The Richmond, BW Premier Collection Hotel,  Liverpool

4.0/5  - based on 2476 guest reviews.
24 Hatton Garden, L3 2AN, Liverpool, Great Britain - See map
+44 151 2361220 +44 151 2274431

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 2486 traveler reviews
See more comments >>
Photo gallery :
Fall in love with Liverpool. The Richmond, BW Premier Collection® in Liverpool has made its name on putting the personal in personality. Offering a service that is exclusive to you, we will give you a warm Merseyside welcome followed by a relaxed can-do approach that will make your stay unforgettable. Our well appointed, luxurious rooms offer a choice of classical charm, while our outstanding suites with acres of space feature fully equipped kitchens and dining areas. Plus, we think our beds are the comfiest in the entire city - so a good nights sleep is guaranteed.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 2486 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
1205
Verygood
 
749
Medium
 
309
Poor
 
138
Horrible
 
85
Business Business 195
Couples Couples 1307
Family Family 293
Friends getaway Friends getaway 448
Solo travel Solo travel 37
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
The Richmond, BW Premier Collection,Liverpool
  • 4
    « A sweltering but good bteak »

    Travelled with my husband and two friends. Stayed for two nights in rooms 212 and 213. Good points: On arrival the check in was efficient,friendly and helpful. The rooms were spacious and clean, bathroom modern and spotless. Breakfast was good with plenty of choice and again staff very friendly and helpful. Bad point: Our rooms were absolutely boiling hot, windows wouldn't open and no air conditioning as it was broken. We reported this immediately and were provided with two small fans which were absolutely useless. It was very difficult to sleep at night !! It was unfortunate as our trip was spoilt by this .

    5
    « Great place for a stopover! »

    We booked The Richmond as it was within walking distance to the World Hotel to see the Terracotta Warriors. We arrived after a long drive from the Highlands and were welcomed by a quick and easy car valet service, a rare gem in city hotel these days! Check in was quick and informative and we made our way to our suite on level 3. What a room!! One of the biggest suites we've stayed in with nicely laid out partitions to separate the rooms. The kitchen was well stocked and the standard hotel water bottles were chilling in the fridge rather than being left on the side which was a nice touch, especially on such a warm day. We dropped off our over night bag and went off to explore before heading to the Museum. The hotel seemed to be fairly central. We are not familiar with Liverpool but found a lot of nice bars and restaurants on the doorstep. The hotel has a lovely restaurant with a great varied menu but for dinner we fancied something a bit different so went over the road to Fattoush, an Arabic restaurant directly opposite where the food was very good! A cool feature of the room is that the giant mirrors turn into the TV! We rarely watch TV but this was quite cool and a nice way to disguise what would have been an eyesore in a grand looking room. Would certainly recommend!

    4
    « City theatre Break »

    Stayed here for two nights with my wife for a short break away. On checking in unfortunately our room was not ready but the receptionist Kevin who was clearly under pressure from other guests explained that the reason was because of road closures as the city's marathon was taking place meant that the previous nights guests could no leave we where happy enough with this and our room was ready pritty soon after. On getting to our room it was spacious and spotlessly clean unfortunately the bed was very uncomfortable on one side and the noise from the room above was very loud but on mentioning it to Kevin at reception yet again he couldn't have been more helpful and we where moved room straight away and the new room was perfect for us. On the first night we had dinner in the hotel restaurant and we couldn not fault it in ither quality or value £20 for 3 course's. Breakfast on both morning's was a buffet style with plenty of everything and you can order other items like eggs or black pudding cooked fresh from the kitchen. Must olso give a special mention to Dan in the bar so professional and attentive and friendly. The hotel itself is just 10min walk to shops and bars and 20min to the Albert Docks area. Overall a great hotel in a good location with very friendly and helpful staff and would not hesitate to stay again and hopefully will.

    5
    « Night away with friends »

    We have an annual trip away with friends to Liverpool every year. We were a bit late booking and ended up being spread over 3 hotels. I'm glad we were as this was our allocated hotel. It was lovely. Made extra special as we had been given a free upgrade a week before we arrived. I'll be honest it was probably wasted on us as we were only in the room to get changed and sleep but thank you anyway for a use of your lovely rooms. Staff were great and very friendly from reception to the lads behind the bar to the ladies serving the breakfast. Beds very comfy and very quiet. Breakfast was great all though quite busy at times so bit of a queue. Only thing I would say is it's a bit of a walk for certain places but we had legs so not a massive issue. Yes I would recommend and yes I would stay here again. Everyone was happy in our group. Thanks for a pleasant stay and thanks again to the staff.

    2
    « Disappointing »

    Myself and my partner booked to stay here on a sunday night and all I can say is I'm dreadfully disappointed by the customer service. Firstly I will start by saying the hotel is lovely. Well appointed. Very excessible to the world museum and other major attractions. It is really quiet and you get a great nights sleep. The room was clean and adequate, the shower is fabulous. We had breakfast and it was first class. Plenty of selection to choose from. These are the good points. The problem we had was getting a room in the first place and so did many others as the queue at the reception desk was never ending and the conversation was always the same "we are sorry the rooms aren't ready" we had to get an early flight and arrived at 11am as we realised the room at that stage wouldn't be ready we left our luggage went out and came back at 2pm to be told it still wasn't ready. 3pm came and went still not ready. By this stage I wasn't feeling well and asked could we just get a room finally at 3.20pm we were allocated a room and when we got there the key card wouldn't open the door so we had to go and find a cleaner to let us in to the room. I have never experienced this wait on a room anywhere else ever. We certainly won't be staying again. It is a sad reflection on this hotel as in other ways it is really good.

    4
    « Weekday getaway »

    Lovely staff, friendly and helpful. Hotel is looking tired in places. Our bathroom had mould around the bath and walls in the bedroom had some dubious stains. Our bd was rather uncomfortable but that could have been down to personal preference. Breakfast was just ok. Would have been better with warm plates and a selection of eggs rather than just scrambled. My husband arranged flowers and champagne for our arrival and these were divine. The hotel is located 10 minutes from the Albert Dock so nice and quiet at night and not too far to walk for restaurants and bars.

    3
    « good location but request a room above ground »

    I've booked this hotel through booking.com for a 2 night stay in Liverpool for myself and my husband. I've booked a Junior Suite and we were looking forward to having a nice weekend. We arrived around 3pm on Saturday entered the lobby area and it looked really nice, so we were excited to get into our room. We went to reception and got checked-in quickly - room 031 - the receptionist told us "it's in the basement". So we went down there and when we entered the room were shocked... It was very dark and dingy, everything felt cramped together (small sofa and a huge TV right by the door, a small kitchenette and around the corner a small double-bed with another huge TV and a separate bathroom). It looks like they had a leak at some point as there were stains of paint down the wall, the wallpaper was peeling off and there was mould or dirt all across the window - I couldn't see properly as the window was so high up you would need a ladder. I paid quite a bit of money for the room I originally booked so went back up to reception and told them that we're not happy and that the picture of the room on their website doesn't look anything like the room we've been given. The receptionist was very nice and apologetic and confirmed that the room in the basement is in fact a Junior Suite as well. I said the pictures are misleading then but he arranged for another room and asked us to come back in 10-15 mins as the room was just getting cleaned. After the time had passed we came back to reception and they gave us the new room keys. We've got put in room 181 and got told it's a better room. We went up there and it was indeed very spacious and bright (big kitchen right by the door, dining table, sofa, 2 chairs, huge TV and behind the wall there was the bed with another huge TV and the bathroom was built in the room between the door and the bed. Anyway, we stayed in this room but there were also issues with it: broken tiles in the bathroom one was actually wobbling when walked on, grout has come off pretty much in-between all of them, the glass shower screen was leaking which then flooded the bathroom floor, the spotlights in the bathroom were loose and partially hanging off - one of them was flickering probably due to moisture getting in, the floors didn't get hoovered/mopped properly as I found a few hairs, the sides of the coffee table by the sofa came off, the huge windows were single-glazing which made the apartment really cold in the evening and there were stains on the underside of the runner which was draped over the bed but probably the worst bit was the noise from other people flushing the toilet and having a shower. There was a big pipe going through our room from the floors above us and every time someone went to the toilet it made a sound like a full bucket of water got emptied. We didn't want to go and complain again at reception and just got on with it but we did mention it to a receptionist at check-out. She didn't seem too bothered about it and we left. I don't think we will be staying here again.

    5
    « The Richmond has an amazing location »

    This place has exactly what you need when visiting liverpool. Such friendly staff, well managed and nice rooms. The location is perfect to get out and about into the city and surrounding areas. Valet parking and a warm welcome on arrival. I took my daughter for her birthday and couldn't fault the help that we got. Thumbs up!

    5
    « Afternoon tea »

    Despite seeing a lot of poor reviews about this hotel, I booked a Groupon for afternoon tea with a friend. This turned out to be one of the nicest afternoon teas I've ever had. The waitress ( Kelsey) was so lovely and nothing was too much trouble. She replenished our drinks without asking and was so pleasant and professional. The food was so fresh and a lovely selection of cakes. We will certainly be returning. Thanks Kelsey, you helped to make our afternoon one to remember

    5
    « Another good night at The Richmond Hotel »

    We met Kevin at reception he was a very please t young man very professional from start to finish and the young lady who dealt with us when we checked out was lovely ( I think she was Spanish) didn't get her name but was very helpful to us. Our room was lovely ( few issues handed in but nothing to upset our night) the breakfast staff we wonderful couldn't do enough to help the breakfast Buffett style had everything you could wish for to set you up for the day. We will be back love this hotel and all the staff

  • 3
    « Nice hotel in centre of city but avoid the restaurant »

    Hotel is in centre of Liverpool about 5 min walk to shops, bars and restaurants, staff were friendly and helpful, hotel is clean but in our bathroom a tile was broken and the free phone they give you to use in the room for internet didn;t work We went to the restaurant and it was the worst food I've ever tasted, I got tomato soup for starters and it was like a tin of chopped tomatoes put into a pot and cooked with no seasoning, I got battetered fish for mains and whilst the batter was crispy on the outside it was under cooked on the inside, a very poor meal overall, the breakfast was poor, on our first morning there was no bacon available for 20 mins, if you want a fried egg you have to ask for it and the scrambled eggs on offer were like rubber

    4
    « Good sized room »

    Room was clean and more spacious than most. It had a full lounge as well as a bedroom. Had the breakfast before checking out. This was good but not great. The hotel wasn't cheap but, as we stayed during Grand National week, that was to be expected. Located within walking distance of Mathew St etc.... as well as Lime Street station. Plenty of bars nearby May well stay there again next year

    3
    « Disappointing »

    We booked this hotel through Secret Escapes but unfortunately it didn't live up to what you'd expect from one of their deals. The communal areas of the hotel were nice and the staff were very friendly and generally efficient. The room (252) we were allocated however was very poor, especially as it was supposed to be an executive double room. Although a decent size, it had several areas of damp on the walls and there was an unpleasant musty smell. The food in the restaurant was good however we had to ask, and then wait, for the vegetarian hot options at breakfast. This was a surprise as the hotel's website clearly advertises a vegetarian breakfast.

    4
    « Beautiful Hotel Bog Standard Breakfast »

    We arrived early for our stay at the Richmond Hotel which was no problem for the reception team who checked us in straight away and were very attentive. They do concierge parking for £17 or you can get a discount voucher from reception to park two blocks away for £8 for 24 hours. Rooms are allocated in little apartments which would be good for groups but still catering to the needs of our stay as a couple. Beautiful decor, lovely modern bathroom and kitchen facilities. The only problem we had was with breakfast, we have stayed in many Best Western hotels before and generally are offered a breakfast menu rather than a buffet. The meat on the breakfast was of bad quality and only one option of eggs, for cereal we had the choice of coco pops or rice crispies as the other options had been taken already. Tables were cleared but not set with cutlery, we had to ask a member of staff for these before dining. Also it would have been good to have cold juices but these are laid out in jugs, with the warm weather they were very luke warm Overall great staff, good location, beautiful rooms just a bog standard breakfast, we would return.

    3
    « Not great »

    We chose this hotel from Secret Escapes and thought the photos looked really good. However, it did not live up to our expectations. The arrangement of the rooms is really strange, the rooms are divided into groups of three to be like apartments. Having said that, they have been decorated nicely and the bathrooms are smart and modern. Our issue was with the cleanliness. There were hairs in the bath, toothpaste in the washbasin, the carpets weren't hoovered properly and there were bits of damage here and there. We did mention this on checking out and in fairness the receptionist said they would give us a free upgrade in another visit, but I don't think we can be tempted back.

    4
    « Great stay in Liverpool »

    well located and with on-site parking (at extra cost). The welcome was warm and the staff were very friendly and helpful throughout our stay. The rooms were spacious and the bed comfy. The bathroom was a decent size and did the job. Overall, the decor was good although I think the building, in places, could do with some freshening/upgrading. Breakfast was pretty average but I am fussy about breakfasts! In terms of value for money, this is a good place to stay, it has a 4* rating from me, mainly because it was so friendly and did a good job for the money. Recommended.

    3
    « Needs attention »

    Although all the staff were very friendly and helpful the hotel was let down by a number of factors. One of the curtains was hanging down, a tissue holder was provided but no tissues in it, no soap dish in the shower, a used mug was left unwashed from one morning to the next morning, although a safe was provided it was not bolted to anything, one evening 4 brandies were ordered, 2 were served in proper balloon glasses the other 2 were served in whiskey tumblers. As I said little but aggravating things.

    3
    « Friendly staff but dated hotel »

    The staff at The Richmond hotel went above a beyond expectations. They were all friendly courteous and polite. However, the room we were allocated 092, was very disappointing. The corridor outside was newly painted and had an attractive oak effect door. However, entering the room was an anti climax. The room was spotlessly clean but there was a musty smell of damp. There was no view from it as the outlook was towards a graffiti strewn wall. I hen went to turn the tv on only to find the controller had been melted. I took it to reception who instantly replaced it with a new one. We did eat in the restaurant both nights. Once again staff were excellent but I found it to be very noisy with loud music and television on. It felt more like a restaurant in an airport departure lounge than a romantic restaurant. On check out I did mention some of our concerns and were told we should have said something earlier as they did have some lovely rooms. It was a shame that they didn't initially allocate one of them in the first place.

    5
    « Outstanding room »

    We stayed at the Richmond Summer 2017. Room was outstanding and will stay again. The breakfast was not great though, some of the buffet items were not as hot as thay should have been. Bar and staff were very pleasant.

    5
    « Pleasant stay »

    A short break in Liverpool was made more pleasant with a good stay at the Richmond. The staff were very helpful and the breakfast and dinner was excellent. Location was good, room very good, couldn't fault this hotel and would certainly recommend and return.

  • 5
    « Lovely hotel »

    Right in the middle of Liverpool. We had a room on the ground floor. Clean, lovely bed, and plenty of space. Quiet and great value. Reception staff were excellent at check-in. Will stay here again next time we are in Liverpool

    5
    « Grease Murder Mystery dinner »

    This certainly was a fun and fine night to celebrate a birthday. The special event was a murder mystery so they had a team of actors and the room became Rydel High school from Grease. We welcomed with cocktails and There was a cast of 5 actors entertaining us, giving us clues and interacting and they were very engaging and fun. In between acts courses were served which was hot and tasty - chicken dinner or Sea Bass with a Eton Mess to finish. Everyone really enjoyed their meal (we had a group of 20 and there was not one complaint). We danced till the early hours. As we were staying we then had further drinks in the bar which further enhanced the evening - the rooms were nice and spacious. Would happily return.

    5
    « Well worth a visit »

    Stayed here for one night and certainly wish I could have stayed longer. The one bed apartment offered plenty of space, comfortable facilities and extremely friendly staff. The room was clean and offered some nice touches including chilled wine glasses and a larger than expected tea selection. If I was to be honest the only let down was a very limited room service menu available overnight. Definitely planning on returning here later in the year tho. Only a short walk from Liverpool Lime St, the location is ideal and perfect for those wanting to explore the city

    4
    « They won't take no for an answer »

    This is one of the best hotels we have stayed in for a long time. The greeting, on arrival, was very friendly and we were allocated a nice quiet room. The next morning we found a puddle on the bathroom floor coming from a small leak in the pipe from the sink. We reported it and asked if someone could make the necessary repair. We were told that the repair would be made but we would be moved to another room, and upgraded to a suite in the process. We said it was not necessary but to no avail and we were promptly moved. The suite was huge and wonderful. Breakfast is lovely and everything about this hotel is professional and makes a stay there a great experience. Well done to the Richmond - a credit to the art of running a hotel.

    5
    « Very helpful and friendly staff »

    We stayed for two nights at Easter booked through an offer website. On the first night we had an issue with extremely noisy neighbours in the early hours of the morning, we rang reception who came to see the noisy residents and eventually got the matter sorted. However, as we had come to rest and relax we didn't want the same experience the following night . So after a vey good breakfast we went to reception to explain this and they could not have been more helpful, they offered to move us and even upgraded us to a suite. Both rooms were comfortable and well equipped, the breakfasts were really good and we would definitely stay at The Richmond again.

    3
    « Not the most premier league of stays »

    We stayed at this hotel whilst we were in Liverpool. The décor of this hotel is okay and the staff at this hotel were very nice, however there was something lacking at this hotel that made our stay feel very average one instead of a great one. The room that we stayed in was okay with the facility being quite reasonable, while the bed, although not the finest that we have ever slept in, was okay as we, luckily, had no problems with our sleeps. The breakfast was also of an average standard, not the best breakfast we've ever had and certainly not the worst either. Overall it was an average stay at this hotel.

    4
    « Comfortable hotel, great quiet location close to the City Centre with friendly staff »

    This is the third year I have stayed at The Richmond over The Grand National weekend and it is always lovely returning as you get a great welcome from the staff throughout the hotel, from the front desk to the bar staff to housekeeping. We missed dinner so while we were sitting in the bar we were brought sandwiches and snacks. We had booked a twin room however when we went to the room it was a double but it was no trouble for the hotel to sort us out a room for the night and the next day they moved us to a twin suite. Nothing was too much trouble. A couple of minor points that could make the rooms a bit better would be a full length mirror, mirrors close to electricity sockets and a set of drawers as there was only limited hanging space.

    5
    « Mrs Griffiths »

    Absolutely fantastic. What a find . Amazing hotel , fab staff . We will be back . Relaxing , quiet and oh so comfortable . Fabulous for city centre . First class honours to the Richmond. The most comfortable bed and so impressive bathroom .

    5
    « very friendly »

    Although I only stayed 3 nights I found the staff very helpful and friendly, as I needed help carrying my luggage. The room / Apartment was large and clean with a king size comfortable bed and large TV. The Bathroom had a walk in shower with plenty of hot water. The restaurant was ideal for me as I have problems with mobility and low chairs, but these were firm and higher and didn't have to reach up to the table to eat the lovely prepared meals.

    5
    « Perfect stay »

    Swift checkin service with concierge parking available which takes away the hassle of finding a parking space. Great location within walking distance from all city centre attractions. The hotel itself was clean and comfortable. The mattress could do with upgrading as it felt like one side was higher than the other and was a little uncomfortable but it didn't spoil my sleep. Bathroom was spotless, and rooms well equipped. Breakfast was to a good standard and the staff were very helpful. I would definitely recommend for a stay in Liverpool and will return soon!

  • 5
    « Amazing »

    First time visiting Liverpool for a friend's wedding. Booked room in advance & got a reasonable rate for a 2 night stay. Arrived before the 3pm check in time and, luckily, the room was already ready. My friend took advantage of the concierge parking - very painless but not compulsory!! Ideal for us though as she didn't plan on using the car again until we started our return journey. Other cheaper options are available. You can literally just drop off outside the hotel but we paid £1 for 1/2 parking just down the road which was more relaxing for us as we had an older person in our party who can't rush. We were given our room keys & dutifully went to get settled. My friend's room was as expected......the hotel is in an older building so you can't expect fresh clean lines & immaculate decor. However the room was clean, the carpet is stained but hoovered. The windows were older & a little stained with condensation. My room, however, had a massive damp stain in the corner near the bed. Not a problem, reception immediately changed my room without fuss and more importantly without making me feel that I was an inconvenience!!!!! Then.......when I woke up the next day in my new room I found an apologetic note pushed under the door....maintenance was required in the room above and my room was needed for access!!!! Bonus though.... they were upgrading me to a suite!!! ?? Again they were very apologetic & moved all my bags for me whilst I was at the wedding. Only one niggle.....the shower was on the mixer tap and kept changing temperature. If I was paying I would expect a thermostatic shower. Breakfast buffet style & as expected. What made the stay for me & my friends were the absolutely lovely staff....friendly, helpful and actually appeared to enjoy their jobs!!! Would use this hotel again just because of this.....& the fact we could walk to everything.

    4
    « Great stay in city centre »

    Our recent stay here from 6-9th April was a very pleasant one. We found our apart-suite spacious and self-contained inclusive of a fridge, electric cooker, dishwasher and washing machine!. the bathroom was beautifully tiled and spacious with a modern shower cubicle as well as a tub. The bedroom with cupboard and dressing mirror seemed perfect to sleep-in as well as dress up. The hotel's restaurant serves traditional English breakfast and our dinner there was greatly enjoyed. Over and above the hotel staff went out of their way to make our stay comfortable and indeed very welcoming. Given the opportunity, we would visit The Richmond again.

    2
    « Great friend staff, room 482 was very disappointing for the price paid! »

    We stayed here for a special Birthday celebration and booked a suite with a king bed. We were allocated Room 482 on the top floor. The room smelt and felt damp, the room was cold and the heating wouldn't work, the mattress on the bed was absolutely worn out to the point where you could feel the springs. we reported the damp smell to reception and they sent housekeeping, they brought a can of air freshener and the girl explained she had a cold and could not smell anything! There were no other rooms available to change so we had to put up with it We would not recommend or will be staying there again.

    5
    « Beautiful Hotel. »

    I don't know how anyone can leave a bad review here. The junior suite we booked was amazing. The bed was comfy and the hotel staff were really friendly. I know we will come back here again some time :) highly recommended

    1
    « 2* trying to be a 4* »

    Room was small and cold with a tiny electric heater in. The shower was full of hairs and not clean. A member of staff unlocked the door and walked into the room unexpectedly- called down to reception about this who were very unhelpful and we were just told it wouldn't happen again. Reception didn't ask how our stay was when checking out- probably for the best. The worst hotel I've ever stayed in in Liverpool, not worth wasting money on.

    3
    « Tired »

    We visited the Richmond 2 years ago alas not nearly as good now ? The room was really small and dark needed decorating how ever they did change it .The evening meal was very good but the breakfast buffet was really bad everything was dried up,wasn't able to cut the bacon as it was so hard.staff very good.

    4
    « The Richmond - Exceeded Expectations »

    We booked The Richmond on a deal, comprising of an executive double room, 3 course evening dinner (for 2), a bottle of Prosecco in our room and buffet breakfast (for 2). Hotel charge was under £120. All the staff were so friendly and helpful and went the extra mile to ensure that we were happy. The room was quite large, nicely decorated and we had a window (openable) looking out across a street below. It was also quite well equipped. The highlight of our stay was the 3 course dinner which consisted of an excellent choice of dishes which all had fresh ingredients that were prepared and presented perfectly. The meal compared favourably with some top London restaurants that we've dined at. Excellent value for money.

    3
    « Lovely staff but hotel average »

    I had booked this hotel through Secret Escapes for my partners birthday for 5 nights on a bed/breakfast and 3 course evening meal in an executive room. The hotel is a five minute walk to the main attractions. The Hotel outside area is a little run down but when we got to reception the staff were very friendly. We were explained in detail where everything was in the hotel and given our key and a map of Liverpool which was very useful. Our room was a decent size with a fridge/milk, tea, coffee etc but the windows didn't open, the air con didn't work and the heater plug that was fitted to the wall didn't reach the plug socket. The bathroom was nice but the large mirror in the bathroom had a great big crack across it. Whilst the room was some what clean their were stain marks on the carpet and on certain areas which made room feel grubby. I rang down to reception to unfortunately complain and Josh came with another room key and to a suite. The suite was far better with a large kitchen with all kitchen wear, fridge, freezer, dishwasher etc, dining area/sofas and separate bedroom and large bathroom but again whilst clean stain marks on the carpet and on the furniture . We went down to dinner and had our meal but there was quite a long wait between courses and the food was only just average. Breakfast was poor, you help your self to toast, they have a small selection of breads, cereals, fruit in little pots and yogurt. They have scrambled eggs which were cold and not nice, bacon on occasions over cooked, sausages, beans and mushrooms mostly cold. You can order eggs poached or fried but they take about 35/40 minutes to come and on 3 occasions we didn't get them. The staff here are friendly, helpful but under pressure as the hotel is short staffed. We received 2 free bottles of wine on 2 occasions either because we had a long wait for a meal or we didn't get eggs for breakfast. The staff know their are problems and try to do all they can to make things better and I really do feel for them. The Hotel is run down and needs investment, it's quite obvious that Rooms are not checked to certain standards before guests arrive. Disappointed with secrete escapes as they state that the hotels they select are through their experts! and offer a certain standards. Unfortunately they were wrong on this occasion.

    4
    « VERY PROFESSIONAL STAFF »

    Stayed one night, liked it so much, stayed another night. Very well located for the World Museum. Substantial discount is given by the hotel when parking in Q Parks Moorfields. The 3 course evening menu is very good and the food is very nicely presented; Breakfast is also excellent, with plenty of choices of hot food, including Eggs Benedict, porridge. The poached eggs are done to perfection. The really good thing about The Richmond is (are?) the staff: The reception staff are bright, very well dressed, knowledgeable and professional. Kevin is a great asset. No part-time bimbos here! The waiting-on staff in the restaurant are also without question the best you could wish for: Again smart, professional, helpful, knowledgeable about wines and they really do care about the guests. Daniel is especially good. We will certainly be returning.

    4
    « BREAKAWAY »

    Where do I start..... Right: Service 5* Food 4* Decor in Hotel Rooms - tired.Beds - very comfy. Parking - Concierge/Local Car Park(reduced rate) Staff are absolutely perfect Walls are thin, remember that when your neighbour gets in at 2am talking & turning tv on! Would stay again, perfect location for exploring Liverpool. Definitely recommend this hotel to others. Thank you to all staff concerned.

  • 3
    « A Bit Disappointed »

    Not a disaster but enough things wrong to leave us disappointed with our stay. From minor irritations in the room (noise, heating, lack of mirror) to a distinctly average evening meal and a below standard breakfast (usual fare but the cooked breakfast was barely hot). The staff were very friendly so no complaints there.

    1
    « Awful experience »

    My wife and I visited with a group of 20 for 4 nights to see all the attractions Liverpool has to offer. This hotel is not one of them! The reception staff, bar and restaurant staff were all excellent, although at times run off their feet. Our first allocated room was awful, at the front of the hotel and we could hear everything going on in the street below. Apart from that it was dirty and there were just too many things wrong. For example, what use is a safe on the floor of the wardrobe? We were offered another room which was not much better. Not enough cupboard space, faulty taps, faulty lights, dirty worn carpets, I could go on at length. Obviously management and maintenance do not inspect the rooms. As a group we pre-ordered our evening meals so the kitchen knew a day in advance what everyone wanted. The meal was supposed to be at 7pm. Each night we were waiting for main course plates to be cleared at 8.20pm! Not the fault of the waitresses who were run off their feet, but the fault of the kitchen. Also, you do not have to be a MasterChef to know that plates should be kept warm before hot food is served up. Our plates must have been kept in the fridge. I stuck to cereals and croissants for breakfast as the serve yourself cooked option looked awful. Also for 2 nights our group and some other guests were pestered be an elderly man who was drunk and probably a rough sleeper. I could probably write a book about all the things wrong especially as my wife and I spent a large part of our life in the hospitality industry. We did feel sympathy for the staff who seemed to be overworked and tried their best, but the management need to step up to the plate as the basics are just not there. One day we came back to the hotel at 3.20pm and our room was still not done. We phoned reception and eventually a lady came to clean our room. It took the best part of 5 minutes before she was gone again! How this hotel got its rating I do not know because any inspector coming at the same time as he would have been appalled!

    5
    « Surprise ?not? hen party »

    My two lovely friends surprised me with a night away for a early hen party but because I didn't want a fuss they had chosen a beautiful hotel in Liverpool and classed it as a ?not?hen party The hotel staff were fully aware of the surprise and all made the experience so special and went out of their way to get hen party balloons and decorations in a subtle way. The apartment we stayed in was amazing,very spacious and had everything we needed for our stay including a balcony area.everything was spotless. Dinner in the restaurant was fabulous with such attentive service and friendly bar staff who created the most fantastic cocktails after asking us what our drink preferences would be. Breakfast again had the most friendly welcoming staff who explained in full detail the options available. I had such a wonderful surprise by my 2 friends but was made all the more special by the hotel and all the staff there.

    2
    « Dilapidated »

    On business I've spent many nights in this hotel in a lot of their different rooms. This week I spent 2 nights in a damp room with marks on the walls and carpets. The hotel style is dark and tacky, with it having a black and white theme and covered in a fabric wallpaper (God knows what they were thinking). I complained and got another room for the last nights stay, again the carpet was disgusting as I'm sure it is in every room in this hotel. The TV mounted on the wall had mountains of dust trapped in the gimmick 'Mirror TV frame' and the TV remote seemed to work only when it wanted to (Like the previous room). I dined on the second night in the hotel, regrettably, I had the chicken and it had the consistency of plasticine. The breakfast is OK.

    5
    « Nothing negative here! »

    We spent 3 days here in room 033 which is in the bowels of the hotel. Everything worked and a very nice room and en suite. Breakfast was available at 10 pounds which was excellent. All the staff without exception were very polite and helpful. Thank you for an enjoyable stay Richmond!

    4
    « Lovely stay »

    We had a lovely stay at this hotel, the staff were exceptional and very helpful, room was lovely and well equipped with a basic kitchen and balcony, breakfast had a service enabling you to leave your order for the morning hanging on your door and they bring it to the room and the time you ask. Only faults were that we had a balcony room but the view was just to other people's balcony's in the hotel and we chose the valet parking but there is no designated drop off area meaning you have to park outside on double yellows whilst checking in. But I would stay here again as we had a lovely stay and were in walking distance from most places but would recommend for the hotel to think about the car drop off service and would be an idea to have 2 members of staff outside who help you with your bags etc and take the car and park it straight away for you.

    4
    « 1 night away »

    We arrived at The Richmond on Friday for a 1 night stay, this was a little getaway for my partners birthday. The hotel was clean and modern and the reception staff were friendly and helpful. I had called the hotel a few days before arrival regarding parking, they said their valet parking is on a 1st come 1st served basis, but can also offer discounted parking nearby. Luckily, there was space at the valet car park which made our trip a lot less stressful. The parking cost just £15 for 24 hours and we were also able to leave our bags at the hotel after check out so we could make use of the time we had in Liverpool on the Saturday. The room was cosy and had the usual expected facilities (hairdryer, toiletries, tea and coffee facilities). We had a standard double bed which was comfy and an ensuite shower room with rain fall shower! The breakfast was average. Due to the breakfast being so busy we were taken downstairs to a function room, here they had set up a second breakfast area. The tables were shared which was fine with us. The buffet seemed a lot smaller than upstairs and the beans were cold, but other than that everything else was good. In regards to location, the hotel is only a short walk to the main shops and bars and is a great base for sightseeing! I would recommend this hotel and I would stay here again!

    5
    « Brilliant service »

    Cannot fault this hotel. We booked an afternoon tea which overall was good apart from hard scones. When we mentioned it to the staff they only charged us for 2 instead of 3. We had booked a junior suite but had a problem with the toilet- they upgraded us to a bigger suite and gave us a bottle of prosecco to compensate us for having to move! The staff are very friendly and can't do enough for you . I certainly wouldn't hesitate to recommend this hotel to anyone .

    4
    « Business Trip to Liverpool »

    Had an overnight stay as I was visiting an Exhibition at the conference centre. Not the hotels fault but the price quoted on Booking dot com was cheaper than thier own website and central reservations would not come down. I did, however, get an upgrade so fair enough. Next problem was getting to the hotel, again not the hotels fault but it seems the place is full of roadworks and diversions. When I eventually got to the hotel I had difficulty finding where to park. Rushing in and asking before I got a ticket, I was given the choice of paying £50 for valet parking or dring off again to find a multi-story. Bit of a nightmare as I was late anyway. That said, staff, room, breakfast and checkout were all nice. Just plan your trip!

    3
    « Modern hotel, friendly hotel but attention to detail lacking »

    Just got back from a 2 night stay here for my partners birthday in a Junior Suite (room 421). The room was well presented, modern, quiet and the bed was very comfortable. The staff at the bar and reception were very friendly, and a good location of you don't mind walking. When looking a little closer, the attention to detail was lacking; The bedside tables were dusty. One of the glasses in the bathroom had dried toothpaste in it, clearly hadn't been changed or washed since previous people. The glass guard on the shower was too thin and barely covered the shower.. meaning after a 15 minute shower the bathroom was flooded, spending 10 minutes after each shower mopping it up and ringing the towels out. The tap was very loose, and the plaque under the sink was loose, wonky and about to fall off. When returning after the cleaner had been, a red/brown (worrying looking like blood) was smeared all over the bathroom floor.. dirty mop?? There was only 1 fork, yet 6 spoons and 6 knifes, inconvenient for 2 people! Some of the cooking utensils were rusty/dirty. The windows were clouded so couldn't see out which seems odd? When looking past these few issues, our stay was very pleasant. I would visit again and recommend, but not at the current price unless the above issues were addressed. Would rate 4/5 stars if these minor problems were solved! P.s. The Maragaritas are fab :-)

  • 5
    « Fantastic Staff & Restaurant »

    I stayed at the Richmond for a couple of nights recently. Location is very good- close to Moorfields Station, in the heart of the business district, and within easy walking distance of Liverpool One and all the tourist attractions. My double room was spotlessly clean and had plenty of space. The WiFi was good, well stocked hospitality tray, bottled water and a smart phone guide thing provided. The bed was comfortable and the ensuite was modern and clean with a powerful shower. We ate in the restaurant one night and the food was delicious - I had the Duck which was possibly the best I've ever tasted. Very reasonable prices too. Service was friendly all round and the staff were always happy to help however they could. I definitely hope to return in the near future.

    5
    « Fantastic! »

    I stayed here with 3 of my girl friends at the weekend. The customer service was amazing as well as the room. With not being from the area we initially got a little lost in Liverpool and a member off staff went out of their way to locate us and walked us back to the hotel, offering to carry our bags. Once there we explained it was our birthday weekend that's why we were visiting he gave us a bottle of processco to celebrate! He showed us on the map the best places to go to for bars and clubs. The room was fantastic! Beautiful, clean and modern. Kevin and the staff at The Richmond Hotel, you made our weekend and we are truly grateful for it! We will be seeing you again. Warm Regards, April, kara, amanda and Elizabeth xxxx

    2
    « Pretty Poor »

    This hotel is in a great location , short walk from Lime St station and an easy walk to the city centre. However, service was poor. We arrived too early to check in so left our bags at reception to come back later. Nothing was explained to us then and when we came back around 7pm nothing was explained to us then either. We didn't know when breakfast was or checkout. The floor plan of this hotel is also confusing and took us 10 minutes to find our room and the lift! Breakfast was a nightmare, no orange juice no apple juice no water. No milk for the cereal. The hot food buffet was lacking and there was no pastries. This was at 9.30 on a Saturday. We ordered eggs that took 15 minutes to come and were extremely overcooked. I would say this is due to lack of staff as staff looked overworked and we noticed a man who was serving breakfast also working on reception! We had an apart-hotel so there was a kitchen which was stocked with plates and cutlery, 2 bottles of water and fresh milk. The TV in the room was not in the centre and actually very far off to the right near the window (very odd). The shower is also extremely confusing and difficult to use, I think some simple instructions would be greatly beneficial as it took us nearly 10 minutes to figure out, and there was no hair dryer in our room. The beds also aren't the comfiest and the noise is really bad. Overall, for our 2 night stay it wasn't up to expectations at all , for £150 a night it definitely wasn't worth it , would not recommend.

    3
    « Facilities very poor »

    We have just returned from a weekend stay in this hotel and were disappointed with the quality of the accommodation. Previously we have stayed here in a junior suite and were more than happy with the facilities (King sized bed, FULL kitchen facilities, Dining area and lounge area so we booked the same again and we didn't book breakfast as we wanted the freedom to do our own thing and cook it ourselves at a time suitable to us, as well as the breakfast here is not good, toaster that only dries your bread, tea from a machine, cold sausages and bacon etc etc On arrival, we were told that we had been upgraded to a Balcony Suite which e thought would be a better room but it was so inferior in many ways; the cooking facilities consisted of a single microwave/grill with no instructions as to how to use it, we had to get the duty receptionist up to the room and he didn't know but between us we worked it out. There were no jugs or bowls for making scrambled eggs so we had to ask for one as well as a teapot - bizarrely the only cooking utensil was a potato masher - but no facilities to boil potatoes!!! When I tried to grill bacon I had to give up after 25 minutes as the bacon was just being dried out as the grill was not powerful enough to cook it.so breakfast consisted of scrambled eggs/ beans on toast, one of which had to be served cold as the microwave could only be used for one item at a time. There was no seating area to eat the breakfast (unless we sat out on the balcony in the snow)so had to eat it perched on our knees - not the luxury experience we were expecting There was a miniscule amount of washing up liquid so we tried to ration it out for the two days but on the second day, housekeeping threw it away so we couldn't do any washing up on Sunday and could only leave the pots soaking in the sink. I would have expected a dishwasher to be fitted but again quite bizarrely there was a washing machine!!! There was no tea towel provided to dry whatever pots we managed to wash. The Aircon unit constantly blew cold air (Really welcome this weekend with sub zero temperatures outside)and was virtually impossible to turn off At the side of the bed was a free to use mobile phone which didn't work and was reported once by the duty receptionist who came to our room on the Friday night and once to reception but nothing was done about it On the plus side, the hotel is well placed for all city amenities, about 10 minute walk to the docks, 6 or 7 minutes to the Cavern, 10 minute walk to Lime Street Station All in all not the experience I was expecting after paying nearly £300 for the weekend

    5
    « Comfortable hotel »

    When I stayed here it was pride weekend and all the hotels were booked and pricey. The Richmond is a nice hotel and the room was very comfortable. Having looked at prices it can be really good value on a weekday but very expensive on weekends. The room was very nice and the bathroom was modern and exceptionally clean. Massive TV in the room and tea and coffee etc. Breakfast was very nice too, and good value although the wallpaper in the dining area was a bit garish for my tastes.

    1
    « Unbelievable! »

    Let's start with the positives. Reception and restaurant staff couldn't be more helpful, and the hotel is well situated for visiting Liverpool's many attractions. That's it! The room we were allocated was a double, we booked a twin, two small fan heaters were already on, so the room felt warm. Next morning the windows were running with water, (no double glazing), couldn't open the window to change the air as it was jammed shut. For breakfast ordered smoked haddock from the kitchen, it arrived and was burnt on the edges and appeared to have been under the grill too long and had a leathery feel to it, couldn't eat it, egg was ok. I always believed that smoked haddock should be poached. After enjoying the Liverpool dock area we returned to the room at 4.45pm and discovered the room hadn't been serviced and an unmade bed! This was rectified by a lady who was just about to go home. Next morning a pool of water on the window sill and a damp smell decided me to ask for a room change, we were allocated a smaller room which had thermostatically controlled heating and a window that would open. My breakfast order from the kitchen was Eggs Benedict and arrived in reasonable time, eggs were perfectly cooked but I had to hunt for the hollandaise sauce. The next morning I had learnt from previous poor results from the kitchen and had items from the buffet, however there were no pastries. This has to be my worst experience of a Best Western Hotel.

    4
    « Nice Hotel, »

    We arrived Sunday, check in was quick, the staff were very friendly and efficient during our stay. Our room was a junior suite located on the lower level. The room was modern and very well presented. Kitchen essentials were in situ but not used. Coffee and tea making facilities are present and a fridge with fresh milk in was a nice touch. The room was spacious and warm, with a separate area for sitting and watching television, also another television was in the main room allowing us to watch from our bed. The bed was very comfortable. The bathroom was large and clean with plenty of hot water. The shower was an over the bath sower but had plenty of power. Breakfast was in the main restaurant area, a buffet style offering everything you need for a full English and more. All in all a good visit at the right price having taken advantage of the Best Western winter sale. The location isn't the best in the world, but a two minutes walk improves this. Parking is available on Q Park Vernon st / Dale st at a discounted rate of £8, get a ticket from reception and look for the ?follow up ticket? button on the payment machine, otherwise you pay £21. Would certainly consider coming again when staying in Liverpool.

    4
    « Nice hotel. Lovely friendly staff. Disappointing location. »

    We stayed 3 nights at the Richmond using our Tesco Clubcard points. On payment of a fee we upgraded to a suite which was really a self-catering apartment. It was spacious and modern with a huge comfortable bed in a separate room. Both the bedroom and the living room had a huge television set -- all singing and all dancing. Biggest I've ever seen - set in a frame and looking like a mirror when not switched on - a really nice feature! The bathroom was modern and pleasant but had been designed more to look nice than to be functional. (Drips from washing at the sink soaked the toilet roll and the taps for the handbasin were awkward to use.) The sofas in the living room were really bed settees and were most uncomfortable to sit on. The hotel is located on a dingy, characterless street. Now for the good bits: Excellent friendly staff. They couldn't have been more helpful! Julie, a waitress, helped us greatly as my wife went lame during our stay. The hotel is only about 10 minutes walk from Lime Street Station - £3 .60 in taxi. Also easy walk to all the visitor spots. Would we go again? YES.

    5
    « Afternoon Tea »

    Afternoon Tea was really good. Piano player was a much appreciated special touch. I have returned to the Richmond, treating my special friend to afternoon tea. Was just as good the second time round. The staff are very good and nothing is too much trouble.

    1
    « Very poor hotel »

    My stay in this hotel was a disaster! The hotel is so poor for the price. My heating didn't work so instead of fixing it or changing my room they brought a rubbish portable heater. The carpets don't fit and are a trip hazard. The shower head was dirty, the shower screen leaked and flooded bathroom, seaping into the cracks so the tiles moved. Windows leaked water in. Complained to BW and they forwarded to the manager who gave crappy email back as if it wasn't worth his time.

