfast was well below what I would expect from this type of hotel and was available much cheaper at other places on the same street.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Kevin, Thank you for choosing Heywood House Hotel for your trip to Liverpool and for taking the time to leave us a review. We apologise you experienced some issues with your room, however we are pleased to hear our staff were able to quickly and efficiently solve these issues for you. We also apologise you experienced issues with your breakfast. Breakfast is run by a restaurant completely independent to the hotel, however I am more than happy to pass on your comments to their management team. Thank you for your feedback, it is much appreciated. Kind regards, Iona

Did the total Beatles experience and great hotel base however restaurant attached was poor. Recommend Mathew Street exhibition over Albert Docs as more real.Magical Mystery tour a must see..plus free access to Cavern if you take a trip...well worth it.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Bridgette, Thank you for choosing Heywood House Hotel for your trip to Liverpool and for taking the time to leave a review. We are delighted to hear you enjoyed your stay with us and that you found our central location particularly useful, surrounded by a wealth of bars/restaurants, tourist attractions and transport systems. We apologise you felt dissatisfied with the adjoining restaurant. It is completely independent to the hotel, however I am more than happy to pass your comments on to the management team. We hope it has not deterred you from staying with us again! Many thanks again and we hope to welcome you back to Heywood House soon. Kind regards, Iona

Just back from another great trip to Liverpool. This hotel is my favourite, lovely room on the 3rd floor with a cute balcony, great nights sleep and the staff are just brilliant. Nothing is too much trouble and they are great with sightseeing advice. Excellent location for The Docks and the shops. Will definitely be back. Rob on the front desk is an absolute star.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for leaving such a kind review, we really do appreciate it! I will be sure to let rob know that you think he is a star! Kind Regards, Eleanor

Great location if you want to be close to town centre. Very close to lots of bars restaurants and also not far from train stations and bus station within walking distance. Hotel room very clean and had lovely bathroom with good quality shampoo etc. Staff at hotel very friendly and welcoming.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Tracy. We are so pleased to hear you enjoyed your stay here with us and that you found our hotel clean, our bathrooms lovely and our location perfect for what you needed. We are also thrilled to hear that you found our staff friendly as here at Heywood House we pride ourselves on delivering exceptional customer service to all of our guests. We would like to thank you for taking the time to leave a review, we really appreciate all feedback. Kind Regards, Rob.

This facility boasts great central location, small but so helpful staff, and very clean comfy rooms with nice decorative accents. Not much to look at from the outside but who cares. Felt like a kind of high-end mod hostel and we felt very private and safe. We were walking distance to the Albert Docks, Liverpool Museum, the Cavern Club, plenty of fun inexpensive eateries and coffee shops - and only half a block from the train station to our next destination. I left behind a t-shirt and Heywood staff kindly worked with me to have it sent back to me in the U.S. This was the perfect launching point for our bucket-list visit to Liverpool and Beatles pilgrimage. Would defihitely highly recommend. Thank you Heywood!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Jlagmay. We are so pleased to hear you enjoyed your stay here with us and that you found our rooms clean and comfy, our staff helpful and our location perfect for what you needed. We would like to thank you for taking the time to leave such a positive review, we really appreciate it and look forward to hopefully welcoming you back here to Heywood House Hotel at some point in the future. Kind Regards, Rob.

Lovely hotel which is close to everything. Lacking in a bar but slaughterhouse next door does the job. No restaurant either and defo stay away from slaughterhouse on that score! Room well appointed with robes supplied. Would go back again.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for leaving such a kind review, we really do appreciate it! Kind Regards, Eleanor

Just got back from Heywood House Hotel. We had a fantastic time. I emailed hotel as it was my wedding anniversary and I wanted a quiet room. We were upgraded to a superior room and also received an anniversary card which was a lovely touch. Our room on the second floor was extremely comfortable, spacious and very quiet. The location of the hotel was perfect, very central. I can't wait to return to Liverpool and will definitely be returning to Heywood House.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Chel_10. We are pleased to hear that you enjoyed your stay here with us and that you were happy with your complimentary upgrade to help celebrate your anniversary. We are also thrilled to hear that you found the room extremely comfortable, spacious and quiet and our location perfect for what you needed. We really appreciate you taking the time to leave us such a positive review and we look forward to welcoming you back here to Heywood House Hotel at some point in the future. Kind Regards, Rob.

Nice hotel, clean rooms and good staff. However if you like your beauty sleep you might want to ask if they have any quieter rooms. We had room 305 with a nice little balcony, unfortunately above a busy little street and the hotel is adjacent to the Alchemist and various other pubs etc. the noise was quite loud and continued until about 01:30.. worst noise was from the empty bottles being put out. Other than this the room and bed were comfortable and a bonus for me was that there was hot chocolate as well as teas and coffee. The hotel does not have a bar or restaurant but there is a private entrance from the hotel to the Alchemist, there is also a good room service selection at very reasonable prices. We opted to have breakfast at the Alchemist, my husband had the full English & I opted for the Garlic Truffled Mushrooms on Toasted Sourdough both were excellent. Will definitely stay again.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Karen C, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 0151 224 1444. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, James Assistant Manager Best Western Heywood House Hotel, BW Signature Collection

Great hotel in the heart of Liverpool. We had an accessible room as my daughter uses a wheelchair and the room was really spacious and perfect for her needs along with being tastefully decorated. Would definitely return and recommend

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Good Afternoon, Thank-you for leaving such a kind review, we really do appreciate it! We hope to welcome you and your daughter back to Heywood House Hotel soon :) Kind Regards, Eleanor

The hotel is in the middle of the city centre and a great location. The gentlemen on reception who checked us in was nice and friendly. The room was nice and clean, with a hairdryer and plenty of tea and coffee. I read online the scaffolding would be up for 6 weeks from May. It's now the middle of August and still up..seems a funny six weeks? The noise.....my god. The bar next door puts the bins out about 1am and 3am...the bin men then seem to come about 5am. I understand it's a listed building and in a central location but the noise is horrendous. It's truly the worst night's sleep I've had in a hotel. The builders were on the scaffolding nice and early too so make sure you have the curtains closed! Such a nice hotel- I'd stay again if they offered quiet rooms! We didn't have have breakfast in the alchemist as there wasn't much choice- id recommend moose coffee just round the corner. Breakfast was amazing!

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Good afternoon Fiamarie, Thank you for choosing Heywood House Hotel for your trip to Liverpool and for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay with us and you were particularly impressed with our friendly staff, ample room amenities and that our central location was amicable to your needs. Unfortunately during busy periods, this can mean the street can sometimes be noisy. Was this something you reported to reception? We certainly do offer quiet rooms and we would have been happy to arrange a room move for you! Thank you again and we hope to welcome you back to Heywood House soon. Kind regards, Iona

So, I'm not a big goer of Best Western hotels after a few unfortunate and unforgettable experiences However, this was an okay property! The location is quite obscure I found at first, and there is no blatant advertising to find it. I would call it a small and cosy hotel. The receptionists are also very friendly. I am a Platinum member with BW so I was given a complimentary upgrade, however, the balcony in my room was unable to be used as it was surrounded with construction men which was a shame. The bed is one of the biggest I've seen, which is also very comfy in a spacious room, which gains a good mark lol I wasn't impressed that there isn't a bar, and the equivalent would be the restaurant attached to the hotel, however, the prices are extortionate. I was given breakfast included in my rate, which also took place in the Alchemist next door, it is a big big shame that you have only two choices, traditional breakfast or vegetarian. (I would certainly not pay the rate the hotel were charging, as you can get better buffets for less!) Overall, it's a good hotel in the centre of Liverpool. Improvements? GET A BETTER LIFT!

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thank you for leaving a review, it means a lot & will help us to improve in the future! Kind Regards, Eleanor

Great hotel to stay while in Liverpool, Close to waterfront, restaurants and pubs, Great staff and good pricing on rooms, Highly recommend Liverpool Cycle Tours, We did Beatles version, You can walk to meet them or spend 3 lbs on Uber, First day we walked the waterfront and took in a few museums,

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear David, Thank you for choosing Heywood House Hotel and for taking the time to leave us such a kind review. We are delighted to hear you enjoyed your stay with us and that you were particularly impressed with our attentive staff and felt we offered good value for money. Furthermore we are glad that our central location, surrounded by a wealth of bars/ restaurants, transport systems and tourist attractions proved beneficial to you and that you were able to embrace all that Liverpool has to offer! With the docks being just a couple of minutes away from the hotel, this attraction is particularly popular amongst our guests. Many thanks again and we hope to welcome you back to Heywood House soon. Kind regards, Iona

Unlike other reviewers we weren't warned that the hotel was covered in scaffolding, so it was a surprise to see it all wrapped up when we arrived. We were only there for one night and being a Monday the city was relatively quiet. We weren't disturbed by any of the building work either. The reception staff were all very attentive and helpful and gladly stored our bags until the room was ready on our arrival, and also after check-out time the next day. We were embarking on a cruise later that day so it was very helpful to have our luggage safely stored so we could have a final look around Liverpool. The room was spacious with the most comfortable bath I have found in a hotel for a long time! The beds were also very good. I would certainly stay there again.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Milly074. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms spacious, our baths and beds comfortable and our staff very attentive and helpful as here at Heywood House we pride ourselves on delivering exceptional customer service to all of our guests. We are also thrilled to hear you that you would certainly stay with us again and we look forward to hopefully welcoming you back here to our hotel at some point in the not too distant future. Kind Regards, Rob.

We came across this hotel from a Wowcher voucher deal and we were very delighted with what we found. On finding the hotel, it was surrounded by scaffolding as was the surrounding buildings as they are all being renovated on the outside. Once inside though it was clean and comfortable and the location was superb. It might not be “top rated “ in the sense that it didn't do food onsite but there are plenty of places for food nearby. Also we cannot fault the staff with their friendly and extremely helpful attitude with nothing being too much trouble. We intend to make another trip (hopefully when the building works outside has finished) as this place has everything we require for our visit.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Bagpuss125. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel clean and comfortable, our location perfect for what you needed and our staff friendly and extremely helpful. We are currently in the process of taking the scaffolding down with the exterior works now being complete so if you were to stay here with us again, that would no longer be an issue. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review, we really appreciate it. Kind Regards, Rob.

Once I had booked I received an email saying that there was currently scaffolding up. Not a problem I first thought. Checked in quickly, and in our room on the second floor. Plenty of facilities in the room with plenty of tea and coffee provided. However, fast forward to 7.20am this morning when they started on the scaffolding. It started at 7.20am and continued until 11am when we left. The noise was constant banging. So a very early wake up call. I opened the curtains to find a builder standing there. Improvements are being made however with so much noise so early on, they should not open really, or at least warn people about the works before booking. Staff were friendly. Great location.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Matthew, Thank you for choosing Heywood House Hotel for your visit to Liverpool and for taking the time to leave us a review. We are pleased to hear you enjoyed your stay with us and that you were particularly impressed with our friendly staff, room quality and standard of amenities. We are also glad that our central location, surrounded by a wealth of bars, restaurants, tourist attractions and transport systems was amicable to your needs. We apologise sincerely you felt disturbed by the noise of the scaffolding. Unfortunately your stay fell on the day of its removal and we ourselves did not anticipate such an early start. We hope that this has not deterred you from our hotel and that you may join us again with the peace of knowing all maintenance work is complete! Many thanks again and we hope we can welcome you back to Heywood House soon. Kind regards, Iona

We arrived at the Heywood and almost missed it due to the scaffolding. The hotel had notified me off this but I was hoping the work would be finished. Judging by the amount still up it will still be there next year! We checked in and made our way to our plush balcony room on the third floor(304).The room was ok, no wow factor and not what I would describe as plush. My bedroom at home is more luxurious! Scuffs on the walls and skirting boards and marks on the carpet. It was also very small although the decor was nice. The bathroom was small and average. No free standing bath as some of the pictures on the website show. There was a fridge which was empty. No water in a superior room? No robes? The balcony was nice to sit on early evening if you like looking at scaffolding! Don't get me wrong I know it's a city view and I know there's building work going on around but the balcony glass was filthy. There was a sorry piece of lime over the other side probably discarded from a gin and tonic which had been there god knows how long! You would surely clean the glass and balcony when you knew some people were staying that evening? We paid £109 for this room which included breakfast and that's probably a fair price. These rooms however go for upwards of £360 on a Saturday night which is just daylight robbery. No way are they worth paying that much for. Despite some reviews mentioning noise we didn't encounter any at all. Maybe because the heavens opened later on so no one would have been sat outside the nearby bars. The best thing about the Heywood is its location. Perfectly situated a few minutes walk from Liverpool One and Albert dock. We parked in the Q park at Liverpool 1 (L1 8LT) it was £11.50 for 24 hours with the discount ticket that they give you at reception. Breakfast was great at The Alchemist as were the cocktails the night before. Overall we had a great time, it's just the lack of attention to detail that for me prevent this hotel from being fabulous. I probably would stay again for the location but only on a deal as I was a little disappointed with the room.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Melanie, Thank you for choosing Heywood House Hotel for your stay in Liverpool and for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and that our central location was amicable to your needs. We apologise you felt let down by some aspects of your room. We have passed on your comments to our housekeeping staff who will be addressing them as a matter of urgency. Regarding the robes and fridge stock, there certainly should have been both in your room. Was this something you reported to reception as we would have corrected this for you immediately! Also regarding the scaffolding, unfortunately your visit was the last weekend of it being up in the hotel, so we apologise if it disturbed your trip in any way. Many thanks again and we hope we can welcome you back to Heywood soon. Kind regards, Iona

Nearly walked past it due to the scaffolding.. Lovely hotel. We had a lovely room which was clean & spacious. Bathroom included a large shower and bath. Staff were very pleasant and accommodating. Good priced hotel which is close to many attractions.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thank-you for leaving such a kind review, we really do appreciate it! Kind Regards, Eleanor

Great location, just minutes from James street station, and quiet considering location. Clean and roomy with all necessary little additions. Very helpful and friendly staff.centrally located for Liverpool attractions.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankk-you for leaving such a kind review, we really do appreciate it!! Kind Regards, Eleanor

Can't believe this hotel gets any good reviews. The noise is horrendous from the pub next door. With my 13 year old daughter and cannot sleep - bar shuts at 2am. Literally can hear the music clear as day as if it's being played in our room. £215 for a night - will be asking for my money back in the morning. Fobbed off with “it's a city centre hotel”! Have stayed in loads of major cities worldwide and not ever had this issue! Have also stayed in other hotels in the centre of Liverpool before and not experienced such a loud noise! They shouldn't charge more than £50 a night.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Hi, I hope you are well & I am happy we got to resolve this issue with you at the desk on check-out. I will also like to thank you for leaving a review, as it will help us improve in the future. We are sorry you did not enjoy your stay. We are located within a bustling part of the city centre (especially of a weekend), where most bars & restaurants are located. That is one reason why a majority of our guests enjoy staying with us. In regards to the 'loud noise', we are a grade listed building so we cannot replace or adjust any of the windows. To guarantee a quieter room, prior to check-in guests must contact us so it can be arranged. Please keep in mind we only have 3 floors so we cannot guarantee complete silence from the street down below. If you do stay in Liverpool again and are looking for a quiet hotel, I would suggest looking at the Albert Dock. This area is away from traffic and most clubs & bars, so will be more suited for you and your 13 year old daughter. Kind Regards, Eleanor

Love this hotel, stay every time we visit liverpool. Staff friendly, cant do enough, locations perfect. Rooms all spotless and beautifully decorated. Have had several different rooms and never disappointed in any of them. Always look after us when we stay .

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear eburke226620, thank you for returning to Heywood House once more. It is always a pleasure to see returning guests at the hotel and regulars and I am happy to read that we have offered a consistent level of comfort, service and standard for each of your visits. We look forward to welcoming you back in the near future. Kind Regards, James Assistant Manager

Ive stayed in a few places in Liverpool but this hotel gets 11 out of 10.Love the secure way to get to your room. Love the location.Love the very friendly staff.The rooms are fantastic with everything you need,Response to Grandtour- there is a switch to turn on the air con.We had a balcony room ok the view was not good but to sit out and enjoy our free bottle of wine.The room had a hairdryer, fridge with 2 bottles of water, 2 cans of pop and 2 kit-kats,ironing board, iron ,safe tea coffee and hot chocolate and biscuits and not forgetting the little rubber duck if you had a bath.This hotel is was so fab did not want to leave.Thanks to all staff for a fantastic time.Cant wait to go to your fab city again soon

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Ms B, Thank you for choosing Heywood House Hotel for your stay in Liverpool and for taking the time to leave us such a kind review! We are delighted to hear your stay was a memorable one. Our hotel security is extremely tight and our staff are committed to ensuring excellent customer service so we are pleased you felt satisfied with this experience. Furthermore, we are glad you felt spoilt with our level of facilities. Though our central location can hinder an extensive view, the hotel is surrounded by ornate architecture and the balconies are a popular and comfortable space for guests to unwind and enjoy Liverpool from a level! Many thanks again for your kind words. We hope to be welcoming you back to Heywood House soon. Kind regards, Iona

Next to 2 bars that play very loud music after midnight. Rooms were too hot and the the bed was like sleeping on the floor. Hard as nails. Staff were lovely but rooms so hot despite air flow?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Grandtour54854655668, thank you for your feedback on your recent stay with us. Due to our very central location, visitors to the hotel can expect some external noises which are totally out of the hotels control, more so on the weekends. We try to regularly liaise with the local council if noise is deemed excessive and the local owners for some improvement but I will certainly forward this feedback for to them for their consideration and I am sorry that you were disturbed by this. We don't often receive negative feedback regarding our beds or air conditioning so I am happy to look into this further for you if you could please email us with your room number to allow us to investigate further. Kind Regards, James Assistant Manager

This hotel was a fantastic place and the location was excellent being situated about a 10-15 minute walk from Albert Dock and about the same into Liverpool 1 as well. The value we paid for what we got was excellent! Staying 2 nights with breakfast included (which was a full English in the alchemist and bloody lovely!) and in a brilliant location in the middle of everything for £180 was excellent! When we come back to Liverpool we will definitely stay again!

HeywoodHH, Guest Relations Manager at Heywood House Hotel, responded to this review
Thank-you for leaving such a kind review, we really do appreciate it! When you visit Liverpool again, make sure you book with us! It was lovely having you and would be a pleasure having you again. Kind Regards, Eleanor

We've just returned from our stay in Liverpool where we stayed at this hotel which is perfectly located and walking distance from all activities. The hotel was nice, very clean, rooms had a nice decor and also a good size. Nothing to complain about except would have preferred a slightly wider bed to sleep more comfortably other than that all was perfect during our 3 night stay.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thank-you for leaving such a kind review, we really do appreciate it! Kind Regards, Eleanor

Lovely hotel in a very good location, the staff were friendly and very helpful staff. The breakfast was Fantastic . The hotel is very tastefully decorated and was very clean. Beds comfortable with good bed linen although the pillows slightly too firm.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our beds comfortable, our location perfect for what you needed and our hotel to be lovely and tastefully decorated. We are also thrilled to hear that you found our staff friendly and very helpful as here at Heywood House we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review, we really appreciate it. Kind Regards. Rob.

Great hotel, lovely decor and right in the heart of the city. When we stayed, they were doing work outside and there was a lot of scaffolding but the hotel clearly communicated this with us ahead of our visit. The team are really friendly and will definitely recommend to others if you want to be city centre.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel great, our decor lovely and our location perfect for what you needed. We are also thrilled to hear that you found our staff to be really friendly as here at Heywood House we pride ourselves on delivering exceptional customer service to all of our guests. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review, we really appreciate it. Kind Regards, Rob.