  • 4
    « Amazing Stay! »

    Had a lovely stay for 2 nights at the Richmond. The hotel staff were extremely helpful and friendly. Everywhere was clean and welcoming. The only slight complaint was that the room initially was cold, and we were unable to turn the thermostat to the heating up ourselves as it was controlled by remote which only the staff had access to. However, problem was immediately rectified by the staff as they provided additional heating. (it was extreme cold weather conditions outside to be fair.) Apart from this, our experience of this hotel was excellent. I would definitely return. The location of the hotel is good too.

    4
    « Wonderful Staff »

    Good location for all of central Liverpool and Lime Street. We were lucky enough to be upgraded to a junior suite which was great. Huge TV in bedroom, balcony and basic cooking facilities. Bearing in mind what we paid, great VFM. Staff were all lovely.

    2
    « Very disappointing »

    I booked The Richmond wanting to stay somewhere a little bit special for a family weekend in Liverpool. The room rate for 2 nights was £448. We arrived at 9pm, checked in and found our apartment. The room had been set up for 2 people (2 sets of towels, robes, slippers etc) for a party of 3, something that I find annoying as it shows little attention to detail. It was quickly remedied though and the additional towels etc were there on our return from dinner. In the morning however we soon discovered our room was in a bad state of disrepair and cleanliness. Mould in the shower and on the shower attachment, a missing toilet roll holder, mould on the windows, the carpet was dirty and had a hole in it, the fridge was dirty and the walls/wallpaper badly marked. The table was scratched, and marked, a cupboard door fell off and the room had a dark feel to it, not at all like the promo photos used to advertise the hotel. There is NO MIRROR to do hair and make up in. You have to request a mirror!!!! I reported my concerns regarding the room to Reception who did offer to look to see if we could be moved (after being told at a very crowded breakfast the hotel was fully booked), I declined as I didn't want to waste time waiting to see if a room was available and swapping rooms. A 25% discount on the room rate was also offered On checkout and on reflection (and after showing the Reception Manager the photos I had taken) a 50% discount was agreed. I would like to confirm again, we were offered a move which I declined and we did get a discount on our room rate. However the room we were given should have never been let to paying guests, the hotel describes itself as premier and luxury when it is in fact a very tired looking hotel badly in need of renovation. I would though like to thank the Reception Manager for the generous offer of a discount and a complimentary upgrade should I want to book again. It is a very kind gesture...

    3
    « Functional hotel, good location »

    This hotel is in a great location for shopping and sight seeing in Liverpool, and is a 10 minute walk from the main shopping area. We stayed in a ground floor apartment room. The room was a little tired, but clean. The mattress seemed old and it was a bit springy (it was covered with a mattress topper to stop it feeling lumpy), and the pillows were a bit flat and lumpy. One problem with the room was that the sound proofing wasn't very good and we could here noise from other people and doors banging around the hotel. The staff at the hotel were helpful and friendly and were able to give advice about the local area. We didn't eat breakfast at the hotel but went across the road to a cafe called Barley and Beans which did a great breakfast at nearly half the price of the hotel (£13 per person if not booked in advance). Overall, we found the hotel to be fine for a short stay, but overpriced for what it offers.

    2
    « Could be so much better »

    Us and another couple stayed here from Sunday to Tuesday as we were visiting the Terracotta Warriors Exhibition at a nearby museum. We were made to feel very welcome by the reception staff on arrival who then allocated our rooms. Our friends were on the ground floor and we were directed to a room in the basement. The overwhelming smell of disinfectant hit us as we descended the stairs but we pushed on and found our room which was small and dark. There was a small frosted window at ceiling height which made the room feel like a prison. We decided that this wasn't for us and went back to reception and asked to be moved. The staff were excellent and upgraded us to a suite with kitchen and sofa - it even had windows! Upon closer inspection, the room was very tired and had a lot of condensation around the windows meaning the net curtains were soaking and the window frames were covered in wet mold. The room was freezing and although the staff came and checked the air conditioning, which showed 30 degrees, we were still freezing! The whole room needs redecorating and the bathroom was very tired with cracked tiles. There wasn't even a loo brush. The bathroom basin plug got stuck and we asked for someone to come and repair it but nobody came so we were cleaning our teeth in the bath! The shower however was excellent, hot & powerful. We ate in the restaurant on the first night and the service was superb, especially considering a delayed flight had descended on the hotel at around 8pm and everyone had vouchers for food. The waiting/bar staff coped incredibly well and kept smiling throughout - a true testament to the hotel. Breakfast the following morning was good. The following evening, my husband and I were woken at 3am by the fire alarm which lasted a few seconds. We had just gone back to sleep when our phone rang and it was reception asking us to turn our television off as they had received complaints from a neighbouring room. We DID NOT have the television on and were not impressed at being accused of causing a disturbance while we were both asleep. In fact, we were kept awake after this due to doors slamming and people talking loudly outside our own room. The hotel staff should have come to the room and listened at the door before deciding to phone us in the middle of the night, disturbing our sleep yet again! We went to reception in the morning and told them what happened and whilst apologetic and confirming they would look into it, there wasn't really anything they could do. They also confirmed that the fire alarm had been set off by other guests. As we were checking out, they called my husband back and asked if they could do something for us like an upgrade next time we were to visit, which we declined as it is extremely unlikely we will be back in Liverpool any time soon. In summary, the majority of the staff were incredibly helpful and welcoming, the food was good but the whole hotel needs lots of TLC and needs to get rid of their night manager as soon as possible.

    5
    « Lovely Liverpool »

    Double room was lovely and the hotel is in a great location. The Richmond Hotel staff were excellent, Andrea and Kevin provided knowledge about the best spots to visit whilst on our stay. When visiting Liverpool again, we'll be back to the Richmond.

    3
    « 2 Night Stay »

    Heating in the room was not working and was supplemented by 3 electric radiators. Bed was a standard size and was very lumpy, you can get a king size at the premier inn for half the price of these rooms. Floor tiles where coming off in the en-suite Overall an average stay as the benefit of having a lounge and kitchen outweighs the above issues

    5
    « Weekend in Liverpool »

    We stayed 2 nights in an Executive double room with breakfast included. Had a great stay. Rooms were spacious, clean and very comfortable. Milk and bottles of water were replenished in our mini fridge, and was included in the overall price which was a pleasant surprise. Breakfast was good with a variety of choices to suit everyone's taste. Staff were friendly and helpful. Would highly recommend this hotel and we would definitely return.

    5
    « Great Stay »

    Stayed for 2 nights B&B, excellent room very clean with all that was needed Tea & Coffee facilities, with fresh milk in the mini fridge. breakfast was nice with a good selection available. Staff very friendly & helpful, hotel ideally situated for attractions.

    5
    « Few days away »

    This hotel is friendly pretty central in town offers discount parking breakfast is self service not bad rooms very spacious very clean will come back if I'm in town again not badly priced only thing I missed was a bath

  • 3
    « Poor breakfast experience »

    The room was excellent, the staff were ok but our breakfast experience was poor. We arrived for breakfast shortly after 9am to be told that there was a 20 minute wait and to come back later. At this point we expected our room no. or name to be taken and to be called when a table became available, this didn't happen. We left the crowded reception and returned 15 minutes later to find a que of 8 people so we joined it and were eventually seated approx 1 hr after we first arrived for breakfast. At the price we were paying (£119 for 1 night) we expected our tea/coffee & toast to be served to the table but instead we were up and down like yoyo's with the result that our food was cold when we got to eat it. (food warm at point of collection, cold plates in plate warmer). There was only scrambled eggs on offer and a limited selection of fresh fruit. On a positive note the food was very tasty. I Booked through Best Western but had I booked directly with the hotel it would have cost me £177, there is no way our stay was worth £119 let alone £177. I would stay here again but for a lot less money or if our breakfast experience was more relaxing.

    5
    « Excellent Hotel »

    Stayed a few nights to visit a colleague at John Moores University around the corner; good location, clean room, decent food for breakfast and a quick dinner. Reception staff was accommodating. I will stay again if visiting Liverpool.

    5
    « A Memorable Experience »

    Most friendly, helpful, professional staff. Not at all what we were expecting from a city centre hotel. The hotel has character. The rooms are well-appointed. Breakfast was amazing. Liverpool itself is absolutely fabulous. Hotel location in city centre is ideal, within easy walking distance of most amenities. We'll certainly be staying at the Richmond again in the future.

    4
    « Great value & good concierge car parking »

    Paid just £54 for a one night double bed room break. Great location and good service. Great value for money. We used the concierge parking service costing £15 per day. Whilst marginally more than nearby car parks the convenience was well worth the difference. We dropped our car off well before the earliest checking in time (3pm) and didn't pick up until later on the day of departure. Very flexible service. Recommended. Room was satisfactory - decor dated but everything worked. Good powerful shower. Next time would ask for room away from the frontage in hope that it would be quieter outside- we are used to rural location/ quiet. We chose to eat out as great selection of eateries just a short walk away from the hotel. Liverpool is compact with lots to do and see. Made good use of the open top tourist bus service. We could have stayed a few days easily. Plenty to do even if weather is wet. Great museums.

    4
    « Lunch »

    Lovely three course lunch, nice inside the hotel, friendly staff, only a few other people in having what appeared to be afternoon tea. Outside on the street looks a bit run down but don't hold that against the hotel.

    5
    « Great little hotel smack in the centre »

    This hotel is divided into apartments (blocks of 3/4 rooms) so extremely quite. The location couldn't be better for the town and access to the main attractions in Liverpool, train station and bus terminals.

    4
    « Great stay »

    Overnight stay for our girly shopping trip. Room was very clean, warm. Very comfortable nights sleep, the shower was great and lovely fluffy towels. We used the 'handy' mobile phone available in our room to direct us to our restaurant of choice , never seen this before what a great idea. Nice to have a small bottle of semi skinned milk in the room for our tea/coffee. Bottle of prosecco in the fridge too.Lovely buffet breakfast to help yourself to. All staff very friendly and helpful, taxi back to train station booked by hotel staff great service, our taxi came immediately £3.10 to Liverpool lime street.

    5
    « Great stay! »

    After originally booking another hotel in Liverpool, arriving and then checking out in the space of ten minutes (horrible, unclean, etc) this hotel was our saviour!! This hotel is all you could possibly want / need. It is only a 7 minute walk to the city centre. Our room was modern, nicely decorated, clean and spacious. The bathroom was also very nice with big tropical shower. This hotel provides tea, coffee, a carton of milk (not the small pots), bottled water and biscuits! The bed was also really comfy and we had a great nights sleep. I will definitely rebook if I return to Liverpool. Although we didn't have much contact with the staff they were very helpful upon check in and check out. Thank you for saving our weekend!

    5
    « Cosy weekend »

    Stayed in a Junior Suite which was perfect. Well headed, very comfortable bed. Warm bathroom. Kitchen area was spotless. Little balcony with table and chairs (didnt use as it was raining) Staff on reception very friendly. We arranged for them to park our car which i would advise. They meet you outside (as you cant park at the front of the hotel). Whilst you check out they go get the car for you and meet you outside. Great service all round. Only one minor downside was that the room service food wasnt very hot on arrival but it was tasty. Would stay here again.

    5
    « Another Amazing Stay at the Richmond!! »

    Once again an amazing night at the Richmond. The Junior Suite was excellent, the 3 course meal even better, but as always the thing that makes this place so special is the hospitality and service of the friendly staff! On top of this it is extremely good value for money. We will definitely be back!

  • 4
    « One night stay »

    We stayed at this hotel recently. The hotel staff were very friendly and helpful. The room was clean even though it was a lower ground floor room without a window. It was the only twin room that was available.

    5
    « Weekend break »

    I would definitely recommend this hotel, staff lovely and room very comfortable. Large TV, phone in room that you can use and take out for directions and very comfortable bed. Tea and coffee with a small bottle of fresh milk in the fridge and water.

    5
    « Fantastic hotel »

    Had a fantastic stay at The Richmond. The room, breakfast and the staff were wonderful. A special thank you to Pat and Josh who were just great. We enjoyed it so much we have booked a return visit for July. This time for 2 nights so we can see more of wonderful Liverpool. The location is also a plus.

    5
    « Great stay »

    Clean friendly central top notch Junior sweet would defo stay again. Buffet breakfast was fresh with a good variety. room was mega comfortable with everything available with great cleaning staff. 9/10

    5
    « Lovely function room »

    I held a charity awards ceremony in the Richmond's lovely function room I just wanted to say a huge thank you to all the staff! The function room was incredible and the spread was so lovely! All of the students wanted me to pass along their thanks as well, they really enjoyed it and were so excited to be in such a grand hotel. We really are so very grateful and cant thank the staff at the Richmond enough.

    5
    « Great stay »

    Just returned from a two night stay at the Richmond Stayed in room 141 room compact but very cozy indeed big bed really comfy big tv screan lovely bathroom with choice of two shower heads lovely and warm Mini fridge with bottles of water and milk which where refilled each day cleaner in the too days with fresh towels and clean a Round Staff lovely really helpful a big shout out to Kevin for his help in late check out Only thing would be window been so high up couldn't see out unless to stand on chair or open it as they seem to be sealed shut . Only 6 mins to st johns and mathew street with lots of pubs and restratruns around would definitely recommend and return to the Richmond

    5
    « Lovely hotel and great location »

    We stayed here just one night, we had a large double room to fit a cot for our baby and I was surprised how spacious the room was. The decor was excellent with a lovely big comfy bed and gorgeous modern bathroom, we were really impressed! The staff were so helpful, they let us check in early because our room was ready, and when we came to check out the next morning they even allowed us to keep our luggage in their hotel reception room for the rest of the day while we were at the echo arena for a show. They also allowed us to keep our valet parking until the evening after our show too which was really great. We didn't eat here so I can't comment on the food, there's so many restaurants and places to eat within walking distance, with a Wetherspoons just down the road. Location wise, it's a short walk to the main shopping area and about a 15min walk to the echo arena on the docks. The hotel is off the main road up one of the side streets, the only downfall to the hotels location is that it is next door to a homeless centre, which did get noisy in the night, with some people fighting outside. Luckily this didn't last long and seemed to calm down quick and went quiet again. If you require a taxi and you have a pram don't use the hotel cab service, just wander down onto the main road there's so many black cabs which you can flag down! We would definitely recommend this hotel and stay here again.

    1
    « A bad experience... »

    Upon arrival, my initial thoughts were good. Reception staff were efficient and very friendly. Then we went into our suite, that we had paid £200 for. It was freezing to the point that it felt damp. I have never been in such a cold hotel room. Upon complaining, I was advised to switch the heating on and that, because of limitations in what could be done to uprate the hotel heating (so, this is obviously an issue that the hotel is aware of), it would take several hours to warm up, but it would be fine. I really cannot emphasize just how cold the room was. Surely when arriving at a hotel, one's room should be ready? And that means being at a comfortable temperature. An absolute essential part of making a guest feel comfortable... Anyway, we went out for 4 hours. Upon our return, the room was still cold. The staff were great and moved us to another suite. But again freezing cold. We had dinner reservations elsewhere and were running out of time, so had no choice but to accept the room. The duty manager arranged for portable heaters to be placed in the room. It was then that we noticed: No mirror in the living space or bedroom. The only mirror was in the bathroom, which had no power sockets. But there wasn't a hairdryer either, so... A light bulb was missing in the bathroom and another in the bedroom. There were no windows in the bedroom. There was strong musty smell and a lot of evidence of damp in both the bedroom and living space. Again, we had paid £200 for a suite. Upon returning to the hotel, the room was still cold, the heaters had hardly made any impression, but I had to turn them off, just from a safety perspective. We then tried to sleep. I say try, because the sound of cascading water then started at around 2am, intermittently for the whole night. Apparently it was the shower in the room above, but it sounded as the whole ceiling was about to cave in. Horrible, very loud and very unsettling. And then the double bed, or rather the 2 single mattresses on the double bed, decided to part company. If any of this sounds over the top, then just book room 111 and see for yourself. It felt like we were in a carry on film. I would've scored the place zero, but the staff were excellent, especially the manager (Josh I believe?). He gave us a partial refund, which I accepted. But to be honest, I was so tired (having not slept all night), that to argue for a full refund was just too much. We just wanted to get out of there. The problem is not with the staff but, in my view, the lack of support from senior management. If Best Western consider this hotel as one of their "Premier Collection", then they are sadly mistaken.

    5
    « Theatre trip »

    Booked one night stay so we could have a lovely evening and not be worried about getting the last train home. Checked in at 3:30 which was a bit busy but took advantage of the concierge parking as it was raining. Staff very welcoming and helpful. Double room was compact but clean and had everything we needed including a hairdryer which wasn't listed in their website. Bathroom a good size and good water power from the shower, nice smelling products too. The hotel is ideally located for restaurants, bars and the Empire Theatre. The hotel bar doesn't have a vast range but catered to our needs. There was a function on downstairs which seemed really loud in the stairwell but I couldn't hear it once in my room (171) which I was impressed with. Had a great night sleep before going down to breakfast which was hot and cold buffet style (regularly refreshed) and ordered poached eggs which were cooked to perfection. I would certainly stay again and would recommend to others

    5
    « Thank you again »

    For the last 4 years we have stayed at the Richmond on our anniversary, this year was our 20th. We were given a beautiful room with a balcony, 431 and a happy anniversary cake on arrival. Couldn't fault anything, the staff were all lovely and friendly and will definitely be staying again

  • 3
    « Nice but not great »

    Booked balcony suite for partners 40th. Hotel rang me day before to ask arrival time. Said 2pm that's fine. When we got there room wasn't ready so we were asked to go back at 3. Went back at 3 still not ready. 3.50 it was ready. Our room was down in the basement.no windows no balcony. Nothing like the picture they have next to booking site?! The balcony was a tiny bit of decking surrounded by all the hotel rooms. Room 013. Staff on reception were really nice changed us to room 503 upstairs. Much better with real balcony. Air con stuck on 22 was hanging off the wall with wires exposed. Suite was nice but still not a patch on the one advertised. Breakfast nothing special. The infamous scrambled egg that everyone reviews! Bacon and sausages could do with longer cooking. 10 min walk into centre. Car park handy at 15 per night. Unfortunately won't be back.

    4
    « Highly recommend, lovely hotel »

    Booked 1 night, ended up staying 2. Valet parking available for £15 per night. Simply drive to the front of the hotel, pop on your hazard lights (as instructed by the hotel) and simply go to reception and hand over your keys on checking in. There is a tricky one way system, so if you don't know the area and you don't want the hassle (like ourselves) this is well worth it and a great service. Check-in was swift, receptionist really pleasant, friendly and helpful. We booked a standard double with breakfast. Room was beautiful, high ceilings, furnishings and decor, again beautiful. Bathroom spotless, ample towels provided, shower gel, shampoo etc. We did ring ahead to see if there was ironing facilities in the room and was told there was but that wasn't so, however a call to reception and they got house keeping to bring iron and board to the room literally a few mins. We were attending the FA Cup match Liverpool v Anfield, grabbed a drink in the bar whilst reception ordered us a taxi. Drinks relatively cheap. Taxi to Anfield was £8.50 (rush hour + football traffic) any other time its £5 or less. Local taxi firm is Delta. The following day on check out we asked if they had availability and to keep the same room and they did, so we paid for another night. Paid the same price has advertised on their website. It was cheaper booking direct on their website than booking through booking.com, Hotels.com and Trivago. Breakfast was adequate, not the best, I thought it was fine, my partner not so much, he's fussy. There is a menu for certain things the rest is on the buffet which is cooked and then in heat retaining dishes, no overhead heating so the items are just kept warm. Self serve coffee, tea, juices & water. We had room service on one of the nights, sandwich & chips, burger and chips. Quite pricey, restaurant price + tray charge £2.50 would recommend popping out for a snack, plenty fast food and restaurants within a couple of minutes on foot. Matthew Street, nightlife again just round the corner (5mins) and Liverpool One in the opposite direction so if your looking to be on the doorstep to the city centre nightlife, this hotel is perfect. Would definitely book again.

    5
    « Friendly »

    Stayed here for the first time. Lucy on reception was fantastic so helpful nothing was to much trouble. All the staff in the hotel were helpful & polite. Ideally located for the city. Also the valet parking is fantastic. Definitely recommend.

    5
    « Fabulous »

    My partner and I stayed here for 1 night as a treat for my birthday because we had tickets to go to the Echo Arena to watch Little Mix (fabulous concert). The reception staff were very friendly and kindly parked our vehicle for us. When we arrived at our room we find that the staff had kindly put several balloons and banners to wish me happy birthday. n our return in the evening, we had a night cap and again, the staff were lovely. The room was gorgeous, really comfortable bed and pillows. The breakfast was buffet style with a huge variety of cereals, breads, fruit juices, meats, cheese and also a fabulous hot buffet. We will definitely return in the near future. All in all our stay was fabulous.

    5
    « Friendly efficient staff »

    Hotel is well situated within a 5 minute walk of the City Centre and 10 minutes from the Dock area where there are many attractions. The staff were extremely friendly and helpful catering to all our requirements with a smile. Would visit again.

    1
    « Not worth the hassle! »

    Stayed here for one night with my friends for one of their birthdays.. first of all it's on a scruffy street. The hotel is all a bit out dated but trying hard to be modern. Checked in lovely staff, got into our room and it was FREEZING and the ceilings are so high that there is no way one tiny portable heater could of done the job, next a tap broke, then a tile, the sofa bed was like lying on bare springs as we complained they offered us a new room with ?heating' the best room they have.. the room was very big and spacious (2 bed apartment) but the wait of sewers when we walked in was overwhelming, the toilet flush had broke and kept flushing the shower was leaking leaving a mould smell! There was NO windows! This hotel does have it positives but the negatives outweigh the positives by miles. I would never stay here again

    5
    « Lovely hotel & fantastic staff »

    I have recently stayed at the Richmond hotel for my friends birthday. I can honestly say the staff are amazing in this hotel & nothing is too much trouble. A special thanks to Andreea for arranging a birthday plate & card for my friend. The room was lovely & we used the concierge service for £15 which is a brilliant service at a reasonable price & saved us trying to find a carpark space. We had prosecco afternoon tea at the hotel which was also lovely. Would definitely recommend xx

    5
    « Tramway Mansion!! »

    Stayed overnight on Christmas Day What an enormous and gracious building - used to be the headquarters of the Tramways in days gone by It is on an amazing street with other large and interesting buildings Therefore the feeling of space and height is lovely- very wide corridors and in an excellent decorative order Our room was quiet and again well appointed though a mirror would have added to things rather than just the one in the lovely tiled bathroom The breakfast room was enormous and there was plenty of choice ; hot and cold The service was good and very kind and attentive staff

    2
    « Staff Amazing, Hotel Poor »

    One mix up after another despite ensuring when booking that we had shower's not baths, the rooms we were given had baths! This was eventually solved by the lovely receptionist who put us in suites, however on staying in these we wondered whether we had been upgrade as told or down graded, they leave a lot to be desired. First morning breakfast we had no continental menu, it had not been delivered and so it goes on. On the morning of check out the cleaning staff came into the room before we were ready to leave and started cleaning with no concern for us. The front of house of the hotel which all guests see is really lovely and it is a pity this does not continue in the guest rooms. The saving grace of this hotel are the lovely front of house staff who try and solve all the problems with a smile.

    4
    « Convenient location »

    I had someone book this room for a present so I wasn't really sure what to expect. When I got here I was pleasantly surprised. Only a short walk from some nice restaurants and bars and the hotel bar itself was ok for one too. The room itself was clean with a large TV and had no problems with noise. The reason I am not giving it a 5 was the fact the window had some film on it that blocked out the view it made the room feel claustrophobic. Had I have stayed here more than one night and paid a lot for the room I would have marked it down further.

  • 4
    « Lovely hotel with lovely staff »

    We did this through Groupon as a Christmas treat to ourselves. It was £79 bed and breakfast and bottle of prosecco on arrival. There were two couples as friends of ours came also. I made the booking for both of us. Unfortunately, on arrival they couldn't find a booking for our friends. It turned out I had selected the wrong date when booking theirs! I was mortified. Despite the hotel being busy as there was a big wedding on - the staff were extremely understanding and managed to fit them in much to my relief!. Our room was lovely however there was a big damp patch on the wall of our friends room. It didn't bother them though as we were only staying one night. Rooms were clean and modern. Bed was comfy and room was lovely and warm. Location wasn't too bad - 8 minute walk from Moorfields station and 10 minutes into the centre. Breakfast the next day was very busy but the breakfast was nice. Staff again were very polite and friendly. Would definitely stay here again as I think for the money it was excellent value.

    4
    « Good hotel but made amazing by the staff »

    We chose to stay here as part of a theater trip to Liverpool with out 2 children. It was brilliantly situated close to Lime Street station and the Empire Theater. Whilst I don't believe it's considered a family hotel - we were accommodated well as a family in a large 2 bed apartment. The staff were wonderful and considerate - Kevin managed to get us check-in early, which we really appreciated with young ones. We ate in the Brasserie in the evening and our waiter, Todd, was fantastic with us and made us so welcome (even if other guests were 'sniffy' about the presence of our children). The service was excellent all round. The apartment we stayed in could do with a lick of fresh paint and a new coffee table. And a couple of items at breakfast weren't up to scratch on the day (dry bacon and odd un-mixed scrambled egg - sorry), otherwise would have been 10 out of 10 all the way. Thank you for a great stay!!

    4
    « Wedding anniversary »

    Booked in for our anniversary and upgraded to a lovely suite for £25. Check in was easy, a pleasant receptionist gave us all the information we needed and we were pleased with the room. Nice touch with a plate of chocolate/fruit with a message for our anniversary. Hotel is in a great location and we have used it many times before. Breakfast was fine, hot and plentiful in a buffet style. Checkout easy. Would recommend this hotel as it is good value. Well done

    5
    « Excellent Value For Money »

    We stayed at The Richmond in a Junior Suite. I thought it was excellent value for money. It was a spacious room with sitting area, kitchen, large bedroom and bathroom. We even had a terrace with views over Liverpool. We thought for what we got that this was excellent value for money and we would love to return. The customer service and staff were wonderful. It was party season, which meant that the bar and restaurant was closed however room service was in operation. It would have been nice to sit in a lounge with a drink had we got the chance. We didn't have a meal at the hotel because of this, but there are several very good places to eat close by. Breakfast was reasonable, but the quality of some of the ingredients for breakfast was underwhelming and could have been cooked better. It is situated just a short walk from the centre of Liverpool however the surrounding area is a little rough around the edges, but we did not mind. Overall a lovely building (possibly in need of maintenance in places), great staff and excellent value for money

    4
    « It's Party Time »

    We enjoyed an overnight stay at this lovely hotel, combined with our office Christmas Party and a fine time was had by all. The staff are all lovely and friendly, and couldn't do more to help you. The only hiccup was the fact that the room was like a sauna....even after switching off the heating and radiators.....but help was soon at hand and a nice cooling fan was found and supplied which did the trick. The hotel is ideally located for anyone wishing to explore Liverpool, would I recommend it the answer is yes

    5
    « Staff Christmas 'do' and stay »

    My husband and I thoroughly enjoyed our overnight stay at The Richmond in Liverpool. Incredibly attentive staff in reception, at the function we attended and at breakfast the next day. Food was top notch and entertainment was superb. Our room was a junior suite and was tastefully decorated and very comfortable - great value for money, especially with my Best Western card. The Christmas party was excellent value for money and we would definitely recommend it to all our friends. Added bonus that we were able to get money knocked off our car parking too! Excellent job everyone!

    5
    « Brilliant stay »

    My daughter took me here for a Xmas treat! It was brilliant! Much was down to the welcome and ? nothing was too much trouble? attitude of Kevin Cargill, the receptionist on duty at the time. He was welcoming, friendly, cheery and bent over backwards to accommodate our every need! What an absolute star. An invaluable asset to the company. Thank you, Kevin

    5
    « Brillaint Christmas Party Night »

    Second year running and they didn't disappoint 48 staff all inclusive party on Friday 15th and everyone had a lovely time, 3 course meal with Wine and Beer served at your table throughout the meal then bar opens with branded spirits. Good disco then fish and chips towards the end of the night who can ask for more!! Thank you so much to all the staff who made the evening such a lovely night will be back again 2018.

    5
    « Night Away »

    We stayed at the Richmond on a Friday we checked in early a nice touch we thought in the room deal there was a bottle of Proseco which we were promised would be brought up to the room and right on cue within 10 minutes the said bottle had arrived . The staff were very friendly both at check in and in general, the breakfast was plentiful and very nice when we got back to the hotel late in the evening there was a Christmas party in full swing with what we could hear was a very good DJ The room was very comfortable and had a lovely large shower and a large television. All in all a very nice hotel and would certainly stay again

    5
    « Christmas Party Night - AMAZING! »

    We had a party of 9 attend one the hotels all inclusive parties on Saturday evening! We all had a fabulous time, with a Kir Royale reception on arrival, sit down 3 course meal - with Wine and Beer served throughout, then an open bar - with branded spirits, beers, wines! Shots were available at £2 each as well! Really good night, good atmosphere and music! All the different groups were mixing too which was really good to see! Thank you and we will be looking for this again in 2018!

  • 5
    « From the ridiculous to the sublime »

    Last week while in Liverpool I had the misfortune to stay in the Adelphi hotel and wrote a scathing review of the same. Back in Liverpool this week and it could not be more different. The Richmond hotel was a breath of fresh air and paints Liverpool in Technicolor as opposed to the matt grey of last week. From the moment I arrived to leaving it was one of the best hotels I have stayed in on my business travels. Great welcome from reception, brilliant room and good food. I have no hesitation in recommending this hotel to anyone visiting Liverpool.

    4
    « Lovely hotel »

    Really enjoyed our stay at The Richmond, we got an upgrade to a suite which was lovely. Better location than expected, short walk to shops, bars etc Concierge parking only £15 was great. Staff very friendly & helpful. Would recommend & stay again.

    3
    « Afternoon tea »

    We have just got back after having eaten here with a Red letter day gift of champagne afternoon tea. I have given a generous 3* due to my complaint being dealt with so well by Megan the food and drinks manager. We were initially dealt with quickly with our drinks but then it went down hill. The place was empty yet we waited over 30 minutes for our food. We were served 3 small rectangles each if very dry sandwich bread with a thin layer of meat, one with cheese. 2 pigs in blanket (poorly cooked), a Homemade scone each which I have to say were warm and beautiful, a few other mini treats including a mince pie which was also lovely. I couldn't believe how poor the sandwiches were and I hate complaining but I had to say something, especially because I then went onto the red letter days site to discover our friend had paid £50 for what should of been a bit of luxury. Megan came to clear our plates and asked how everything was? She was so lovely and seemed gutted for us, I'm uncomfortable about complaining which I think she could tell. She gave us a bottle of champagne to take away and asked that if we would book again then to ask for her so they can make it up to us. I would be reluctant to do this though. The customer service from the lovely Megan is why my review isn't 1*

    5
    « A Break »

    The Hotel staff was very friendly especially the young boy on the reception, the room was very clear the bed was very convertible the little fridge was very useful food for breakfast was excellent overall a great day and the next late night stay in this hotel thank you and merry Christmas and a great new year xx

    4
    « FEW DAYS BREAK »

    First time stay for us at the Richmond and will definitely stay again.The staff were very helpful and informative,and the room was very nice too,however i did upgrade as a bit of a surprise for my wife to a junior suite which was brilliant.It was not to far from Lime St station which was handy as we had decided to leave the car on this occasion.We didn't eat in the restaraunt for dinner but the breakfast was very nice.The shower was a little weak but otherwise a thoroughly pleasant stay and thanks to all the staff, hope to be back soon.

    4
    « Good location and good value »

    The excellent staff, good location and comfortable rooms would lead me to recommend this hotel, I would stay here again. Breakfast was merely satisfactory but fine for the price. Easy reach of city centre, railway station and waterfront all by foot.

    3
    « Mediocre for the money »

    I travel to Liverpool every month on business and normally stay in either Bridgestreet apartments in liverpool one or posh pads on hanover Street. This trip was short notice and my favs were sold out so I tried this hotel for the first time - I like to be able to cook, and whilst this place has a 'kitchenette' (room 511), it doesn't have any table or chairs, so you eat on your lap in front of an over sized TV. Their website mentions things like fruit and discount for the restaurant - when I asked reception about this they looked at me like I'm crazy and said this wasn't provided! That said, it's clean and well decorated, but nothing special - Liverpool is a great city with loads of quality accommodation and I don't think this cuts it with the big boys.

    5
    « Fantastic Hotel »

    The hotel is in a great location, with just a 5 minute walk to the city centre. Rooms were very spacious. It was a nice touch with the complimentary water and fresh milk in the fridge. Staff were very welcoming and helpful. Would definitely stay again.

    3
    « underwhelming »

    Have stayed at many BW hotels in UK and abroad and belong to BW rewards which I booked the Richmond through. The Richmond is the most underwhelming BW I have stayed in. Had a Saturday and Sunday night in November. Had to ask to change the first room as it only had a skylight, call me old fashioned but for £340 (room only) I do like to have a window to look out of. Close enough to the city centre and Lime Street station (10 min walk). The bar and restaurant were unavailable on the Saturday due to a function. Wasn't bothered about the restaurant but would have like to have a drink. The room a double was small and the furnishings and décor very tired, stained carpet, scratched and stained surfaces on the table / desk tops, the bathroom was ok but again a bit scruffy, some black mould around the edges of the shower etc, no bath.The shower was very good though. There were loads of light switches in the room which didn't do anything! A small fridge in the room with comp water and small milk was handy. Bed was comfy but what with the function downstairs and street noise until the early hours not the best two nights sleep I've had. Staff were friendly and efficient and I got my room changed without a problem. My overall impression was disappointing the Richmond was a lot of money for an average hotel I really don't see how this warrants four stars. I stay in Liverpool a lot and wouldn't go back to the Richmond. Nicer and more reasonable hotels at Albert Dock in my opinion, the big chain hotels beat the Richmond. Even with the cheaper mid week prices I would look else where. I am generally very happy with BW hotels but not impressed with this one.

    2
    « Meh »

    I stayed here for two nights and ended up in the dungeon downstairs. Sadly it was a Friday and Saturday night which meant banging music from the function upstairs. The hotel upstairs looks relatively trendy but as I ended up down below its a place you don't want to be. Sums up Liverpool as a whole.

  • 5
    « Girls trip »

    Such a fabulous hotel, we emailed and asked for an upgrade if available and they really delivered we got a fabulous room. Staff were lovely and friendly. The beds were so comfy. Robes and slippers are a nice touch. There was a funny smell in the room but it didn't hinder our stay and we did notify staff when we left but they apologised we just told them for the next guests. Would definitely stay here again! But for much longer next time!

    5
    « Absolutely brilliant! Would definitely recommend »

    This hotel is one of the nicest I've visited in Liverpool, very nicely decorated and very modern. The rooms are lovely to. It's not even a 10 minute walk to the city centre, with restaurants just around the corner. Thee parking is a two minute walk away with the cost at £8 a day. The staff are fantastic and couldn't do enough for you.

    5
    « Lovely Hotel - Highly recommend it »

    Check in is at 15:00, but we arrived early around 13:00, gave our details, left our bags and they parked our car for us for a charge of £15 which is reasonable considering the cheapest 24-hour car park we could find was £13:50 and a bit of a walk away. Would have been fine in the summer, but not in the middle of winter. Greeted with a warm smile at the check in, having gave our details earlier the process was very quick and within minutes we were directed to our room. The hotel itself is situated about 5-10 minute walk from the main shops, and is very tastefully decorated, extremely welcoming and spotless. The room was a decent size with tv, fridge, hairdryer, kettle, tea and coffee with proper milk in the fridge and also two bottles of water, and like the rest of the hotel, tastefully decorated and extremely clean. The bathroom was also spacious, good sized bath with one of those large round shower heads that direct the water from above. We only stayed the one night B&B, used the bar of the evening which was reasonably priced £8 for bottle and a pint. We paid more than that in some of the pubs in the city centre. The bar is 24 hour service. Had a great sleep, in fact didn't want to get up for breakfast. When we did I was glad as the breakfast was one of the best I've had in a hotel. It was self service but every item was hot and plentiful, and if you wanted something not out all you had to do was ask one of the staff and they would bring it to your table. All the staff were a credit to the hotel, each and everyone of them greeted you with a smile, stopped to have a chat and really made you feel welcome. Checking out was as fast as checking in, and we waited about 5 minutes for our car to be brought to us for our drive home. We could not find any faults with this hotel, we really enjoyed our stay and will be going back in the future. I would recommend this hotel to anyone visiting Liverpool and the area.

    4
    « Excellent Choice »

    We booked this hotel to meet up with friends & weren't disappointed; very well appointed, easy check-in & very comfortable room. We didn't eat in, as we had a lot to do outside the hotel, but as a base it was 1st class - so convenient for getting about the City. The room, & the public areas, were kept clean; the bed very comfortable. We will most likely want to stay here again when the opportunity next arises, which hasn't been our feeling when we have stayed elsewhere in the city.

    3
    « Disappointing Xmas party »

    Had our Xmas party here November 2017,food was awful Turkey was solid in the middle, 1 parsnip,1piece of carrot, and 2roasties, soup was bland I feel for what we paid £55.00 we could have had a better meal elsewhere for less money will not be looking to book again.

    5
    « Fabulous location, great hotel »

    Upgraded to a Suite, fabulous room, very large, could not fault. The hotel is very well located to walk the whole city, 5 mins from bars and restaurants, approx 7 minutes from Albert Docks, excellent facilities. Breakfast super. Staff all good, only slight disappointment was the parking which is expensive. £30.00 for 2 nights which I feel is excessive, it is valet parking, however would have happily parked my own car for half the amount which I feel would be more fair. Otherwise could not fault.

    2
    « Annex rooms »

    Awful small single beds to annex rooms. Terrible matteresses. I think put in there as it was a Wowcher offer. Nice to be home to own bed! Discounted parking, ended up being £20! Please use Governor car park instead at £10 per 24 hours. Instead of their deal they have going with Pepper Street car park

    2
    « Sunday lunch »

    We had a pre booked Sunday lunch here. The service would have made snail pace seem quick. Over 45 mins wait for our starter, which was only soup! Main course was a further 22 minute wait. We didn't bother with dessert for fear of dying before it arrived. I always try to find the positives in everything, the waiting staff were lovely and very apologetic for the wait. The surrounds were very nice, but the waiting spoilt everything. Not somewhere I'd recommend or ever come to again.

    4
    « Spent 2 nights here mid week »

    First impression a lovely hotel reception and public areas quite impressive however once away from these areas the hotel is a little tired. Man on reception very nice and chatty but we couldn't get a word in to say we were Best Western loyalty customers. Our room a standard double on the third floor was very small and quite dark but had a huge bathroom. No mirror in bedroom although there is a mirrored wall in bathroom but no plug for hairdryer( health and safety I assume)I must point out everything was nice and clean. After unpacking we noticed a leaflet saying you could up grade to a balcony or suite for an extra £30 so off down to reception we went saw a lovely lady who showed us a suite on 1st floor although the bedroom area was still small no mirror again she told us they lend out large mirrors if you need one. We decided this room suited us better as there was a proper seating area and a walk in shower ( the previous room was a shower over the bath and only the bed to sit on ) My husband went to repack our clothes whilst I went back to reception to get new key card and change room number when I asked if they wanted to see my loyalty card I was told no extra charge for the upgrade result 2 happy bunnies. Nice clean room again and lovely fresh towels each day. Fresh milk,still and sparkling water in fridge every day. There were a few downsides however the extractor fan didn't work in the bathroom we asked if some one would look at it whilst we were out for the day but don't think anyone did. The bathroom smelt very damp and the tiles in the shower were very worn and stained (athletes foot in waiting) the carpet had come away from the gripper rod between the bedroom and hall area we both tripped several times on this. We did mention these problems on check out and the receptionist made a note so I assume these will now have been rectified. Also although the kitchen area was equipped with pots and pans there was no cutlery we didn't need these as we ate out( the Lebenese resteraunt across the road was very good.) Worth mentioning we would stay again should we ever return to Liverpool as value for money and well placed for sight seeing.

    3
    « Nice enough hotel »

    We had a very large room with a balcony, the bed was huge but very, very soft, getting to the room was difficult as you enter small steep and reasonably narrow staircase. I have a disability so this was quite difficult. Staff were efficient however not particularly friendly.

  • 4
    « Great hotel in a great location »

    Stayed here for 5 nights on room only rate, lovely clean hotel in great location, parked in Qpark on Dale Street, less than 5min walk from the hotel for £8 per night with discount card from hotel. Would highly recommend this hotel!!

    5
    « Will not dissapoint »

    Had my baby shower at the Richmond 12/11/17 can not fault it from booking to the actual event was top standard. So helpful and friendly brilliant prices can not thank them enough and such a beautiful place

    5
    « Review of The Richmond Hotel in Liverpool »

    I live in Canada but came back to Liverpool where I was born. The hotel was brilliant and exceeded my expectations in every way including price. The staff were awesome and I would recommend it to anyone. The water and fresh milk in the fridge were a delightful touch. A huge thank you Jackie

    3
    « BEWARE OF NOT GETTING DEPOSIT BACK »

    The hotel is fine, everythings lovely but when you get there you are made to pay a £50 deposit which you're told you will get back shortly after checkout. We left our room spotless by the way. It is now almost 2 weeks later and several emails later and still no deposit - this would definitely put me off staying here again

    4
    « Booked as a birthday treat for my boyfriend »

    I booked a night's stay in this hotel for my partner and I as his birthday present because we were going to watch our favourite band (Nothing But Thieves) at the o2 academy. I had booked parking but wasn't told in advance what the procedure was so we turned up with no idea where to park and nothing immediately visible to us so we ended up having to park in a loading bay while we checked in. We were offered concierge parking at £15 or parking at a local multi storey for a discounted rate of £8 which we could claim back by requesting a discount ticket on check out. The directions to the multi storey were sketchy at best meaning we parked at the wrong place and ended up having to pay £21. Check in was very busy which is to be expected but what was not expected was the request to hold £50 on my card which would be refunded when we checked out (however it would take a week to go back into my account). I had paid for the room in full when I booked it and at no point was this mentioned. I simply refused to pay it and the receptionist didn't put up much of an argument. The room was lovely, it was absolutely spotless, warm and cosy. After we had been out we came back with some food and decided to watch a bit of T.V to wind down but were called by reception 10 minutes later saying they had received complaints about the TV being too loud and could we turn it down? Of course we did but as it wasn't particularly loud in the first place we couldn't hear it. The walls are very thin and through the night I was woken several times but some very drunk guests on the floor below us shouting and screaming, and by the noise of the street outside. Check out was easy apart from them asking me to settle to £15 concierge bill because the lady the day before hadn't updated our booking to say we had opted for self parking. However it was rectified quickly. All in all a lovely hotel and an enjoyable stay. I would stay here again however I would take ear plugs next time to ensure an uninterrupted sleep. We didn't have many dealings with staff but on the occasions that we did, they were very polite and professional.