Easy check in and the hotel sent in advance a detailed plan on where to park at W Parking. Probably the best inner city carpark ive seen anywhere in the world . Wide lanes and wide parking bays. The hotel also gave specific details on how to get to the hotel from the car park . Perfect instructions. The hotel is surrounded by great bars and restaurants and great value. We would definitely recommend for other travelers

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thank-you for leaving such a kind review, we really do appreciate it! Kind Regards, Eleanor

We stayed here last weekend, as locals of the city I can say the location of the hotel is great, Liverpool one is only 5 minutes away and the restaurants and bars nearby make it even better. The rooms are really nice and spacious and we even had a balcony. The beds are really comfy and the staff are really friendly and helpful. Special mention to Chris on the front desk of a night the man is a walking encyclopaedia so if you need help or want to know any information I'm certain he could help you!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Good Morning, Thank-you for your kind review, it means alot! We are really happy that you enjoyed our great location and you liked your spacious room with the balcony. We are also delighted to hear that you thought our staff were polite! I will let Chris know of his special mention too. Kind Regards, Eleanor - Duty Manager

We stayed for one night and loved it. The room was spacious and decorated in a very modern and high standard. The shower was amazing and we found our room to be very quiet. This hotel is ideally situated as it's only a short walk from the docks, the cavern club and the town centre. We parked in the Liverpool One Q park which was only a short walk from the hotel and cost £11.50 for 24 hours (the hotel give you a voucher for £6 off the total price). We didn't use the restaurant for no other reason than the fact we were up too late so can't comment on the food but we'd definately return to this hotel in the future.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms spacious, quiet, modern and decorated to a high standard. We are also thrilled to hear that you found our showers to be amazing and our location perfect for what you needed. Here at Heywood we value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review, we really appreciate it. Kind Regards, Rob.

Gifted a nights stay here so probably wouldn't have been my choice of hotel, but ideal situation for centre of the city. Room was clean, average size and quality bathroom products along with a couple of basics in the fridge, juice water and chocolate which was a nice touch. Although we didn't have any issues with noise inside the hotel it was noisy in the evening well into the early hours due to its close proximity to a couple of bars. We also had noise issues from some sort of remedial work done on the scaffolding for a good 45 minutes from 5 am in the morning so sleep quality was poor. That said there could possibly be quieter rooms at the rear of the hotel and the scaffolding incident was hopefully a one off. Would I stay here again probably not but that's down to personal taste and what I look for in a hotel,nothing to do with the quality of this hotel.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear JB, Thank you for staying with Heywood House Hotel and for taking the time to leave us a review. We are pleased to see that overall you enjoyed your stay and that you were impressed with the rooms and took a particular liking to our White Company products available to guests. Furthermore we appreciate your acknowledgement of the quality of the hotel. We apologise you felt disturbed by the noise. Due to our central location, sometimes there is inevitably some noise from the street. Was this something you reported to reception? We are more than happy to arrange room moves or use other means to ensure guests have the most comfortable night's stay. Regarding the scaffolding, we appreciate that this may be an inconvenience for some guests so we are committed to ensuring minimum impacts on our guests. Building work is restricted to standard working hours Monday-Friday to assure as little effect on guests as possible and it will only last a few more weeks. We apologise you felt disturbed by this. Many thanks again and we hope to welcome you back to Heywood House soon. Kind regards, Iona

Clean and comfortable, friendly staff, fantastic location. Booked with a ‘buy a gift' voucher - no problems at all. Didn't have breakfast at the Alchemist as it seemed quite expensive - lots of good places to eat within a short walking distance. Liverpool is a great city to visit - I would definitely stay at the Heywood House again.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Tracey. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel clean and comfortable, our location fantastic and our staff friendly. We would like to take this opportunity to thank you for taking the time to leave us such a positive review, we really appreciate it. Kind Regards, Rob.

The hotel is a little hard to spot with the scaffolding in front but it was all that I expected, and not in a bad way. The room was decent sized and comfortable, bathroom was clean. I appreciated the extra security in having to scan your room card in order to access beyond the lobby. It is very close to the docks and there is a pub right next door with live entertainment so you don't have to venture far to locate food. I don't recall noise being an issue and overall I was very satisfied.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms a decent size and comfortable, our bathrooms clean and our location perfect for what you needed. We would like to take this opportunity to thank you for taking the time to leave us this review, we really appreciate it. Kind Regards, Rob.

Lovely hotel close to shops and the Albert docks , could not fault the hotel , the manhattan bar beside it is a must , food is delicious , staff at the hotel were lovely and very helpful would highly recommend this hotel

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Departure10768918431, thank you for taking the time to leave such positive scores and comments. I am pleased that you enjoyed your stay with us and I hope that we can welcome you back soon. Kind Regards, James

Scaffolding on the building didn't help, but it's an unimpressive entrance anyway and the lift lobby and staircase don't improve. To our minds, the refurbishment has been reasonable competent but hasn't lifted this hotel above average. Heating and lighting were below par, and furnishings too. A powerless kettle was quickly replaced by the night porter and repaired the next day. This hotel is in a good location, but there are plenty more nearby. Perhaps they have better breakfast facilities in the building than the independent Alchemist that shares the building with Heywood House. Over-rated.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thank you for leaving a review, it means a lot! We are glad you liked our central location and how we are within walking distance of the main attractions. In regards to the scaffolding, we have issued a notice on our website and on other online booking sites regarding this. As the building is grade listed, the council are cleaning and maintaining the original windows and brickwork. We would have been more than happy to resolve this with you if you spoke to us at the desk. Kind Regards, Eleanor

This hotel is not 4 star-3star and with scaffolding erected when at the hotel this week. -no breakfasts on site and can be very noisy especially at weekends. However good central location for hop on hop off bus and walking distance to the Dockyards and museums

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thank you for leaving a review, it means a lot! We are glad you liked our central location and how we are within walking distance of the main attractions. In regards to the scaffolding, we have issued a notice on our website and on other online booking sites regarding this. As the building is grade listed, the council are cleaning and maintaining the original windows and brickwork. We would have been more than happy to resolve this with you if you spoke to us at the desk. We also do have a restaurant called 'the Alchemist' which serves breakfast from 8am - 1pm (Mon-Fri) and 9am - 1pm (Sat & Sun) attached to the hotel, which you can access to via a door in reception. Kind Regards, Eleanor

My wife and I stayed here for one night (Sat) in early May. Our room faced the rear of the hotel. While it shielded us from the usual street noise, there was significant noise from the live band at the premise next door. While I realize that as a central hotel some noise is to be expected, however the noise was significant and even with earplugs was inconvenient. The hotel location in relation to Liverpool One is excellent and is within easy walking distance. The overall hotel experience was very good. What raises the experience above average is the superb staff. Starting with email correspondence with Rob who provided an exceptional welcome for us. This high level of service continued with both Ellie(sp?) and Iona at reception. Both were very friendly and helpful. All definite assets to the hotel. It was a very nice stay and I would not hesitate to recommend Heywood House or stay here again on any future trips.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are pleased to hear that you enjoyed your stay here with us and that you found your overall experience very good and our location perfect for what you needed. We are also thrilled to hear that you found our staff superb, friendly and helpful as here at Heywood House we pride ourselves on delivering exceptional customer service to all of our guests. I will ensure I pass over your kind words to Rob, Ellie and Iona. We are disappointed to hear that you were disturbed by the noise coming from a neighboring bar, did you report this issue to reception at all? We would have been more than happy to contact the bar directly to try and rectify this issue for you or even look at a room move to one higher up/further away from the noise. We value each and everyone of our guests and we would like to thank you for taking the time to leave this review as we really appreciate all feedback. Kind Regards, Heywood House Hotel.

stayed here last 3 nights, lovely English reception staff. Clean well serviced room, comfy bed, tea & coffee. Unfotunately no bar/restaurant/lounge not even a vending machine to buy a snack or bottle of coke. Only food available was from a local eatery with a £2 delivery charge 2 steaks for £46 to sit and eat on the bed.Massive noise from bar next door till early hours,boom,boom but we couldn't be bothered to complain, Offered breakfast for £30 a day for the two of us down the road, must have been caviar and champagne. Massive management , planning dept and investment mistakes been made here. If advice needed professional advice available. Good location lovely city!

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Mr Smith, thank you for your feedback on your recent stay with us. I am pleased that you found your allocated room to your liking and up to standard. We share the building with The Alchemist Bar & Restaurant which is a very popular UK chain and access to the restaurant can be made via the reception. The information within your review is a £2.00 room service charge and room service is completely at a guests discretion if they do not wish to leave their room and access the restaurant via reception. Alternatively, we are surrounded by many great restaurants all offering different cuisines at various budgets. I'm really sorry about the external noise you encountered also. As a city centre hotel and as noted in your review as a good location, unfortunately we have limited control over what happens outside of the hotel and future visitors to the hotel should expect some degree of external noise as we are in such a central location. As I had asked yesterday when you checked out with myself, during your 3 night stay with us, not once did we receive any information from yourself that your experience with the hotel was being impacted or not up to expectations. Had we received such information we would of course took action and hopefully provided you with a better experience. I appreciate that that you are "not complainers" but this information really helps us perform and grow as a service whilst also providing you with the stay you expect of any hotel. I sincerely hope you can appreciate my comments above and reconsider your review on the hotel considering no opportunity was given to the hotel to resolve your issue for your stay. Kind Regards, James Assistant Manager

Stayed at the Heywood House on the Saturday night before the Liverpool final match. I imagine most weekends are busy/noisy but this one especially so. Close to the action of town. Lots of great restaurants & bars within walking distance & shopping/Liverpool One is also walking distance away. Staff are very friendly & helpful at the hotel. Iona & Ellie were of great help to us. Room is clean & well set up but this hotel is missing face cloths. Although the windows are doubled up it can still be noisy from nearby restaurants & bars between the customers noise & the emptying of glass collection bins both late at night & early bin pick up in the morning. I wouldn't hesitate to book here again but maybe not on a weekend if quiet at night is what you're after.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms clean and well set up and our location perfect for what you needed. We are also thrilled to hear that you found our staff very friendly and helpful as here at Heywood House we pride ourselves on delivering exceptional customer service, I will pass over your kind words to both Ellie and Iona. We are disappointed to hear that you were disturbed by the noise, being such a centrally located hotel on the weekend of the Liverpool final match a certain level of noise has to be expected. Did you report the issue to reception at all? We would have been more than happy to look at a room move for you or provide you with complimentary ear plugs. We value each and everyone of our guests and we would like to thank you for taking the time to leave this review, we really appreciate all feedback. Kind Regards, Rob.

I've stayed in the Heywood House Hotel in November and now we chose it again for our stay. As before it was amazing, Chris from front desk knows literally everything about Liverpool and gave us the best tips. And then for check out we had the chance to speak to Rob again. The level of customer service is really amazing here I am definitely coming again next time I am in Liverpool! Thanks everyone for great stay! :) Tyna

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Kristyna. We are so pleased to hear that you enjoyed your stay here with us and that you found your experience with us equally as amazing as last time you were here. We are thrilled to hear that you found our level of customer service really amazing as here at Heywood House we pride ourselves on delivering exceptional customer service to all of our guests. I will pass over your lovely comments to both Chris and Rob. We would like to take this opportunity to thank you for your repeat custom and for taking the time to leave such a positive review. We really look forward to welcoming you back here to our hotel at some point in the future. Kind Regards, The Whole Heywood House Team.

Excellent location for our Beatles tour and a Merseyside walkabout without the traffic noise of the main drag. Our room was at the rear of the hotel away from any street noise. While our bar fridge was not functional on arrival the hotel staff attended and repaired it in a timely manner. Just a fuse, was the verdict.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for leaving such a lovely review, we really do appreciate it! Kind Regards, Eleanor

Hotel is very clean, modern and contemporary and supplied with The White Company toiletries. We stayed in the larger room on the 2nd floor. The reception staff were very pleasant and professional. The hotel is in an ideal location, just a couple of minutes walk from Matthew St and the rooms are just above The Alchemist pub, although if you like a good night sleep you will hear the music from the pub until approx 2am. I would definitely stay here again as it's a lovely hotel and very close to pubs, shops and tourist sites.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Cheryl We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel clean, modern and contemporary and our location perfect for what you needed. We are also thrilled to hear that you found our staff very pleasant and professional as here at Heywood House we pride oursleves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

Modern and clean hotel situated in a very central part of Liverpool, ideal for many attractions. Great breakfast at the Alchemist restaurant. Appears to be recently upgraded throughout. Only down side is no on site parking.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for leaving such a kind review, we really do appreciate it!

Just got home from a night at the Heywood house hotel. Absolutley beautiful hotel staff were also amazing, specially James who greeted us on arrival. We came for my partners birthday and had a great time. We booked the mid week offer for 100 for over night stay with 2 course meal and bottle of wine at the manhattan bar and grill. Would highly recommend and we will deffinetly be back soon. Keep doing what your doing

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that found our hotel beautiful and our staff amazing as here at Heywood House we pride ourselves on delivering exceptional customer service. I'll pass your comments over to James. We value each and everyone of our guests and we would like to thank you for taking the time to leave this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

The hotel is close to the centre and to all activities. The room is small but functional and clean. Beds were a bit small for me (single bed) and the mattress a bit too soft. Bathroom was clean with an Italian shower. The only negative point is the breakfast: only 2 options (Full English Breakfast or Veggie). Choice is very limited for the price paid, especially if you stay more than 1 night. I would therefore not recommend it even if the food was good. I was really expecting a buffet. There are plenty of restaurants close to the hotel where you can get a good and varied breakfast.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. Thank you for taking the time to leave this review, we really appreciate all feedback and I will pass over your comments about breakfast. We value each and everyone of our guests and we hope we will be able to welcome you back here to Heywood House Hotel at some point in the future. Kind Regards, Rob.

Just had a one night stay, hotel is in a great location and room was surprisingly large! Reception staff were really friendly and helpful. Although we didn't eat the food is provided by the alchemist which is next door and the menu looked great. Nice and peaceful, would recommend!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Lisa. We are thrilled to hear that you enjoyed your stay here with us and that you found our rooms surprisingly large, our hotel nice and peaceful, our location perfect for what you needed and our staff very friendly and helpful as here at Heywood House we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

Great location for a short break, between the city centre and the Albert Dock. Room was nice and the staff were really friendly and helpful. The only downside was the noise at night. The hotel is above a couple of bars. The noise of the music was no problem; you could hear it but it did not keep us awake. However we were at the back of the hotel and the bin lorries come round in the early hours, so we were disturbed by the bars filling up the bottle bins and then later by the lorries emptying them.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are pleased to hear that you enjoyed your stay here with us and that you found our rooms nice, our location perfect for what you needed and our staff really friendly and helpful as here at Heywood House we pride ourselves on delivering exceptional customer service. We are disappointed to hear about the noise, did you report the issue to reception at all? We would have been more than happy to look at a room move for you. We also have complimentary ear plugs that may have helped with the issue. We would like to take this opportunity to both apologise and to thank you for taking the time to leave this review as we really appreciate all feedback. Kind Regards, Rob.

We found this hotel be accident having never been to Liverpool before. We could not have done better. The hotel is very clean and comfortable. We asked for a quiet room which we got and both of use slept well. It was perfectly situated near all the things we wanted to see. The Albert Dock, the museum of Liverpool, the Cavern Club and the station was very near for our trip to see the Iron Men and Crosby. We has a fabulous time and plan to go back and stay at this hotel which we can recommend completely.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thank-you for leaving such a lovely review, we really do appreciate it! We hope we will see you again soon Kind Regards, Eleanor

The hotel is comfortable and clean and the reception staff are friendly and helpful. It has a great location close to the the station, bars, shops, restaurants- the city centre and Albert Dock. The adjoining bar is pleasant but our breakfast was poor (2/10)

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are pleased to hear that you enjoyed your stay here with us and that you found our hotel comfortable and clean and our location perfect for what you needed. We are also thrilled to hear that you found our reception staff friendly and helpful as here at Heywood House we pride ourselves on delivering exceptional customer service. We are disappointed to hear that you found the breakfast poor and will pass your feedback over to The Alchemist. We value each and everyone of our guests and we would like to thank you for taking the time to leave this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

Hotel in great location with good size rooms although our room sadly was quite grubby from stained carpets to thick dust on the bathroom skirting boards which leaves you with the feeling that the cleaners do not give much care and attention to what they are doing. Due to the great location you are surrounded by bars , and the noise goes on most of the night and then the street cleaning and bin men start early morning I appreciate their is nothing the hotel can do about this but worth giving this some consideration before booking

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for taking your time to leave your review, we really do appreciate it. As we are a city center location, unfortunately we cannot avoid the noise. You will find this will be similar with most hotels that share our great location. With regards to the bathroom, I really do apologise as this is not up to our standards. Did you contact reception? We would have been more than happy to make this right for you! Kind Regards, Eleanor

Lively boutique style hotel. Warm, friendly welcome. 5 minutes from the Albert Dock. Plenty bars, restaurants and cafes within walking distance. Hotel provides everything you need ans allowed us to leave our bags for a few hours before we were due to get our train. All in all can't fault the place and would recommend.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for your kind review, we really appreciate it! Kind Regards, Eleanor

Great value hotel convenient to to the heart of Liverpool. Easy access to good bars and restaurants nearby and only a short walk to the LIVERPOOL ONE complex with lots of the usual shops and chain restaurants and bars, with a few unusual ones thrown in too. The hotel itself is quite small but fitted out nicely. I had a balcony overlooking the street which was a bit of fun.The room was well decorated and clean with all the standard amenities. I had breakfast in the Alchemy bar which was very good. The ingredients were good quality. The staff I encountered (receptionist late on the night of arrival and restaurant staff in the morning) were excellent. Very cheerful and friendly. I thought it was all excellent value for money (cost me less than a Premier Inn room only - including the breakfast). My only small criticism would be that the cost of the breakfast at £15 was expensive but these days that seems to be the trend. Highly recommend for a good base to explore the city.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for taking the time to leave such a lovely review, we really appreciate it! We hope you stay with us again soon :) Kind Regards, Eleanor

Very comfortable hotel in great position for all amenities close to Albert dock and other attractions if you like shopping it is a short walk to great shopping precinct a shirt distance from the cavern club worth a visit .

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for your kind review, it means alot! We hope you stay with us again soon Kind Regards, Eleanor

Due to a train cancellation I actually ended up staying at the Heywood twice in one week. Small but pleasant hotel in an incredibly convenient location. Comfortable beds and fantastic showers in both rooms we stayed in. Our first room was at the front of the hotel on the third floor and quite large, the second room was at the back and smaller. Definitely preferred the room at the front as it was quieter and more spacious but both did the job. Only constructive observation was the pressure in the loo in the first room wasn't great but we reported it and I am sure it has been resolved. Nice to see room service from the Alchemist. I visit Liverpool quite frequently and suspect we will stay at the Heywood again as it's our favourite Liverpool hotel to date.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Kate. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel pleasant, our beds comfortable, our showers fantastic and our location perfect for what you needed. In regards to future visits, if you preferred your room on the front of the hotel please do not hesitate to request this when making the booking and we will try our best to accommodate this for you. The pressure in the toilet was reported to our maintenance department who have now rectified the issue, thank you for bringing this to our attention. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to hopefully welcoming you back here to Heywood House at some point in the near future. Kind Regards, Rob.

We had a beautiful room with all the essentials including, hair dryer, safe,a little rubber duck to float in your bath and the largest bath towels you will ever find. The hotel has been created from an old bank and many of the original features are on display. Staff were very friendly and there was very little noise from other guests. The hotel does not have a restaurant but food and drink can be ordered from Alchemy which is basically next door. In addition you are in the centre of the city so have unlimited number of restaurants, cafes ,bars and shops to choose from.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Wanderer191255, thank you for taking the time to leave such amazing scores and comments on your recent experience at Heywood House. I am delighted that all services were to your liking and I hope that we are now your number one choice of hotel when returning to the city. Kind Regards, James Assistant Manager

Hotel situated in the heart of Liverpool with less than 10minute walk from main car parking facilities which I may add if you tell the hotel that you are parked in QPark this enables you to a discount when leaving which can save you ££ Chris was absolutely amazing after such a mess up through booking.com which wasn't the hotels fault he went above and beyond to beat booking.com prices and upgraded us to the plush double which was so comfortable and the free standing bath was the best feature by far. Literally seconds from main cocktail bars so no need for a taxi. Would definitely recommend to stay here without a doubt!!