    3
    « Basement room, Great location to City Centre »

    A little unorganised at check-in, had me down for 1 night instead of 2 and booked double room, on arrival to the room it was twin had to wait 20 mins for it to be changed. Last minute room £62 per night with breakfast,gets you a basement room, no windows just grills covering 2 top small windows that don't open, saw peoples feet walking passed. Options to upgrade for an extra £30-£40 an night. 1st night Fire alarm goes off for 2 mins then stopped,didn't need to evacuate. Alot of slamming doors&banging on walls throughout the evening. Room service food was ok,but not great. Full English breakfast/continental buffet in the morning,was good but seating area small, at times there was a wait to be seated. 2for £10 cocktails were nice from the bar. Complimentary water,tea & fresh milk, clean bathroom & room. I happened to forget my toothbrush, reception told me I should go to tesco express. 5 min walk to city centre, 8 min walk to Cavern club.Good location for shops & sightseeing. Highlights Liverpool museum & iron statues of the Beatles on the Mersey. Nearest station Moorefields 5mins walk to hotel

    4
    « Great hotel - you wont be disappointed!!! »

    Stayed here with my husband friends a week a go, and loved it. We upgraded to a junior suite which was fab, spotlessly clean with a really comfy bed. The staff were amazing, couldn't do enough. Will definitely be staying here again.

    4
    « Well located »

    We paid £88 pn via Secret Escapes for an Executive room with breakfast, late checkout (12pm) and a bottle of Prosecco. I would've rated a 3* or less had we paid the hotel advertised rate of £140pn with extra for breakfast etc. Pros: staff really friendly and helpful. Hotel well located so it is quiet but 10mins walk to Cavern Club and 15mins walk to Pier Head. Late check out great. Parking at local multi storey discounted from £20 per 24hrs to £8 on checkout. Breakfast open til 10am. Free WiFi. Cons: the modern decor in the reception/bar looks sleazy but that's my personal taste- the white pvc chairs are pretty filthy as this is also used as the breakfast room. The rest of the hotel is a little dated. Our room wasn't too bad, but carpets not fitted well and lots of damaged areas in the bathroom (including shaving sockets hanging hanging off). The fridge never actually got cold, to the point that the fresh milk provided went solid despite being in date and sealed! Breakfast is ok, the usual buffet selection and it's great it's open late but we went down at 9.30 on a weekday and barely anything left. Overall we didn't stay in the hotel much and just used it as a great base for a quick trip. We wanted the convenience of parking, breakfast and location and we got that- if you're someone that is more focused on the room then I'm not sure this would be enough.

    5
    « Friendly and very professional team »

    Stayed just one night and were made to feel most welcome - everyone was so friendly and keen to make sure our short stay was comfortable. Excellent breakfast served in a large relaxing dining room - not rushed and again greeted and made to feel at home. Huge room and comfy bed with all the essentials. Surprised at how quiet it was and consequently sleep well. Would definitely stay again - many thanks!

    5
    « Very good facilities »

    I really enjoyed the comfortable bedroom and its beautiful spacious marbled en-suite bathroom with a bath tub. It really relaxes you after a good walk around the city centre, particularly since my fave spot of city centre, the Merseyside waterfront / Albert dock is a bit further from the hotel. So a nice hot bath, dippin' into the tub was what I looked forward to each nite of my stay. Moreover, the toiletries are perfectly stating that this is not a budget hotel. The hotel also provided the guest with a free mobile phone stationed on the working desk of the room, available & easy to navigate upon check in. This I have found REALLY helpful to be confident in my ways going around the city with data/internet connection available to support GoogleMaps use and free calls to make to local numbers, both landline & mobile. Waitta go Richmond! Breakfast unfortunately was not that good. Served as a buffet, burnt sausages for a supposedly full English breakfast were a turn off. The other selections, like bread & cold breakfast were a bit scattered-ly located further from the main buffet. But the cappuccino and everything else the one-touch coffee machine makes are properly good. All in all, a repeatable experience.

  • 5
    « Wow! »

    What an absolutely gorgeous hotel! I have stayed in a lot of top rated hotels and this is up there with the rest of them! What made it for me was Kerry and Kevin on reception! They are a credit to this hotel and couldn't do enough for us! I booked this break as a surprise for my husband's birthday and they made it extra special. They upgraded us and put balloons and banners in the room a long with a bottle of prosecco which was a lovely surprise. You even get a mobile phone in your room which you can take out with you to get you around Liverpool and also make calls which I think is a fantastic idea. If you are unsure of where to stay in Liverpool (as I was) please don't hesitate to book this hotel! You won't regret it!!!

    5
    « Long term stays »

    I've had the pleasure of staying at the Richmond every week for the past 12 months. Unfortunately my contract came to an end last week, which was my final visit. The hotel conveniently located to the city centre, a 5-10 minute walk and about the same to Lime Street and Moorfields stations. The docks are about 15 min walk away. The hotel itself is excellent, especially the apartment rooms if you're away from home during the week. The apartment rooms are well equipped, with kitchen/dining area, comfortable living room and large TV. Being an old building each room has its own character. Staff are really friendly, making sure you're made to feel welcome. Going to miss them in the coming weeks. They always had time for a chat or to deal with any special requirements when I had additional family members staying. I would thoroughly recommend the Richmond for anyone wanting a long (or short term) stay. If ever I'm back in Liverpool it will be my first choice.

    5
    « The staff make this place »

    Stayed here with my sister for a few nights in the city. Would recommend this hotel to anyone, and need to specifically mention the staff. Nothing was too much trouble, and in particular, Kevin at reception went above and beyond for us; even planning our night out and putting us in touch with people he knew! Already planning my next trip back and will definitely be staying here to see him again - best customer service I've ever experienced, bar none. Lots of love from the Irish girls! X

    4
    « Walking distance to city centre. »

    Very pleasant and helpful staff. Had a very clean spacious room and a lovely afternoon tea. Fresh milk provided in fridge in bedroom which was very welcome. Location of hotel is within walking distance for city centre. Only stayed one night but would definitely stay again.

    5
    « Perfect couple escape »

    This hotel is absolutely BEAUTIFUL. Don't be put off by the exterior because it's just off a main road/opposite what I think are flats? Inside feels like you are stepping into a fairy tale, the staff were perfect and the bar is lovely for a drink and a bite to eat, it was a little pricey but it's in line with other city bars. The room itself was modern, spotless & the complimentary tea, coffee, water and biscuits are provided. We had a slight problem with noise but we just got unlucky with our neighbours, so we went to reception and they moved us no bother. We can't wait to stay again and would always come here if visiting the beautiful city that is Liverpool, thanks to the Richmond!

    4
    « Nice room »

    Our room was very nice and large too, super king size bed was really comfy, decoration in dining room nice and staff very friendly and helpful. The reception staff were also very friendly, and kindly moved us to a room on the third floor rather than the 'below ground level' room.

    4
    « Liverpool one nighter! »

    Searched TA for a suitable hotel for a one night visit to Liverpool. This hotel received good reviews so booked it on the reviews! Not disappointed. Hotel might be slightly off beatin track and hard to find if self navigating , but it really is not far from City Centre. Checkin is friendly and efficient. Rooms/apartments as they call them are good sized with separate large bathroom with powerful in bath warm shower. Breakfast was plentiful and good. I had a bit of an issue during my stay that was efficiently dealt with. This is a very affordable hotel in a quietish area of Liverpool. Will I stay here again..... definitely. Search for a good online price.

    5
    « "Like a palace" »

    From the moment we arrived we were made to feel very welcome and special. The reception team were wonderful; the restaurant team were exceptional as was the fantastic buffet breakfast and our dinner in the evening on the occasions we dined-in. The rooms were perfect and we were lucky to be upgraded to a suite as it was our wedding anniversary and on our arrival we were welcomed with a bottle of champagne and petite fours. The chamber maids were very discreet and were exceptional also. Look forward to our next visit so a big thank you to all at The Richmond.

    5
    « My wedding 14/10/17 »

    I recently got married at the Richmond hotel and I had the most amazing time, I checked in on the Friday with my mum and bridesmaids in the most amazing apartment, I then held my wedding there on the Saturday I could not of asked for a better place to spend my special day. From start to finish he whole day was amazing the staff are exceptional, nothing was to much trouble they made my day perfect from start to finish the food was second to none. If you are thinking of booking a wedding I would highly recommend this hotel

    3
    « bad plumbing »

    Stayed here for three nights, plus points, room fine, water and milk in the fridge, glasses in room. Staff helpful and stored our luggage as had late train home. Bad points, the noisy plumbing woke up thinking someone was having a shower in our room. (My son stayed there recently and he hadn't experienced this). The bed was uncomfortable and squeaked, there was a mattress topper on top of the mattress but the elastic was snapped and you woke up with it moved and in lumps. Would we stay again, maybe in a different room with a better bed, as it was handy for Liverpool Lime Street station.

  • 3
    « Nice Hotel but very poor customer service »

    Hubby and I stayed here last weekend for one night Good price with breakfast and excellent location. Whilst at the hotel the staff were very attentive when The iron tripped the switch and we had no electric and sorted very quickly. Comfy small room but cozy Only down was the sound of a tank like filling with water through the night ? Unfortunately hubby left his shaver charger in the room so we called as soon as we reached home we were told they would check with house keeping and call us back? They never called back and we have now called back 7 times and not once have they called back to date. We have no decided to buy a new one as the hotel have not even bothered to call us back very disappointed given how staff were whilst at the hotel

    5
    « Such lovely staff »

    I visited Liverpool for the night here to do some research, and after a rubbish journey I was greeted by the most lovely receptionist. At breakfast the gentleman serving me was also very polite and made sure I had everything I needed. Top customer service! My room was also very clean, and stocked with water, milk, tea bags etc .. no hair dryer, however luckily I bought my own! I went at a time where there was 2 weddings, however this didn't stop amazing service and customer care. Definitely will come back.

    5
    « Fantastic hotel »

    We stayed here for 1 night whist in Liverpool to see shane filan in concert . I don't know why I had not discovered this hotel before. It was amazing. The staff were all so friendly . Our room was fantastic , so big , bright and spotless, the bathroom was huge and the fact that we had cooking facilities too was brilliant. Even tho we had a front facing room it was very quiet. The bed was huge and very very comfy. We would definitely stay again if we were having a night away in Liverpool.

    3
    « Nice friendly staff »

    We spent two nights at this hotel starting the 6th October. Nice clean bedroom with shower and double bed on the second floor. The usual facilities in the bedroom, bed very comfortable. The milk was fresh with the tea and coffee in the room milk, however the fridge wasn't switched on so the milk was like cheese, check your fridge when you arrive, or you may be disappointed when you want your early morning tea. The hotel staff are wonderfully helpful and friendly and that was everyone we spoke too from Reception, bar and cleaning staff. Well this was Liverpool I wouldn't expect anything less. Breakfast at 10 pound each wasn't the best I've had in a hotel we only had it the Saturday morning and decided to eat else where on the Sunday. Really not worth the money, tinned mushrooms was enough to put me off and cold eggs. The food and drinks in the hotel are very expensive. In the area are plenty of other options for food and drinks. Still it wouldn't put me off staying here again, fantastic location and lovely staff are worth the stay. Just eat and drink elsewhere.

    5
    « Excellent, staff lovely. »

    stay was perfect! From the room allocated and service received by all staff was fabulous! Food was lovely well presented and flexibility in set menu choices suited to my dietary requirements. (Coeliac and diabetic ) Excellent service from all staff on duty from checking in, dinner service, bar service and breakfast next day I would most definitely return and recommend this hotel to friends visiting liverpool. All staff were very friendly offering great service and representing the hotel as well run and professional establishment. Josh Griffiths- Front of House Manager ensured our stay was perfect!

    5
    « Nice Hotel- very central »

    Nice comfortable hotel. Really lovely full English and the staff very very friendly. Only negative was the toilet was directly under the sink as it was a very small Bathroom. Overall great stay and I would recommend it.

    5
    « Fab hotel »

    Fab hotel - not far from anything. The receptionist was fantastic so helpful polite and helped me carry my clothes up to my room while my husband parked the car. The room was luxury, the price was well earnt, I loved this hotel and I would go back again.

    4
    « Reception staff very average and unhappy »

    We booked 2 nights through Expedia with a non refundable rate. We checked our bank account and we were immediately charged. On arrival the receptionist was rushing us through the check in and even though we tried to explain to him that we had already paid he wouldn't listen and would continue to show us the city in the map. We contacted Expedia and they confirmed that we had already paid and that the money charged on arrival will be refunded. We went to reception for the refund and the lady there (who clearly hated her job) didn't even let me finish to explain and interrupted asking for my room number absolutely expressionless proceeded to make the refund. When she finished she looked at us and didn't say anything but the way she looked at us was like saying 'Now what?' So we left feeling unappreciated as customers. Would we recommend it? Maybe. Are we coming back? Maybe not

    4
    « Great Hotel in Perfect Location »

    Good location and walking distance to bars, restaurants. Less than 5 minutes walk to Liverpool museum and St George Hall Room was very good, excellent facilities, tho the mattress was about thin in my bed ... felt like was sleeping on the base.

    4
    « Annual weekend Liverpool football match trip »

    Decent hotel in a great convenient quiet location in the city centre. Advantage of 24 hour bar if you can tolerate the wall covering. Like all Liverpool hotels, the price increases at weekends especially when a big match is on.

  • 4
    « Good value, Clean & Comfortable »

    Stayed here for 3 nights. Walked about 15mins from the Liverpool Lime Street train station to the hotel. Service: reception staff was really friendly and helpful. Checkin was fast. They arranged a taxi to airport as well. Room: very big and spacious with 2 huge tvs; 1 at the pullout sofabed and another in front of the bed. Nice and clean but i found the lighting abit dim. The toilet was quite posh with huge bath towels. Shampoo and shower gel were provided. But the shower area tended to overflow and get the other parts of the floor wet. There's a fridge in the room as well as coffee & tea making items. Location: convenient 5mins walk to the Liverpool One centre. Think it was about 10-15min walk to Albert Docks. There's a Excelsior pub nearby the hotel which is not crowded.

    4
    « Great hotel. Big shout out to Todd B »

    We stayed here for two night last weekend. Arrived Friday at 8pm the receptionist was great who sorted our booking in nothin was too much trouble sorry don't know her name. Rooms were spacious and clean. Restaurant food was average but ok. Breakfast was good although it was very busy but the staff especially Todd B was excellent he continued to give the best service he couldn't sorting out more food as it had run out, very polite lad who is a credit to you. Don't forget these hard working people on the frontline they deserve recognition. Would come back and stay

    5
    « Best hotel yet! »

    My boyfriend had booked this hotel for us for my birthday and he couldn't have done better. The room was absolutely amazing, we had happy birthday messages all over the bed and written in chocolate on a plate (also a birthday card and some quality street chocolates) the bed was comfier than my own, had a large tv, robes and slippers in the wardrobe and an absolutely gorgeous bathroom! Breakfast was amazing, really spoilt for choice with the big buffet and all the staff were so helpful and friendly 24/7. It's right in the centre and about a 5/10 minute walk from Liverpool one and the nightlife. All in all it was definitely one of my favourite trips I've ever been on!

    4
    « Restaurant »

    Thanks to Daniel B for his knowledge of the wine list, and for his great recommendations - both excellent choices. Restaurant staff all very helpful and pleasant, we had great service each night of our stay.

    5
    « Great time »

    We went to the Richmond hotel fora 5 night stay and I must say it was a very nice stay.wehad a great time the room's are very big and comfortable the food is great and the staff are wonderful. All in all a great place to stay 10/10 thanks to all the staff.

    5
    « Hen do »

    Stayed at this hotel for a friend's hen do. The staff were so kind and went above and beyond expectations to ensure we had an enjoyable stay. One of the staff walked a friend down to the restaurant so she didn't have to walk alone. One of our party dropped her phone in the toilet and they went and brought a pack of rice for her to dry out the Phone! Would highly recommend

    5
    « 2 night stay attending a wedding »

    this hotel was quite central to L1 and had no problem with taxi's to get anywhere we wanted with a disabled person it was excellent. The staff were exceptional and went out of their way to make you comfortable and enjoy your stay would definitely go back to this hotel with out question

    5
    « Great »

    I've only been here five minutes the hotel is stunning the staff are super friendly my room is Superb.. Trevor & Daniel at the bar couldn't be more helpful check in was easy & quick I'd recommend this hotel 100%

    4
    « Townhouse, Chester »

    Lovely place to stay, very welcoming and helpful staff. Great location for access to Grosvenor museum, walls, unique rows, amphitheatre and Grosvenor park. Plenty of places to eat and shop, would also recommend a visit to the new Storyhouse theatre & cinema. 2 nights, breakfast was great too, would definitely stay again.!

    5
    « Great hotel, I would recommend it. »

    Lovely large room with a huge TV that looks like a mirror when its off. I had a beautiful bathroom with both a shower and a bath. Mini fridge was really useful and I was given more milk for my tea within minutes when I requested it.Friendly staff and great breakfast. Good location. I would definitely stay again. Lovely hotel.

  • 1
    « Room standards »

    Room was very poor...here is a list of things found in room. Kettle needed descaling.stained towels.dirty nets.mould on wall.dirty glasses.dirty mirror.peeling paint.mould in wardrobe.stained pillow.blood on mattress topper.out of date milk. Very dissapointed.

    5
    « The Townhouse in Chester »

    Exceptional staff, so friendly and helpful. Breakfast was superb and the room very good. We enjoyed our stay and hope to return soon. It is central and near all the attractions and shops. We visited Liverpool on our second day and spent nearly 2 hours on the bus so be aware get the x8 as fewer stops.

    1
    « Only six chips! »

    I ordered fish & chips (£14) from the hotel brasserie. When it came there were only six chips. I said to the waiter that this wasn't enough for a hungry man and his solution was to suggest buying another side order of chips - this rather missed my point of poor value for money for what I had already ordered. The chips were 'hand cut', arranged in a neat pile and tasted nice, but it appears that the chef is using style/presentation as an excuse for saving money. If you're hungry, eat somewhere else. The hotel accommodation was actually clean & comfortable. The girls on reception were very helpful.

    5
    « Afternoon tea »

    Went for afternoon tea with my mother, greeted immediately by pleasant, friendly, well presented staff, room was immaculate, beautiful table setting with proper linen. Was presented with wine straight away, food was brought with excellent presentation, it was fresh with lovely homemade cakes and fresh fruit, lovely selection of sandwiches. Tea and coffee flowed with as much as you wanted. Staff were very attentive to my 82yr old mother and couldn't do enough for her. It was a lovely experience and I would highly recommend the excellent staff, location and excellent service. Will be returning again. I feel 5 stars is not enough, it was excellent and more. Sue Nester

    5
    « Lovely hotel »

    Stayed here for three nights. Staff very helpful and friendly especially reception. We arrived in Liverpool at 8am, check in is 3pm but girl on reception took our luggage. Hotel food was enjoyable the evening we ate here. Great location for shopping. Would stay again

    5
    « Weekend with family »

    2nd visit to this hotel reception and booking staff great had to phone few times to change booking, nothing was a bother. Unhappy with first set of rooms quickly had them changed over.6 breakfast service bit slow more staff required but food lovely.

    3
    « Beautiful Room,noisy 7am wake up! »

    Stayed here bank holiday Monday with my husband. Lovely staff,nicely decorated room and modern beautiful bathroom. Air con worked well. We where woken at 7am by loud knocking and shouting in the room neat door which was really annoying as we'd had a late night-tried to get back to sleep but annoyingly, some builders started some LOUD drilling by the front door-and as we were on the ground floor next to the the hotel front door we could clearly hear the drilling as if it was in the room with us. Breakfast was disappointing-dry chewy Bacon,gristly sausage,dry scrambled egg and cheap bland Beans. Plenty of bread and croissants,yogurts and fruit and fruit juice available-Coffee from the Machine was Bitter and undrinkable. Persistent Waiter with a clipboard asked my husband THREE TIMES for our room number-I don't know if he was very forgetful or had a bad memory when it came to faces....there where only about 6 or 7 of us having Breakfast! I'd stay here again-but on a Room only basis.

    4
    « Very helpful staff »

    Great location within easy reach of restaurants bars and city walls Cassie on reception very helpful and friendly, will definitely stay here again next time we are in Chester , panda mama Chinese restaurant on pepper street was great value for money and well worth a try

    3
    « The richmond »

    On arrival staff were very friendly and helpful even parked my car for me for £15 a night and brought it back when we were ready to leave our room was 351 which was clean and very big the bed wasnt very comfortable very lumpy could hear room above us when they flushed toliet which was a bit annoying also no iron in room which was a bit disappointing when i had some tops that had getting creased while travelling breakfast wasnt anything to write home about very basic food but location excellent not far to walk to the Albert Dock or shopping centre stayed in better for less money

    3
    « Expected more as it is classed as PREMIER »

    Chosen because we like the variety of hotels within Best Western, it's central location and it also has secure concierge parking (£15/night). Had to cancel the first nights stay because of a family funeral but when we got there the whole booking had been cancelled (so don't just phone ask for email/written confirmation of any change). Luckily they were not full. The first room was quite large, nice recently refurbed bathroom but they had not yet got around to decorating the bedroom. The light was out in the door lobby/wardrobe area and the aircon was broken so we moved rooms. This was a smaller room but at least the aircon worked. Bed was comfortable. A nice touch is complementary water in the fridge and fresh milk for tea. Dinner was a disaster as after waiting 45 minutes and then chasing up the main course arrived before the starter. As it was now getting late we skipped that and went straight into the main. The quality of the food was thankfully good. Breakfast first morning was very good with a variety of extra choices to order especially as I enjoy smoked fish for breakfast . The following mornings were a bit chaotic with queues for tables and for the hot breakfast buffet (waiting for food replenishments). The location is superb, not far from Lime Street Station but quietly tucked away from the main drags. The staff are very friendly and helpful and mostly local but something is obviously awry in their kitchen department.

  • 5
    « Beyond impressed! »

    This has been my favourite place I have stayed in Liverpool! Stayed here for one night and it was absolutely fabulous! The room was huge equipped with everything, so modern and very well decorated. Both beds were very comfy also, quite spacious. The breakfast was delivered right on time the next morning to our room for a 2 pound service charge- Ideal!!! Will definitely be back, perfect location!

    2
    « It thinks it's better than it is! »

    Well this was booked for my wife's birthday evening ! Advised the hotel this even..Booked a balcony suite and trust me is wasn't cheap! Got to the hotel the reception was nice enough but the reception team where not informative enough! Got told nothing about the hotel, times of breakfast , bar , evening meal ? Nothing like that though oh well we will see this in the room as normally there's a book or folder !! Errmmmm nope ... nothing like that.. The suite was pretty tied and there are marks on the walls that are pretty horrible looking! The layout is nice for the suite but it's just old ! We are in 463 I think you have to walk up very widey stairway to get to suite and there's no rails to hold on too !! Pretty unsafe and I'm sure not in the interest of health and safety ?? Never mind the carpet on that floor near lift ! It looks like it's too big and there are parts that look lifted ...Anyway back to this expensive suite.they have 2 massive tv's in bedroom and living area! But the 2 tv's where not even tuned to the digital ..i had to do both!! Plus when this was done there were too many channels scrambling .. No good at all The bed is hard and lumpy plus the fact it was a warm evening and the air con doesn't even work !! As about at reception on our way out. Thought it might of been fixed when out at dinner !! But got back and still the same...also on this booking was advised that you get bathrobes in the suite to use and a pillow menu ??? Nothing at all in there, it was like a very last minute job to do the room ! Not good enough for even a 3 star property! It would fail on cleaning pictures attached ! So yeh I won't be using best western luxury hotels again...if this is anything to go by :( the picture outside was our view from the balcony!!

    5
    « Excellent wedding venue !!!!!!!!!!!!!!!!!!!!! »

    We celebrated our wedding here in July 2017 and we have had so many comments as to how much of a fantastic day it was and how the atmosphere was perfect. We have also attended a wedding here in the past and this was the reason for us choosing this venue as we found the staff to be friendly, helpful and really keen to make sure the day runs smoothly. We stayed the evening before and the evening of the wedding at reasonable cost as part of the wedding package. Both our ceremony and reception took place at the venue. The hotel is ideal if you have a number of children attending the wedding as we had 17 and the staff were excellent with the children, my son has autism and the staff catered for his dietary needs throughout the day and night even going to cook him extra food that wasn't on the evening. Emma (wedding co-ordinator) was available to answer all our questions leading up to the wedding and was also visible on the day to ensure the day ran smoothly, the lady on reception was so helpful and really ensured that everything ran smoothly from check in to check out. The venue looked fantastic we hired our own venue dresser (Niccilou Langton FB) but the staff supported in decorating and really ensured everything was perfect. The photographs all need to be taken outside the hotel on the main road as there is no garden which is no different from any of the city centre hotels however if you love the venue you can do as we did and take some time out for the couples photos and go into Liverpool centre with your photographer to catch some great images. The food really is fantastic and the kitchen staff work really hard to cater for all of your requests. Overall we would recommend this venue to anyone wanting to get married in the city centre we found every staff member to go over and above to ensure you have a fabulous day from start to finish.

    5
    « Delicious Food »

    A nice restaurant situated in the BW Richmond Hotel in Liverpool. The food is really good, would recommend the beef burger with applewood cheese, really tasty. Even though there is only a large sky light for natural light it had nice modern feel and the candles at each table help create a nice atmosphere. The staff are really attentive. Thanks for a great service.

    5
    « Mr john dunn »

    Really nice hotel, excellent position easy walk to city centre, river and walls. Limited parking but discount available for nearby NCP. More stairs than usual but nice well fitted rooms and great English or continental breakfast. Would stay again but opt for annex room.

    4
    « Lovely hotel »

    Been here 4 times now. Always get good deals when booking which is great. Stayed over with my boyfriend. Staff are very helpful, beds very comfy! Had a great night sleep. Only things i would fault are... last time we stayed, we were woken up at 3am to an alarm going off. I asked for veggie sausages for breakfast the night before but come breakfast there was none (although it does state on menu that theyre available). And our on this visit rooms TV was not in line with the bed at all, it was too far to the left, more infront of the bathroom. Hotel gives discount when using the Qpark on dale st which is great! Would definatly return.

    1
    « Not recommended for disabilities »

    A very boutique style hotel with lovely decor. A 10 minute walk to the shops although a bit of a up hill hike to get back. When I made the booking I asked for a wheelchair accessible room and bathroom, did say that due to limited mobility a bath would be easier. When we got there we discovered that they had given us a mini apartment but unfortunately we had a set of heavy double doors and two additional doors to get through which were not easy with a wheelchair. The bathroom had a walk in shower which was raised with a high step and fixed glass panal with no grip rails or seat. Luckily with have a portable shower seat which helped but my husband found it very upsetting as he was unable to use the bathroom without help. Did mention it to reception but there was no offer of changing rooms. Found breakfast to be cold and staff spent a lot of the time fussing over how the bread was laid out by the toaster.

    3
    « Central but quiet »

    Used this hotel as a base for a group of 24 staying for 3 nights. Breakfast is simple with cereals, juices and bacon, sausage, hash browns, scrambled eggs and beans as cooked option with some breads and toast and serve your own coffee and tea machine. I had a suite with a kitchen area in a large sitting room with 2 settees, table and chairs and large TV, complimentary coffee and tea and real milk in the fridge! It had a huge bed in a separate room but bathroom had mould and the place smelled damp. Reception and breakfast staff were really friendly and helpful. Quite central with 10 mins walk to the cavern club, 25 mins to the Albert dock and Pier head.

    1
    « I HATE to be "that guy" »

    Okay so my wife and I checked in for a 2 night stay. Like the title says, I hate to be "that guy" the one who leaves a bad review & you sit there thinking 'wow, some people are never happy' ... Let me firstly say that I am very easily pleased, as long as I have a nice bed & a clean space! So no... this is not one of those "some people can't be pleased" reviews. Check in was easy & even though there was a slight mistake (on my behalf) it was dealt with swiftly. Upon entering the room we were greeted with a broken curtain and the sofa bed half out. After looking around the room ... all I can say is WOW .. and not like a 'wow, this is amazing'! More like "wow , where in gods name have we come" there were stains all over the floor,doors and furniture. There was damp all over , huge cracks on the ceiling. It was awful. (Please see pictures) it felt dirt, the bed was uncomfy and lumpy. The only positive about our stay was the friendly staff working in the breakfast area ... oh and our express check out so we could get out of there faster.

    5
    « Our amazing wedding venue »

    We had our wedding at the Richmond in February, from start to finish we could not have asked for more. Emma Crawford our wedding co-ordinator was perfect at keeping in touch answering our million and one questions and genuinely seemed as excited about the big day, as we were. The only thing that nearly stopped us booking, was that it was not 'dog friendly' and we wanted our dog their too. After asking and showing them our dog, Joe the manager agreed that she could attend. This completely was the icing on the cake. The room that I stayed in the evening before with my bridal party was ideal, a two bed apartment with sitting room and 2 bathrooms. This gave us plenty of space to relax and get ready on the day without feeling that the room was busy. We had handed over a lot of wedding decorations that we had made/decorated ourselves. I simply dropped them with Emma and her team the night before and briefly said where I would like them, to which she replied, "no problem," as always. They helped move and carry things to the room when Storm Doris was giving the city a battering outside, even though the hotel was completely full. Their help continued on the day itself also. On the morning of our day, Emma came to speak to us to explain how everything was getting on, telling me when things had arrived and how nice it was all coming together. Not once did I feel stressed about anything as I knew I was in safe hands under her. I even got a little sneak peek, I was far from neurotic about details and let them use their experience to place things for the best around the room and venue. Throughout the day, we had staff checking on us making sure we were happy or needed anything. The change over of rooms was efficient and seamless. Food was gorgeous, I honestly don't think I have anything negative to say about the whole experience, apart form it was over too quickly! Emma and her team are exceptional at what they do and if you have your wedding here, I am sure that you will also feel the same. You know how thankful we are and Ian and myself are just filled with happy memories of our wedding day there. Christine

  • 5
    « excellent service »

    stayed for a conference, room was nice with big comfy bed. Staff were friendly and helpful. Food was also very good, would definitely stay again. Of particulate note was the girl on the front desk who was really lovely, unfortunately I never took her name

    4
    « Fantastic Hotel - . Very disappointing Afternoon Tea - don't bother 1/5 »

    We booked this hotel as we have stayed here before and it has quite a good location. We got a deal from lastminute.com for a 2 night stay in a Balcony Suite (Room Only) for £126! On arrival we were early and so our bags were stored, we payed for concierge parking (£15 per night) so we could get on with our stay. When we went to our room (431) we were very impressed. The suite had a fully equipped kitchen, dining room, small balcony (not a great view but never mind), a huge living room (bigger than mine at home) with 3 sofas and a large plasma screen tv. The bathroom was again huge with a bath 2 sinks but the small shower was a disappointment. The bedroom was a good size and had 2 twin beds put together with a topper on to make a large bed and another large TV. The wardrobe was on the small side and if you were here for more than a couple of days you might struggle. The room was supposed to have complimentary fruit but there wasn't any - think you have to ring up for it. I had emailed prior to the stay to ask for skimmed milk but the milk provided was semi-skimmed, the 'upgraded' hospitality tray didn't really seem upgraded to me, especially for 4 star hotel. The room had everything you need for a comfortable stay - there wasn't an iron but I called reception and one was brought up within minutes. We had purchased the sparkling afternoon tea (from Groupon not the hotel direct) and I had emailed the hotel with dietary requirements. I don't think this was passed on as we were asked again. When the afternoon tea arrived I have to say I was a bit shocked at the presentation. There was 1 cheese, 1 ham and 1 hummus sandwich. The cheese was all over the plate and the sandwiches looked they had been chucked together. They were not into fingers which is usual for afternoon tea and the white bread felt a bit stale so I didn't bother eating it. The scones were OK but didn't look or taste homemade. The cake selection was the same and again I'm not convinced it was all homemade. My husband had never had afternoon tea and it was an anniversary treat, he was left feeling hungry and disappointed. Another family were having afternoon tea just after us and they complained about the lack of sandwiches and variety and they were brought more. I have had afternoon tea at several Liverpool hotels and have paid full price and did not mind at all as it was worth it. Had I paid £50 for this I would have definitely been asking for a refund! It shouldn't matter whether it was a Groupon offer or full price the standard should be the same - as it was when I had afternoon tea at the Hilton where I have paid full price and had groupon vouchers and the tea was exactly the same! Would I stay at the hotel again - yes definitely! Would I eat there - no!

    5
    « Value for money »

    My husband & I have stopped here before. We took advantage of the valet parking which at £15 we thought was excellent value for money in a city center & for the convenience. We booked through Secret Escapes the deal was excellent value with a bottle of prosecco included, my favourite. only one little quibble would have preferred a flute to drink it in. The rooms are modern with lovely decor, breakfast was delicious love the coffee machine & that's not my usual tipple I usually prefer a tea. Reception were exceptionally helpful with some excellent recommendations for the city center. We would recommend a stay here.

    5
    « A fabulous experience »

    Stayed for my husband's 60th birthday belated celebration. Staff were excellent, suite was lovely with fresh milk and bottled water provided, comfortable bed and everything we needed for a brilliant stay. Breakfast was delicious and we would recommend the hotel. Well appointed for all the city sites, taxi's are relatively cheap but actually nowhere is that far to walk. Liverpool's a really great city too.

    3
    « Time Warp »

    What a beautiful building! Looks newly renovated and decorated, but sadly it was a bit of a blast from the past. The staff were on the whole very helpful but finer details needed attention and indeed we were assured on departure that our comments would be looked into. Our room was unfortunately in the basement - with a very high obscured window at road level. I'm afraid it was rather noisy - cars and seagulls! The meal was very good - but only 4 things to choose from.

    3
    « Room very noisy with water flushing through the pipes all day and night »

    I stayed at the 4star Richmond hotel rooms look lovely king size bed lovely bathrooms some of the lights where abit iffy but lovely hotel gets in bed I kept hearing flushing water going through pipes all night and day if your a light sleeper room 132 not for you apart from that breakfast was lovely vegetarian amazing and the meat one looks hearty towels lovely massive wrap around you :-) I asked the receptionist if there was any other rooms she said no at the moment never had complaint about room before and she was abit rude apart from that hotel lovely :-)

    5
    « Great time »

    Lovely hotel, clean and comfortable. Kerry on reservations very helpful. Reception staff during the night ( Lucy and jake) very friendly and accommodating. Breakfast was lovely. Very friendly atmosphere would definitely return and recommend .

    4
    « Excellent Stay »

    Fast check-in, very pleasant reception staff, concierge parking, lovely spacious room on the 4th floor, great shower, free Wi-Fi, large TV, air-con, fresh milk in the fridge, nice toiletries - what not to like!

    5
    « Brilliant hotel »

    We had a one night stay on a Monday. We were upgraded to a balcony suite because it was my birthday. I was even delivered a hand written birthday card and cakes from the hotel staff. I was delightfully gobsmacked. Fabulous staff, brilliant location and exquisite hotel. Liverpool is such a fascinating city and the people are so chilled and friendly. ..we will definately return and definitely stay at The Richmond again. Thank you for a top birthday.

    4
    « Will return »

    Will return as all staff so friendly and Kerry on reception , great location, amazing breakfasts if you love a full English .... but will defo request NOT to stop in room 43 ground floor again, although the room was clean , comfy , AC worked , good size for a twin room ... the noise of water running through the pipes every morning from around 5am off the above Floors WC's flushing and showers water running was to loud for me , but I will return for sure

  • 5
    « Fantastic hotel, excellent staff, will come again »

    From booking to checking out the staff were excellent - they couldn't have made the break any more special - I booked the night away to celebrate my partners birthday - when we entered the room there was a plate of chocolate cakes with a chocolate piped message saying happy birthday. Fantastic breakfast also.

    5
    « 2 night stay »

    We checked in to the 2 bed apartment. It's actually bigger than it looks on photos. Beautiful, comfortable. Lots of storage and hanging space . Fantastic location. We also managed to get access to private parking but you must do this directly through the hotel and is quite limited. We did not use the bar and went out for breakfast each day, having said that the apartment had a fully equipped kitchen. Definitely would stay here again if returning to Chester

    5
    « Lovely hotel, pleasant staff, enjoyable stay »

    Stayed overnight recently. We were early for check in so the hotel looked after our bags whilst we went around Liverpool, meeting up with friends for food/drinks. All the staff we met were very pleasant and helpful. Room was decent for what we needed. Plenty to choose from buffet breakfast. Certainly value for money.

    3
    « On the edge... »

    The room is pleasant enough, the public rooms are also pleasant. Some attention to detail in the cleaning of the room and ensure has been over looked. We used the bar once; I had a pint of larger that didn't taste or smell how I expected it too, it was also merkey. I told the bar lady and she said she'd look into it.... and carried on cleaning?? So I left my stale larger and we went out. Based on that decided not to eat or drink anything else in the hotel. If you are not careful you will slip into the same groove as so many best western hotels.

    3
    « Nice room ...but not ready at our arrival... »

    Deception when we arrive at the hotel... our room was not ready at 3pm... and they ask for a check out at 11:00 very surprisingly...Quite expensive for a less than 20 hour rental!,,, The location is good. Close to the docks and to shopping and dining!

    3
    « 3 night stay »

    We stayed for 3 nights at this hotel to attend the The Open golf. Staff were very friendly, welcoming and helpful. Our room on the fourth floor was 'compact' but had the amenities we needed. The room was also quite warm even with the air-con on. The restaurant was ok although its menu was a bit limited. The decor of the place was a very odd mix of styles! The restaurant/ lounge was quite dark and unimpressive, with very little atmosphere. However, it seemed quite a convenient place to stay for the town and stations .

    5
    « Lovely hotel in a great location for everything »

    Room was very large and spacious on a split level. Clean tidy and modern with all the amenities you would expect! Breakfast room was very busy but we were sat down within a couple of minutes. Buffet style and very tasty.

    4
    « Great Weekend in Liverpool »

    Good hotel in excellent location, very friendly and welcoming staff particularly in Reception. We were lucky to get an upgrade to one of the apartments on the 3 rd floor. Very well appointed and spacious room. Bar staff also very good, will recommend and definitely return on our next visit to great city of Liverpool.

    5
    « Yet another fab stay!!! »

    Stayed here on a trip away with my mum for her birthday. Stayed here before with my partner and we loved it and it was the same this time too. Brilliant location, Lovely hotel, great breakfast and the staff were very helpful and friendly. They even upgraded our room as it was my mums birthday and sent housekeeping back up there to separate the bed into twins even though we said it didnt matter. The couldn't do enough for you. Definitely recommend this place to stay.

    5
    « First time in Liverpool »

    This was my friends and myselfs first visit to the fabulous city, the hotel was ideally situated, staff extremely friendly and helpful which really enhanced our enjoyment of the short break. We will certainly return and will stay in The Richmond again,as well as recommending it to others

  • 5
    « Richmond hotel Hatton gardens Liverpool »

    Service excellant on arrival at reception the greeting exceptional very welcoming we had a long journey so was ready for a drink in the bar and same friendly greeting in the bar. Our room was clean and spacious for two bed very comfy. The location is good 10 min walk to all amenities,we had breakfast at the hotel the food was hot and plenty, we certainly will return and recommend this Hotel.

    1
    « Very Poor Quality! »

    We stayed 2 nights here in one of the suites. It had 2 bedrooms, 2 bathrooms, a living area and a full kitchen. We choose this as there were 3 of us in our group and we wanted to be able to make some of our own meals instead of paying to eat out during our trip. We were surprised that essentially it was like one big open plan room, apart from the bathrooms which had doors, there were no other doors separating the bedrooms from the living area or kitchen. Just two very large archways. So no privacy or separation. There was no light in the living area, just some exposed wires where we guessed was where there might have been a light once, so it was very dark. The only 'windows' in the whole suite were in the bedrooms, but they were completely locked shut and had some opaque film over them. We could not see outside at all and the natural light coming in was very limited. We are not normally claustrophobic but we did feel that way in this suite. The kitchen stove had the knobs missing so we couldn't turn it on. A couple of staff came up to help us, they managed to turn it on but could not get it to heat up at all. There was no microwave. All the food we had brought to cook had to be thrown away. There was a nasty brown stain in the middle of the sheet on one of the beds. The staff said they would let housekeeping know. It was never changed. We just had to take the sheets off when we went to bed. The towel warmer did not work. One of the bathroom sinks was loose and cracked. The floor tiles in one of the bathrooms had no grout and were totally loose and cracked. The remotes were missing for the televisions. Staff had to come up and fix and get them working. The tvs are wall mounted and the speakers are in the back of the tvs, which means you have to crank the sound up to hear them. Our neighbours were clearly doing the same thing as we could hear their TV all night. We had to turn the air vent/hood over the stove full blast when we went to sleep to create some white noise to drown it out. The floor was dirty - our socks were black from walking around. There were 'spitballs' all over one of the walls. We reported all of this to the staff throughout our stay. They were all very nice and apologetic but did nothing to fix it. There was no way they didn't know what a state the place was in. When we checked out we were charged full price, but they waived the parking fee as a goodwill gesture. We do not recommend this place. Especially suite #291.

    5
    « Business Trip »

    From Michelle, who dealt with the initial enquiry, to Andrew on Reception and the staff in the breakfast room the following morning, EVERYTHING was superb. Nothing was too much trouble ... the poached eggs were excellent!

    4
    « Business stay »

    Staff very obliging, helpful, cheerful, although a bit of a distance from Docks shopping and bars - pleasant stay. Good disabled parking available. Evening Meal Menu value for money. Would consider a return visit.

    5
    « Comfortable, spacious hotel »

    Well located, very spacious hotel, we had a suite that was perfectly equipped with everything needed to make your stay comfortable. The staff were very helpfully and really pleasant. The hotel was very clean with several complimentary extras.