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear FarAway24805287612, thank you for taking the time to leave such a great review. It was a pleasure to accommodate you and I am pleased to read that a member of our team assisted you when needed. We hope that we can welcome you back soon. Kind Regards, James

Hi folks we stayed in this hotel for 4 nights in March could not fault it from the spotless rooms to the friendly staff I would 100% recommend this hotel.the location is fantastic no need for public transport as you can easily walk to shops restaurant's local attractions. Hope this is useful.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms spotless and our location perfect for what you needed. We are also thrilled to hear that you found our staff friendly as here at Heywood House we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

My wife and myself spent one Sunday night in room 301. I would class this hotel as good, it's better than average. Easy to find location, just off the docks. The room was clean, the bed was ok, the shower was excellent, one of the best . If you wanted to be really critical I suppose you could be, but overall we enjoyed our stay in this hotel and I certainly would not rule out staying again.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms clean, showers excellent and our location perfect for what you needed. We value each and everyone of our guests and we would like to thank you for taking the time to leave this review. We look forward to hopefully welcoming you back here to Heywood House at some point in the future. Kind Regards, Rob.

I stayed in Liverpool for a little weekend get away with my friends and I had a wonderful time! All of the staff were amazing! So friendly and polite, nothing was too much. We got a free upgrade to one of the balcony rooms too, they were really nice and spacious! We had some robes, slippers and some lovely soaps and smellies from The White Company (one of my favourite shops!) very close to the Albert docks (5 min walk) very close to Liverpool one (also 5 min walk) and not far from Matthew Street & the famous Cavern (5 min walk!) the location is perfect if you are walking around the centre. Me and my friends are already planning to come back.. Thankyou for a great stay!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you and your friends enjoyed your stay here with us and that you found our room amenities excellent, our location perfect for what you needed and that enjoyed your complimentary upgrade. We are also thrilled to hear that you found our staff amazing, friendly and polite as here at Heywood House we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to welcoming you and your friends back here to our hotel at some point in the future. Kind Regards, Rob.

We stayed at Heywood House Hotel for one night in March. Great location, not far (walking roughly 5mins) from Liverpool's famous Matthew Street. Check in was easy, room was lovely - good size and great en-suite. Lovely large bed! Room amenities were good, with coffee machine and fridge. Only minus point for me was the bed was slightly too hard.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Ellen. We are so pleased to hear that you enjoyed your stay here with us and that you found our check in process easy, our rooms lovely and a good size, our en suite great, our beds lovely and large, our amenities good and our location perfect for what you needed. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to hopefully welcoming you back here to Heywood House Hotel at some point in the future. Kind Regards, Rob.

Staff were nice, hotel near everywhere and bar and grills near by for food. Enjoyed staying here..brilliant price too.the decor was nice, secure location too. Staff there 24 hours a day. Would recommend to anyone.

HeywoodHH, General Manager at Heywood House Hotel, responded to this review
Thankyou for taking the time to leave such a kind review, it means alot! We are so happy you liked the location and decor of our hotel! We hope to see you again soon. Kind Regards, Eleanor

The staff very friendly. Check in and check out was fast. The hotel was close to everything and right beside the Alchemist-known for their cocktails (this is where you get your room service from). I would honestly stay here again the rooms were lovely modern decor and clean.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for leaving such a positive review, we really appreciate it! We are so happy you thought our staff were friendly and check in and check out was fast. We are also very happy you liked the room decor! We hope to see you again soon. Kind Regards, Eleanor

Very good stay at the Heywood House Hotel was spoilt by the fact that the hotel is next to a bar that has live bands playing until early hours. When the bar empties we heard shouting, fighting,screaming. Then the bottles from the bar were thrown into a bin at the rear of the hotel. Which was a terrible noise in the early hours of the morning. Everything else was excellent, room, staff , breakfast. The only other negative was I got stuck in the lift due to a fault. We then had to climb the stairs to the third floor.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you found our rooms and breakfast excellent. We are also thrilled to hear that you found our staff equally excellent as here at Heywood House we pride ourselves on delivering exceptional customer service. Being such a centrally located hotel a certain level of noise has to be expected but we appreciate this is not ideal. We are in constant talks with our neighboring bars and are trying to reach some kind of agreement to prevent instance like this from happening again however in the meantime we encourage our guests to report any noise to reception so that we can contact the bars directly and get the issue resolved there and then. We could have also looked at a room move to one further away from the noise or supplied you with earplugs to help with the issue. In regards to the lift, we sincerely apologise for this and I can ensure you that this is a rarity for us with the matter being completely out of our hands however we got this issue rectified as quickly as possible. Once again, our apologies. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future where we could pre-assign you one of our quietest rooms. Kind Regards, Rob.

Great deal for a fabulous hotel in the heart of the city. Great location close to the Cavern quarter, Liverpool One and the waterfront. Just around the corner from James Street Railway station. Easy link from Lime St via the underground. Lovely helpful staff and the room was clean and modern. Would definitely stay again for a great city break.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Ali. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms clean and modern and our location perfect for what you needed. We are also thrilled to hear that you found our staff lovely and helpful as here at Heywood House we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

I stayed at the Heywood Hotel in Liverpool this weekend and had the most incredible experience. I was upgraded to a plush room which was beautiful and peaceful. The staff at this hotel are very friendly and helpful. Would absolutely stay here again next time I'm in Liverpool. Thank you so much

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for taking the time to leave such a lovely review, it means alot! We would be more than happy to welcome you back at any future point. It was a pleasure giving you our hospitality. Kind Regards, Eleanor The Reception Team

This is our second time at this hotel since Nov. Absolutely love it. 5 minutes walk to Liverpool One shopping centre, Albert docks and Cavern club. 4 bars on the street, what more could you want. Hotel staff are friendly, very helpful and the rooms are spotless. A deposit of £50 per room is required on check in, for incidentals. Highly recommended

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Thankyou for leaving such a kind review, it means a lot! We hope to see you again soon :) Kind Regards, Eleanor The Reception Team

This hotel us ideally located in the city centre. Rooms fairly small but well designed and decorated. Friendly reception staff and fabulous breakfast in the adjacent Alchemist restaurant. This hotel is at the top end of the Best Westrn brand.. we will undoubtedly stay there again

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Tony. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms well designed and decorated, our breakfast fabulous and our location perfect for what you needed. We are also thrilled to hear that you found our staff friendly as here at Heywood House we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to leave such a positive review. We look forward to welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

We had a good couple of nights here on a cold January weekend and liked the tasteful conversion of what had apparently been an old bank building. The hotel is a comfortable but modest affair with little to offer apart from its nicely decorated and well-equipped rooms. There is no bar and food is served on the licensed premises next door - we had breakfast in the nearby Liverpool One shopping centre instead on our first morning and at the local Pret A Manger on our second morning. The young reception staff were extremely friendly and helpful and quickly sorted out a minor problem we had with a broken light switch in our room. As others have noted, the area outside can get a bit noisy at nightime but the windows are well soundproofed overall and this didn't trouble us too much. We would go back next time we are in Liverpool.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Gareth. We are so pleased to hear that you enjoyed your stay here with us and that your found our hotel comfortable, nicely decorated and our rooms well-equipped. We are also thrilled to hear that you found our staff extremely friendly and helpful as here at Heywood House we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

The staff were very friendly; the location of the hotel was great for what we were doing, and the room was very nice, BUT! We were given a room on the 1st floor that turned out to be right above the Alchemist bar. Very, very noisy until 2.00am. This really is unacceptable. I pay for a hotel for somewhere to sleep and this room wasn't cheap! Yes, it was a city centre hotel and i accept some noise but this was not a light background sound. I put some of my own music on but could still here the music from the bar underneath. You should make it known that some rooms suffer from a lot of noise from the bar - by the way for anyone reading this the rooms definitely affected are around 104 - 109. If you are going to be out until 3.00am fine; otherwise stay away. Also, the heating wasn't working in our room. We were brought heaters when we mentioned it. I see from a review below someone else had a heating problem in the past! When checking out mentioned all this to receptionist. Was pleasant enough but doubt anything will be done. If i hadn't pre-paid I'd have refused to pay in full.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Nigel. We are disappointed to hear that you were not impressed with your stay here with us. Due to our city center location a certain level of noise has to be expected however we appreciate that this was in no way acceptable for you and your needs. Did you report this issue at all to reception? We could have contacted the bar directly and got them to turn the music down or moved you rooms to one on a higher floor. We sincerely apologise that your expectations were not met and if you contact us directly we could perhaps discuss this in more detail. We hope that we are able to welcome you back here to Heywood House in the future so that we are able to surpass you expectations and leave a more positive impression that truly reflects what we are all about. Once again, our apologies. Kind Regards, Rob.