    5
    « Fantastic »

    Fantastic hotel great staff, room was lovely would definitely stay again even on departure staff couldn't do enough to help , had lunch here which was great and the strawberry daiquiri s was to die for :)

    5
    « 1 night stay at the Richmond »

    had a 1 night stay here last week; met at reception by Kerry & Josh, he was busy on phone so Kerry booked us in and directed us to our room. it was a large apartment, full kitchen, dining and living area. the fridge already had milk & bottled water plus usual tea/coffee supplied. The bathroom and bedroom were spotless with clean towels already on the heated rail, bedroom and living area had large flat screen t.v 's made to look like framed mirrors (looks better than described). 4 large windows looking out over the city, but also very quiet outside---remember to close all curtains as sunlight beams onto bedroom and woke me up. we went for breakfast about 09.00 and it was busy but not packed, cereals, different types of fruit juices and a full hot buffet to serve yourself as much as you wanted !! large pot of tea for me and my partner went to the latte machine and made her own coffee. The staff were clearing/cleaning tables as soon as people left so it looked perfect all the time. Upon checking out of the hotel, Kerry on reception explained that we were entitled to a reduced parking charge at the local Q-park (£24 per day) so she gave us a voucher and we only paid £8. All in all, an excellent location,room, excellent staff and we were well looked after.....will return here and we have already put it on facebook for our friends to see the pictures that we took there so they can look at phoning and booking a weekend away from the kids.

    5
    « Afternoon tea »

    We visited for afternoon tea I booked a table for a surprise afternoon for my mums birthday and it was great, the staff made sure her friends were out of sight before she arrived and once in the venue they were brought over to her. The sandwiches and cakes were great and the prosecco too! The staff were fantastic nothing was too much trouble for them they really made my mum feel special and are a credit to this hotel. Will book again for another girlie afternoon, thank you Richmond Hotel staff

    5
    « Prom »

    The Neston Prom last night was amazing. The staff were the friendliest and most helpful I have ever witnessed in the industry. Steven and Coby especially, went beyond to ensure that the guests were catered too. My first time to the hotel and would definitely return.

    5
    « Events staff »

    It was a really great function to go to! The decor and food was great. In particular I was impressed with the staff who were very helpful, friendly and accommodating, particularly Steve and Codie. I would definitely come again!

  • 5
    « Lovely stay »

    We had a lovely couple of nights at this hotel. Staff amazing. Couldn't do enough for us, very helpful & pleasant. Room was lovely & clean. Bottled water & milk in the mini bar on arrival. Bar/restaurant so nice and relaxing.

    5
    « Fantastic visit »

    We have never visited the hotel before but seen the afternoon tea offer on group on and decided to see what it was about, i would of paid double the amount for the service we received. Karen looked after us and made us feel like royalty, a true asset to your company and we will definitely be back again soon.

    3
    « Somewhere to crash ? »

    This was once a beautiful building and it's looks like it may be getting some TLC inside? There was a nice smell of fresh paint on our floor and it was nice and bright. The bar area was relaxing enough. We booked a room for £50 and, it had some problems. The curtain and rail fell on my head - literally. We were told that had happened elsewhere. Big heavy curtains on flimsy tracks. Luckily the rail was light - so no harm done. The grout in the shower was dirty and there was a badly cracked floor time with sharp edges in the bathroom. The shower itself was nice and hot. I imagine the room could be cold in the winter with single glazed sash window, but that is just speculation. Outside, it sounded more like being at the beach with several noisy seagulls liking the roof on an adjacent building. The entrance just outside our room smelled like pee. It was being attended to when we got there and these things do happen. Possibly the air-con and it was better the next day Inside the room didn't smell. Having said all that, it is a nice hotel and I would give it another go. The TV was a fair size, towels were large and actual fresh milk in the fridge! The staff we encountered were all pleasant and professional. One last point, there was a good discount at the Q-Park very near by.

    4
    « Short city break »

    We went here for 3 nights for my partners 30th. We booked via last minute.com and it was a secret hotel. We were not disappointed. The room was spacious and had everything that we needed. The concierge service was good and helped us find places to go etc. There's no iron in the room, but they will deliver one to your room if you need one. The bar area is stylish and a good choice of drinks. Would stay again

    5
    « Our 2 anniversary »

    Firstly we meet the wonderful kerry on reception who was a breath of fresh air and did more than enough to make us feel comfortable and relaxed , even offering us a free drink as our room wasn't ready. After finishing our drinks we were seen by Andrew who also made us feel welcome and gave us complimentary breakfast due to use celebrating our anniversary .during the evening we decided to stop in for dinner and during our dinner which to mention was mouth watering , we were given a free cocktail to enjoy the remaining time of our annervairsary. Finally I could only highly recommend this hotel and the balcony suite. The hotel staff treat u like royalty and make u feel so special. Will 100% be returning fantastic just fantastic .

    4
    « Quiet but Convenient Location »

    It was hard to believe we were less than a 10 minute walk to Mathew Street and the hustle and bustle of the city centre. Albert Dock is just a little further at about a 20 minute walk. Due to a misunderstanding over a cancelled booking we were upgraded to a suite in compensation. It was at the back of the hotel and very peaceful. The kitchen contained all the essentials if you wanted to cook but we didn't. Room service brought our delicious English breakfast each morning and they didn't forget one item we'd ordered which is pretty much a first where room service is concerned in most hotels. If you have time go in the lift to the top of the Radio City tower which is near the hotel. The views of the city and as far as the Lake District are stunning. The £5 charge is well worth it.

    5
    « Weekend with the family »

    Whats not to like about Liverpool its always got something on either for a night out or a break with the kids. The Richmond was a great choice as far as the rooms and food goes although one of our rooms didn't have a fan so it was quite stuffy. The staff were great and the food was surprisingly good the only drawback was it was a bit far from the centre for one of our party who had a disability

    4
    « Lovely afternoon tea »

    I went with friends for afternoon tea today and the food was great, a glass of prosecco, a lovely selection of sandwiches and cakes together with unlimited tea and coffee. The surroundings were very pleasant and the service from our waiter Zak Lennon was extremely good and he was very friendly and helpful, he is a credit to the restaurant. I would definitely go back.

    5
    « Hen Party »

    Stayed here over the weekend with quite a large group of girls for a hen party. Although our rooms were not ready when we arrived we were given a great welcome and sat in the bar and had the craic with the bar staff until rooms were ready. All staff were very kind and friendly especially Coby who went over and beyond to ensure all of us were having a great time and that we always had a drink in our hand. Would definitely recommend this hotel for anyone to stay

    5
    « Hen Party »

    Attended a hen party this weekend. WOW!!!! From our arrival at the hotel, to the drinks reception, party itself. Everything was simply wonderful. The staff were so helpful and attentive. Drinks were fabulous and the food was just lovely. We could not have been more happy with our accommodation. Our room, which was Apartment 3 room 1, was very large, comfortable, gorgeous bathroom and lovely comfy bed. Breakfast in the morning was excellent value and very welcome after all the Prosecco we got through. A big thumbs up from me and would definitely recommend to anyone looking for a venue for a hen/stag party or any other kind of special event.

  • 5
    « Excellent hotel in a great location »

    Booked in for 2 nights via our Best Western Account. The hotel room was quiet and in good decor, very clean. Real milk in the fridge for a great cup of tea. Breakfast was buffet style, good selection and breakfast staff were very helpful and polite. When we arrived with car parked outside on double yellows, Andrew the Reception Manager came out and took in our bags. He directed me where to park for the two days (approx 150 yrds away) at Q park and advised that he would issue me with car park discount ticket when we check out. 48hrs secure parking cost me £16 (normally £40). Hotel in great position for short walk into the city. Will definitely book Richmond when next stay in Liverpool.

    5
    « Would stay again without a doubt »

    Great welcome and room service. Powerful shower and very comfortable bed. 5 minutes to town, Liverpool 1. Etc but noted in price. Breakfast was ok and late checkout a bonus. Just to note if you do get voucher parking leave by 12 or you will be charged the full £20, not reduced rate of £8.

    4
    « Enjoyable stay »

    We were given an Experience day for Christmas, The Beatles Story and a 3 course meal with a bottle of wine at The Richmond Hotel. Well decided to book to stay overnight at the RIchmond Hotel too. Didn't know what to expect, but we were really glad we had booker! From the moment we arrived the service was excellent. The valet parking worked really well! We checked in, really easy. Our room, on the 1st floor was really nice. We went into the bar for a drink and were greeted by Karen, who, although said she had not been working at the hotel for very long, was very friendly, making us feel very welcome. When we went into the restaurant for our pre-booked meal, Karen greeted us and made us both feel very special! We were served by Gemma who was also very pleasant and friendly. The food was really good too, and we didn't feel rushed. We had a drink later too. The whole experience was excellent. Thank you Richmond Hotel, hopefully we will be back.

    4
    « Girls weekend »

    Hotel is very nice. Seriously lacking in staff on reception on busy Saturday afternoon. Room was lovely, clean & comfortable. Bar was nice food was very good. Walking distance to centre. Would definitely stay again.

    4
    « The staff went out of their way to make our stay enjoyable »

    We were a party of 16 and from when we first booked until we left the staff went out of their way to ensure everything went to plan. Upon departure we had a tight timescale to return to the hotel and get to the station but as promised the staff were outside with our luggage and helped to load it into the taxi. The hotel is well located within 10-15 mins easy walking distance of Lime St station and the City shopping. A taxi from hotel to the Arena was about £3.50. We had been allocated a selection of rooms, including a huge 2 bedroom apartment and the newly decorated twin rooms in the basement. Rooms were clean and comfortable. There was a good supply of hot water to the showers. There were a reasonable selection of breakfast items on the buffet with freshly cooked eggs available on request.

    4
    « Very nice but a few minor issues »

    Great first impressions, entrance and reception staff good, took car and parked it for me. The room was ok but bed linen had a few marks, some red in colour, towels also not 100% clean, massive shower over bath but it never really got hot. White paint flicks over bathroom door and in many other places. Other minor issues such as ceiling light fitting poorly fitted. Massive TV, wardrobe, etc all ok. Now the best bits, staff were great especially Ronan and Keely, both were excellent and are worth their weight in gold. Breakfast was very good and even though both tea/coffee machines had no water in them the staff made us a pot of tea instead with big smiles and lots of friendly chat. Great expectations but slightly under delivered.

    5
    « Did not disappoint-Wow! »

    I stayed here with my mum and sister on a Friday night. Upon entering the hotel you are met with fabulous decor, check in was quick and staff were very friendly. We arrived an hour early and the room was ready which was a bonus. The room was excellent, we had a double room with the extra bed on the pull out sofa. We loved the red velvet curtains and the the flat screen T.V.s were in phot frames-it's the little touches that make all the difference. Breakfast the next morning was a breakfast buffet with a cooked breakfast, toast, yoghurt, fruits, cereal and pastries. This was an excellent base in which to explore Liverpool, will definitely return. Thank you :-)

    4
    « Nice place to stay »

    Was left in a bit of a quandary after a missed flight and using an app, I booked at the Richmond for an overnight. My experience is of very friendly staff, nice clean room and a pleasant restaurant for an evening meal and the sumptuous breakfast. A hotel I hope to return back to for a longer stay

    1
    « Not a 4* And maintenance, staffing and health & safety issues »

    We stayed at this hotel last weekend for our tenth wedding anniversary and there were a catalogue of issues that I feel I should raise. Starting with before we even arrived at the hotel. I had noted on our booking that it was our tenth wedding anniversary that day. I had read some previous reviews on Trip Advisor stating that the hotel had made a real effort on previous guest's anniversaries, offering complimentary prosecco and free room upgrades. But not wanting to pre-empt special treatment I had already booked a Jr Suite so was looking forward to our stay. As we were driving into Liverpool I called ahead to find out about parking. Nobody picked up, I tried twice. This seemed like a minor thing at the time but it became clear that a hotel reception that was unable to answer the phone was only the start of the issue. On arrival at the hotel (2.30pm) there was a large queue at check in. Not unusual I thought as most people check in to hotels at 2pm. However, most hotels ensure there is adequate staffing to deal with the volume of guests on a busy Friday afternoon during half-term. Two reception staff was clearly not enough. After half an hour, we finally got checked in only to find that our room wasn't even ready (which seemed to be what every guest checking in was being told) so we left our bags in reception and our car parked outside on double yellows for the concierge to park (he also seemed pretty busy and could have done with some help). We went to enjoy some time in Liverpool and returned to the hotel at 5pm. Plenty of time we thought to have a relaxing time in our room and get ready for our evening. However on returning to reception to pick up our room key we were met with yet another queue of people. We got our key and were asked to pay for our room then (which seemed a little odd at the time, as I've never had to pay at check in before but I did it) we asked if our bags had been put in our room (they hadn't) and we had to queue again for the lift as one of the lifts was out of order. We got to our room, started to unpack and get ready and I noticed there were no bathrobes (something I'd expect would be standard in a four star hotel when I'd booked a Jr Suite). I called reception, no answer. I called housekeeping, no answer. I called conceierge, no answer. I called reception again and got through. They said bathrobes would be sent up. As we waited for the bathrobes to arrive we started to notice that having a fully fitted kitchen at the bottom of our bed did feel a bit odd and not the romantic Jr Suite experience we would have expected. The fridge was also making a loud buzzing noise. My husband suggested we maybe see if there was another room available. I called reception again, asked if we could move rooms. The receptionist said they were very busy but she would see what she could do and would call me straight back. Ten mins later and still no callback. So I called reception, no answer. I think I called a further 3 times before giving up and going down. Using the stairs as the lift was just not worth waiting for. Reception was still busy, the staff stressed. I explained the issue, that it was our ten year anniversary, we were here for a romantic, special trip etc and that as the fridge was buzzing and could we please have a room without a kitchen in it. The receptionist explained that all rooms of that standard have fridges and kitchens in them. They should really be called apartments and not Jr Suites then. I said ok then can we just have a standard room. So she and her colleague searched the computer and said the room next door was free. I took it and we moved next door. I noted that the hotel was very hectic, and seemed understaffed. Still, at no point were we offered any kind acknowledgement that it was a special trip for us. I got back up to our original room and we moved next door, the bathrobes still hadn't arrived by the way! Our new room was more than acceptable. What I will say is that the hotel room décor is lovely, the rooms are clean, the bathrooms well-appointed and very large. It does all seem to clash slightly with the décor in the communal areas, which is not in keeping with the rooms. Housekeeping knocked with milk???!! I think this must have been meant for another room but it gave me a chance to ask for our missing bathrobes. By this point it was after 6pm, we were feeling pretty stressed and grumpy ourselves by then (a bit like the reception staff) so we got ready and went out. The two places I had booked for us that evening (Chaophraya Thai Restaurant and Panoramic 34 who will both be getting glowing reviews) could not have been more accommodating and made us feel really special on our anniversary. We returned to the hotel at midnight and decided to get a drink at the bar. While we were being served the fire alarms went off. The barman continued to serve us without flinching and when we asked he explained ?oh it happens all the time, usually someone smoking when they shouldn't in their room?. That night, the fire alarms went off about another 4-5 times. Had we not have received the earlier response from the barman, we would have been unsure whether to evacuate the hotel and I do hope there were no young families staying with you that night. We didn't get much sleep. Then in the early morning, as guests above us started using their toilets and showers, there was a loud knocking sound in our bathroom. I guess a fault with the plumbing or bad soundproofing. We checked out, yet another queue. I explained I needed a partial refund after downgrading our room. The receptionist started to suggest a 20% discount but I'd already checked the room prices online and asked for the full refund taking our booking back down to the price advertised on the website (£85 for a standard double plus our parking.) I shouldn't have even have had to negotiate! I explained we hadn't had the best of stays but rather than go on about it and waste yet more time so I asked for an email address instead to send my feedback. Looking at reviews on TA today it does look like we weren't the only ones to have a bad stay this weekend! So to summarise, I would not describe this hotel a 4* standard at all, it is barely even 3*. It is understaffed, has staff who are clearly overworked, it has maintenance and health and safety issues. The customer service is 0. It was full of stag and hen dos. Which to be honest didn't really bother us, but that is not how the hotel website portrays it. It is marketed as a 4* luxury hotel and that is not the experience we got. We didn't have the special time we had hoped at the hotel. But thanks to the excellent hospitality we received elsewhere in the city and the fact that we weren't going to let a bad hotel get us down, we did have a lovely time in Liverpool.

    2
    « Over priced, £70 to sleep on a sofa bed!! »

    When you pay £70 for one night you expect to sleep in a bed & not on a pull out. Only 1 lift working, corridor smelt of cigarettes. Check in states 3pm friends room wasn't ready till gone 4pm. Can I think of anything positive...good shower & check out not till 11am. Very disappointed

  • 3
    « Not a 4* Hotel. »

    I guess I've been spoilt by all the hotels and B&Bs I've stayed in recently through Booking.com. They've always come up trumps to give great deals on short stays. For a Half-Term treat, I decided to take my daughters to stay in Liverpool because we really like the city. I booked an apartment at the Richmond for me and my teenage daughters. On the plus side, the reception staff are trying hard to make everyone feel welcome, but what is apparent is that they are constantly trying to patch up obvious flaws in the running of this hotel. Here are some : The room wasn't ready to check in to at 3pm. When finally got into to the room, it was stifling. The the air-con wasn't working. Half the lights in the bedroom didn't work either, making it dingy and hard to see. I asked in reception if someone could take a look at the air-con control to see if they could get it working. They assured me they'd send someone from maintenance up or offer to swap my room. I'm not a complainer by nature and didn't want to swap rooms as it seemed like it would be a simple thing to sort out. Nobody appeared. I had a hunch that they wouldn't. The 'z' bed set up for one of my daughters was the hardest and least comfortable 'z' bed we've ever used. On the second day, nobody from housekeeping turned up to make the beds or check on anything until after 6pm. It's as if they are running on skeleton staff, who can only manage by cutting corners. I wouldn't have written such a bad review had we not been woken up 4 times in the night by the fire alarm going off between midnight and 6am. We came away to rest and catch up with sleep in a nice hotel, not get out of bed at least twice, assuming we were to evacuate. Apparently someone was having several sneaky cigarettes in their room and waking up the guests in the process. I wonder how hard it could have been to locate the guest using the fire alarm system since the hotel is supposed to be non-smoking. It's a shame I feel this way as the room itself was nice ( despite the unbearable heat) and the fridge was well stocked with water and fresh milk, as was the complementary tea and coffee. The staff were friendly too. I just don't think this hotel should be classified as 4 star.

    5
    « Pity about the fire alarms !!!!!! »

    Just arrived home from our stay at the Richmond , lovely hotel great staff and amenities but unfortunately not had a great deal of sleep , after a lovely day yesterday seeing the sights of Liverpool we needed a comfortable nights sleep shame this did not happen fire alarms went off from 12.00 till 5.00 on 5 different occasions we were told it was other guests smoking in the rooms , the staff were very apologetic however surely they would be able to tell which rooms this was happening in and put a stop to it , as in this day and age surely it would show on the fire board !!!!!my husband ended up going for a walk at 5.30 in the morning as we couldn't get back to sleep , unfortunately I was unable to join him as I am recovering from a major operation and we booked this particular hotel as thought it would help my recovery as I need to rest , would appreciate some kind of refund as we could have chosen a cheaper hotel but this one looked lovely so thought we'd splash out a bit .

    5
    « Great stay »

    Only here for one night and booked the two bedroom apartment. Very large rooms that were very clean, up to date with a full kitchen. The appliances worked great and wonderful added amenities once in the room. It had two full size bathrooms that were very spacious with one having a walk in shower and the other a full size soaking tub. The bar downstairs offered plenty of choices for drinks and food dry reasonably priced. They staff were friendly and very helpful. Hotel parking is available for £15 per day. Would definitely book this property anytime and will book again in the future.

    3
    « Room for improvement »

    We booked a two night stay over the Bank Holiday weekend for 6 people (3 rooms). When we arrived we were very impressed with the look and feel of the hotel, we checked in with ease and went off to find our rooms. Upon entering our rooms we found it to be clean and were happy on first impressions. Unfortunately we did have things that let it down quite considerably in regards to the amount of money we paid for two nights - the air-con did not work and neither did our shower (had to use a shower in my friends room). I reported both these matters to the young ladies on reception on the Friday evening who advised that they would get someone to look at this for us. We left the room about midday on Saturday (after having a bath as shower still not working) and I spoke to reception again and they advised that they didn't want to interrupt us and that they would get someone to look at it today and deliver a fan to our room. We returned later that evening to no fan, no air-con and a broken shower. Shame as otherwise the bar staff were extremely friendly (nice cocktails) and the stay in Liverpool was fantastic, just a shame that these things let it down.

    5
    « Fabulous visit »

    Firstly, it took 2 mins between arriving, checking in and getting to our which was great as we were all tired from our travels. Secondly, the room was brilliantly spacious and in a great location. Lastly, thanks to Trev! He is a credit to the Richmond. He helped us with out bags after checking in and asked if the bar do any good cocktails he said " well if I'm making them there not good there absolutely amazing". To be fair to him they were! He also recommended great bars and kept us laughing all night. Overall the Richmond was a great stay and I would highly recommend it.

    2
    « 3 day break :-/ »

    Over 3 nights we have been in four different apartments. Room 161, room 182, room 473 and now room 012. As well as checking into a room that hadn't been cleaned when we checked out of our room we left our bags in 'secure storage' which staff hadn't locked properly and as a result my handbag with all possessions such as passports, Samsung tablets, bank cards etc was stolen...had to get the police involved and now being investigated. Absolutely devastated :-(

    5
    « very nice hotel »

    we stayed for one night,and it was great,staff very friendly,and helpfull,room was very clean and comfortable,we had a good nights sleep,(mind you we had a few drinks before we hit the pillows)breakfast was good,nice bright and airy room.good location,easy to walk to all the main points,yes will stay again

    4
    « Excellent »

    Greeted by friendly helpful reception staff. Lovely room big very comfortable bed excellent bathroom, nice touch with the birthday cake thanks to the staff who made it. Very handy location for city centre we will definitely go back again good value for money.

    1
    « Bad »

    Really bad sleep slept in room 073 the pipes for the water the road noise also the fire alarm went off at 1am with no explanation nice place and a real shame echoed what 072 experienced as well other than that the rooms are lovely and the breakfast was ok

    3
    « Mixed review »

    We are proud scousers but moved to Spain 20 years ago and came home for my granddaughters wedding in a different hotel. As we checked in Emma ( who was fabulous ) upgraded us to a suite, lovely, it was on the ground floor and (we did nt realise next to the bar) very spacious with a lovely bathroom and large comfortable bed, actually it was 2 singles pushed together with a big thick mattress topper, no complaints. We had a living area with big windows and really good well equipped kitchen. The sofas were a bit grotty but did nt bother us. All the staff were friendly and for the first few days we got the room cleaned and fresh towels and toiletries unfortunately the last 2 days our housekeeper seemed to disappear and we no longer had the room cleaned or fresh towels but in all fairness after I complained it was rectified to my satisfaction. As happy as I was to be upgraded we soon found out being next to the bar was nt the best room to have and we found it very noisy and I could have happily strangled the Scottish piper that attended one of the weddings. We made the best of it though and didn't ask for a room change, I'm sure they would have if we d have asked, didn't seem worth it we were out a lot! A nice touch was a delicious bottle of prosecco in our room for our wedding anniversary. Thank you to the hotel for a nice stay.

  • 5
    « Sue Elletson »

    Would just like to say what fantastic,friendly and attentive staff all throughout the hotel. They were all so professional and nothing was too much for any requests. Would alway recommend the hotel. The rooms were very clean and fresh. The corridors were newly painted, the furniture was gorgeous. The restaurant was excellent as was the food

    5
    « For a great time in Liverpool »

    The Richmond is a wonderful hotel. Initially, when we left Lime Street and went hunting, we thought it was going to be further off the beaten track than we had hoped. We were mistaken, as the hotel road leads onto Dale Street which leads onto.....well....everywhere. There is little famous in the centre one cannot get to with a lovely short stroll from the river to the Cavern and the cool tea houses/cafes we had researched. The hotel is on Hatton Garden, which is quiet and it is a lovely stay with friendly welcoming staff (did you expect anything else in this friendly, welcoming city?) All in all, a wonderful stay. Hotel, city, the lot.....the museums, cafes, music history tours, the Mersey and it's ferry... fab!!

    5
    « Great place »

    Stayed here for two nights in April 2017. Rooms really spacious and clean room. Very friendly and helpful staff. Very worth staying here if visiting Liverpool. This hotel was faultless. The only issue I had was a noisy neighbour which i eventually complained about at 4 am. Reception staff very apologetic and couldn't do enough to sort it out. Thank you for a great stay

    3
    « Room 31 disappointing »

    The pros - good bathroom, adequate kitchenette with microwave, toaster, kettle, fridge, china, glassware, cutlery and utensils, comfy bed, two wall mounted flatscreen TVs, plenty of sockets, bath robes The cons - in the basement so only has a ceiling height frosted glass window, tv over desk so no mirror, no table to eat at (unlike website photos), bathroom absolutely freezing so remember your slippers, parking a bit of a walk, on both days of our stay room not cleaned until 5pm (not useful when you have been out sightseeing all day and just want to relax before getting ready for dinner). Tip - phone hotel to book and to make sure you get the quality of room you think you are booking. We didn't use the restaurant or bar so cannot comment on these. Reception staff friendly and helpful.

    3
    « Disappointing »

    Arrived this aft having booked a balcony room. Given a basement room with access to a quadrangle area littered in pigeon poo and feathers. Got a change of room to find a balcony littered in pigeon poo and in desperate need of a clean. Bathroom smells damp and funky. Walls marked and need of a paint. Carpets stained. Mattress dodgy. This is not what we expected for the price we paid. TV reception bloody awful. Can only watch BBC channels. What the hell! Will not be returning and having paid up front feel utterly cheated. Do not come here, there are better and cheaper hotels.

    5
    « Welcome to Liverpool »

    The apartment was spacious with a tv in lounge and bedroom. Kitchen was well laid out with plenty of tea, coffee and milk etc The food in the restaurant was first rate, scrumptious. The staff were friendly and attentive. There was a function on so there was a wait for dinner which we were advised of. We were given a glass of wine each because of the wait. We've waited a lot longer in some restaurants. Ordered room service for breakfast. It arrived on time and piping hot. The reception staff were very helpful. There was no rail by the bath to assist getting out after showering. That would have been helful.

    4
    « Very nice afternoon tea. »

    This is a nice place for afternoon tea which we had, didn't stay here but I can recommend the staff, cleanliness and location which were as should be expected. The staff were friendly, polite and attentive. If this runs through the hotel which I'm sure it must then don't hesitate.

    5
    « Amazing hotel »

    If im honest, i was a bit hesitant regarding staying at this hotel as it was part of the best western chain, i previously had really bad experience. However this hotel from the start were really helpful as i asked for extras to be added to the room as was for valentines day which the staff did without complaint. When we got in the room we thought we were in a pent house suite because the room we got was nicely decorated and i would highly recommend this hotel. Its perfect location its about a 5 to 10 minute walk from liverpool lime street. The only problem i had was that there was roadworks getting done the next morning which started really early so was a bit noisy but the hotel cannot help that. I would 100% stay here again

    5
    « Excellent hotel! Couldn't have been better! »

    We had a weekend at the Richmond for my sisters hen do and the hotel and staff were absolutely fantastic!! From the planning stages though until the end of the weekend the hotel staff went to every effort to make sure our weekend was amazing! Big shout out to Amelia and Amanda in the reservations team for helping me plan so many exciting things. We were so impressed with our room and the decorations for afternoon tea! It was way more than we had expected. The premiere apartment balcony suite we were in was perfect as well and really made the hen!! It gave us so much space for everyone and was even more luxurious than we'd imagined. The food was yet another thing that was fantastic! The buffet in our apartment on the Saturday night was exceptional and the service from all staff mirrored this. We knew that whilst we were staying at the hotel there were lots of other hen do's there as well but we honestly wouldn't have known because the rooms were lovely and quiet and we felt like we had such an amazing service from staff! This has to be the best hotel in Liverpool! A 5* service and one I'd recommend to anyone! Thank you again! Xxx

    5
    « A memorable and personal experience »

    My sister booked a block of apartments/rooms at the Richmond for my hen do. From the moment she booked, the staff were helpful and accommodating for everything she needed. They went out of their way to help her with the planning, discuss options for keeping things in budget, and even had some complimentary prosecco ready for us when we arrived! The staff at the reception and in the bar were really friendly and often checked in to see how the hen do was going. It was lovely that they were so interested in helping make my hen do as memorable as possible! Thank you so much to everyone at the Richmond - I'd highly recommend!!

  • 4
    « Nice hotel good location »

    Stayed here for one night . Central location , quite nice decor .room clean and well decorated . Lovely bathroom , fridge and large TV. Breakfast adequate lots of choice . We didn't eat there in the evening but loads of restaurants nearby .

    5
    « Perfect central location »

    Lovely place. V friendly and helpful staff. Being a big tea drinker I was impressed that they provide a bottle of milk in the fridge rather than the pointless little milk pods that run out way too quickly. Plenty of coffee, tea and sugar sachets supplied, hot chocolate and water provided also. The room was lovely and the kitchen was a nice extra. The bed was impressively comfortable also.Walking distance of everything in the city centre. Would definitely return. Only one bit of feedback, when we arrived we couldn't see anything saying BW or Best Western so an adjustment to the sign would be good.

    2
    « A very mixed experience »

    I stayed here for one night whilst in town on business. Let's start with the good bits... All of the staff I met were very friendly and helpful, the hotel looks modern and trendy, the fresh milk in the mini bar fridge was a nice surprise (I'm assuming it was free but there was no info in the room to confirm this) and the bed was comfy. Sadly whilst the bed was comfy I didn't get a wink of sleep as the room I was in was the noisiest room in the history of the world ever (room 052 - if you're offered that room say no!). A busy road is about 2 metres from the room and traffic was speeding up it all night (my particular fav was the 2 road sweepers at 6am) Also every time anyone in a nearby room flushed the loo or had a shower it sounded like builders were throwing rubble down one of those shoots they have on building sites. There was also a distinct lack of normal sized in the bathroom and only a couple of hand towels that were the same size as the bath mat. I'm guessing that's the only size towel they do as, when I asked for a proper towel I was given another hand towel. I probably would have given the hotel 4 stars had I actually got some sleep but as I consider sleep a deal breaker for a good rating I can't possibly give more than 2

    5
    « Wonderful Weekend at The Richmond »

    We booked to go to Liverpool for the Crystal Palace V Liverpool Match. arrived at The Richmond on Friday 21st April in the afternoon. 4 Girls 2 double rooms , we were offered an upgrade to a suite for an amazing deal and werent disappointed . Beautiful large suite on 1st floor . The staff were friendly , efficient and went the whole 9 yards. Spotlessly clean Suite with flat screen TVs in lounge and bedrooms .Fully equipped kitchen, everything we could need or want . 2 bathrooms , bath robes the list goes on. excellent local knowledge, cab firms , eateries and shopping.. We managed to burn baquettes for breakfast on Saturday morning , fire alarms going , smoke alarms worked well, and staff were immediately alerted , their safety policies obviously worked really well, Once they knew we were safe they laughed with us , turned alarms off and left. . We left reluctantly on Monday 24th, after a great win by Crystal Palace , the Liverpudlians took the win very well . Agreat end to an amazing weekend at the lovely Richmond , Do yourselves a favour , go and stay at the Richmond , you wont regret it .Cant wait to return.

    4
    « One night not enough »

    We stayed for one night and fully enjoyed our stay, wish it could have been longer. Very clean and modern beds comfy, great bathroom good food(breakfast could have been warmer) All the staff we dealt with were friendly and welcoming especially Kelsey thanks for the great service you gave us could not have been kinder. Would definitely stay again if we were in Liverpool.

    5
    « A fabulous stay! »

    Arrived at the Richmond at 11am (rooms available from 3pm) and was warmly greeted by Amelia (I hope that's her name!) on reception. We were checked in, given information about the hotel and given a map of the local area. Amelia showed us where the hotel was in relation to any attractions we wished to visit and also recommended a few eating places too. She was SO warm and friendly and set the pattern for EVERY member of staff that we met. We used the Concierge parking which was £15 from arrival to departure. Our room was lovely, quite large with plenty of storage/hanging space. Our bed/pillows were very comfortable and we had a great nights sleep. There's air conditioning which is managed in room. The bathroom was immaculate and was fitted with a shower over bath. Bath towels were huge! We had a mini fridge in the room which housed milk for tea/coffee making and complimentary bottled water. On checking in we were asked for what purpose our visit was; my husband informed Amelia it was my birthday...once we had got to our room I was surprised and impressed to find I'd been left a gorgeous cake and handwritten note wishing me a happy birthday; a lovely, thoughtful touch. We had drinks in the Bar that evening. It was quite busy but there's lots of seating; booths and tables The barman was really friendly and welcoming. A fun atmosphere. The Richmond is in a good location just minutes to walk to both Castle Street and Albert Dock area where there are lots of eating places. The famous Cavern Club is just a short walk away as is the City Centre with its huge range of shops. Breakfast at the Richmond was fab! Kelsey greeted us and showed us to our table. Breakfast is self service; the food offered was cooked perfectly and tasted delicious. Kelsey was on hand if needed; she is a little star, a credit to the Richmond. A happy face and friendly chatter gives your day a great start, so thank you! As you can tell, we had a great stay at the Richmond, our first visit to Liverpool but hopefully not our last.

    5
    « Family Trip »

    We stayed 7 nights at the Richmond Hotel during the Easter holidays. The hotel was great and the staff were very helpful and couldn't have done more for us.Comfortable rooms and a great breakfast. I would recommend this hotel to anyone. Located in central Liverpool, it is just a few minutes walk to the centre. I am looking forward to staying there again next year.

    4
    « Night's tale »

    I had booked the room in December 2016 having got tickets for the Phil as a birthday gift for my wife and I thought a leisurely stop over would take the hassle out of travelling! My only concern was the car park, this was near the hotel and the hotel offered valet parking for £15 or a reduction in the price if you parked the car yourself! In the end we settled for this and only paid £7.50 for 24 hour parking!! Had a great night listening to John Rutter and a comfy stay in a large bed with breakfast included in the price!

    5
    « The Best Western Richmond Hotel, Liverpool. »

    Just stayed for 5 days at The Richmond Hotel, Hatton Garden, Liverpool. Lovely clean hotel. Staff very helpful. It was a lovely touch having fresh milk in our fridge every day instead of those awful UHT sachets. Also the hairdryer was good to use unlike those attached to the curly cord on the wall. The hotel is only 8 mins walk from the centre of Liverpool's bus station and Lime Street station. All in all this hotel is in a good location for a stay in Liverpool.

    4
    « Comfortable hotel, great quiet location close to the City Centre with friendly staff »

    This is the third time I have stayed at the Richmond Hotel over Grand National Weekend and the staff could not be more helpful. This time I was staying for 5 days and when I checked in I was given a suite which was greatly appreciated. The hotel is situated on a quiet road very close to the Moorfields Train Station and also well within walking distance of the city centre shops, bars and restaurants. The bar and restaurant staff were very accommodating too ... no matter what time of day or night it was.

  • 5
    « Beautiful hotel »

    We stayed in this hotel with our 3 month old daughter, room was clean spacious and just perfect for a small family, breakfast was delicious, staff were helpful and most importantly there were lifts and everywhere in the hotel was accessible with a pram, highly recommend, and will definetly be staying again

    4
    « Good Hotel »

    Went there with a friend for a match day weekend, the hotel looks nice as it's an old renovated building with high ceilings and spacious rooms which I do like. The rooms are clean and the staff is very helpful however you do sense that something is missing. In a way it just lacks a bit of character even though the hotel has a good back story. There isn't anything really to fault clean, good location, nice staff, etc...except maybe sound travels through the rooms even though I wasn't too bothered yet there isn't anything to impress either.

    5
    « I liked the hotel.. »

    I was on a business trip. I liked the hotel, located in the city center, walking distance to the downtown. Rooms are very clean. Their staff are very nice and friendly. Emma from the reception was very nice and helpful. I liked the hotel, I will go back again.

    1
    « Dont come here if you value sleep »

    Ill give the richmond credit where its due. The staff and facilities could not have been better, lovely hotel. HOWEVER, the room doors automatically lock behind you but i found that the doors would not lock unless you SLAMMED them incredibly hard. Due to this i was woken up countless times during the night/morning whenever any nearby rooms opened/closed their doors. I booked this hotel as a relaxing getaway for my boyfriend and i but by the end of our 3 day stay i felt more sleep deprived and cranky than i do at the end of a 40 hour working week. Also on the first morning i was woken up in a panic by the fire alarm going off and jumped out of bed hastily, however on the 2nd morning the same alarm went off at the same time and it became apparent it wasnt a fire alarm but an actual alarm to wake guests up which is COMPLETELY out of order. Have never known any other hotels to force their guests awake early in the morning. If not for the sleep deprivation i wouldve rated the hotel as 5 stars however it put a massive dampener on our stay and would not come here again.

    5
    « Flawless »

    It's a beautiful building and the staff were great. I would like to thank Trevor especially for going out of his way and making my daughters 5th birthday special by letting her create her own cocktail and even treating her to a dance! Brilliant experience and we will be back.

    3
    « Just OK »

    Visited with colleagues Room spacious and bath shower nice Bed was 2 singles pushed together, but not secured. Old beds hence a large mattress topper. Not the best night sleep Dirty net curtain and mildew on old window frames Large flat screen TV The restaurant was OK and my steak was nice On checking out, need to double check your bill. They messed up my colleague and my bill Still found out that they also charged us for breakfast, which was included in price Don't think I will be back

    3
    « Disappointed »

    Best thing about this room was the large bathroom and the large tv,the rest of the room needs attention to detail and updating,broken hook on back of bathroom door,luggage stand loose bolt,bathroom tap missing retaining nut,very little drawer space so if you stay ask not to be given room 272. Hotel also lacking a quiet lounge, If the weather is bad the only place to relax is your room or the bar/restaurant,on the up side the staff are very helpful and friendly.they advised me to have my electronic key reset every time I returned to the room to save coming up and down.

    5
    « Christmas Party »

    Had a fab time at the Christmas Party night 25.11.16 disco was great Food was really nice soup for starter and turkey for main meal never ate my dessert as was too stuffed Excellent value for money Staff were lovely

    4
    « Great location...friendly staff...cold room?? »

    The hotel was a 20 minute taxi ride from the airport ( £16) the location of the hotel was excellent...it was right in the heart of everything and everywhere was in walking distance??and the hotel is situated down a side road away from heavy traffic and noise??the staff in the hotel were very friendly and helpful...the hotel suite was very spacious and clean and had 2 massive 50" tvs! The room had 3 plug in heater on when we arrived and without them the room would have been freezing!??the bar in the hotel is very poor...if you are going at the weekend expect it to be full as there is no separate function room for parties and there was parties in it all weekend and we couldn't relax and have a drink??Tip: if you want to eat out in the city at the weekend make sure to reserve a table or you will not get one! I found out the hard way??

    5
    « Excellent! »

    Weekend trip to Liverpool. Liked location, just out of busy town but within easy walking distance of everything we wanted to do...Docks, both Cathedrals, main shopping centre, Museums etc. Rooms were excellent. Kitchen area (top notch!), dining area, two settees, spacious bathroom and very very comfortable bed. Warm, quiet, clean, friendly staff and modern feel. We parked on the secure Q park round the corner. Safe, clean parking and got 50% discount with a card given to us by hotel. I would stop there again. Loved it.

  • 4
    « Birthday celebrations »

    Visited as two couples to celebrate friends 50th on arrival one room was not ready a little disappointing, but they parked our car for us which is fab for £15. Checking in was very smooth and helpful only observation really would be to inform guests of the restaurant being closed on the Saturday night due to a xmas party we were not informed of this but think they should have let us know at check it. Room was nice, furnished royally as velvet and blue, very clean and complimentary water and fresh milk for tea and coffee which was nice. Breakfast help yourself all hot and fresh. A little bit of mix up at check out as tried to charge us for x2 cars we arrived in one and for x7 breakfasts there were only x 4 of us . Very Christmassy too lovely decorations. Some guests were very noisy one morning at 4.30 am, but then you are in a hotel. Friends bathroom was massive with bath and shower. See pics below.

    5
    « Anniversary Weekend. »

    Me and my husband stayed here for our anniversary. The hotel was beautiful. The staff were outstanding and so friendly. We had bed and breakfast, there was plenty of variety for breakfast. The room we stayed in was spacious and lovely and clean. I was very pleased with the price we paid. It was definetly value for money. I would stay there again.

    1
    « Awful just Awful service »

    Stayed here Nov 25th and was advised beforehand that the restaurant and bar was not available sue to Xmas functions I was upgraded to a suite which was the only good thing to happen at my stay Room service was not available between 7 and 930 due to functions despite me being told room service would be available all the time. At 620 I phoned for got food and at 645 received a phone call saying they had lost the order saying only sandwiches available. I managed to negotiate hot food but after being told I would have to wait at least 30 minutes to purchase potatos and boil them!! T do on what happens next TV remote control didn't work and room service menu not in room. They insisted it was and it eventually transpired there was no menu and they had to replace remote. I suffered a splitting migraine and I enquired where I could purchase pain killers. Shortly after I was asked if I was going out tonight and I said I wouldn't be ordering room service and enquiring about pain killers if I was well!! A complete farce and I haven't even slept a night yet and I have made the fatal mistake of paying up front at check in. To be continued

    4
    « An excellent short stay »

    The Hotel is situated in a very good location very near all Liverpool's main attractions most of which are in easy walking distance. The Hotel itself depicts a fine example of the cities architectural past and is tastefully and traditionally decorated to a very high standard. The rooms albeit quite small are immaculately clean, comfortable and have all the requisites one would expect from a four-star hotel. Accommodated for a short break on a bed and breakfast basis we found the staff and management to be very friendly and knowledgeable who set and assured very high standards. The Bar and Brasserie were also tastefully decorated and furnished although apart from the buffet breakfast we did not dine in the Hotel. All in all a very comfortable stay.

    2
    « Bar and restaurant closures »

    hotel was in an excellent location, walking distance to shops etc. Room was clean and comfortable. Very disappointed with Restaurant and Bar being closed for a private party. How can they say it is a 4 star restaurant without a restaurant or bar??? They told us as we checked out that they had been serving drinks free of charge in the rooms - however, on check out this is too late to order anything!!! emailed manager on our return home and he didn't even have the decency to reply!! very disappointed

    5
    « Perfect! »

    We had a fantastic stay here. Wonderfully friendly staff, scrupulously clean and I loved the huge shower head above the bath (photo really doesn't do it justice, it's about the size of a side plate ) The TV in our room which was concealed behind a mirror stopped working and we were moved to another room which was equally clean and comfortable but even bigger than our first room. High ceilings add to the majestic feel. Only ten minutes walk to the city centre and located on a very quiet street we had a very restful night here. Highly recommend.