The hotel was perfect even better we got a free upgrade to a superior room with balcony. Located in the centre of everything. Just around the corner from the famous Cavern club which was the highlight of the visit. Worth going on s tour bus which informs you of the local history. Very interesting. Loads of Beatles memorabilia around. People very friendly and welcoming.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel perfect and our location ideal for what you needed. We are also thrilled to hear that you were happy with your complimentary upgrade and were able to enjoy Liverpool's exceptional culture and history. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

Booked a weekend away for the hubby's birthday and was very impressed with how central it was. Staff very friendly and efficient. Room was very spacious and clean with the usual supply of shower gel, shampoo and body cream supplied. There was also a kettle with a selection of teas, coffee and hot chocolate available. There is an arrangement with the Alchemist next door for breakfast and if you book through the hotel the night before it is £15 per person for a full buffet or you can go there yourself and just pay for what you have. Free wi-if and internet which worked well. Tv in room well placed to watch from the bed. Price for the room was very reasonable. They also have a parking arrangement with Q-Parking which is very close and you get a voucher for 40% off your parking tariff when you leave. Definitely worth staying here.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms clean and spacious, our price very reasonable and our location perfect for what you needed. We are also thrilled to hear that you found our staff very friendly and efficient as here at Heywood House we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

Loved the hotel,great location bang in centre of everything going off,we got an upgrade to a superior balcony room for some reason & wish we were there for more nights,lovely restaurants around the hotel so don't worry about no breakfast ,as they say in Liverpool after touring all day “ITS BEEN A HARD DAYS NIGHT”

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you loved our hotel and found our location perfect for what you needed. We are also thrilled to hear that you were happy with your complimentary upgrade to one of our Superior Balcony rooms. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to Heywood House at some point in the future. Kind Regards, Rob.

The price of this hotel room was grossly inflated due to a football ( soccer) game unbeknownst to me. It was nothing more than a flop house. Would not recommend this poor tired room. Couldn't wait to leave. Sketchy

HeywoodHH, Guest Relations Manager at Heywood House Hotel, responded to this review
Good Morning, Thank you for taking the time to leave a review, it means a lot! We are so sorry you did not enjoy your stay with us. The price of the hotel room was affected by Liverpool F.C playing a home game within the city. You would have found the prices to be the same throughout all of the hotels within the city centre too. If you were unhappy with your room you should have come down to reception and spoken to us regarding the issue, we would have been able to make things right for you. With regards to your description of the hotel as 'Sketchy', we are located in one of the most beautiful, historically and culturally rich areas of the city centre. We also have the honour to be situated in a grand grade 2 listed building, which is very old. From your description I get the impression you are looking for somewhere super modern, to which I can suggest if you are travelling to Liverpool again to look at newly developed areas. Look at areas around Liverpool One and around the Business District which are also very nice. Kind Regards, Eleanor

A wonderful hotel located in the centre of Liverpool! The Alchemist downstairs was amazing!! Lovely and very helpful staff ! The only reason I did not give 5 stars was that the heating in our room was not working properly, but a heating fan was provided as soon as we explained the issue. We will definetly come back !!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed. We are also thrilled to hear that you found our staff lovely and very helpful as here at Heywood House we pride ourselves on delivering exceptional customer service. In regards to the heating we can only apologise and ensure you that all of our rooms heating systems are regularly checked however we are pleased to hear that an extra heater was provided in order to help with this issue. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards. Rob.

Fantastic hotel, right in the heart of the city. Very reasonable in terms of price and superb staff. I will be back as it has all the facilities you require. The food was served in the restaurant next door, which was lovely but lots of alternatives if you so wish .

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Nigel. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel very reasonable priced and our location perfect for what you needed. We are also thrilled to hear that you found our staff superb as here at Heywood we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards. Rob.

We stayed here last minute after checking into Our Airbnb and hating it. The hotel is right in the center of Liverpool, so you're within walking distance of the Cavern Club, Albert Dock and plenty of bars, restaurants and shopping. Lime street station is also a few blocks away. Our room had a queen bed and was small but still had enough room for 2 people to move around comfortably. The bed was comfortable and the bathroom spacious enough. We were on the first floor on a weekend but Liverpool is a relatively early city, so there wasn't much noise at all. Staff was very helpful. Take cash for taxis. It can still be hard to get Uber here.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest, Thank you for choosing to stay with us and for taking the time to write a review. We are so glad we were able to accommodate you on such short notice and helped your stay in Liverpool be an enjoyable one! We are pleased that you found our staff helpful and the location agreeable for your visit. We hope to be welcoming you back to Heywood very soon! Kind regards, Iona

Took my mum to Liverpool for a Christmas trip and stayed at the Heywood House hotel. The staff were so helpful and friendly and the rooms was spotless and comfortable with every amenity you need. The hotel is perfectly situated for exploring Liverpool and I would highly recommend it and will certainly book again next time I'm coming to Liverpool. Thank you for a lovely stay

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest, Thank you for choosing to stay with us at Heywood House Hotel and for taking the time to write a review. Heywood is dedicated to creating the best possible customer experience for our guests so we are glad that the staff, cleanliness and facilities made your stay comfortable and enjoyable. We are based right in the heart of Liverpool and are just a stone's throw away from the main Liverpool ONE shopping centre, tourist attractions and popular bars and restaurants. We are glad you found our location useful. We hope to welcome you back to Heywood House very soon! Kind regards, Iona

Great hotel with charming rooms with a modern feel. The bed is very comfy with a good strong shower and the staff are very friendly and helpful. Also make sure you go for breakfast as it is amazing and served in the restaurant next door.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear JasonH2665, thank you for taking the time to leave such positive scores and comments on your recent stay with us. I am pleased that you enjoyed all aspects of your stay with us and I will be sure to pass your comments onto the reception team and The Alchemist. I hope that we can welcome you back in the future/ Kind Regards, James

Stayed in room 308 for mine & my partners anniversary stay & unfortunately it did not live up to expectations. The room was okay to be honest, but the bed & pillows were very uncomfortable, which would make for a bad night sleep but to top it off, we heard deliveries, bottle bin emptying & bin emptying too. We both slept awfully. We had mentioned our anniversary when booking so would of expected something a bit better, especially on a Tuesday night. Very disappointing.

My son & partner booked this for a catch up weekend for us both as he'd never been to Liverpool. Have to say for an average of £200+ pn we wasn't impressed, rooms not what we would call high quality, no mini fridge, cracks in the wall along ceiling line, bath plug on side of bath instead of in situ. Came back after being out to find the cups we'd used for tea in morning, one had been cleaned the other left on bedside with tea remnant still in it, ice bucket which had been left with a bottle of wine (complimentary) i believe, was still there containing water, and glasses. Not soundproof, could hear next door bar and seagulls!!! On plus side, bed comfortable, power shower good, balcony which is good if you're a smoker and good location for town & Albert Dock Will not be returning, better accommodation available for half the price.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear santo50, thank you for your feedback on your recent stay with us. I'm sorry that you did not find the hotel good value for money. I noted that there were several major events on in Liverpool at the time of your stay with us. Unfortunately this does result in higher prices across all hotels in Liverpool, not just Heywood House. I would advise anyone visiting the city that is not attending these events to always work around them to keep costs low. We also run regular promotions throughout the year on our social media accounts and direct websites to combat these costs. Kind Regards, James

Very nice hotel in the centre of Liverpool with good room and en-suite .. only slight negative is if you're a light sleeper there's a busy bar next door but otherwise it's great. Plus 40% reduction at secure car park.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Andy. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel very nice, our location perfect for what you needed and our rooms and en-suites good. In regards to the busy bar next door, being such a centrally located hotel a certain level of noise has to be expected however we are more than happy to pre-assign rooms at the back of the hotel and on a higher floor or to supply ear plugs should the noise disrupt any of our guests. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to Heywood House at some point in the future. Kind Regards, Rob.

Excellent reception staff, lovely comfortable room, very quiet despite being city centre. Lovely bar, Alchemist, attached. Excellent value for money. Best parking is Q park, for which you get 40% discount with voucher from hotel.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms lovely and comfortable and our hotel very quiet and excellent value for money. We are also thrilled to hear that you found our staff excellent as here at Heywood we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards. Rob.

This trip was wonderful, apart from Liverpool being a great city, the Heywood House Hotel was literally perfect. We checked in in late afternoon and there was Rob on the front desk, telling us everything we need for our stay! I work in hospitality business myself, so I always have high expectations regarding everything - the staff, cleanliness, service - this was the first time I couldn't find even a little thing to complain about! :) The room was amazing, the seat under the window was absolutely perfect, the bathroom was clean and big and bright. Our room wasn't the biggest, but what do you need when you are on a holiday for couple of days? A place to sleep in, right? We basically only slept in the hotel, but it was enough. The TV has multiple English channels (maybe even foreign, but we didn't really care about those), the beds are comfortable, plugs right next to the bed, coffee machine in the room, wardrobe, small fridge, mirrors, bathroom with a bathtub, shower gel, body lotion, shampoo everything at hand, AC/heater which is easy to work with and perfectly fine working wifi. The hotel is straight in the center, 5 mins walk from the Liverpool One Bust Station, 3 mins walk to the Cavern, amazing restaurants/bars around - you can go to the Alchemist for breakfast which is superb or to Manhattan Bar & Grill on the other side for dinner or drinks. Everywhere is amazing staff. I travel a lot but honestly I've never met so many nice people in one place. Everyone is friendly, helpful and above that you can get amazing Beatles experience, because the Cavern and the Grapes are basically corner away. I am planning on taking my mum to Liverpool next year and this hotel will definitely be my first choice.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Kristyna & Igor. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel excellent and our location perfect for what you needed. We are also thrilled to hear that you found our staff friendly and helpful as here at Heywood we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review and for the bottle of wine. We are so pleased that you enjoyed your time here in Liverpool and that we contributed to making your time here as enjoyable as possible. We look forward to your next visit to Liverpool and hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, The whole Heywood House Team.

The hotel was in a good location within the city centre, 10 mins from liverpool 1. Lovley hotel, clean and modern. Room was a little small but had everything we required. Bed was comfy. Staff were friendly and helpful. And the price was extremley reasonable. Would definatley stay again and recommend.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our beds comfy, our hotel clean and modern, our location perfect for what you needed and our price extremely reasonable. We are also thrilled to hear that you found our staff friendly and helpful as here at Heywood we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards. Rob.