    5
    « A perfect stay »

    Based in Liverpool city centre , sits the Richmond , with a truly beautiful entrance , you are automatically drawn the grandeur of the building , with architecture of such a high calibre you could be in central London , not to take any attention away from Liverpool and its beauty , a carpeted rise of steps brings you to a spotless lobby area , with impressive marble features , polished brass and a sense of warmth , reception is situated to the right of the lift , a modern area , a tall well decorated Christmas tree automatically draws the eye , the reception team are faultless , friendly , highly efficient, and professional, without any fakery, these people seem to genuinely enjoy their work , check in literally took minutes , nice little touches really make you feel a guest , being offered a map of the city , I thought was a really nice gesture. Valet parking was arranged within minutes , with paper work sorted we alighted to our room. Our room(433) , situated on the fourth floor was again of a high standard , ceiling to floor , spotlessly clean, equipped with all you could need for a stay , again nice little touches make the stay so much more enjoyable, fresh milk in the fridge , also a complimentary bottle of prosecco (included in the stay package) , a large television, usual bathroom items. The room was air conditioned, already churning out a delightful 24c to take the chill of a 4c day outside , the bed was made to a standard that you didn't want to get in it ! , linen crisp and very comfortable, pillows and duvet of a high quality The bathroom again modern yet comfortable, well equipped with yet more lavish marble , the rain drop shower was brilliant , water hot and of a brilliant pressure. After a night at the empire theatre, and a few wines ... I became ever so slightly peckish , and the offerings of the kebab shop round the corner really didn't appeal , so upon arriving back at the hotel , slightly tipsy we were greeted by the night reception team , smiling and enquiring about our evening , then we asked about room service , well again we were not disappointed, offered sandwiches , pizza and chips , with no quibble or trouble , we opted for a pizza and chicken sandwich, both delivered to our room , in under 20 minutes , presented well and very tasty and all for under £20. After a very comfortable sleep we awoke , looking forward to breakfast , situated in the fresh looking elegantly lit restaurant, we were greeted by a friendly team who seated us promptly , being left to make your own breakfast is a blessing to ourselves , tea , coffee , specialist coffees, orange juice , apple juice and cold milk all available on tap at the bar , as well as a continental breakfast bar with meats , cheeses , fresh fruit , yogurts, a plentiful selection of cereals , and dried fruits also , then on to the serious side of breakfast .... the full English , I haven't mentioned that we arrived a shade late for breakfast but you would believe that it had just been cooked , sausage , bacon, hash brown , button mushroom, tomato, beans , scrambled egg, all of a really good quality , sausage and bacon well cooked and of a really good standard , beans hot and not stuck together as you would expect from a buffet style breakfast bar , both white and brown bread for toast again both of a good quality , not forgetting a good choice of pastries , preserves and butter. Truly scrumptious!! Now to check out , we had decided to take some air and see the city , again returning to reception we were greeted by a friendly face , who told us that leaving our bag and car with them was no problem at all and we could leave them as long as needed , returning at 3pm our car was brought straight round for us ,not to sound like a broken record but again the little touches made the difference, seeing our keys in a sealed marked envelope gave me a real sense of trust and respect for your belongings To anyone thinking of booking , do not hesitate, to anyone looking to not spend the earth and be made to feel so very important, book now Massive thanks to everyone we came into contact with , keep doing what you do By the way I haven't mentioned it before but our stay was to celebrate our wedding anniversary, and this hotel and all the truly amazing staff made it one to remember Thank you again Mr&Mrs Winn

    5
    « Fab Christmas Party :) »

    Had a Christmas party here and it was absolutely brilliant. The room was beautifully decorated and we got a lovely glass of bubbly on arrival. The food was delicious, I had butternut squash soup then goats cheese and red onion tart, so tasty! The staff were so attentive checking we had enough wine/beers and brought more when we were running low(we didn't even have to ask). Thought the DJ was brill. Overall gorgeous surroundings, lovely food, fab music and all inclusive bar - The Richmond knows how to throw a good party! I would highly recommend it and look forward to booking again next year :)

    5
    « Size matters »

    The room was lovely and spacious i say the room it was an apartment mate up of 4 rooms. kitchen bathroom bedroom lounge all of good size. 2 large tvs with free veiw. room service. The location of the hotel is perfect close to the centre. Was very clean comfortable and had everything you need. I will stay here again. you get what you pay for

    5
    « Christmas Night Out »

    Went with some friends on Christmas Party night, excellent hotel, food amazing, service excellent, rooms lovely bed very comfy and lovely breakfast nothing too much trouble for staff. Great night highly recommend this hotel to other visitors.

  • 4
    « Lovely »

    The room was huge and lovely and clean. Only issue was in the middle of the night the pipes sounded like a shower was constantly running so didn't get much sleep. Explained in the morning and we got a late check out for free. Staff were really lovely and apologetic. I would stay again i'd just make sure i got a different room.

    4
    « Week-end Visit »

    Visited Liverpool with another couple - we had to change rooms as were in the loft and too hot and a bit basic- The new rooms which are apartments were good with ensuite facilities - the staff here are superb - nothing is too much trouble - we had breakfasts at £10 each - excellent quality - the hotel is very well located for waterfront and shops - happy to stay again despite the poor start - ps there are no city views!

    5
    « Lovely boutique style hotel with friendly staff »

    I stayed overnight on a business trip so a flying visit really - it was easy to find. Reception staff very friendly and I love the offer of valet parking. My bedroom was very spacious and comfortable and breakfast the next morning was good too. Will definitely be back as a leisure guest.

    3
    « Central and friendly but disorganised »

    This is my fourth stay here over two years. The hotel is located in the centre of Liverpool and the staff are helpful and friendly. The Richmond's main problem is its lack of organisation. The last time I stayed here they knew nothing about the booking (and the same for a colleague). Luckily I'd printed my booking off and taken it with me. This time, upon arrival I was told I would be charged. I pointed out the billing was done centrally and again had to show the printed booking. I was given my room which was twin bedded (I have a bad back and had deliberately booked a double ). This was altered without a fuss. Next morning I was told I was not eligible for breakfast but was accepted when I said I was. Finally, when I came to check out, I was again told I would have to pay - the printed booking showing the billing was done centrally was again produced and again accepted with grace. At no time were the staff officious and all readily accepted my explanations, but there is obviously an oranisational problem here . My advice - make sure you take proof of your booking with you.

    5
    « Excellent place »

    Stayed in one of the suites in this hotel at the weekend for a girls weekend! Couldn't believe how nice the hotel was as it was kind of a last minute booking and we didn't have much of a choice! It was a good location, the suite was big enough for all of the girls to get ready,the beds were So comfy and the lady at reception was more than helpful during our stay! Would deff stay here again and would deff recommend it! 10/10

    5
    « On of the best hotels I've been in »

    There is so much to love about this hotel. It's classy and elegant and very convenient for the city centre (although Liverpool cabs are extremely reasonable). The staff are second to none and absolutely nothing is too much trouble; they go out of their way to make your stay memorable. Rooms are wonderfully comfortable. The en-suites are modern and tasteful with great power showers. Beds are cosy and everything is spotless. We wouldn't hesitate to return to the Richmond. Thanks to everyone for a great experience.

    4
    « Good rooms layout »

    I stayed here with my wife and two young daughters on a leisure visit to Liverpool. It is clean and quiet. Staff was great and their room set up with individual rooms off a lockable hall worked very well with kids. Good location. Only complaint was their charges for parking. They failed to inform me of the cost of this when it was offered. Nonetheless, I would certainly go again.

    3
    « Early christmas shopping trip »

    We stayed at this hotel on Friday 4th November 2016, and found the hotel to be okay. The only thing that spoilt it for us was that we had been out around various bars that evening and had a few large southern comforts with lemonade averaging £8-£9 for two. We decided to come back to the hotel bar for a few more before settling for the night, but only had the one when the price came to £18!!!. we could have bought a bottle for that. The bar was very quiet and now we know why. Pity as we would have probably stayed there again, but not at those prices.

    2
    « Birthday »

    Booked as a surprise for my wife...Typed spa Liverpool into Google was directed to 'the Richmond hotel & spa" clicked the link was directed to Wowcher, purchased £80, was informed when I tried to book treatments, it's female only now. Nothing resolved, pretty peeved to be honest, will not use again. Who ever I spoke to wasn't interested, saying it's googles fault for leaving it on, and that deal was from march, if your directed to the Wowcher deal which says that then why would check before purchasing! Not even the offer of an upgrade or nothing. Not good for business, we were looking forward to it! Plenty on better hotels in Liverpool, room at bit shabby and dark, no windows to open, heating blows warm even when turned off! ????

    4
    « Elegant and Classy Hotel, (Albeit In An "Off The Beaten Track" Location.) »

    This hotel is situated a short walk from the main attractions of the city but is nevertheless an excellent base for visiting and exploring Liverpool. The hotel has an elegant and genteel ambience. The rooms, many of which are mini-apartments, are comfortable, clean and very well-appointed with excellent bathrooms, large flat-screen T.V.s, sofas, etc. In summary, this is a high quality hotel that provides a welcoming and relaxing place to unwind after a day of sight-seeing, shopping, etc.

  • 5
    « Brilliant service. Lovely food. »

    We were bought an experience by our daughter that included a three course meal at the Richmond. We were treated so well from the start. Our table was not quite ready so we were offered a complementary drink while we waited. Josh took over when we were shown to our table. Everyone was so attentive and made us feel important and special. The hotel had a large event on that delayed our main course, but we were informed of this offered apologies offered bread or drinks to compensate. Nothing was too much. Our meal was delicious and all additional drinks and the steak supplement were not even considered to be charged. The customer was always happy. Outstanding service for all. We were just sorry that the Hotel was fully booked as we would loved to have been staying there. Could not state highly enough tha service from the staff at the Hotel. The owners should be proud. Thank you.

    5
    « Long term stay in apartment room »

    After securing a six month contract position in Liverpool, and spending the first couple of weeks staying at local Travelodges. One of my colleagues told me to try the Richmond as a number of people had stayed there in the past and enjoyed it.... And what a difference it's made to my working week. I now have a wonderful apartment room, with it's own kitchen and dining room, Fresh bottled water and small bottles of milk are left in the fridge every day, I can cook my own meals, and eat at a proper table or use the hotel's excellent facilities.. the choice is mine. The staff have been wonderful, alway polite and helpful, pointing me in the right direction for local amenities and places to visit of an evening, nothing seems to be too much trouble if I need something for my room, or being able to leave a few things in the baggage room over the weekend. Sometimes it's the small things that make a difference, a friendly good morning and a chat if it's not too busy when I come back to the hotel, it makes it a home from home. I can't praise them enough. I'm looking forward to staying for many more months to come and would thoroughly recommend the apartment rooms if you're planning on a long stay.

    4
    « Short City Break »

    Great location - short walk to town and to the docks - staff are friendly and the hotel bar is gorgeous. Beds are comfy and the hotel room was very clean - there is an onsite car park for £15 a night or a close NCP car park that charged us £13 for two nights (we opted for this) the NCP car park is literally two streets away less than a 5 minute walk!

    5
    « Really impressed »

    Last minute booking and not disappointed Good central position about 10 minutes walk from Albert Docks and Liverpool One. A short drive too to Anfield and Goodson. Really nice rooms. Well appointed and really good size. Bathroom was massive and the rain shower head was lovely first thing in the morning. Breakfast is extensive. Something for everyone. Recommended for a visit to the city for shopping or the footie.

    5
    « A Hidden Gem in a great location »

    My family of four travelled to Liverpool for a soccer match at Anfield Stadium. I chose this hotel for its close proximity to the stadium and downtown location. It was listed as approximately three miles from Anfield. We took the taxi to the game but after the game there were no taxis available, We were able to use our Google maps to walk back to our hotel with ease. It also was only a short walk to the train station and the historic waterfront from our hotel. The hotel used to be an apartment building, Each room is slightly unique yet spacious. The lobby is inviting and a small bar area serves breakfast within the building. Rooms were clean and quiet. We had two rooms for our family,

    5
    « Great as ever »

    My friend and I've stayed at this great hotel the past 3 times we've been visiting Liverpool. We've loved the hotel since our first visit. Although our trips predominantly are because of our dedication to Liverpool FC this hotel offers everything we could ask for. The staff at the reception and in the dining area are always very kind, helpful and ready to assist. The hotel is in walking distance of the central station and within a few minutes walk to the town center and Mathew Street (Cavern Club amongst others). Liverpool One, the Albert Dock (the Beatles Museum) and the Liverpool Museum is within a 10-15 minutes walk. We'll definetly be back again. To visit the hotel, Anfield, the Croc and the town :-)

    3
    « Could be so much more »

    My wife and I arrived on Saturday for 2 nights. Hotel is clean and looks well on arrival. Reception area very stylish and staff always helpful. The room we had was on the 2nd floor, again was clean with coffee and tea facilities and a tv on the wall. There is a massive big crack on the bathroom mirror and also some of the floor tiles seem quite lose. On inspection of the window there was lovely stylish curtains but behind these curtains there was a grubby see through curtain and also another crack this time on the window. The bed was the worst part though, as it was the firmest mattress I've ever slept on. The amount of alcohol we had didn't seem to help with me having a good night sleep. I personally think this hotel is overpriced if they don't get issues like this fixed and would look at staying elsewhere on our next trip to a wonderful city.

    5
    « Great hotel »

    We picked this by chance,it had some good reviews so we decided to give it a try. On arrival we were welcomed by the reception staff,their pleasant and cheerful welcome made us feel special. We booked a apartment and this was great even though we didn't use the kitchen it was nice if we wanted to. We used the restaurant /bar for a light bight this was excellent and the restaurant and bar area are very well decorated giving you a feel of a boutique hotel. Breakfast is buffet style and all the choices from fruit,cereal and cooked food was of the highest standard During our stay all the staff were helpful and pleasant and would be more than willing to help with anything we wanted. Thanks to all will be back.

    4
    « Ticked all the boxes for a 1 night stay »

    Stayed here with my brother for 1 night whilst attending a game at Anfield. Central location about a 10 min walk from the main shopping area. We had a twin bedded apartment room which had a sitting and dining area and a fully equipped kitchen. Staff were friendly and efficient. Check in was smooth and they kept our bags stored before and after. Late checkout was only 10 pounds which we availed of. Didn't try the bar or dining room. Got a great rate through tripadvisor. All in all recommend for a short stay in a great city

    4
    « Long weekend »

    Stayed here for 3 nights with 2 other couples. We had rooms on 1st floor. 1 room had a kitchen and table and was very nice other 2 rooms were next door with a main door so that all rooms could be closed off. All rooms were very nice and very clean. We were in room 132 and my only complaint was when the room above us flushed the toilet we though the ceiling was going to collapse it was very noisy especially during the night. Breakfast is very good with plenty to choose from. Central to all attractions and not far from lime Street station. Great hotel will definitely return

  • 5
    « Lovely Hotel »

    The Richmond was a lovely hotel, very nice breakfast, lovely welcoming staff and great car valet service. Our only issue was the car valeting was confusing at first, our GPS took us to the hotel car park, but you can't get in you have to pull your car onto the double yellow lines in front of the Hotel, which is also a cycle lane. Very confusing at first because you feel like you're going to get a ticket, but it's a quirk of the hotel.

    5
    « Excellent hotel »

    We have stayed in a number of hotels in Liverpool over the last few years and for the price range this has to be the best so far. The staff were really cheerful and helpful and nothing was too much trouble. The hotel itself is nice and clean with a bit of character and in a fairly good location. The food was really good too. Would definitely re visit here in the future.

    5
    « City break »

    Lovely,comfy,clean hotel with excellent staff.perfect location for city stay within walking distance of shops,restaurants and tourist locations,,beautiful historic city.Would definitely recommend the hotel and I shall be back

    5
    « City break »

    This break was bought as an early Christmas gift.The hotel was easy to find using the map from the train station.On arrival we were checked in by the friendly staff.Lovely room with a large comfortable bed,nice bathroom,and a chilled bottle of prosecco in the fridge,with fresh milk for teas or coffees.Our room was at the front but not noisy .Breakfast was buffet with a good choice on offer.Lovely building and nice decor.Liverpool is a lovely city to visit and receptionist very helpful when we asked for directions to Chinatown drawing directions on a map for us.Only a one night stay but would definitely return.

    5
    « Wedding »

    We booked the Richmond for our wedding last week. The staff were amazing.They helped with all the planning giving advise when asked for . The took control of. the day and took away all the stress. They were. Friendly and attentive and really looked after us.Emma C Jack and Emily i cant thank enough. The Food was lovely it was fresh and hot and generous in portion size. The rooms were luxurious and clean and decor and style was lovely. Overall a 10 out of 10 from me highly recommended. Thank you to all at the Richmond .

    5
    « Half term getaway »

    I thought I'd let my boyfriend arrange the hotel for our little break as I was feeling brave and was very pleasantly surprised! The room - a junior suite-was beautiful, high ceilings, a waterfall shower, two enormous TVs, and a mini kitchen with a well stocked hospitality tray and a fridge containing fresh milk and bottles of water (much welcomed as we were there for the nightlife). Everybody we encountered was so friendly, be it guests in the hotel, staff or locals. We thought our hometown in the north east was the friendliest place on earth but I'm now questioning that! The hotel is situated in a great location-just a short walk to anything you need. All in all, a brilliant stay and one of our best trips to Liverpool to date. Would highly recommend

    4
    « Brilliant »

    Very good room , staff helpful and the breakfast was superb can't fault it would recommend it definitely. Was impressed with the layout of the hotel and enjoyed the bar and amostphere ! Next time staying over would come back again

    4
    « Lovely hotel! »

    Stayed 2 nights & was very happy. The breakfast is one of the best I've ever had. Staff friendly & helpful, couple of minor criticisms - need a mirror in the room not just the bathroom & mattress was very soft - think they're ready for replacing! Will definitely return if I get the opportunity!

    5
    « Highly recommend »

    The Room was pristine set in an elegant building the staff were great ,located heart of the city you couldn't pick a better place to stay be it work or pleasure with all the bars restaurants and theatres and attractions on the door step. After me and my sister spent a relaxing sunday morning in the spa facing were again the staff were friendly and welcoming making me a fresh fruit smoothie and nothing was to much trouble..we both agreed on the same thing we would have changed about are stay at the hotel and that was if we could have have gone on the Friday for 2 nights instead of just the one night that we had arranged. Although if travelling alone, or wanting a short break away it would perfect for a mid week, 3 night stay ,that would be even better.

    2
    « Not A Happy Experience »

    A three course dinner at the Richmond was part of a Red Letter Day experience - but it should have been "red for danger". After being shown to our table and given menus we were ignored for 10 minutes until I called over a waitress who was very pleasant. We ordered two starters one came without dressing the other looked like a blob of fishy sandwich filling. The belly pork with celeriac mash was very fatty pork in a very unnaturally tasting savoury gravy with a dollop of largely celeriac free mash. We opted for a dessert only to be told that it had all gone at an earlier wedding event. Choosing Etonian Mess with raspberries, we were told that only strawberry was available. When it came it was a dollop of pinky cream with a few crumbs of meringue and one strawberry cut and fanned out on the edge of the plate. When we arrived we noticed a white piano and thought how nice for twenty or so other diners to listen to a pianist. Well one did arrive with their parents and for a good five minutes banged and ran their hands up and down the keys. Obviously there was no maitre de to ask them to stop! This was part of a package, but had I had to pay separately the full charge of the meal I would have refused to pay. The food and presentation was of very poor quality and I can only assume that it was the regular chef's night off!

  • 2
    « Disappointed »

    Booked 2 nights. Room was lovely. However light in dressing area didnt work so couldnt see anything when getting ready. Reported it. But nothing. Extractor didnt work in bathroom either. Went out for day and came back to room at 4pm. Room not made up - which is very poor for 4 star hotel. Had to ask them to bring some teabags as they only gave two! Really! Fresh milk in fridge but 2 regular teabags! Such a shame. A little attention to detail and could so easily have been excellent! Wont be returning!

    5
    « Fantastic staff »

    Lovely hotel, centrally located with a short walk to main shopping area of Liverpool 1. Room was excellent with a really extensive breakfast menu. Staff very friendly and helpful particularly Sophie in reception who gave us great tips about what to see and do during our stay.

    4
    « Still waiting for breakfast »

    My partner took me here for a night away. Staff were helpful and polite. The hotel is lovely and the apartment we stayed in was clean and comfortable. Our only issue was we ordered breakfast to our room and when it didn't turn up we rang twice but it still never arrived. So be prepared to go hungry. At checkout they tried to charge us but then realised we didn't get it.

    3
    « Not as good as we'd hoped »

    The hotel has plus points but unfortunately some negatives too! The valet parking and welcoming reception staff were great pluses. As was the comfy bed and good shower. The breakfast was poor with what we felt inferior ingredients. My husband couldn't drink the house red, served by the glass and the hospitality tray had one pack of biscuits in a room for two and limited drink choice. The fresh milk and water were welcome though. Overall its not up to the standard we expected.

    2
    « Disappointed »

    The setting for the restuarant is not the best the decor is a bit dark and the room feels more like a waiting area with tables. The starter I had was nice scotch egg with a bloody mary sauce was well thought out with good flavour. The main course was not good. Chicken with a tarragon sauce with mushrooms and gnocchi, on the plus side the chicken was again well cooked and the mushrooms selection was a good mix. From that point onwards it went down hill, the sauce lacked any tarragon taste and was thick, heavy and unbalanced. The gnocchi were heavy, very doughy and really unpleasant to eat. It could have been a nice dish without the gnocchi, using tagliatelle and a far lighter tarragon cream sauce, as it stands it doesn't work. Not a restaurant I can really recommend or would revisit.

    5
    « Good stay again »

    Stayed while visiting our daughter we have been a few times and will keep returning. We have seen improvements and changes on our visits which shows the hotel is moving forward. Breakfast was good and we liked the new addition of a plate warmer. Room was excellent as always with small kitchen and living space it was very clean and modern. Reception staff efficient and one member of the breakfast staff worked efficiently and professional at a very very busy time with a smile too. We visited at a weekend so the hotel was busy which you would expect. We will visit again.

    4
    « Lovely room but that's about it »

    I booked this hotel months in advance for my boyfriends birthday and I assumed as they took my card details from me it was all payed there was nothing about having to pay when we got there so arriving at the hotel and getting told I had to pay 80 pound there and then was not ideal I was convinced I had already payed but apparently they just hold your details and don't actually charge you !! But besides that the room itself was fabulous we stayed in the junior suite with a full kitchen living area with couch , 2 50" tv's , a large bed and nice bathroom, could not fault the room at all great VFM. Had drinks in the bar which were expensive but this was expected and only 2 staff on the reception with about 30 people all waiting to check out at the same time ! Over all would stay here again just wish they'd of made the payment situation more clear.

    2
    « Red letter day experience should have been red for danger! »

    As part of a Red Letter Day experience a three course meal was included in the deal. We arrived st the Richmond, were shown to a table, given a menu then ignored for 10 minutes. I called over a waitress who took our order. The sea food starter looked like sandwich filling and my wife's salad had no dressing. We ordered belly pork which was fatty and covered in what tasted like a packet sauce. Celeriac mash with no celeriac and few vegetables. We chose a dessert which we were told was off so opted for Eton Mess with raspberries to be told that there were no raspberries so would strawberries be OK? When it came it was a dollop of pink cream with a few meringue crumbs and one sliced strawberry fanned out on the side of the plate. There seemed to be nobody in charge of the dining room and when a couple arrived with their young son who banged and ran his hand up and down the keys of the piano for five minutes it was the last straw. This was at 7.45 with at least twenty other diners eating their meal. A very poor meal and a disgrace considering the cost.

    4
    « Well placed hotel »

    We stayed here for my sisters 40th for 1 night. The hotel is close to the train station and shops. The rooms were spacious and clean. Complimentary milk and water were left in the fridge in the room. We had a room on the 3rd floor at the front of the hotel, there was a lot of noise from students (student accommodation is less than a 3 min walk away) in the early hours of the morning and that was with Windows closed! Our package included breakfast which was fantastic, lots of choice and a super full English! Would stay here again but ask for a room away from the front of the hotel.

    1
    « Terrible Customer service »

    I stayed here for a single night for work. The room itself was good, milk in the fridge, plenty of power sockets and a nice bed. Unfortunately my TV in the room was not working, so i rang down to reception at around 6:15pm to let them know and they said they would send someone up. No one came, I rang again at 7:15 to ask them how long it would be and they told me 5 minutes. No one came, I rang again at 8.00 and they told me maintenance had gone home but a manager would be up to take a look in the next few minutes. I rang again at 9:30pm to inform them that no one had been up and i was still waiting! 6:15-9:30 I had been waiting! And about 10 minutes later someone turned up to take a look and inform me that it was broken. I was offered another room but at this point I couldn't be bothered. I also left me electric toothbrush in the bathroom (I know this for a fact). When i realised what id done I rang the hotel on the Wednesday morning at around 8am (I checked out on the Tuesday). They said they would check housekeeping and get back to me, I head nothing all day so at around 8pm I rang them back. The lady on reception had no idea what i was talking about and couldn't see any enquires or nots about a left item. Again, i was told that housekeeping would be in touch the following day (Thursday). Its now Friday Lunch time and still I have head nothing...I am getting SICK AND TIRED of ringing this hotel! Summary: The rooms are nice but the staff simply dont care!

  • 1
    « Avoid the bar/brasserie if a single traveller! »

    Stayed here for a business trip. After a nightmare trying to get a room, I got in and was pleasantly surprised with the room I had been given. The fridge and milk in the room is a nice touch, and the room is a good size. The bathroom has no bath but I wasn't too concerned about this. The hotel bar and brasserie is absolutely poor, and ruined my stay at The Richmond. I stayed in house for a meal my first night and wasn't offered a menu until I asked. The second night I waited to be seated - the bar isn't too busy at this point - and two members of staff walked past and didn't acknowledge me at all despite me waiting there. I then take a seat and yet again am ignored by the staff and have to ask for a menu. I wonder if this is because I am on my own? A couple wait where I was standing and are attended to straight away. Breakfast is good - self service but satisfactory. Sadly, I will recommend that the company does not use the hotel again for the purpose. I am appalled with the way I have been treated by the staff in the brasserie.

    4
    « Superb suite at an incredible price »

    When checking out where to stay in Liverpool I was surprised by the cost of a suite, having only booked 2 days prior to our arrival - it was cheaper than most other family rooms within hotels in the city. The suite was very spacious for our young family with two boys - in addition to the king size bed there was a comfortable sofa bed, dining table for 6 and kitchenette. Would have been 5 stars but we were unable to get heating to work and initially no bedding for sofa bed. The lady at reception couldn't have to tried to help us more and whilst not being able to get the heating to work she was able to source us a heater for the bedroom. Has not put us off the hotel at all and we will definitely aim to stay here when we return to the city.

    5
    « Sunday lunch! »

    My partner and I had lunch yesterday - using a voucher we had as a gift! The meal was out of this world! Home-made scotch egg, panfried mushrooms, steak, and sticky toffee pudding with butterscotch sauce... were all to die for! For me the pudding was the most indescribable pudding! The steak amazing! Starters- amazing! Our waitress was so helpful and friendly! Going out of her way to make us happy!

    2
    « Afternoon tea »

    We were given a voucher as a present - Afternoon Tea for 2 at The Richmond Hotel. The waiter asked if we wanted tea or coffee so I asked for Lapsang Souchong. I was met with a blank look and so I asked what sort of teas they offered. It was a very ordinary selection - Earl Grey, green tea, peppermint and a few other infusions, so I went for Earl Grey. My husband asked for normal tea and how normal it was - Tetley! Not even Twinings! When the teapots were put on the table, there was a terrible smell which I traced to my pot of Earl Grey. When I took the lid off, I was nearly sick. It appeared to be a pot of hot, gone-off milk, with an Earl grey teabag in it. I couldn't attract the waiter's attention so I took it back to the bar myself. Oh, it was so grim and obviously put me off for the rest of the meal. The cake part of the tea consisted of 2 fruit scones with some jam (and we had butter rather than clotted cream), 2 squares of carrot cake, a chocolate brownie, a berry mouse on a cheesecake base (not well set, very crumbly) and a chocolate mouse affair on a similar biscuit base. They were all pleasant enough. There were 6 finger sandwiches, 2 each of egg mayonnaise, ham, cheese and pickle. Cheese and pickle?? I was expecting a smoked salmon at the least. It was all a bit...ordinary. From a personal point of view I thought the decor ghastly and the room so lacking in ambience. There was some live piano/vocal music but it was a bit too loud for a room with 4 customers in it - my husband and I couldn't hear each other speak. Overall a very disappointing experience. If you want something special, there are better places in Liverpool.

    2
    « Very disappointing hotel but fantastic city »

    Very disappointed with this hotel. Catalogue of errors. Very poor check in, we booked 2 rooms with our grown up children months ago to celebrate my husbands 50th, but rooms weren't even on the same floor, let alone next to each other, they had a double room when we'd requested a twin, they couldn't change it. One of the rooms wasn't ready, they said sit in the bar we'll ring you but still no call at 4.30pm, they said they'd forgotten as it was busy. Very tired hotel and rooms, lots of faults, cracked toilet seat (very painful!!) very loud double toilet flush on the loo which was strange. Beautiful modern bathroom though and great shower. Breakfast was poor not enough staff on duty, they weren't even very friendly, just left us standing around for ages by the wait to be seated sign, walking past without even acknowledging we were there, very uncomfortable, went to find someone at the bar eventually. We had to ask for everything, tea spoons, milk, glasses nothing was topped up (the same both mornings) We expected far better for the money we paid, we always go the extra mile and pay for a nice hotel when it's a special birthday anniversary ect, but this is the poorest we've stayed in. It's even situated in a run down area, with lots around it boarded up and empty. it is close to town though just a 10 min walk away. We didn't let it spoil our stay as the city is truly amazing. We wouldn't stay in this hotel again or recommend to family and friends, there's far better hotels for the same price in the city.

    5
    « Apartment/hotel »

    Good idea with private facilities but a good shared area where we could get together for a meal and a chat. You can use as hotel dining room or use the cooking facilities to cook your own. We had 2 nights and ate out the first night but cooked the second night. Then we just chilled and chatted the evening away without having to go out again.

    5
    « Luxurious »

    Despite being in a rather lonely looking street off a busy road, this is a good find. It's a ten minute walk from town centre, 20 minutes from the old docks and conference centre/arena. Hotel has a rather grand feel to it, rooms are quite luxurious and comfortable. Staff very friendly and helpful. Restaurant good value and the food is good. Excellent WIFI. Hope to stay here again when next in town. Thankyou for a great stay.

    4
    « Groupon »

    Dined here with a groupon voucher it was very quiet when we arrived only one other table were eating , we ordered the mushrooms and scotch egg starter both were good slight criticism the salad leaves were a bit sad looking and both had the the chicken to follow which was lovely , staff were very friendly would definitely return Thank you

    4
    « Weekend break - Lovely hotel »

    We had arranged to meet up with a lovely couple we met in Ibiza earlier in the year and were advised to chose this city centre hotel by them. We weren't disappointed as the service was excellent and the room we had was very spacious and had a massive stylish bathroom. The king-size bed was top quality as was the decor. Although we booked just one room, I liked the idea that if you had a larger party of family/friends you could actually book upto three adjoining rooms, all of which were serviced by the one main outer door, turning it into a family suite. We didn't eat at the hotel, as we had booked a table at Piccolino Italian for that evening, so can't comment on the food. There was a wedding reception been held so the dining/bar area looked really busy anyway. There was a choice of parking, each onsite valet (£15) or a discounted 24hr pass for the Q-Park multi storey (£8) which was a short walk away, which we opted for. The only real issue we had was the main lift had just broken as we arrived so we were left to climb with our cases up six flights of stairs to the third floor, which was a bit of on ordeal for my asthmatic wife. Later on that day we discovered there was a second lift which would of saved the earlier struggle if it had been pointed out.

    4
    « Love it here »

    Stayed a few times and always love it! Feel very welcome and I love the rooms! Never had any problems but last time There was no shower cap or any type of soap or wash items in bathroom! The beds are amazing though

  • 5
    « Small break »

    Wow what a hotel nothing was too much trouble so friendy a warm welcome when we checked in room was top class so big and very clean great having a small kitchen in the room will be coming back here again soon

    5
    « Great »

    Stayed here for the weekend, couldn't of asked for anything more, the room was top notch, the food was ace and the staff couldn't be more helpful, hats of to them, I'll definitely be back for another stay.

    5
    « The Richmond Hotel »

    Held an Event at the Richmond Hotel recently. The venue is spectacular. Everything was really well organised. All the staff are excellent and the food and drink that was served was very good. Would highly recommend this hotel.

    1
    « Overnight Stop »

    A pretty poor experience for the price. The room was tatty, looking worn and grubby. The sink and shower didn't work properly, making enough noise to wake up the rest of the floor. The only redemption was the breakfast, but even then several cups on the table were dirty. Not the best experience :(

    5
    « Great weekend »

    Thanks so much to Sophie swift who helped us organise a fantastic weekend with all the family. Couldn't have been more helpful and all her kindness was greatly appreciated. Looking forward to next visit already

    3
    « Disappointing room »

    Having stayed at a number of Best Western hotels we were looking forward to our stay here. We had a double room booked,however the only thing big enough was the bed. It was possible to walk round the bed. It was not possible to work here as the desk was only big enough to accommodate the tea tray and the phone. One upright chair was provided with no place else to sit. There was no mirror other than in the bathroom where it was not possible to plug in a hairdryer etc. Our room was one of three off a smaller hall off the main hall. The door to the smaller hall was accessed by key card which throughout the second night of our stay we were having to open in the early hours for the people having a party in another room off the inner hall. Breakfast is far superior at a cafe across the road where the coffee and food is superb.

    4
    « What a pleasure »

    My daughter took me here for afternoon t , cocktails , what a pleasure this was , really nice afternoon will be looking at returning , staying over , lovely ,thank you to all the staff made our afternoon delightful . 30.9.16

    5
    « birthday party »

    I booked the hotel for my party 8th October 2016 and cannot thank the staff enough for all their help. The apartment was fantastic as was the food and service. The events team helped every step of the way, liasing with the Murder Mystery team and making it a wonderful night. ,

    5
    « Afternoon tea »

    Fantastic value for money through groupon voucher , great staff and amazing service , as much tea as you can drink , beautiful fresh cakes too . Would definitely recommend booking , it was very busy but nothing too much trouble , never mentioned it was my hubbys birthday over phone and when they asked if it was a special occasion they bought him a little cake with candle on ! Parking meters outside too so very handy if you manage to get a space .

    2
    « Afternoon tea »

    We were given a voucher through Red Letter Days as a present - Afternoon Tea for 2 at The Richmond Hotel. The waiter asked if we wanted tea or coffee so I asked for Lapsang Souchong. I was met with a blank look and so I asked what sort of teas they offered. It was a very ordinary selection - Earl Grey, green tea, peppermint and a few other infusions, so I went for Earl Grey. My husband asked for normal tea and how normal it was - Tetley! Not even Twinings! When the teapots were put on the table, there was a terrible smell which I traced to my pot of Earl Grey. When I took the lid off, I was nearly sick. It appeared to be a pot of hot, gone-off milk, with an Earl grey teabag in it. I couldn't attract the waiter's attention so I took it back to the bar myself. Oh, it was so grim and obviously put me off for the rest of the meal. The cake part of the tea consisted of 2 fruit scones with some jam (and we had butter rather than clotted cream), 2 squares of carrot cake, a chocolate brownie, a berry mouse on a cheesecake base (not well set, very crumbly) and a chocolate mouse affair on a similar biscuit base. They were all pleasant enough. There were 6 finger sandwiches, 2 each of egg mayonnaise, ham, cheese and pickle. Cheese and pickle?? I was expecting a smoked salmon at the least. It was all a bit...ordinary. To cap it off, there was a woman in a hat murdering Nora Jones at the piano. It was too loud for a room with 4 customers. From a personal point of view I thought the decor ghastly and the room so lacking in ambience. Overall a very disappointing experience. If you want something special, there are better places in Liverpool.

  • 5
    « The Richmond Hotel - Hatton Garden »

    Have just returned from a great time at The Richmond Hotel at Hatton Garden, Liverpool The hotel is located in the business district of Liverpool, just a short walk from the hustle and bustle of this amazing city. I arrived by train and it is only a few minutes walk from there. Apparently they do offer car parking at the rear of teh hotel. The reception staff made me feel instantly at ease, with a cheery check in and helped me with my bag up to my room on the 5th floor. The suite was just lovely, with thick, warm carpet and great modern decor. It comprised of a kitchen, a lounge, a gorgeous bedroom & bathroom with a patio with a table and 4 chairs with a great view over parts of the city. The bed was so comfortable and warm, with TWO televisions in the apartment, one in the lounge and one in the bedroom. Only me on this occasion but that would keep many couples happy!! The dining room is quite unique, black and white in decor, modern and very welcoming. Again the staff were great (Daniel and Nikia) ensuring that i was fine throughout the meal, which as i was alone was most welcome. A great menu, all sounding delightful making it quite difficult to choose but I decided to have the starter of poached salmon of remoulade with crayfield, lemon creme frache. The main meal was absolutely delicious Roast Rump North West Lamb. It was cooked just as i wanted it pink and it was so tasty with potato puree, root vegetable & gorgeous pomegranate jus! A great list of desserts from which i chose cheesecake with ice cream.......luscious!! The breakfast selection offered a great start to the next day with a choice of fruit, breads and cakes, scambled eggs, scrumptious sausages and lots of coffee or teas. Nikia again was the waitress and again was full of smiles and chat. A talented girl as she also plays the Grand Piano there on a Friday night! I loved staying at the Richmond Hotel. I do stay frequently in hotels and this place stands out in a good way and I will definitely be returning soon.

    4
    « Lovely afternoon tea »

    Visited on a quite Friday afternoon staff were a little unorganised but maybe they needed more training Afternoon tea was really nice cakes were the fab really excellent quality and good choice scones were first class Sandwiches were ok but the cakes were the highlight

    5
    « loved this hotel »

    Stayed here for three nights in junior suite. Cannot fault it at all. Lovely sitting area with super television. Very comfortable bed in separate bedroom, and rooftop balcony with table and chairs. No view it has to be said but sitting outside was very pleasant. Kitchen was simple but efficient. Plenty of tea and coffee and fresh milk in the fridge. Reception staff very pleasant and helpful. Nice bar area, but prices are a bit steep. Had a really good break here. Would recommend.

    2
    « Afternoon Tea at Richmond »

    Recently visited the hotel for afternoon tea with friends. Upon arrival there was nobody to greet us and when we tried to attract the bar staff they continued counting money with their backs to us and we had to attract their attention. We were then shown to a table which was rather cramp for the five of us. We found the sandwiches to be very plain , cheese or ham and were bit stale although the cakes were delicious. The staff did not pay us any attention at all and we had to be asked to be served with the tea. The room lacked any atmosphere apart from ten minutes before we left when a piano started to be played. We left unacknowledged by any of the staff.Overall on the day we received very poor customer service leaving us feeling disappointed.

    5
    « Great hotel »

    Stayed here on October 12 for 1 night very helpful and friendly staff the room was lovely my only gripe was the length of time we had to wait for our evening meal which was about 40 minutes or so after ordering we were told there would be a delay even so I think the wait was too long the food was very good when it eventually arrived the staff were very good at giving directions to the attractions and the breakfast was very good customer service was excellent

    5
    « Enjoyable »

    My sister and I took our Mum to the Richmond Hotel at Hatton Gardens Liverpool on Monday 10th October for a birthday lunch, we were welcomed by a Todd our waiter for the duration, we where shown to our table where we gave our order to Todd, we thoroughly enjoyed our lunch with a glass of procecco and tea for three, we even enjoyed the chats we had with our waiter Todd when he passed our table he stopped to have a chat, we found this to be very polite. We also found Todd to be attentive in his work and he knew his work well he was very professional with a excellent personality. Worth a visit, ambiance was lovely music played in the background was well chosen and seating was very comfortable.

    5
    « afternoon tea »

    Just been to the Richmond for my Mum birthday treat afternoon tea it was delightful and service second to none Todd the waiter was very attentive and friendly but not over powering couldn't fault his customer service an asset to the company we think

    4
    « Friends wedding »

    I stayed at this hotel last weekend an found the hotel itself beautiful, the staff were lovely an friendly! As we stayed in the suite with the bride on the Friday an I was a bridesmaid at the wedding on Saturday the hotel had our bags moved to our room on Saturday no problems at all! Unfortunately the walls in our room on Saturday had damp patches an the carpet had certainly seen better day but apart from that I enjoyed my stay, the food was lovely an the wedding party was faultless! The downstairs of the hotel is stunning an the drinks are very reasonable too! Beautiful music in the bar too!

    5
    « Comfiest bed »

    Stayed for boyfriends birthday, slept like a baby! Room came equipped with complementary bottled water chilled wine and regular glasses and small bottle of milk in mini fridge! It was hard to find my room however was helped out by lovely housekeepers. Mentioned to reception was here for his birthday and came back to a some cake and a message from the hotel. Definitely worth the price and good location for visitors. Only thing was the shower sort of leaked to the floor which made it slippy, wasn't an issue however could be for others but water pressure was amazing so every cloud. Staff really helpful, didn't have an iron called down to reception someone came up and left it outside for me with an ironing board. Would definitely stay again:)

    4
    « Nice hotel »

    1st time stayed here, very nice boutique hotel, very warm welcome from the reception staff upon, during and leaving. The room I had was very nice as a disabled person it was nice to have a (small) step in shower, the room it's self was lovely, fresh milk instead of the tiny teeny pots you'd normally get in hotels complementary bottles of water, biscuits, tea coffee, only 2 downside in my room (061) no wardrobe and no lamp in the room, but the bed very comfy being on the ground floor you'd think maybe a bit of noise but no very quiet no view but I was hardly in the room tbh. The breakfast very nice, 1st day I was there at 7 due to my schedule and great choice 2nd day I was there 1hr later and the food was still lovely, cereals, fruit, juice, tea, coffee, full cooked breakfast. Evening meal oh my proper restaurant quality food, cooked well, tasty portion size very good and the desserts the best. Overall great stay, would definitely stay again the location is fantastic to the city.

  • 5
    « Awesome place to live in Liverpool..!! »

    We stayed with Richmond for a long term 6+ months. It was lovely and awesome place. The staff both front Desk and supporting team is really excellent, they support and help on whatever we needed. My little son enjoyed the lobby and carpet area very much. They we were simply superb service providers. The day we arrived in Liverpool, it was surprising with a warm welcome, The room was very nice with facilities for cooking and ready internet with 52' big TVs were really excellent. The staff were very helpful and supportive in our initial settling and throughout our stay. The cost of room rent was really unbelievable for the 4 Start facilities provided to us for the long term duration. We were entitled to use excellent Hot water spa and Gym and water pools, that was really value add and we enjoyed the stay very much. This place is very close to all prominent places like City center bus stop and Lime street Rail station, which is just 5 minutes walk no need of taxi. I would much recommend my colleagues and friends this place for both short and long term stays.

    4
    « Nice Hotel close to the City Centre »

    Very Clean, comfortable bed and good wi-fi. Lift to all floors and no noise from the street, not bad for a Friday night in Liverpool. Valet parking for extra but worth it to stay so lose to the centre of the city. Plenty of local transport around and the breakfast had plenty of choice hot and cold food.

    3
    « Good Location »

    We booked 3 nights at Richmond, mainly for the Liverpool vs Hull game. Plus points to the hotel: location, friendly staff and clean rooms. Negative: TV wasn't working. Told the staff but nothing done. Side bed lamps are a pain. still couldn't managed to switch it on and told staff to help but didn't come.

    4
    « Beautiful hotel »

    Room 343, double room. Lovely big bed, large tellie (has a universal remonstrated so can be difficult to change things like put subtitles on, but that's my fault not the hotels). Beautiful bathroom with a big bath. Love the marble effect in the bathroom. Friendly staff who are happy to go the extra mile. Bad points from my stay: first night the fire alarm went off quite late, I was asleep with my partner and panicked. He couldn't get in touch with reception (which I could understand as likely everyone was trying) to be told a hen party was burning burgers, whoops probably best not to cook drunk girls! Staff have helped book us taxis, give us recommendations and help. The lovely girl on reception on Saturday night last week who hunted us out a bath plug was lovely! Didn't catch her name, but really why was the plug in our bath the wrong size in the first place? Odd. Breakfasts have been delicious all the way through even with some substitutions. When we return to our hotel it's a joy to have fresh towels and sheets and a lovely smell! The two doors we have to go through to get to our room make me feel fantastically save and both myself and my partner enjoyed our stay, we will be back! Plus free wifi is always a win! Near to a number of local things, pubs, the docks etc but far enough away to get a quiet night sleep.

    5
    « Friendly staff and a lovely hotel »

    My brother and I stayed at the Richmond when attending a wedding, the staff were very helpful and the rooms were immaculate, which was much appreciated after a 200 mile drive. The breakfast was delicious and I will be staying again next time I visit Liverpool

    4
    « Friendly staff, clean and tidy room, nice bar and lovely setting. »

    An enjoyable stay at The Richmond enhanced by the friendly and helpful staff, beautiful setting, nice bar (with good drinks selection) and the clean and tidy rooms. The location of this place is a bonus, as you're pretty much central to everything. Room costs are pretty reasonable and there were no real negatives about our stay to note. Would recommend to anyone staying in Liverpool.

    5
    « Private family function »

    We hired the William and Kane Suite for our 40th wedding anniversary on a Friday evening and we were very pleased with the whole evening. The Suite was very well presented and looked superb. Emma, who is the events manager for the hotel looked after our booking and kept us well informed on every aspect of our function. She was superb. We also hired the resident DJ who did an excellent job, the music played was popular and not too loud for us oldies! The light show and dance floor were top notch also. Now on to the buffet. One word - delicious. The Chef did himself proud, a lot of guests commented on how tasty the food was. There was two young guys working the bar and they did an excellent job keeping the drinks flowing. Several family members including myself stayed overnight at the hotel and ate in the Brasserie for an evening snack and also breakfast the next morning. The food was excellent and the ambience in the Brasserie was very relaxing. Rooms were clean and comfortable. Some of the views from the hotel corridors do not do the hotel any favours but don't let this deter you from staying here as the hotel itself is very well run and has a good relaxing feel to it. This is the second function we have attended at this hotel and we have no problem in recommending it to anyone thinking of hiring the function room or staying there.

    5
    « Birthday treat »

    As soon as we arrived we were pleasantly met by the front desk staff who took our luggage for us until check in time.The Richmond junior suite was fantastic with cooking facilities and fridge also bottle of processco the suite was spotlessly clean.The breakfast was buffett style and was lovely.The restaurant manager was very helpful and pleasant we will definitely return to this lovely hotel.Beatrice and Jim from Dumfries Scotland.

    5
    « Stay During Student Drop-Off »

    We stayed in the hotel on Saturday night (17th Sept) and the aim of our stay was to drop my son off at his student accommodation in Marybone 2 Halls of Residence (close-by). The hotel was lovely - clean & luxurious, just what was needed after the long journey. The rooms were spacious and very tastefully decorated with very comfortable beds and fabulous showers. While we could at times hear a wedding taking place down stairs this in no way interrupted our sleep and even street noise was minimal (not what I would expect from a hotel so close to student accommodation). I have to give particular mention to Sophie on reception both Saturday night & during Sunday, a lovely professional young lady who was very informative and catered to our requirements and questions both with manners, courtesy and always with a smile on her face. We ate breakfast in the hotel which was well cooked & plentiful - a great start to the day. The car-park was an added bonus and we were happy to pay the £15.00 for the service - car picked up & delivered back to the front door of the hotel. Well priced for such a luxurious stay. We will definitely stay again.

    4
    « 50th wedding anniversary »

    very professionally run hotel, very clean and comfy, breakfast v good but could be a lot hotter and plates also. Staff were very friendly but professional, rooms had everything that you would need, not quite in the section of Liverpool for eateries

  • 5
    « A girlie night out »

    Stayed here on a Friday night, excellent accommodation, friendly staff and safe parking. Hotel was clean and staff very friendly. We just used it as a base to eat and drink in Liverpool so can't comment on the food in the hotel. Very central to city, would stay again.

    5
    « Lovely Liverpool »

    This was the first time we have been to Liverpool Stayed for 2night in an apartment room very large, kitchen down one wall very clean big fridge/freezer oven plenty of cooking utensils although did not use. loved the TV they were very clever and made a feature out of it making it look like a mirror on the the wall. Bathroom was lovely and big but shower over bath, Staff very friendly and could not do enough to help I use a mobility scooter and they suggested I take it up to our room which was great. 10-15 minute walk to Albert docks which was so lovely it was spotlessly clean plenty of thing to see and do including going on the Mersey ferry. lots of nice places to eat food we had was very good. Evening meal was good but breakfast was buffet style and cold run out of bacon and the wait was so long for more that we had something else instead. would come to Liverpool again love it.

    4
    « R Brasserie »

    Went for a meal in the Hotel's Restaurant around 4pm on a Friday. We had a deal for 2 glasses of Prosecco and 2 Courses. The food was faultless, very nicely presented and extremely tasty, my friend had the Mushrooms on toast and said they were the best she had tasted. My Chicken in Tarragon sauce was beautiful, tender soft chicken on the bone with skin (Fabulous crispy skin) and not too much sauce to overpower. The two staff members who served us were lovely, it's very friendly, very laid back but in lovely surroundings, There was no atmosphere but that was our fault for booking at 4pm rather than theirs, I would imagine if the Restaurant is busy it would have a great atmosphere too. Would recommend.

    5
    « R Bar and Brasserie... After a few mishaps.Nothing was too much trouble. »

    After having visited before with my husband I recommended it to a group of friends after a day out in Liverpool. I was using my Groupon card so I telephoned an hour before to reserve a table. I was told that the restaurant was full. I was surprised at this as I had checked the day before and was advised that there were plenty of tables available for early evening. I didnt book then as wasn't sure what time everyone wanted to eat and how many of us there was going to be. I mentioned this to the girl on the phone,she went away to speak to someone and on her return said she could fit us in after all. Obviously after this conversation I was expecting the restaurant to be heaving but on our arrival there were only 3 other tables booked. I mentioned my conversation to Peter the Restaurant Manager and he promised to try and find out who I had spoken to and sort it. We did have 1 member of the party who was served a steak which was cold and my meal initially came without a sauce but this was soon rectified. We also asked for larger wine glasses as they were so tiny, again no problem,changed straight away. We had starters and a main and everyone agreed it was delicious. A special mention to Peter, the restaurant manager,he went over and above board to ensure we had a perfect night and that everything was to our satisfaction. He also gave us an extra discount on our bill because of the few mishaps we encountered. The waiter who I think was called Daniel was extra special too. Will definitely visit again.

    3
    « Friendly staff »

    My daughter wanted to stay in Liverpool for her birthday weekend and I booked a twin room at the Richmond. Slightly disappointed with the room (254), it smelled musty and was smaller than I had expected. Bathroom looked lovely but on closer inspection the marble sink was cracked and the tap was very loose. Shower over the bath took a long time to heat up. There were holes in the net curtains and they looked grubby. Nice big bath sheets though. Water & fresh milk was a nice touch. We arrived early afternoon and ordered two "high teas" which sounded delicious on the menu. Unfortunately reality was rather different. Instead of mini salt beef bagels, salmon, crayfish and chicken we got egg & mustard & tomato (not joking, there was no ham) on dried up bread. This plus two very stale scones was supposedly high tea for two at a cost of £9.95 each. The waiter was embarrassed to serve it, he was very apologetic, charged me for just one, brought out extra cakes and glasses of prosecco so all credit to him for making amends. Breakfast is £10 a head and there is plenty of variety but it would be nice if the cooked items were actually hot rather than lukewarm and hot plates were available. Machine coffee not very pleasant (think it was the milk) and the toaster took an age to work. We found all the staff we encountered to be very friendly and helpful. However the hotel is overpriced and its definitely not "luxury" as it purports to be on the website.

    5
    « Perfect Birthday Weekend at the Richmond »

    We visited the hotel this weekend for my 22nd Birthday and it was a perfect birthday weekend! We can't thank Joe Little enough for arranging our second visit to the hotel. On arrival we were allocated to room 121. We were so pleased with the room, it was gorgeous and very spacious. We must add that the bed was very comfortable, which is usually not the case in most hotels. The staff were very helpful and polite, they also park your car for you in their private car park. We had cocktails in the hotel bar, the staff were very polite and attentive. We had breakfast in bed every morning which was always at the specified time. The location of the hotel is really good around 10 minute walk to the docks, 5 minutes to liverpool one and 15 minutes to Soho Bar and other bars. Thank you again to Joe Little and all of the hotel staff, we will definately be returning in the future.

    5
    « Anniversary Weekend »

    My wife and I stayed at The Richmond Hotel for our wedding anniversary weekend. I'd booked a junior suite. Upon arrival we were met by a lovely courteous lady who checked us in quickly and efficiently. We were allocated room 503. Wow!!! What a gorgeous suite we had right at the top of the hotel. Very tastefully decorated and very quiet. We didn't manage to eat or drink in the brasserie but from what we saw it looked a very nice place. The hotel was in a quiet area of the city but only ten minutes walk from Lime Street Station and ten Minutes walk to the main shopping area and Albert Dock. I would wholeheartedly recommend this hotel to anyone wanting a couples night or two away. If you decide to book a junior suite ask for room 503. I'm certain you won't be disappointed.

    5
    « Lovely hotel fab location! »

    We booked this as a secret hotel so was slightly apprehensive. The hotel is a spacious boutique style hotel. The staff are friendly and can't do enough for you. The rooms were modern and spacious with boutique fixture and fittings. We didn't eat at the hotel but we did have a few drinks in the bar which were nice and priced as expected. The hotel is well located for shopping and a short walk to the docks. Would definitely return.

    3
    « Lovely Hotel Let Down by Breakfast »

    This was my second visit to this hotel and I chose it after enjoying my previous visit although on that occasion I had to leave before breakfast. Parking is discounted at the nearby Q-Park however due to a fault on the entrance gates I was forced to park at the nearby undiscounted NCP. Nothing to do with the hotel. Checkin was quick, friendly anfd efficient and my room was lovely. Well furnished with a lovely walk-in shower and well equipped bathroom. My colleague told me that his room was an older room with a shower over the bath the TV situated such that it could not easily be viewed so not all rooms are modern. He was not so impressed but he can write his own reviews. All good until breakfast with both coffee machines broken leaving poor coffee dispensed from a flask as the only alternative. The novelty of a full cooked English hotel breakfast has long passed and I prefer fruit and cereal these days but unfortunately there were flies all over the prepared fruit in the cold display and the waiter was too engrossed on his mobile to notice. So crap coffee and only cereal for breakfast made a poor start to the day. Has it put me off staying here again? Probably, which is sad because the rooms are nice and the location is excellent.

    3
    « Afternoon Tea only at the Hotel - non-guest »

    I'd like to stress that this review is not of the hotel as I did not stay there - just the Afternoon Tea offered. The appearance of the hotel is very good and the one member of staff we encountered was pleasant, however that's where it ended for me. The pictured afternoon tea selection was to be shared between two guests with tea/coffee and a glass of prosecco included in the price. Everything about the food content of this tea was a little sad. The three tiny cakes appeared shop bought and lacked any flavour. The bread on the sandwiches wasn't the freshest and the content uninspiring and confusing. The scones sat lonely on the top plate but tasted okay with the jam and cream served. The tea was lovely and hot and the prosecco enjoyable but the main content of an Afternoon Tea was disappointing and I wouldn't rush back.

  • 5
    « Lovely visit »

    We had a reservation booked for Sunday and it did not disappoint The waiters were excellent especially the new young lad can't remember his name We had a main, wine and prosecco and Was too full for dessert but had an excellent dining experience. Couldn't fault it Thank you very much

    5
    « An Old Style excellent stay »

    Close to the shopping area and the city center. Wide room, comfortable beds and fully equipped kitchen in and old style building perfectly refurbished. Ground floor hall and bar really stylish and enjoyable.

    4
    « Great Place To Stay! »

    The apartment was very luxurious, clean and peaceful. We stayed in an apartment with one double bed and a seated area with a sofa bed and it was lovely to have full kitchen facilities and 2 sofas - made for a very sociable atmosphere. Would recommend. Only reason its 4 star as opposed to 5 is that when we got back late at night we realized that the sofa bed hadn't been made with bedding which showed a little lack of care.

    5
    « Superb hotel very friendly staff and great food! »

    We had a very enjoyable stay at the Richmond on 2nd and 4th September, 16 and would highly recommend this hotel. We very much enjoyed a lovely dinner and breakfast, and all the staff we came into contact with were extremely friendly and helpful from front of house to restaurant staff.

    5
    « Fantastic stay and very welcoming staff!! »

    Visited with my partner for a short weekend break 3rd - 5th September we arrived earlier then check in times but that was not a problem for the staff. Absolutely love the decor the young lady at reception Helena (I think that's how it's pronounced) she was lovely and very friendly. We enjoyed cocktails at the bar/resturant we got talking to Peter the resturant manager who was nice but came across a little up himself although we wish him all the best in Australia with his bakery. Josh the young gentleman who looks like a big friendly giant was also very friendly and accommodating. And then there was another young man we can't remember his name but he was lovely and recommended barley & beans resturant to us all in all we've really enjoyed our stay! The breakfast was very nice and the air con in the room is a great touch. We will deffiently be returning and recommending to family and friend! Thank you for making our short stay very welcoming!!

    4
    « Fantastic stay »

    My new husband and I stayed at The Richmond for the first leg of our honeymoon and we certainly were not disappointed. The hotel is very central with a secure (and very reasonably priced) multi-story car park only a minutes walk away. On arrival we were greeted by a friendly chap who got us checked into our room straight away, we were on the 3rd floor looking out onto the street where the hotel entrance is. The room was lovely, gorgeous decor, clean and fresh and really spacious - my only complaint was that where the dressing table area was, instead of a mirror, was a huge flat screen television. In fact there was no mirror at all in the room, only the bathroom which had no sockets for plugging in hairdryer/straighteners. Overall, we had a great stay here. It's only a ten minute or so walk to most of the attractions within the city center which was perfect for us. The Richmond is a beautiful hotel - clean and stylishly decorated, fantastic location and the staff are very helpful and friendly. I hope to return in the near future.

    1
    « Awful late breakfast, noisy, dirty room »

    The hotel looks ok from the outside but quite deceptive. Asked for a quiet room but had to put up with screaming seagulls for hours on end right outside the window. Whilst they can use bird nets etc, the best thing would be for them to spend some money on secondary glazing of some sort. The bathroom had three stray nail clippings on shelf and near sink, which if it had been cleaned properly would have been picked up. The shower and sink tiles were full of mold and had a horrible smell - then the water wouldn't flow away fast enough in the shower so you end up having to shower in shifts so as not to flood the bathroom! The TV wouldn't turn on, only for the helpful staff to say the remotes don't always work with the TV's and showed me how to turn the TV on manually. Again, can't they just buy TV remotes that work with the TV??? The pre ordered breakfast that was ordered by card outside your door the night before didn't arrive at the time requested and I had to wait an hour for it to eventually arrive. The food was cold and disgusting, with the grilled tomatoe being some canned chopped passata like "tomatoes" thrown onto the side of the plate and microwaved. I asked for poached eggs and got scrambled, and when I asked why I was told poached was not possible - the mind boggles as to what kind of a chef this place must have. When I complained about the supposed grilled tomatoes I was told they "substitute" for another "tomato based product" when they run out - this was even more bizarre than the egg excuse! The room was tiny, the bed was dreadful, full of spiky springs and lumpy. Couldn't really sleep because of this compounded with the screaming seagulls outside the window. The iron was tiny and didn't work, the ironing board was dirty and also tiny, like it was made for kids! Generally the room was dusty and hair all over the floor but luckily not on the bed itself. Best to avoid this awful place. The staff are friendly and helpful but clearly can't do anything about the run down place or lack of investment / cleaning, catering or upkeep.

    4
    « Don't stay in Room 43! »

    Hotel is in a good location - a lovely walk into the centre/Pier Head/Albert Dock. Friendly staff on check-in, looked after our bags until the rooms were ready. Rooms clean and tidy - plenty of space, plenty of hangers. A nice touch is the fresh milk and bottles of water, replenished daily. Modern warm bathroom with fluffy white towels and surprisingly thick toilet roll! We had 2 x twin rooms on the ground floor. Room 43 had a serious problem with the sounds of water from the room above, Whenever the guests flushed the toilet or ran any water at all, it sounded like it was coming through the ceiling! I think the guest who stayed there on our first night must've been to the toilet around 4-5 times and needless to say this kept us awake most of the night. The staff who arrived around 6am greeted each other quite loudly which also woke us up - but on the second night we closed a door to the corridor and this seemed to work much better. On check out when I complained to the receptionist about the water noise, they offered to waiver the valet parking charge, which was a nice touch. All in all a good hotel, good location and as it was bought through Living Social, it was a good price. I would recommend this hotel but only if you could get it for a reduced rate.

    4
    « Stunning hotel »

    Such a beautiful hotel! Finding the parking was a bit of a nightmare but after going in and asking we were told it was valet parking and we were to just leave the car outside. Checked-In with no problems at all. The room was absolutely beautiful. Stunning décor, modern and bright. It was spotless with not a mark anywhere to be seen. The mini fridge that was provided had our free bottle of prosecco in it, two bottles of water and milk that was sadly very off but was changed over without an issue. We ordered room service and the food was delicious! Beds were so comfortable and after a good nights sleep we tucked in to a buffet breakfast. Would be my first choice next time I'm in Liverpool!

    4
    « Peaceful »

    I took my mum Here for afternoon tea such a peaceful environment food was lovely reasonably priced, staff were attentive very clean and well kept would advise anyone to pop along. Local bus and trains close by an easy find.

  • 1
    « Let themselves down badly »

    We were given a voucher for a meal for 2 people as a gift for a 70th birthday. We arranged to go and purchased an extra meal as there were 3 of us. As a group we arrived around 7:30 for the booking at 7:45. Sitting at the table, waiters and waitresses kept walking past telling us that "someone will be with us soon" If I recall correctly it was at least 45 minutes before someone took our order. The restaurant was empty and only one other table was occupied. Food wasn't exactly quick arriving, and to be honest wasn't the best quality/tasting. If I recall correctly we arrived home at 11:30. And we drove straight home. It took hours to be served. Overall I would not go there again and definitely would not recommend the Richmond to anyone.

    3
    « Anniversary Midweek break »

    I booked the Richmond as a midweek break to celebrate our 14th wedding anniversary. When we arrived we were greeted by lovely friendly staff on reception. I had emailed previously to ask if we could arrive early as we were booked into the 'spa' for some treatments. This wasn't a problem and as we arrived at midday, our car was parked by a member of staff and luggage put away for us. We went to the 'spa' I use the term lightly as it was very very basic. There were no robes on arrival and we were asked if we had taken our own towels. Not something Ive ever had to do before at a spa. The changing facilities were lovely, nice and clean with great lockers. Unfortunately the spa was not great, one room with 3 small pools, one hot, one warm, and one cold. Damp loungers to sit on and no thermal suite, we were the only ones in the spa for some time so didn't mind as much. Our treatments were booked at 4pm and the spa staff were 30 mins late coming for us. However the massage was excellent and the 20% discount for being Richmond guests was good. We then went to check into hotel, we were told at Reception that we had been upgraded to a Junior Suite (apartment) which was nice to hear. We made it to the top floor, and found our apartment in the attic. There was a lovely card from the staff on arrival, an anniversary cheesecake and a bottle of prosecco in the fridge. A really lovely touch. However the apartment itself was tired, too big for us and quite dirty. There were some bad stains on the carpet and it was dark and far too hot. With it being one of the hottest days of the summer we put the aircon on but it really wasn't good. The bedroom was tucked away in a small corner of the attic and didn't benefit from the aircon at all. The bathroom on the other hand was fabulous, large and spacious with a bath and shower, and double sink. There were robes (rough) and slippers. I booked us into the restaurant for the first evening, food was okay, but a little over priced. Breakfast is excellent, a great choice of both cooked and continental with plenty of cereals and fruits too. Again staff at meal times were very attentive and friendly. I think the hotel is pushing it at 4* and is probably overpriced at full price, but I had booked a last minute deal online so can't complain. Having seen a basic room being cleaned when we passed I would have preferred to have been given the little extras but in the room I had booked, we had no need for a lounge or kitchen during our stay and a 2nd or 3rd floor room with a window and city view would have been better for us. But, nice touch I guess. Not sure if I would return.

    2
    « Dissapointed »

    I stayed at the Holiday Inn on Friday for £60 and got what I paid for; a basic room and a comfortable bed. I stayed at the Richmond for £155 on the Saturday and got a room so hot we couldn't sleep, the windows wouldn't open, the milk was 2 days past the best before date and exploded in my hand whilst making a coffee in the room, the double bed is made up of two single beds with an ill fitting topper that makes the bed very soft. Breakfast was a disaster too as the food was not continuously topped up. Valet parking sounds great but your car is driven off to the next street and parked in a shared car park. The hotel is used by hen and stag doos so be prepared for a 2am party in the room next door. The hotel did give us our parking for free (£15) and clear our bar bill (£15) but I should have asked for more. Very disappointing as the web site and price led me to believe I was going to stay somewhere nice.

    2
    « Disappointed »

    I came to The Richmond for an evening meal when my mum came down to Liverpool for a visit. Upon arrival the staff were nice and seated us quickly. Our orders were taken quickly top. However, after this, we began to notice the huge amount of flies in the restaurant! They were hovering around our table - I've never seen so many inside! Our starters arrived - my mum enjoyed hers but my bread under the mushrooms was almost black and tasted burned. Then our main courses arrived - despite us both ordering the steak, my mum was brought lamb! It was taken away to be fixed. My steak was supposed to be 10oz but it cant have been more than 5 or 6. It was dry and really not that pleasant. I had finished my entire meal before my mum's correct one arrived. It was a real shame as it ruins the experience when you have to eat separately. Although my mum's steak seemed better than mine, it was still small and a little dry. We were offered a free glass of wine for the wait. When we went to pay the bill the staff were laughing and joking about who's fault it had been - I don't feel that this is the correct response when a meal has been spoiled. The mains were valued at just under £20 each, and they were far beneath even a pub steak for far cheaper. We were really disappointed as we were expecting a lovely meal out for my mum's last night.

    2
    « Noisy »

    We booked one night only thank goodness as it was so noisy! The sofa bed was the creakiest ever and the double bed was clearly over used as you couldn't move without a spring popping! The worst thing was the fact that every time anyone above used any kind of water source the flow came through our pipes above the bed . Never have I had such a poor nights sleep! Location was good and staff were fine but we will never return due to the noise factor.

    5
    « Afternoon tea »

    We visited the hotel for a sparkling afternoon tea which we had in the restaurant which was very peaceful and relaxing. The service was impeccable throughout the experience. The staff couldn't do enough for us. Food was very good, especially the cakes.

    3
    « Great »

    Stayed here for one night in a 2 bedroom apartment for a hen do! The room was clean, view wasn't great and I do think it was extremely expensive for what we received and considering what I've paid for in the past in other hotels....but it was quite central on the opposite side of Liverpool one to the docks so still undies why it was so expensive. Other than the price, it was a lovely stay!

    4
    « So so »

    Two night stay over the bank holiday weekend. Hotel is situated within a ten minute walk of Lime St station, in a quiet area. Upon arrival we were quickly given our room key. Staff very courteous and friendly. Room was nice enough but the smell in the corridor and in the room was quite vile. Stale, stagnant aroma, almost like they had a flood and the water had taken days to go but they kept the same carpet. Large seating area with massive tv which lead into the sleeping area which also had a massive tv! Too much as its one open room. Small wardrobe with plenty of hangers but there was only one mirror (bathroom has a mirror but you can't dry your hair in there) and it was not placed anywhere it would be useful! Bathroom is nice, plenty of towels and the shower is good. Toilet sort of reflushed after you had flushed it. Air con didn't work properly and when it did it was loud. Fridge and tea/coffee making facilities included. The bar and reception area are very nice. Breakfast on the first day was ok, plenty of variety and cooked well if a little cold. The second day was very chaotic, food had run out as happens in most places but replacements came out in dribs and drabs so if you wanted a full english you had to wait to get it all together. Staff here are brilliant, very friendly and efficient. Hotel is close to all amenities but with the advantage of not being where all the noisy nightlife is.

    3
    « Weekend away »

    Location of the hotel is good 10 min walk from train station. Checked in staff friendly and polite. We were on the 3rd floor room 392 just before you enter the room there is stale stagnant smell. You can smell it in room a little .Room is spacious twin room! Two very large televisions at least 70 inch small wardrobe bed sofa. Tea, coffee in room mini fridge with milk an two bottle waters but not very cold.. Hairdryer in draw. Bathroom ok good shower! Cleanliness of room is ok few marks an splashes up the walls comfy bed. Negatives really it's too hot no window to open air con is set but very noisy and rattles. Mirror in bathroom but only one mirror in room where it was located isn't the greatest spot we had to take it down rest it on the bed as main sockets were side of bed.if you were to put it in a better place then there was not socket near by so not the best.. Definitely needs to be moved and a better lighting. Breakfast was good cereals, cooked breakfast and continental tea coffee an juices..location to the bars and shops 10-15 minute walk about 25 mins to the Albert docks.. Would I stay here again yes if able to get a cooler room as it is in good location an it was quite an good price

    4
    « Top hotel.... But »

    This is our second stay at the Richmond and on the whole it was great. We found the staff friendly but could not help with the two things that I reported the first morning, nothing major but niggly all the same. 1st there was no mirror in our room except the bathroom, my wife would have liked to wash her hair as we came straight from work but could not blow dry it as there was not 3pin in the bathroom (quite rightly) but no mirror in the bedroom! the other small irritation was the tv, could only get BBC and as F1 was on channel 4 that was out. As I said nothing big but because they could not be rectified and let's face it what's the problem with getting a mirror from a spare room (there was a hook to hang it on ) and getting someone to tune the tv in, it left me thinking they aren't bothered once you have paid :-( which is why I give it 4 and not five stars. Will stay there again next time i'm in Liverpool though..

  • 5
    « Wedding Anniversary celebration »

    Hotel is 10 mins walk from Lime St. station. We had a lovely clean, comfortable room with good facilities including fresh milk in the fridge. All the staff we met were very professional, pleasant and helpful. We didn't dine in the evening but would consider it if we came again.

    3
    « Mixed bag »

    Firstly I'd like to say the room,staff,and the hotels location were great,my wife and I stopped for a few nights through a groupon deal. Although the room was adequate and staff helpful and friendly I don't think I would've paid the full price without the deal we got,breakfast was very good,a wide selection,and done to a high standard. Now to the disappointing part,we also paid through groupon for a 2 course meal in the restaurant seperately to the hotel deal,2 course and 2 glasses of prosecco, I ordered the 10oz ribeye at a £5 surcharge,this was the disappointing part,when it came it was I the small side for 10oz and also slightly burnt on one side. Overall good hotel great location,disappointing meal

    2
    « disappointing »

    So disappointed in this hotel, told we would have a junior suite looked at the gallery yes that looks good, we were greeted very friendly as we headed to our room there was an over powering smell of mould and damp this didn't disappear as we got into our room. We the walked in the smell got stronger, I looked around went into the bathroom the shower wasn't even fixed to the wall, the pillows has stains on, and outside we had no table and chairs but everywhere else did I am so disappointed in this hotel with it costing us over £300 for 2 nights! Wouldn't recommend to anyone.

    5
    « Was recommended......... »

    A crowd of us decided to go to the Richmond on the recommendation of one of the couples in our group. and we were not disappointed. A few minor hiccups but nothing major. We were warmly greeted and immediately taken to our reserved table. We ordered a bottle of red and white wine and asked for larger wine glasses, I have never seen such small wine glasses before. Danny obliged without hesitation, but my glass and another were not clean, in fact mine had traces of lipstick on it. No big deal Danny sorted it, Two of us ordered the ribeye steak, I had to ask for steak knives after the dishes had been served, no problem Peter (restaurant manager from Tuebrook) took care of it. One thing I could not understand is why my friends steak was cold and mine was not???? Anyway, it was reheated and that was the end of that, All starters and mains were delicious and special mention must go to Peter and Danny who were outstanding. Well worth a vist.....

    5
    « Groupon two course meal with prosecco »

    Could not fault anything. Best chicken ever tasted. Our waiter, Daniel, was superb. Asked for extra bread for one and got six home made rolls, oil dip and olives for £1.50. That's what I call value for money. Was looking forward to desert, but could not manage. Shame. Can not wait to return.

    5
    « Amazing »

    What a great hotel. Staff very friendly and efficient. Rooms very clean. Rooms equipped with kettle for hot drinks. Fresh milk Provided in the fridge which is a first. Also bottles of cold water also provided. Staff very helpful on information about getting around Liverpool. The hotel is also in a great location. Only 10mins to the town centre. And also only a short walk to the beautiful Albert Dock. Would definitely use the Richmond again.

    4
    « Central location for dinner »

    Went in for dinner, Main courses about 20.00. Staff were polite but service seemed little disjointed so kept waiting. Drink did come quickly thought - this was little pricy nearly9.00 for large glass of wine. I had ribeye which was well presented with choice of 2 sauces, portions were good and the stake tender.

    4
    « Stayed for 1 night »

    We went to Liverpool for an overnight stay. The hotel was clean, very quiet but in some areas a little tired. The staff were very helpful. The room was nicely presented with a lovely refurbished bathroom. The building is probably Victorian and I presume maintenance costs are extreme. It had been updated I think where possible but due to the era of the build not easy to do. The breakfast was buffet style with sufficient of everything.

    2
    « Very tatty - shame »

    My boyfriend booked this hotel for a weekend visit to Liverpool . After a stressful few weeks , I was really looking forward to it. Upon arrival , the staff were very nice and friendly - on surface level , the decor was nice - if a little gaudy. I'm an OTT sort of person so I liked the black chandeliers and damask wallpapers - however - upon closer inspection , the chandlers were incredibly cheap looking and there was a kind of 'done on the cheap' feel about the place . I started to notice bits of the decor seemed tatty - I think that's hard to avoid though in old buildings if you're using a lot of black paint? We were given our room key and filled in on breakfast times, etc - we were a little confused to hear our room was through a nearby door on the ground floor next to reception . We had booked a suite which we thought would have a balcony ? We went in to our room and heart sank . It was horrible . We were stood in a big kitchen . Wooden floor . Table and chairs . Bedroom to the left behind a screen type wall that didn't even meet the ceiling , bathroom to the right . It was NOT a hotel room. It looked like an underground bunker ! The view from the window was into the other three walls of a grotty courtyard type space . It was awful . Drab decor and marks on the walls. I got really upset so my boyfriend demanded that we were moved to a) a less prison cell type room , and b) to the room that we were sold upon booking . We were moved up to the fourth floor. On the way to our room , I couldn't help but notice how badly this hotel was in need of a cosmetic lift . Crumpled ill fitting carpets , dirty walls and skirting boards , general tattyness. Our room was through an off-corridor and up some small carpeted stairs like you'd see in a small house . This carpet was beige and had stains and marks all over it. We walked in to our second room and whilst it was improvement on the last - it was by far one of the worst rooms I've ever seen in my whole life . Nice big TVs in the rooms we had -but HORRENDOUS furniture . Two tiny , grubby sofa beds positioned aside a tiny ( and by tiny, I mean tiny) black side table . I'm So glad I didn't have to sleep on one of them - they were tiny and just awful . The bathroom stunk of mould - over poweringly so , and the balcony was littered with cigarette butts and bird poop that hadn't been cleaned up . The bird poo I can kind of ignore as you can't control that - but there's no excuse for the cig ends . Again , just a sign of how standards are lacking here? The room we had was really really tatty - I was wishing we had booked a Premier Inn - which would have been clean and comfortable. I couldn't wait to leave this hotel , which is sad because it really could be something special with some investment and raising of standards . The online pics of this hotel are lovely - but believe me - they aren't representative of the place I stayed in last night ! There was nothing remotely luxurious about the place - and it markets itself as a luxury hotel. The breakfast was not nice at all . I've never tasted such horrible scrambled egg and the hash browns were awful . How hard can it be to get those two things right ?? I wouldn't stay here again because I'm struggling to find any positive thoughts on it . I've just spent three weeks in the Indigo Hotel in Newcastle- the contrast between that and the Richmond is unbelievable . The staff I encountered were very friendly and helpful - but appeared to be a little inexperienced - which isn't their fault. If you like the finer things in life - I'd avoid this place ( or if you just like clean carpets and walls and are not keen on the smell of damp). Sorry to be so moany but I can't lie.

    4
    « Sweet suite »

    After a beautiful Irish blonde girl parked our car we checked in to an awesome suite. Very clean very big very nice. All the staff are friendly and helpful. Main meal was ok breakfast was good. I'd definitely stay here again. The location is ok and the main areas are a 10 minute walk.

  • 5
    « Miss »

    Upon arrival me and my partner were welcomed warmly! The atmosphere at reception is fantastic and I think that this makes your stay a lot better when the staff are lovely. The rooms are nicely decorated and modern and staff couldn't be helpful enough. Would defiantly recommend and stay again!

    4
    « Groupon visit »

    Booked through groupon offer. Upgraded when checked in so that was nice. Think it was the junior suite. First impression the room looked very clean and everything we needed. Plenty of towels and toiletries. Closer inspection we could see the room need a bit of an update and odd jobs needed to be fixed. Breakfast included which was fine. Busy in the morning so the staff made us a breakfast table up. Handy for the city centre, closest train staion is Moorfields. Would stay again but not sure at full price.

    3
    « Great birthday stay »

    Room was a good size as was the bed however have had more comfortable sleeps in other hotels. Liked how the room had been decorated aswell with the big TV. Loved the bathroom and the massive power shower. Only think I didn't like was that we could hear water running all night as the pipes must have been running through our room this was quite annoying as it was particularly loud when someone flushed. Breakfast in the room/bed was a nice touch, lots of choice however do prefer buffet breakfasts as the food arrived with cold toast and beans. Overall would stay again but it was just an average stay.

    2
    « Not even close to 4* »

    Stayed 1 night and quite disappointed with the visit. Room was large in size but not in working order. Booked room with the city view - glazed door was obscure glazed, facing inner courtyard and not even openable for some fresh air. Lightbulbs were out in the lounge area, tv not working. Shelving was not dusted for a while. Bathroom was in better shape but strong smell of damp. Staff lacked knowledge of the city and surroundings, and we're not able to help with any directions. Very slow check in. On the upside there were facilities to store luggage (not particularly secure) and great choice of teas in the complimentary tray.

    5
    « Luxurious, Tasteful and Delicious! Not to be missed. »

    I booked the Richmond as a 2 night midweek break for myself and friend. We chose a dinner, bed and breakfast package in an apartment suite. On arrival we were met by smiling friendly staff at the reception desk and directed to our apartment. The apartment was exceptional, beautifully furnished and tastefully decorated, white bed linen and plump white towels. 2 huge flatscreen TV's one in the lounge / dining area and one in the bedroom. There were white bathrobes and slippers in the wardrobe, a bottle of Prosecco in the fridge chilling alongside wine 2 glasses - fresh milk and tea, coffee and biscuits - what more could we want! The food was amazing, all freshly cooked and beautifully presented and served by such well trained, friendly staff, nothing was too much trouble. The location is within walking distance from the city centre and all Liverpool's attractions. This was the first-ever visit to Liverpool for both my friend and myself it will definitely not be the last.

    3
    « Friendly Staff »

    We stayed overnight as part of a hen party. Positively the staff were friendly and helpful, the beds were comfy and clean, as was the bathroom with a good shower. However, the room, which was large was well in need of an update. There were stains on the walls and in some rooms huge patches of damp. Lighting in the room was poor and we were pleased the stay was just for the one night.

    5
    « Thank you for a wonderful stay at the Richmond »

    We booked our 2 night stay with Groupon and we loved it!!! I mentioned that it was a birthday treat for my husband and hoped for a lovely room-we couldn't have been happier. We had a Junior Suite and there was a birthday card from the team and a mini birthday cake in the room to make it really special. The staff were lovely and couldn't have been more helpful-parking was easy at the Q park, breakfast was excellent and we couldn't have had a better time. The sun shone and Liverpool was at its absolute best!! Thank you Emma and Team we will definitely be back again!!! Thank you all, Lynn and Richard :)

    5
    « Great staff and service »

    We went here on our wedding anniversary and told the person taking the booking at the hotel that we were there for a special occasion. She said that she would allocate a good room immediately and if there was a chance of a free upgrade on the day she would note it on the booking. True enough on the day we were upgraded to an apartment which was really nice and as well as having a bottle of Prosecco in the room, the staff took the time to hand write a card wishing us a happy anniversary. We didnt eat in the hotel in the evening, but Breakfast next day was the usual buffet affair. Sausages and bacon were really nice, but would like to have seen fried eggs as well as the scrambled on offer. Not a big enough gripe to dock a star! All the staff are really friendly and cant do enough for us on our short stay. We have stayed here before and the service is always top notch.

    5
    « Best place to stay in Liverpool »

    I booked this hotel a little worried as had mixed reviews so glad I went ahead with the booking. We walked in and we were greeted by lovely staff who offered to keep our bags locked up as we were a little early to check in while Me and my husband enjoyed an afternoon tea in the restaurant which was delicious and again staff very friendly. Our room was just lovely, very spacious nice and cool and extremely clean. We walked over to the spa to use the facilities and had a massage each which was lovely (make sure you book in advance) the spa is small and I believe they are working on it at the min so not the best but still it's free make the most of it, breakfast the following morning was delicious and again staff all friendly and professional, I didn't get the girls name but she had dark hair with glasses and she was very friendly on reception. Overall it's a great location with everything you need I won't stop anywhere else now.

    5
    « Great hotel and staff »

    This is my second visit to the hotel. I do a lot of business in the area and have stopped at various hotels in the area based on the same price range. This is the best by far well worth the money and ideal location. The main thing for this hotel is the staff who are to a high standard and very professional. Do not know all the names but manageress Amanda, the irish receptionist and Emma excel in there job.Will be back Kevin

  • 1
    « Esk spa visit »

    Worst spa I have ever visited. Lovely girl on her own in reception, given robes and towels. Shown to the changing area which has little privacy for those who would like it. Robes seen better days and rough. Made our way through to the Spa?? One room with 6 loungers, we were a booking of 12 and there were 4 others in there too. Very dark with cracked tiles, one small hot plunge pool and a small cold plunge pool with an ever smaller whirlpool which was not working at its best. We booked through an events company and we're told we could use the facilities from 9am. These were the only facilities we could use, when I inquired about the advertised steam room/sauna I was told it had unfortunately been closed down. This led to a very boring morning awaiting treatments which were good but they were given in 3's so no privacy especially for those who may be body conscious and having a massage. I have visited several Spas and have never used one like this, the facilities were shocking. I do believe that when this Spa was first opened it would have been OK but it has been disregarded and left to fall into disrepair. Please do not book this as a Spa option unless it comes free with the hotel room or you will be disappointed.

    4
    « Fabulous stay! »

    We stayed in a suite which was fabulous, lovely room, on the road but we had no traffic noise, lovely extras in the room, we had the booked the room for a birthday night away and the staff knew this and made extra effort for us, it was great and made us feel really welcome. We were 5 mins from the world museum, 15 mins from the docks and the cathedral, really impressive buildings and photo opportunities, plenty around and lots to choose from when it comes to restaurants and shops. The air con was really appreciated as it was very warm, we ate out but had a few drinks in the bar later on, the breakfast was lovely too and all the staff couldn't do enough for us, the girls on reception were all especially lovely. Thank you for making a small break for busy parents just that little bit more special! x

    3
    « Good at some things, pretty average at others »

    I stayed at the Richmond for 2 nights, and my overall experience was decidedly average. Good points: - pretty hotel exterior - good location - friendly staff - comfortable bed - large, modern bathroom Bad points: - old hotel decor, especially in the corridors and rooms - very tatty room, which needed competely redecorating - inadequate sound proofing (you can hear people's feet constantly moving around on the floor in the room above) - breakfast very average, even if it is only £10pp Overall, I'd give the hotel 5 out of 10, and would imagine you can find much better places to stay for similar money. *Tip: Don't eat breakfast at the hotel. Barley & Beans - a café opposite the hotel - make amazing breakfasts.

    5
    « Afternoon tea »

    Excellent service and food in the Richmond this afternoon. We had bought Groupon vouchers for afternoon tea. I was very pleased with the food, plenty of sandwiches and cakes and cream scones. The service was excellent also.

    5
    « Birthday Treat »

    Celebrated my birthday in style, stayed in a 3 bedroom apartment in this beautiful Hotel. Lovely spacious luxurious rooms with all the facilities you need. Great breakfast, friendly staff, fab location. Definitely stay here again, highly recommend it!