We stayed at Heywood House for one night, the location is great it is close to the docks, Liverpool one shopping centre and all restaurants and bars. The hotel offers a discount on parking at Liverpool one so 24 hours cost us £11.50, we thought this was quite good. The room was nice, cosy but quite dark. The bathroom was actually a wet room, I don't know if every room was like this or if we just happened to be assigned to this room as there was one spare, as this would have been better for those who actually needed it. The toilet had green and brown stains on the seat which I couldn't get off myself.. not nice to see and should have been replaced really. Overall a nice average hotel bed was very comfortable and hotel offered good discounts for nearby restaurants and parking.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms nice and cosy, our discounts good and our location perfect for what you needed. In regards to the wet room, I am sure our staff down in reception would have been more than happy to offer you a room move if you would have preferred a room with a standard cubical shower. We apologise for the stains on the toilet seat and I can ensure you that all of our rooms and bathrooms are thoroughly cleaned by housekeeping however I have reported the issue and we will definitely investigate this further and look into replacing the toilet seat. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

Spent just one night here a few days ago, using a Smart Box voucher my daughter bought for me as a birthday present. This hotel doesn't look much from the outside, but once over the threshold, it is very pleasant so don't be put off. We asked for a quiet room and were given one on the front of the hotel on the third floor - very quiet, very clean and loads of Tea / Coffee / Chocolate supplies. On stepping out, the main shopping area is about 300 yards up the hill, and the Albert Dock about the same down the hill (Mersey Ferry Terminal). It's about 100 yards from the statue of Queen Dicktoria (That's not a spelling mistake - ask a local.) You can have a breakfast in the adjoining restaurant at a cost of £15 pp. On the other side of the hotel is a bar that opens at 0900 hrs and does a cracking full English for £6.50. No brainer - Less than £10 with orange juice and a cup of tea. When I go back to Liverpool, this will be the first place I'll Look.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel quiet and clean and our location perfect for what you needed. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

Great hotel and brilliant location to visit such a great city. We stayed on top floor and had a balcony terrace. Unfortunately it was October but I can image summer evening with a drink in hand would be very nice. Hotel is modern, clean and tidy. Excellent staff and lovely rooms and facilities. If definitely stay there again and would highly recommend

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Mark. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel clean, modern and tidy and our location perfect for what you needed. We are also thrilled to hear that you found our staff excellent as delivering exceptional customer service is something we pride ourselves on here at Heywood. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

Stayed for two nights, great location, just a few minutes from James st station and the docks, and within easy reach of shops, bars and restaurants. Room well presented, more than big enough and really clean, staff really helpful. Had breakfast both mornings in the alchemist, which is next door (really good!). Had an amazing evening meal at the Heritage, round the corner, amazing tapas bar, superb food, great service and so cheap. Check it out on trip advisor. 3 plates and a bottle of wine £20, + another three plates, perfect for dinner for two. We also had cocktails. If we come back we would stay here again and eat at Heritage again. Great break. Thank you

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Alex. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms well presented, a good size and really clean and our location perfect for what you needed. We are also thrilled to hear that you found our staff really helpful as delivering exceptional customer service is something we pride ourselves on here at Heywood. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

The hotel is fantastic, rooms are a good size with everything you need and everywhere is immaculately clean. The location is great, about a 5 minute walk from the Liverpool One shopping area and less than 15 minutes from Lime Street Train station. As good as the hotel is the staff are just amazing, Ellie in particular went above and beyond to help us out when our travel agent messed up. I can't recommend this hotel highly enough.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Keith, We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms clean and a good size our location perfect for what you needed. We are also thrilled to hear that you found our staff amazing as delivering exceptional customer service is something we pride ourselves on here at Heywood and I will make sure I pass on your kind words to Ellie. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob

This hotel was clean comfortable with friendly helpful staff , in walking distance of museums and places of interest highly recommend we had discount for overnight parking which was a bonus the rooms were modern with tea and coffee making facilities (which I love )

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Guest. We are so pleased to hear that you enjoyed your stay here with us and that you found our hotel clean, comfortable and modern and our location perfect for what you needed. We are also thrilled to hear that you found our staff helpful as this is something extremely important to us here at Heywood House. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards. Rob.

I visited for the weekend 26 & 27 October. Check in staff were very friendly. Room was clean, presented well and the bathroom very nice. I was pleased especially by a separate bath from the shower unit. Very relaxing. We opted for room only as the breakfast deal at the Alchemist didn't really appeal to us. There's loads of cheaper options very close to hotel so don't be put off. WiFi was a little patchy but you can log onto the Alchemist bar as an alternative. (It had a stronger signal at some points). My only criticism was that the Alchemist bar next door is quite noisy till about 1am so that might put some people off at weekends. I'd still recommend this place.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Craig. We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed and our hotel clean, well presented and our en-suite bathrooms very nice. We are also thrilled to hear that you found our staff friendly as this is something extremely important to us here at Heywood House. In regards to the noise from the Alchemist next door, we are more than happy to supply ear plugs if necessary as well as contacting the Alchemist directly if the noise is effecting any of our guests stays. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards. Rob.

Just returned from a one night stay at this lovely hotel. Hotel is in a great location. Our room was a standard double it was a good size, clean and had all we needed for an over night break. The staff were really friendly. We love visiting Liverpool and will definitely stay here if we come again.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Wills76, We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed and our hotel lovely as this is something extremely important to us here at Heywood. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Eleanor

We always stay at Haywood House for our short stays. Rooms excellent, staff polite and helpful. However when we checked in this time the receptionist told us that they were now part of a chain and there was an arrangement with the Alchemist restaurant next door for breakfast. We decided to try this and paid £15 each and were given a voucher for the following morning. When we went through to the restaurant (there is a connecting door from the hotel) we were greeted by the staff and seated. The waiter explained the menu and asked if we would like a complimentary glass of water! When we mentioned that we had paid in the hotel we were then told we could only order the first 2 items on the menu full English or veggi equivalent. This was ok for me but my wife only wanted croissants which they didn't have. The embarrassed waiter said he would see what he could do. He came back an said my wife could have some bread instead of the full English and we wouldn't be charged extra! She eventually asked if the American breakfast was an option and this is what she had. There was no benefit to us in paying in advance for a extremely restricted choice. It would have been cheaper to pay for what we ordered. In future we will use Pret A Manger round the corner £10 not £30! Heywood house should seriously review this arrangement as it does not offer value for money for their customers.

First, the room was very comfortable. No complaints at all. but, there is no restaurant. Breakfast is served in the pub next door and that doesn't open until 8am too late for me. I need to be at work by 8:30. One day the pub wasn't even open for breakfast.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Adam. We are so pleased to hear that you found our rooms to be nice and comfortable. We are a room only hotel and are advertised as such. Like you mentioned, we do have a partnership with The Alchemist next door as a way of offering breakfast to our guests and therefore it is them who set the opening times. In regards to the lack of restaurant we have various 20% discount vouchers for near by restaurants including the Manhattan Bar & Grill, Olive and Silkrd all of which are within 5 minutes of our hotel. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. Kind Regards, Rob.

Lovely boutique hotel w nice location. Friendly staff. But, and this is a big but, i could not get the internet ro work despite repeated calls to front desk n even taking my computer down to them. The latter got me online as long as I was in the lobby. Maybe it was just my room! :(

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Lisa. We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed and our staff friendly as this is something extremely important to us here at Heywood. In regards to the WiFi we can only apologise for this and we have arranged for our internet provider to come out and test the connectivity across all of our rooms to prevent an instance like this from happening again. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

Excellently located boutique hotel in Liverpool centre. We utilised a gift voucher for this booking and just had to pay £20 for it being a Friday night. The room was nicely decorated, clean and with everything you needed for an overnight stay. Large bathroom with a good shower. We also got 20% off our evening meal at The Alchemist round the corner booking the table through the hotel, we just had to remind The Alchemist. Also got good instructions on where to park which is only a few minutes walk into Liverpool one and a discount voucher, unfortunately this didn't work but that was a Q-park issue. Polite staff at reception. Would definitely stay again for a Liverpool stay.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Sarah. We are so pleased to hear that you enjoyed your stay here with us and that you found our central location perfect for what you needed and our rooms to be nicely decorated, clean, with a large bathroom, good shower and everything needed for an overnight stay. We apologise for the inconvenience caused by the car parking voucher not working but we do appreciate you understanding that this was Q-Park's issue and not ours directly. We are also extremely pleased to hear that you found our staff polite as here at Heywood we pride ourselves on delivering exceptional customer service. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the near future. Kind Regards. Rob.

Stayed here for one night for work. The room was large, clean and comfortable and in a great location. The staff were really friendly and helpful. We really enjoyed staying here and would definitely stay here again.

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Emma. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms large, clean and comfortable and our location perfect for what you needed. We are also pleased to hear that you found our staff to be friendly and helpful as this is something that is extremely important to us here at Heywood House and we pride ourselves on delivering exceptional customer service. We value each and every one of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

My wife and had a regretably short stay at Heywood House Hotel in Liverpool. We could not have been more pleased with so many aspects. The rooms were spacious, clean and well appointed. We were fortunate to have a "plush double" with balcony. Before leaving we asked to view a standard room for future visits. This was also spacious clean and well appointed. But best praise must go to the staff who are extremely good. Courteous, patient, articulate and very very helpful. The hotel does not have a bar or restaurant facilities but it is right in the centre of the city tourist area and surrounded by all kinds of restaurants. Anyone wanting a centrally located clean and reasonably priced hotel need look no further. Heywood House is an excellent choice. Thank you to Rob and James.

HeywoodHH, General Manager at Heywood House Hotel, responded to this review
Dear Robert. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms spacious, clean and well appointed. We are also pleased to hear that you found our staff to be courteous, patient, articulate and very helpful as this is something that is extremely important to us here at Heywood House and we pride ourselves on delivering exceptional customer service. We value each and every one of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Sarah.

The best thing about this hotel is it's location, within walking distance of almost everywhere one would wish to go on a quick visit to Liverpool. Ideal for a weekend break. The rooms are small but very well equipped and thoughtfully designed to ensure a comfortable night's stay. Staff are friendly, unobtrusive and helpful. The absence of breakfast is a disadvantage, and the places close by that serve breakfast tend to be expensive. Otherwise ideal in most respects.