    5
    « Great experience »

    I really enjoyed this hotel, great location, good value for money and walking distance from most things you want to see in Liverpool. The meals were good and the staff friendly. I couldn't believe how big the room was that I was in and a really comfortable bed with a big TV in the room, what more could you want from a hotel??

    5
    « 40th Birthday Break »

    Just back from a lovely one night break which I booked for my husband's 40th Birthday on 10th August. On arrival there was a slight mix up but the helpful receptionist Emma K sorted this out within minutes and also upgraded our room to a suite. Spacious apartment lovely decor. I had booked the romantic getaway package which included a bottle of chilled prosecco and we were also left a little cake and card for my husband's birthday, which was a lovely touch. A three course meal was included in the package too and we couldn't fault this at all. Just one small error made when we were charged for the desserts the following morning, however the very helpful and friendly waiter Todd sorted this out with his manager Rebecca who again was very helpful and rectified this within minutes. The hotel is in an excellent location. We would highly recommend staying here and we will certainly be visiting again.

    5
    « Lovely Stay »

    We stayed here for two nights at the end of July for my boyfriends 21st as we had tickets to see Jimmy Carr. Its in an ideal location, short walk from the shops, docks, tourist attractions and is relatively easy to find. We parked in the Q Park which the hotel does a deal with for I believe £8 a day which is great and it cant be more than a 3 min walk away. We had a lovely room on the bottom floor right next to the reception desk with a big bathroom. It was very clean and spacious and we didn't hear any noise from the road. Only downfall was that it was a little dark. The reception were very helpful in arranging taxis for us as the theatre was not within walking distance and they were all very friendly. We ate in the hotel on the first night, the menu is limited and I struggled to find something I like but it was enjoyable however it did take a long time to come despite being quiet which meant we had to rush our meal down and quickly pay in order to catch our taxi. We didn't opt for breakfast as other reviews pointed out it wasn't too great but there are a few breakfast shops on the same street. All in all a pleasant stay.

    4
    « Nice rooms »

    Nice hotel, stayed here at the start of July on a groupon offer including spa (Spa is actually across the road, didn't have a steam room, is one room with a ducuzi which didn't turn on). Anyway, hotel was nice, rooms very were nice, comfy beds, big TV etc, didn't hear any noise from other rooms which is a common problem in more modern hotels. This is about 15mins walk from Liverpool 1 which was ok, but if I was staying again I think I'd like somewhere nearer the docks/centre as this was about 30mins walk to the docs. We went to San Carlo restaurant which was really good. Breakfast in the hotel was ok, again included so wasn't too fussed.

    5
    « Great stay with added little touches »

    Stayed for 2 nights for partners birthday on arrival they had put a card wishing him happy birthday rise pettels on the bed and a little cake in the room which was a nice touch. Staff were helpful and friendly would definitely stay again. Lovely big comfy bed nice breakfast.

  • 4
    « Richmond hotel »

    A great hotel very near albert dock and the cavern ect a great breakfast with friendly staff ready to make you welcome the rooms are great with a big tv the room could do with a mirror but would book again great staff recommended place to stay

    4
    « Enjoyable meal »

    My wife and I went on a Groupon deal for £29.00 for a 2 course meal with Prosecco.The food and service was very good and excellent value. We both decided to pay the £5 supplement for the steak which was lovely. We would certainly go back again in the future.

    5
    « Wedding anniversary »

    Had a fantastic stay at this hotel for our wedding anniversary. Staff were friendly and upgraded our room due to it being our anniversary. The room was clean and the bed very comfortable. Breakfast was lovely too. Would definitely stay at this hotel again. Thank you Richmond hotel for making our wedding anniversary special.

    1
    « Don't go there! »

    We stayed on a Groupon deal and were purposefully put in a crap room with stains and mould on the wall where the air con didn't work because apparently that's how they treat their customers. As soon as we complained, they put us into a new room for "normal" customers which was ten times better and newly decorated. Speaking of customers, service is appalling and they all need to get some basic customer service training because we got ignored upon checkout for 15 minutes... Tacky decor and awful feel about the place. I'd rather stay at a Holiday Inn/Travelodge because they are chains and know what they're doing! Ruined my boyfriend's birthday weekend.

    4
    « Very good hotel »

    good location, can walk to most places, if not plenty of cheap taxis. Food good, service good. Car parking at a cost, valet for£15. Rooms ok, bit on the hot side. Would definitely stay again. Booked as a groupon deal.

    5
    « Wedding Day »

    We have just had our wedding at the Richmond Hotel in Liverpool. The accommodation, food, staff were absolutely amazing! They made our day very special and couldn't have done more for us. I would definitely recommend this hotel.

    4
    « Liverpool »

    Arrived and was very impressed with reception area staff were cheery .After a very small hicup with room this was resolved instantly by a young girl (sophie). Room was spotless toilet very nice.for a mid range hotel I was impressed with restaurants room and staff.if going to Liverpool would recommend this hotel.breakfast was very nice.i would and will return.thanks .jtucker

    5
    « Great Hotel! »

    Spent the weekend here with a group of girls on a hen weekend and we all thoroughly enjoyed it! Rooms were perfectly clean and beautifully decorated. The fridge with fresh milk and complimentary water was a great little extra touch. We didn't have dinner or breakfast at the hotel but the restaurant looked lovely and there was live music on so would of been very nice. This hotel is in a perfect position -5 minute walk into shops and train station and close to all bars and restaurants. I stay in Liverpool a lot and will be 100% be recommending to all my friends and family ... currently trying to persuade my partner to book our next trip!

    5
    « Great night, shame it wasn't longer! »

    We booked this through Secret Escapes like many others on here and got a very good deal. The hotel is in a nice central location allowing for you to visit all of the wonderful sites in Liverpool. Just be aware that you have to pay £15 per day to park your car on site and parking in Liverpool is quite hard to find so you may have to pay the money to the hotel. The hotel provide a valet service and they are very helpful when taking and receiving your car. The room we had was a junior suite and it was a very good, clean and comfortable room - it was a shame that we weren't there for longer. The breakfast the hotel provides is a waiter service and the options on offer are varied and the full English I had was incredible. Overall it is a very nice hotel in a prime location to explore the wonders of Liverpool!

    5
    « Loved it. »

    We stayed in a junior suite in the Richmond for a theatre trip. The hotel was lovely as we entered. The room was stunning, gleaming throughout with a very nice bathroom. Really comfy bed and a huge t.v in each room. The kitchen area all looked brand new. We had breakfast in the morning in the restaurant which was really nice, although the food could have been warmer. The Richmond is a lovely hotel and we would definitely stay there again.

  • 4
    « Enjoyable couple of nights. »

    First visit to the hotel and was very impressed. The room was large and very clean, two large t.v's, kitchen and dining table and lovely king sized bed. Toiletries and tea and coffee provided. Breakfast was good with a a vast choice and even provided soya milk for us. My only complaint is we had to change rooms after we'd unpacked and got settled due to the power sockets kept tripping. The room we were moved to was very tired in comparison to what we originally had, some stains on the walls, carpet and sofa and the plug in the bath didn't fit. The staff were very apologetic but a complimentary drink in the bar for the inconvenience would have been a nice gesture. I would though return without hesitation and would recommend to family and friends.

    2
    « Disappointed »

    Booked with Secret Escapes got a good deal, so I thought,suite free bottle of fizz bed and breakfast and evening meal for 2 nights. Room 353 what a let down stains on the beige carpet, stains on the walls from old sellotape blue tag etc as for the kitchen area the grease on the walls was discussing. Sofas were sofa beds so uncomfortable to sit on. I wanted to leave but my husband talked me round. We went down to the restaurant, we had booked before our arrival, service slow food eventually arrived it was ok.They had run out of my first choose on starters and Dessert so made do with soup and no dessert!.Restaurant and bar area quite nicely decorated. Second night some emergence in the kitchen had to wait 1 hour for our mains but we did get a free drink. Breakfast self service adequate. This room need a good few Coates of paint after a good clean a new carpet not beige, a splash back in the kitchen area, new net curtains which were torn and only then would it be a reasonable standard. Don't waste your money staying here.

    5
    « Excellent apartment! »

    Spent the weekend here as part of a group for a friends birthday in one of the Richmond's apartments. I cannot fault any part of it! Excellent rooms, service from the hotel bar and dining room was friendly polite and efficient and the hotel overall is exceptionally clean!

    5
    « Great hotel »

    Stayed he for 1 night with 3 couples. Great hotel, comfortable beds, lovely bathroom. Unfortunately our air con was not working but after a phone call to reception and one was brought up to us. Gentlemen at reception at 1am when we returned were very accommodating serving us drinks and moving tables for us to sit at even though they were all set for breakfast. Would not hesitate to stay again!

    5
    « Groupon Girly Night Away »

    Couldn't fault the hotel, spotlessly clean, fantastic hospitality, accommodating service and friendly staff. I went on a Groupon deal with a friend and we both said we would definitely go back. Fab central location and the valet parking was a really handy extra.

    5
    « Beautiful and unique »

    A beautiful suite greeted my arrival, well appointed open plan sitting room, kitchen and dining room and a separate bedroom - the most comfortable cosy bed ever. The bathroom was luxurious with a huge walk in rain shower that was super powerful. I had a lite bite as arrived late a felt perfectly safe in the bar brasserie as a lone female I think the term is - the bar man recommended a tasty chilled Chenin Blanc and I had a delicious feta and beetroot salad. Breakfast offers an extensive choice in a classic hotel style with linen table cloths and serviettes, quite genteel! Located in the business district and only a 10 minute walk from lime st station it suited my needs perfectly and I highly recommend.

    5
    « Lovely hotel with friendly helpful staff »

    We stayed here for our second anniversary using a 'Groupon' deal incorporating bed, breakfast and bubbly, and it was a delight. The hotel was clean and the reception staff were very welcoming and helpful. The room was perfectly adequate: good size with a comfortable bed - although the fact that it was listed as 'suite' confused us (we learned that 'suite' in this instance meant set of individual bedrooms not your own suite of rooms). Good location, ten minutes walk from the city centre and ten minutes walk from Lime Street Station. Biggest bonus for us however was the handwritten card in our room for our anniversary - thank you so much Sophie, Emma and your colleagues - what a wonderful surprise! ^_^

    4
    « Lovely lunch »

    Ate here on the group on deal 2 courses & glass of pro secco both course were great, about 8 tables in all using the groupon deals wether it was this deal or the afternoon tea, would recommend to all very good value

    5
    « A beautiful hotel »

    We stayed here as a gift from our daughter and son - in law for all the help with their wedding The hotel is beautiful the staff are very friendly and helpful nothing is too much trouble. we stayed in a classic double room which was a good size for what you need love the little fridge with fresh milk and water tea and coffee making facilities, the large double bed was amazing with a thick mattress topper a truly luxurious bed, there is also a 50 inch LCD TV on the wall and the bathroom was a good size with some lovely complementary toiletries and the shower WOW fantastic it has a large power head from the ceiling gorgeous shower. Breakfast is everything you want and more all freshly cooked I would recommend this hotel its location is fantastic for seeing the sights of Liverpool head to Mathew street for a fun packed lively evening and you have to try the famous Cavern and see all its memorabilia a good bar to go in is rubber soles had a fab night in there We are definitely going to book here again Thank you Richmond for a truly fantastic break

    4
    « Budget hotel with added trimmings »

    Like most people in the hotel we were here on a "voucher deal" which incorporated a basic room, breakfast and a bottle of wine for £79. for two people and to be honest, that was all we really needed for a one night stay in Liverpool with easy access to bars and restaurants. Service was friendly, breakfast was ok at best but overall it represents great value for a city centre location.

  • 5
    « Lovely stay. »

    What a lovely and pleasant experience we had. We've stayed in Liverpool a few times and this is by far the best one yet. Our room was very comfortable and felt like a mini apartment. At breakfast there was such a wide variety of items to choose from and our waiting staff Emily and Rebecca really looked after us and sent us I our way very happy. I can't recommend this hotel highly enough.

    3
    « A good location »

    We booked this hotel via groupon. It was a decent enough hotel and easy enough to walk in to the centre. The hotel corridors were dated but once inside the rooms they were ok and had the main amenities (hairdryer, fridge, tea and coffee making facilities but no iron). I have had better breakfasts but served a purpose and the staff very helpful and friendly. I would stay again

    5
    « Fantastic hotel, great location and a lovely room »

    We booked a night stay at The Richmond via Wowcher (£79 for the stay with prosecco, breakfast, late checkout and spa access) as we have never been to Liverpool. The hotel offers a discount parking ticket if you use the Q car park on Dale street, this was about 2 mins walk from the hotel and was a good secure car park. The hotel reception was lovely, decorated in a modern boutique style. We checked in, speedy and friendly staff were around the hotel and all said hello etc. The room was gorgeous we loved the style, the size and the layout. The bed was comfortable and the shower was a good size. The prosecco which was chilled in the fridge was lovely. The tv was huge and the aircon was good. We popped over to the spa (directly across the road) and used the gym (again was very good) and then used the relaxation pools which were really nice. We then got ready and walked to the centre of Liverpool which took about 7-10 mins. We ate out and returned to the hotel for a drink and then went to bed. The only thing that was a negative about the room is that the seagulls outside were so so noisy I didn't sleep much. Bed was comfortable. The breakfast was ok it was a help yourself buffet but it was a little cold. Selection was very good. We really recommend the hotel and we will be coming back!!

    3
    « R Brassiere at Richmond disappointing »

    This is a review of the R Brassiere only at the Richmond. I bought a Groupon voucher for 2 course meal with Prosecco for about £30, supposedly worth up to £70. However, this was rather misleading. When I checked the A La Carte menu online, the most expensive starter was £6.95 and the most expensive main meal was £16.95 (excluding steak and lamb for £19.95 which carried a £5 supplement)! For two people this would total £47.80. According to the menu, Prosecco is £7 a glass so add £14 to £47.80= £61.80. However, I'll try not to quibble too much as we were paying less than the menu prices. The menu was very limited in choice. Not always a bad thing but for me there was little to choose from as I don't eat meat but I'm not vegetarian. The 2 veggie dishes didn't appeal at all, so I went for the salmon. Not the most original of fish for an upmarket restaurant, I would have expected sea bass or bream at the very least. Anyway, it was fine. Should have been served with sweet potato mash, but the staff said as there wasn't any I could have ordinary mash or chips- I decided on mash. My husband selected the pork, but was told as that wasn't available he could have the lamb or steak without the supplement. So that was perfectly acceptable. The staff were all very pleasant and the restaurant itself pleasing on the eye. However, we felt that the menu needs to be a little better.

    5
    « Birthday Celebrations »

    Gem of a place.... a lovely hotel with a team of friendly and courteous staff. We arrived early and our room wasn't ready, however we were offered a room for us to change and freshen up as we had spa and beauty treatments booked in at ESK. Our room was lovely and clean and the beds were so comfortable.. We enjoyed our breakfast..plenty of choice and it was consistently replenished... usual choice of buffet Full English and croissants, pastries, toast and cereals. Car parking...we parked at the Q in Vernon Street... around 5 minutes walk away just off Dale Street... it's €19 for 24 hours...but the hotel will give you a 50% off voucher when you check out.... great value.... Cannot fault the hotel and will definitely return on our next visit to Liverpool!

    4
    « Birthday »

    Lovely hotel. Lots of character. Service on the Saturday was very good. Sunday wasn't so good. Room was very warm also dusty. Staff very pleasant and couldn't do enough for us. Hotel was well located. Just a few minutes walk from the town. Lots to do in Liverpool.

    3
    « Ok handy for local amenities »

    Stayed overnight on a Groupon deal with bottle of bubbly and spa access. Initially advertised on Groupon as being available on friday evenings but when I checked on Groupon booking site all the Fridays were unavailable. I felt this was a bit misleading especially as I had rung the hotel and rooms were available for the date we wanted. However the hotel was reasonably quiet (Sunday) when we stayed so probably better. Parking is either 2 streets away half price with hotel voucher or for £15 car will be parked for you. There is one door to each 'apartment' off the main corridor and rooms are through this. Our room was sufficient, not very large but clean and comfy with a nice shower room. There was no bath which I would have missed if we had been there longer than one night. The bed was comfy and we slept well but could have done with a blind over the window as it was light in the room in the morning. The small bottle of milk in the fridge was much better than the tiny milk cartons usually provided in hotels. A nice touch, and our bubbly was in the fridge on arrival. Staff were all pleasant, the bar pleasant and staff made good cocktails which were reasonably priced. Evening meal was fine, service was a little slow between main and dessert but we were offered a complimentary drink as a result and we hadn't even complained. The spa wasn't mentioned at check in but as it's across the road and doesn't have a pool we didn't bother. Breakfast was a bit busy, we were seated in the corridor between reception and the bar right in front of the lifts which wasn't the best as folk were coming and going. It's a buffet and as there is not a lot of space the different food selections are in different areas, however the food was good bit does need hot plates. I would suggest ordering meal to be delivered to the room. There must have been more people in the Hotel than we had originally thought. The Hotel was ok but something is missing for a supposedly 4 star hotel. It's handy for amenities but would probably only stay here again if we got a good deal.

    4
    « Comfortable stay, good location »

    I've stayed here for a number of weeks for work. The rooms are spacious, comfortable and nicely decorated. Reception staff very helpful. The let down throughout my stay would be the restaurant, when busy staff tended to neglect customers especially when busy more noticeable when they were hosting a coach party. It would have been nice to have been advised that restaurant was going to be busy durning their seating times. However the food was very good and well presented. A number of times breakfast wasn't always setup 100 %. Dispite the restaurant I would recommend a stay as you have the town centre for plenty of food choices

    5
    « Weekend break »

    Excellent friendly staff. lovely clean hotel. A well located hotel with easy access to the city centre. This is a revisit as we were so impressed on our previous visit. The rooms were clean and the bed was very comfortable.

    5
    « The perfect Christmas dinner »

    My father in law booked our Christmas dinner here and we were so impressed, as my own family live else where I wasn't feeling too Christmasy but the Richmond turned that around on the day! We were met in the stunning bar area by the friendly Rebecca who had a chat with us, offered us a drink and told us where to head to. She also informed us that there was a kids room set up near the dinning area, this was fantastic as we had our little nephew with us and he was very entertained. A nice family touch. Entering the room, it was bright and Christmasy and had a lovely live singer on. The food was gorgeous, I had the beef and it was so yummy! The staff were attentive and friendly, especially with our nephew who is only 2 and was a bit restless. A special thanks to Sandra, Austin, Rebecca and Daniel who all took the time to make our Christmas so special! Highly recommend

  • 3
    « Slightly Disappointed »

    My husband and I were celebrating our wedding back in October and needed a hotel in town. For some reason most hotels were fully booked or extremely over-priced. One hotel wanted £999 for one night (we've stayed there before for £70). The Richmond, although more expensive than normal (£180 rather than the regular £60 - £80) wasn't as expensive as others and was close the venue where we were hosting our party. We arrived in town early to set up the room and the staff at The Richmond managed to find us a room which was available early which was great as we had a lot to do in the day. The entrance to the hotel and the reception area/bar is very modern and looks lovely, but once you get deeper into the hotel it isn't as modern as you'd expect. Our room was very spacious but again, wasn't as nice as we were expecting, especially for the price. There was a massive hole in the wall where the wiring for the telly hadn't been fixed/finished. There were dirty marks smeared across the walls but the floor and bed seemed clean enough. The wardrobe was tiny, considering the size of the room we'd have expected something better. We were only staying one night but we couldn't even fit in my husbands suit in it properly. The bathroom however was gorgeous, with a massive shower and lots of marble, totally the opposite to the bedroom. I think if we'd have paid normal price we would have overlooked the issues but as we paid quite a lot of money, for one night we were slightly disappointed. We were also disappointed in the staff, we explained our reason for staying in the hotel (and whilst we weren't expecting any freebies) they didn't even offer to arrange a taxi for us. The weather that night was awful and my husband had to go and get us one in his wedding suit while I stood in the doorway in my wedding dress. We don't have many reasons to stay over in town with living in Liverpool but if we do I don't think I'll go back to The Richmond.

    5
    « Afternoon Tea »

    Beautiful surroundings for a perfect Christmas Afternoon Tea. Champagne, sandwiches filled with tasty turkey, salmon and cheese. Topped off with dreamy delicate cakes. Superb! And the staff were attentive and friendly. Make a lovely gift for the New Year.

    5
    « Large, spacious rooms, excellent location »

    Stayed for 2 nights just before Christmas. The hotel is ideally located to explore the city. Rooms are large and include a separate living area and well equipped kitchen. Comfortable beds and absolute quiet at night make for a nice rest! Staff were friendly and helpful, a credit to the hotel. Highly recommended.

    4
    « Handy for the Centre »

    We had heard about the noise issues at this venue, but as we were on the fourth floor, it didn't bother us. 50" TV and a fridge with complimentary water, tea and cafetiere coffee... with biscuits (yay!).The king-size bed was super comfortable and the room and bathroom were a decent size. If we'd have had the cat with us.... The staff were great ~ really friendly and helpful. Recommended.

    4
    « Pleasant Surprise »

    We stayed here as a result of using up some Best Western points, and was very pleasantly surprised. The room was huge, more of an apartment in fact, with kitchen facilities, a dining table, two TVs etc. The staff were excellent on checking in and out, and service at the bar was quick and efficient despite there being a private function. Very good, will come back and would recommend

    3
    « An OK Hotel »

    First of all I payed £398 for a Fri and Sat night. I arrived Friday night, the staff seemed like they wanted to be anywhere else. I was rushed through check in and payment, wasnt told when breakfast was or where it was served. The room looked fantastic, we had a Richmond suite which had cooking facilities, comfortable lounge with large TV and a great bathroom. The bedroom was also nice (view not great but wasnt bothered) The bed however was sqeaky and loud everytime you moved on it. Good selection of breakfast but found the cooked stuff luke warm which was a bit annoying. The keycard stopped working twice, the lights blew once, the phone in the room stated the wrong room number therefore reception thought i was someone else. Checkout was fine and we could leave luggage in a storage room. Overall, not the best stay at a hotel, but I have had worse. Certainly not worth the money, if it was £100 less id be satisfied.

    1
    « Birthday Ruined »

    Partner booked this hotel for 2 nights on a deal which when i saw the actual nightly rate, thought was great value for money! Work has been so manic for me, my partner booked this so I could unwind! I wanted to shop in Liverpool and have a few cheeky drinks of a night. First impressions - lovely! Staff - wonderful but now i feel that they are deceiving! We had the worse nights sleep of our life Friday night and ended up sleeping in Saturday morning due to the noise so many others have previously mentioned! Due to not wanting to waste anymore of Saturday, we reported this noise on our return about 6:30pm!! I wish i had read the reviews on this place as surprise surprise, the reception staff acted like this noise was a mystery and not normal (i recorded it on my phone it was that loud) and we were offered another room - Fantastic i thought! Got into our new room and the lights blew - waited over 1 hour in the dark for someone to come and fix it. Missed our dinner reservation. The man who fixed it was delivering ironing boards to people - prioritise?? I would have left Saturday night if it was me who had paid! I didn't feel relaxed. In fact, we checked out Sunday, i wouldn't even go to the desk i was that cross and deflated, my partner had problems in regards to the parking argh!! I slept all Sunday when i got home because i didn't sleep well at all in this joke of an establishment . I would not book this hotel ever again!!

    4
    « Good Value Hotel »

    Booked this hotel for a 3 night stay in Liverpool. It is well situated being 5 minutes from the Cavern and not much more from the Liverpool 1 shopping centre, 10 minutes from Albert Dock and close to Lime Street Station. The accommodation is well designed being made up of 3 room suites which can be booked individually or as a group. I guess each group of 3 has 2 double en suite rooms and a third (in which we stayed) which comprises a large bathroom, a good bedroom area, a well appointed lounge area, a dining area for 6 and a fully equipped galley kitchen. This room appears to be designed so that the occupants of all 3 rooms could use it to socialise/eat etc. if booked as a 3 couple group. We were on the first floor which I think has been refurbished and we found the quality of our room to be very good as were the public areas on this floor - I cannot comment on the quality of the accommodation on other floors. The breakfast selection was good - on the first 2 days it was buffet style - the only negative being that the "hot buffet" could have been hotter! Positively you can have eggs of your choice cooked to order if desired. On the 3rd morning the breakfast was plated but there was no restriction on what you could order and when served it was nice and hot. The bar area is spacious, modern and pleasant to sit in. It is also the restaurant and breakfast area, We ate in here on our last night having explored Liverpool on foot for 12 hours and had lost the will to go out again. The service was very good as it had been when we had cocktails on previous evenings. The menu is reasonable varying from Pub Grub to steaks etc. - overall I would say it is slightly expensive but definitely not extortionate especially if your feet are sore! The staff were excellent. Overall this was a great stay and excellent value for money. Liverpool is a great place to visit - lovely people.

    3
    « Could have been better (Room 163) »

    First night was hell Monday (14th December) lots of doors slamming all night and the Air con making a loud buzzing sound so left us really tired for the Tuesday and didn't get what we wanted to do done. Tuesday night was a lot better apart from the Air Con buzzing. Lovely looking clean rooms and hotel, shower was great we didn't eat at the hotel as there was so much choice around Liverpool.

    5
    « Excellent value and great staff »

    Stayed for one night and found it to be better than was hoping for. Got totally confused by google directions, out of tunnel, bear left and left again, and first right and hotel on right! Opted for valet parking well worth fraction more to pay. Check in was quick and went to room, what is it with hotel rooms that they have great bed and no occasional table and one easy chair? The room was huge and the bed enormous and so comfy. Very quiet room nice touch was fresh coffee and cafetiere, and fresh milk in fridge. Didn't have breakfast there. Tried a couple of cocktails which was a good start to the evening. Valet parking was £15 only little more than nearby multi-storey but so convenient and would choose that option next time. Staff were so helpful throughout stay in all departments. It was a short walk from the main shopping street and John Lewis. Already planning next trip for 2 nights next time. Enjoyable stay.

  • 5
    « A wee Birthday Treat »

    Stayed here on Monday 7th overnight on my visit to Liverpool, what a cracking hotel, massive king size bed great showering facilities and a massive room. The breakfast was first class great choice and great service, couldn't ask for anything more from a day away.

    3
    « Ok hotel »

    Stayed here a week ago, staff very pleasant. Not to sure about the room it was clean and the bed comfortable, But strangely didn't look finished off, plain cream walls, no mirror in room so when getting ready to go out it was very difficult, yes there was a mirror in the bathroom but If someone was iin there made difficult to get ready to go out electrical hair products etc.......the colour scheme well don't know how to e explain gold and red felt a bit like being in a Chinese..... The breakfast was very good plenty of choices..... Within in easy walking distance to the Cavern and Town, Pubs etc....... Booked on special offer would definitely wouldn't have been happy if paid full price.....

    4
    « Good »

    We booked The Richmond for 1 night (as part of a 2 night break) through a voucher site, which included breakfast and (amazingly) free parking. The location is excellent and the building itself is lovely from the front, with generous sized and modernised rooms (ours anyway), pity the heating didn't work...but reception did provide a portable which was fine. While I'm on about heating, the heated towel rail didn't work in the bathroom (it's only means of heating) which made a large fully tiled room a little fresh. Style in the communal areas is "boutique" but the over use of Black & White (IMO) is jarring, especially at breakfast (interesting location) surely a dedicated room would be more in keeping? All of the staff were friendly and helpful, a note to housekeeping/management, not putting a valance over the mattress base really, really spoils the look of the bed and also the room...love the picture frame around the TV idea though and may adopt. For a bargain break, close to all the highlights, it's a recommend from me!

    3
    « Average hotel with potential to be much better »

    The location of this hotel makes it an ideal choice - 10minutes walk from the centre. The staff are very friendly and welcoming and the breakfast is very good. But these points aside, it is quite an average hotel. I think it is between 3 and 3.5* It all looks a bit 1970s and in need of updating. Our room, whilst very spacious wasn't quite what you would expect - as if it was half done. PLUS - On the positive side, the room (suite) was large, well appointed with fridge/freezer, hob/oven and sink as well as a large TV and plenty of room to walk about. - The high-ceilings give a big feel to it and the bathroom is mostly very good - lots of nice lighting and a huge anti-fog mirror. - The air conditioning is excellent. MINUS - The aforementioned high-ceiling has an artificial lower-level ceiling above the bathroom - no problem. BUT, above this lower ceiling is an empty space (a dust trap) serving no useful function other than to expose the waste pipe, meaning that everytime anyone in a room above us (we were on the first floor) flushed their loo or took a shower, you could hear the water draining and this happened from 5:30am onwards. - The large TV is behind an enclosed mirror/cupboard - aesthetically, it looks great, but it means the remote control only works if you are very close to the screen and you cannot plug anything into any TV sockets (HDMI to integrate a laptop for example). - The windows are single-glazed, which means the street noise is loud and there is a very cold draft from the windows. - The double bed (way too small) was very old and tired with two big divots on either side of the mattress where it had been worn over the years - long overdue to be replaced. - The lighting at the room entrance is very poor - you cannot see into the wardrobe, nor into the safe (I used my phone's torch). - The spa facilities are across the road. None of us were prepared to walk in the rain to get to the spa. - Our room was located opposite an open stairwell. This meant that the corridor and entrance to our room stunk of smoke as at the bottom of the stairs was the hotel's main entrance. Smokers hung around the door, which meant smoke got blown up the stairs - yuk! - There is no free-parking at the hotel. They offer a concession at the nearby multi-story car park (5mins walk), which costs £8 / day. Overall, I would not choose to stay here again until it was brought up to a proper 4* standard.

    3
    « Day tripper »

    Let me start by the Richmond hotel is well placed less than ten minute walk from lime street station and the same to the city centre ,it has nice curb appeal it's clean and the staff are friendly. For me it stops there .on arrival our chatty receptionist told us we,d been up graded to a suite on the ground floor so your immediate reaction is great all I can say is have a look first it was like the Y.M.C.A. Not 4star . Plain cream walls not a picture in sight not a wall light or lamp in other words stark .we could also hear every word spoken in the street I was told the building was listed so they couldn't,t change the Windows ! No thought to secondary double glazing then . The breakfast is excellent but cold and the plates were too ,again for 4star not acceptable. And there's always a silly reason why this had happened.The evening meal was no better I chose sea bass at 16 99 on arrival after a 45min wait I received two pieces of fish 2 inch by 2 inch on a mountain of lentils by now I,d given up .Would I stay at the Richmond again or recommend it probably not such a shame.

    3
    « Great City but hotel could do better »

    This was our first visit to Liverpool and we thoroughly enjoyed it. Liverpool has much to offer and as a city break destination I would recommend it for those interested in culture in all forms and good eating. We selected our hotel from an offer on Amazon Destinations, big mistake, won't be doing that again. The Richmond Hotel in Hatton Garden, just misses the spot on so many levels. The rooms are spacious but soulless with just no atmosphere at all? Ours had two bedrooms a kitchen two bathrooms a sitting room dining table and chairs plus a sitting room area. In sq.mtrs. massive but no view out of room window, opaque glass and dark light well. I recommend stay down in the dock area Hilton have a great location or Hard Day's Night near the Cavern Club same price and much better. The Richmond has just joined the Best Western Group so things may improve they need to. Staff are pretty clueless couldn't even tell us where to catch the hop on hop off city tour bus, not good. The public areas restaurant, lobby are better than rooms, but very 'Black and White' and the presence of huge TV screens at every angle in the dining room is not good. If I am being honest the whole place needs a shake up. I will not be returning to the hotel but will go back to Liverpool.

    4
    « Excellent Breakfast »

    We stayed for 2 nights in early November. The room is clean though a bit small. But it has a high ceiling that makes you feel more spacious. Overall it's comfortable for a short stay. The breakfast is fabulous with a good variety of food. The decor of the restaurant is classic and staff are efficient. The location is not prime but not far away from city center.

    3
    « What a Shame »

    We came to Liverpool for my birthday and to see a show at the arena. On arrival, the hotel is stunning, staff were lovely on arrival, this didn't last. We were upgrade, so I was very excited, the room does need some TLC. We needed a taxi for the evening and were informed to just ring down and this will be requested for you, when I rang there were no taxis available, staff not very helpful, and were told to walk down, we may find one at the bottom of the road. We were woken up by the sound of drilling and hammering in the room above, very annoying. We ordered room services, very disappoint, we paid a lot for Sea bass which was shrivelled and served with hard risotto. The breakfast was cold on arrival. We always stay in Best Western as they are normal superb, such a shame this one was not. We would not go back!

    2
    « Missed the mark »

    Stayed on the first weekend of December 2015. The room was clear when we arrived, and the bed was comfortable. Couple of points that mean I won't be staying here again. - When we arrived there was some sort of Karaoke or bad music night happening. Which meant that reception was as loud as a night club and we could hear terrible singing in our room. - Our room was located right next to the lift, meaning that all night we could hear the lift thump to a halt and the mechanics dragging it up and down. - The rooms heating didn't work. We reported it to Reception who sent someone whilst we were out for dinner. Nothing was fixed but we arrived to having plaster all through our bathroom and he/she had clearly used our toilet. The following day we advised again that we had no heating - so they sent a heater to our room. Unfortunately the heaters power cord was only 15cm long and couldn't actually reach any of the plugs in the room (we shivered). - On our last night at 2:30am we were shocked awake by our door lock being used and someone on the other side (keeping in my that our room was the only room at the top a of stair-case) it was rather alarming. On Crutches I had to get our of Bed, fearful that someone was breaking into our room. I called reception and was told "oh yeah, sorry - we had an issue with some locks so we we're just fixing them". - Finally (and not a huge issue), no shower. Just a bath with a nozzle that you have to hold. Overall - wouldn't say we got a 4x star hotel and for the price we paid could have and should have gone somewhere else.

    1
    « Frozen Christmas lunch in Liverpool with the Disney characters »

    DO NOT BUY A TICKET FOR THIS SHAM!!!!!! without doubt the worst money I've spent. The production itself apart from the outfits bares no resemblance to frozen which is basically what your children think they're going to see, instead be prepared to meet Crumpus the Christmas witch in possibly the lowest budget production ever considering the money spent collectively by the room full of parents it was nothing short of a disgrace. Next came the buffet, there was only three tables so if you weren't quick enough to grab one of these seats which the vast majority obviously weren't you had to eat your lunch on the floor if you were lucky enough to get any food that is, by the time we got to the front of the queue there was barely anything left and what there was was cold and inedible. I regret not taking pictures of this to prove just how bad it was.Also the drinks prices were increasing as the sham continued. To top it off was Santa, after queuing for fifteen minutes with my children Santa got up and left the rest of the queuing families because it was to crowded. All in all disgusted that a local four star hotel is taking peoples hard earned cash in this manner

  • 4
    « Fab hotel »

    Had a lovely stay. The staff are brilliant. Not stuffy and pretentious and beautifully decorated. Breakfast was excellent and the restaurant meals are delicious. The beds are comfortable and nicely decorated.

    3
    « Average afternoon tea. »

    2 of us went for an afternoon tea. It was disappointing. The food was really average. Nothing special at all/not tasty. Chip mugs/plates Toilets were not very clean. I was expecting a bit more typical English crockery and not just a simple silver tray to bring our food for example. Staff were ok. However the Champagne was nice and cold. Wont recommend afternoon tea there.

    5
    « Memorable winter break »

    We've just returned from a very enjoyable city break in Liverpool. The Richmond proved to be the ideal base: a short walk from Lime Street station; centrally located so that all the attractions were within walking distance; comfortable and clean; wonderful staff (who are an outstanding feature of this hotel) and great food (breakfast will keep you going for hours). The wi-fi signal was a little weak on the third floor and we did get a little intermittent disturbance from some noisy guests in the room above but our only significant issue was the reservation mistake that resulted in us being put in a standard double room on the first night instead of the junior suite we had booked as part of a leisure break deal. There was no suite availability the first night but we were moved the following day and an allowance was made on the bill. Overall we had no complaints at all and thoroughly enjoyed our week at the Richmond. The City of Liverpool itself is wonderful and it's hard to pick out a favourite attraction, but for me the close proximity between the Richmond and the Walker Gallery was a real bonus, as was the Ship and Mitre pub just around the corner. We can happily recommend the Richmond and fully intend to return. A big thank you to the staff for a memorable holiday.

    4
    « Trying hard »

    My wife booked here through late rooms for a romantic weekend away including a match day at Anfield. It was an easy check in process with complimentary upgrade to a suite but alas, we could not stay in the first or second rooms we were given. The first room, we were turned around at the door by a manager as there was a problem with the electrics. The second, there was an appalling smell of sewage from the pipes under the sink where a panel had been removed. It was all very clean, but without the extractor working, unbearable and we had to request to move again. Also, only a minor point but only one of the remotes worked for the 2 giant tv's in the suite! It also had a terrace which you couldn't use as it was sealed and the sky light latch was broken and hanging off. The third room was without upgrade as they had none left so was the classic double. Everything worked and it was great! Friendly staff helped with the messing around and helped to upgrade us to a suite the following day when there would be availability. Breakfast was good and all hot and fresh. Staff were good and restocked the buffet. The bar staff were great, especially Sean who should be congratulated for his manner and friendly attitude. In all, this is a good hotel with helpful staff who are trying to work around a hotel that is in need of some tlc to get everything working as it should. There are signs in the lobby about their refurbishment and new lift they are working on and I suspect that it is a tricky period of flux. Worth a stay and I would go back again

    3
    « Overall a nice place »

    I wanted to pick an English hotel rather than an American chain. It is close enough to get to the train station(s), and within walking distance of everything in Liverpool. We were on the second (third for Americans) floor in a very small room. But it was clean and in good shape. They are refurbishing the hotel and start working on it at 9am. It might be an English thing but there were limited furnishings. There was a cupboard to hang clothes, but no dresser. I didn't need to hang clothes, just put them in drawers, so we lived out of our suitcases on the floor because there was no luggage rack. There was a chair at the desk, but nowhere else so we ate room service on the bed. No towel racks or hook in the bathroom, so you have to get new towels everyday, even though there is a placard suggesting to reuse the towels to save water. But if you can't hang them to dry them..? No telephone, so had to go downstairs to order room service and also get security one day at 2:30am when a very loud argument broke out next door. The shower has a half-glass vertical wall, which allows the water to splash onto the bathroom floor (so you really need to get new towels everyday, if you soak up the water on the floor.) There is very little shelf space in the bathroom, so toiletries stayed in the suitcase. The blow dryer needs to be plugged in outside of the bathroom door. I could see most of my head when drying my hair but i'm short...if you're tall it might not work for you. The heat in the room was very good - we turned it off and put the air on to cool it down. Then turned it totally off. The hot water in the shower etc was great, the internet was great, the spa across the street was great. I didn't care for breakfast ( look on the back of your key envelope - you can get breakfast cheaper if you tell them the night before. No one told us that so we paid full price, and I didn't see the back of the envelope until after I had returned home.) We had a couple of dinners - one was excellent, the other they didn't give us everything that was supposed to come with the meal. Prices are a bit high for meals, but you're in a hotel and that's how that goes. There are some fine restaurants down the street and around the corners. The hotel was quiet for the first few nights, but it got much louder on Thursday/Friday, presumably because they had more guests.

    4
    « Night away from the kids!! »

    Stayed here after purchasing a wowcher code for £76 for overnight stay with breakfast, prosecco and spa access. Hotel was nice and our room was very comfortable, fresh milk & water provided in fridge. Bathroom & bedroom were very clean. On checking in we headed over to the spa. The spa is a little small and was rarther full. So not very relaxing when you have a lot of people chatting around you loudly. It was disappointing that the only difference between pools was the temperature. Was nice to try & relax once a few people had gone for treatments. We decided to eat out at an indian restaurant near by & go for a few drinks in Liverpool centre. So didn't eat in. Hotel was very quiet and we slept well. Breakfast was very good, hot and a great selection. Staff were very helpful and I would love to come stay again.

    5
    « Lovely stay »

    We wanted to do some Christmas shopping and decided to have an over night stay in Liverpool. After looking on the wowcher website we found this hotel at a very good price, Bed and breakfast plus a bottle of presseco in the room. Rooms very spacious and bed very comfortable, The shower isn't very good if you wanted to wash your hair as it's to high and took ages to wash the shampoo out. Reception staff where ok but we have met a better welcome at other hotels. Bar staff where very friendly and chatty. Breakfast was delicious. On check out we had a long wait as the staff had either lost our car or keys!! we wasn't sure which was the case as there was only one girl who was running around doing everything.... We would stay here again as the room was lovely

    3
    « Hmmmm »

    This hotel is grand/ modern We stopped in apartment 4 room 442 for 3 nights.. The bed was ok? Bathroom and the tv was the best (when we figured it out) There was an odd smell that welcomed us into the room? That you kind of got used to? We asked for the room to be cleaned the following day but they didn't arrive to clean it until 7/8pm??? Not sure that's an appropriate time to be cleaning guests rooms? The front of house staff was lovely and. Very helpful one young lady knew all you needed to know about where to eat, drink and visiting the area! I'd say 3* it has the potential to be the 4*'s is been awarded!

    5
    « Defiantly worth a visit »

    Amazing Hotel, The staff are so friendly, they can't do enough to help your requirements. Breakfast was excellent! We had a junior suit on the ground floor room 082, the beds are very comfortable. Just a quick stroll in to the city centre, I can not fault this hotel and would highly recommend it to anyone visiting Liverpool.

    5
    « Enjoyable stay »

    The location of this hotel is ideal. First impressions of the hotel was impressive. Check in was quick and staff extremely friendly and helpful. Interestingly the restaurant accepts taste card. You can get a free 30 day trial. This then makes dining extremely good value. Our apartment was beautiful and exceptional value for money. The only problem was the tv in the bedroom was not working properly. This was no problem as there was another one in the living room. would definitely recommend this hotel. Would be suitable for families as well.