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Neville. We are so pleased to hear that you enjoyed your stay here with us and that you found our location perfect for what you needed and our rooms well equipped and comfortable. We are also pleased to hear that you found our staff friendly, unobtrusive and helpful as this is something extremely important to us here at Heywood House. In regards to breakfast, we do have a partnership with the Alchemist next door which during the breakfast hours is accessible through our adjoining door in which we offer a full English breakfast with either a tea or a coffee and a juice. We value each and everyone of our guests and we would like to thank you for taking the time to write this review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

Stayed for 1 night. Didn't expect much for the £47 i paid but was pleasantly surprised. Good sized rooms with tea/coffee making facilities, comfortable beds and extremely well decorated large bathroom. Staff were really helpful and very friendly. Would definitely go back there

HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review
Dear Stephen. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms to be a good size, our beds comfortable and our bathrooms extremely well decorated. We are also pleased to hear that you found our staff to be helpful and very friendly as this is something that is extremely important to us here at Heywood House. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully welcoming you back here to our hotel at some point in the future. Kind Regards, Rob.

My husband and I just spent three nights at this hotel. Overall we were very disappointed, based on the room rate that we were paying for two of the three nights (paid 576 pounds per night! for two of the nights). My first thought when we walked in the lobby was ‘buyer beware'. When we questioned the pre-paid rate, after walking into the hotel, everything was attributed to the soccer game at Anfield that weekend...even though we booked several months in advance of the schedule. The front office staff are extremely friendly and try to be helpful, but they are under staffed and often hard to reach. The rooms are ‘tired' and amenities are scarce. We believe there are better places to stay, at his price, in Liverpool.

This was my first time to stay here and I found it surprisingly good. Its in a great location for exploring the city and while the rooms and the hotel itself are small it is clean and comfortable and the staff very friendly. The rooms are very well presented and its comfortable and quiet. I'd read some of the reports about noise outside but to be honest I heard nothing. Overall a very enjoyable stay

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear TCT2, thank you for taking the time t o leave feedback on your recent stay with us. I am pleased that you found comfort in your time with us and I hope that we can welcome you back soon. Kind Regards, James

Very well situated, clean and comfortable hotel. Been before and will come back! No breakfast included which is great as there are plenty of great places all round and likewise the availability of great bars to grab a drink nearby! All in all, highly recommend Heywood House.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear ShaCarterAllison, thank you for taking the time to leave a review on our page. I'm pleased to read that you enjoyed all aspects of your stay with us and I thank you also for the recommendation. We hope that we can welcome you back to our city in the future. Kind Regards, James

You cannot beat the location of this hotel - right on the doorstep of Liverpool One (for shoppers) and on the edge of the Matthew Street nightlife zone. I knew that breakfast was not included, but it was a shame that the hotel did not have an arrangement with one of the nearby restaurants offering breakfast. It would also help (as no breakfast provided) if there was a fridge in the rooms - just a drinks cabinet to keep some juice in for the morning.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear moorhey, thank you for taking the time to leave feedback on your recent stay with us. I am pleased that you enjoyed your time at the hotel and found our location convenient. We currently work alongside The Alchemist Bar & Restaurant in which we share the building with and guests can opt to include breakfast in their booking. This is a very recent arrangement so I apologise if this wasn't communicated well on your check in. We are also pleased to inform that we have taken on board guest feedback and will eventually be placing mini fridges into our superior rooms. I hope that we can welcome you back in the future to see these improvements implemented. Kind Regards, James

Hotel Room was excellent with added bonus of balcony. The only downsides was that there was no onsite breakfast facility or allocated parking near by. The 'Offsite parking' discounted rates available Q car park was a good walk away from the hotel - no joke when you have to take luggage to and fro. The discount should be at least 50% off the parking.

Great location with clean rooms, friendly and helpful staff.... a really good stay even for a light sleeper!the 40% discount for the car park was a welcome benefit , I will definitely stay at the Heywood again!

I love staying at this hotel, lovely staff, central location and spacious rooms. I normally stay in October for my birthday every year but due to availability I have had to choose somewhere else. Value for money is amazing, will stay again soon. Thank you :D

I couldn't fault much at all - the one minor thing being the WiFi wasn't brilliant in our room but there was still some connection. The staff were friendly and really helpful. The room was a nice size and clean. And I don't think there could be a better location - a short walk either way to the docks or city centre with a lovely selection of restaurants a 2 minute walk away!

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Katie B, thank you for taking the time to leave feedback on your recent stay with us.I am pleased to read that you enjoyed your stay with us and I hope that we can welcome you back in the future. Kind Regards, James

Enjoyed our two night stay at this hotel. The room was very clean and comfortable.The gentleman on reception gave us extra tea and milk for our room, also discount vouchers for a nearby restaurant. He was very helpful. We paid a good price and the hotel is in a good location for looking around Liverpool. We also got discount on our car park charges. I highly recommend staying here.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear 800sophie, thank you for your positive scores and comments on your recent stay with us. I am pleased to read that you enjoyed all aspects of your stay with us, so much so that we receive your recommendation. I also hope that we can welcome you back in the near future. Kind Regards, James

The hotel gave us all we wanted or needed: a well-decorated, clean room and bathroom with comfortable beds. it was ideally situated for sightseeing in the city and, although so close to the busy dock area, was very quiet. The young people ( 4 different ones ) we encountered at the reception desk were unfailingly friendly and helpful. The only negative thing I would say is that we had trouble controlling the heating/AC. The control pad was situated in a corner of the room near the door where there was no adequate lighting and difficult to see.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Bryan766, thank you for taking the time to let other travelers know of your experience at Heywood House. I'm pleased to read that you enjoyed our convenient location, service and standards. I have forwarded your feedback over to maintenance regarding the AC and I will raise the lighting issue at our next management meeting, so thank you for bringing it to our attention. Kind Regards, James

Nice hotel with friendly helpful reception staff, rooms were clean and well maintained although a little dark for our liking. However we were told a 40% discount would be applied to the car parking charge at Q-Park Hanover St, when we tried to apply the discount card given to us by Heywood House the card was not recognised and we then had a choice to either walk all the way back to the hotel or pay the full parking fee for the two days we had been parked, we chose the latter because we needed to be back home to meet up with family, this spoilt the end of our stay and I would advise anyone else to check at an earlier opportunity (prior to actual departure) to see if the promised discount is actually valid !!!!

The rooms are tidy and comfortable. The only thing I did not like that much was that the window was locked and the air conditioning was on all the time. The guest is not given much choice in this matter.

The hotel itself is very clean. The rooms are spacious too. Definitely worth more per night than what we paid! It's centrally located to the center of town, but not where it's too loud and you can't sleep. The beds are hard, but not so hard that you can't sleep. My husband and I got two twins and just pushed them together. I woke up from some noise my neighbors were making in the night, but I was able to go back to bed shortly after. The walls might have been thin, or we heard the neighbors through the vents, but I am an extremely light sleeper, so take what I say with a grain of salt! The water pressure on the shower is amazing, which can be a problem at many hotels! The reception manager, James, was so friendly. The night reception manager, who was an older gentleman, was very friendly and welcoming, despite the late time we came back to the hotel! Both of them really made us feel welcomed! You also get 20% off at a few restaurants by the hotel due to there not being a restaurant in the hotel. Honestly, I was pleasantly surprised at how clean and well kept the hotel was. My expectations were much lower, due to the price, but I would definitely stay here again!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Sarah. We are so pleased to hear that you enjoyed your stay here with us and that our location, water pressure, cleanliness and room size were all perfect for what you needed. We are also extremely pleased to hear that our staff helped to make you feel welcome and added to your overall experience as delivering exceptional customer service is something that is extremely important to us here at Heywood House. We are disappointed to hear that you were disturbed by noise from one of the surrounding rooms and we apologise for this however our staff do regular walks around the hotel to check for noise as well as various other things in the hope of preventing instances like this. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully seeing you again soon. Kind Regards, Rob.

The hotel is located perfectly, is clean, well designed, and has several small details that make it a delight to stay in. Hot drinks are complementary, toiletries are great. The internet works fine from a computer. I didn't have breakfast included but there were plenty of places around to get it.

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear damabi910312, thank you for taking the time to leave such a positive review. I'm pleased that you enjoyed your stay with us and I hope that we can welcome you back soon. Kind Regards, James

Stayed here last night in room 111 The rooms and hotel are lovely, perfect location. The bar next door is a little noisy but is to be expected in a busy city centre. Our issue was different and unsure if it's just that room or weather we where unlucky with the guests upstairs We where woken up several times during the night to the sound off water howling down a drain and the noise of a shower (4am.. 7am.. who showered twice during the night!) The sound off the toilet flushing all night, was starting to wonder weather the room was getting used as a brothel. Very little sleep and a 5 hour drive the following day.

We drove from London for a couple of nights in Liverpool and had a great stay at this little boutique hotel. It was well located within walking distance of both Albert Dock and the main shopping area.The price of the room was very reasonable and we got a free room upgrade and a bottle of wine too! We were also given a discount voucher for a nearby car park which was very handy. The staff were very helpful and we had a really lovely time so would definitely use this hotel again!

HeywoodHH, Manager at Heywood House Hotel, responded to this review
Dear Jeff A, thank you for taking the time to leave feedback on your recent stay with us. I am pleased that you enjoyed all aspects of your stay with us, so much so that we can expect your return. We look forward to welcoming you back at that time. Kind Regards, James

Good location in a good hotel in Liverpool with the right price, very near to the city centre. Room was ok and breakfast in the pub close to the hotel was good. Suggested! The boy and the girl at reception were very king , thank you!

HeywoodHH, Duty Manager at Heywood House Hotel, responded to this review
Dear Sframa261208. We are so pleased to hear that you enjoyed your stay here with us and that our location and room were all perfect for what you needed. We are also extremely pleased to hear that our staff were very kind as delivering exceptional customer service is something that is extremely important to us here at Heywood House. We value each and everyone of our guests and we would like to thank you for taking the time to write such a positive review. We look forward to hopefully seeing you again soon. Kind Regards, Rob.