  • 1
    « Second visit and 100% our last »

    Booked to stay at the Richmond for couple of nights as been before and was quite an enjoyable trip so assumed would be the same this time. However I was completely wrong. The first thing we noticed is that the front entrance and elevator stunk of cigarettes which wasn't very pleasant. Arrived in our room which didn't have a welcome pack, so no health and safety info or how to use the phone to ring reception or the normal information you'd need to know. The room was tidy but it did have marks all up the walls and iron marks in the carpet!? The bathroom was clean however did think was a little odd how you had to squeeze past the toilet to get in the shower. Went to bar area the next day to order drinks the waitress said she will be with us in a moment and then disappeared for 20 mins finally came back took our order and instead of taking that to the bar decided to lay a table instead. Waited another 15 mins and finally our drinks arrived. Decided to order another round only to go through the same ordeal. Bearing in mind all they needed to do was pull a pint which takes about 30 seconds! Very poor service and absolutely ridiculous. On our last night we were woken up at about 2 in the morning to people upstairs making the most horrendous noise, arguing and partying. Flushing the toilet every 2 minutes which sounded like it was coming from our room. We tried to get back to sleep but this went on all night. Banging doors, screaming, laughing, shouting. Completely unacceptable. We couldn't ring reception as we still had no welcome pack and had no idea how to work the phone. The security guards could not of been doing their job because if they walked near their rooms they would of heard the racket and should of done something about it. By about half 4 we had enough. we had absolutely no sleep, no way of complaining, was completely fed up and just wanted to leave the hotel. We packed our stuff asked to check out and was told by the receptionist she won't be doing anything to compensate us as we didn't complain which we were not happy about. She also sent the security guards up who actually discovered there were double the amount of people that should of been in that room however didn't kick the extra people out which meant they would just carry on. Eventually she gave us 10% off which in our opinion is not enough, took payment for the second time which was odd as on arrival someone else had asked for payment which also showed up on my bank statement. Assured us that that was frozen and only one payment would be taken. Arrived home and checked my online baking to see that they have in fact charged twice and quite frankly the experience we had they were lucky they were even getting payment for the second night. This was by far the worse stay in a hotel we have had and definitely won't be returning nor will we be recommending to anyone.

    2
    « unfinished »

    spent the night with my girlfriendat the richmond hotel, we arrived to find the hotel room to be unfinished, the bathroom tiles were loose, the bathroom fittings were either loose or missing completely, and took the hotel nearly 2 hour to sort out our issues, and they didnt do it fully. there were good points but wont be staying here again, nor will i be recomending it to anyone close to me.

    5
    « Christmas party »

    Once again a fantastic stay at the Richmond. Myself and 4 friends attended the Christmas party last night staff very friendly and helpful. Food piping hot and delicious. And the room was beautiful, then followed our breakfast, what can I say? Outstanding from beginning to end. Would highly recommend this hotel well worth a visit ?? X can't wait to come back X X thank you all so much for a memorable stay X X

    5
    « Classy and convenient »

    We used a "Red letter day" experience voucher for a two day break at The Richmond on a bed and breakfast booking and it was a very nice break. The hotel is convenient for the station and located near enough to the centre of Liverpool to walk to without breaking into a sweat. The hotel itself is elegantly decorated and our room, which was an apartment with a well stocked kitchenette, was beautiful. Fresh bottled water and milk was provided each day in our little fridge and we had a useful safe to keep valuables in. The breakfast were buffet style with the option to order extras, such as vegetarian sausages, from waiters. Friendly and helpful staff 24 hours a day, had to get our roomkey card replaced after a late cinema trip when it went wonky. Even though it was aftee midnight there were staff on hand to quickly solve our problem. (Have since found out that electric key cards don't like mobile phones in close proximity!) All in all we really enjoyed our stay and would love to return to it and lovely Liverpool again.

    4
    « Short stay »

    Enjoyed our stay here freindly staff comfortable clean rooms and a five minute walk from the centre for bars and shopping had a good quality buffet breakfast in the morning never had chance to try the restaurant but all in all a good stay and would be happy to book again next time we visit Liverpool which was also great

    5
    « Will Definitely Return »

    Stopped here on a deal, it was brilliant, felt very comfortable as soon as we walked in,we were very early to book in but they let us go to our room, the Reception staff are lovely so friendly and helpful. The Hotels location is wonderful, just a short walk to shops, site seeing etc. We had a three course meal included in our deal, which was extremely good, and again the staff were very helpful, the menu was limited but for the price we paid it was great. Our room was nicely decorated and very clean and comfortable, the only problem we had was the young couple next door in room 181, who came in at 2 in the morning arguing and shouting, and the walls are very thin so it was very loud!!! We did not let this upset our stay but it was'nt very pleasant. We had a very nice breakfast, which was buffet style, the food was hot, fresh and plentiful. Apart from the noisy neighbours all was good and we will return, well done to all staff.

    4
    « Nice »

    Stopped here for a night as part of a deal with bed and breakfast. 10 minute walk from the train station and also to the main shops, bars, restaurants etc. Place is lovely and clean, modern decor. Staff all friendly but the man who checkes us in at reception seemed very nervous and didn't give us all information such as time for breakfast, where to go etc.. or explained how to find room numbers. We were on the forth floor, and it took us a little while to realise that the rooms were grouped into "apartments" and that our room was within that apartment along with two other rooms. In the room and bathroom, again very clean. Only downside was that the central ceiling light wasn't bright so it made it hard to see and the shower easily got water on the floor which could make a potential health and safety hazard... the room we had was at the front of the hotel and was very quiet apart from the people going up and down the stairs at the side/above our room. We didn't have our evening meal here, we looked at the menu and nothing appealed to us and was a little on the pricey side so we ate out in Liverpool. Breakfast was brilliant, so much to choose from. All self-service and you could go up as much or as a little as you choose.. hot and cold items, with plenty of variety from cereals, to yoghurts, cooked breakfast, to pastries. The music was a little loud for our liking but we still enjoyed our breakfast. We didn't use the spa/lesuire facilities so we can't comment, however we were put off as those facilities are over the road opposite the hotel. So we didn't bother. All in all our stay was wonderful for the one night and would definitely return if we had a deal again.

    5
    « Lovely »

    Got this hotel on wowcher deal, £79 for the night stay, use of spa, bottle of prosecco and breakfast. Our room was lovely, it was in apartment 15, I believe it was 153. Lovely spacious room, cold milk and bottles of water in fridge, couldn't complain really. Breakfast had a decent variety, the usual 'full English' as well as cakes and croissants and then cereals and fruits - which all looked appealing. I had a small 'English' breakfast and a croissant which were nice! In the spa, located across the road: it's quite small, 3 small pools at different temperatures and sauna and steam, luckily we were the only people in there so we had it all to ourselves but I can imagine on a busy day it could be quite chaotic! It was very relaxing! The spa itself is absolutely stunning! But couldn't stay there for long as it got quite boring, so would recommend getting a treatment if you wanted to make the day out of it. Also had access to gym which we did not use but had a look at; it looked quite good, had all the basics and everything you'd need. Changing rooms were nice too! Also had a cold water top you could get cold water from.

    4
    « Lovely hotel disappointing room »

    We stayed for a one night break..reception was busy on checking in but quickly we were booked in quickly. We had room 043 which is on the ground floor. Good sized room very clean with spacious bathroom. We had also pre booked afternoon tea..great selection but you can't have artificial cream with scones even though it was advertised as clotted it clearly was not!!...Staff were most welcoming and friendly. Great decor throughout. The Bed was huge and very comfy, but this is where the issues started. The room was street side so every drunken idiot that walked past woke us up and there is a water down spout in the room from the rooms above so whenever someone flushed the loo's from above I jumped awake as it just sounded as though it was rushing into our room. These issues spoilt the overall experience. I would recommend a stay here however be wary in which room!!!..

    3
    « Good hotel in a good location but... »

    Our experience there did not turn out to be that great. We were placed in a wing of the building where there was no Internet access. This may not be a big deal for others, but it was for us as we wanted to keep in touch with our family and friends back home. The staff kept promising that it will get fixed, but it never did. We have selected the hotel because it advertised the free internet access included in the services. That was never made available to us. The hotel refused to move us in a different room, promising that the Internet will be fixed shortly. As I said, it never did get fixed. In the end, we left rather displeased with the whole experience. At least the staff at the hotel gave us a discount on the fee that we had to pay for parking our car on their premises. The hotel is nice and clean and placed in an area very closed to the main attractions in Liverpool and their main shopping area. Everything would have been close to a 5-star rating except for the dishonest attitude of the staff that kept lying about the Internet only to see us through our stay.

  • 5
    « Wonderful stay - Will Definitely be back »

    Stayed on a Sunday night, staff were lovely, smooth check in, great comfy room. Booked through Amazon so also had dinner in the restaurant, which was lovely. Cocktails in the bar were great too. 5 minute walk to Mathew St and 10 min to the waterfront and Docks. Can't wait to go back!

    4
    « Comfortable room in good location »

    When I booked a room at this hotel way back at the end of August it had fantastic reviews here. However, during the past few weeks some of the reviews have not been good. I was therefore not really knowing what to expect when I arrived. On arrival I found the hotel to be in a good location and had only been a short walk from Lime Street Station. It was lovely to walk past the poppy display at St. George's Hall on my way from the station to the hotel. The staff at reception were very friendly and helpful. It was a lovely surprise, when I opened my room door to find that I had been upgraded to an apartment room. It was very convenient and comfortable to have an area with easy chairs, large screen tv and table, all separate from the sleeping area. In addition there was a very well equipped kitchen area complete with full sized oven. Being on my own it was good to be able to bring food back to my room to warm in the oven rather than eating alone in the restaurant every night. I did eat in the restaurant one evening and the food was good and the staff friendly. I can't comment on the general appearance of stairs, corridors etc as I only saw a very small part of the hotel and all that I saw was good and well cared for. My room was on the ground floor adjacent to the bar/restaurant and so the only part of the hotel I saw was the entrance, reception, restaurant and my own apartment room. I was concerned about noise, as access to my room was through a door off the bar/restaurant. I actually heard very little noise even on the Friday evening when there was music and a party in the bar area. There was little or no noise from outside as I was on the back with only a view of other tall buildings across a narrow access street. The bed was very comfortable, with a second large screen tv in the bedroom area. The bathroom was excellent, with really bright lighting, good complimentary toiletries and a very good shower. I have given this hotel a rating of 'Very Good'. I think this is mainly as a result of the upgrade to the apartment room and the friendliness of the staff. I would certainly stay here again if I could be sure of getting an apartment room at a reasonable price. I think I may have been disappointed in the hotel if I had been allocated the double room that I had booked. The location, however, was fantastic for visiting all parts of Liverpool and surrounding areas with local trains and buses being very close. Now just a few hopefully constructive suggestions that for me would have helped me to raise my 'Very Good' to an 'Excellent' rating. Although my apartment room was spacious, comfortable and had very good facilities, a little bit of colour in the furnishings and some brighter lighting would have made it more welcoming. With the very high ceilings and great expanses of grey walls and no view out of the window, it did feel a bit cold and impersonal. Just a few pictures on the walls would make a difference. A microwave rather than an oven would have been more useful. Wifi was very good in the sitting/kitchen area but poor in the sleeping area. The variety and quality of breakfast was excellent. But why, when the cooked food was kept so hot on the hot plates, were there only piles of icy cold plates to serve it on. By the time the food had been on the plate a few minutes it was not very warm to eat. I loved the position of my room, on the ground floor, quiet and only a few yards to walk to breakfast, but the only access to the room being off the bar/restaurant was not always the best entry and exit route especially in the evenings when there was a party in the bar or people dining in the restaurant.

    4
    « Overnight stay »

    Stayed in this hotel for 1 night.All the staff were very friendly and helpful and made us feel very welcome.The buffet breakfast was OK I have had much worse.Very happy to find 2 bottles of water in the room cold because they were in a fridge and proper milk I generally don't have a cup of tea in the room because it is normally uht the real milk is an excellent touch.Will be revisiting in the future

    3
    « A nice hotel »

    My girlfriend and I stayed here Sunday evening and it was really nice. The TV in our room didn't work but a young guy from reception (really tall) managed to move us into a Jnr suite!....Thanks! The reception and bar decor is a little bit 'strip club 2005' but it's ok. It would also be helpful if the reception staff explained how to get the discount on parking at the Q parking place......insert your original ticket followed by the ticket they give you. All in all a decent stay.

    4
    « Lovely hotel, lovely staff »

    Stayed on a wowcher voucher & was an absolute bargain for the money. Really lovely hotel & staff very nice. About 10-12 min walk from the main shops & bars. Pity the spa is across the road but not a major inconvenience. Spa a little tired but for the money we paid was, definitely worth it. Would recommend & stay here again.

    2
    « Afternoon Tea.....apparently? »

    We were given a voucher for champagne afternoon tea here, and i'm just so glad we didn't actually pay ourselves. Imagine afternoon tea in TJ Hughes on pension day and you will get the picture. The staff were all racing around on our arrival trying not make eye contact with us to actually seat us and serve us. The sandwiches were starting to harden and go curly, and the cakes...well i've tasted better in Aldi's best value range! these were not made in-house like The Panoramic, and tasted nasty and cheap and left a film on your teeth!. The champagne was not champagne and tasted like cheap Cava, and the scone well that was just laughable. anyway we wont be going back and I don't recommend you pay the £50 they are asking for?!?

    3
    « Good location, poor hotel! »

    Booked this hotel through Secret Escapes for my wife's birthday. Looks impressive from the outside but inside the flock wallpaper cannot hide the fact that the hotel is a little tired. The staff were all very friendly but its seems inexperienced and under staffed. Our room was ok, but there no phone to which the staff all seemed surprised, this meant we had to keep physically walking down to reception if we needed anything. We had to wait an hour for an Iron to be brought to our room which made us late for our dinner and were also advised that the hotel would not book us a taxi! We did in the end get a taxi through reception but were advised that the iron had taken so long as they only had 1 porter servicing 170 rooms!!

    5
    « Terrific hotel experience »

    I booked The Richmond for a surprise weekend away in Liverpool with my girlfriend, on the back of reading so many positive reviews on here, and I was not disappointed. The hotel is located on a quiet street, about 5-10 minutes walk away from the main shopping area and Albert Dock, along with railway stations. It is like a grade II listed building, and the entrance is really nice and welcoming, with a cheeky bit of red carpet laid down on the steps. I booked for a Classic Double room, and to our surprise on checking in, we received a free upgrade to a Junior Suite! the apartment was lovely and spacious, and an absolute treat with high ceilings, a large and comfortable bed, a fully equipped kitchen and dining area, spacious bathroom and a sitting area in front of a large plasma TV. Previous comments by people mentioning it being too noisy, thin walls, the sounds of pipes churning etc, i can only speak as I find and we found none of these to be a problem at all, and had undisturbed sleep. The bar and restaurant area is very nice to have a drink or eat in, and we found the staff to be very helpful and friendly too - a room is provided at the hotel to store luggage upon checkout. If you are thinking about booking this hotel, I would say don't hesitate - it is terrific and lives up to a 4* rating.

    4
    « Needs tlc »

    Great location, 5 mins walk from city centre. Main areas are very fancy, but room needs tlc. Room was massive huge bed. But was water damage from rooms above, bed was 2 different halfs stuck together. Ad to tighter up handles on shower myself. Great having free fast wifi. To be clear the hotel car par and spa is not not site like Expedia claims

    4
    « Fantastic Hotel in brilliant location »

    We stayed 2 nights at this hotel to do Xmaa shopping. We stayed in one of the apartments which has a fully equipped kitchen dining area lounge fantastic comfortable King size bed two 55" TV's with Free Wifi in the bedroom. The restaurant in the hotel served excellent food. The Hotel was perfectly placed for shopping - just 2 minutes to walk to the main shopping area. Wetherspoons pub for excellent food and drink 2 minutes from hotel. Staff at the hotel were extremely polite and helpful.

  • 4
    « Good DBB package in a central location »

    A group of us stayed for two nights. It's a big hotel with a mix of studio apartments and rooms. The bar / bistro had a good menu which was included in our DBB package booked through Amazon. The hotel is very central and convenient for the main station and sights.

    2
    « Not a Great Stay »

    We stayed at the Richmond for a 3 day break in October. The hotel is about a 5 minute walk from Lime Street station near the City centre and about a 10 minute walk from the waterfront. We had the Richmond Suite and although a good size room with two bedrooms the lighting was poor and the room a bit on the dark side, which was not helped with several broken light bulbs and also windows being covered up with no natural light coming through. The room had numerous faults including lose fittings, TVs' that were not tuned in, broken taps and stains on carpets to name a few. Housekeeping was very poor and on our second day we returned to our room at 4pm to find it had not been made up. When I questioned this with reception they told me that priority is given to rooms waiting for new arrivals. We eventually had a dour faced lady turn up just before 5pm to clean the room. Not very convenient when you want to relax and have a bath/shower before going out again later. She banged around for about 20 minutes and left without even making one of the beds up! On check out day however, we had three knocks on the door before 10am asking to make the room up. While the public areas of the hotel (restaurant, reception) were fine, the corridors and stairs were rather tired looking with red carpets that looked like they needed a good clean. Breakfast is a hot buffet and was ok. Scrambled eggs are offered and you can request fried/boiled eggs although be prepared to wait. The staff did not fill up the empty containers on a regular basis so on all three days we ate in the restaurant there were missing items. On the plus side, we did eat in the restaurant on our first evening and the meal was fine and service good although there was hardly anyone in there. Overall not a great experience but Liverpool is a great City and if you want to do a good Beatles trip, I would recommend the Fab Four Tour, which is a private black taxi tour and costs £55 for three hours. The drivers are very knowledgeable and you get to see all the Beale landmarks including all four house they lived in. Follow this with a visit to the great Beatles Museum on the waterfront.

    4
    « An independent hotel - and it shows a bit »

    The good: Lovely old building, converted well Comfortable bed Stunning bathroom with powerful rainfall shower Easy to control heating/cooling Quiet rooms with heavy drapes so we slept well Massive TV Good hairdryer, cafetiere, water and milk provided Discounted parking deal at Q-Park. £8 for 24 hours Friendly staff Fast, free Wifi The bad: Slightly bare room, just bed and desk - no chair, sofa, luggage storage? No views Slightly shabby corridors and staircases On the (slightly seedy) edge of the city I would stay here again for the price paid but luxury it isn't.

    4
    « Afternoon Tea »

    Check out Wowcher codes. My friend and I booked afternoon tea here, for just £25.00 for 2, which included a glass of champers, sandwiches, cakes, and tea / coffee. Excellent value. A little walk for the centre, but a much quieter atmosphere, and worth a little stretch of the legs. Would go again. Wowcher also has other deals at the moment for an overnight stay, very reasonably priced if you're in the city centre mid week - so I might end up doing some Christmas shopping and doing just that.

    4
    « Friendly staff and great location. »

    Book through wowcher with ease but wasn't exactly sure what it was going to be like. On arrival we checked in at this impressive looking hotel only to be put in a dark and damp (and prosseco-less) room at the very entrance to the hotel. Quick chat at the front desk and the very helpful and friendly staff immediately found us the proper room on a much quieter second floor and how lovely it was too. Huge comfy bed and lovely ensuite with all amenities. Breakfast was excellent as well.

    3
    « Be warned when booking! »

    A mistake with booking dates brought us to this Hotel..a booking through last minute.com was made but the payment wouldn't go through! So another attempt was made using a different card- details were still in place so we thought but eager to make the booking we hadn't noticed that the dates had resorted back to that evenings date last minute was contacted immediately, they said to phone the hotel and explain that obviously the booking wasn't for that very night and the next but for next month..the manager would not budge no sense of goodwill or customer service what so ever! Appalling ! So first night wasted but determined to sleep in the room the following night on principle but even that wasn't straight forward! It's a lovely building and the desk staff were friendly. The room was nice, though small, very noisy plumbing in our room and plumbing noises from other rooms. Corridors needed cleaning and decor tired in places but the biggest disappointment was that the much advertised spa isn't even in the hotel..its across the road- very misleading. Parking is at discount price in a public car park. There are so many other better hotels in this area and I'm quite sure that we would have been treated fairly on our genuine mistake when booking. This hotel hasn't even had the decency to acknowledge my letter let alone reply to my queries- customer satisfaction... Nil.

    2
    « Book elsewhere »

    Having bought this offer on wowcher,it was inclusive of prosecco,breakfast and use of the spa. The room itself was quite small,but ok for the night.The room boasted a smart tv with querty remote,which didn't work! So after ringing reception to report this , I was asked if I was pointing it at the correct part of the tv 3 or 4 times I managed to convince the reception man that I was not an idiot and it really wasn't working! He turned up 5 minutes later to make sure it really wasn't working! And surprise surprise it wasn't! Great news! I'm not an idiot!! We then went out and on return found a bog standard replacement, so much for being able to use the smart tv! The next morning we were rudely awoken by the sound of the fire alarm,which we were dressed and half way down the hall before it stopped! No phone call or knock to see if all was ok or sorry for the inconvenience! Since we were awake! We decided to go down for breakfast! Wish I hadn't bothered! It was buffet breakfast with different eggs on request! So I asked for a fried egg,after 10 minutes I received the said egg dripping in grease! After dabbling it dry with my napkin and proceeded to go the buffet were I got the last of the luke warm mushrooms and found there was no beans! It was 9.15 and breakfast was till10, and while I was there I didn't see one member of staff check to see if anything needed replenishing! I then went to look for a member of staff to ask for beans! The lady was very polite and asked why isn't there any? Err maybe not,hence why I'm asking for some! Idiot syndrome again maybe! She did however tell me she would bring me some out,so another10 minutes later I received the beans! And low and behold,the other luke warm breakfast was now stone cold! I obviously complained of this,and was told a whole new breakfast would be brought to me! So another10 minutes later I received another breakfast, of which I was to eat alone since my husband had ate his half an hour before! Ridiculous! On checking out we complained to the receptionist,but got the distinct impression she wasn't really bothered! Although she pacified us by saying she would pass the comments on! Would I stay in this hotel again? Probably not! So many other hotels in Liverpool that would run rings around it for the price!

    5
    « A Place to come back to »

    I love this hotel - I stayed here for 7 weeks during 2014 for business Mon-Fri. I am back again and staying for 9 weeks between Oct-Dec 2015.. The rooms are great size and have everything I need whilst away from home. The staff are very friendly, accommodating and nothing is too much truble. The use of the gym is a must for me as is the discount parking. Thank you all at The Richmond

    1
    « Oh the Noise!!!! »

    I was willing to ignore the highly chipped paint on the lift doors and the tired carpet considering the nightly room rate because our room was clean and decorated to a good standard. But once the noise started... about 1.30am something happens to the pipe work. The hotel staff will make you feel as if it is a one off and they are surprised by it but now I have returned and properly investigated the 1 and 2 star reviews, I realise it is a regular occurrence. It is impossible to sleep through the noise. It is like a powerful bath is running constantly through the night directly behind the headboard. As stated, reception staff act shocked but maintenance obviously know what it is. On complaining on checking out, nothing was offered by way of compensation, even though this completely ruined our enjoyment of the weekend. Sort this out and sort out your customer service please. For the room rate, a good night sleep is an essential requirement.

    4
    « sunday lunch »

    Warn welcome for sunday lunch, great value local voucher deal. Delicious roast beef dinner and sticky toffee pudding light as a feather. Might try overnight and spa next time. Staff very polite and friendly, loved it

  • 4
    « Good value, great family pub »

    Visited here again with family as have been previously. The food was plentiful and good value as always, however I was a little disappointed with "what" was served. We ordered the fish and chips with mushy peas for my nan. The meal however came with garden peas (she can not eat these) and should of came with buttered bread, which it didn't ! I ordered a med/rare steak- it was very well done! The atmosphere within the pub was nice and busy but the staff I came into contact with seemed distracted and on the point of "couldn't be bothered". Overall we still enjoyed the visit but will be looking for somewhere else next time.

    5
    « Excellence »

    In short, The Richmond gets right what so many places do not - genuinely warm welcome, comfortable bed, great shower, superb selection for breakfast & free wifi. All buildings have their challenges, these guys do their best to overcome them with continued dedication & investment - the results are quirky & thoughtful. All for a very fair city centre price. I wouldn't choose to stay anywhere else in Liverpool. Keep up the good work.

    5
    « Amazing service, outstanding food! Fantastic place »

    I recently visited The Richmond for a friends birthday lunch and just wanted to leave some feedback for the amazing staff. We were attended to by two servers both of which were extremely polite and helpful when coming to providing recommendations of what to eat. I personally opted for ham hock terrine, lamb rump with cottage pie and sticky toffee pudding. The quality of the food was out of this world. Not only were the portion sizes substantial the food tasted fantastic. The presentation was on point and we hope our compliments to the chef(s) reached your kitchen staff. This was our first visit to The Richmond and will 100% be back in the near future. We have recommend to our friends and would gladly recommend to anyone looking for somewhere new to try.

    5
    « Lots of Space and Tasty Breakfast »

    Spent 3 days visiting Liverpool, hotel within walking distance of Museums, Shopping, Docks and Lime Street Station. Very large suite with lounge area, Kitchen and large bathroom and bedroom. Price paid was excellent value with a very good breakfast included. All members of staff were friendly and helpful.

    3
    « Hotel is okay, DONT bother with dinner, eat elsewhere »

    It was difficult to decide if the Hotel is a boutique/trendy hotel or a 'wannabe', why, why black net curtains in the bedrooms? We had a nice room, (probably recently reburbished) with a good size bathroom etc - no complaints there. It was noisey at times but this was due to other guests coming in very late shouting or leaving early and banging doors. However when we had paid the best part of £70 EACH per night I dont expect to be offered Sausages, Cottage Pie, Pizza or Fish & Chips as part of the Hotel's advertised 'FINE DINING EXPERIENCE'. The dinners were really poor and the same meal varied dramatically night by night. On the first night we noticed that the meals were lacking ingredients to those specified on the menu, (vegetables missing, served without sauces etc), we were told that the chef had been off for a few days but no further explanation was offered! The Hotel needs to look at that this and address the problem if they wish to continue charging those prices. If the hotel wants to give guest meals that cost about £5 in a pub reduce your dinner prices. On the last night we asked if we could sit on the more comfortable 'booth seats', (there were 4 of us in the dining room at the time), we were told No! The reason given was that they were expecting a lot of people to come back and watch the football game being shown on TV. Half an hour later we were the only two people eating, it took 1 hour 50 mins to get to the end of our meal, very poor service. When we left the table there were about 8 people watching the TV, obviously anticipated TV viewers are more valued than staying guests.

    3
    « Attractive hotel but avoid if you want a decent nights sleep »

    Myself and my fiancé stayed here for the night for our anniversary. At first appearances we were very happy with our choice. The lobby area and the room were very pleasant. However upon further inspection there were damp patched on the walls, a few stains on the carpets and the plug in the bathroom did not work. The greatest disappointment was at night time. There was a horrid loud noise through the vent (not the air-con!) all night. I did phone reception at one point to complain and was informed "it'll stop soon", which no it did not! This, along with hearing every time a room next to us used the water, kept me up all night. I was ready to complain (again!) upon checking out but we had a young boy training who checked us out and I did not want to make things difficult for him as he was only young. We then had to pay £15 for the parking! and I still have not had my £30 refunded which we had to use as a deposit (which was never advertised). Massively disappointed as we had such high hopes, but then being unable to sleep all night after paying that much for a room is unacceptable!

    3
    « Rooms OK, food and bathrooms need work. »

    Booked for one night whilst attending a trade event near by. The good points about this hotel are that it's big, reasonably close to everything in the city. I was given a room with two huge windows and a really high ceiling. Everything about the room itself was good - and the decent coffee in the cafetiere is a definite plus (along with getting a small bottle of proper milk, rather tan UHT). The bathroom was a real let down for me. Firstly, the bath taps didn't work and if I'd wanted a shower, I would have had to run one using the hand-held shower. There was also something pretty wrong with the plumbing the next morning in that I couldn't have a shower with a constant stream of water - it was banging with the water coming through the large shower head in bursts in time with the bangs. By this time, I was already leaving the hotel but I reported the next morning. I also reserved a table for dinner the night I stayed. I was really underwhelmed by the quality of the food (Pizza). It wasn't terrible, but I can't describe it as good and I probably wouldn't go back. The service was great by one lady in particular. Breakfast was fine though. It's not a bad place to stay, but I'd probably choose elsewhere next time.

    2
    « Terrible food but staff lovely »

    Visited today for my daughters birthday. All four of our meals were poor. One was sent back and replaced. Two weren't eaten and the fourth was overcooked . Staff were very apologetic and offered free desserts. The two that had desserts said that they were not good either.

    1
    « Our last visit to this hotel »

    Returning for the 4th time (for the first time with my wife) I was expecting the same size apartment as previously; separate bedroom, a Kitchen and a lounge. Arriving late in the evening, we were put in a very small and dark room, which we complained about instantly. After having showed a slight unwillingness to change our room, the reception was finally able to move us to a room twice the size, however it was still very dark, and with a balcony door (without a balcony attached to it..) rather than a window. We agreed to resume the discussion regarding a decent room the following day, as it was close to 11.30 pm at the time of arrival. As it turned out, no upgrade was available the following day, and we therefore decided to move to another hotel. Upon termination of the booking, and claiming hotels.com's 1 day cancellation charge, we were informed that the fee would be 2 days rather than one, as a 24 hour cancellation clause existed for this agreement. I told the reception that that was physically impossible for us, as we arrived very late the evening before, but that was not of any interest for the lady at the desk. Maybe I booked the wrong room. Maybe the cancellation fee should be 2 days rather than 1. Maybe I should have understood that laundry could not be guaranteed as advertized during weekends. That's all fine, when you've travelled long enough, these things happen. But I will not tolerate being treated, and talked to like a jerk, and for this reason alone, I will not return to these apartments again.

    3
    « Average »

    Room in need of refurb Apartment 41 was v big with lovely bed however decor, carpets and paintwork marked and untidy. Breakfast was buffet and average as not hot enough. Staff welcoming but a very big hotel so no friendly feel to it. Location good parking convenient

  • 4
    « Ideal for family group »

    We like to book a 2 bedroom apartment rather than 2 individual hotel rooms and the Richmond seemed ideal. Pros: The apartment was big, with our own corridor joining 2 separate rooms. The smaller room contained a double bed, sofa and armchair, 2 enormous TVs and en suite with a shower (plus a very useful fridge and facilities for making tea/coffee). The larger room had 2 double beds in separate areas (not rooms), sofas and armchairs, dining table/chairs, 2 en suites - one with a shower and one with a shower over the bath - and a reasonably equipped kitchen (no apparent microwave although we only used the kitchen for light breakfast). There were also 3 enormous TVs (1 in each bedroom area and 1 in the living area). A broken table and lights not working over the cooker were quickly dealt with when reported to housekeeping. Cons: The only thing that spoilt the table/kitchen area was the absolute absence of lighting and the fact that the only convenient socket in which to plug our laptop - the one by the table - had no electric supply to it. We reported the socket twice on the day we arrived (when we wasted 2 hours waiting for 'someone to be there soon to look at it') and once the next morning but, despite assurances, when we left after 4 days it had still not been fixed. The Internet was down for an evening/night so we were not able to plan our next day in advance. There are large windows and patio doors in each bedroom/area but it's not possible to see out of them nor to open the patio doors - although we didn't enquire why. Which leaves you with no idea what the weather might be doing until you get outside. The staff were very friendly and helpful (as far as they were able) and despite the minor niggles, which make it impossible to give a perfect score, we would certainly stay at the Richmond should we visit Liverpool again.

    3
    « Just Ok »

    The hotel is ok - looks recently refurbed - but with expensive design tast, and cheap materials. The wifi was awful - modems in ceiling outside every room - so ladders needed to reset! There was a strange smell lingering while I was there - not offensive - just strange.

    5
    « Fabulous »

    I love this place easily my favourite hotel in liverpool staff are very friendly and helpful rooms are decent sized to very large well decorated and comfortable the food is fantastic chef certainly knows his stuff centrally located and only 2 mins walk to liverpools best pub the ship and mitre happy days

    4
    « Good place as a base for a City Break »

    This is obviously an old building which has recently been undergoing refurbishment as a hotel, previously office accommodation apparently. The Apartments would make lovely accommodation for a group of family or friends as there are 3 bedrooms behind one front door, offering privacy and space to be separate or together. We had a comfortable double room which filled our needs well. We loved the hotel's location as we could explore Liverpool easily on foot - the pedestrianized shopping and leisure area was only about 5 minutes and a few more minutes to the Dockyards.

    5
    « Brilliant »

    Stayed here with my partner for the night in a lovely room with a kitchen and living area, clean and quiet through out the hotel. Staff were all lovely and very helpful, also access to a spa across the road! Absolutely brilliant hotel will most certainly be returning!

    5
    « Just Right! »

    It ticks all the right boxes; location, comfort (very well appointed rooms with all the facilities one could want, food (Breakfast especially good) , a warm welcome from the well trained staff. All in all a great place to explore and enjoy Liverpool

    5
    « Great Midweek Break »

    Just returned from a 2 night midweek break at Richmond Hotel. Excellent in every way especially in restaurant where staff, especially Rebecca, were very helpful and knowledgeable regarding my celiac disease. Only 6 minute walk from Liverpool Lime Street station and central for shops and restaurants. Rooms very comfortable with king size bed. Highly recommend.

    2
    « This hotel has seen better days »

    From the minute you walk up the steps on the tatty red carpet, you realise that The Richmond has seen better days. The downstairs public areas are not bad but when you go upstairs, my first impressions were that the corridors cou?d do with a lick of paint. We stayed in a suite as we were celebrating our silver wedding anniversary and the rooms were badly in need of redecorating. Dirty marks on the walls, a 10p sized piece of plaster missing from one of the walls in the bedroom, cracked tiles in the bathroom and black mould on the sealant in the bath. The standard of house keeping left a lot to be desired; never have I had such a badly made bed in a hotel. We used the little bottles of shampoo in the bathroom on our first night and they weren't replaced even though we stayed three nights. I am amazed that this hotel have such good reviews on Tripadvisor.

    2
    « Avoid if you want a nights sleep. »

    Stayed at this property for one night. The hotel is very well located in the middle of Liverpool City Centre. The car parking is expensive at £15 however the hotel offer another car park a small walk away from the hotel for £8 for 24 hours. The hotel is very impressive when you first walk in. The reception area and restaurant/bar are very lovely. Checked into room 182. The room was nicely decorated, however the pillows on the bed were stained with black marks. Are consisted of the inside of a car park. However the bathroom was lovely, the shower great and the room seemed cleaned. The major problem with this room is the noise. The walls between each room are extremely thin and the room next door to us was vacant with another couple. We could heard every conversation this couple had and every "activity" they involved themselves in and to be honest it was very embarrassing to here such things. I feel as though the girl would be mortified if she knew that we could hear everything that was going on. - We have recorded how easily you could here this couples conversations and will have no problem sending this to management if they request me to do so. Finally at 4am in the morning we had had enough of no sleep and phoned down to reception, reception told us they could ring the room and tell the to quiet down. I informed reception that the problem was how thin the walls where not that the couple were being over-the-top loud. I told reception I have simply phoned down to let them know that we will be making a complaint in the morning so they are aware that we have not just made this up and we have in fact been awake ALL night. The next morning we went down to reception to check out. The head receptionist Jennifer checked us out. Unfortunately she failed to ask how our stay was so I told her I would like to make a complaint and explained what happened. Jennifer told us that she could not refund us any money off the room as we had already paid and told us that if we would like to return she would of for 50% off out next room. 50% off what? To have a sleepless night again. Myself and my partner both run very hectic busy lives and sleep is very important to us so this lack of sleep has severely disadvantaged us. We asked to speak to the manager, Jennifer went to get the manager but returned alone and after my partner speaking for 20 minutes only then where we offered free parking (£8 refund). I am by all means not an expert in the hotel business however by using logical common sense I do understand that a hotels first priority should be to ensure that their guests have a good night sleep. The Richmond Hotel failed to do this. Furthermore having worked in customer service for over a decade I do know our complaint was not taken seriously with a pitiful £8 refund that to be honest was an insult. We paid for a good nights sleep which we did not receive. I feel as though we have been robbed of our money.

    5
    « Wonderful decor and friendly, helpful staff »

    Booked one night stay on dinner, bed and breakfast basis. Very welcoming staff when booking in and the decor in side is beautiful. Room was clean with 50'' TV and all normal amenities. Food was good and fresh. Would recommend.

  • 5
    « Weekend getaway »

    Nice hotel, clean and well decorated. Decent room with comfy bed, huge flat screen TV, tea/coffee making facilities and a nice bathroom. Room was well presented and staff were helpful and attentive. Hotel was close to all attractions, what more could you ask! I would definitely recommend this hotel.

    5
    « Fantastic Hotel »

    Not the best location but that was the ONLY downside. Great hotel, Great food, Great staff. I would recommend the valet parking as its not vastly more expensive than the other options. Would definately stay here on my next visit to Liverpool

    5
    « A TOUCH OF CLASS WITH AMAZING STAFF »

    Booked this hotel as a stopover for flying out from Liverpool Airport. Pleasantly surprised on arrival to be told we had been upgraded to a suite (understatement.... we were hyperventilating in fact). They like to upgrade members where possible. The reception area is beautiful as is the whole of the hotel from outside in. The receptionist gave a very warm welcome. She confirmed the parking. £8 for 24 hours with a special ticket from them (valet parking for £15 if you prefer). Car park just in next street. As the restaurant has good reviews we booked there and then. Could just chill out in our suite....which included our own kitchen and living/dining room! The suite was fantastic with 2 massive tv's. We certainly made ourselves at home. Comfy bed (squeeky mind you). Massive thick curtains (no light would ever get through these). Big fridge with milk water and ice for us. Dishwasher! And the restaurant experience was the icing on the cake. The staff are all phenomenal. So warm and friendly. The food excellent. Cocktails at the very beautiful bar. It's all black and white. Very art nouveau. It's clean. It's appealing. It's highly recommended. Big thanks to the lovely Rebecca in the restaurant and josh at reception. You do this hotel proud.

    5
    « Great »

    Loved it. 2 massive tvs. Great service and food. Loved the coffee. Little chilly, but the rooms were really large so expected. Will Definitely go again. Highly recommended. Red carpet outside (nice touch). Quiet. Never got disturbed. Prices worth it.

    4
    « Good Location, Valuable Money »

    The hotel location was nice. Less that 5 minute walking to Liverpool city center. The rooms are clean and spacious. lovely sitting area and bedrooms. I had issues with wifi in my room for three days. The staff did not fix the problem and did not change my room. I used to complain everyday about this issue, but they did not fix it. When I checkout, I asked to talk with the manager to complain, but he did not show up. Another person from staff heard my complain and I asked her to pass it to the hotel manager.

    5
    « Lovely stay »

    Amazing location, right near the city centre. Opposite the hotel is Central Perk, which is decorated just like the show friends where they show programmes all day which is great. The hotel itself is lovely, very clean & spacious. Amazing huge curtains, 09:30am & it was still pitch black, loved it!! I would deffinitley stay here again :-)

    5
    « breakfast meeting »

    I go to the Richmond every Friday morning 6am!!! for a breakfast meeting The staff and venue are great - which at that time of the morning is fab and just what you need if your a bit tired yourself .... would recommend this venue to everyone...All the staff are worth a mention but a special Hat tip to the team who service the meeting rooms and Top Man Todd in the main restaurant.. c u next week :)

    4
    « Good Hotel »

    Spent two nights here found it good value Car park is couple streets away in dale street get a voucher from hotel when you are leaving this gets your parking for £8 for 24hours or they do valet parking for £15 Room was nice modern tea coffee large tv comfy bed large bath with shower Food in bar was good Overall good hotel would stay again if in area Good fridge

    4
    « Best staff anywhere »

    We stayed 2 nights on a birthday trip for my wife. We found the hotel staff to be ever so helpful and simply could not do enough to please! We had a Richmond Suite, It had plenty of room and comfortable, with the two biggest TV's I have ever had in any hotel room, in the UK anyway! One problem they are both the same brand and the remote, you can see what's coming here!! yep you turn on the bedroom TV and the other one breaks into life!! We had dinner in the restaurant on the first night, food was good service was the best, I'm sure that made the meal taste better? Location was very good, you were only a 10 min walk into the main shopping centre or the other way an brisk walk down to the front and the docks. Back to the hotel its self, although overall it looked well kept on a closer look it could do with a little face lift in the rooms and hall ways. simple things like pictures and maybe even the odd touch of greenery could make a massive visual difference? its all a bit like a hospital hallway, less the patients on the trollies! In the rooms, we had several lights not working, try change the bulbs!! see its simple little things at very little cost. The house bathrooms is massive and modern. Overall I would go back and would say its a good hotel in a good location for tourists .

    5
    « Anniversary night away »

    We stayed here as a last minute booking. Paid £70 for room only. The room was lovely and what we needed, good for the price although the view was a brick wall! Found all the staff really nice from reception, bar staff and even cleaners really pleasant. Didn't know this hotel even existed till we found it on line but we would definitely stay again.

  • 4
    « Quality stay, quality Hotel »

    Our room was a little on the small side but well appointed with everything you would need for a two night stay and a few extra flourishes to make it feel a little extra special. Breakfast was included and a good spread of tasty hot and cold buffet food. Staff were helpful, rooms nice and clean. Parking in a local muti story was charged for but subsidised. Two things to note. The air con in the room was very noisy so we switched it off as it being Oct not needed, and there was a lot of late night very early morning street noise so maybe request a room at the back if available.

    2
    « Disappointing meal in the Restaurant »

    Waited at restaurant reception desk for ten minutes before any staff members came near us. We had booked at table in advance but the reservation wasn't checked off, and we were told to sit anywahere. It seemed totally disorganised from the outset. We weren't provided with a menu when we took our seats, and had to ask for a wine list and a menu but ended up with two wine lists and no menu. We ordered a bottle of wine and waited another ten minutes or so but no wine arrived. We approached by another member of staff who asked if we were being served and we pointed out we'd ordered wine but still had no menu. We re-ordered the wine and eventually ordered two main courses. We waited a good forty minutes until main course arrived with no interaction from any of the staff and no explanation for the wait when the restaurant was far from being busy. We were still eating main course when the staff started setting up for next days breakfast with staff clanking and clattering tables and chatting about what goes where which didn't seem very professional and it juts seemed like they wanted to get us out of the door. For all is seemed when we arrived, we left very disappointed.

 

Getting to the hotel ...

All directions
·From: North. Follow M6 southbound, pass Charnock Richard Services. Exit M6 at Junction 26, take the first exit off the roundabout onto M58 signposted Skelmersdale and Southport. Continue on the M58 signposted Liverpool and onto A59. Head right and then branch left onto A59 signposted Liverpool. Continue forward onto Ormskirk Road, A59 entering Aintree. Continue forward onto Warbreck Moor, A59 entering Liverpool. At the roundabout, take the second exit onto County Road, A59 signposted City Centre. At traffic signals continue forward onto Kirkdale Road, A59. Continue forward signposted Liverpool Central. At the roundabout, take the fourth exit onto Byrom Street, A59 sign posted North, East, M...

see more